Sue 9876

13 de oct. de 2016

we purchased a 2016 Avalon, it was a very positive experience. Sandeep Soni is friendly and a pleasure to deal with. It was stress free car purchase thanks to everyone at Principle Toyota

Patricia

8 de oct. de 2016

Two weeks ago I purchased a 2012 Toyota Camry at Principle Toyota. Sandeep Soni is an excellent salesman. Great experience!!! Ask for Sandeep.Patricia Kelly

Mariahayes21

7 de oct. de 2016

This was the most stress free car buying experience I've ever had. Everyone was so helpful and and easy to work with. The staff here is so nice and willing to help us get what we wanted!

lance

28 de sep. de 2016

If you need an enthusiastic, knowledgeable associate to help you buy a car, ask for CASSIE!!! She was wonderful to work with. Our experience with Toyota was excellent. We purchased a used Kia Sorento. Cassie was so helpful with everything!! There was no pressure at all- just honesty and a desire to make us happy. After we purchased the car, Cassie spent a lot of time showing us how to operate all the extra "gadgets". She called us several days after to make sure we didn't have any further questions. GREAT PR- very impressed with someone so young. Will definitely return when looking for another vehicle!!

Msinfle2

23 de sep. de 2016

A few years ago we bought a avalon, good car and good experience. Came back with my daughter 1st of September to help her but a Camry. 2 weeks later came to get me a used Tacoma. I will return to see Jimmy Rooker again! Good sales manager good salesman , finance man and good parts men, thanks for all your help.

tyates

21 de sep. de 2016

I came in to purchase a car for my wife, as we looked around she was approached by jason white he showed her a few cars and she decided which one she wanted. I talked with him and informed him I had cash and wanted to buy the car, after several minutes he informed me he could not work with me at all and tried to sell me a 2012 needless to say I left. I contacted Troy Freeman who also works there and he put me in contact with grant bailey who seemed to be sorry for my experience after stressing to him that jason is not why I was getting the car he still turned around and put his name down as my salesman. I'm very disappointed and will not be dealing with this dealership again nor will I suggest it to anyone I know.

Mark and Sharon Singleton

15 de sep. de 2016

Our second purchase from Principle, very good purchase experience. Jimmy Rooker is a great guy we send all our friends to him. Keep doing what your doing and we will keep coming.

Ms. Gray

9 de sep. de 2016

My salesman, Paris Johnson went up and above to provide excellent customer service. If I could, I'd give him ten stars. The management team went out of their way to show me that they appreciated my business. The whole process was stress free.

40 model

1 de sep. de 2016

I enjoyed my experience with Principle Toyota. The entire staff was cordial and made me feel welcomed.I found them to be honest and trustworthy. I was impressed that they are closed on Sunday.

Leslie Singleton

1 de sep. de 2016

I saw the car I wanted online, came in and showed them what I wanted, test drove it and drove off the lot with it! Love my new Camry! Jimmy Rooker, my salesman did a great job with helping me!

Jls844

1 de sep. de 2016

We went to look at a specific car which had already been sold. Niki worked with us to find a better car at a great price! I tell everyone who asks what a great experience this was. I will definitely see Niki again when it comes time to buy another car.

MelissaAntoine

29 de ago. de 2016

We looked for the perfect car for a few weeks, going from Wolfchase Toyota to Honda and then over to Nissan. I knew I wanted an SUV, but I had to be sure I was getting the best deal. My husband and I were not treated the way I would have expected at any of the dealerships visited. We even made jokes about how they must have thought we were poor because I drive a 20 year old Toyota Camery. However, as soon as we pulled up to Principle Toyota Cassidy came running out the door. She was excited to see us and very informative about the car I wanted. She was a breath of fresh air. She made me excited again to purchase a new car. I would definitely recommend her and the entire staff at Principle Toyota! There, they care about their customers and they do not judge. I also have to give a shout out to Chris Thompson. We was wonderful and explained the car buying process completely. While we were waiting, he took the time to show us more about the car and the different features. He gave personal experiences and allowed us to figure things out without feeling pressured. Overall this was an excellent experience! I would absolutely recommend Principle Toyota to everyone looking for that perfect car buying experience.

RCF 013

26 de ago. de 2016

My nephew and I and my daughter went to see Rick In. He was recommended to me by a friend. Have bought 7 Toyotas previously. Best salesman I have found to date. My nephew bought a car and I bought a 4 Runner for my daughter. Would highly recommend him to anyone looking for a Toyota. Has the knowledge and the character to tell you the truth about what you are buying. Have several places I will never deal with again but I think I have found THE best place to but from. I will return shortly and buy a used Tacoma from him in the coming months. Never got the feeling I was being hustled like at several other dealers. Just a down to earth group that caters to what you want and need. Highest recommendations to both Principle and Rick.

Susie

26 de ago. de 2016

My experience at Principle Toyota was top rate. They were all so, so nice and helpful. Ready to help and went above and beyond to get me a new car. I am very blessed that we found them. At first I thought it was a accident we just ran across them but now I know I was led there. You will truly have a blessed experience there.

Karla83

26 de ago. de 2016

I loved it this time I was in there. 5 years ago I purchased a Corolla there it was hard to get the deal done. This time I submitted my application online they called me I have the best sales person ever I have purchased a car. She went above and beyond to get me in a car and a deal. I recently purchased a 2017 Toyota Camry LE. I am loving it. Good job principle Toyota

kevin821

24 de ago. de 2016

Our sales rep/ Brandon Hoss and sales manager Chris Thompson were extremely patient and helpful to my wife and my self in making our decision to buy a Rav4. Trace Mcgonagill was very good at explaining all the ins and outs of the financing paper work and warranties. We have only had the car for 5 days and have been vert happy with the car. I highly recommend Principle Toyota .

exilesrequiem

23 de ago. de 2016

After a disappointing visit to another dealer, I discovered my employer has a discount purchase program through Truecar. After selecting my car of choice, I was told I would be contacted. I never expected the phone to ring only 15 minutes later. It was Paris Johnson at Principle Toyota. From that point forward, they never let up. I say 'they' because despite seeing several names throughout my correspondence, I never got the impression that they weren't working as a team. I felt cared for throughout the process to such a degree that I could not imagine going anywhere else. 5 star service all the way! *And I am loving my new Prius!!!

Eric W.

22 de ago. de 2016

To begin, I never ever write reviews for anything. However, I was blown away by the great service I had here. I am so glad the ownership has changed. This used to be Performance Toyota and the old management was very difficult to work with. They would not work with customers trying to purchase new vehicles. As a result of that, I used to avoid this dealership even though it is close to my home. I've even crossed state lines to a different Toyota dealership to buy my Toyota. Recently, I noticed that their management changed and decided to give them a try by purchasing a new 2016 camry xse. I was blown away by the professionalism and interegty my sales man, Danny Royle, provided me. I've had horrible business transactions at the pervious Performance Toyota, but I'm glad to say that this dealership has redeemed itself and I will be a long time customer of Principle Toyota.

Stuart

22 de ago. de 2016

Came to the dealership to look at trading in a Mazda MX5 and purchase a larger vehicle due to an expanding family. Cassi was extremely helpful and patient on an extremely hot day. For my trade in the dealership offered a thousand dollars more than the Mazda dealership that we have been using for the last 3 years, the rest was an easy decision. We now own a Prius which was sold at a fair price and we are very happy customers. Credit to our sales rep Cassi, who although was new to the job, gave great customer service and a happy buying experience.

CMcMahan

17 de ago. de 2016

We had a great experience working with Cassidy Nealy at Principal. She was very helpful, and worked hard to get us a deal we could be happy with. She made our car buying experience enjoyable! Our new Rav4 Limited is a beautiful vehicle and has some fantastic options. Looking forward to driving it!

Toyota costomer

16 de ago. de 2016

I got the car I wanted at a great price, and it was a pleasure to work with April Haynie who was very kind and helpful. I would highly recommend Principle Toyota.

Cc from Oxford, MS.

3 de ago. de 2016

We have purchased five cars from this dealership in the last six years and have been very pleased with each purchase or lease car purchased. The employees are great and very pleasant to work with. Each seems to know the job that they are doing whether it be sales people or finance or appraisal. Our daughter has leased two cars from this dealership in addition to the five we have purchased or leased since 2010. We purchased cars from this dealership that goes back in time to 1980.

janet123

2 de ago. de 2016

April was so great. She really listens to her customers and tries to meet their needs. Everyone that I met at Principle Toyota exceeded my expectations. Love my new car.

carman

2 de ago. de 2016

I enjoyed working with Jerry Melton in sales, Peter in financial affairs and Harvey Rosen. Mr. Melton was very personable and interested in making sure I was taken care of. Everyone was very attentive and gave great customer service. I have driven Toyota's for most of my life and glad I still do!

Joco1968

31 de jul. de 2016

Gene knows his Toyota parts very well. He is Very helpful, very polite. I trust him to hand me parts I needed. I Never had an issue.

Anthony. It was Awesome

30 de jul. de 2016

I purchased a 2016 Toyota Highlander and my experience at Principle Toyota was Awesome . My Sales Rep. Cassidy and the Financial staff and Manager helped me with all of my needs and she explained all of the features of the vehicle to me and my family. It was one of the best experience I've had. Thanks a lot Cassidy and thumbs up to Principle Toyota.

Josh123

29 de jul. de 2016

Best salesperson in city. Bought two new trucks from her the other day. She is a class act. If you need a New Vehicle, you have to see Laura at Principle. She is knowledgable and listens to what you want. None of this circus bull---- , like all the other dealers. Also, make sure Peter does the closing on your vehicle. Another Class Act!

SDahl

26 de jul. de 2016

We received excellent service from Grant. He didn't haggle... just provided us his best deal and it really was a great deal. We would recommend Principle Toyota and will come back again.

Screwed Over and lied to

23 de jul. de 2016

I called on a Thursday evening and made an offer on a Tundra and offered a deposit. The salesman Paris, because they were closing said I will call you as soon as I get in at 8;30 and we'll take the deposit, but it's a done deal, nobody will get it. The next morning by 8:30 I had a rental car and hotel room booked to travel down Saturday morning to take delivery. By at 8:30 I looked up the truck on their website and they had it advertised at $45,883. Our price was negotiated at $47,468. At 8:30 Paris called and I told I'm ready for the deposit, but what's up with this price? The back peddling started. They said it was a mistake, and that didn't include the fine print dealer add on's etc. I asked him to talk to his manager and I understood and asked for $47,000 even because they were definitely charging a $499.50 charge irregardless. About an hour later an Aaron Brock, sales manager called. He went thru the mistake and said some guy from FEDEX was in all the time and was going to offer $48,000 and and the back peddling continued. So I went ahead and said Ok original deal $47,468 and he took my credit card and said the truck was marked sold and to go ahead and fill an APP out on line to get rolling. About an hour later I texted just to make sure he got my form and everything was good. I then get a text saying that he had a problem call him soon as I could. I called him and he claimed that one of his salespeople showed the truck with the FEDEX guy again and he then gave them full price and his owner Tom Lochner said, well he's here, so sale it. So from the owner to the the sales force are all dishonorable pieces of trash. I've never been lied to and screwed this bad on dealing with anything. If you deal with these greedy xxxxxxxx, watch your back and take some lube. Here's the kicker the idiots now have the truck online advertised at $46,883. I believe they made it all up to get a few extra bucks out of the truck. What an embarrassing bunch of morons.

Suzanne Campbell

20 de jul. de 2016

Performance Toyota has always given me great customer service with my Camry, and Shay Montgomery made my service visit a very pleasant one. She was interested in the customer, attentive and knowledgeable about what was going on with my car. She was also understanding about my need to keep costs down and did all she could to help me in that area. It's rare these days to get customer service like that.

tallpaul1955

20 de jul. de 2016

my family has been driving toyota cars for a long time. this is the second car i have purchased from this dealership. the sales people where helpful and not pushy. the price was below what i had expected from all my research. the contractions did take long and had a pleasent conversation with the staff while it was being done. ill buy again from here but the cars last forever.

Louis

18 de jul. de 2016

This is my fifth Toyota, and this was the smoothest transaction ever! I live in Nashville and couldn't find the TRD Pro anywhere here. I found exactly what I wanted at the Principle Toyota's website. I was introduced to Jimmy Rooker, and between texts and phone calls, we got this done over the phone. I then drove down the following Saturday to close the deal and pick up the truck. They also made me an offer on my current Tundra and bought it on the spot. Everyone was very professional, polite and knowledgeable. It was a terrific buying experience. No hassle, no crap, just straight up folks selling Toyotas. Richard Hadley was great as well.I think they sell 300 cars a month and now I see why. I highly recommend them!

mizliz949

14 de jul. de 2016

I went into the dealership by myself and was wary of being taken advantage of. Mr. Garwyne Jones was very helpful and professional and I felt more at ease. I told him what I wanted and what I needed to comfortable at and he made it happen. Mr. Buddy made me feel comfortable with my financial arrangements. The entire staff made my buying experience so much better .

tsexton2154

14 de jul. de 2016

As always, I get nervous when making a major purchase like a car. However, Sandeep Soni and Priniciple Toyota made it relatively painless and made me feel at ease. What I loved the most about the experience was that Sandeep made me feel right at home and made sure that I knew all of the details and operations of my new purchase before I left the lot.My mother recommended Sandeep to me because of her car-buying experience with him. I would do the same for anyone. Sandeep was awesome to work with, enough said.

Wendi Haley

13 de jul. de 2016

This dealership went above and beyond to help me get into the exact car that I wanted. Steve was an very informative and patient salesman who kept us up to speed and fought for what we wanted! I would definitely recommend him and Principle! Their commercials are true, it's like family there!

Bobio1946

12 de jul. de 2016

The overall experience was great and the process was smooth and all was explained well. I would recommend this dealership to my family and friends if they were in need of a new or used vehicle.

Paula Floyd

11 de jul. de 2016

April was great! She worked hard to get me into my 2016 Rav 4, I highly recommend her for your salesperson. She even had Todd come introduce himself to us, I didn't believe the commercial when he said he was always there and yep he is!

New-in-Memphis

8 de jul. de 2016

Great leasing experience with this dealership, they helped me ensuring I was able to lease my corolla 2016. I had troubles as I just moved to the city and had not proof of residency and other things but they helped me getting the papers I needed and everything

Rohrscheib

8 de jul. de 2016

Kayla, Chris and Richard were the most helpful, knowledgeable, and best car sales persons that I have ever had the pleasure of dealing with. They knew exactly what I wanted and in no time we had made our deal and we were leaving in my beautiful Camry, (WHICH I AM SO IN LOVE WITH.) I have driven a Toyota Camry for the last 30 plus years. Strayed away last year to a Honda, and could not wait to get back in a Camry. NEVER AGAIN will I stray. Thanks Kayla, Chris, and Richard for all your help and kindness. You guys are the absolute BEST. I'm a HAPPY, HAPPY GIRL.

Tundraguy5

4 de jul. de 2016

Great car buying experience! The staff was very helpful and knowledgeable without being overbearing. Made buying my dream truck enjoyable. Thanks Brandon and Richard!

John B Gilmore

2 de jul. de 2016

David Sees is my service manager and always does an outstanding job in meeting my service needs. This department is so much more friendly than other service departments I have used. Strongly recommend.

nickd7486

2 de jul. de 2016

We had a great experience buying our van. We couldn't be happier with the customer service we received from Steve and everyone at Principle Toyota. Very professional and stress free.

Sharon

30 de jun. de 2016

This is the second time working with Jimmy. Also bought a new car from him in 2014. Enjoyed working with him and he understood my huband's busy work schedule.

b.little97

24 de jun. de 2016

Mr.Jerry helped me the past week pick out my first car. He is a great salesman and made this process very easy. I recommend if you like Toyota this is the dealership to go to. GREAT STAFF!!!!

snews77

24 de jun. de 2016

Shelton one of the service managers explained all my services needed on my Toyota Corolla and listened to all my concerns. He was beyond courteous and kept me promptly informed on the status of my vehicle. The Okd Corolla is back on the road for another 200K miles!

Beccaelizabef

22 de jun. de 2016

Great customer service and experience !!! Highly recommend! I was wanting to trade my RAV4 in for s fully loaded RAV4 however I ended up walking out with s brand new Camry!! Jason and Chris were very easy to negotiate with!

Tiffany Ealey

21 de jun. de 2016

Fast, Friendly, and Quick. Really Good customer service!! I love taking my car there to get serviced!!

fwillis43

19 de jun. de 2016

I had a nice experience buying my new Camry from Principle Toyota. A family member had same experience a couple weeks earlier when purchasing a RAV4. I'd recommend Principle to anyone that's looking for a fair deal..

hobie54

17 de jun. de 2016

We do not live in Memphis anymore and usually deal with our local Toyota dealer. Our very fine local dealer in our city did not have the car we wanted, in the color we wanted. Normally they have what we are looking for, but in this case, they had sold out of our choice. We were in Memphis and Principle did, indeed, have what we wanted. It was one of the last of its kind, and we did not want to miss it. Easy deal, nice people, and good selection. If we ever move back to Memphis, this will be our local choice for Toyota, for certain. Did not expect to have such a good time buying a car, and could not be more pleased. Thank you Kayla.

Tennfan9ataol.com

15 de jun. de 2016

Every one does great job easy to buy Good location in and out easy No one chasing you around the car lot Sit outside in side

Lloyd Wilson

13 de jun. de 2016

If you want a terrific car buying experience, set your plans on working with the great people at Principle Toyota in Memphis, TN. You may have seen their commercials highlighting being a different kind of car dealership with a focus on principles and integrity. Well, I can say from personal experience that commitment is real. The process of buying my 2016 Toyota Highlander was great with everyone I dealt with. From Sales Associate Sandeep Soni, Sales Manager Chris Thompson, General Sales Manager Aaron Brock to General Manager Todd Lochner, these guys are the real deal. So was the price. On your next car buying effort, be sure to include Principle Toyota and I think they will be your last stop.

ARmom

8 de jun. de 2016

I had a very positive experience at Principle Toyota. I bought a 2014 Highlander. I was greeted by all staff who saw me, and the sales manager (Chris) came out and introduced himself. Everyone was honest and pleasant throughout the negotiation process. Jimmy Rooker, my salesperson was kind and knowledgeable about the car's features. He answered all of my questions and even entertained my six year old son who also had lots of questions. Peter made the financing process quick and simple. It was truly a stress-free experience and I could not have asked for a nicer staff.

Juan Hernandez

8 de jun. de 2016

I had a MDX Acura 2015, the payment was too high. Thanks to Laura I could change for a 2016 Toyota Sienna with a lower payment and low interest. thanks Laura

CR0724

6 de jun. de 2016

Overall we had a good experience purchasing a used vehicle from Principle Toyota. The description of the vehicle on-line matched what we found on the lot (that's always am good start).Service at the dealership was good. It did take a long time to get everything done, I suppose that's part of the process. Overall we were happy with the value of our trade-in and the overall value of the deal and financing.

Sharkler

6 de jun. de 2016

Awesome, customer service professional and very helpful. I would highly recommend Principle Toyota to have your car service. I took my car in on May 20, and June 3, to have some works done and each time Mr. Seth Green waiting on me on professional level and great personality. What I like most about the check in area the staff members were well prepared and working as a team.

NancyB

2 de jun. de 2016

I took my car in on 6/2. Shelton Maben was such a pleasure to work with. Even though I did not have an appointment it did not matter. He took time to explain everything to me and was so friendly and professionally. Definitely will come back and want Shelton as the person to help me. He is an asset to your company!!

Missy

1 de jun. de 2016

Our car buying experience was great at Principle Toyota and we would definitely recommend this dealership to anyone who is car shopping. Everyone is pleasant and not pushy. We went in with the amount that we were willing to spend and got within the range without the back and forth haggling that we have experienced at other places. Go see this dealership! It is worth giving them a chance to help you.

Tareia Hassell

1 de jun. de 2016

We were discouraged by another local Toyota dealership and told to not go to Principle Toyota because their deals are not very good and we would be ripped off. We decided to go in spite of the recommendation and we couldn't be happier. Mary was an absolute joy to work with and she helped my mother get a car at a very reasonable price. My mom had been looking for a new car for more than 6 months but we we met Mary everything clicked. The process was easy and seamless from start to finish. No haggling, no pressure, very informative, relatable, professional, and an absolute joy. She has followed up with my mom several times and it's been several months since the purchase was made. I have recommended Mary to everyone who has mentioned needing a new vehicle and she will always be my go to sales person from now on.

ann2549

1 de jun. de 2016

The sales person was great ... He worked hard for me to get this car. No pressure and he knew what he was talking about. He made buying a car easy..

Julia W.

30 de may. de 2016

My husband and I have been looking at Toyotas for a long time and we have visited all of the dealerships in the Memphis area (multiple times) as well as several others in Tennessee. When we were ready to start shopping we were fortunate to meet Mr. Sandeep Soni at Principle. From day one, he was extremely friendly and very informative. He answered our questions and did not pressure us to make or rush any decisions. We later began speaking with Mr. Trace McGonagill and experienced the same type of professionalism. Both of these gentlemen were patient with us as we took our time in selecting the exact vehicle we wanted to purchase. We were so excited to drive our new Rav 4 off the lot and we were thankful for the wonderful experience we had at this specific dealership. The level of professionalism shown by Sandeep and Trace is the factor that will bring us back to Toyota when we are ready to purchase my husband's truck in the near future and for any Toyota purchases in our future! Thank you Sandeep, Trace, and Principle!

brenda h

25 de may. de 2016

My husband and I traded our 2012 Highlander for a New 2016 Highlander. We picked it up last night and love it !!!! Our experience at Principle Toyota has been very positive and highly recommend their team if you are shopping for a car.... new or used !

David C Farmer

23 de may. de 2016

the salesman and the people involved In our buying experience were both friendly and respectful throughout the entire experience, from our first visit through to our final visit when we bought the vehicle; furthermore the deal that was made was quite close to our expectations; lastly the salesman took the time at the end to go through the key settings and applications to ensure that we were aware of most of the great features that the car provides

Superman123

23 de may. de 2016

It was a good time no rush to get a new one but it was my choice they waited on my decision it was friendly

KevinHardin45

21 de may. de 2016

I recently came in for my 10,000 mile service for my 2015 4Runner. Greg got me in and out in an hour, great job by the whole team. I will continue to drive past Wolfchase thirty minutes from Bartlett to bring my vehicle to Principle.

pdg

18 de may. de 2016

I couldn't ask for a more knowledgeable, efficient service advisor than David Sees. He navigated the process without a hitch and did what he said he would do. Exactly what the customer looks for!

Jayetolbert

15 de may. de 2016

Thanks for being so very helpful on yesterday. You're the best, and I'm loving my new Avalon. You made the shopping experience EASY and pleasant.

Robin468

10 de may. de 2016

Everyone was awesome. Great experience from start to finish. I previously had an unfavorable experience st another deslership. I feel very good about my choice. They even red me lunch!

Jenny71

9 de may. de 2016

I walked in with 2.5 hours available to buy a car! I walked the lot with Jimmy Rooker, found the car, bought and financed it and had it detailed all in 2 hours and 25 minutes!! Great experience. I had 7 people working to get me what I wanted at a price 3 dollars a month less than I walked in willing to pay!!

Jo Ann Lake-Winter

3 de may. de 2016

we were very pleased with Jimmy Rooker, he took the time to make sure we understood how to operate the used truck we bought. During the Sale, he was honest and very friendly and made sure we understood the process. Very polite. All the staff was very professional and courteous. We would use Principle Toyota again.

Hermon & Bonnie Jones

30 de abr. de 2016

Greg Tyler gave me good information with regards to service on my car . He was courteous and professional in the way he handled my problem.

banky baby

27 de abr. de 2016

I had an excellent experience without any high pressure and I am very pleased with my purchase. I am thrilled. Thanks you so much Cliff.

CarolM

24 de abr. de 2016

Changed dealerships to service my trusty and much-loved Prius after experiencing from-bad-to-worse service the past 3 visits at another dealership. Making the appointment online was easy and straightforward. I was greeted courteously and professionally. The check-in area was well-organized and the staff members were well-prepared and working as a team. No one tried to "up-sell" me on unnecessary services for $$$ over what I actually needed (a *big* problem with previous dealership). Principle made me feel that I was respected as a valued customer with a brain and knowledge of my car, not looked at as a mark to run a con game on. I was given a very reasonable estimated time of completion and they beat that by 10 minutes. The waiting area was clean, roomy and comfortable with free coffee and popcorn. The price for servicing the car was very good and the whole experience was an entirely positive one. I will definitely be returning.

