KiaRipOff

5 de nov. de 2016

My wife purchased a used car only to find out it had a rim that was welded.When I contacted Patrick about this he told me that rims are not warrantied and I am just trying to get something for nothing.The welded rim caused the tire to explode on the highway almost causing a serious accident.Buyer beware once you buy your on your own.

Jim & Helen

2 de nov. de 2016

We cane in at 4:30pm on a Saturday afternoon knowing it was close to closing time so we had little expectation in getting much accomplished. Nate immediately took interest in us, grabbed the keys to the used Land Rover we were interested in and took us for a test drive which was well beyond what we expected. In short we got off on the right foot. While I cringe at having to deal with car dealers, this was a confidence building experience. Nate was honest, and informative and answered all the questions that we had. The decision was easy. We went back the following day and purchased the car. At the closing, Nate had the car serviced and ready for pickup. We purchased the Armor care as well. For a used car, it was as new looking inside and out as possible. Kudos to the service shop!! Frank had all the paper work ready and walked us through the details. Both Nate and Frank were extremely prepared and profession. Would definitely recommend to best friends.

KiaSoulFriend

1 de nov. de 2016

If you are a woman buying a car on your own and you fall in love with a KIA (thanks to Consumer Reports good reviews of several 2016 KIA models, including the Soul that I bought), come to Premier Kia of Branford--especially their new, larger showroom that is about to open, and shake hands with Patrick Donovan. He will discuss the pros and cons of a used vs a new model and take you on a test drive alongside Stony Creek Harbor. Then, Patrick Cosgrove will spin some wheels and crunch some numbers and find the exact package you are looking for and the right pricing structure with an affordable monthly payment. The 0% financing is a welcome perk as is the two year-free warrenty maintanance. In the inner office is Frank Williams who makes signing a pile of forms seem effortless and wholly worthwhile. One stop shopping and a thoroughly pleasant experience.

HEIDI

28 de oct. de 2016

During last nights freakish weather snow, sleet and rain I pulled into my driveway after work and herd a HISSING noise coming from my tire. I quickly called KIA and spoke to Lindsey Stamp who said "oh no its hissing". It was 4:30 and they close at 5. Lindsey said come right now and we can get that patched for you cause it will be flat by morning. I got there 10 minutes later, Lindsey, Christina Hendricks (she didn't have a card so I do not know her last name) and Greg McLaughlin greeted me so nicely and said we will get that taken care of for you. So Dave the mechanic looked at the nail in my tire and said we can't patch that you need a new one. Greg and Lindsey said no problem we prepared for this news and quickly sprang into action and retrieved a new tire for Dave to put on. Shout out also to Dave who also did an unexpected oil change while I was there.Not only did they all stay late, they pro-rated the bill because it fell under warranty and all of them could not have been any nicer and so accommodating to my emergency. It saved me a whole lot of headache in the morning. Thank you Thank you Thank you!!!!!!!!!!!!!!!

Jack Colody

24 de oct. de 2016

A Great experience buying a new car. This is my 4th Kia and first time at this dealership but it wont be my last. Nathan did a great job finding the right car for me with no pressure and always a big smile.Nathan, Patrick and Frank were all great friendly people and so easy to work with.Thank you Guys.....

Thorr URI

21 de oct. de 2016

I just picked up my 2016 Kia Cadenza yesterday and have to say that the entire experience has been incredible. From the first day Nathan Glazewski drove the car out to RI so I can test drive it, to having an incredibly smooth process with the paperwork, I couldn't be more impressed. Everyone I encountered was extremely friendly and professional. A plus experience all around.

Courtney Kraemer

14 de oct. de 2016

Very friendly staff, super personable and knowledgeable. This was my first car buying experience and I didn't know what to expect. I talked to a variety of salespeople at different dealerships (not Kia), and found the Premier Kia team (Christina especially) to be the most helpful and thorough. Huge learning experience for me (traded in my 2006 Infiniti and am now financing my new Kia), but so happy to have found a vehicle I love that meets all my needs in a very tight time frame. They were very patient with me as I was moving out of state just a few days later and had all sorts of questions/concerns about car registration and insurance. Thanks, Christina & Team!

YaritzaHueca33

11 de oct. de 2016

Am still can belive the i was able to make it back home with a new car...i thanks for all the works u guys did so i was able to make my dream and bringing a home..

ChristineL

29 de sep. de 2016

I recently leased my 2nd Optima from Nathan. Nathan is very knowledgeable, professional, friendly and helpful. Nathan made the transaction seamless and answered all of my questions. The day I picked up my car Kenny in finance had my paperwork ready and had me out in 10 minutes without feeling rushed. My experience has been nothing but awesome. I defiantly recommend buying a car from Nathan and Premier Kia.

camilleack

27 de sep. de 2016

So excited with my new car/lease OPTIMA from Branford Premier Kia.LOVE LOVE the car! And CHRISTINA was the best sales person, professional, knowledgeable, patient, detailed and really friendly and helpful. Oh the finance guy was AWESOME too! Thank you , thank you.

jdb11

27 de sep. de 2016

This was the easiest car buying experience we have ever had. Nathan was exceptional and really helped us find the car we were looking for! It was actually fun to look for the car and buy it. Nate answered all our questions and then some. Kenny kept all our paper work to a minimum and had us out the door in no time without feeling rushed or overwhelmed. They really worked with us and our schedule and Nathan made sure everything was taken care of and done right no excuses no exceptions. We had a great buying experience!

Lionessx5

24 de sep. de 2016

We went to KIA one week ago, thanks to Colleen I am driving my brand new Kia Optima and out of a Mazda Lease deal I hated. Best buying experience we have had!! Colleen was patient and knowledgeable, I went in planning on buying a Sportage and although I loved it, I asked to test drive an Optima and that was it. We dealt mainly with Colleen and Kenny. All I can say is awesome, I left feeling completely satisfied and comfortable with the deal we got, I couldn't ask for more. You can not beat their warranties and I can honestly say " I Love My Car" Thank you so much!!

nfcarrano

24 de sep. de 2016

I went into Kia about a month before actually making a decision, and I am happy that I did! Nathan was very helpful and patient with my experience. I went through with a lease, and he sat down with me and went through every possible price that fit my budget. Nathan as well as other Kia employees care about their customers and want them as happy and comfortable as possible. Thank you, Nathan and Kia for giving that same feeling towards me! :)

Joef804

22 de sep. de 2016

Working with Christina was such a pleasure because I am a pain in the xxx when it comes to purchasing anything! She was responding to every E-Mail within minutes. Answered all my questions and I was very impressed with her knowledge. I would have never in my life thought I would own a Kia Sportage but the warrantee is something you can't beat. Not only was Christina such a pleasure to work with Kenny was great to work with as well.

Pat

22 de sep. de 2016

We purchased a Sedona with very professional assistance from Christina. She was extremely knowledgeable on the features of the various vehicles and streamlined the purchasing process. We would absolutely come back to Premier Kia to purchase another car.

Justin Dougherty

22 de sep. de 2016

Christina and the rest of the Premier KIA team did an outstanding job. They explained everything and helped me find the car that I was looking for.

A.Paprocki

21 de sep. de 2016

I have reciently purchased my second car with Nate and I don't think I would purchase with anyone else. I had been thinking about buying a new car for a while but was afraid of higher payments and, was unsure of what needed to be done to trade my car in that I still owed money on. I pulled into the dealership and sat down with Nate. Told him what I wanted, how much I wanted to spend, and all of my insecurities. It took him all of 3 minutes to find the car that I wanted. $60 dollars less a month for my payment, with a life time warrenty. The best part, At NO point did I feel as I NEEDED to by that vehicle. He never made me feel pressured. I have already told some of my friends to see Nate when looking for a new car. He will make it happen!

Marissa

19 de sep. de 2016

Colleen and Patrick were excellent. I went to them knowing what I wanted and I got exactly what I was looking for. The first visit was a half hour and the day of the pick up only took about 45 minutes. I already recommended this dealership to my mom and she will pick up her New Kia in a few days!

mb

15 de sep. de 2016

Christina was very helpful in helping us pick out and purchase a 2016 Soul. No hard sell whatsoever, stayed late when we couldn't get there when delayed by work, answered all of our questions and made an effort to find us the vehicle we wanted with the options we were looking for even though it wasn't on the lot, and delivered it precisely on time. The rest of the staff were very nice to deal with as well; Patrick was good about laying out the financial terms, and Kenny got us through the paperwork with no fuss at all. A good experience overall (nothing at all like the stereotypical negative car dealership experience), and I'd certainly recommend.

peterw

9 de sep. de 2016

Christina Zampedri was very pleasant and easy to work and communicate with during my car buying adventure. I found her to be very responsive to my questions and concerns with quick return of e-mails and phone calls. I'm a cautious buyer and found Christina to be very patient and not a pushy salesperson which I most appreciated. She is very knowledgeable about the car features and explained and assisted in the custom setup of the navigation, phone and entertainment system. A big shout out to service tech David Weaver who graciously volunteered to stay after quitting time to fix a flat tire that I found on my old car when I first visited the dealership. Without his help I would have had a tremendous problem of time and effort getting the tire fixed so I could get back home. Top notch work ethic and attitude. Thanks!Kenny Schmitz and Patrick Cosgrove were both pleasant and professional to work with when it came to the financing aspects of the transaction.This was my first experience with Premier Kia and would not hesitate to purchase another vehicle from this dealership.

Bellucci

8 de sep. de 2016

I have been shopping for a pre-owned truck for several weeks. I had been to many dealers on my search for the perfect truck. It wasn't until I met Nate that we finally purchased a vehicle. Many of the other dealers were pushy and "car salesman-y" but not Nate! He guided us and found the perfect vehicle in the price range that we were looking for! I would recommend Nate to all of my friends who are in the market for a vehicle! Nate is Great!

Heather M

4 de sep. de 2016

Cindy and Kenny went above and beyond to make sure I got a beautiful car that is safe for my family. They are professional and friendly, and the dealership is clean and inviting. Everything was explained and filling out the paperwork was easy because of Kenny's help. Cindy connected me with a much nicer car than I could have dreamed! Thank you!

mickeyc

29 de ago. de 2016

I met Christina Zampedri the second time I walked into the dealership with my family and the experience was great.My family was made to feel welcome with no hassle. She called and emailed us to keep us involved with all that was happening.

JAA616

27 de ago. de 2016

From the day i walked in to the day i picked up my car everything was done in a first class manner. Christina Zampedri took the time to show me how every option on the car worked and answer any questions i had,She even saved my 3 medallions which i forgot inside my trade.

joankia2013

25 de ago. de 2016

Nathan Glazewski has been the most helpful customer service representative to deal with, that I have now leased or purchased my fourth car from him. Kenny Schmitz was amazing as well. Thank you both. My daughter is beyond happy with her new car.

very disgruntled customer

13 de ago. de 2016

I had leased a Kia from Premier in 2013. My lease was up and so I returned to lease another car. The car I was turning in was in such great shape that they bought it and were going to sell it themselves as a used car. I decided on the new car and put down a $1300.00 deposit. I was told that my first payment was included in that $1300.00 charge. When I went to pick up the car. they charged me again for the first payment. I asked about this and was given some double-talk answer. When I got home, I looked at the 20 or so pieces of paper that I signed and saw that I had indeed already paid the first month's payment. I called them and they said that wasn't so and refused to refund my eroneous payment. I had a friend who is in the car business look at the paper work and he said that I did pay twice for the same month. I called again and went back and forth but to no avail. I would think that even if they thought I was wrong which I wasn't that just the fact that I was a returning customer and for the sake of good customer relations,they would return my money. I think they are a sleazy operation and I would never go back there again. I won't even have my service done there because I want nothing more to do with them. I will be sure to tell all of my friends who are thinking of buying a Kia or a Subaru to steer clear of that place.

djm1403

8 de ago. de 2016

Beyond thankful that things worked out so I could pick out a new car after 15 years! I wanted a great warranty and a dealership that was close to me - this is coming from a "Honda girl." I am very happy at this moment, though didn't have a great deal of time to drive it this weekend due to prior engagement with my 6 grandgirls - starting a new week tomorrow with my 2016 Kia Sportage!

Jo k

7 de ago. de 2016

looking for a car stop by KIA of Branford my sale's person was Cindy Carasone. She took the time with me and explained everything about the car not knowing if I was going to buy it or Not. She was outstanding!!!!!!! It was a great experience dealing with everyone there !

EMF

6 de ago. de 2016

We needed a new van. Previous vans have been Hondas and we decided to expand our search. Very impressed with the overall performance of the Kia and with the service and attention of the Kia employees.

Seagal

5 de ago. de 2016

Buying a car is always a dreaded experience for most, however, Nathan was the most professional car salesman I have ever had the pleasure to work with. I highly recommend Kia of Branford and Nathan for the easiest, no pressure, car buying experience you could hope for.

Dean

4 de ago. de 2016

Great service througout my purchase from my first contact with Kim and subsequent purchase through Bobby. All employees were friendly, respectful, and approachable. Highly recommended!

Eric98

31 de jul. de 2016

Jerard was outstanding to work with! Not only did he and the rest of the team at Premier Kia add a personal touch to our car buying experience, but they were the most dedicated car dealers I've ever dealt with. Their professionalism was unmatched. Jerald spent an hour and a half with my wife and I showing us absolutely every feature of the car ensuring our 100% satisfaction before we drove away. I HIGHLY RECOMMEND Jerard and Premier Kia!

Tdinh1986

31 de jul. de 2016

They've made my buy my new "used" car experience easy. There was no bs, everything was systematically smooth and that's a plus for my schedule. I didn't have time to come back and forth since the dealer is an hour away. Everything was phone and emails which made it very convenient.

maryxmas

26 de jul. de 2016

Just signed up for another 3 year lease because I loved my Kia Forte and couldn't imagine driving an thing else. Dealing with Kia was a pleasure doing business with them, they were very professional and friendly.

Smfeulner

25 de jul. de 2016

This was our 5th car purchase from the premier auto group, and all we can say is once again: great selection, knowledgable and amazingly friendly staff, and a zero pressure environment. We always recommend this dealership to everyone searching for a new or used car, and after our latest purchase will continue to do the same! Christina Zampedri was great to work with, and made every aspect of the buying experience a breeze!

PMP273

24 de jul. de 2016

Christina was amazing, competent, helpful, informative, patient, and cooperative. She was able to instruct me on all the wonderful aspects of my fully equipped Sorento.

fred

22 de jul. de 2016

My wife and I were searching for a car that was reasonably priced, in good shape and comfortable. That may sound easy but that reality is...it isn't. Fortunately for us we stopped into Premier Kia of Branford.We found the car we were looking for! Bobby Arel our salesperson was friendly and helpful . There was no pressure to buy . Kenny Schmitz, our finance representative was also very friendly. He clearly explained all of our finance options . A nice experience.

Ldf5106

21 de jul. de 2016

I was buying my first car out of this dealership, and everyone was very freindly and helpful. Nathan was our sales person, and was understanding that I could not drive the car home that day. I would highly recommend this dealership for anyone looking to buy a car.

Kimberly D.

20 de jul. de 2016

Many people I spoke to about I spoke to about cars recommended a Kia Sorrento. I read about the cars, but have always been hesitant because I don't like car dealerships. Premier Kia has given me a new appreciation of the car buying experience. Bobby Arel was fantastic as a salesman and Kenny the finance manage was a pleasure.

VFMA

19 de jul. de 2016

I normally do not write reviews but we liked the folks (Gerard, Patrick and Kenny) so much we bought two new cars in a week. The staff was courteous, professional, informative and willing to work with us. Gerard and Patrick went above and beyond what you would expect without all the drawn out negotiating tactics used at many dealers. We did a lot of research before going to Kia and the cars are as good as all the reviewers have said. We would highly recommend going to Premier Kia, you will be glad you did!Very happy!

KM

19 de jul. de 2016

This is my 2nd car and experience with this dealership, and my salesperson Nate. No pressure, fair dealing, low key visit. Everything went so smoothly, the opposite of most dealerships, I think. I highly recommend this KIA dealership and Nate.

Mom of 3

19 de jul. de 2016

As a mother of three growing children, my main concern in a new vehicle is safety first and then comfort/affordability. Jerard helped me accomplish all my requirements without the annoying pressure and tedious sales pitches. He is absolutely wonderful. He sat and explained EVERYTHING in the car. He checked on me with several follow up calls which iwas great because I had new questions and didn't want to bother him. Nice personal touch on Jerard's part I have to say. The staff at Premier Kia in Branford is wouthout a doubt the best I have ever worked with.. If for any reason Jerard wasn't available, Patick was immediately there to help with my many questions. Patrick was so pleasant and helpful in assisting us to meet our financial comfort that we ended up getting two new vehicles! That proves the place to go to for a car is Premier Kia of Branford.

argoflex

19 de jul. de 2016

Colleen was great to work with! Very happy with our buying experience. We're very happy with our 2017 Kia Sorento so far. The process was very quick.

theresa1966

16 de jul. de 2016

The thought of buying a car stressed me out, but I had a great experience with Colleen at Premier Kia. She was truly invested in helping me find the vehicle that was right for me. I didn't feel pressured at all and am very happy with my 2016 Kia Soul so far.Premier Kia was well worth the one hour drive from Manchester.

Jroyka

15 de jul. de 2016

Bobby and his team were fantastic! For someone with not such good credit and that being my main concern they really helped me through the process! They were great!!!!

gt87

13 de jul. de 2016

Bobby and team were great in helping us select a new Kia Forte. They were thorough in walking us through all of the features, and friendly and communicative throughout the entire process.

YouWish8406

11 de jul. de 2016

Bobby Arel was super easy to deal with in buying my first bran new car ever! He made me feel very comfortable, extremely professionaI highly recommend him as your sales guy! You won't be sorry!

Gina C.

10 de jul. de 2016

Premier Kia far surpassed my expectations, the employees are phenomenal, the financing process was quick and easy, my car is simply amazing! I couldn't be happier!! :D Thank you to Premier Kia for being the best dealership out there!

Laureen

9 de jul. de 2016

After spending considerable time looking for a particular vehicle to suit my needs, I ventured into Premier Kia of Branford. Nathan Glazewski immediately greeted me. I explained exactly what I was looking for and within 2 minutes, he walked me over to the vehicle I ultimately purchased. No games, no trying to sell me up and he was extremely pleasant, professional and mindful of my time constraints. Thereafter, I was introduced to Patrick Cosgrove, who was also quite helpful and tolerant of all my questions! Kenny Schmitz then said hello and a few days later, I was in his office finalizing the paperwork. Kenny was also quite helpful in explaining the financial ends of things! He is clearly a master of his craft. I highly recommend Nathan to anyone who is looking for a vehicle. Nathan listens and gets the job done quickly!! An awesome staff at Premier Kia of Branford. Do NOT waste your time at other dealerships. This is the GO TO! A huge THANKS and appreciation to Nathan, Patrick and Kenny for making this process simple and enjoyable. If you are a potential customer reading this review....BUY THE CAR!!!

Laurel Edwards

8 de jul. de 2016

This was the easiest car purchase I've ever had! I looked on the website and found a car i liked for a great price. I clicked the "Check Availability" button and received an email and phone call from Rite within 24 hours. Two days later, Colleen Hickey took me for a test drive. Afterwards, she gave me a clear, upfront explanation of the costs. Upgrades were offered without any pressure to accept them. She took care of transferring my insurance. Two days later, I made the final payment arrangements with Kenny, who was also very professional, explained each line item, and took care of all the DMV. Paperwork. The car was delivered perfectly detailed. No haggling, no games--a truly professional experience.

JayH63

6 de jul. de 2016

My experience with Bobby at Premier KIA was the best car buying experience of my life! He made me feel so comfortable and worked with me every step of the way and was beyond knowledgeable and humble. Bobby redefined the car buying experience from me and if I knew how pleasant my experience at Premier KIA would be I would have been buying her since day 1! Thank you Bobby, I'll be sending all my friends your way!

L.D.

5 de jul. de 2016

I had a great experience at Premier Kia of Branford!! Jerard and Patrick were so great to deal with and went above and beyond for me, which I truly appreciated. I would definitely recommend buying a car from them.

Kierjoypup

4 de jul. de 2016

I hate buying a car. Like most people, the whole experience stresses me out and I feel out of my element. Jerard made me forget how much a hate this process. He is knowledgable, laid back, genuine, great sense of humor...Everything car sales men tend not to be. I highly recommend him and the dealership. They have great promotions and loyalty programs and act like they care about your business.

Eddy Pineres

2 de jul. de 2016

While searching for a new GTI on line I came across premiere Kia in Branford, and man was I pleased, Colleen made me feel very comfortable and answered all my questions. I highly recommend this dealership to anyone looking for a new or used car.

Don - CT

27 de jun. de 2016

Nathan was a fantastic sales person! Him and Patrick made the whole car buying experience the best one I have ever had. They were low pressure, extremely knowledgeable, and worked to get me the best car for my budget. They made me feel like I was one of the family from the time we walked in the door. I would highly recommend buying a car from Premier Kia and I look forward to making future purchases.

