Paul Tennet

11 de oct. de 2016

Maintenance and warranty work was completed as promised; car was delivered to me washed and cleaned inside. Service representative, David, was very engaged and knowledgeable in the whole process; followed up with calls to explain where we were in the process and if there were other issues. He ensured I was fully informed of my warranties coverages and my upcoming maintenance schedule. This experience was astronomically better than when I brought my old 911 to the dealership a number of years ago.

James Lam

5 de oct. de 2016

Very easy purchase experience. Quality of service was very high.

LDD

22 de ago. de 2016

They did a great job and had the car ready when promised.

analyticalscott

20 de ago. de 2016

Diagnosed an unusual noise coming from the rear axel area of the vehicle. Upon isolating the problem, parts were ordered and the rear brake motors were replaced in a timely manner. This was a fairly complicated project and the mechanic did an excellent job.

Bambang Sarwono

17 de ago. de 2016

The service was done very timely and efficiently. On the previous survey that I submitted, I mistakenly put rating of 1-star which I meant to be 5-stars. Thus I re-did this survey to reflect the correct 5-stars rating.

Shahn and Tom Hendricks-Santoro

17 de ago. de 2016

By far one of the BEST test driving experiences my Husband and I have ever had! We are looking forward to the day we can finally pick our Macan up!

lLTurner

16 de ago. de 2016

My experience with Porsche West Houston was great as usual for the past 10+ years for both my new and 10-yr old car. Cody is an excellent service representative. My salesman Erroll is attentive even when I am there for a service visit. All the staff are excellent in customer's service.

Daniel Wood

16 de ago. de 2016

This was an excellent new car delivery experience! Jorge Olivas far exceeded our expectations by explaining everything in detail and by making the buying experience enjoyable!

Porscha

10 de ago. de 2016

Did what i asked, didn't try to sell me on other services, i used the shuttle service both drivers were nice. The service guy David was nice.

Richard

2 de ago. de 2016

Excellent experience, staff is very professional and no pressure whatsoever.

Vasu Koneru

29 de jul. de 2016

Service Supervisor Mr. David Riddle is a very nice guy and took very good care of my car and informed me the status of the service at every stage. Outstanding and exceptional service from Mr. David Riddle. Apart from that, the staff at parts department are very pathetic.

Lionel Sims

29 de jul. de 2016

Great professional service with fast results. David was attentive to my car problems and offer solutions that were what I needed. He could have provided me with what I thought was the problem. He informed me of a better solution that resulted in a savings for me. This is putting the "customer first". Thanks Porche of West Houston for having David on staff.

Douglas Meikle

25 de jul. de 2016

Excellent, convenient process for service. kept me up to date on progress and were prompt on return of vehicle.

Andy

22 de jul. de 2016

I recently bought my vehicle from this dealership. The first time I came here, I was greeted by a salesman after waiting for nearly an hour. He let me test drive a car and when I returned, he was nowhere to be found. It was on a Saturday and he might have had other customers, so I just chalked it up to that.Three weeks later after negotiating through emails and text, I met Khalil ZAJ at the dealership. He was very courteous, polite, straight-forward, and patient. I bought a used vehicle so I had an independent inspection done and he had no issue with it nor was in a foul mood by it (it took over an hour for the inspection). During the inspection, he had to step out for some time and was nice enough to text me to let me know he had stepped out. Nothing but good things to say about Khalil; can't say the rest about the other salesman or dealership as a whole.Thanks Khalil for making my car buying experience worthwhile.I gave them 4 stars due to my first experience there, or otherwise it would have been a 5.

Issa Traore

21 de jul. de 2016

The sales person - Jason helped us a great deal during our buying experience. He accepted our offer and provided excellent service. A+++

Celeste Mcleod

20 de jul. de 2016

David was responsible for managing the service of my car. He and the team at Porsche West Houston did a fantastic job! The car was in for it's routine service, and they found a few little additional items that needed repair, so it was a very effective one drop off service appointment, which took about a week once parts were ordered, etc. Now, having my car back, it is running great and I am pleased with the service. Friendly, knowledgeable and professional, with good communication on the status of the vehicle throughout the service period.

Chong Seng, Ling

18 de jul. de 2016

The sales is very helpful and try his best to get my car I wanted and two months earlier than promised. He is very good and I will recommend him to my friend . In addition, he explained all the features before I purchased the car and further deliver the new car to My home in person and spend hours to demonstrate all functions to me. He made a follow up phone call to me telling if I need any more assistance , he will meet me the dealer at any time.

Samuel Tucker

16 de jul. de 2016

Jason was excellent to deal with! Would buy from him again and the Porsche of West Houston.

Joseph Dinorscia

16 de jul. de 2016

Comfortable waiting room, all repairs explained, saw the issues while the car was on a lift, pricing was as estimated.

Tito M

12 de jul. de 2016

Cody was very professional and got the maintenance done in a timely matter.