Tswope

21 de abr. de 2016

Service is great at Principle Toyota! I was given a length of time to derive my car and is was ready when I was told it would be. Always a good experience there. Greg Tyler is my go-to and I highly recommend you ask for him to service your car.

JT

14 de abr. de 2016

Thanks to Jimmy, I was able to get through the process of buying a car. He was so personable and friendly but at the same time very professional and willing to work everything out for me. Everyone there was so courteous and helpful, which made things go so smoothly.

Bama fans

14 de abr. de 2016

Awesome, friendly, helpful sales staff with no pressure! Great job --employees of Principle Toyota! I would highly recommend the dealership as a great place to purchase a vehicle!

Jwestbrook

5 de abr. de 2016

Friendly.The Principle Toyota staff were friendly, personable and professional. . In my case, time at the dealership was limited but the Principle Toyota salesperson and financing staff were most accommodating. They was very helpful. This was my second time there to get a car.Thanks Kayla and the finance persons

Avalon Easter Basket

2 de abr. de 2016

The Principle Toyota staff were very friendly, personable and professional. There was no "high pressure" sales tactics and the price was reasonable. In my case, time at the dealership was limited but the Principle Toyota sales and financing staff were most accommodating. Thanks Paris!Recent Purchaser

jeplmr

1 de abr. de 2016

Incredibly friendly, professional staff provided a no pressure buying experience. Walker and Buddy were both great to work with. I wholeheartedly recommend Principle to anyone.

2 olemissrebels

31 de mar. de 2016

we were greeted with a friendly smile before we got to the door. everyone smiled and spoke to us. our salesperson jimmy rooker was very knowledgeable and helpful regarding the car we were interested in. had a very nice informal conversation with the sales manager, trace mcgonagill and mr rooker. they both seemed genuinely concerned with providing a very pleasant experience. we were offered what I felt was a very fair price and really felt as if I were buying from a friend. highly recommend both of these gentlemen!

2olemissrebels

31 de mar. de 2016

we had a very pleasant buying experience. no pressure, just conversation. both jimmy rooker, our salesperson and trace mcgonagill, the sales manager were very helpful during the entire process. highly recommend both these gentlemen.

delighted

26 de mar. de 2016

Rick In certainly made this purchase of a new car a very pleasant experience. Shopping on line greatly reduced the pressure usually associated with a new car purchase. Rick was our contact throughout the process and was always very courteous, listened to our concerns and explained the many questions we had about technology and systems. He patiently demonstrated and explained new technology on the vehicle we purchased at a level we could understand.

Mrs Flower

24 de mar. de 2016

This is the first time I have ever bought a car and did not feel pressured to buy one single person. Everybody was cool and relaxed and I really appreciate that awuth such a serious decision making state of mind that I was in. Thank you principal!

1810jamea

15 de mar. de 2016

Steve was very professional and knowledgeable without us feeling rushed or pressured. Richard was also very nice detailed explaining all offers. We would absoleutly return and recommend them to anyone.

Jojo1

9 de mar. de 2016

I just purchased my third car from Principle. I have always been treated with the upmost respect and would recommend them above any other dealership.

Jen k

8 de mar. de 2016

Great service! Very glad I was able to get the car I wanted. Everyone was very helpful.

Cas

7 de mar. de 2016

This was my first car buying experience and hence I was a little bit apprehensive about what to expect. I had made up my mind on a lease and was looking for the right price suiting my budget. Jimmy the sales guy at Principle was the only one who gave me an instant quote when I mentioned the model I was targeting, my credit score, lease term etc. The buying experience was a breeze with Jimmy explaining all the nitty grittys of the process, the car features, prices, financing, service etc. I would definitely recommend this dealership to my friends.

Libby

5 de mar. de 2016

I was very nervous buying a car by myself and so appreciate the patience that Sandeep Soni had with me. Each time I returned to the dealership with more questions and each time Sandeep answered my questions. He was never in a hurry with me and I appreciate this more than anyone will know. Thank you Sandeep Soni.

BillyB

2 de mar. de 2016

Enjoyed working with Nikki today. The car buying experience can be extremely painful, but she partnered with me today to help sell and buy a car. If I were looking for a car tomorrow, I would definitely ask her to help me all the way through the process!

Rosie

2 de mar. de 2016

Sales Consultant Mr Paris Johnson was very patient, courteous, and professional. I was comfortable and relaxed, no stress at all. All my questions were answered without hesitation. I purchased my car 2/26/2016.

Kjsgirl

29 de feb. de 2016

Jason White was professional, knowledgeable, friendly and had a dynamic personality. I will be recommending friends to him. Jason White is the go to man!

Franceenking

27 de feb. de 2016

Mr. Jimmy is a excellent sales associate. He is very knowledgable about all the cars. He was very speedy yet efficient. He was very delicate with me and expressed great compassion for his work. I would definitely recommend him again and again!

MSVampireQueen

24 de feb. de 2016

Total professionalism and most friendly and informative personnel ever! Chris, Cliff, Buddy, Harvey and Greg totally rock!Thank you Principle Toyota!I love my Scion xB!!!!!

camrybuyerChad54

23 de feb. de 2016

From the time I entered the Toyota dealership I was treated fairly and with respect by everyone I had any contact with. I received a good price on my new Camry as well as a fair trade in allowance on my trade in. Sandeep Soni, my salesman, walked me through the entire process without any pressure. I told him what I was looking for and he provided it. Richard Hadley carefully explained the financing and fixed me up with a great rate. I will definitely go there for my next vehicle.

jmann

22 de feb. de 2016

Rick In was a great help in deciding whether to keep my leased 2013 Prius or lease a 2016 Prius. He was friendly, courteous and knowledgeable. I never felt pressured and he answered all my questions. Peter in finance was very good too, made financing a car less stressful than it has been in the past. THANK YOU!!!

Stylesb22$

20 de feb. de 2016

Mr. Rooker was very helpful and very knowledgeable. He showed a sincere interest my being totally satisfied with my purchase. He went the extra mile to ensure that I got the best deal possible and I was able to drive away the same day that I purchased my vehicle.

Martyjan

20 de feb. de 2016

Mary McDaniel was excellent when talking and dealing with her the last 2 weeks while looking for my vehicle. She is a great assert to your dealership. The added Lo-Jack price was a surprise but we are glad it is on my RAV4.

4-Runner Gal;

16 de feb. de 2016

Great experience. Steven took the to me to explain some options we were interested in. The waiting room with free beverages was a nice surprise.

JLW

16 de feb. de 2016

A very enjoyable and hassle free environment. We walked onto dealer parking lot and was greeted professionally and courteously. Walked around the lot without pressure and finding what I liked and being able to discuss my options.

alemania

12 de feb. de 2016

As always it is great to work with Shay, she is very helpful and gives honest advice each time we bring our car to the dealership.

Terrence hill

10 de feb. de 2016

Purchasing a used vehicle!! where do I start!! Was there 3hrs to begin with just doing paper what happened to I pay I'm out I can get my own tags and pay my own taxes then we had to go see finance manager who should not even be in customer service he had the worst attitude on the planet it should be clearly stated what u need to do to purchase a used vehicle.. he didn't wanna answer my questions .. Overall we just did not have a pleasant purchasing experience if we could do it all over I would not buy from here and this was a cash transaction

Srini

7 de feb. de 2016

I have went for an Oil change and the service person did not recommended that oil change is not required. because its a synthetic oil and the vehicle haven't crossed more that 2500 miles, but still i went for change based on due date. Same situation with my friend and other service person had recommended him not to go for an oil change.

Tundra success

6 de feb. de 2016

I had been looking to buy a specific truck since about last August. No one was able to get me the vehicle that I wanted. Here it is now in February and I was still on the hunt searching all over within a 3 state radius for this vehicle daily. I found many trucks that would have been the one but I did not care for the sales people. I was not in any hurry so when the right truck came along with the right sales person, then I would make the purchase. I drove through the lot at Principle knowing they had one listed to be on the lot soon and found one just about perfect. Then I met Sandeep. In the six months of searching and talking to dozens of salesmen throughout multiple states, none compared to him. He listened to what I wanted, was friendly, very non-aggressive and understood that I knew what I wanted and was not someone who could be sold on something else and because of his overall approach to how he treats his customers he made a sale that day. I would still be looking if it were not for him. Thank you Sandeep. No one should buy a new Toyota without going through him. They are missing out on some of the new care experience otherwise.

gogina221

5 de feb. de 2016

I have been coming to this dealership for 13 years and Principle is like good wine.....it is getting better with age each time I come! This time it was a total of about 25 minutes to get an oil change! That is fantastic! Great ambience......good popcorn while waiting.....and friendly smiling faces everywhere I looked. This is the place to come for all your needs from buying a beautiful vehicle to service! I recommend this place totally!Gina H. Reavis

Tacoma1234

3 de feb. de 2016

They got me in and out even without making an appointment. Very friendly, helpful, and knowledgeable staff. With service like that there is no reason to take your vehicle anywhere else.

2015TundraTRDOffroad4x4

1 de feb. de 2016

I arrived at the service bay door about 10 minutes until they were opene. At exactly 7:00am the services bay doors open. I was greeted by David Sees. He was very courteous and professional. My 2015 Tundra was finished about 40 minutes later. Thank you!??

tammelamemp

27 de ene. de 2016

I went to the dealership with a particular car in mind and could not be persuaded any other way. When my dealer Jason White and the GSM, Aaron Brock, ran into issues with getting the deal done they were not deterred and persevered until I left there with the car of my choice. I highly recommend Principle Toyota and their dedicated staff!Thanks a bunch you guys, Tammy Thomas, one satisfied customer!

Truck lover

24 de ene. de 2016

We recently bought a gently used truck at this dealership. We were treated extremely well and the whole team took the time to ensure that the details of our purchase were within the parameters that we gave them. We are very happy thus far with the truck and our experience at the dealership.

test

22 de ene. de 2016

My recent purchase of a Toyota Camry was as a Pleasant Experience. Salesman Sandeep Soni was very professional, courtesy, and very good person to talk. He completed all the formalities pretty quick and I could return to my work on week day with my new Car. Thanks.

Tasha HILL SUTTON

21 de ene. de 2016

Sandeep Soni was the salesman. He was friendly and professional.

Toyotaguru

21 de ene. de 2016

I tried this place for service twice each time was bad. I would never take my vehicle here for service again! Spoke with the service manager about my issue and he seemed like he could care less.

KevinHardin1970

19 de ene. de 2016

Last week we had a 10am appointment for our first scheduled 5,000 mile service for our recent new 4Runner purchase. Upon my arrival Seth got my vehicle checked in promptly. The service was done quickly and our dirty vehicle was returned with a fresh wash. Great job!!!

T Hollowell

17 de ene. de 2016

It was time for service but I didn't have an appt. Greg met me at my car, He gave me estimate of wait and told me they would get me in as quickly as they could. His estimated wait was right on! Greg gave me excellent service, courtesy, and got me in and out. Shandra got my paperwork done and got me on my way. They were both TERRIFIC!! Thanks Principle for having such great people in your service dept.

Emin

17 de ene. de 2016

I took my wife's Prius for its routine maintenance and Greg was the person who managed the service process for me. Courteous and timely service, without ifs and whats, was appreciated. He also made sure I received available discounts for various components of the service for which I was ignorant. This sort of positive and helpful attitude should be expected in every service, but delivered rarely, I was happy to see that there are still some service providers who are genuinely customer oriented. Thank you, Greg..

Mimi5

13 de ene. de 2016

After looking at many vehicles at various dealers I kept coming back to Sandeep Soni at Principle Toyota. He made our shopping and eventually buying process very stress free. The customer service was outstanding from all involved in our purchase. I highly recommend Principle Toyota. Do yourself a favor and ask for Sandeep Soni. You will be glad you did.

KeithH

9 de ene. de 2016

I took my truck in for an oil change, and when I walked into the waiting room, I began to worry about the wait. It was packed. Though more came in over time, the flow was steady in people leaving, too. The staff was so friendly, even passing out snacks at one point. This is my third time going into the service department, and I have never been to a dealership where they pretty much get you out in a timely manner. Great folks.

ARMY VET mphs

7 de ene. de 2016

Cliff is the BEST veteran salesman Principle. Knowledgable,Understands customers. If vehicle u want not on the Toyota lot he will find it for you !!! .

mike

7 de ene. de 2016

If you go to Principle Toyota looking to buy a car, ask for Paris Johnson. Paris is a very knowledgable & enthusiastic salesman. He will take care of all your needs even after the sale. This was the first Toyota I've ever owned but it will not be my last! Thank you Paris and Principle Toyota!

jvcoach

6 de ene. de 2016

Stacy was very helpful in getting the car I wanted. everybody was very friendly. the car I was looking at was a little out of my range but I found a car that we came to a good deal on

Corollalover

5 de ene. de 2016

What else can I say???? We are VERY pleased with Principle Toyota, both with when we bought our Corolla about 5 years ago, I think, and with the service we continue to get on it. An excellent car; an excellent agency; Bob Frederick is an excellent service manager (or whatever his title is).

MAILMAN

4 de ene. de 2016

JERRY MELTON HAS GOT TO BE THE BEST SALESMAN IN MEMPHIS.TN. HE WAS VERY UNDERSTANDING WITH ME AND MADE SURE THAT I UNDERSTOOD EVERYTHING ABOUT THE CAR I WAS BUYING. HE WANED ME TO BE COMPLETELY SATISFIED WITH THE DEAL AND THE CAR. STACY KILGORE WAS A GREAT HELP EXPLAINING THE FUNCTIONS OF THE RADIO. AND THE OTHER FUNCTIONS OF THE CAR. SHE IS A GREAT ASSET TO THE COMPANY. RICHARD HADLEY WAS VERY GOOD AT EXPLAINING ALL OF THE PAPER WORK. THIS IS A VERY GREAT TEAM.HARRY KALKBRENNER

jerry

4 de ene. de 2016

KAYLA MADE OUR TOYOTA BUYING EXPERENCE EASY. THIS IS OUR 2ND TOYOTA FROM PRINCIPLE/PERFORMANCE TOYOTA AND BOTH TIMES WE WERE TREATED WONDERFUL. WE WOULD STRONGLY RECOMMEND THIS DEALERSHIP AND KAYLA TO ANYONE NEEDING A NEW VEHICLE IN THE FUTURE. RICHARD HADLEY IN FINANCE IS ALSO TOPS IN OUR BOOKJUST AN OVERALL GOOD BUYING EXPERENCE

wayne and bj

2 de ene. de 2016

After searching online for a vehicle, we noticed a Camry that looked like it would suit us. The experience at Principle was awesome. Jimmy Rooker is a kind salesman who makes one feel comfortable during the uncomfortable time of buying a big purchase - like a car!

Hudson

30 de dic. de 2015

Our family has bought both of our vehicles from Jimmy at Principle Toyota. He is great to work with and the entire experience with the people at Principle was enjoyable. We highly recommend.

Happymom

19 de dic. de 2015

We just bought an AWD toyota sienna van from Principle Toyota in Memphis. We traveled all the way from Texas to do business with this dealership. Kayla Bunch was amazing. She went out of her way to help us and made the process extremely enjoyable. She even took us to enterprise to return our rental car. We cannot say enough great things about her and the dealership. The facility was beautiful and clean, and the customer service area looked very inviting. The general manager Todd was very friendly and went out of his way to make this a smooth process. Thanks for a wonderful experience!

NotGivingMyRealName

16 de dic. de 2015

Came in last minute because of an odd noise come from the back of my Sienna. Shelton quickly got a tech to ride with me to listen to it and provide their opinion of what it was. Other local dealers would have made me schedule an appointment or wait to be worked in. This is the second time Shelton has helped me with my Sienna and both experiences were nothing short of exceptional.Thanks for the help Shelton.

convertedToyotadriver

16 de dic. de 2015

I came to Principle Toyota after a horrible experience at another local (non-Toyota) dealership. I was disheartened after spending hours at the other place dealing with a finance manager who gave us the run around. I came to Principle and was greeted by salesperson Stacy Kilgore and left the lot driving a "smack brand new" 2016 Toyota Camry that we had seen discounted online. My experience with Stacy was wonderful. She was indefatigably patient, transparent, and honest about my options. I also appreciated that at Principle, the salesperson submits your query to the finance office and comes back with their response. This feels less intimidating than the way some other dealerships handle their sales. I highly recommend Stacy. I felt like I was simply involved in a conversation about my needs in a car rather than being preyed upon by a relentless dealer. My son has purchased two vehicles at Principle. I highly recommend this dealership and Stacy Kilgore. She is a jewel!!!

1963Marine

14 de dic. de 2015

Our overall experience with our salesman, Steve Ethridge was excellent. My brother was looking for a dependable, economical vehicle so my husband recommended the Toyota Camry. We found several online and when we visited the dealership and Steve was very helpful in making sure the process went well. My brother purchased a 2014 Camry and loves ... It's his first foreign car purchase. Thanks Steve for coming in on your off day to sale us a vehicle, we'll definitely refer Principle Toyota and Steve to our family and friends.

"Chiseler"

13 de dic. de 2015

My wife and I purchased a 2015 new Toyota Prius at Principle.Kayla was our sales representative and was so helpful, willing to do anything for us and she did.If you go to this dealership and they ask, "can we help you ?" say yes, I would like to talk to Kayla.After you meet her you will know why. She is knowledgeable, very very friendly and outgoing, a really nice person to deal with.John and Luise

Alex2

13 de dic. de 2015

All my Toyotas have been serviced there since 2001 . Professional and trustworthy , David has been my Sevice advisor and he is a true man , tells you the truth and perform well on his job .

Ravownerguy

5 de dic. de 2015

My Rav 4 is 8 years old now so has some high cost maintenance needs. Bob not only is very friendly, he lets me know the cost and time estimate of my cars issues. His diagnosis of the cars symptoms is on point. I never wait longer than the estimated time and usually much less. Bob takes care of all recall issues automatically and helps me understand maintenance options, plan future maintenance and costs. Bob's customer focus is the reason I bring my car to principle and no other car care facility.

Bakil

1 de dic. de 2015

Steve was good,negotiation and paperwork was simple enough. Took over 5 hours though. Buddy was a nice guy. Purchased/ leased 3 cars here now doubt I'll ever go anywhere else

Mrshaha927

30 de nov. de 2015

Jimmy Rooker was great! He was very professional & completed the deal quickly! If you visit Principle Toyota, tell him Rae & Stanley sent you to him!

Gracyb

29 de nov. de 2015

Kayla was excellent and so knowledgeable! We were there longer than we thought we would be but It was a very comfortable environment! Will recommend!

hjsjr42

28 de nov. de 2015

Service that is always excellent. Only have auto serviced twice a year and Shelton made it a pleasant experience. Made an appointment which was honored on time and handled very professional. I normally do my own maintenance as I have for 40+ years but now trust my vehicle longevity to Principle.

Phil in Collierville

27 de nov. de 2015

Made our first visit to Principal based on a referral from a co worker. My wife and I were very satisfied with the entire experience at Principal was beyond my expectation. The entire process and everyone we dealt with where very professional and they made the entire purchase process very painless. I would be more that happy to refer Principal to anyone in the market for a new or used vehicle based on our experience

Coudmoor

26 de nov. de 2015

I've purchased a car from this dealership twice and both times I left extremely satisfied.These guys went above and beyond to make sure I got the car I wanted. They were extremely helpful and worked really hard on the deal. They really did care about my happiness!

Rav4fan

21 de nov. de 2015

Kevin was great to work with! He was low pressure, fast and most helpful!Principle was dedicated to helping us find a Rav 4 that met our budget and they delivered!Thanks Kevin!

Edric

20 de nov. de 2015

On 11/14/2015, I purchased a 2016 Toyota Camry SE from Principle Toyota. They gave me a really good deal on my new car, and I am very grateful. The Sale Associates, Managers, etc., at Principle Toyota are so courteous and professional. The Sales Associates there will do their best to get you a great deal on a shiny new car, Speaking of which, I want to give my thanks to Sales Associate, Mary McDaniel, for her wonderful job in helping me find a terrific car that fits in my budget. Also, I want to thank Business Manager, Buddy Carnett, for the great insight of the value of a GAP (Guaranteed Auto Protection) insurance plan. Thank you so much guys!

Hang12

17 de nov. de 2015

They were really good and they helped me a lot to get my new vehicles then I got a good price too. They're so friendly and professional

BMW X5

13 de nov. de 2015

My wife and I were looking for a used SUV within our budget and had been to several different car lots. Our situation needed extra attention on the credit side and we new we would be very limited. When we pulled on your used car lot, we surveyed a couple options, not even considering the BMW X5 would be an option but asked the sales associate, Jason to look into it and Aaron came over and pleasantly spoke with us. We left and within a couple of days, received a call that things looked good and to come in and discuss. Jason and Aaron sent us to Peter who MESMERIZED us with the financing and we left overwhelmed with a TRUE BLESSING from these guys!!!!! Many thanks to the team for all the support!!!!!!

lloydebbie29

11 de nov. de 2015

We haven't bought a new car in years. We always purchased used ones. When we decided to purchase a new one, our on-line research led us to consider a Toyota. RICK IN was so very helpful. We were a little confused as to the differences in the body styles, and Rick cleared that right up for us. He showed us the vehicles with the features we were interested in and helped us make an informative purchase. We are very happy with our Camry choice. Rick also gave us a follow-up call to answer any more questions we might have had. We would definitely recommend Principle Toyota to anyone ready to make a new car purchase.

2 campers

11 de nov. de 2015

My wife and I were camping in Tennessee when we realized we were nearing the 5,000 miles mark on our 2015 Prius. I called Principle Toyota and explained we were from out of state but asked if we could bring our car in for the maintenance check. We got an appointment for the next day. When we got to the dealership we were met by Stan Rush from the service department. To say he was pleasant and helpful would be the understatement of the year. He was amazing! It was the best experience with a dealership representative my wife and I have ever had. He was incredibly helpful, attentive, patient with our questions and respectful. He has made us even bigger fans of Toyota than we already were. Even though we live out of state, we will be thinking Principle Toyota in Tennessee when it comes time for our next vehicle purchase. That's due to the wonderful treatment we received from all at Priority, but in particular, Stan Rush.

Kenlindsey89

9 de nov. de 2015

Thank you Kevin and everyone with the Principle Toyota Team for making our purchase of our first hybrid an informed decision. Great, Great , Customer Service!

JMay

8 de nov. de 2015

Jerry Melton helped me out tremendously when I was buying my 2015 Toyota Yaris LE. I left completely happy with an awesome car at a great price! I felt totally taken care of every step of the way.

Suvuvu2000

8 de nov. de 2015

Services delivered as promised, customer care is second to none. They do not wait for you ask how they may help, they anticipate your needs. Proactive and smiles. Thank you

ALAMBE20

7 de nov. de 2015

Shay Montgomery was an amazing Customer Service Rep! It is difficult to find this kind of service in Memphis (especially in the car industry). On my next visit, I'll look forward to knowing I can trust her to help!

Demeritus Young

6 de nov. de 2015

I was in and with no pressure or hassle. My salesman was great and very nice. Everyone greeted me with a smile and made feel comfortable while I was shopping

Jannie

1 de nov. de 2015

I was looking for a comfortable car and good gas mileage. We drove the Buick, Lexus, Chevrolet,Mercedes and the GMC Denali before driving the Toyota Avalon Limited which we purchased. Wehave only had it 3 weeks and so far, very happy with it. Jimmy Rooker made sure I had all the information I needed. He even put numbers in my I Phone and set them up also in my car.

pizzameats101

1 de nov. de 2015

Very easy transaction, all 3 people I dealt with were nice/informative and easy to do business with. I would and will highly recommend this dealership in the future.

MSinMemphis

23 de oct. de 2015

Principle Toyota worked with me very thoroughly to give me the best deal for my dream car. They made sure I take the car for a test drive, am happy about how it rides. I would like to thank Sales Associate Mr. Walker Stahnke and Finance Associate Mr. Buddy Carnett for helping me.