CJ

27 de jun. de 2016

This is our 3rd Kia from Premier Kia of Branford and from Nathan Glazewski. We purchased a 2012 Sorento, a 2015 Sorento and now our new 2017 Sorento. We could not be any happier with the dealership, Nathan and all the staff, the Service Department has always been excellent, Derick the manager makes sure that everything is done to your satisfaction and without delay. I must say there has not been a more pleasant buying experience and service experience than at Premier Kia of Branford. I had looked at other dealers for my purchase and none compares to Premier Kia of Branford. Very happy and excited about our new 2017 and look forward to our driving pleasure. Thanks again to Nathan and the entire Premier Kia team. CJ and Debbie Cuticello

Cori-VH

25 de jun. de 2016

Very friendly, low pressure environment! Highly recommend this dealership and sales person!Very welcoming and flexible!

Ewicwichard

23 de jun. de 2016

Colleen was extremely helpful in all of the documents and everything I needed! Everything went very very smooth. Highly suggest this dealership. Price was great as well!

KIA Kid

21 de jun. de 2016

I bought two vehicles from this dealership within the same year. A 2011 Kia Soul and a 2013 Kia Sportage. The outside shell of the key transmitter of the 2011 Kia Soul was badly worn but still working properly. I wanted to have it replaced. I called the service department and was given an outrageous price. I bought a FACTORY ORIGINAL key transmitter from Amazon. I called premier Kia service department in regard to have this new transmitter re-programed and key swapped. I was informed that I must purchase this transmitter from them at this outrageous price. I then e-mailed Mr. Alvine. He stated to me: "Due ti insurance regulations (since it has to do with a key) Keys are a sensitive thing, we need to follow key protocol, etc... I was willing to pay any labor costs for this service. He said no... Just today I had this new original kia soul transmitter re-programed and key swapped at a respectable Kia dealership (Gates Auto Group). They has absolutely no problem performing this procedure and I never bought a vehicle from them. They charged me $54.50 labor. Shame on you Premier Kia after buying two vehicles fro you... I plan on buying a 2017 Kia Soul AWD and Gates Auto Group is the place to shop

Honda Family

19 de jun. de 2016

My recent purchase of a pre-owned vehicle from Premier Kia was great! Our salesperson was very professional and low key and she made the whole process a pleasure. Everyone we met at Premier was extremely friendly and helpful.

Klfryer

18 de jun. de 2016

I would like to thank Christina for all her help during my car search. From the moment we met on the lot, we just laughed and she made my car buying experience so much fun!Her professionalism and patience were unwavering. She focused on what I wanted and ultimately kept me on track and more importantly on budget!Thank you for all the laughs and for my new Sorrento. I love it!!!!!

SUVhighlanderfun

15 de jun. de 2016

We saw our new car on the internet. It was exactly what we wanted, a used Toyota Highlander. From the first time we emailed the dealer, to the signing of the documents, the process was hassle free, organized and seamless. Nathan was our salesperson, and his personality made the process fun. We were never pressured into buying anything additional, even when options were offered. You could tell Nathan loves his job and his outgoing personality spills over to the buyer's overall positive experience. Kenny was the final step in the process, and he was equally as professional. We test drove the car on Wednesday and took it home Thursday. We traveled over an hour from Glastonbury to Branford, and won't hesitate to do it again. We are in the market for another car and definitely will investigate what is in their inventory.

Finuc41

14 de jun. de 2016

Christina was very helpful was a great sales Representative very honest and made it very easy to get everything to come together recommend seeing her

fullofjoy

10 de jun. de 2016

I have always wanted a Mazda Miata, but with a large family, it was never "practical" for me to own one. I saw one recently at Premier Kia and, on a whim, pulled into the parking lot. They were just closing, but Nathan Glazewski came out to greet me and gave me a no-rushed look. I came back the next day to test drive it. Without any pressure, Nathan waited patiently while I figured out for myself that my kids are all grown now and that there's no reason for me not to do this wonderful thing "just for me."The entire experience was comfortable and easy - from the sales process (Nathan was phenomenal) to the delivery process (also an easy experience - thanks Kenny!) What a great experience, after taking care of everyone else for so many years, to finally take care of me and have a great team at Premier Kia to support my journey.

nogray

8 de jun. de 2016

As my 25-year-old car was "dying", I needed a new (used) car quickly. I came to Premier Kia with very specific criteria as to what I wanted. Jerard Gibson picked out three cars that fit the bill. We agreed that the Mazda 3 was the best of the three for me. However, it was gray, and I was opposed to gray cars. So off I went to other dealerships for a couple of weeks to look at more cars. There were no big warnings from Jerard about how I could lose the Mazda 3 - I was already aware of that. Every time I would stop by to see if the Mazda was still available, either Jerard or Patrick Cosgrove, the sales manager, would teasingly say, "Your car is waiting for you." They were both fun to work with. In the end I decided that the Mazda was the best car for me. But - it was still gray. Jerard and Patrick came up with the creative ideas of painting stripes or putting colorful graphics on the car.I've found someone to do the work and am now trying to decide between flowers and fireworks!

fichtenholtz

8 de jun. de 2016

After an accident we needed a new car quickly. Nate was great helping us through the process and we were able to get through the entire process in 2 days. Ken make the financing easy. We couldn't be happier.

Vin's got Soul

31 de may. de 2016

I really appreciate the efficient customer service from Nate and Ken. Nate is a great salesman and I was impressed with the quality of the inventory offered. Ken made the finance side of it quick and easy. I highly recommend asking for Nate at Premier.

Opie21

31 de may. de 2016

I came into Kia looking for my first car. Christina was very helpful with providing me with the right car. It was a brief process and I enjoyed my experience. I would highly recommend Kia of Branford.

kayliv123

27 de may. de 2016

Absolutely had a great experience. I was not sure about buying a car but after working with Nathan and Liam and Ken I was able to drive away with a Kia Optima. It is a great car and I cannot say enough about how I was treated. I will recommend this dealership to everyone I can.

kmrosa

24 de may. de 2016

I went there after testing explorers and truly there was no comparison. The Kia Sorento was the one for me . I had to decide right away as I needed a new vehicle "yesterday" and the experience was fantastic. Bobby could not have been cooler and very detailed in his delivery. Excellent experience.

tligtdic

20 de may. de 2016

one of the best service experiences I've ever encountered. would recommend this center to all the folks that I know, even to the ones that I don't know.

kbrown35

20 de may. de 2016

Bobby was very helpful and patient. He was always willing to answer questions and help with anything he could. When it come to discussing the vehicle he was very knowledgeable!

Jeff244

18 de may. de 2016

Colleen was great to work with, she made the buying process very easy and simple. Everything was done as they said it would be. I would recommend Premier Kia.

Jtkiasoul

17 de may. de 2016

Best car buying experience EVER...no hassle,no broken promises,Christina was excellent,and I would totally refer business to her...thank you for everything...

calimain1

14 de may. de 2016

Nathan went out of his way to instruct me on all the features of my GENESIS, very well treated and very well schooled on a very intricate automobile, will remain a loyal customer!

John Cain

13 de may. de 2016

I had a great sales experience with Bobby. He was knowledgeable about all the Kia products and very attentive to my sales experience. He was very thorough with his explanation of the features in my Optima and I would recommend him to anyone!

John George

9 de may. de 2016

Simple,easy,and painless.Exactly what I wanted.Colleen Hickey and Kenny Schmitz were professional but made the entire experience effortless. Very pleased and will be returning for my next purchase.

Jml5571

9 de may. de 2016

My experience with Premier Kia started with internet salesperson Rita. She was great, quick to respond and acquire all the information I asked of her. The dealership is about 45 minutes from my home and with a hectic lifestyle of work, running the kids everywhere after school and my husbands 50 minute commute, getting to the dealership to look at and test drive a car was difficult. So I wanted the trip to the dealership to be worth our time. Rita was able to work with me on all the financial information I needed in order for my husband and I to say ok, it's worth the drive. We had already test driven a couple of the same Sorento's at closer dealerships so we knew we liked the car. We just needed to be sure it would work with-in our budget before test driving. We finally found an evening to test drive the car and met with Christina as Rita only works internet sales. She was just as great. Very knowledgable with the car and excited about it as well. She really liked the product she was selling and that was great. The people working at Premier were all great, very family and made sure to make our kids feel welcome and comfortable. We really liked the car and made the deal that night, returned two days later to pick it up and all has been great so far. I had a little problem with sirius radio not working and we fixed the problem over the phone real quick - no issues. I wish the dealership was closer so I could do all my maintenance with them, I'm just not sure I want to drive that far for oil changes.

Nikki04

5 de may. de 2016

Colleen and Ken we're amazing and helped in every way possible to get this car . I highly recommend !! Thank you to everyone at premier Kia !!! I love my new car

passingby

3 de may. de 2016

We were driving by and stopped at the dealership just to look. We weren't really in the market for a vehicle. Mr. Glazewski, Nate, was very personable and took the time with us to answer our questions, even though we said we were not necessarily looking to buy. He showed us different models to compare and test drive.There was no pressure sales talk just Nate talking with us and answering our many questions. Nate is an asset to the Kia dealership and his knowledge of the product is outstanding. If it wasn't for Nate, and his honest approach, I believe, we would not have decided to buy that evening.Kenny Schmitz made the financing smooth and tailored to me, making sure I understood every step before moving on.

Longshot12

29 de abr. de 2016

I started the negotiation over the phone from out of state with their internet manager-Kim, got honest answers and fair price for the Kia Cadenza and my Hyundai Sonata trade-in. Finalized the deal over the phone with Patrick and went from NJ to CT to pick up the Cadenza.Nathan Glazewski was on top of everything when I picked up the car and walked me through the paperwork and the workings of the new car.Love my Cadenza. I have been buying many cars from different dealers, this one was the most professional, without exagerating.

Chrisvies

24 de abr. de 2016

I was highly satisfied with my experience in purchasing a car with Premier. I do not like the car buying experience, but it was much more pleasant at Premier. They were responsive, pressure free, and very transparent in addressing my questions on pricing.

sparky1

21 de abr. de 2016

I came back to this dealership because they are so helpful and explain everything without hesitation.Nathan is the best.This is the second time

leslieo

20 de abr. de 2016

I had a great experience at Kia of Branford; no pressure and very happy with car purchase. Enjoyed working with Nate; he was very helpful and friendly. I would definitely recommend Branford Kia! Thanks, Nate!

Alex87

19 de abr. de 2016

Everyone at Kia of Branford was super helpful! This was my first time buying a car, and the staff went out of their way to be friendly and help me through the process. Colleen was super excellent, friendly, and knowledgeable and answered every possible question I had. I will definitely be recommending her to people for future purchases.

drewster333

19 de abr. de 2016

It was a pleasure doing business with Kia of Branford. They definitely put the customer first and minimized any pressure into purchasing a new vehicle! The staff was incredibly friendly, answered all my questions from the moment I submitted a request through True Car to when I purchased the car.

Carguy2015

16 de abr. de 2016

This dealership was friendly and very informative , answered all questions and made us feel very comfortable , I would recommend Kia to all my friends and family , thank you Kim and Jerald for all your help , we had a lot of laughs as well

Kristen6387

28 de mar. de 2016

My car buying experience with Nathan was wonderful, I felt as though he was nothing but honest and up front with me, and wanted the best for my family. I never felt pressured into making a decision and I am throughly happy with my decision. Premier Kia made the car buying process easy and seamless! Thanks again!!

happycustomer

26 de mar. de 2016

I knew the type of vehicle i wanted but not the specifics. When I met with Christina, she was very helpful and very attentive to my request of what I was looking for. She helped me find the right car for me at a price I could not pass up. This was my first time purchasing a new vehicle, and there is no where else I would have gone. Everything was so smooth and painless, I will definitely be coming back for my next car. Premier Kia of Branford is amazing. The staff works hard to make sure you are happy.

shorelinehomesgirl

24 de mar. de 2016

Premier Kia of Branford is always the best to deal with. Fast, friendly, reliable service. I'm already on my 3rd car from them and will never buy from anybody else. The only time I ever need service is routine and oil changes which is always fast and friendly; They are efficient and great with confirming appointments. Scheduling is always fast and easy.

dennisanita1

16 de mar. de 2016

Premier Kia of Branford deserve six starts but unfortunately ratings only go to five stars! We did previous research on a car online and met with Colleen to see if it was still available, etc. Colleen was very welcoming. She was courteous and very attentive to our needs. Unfortunately, our chosen vehicle had trouble with it's battery (things happen). However, Colleen did not waste any time to find us other options that fit our needs; she kept in constant contact with us and kept us updated. And because she is an extraordinary sales rep she actually got us our original car we chose. The service staff at Kia of Branford work hard to ensure the safety of the cars and we are confident and very pleased with our new car. We are very glad she worked with us and we highly recommend her to anyone that needs to find a new car! We also worked with Kenny regarding the registration of our new car. He was quick, friendly, and very professional. The overall showroom of the dealership deserves five starts itself. It was clean and welcoming. The other staff were very nice and made us feel comfortable. We were offered beverages during our appointments and treated as friends while there. We had a very pleasant experience.

Porrello, Carol 123

13 de mar. de 2016

I feel that I can trust Kia of Branford because they are friendly, patient, efficient and helpful. Whenever I have a question or a problem they are always there for me. And that's what I admire ... Their service is consistent

charger2011

7 de mar. de 2016

I recently bought a dodge charger from Christina . I Called them about the charger and asked some questions they were extremely nice on the phone. So I went and looked at the car I know what your saying he bought a charger at a KIA dealer but believe me it was the best decision I ever made buying a car . Christina was awesome and everyone else helped out with the purchase and anything else that was needed will recommend them to everyone I know ......Had a great time there ...Eric.

Jordan88

5 de mar. de 2016

Big thanks to Christina and Kenny for making this the easiest car buying experience I've ever had. Christina helped me find EXACTLY what I was looking for while staying within my budget. I'm still pretty green when it comes to car buying, but Christina and Kenny were very patient with me and answered all my questions. Thanks again for everything and I'll see you again when I come in for service.

Kevin from VAB

23 de feb. de 2016

Cindy and Kenny went out of their way to make this an effortless transaction. As I had to fly in from Virginia, Cindy met me at the airport with a courtesy vehicle for the one hour drive back to the dealership. Upon arriving the vehicle was available for test drive. The vehicle was exactly what I was looking for and the listing was accurately portrayed. Kenny made the financial transaction pain free and was very helpful with coordinating with my financial institution. I highly recommend Premier KIA and Cindy and Kenny to any potential buyer.

DRobbins1

22 de feb. de 2016

I hate car shopping. I hate the constant back and forth over a few dollars here and there. The 20 minutes it takes each time for the sales rep to go to the manager. I hate the sales people fawning over me. When my husband said lets take an hour drive on a weekend to go look at a car. I was looking forward to a horrible time. Well, it wasn't. The pricing was fair. It was posted. Nathan was a nice salesman who answered our questions and not once did it take 20 min to go back and forth. We were there for a short amount of time and left with a fully registered and insured car. Nathan even followed up and got us the missing spare key a week later. I will only shop at this dealership in the future. So the next time my husband says "do you want to go look at a car" ? You can expect us. Put some coffee on. Thank you very much Nathan!

JPLucarelli

19 de feb. de 2016

These people are THE BEST EVER.. All I had to do was bring BIG CUPCAKES!!!.. Now what??!!Thanks again Jerard!!!...This is my first time here.. Definitely NOT MY LAST TIME

carole26

15 de feb. de 2016

I am so impressed with this company. from Cindy in sales to Kenny in finance to Derek in service.I brought my friend to purchase a car.That should tell you how impressed I am.Good Job everyone.

LJE

13 de feb. de 2016

This is the first Kia I have purchased. Two close friends have bought Kias in the past year. I was so impressed by their raves of each of their cars, The insides were so classy, the outsides beautiful, I could go on and on. They both purchased sedans though I was looking for more the SUV experience. I decided I think I will go to a Kia and see what they have to offer. I originally went to another Kia dealership prior and just did not feel the staff as helpful and caring for your needs. I definately had decided that I was interested in the Kia Sportage. I decided to not give up as I really liked the Kias, I would try Premier Kia. I must tell you it was the BEST experience! I am the owner of a Sportage EX. I have been driving it for three months now and it is simply a wonderful car. It drives smoothly, has a kick, roomy, comfortable. I would highly recommend this vehicle for someone looking for the smaller version of the SUV. Though it is hard to say smaller as it has so much room inside in comparison to other cars the same size. Kia did a great job designing this car. I must not end this review without giving comment to the staff, first I want to mention Nathan. I worked with Nathan right from the start. He approached us with a friendly smile. He listened to my needs and found just the right car for me. He worked really hard on my behalf for the best deal for my financial needs while addressing my wants. Nathan was simply wonderful. I must also give praise to both Patrick and Kenny. They were all apart of making my experience wonderful and working hard for me the customer to see that everything works out for my needs. And yet one more thing, Nathan went out of his way to get me an auto book to go with my car which had been missing. He researched it, bought it and mailed it to me! I am so happy!! Thank you Nathan, Patrick and Kenny. In closing everyone out there looking for a new/used car, " Go KIA" !!! and go see Nathan!!

Kim

11 de feb. de 2016

This is the 2nd vehicle I purchased from Premier. Cynthia my sales consultant was absolutely wonderful! Best car buying experience ever!! I would recommend anyone looking for a vehicle to to Premier!

ahg123

9 de feb. de 2016

I decided to purchase my first car and had heard great things about Premier Kia of Branford so I went to see what they had to offer. They ended up getting me a 2014 Kia Forte and I could not be happier with my experience. I was a little nervous since it was my first time buying a car but Christina and Kenny made me feel so comfortable and helped me so much. I love my new car so much and am so happy with the experience I had with them!

carol631

26 de ene. de 2016

Bought a Legacy Outback and fell in love with the car. The service department is the best I've ever encountered: friendly, courteous, creative and conscientious. On one occasion I was near the dealer when, as I filled the gas tank, I saw smoke pouring from under the hood. I called Premier and they said to bring it in immediately - no appointment needed - it was a busy day for them and late afternoon. They found a serious, life-threatening problem. Fixed it while I waited. You can't do better than that!

Mike Wazowski!!

20 de ene. de 2016

Christina was fun, knowledgeable, and patient. I would be ready and willing to recommend her to anyone as well. We are now fast friends!Monsters, Inc.

ypierpont

20 de ene. de 2016

we went in looking at a used hyundai in the lot, price was fair, salesman was friendly and helpful, was a very quick easy pain free experience!!

l3al3yl3al3y

15 de ene. de 2016

I purchased a 2016 Kia Optima from Premier Kia of Branford. I was extremely happy with the entire purchasing process. From the time we walked in the door until the time we left with my new vehicle I felt very comfortable and at ease. Cindy Carasone was our sales person and she made our experience a very pleasurable one. She never pushed or pressured us, and was extremely knowledgeable about the car and it's features. She was very friendly and helpful and took the time to explain everything thoroughly. I cannot say enough about her. She worked very hard with Kenny to get us the best deal and they both did an outstanding job. I have purchased many new cars, but I have to say this purchase was by far the best and would definitely recommend this dealership and asking for Cindy. She was awesome!! Thank YouDebbi and Steve Barry

penneyrp

30 de dic. de 2015

I was referred by a friend that is very happy with her lease and going to lease again. I am thankful for the wonderful people who explained everything thing to me since I am so called a nervous nelly.Christine explain the set up of the car which was also new to me and I love how we don't have spark plugs for timing belts to have to deal with. :-)I love how the sportage rides and how the car is designed and hope by the end of my three years I still feel the same and want to pursue another kiaThank youRobin Penney

new toy

28 de dic. de 2015

Went to Premier Kia to look at 2010 Ford Focus. When we got there, the car was waiting for us to test drive. Jared was our salesman and was very professional and let us take our time looking at the vehicle. We encountered no pressure whatsoever and would recommend going to this dealer and asking for Jerard.

rater1977

24 de dic. de 2015

Car was great, salesman was fine to deal with. Price was too high for me and my initial offer was dismissed without a counter. So that was frustrating. They spent most of their time countering by insisting their advertised price was non-negotiable and that it was in line with comps. I did not appreciate that approach. If you expect to negotiate, be warned they do not negotiate well here and give you a hard sell. No complaints about other aspects of the dealership, the car was in great shape and the dealership is a nice place.

dnt15

23 de dic. de 2015

We (my husband and I) have been customers of Premier Kia for almost 4 years...I never write reviews but after reading that terrible one from the women bashing the dealership and the employees; I felt compelled to write my opinion on our numerous experiences there. For one, I think that the purchase of four vehicles says a lot...Nathan is a our sales person, really nice guy...we purchased two cars at the same time 3 years ago (a Sorento and a VW Jetta).....this year, I bought another Sorento and my husband bought an Optima...Kenny was great, friendly and honest through the whole process. I also want to comment on the service people....We always deal with Jamie & Derek. Always kind and friendly. We would recommend Premier Kia to family and friends anytime!

samantha1989

14 de dic. de 2015

Nathan Glazewski made buying a car fun and easy. Nate was never pushy and answered all of my questions.The day of my pick up he took care of everything for me!! Even setting up my insurance. After 30 minutes i was driving off the lot in my new ford. I couldn't be happier with my new car and I have Nathan Glazewski to thank for that !!

