Ethan Shinn

4 de oct. de 2016

I was highly recommended to Portsmouth ford by numerous friends and they were 100% right. Portsmouth ford is by far the best, great service and staff. Kurt Bettcher is by far the best salesman I have ever done business with! Hope to business with you guys for years to come. Thank you so much

Ken Naugle

4 de oct. de 2016

all was excellent except that when I got the car back from a service, 2 new tires and alignment the check tire pressure light came on while I was on my way home. When I checked the tire pressure 1 tire was 35 lbs the other 3 were 30 lbs. recommended tire pressure for the Linc. Navagator (on door sticker) is 36 lbs.Other then that all seems fine.

Gregory Kordis

14 de sep. de 2016

Excellent Dealership...............................

Christopher Hill

5 de sep. de 2016

Easy way to buy a vehicle, salesman were very knowledgeable in what was available in options.

Grateful traveler

2 de sep. de 2016

Loaded up my seldom used 2003 Expedition with kayaks and bikes for a last minute trip from my home on Long Island to Maine this August. The truck has 120K miles and still runs great, but is usually just resting in my driveway. As we entered New Hampshire on I-95, my brakes suddenly went to the floor. Saturday afternoon, 200 miles from home, figured my vacation was shot. Called AAA, they were willing to come out but I knew this was no roadside repair. Asked if there was a nearby shop open and they gave me the numbers for Portsmouth Chevrolet and Portsmouth Ford. Called the Chevy dealer first because it was closer. Told him my whole sob story; on my way up to Maine for vacation, really in a bind, blah blah blah. He wasn't interested. Maybe they could take a look Monday. Well, that wasn't going to work. Called Portsmouth Ford. Spoke with Greg. Told him my story. "Bring it in", he says, "we'll take a look and see what we can do." They had to fabricate two brake lines and then found another leak and repaired that, too. The mechanic and Greg both stayed past closing to get me on my way later that afternoon.What phenomenal, professional and friendly service. The icing on the cake was the very reasonable price.I wish I lived up here because there is no doubt I would purchase my next Ford at Portsmouth. I may anyway. My sincerest thanks to Greg and all the staff at Portsmouth Ford!

Zachary Abrams

1 de sep. de 2016

I didn't think buying a car could be so quick and painless. I had been working with Chris for months looking for the right vehicle. Once what I was looking for arrived on the lot he let me know and was super informative/helpful throughout the entire process. Can't imagine having a better experience than I did with Chris Sawyer at Portsmouth Ford.

Gregory Crosby

30 de ago. de 2016

Always a great experience..not that I enjoy having oil changes but once I'm here I really enjoy it as they are quick & free munchkins, popcorn & coffee in a clean clean enviroment..

Thelma Bean

29 de ago. de 2016

This is the second car we bought there and as usual we were treated with courtesy and respect

David Norcross

29 de ago. de 2016

Not much to say, I needed a truck and had to get out of my six speed that was killing me going back and forth to the city (Boston) So, I drove in and talked to Steve. I got a fair trade and I didn't have to screw around with the price on the truck. I was in and out in just a short time and drove home with my new truck. Oh, and a new monthly bill but that will not be for lone. Working with Steve was very easy and strait forward and I can honestly say that for the first time in 30 years buying a new car/ truck was a good experience Thanks,David Norcross

Robert Bowen

25 de ago. de 2016

Very happy with truck. But very upset with features and explanation of apps.

April Johns, Brian Johns

23 de ago. de 2016

Courteous, attentive and fast service. Listened to our needs and worked diligently. Thank you.

Jason Scott

19 de ago. de 2016

Michael Shannon is Amazing! Easy to work with. Always a pleasure. I'll be back!

George Emond

30 de jul. de 2016

Very friendly staff that I have dealt with when I brought my mustang to have the airbag recall done.they are very professional team.Thanks a million I don't trust my baby with just anyone talking about my car.you diffinately me as a customer. Thanks for caring about my car

Seana Howard

23 de jul. de 2016

The person that was handling my paperwork did not seem knowledgeable and/ or lacked motivation to go the extra mile for me.

James Leblanc

21 de jul. de 2016

Service associates were prompt and considerate, taking my truck in on time, keeping me up-to-date on findings, and completing the work quicker than expected.

Mary Stoddard

20 de jul. de 2016

Things went very quickly and smoothly due to Eddie F. help

Anthony Serra

19 de jul. de 2016

The staff was very helpful and the service was good

Deborah Ellis

18 de jul. de 2016

I had a great experience purchasing a new vehicle from Portsmouth Ford. I tried other makes and models but when I took the Fusion for a test drive I knew this was the car. I haven't driven a car in over 15 years since I've always owned suv. The salesman was great. He let me test any vehicle I was interested in, answered any and all questions. Great place to do business.

Richard Boisvert

18 de jul. de 2016

I leased a 2016 F-150 with the exact options I was looking for. Bill Quimby handled the transaction and made it effortless on my part.

George Conway

15 de jul. de 2016

Service personnel were professional and very helpful. They always do an awesome job. I always have our vehicle at Portsmouth Ford.

Lindsey Hayes

15 de jul. de 2016

Lincoln MKZ - great service and the staff went the extra mile to make the experience even better. Excellent job

James Davis

9 de jul. de 2016

Friendly and helpful staff. Quick service and on time completion. Very satisfied.

Joanne Shields

9 de jul. de 2016

When I arrived the service men were both very courteous, outside and inside. The work was finished in a record amount of time. I bought a Ford Escape almost two yrs. ago now and love it!!! Thanks so much for the great service.

Gerald Walsh

7 de jul. de 2016

I had leased a 2014 escape two plus years ago from Portsmouth ford; my salesman was Kurt Bettcher. he was very accommodating, helpful, knowledgeable and easygoing...no hype whatsoever. I returned to Portsmouth ford to trade in my lease (8 months early and over mileage, with cosmetic damage to the left front bumper and running light). I dealt with Kurt again; I wanted to get into a newer escape lease with no money down and the mileage, time and damage issues absorbed and for what monthly lease plan it would cost me. the numbers were VERY acceptable to me, and they put me in a new 2016 lease immediately. I couldn't be happier with Kurt and Portsmouth Ford.

Robert Sullivan

5 de jul. de 2016

Everyone did an excellent job.I would like to see the truck washed after service, but not a big deal. Peter Scheibe was professional and explained everything that would be done. All in all excellent service.

Harry Savage

5 de jul. de 2016

The service call was very quick which I like the most.Thanks

Danielle Leclair

29 de jun. de 2016

Always take great care of my car thank youThe staff is friendly and kindCar was finished when promised and it was clean with extra effort to a smudge/ding

Mark Long

27 de jun. de 2016

2014 F-150 XLT. 30K service, the staff were helpful and professional. I spoke with the salesmen who helped me buy the truck and we talked about trading for a 2016 F-150 Crew Cab without four wheel drive. I am very satisfied with Portsmouth Ford.

Kathleen Amidon

26 de jun. de 2016

Great staff! Friendly and informative. Great waiting area.

Joseph Falzone

26 de jun. de 2016

The service representative was outstanding. Kept me well informed of each step in the process

Barb Brucato

24 de jun. de 2016

The visit was very positive. They had someone ready to receive our vehicle right away. Liked the go around the vehicle to identify any bumps or scratches. They were efficient. We didn't have to wait too long for service. The waiting room was excellent. Snacks and coffee with a big screen tv. The price was right with the coupons they offer.

Jeffrey Beaulieu

22 de jun. de 2016

Went to check out the possibility to lower my truck payment. After 3 attemps to other dealers , I was unsuccessful. Roaming through scores of potential trucks , my future salesman approached me out in the lot. He was extremely well dressed and conducted himself professionally. He worked the numbers for me on several different trucks, with no success on targeting my payment parameters. Then he suggested an alternative late model, vs a lease, perfect solution. i was able to lower my Truck payment by $200.00 monthly! Thanks so much to CHRIS SAWYER!... Also i would like to mention great customer service from financial expert, Jeff Saleeby, his product knowledge was superior!

John Markert

20 de jun. de 2016

We broke down & needed repairs on our Ford Truck. The staff was very helpful & courteous. We were 'very satisfied' with our dealings with this Dealership.

Brian O'Neil

20 de jun. de 2016

I was able to look before being engaged. Once engaged my questions were answered and the sales person applied the right amount of direct inquiry around my desire to purchase. Overall the experience was very good.

John Muise

14 de jun. de 2016

2016 F150. Best vehicle purchasing experience ever. Salesman Eddie Francis was awesome. Love my 2016 F150

Frank Murphy

13 de jun. de 2016

I found that the young salesman that helped us (Chris Sawyer) to be well informed, answered all our question and did a great job! I would highly recommend him.

Edward Cartnick

13 de jun. de 2016

F150 was in for 10000 checkup, etc. Truck was delivered to the minute promised. Great job.

Karen Hebb

13 de jun. de 2016

Always a great place to have work done! Keep up the good work :).

David Arsenault

13 de jun. de 2016

2nd car I purchased from Portsmouth Ford! Very satisfied.

Jay Stevens

13 de jun. de 2016

We had a very nice experience. It was a huge contrast to other experiences at other dealers. Shane Smith was professional, friendly & very helpful. We LOVE our escape & have had many compliments about style & color. We would definitely come back & recommend Portsmouth Ford!

Chris Mihok

11 de jun. de 2016

Excellent, parts department, sales, maintenance. Will be back to buy again and for parts and service

Michele Whitehouse

4 de jun. de 2016

We have been Portsmouth Ford Lincoln customers since 2000. Your customer service, both in the showroom and service dept. has always been excellent.

Christopher Gagnon

2 de jun. de 2016

My experience has been great. Great service, great sales!

Thomas Joyce

1 de jun. de 2016

Outstanding customer service...Quality People doing a Quality Job! Thank you!

Dorothy Edson

31 de may. de 2016

When we purchased our Ford Escape at Portsmouth Ford we found the staff courteous and helpful. The salesman patiently explained and demonstrated its features. Purchasing details were carefully reviewed. We're enjoying the car. It was a pleasure doing business with you.

Matthew Tenney

30 de may. de 2016

Great sales team. Easy to deal with. Love our new car

Jennifer

30 de may. de 2016

Great and friendly staff, who are easy to talk to and very personable.

KS

30 de may. de 2016

it was understood that we were supposed to be on the road to start our vacation and they acted quickly (or as quickly as they could).

David Flint

27 de may. de 2016

I purchased a new F-350 Diesel Crew Cab Lariat from Portsmouth Ford last Sunday. Buying experience was excellent. Purchase price paid, trade in value offered were where I wanted to be based upon my market research. Did not purchase "Easy Care" offered by business manager as it was not a Ford Motor Vehicle product and the online reviews are not good. This was the third vehicle purchased from Portsmouth Ford and probably not the last. Huge inventory makes the process easy.

Jessica Wood

24 de may. de 2016

I leased a Ford Escape and the service was great and the staff very helpful. They even stayed past closing hours while we finished up all the paperwork. Overall, great experience for my first time leasing a car!

Lesley Delacerda

24 de may. de 2016

I feel more secure knowing my modem was replaced. Thank you.

Wendy Bombard Adams

23 de may. de 2016

Other than it took 2 1/2 hours to get an oil change, rotate tires, replace air filter and gas filter. That just seemed to my husband and I a long time for those items to be done. Nice place to wait tho'.

John Carver

20 de may. de 2016

Excellent experience, very fair pricing and trade allowance, would definitely shop here again for future vehicles.

Julie Hurley

16 de may. de 2016

Positive professional staff,clean waiting area,excellent communication

Daryn Marsh

15 de may. de 2016

The staff was great and the service was awesome!! I did have an issue with initially getting a comp rental while my service was getting done but they found it was just a lack of understanding on the part of staff and one was provided free of charge.

Anthony Diorio

14 de may. de 2016

Staff always helpful. Maintenance always completed in a timely manner.

Donald Macmillan

13 de may. de 2016

Peter in Service was great. You guys always do quality work on my truck.

Josephine. Patturelli

13 de may. de 2016

My appt with service was all set,Drove out there on the 10th,had my gpsBut still got lost,I called your service dept and the women there awesome,stayed on the phone with me and got me there to the door,how awesome is she awesome I tell you.The service dept even through I was late had no problem taking care of my car, so even through I drive that fine hour to buy cars from you the reason being you guys are the best!!!!

Anne Neron

12 de may. de 2016

all went well-nice waiting area (TV, snacks, drinks) and timely service was appreciated. I am noting a couple of things: outside of car used to be hosed down after service, and that wasn't the case. I was told by service advisor that there were two issues that needed future servicing and an appointment was made for one of them. However, when I called today to have both issues taken care of on the same day (instead of just one), the second issue wasn't found in your notes. Therefore, I am at a loss as to exactly what the second issue was and apparently Portsmouth Ford is also. I believe it had something to do with rear brakes but certainly you should have a record as to what needs to be done. If the time was taken to tell me, the time should have been taken to put in your notes for future reference.

Robert Desormier

10 de may. de 2016

My Ranger had 2 recalls for air bags and the repair was made.

Ann Morey

10 de may. de 2016

I leased a 2016 Ford Escape. The service was incredible. I had a lot of questions and Dan Kaussner was so helpful and patient. He offered me options that I did not even know would have been available to me. I could not have asked for a better experience.

Yvonne Breckon

9 de may. de 2016

2016 Ford Focus. Staff knowledgeable. Bought near my parents house because Rusty Eck of Witchita, KS is a PAIN!

Tracy Newlin

8 de may. de 2016

I am very happy with the service I recieved at Portsmouth Ford. Wayne was very helpful and explained everything that was done on the truck.

Colleen Poirier

4 de may. de 2016

I was able to get an appointment that worked for me very quickly. I needed the car to be checked out and have 50,000 mile maintenance done before an upcoming trip to Washington, DC with my daughter and grandchildren. I was confident while on the road that the car was safe and in good working order after taking it to my Ford dealership. That gave me peace of mind while on the trip! As per usual I know I can count on the service department at Portsmouth Ford to take good care of my car and my family!

Hank

3 de may. de 2016

Service was very friendly and offered us a "package" that covered more things for a better value.

Mark Walker

2 de may. de 2016

Couldn't be happier. Dan Kaussner led me in the right direction without pressure. Never experienced that before in any dealership

Brenda Bourassa

2 de may. de 2016

The service for oil change should at lease top off all fluids in the vehicle?

James Morrison

2 de may. de 2016

15 F150 PlatinumVery nice vehicle. There's a reason they've been number one for so long!

Allison Hopley

26 de abr. de 2016

Went in for inspection and oils change. Service was great.

Sharon Hopkins

26 de abr. de 2016

My daughter needed a good used car at a low price in a hurry. A coworker recommended Portsmouth Ford. I made an inquiry about a 2010 Ford Fusion on line. Salesperson Mike MacDonald responded quickly with a phone call. Mike had the car ready for me to test drive at lunch and helped with the financing process. My daughter drove away in her new car the next afternoon.I NEVER would have thought to shop a Ford dealer but for my coworkers recommendation. When I need a new car going forward, Portsmouth Ford will be on my list.

Robert Michaud

26 de abr. de 2016

2013 Lincoln MKS needed a new backup camera. The work was done in less than an hour. Great works

John Swallow

25 de abr. de 2016

Some miccommunication between your staff regarding options ordered and delivery day. I have brought the truck back for lights not working. I was told they were fixed. They are still not working. I will have to bring it back again. Great job with the finance portin of the program. I purchased a 250 Super Duty. Staff was super.