Ann

20 de oct. de 2015

Principle Toyota is great - much better experience than Wolfchase Toyota. I left Wolfchase Toyota so frustrated! I almost gave up on Toyotas. They made me wait an hour to give me the same deal as the internet for a new vehicle and wanted to charge me extra to install rear camera on their used versions (why did they feel the need to waste my time?!). Then I went to Principle Toyota and had the opposite experience. They were not condescending, got me what I wanted, we agreed on a reasonable price quickly and they beat my credit union financing. I bought the car quickly without the games. They were all friendly, helpful and professional. Steve has even followed up to be sure I am having a good experience with my new Venza!

clove161

17 de oct. de 2015

Jason was great. He worked extremely hard to get me in to a new car, and he did. He was courteous, prompt, and knowledgeable. Richard helped me through the finance process and was nothing short of professional and absolutely great as his job. The entire staff seemed engaged and friendly. I encourage anyone wanting to buy a brand new car to choose Principle Toyota as their first choice!

scott.vanderjagt

14 de oct. de 2015

There were several missteps on our service. Greg checked on a complaint of kncking when turning, it turned out to be the steering shaft needed to be replaced. The part had to be ordered and it took our calling back to check to find out the part had been in for 1 1/2 weeks, but no one called. Greg got me scheduled quickly to be replaced.In taking the shuttle to work while my car was being repaired, I felt uneasy in the vehicle. I don't care if your driver wants to go 80mph on the interstate, but don't do it with me in the vehicle with little room to the car in front. I was very happy to step out of the vehicle and leave the experience behind me. The service was completed before I had asked and got a phone call from Greg to let em know. When i came to pick up the car, it was in back. The cashiers called someone to bring it to the front, I waited 15 minutes before going back in to see my keys still sitting on the counter. The cashiers apologized, but by then it really didn't make much of a difference.Service department should be on top of service; it wasn't this time.

MATTFRED

14 de oct. de 2015

I had a pleasant experience with some repairs to my car. I was given multiple options for how to deal with my repair, and I didn't feel like I was being pushed to something I didn't need or want. They did what I wanted them to do. Also, Shelton noticed my tire pressure was low and took care of it without even asking me. I'm happy and I'll be back when I need service again.

HARBORDANNY

13 de oct. de 2015

Greg was great and the whole team gets my vote. I will buy my next car at this dealership, highly recommend to all to visit here before buying

YEHOSHUALEVINE1

13 de oct. de 2015

We recently moved to Memphis and leased a Rav4 from Principle Toyota. Our experience with the process was smooth and pleasant thanks to Sandeep. He answered all our questions and was very helpful with our decision-making process.Richard was also pleasant and helpful and made the process easy to manage.

antoniostarks996

13 de oct. de 2015

Jimmy Rooker And Buddy Carnett was very professional and detail oriented. Jimmy show us cars he thought would fit our needs and budget. He worked very hard to obtain the vehicle that we chose and Buddy covered all of our warranty and extra options we could choose from.

cptwedge725

13 de oct. de 2015

Shay is a very professional service adviser who always goes the extra step to insure complete and correct service on my Tundra. All my questions are answered and suggestions made so that I can decide the course of action I want for my truck. Shay is friendly and treats everyone with equal courtesy and professionalism. My experiences have always been excellent and pain free with her help. Thanks again for the great service.

johnryan31

13 de oct. de 2015

everyone I encountered, in the service dept., was very friendly and very helpful. I will tell all my friends and family about the great service that I have received from everyone at Toyota !!!!

SANDRAFUNG

12 de oct. de 2015

The turn around time was unbeliveable for an oil change. I would recommend this location to family, friends and relatives. They have a great team of workers.

88FRENCHIE

12 de oct. de 2015

My experience is always great they really keep me informed with what is going on with my car what I need and don't I LOVE PRINCIPAL TOYOTA

BENETEAU

12 de oct. de 2015

I had an appointment at 11:30. I arrived at 11:15. Was told by the service adviser that it would be 1 hour to an hour and 15 minutes. The service wasn't complete until 12:58. One hour and 30 minutes for a 30 minute job.Principle Toyota accepts "walk-ins" for service which creates longer wait times for customers that have appointments. Accepting walks-ins is understandable; however, causing a longer wait time for a customer that made an appointment is "just not right". At one time, I attempted a "walk-in" for service and was advised it would be 2-3 hours which is understandable for a customer that didn't have a previous appointment.Seems as tho Principle Toyota needs to pay more attention to customers who took the time to make an appointment for service.

wshore86

10 de oct. de 2015

I purchased a 2014 Toyota Corolla two days ago. Jason, my salesperson was very friendly and informative. Jason and the finance guys (Peter and Aaron) made sure that I got the car I wanted at the price that I wanted. He made sure I knew exactly what was going on as he went back and forth. I love my new car, it fits me just like a glove.

IVYFDC

9 de oct. de 2015

The Service Administrator was friendly and accommodating. I dropped my car off for the maintenance check and showed him the tire pressure light that was on. The light was off when I picked my car up. When I got in the car the next morning the light was on again. They discovered that a nail was in my tire. I believe it was probably in there when I dropped my car off the day before. While I have no ill intent toward the Service Administrator, it was very frustrating that after spending nearly $500 for service and leaving my car at the service center for an entire day, to have to return to the service center to see why the light was on again. I am a widow and, to a certain degree, I depend on Toyota to properly service the car that I purchased from there. My expectation is that a THOROUGH inspection and care will be provided during each visit. This is the second maintenance visit during which I've had an issue with this service center. During my previous maintenance check, I was never advised that my car was ready. Among other things, the service administrator who assisted me that day told me how busy things were. Again I ask, is this center too busy to accommodate walk-in customers? Just let me know. I have been a loyal Toyota customer since the Covington Pike Toyota days (1988). Since that time, we have purchased six new toyota vehicles and one certified one. Why did the center change it's name to Principle Toyota? That name encompasses a lot!

Antonio Starks

8 de oct. de 2015

Jimmy was professional and detailed oriented. He was polite, helped us find a nice vehicle, worked hard to get us the vehicle we wanted, and went the extra mile to get us the note we wanted.

MATTIDE

8 de oct. de 2015

The service representative was very friendly. It was my first time to meet him, my other rep retired.I related to him what issues I was having with my car. I was picked up by a friend and Seth called me shortly after I left to tell me what service my car needed.I was unable to get my car that afternoon, due to a defective part, but the service rep offered me a rental car. I declined, because really didn't need one. I was then offered a ride to Collierville where I live.I got my car the next day, when the new part arrived.

RHORNE

8 de oct. de 2015

Bob Frederick waited on me in the service dept. took the car in for an oil change at the time that was set up and got the car back to me in less than the time i was told it would take. very professional.

edb6078

8 de oct. de 2015

Great service center; wonderful service techs, highly qualified and friendly. I arrived on time, they took care of me right away. Completely satisfied with the service.

jas

7 de oct. de 2015

Thanks for the great service! Very professional. Service is done in a timely manner. Detailed explanation of the service done along with some recommendations for future services. Thanks.

poflaherty1

7 de oct. de 2015

This Toyota dealership is professional and gives efficient service! Bob is always very friendly! It's easy to get an appointment and I especially love that they give you an estimated wait time!

rdmcclin

7 de oct. de 2015

Thanks to Poh, I was able to drive away in exactly what I was looking for. Thanks again to the team at Principle Toyota for my 3rd purchase through them!

ROSSRT

7 de oct. de 2015

The moment stepping into this dealership was fantastic from beginning to signing contract. Rate of everyone involved is a 10+. We will recommend Principal to everyone.

Tednbridget

6 de oct. de 2015

Very happy with most of our interactions with Principle Toyota. Due to some confusion when we called, we ended up working with two sales people.. However, Stacy Kilgore and Steven Etheridge are both very professional, helpful, and have the customer's interest at heart. Can't go wrong with either of these two! They are not the typical pushy, obnoxious types you encounter at car dealerships. I do feel the finance area is a little pushy on the extended warranty. We said no & kept getting sort of a "sky is falling" scenario. This was a little annoying. We had been to several locations and were not happy with most of our experiences. Too many were either high pressure or only interested in making a quick sale. I highly recommend Principle Toyota.

SANDRA.WILSON

6 de oct. de 2015

SERVICE DEPARTMENT AT PRINCIPLE TOYOTA IS ALWAYS COURTEOUS/UPBEAT/INFORMATIVE AND HELPFUL WHEN IT COMES TO SERVICE FOR MY FJ CRUISER.............AS LONG AS I OWN A TOYOTA THIS WILL BE MY SERVICE PLACE

DYLAN

6 de oct. de 2015

I received excellent customer service when I brought in my vehicle for repair. Most recently, I had to have the blower motor replaced. In the past, I've had more extensive work done at Principle Toyota, such as having the clutch replaced. The service department is top-notch. They seem to go above and beyond what is expected. I would gladly bring in my vehicle again for servicing.

LUDING33

6 de oct. de 2015

We were visiting from out of town and our new Tundra was in need of a 5,000 mile service. Greg was very courteous and managed to get us right in. The work was completed within an hour and we were able to continue with our vacation. Everyone was very kind.

VICTORHUEG

6 de oct. de 2015

The service advisors are not trying all the time to sell you additional services or things. The waiting area is small but still has all amenities that you need.

JRees

5 de oct. de 2015

Brought the 2007 Rav4 in for it's 75k service interval. Bob Frederick was my service manager, and he is very friendly, professional and knowledgeable. I hope I work with him again - he is better than other service managers I have dealt with. It took 3.5 hours for the service, which I think is long considering what they did (oil & filter, tire rotation & balance, and fuel system service). Having serviced my wife's Rav4 with Chuck Hutton for over 2 years, I would say the service department is a couple notches up from Principle as far as speed, courtesy (Chuck Hutton has courtesy car rentals - Principle doesn't provide shuttle service on Saturdays), and communication. Chuck Hutton is also better at finding ways for you to save money - if you even wince at the cost of service, they offer you a discount. They care about you getting the service done for your safety more so than getting the full payment from you. I would suggest that Principle sends a team over to Chuck Hutton to gather some best practices and bring them back to apply at their dealership.

Ashley

5 de oct. de 2015

I have a warranty on my car for free oil changes until I reach 100,000 miles. I went in for service and the service guy told me I could have my tires rotated for free as well under my warranty. Of course once I went to check out they made me pay for the tire rotation that I was told was free. I did not plan on spending any money at this visit but because of a misunderstanding from a service worker I ended up spending money I hadn't plan on spending.

SDLITTLEFIELD

3 de oct. de 2015

Where is David Sees???Wife brought her Lexus in for service. Even though they were not able to diagnose/fix the electrical issue the team was courteous and friendly,

etcharsha04

3 de oct. de 2015

I had wonderful experience with Garwyne Jones. He was patient and listened to all my requirements and got me the vehicle I was looking for. Thanks Garwyne!

CHOLLAND42

2 de oct. de 2015

I have a 2000 Camry which I bought new from them originally. I have always used them to service & I am still up,& running with no problems. ??????????.

jzaldana

2 de oct. de 2015

Excellent! I didn't have much time and Mr. Sheldon could sense it. He was very kind, very clear and to the point. I really appreciated his advice and would definitely recommend him to anyone! Thanks!

MICHAELTRAN114

1 de oct. de 2015

They do a good job. They took their time to shows the feature of this van I need to buy. They also show me the interest rate and with other option.

clbowsher

1 de oct. de 2015

Great service from my service advisor today. Shay was friendly and got me in and out in under an hour. Thanks for a great service experience.

PGSTOKES

1 de oct. de 2015

I was in there for the free maintiance that all Toyotas come with and was so pleased with there service I bought the extension they offer. I plan on a continued service relationship even though there is a Toyota Dealer that's 25 miles closer to my home.

NEWTONFORD

1 de oct. de 2015

I was able to get in and out in a timely fashion. The waiting area was convenient and well equipped , making my wait enjoyable. I felt like the employees were very nice.

Content87

30 de sep. de 2015

I want to acknowledge David Sees and give him accolades for all his help! When I went to drop my car off for service, even though Mr.Sees wasn't there, Shelton Maben stepped right in and picked up from what Mr.Sees and I had previously discussed about my car and made sure everything was taken care of as arranged!

felixnorris

30 de sep. de 2015

Everything went smooth. After we checked we were escorted to the refreshment, waiting area. Very friendly employes made us comfortable while waiting for the service to be completed. when the job was done your service advisor Gabriel Green went over the list of things that were done. This was a new car, 6 months old so there were not any other things to be done

BIGBADJG

30 de sep. de 2015

Came in for an oil change. They pointed out several issues going on with my vehicle that unless repaired soon could leave me stranded. I appreciate their keeping me informed so I can keep my vehicle reliable.

mariannefarabee

29 de sep. de 2015

David is a very professional employee who takes the time to explain what needs to be done and what all of the options available are that can take care of it.

ADRIANNETILLMANNS

28 de sep. de 2015

Greg Tyler- Principle Toyota 901-522-6330 is my service representative. We have a 2006 Toyota Sequoia that has been serviced around the country and here at Principle Toyota! We are road travelers and love our Toyota and the staff at Principle Toyota has always helped our family maintain a safe vehicle. THANK YOU!!

Kenman

28 de sep. de 2015

After looking at Dodge, Chevy and Ford, I looked at the Tundra SR5. It was what I needed at the price I needed. Jason White was very helpful and not pushy like most. They didn't have the truck I was looking for ( just sold it a few hours earlier ). Instead of pushing to buy what they had in stock at a higher price than what I had budgeted, he and Chris found one in Kentucky. We agreed on price and trade in and once the truck came in 2 days later, we finished the deal and I drove off in my first Toyota ! A very pleasurable experience and I have been to most every dealership in the Memphis area.

col_m_i_k_e

25 de sep. de 2015

I called around 1:30 PM on Friday and asked for an oil change appointment. They said come on down and they were ready for me when I got there at 2 PM. Took less than one hour and everything was fantastic!

TCHELLE626

24 de sep. de 2015

I was able to make a late appt because u don't get off work till 4:30. I was pleasantly surprised that it was not crowded at all. While I waited I watched tv, ate popcorn and drank coffee. It was quite relaxing. The next thing I knew, they were calling my name and I was ready to go. Everyone was nice and professional.

etmemphis

24 de sep. de 2015

From the time I arrived till I left I was dealing with the friendly staff. I was offered snacks and something to drink. Everyone went out of their to be nice.

RICHARD.BROSE

24 de sep. de 2015

The crew at principle Toyota was friendly, helpful and very informative. That explained each step in the repair/maintenance process, cost, time and what would be improved/fixed. I would definitely recommend them.

PIERIDEBRA

24 de sep. de 2015

Shay Montgomery treated me as if I was having a large service to my car instead of just purchasing a set of windshield wipers. That is the reason I keep coming back

lholland13

23 de sep. de 2015

The technician took my mileage info,told me what they were going to and asked me to wait in theservice lounge. He told me my car would be ready in an hour. I was surprised when he called my name and told me everything had been completed so quickly! I asked for a new valve cap that was missing on one of my tires, ,which he promptly replaced. He reminded me when I should return for my next service and told me it was also on the windshield sticker. Quick and efficient and I was on my way!

JDANIELVEST

23 de sep. de 2015

Shelton and Amy in the service department took amazingly great care of me! Scuffed two wheels on my brand new Avalon and found out it was covered by the wheel/scratch/dent/windshield coverage I bought just a couple of months prior - boy did that pay off.Thanks Shelton and Amy!James D. Vest

granl

22 de sep. de 2015

Was shocked when I was quoted $2400--due to recommendation to replace rack and pinion steering gear due to leak at a cost of $1600--declined having this done. I told Mr. Frederick to have service techs just top fluid off as I wanted to check with my son about this procedure. Felt this quote was exceedingly high. Routine check-up ended up costing with parts/labor $393.89/On a positive note, since I had road hazard on my Michelin tires and I had purchased all 4 tires at Toyota, right-front tire was replaced at no charge.Mr. Frederick was cordial in conveying problems found.

hjsjr42

21 de sep. de 2015

Made appointment to remove metal from tire thinking a new tire would be needed. The metal fragment did not cause leak. No charge. Very nice of dealership. Very courteous people.

AZWEST2

21 de sep. de 2015

Scratch guards were replaced correctly by dealership. They sent us to the shop that did the window tinting and they replaced the tinting but also cut the weather moulding with their razor blade which now has to be replaced.The shop we were sent to was filthy and hot. I cannot believe they sent a customer to such a place.

JSANDERSON0

21 de sep. de 2015

Service was outstanding and completed in a timely manner. Bob Frederick was an exemplary representative. Waiting area was comfortable and clean. Free snacks/soda were enjoyable. Young lady that sits on the right at check-out desk was very kind and went out of her way to make my stay (3 hours due to repairs) comfortable.

M Patel

20 de sep. de 2015

We recently purchased one used car and one new car from Jimmy at Principle Toyota. He was a blast to work with and gave us both cars at a fair price.

DTUNDRA

19 de sep. de 2015

Satisfied custom, I couldn't help but express my experience with this dealership. I recently purchase a vehicle from this dealership this week. I was so impressed with all phases of my transaction. The atmosphere was so comfortable, The sale person was professional and cordial. The sale person listen very at what you were saying this one thing that impressed me. The entire staff had the same attitude, they listen at what you are saying. i am so pleased with my purchased. I want consider looking any other. place.David Campbell

PMURLEY1

18 de sep. de 2015

Congratulations for having a great service department. Service advisor( Bob Frederick) was very professional, courteous, and informative regarding the needs for my Camry. My next vehicle will also come from this dealershipPaul Murley

mbeemarino

18 de sep. de 2015

Garwyne Jones was the perfect salesman for this unseasoned car buyers. He patiently let me look at all the cars I was interested in and without undue pressure allowed me over the course of 2 days and 3 separate visits, make a decision for great car within my budget, thank you!

MJHHEG

18 de sep. de 2015

Mr. Bob Frederick of the Gold Team was very courteous and respectful. He correctly told me how long my service would take and showed me where I could wait. While I will miss Mr. David Sees, Mr. Frederick seems to be filling his shoes superbly.

RAGHAVENDRAPILLAPPA

18 de sep. de 2015

Mr Shelton Maben took good care of my vehicle and got the flapping noise from left side fixed. He called me back and updated me about the work they did and the price.

sisters19

17 de sep. de 2015

Was disappointed that David was no longer there. Got with Bob and he was able to take care of methough and he was great.

RL.LYMAN

16 de sep. de 2015

Dropped by with a flat tire in my trunk. Seth ordered the tire; said it might be in late the same day.He called me at home to tell me it got in so late that couldn't have it ready before closing. He scheduled me for an 8 AM arrival to have the tire mounted, the spare stowed, and the automatic pressure sensor reset. Everything was routine and fast - and, as always, polite and gracious. Thanks.PS, (Get Seth a picture).

jah456

16 de sep. de 2015

I was driving into work and called to schedule an appointment for a wheel well issue and tire pressure monitor problem. I was able to get my truck into service that morning with shuttle to my office down the street. They were very accommodating and quickly resolved the issues.

KLC

15 de sep. de 2015

This was my 1st time car shopping by myself! I had checked out other car dealerships and they were an absolute nightmare(nothing quite as awesome as getting attacked by sales people). I came across Principle Toyota on cars.com and so glad I did! Mary McDaniel helped me out and she was awesome to work with. She was very pleasant, informative and wasn't pushy like other previous car dealers I had encountered. She went above and beyond to explain all the details of my new car to me, scheduled the first appointment to service my car and even called the next day to check in and make sure everything was going great with my purchase. 5 stars to the dealership and to Mary! Definitely changed my opinion on car shopping.

beloa9

14 de sep. de 2015

I was there for my one year check-up and everything went great. Everyone was very nice and I would tell anyone this is the place to go.

QUINNTINAL

14 de sep. de 2015

Whenever I got there, I am always treated great. I would recommend this place to anyone. Chelsea fixed my problem right away and I was on the road again!

V_CON

14 de sep. de 2015

The service department was incredible. Seth, the tech, John I believe, and the service manager, Tracy, were fantastic. They went above an beyond the call of duty in diagnosing the issue with my car. Unfortunately, the failure was catastrophic, and I need to replace the vehicle. However, they didn't break the bank with exploratory work

rmwmoore

14 de sep. de 2015

appointment on time-Greg Tyler took excellent care of me and all the customers in the waiting room, he went above and beyond with kindness

M.IGBERAESE

13 de sep. de 2015

Bob, was assigned to assist me, he is very knowledgeable of his work. Got a very good service from him and the clerical staff were very nice and polite.

RDWORRELL

13 de sep. de 2015

All of my vehicle's needs were serviced. The employees I dealt with were nice and thorough. I would highly recommend Principle Toyota to anyone.

loantranviet

12 de sep. de 2015

The dealer, Poh was very helpful! She explained everything to me clearly and showed us how to use our car. I would recommend her to my friends next time we buy a new car.

DSGIDLE

11 de sep. de 2015

Staff pleasant and informative. Since Bob was ties up with another customer, Seth came and explained my bill and the service performed. He answered al of my concerns and was extremely informative.

hazelha

11 de sep. de 2015

Buying a car is not my favorite thing to do but our experience at this dealer was enjoyable. Everyone was helpful, knowledgable, and informative. Great job by all!

ALAIDA

11 de sep. de 2015

Great service from Seth , not much wait time and waiting room is nice. I will fro sure go back with all of my vehicle needs.

AMOROCANO

11 de sep. de 2015

Very satisfied with the purchase of a new vehicle. Sales representatives was very helpful and knowledgeableWould highly recommend her. Overall the dealership provided a very enjoyable experience

CSlavik

11 de sep. de 2015

The Service Dept at Principle Toyota is easily nice after the new renovations! And although they do get very busy, the advisors and technicians alike are always nice, and do their best to give you a good experience (even if the wait times get a bit lengthy because they are busy)

kayebjackson

10 de sep. de 2015

The staff Mr Roger Tyler, Mr Buddy Carnett all were very helpful. Mr Roger Tyler the salesman was very helpful and patient with me which ultimately lead to my final decision to purchase the Camry.

AJOHNSON0

10 de sep. de 2015

Shannon "Shay" Montgomery: friendly, professional, helpful, not pushyShannon answered my questions using terms that clearly explained the service work that was done and what needed to be done. Car Mechanic; I don't know his/her name, but the work was performed in a timely manner. Yeah!Your Staff: Courteous, especially the ones who answer the phones.

edshouse35

10 de sep. de 2015

I made an appointment for about noon , and brought the car in for its 100,000 mile service , hoping it would be done before closing. Indeed it was ready, despite their having to replace a worn belt that had not been anticipated. Everyone is friendly and helpful. Craig (GREG?) Tyler took care of me quickly and I went on my way. After I got home, they called to say I had a worn serpentine belt. I authorized replacement. I returned later to pick up the car which was ready on time. Great service. Everyone is helpful and friendly. They make eye contact, and give you a smile constantly,. The atmosphere is pleasant. I have been using their service dept for the past 4-5 years. The recent change in ownership has brought significant improvement in the quality of their work and in the general feel of the place. I will be back.

Not Grumpy now

10 de sep. de 2015

I usually hate going to service department. Went in early and midweek and was attended to immediately and with a very friendly manner. Gave reason for visit. Short time later was told in plain word what was happening and what was needed. Offered a shuttle home but decided to wait there. Comfortable waiting area and even had snacks and coffee, tea and even fresh popcorn. Free wifi and TV. Car was ready before I thought about it because of comfy waiting. I'm actually looking forward to my next visit.

JIMPELT

10 de sep. de 2015

I've driven Toyota's cars since 1988. Bob Fredrick has been my service manager for many years and has always been very professional. I depend on him to keep my cars in top shape.

