tjfan

9 de sep. de 2016

Thank you for Ray Alvarez. This was the second time I purchased a car from him. Both experiences were excellent. Hopefully, we'll soon get to buy our third car from Puente Hills Toyota.

Izzesingh

9 de sep. de 2016

Jason Lopez is an excellent Represenative for Toyota. Direct and clear. I will buy my next car from him as well, in addition to my current one

Nsilva

7 de sep. de 2016

Fernando is very professional and made the process of buying a car fast and easy the way it should be. This is the 2nd car I buy at Puente Hills Toyota,

David83164

6 de sep. de 2016

On my birthday I went to Puente hills toyota to buy a use car but I got a NEw car thanks to your great employees,they are very friendly and pleasant

Sandra13

3 de sep. de 2016

Thank you Robert Gamboa and the entire Toyota Team. Robert was our initial contact upon arrival at Puente Hills Toyota, his cool pleasant demeanor made our shopping experience very pleasant. Robert spent a lot of time making sure we found a vehicle we would be happy with. He was patience in explaining the operational details of each vehicle we test drove during our visit. We were looking at the Corolla, but decided we didn't like the inside cabinet space. Robert suggested we try the Camry which was had more space inside and smoother ride overall . We didn't think the Camry would fit out budget but was surprised that Robert and his manager sat down with us and worked out a great deal for our budget. .We are so happy with our Camry. Thanks again for a great car shopping experience!S. Horton

molloalejandra

3 de sep. de 2016

My dealer David Cervantes was very well informed , patient , and gave me options according to my budget. I would highly recommend him if you need someone to listen to your needs for your car and provide you with those options accordingly!

fnkhoury

2 de sep. de 2016

Check Engine Light was on in my New 2016 Toyota Camry. Carol was friendly and had exceptional service.My car was inspected and the check engine light was removed. Thank you.

AYMAN KAWAYEH

1 de sep. de 2016

Very nice people especially Yamen, Danny and sim. They helped me to get my car. They gave me a very good offer. Without that offer, I wouldn't afford to get a car

Paulineshih

29 de ago. de 2016

My experience here was very nice. Greg Kern, Ray Alvarez and Raymaond Hua were very nice and professional. This was the best car buying experience I've ever had. I highly recommend Puente Hills Toyata to everyone. I purchased a brand new 2016 Prius. This car has many features I was not familiar with. Everything was explained very well before I left the dealership so I was confident in my drive home. Kim in the finance department was very helpful with all of my documentation. I will defiantly be buying my cars here in the future as well. Thanks again for everything and truly making this a pleasant car buying experience.

Phil Reyes

25 de ago. de 2016

Thank you to Greg Kern and Ron Landin for all of your help ! I got a great car at a great price! The whole Toyota team was wonderful, and service is always above par. We have had friends and family that have been getting great deals and great service for years, Thanks again All!!

Johnalou

24 de ago. de 2016

We purchased a Scion. Clemente Lauron was very helpful and friendly. He helped us get a good deal. All the staff were friendly, honest and professional. Overall our shopping experience was wonderful and worthwhile.

TZ

22 de ago. de 2016

The service is fast and efficient. The staffs are friendly and accommodating. I appreciate their patience and consideration, which makes the whole experience enjoyable and the expense worthwhile.

jhkrueger

20 de ago. de 2016

Easy to make service appointment. Total servicing of my Avalon was completed, including washing, in under 2 hours. Andrew Cheng-Nan Chang was very helpful in explaining the recall servicing that would also be done.

Taco

20 de ago. de 2016

Dealer replaced the leaf spring recall. Truck came out nice and clean great customer service. Great attitude by the service advisor. Job done as promised.

Camryguy26

18 de ago. de 2016

The whole staff is friendly they work with you and make anything possible. Any problem they will solve pretty straight forward great customer service best!!!!!

Very Happy Customer

18 de ago. de 2016

I have never had a more positive experience in buying and leasing a new car. The customer service was excellent, time for the processing of documentation extremely efficient! I am a very happy customer. I will recommend your dealership to anyone I know that is looking to buy a Toyota!

Gramps

17 de ago. de 2016

Very happy with my car service. Will recommend Puente Hills Toyota to my friends. I'm very happy working with Tom Anderson. He's very courteous ,honest and very helpful in my cars need. I commend him on a job well done.

good customer

17 de ago. de 2016

David is very helpful. From the appointment to the completion of service, he is always there to help.He taking care all the detail and recommending the really needed service with my benefits in mind.Thanks

Ihmgah06

17 de ago. de 2016

Kim Simms was nice and very helpful assisting our needs. Excellent customer service as far explaining what the contract represent before signing. I think my family and I was blessed to meet Kim on Thursday 8/11/16. Robert Gamboa was the Sales gentleman that help us chose the best vehicle. He was professional and very helpful. Robert took the time to explain the process. I believe employees like Robert Gamboa and Kim Simms are what help to always chose Toyota over any dealership.

tremor64

17 de ago. de 2016

Always first class service at Puente Hills Toyota. Ocassionaly used another dealer close to my work. To be fair they were fine. Nowadays though, I only go to Puente Hills for service as they are head and shoulders above all others I have been to. Thank you to Caroline Jonathan!

mytotyota

15 de ago. de 2016

The staff was friendly and helpful. The service was done on time and cleaned my car. I would come back definitively for the maintenance service.

chappi

15 de ago. de 2016

best thing is you did service without appointment and finished 1hr 30 min.she went to service man to check time during your service when I asked how long to wait more.

Jeaneth YARIS

15 de ago. de 2016

I try to see Andrew every time i have an appointment he;s got good personality and always try to help me out looking for best price for the parts that we need to replace on my car.

Rudy M

14 de ago. de 2016

Carolina explained every details that need service, addressed those in which I agreed to perform on my truck and she didn't push the other services. Thank you

satisfiedcustomer123

13 de ago. de 2016

I was greeted enthusiastically and my car was taken in immediately. All work was done promptly. They even synced my phone to the bluetooth feature. Thank you for your help.

Mo2011

13 de ago. de 2016

I took my Plug-In Prius to Puente Hills Toyota for regular service and I had an excellent experience. Tom Andersen, Service Advisor was very courteous and knowledgeable and Tech, David Quach did a great job, my Prius performs better. I'll definitely come back. Thank you both.

D&M Tchen

13 de ago. de 2016

Angel Garcia Michel was wonderful to deal with when my wife and I were shopping for a Camry. Angel was courteous and was very patient in helping us making the purchasing decision. Great salesmanship!

Zhihong Gao

13 de ago. de 2016

I. choosing PuenteHillsToyota,because I had excellent experience for services.The best custome service,the Acknowledge and very helpful.He take time to listen,give the customer full attention.

Eun3137!at#

12 de ago. de 2016

Thank you for cookies!And everyone was nice. And shuttle service was awesome!!I visited toyota service to do oil changr and tire rotation. It took only an hour, so it was not a big deal.

Telomerase808

12 de ago. de 2016

I've been bringing my car to Tom for servicing for the last 4 years. Tom and his team were amazing as always. They are professional, friendly, and my car was ready in a timely manner.

Blondie

12 de ago. de 2016

Everything went fast, efficient and very smoothly. My service person was very knowledgeable and helpful. I'll be back for future service needs.Thank you!

Tiger

12 de ago. de 2016

People are friendly and knowledgeable. I got back my vehicle right on time and as promised. I waited for an hour and a half for my vehicle which is quick. I was treated with a free coffee and a cookie. Great!

Joseph

12 de ago. de 2016

Calvin Tuon made this the best and easiest car-buying experience my wife and I have ever had. He was up-front, met our needs, bought us lunch for a minor scheduling issue, and helped us learn all the features of the hybrid vehicle. Puente Hills Toyota was a great place to buy a car, but for our money, it was all Calvin.

tp2frg

11 de ago. de 2016

I have been taking my cars back to this dealership for eight years now. And I have always been happy with the service I receive. It is so convenient to schedule a service appointment online and pull up and be greeted quickly and with friendly representatives. They are quick and accurate. I will keep bringing my car back and tell my friends and family.

John

11 de ago. de 2016

Caroline Jonathan continues to provide quality communication, collaboration and concern in service interactions. She prides herself in delivering my vehicle on time and in great condition.

hp9780c

11 de ago. de 2016

I was attended to by Caroline Jonathan (and Zenith Chan for the Loaner Car that I used).. They were Courteous, Polite, Friendly, and provided an Honest and Quick Excellent Service.. There are service facilities that are closer to my place of residence, but it is precisely for these qualities than I prefer coming to Puente Hills Toyota Scion for service despite the longer distance from which I reside (30 miles one way).. Thanks !!!

Ereinoza

11 de ago. de 2016

Excellent service and environment I am happy to recommend this dealer for my family and friends to come and buy a car and be a part of Toyota family.

Wendy

11 de ago. de 2016

I stop by every time for maintenance it All of employees are very kind and services are satisfied Not too wait to long for me good things.

Tally

3 de ago. de 2016

The dealership went out of thier way to help me purchase my dream car... Specially with my bad credit. Furthermore, there happened to be a small error in the purchase contract where I paid a small amount above the sticker price. The agent, Calvin Toun, recognizing the error and immediately took action to correct the error and the dealership went out of their way to correct the mistake. Another dealership would never have done that. The dealership and it's agents are honorable & thruthworthy.

Markdelia25

31 de jul. de 2016

I appreciate the professionalism the cooperation of the entire staff. This was my second vehicle brought from this dealership and I plan going back. I've shared my experience with my family and friends.

flysky288

25 de jul. de 2016

This dealer and their sales rep is very nice and helpful. Edwin Lugo, thank you for help me get my new car. You and Sam are the best.

Storres

23 de jul. de 2016

We just bought a Toyota Prius from Ron Landin at Puente Hills Toyota, and our experience working with him was very positive. He was professional, very accommodating, and easy to work with. We would recommend our family and friends see Ron when the time comes for them to purchase a new automobile. We believe they would be happy with the service.

hotrod662

16 de jul. de 2016

I would like to thank the wonderful staff, over at Puente Hills Toyota, Rene Prado, Edwin Lugo, and Max Rezai you guys made my experience of purchasing a Toyota so wonderful. Thanks!!!!!

Jks3160

15 de jul. de 2016

Excellent service provided. Very professional done in timely manner. Dealership is maintained very nicely. I like the fact there is wifi available. I am glad they found my car's axle issue within manufacturer warranty.

Richard Chung

7 de jul. de 2016

I made the appointment on the same day and was in and out in less than few hours. The workers are friendly and fast. I liked the speed of service.

George Pobedinsky

5 de jul. de 2016

I always come to Puente Hills Toyota to get my car service because of one man... DREW KEEFER. He's the BEST tech you have and he's the ONLY one I allow to touch my car. I am sure you have a number of quality techs in your empoy however, I have known Drew for many years and he has proven to be honest and accurate in assessing and repairing my car. There is NONE better...!!!

Melinda Swim

2 de jul. de 2016

I want to commend John Yarber. I am extremely happy with John's professional efficient service. He is easy to work with, knows who I am and provides the best service I have ever received the whole time I have been driving (45 years)... Without his expertise I would not be coming back because I was going to Ontario Toyota John Elway, My rep there recommended Iii go to Puente Hills Toy because it is extremely closer. Thank You. Melinda Swim Owner of 2010 4 WD Hybrid Highlander.

Mike F.

30 de jun. de 2016

Items were identified in my regular service and when I scheduled my car for repairs, Tom A. had my paperwork ready when I arrived, clearly explained the service order and my repairs were completed on time. Tom has been excellent all the years I have worked with him.Mike F.

Rino G.

28 de jun. de 2016

This is the best experience we had in buying a car at a Toyota dealership! From the salesman, Mr. Ron Landin, to the Finance Dept., Mr. Greg, & to the last person, the accounting department, Mr. Sim Luu, everything was perfectly done at our end. What a great experience! Thank you, Puente Hills Toyota! We love our Sienna! We'll definitely refer family & friends. What an outstanding customer service!

bundy323

28 de jun. de 2016

Thank you, Derrick Bates !! Excellent customer service and very informative. Best car purchasing experience I've ever had. He help me check out 4 different CPO Toyota Tacoma's , unfortunately some where not V6 engine or one had just got sold. But found the right one and now I am a happy camper. Absolutely no pressure in up selling. Paper work was painless and easy. Sam Luu made that process simple and fast.

Jasmine

26 de jun. de 2016

I just took my car to your service department yesterday (Puente Hill's Toyota) because the passenger window shattered while I was driving in the freeway. By far the worst service experience. I arrived at 1pm because I was told my car would be done when I called at 9am. Which it wasn't until 4pm and I understand busy days occur. Then I received my car with glass as if it wasn't vacuumed. I asked for it to please be vacuum again I had my grandchildren with me. That's not all my passenger seat belt is not working now. I don't understand why this vehicle is breaking down if it's a brand new 2016 Tacoma truck. I am not only disappointed in the service department but also the vehicle sold to meTo whom it concerns, I just took my car to your service department yesterday (Puente Hill's Toyota) because the passenger window shattered while I was driving in the freeway. By far the worst service experience. I arrived at 1pm because I was told my car would be done when I called at 9am. Which it wasn't until 4pm and I understand busy days occur. Then I received my car with glass as if it wasn't vacuumed. I asked for it to please be vacuum yet the images show glass was still left over. That's not all my passenger seat belt is not working now. I don't understand why this vehicle is breaking down if it's a brand new 2016 Tacoma truck. I am not only disappointed in the service department but also the vehicle sold to me.

Fresh2Death323

16 de jun. de 2016

My wife and I bought a used Honda Accord Sport from Puente Hills Toyota. We didn't even know we were going to eventually do business with Sim, however, he approached us when we walked through the doors to ask about our daughter. We felt comfortable with him right away. As the deal was final, we headed to finance and Sim worked with us. He's one of those guys who talks about his own experiences and can explain stuff very well. If we ever do business with Toyota dealership, I will request the men who helped us. Thank you, Sim and PHT team!-The McLellan's

RICK B

15 de jun. de 2016

GREAT SERVICE , VERY HARD WORKERS , I AM HAPPY I STOPED BY AFTER RUNNING ALL OVER LOOKING FOR THE TRUCK I WANTED. THANK YOU FOR ALL THE HELP I ALMOST GAVE UP.

syngeist

9 de jun. de 2016

Caroline was my attendant. I came in to get my 07 Corolla Serviced. Found out I needed other things done. Oil Leak, Drive Belt etc. Caroline was very helpful in providing me with information on what I each issue entailed. She was in constant communication with me and very courteous of my needs. Wasn't pushy, recommended the important things to get done. Very great experience. Very happy with the service.

asecaida

6 de jun. de 2016

It definitely took too long but at the end of the day we got the car we wanted at a price that was less than we were willing to spend. Since I can't rate him below, I want to add Wilson Hwang provided excellent service and was extremely professional!

Phally16

6 de jun. de 2016

They help us get the car that we wanted even when our credit score was not that great. Our sales person make sure we get taken care of with all the paperwork process.

hinojos, teresa

6 de jun. de 2016

The Reps are very helpful and considerate and very informative. I received excellent information in regards to applying for credit which helped pay my bill.

Bowers, Constance

5 de jun. de 2016

I've been to other dealerships for service and Puente Hills is by far the best and worth the drive because of Tom Anderson and Mel Hees. They have taken great care of our cars. We will go to whatever dealership they are at.

Tacoma Joe

5 de jun. de 2016

I've been coming here for service for over 20 years. I wouldn't take my Toyota vehicles anywhere else. I give the dealership five stars and 6 stars for Tom Anderson, Service Drive Manager. He's the best!!!Tacoma Joe

rawffal

1 de jun. de 2016

These guys get to the point and keep it very professional. They make sure that you'll get the car by the end of the day and they respect your time. Very great!

Bigdaddy172

29 de may. de 2016

I must say that the dealerships entire staff was excellent in every aspect. Our salesman Edwin Lugo was very accommodating in showing us several choices, until we found the right one for us. He and the sales manger, Scott Petersen, were very patient and accommodating in working on a price that would fit our budget. Finally, Sim Luau went the extra milke in financing the entire deal. he was through in explaining the entire deal, and helped get the payment with added maintenace contract, down to a monthly cost we can live with. All the people were very professional, personable and truly took an interest in making sure we were all happy and taken care of. I must say, I know where my next car is coming from!

guzmand129

29 de may. de 2016

Bottom line is these guys work with you to get you the car you want at the a price you are comfortable with. Awesome. Outstanding.

Jenny Luong

18 de may. de 2016

Both my husband and I had did some van searching for some time now, debating between a honda odyssey or a sieanna also was looking at a pilot or toyota hilander online shortly after received a phone call from calvin and invited us down to the dealer he even took down our information and told us what they can offer and they did throughout the whole experience from the moment on the phone to supervisors to finalize the paperwork it was a easy and no pressure very knowledgeable team that we work with and made sure we were comfortable with payments and was patient and answer all of our questions and gave us excellent service in our opinion, he even pulled out two vans and had it ready waiting for us to tesr drive when we got there,it was a easy and stress free car buying experience. Will recommend Calvin Tuon to everyone we know ,Danny is also wonderful and charming , sim was our finance guy he's funny and made sure you understand and offers and tell you everything they have before you signed. We are a happy camper and our kids were excited to see me drive up in our new se sieanna. Thank you guys for helping our family find the van that meet our needs and I'm postive Calvin tuon 2.0 and his team will help you find your next dream vehicle.

DantheMan

17 de may. de 2016

I had an accident. The people who I had an accident with told me they had good people to help with the repair needed. They had purchased their vehicle from Puente Hills Toyota and Scott Peterson, a Sales Manager there had assured them he would take care of any problems they might have down the road. I've been dealing with Toyota and different car dealerships for over forty years and am very skeptical of automotive business repair, especially dealerships. As it turned out, Puente Hills Toyota was interested, followed through honestly and in a timely matter above the call of duty... the cost was exceptionally fair, everyone truly cared about customer service without any hassle. The employees seem happy, they were personable, the place is clean, professional and truly deserve the time and effort to write this review! Puente Hills Toyota has been the best auto dealership I have ever done business with.

Lace

15 de may. de 2016

Puente Hills dealership has excellent customer service. Derrick Bates walked me through the process, answered all my questions. He worked very hard to get me the best deal. The will recommend this dealership to everyone. Thanks again

lovemud

8 de may. de 2016

The service center here at Puente Hills Toyota by far has the best service amongst a few Toyota dealerships that I have been to. The service advisors here are always professional, friendly, and knowledgeable in what they do. Plus there is a nice and comfortable " waiting area" while your car or truck is being serviced. And they are always courteous enough to always "top your fluids off" if you lack any fluids in your engine. I also bought my truck here at this dealership a few years ago and I had one of the best experiences with one of the car saleswoman at the time. She was very helpful and professional to me and really helped me get the best deal I could get. Overall, I've been a very satisfied customer at this dealership so far with their customer service. Will keep you posted otherwise.

Bonnie Davis

6 de may. de 2016

Loved the way that we were treated from the moment we arrived. Care was taken to find us the best deal for exactly what we were looking for. As it turned out, leasing a car was the best option for us even though we had never considered that option before. Ron Landin was great at finding us the best car, and Greg Kern helped us to understand exactly what leasing is about and what the advantages are to it. Ted Collins was quick and efficient at getting our paperwork in order. We came away with a brand new beautiful car for less than we would have to pay to buy. AND they got us out of the dealership in time for the Chino Air Show!

letmedance

5 de may. de 2016

Puente Hills Toyota has the finest service center I have ever used. Appointments are easy to schedule, you are met and processed by polite courteous professionals and treated like royalty during your short wait while your car is being serviced. Coffee, cookies, WIFI, even the Scion Theater. Usually by the time you get comfortable your car is finished, washed, and ready . I actually look forwardto my next service.A class act.

John Martinez

1 de may. de 2016

I'm never bored when I take my car to Puente Hills Toyota. There is so much to do there while waiting for service. And they give you a token for a free cookie and coffee at the subway located in the dealership. although I had a few issues with my tires, the rest of the service has been excellent.

Priusonextinxt

30 de abr. de 2016

Very understanding person, Gave specifics of what the vehicle need. Part that beed to fixed was still under warranty from the other mechanic. I wish I would have done the work here, but due to price went somewherw else. I do like the car wash.

Martin Valadez

29 de abr. de 2016

Just bought our second car from Raymond Alvarez and this experience was great as the first. Helped us find the perfect car. Would highly recommend him and Puente Hills Toyota

Nana33

29 de abr. de 2016

Robert Sanchez is the best. He goes way above and beyond to help out. Thank you for all u did for my mom to get her in a much needed new car.

natasha0

28 de abr. de 2016

We recently purchased a Toyota Prius from Puente Hills Toyota, and were pleased with their excellent service. The facility was clean and spacious, and the entire team was friendly, professional, and honest. Mike, the manager, greeted us, and helped guide us through the process. Derrick assisted us with the sale, and was friendly and knowledgeable about the car. They both made the transaction simple and effortless, and we felt we received a fair price for the vehicle. Derrick took the time to inform us about the vehicle before we left, answering all of our questions about the vehicles operation and display setup. We would definitely purchase our next vehicle at Puente Hills Toyota.

Cervantes1766

27 de abr. de 2016

First of all I want to thank Gustavo Hidalgo for providing me with all he information and for great customer service. I highly recommend everyone that goes to ask for Gustavo.

Aubrey Guo

26 de abr. de 2016

Moe Ghaffari was awesome. At first I went to the different dalership and all the sales people were fake. I came to puente hills and Moe was really great. He was honest and very helpful. He answered all my questions and help explained all the paperwork. I don't have great credit but he still able to give me a really good deal. He wasn't pushy I will recommend him to my friends!

Neo Serrato

26 de abr. de 2016

So far they are the best experience I ever have buying a car.I highly recommend this Car dealer to everyone.Good price, good service and honest deal.

2222

24 de abr. de 2016

The service rep. explain really clear of all the service needed and finish the work less than she promised. and let me know when i need to schedule next service appointment.

Holly H

23 de abr. de 2016

Over the last year purchased a Scion xB for my son, a RAV4 for myself, a Prius for my husbands work and my older son just purchased a RAV4 all from Puente Hills Toyota. Love Puente Hills Toyota. I am telling everyone about the great sales department. I am also taking in my moms Corolla for service to PHT. Service was fast and explained all my options. Great place to take my business to.

Mike F.

23 de abr. de 2016

Service was completed on time and Tom took the time to explain what was discovered in the overall inspection including showing me photos and examples of the issued that were discovered.

