Roberta

31 de ago. de 2016

Everyone was most helpful in my purchase of a new car. Even when Noah was on time off someone always took over to make sure everything was taken care of. Someone was always In contact. I couldn't ask for more. Good job Nissan.

25AugVisit

27 de ago. de 2016

As always, I bring my car to PortCity Nissan for any maintenance. I trust the service department to tell me if something is needed for my car. I have never been pressured to have anything but the necessary work done on my car. I feel confident in the work that is being done on my car and know that if something needs to be corrected, the service department will work with me to make sure my car is safe.

Virginia Chatigny

19 de ago. de 2016

Called in the morning and took me right in. Service is always good and professional. Never have to wait long at all and they have a very nice waiting area.

Shee

18 de jul. de 2016

This was an AWFUL experience. I am shopping for a car and have been to plenty of places and nothing like this place. From the beginning, TYLER!!!I specifically said DO NOT RUN MY CREDIT because I had another option, but he did anyway, tried to play it off like he didn't, unfortunately I got a pop up alert right after he did and when I asked, 'oh don't worry, it wont affect your credit score'. That's MY choice Tyler, also it WAS NOT a soft inquiry and IT DID affect my score. The sale itself, he literally gave me about 5 numbers all different, clearly trying to take advantage. When I politely told him I needed to think about, oh the attitude!!! Am sure its not the first time someone has had to think on you Tyler, is it? Long story short, this place will take every opportunity and will throw in all kinds of fees on you. The sad part, I was going to get that car because it was exactly what I wanted

Jacob bernier, sports fan

29 de may. de 2016

I really recommend this to everyone. This is the best dealership I have been to. They have good reviews, good cars, and really good people that work here. I know I've said it once but this dealership is the best.

Maxed247

9 de may. de 2016

Smooth and easy process the entire way. I usually make things pretty easy, so I think that helped. But, I know I got a great deal and great interest rate. Shopped other local dealers and some were ok, but Port City earned my business by being straight to the point. The other dealers dance and give you fake smiles (maybe some people like that cheese). I like the direct and to the point approach. IT SAVED ME TIME AND MONEY!!!...I love my new Altima and will be back!

carowner55

3 de abr. de 2016

Buyer be wear! These people will reap you off. Every dirty trick in the book is implemented here. I would come to this dealership every time I look to buy a car and every time I leave disappointed. One time I did buy a car there, but had to go through xxxx to finish the deal. Generally, the sales people are OK, but most of them are new every time I come, like high school kids or something. I guess they cannot survive longer in this dealership. The service department is below average in quality and tend to over-inflate the labor hours, no surprise there. But the business/financing department is the worst. They would pressure you for hours to buy all kind of crap, some "miracle" protection chemicals, shady service contracts, "great financing" options and what not.

Nancy and Steve, Maine

28 de mar. de 2016

My husband and I were looking for a used vehicle. We are from Maine and couldn't find the right vehicle to meet our needs. We decided to shop in NH. Our first stop was Port City Nissan. We met a nice young salesman that helped us find the perfect vehicle for us, a 2012 Nissan Murano. He didn't just try to make a sale, he listened to what we really wanted and spent time to find the right fit for us. We made a few requests before we purchased this vehicle and each and every one of our requests were addressed. Our salesperson even took the time to program my phone into the vehicle and showed us how to operate all our fancy features. We strongly recommend Port City Nissan to all our friends and family. Thanks Port City Nassan!

marilyn GOODRICH

29 de feb. de 2016

The whole transaction was fast. Service was great, and purchasing this car was easy!!!

Jennifer Rouillard

29 de feb. de 2016

Luis Feliz was my salesmen for the purchase of my third car from this dealership. He made the deal I wanted possible. Within an hour and a half I was driving away with my new beautiful car. He was very friendly and really listened to every detail I was expecting with the transition to a new car. I would definitely recommend him and would like to have him as my future salesman again.

Colleen

28 de feb. de 2016

Luis was very helpful and knowledgeable in the leasing process. I was very impressed with his professionalism and ideas to help me get a safe and reliable car for myself and my daughter. Thank you!!!

Janetaaas

28 de feb. de 2016

This was WORST EVER Car Buying experience I've had in 50 Plus Years buying cars. Crooks Avoid at all costs bad dealership Good product

Denis Derentigny

27 de feb. de 2016

Very easy and professional ! No hassle and they got me just what I wanted and did not force me on a other vehicle. The truck I bought was perfect!

Luraine Allison

27 de feb. de 2016

His service was excellent deserve a bonus....overall good service and professional from team and management .Friendly atmosphere to be in when looking for a new vehicle

Thaw23

27 de feb. de 2016

it really was a quick and easy buy thanks to Luis Feliz, i got very good deal with a much better monthly rate than i thought i would get considering it was my first time buying a car i really dont know what else to say i got good rate there was no hassle everyone was friendly and very helpful all in all it was perfect.

KG

26 de feb. de 2016

Just bought my first car :) it was a good experience with friendly people. There was a good selection, and though I left with a different car than what I originally wanted I am super happy. Luis did a really good job.

Brian

16 de feb. de 2016

Spent some time in the customer lounge in the service department today. Nice facility, comfortable, clean, free snacks, coffee, wifi. The only downside is that it is an open room off a busy hallway that connects the showroom to the service area that has a lot of office traffic. The open concept is great, but it is very noisy, which makes it hard to try and get work done while waiting for your vehicle. I was the only person in the lounge, and found it challenging to hear on a phone call. If they closed off the opening with a glass wall and door, it would make it the nicest service waiting area I've ever been in, and I would probably service the rest of my fleet there just for the positive waiting experience. The service by shop personnel is great, by the way. They seem to stay on schedule with appointments and are quick with getting info to you. They let you know what other items need attention, or that you may want to keep an eye on, but no pressure.

Charles Nason

15 de feb. de 2016

Eclelent all the way easy process went extra mile on everything!

Bob and Ann

15 de feb. de 2016

We were in and out with a new car in less than 2 hours. Luis Feliz made the process very easy

Sherry

12 de feb. de 2016

Best car buying experience, Dereck Mason was the most professional salesmen as I was going back and forth with my decision, he was patient and more helpful than I could ask for. Definitely the only place I will be going to from here on out.

Claire D

10 de feb. de 2016

I went to Port City for a quote for a replacement mirror. While there I purchased Weathertech mats for my Murano. William even offered to put them in my Murano. He was very friendly and I commend his customer service. Port City and their staff are exceptional.

SandyO

10 de feb. de 2016

Derek was a great salesmen and was positive throughout the whole process not pushy at all. Everyone at the dealership was friendly and helpful. I certainly would do business here again.

Nissan owner

10 de feb. de 2016

Always friendly service. very easy to get an appointment. Also never pushy about doing additional work on your car.

PZ

8 de feb. de 2016

I told them what I could afford as a monthly payment and they made it happen! They have been servicing that car for the past four years now and I have nothing but total satisfaction overall. Not only are they friendly, competent and professional, but they go beyond and give you those little extras that make every visit an easy, pleasurable experience. I can trust that my car is in good, honest, competent hands with the Port City Nissan crew. I absolutely recommend them.

romspapi

7 de feb. de 2016

Great Experience!!! My sales rep Luis was very knowledgeable and helpful. He was able to work within my budget to help me purchase the vehicle that I really wanted. Overall experience was pleasant and stress free!!

doug

6 de feb. de 2016

quickly greeted at the door luis was very helpful with the transition to the new truck and eric was great to do the paperwork with

Judy Boucher

6 de feb. de 2016

Great sense of humor and customer skills. Presented a good deal without pushing too hard! Derek Mason Knows how to read the customer in front of him!

Petsitter

1 de feb. de 2016

Bill was very honest and worked well with us. Chris worked hard to get us the best deal within our budget. We would highly recommend Port City Nissan

eperry4750

1 de feb. de 2016

The staff is always courteous. They provide prompt service with a smile. The facility is clean and bright. It is pleasure to visit.

Antje B.

26 de ene. de 2016

I've been a customer of Port City Nissan for years now, I think I'm on my 5th vehicle from them! The service is excellent and I feel like I'm treated like part of the family. A wonderful experience!

Mike

25 de ene. de 2016

Wifi, television, comfortable seating, snacks, coffee, water, etc even your pets are welcome with treats and water for them too,

Derek Mason

23 de ene. de 2016

Very professional, very personable, and caring. Derek knows how to treat people with respect and knows his job with no question

HLngmaid

21 de ene. de 2016

Port City Nissan is always a friendly environment. I've bought my last few cars there. I enjoy the waiting area, as it feels comfortable. I also appreciate associates to always be willing to listen. Thank you for a great experience!

Rick

19 de ene. de 2016

I needed a new pick up because mine finally died after 10 years. I went to Port City Nissan to see what options they had for pickup trucks. I was able to get into a used certified preowned one. I was very hesitant to get it because I really didn't want payments. After working with Luis for an hour or so. it made sense to get a Certified Preowned that comes with the 7 year 100k mile warranty and the roadside assistance which I definitely needed with my last truck. from start to finish the entire process was very smooth and painless. no hassle,no back and forth, and no pressure. It's been so long since I bought a car and the times have changed so much. I'm glad I went in because I was very apprehensive do to the way car dealerships use to be run. They definitely just gained a customer for life.

"MotoMom"

19 de ene. de 2016

The rep that helped us Luis, was fantastic! He knew the details of each vehicle and didn't provide any pressure. I would recommend him to anyone looking for a car and I will definitely get my next one from him. He was very pleasant, nice humor & professional. Not the typical flocking of your stereotype salesman. Thank you

JScott

19 de ene. de 2016

When I went in to see Luis Feliz he was very helpful. He took me through the application process smoothly and with patience. The rest of the team was so inviting and kind as soon as we pulled up. In fact the gentleman opened the door for my daughter and I.

Scott

19 de ene. de 2016

Had a great experience with Sales Representative Luis. He provided me with the utmost best service and provided me with knowledgable information for making my car purchase. Definately recommend other customers to purchase there next car from this location and from Luis Feliz.

Angie Berrios

19 de ene. de 2016

I had an excellent experience. Luis Feliz was very helpful. He explained all options to me in full depth. Extremely curteous service without feeling pressured to sign. I would def. recommend PORT CITY NISSAN,ask for Luis Feliz.

Kristi

18 de ene. de 2016

Derek Mason was very helpful in helping me find a car that was appropriate for me. He was reliable in calling me and providing all the information that was needed. He was efficient with my time and helping me find something that was affordable.

Papa.Jack

17 de ene. de 2016

When I came in I didn't think Luis could do it but he did. He worked with me to get a fantastic deal, even better than I expected. So he said he could and he did. Port City Team Nissan rocks!

Phil

16 de ene. de 2016

Pretty much met my needs and wants. Helped me get out of a bad situation and come away with a new vehicle.

Taylor Smith

31 de dic. de 2015

Luis was great to work with. Easy going, straight forward, and treated us with respect. He was very personable and really worked with us to make sure we were getting the best deal possible. Did not feel presssured at all. Would high recommend him to anyone! Will be looking to buy another vehicle with him soon!

Brandon

18 de dic. de 2015

The entire process was extremely easy and comfortable. Luis was very helpful.

Bill Waldron

18 de dic. de 2015

Kip, Joel and Eric worked really hard for me and made a my experience easy and fantastic. Kip did. Fantastic job showing me the features of my new vehicle and Eric made the finance go quickly and painlessly. Thank you all so much. I will let anyone I know looking for a new vehicle to go the first n

Elaine & Jim Jancosko...