Eforsey

8 de dic. de 2015

One of the worst car buying experiences ive ever had. This place obviously doesn't care about repeat customers. Their finance manager kenny was a borderline crook. Completely unwilling to work with customers in anyway when he screws up or the banks in which they do bussiness with and who represent a portion of their service screw up. The only pleasant experience i had was with the sales woman Cynthia who was nice. So after i gave them almost a 5 thousand dollar down payment On my car and signed the papers they wouldnt let me recieve control of the car for more than 2 weeks. Meanwhile i spent money insuring the car for that period of time. I tried everything i could to resolve this before being forced to now leave this bad review. i even left messages with 2 managers to have the owner call me to work something out. All I got was completely blown off. It was ridiculous that i needed to spend hundreds of dollars worth of insurance for a car i wasnt even allowed to take possession of for more than 2 weeks. I could understand a few days but more than 2 weeks is completely unacceptable. All i asked for was for them to remimburse me for my insurance cost. Simply divide my insurance bill in half and compensate me for that amount. Instead they still took 475 dollars from me for a conveyance service i never recieved in acceptable fashion and still tacked on 1 percent for the financing loan they got from a different bank. Then after i got the car, in less than 30 days something wasnt quite right so i brought it in to get looked at and they wacked me for another 50 bucks. Didnt fix a single thing. Took the car to my mechanic turns out it was a turbo problem like i told them. They basically just blew it off and charged me 50 bucks for nothing. All because there was no "light on" from one of the vehicles sensors. I strongly urge caution from buying a car here. They basically take to your money then brush you off. They just yes you to death in the most condescending and insulting way ive seen in a long time. Completely unprofessional. Once they have your money do not count on any customer service at all. They def operate on a "really nice up front" and then "thanks for your money sucker" bussiness model.If i ever recieve some at least minimal customer service or compensation for a ridiculous experience i will update this posting but im not holding my breath.After reading alot of these reviews i would reccomend paying alot more attention to the bad ones and alot less to the good ones. Alot of these good reviews seem incredibly fake. And if you look at the bad ones they all have ALOT in common. Seems no one has much nice to say about kenny. Seems alot of people claim this company lies to them. And in almost every response kia comes back calling the customer the liar.What are the chances of so many people who have never met eachother all "lying" about very very similar complaints. I mean common? On lady even offered to provide full documentation. Then kia basically went dark. I mean... Ha Maybe we should (#kenny) for each person who was brushed off by him or completely bull#at&!ed by him. I have never met someone who says "ill take care of it" then doesnt take care of it so many times in my life. The guy has a PHD is completely blowing you off. You can almost feel him laughing at you in a "ha stupid sucker" kind of way as he trys to get you off the phone.

Ovlov

1 de dic. de 2015

Very easy to work with, no hassles; very generous with trade in value, held car for one day while I reviewed with spouse. Definitely recommend

jcmurad

25 de nov. de 2015

Nate was very helpful throughout the process. Kept in touch, but was not pushy like the typical car salesman found elsewhere. Nate and Patrick worked together to help me get a great deal and Kenny made the paperwork portion quick and painless.

Jordan

14 de nov. de 2015

I was referred by Dennis Cullen to talk to Nathan Glazewski because of his excellent customer care and knowledge. Nate took extra time with me to allow me to test drive several cars so that I made the right decision for me. He is professional and extremely knowledgeable. If you are in the market for a car, go see Nate. The Branford Kia team is friendly and they go above and beyond for their customers. I can't say enough about how good they are. I had an amazing experience and they took the anxiety away.

tgn

3 de nov. de 2015

Purchasing my 2013 Jeep Patriot from Premier Kia was one of the most pleasant afternoons I have ever spent at a car dealership. Kimberly(internet), Cynthia(sales), and Kenny(finance) were professional and answered all my questions. No pressure to buy, or to upgrade unlike some of the horror stories Ive experienced with other dealerships. A REAL PLEASURE!!

PT fan

28 de oct. de 2015

I've been searching for a PT cruiser to replace my 2004 model, but couldn't locate one with lower mileage than mine! I located a 2010 model on line at Premier in Branford, CT. Too far for me to drive to the site! That's why my 2004 just hit 50,000 miles . They picked me up in Mansfield and drove me to Branford! All the employees were efficient and helpful. The only glitch was removing the dealership stickers! This took a ridiculous amount of time!!

salmonlois

24 de oct. de 2015

The dealership did not try to upsell us or change the deal when we came in to sign and drive. They did as much as we could together on-line with me in advance of picking up the car...I practically bought the car on-line. Kimberly Seabrook arranged things magnificently. Cynthia "Cyndi" Carasone implemented what Kim set up, and Kenny Schmitz found the best financing for us. Everyone was completely organized at all times, and no one pressured us. If we had come in and didn't like something about the vehicle, they would have worked with us to find the right car in lieu (but that didn't have to happen, the car was fine). Kenny explained all the perks that went with the warranty and the purchase of a Kia, and it was overall good experience. Also, everyone returned my calls and emails fairly promptly. They made me want to buy another car there! Also, their participation in the Costco program was what got us there to begin with...one price, no dickering, and the price was $1000 less than advertised for that car, which was pre-owned. They are 55 miles from our home, but I will go back for my next vehicle.

CLP

20 de oct. de 2015

I was interested in looking at the Kia products and visited Premier Kia. Nathan took his time to show me the different products that would fit my needs and I test drove two vehicles. I went back a second time to test drive the Spotage again to make sure that was the one I wanted. My new car was ready when I went to pick it up. Kenny explained the financial papers to me as I signed. Nathan explained all of the functions of the car and answered all additional question I had. The whole experience was fantastic!!! I would highly recommend Premier Kia to friends and family!

Bare Grills

17 de oct. de 2015

My wife and I exclusively use the Premier Subaru/Volvo dealer in Watertown for service on our cars. When it came time to replace my vehicle they were one of the first dealerships I looked at. They did not disappoint. I got a generous offer for my trade and the vehicle I was sold was well explained and well serviced. I was not pressured and the typical sales tactics you get at most places were non existent. It was truly a great buying experience. I highly recommend buying through Premier, especially the Kia store in Branford, they were fantastic.

kdmot

15 de oct. de 2015

I visited Premier Kia very confused about whether to buy used or new. John was absolutely fantastic as he listened to what I was looking for in terms of price and worked to find me exactly what I wanted. I never felt any pressure and I could not be happier with my final purchase. I would highly recommend John and Premier Kia to anyone looking to buy a car new or used!

runawayfast

10 de oct. de 2015

I test drove a 2007 Rav4 on September 3, 2015 with my sales person Cindy Carrasone. During the test drive Cindy had mentioned that the vehicle had brand new rear brakes and that the front brakes were good and that vehicle was given a safety check.We returned the next day to purchase the car and sign the paperwork. During that time the business manager Kenny Schmitz extolled the virtues of purchasing a 3yr/36k extended warranty, Kenny explained to us that they love to work on the vehicles because the warranty company pays them $100.00 per hour, and Premier only charges $98.00 per hour labor We decided to purchase the extended warranty. He said if the car even feels a little bit different than normal, bring it in for service and we would get a loaner. HAH! After signing the papers, we drove the car home and after about 10 miles the check engine light came on along with 4WD light and vehicle stability light The dealer was closed by the time we got home that night, so I had to wait until the next day, which was Saturday. I called service at 700AM and spoke to the Service Manager Derek McMoran and explained to him that I had picked up the car the previous evening and I did not feel safe driving it on my labor day weekend trip. I explained to Derek what Kenny Schmitz had told us when he sold us the extended warranty, and we were entitled to a loaner. Derek then told me that they don't give loaners out on extended weekends, but hey could get a service appointment in 2 weeks because they were booked. WHAT? On top of that Derek was also very rude and unprofessional.I waited until 900 that morning and called the business manager Kennt Schmitz and explained that the car had issues and I would like it looked at and pick up a loaner as he had mentioned the previous night. Kenny told he he needed the owners approval to get me a loaner and to have the car looked at that morning.The owner Robert Alvine called me shortly thereafter and told me to bring the car up that morning to get looked at, and if they couldn't repair it I would get a loaner. Fair enough.I brought the car in and it was determined that it was an oxygen sensor error, they reset it but did not put in a new sensor. While I was was waiting for the service to finish the repair I stopped in Kenny Schmitzs office to voice concerns over the vehicle. His response was that he would make everything right with the vehicle, and that I would be happy. He also told me to go right to him with service issues and not to Derek McMoran because Derek only says what he is supposed to say, and cant get anything done. OK...I drove the vehicle home and in the next few days the car started bouncing and vibrating when braking. I brought it back to dealer again and now as told all 4 wheels need to have the rotors turned at a charge of $300.00, of which they offered to split the cost. I declined that offer, and went back to Kenny Schmitz, and reminded him of his promise to make good on car. He never got back to me on that.. No surprise. Again, The car had a 15 point safety check, and it needed brakes??!! WOW!The reason that they gave me for not repairing the car is that it was sold as is, and that my driving made the rotors go bad!!! WHAT??? I drove the car a few days before the bouncing began!!!.

silver fox

7 de oct. de 2015

My husband and I had a very positive experience with Nathan. We had a scheduled appointment and he was ready and waiting when we arrived. We ended up buying a Kia Optima Hybrid that day and we are totally pleased and happy with our new car. I would definitely feel very comfortable recommending this dealership to any of our friends interested in a unique car buying experience.

happygal

6 de oct. de 2015

Nathan is not the stereotypical sales guy. He knows his stuff, stays in contact, but isn't suffocating. I would absolutely buy another car from Nathan.

mamatrudo

2 de oct. de 2015

I was in immediate need of purchasing a car. I met Nathan Glazewski at Premier Kia of Branford. He showed me the Kia Soul that I liked. Nathan told me about the Kia warranty and showed me the Carfax on the used 2013 car I was interested in. There was no stone left unturned. I was not pressured into anything. It took me a few days to make my decision. Nathan made the process painless. He was organized and professional. He shared his knowledge of the vehicle and even helped me set up my cell phone and radio stations. I drove off feeling secure in the fact that Kia will be standing behind my purchase for a very long time. It didn't matter that I was purchasing a pre-owned vehicle, Nathan made me a priority even when I just dropped in. Thank you Nathan for a job well-done.

CTdriver

1 de oct. de 2015

the salesman was very professional, courteous, and respectful. if he didnt know an answer, he'd ask. we were made to feel as if we were buying a new car that would cost 4x's as much.

JediCT

24 de sep. de 2015

My first attempt to purchase my Kia was with a dealership in Bristol CT. It was positively the worst car purchase experience of my life. The haggling, double-talking, misrepresentation, hidden fees and overall horrendous experience caused me to email an Executive Vice-President of the auto group to express my concerns. The following day I went to Premier Kia of Branford. I was greeted by the Business Manager who did all the pre-work, and then set me up with a member of the Sales Staff who was professional, knowledgeable, and a pleasure to work with. They presented me with a fair price for both the vehicle and my trade-in which was better than the price I received the day before after 2 hours of haggling. This was a very positive experience and I would HIGHLY HIGHLY recommend this dealership to others.

JRod

8 de sep. de 2015

Brought my car into the dealership in Branford CT because of oil in the bottom of the well where the spark plugs are. I was turned away for service because they were all booked up. The service manager Derek McMoron wouldn't even have a tech look at it to see if it was a serious problem to at least ease my concerns. I left the dealership very angry and disappointed. I called and left a message for the owner and have not heard back from anyone. It is now going on 3 weeks and still no call back.I will not be recommending or going back to that place ever again. I find them to be very unprofessional and lacking in customer service.I went to the Kia Dealership in Wallingford, Ct and they were also booked, but just to ease my concerns the service person took my car in to check it out. I will now be giving the Wallingford Dealership my business. I drive a lot so my car needs frequent service.

Kaindog1

1 de sep. de 2015

Great hassle free experience, great doing business with, would recommend to any one looking to buy or lease a new or used car with. In and out done.

jjoehumps

24 de ago. de 2015

Before I even stepped into the dealership, I had heard many great things about this dealership. Coincidentally, I was mutual friends with a salesman, Nate. Periodically I would see postings about recent clients and purchases. So, I contacted Nate. Before I even pulled into the dealership, Nate was waiting for me in the parking lot. We looked at a bunch of cars, and test drove one. I didn't feel hassled, rushed, or pressured. I was in my new car the same day! Thank you to Nate and his team for making my experience and visit a memorable one!

Bob F.

14 de ago. de 2015

Through the years, I have purchased many vehicles - both new and gently used. I try to consider myself an informed buyer doing all of my research in advance so when I finally walk into a dealership, I am confident that any deal made is a good one. I had the privilege of having Nathan Glazewski as my sales representative and he is amazing to work with from test drive to sale completion. He made me feel totally comfortable throughout the process. I know the first thing I will do as part of my research for my next vehicle is to find Nathan!

chrissygardner14

7 de ago. de 2015

Kind, fair, informative and trustworthy throughout the entire process of purchasing a car. Truly caring people work at this dealership. And I love my car!

PaulF

7 de ago. de 2015

Before coming to Premier Kia, my wife and me went to the Premier Kia website to look at a couple of cars. Eventually, we saw a 2009 Nissan Versa that caught our eye - we saw this car a few days before. Our salesman, Nathan, approached us in the used side and steered us toward the Versa. I had a wonderful experience test driving the car and in the showroom. Nathan answered any questions I had about the car and any financing questions that I had. A couple of days later, the financing manager calls me and I told him everything. They worked with me diligently to make sure that all my financial needs were met and I was in the Versa. Thank you very much.

Tonyzupp

1 de ago. de 2015

I had such a wonderful experience at premier Kia with my salesman nate. I was in the showroom of executive Kia and unable to make a deal when my sister called me and suggested premier to me and especially nate so I left executive and called nate he was so helpful and quickly responded to all my many questions and needs and was able to close the deal for what I wanted in a vehicle and met all my financial needs I would recommend anyone looking for a Kia to call nate he gets the job done

grampad

18 de jul. de 2015

We are looking for a car for a young first-time driver and felt Patrick understood the direction we were heading and helped us narrow it down to the "right" model.

rayjay

12 de jul. de 2015

My wife drives a Kia Soul purchased new from Premier Kia about 18 months ago. They treat he so good that I purchased a great used car from them just over a month ago. Great people and great service.

Happy Buyer

7 de jul. de 2015

Everyone was a great help from Sales to Financing. Really made buying this car an enjoyable experience. Car is great. Thanks for all of your help. I would definitely recommend your dealership to others.

billyspyder

7 de jul. de 2015

brought a used car from this dealer it was a easy good experience the salesman I dealt with was very friendly. there was no pressure sales. I would recommend this dealer to others look forward to see how there service department treats me

aypika

6 de jul. de 2015

My uncle bought a car from Premier Kia a week ago and recommextremely s dealer to me right away as I was struggling to get a new car for the past 2 years. I finally purchased a new car after only 1 visit to this dealer. The whole experience was very pleasant from the start to the very end. Nathan welcomed us with a great big smile and his sales work was very professional and accomodating. He tried everything to get me the best deal we desired which he succeeded! He was very patient answering all my little questions which I very much appreciated since I don't know much about cars. This dealer and Nathan Glazewski made all my concerns and questions go away just like that!Nathan even gave me a pretty Keychain which I love!And to seal the deal, Kenny Schmitz helped out. He also was extremely kind answering my questions and explained everything to me in detail.Thanks everyone!I'll most definitely recommend Premier Kia to everyone I know!!If you are still searching for a dealer stop and go to Premier Kia!!

susanrae

5 de jul. de 2015

My entire experience with this Dealership and its employee's was wonderful. My neighbor came back two days later and purchased a car and I have another friend who may be doing the same next week. Way to go Premier!!!!

Rich

30 de jun. de 2015

I will be recommending Premier to everyone. From Luigi in sales to Kenny in financing, all went above and beyond to get me in my first new car. Fantastic experience and I thank them all.

rubin8or89

29 de jun. de 2015

Luigi was my certified sales associated. He was very kind, answered all my questions, and laid back-- no pressure, no bs, knew what I was looking for that would fit with my budget and level of luxury.Kenny helped look into finance options and found great rates and was very courteous.I actually did not buy from them... but they gave such great service I felt compelled to help with a review. Would certainly go there again when in need of another vehicle.

Michael Colman

28 de jun. de 2015

My wife and I bought a brand new kia yesterday. Are sales person Emilo and Kenny are GREAT. My wife and I will send everyone we know to come buy a car and will buy another one from you guys A++++++++ service

carol631

26 de jun. de 2015

The service I get is always topnotch. This dealership is the best I've ever dealt with. However, not too happy with a purported 5 hr. service stretching out to 8 hrs. This despite getting the free loaner.

Happy Lady

24 de jun. de 2015

It's great to work with a dealership that offers great customer service! While I purchased my Kia at a different dealership, I have had all service done in Branford and will continue to do so. They are always upfront about the costs and the time required for the work that needs to be done.

LILYBELL

9 de may. de 2015

I always find scheduling easy. I am warmly greeted when I bring the car in for service. The work is done in a timely way and I am always made aware of unexpected findings and associated cost to repair. I NEVER get the feeling that I am being charged for work that is not required. As a single female I have often felt and actually experienced this elsewhere. Now that I also have gray hair and will never see 75 again this is a great comfort to me!

incubal

6 de may. de 2015

First time buying a car on my own!!! Bought my car from them right before the new year. They were 50 miles away from me, but had the best pricing and seemed to be a legit dealer with good reviews. I went in and got great service from nice guys who were just being upfront and honest. I knew the price was great for the car, so I didn't haggle. There were issues with my insurance quotes, etc, that took a couple hours to figure out, they were patient, but everything worked out and I drove off the lot, even after I had to smoke a few cigarettes to decide if I should even be buying a car. Kenny and I maybe Mike? I forget his name were great and patient and didn't pressure me. My worse fear was buying a used car in the first place with only a few thousand mile warranty. That is why I am waiting 5 months to write this review. The car has been great and doesn't seem to have any issues. I would go back here anytime as they are fair and easy to work with!

U.S. Navy Veteran

14 de abr. de 2015

As a 20 year U.S. Navy Veteran, I have purchased 6 new vehicles from 5 different dealerships in 3 different states and Premier Kia of Branford is the ONLY DEALERSHIP that I DID NOT feel like I was taken advantage of or that they were more interested in how much money they could make from the sale. I drove the 41 miles to Premier Kia vice the 3 miles to our local Kia dealer!! All associates were warm and friendly. Our online sales associate, Kim Seabrook; salesman, Nathan Glazewski; General Manager, Patrick Cosgrove; Finanace Manager, Ken Schmitz; and dealership owner, Robert Alvine all went ABOVE AND BEYOND to ensure we were provided the 2015 Kia Sedona with the colors and features we desired and expected at an exceptional price. It is very evident that this dealership and its employees value their customers!

Steve and Karen

10 de abr. de 2015

We received great friendly service, and the car was ready for a test drive as soon as we arrive. There was no pressure, and our sales rep allowed the car to speak for itself. After we purchased the car, they prepared all of the paperwork, and we drove the car away within 24 hours after purchasing. Great experience!

scott francis

28 de mar. de 2015

It's hard to believe we've already owned our Kia Sportage for 2 1/2 years! We were reminded of this fact by Nathan who sold us the car and has steadfastly stayed in touch with us ever since. He's always checking in to make sure our car is good and even wishes us Happy Birthday! The Customer Service Dept. is excellent, with suggestions and coupons welcome. We highly suggest Nathan and this dealership. Scott and Joanne

Susan

26 de mar. de 2015

I arrived to this dealership not sure if I wanted the pre-owned Kia Optima Hybrid I saw on-line, but Nathan immediately welcomed me and listened to my wishes and concerns with genuine care. We took the Hybrid for a ride, and while I loved the drive itself, I wasn't in love with the interior. "You know we can change this into anything you want?" he remarked. "Leather? sure! Two-tone? Absolutely!" When I realized that I could get exactly the style I wanted, make this used car truly mine, save a bundle of money, and that Nathan was going to bend over backwards to take care of me ("I could even have it done for you tomorrow!)" - I was sold. Kenny too took care of me and gave me a great deal on a warranty. I LOVE driving my snazzy Kia! I look forward to returning to this dealership for service - the employees are full of friendly smiles and very knowledgeable.

richvail73

23 de mar. de 2015

From the first second we walked in, it was smooth sailing. Had called before making the long drive from Windsor,Ct. When we arrived everything was ready. Car was warming up for test drive . Carfax was handed over, which was very surprising. All my questions were answered and there was one or two questions that couldn't be answered. But as soon as we got back off the road, the sales rep went and got the answers for us. All in all the experience buying a car from premier was awsome.... Will be returning . Thanks guys....

campusco

21 de mar. de 2015

I purchased my second Kia (a Kia Hybrid) this morning and it was without question the easiest transaction and car shopping experience I have had anywhere. Nate and Kenny took very good care of me and made the often dreaded car buying experience a breeze. I would HIGHLY recommend Premier Kia to anyone I know and will continue to purchase my vehicles from them in the future.

Feroze R

18 de mar. de 2015

Bought a used Kia Sorento and had a great experience. I had some concerns and Andre addressed them and i was very satisfied with the vehicle and the overall buying experience. I definitely would buy another car from this dealership.

Nalditic

13 de mar. de 2015

My first time buying a car from a dealer went perfectly. Andre was friendly, knowledgeable and informative without being at all pushy, and Kenny was extremely helpful. An all around great transaction. I'm very happy with my purchase, and I will recommend Premier Kia to anybody in the market for a quality vehicle!