Salas88

21 de abr. de 2016

We ran into Alex Vargas by accident while bringing our RAV4 into service, we wanted a highlander and he was very helpful and gave us realistic expectations about what our payment would be like. We were not pressured into buying anything so we left and ended coming back a few weeks later so he can show us a newer RAV4. We loved our RAV4 so we decided to lease a newer model because we loved it so much for our family of 3 and soon to be 4. We were happy with our payments would be so we left happy campers! I sent my father down there to work with Alex because of our great experience! We will continue to lease and buy cars as long as Alex Is working there! Alex is very straight forward and does not beat around the bush, we have had previous salesmen who have hidden stuff from us when buying a car so this was one of the greatest experiences we've ever had at a dealership!

joeallan

14 de abr. de 2016

Ray Alvarez is excellent... the best car buying experience I have ever had. I would recommend this this dealership and Ray to any friend or family member.

dest

14 de abr. de 2016

I went to this location after going to a few other Toyota dealers and they had such a huge selection! Normally I get a little bothered when the sales people come up to me right away but Sean was very easy going and didn't make me feel rushed or uncomfortable. I ended up purchasing a vehicle and the whole process was very easy! Sim also helped me out a lot as far as finances. I feel they went above and beyond on service and making sure I got the deal I wanted. I would definitely recommend purchasing a vehicle from the location the staff makes you feel very welcomed.

YUKI

7 de abr. de 2016

I have switched my SUV from Mercedes to Sienna. Quality, Reliability, Performance, Comfort, and Price! At all aspects Sienna beat Mercedes by large margin. Yet I initially missed their service at dealership. Yet after my 1st service appointment at Puente Hills, I completely forgot about my past comfort. Actually service adviser, Carol is better than I had at Mercedes by large margin! Great work and hope you guys keep up for many years to come! I wish you open Lexus dealership in same area!

John

4 de abr. de 2016

Caroline is communicative, collaborative and committed to customer service. She is thoughtful and thorough. From booking my appointment to the follow up, I can trust Caroline to exceed my service needs. Caroline was able to deliver my vehicle under the time committed.

George Pobedinsky

31 de mar. de 2016

I always enjoy visiting Puente Hills Toyota Scion Service Deptartment. Randy Castillo is always so cordial and efficient and always ready to serve me as customer. I always have Drew Keefer service my car. He is an EXCELLENT technician with tremendous knowledge and willingness to go the extra mile to solve issues. Drew is the ONLY one I allow to work on my car. THAT is how good he is. Most times, visits to dealerships are a nightmare however, this is always a pleasant experience. Thanks Drew and Randy...!!!!

Michael Cunningham

30 de mar. de 2016

From the time I meet with Greg Kern ( he sold me my last 2 Toyota's ( a Corolla and Camry ) until I sat down with Joe Diaz to complete the financing> I was assisted with Jason Lopez and Emily Shea and they too were very helpful and answered all my questions. I wouldn't hesitate sending anyone who was looking for a vehicle.

Timmy.Nguyen

26 de mar. de 2016

One of the greatest car buying experiences I've had!!!!! This is the 6th time purchasing a car and i must say this by far was easy and friendly with no pressure. Scott helped me out alot and help compete with the prices with competitors. Sim made the finance process fly by with a breeze and enjoyable. They try their hardest to make you feel comfortable knowing you are getting the best rate possible. I recommend asking for Sim as your finance personal.

MH

25 de mar. de 2016

The service has always been great here with pleasant surroundings for waiting on your vehicle which helps when you come from a long distance which I do but worth it. The follow up to make sure everything was to your satisfaction is something that matters to them and it shows when you are there. Highly recommend service advisor "David Mercado".

Cesar acuna

21 de mar. de 2016

I bought a lot of cars in my life time and me and my wife dread going through the process, sitting there fighting back and fourth to try to get a good deal. i had been in a accident my car was totaled went to la puente Toyota to see and infinity they had as a trade in . I had called and talk to salesman Ray Alvarez he waited for me and my wife to arrive we were late .but he was professional didn't rush to make to sale even though it was time for him to go home. I told him I liked the car I took us in the office and everything went fast and smooth He even accepted and offer I had place when we talked on the phone this people are awesome they made the experience of purchasing a car so easy fast. I will definitely buy my next car there if bought from other big name dealers and by far this was the best experience. ray even took the time to explain all the cars features and he hooked up our phones to the cars Bluetooth. So next time save yourself the headache and go see Ray he will take good care of you! Thanks guys

ldbrlnd

16 de mar. de 2016

Been purchasing and servicing my Toyota's since 1985 at Puente Hills Toyota. Great service from Tom Anderson prompted us to try to buy another Toyota at our price. Ray Alvarez worked all day to get us the fully loaded XLE that we wanted. He found & got it from another dealer. Derrick Bates setup the navigation app suite and off we went. Long day but, totally worth it. Great team effort.

123123qwe

15 de mar. de 2016

I had the best experience at Puente Hills Toyota. Alex Vargas helped me get into a 2016 Toyota Corolla S. The process was so easy and fast. Alex was so easy to work with and heard my every need, I didn't feel like I was working with a sales person. I would recommend Puente Hills Toyota and Alex Vargas to everyone.

Gmo3377

18 de feb. de 2016

The staff at Puente hills Toyota from top to bottom,was very warm and friendly. Very professional work ethic and fast speedy service getting me in and out of there, No gimmicks as expected with some other dealerships

x3breathe89

18 de feb. de 2016

great and friendly guy! i got a gread deal on my 2016 toyota corolla le. so happy with my purchase! he was very informative and made me a great offer!

d1

13 de feb. de 2016

toyota car rental has a very poor customer service. We made a reservation a week ago then it end up they reserved the wrong car. They just ruined our family plans!!! we are so pissed off!! and strongly suggested specifically to MS. ALISA to get a customer service class on how to communicate with customers and don't tell your customers that you have a small company and you cannot do something about it.

augie626

3 de feb. de 2016

The battery to my Yaris died &was replaced under certified pre-owned warranty. Not only was the battery replaced but it also washed!Two thumbs up from A.S.69

Skulls4me

31 de ene. de 2016

After being rudely ignored by the Honda dealership up the street...my partner and I were warmly greeted and welcomed by Oscar here at Toyota...he was genuine and even after the sale is still being very nice and helpful...I'm disabled and after the sale, I needed to transfer my things, which included an installed amplifier from my car...with a great smile, he not only helped me move my stuff but he also uninstalled my amp... going above and beyond...that's "how positive word of mouth" begins...In the finance department, Sim Luu was very helpful, patient and informative...great customer service skills and a great dog owner (he sure loves his 4 legged grandchild)...lol...overall, I was very satisfied with the staff here...so glad I was welcomed right after driving into the lot...just because a customer doesn't make a six figure salary, that doesn't mean they deserve to be ignored... btw, my girlfriend and I are sending customers your way...

assman69

13 de ene. de 2016

My experience at Puente Hills Toyota was awsome. Friendly customer service made my purchase of a certified pre owned vehicle so easy. I will recomend Puente Hills Toyota to my family and friends.

dvd9262840

1 de ene. de 2016

Bought a new car. Took my trade in got me into the vehicle i wanted. Great customer service from the manager. Felt like family. Mike luna took care of me

areybel81

31 de dic. de 2015

Last night 12/30/15, I became an official owner of a 2016 Toyota Camry. After driving a BMW for the last 8 years and spending so much money on fuel, a good friend referred me to Mike Luna at Puente Hills Toyota. Mike listened to all my concerns and assured me that he would find the vehicle that best met my needs. He quickly had Richard Morris assist me. I test drove the Prius and Camry. Richard provided me information an details on both vehicles and answered all my questions. Richard was very knowledgeable about the Toyota vehicles and extremely helpful in my decision making. After deciding that the Camry was best suited for my commuter needs and lifestyle I met with the Finance Manager Sim Luu. Mr. Luu explained everything in detail and made the financing process easy and less painful from what I had dealt with in the past. He demostrated to care and provided me with all the options that would benefit me in the long run. I really appreciated the way I was treated as buying a new car can be quite intimidating and stressful. I want to thank the Toyota Team: Mike Luna, Richard Morris, and Sim Luu for their professionalism and outstanding customer service. I definitely drove out of the Toyota lot feeling like I made the right decision and now enjoying my new Camry. My friend was right when he said that the Puente Hills Toyot would take good care of me.

vangie

30 de dic. de 2015

We came here to purchase our first Toyota and Mr. Clemente Lauron was very helpful. He is very professional and he helped us make the right decision. Great customer service! I will definitely refer him to friends and family.

siouxshee

29 de dic. de 2015

Big Joe took care of me from start to finish. I knew what I wanted, I had done the research. He didn't try to up sell me, just handled the process swiftly and painlessly. Would purchase from him at La Puente again. Thank you Joe!

Jenny31

27 de dic. de 2015

We came here to purchase my very first Toyota SUV and Mr. Clemente Lauron helped us out. He is very professional and helpful. We found exactly what we were looking for! Excellent job and Great Customer Service to Clemente and to the whole team at Puente Hills Toyota Scion!!! These guys are very easy to deal with. We were very pleased and very satisfied with everyone! Overall rating 10 out of 10. We definitely recommend!

victor

25 de dic. de 2015

Derrick Bates It's Honest The Process Was Friendly And Professional.Derrick help me to find exactly what i was looking for Inventory was not to extend so he went out of his way to locate the color and trim i was looking for he was able to find the vehicle and brought it to the dealer for me Thanks Derrick.

liz30

21 de dic. de 2015

The customer service was great! The process was super fast. I will be coming back to this location for my next car. I love my new car! Thank you Kevin he was a great salesman

Djplata

20 de dic. de 2015

Friendly professional people dedicated to help us the customers. Making it an unforgettable shopping experience! Found the vehicle I wanted online. As I parked Oscar came to us as soon as we started walking towards the building. Asked us how he could helped us and he found the car I was looking for in no time!

review1

15 de dic. de 2015

First, as a potential car buyer, you must be informed!!!Research any incentives and rebates that may be available. Again they may appear or disappear depending on the time of year. If you have heard of horror stories regarding salesmen, reality they are out there. If you want to avoid such incidents , I suggest internet sales. You may potentially eliminate the middle man.Second, know your credit score. Equip yourself with the knowledge that you are a credit-worthy buyer. If you fall in the category of having excellent credit, anywhere from 700 and above, you essentially have the upper hand.Third, never state your budget. Of course if you are looking to purchase a specific car, then state the car you would like but do not give a dollar amount. Also do not state how much you are willing to pay per month! Internet sales is the place to conduct business because you can search inventory, coordinate a meeting and have your vehicle parked out front waiting for you. As a buyer you are able to negotiate the price of your vehicle except Scion vehicles because they have a "pure price". I have to say that Mike Luna and Ron Landin are the best when it comes to customer service and making the car-buying experience worthwhile. Other than conducting business, both men are down to earth. We need more people like these two!

Pobano7

14 de dic. de 2015

I was helped by Robert S. He helped me pick out a brand new Camry. I was debating on a Camry or an Accord. Robert sold me on the car and also on the dealership. Great service.

virgo72

12 de dic. de 2015

Even before driving to the dealership, my interaction with Ray Alvarez was comfortable and re-assuring. My wife and I travelled from Santa Clarita to Puente Hills searching for a good deal on a certified pre owned Camry. Mr. Alvarez met us at the door and immediately showed us the car that I inquired about. We test drove it and he showed us 2 other options. Mr. Alvarez was patient, attentive and even funny. I drove off with a car that fits the needs of not just me but for my wife and children as well. I look forward to doing additional business with Mr. Alvarez when it's time to search for a car for my teenage daughter. I had several options of Toyota dealerships much closer to home but I appreciate the excellent customer service at Puente Hills Toyota/Scion.

Jenny B

7 de dic. de 2015

I came in to replace my current vehicle which was over 12 years old. I recently got into an accident and have been shopping and researching different cars and makes for a few weeks. Robert Sanchez in sales was my salesperson. He was kind and showed me several different cars. I ended up choosing a Corolla. Robert and his Manager Sam Chang made the process easy.

Gil19

5 de dic. de 2015

They were efficient, courteous and understanding of our needs. Our new car purchasing experience was excellent. They answered all our questions and explained all the fine details with full satisfaction. I highly recommend this staff and dealership when purchasing a car.

Luisa63

4 de dic. de 2015

Very nice I felt comfortable dealing with him and his staff great service. I am recommending my friends to come here on there next purchase and I will surely be back for my next car!

Eman67

1 de dic. de 2015

We founded the dealership most friendly and helpful staff from beginning to end Rene Prado is a superb management and excellent team leader all staff was very kind and friendly after shopping 5 different dealership we found are new home at Puente Hills Toyota we were treated like family I highly recommend this dealership to all my friends and family we will continue purchasing all of our vehicle at your facility, thank you again sincerely Victor Borge

NattGomez3

25 de nov. de 2015

Very friendly people! I was greeted right away, they offer water and a comfortable seating area. My purchase experience was great! Defiantly recommend. Octavio Murillo was great explained every step of the processes in buying a car. Made me feel comfortable to ask questions as well as answered my questions very well.

Oty

25 de nov. de 2015

At the beganning I started to shop arrownd online chatting online than after by email trying to get first a coutation of price, payment, rebate and apr. what I like from here was that everything that I was looking for here I found it with Ronnnie the best customer service also Ted from financial was very helpful awesome treat. Thanks I'm very happy with my Camry ??

wallabie

17 de nov. de 2015

Excellent service. I was being treated with great respect and kindness. Thanks for the hospitality.The service from Juan Maldonado, the salesperson, at Puente Hills Toyota was excellent. Thanks. -Chris

ayk1961

13 de nov. de 2015

The pick up truck I purchased for my son was really nice and service from Mr. Ray Alvarez was excellent.Thank you Puente Hills Toyota and Thank you Ray!!

mlang0946

12 de nov. de 2015

Thanks to Greg Kern and Ray Alvarez, I have a new 2015 Toyota Prius. They were both courteous, friendly, and help me with everything I wanted. I will refer on my friends who want a new car, to them. Siim Luu was also very friendly and helpful in finance. Thanks again guys for everything.

gcorona

3 de nov. de 2015

I am very grateful with Rene Prado for all his attention, patience and the way he treated us. Great car, good deal and perfect service!

wus2485

28 de oct. de 2015

DON'T GO TO THIS PLACE, the sales manager is so rude!!!! We made an appointment with an Internet sales then went to the shop. The Internet sales was nice, so we went on telling him the deal we are hoping to get. Then he said he has to check with his manager. Few minutes later a guy at 50s-60s (last name Chang as we could remember) came back with the Internet sales. The manager started with "so are you going to buy the car TODAY?" We said we have to see how good the deal is, as this is just our first stop. Then he said if you are not going to buy the car today there's no deal, come when you are really buying one. We said we are very serious buyer and we need to get a new car before end of this month (which is just 3 days away). Then he started to "educate" us saying if we are not serious considering buying, no deal will be revealed, and gave us an "don't waste my time" attitude. I was quite pissed at that time for being treated so rude but I didn't say anything. At last he turned to the Internet sales and said "They are not buying a car today for sure, it's not gonna happen. Just follow up with them to see when they are really getting one then schedule an appointment with them" and left without saying goodbye or thank you or even look at us. Before we go to this shop few friends have already told us it's the worst Toyota dealer ever. Now we know and seriously NOT recommend anyone going to this shop!!

Destryland

28 de oct. de 2015

My experience was totally awesome, I absolutely love Puente Hills Toyota. The hospitality was great, The wait time wasn't long at all!! As soon as you approach the desk of the greeters they get right on the intercom making whoever you are schedule to meet with aware that you have arrived. The finance experience was quick, thorough and comfortable. I didn't have the documents I needed and to keep me from driving back and fourth they were able to lend me a computer. I would definitely recommend this dealership and I have already given out the business cards of the gentle men who sold me the vehicle Ray Alvarez. He is great, Nancy was fantastic and Ted was amazing!! LET PUENTE HILLS TOYOTA PUT YOU IN YOUR NEXT VEHICLE!

victor

28 de oct. de 2015

about 4 months ago I came here walked in i liked how they got to the point ran my credit said it would be this much and there i liked that no waiting the only problem was the car i wanted took them bout 2 hours to find had to wait till next day and i was promised a trunk net till this day i haven't gotten it

Rav4gal

20 de oct. de 2015

I drove in knowing what I wanted and found it here at Puente Hills Toyota. I had been looking for about a month. Finally with the large used car inventory at this dealer I felt satisfied. I was given a lot of customer service by salesman Fernando Quintanar, Manager Max, and Finance Manager Sim Luu.

Carol

12 de oct. de 2015

Toyota at puente was great! Everyone was so nice! Alex vargas answered our every question and delivered what he promised! A+ service! I love the fact that toyota offers great quality service!

VenzaLover

11 de oct. de 2015

Ike Padri was an excellent sales person. Very personable kind experienced and informative. He made my car hunt a breeze and a very special experience. I leased a gorgeous brand new crossover and picked it up on my birthday. It was nicely decorated and made my day an unforgettable one!

sjan13

9 de oct. de 2015

My father came to the dealership to fix a power steering leak and to perform major maintenance interval. It was an expensive repair, but then again it was at a dealership. As a customer, you can expect to pay more at a dealership to handle the repair with the correct parts and expertise. Unfortunately, we had the misfortune of having them perform an alignment on my vehicle. This dealership did not print out an alignment spec sheet, but they stated that the vehicle was "aligned to factory specifications." After driving my vehicle and sending it to my trusted alignment shop, I was told that the vehicle needed shims and caliper bolts to correct the alignment. In short Toyota did not have the parts to correctly perform an alignment on our vehicle, but they charged us for an alignment that could not be performed correctly. To add insult to injury, they charged the cost of a four wheel alignment for a two wheel alignment, as the rear two wheels cannot be adjusted without the use of aftermarket shims.Do not take your vehicle here for alignment. As you will risk the stability of the vehicle, longevity of my tires, and the safety of the driver. Take it to a reputable alignment shop that will supply the proper parts and will take the time to adjust your alignment properly.

Lovejesusc14

8 de oct. de 2015

I recently bought a car with ph Toyota and it was such a great experience. Fernando and the staff wanted us to feel great while making business and I loved it here I would most definetley recommend it and chooses Fernando

RobertG

6 de oct. de 2015

By far the most straight forward and honest dealership we dealt with during our purchase experience. Give them a shot; you wont' be regret it.

Lindarutkowski

5 de oct. de 2015

Ray Alvarez was wonderful. I've bought 2 cars from him already this year. I will come back. Greg Kerns was very helpful. I am recommending Puente Hills Toyota to all my friends

Raman13

2 de oct. de 2015

I went to this dealership and were welcomed by Ken Carlson from the internet sales team, and Greg from sales team. I had just gone to inquire about the car we checked online, but after an hour of conversation with Ken, I made up my mind to accept the deal offered by him. He is very friendly, informative, and listened very patiently to my concerns and cleared all my doubts. he was in touch with me post-sale and also provided good assistance. Commendable Guy!!

whisko

1 de oct. de 2015

I went to this dealer after a radio advertisement in spanish, i first contacted with a female person by phone, she was waiting for me, actually about one hour, i couldnt make it, but i was then assisted by Ray Alvarez, from the internet department, Who was a great help. We closed the deal very fast. To add more, he even followed up on me and continued to help me with my questions and inquires.

Crod7719

12 de sep. de 2015

We went to puente hills dealership and were helped by Sim Luu. We would definitely recommend him to friends and family. People at puente hills Toyota were really helpful and we also got a great deal on a insurance for the car.

Avalonguy

10 de sep. de 2015

This is my third Toyota Avalon lease at Puente Hills. My experience with Greg Kerns, the certified sales manager and his assistant was stellar. They went over and above to ensure that the lease was well suited to my financial needs. They are a great crew.

A. Tanaka

7 de sep. de 2015

We were pleased with our experience at PHT. Ray Alvarez is a very friendly and knowledgeable person. He is an asset to the Toyota dealership.

rav4brayden

28 de ago. de 2015

Greg, Alex and Cristina were very informative and helpful and did everything to make us comfortable in the purchase of our new car. I feel they went one step beyond with information and our trade in. The next day Alex helped with setting up Bluetooth and answered other questions we had.

Mercy92

21 de ago. de 2015

Every time we walk in we ask for Sean, he has been with us for the past 4 years. He is always on top of everything especially when it comes to keeping in touch, he always calls to see how we are or to say hi. When it comes to sales we always leave satisfied. And we can't forget about Jose he is the best always there to answer our questions.They have become part of our family can't ask for more.Thank you Sean and Jose

JAYSJAYSJAY

20 de ago. de 2015

My sales is in internet department, I got the price online and Alex Vargas is the been communicate with me.He is really nice person and helped me get a really good price and the car I want.And I have talked to other dealers in that shop, DO NOT LIKE others, they act like they do not care if you are going to buy a car or not.However, Alex is really warm and kindly helped me a lot.Strongly suggest to do the business with ALEX VARGAS.Without Alex, this shop can only get one star, but 5 stars for him!

farhad1

16 de ago. de 2015

I recently purchased a new Prius and serviced my 6 years old Yaris in Puente Hills Toyota. I had excellent experience with both purchase and service. I will definitely come back for more and highly recommend this place!Thank you Ken Carlson and Jose Diaz

Cesarf133

16 de ago. de 2015

I recently purchased a car from toyota and sim luu was one of the kindest and helpful people there he Explained everything to me clearly and made sure I knew what I was signing

Safaa

15 de ago. de 2015

Mahdi Yousef was my car sales man at Puente Hills Toyota. He was patient and answered all my questions. He made everything clear and easy. It is my first new car. It was a great experience.

JGonzalez123

5 de ago. de 2015

Ray Alvarez was our car Salesman at Puente Hills Toyota, from start to finish it was a very pleasant experience. We purchased a 2015 Toyota Tacoma that day and happy to say we felt no pressure, Ray Alvarez was super friendly and answered all our questions. He went above and beyond to make sure all our needs were met. It's because of employees like Ray Alvarez that we will highly recommend Puente Hills Toyota and will recommend family and friends giving them your name. Thank you very much Ray Alvarez for the awesome experience.

marcihernan

1 de ago. de 2015

Was a great experience with toyota puente hills the staff we deal with great,they had patients with our questions, they answer all. The inventory is good to choose from, ,thanksJose Dias,Juan Maldonado and Danny Anbar,u guys r the best.??

jessica93

28 de jul. de 2015

I went in unknowing what to expect since it was my first car. However I met with Ray Alvarez and he made this so much easier and helped me get the Corolla I dreamed of! He didn't pressure me whatsoever and being a girl he treated me just like anyone else would. He went over everything in a clear manner and reassured me to ask questions if I had any! He's the man to go to when looking for a car! Thanks Ray!

chuck*a

20 de jul. de 2015

From start to finish it was a pleasant experience! No pressure, good selection, friendly salesman, very accommodating and well organized. Got my Camry SE for under budget. Thanks to Sean for his expertise and patience.I will be back for my next Toyota but if it is as good as my last one, we will see you in about 17 years! Make sure to check out this dealership when you get your next car.

carguy,art5

20 de jul. de 2015

I bought my certified Camry SE over the weekend, awesome Car! The team I dealt with at Toyota, just as awesome!!!Ron Landin was the salesman who helped me out. He was very professional, listened and answered all my questions,(trust me I had plenty of them). Ron new the car inside and out! A real PRO!I then met Greg Kern, the manager, who fought to get me the best interest rate, based on my credit. He promised he would get the deal done, without going over my budget, and DELIVERED!Off to sign my paper work, in finance, where I met Jose Diaz. He explained the contract to me in lei-mans terms. He also took the time to answer all my questions regarding ways of improving MY Personal Credit. He could easily have said he didn't know and stuck to his task at hand. In the market for a new/ certified Toyota? Go to Puente Hills Toyota!!! They treat you with respect, answer any/ all questions and work to meet your budget. They get right! Thanks again fellas!

