Carbuyer1200

5 de sep. de 2016

We came to Priority after taking a test drive at another dealership. The car we were interested in was at another Priority location. David Cox retrieved the car for us. He was very knowledgeable about the car and it's features. David made the buying experience pleasant.

daveva1

3 de sep. de 2016

Bobby Sparks was in charge of the service to my vehicle. I would recommend him for all of your service needs. Fair, Honest, and reliable.

lockguy

1 de sep. de 2016

When I called the dealership to inquire about bringing my vehicle by to resolve an issue on short notice Jenny Harbin enthusiastically accepted my vehicle in for service. She had my vehicle to a Technician in a very short time and she also kept me informed of the progress in short intervals. As I waited in the customer lounge I noticed how energetic and enthusiastic she is at doing her job, she will definitely be assisting me for all my vehicle service needs in the future. I am former GM technician ( 19 years experience ) so I was very impressed with Jenny Harbin,s professionalism, expertise, and the efficiency of the handling time of my vehicle. Jenny Harbin is five star service advisor.

SentraSRwhat!?

1 de sep. de 2016

Bruno Zambrano and Josh Cochran (and Nasir) made my visit a true delight. The process was easy and gratifying. Love the car and loved hanging out with the guys while waiting for the final detailing. I'll be back again and again. Maybe one day I'll even buy the Bentley.

Oil Changed

24 de ago. de 2016

I've never believed in taking my cars to dealers for repairs, maintainance, or oil changes but after buying my Versa here.....I haven't taken it anywhere else. Jenny Harbin always helps me out for Express service and I don't think I've ever seen her in a bad mood and she's always extremely helpful. The prices and service here make it easy to come back for service!

rgd

22 de ago. de 2016

I went into Priority Nissan Chantilly when my airbag light started to blink. When I arrive I began working with Jenny Harbin and she made sure that I was well informed during the whole process. While the process required a return visit because a part needed to be ordered everything was resolved within a week. I had a great experience working with Jenny and would highly recommend her.

Maggie123

17 de ago. de 2016

Bobby Sparks is a great addition to your service department. Very approachable and knowledgable.I would Highly recommend him and the service department if you need work done on your vehicle. Very enjoyable experience.

Nissancar

17 de ago. de 2016

Stacy King did an excellent job keeping me informed about the progress of my vehicle. She was very patient and prompt with her replies to my text messages

jmccluney

15 de ago. de 2016

My sales rep was Nick Radmard and he was a great individual to work with. He was able to get me a good amount for my trade, get the loan processed with finance and provide me with a comfortable, no pressure environment the entire time. This was a pleasant buying experience and I would definitely recommend this dealership to others.

Dana12

12 de ago. de 2016

I went to buy a car and they said because I don't have a good credit they offer me a small car and I told them what I need.so I gave them deposit and I didn't drive the car,i came back and I change my mind.they treat me so bad with bad attitude.and they should give me my money back every time they said something different .

kdavis033

11 de ago. de 2016

Great buying experience! David Cox was great. He was really patient with me and didn't mind my multiple trips to the dealership, let me test drive multiple cars on the same day, helped with the decision process between the Rogue and the Murano and wasn't pushy at all. The process of me buying a car took over 3 months (it's a hard decision for me) and David never pressured me to buy. Additionally, Josh the sales manager gave me a great deal on the Murano SL. I have USAA pricing and he was able to go lower than that! Overall great experience.

Ross

7 de ago. de 2016

My service experience at Priority Nissan Chantilly was exceptional. My service advisor, Stacey King, was very courteous and explained the work that needed to be done. She was also very thoughtful and brought me my hot coffee that I forgot and left in the car. I was able to access the internet and take care of some tasks while waiting. The work on my car was completed in minutes and returned to me washed and shining. Ms. King ensured that all aspects of my service experience achieved high standards.

Vasile Radulescu

3 de ago. de 2016

I am long customer at that dealer in Chantilly Va. It is a pleasure to go there and all customer are polite and very professional. Stacy King is a very nice lady , very polite and very kind. She explain me all service what need to be done and how long is take that. She help me with all my car issue. I am so please to work with her. Thank you Stacy!

Mece28

3 de ago. de 2016

Jenny Harbin was my service advisor and she was great. I requested an oil change and a VA safety inspection. My appointment was at 8:15 am and the work was completed on my car by 9:20am. My car was even taken through the car wash. :-)I only have two complaints about the service I received after I drove off the dealership grounds. - As I drove in Route 28 towards the Dulles Town Center, I noticed the wind was moving my car hood from underneath. I had to pull over and I realized that whomever was responsible for closing the hood of my car, didn't close it all the way. That could of been a dangerous situation if my hood flew up whileI was driving in the highway.- The reminder sticker that is placed in the left corner of my wind shield was not changed. It was the same sticker from the previous oil change. I'll just have to guesstimate when I'm due for my next oil change.

CAS

29 de jul. de 2016

Bruma Zambrana is very attentive and efficient. The serviceDepartment completedRegular maintainance in a timely manner and always done well. My only wish is that I got a call when work was completed I usually needTo call them.

AH

29 de jul. de 2016

Fredy Cuellar is an exceptional and excellent Sales consultant who knows how to do his job well. I was impressed when I spoke to him on the phone and instead of using a dealer just 4 miles from my home we drive 15.2 miles to see Fredy.

Ann70

27 de jul. de 2016

Stacy King is the "king" of service managers. She is supportive of your needs and requests, She is professional and friendly. She outstanding and appreciated.

ALAN REZAIE

26 de jul. de 2016

I found this dealership online searching for a large inventory. Even though they did not have the color automobile I wanted, the salesman- John Omidpanah and management including the finance dept were able to secure the deal of a new Altima. They were professional and I appreciate that.

Sandy

20 de jul. de 2016

I bought my 2011 Versa at another nearby Nissan dealer. I was always treated like a dumb woman went I went in for service. Once I was told my sensor was on because "you women put your heavy purses on the seats". After another episode like this I looked for another dealer and found this dealership in Chantilly. I have always been treated with respect at Priority Nissan of Chantilly. Jenny Harbin was the first service rep I talked with and I have been going to her ever since. She is efficient and treats me with respect. She has on many occasions figured out a problem before the mechanic has looked at the car. I've seen 2 other people when she was off or on vacation and they also were wonderful. She also gets me the best deal on service whether it is offering a coupon or discounting a service because I've been a loyal customer. My car is running great and has over 100,000 miles on it!

Chris

17 de jul. de 2016

Friendly professional staff that worked to get what I wanted. Good price on a quality truck. I will likely use this dealership for future business and would recommend to other.

Goehring

15 de jul. de 2016

Bobby Sparks in Service is the man! He did an excellent job thoroughly covering everything at the beginning. Follow up was great and at the finish everyone was great. Thanks for the outstanding service!

Gerald R. Warren

10 de jul. de 2016

Priority Nissan Chantilly has always provided me with excellent service when it comes to scheduled maintenance for my 2012 Rouge. I purchased my Rouge new from another Nissan dealership in Fredericksburg, VA. However, I regret that decision and should have purchased my vehicle from Priority. That said, all of my scheduled maintenance is performed by Priority and I can honestly say that I have no complaints. And the service manager, Jenny Harbin, is always courteous. Not only that, she's knowledgeable and professional, and she listens to you.Priority gets the job done right the first time!

Jlt3500

5 de jul. de 2016

I've been getting my van serviced at this location for 4 years, never had an issue. I can't say that about any other dealership I've done business with. My NV van is my work place and my personal transportation. Jennifer Harbin knows how important my van is, and I trust her with it.

Matt9498

2 de jul. de 2016

Stacey King always goes the extra mile to ensure that you receive the best possible service for your vehicle. I trust her 100 percent with my Nissan.

fran123

2 de jul. de 2016

ADHAM MOHAMMAD is our Sales Representative. It has been 9 years since our last car purchase & we were not looking forward to this one. Adhams initial greeting set the tone for the entire experience. His demeanor was cheerful & calming. He walked us through the test drive, car features & initial price offering. He was there during the final negotiating process. The entire process was handled very professionally. Our special thanks to Adham & the entire Priority team that were involved.

Pumpkin

1 de jul. de 2016

Stacey King was extremely helpful and efficient. Friendly too!

LSoeharto

30 de jun. de 2016

If you need a service and immediate attention for your car, please don't hesitate to contact Bobby Sparks! He knows what he is doing and one of the service specialist that will listen to your needs. Well done and thanks again Bobby for the last service.

Rogue1

30 de jun. de 2016

My service visit on Friday, June 24, 2016 was outstanding. The rep was honest upfront about the wait time and all was well upon completion of service. Thank you for your continued hospitality and for always being courteous.

Dan

29 de jun. de 2016

Excellent dealership. Service personnel are always pleasant and knowledgeable about my Nissan vehicle. Repairs are done on time and properly the first time so return visits are not necessary. Not as many discounts as found at some other Nissan dealers but the work is excellent.

GC

28 de jun. de 2016

Richie Stagger, was courteous, professional and knowledgeable. He took the time to give me all the information I wanted, he was never forceful. I end up buying a 2016 brand new Nissan Sentra. It is a good car and a car I can afford. He took the time to make sure I knew how everything worked. I highly recommend Priority Nissan of Chantilly.

Shantanu

23 de jun. de 2016

I've been going to priority of Nissan for about 6 years now . The service manager I work with is Stacey King . She's very helpful, prompt at responding and overall very professional . I look for her recommendation on repairs - and on numerous occasions I've valued her advice on what repairs I need to do right away and what I can hold off. I look forward to this dealership staying this way ! I did get life time oil change free - always like that .Despite the overhead cost dealerships have , I finding the pricing here alright . If I were to buy a car in future, it will most likely be a Nissan and this dealership would be my first stop .

FamilyGuy874

22 de jun. de 2016

David Cox made buying a car easy. I have purchased a few cars in the past and this experience was by far the quickest and most efficient. I called David over the phone to explain what I was looking for and made it clear that I live a good distance away and did not want to make the drive only to waste my time. After chatting back and forth and sharing some laughs I scheduled an appointment to meet with him just a few days later. When I arrived to the dealer I was on a time crunch. I was in and out of the dealer in just a few hours with a deal I could not refuse. He certainly made the process easy and helped me find exactly what I needed. I would certainly recommend Priortiy to anyone in the market for a vehicle and David Cox is the man you want to see when you go.

universus

21 de jun. de 2016

Stacey King and Jenny Harbin are amazing! I have been bringing my 2004 Nissan Armada to them for years and after 305,000 miles, they have kept my baby running smoothly. They take care of me in a timely manner and always make sure I am able to get to the next chapter in my busy life which is a must in the hustle and bustle of Northern Virginia!I consider Stacey and Jenny a part of my family because they have made me feel a part of the family at Priority. When people hear about how my truck continues to be the best investment of my life, I tell them how Priority has kept that investment returning and as a result, I have family members who have bought cars there too!Thank you, ladies! Continue being incredible and lovely!

Roy

20 de jun. de 2016

It was nice for me go to Nissan Chantilly. I bought Sentra SL. Jay was nice, he never pushed anything but kept us informed about all other vehicles, comparing side by side. Actually I got a good deal.

rahul mandadi

19 de jun. de 2016

Stacey was very busy but still was polite and very professional. I was there for servicing my Car. Thanks Stacey for taking care of me.

Jennifer S.

14 de jun. de 2016

Worked with salesman and snazzy dresser Abdel Bouydra. Genuine guy who listened to my priorities and patiently showed me about 6 million cars at my request. We came to an equitable compromise that I felt good about and he followed through on all promises. Would definitely buy a car from him again.

karensheb

14 de jun. de 2016

I recently purchased a Juke at Priority. Abdel Boydra was my salesperson. I could not have had a better and more pleasant experience!Abdel was helpful, patient, knowledgeable, and responsive. He was supportive and informative throughout the entire purchasing process. He made us feel comfortable and like we were in good hands.I would highly recommend both this dealership and Mr. Boydra as a salesperson.

Bigmac128

10 de jun. de 2016

David Cox of Priority Nissan Chantilly made my buying experience a pleasure. He stayed well past closing time the first night I was there showing me cars and answering my questions. He never put pressure on me during the time I was there. He gave me all the time I needed as I was making my buying decision and he helped me get the deal I was hoping for. A first class buying experience from beginning to end. Thanks David and Thanks Priority Nissan!

John Schaffstall

9 de jun. de 2016

During my 45 years of car buying, i have come to appreciate good service. This dealership and especially Bruno Zambrana have far exceeded my expectations. Tthey go above and beyond to make not only the car buying experience easier but after purchasing your car continue to treat you as a valued customer. I cannot say enough about them. Great place to purchase a car!!

Dina

6 de jun. de 2016

Donald Pargoff was great and the service was excellent

Karen

26 de may. de 2016

Jenny Harbin in the service area is great. Love that I can get in and out for service easily

key

25 de may. de 2016

Love how fast and efficient the services are here!

daveva1

25 de may. de 2016

I came to Nissan to have an Oil and Filter change done as well as an inspection of my brakes. Bobby Sparks was my service manager and he took the time to listen to my concerns. He made the process hassle free and was upfront and honest. He was helpful and quick to offer solutions to my concerns!

Vinny B

23 de may. de 2016

Found this dealership online an contacted Adham an company to get some information on a Rogue I was interested in.Traveled more than 2 hours to get our new car from Priority of Chantilly. Check out their web site for some great deals on their 2015 left overs. There's probally something there for everyones needs an price.

schlievec

21 de may. de 2016

Stacy King is the best service manager I've ever worked with in over 40 years. I particularly enjoy the free oil change and getting my car washed.

Winemaker949

20 de may. de 2016

Stacey King is a great service adviser. She is always helpful, explains any needed work and works with our schedule to get the work done.

VinHong2016

6 de may. de 2016

My wife and I were there to see Stacy King, service consultant, but it turned out we traded in and bought their car. First, the deal was off because the price was not agreeable. Then, this dealer called us after we left their place halfway home. They agreed to take our offer.Sometimes the buyer need to be firm and leave the place in order to buy cars from the dealers ?!!I like to recommend Stacy King for service and Don Pargoff for sale. Need a Nissan with Priority for Life, come see them.VinHong2016

vmcen.vmcen

6 de may. de 2016

Priority Nisaan has Awesome customer service as all ways. Jenny Harbin is so helpful. The service center always provides me a fast and great service.

Satisfied Customer

5 de may. de 2016

Stacy King and the service department is the best. Never had a problem in the almost four years I've been dealing with them. Jenny is also great. Both are very customer oriented and great representatives of the dealership.

Priority Nissan

4 de may. de 2016

Jenny Harbin in service provided me world Class service. Thanks, Lucinda

Pfamily4

4 de may. de 2016

Excellent service by Stacey and the team. Prompt, professional, knowledgeable, and explained every step along the way. Stacey made arrangements for me to be dropped off at home and has the driver return to pick me up once my Pathfinder was done. She was in tuned to the fact that I needed my vehicle back in time for my kids sports activities.

Lupo

4 de may. de 2016

Recently bought our second vehicle from Priority and was pleased with the salesman Don Pargoff! Like myself, he was a no nonsense guy and did not try to be condescending, which is often the case in this business! His follow up is notable, a very important part of business!Their service department is "Top Shelf"! Notably Bobby & Stacy are both great people to deal with service related concerns! I've never been pushed into a repair that was not necessary!My 4 Star rating would have been 5 Star were it not for the initial showroom experience (prior to meeting Don Pargoff)! He saved the "deal"! I might suggest that your staff in the showroom spend a little more time on the customer in front of them and worry less about grabbing the next phone call!

vw

2 de may. de 2016

I have bought several cars from the dealership and have been happy. The service is always top notch, Stacy King explains what needs done great

Emp1

28 de abr. de 2016

All of our service needs on our Altima have been performed at Priority Nissan. We always ask for Stacey King in the service department. She is so helpfull and knowledgeable and explains all that needs to be done on our car. It will be very difficult to even consider another dealership simply because of Stacey King and the service department.

"Ultimate Nissan Altima Fan"

24 de abr. de 2016

I brought in my car for a manufacturer's recall, as well as to have an oil change and to have a problem with the navigation system checked out. My customer representative, Stacey King, did an excellent job in detailing all my concerns, including having a software update installed in addition to getting diagnostics run on the front passenger seat air bag system to ensure its proper performance. To top off the service, she also had the car run through the dealership car wash once all the repairs were completed, which was an excellent finishing touch to my visit.