Freddie Hawkins

12 de jul. de 2016

PORSCHE DEALERSHIP SHOWED ME LOVEMANY CARS TO CHOOSE AT FACILITYHELPFUL STAFF THROUGHOUT CAR FACILITYALSO FAIR PRICING FOR ECONOMY AND LUXURY PRE-OWNED CARS

ZYDECODIAMOND

9 de jul. de 2016

My husband wanted a custom Nissan Titan and we saw it online. I called, spoke to Khalil on a Monday and it was ours on Friday. Even though he was out of town, he made sure we were taken care of. Much respect for this dealership,

John Case

30 de jun. de 2016

Went in for a check on the surging of the car, and it appears to be a fuel quality issue. The garage removed the poor quality fuel, but I was faced with a bill of over 450USD. Wasn't expecting that magnitude for draining or siphoning back the fuel. Very expensive.

Danish Khawaja

29 de jun. de 2016

Absolutely amazing service with the new management, great communication and punctual. Very impressed with the change. My Cayenne was brought in for service and David Riddle went above and beyond!

Larry

28 de jun. de 2016

Prompt, timely service. Car ready as promised. Clean at pick-up.

Clive Vaughan

28 de jun. de 2016

Had a nail in my Boxster S's rear tire and it was replaced without any drama. Good waiting area where I was able to watch the English soccer team loose to Ireland!

Donald Mullins

27 de jun. de 2016

The staff and the service adviser David was a breath of fresh air. He was on task from the time I dropped the car off until I picked it up. He made sure that the car was washed to my satisfaction. Thumbs up to David and the whole team!!

Pedro Carrillo

27 de jun. de 2016

I recommend Thai dealership to everyone! The service is great. They pretty much treat you like family. They don't harass you as your walking in. They let you shop at your pace. And the price was unbeatable!! I had a great experience!

Eric

23 de jun. de 2016

I purchased a used 2014 Porsche Cayman from a non-Porsche dealer with just under 12k miles. The car appeared to be in terrific shape but I had no information on service history for the vehicle. Porsche West Houston performed a thorough two-year service and review of the car in one day. They also answered a number of questions I had about the car. Their shuttle service took me to my office a short distance away and also picked me up at the end of the day. Their facilities are top notch and comfortable. As a first time Porsche owner I felt welcomed and valued as a customer, even though I did not purchase the vehicle from them. Very convenient and helpful group.

Howard Kelsey

23 de jun. de 2016

Purchased the car over the phone. Flew into Houston, test drove the car, signed all of the papers. The also served us breakfast and we were on our way in an hour. Great car buying experience. Could not have been better!

Harry Hadland

17 de jun. de 2016

Porsche of West Houston is always first rate. They never fail to provide prompt, courteous service.

Frank Smesny

16 de jun. de 2016

David Riddle does a fabulous job...every time. Thorough explanation of service required. Made sure I was comfortable and had anything I needed while I waited for service. Provided a ride to breakfast and the car was done on time as promised. Cleaned and vacuumed.

Aimee Flood

14 de jun. de 2016

This is a wonderful facility and great customer service! I am so used to lower service standards these days, but Porsche of West Houston is amazing!

Cheryl Lang

14 de jun. de 2016

Just an oil change...Was completed timely while I waited.

Lilian Rb

14 de jun. de 2016

It's a lot to mention, you really need to experience it, by stopping by at the Porsche West Houston-I went for a TestDrive for aNew Porsche Macan and Cayenne, from the moment you arrive -you feel invited to experience first class cars, excellent customer service and they really listen to what you are looking for and meet your budget, I ended up buying a Porsche Cayenne from Jorge O., and love it, he did a fantastic job explaining all the details of driving a Porsche vs others, I own a MBenz and by far Porsche has exceeded my expectations.

Timothy Wong

13 de jun. de 2016

Brought my Macan in for a noise coming from drivetrain. Service dept very accommodating and helpful. Received a loaner during repair work and whole process was very easy and straight forward. Problem fixed and was even able to pick up my car on a Saturday. Thanks for fast and courteous service.

Raymond Jones

13 de jun. de 2016

The Salesman, Errol Hughes, was wonderful to work with. Very helpful in choosing just the right options and trim combinations. He is extremely knowledgeable about every aspect of the car. The final paperwork was well organized and efficient.

Michael Rogers

12 de jun. de 2016

went on schedule .

There is no substitute!

11 de jun. de 2016

The whole process first class from start to end. They went out and found the type of car I was looking for when they didn't have it in their inventory. Then they gave it the Porache CPO.

Pamela Denum

11 de jun. de 2016

Great personal attention during my scheduled 2 year service

Mark Mascarenhas

10 de jun. de 2016

Very timely ! Clean facility. Friendly staff. Kept us informed

LadyDtheQueen

6 de jun. de 2016

My experience would have been a 5 star review but on pre-owned vehicles they are Not Certified/No Warranty need to stand behind their brand. The vehicles need to be Certified it will make customers come back when they want to purchase another vehicle.