17 de dic. de 2015

A great experience buying our new Nissan truck! Luis did a fantastic job explaining details and making the experience great!!

Briana

14 de dic. de 2015

The car buying process is stressful and a pain but Luis made it very easy and we appreciate all that he has done. He was awesome with our 4 year old son and made him laugh and enjoy the time he spent here. Everyone at the dealership was friendly and the service was excellent.

Bob

10 de dic. de 2015

Chose Port City out of necessity - they had the only Xterra meeting my wife's strict requirements. Did not know what to expect but was pleasantly surprised by a couple of young Salesmen who were totally dedicated to seeing that our needs were met. Everything they promised was fulfilled and, although our reason for buying a new vehicle was not pleasant (prior Xterra totaled due to an accident) these young men made the experience as enjoyable as possible. Their knowledge of the vehicle we were buying was impressive and they even helped us set up our Xterra for Bluetooth reception. As indicated, the dealership was very accommodating and the buying experience pleasant. Would definitely recommend this dealership to anyone looking for a Nissan vehicle.

Jen Skoczylas

5 de dic. de 2015

Luis Feliz explained the entire car in detail, non pressured sale. Will buy again from him.

R. BENIUS

4 de dic. de 2015

SALES CONSULTANT LUIS FELIZ DID A GOOD JOB BY PROVIDING ALL THE FINACIAL INFORMATION AND CAR INFORMATION

Many years in the area

23 de nov. de 2015

Walk in on a Monday with the exact same make, model, mileage and issue, then have someone else do that same except with a different VIN, with all things being equal, and they will get a completely different story and price. Sure, they base their quotes off of the VIN, however, you can see this game played when they don't realize you already got a quote for the exact same issue from them. Oh, and having to listen to this women, I was told she is a Manager AND the daughter of the owner, yell and throw a fit about something. Bottom line, Management is extremely unprofessional and it shows right down through to the poor guy sweeping the floors.

Adam Pomerantz

17 de nov. de 2015

I got great service from this dealership with an excellent sales rep. I am very happy with my car and the service I received.

Nvragn

22 de sep. de 2015

Knowing I couldn't afford more debt, they blindsided me and made the deal by having me default on my current loan? No one once said what would you like to do with this car you still own, went through the process of removing plates cleaning out my car and no one once indicated we now owned three cars. The shady salesman knew I didn't even have gas money. Completely ripped off by a 20 year old salesman who has no idea what credit even means when you have a family to provide for now my credit is tarnished. Never ever would I recommend anyone to Port City Nissan, Portsmouth NH. They never once returned our call as indicated when we spoke to Eric in finance. Completely unprofessional car dealership, or what you would expect for a shady dealership can't wait for the lease to end won't be soon enough!

smartgeek86

5 de jun. de 2015

Posting on my recent purchase of Nissan Altima with Port city Nissan . I was totally shocked to see the numbers on my first bill . I was going for a finance option . Port City Nissan offered me two choices , First one was with the price of XX with 3.99 % interest rate and the second one was with the price of YY with 0.0 A.P.R. So I took the second option . But when the first bill came the I was shocked to see the numbers in the bill. The sales person explained us about both the option on the day of purchase , We (Myself & my Wife ) clearly mentioned to sales rep that we are going in with YY price with 0.0 APR option. So we were under assumption that it was 0.0 APR, But looks like the papers that were created for the 3.99 % interest rate option. I communicated clearly to Sales rep that am going with the 0.0 APR option. I went with my trust with Port City Nissan , that's why I didn't even look at the papers when signing it during my purchase .Until the first bill I was under the impression that I went with 2nd option of 0.0 APR. When the first bill came that's when I realized the numbers didn't look right and verified the papers signed was created differently. For which they have broken the trust of the customer ... When inquired with Port City, they never accepted their mistake and played the blame game by mentioning the document was created for it and i have signed it ... So So customers beware and read twice before you sign the document , Ensure the document is created for what was agreed upon!!They will ask you sign in a system ( E-Sign ) ... But read it and check the agreed value and then sign it !!! I also spoke to the Business director , Seems like he wont even address the customer issues/concerns ...

3dogs

18 de may. de 2015

We took our Pathfinder there last weekend for service that was covered by the factory warranty. We had purchased our Pathfinder used at another dealer and didn't really know what was covered so we called Port City and they looked into it for us. We were covered, and got in right away, they even fixed a rattle that no one else had been able to find. Everyone was friendly and helpful, would definitely go back.

Tony trucker

13 de may. de 2015

I was in the market for a light duty truck and found one on Port City Nissan's website and was very pleased with sales person Justin Dostie. We went on a lengthy road test and Justin answered all of my questions and was extremely helpful and patient. I would highly recommend a trip to Port City Nissan before you go anywhere else!Tony BaltasScarborough, ME

Ryan

13 de feb. de 2015

Kip was a very helpful and kind salesperson. Chris is finance was good but I felt a little pressured to sign the paperwork quickly. I wish i had a little more time to review the fine print even though i already knew I wanted the car. Overall it was an enjoyable experience, and the car is great!

richardp

9 de feb. de 2015

sales manager gives you a quote of 12,500 on your trade and cannot give you that price when you arrive then add extra amount to the advertised price to the car you are purchasing

Dyane

5 de sep. de 2014

PLEASE READ THIS!! I hope I might be able to save someone some grief. I am not someone who writes reviews as a habit but the service I received at Port City was pretty horrible. I bought my Rogue in Mid-July , I traded my Jeep in during the purchase. I arrived at the dealership late, they were the last dealership I was checking out for the day. The salesman, Ralph, was nice enough and after much back and forth we decided on a rogue. The manager was then summoned to talk $$. He gave my husband and myself some numbers which my husband calculated and found to be significantly off. We kept correcting the manager and as we were leaving- to consider the offer for the night- the manager changed the numbers, somehow "got someone to buy the jeep tonight" and would give a fair enough deal. Or so we thought. During the transaction we were told that our insurance agent would be contacted and insurance swapped over. It never happened, I didn't know this until I was contacted by the financial company. Port City was responsible for submitting the trade papers for the Jeep. Never happened, I continued to be charged for Jeep loan. I am still in the process of trying to correct that and get my $$ back. I was told that I could leave my Jeep at dealership and remove my personal belongings the following day. I did that because "Yay! I have a new car to drive around!" The salesman said he needed the keys to move and lock the car. I returned the following day and found that some expensive training equipment was missing. When I inquired I was told no one knew where it went. The Jeep was still on the lot... I contacted Port City this morning at 9:48am to speak to a manager. The Sales Manager, Kevin Shevelin was not available, the GM had the day off , and the only other person, Jennifer ( the owners daughter) was on the phone. I was assured that Jennifer would call me back "as soon as she finishes the call". I am still awaiting a phone call back. So, (please!) take my advice and look elsewhere. Nissan is a great product, Port City is a pretty lousy dealership.

Dyane D

5 de sep. de 2014

PLEASE READ THIS!! I hope I might be able to save someone some grief. I am not someone who writes reviews as a habit but the service I received at Port City was pretty horrible. I bought my Rogue in Mid-July , I traded my Jeep in during the purchase. I arrived at the dealership late, they were my last dealership I was checking out for the day. The salesman, Ralph, was nice enough and after much back and forth we decided on a rogue. The manager was then summoned to talk $$. He gave my husband and myself some numbers which my husband calculated and found to be significantly off. We kept correcting the manager and as we were leaving- to consider the offer for the night- the manager changed the numbers, somehow "got someone to buy the jeep tonight" and would give a fair enough deal. Or so we thought. During the transaction we were told that our insurance agent would be contacted and insurance swapped over. It never happened, I didn't know this until I was contacted by the financial company. Port City was responsible for submitting the trade papers for the Jeep. Never happened, I continued to be charged for Jeep loan. I am still in the process of trying to correct that and get my $$ back. I was told that I could leave my Jeep at dealership and remove my personal belongings the following day. I did that because "Yay! I have a new car to drive around!" The salesman said he needed the keys to move and lock the car. I returned the following day and found that some expensive training equipment was missing. When I inquired I was told no one knew where it went. The Jeep was still on the lot.. I did bring this to Kevin Shevelin's attention and to give credit where it is due, he said he would replace it. I contacted Port City this morning at 9:48am to speak to a manager. The Sales Manager, Kevin Shevelin was not available, the GM had the day off , and the only other person, Jennifer ( the owners daughter) was on the phone. I was assured that Jennifer would call me back "as soon as she finishes the call". I am still awaiting a phone call back. So, (please!) take my advice and look elsewhere. Nissan is a great product, Port City is a pretty lousy dealership.

Meaghan

8 de ago. de 2014

If you hate someone, refer them to Port City Nissan. I have never been more disgusted by or taken advantage of by a business like this. I bought my 2009 Jeep Liberty from them less than two years ago (just over a year and a half). Every single thing has gone wrong with it. Just as an example (this is just ONE instance): I needed a new heater core three months ago, my car was still under warranty so they "fixed it". While fixing it they disconnected my roof so that my panoramic roof was unable to open. I brought it back in and spent two hours one morning waiting for them to fix the roof (which they admitted was their error) after two hours, of which I should've been at work, the service tech told me I had to go to a Jeep dealership and they didn't have the parts to fix it. So essentially take more time off of work to go and fix it properly. Fast forward three months I'm driving to work on Rt16 in rush hour, the floor of my car fills with coolant and every service light went on simultaneously. My car completely shut down. The heater core cracked, flooding the engine. Estimated damage? $8000! Yep, the Hester core that THEY installed. The dealership was so condescending when speaking with me and was no help. Saying it was my fault, my car was out of warranty etc. I left the owner four voicemails, he has not returned my call to this day. I spoke with the sales manager, who had me on speaker and was making fun of me asking rhetorical questions in front of an audience in his office, all of whom I could hear giggling. After a lot of headache they agreed to pay for the cost of the repairs because they "couldn't determine the cause of the problem and it wasn't fair to me, as the consumer." AKA: they knew they were at fault. However, they still had me pay the $350 for the rental car they "gave" me for the week. ALSO it's been three weeks and I just spoke to them and my car still is not ready. I am so disgusted and can not believe a business would operate like this. I will write a review on every website and am planning on going to the Better Business Bureau as well as the State Attorney General. AVOID THIS DEALERSHIP!

Disappointed Shopper

27 de jul. de 2014

If I could give negative stars I would. They offer a great price and trade if you have low credit and try to get you for a 23% interest rate! Then they will not return phone calls and work honestly with you. They gave a great trade and price but quoted an insane interest rate. They said, if you can get a cosigner with 750 credit score, you can get the payment you're after...so we did, and they would no longer talk sale price and trade in value they'd given before. They would not return phone calls and insisted we come in again for another evaluation. I guess they lost a sale because I will never go back there and I am buying a car this weekend. Very shady place. Wouldn't give them my business.