Marcole1126

18 de jul. de 2015

Ray Alvarez was our car salesman at Puente Hills Toyota, he made it so easy for us. He went above and beyond to make sure our car needs were met. Thanks Ray for an awesome experience, we will definitely recommend you to everyone.

Honey

17 de jul. de 2015

I'm very disappointed with this dealership. I've always had good experiences here until now. The "maintenance required" message in my car came on at 26,000 miles. Why did it come on after the 25,000 miles? Why didn't the dealer set it up for the maintenance required warning to light up before the 25,000 miles, which is covered by the Toyota Care warranty. When I spoke to the maintenance manager Tom he said I should have read my contract, that service is covered up to 25,000 miles. He wasn't even willing to help me out or work with me. The mileage was up to 26,000 miles, which wasn't too far above the 25,000 warranty coverage. But who the heck set it up to bring it for service after the 25,000 miles? This is bad business and the least they could do is let me bring it in for one last time. Can't trust people at this dealership. They're only interested in making money. They don't care to work with the customer. What a joke they're calling it Toyota "care" when they really don't. Buyer beware...make sure to bring your car for service before the 25,000 miles so they won't charge you for the service.

Manny21

15 de jul. de 2015

Every time my Toyota cars and trucks need servicing I can always count on David and Tom to take care of my family cars. They are always super friendly and do as they say. When told that they will call me I can count on it that they will call and advise me of any problems or recommended additional service. They seem to really enjoy their jobs and care about providing superior service to their customers. When I get my BMW serviced at another dealer they do not come close to the level of service I get at your dealership due to David and Tom.

JessicaC

9 de jul. de 2015

Veryyy happy with my purchase, thank you so much Greg Kern, Ron Landin and the whole puente hills toyota team. I am very satisfied with my new car :)

Scott

8 de jul. de 2015

I contacted Richard Morris online on July 3rd and we talked about a few different cars and price. I was looking at a Camry that was advertised on their website for a 4th of July Special. He verified a price online and all I had to do was go in and fill out the paper work. I didn't have to worry about them not having the car when I got there because they had several at the same price. All the other dealer's ads say "One at this Price" and when you get there it's gone. Not Puente Hills. Greg Kern, the Internet Manager, checked in to make sure everything was going smoothly and as quick as possible. Good people, Good price, and Good Service. Kimm Simms in finance is a sweetheart and made things very easy.There's no need to shop anywhere else.Did I mention "PAINLESS"?

Cheree Sifuentes

8 de jul. de 2015

Ron Landin helped us find the car we were looking for and answered all our questions! Usually you hear of people being at the dealerships all day and still not being satisfied, but that was not the case here at all. Ron was such a pleasure to work with and has a great sense of humor. Really made buying a car enjoyable. He was really easy to work with and fast had us in and out in no time! Great experience from all angles at this dealership definitely would recommend to friends and family!

lulu

8 de jul. de 2015

I went to Puente Hills Toyota for a sales ad. Ike Padri was the first sale person to approach me. He made me feel relaxed with no pressure to purchase, Ike was very informative on the vehicle and explained everything about the vehicle. I did purchase and was very happy with it. like has called back to make sure I was satisfied and if any questions do not hesitate to call. I would defiantly recomend Puente Hills Toyota and Ike Padri to any new customers.

D&CFletch

6 de jul. de 2015

We were very pleased with the service given by everyone we worked with while purchasing our van. Our sales associate, Ike Padri, was very friendly and easy to talk to and made sure we were happy with what we were purchasing. Our leasing consultant, Sim Luu, was very informative, knowledgeable and helpful and took his time to explain our options with us. We will defiantly recommend Puente Hills to anyone who needs to buy a car. Thank you, The Fletchers

jayjay

2 de jul. de 2015

Impeccable service and professionalism.Had a great experience! The staff was friendly and they gave us the deal we wanted! recommend him to anyone looking to purchase a vehicle from Toyota Puente Hills .

Greg

30 de jun. de 2015

Great experience and Luu assisted me with financing my truck . I would recommend him to anyone because of how attentive he was and he explained everything to me in detail . He explained all the options I had and over I had a pleasant experience

links5par

12 de jun. de 2015

Mike and Sim changed how I felt for Puente Hills Toyota. I've had a really bad experience at Puente Hills when I first leased my Venza back in 2012. Mike Luna completely turned that around for me today. He looked out for my best interest and I drove out of the dealership knowing I had the best deal possible. I bought out my lease based on Mike's recommendation after him showing and explaining to me multiple options to choose from. Simm Luu made the paperwork process painless. He was very entertaining and explained all the necessary information well. He answered every question I had with patience. THANK YOU, Mike and Sim. I'm definitely feeling the Puente Hills family touch and will be back when I'm ready for my next vehicle. Expect lots of referrals coming though me to you. Thanks again for a wonderful experience. Eric Alcasid

ef

11 de jun. de 2015

Thank you Ron for the great service and help. You looked out for us and provided the best opportunity and car. We are grateful and for that we are happy. You are definitely in our list and recommendations for salesman of the year. Saludos.

halu250

4 de jun. de 2015

Troy Wallace, Sim Luu and Scott Peterson helped me with everything from a to z and got me a great deal on a used car!

ChiefA

28 de may. de 2015

I came to this dealer for my second Toyota Camry after my first was totalled. The customer service was outstanding from the first call I made to notify them to the purchase of my new car, within a week of the accident. The experience was friendly, quick and painless!

JEEPNJAY

27 de may. de 2015

calvin and Jason helped my wife and I to find the right vehicle a Prius that had Toyota incentives that we took advantage of. I normally don't trade in vehicle but we negotiated a great trade in price and my Monthly payments to purchase vehicle met my Budget. Jason went through all of the features on Prius. Best !! How many times have you bought a car and spent the day there!! Not here we were in our new Prius in a few Hours!! Thanks!!

JMUK51

20 de may. de 2015

I have been looking to purchase a Toyota Tacoma for some time. I did my research and contacted Puente Hills Toyota. The entire purchase experience from the very first contact (it was one of the few days it has rained in SoCal) to pick up was fantastic. At 65, I have purchased more then one new vehicle and I have to say this was by far the most pleasant experience I have ever had. Everyone that I was in contact with Ron, Mike, Ray, Ted, etc., were professional and focused on my needs. I was treated like a human being. I doubt I will be buying many more cars in my future, I tend to keep cars for ten plus years, but if I did, I would first check with Puente Hills. I have no hesitation in recommending them to anyone serious about buying a Toyota.

filinese24

20 de may. de 2015

coming here i thought it would like any other dealership that would hassle you until you buy a car but after meeting with Charles Sun who helped me and my parents in every step of the way to getting a better deal made us more felt like family rather than just a client. i would recommend this place to all my family and friends because not only are they knowledgeable about the car you are planning to buy but they wont stop until you find a better deal.

KidnDoc

3 de may. de 2015

my first and ongoing contact was with Ken Carlson. he was great to work with, as was his co-workers and supervisor ray Alvarez. they were very low stress, did not appear to be pressuring and were accommodating to my questions and time spent doing research. some of the process of purchase is a little dragged out when having to meet with the 'insurance' person. she was very nice, and i get she was doing her 'step' before finance up next.

Michaelt.

28 de abr. de 2015

It's the best service dealer I've been to and they have friendly people! everyone should try this dealer! Amazing service, they have great prices!!

DaZ

28 de abr. de 2015

Took my car to service at this location today. The car was in a good condition, however, after their service, I found a huge crack on the windshield. They claimed that it wasn't their fault while we both looking at a pre-condition note, which says no damage when I handed over the vehicle. I have to contact my lawyer and prepare evidence to file a lawsuit against them. What a TERRIBLE experience for a routine service.Save you some trouble and stay away from this place!!

ms leah

27 de abr. de 2015

I was very pleased with services and how fast it was,Sim Luu was a very nice gentlemen he help me out the best way he could !

timmcc

20 de abr. de 2015

Scott Petersen and his team really helped my wife and I find the right plan that worked. Right car and right payment. Overall PERFECT service. Gustavo Hidalgo was a attentive salesman, he saw what we were leaning towards and he provided that right car for us. Great customer service. Sim Luu the finance Manager worked along with us to explain the contract in detail and made sure we understood, and was very kind thank you. And last but not least John Yarber in the service department was phenomenal, i had questions on our make and model, when to bring it in, and John was on it and knew his cars. Thank you again to the Puente Hills toyota team!!!

jimmy.bayonaatyahoo.com

14 de abr. de 2015

Bought two cars within the span of 6 weeks from the same salesperson. Sean Sahrai was very patient and professional dealing with a tough a customer like me.

cm123

8 de abr. de 2015

It's been 10 years before i purchase a new car and I received great deal and great customer service for the Toyota RAV4 I purchased. Highly recommended.

josesalaz99

8 de abr. de 2015

Robert Sanchez and Sim Luu made my purchase easy. I havent purchased a new truck in 16 years. It was about time. Robert was patient and did not pressure me and Sim was fast and very funny

Carlos

6 de abr. de 2015

We received a call back from Ray Alvarez with a car in my price range and we came down right away. Ray was very thorough and patient with all our questions. He took his time and we did not feel rushed or pressured. We then went to SimLuu to sign the contract. He was professional and very thorough with all the paperwork. Rudy Sandoval oversaw the whole deal and these three made a great team and very pleasant to work with. We need to buy another car and we will be coming back to Ray for the purchase! Thank you!!

sherylann29

5 de abr. de 2015

Great customer service!!!! I am new to the whole new car buying experience, but Ray and Greg really went the extra mile to get me what I wanted! I really felt like I could trust these people and I was in and out in the matter of 3 hours, not an all day thing. Kim was also very informative and answered all those final questions. No hidden anything and I got the car I wanted! Thank you Puente Hills Toyota for making my dream come true!

sal

27 de mar. de 2015

Sean Sahrai was very friendly and informative. The process was very easy and went off without effort. I would recommend this dealership to my friends and family .

Izabella

24 de mar. de 2015

I am grateful I was finally able to get my first new vehicle. We had a bad experience at Volkswagen so tried the Puente Hills Toyota. I walked in nervous it would be similar to my previous experience but Carlos Corona is a nice and respectful person. He helped us out and got us a deal we could work with, he was attentive to my requests on what I needed for a new car . I purchased the 2015 Scion TC and i am very happy with it. We were sent to Sim Luu for the financing part and it was another great experience. He was very thorough on the extended packages and how they were beneficial to have. So did end up getting one of the packages that best fit my needs. All in all after bouncing around dealerships we are glad ended up at here with theses two gentlemen making my first vehicle purchase a great experience. I will gladly refer anyone that asks me about getting a new car to Carlos and Sim at Puente Hills Toyota.

MSC

23 de mar. de 2015

This was the best experience buying a car ever...I'd tell friends and family about what a helpful and thoughtful person Danny Anbar is.After going to a few dealership, we ended up at Puente Hills Toyota. Every other place we went we felt pressured to buy but not here. All of our questions were answered, without any pressure at all which I truly appreciate because this is a big purchase. Danny was very nice and made our car buying experience easy. He gave us a great deal and helped us every step of the way! I would definitely recommend him and his team to family and friends.

Teddybear

22 de mar. de 2015

The experience of Leasing a car was awesome not only was I approved to Lease a car for my son but I was also approved to lease a car for my daughter. It was am awesome experience I recommend Puente Hills Dealership to all great place to purchase or lease a car. Everyone especially Ray Alvarez was so pleasant and helpful through the whole process.

Angjohn

21 de mar. de 2015

Sim luu and Juan Maldonado were very helpful they advised my husband and I on getting the best deal for us to establish our credit since it was our first time buying a car! We will defitnitely come back here again!

Teresa

17 de mar. de 2015

This was the best experience buying a car ever...I'd tell friends and family about what a great helpful person Danny Anbar is...I'll never buy a car anywhere else.

rich

17 de mar. de 2015

Ray and Mike from internet sales, those are the guys to go to. Excellent overall experience. brought home a 2015 toyota tacoma double cab trd off road. my dad absolutely adores his new truck. its his new baby. we got a great deal and we're so blessed. WE recommend 100%!

chavezvic

16 de mar. de 2015

Buying my 2015 Tacoma Double Cab Pre-runner was pleasant and kind of fun. These guys were so nice to work with. Thank you for answering all my questions and making this a smooth process.

tryjoinit

14 de mar. de 2015

We went into the dealership had no idea that we were going to take home such a sweet car, but it was Kevin who helped us to knock out such a good deal and made my demand to come true.

soundscreamer

13 de mar. de 2015

My 2015 Toyota Tacoma TRD PRO has been my second purchase from Puente Hills Toyota, my first was a used 2011 Toyota Camry SE. To be completely honest i am not a fan of the dreaded car purchasing process the wheeling and dealing are not my thing. At Puente Hills Toyota Sales Rep Richard Morris made this process very simple and convenient for me. I'm sure this will not be my last vehicle purchase and i will be returning to Puente Hills for my next purchase.

Korilimon

1 de mar. de 2015

Had a great experience! The staff was friendly and they gave us the deal we wanted! We would definitely recommend puente hills Toyota to friends and family!

jayycee14

27 de feb. de 2015

I had been in more then one dealer but never experienced such a good customer service..ray alvarez is very friendly professional and helpful ..he likes doing his job and he does it right i certainly would like to go back to puente hills toyota and have Ray help me again with my future automobile ..financial service was fantastic as well jose diaz did an excellent job ..thanks you guys hope to see you again !! Keep working the same way you guys doing it !!

centralvalleynatives

23 de feb. de 2015

Stopped by on the way home from a long trip and was not really expecting to find what we wanted. Ike greeted us in the parking lot and was very helpful with what we were exactly looking for, very patient and respected our requirements. Sim Luu helped us with the financing and also was very patient and accommodating, taking the time to supply us with all the info and numbers we requested. We did not feel uncomfortable at any time during our visit; we did find what we wanted and are very happy with our purchase. We would definitely recommend this dealership to others.

Mohammad

20 de feb. de 2015

Beautiful collection of cars! Different colors, trim and models. Fun shopping there. I bought both of our cars from there, Toyota Camry 2011 and Toyota Sienna 2015 Se.

Jia.lee

11 de feb. de 2015

I went in for information on a Camry. I was shopping 2 different makes along with Toyota. The first person to welcome me was Robert. He was kind and was very knowledgable about the different Camry's and explained everything in great detail. He convinced me to buy my first Toyota. The most easiest car experience ever. Plus he's extremely handsome. Go see Robert Sanchez in Sales. Tell him Jia sent you.

deepeeseemee

6 de feb. de 2015

2013 I came here to get my car (Toyota Yaris) and We had a very sweet funny guy help us, His name was Sean. He was so helpful and made sure we were satisfied.Last week I went again this time to get my mom a car and of course we specifically requested Sean. And of course we got the car we wanted at a great price. He definitely knows true hospitality!! We spent a few hours there but It was fun since Sean always makes things fun and Is a very honest man, Alwys going out of his way to make the customers satisfaction his number one priority! If and when I do decide to get a new/different car, I will for sure be coming back for Sean!!! :)

corona2go2010

26 de ene. de 2015

A special thanks to all at Puente Hills Toyota. Just bought 2015 Tacoma (also bought a brand new 2012 Camry in 2012). I can't say enough about the way my wife and I were treated. I expect to return again when we are ready for our next car. Will tell all my family and friends to shop here and experience excellent customer service. A special thanks to Clemente Lauron (our sales consultant on both cars}, a special thanks to the managers,( Max and Scott), and Kim Simms in Finance. Also to John Yarber, who was very helpful over at the service dept on a return visit with the Tacoma. Clemente has always kept in touch with us since the purchase of the Camry in 2012. Thanks again everyone at Puente HIlls Toyota!!!!!!!!!!!!

Sam

25 de ene. de 2015

Definitely recommend to anyone who is looking to buy a car to ask for Sean because he is very excellent with working with people and generous.

gpand1

24 de ene. de 2015

I was extremely happy that my salesman was honest and listened to my needs. He was very helpful and friendly and made my car buying experience easy and fun. He answered all my questions and quickly responded to my calls/emails.

buttercup5

12 de ene. de 2015

I was very happy with my purchase of the 2015 Highlander, with assistance from David Pang and Sim Luu. They went out of their way to make sure I got the best deal possible. I'd recommend them for your next car purchase!

jsolis5

4 de ene. de 2015

Juan Maldonado in sales and Sim luu in finance dept. Were very helpful. Will definitely be returning to them. This is my 3rd Toyota purchase and all 3 experiences have been great!

CorinneM

4 de ene. de 2015

Ray found the car I researched on the Internet and was able to get me a lower finance rate than my credit union! I came to the dealership with a pre-approval rate from my credit union. I had researched for two weeks the type of car I wanted and the features. I found everything I wanted in a used Camry that had to have less than 20k miles at this dealership. Ray assisted me and found the exact car I was looking for and was very nice throughout the process. He spent a lot of time going over all the features of the car when I was done with the paperwork. He synced by phone to the Blue Tooth and my music. Showed me where all the buttons were in the car and told me I could contact him anytime after the sale. I never felt pressured. I don't like buying cars as the sales people can be fake and only concerned about the sale. Ray was always kind and went above and beyond even after the sale was completed with the finance manager. Thank you, Ray.

JSan615

2 de ene. de 2015

Sim Luu was great to work with. He explained all my options in detail and worked with my budget. He is the best Finance Manager.

Happy1006

2 de ene. de 2015

I had a great experience with Toyota today, thanks to Ray Alvarez, I got the best deal and support to get what I needed. He is very patient and supportive, thanks to Toyota, I got a good deal for a first time buyerAppreciate the help and assistance. I would recommend this to my friends

lila

27 de dic. de 2014

I was very pleased with the service a Puente Hills Toyota, Ray Alvarez helped me get the car I wanted, Ray was very helpful and Patient. I am very happy with my car. Awesome dealer.

ChiefA

23 de dic. de 2014

I went in with a good idea of what I wanted. I chose a 2014 Toyota Camry. The price and mileage on the car were what I was expecting if not better. All the service associates were very helpful and efficient. I am very happy with my purchase and look forward to future business with this dealership.

Nikkimonzon

11 de dic. de 2014

I was so pleased with the service at Puente Hills Toyota! Ray Alvarez got me into the car of my dreams within my budget! I couldn't be any happier!! Sim Luu was helpful in sealing the deal!! I recommend Puente Hills Toyota to anyone looking for a new or used car and make sure to ask for Ray Alvarez!!

Felnung

2 de dic. de 2014

Sean was great! Jose knows his numbers great guy This is the second car I buy here. I will keep coming back. By far best dealer I've done business with and will keep coming.

mrsveneracion

22 de nov. de 2014

I shopped around a lot when looking for my Toyota Sienna SE Premium and I really felt that I got the best deal around here at Puente Hills Toyota. Hakim, Greg Kern, and Jose Diaz did all they could to make sure our experience there was amazing. We had our three little children with us so they made sure to try and help us as fast as they could. I would recommend Puente Hills Toyota to anyone and will definitely go there again when we're ready to purchase again!

valenzuelaesperanza

17 de nov. de 2014

A bought my car to a very professional seller Juan Maldonado. No pushing. Thanks Juan Maldonado and Puente Hills Toyota to help me with the purchase of my car !!!

sinko562

10 de nov. de 2014

This review is for derrick bates. He made my first new truck buy so easy and fun! Everyone always say how money hungry dealers are but I never got that from derrick he didn't try to sell me something I didn't want. I told him exactly what I wanted which I knew was a hard truck to come by only a couple in 500 mile radius. Cerritos,longo,universal,downey and others wouldn't deal with me or give me a good deal. The price was brought down on my tacoma and shipped from Victorville. Even now about a month after purchase he still answers my emails about questions I've had. If your in the market for a vehicle ask for derrick bates!

mnmsugarcandy

24 de oct. de 2014

I would definitely would recommend this dealership from sells, service and finance I has the best experience. ..they were very professional and very friendly. ..They answer all my questions and Hakim took his time to show me the different types of cars.... thank you very much Hakim!

Monica Y

23 de oct. de 2014

We purchased a new Venza last week and we love our new car. Most of all the experience that we had at Puente Hills Toyota was smooth and easy. Derrick Bates made the whole transaction from the first email quote to trading in our 2005 Sienna, to the document signing with Kim Simms and getting us comfortable in our new car, a very smooth and easy experience. Their price was the best and Derrick and Kim treated us so well. Thank you Derrick, Kim and everyone ate Puente Hills Toyota.

mcarlos11

20 de oct. de 2014

Newly purchased two Vehicles! A Scion TC 2015 and a Toyota Venza 2015! Both were the best purchases thus far! David Cervantes was such an amazing sales person to begin with! Cordial, and respectful to his clients! As a prior purchased from this dealer i can honestly say that David Cervantes exudes the confidence of a true sales person! He went above and beyond and gave us an amazing deal! I have already referred several client to that dealership so i look forward to doing that much more! If you are looking into buying a car ask for DAVID CERVANTES! He will def, make sure you get to know the potential car you want to drive off the lot with, and not only that give you the satisfaction that you are making a great deal! Thanks again for the best service. I will def. continue to send more clients their way! And in terms of Financing the experts are by far Jose Diaz and Sim Luu! He was exceptional as well! Very informative about what you would be signing and throughly explained all the areas and what would be beneficial in terms of added perks to your all ready AMAZING DEAL! Thanks so much Jose and Sim for providing us with Quality and Exceptional service!

MartinLi666

6 de oct. de 2014

I had such a wonderful experience at Puente Hills. All the employees were really friendly and showed us everything that we wanted to see. They were also very funny making the nervous gitters of buying a car and of the responsibilities ease away. The paperwork also took a relatively short time after the we spoke thoroughly about the car we wanted.