Austin

22 de abr. de 2016

I have been to Priority Nissan in Chantilly on several occasions for routine maintenance. Each time Jenny Hardin has been involved in the service visit. She has always been professional and courteous. More importantly she has been respectful of my time, ensuring I know how long the service visit will take. And the work is always completed in the timeline promised.

J.C. Marshall

4 de abr. de 2016

I own a 2010 Nissan Altima and love it, but my niece was in need of a vehicle so I decided to give her my Altima and I began the car buying process...argh! I did not start with Nissan because I was working with a strict budget and I already knew the new Altimas were out of my price range. I had been car searching for almost a month when I brought my car in for an oil change at Priorty Nissan in Chantilly, VA. While waiting I decided to visit the sales desk in a last ditch effort to find a great new car on my budget. Within minutes of talking to the Sales Manager and David Cox I was sitting in a car that met every one of my requirements and the most important...my budget! I purchased a new 2015 Nissan Altima! I cannot even express how happy I was at professionalism of the sales staff. I never felt pressured and most of all because I had already looked around I knew what was on the market for my price range and nothing even comes close to my beautiful new car! I will never shop anywhere else. Well done!

anupamc

2 de abr. de 2016

Recently purchase the Nissan Pathfinder Platinum from this location,excellent sales team.. Ankush helped us with right price; Nick and Richie were very patient with us right from start and helped us negotiate the right deal. Excellent Team doing a wonderful job !!

kotorsko60

2 de abr. de 2016

Fredy Cuellar was my sales person he did exelent job and i will be recommending people to come see him and the dealership,it was an honor purchasing a carr from Fredy Cuellar.He made purchase of my new carr very easy Thanks!Jazavac S

rocky12

1 de abr. de 2016

Keith Harrison was my Sales person he did a wonderful job and now i will be recommending people to come see him and the dealership, it was an honor purchasing a car from your dealership from Keith Harrison. Mr.Keith Harrison was very knowledgeable and He made the purchase of my new car very easy. I would also like to thank Josh Channel he was a wonderful person in the process. Thanks again

Satisfied Customer

20 de mar. de 2016

The salesman, Donald Pargoff was very friendly and knowledgeable about Nissan's.

Raj

20 de mar. de 2016

I bought Nissan Sentra from this dealership. I worked with sales consultant Fredy Cuellar and he explained all the details and overall car buying experience straight forward and transparent. I would recommend this dealership for any one who is looking to buy a car.

DaniK2016

10 de mar. de 2016

Jenny Harbin help me out in service department. What a wonderful service provider. The service I received from her was quick and fast and the prices were wonderful she's very helpful to let me know what was wrong with the vehicle as far as what needed to be fixed and what wasn't necessary but what could be fixed later. She's an amazing lady and I would keep coming back for their service each and every time.

LNorman0816

7 de mar. de 2016

Jenny is the best service advisor at the dealership. She is extremely professional and knows her customers needs and wants. Jenny even lets me know when service is needed on my Juke. I only work with Jenny when I visit the dealership because I know that she is fair and honest.

Midnight Jade

6 de feb. de 2016

Richie Staggers was awesome, I had visited him a month prior to buying my car. We test drove about 3 different cars and Richie was awesome explaining features on all those cars. A month later I went again and bought my car from him. I was impressed by his personality, patience and his professionalism. Would definitely recommend him.

Sanjose

7 de ene. de 2016

Fredy Cuellar is very professional he took care of me and I am very pleased to do business at Priority Nissan Chantilly . I will recommend to buy from this dealer and specially look for Fredy Cuellar.

LamboDreamer

4 de ene. de 2016

I had went to 6 different dealership before arriving at Priority Nissan of Chantilly. I had to say it was by far the best experience I had. Mr. Richard Staggers showed me the vehicle I asked with all my request without wasting my time or his. Had a test drive and showed me the options on the vehicle. After the test drive I had asked him I needed to think about the vehicle. I wasn't pressured to the point that took my time or felt annoyed( had that) at other dealership.The next day I bought the car. During the purchase process they took care of me from Mr. Staggers to the finance, Mr. Neesum( sorry if spelled) your name wrong. And of course the manager.

vivi86

1 de ene. de 2016

Fredy Cuellar is a great helpful and patiene Sales Associate. He cares about his customers, and will make sure they are satisfied after their purchase. The manager in Finance Rafel Jabour, was really wonderful and honest. I'm very happy I had such a wonderful experience at Priority Nissan Chantilly!!

AZ

2 de dic. de 2015

I had the most disappointing experience with this dealership that I've ever had with any dealer. The internet sales manager was arrogant, extremely unhelpful, and in that completely unprofessional. In one of her e-mails, she confirmed that it's their dealership POLICY not to give a break down of the additional fees and charges via e-mail. So, don't expect you will get anything out of your e-communication. They'll just slap you with $2,000 of fees and charges if you go there in person. I still don't understand why they need an internet department if their policy is not to provide information online? Oh, I know why--because because they have a hidden agenda. I would never set foot there and I really hope other people would not either--they do not deserve your business if they don't keep their communication open and honest.

Kevin4848

2 de dic. de 2015

Let start off by saying I went to a few dealership and was BS around. Walk into Nissan and there they was my angels. They would not let me leave without my car. Great service. Good people. Thanks to u guys I'm in my new car. Everyone go to Nissan of Chantilly they got you

cubman25

1 de dic. de 2015

Priority Nissan and the staff made my car buying experience so easy I almost couldnt believe I was buying a car. Nick/Allen/Ash were all amazing. From the final price, to the financing process and the unbelievable customer service, I left very happy. Oh yea, the NISMO 370z I purchased wasnt too shabby either.

Keithharris

29 de nov. de 2015

Keith Harris is a wonderful sales associate! He made the experience painless, funny and exciting. The manager Tim and finance Rafael were very informative and helpful. I am recommending Priority Nissan to all my friends and family! Thanks guys, may God bless you!

Ed G.

6 de nov. de 2015

We went to the dealer with the intention to purchase the car that one of the managers, and the sales representative, confirmed several times (via phone, text, and email) was available on your lot. The car wasnt there. For almost 3 hours, the dealer tried to get us to settle for 2 cars that were not under the specific description we were told repeatedly was available.The manager was able to find a similar car in the area, only to then inform us that the fog lights are an after manufacturer, dealer installed item. This means that after we buy the car, we would still have to wait for the dealer to order and get them installed, incurring in yet another change in the final cost advertised.When the finance agent came to talk to us, he asked for an immediate down payment of $5K, so they could start the credit check, and as an insurance that we would buy the car the next day when they finally bring it in. When we refused, he proceeded to question why the dealer should trust us in coming back. Honestly, I found myself wondering the same thing as the dealer has already given me enough proof that I cant trust them. When we were about to leave, he told us that they would put on hold the process and wait for us to inspect the car the next day and if we found everything ok, THEN they would start the finance process and credit check.Considering all that had happened, we revoked (in writing) any authorization we might have given and asked the dealer to consider null any document we signed (which, by the way, we werent provided copy of, even after requesting it).2 wks later they started to make UNAUTHORIZED hard inquiries in our credit file and now are saying that they will not be responsible for any damage it may cause on our credit!-It has been reported to the police & the Better Business Bureau

Stronglydislikespohanka

15 de oct. de 2015

I recently purchased a new 2015 Rogue and worked with Fredy Cuellar. He was a great salesperson and would highly recommend seeing him when visiting this dealership. The overall experience was great and went very smoothly. Best car buying experience I've had to date!!

xanmar2015

27 de sep. de 2015

Everyone here at Priority was extremely helpful. Their customer services in every department was amazing and they did everything in their power to make my first car purchase a great experience!

Marcm

26 de sep. de 2015

Mr. Harrison was very professional very courteous and left no detail untouched. He went the extra mile to ensure that my daughter was completely satisfied and pleased with our very first Nissan purchase.

r123

20 de sep. de 2015

they are so good we r in the market fra used car but withthehelp of them able to get a new car they r awesome

Customer

17 de sep. de 2015

Please avoid this place for servicing. They will rip you off with prices. I have done 4-wheel alignment, power steering fluid change and break pads replacement. They gave me a quote for $425 and I said go ahead. To my shock my final bill was $785. I got quotes from couple other NISSAN dealers and to my surprise I could have done everything for $429+tax. Service was awful and people are so arrogant. I have escalated the issue and brought it to Service director's attention and still he backs up whatever that was done. This place sucks big time.Looking back at everything that was done, now I am getting doubts if you theys have really done the work that they billed me for.They suggested everything (4 wheel alignment, power steering fluid change and break pads replacement) that was done. I really dont know if the problem really existed as I blindly trusted them. If I really had the problem and make the changes I should have done it under $400. Please be fair and don't rob the customers.

MaryV

11 de sep. de 2015

We were in the market for a good used truck and stopped into Priority Nissan of Chantilly because it is "in the neighborhood" and because one of our neighbors bought a couple of vehicles there and spoke highly of them. Cruising the lot we found a truck that we just fell in love with and went in search of a sales person. Keith Harrison met us on the lot and had the truck brought around for us to take a test drive even though this vehicle had not yet been posted for sale. He was very helpful and accommodating, as was the sales manager and all of the staff there. Our primary stipulation was that we wanted to pay cash with no financing and had a specific bottom line. Keith and his manager worked with us until we reached a price we could all agree on. Also, the Priority team went over and above to call of duty to correct a few things that we had noticed on the truck. All in all, I would say this one of the best experiences we have had at a dealership and would definitely recommend them to anyone looking for a deal on a new or used vehicle.

Kfink

4 de sep. de 2015

Keith Harrison led us through the process with patience and professionalism. We got a great vehicle & great price. We were treated with respect & had fun.

Sheila 2015

1 de sep. de 2015

I came in looking for a red Rogue and they went out of there way to get me the car I wanted. I would recomend them to everyone.

Jon H.

31 de ago. de 2015

I came to Priority to buy a used truck I found online. Ankush was my salesman and the customer service by him and everyone during the car buying process as well as all of the employees was fabulous. It was so good that I returned a week later wife my spouse and we bought her a new vehicle with Keith as the salesman. All in all great experience and can't say enough about the professionalism and customer service.

Tara

27 de ago. de 2015

I came in to trade my current Altima in on a newer model. Keith was my sales rep and he was wonderful. I felt right at home from the minute I walked in. Keith is knowledgeable, personable, and does his job with class and integrity. I worked with Tim in the finance department and he was wonderful as well. In fact, every person I encountered at this dealership was a pleasure to work with. I really can't recommend this place enough. I will definitely be back for any future purchases.

Sem123

25 de ago. de 2015

I got into a car accident and totaled my previous 2015 Altima . Nissan was understanding and put me in an even better Altima paying only $10 more a month. I would totally recommend Priority Nissan of Chantilly to anyone! Keith helped me!

BDB Peter

23 de ago. de 2015

Well I had a terrible experience here. It started when a salesman gave me a price, then when it came to make a deal, the price jumped almost $3500. I felt like they pressured me to buy add ons even before they gave me a monthly payment price for the vehicle. Would not recommend going here just because they couldn't work with me on a price...AT ALL. The dealership I ended up going with, made there best offer and still worked with me, the opposite happened at Priority.

TK

22 de ago. de 2015

We went to Priortiy Nissan to lease a car for our daughter. As a first time customer to Nissan, I did not know what to expect, but I was amazed and happy about the AWESOME experience that we had with Ankush in sales and with Ash in Finance! They made the process pleasant and were very helpful with questions that we had and my daughter was excited to get her car and not be nervous about the process. Ankush and Ash both are genuine and down to earth people! The process will be a breeze when you work with them! Thank you for making a first time Nissan experience hassle free and awesome!

Kdcrabill09

22 de ago. de 2015

We were greeted before we even made it into the Nissan dealership. The confidence Keith had let us know that we would have a promising car buying experience and we did! We ended up buying the 2015 Nissan Rogue and we are so pleased with his knowledge and experience! We recommend this place and ask for Keith.

coburnett

15 de ago. de 2015

I, like most people, normally loathe the car buying process. But Priority Nissan in Chantilly has changed that around for me! My husband and I stopped by on Saturday 8/14/15. Our sales person, Keith, was extremely knowledgeable, personable and he genuinely had my best interest at heart. Not once did I feel pressured and somehow he actually managed to make the process fun. The finance dept was great, too. The person we met with was very thorough in explaining everything. Overall, my experience was great. I walked away with a car I LOVE! Everyone we dealt with was friendly, efficient and made you feel like a priority. I highly recommend them!

Pacerguy00

13 de ago. de 2015

Steve and the whole Priority team was great. Steve was great to work with. He was funny and down to earth. I never felt pressured to buy. He even showed us a great honey farm on our test drive. I don't wanna say it sealed the deal, but you do collect more bee's with honey.

Steve W.

10 de ago. de 2015

I took my car to Priority Nissan in Chantilly VA in July of 2014 because it was making a whining noise that sounded like it was coming from the transmission. The service manager told me that Nissan had identified a problem with the transmission overheating and had designed an add on transmission fluid cooler, and that they would order it and install it in about a week. I elected to continue driving my car until the part came in rather than make Priority give me a loaner. After nearly a month of not hearing back from them, I called for status and was told the part was on back-order and they would call me when it came in. This went on for over a year, with me checking in occasionally (Priority NEVER called me to volunteer status) and Priority repeatedly telling me it was Nissan's fault, not theirs. Nothing like you car dealership sticking up for you after you make a $20,000 purchase from them, right?Today, August 10, 2015 (yes, that is 13 months after Priority originally identified the problem), I called them after 6 months of silence and once again asked for status. After 4 calls throughout the day (again with the refusing to call me back ???), I finally learned that the part is now available and they can get it in a few days. Now, I refuse to believe that, after 6 months of silence from them, I just happened to call when the part became available, so why didn't they contact me months ago when the part really became available? I've been driving my car around with the transmission making this whining noise for a year. And what does the whining noise mean? It means parts are wearing down much faster than they should be. Who knows how much damage I have done to my transmission.I very reasonably requested that I bring my car to them and get a loaner until they get my car fixed, but they refused to accommodate even this simple request. I have to wait until the part arrives and bring my car in at their convenience.This is starting to turn into a rant, so I'll wrap up by stating "Thanks, Priority Nissan, for making me your first priority." Suffice it to say I would not recommend buying any Nissan product with the Continuously Variable Transmission in it, and I would definitely not recommend buying any car from Priority Nissan. Their company name is a little misleading.

Sam22033

10 de ago. de 2015

My family and I stopped by on Saturday and met with Mr. Sharma to look at a Altima . We really appreciated how patient he was with us. The entire process took less than 3 hrs and at the end of those hrs we had a brand new car!!! Mr. Sharma is a great asset to the Nissan team!!!

ldiaz

8 de ago. de 2015

I'm so happy with my Nissan Pathfinder and Ankush Sharma helped make this buying experience excellent! Everyone was very helpful, professional, and answered all my questions. It was superb!!

His & Hers

26 de jul. de 2015

Our Sales Professional at Priority Nissan of Chantilly, Steven Lamey, was simply The Bomb Dot Com! Never in our car shopping history have we experienced someone like Steven, who is blessed with a rare combination of vehicle knowledge, operational efficiency in the facilitation of test-drives without delay, and a genuine kindness and focus on our interests and needs. My wife and I leased two vehicles at the same time because of Steven's willingness to cater to us, even allowing our young children to entertain themselves by sitting at his desk, and to pop in and out of nearly a dozen spotless vehicles in their beautiful showroom. For heaven's sake, Steven even came in to work on his day off (with very little notice) to make sure we received a white glove experience while picking up our vehicles. I pray that Steven is still on board three years from now when we are ready to select our 2018 models.

anu y

12 de jul. de 2015

never trust this guys for the price they promise.... don't even consider going to this dealership.never trust this guys for the price they promise....

Shabz123

14 de jun. de 2015

We went here to buy a new car for my husbands work. When we got there no one acknowledged us so I had to ask if anyone was working. The guy at the desk said that the associates were on lunch ( at 5pm). When we got the guy to show us some cars than he gave us really xxxx high numbers for the price of the cars. When my husband said he didn't want any of them, the sales guy got really freaking angry and mad. He threw the car keys on the table and walked away, my husband told him that it's his job to sale cars with having a good customer service and we walked out. While walking out the th guy at the desk asked us why wer leaving and my husband told him that th guy didn't know wat he was doing. Very very very bad service, will never go there again!! I had bought w brand new car about a year ago from Chantilly toyota and they have the BEST service!!