Nordine Yakoubi

1 de jun. de 2016

excellent service until all issues are cleared, loaner vehicle and prompt updates

John Misso

1 de jun. de 2016

Excellent service experience and facilities. In particular, Nina did an excellent job.

Scott

22 de may. de 2016

I had an excellent car buying experience with Jason Sabbagh at Porsche of West Houston. For several years, I was in the market for a used Mazda Miata. Never could I find one that was in near perfect condition. I came across a used Miata at Porsche of West Houston that looked promising, so I made an inquiry. Within minutes, Jason responded that the Miata was available and that it was a ten out of ten. I scheduled an appointment with Jason for that evening and much too my surprise, Jason was true to his word about the condition. Jason proceeded to show me the Miata and share all of his knowledge as he was a current Miata owner. After the test drive, I told him that I would like to sleep on it. He said no problem and to let him know when I reached a decision or had any questions. About a week later, Jason reached out to me to see if I reached a decision, or wanted to take a second look. I decided to take a second look. Not once did I feel pressured by Jason to make a decision before I was ready. Several days later, I decided that I would like to purchase the Miata, so I contacted Jason and scheduled an appointment. The negotiations with Jason were painless and went very smooth. Never have I had such a pleasant and positive experience buying a car. I would definitely recommend Jason to anyone in the market for a car.

Mike Cutchall

20 de may. de 2016

Excellent service and follow up by Nina Tapias, also provided an overall service evaluation at no cost..

Kevin

15 de may. de 2016

work done on my car was as discussed and on time. they also cleaned the car and I enjoyed the loaner provided.

Warren Michael

13 de may. de 2016

Top notch dealership, Randy Miller is a great Porsche sales Rep.

Jessica F.

13 de may. de 2016

I've had my car for a couple of years and this time around I had a much better experience. The service person was very cordial and attentive. The service and timing was superior.

Cindy

12 de may. de 2016

Brian in Service was on top of the Customer Service! My SUV was in for one of the big 40K inspections but he kept me informed and delivered as promised. Thanks Brian!

David Shoop

11 de may. de 2016

Greeted as a valued customer, service staff listened to my issue and got a technician to visit with me. Checked with me to give service updates. Cayman O2 sensor fixed happy Porche owner.

Gary Fitzgerald

11 de may. de 2016

I've owned a 1998 993 C2S since Feb. 2001, and have had it serviced at Porsche of West Houston since then, from 4800 mi to 42000 miles. I've dealt with 3 different service advisors and two different mechanics and they always go out of there way to help and accommodate my needs for service and repair. While the costs of service are higher than an independent service provider, you get excellent service and real attention to detail. I would have switched long ago if it wasn't for their excellent customer service.

J. Howard

10 de may. de 2016

Did 30K maintenance and it was done quickly while I waited in their lounge.

Syed Khadir

9 de may. de 2016

Purchased a brand new Macan.Sales to Delivery was very friendly and smooth.

gtivan

9 de may. de 2016

Very good experience from the first visit. Unlike other dealerships I didnt feel pressured to purchase anything.Very relaxed atmosphere.

Paul Smith

6 de may. de 2016

Khalil was very helpful in finding us the perfect 2016 Macan S. He listened and understood exactly what we wanted and delivered at an attractive price. Well done - highly recommend!

Roxanne Baer

5 de may. de 2016

My service agent Mike was awesome. Everything went smoothly and he was very friendly, He went out of his way to help me and I appreciate it. The only area of weakness was in the Parts Department.The agent was helpful but the cashier was out for her lunch break and no one in that department knew how to cancel part of an order or refund it. I had to wait quite some time until they found someone to walk them through the procedure via phone.

Joao Rosa

3 de may. de 2016

I recently bought a cayenne S in Porsche of West Houston. I felt the staff was cordial and patient particularly for a potential client with no track record of wowing a Porsche before. I must have spend a few hours before making a decision and throughout the process the sales rep was a available to answer all my questions and to show me the cars in stock. Delivery process was fine despite some delays with my paperwork.

Customer

2 de may. de 2016

Overall, the purchasing process was OK. Was initiated via internet and i have to say that communication was much better before the sale. Some things were promised to be complete by pickup, but were not. With time, these things were done. To be honest, the pickup time was only a day/so from purchase, so not much time and it included a Sunday.

Linda Chiang

2 de may. de 2016

Excellent service! My service attendants were extremely accommodating and friendly.

Chuck P.

2 de may. de 2016

We were interested in the Porsche Panamera and found a one-year old certified pre-owned car online at Porsche of West Houston. The purchase experience at any car dealership starts and ends with the sales person and Randy Miller is excellent. He is both knowledgable and passionate about Porsche cars and he provided just the right amount of information and enthusiasm for us to get a deal done that included trading in two late model sports cars. He came to our home to perform the trade-in assessment so we didn't have to shuttle cars back and forth. The paperwork process was efficiently handled in five minutes and the new car introduction was thorough without being boring. If you're in the market for a Porsche, see Randy Miller.