Dale Thibeault

21 de abr. de 2016

No appointment. I was worked right in and not a long wait. The waiting room has a media room where I made some private calls and used my tablet. Everyone is friendly and wants to satisfy you. Will not go anywhere else.

Bernard Birmingham

13 de abr. de 2016

same excellent service as usual ,I enjoy the dealership experiance

twinhullboats

13 de abr. de 2016

THIEVES and LIARS! Came in from out of town and my truck had a code pop up on the dash. Wanted for them to check and reset a code on ECU if nothing major was wrong. 4 hours later they claimed to find metal in fuel system but did not have any sampled. Then the next day came back and they magically had a cup full of metal debris. Drove the truck almost 4 hours back home and brought it elsewhere for input...surprise, no metal in the fuel system anywhere. Gary (head manager), Travis (Service manager), and Wayne (Service writer) are all poor character people and apparently don't have customer's best interest in mind.

Bill I.

11 de abr. de 2016

I would highly recommend this dealership to anyone who is looking for a "hassle-free" experience. We had researched the Ford Transit Connect and knew that this van would meet our business needs. We walked through the door and was immediately greeted by Eddy Francis. He listened to our needs and before we knew it, we were walking the van lot looking for a van that would fit all of our needs. Instead of directly us the the more expensive vans, he found a 2014 navy van with only 242 miles. Due to the age on the lot it was considered "used" and we got a killer price. We knew this was the van for us and the price was amazing! We were under a time crunch and went back home to complete the online application. The next morning the van was ready for us and paperwork was complete. Again, we would HIGHLY RECOMMEND this dealership and when we are in need of the next vehicle we will surely be back to see Eddy!

Bruce

5 de abr. de 2016

I brought my F150 in to get an oil change and an inspection sticker turned out that I need front brakes it was done in a timely manner and the people were nice.

Douglas Bean

4 de abr. de 2016

Eddie Francis was fabulous...He took care of every detail in purchasing my F150. All I had to do was show up and sign the papers! Every detail was taken care of.

Scot Palmer

4 de abr. de 2016

The salesmen we had was great"EDDIE"The person that we signed the papers with was ruffWe asked if on the title if he could change it to "or" and he was not pleasedSo he wrote the word "or" and that is not what i wanted i wanted it typed.The your bothering me attitude was NOT COOL,from the person we signed withThe rest of our experience was great the sales rep that took care of the tire we thank youEddie you are the best thanks for being who you are REALEddie we love the truck thanksWe need more people like EddieWe would recommend Eddie to our friends to buy a truck from ThanksA 2014 Ford F150 Owner Scot R Palmer and Teresa A Palmer

Scott Mulliken

1 de abr. de 2016

No pressure sales! LOTS of great information, weighing options and help with finding the right monthly payment options. Thank you thank you thank you!

Jason Grucel

30 de mar. de 2016

1. I've said it before: loaner vehicles should be provided, at least to customers who purchased their vehicle at this dealership and/or do all their service work there.2. Length of time needed for service when only routine maintenance work is being done is too long.3. The cost for this service was very high. I receive a discount at another local ford dealership through my employer, and considering this last experience, I'm probably going to try this other dealership out the next time I need service.

Robert Watson

30 de mar. de 2016

Excellent job. Everything was explained to me , recommendations etc. all was taken care of in a very professional mannar.

Paul Newton

30 de mar. de 2016

30k mile check all went great all visits with my car were great

Charles Nadeau

28 de mar. de 2016

As crazy as my work schedule is Portsmouth Ford Service Department always seems to fit my repair needs in the crazy schedule.

Karen Binette

24 de mar. de 2016

2010 ford Escape. I've used Portsmouth Ford for service on my vehicle since I bought it in 2010, every 5000 miles. I have always been able to get an appointment that works for me and the staff is very helpful.

Donna Drolet

21 de mar. de 2016

All of the staff was wonderful. I am always satisfied with Portsmouth Ford and their staff.

Kevin Kelley

21 de mar. de 2016

This is my 4 or 5th Ford and my 3rd from Eddie Francis. Eddie makes it smooth and an enjoyable experience.

Mark Simpson

21 de mar. de 2016

Customer service was very accommodating and professional. The sales and customer service areas are clean and well maintained.

James Coffey

21 de mar. de 2016

always a good experience. I have been going to Portsmouth Ford for many years. not sure why you need a title for me tov submit this.

John Sawyer

21 de mar. de 2016

Keep up the great work! I always feel like family when I arrive at Portsmouth Ford.

Dale Thibeault

21 de mar. de 2016

My husbands car was totaled in an accident. I called Michael Shannon, informed him I needed a new car. On arrival at the dealership two perfect cars were waiting for my approval! He got all the paperwork handled on my day off and made a stressful situation of the car accident turn into a buying a new car experience!

Wanda Catalano

21 de mar. de 2016

As usual the staff and service was outstanding ! I always leave knowing I got the best treatment and service and feel confident my car is working great !

Heidi Maddock

21 de mar. de 2016

I appreciate being able to drive right in the service bay when dropping my car off for servicing.

Dennis Dow

21 de mar. de 2016

Service and Staff were Incredibly helpful - Eddy Francis did a fantastic job. (Red 2016 F-150, trade Silver 2013 Mazda 3)

Michael Macdonald

24 de feb. de 2016

Purchased / leased my fourth vehicle from Portsmouth Ford Lincoln. Every time it is very enjoyable.

Ronald Russell

22 de feb. de 2016

Very happy with the service was fast and easy the whole process took 1:15 min that's good service

Kenneth Brown

21 de feb. de 2016

All were very helpful. And eager to solve my problem with matching my phone to Sync.

JandL

21 de feb. de 2016

Mike MacDonald referred us to Derek Hurley at the Portsmouth Ford Used Car Center when the used Fusion we went into Portsmouth Ford for had just been sold. This is amazing inter-dealer team work. We went to see Derek who was great in helping us to find and seal the deal on a high quality, good value, used car. The inventory for good used cars is amazing and Derek's service was terrific. We had many to choose from. This is our 3rd experience at Portsmouth Ford and it has always been great. We live an hour away and it is always worth the trip. Thank you.

Thomas Dube

18 de feb. de 2016

Great job and great follow up very professional repairs

Joel Udy

14 de feb. de 2016

no hassle no haggle was nice. My salesman was nice a little disappointed that it took 5 or 6 weeks to get my visors from the parts department, I had to go there 3 times to motivate someone to tell me where they were. Eventually they ordered them and were installed. Overall a decent price for my car that I love.

David Walsh

11 de feb. de 2016

took my vehicle at the specific appointment time you said you would, also added the antenna that was on order, very professional, vehicle drop off area was very clean, attendants at both the counter and drop off point were very polite and professional. See you in 5000 miles....sincerely David Walsh

James Morrison

8 de feb. de 2016

2015 Ford F150 Platinum I recently brought my vehicle to the dealership for the 5000 mile service; oil change, tire rotation etc.Other than the fact that I was there for more than one hour my overall experience was good.

Lincoln Marston

5 de feb. de 2016

I appreciate the availability of a rental vehicle. It's very important to those of us who live a considerable distance away.

Anthony Bonfanti

5 de feb. de 2016

I knew which make/model I wanted walking into the dealership, and the sales rep helped me narrow it down to a specific vehicle in inventory over a couple quick test-drives. The process was very smooth and I got a better deal than I initially expected. The staff were very helpful throughout the process.

Michelle Maple

2 de feb. de 2016

I was in the Dearlership for a small recall with the liscense plate light fixture. The work was done in no time and everything seems to be functioning well with the new part(s)... Thanks... Ken & Michelle Maple. 2010 Ford Taurus....!

William Laber

2 de feb. de 2016

I've been coming to Ports. Ford for close to 25 years for service on my trucks.

Robert Johnson

2 de feb. de 2016

Excellent service as always, purchased a new 2016 ford Focus ST-

JoeState85

2 de feb. de 2016

I submitted a web request for a quote. We finally hooked up onsite. The web liaison put me in the good hands of Shane Smith. Shane and I worked through the F250 and F150 differences. Couldn't find an F250 4x4 exactly what I wanted. We worked out what that was, put $500 down and ordered it. It recently came in. Financing was a breeze. Did order some extras. Low pressure. I appreciated that. Everything has been excellent, so far.

Richard Folkins

1 de feb. de 2016

I bought two cars in one month from Kurt and each deal was smooth and enjoyable. He is an asset to the dealership.

John Cowles

31 de ene. de 2016

Excellent service at Portsmouth Ford as always. Like the new drive in service bays

Cameron Forys

29 de ene. de 2016

Great Service, the service on my car was done much earlier than expected!

Patricia Thompson

29 de ene. de 2016

As usual, Shane Gronlund in Service does an excellent job of taking care of sevice for my F350. He is familar with my needs for this truck and takes care of it. Thank you

Nichole Clements

25 de ene. de 2016

I bought a 2015 Ford Focus, and the staff was extremely helpful. All of my questions were answered thoroughly.

Brad Smith

25 de ene. de 2016

I was scheduled for a 1:45 appointment to change mu battery out and I was able to be taken at 1:10 as I arrived early/ I was more then pleased to be taken well in advance. Made my day. Staff was excellent!Service the way service should be.

Lisa Bean

25 de ene. de 2016

I purchased a Lincoln MKX. I was able to change options on vehicle which was scheduled but had not yet been given a VIN number which saved me time over placing a new order. The vehicle came in sooner than a new order would have and I couldn't be happier with my choice!

David & Taciana Pelletier

23 de ene. de 2016

We specifically chose Portsmouth Ford Over other Ford dealers for their one price for everyone. When we called the day before & spoke to a sale an he gave us the info we needed & told us his name but did not pressure us into 'finding' him when we arrived, he said that any salesperson could help if he wasn't there. Fortunately he was when we arrived and Dan (Klaussen-sp?) did a great job. While it was a long day we left with even more then what we thought we could get. I got the car I've been dreaming of, for just a few more dollars per month (lease) then we anticipated. Every person we encountered, even the customers waiting in the service department, were friendly. This was our third vehicle from Portsmouth Ford (my parents bought/leased 3 as well) and we would definitely recommend it to anyone and as a matter of fact I already have! As a side note, I decided I wanted some rubber floor mats just a couple days later & the gentleman in the parts department was just as friendly and since I couldn't get down until Sunday he took payment over the phone & left them w/a salesman so I could pick them up as they aren't there on Sunday's. Thanks & please keep up with the friendly atmosphere & good work.

Melissa Hanscom

21 de ene. de 2016

I leased a 2016 Ford Escape! This is my second. The service at Portsmouth Ford is always amazing and my husband and I love working with Mike MacDonald. The staff is wonderful, friendly, and efficient.

Patricia Bleczinski

19 de ene. de 2016

service was excellent, customer service person is an asset to this dealership

Norman Chase

19 de ene. de 2016

I bought a new 2014 Mustang while I was working in Houston, Texas. An imperfection had caught my attention, and thought I was going to be laughed right out the door. I was told by the Service Department at the New Hampshire Portsmouth Ford that this problem seemed to be very unique comparatively to other Mustang owners. On the radio display, some type of crusty glaze was building up that seemed to get worst in the past month. The Service Department cheerfully addressed the problem and decided to replace the radio to remove possible future problems. Obliviously the goal was to make me a happy customer, and that was done completely to my satisfaction.

Karen Hebb

18 de ene. de 2016

I was acknowledged immediately (even though it wasn't necessary). They were very busy. The man that waited on me was professional but fun, personable and very helpful. He seemed to really like people and I know service is a tough business. Very pleased.

Marilyn Luther

16 de ene. de 2016

Staff people helpful and professional. Please bring back munchkins.

James Bider

15 de ene. de 2016

The service department is great, they tell us everything that needs to be done.

Heather Gronlund

15 de ene. de 2016

The customer service at Portsmouth Ford Lincoln is just fantastic.

Bruce Butterworth

14 de ene. de 2016

I scheduled an oil change, state inspection, and black light oil leak check appointment a few days prior to the service. Upon arrival (I was a little early), I was immediately greeted as I drove up to the service door and they began the inspection process. For the rest of the visit, I enjoyed relaxing in the great comfortable waiting area and had the opportunity to enjoy fresh coffee, pastries, water, popcorn. Although busy, the service was prompt and professional. Best of all, even though I was several miles over my Easy Care warranty, the service consultant offered me a free oil change....much appreciated!

John Hird

14 de ene. de 2016

EXCELLENT SERVICE AND GOOD FACILITIESGOOD HOT CHOCLATE

Carol P

14 de ene. de 2016

My 2013 C-Max Hybrid was due for its 60,000 mile service, and they were able to get it done even though I was only scheduled for the regular maintenance. They always offer a free loaner car during service but I usually prefer to wait. My time is usually very tight and it is convenient for me to work in the lounge or media room while I wait.

Thomas Gough

13 de ene. de 2016

cannot just drive in for oil change and minor proplems

Mark Pellegrino

13 de ene. de 2016

My service adviser was professional and courteous. Service performed on my 2014 F-150 was great.

John Vaughan

12 de ene. de 2016

I was very surprised at how easy it was to get my car serviced at Portsmouth Ford. No pain whatsoever to drop my car off, get if serviced and returned the same day!

Ron Caouette

11 de ene. de 2016

Came in for oil change staff friendly &curteous as usual can't think of a better place to do my business

Nicholas Parker

11 de ene. de 2016

I serviced my 2003 Ranger. The service advisor Shane Gronlund was very helpful and treated me very well. Unfortunately my axel needed to be replaced. The repair went well and I have no issues. Shane gave me an estimate on replacing spark plugs fro a 100,000 mile service for future reference. Overall I'm very satisfied.

Rene Bessette

11 de ene. de 2016

Very satisfied. Kept us informed with progress of work being done. Service manager very polite.

James Leblanc

11 de ene. de 2016

The problem was diagnosed quickly and resolved almost as quickly. Price was a little scary but guess that's what these things cost.

Richard Michaud

10 de ene. de 2016

Just went in for a state inspection. All went well. The staff was very nice.

Robin Arsenault

10 de ene. de 2016

We purchased a used Ford Fusion Hybrid. The staff and service was excellent and this was probably the fastest sale in history! My husband drove the car for awhile before picking me up and we drove around some more together. Finally agreeing on a decision to purchase the vehicle, we drove straight back to the dealership. No hassles or pressure over purchasing or the pricing! They truly have a friendly & great staff which made it so easy for shopping there! This is the way every dealership should be!

James Hunt

9 de ene. de 2016

the service was fast and friendly. My vehicle was ready for me sooner then I expected.

Veronica Pratt

8 de ene. de 2016

Everything was great per usual. Prompt, professional and extremely personable. Thank you!

Jane Erickson

8 de ene. de 2016

Service was fine. Staff helpful & pleasant except for one man who chastised me for parking next to the building instead of pulling into the Quick Lane which I had never been instructed to do previously and really wasn't aware of this great service!! Waiting room clean coffee and snacks terrific.

Thomas Kennedy

7 de ene. de 2016

Great service visit, for this my 60K level. It involved lots of extra flushes, etc. (big cost visit) and the car was returned when promised. I'm looking forward to many more miles from my car, and after a few days I can feel improved performance from my MKz.

Raymond Sanborn

6 de ene. de 2016

oil chg and snow tires installed in a timely and efficiently mannor. No complaints.

Francis Tranchita

5 de ene. de 2016

Mike was extremely helpful and very accommodating. The car however is not what I expected and I am completely unhappy with it. Otherwise, the service was highly recommendable.

Archie Janvrin

5 de ene. de 2016

Awesome, very friendly. They really care.Nice waiting area, very prompt.