William E.

26 de may. de 2015

I live in Alexandria. Chantilly is not local or even the closest Nissan dealership to me. Did the research. Glad I made the move to Priority Nissan. No other Nissan dealership in this area can match the "Priority For Life" program. Free Oil changes, Free State inspections, Free Towing, even Free Engine replacement! Walking through the door. No pressure. Wasn't attacked by several people. Professional yet genuinely friendly and helpful staff. Every person that dealt with me during my recent new Sentra purchase, was very easy to work with. I never heard a "No". No secrets or games. Ben Clark, Abdel Bouydra, Rafel Jabour, all helped me until I was completely satisfied. They really know what they are doing over here at Priority. Glad I found a new Nissan dealership to call home. Worth the drive for me!! Thank you fellas and Priority Nissan.

Kath.stoopsatgmail.com

20 de may. de 2015

A great team of men and women who go out of their way to be as friendly and helpful that it feels like your are part of the family. They are all very welcoming and sincere in helping you with the sometimes confusing process of buying a car. A special thanks to Mar Robles. He was so helpful and patient.

eddy3010

19 de may. de 2015

I am extremely pleased with my purchase at Priority Nissan of Chantilly. I would like to give my many thanks to Mr. Robert Clifton for making my purchased a very pleasant one. It's extremely rare to find individuals at a dealer that will guide you through the whole purchasing process in a professional, honest, and patient manner nowadays. Also, my many thanks to the Finance Department for getting me a really good deal. Bottom line, I got nothing but wonderful things to tell my friends about this dealer. Thank you all!

nbh2

11 de may. de 2015

The sales person was really nice, however once we got to his desk was when the horror started. The sales guy was trying to be reasonable and work with us and when he would go talk to his manager all you could hear was yelling. His manager has talking down to him in front of everyone in the show room. He would even talk about us as we sat there waiting. He said "NO! She is crazy. I am not doing that. She can go somewhere else." The two people at the front desk where sitting there looking at us with the most disgustful look on their faces like we were from another planet and wanted us gone. As son at we noticed how unprofessional this place was we got up and thanked the sales guy for his assistance but we were no longer going to stay there. He insisted in waiting and called the manager over to talk to us twice and he refused to come. The second time was something i had never experienced before. The manager literally walks right past our cubicle while as the salesman is calling him over to talk to us and he doesn't even glance our way. Walked by and ignored us as if we were peasants to him. I must say it was an unbelievable feeling that i cannot explain. When someone hears you and simply doesn't acknowledge you for for a reason you do not know. This reaction came out of left field and I have no idea why the two people at the front desk and the manager acted the way they did towards us and the salesman. This is not a place I would trust to do business with or even provide them with you personal information. All of the cars we have ever owned were Nissans and after this experience it really made us think differently and we have even contacted corporate. These employees should not represent the Nissan brand or make other customers feel degraded ever again.

linnes26

4 de may. de 2015

THE Finance team led by Ash provided in with World Class service in helping me finding me a financing institution.Thanks Ash for getting in into my Nissan.. I love that car.

jroberts13

3 de may. de 2015

This past week I bought a new, 2015 Nissan Versa Note. Robert Clifton sold me the car and he was extremely patient and explained everything about the car in detail. He was not only pleasant to work with but gave great customer service. He made the process of buying a new car quick and painless and exceeded my expectations. I love my new car and appreciate all of the help I received before buying my car.

bijesh

1 de may. de 2015

I purchased my versa here in Feb of 2012 and since then I have been coming here for regular maintenance service. I was very pleased with my sales experience and the service experience is outstanding. I use the express service and impressed with assistant manager Jenny, She is very polite and professional. She tries to accommodate even it's a busy weekend. Highly recommend this place to buy and service.

tashasentra 2014

30 de abr. de 2015

I was so upset that my Ford Explorer was totaled and I had to get a new vehicle so I set upA appointment with Mar at Nissan priority and he showed me the Nissan Sentra and we test drove it and he was the best car salesman that I ever known. He explained everything about the sentra throughly and he answered all my questions and he knows great deal about vehicles! Felt great about the car and so I purchased it and all thanks to mar! He was the best! Recommend mar to my mother in law so I hope she goes to see him! I love my sentra

Lewis

29 de abr. de 2015

I went to Chantilly Nissan and was greeted by a dealer by the name of Mar. I highly recommend you ask for him! He was absolutely amazing and helped me through the process. I was really short on time and I was 3 months pregnant at the time. My two young kids came along and Mar made it as painless as possible. He answered all my questions and took the time to show me all the extras on my car.He didn't stop there. I moved across country and Mar continued to answer questions I had. I couldn't figure out how to stream my music from my phone so I called Mar. Mar sent me a gadget in the mail and continues to help me. He has gone over and beyond to make sure I'm happy with my car. He is by far hands down the best dealer I have ever worked with. The first week I had the car I had some issues with the back gate. It wouldn't close with the push of the button from the remote. This only acted up at my house. Mar drove a fully loaded Nissan Armada to my work in Herndon and swapped cars with me. He took my car back to the dealership to have the service department look at it again. They found nothing wrong and I never had issues since I moved. Thank you Mar for taking that extra step to help your customers out. It is really hard to find dealers like you. ?

Cindy

29 de abr. de 2015

Very knowledgeable about the model and features about the car. Very friendly, patient, detail-oriented and professional. Best car shopping experience! And this is the 4th car I am shopping for. He also explained what services the dealership would provide for the future schedule services such as oil changes, and so on. Mar also followed up and provided updated information on arrival of new model of the car so I know when I can schedule my time to visit the car dealer and plan on my budget. Will definitely recommend him to my friends and relatives. I would say he provide 6 stars services.

EriclilNica202

29 de abr. de 2015

my experience with the dealership was great, From step one to the last. Mar roble my sales agent was great in every aspect. He went above and beyond to get my needs met. Thanks again Mar. Ask for him on you next Nissan car purchase needs

No trust no sale

23 de abr. de 2015

I came into service for an issue with my remote/key. The docking port wasn't recognizing the key and since the battery was dead I was s stuck upstream without a paddle. Dealt with Carlos originally, however when he did not produce anything after a week I called back and had Gary Diaz. What a pleasure, within two days he had ordered the specialty part needed and installed quicker than I thought at NO CHARGE or inconvenience to me. GREAT SERVICE, THANKS GARY DIAZ!!

afelsted

20 de abr. de 2015

Mar helped me out with my used car purchase. He was helpful, generous, and able to answer all my questions. Furthermore, I felt like we were on the same team. I love the car. I was happy with the price, and there was no haggling. Seriously, Mar did such a great job! :-)I'd recommend this dealership to anyone.

TominChantilly

14 de abr. de 2015

I just had yesterday another positive experience with Priority Nissan of Chantilly. I worked with Alan, used car sales manager, David, GM, Ben, Sales Manager, Robert & Abdel from the sales department. All were professional and knowledgeable. I had an issue with another Nissan dealership and preferred to continue buying from and servicing my cars (Jenny & Stacy are wonderful) with Priority Nissan anyway. They did not present the same issues the other dealership did. I enjoyed my test drives, walk throughs, conversations and general experience. I have bought many cars over the years. I would easily rank my experience with this dealership among the best of those. I say this to include time spent with these folks prior to and after their acquisition. I will recommend and continue to work with them.

jagger

2 de abr. de 2015

I didnt realize that this dealership would turn out to be a big disappointment. I brought my car in to have the steering wheel vibrations and an abnormal clicking noise on my turn signal checked on Friday. Test drove the car with a technician and determined that my wheels would need to be balanced and that the combination switch was failing and needed to be replaced. Great! Had my wheels balanced in no time! Felt good and thought, wow! These people are great, fast service and friendly. With regards to the combination switch, I held off and inquired if they could at least find whether the repair would be covered under my extended warranty. After all, it wasnt a cheap repair. Of course, my service advisor reassured me that I would here from her the following Monday. Fantastic!! Glad I did my research and found this awesome dealership that takes good care of their customers. So, I left the dealership thinking Id hear from her on Monday, just like she said. What do you know? Today is Thursday and I still havent heard back. How long does it take to contact a company to determine my warranty coverage? The sad part is I have made multiple phone calls and wrote several emails and not a single reply from my service advisor on this issue to this very moment. Its bad business practice to ignore your customers and certainly a terrible way to earn a devoted customer. Its a shame that a dealership would ignore a customer. You definitely wont be seeing me back at your dealership again. And yes, I finally got the parts replaced at another Nissan dealership today. Thank goodness, I acted otherwise; Id be waiting for nothing. You turned out to be a big disappointment.

mbashur

25 de mar. de 2015

"I went to Priority Nissan of Chantilly to purchase a new car after being at another dealer that was rude, dishonest, and failed to honor promises made before my visit. Priority Nissan of Chantilly was the exact opposite experience. Ben Clarke and Steve Lamey were very friendly, honest, and knowledgeable about the car. Steve made sure we were comfortable while waiting to fill out paperwork and everyone made sure that the process was as efficient as possible. I will definitely consider the Priority Group for the purchase of my next vehicle.

John Wolaver

24 de mar. de 2015

I had an outstanding experience with the sales team during my recent purchase of a new Nissan vehicle. Steve Connor and Ben Clarke were simply great--knowledgeable and professional in all respects during the sales process! I also was favorably impressed with the showroom, Eric Hawkes, service manager and his department, was both courteous and friendly I plan to have my new vehicle serviced at Priority Nissan of Chantilly.It is a fantastic dealership!Thank you.

AllieL

17 de mar. de 2015

I had a wonderful experience purchasing a Pathfinder at Priority Nissan of Chantilly. Our sales rep, Steve Connor, was helpful, patient, and knowledgeable throughout our entire car buying experience. I truly felt like a priority - Steve would follow up on any messages I left for him with questions about my vehicle. He stayed with us past closing time on Sunday to work out a terrific deal on my new car and trade-in. We came back Monday afternoon to work with Carol on a price to install dual DVD players on our headrests and Joe Tomarchio through financing - one of the fastest, easiest financing experiences I've ever had! I highly recommend Priority Nissan for your next vehicle purchase.

Soccergal21

15 de mar. de 2015

Whenever I am having car problems I always go to Priority Nissan of Chantilly. I always know that I can count on them to fix my car in a short amount of time. Whenever I go I always call Bobby Sparks. He is the Friendliest guy there, and always knows what the problem is. Since going to Priority Nissan of Chantilly I have never gone anywhere else because they do such an amazing job.

Haley

5 de mar. de 2015

I've been to 5 different Nissans in northern virginia and Nissan of Chantilly is by far the best one! great service and great people. Recommend working with Bruno Zambrana, he cares about the customers time and convenience

Jayjay

5 de mar. de 2015

I had an excellent experience with their express service. My service advisor was Bruno and cannot remember his last name. I told him I was in a rush an asked him favor to quickly check everything. And he finished everything fast plus they washed and vacuumed my car and topped off all of my car fluid. Bruno was very pleasant to have conversation and ask questions about my vehicle. Couldn't be happier. I really appreciate for their service. Thank you Priority and will see you guys on my next service.

charles chung

5 de mar. de 2015

Nissan Chantilly has the best service department. Bruno Zambrana makes it quick and easy and has great customer service skills! highly recommend his express team for quick services.

Flyboy78

4 de mar. de 2015

I was in for an oil change and tire rotation service last week and Worked with Bobby Sparks in service. He found a couple of things I needed but would never know unless someone was looking for them. He found an open recall I didn't know about as well and took care of it. I will be back in the future with this kind of service. I bought my car there as well and had no problems with that either.

Sharky

4 de mar. de 2015

I bought my car from Priority Nissan and week later I had a nail in my tire, and from there I called and spoke with Bobby Sparks in Service. He made me a priority in his busy day and got the tire fixed and me out there in 20 minutes. My coffee wasn't even done yet. He knows the meaning of perception and I had a bad perception of my vehicle only after a week of ownership. Thank you Bobby and we'll keep coming to ya

ODUgirl

11 de feb. de 2015

I just purchased a malibu from here last week (2/03/15) And I love it already! I made a 3 hour drive to go pick up the car and when I got there the car was right out front ready for me to test drive it. The car had just had an inspection in January so I didn't have to take it to be inspected. I did however take it to my mechanic and there's seems to not be any major problems aside from glitches with the power locks in the passenger door. Abdel exhibited great customer service! I would definitely buy from them again.

Mohammed

8 de feb. de 2015

Bruno Zambrana was my service advisor during my last visit and I will definitely be looking for him again during my next visit. Very professional and friendly young man. He truly cares about the customers time and preferences.

Nissan customer

8 de feb. de 2015

I received a card in the mail for free oil changes and I was shocked! I thought I'd give it a try and I was expecting a low quality oil change since it was free. Bruno Zambrana took care of me when I pulled in and anything but low quality. He was very professional and got my vehicle done on time and even washed and vacuumed it. Will definitely be coming back to the dealership, and will do business with them because of their great service.

almaz

6 de feb. de 2015

I had a pleasant experience purchasing my car at Priority Nissan of Chantilly. The sales rep Mar Roble was curtious, knowledgeable and very helpful. Although I did not get a reasonable trade in Prince for my old car, I am pleased with the one I purchased. And yes, I recommend considering Priority Nissn of Chantilly if you are looking to own a nissan.

Gana

5 de feb. de 2015

I went to Priority Nissan Chantilly to see a used Nissan car based on my online research but purchased a new 2014 Sentra SV slightly lower than the used car price. The sales consultant Ryan was friendly and not pushing you to make a deal. He answered our questions and brought additional help when required. Overall he made the entire process hassle free and the dealership's some of lifetime services and their environment is good. As Ryan mentioned he didn't expect, he will sell a car that day and either i didn't expect, i will buy a car that quickly. I am confident others will have the same or better experience when they visit Priority Nissan Chantilly. Thumps up!!!

Michael

1 de feb. de 2015

Highly recommend having your car serviced by this service department! One of the consultants, Bruno Zambrano always goes out of his way to make everything run smoother. He washed and vacuumed my car himself because his porters were busy. Thank you for taking care of me bruno!

Brandon

1 de feb. de 2015

I recommend taking your vehicle here for service because of the efficiency! I stopped by for an oil last week and Bruno Zambrana had my car serviced, washed, and even vacuumed in around 30 minutes. You can really tell he cares about people's time.

Gary

30 de ene. de 2015

This is a every friendly dealership with excellent customer service. I have taken my truck there often and Stacy King does an excellent job of explaining the required repairs and why the repair is required. She is friendly and very helpful.

Kurt

30 de ene. de 2015

The dealership is clean and everyone is friendly especially Ms. S. King. When you need your car serviced she lets you know right away what to expect whether its a oil change to a new axle. She provides great customer service!

Erik

29 de ene. de 2015

From the first day, Steven and Allen were very helpful in answering my questions and ensuring that they understood exactly what I wanted. Even though there was nothing on the lot that fit the criteria I had described, they were committed to finding exactly what I was looking for. Throughout the searching process they were very quick to respond to all of my inquiries and were great about proactively updating me on their progress. They were also very friendly and pleasant to work with which made the process much more enjoyable. They found me a beautiful 4runner and I could not be happier with it. I am very grateful for all of their help and for making the process a pleasant experience. Many thanks guys!

Cherise

28 de ene. de 2015

I have been coming here for years and only see one person Stacy King! She makes sure that all of your needs are meet. This dealership is truly awesome! Thank you for your dedication Stacy King!

Guss-c / 350Z

28 de ene. de 2015

Finding an automotive assistant service manager best suited to your needs is necessary because their decisions are to help you to maintain your vehicle in making the most of your vehicles' lifespan. Having the right agent can save you time, effort and aggravation in finding the perfect maintenance services solutions. Stacey King is one who will understand your needs and has been my service assistant since 2010. She delivers customer satisfaction. Stacey will disclose all the facts of your repairs and everything that you need to know about the service. I will give her a recommendation because of trust, her experience and performance. Regards, Cynthia Harris

amir jihan

28 de ene. de 2015

I went to the Honda dealership right across the street to see what kind of deal I could get before going to Nissan for my new rogue. I knew exactly what I wanted, I have friends and relatives in the car business so i kind of have an idea of whats going on. I did not want to play any games and was not in the mood to have to go back and forth with the price. I was ready to argue and leave at the first sign of any BS. Steve Lame (I think thats how you spell his name), our salesman was awesome!!Not only did he not play games, he was honest, thorough, super friendly, and not only did he take the stress out if buying a vehicle, but actually made it an enjoyable experience. I should mention that the manager was fantastic as well, and finance was very fast.I will definitely recommend Nissan of Chantilly to my friends!!