10281990

6 de oct. de 2014

Six months ago I could not wait to get rid of my 2009 Toyota matrix and trade it in for ANYTHING other than Toyota due to my nightmare of an experience with my first car purchase at a Toyota dealership in orange county. I had my CarMax quote on my matrix and did lots of research before I took it to trade in anywhere and this dealership was mentioned to me by multiple people who had amazing experiences and told me how sincere and helpful staff is. As much as I dreaded stepping foot at another Toyota dealership, the power of word to mouth convinced me. It has been one of he best decision I have ever made and I have Ron Landin to thank for it. I explained the situation I was in and how I was desperate to mainly not have to deal with the orange county dealership ever again regardless of how upside down I would be and he gave me my options, made recommendations and his personal idea of what the best and worst thing I could do in my situation. Among many things I was happy, relieved, and thankful. I followed through with the best option I could afford by leasing a 2014 Camry and I couldn't be happier all thanks to Ron Landins amazing sincere service and personal touch. our finance agent Jose Diaz was also great! very thorough and informative . PS I waited quiet some time to write any sort of review to make sure there were no surprises once I drove off the lot like my previous experience. Thank you Puente Hills Toyota, Ron Landin and staff !

bert88

29 de sep. de 2014

Fantastic experience working with Puente Hills Toyota. They have top notch service and work efficiently to get the deal made. They worked with my wife and I on the price and gave us a great deal for our trade in. I will definitely be back.

Salh6567

22 de sep. de 2014

Carlos Corona was knowledgable and provided an enjoyable car buying experince. Our financing agent Sim Luu and Jose Diaz informed me of contract and felt comfortable with agreement contract.

liberty2365

20 de sep. de 2014

I purchased a Corolla on 9/07/14 and my salesman was David Pang. He never hassled me in purchasing a vehicle and let me look around and see what I wanted. We test drove the Corolla and was pleased with the performance and that's why I decided to by it. David was very helpful in all the questions I asked him. Max Rezai gave me a run for my money. I kept negotiating back and forth with him until he finally gave in and gave me what I wanted. He said that I should go shopping with him because I was a great negotiator (LOL). Sim Luu finalized my paper work and he was a funny guy that kept making me laugh. Sim was very helpful and did my financing as quickly as he could to get me out and drive my car home. Larry Sian assisted my with insurance and was very knowledgeable and friendly and gave me a great rate for my vehicles. My overall experience with the guys mentioned and the dealership was excellent.

Glowria17

8 de sep. de 2014

Juan was so friendly and knowledgable! He made my experience of buying a first car truly simple and pleasant! If Spanish speaker, you should ask for him!

Armandi58

3 de sep. de 2014

Let me just start by saying this dealership is about 125 miles from where I live in San Diego. I was looking for a 2014 Tundra limited in a specific color and trim when I came across Puente Hills. Most of the dealers here in San Diego didn't have what I was looking for or didn't want to negotiate so I decided to call. I ended up speaking with Scott Petersen and within five minutes he assured me over the phone that they had what I was looking for and for the right price so I took a chance and drove up the next day. When I arrived they had the truck prepped and waiting. Scott set me up with Armando Puyolt and he was a pleasure to deal with. He made sure I was comfortable with everything and even made sure that all of the apps in Entune system were set up before I drove of the lot. I have to say that I was a bit sceptical at first that the deal was a bit too good to be true but Puente Hills did not disappoint.

opipi0404

2 de sep. de 2014

Jason was very helpful from the beginning to the end of getting my lease car. He's patient and willing to explain the price and went over the calculation with me clearly. He's also a very creative guy who's capable of inventing interesting gadgets to make life easier. Definitely pay him a visit when you need a car!I really hoped the price could be better. I got my deal with the condition of purchasing wear & tear insurance, which I didn't need. Overall it's still a reasonable deal. Thanks, Jason! We'll get our next Toyota from you.

charles chen

29 de ago. de 2014

Sean has been very instrumental during the process and provide a very timely and knowledgeable assistant. He is very friendly and make the process really efficient.

Jerry Wildermuth

25 de ago. de 2014

I recently purchased a 2015 Toyota Tacoma SR5 . From the moment I went to the dealership and they had the blue color so very hard to find I was never rushed or made to feel I needed them. The salesperson I dealt with was Ron Linden. From start to finish he worked for me. I came with price, color and style set in my mind and he made it happen. I would highly recommend Ron and the dealership to anyone. By the way I traded my 2002 Toyota tacoma sr 5 in which I had purchased there 12 years ago. Coincidence? No. you go where you were respected and treated fair.

gabsgottlieb

13 de ago. de 2014

I had a great experience purchasing my first new car here. Everyone was friendly and provided excellent customer service. When I found the car I wanted, I was immediately able to test drive it and get all the information I needed. I am very happy with my purchase and enjoyed working with both Alex Picasso and Kims Simms. They were great! We will definitely be coming back to Puente Hills Toyota for future purchases.

Darciocorrea1025

29 de jul. de 2014

I just want to say I'm very happy with my sales man juan Carlos Maldonado and the stuff from puente hills toyota I love my car thanks juan Carlos Maldonado for the deal you the best 100% truly exceptional

solin43

28 de jul. de 2014

In 2012, My daughter went first to Longo Toyota , she want to buy a car , the saleman was rude, in the second day my husband take her to Puente Hills Toyota, she likes a 2011 Yaris sport, a salesman Juan Maldonado attend her and in she bought the car, next week my another daughter wento to Puente Hills Toyota and Juan Maldonado was excellent she bought a 2012 Yaris, tres days ago my daughte Susana went again and she trade the 2011 yaris for a Scion 2014, she received help from Juan Maldonado, he is the best, If you want to buy Toyota, go and ask for Juan Maldonado he help you ...HE IS THE BEST

Gary G

18 de jul. de 2014

We received excellent service from this dealer. The salesperson Nick Arellano was very straight and give what we want and fast. We love the Camry from here very much. We had a very good experience and will come back again soon. G.

Helen Li

15 de jul. de 2014

Very good costumer service. Highly reccomended. Smooth and informative process when purchasing my new car. I truly appreciate the customer service and will be back in the future.

elfotografo1

10 de jul. de 2014

mi experiencia como comprador fue muy buena ya que siempre el sr. Armando fue muy atento y amable en todas mis dudas y dandome un trato amable y confiable yo recomiendo este dealer y en especial al sr. ARMANDO PUYOLT como consejero para poder hacer una buena compra y a un buen precio que DIOS los bendiga y que siga ayudando a los hispanos como gia para una buena compra ya que yo y mi familia estamos gosando de nuestra nueva tacoma Jorge Cortez

Eddie Loussararian

29 de jun. de 2014

Excellent Sales Rep Sean is genuinely a good guy. He cares about making the deal but not at the expense of gouging the customer. He is one of the most kind-hearted, soft-spoken and customer-centric sales reps you will ever meet. I would highly recommend going to the Puente Hills Toyota dealership and insisting that Sean sell/lease you your next Toyota. What a great experience! Thanks again Sean!

ShellyBarnes

25 de jun. de 2014

Wonderful overall experience. Jorge was more than professional while still being humble and relating to us on a personal level. We purchased a 2014 prius and he was very knowledgeable on the car while we took our test drive, informing us of all the cars features. He even helped us clean out my husbands truck that we used as a trade in! That was above and beyond! He did all of this with a smile on his face! The wonderful woman who worked in finance Kim, was extremely helpful and kind. She made sure she completed our purchase by thoroughly informing us of all our options. We left with a beautiful new car and couldn't have been happier thanks to our wonderful experience. Thank you to all the wonderful employees who made it great!

jceg

20 de jun. de 2014

After going to a few dealership, we ended up at La Puente Toyota. Every other place we went to we felt pressured to buy but not when working with Alex Picasso. He answered all our questions, was very knowledgeable and took his time with us, no pressure at all which i truly appreciate because this is a big purchase. He was very nice and made our car buying experience easy. He gave us a great deal and helped us every step of the way! I would definitely recommend him to family and friends.

aziankobe

9 de jun. de 2014

I was shopping for a bigger car because I'm expecting a baby in end of July. Calvin Mann was very professional and friendly. Once he knew what I was looking for, he immediately offered the best pricing possible without going around or pressuring me to buy right away. He was even nice enough to find the color that my wife wanted. Jason Hu also helped us finalizing with the paper work. The whole buying process from start to finish felt pleasant and hassle-free. I'd highly recommended either person if anyone is looking to buy a Toyota.

JessicaR4

6 de jun. de 2014

Wow!!! from the beginning to the end it was an amazing experience to buy a car here at Puente Hills Toyota!!. Starting with the sales man Jorge Rodriguez which was very patient with me. His attitude was awesome and he look very professional compared to other people/places, he was suited; i mean he look like the type of person you wanna do business with!!. I bought a Camry SE!!! my actual first car!!! i love my car!!! Then i met Max who explain to me my options an help me decide my best option. Then i went to sign and i met Kim who was really friendly and explain the paper work briefly. At the end i was introduce to Rene Prado who is the sales director. Everything was amazing!! they made me feel comfortable; like part of a family. I met everyone. I definitely would recommend this dealership and ask for Jorge Rodriguez!!! Thanks!!!!!!

JessicaR4

6 de jun. de 2014

Wow!!! from the beginning to the end it was an amazing experience to buy a car here at Puente Hills Toyota!!. Starting with the sales man Jorge Rodriguez which was very patient with me. His attitude was awesome and he look very professional compared to other people/places, he was suited; i mean he look like the type of person you wanna do business with!!. I bought a Camry SE!!! my actual first car!!! i love my car!!! Then i met Max who explain to me my options an help me decide my best option. Then i went to sign and i met Kim who was really friendly and explain the paper work briefly. At the end i was introduce to Rene Prado who is the sales director. Everything was amazing!! they made me feel comfortable; like part of a family. I met everyone. I definitely would recommend this dealership and ask for Jorge Rodriguez!!! Thanks!!!!!!

eloussararian

29 de may. de 2014

My sales rep, Sean, made the car-buying ordeal very pleasant. At each stage of the negotiation, he kept my needs in mind. He has an excellent demeanor and is unlike the usual pushy, overbearing, and abnoxious rep I am used to when car shopping.If you need a car, make sure you visit this dealership and ask for Sean...he will fight for you!

ilovesam

28 de may. de 2014

We had an excellent experience buying our car from Puente Hills Toyota. Our sales rep, Armando Puyolt was very professional and really helped us! He was knowledgeable, patient and went over everything with us. We bought a 2014 Prius 3 and since this was our first hybrid car we had lots of questions. Armando took the time to explain how everything works and helped us set up everything including our Bluetooth. Buying a car is often a stressful ordeal but Armando made purchasing our car very easy. If you are looking for a new or used Toyota, I would certainly recommend going to Puente Hills Toyota and speaking with Armando.

kristylovingod

23 de may. de 2014

David was very helpful. I felt he was looking out for my best interest not just trying to sell a car. I will definitely refer to him and go back if and when I decide to buy again.

saraleerosecruz

22 de may. de 2014

I just recently purchased my first new car. I did not have a good experience at any other dealerships in the area. I went to this dealership and found Juan very friendly and helpful. He was not pushy like the other salesmen at other dealerships. I appreciated the fact that he did all he could to help me get the car I wanted. Overall great experience!

KristelleNoche

22 de may. de 2014

Got Toyota Corolla for leasing, as a new buyer I am really happy to this car. Jorge Rodriguez is an amazing sales person. he will try everything to have a good deal with you and to his company. I definitely recommend this sales person to everyone. :)

k noche

22 de may. de 2014

good experience Got Toyota Corolla for leasing, as a new buyer I am really happy to this car. Jorge Rodriguez is an amazing sales person. he will try everything to have a good deal with you and to his company. I definitely recommend this sales person to everyone. :)

JoePeralta

12 de may. de 2014

This place is awesome, we came to see what the 2014 Toyota Avalon's were all about. Armando Puyolt is a outstanding person, he went all out to explain what the hybrids are all about and has a lot of knowledge of the vehicles. He makes you feels like Family, and treats you how you want to be treated.

FRSFUN

12 de may. de 2014

After a bit of oversights made when acquiring a specific vehicle into inventory, Ron Landin went the extra mile to provide me an overall positive experience. My trade-in title belonged to my mother, and he offered to drive nearly an hour to have her sign off on the release! This was welcome as I am very busy between work and school. Puente Hills Toyota Scion was also able to provide me the best price in Orange / Los Angeles County on the 2014 Scion FR-S! Thanks to Ron Landin and the Puente Hills Toyota Scion team on a great buying experience.

cherylbloomfield

10 de may. de 2014

We were very pleased with our purchase at Puente Hills Toyota. We bought a 2014 Highlander. We love the car and the staff at Puente Hills made our buying experience painless. They were quick and efficient and we had very little wait time in doing paper work. When we went to pick up the car, they were very thorough in showing us the many features on our new car. Ron Landin has called to follow up and make sure that we are pleased with our purchase. Thank you Ron for your friendliness and service.

Eliasdr1130

10 de may. de 2014

Honestly out of all the dealerships I went to, Puente Hills Toyota actually treated me like a real person, meaning I went to other places to try and purchase a car I guess they took me as a joke because of my young age. Don is the best sales person I know. I've never seen no one try as hard as him for me to be able to purchase a car, if it wasn't for Don I wouldn't be in a new car right now, Thanks to Toyota of Puente Hills and Don for a great experience. Two Thumbs Up!!

wligon

8 de may. de 2014

I gave this dealership a perfect rating because their service went above and beyond. I came into the dealership uncertain as to if I was going to buy a car or not. After meeting Mr. Armando Puyolt my decision changed. My Puyolt from the beginning was very nice and polite. Not once did I feel pressured to buy a car. He was very honest and up front and was willing to help me save money wherever I could. I knew that I wanted to test drive the Toyota Avalon and see if it was a car that I would like to purchase. During the test drive Mr. Puyolt was very informative and descriptive about the vehicle. He really knew his stuff! After the test drive I decided to sit down and talk numbers. I loved how Mr. Puyolt broke everything down. It really helped shape the big picture. Again never feeling pressured Mr. Puyolt allowed myself and my fiance talk things over. I ended up purchasing the Toyota Avalon because of Mr. Puyolt. He helped me save money and helped get my monthly payments down to a comfortable amount. My entire experience at this dealership was nothing less than excellent and Mr. Puyolt added to that experience. I would recommend this dealership and Armando Puyolt!

RubenArt

7 de may. de 2014

David the sales rep who helped me was very friendly and knowledgable. I described to him what I was looking for and right away he pointed me in the right direction . All in all I was very pleased with my experience at the dealership and I was happy with the car that David recommended .

Gsal3175

5 de may. de 2014

Walked into this dealership expecting to be rejected, just like every other dealership i had been to, because of my "challenged" credit. Met with David Cervantes and he went above and beyond to get me into the exact vehicle I wanted (Scion XB). He was friendly, extremely helpful and just a pleasure to work with. He took the time to explain absolutely everything to me since i was a 1st time buyer. I just want to thank him for all the effort and time he put in helping me get the car I REALLY wanted with a payment I can actually afford. GO SEE DAVID If you need a new car!!! Kim in Financing is wonderful was well. Very Friendly and very patient also takes the time to explain everything and make everything simple and easy. Jorge set up my bluetooth and is very friendly! Thank you!

GSal3175

5 de may. de 2014

Thank you! Walked into this dealership expecting to be rejected, just like every other dealership i had been to, because of my "challenged" credit. Met with David Cervantes and he went above and beyond to get me into the exact vehicle I wanted (Scion XB). He was friendly, extremely helpful and just a pleasure to work with. He took the time to explain absolutely everything to me since i was a 1st time buyer. I just want to thank him for all the effort and time he put in helping me get the car I REALLY wanted with a payment I can actually afford. GO SEE DAVID If you need a new car!!! Kim in Financing is wonderful was well. Very Friendly and very patient also takes the time to explain everything and make everything simple and easy. Jorge set up my bluetooth and is very friendly! Thank you! Will Definitely be doing business here again and will definitely recommend to anyone looking for a new or certified car!

censustaker

4 de may. de 2014

Loved working Armando, he was kind, attentive, informative and honest. He gave us a no hassle transaction and great deal on a great car. Awesome!

Margaret Frye

4 de may. de 2014

Service Puente Hills Toyota I was served at Puente Hills Toyota at City of Industry, Ca. The service was very impressive. I met a salesman named Derrick Bates, He was hind and helpful in my selection of an auto I would be happy with. Its been 6 days now and I'm happy I made a fine choice. Puente Hills Toyota has a fine State of the art Showplace and each car looks better than I've seen before. Margaret Frye

lakersfans

3 de may. de 2014

We love the Puente Hills Toyota Dealership. Greg Kern and Ron Landin are outstanding salesmen. They care about their customers needs and wants and treat their customers like family. I have bought and sold many cars over the years at the Puente Hills dealership and I would not buy a car anywhere else or from anyone else. We tell everyone we know about how great the Puente Hills Toyota dealership is and we feel like we are visiting family anytime we are there. We recently bought a 2014 Toyota Camry and we love it. Greg Kern and Ron Landin are the best.

rookiecarbuyer

1 de may. de 2014

After shopping shopping around for a Toyota Camry and talking to many dealerships, Alex quoted me a price that sounded too good to be true over the phone. I got there and I was able to find the car I wanted at the price Alex had quoted me over the phone. Dealing with Kim at finance was also a pleasure. She was professional, knowledgeable, and not pushy at all. I had a good experience buying a car from the Puente Hills dealership. They are courteous, polite, and honest. I would absolutely recommend them to anyone who is looking to purchase for a car.

Odiaz0607

30 de abr. de 2014

Recently purchased a 2014 Toyota highlander from Mr. Carlos Corona and the staff by proving excellent service and accommodations for my wife and self. I believe we received a great price and are completely satisfied. I will definitely recommend puente hills Toyota and mr Carlos corona to my friends, and family.Octavio Diaz

awcar042014

29 de abr. de 2014

My friend recommends this dealership due to good deal and close to my home . New Camry is different from my old Camry. Mr Chang is very patient to show me how to use the car,He is very professional . After agreement of selling price and signing all the papers, my Car is waiting for me, I do not have to wait. How nice!Thank you Mr Chang

adrianna9

27 de abr. de 2014

We have bought three cars from this dealer. The employees are friendly and will do anything to get you a great deal. My family and I were more than pleased with there customer service. If you're looking to buy a car this is the place to go to!

Adrianna Lopez

20 de abr. de 2014

Great dealer! My family and I have bought three cars from here. They have great customer service and will do anything to get you a great deal. We are more than pleased with with dealer and their employees especially with Armando Puyolt who helped me get a deal on two 2010 corollas. Also Alex Torres who got us our 2012 Toyota Tacoma! These guys are great and if you're looking for not only a great car but a great deal, this is the place to go.

Ausenciat

19 de abr. de 2014

Armando was very helpful. Understood what we were looking for also within our price range. Kim also was a bunch of help. Stupendous customer service.

damien310

16 de abr. de 2014

Robert was very nice from the start! he gave me every single detail i needed to know about the car as well as made me first car buying experience very fun! the test drive wasn't awkward for a second. Robert was just a great, knowledgeable, entertaining, polite, and friendly guy. i definitely recommend that ANYBODY and EVERYBODY ask for Robert. this guy really knows his stuff. the car negotiations were very easy to go through as well. im telling you folks... this is the place and guy you want to talk to!! Great Experience!!!

Smurf89

16 de abr. de 2014

I thought my first time buying a car was going to be scary and difficult, but I actually had a great experience.The guy that helped me was Alex Picasso and he was extremely professional and really nice. He introduced me to every staff member that walked by, even his boss Rene that wasn't working that day. They both made me feel very welcomed and Alex made the process very easy. He did not rush, or pressure me and I appreciated the fact that he took his time showing me different cars and answering all of my questions. He was very knowledgeable and I felt like he genuinely wanted to help me. When it was time to go to finance Kim helped me. She was such a sweetheart, sooo nice and extremely helpful in deciding what was best for me. Loved the customer service and I will definitely refer my friends and family.Thanks Alex !

anaibarra92

14 de abr. de 2014

Today I went in for looking for a new car because I wanted to trade in the Honda Fit I had, and the experience was the absolute best. Armando was my car salesman and he explained to me everything, from a purchase to a lease, on different cars I had in mind. Armando took me around to drive the car, and he knew the car very well, he was friendly, warm, and outgoing. I was so happy he was actually my car salesman. I've been to other dealers were they try to shove down a car, if not they get upset. I personally don't like that. Armando was very patient and explained everything. Max, tried to get me the best deal, he could have gotten me, I am beyond happy with how it worked out, I felt like he treated me like family, he tried to work with what I had, and everything. He tossed, and turned a few numbers, but he definitely helped me. I am beyond grateful with Max. I never get anything from the dealer, like insurances or anything, but Sim explained to me the Gap Insurance and gave me a deal and everything. It was definitely good. My whole visit was phenomenal to say the least. Thank you very much for making this such an easy, and amazing experience. I will definitely recommend this dealer to family and friends.

Samuel_Sanchez

13 de abr. de 2014

My sales representers were excellent. They were generous and offered me great service on Toyota Care. I would definitely recommend them to future customers. I am satisfied with my purchase.

Micaela87

11 de abr. de 2014

I recently purchased a 2014 corolla. Jose Maldonado helped me, and went above and beyond for me. Jose Diaz was my finance manager and he thoroughly explained everything else. Loved the service at Toyota of puente hills!

Pmendez7

10 de abr. de 2014

Overall fantastic experience at this dealership. The staff is super patient and understanding. They will work hard to accommodate your needs. Armando Puyolt is lovely and probably the best car dealer ever. He got us exactly the car we wanted, for exactly the price we could do!

PMM7

10 de abr. de 2014

Fantastic Service Overall fantastic experience at this dealership. The staff is super patient and understanding. They will work hard to accommodate your needs. Armando Puyolt is lovely and probably the best car dealer ever. He got us exactly the car we wanted, for exactly the price we could do!

ningg1209

7 de abr. de 2014

Excellent customer service. Very helpful. Notified us when the Car we wanted came in. He was a great guy and funny too. We would recommend him to our friends.

mchung007

6 de abr. de 2014

I got the best price and best service from Jason Hu. I will definitely recommend my friends and families to Puente Hills Toyota. Very greatful for such wonderful service!

TONYLIN

1 de abr. de 2014

Jason Hu is very helpful and honest. I told him the car that I'm looking for, and immediately he take out me for a test drive. Once I'm satisfied with car, he explained to me the current promotion that they have on the car. To my surprise, I don't really have to negotiate on the price. He gave me a killer deal that I can't refuse. I definitely will come back if I'm in the market to buy another car.

dxnusa

31 de mar. de 2014

Thanks Ray !!We had a good experience.Ray Alvarez was fast and professional.The finance department did a great job of explaining all the paperwork.Thank you for all of yours.

cunguoshi

24 de mar. de 2014

Jason Hu Serve warm, considerate and thoughtful. Feel at home. I would recommend my friends to buy a car here.Thank you very much Jason hu hospitality.

alwynliu

24 de mar. de 2014

Jason Hu is very nice and patient. He provided very professional service to help us choose the car. Even when we would like to change the color while he was preparing the contract for us, he still shows very nice and patient. I am really satisfied with his service. I will definitely come back next time.