Tammy Bernardini

5 de ene. de 2016

I purchased a Ford Escape! My salesman Kurt was awesome, I wil be sure to tell my family and friends to shop at Portsmouth Ford!

David Parker

5 de ene. de 2016

Your service department was nothing short of outstanding!!!! I had an issue Dec 23, they helped me get actowctruck to my F150, then on Dec 24th my truck wouldn't start they told me if I could get it in even thought they were short staffed that day they would see what they could do. As soon as I arrived they took the truck in , analyze the issue and replaced the battery all in about an hour. Shane was awesome!!! My thanks to a great crew

Kevin Cogan

5 de ene. de 2016

We found what we were looking for thank !!!!!!!!!!!!!!!!!!

James Corbett

4 de ene. de 2016

Great first appointment. took very good care of me.

George Sargent

2 de ene. de 2016

I purchased a 2015 F-150 and I had an excellent experience.

RM

1 de ene. de 2016

Thank you!We enjoyed working with our salesman Kurt as well as the finance representative, J.P. We were able to test drive 2 vehicles and talk about which one we liked better without any pressure.We were also serious buyers - we had done our research online first and knew what we wanted to test drive and what we could afford - we did let Kurt know this ahead of time also so he knew we were not the kind of customer who "wastes" time.Kudos also to J.P. as while he did attempt to sell us the extended warranty (which we have decided to purchase and will give him a call this upcoming week) it was more conversational and educational than pressure. I appreciate that he took the time to answer all of the questions we had about the purchase.We were also VERY pleased that we were able to settle the deal and drive the vehicle off the lot on the same day!I'm VERY pleased with the experience we had at Portsmouth Ford! We've already told our co-workers and friends via word of mouth to consider Portsmouth Ford when they are purchasing a vehicle.Please keep up the good work and the great service!

Helen DePrima

31 de dic. de 2015

The service staff at Portsmouth Ford is unfailingly courteous and helpful, answering my questions and going to extra mile to satisfy my needs and concerns. Worth the 80-mile round trip from Manchester.

Anna Belle Forest

29 de dic. de 2015

You guys helped us out worked hard for us now we are driving our awesome 2016 Explorer

Joseph Hempfling

28 de dic. de 2015

I think that Shane is extremely cute and I can't wait to see him again

Timothy Wogan

28 de dic. de 2015

I purchased the vehicle at PFORD, very happy with the service.

Kayla Springer

28 de dic. de 2015

Rob continues to be extremely helpful and knowledgeable. I never hesitate to come in when my vehicle needs service because I know he'll take care of it quickly and correctly.

Linda Estes

27 de dic. de 2015

We have a 2011 Edge. I take great care of this car because we really love it. I noticed a 'woofy' kind of wobble sound several times prior, but heard it again just a few (2) days before Xmas Holiday. We needed the car for the Holiday's, so I was quite concerned. I called (7a.m.)to Portsmouth Ford and spoke to the guys in service. Drop it off; we'll take a look; and we will go from there they said. I dropped it first thing that morning. Mid-morning I got an up-date call. They checked the car top-to-bottom. Couldn't really find the point of the noise, but did find a loose tie-rod end on the front left. Suggested fixing it, and I concurred. Pick the car up later that afternoon, all ready to go. Well, guess what? We had the car for the Holidays. We carried our son and a load of gifts (some quite large) back to Boston on Saturday with not a concern regarding the usability of this vehicle. Thanks Portsmouth Ford!

John Lamontagne

26 de dic. de 2015

Brought SUV in for Inspection - I am always pleased with the service I receive.

David Morrison

26 de dic. de 2015

The person that checked me in was polite and informative. Informed me what I should do now and what I could put off until I had more time

David Winship

25 de dic. de 2015

Service writer was awesome , new I needed my truck for business , got it right in and fixed the same day .

Larry Twitchell

24 de dic. de 2015

Mike MacDonald helped me through the purchase of a '15 Ford Fusion Hybrid recently. He was very patient with me as I became able to find the many different controls for what is very sophisticated technology in this car. He displayed broad knowledge of the vehicle and his great sense of humor, both of which I really appreciate.When you go to Portsmouth Ford/Lincoln for your next car, ask for Mike MacDonald. He'll treat you right and you'll go away happy.

Carole Smith-miesowicz

23 de dic. de 2015

Service has always been excellent. The staff is great.

Alfred Howard

22 de dic. de 2015

Brought my 2014 Ford Fiesta in, for a troubling transmission issue. It's a common problem and known to the dealership. The service staff gave me no problems or resistance and promptly repaired my vehicle. It was easy and terrific.

Dorothy Long

22 de dic. de 2015

I was at Portsmouth ford due to a recall issue on Ford Edge. The service was done while I waited. Professional check in. Not sure I can grade quality of repair as it was a recall issue.

Therese Lake

22 de dic. de 2015

Service was completed within the time quoted for the repair. Also took care of the insurance co-pay.Thanks all.

Daniel Robinson

21 de dic. de 2015

Very professional, quick and easy. Great job, and I love my new 2016 F 250, great truck!

Michael Branca

21 de dic. de 2015

Service done right and on time.The service agent was very helpful and friendly.Job well done !

Thomas Peters

20 de dic. de 2015

I always have a good experience with Portsmouth Ford. It's where I purchased my vehicle and planned to get my next car. The staff is very professional and knowledgeably. They are very customer centric, attentive and willing to go the extra mile to accommodate my schedule. The check in process is very efficient: They're able to expedite your visit very quickly even when they are extremely busy.

Jacqueline Graves

20 de dic. de 2015

The service was on point. The staff was very helpful.

Jeffrey Crosby

20 de dic. de 2015

I had my 2013 f-150 in for a warranty replacement of the rear window due to the rear defroster not working. The service associate stated he has done numerous rear window replacements due to the rear defroster not working. I'm sure this is the case nation wide and maybe a service bulletin or recall of these rear windows should happen. I also think that it's completely wrong that this job takes a few hours and the dealership only covers the cost of the car rental they offered me and not the tax for the rental too!!! I shouldn't have to spend a dime out of pocket to get any warranty item fixed no matter if a rental is needed for a few hours or not!!!! It's not my problem that ford can't make a quality rear window! The fact that this problem seems to be a lot more frequent should cause ford to look at this and recall the rear window immediately! Ford needs to revisit their policy on rental vehicle rental costs immediately and fix it!

Linda Bettincourt

19 de dic. de 2015

Service was great. Finished in less than the time quoted.

Rebecca Dunton

19 de dic. de 2015

Very friendly staff, and always helpful. It is an easy process from beginning to end.

Anthony Tillman

19 de dic. de 2015

Shane in service is the "Man"....great job bro!Tony

David Arsenault

15 de dic. de 2015

2014 Focus, I've serviced my car at Portsmouth Ford numerous times and have yet to have had a bad experience. Impressive.

John O'Hearn

14 de dic. de 2015

The service staff was very helpful in performing my 25,000 mile service on my 2013 Ford Edge. The idea of doing the 30,000 mile service early was suggested but was not pushed upon me when I declined. The staff was very friendly and helpful. I will be going back for future services.

Vladimir Srbek

13 de dic. de 2015

like always, I got a nice treatment and a free car wash. And drop off at work and pick up when my car was ready. it can't get any nicer

Deborah Mosher

13 de dic. de 2015

I was early for my appointment and they got me in early.

Kenneth Brown

12 de dic. de 2015

We enjoy the friendliness of the dealership. Shane Smith is a great sales person, have bought a few vehicles from him. He is very efficient.

David Thibodeau

12 de dic. de 2015

It was quick ans easy, After giving Dan a few of my preferences he showed me the truck I eventually bought. I came back the following week to picked up the truck.Dave Thibodeau

Lindsay Keyes

12 de dic. de 2015

Eddy Francis was great! Super helpful finding me the Ford Escape that fit my budget. Great experience and very professional

Lawrence Proman

11 de dic. de 2015

Wayne was excellent- to speak with, called frequently, very attentive. Thank You.

Joyce Weeks

11 de dic. de 2015

I was very impressed & very comfortable with Robinson Clark when I brought my car in for servicing. He made calls to check on what my car really needed, since it was almost due for the 15,000 checkup, but is 3 years old. And he made sure that the recalls were taken care of plus everything else that I needed such as inspection, etc. and that my premium service program paid for all that was covered. He called me when the vehicle was ready, that afternoon & everything went smoothly when I picked it up. It is a 2013 Ford Fusion.

Robert Sullivan

11 de dic. de 2015

Everything was fine.Nothing else to say about the service visit

William Edkins

8 de dic. de 2015

Sales associate very helpful. Corrected a problem efficiently

Thomas Benoit

8 de dic. de 2015

Very friendly staff and the work is done in a timely manner. No complaints at all.

Robert Gagne

7 de dic. de 2015

I cannot say enough about the excellent courtesy extended to me on my visit to Portsmouth by your Service Rep Wayne Laverdiere. My Ford Fusion was taken in immediately and serviced properly. I will return with my other vehicles i.e. 2005 Ford Thunderbird, 2011 Harley Davidson F-150 and our 2004 V/W Convertible.Thank you very much.Bob Gagne, South Berwick, Me.

Sheyne Branconnier

7 de dic. de 2015

Always good honest service. done timely. cant beat it!

Derek

6 de dic. de 2015

First time lease and our salesman was awesome. Leased a Fusion and the process was unbelievably easy.

Patricia Cordova

5 de dic. de 2015

I have made a commitment to myself to take the car to this dealer. My car is not a fun luxury its a necessity. It takes me to work safe and brings me home as well. I know I could have gone somewhere else and pay less but I have always been unsure about the job being done by someone who I don't really know. At least the dealer will insure if anything goes wrong I can take it back. They track what has been done in the past and fix what needs to be done. The cost is higher but what can you do?

Melody Poisson

5 de dic. de 2015

Love my new 2016 Lincoln MKX. Got all options I orded. Bill salesman took time to explain Vehicle to me.

Thomas McDonough

4 de dic. de 2015

Kurt Bettcher made this the most enjoyable and rewarding car purchase in our 50 years of buying new cars. His style, demeanor along with his knowledge and no typical strong arm tactics were mot appreciated.JP Hocking was also easy and friendly to deal with in handling the paperwork and closing.A great dealership that has become our go to dealer for all future purchases.

Lauren Dodge

4 de dic. de 2015

2016 Ford Escape, everyone is so helpful. Answered any questions I had and put me at ease

Keith Sabella

4 de dic. de 2015

Shane was awesome - friendly, kept me informed of the process and helpful in every way.

Jeffrey Hoffman

3 de dic. de 2015

2015 Escape, love it!! Service for 5000 check-up-everything was great, the people are super nice too!!

Dianne Newbury

2 de dic. de 2015

I was seen same day and appreciated that very much.

Anil Murjani

2 de dic. de 2015

The service department is very friendly and helpful. "We do have a problem with the alignment that was done and will have to return to the to get it fixed.

Donald Ransom

1 de dic. de 2015

RECALL WORK ON OUR NEW CAR. WORK WAS VERY GOOD .WORK WAS DONE IN A TIMELY MANNER.

Robert Ducharme

1 de dic. de 2015

Overall the experience was great. Just picked up truck last Monday and over weekend noticed the glove compartment door is somewhat askew and does not have the usual quality fit. Will be addressing with dealership later this week.

Dorothy Steere-doyle

1 de dic. de 2015

Explanation of service being done was given to me frequently so that I was involved in decisions and cost.I appreciated the offer of transportation since it would be a long wait. Person was pleasant and concerned.Service was thorough.

Jacque Valence

30 de nov. de 2015

I scheduled an appointment for my car inspection. When I arrived, Shane Gronlund was in the middle of something, however he dropped what he was doing immediately to assist me. I explained to him that I had a couple problems with my car recently and he was very helpful ensuring that they would be checked out and that the car would be ready for pickup that afternoon. Shane was very polite and professional and I really appreciated the service.

William Emhoff

30 de nov. de 2015

The service for my ford Ranger I done right the first time and the customer service desk knows me by name when I come in and Chris is excellent to work with. I recommend Portsmouth Ford to every body that I know

Bridgette Santos

29 de nov. de 2015

Shane in the service department was great to work with!

David Walsh

28 de nov. de 2015

Best car buying experience ever, Eddie Francis the salesman was very knowledgable, knew financing, rebates ect..I called two days in advance, told Eddie Francis what I wanted to look at, whick package I needed and he was ready that morning when we walked in, he and Portsmouth Ford turned 8 hour car buying experience into a 3 hour, and off I went..

Cindy Howe

27 de nov. de 2015

Friendly, helpful and relaxing atmosphere. Comfortable waiting area

Lezlye Shea

27 de nov. de 2015

My experience at the dealership was fine. The only problem I had was that I was supposed to be given a ride home while the work was done but no one was available so I had to wait which I hadn't planned on.

Glynn Reed

27 de nov. de 2015

Purchased my F150 in 2013 and have been coming in since then for the recommended checks- I've dealt mostly with Rob and he's polite, easy to talk to, and knowledgeable without arrogance. I had a non-normal mechanical issue that he saw through and went the extra step to help me navigate the corporate path to get satisfaction with good service. Also the clerk who deals with the payment is always fast and friendly, although I don't recall the names but I'm sure there are more than one I've dealt with. Its always been an easy and quick experience.

Gregory St Lawrence

27 de nov. de 2015

everyone was very proffessional and te job was well done

Susan Pelletier

27 de nov. de 2015

It was an awesome experience! Eddie Frances was awesome! Love my truck !!Thank you!!

Brooks Kennedy

27 de nov. de 2015

Great service on spur of the moment decision by me for a oil change. Said an hour and was prompt and much more than I expected as far as suggesting a couple of other items I might want done before the snow flys. Very happy with the service!!

Richard Strout

27 de nov. de 2015

I needed an oil change and did not have much time. I arrived at the time of my appointment and they took my car in right away and got it done! No hassle and I was out in a reasonable time. It was good!

Jennifer Lombard

26 de nov. de 2015

Staff was very helpful, patient, friendly and funny. I appreciatethat they got me in the same day I called and kept me updated. Great team, quality service, great job!!!

Cynthia Maloof

25 de nov. de 2015

Every person in every department has a great and positive attitude.

George Woodsom

24 de nov. de 2015

Always a plesant experience, easy to buy an auto and a great service department. Very accomidating.

Cynthia Smiszek

23 de nov. de 2015

Even though your service area is usually really busy, after a reasonable wait I was greeted warmly and experienced efficient, professional service. I like having the courtesy shuttle so that I can get a ride to local shops while I'm waiting for my car service to be completed. The services rendered were fully explained, the graphic red/yellow/green light systems review is helpful. Again, true courtesy from checking out with service personnel, to the cashier. This is why we buy all our vehicles from Portsmouth Ford now - we know we'll get the best deal, and professional courteous service.

Michael Genimatas

23 de nov. de 2015

I brought my vehicle in for 120,000 mi check-up which cost a small fortune. A week after my appointment, I receive a notice from Quick Lane that my brake linings were showing signs of wear and may need replacing soon. Why wasn't this addressed during my 120,000 check-up. This was supposed to be a very comprehensive service. I do not mind paying for work that needs to be done but I do not have time to keep bringing my vehicle in for repairs.