John Doe

7 de jul. de 2014

The fact that they stated the help people we poor credit is very misleading. Sure they can if you can put do an extremely high down payment.

dan

1 de abr. de 2014

recently purchased a used f150 from them Justin was really good to deal with also fixed any problem on the vehicle before they delivered it to me which I live about 75 miles away

E. Bradley

14 de mar. de 2014

After 3 phone calls to the dealership regarding purchase of a new Nissan NV200, I was referred to another dealer about 60 miles away.

abbygail75

22 de feb. de 2014

My reason for this rating is soley based on a 1minute long conversation. I actually had to look up who my husband and I spoke with last night because Chris never introduced himself nor did he care to hear our names. He stepped into a negotiation by saying, "yeah, I can't even get you close to what you want." This response was based on a priced for our VW GTI. As a professional that spends my day buying wholesale and ultimately selling retail, I am beyond well-versed in the proces. Chris felt it was necessary to offer his explanation as to how that works. If we were given the opportunity, we could have negotiated. Chris seemed to enter the conversation as if he was offended. As previously stated, we never met this man prior to yesterday. As a rebuttal, Chris did throw out a number a bit higher than he 1st offered but by this time, we were so put off by his demeanor and lack of respect. We stood up from the table and said our goodbyes to Chip, who did offer to help us in the future. I entered Port City expecting to buy/lease the Juke Nismo that I researched. If we were politely offered a higher price for our GTI, we would have gone home to discuss our options. Again, I reiterate that opportunity was not granted. Even as I write this review today, I can still feel the disappointment and hurt caused by the Port City sales manager. I cannot fathom that this is how you choose to represent a business and a brand. I wish Chip nothing but a successful career. I hope that he is able to thrive despite the behavior of his direct boss. Thank you for taking the time to read about our experience.

Joeeliot

8 de feb. de 2014

I have done business in the past with Port City Nissan. As a repeat customer my experience with the Sales department, Finance and Service departments have been impeccable. They truly provide the service you expect when making a decision whether to purchase a vehicle that's right for you. I recently purchased the Nissan Rogue through Ryan Faulkner, Sales Consultant. I was impressed with his knowledge, honesty and his diligence to follow-up with me with questions I had. Ryan did an outstanding job through this process. Port City Nissan treats you as a valued customer, not a number. I strongly recommend anyone who is on the market for a vehicle, visit Port City Nissan first. With this dealership it doesn't stop after the sale. You have a great service department with a team of people that will meet your needs.

smazzotta

19 de ene. de 2014

I gave this rating because Roland was excellent and every one there was so freindly courteous and the woman who signs the checks came in on her day off to sighn my check. I thought that was outstanding service, above and beyond the call of duty !!! that is why I would highly recomend Port City Nissan and its Great !!! sales, service and used car apprasal staff to anyone about to purchase a new car.Sincerely, Steve Mazzotta

Terrie B.

22 de nov. de 2013

Buying this car was an absolutel cake-walk; excellent customer service starting with Danielle the internet sales manager who was wonderfully communicative, continuing with salesman Dave Wing and ending with finance specialist Eric. A great experience and I'll definitely be back.

TerrieB

22 de nov. de 2013

Fantasic experience from my first communication with Danielle; her willingness to answer questions and provide information made it possible for me to do a lot of research on the best options within the criteria I'd set before I even stepped foot on the premises. Upon arrival we were greeted by salesman Dave Wing and a young salesman who was learning (I apologize for not remembering his name). I let them know what cars I was interested in, they pulled them immediately and never tried to sway me into a more expensive direction. While I couldn't get the financing I wanted on my first choice of car, they knew exactly what my criteria were and Eric ran another vehicle that they'd just received the week before and I hadn't even seen through the process so that when I got the call it wasn't a "Sorry, we can't get the car you want for that payment", instead it was more of a "Well, your first choice wasn't financable for the payment you want, but we do have a car that we think you'll love for even less". We jumped up, looked at the Versa, test drove it, signed, and drove it home within a couple of hours. I wouldn't have necessarily chosen to look at this vehicle, but I'm absolutely in love with it now. This will be the car my daughter uses mostly, and once she's out of college, the plan is for her to take the Versa, and I'll be right back at Port City Nissan looking for my next vehicle.

thomkeith

6 de nov. de 2013

I have a Nissan that I purchased from another dealership. I also purchased an extended warranty that is required to be executed by that dealership. I brought my vehicle in because the TPS light would not go out. The sales dealership told me they would have to send it to the Nissan dealer because the TPS is proprietary (or rather, the reset tool is). It was determined that three of the sensors had dead batteries. They were replaced, covered by the warranty. About a week later, the problem recurred, and the process was repeated. The 4th sensor had a dead battery (why would they not replace all four in the first place?). It was covered by the warranty, but I had to pay the deductible again ($100 each time). Sucks, but that's the rule. I paid it and the service counter person at Nissan said, "I don't know why they didn't just do all four at the same time." Fast forward about 7 months, the TPS light comes on. I adjust the pressure in all four tires, but the light doesn't go out. The next night, I do it again, but the light doesn't go out. I bring it to the sales dealership, they bring it to Port City Nissan. Port City Nissan resets the 4 TPS units, tries to bill the sales dealership one hour for the labor. When they balk, it's lowered to $54.16. The warranty won't cover this because the parts are under warranty and should be covered by Nissan. The sales dealership passes the charge on to me. I call Nissan, and at first I'm told, "We didn't charge you, we charged them." When I press, I'm told, we billed them because you brought it to them, you didn't bring it here. (This sounds like I would have been covered if I'd brought it in directly, to me.) I ask why anyone is being charged if the parts carry a 1-year warranty. I'm told that that's only if the parts are defective. I ask how they are not defective if the TPS light does not go out when tire pressure is reset. "I don't know." I then ask, does this mean that the next time the equipment doesn't work right, but is not defective, if I'm going to have to pay $54 again. No good answer. Right now, I'm out $54 because Port City Nissan wanted to feed off the teet of the warranty for the "service" of resetting the TPS sensors (incidentally, Tire Warehouse has done this on my other Nissan free of charge when I purchased tires). So, five phone calls later, the only thing I know is that if it happens next week, it's covered. Beyond that, it seems they won't guarantee not to pork me when their "warranted" parts malfunction. Avoid this place like the plague that it is.

asher91

22 de oct. de 2013

This was a great experience! Derek worked with us all day to get us our car! I would highly recommend this dealership and Derek to everyone! Thanks Derek for getting us into this car! We love it! Thanks to the finance team for working with us!!Sharon & Sarah Arsenault

ellegray

15 de oct. de 2013

Derek made our experience at Port City Nissan exceptional. He is very charismatic, funny, and will work with you to find a car to suit your needs. Not once did we feel that he pressured us to "make a sale," in fact, he has continually followed up to make sure we are happy with our purchase. My experience at Port City Nissan was great. I would recommend them to anyone looking to buy a car; the rates are great, customer service is fantastic, and the car is exactly what I was looking for.

brett6174

24 de sep. de 2013

I dont really ever do this but, I purchased my 2013 Pathfinder from Marc Motors in Sanford, ME and, I must say, its much more impressive at Port City. The service and Friendliness' is above and beyond excellence as well as the quality of service. This review may sound like a employee review but, its truly a very please customer! I cant explain how impressed and satisfied Service I have received at Port City Nissan.

khegarty

20 de ago. de 2013

Lucas Allen was a phenomenal sales person.My mother bought a Nissan Rogue 7 days before me and I bought from Port City because of the raving review my mother gave me about Lucas.Lucas treated me with the utmost respect and was an extreme pleasure to deal with.He was spot on in providing what I wanted in a car and what pricepoint I wanted.I am also very very happy with Erik Haley as he also was a pleasure to work with.Lucas and Erik are the two best in Port City Nissan as far as I am concerned.

Rich1493

28 de jul. de 2013

Chris was the best car salesman I've ever met. He was friendly knowledgable and got me in the car I wanted and at the price I could afford. I couldn't be happier with my expirance at the dealership and I will always recommend them above any other dealership. My expirance with Eric was also as great in all EVERYONE I met that day was friendly and made me feel like I was their first customer! Anyone looking for a car they carry needs to go to this dealership!

amc061576

19 de jun. de 2013

My recent vehicle purchase was one of the best I have experienced so far. The sales person was pleasant to work with and willing to explore all of my options and questions before I finally made my choice. I plan to return to Port City Nissan when I am ready to purchase my next vehicle.

PennyF

17 de jun. de 2013

Friendly sales person, answered all my questions. .

Liz R

16 de may. de 2013

The sales team was incredible from the time I walked through the door. They found the car with all the options I was looking for. It was clear "Justin" was working for the customer. I had Eric Haley as my finance point of the sale. He went above and beyond to make sure that I obtained my dream car on my terms. Absolutely impressive all around.

jamison1981

13 de may. de 2013

This turned out to be the worst buying experience I have ever had. Everything was delayed from the time I finished my test drive. After negotiating the pricing of both a trade in as well as the price of the car I assumed what was agreed to was on the final paperwork. When reviewing the final paperwork signed that evening I realized, not only was the negotiation nothing like what it had taken four hours to agree to but they had charged me for "optional equipment" as well as title search, intended to be waived and finally more than the advertised price for the vehicle. When confronted Chris's response was: if you have a problem with the deal have your attorney contact me directly. There is no time to rescind a contact. My call was less than 24 hours later. Chris was pleasant enough but ultimately deceptive, unethical and frustrating. Adding insult to injury, I now need to follow up with Attorney General complaint under Consumer Protection Act.

Girl from Boston

11 de may. de 2013

Drove up on Monday night from Boston at 6PM looking to lease and had no idea what I wanted. The sales staff took the time to go through what they had to offer and the leasing for each option. I spent 3 hours there and could not thank them enough for their time and efforts. I drove off in a brand new Altima and could not be happier with my decision. I highly recommend Port City Nissan!

Redskins Fan

4 de may. de 2013

If you are buying a Nissan in the area, go to Port City Nissan and ask for Jonathan. they are awesome and they will beat any other Nissan dealership. They treat you with respect and value your time.

Jen

3 de may. de 2013

Jonathan and Chris were amazing from start to finish. Thanks for my new ride!

Gary

3 de may. de 2013

This is our third purchase at this dealer. Each and every experience has been excellent. The staff is friendly, helpful and respectful of your time. Port City has made the entire buying process simple and efficient. This is a definite customer service dealership!

Ssullivan

2 de may. de 2013

Dealers were very helpful. They allowed me to take time and think about the car. I would definitely recommend this spot to anyone. Very professional group of people here as we'll.

Sjqbec

1 de may. de 2013

From the phone call with Danielle to the in person working with Jonathan was excellent. The car is even more exceptional than I expected from a car in this class and cost.

Jennoid

30 de abr. de 2013

Jason worked with me to achieve the price point I was looking for. Overall a good experience.

Stan

30 de abr. de 2013

Overall great group to deal with.................Thanks!!!!

Mary

3 de abr. de 2013

Great experience with everyone at port city Nissan Jon BOwman did a great job explaining everything to me. Overall vert satisfied.

Danielle

27 de mar. de 2013

Casey took the time to get me the exact vehicle I wanted. They went out of their way to make sure I was happy. I would definitely recommend this dealership!

Keith Emery

26 de mar. de 2013

Lucas was a great salesman worked well with me and got me into the car I wanted. He answered all the questions I had and was very friendly.

Anonymous

23 de mar. de 2013

What a terrific experience! Very helpful in allowing you to choose multiple vehicles for viewing and test driving. We were also able to come together on our price points and left happy with the deal. Would definitely recommend Johnathan and the Port City Dealership to friends and family!

Stephanie Ames

23 de mar. de 2013

Mike was a very pleasant sales rep to work with. He listened to my needs and did his best to accommodate them. I would definitely recommend him.

Ganesh

20 de mar. de 2013

Good options available.. Knowledgeable staff.. Good deals if you are trading your old car ! Definitely recommended

Kevin

20 de mar. de 2013

Derek was knowledgable and friendly. Made the process easy.