WALTERREED0

10 de sep. de 2015

When I come for service I prefer to have Shay Montgomery wait on me. She has always shown professionalism in her work and is always honest with me as to my service needs on my vehicles. She does a great job explaining to me service recommendations. If special service is needed, she always gives a good explanation and always gives me the price of the service even if it is not needed to be done on that visit. I like to be told of future service that may be needed in the future so I can budget for it. I hate to be told on the day of service that something is needed and I'm stuck with a $300 or $400 bill at that time. Shay does a great job for Principle Toyota and her customers. She is to be commended for her good work.Thanks,Walter L. Reed

pamshelley1

9 de sep. de 2015

Replaced the door handle guards that were not attached correctly when I bought the car. They look much better. Did my 5000 mile check up because I was there and had 4087 miles on car all ready.

darlamay

9 de sep. de 2015

The guy who helped me was terrific, the only thing interfering with an Excellent rating in customer service is that a middle-aged black lady sitting in first chair when I entered service dept totally ignored me while she chatted about non-work issues with a guy who appeared to have a mechanic's uniform on. After 5 minutes of just standing there (EVERY other service rep was on the phone) I finally interrupted her personal chat to ask where I needed to go as I had made an appointment the previous day. She did pause long enough to point a few seats down and said "one of those guys can help you". That gave a terrible impression but when I finally was directed to the person my appointment was scheduled with, Greg, everything was great from there. He explained everything and the whole process took a little less than one hour!

auntbsmalley

9 de sep. de 2015

Have not dealt with service center just bought our sienna van. Everyone was real helpful and we would definitely recommend principal to our friends and family.

RROBBINSGOLF

9 de sep. de 2015

I would recommend this dealership to friends and family. The service staff is knowledgeable and provides quick service. I took my 4Runner into the dealership for the 5K service, and I was there less than an hour.

rachel_de_ocampo2002

9 de sep. de 2015

would recoomed the dealership to friends. The service was on time. Not a long waiting period. I just hope they would send out coupons for discounted service like wolfchase Toyota.

KINDEL

9 de sep. de 2015

My visit was just great EXCEPT I called on Friday to make an appointment and was given Tuesday at 930am as the appointment time. Was told I could drop it off early and catch a shuttle to work at 730am. I didn't need the shuttle but chose to leave it early and was told I DIDN'T HAVE AN APPOINTMENT. Bob was very nice and received my vehicle anyway but what's the use in calling and getting asked a billion questions if my appointment was not recorded anyway??? Bob's service was SUPERB!

LADONNADESIO

8 de sep. de 2015

2015 Rav 4 9/5/15.. Sandeep my salesman, and Aaron Brock, finance were fun, knowledgable, patient and made the experience awesome. Rating 10+.. Thanks Guys!!

chuacro

8 de sep. de 2015

I bought a used 2013 toyota coralla, got a ticket for dark window tint. Grant at Jeff corrected at no cost to me. They had me take it to company off site to have windows retinted. This company did a great job and had great customer service.

SPAPICH

8 de sep. de 2015

Greg was very kind ans professional in setting up my appointment and when I got there. Love your service department. I drive 75 to have them service my car. That is because I trust them. Hope tat says it allSincerely Sally papich

MURPHYRONALD

7 de sep. de 2015

i had my car checked for tire pressure and oil change. It was done in a timely and efficient manner and the customer service was excellent.

ELIZABETHHARTS

7 de sep. de 2015

This is my 3rd Camry and my 4th Toyota. I like Toyota that much especially Perfomance/Principle Toyota. Cliff my saleman was wonderful. I was able to get the car I wanted at the rate I wanted a and Cliff and Aaron made sure it happen. Thanks Guys

BENNETTFAMILY04

7 de sep. de 2015

August 3, 2015 we purchased a 2015 Toyota Camry for our 16 year daughter. We experienced excellent service from Jason White! We will never forget our experience. Jason went out of his way to make sure there were balloons and a bow on the car when we came to pick up the vehicle. The car was located in the photo booth when we arrived and it looked amazingly beautiful under those bright lights. Our daughter was extremely excited and we are grateful! This vehicle purchase was our third purchase from our awesome salesman Jason white within the last 8 years. We are a big part of the Toyota family!

mitchellfisher

7 de sep. de 2015

No hassles, no problems, courteous service with professional care. Comfortable and clean environment at a fair and reasonable price. Principle Toyota does business the right way!!!

JOHN5348

5 de sep. de 2015

I've always had a pleasant experience at Principle Toyota. David has been helpful,kind and knowledgeable He's not pushy about adding this and that to the repair list. He tells me what I need to have done and usually gives me a timeline. I trust David Sees1 . I always ask for him, whether it's an oil change or something major. Diane Johnson

CLAIREDAN96

5 de sep. de 2015

Great customer service and friendly people. Especially thanks to Stacey for all the help and assistance to me and my family. I would recommend to my friends to go to Toyota and most specially to the person that help us.

SANDRAHAMILTON0901

4 de sep. de 2015

As always, it was a pleasure interacting with your representative. He was so warm, friendly, and professional. I've been leasing cars with your dealership for over twenty-five years because I like dealing with the staff there. Keep up the great work!Sandra C. Hamilton

tbaker1350

4 de sep. de 2015

I always dread going to a car dealership. I must say though that this experience was completely different. Mary only showed us the vehicles that we had requested to see based on our on-line search, not once trying to show us anything else or use typical sales tactics. Rick also helped us in our vehicle selection and showed us exactly wheat we were looking for in a price range we could afford. Jeff Larson was very helpful in getting us approved for a loan at a decent rate. Richard Hadley was very nice and explained all the paperwork and terms in a sensible way, no double talk and confusion. Overall, a very nice experience and would recommend this dealership.

GDMUSTANG

4 de sep. de 2015

Principle service is always good. Shay Montgomery takes care of her customer. She is the only Service individual that I use. I rate Shay as Excellent.

SPOCKPHD

4 de sep. de 2015

AWESOME Dealership/Service Department... EVERY time I have had my vehicle serviced here I came away cheaper than quoted - AWESOME... I highly RECOMMEND these folk - and that is a FIRST for a dealership...

CROWLOVELACE

4 de sep. de 2015

I was 30 minutes early for my appointment. There was a line of cars, and I thought it would be a problem. Seth assured me that it was not at all. He was very polite and caring.

LUVMYTOY

4 de sep. de 2015

Hello MY name is Marilyn Buford . I am writing to comment on the wonderful car buying experience that I had at your dealership. I had been searching to buy the perfect vehicle for six months. I had been to other Toyota dealers in this great city because they were closer in proximity. I took many cars for a test drive. ( I was not pleased with customer service or customer interaction from the other dealers.) I did not have to be sold on how great Toyota cars are because I own a 1998 Toyota Camry that is still on the road.. (191,000 miles) . However , I was looking for a dealership with great customer service and the ability to listen to and guide me through the process. I wanted a non -pressured , hassle free experience . Principle Toyota and Mary McDaniel are the greatest ! I talked to Mary McDaniel for months via telephone . I simply did not want to drive the distance .( She even offered to pick me up!) The internet and the telephone were the major sources of communication.Mary Mc Daniel guided me through the entire process. Mary Mc Daniel was SUPER. The day I entered Principle Toyota was the day I purchased the car. (August 31.2015) I purchased a 2014 Toyota Corolla with all the features that I wanted! The more I drive my car the more I love it! When I am not driving my car I am staring out my bedroom window looking at it!!!! Principle Toyota has a very Customer Friendly atmosphere! I enjoyed talking to everyone that I met. Remember that real Toyota Drivers LOVE OUR CARS. We Just Need A Great Car Buying Experience! I Plan to Keep This Car Forever! However, I WILL BE BACK IN 2 YEARS TO BUY ANOTHER Vehicle!!!!!!!!!!!!!!!!!! Thanks for the JOURNEY!

Marilyn Buford

4 de sep. de 2015

Excellent Customer Service Excellent Buying Process Excellent Customer Friendly Facility

MAGARCIA04

3 de sep. de 2015

They try there best but still takes long on labor.For a oil change but that every were it can be worse like a doctor visit.

dondon3

3 de sep. de 2015

My recent purchase of a new Highlander was as pleasant an experence as I've had buying a car.Salesman Sandeep Soni was very profesional, courtsy, and very good to work with. Same goes with Sales manger Chris and Fiance person Peter.

MARLENEV

3 de sep. de 2015

Greg Tyler was very professional & courteous.Original time from someone else was 2 1/2 to 3 hours.I asked him if it might be shorter because your chauffer had just left on a run & I had a major headache.He had me out in 1 hour and 40 minutes.I really appreciated that. He is always courteous and explains what needs to be done .Marlene (Larry) Vaughan

ABUNASHAT

3 de sep. de 2015

We have a dealership closer to our house, but we choose to drive an extra 30 minutes to go to principle Toyota to service our 2 Toyota vehicles for years to get the good and great services .Ed Khaled

GMB610

3 de sep. de 2015

I am 61 and this is the first dealership service department I have ever grown to trust. They are timely, professional and always friendly and do NOT do work or even suggest work that is not necessary. The prices are even less than several private shops I have used. My Toyota Sienna is always completed on time and I get a call when it's finished. The service managers treat me as if I am the only customer they have that day. Principle Toyota is one of those places that actually practices real customer service. This is a rare thing these days. I just pray they never change.

KJLSNOW

3 de sep. de 2015

As usual, the service at Toyota was second to none. Although I did not have an appointment, they helped me right away and gave me the superior service that I have come to expect from them and believe me, I am never disappointed. Shelton did a great job on my car. I travel a lot and I need to know that my car is safe. Thanks to him, it is.

BWLLAMS8

3 de sep. de 2015

My experience with Bob Frederick is always a good one. He was kind and polite and explained in full detail what services were preformed on my vehicle. My vehicle was ready when I got off work and it was a smooth process during checkout.

pam.perryman

2 de sep. de 2015

I didn't have an appointment, but they were able to get me out of there by the time they promised. The area I waited in was clean and neat. I take my RAV4 to the dealership for all my maintenance. I have always had a pleasant experience and would not take it anywhere else.

BJUENGLING

1 de sep. de 2015

I would not take my Toyota to any other dealer in town. My service was done quickly, my service specialist kept me informed along the process. He recommended additional NEEDED service! All in all it was a great experience.

JONECFREEMAN

1 de sep. de 2015

I had a great experience with all the staff and was treated like part of the team and was informed of my cars service and plan to be back soon.

johnwin345

1 de sep. de 2015

Genaro was a great salesman to work with. Very focused on my needs and good attention to details. Very good buying experience. Would recommend them to other buyers

rotrice.wilson

1 de sep. de 2015

Got in and out for oil change in less than an hour! Best service ever! Will definitely be returning to get minor work done on next week.

jcamarena

31 de ago. de 2015

Shay was very polite as soon as I arrived, asking the for the type of service. Once she got information from the shop, she provided me with all the details.

jamisrikumar

31 de ago. de 2015

This was my first service of my RAV4 XLE 2015.Was very happy when my car was delivered just in 30 mins. Report was standard, all green, including fluid fillup levels. But in fact the fluids were not full and returned as is. Disappointed.

DMROSS11

31 de ago. de 2015

Seth was my service writer. Excellent job understanding my needs and making sure the servicing of my truck was handled in an efficient manner. Thanks

HATTIEGORDON

28 de ago. de 2015

On time appointment and I was kept informed about the repairs. Everybody were friendly. I was very pleased with the service. I will be back.

jennifersharp09

28 de ago. de 2015

Principle Toyota is an awesome dealership! Mary and Richard were extremely professional and nice. Even with my fears, they helped me out with my purchase.

jlmnowak

28 de ago. de 2015

Seth did a perfect job handling my service from the minute I pulled in. This is my second service experience with Seth and I give him a 10!

b.davis.61110

28 de ago. de 2015

I had a slow leak in my tire. I made an appointment the day before. When I got there I let Bob know what was going on and asked if he could get me on my way by a certain time because I had to pick up my son. He took care of everything and got me back on the road in plenty of time to make it to the school. The sitting area was nice with snacks and beverages available. I'll be back and I'll be asking for Bob again!

lakeishanelson61

28 de ago. de 2015

I gave this rating because both times I visited this location, I had a great experience. What a friendly hard working staff. Thank you guys

HILLP07

28 de ago. de 2015

I really appreciate the shuttle ride. It was a safe ride and got to work on time. David explains things to me and keeps me informed about my car. Love the customer service.

GMD2970

27 de ago. de 2015

GREAT SERVICE EXPERIENCE! THE ONLY SHOP AND SERVICE MEMBER THAT I DEAL WITH. THE CUSTOMER LOUNGE IS VERY NICE, CLEAN AND COMFORTABLE. THE CASHIER WAS VERY NICE AND POLITE.

rtip1

27 de ago. de 2015

Had an appointment for 10 am., think that mattered, no. Oil change 2 hours 45 mins. Think they kept me updated, no. Think they cared, no. It was one of those oh well things to them. Did they go over anything about my car, no. Did they check everything I asked them to, no. Yes I did call customer relations-did they call me back, no. The thing is, this is not the first time. I wish I could say something good, I want to say something good, but there is nothing good to say.

bwilburn

27 de ago. de 2015

I had a great experience! And I was happy to have gotten in and out in about an hour, which was great!! Everyone was very quick and professional!

ERINPIGRUM404

27 de ago. de 2015

I appreciate Garwyne that who i bought my car from. I was very please with his attitude and his kindness. I have a Co-worker who thinking about buying a RAV 4 like mine, which i really love. I which she hurry up , because i an reccommending Garwyne. I went Tuesday for my car service and Mr. Tyler was very nice to me i received a car wash free. Smile

WMHAZ

27 de ago. de 2015

Thanks to Bob Frederick i will always come back. He is so caring, concerned, knowledgeable. The rest of the staff is great too, so efficient, thanks

BCOOK0

27 de ago. de 2015

Greeting was quick and friendly. I was kept notified of the timing on the service and what needed to be done.. The waiting room is comfortable and nice so I had no issues with my visit.

Barbara S

26 de ago. de 2015

When our 2014 Sienna was totaled recently, we were contacted by Rick In who sold it to us. When we explained the situation, we were able to purchase a used Sienna and was back on the road in a short period. We've always been treated with great respect at Principle and receive answers to all of our questions.

EDDIE_MCGILL76

26 de ago. de 2015

I have have always serviced my vehicles from the dealer I bought them from. The service that I have received from this particular dealership has stood out. We were having a problem with the Prius than was being difficult to find. They went above and beyond expected service to find the problem and fix it. Thank you very much Shelton Mayben and team

DIRKRGARDNER

26 de ago. de 2015

Service Team is always helpful and friendly. I would gladly recommend them to my family and friends. The Toyota 2 year service plan is wonderful.

LANIECE2

26 de ago. de 2015

Dave Sees was nice and knowledgable. I was greeted with a smile from everyone I met. I will continue to have my Avalon serviced at this location.

CLEMENTSANTI1

26 de ago. de 2015

My servicing experience was great. Bob kept me informed about the status of vehicle and date and time it would be ready for pick-up.

SUPEULA

26 de ago. de 2015

Really good service. Done in a Timely manner. Very nice waiting area. Service rep was informative. I will recommend and always return. Good job guys.

Welcome1

25 de ago. de 2015

I will say but this is the third car that I've purchased from Toyota first since they became principal the staff who are all new stuff we're awesome the whole time I was there very efficient and effective took care of me with great pleasure. I definitely will buy another car from them in the future Thank You Kayla ,Jeff and all of the others who helped me through this ordeal sorry I don't have the names with me.

RSNEED217

25 de ago. de 2015

I rate my vehicle servicing experience as "Excellent". I have never had a bad experience getting my vehicles serviced at Performance/Principle Toyota. Bob Frederick has been my Service Advisor the majority of the time and has delivered top-notch service each time. He always explain the services needed, makes future recommendations for repairs, and provides an estimated cost for repairs. As a customer I can appreciate that. Once again, I rate my service experience with Mr Frederick as A Plus!

JAMESSCHEURER

25 de ago. de 2015

Good service and friendly and I did not have to wait very long in which I did not have to much time to spare.Super job.

EWINGDC

25 de ago. de 2015

Bob Fredrick and his crew always do a great job for me. Been using Performance/Principle for many years and I am quite happy here.

JOHN.AUTRY2625

25 de ago. de 2015

I have been working with Bob for many years and he is the reason I trust Principle to service my vehicle. He is always on top of every aspect of my service and makes sure I am totally more than satisfied with my visit. Super job, Thanks.

ASHLY00MILLA

25 de ago. de 2015

I came in for a basic oil change . I saw Seth when i came in , I informed him i was in a hurry ,. He assured me i would be in and out with in a decent time frame. After my oil change he made sure to go over the details etc . I made a follow up appointment with him to get new tires and a few other minor things. He is great at his job and is very customer focused :) great job Seth!!

EWOODARD2

24 de ago. de 2015

I had a very pleasant experience. He was very knowledgeable of my problem and gave me details for my resolution.He always friendly and gives the customer options to make choices.

JANICHOLSON

24 de ago. de 2015

I was greeted immediately upon entering the facility. Bob had my appointment setup and ready for me when I got there. He told me how long the service would take and even finished a few minutes early. He reviewed recommended service with me and gave good explanations of what was needed. Additionally, I really appreciate Bob's attention. I was actually scheduled for service the day before and forgot about my appointment. Bob called me about 45 minutes after I was supposed to be there just to check on me and make sure I was okay. He quickly found me another appointment for the next day. Thanks so much Bob! I really appreciate you....

KBRYANT2961

24 de ago. de 2015

I found Shelton to be very friendly and energetic! I received great service and reasonable pricing. I would recommend this service center to my friends and family.

BGSG

24 de ago. de 2015

David Handley is the best. We are a repeat customer and will be back on our next purchase. Love my new Avalon. The service department is also great for routine maintenance that we require.

Ryan Abanathy

24 de ago. de 2015

I worked with Sandeep Saturday and he was able to get me in a '14 Corolla S Plus. This was an excellent car and Sandeep was able to work a great deal for me. They went the extra mile to take care of my concerns and get my payment where I needed it. I really appreciate the way Sandeep handled my wife and I with straightforward answers and concern for what was best for us. Grant walked us through some questions on the service records and was able to ease some anxiety. Buddy was quick on the paperwork and very courteous. Thank you so much!

DAVID.FREY

24 de ago. de 2015

Called in for an oil change because my maintenance light came on. My technician told me I didn't need an oil change yet, but I could use a tire rotation, so I ended up saving money.

greenbibbs

24 de ago. de 2015

very efficient, the team was professional in their approach and was able to complete the sevice of my vehicle in the time communicated to me.

ppalmer7

21 de ago. de 2015

Since I started taking my Camry Hybrid to David Sees at Principle Toyota, I've been highly satisfied with everything with both routine maintenance and the few repairs I've needed.

PRIMOFAM

21 de ago. de 2015

I took my car in for an oil change and service. Arrived before my appointment (which is a surprise:) and they were able to start and complete service earlier than I expected. Would highly recommend.

kristina.garey

20 de ago. de 2015

Everyone that I talked to while visiting Principle Toyota offered drinks and any assistance that I needed. They wanted to know exactly what I was looking for and came up with ways to get me that. They negotiated a price for me that was very acceptable and I couldn't be happier with my new car! They have followed up since then to ensure I am still happy with my purchase too.

MATANY58

20 de ago. de 2015

This was a great experience for me I enjoyed working with the staff I will recommend my family and friendsThe car was also serviced on time to my satisfaction

Bruyet

19 de ago. de 2015

While it took longer than I thought necessary to troubleshoot my problem, which they fixed, I was told at the cashier window that I owed $160 for the warranty service done. When I asked what it was for, she did not know, only that it was on my bill. I asked her to speak with Shelton. A few minutes later she returned and said it was an error, and had been removed. Everybody was very pleasant, I just wonder how many people this happens to, and how many simply pay it.

NYATES58

19 de ago. de 2015

Service could have been better if the service agent returned call from messages left so we could review the other things needing fixed on my vehicle. Once i called several times to reach them, the initial work I took vehicle in for was completed and they had to pull the car to do some of the other requested work. There were two other items I needed repaired or pricing on that was mentioned on message; however, I forgot them once I was able to reach service agent. I also did not know there was a fee for rotation of tires during an oil change as I've received this service before as a combination.

rattle

19 de ago. de 2015

I like the promptness of service at Principle Toyota. That's the main reason I purchased my vehicle from them even though there's another Toyota Dealership closer to my home.

davina.holmes

19 de ago. de 2015

Principle Toyota have some of the best staff! Genaro Reyes, Chris Thompson and Richard Hadley had great personable attitudes, They are so patient and provided remarkable service; definitely well over and beyond my expectations. Since my purchase they have each called to say hi to check in on me and inquired about how things are going with my new vehicle. Great guys that care about me and I will ALWAYS recommend them and continue to do business with these gentlemen. I truly enjoyed taking with all of them and they made my family so comfortable while they were present. Because of them and my experience, I have shared my purchase story with so many!!!

UNKNOWN101

19 de ago. de 2015

The employees were so nice with the exception of 1. She was kind of rude and snappy. Also, she would cut me off every time I speak. I don't know if she was tired from a long day at work but she was rude to me.

EWORLDTODAY

19 de ago. de 2015

I visited the Dealership on Monday, August 17th. As always, I received a very courteous and attentive service provided by David Sees and Greg Tyler.I also want to express my utmost compliment to Candice, a cashier in the Service department. Candice consistently provides very good and attentive service to all customers. She is very nice, courteous, attentive and professional.

Ms GDO

18 de ago. de 2015

Shelton was very attentive and I like the fact that he was constantly checking on his customers in the waiting area. Need more like him!

dean3

18 de ago. de 2015

The sales Rep. was very courteous and knowledgeable about your vehicles, he took the time to show every detail about the vehicle. He is a very good salesman!!!!!

fisher.katlyn1992

18 de ago. de 2015

They were incredibly helpful in my shopping experience .. Made sure I knew everything prior to leaving and were flexible in price. Finance was awesome as well gave me every detail and no question was a dumb one.. Thanks Peter and Rick

ADELEGRILLI

18 de ago. de 2015

The service manager, Seth was very helpful. I was in town for a funeral when my AC went out. He went out of his way to make sure Orr Toyota honored my extended warranty, and had the work completed in a timely manner. Kudos!!!

MSTATES2

18 de ago. de 2015

Received great service from Bob. Also great service from Principle Toyota. Thanks for all the great service from Principle Toyota. "THE BEST" as always! Thanks again!

MARYLISABOWERS

18 de ago. de 2015

Received great service. Love the idea that I can make an appointment, Was in out out quickly and the staff was very friendly. Will return and recommend

mwakefield1960

17 de ago. de 2015

I went in only considering getting this vehicle or one other truck in stock, when I drove this one I made my choice immediately. My sales rep and all the staff at the dealership were friendly and knowledgeable. A great buying experience!

JKARLISM

17 de ago. de 2015

I called for my service and my car was attended to on a timely manner. I didn't have any issues while there the place was clean and plenty of refreshments for the guest. I really appreciate all the work Toyota does. My advisor name was Greg Tyler and he was excellent as usually. He has service me before he was always the same nice and kind.

mvickers

17 de ago. de 2015

My appointment was at 8 a.m. Greg met me with a smile and a good morning. Since this was my first time, he showed me where the lounge was. I got my coffee and before I knew it and I was on my way home at 8:45 a.m. This is well worth the drive from Marion, Arkansas to get service on my Camry.

BWOLFE01

16 de ago. de 2015

Had to take my car in for unexpected repairs. People were very polite and work was done as expected. Would recommend them for use again.

Kennan04

15 de ago. de 2015

I came from Austin, TX to purchase a Lexus I saw advertised online at this delaership. It was a long journey from home but it was well worth it. There was an issue with my financing company, but the finance department helped me overcome that hiccup and I left happy with the vehicle. We have purchased many vehicles over the years, and this was by far the best experience I have had purchasing a car, staff was friendly and was able to hit the road back to Austin faster than a New York Minute. A big thank you again, Mary, for picking me up from downtown Memphis and welcoming us at the dealership. This was a car buying experience I will not forget.Thanks,Kennan

louraataylor

15 de ago. de 2015

I give this visit a FIVE STAR. I am always satisfied with Greg Tyler. I was so glad when he returned to Toyota and I hope he stay.

LUIS.PABON

14 de ago. de 2015

Very professional staff, from phone appointment to turn around. Seth was very kind even helping me with some instructions to install some Toyota original parts that I purchase and did not have complete procedures

blackbird2

14 de ago. de 2015

outstanding in & out... Greg personally made it all happen!could become a life-long customer....looking now at RAV 4to test drive in near future.