Alwyn Liu

24 de mar. de 2014

Jason Hu is very nice and patient. He provided very professional service to help us choose the car. Even when we would like to change the color while he was preparing the contract for us, he still shows very nice and patient. I am really satisfied with his service. I will definitely come back next time.

Charleswu910

20 de mar. de 2014

Jeson made this lease so easy, I got what I want and price I want from Jeson I will bring all my friend who's in market to Jeson

Ron

16 de mar. de 2014

Jason Hu was very good, he took the time to explain to us everything in both English and Chinese when it was necessary. I would recommend Jason to anyone looking to buy a car at your dealership.

Y5566

13 de mar. de 2014

Jason was very helpful and friendly in helping me getting this car. The finance manager is very helpful and clear too. Thank you Jason and Kim. I would recommend Jason to my friends if they need to purchase a new car.

Y5566

12 de mar. de 2014

Jason was very helpful and friendly in helping me getting this car. The finance manager is very helpful and clear too. Thank you Jason and Kim. I would recommend Jason to my friends if they need to purchase a new car.

ranielvalerio94

6 de mar. de 2014

We arrived at this location in a BMW and left in a 2014 Toyota Camry SE V6. Mr. Andy Ngo was EXTREMELY pleasant and gave us the best deal. He was very helpful and professional. I would HIGHLY recommend him to friends and family. There is no doubt we will be coming back to do another deal when our lease is up.

jackie e

6 de mar. de 2014

It has been my pleasure doing business with PH Toyota. My internet sales manager is Joe Garger and he is great. Got a very good deal from another dealership and Joe and Greg matched it. Joe, Greg(internet director), and Kenny(finance manager) are very professional. I really enjoy my car buying experience and it was hassle free. They didnt push me to buy any of the extended warranties, alarm, etc.I will recommend Joe to my friends and family when they need a Toyota.

dcavazos93

1 de mar. de 2014

Armando helped us tremendously in trying to purchase our new vehicle. He tried so hard to put us in a Scion tC but it just would not work out. He did however, put us in a brand new Toyota Corolla and made sure the deal worked. He was very patient with us and even stood their with us 4 hours past his shift. I highly recommend anyone to see Armando if you are interested in purchasing a vehicle. He never once said it was not possible to walk out of there with a vehicle and made it happen. I had a great experience and am very pleased with the service.

palawala

25 de feb. de 2014

Jason was very helpful and gave me the best deal on our new car. This is the second car I purchase from him! We love this dealership and the service.

Albicat757

23 de feb. de 2014

The salesperson, Sean Sahrai was very knowledgeable and pleasant to work with. He provided excellent service and information and financing on the vehicle we purchased. I highly recommend you see Mr. Sean for your vehicle needs. Thank you to all the staff members at Puente Hills Toyota.

Dambrosetti

22 de feb. de 2014

Armando Puyolt was probably the best salesman I have EVER dealt with. He was knowledgeable, without being condescending, personable, kind and considerate. A real gentleman in a world of ever devolving rudeness. I will definitely work with him again and recommend him and this dealership to friends and family. Thank you, Armando, for making my car buying experience an absolute pleasure!Dr. Debra Ambrosetti

Debbie

22 de feb. de 2014

Armando Puyolt was the absolute best salesman I have ever dealt with. He was knowledgeable, kind, considerate and NOT pushy at all. He made my car buying experience an absolute pleasure and we all know buying a car is rarely a pleasure. But it's true, I recommend him highly!!!! Debbie

JordanMendoza

17 de feb. de 2014

Save yourself time and ask for Sim Luu when you get onto the lot. My wife and I purchased a 2014 RAV4 and found the experience to be uncomplicated and straight forward, which I attribute directly to Sims insight and professionalism. He helped us throughout the process and was friendly, energetic and very knowledgeable of the vehicles and incentives being offered. When we got down to discussing numbers, Sim took the time to clearly outline our finance options, monthly payments and out of pocket expense. He also negotiated a great deal for us, $500 above invoice, and showed us the pricing options to make sure we were comparing apples to apples. He was also very attentive to our needs, noticing that my wife was pregnant, he made sure that we were comfortable by offering us food and drink. Once we were handed off to Finance, Sim personally oversaw the preparation of the vehicle making sure that the interior had been wiped down and vacuumed, that the exterior had been washed, and that we had a full tank of gas. Sim even went so far as to have the car that we arrived in washed and detailed talk about customer service. The Finance Director, Kenny Chan, was also extremely pleasant to work with as he was professional and courteous. The entire finance process was quick and efficient, but without feeling rushed. He took the time to outline the terms of the transaction to make sure that we were comfortable and understood all the legalities of the purchase. Kenny also showed us different options related to the extended warranty and how we could lower our monthly payment to under $400 dollars p/m (less than what we were initially expecting to pay) by reducing our finance rate from 1.99% to 1.59% and extending our coverage to a 10-year or 100,000 mile warranty by adjusting the terms of the loan from 60 to 72 months.The extra year financing might scare most people off, but we saw it as a way to ensure the operation of the vehicle for the next ten years should anything go wrong. This was important as we opted for the Limited trim and replacing some of the features (Navigation, Rear Camera, etc.) can be expensive. Also, there are no penalties to paying off the loan early, so with the adjusted monthly rate, we expect to pay off the loan within three years owing to the additional funds we can pay towards the principal by increasing our payment. I would recommend Sim Luu and this dealership to my friends and family. I felt that Sim dealt with us directly and justly, which is probably the reason why he won the Toyota Presidents Award (it says so on his card); and that the dealership really wanted to earn our business. Overall, the experience didnt just meet my expectation, but exceeded it with great pricing and phenomenal customer service.

JanaeVelasco

13 de feb. de 2014

My dad and I came in to buy my first car, so this was my very first car-buying experience. My dad said that once we got there we would be swarmed by salesman all trying to pitch us. But only Sim came up, and he was very friendly right away. He didn't seem like the typical sleazy salesman, he seemed to genuinely care about what it was I wanted, and how I felt about the car. He showed me the car, we took it for a drive, and the entire sales process was very easy and reasonable. We got a great price on the car, plus Sim through in a few little details, like fixing up scratches and buffing out some marks. Overall it was a great first time experience, and his customer service was through the roof.

janaenoel

13 de feb. de 2014

My dad and I came in to buy my first car, so this was my very first car-buying experience. My dad said that once we got there we would be swarmed by salesman all trying to pitch us. But only Sim came up, and he was very friendly right away. He didn't seem like the typical sleazy salesman, he seemed to genuinely care about what it was I wanted, and how I felt about the car. He showed me the car, we took it for a drive, and the entire sales process was very easy and reasonable. We got a great price on the car, plus Sim through in a few little details, like fixing up scratches and buffing out some marks. Overall it was a great first time experience, and his customer service was through the roof.

Princesita79

12 de feb. de 2014

Excellent customer service ! Very friendly staff Armando Puyolt the sales man very honest he treats you like if your part of his family he helps you get the best deal possible and Jose in finance also phenomenal personality very helpful fast and efficient at what he does . It was very nice of him to install my daughter car seat in my new Toyota Sienna . I highly recommend this dealer from now on this will be my dealer to go too . I have already recommended them to my family and friends

seggloria

11 de feb. de 2014

Randolph is very accommodating and good salesman. The place is nice, free wifi, free coffee, clean, and they dressed up professionally. I would highly recommend Randolph Castillo if you are buying cars brand news or used. keep up the good work! Awesome!

Veronica o

9 de feb. de 2014

I have never gone to a dealership with such great customer service . I first looked at the reviews before I decided which city had the best reviews for Toyota . So Puente hills Toyota came up so I decided to call first andspoke to Armando Puyolt very professional, friendly very honest . Great impression over the phone . So I decided to go . Armando is very experience at what he does he is very honest he treats you like if you are part of his family he helps you get the best deal . The process went very smooth with tJose in finance EXCELLENT !!!!! He is very professional and they treat you like if your there family very helpful .He helped me put my daughters car seat in my new Toyota Sienna . They go above and beyond .I will recommend this dealer to my family and friend they are the best !!

steveprius

6 de feb. de 2014

We were very happy with the customer service and friendly attention we received from Danny Anbar (Sales Manager) and Juan Maldonado (Sales Consultant). I bought a new Toyota Pruis V the other day, and my Mom & Dad bought a new Toyota Prius a few months ago from Danny and Juan. My Dad is 86 years old and has purchased many cars over the years all over the country and he was most impressed with the attention and service he received from Danny and Juan at Puente Hills Toyota. And we got a good deal too !! We recommend those looking to buy a new Toyota to go to Puente Hills Toyota and ask for Danny and Juan.

Steve

6 de feb. de 2014

We were very happy with the customer service and friendly attention we received from Danny Anbar (Sales Manager) and Juan Maldonado (Sales Consultant). I bought a new Toyota Pruis V the other day, and my Mom & Dad bought a new Toyota Prius a few months ago from Danny and Juan. My Dad is 86 years old and has purchased many cars over the years all over the country and he was most impressed with the attention and service he received from Danny and Juan at Puente Hills Toyota. And we got a good deal too !! We recommend those looking to buy a new Toyota to go to Puente Hills Toyota and ask for Danny and Juan.

rodi619

5 de feb. de 2014

Very satisfied with the whole experience, salesperson Danny Rubio is a great Rep. everything went very smooth from start to end of the purchase. Best service I have had In a long time. Highly recommend this place.

angelesmon

30 de ene. de 2014

This is the 3rd vehicle we purchased at the Puente Hills Toyota. We went back to trade in and upgrade from our scion to an Avalon. We asked for Nick Arellano. He's our guy. Friendly, knowledgeable,and not pushy at all. We needed some help understanding the difference between a lease and buying. We also spoke with Danny who gave us some clear insight and a deal we couldn't walk away from. We left happy. We will definitely be back for our next vehicle.

EJ

27 de ene. de 2014

Having your car serviced is not the most exciting thing you have to do, especially with three young children but our service visit today was so painless! Renee was so personable and patient with my kids and I along with ensuring the job was done quickly! Not only did we get our service but she went above and beyond to have our car washed without me even asking. A wonderful experience!

erinjituboh1

27 de ene. de 2014

Having your car serviced is not the most exciting thing you have to do, especially with three young children but our service visit today was so painless! Renee was so personable and patient with my kids and I along with ensuring the job was done quickly! Not only did we get our service but she went above and beyond to have our car washed without me even asking. A wonderful experience!

Marilyn63

26 de ene. de 2014

Armando Puyolt was excellent when describing all of the features of the Prius. The dealership is close to home and will be our dealership of choice in the future.

ontimejohn

17 de ene. de 2014

From my initial contact via email, to signing my paperwork before getting my car, this was my best car buying experience to date.Ray Alvarez is the Internet/Fleet Manager. I would highly recommend him if you are looking to buy a car from this dealer. Ray has a great personality and made my experience very enjoyable. I kept waiting for him to change things up, try to add in a bunch of bogus costs and fees, make excuses and try to bait and switch me on the car, etc. None of this ever happened.I kept thinking that this was too good to be true! My next thought was that I would get the pressure from the finance department. After dealing with the finance manager, Ted Collins, I couldn't have been more wrong. Ted was professional and has an awesome personality. While he did strongly suggest many options that made sense, such as Lo-Jack, extended warranty, etc., he didn't make me feel uncomfortable at any time throughout the process.I have seen other reviews on this site that are negative. Most of them seem to be from people that have no idea how the process works, or that have really bad credit and have expectations far beyond what they qualify for.Do your homework. Know what the dealer cost is on a new vehicle. Buying a used car? Certified pre-owned? Check at least a half dozen dealers and get internet quotes. Ask for the out the door price. When you go in, and the out the door price matches what the paperwork says, you're done. Summary: You want to buy a Toyota or Scion? Talk to Ray Alvarez and request Ted Collins when you get to the financing part.I could not be more pleased with them both.

idanlyman

17 de ene. de 2014

Best Toyota dealership I have encountered after my third new Toyota purchase. The level of personal attention and integrity is of an upper-caliber brand dealership, and I am grateful for a minimum-hassle buying experience with Toyota of Puente Hills. David even personally delivered my truck, 30 miles south of City of Industry, with no questions asked. Can't hope for a better new car buying experience.

Fran at Rosemead

15 de ene. de 2014

If you want a good deal on a car see Mr. Ray Alvarez at Toyota & Scion in Puente Hills. He was very professional, non judgemental, and good sense of humor. He was straight forward and direct, responded honestly to any questions asked. He demonstrated to have manner of patience. He was efficient in doing business, he doesn't leave you hanging or waste your time. Other dealerships couldn't come close to the price given by him or deal with you unless you were going to buy the car that day. He gave me a printed out quote in which most dealer will not do. I would highly recommend him to anyone looking for a car to see Mr. Ray Alvarez. He made sure you were happy with your purchase before leaving the lot. No need to go anywhere else if you want a good deal. Ask for Mr. Ray Alvarez, he is surely a man with integrity.

lkyu129

11 de ene. de 2014

Was interested in the Scion FRS, and submitted my information to an online website regarding my interest. Ray contacted me immediately (within an 1hr) and was able to provide me price listings over the phone, which is helpful because I can compare prices without having to go to the dealership. At the time I was at another dealership, about to sign the contract for a SCION FRS purchase, but was hesitating over price. When Ray called, I was immediately interested because he was able to offer me a newer model for much, much less. His estimates of prices were pretty accurate. I ended up leasing a car, with intent to purchase after the lease is up. The entire process was quick, easy, and Ray was very helpful and nice. I didn't feel like I was getting jipped on price: it was fair and information was readily available when I asked. It was my first time working with a dealership, and could not have been more pleasant. THANKS RAY! THE CAR IS BEAUTIFUL! :)

marcose1994

10 de ene. de 2014

The experience was great. Robert is very nice and pleasant to work with. He even brought coffee to the desk where we were sitting. I am very happy with the car we bought. Thanks again.

nancy1203

10 de ene. de 2014

For being a first time Toyota costumer I would have to say my experience at Puente Hills Toyota was just great. Carlos Corona and Kim Simon treated my family and I very well and helped us in every way. I am totally in love with my new Corolla and definitely happy with the price. I will be sending more family and friends of mine to Mr. Coronas way, thankyou again for your guys help. And keep up the good work:)

AEMerto

9 de ene. de 2014

Had an appointment with Greg Kern, talked to him a few minutes and he passed us on to David Cervantes for a test drive of the car I wanted.After we took the car for a spin with a few detailed explanations of the car, we met back up with Greg.Greg then gave us all the forms to fill out.About 30 mins of running the usual paperwork/credit checks and approvals, we were ready to go.Off to finance to finish up the last of our paperwork, and got the keys to my brand new Prius plug in.In and out in about 3 hours. Probably the quickest sale from start to finish I've been involved in.

thtbho

9 de ene. de 2014

Armando Puyolt helped me with my used car purchase at Puente Hills Toyota. He was extremely helpful and always made me feel comfortable with respecting my decisions. It is rare to feel a complete sense of honesty and respect when purchasing any product. I felt that Armando was very genuine in wanting to help me find a car that fit my needs and was the best deal for me. Armando is very knowledgeable with Toyota/Scion cars especially the hybrid technology and specialty packages. He thoroughly explained all of the features on my car of interest and took me on a test drive. I learned many new things that I did not learn from my own research of the car and was very appreciative of his detailed demonstrations. Armando never tried to push to sell but instead showed me the quality of product and great deal that was presented to me. He then let me make my own decision and encouraged me to research other competitor's cars to compare and see how great of a deal I would get with his car. In the end, I was sold on a certified used Prius III with solar sunroof and advanced technology package. Armando went above and beyond during my encounter with him. We had spoken over the phone over a span of 3 days and he was nice enough to follow up with me each time I called him. Mr. Puyolt even stayed late to help me setup my phone with the car's bluetooth and thoroughly explained how to use certain features I was unfamiliar with. I greatly appreciate Mr. Puyolt's assistance and courtesy to his clients. I have had bad experiences in car buying and I would like to say Mr. Puyolt gives superior service and truly cares for his clients. I give him an A++++ rating!Mr. Kenny Chan helped me with the signing of the contract and all documents. Mr. Chan was courteous, respectful and very nice to work with. He thoroughly explained the contract in detail and all of the options available to me. He was able to make me feel comfortable in a situation that can sometimes be stressful. I greatly appreciate Mr. Chan's assistance and would highly recommend working with him along with the Puente Hills dealership. It's very refreshing to come into contact with such nice and helpful people and not feel pressured into buying. Thank you again, Armando and Kenny. I will definitely recommend your dealership to family and friends.

Robotman16

6 de ene. de 2014

I came in without a appointment and they were able to take me in fast and did maintain on my car for it 15,000 service without any trouble.

josebarrios

4 de ene. de 2014

This was my best experience buying a used car. It was a pleasure doing business with Armando Put old. He is a fantastic salesman. He gave us great options, and I have recommended this dealership and this salesman to all my friends and family.

lclopez

3 de ene. de 2014

I was so impressed by the professionalism of Armando Puyolt in dealing with me and my sister when we were there at the Puente Hills Toyota for the purpose of buying a car for her (my sister and her husband). He explained everything what we need to know about the car of our interest to the best of his ability. He really helped my sister a lot to make a decision on which car to get for her budget. The only thing I found out the following day, the car price that was sold to my sister was overpriced by about $3,000 plus. However, my sister and her husband are happy owning the car besides it's preowned it runs like brand new.

dkhayashi

31 de dic. de 2013

Armando Puyolt, Sales and Leasing Consultant is extremely friendly, courteous, and professional. His integrity and willingness to "go the extra mile" to ensure Puente Hills Toyota reputation for excellence and customer service is a primary reason for our decision to purchase the car we settled on. I my opinion, Armando projects the service excellence and attitude that this dealership strives to present to all customers and potential buyers. I will positively consider my next purchase through Armando Puyolt.

paza

27 de dic. de 2013

Great price on 2010 Venza. Ron Landin was exceptionally helpful and demonstrated high level of professionalism. Took back the car for detailing today...somehow satisfied, but not within my expectations for a detailing job from a reputable dealership.Paulo

geldavid

27 de dic. de 2013

Ray was excellent to work with. He was very helpful, gave me all the information I needed; honored the quote he gave me over email; discussed other options with me but never pushed.

Ladyviolet87

26 de dic. de 2013

Ike has always been a great dealer and provides excellent customer service. We now have 4 Toyota cars from this dealership. The managers work with Ike to make sure we are satisfied withy the price, quality and overall purchasing an affordable car that meets our needs. Keep up the good work Ike and we look forward to meet with you soon.

benjrg1

24 de dic. de 2013

I went to Puente Hills Toyota looking for the new 2014 corolla upon arriving I met Armando Puyolt who greeted me and my family very respectable. I enjoyed the way he talked to us very politely and being very informative on helping us decide on the color to choose from the many they had in stock. Puente Hills wasn't the first dealership we visited that day and we were actually planning to continue our price shopping for the rest of the day, but after meting Armando he we decided to purchase our car there. For anyone that is shopping for their first car and wants someone that can make you feel comfortable in buying a vehicle and get you the best deal possible I HIGHLY recommend you to visit Puente Hills Toyota and ask to speak to Armando Puyolt.

benjrg1

23 de dic. de 2013

I went to Puente Hills Toyota looking for the new 2014 corolla upon arriving I met Armando Puyolt who greeted me and my family very respectable. I enjoyed the way he talked to us very politely and being very informative on helping us decide on the color to choose from the many they had in stock. Puente Hills wasn't the first dealership we visited that day and we were actually planning to continue our price shopping for the rest of the day, but after meting Armando he we decided to purchase our car there. For anyone that is shopping for their first car and wants someone that can make you feel comfortable in buying a vehicle and get you the best deal possible I HIGHLY recommend you to visit Puente Hills Toyota and ask to speak to Armando Puyolt.

Surena

21 de dic. de 2013

Puente Hills Toyota was WONDERFUL!!!! When purchasing a vehicle I have always dreaded having to go through all the paperwork that comes with it. This is the first vehicle purchase I have made that was not only FAST but the price didn't keep going up, I was quoted a price out the door and that is what I paid. It literally took me 5-10 mins to sign all the paperwork, I love Puente Hills Toyota. I told Albert exactly what I wanted and how much I wanted to spend and he did exactly that, he didn't try to get me to go higher or go back and forth with me,, this was the BEST experience I have ever had with a car dealership. I will definitely recommend Puente Hills Toyota to everyone I know, thank you Albert and Ray for a wonderful buying experience and a great car,,I love it!!!

Vere92

20 de dic. de 2013

Everyone is very friendly and do their best to accomidate the costumers need. In my experience Juan was great he did everything he could to get me in my new 2014 Corolla that I love.!!!! I most defiantly recommend to go see Juan Maldonado if your interested in a Toyota.

Jackie & Tom

14 de dic. de 2013

Both Greg Kern and Albert Sanchez new the product. Extremely friendly and very helpful. They made the experience of buying a car non stressful. They never pressured me into anything I did not want. Went over the entire vehicle with me before I left and invited me to call at anytime if I needed answers to questions that might come up later. A great dealership!

wdbrooks

14 de dic. de 2013

Both Greg Kern and Albert Sanchez new the product. Extremely friendly and very helpful. They made the experience of buying a car non stressful. They never pressured me into anything I did not want. Went over the entire vehicle with me before I left and invited me to call at anytime if I needed answers to questions that might come up later. A great dealership!

Amanda

8 de dic. de 2013

The manager was too pushy about their financing offers when i told him repeatedly that I would not go through them because I was apart of a private federal credit union who already approved me and also beat their offer. Armando was great, he listened to my needs; concerns; and wants. I will pass his name on to others.

aebrown1991

8 de dic. de 2013

The manager was too pushy about their financing offers when i told him repeatedly that I would not go through them because I was apart of a private federal credit union who already approved me and also beat their offer. Armando was great, he listened to my needs; concerns; and wants. I will pass his name on to others.

HappyPriusOwner

5 de dic. de 2013

My wife and I went in on Black Friday for a Prius based on the promotion email that Derrick had sent us. I was very doubtful about the promotion price, as I had heard of many such tricks to bait the customers in with a good price and then tell them the vehicle on promotion had already sold out. Derrick met us at 9:00 AM sharp and took us to his office, where we had the most pleasant car buying experience ever. He offered the promotion price, let us pick the color, and, quite opposite to my expectation, did not try to sell any "options." No pushes, no hard sells, no gimmicks. He was very patient and understanding when my wife wanted to call some friends discussing financing terms. In the end, with the help of the friendly finance manager, we drove our new car off in less than two hours, at the promotion price, not a penny more. I would highly recommend Derrick for his honesty, friendliness and patience. He changed my view on car salesmen. He will definitely have more business from us in the future.

fwang2450

5 de dic. de 2013

My wife and I went in on Black Friday for a Prius based on the promotion email that Derrick had sent us. I was very doubtful about the promotion price, as I had heard of many such tricks to bait the customers in with a good price and then tell them the vehicle on promotion had already sold out. Derrick met us at 9:00 AM sharp and took us to his office, where we had the most pleasant car buying experience ever. He offered the promotion price, let us pick the color, and, quite opposite to my expectation, did not try to sell any "options." No pushes, no hard sells, no gimmicks. He was very patient and understanding when my wife wanted to call some friends discussing financing terms. In the end, with the help of the friendly finance manager, we drove our new car off in less than two hours, at the promotion price, not a penny more. I would highly recommend Derrick for his honesty, friendliness and patience. He changed my view on car salesmen. He will definitely have more business from us in the future.