Nancy L

27 de ene. de 2015

I have serviced my previous, and current Muranos with Stacey King at this dealership. She is the best service rep I have ever encountered. Her efficiency and customer care are terrific. Repairs are always done on time and done well. Thanks Stacey for a great experience over the years. My purchase experience was also very good.

MissLawLax

27 de ene. de 2015

I came in for an oil change and state inspection and much to my surprise I have found the only place I will ever take my car again for service! I worked with Stacey King. She was very friendly and knowledgeable. I heard her discussions with other clients and the interaction was great! Comforting to see and hear the care she has for her clients and vehicles. My vehicle was ready when promised and I even got her cell phone # to text her when I need service! Kudos to Priority Nissan Chantilly and to Stacey King!

Isabel

27 de ene. de 2015

Came in for service on a weekend which I know was risky because dealerships are always busier on the weekends. I was very fortunate to have Bruno Zambrana as my service advisor! He got me in and out in 40 minutes! You can tell he was hustling very hard and I am very grateful for him :) the dealership as a whole is great! They offer very cool things like a free car wash and they vacuum the inside of your car!

JenLeigh

25 de ene. de 2015

Steven was awesome. He worked his magic and got the price lowered to the best price point we needed! We almost walked out but Steven is an amazing energetic salesman and we have no regrets! We will be back for our next car!

Brandon

24 de ene. de 2015

If your buying a car don't waste your time with any other sales man or dealer ..go see mar Roble at priority nissian in Chantilly ...when I I was trying to buy a car it was stressful all these dealers /sales man lying but not mar he went back and forth to his managers to make sure I got the car pament I desired ...he new my altima inside and out and to top it off the whole time I delt with him I got the. Feeling he would really give me his shirt off his back .....if anybody I know friends,family are buying a car that's where I'm sending them first ....

Gh0stz

24 de ene. de 2015

This guy is awesome! He spends no time wasting time. I am a very busy person but he goes out of his way to make sure I am happy. He setup my phone, got me the best deal on my trade in, explained every feature and so much more! Don't go anywhere else but to Mar! I will only go to Mar. No where else. He has truly made me, a Nissan fanatic!

BK

23 de ene. de 2015

If you are planning to buy a new or a used car, then go see Mar from Priority Nissan Chantilly. Priority Nissan has some of the best sales consultants with great knowledge and experience. These guys know their stuff very well, especially Mar, who helped me get the best deal on my 2014 Nissan Maxima. Hes very helpfully, smart, respectfully and a great person to deal with. The great thing about Mar is, he like following up and see how things are going with you and the vehicle, and not too many sales consultants do that. But Priority Nissan is a great place to be if you are looking for the next vehicle.

Bronwyn

23 de ene. de 2015

While car buying is never an easy process and can sometimes become a really bad one quickly, I have to say I was most impressed with Priority Nissan, and specifically our salesman Mar Roble's, commitment to seeing this deal through. I was quite picky about what I wanted and even though they didn't have it in stock they went through every hoop imaginable to get me the exact car I wanted and within a really short time frame. They also worked hard to see my financing through and got me off the lot with what I felt was truly a GREAT deal. I would never hesitate to do business with this dealership again and actually bring my car back for service to the dealership even though it's not the closest service station OR dealership to me because they are that attentive and truly care about their customers.

Anthony

23 de ene. de 2015

I brought my car in because the turn signals on the mirrors weren't working. I was immediately approached by Jenny, she was very nice and helped me to understand why they weren't working. apparently water had gotten into them! She directed me to Stacey King another service advisor. Stacey let me know that my car was still under warranty and could have been taken care of that night! Barely an hour passed while I played on my phone and my car was ready, my dirty little car was not only washed, but cleaned out too! they vaccumed my car and washed iit and I didn't pay a cent! along with fixing my vehicle. I'll be returning here for service.

erica

22 de ene. de 2015

Ask for Jenny Harbin, she always takes good care of my car and is super friendly. I enjoy using the express service, always in and out quickly.

Priya

21 de ene. de 2015

We were shopping around to buy Nissan Rogue. When we went to Nissan Chantilly we were Welcomed by Marlobe. I have never seen a sales person with complete information. He explained every thing about SUV. He spent 3+ hours to explain, test drive and loan processing everything. He didn't push us to buy it but made sure that we get the knowledge about the car before we buy it. He is good at what he is doing. When we went to Nissan in sterling that sales rep said they stopped the family package for 2015 rouge. Thank god we didn't believe his words so we went to this Chantilly Nissan to confirm it. Marlobe took his time and explained the pros of the family package and add on. If I ever buy Nissan again I would go to Chantilly Nissan.

The Lama

20 de ene. de 2015

I'm very much impressed with this young brilliant knowledgeable,salesman, its hard to find a salesman who is knowledgeable and comes from the heart, his commitment to the process was over and beyond to serve me. To date he is the best car salesman I've ever encountered, every car experience should be this great and comfortable!!

Roadwarrior76

20 de ene. de 2015

I was traveling and found myself in need of some service on my Altima. I was pleasantly surprised how efficiently they were able to get me back on the road. It is always nice when you travel like I do to know you can count on them to get you in, out, and back on the road! Thanks again!

MichelleS

17 de ene. de 2015

We wish to thank Ben Clarke and staff for outstanding customer service and prompt personal follow through on every commitment. All phases of our experience during our 2 days purchasing a 2015 Juke at the new Priority Nissan Dealership were "World Class" !!!Best regards,Bill and Michelle S.

gonesurfing

17 de ene. de 2015

Jenny Harbin of customer service is the best! She's always friendly and courteous; best of all she always gives me excellent services and good discounts even though I sometimes forgot to bring my coupons. Keep up the great work Jenny! A loyal customer.

Washingtonmax

16 de ene. de 2015

I have been taking my vehicle to this dealership for several years. I can always depend on them servicing my car in a timely manner and performing the service's that are asked of them. Ask for Jenny Harbin! She is wonderful to work with. Keep up the good work!

BeaCasti

14 de ene. de 2015

My experience at priority Nissan was simply amazing. I love the whole experience of buying a car from Steven Lamey, he couldnt have been more helpful than he was. I would recommend Steven to any of my friends . And my fianance manager was really nice as well he had patient when I was trying to figure out my loan price :) I love my new Nissan maxima! Thanks Steven and Nissan priority!

Farahh

14 de ene. de 2015

I had an amazing experience at Priority Nissan of Chantilly. The staff was super friendly and helpful. In particular was my salesman, Steven Lamey, who went above and beyond to make sure I was comfortable with the details of the purchase, and explained and showed me things about my car that I never even knew it had! He was so patient and professional that I can't imagine purchasing a vehicle from anyone else, and I will make sure that anyone I know goes to him and receives the same amazing experience that I did. So Steven and Priority Nissan as long as I am buying cars you have my business! Thank you!

Bee Lee

13 de ene. de 2015

I just had my oil change done there yesterday, As usual, Stacey King, at the Service department, has been a joy to work with. She is very responsive and takes care of what needs to be done. Thank you, Stacey!

tacoz125

13 de ene. de 2015

Jenny is the best!!went in for a oil change and as soon as i pulled up jenny was there to help! My car was taken back and finished very quickly jenny was very thorough with explaing what i needed with my car and got me out fast. Thanks jenny your the best!

Steven Overhulser

12 de ene. de 2015

I brought my 2012 Maxima in for a oil change and tire rotation. When I drove through the door, Stacey Jumped up to help me. she explained everything I need to know. after it was done, surprisingly fast, she came and let me know there were a couple of things it needed. She explained the importance. I mean I had no idea I had these problems. The best part is she wasn't pushy at all! I used to go to sheehy, but now that I know Stacey will treat me how I was treated , im not going to go to anyone else but her.

SRnote

11 de ene. de 2015

We love our Versa Note SR and Mar was patient with us.

dennisl

9 de ene. de 2015

So like the title says, it's my first time buying a car, and it went pretty smoothly due to Steven Lamey(sales) and Rafel(finance)! He's so relaxed and relatable. I felt comfortable at Priority Chantilly, and did not feel nervous or awkward at all. I asked a lot of questions and they were fine repeating the information to me and clarifying what things meant whenever I asked until I understood what it meant.

lilmabells

9 de ene. de 2015

Mar Roble greeted us with a smile and kindness that I had not experienced in any other dealership. I felt welcomed; not like the vultures were out to grab me when I walked up. Mar knew his product far beyond any other car sales rep and I have purchased 14 cars over the years. He was able to quickly and concisely describe the features of the Pathfinder and show how they worked. During the test drive, he pointed out all the important details. He was able to compare the various models and options not only about the Nissan but how the Nissan stacked up against other competitor cars. He did this by sharing facts, and not by bad mouthing other brands of SUV's. Mar's approach was extremely informative, friendly, but not pushy. He spoke to the features of the car that sold the car, rather than trying to sell himself. His follow up with emails, phone calls, and answers to my questions was superb! Ask for Mar, you will be glad you did.

thundertwonk

8 de ene. de 2015

I had came in for service about a week ago and the second I walked in Jenny was there to help me. She was very polite and professional. She made what was a tedious errand into a pleasant visit to the dealership. I will definitely be doing business there in the future. I highly recommend this dealership and I strongly suggest you speak to Jenny for the best customer service you could hope for.

jack4nt

16 de dic. de 2014

It was pleasant experience three years ago, that's why tried to deal with them but it was bitter experience this time.While nothing wrong with Sales people who are trying to listen to customer and close the deal, have seen Managers rude behavior, ignorance and frustration in closing the deal. Provided ratings/ranking is exclusively to sales consultant and overall experience for sales and customer service get's single star - for above reasons of Managers attitude and behavior.I'm not going back to this dealership in the future and forever.

Jabbo

10 de dic. de 2014

I visited this dealer with the intent to buy a car not to look and shop. I was given high pricing. When I expressed my concern about the high pricing the manager said that he would adjust the pricing and make the deal happen. I brought my trade and documentation only to be told that I should buy a different car. I was encouraged to buy a 1 year old car at an almost new price. When the second car was presented to me, I was not able to do my homework as tot he value of the car. This is where the dealership tried to take advantage of me. I almost bought the overpriced car but the dealer demanded $100 more. I felt as if something was not right and I left. When I got home, I did my homework and learned the truth. These are old school car dealers with many tricks. I recommend everyone to stay away from this place.

cardellicc

10 de nov. de 2014

After deciding on a Nissan Pathfinder, we made a quick parking lot sweep at Nissan of Chantilly, Virginia. Ankush Sharma, Steve Connor and Sales Manager Dave Grimm all went above and beyond to find the right 2014 Pathfinder with the packages, color and features that we wanted. At the end of the model year when cars were scarce, they actually searched the Eastern seaboard and found the car in Connecticut and arranged for it to be delivered to us. The price was fair and they kept in touch with us the entire time they were working on finding the car. The time Ankush Sharma spent showing us the cars features and how to operate everything was impressive, and his followup service has been excellent. Steve Connor is the reason we came back to the dealership after our first visit looking through the parking lot; he exuded honesty and friendly supportive service. Dave Grimm is an impressive sales manager who is a man of ethics and good values. We love our new Pathfinder, and strongly recommend the new car sales team at Chantilly Nissan.

Sheryl Porter

3 de nov. de 2014

Our Sales Associate (Keith) was very professional and had a friendly personality. We were clear upfront and he listened. He did not try to push any other product(s) on us that we were not interested in. Keith is definitely a people person and made the overall buying experience pleasant. The visit was not like having a root canal done; as our other car buying experiences has been in the past.

Larry Giles

14 de oct. de 2014

I requested information via internet and was contacted by Ankush who was very informative and helpful. The vehicle I inquired about had a deposit on it, but when it fail through Ankush called me immediately and encouraged me that it would be worth my time to drive the 2 hours from Chester, VA to test drive the 2011 Nissan Titan...he was right...Thanks Ankush! When we arrived Ankush met my wife and I outside as we were getting out of our car, and had the truck parked inside the bay for our walk around inspection (Ifelt this was above and beyond great customer service). We visited many dealers looking for a truck, and none of them gave us this type of greeting.I researched many statistics to decide on what truck to buy, and the Titan was not originally at the top of my list until my experience at Chantilly. Everything from up front, best pricing, great warranty, and smooth/quick financing sealed the deal. THANKS ANKUSH & CHANTILLY!

2ZBECH

3 de oct. de 2014

One of the least favorite things I have ever had to do in life is buy a new car......Keith just changed all that! His straight up approach was a pleasure to work with. Keith understands the value of people's time. He listens to the customer's needs and works hard to deliver what they want rather than what he is trying to sell. He is extremely knowledgeable about his product line. He brings a very sincere customer service experience that explains the success he has had in his 26 years of experience. Thanks Keith!

nharper

5 de sep. de 2014

I got a brand new Xterra, the sales team was incredibly friendly, and did not take every second to try to upsell but rather help me narrow down my choice on what I was looking for.

gdazz

25 de ago. de 2014

Keith did a great job of explaining everything about the car. We have brought other cars andthe experience was like going to the dentist. This experience with Keith was so smooth. He cameover to the house after work because she had a question about the gas level. What car dealer does that!!! I would recommend Keith and Nissan of Chantilly to my friends and family. She's reallyenjoying her JUKE, thanks Keith and Nissan of Chantilly.

freefalljenn

22 de jul. de 2014

Keith did a great job explaining to me about the two possibly vehicles I was interested in. I got to test drive both of them and was satisfied with the education I got about both as I was driving them. The negotiation process didn't take hours and I am satisfied that I got a reasonable deal. I LOVE my Juke! Thanks Keith!

Maria Cristina

16 de jul. de 2014

My customer experience with Nissan of Chantilly started at the parking lot of Safeway, where I met Benji Nowak , as I was admiring his car next to my rickety1999 Nissan Altima. He said they were buying the car model I had to enable customers such as myself to get a newer one, and assured me they'll do their best to help me. I received a call from Keith Harrison on exactly the day I was asked to expect his call to set a time to visit the dealership. Keith helped me pick out a car that matched my needs and that I really felt comfortable with. I then met with Victor Villalobos who went over the financial options with me. Benji, Keith and Victor were very professional, friendly, thorough and made the process simple and "painless". Best of all, it was evident that they had empathy, which won my loyalty. I will definitely refer others to Nissan of Chantilly.