TRAINSTOPS

14 de ago. de 2015

David Sees is the associate I will request at all times. He is the one I have had complete trust issues with in regards to my car services. Top of the line professionalism, complete customer service, full explanation of services and charges. Pleasant, efficient and knowledgeable.

DFLOWERS48

13 de ago. de 2015

I made an appointment for a repair and the service department did a great job. The service writer did a great job, ordered the part that I needed and the work was done when he said it would be.

TAMMYNGUYEN6

13 de ago. de 2015

Great service from Bob but was a long wait time of almost 3 hrs for an oil change and a quick wash. Still glad it was as a compliment car wash

man_tsy

13 de ago. de 2015

Very helpful associates and great service! Slow most of the time though and delivery times and estimations are usually off by 30min- 1 hour .. Please work on that

TAYLORSUE52

13 de ago. de 2015

David, the service representative, was extremely responsive. He has great communication skills. These days that's fairly hard to find. The cost of replacing my 12 volt battery was very affordable, the best we could find. I always feel better with my Prius in the hands of Toyota. I will definitely be in touch with them when I need to replace my big battery.

MOORE1005

12 de ago. de 2015

Greg was great helped me on repairs and discounts with coupons. Service department is very clean and I like that you don't have to make an appointment if you get it in early and leave it.

K.ROSE5800

12 de ago. de 2015

The service dept told me that a bulb was out on my driver side mirror. I was having several other things fixed and thought it should be fixed too. When I picked up my car, I was adjusting the mirror and it would not work. Had to wait another 30 minutes to have it fixed. Annoying. I did appreciate the car ride to the dealership to pick up my car.

CURTMAYHEW

12 de ago. de 2015

Car was ready when promised. Service person, Lisa Li, gave good explanation about future service needed at next oil change. Lisa was very friendly, yet professional.

TRIPLEMJ

12 de ago. de 2015

Honest and very prompt service. I have high customer service expectations and they have met them. I have been a customer for 4 years as well.

SCION_TC_05

11 de ago. de 2015

I took my Chevy truck to toyota to have an alignment done because I heard they were the best, and I couldn't be happier! Josh was the tech who did the work and I think my truck drives straighter now then it did new!

SHELLNMPHS

11 de ago. de 2015

Sandeep Soni was very knowledgeable, patient and helpful. We actually enjoyed our experience of buying two cars at the same time. Everyone we met was very friendly and helpful. Thank you

CONWAY7265

10 de ago. de 2015

Always pleased with the service department at Principal Toyota. I appreciate the communication with David in service. Keeps be informed of progress or any changes involved with my service. The shuttle service is certainly appreciated too.

GLORYLEE40

10 de ago. de 2015

The best place to get my oil change. I love the experience. The service advisor was very helpful. He answer all my questions. Thank you Principle Toyota!!!

robynbernice

10 de ago. de 2015

Lisa Lin provided me with excellent service. She answered every question that I had in a respectable manner in terms of servicing my vehicle. I highly recommend this service to anyone who is looking to purchase a vehicle.

DONNAPARKSTATION

10 de ago. de 2015

I trust bob Frederick when he recommends doing repairs or services on my car. It is 11 yr old and I'm planning on keeping it a long time. And he makes it good if a repair isn't done properly. I love the convenience of sat and the location and time. Bob is the best!! Trustworthy !!!

RONDAVISSR

10 de ago. de 2015

Lisa met me at my scheduled time, provided prompt service and updated me on the condition of my vehicle. Lisa was very professional and provided excellent customer service with a smile.

LEMEACOIVY

10 de ago. de 2015

Prompted informed service, service writer was very thorough and professional. I would highly recommend this dealership for service and I would continue to take my vehicle there.

BOWTW1020

10 de ago. de 2015

As usual David Sees took excellant care of me. Always goes above and beyond to help me. Makes me feel special. Nice when your a old lady.

RAYBURN501

10 de ago. de 2015

Lisa Li was very professional and cheerful. The service was performed in the time she estimated. I would recommend this dealership to anyone. Thank you.

trevor.sweatman

10 de ago. de 2015

in over 20 years of dealing with the service department I can honestly say that not once in all that time have the staff been less than courteous, attentive and efficient. It's so rare these days to hear of good service. I can think of innumerable businesses that would do well to emulate Performance Toyota, both in attitude and in efficiency. Keep up the excellent work.

RLBLAND

10 de ago. de 2015

My experience was good. Mr. Sees informed me my wait would be a while. It was a Saturday morning and a number of customers was there already. The two hours wait was expected and I was okay with it.

rdorsey

10 de ago. de 2015

My overall experience was good. The only issue I found was that it took two hours to complete a simple oil change. When scheduling the appointment, I was told that it would take 1-1 1/2 hours which is the reason my and my daughter stayed to wait. I understand that it was busy on a Saturday but I've never known it to take soo long for an oil change.

CTMORGAN050

8 de ago. de 2015

I had a very good experience with the service department. The gentleman that help me was very nice and concern. He was very attentive. He made me feel like I was his only customer.

KWILL75404

7 de ago. de 2015

I have a 2008 Toyota FJ Cruiser. My back door would not lock. Seth Green explained what was happening with the lock. He explained that the part needed to be ordered. For a temporary resolution the mechanic locked the door - meaning that I would not be able to open the door. That was fine because I would rather have it locked than open. The part was ordered on Monday. Thursday the new lock was placed and my door lock is working again. I can lock manually or with the key remote. This happened just in time for my church health fair. I can now open and closed my door as needed. Great job!!! Thank you Seth and his team members!!!!!!??

RAKESHPURI2

7 de ago. de 2015

keep up the great work - always a pleasure to work with you. Professional approach and very knowledgeable team. Service times very quick though pricing can be improved

UWASHINGTON

7 de ago. de 2015

Mr. Green was/is a polite person. He was honest and very informative. The process was pleasant, and quick. I enjoyed, Mr. Green's funny sense of humor.

pn2606

7 de ago. de 2015

Bob Frederick began taking care of our Camrys in 1992. I trust him completely. The service is always very efficient, clean, polite and friendly. Thank you.

cremerm

7 de ago. de 2015

Got an appointment the day I called. Both the scheduling lady and service manager were attentive, polite and very helpful. The assistant manager brought to my attention some voluntary corrections that were available for my car. The service was done promptly and a little faster than the estimated time. The waiting room as very comfortable. This is consistent with my past experience with Performance

MAMATERRY1927

7 de ago. de 2015

As usual, David Sees, called me right back and left a message as to time I could have the oil changed in my 2001 Camry using the coupon for the service that helps a 87 year old to maintain the car. David has been doing this for me through change of location and now change of name of the dealership.The service is always prompt - I just stay and wait on my car to be serviced, enjoying the friendliness in the waiting room and drinking coffee and eating popcorn provided. David lists the additional services that I need as to which is most important and I have these services done as I have the money to do so. I thank him for making an 87 year old feel like a "valued customer" although I can't always have the service I would like right then.

riverscarolyn

6 de ago. de 2015

It went very well, I was in and out in the time that was quoted to me. They staff was very nice. I was satisfied and will return for my next service check.CR

Don Johnson

6 de ago. de 2015

I had let my regular maintenance on my Avalon slip while I was in a travel mode for work. However, when I did show up (without an appointment) for my maintenance check up the folks at Principle Toyota's service department not only walked me through the care options I needed to make but also let me know what to expect the next time I come in for continuing regular maintenance. Ms. Li was most helpful in making this happen.

BABU_THOMAS

6 de ago. de 2015

I have two Toyota vehicles and I always go to Principle Toyota (PT) and use specifically David Sees for my service needs if he is available. Due to an emergency situation I went to a different service station as my Sienna van developed some AC issues. They said the AC compressor is not working and gave me an estimate. Yesterday (08/05/15) I went to PT for a second opinion and it is proved that my doubt was true. PT confirmed that there is no problem with AC system although they found some other issues that might have affected the AC performance. Although PT is little bit expensive than other service stations, I like to use them because of their quality and trustworthiness.Babu Thomas

toyazakia

6 de ago. de 2015

This was the best experience I have ever had buying a car. The staff was great. Please go and let them help with your car buying needs. They are the best!!!!!!

NELL0

6 de ago. de 2015

I had a 9;30 appointment with David. My can was taken as soon as I arrived. I had my car in for a tune up and to have my tires checked. It only took one and a half hours. I ws told everything checked out fine.

lorenzo_boone

5 de ago. de 2015

Principle Toyota did a wonderful job!!!!!!!!!!!!!!! Seth was professional, nice, and he explained everything that would be done on my vehicle. I ABSOLUTELY LOVE Principle Toyota on Winchester. Their employees ROCK!!!!

TUGMO

5 de ago. de 2015

Travel to Memphis often and I like to get my vehicle serviced on the road. I appreciate a fast and friendly dealership I can rely on when I am on the road.

piperton

5 de ago. de 2015

The service was excellent. I was kept informed of the situation and that a part had be ordered. I was notified immediately when my car was ready for pick up

Toyota-Owner

5 de ago. de 2015

I was met promptly upon entering the Service Area by a very pleasant service agent who took my information and gave me an estimate of the time the service would take. It was ready in 30 minutes less than expected and I was given a report on the condition of my car as well as the service performed.

Jerry

5 de ago. de 2015

I had the best experience buying my new truck here at Principle Toyota! I have purchased more than 8 new vehicles over the past 30 years and this was the best. Sales Associate Steve Ethridge was as nice, honest and professional as any sales associate I've ever met. I also worked with the Sales Manager, Chris Thompson, Finance Director, Aaron Brock and they were just as great. They took me to the service department where I met Seth Green who will be servicing my truck. They all left nothing out. I highly recommend anyone wanting a new or used vehicle to shop here! I must say that I came to Principle Toyota because I had a very bad experience with another Memphis area Toyota dealer who wanted to sell me what they wanted me to buy, and not what I wanted to buy. Coming to Principle was literally the difference from night to day. I will buy here again and recommend anyone else to do the same.

ORION1974

5 de ago. de 2015

Lisa Li rocks. No one works harder or keeps you more informed as to what is happening with the vehicle. She needs a raise immediately.

Melaniegarrett

4 de ago. de 2015

My experience with Principle Toyota was great! My sales associate made the experience unforgettable. He was on top of everything. He made sure all of my questions and concerns were taken care of.

MEMOBOE

4 de ago. de 2015

I have been patronizing this dealership for over 35 years and have had not reason to complain. Because of where I live I have to wait on the vehicle to be serviced. They have accomplished the work in a comfortable time span and kept me informed about the progress being made. The service writers are unfailingly courteous. Never had a bad experience..

RUTHIE_BRADLEY

4 de ago. de 2015

David Sees has always treated us like we really matter and that the maintenance of our car is of satisfaction to us. He's the reason why we always come back to Principle Toyota. He's an awesome person.

CARLYTHMPSN

4 de ago. de 2015

First of all would like to recognize my sales associate Paris Johnson! If it had not been for him I would not have come in to look and buy my 2013 Nissan Sentra. He has to be the best car salesmen I have ever used. He was persistent but not worrisome at all. I had been looking for awhile, because my car had been totaled, and he was able to get me in the right car in my price range. Also, I would like to say the General Sales Manager, Jeff Larson was able to get me an amazing finance rate and I really felt like I could trust him. He was honest with me from the get go! Also, a shout out to Richard Hadley the finance manager! Thank you for being so nice and sending us on our way!!! You all have been so great and I hope we can do business with you in the future! Carly D. Thompson

ROSSCOLLINSJR

4 de ago. de 2015

Service was courteous and efficient. Greg was attentive to the job and let me know ASAP when it was completed. Facility is clean and comfortable. I would not go anywhere else with my Toyotas.

Sarah

3 de ago. de 2015

I recently purchased my first used car from Principle Toyota. From the GM, Todd, to the our salesperson to the finance team...everyone worked with us to ensure we got what best fit our needs. We will definitely be back when we're ready for another car.

N_PURRY

3 de ago. de 2015

Had a 10,000 mile service. It was done very fast. I was in and out in about an hour. I will tell everyone about the great service.

SUPERWOMANLILBIT

3 de ago. de 2015

They informed me of the work to be performed and what needed to be done in the near future. The time that I predicted that the work would be done was accurate.

S_ABRAMOWITZ

3 de ago. de 2015

The person I spoke to was very helpful when I called to schedule my visit. I dropped my car off the night before service and Seth Green was very helpful and friendly. My car was ready early the following morning. I bought my car from Principle (Performance) Toyota and have had all my service done there. I recommend it to anyone.

redohara1973

3 de ago. de 2015

Seth Green was my maintenance guy and he did a really good job of checking me in and out in a timely manner. I would recommend him and Toyota to anybody

JACKIETROTTER

3 de ago. de 2015

The best part of my visit was having an appointment. Shelton was extremely helpful and went above and beyond to make sure I was taken care of in a timely and professional manner.

PAULAMUELLER569

1 de ago. de 2015

I was recently at Principle for routine care. But also had a problem with a piece on the side of the seat that was broken. This was the 2nd time this happened and the first time I went to a dealership much closer to my home. I figured warranty work could be done anywhere. Right? Well the service advisor took one look at the problem and informed me that it was not covered because it was caused by a "force of nature". I asked what, wind, rain, lighting? What force of nature was he referring to? Is there a load limit on the seat, should they have asked how much I weighted before selling me the car? I have had 3 other Toyotas and never had any problems with them. I actually weigh a few pounds less now than with the other cars. Naturally I was not looking forward to getting this fixed again. Was not sure if I was going to be refused because of the ole force of nature thing. The dealership close to my home that fixed it let me know that even if under warranty they would not fix again. When I arrived at Principle(which is where I purchased the car) I told Mr. Green what needed to be done. He looked at the part, checked my mileage and said "no problem, we may not have this part in stock but will order for you and call you when it arrives". It was wonderful. We did talk a little about adjusting my seat a little differently. He told me how long it would take to do the other work on the car and it was ready when he said it would be. Again wonderful experience.

KFARESE

1 de ago. de 2015

I had a nail in my tire. The service representative was courteous and efficient. He explained the situation and had my car fixed quickly. I would definitely recommend them.

MomOf3

1 de ago. de 2015

With a great selection of new and used cars and an amazing staff I couldn't ask for a better experience when looking for a vehicle!!We have had many cars over the years from Acuras (disappointing) to Mercedes Benz (Expensive Maintence) and I am so happy to be a pet of the Toyota family now (they even have free Maintence)!!Thank you all so much you have earned a customer for life...

Dwtoyota

31 de jul. de 2015

The service staff was friendly and responsive. They did not wash the car which I get at MB, BMW and Chevrolet when I get service. I felt like the price of various service/parts was high.

GEEGEE67

30 de jul. de 2015

My experience was great my service rep was great. My service request was completed in a timely manner. I was given an update of future services needed alone with projected price which made it easier for me to plan for the repairs.

burrus05

30 de jul. de 2015

The staff was courteous, thorough, attentive and overall very professional. We waited for our vehicle in a clean, comfortable, spacious room with ample seating for everyone. There were beverages available to us. The wait time was minor. We considered our visit a very pleasant one indeed. Thank you.

JGAJ007

30 de jul. de 2015

Principle Toyota has both courteous and professional service staff. They perform all of my required maintenance and warranty work on 2013 Avalon. Car was ready, as promised, and they are great people to do business with!

danmem09

30 de jul. de 2015

The dealership has always been good and moving right up to ''GREAT''....we have bought two cars from them and will buy the third when the time come's.......

jsimmo14

30 de jul. de 2015

It was efficient very timely and it was very comfortable sitting in the waiting room. I will recommend this service center to family and friends.

sotelojuan

29 de jul. de 2015

Great service, the personal as always great and Cortesy from all people, I truly recommend principle Toyota .Excellent team that make you feel like you are home.

LYBANON

29 de jul. de 2015

Work performed satisfactorily for two recalls. Parts need to be ordered for a third, though the person who scheduled my appointment checked first to ensure the necessary parts were in stock.

Sunny0727

29 de jul. de 2015

It was my second time buying a new Camry from this dealer. Jimmy Rooker and Trace McGonagill are Very patient, friendly and care for their customers. I got a very reasonable price and excellent service. I will definitely go back again.

mcentire60

29 de jul. de 2015

My service on Tuesday July 28 was fine however there was one little problem related to my last service on my 30000 mile checkup( my present odometer is 35000 miles). Bob Frederick called me and said my battery terminals were corroded and needed cleaning. I told him I was billed for this service on my 30000 mile checkup and they should not be corroded. He check and verified I was correct and he had them cleaned. The primary reason I had gone in was for the recall on my vehicle and if I had gone longer I wouldn't have realized I was charged for a service that had not been performed. This is no reflection on Bob Frederick and the mechanic who serviced my vehicle this time.

rhett.douglas28

29 de jul. de 2015

Everytime I come here, everyone is very helpful and friendly. The salesman that sold me my vehicle greets me by name if he sees me, Lisa in service is always happy to assist me, and the service folks always explain plainly how my car is doing. They are apologetic if there is a rush, but always get the car done before I expect.

MARCIESTEWART53

29 de jul. de 2015

A great experience and very knowledgeable about the vehicle. Came in the wait time was not long.we were given good information about what is going on with the vehicle.

BPALLER1

29 de jul. de 2015

Everyone was very nice and helpful!!! Car did not hesitate when going for a test drive with technician so still has some hesitation when accelerating at low speeds.

jjustis2

29 de jul. de 2015

Had 15,000 mile service performed. Was in and out in 45 minutes Very easy to schedule. I would highly recommend the service department at Performance Toyota.

GARY.DARNELL

29 de jul. de 2015

I will continue to have all my repairs and service work done at you dealership.Always fast and friendly. I was advised it would be and hour and half but the work was completed in about 1 hour

TONYPOWERS

29 de jul. de 2015

I have a fleet of Toyota's. Principle Toyota is key to my business and keeping my vehicles in top condition aned managing my budget. David Sees' knowledge is unmatched in the industry.

JPMESSER9

29 de jul. de 2015

My two vehicles have both been serviced at Principle over the past month. Shay Montgomery is the reason I brought my second vehicle in for service after she dealt with a difficult situation with my four runner a few weeks ago. Unfortunately, I took my four runner to another mechanic shop to try and save money, only to discover they did not do the repair and made my car a lot worse. Shay dealt with the problem in a kind and professional way by calling the mechanic shop and confronting them about the problem. Because of her call, she was able to get the $3,000 I spent at the other shop reimbursed and Mario, your mechanic, fixed the problem with my car. Shay, Mario and many other employees in your service department were all so kind and my husband and I will only bring our vehicles to Principle Toyota in the future. A huge thanks and appreciation to Shay and Mario!!!! Sincerely, Jan Messer

PERFORMANCETOYOTA

28 de jul. de 2015

David as he always does takes care of me withou issues. Kewi recommend to anyone interested always helpful and knowledgeable about vehicles thanks gin for service

GMARTIN0

28 de jul. de 2015

The crew is always willing to help and always welcome you with a smile David sees is the best go above and beyond to explain , all work that is been done on vehicle .

HAPPYLADYGP

28 de jul. de 2015

My expectations for great service was met.Lisa Li was friendly and got the job done right. I liked the waiting area and the warm atmosphere offered by Toyota.

E.Wieland

27 de jul. de 2015

My wife and I purchased 2 new vehicles from Principle Toyota-Scion over the last 3 years. Both shopping events can be described as pleasant experiences. Most recently, the sales person was Jimmy Rooker. Jimmy makes shopping for a car fun, and I like his sense of humor. The entire team was professional, friendly and courteous. A special thank you to Harvey Rosen as well. I will certainly give Principle Toyota the opportunity to win my business again in the future. Keep up the good work!

JG456NOW

27 de jul. de 2015

Lisa Li was my service advisor and she made my experience a pleasant and easy visit. Thank you Lisa. I will definitely return to this dealership.

JEN9284

27 de jul. de 2015

I had a 1:30 p.m appointment for an oil change and was out of there by 2:15. David was a great service guy!

KuianaFuqua

27 de jul. de 2015

Great deals, along with great staff and courtesy. I purchased a 2012 Ford Fiesta and I love it. Thanks to my salesman Garwyne Jones and the finalizing finance manager. They made sure everything was accurate and I was comfortable with my options..Great place to go if looking for a new or used vehicle!!

toyotalove

24 de jul. de 2015

I purchased my new 2015 toyota tacoma on June 8, 2015. The dealership is in agreat location. I love my truck !!!I have told others about my experience in purchasing my toyota.Ruth Jones

Pooja Kodavoor

23 de jul. de 2015

I got my first car from principle Toyota last week. I visited once earlier and went back unhappy. But thanks to Jimmy who held on to me and invited me again and made sure that i get the best deal. Thank You Jimmy. I would definitely recommend my friends to give a visit to principle Toyota. Having said that i am facing an issue with my 1 year road assistance. I was told that i have one year road assistance on this car but when I login to to Toyota website and enter the VIN number it says my road assistance expired in March. Please assist.

pooja,kodavoor

23 de jul. de 2015

Bought my first car last week from principle Toyota. Very excited! Thanks Jimmy for the wonderful deal. Would definitely recommend my friends to Principle Toyota and to Jimmy Rooker.Happy!Happy!I have this confusion with the 1 year roadside assistance though. When I login to Toyota website and enter the VIN it says, my car road side assistance is expired. Hoping Jimmy will help me with that.

new carbuyer

22 de jul. de 2015

The staff at Principle Toyota all were professional and gave great customer service. There was no pressure to buy, they were very detailed, answered my questions assisted with the programming of the apps, explained the warranties, and the best times to bring my new car in for service.. They were able to get me a lower rate (2.6%) than I the rate I had arranged with my bank.

emartin

16 de jul. de 2015

I dealt with Rick In. Mr. In went out of his way to ensure that all my needs were met. He drives a hard bargain but made me feel like I was getting the best deal for my trade-in. Principle definitely has my business as long as he is working there. The dealership is nice and the open-air feel is a good atmosphere. Also, Peter Butler in financing did a great job making the loan process quick and easy.

NeverAgain

14 de jul. de 2015

**Update: After posting my review, I received a call from Principle's general manager. While he was aware of our situation, apparently he was unaware of how displeased we were. He personally drove our Prius to the outside tint shop and paid for our windows to be retinted, reimbursed us for the all weather floor mats, and issued us a voucher for future maintenance needs after our warranty expires. I appreciate him finally "making it right" - I just wish that it hadn't taken a negative review to motivate adequate customer service. I'm not sure I could ever recommend this dealership but I am glad our situation finally got resolved. **Horrible car buying experience. We will never purchase from this dealership again. Purchased a new prius that already had the windows tinted by a contract tinter the dealership hired. We noticed that the tinting had bubbled in several places and were told it would be re-tinted as part of our purchase agreement. The dealership sent a tint guy to our house to do the re-tinting. He was late and the tinting job was worse that than it was before he came. There were chunks of debris in between the tint and the window. We then took the car back to Principle (with my 3 month old in tow) to have it tinted yet again. They put us in a rental car that clearly had not been cleaned and even had a bag of trash in the floor board. Before we picked up our car, two different sales people supposedly looked it over and said it looked good. When we showed up (again, with our 3 month old), the tint still had bubbles. We then requested that the dealership pay for us to take it to an outside company to have the tint removed and re-tinted yet again. After dropping the car off at the outside tint shop, we received a call notifying us that a defog line in back window had been cut by the dealership tinter and that the small window in the back that has the radio antenna built into it had also been scraped to bits by the dealership tinter - which explained why some of the radio stations wouldn't pick up in the car. We were then told that we needed to bring the car back to Principle to have the windows inspected. They agreed to give us a rental car while the windows were being replaced and the sales manager (Peter) said they would have everything ready for us when we got there. So I arrived (again with my 3 month old) and NO ONE had been informed that I was coming. The service manager who was supposed to inspect the car had no idea I was coming and the rental car was not ready. The first rental car they brought around was dirty once again and they had to get another car and clean it while I waited there with my baby. I was there for over an hour. I met with another sales manager (Jeff) who was just as slimy as the first sales manager (Peter) and said things like "well at least we are giving you a rental - most dealerships wouldn't do that" and "good thing this didn't happen in the winter." He obvious did not genuinely care about our inconvenience or how challenging this was to be coming back and forth to the dealership and window tint shop with an infant. I requested that the dealership also reimburse us for some all-weather mats we purchased for the car ($100 value) for our inconvenience and was told that they would check and see what they could do. I also was told that, when the windows were replaced, that that the dealership would then bring the car the outside tint shop so we did not have make another trip to the dealership. Two different managers were present when this was offered. When I was notified that the windows had been replaced and the car was ready, I asked about taking the car to the outside tint shop, as they had offered. I was then told that they could not do that for liability reasons - even though they were the ones who initially offered to this in the first place. I also was told that the general manager would not reimburse us for the floor mats. I was made aware that Principle intended to bill the contract tinter who messed up the tint the first three times for the replacement windows and our re-tinting. So, no money would be lost by the dealership. But apparently asking for the floor mats was too much. Horrible, horrible, customer service. Never have I felt so disrespected and like my time did not matter. Cannot stress enough - do not buy from this dealership. They are dishonest and do not truly care about their customers.