Fiona01

4 de dic. de 2013

I bought my Camry here days ago, and the sales team here is friendly, helpful and very professional. Specially thanks to Carlos, Danny and Max. They helped a lot during the whole buying process. I would definitely recommend them and this dealership.

kevin8737

30 de nov. de 2013

I have been looking for a bigger suv/truck for about a week. i was driving a 2012 Honda Civic SI coupe. For the past 4 years I've been looking at the Tacoma. I went to Longo and they didn't want to make a deal. I went to West Covina and there was a sale man i knew who personally said not to buy from there. So I called Puente Hills after looking at their inventory online and spoke to David Cervantes. I asked him about a unit if it was in stock still. He said let me see and put me on a brief hold. He came back on the phone and said" yes sir i have it and i have the keys in my hand." I replied, "sweet hold it for me ill be there in about 30mins to look at it." When is arrived to the dealership he had the truck ready. It was a 2014 Tacoma 4doors, 4cylinder, with alloy rims and navi. He said lets go on a test drive. So I went and I explained to him my situation and said that if we can make a deal I want the truck. He said, "no problem he thinks that a deal can be made." But I also told him that I really liked the v6 but I wasn't happy about the price. He then said ok, he understands. We then did the credit report and of course i had tier 1. He then said to meet him outside and he said lets compare the V6, big difference!!! I told him i liked it and he said ok lets deal. He then worked numbers and number and number. Until i felt it was a fair price. So I committed to a 2014 crew cab Tacoma dark grey, pre-runner with the sr5 package V6. Overall the service was great and he wasn't pushy. He was nice and made me comfortable. He did give me a great deal and I was happy. I sent him a couple of customers and i know he will make the deal for them. REMEMBER: On Tacomas there are never factory rebates or incentives. Ive been looking at them for awhile. They are trucks in their own class that Ford, Chevy, Dodge stop making small pickups because they CANT COMPETE. Nissan is their only competitor and the Frontier is a ok truck. Also take in consideration when purchasing a Tacoma. You pay 26k for years you want to sell and you get about 18k to 22k depends on miles. People never get rid of them and they hold value very great.

Julio Ceasar Aguirre

27 de nov. de 2013

I gave Jason Lopez and Rene Prado a great review because they both helped me purchase a 2014 Toyota Corolla Sport Plus!! Gracias Puente Hills Toyota!

Travis Cochran

27 de nov. de 2013

Puente Hills Toyota Scion was absolutely awesome. I came in; in a rough spot and really needed advice and great service. I got exactly what I was looking for. Albert was very knowledgeable and extremely understanding of my situation. I needed to cut a deal in a certain price budget, all while getting a quality and reliable car for work. He took my gas guzzling SUV off my hands and put me into my much more efficient Camry SE. All I can say is man I love this car. It's affordable, drives great, gets great mpg and still has just the right amount of power. I can't say thank you enough to Albert and the rest of the Puente Hills team for the excellent experience I had. I'd recommend this dealership to anyone and remember to ask for Albert.

awijatman

27 de nov. de 2013

Puente Hills Toyota basically beats the price from the surrounding Toyota dealerships. Upon my first phone call to this dealership, David Cervantes greeted me and from that point on it was a seamless process until the very end. He found the exact car and trim that we were looking for and provided us the price that we were hoping to get in a very timely manner. After agreeing on the price, we had to wait for a shortwhile before he took us to the Finance Manager, Jose Diaz, who is very professional and super friendly to finalize the deal. Jose was very concise and clear in walking us thru the paperwork and final contracts. Overall, both of them have provided superb customer service and would definitely recommend going to this dealership. The only con is that we thought the waiting period before processing the final paperwork with the Finance dept. was a big lengthy. It was late on a weekday night and we only saw at the most 2 other customers. We would hope that the waiting time could've been improved, but overall Puente Hills Toyota has given

telshazz

26 de nov. de 2013

Puente Hills Toyota Scion was absolutely awesome. I came in; in a rough spot and really needed advice and great service. I got exactly what I was looking for. Albert was very knowledgeable and extremely understanding of my situation. I needed to cut a deal in a certain price budget, all while getting a quality and reliable car for work. He took my gas guzzling SUV off my hands and put me into my much more efficient Camry SE. All I can say is man I love this car. It's affordable, drives great, gets great mpg and still has just the right amount of power. I can't say thank you enough to Albert and the rest of the Puente Hills team for the excellent experience I had. I'd recommend this dealership to anyone and remember to ask for Albert.

karen_co2010

26 de nov. de 2013

Armando Puyolt was super friendly. His customer service skills were great. The final price was good. They made it difficult for us, but ultimately we got a decent deal.

GlennLin

26 de nov. de 2013

Nice and pleasant experience in the dealership. Very efficient. Price is good for me. Sam Chang been great help.Since the Camery is a reliable auto that been my first choice .

mjjimene

25 de nov. de 2013

Armando Puyolt was a very helpful and friendly sales men. Not only was he able to get us quick access to the cars we wanted to test drive, he aides us on every step of the sales process. Like any dealer, of course the first offer was not the best offer, but as a customer, they were able to work with our budget and agree to a price that worked for both the dealer and us as customers.

atarango

25 de nov. de 2013

Crooks. Honestly, Just bought a brand new car from them and a hard part is failing mechanically and they will not warranty it. It is brand new less then 5 months old. I bought it with 0 miles on it. Don't go here!!!!!

wh45breeze

22 de nov. de 2013

Jenny has always been very warm and friendly and knowledgeable about her job. When I told her to have my truck checked out she did and I have new front brakes. no more shake in the steering wheel, And Parts dept. thanks ladies you have great service skills too. And my technitian Martin. Thanks . Well extra thanks again Jenny in the past has helped my set my phone to hands free in my truck. Good luck next week Happy Wedding Day!!!

darcaina

19 de nov. de 2013

It was a no hassle negotiations. No whole day waiting and negotiating. Overall it was a very pleasant experience. Greg and Albert were helpful and friendly. They will go a long way to make you feel satisfied.Thank you.

Laura Garcia Pacheco

17 de nov. de 2013

The friendliness of both Armando and Rene was amazing. I came in very quite an unsure about purchasing a car. They both understand my situation I was in and were very helpful on helping me on leasing a car at first. I also loved that Armando spoke Spanish. It was very helpful since my father can barely understand English. After filling out paper work and going thru prices with the help of Rene I went from leasing the car to purchasing the car. I really felt like they both put in a lot to help me out. I appreciate that they actually saw as a person and not just money. I felt very welcomed and I wish I lived around the dealership so I can come in for services, unfortunately I live way to far to come in but I'll definitely recommend this dealership to anyone!!!! Just make sure to ask for Armando Puyolt and Rene Prado, they make an excellent team!! Thank you guys!!! With much love, Laura Garcia-Pacheco ^.^

Mosegueda05

15 de nov. de 2013

Albert Sanchez is the go to Man!! I purchased my first vehicle after being told several times my credit wasn't good enough and I needed a co signer :( Albert worked his magic along with the other guys and made it possible for me to leave that same day with my new car :) I am extremely greatful with them!! I did not at any point feel discouraged or forced to do something I did not want to do, given the fact that I went alone and have no experience in buying anything like a car. If you are considering buying a vehicle Albert is the man! He puts you before anyone. He even helped me set my Bluetooth up :) best first time buyer experience ever! Puente Hills Toyota will never disappoint :)

shawnjr717

15 de nov. de 2013

My experience with Albert Sanchez and this entire Toyota dealership was awesome. They all went above and beyond to make me feel welcome and showing me all of my options. Albert went out of his way to help me in every way possible. My Grandfather, who lives in Lancaster, Ca was my co-signer and Albert took it upon himself to drive up to Lancaster himself to take all the paper work to my grandfather and go over everything with him in person. This in itself was so helpful considering my work schedule and my grandfathers work schedule. This is just one example of the many things this dealership did to help me and to accomodate me. I would recommend anyone to this location and specifically to Albert. Thank you guys and thank you Albert for all you guys did for me.

omalleytaxit55

15 de nov. de 2013

Derrick made the car purchasing experience easy. They went over and beyond to get the truck I was looking for by driving to Barstow and fighting the Friday Vegas traffic. The next time my family purchases a vehicle, we will be back. Thank you for all the hard work.

HR

13 de nov. de 2013

David's demeanor was excellent, a true professional. From the first email to the final handshake, David took care of us. We made an offer (based on much research) on the Prius v 2014 and he went to bat for us with his manager and secured the price that I had asked for, what more could you ask for? He then made short work of the paperwork. Overall a fantastic experience. I highly recommend David and will recommend him to friends and family who are in the market for a new car. Another employee who was also pivotal to sealing the deal was the finance manager Jose. He was also very professional, diligent and helped us glide through all the paperwork. Extremely helpful. Based on their service, friendliness and price of the car, I give them an A+.

nessarivas

13 de nov. de 2013

Awesome Customer Service!! They are all very friendly and helpful. They all helped contribute to making my first car buying experience a positive one. I highly recommend this dealership to any person looking to purchase a vehicle.

Highlander33

11 de nov. de 2013

An overall positive experience. I came here with a certain goal in mind. Danny worked with me to make sure I was able to achieve that goal. Both Sim and Danny A. were professional and friendly.

tgillemus

9 de nov. de 2013

They were all very easy to work with and to negotiate a good price. Excellent customer service! They really do everything to find the right car.

Luis2k2

9 de nov. de 2013

Best Toyota Dealer I Have Ever Visited. Professional, Humble, Joyful, HassleFree, Courteous. Will Definitely Come Back And Recommend Them To Friends/Family. Give Them An Opportunity. They Will Not Disappoint. Make Sure You Ask For Sim Luu First! A+++

Dmpicker

8 de nov. de 2013

The people are great and very helpful ,especially the service department thank you " Jenny" the Venza & the Tacoma are doing great!! See you next oil change:))

Carlos33

5 de nov. de 2013

I entered looking for a good deal considering I am on a full time students salary, and wow did i receive one. I was put into a brand new economical Scion XD for a greatly affordable monthly payment and low interest. The salesman were very helpful and willing to be patient with me as I didn't want to make a rash decision and buy smart. Rene Prado and Fernando Henao really made the deal as smooth as possible and I couldn't be happier with my experience at Puente Hills Toyota.

JessicaDaly

5 de nov. de 2013

We went to three different Toyota dealerships on Saturday and found toyota Puente Hills to be the best. Ultimately I ended up buying a car here, and the service was much better than the other dealerships. From the moment we got to Toyota Puente Hills Armand was very helpful, friendly and informative without being pushy or overbearing- my biggest fear at car dealerships. He made us feel like he was listening to what we needed and willing to help us find a car that was right for us. He was very honest, and helped us learn a lot about each car. It felt like we were working with an old friend rather than a car salesman. While deciding which car I wanted to buy, I was really worried about not being able to afford the car of my dreams, Armand told us simply "I'll work with you." That made me feel like it would be possible to drive off in a car that I loved rather than just settling for another. Overall an amazing experience because we were lucky enough to find a great car salesman and I will definitely be returning to him for future business. He made my family and I feel comfortable and welcome, which is great when it comes to the sometimes stressful experience of buying a car. He did work with us, we got an amazing deal and I almost cried of happiness when I was handed the key to the car of my dreams!

carlosr13

5 de nov. de 2013

I entered looking for a good deal considering I am on a full time students salary, and wow did i receive one. I was put into a brand new economical Scion XD for a greatly affordable monthly payment and low interest. The salesman were very helpful and willing to be patient with me as I didn't want to make a rash decision and buy smart. Rene Prado and Fernando Henao really made the deal as smooth as possible and I couldn't be happier with my experience at Puente Hills Toyota.

CharlesOh

2 de nov. de 2013

My 5th or 6th service experience with Jenny Lopez, she is always incredible. So is everyone else, from the cust checkin to the car retrieval

Lorena Rodriguez

30 de oct. de 2013

I went to Toyota of Puente Hills July 2013 to purchase a car, I cannot describe the experience I had with Mr. David Cervantes and Mr. Rene Prado, I was sincerely treated like family, I was shown many cars until I found the one that I wanted and David was very patient, polite and professional. My husband was very much impressed on account that he had been ill treated by a sales person at another dealer ship a few weeks before, I would definitely recommend Puente Hills Toyota to anyone and everyone! ~Lorena Rodriguez and Ray Medina

Lorena_Rodriguez01

30 de oct. de 2013

I went to Toyota of Puente Hills July 2013 to purchase a car, I cannot describe the experience I had with Mr. David Cervantes and Mr. Rene Prado, I was sincerely treated like family, I was shown many cars until I found the one that I wanted and David was very patient, polite and professional. My husband was very much impressed on account that he had been ill treated by a sales person at another dealer ship a few weeks before, I would definitely recommend Puente Hills Toyota to anyone and everyone! ~Lorena Rodriguez and Ray Medina

Lulu88

22 de oct. de 2013

Jason is very friendly and professional on this dealFinancial department is professional too. I am referral by my friend and I will referral to my friend too.

SoCal Lulu

22 de oct. de 2013

Went back to PHT&S for the 3rd time on 10/18 & as always I was greatly helped by Nick. To be honest I was about to walk away with no new car until Danny made me a great offer, so I ended up leasing a brand new 2014 Camry! Then went back for car #4 from PHT&S for my husband on 10/20 again Nick & Danny did a great job they met all our needs. Nick was very patient showing us several cars and really explaining the details. We love our brand new cars. Danny might be getting some xmas cookies for doing everything he possibly could to help us get the best monthly payments. I highly recommend PHT&S to everyone. Ask for these guys they won't mind just tell them I sent you ;)

czarpac1

21 de oct. de 2013

Buyer be ware!!! It kills me to give one star! This is the worst dealer. If you decide to go to this dealer bc you found a great deal, be ready to get taken advantage of. Make sure you have a "trade-in" quote from CarMax so you don't have to haggle with the trade in. Make sure you have good credit! And be ready to fight! What this dealer does is takes extreme measure to any flaw in your car buying process/application and run with it until they wear you out. If you're not careful they will take advantage of you at your most desperate time. I had a flawless application for a used car. I had a quote from carmax for my trade in, my fico was excellent, $5K down and was paying full price for they're used Car. These idiots managed to find some insignificant old flaw in my credit that they're were going to increase my interest rate over 15%. Any desperate person would've taken the deal. Make sure you have all you're info ready when you go to any dealer but don't waste your time with these idiots! Also, they all kept quoting "believe me, I'm trying to sell you a car more than you want to buy one"...once you hear that walk out from all those clowns. Go to Cerritos Toyota. They'll take care if you.

pat9394

13 de oct. de 2013

We had a great experience in the buying process of our first NEW Prius Plug-in at this Toyota dealer. We would definitely recommend this dealership to anyone looking into buying a car. My Salesman, Gilberto Saralegui, was just awesome. He took really good care us throughout the whole process. Great work, Thanks!

trs2fschneid

30 de sep. de 2013

Working with Albert to purchase our new vehicle was a great experience.The team at Puente hills was very good. Ron (Albert's proxy when he was not available ) and Kenny (finance) were also a pleasure to work with.We enjoyed the experience and Albert's willingness to work on a competitive price on the new vehicle and trade in value on our old car.

chenzhe1987

27 de sep. de 2013

i bought a new carolla last week. and the seller derek service is perfect. not only the price is reasonable but also his service let me feel good!

kimkhanh72

23 de sep. de 2013

I came back to this dealer because i have an easy car buying experience with Gilberto Saralegui Jr. I was assisted with Albert and Greg instead. They are also very nice and I don't feel pressure of getting the car. They let you kind of making your decision and answer all of my concerns and comparison with different similar cars for my daughter.Albert has a lot of knowledge about car and make the test drive experience very pleasant... My daughter is very happy with the Toyota Corolla sport edition eventhough we came there for a base Toyota corolla... With the variety selection that this dealer have, make it easier to pick your dream car and the price is very competitive.

andrina3

20 de sep. de 2013

This was my first time purchasing a vehicle all on my own; I was super nervous. Armando was VERY helpful from the start. He did not leave ANYTHING out. I told him what my budget was and he saw to it that I got the best deal. He really looked after me and was BEYOND polite. If you are looking to purchase a car and are unsure about ANYTHING, you can ask him and he will see to it that you are very well taken care of. My experience here was by far the best experience I could have ever imagined and it was all because of Armando. :) Thank you, Armando! Iam loving my 2010 Toyota Corolla!!!

fishingmexican

4 de sep. de 2013

Ray and the rest of the staff were really great to our family, this is the second Toyota we have purchased from Puente hills and would recommend them to our friends and family.

wubeone

3 de sep. de 2013

Disrespect and unwelcomeIf you want to feel being disrespected and unwelcome, come to Puente Hills Toyota. That's how we were treated. We wanted to buy a mini-van, and decided to go to Puente Hills Toyota to check out the Sienna. We walked around the front entry and the showroom. There were several sales standing around, but no one came to help us. So we asked the front desk ladies to get someone to show us Sienna. After a few minutes, a sales person, Sam Chang, came out. We told him we were interested in Sienna. He asked us what trim we want. We told him we didn't know, and that's the reason we're there to see the difference between the trims. Sam Chang told us if we didn't know what we wanted, dont expect them to show the car or test drive. They do not have time for you. He walked back to his office. We felt really disrespected and unwelcome. We asked for the manager and he got us a different sales person. The 2nd sales, Derek, was much more respectful and showed us the different trims and test drive. While waiting, we saw Sam Chang just standing and wondering around. Toyota has a program called Toyota cares. I guess Sam Chang at Puente Hills Toyota just cares if you buy from him.

SunCharles

26 de ago. de 2013

Excellent service. I really appreciate his help when I purchased a car. Jason Hu is a warm heart and person. I will introduce him to my friends if they need a new car.

q611642

22 de ago. de 2013

there has friendly service and helpful staff that make us feel so good. they will answer all of our questions and make a good price for us.

Anthony

19 de ago. de 2013

A great overall experience buying a new 2013 Toyota Corolla. The staff were really nice, especially the sales person Sim Luu and Max Rezai. They were truthful and really gave me a great affordable deal for the Corolla. They are respectful and really try to get you a good offer. I would highly recommend this dealership, the environment is nice and how everything is set up.

anguyen9

19 de ago. de 2013

A great overall experience buying a new 2013 Toyota Corolla. The staff were really nice, especially the sales person Sim Luu and Max Rezai. They were truthful and really gave me a great affordable deal for the Corolla. They are respectful and really try to get you a good offer. I would highly recommend this dealership, the environment is nice and how everything is set up.

solostardena

19 de ago. de 2013

I went here with the intention of getting a new car and the best possible value for my trade. After a couple of test drives (toyota camry, Rav 4.), I decided I would upgrade from a sedan to a economical SUV and went with the Rav 4. Which might I add, is a much more visually appealing model than previous year's models. The overall value I got for my trade in worked out really well and in the end I was thrilled with the payment on the brand new Rav 4. The management and sales team was very helpful and friendly as well. If you're looking for a new Toyota, I would highly recommend considering the Puente Hills location. You won't be dissapointed! I love my car, but more importantly; I'm very satisfied with my monthly payment!

together1

14 de ago. de 2013

Danny and Randolph at Puente Hills Toyota were extremely, extremely helpful and considerate. They put in the time to find the right vehicle for me. The process of paperwork, which is usually arduous, flew by quickly as a result of the compassion of the staff at Puente Hills Toyota. I am now proud to say I am an incredibly satisfied owner of a 2013 Camry!

myronmota

11 de ago. de 2013

The quality of customer service was excellent,everything was taken care of before I arrived there and the price was so good which we ended up signing the paper works the fastest I have ever seen.Within less than one hour we left the dealership with the brand new car.Special thanks to Danny Anbar who handled everything in a very professional and effective manner.

MichelleWang

11 de ago. de 2013

My overall car-buying experience was amazing. They went out of their way to make sure I had everything I needed.The service was professional,informative and efficient.Sim luu was great at explaining everything and I felt very comfortable with everyone I came in touch with.Jose Diaz has made the financial paperwork very organized and effortlessly.I very much enjoy my experience at Puente Hills Toyota, and I would definitely recommend this dealership to my friends and family.

paulmichael

9 de ago. de 2013

Clemente was very friendly from the point we stepped onto the lot until we left. He was very informative and patient when asking all our questions which may have been "dumb" questions because or our inexperience with hybrid vehicles. Throughout the experience, he was not pushy or insincere like some car salesmen that we have had the displeasure of doing business with. When we were ready to deal, Clemente and Max took great attention to our needs and spent a good amount of time crunching numbers in order to get us the fantastic deal that completed our purchase. I would definitely recommend the dealership and more specifically, these two gentlemen.

zhenhua

9 de ago. de 2013

Thank you Jason Hu the car the patience, careful to explain, after sale service and perfect.I'm very satisfied with your service.Thank you so much .

paulmichaelaguilar

9 de ago. de 2013

Clemente was very friendly from the point we stepped onto the lot until we left. He was very informative and patient when asking all our questions which may have been "dumb" questions because or our inexperience with hybrid vehicles. Throughout the experience, he was not pushy or insincere like some car salesmen that we have had the displeasure of doing business with. When we were ready to deal, Clemente and Max took great attention to our needs and spent a good amount of time crunching numbers in order to get us the fantastic deal that completed our purchase. I would definitely recommend the dealership and more specifically, these two gentlemen.

legomymarsho

8 de ago. de 2013

Had to get major work done on my car and balancing the payment vs finally settling in a new vehicle has been a constant battle in my mind for the last couple years. I came to this dealer ship where i bought my current car and just struck up a conversation about how difficult it would be to put myself in a new car through a trade in. What i got wasn't promises or fake numbers. i got honesty. Ike Padri headed up my sale and he was the most friendly non confrontational sales man I've ever dealt with. They knew i was a customer in the past and guided me through a new deal with facts and honesty rather then pipe dreams and wishful thinking. Together with Max, Rene and Jose, they made my day at the dealership as painless as possible:)

ming lee

6 de ago. de 2013

Jason is very friendly and patient to detail the use of the new car, and he is honest to customer, i will recommend to other friends to him.

portos20bueno

4 de ago. de 2013

Buying my new car at this dealership was a regretful experience thanks to Armando Puyolt. He is a great sales person and very friendly.Thanks,

Jordanmcl

3 de ago. de 2013

He was very friendly and very helpful. I would definitely recommend buying at this dealership with Ike. He made this buy and experience very satisfying.