Donnie3

20 de feb. de 2015

After feeling pressured at other dealerships, Mitch Burban's sincere and genuine approach was quintessential in my decision to buy from Premier Kia. The entire staff was Friendly and helpful, offering exactly the service I needed in a low pressure environment. I would recommend Premier Kia to anybody looking to buy a fair priced vehicle from a fair and honest business.

Laura R

16 de feb. de 2015

Just bought a new KIA Soul and love it. The salesman, Mitch Burban was great. Very helpful and a very nice guy. Explained everything I wanted to know and was not pushy at all. Great experience. Would recommend this dealership to everyone and ask for Mitch.

Randy.wharton

3 de feb. de 2015

Ok, this review is a tough one because we really had good luck with them in the past and we really wanted to like them again.. Anyone can make a mistake, but how many things can really go wrong with one customer experience. We had bought a used optima from them a few years ago. An all around great experience, great service after sale etc( all service done there ) . That car needed replacing due to an accident, and my wife was dead set on going there again. We had a horrible experience this time around. From the first KIA CPO car they almost sold us not really being CPO (even though it was advertised on their website, marked as such on the windshield and flag AND sold by the salesman as KIA cpo.) I found out on my own just before delivery that it couldn't be due to mileage. When I called to double check I was told again that it was, and only when I asked why we were not offered the CPO interest rate I was told otherwise. We later got an email blaming it on the detailer for marking the car incorrectly on the lot, and the people that put them on the website. They offered to sell us a warranty for $ 1900 to compensate for the error. Thanks!!! Next issue was trying to get the deposit back on that vehicle, despite the fact that the check was deposited the next day and had already cleared our bank the company policy is no refund for 2 weeks even though the check cleared and that it was their misrepresentation of the vehicle that caused the issue to begin with. Next we were contacted by the insurance company that our vehicle that was totaled still had a lien on it even though we purchased it in cash from this dealer without taking any loan. Okay, mistakes can happen, we give them the benefit of the doubt and just ask them to contact Chase to work it out. Kenny says he'll handle it. A week goes by with no word. My wife calls him and with no sense of urgency just keeps saying in quite an annoyed tone " it's in the mail from chase" nothing he can do.. Two more days, no word, my wife finally leaves a message for the owner, and now Kenny finally follows through on it. Chase never mailed it and he would have it overnighted. Got the lien release 2 days later. We get an email apologizing for this and offering us $500 off a new vehicle, but we are looking to purchase a used car, no offer on that for our inconvenience., but whatever, I'm not gonna beg anyone to make things right, they should do that on their own. Tom Bakes was supposed to call us to work things out when he got "back in town". Still waiting on that call...Despite all this my wife felt strong enough about their service dept that when another CPO vehicle came in that was what she was looking for, we made the purchase despite all this mess. I will say that Nate did a good job after he got involved and Patrick Cosgrove was as helpful as he could be with the issues, but most of the others really left me with a bad taste. Not sure what changed between our first purchase a few years ago and now, but it wasn't for the better.

BRed03

3 de feb. de 2015

Everything from start to finish was very professional and organized. The salespeople were honest and not pushy at all. They allowed us to be in control of the process while providing helpful guidance and input based on what we were looking for in a respectful way. I felt like they listened and didn't try to mislead or give any false information just to get the sale. Everything was fully explained including prices, financing, and warrantee options. The staff really worked together to provide an exceptional car buying experience. I highly recommend Premier Kia of Branford and will definitely be buying future cars from there.

MAH

2 de feb. de 2015

Excellent salesman, Andre Brown. Professional, courteous and personable. We got the car/color we wanted and loving it! Highly recommend this dealership. Sales Manager was great too!

Marla

2 de feb. de 2015

Traded in a 2011 Kia Soul (which I LOVED) and bought a brand new 2015 Kia Sorento from Premier - We couldn't be happier! The second my husband and I walked into the dealership, we got a good vibe. Everyone was extremely friendly. We ended up working with Mitch & Patrick. We were thrilled with them, really nice knowledgeable guys and they actually LISTENED to us. That was a big deal as we have had some dissapointing experiences with other dealerships in the past. We told them exactly what we were looking for and that is exactly what we left with. Yes, of course they gave us all the options and suggested deals and features (we were REALLY surprised to hear that the 2016's were already on the lot!) That is their job, they did it well and at no point did we feel pressured. Patrick helped us get a great deal. I know the money stuff can be stressful, but he sure did work with us to get us where we needed to be, went above an beyond. One of the easiest and least stressful car buying experiences ever. I also want to mention that we had a remote car starter installed, it was on back order so we had to come back the following week for installation. Jamie in the service department was really very nice and helped to make the entire process painless. Mitch arranged for us to have use of a loaner car and that made things so easy. Once the starter was installed Andre was so nice and brave and stood outside with us in freezing weather to show us how to use it. I just really like how everyone in service and sales work together as a team. We have a Kia dealership about 8 minutes from our home. We chose Premier because we were dissapointed with the sales dept at that particular dealership. Premier is almost 40 minutes from our home. I was worried that it would be too inconvenient of a drive to have service done, but after our experience I am happy to cross the bridge to see our friends at Premier. Thanks!

Chrisell

24 de ene. de 2015

Premier was the 3rd of 3 dealerships I visited when looking for a new car, I dealt with Luigi "Lou" D'Aria from sales and can honestly say that Lou treated me with respect, no high pressure tactics, just a nice guy who took the time to answer all my questions. I would recommend Lou to anyone looking to buy a car at Premier. He's an honest guy.I dealt with Kenny Schmitz in finance for the loan transaction, and something happened there that if I didn't experience it for myself I wouldn't believe it to be true, I originally signed papers for my loan at 2.9% and was called back 2 or 3 days later to re-sign a few new papers. Kenny had informed me that Kia had lowered my interest rate to 1.9% and they just needed a couple of signatures in order to make this happen. Never have I heard of a dealer passing along that sort of savings, actually I once had a dealer (not Premier) try to raise my rate when I came in to sign the papers. Kenny also is a straight shooter, and treated me with honesty and respect. I appreciate that more than you can imagine. Nobody wants high pressure sales tactics and lies when buying a car, or anything else. Since my Kia Soul is brand new I don't have any experience with service or parts to date, but I did have questions and spoke with Jamie in service, she was very pleasant, listened to the questions I had, answered most of them on the spot, and the ones she wasn't sure of she said she would find out about and get back to me with an answer. She did indeed get back to me within 30 minutes, and sent an email with a link making sure that I understood and can see the answer as she explained it to me. I like Premier Kia a lot and thus far things have been great, I trust as we progress on they will remain as an above average dealership with some really good people. I plan on heading back there in the spring to look at a nice new car for my wife.

CustomerC

17 de ene. de 2015

Purchased a 2013 Kia and was thrilled with the sales WOMAN and the process in general. After 40+ years of dealing with garages and dealerships, I have finally found one that understands that if you are honest with your female customers they will tell EVERYONE and you will have more business than you can handle. It's been one year and to date I have not felt taken advantage of or been asked to have work done that was not needed. Ladies-this is the only dealership you should be dealing with. They also sell Subaru.

DonaldMac

10 de ene. de 2015

After talking to my insurance company, they gave me a list of certified dealers and I spoke to Brian at Premier Kia and got a good feel for the car I was looking for and the dealership. We decided the best way to acquire the car would be to take the trainS (yes plural). Starting from Toms River, NJ, I drove to Long Branch and got the Train to NY Penn, then took the subway train to Grand Central, at that time we walked to find the connection to the Metro North Train. After arriving at New Haven, Nathan picked us up at the train station with My Soul car. We were greeted with friendliness and tea at the dealership. After having questions about the back tires, Mike the mechanic eased our concerns. The staff answered many questions, completed the paperwork and we were on our way back to NJ (but not my train) . Thank you, we are enjoying My Soul.

Joeyknobs13

5 de ene. de 2015

I recently went in to premier kia in branford for an oil change and I approached Nathan about upgrading from a 2012 sportage to a new 2015 sorento. After he asked me some questions to get a better understanding of my needs we determined that if the price worked well this would be a great fit. He and Patrick got me and my family into a price that my family and I felt very comfortable with. I highly recommend visiting them for your next purchase.

kb

1 de ene. de 2015

Andre was very knowledgeable and enthusiastic about the product. He spent a lot of time with me explaining the options and test driving. I was impressed with Andre's professional, conscientious and courteous manners. I will recommend Andre and the Premier KIA dealership to all my friends.

Hazey320

31 de dic. de 2014

This is our third car from them, and it gets better everytime!. Customer service was excellent. Our salesman was great and got us the price we wanted with no problem. Will continue to buys cars from them!!

CC

29 de dic. de 2014

I was searching for a Jeep with my son for a least 4 months. Upon visiting one the many search sites we actually found two viable vehicles in our cost bracket. I was immediately contacted by the internet sales team, setup with an appointment and upon arrival was given a printed history of the vehicle. I had noticed, actually after purchasing the car, that on the door, the main window had a "Haggle Free" sales experience plastered on it.We were allowed to use it over night as they processed the trade-in paper work, which saved me a trip and the hassle of asking a friend to drive me back and forth. Talk about service.We purchased the car the next day and had no issues whatsoever.By far the easiest place to buy a car with the knowledgeable and friendly sales team.

shorelinehomesgirl

28 de dic. de 2014

Got my 2nd Sportage from Premier. Mitch in sales and Brian, the general sales manager are the best. Warm, friendly, funny, helpful and they listen. Not always easy to find with car salespeople. I make the almost 2 hour, round trip drive here every few months for my oil changes. Service is always, friendly, fast and efficient.As long as they continue to provide exceptional service, they will have a forever customer in me. Thanks for the great experience once again.

MarcM

20 de dic. de 2014

I had the need to purchase a pre-owned car recently and after a few weeks of internet searching I found these guys through their vehicles. I made the trip up from the city and was met right away by Nathan at the door. Very straight forward experience. Told Nathan what I was there for, he showed me the exact vehicle I was looking for, took down some information and we were taking a test ride within minutes. He was never pushy or giving us a sales pitch. He seemed genuinely interested in making sure I got what I wanted. He was personable and relaxed, very funny too. Nathan hooked me up with their finance guy who was a breeze to work with. Whole thing didn't take more than two days in total time spent. They took care of all the paperwork without a fuss. They even went out of their way to help me out in the city. With one phone call from me these guys worked quickly to send me help all the way in the city and saved me a few days of bureaucratic torture. They were accommodating, kind, and gracious. I'm very thankful that I brought my business to Nathan. When the time comes I will definitely be returning for our next car.

AnnieM

19 de dic. de 2014

Annie M.My Sorento is almost three years old and I can not put into words how HELPFUL the staff at Premier Kia has been through those years. The customer service department is OUTSTANDING. First-class help is given. You are always greeted with a smile. ACCOLATES to Derrick McMorran and Jamie Russo for their guidance and thoughtfulness when assisting you. Everything is done in a timely manner. Happy Holidays to all of you. Premier Kia of Branford is a WONDERFUL place to visit. .

CGiven

18 de dic. de 2014

The best customer service experience I have ever had! From start to finish the staff at Premier Kia took care of me. My brother recommended me to this dealership saying that they are the most straight forward people he has ever worked with. I took his advice and I'm glad that I did. When I walked in with a list of cars I wanted to look at Nathan was there to help me. He was genuine, funny, and most importantly STRAIGHT FORWARD. There was no sale gimmicks or tricks I told him what I wanted we looked around, talked about what was most important to me and found the perfect car for me. Nathan understood that I needed to move the process along as quickly as I could, but he still took the time to make sure I was making the right choice. Brain and Bob also worked to give me the best deal they could and get me back on the road as soon as possible.When I thought it couldn't get any better I met Jason who went above and beyond the call of duty working with the bank to get me the exact payment plan I wanted. He even went as far as sending Luigi out to meet me at my work to sign some paperwork because they knew how busy I was. Both Luigi and Jason were awesome and I can't thank them enough for helping me.Overall my experience was awesome. Everyone at Premier Kia was helpful. They all worked together as a team to help me and just went above and beyond in every fashion of the way. I will not be buying cars from anywhere else because I don't think anyone can beat the team here.

CandiceN

17 de dic. de 2014

I cannot thank Mitch & Jason enough for going out of there way to help me get into the vehicle I needed. They made sure that, with 3 kids and a husband deployed, I was in and out with no problems. I would recommend Premier Kia to everyone I know. They were fantastic!

christina.nastri.7

10 de dic. de 2014

When I first stepped foot into this dealership, I was expecting to be greeted by the customary phony smile and bag of magic salesman pitches. Instead, I was pleasantly surprised when Nathan approached my father and I and with a genuine handshake and warm sense of humor. He immediately made us feel at ease. Throughout my entire experience, I was impressed with the way Nathan approached business. He had an uncanny way of knowing the right words to say at the right times. He made my decision to lease a 2015 Forte 5 an easy one.When I went to pick up my new car, I noticed a small imperfection in the paint. Without hesitating, Nathan purchased a paint touch up bottle, reaching into his own wallet to cover the fee. In that moment, I realized that Nathan is more than an ordinary car salesman- he is truly passionate about what he does, and rightfully so! As Nathan helped me to set up my UVO system in the car, he presented me with a Bubblegum tree air freshener- ready to make my new wheels smell DELICIOUS! What an awesome gesture of kindness If you're looking to purchase a Kia, Nathan is the man you want to see! On a secondary note, I absolutely love my new car :)

rayvan35

9 de dic. de 2014

Great dealership! Customer friendly, helpful and reasonably priced. They had the vehicle I called about ready for a test drive when I got there and helped me finance. Mitch Burban was great. Would definitely recommend this dealership to others.

jmrodriquez

5 de dic. de 2014

The best buying expereince I've had in a very long time, Mitch Burban was Great! After the purchase he spent about 30 minutes helping me understand every button in my new Kia, very impressed. This is the fourth car I've purchased and never received that kind of treatment. I felt very relaxed and stress free during the whole process from begining to end. Would highly recomend that if anyone is in the market to buy a vehicle they should definetly stop in here.Jose Rodriguez

mary.biehl

4 de dic. de 2014

I was in a car search slump until I decided to make some phone calls to a few local car dealers in Branford CT. my last phone call was to premier of Kia in which I got Mitch Burban who took the time to talk to me and answer questions over the phone. It was an easy decision to go in and visit the store. Mitch was pleasant, easy to talk to, and made you feel like a friend trying to help you not like a dealer trying to sell a car. Premier of Kia has an extremely friendly staff, honest about their work, and go over and beyond to please their customer. Their inventory of cars are pleasing to the eye and to someone on a budget. I am a proud owner of new car and thank Kia of Branford.

Lilwonderlo33

2 de dic. de 2014

I recently purchased a Jeep Liberty and the sales man Luigi was great..the sales manger Jason has a great sense of humor and has a giant hamster in his office!!! STOP IN TO SEE IT!!

gio92

22 de nov. de 2014

We recently purchased a Kia Soul from Premier Kia in Branford. We originally chose this dealership based on their low prices compared to other area dealers and their high customer satisfaction ratings online. We were nervous about the overall car buying experience prior to going to the dealership. We found the entire purchase process very easy and the entire team went out of their way to make us comfortable. We worked with Mitch Burban who helped us test drive 3 cars and made sure that we were completely satisfied with a car before we moved forward with a purchase. Mitch had a no pressure approach and was very informative on all of our questions. Brian Dubosar also took time to make sure that we were happy with the purchase and that we were satisfied with the level of service at the dealership. Jason Reis in the Finance department was very accommodating with all of our questions and made sure that we understood all of the documents during our loan closing process. We did not feel rushed or pressured throughout any part of the process. After we finalized our purchase, Mitch spent an extra half hour with us in the car to make sure that we understood how to use all of the features, hooked up our Bluetooth to the car, and took the extra time to make sure that we left the left completely satisfied. We would highly recommend Mitch and this dealership to anyone that is interested in making a car purchase. We plan to use this dealership again when we have to replace another vehicle. We are still a little shocked at how easy the entire experience was.

STB2945

29 de oct. de 2014

I was extrememly pleased with our experience working with Mitch Burban at Premier Kia in Branford, CT. Everyone was welcoming, friendly, easy going and straightforward. . Mitch was responsive, informative and efficient.

jli322

29 de oct. de 2014

Cindy went above and beyond to make sure that my first car buying experience was the best that it could possibly be. Even when I changed my mind last minute, Cindy did not show any signs of frustration with my indecisiveness, but reassured me she would do everything she could to make sure I was happy with whatever decision I made.

davem27

26 de oct. de 2014

This was my first experience purchasing a vehicle from Premier Kia of Branford. Overall, my experience was very positive. I was searching for a Used Toyota Corolla for my father,who is elderly, and asked me to research and purchase a USED TOYOTA COROLLA. I researched on the internet and out of 61 used Corollas with my specifications, I narrowed it down to 3. My first and only stop was Premier Kia. I contacted Premier via e-mail informing them of my interest in a specific used Corolla that they had for sale. The next morning I received a courteous telephone call from the dealership informing me that the vehicle was available (had not been sold). My wife followed up with the dealership and we arranged to visit the dealership and look at the car that same day (early in the evening). We were scheduled to meet with Nathan Glazewski, Sales Consultant for Premier. My wife and I met with Nathan and test drove and inspected the vehicle. Nathan was most accommodating and extremely courteous to us. We test drove the vehicle on the highway and local roads and afterwards, we inspected the exterior and interior of the body and engine. During this inspection, Nathan was very helpful and let us take our time inspecting the vehicle and pleasantly answered our questions. There was absolutely NO PRESSURE WHATSOEVER from Nathan. We felt very relaxed and developed a trust and confidence in Nathan. My wife and I very much like the vehicle and we made an offer. Nathan was gracious when we made the offer and met with sales manager. It did not take too much time to negotiate a fair price. Having been satisfied with the fair price, we decided to purchase the vehicle. Two days later, we went back to the dealership with DAD, the actual owner and driver of the vehicle, and Nathan and the folks at Premier were once again very courteous and pleasant in finalizing all of the paperwork. I have never purchased a vehicle in such a low key - no nonsense and NO PRESSURE environment as Premier KIA. My wife, Dad and I were very impressed with Nathan and the dealership. Nathan is very sincere, honest and an individual whom you could trust. TRUST is paramount with my wife and I when we deal with people whom we are making a major purchase from. You don't find too many folks like Nathan in the automotive industry. My wife and I would also like to extend our thanks and appreciation to Mr. Brian Dubosar, who was the sales manager and ultimately approved our deal with Nathan and Premier KIA. There was one sticking point on the car and it was with the headlights. The lenses were fogged/severely dulled. I told Nathan and Brian that we needed to have this fixed before we finalized a deal. My wife and I strongly believed that not only was this a cosmetic issue, but more importantly a safety issue. Brian agreed to restore the lenses on the headlights at no additional cost. We feel good that Dad is now driving a reliable, well-maintained and safe Toyota Corolla. And, a final thank you goes to Mr. Jason Reis who finalized all of the paperwork for the vehicle. Jason was very courteous, patient and explained things in a slow and easy manner that was easy for us and dad to understand. The question we asked ourselves (wife, dad, and I) would we ever go back to Premier Kia or recommend this dealership to friends to purchase a new or used car and the overall answer is YES!!! MOST DEFINITELY!! On behalf of day, my wife and I we extend our sincere thanks and wish Premier KIA all the best - DON"T CHANGE - KEEP IT GOING YOU HAVE THE RIGHT APPROACH!!

Kelseta

18 de oct. de 2014

Extremely helpful and very pleasant atmosphere. Mitchell Burban provided exceptional customer service. He was extremely knowledgeable. I was extremely relaxed and felt no pressure at all. He stayed in contact with me right up until the delivery of my car. He truly made me feel not being pushed into a sale. He was more about what the customer wanted and not about a sale. Thank you Mitch and I will be sending people your way

aleon85

18 de oct. de 2014

Is the thought of having to go to a dealership and purchasing a new or used car daunting to you? Do questions like: Is this a reputable and honest dealer? Am I getting taken advantage of? Am I getting a good price? Will I be able to afford payments? Is this car safe for me (and my family)? Is this car going to safely get me around in the rough CT winters? all run through your head? Well they have always ran through mine when thinking of buying a new or used car. My biggest fear: Regret. Fear no more with Premier Kia.Last time I purchased a car was from a dealership (that is now closed) and I felt extremely taken advantage of. It happens, moving forward with that in the back of my head, I wearily had to start looking for a new car after totaling my old car. I'm a single mom that works two jobs and has a hefty student loan payment. I needed a safe, reliable car that I could afford and be an investment that would last me a while. I need to make sure my child and myself get around safely, especially in the up and coming CT winters. I've been recommended KIA of Branford by a coworker a couple of years ago but like I said I've been putting it off due to past experiences. I decided to go, I was promptly greeted and told someone would be right with me. I was the jerk that came around lunch time, lunch breaks are sacred! Nathan was sweet enough to forgo his lunch break and listen to my situation, my concerns with affordability, safety, what I wanted, what I needed and before I knew it we were on the road test driving cars in the lovely town of Branford. Nathan listened attentively, addressed my concerns, never pushy and led me in the direction of the right fit for my family and myself on all levels. After meeting with Nathan, picking out the best car for me, I had to leave and come back later that evening to meet with Jason to go over the scary stuff...money! Jason spent quality time working with me, going over what kind of options were available to me and in my budget. I did have a co-signer, which meant he had to spend more time with us and answering a lot of the same questions twice, which he was happy to do. (All with an 8 year old getting antsy and hopping around his office.) He was so patient, kind and most importantly, honest. I walked out of his office with a very affordable payment, lower than what I had expected and feeling at ease. That huge weight on my shoulders from fear was now lifted.I love my new car but I walked away with faith restored in (the right) car dealerships again. It was such a great experience, having that high level of customer service, the open communication, honesty and walked away relieved and grateful to have a car again on terms I'm happy and comfortable with. Many thanks to Nathan and Jason of Premier Kia for that. You guys are the best! My only regret was not getting up there sooner.

packerfan0417

5 de oct. de 2014

Went to Kia looking to get out of my 10yr old nissan maxima. It was falling apart little by little. When I got there I was greeted my Mitch. He was very nice and helpful also he understood what I was trying to accomplish. We found a highlander awd that I liked and the finance guy (Jason) worked real hard to get me approved. Jason was excellent in working the finance magic to get me what I wanted......even if he is a COWBOYS FAN! LOL. I would recommend them to anybody and already have. They are an excellent dealership.