Sharp17

5 de jul. de 2015

Was a GOOD experience purchasing a new Camry. Finance Rep explained paperwork thoroughly. and answered ALL my questions. The Principle Toyota team work together for the customer.

aliou.kellydiallo4

3 de jul. de 2015

Sandeep was very professional and treated us with great customer service. He connected with us on a personal level and took into consideration of our needs and what we wanted. He went the extra mile to even research for us of how we could ship our car to our new destination. We did not feel rushed or pressured and he made sure that we were okay with everything before securing the deal. Even though we are relocating, we found it best to come back to Principle Toyota before going anywhere else. They have earned our trust. Sandeep is more than a sales representative; he is like family! Thank you for everything!

Mjenkins38115

2 de jul. de 2015

this is the second vehicle that I've purchased from Denise Taylor. I highly recommend her for her professionalism and making the overall car buying experience a pleasure. I would also say they have one of the best finance departments in the industry.

rumaiz

25 de jun. de 2015

Great customer service and hazzle free dealership. Bought RAV4 last monday. They showed real concern in my case and understood my requirement and were ready to help. Also didnt take really long to complete the paperwork. Delivered what they promised. The salesperson named Denise Taylor, David Handley and Sandeep were really great. Walked into the showroom for the first time last weekend and bought the car the following monday. Will definitely recommend and go there for my next purchase in the future.

Jamieelynn

24 de jun. de 2015

They are a great company. Very attentive to the customer and wants to make sure they get what they like! They did all they could to help me!

BrianJ

21 de jun. de 2015

Would recommend principle Toyota to everyone. The sales staff (Jimmy Rooker) was very knowledgable of the vehicles and very patient with my daughter picking out a car. The finance staff was also great! Will definitely be buying another vehicle from here in the future!

groovetrain31

16 de jun. de 2015

I had another good experience with the purchase of my 2015 Toyota Camry. Great energy going on with the sales staff and management. My sales guy, Garwyn was super nice and wasn't pushy but positive and that makes a huge difference to me. Looking to keep this car for the long haul so I am glad that it has the options that I wanted and needed. Great experience.

KellyDJulian

11 de jun. de 2015

Just traded in my Venza for a Certified pre-owned Sienna due to a growing family! Wonderful experience yet again with Principal Toyota and Jimmy Rooker! This was the 4th car we have bought from Jimmy and we love dealing with him. Honest, forthcoming, and works quickly each time to ensure our satisfaction. We will be lifetime customers thanks to Jimmy!

DevonWade94

5 de jun. de 2015

I just purchased a 2015 Toyota Corolla Le Plus. My dealer, Chad McNair, worked very hard and quickly on my deal. This is my very first car and he made my experience perfect! Thanks so much for all of your help!

Ro0821

2 de jun. de 2015

I recently was on the market for a new vehicle for my Wife. Searching online I ran into a lot of dealership who proclaimed to have great prices. After several price changes on many of them, I came across Principle Toyota and submitted a vehicle of interest. The next morning I get a email asking if I needed anything and if I had any question give them a call. This email was from Mary McDaniel. She was very honest and upfront on everything, and went out of her way to find out information that wasn't even requested just to save me a few dollars here and there. 3 days later, I drove from Pensacola Fl, to Memphis Tn to purchase my now vehicle. This was such a smooth transaction and not to mention I save $4K here than the dealership in my area. I really appreciated this whole experience, and don't think it could've been smoother if I hadn't had Mary McDaniel as my salesperson. If you decide to drop into this dealership, ask for Mary. She's the most honest and caring Salesperson I have ever met. Thank you Mary and Principle Toyota!

taphilley

2 de jun. de 2015

My husband was online looking at your new and used vehicles. We went out on Friday evening and looked at the Avalon that he had been looking at online. We were very impressed with Mary taking all the time that she did showing us the vehicle and such a friendly warm comfortable welcome she gave us the whole time we were there, we went through from trading to buying the new Avalon. We were there until 10:30 that night. We were pleased with all that helped in making it all come together including our Finance Manager Richard Hadley. We are satisfied and so happy with our first Toyota purchase. Thanks again to everyone at Principle Toyota,.

melnea626

1 de jun. de 2015

I had a wonderful and Stress Free experience! Everyone involved in the process for me treated me with Respect and Professionalism and I would recommend them to anyone! Thank you for a wonderful experience!

Irene Cutshall

30 de may. de 2015

We were treated with professionalism and politeness. Our sales rep was very cooperative and treated us as if we were family. We have never been treated so well when trading cars.

y_hamlin

29 de may. de 2015

I recently bought a 2014 Camry from Principle Toyota, and I was extremely impressed with the entire process. The setting in Principle Toyota is amazing. They all carry professional demeanors and welcome you with open arms. Mary McDaniel was my sales associate, and she was nothing short of excellent. If you are looking for a vehicle, she is the one to see at Principle Toyota. The car buying process was fairly fast compared to previous experiences. Every single individual that I interacted with at Principle Toyota was exceptional. If you are looking for a vehicle in the Mid-South, you would be doing yourself a huge favor by visiting Mary McDaniel at Principle Toyota. I guarantee you will not regret it!

DonSue

28 de may. de 2015

This was our 4th new Toyota purchase and our 2nd purchase from Principle Toyota on May 22. Sales Associate Garwyne Jones made the purchase a pleasant and efficient experience. After greeting us and hearing our purpose, he toured the possible vehicle selections with us and arranged for a test drive of the RAV4 that we ultimately purchased. The test drive and examination of the car were fruitful and upon returning to the dealer showroom, he arranged for an appraisal of our trade-in, and after an offer and some further exchange of offers we arrived at a satisfactory and comfortable trade price.We were impressed with the vehicle and after wading through the necessary papers, we left the dealership with our new car and headed for Jackson, TN via the I-385 bypass around Memphis to I-40. The by-pass was finished at the last month of 2013, and our 2013 vehicle we traded had the 385 by-pass as far as Macon Road in the GPS system. I sensed something wrong when our new RAV4 only showed the map as far as Hwy. 57 on east edge of Collierville. When we arrived home in Jackson, I checked version of our GPS and found that it was released in March of 2014. Further research on the Internet revealed that the latest version available is November 2014. We have a new car with obsolete map data on the GPS. When I returned on Monday to finish the purchase, I asked if they could update it and was told that we would have to wait for Toyota to process our purchase and an update would be sent to us on a thumb drive. There was no promise of a date when this procedure could be completed.We are happy with our car, but I really believe Toyota should be responsible for a current version of the GPS in a new vehicle promptly, so that my summer vacations will have the latest information that I purchased. Why can't this be available to the service dept. when the car is sold?Happy but disappointed.Don and Sue Bryant

wldalton

28 de may. de 2015

This is the 3rd vehicle I've purchased from this dealership and I'm sure I'll be back at some point for a 4th. As always Principal Toyota exceeds expectations and really works with you to make sure your satisfied as a customer.

TBalducci

27 de may. de 2015

Sandeep Soni made our car buying experience very pleasant. He was extremely courteous, professional and honest. He was straight-forward and did not waste our time. I HIGHLY recommend that anyone who goes to the dealership ask personally for him as their salesman.The finance staff was equally courteous and professional. I told them what financing terms I had secured from an outside lender already and they were able to match the deal without any haggling or questions. Overall it was a great car buying experience and very different from other local dealerships that I have dealt with recently.

Jim Creecy

26 de may. de 2015

Thank you Jimmy Rooker for the most pleasant car buying experience. You are truly a professional..The staff at Principle Toyota as well conducted themselves`in a highly professional manner with strictattention to details. This has been the best car buying experience I have ever had.Thanks again Jimmy.

Raydar

26 de may. de 2015

Excellent service with special thanks to Stacy Kilgore, Lamont and Aaron! Wasn't happy with the first choice of RAV, so returned it for a Limited. No Problem!

Gloria53

19 de may. de 2015

I had the best experience ever while purchasing my new car. The person I worked with was amazing!!!! Thanks Stacy Kilgore for a job well done!!

Dandy Don

19 de may. de 2015

A big thanks to salesman Jimmy Rooker for making the purchase of ourToyota Tacoma a great experience. I appreciate Jimmy for taking the initiative to contact me about the Tacoma. We might have missed this opportunity had he not thought about us. Thanks to everyone involved at the dealership in making this a great experience. Don Stewart, State Farm Agent

Maggie

6 de may. de 2015

Just purchased my fourth Toyota. The whole experience was excellent. Extremely friendly and knowledgeable. No pressure and they took their time in showing us everything we wanted to look at.

highlander2015

27 de abr. de 2015

We have just recently purchased our second toyota from this dealership and both buying experiences have been great, so far. The sales reps. that we dealt with during both purchases were very professional and we felt were honest and up front with us. The last purchase we made was a late Friday evening just before close, dark and raining, but the conditions did not taint the way we were treated from beginning to end. These guys hung in there with us even after most of the dealership lights were off!

john

19 de abr. de 2015

This was the best experience I have ever had at a dealership. Mary McDaniel, sales person, was respectful and efficient. The sales manager never intervened during the negotiations but let Mary do all the talking.

HarryP

14 de abr. de 2015

Our sales rep, Steven Ethridge, was extremely friendly, knowledgeable and did not put any pressure on us to buy. I'm sure they made money on the car, but I feel like we received a tremendous deal. The whole looking and buying experience at the dealership was perfect. Tremendous professionalism and genuine people. We will definitely shop here again when the time comes.

holly27

11 de abr. de 2015

My sales woman Mary McDaniel was great. She was very attentive and listened to everything I wanted in a vehicle. She did not try to pressure me into buying something that I didn't want. She was very sweet to my child. It was one of the best car buying experience I ever had. I love my Rav4.

jbeisler

10 de abr. de 2015

Poh was wonderful. The staff was so friendly and it really made buying a car a great experience. Aaron in financing was awesome as well. I will buy my next vehicle from Poh.

dgarrett75

7 de abr. de 2015

I had the best experience ever while purchasing my new car. The person I worked with was amazing!!!! Thanks Denise Taylor for job well done!!

sdhuggins

6 de abr. de 2015

Purchased a vehicle under the impression that it would be detailed, tires aligned, and all parts would be included. I live two hours away so when I picked the car up, I was disappointed to see stains on the ceiling. My trip home in my new car, I realized the tires had not been aligned. Centercaps for my wheels were supposed to be overnighted and it took nearly a month. When they arrived they were the wrong color and getting in contact with the dealer was darn near I possible. When I finally did receive a call back, I found out these were the only centercaps available. Had I known this, I would have reconsidered purchasing this car. If I didnt love the idea of my car so much, I'd probably be a little more angry than I am.

Tina Golden

1 de abr. de 2015

All of the staff went out of their way to work with me patiently. I did my research online beforehand, so I knew what neighboring dealers were asking for the same car I purchased. I got a great deal on my car, very fair value on my trade, added the extra warranties and maintenance packages and still stayed within the bottom line AND payment range that I requested. 2 days after my purchase when I realized I had left items in my traded vehicle, Poh retrieved the items and delivered them to a relative for me.... Still striving to keep me happy after the deal was done. I really appreciate how comfortable they made the purchasing process. Tina Golden 2015 Toyota Camry Hybrid

Candice

31 de mar. de 2015

Our salesmen was wonderful! The waiting area was very pleasing as well! The finance guy we signed our papers with was an absolute obnoxious unfriendly jerk! At one point he was so rude we almost walked away from the entire deal.

Jeri

26 de mar. de 2015

I worked with Mr. Willie and Mr. Jimmy in my purchase of a used vehicle. They could not have been nicer. They worked with me in every way to make a deal that both of us could live with. They were helpful in every way in determining the best option in making the purchase, and I know that the deal they made with me on this purchase was probably more than fair. I appreciate them, and I will be a loyal customer. This is a dealership that I will be happy to tell my friends about and will encourage them to go to Principle Toyoto on Winchester, Memphis, TN when in search for a quality vehicle at a good price. I will mention that as I left the dealership today, driving my '08 Honda Odyssey which I had just purchased, after entering the interstate I heard a loud roaring noise in the front left wheel. I sounds to me as though it might be a bad wheel bearing. I called Mr. Willie and noted the problem, he was very nice, and asked that I return the vehicle tomorrow and they will determine the problem. He indicated that he might have to retrieve the van because he had given me a good deal. I asked that if they find this to be the problem, would they consider repairing it at a cost to me for parts only. I feel certain that when I return to the dealership tomorrow, they will do everything they can to correct this problem.

Lindsey

14 de mar. de 2015

James Rooker and Aaron Brock were excellent. This is my 3rd purchase with this dealership. The service, buying, and trading with this company has been an excellent experience. I would recommend this dealership to anyone in the market for a vehicle.

Lea

3 de mar. de 2015

Rick In is the most thorough sales person ever! The buying process was so easy. He called us daily to update us on the status of our delivery. He spent all the time I needed going over the many features of our new Highlander. Couldn't have asked for a better person to work with!

Sri Kumar Jami

22 de feb. de 2015

Had a wonderful experience with Principle Toyota buying a Car. The sales force is aggressive, left me mute with undeniable offers. Mary McDaniel was swift in understanding my needs and demands within minutes of our interaction, she toured me through the process like a piece of cake. Peter Butler aggressively made me his first and last offer in the deal, I had no second thought other than accepting it. I am happy with the vehicle, happier with the price and happiest with Principle Toyota. I recommend you to see this dealer if you are looking for a better service along with a better vehicle.

Ralph

1 de feb. de 2015

My recent trip to Principle Toyota's internet service, and subsequent purchase of a 2015 Toyota Tacoma, was one of the best experiences I've had purchasing a new vehicle. My sales agent Mary McDaniel was very straight forward, and her vehicle knowledge and walk through the buying experience was outstanding. I'd definitely do business again with this dealership and sales agent.

Shawn

28 de ene. de 2015

I have worked in the car business before and I can truly say that buying my used car at Performance was a overall great experience. Everyone worked hard to make sure that I got the price I wanted for the car and the financing department did a great job to ensure the interest rate and payments were acceptable. Kudos to Mary McDaniel in sales and Buddy Carnett in finance for working with me. They all listened to me and went out of their way to help me. Thanks again.

Rick & Donna J.

10 de ene. de 2015

We purchased a used vehicle from Performance Toyota and found the experience to be positive and stress free. Mary McDaniel worked with us. She was kind and professional and never pushy only honest and helpful all the way. Also, as a bonus we found the waiting area to be very comfortable with "help yourself" refreshments. We would purchase from Performance Toyota again in the future and would request to work with Mary again. Rick & Donna

motherof02

2 de ene. de 2015

I am in the early stages of looking for a car. The people I worked with were not pushy & found the balance of just the right amount of contact and follow-up. I definitely look at the cars this dealership has for sale because, if they have the right car, this is where I want to buy it.

Tommy and Linda George

31 de dic. de 2014

I received an excellent service from Mr. Jimmy Rooker who was my sales associate. He is very awesome. Overall I think Mr Jimmy Rooker really cares about his customers as he made me and my wife comfortable at the office. Thank You Tommy and Linda George.

artdesignandphoto

25 de dic. de 2014

I bought a Certified 2013 Toyota Avalon December 2014. I had to buy a vehicle that night and the sales person took advantage of the situation. I was hoping I was dealing with a upscale dealership. In fact, once I signed the contract it seems they could have not gotten rid of me any faster. The next morning I notice a few things missing. Floormats. I was told that floormats did not come with the car. No big deal, I can buy better mats then what they would have given me.Then I notice I had condensation inside my headlights when it rained. The service department didn't even bother to check them. They just stood there and looked at front of the car. They told me it was normal. I was told by another dealership it was not and it was signs that the seal maybe worn.Also, the car was dirty. Looks like they even bother to clean the car when they got it. According to a call I received from Toyota corporate, they were suppose to delivered the car washed and detailed.So as I was cleaning the car I notice I was missing fastening clips from trim. As well I found the trim that goes over the chair rail in the bottom ripped off and place under the seat. When I sawed this and made them aware of it. I was told they can take care of it. Now they act like I never ever stepped into their service department. This is a bad sign. This dealership does not stand by their cars or their certified promise.This is a bad dealership. Beware, do not do business with them. You will regret it. I do.

Parents of boys

6 de dic. de 2014

Our service representative, Mary, was extremely friendly and informative. The entire process was smooth and quick. Thank you.

George Mawuli

27 de nov. de 2014

I received an excellent service from Mr. Jimmy Rooker who was my sales associate. He is very awesome. Overall I think Mr Jimmy Rooker really cares about his customers as he made me comfortable at the office. He even gave me his charger to charge my phone when the battery of my phone was about to die. I will always refer my friends to Performance Toyota because the great and excellence service Mr Jimmy Rooker provided to me.

Jay Thornton

25 de nov. de 2014

This is my second vehicle I bought from this dealership and the costumer service was great as expected. Denise Taylor was awesome! She made sure I had everything I needed and that I got a car that fit my needs and was nice looking as well. I this is the best dealership in Memphis hands down!

Irene S

18 de nov. de 2014

I received excellent customer service from the time I walked in the door until I left. Everyone checked to make sure I was comfortable as I waited on my paperwork. My sales associate Mary McDaniel was awesome. She was patient & allowed me to search for the best vechile for my family and within my budget. She answered my questions & after my purchase she sent me a thank you card . She called to see how I was enjoying my car & even asked about my kids. These things really won me over to Toyota for a Lifetime. I have referred my friends & some of my co-workers to this dealership because of the EXCELLENT CUSTOMER SERVICE. I want to thank the Awesome Management Team, Mr. Willie Wooden Used Car Manager & Mr. Peter the Finance Manager. They were very friendly & professional. Mr. Woodson kept me smiling by checking on me & offering me buttery popcorn or something to drink while my paperwork was being prepared. Mr. Peter was very informative & made sure I understood my paperwork. After everything was signed we discussed some of Memphis' famous attractions. I really felt that this team really care about their customers & want to make long lasting relationships with them as well. This is an excellent team & I'm so glad I chose Performance Toyota to make my purchase. I LOVE MY TOYOTA!!!!!!!

Marti.O.

14 de nov. de 2014

This was only my second time buying a car but I truly had a wonderful experience at Performance Toyota. I was treated with such great customer service and attention to what it was that I needed. I was able to call and give a description of the type of vehicle that I was looking for within a certain price range and Jimmy Rooker called me back the same day with some car choices that fit my needs. You definitely don't have to worry about being treated as just another sale here because I feel that the employees at Performance Toyota really do care about their customers.

TN traveler

27 de oct. de 2014

The overall experience was great until the end when I found out things that were wrong with the used vehicle after the fact at the dealership and again once I was home. Note to self always have the dealership wash and detail vehicle all problems are then more visible.To me it is a lie if you know about something and do not disclose it. Such a shame because I was happy with most everything else. I would shop here again only with a auto professional by my side.

Lisa&Bill T

22 de oct. de 2014

We are from southwest Mississippi...we had searched Baton Rouge, New Orleans and surrounding areas for a certified pre-owned vehicle for my son, with no luck...either too many miles or the price was unbelievable ...Thank goodness a friend suggested that we go online with Performance Toyota of Memphis...and we found just the vehicle, 2013 Toyota Corolla with very low mileage and a price that was thousands less than what we had seen elsewhere...we were pre approved and a sales rep phoned us to set up everything...This had to be the absolute best car buying experience that I ever had...Everyone at Performance made you feel like family...I can not express how wonderful and easy everything was...

Bo Taramina

18 de oct. de 2014

They tried to tell me my water pump needed to be changed for my 2007 Camry (not bought from them, thank god)... a year later, and still no problems. It would have cost me $1000+ for something that isn't wrong. Fortunately I am not a naive idiot.Bought 4 new Michelin tires from them... one had a slow leak from the day I bought them... so I paid them to fix it... Because they would not honor the guarantee I had to pay... So after I paid, and they claimed to fix the leak... it still leaks... I knew I would pay more for going to a dealer, so I could be assured that at least I had quality service... nope... scam artists trying to squeeze out every penny they can! I'm ready to buy a new car... IT WILL NOT BE FROM performance toyota.Although out of the way, I will go to Wolfchase Toyota from now on!

kaitlin.j.wilkinson

9 de oct. de 2014

David Handley was the rudest sales person I have ever dealt with. So arrogant and acted like he was doing us a favor by even breathing. First I told him 3 days prior to us coming to Performance Toyota that we would have some negative equity trading in my 4 Runner, he said it would not be a problem and could make it work. Second I let him know that I had a small dent/scratch on the left fender that I was told equaled to about $1000. David then told me (in writing) that his dealership could fix it for way cheaper than I could and that $1000 would in no way effect the trade-in value. 3rd we start driving the almost 2 hours it takes to get to Memphis from my house and as we were pulling on to Winchester (I had told him what time we were going to be there) he calls and says they had sold the car I was coming to buy. So we get there and we test drive another 2013 Camry that was on sale like the one we had originally wanted. We liked it and decided to get some numbers. He then raised the price of the vehicle, and gave us about 4K less than was originally talked about for my 4 runner. He then started telling us well it is damaged and you should have known we couldn't give you full trade in. I HAD TOLD HIM 3 DAYS PRIOR THAT MY CAR WAS DAMAGED AND THE AMOUNT WHICH HE TOLD ME WOULD HAVE NO EFFECT ON THE VALUE. It may just me being naive and wanting to get something with better gas mileage however I felt lied to just so we would come to his place of business. I will say it again worst customer service I have ever had and a completely waste of time. NEVER buy from this dealership!

csharpe731

2 de sep. de 2014

We had to buy a minivan because we are expecting our third child and have to have more space to accommodate all our kids! I was stressed about what to buy and how much we'd have to spend. Performance Toyota was our first stop (since we were also going to be trading in my old Toyota Camry), and I am so thankful we started there. Laura Gibson put a lot of work into finding the best van for us, and I think we got a great deal. First of all, it is hard to top the Sienna for ease, comfort, and roominess. But also, we looked at a few older models from a used car dealer, and the price difference between their vans and a new one from Performance was negligible. We are really happy with our Sienna. Thank you, Laura!

lillianrenee17

7 de may. de 2014

I had a wonderful experience at this dealership. I've dealt with many and know the difference between an exceptional one and a bad one. Toyota Performance is hands down, the best car-buying experience I've ever had! I will definitely be back. I'd recommend it to all of my family and friends.

jasonwert

12 de abr. de 2014

Being honest, I don't trust car dealers. I've worked in broadcasting for a number of years and met more than my fair share of less than reputable people in the car sales industry. So the fact I'm writing a review praising a car dealership so highly even surprises me.I went to the dealership because I had found a used car online that I wanted to purchase. When I arrived, the person I had dealt with online told me they had sold the Prius the night prior but their online records hadn't been updated. She apologized profusely and then when I was preparing to leave told me that I needed to see something before I left.They had just lowered prices on a NEW 2013 Prius to the point it was actually less than the used car I had planned to purchase. I have bad credit from a previous incident in my life and yet they were able to find me an incredible interest rate for a loan to get the car. I never believed I would have a new car. I never believed I could afford one. I also never believed I'd meet a car salesperson like Shandra who went above and beyond to help me out. I would recommend them to anyone.

xxxx1234

2 de abr. de 2014

I would have given all Greats/5s, because working with Jerry Melton the sales person was awesome. But the finance guy was a total jerk, not friendly at all, not at all willing to answer the one question I had. It will be difficult for me to recommend Performance Toyota because I know everyone has to go through the finance department, even if you don't finance and I would not wish that on anyone!