Linda Cashman

22 de nov. de 2015

I have to be honest when I say that I have never had a vehicle that required me to bring it in to the shop to be fixed as much as this one, but I will say that my experience (other than the inconvenience of having to drop off the car and pick it up) has been nothing but exemplary. From Tony, the driver who is extremely pleasant and just an all around nice guy to the service gentlemen that I have dealt with (recently, it was Wayne and he was super nice), my experiences have been very good in that way. Tony even called me on his off time because I had left a voicemail looking to see if I could get a ride back to the dealership but he had already left for the day. When he picked up his voicemail messages, he called me to apologize that he missed my call and was off duty. That was very nice of him. I am also always offered a rental car (at no cost to me) when my car has to be in the shop for an extended period of time which has been a couple of times. I also appreciate the complimentary car wash. Again, no issues with the service department and kudos to all of them.

Roger Hawkins

20 de nov. de 2015

The staff was very helpful and concerned about the work I needed done.

Richard Jones

19 de nov. de 2015

Took care in for quick oil change and no problems. However, please remember to re-set tire pressure when the tires are rotated.

Andrea Fountain

18 de nov. de 2015

Always great service, so easy and staff always very friendly.

Joyce Watts

18 de nov. de 2015

Easy purchase! F250 truck Great service. Great staff!

George Taylor

17 de nov. de 2015

Staff was very helpful. Custom service reviewed past work performed and coordinated service required.

Robert Strout

17 de nov. de 2015

2016 escape The service was very helpful and our salesman (Eddie) was very supportive. and friendly.

Cheryl Cataldo

17 de nov. de 2015

2015 Focus. Service was great. Shane Gronlund was very helpful. Took the extra time to answer my questions. Great customer service.

Linda - Central New York

15 de nov. de 2015

Without hesitation, you need to go to Portsmouth Ford for your next vehicle! I did - and I'm from Central New York - approximately 5.5 hours from the dealership! I couldn't have been more happy and it was well worth the 11 hour round trip! I conducted a ton of online research before finding the car I was looking for - a 2014 Ford Flex. The no haggle price is an awesome concept and a significant benefit to both the buyer and seller. The trade in value on my car was also what I was looking for, making it an overall very positive experience. My sales person was Dan Kaussner - ask for him, he was awesome to work with and more than helpful!

Stephanie Walsh

14 de nov. de 2015

Great experience. Shane was fantastic, a true asset to Ford!!

Virginia Beaulieu

13 de nov. de 2015

Rob Clark is very good - friendly - customer oriented - helpful

Mary Smith

13 de nov. de 2015

It's nice to walk into a place where people are smiling and friendly. I have a 2010 F-150 pickup that needed a little attention. I come from Peabody, Ma, and told them that I would be waiting during service. They could not of been nicer to me during my wait.

William Powers

11 de nov. de 2015

Service Department programed my new keys and remotes and was prompt on my scheduled 9AM Appointment.Checked the brakes on my car, excellent service.Thank You

Saint Jones

10 de nov. de 2015

I purchased a 2015 ford f150 xlt at Portsmouth Ford. The service was very good. The staff explain everything about my f150 very well.I'm please with my new f150..

Heather Macdonald

7 de nov. de 2015

I can't say enough positive things about Shane. I bought my Ford Escape in June after the drive shaft on my Ford Fusion broke. Not only did he remember me four months later, but he remembered my car buying experience. It meant a lot that Shane remembered me. I live in Somerville Massachusetts and the ride to Portsmouth is rather long, but I like feeling that I am important instead of just another anonymous customer, so I make the drive to have my car serviced in Portsmouth, NH.

John Mcnamara

6 de nov. de 2015

We bought our last Escape there and we're very happy with our experience. Service Dept. was very good. Bill Quimby was our salesman both times like him a lot. We have had Robinson Clark for our service person. Very very good at his job. Our experience has been a 10 every time .

Richard

6 de nov. de 2015

Portsmouth Ford is exactly what they claim to be, absolutely no pressure buying the vehicle. We bought a brand new F150, got the price over the internet and got to the dealership, that was the price listed on the truck, PERIOD! You either wanted it at that price or not, no haggling. We did our research and by far they had the best prices around. Easiest dealership to do business with, I would definitely recommend them to my friends! Leslie from Methuen

Mark Thorne

4 de nov. de 2015

The service was very professional and timely. Wayne and the team at Portsmouth Ford made room in the schedule to take care of my alignment and tire rotation which impressed me because I know they have a busy shop. After an initial look at the truck, the technician identified some pretty serious issues which were fortunately covered by a warranty. I know I can always rely on Portsmouth Ford to diagnose the problem, tell me exactly what needs to be fixed and advise me on maintenance items to consider.

Kevin Adams

4 de nov. de 2015

15,000 mile service on 2014 Escape. Quick, efficient, everything well communicated. Really like the ability to set appointment online.

Valerie Lowe

3 de nov. de 2015

I usually have my vehicle serviced at the local garage, but my daughter works at Portsmouth Ford Lincoln so I thought I'd give it a shot. The staff in the service department is really friendly and it was a smooth process. Will definitely be back!

N Coletti

3 de nov. de 2015

Fusion... staff was very helpful but I realized afterwards we should have spent a little more time going over the vehicle controls and break-in. Partly my fault but I'd recommend the salesperson be more insistent due to all the electronics and other features.

Jack Palmer

2 de nov. de 2015

My 2014 CMax Hybrid oil/filter change service advisor was a pleasure to deal with this time and the other 2x this vehicle was serviced by the dealership.

Christine Fox

2 de nov. de 2015

Great service as usual. Rob took wonderful care of me.

Richard Edgerly

2 de nov. de 2015

I have bought approx. 10 cars from Portsmouth Ford. The service department was great and Shane went above and beyond at my last service visit.

David Tibbetts

2 de nov. de 2015

They told us there was a problem with the transmission. It had been acting funny, hesitating before pulling into traffic, that kind of thing. My husband thought it was starting out in second gear. Anyway, they fixed the problem in one day so I could return my Chevy rental and go back to driving my Ford.

Joseph Rogers

2 de nov. de 2015

Service department was very professional, and went out of their way to resolve all of my issues.

Philip Lewis

2 de nov. de 2015

You did great work and had me in and out quickly as always!

Scott Russell

1 de nov. de 2015

Excellent as always. That's one of the reasons I've been a customer for almost 20 years.

Lincoln Marston

1 de nov. de 2015

Appreciate being able to complete errands while vehicle is serviced.

Zhang Cheng

31 de oct. de 2015

They work very Fast and efficiently, they were friendly

Eugene Jones

31 de oct. de 2015

My sales rep - Chris Sawyer- was excellent. Very professional and helpful. He listened to what I wanted in a vehicle and made the buying experience very comfortable.

Bradley Nadig

30 de oct. de 2015

Thank you; very professional group. Easy access in with vehicle and quick turnaround along with customer follow up on the phone on what the mini-van was being diagnosed with. I would recommend your dealership to another party.

Rex Ritchie

27 de oct. de 2015

We were driving through from Minnesota and needed repairs. We were accomodated w/o an appointment. Excellent service. Thank you.

Paul Dela Pena

26 de oct. de 2015

The sales man answered any question that I had and if he wasn't sure he got the answer

William Marsch

25 de oct. de 2015

The most professional and attentive dealership I have ever had the pleasure of buying a vehicle from .and servicing of my truck.

James Doherty

25 de oct. de 2015

My F150 has been serviced at your dealership since I, bought it and I, will keep having it serviced there. The people there have been honest about whats needed and have not tried to push extra services or work to me and I, appreciate that, very professional. Thankyou, James Doherty

Robert Cunningham

25 de oct. de 2015

prompt appointment, attention to detail, and great customer service

Michael Dryver

25 de oct. de 2015

I went in for my 48K plus service, as before everything went as expected! Fine!

Philip Newcomb

24 de oct. de 2015

Portsmouth ford has a great staff. Timely appointments. My last oil change they even cleaned my truck. Thanks

Geraldine Mains

23 de oct. de 2015

Very happy with the service area. The gentlemen that check you in are very polite and professional. Any question I had were answered.The only thing that I'm not happy with, which has nothing to do with the service area is you install a hitch on the Edge as one of the manufacturing options but you do not have a hitch cover for it.

Charles Lavin

21 de oct. de 2015

Completed everything I asked for in a timely manner

Dave Daly

20 de oct. de 2015

Perfect from when you drive in till you leave. Thanks

Steven Barlevi

20 de oct. de 2015

The experience was good. I knew what car I wanted and also, I had a reasonable idea of a fair price for it.The dealer's sales personnel made it clear their prices were "no haggling". This made the pricing discussion much smother.

Gregory St Lawrence

19 de oct. de 2015

everything went well.Job was done correctly and ahead of schedual. Overall, very pleased except for the cost.

Todd Deluca

17 de oct. de 2015

When I call ahead for an appointment, I don't want to hear that you'll get to it as soon as you can. That's the entirely the opposite of the expected result of an appointment.

Dave

16 de oct. de 2015

Excellent sevice Shane in sevice is the best helps with anything you need. James in the wash bay does the best job from here to Florida! Thanks

John Reddy

16 de oct. de 2015

Oil change and tire rotation was done promptly at scheduled appointment time.

Robert Weaver

15 de oct. de 2015

My wife and I are a repeat customer. The experience was painless, stress free and enjoyable.We test drove 6 vehicles before deciding on a 2016 Explorer XLT. The salesman was patient and answered all of our questions. Never once did we experience any 'pressure' from the salesman to purchase. When we are in the market to replace my wife's 2010 Edge, we will be back

doris fuller

14 de oct. de 2015

Shane worked hard to get my new convertible top replaced and radio for my wife's 2012 mustang ,great job and a pleasure to deal withI will be buying a new truck soon and will consider your dealership for the purchase

Evan Mcardle

13 de oct. de 2015

Wow. I literally told all my friends about what a great facility you guys have.

Gabrielle Bertholdt

13 de oct. de 2015

Eddy Francis did a phenomenal job of walking us through our new purchase from start to finish. We visited probably 8 dealerships throughout MA and NH and this was by far, the best experience we had! Brought the vehicle back for service and had another great experience with Rob! He did a fantastic job of constantly updating me on the status of the vehicle. Rob and Eddy both communicated very effectively, there was total transparency throughout the purchase and service.

Pamela Wheeler

13 de oct. de 2015

Although it took two visits to get my problem resolved both visits were a pleasant experience.

Thomas Benoit

13 de oct. de 2015

It was a recall that took a shorter time than expected

Bradley Anderson

13 de oct. de 2015

service o.k...................thats all .......anything else would be unnecessary

Kevin Fortuna

9 de oct. de 2015

The service was good. I just wish they had told me my transmission was leaking before I left. I found out after reading the list of things they did to my car I left. I needed to make another appointment.

Malia Damico

9 de oct. de 2015

Brought my car in to be serviced after having unsatisfied work done at another Ford dealership. I purchased my vehicle at Portsmouth Ford, so I thought it would be best to bring it back here for future services. Wayne the service advisor was very helpful. Very happy with the service and the time in which it was completed.

George Conway

9 de oct. de 2015

Excellent service. All personnel are always polite and professional.

Amanda Hirschfeld

9 de oct. de 2015

NO GAMES,Straight forward,was the easiest car purchase EVER!Did not spend all night at dealership either...lol.I will be back again and again if they keep the service up and make it so easy.Great Job.

lovemycar

8 de oct. de 2015

Mike Macdonald and Jeff Saleeby make the car buying experience painless! I live an hour from this dealership and will move all my car buying needs to this location! They are fast,friendly,and knowledgeable. ..thank you for a great car and great service

Gwen Steele

8 de oct. de 2015

I had my car serviced in April, and was helped by Rob Clark, and then serviced again at the end of September, by Shane (don't know last name). They both are excellent, very customer focused, accommodating and nice to work with. Great employees !

david

4 de oct. de 2015

service and staff always helpful, this is my second vehicle from port. ford,probably not my last

Brayden Tuscher

2 de oct. de 2015

Your service manager Shane is Top Freaking notch! Really helpful and personable fellow - keep him around!

Evelyn Gagnon

28 de sep. de 2015

My 2011 Ford Focus was brought in for an oil change and update on the needed service. I was quite satisfied with the time and the personnel.

John Brown

26 de sep. de 2015

Us older folks have a hard time washing inside for the front window shield and the back inside window. Sure wish Ford would do that for us when we bring it in for service. Over all, service was great. Nice clean car out side.

Jean Mcgurl

25 de sep. de 2015

Mike was great. Listened to what I wanted. Help me find it. Then gave me enough room to make my final decision. Which was easy. My 2016 fusion titanium is amazing!!!

Kassandra

25 de sep. de 2015

Staff was extremely helpful and knowledgeable. Great experience

Joanne Kimball

25 de sep. de 2015

The service was fantastic, the whole process was easy and fun.

Marilyn Mathews

24 de sep. de 2015

I'm always satisfied with the service ,nice and friendly people ,,my husband worked for ford for 40 years ,so i will always probably go with FORD ,,,I know they are trying to keep my ford on the road ,but it seems sometimes it would be nice to just HAVE an oil change for the $39 special ,,,this time the bill was over $200 ,,,hopefully next time it will be just $39

Donald Grassis

23 de sep. de 2015

a pleasure being there the made bying my truck very easy

Gilbert Moran

23 de sep. de 2015

very friendly and professional. Work was done in a timely manner.

Colleen Poirier

22 de sep. de 2015

Rob was very knowledgeable at my vehicle and my ESP and what was needed to be checked when. I felt that my car was taken care of professionally and by a place that specializes in Ford vehicles. I am more comfortable bringing my vehicle to the dealership for maintenance and repairs and the cost was reasonable. When I drove away my car was clean and I felt confident it was checked out and taken care of well! Thank You!

Rosaire Pelletier Jr

22 de sep. de 2015

It was a good experience. Thank you for the service.

Anil Murjani

22 de sep. de 2015

The staff was friendly, the service prompt the waiting room comfortable, WIFI and TV were welcome. We will be back for service and when we are in the market for a new car. Thanks

C Orze

20 de sep. de 2015

The staff were very professional, yet personable. The service person was very thorough and accommodating. The maintenance on my car was timely and the accommodations were very comfortable while I was waiting. Always a good experience.

Janet Maciver

19 de sep. de 2015

we have purchased 13 new vehicles since 2003 at Portsmouth ford .5 star ford dealership.

Leonard Mullen III

19 de sep. de 2015

Everything was great, ran into an issue with the software patch, but Shane arranged for it to be fixed near immediately. Quick, easy, painless.

Louis Fabello

19 de sep. de 2015

F150 supercab xlt...service was excellent and the staff was very accommodating and helpful. All in all it was a very pleasant experience.

Bruce Butterworth

17 de sep. de 2015

Back in July of this year, I had an emergency situation with a dead battery, so drove it directly to Portsmouth Ford without an appointment. I was fortunate to be greeted by Shane Gronlund; he was great (perfect) in every way...courteous, polite, professional, informative, etc. That experience was a prime reason why I decided to make Portsmouth Ford my permanent service facility for my 2010 Focus. So, my next oil change was due and I received a flyer for "The Works" maintenance plan.....made the appointment....and was again fortunate to be greeted by Shane. Once again, the experience was perfect in every way. He fully explained all the information, options, costs, etc., etc. Also, it was a particularly busy day in service and even though he was "straight out" throughout the morning, he continually came over to the waiting area to keep me updated and informed and to answer any questions should they arise. Bottom line, I am sure all the staff members are excellent, but Portsmouth Ford is indeed fortunate to have Shane as a service representative....I hope to see him on my every visit!

Jane Fournier

16 de sep. de 2015

I made an appointment ahead of time and was told to expect it to take about 2 hours or so. After bringing my car in at the appointed time I noted that it was completed in about 2-1/2 hours. Job well done.