Jholcomb0128

4 de oct. de 2014

Best car buying experience I've ever had. Everyone is very personable and ready to answer any questions. I brought my daughter (she is one and very energetic ) everyone was very friendly to her and my sales person was very patient while I tended to her in between my car buying experience My sales person answered every question I had and walked through all of my options to help me feel as comfortable and satisfied with my purchase. She also took me through the whole car step by step explaining every feature, every button why they do . She downloaded the apps I needed on my phone hooked up my Bluetooth. When I went to the finance office he explained everything to me and also answered any question I had . I am in love with my car and will definitely be returning for my next purchase. Highly recommend to everyone.

lisa.bianchi.927

4 de oct. de 2014

We arrived at Premier Kia and were greeted by Nathan Glazewski who was willing to help us out, but not in our face pushing us. He walked around the lot with us until we decided on a car we wanted. We test drove the vehicle and it was impressive. We had an upside down trade-in and wanted the best deal we could get. Nathan and Rita Ruhland from Premier Subaru, which is associated with Premier Kia, got us a good deal with an interest rate we could afford. We then returned to the dealership and the power was out due to an accident from a downed power pole, but were still greeted by Nathan on his day off to finish the transaction. The Finance Officer Jason Reis was outstanding in his handling of our purchase of the vehicle as well as gap insurance and an extended warranty. Everyone was professional and the service was great. i would recommend this dealership to anyone. We also had purchased our previous car from this dealership, which is why we returned.

traversanoa

2 de oct. de 2014

I went in last week to see if maybe I could lower my car payment. I was greeted by Mark, He asked me how he could help me. I discussed with Mark that I was trying to lower my car payment, but my credit was not so good. Mark suggested I fill out a credit application and we would go from there. He then showed me a cute car that would probably work for me.That evening I received a call from Jason he said he would try to get me approved. I guess he worked his magic not only did l lower my car payment, but I also got a cute reliable car. Thanks to all employees at Premier Kia of Branford.Anna

kaseymckernan

1 de oct. de 2014

From the moment we met Mitch when he greeted us in the parking lot, until the moment he helped sync my phone to the bluetooth, we had the best experience at a dealership. Mitch was extremly helpful, informative, and did what he could to get us in a new car that day. I would highly recommend people to this dealership, and would tell them to ask for Mitch for great service. Extremely thankful for everyone who helped get us into an amazing car.

Fryside0

30 de sep. de 2014

Our dealer Mitch and Jason, the finance officer were both very helpful. We left the dealership feeling very good about our experience. Mitch knew all about the car and answered all our questions, Jason got us the monthly payment we wanted including the warranty that made us feel better. Eric Smith

Chevy Kathy

30 de sep. de 2014

I purchased a used car from this dealership and was so pleasantly surprised with my experience from the first contact thru purchase negotiation and financing. Everyone I spoke with, Ruth from the internet to Mark my salesman to Jason the finance man were knowledgeable and took care of everything is a very professional style. I strongly recommend this dealership to those seeking to purchase a new or used car. This team is wonderful!

wmelfi

21 de sep. de 2014

I purchased a 2008 Cadillac CTS on 09/18/14. The sales and service were fantastic. I found the car in mid August but could not purchase it until mid September. Cindy was able to hold the car for me until I could complete the purchase. She was terrific and made my purchasing experience a pleasure. The finance manager, Jason, was also terrific and very easy to work with. He made sure to get me the very best deal possible. When it is time for another car this will be my first place that I will call.

Country0550

2 de sep. de 2014

I recently bought a car at Kia of Branford Connecticut, a 2015 sportege I worked with Cynthia Carosone she was very helpful and very informative we worked out a very good deal. All around I am very pleased I highly recommend this dealership and this particular sales person to take care of you and all your needs

FrankPCT

28 de ago. de 2014

It's one thing when a dealership merely says that they stand by their used vehicles' quality. Premier Kia has impressed me and my wife with both the value we got in purchasing a used Sedona minivan along with the service we received when the vehicle needed some minor repairs not long after purchase. Not only did they stand by their word in covering unforeseen issues with fast, quality repairs (Derek was courteous and professional), but our salesman Mark even offered me a ride home when I came by to drop the vehicle off initially. Mark offered us an honest, patient, and straightforward approach in our shopping experience and we would recommend him along with this dealership to anyone looking for a used vehicle in this area. Additionally, while we did not need to finance this purchase, Jason was easy to work with in finalizing our purchase.

09bmw650

25 de ago. de 2014

I purchased a 2009 BMW 650 on 08.22.2014. When I found the car online I submitted my info and was immediately contacted by Nathan. I explained to him that I lived in PA and asked him to email me pictures of the tires as well as any imperfections. Within 10 minutes of hanging up the phone with Nate I had the pictures I requested. I drove 3 plus hours and had an outstanding experience from start to finish. I highly recommend to anyone who is buying a car from this dealership to contact Nathan. He's sincere and professional and will go out of his way to make sure you're satisfied.

LaurenRazz

18 de ago. de 2014

I had a fantastic experience with this dealership. I did not have a car at all so getting around to look for one was extremely tough. I was drawn to this dealership because not only did they have a couple cars I was interested in, but on their website it says they can bring cars to you to look at if you live within a certain mile radius. That was extremely convenient for me since I could not really get around. Cindy, the person I was working with, was nice enough to bring the car I wanted all the way from Brandford to Newington not only once, but twice. She brought it once for me to look at and test drive, and then a second time so I could have the vehicle inspected by my mechanic. Not only that, but the finance department worked diligently to get me approved with a really great interest rate, which was also a blessing. Things could not have gone smoother and I could not be happier with my purchase. I would recommend this dealership to anyone who wants a no-hassle, awesome experience buying a car.

Debbster

8 de ago. de 2014

We purchased a 2010 Ford Ranger on 6/16/14. Everything was fine, the salesman Nathan was great - our only request was the two front tires be changed, which they did. We did notice a lot of weights on one of the new tire rims, but didn't think much of it at the time. We even purchased a bumper to bumper extended warranty! Well we actually own a business right up the street from them, and live not to far away as well, so it was awhile before we took the truck on the highway and when we did, the moment you reach 60 - 65mph the wheel shakes A LOT! So last week my husband stopped in to see if they could rebalance it, and they told him to bring the truck in on Tuesday 8/5. They stated that there were a lot of weights on the rim (which was strange to us at that moment because they are the ones that placed them there) and that they added more to the rim because the rim was bent - which is why it's shaking so much. Well now we know that the extra weights were. We waited for a call to see how this would be handled, and I was called today and told that a new rim is already on order for us!! So happy to have someone stand behind their service!

alexandra.bezerra

6 de ago. de 2014

What a wonderful salesman in Nathan! .....very sincere and a great dealership...customer service is the "premier" goal!..relaxed and smooth atmosphere....best selection in Kia"s .......

olsmoo

5 de ago. de 2014

looking for a car for my husband we decided to go back to premier kia of branford ct. abosolutly love this dealership....never any pressure and no one "pestering" you or trying to talk you into something.this is our second purchase from them and we couldnt be happier. MARK PERUZZI was great listening to us and followed up on evrything. JASON worked hard to make our loan happen with great success. when we are ready for our next car we WILL be going back to PREMIER! we are telling everyone we know about this dealership......see you soon!we are now a two KIA family...........

Sarkondziela

4 de ago. de 2014

From the moment we arrived at Premier Kia, we were met with kind and friendly faces. My mom and I had specifics about the car that we strongly wanted in my new vehicle. We were looking for something used, but didn't even consider a Kia. We had talked to someone on the phone, but when we got there, we started talking to Mike Iovino. Mike had a great sense of humor, but knew when and how to be serious. We told him what we wanted in the new car, and he showed us some cars. He introduced us to the Kia Soul, which I had never thought about driving. He wasn't pushy at all, and I was very open to this car. My mom was unsure, but mike made sure we knew the carfax and the cqr information. After we took a test drive (very fun and we felt very comfortable with mike), I fell in love with the car. We were aware of the safety features, which is especially important to my mom since I am a college student taking my car to another state. He also told us a story of an accident in a Kia in which the car flipped over. The boy in the car left with a few stitches and no other injuries. The Kia is definitely safe. I knew this was the car for me. The next day I came back, and mike showed me all of the specs of the car and how to work everything. Mike was efficient and professional, but he was still personable and we were able to casually chat with him. We became close to him and I got his number in case I need anything. I now have had the car for about a month and a half, and I honestly can say it is the best car ever. Everything was in working order and the way mike had said it would be. I definitely recommend this place AND Mike Iovino! Mike is so awesome and he's the perfect person to sell a car! He also filled up my gas tank!

Mad06512

29 de jul. de 2014

You washed the engine, then wanted to charge me almost $1000 to fix the oil leaks you hid? I just purchased the car a month ago. Don't tell me you didn't know about this.

lmodell

28 de jul. de 2014

Too often one only hears about poor customer service and complaints. Sometimes, good deeds and outstanding job performance go unnoticed. I would like to take the time to inform you of what I would consider superior customer service. I was in the Premier Kia dealership on Monday July 21 to buy a Kia Sorento for my 17 year old daughter and was greeted by Nate. He was extremely courteous, professional and attentive to my needs and more importantly, listened. A rare combination of skills in my opinion. Job well done ! In short, would highly recommend Kia of Branford and would seek out Nate's assistance. Regards,Louis Modell

SeeSpotRunNYC

25 de jul. de 2014

My wife & I purchased a used Kia Soul from Premier and the experience was great. Our sales person, Mark Peruzzi, did a great job making the process easy and take as little time as possible. Mark went out of his way to deliver the vehicle. The business process with Jason Reis was super efficient. Thank you Premier.

NJO

16 de jul. de 2014

I started looking at a couple of used Kias at Premier after test driving at other Kia dealers and with the help from Rich in Sales was able to find a new Soul at a price that I just couldn't pass up. Hands down the best experience at the dealers I went to this year. No pressure, no nonsense and very pleasant would be the best description I can provide. We will definitely look at Premier Kia for our next vehicle !

pam.cofrancesco

15 de jul. de 2014

My overall experience with Kia Premier of branford was wonderful....Everyone was very nice to us from the first time I went to compare prices to the day I went to pick up our new car....I felt very at ease with the staff on hand...never felt any pressure and everyone seemed eager to please and meet our needs from looking to buying..... So far I have had my car for a little over a month and am very happy I bought my Kia Sorento.

wbellows

5 de jul. de 2014

I bought a used Honda Civic from Premiere Kia last summer for my daughter-in-law, paying top dollar for a low mileage car in seemingly excellent condition. As it was over 7 years old however, there was no warranty or protection afforded by CT state lemon laws. It had 100,000 miles on it, and I balked when they couldn't tell me if the timing belt/water pump had been done. They agreed to do it within the next six months at their cost, if I bought this car before the next day, which was the first of the month. It was promised, (although not in writing) that they would work with me if there were any unforeseen issues determined with this car. 2 days after buying it, it started showing a spurious catalytic converter code. This code quickly became constant, and come to find out, will mean a $1200 repair that will be required before the next emissions test, which was only a year out, as it had been expired when the dealer had it tested just before the sale. It appears highly unlikely that they didn't know this code existed before selling me this car, and all the assurances that they would "work with me" if there were any pre-existing problems, have proven to be worthless! I am very disappointed with the way this issue was handled, and would not recommend buying anything from this dealerships that doesn't carry a factory warranty. It does not surprise me to note that the sales manager, Liam, has been replaced, as has the customer service rep, Tom Backus. Update: 7/23/14I attempted to edit this review, after Tom Backes replied privately to me, but it never showed up. He has not been replaced as I thought after reviewing the personnel listing on this web site. The public reply that he has posted below my review is not accurate. The faulty catalytic converter code showed up spuriously only two days after buying the car, and was in all the time within a couple of weeks. This did NOT just occur 8 months after buying the car as he suggests, and he knows that. The dealership was notified of this problem immediately, and the "discount" he offered me on a replacement catalytic converter was anything but! I could get a better price anywhere I looked. I was treated very shabbily by this dealership, and would highly recommend avoiding them!

ggreene024260

3 de jul. de 2014

I bought a certified used 2013 Kia Optima with only 14,110 miles. I had a couple of issues with seatbelt and body side panel, they were more than willing to accommodate me to rectify these issues.

Sharontosetti

28 de jun. de 2014

This dealership goes out of their way to make the car buying process as simple as possible without making you feel like you are at a "warehouse". While I was not buying a new car, I was still treated as if my sale was just as important as a high end sale. In the short amount of time I spent at the dealership I saw several other customers taking delivery of new vehicles. Each sales professional took time to go over features and operation of the vehicle with every customer. My sales professional Rich was amazing. I am an easy buyer so his no nonsense approach worked well for me. After speaking for just a few minutes I felt comfortable and knew that I would be happy with my purchase. As a female walking into a dealership alone, this is a huge plus. Thank you Rich and thank you to the Premier family of dealerships. I will do business again in the future.

Anita Hillman

27 de jun. de 2014

It was a pleasure doing business with them. They needed to find the car we wanted & worked with us in getting the price we wanted. They were very fair & went over all the details of the vehicle we purchased. We left their dealership very happy.

jc83160

26 de jun. de 2014

Bought a used Kia Sorrento and within 3 months car died. Was told I needed a crank shaft bolt. Had the extra insurance from Zurich but they wouldnt cover it, so why pay for extra insurance, big ripoff. The 2002-2009 Kia Sorrento has a problem with this bolt, it is faulty but the company refuses to fix it even though people can get killed when this happens. Went to the dealership and was told there was nothing else they could do for me, I need to deal with service, wow, when I bought 5 cars there you were able to deal with me then. So after buying the car 3 months before I now needed to come up with 1500.00 to get the car running, they told me they would save me 400.00 but ended up paying 1,276.00. Big ripoff. This dealership will only deal with you if you are buying!

TiffanyMartinez

18 de jun. de 2014

I was very pleased with my experience at Premier Kia of Branford. Nathan was one of the best salesman I have had in all the car buying experiences I have had. Jason was also very helpful. I am a very very impatient person and they both dealt with me with the utmost professionalism and with a smile with every encounter. After the sale, they are still very helpful with questions and concerns I have. I got really good deal on the vehicle I purchased and I am extremely pleased with the vehicle so far.I love my Toyota Venza!!!!!

starz920

17 de jun. de 2014

I searched high and low for a used Toyota FJ Cruiser and finally found one at Primier Kia of Branford. The dealership was the best one I have ever dealt with. The entire staff is amazing and my consultant, Rich Blanchette, made the entire experience enjoyable, relaxed and fun. He was straight forward, extremely helpful and made me feel like I was I was well taken care of during every step of the process. From trading in my car to picking up the FJ, Rich made sure every last detail was taken care of. I traveled over an hour and a half to make it to this dealership and Rich's professionalism and service as a consultant made the travel well worth it. I would highly recommend both Primier Kia and Rich to anyone looking for a Kia. (Or for a hard to find, hidden gem of a car/truck like mine.)

belve14

16 de jun. de 2014

I walked in to Premier Kia looking into possibly purchasing an AWD SUV and as Nathan showed me a few cars I began to think that there were no cars of my liking at this dealership. But before I was ready to leave Nathan had proposed to go over to the Subura dealership across the street to see if I would like something over there. The whole time Nathan was not pressuring me and allowing me to just cruise around and ask him a thousand questions lol. We walked over and I had mentioned to him that I was interested in subura legacies before... Nathan had great attention to detail I explained to him what I wanted and I was not going to settle for less. Nathan found me the right car with the right price and I was relieved. I do not like making big purchases and I consistently ask questions because of how uncomfortable I get but Nathan had an answer for everyone. I would like to point out again that his answers werent "salesman" answers cause I know all the little pitch lines (I went to alot of other dealerships before this). This is my 3rd car and it has been 6 months since I purchased my new 2011 subura legacy limited. For me I wanted a new reliable car but I also want the dealership to be friendly and courteous. I recieved that plus more and I cant thank Nathan enough for being a really stand up guy. I will certainly purchase another car from him without question.

srs09002

14 de jun. de 2014

This was my first car purchase and I was very impressed with Premier Kia of branford. Rich helped me find a car that was within my price range and met all my criteria. He was friendly, helpful, and knowledgeable about the cars. I love my new (used) 2012 Kia Forte and I feel I got a great deal. Jason was extremely helpful in finding me the best financing for my purchase. There was nothing negative about my car buying experience at all, everything was great and I highly recommend both this dealership and salesman Rich Blanchette. Thanks!

agm94

14 de jun. de 2014

Car shopping at Premier Kia was truly the best experience I had while looking for a new car this week. The salesmen that I worked with were friendly, knowledgeable, honest, and eager to help me, the customer. I sincerely felt as if my concerns and questions were answered sufficiently, as the men took A LOT of time to give me detailed answers. Mike I. was great to work with - he was hilarious and made the normally stressful car shopping experience into one filled with laughs. He and Steve greeted me and my family as if they had known us forever; they made sure that our needs were being tended to and made it obvious that they care about the customer. I would gladly recommend this dealership to anyone looking for a Kia - not only is their service special unheard of at any other Kia dealerships in the area, but it is filled with a knowledgable, friendly, and caring staff who seeks to get the customer into the car of their dreams at a cost they are comfortable with.

noreenf1

12 de jun. de 2014

Cynthia was very helpful. Took us out for a test drive. She explained everything. Even gave us a great price on our trade in. I highly recommend her and Premier Kia.

jillianfranklin

11 de jun. de 2014

Very good service, extremely friendly. Went on the test drive with me and helped me get my newest car. Worked with us in trading in a older car as well.

41melissa

10 de jun. de 2014

Cynthia was a pure pleasure to work with! I been to a few dealers and I must say, Cynthia was out standing! I will do business with her again! Thank you.

Jlcormi

6 de jun. de 2014

I was assisting a woman from another country who bought her first car and brought her to Premier. She was nervous and anxious but Nathan made her buying experience a fun and productive experience. Well done!

Joelmorgan1307

6 de jun. de 2014

Overall dealership did a good job. Bought a used (non-Kia) but staff was still knowledgeable about the car. Fast turnaround on everything. Good sales without being overly pushy. Mike made the process enjoyable. I would shop there again.

jma1234

3 de jun. de 2014

After visiting several dealerships in the and leaving unsatisfied, we were ready to call it quits for a while on the search for a new vehicle. Through word of mouth, it was recommended to go to Premier Kia of Branford. We decided to give the search one more shot and expand our search, and I am so happy that we did. The drive from Wallingford was well worth it. After pursuing the lot, we walked into the dealership ready for the attack; however, we were greeted by Nathan.I would not hesitate to recommend Nathan & Premier Kia of Branford to anyone. We did not once feel pressured or rushed. Nathan took his time explaining every detail to us, and there werent any surprises at the end. He gave us his most honest opinion on everything. He was very professional, and comfortable to work with. It felt as if we already knew him. When we picked up our new car, he went through the whole car with us, every detail was covered. When our lease is up, we will definitely be knocking on his door. The overall experience was phenomenal.

Jgdancer1

3 de jun. de 2014

I had a great experience at Kia in Branford. Cindy Carasone was my salesperson and she was very knowledgable and pleasant to work with. Dan Koval also worked with me and got me the best deal possible.

denalvs2drv

2 de jun. de 2014

i was handled with kid gloves!!!!! i felt like i was their only customer!!!!Rich Jason and Dan are all amazing and know their jobs inside and out!! You cant go wro g at this dealership!!!

Lboogie52

2 de jun. de 2014

I had a great overall experience buying my used Nissan Altima at Premier Kia. Nate was a friendly and professional salesperson. He answered all my questions and it was very low-pressure the whole time. He was honest I felt the entire time, and even had the car re-detailed because he wasn't satisfied with the job that his own dealership detailing dept. did on it. Jason the finance manager was also friendly and professional with us (My father and I). Dan the sales manager, again, was very professional, honest, helpful, and friendly. Of course dealerships are a for-profit industry, shocker, but their price on this car was far below what it is worth, according to various websites and kelley blue book. This was my 3rd car buying experience from a dealership, and I can honestly say it was the best of them all. Great job guys :)

msbronx84

30 de may. de 2014

Cynthia made our purchase a pleasant experience! We discussed exactly what we were looking for and she didn't stop until she found it! When we came to pick up the vehicle Cynthia came out to the lot and went over all of the features with us and gave us helpful tips as well. Cynthia was recommended to us by my daughter who purchased a Kia from her as well! I have and will continue to recommend Cynthia and Premier Kia you guys are great!Many thanks from a satisfied customer!

toyeonhy

30 de may. de 2014

Rich was helpful with my daughter and her first new car purchase - I ended up buying a good used car and then giving a good used car to my daughter -

Kbatick

29 de may. de 2014

Cindy was excellent! Very friendly and knowledgeable about the 2014 Sorento. She answered all my questions and took the time to let me get to know the vehicles. She made me feel comfortable and confident about my choice. I would highly recommend her as your sales person!!!