Dtre

6 de jul. de 2014

I have to say that I had an awesome experience with Keith. He made finding the right car for me stress free. Keith checked on me after left the dealership telling me of other deals that had come up and keeping me in the loop. Well he def. found the right car for me, I'm extremely happy with my new car and will be doing business with him again.

nissanjfam

18 de jun. de 2014

The problem with my frontier's a/c was solved and fixed in a timely, professional manner. Thanks Steve and Nissan of Chantilly for resolving the a/c issue and being polite and informative throughout the process.

nycdiplomat

13 de jun. de 2014

These two sales associates were awesome. I initially was in dialogue with Keith Harrison during the 'key for key' event earlier this year (2014) and I wanted to trade in my 2010 maxima for a newer model. It didnt work out so well for me the first time around because I needed a co-signer. Today, I came back with a cosigner and we were able to get a deal done. Issac was the only associate available when my father and I showed up so he got all of the paperwork started and then keith came by later after the deal was done. The level of professionalism these two gentlemen showed during the whole experience was awesome. I would also like to commend Stacy and Tommy in service as well because they were able to diffuse my anger and frustration with my 2010 maxima (Hence the reason I traded it ) and the issues I was having with it. I must say it feels good that I was able to drive off with a brand new 2014 maxima. Thanks again and I will most definitely refer people to Nissan of Chantilly.

peej214

6 de jun. de 2014

Originally, I came into Nissan to get my 2010 Sentra fixed. Jesse came up to me and explained to me their trade in deal and introduced me to Keith. Keith was amazing. He explained everything to me in such detail and offered me a great deal I couldn't pass up. He took time to get to know me and made me feel super comfortable. I'm super happy with my decision to purchase a new vehicle and I would highly recommend Keith. He took incredible care of me and I couldn't have had a better experience. Thank you!

epringle

2 de jun. de 2014

They where really great. I started with Stacey King for service on my 2010 Altima and while waiting in the lounge area, we met with Keith Harrison and I was impressed with the 2014 and decided to lease a 2014.

djmonk12

2 de jun. de 2014

We were looking for a cheap lease on a new Altima and Keith came through for us. He explained the car details thoroughly during our test drive and explained all of the lease terms when we returned. Overall, a great experience.

jerrybyers

24 de may. de 2014

First let me say, I do a lot of business at this dealership. I have bought a number of cars at this dealership. It just seems that every time that I go back to buy a car, it gets worse and worse. The only reason that I go back time after time is the superior service and the outstanding job by Stacey and Jenny. These two gals have a great attitude and know their stuff. It is their positive attitude and performance that brings me back, time after time. Does this dealership have good prices. Maybe, but they are close to any other dealer. Does this dealership honor their coupons and deals - not yet. Their trade-in offers suck and they always claim that they have to spend x number of dollars to get the car ready for the lot. Who cares? It's called the price of being in car sales. Twice now, I have bought a car on a holiday weekend. Twice, the deal was up to $2500 over KBB (or whatever standard they use). Twice now, I have been offered up to $2000 less than fair value of KBB or BB. They claim the deal is for somebody buying a car at full price. Really?? I should pay full MSRP because you offered fair trade value? And if you go to their website, you'll get that pop-up offer for $150 for buying a new or used car. And how many times has that been honored? Zero! I will say that Keith did an outstanding job upfront; he knew his stuff about the car. But once the deal was underway, it was all the typical shady sales stuff after that. They weren't interested in what you wanted. They weren't interested in making the deal sweet after the deal. They were just after a tick on the board. And who is this character at the desk that grants a deal? The days of the sales associate asking permission from the general manager are long gone. How about empowering your people to make a deal? Once we agree upon a deal, it was hurry up and go, on to the next customer. My interaction was pretty much nil at that point. I was escorted to the finance guy who had a personality like a rock. Asked several questions, he couldn't answer them. Here, sign here, here and here. Thank you. I will have to say that this dealership is pretty slick and really upholds the shoddy sales car salesman persona. They totally lost me after the sale with nothing said about service or parts. They made my experience go down hill when they transferred a personal plate to my car that had expired tags. When I tried to go to the DMV (waited an hour) to get the stickers, I was told to go back to the dealer. When I went there, I was told that accounting had to take care of that and they wouldn't be there for 3 or 4 days. So now, I'm driving around with expired tags. Was each area of this review okay - yes. Was it an overall bad experience - yes. It could have been better, especially since I'm a repeat buyer and routine customer for service. It feels like it's all about the numbers - forget about the long-term customer.

JasonS92485602

23 de may. de 2014

It was a pleasure buying a car from Nissan of Chantilly, and Ankush specifically. Ankush is a great salesman, he is very friendly, and knowledgeable. This was the best experience I have ever had buying a vehicle. Everyone I interacted with at the dealership was very friendly and helpful. They even got me better financing than I found independently!

Hangel1119

14 de may. de 2014

Excellent experience, everything was very clear and went very smooth. Ankush is an excellent salesman and help us out in every way we needed. Again thank you very much!!!!

jaj65

12 de may. de 2014

This was by far the best car buying experience we've ever had. Keith made the whole process very easy and pleasant, almost made it fun.. He was very professional and treated us with the utmost kindness throughout the entire process. he made absolutely sure that we were very comfortable and happy with our vehicle selection. Keith's customer service skills are number 1 and next to none.Joe Tomarchio, Finance Manager, also provided us with the best in customer service. Joe made sure we were also very comfortable with our purchase and worked very diligently to get the best deal that we were comfortable with.This is the fourth Nissan vehicle we have purchased and I will go back to Chantilly Nissan to purchase my fifth one.

janinem1

22 de mar. de 2014

Keith was very friendly and willing to help us to get to the price we needed to be at. He made it a very enjoyable purchasing experience.

justinreedy

11 de mar. de 2014

Went to the dealership having no real intention of being able to make a deal; Keith helped me select the right vehicle and the finance people were able to get me from my bad situation in a new Altima and I couldn't be happier. Thanks to Keith and all of nissan Chantilly!

BobLKA

1 de mar. de 2014

Purchasing a new car is a major expenditure and can be a very stressful experience. I am pleased to say that Keith Harrison took the stress out of the process and interjected sufficient humor to make the experience almost enjoyable! Keith was knowledgable and respectful, and took great care to answer all of our questions. Keith is the consumate professional and Nissan of Chantilly is fortunate to have him as a member of their team.

tchondacars

18 de feb. de 2014

Ankush and Victor were both wonderful to deal with during and after my car buying experience. I like my new Pathfinder and I look forward to bringing my car in for service to Nissan Chantilly on a routine basis. I would highly recommend this team and dealership to someone looking for a new vehicle. It's my first Nissan but my family owned a Datsun station wagon from back in the day when I was a child.

ninagomez

17 de feb. de 2014

Ankush and Joe, were very helpful in the decision to purchase my new car, I really was not convinced but they explained to me very well and show me new features and differences with my Altima 2010, they were very patient in installing, explaining the use and management features, I am very pleased with the decision and very happy with my new car. Thank you both

Tocook99

8 de feb. de 2014

My experience with the dealership was awesome. The sales staff was very nice and helpful during my search. My salesperson, Keith Harrison helped to make it a painless process that did not take too long. I appreciated everyone's efforts and as a repeat customer, I would definitely recommend Nissan of Chantilly to anyone who is in the market for a new vehicle.

brodriguez55

6 de feb. de 2014

Ankush, and Allen. Were the best on putting together what my wife and I need it. We found more them a car we found good pleople.

ElizConnolly

5 de feb. de 2014

My daughter and I ventured to a used car dealership all by ourselves and Keith and the team at Nissan of Chantilly made us feel very comfortable. They were pleasant, knowledgable, and had a great sense of humor that put us at ease. They obviously wanted to sell us a car, but they didn't put the immense pressure on us that I have felt in the past from other dealerships. When we could not compromise on the price of a car, they were able to find another car in our price range. My daughter was very happy with the vehicle she purchased, and the car was cleaned and detailed to look almost new! We enjoyed our car shopping experience and will recommend Keith at Nissan of Chantilly to friends.

OBXdrmr

2 de feb. de 2014

Ankush and his management team at Chantilly Nissan were an exceptionally fair group of professionals to work with. They answered all of my questions, and provided answers to related questions I should have asked. There was no high pressure attempts to upsell me on any services or products. Whenever I replied "No, I'm not interested in that service," their response was "okay." There are a couple of dealerships in Loudoun County that take a completely different approach to selling cars.

jdl8822

17 de ene. de 2014

Ankush was totally professional. I would recommend the dealership and him personally to anyone I know that is looking to purchase a new vehicle. The experience was quick and painless

Teacherpat2011

8 de ene. de 2014

I went to Nissan of Chantilly looking for a newer car. Shaun and the rest of the team were a huge help in getting me a car that fit into my budget. They worked for several hours to make everything work.

mirafamily04

26 de jul. de 2013

Wonderful experience!!!! The salesman took me to the car that I wanted right away. There was no pressure and they really worked with us. The actual part of buying the car was fast, quick, and easy. I will be returning to Nissan Chantilly.

aguilargeovany

16 de jun. de 2013

Sales person was very profecional and has a good way to deliver the vehicle with all its details. I will definitely recommend him to everyone who wants a good experience when buying their car.

ibzephyr

14 de jun. de 2013

Excellent professionalism from all three of the above selected employees. Also they were very nice and courteous individuals and a pleasure to work with. No hype, upfront and honest about the vehicle we were interested in.Very easy, if not the easiest, process going through buying a vehicle ever...and i am a senior citizen.Great price on the vehicleNOTE: I gave a 5 on customer service, however; I contacted Jim Stone about needing the owner's manual (wasn't one with the car) and I am waiting for it's arrival. ALSO, asked Jim Stone about the 2nd set of keys and the keyless remote that they were supposed to to be sending us. As of today, June 14, we have not received either item from Jim S. Mr. Stone did contact me last week, I think on Thursday to say he would be getting the service manual on this past Tuesday, June 11, and then would send it to us as soon as he received it..

Georgemk

13 de jun. de 2013

Ankush did a great job. He was friendly and helpful. He worked hard to make sure I got a great deal and exactly what I wanted.

Jgreen606

13 de jun. de 2013

Went into the dealer, originally spoke to croye (sp?) . I was looking to buy a certain frontier which they didnt have on the lot. I left after the manager Mr. Sharma introduced himself and asked if all my questions were answered, and told me he will call me later today to see if he can get the car and tell me the price on the phone. He called and spoke to my wife and gave us a very attractive number. I came back the next day, Mr Sharma came back with a number $1000 higher than we discussed, he said which is because of the spray on bedliner , which upset me. After going back to his desk, we split the difference, and at that point I was ready to take my frontier home which wasnt here! They gave me a frontier to drive for the day, which was awesome! I came back later and my truck was here, cleaned and ready. Mr. Sharma stayed in touch wiTh me for a few weeks to make sure im happy with my truck. I would def recommend Nisssan of Chantilly. Almost very smooth process. -Jame

LBurgos

13 de jun. de 2013

Was dealing with this dealership and when we looked at our finances and decided not to buy a car I got this email back. Thanks. When were you planning on telling me this? I know you didn't decide not to do this after I sent you this email. We are car sales people but our time is still valuable. Would you call your doctor or your lawyer at the last minute and cancel your appointment. Courtesy sir, courtesy. thank you.Ankush SharmaSales Consultant(703) 889-3700 work(703) 473-7309 cellasharmaatnissanchantilly.comwww.nissanchantilly.comDelivering a Truly Exceptional Experience....Needless to say, I would not recommend dealing with this dealership...

Loup55

5 de abr. de 2013

We have two Nissan's that get serviced here and we make sure the appointments are always with Stacy. She gives full attention to what you need and makes sure it won't go out the door unless it's done right. Excellent service! The car wash is a nice bonus too.Lou P.

mdguy3948

2 de abr. de 2013

I had an awsome time with the guys at this dealer they treated me like family I also want to mention david chow for his exelence in custimer service. I will deffinatly be sending business your way and you have a customer for life.. I actually diddnt purchace a nissan I got a 2004 ford expidition. .. thanks again guys Steve

mj2red

1 de abr. de 2013

IF YOU LIKE WAITING DAYS FOR SOMEONE TO HELP YOU WHEN YOUR CAR IS DEAD SEE THIS DEALERSHIP! They will be more then happy to comply. DEAD BATTERY - no problem we can get to you next week! Returned phone calls - hmmm what is that. Saying you are going to so something and then not doing it - they get 5 stars! This will be the 6th time our car has been service since January. This will be the fourth time our car has been serviced for a dead battery. They have replaced the battery three times with several of those times being two weeks apart. Here we are at another two week interval and us enough dead battery - this time you can't even pop the trunk from inside the car. We had to get our neighbors to help us get the car out of the driveway so we could go away for the holiday otherwise we would have been stuck in our house waiting from Friday to Monday afternoon before Nissan of Chantilly could have been bothered to help. My husband was told someone would come on Friday and pick up the piece of junk and bring us a loaner. He missed an appointment and getting somethings he needed as they never showed up. He called late in the afternoon and was told oh that person has left and there is no one who can help you. He tried calling his extended warranty contract and they could not find him in the system - not the first time we have had trouble with that. He called finance at the dealership to see if there was another number to call - no one called him back. He tried calling the GM - he did not call him back. We finally got the service manager on his phone when he was on vacation - nice! He said to call a towing company and we did and put in for them to come pick up the car and to tow it to the dealership. They never came and when we called them they had no record of the call. Saturday we called the dealership again after spending all day Friday trying to get the issue resolved and got the GM on the phone. He said he would follow ups with this personally and said someone would be here on Monday between 9:30-10 to get the car. They did manage to call and say someone would be there within the hour but at 12:45 the Service Manager finally shows up and brings us a striped down Versa to drive as a loaner. This is after several days of little or no response from NIssan of Chantilly and now we get a Versa to drive! We have had enough of this dealerships arrogant unresponsive behavior! I strongly advise anyone who is thinking of buying their car here go elsewhere, and if you need your car serviced here I hope you have more then one car as you will be driving that one more as they don't care about service at all here. It was bad enough that when we bought our car here we had to wait for four days to get it delivered but to leave us with a dead car for days is unforgivable!

Ben Woodson

31 de mar. de 2013

Stacy King is a very great and pleasamt person.I love calling her when my Nissan need service or any reason concrrning my nissan.she deserve an applause for work.Thanks Ben.

Nissan1111

30 de mar. de 2013

This dealership is the epitome of the horrors of car sales in the USA. The management could have cared less to make a car sale. I bought a car at the next dealership (Manassas) that I went to after this one. Chantilly's Nissan's loss. One of the few that was decent was a saleman named David C. The overall management crew were out to lunch.

connibruce

10 de mar. de 2013

Ankush was very knowledgable about every aspect of the car. any question I might have, he answered. He was training David Chow, and David was eager to learn from Ankush and to be as helpful as possible. Ankush went out of his way to help us with programming the car. A wonderful experience.

Vienna33

3 de mar. de 2013

BOUGHT USED CAR (Feb-2013). Searched online for used car. Found exactly what I wanted (year, make, model, color) at Nissan of Chantilly. Took test drive. Car was in mint condition, with even a new set of tires. After a brief negotiation, I wrote a check and picked up the car the next day. The price was fair, and all staff were very pleasant and service-oriented.

wabrewer

24 de feb. de 2013

I found a used car online and called about it before I drove over. I talked to (salesman) Ankush, told him I was coming to see it, and by the time I got there, he was waiting for me, had the car running, heated, and ready for me to test drive. His causal, knowledgeable, "no-pressure" way of dealing with customers was WONDERFUL, and such a relief (I'll drive off a lot before dealing with a high-pressure salesperson). I ended up buying the car and a short time later, I noticed a leak coming from under the hood. I called over the weekend and spoke to the General Manager (Harvey) who told me to bring it right over and he'd have his service people find out what the problem was and they would take care of it, no matter what it was. I left the car and much to my surprise, they offered me a loaner (which was fabulous as I'm a single mom and had no other mode of transportation) and two days later, the car was ready. I went to go pick it up and as busy as their waiting room was that day, the Service Manger and Service staff, (whom I had never met) somehow knew who I was and were all very attentive to me. Ankush also saw me there and came over to check on me and that everything was going okay, went to check on things and they all seemed to want to get me on my way as soon as possible. I seemed to be a top priority and I gotta tell you, it was VERY nice. That does not happen a lot these days. I have not had a problem with the car since, it runs beautifully. I love my (new to me) car and will definitely go back when the time is right to trade up to a 2014 Nissan Altima. Hopefully Ankush will still be there! I have had plenty of bad experiences at car dealerships and I consider myself lucky to have walked into the Nissan of Chantilly dealership where the staff seems to have mastered the importance of true customer relations and customer satisfaction (new or used car customer). I highly recommend this dealership and Ankush. Thank you for taking such great care of me!!