Marco Pinon

23 de abr. de 2016

Very happy with the service, Best staff , Best Cars ?

Yusuf Shere

13 de abr. de 2016

Great service and washed my car after replacing my flat tire

Deborah Pilmer

8 de abr. de 2016

Very pleasant. Said it would be longer than quoted wait time for repair and gave me a loaner car.

Terry Tom, Porsche "freak"

31 de mar. de 2016

I recently purchased a 2014 Porsche Boxster S, from Tri Nguyen at your dealership. Just couldnt find what I wanted here in Albuquerque, N.M., so I searched the internet & found this car at your dealership. The presentation was fantastic, so I called, & talked to Tri. Didnt think I would qualify, as I had been denied credit on a 2014 Boxster S here in Albuquerque, just one month prior; one positive thing I had done during this month was eliminate my credit card debt. Tri offered to run my credit, but I was skeptical. He called me that evening & told me I had been approved! Sweet! Still a few problems. Had to sell a car, & get rid of a1 year old Harley Davidson V-Rod. I pulled it off. I had bought a 1996 911 Turbo in 2006 locally, but had to let it go during the recession. But I must say, this Boxster S is the finest automobile Ive ever owned!" Amazing what 20 years of technology can do! And I was fortunate the local dealer turned me down, because this car at your dealership had everything I wanted. The prices of both were almost identical. The car I test drove in Albuquerque was Agate Grey, The car I bought from Porsche West was White/Black soft top. My local dealer's car was a 6-speed manual, yours (now mine!) PDK. My car, Sport Plus, Sport Exhaust, Sport Steering Wheel, 20 inch Carrera S Alloy Wheels, Navigation. The car I test drove here in Albuquerque didnt have any of these options. I asked Tri to have a clear bra installed. He also recommended a K-40 Radar/Laser detector. Awesome! It has already saved me at least 1 ticket! And I had the windows tinted all the way around, at Brandon Lim's request. (Executive Tint in Houston) So I now have a Porsche with everything installed. All I have to do, is drive & enjoy. Tri picked me up at the airport, & I was getting really excited to see my car. It didnt disappoint. I was a little tired, but once I started driving, well, so very thrilled. I went about 800 miles that day, to Las Cruces, N.M. Spent the night at my sisters house, and came home to Albuquerque the next day. Tri has been great, always willing to answer any questions I might have. So needless to say, I am very happy about the whole experience of my travels to Porsche West of Houston.

Miguel

29 de mar. de 2016

I was in the market for a used Porsche 911 ('09-'11 / 997.2) and had been looking for months for the one with the right options, price, mileage and color. I finally found one located at Porsche of West Houston. Since I live in the pacific northwest, and the 911 was in Houston, i was a bit hesitant at first, but once i got the ball rolling, it was as smooth as butter. I called the dealer and was put in contact with one of the sales representatives there named Khalil (probably the main reason this whole thing was so smooth). He told me about the car, I asked for better pictures and we communicated back and forth via the phone and text. He was quick to respond with updated pictures of the car, answered all my questions and a few days later, we agreed on a price. He also filled me in the whole process of buying out of state and how Porsche of West Houston takes care of the entire process, from taxes/titles/fees, to even arranging car shipment if the customer asked for it. They FedEx'ed the paperwork to us overnight, we got it filled out, notarized and sent it back the same day in the prepaid FedEx envelope that they had provided. It was almost easier than buying in person. They've obviously done this before and it was obvious just how smooth it was. I do really have to commend Khalil for being so honest throughout the entire negotiation process and not being pushy at all. He was probably the best car salesman I've ever dealt with and was the main driving force behind the whole process going smoothly. He simply went out of his way to be helpful in any way he could (even answering my texts/calls on his day off) and even hooked me up with an audio accessory for the car that I was inquiring about. I highly recommend Khalil and Porsche of West Houston, especially if you're buying out of state and are weary of the whole process. I'm sure it's even easier when buying in person. I highly doubt you will be disappointed with their service. I'm coming to them next time.

Miguel Sevilla

29 de mar. de 2016

I was in the market for a used Porsche 911 ('09-'11 / 997.2) and had been looking for months for the one with the right options, price, mileage and color. I finally found one located at Porsche of West Houston. Since I live in the pacific northwest, and the 911 was in Houston, i was a bit hesitant at first, but once i got the ball rolling, it was as smooth as butter.I called the dealer and was put in contact with one of the sales representatives there named Khalil (probably the main reason this whole thing was so smooth). He told me about the car, I asked for better pictures and we communicated back and forth via the phone and text. He was quick to respond with updated pictures of the car, answered all my questions and a few days later, we agreed on a price. He also filled me in the whole process of buying out of state and how Porsche of West Houston takes care of the entire process, from taxes/titles/fees, to even arranging car shipment if the customer asked for it. They FedEx'ed the paperwork to us overnight, we got it filled out, notarized and sent it back the same day in the prepaid FedEx envelope that they had provided. It was almost easier than buying in person. They've obviously done this before and it was obvious just how smooth it was.I do really have to commend Khalil for being so honest throughout the entire negotiation process and not being pushy at all. He was probably the best car salesman I've ever dealt with and was the main driving force behind the whole process going smoothly. He simply went out of his way to be helpful in any way he could (even answering my texts/calls on his day off) and even hooked me up with an audio accessory for the car that I was inquiring about.I highly recommend Khalil and Porsche of West Houston, especially if you're buying out of state and are weary of the whole process. I'm sure it's even easier when buying in person. I highly doubt you will be disappointed with their service. I'm coming to them next time.