Mags831

25 de may. de 2014

We had the BEST shopping experience with Cindy at Premiere Kia! Excellent customer service! She helped us find the perfect car for our son and he loves it.

Dave1960

24 de may. de 2014

Friendly, knowledgable staff will go above and beyond to help you get what you want. There are several Kia dealers on Long Island, one within 2 miles of my home, but I chose to buy from Premier because of their customer service. Glad I did!

DipTop

24 de may. de 2014

Cindy was instrumental in my purchase of a Volvo C70. She was professional, knowledgeable & did everything possible to make sure my car buying experience was a good one. I have purchased many cars from many different dealers over the past 35+ years. I have never dealt with a salesperson as professional as Cindy. It has been well over a year since my purchase. Cindy still follows up with me to make sure that I'm happy with the vehicle & asks if there is anything that she can help with. I have referred a number of friends & family to Cindy. I highly recommend Cindy to anyone looking to purchase a new or used vehicle. No matter where you live, it is worth the trip to have such an excellent car buying experience!

timetocycle

24 de may. de 2014

Very pleasant too work with, not pushy,and knowable, sends emails and follows up with customers. I will recommend Cynthia Carasone too all my Friends. Iwish more were like her.

drew0517

24 de may. de 2014

a year after the sale she is still incontact with me to see if i am still happy with my kis and inquires if there is any problems she can help with, i send everyone i can her way now...

heshnetmail

24 de may. de 2014

I am very pleased with my buying experience at Premier Kia, and especially with my sales person, Cyndi Carasone: she is thoughtful, considerate, patient and enormously helpful. She negotiated fairly and I ended up with EXACTLY the vehicle I wanted.Kudos to Cyndi and staff

maloucarr

24 de may. de 2014

Cindy made purchasing our certified pre-owned a wonderful experience; this was painless, friendly & very stress-free. Everything that she promised us and nothing less.

nanc87

24 de may. de 2014

Mike Iovino was great to deal with! Picked up our new Kia Sorento yesterday. Would refer Mike and Premier KIA to family and friends.. A++++++++Nancy & Mike Mazerolle

CBLyddy

24 de may. de 2014

Mike is knowledgeable about the products he is selling and is incredibly easy to work with. He wasn't pushy and took his time to get me into a car that was best for both my budget and my commute.

groceryman

24 de may. de 2014

Having been a Kia customer for my past 3 car buying choices I found the personnel and professional nature of Premier to be just that.. They were very nice and professional to deal with and made my purchase hassle free.

ahurlburt

22 de may. de 2014

Nathan has a very friendly personality. He wasn't like most sales people just looking for a sale. Nathan worked hard and searched several avenues to help me get out of a lease early which was great. This was the second car I purchased from this dealership and I would do it again! I got a 2013 Kia Sportage and love it. I got one from the showroom which helped a great deal.

elmergw

19 de may. de 2014

I can't say enough good about my dealings with Premier KIA. Even though I was there with a used car to trade for another used car, I was treated as if I was buying a new, top of the line, KIA. Refreshing. I can't say enough good about Rich Blanchette and Daniel Koval. Both gentlemen were professional and focused on the quality of the sales/customer experience rather than the "sale" itself. I left the dealership with a great car and good feeling about the deal. I have bought enough cars in my life to know that is not always the case.There are people that "go the extra mile" for a customer, but Rich went an extra 100 miles for me and this sale. Greatly appreciated!

peachababy

14 de may. de 2014

My experience with Premier Kia in Branford was fabulous! My salesman, Michael Iovino, was a pleasure to deal with. He was very knowledgable and patient, as I had many questions about the vechicle I was interested in. Michael spent a lot of time with me, helping me figure out the best way to finance the car to fit my needs. I test drove several vechicles with Michael and his warm and friendly demeanor made it a wonderful experience. I truly had fun! After my purchase was made and I picked up my vechicle, I went back again to the dealer and Michael spent much time with me explaining all the features of the car. He even paired my new phone to the car! I would highly reccommend this dealership, and especially Michael Iovino!Michele P

lucyball507

4 de may. de 2014

Kia had a very friendly staff that was willing to please mike iovino was my salesman and stayed on top of things all through out the sale. i would definately recommend this dealership or anyone looking to buy a new or used vehicle

lokeefe

19 de abr. de 2014

Mike and everyone made our buying experience easy and they provided excellent customer service throughout the entire process. We are so pleased with our Kia Sedona and it fits all of our needs as a family.

JJFJJJFJJJF

15 de abr. de 2014

I'm very happy with my experience at Premier Kia. They managed to get me out of a older used car that I was upside down on and put me into a brand new Optima. They also managed to stay within my price range. Everyone was very nice and it was a no pressure buying experience.

marr44

14 de abr. de 2014

I was very pleased with Premier Kia, especially working with Nathan. He was very friendly and accommodating ..It was my first time buying a car and he made it simple and he was very helpful.

Rleclaire

8 de abr. de 2014

My experience with not only the entire dealership but the key players were Dan, Elias and Ken, was outstanding. I previously bought several Kia's but not at this dealership. They now have a customer forever! Thank you guys for the wonderful experience.

Lisa114118

6 de abr. de 2014

I had a great experience with this dealership. Cyndi and ken were great I would definitely recommended them I was referred by two people I know that said this place was awesome and I think so too thanks for everything. I love my new car.

tazz57

6 de abr. de 2014

Very pleased I wasnt pressured into buying a car from this dealer the car buying came natural. Nathan Glazewski was there to help answer questions and was very informal on his answers. Nathan also went above and beyond with Robert Alvine to find us the best priceing and payment option. So glad I bought a Kia from this Branford location. Also I like to thank Kenny Schmitz for getting all the finance stuff taken care of. THANK YOU KIA!!! AND THANK YOU KIA OF BRANFORD!!! I will surely tell everyone about my buying experince there.

falangah1

4 de abr. de 2014

Car shopping can be a stressful experience and for me it was, until I went to Premier Kia of Branford! They were very friendly, not pushy like most salesmen are. The prices were reasonable and it was overall a great experience. I would definitely recommend going here for your car! Very dependable & reliable.

djpaulyo

3 de abr. de 2014

We recently purchased a car with Nathan at premier kia. It was the best car buying experience we've ever had. Not only was Nathan very knowledgeable, but he worked to get us into a car that had everything we were looking for, at a price that we could afford. I HIGHLY recommend going to Premier Kia in Branford to see Nathan if you need a car. He's the BEST!!

bigpetesjeep

30 de mar. de 2014

what a dealer after a rocky start please read my review in full before deciding I had called the dealer on Saturday march 29 2014 I had saw this 2004 jeep grand Cherokee for sale on cars.com for about the price I was looking to spend when I called the dealer I asked if the jeep was still available and was assured it was after driving about 2 hours to check out the jeep I found it and low and behold it had a sold sticker on it I was fuming mad. went inside and was asked if I was being helped and said not yet and I am not very happy right now and was asked what was wrong and proceeded to explain the situation and the nice man said hold on a minute and he asked the man in the glass booth and was told that deal fell through so I sighed a big breath of relief and proceeded to check the jeep it was awesome after a the test drive which the salesman mike lovino was in the rear seat kind of weird on that aspect never had a salesman ride with me but what ever mike had me take it up on the highway it handled and drove like a dream and mike informed me that since it was technically sold once before I got it they had went and sent it through the shop they put all new brakes with new rotors and four brand new tires on it can't wait to pick it up next weekend I would drive another 2 hours if I was ever to buy another vehicle either new or used WAY TO EARN CUSTOMERS PREMIERE KIA you got one for life thanks peter Schneider Worcester Ma

Dave1960

23 de mar. de 2014

Everyone I spoke with and ultimately purchased a car from was friendly, professional and most of all HONEST! I didn't need to make an appointment to visit the dealership to speak to someone about purchasing a car. My sales person, Cindy, was fantastic! She worked very hard to find me a car without ever asking for a commitment from me. I loved the no pressure approach! I also felt that everyone I spoke with was trying to do their very best to get me what I wanted. I had been to other dealers, much closer to my home, and felt like they just didn't care about me as a customer. Kudos to everyone at Premier Kia of Brandord Ct.!

Gianna62

16 de mar. de 2014

We will definitely recommend this dealership and go back for future purchases. They were outstanding in their treatment and the way they explained everything to us. We were not pressured in any way. We went to several dealerships before going back to Branford and purchasing our new car from there. I would highly recommend this dealership to anyone looking to buy a vehicle. There are not enough good things to say about the way they all were.

stevenarduini

14 de mar. de 2014

My experience at Premier Kia was amazing. Everyone was extremely friendly and helpful throughout the entire process. I didn't feel pressured at all as I felt at other dealers and it was obvious that Nate was not just about a sale, he wanted to make sure I had all of my questions answered and that I was making the right decision for me. I found a similar car at another dealer in the area for a slightly better price and still went with Nate and Premier because of the phenomenal service they gave me, and they are a dealer I feel very comfortable with servicing my car from here on out. If you are considering Premier Kia for a car, look no further because the only thing Nate is better at than making great coffee, is being extremely helpful and friendly throughout a stressful experience such as buying a new car.

afrboots

8 de mar. de 2014

I went in thinking I was just going to browse. I sat down with Nathan and told him about myself and that I was on a definite budget and that X amount was my limit to spend per month. I had seen the Sorento and this was the car I wanted. The manager came over to say hi to us. Nathan worked with the manager to figure things out for me. Nathan definitely was listening to what I was saying and what my budget was. With my trade-in the numbers were not at first working. Nathan went over to the manager and when they returned they had wonderful news for me. He made it work for me, right down to the penny. I got the best car I could ever imagine and still stayed on my budget. Nathan and the others are caring people and truly give everything they can to work with you and give you your dream. I completely trust them and look forward to seeing them again and I will check them fist when I have to get another car for someone in my family. I felt like I had made new friends. Its been a few weeks since I bought the car and every day when I go to work, I laugh and say to everyone" I love my new car", they all say "yes Ann we know"

donnamanceri

7 de mar. de 2014

Absolutely hate car dealerships but Premier Kia was a fantastic experience so far, so comfortable and professional. Have only been to service twice since purchasing the car (initial 3700 mile service, and replace my headlight sensor) but both times were very accommodating and friendly.

rmyrick

5 de mar. de 2014

I was immediately greeted in the parking lot by Nathan with a friendly smile and asked if I wanted his help. We went inside and discussed what I was looking for and what I wanted to spend. Nathan took the time to go through the inventory on the computer with me looking at the cars history, its specifics and its cost to me. I selected a few that were of interest to me and then Nathan and Eli took my daughter and I for test drives in them when I decided on the Jeep Eli helped me to finish the paperwork and purchase the car he impressed me with his honesty when I asked a question he was unsure of, he said so and followed up with service immediately the next morning even though it was his day off. Both gentlemen were a complete pleasure to do business with and I would highly recommend them as well as Kia

Jacciixo

4 de mar. de 2014

My experience with Premier Kia was amazing. It was my first real car buying experience and I didn't feel at all pressured to buy anything if I didn't like it. I told Dan an idea of what I wanted and it was as if he read my mind. It was my first and last trip of my car buying adventure because I found a great car at an amazing price. Everyone was incredibly friendly and helpful in a real way.. Not just the "car salesman" way where they will say anything to make you buy a car. Tyler showed me how to use everything in my car and what all of the crazy buttons control and Kenny got me a great loan. Thank you!!! I will be back for my next car!

jrickar6

4 de mar. de 2014

Great experience! Car was in great condition, just as the pictures advertised! Great staff...sales and financial. Overall great experience. Nathan and Kenny are the best!

lam55

1 de mar. de 2014

This place is fantastic! Forget all of those stereotypes and horror stories you hear about the car buying process! Premier Kia is the least "car dealer-y" dealership I've even been to! All of the staff we interacted with were genuinely nice people who seemed to really enjoy their jobs. We felt comfortable immediately upon entering the door, never felt that we were bring tricked or manipulated, and ended up with a fantastic car at a great price! I visited Premier Kia because they were the only Kia dealer in the area that is a part of the Costco Auto Buying Program. I exchanged a few e-mails with Rita, spoke with her on the phone, and scheduled a time to test drive the 2014 Kia Soul. We test-drove the car with Tyler, who was extremely friendly, helpful, and answered all of our questions about the car. We worked with Dan and Tyler to determine the pricing, and they offered me enough for my old car that I decided to trade it in over selling it privately. With the Kia and President's Day incentives, plus the Costco pricing, lifetime power train warranty, and two years of maintenance included, we really feel that we got an incredible deal on our 2014 Kia Soul! Within an hour and a half of arriving we had (painlessly) made a deal on the car!There was none of the pressure and back and forth horror stories that I've heard about the car buying process elsewhere. I was in shock at how smoothly everything went! When we picked up the car a few days later, Kenny spent lots of time with us explaining all of the paperwork we were signing and finalizing the sale. Then, Tyler transferred the plates from my old car to the new car (he even has a special license plate flattening technique!), and spent plenty of time with us in the car explaining to us how each button and feature worked, and how to connect my phone via bluetooth (very important!). I feel that it's worth noting that the car came with a full tank of gas- I've heard from others that they've had to fight for a full tank when picking up cars from other dealerships. We were soon excitedly on our way in our new car!I would highly recommend Premier Kia to anyone I know after the wonderful experience we had! They really made us, a fairly cynical couple, feel comfortable and informed throughout the process. We are so pleased with our new car, and we really appreciate the help and hard work of those at Premier Kia!

mbyrnes

28 de feb. de 2014

I did most of the research for this vehicle online. I contacted Premier on the recommendation of my best friend who has dealt with the owner and was very impressed with him and the business. Right from the start the people at Premier stood out from the rest. All of my questions were answered and I never felt pressured or rushed.On the subject of price we went back and forth a couple of times with them always being professional, and receptive to my questions. While they did give me the best price, it was more the way they handled things that really impressed me. The other dealerships I was talking with made it seem like the clock was running and I had to hurry up and hand over some money to hold the deal they were presenting or the deal would go away. At Premier they calmly said they would make things work, just relax and lets talk about exactly what you need.On the day I went to pick up the vehicle I was met at the door, introduced to everyone that would be handling the paperwork and showing me the in and outs of my new car. The process was smooth the people great and I am now driving my new car.Nice!!!!!!!!!!!!!!Thanks,

FreddieMoran

26 de feb. de 2014

Elias was an excellent sales associate, he worked with me to find the best deal for my car. i would truly reccommend him to anyone looking to buy a car

rbass23

24 de feb. de 2014

Mike & Lauren did an outstanding job handling my new car purchase. I would highly recommend them to anyone. They made thing so easy and painless and a straight forward deal.

Gianna62

23 de feb. de 2014

We were extremely pleased with the way we were treated. The entire office was wonderful and we are definitely considering buying our automobile from Cynthia. She was such a lovely person and we appreciated her input as well as Daniel Kovel - wonderful, wonderful people and a wonderful experience. We are still considering out options, but when it's time to purchase and if we do decide to go with Kia it would be Premier.

den88cin

18 de feb. de 2014

I would like to say a big thank you to Elias Rodriguez. I went into Premier Kia looking for an Optima and came home that day with my beauitful new car! Elias was very helpful with my process of buying a car. I would highly recommend going to see Elias Rodriguez at Premier Kia of Branford. Elias and the Premier sales staff was very kind and warm to my husband and I. If your looking for a new or used car please go see Elias and the Kia team. I promise you, you will be happy you did!!! Thank you again Elias!!!!Cindy and Dennis Craig

RobinKeegan

13 de feb. de 2014

Very helpful, knowledgeable and easy in and out experience. Friendly. My situation was not ideal and yet they overcame and met my expectations with the utmost professionalism. Thanks!Robin Keegan

Valdete1

5 de feb. de 2014

The entire experience from first contact with Cindy through delivery was absolutely superb. I would recommend Premier Kia to anyone, without reservation, as a great dealership with which to do business.

tompavlovic

29 de ene. de 2014

Cynthia was amazing. She went out of her way to help get the car registered in time.The dealership was very rigid. There is no cross training of employees. I could not pick up the car the day I wanted because the finance person was off that day and no one else could print the forms. To make it worse it was a cash sale.I do not like this website because it forced me to open an account to send this review and it is not very user friendly. This took entirely too long to do.

cbrock1592

23 de ene. de 2014

The Service Department is courteous, always willing to help.When calling, they always know us and are familiar with both of our cars.Great Service!

egseah

21 de ene. de 2014

Dealing with Premier Kia to purchase my car was a positive experience from start to finish. I traveled from Rhode Island to buy my car in September 2013 and it was definitely worth the trip! I originally found Premier Kia and their sister dealership, Premier Subaru, through an Internet search while looking for a specific model car, a Saab 9-2X. Id seen a car I was interested in, but the listing was so new that only a stock photo accompanied the description on the website. I clicked on live help to ask if photos of the actual car were available, and Rita, the person who helped me, could not have been nicer or more friendly. Rita quickly checked on the status of the vehicle and promised that the photos would be updated later in the afternoon or the next day. Sure enough, she followed through and the listing was revised with new photos and more specific information. When I decided to take the plunge and go see the car in person, the customer service continued to be fantastic. I arrived at the lot along with my boyfriend and my coworker who were along for the ride, and we were promptly greeted and helped by sales consultant Nathan Glazewski. Nathan was professional but also easy going and friendly. Not only did he answer important questions about the car and the buying process, but also questions about where to go for the best pizza in the area (also an important question!) and other interesting things to check out in the area since we were from out of town. He also respected the fact that we had already done our research online and knew our facts, and never insulted our intelligence. When I mentioned that my vehicle (sadly totaled in an accident) that I was replacing had been an Outback Sport and that I had really loved it, I was happy to learn that Nathan had also owned a similar year Outback Sport in the past so could easily relate to what I was looking for in a car. Also, as a female customer accompanied by two men on my visit, I appreciated that Nathan always addressed me with the important questions and never assumed that he needed to ignore me and "talk to the men" as some sales associates at car dealerships will unfortunately do. The buying process was pretty easy and painless, considering that the car was great and Nathan was very efficient following up via e-mail and phone after my visit. When I went to pick up the car, we discovered that the VIN etching that was supposed to be on the vehicle's windows had actually not been done, so Nathan suggested getting this done at the same time as the first free oil change that the dealership offers, or to have a kit sent that would allow me to do this myself. He followed up on this to make sure I knew my options and would be able to do this one way or another. He also followed up with me two weeks after the sale to make sure everything was perfect with the carvery impressive since with some other dealerships, once the sale is complete and you're out the door, you definitely never hear from them again and don't expect to. Nathan's attention to detail and customer satisfaction truly speaks well for him and the dealership. You truly get the feeling that they care about the customer and their happiness.A few other notes, on the dealership in general. When you walk into both Premier Kia and Premier Subaru, you definitely get a good, friendly vibe, from both the staff and the customers. Some of the customers I've spoken to in the waiting room were people that had been coming to the dealership for years. Also, one of the other reasons I considered visiting Premier was because their website says they will pick you up from the station in New Haven if you need to come in via train (a nice convenience for people who might be in between cars like I was). I ended up not using this service but the fact that they offer it at all was a big selling point. The Premier group, and their staff, definitely seem to go above and beyond.I'm very happy with the customer service I received from Premier Kia and the car I purchased. I would definitely recommend the dealership, and especially Nathan Glazewski, to anyone looking to purchase a used or new vehicle. As I said in the beginning of this review, it's definitely worth the trip. Thank you, Premier Kia!

mviolano

13 de ene. de 2014

Cindy was informative, attentive, helpful, and most important genuine!. She was extremely knowledgeable about each of the cars I test drove providing me information on each of the features what they did, how they worked. What made me feel most comfortable and won me over was her depth of knowledge and that she did not pressure me but provided me with the facts so that I could make an informed decision that was right for me and my circumstances. Overall I was very impressed with the dealership and have already recommended Cindy to others. I was such a happy customer that I not only bought one Kia from Cindy I bought 2! She is an asset to the dealership and has earned my future business!

ToniFiorillo

10 de ene. de 2014

My experience at this dealership was great. The vehicles were great and the customer service from the employees was even better. All of my questions were answered and I left very comfortable. I came back to purchase a car here and am very pleased with my entire experience.

bmw633babe

8 de ene. de 2014

This is my second leased vehicle through a Kia dealership and our third overall for the family. We were pleasantly surprised by not only the professionalism and friendliness of the employees at Premier Kia of Branford but also the willingness they took to "run the numbers" for us. Our personal experience with Cynthia was excellent as she was helpful without being overbearing. We will definitely return to Premier Kia, and Cynthia, for our next vehicle.

marlowe2x

6 de ene. de 2014

Cindy managed to be professional and personal at the same time, always responsive and often proactive, not trying to sell up when I declared my price range--in general a pleasure to deal with. And she has a nice sense of humor too!

llnkblicrater

5 de ene. de 2014

My wife and I were very happy with our experience at the premier dealership. Cynthia was very friendly and helpful answering our questions about the car with good knowledge . I would recommend the dealership and Cynthia to others.