Syed

18 de mar. de 2013

Had a great experience with Port City Nissan. Jonathan made sure that I got a good deal. Definitely recommend them to all new potential car buyers.

Justin Breton

18 de mar. de 2013

I had a great experience buying my first car from a dealer.

JudieandRon

27 de feb. de 2013

Jim Lowell, our salesperson, has an outgoing personality, is very professional, very knowing of the product(s) he sells and most importantly to us has honesty and integrity. We were very comfortable throughout process with Jim and the entire team at Port City Nissan. We would recommend Port City to anyone who is looking to purchase a new vehicle. After our positive experience we would not hesitate to return to Port City Nissan to purchase another vehicle.

JudieR26

27 de feb. de 2013

Jim Lowell, our salesperson, has a great outgoing personality, great knowledge of product(s) he is selling, honesty and integitity. These qualities are condusive to Jim being an integral part of the Port City Nissan family. Jim and the entire team at Port City made our purchase a very nice experience. We would not hesitate to return to this dealership in the future and would highly recommend them to anyone who is looking to purchase a new or used vehicle.

cheryl.currier.10

3 de dic. de 2012

I came to the dealership after being frustrated with its neighbor. Jim was beyond friendly and accommodating he took the time to listen to what I wanted and had car after car lined up for me to test drive. Even after telling him I was looking to buy a car with in the next 6m to a year he was able to get the price of the car down to something I was happy with. After I was done with my transaction my husband wanted to get a new car and went with anther Nissan dealership in the area because they had more stick shifts. He bought from them and regretted it. 2 weeks later he back to my dealership and was able to get into a lease with the same monthly payments and is much happier with the car and the experience.

dnatola1

2 de dic. de 2012

I had an incredible experience dealing with everyone over at Port City Nissan. I have sketchy credit at best and with a lot of help from Derek Mason and Eric Haley I walked out with a brand new car. They worked and tried so many different scenarios to help me get a reliable vehicle for my family and I very much appreciated the help and boy did I need it. I would recommend this dealer to all my friends and family looking for a new or used car and I intend to do my business here as well. Thanks for all the help guys.

clevinson4

29 de nov. de 2012

I have to say Ryan is, by far, the best car salesman I have worked with to date. He was professional, friendly, and smart. There was no "game playing", and we were able to work out a deal quickly and efficiently. Hard to find a salesman you believe to be honest and trustworthy, and Ryan fits the bill. Good sense of humor too, always a plus..Eric, too, was professional,direct and friendly. He made the financial piece of this deal as simple and painless as possible. A great help.So, thank you Port City!!

sburnett9241

18 de nov. de 2012

The only thing that matter to this dealership is to make sure I was happy with the deal the car and the delivering of the vehicle. Any issues were quickly and I mean quickly fixed without trying to sell me something I didn't want or need. There service department is outstanding and was the reason I went back to Portcity Nissan. Now I would add their sales department.

Carsil864

4 de nov. de 2012

My experience with Port City Nissan was amazing. I knew exactly the vehicle and color I wanted. He made me feel that what I wanted in a vehicle and price was important. He went to great lengths to get me the best deal! Although the final inspection of the vehicle was not 100% perfect, he made sure it was before we left the lot. I would definately do business in the future with Port City Nissan!

Rmorse1

30 de oct. de 2012

Great dealer, great experience, best prices, nice people and great rep. Would do business again. Nobody will come close to their price and they have tons to choose from. Knowledgeable staff and great finance folks who go the extra mile to put a deal together that works for the customer.

20Madison13

21 de oct. de 2012

What a GREAT experience I had at Port City Nissan! I have to say that I was not impressed by the website while doing my research but was driving by after trialing another vehicle and decided at the last minute what the heck. Am I SO GLAD I did! They were incredibly kind, honest, down to earth, patient and very fun to work with me. The experience was made easy, and enjoyable. They are clearly a tight "family" atmosphere and everyone there enjoys thier job/career and each other. It's a true team scenario. Everyone was very willing to help me in any way possible as well as each other! What a nice thing to see and experience in today's world. I would highly recommend this dealership to anyone seeking a new or used car. In addition, they actually "listened" to what my needs were and directed me to a "Rogue". I didn't even know what a Rogue was! I am SO happy with my service, Nissan team and my new Rogue! It totally "ROCKS!" AWESOME experience with these folks!! Give them a try, you won't regret it!

rroyrrogers

7 de oct. de 2012

After conducting research over the internet and visiting a number of Nissan dealers both inside and outside of Boston area, I was pleased to have discovered the helpful and knowledgeable sales team (Patrick Gannon and Sadie Giesemann) at Port City Nissan. They took the extra time and effort to understand my needs, explain my options, and answer all of my questions in a non-pressure environment. I also highly appreciated their straightforward, candid approach to the price negotiation, financing, and purchase process. There are many Nissan dealers that are much closer to where I live and work, but their willingness to go the 'extra mile' for both pricing and service convinced me that they valued me as a customer. Now that it's just over a month later since I purchased my Xterra, I am still very happy and satisfied with my decision to purchase from Port City. I would highly recommend them to anyone looking to purchase a new vehicle.- Nick

rafischer

23 de sep. de 2012

Having purchased 2 Nissans at another dealership I came to Port City first as a service customer with my 2010 Murano. I do alot of driving and it was time to trade the murano for something new. Patrick listened very closely to my needs and worked to find the right car at the right price. I am now a new 2012 Pathfinder owners. Everyone I worked with was focused on providing an outanding customer experience. Port City Nissan is a great place to do business. You are welcomed and treated as a guest in their home. I will continue to recommend PCN to everyone I know. Buying a car is a very intense process, they made it so easy. Thanks to everyone!

richiwish

10 de sep. de 2012

My husband Phil and I were greeted outside by Derek Mason who was extremely friendly and very knowledgeable about the 2 Nissans we were considering to buy. Derek had a very professional and no-pressure approach. He spent a great deal of time with us that day and answered all of our questions. We decided on a Nissan Rouge which I love and Derek patiently took us through the entire buying and trade -in process. Eric then cheerfully followed up with the finance end and was very friendly as was the entire staff we dealt with that day. I know from this car buying experience, that Port City Nissan was the right dealership to have dealt with! I will not hesitate at all to recommend them to my friends. Thank you again Derek for a pleasant experience.Debi

margaret.bourque.92

6 de sep. de 2012

Port city Nissan is outstanding!!!!!! This is my second Nissan Xterra i have purchased from Port City. I would highly recommend them to all my friends. They make buying a car a great experience!Derek knocked it out of the park........

cathysaturn

27 de ago. de 2012

Sales people are very freindly. I was a repeat customer and both experiences were good. Helps me with everything I needed. If I need a car I may go back.

shoefle

14 de ago. de 2012

Everyone at Port City Nissan is extremely friendly and helpful. They took so much time to show me many cars and answered all of my questions. I am extremely happy with the car I purchased, and loved my experience there,

PatrickMulhern

5 de ago. de 2012

Wow - what a great car dealership!! That's all we can say, after looking and shopping at most of the car dealerships in the Seacoast. Port City Nissan is fantastic.My wife and I were not easy shoppers, and we spent three weeks figuring out what we were looking for as a second car. We originally stopped in to Port City on a whim, just trying out one more type of car on our way home. However, when we stopped, we found what really and truly sets Port City Nissan apart from the other dealers: Jim Lowell.Jim is an outstanding sales man, and the more time we spent at other dealerships, the more we liked dealing with Jim. We had sleazy car dealers making shady offers, a few uninterested and unresponsive dealers, and not much guidance or help with actually finding the right car for us. That's what made Jim stand out. He (and everyone else at Port City) made buying a car a fun process, but even more importantly he was an immense help in the hunt for our car. He asked excellent questions, really got to know us and our tastes, and scoured his inventory to find some pretty excellent cars. We test drove Nissans, Hondas, Volvos, and one very nice Infinity, and in the end, Jim found us exactly the car we were looking for, at a great price.The entire staff at Port City were excellent in our whole experience with them as well. The dealership is a very welcoming place and there is a refreshing lack of pushiness. We found that even though Nissans weren't the cars for us, Port City Nissan was the right fit for us, and we will DEFINITELY being working with them again!

kelty

19 de jul. de 2012

I called all Nissan Dealers in NH, MA and one in VT. I and hubby had a specific vehicle in mind, Nissan Frontier SV. I talked to many sales consultants in all of these Dealerships, I'm a no nonsense gal. I did my research with my husband on the vehicle. Hubby had no privacy in work to make these calls and besides it took forever lol. When I called I made it clear we were ready to buy and demonstrated that, by our knowledge of the vehicle. I was asking nicely do you have it on the lot and what is your best price you can sell it to us for. I have bought cars this way with the help of the internet for about 15 years. This was the first year I got an attitude, lots of pressure, one guy wouldn't even talk to me OMG, another called me back 8 times of course he had to keep checking on things...We thought why all these games..THEN WE Found Jim Lowell at Port City Nissan. It was close to 2 hours round trip from our house but that was no big deal. As a woman I appreciated his respect of my knowledge and his helpfullness. There was no pressure from Jim Lowell. He gave us a great deal and Jim Lowell and Port City Nissan handled paperwork and car facts with great ease. A very plesant experience and would highly recommend. Good Luck

LoveourNissan

6 de jul. de 2012

Ryan really went the extra mile, showing us several cars. He was patient, and offered suggestions but wasn't pushy. He gets 100% credit that we bought our car. Eric knew his stuff, and was straightforward about pricing and financing. We live 45 minutes from this dealership, but it was worth it to travel. We had a remote starter installed a few weeks after we bought the car, and the remote starter worked fine, but the A/C wouldn't stay on. The service department was outstanding. My husband works in Boston and they had a technician close to his place of business go to where he works and fixed it there. Awesome!!!

Ashleymay

4 de jul. de 2012

My experience at Port City Nissan was excellent. Jim Lowell handled himself with a professional and personal level of expertise I was unable to find at other dealerships I had visited over the last couple of weeks. I really was doing the physical research on a Nissan Sentra and was pleasantly surprised Jim and Eric (the business director)could work with the boundaries that I set for myself as to what I was expecting to be able to afford, And yet I was still able to get the car that my heart wanted. You made my first car buying experience awesome. Thanks Jim and Port City Nissan.V/R Ashley Martin3.

lkimball28

11 de jun. de 2012

I would definitely recommend buying a car here. They were so friendly and welcoming. They work so well together as a team! The finance guys did an awesome job getting me a loan. It was really nice to be treated like a person and not just another sale.

ScottConnor

7 de may. de 2012

It was a great experience, the sales people were friendly and knowledgeable. When I arrived a dealership I was greeted by Derek Mason who was very friendly and helped explained the options and safety features of the Xterra I was looking at. It was a very low pressure atmosphere. I also talked to Casey McBrien about my trade-in who also seems very nice. When I arrived at the dealer to pick up my Xterra I was greeted by David Wing who right away asked my son would you like a balloon which I thought was very nice. I then meet with Eric Haley to go over the finance paperwork who went above and beyond letting my son use his iPad while we were going over the paperwork. After meeting with Eric I meet back with David who went over the Xterra with me again and introduced me Anthony at the parts department who helped me with some accessories. What a great Team!

vicki1

7 de may. de 2012

It was a great experience, the sales people were friendly and knowledgeble and I got a really fabulous price for the car I had my heart set on. Thank You Team!

