Wendy Fox

30 de jul. de 2021

*I want to thank Kurt B. and his fellow sales people for all the time, help & patience they gave me in the purchase process! They are quite the team! They helped me decide on my F-150. Great vehicle. Best truck out there. *Buying a vehicle can be such a stressful experience. In the past I have dreaded it. Not anymore. *No matter how many times I need to go over my options or have questions I am given answers in a detailed and expedient manner. *Thank you! HELLO AGAIN, This year brings a different car buying experience for many. Not for me. I traded a used vehicle I've had for a while to buy a Fusion. Everything above applies to this experience, as well. Thank you, again, Kurt B. Appreciate you.

Fool ForTool

4 de sep. de 2021

We had an engine issue with our Fusion Hybrid that seemed like something MAJOR. Andy, my service advisor, was patient and kind with me in my panicked state, he walked me through the whole process and told me what to expect in a worse case scenario, but as it turned out, things weren't all that bad... Andy kept me informed and updated throughout, and we were back on the road in just a few days! I would recommend Portsmouth Ford to anyone looking for straightforward service or repairs.

Kevin Lagasse

10 de jul. de 2021

I recently took my 2020 F150 Limíted into the dealership for the 15K mile service and to inspect and trouble shoot significant drive train slop and or poor transmission performance. There is very loud slamming gear changes both during up shift and down shift when cruising under light loads. I have a great concern with this condition because the initial response from the dealership was that Ford is reporting this as a characteristic of the highly efficient 10 speed transmission searching for optimal gears. This is a totally unacceptable condition for any vehicle and reason for a recall of this vehicle and transmission if it can not be addressed. I would expect Ford to address this problem on the vehicle. Please note, the service I received from Portsmouth Ford was excellent but the product performance from this $70K+ vehicle is highly suspect at this point.

Jeanee Wright

5 de jul. de 2021

Excellent service from the time I called for the appointment until I drove away. I had a minor issue covered by power train warranty and it was a no hassle experience. I really am grateful for this service department!

Glen Gordon

7 de ago. de 2021

Very impressed with customer service rep Alex Reilly. He was very helpful and friendly. I definitely will return for service on my Ford.