Alexarodriguez

31 de dic. de 2013

Working with Nathan was great. Buying my first new car from him was a great experience. I would reccomend him to anyone. Very friendly and prompt! -Alexa Rodriguez.

gdenn

31 de dic. de 2013

I drove in because of their price it was thousands below anywhere else. Tyler was really helpful in showing me the car. It was an easy experience and would recommend them to anyone.

mags914

31 de dic. de 2013

Mike was such a pleasure to work with. He made this car buying experience so enjoyable for us. He was straight forward and honest. He kept in touch and followed up with me every step of the way until my son picked his car up. His customer service skills are outstanding and he conducted himself in a very professional manner. I would recommend this dealership and especially Mike to any of my friends/relatives looking for a new/used car.My brief encounters with Liam and Kenny were also very pleasant. Both provided exceptional courteous and professional service. Thank you all for such a wonderful car buying experience!

surfer11

28 de dic. de 2013

One of the best dealerships i have ever bought a car from.Nathan picked me up at the airport and it just got better as i met each employee.They were very nice and treated me like family.I flew in from Florida to pick up my car on the cristmas holiday.I saw my car online on autotrader.talked to the dealer and was inpressed with how i was treated.We agreed on a price and the deal was done.I am one happy customer.I would buy from them again.Thanks for everything. Tim murphy

joseantonioftan

27 de dic. de 2013

Nate was very accommodating and straight-forward with my visit at the dealership, which led me to purchase my Subaru BRZ. No gimmicks and everything went smoothly. I am very happy with the purchase and glad how he would follow up on me days after.

DJFLIP2000

18 de dic. de 2013

My visit to Premier Kia was great. A good friend of mine (Nathan the salesperson) had recently purchased a New Kia Optima from there. I liked his car so much that I went down there a few days later and bought the same one! It was one of the last 2013's that they had left in stock and I got a great deal on it. I never leased before, but the way that he explained it to me made sense. I don't know why I never leased before? I can get a nicer/newer car for about the same payment as a used car finance. Why wouldn't everyone lease? I would highly recommend this dealer to all of my family and friends. Nate is a great salesperson, very friendly and great to do business with.

carmen1850

15 de dic. de 2013

The staff was great and very helpfull. They bent over backwards to find a car we wanted at the right priceGreat Job and the coffee was good too

cmars81

6 de dic. de 2013

My girlfriend and I visited Premier Kia of Branford with intentions of buying a used car. From the very beginning of our experience our sales consultant, Nathan Glazewski was extremely kind, courteous, and helpful in finding the right car for us. After we had the car chosen Kenny Schmitz was very insightful in getting us the best deal possible. Overall we are truly pleased with our experience at Premier Kia of Branford and we love our new car. I would recommend them to anybody looking for a new car.

brittain77

30 de nov. de 2013

Easy, straight-forward service. Work is done promptly. Staff very friendly. I was sitting in the waiting room, reading, and the managerr of the dealership walked in and asked whetheer I would like some coffee. I thanked him and said I had already gotten a cup.

DiaosiLULU

28 de nov. de 2013

Both Cynthia and Kenny were very nice and not pushing at all. This was the best experience I've ever had for car purchasing.The price might be a little bit higher. But the good service is certainly worth it. The car is also great.

acosta5472

25 de nov. de 2013

Michael was about to find me the Kia Soul that I was looking for (Color and features) and kept in touch about the vehicle before and after purchase. Kenny was great with calling to inform me about my credit being approved and was able to explain the paperwork that I was signing. Both Kenny and Michael made my father and I comfortable with purchasing a new vehicle from this dealership.

tonide123

22 de nov. de 2013

while i was buying my kia, my battery went dead on my car. thanks to Derek he had it brought right in while i was buying my new Kia!

nssfpma

19 de nov. de 2013

Premier Kia is a top-rate dealership! Sales staff were very friendly, professional and extremely knowledgeable about the vehicles they sell. Sales personnel were not overbearing or pushy, but were ready and able answer any questions about their various models and options. My vehicle purchase and financing transaction was accomplished smoothly and efficiently. I truly got the sense that the sales staff cared about my interests and not just their own. Specifically, my sales person, Cynthia Carasone, asked what type of driving I typically do and then tailored my test drive to that type of route. She was very thorough in explaining all the various features on my vehicle when it was delivered and offered me the opportunity to bring it back for additional tutorial if I needed to.I will definitely do business with this dealership again if I am in the market for another vehicle.

Khuntley9

16 de nov. de 2013

Mike and the staff at Kia are top notch. For the first time (having purchased 5 new cars over the last 15 years), I can say that I will return without reservation for future purchases. From the general manager to the business manager to the friendly staff as you walk in, the folks at Premier Kia puts your satisfaction ahead of all else. Don't hesitate to work with Mike if you're looking to buy- he won't let you down!

monicajordan805

13 de nov. de 2013

Cindy was great!! She was very friendly and helpful. I would recommend her. She gave very low pressure in the sale. She addressed the rattling issue in the car that was noticed in the test drive. When we had to call for my insurance card, she did it quickly and without frustration. Kenny was excellent at his job. He did it very smoothly and quickly without any hiccups. It was a pleasant experience.

Jverb89

9 de nov. de 2013

Went over and above to help get my husband and I a new car after we had our son. We were stuck in a 2 door coupe lease and we're turned down at every other dealership we tried. Liam, Mike, and Kenny went to the V.P. of Kia to try and help us, and they did. Thank you guys for everything you did for us!

Beacon1962

6 de nov. de 2013

These guys are just great. I bought my Kia Soul( which I love) from them about 1 1/2 months ago. You would think that since they already sold me the car they didn't have to be as nice, but you would be wrong. I went there for my first oil change( I do a lot of driving ) and I had some questions. I spoke to Derek in the Service Department about a few topics and he was fantastic. I like to be sure I understand, so I'm one of those customers that asks a lot of questions. He didn't try to sell me stuff I didn't need and not only did he conduct himself in a professional manner, he was also very patient and friendly with me. While there I also had a hood wind deflector installed to help keep my car safer from those shooting tiny rocks in the highway. One had done some damage already and I didn't want anymore. The price included installation and it was a great price. Derek helped me with that too.I also interacted with Nathan and Liam, about some other questions I had, and was treated as if I was a good friend visiting during the holidays. These two are very classy guys and, like the last time, it was a pleasure talking to them. All my questions were fully answered, and they didn't make me feel like I was imposing, that's how nice these guys are. Heck if I could, I would have bought another car from them. The new 2014 Kia Soul looks soooooooooo sweet; inside and out.Anyway, I thought they deserved a little recognition for not leaving their good nature at the end of my purchase. Great team and great leadership. Go there and you will prove me right.Thank you Liam, Nathan and Derek.

kecolli89

4 de nov. de 2013

Cindy was awesome! She was friendly and very knowledgeable. If I had any questions she was more than happy to talk on the phone or exchange emails. I had a great experience!

armada

4 de nov. de 2013

At various times have brought my Kia to Premier Kia for service and just recently bought a new car there. At all times personnel at this dealership have gone the extra mile to provide excellent service, answered my questions and provided an excellent car purchase experience. For these reason I've given the ratings I indicated.

raraneo

4 de nov. de 2013

This is a top rate dealership. We are on our second Kia Sorento through Premier Kia and would recommend anyone to shop here for a new Kia. The exceptional service we received from Nate and Liam far exceeded what we expected. Liam really works with you on tailoring a finance package that will work within your budget and Nate is an excellent, no pressure sales consultant who is friendly and personable. This dealership is a breath of fresh air and will not disappoint.

DNKN24

3 de nov. de 2013

Cynthia, Brian and Kenny were very professional and. truthfull to all of our questions that we asked and in our opinion made my wife and I very at ease, to create a very friendly atmosphere. This is how an auto dealership should be.Y

Hazey320320

28 de oct. de 2013

I bought 2 cars in a week from here. Best customer service I've ever had. They also give the best prices and are very patience with there customers. Best buying experience ever.

hardwarewiz

25 de oct. de 2013

Nathan was friendly and professional. I would recommend anyone interested in a car to go see him - whether it's a new Kia or a quality used car.

ar15zams

24 de oct. de 2013

My overall experience with Premier Kia was exceptional. Sales manager Liam took a personal approach in tailoring an offer for me, and I was then directed to Nathan for the remainder of the sales process who was equally outstanding. The shining star of Premier Kia based on my experience was Business Manager/Financial Coordinator Kenny. I was, to say the least, a difficult customer. Kenny's level of professionalism and personalized interest in my satisfaction and happiness was second to none. He, as well as all staff I worked with, was exactly what you would want in a car dealership. I can't stress enough that Liam and Nathan were great, and Kenny was phenomenal. With ease and confidence I recommend Premier Kia. This dealer was 35 minutes from me, and was chosen over the dealer 10 minutes away. As the proud owner of a new 2014 Kia Sorento, I cannot overstate my overarching satisfaction and true appreciation of the exemplary service I received. Thank you again Liam, Nate, and Kenny.

KingPatL

24 de oct. de 2013

From the moment Cindy came out to help us we found her to be friendly but not pushy like most car dealers and she listened to our needs and budget and she showed us various options, with excellent knowledge about the KIA brands. Kia of Branford made our 1 1/2 trip worth the drive! Loved the experience and honesty and I am looking forward to buying our next car with them and we will be telling everyone about how great they are.

cush5

19 de oct. de 2013

From the time we entered the dealership we felt a sense of comfort and trust by the time we were finished it was one of the best car buying experience we have ever had. Cynthia was very knowledgeable and helpful which made us very comfortable

PaulDes07

18 de oct. de 2013

I had an Amazing experience at Premiere Kia. Mostly because of Nathan. I had stopped in because I saw a Subaru online that I was interested in test driving. Nathan was able to find the car for me that I saw online and brought me out for a test drive. He was very polite, professional and knowledgeable. He sat with me and explained the car fax as well as ran numbers for me. Unfortunately for me I was not able to purchase the car because it was not in my budget at that time. I am however planning on returning very soon with a trade in to purchase possibly a new Kia.If you want a no pressure, knowledgeable salesperson who knows the meaning of CUSTOMER SERVICE then please go see Nathan at Premiere Kia. I give him 5 Stars!!

leamcgea

17 de oct. de 2013

We had a wonderful experience working with Nate. I have known Nate for a long time. Not only is he personable and friendly, but he is patient as well. We were undecisive when we entered the dealership and he took the time to understand our needs. There was no pressure and we are very happy with our vehicle.

christianspaar

17 de oct. de 2013

Cynthia Carasone was extremely helpful in showing my father and I the various new and used vehicles at Premier Kia that were available for sale. She explained Kia's different models and the features that were available in each. Premier Kia was one of the first dealerships that I visited in my search for a new car and I was impressed with their level of customer service and the quality of the vehicles they sell. I would definitely return to this dealership and recommend it to others.

Deanathanas

17 de oct. de 2013

Cynthia was personable, very professional, and very competent She found a perfect balance between friendly and aggressive follow-up...just the right amount of push without bring too pushy. I deal with a lot of sales professionals and I would put her right at the top of my list.Simply put she did a Great job and made me WANT to do business with herMy bestDean ATHANAS

tmarc1953

16 de oct. de 2013

Mike Iovino was the best sales person we ever encounted when purchasing a new vehicle. Our experiences in the past have been just a nightmare, but Mike was friendly, knowledgeable (and if he didn't have an answer for us he would get it). All our questions were answered and his patience was commendable. I have found out when purchasing items from a car dealership or just an appliance that he went above and beyond the call of duty for us.I would recommend all my family and friends who in need of a vehicle to see Mike. All the staff was great too. Everyone was exceptionally friendly and courteous.Thank you again Mike for all your help.

bpkawi

11 de oct. de 2013

We stopped by Premier Kia looking for a pre-owned Kia and Nathan was extremely helpful, he listened to our needs, worked within our budget, and presented us with several workable options. We've shopped with Nathan in the past at Premier Subaru, we came back to him for a comfortable experience at Kia, and will be back the next time we need a new vehicle.

ahojnacki25

8 de oct. de 2013

Nathan and Kenny were extremely helpful during the leasing process. This is the second time I've gone to Premier for a purchase and I will come back again.

sherrimoreau

6 de oct. de 2013

I had a very pleasant experience at Premier Kia from start to finish. I walked in to Premier Kia knowing what I wanted and needed in a vehicle. I was introduced to Cindy who was very quick to show and explain everything I needed to know about the Kia Sorento that I now own today. On our test drive she addressed all my concerns about having a smaller sized suv vehicle and educated me with more information on features of the Kia Sorento that I was unaware of. Not only did she reassure me about how great this vehicle is but she also showed me how it handles on hills which was one of my major concerns. She brought me to areas that were very comparable to the hills I have to deal with on a daily basis. By the end of the test drive I was sold.Thanks to Cindy I have a great reliable vehicle for myself and children. Sherri

suemel1

5 de oct. de 2013

Cynthia was very helpful in presenting the benefits of the Sorento that I eventually purchased, without appearing aggressive. Ken's soothing manner was helpful to me during the purchase process, and he expedited the process with efficiency on the day of the final sale.Patrick was extremely helpful to me in setting up the electronic connections for my phones and Sirius. Unfortunately, the connections are not perfected for my use so I will have to visit with him again to get this 'ironed out'.

sbonet01

3 de oct. de 2013

I purchased a used car. It was a quality used car with low mileage. It was perfectly priced. I received top dollar for my trade. Everyone was wonderful, the manager, the finance director, the website sales coordinator and of course, Cindy. It was a terrific experience and I would highly recommend Premier Kia.

nd67

2 de oct. de 2013

sean was an awesome salesperson, he made the experience of buying a used car effortless, especially for me, as a single woman and not car-oriented. I didn't have to do a thing except bring a check. everyone at your dealership is very curteous and helpful . i have and would again reccomend you to anyone who is looking to purchase a car in branford.

bwdots

1 de oct. de 2013

I went with my wife to buy a Kia sportage.It took less of 2 hours to get the car that she wanted including negotiations, financing,and registering,dealing with the friendliest sales rep(Sean) ,the nicest General manager Liahm and the extremely helpful and FASTEST financial manager Ken in ANY car dealerships that we dealt with for the last 25 years. Overall, by far the best car buying experience ..EVER.

Beacon1962

24 de sep. de 2013

I started with Nathan as my sales rep. He never made me feel uncomfortable or pressured. Kept professional and friendly, as well as seemingly very product knowledgeable. Later I met Liam, manager. I had some misunderstanding concerning vehicle price, but Liam clearly explained it to me. He was a real gentleman and very customer satisfaction focused. Ken, finance "Guru", was active with me throughout. I explained my financial status and he immediately got some personal figure about me, which helped me relax even more. Ken truly is a man of his word and when he said he would work hard for my financing, he really exceeded my expectations. Overall, great team work and great people. I know it's their job, but they didn't make me feel like it was their job. It felt more like they truly appreciated the opportunity to treat people like people. I could not recommend them enough and other kia dealers should model them. Yes I've been to another kia dealer and was disappointed. But I'm glad I gave kia another chance and I'm super glad I ended up at Premier Kia in Branford, CT.

Mikelarry777

10 de sep. de 2013

As a first time buyer and attempting to rebuild my credit, I had become very wary of dealerships. I had always been treated second rate and never felt comfortable even walking in. So after my wife and I had done some research we ended up driving an hour to Premier to take a look at some Sorentos. We were blown away by the friendly attitude of the Sean an the commitment of Liam to get us the best deal. We felt like valued customers should. Through the process they were attentive and easy to communicate and at the end Kenny was able to get the process finished up. Everyone was great as well as the atmosphere. We will be back for our next car without a doubt. Thank you Sean, Liam, and Kenny.

sgiordano

22 de ago. de 2013

The total experience at Premier Kia was a very positive one. Eddie, Liam and Ken were professional, informative, efficient and helpful throughout our transaction. Their customer service was over the top. This is the first time my husband and I enjoyed buying a car. Kudos to Premier Kia.

Kmartinj

15 de ago. de 2013

We were so thrilled with the service we received when we bought my daugther's car two weeks ago, that we returned last week and bought another Soul for my husband and leased a Sorento for myself! I just love all of the staff at this dealership. They went out of their way to make us happy and to get us into cars that we love and can afford. I recommend this dealership 100%.

maloucarr

9 de ago. de 2013

Cindy was the nicest and most sincere car sales associate we've ever met; she's not the slimeball that car sales people are usually...she helped us get the car that we really wanted and made us feel good through the whole process and the whole thing was painless! We are a big fan of Premier Kia of Branford!!!

curtis0829

5 de ago. de 2013

great overall experience from beginning to end - from salesperson to finance... no pressure... very honest and no hidden charges or gimmicks whatsoever... great communication with fast response both by phone and email... best car buying experience ever!...

Kmartinj

5 de ago. de 2013

Best car buying experience ever! Every single employee we dealt with from the initial phone call to the sales agent to the sales manager to the finance person were friendly, more than helpful and completely professional. They worked hard to work the numbers so that we could get a great car that a recent college grad can afford. Both myself and my daughter were pleased with the entire experience and would highly recommend this dealership.

greyhoundsaver

30 de jul. de 2013

I was very impressed with all the staff at Premier Kia, from the time i entered the facility and started looking till the time i finished the sale. I have bought many cars in my life from many dealers and this was the first time i can say it was a pleasant experience. If you want a dealer who is honest on the price they give you and then deliver that price they are it.

KIA Kid

27 de jul. de 2013

Less than 3 weeks ago, my wife and I purchased a 2013 KIA Sportage EX from Premier Kia. Approximately a year ago, we purchased a 2011 KIA Soul Sport from this dealership. We love our Soul. Now there are two Kia's parked in our garage. During this past year, the service department at Premier Kia was outstanding. We travel two-plus hours round trip to Premier Kia in Branford for service. Friendly staff, fair price, Free twenty-four month service, Twenty year / 200,000 power train warranty, etc., what more could a car buyer ask for. Yes, I would not hesitate to buy another Kia from this dealership. Robert Alvine, (President, General Manager), What a guy! Any problems? Contact him. He will get back to you in less than 24 hours. How many company presidents will do this? I applaud him! Derek McMorran, a man with two hats (Service Manager/Parts Manager). He always gives you his undivided attention whether you need parts or service on your new vehicle. Now for the Sales Staff: Tyler Walker is one of the nicest young men that I have ever met. Extremely knowledgeable, friendly, and a pleasure to deal with. I only have one short-coming to mention. This is in regard to Liam McClellan (Sales Manager). The day we purchased our new Sportage, Liam raised his voice during our negotiation. It was in regard to Window Etching. I tried to explain that it was previously resolved by Mr. Alvine when I purchased my KIA Soul. I was able to decline Window Etching then and I know that I would be able to decline Window Etching now. I did not want this dealer add-on. Thank you Mr. Alvine. My auto dimming rear view mirror with "HomeLink" will only work to open my garage door when the vehicle lights are turned on. I called Johnson Controls (Division of HomeLink) customer service tech support. They informed me that the mirror was probably wired incorrectly at the dealership. I called Derek McMorran. He set up an appointment to bring my Sportage into the shop to get this problem resolved. KIA kid

rustycar

8 de jul. de 2013

The salesman, Nathan, handled himself in a professional friendly manner. He did not pressure me during the test drive or discussion of the car. Once I decided to purchase the vehicle he clearly explained the various charges and paperwork needed for the sale. Kenny clearly explained the paperwork processed during the sale. Nathan went above what was required and helped drop off the car at my house.

donna_m

1 de jul. de 2013

Excellent customer service , came in got evreything I wanted and more. All sales reps were very nice. Would recommend this dealership to every one I know.

linda0810

26 de jun. de 2013

This dealership was both professional and compassionate. It is not like other dealerships. The staff is just wonderful. They make you comfortable and relaxed. Purchasing a vehicle can be very stressful. I did not feel pressured like other dealerships. I'm 57 years old and have dealt with many car salespeople. Premier Kia is absolutely AWSOME.

mia0808

26 de jun. de 2013

The Kia place was amazing. Everything was just absolutely perfect!!!! I highly recommend for everyone to go here. It's the best place and best service and very helpful in every way.

mjohn65

30 de may. de 2013

I highly suggest you shop at Premier Kia first, it was a very simple process, with absolutely no pressure, I have purchased over 12 cars in the past 30 years, and have heard and seen it all . But Premier Kia restored my faith that honest salespeople still exist. Nathan followed thru on the few minor details I requested, the first time. I didn't have to play phone tag , there was never any miscommunication .Which is shocking these days. I had a flawless experience.. The staff here were straight forward, very accommodating, and detail oriented. What Nathan promised, he delivered .They even sent a nice guy to pick me up almost an hour away. A FANTASTIC Experience all around. Thank you Thank You

joankia2013

30 de may. de 2013

The sales people at Premier Kia were very pleasant to work with, very efficient and professional. Thank you! We are very happy with our new Kia Rio Hatchback.

jmgon311

28 de may. de 2013

My original reasoning for being at Premier Kia was to get an oil change and tire rotation for my 2011 Kia Optima. While waiting for my car I wandered into the show room just to see what was on display. I began talking with Cynthia Carasone just about the Kia cars in general. She asked me how I liked the new Kia Forte, and although I am not too fond of the new design I explained how I still liked the 2013 model of the Forte. I threw the idea out there of locating a fully loaded 2013 Kia Forte SX and I asked her if it was still possible. Two minutes later Cynthia and Tom Backes, the General Sales Manager, had located three Fortes with the options I wanted and two of them were in the colors I had requested. Cynthia and Tom gave me an idea of what I would receive in trade value for my 2011 Optima, told me about what incentives were available and I left with an idea of what my monthly payment would be with the 2013 Forte SX. I came back the next day and sat with Cynthia and in a painless and pressure free 45 minutes we came to a deal. I got a very fair trade value for my Optima, received the incentives I was eligible for, and I got the exact car I requested when I walked in to the showroom and began talking with Cynthia. Cynthia was very educated on the Forte and was very personable and extremely easy to talk and negotiate with. Tom Backes was equally fair and easy to negotiate with. Tom and Cynthia made the process quick, easy and very stress free. We came to an agreement on a Sunday and the car was ready for me by Thursday (it took a few days because they had to get the car from another dealership out of state). Even though the car was available on Thursday, I picked it up on Saturday because of my schedule. They had no problems waiting a couple of extra days for me. On delivery day Cynthia showed me the ins and outs of the car. I have never had a car with an in-dash navigation before, or so much available technology and Cynthia was able to explain everything to me with ease. After Cynthia showed me the car I met with the Ownership Counselor, Liam McClellan to go over the financing and sign all the required paperwork. My experience with Liam was refreshing as well. Turns out, Liam was able to get me a better interest rate and lower monthly payment than I had initially agreed on which was quite the pleasant surprise. Liam explained everything thoroughly and made sure I understood what I was signing before I signed it. Another quick and painless step in my car buying process at Premier.Overall, I could not be happier with my experience at Premier Kia. Every single step was painless, pressure free and I never felt like I was being deceived. I would buy a car from Cynthia again without hesitation, even if I lived in another state. I highly recommend this dealership to everyone looking for a new Kia or even a used car.

gianna1

24 de may. de 2013

Was impressed with all staff and knowledge of their vehicles and also the finance manager Liam (I believe his name is spelled that way) who was extremely up front, knowledgeable and patient to answer ANY questions my husband and I had.