James Drake

15 de sep. de 2015

I was covered by EasyCare, and they honored the work. Shane did an excellent job interacting with EasyCare.

Betty-ann Robinson

15 de sep. de 2015

Just all around fantastic service and wonderful guys

Dianne Newbury

15 de sep. de 2015

Wayne was very helpful when I called to inquire about maintenance on my vehicle. He was helpful in guiding me on what was necessary. I also had mentioned I was taking a trip and he was sure to include this in the notes for the techs. so they would bring any concerns to my attention.He helped to secure a rental vehicle for me and the price stayed within the range we discussed.Your ability to always get me scheduled when I need is awesome. I tell everyone that. Other dealerships (including the one I purchased the vehicle at and is less than 2 miles from my home) NEVER can service my vehicle without at least 2 weeks notice! Ridiculous. Thanks again,Dianne Newbury

Valued Customer

15 de sep. de 2015

The Service department did a great job servicing my truck !!

Dan Brubach

15 de sep. de 2015

The service department did a great job from start to finish and the techs at Wiscasset Ford are the Best in the Mid-Coast Maine area !!

Kenneth Brown

15 de sep. de 2015

2015 F350 XLT Diesel.Excellent service!!The people are excellent to deal with and very helpful.

Timothy Leblanc

14 de sep. de 2015

Delightful experience per usual. This is my 5th vehicle I have purchased from Portsmouth Ford. Fast easy process per usual. Salesmen wasn't pushy and broke down all the options and explained everything clearly and even found an extra rebate we overlook during the original meeting. I will be back again.

Barbara Wacker

11 de sep. de 2015

Small crisis somewhat technical that needed to be fixed "right now". You got it in and done. Can't ask for more.

Dennis Duquette

10 de sep. de 2015

I had a problem with my car. Everyone gave 110% to make it work and resulted in one satisfied customer.

Suriya Sukduang

10 de sep. de 2015

service was fast and Shane Gronlund was a great service advisor to work with. I was surprised to see my truck was washed after service was done. Great job by the service department.

Charles Dubois

10 de sep. de 2015

They did a good job. Thank you.? on my recall on my 2012 ford focus

Bruce Sarro

10 de sep. de 2015

The wait at the service desk needs improvement, I'm sure it's hard to gage but I would look at that, maybe an employee working in another area could help out when it gets crazy then go back to their normal duties could be the answer !

Kevin Schmidt

9 de sep. de 2015

I took my 2011 Ford Fusion in for 55,000 mile service and to get the A/C repaired. Rob Clark was the service advisor and he was terrific. The car needed brakes and a new A/C compressor and he worked extremely hard to get me the best deal and the repairs done in a most timely matter. I did need new lug nuts which did not make me pleased but that is an issue with Ford Motor Company and not Portsmouth Ford. I always get complete satisfaction from the staff there.

Brent Connolly

9 de sep. de 2015

Great staff, fair prices, super service.....brent

Paul Daszuta

9 de sep. de 2015

Eddy Francis is a credit to your staff and made the entire experience enjoyable. Hope he is still with you when I purchase my next F250. Please do not flood me with "e mails" of contact me needlessly. "

William Stalker

8 de sep. de 2015

Purchased a 2015 Ford 150 Supercab. I wanted a Supercrew 2.7 Ecoboost XLT with Chrome or Sport package. Those combination of options seem to be rare as I had looked in New York, Arizona and finally New Hampshire. Although I wanted a Supercrew, I decided on the Supercab as it had the options outlined above. Eddy Francis was very friendly and professional. My wife and I loved the no haggle sales approach and were very satisfied with the trade in allowance given.A great job.Thanks

Dawn Croteau

8 de sep. de 2015

Always pleasant and helpful to deal with. I would and I do recommend family and friends to Portsmouth Ford.

Michelle Perron

8 de sep. de 2015

I am very impressed with the quality of service and commitment from everyone at Lincoln. My sales person, Eddie Francis, was exceptional in making the buying process work. He has an outstanding level of commitment to his customers. The service staff is outstanding too. My parents had a gorgeous Lincoln Town Car that I really admired and enjoyed. And so, this is what made me decide to move over to Lincoln.Thank you. Thank you.

Anne Neron

8 de sep. de 2015

Once again, Shane Gronlund ( service advisor) took excellent care of my needs. My 2010 Explorer had a "check engine" light on and Shane had the problem serviced in a courteous, timely manner. It is comforting to know Shane will attend to my two Fords whenever the need arises.Anne Neron

Trent Johnson

8 de sep. de 2015

Very prompt and professional service. Shawn was great.

Barry Finno

8 de sep. de 2015

Always meets expectations. Highly recommended to those we know.

Jean Ellison

7 de sep. de 2015

2014 escape needed updates and transmission checked. Rental for day all checked and updated. Homeward by 4pm. All working well. Thanks!

Cynthia Harrington

7 de sep. de 2015

Always very helpful and very friendly. Keeps me up to date about what needs to be done

Dea-sue Pelletier

7 de sep. de 2015

My problem was handled professionally. Communication was clear and appropriate.

Wendi Gazda

5 de sep. de 2015

I love my new Escape! My salesman was excellent and I feel like I got a great deal. I have and will continue to recommend Portsmouth Ford to my family and friends. Definitely an easy and satisfying experience purchasing a vehicle from you. My husband and I have bought 4 vehicles at Portsmouth Ford now and we would not go anywhere else.

Richard Copp

5 de sep. de 2015

Everyone at the dealership was very nice and friendly and didn't pressure you and gave you plenty of time to look around and was there when you had questions. I would highly recommend the dealership.

Christopher Hayter

4 de sep. de 2015

Wonderful experience it's my second truck I've bought there

Susan Piche

4 de sep. de 2015

Purchasing a car is one of my least favorite things to do. Looking and test driving them is one thing, but the actual buying and filling out paper work etc. is not at the top of my "favorite" things list. However, I found the whole ordeal from test driving the Ford Escape to the purchasing ,and all of the paperwork painless and not that bad at all. Kurt was a true professional. He made the whole process enjoyable. I felt no pressure,was not afraid to ask questions in the least bit,and felt at ease. That is what I like to see and feel when I am thinking of purchasing a vehicle. It was probably because of him that we purchased a vehicle from Portsmouth Ford. Kuddos to him and a job well done. We will definately buy there again. Thanks Kurt! Awesome job.

Dianne Scott

4 de sep. de 2015

I really needed to clean the inside of my car and kept putting it off. I didn't know that you provided that service until the man helping me, told me about it. I jumped on that opportunity and was very pleased with how my car looked. Thanks!!

Janet Giovanniello

4 de sep. de 2015

I had a bed liner installed on my new 2015 Ford F-150 Lariat. It was done fast, in a friendly way and turned out great!

Keith Mclaughlin

4 de sep. de 2015

Shane was fantastic. He is very helpful and enthusiastic.

John Mangini

4 de sep. de 2015

We just moved from Michigan and found your service desk to be excellent to help us get the service we enjoyed from our dealership in Michigan.

Sara Frizzell

3 de sep. de 2015

We needed to have an inspection done and an oil change. They were very helpful in scheduling this and carrying it out.

Denis Crawford

2 de sep. de 2015

Car wash was a bonus , staff is always friendly and they explain what will take place .inspection was timely

Christine Allen

2 de sep. de 2015

Very friendly service and my car was fixed under warranty without any issues.

Pamela Wheeler

1 de sep. de 2015

Ron did a great job keeping me informed and listening to what my problem and concerns were. That does not often happen when I take my car in for servicing with other dealerships. Thank you.

Katherine Jolie

31 de ago. de 2015

Buying and servicing our cars is always an excellent experience here

Daryn Marsh

31 de ago. de 2015

Great Service! I went in for my scheduled 30,000 mile service and while I was there they took care of a transmission recall and replaced a faulty clutch assembly in 5 short hours so I didn't have to travel back on a different day. I live 50 miles away in Massachusetts and am very happy that I purchased my car and get service at Portsmouth Ford!

Ken D.

31 de ago. de 2015

Purchasing my Lincoln was an easy experience. My salesman Chris was quick, and thoughtful offering both my son, and I a water while we waited for the paperwork. Everyone evolved between financing dept. to car prep did there part, and I was on my way in no time at all. Thank-you

Lou Prince

31 de ago. de 2015

Service wss great, time to complete the job was more than good, even got my car washed for free. Service Advisor kept me updated.

Roland Chevalier

30 de ago. de 2015

I have a F 150 pickup truck. From the sales department to the service department I have been treated with respect. The service manager that I saw for warranty work on my truck told me what was wrong. And then told how long it was going to take to fix. It was a pleasant experience took half hour. Off on my way.

Patricia Kelley

29 de ago. de 2015

2011 Ford Focus purchased and always serviced at this Portsmouth dealership. Never a bad experience from the sale, to the techs and right out to customer service at check out!

Albert Macarthur

28 de ago. de 2015

The work took more time than we first thought but in all we know the work was done right and we do appreciate that.

Colin Moss

28 de ago. de 2015

Excellent service from Service Advisor Shane. Thank you

Adam LaCasse

27 de ago. de 2015

I made my appointment online. It is nice that you provide that tool, but it needs to be fixed to accurately reflect reality. I chose from the menu my year and model and type of service I was looking for (an oil change), then hit "Next." This all seemed natural and easy. Then on the next screen there was calendar asking me to "Select Time." I selected 5:00pm from the available options and hit Next, entered my contact info, and I was good to go. I even received a confirmation email stating, verbatim: "Your appointment for your 2014 Ford Escape is scheduled for: Tuesday 08/25/2015 at 5:00 PM". That seems pretty cut and dried to me. I made the appointment for 5:00 PM Tuesday.Lo and behold, when I arrived at 5:00 PM on Tuesday there was mass confusion. The service center apparently closes at 5:00 PM. Why would the system let me make an appointment after the place is closed? The representative suggested that it was because I didn't change the default "Will Drop Off Vehicle" to "Will Wait for Vehicle". It is true that I did not change (or even notice) that box, but I was skeptical. I went through the interface again today and even after choosing "Will Wait for Vehicle" it still lets me select 5:00 PM.The good news is that the representative ultimately made the appointment happen. He understood that it was a problem with the website and he had someone stay late to service my vehicle. That is terrific and I am thrilled that he was able to work it out for me. Of course, all this could have been avoided if the website more accurately reflected reality.In summary: the website interface needs to be changed because it causes confusion and stress, but ultimately my needs were met and I am thankful for that. I will continue to have my car serviced at Portsmouth Ford, but I will not use the website scheduling interface anymore unless you let me know it can be trusted. Thank you.

Steven Warnock

27 de ago. de 2015

Always a pleasant place. I have no issues. Your team is always helpful

Dee Pafford

27 de ago. de 2015

I purchased a 2013 Ford Escape which needed an oil change and check up. Going in on a Saturday, without an appointment, I wasn't sure if the vehicle could be serviced. They did have time, lent me the little van so I could go shopping while the vehicle was being serviced, and the vehicle was finished when I returned. Additionally giving it a car wash. The experience was easy and convenient. Also appreciated. Thank you.

Kalen K

26 de ago. de 2015

Very well-done. I wish it had been offered that for one of the major services (15,000, 30,000, etc.) a loaner could have been offered but I wasn't told this. I will make sure I request one for each major service from then on, as it makes it much easier for logistics.Otherwise, all was great. Each service rep was polite, knowledgeable, and friendly and all service was done quickly and with minimal issues. Very pleased with the service and price from Portsmouth Ford.

Crystell Anthony

25 de ago. de 2015

MY Lincoln is my favorite car - I have always purchased my cars and had them services by you becauseof the outstanding quality of service I receive.

Gail Koestner

25 de ago. de 2015

I will call or visit again for some touch up paint for a few scratches or recommendations. GSK

Glenn Kisch

24 de ago. de 2015

Great job as usual. Will bring my other fords here maybe even my silverado

Dennis Townes

24 de ago. de 2015

Inspection - Oil and Filter change. Interior cleaning.2015 Ford Escape - My bill was not explained in detail to me. They did not vacuum the back of the vehicle. The interior dusting was partially done - there was still dust. The car mats were cleaned very well.

Colleen Buzzell

24 de ago. de 2015

My experience was fine. I do however hesitate to mention, I still have a wierd smell coming from my AC and vent. The serviceman stated it might or might not work. It smelled better for a few days but did return. I also struggle with the statements about this survey and if it is less than perfection is seen as a failure. It feels so much like a sales pitch

Theron Donovan

24 de ago. de 2015

I enjoyed the breakfast area as I waited. They alerted me to a recall on my car and took care of it right then and there. Thanks

Ron Caouette

24 de ago. de 2015

Best service dept. In the area knowledgeable, curtious friendly thank you

Frank Allen

22 de ago. de 2015

Got right in and only had to wait a hour and a halve-thank you

Paul Winskowicz

21 de ago. de 2015

Service was prompt, and professional I brought my explorer in for an oil change and check on the turbo charger connections. Everything was taken care of, and I received a complimentary car wash that was unexpected.The service adviser told me what was found how it was resolved and approximately the time the car would be ready.

Velma Hersey

21 de ago. de 2015

Everyone was helpful, explaining in layman terms what needed to be done. My vehicle was ready in the estimated time frame. I appreciated the courtesy ride to work.

Janis Penta

21 de ago. de 2015

Had a new cover for a console compartment installed. Took less than an hour; they did the job they were supposed to do.

Null Null

20 de ago. de 2015

No complaints. They always work with me and my busy schedule. I own a septic design and installation business and Rob is always flexible.

Jose Caraballo

20 de ago. de 2015

Quality people services and always looking out for the best interest of the customer.Thank you!

ARBin NH

19 de ago. de 2015

Overall - everything was great. Service reps were very pleasant and professional. Only reason I did not rate as a 5 overall : my appointment for a State Inspection was at 1045 and my car did not even go in the shop until 1117 ...thank-you

James Dowling

19 de ago. de 2015

Reasonable labor rates with reliable, courteous service.

Becky Allen

18 de ago. de 2015

Staff was very helpful and knowledgeable and spent time going over the entire vehicle

Tow Vehicle

18 de ago. de 2015

Service was professional given the time constraints of the purchase. I didn't know about the new cash back program, but was given it anyway. Finance was knowledgeable and finished stayed with us after hours to finish paperwork.

Paul Morganelli

18 de ago. de 2015

No waiting for the appointment to be serviced although the dept was pretty busy. Just went in for THE WORKS and an estimate for brakes which I thought a service e coupon/rebate from the dealership would be good for but advised that it was only good for FORD/Lincoln vehicles. Also advised for a battery replacement. Good advice to prepare for the winter. Be back soon for the brake service. Thanks,Paul M.

C Pare

15 de ago. de 2015

Helpful staff! - and a well-stocked waiting room with WiFi.

Muzikman

14 de ago. de 2015

I bring my newly purchased hybrid back for all its routine maintenance and always have a great experience. Everybody is friendly and professional and my car always comes back in tip top shape. The courtesy shuttle is a great added benefit as well!

Dennis Manson

13 de ago. de 2015

Dropped my truck off before the dealership opened, which is convenient due to the time I start my day at work. Brought it in for mileage check, oil & filter change, tire rotation and state inspection. I received a call that it was in and being worked on at the scheduled time of 7:30 and was given a recommendation that it was also time to clean and service the air conditioning. I accepted and got a call within 3 hours that the work had been completed. When I picked up my truck I also found that my truck had been washed. Nice bonus. That was a nice extra. Thank you for a job well done. Dennis Manson

Steven Brown

13 de ago. de 2015

Thanks for finding the problem .Would have liked a better loaner vehicle not a big jeep fan . Thanks

John Baker

13 de ago. de 2015

Made appointment online, dropped vehicle off for the oil change, and a it was done quickly

Timothy Lindsey

13 de ago. de 2015

Wayne L. was great...................................................................................................