FredyBonilla

31 de jul. de 2013

I went in to test drive a 2008 Toyota Sequoia and Mr. Albert Sanchez and Mr. Scott Peterson gave me a really good deal that I just ahd to purchase it!

IE

28 de jul. de 2013

Awesome customer service here! Staff is super friendly and works with you to make a deal both parties are approving of! I walked in one night casually at 9 pm and ended up leaving with a brand new car with about as little hassle as you can ask for. I'll definitely be coming back.

ru5h24

28 de jul. de 2013

Awesome customer service here! Staff is super friendly and works with you to make a deal both parties are approving of! I walked in one night casually at 9 pm and ended up leaving with a brand new car with about as little hassle as you can ask for. I'll definitely be coming back.

Verochavez

23 de jul. de 2013

I had a great experience today at this dealer, had a oil change and it included a car wash too. The customer service I recieved from renee was excellent.

bbypinkangel

21 de jul. de 2013

great experience buying a brand new toyota camry. our sales person was direct and to the point. we didn't feel that he was trying to trick us or be sneaky. would recommend this dealership to our friends and family.

Rob Thiess

18 de jul. de 2013

My wife and I worked with Gil and Armando on the leasing of a new Prius V. The transaction was as smooth as could be expected, Gil sent all information on the car prior to our visit, so I already new what I wanted to look at and the features that I required. Upon our arrival, I was greeted with many smiling faces, each asking if they could help. I asked for Gil, due to our online discussion and scheduling of a test drive, but his detailed communicative styled had another customer at the wheel and ready to purchase. With that, I was assigned to another salesman with a big smile and gracious personality, Armondo. Armondo took us directly to the PriusV we had desired, pulled it out, gave a very detailed walk around and then test drive, being sure to point out all of the various amenities and functions on this vehicle. After this, we were sold on the car, this dealership and the personnel. I would most definitely, recommend this dealership if you are looking for a Toyota or scion and for that matter both the professional salesman that helped us with the purchase.

RobertThiess

18 de jul. de 2013

My wife and I worked with Gil and Armando on the leasing of a new Prius V. The transaction was as smooth as could be expected, Gil sent all information on the car prior to our visit, so I already new what I wanted to look at and the features that I required. Upon our arrival, I was greeted with many smiling faces, each asking if they could help. I asked for Gil, due to our online discussion and scheduling of a test drive, but his detailed communicative styled had another customer at the wheel and ready to purchase. With that, I was assigned to another salesman with a big smile and gracious personality, Armondo. Armondo took us directly to the PriusV we had desired, pulled it out, gave a very detailed walk around and then test drive, being sure to point out all of the various amenities and functions on this vehicle. After this, we were sold on the car, this dealership and the personnel. I would most definitely, recommend this dealership if you are looking for a Toyota or scion and for that matter both the professional salesman that helped us with the purchase.

EdContract

17 de jul. de 2013

Buying a Scion at Puente Hills Scion was a wonderful experience for us because the people there were consistently professional, informative and friendly to us throuout the whole car buying process. Thank you.

Happyandsatisfied

13 de jul. de 2013

Calvin was curteous and helpful without pressuring us for a decision. He was very knowledgable about the Toyota Sienna Minivan that we purchased. I would recommend him to other new car buyers.

Jasmine Jan

11 de jul. de 2013

Robert did a very good job showing us cars as well as showing genuine interest in our lives. I appreciate his hard work and his friendliness. Thank you for your hard work.

Mellyfaith33

11 de jul. de 2013

Armando is awesome! He was very friendly and helped us get a car and if there was a problem he made sure it was taken care of. He also made us feel safe!

OP

8 de jul. de 2013

I started e-mailing Ray in May; we went back and forth with e-mails. I was looking for a vehicle and but did not want to go through the trouble of talking to sales people at the dealer, also I dislike waiting around for a sales person to have to go to the manager and get the ok for a price. Ray was straight forward with the information he gave me, I also had offers from other dealer and they did not beat Ray price. Other sales person from other dealers was rude and demanding, they forget that it is my money I am spending and I will be the one paying for it not them. Ray gets a five star from me and my family and so does Kims Simms in the finance department.

orvinperez

8 de jul. de 2013

I started e-mailing Ray in May; we went back and forth with e-mails. I was looking for a vehicle and but did not want to go through the trouble of talking to sales people at the dealer, also I dislike waiting around for a sales person to have to go to the manager and get the ok for a price. Ray was straight forward with the information he gave me, I also had offers from other dealer and they did not beat Ray price. Other sales person from other dealers was rude and demanding, they forget that it is my money I am spending and I will be the one paying for it not them. Ray gets a five star from me and my family and so does Kims Simms in the finance department.

FirstTimeBuyer

6 de jul. de 2013

It was nice to have the service of Jason for my first car purchase. He explained every information that I needed to know as a first-time buyer. I highly recommend this dealer for people speaking English, Spanish, Chinese, Taiwanese, or Korean :D

snapshotboy

6 de jul. de 2013

It was nice to have the service of Jason for my first car purchase. He explained every information that I needed to know as a first-time buyer. I highly recommend this dealer for people speaking English, Spanish, Chinese, Taiwanese, or Korean :D

ronalducla

5 de jul. de 2013

Our experience at Puente Hills Toyota was excellent overall! Greg and Gilbert were very friendly and attentive as they assessed our needs and what we wanted. We took a test drive and decided on the vehicle we wanted. The GM (Nick Cardin) stopped in and introduced himself and talked with us for a while. Truthfully it felt as if we were dealing with family on this deal. There was no pressure, etc. applied to us to make a deal. So now we are part of the Puente Hills Toyota family. This is a great dealership and it is easy to see why they are so highly rated and one of the largest around.

Terri

27 de jun. de 2013

Bill provided great customer service and Rene made the transaction a very pleasant experience.

YUMIKOKAMIO

26 de jun. de 2013

When we buy the car, we're always disappointed and tired of dealing. But not here. We came right place!! Albert is very nice and easy to deal with. He got straight to the point and never fool around with us. Of course, I researched a bit about the other dealer's special. I showed them to him and asked to match. He made us very clear how those advertisements were tricky. Now we're very happy with 2013 Prius V.

Alan

25 de jun. de 2013

Thanks for the great transaction Clemente and everyone in sales!! Car as advertised at a great price! Would recommend to anyone. Cheers!!

Roadhog118b

25 de jun. de 2013

My wife & I were shopping for a new car and had already been to several other dealerships. This is the only dealership where we did not feel pressured to buy. We were not actually going to buy anything until next year, but Max the finance man showed us how we not only could but should buy now. And Jorge was very helpful in making arrangements to help us get exactly the color and trim we wanted delivered the same day. Jorge had the longest day, going all the way to El Cajon to retrieve our new vehicle. And we especially liked our first contact on the lot, Alex Torres, who warmly and graciously welcomed us to Puente Hills Toyota without any pressure or drama whatsoever. Scott Peterson, sales manager was very helpful in completing the arrangements and waited with us until our new vehicle arrived. Thanks Scott for renewing my interest in sport fishing. Scot also helped with questions about some aftermarket accessories I was interested in having installed.We also want to mention Kenny Chan, a fellow dog lover who is so personable and friendly like all the folks there at Puente Hills Toyota. So yah, it's true they really make it easy on you. We love love love our new Venza. Sincerely, Lou, Faye & Emily.

BarbaraBooth

17 de jun. de 2013

I went to get an oil change & lube at the Puente Hills Toyota dealer. I have a Honda, but I won an oil change from Toyota in a raffle at a charity event. I had an appointment & was assured that they could service a Honda CRV. After two hours in the waiting room, I was told that they did not have a filter for my car. All I got for my gift certificate was a cookie, a car wash, two hours out of my life that I will never get back, & a stress headache. I went two blocks down the street to the Honda Dealer & got the car serviced. Guess that gift certificates are ignored. The manager said she would personally be sure that a filter was on hand if I made another appointment. However, I have lost all faith & hope in Toyota. So glad that I bought a Honda this time, not a Toyota. They never waste my time or lie to me.

NancyRosales

17 de jun. de 2013

When we were at the dealership at Puente Hills Toyota we greeted right away. The sales consultant Sim Luu was very polite. Overall we had a great experience.

heleao

4 de jun. de 2013

Sim Liu was a approachable and friendly. He greeted us right after my father, brother, and I got out of the car. I came for a Prius C and he showed the model right away. He was quick and effective. He took us for a ride and explained the difference between packets. I realize I did not like the compact Prius and asked to see the Prius. He was able to find the color I want and test drive it in less than 15 minutes. His ability to speak Mandarin and Cantonese allowed communication between him and my Father. It was like talking to a family member rather than a sales person. After finding the perfect car for me, he sat us immediately to discuss the contract. He knew where we were coming from; I was a recent college grad with loans still under her belt. After negotiating with the floor manager on the price, we closed the deal. He immediately got my car washed and fully pumped. Unfortunately the pump did not work, Sim asked me to come back in 2 days to refill the tank. He told me this a he was personally wiping down my new car. Attentive to details, quick, effective, approachable, friendly, knowledgeable, and a nice sense of humor are the qualities I would describe Mr. Sim Liu. I would recommend him to friends and family.

Bianey

1 de jun. de 2013

Very personable staff. Extensive selection. Both gentlemen exceeded And enhanced my first car buying experience. Definitely recommending and returning to service my vehicle. Thanks again.

LindaHuizar

30 de may. de 2013

My parents were looking to buy a new car. I took them to Longo. Sales guy didn't try working with my dad. He told my dad he had a party to go to. I called my ex husband who is a Master Mechanic for Toyota (at another Toyota dealer) He told me to take my parents to Puente Hills Toyota. As soon as we got there, we were greeted by Randolph. I told him we were interested in the Sequoia. Right away he asked questions getting a feel of what my parents were looking for. Took a test drive, gave us a little history of the area. That was cool. Randolph introduced us to his manager Max, between both of them they worked with my dad. The Sequoia was not on the lot. It was going to take 30 min to bring it from Long Beach. Mean while we were with Jose Diaz of Financing, he was also great. Explaining terms and extras (LoJack, coverage etc) in detail with my parents. Which my parents purchased. White Sequoia finally gets here!! I loved how we were treated. Randolph brought over a spanish speaking Sales person to help explain the gadgets and helped my dad sync his iPhone to bluetooth in the Sequoia. Danny, sales manager came out to congratulate my parents. Danny, Max, Jose,Randolph and the gentleman who spoke spanish (I apologize I didnt get his name) Thank you soooo much!!! And a Thank You to my ex for recommending PUENTE HILLS TOYOTA

Wickedwahine

20 de may. de 2013

Amazing dealership!!!!!!!!!!! If your in the market for a new or used this is the place to BE, friendly and fun to deal with!!!! Puente Hills is the PLACE!!!!!!!

Muskoka

16 de may. de 2013

Thanks Ray for a great car buying experience. We appreciated that you made an all out effort to find us the car we wanted. It is running great. Looking forward to great service when it is time to bring in the car for first checkup. Sorry it took so long to write this. Have 1100 mile and only working on second tank of gas ! !

Almedarj

12 de may. de 2013

Sim was awesome and very helpful. The easiest time I've ever had buying a car. I even left another dealer to buy from Sim.

JadeChang

11 de may. de 2013

Sim Luu helped me find the car I wanted to purchase right away, and did not try to sell me a higher priced car. He was very friendly and worked efficiently. The process did not take very long, nor was I waiting a long time. I would recommend this dealer! Thanks very much!

Olee326

6 de may. de 2013

Sim Luu and Max were very friendly and helped with all my concerns. Sim was able to answer all my questions effectively and confidently. I would recommend dealer to others. Very efficient (compared past experiences with buying cars).

Oliversvasquez

5 de may. de 2013

Sim Luu and Max were very friendly and helped with all my concerns. Sim was able to answer all my questions effectively and confidently. I would recommend dealer to others. Very efficient (compared past experiences with buying cars).

AJ82

5 de may. de 2013

It was a nightmare. Got an oil change at this dealership for my first time. Waited for about 1.5 hrs on a busy Saturday afternoon which is ok. The service at the Cashier was excellent. BUT the service dept. gave me a car wash WITHOUT asking my permission in the first place. I know this is an option at many dealerships. Here is the problem: After i got home, I found spider web scratches clearly visible all over the front hood of my 5 month old Toyota. I was devastated. I didn't even bother to check the roof and the rest of the body. I don't know what type of car wash they did on my car. Was it a machine wash with a gigantic BRUSH? Or was it the car wash guy didn't care about the new paint of customers' car, just scrub it like his enemy's car. ***I bet they wouldn't treat their showroom vehicles like this****You are a authorized Toyota dealership and should know what you are doing. If I was asked to offer me a car wash, I definitely would've ask them if that was going be a machine wash or hand wash. I am going to take my car to get a $49.xx hand wax today. Hopefully, they can fix the spider web scratches. Since the service dept is closed, I will complain to the Service Manager and Toyota Corporate for this practice on Monday. What a bad experience!

Oreo

3 de may. de 2013

Prior to visiting the dealership, I went online looking for the exact car I wanted. I checked out 4 dealerships and called them. After speaking with Albert Sanchez he assured me he had the car I described. I told him I did not want to go from dealer to dealer. I told him that my credit can pose a challenge in getting approved. He emailed me a credit application I filled it put and emailed it back to him. He was honest telling me my credit was a challenge but workable. I trusted him so I went straight to the dealership from work. After all was said and done, along with the help of Jose Diaz in finance I was able to drive out with the exact car I wanted with only half of the down payment I was prepared to pay. So Albert and Jose, Thank you..I love that new car smell and driving my brand new camry.

oreoharo

2 de may. de 2013

Prior to visiting the dealership, I went online looking for the exact car I wanted. I checked out 4 dealerships and called them. After speaking with Albert Sanchez he assured me he had the car I described. I told him I did not want to go from dealer to dealer. I told him that my credit can pose a challenge in getting approved. He emailed me a credit application I filled it put and emailed it back to him. He was honest telling me my credit was a challenge but workable. I trusted him so I went straight to the dealership from work. After all was said and done, along with the help of Jose Diaz in finance I was able to drive out with the exact car I wanted with only half of the down payment I was prepared to pay. So Albert and Jose, Thank you..I love that new car smell and driving my brand new camry.

GloriaBlanquel

22 de abr. de 2013

This is my first car ( a Prius) and I never thought I would obtain such an amazingly awesome futuristic vehicle. At first I thought a small car would be best, but the value and the reputation of the Prius sold me. Max, Sim and Sean respected my family's opinion and our standing on prices. All three knew and understood my budget, and my style. I'm very pleased with the right decision we made as a team. Thank you Max, Sim and Sean :) I look forward to owning, driving and paying for my new car :) woot woot

yoyogg

10 de abr. de 2013

We got our brand new Camry from Calvin. Calvin mann was extremely knowledgeable and helpful. He took the time to understand our needs and budget before bringing us an offer. He is very nice, fair in their pricing, and patient. It was the most positive experience we have had in a car dealership. Before leaving Calvin took us to the service department and introduced us to the crew there. A-class service! We are definitely returning for the next new car. Make sure you ask for Calvin Mann!!!

stonecoldautobot1

9 de abr. de 2013

David Pang is the worst salesman ever....He does not listen to my needs, He just keeps offering what he thinks I should buy. He is very rude. He does not have much knowledge on the camry Hybrid we were interested in. I normally would not write negative reviews towards anyone but he is giving Puente HIlls Toyota a bad rep. I really wanted to speak to his supervisor when I visit the dealership but I was so angry at the moment I stormed out. He needs a coaching lesson on customer service as well as the cars he is trying to sell.

youngin

8 de abr. de 2013

I went to multiple Toyotas and other car places, but no one was a help. Ray Alvarez LISTENED and helped me get what I wanted. I was so relieved I met with him because it was my first time buying a car on my own. He just made it super easy for me and gave me a great deal from the beginning. NO B.S. and this is KEY: NOT PUSHY. Just understanding of what I wanted and when I wanted to buy the right car. Ray is awesome and I have already referred him to several of my family members and friends (which I hardly ever do unless I really think he's the real deal). Ray, thank you again!! EXCELLENT SERVICE and 5 STARS all the way :)

Silva

6 de abr. de 2013

Rene helped us, BIG TIME! ( I know i am a hard grader, always room for improvement) My girl friend just graduated college and is now getting her masters, so she wanted the brand new toyota corolla. WE GOT IT! with great payments (dont want to share too much personal info, I dont know if its a great idea) 8,500 dollar down payment. and 0 INTEREST FOR 5 YEARS and more great stuff, YES the mats were included! I dont know who started that rumor; that the mats arent included with toyota vehicles?? I mean, my girl friend is pretty picky and she works fast. These guys (ARMONDO! AND ALEX) Were very professional! Alex could have smiled a little more, But it was great overall! They really know how to make you comfortable. They sat with us, negotiated prices and most importantly, they gave us what WE wanted. We are glad we came to this dealership. SHE loved the deal she was given and she loves her brand new car. I would definitely recommend this dealership to anyone of my friends. Keep up the good work Puente Hills Toyota!

silvaleader

6 de abr. de 2013

Rene helped us, BIG TIME! ( I know i am a hard grader, always room for improvement) My girl friend just graduated college and is now getting her masters, so she wanted the brand new toyota corolla. WE GOT IT! with great payments (dont want to share too much personal info, I dont know if its a great idea) 8,500 dollar down payment. and 0 INTEREST FOR 5 YEARS and more great stuff, YES the mats were included! I dont know who started that rumor; that the mats arent included with toyota vehicles?? I mean, my girl friend is pretty picky and she works fast. These guys (ARMONDO! AND ALEX) Were very professional! Alex could have smiled a little more, But it was great overall! They really know how to make you comfortable. They sat with us, negotiated prices and most importantly, they gave us what WE wanted. We are glad we came to this dealership. SHE loved the deal she was given and she loves her brand new car. I would definitely recommend this dealership to anyone of my friends. Keep up the good work Puente Hills Toyota!

Travis l

2 de abr. de 2013

Sales rep sim luu was great. He really went beyond to find the car I wanted. I left with a white scion frs. I went to a couple of other dealers and they don't compare to puente hills toyota.

Thomas Baiz

24 de mar. de 2013

Sim made the not always pleasant experience of buying a car very easy and enjoyable , I simply told him what I was looking for and he put me in the right car straightaway. I would highly recommend this dealership if your really serious about getting car with no hassle , again top quality customer service has made my experience the best so far

daeyoungit

24 de mar. de 2013

Sim Luu was very helpful and tried to get us good deal on my family's new car Venza. He is also very kind and smile at every moment.

helmervelez

28 de feb. de 2013

Puente HillsToyota renewed my faith in car dealerships. Buying a car is one of the hardest things to do. In the last couple of weeks, I went to a few dealers and once I got there things were not what I was told. Puente Hills Toyota was different. They took great care of me. I got exactly what I wanted with the help of Kathryn and Kim. I would highly recommend to go to this dealer and avoid the trouble with others. My wife and I love our new Prius!!!!!

mikeCampb

12 de feb. de 2013

I went here to grab a Scion FR-S recently and the entire experience from start to finish was great. Ron and company did a great job of quickly getting the vehicle in the precise configuration I had hoped.The financing folks were splendid! Kim Simms and Kathryn Marenzi did an absolutely amazing job of finding me a much better interest rate than I had expected and were a pleasure to deal with during a (normally long and tedious) process. Overall, the entire staff was professional, helpful, and straightforward. I would definitely recommend this place!

pamb

27 de ene. de 2013

My daughter and I initially went in to look at and,maybe, test drive the Lexus is 250. We met with Ray Alvarez, who was professional, knowledgeable, and friendly. We fell in love with the car, and since the price was right, we purchased it that day. Ray quickly moved us along to finance, where we worked with Kenny Chan. He, too, was so friendly and professional. We even had to come back a few days later and rewrite the PO to add my daughters name. We interrupted him in the middle of his lunch break, but he stopped to help us out. I would highly recommend this dealership for their professionalism and ease in purchasing a vehicle.

pbradley26

27 de ene. de 2013

My daughter and I initially went in to look at and "maybe" test drive the Lexus is 250. We met with Ray Alvarez, who was professional, knowledgeable, and friendly. We fell in love with the car, and since the price was right, we purchased it that day.Ray quickly moved us along to finance, where we worked with Kenny Chan. He, too, was so friendly and professional. We even had to come back a few days later and rewrite the PO to add my daughters name. We interrupted him in the middle of his lunch break, but he stopped to help us out. I would highly recommend this dealership for their professionalism and ease in purchasing a vehicle.

Kim B2013

13 de ene. de 2013

A great big thank you for the smoothest and enjoyable purchasing process ever! Ray got me exactly what I wanted and was very quick to respond to any email or phone questions I had, he also helped me learn the basics of the car and setup my Bluetooth. A huge help all around. Kim was fun, we had a great time during the paperwork process. All dealers should take lessons from Puente Hills Toyota.

Kim B2013

13 de ene. de 2013

A great big thank you for the smoothest and enjoyable purchasing process ever! Ray got me exactly what I wanted and was very quick to respond to any email or phone questions I had, he also helped me learn the basics of the car and setup my Bluetooth. A huge help all around. Kim was fun, we had a great time during the paperwork process. All dealers should take lessons from Puente Hills Toyota.

Kuan

2 de ene. de 2013

The sales are great! It was my first new car and he guide me through out the process with professional attitude and knowledge, great follow up and friendliness is the major point why I would buy at puente hill Toyota and from Sim Luu. If you ever need a Toyota and this is the go to guy. Also, he speaks Chinese too, so if you feel more comfortable to talk with a Chinese speaker, this will be the guy. The Process is fast and smooth, don't have to go through long hours of talk to get the price right, and he did everything to meet my budget. I'm a happy man to drive away my frs today

L Truong

1 de ene. de 2013

We were there to check out for a new car, starting with Lexus. However, there were no Lexus cars at this location. Hence, we checked out Avalon since we already got 2000 Avalon before. After testing out Avalon, we decided to check out Highlander for more space that could fit more than 6 persons. We finally saw the 2013 Highlander Limited car. Sim Luu was very friendly to help out, and got us a proposal from his manager to take this 2013 Limited Highlander with Blizzard Perl color with 0 interest & 0 down to take the car home instead of waiting to look for a Silver color Limited Avalon. We were there over 6 hours, but we did leave the dealership with a new car that our kids loved, and we were happy as well.I was surprised for very pleasant this car shopping trip. Sim Luu was great, and we had pleasant experience with Nick and Kim as well.Thank you for the best customer service experience for buying a car!

Daisey

31 de dic. de 2012

I purchased a new sienna SE from Puente Hills Toyota ,I would like to thank Sim Luu and Scott Petersen, They give me a Good Price and Best Deal.The customer service is EXCELLENT! I highly recommed Puente Hills Toyota to anyone buy or lease a car,They definitely got the best deal.Thank you again Puente Hills Toyota Sim Luu and Scott Petersen to make things simply and easy to us!!!!