Samantha_M

21 de may. de 2013

The service was great and so was the experience. I did not leave disappointed. I will recommend Premier Kia of Branford to others looking for a new/used car. Tyler and Tom definitely knew what they were doing and had excellent customer service skills.

mpierro

21 de may. de 2013

My girlfriend and I recently visited Kia of Branford in search of a Kia Sorento. We had previously been to a few other Kia dealers in the area, and we're not at all impressed with the service we received. In fact one dealer made us make an appointment for a test drive, and then was unavailable to see us when we arrived at the dealership! After waiting for 20 minutes, we left. I have to say, our experience at Kia of Branford was completely the opposite. Upon entering the dealership, we were warmly greeted by the receptionist and taken to meet with Tyler Walker. From that moment on, I knew we were in good hands. Tyler proceeded to take us for the test drive we wanted in a 2013 Kia Sorento and patiently explained many of the features and options in that current model and the differences with other models, such as the Sportage, which we were also considering. After a great test drive, we sat down with Tyler and told him we'd love to lease the vehicle and what our price range was. After one short visit with his financial guy, he came back with the number we wanted no hassles, no haggling, and no negotiating! We left a deposit on the vehicle and set a date to return to the dealership and complete the purchase. Once back to complete the purchase and pick up our new vehicle, we worked with Liam on the lease agreement and Tom, the general manager actually came over to us to make sure we were happy and satisfied with our new purchase and with the service we received. Very classy move. I have purchased many new and used vehicles over the past 25 years, and this was by far the best experience I have ever had at any dealership. If you are within driving distance of Kia of Branford and have a Kia product in mind for purchase or lease, don't mess around with any other dealership. Go to Kia of Branford and I can tell you that you will leave a very happy customer! - Michael Pierro

dpasci

19 de may. de 2013

My husband and I had a very pleasant, experience during this car purchase. All of our questions were answered promptly. The process was quick. Everyone was very friendly and helpful.

DipTop

1 de may. de 2013

Cindy was VERY helpful making my purchase. I called her in the morning and by the end of the day, I was driving away with my new vehicle. They gave me a fair price for my trade and made the registration & insurance process painless. I would definitely buy another vehicle from Cindy & Premier Kia of Branford!

JaimeJetta

30 de abr. de 2013

Great experience! Even though this dealership is an hour away from me, we will definitely buy our next car from here. Eddie is new, and has some more to learn, but did a fine job! He was pleasant and if he didn't know the answer, he researched the question before answering. Customers never like being told wrong information, so great job there. Liam was phenomenal!! He made the financing and signing experience easy. He was extremely personable, and explained everything. He treated me like a person not a dollar sign; like we knew each other for years. Finalizing the purchase with Liam, was a perfect ending. Best car buying experience I've ever had in ten years! Thank you Premier Kia, thank you Eddie, and thank you so much Liam!

laurieluc

9 de abr. de 2013

My husband and I were looking for a used car to replace his 2005 WRX before it started needing some major work. The time was right because we will be able to pass this car along to our son as a vehicle for college in a couple of years. We looked specifically for a Suzuki as we bought one for our college age daughter last year and were very pleased with the purchase based on reliability and price. So we started looking for dealers in CT who had suzukis on their lot. First off, my husband liked the dealer because he could set up an appointment on-line without having to speak to a salesperson first. We went to our appointment, were warmly greeted by Cindy and were able to take two different models out for a lengthy test drive. At the end of the appointment, we told Cindy we needed time to discuss, could we do something to hold the cars until the next day when we had come to a decision. She told us to go ahead and discuss and give her a call the next day to follow up.We decided Wednesday night that we would indeed purchase one of the two vehicles we had driven and that we would trade in my husband's car to do so. We gave a credit card over the phone as a hold payment and I mentioned to Cindy that since the drive was over an hour for us, it would be helpful if we could take delivery when we returned. That was not a problem and after exchanging several e-mails, we drove home in our new car on Saturday afternoon. I don't think anyone would give a car dealer a bad rap again if all visits went like this one. I would recommend dealers operate as much as possible by e-mail as it makes the experience so much more pleasant and less stressful once inside the dealership. Our experience was great and we plan to go back to Premier Kia/Subaru for our next car.Thank you so much Liam and Cindy!Laurie and Richard Gerry

susanb1951

8 de abr. de 2013

I recently purchased a new 2013 Kia Sorento SX. This is my 3rd new Kia in 6 yrs, for I like having a new car every so often. Not only was I very pleased by the quality and detail of this vehicle, but was amazed at what luxury was included in the overall price. My husband drove the car and couldn't believe that it handled almost like a sportscar. He himself was impressed, for Kia wasn't his first choice .This vehicle has since changed his mind. Not only is this SUV sturdy and reliable, but it is right up there with the quality of other cars. A friend of ours just got a new BMW(SUV) ,and when he saw my KIA he couldn't believe that it looked better than his Beamer!!!!!!! Liam made my purchase painless and enjoyable, Tyler was very professional in his presentation of the car, and the people in service go without saying. I always bring my car to Branford for service and there's a KIA dealer in Old Saybrook, close to where I live. The Branford dealer beats their prices by a landslide, and the personal service you get can't be beat. They make you feel like family. I just want to say "Thank-You" to all. And to everyone out there looking for a new car, go to Kia of Branford.......you won't be sorry you did!!

hashemio

2 de abr. de 2013

Premier Kia of Branford, as far as I am concerned, is the best Kia dealership on the East Coast. They are kind and helpful and make sure the whole process of buying a car is streamlined. Truly though, none of it would have been possible without our Sales Consultant, Nathan Glazewski. Nathan truly contoured to our every demand and helped us every step of the way.Even after we signed for the car, it was a few days until out delivery and Nathan kept in touch every day and made sure we were not left on the back burned. Every question I had up until the day I was to come and take delivery of the car was answered and it was all thanks to Nathan. He is an asset to the Premier Kia family and should be treasured for years to come.Others at the dealership that were SUPER helpful are Tom, the sales manager. He made sure we got the best deal and was super easy to work with. Liam in the finance office walked us through every step of the way when it came to the paperwork of the deal and explained everything to us. And of course Derek & Josh, the two guys in the parts and service department helped me pick and choose all the accessories that I wanted for our new Kia Soul and helped with the installation in their awesome service department as well.

Ferravante

2 de abr. de 2013

Brian, replied to my email request, right away, followed up with me, without being annoying and was very helpful in his replies to my emails and on the phone.. My visit to Premier Kia was a really nice customer experience. Nathan was very familiar with the Optima (which resulted in a sale for him). He was friendly, sociable and made the visit actually fun. Most of all he wasn't pushy. You felt very comfortable and relaxed while there.. Tom, General Sales Manager, made sure he said hello at the beginning of the visit, spoke to me during the visit, and made sure he saw me to say "good luck" at the end of the visit. He reiterated if there are any questions or anything he can personally do, to feel free to call on him as he gave me his business card. Both Nathan and Liam, were ready for me when I arrived two days later to pick up my car. Both were organized with their paperwork and what they needed to review pertaining to my purchase. Liam, like Nathan, was not pushy to sell me additional services, when I was told about them and decided to decline them. The car was clean, and ready for me. The entire staff at Premier were very friendly, as I met the gentleman in Service as I walked through their area and the other salespeople within the office.. The staff I worked with were all very attentive to my needs. I would definitely Premier Kia to my friends and family.. Not to mention, the full tank of gas, the 2 years of free oil changes, tire rotations and the double the power train warranty is a nice plus too.. I am very happy with new Optima.. Thank you Brian, Nathan, Tom and Liam. It was a pleasure doing business with you..

jackiejanosko

28 de mar. de 2013

The entire experience at Premier Kia was wonderful from start to finish. Every person who worked with me was genuinely nice and knowledgeable. I was worried that the process would be stressful because of my credit history, but the staff worked with me and was able to get me financing at a rate that suprised me because it was so low! Not only will I recommend the dealership (and the vehicle) in the future, I already have told people to go there! I could not be happier with the entire car buying experience (well, unless you gave me a winning lotto ticket too)!!! :-)

LeslieMaysonet

26 de mar. de 2013

My name is Leslie M. and I would highly recommend this dealership to anyone. I went to Kia of milford first got a quote and right after i headed to Branford Kia to see if I could get a better quote. As soon as me and my husband walked in, a man walked up to us and ask how he could help us. We told him that we were interested in getting a better quote and we we're interested in intrading our car for the 2013 Kia Optima SXL. He then said that he would definitely get us a better quote , he then said "I'm the manager , my name is Liam mcClellan one of my sales associates would be able to help us when they we're done with their customers. We didn't wait long , Tyler Walker helped us get a great deal and get the car we wanted. I was very impressed with the fact that the Liam mcClellan-Manager approached us and introduced himself and went out of his way to make us feel welcome. He went out of his way to get us a great deal. He was very professional , a people person , courteous , polite , and friendly ! Didn't get that at Kia of Milford , manager there did not get out of his office and had a pit bull face .. Just because you're a manager doesn't mean you have to think of yourself above anyone else. So fo that reason , I highly recommed Premier Kia of Branford , the best customer service I've had. And I give them 5 stars .. Thanks Liam mcClellan and Tyler Walker!

suzi1967

26 de mar. de 2013

Purchased a 2011 used Kia Optima Hybrid from Nathan. He was very knowledgable and pleasant to work with. The dealership is clean as well as very organized in their process. The financing process/paper signing was ready for us and Liam provided some helpful information regarding add-ons and our consumer rights. I would DEFINITELY recommend this dealership to anyone considering purchasing a KIA.

JosephineLandolfi

18 de mar. de 2013

I love my Kia. Nathan, thank you. I went to other dealerships, but your professionalism, knowledge about the car, and courtesy made my decision. Liam finalized all the finances and respected our needs. I definiitely recommend you guys and will be coming back for my next car. Josephine and Louie

soarsfree

28 de feb. de 2013

After hurricane Sandy hit us in the New York region. We needed to replace the vehicle we lost. My family and I headed to Premiere Kia on a wing and a prayer. Not certain what to expect. We were treated like, I can actually say," family". We spent practically all day there deciding and did not feel pressured to make a decision in the least. Albert was a wonderful pleasant individual. Who made us feel very comfortable in every way. We made the purchase and are extremely pleased with our car. We even named it "Scion" (private joke.) We will use them again in the future. And Will most definitely recommend them to our friends and family. Thank you Albert for making this purchase so easy. Albert even told us to call him when we get home. As he knew we were driving back to NY. How nice was that? Again Thank you guys for the great experience. Bless you all.

laurrrrenxo

23 de feb. de 2013

All through my purchase they were consistant and very helpful. Even after my purchase Albert made sure to follow through and check up on me and my new purchase. I was very happy and excited :)

stryder1967

11 de feb. de 2013

Everybody was friendly, they helped me with every step, from checking the vehicle to finding a loan. The final process of buying the vehicle was kept short and precise with out any hassles. Kudos to all from sales person to manager and everybody in between.Thanks Premier Kia.

nsalese

5 de feb. de 2013

I was in the market for a used Kia Optima. Premier Kia had the right price point for me. The dealership was a 45 minute drive from my home and on the the day I wanted to pick up the car I wasn't able to get a ride out to Branford. Nathan Glazewski made the drive out to pick me up. Nice guy. Car runs great, very satisfied with the experience.

Wvt134

5 de feb. de 2013

We bought a car from here and lived way out of town. They were very accommodating to our situation and Brian even took a flip video of the vehicle so that we could see it in better detail from our location. The car from this dealership was cheaper by at least $1k from other dealerships and it was like a brand new vehicle (had 7k miles). Tyler was nice and knew all of the sales side of the transaction and sent us the sales paperwork in an email to speed the process up. Great car, good transaction and dealership. Pleased with our purchase!

Itathegreat

1 de feb. de 2013

I chatted with Brian and made an appointment online. We changed the time on several occasions and everyone was more than willing to accommodate. The staff was very professional and straight with me the entire time. Tyler is very informed about the cars and services their dealership offers. No one tried to hassle me into anything. :-)

GLB1234

29 de ene. de 2013

Albert Manneiro did a great job for us. Although he's fairly new to Premier Kia in Branford, he made sure that the sales process from A-Z flowed very smoothly. And we love our 'new' 2011 Kia Sorento. Albert deserves a nice bonus in his Christmas stocking! Good luck, Albert, with your career at Premier...and we'll be seeing you down the road. Cheers! Lucia & Gerry Bryson, Oxford, CT

goodmets

3 de ene. de 2013

I have never dealt with a more friendly salesperson who was totally organized and knew the product inside and out. I have told so many people about this dealership. President, service manager as well as this branch manager were all excellent.

nystranger

16 de dic. de 2012

1st off the car I inquired about and eventually bought was exactly how it was described in their add and way below NADA and KBB book values. Everyone there was very professional and made me feel like they cared about the things I was telling them. I have a little knowledge of the car industry and can honestly say that they have no pressure buying. These guys give car sales a good name. I highly recommend this dealership to anyone and will be the first place I go when time comes for another car.

hodson01

26 de nov. de 2012

I went to Kia to purchase a new Kia Soul. I had driven a plus autotmatic 2 years prior & recall the pricing & feel of the car was inline with my needs and expectations. I am only interested in purchasing a manual transmission model in the base series, not plus. I drove a used base 5 speed and was not happy with the feel of the vehicle. I then drove a used automatic, plus model. I was much more happy with this model. Then we we discussed ordering my new manual plus vehicle I did not get any specifics from the dealer. I was offered a 'ballpark' $18,000 quote & so that felt very unofficial and I decided to go to another dealership to see what else was available to me in the $18,000 range. I ended up buying a Honda Civic at a different dealership.

Delladonna

12 de nov. de 2012

I had a great time with Premier Kia. I had been to a few other dealerships and was just going to stop by at Premier so that I could see a color that another place did not have. I called up and talked to Rita who was instrumental in getting me to come in to look around. With her warm welcome over the phone I came in and met with Tyler who was more than helpful in everything that we needed. By the end of the visit I was perfectly happy with my experience and decided to purchase a vehicle with them. They made the car buying experience seamless and a great time. Thanks Rita and Tyler.

megan.harrison.526

8 de nov. de 2012

My experience with KIA was great, Ross was very helpful, they even gave me information on possibly switching my auto insurance to get a better rate.

Cpiscopo

21 de oct. de 2012

Nate helped us out a great deal, showed us all the goods and bass and what would work best for us.. Thanks to Nate and his team!

Mikevece

20 de oct. de 2012

Good experience buying my first car. They are very friendly. They don't hound you like most other dealers. I would buy another car from them.

sandra.burtbarker

18 de oct. de 2012

This was our very first online order with KiaPartsWebsite.com and as any online order we we're very nervous. Dealing with Derek Mcmorran was just amazing. He was minutes responding to every one of our concerns by e-mail or phone. We are so excited, we received our Reservoir bottle this morning just as promised. This exact bottle was costing us triple the cost at our local Kia dealership here in Canada. We think we got an awesome deal with KiaPartsWebsite.com. We will definitely be doing business with them again. Thank you so much for your service.

WOMAN

11 de oct. de 2012

I was lied to and taken advantage of by these two individuals and its probably because I am a young female who went to this dealer alone. I will try to be as short and informative as possible. First, Niel told me he would run a soft check on my credit so that it does not affect my score. He also told me if I add the Gap insurance he could get me a better APR. I found out later that both were lies. I waited 3 hours before being called into Niels office to sign the paperwork. Niel had me sign for an optional window etching fee which he did not explain nor offer me. I was tired, hunger and felt I was in good hands at the time so I just initialed where I was told. The following day after reviewing the paperwork carefully, I called to have the gap insurance and window etching fee removed. I went back to the dealer to complete the necessary paperwork. Niel was very defensive and used the F word multiple times. As for the etching fee, he stated he did not think $175 was a big deal and thats why he did not explain it to me. A few days later, I met with Tom to get my plates. He apologized and stated he understood why Niel behaved the way he did because he is new. Both Niel and Tom were supposed to get back to me about reimbursing me for the etching fee and to this day neither one has contacted me. I called the bank and they have not received any word or paperwork to remove the etching fee. Not to mention, Niel told me he would cancel out my previous auto loan for the car I traded in and that I had to do nothing because he would take care of it all. When I asked him if I should call the bank to make sure they dont debit my account he insisted and assured me he would handle it all. That was a lie too. I was charged by my previous auto loan for the car I traded in because they did not do their job. When I called the bank they informed me that the dealer did not do their end by sending them the payoff information. The owner has been aware of this ongoing issue and has not contacted me either to see if the issue has been resolved. If you are a woman do not go to this dealer alone. In fact, I would not recommend them at all.

nms8706

10 de oct. de 2012

This dealership helped me tremendously! I can in to buy my first car and they made my experience a memorable one. Nathan, Liam, Tom and the rest of the Premier Kia crew were warm and welcoming. They explained everything in great detail. I came in with one car in mind which was not in stock. Nathan and Tom would not stop until the care of my dreams was found. This made me feel like they truly cared about my wants and needs. Being a young recent college graduate, I had limited funds and no chance of getting a secondary buyer. Liam worked hard talking to banks in order to get me my car loan. I appreciate all the team members hard work. I love my new car!

makahag

27 de sep. de 2012

everything from day one was great before i even talked to a salesperson i would walk around the lot checking out diferent models then i would compare the kias to other cars i was looking into one of the other makes was the chevys cruz i eventualy wassold on the kia forte i did also liked the 20 year year powertrain warrenty which premier of branford ct had. i dont yhink any other dealer around had that great a deal i eventualy started talking to a salesman ryan tartisel that i was almost decided on a forte after a few days later i came and told him i was going to get one we worked out a great deal and 3 days later icame in and drove off very happy

JoshG33

25 de sep. de 2012

I had an overall great experience here. They never put any pressure on me and were always willing to help with any concerns I had. It's a very friendly and comfortable atmosphere. Not the dreaded car buying experience you'd expect. I would definitely come back again. Thank you Robert, Tom, Terry, and Liam!

scott francis

15 de sep. de 2012

Our experience with Premier Kia was great. Nathan was great with the sale/car training and calling with questions/updates. Liam was great with the finance piece. Will recommend to friends and family. My wife loves the car (maybe I'll get to drive it at some point!)! Thanks.

KIA Kid

20 de jul. de 2012

Customer Service after the sale was very poor. (See Below)Mr. Towers (Sales) did not return calls in a timely manner. Over a week to resolve a simple problem.I was told "It's not my job" when asked a question by Mr. DiRaffaele (Ownership Counselor)Positive:The service dept. performed A-1 quality work.The parts manager is friendly and helpful.The company president personally resolved all issues.

shorelinehomesgirl

2 de may. de 2012

Prior to purchasing my 2012 Kia Sportage I had gone to another dealership. Well the first dealership lied to me, didn't listen to what I wanted, kept trying to up sell me on something different and came nowhere near the price I was looking for. Even though they kept telling me how hungry they were and really wanted my business.Then I went to Premier Kia. I can't say enough good things about them, especially my salesperson, Daniel. He listened to what I wanted and needed, didn't try to up sell me, was polite and attentive and never pushy. Best of all, he gave me the exact price I was looking to pay.I cannot recommend them highly enough. Especially Daniel.