Porsche car guy1

26 de mar. de 2016

Extremely disappointing Experience! Never buy at this dealership! I inquired about the purchase of a pre-owned Porsche: the dealership staff (from the greeter to the sales person were very rude and condescending). The sales person increased their price $2,000 over the online price and then proceeded to add nearly $1,000 worth of other useless add-ons (non negotiable). BUYER BEWARE: all of these additional add-ons (addendums) have no value other than putting money in the dealer's pocket! Porsche of West Houston and their staff don't care about customer service and I would highly recommend if you're in the market for a Porsche to take your business elsewhere! Porsche corporate should be embarrassed to have such a poorly run dealership...

Happy client

24 de feb. de 2016

I went few days ago to Porsche of West Houston, and the whole experience, from entering into the dealership until leaving with a new Porsche Panamera, was exceptional. Everybody was wonderful, from the Director of Sales, Mr, Dan Kao , to the Salesman Mr. Peter Lobona. They were very knowledgeable, very helpful, willing to bend backwards in order for me to have a good experience, and absolutely NOT PUSHY!!!!. GREAT EXPERIENCE!!!

DavidW1418

23 de feb. de 2016

They had the vehicle that I was looking for and they made the car buying experience very easy. With sonic pricing, there is no room for negotiation but it was still a great deal. Khalil did a great job.

Rejcika

15 de feb. de 2016

By far the best experience in all Houston. Service was great. They know how to treat their old and new customers with respect and a very positive attitude. Paperwork process had gone smooth also. Overall experience, 5 star!

TigerMaster

14 de dic. de 2015

Will Spires is very knowledgeable about the vehicles, and very clear in his explanation of the vehicle features and the purchase process. Very good communication during the order and purchase process. Continues to address issues after the sale (loose proximity sensor, low oil message, rear window wash system leakage). Misa Gottwald at reception is always very social and eager to assist. Cody Zobac and service staff very attentive to my early vehicle issues. I feel valued at this dealership. so far... very good. haven't had a better car purchase experience.

Kim Phim

10 de dic. de 2015

Our experience at the dealership was fabulous. The salesperson, Will Spires was extremely helpful and very knowledgeable, he made everything so easy and seamless in purchasing a vehicle. I will definitely recommend Porsche of West Houston to all my friends and families!

Judie Burney

8 de dic. de 2015

Will Spires made it very easy to look for a used Tahoe. He emailed us numerous cars to look at so that we didn't have to come into the dealership. This made it stress free, especially with two young kids.

RayK

8 de dic. de 2015

I bought a used 2012 Porsche Boxster S from them 2.5 years ago .As a client they send me emails with lists of cars for sale.I saw they had a red 2014 Porsche Boxster S for sale recently.I did some research & it seemed around $40000 was the trade in value for my 2012.I took my 2012 to the dealer & they offered me $36000 & were charging $300 for a frivolous protection on the new car.The salesman told me I was way off at $40000 they could best sell it at $42000.I agreed to $37500 for the 2012 & remove the $300 protection.I now see my 2012 listed at $45000.During the last 6 months I have replaced the tires & in August spent $2100 in Porsche West Houston service department having the 4 year service completed.They will have minimum reconditioning costs on the car.I realize they are only asking $45000 & may sell it for less but a $7500 mark up makes me feel they undervalued my trade.I will buying a new Porsche in about 2 years & have the 2014 serviced but it will not be at Porsche West Houston.As a repeat customer I will never come back or refer people I know.

Lauren

5 de dic. de 2015

Will made our car buying experience pleasant and stress free. We did not feel pressured. The coffee was also great.

Wade Timmins

5 de dic. de 2015

The only person I will buy a Porsche from again is Jorge Olivas. The couple of time I have been in there during this car buying process he has been there and been extremely helpful. I recommend him to everyone I know. He was the best sales person I have ever dealt with at a dealership. This man deserves a raise or a promotion.

kenny

4 de dic. de 2015

if you want to buy Porsche go looking for Efan! good services and best sales ever

Mr. Garza

29 de nov. de 2015

I went to the dealership today and took my two teenagers to learn more about Porsche and the cars they sale. Mr. Efan Hsu was very professional when addressing my 12-yr old when explaining the history of the company and the pros and cons of the 911 vs. the Panamera, for example. He also allowed us to test drive both cars. We enjoyed going to this dealership very much. Regards, Santos Garza

Nikki Homratsamy

17 de nov. de 2015

Will Spires assisted me with looking for a vehicle. He was informed and went the extra mile to help me understand the process. I am always uncomfortable and anxious when it involves purchasing a vehicle. But Will was able to make me feel comfortable. I would definitely recommend him to my friends and family.