MarkBoren1

29 de abr. de 2012

I liked this dealership because of the salesmen who helped us. Jeremy was a great guy. We stopped by on a Sunday afternoon to check out cars and told him we weren't even remotely interested in buying anything (which we were not and didn't at the time) but he enthusiastically entertained us, took us for a test drive and answered all our questions. This is the reason why a month later when I had to put my car to rest we went back and bought our next car from him. Jeremy exemplifies everything a car salesmen should be: friendly, no pressure, straight shooter and extremly knowledgable about the product he's selling. Jeremy went above and beyond to made sure we knew what we were buying and how to use all the features of the car we purchased. I would hope Jeremy is recognized for his outstanding service.

brainlessdog

19 de abr. de 2012

The car I was looking for was gone, so I was shown different cars until we found the one that worked for me. Everything went smoothly, and the few questions I had were answered quickly and they called me back when they said they would.

KellyAnnMertinooke

8 de abr. de 2012

Everyone was very friendly and willing to show us cars within our price range. No one made us feel like we were taking up to much of their time or asking to many questions. Most things were explained well and in pretty good detail. They just have to remember when people are buying a new car and never had a car with the gas opener in the car to tell them that. It took me a while to figure out how to open the gas compartment, because I always opened mine from the outside of the car and not inside the car. "laughing" It was a good experience and I hope to work with this car dealership more in the future.

donna040512

5 de abr. de 2012

I visited Port City Nissan today to look into buying/leasing a new vehicle. I had not bought a "NEW" car for almost 30 years (bought used) and was somewhat anxious because of all the new technology. Never in my wildest dreams did I think I would drive out a few hours later with a brand new Nissan Sentra. Ryan Faulkner was the first person I spoke with and would recommend him to anyone looking for a truly sincere and friendly sales person. He explained every aspect of the purchase/lease and answered all questions I asked. Brian Snow was the second person I had to sit with and he made me feel right at home and got me thru the "sign on the dotted line" process without a hitch. I truly left Port City Nissan feeling like a teenager again. I am now cruising around Portsmouth in a snappy new car and loving every minute of it. I will feel comfortable, once again, driving to see family and friends without the worry of a possible breakdown. Thank You Ryan and Brian for a terrific car buying experience.

Rosey8613

21 de mar. de 2012

I had a great time shopping for cars at Port City Suzuki. Kip was very patient and willing to take the time to show me any car that I was curious about. Test drives were casual and fun, and the buying process was very easy, there was no push to make decisions, and even price negotiations were painless. I would absolutely recommend Port City to friends when considering a new vehicle, and Kip's great service in particular.

karlsy

19 de mar. de 2012

I was very satisfied with my experience at Porty City Nissan. May sales person was Jeremy Brocato and he was professional,friendly and very pleasant to deal with.He made car shopping pain free. This is the second Nissan that I have leased and I would recommed Port City Nissan to friends and family and definitely tell them to ask for Jeremy.

Carole P

17 de mar. de 2012

I have been dealing with Port City Nissan for the past 13years.(2- Xterrra's and 3- Altima's) When you walk in the door it is like old home week.The sales team gives a 110%,I enjoy it so much that my kids have both purchased a car and truck through them. Over the years things have become much easier mainly the streamlining on the finance side. When this lease is up I will definately go back for my next adventure in car shopping.My new favorite sales guy is Dan(who made me feel Iike I have known him all of my life), my new finance guru Eric who makes the finance end so smooth, and last but not least Casey and Kevin whom we give so much grieF to. When service time rolls around it's back to the sales department to check in and say Hi.

waitken329

16 de mar. de 2012

My wife and I just purchased a Used Honda CRV through Port City Nissan. Everyone we encountered was very professional. Almost all of my interaction was with Jeremy Brocato. Jeremy had excellent customer service skills and worked really hard to address all of my concerns and questions. He made himself overly available by allowing me to text him with questions and by also making himself available on his days off. Although we were specifically shopping for a Honda, Jeremy did an excellent job adapting to our specific needs. After viewing the car and getting an appraisal on my trade-in value, Casey Goodson offered me a price on the car. I told Casey that I would have to talk to my wife about the offer. I contacted Jeremy a few days later and offered to buy the car for $412 less than Casey's initial offer. I then went to the dealership to test drive the Honda CRV for a few hours. When I returned, I told Jeremy that I would buy the car on the spot (check in hand with no financing) for $412 less than Casey's initial offer. After he talked with Casey, Jeremy told me that Casey would not accept my offer. I then told Jeremy that I appreciated all of his help and hard work, but that I would not be able to purchase the car. When I went out in the parking lot, Casey was standing by my car. He told me that he was sorry that we were $400 off. I then got in my car and left the dealership. At this point I was completely content with not buying this car. From a personal standpoint, I visited the dealership 3 times in the attempt to purchase the car. I was given one initial offer by Casey, yet he would not entertain accepting my offer for $412 less than his initial offer. The car that I was willing to purchase was traded in on January 30th. This Honda was sitting on a Nissan lot for 45 days. To me it was extremely surprising that a sales manager would let a sale walk over $412. About 45 minutes later, I returned to the dealership and purchased the car for Casey's initial offer. We purchased a Honda CRV because we really like the car. We purchased a Honda CRV from Port City Nissan because of Jeremy Brocato. Jeremy's exceptional customer service and dedication made up for Casey's shortcomings. If Jeremy was just an average salesman, I know I would not have purchased a car from Port City Nissan because of Casey Goodson. As a one-income family, we were willing to buy the car with cash for $412 less than Casey's initial offer. For us, paying the extra $412 requires a huge sacrifice, yet to a dealership it's nothing. Thank you to Jeremy for all your hard work, we will gladly recommend this dealership because of him. I would also like to give a special "Thank You" to Dave Wing. Although I did not work directly with him, he also had excellent customer service. Finally....if you read Casey's profile, I hope you now understand why he can go out and get ice cream 3 days a week.

carlinrd

4 de mar. de 2012

Great new car buying experience. Ryan Faulkner did an excellent job explaining the features of our new Nissan Frontier in a friendly professional manner. We believe we got a great truck at a fair price and will recommend Port City Nissan to others.

rjmitchellmurano

2 de mar. de 2012

A really friendly and welcoming sales crew. They all worked very hard to get my business. Openness and willingness to work out a very competitive price and trade deal; no pushiness, just good follow-up and responsiveness. The support staffs in finance, service and parts all make it a pleasant experience. Love my new Murano --- my second one! A fantastic, fun-to-drive, gorgeous and efficient vehicle! I'm like a little kid with a new toy! Thanks, PCN!

burnc83

19 de feb. de 2012

I went in to Port City on whim. At first the interaction went well and I left the dealership confident in my dealings. My first interaction seemed to be the only good interaction for the rest of the coming week until I took delivery of my vehicle. The deal required a lot of effort on my part, constant calls in. There was no follow-up on the part of the dealership. I felt like I had to nag them to get any information. Brian Snow pushed for me to go higher than I was comfortable on my payment. There were two good parts of my sale. Even though Brian pushed me to go higher on my payment, he eventually relented and understood that I would not go higher, and then he made the deal work on my terms. He was able to get me financed even though I have fairly poor credit and with little money down. Jeremy Brocato was extremely easy to work with a s a sales agent. He was laidback, patient, and answered all of my questions. He even arranged for me to take the car to an independent mechanic for a pre-purchase inspection.The independent mechanic recommended that the front rotors be replaced or resurfaced. The dealer declined to do either prior to my purchasing the vehicle. The mechanic recommended that the restinator on the exhaust be repaired or replaced, and again the dealer declined to do either prior to purchase. The mechanic found a dead bird in the bottom part of the grill of my vehicle, and the dealer did have that removed prior to purchase. Delivery went smoothly, for the most part. I signed some paperwork out in the showroom, where there is absolutely no privacy between the desks for customers. But otherwise, I was in and out of the dealership on delivery day within a couple of hours. I purchased a Nissan Certified Pre-owned vehicle, and the dealership tried to suggest that other Nissan dealers might not be able to service my vehicle for warranty repairs. A few days after my purchase, I went to a Nissan dealership nearer to where I live, and they said they would definitely be able to service my Nissan in the future.Overall, I would NOT recommend this dealership to any of my family and friends. This was one of the most difficult deals I have ever been through. I felt like they tried to be deceptive. I felt pressured and stressed throughout the week, and could not feel excited about my purchase until I was driving the car off the lot after the deal was done.

dlubbers

19 de feb. de 2012

What a wonderful car buying experience! Everyone was so helpful and friendly. I especially enjoyed working with Dan Sharp,WHAT A HOOT! We shared a lot of laughs but when it came down to the actual buying of the car I don't think anyone's ever worked so hard on my behalf. I presented many challenges to Dan and really wasn't sure I would be able to purchase the car I fell in love with, but he made it happen! I am very pleased with my new Altima and look forward to seeing my new BFF and the rest of the crew on my scheduled maintenance visits. I recommend this dealership highly.Thankyou Dan.Diana

Murphy10

18 de feb. de 2012

The dealership personnel were courteous, and very professional. They were knowledgeable about the product and negotiated in a reasonable and business-like manner. They made every effort to get us to a place where we were comfortable.

jumpingjack

17 de feb. de 2012

I found them to be friendly, they weren't high pressure and they were prompt. I bought a second vehicle there several months after the first, went with Nissan and them over Toyota, since their customer service was so much better.

AltimaGirl2012

1 de feb. de 2012

I am beyond satisfied with my new lease! This is my second time leasing with Port City and I only have great things to say about them! Kevin is the most laid back sales manager I have ever dealt with. He's helpful, doesn't dodge questions and I never felt pressured.I am a very picky indecisive buyer but David & Kevin accommodated all my requests and got me a great deal on my 2012 2.5S Altima! I will always go to Port City for my new cars, see you in 39 months guys and thank you for another awesome leasing experience :-)

TrixieWonderCat

30 de ene. de 2012

Derek was very knowledgeable and eager to demonstrate the car, he listened well to my needs. Kevin negotiated with me for the car price and reached out to provide extra incentives. Eric worked out the final paperwork with my needs in mind. They need to work on how they assist customers who come with outside financing... the last minute paperwork was a little confusing but they worked it out and I was able to leave with the car. Recommended!

mywyley

8 de ene. de 2012

My husband and I have been out and about looking for our third Altima. I knew what I wanted and what I wanted to pay. Countless times we have walked away from dealerships knowing we would never return. So I took a chance and on my way home to MASS. I stopped by this dealership. I was greeting by a nice yound man who was dress professionally. I told him what I was looking for and off he went to find it. He found this 2005 silver Altima right around our price point. He took me for a test drive and I loved it! So off to the ugly negotiating. However it was not! James made it light and really went to bat for me. I placed a depostit down to make sure it was mine while I went to get my husband up there. We went up Friday late afternoon and I could tell he liked it. So we bought it!!! Then into finance with Eric who was so awesome!! Finance can be stressful but he made it light and fun and got a rate for us and helped me with my not so good credit get on the title.I wish everyone could have the same experience that we did and maybe car buying would not have such a bad reputation.Thank you James, Eric and Port Nissan for doing it right and treating your customer..us...with importance and true respect.We will so be back for our fourth Altima in a few years and will spread the word here in MASS.!!!