ftcreative

24 de mar. de 2014

Sam made my car buying experience absolutely easy. I found him to be trustworthy and friendly. He did not push me to buy a car that I didn't want and I felt like he understood my needs and budget. I would definitely recommend Sam to friends and family or would buy another car from him in the future.I have driven so many SUVs during this car buying process and love my new Toyota Highlander!

lirpalad

19 de mar. de 2014

My husband and I went to Performance Toyota 30 minutes prior to them opening to look at a car before going to buy a a different car (same model) at another dealership. The other dealership had a car that was one year newer, but with 30,000 more miles; the prices for both cars were the same - yes, despite being 30,000 miles lower at Performance Toyota. We obviously ended up buying the car from Jimmy Rooker. He was very helpful and even filled our gas tank up before we left! I would highly recommend this dealership and Jimmy as your salesperson. The process took a couple of hours, but we were able to negotiate our trade-in and left happily with our new (to us) Toyota!

sooneratkins

27 de feb. de 2014

The dealership was very much a positive experience. Sam helped me decide which model car to purchase and then searched for a car that fit what we wanted. I believe I paid a fair price for the vehicle and got a good price for my trade-in. I would recommend this dealership...I have already recommended this dealership and this salesman to my friends.

grogersmem

16 de feb. de 2014

I have had work done here in the past and to date I have no problems with the service or the job preformed.Everyone was polite and respectful. Great service and work.

ptasue

14 de feb. de 2014

David Sees has serviced my vehicles for many years and he is an exceptional service manager. He is honest and extremely knowledgeable and I definitely trust his recommendations. He is the reason I service my vehicles at Performance Toyota. I highly recommend him!!

tikabear

13 de feb. de 2014

My wife and I visited Performance Toyota to look at a used 2013 Camry that I had seen on their website. Visiting a car dealership is not my idea of a fun afternoon. I located the car easily on the dealership lot and Mr. Wooten, salesman, approached us as we were looking it over. He was very friendly and straightforward. The whole process took about 3 hours and the dealership was fairly busy that afternoon. My attempt at price negotiation was not successful but the end price was fair and below blue book. Less would have been better as it always is. We planned to pay 2/3 cash and had arranged to finance the remaining 1/3 through our bank but Steve and the Finance Manager, Aaron, offered to match the our 1.79% rate if we financed through Toyota. We agreed to do this in order to avoid having to go to the bank and do paperwork, etc. They let us take the car home and bring a check back the next day which was refreshingly unexpected. My only regret is agreeing to by the car and paying for it before having the front bumper cleaned of bug residue and buffed out. We were told this would be done before leaving the dealership and it wasn't. Mr. Wooten did offer detailing services if we wanted to bring it back later in the week. Hopefully, this will happen but I will not be surprised if it doesn't. I didn't like being offered a bunch of expensive "add-ons" during the paperwork process. If I want them, I'll ask. We did purchase an extended warranty as we bought a USED car and were given a discount on that. I'd rate the whole experience as GOOD. For me to rate Excellent the car would need to have been $500 less than we paid or the warranty just thrown in as part of the deal. The cleaning and buffing would need to have been done before we left the lot as we were told and the car should have had a full tank of gas rather then just a half tank when we left.

donnako

13 de feb. de 2014

This is my second lease and my 4th vehicle purchase and I have worked with Sam on the last two vehicles. He works hard to keep me a happy customer and coming back to Performance Toyota. Sam gets me in and out and the buying process does not take all day. Thanks Sam for a job well done.

peggratts

12 de feb. de 2014

Thank you Shay Montgomery in the Service Department. You far exceeded by expectations. I have never dealt with anyone as professional as you. You answered all my questions before I asked them. You went way over the top. I can not thank you enough. I will be back. What a wonderful experience. Many thanks!

TerrierLady

8 de feb. de 2014

My service was as good as it has always been. They have been excellent at making sure that my cars are always on good working order and always ready to go. This is very important to me since I do not like having to have the car serviced before traveling with my dogs.

ginyliny

3 de feb. de 2014

David Sees offered me exceptional service and explained everything to me. I bought my first Camry from Performance but had a horrible experience trying to purchase my 2nd one from you. I was a little hesitant to have my service performed there. I am so glad I did and that David Sees was my service advisor. You need some David Sees in the sales department.

bridge323

2 de feb. de 2014

I highly recommend the service department at Performance Toyota! I worked with Jeff Wilkes in the sales department to lease a new Sienna and found the process effortless and efficient. The sales team was fair in their pricing/offers and extremely friendly. I felt welcomed and appreciated, which makes the sale process worthwhile. Buying a new car can be stressful, but not at Performance Toyota. Thank you, Performance and Jeff Wilkes.

glendalaney

28 de ene. de 2014

David was a very informative and courteous employee. He explained my service for that day. Also told me my wait would not be long because I had made an appointment. At the completion explained about the next service and Thanked me for coming in. Thanks David for pleasant experience.

ewgrayjr

25 de ene. de 2014

Due to great service I received when I brought my wife's Lexus in for service just a few weeks ago, I decide to bring my Sequoia in for service. I was so impressed with my experience with working with David Sees during the service for my wife's car that I requested him to work with for the service of my Sequoia. I found David to be professional, efficient , courteous , and honest. I was also impressed with the staff in the service area who were eager to insure I was being help. Thanks!

Foster930

25 de ene. de 2014

I came in for an oil change and tire rotation. Service was very quick and even repaired a recall that was outstanding on my Highlander. I drove a new vehicle while I was waiting and the salesman wasn't pushy but offered great knowledge about the vehicle. Definitely recommend for all your Toyota needs!

Emilyhayes

22 de ene. de 2014

David always makes me feel as if I was his most important priority. Him and his team give top notch service.In and out by the time promised.

244302

21 de ene. de 2014

The reason we go to Performance Toyota is because of our Service Advisor, David Sees. David is extremely knowledgeable and 100% honest. I totally trust his recommendations. He always gives me the pros/cons/risks associated with any repair opportunities they find. Taking our cars to David gives me peace of mind.

gjdittmar

18 de ene. de 2014

Great Sales and Finance team, customer services outstanding, 100% recommended! No complaints on my first car! Traded in a got a beautiful truck! Thanks Performance Toyota

Alex31

15 de ene. de 2014

Misam went the extra mile for me during the purchase of my 2014 Camry!! He made sure that I got everything that I wanted and was always very courteous and understanding during the entire process!! I'm happy about my purchase and would definitely refer friends and family to Performance Toyota.

wvollmer

14 de ene. de 2014

My wife's Camry Hybrid was part of a recall, so we brought it in primarily for that reason. However, being at 20,000 miles, the car received its normal warranty service as well. I asked David Sees if they would wash the vehicle after they were finished, that being very important to my wife, and they did that, too.I have worked with David for years, always asking for him when I call about service. I find him to be quite knowledgeable and efficient. I have bought numerous vehicles from Performance Toyota over the years, and have always had good luck with every part of the dealership.

staceyvallor

13 de ene. de 2014

I took my vehicle in for service. I am pleased with the customer service, fast, and efficient service. The service was done at a fair and reasonable rate. Thanks for an easy service appointment.

fct1948

9 de ene. de 2014

Excellent service. I have bought three vehicles from Performance and I'm thrilled with all of them. I highly recommend the good people at Performance Toyota.

1980asc

3 de ene. de 2014

Friendly staff, explain things, not pushy. The right kind of people.Tony has a great staff and only Toyota dealer I deal with. Owning 4 Toyotas.

kevcinan

3 de ene. de 2014

David did a great job getting us in and out very quickly! It was also very affordable, get that man a raise!!!!!!! He deserves it!

jwthom

2 de ene. de 2014

I came to the service department after I called about my dead battery. I was met as soon as I pulled in. David Sees greeted me and asked if I had an appointment. I did not but told him I had called. He wrote the service request and gave me the estimated cost. We (my wife was with me) were told it would be about 1 1/2 hour wait. He came back in about an hour and twenty minutes later and told us the new battery had been installed. To our delight the cost was less than expected. Daivd was very professional, friendly and helpful.I am very pleased with Performance Toyota especially with the folks in the service department.

pgrausch

30 de dic. de 2013

I was met as I pulled into the service area and directed to David is I had made an appointment. David was helpful and nice and in good spirits. we filled out the info on the computer, he asked when I would like the care back and I said before noon. He asked if I had a ride and I said yes to which he pointed out the waiting area. I got a call from David around 11am that the car was ready. When I picked it up David had the paperwork ready and walked my thru to get my keys.Everything went very well and David was quite courteous.

angelmuff38037

28 de dic. de 2013

We worked with Sam and it was great. He helped us make a decision and then he got to work getting us a great rate. We told him our budget was and he made it happen. We will recommend this dealership to anyone and everyone we know. Way to Sam. You have our business.

sissy4692

24 de dic. de 2013

I was pleasantly surprised to get a same day appointment when I spoke with David Sees. He is so nice and friendly. I arrived early and was in and out so fast!

wcwixon

19 de dic. de 2013

I was experiencing a front end noise and vibration that did not sound right. I took my FJ in to David Sees to check out and his team along with Tracy Tate was able to determine the problem and quickly get it fixed. They kept me informed during the time they had the vehicle and did a very professional job in fixing the issue. I highly recommend David Sees and Tracy Tate if you have any service needs with your Toyota vehicle. David always takes care of my vehicles and I have never experienced a better service department ever! Good job and keep up the good work!

elaine58

18 de dic. de 2013

David Sees is very thorough in his evaluations of the condition of the vehicle. Whenever I come for service I usually request him. Thank You David for your great customer service!!

Sammy Carl

6 de dic. de 2013

Performance Toyota ran an ad on a camry. No such car on the lot at that price. Tried to upsell me.

joutlaw

5 de dic. de 2013

Very clear explanation of what service was needing to be done and the professional attitude of the service advisor, ( David Sees ) will definitely keep me coming back whenever my fj cruiser needs services

gritsgirl721

4 de dic. de 2013

Service dept and David sees having been taking care of me for the past 6 years. Fairly priced and they always back up their work. Absolutely love my Toyota.

ireneh

3 de dic. de 2013

David Sees has been my Service Advisor for many years and I won't work with any other. He is always very friendly and helpful, and makes suggestions to save money. Performance Toyota is very lucky to have someone like David on their team!

4655mbg

29 de nov. de 2013

I was on a trip to NW Arkansas and my tire warning light came on. There were no service stations around. I checked my tires and they looked fine so I continued my drive home with no trouble. I came by to see David Sees on Monday morning and as usual he took care of me. It happened to be a low spare tire. The service department corrected the problem and sent me on my way. As long as David Sees is in your service department, I will continue to buy Performance cars. He is an asset to your dealership. He always is friendly and so honest. I definitely trust him with my car.Madeleine B. Griffith

kevcinan

27 de nov. de 2013

David Sees is awesome. He has great communication skills, attention to detail is great, and he figured out a way to turn a terrible situation into a postive! Davis deserves a giant increase in salary. I wish all service people were more like him! Way to go David.

hdyancey

14 de nov. de 2013

If serving an automobile can be a pleasure, Performance Toyota and Bob Frederick make it so! Always accommodating and "customer focused," they truly take care of their customers and cars. The work is done right, done quickly, and repairs STAY FIXED! They take customers' questions seriously and take the time to explain repairs or services a car may need, and they check fluids and "replaceables" at each visit. It's great to find a car dealer you can trust for sales AND service! These guys are the real deal!

scottdixon

10 de nov. de 2013

Upon arrival I was met immediately by Heath as a valued customer. He asked what can we do for you today, I told him an oil change and to check my tire pressure. I told him two weeks ago my low tire indicator light came on, so I checked them with a tire gauge and they were all low. I filled them all to the normal tire pressure and was good to go. He said that he would check it out because my safety was number one. I felt very important to him. I will always bring my truck back for service because of his caring attitude. Thanks Heath!!!

Alendafwilson

2 de nov. de 2013

David Sees is always helpful and explains the need for service and level of importance of the repair recommended. I feel the repairs suggested are legit.

Mjmj1

31 de oct. de 2013

My experience was wonderful! Sam was very good in helping me understand the options and making decisions that were best for me. The finance guys were friendly and gracious. I was very pleased.

KenCan

30 de oct. de 2013

I bought a 1997 Lexus ES 300 in 1997. I have taken exceptional care of it & demand nothing but the best for my car. I use to use the other Toyota dealership but moved to this side of town recently. I always got adequate care but nothing exceptional. Since using your dealership David Sees has been my service advisor. He is very knowledgeable & trustworthy. But most important Helpful. This guy truly cares about his profession and is a Professional.

1dlbarber

29 de oct. de 2013

Our family owns only Toyotas purchased from Performance Toyota. David Sees has been and will continue to be our "go to" service rep. He is professional, knowledgeable and friendly. When we call, we know that he is ready, willing and able to help. David is a true asset to this dealership and a very important reason we continue our business relationship with Performance Toyota.

wcwixon

28 de oct. de 2013

I had to take my FJ cruiser in to get the keyless door locks fixed and my service rep, David Sees, did an outstanding job as usual taking care of my vehicle. David had the part ordered quickly and had all the work done in a timely manner. I dropped it off that morning and it was ready by 10am. Thanks David for all the good work you and your team does!

Vittum

28 de oct. de 2013

Toyota was worked on Friday and today is Monday-so far everything is great. Dave gave a good price = to 3 car payments . The Toyota had 88,500 miles on it and needed a new timing belt and a tune up. Work was completed on time and David communicated very well and even looked to see if he could get me lower prices breaks. David told me things that needed to be replace and thought I could do some of them myself (Example replacing the Air Filter) Time will tell how long the Toyota will continue to run (I hope 5 more years) and if the average MPG will go back up from 20 to 26 MPG, like I was getting when it was new, I will be very happy.

Wwshirley

27 de oct. de 2013

10,000 mile checkup on 2013 Avalon. Called at noon to see if we could leave car. Took it in and 2 hours later it was done. Sweet.

JMKendrick

24 de oct. de 2013

I have been coming to the dealership for service on my 2000 Camry since I bought the car in 2003. I have not had any service at other service provider since I have had this car except for batteries and tires.David Sees is helpful and precise in what is needed. I feel he is honest with his description of what my car needs. If he says I need the service or I am going to need it soon, I get it done. You indicate I should answer why I give the rating and it primarily it is because I trust him.If David is not at work on the day I want to come in, I wait until he is there. I deal with him only. I have never had the feeling he is trying tosell me something I don't need.

Lovebug2

24 de oct. de 2013

Purchased my new 2013 Camry w/ the help of Grayson hall excellent salesman,didn't let me leave until I was satisfied very down to earth

bcullens

19 de oct. de 2013

Several months ago I brought my car in to be fixed and was very pleased with the way I was treated. Mr Frederick was very professional,courteous and compassionate about serving my needs. I returned to the dealership yesterday with a new problem and he called me as soon as he found out the problem. I would not want to take my car anyplace else. The customer service and workmanship is excellent.

KIsing

14 de oct. de 2013

Shea went out of her way to make my visit fast and free! Thank you Shea for taking the time to find out I had a free oil change.

Tinagarr

6 de oct. de 2013

I had service done to my car on October 4, 2013 and I was very, very pleased . Shae was great in helping me get the service that I needed on my 2007 Camry.

kasimanju

5 de oct. de 2013

Dealer not willing to sell the car for the price whatever advertised price in the news paper. The advertised car is on stock but the sales person told me i am not eligible to get the advertised price. He told me i have to be student and i have to be military person to get the advertised price. There is no where it was mentioned. Sales person is not friendly at all. I was very upset the way treated me at the dealership. Very disappointed today. I am not going to recommend this dealer anybody.

ChrisAkins

5 de oct. de 2013

Pondering where exactly should I get my vehicle serviced, I happened upon Performance Toyota and the rest is history. When I first arrived I was greeted by Greg Tyler who I felt addressed all of my concerns in a professional and timely manner which really made me feel as if I had made the right choice in choosing this place over the numerous others. I was not wrong, everything was done promptly and I was out the door as quickly as I had came in. Thank you Performance Toyota and Greg Tyler!

CDMiles

5 de oct. de 2013

Being new to the area I was worried about finding the right Toyota dealership to service my Camary. I can truly say, Performance has proven to be right choice. David Sees explained to me the steps that were going take place, to figure out what was going on with my car, which made me feel much better. Once The problem was figured out David called me, gave me the run down, and the best senerio of what to do. My car now runs beautifully. I now consider David my '"personal" Service guru.

sacoaks

5 de oct. de 2013

I have worked with David Sees for years & know I can rely on good service & an accurate depiction of service needed. Individuals like this are hard to find. He is one of the 2 I know.

Glorfindel

4 de oct. de 2013

I got an oil chang on Oct.1. Two days later, I discovered an oil leak. There were ugly oil stains on my driveway. I called the service center and they said come on over and they'd look at it right away. I went over and in about 30 min. I was told that the leak was because on a cracked washer around the bolt that was removed to drain my oil. The washer was replaced, and new oil was put into my car at no cost to me. The problem was handled in a friendly and timely way, but not encountering the problem would have been much better.

TIFFANYHolman

2 de oct. de 2013

Received a recall notice on my 2003 Sequoia. Called Performance Toyota to schedule an appointment for service, as they are the closest Toyota dealership. Scheduling the service appointment was easy, as the are open from 7am-7pm. When I dropped off my vehicle for service, they were ready for me and there was no wait at all (in and out in 5 minutes or less, which was great because I was on my way to work). Mr. Sees called me to let me know the status of the repair work needed (luckily in my case, not needed) and my vehicle was ready to pick up in a timely manner.

twomblyd

26 de sep. de 2013

My wife and I have been having our Rav4 serviced at Performance Toyota for years now, and we have had uniformly positive experiences. I have yet to notice any problems following a service. Moreover, Bob Frederick, my service representative during my last several visits, always explains the needed repairs and other service clearly and without giving a hard-sell regarding any of them, and he consistently contacts me as soon as my car is ready to pick up. All of the reps and technicians we've talked to at Performance have been affable and helpful.

shil

24 de sep. de 2013

I came for 1) Oil/filter change 2)RR brake light bulb 3) some noise in the engine.1) and 2) were taken care of nicely but for the #3 I was told that the water pump needs replacement andfor that the drive belt will also have to be changed.I was charged $49 just for telling me that.I said I will decide later. I find this charge exorbitant. You are a good dealership.Sushil Kochar

subbis

21 de sep. de 2013

I took my 2001 Toyota Camry to the Service department yesterday as the Check Engine Light came on suddenly in the morning. I fixed an appointment over the phone and met David at the appointed time. He took an overall look at the car, and then took it inside for a detailed diagnosis of the fault. He was very helpful and diligent in explaining the problem that had occured and the steps that were needed to be taken to rectify the fault. He then went ahead and did the necessary service work and handed me the car back within the time that I requested. I am extremely satisfied with the service and help rendered by David and his team. The only not so good thing about this whole transaction was the fact that I had to face such a problem (EVAP and Emission related problem) with the car that I just bought from the dealer 2 months ago.

tessia37

21 de sep. de 2013

I've been a customer for 3 years and I've noticed that the service department quality of work is getting poorer. I bought my highlander in 2-3 months ago for oil change and informed female worker that I need them to check the odor coming from my truck they stated that it just my be my brakes since they need replacing. The odor got so bad I bought it back this week and found it was some major repair. It was warranted but I'm upset because I'm sure the tech saw my tire pressure light was low and didn't bother to put air in my tires. Over the years, I've overlooked small mishaps but I'm thinking about going to another dealership who is 100% customer service in customer safety. Oh my truck smells like the shop. Now I was to go and get the smell out. Tessia Carter

JerRoy

15 de sep. de 2013

The service personnel were very helpful and informative regarding my service needs. Mr. Sees was very professional and did the job in a timely manner.

ark201

12 de sep. de 2013

Very fast service. David explained everything that would be done upfront. David went above and beyond with his service. He noticed my vehicle was dirty and had it washed. Everything was completed within an hour and a half. Great job!

ajhamp

9 de sep. de 2013

David Sees provided awsome customer service. He explained the problem and the course of action to take care of it. I left my vehicle with him and it was ready the next day as he had promised.

CUMATHEWS

5 de sep. de 2013

I highly recommend Mr. Bob Frederick and the Performance Toyota Service department. I have been coming to Mr. Frederick for years with my Toyotas and I have not been disappointed in the service that I have received. Mr. Frederick is always friendly and helpful.

DebSM

31 de ago. de 2013

I've been taking my Toyota to this dealorship since we moved to this area about 2 years ago. Over the years usually I hate everything about getting my car serviced. At this dealorship I like the way I drive the car in the garage and then go In and talk to the service person at an appointment. Before I moved I was able to make appointments on line but here this dealorship didn't have that ability so I stop in to make an appointment. This has actually been a good thing because I see David and if I have a question can ask him I can at that time. Although he is busy he is patient and takes the time to answer my questions and explains things to me. He also willingly looks up the information on my car to be sure to tell me what needs to be done. Because of mileage some of my maintenance items are out of sync. I have never had him sell me something I didn't need. The tires were due to be rotated and he suggested my husband could rotate the tires. He had talked to my husband at a previous visit. I'm very happy with this dealorship.

reggio

26 de ago. de 2013

I'm now driving my 5th Camry and first met David Sees many years ago. Since then he has always been my service advisor and he keeps me coming back to Performance for an outstanding service experience. There is no one more professional than David Sees and he is knowledgeable in all aspects of Toyota service. Not only is David friendly and courteous but he is completely trustworthy. You almost have to experience dealing with David in order to understand just how great a service advisor he is. I can only hope David will continue to be at Performance for many years to come and I commend him to Toyota and to Performance as outstanding in his field. I once had a problem while on the road in Middle Tennessee and, having David's card in my wallet, called him and he helped me get it resolved. Anything I could say about David would be highly favorable.

rrbaer

22 de ago. de 2013

Performance Toyota has always greeted me with excellent customer service and Mr. Bob Frederick was just great. I always choose to sit and wait for my car and I never have to wait long for the service to be completed - even if there are many people in front of me. My car has given me little trouble and I do believe it is because of the care and attention your service department give to each individual. Thanks Mr. Bob and thanks Performance Toyota!

aschne11220

20 de ago. de 2013

I have been coming to Bob with my Toyotas for years and he has always been very friendly and helpful. Toyotas are a great car anyway but I feel even more safe in my vehicle with Bob making sure that all my servicing needs are taken care of.

AnnMadigan

16 de ago. de 2013

I arrived from out of state without appointment and with an "airbag" icon error light showing. Greg explained the pricing for the diagnostic test and possible repairs. Because the part had to be ordered, I was given a rental car. The part arrived promptly the next morning, and the repair quickly done. I feel that Greg and the dealership did all possible to facilitate my overnight stay with a courteous and friendly solution. I plan to share my experience with my local Toyota dealer!

ksterba

14 de ago. de 2013

David Sees provides great service. He keeps me informed and does the repairs needed, not extra add ons. He is the reason I have my Toyotas serviced at Performance.

The1

8 de ago. de 2013

David Sees is by far the best service advisor I have ever dealt with. I would recommend their service department over any one in this area and they are light years ahead of the competition.

KrisChoudhury

5 de ago. de 2013

I had a very strange problem with my Toyota Corolla - every time I turned on the ignition the car made a weird noise that would continue as long as the car was running. I took my car to Performance Toyota and even though it took them some time to figure out the issue, they did a great job fixing the problem. I am really happy with their work and would highly recommend their service.

davidcobb

5 de ago. de 2013

I took my truck in to have a professional look at it and fix the problem I was sold a service that could have waited a little longer. I still have the same problem which I took my truck in to have fixed. I don't think that they can be trusted

lsanderson

4 de ago. de 2013

I have known David Sees for more years than he has worked at Performance. When in need of auto repair, I sought him out then and still do today. I do so because of his knowledge, integrity and attention to the needs of his customers. He is fair and thorough and gives satisfaction on every visit. I recommend him highly to others looking for great service and customer satisfaction.

hhbertel

31 de jul. de 2013

I had another outstanding service visit at Performance Toyota thanks to Bob Frederick. I had a normal oil change and tire rotation but also was there for a recall on the programming of the air pump. There were some issues with the programming but Bob did a great job in keeping me abreast of what was going on and expediting the process. Bob is a true professional and any dealership should be proud to have him as an employee.

dreah323

31 de jul. de 2013

Courteous service....excellent turn-around time....great work on the car....I always feel like I'm getting the best service possible! I'm always happy to come to Performance Toyota and would recommend here to anyone who needed Toyota service.

stevie4983

29 de jul. de 2013

I am a first time buyer, and have had my heart set on a Scion TC for some time now. Going into a dealorship for a first timer, can be a bit of an overwhelming experience, atleast that has been the feeling I have experienced elsewhere. Performance Toyota on the otherhand was fantastic, and each employee we came across made feel taken care of. Jack Barron, was wonderfuland informative about the Scion itself, and Brittany Dawson, even gave me a tutorial when I recieved the keys. She is a keeper. Danny and Tony in finance were clear, friendly and answered any questions that came to mind. All of these people and more made my buying experience a great one, and because of them, Performance Toyota definitely has a new committed follower!