Julie Wyman

12 de ago. de 2015

Shane was great to work with. He took care of our warranty issues very quickly and we were very happy with the results.

Michael Lafond

12 de ago. de 2015

I had my 2009 Ranger in at Portsmouth for my annual state inspection. I went through the Quick Lane. My visit took less than an hour the staff was great. This is the only place that I bring my vehicle for work or repairs because I trust the staff at Portsmouth Ford.

Michaela Pugh

12 de ago. de 2015

Great as usual and I have to get to fifty characters.

David Labarre

11 de ago. de 2015

Excellent service. As always. Dealer and Finance manager were friendly and helpful. The price and rebates and selection of cars you literally can't beat... not even close! Love the no haggle pricing on the cars. The price you see on the sticker is the price you pay. No hidden fees and they don't try to sell you on crap you don't need like under coating, scotch guard and blinker fluid. Honest, no pressure, no commission dealers. This is why in the past 40 years I only buy at Portsmouth Ford and I live 50 miles away. Worth the drive.

Ronald Lorek

11 de ago. de 2015

I went in for a state inspection, everyone was helpful and I received a truck wash too which all and all started a great day for me.

Brian Plimpton

11 de ago. de 2015

Friendly ,on time, polite great experience, nice facility

James Stewart

10 de ago. de 2015

I received excellent service and it was done in the time projected.

Gregory Heal

10 de ago. de 2015

Made appointment for oil & filter change. When I arrived for the appointment I was taken care of immediately and he suggested the only thing left to keep up with was having the air conditioning check which I agreed to, also did the tire rotation. I was out of the dealership in about an hour. He also let me know what the costs would be.

Joshua Collins

10 de ago. de 2015

Everything was great. I brought my car in for a recall and oil change, and from the moment I walked in to the second it was finished I felt as though I was in good hands. I stepped outside for a moment to take a phone call, and they called me to let me know it was finished.

Mark Pearson

9 de ago. de 2015

Eddy Francis was very informative and helpful!!!!!

Raymond Demarett

8 de ago. de 2015

Portsmouth Ford serviced my Mecury Montego last Saturday without an appointment. It was time for an oil change and tire rotation. My service was fast and professional at a very fair price.

Thomas Kelleher

7 de ago. de 2015

Great, fast and friendly service. Vehicle taken at appointed time and finished sooner than anticipated.

Thomas Benoit

6 de ago. de 2015

Excellent service. Wait was what I expected. They even washed the car which I didn't expect

John Romps

5 de ago. de 2015

Great service done quickly and very well. We were very pleased.

Raymond Veilleux

4 de ago. de 2015

I went in for an oil change and Shane the service writer informed me that last year at this time I serviced my air conditioning, and let me know if I wanted to do the service again, they were having a special. I had the service done, and was informed that a valve in my air conditioning unit was leaking and would need to be fixed. The part was not in stock, so I had them order it, and they let me know it came in, and I made an appointment to have it repaired. I glad the Tech found the leak.

Norman Smith

4 de ago. de 2015

We have been loyal customers of Portsmouth Ford for years. Staff is knowledgeable about Fords cars and trucks whether for purchase or lease. We have never been disappointed. Service staff is exemplary. They always address all of our needs politely and professionally. We have recommended friends to Portsmouth Ford in the past and will continue to do so in the future.

Amanda S

3 de ago. de 2015

I purchased a used 2013 Lincoln MKZ. Absolutely fell in love with the car when I drove it, and Mike MacDonald was so helpful in showing me absolutely every option they had available and was extremely patient in answering all my questions. The sales staff here is not pushy at all, and my family and I have been purchasing vehicles here for decades. I am completely satisfied with my purchase, the financing options, and the extended care/warranty options.

Anthony Ellis

3 de ago. de 2015

4th car purchased at this dealership and rate them 10. However, while I understand it is a high volume discount dealership, it would be nice to have a loyalty incentive.

Antigone E Mitchell

3 de ago. de 2015

Quick and efficient with very friendly and helpful staff. Exactly what I was looking for.

Nancy Schneider

1 de ago. de 2015

Was having a problem with my AC being clogged and water was draining into the interior. Was taken care of with in 24 hours of my dropping the car off and was given a rental, which help a lot since I live in Massachusetts.

Mary Janvrin

1 de ago. de 2015

2014 FocusGREAT STAFF!!Originally went to look at leftover hatchback Focus. When I went to showroom to start process of buying the hatchback there was another Focus on the floor.The cost of the white Focus I purchased wasn't much more and many more options.Very happy with purchase

Donald Johnson

1 de ago. de 2015

The parking lot was blocked off for new paving, there were no signs with directions which way to go, this was both coming in and leaving. I have seen a big change since they took on Lincoln. When the staff keeps turning over it makes you wonder what is wrong. The same staff had been there a very long time before Lincoln/Ford. Next truck may go elseware. Not happy with attitude from management.

Rebecca Thurston

31 de jul. de 2015

Sent for service on my 2010 Ford Escape as my local repair person couldn't figure it out. Staff pleasant and helpful. Took a long time, but they were thorough and found the problem. Also paid for my rental car when I had to leave it overnight.

Brenda Westphal

30 de jul. de 2015

I purchased a 2015 For Escape which I love! The staff was very helpful and personable. When I picked up my vehicle the associated went through the options of the car nd even helped Sync my cell phone.

Foundation sealers

28 de jul. de 2015

Service people were excellent. Got my truck fixed in a day. Very pleased. Joe was very helpful and friendly.

William Lockwood

28 de jul. de 2015

I recently leased a 2015 ford explorer. This was my first leasing experience. Eddy Francis at Portsmouth Ford was amazing! He went above and beyond, even to the point of coming in on his day off to deliver the vehicle at a time that worked with my schedule. It was a great buying experience.

Helen Deprima

27 de jul. de 2015

The oil change and tire rotation went smoothly and on time.

Timothy Noonis

27 de jul. de 2015

Hi, I had an oil change and some other minor work done. The service adviser Shane was upbeat and helpful as I had some recalls on my car that I was unaware of.

Alain Dumont

25 de jul. de 2015

Unfortunately had to bring the car to the garage within 3 days since it was not running well. I hope it gets fixed

Customer

22 de jul. de 2015

I had an appointment at 4 to have my Ford Fiesta inspected. They were pretty busy, I believe there were 6 people in the service waiting area. I bought my car at Ports. Ford, have all the service done there and am generally happy with the service. Shane, who checked me in was very polite and friendly, as he has been in the past when I was there. The woman who cashed me out that day was also very nice. The waiting room area is comfortable with the large screen TV, chairs and lots of snacks which makes the wait more pleasant. Even the mechanic (?) who pulled my car around after it was washed (nice touch by the way) was cheerful and friendly. I felt like I was there a little longer than I'd like -I had an appointment a 4 and did not leave until after 5 but would still recommend and am happy.

Hayley Alexander

21 de jul. de 2015

The staff are always helpful. The warranty repair on the headliner involved two trips. The first time I was not told it was not repaired. The second time it was done properly. The reason I didn't offer the highest rating is because the A pillar was all smudged from the tech's hands and there were screws and scraps of packing left on the seats.

Scott Prunier

21 de jul. de 2015

Micromanaging of services requested during sales. Undercoating not done by service but sales. The salesman was out and the lack of organization was obvious. Still waiting for the salesman to get back to us on buying a new key and the features of it. Lack of attention once the car is off the lot.

Barbara Taylor

21 de jul. de 2015

Service on recall was excellent and car was washed and completed within the window given me by the service advisor.

Leslie

21 de jul. de 2015

My Ford Explorer was in for routine oil change, tire rotation and state inspection. Everything went smoothly and efficiently.

Mary Hastings

21 de jul. de 2015

The service department is great!! Shane was awesome! Thanks

david hamel

21 de jul. de 2015

Mike Shannon did a great job. One of the easiest car purchases I've ever made.

Veronica Latimer

21 de jul. de 2015

I arrived without an appointment but the gentleman that helped we was extremely nice and managed to get the work I wanted done is a very timely manner. Thanks!

David Dubois

21 de jul. de 2015

Ford Fusion. This was a new car and the service I got was outstanding. As have bought 6 cars from your dealership nedd I say more. Thanks Kurt , you were very helpful.

Christopher Hughes

21 de jul. de 2015

Great job! Would highly recommend Portsmouth ford to family and friends.

Anne Neron

20 de jul. de 2015

Once again, I was very happy with the service especially the care Shane Gronlund extended. Also love the courtesy pick up service and the comfortable waiting room.

Barbara Kennedy

20 de jul. de 2015

Had to bring my car in for a recall. The service advisor was very helpful and I was completely satisfied with the time that it took to fix the issue.

Janet Kelley

20 de jul. de 2015

Service was excellent. The vehicle was taken in and the service completely timely. Everything was explained and the service tech was knowledgeable and courteous.

Robert Sawyer

17 de jul. de 2015

Good service with the small exception of, I would have appreciated being asked if I wanted my new tires with the white lettering out or not?

Janis Penta

17 de jul. de 2015

Completed my 5,000 mile service plus 2 recalls in a timely manner, even though I was late for my appointment. Shane G. informed me of the 2 recalls (bolts in steering assembly and a computer update) and then determined the compartment that wouldn't open needed a new part instead of a repair, so I will have to return when it comes in; but Shane assured me it would be a simple fix that wouldn't take much time. I've dealt with Shane before, and he's always been helpful and accurate in his assessments/explanations.

Don Foster

17 de jul. de 2015

Portsmouth For Service is tremendous. I am never disappointed. Professional and competent. Pricing always fair. Pleasureable experience always.

Donna Drolet

15 de jul. de 2015

Staff was very informative, helpful and friendly. I was completely satisfied with the service I received. Thank you.

William Hess

14 de jul. de 2015

I was skeptical about making an appointment and bringing my car in based upon my past experience with this dealership. However, the customer service person, Shane, did a great job in communicating with me and delivering his the vehicle on time. I will consider returning to Portsmouth Ford for my next repair.

Mark Schlieper

14 de jul. de 2015

Love these guys, best dealership ever. I will go back for all my service. I was treated like a king.

Margaret Morton

13 de jul. de 2015

trying to check in took forever because there were only 2 men that seemed like they were working checking people in/out and answering the phone and there were 3-4 people behind them appearing to be doing "stuff" on the computer or talking with mechanics not about a current car and wouldn't even bother looking up at me and say something. The poor guy that checked me in kept apologizing because he knew I had been standing there for a long time while no one else could be bothered. Even if they aren't supposed to be checking cars in they can at least acknowledge that someone's there and tell them someone would be with them as soon as possible. Then I was there 15+ minutes longer than I needed to be because there was only 1 person working while everyone else either left for the day or were chit-chatting with other people and he had forgotten that they turned in the key because he was busy with a couple of other things.

Valued Customer

11 de jul. de 2015

I brought my 2014 F150 in for the first service. Although the shop was very busy and I didn't have an appointment, I was out of the shop in about one hour.

Robert Desormier

10 de jul. de 2015

Brought my truck in for the "Works" and all work was done in a professional manner.

Janet Morton

10 de jul. de 2015

EXCELLENT SERVICE; ALSO AN EXTREMELY FRIENDLY, KNOWLEDGEABLE, AND POLITE STAFF AT THE TIME I HAD MY CAR DETAILED.

Jim D.

10 de jul. de 2015

I purchased a Ford Explorer and Eddie was great to work with. I came in and drove out with my new vehicle. Very happy with the experience.

Kenneth Noel

10 de jul. de 2015

Service tech is a fantastic resource with great knowledge and customer service.

Sheila Mahoney

9 de jul. de 2015

Completely satisfied. Very punctual and loved the car wash

William Irving

9 de jul. de 2015

I was there for an oil change and it was taking longer than usual. I did not know that they would wash my car, which was nice, but I was limited for time. I wish they had told me up front what the wait would be, usually 30 min +\- ..... I had a 7:30 appointment and I did not leave until 8:40.

Valued Customer

9 de jul. de 2015

Great place to have any vehicle serviced excellent staff !!

Kevin & Paula Brodeur

9 de jul. de 2015

Everyone at your dealership was a pleasure to work with. Our salesman Mac was GREAT!

Kristen Nicastro

8 de jul. de 2015

Always trustworthy to get the job done. even if there is a problem they fix it

Bruce Butterworth

7 de jul. de 2015

Yesterday (Monday, 7/6/15), I had to call Ford Car Care Emergency road assistance as car wouldn't start while going in for a coffee. First of all, that service was great; got a jump start and headed immediately to Portmouth Ford to follow up with the problem (dead battery). Without an appointment, I was greeted immediately and VERY pleasantly by Shane in the service area....not only did he get me back on the road within 45 minutes, he gave me continued updates while in the comfortable waiting area. I cannot say enough how much it was a pleasure to meet and work with Shane and Portsmouth Ford! THANK YOU!

Cherie Simard

7 de jul. de 2015

We were looking for a second car. Needed it immediately. There was no hassles. The car fax and price were clearly stated. The loan was approved in minutes and we picked up the car 2days later. It was the easiest purchase of a car I have done.

Gary Oberg

7 de jul. de 2015

You need more jelly mini donuts. Rob is great to work with and is very helpful with suggestions.

Patricia

7 de jul. de 2015

Leased an Escape for a second 2 year lease. Great salesman. Physical building and lot need some serious sprucing up.

Elizabeth Laine

5 de jul. de 2015

Easy in, easy out. Parts were waiting when I brought the car in for the recall and I was out in less than an hour.

Richard Bicknell

3 de jul. de 2015

Service was quick, your staff couldn't have been nicer. Love my Fusion!

Katherine Flynn

3 de jul. de 2015

I purchased a used a used Fiesta elsewhere and got a recall for transmission. I was taken care of quickly courteously and it was a good experience. Service guy's were great. Thank you.

Therese Lake

3 de jul. de 2015

The problem was something that has been ongoing. When I brought the car in to have it checked and repaired it was taken care of as well as finding that I also had a potential problem with a tire which was also taken care of. Thanks Sean

Daniel Ferris

2 de jul. de 2015

This was by far the best experience I've had spending money! The process was clear, accurate and fast! I'm so happy I listened to 3 of your customers who told me to go there because the prices are fair and the selection is outstanding! My friends were right! We will be going back everytime, not only because we only buy fords but we loved the service. One little suggestion: You seem to get a lot of customer referrals... how about doing something for that customer that referred others? Like maybe a small gift card to an auto shop, walmart or target or dinner coupon? Just a thought. If not, it wouldn't stop me from referring my friends and family.

George Brinson

2 de jul. de 2015

My second f150 i have purchase here, 1st one in 2003 traded in for 2015. Eddy my sales rep top shelf all the way. A pleaseure to work with him.

Rachel Livingston

2 de jul. de 2015

Service was much quicker than expected and everything done was explained clearly including recall information.

Donna James

2 de jul. de 2015

Called the same day, got in for my oil change, and also had a mechanic check on a problem I was having with the engin light and the wrench light was coming on. Found out it was to do with the throttle and it was fixed at that time. Thank you for doing that all in one day, thought I would have to return to have that done.

Thomas Benoit

1 de jul. de 2015

Got there early. Took the car in and had it for the time they said it would take. No complaints

Norman Patenaude

1 de jul. de 2015

Staff is very professional, courteous and attentive.