JNM

28 de nov. de 2011

Car buying is generally my worst experience, I most always feel that I have been "taken". I will say that this experience was refreshingly different. Both Dan and Kevin were a pleasure to deal with and made the experience not only painless, but fast (my number one complaint is the time it takes to get these transactions done - but not this time!). Both Dan and Kevin listened to our needs and responded accordingly. AND, the lease deal on the trruck was amazing! It is the third purchase for me at this dealership and two of those were this year.Thanks for the great customer service. I also appreciate the attention I get from the guys on the service team. They have been terrific.

nhladybug

27 de nov. de 2011

No sales pressure or odd gimmicks.. just honest and friendly sales from knowledgeable people. Would HIGHLY recommend this dealership! Justin Dostie is an asset to the company!

RavenHair

14 de sep. de 2011

Prior to going to Port City, I visited a dealership in the greater Boston area. They were hard sell but had no interest in seriously dealing on price. I was looking for a specific Rogue and no one in the Boston area had one in stock. I found it at Port City and called to confirm they had the car on the lot. Kevin answered the phone and was very personable and implied that they were dealing and selling volume. We were greeted by Kevin and he suggested we go for a test drive with Dan. Loved the Rogue and negotiated the deal. The negotiation with Dan and then Kevin was much more relaxed than any prior experience I have had purchasing a car. I picked up the Rogue the following evening and financed through Nissan at 0%. I'm enjoying my Rogue and would highly recommend purchasing from Port City Nissan!

Wpaterson

7 de sep. de 2011

Great friendly staff. Every question that I asked was answered in a way that i could understand. I love that when my car was delivered the time was taken to explain everything.

Joel4376

7 de sep. de 2011

Dan Sharpe is an excellent salesman. It was incredibly refreshing to deal with a regular person rather than a stereotypical salesman. Dan was very responsive to all of my needs as a customer. I have never felt so comfortable buying a car in my life. The lease deals at Port City Nissan are second to none. Dan is very personable and I felt like I had known him for years upon meeting him. He made the car buying process very enjoyable. I appreciate Dan's honesty and integrity throughout the process. The camaraderie of the staff at Port City was amazing. They all worked so well together to better serve the customer. Dan, Kevin and Brian all act as if they are family. I can't say enough good things about these guys. I look forward to my next car purchase with them. I will recommend Port City Nissan and Dan Sharpe to everyone I know who is in the market for a new car.Thanks guys! See you soon.-Joel Stratham, NH

WES556

5 de sep. de 2011

Most of the time car buying is painful,not at Port City Nissan.Kevin and Eric get it done at the same time you feel your not gonna get screwed.My wife wanted a new truck and it was time to trade for the most value.Can,t say enough about these guys.Folks if you want to buy and not just kick-in tires ,Kevin Sales Manager and Eric Business Manager will get you on the way with a great deal.Wife loves her new Frontier and life is good.It was a great way to spend Labor Day at Port City Nissan. CAR ENTHUSIAST WES HILL

amlax

4 de sep. de 2011

A great experience. I went in looking to do a trade and before I knew it, my car new Xterra was prepped and ready to go. A very fast turn around and a great overall deal.

Sentra #6

1 de sep. de 2011

I have been getting my cars serviced at Port City for over ten years now, and have bought my last five cars from them. I've always liked the basics... no power anything. But Phil Walter made sure that when I came in for an appointment, he paired me with a salesman that was able to thoroughly explain ever detail of the new "techy" features that are fast becoming standard on all cars. I always feel like part of the family, and the management team always goes out of their way to make me feel welcome and important.

khamer

27 de ago. de 2011

Good service; great to work with Ian, felt very comfortable. Got to drive tons of cars and came away very confident with the '09 Nissan Cube (with ~33000 miles) I ended up buying.The only hitch we almost ran into was that they changed the sale price online in between the first and second time I came in, and they missed the price change, but once it was pointed out they changed immediately.

thepoores

23 de ago. de 2011

We had a pleasure working with all of the staff at Port City Nissan! They were friendly, knowledgeable, and eager to help us find our new car. We are ecstatic about our brand new Nissan XTERRA Pro-4x! If you're in the market for a new car, visit this dealer for sure! They're awesome!

marcmerry

2 de jul. de 2011

I had a first class experience purchasing my brand new 2011 Nissan 370Z Sport Coupe at Port City Nissan in Portsmouth New Hampshire. From start to finish it was absolutely the best experience I have ever had purchasing a new vehicle. I had an absolute blast with the all star team at Port City from Casey, to my sales rep Dave Wing, who is an 370Z fanatic, to Brian Snow and Eric who handled my financing. I have returned to the dealership several times since purchasing my vehicle just over a week ago and the five star treatment I received when purchasing my car has carried over to post purchase. Dave Wing is the most knowledgeable sales rep I have ever dealt with and knows the 370Z cold. If you are looking for a great product at a great price, with the very best service and staff in the industry, look no further than Port City Nissan where you will feel like one of the family.

Bobkelley01

1 de jul. de 2011

The purchase of my 2011 Frontier was the best car buying experience that I have had to date. My Salesman Dan Sharp was a pleasure to deal with and he worked my deal very hard for me. I was surprised by the discount and trade offer as I had already visited other Nissan dealers who werent nearly as aggressive with either pricing or trade offer. Brian Snow was the manager that worked the deal with Dan and I, Brian followed Dans deal through with a great interest rate and made the balance of the transaction painless. While at the dealership I interacted with several other staff members who also made me feel like by purchasing there I was becoming part of the family. Other senior management took the time to introduce themselves to me and engage me in conversation, at no time did anyone try the high pressure tactics that are so often a part of the typical car buying experience. This is my first Nissan and my first time doing business with Port City Nissan but if my Nissan performs as well as the staff at Port City than they will have my business for years. Sincerely, BK Nottingham, NH

forgetthesong

30 de jun. de 2011

Matt was great in not only helping me out with picking a car, but also helping me make decisions from there. I wasn't sure whether I wanted leather or cloth, and he encouraged me to really think about it instead of being a typical pushy salesman. He could have tried to sell me on the leather to get that extra grand, but he was honest with me and told me how much all of his customers like the cloth. I really appreciated his honesty, and it's what got him a sale in the end. He's a great guy, and very knowledgeable about Nissan. Definitely recommend buying from him!

martygtm

30 de jun. de 2011

I had a great experience with my salesman Ian, Internet Manager, Phil, and Sales Manager Kevin. I will continue to purchase all my cars from this dealership. Ian and Phil were both very Professional and helpful, and Kevin is the best and most approachable Sales Manager I have worked with.

Scjc2011

15 de jun. de 2011

The whole experience my boyfriend and I got from this dealership was excellent. Everyone was extremely friendly and made sure we left with a smile on our faces. I would recommend this dealership / or Justin in particular if they were looking for a car. We very much enjoyed out time at port city!

deb10662

14 de jun. de 2011

The whole staff was very nice and Friendly by far the best Dealer ship that i have dealed with. I was very impressed with the knowledge that Ian palmer Had.

diane kennedy

23 de may. de 2011

I had outstanding service from the moment I entered the parking lot of the dealer, everything I was explained to me about the car that I was interested in. It was done in a professional but pleasant manner. I was given a very good price on the car. The finances were explained to me in a way that I totally understood the terms of the contract again done in a professional but pleasant manner. I would recommend Port City Nissan to anyone intertested in buying a car new or used.

carwatcher88

30 de abr. de 2011

Port City nissan is a great car shopping experience, even for those that do not end up purchasing a vehicle here. I came in with many questions for two different vehicles, and was given the time and car as if I were buying one. Ben Townes was fantastic, friendly, and very informative about their products. He even lined up both cars so that I could compare them against one another right there, to help make my research easier. I also dealt with Ian Palmer, another great salesman that answered all my questions via email in a timely manner. He even made sure that when he wasn't there that my services were both going to be taken care of, and that I was given the appropriate attention and care when he came back. Overall a great experience, never felt pressured or pushed into a decision that I did not want. Thanks again guys!

jjross123

28 de abr. de 2011

Excellent dealership. Very friendly and honest staff. I made my initial inquiry via the Internet and received a rapid, detailed response which was followed by a professional,courteous showroom experience. I dealt with the Internet Manager, a Sales person and the Business Manager and all were fabulous. I never felt like I was being sold to.

captjoanne

27 de abr. de 2011

Customer service was great Steve was patient and let me test drive several vehicles until I found the one...overall great experience...one small situation which was I wish I had asked for a copy of the initial offer which had trade in figure, things changed slightly from night of signing original offer to signing of lease.

crdawson

17 de abr. de 2011

Kevin called me on Friday asking me to bring in my 2008 Altima coupe (leased) for a chance to trade out early. Saturday AM I was welcomed by Sales Manager Kevin's booming voice and a warm welcome by the staff. Got to work right away with salesman Ben. VERY knowlegeable. Every one took the time to work deals on several autos. I was looking to be "WOW"ed and I was. Great price and a nice upgrade to an Altima sedan. Great customer service (never ending pot of coffee!. Lots of fun and laughter, a great experience. Did I mention this is my 9th Altima purchase from this dealership?

gmangreg

9 de abr. de 2011

I was very pleased with my first new automobile purchase. I had been in contact with countless dealers looking for the best deal. One dealer did the bait and switch thing and had me believing that I had to buy a used car(which ended up being more money than the new car I went in for when I checked their website later) because I had bad credit. They never even showed me the car I went in for. Another dealer had a higher price of a little more than $1000 on the car I wanted. Port City was different. They were upfront and honest about the price, discounts, payments and the salesman was very knowledgeable about the car I was buying. I got the car I wanted for the lowest price I could find. Port City made it pretty painless!

cpm6234

6 de abr. de 2011

I went to Port City after having a bad experience at a previous dealer. We finally decided to purchase a Sentra and I really thought the hard part of car shopping was behind me, but alas--no. When I entered the dealership I was greeted and explained my plight and was immediately introduced to Matt and I was told that they would make this experience as easy as possible. Misson accomplished! I really don't think I've ever had a salesperson that was so professional and aquired such finess. My mind set has always been that the worst evil in this world is car dealerships-- Times they are a changin'!!! I am very greatful to all the people at Port City Nissan for the great experience I had and would recommend this dealer to anyone. I feel I received a good deal and a great new car!! Go Matt!!! Carol

shelleyvetter

31 de mar. de 2011

The staff was very friendly, and made an effort to try to find the car that met my needs. I dealt with several members throughout the week and all of them were helpful and friendly. I was able to test drive several cars before I decided on the car I wanted.

ValerieK

28 de mar. de 2011

This is my second Nissan Sentra lease with Port City Nissan. I was proud of myself for doing all of my homework, knew what a reasonable selling price would be, knew what my residual value was and knew exactly what I was looking for right down to the color and options. I went into the dealership armed to get what I wanted at the price I wanted. Before I could begin to negotiate, everything came in at exactly what I had calculated, with the exact vehicle and options I wanted. No hassles, honest service, genuine sales people - honestly, I don't think it gets better than that! I will be a long time customer with Port City Nissan. I love the Nissan line and leasing works well for me. I highly recommend this dealership.

ckirsch

28 de mar. de 2011

I had an excellent experience with Port City Nissan & Suzuki, especially with the salesperson who helped me, Ben Townes. Ben was extremely professional, responsive, helpful and friendly. He took as much time as was needed to completely answer all my questions, and to research information to assist me with my decision. He never rushed or pressured me, but only offered the best information he could. Even though I was shopping for an older vehicle, I was treated as if I were buying a new Lamborghini! In the end, I decided to delay the purchase of a vehicle, but the excellent service from Ben and this dealership made me almost buy anyway! I would recommend Port City based on my completely positive experience there.

lalalala11

24 de mar. de 2011

The reason we liked Port City Nissan was our experience with Ian Palmer. His customer service skills were fantastic, he wasn't pushy and was very knowledgeable and personable. Kevin, on the other hand, was a hot mess. He was condescending and rude, especially for someone that wanted our business. He told us what we wanted to hear to suck us in, but when we actually had a deal going on, it was a different story. The finance department was no better. We were told we were all set and qualified with a monthly payment amount and final appointment to finish up paperwork, but turns out, days later, they were still trying to "run numbers". We are disappointed that Port City Nissan was not what we thought it would be! Sorry, Ian, we would have loved to give you business but your dealership is run by a bunch of monkeys!