SShotwell

29 de jul. de 2013

I am a first time buyer, and have had my heart set on a Scion TC for some time now. Going into a dealership for a first timer, can be a bit of an overwhelming experience, at least that has been the feeling I have experienced elsewhere. Performance Toyota on the otherhand was fantastic, and each employee we came across made feel taken care of. Jack Barron, was wonderful and informative about the Scion itself, and Brittany Dawson, even gave me a tutorial when I received the keys. She is a keeper. Danny and Tony in finance were clear, friendly and answered any questions that came to mind. All of these people and more made my buying experience a great one, and because of them, Performance Toyota definitely has a new committed follower!

cmateo1

28 de jul. de 2013

Haven't been in for a while, since I currently have Hondas, but I brought my son's car in for a repair and some service. I worked with David Sees, whom I always asked for when I had my Toyota. I was reminded of why I looked for David when I owned a Toyota, and why when I buy my next car it will be from Performance. A lot of places can sell me a car, and Honda can sell one that's as good as a Toyota, but I have decided no one can make my service and repair experience as comfortable as Performance and David Sees.Charles Baldwin

preach1

28 de jul. de 2013

FIRST, I WAS SOLD A VEHICLE WITHOUT A WORKING AIR CONDITIONER. THEY HAVE GIVEN ME A HARD TIME ABOUT FIXING IT AND THEY EVEN USED MY SERVICE CONTRACT AND WANTED ME TO PAYA DEDUCTIBLE.AND DID NOT TAKE DEALERSHIP OWNERSHIP OF THE PROBLEM.TOOK THE CAR TO THEM AND THEY REPLACED THE COMPRESSOR.FEW WEEKS LATER ,I HAVE NO AIR. THEY DID NOT FIND A LEAK IN AIR CONDITIONER HOSE.I THINK THEY DID AND DID NOT WANT TO ABSORB THE COST OF THE PART, NOT COVERED BY WARRANTY.THEY CHARGED IT UP WITH FREON AND SENT ME ON MY WAY, LIKE THEY DID TODAY.... NOW. THEY TOLD ME TO TAKE VEHICLE TO CHRYSLER AND CHRYSLER SAYS THEY HAD THE CLAIM AND SHOULD HAVE COMPLETED THE WORK EFFICIENTLY AND THEY SOLD ME THE CAR LIKE THIS. DAVID SEES RAISED HIS VOICE AT ME SEVERAL TIMES AND TALKED TO ME BADLY.......THIS DEALERSHIP HAS TREATED ME BADLY FROM THE START. NOW I AM DRIVING A RECENTLY PURCHASED VEHICLE WITHOUT AIR IN 100 DEGREE LIKE TEMPERATURES...I AM A LAUGHING STOCK BY OTHERS AND I AM A SENIOR CITIZEN.

chanlone1

27 de jul. de 2013

I WOULD LIKE TO COMMEND THE STAFF FOR THEIR OUTSTANDING HOSPITALITY THAT WAS EXTENDED TO ME ON MY RECENT SERVICE VISIT. THEY GAVE ME A TIME THEY WOULD BE THROUGH WITH MY VEHICLE AND TO MY SURPRISE THEY WERE FINISH BEFORE THE TIME THEY QUOTED ME. I WAS ELATED AND TOTALLY SATISFIED WITH MY SERVICE. I WILL RECOMMEND THIS DEALERSHIP TO FRIENDS AND FAMILY!!

44audrey

22 de jul. de 2013

I will come back again because the service was excellent and the service price great. The salesman Mr. David Sees was very friendly and helpful

mary254

21 de jul. de 2013

David Sees had the unfortunate job of giving me bad news about the necessary repair to my 2003 Rav4. David explained everything including the price and allowed me ample time to make my decision on the repair. I observed David assisting numerous customers and he treats each person with sincere respect. I am old and have rarely received such excellent customer service and/or encountered someone as professional as David Sees.Sincerely, Mary Rubenstein

DonnieBridges

20 de jul. de 2013

I had an appointment for an oil change at 10:30am. Atta round 11:30 they came and told me that my battery needed to be replaced. At 12:30 I went to find out what was taking so long! The service manager met me at the door to tell me they were done with my car. I asked him what took so long,and to his credit, he was very sympathetic. He did credit the oil change off the bill for my inconvenience, but I don't think anything would have been done if I hadn't complained. He even mentioned the importance of these surveys. I marked that I would recommend this dealership, because I would for the purchase of a new car. I have never had a more pleasant car buying experience than what I experienced at this dealership, but having the car serviced here is over. My time is too valuable to make an appointment for simple service, then have to wait 2 hours!

carrieppruitt84

19 de jul. de 2013

Mr. James Rooker was such a great help he helped us find the safest car for our family we will be buying from James again..Thank you James we love our new toyota!!!!The Pruett"s

nkareem

18 de jul. de 2013

Had a great experience buying the car, got a good deal on car and financing. My sales person Shahid Kinnare was very friendly and experience and guided us all the way. I will definitely refer Performance Toyota to my friends and also would recommend them to ask for Shahid Kinnare.Rozina Narsinghani and Kareem Narsinghani

greyson

10 de jul. de 2013

I have been a customer of Performance Toyota since 1981. Not sure how long I worked with David Sees but it has been many years. I always ask for him when I take one of my Tundra in for service. David has always taken the time to go over the service needs of the vehicle and I feel that I am getting personal attention. The service has alwsays been excellent and done to my satisfaction. Thanks to David for a job well done.Frank Tobey

smarsha

9 de jul. de 2013

Sam was great! Very engaged, friendly, honest and humorous. It was a super experience and we will definitely use him again and send our friends to him. II love my new Camary! :) Sandra Marshall

dhiltenbrand

7 de jul. de 2013

David Sees had been my service department representative at Performance Toyota for over 10 years. David's experience, knowledge, friendliness and professionalism are the reasons that I take all my service work for my family's vehicles (husband, wife, daughter) to the service department at Performance Toyota.Whether regularly scheduled service or unexpected issues, David is always helpful, prompt and thorough. There never are the dreaded service surprises or feeling of high pressure service repair recommendations. When service recommendations are made, they are clearly explained and communicated as to how pressing/critical they are so that an objective decision can be made as to what/when to do authorize them.I have dealt with many automotive service representatives over the years and have not had a better consistent level of outstanding customer service than I have had with David Sees at Performance Toyota.

INEEDLUV

29 de jun. de 2013

I love the service, kindness and knowledgeable employees that assist me with all my service needs and questions. I have always had a very pleasant experience when visiting the Performance Toyota dealership. I have never had a problem with the servicing of my vehicles. I love my Toyotas !!! Keep up the good work.

TerrierLady

26 de jun. de 2013

It is always a pleasure to go to the dealership when it is time for service on my Rava. I ave always had excellent service. I will continue to come back. This is my second Rava.

wcwixon

26 de jun. de 2013

David Sees has been my service manager for a number of years now. He has always been very professional every time I have dealt with him. He's always on top of things when I bring my vehicles to him. I even asked in passing about a future recall for my FJ and he made sure to get the parts ordered as soon as they were available to them and stayed on me about setting up an appointment to come in. His team always does quality work and I never hesitate to take my vehicles to him and will continue taking my Toyota FJ and 4Runner as long as I own them. I know David will be truthful about what service I need and will not try to sell me something I don't need. Thanks David and your team for all your hard work!!

SigmaDude

25 de jun. de 2013

For many years now (before Toyota moved to this location) David Sees (Service Writer) has been making sure that my Toyotas are well maintained. My Avalon (110k mi) and my Tundra (125k mi) still 'purr like a kitten.' It really is incredible how quiet the ride and great they perform.David has helped me to prioritize and get the best value on needed repairs. I always make sure I see him. Thanks David!

cherylscar

24 de jun. de 2013

I have made Performance Toyota a part of my family since 2005, when I purchased a new Avalon XLS. I had a great buying experience, and the great service did not stop after my purchase. I have only had my car serviced and Performance, whether a minor or major job, and I have been pleased with their service, I will continue to take my car to Performance, and when I am ready to retire my 2005 Avalon, I will most certainly go to Performance to buy again. Thank You Performance Team.

prdpgl78

23 de jun. de 2013

I came for 90.000 miles service of my used TOYOTA Camry 2007 XLE, and for passenger side mirror placement. I am very satisfied with the service.

cwoliver

22 de jun. de 2013

I took the car in for an oil change. The tires needed to be rotated and balanced. I was out of there in less than an hour. That's great customer service.

johnlcd86

20 de jun. de 2013

appointment time is extremely helpful and with good service employee to help you thru the process is an good benefit. communication between service employee and customer is paramount.

kimberlygreen

18 de jun. de 2013

i had a great experience at Performance Toyota. as always the staff were friendly and courteous and service to my car was done in a timely manner. i feel that the staff at Performance really care about me and they want me to leave satisfied. each time i take my car to Performance i have a pleasant experience. i would recommend Performance Toyota to any and all who need service for their Toyota.

harbortown3

16 de jun. de 2013

It was a great experience! The staff was very friendly & professional. Work was completed in a timely manner and I felt like my car was well cared for.

bcandy

9 de jun. de 2013

I thought that I had made the best choice in buying my car from Performance Toyota, now after my experience with the car service dept I feel totally different. When I first brought my car in for oil changes or flat tires or car noise problems, they would address the problem and ask me if I would care to get it taken care of at this location on Winchester. I was told that it would be taken care of and most of the time it has been. But once I came in with the noise from my car that sounds like it was falling apart there has been a problem. I took my car in and was screened by Lamar each time I came in for this problem. At first he had said to me that it was my brakes and that the noise was normal. The second time I was told that as long as the car stops when I push on the brakes that I had no need to worry. Then I was called by a representative from the service dept for a survey. After I spoke with her and let her know that now I was afraid to drive my car because I was fearful that the car was still making a noise under it around the wheel somewhere, she said to me to bring the car back in at three pm to be checked. I brought the car in and saw Lamar again. The one strange thing he did was after my car had been in the service area for some time was to remove the service tag from my rear view mirror and the service papers from my dash. He said that I had nothing to worry about and that the noise is normal and that there was no charge for the evaluation of my brakes. For the last few days there now is a scrubbing noise when I back my car up. I have left my name and number for Lamar to call me about the noise but he nor anyone else has called me back. Can you help. You tell me what is really going on. Bewildered

Mg097320

7 de jun. de 2013

I had the very best car buying experience with Brady, he explained everything to me, answered all my questions. I highly recommend this dealership to anyone.

ssanfo

5 de jun. de 2013

The service was what i have come to expect from Performance Toyota. The attention i received was prompt, courteous, and professional. The reason for my visit was routine maintenance, and i was not disappointed.

sgoodma

4 de jun. de 2013

My son, Robert, and I have never had such an excellence experience working with a car sales person! We have bought many, many cars in our lives; but the time, extraordinary information, patience with our questions, and extreme understanding and kindness exhibited by Sam Kinnare was unbelievable - and a world away from other experiences that we have had over many years.We will recommend him to anyone/everyone that we know - and we have already begun to tell everyone about Performance Toyota and Sam Kinnare.Susan Goodman and Robert CompaniotteP.S. In past years, we bought a Camry, a 4-Runner, and a Tacoma from Performance Toyota; but our experiences were never close to Sam Kinnare's excellence!

emazhari

3 de jun. de 2013

Ask for Bob when you go to this place, he is really nice, reliable, knowledgeable, and professional. He helped me a lot and kept awesome follow up by calling me on my cellphone.

Grandma57

3 de jun. de 2013

Went to have my passenger brake light checked and the service personnel discovered that I needed some serious maintenance and a tire fixed that had a nail in it. Was so appreciative since I was looking after my nine month grand daughter and would not have like to have a flat on the side of the road. Very courteous and conscientious personnel plus the service area was neat and clean. Even though I live in Florida, will definitely have them service my vehicle on future trips. Again thank you Mr. Tyler for your thoroughness.

jryn001

25 de may. de 2013

I bought a new 2012 Toyota RAV-4 a few months ago, but did it sight unseen from West Africa. Brittany and Marybeth facilitated the car buying experience by working with sales management to negotiate a fair price and also worked with my father who had special power of attorney over me to purchase the vehicle. Although the vehicle was purchased several months ago, it remained in storage until 2 weeks ago when I finally returned to the US and took her out of storage. I am so happy with my new RAV-4 and with the extensive hospitality and assistance provided by Brittany and Marybeth. Purchasing a vehicle in the US from another continent was a first for me, and I believe a first for the dealership. The process was very smooth and again, I'm very happy with my purchase. Thank you Performance Toyota!

jazzy1tee

13 de may. de 2013

Sam is an amazing salesperson! He made me feel at ease from the very first minute of our meeting. He made this the absolute best car buying experience I have ever had. He was courteous, and professional at all times, explained everything in detail, and allowed me to ask as many questions needed to make me comfortable about my purchase. I would buy another vehicle from him today, if I needed one. I would most certainly recommend him to friends and family. I had heard from co-workers and some relatives, that this particular dealership was a "Shark Pit", and that the salespeople were some of the worst in the city. That could not have been further from the Truth on May 7th, 2013. Sam is very good at what he does, and as I stated earlier. I would gladly purchase another vehicle from this dealership, if he was my salesperson. thank you for hiring quality salespeople, and for making my time spent at your dealership, one of the very best I've ever had!

lizgagliardi

12 de may. de 2013

Sam Kinnare did a great job helping me find the car I wanted and worked well with my budget and needs. I would definitely recommend working with him- he has great customer service skills and was able to compromise with me when we had disagreements about pricing and details on the vehicle.

hylandcove

4 de may. de 2013

Performance Toyota has serviced my last three Toyota Camrys. David Sees in the service department has been outstanding. From his can do attitude to his attention to detail, David has just been the best service writer I have encountered in 40 plus years. Performance Toyota is fortunate to have him as an employee.

EdCifu

2 de may. de 2013

From all the Toyota dealers around the Memphis area, I have to say that Performance Toyota is the one who has always be ready to do a deal for me. they play the least of the game (when it comes to negotiations) the sales reps "appear" to know what they are talking about. But if you are like me, I will always go to the dealer knowing more then the sales rep about warranties, specials, vehicle value Etc.... Managers are ok, like I said always willing to take a number/price and work to get you the best deal in town. I Bought both of my most recent vehicles there and the negotiating process went as expected. The only reason they will not get 5 stars from me is because the finance guy (Danny/new guy) just like his predecessor, they thing they going to get you right at the end and almost appear to offend my intelligence with their extra offerings / last minute APR changes... But if you stay sharped, you can quickly show him who is in charged. I know is their job to make the dealer the much money possible in a deal, but I take it personal when they try to take advantage of people. Over all I love both our family Sienna and our new 2013 Avalon. Thumbs up for my sales rep Laura Gibson who was very easy to deal with and understood quickly the kind of purchaser I was ;)

ggretz

26 de abr. de 2013

Thank you for the opportunity to write a review. I love my 2006 Toyota Prius! I also love how professional and accurate David Sees is in coordinating my service at Performance Toyota of Memphis. I don t have any doubts that I will be taken care of and given a fair price for the work. I used to be skeptical of getting work done at a dealership, but I don t feel this way at Performance Toyota because they assure me they will do quality work at a fair price. I've been bringing in my Prius to Performance since I bought it there in 2010 and I have not been disappointed. They have earned my trust. This week my tires were on their LAST roll (the front left tire was losing air due to such low tread.) I called David a week earlier to inquire on price and the tires I needed were on sale! He quoted me price on tires, alignment, and oil change, and said to call when I was ready since I was waiting on my tax refund to arrive. Well, my refund arrived Tuesday night, and I called David on Wednesday morning, April 24, and asked if there was any way that I could get at least this bad tire fixed that morning and done before 1:00 to pick up my child from school. He said they had time that morning to bring it in and do ALL of the work that I needed so I didn't have to return. I was very happy to hear this, and took the Prius in, and they completed all the work on time and at the price he quoted. Thank you David, and the mechanic Jesus and the Alignment guy who did the great work on my Prius. It drives like a new car now! I am very happy and will continue to take care of my Prius at Performance Toyota!

preach1

21 de abr. de 2013

I PURCHASED A CAR THAT SHOULD NOT HAVE BEEN SOLD TO THE PUBLIC. IT HAD NONWORKING BREAKLIGHTS,AIR CONDTIONER, AND WINDOW WASHER. AND A RUSTY PAIR OF WIRE PLIERS UNDER THE HOOD. SHOCKING !!! THEY WILL DO ANYTHING, EXCEPT PUBLIC SAFETY AND RELIABILITY. I CAME TO THIS DEALERSHIP ONCE AND SALESPERSON , DAWSON TALKED TO ME ANY KIND OF WAY. BUT I GAVE THEM ANOTHER CHANCE AND HIGHLY REGRET IT. THEY DONT CARE ABOUT WOMEN OR SENIOR CITIZENS. RUN AWAY AS FAR AS YOU CAN !!! WORST DEALERSHIP EVER. THEY HAVE NOT TRIED TO REACH OUT AND REMEDY THIS BAD SALE.

jenpehr1

6 de abr. de 2013

Excellent service. Whenever we have a problem we know that the service department will be willing to help us. We can depend on them to provide both our Toyota cars with the required maintenance.

martha d. hill

29 de mar. de 2013

We received an overall outstanding customer experience from our salesperson sam kinnare.he met us as we drove on the lot and allowed us to look at several models before making a final decision. He was very knowledgable about the vehicles on the lot and answered our questions concerning the model we chose.

244302

25 de mar. de 2013

The reason we take our cars to Performance Toyota for service is because of David Sees. David is very knowledgable, and even more important to me is that he's 100% honest. I don't have to worry about David trying to sell me something I don't need. He tells me what really needs to be done, and the implications of doing it or not. I trust him 100% and have a real peace entrusting the service of my cars to David. He's also very friendly, personable, and easy to work with. I highly recommend taking your car to David Sees!

DorisH

17 de mar. de 2013

I purchased my 2nd new Toyota last wk. with help from Jimmy Rooker, salesman, and Tony Gonzales, sales mgr. My daughter purchased a new vehicle also 2 yrs. ago here. I can highly recommend them to anyone who wants to have a buying experience that will make them feel comfortable. I would never return to a dealership that used high pressure sales tactics. Here I was the one totally making the decisions and they met my terms politely and without pressure.... offering help and going above and beyond. I had one more vehicle to test drive across the city before making a decision. When I called back to say I was satisfied the Toyota was my best decision they stayed late to complete my deal and get my new Sienna XLE ready. In my hurry to get home after 8 pm I left some electronic equipment in my trade in. When I discovered this around 9:30 that night I called Jimmys cell phone. He returned my call promptly and said he'd found it and some more things I'd overlooked and had them safely put away for me. As an elderly widow I've encountered some sales pressure just looking at vehicles that was most annoying. I did not have that issue here. Other dealerships could take a lesson from them about being helpful and informative without trying to pressure someone into committing without comparing.

qcaston

13 de mar. de 2013

My experience with Performance Toyota was better than I anticipated. It was my first time buying a car and it was a last minute decision. Jerome was my sales consultant. He made the process as smooth and stress free as possible. He was genuinely concerned about what I wanted and what was best for me. I never felt pressured, or that he just wanted to make the sale. Willie, the used car sales manager, was diligent in ensuring that my car would be ready for me and in satisfactory condition. By the end of the weekend, these guys felt like family. Performance Toyota took good care of me and I would definitely buy from this dealership again!

Tony6510

11 de mar. de 2013

I was very impressed with the service I received from Performance Toyota. Brittany Dawson is the best Saleswoman/man I have ever dealt with for anything. She was genuinely nice and helpful. You could tell she wasnt someone being nice just because it is his/her job. She went above and beyond to get me the Tacoma I wanted, and I am very thankful. She did many things that she did not have to do and that most people would not have done to get me where I needed to be on the payments. I drove from Alabama to buy this truck, and one of the main reasons was Brittany. I would recommend Performance Toyota and Brittany Dawson to anyone looking for a great car buying experience. It was worth the drive no matter where you live. You do not see salespeople like this every day.

Gypsy601

7 de mar. de 2013

I brought my 2011 Toyota Sienna in for its 30,000 maintenance and asked how long it would take. I was told about 1-1/2 hours. When I asked if it could be speeded up a bit, I was told they would try. And, try they did! An hour and 10 minutes later I was on my way. I have NEVER had a bad experience at Performance Toyota and recommend them to anyone who is searching for a vehicle.

sfuentes1972

3 de mar. de 2013

This was a good experience to have visited the Toyota dealership performance and advise all owners of a Toyota to return in the future as well.

hpasha

23 de feb. de 2013

Good service,friendly and easy to deal.sandeep soni sales person excellent to deal with and did not waste time during negotiation I liked the idea that David sees service manager was there to explain features.

Johnny1763

21 de feb. de 2013

I have worked with Bob Fredrick's for many years. Bob is very friendly, honest & respectful.I know everything will be taken care of.i highly recommend Bob Fredrick's & the service technicians. I also enjoyed a free French Vanilla coffee during my visit.

bscrouch

20 de feb. de 2013

I WAS GREETED IMMEDIATELY FOR MY APPOINTMENTTO PURCHASE MY LEASE.. PAPERWORK WAS QUICK. MARYBETH WAS FRIENDLY AND HELPFUL AND ANSWERED ALL MY QUESTIONS. FINANCE WAS EQUALLY HELPFUL AND FRIENDLY.

InnaS

15 de feb. de 2013

Well, I just came back from an independent appraiser. He confirmed what I had already been thinking: I found a little gem =) Thanks to Marybeth Akin, the greatest sales consultant ever. I mean, not only she wants to sell you a car, she truly cares about getting you a good deal. Her customer service approach is impressive. She focuses on her customers' needs and exceeds their expectations. I got a 2002 Toyota Camry XLE. This is my very first car, and I am happy to have her. Yeah, that's SHE =)))Thank you Toyota Performance for your great service and friendly atmosphere. I will definitely come back!

tfagan

11 de feb. de 2013

David Sees provided excellent service on the checkup and installation of new tires. The tires were competitively prices against other estimates. They ride fine! Great experience all around. I have had all the service on my 2005 Highlander does at Performance. The car is in great shape at 98,000 miles.

karenp103

7 de feb. de 2013

From the moment we stepped out of our car at the dealership, we were greeted with smiles and a willingness to help us select our new vehicle. Returning our lease was quick and easy. MaryBeth help locate a new vehicle and Tony helped with the lease return and rebates.Buddy talked us through the financial section, then we were on our way. Everyone was great, attentive, and caring of our needs. I will recommend this dealership to everyone I know. My new vehicle is awesome!

Jcanavan

4 de feb. de 2013

Very nice and quick service I had my 2011 toyota tundra in for its 30 k mile service and I was overall happy with the experience

cltutwiler

4 de feb. de 2013

A good service center with regard to the work. However, the waiting area is like a bus station - cramped seating, cracked and torn upholstery - not a comfortable place to wait for 3 hours.

skbond

31 de ene. de 2013

From start to finish, my husband's and my experience was pleasurable. Mr. Kelley approached us when got out of our car. We discussed what we were looking for and started the process then. We are repeat customers, having traded in 2010 Corolla S.

viveksavur

31 de ene. de 2013

Came in for the 45,000 mile car servicing. ad no problems at check in. was told that the air filter needs replacing. This was done in a timely manner.