KPorsche

16 de nov. de 2015

I always get excellent service when I come to this dealership by Will Spires. He is extremely knowledgeable, thorough, and patient with me. He answers all my questions and makes me feel very comfortable in my car buying decision. I wouldn't go to anyone else. Go and ask for Will. He will always take good care of you.

SN

23 de oct. de 2015

The husband and I decided to come in and see what this particular dealership had to offer. We're In the beginning stages of shopping around, for a new family car. We were immediately and kindly greeted by Mr. Spires. We found he was very helpful and knowledgeable, with regards to all of our initial questions. Car buying is a sensitive area for me, in particular... I want to feel that I am well informed, and all my questions have been answered, but at the same time, I don't want to be pressured or cornered into making a rushed decision and buying just anything, right on the spot. Mr. Spires made us feel very relaxed and comfortable as well as, informed, of our options and about their cars and services. He helped provide us with what we wanted to know, first off the bat. We did take that helpful information with us, as we are only in the initial stages of shopping around. We feel though, we'll definitely will be returning in the near future for a closer look, but after doing our research and comparisons, of course, as any smart shoppers, would. :) Upon our return, we'll surely be headed straight for, our go-to, sales advisor, Will Spires. Thank you, for a wonderful car shopping/ buying experience and a nice first impression of what your dealership can offer. Would definitely recommend, to friends and family.

KT

22 de oct. de 2015

Will is a great salesman! Very professional and helpful!

Freddy

2 de sep. de 2015

I've been there twice for shopping new car. Salesman (Will) is very nice to provide me information and also try to help me out on the price. Buying in process but I pretty believe I will get the nice car at reasonable price.

First Time Porsche Buyer!

26 de mar. de 2015

My mother in law recently moved to Texas. She asked for some help purchasing her next vehicle. She has always wanted a Cayenne. I reached out to the General Manager Kevin Lind so we could meet with him and look at some in stock vehicles. We walked in and were greeted by their friendly receptionist. Right when we walked in there was a White Cayenne sitting on the floor. It was perfect, just what we she was looking for. Ended up working with Jorge in Sales and he had great knowledge of the vehicle & its features. They gave us a very fair deal and made the transaction seamless. We ended up taking delivery on Saturday and everything was all set and ready to go. Thank you so much for the great experience Kevin & Jorge! When she's ready for another one we will return because of the great service. Rene who did the paperwork was also very friendly and explained the financing and options in "Non Car Guy Talk." Overall a great experience! Keep up the good work! You could tell everyone in the dealership enjoyed their job and was more than willing to help.

islidur

6 de mar. de 2015

I purchased a used BMW here at Porsche. The vehicle had a decent price, low miles, looked good and I was promised that it was in perfect condition as any repairs were completed prior to my purchase. After reaching an agreement over phone and email, I flew to Houston from Colorado, completed the deal and drove home. Half way to Colorado, I got a warning message that the coolant level was low. I added a half a gallon of expensive BMW coolant to the tank and continued home. After arriving, I checked the level and saw it was very low again. I contacted my salesman and was told the cooling system was serviced by BMW before I took delivery and the work was warrantied in case there was a problem. That repair order was in my car and after viewing it, saw only 3 hoses running to the tank were replaced.I took the car to my local BMW shop for service and was told the coolant tank needed to be replaced (not covered by previous repair). In addition, the battery needed to be replaced. The original repair order also suggested the battery be replaced, but apparently Porsche West declined to do so. In total, I had to spend over $1000 2 days after purchasing a car that was supposed to be in perfect condition. My emails to the salesman have gone unanswered. Based on my experience and interactions I viewed with other customers while waiting in the dealership, I would not recommend this dealership. I feel deceived and cheated.If The dealership ever responds to my emails and does the right thing, I will update my review. If you're reading it in this negative tone, stay away.

hgarcia18

20 de sep. de 2013

David was professional; helped select car and arrange financing; price was fair; trade in process smooth; left with "new" car in a couple of hours.

Ted

10 de sep. de 2013

I must say that my experience at Porsche West Houston has always exceeded my expectations. They have very high integrity and believe, as I do, that loyalty works both ways. I have purchased several cars from PWH, and would not ever consider purchasing or servicing my cars anywhere else. The management, service advisors, sales staff and mechanics are always customer focused, and bend over backwards to satisfy their customers. Also, my Wife feels so comfortable with these folks, that she frequently stops in just to visit. They always give her car a complementary wash, no matter how they busy they are. They really are an outstanding group of professionals.

carnut001

7 de sep. de 2013

Have bought a lot of high end cars in my time and my experience working with Tri Nguyen was very pleasant. I would recommend him and the dealership to anyone buying a used or new car there or at the Audi dealer next door.