BLauze0309

18 de mar. de 2011

My overall experience was an ok one! I drove over 300 miles to pick up this specific car. My sales rep Ben really played a wonderful middle man and solved several problems that arose in a 6 hour period while I was there. If it was not for his assistance the deal most likely would of fell through. Kevin was the rep I dealt with on the phone although his friendliness was why I rated an ok rather than a great it all ended up working out in the end. I am still waiting for a refund check from the dealership that I have not yet received. I will follow up soon with that. As for the car its is amazing. Exactly the make, model and color I was looking for. Again thanks for good experience!

Erin Ryder

16 de mar. de 2011

My daughter bought a used 2008 Volkswagon Jetta ($14,000) here with bad tires.One week later, going back for repairs a tire blew 3 miles on the highway from Dealership. She called the dealership and they said "sorry we don't have roadside service",so she changed the tire herself with no owners manual in glove box, it takes a special tool she wasn't aware of,then drove to dealership only to have them send her home 60 miles on a donut tire with her 2 year old son in the vehicle. We have called to resolve this with the manager and sales person only to tell us they couldn't help us. We would not recommend anyone to do business here, ever.

mattgallucci

15 de mar. de 2011

We recently leased our third Nissan Altima through Port City. Our sales person was Ben was extremely knowledeable about all aspects of the process and never made us feel pressured. Our negotiations went smoothly and quickly as there was an obvious sense that both Kevin and Ben were trying to get us the deal we wanted. I would definitely lease or purchase another vehicle though them and would not hesitate to refer business their way!

pal108

10 de mar. de 2011

He is just out to make it good for himself.Very condescending,rude and evasive. Horrible to work with and we would not recommend this dealership to anyone. We had our purchase towed back to them within 2 days and only offered us trade-in value with a sneering smirk. His not my problem attitude was very surprising and sad.

oregonforester

9 de mar. de 2011

did not end up buying a car bad credit... But they were awsome. Very friendly and 2 out of the three people that helped us were absolutely no pressure. Thanks guys for being human about the car buying experience. I would suggest anyone with the right credit to go to them they will treat you nice and help you find the perfect car.

LBELCHER

9 de mar. de 2011

This is the third Nissan I have leased with Port City Nissan. Everyone there has been great to work with over the years. On my most recent lease, Phil and Matt were so easy to work with and answered any questions that I had. The also took the time to show me all of the new features and how they worked!

daw313

26 de feb. de 2011

Ian was a very knowledgable salesman & easy to work with. He answered all my questions and explained everything about the car I needed to know. Casey worked with me to make sure I got the best deal I could get, and was very friendly & fun to work with. There was a question as to whether my insurance would be covered so instead of letting me take the chance, Casey gave me a car to go home with that night which was a Sunday. The following day I went back, and Ian went to my insurance agent, and the registry, doing all the work for me, and making it much easier. I left there knowing I had made a great purchase, and worked with a great sales team.

mlbc

7 de feb. de 2011

Port City worked with us extensively via email to locate the car I wanted at the desired price point. Their Internet price was competitive and included the first year of service, a definite differentiator from their competitors. Unfortunately I changed my mind about the color I wanted and they did not have what I wanted on the lot. I appreciated their attentiveness, time and honesty in discussing the prices I had been quoted by other dealers.

thebear1234

7 de feb. de 2011

i have given these reatings because when i went to the nissan place not only were the people friendly but it was a homie feeling i got being there. they made me feel like i wasnt just another customer but some one who was in there family. i was treated with respect and curtisy and would go back to this place the next time i buy a car.!!

pcroteau

27 de ene. de 2011

i was in a car accident with my 2010 nissan and my car was totaled....needless to say i was extremely nervous and upset. Because of my previous experience with port city nissan and my salesman matt Luedtke, i knew that matt is the person i needed to contact in order to get through this next process. I cannot say enough about Matt. He is extremely knowledgeable and professional. The moment i walked into that dealership and saw matt, i immediately calmed down as i knew he would take the best care of me....and he did.....port city is very lucky to have such a great guy.... i walked out of the dealership with a new car and because of matt....a lower rate on my insurance.....(he even took care of that for me)... Thank you port city nissan and especially matt for helping me through this nightmare... i would never buy a car anywhere else..:):)

mynewaltima

24 de ene. de 2011

I was a little concern about making a new car purchase on my own but Ian did an outstanding job working with me on the purchase of my Altima from the first greeting and helping me make a selection based on what I could afford to showing me all the details of my new car before I left the dealership. Kevin, his manager, took the stress out of the getting the payments that I could afford. I would definitely recommend Port City Nissan to any one. I love my new Altima.

ko

20 de ene. de 2011

We highly recommend Port City Nissan. We purchased a used Nissan Cube and we were very impressed with the friendly, knowledgeable staff, everyone we dealt with, but Kip Leonard in particular. We give Kip and the dealership the highest rating in every aspect. We have owned/leased Nissans before thru Port City and were very happy with these vehicles and the dealership. We love our new car and we got a great deal!

Bondbs

13 de ene. de 2011

To Whom It May Concern;I have been part of this Portsmouth New Hampshire Nissan family since 1994 and I honestly could go somewhere else for Nissan products or even a different manufacturer's products for that matter. But, because of the consistancy of truly caring about their clients needs and expectations I keep coming back. All above pertains to all departments involved with this location. The owners, management and team members all very much appreciate everyone who comes through the door. They will do all they can to not only make them feel at "home", but as part of their family as well.Anyone who reads this review is more than welcome to reach out to me directly if they have any questions or comments. I will be more than happy to talk to you. I can be reached at 603.498.8057 or bondbsataol.comThank you,Bruce D. BondPortsmouth, NH

stevenelwell

10 de ene. de 2011

Julia was the BEST salesperson I have ever dealt with. I would highly recommend her to anyone I know that is going to purchase a vehicle. phil Walter was also awesome. There was NO B.S... I would recommend Port City Nissan to every one. Thank you Julia for a wonderful experiance.Steve from Merrimac, Ma

jcostanzo

21 de dic. de 2010

Phil Walter did a great job giving me information through emails and making me feel that I could come into the dealership without any pressure. Julia Hilton greeted me when I arrived, answered all my questions and also did not pressure me. Ian and Jeff were both very knowledgeable and efficient. I am very pleased with the sales staff and my new car.

kendot

1 de dic. de 2010

Everyone at the dealership was friendly & professional.... Very helpful & respectful. Both my husband & I feel that the service received was above par for many dealerships. Have left unhappy from many - stayed at Port City & will return!The financing was also easily done.

twpmaine

21 de nov. de 2010

Everyone was friendly, personable and customer service driven. They go the extra mile. This is the second vehicle purchased from Port City. I do not enjoy all the back and forth process with negotiating. I find it very stressful. They do make it a little easier at Port City because of the great mix of personalities there. Thank you!

kateandmatt

18 de nov. de 2010

We worked with Matt originally to test drive a Juke and made a second appt. to meet with him to crunch some numbers. Matt was out sick for our second appt. and we got stuck dealing with Patrick. Matt is wonderful, an all over great guy.Patrick needs alot of work. He was not willing to budge at all with the price and was very short with trying to keep us interested in a sale. We know if Matt was there this would'nt have been the case. We highly recommend Matt as your sales guy!

skippy9755

1 de nov. de 2010

They need to update their web site!!!With comments like; Treat every single person the way you expect to be treated, like a valued guest in your home.And "We pride ourselves on providing a hassle-free, no pressure environment with a welcoming showroom and service facilities. Whether you purchase a new or pre-owned vehicle, Nissan, Suzuki, Chevrolet or any other brand from us; our Service and Parts Teams will treat you like family."I was treated to a high pressure don't let them leave 'till they buy a car experience. The 90 minute terror show ended with the Sales Manage yelling at me in the parking lot!! BRILLIANT!!Rick, it is clear that I am not the type of customer your dealership is interested in selling to!!Off to by my daughter a Nissan Altima at another dealership that treats customers with respect!!!

lemarshall

30 de jun. de 2010

My husband and I purchased a Versa from Port City on Feb 26th. Never have we been treated so poorly during a sale and in subsequent events. We called at 3:00 to confirm our 3:45 appt, were assured that everything was all set, and we arrived at 3:40. When we first arrived, we were told that they had not had time to check the car or to put any gas into it. We waited while they completed these tasks promptly. However, we were told that Brian was busy and we needed to sign papers with him. In fact, we waited until 5:55 (over 2 hours). After the first hour, we asked a manager at the desk if the wait would be much longer (our children were with us). He just shrugged, turned his back to us and said he didn't know. At 5:55 a sales manager from Suzuki arrived. He appeared shocked when we told that our appointment was over 2 hours ago. As we began to explain our frustration to him, we were quickly ushered away from him into Brian's office. Matt, the saleman, was apologetic and promised us a free tank of gas. We never received it. We were so upset over our experience that we followed up with an email to Jennifer Fecteau. She never replied. We then printed our letter and mailed it directly to her. Still no response. All we expected was an apology and an explanation for our terrible experience. Port City has just turned their backs to us again. We've shared our story with many friends, all who have said that Port City has a terrible reputation and wished we had talked with them before going there. We do NOT recommend this dealership.

lchakarian

28 de jun. de 2010

Great service, friendliness, all of my questions were answered. I called about a vehicle on the website, and spoke to Phil. He quoted me a price over the phone. I visited the dealership the next day, and drove home the vehicle I wanted. The paperwork was quick, the staff was great!

dcowie

24 de jun. de 2010

Very attentive, friendly, no hassle. Followed up on our questions.The price was within our expectations as did the chosen car.This was a very pleasurable purchase experience.I would do business with this dealer and especially the sales person in the future.

richard p

8 de jun. de 2010

had service plan for rerformance plus ,included free service, dealer did not do service and also tried to charge 200. dollars extra. will never go back ,i tried to contact mgr or owner the parts person called me back and tole me abunch of excusesi will never go back to this service dept or dealer

leejeffers

28 de may. de 2010

Like many folks, I dread having to interact with aggressive sales people when ready to purchase a new vehicle. It's a necessary evil similar to going to the dentist for a root canal. However, to my great surprise, my recent buying experience with Port City Nissan was the BEST! I called the dealership and spoke with Phil Walter after locating my dream vehicle on their web site. Phil was awesome from the get go as he had the car ready for my test drive. On the phone he offered to call me back in case the hard to locate car model got snapped up before I traveled the distance from my home in Londonderry thus saving me from an unnecessary trip to the seacoast. Upon my arrival, sales professional Stephen Marchese showed me the car and explained in detail all of its many features before we went for a test spin. I was now sold on the car without ever being pressured for the sale. The dealership offered me a fair trade for my Xterra and arrranged VERY favorable financing of my new Altima sport coupe with a local credit union. In fact, I received a call from the dealership yesterday informing me that they had negotiated an even better financing deal AFTER the sale that would save me money on my monthly payments! What dealership would do that AFTER they have captured the sale? NOBODY. This exemplary level of customer service was truly amazing. Although I know the dealership made a handsome profit on both my trade and new car purchase, I did not feel that I was robbed blind by the deal. They gave me what I wanted in terms of the product and financing I would HIGHLY recommend this dealership. I am a diehard Nissan fan and I would definitely buy another vehicle with Port City Nissan.

kjcallahan

29 de abr. de 2010

Phil worked diligently to help me get the vehicle that was most appropriate for all of my needs. He communicated well and his service was spectacular. I will recommend him any one that will listen. All of the staff at PCN are helpful, cheerful, and experienced. I was also very pleased with the service department. I had to leave my new car there one day to have the protective coating put on the interior/exterior and received a quick complimentary ride to work and a call at noon that my car was already done! VERY IMPRESSIVE ALL AROUND!!!

wheelekl

26 de mar. de 2010

Phil Walter and this dealership was awesome. All of the sales staff were very helpful and knowledgeable. I very much enjoyed the entire experience from start to finish. Even the test drive was enjoyable. I also appreciated the explanation of features and the follow up calls after the sale.