TZM123

9 de feb. de 2013

We went into the dealership looking for a specific car we found online. The pictures hadsn't been posted yet, but Ankoush took the pictures himself and sent them to me to save a trip for me since I was coming from MD. He helped us through the whole process of sealing the deal for us on the car, and ran it through the body shop for some touch up paint work. The car looks great, and I'm happy with the car itself, but there were some hiccups along the way throughout the process. When I bought the car as certified used, I was told by one staff that I would receive a checklist and signed document showing that the car went through the certified used process and checked out ok. When I picked up the car after purchasing it, Ankush told me they don't do the checklists anymore so he didn't provide me with one. When I went home and read through my official Nissan paperwork, it confirmed that in fact I am supposed to receive a signed checklist indicating that my car is certified used. I reached out to Ankush and he said he would mail me the paperwork, but I never received it in the mail. When I went to get MD State Inspection for my car the day after purchasing the car, the mechanic said the oil filter housing was leaking and that I should have the dealership fix it for free since I has just bought the car. During this time, I also incorrectly received new MD state tags in the mail, due to the dealership's finance/title department incorrectly processing my paperwork to give me new tags when I had asked for my old tags to just be transferred (so that I could save $94). I had an impossible time trying to get a hold of anyone to help me with the tag issue, and everytime I called, everyone that I needed to speak with was ironically on lunch break or had the day off. I finally got someone in the finance/title department to issue me a refund of $94, and give me the correct tags. When I made the appointment to get my car serviced (for the leaky oil filter housing), and to pick up the correct tags, I was told I can also pick up the paperwork/checklist that shows that my car is certified used. I arrived at the service department and they said they cleaned up the oil filter housing, as it turned out that it was due to a messy oil changing job that they had performed when they were getting ready to sell the car to me. I asked yet again for the paperwork to show my car is certified used, and got the run around by the staff (again) with more excuses about how they can't locate the paperwork, and the person that needs to give me the paperwork is at an action all day and that they are going to have to mail it to. Once again, I was given excuse after excuse from multiple staff saying that they'll provide me with the certified used paperwork, but i still do not have the paperwork. The hiccups I experienced throughout the purchasing process were (in my opinion) a reflection of poor communication among the dealership staff, poor customer service, poor follow-through by the staff, and salespersons providing me misleading information about the certified used process and paperwork.

christie s

13 de dic. de 2012

I had a great experience working with this dealership. they responded immediately to my phone call. Ankush was a great salesman, helpful but not at all pushy. Gave us plenty of time to talk and think, then bent over backwards to get the deal done. Even though we were looking at a less expensive car, I felt like I was treated like a queen! Way to go Nissan of Chantilly!

Kelley.SJ6

10 de dic. de 2012

Great experience with the dealership, very professional staff. All of my questions were answered and was shown the utmost professionalism throughout the process of purchasing my 2013 Altima. Very satisfied.

laurieingreece

15 de nov. de 2012

My experience was positive in all aspects. The sales consultant was professional, helpful, and courteous. He was great with follow-up, good advice, and quickly understanding my needs as buyer. Generally speaking, there was a level of professionalism and customer service not often found at car dealerships.

apparaju

11 de nov. de 2012

It was a wonderful experience buying Nissan Altima from this dealer.Everyone was courteous and answered the questions in detail. Ankush Sharma in particular gave good walk through of all features and made me comfortable to get used to the car.I would strongly recommend this dealer if you are interested in any Nissan vehicle.

jeryder

2 de nov. de 2012

This was a great dealership to work with. Answered all questions that I had and helped me find the best automobile that I could afford. Were not pushy or arrogant.

therealbillyjoe

30 de oct. de 2012

after coming in one weekend and not being able to make a deal i went shopping around elsewhere. about a week later after receiving fairly similar offers from other dealers i got a call from nissan of chantilly. i went back in and was able to get what i considered a pretty good deal on a nissan frontier. i dealt with David Cox and to be completely honest, had it not been for him i'm not sure if i would have went back. not saying anything bad for this dealer but he made me feel completely comfortable and seemed to be an actual good guy and not some pushy salesman. hats off to David, thanks for everything.

pstone1

27 de oct. de 2012

Everyone at this dealership was super friendly and professional. I will only be shopping at Chantilly Nissan from now on! I am also referring several friends who are interested in a vehicle, to head to Chantilly Nissan. Prices are great, people are great, and there were no issues whatsoever. I was very pleased with them.

ChrisMo757

23 de oct. de 2012

I purchased a leftover 2011 Maxima from Nissan of Chantilly back in January of 2012. I live 3 hours away, but local dealers in the Virginia Beach area did not have the color or Sport package I was looking for. I called N of C and explained that I would be trading in a 2011 Frontier and said where I wanted to be payment wise. The salesman ended up transfering me to one of the general managers, Carlos Alvarez, who pretty much took over from there. Basically, we came to an agreement over the phone and set a day for me to drive up and pick up the car. I arrived on a cold afternoon and the roads were somewhat icy so I declined any unnecessary test driving and went inside. I couldnt tell if I was getting the VIP treatment by working directly with the GM or if the deal was just so tight that only the GM could do it. Anyways, after getting the exact payoff for my trade, I was told I had to come up $5 on the payment. Doesn't sound like a big deal right, but I think they could have absorbed that. We had verbally came to a trade in agreement on my truck which was $25500-26000, but when I got there is dropped to $25,000. My truck was immaculate and had about 5k miles on it. All they had to do was wash it. It's okay though because they had to make up some money by selling it for a few thou more. Overall, I got a very fair price on the Maxima, and Carlos was courteous and professional. It just sucks that I cant take advantage of the free oil changes or inspections because its so far away form home.

cruzfamily4

24 de sep. de 2012

Absolutely exceptional experience!!! Shaun made our car-buying experience painless. We did our homework up front. Checked the equity on our trade-in, learn the dealers invoice price, and calculated for incentives, etc, etc. Shaun gave us the best deal from the start hidden costs, no time wasted. He answered all our questions in detail in a no-pressure fashion. We could not be happier with the transaction. If you are considering a Nissan, talk to Shaun. Hell take care of you.

vijaysv7

4 de sep. de 2012

They have given me the best deal I could get at that point of my time. Good customer service and overall it was a good experience.

droderick

4 de sep. de 2012

Shaun Hill did an outstanding job supporting me with my new car purchase. Except for one honest mistake, all other transaction details were as promised. If you intend on purchasing a car in the future, I highly recommend that you use Shaun.

BlueGTR

2 de sep. de 2012

I have purchased many cars in the past 30 years and have made purchases in several states. Shaun Hall is, by far, the best care salesman that I have ever had the pleasure to work with. When I went to the dealership to purchase a 2013 GTR, he was hand selected by his management to handle the sale. His knowledge of the car and of the maintenance and service agreement options was outstanding, and his patience and friendly attitude continued well beyond the sale. If you think about purchasing a Nissan anywhere within driving distance of Chantilly, VA go see Shaun!

nhdaly

21 de ago. de 2012

Shaun made the process as painless as possible by his knowledge of the product and his willingness to let us assess the competition on our timeline and make our decision based on our needs for features and pricing. His confidence that we would ultimately return to the Nissan product was part of our decision to do so. He worked with/for us with his management on pricing and concessions. We felt he was in our corner for the process. (Knowing full well where he gets his bread and butter. ) He worked with his team to expedite our checkout process. We are repeat customers of this dealership and that alone says much about our confidence in the entire support system there.

Hmstacey0816

21 de ago. de 2012

David was very friendly, knowledgable, and quick. I will recommend Nissan of Chantilly to everyone, and I love my new Altima! Thanks for the great experience!

ll79

17 de ago. de 2012

Like the previous reviewers, I too was an victim of the "switch-and-bait". I saw their advertised special, was suspicious so call them to verify. They said it's okay and I must come visit before it's gone. So I did, what a mistake! They added $1900 back immediately for not being an veteran--I am sure if I am an veteran, they would have pulled another trick. There were also other higher fees/disqualified incentives added on.Wasted my time and money, but no apology. I won't deal with dishonest dealers like this again.

realdealv

20 de jul. de 2012

I was very impressed with how informative and how much they went the extra mile to satisfy my needs. I didn't feel pressured into buying my new Nissan Titan truck and they have continued to contact me to see if there is anything they can do to help.

DouglasG

19 de jul. de 2012

Very pleasant new car buying experience. Originally looking for a Murano with the Platinum package, but they had a SL with the Nav System which I loved. Saved some money, in and out in just a couple of hours. Shaun was very knowledgeable and easy to work with.

lord_adrick

16 de jul. de 2012

I went in to get my first Performance Optimization Service (POS) for my vehicle today, and was very pleased to have Stacy King as my service adviser. She greeted me by the car and got me squared away quickly. The only thing I could ask for would be to have the service done a little quicker, but I trust that quality takes some time and I would have nothing less for my car. Stacy was very cordial and friendly with me and that is a rarity among dealerships, especially in the service dept! I am pleasantly surprised with Nissan of Chantilly's customer service and will definitely go there again for future service work.

Tynes1LKT

16 de jul. de 2012

Thanks to Mr. Peter Washington for the best Car Buying experience ever!! Peter is a true professional, expert of his craft and a leader with Integrity! He truly understands customer needs and requirements which are the foundation to providing great customer satisfation. His customer focused leadership led us to the exact car that met my daughter's needs after college and on her first job. Also, he listens to every word of the family dynamics in order to make the right fit ! This also is necessary to make the right budgetary decisions in this austere and fiscally constrained enviroments.After 30 years of military service, I will definitly recommend to family members and military friends, the great leadership of Carlos Alveraz and peter Washington's Nissans Team!Why? Bottomline, this dealership team has customer focus and service throughout the entire organization! It is great to see but better to experience true business professionals with integrity who truly know their product but understands cutomer focus. Peter understands customers needs and budget dynamics and knows how to translate that into a value based proposition! This translates into a Win Win situation everytime! Thanks again for your sincere help and support.Best regards,Lonzer K. Tynes, Sr., Colonel USAF(Ret)Sr. Executive Dir, Special Programs- C4ISRAerospace Consultant703.628.5101

TimJ1988

11 de jul. de 2012

Shaun did a excellent job selling me a car, he had great customer service, very friendly I would encourage anyone to buy a car from him, absolutely great will refer all my friends.

mikeshisler

10 de jul. de 2012

Shaun did a great job! He made the process smooth and efficient, answered all of my questions, and knows his product. I will recommend him, and Nissan of Chantilly, to others. Well-done to the entire staff!Mike

Janetshannon

15 de jun. de 2012

Shaun was knowledgable, professional and friendly. I shopped around and no dealership treated me better. I honestly got a great deal on my rogue. No other dealership came close. I recommend Shaun to anyone.

hismeail

12 de jun. de 2012

Ben was extremely valuable in my buying experience. I was anxious about my purchase, especially since it was my first, but he was helpful, honest, and kind. He showed me the car that I was interested in (Nissan Altima), helped me take it out for a test drive, and answered any questions that I had. After deciding on the specific vehicle I would be taking home, he helped me thoroughly understand the mechanics and features of the car, and made sure I was comfortable with it before leaving the lot. I would highly recommend Ben and the entire Nissan of Chantilly team. Thank you very much for a great buy and a pleasant buying experience! - Hiba

sfjewell

8 de jun. de 2012

Isaac was extremely helpful with our buying experience. He showed us the vehicles we were interested in and helped us take them for a test drive. His demeanor and sense of humor made us feel right at home. I highly recommend Isaac and the whole Nissan Chantilly team! Thank you very much for the great deal, great vehicle, and fun buying experience. r/Steve

mindit08

7 de jun. de 2012

Advertised price 15000. Talked to sales person on phone and asked if there were any extra charges and he said don't worry about it just come to dealership. when reached to dealership price added up to 19500. Wasted my time and my gas money, false advertisement and sneaky sales people. Not trustworthy at all, always be careful and avoid if you can.

lkhman

6 de jun. de 2012

Nissan of Chantilly is a comfortable environment to be in. They make you feel welcome and you do not feel pressured in to buying a car right away. Friendly and convenient.

bfziman

3 de jun. de 2012

I've been using the service department for years, and have been very happy with the service. It was time to trade in the '05 for a new Frontier. The salesman and financial officer were very thorough and professional in going through the buying process.

Murissa

1 de jun. de 2012

Abdel was the first person I talked to when I called the dealership and was so helpful over the phone. Gave me the information I needed and convinced me to come into your dealership when I was talking seriously to another one. When I got there he stayed true to his word and offered me the internet deal that was advertised online. He was very pleasant to work with and I would recommend to all of my friend. It's a great car and just as great customer service from Abdel. Thanks again, Murissa Wallace

tperry_nissan

12 de may. de 2012

Great time. Great salesman and greater general manager.Carlos as done a wonderful job with his staff. This is a great reflection on ownership. :)Thanks

Ashasha

5 de may. de 2012

The service at Nissan of Chantilly was outstanding. Shaun Hall was my sales representative and he went above and beyond to help me find the best car and lease agreement possible. He was friendly, honest and attentive from the first phone call until I drove the car off the parking lot. Kathleen Brown and Amado Alvira in Finance were also incredibly helpful and resourceful in making the lease agreement. I have never had a more positive experience at a car dealership, and would highly recommend them.

jllbishop

31 de mar. de 2012

Our customer experience started in conversation with Carlos (GM) and Yolanis to purchase a new Murano. The next working day, I brought the car back to order modification parts and was assisted by Justin and Chris (Service Manager). I was impressed with the quality of the car and the service given as this was my first Nissan being an owner of several Mercedes Benz. We were met with a high level of professionalism, knowledge and courtesy by all at the dealership which was more than I expected.

Cindy77

23 de mar. de 2012

They were really nice and they welcomed us. You didn't feel pressured at all they focus more on finding the right choice for you instead of pushing you to buy something you don't want.

radarva

25 de feb. de 2012

Excellent work. Staff was extremely helpful finding exactly what I wanted, a manual transmission Xterra. They answered all my concerns and were patient enough to allow me a few days to have my wife come out and test drive the car as well.Would strongly recommend Shawn and this dealership. I would rate them 9.9 out of 10!!!

candaewood

13 de feb. de 2012

Prior to me even coming to the Service Department, I called and spoke with Mr. Taden on the phone concerning a horn replacement for my Xterra. Mr. Taden was so very friendly, knowledgable, and just down to earth that I was immediately impressed. When I brought my truck to the Service Department on Tuesday 2/7/2012 I was met with a very friendly staff including Mr. Taden, and received assurance from him that he would have my truck inspected for the horn replacement as well as anything else I needed. (I had a brake concern too) The service waiting area was great and very comfortable as well as-- FREE COFFEE!!! :) Big Plus!! Mr. Taden kept me informed of all the findings on my truck as well as suggestions he made for keeping good maintenance on the vehicle. He even checked and found a recall for the steering wheel that I had no idea was needed--and assured me it was going to get taken care of. After leaving on Tuesday, Wednesday morning I noticed small drip from the radiator --which the department did do a complete flush service. Not knowing what exactly it was or why, I called and spoke with Mr. Taden , at which time Mr. Taden immediately assured me it would be inspected and asked for me to bring the truck back in. While I am grateful is was only a loose clamp, Mr. Taden and the actual service tech came and spoke to me personally asking me specific details about the leak, and the service tech took his time to inspect my vehicle thoroughly to make sure there were no other issues. I was truly impressed with the care, the sincerity and feeling of "top priority" I had that morning.

customerva

11 de feb. de 2012

I was there on Tuesday Feb 7 , 2012 .Came in to buy a car . I asked for what was he willing to take off of the price . He said nothing. I said look you guy seem to want to play games and I 'm leaving . the Sales manager Peter Washington told me to and I quote " Wheel myself on out" He did this in the middle of the showroom in front of everyone ....How does someone mock a handicapped person . OUTRAGEOUS !!!!I left and went to another dealer in sterling and brought the identical car less than two hours later but this time i was treated with respect.

Tanner2879

9 de feb. de 2012

It was a great overall experience the staff was so helpfull and professional. The showroom was very clean and orderly. I felt everyone there had my best interest at hand.

K Dar

8 de feb. de 2012

I like Paul Walsh. He is attentive, sincere and caring. I know nothing about cars, and it was my great fortune to have my needs entrusted to a person who cares about what I need, and who takes pride in what he sells. In fact, the car is not for me, it is for a young driver who just passed her test, and I was asked to help her find her first car. The budget was tight, but I expected a car that was safe, dependable and comfortable, and, if at all possible, looked like a car that a fashion-minded teen wouldn't mind driving. The car we bought, a Hyundai Elantra, is really quite the car: it is stylish, perky and responsive, not to mention safe, dependable and comfortable. I have enjoyed doing business at Nissan of Chantilly, and I have enjoyed meeting and buying a car from Paul. If you care about someone, and if that someone needs a good car at an affordable price, please visit Paul, and you will meet a professional who cares as much about what you need as you do. Thank you, Paul (and my best regards and praise to the other Nissan of Chantilly staff who I had the pleasure of meeting and speaking with).

jphedges727

4 de feb. de 2012

Great friendly service, have stopped by 2 other dealerships that morning, was planning on visiting other dealerships that day but Paul was by far the best of the other 2 sales personnel.Glad I came to Nissan Chantilly as one of my places to visit.