Chris Phillips

3 de sep. de 2013

Porsche of West Houston really is great! I am on my second porsche which I have purchased from them which is a 2013 boxster s. I knew the car would be great before I purchased it because I previously owned a cayman s. What I was blown away by was the assistance I recevied through the custom ordering process by Louie Solana. He literally held my hand through the process and suggested items I should order and those I could pass on. We commnuicated frequently through the ordering process via text and phone conversations.We took drives together in the demo car where he pointed out many important things about the new model.During the process I felt like I was being educated more than being sold.Even after I purchased the car he called me to ask how was I enjoying it and things of that nature.Not to mention he saved me nearly 1 grand by suggesting I get the tire and wheel replacement plan.And what do you know couple months in to ownership and 1 nail in each rear tire replaced for free. Great job Louie and Porsche of West Houston!

Ticket123

30 de ago. de 2013

I purchased a Panamera this summer and could not be more pleased with the car or the purchase. The service and attention I received was terrific. I actually went to Porsche Audi West Houston to look for an Audi and had never previously considered a Porsche. When I could not find a particular Audi that I liked I was then shown the Panamera. It was late on a Saturday afternoon and I was pretty set to buy right then. There was no pressure or sales pitch and I was offered to demo the car for the rest of the weekend. On Monday morning I purchased the car and all follow up service has been terrific. I would highly recommend purchasing your next Porsche from Porsche West Houston.!

LKM

27 de ago. de 2013

I only take my Porsches to West Houston Porsche because they offer the very best in service. I am seen immediately when I bring my Porsche in for service, whether or not I have called in advance to let them know I will be bringing it in. Service is always prompt, could not be more courteous and friendly, and my cars are always well taken care of. Both James and Cody in the service department are extremely knowledgeable and take excellent care of my cars, frequently going above and beyond what is necessary. When I have had a loaner car, it has always been a brand new Porsche (I am currently borrowing a new Boxster) or a new Audi. We have purchased several Porsches from Carlos and have always had a very positive and fun experience. I have found everyone here at Porsche, from the people on the sales floor, the service department to the office staff to be extremely friendly and helpful. Most of the other reviews sound like they are at another dealer.

Jett Lin

23 de ago. de 2013

very poor service consider the Porsche brand. They understaff their service dept. Your call never get answered and just get a message to leave call back number, but they've never called back on the same day, sometime didn't even bother to call back. Every service appointment is a frustrating experience to go through. A Porsche owner should not deserve this kind of service.

Jennymaldo

21 de mar. de 2013

I agree with most of the posts that when walking into the dealership you do feel very ignored. Then when you do get some service they are very rude and talk to you like you're wasting their time. We brought our car in to get serviced and after a month of having our car they couldn't figure out how to fix the car. We always had to call them about the status of the car and of course we would have to leave a message and wait a couple days before we get an answer back. Well long story short, they've had our car for almost 6 months and is now telling us we have to pay $4000 for parts they changed but yet the car still has the same problem or pay to have more parts to be changed but can't guarantee me if that will fix the problem. Stay away from this place! Of course they will treat you nice if you're buying a car but after that they don't care much about how you're treated.

J Yu

27 de dic. de 2012

This dealership has continued to provide poor service. I actually bought the Porsche 2012 Cayenne new because I loved the car. Hated the experience. The service afterwards has been even worse. I've been calling repeatedly trying to get my car serviced, but unable to make appointments. This is by far the worse luxury car experience I've ever dealt with.

jeffrey

8 de sep. de 2012

I took a 2010 Porsche 911 Carrera, with 3740 miles on the odometer, in for a steering and ignition problem. It took several days and countless phone calls before the service manager, Louis, told me the problem was the battery. Since the car was essentially new, I thought this would be covered under my warranty. Well it was not, they wanted $550.00 plus tax for a new one. I will never buy another Porsche or use this dishonest car dealership again.

Powellsanmiguel

18 de jul. de 2012

Was ready to buy a Boxster and they had a good price, so I called twice to verify it. You bet, they said and I made an appointment to test the car for the next day. Just to be sure, I called to be square the car was an automatic, and was told that they actually didn't have the car, but they did have one that cost $20,000 more. I declined. I wouldn't touch these weasels with a stick.