Chris White

18 de mar. de 2010

I spoke with Brain Snow. he reassured me all would be taken care of. thanks to Brian! Brian was available when I called and took the time to listen to my concerns. I believe working with Brian will change my opinion of Port City Nissan. again thank you.

JessD0820

17 de mar. de 2010

It has been years since I have needed or wanted to look for a new car. Mine was reaching 10 years old, and I needed something more reliable where I could save some money as well. I requested a quote on a vehicle online, and was contacted immediately by Phil Walters. I explained my situation and he was very interested in helping me with it. I ended up at the dealership that night and spoke with him and explained what I was looking for. I had a few options, and we had to go back and forth via email and by phone to find what would work best for me. He was honest with me and directed me in the right direction. He was very personable, which helped me to feel comfortable in my journey of purchasing a new vehicle. He had constant contact with me and did everything he could to make sure I was going to be happy. I ended up with a new car and left with a great experience.

gemgee23

16 de mar. de 2010

Phil was very knowledgeable. He was open and honest and actually cared about what it was that I wanted in a car. Phil made it an enjoyable experience with his humor and down to earth, honest attitude. I would definitely recommend this dealership to friends and family. Thanks Phil!

mcpherson0627

16 de mar. de 2010

Phil was a very easy salesman to work with. No pressure, and he did everything possible to accomodate our needs. He invited us to come back a few days later (we didn't have much time on the day we bought the car) so that he could answer any of our questions. We can't express enough how much we enjoyed and appreciated a professional environment without pressure or gimmicks.

kporch913

25 de feb. de 2010

My husband and I were interested in a car we saw listed on the Port City Nissan webpage. We spoke with the dealership via telephone to get as much information as we could prior to visiting the dealership, as we were on a strict time schedule. When we were able to go to the dealership to see the vehicle in person, we found that it was in great condition, as described. The sales team was extremely helpful and accommodating (they even helped to entertain our three year old who had to come along!) They secured us the best financing possible and insured that we purchased the most appropriate warranty for our needs. We drove away from the dealership in our new (used) vehicle within two hours of arriving, and were completely satisfied with our experience. We found a small issue with the sunroof in the week after our purchase, which was covered and immediately repaired under our 30-day warranty. Overall we had a very positive experience, and would absolutely recommend this dealership to others without hesitation (which we have!)

Shane401

24 de feb. de 2010

I was pleased with the service I received. Jason was knowledgeable and friendly and I did not feel overly pressured. The experience was quick which I am all about, I hate taking a long time. Overall I would recommend Port City and Jason in particular. it is a relief to know it is still possible to go to buy a new car and not feel like you got robbed in the process.

danjanebar

26 de ene. de 2010

Having purchased my Nissan vehicles from this dealer since 1982 and always been happy with the product and salespeople over the years I would recommend them for both new and used. Wes Miller has sold me my last two vechicles (Maxima and Muranno) and could not be happier with his attention to detail and to ensure I am happy with the product. Would highly recommend Port City Nissan for your new or used car.

acunha

25 de ene. de 2010

Matt Luedtke is a great sales rep! He is very knowledgable and friendly! I have been recommending this dealership & Matt to my family and friends. I live in Raymond, NH and I prefer to go to Portsmouth for car services for my Altima versus Stratham which is much closer to my home because the quality of service, care and promptness is great! Thank You,Alberta

chiromwn

11 de ene. de 2010

This is my 5th lease from this dealership. I have always been treated great by everyone. My most recent experience was quite pain free. Chris and Casey were very helpful in locating the car I wanted with the options I wanted on it. They kept me informed all along the way until the car arrived. I picked it up on Saturday 1/9/2010 and I must say I have stayed longer in a food store check out line. Everything was all ready for me and it couldn't have been smoother. Christine had all my paperwork ready for me explaining each piece as it was handed to me for my signature. She told me not to hesitate to call with any questions or concerns and included her business card for me. Chris went over the car with me and explained in detail the inside buttons and gadgets. He has already called to make sure everything is okay. I would send anyone to this dealership as I am confident they will be treated with the same respect shown me.

champ81

10 de ene. de 2010

Phil was a great sales person. Very honest, kept in touch with me before I was able to come down to the dealership and answered all my questions via email. He also contacted me the day before to make sure I was coming down. Was not pushy at all and was very knowledgeable. Ended up getting the Altima that we really wanted.Contacted me after my purchase to make sure everything was going well with the car.All the staff we very friendly....

Andre Wassouf

6 de ene. de 2010

When I was shopping for a new car, the gas prices were through the roof ( at $ 4.00 a gallon for regular ). I wanted to buy a car that was good on gas and was spacious. I did not want to buy a Honda Civic and feel like I'm gonna die if I got into an accident being inside that small thing. I looked into Toyota, Honda, and other cars and I loved the Nissan Altima. I liked how roomy it was, the new body style look, the keyless option, the auto/trip-tronic (gear shifter option) which gives it more of a kick, and just loved the car overall.Matt was a great salesman. He was very friendly, honest, and just made me feel very comfortable with the whole experience. He was so nice, that he was joking around with my four-year old daughter who loved him so much that we went back and visited him a few times after I bought the car. I had no doubt that he was not taking me to the cleaners and was working to get me the best deal possible.I had the pleasure of working with GM Kevin, who also made me feel very comfortable with the whole experience of buying my new car. He had all the same qualities that Matt did, which made me recommend my friends to buy their new/used cars from them. I actually drove one of my friends myself about a month later and she bought a car through Matt and Kevin that day.Great job guys, keep up the good work and I will for sure buy my next car from your dealership. Happy new year1-5-2010 Andre Wassouf

Granite99

2 de ene. de 2010

The dealership overall was very good. They came into the price range and still were able to get me the options that I was looking for. Jeff was very helpful and up front about and through the whole process.I felt as if I was getting true information and a positive experience. They were very aggressive in the pricing and actually surprised me with what they were able to get done.

kreardon3

2 de ene. de 2010

I went to Port City Nissan just on a whim. I wanted to see how the Nissan Altima drove, and I had just left Seacoast Volkswagon where I fell in love with their Wolfsburg edition. Matt greeted my mother and I immediately, and with such friendliness. I was really impressed when Matt not only brought out the Nissan Altima I wanted to see, but two alternative choices that I hadn't even thought of! Finally, after the test drive, the Altima just wasn't for me, but Matt continued to stay focused on me and finding me the car I wanted. I shared that I fell in love with the VW and that was the choice for me. Matt didn't accept defeat. He asked me to come in, made me feel welcomed and comfortable, and found the car for me, in a better color too! Needless to say, I bought the VW from Port City Nissan. Great Job PCN!

aerobinso

2 de ene. de 2010

I recently made my first vehicle purchase, and was fortunate enough to do it from Port City Nissan. I did a lot of research, and heard the horror stories that many individuals had from "typical" car dealers. Port City was NOTHING like that. I was out of town when I started making contact, and Matt Luedtke patiently responded to all of my questions via email and over the phone. There were no games, and the price quoted was extremely competitive. When I arrived in town and was able to visit in person, it was the day after Thanksgiving but he still came in to make sure I was set up and taken care of (even though it was his day off). Phil rode with me during the test drives and didn't try to push or sell anything I didn't want. He gave honest answers. The price negotiations went smoothly and there were never any hangups or last second games. Christine (the F & I person) was able to get an unbelievably great financing rate (much better than any rate I was able to get independently--my credit isn't the greatest, but she managed to make it work well). After the purchase, Matt took me around to meet the service staff, who were extremely helpful when I brought the car back in later that day to do the inspections (after registering it) and installing the plates. Clean, convenient, friendly, and helpful service area. Matt also knows the product inside and out and was able to give me a detailed orientation about all of the features. He has also always been available for any questions, and worked with my hectic schedule. Even after I've been on the road now with my new car, Matt checks in to make sure the purchase is going well.Overall, Port City exemplifies how business should be done--honest, hard working, clear (no games), helpful, flexible, customer-oriented, and friendly. They have earned a loyal customer, and I hope others avoid the traps/heartaches out there and end up at Port City first also. Thanks and good luck!E R

philli11175

29 de dic. de 2009

What a great team they have at Nissan. They are very friendly and put me in a brand new vehicle. I love my new truck so much I am sure I will never drive a car again. I did not go to Nissan expecting to buy a brand new truck but Greg and Brian were so good I drove away in a brand new Nissan Frontier. Thanks guys

amandaa1287

31 de may. de 2007

This is the absolute worst dealership I could imagine doing business with!!! I purchased a 2001 Volkswagen Jetta from them in 12/06 and it's been nothing but problems. First off, they didn't even clean it up for me... and the gas tank was only 1/4 full when i left the lot. Also, they did not fix a half-dollar sized rust mark on the hood, and a baseball-sized dent on the trunk. According to the salesman, they "dont fix little things like that." After owning the car for a mere 3 days, I noticed a rattling in the front end. I called Port City and made an appointment to have it looked at, and went there a few days later. I asked them to look at the struts/shocks... they said nothing was wrong. Assuming that they knew more than me, I left and went back home. The noise was still there, and had them look at it again when I went back for the state inspection. On the way to the dealership, the rattling got worse and it turns out 3 lug nuts were missing in the front left tire! I had to then pay for the towing. They didn't even own up that it was their mistake! I got the car checked out by two other mechanics, and sure enough, there is a leak in one of the stuts and the bearings are shot. Problem after problem occurred throughout the next few months, and now the car starts and stalls 2 seconds later. I had some parts replaced at Manchester Volkswagen, yet it still needs more work... $1200 to be exact. Before gettting any more work done, I had my boyfriend call Port City to see what they would say. After arguing with them for over an hour and a half, they admitted they sold me a piece of junk and would rectify it by buying the car back/getting me into a new car. Well, a month and a half has passed, the two salesmen that we have dealt with were fired, and I am still stuck with a dead Jetta. They are now telling me that they will not buy the car back; that the saleman Don essentially didn't know what he was talking about and lied (about being able to buy the car back.) The GM, Jennifer was no help at all. She passed me off to yet another salesman, who I am still getting nowhere with. I know it's normal for used cars to have some normal wear and tear, but this is rediculous! I didn't even have the car for 4.5 months before it died. Port City does not live up to their word and will give you the run-around when it coems to resolving issues. I highly recommend that you DO NOT pruchase a car from them, I know I am not the only one to regret doing business with them. At this point I am ready have the Jetta towed to their lot and left with a giant lemon on top with a sign reading "I bought this at Port City."