Janet6572

4 de feb. de 2012

I was very pleased with the customer service and working with Fritz. The only complaint I have is the free car wash. It was horrible. All someone did was throw water on the vehicle so it would appear like it had been washed. This caused the vehicle to look dirtier than when I came for service. This happens every time I bring my vehicle in for service and request a car wash. If you are not going to provide this ser ice properly than it should not be offered.

matchedplayer

30 de ene. de 2012

I have no complaints about my purchasing experience at Nissan of Chantilly. My salesman David Cox worked very hard to to complete the sale, and has continued to be just as helpful even after the sale was complete. I highly recommend David Cox and this dealership.

elltech

15 de dic. de 2011

While the pricing was excellent, the location of the dealership was a distance from my home city. Also, the process of purchasing could have been faster and less complicated if the salesperson responded to questions more clearly.

kquincy34

14 de dic. de 2011

Justing Maynard and Peter Washington did an outstanding job locating the perfect vehicle for me and my wife. The Juke so far has been a great vehicle. My wife continuely receives compliments on the Juke. Justin did a great job working with us and keeping us up to date on the location of our new vehicle on it's way to the dealership. Sandra Rios did an excellent job finding us financing that would keep us within budget. Only negative aspect was that my wife had her purse stolen while we were at the dealership; I recommend that security cameras be installed in the parking lot and common areas of the dealership building.

fkamadou10

2 de nov. de 2011

Peter worked very hard to make sure i got in the car. Thank you Peter and Amhed for taking good care of us. they treated me like a family and i really appreciate that. if i live closer to the shop, i will come often to visit Peter and Amhed.Thanks guys and continue the excellent customer service. you guys were excellent!!!

strongerthandirt

2 de nov. de 2011

The new car salesman was knowledgeable and friendly. He demonstrated the car very well. I was allowed to take a substitute car home while the new one was being prepared, which was nice.

jordanjh

1 de nov. de 2011

I would not recommend this dealership for service. I brought my 2010 M35 in for routine service (fix loose glove box, adjust hood, check transmission and detail the car). I dropped the car off in the evening after leaving detailed instructions in writing for the service manager and speaking with him on the phone and via email. I returned to pick up my car two days later to find most of the work was not performed. I asked to speak with the GM after waiting around for 15-20 minutes I was told the problems would be fixed, my car would be detailed and topped off with gas for my troubles. When I returned the next day my car was not topped off, the detailing job was horrible and the transmission was not switching smoothly. I called the GM and left him a voicemail - no response. I emailed the Service Manager - he returned my email 7 days later. I have since taken my car to another dealership and the experience has been far better than the one I experienced with Nissan of Chantilly. Remember, your experience with the Sales Department lasts a few hours but your experience with Service lasts as long as you own your car - choose wisely!

khuzbuz

5 de oct. de 2011

Justin did a great job in completing the deal. Prior to arriving at the dealership (over 50miles away from where we live), Justin and I exchanged very lengthy emails and a few phone calls to confirm the specs and options of the vehicle, the price, and he ensured the vehicle would be on hold for us before we got to the dealership. He greeted my wife and me very courteously and was very hospitable. He went into great detail about the car and was very patient with our questions and long test drive. Justin and his sales manager did an amazing job to get us into a 60 month 0% special financing. This was great news considering Cowles Nissan would not want to lease a similar vehicle to us after we drove over 100 miles roundtrip. Cowles Nissan quoted one price over the phone and on email but when we arrived they made an excuse that their Finance department used the wrong vehicle in our credit application and they would not budge at all to a compromised new monthly payment. They were rude and very disrespectful to both my wife and I. And they bluntly told us they didnt want our business. Justin at Chantilly was very well aware of our prior experiences and did everything possible to ensure Nissan of Chantilly's service was much better than the competitors. Justin succeeded and surpassed our expectations.We were out the door in our brand new car in less than 2 hours!!

Rebeccak24

26 de sep. de 2011

When I bought the car, they kept telling me they would have us with the financial advisor in five minutes. We waited an hour. I was told 3 times my floormats would be sent overnight because they were not in the vehicle as promised along with the DVD remote and headphones.Three weeks later I never received them after being told they were being sent overnight. I had to drive to the dealership to get a seat fixed anyway so they installed my floormats. My new vehicle had to have a new passenger seat because of a tear in the leather. It will be over a month before they have my seat fixed.However, I commend Nissan of Chantilly for providing me with a wonderful Altima to drive. Most of our issues have come through the salesman Claude. He doesn't follow up with his words. Fitze in the repair shop has been excellent to work with. Shawn was very helpful when we bought the car. Chris Buckner was great with chatting with me online. You all had the best price by far so we drove six hours just to buy our new Nissan Armada from your dealership. We would buy another vehicle but I believe I will request another salesman. Hopefully, my new car will be ready in two weeks :)

thms

16 de sep. de 2011

Moussa was very friendly and respectful. It was a pleasure to meet and work with him on the purchase of my new car. It was gratifying to work with a salesman who did not provide any gimmicks or high pressure sale pitches. I will highly recommend him to others looking to purchase a car.

KathySours

16 de sep. de 2011

It was a really busy day when we came into the showroom. We just wanted to test drive the hybrid and we hung out for a while. We almost didn't stay when Shaun greeted us and asked us to be patient. It was apparent that he was working with multiple customers and trying to please everyone. After we drove the car, we immediately knew we wanted to purchase it. Shaun was very easy to work with, no high pressure sales. I'd definitely recommend him to others looking to buy a Nissan.As far as finishing the sale went personally, I can do without all the extra sales pitches for the other services. All said, we were driving our new car home in about 5 hours. A first.A few days after we'd owned the car, Stephanie called to check in. This was a nice touch. The only issue we had was that there was only 1 key to the new car so I had to come back to the dealership. She scheduled a time for me to come in for the key. I worked with Stacy in Service who was nice but I ended up having to come back to the dealership twice to get the new key because a part was needed. Not sure why that part detail wasn't sorted out prior but the hybrid is new to this dealer.

BarbaraBurgwald

15 de sep. de 2011

The purchase of my Rogue was a very pleasent experience. The staff was very considerate and informative. I would recommend Nissan of Chantilly to my friends.Thank You for all of your help.

susan rodgers

14 de sep. de 2011

I am very happy with my experience at Nissan Chantilly because I was made to feelimportant as a customer and that my time was important as well. I was also madeto feel the door is always open should I have questions or need help with anythingeven after the sale was completed. I would definitely recommend Nissan Chantilly.

xcstar22

14 de sep. de 2011

Overall I had a great experience in purchasing my car. However, I was overcharged by $1000 from the original agreed-upon price. I had to return to the dealership several times to justify the discrepancy. When the sales and finance staff finally realized their mistake I was told a check would be mailed to me. It was supposed to arrive over two weeks ago and I still have not received it. Other than this, the staff was great -- if I can get the problem resolved soon I would recommend the dealership. If it weren't for this issue, my rankings would have been higher.

AltimaBuyer

27 de jul. de 2011

The only reason we bought the car here is because we already went with an offer from another dealer and Chantilly improved the offer. Chris was the worst salesperson we ever had. Very pushy, arrogant, inconsiderate and no sales skill what so ever! The first thing he said when we came in to the dealer was to ask us for our drivers license and S.S.N. ! How can you ask that info prior to knowing if we really wanted to get the car! When giving us paper work to read and sign, didnt let us read. He said, just sign. Good thing is that he doesnt work there anymore. Or at least I dont see him in the Meet Our Staff roster in the Nissan Chantilly website. After, dealing with the sales person you have to go and talk with the aftermarket representative Please, dont let them fool you! They are going to sell you so much crap that you really dont need and its going to increase the loan! Two hours later you still there dealing with all the paperwork and just waiting for them to approve and clean the car. Lastly, you talk with the financial officer. In our case Jeff was a great guy, and down to reality. Unfortunately, I dont see him in the Meet Our Staff roster in the Nissan Chantilly website. When buying a car be ready to spend at least 4 hours In regards of the car maintenance, the 3 months check went well or at least we think that. Then this past Friday we went for the 6 months check up. We left the car at 10:30am and told them that well pick it up after work. We went to pick it up at 6pm in a hurry since we had other plans. We asked to get the car washed in addition to the scheduled maintenance, because it is free. When we went to pick it up the car was not cleaned, we knew that the car rotation was not done, because the tires had a dirty mark and it was in the same place. After, complaining about the situation the Service Manager apologized for the incident and provided us with the service. The Dealer has a new service manager and he seems very reasonable.

ih8rt7

22 de jul. de 2011

I did most of my research on-line. When I found the vehicle I wanted, I called and set a time to test drive the different ones they had in their inventory. Once I made my choice, the price was exactly what I discussed when I made the appointment.They offered the typical add-on options (different types of extended warranties) and a few that I had not seen in my previous buying experience. There was absolutely no pressure to buy any of them. The benefits and pricing were explained, and they quickly moved to through the paperwork. I think I spent a total of 2 hours from the time I walked in the door to driving away.I had to bring my truck back to get some items added. In the service department I met a Service Manager named "Fitz." He was the best. He is one of those people you just like from the moment you meet him. He took down the necessary details and got me a loaner car in a matter of minutes. He called me during the day with a status and time estimate for completion.

Specialjnva

5 de jul. de 2011

Zach helped me to find the exact car I wanted to purchase both quickly and for areasonable price. Zach was very helpful and friendly throughout the entire buying process...he made it easy for me. It was a pleasure doing business with Nissan of Chantilly

kmedepalli

30 de jun. de 2011

Customer support team is very friendly and responsive. I liked the environment and the way the sales team treated me. But I could not get the color that I opted first. I am very satisfied with the transaction.

drk1189

13 de jun. de 2011

I would recommend the dealership, while in doing so, sincerely hoping that my experience was atypical, and attributing some of the problems to poor communications and potential inattentiveness. We, my wife and I, were told certain things that turned out just not to be the case, for example, that the vehicle would be cleaned up and ready to go; it wasn't. We were told the first aid kit had been replaced, when in fact, it had not even been ordered. We were told the vehicle was being taken to be gassed up, and quite some time later, it had not been. We spent more than three hours at the dealership to consummate the transaction, due to unnecessary delays. We were later told that all the missing items, the floor mats, the first aid kit, the earphones and remote for the DVD player, and the cargo net were ready to be picked up, and when we arrived, no one was there and we later learned that the first aid kit had not yet been ordered. When we picked up the floor mats, etc., another forty-five minute adventure while the salesman left us standing around while he apparently attempted to make another sale, we were told we weren't entitled to a cargo net since it wasn't on the sticker, which is contrary to what we had earlier been told, and we were given one. I can understand the desire to make another sale, but I resent being put on the back burner since my money had already changed hands. We were told on 06/01/11 that we would be sent an added, unexpected incentive, a $500 gas card, which hasn't happened as of 06/13/11, and last but not least, I have been called Ray, David, and Daniel, while my name is Donald.

Achruch1987

7 de jun. de 2011

The people I worked with were great. They were friendly and helpful. They helped me find the car I wanted and were able to settle on a payment I could afford.

ahissong

4 de jun. de 2011

I worked with Warren Gulick and purchased a new Nissan Altima Hybrid. Although the Altima Hybrid was in high demand and low supply, Warren was able to obtain one from a Maryland dealership. We had a short window within which to work due to the expiration of two incentive packages. Warren worked with me and gave me a fair price for my trade. Ask for him by name. Unlike some other car salesmen with whom I've dealt in my life, Warren was not pushy, worked with me and made a fair deal.

ablount

4 de jun. de 2011

Teddy was very personable and friendly. It was an absolute pleasure working with him as hr made the entire process as smooth as possible for me and my husband. Thank you!

mgaylord

2 de jun. de 2011

We got our new car at a great published internet price. Ojo and the staff were very good to work with. There were no surprises other than a few thoughtful extras (free car washes, $17 oil changes etc). I will go back again when I need another car. The price was very good, we saw several 2 year old used cars (Altimas) for more money than what we got ours for new.

bavan6482

23 de mar. de 2011

Nissan Chantilly dealership provided me with exceptional customer service from the start to the finish. I highly recommend MARTIN RUZEK to ask for in the sales dep't. He provided me with REMARKABLE customer service. He efficiently helped me to narrow down exactly the car I wanted by just asking the right questions upfront, which believe it or not, is not the way most sales people I've met do things. I rate him 100+++ on a scale of 1-100. In addition, the dealership's sales manager, GHANI NIAZI, went the extra mile for me when I was ready to leave the showroom with my new car. He helped me understand something in my car and actually came to my car to show me something I didn't understand. He could have easily asked someone else to do this. Buying my new car was a wonderful experience. If I had a family member that wanted to buy a Nissan, I'd HIGHLY recommend asking for MARTIN RUZEK and to go to the Nissan Chantilly dealership.

sarg8677

14 de mar. de 2011

This is one service department I trust. Stacy king will take great care of all your service concerns and needs. You won't have to worry if the job is done right or if you can get home at night. Great job. Thank you. The first time I was at the dealer was when they first opened. Trust from the start.

markathyg

12 de mar. de 2011

Justin and Chris were both awesome to work with. As I transitioned from one lease to another, it went seamless. They both took great care of me. Sauna did an exceptional job explaining the additional care packages available. Justin completed a thorough review of all the car options within the car and made sure I was aware of each. Stacie in Service did a great job with the additional care package scheduling. Great Team Work. Thanks for a great experience.

bee.lee1

10 de mar. de 2011

Stacey King, once again, rose to the challenge and exceeded my expectations. She is an invaluable asset to Nissan! As usual, she was extremely professional and helpful. She ensured that all my concerns were addressed. She is the reason I kept bring my Z in for maintenance and services. Thank you, Stacey!

kasandrashuler

6 de mar. de 2011

This is the 4th car. In my entire life. The over service from each staff member was very professional and professional. On thing I drove 30 miles for a difference experience but let me inform you the ride was worth my while. Thank You for the professionalism.

msweet

2 de mar. de 2011

Justin Maynard was great. I flew down to get the vehicle, he picked me up at the airport on a Sunday before his scheduled time to work. He was very thorough in going over the vehicle, and helped me with all my questions after the sale. Pete was helpful in doing the paperwork. There was also a girl who called me, I think her name was Melissa, who was very helpful and knowledgeable.

Gail1969

2 de mar. de 2011

Thank you Jay Tippett!I purchased my 2010 Maxima from a dealership in WV, and shortly thereafter I moved to Northern VA. After a negative experience at a local dealership (they were not happy I bought my car somewhere else), my neighbor recommended I see Jay T., the Service Manager at Nissan Chantilly. Jay and his staff were so kind and professional, unlike any other dealer service department I have ever dealt with. I am very pleased and would recommend them to anyone. Thanks again!!!Gail S.Fairfax, VA

resaf22

25 de feb. de 2011

I was quite pleased with my service. I contacted the dealership via online and inquired on my pre-owed 2006 Chrysler 300 in the early morning hours on Feb 11, 2011. As soon as, the dealership was opened, I received a call from Claude Bukasa. After speaking with him, I offered a price and he said he would get back to me, and the next thing I knew the price was agreed. He faxed my buyers order to my bank and he offered to bring my new car to me the same day and after hours. I was pleased and happy that Chantilly Nissan went beyond my expectations in this purchase. Thanks Claude and also Melissa in the accounting dept for helping me with the purchase of my personalized tags. I would recommended everyone I know to visit the dealership or to buy online. This has been my best experience on buying a car and believe me, I had purchase quite a few over the last 15 years.

sivasubash

24 de feb. de 2011

The reason i have give Great for most of the questions is because of the excellent relationship i had when i visited your dealership. And the reason for that is Mr. Justin Maynard, a extremely knowledgeable sales professional and above all a good human being.

rahmadi

12 de feb. de 2011

Nissan makes great cars and Nissan of chantilly represnt them very well.Sales and service was a deciding factor to go back to Nissa of chantilly for my third Nissan in less than two years. Stacey King in service dept and Chris Bukner the salesmanager are the ultimate wish for evety employer to employ.

rmiller2010

2 de feb. de 2011

The staff at the dealership helped us to make a great purchase on our 2011 Armada. My husband and I have been looking at the Armada for about 2 years now. We wanted to wait for a good deal and we needed to hold off a bit for financial reasons. We got a great deal on the SUV and I am VERY happy with my new car. It has everything that I wanted, navigation and DVD player are two things that were a MUST for me. The staff tried to make the paper work process go as quickly as possible so we could get our infant home for her nap. Our salesman Teddy Chuks was very informative and very helpful in getting us what we wanted.

ramattingly

29 de ene. de 2011

Great friendly sales staff. I have worked with Justin before, once again he made us feel that we were the most important customer. He talked to us about out options and kept our price range in mind, which is important. Justin really knew his stuff.

garys1266

8 de ene. de 2011

Went on-line to get price quotes on a new Nissan Maxima and Chris Krause was one of the first sales people to respond with his dealer's Internet price. Arranged my own financing then went into the dealer and cuut a check. I was in and out in less than an hour and a half. Chris was very professional and courteous. I would definitely purchase from this dealership again.