Sylvia

1 de jul. de 2015

I liked the person who waited on me, he didn't force anything I did not want to have done and actually cared whether I had reward points left over....Very positive experience..thanks...

Kathleen Davie

29 de jun. de 2015

Brought my 2012 Ford Edge in Saturday, June 27, for a tie rod replacement. It took less time than they thought, and staff, especially Rob, was very helpful. Everyone I dealt with was extremely efficient and pleasant.

Paul Winskowicz

29 de jun. de 2015

I purchased a Ford Explorer and was pleased with the knowledge of the staff and their professionalism. everything was very well explained and my questions answered. If the answer was not known the staff member said so up front, and searched others or the database until the answer was found.

Brian Plimpton

29 de jun. de 2015

great job I was even impressed when The truck was delivered with a bolt in the tireYou folks took responsibility and fixed it right away

Dennis Newhart

27 de jun. de 2015

Sean was excellent. Knew what I wanted/needed and did it quickly.

Lezlye Shea

27 de jun. de 2015

Service was fine. The only problem I have is that after I got home, I looked at the invoice and they had the mileage wrong. For some reason, the number they put down was much higher than the actual mileage. The actual mileage was 30,054 and they put down 32,411. That's quite a difference and I don't know how they came up with the number they used. I am going to call the dealer about it.

Stephen Grant

26 de jun. de 2015

I've purchased 3 Rangers, an Escape, and most recently a Focus. The sales help has always been forthright, and honest. I will continue to make my vehicle purchases here even thou it's over an hour away for me.

Charles Bryon

26 de jun. de 2015

I have a 2013 Ford Fiesta SE. Shane Gronlund was extremely helpful, polite, and professional. I was unsure about using dealership services but would strongly recommend Portsmouth Ford again and will return for future service needs. Thank you.

Lesley Delacerda

25 de jun. de 2015

Love My Lincoln. Micheal Shannon really pulled the deal together very quickly.

Heather Macdonald

25 de jun. de 2015

I love my new Escape. I and my parents have bought several cars from Portsmouth Ford and have never been disappointed. Great sales department, great service department.

Dale Thibeault

25 de jun. de 2015

Our sales representative took the time to find the exact car I wanted with the exact features I was looking for. Mr. Shannon was patient with me as I had to reschedule my appointment twice due to my job. When I arrived the car was at the front of the building ready for my test drive. He greeted me as soon as I arrived. The process to buy the car he worked as quickly as possible respecting that the day I purchased the car was my only day off. He showed me all about my new Fiesta. How each feature worked. He is very knowledgeable and wants to please his customer.

Robert Pierce

24 de jun. de 2015

prompt completion of requested service and a wash.

Harold Denison Jr

24 de jun. de 2015

We have been buying from Shane for quite a while and are very happy with him and the service at Portsmouth ford.

Michael Souza

23 de jun. de 2015

This is the third vehicle I have purchased (in a 15 year span) through your dealership. Michael Shannon was very informative and helpful with selecting the perfect Lincoln MKC for my taste.Which was not an easy task since I was trading in my Navigator. Thanks again

Brian Monnat

23 de jun. de 2015

It was a faulty aux brake pump and covered under warranty. Very disappointed that that easy care doesn't offer brake fluid coverage for $ 110.00 . kinda like new transmission and no fluid !! still no thrilled with easy care with purchase of 4 warranty's and almost $ 8,000.00 given in coverage they have made money off me .Brian

Robert Michaud

22 de jun. de 2015

great communication with Shane. Told me when my car was ready as well as communicated with me throughout the day.

Mark Thorne

22 de jun. de 2015

Very prompt and professional service. Wayne didn't have much time to get my truck into the shop when I called him the day prior to service. It was a great surprise when I got a call from Wayne the next day saying that the truck was serviced and ready for pickup at my convenience. I am continually impressed with the order and efficiency of the facility and the dedication to customer service at Portsmouth Ford and Lincoln.

M R

22 de jun. de 2015

Staff was super helpful and answered all of my questions.

Joy Page

21 de jun. de 2015

Great service all around from technicians to service desk.

Richard Strout

21 de jun. de 2015

Needed to get routine service done on short notice before a road trip, drove in and they took care of me very wellAbsolutely no complaints!

Valued Customer

20 de jun. de 2015

Fusion hybrid 2013. Great car. Service is always handled professionally.

Charlotte Jackson

19 de jun. de 2015

My Son Billy is the dentwizard and he saw the car come on the lot. Sent me pictures and the rest is history. Mike MacDonald was great and made sure I was comfortable in the car before I took it home. Asked him if I got a second key and he officially went back into the dealership and told me it was at headquarters and he would mail it to. He also said if you have any questions feel free to call. Thank you the car is a beauty. Charlotte Jackson

Crystell Anthony

19 de jun. de 2015

I have always been exceptionally pleased by the service i receive at your dealership, I have been with you for years, three cars and will continue my association , you are the best!LOve the Lincoln MKX and so appreciate the fine customer, sales and service I receive.Crystell Anthony

Richard Judkins

19 de jun. de 2015

Outstanding service, friendly attentive staff. Definitely a must return service provider.

Lesley Delacerda

19 de jun. de 2015

Contact of the recall was on my Lincoln account with notice that no remediation plan was ready, then mailing contact when remediation plan was in place. This was very helpful. Service team was fast and efficient. Rob Clark explained the remediation and informed me of another pending recall.

Carl Cote

19 de jun. de 2015

Service was very professional and prompt. I like the new internet area near the waiting room.

Christine Williams

17 de jun. de 2015

My service advisor Wayne Laverdiere was exceptional. He kept me up to date on the progress/possible need for replacements for my vehicle all day. He took the time to explain everything and ensured I understood what was needed. The cashier was also very polite & courteous. I purchased this vehicle from this dealership and would rather drive the hour to have it serviced here than take it to the dealership within walking distance from my home. I am always extremely satisfied with my visits to Portsmouth Ford!

Veronica Pratt

17 de jun. de 2015

Jason Drew and Michael MacDonald were both extremely transparent, honest, professional and knowledgeable. They both surpassed my expectations and made my car buying experience flawless. They were attentive and respectful of both my immediate and long term needs of a new vehicle. I would highly recommend them to anyone who is in search for a new vehicle. I have had my Lincoln, MKC for 3 weeks and they are still both available to answer any of my questions and concerns. After visiting four other dealerships on the seacoast, they by far made my car buying experience seamless and memorable. Thank you Jason and Michael for all your efforts in making my experience successful!

Matthew Martin

17 de jun. de 2015

It was my best experience at Ford ever. Shane was very personable and clearly explained all of the work. He offered other services but was not pushy as I have come to be used to on other visits.

Paul Danforth

17 de jun. de 2015

I thought the Service Dept was professional and accommodating. The work was all conducted properly, however, I was inundated by up-selling. Every question seemed to be more of a discussion of additional services I could get.That being said, I thought the price was high for the work.

Brian Stucker

17 de jun. de 2015

I needed brakes for my 2004 Toyota 4Runner. Portsmouth had the parts in stock, I set up an appointment, and they did a great job!Thanks!

Charles Law

17 de jun. de 2015

I would certainly recommend the service department to service their vehicle.

Mary Witham

16 de jun. de 2015

Excellent dealership! I would recommend to friends and family!

James Budroe

16 de jun. de 2015

Great service and experience. I was a walk in and I got right in for oil change. Thank you

Brian Mccleary

15 de jun. de 2015

35K mile check up - great service - had a rattle and the guys quickly identified it as the heat shield and fixed it. I'm very satisfied with their professionalism.

Michael Gaffny

15 de jun. de 2015

Polite employees. Quick service. Do not try to up sellAt all. Pricing a bit high

C John Pare

15 de jun. de 2015

I ran over a utility knife, slicing the tire. Patching and testing the tire was as good, or better, than at a specialty tire outlet.

John Scheel

15 de jun. de 2015

We did not expect to buy a truck when we came to your dealership,however,Eddie Francis, took us under his wing and showed us several models. He let us drive ones we were interested in and showed us a special, he had on the lot. Not having bought a car since 1999 it was too good to pass up and just what we were looking for. A true salesman! Your support staff especially your finance manager was excellent in explaining all the details. I look forward to my new association with Portsmouth Ford and look forward to driving my new truck. Thank you.

Donald Philpot

13 de jun. de 2015

This is the fourth vehicle we have purchased from you and we have always had very helpful sales people and service people as well. Several people stayed late to help us, we had been there for several hours but wanted to try and get the paperwork done. No complaints from anyone. We did have a small issue with our forms for the registry but the issue was addressed quickly. We always recommend your dealership to people we know.

Sharon Werner

13 de jun. de 2015

Service-In and out in timely manner! The service Rep explained all items that were serviced on this visit. Excellent!

Virginia Beaulieu

12 de jun. de 2015

service rep listened to us and kept us informed of the work progress -- good to talk with Tony -- good coffee and waiting area

Vincent Ravgiala

12 de jun. de 2015

Still awaiting to hear if there is a second set of keys for truck?

Barbara Kennedy

12 de jun. de 2015

The service was very fast and Shane was a very good service rep. He was very helpful. I have a 2014 Ford Fusion and the car was brought in for a oil and filter change and multi point check-up

Ray Ely

12 de jun. de 2015

Very helpful, courteous staff. Great selection of vehicles. A+ experience!

Mary Earles

12 de jun. de 2015

It was a very pleasant experience. I went twice to another Ford dealership and left in a very short time because I felt I was being pressed to buy. Chris Sawyer was very courteous and accommodating and let me make my own decision in my own slow fashion. He also helped in setting up different functions that I was not accustom to; i.e. phone. I appreciated doing business with him and Portsmouth Ford.

Tammy Ham

11 de jun. de 2015

very good service. would go back and I would recommend them

Ann Walker

10 de jun. de 2015

Kurt Bettcher provided excellent survive and helped me to select a new 2014 Ford Focus. I love it!

Ray Tweedie

10 de jun. de 2015

The staff in the service area is second to none. They explain everything to you, keep their word on timing, and my truck is better than ever.

Michael Dryver

8 de jun. de 2015

I did not respond earlier, as I had not taken the truck on a shake down with the boat! Went out Sunday, and everything appears to be back to normal! We will be leaving this Wednesday for a 130 mile run=, with the boat will let you know if anything goes amiss! It feels like when I bought the truck, so I would expect everything to stay that way1 Thanks for the great work! Mike

Jeffrey Hoffman

8 de jun. de 2015

Our experience was awesome as usual!! We have been customers of Portsmouth Ford for 10 years! Recommend to everyone! Shane Smith was the salesman and we always use him and he is always excellent!

Gordon Smith

8 de jun. de 2015

We were approached immediately. The salesman was very polite and answered any questions we had, before and after we bought our Fusion. We are happy with our car. It answers all our needs.

Allen Storms

7 de jun. de 2015

I traded down from a 2011 F250 Diesel to a 2014 F150 V6. I was not disappointed. Great truck. Portsmouth Ford has always had great service and things are expressed clearly. Eddy Francis is a top notch sales guy! Chris and Wayne are top guys in service. You should be proud!

Lynn Pressey

6 de jun. de 2015

As always it was great. Friendly helpful staffWayne Laverdiere does a great job

Jason Morrow

5 de jun. de 2015

Shane Smith has always been a fantastic help. Purchased many vehicles with him as well as friends and family. I

Bruce

5 de jun. de 2015

I will not drive anything but a "Ford" truck. Service was excellent and the sales rep went above and beyond to make sure I received the truck I wanted.....Very professional! Thank you Portsmouth Ford!

Ronald Campbell

5 de jun. de 2015

I was looking at purchasing a 2015 Escape that was on the lot

Stephen Hamilton Sr

5 de jun. de 2015

We really like the no haggle experience. The salesman was very helpful, polite and didn't pressure us at all

James York

5 de jun. de 2015

No pressure salesmen and really helpful service once you are ready to look into a car.

Malcolm Graves

2 de jun. de 2015

Wayne L. Was very accomadating. It was a Saturday morning and was very busy for just one service writer. He handled the crowd with respect and professionalism. The sevice tech that did the alignment did a very nice job. Plese recognize them at the next staff meeting.

James Dockham

2 de jun. de 2015

Just had an inspection but the staff person was courteous and helpful.

fordbuyer

5 de may. de 2015

Wow! If you dread visiting car dealers because of all the silliness that usually goes on perhaps you should stop into Portsmouth Ford. Kurt Bettcher made buying my new vehicle so easy! We will return again for sure. Thanks for a great experience Portsmouth Ford!

mgagnon

27 de mar. de 2015

Best car buying experience we have ever had. A++ service. We would recommend Portsmouth Ford to anyone looking to buy a new vehicle. Our sales man was great, as well as all the other staff, and the dealership was clean and comfortable as well as child friendly.

JoshInMaine

20 de mar. de 2015

After visiting a number of dealerships and leaving unsatisfied either by the price, salesperson, sales pitch or all of the above- we stopped at Portsmouth Ford/PortKia. We met Joel Purdham and for the first time all day, we felt like we were dealing with someone we could trust. We found the price for the Escape we were looking for below what others were asking and of better quality. Easy test drives and purchase process, everything was on schedule and vehicle delivered super clean. Would recommend Joel and PortKia for any used car needs.

Cstuart

26 de ene. de 2015

Walked in at 7amwith no appointment and they fit me in . I was in a rental within a hour so my truck could get repaired . They called by afternoon to come pick up my truck. Only negative was it was warranty work and I paid taxes for rental. But that falls on ford for what they cover not the service department. Service department was great.

Vladimir Srbek

16 de ene. de 2015

We all know shopping for a car can be a hustle. I am glad to say people at this dealership had outdid themselves. No pushy, pleasant and really nice to shop with. First dealership that did not want deposit. The whole transaction took less then 24 hours. Before I drove off in my new car my salesperson walk me thru everything and made sure I understand everything. I checked the price with other dealerships (after the fact) and it was the best price available - imagine?I recommend the dealership to anyone who wants to have a nice shopping experience at best possible price.

Joseph Marino

5 de nov. de 2014

This was the best dealership I have worked with buying a new car, the whole process, from meeting a sales person, to signing all the paperwork was SEAMLESS, extremely efficient, and exceptionally pleasant.

Mikecm12

4 de sep. de 2014

Great experience working with Joel Purdham, he was knowledgeable, did everything he said he would do and more. He really knew his product, made our buying experience very easy, relaxing and felt no pressure. I highly recommend Joel and the staff at Portsmouth Used car Center/Kia.Love the car, the extra attention and the overall assistance by not only Joel but his associates as well.

Nanconnors

20 de jul. de 2014

Portsmouth Ford purchase experience was super. The salesman was knowledgable and offered a non- nonsense price. No fooling around with checking for price. They also gave a very good trading in value for our Jeep Wangler.Total purchace time less than 2 hours from test ride to signing on the dotted line. Pickup the next day was again quick, and easy. Full tank of gas, air condition on so the car was cool on the hot day.

KGMG

2 de mar. de 2014

Best price, relaxed atmosphere, great staff. I felt no pressure, and the sales process was quick and easy once we decided to purchase. Chris gave excellent instruction on the technology of our new Taurus. This is our second vehicle purchased from them in 3 1/2 years as we have moved away from GM, and we would recommend them to anyone considering a new Ford or Lincoln. My daughter has since been to the dealership as she considers a new vehicle, and was given the opportunity to test drive three vehicles. Was under no pressure to purchase that day as she considers her options, and was impressed with the way she was treated. Thanks to Mike and Jason for the way you treated my daughter that day! We will be back!