Wagner Peres

12 de jul. de 2012

This is a very BAD dealership and it should not be representing an organization like Porsche. I had a terrible experience trying to buy a new-2012 911-S from them. They sold me a car that they did not have in their stock. They claimed that they would get it from another dealership within a week timeframe. After agreeing with them in the price, I made the deposit and they never contact me back to let me know that they could not have the car that they had sold me. After two weeks, I went back to their shop to understand what was going on and spoke with their sale's manager, Carlos Villaquiran. This man told me that there was not much that he could do and that he had not committed anything to me. The commitment was a problem of his sales person, Errol Hughes, with whom I was dealing with. These guys are so bad in what they do that the car that they tried and could not get it to sell it to me was available in Walter's Porsche in California. I called Walter's and I bought the car through the phone in less than 15 minute conversation. The car was delivered to my house and I am currently driving it.If you are considering buying a Porsche in the Houston area, I would recommend you to be careful with this guys. They did not honor their words and commitment that they made to me.Wagner

gildy

14 de feb. de 2012

wHEN i FIRST WENT TO THIS DEALER i wasnt treated very well and practically ignored.However, when Jessica called and found my car the whole experience changed . It became very professional and a pleasure to buy a car there. She got involved and found me just what i was looking for. I have also had my last porsche serviced here and have always dealt with CODY who is wonderful and also very professional. I would only recommend dealing with these two professionals at this dealer.porsche girl

Dwayne Johnson

11 de feb. de 2012

Dear Mr.Ben Dugger. I would like to tell you about my car buying experience. My name is Dwayne Johnson. I am in the retail business and have been for 25 years. I am very sensitive to the buying and selling process in the retail environment. I have visited the Porsche of West Houston store many times. I have never really felt welcome. On oct.20, I meet Jessica Zarka. My experience from that point to this day has been simply amazing. The buying process and delivery of my C4S was a pleasure and very professional. The next day after taking delivery of my C4S it started to have problems starting. I thought to myself oh no this going to be a big problem and a pain. Jessica put me in touch with Jeff, the CPO manager. The experience continued upward with Jeff. He was great and easy to work with. He replaced the battery and front tire. Cody is the very best in service. He Cody makes it a real pleasure. He is a great asset. To often in retail we only hear or read about the bad experiences and take the good for granted. I just wanted you know that you have some really great people in Jessica Zarka, Jeff and Cody. Thank you Dwayne Johnson

jmfortbarthelme

10 de feb. de 2012

I had a great experience with Jessica. She was extremely personable and friendly, NEVER presenting the stuck up quality that some dealerships like to partake in. She was attentive to my needs and went out of her way to make everything super easy for me. I would highly recommend her to any of my friends or family.

ronjuwa

10 de feb. de 2012

I have given a high rating because of the dedication, hard work, and persistence exhibited by Jessica Zarka who sold me the car. I was looking for a pre-owned 2010 or newer 911 4S with low mileage white in color for a price that I could afford. A couple of other Houston dealerships told me that I could not pre-order a pre-owned car. Well Jessica proved them wrong. During the process she communicated with me frequently giving other options that I turned down. Instead of giving up and concentrating on other customers she continued her search and gave me insurance that it would work out in the end. Well she succeeded and i got the pre-ordered pre-owned 2010 911 4S in white for a price i could afford. How about that?? My hats off to Jessica. She should get a promotion.

Calt

9 de feb. de 2012

I worked with Jessica for several days exploring new vehicle purchase or lease options. I found her approach very professional and courteous but also personal at the same time. I ended up purchasing a car from a competitor dealership (due to specific car options that I was seeking) but even after that Jessica followed up with a very nice phone call, congratulating me on the new car and continuing to offer her services for any future car needs I may have. I will certainly consider working with Jessica for my next car purchase and I will not hesitate to recommend her to friends, family and colleagues. December 1, 2011Top qualities: Personable, Expert, High Integrity1st Chris Angelides hired Jessica as a Car Advisor in 2011

VanSang

23 de ene. de 2012

BUYERS BEWARE!!! DO NOT GIVE YOUR BUSINESS TO THIS DEALER!!! ABSOLUTELY THE WORST EXPERIENCE YOU WILL EVER HAVE!!! When I went into the dealership, there was not enought sales people to help the customers. Waited for a while and got Jessica Zarka. I was going to purchase a used 911 with Jessica Zarka, however, I decided not to purchase the vehicle and had called her to inform her of my choice. After hearing the news, Jessica Zarka EXTREMELY RUDE WHEN I CANCELLED MY PURCHASE, THREATENED ME THAT MY DOWN PAYMENT TO HOLD THE CAR WAS NON-REFUNDABLE AND THAT I HAD WASTED HER TIME AND NOW SHE WAS NOT GOING TO MAKE THE SALES! First of all, we didn't sign for anything, there was no sign stating that, also there is a huge SIGN stating 100% customer satisfaction by Ferris Porsche!! Secondly, Jessica spent only 20 minutes with us and THAT IS HER JOB, THAT'S WHAT IS PAID TO DO (CUSTOMER SERVICE/SALES)!!! THEN TRIED TO PRESSURE SALES!!! Porche is an outstanding vehicle and good reasons. This dealership belongs to SONIC CORPORATION which is a fortune 500 company that owns also Momentum and others. BE ADVISE ABOUT GIVING THEM YOUR BUSINESS AND THE HORRIBLE SALES PEOPLE THAT WORK FOR THEM!!! THINK TWICE BEFORE BUYING FROM THEM!!