ASGHAR

31 de dic. de 2010

Michelle Leininger was very helpful, very knowledgeable, & very prompt. This is definitlly a dealer I would reccomend to anyone who wants to get a service or auto body job done. People were very friendly and helpful. Wait time was very short. And the staff was very professional.

gordonwgreen

22 de dic. de 2010

I have bought many vehicles from many different dealers, but my last three purchases have all been from Nissan of Chantilly. Not only is Nissan the superior choice in value among the many brands of vehicles available on the market today, Nissan of Chantilly is the best dealership I have ever encountered. Under the able leadership of Kim Danchulis, the General Manager, you will find an operation that excels in every respect. The salespeople are very knowledgeable and helpful, the service team is extremely capable, and the managerial and administrative staff help to make the process of buying a new vehicle as pleasant and expeditious as humanly possible. I used to dread having to buy a new car, but with Nissan of Chantilly I now look forward to the experience. I know that I will get the vehicle I want at the best price possible, and it will be properly taken care of after the sale. I highly recommend this dealership!

suewalls

21 de dic. de 2010

This dealership has been good to deal with so far. I am pleased with my sales rep Ron Puller. He has worked very hard to get me a a good bdeal on a very nice car. Hopefully I will be very pleased with my new Nissan. I am looking forward to many years of safe and happy driving.

kjohn

15 de dic. de 2010

Michelle was very friendly. She took a second to smile and greeted me when I entered the service area, even while she was with another customer. A few moments later she approached me and asked if I had been helped and she took my service order quickly. I told Michelle I intended to shop while my car was being serviced, and she offered me shuttle service. I left my car to go shopping and within 30 minutes or less, Michelle contacted me on my cell with recommended service and let me know my car was ready.When I went to pick up my car, Michelle told me where to go for coupons for future services at Nissan of Chantilly! Over all, the service was quick and great! The woman at the check out was very nice too. Overall, I had a fast, friendly service day at Nissan of Chantilly! Thanks to Michelle Leininger for making it great!Karyn Johnson

adean

15 de dic. de 2010

From the online service set up (Michelle was prompt and very helpful via email) to the quick and effective service; everything was great. I love the garage service; drive your car inside (since it was 20 degrees and windy this morning) and they take your car from there for service. Michelle was very friendly and helpful in understanding the service I was to have on my 2010 Frontier. For $35 I had the oil changed everything inspected and the tires rotated! I thought that was great! Only thing missing was maybe a vacuum of the front and maybe a cleaning of the windows; those are little extras that are nice when not expected. ;-)

jtn1230

15 de dic. de 2010

I was greeted immediatley in a very timely matter. The service was terrific and took no time at all to complete what was being worked on. The customer service representative was extremley helpful and friendly. I will be returning to have all service work done at this dealership.

nbanks82

13 de dic. de 2010

Great customer service! I took my car in for the first recommended service. I ended up missing my actual appointment and called the service department to let them know I was running a late. They were still able to fit me in before they closed. I would recommend anyone to purchase and have their vehicle serviced at Nissan of Chantilly.

lorilee

11 de dic. de 2010

I had a really good experience at Nissan of Chantilly on Saturday, December 4, 2010. Claude was the tireless salesman who was not at all pushy (thankfully). He let me test drive the 4 models of vehicles I was interested in, all in my preferred color. He had them all lined up for me, so that when I returned one, the next one was ready to go. Ghani was instrumental in approving the good deal I felt I got, and helping with my trade-in assessment. I forget the name of the lady I saw in between sales and financing, but she's the one who sells extra warranties. She was also very nice and knowledgeable. Pete in financing was very patient in allowing me to look over all of the paperwork and give me copies of everything, per my request. When it was time to drive off in my new car, Claude really went the extra mile (and it was freezing cold outside), by showing me some features on my vehicle, and setting up the vehicle's Bluetooth feature to my Blackberry! Overall, a really good experience and I drove away happy with my purchase. I even got a follow-up call on Monday from Claude to make sure everything was fine and well.

LysaBrooks

10 de dic. de 2010

I love working with Stacey because I don't feel patronized she actually listens to my concerns and when I am done talking she offers suggestions on what could be done. To put things in perspective I had started using Chantilly Nissan before Stacey was hired. The person who I assume she replaced was very patronizing to the point where he asked me if I was sure I did not put diesel fuel in my truck. Needless to say I was not a happy camper but he is now gone and Stacey is in his place. I have had nothing but good experiences working with Stacey and my husband and I are never disappointed. I made the mistake of going somewhere else for an issue with my truck and found that I ended up back at Chantilly Nissan where I should have gone in the first place. Lesson learned.Although I live in Woodbridge I am very happy with the customer service I receive and the work that is done so the distance is not a factor. Please relay to Stacey that she is doing a fantastic job and to keep up the good work.

VanCamme

9 de dic. de 2010

From the momment I stepped into the dealer I felt as though it was the right place to be. Everyone that I came into contact with was so nice and helpful at that momment I did not care if I got a great deal or not, I knew I was going to buy there but getting a great deal was just the iceing on the cake.

bee.lee1

8 de dic. de 2010

Stacey King rocks! She is an invaluable asset to Victory Chantily Nissan. She is always there to help me there! I absolutely love to work with her. She always keep me apraised on my 350Z whenever I take it in for service. The last time I took my car in for service, the sales person that I work with fall ill and Stacey, bless her heart, picked up the slack even though she did not own my case. I sure hope that the management at Victory knows what a gem they have in Stacey King. She would be the reason I would return to Victory for service.

unique01

7 de dic. de 2010

Claude was great he came in on his day off to meet with me. He was patient and understanding. I have and am in the customer service business in child care so I know how important it is to make sure that your customers are always happy and that you meet all their needs. He was thorough and very encouraging as well as friendly. I would definitely recommend him to my friends or co workers..Thank you again Claude and also Alex..

jr2xmy

7 de dic. de 2010

Stacy King is extremely helpful with anything that I ask her to do for my car and always gets everything done on time if not earlier. Stacy always greets me with a smile and consistently makes me feel like I am her only customer. I have complete trust in the service that Stacy provides me and I never doubt that I am getting a good price for the service she provides for me.

C. Pierce

4 de dic. de 2010

Michelle did a great job! She represents the service department very well with her approach to customer service. I have been very pleased with my service requirements at this dealership. The service department was recommended to me by a friend who drives over 45 minutes to their car serviced here. Michelle made sure that my recommendations are equally strong.

mike22030

1 de dic. de 2010

I cannot thank Stacey King enough, as she's been very helpful for service visits. She is the person to go for, if your car needs a checkup or regular routine service. My Frontier has been here for regular oil changes and such, and a alternator problem. While that could be frustrating, actually it is, Stacey went out of her way to make the issue as least stressful as possible. She constantly advises you of any delays, and is very professional about making sure that the problem is corrected. Today she arranged for a rental car as my truck needed some maintenance, and once again proved why she's such a valuable employee of this dealership. In fact, no offense to anyone else who works here, as they are all good people, but Stacey is the cream of the crop. Thanks again to Stacey!

mfranks

1 de dic. de 2010

Excellent service, very professional and pleasant. I was greeted by the staff in a friendly manner and I have always brought my car to this dealership for minor services like oil changes and tune-ups. Thanks so much for your continued hard work and commitment to service.

Lookingformyrogue

28 de sep. de 2010

I went to Nissan of Chantilly after I saw an online listing for a 2010 Nissan Rogue. I was greeted by salesman Chris Kraus at the door and asked him if the vehicle I saw online was still available. He replied "let's go to my desk and I'll check". Once at his desk he began to ask me questions, like what colors I wanted and what options I would like to have. Then without ever touching his computer he says "the rogue you saw online is gone, you see the ones online are priced really good and sale really fast, the Internet team can't keep the website updated". Then he tells me let's go outside and see what we have. Once outside he tries to up sale me on a more expensive model. I quickly told him "no, I know exactly what I want and have already told you". Chris then says well we don't have anything that you want here but we can get it for you. We go back inside, agree on a price and the color I want (white). He leaves to talk with a manager and comes back and says "congratulations !! You have a car" He found a white one and they are bringing it in now, but it will take a few hours. We proceed with the paper work get the financing and everything done. We were give the vin# and we looked it up on our iPhones.... There it was our white Rogue. Everything was great!!!Then after all the paperwork was done, Chris comes in and says the car won't be in tonight but you can come back tomorrow and we will have it ready for you. I thought, no problem. We called Chris the next day and asked if it was ready for us to pickup. He said "we are going to have to change the paper work when you come in, we weren't able to get you that Rogue, but we found another white one. It will be here by 8pm tonight". Again, I felt like a bump in the road but no big deal. About four hours later Chris calls me and says " We found two white Rogues one has 4200 miles on it and the other has 410 miles, which one do you want?". At this point I am starting to get mad, what new car has 4200 miles on it? I said I'll take the white one with 410 miles. He says ok, they are bringing it in now, will be here in two hours. Two hours pass and Chris calls me. "your car is here, it's ready for you to pick it up. But I just now found out, it's not white it's grey" At this point I had enough of the lies!!! I told him the deal was off and that I would be in to pick up my check for the down payment. Chris then HUNG UP ON ME!!!!! I called the dealership and asked to speak with a manager, I was told he was with a customer, I said I would hold. I was on hd for 15 minutes then disconnected. I called back again and asked to speak with the manager, was put on hold again fir 10 minutes, the the receptionist laughs and hangs up on me. So I call back a third time and ask to speak with the manager, the receptionist say "He doesn't want to speak with you" and hung up on me. I wil NEVER recommend the dealer to ANYONE!!!!!! there are tons of Nissan dealerships in NOVA please go somewhere else!!!! By the way, one week later the same rogue I saw online that attracted me to this dealership is still on their website as available.

ivelostr2

28 de jun. de 2010

Recently I had been in the Market for New Black 2010 Nissan Rogue S360 AWD, and the dealerships around me had no stock or were unwilling to work with me on a price that I thought was reasonable. My brother-in-law is from the DC area and talked to a few dealerships there. We spent 2 weeks talking and negotiating with different dealerships, until we had a few that seemed like they were in the price range I was looking for. My first stop on Friday Night was Koons Nissan of Falls Church. There we had been speaking with Harrison, who had promised a price for a Rogue S360, but when I go there, he said that he had been mistaken and it was $2000 more and it was for the base model Rogue Swe said no thanks, we will go to one of the other dealerships we spoke with and he said that his sales manager wanted to meet us. The sales manager was arrogant, disrespectful, and rude; he laughed at our price, and said if we get one for that price, to bring it past. I WOULD NEVER BUY A CAR FROM THESE GUYSOur next stop was Browns Fairfax Nissan. Here we spoke to James, he appeared to be a good guy, he was willing to work with our offered price. They had the car on the lot, but in order for him to sell it at the price we had offered, we had to agree to purchase the Appearance Package, which was wheel locks, some cheap rubber edging on the doors and wheel-wells, and a god awful giant pin strip right up the side. I told him I didnt want it, but he said it was already on, and it would cost $250 to take it offTo Jamess credit, he appeared to know the package was ridiculous, but said that is what he needed to do the deal. We went for a walk to see the car on the lot and the pin stripe made a huge difference and there seemed to be some confusion as to how much residue would be left on the car if it was removed. We told James we were going to look around, but I would have come back to them if I needed to, because, besides the ridiculous request, everyone there seemed to be honestThe next morning, we went to Nissan of Chantilly. We spoke with Justin here, who initially seemed great. We told him what we wanted, a Black Rogue 360, and he said he had none on the lot, but he could find one no problem. We had spoken to him before, and told him what I wanted to pay, he said that we wouldnt know for sure until he found one. Then he came back and said there were none in the region. We explained that we closed a dealership the night before, where they had two, and he said that they arent showing up in the computer and they must have listed them as sold to get credit from Nissan and then hoped to sell them before people find out, what he described as a common practice from Browns (I have no idea if this was the case, but that is what he saidnot that I believe anything that he said was true at this point). My brother-in-law got on the phone immediately to Sheehy Nissan in Manassas (our next stop) and she said she had one that came off the truck the night before. While my brother in law was making calls, Justin led me to the lot to try and sell me what he had there. I explained that I wanted what I wanted, and he said you gotta work with me! I promise we can give you a bangin deal. I explained that I wanted an AWD and none of the vehicles here were AWD. He continued to make a case for FWD until my brother-in-law walked up and said that another dealer had one. We walked back inside and I was collecting my things and he came over and said, good news, we found one which really pissed us off, because at this point we realized they were lying about not being able to find us one, just to get us to buy the cars on the lot. We told him we were going to move on and he got really defensive and wrote my lowball figure on paper and said, we have one for you, sign that and that is what we will sell it to you for, but at this point, why would I have trusted anything he said and committed to a purchase before seeing the carwe moved onSo our next and final stop was Sheehy Nissan in Manassas. Here we dealt with Jenifer, who was extremely pleasant, but walked VERY FASTShe showed me the car I wanted. It had Kick-plates along the doors that looked really great. I compare that to the appearance package something that the dealership adds on, that they can overcharge you for, but instead of cheap and unnecessary, these looked clean and sharp. The price was not as low as I had hoped to start with, but we negotiated until it was very close to my original offer, and I saw the car I was buying before I bought it. I never felt like they were trying to get something over on me. And over all I was extremely happy. So it took 4 dealerships and 4 varying levels of satisfaction or dissatisfaction, but I got my car near the price I wanted it and I couldnt recommend Sheehy Nissan of Manassas more. I drove my Rogue S360 the 220 miles home today and I couldnt have been happier.

fayus

11 de jun. de 2010

Took my Frontier in for 30,000 mile service. I have a service plan that I assumed would cover the inspection of the vehicle. However, the dealership charged me $700 for the service with no communication or explanation of the work needed prior to completion. Also, a recall was found on my car that was not performed but was told a part was ordered. Plus, the rep tried to sell my new tires and an alignment. I did not want either at the time but requested a follow-up appointment for the alignment. Three weeks later, I had received no phone call or contact from the dealership. I went in person to speak with the service manager. He was unable to operate his computer competently and offered very little in way of customer service. I am very unhappy with this dealership and their staff and will NEVER return nor allow them to contact me in the future.

kayla1013

25 de abr. de 2010

I went to this dealership looking to buy a specific car and Henry was my salesman. He was pleasant and funny but when we had done all we could for the day he promised me 3 separate times that he would be calling me on Monday (this was on a Saturday) no later than 3pm. It's been a week and I still have not heard back from him. I have decided to go to the Nissan dealership in Fairfax instead.

kumquat zippy

30 de mar. de 2010

Tried new Chantilly Nissan after yrs. of loyal patronage to other local dealer. Xterra brought in for brake job, exhaust noise, and detailing. Only 2,000 miles later and they say we need another complete brake job, exhaust noise still there, and promise to redo pitiful, failed detailing not going to happen as not documented in their system. We rescued our car from Chantilly Nissan with ZERO confidence in their service and took it to the other dealer who we paid to have ALL the work done AGAIN!!!!BEWARE OF CHANTILLY NISSAN SERVICE. Taking a car in there for service is begging for grief and double the expense. Nissan corp. rep has NO influence whatsoever, and just gathers info. w/o offering any resolution.

bull6932

11 de nov. de 2009

We had service done at the dealership a few weeks ago and we were so impressed by that experience that we decided to up grade our car. When we stopped back in to look at cars they had, several service employees recognised us and said hello. Which was nice. The salesman was very polite and courteous. The whole buying process was very easy and relaxed. We feel we got a great price on a great product, very friendly service, and we will certainly recommend the dealership to friends in the future.