Rudolph Morando

16 de feb. de 2014

I would highly recommend Portsmouth Ford to all people I meet.Great price.My sales person Eddy Francis was very attentive to me and my wife to give us best deal possible. Thanks Rudy and Ann

ScaiacS

16 de feb. de 2014

Purchased the vehicle there, and have always been able to count on their service department. But twice now, I've ended up with goofy things happening. The last time, they forgot to properly tighten the push pins that hold a transmission cover on, which dropped to the ground and I had to drag back to Portsmouth Ford...they replaced it, admitting that it was mechanic error (and also claimed it to be due to a poorly designed part). Then, after waiting a week for the new item to come in, returning to Portsmouth just to have their mistake fixed and traveling a xxxx of a distance just to get there, once again, a mechanic leaves an oil rag up behind the new cover. What is that...? It leaves me hesitant to visit Portsmouth Ford for our next scheduled maintenance, and also asking the question: "What's up with their service department."

mgid

17 de ene. de 2014

Chris was a very professional ( not pushy) salesperson.. He was friendly and knowledgeable. There we no added or hidden fees in the price of the car. The transaction went smoothly .

NHfordf150

10 de dic. de 2013

Had an appointment to have a tech look at my truck. Showed up and apparently they "double booked" me. They told me that I could wait an hour or schedule another appointment. This is the first time I have had a bad experience, but I am sure it will be my LAST. They need to find a new group of employees in the service department before I would ever consider going back. For now, I will drive to Dover, NH Ford or North Hampton, NH Ford to get my work done.

jelnet1

6 de dic. de 2013

I purchased a 2013 Ford F-150 Lariat Pick up truck. I had an excellent experience working with sales Rep Joel Purdham. He was very professional, knew or got the answers to my questions and was a pleasure to deal with.The bottom line pricing is applies to the windows and is in line with or better than average dealers. Overall, I would highly reccommend that you check out this dealer if you are in the Market for a Ford or Lincoln.

PeggyTipton

22 de nov. de 2013

Easiest experience ever, in buying a new car. Price was lower than any other dealer offered. Everyone was very helpful in the process. Very happy to recommend Portsmouth Ford to anyone looking for a new car. And, I LOVE my 2013 Fusion!

Jmitsiaris1

30 de oct. de 2013

Highly recommend this dealership!! No hidden fees, prices reasonable! Great experience. We had been shopping around for the last few weeks and once we came to Portsmouth ford we knew we wanted to deal w them. Our salesman Chris was not pushy, honest and made the process a great experience

DD7777

24 de sep. de 2013

I was nervous about buying a car unseen, but Aaron went through a lot of trouble to take painstaking photos of it and send them to me. I asked for close up shots of any damage, as we were looking for a car in new condition. He did just as we asked, and there were no surprises. This had not been my experience with other dealers, whose idea of pristine differs from mine. The car was priced under book value and thus a good deal. I suppose this dealership prices their cars at the price you would haggle for elsewhere, and then removes haggling all together from the process. We completed our paperwork via mail and fas, then had a shipper pick up our new car and deliver it here, and the whole process was seamless. We would do business with this dealer again, as would our family members ( who live in the area).

RobertJDR

16 de sep. de 2013

Ford of Portsmouth, was amazing! I had the best experience I've ever gotten when purchasing a car. It was truly amazing that Jason Drew was able to get me zero percent financing. I purchased the car site unseen, except for a picture on the web, it was all cleaned and ready to go when I got there! My old car had some major issues and they were able to get me into a great Ford Focus, SE! Michael Shannon, was my sales guy and he was fantastic and very helpful and went over all the options and even since has answered some questions for me, I've even already sent someone to the dealership to buy a car, if you want a Ford, Best Place to go!

SBishop13

8 de sep. de 2013

I was very pleased with the level of service at Portsmouth Ford Lincoln. After having a miserable experience somewhere else, it was refreshing to work with a group of people who were knowledgeable, friendly, helpful and experienced. I dealt with Kurt Bettcher and he was excellent. He answered all my questions, some before I could even ask them, and he really did a great job helping me get into the vehicle I wanted. The truck was in great shape, I took it to my mechanic before I purchased it (again, after having a bad experience elsewhere) and he was very pleased with the condition of the truck. Portsmouth Ford Lincoln sells quality vehicles, not lemons that are patched together with gorilla glue and given a good paint job. Their finance team did a great job and found me a terrific rate. I would highly recommend going to Portsmouth Ford Lincoln for anyone's next car/truck purchase. I won't go anywhere else now.

jeffreyheinrichs7

31 de ago. de 2013

This is the 4th new vehicle I have purchased from Portsmouth Ford over the years. It is the only place I would buy a Ford. Why? Their customer focused business model takes all the hassle out of buying a car. Every vehicle has the sticker price, they discount that automatically to the invoice price, then give you any factory rebates on top of that. Do your research and you'll find their offer on your trade in is very fair. With most dealerships you will eventually get there, but with lots of negotiating and back and forth. Go to Portsmouth Ford and cut through all the BS and get a car at probably the best price you can. They are a very high volume dealer with lots of vehicles on the lot to pick from, If you are buying a Ford doo yourself a favor and give them a visit.

TerryKellaway

28 de jul. de 2013

I was pleased with my experience purchasing a new F-150 at Portsmouth Ford. The dealership has a bottom line price on all new vehicles with no additional dealer fees. The customer service I received from the salesperson, financial person, manager and service people was both friendly and professional. Thanks for making my new truck buying experience hassle free.

fordfannomore

3 de may. de 2013

Bought my milan in february...god awful smell when stopped after driving. They cannot fix it. Will NEVER buy from there again. They say is in vents which is not true. Smell is from motor/trans. Only happens when drive it. Do yourself a favor and buy a foreign brand.

mccannkm

2 de dic. de 2012

After 45,000 miles my ford needed a new engine. I was told by ford that as the largest ford dealership in new england they "did not need my buisness." After being told by the service manager that we could work something out, I was pawned off on a sales associate with no knowledge of my particular situation. I bought my car brand new from this dealership and had it serviced by them for the life of the car (which was not very long.) Portsmouth Ford does not stand behind their product and was the worst customer service I ever experience. Beware if you shop there, they "dont need your buisness"

jstand2925

11 de nov. de 2012

I was delivered a vehicle which did not meet the specs represented in the sales process. I suggested that the obvious error be corrected by my paying cost to add the option that was not part of the delivered vehicle but that was listed on the list of options on the very vehicle I was buying. The management could not have been more rude and flippant in his response to my request. I have spent my life in customer service and this experience is totally unacceptable even for a lemonade stand.

NoAutoFair

10 de sep. de 2011

I had a great experience here. Great price on a great car. No haggling, no surprise fees, and I got KBB value on my trade-in. After a terrible experience at AutoFair, I was very happy to do business with the friendly, honest salespeople at Portsmouth Ford Used Car Center.

sheddski

10 de ago. de 2011

well between both of their dealerships portsmouth used cars and new i have bought 3 2 used and 1 new they were allways there for you to help in anyway they could put it this way i drive fords becaues of them but a bit of advise allways buy the extended warranty piece of mind and FREE OIL CHANGES ! FOR THE LIFE OF THE WARRANTY no one offers that .

trashman503

9 de ago. de 2011

I had an great experience at Portsmouth Ford. I would Highly recomend purchasing your next new vehicle there. Great deal. Great salesman. Fast service. Looked out for my best interest.

dji1987

17 de jul. de 2011

I'm 24 years old and this was my first car purchase (or any major purchase.) I took my time and was very cautious about what dealership I'd be buying a new car from. After visiting many Honda, Ford, and Toyota dealerships, I decided to try out Portsmouth Ford. Similarly, when choosing the car model that was best suited for me, I researched the evolution of the Focus and a ton of customer feedback on the car, before deciding this was the right car for me.I was extremely satisfied with Portsmouth Ford. The dealership was very straight-forward, no strings attached, and offered me no hassle price that could not be beat by any other dealership. The whole transaction went very smoothly. Kurt Bettcher was very helpful, no pressure, and gave me a ton of good advice for a first time buyer. I've had friends tell me that when they bought their first car from other dealerships, that they felt very rushed by their sales consultant and had a hard time getting in contact with them after the papers were signed. Fortunately, this was not my experience. Kurt took his time and guided me through the whole process; and has been very easy to contact since I left the dealership.My only complaint is that the popcorn in the waiting room was way too dry. If you judge dealerships on the quality of their popcorn, this may not be the right place for you...Otherwise, I totally recommend Portsmouth Ford and Kurt Bettcher (look for the guy in the sox hat) to all other first time buyers.

daysafamily

10 de jul. de 2011

My partner and I were shopping for a second car. We visited several dealerships in the Exeter-Stratham-Portsmouth area of NH. Initially, we appreciated the more "hands-off" approach of the salesman we worked with, Bill. He showed us where the different Fiesta's were, and let us take our time looking around. This was the only dealership we visited that let us take a car out for a test drive without riding along, and what an awful experience that was! We RAN OUT of gas (and definitely drove well under 10 miles), and had to put a couple of dollars worth of gas in the tank of a car that wasn't even ours!! Talk about BAD CUSTOMER SERVICE! Then, when we stopped by for a second visit and told Bill which color we wanted and which options we wanted, he kind of huffed and said, 'well, I GUESS I can call my other store in Maine and see if they have one.' When they didn't, he turned to us and said, 'well, pick your color: black or silver?' Excuse me, but when we're going to be financing this car and paying it off for the next five years, I want it to be exactly what I want - so sorry that this takes a little more effort, but isn't that your job? We wound up going to the Ford dealership in Exeter, where the sales people were much more friendly and the customer service was fantastic - I would much rather give my business to someone willing to work with me, instead of Portsmouth Ford.

lighthouse65

18 de jun. de 2011

No aggresiveness, no presure, salesman professional, friendly, great value, resonable, I luv my car and had a great experience. Highly recomend buying a car from Portsmouth Ford.

fatheroffordbuyer

5 de jun. de 2011

My younger daughter (age 24) was searching for a pre-owned Ford Fusion and was impressed by the diversity of inventory offered by Portsmouth Ford's Used Car Center. She sent a detailed email of inquiry that was answered promptly and courteously by sales manager Dave Tucker. Dave answered all of her questions thoroughly and eased her mind about the process of searching for her first pre-owned vehicle. Upon our arrival at the dealership, Dave greeted my daughter and me personally and warmly and handled the entire transaction from vehicle selection, test drive, review of autocheck and carfax, discussion of pricing, warranty and financing options with seamless ease and precision. He made my daughter and me feel welcomed at every moment during the search. I reviewed some of the other previously posted comments regarding Portsmouth Ford that were not complimentary, but I chose to view them as possible isolated instances where communication might have broken down and to let the dealership prove (or disprove) its commitment to insure total customer satisfaction. Dave stepped up to the plate and delivered exactly what he promised: outstanding customer service from start to finish. Be sure to ask for him personally when shopping for a pre-owned vehicle. He will be delighted to meet you and vice versa. Stressed out about the thought of shopping for a pre-owned vehicle? Worry no longer. Just go see Dave Tucker at Portsmouth Ford's Used Car Center. You will be glad you did.

kferris09

24 de may. de 2011

Purchased a Used 2008 Ford Fusion with 22,000 miles. Portsmouth Ford had the largest selection within their inventory in all of New England. I was extremely impressed! I received exceptional service from Dave. I felt completely comfortable throughout the entire process. Dave was patient and extremely respectful as it was my first time purchasing a newer car. He answered all my questions thoroughly and addressed all my questions right away. I will certainly recommend the Used Car Store of Portsmouth Ford to family, friends, and co-workers.

kkirby

9 de mar. de 2011

Bought a new 2010 Lincoln MKX for over $45,000 from this dealer. Drove it off the lot and DVD player did not work. Took it back to get fixed and took 4 trips to the dealer to finally get it fixed. Then went in for routine service and they rotated my tires. They broke my lugnuts. They said they had to order new ones so they took some off of a car on the lot and I drove away. I had to go back two more times to try to get them fixed, but they couldn't fix them, so they convinced me that I didn't need the actual lugnuts that lock the hubcaps (that came with the car)because I lived in a safe area. So I accepted that and took the second hand (non-locking lugnuts). Then about 7 months after owning the car, the "low tire pressure light" went on. To keep it short, it goes on every 5 to 7 days and my tires lose anywhere from 2 - 15 lbs of pressure each. It has taken over 5 visits to try to solve this problem and the most recent time I took it in they said that they can't do anymore for me. I have to fill up the tires every 5 to 7 days and they told me to "go to another dealer". They also said that perhaps I am overinflating them. The last time they filled up the tires, they filled one to 45lbs (10 lbs over standard)!! I spoke to the general manager and he said he would get the service guys to take another look and they have discovered that there is a small leak in the wheel. They are making me pay for this and when I complained, the GM said that there was no way he would pay for it on "his dime" and that he would just "put my car back together and leave it in the parking lot for me to pick up" if I wouldn't pay. So it has taken them 5 times to find this problem... I wonder what happened to the first 4 visits? And I truly wonder if they are actually capable of fixing it. I don't want to ever deal with the Portmsouth Ford delearship again. If you want a Ford product, do yourself a favor and try another dealer.

netmike63

14 de dic. de 2010

Mr. Francis was very nice and listened attentively to my vehicle needs. He was very co-operative and easygoing. No high-pressure selling tactics. I felt at ease during the transaction.BTW, I chose PORTSMOUTH FORD because out of the three dealers I had called requesting information, Mr. Francis was he only one to return my call.After leasing my 2010 Mercury mariner, my wife's previous lease had expired and we went back to PORTSMOUTH FORD and Mr Francis conducted her transaction the same way as he had conducted mine.She purchased a 2010 Mercury Mariner.We are both very happy with our vehicles and would recommend PORTSMOUTH FORD, especially EDDY FRANCIS, for their next vehicle purchase/lease.

altawila

1 de sep. de 2010

Do NOT go to the dealership. They broke the drivers side seat of my car during a trade evaluation and refused to fix it. Jim Patterson, the manager and the person who conducted the trade evaluation denies breaking the chair and refused to have his service dept take a look at the fix. He even admitted to being a 300lb person, and stated that he had to move the chair all the way back to get in. THIS DEALERSHIP HAS ZERO INTEGRITY AND IS VERY DISHONEST. DO YOURSELF A FAVOR AND TAKE YOUR BUSINESS ELSEWHERE. PLEASE REFER TO THE BETTER BUSINESS BUREAU FOR MY FULL REPORT. A COMPLAINT HAS BEEN FILED AND LEGAL ACTION WILL FOLLOW.

spiralgarden2

30 de abr. de 2010

This dealer owns a used car place in portsmouth on 180 Mirona Rd. Portsmouth NH. My husband and I went to look at a used car advertised on line. We called ahead to let them know we were coming to look at a Rav4. It was pouring rain out. We got out of our car and a sales man was standing under the over head and he did not even want to talk to us. We asked about the car and he made us stand out in the pouring rain to look at it. My husband asked if we could use there garage and he said absolutly not they dont allow people in there. My husband asked for something to lay on so he wouldnt get more soaked. He went in and threw a rubber mat at my husband. He wanted nothing to do with me as I tried to talk to him. The suv was in rough shape. My husband went in to talk to the manager and asked for a car fax. The manager asked if we wanted to test drive it. My husband said no I just had one and it got toteled. The manager refused to give us a car fax. My husband got upset and we left. We have never been treated so badly in our lives. Actually thank you ford because we found a great car dealer elsewere who was very respectful and we will keep doing buisness with them and referring them buisness.