Ying Ying Hsu

31 de dic. de 2012

I purchased a new sienna SE from puente hills toyata ,I would like to thank Sim Luu and Scott Petersen, They give me a "Good Price" and "Best Deal" .The customer service is EXCELLENT! I highly recommed Puente hills Toyata to anyone buy or lease a car,They definitely got the best deal.Thank you again Puente Hills Toyota Sim Luu and Scott Petersen to make things simply and easy to us!!!!

Can Chan

31 de dic. de 2012

The staff Sim Luu and is nice, knowledgeable and helpful. He knows what we want and be very patient to help us to get the right car for us. This is my second car bought from Puente Hills Toyota.

malanlai

31 de dic. de 2012

Sim took good care of me and my family. He took the time to make sure we got what we wanted. He was excellent and made our car buying experience easy.

lt3768

31 de dic. de 2012

We were there to check out for a new car, starting with Lexus. However, there were no Lexus cars at this location. Hence, we checked out Avalon since we already got 2000 Avalon before. After testing out Avalon, we decided to check out Highlander for more space that could fit more than 6 persons. We finally saw the 2013 Highlander Limited car. Sim Luu was very friendly to help out, and got us a proposal from his manager to take this 2013 Limited Highlander with Blizzard Perl color with 0 interest & 0 down to take the car home instead of waiting to look for a Silver color Limited Avalon. We were there over 6 hours, but we did leave the dealership with a new car that our kids loved, and we were happy as well.I was surprised for very pleasant this car shopping trip. Sim Luu was great, and we had pleasant experience with Nick and Kim as well.Thank you for the best customer service experience for buying a car!

Daisey8989

31 de dic. de 2012

I purchased a new sienna SE from Puente Hills Toyota ,I would like to thank Sim Luu and Scott Petersen, They give me a Good Price and Best Deal.The customer service is EXCELLENT! I highly recommed Puente Hills Toyota to anyone buy or lease a car,They definitely got the best deal.Thank you again Puente Hills Toyota Sim Luu and Scott Petersen to make things simply and easy to us!!!!

candicechan

31 de dic. de 2012

The staff Sim Luu and is nice, knowledgeable and helpful. He knows what we want and be very patient to help us to get the right car for us. This is my second car bought from Puente Hills Toyota.

Mscarlett

24 de dic. de 2012

Thanks to the professionalism of the crew, I was able to drive away in a beautiful new car. I'll definitely recommend puente hills Toyota to all my friends. Thank you to Ted Collins, Danny Anbar, max rezai and especially Randolph Castillo for his patience .

ERNIEB

8 de dic. de 2012

My wife and I went to puentehills toyota last dec 1, 2012 planning on going through the normal hassle of buying a car, but what I experienced was an enjoyable car buying experience. I dealt with Sim Luu, who was recommended by my friend. He answers all my questions. And he never made me feel as if I was being pushed on any decisions. And also Jose Diaz the finance guy helps us a lot. He had all the paperwork ready for us and explained everything thoroughly. He truly made the process a simple one. Thank you again Sim,Jose and the staffs of Puentehills Toyota. I have visited many dealerships in the pass couple weeks, and I highly recommend Puentehills Toyota to anyone looking to buy a car. They definitely got the best deals!

Reann Ho

6 de dic. de 2012

We visited the dealer to check the price also do the test drive, overall they do pretty quick responses also they provide us very good offer to lease a new car. Thanks Puente Hills Toyota to make things simply and easy to us. We appreciate. :)

steve.moisan.7

8 de nov. de 2012

We bought our vehicle from Ron Landin andit was the best car buying experience I have ever had!!!! Great price, Great service,No hassle, No work, just an excellent experience all around!!!! Will Definitly recommend to anyone!!!!!!

toyprius2012

1 de nov. de 2012

Sim Luu was verypatient, as heworked way past his work schedule withmy wife&I in getting the most $ on ourtrade-in 4 the purchase of a 2012 ToyPrius. Sim has a great sense ofhumor, he thinks he's funny... he isfunny. Uses his personality wisely to make a sale happen. :)...

karii

30 de oct. de 2012

I worked with Tom Andersen which provided service for my Toyota Corolla. I'd like to thank him for his great customer service and excellent service on my car. Very friendly and quality of work was great. This dealer is welcoming and I never have any problems with their services. I didn't wait too long and even if I did I would have no problem waiting because of various computers they have there with internet. My overall experience there was great. Thank you.

eddieresendez

21 de oct. de 2012

Gil Saralegui Jr. was an absolute pleasure to deal with. Started with me calling him via phone from an Internet ad and his service was incredible. If I ever buy another Toyota it will absolutely be from Gil. Honest down to Earth guy who made me feel comfortable. Thanks again Gil!

Snowball14

2 de oct. de 2012

I would like to thank Sim Luu, Max Razai, and Danny Anbar for helping my parents to buy a great car (RAV4) that I needed for a good price!!The customer service is EXCELLENT! They are super friendly and try their best to help us in buying a car and finding the best rate for us. Definitely recommend this place for everyone who are interested in looking for the next car, and look for those names because they are the best of the best! :)Thank you!!

Ujant

23 de ago. de 2012

I started my internet purchase with Byron Powell, and everything was just fine. Then I was turned over to Greg Kern, and it all turned sour. Greg is a typical fast-talking car salesman. He lied to me, pure and simple. He told me I could not get my car with the options I wanted "in this region." Seems that is because the options I wanted weren't in stock there just then, but the one he wanted to sell me WAS in stock. I found out too late that there were two of what I wanted in stock at another dealership nearby. Shame on me for believing him. He has a genius for projecting the aura of respectable credibility while engaging in the most outrageous untruths. I loved the car I traded in, but had to get a Sienna to accommodate a motorized scooter I need to get around on since I am handicapped. It's surely the last car I will ever purchase at my age, and I will think unkindly of Greg Kern for duping me until the day I die. I'll bet he doesn't care, though....... He got another sale!!!!

krayers

18 de ago. de 2012

Puente Hills Toyota had a large inventory of the model that I was considering to buy. I was given the opportunity to drive the 2012 Camry XLE-V6 several times and to pursue the answers to my questions. Ray Alvarez was very helpful in answering my questions and got me a buyers deal that I could not reject. I would highly recommend this dealer to anyone looking to buy a new car.

pamagu

14 de jul. de 2012

I worked with fernando whom was very helpful and not pushy at all, was very friendly ,Max was great, they both knew i was interested in getting my 2007 matrix and did everything in their power to help. I want to THANK YOU GUYS for helping me get my car with out a co signer, and with out a big monthly payment... THANK YOU!!! =)I have already told everyone about you guys...

yylly1

7 de jul. de 2012

mr. luu is very kind, professional and patient. he help my brother found their car with greatest value. we made 2 trips and spent hours in searching the right car. also puente hill toyota dealer DO honor their ads price with so many to choose from. i will recommend mr. luu and puente hill toyota to all my friends. btw, i am going back to see mr.luu today to buy a car for my daughter this time.

honest_reviewer

3 de jul. de 2012

MY WIFE AND I WERE EXTREMELY DISAPPOINTED WITH THIS CAR BUYING EXPERIENCE! WE DROVE 2 HOURS TO BUY A 2012 CERTIFIED USED CAR WE FOUND ON THE INTERNET. WE WERE PROMPTLY GREETED BY A VERY COURTEOUS SALESMAN, IKE PADRE, BUT THEN IT ALL WENT BAD. I HAD TO TELL HIM THE PRICE OF THE CAR WE WANTED...WHAT KIND OF HONEST PROFESSIONAL DOES THAT? THEN HE TOLD US OUR TRADE, A 2008 COROLLA, WAS WORTH 2000 DOLLARS, OR BASICALLY, 4000 DOLLARS LESS THAN KBB SHOWED IT. THEN HE TOLD US OUR PAYMENT WOULD BE ALMOST TWICE WHAT I KNEW IT SHOULD BE. THESE ARE ALL VERY DIS-HONEST TACTICS USED BY SHADY DEALERS! WE TOLD HIM WE WERE NOT GOING TO BE ABLE TO MAKE A DEAL, SO HE WENT AND GOT SALES MANAGER MAX REZAI. I KNOW THEY HAVE TO PLAY THESE GAMES, SINCE I HAVE BOUGHT SEVERAL CARS AT AGE 55, BUT IT'S ALWAYS SO DEGRADING! AFTER A VERY LENGTHY VERBAL EXCHANGE, MAX DID BUMP THE TRADE TO 4000 AND LOWERED THE PAYMENT BY ALMOST 100 DOLLARS...SO NOW WE'RE GETTING SOMEWHERE. AFTER ABOUT ANOTHER 30-40 MINUTES OF HUMILIATING NEGOTIATING, WE DID REACH AN AGREEABLE DEAL. THE TERMS OF THE DEAL FINALLY ENDED-UP WHERE THEY SHOULD HAVE BEEN TO BEGIN WITH. WE NEVER SAW OUR SALESMAN AGAIN, HE HAD GONE TO EAT! SO MY WIFE AND I WAITED PATIENTLY TO GO SIGN PAPERS, WHICH SHOULD HAVE HAPPENED WITHIN A REASONABLE TIME-FRAME...MAYBE 5 OR 10 MINUTES. WE WAITED NO LESS THAN 90 MINUTES TO GET INTO THE FINANCE OFFICE TO SIGN PAPERS...I WAS LIVID! WE GOT TO THE DEALERSHIP AT 4:30 PM, KNEW EXACTLY WHICH CAR WE WANTED, KNEW EXACTLY WHAT OUR TRADE WAS WORTH, AND KNEW APPROXIMATELY WHAT OUR PAYMENT SHOULD BE. WE ENDED-UP LEAVING AT 9:00 PM...WHICH IS WHEN THEY CLOSE! THERE WAS ABSOLUTELY NO REASON FOR SUCH UNPROFESSIONAL TREATMENT.

morosesin

26 de may. de 2012

Sim was really great, everything went fast and smooth with him. We even got a great deal on our new 2012 scion tc for a great price. I would strongly recommend seeing Sim if you are interested in a new or used car.

lobo67

23 de may. de 2012

I recently got my Sienna Van 2007 serviced at this dealership. I obtained an oil change and a 4 wheel alignment. I pointed out to the service tech. that one of the rear bulbs was out and that I was not sure if it was the fuse or the bulb itself. When the service was completed, it was not mentioned in the invoice, nor did the service tech. mentioned it. Although the service tech. did a good job of explaining why I needed the four wheel alignment, no report was issued at the conclusion of the service other than a few lines in the invoice, indicating the alignment was performed and set to factory specs.The following day, I received an email from customer services. I replied that I was disappointed with the service, indicating my reasons. No response was provided either via email or telephone call.That's too bad since this dealer is close to my residence, and I doubt I will return.

satnewcamry

9 de may. de 2012

I bought a Camry on March. On that day , I haven't decided to buy a car yet, but seriously consider to buy one. And I haven't decided which one , either Passat, Camryor Scion. Sales Rep. Sam Troung was patiently let me test drive on both models. He did not know I will buy one or not. He help me a lot, then I walk out with a new Camry.

J Rocket

9 de may. de 2012

DEAR ANYONE, BEWARE DON'T BUY A CAR THERE.I'M AN HONEST,SPIRITUAL GUY. We made a deal on a vehicle in the parking lot at an agreed price.We get to the1st office and told them we have our own financing,which beat theirs.Moments later the manager comes back and says here can't do the deal after the long time we spent together. So we walked away out of principle and felt lied to and cheated. So I called back the next day and made another WIN/WIN Deal.And he told me he would save the car until the end of the day.So I went ALONG way to pick my friend up again.And we arrived in the evening .And he had just called before we got there and said everything was ready.So we got there, Say A Pray before going in there and he walks up to my car and says your really going to be mad at me.And he says The CARS NOT HERE .It went to a WHOLESALER .And there going to get it back. I GO IN AND RAISE HELL VERBALLY and was told that they couldn't get a hold of them.They asked us to sign a contract.and take another car home and they would deliver it tomorrow.HOW COULD WE EVEN TRUST THAT.I THINK THEY LIED AGAIN AND WE LEFT VERY UPSET AND LET DOWN.I have some ideas what happened to the vehicle we were PROMISED,But I'LL leave that up for YOU TO DECIDE.Ya know I've help a lot of good family and friends buy cars .And I've never been scammed like this before. PLEASE READ AND BELIEVE REVIEWS.It's hard enough to by a car as it is for most people.What happened to the good old days when a Hand Shake and your Word Meant Something?

luke chiang

9 de may. de 2012

Mr. Scott petersen is a very helpful sales manager, he helped me in my car at top condition. He is very friendly. He did me the coutesy of answering my questions. He response to my call timely. He took my suggestions seriously.

sharonmike

5 de may. de 2012

On April 28th 2012 I bought a Camry and Ron Landin was my salesperson. I had a great experience seeing this was the first car I have bought by myself. Mr. Landin was very friendly and very helpful answering all my questions and explained everything to me. Mr. Landin got a very good price for me and i am very happy with my 2009 Camry. Thank You so much Ron. I have told many people about the good deal I got at Puente Hills Toyota.

david bernal

4 de may. de 2012

my name is david bernal im 65years old, and i have purchased quite a few cars in my life and delt with a lot of salesman, ron landin is a salesman that realy cares how people are taken care of,i purchased a used car from ron,and he made sure i was totally satisfied with my purchase, that is the way a professional salesman should be ron made it a pleasure to buy from puente hills toyota,what a great experiance it was for me,i will always refer my friends to puente hill toyota, good luck to you ron,im sure you will have a continued great life selling cars.

Carolina072858

3 de may. de 2012

Calvin Mann took great care of me. I told them what I wanted and they found it for me. Had it delivered earlier than expected. I was in and out of the dealership much sooner than I expected as well. Calvin helped me sync my phone and answered all my questions. I even went back the next day and he came right over to help me with other questions. I will definitely recommend Puente Hills Toyota and Calvin to any friends who are in the market for a new car!

bmannix

23 de feb. de 2012

Greg Kern was the perfect representative of the Toyota Company. He was friendly, positive, didn't put any pressure on me to make a purchase, and encouraged me to explore the dealership and get something that i would be completely satisfied with. he listened to me about what i wanted and needed in a car and was able to put me in a Rav4, which i am completely in love with, and got me a great price with a great APR and made sure the payment that i wanted was what i got. I was at the dealership for 6 hours that day, BUT i never noticed how long i had been there because i was enjoying my experience. I got exactly what i was looking for and would recommend Greg to anyone that i know that is looking for a car.Thanks Greg! I love my car!

kwok lam

22 de feb. de 2012

This is the third Toyota that I've bought from this dealer since 05 speaks all. I bought my Corolla in 05, then I bought my first Prius in 07 during service, then I leased my second Prius in 10 and I bought this leased Prius last week.

tngema

21 de feb. de 2012

The sales person Sean Sahrai was a gentleman and good salesman. The good part is that he listens to what we had to say, most sales people do not. We felt no pressure at deciding which car to buy. He brought suggestions alright but respected our opinions. Thank you

kristimorita

16 de feb. de 2012

Greg Kern was a pleasure to deal with... We first began to contact Greg about a month prior to purchasing the 2012 Toyota Tacoma Prerunner, and every time he always made time to answer any questions and prep us for a "possible" purchase. Every step of the way he made this purchase enjoyable and even possible. In the end the final deal was very good for us and Greg was straight up about it the whole time. I would also like to say thank you to the Finance Manager, Kim Simms, who also was very kind and never made us feel pressured with the final steps of the contract. Greg's personality and humor made the time enjoyable, aside from his questionable choice in professional teams (haha just kidding). Over all, the experience with this dealership was very good and I would highly recommend going there and dealing with the individuals listed. Before we drove off, Greg made sure to fully explain everything about the truck... And the result is a very happy couple with a new Toyota, thank you.

Vanessa C.

13 de feb. de 2012

I had a great experience in the buying process of my first NEW vehicle at this Toyota dealer. They took my trade in without a problem. I would definitely recommend this dealership to anyone looking into buying a car. My Salesman, Sim Luu, was just awesome. He took really good care us. Also, a big thank you to Jose Diaz in the Finance Department. Keep up the great work!

lauradileo

12 de feb. de 2012

This dealership was outstanding! Greg Kern took very good care of me. He made a ungettable deal possible. Everything was quick, easy, and painless. I love my car and happy to do business with Toyota and Greg.

docean

30 de ene. de 2012

Gilbert Saralegui Jr. Treated me with great respect,courteous,and patience finding the color,trim and car that i want.even it it takes him to find the last one available in the whole southern california.i would definitely recommend him.he will give you the right price that fits your budget.Thanks Gilbert!

Zanrok

29 de ene. de 2012

One email, and I got the best price on the west coast for a brand new 2012 Prius. Derrick Bates and the guys at Puente Hills Toyota know how to sell cars. No haggling, just the best deal, honesty and friendly to talk to. They really go out of their way to get you the car you want at the BEST price.Thanks again Derrick!

stewartgem

24 de ene. de 2012

It was great dealing with Greg Kern from start to finish. I am bad with names, but everyone else who assisted us throughout the transaction was great as well. From the first contact to the minute before I drove my new car off the lot, everything was smooth. Greg was very down to earth and honest. Very little pressure to buy. I was comfortable the entire time I was there. Their ability to finance poor credit with great APR left me very pleased, as did some of the added bonuses tacked on. The car itself is beautiful; certified used and in pristine condition. So far, I couldn't be happier. The experience was like night and day compared to where I bought my last car (Team Chevrolet in Pasadena which has since closed down...probably for the better). I am glad I came to Puente Hills Toyota and...ultimately, just glad I bought a Toyota, period. I'd recommend this place and Greg to anyone!

escolanoat

5 de ene. de 2012

I purchased my Prius V last 12/31/11, Mr. Ron Landin gave me an execellent service. He was able to give me the price range that I wanted and I didn't feel any pressure. I highly recommend him for some people who's looking for a car. He deserves a bonus.:)

tiffiewashere

27 de dic. de 2011

It was my first time buying a car. My salesperson Greg, was extremely helpful. He was easy to talk to, honest, and charismatic. I enjoyed my experience because the 8 hours wasn't dreadful but suprisingly pleasant considering the stressful conditions of buying a car. I want to thank Greg for his patience and kindness. I am extemely happy with my buy! The only thing I was unhappy with was having to pay for my second key. For all buyers make sure you ask if a used car comes with 2 keys because if not you may have to pay an extra whooping $200 to make another.

CHSZEBRAS84

21 de dic. de 2011

They where vary nice,truthful,no lies, My overall experience was great. When I talked to Ray on the phone before I went to the dealership he told me he had the car I was looking for. Not like Elmore Toyota of Westminister there rating would of been POOR/RUDE/ wouldn't send anyone there. Ray kept in touch every step of the way through the loan process. AWESOME DEALERSHIP

athamrin

21 de dic. de 2011

I purchased a 2012 Sienna from them, got the quote from the Internet Department. They got the lowest price among all other dealers, I came there couple times before I decide to purchased it. Ray Alvarez and Ian Hsu were the sales, they're awesome no pressure or haggling. On the day of purchase got in and got out within 2 hours. Never ever I bought a car that quick, usually spent half of the day at the dealership.

kim72

5 de dic. de 2011

Just want to extend my appreciation to you Gilbert. I have an awesome experience with this dealership and great customer service thanks to Gilbert. I would rate 101% for overall services. It's such a great opportunity to meet Gilbert. He's professional, friendly and trustworthy. I will definitely refer friends and family members to this dealership. I'm extremely happy with the new highlander. Thank you so much for making this easy transaction. :) Have a wonderful holiday. I know I will.

andyt76

22 de nov. de 2011

I brought along my parents to take a look at the new Prius on a late Monday evening. His multi-lingual skills were beneficial in explaining the complexities of a hybrid vehicle in understandable terms to them. He took the time to give us a test drive and made the process very easy since he is a Prius owner himself. I got the price that I was looking for and was quite happy. I was prepared for the worst when dealing with a dealership, given all the horror stories out there, but Puente Hills was the opposite of that. Perhaps since they're smaller in comparison to some of the other bigger Toyota dealers in the So Cal area, they work harder and it shows. Highly recommended dealership, it's a hidden gem off the 60 freeway. Sim Luu was a big reason for that!

mvuong2

6 de nov. de 2011

My dad, my brother, and I were shopping and came across Puente Hills dealership. When we arrived, many Sales Representatives were standing outside and I asked them if they have a Chinese/Cantonese Sales Representative. One of the Sales Representatives took us directly to Sam Truong. We sat down and discussed what we are looking for. We told him that we are looking to purchase a Gray Metallic NEW Toyota Camry LE 2012. He then checked the computer, grabbed a key, and took us outside to the lot to look for the New Toyota Camry LE 2012. He showed us the vehicle and demonstrated what NEW features on the 2012 Camry. After that, I took a test drive on the car and when I got back to the lot, I asked him if I can pick another NEW Camry 2012 and he was fine with it. Then we went inside his (Sam) office to discuss the deal. The price was firmed. When we finally agreed on the deal, he processed our paperwork. He sent the paperwork to the finance office who we met Ted Collins. Ted was very helpful and nice into getting me a lower interest rate by running a second credit check. He discussed the paperwork very well in detail. When I do not understand on something; he was very polite and explained to me again. An excellent nice person. Ted and Sam both discounted me an extra $500 because I am a recent graduated in college. When Ted finished the finance paperwork, Sam came out to do a checkout checklist where he explains all the details for the NEW 2012 Camry features once again. He is such a great and very initiative person, going extra miles in explaining to me again. Not like other Sales Representatives, after they completed the transaction, they would just hand you a key, leaving you to drive off without giving you more information about the car. At the end, Sam handed my NEW Camry 2012 key and we did our last handshake and drove away happy. We highly recommend this dealership and looking forward to refer all relatives and friends to this dealership. Sam Truong was nice. He has an excellent personality and easy to talk to. Overall, my experience with Puente Hills Toyota is excellent. It was pleasure doing business with this dealership. A+A+A+A+A+

thefuentes

27 de oct. de 2011

Bought my 2nd Scion TC from Calvin Mann and everything was done over the phone and email. He made a video on youtube to show me the features and functions which saved me alot of time from going the dealer. He took the car buying experience to a whole new level. Puente hills scion is one of the biggest dealership I have been to and it has a mini movie theater!!

rting

12 de oct. de 2011

I bought many Toyota(s) before for both my company and my family. I had never purchased a car from this dealer before even though my company it's down the street but this time i was recommended to this dealer. The sales process & pricing was great since they were able to match a quote from Longo. However, the bad experience happened when we were in finance department. Like all other dealerships, they always try to up-sale in warranties and services and like always, i never buy any of them. His attitude immediately changed then the dealer want me to pay the 3% credit card charge if i use my credit card for my down payment...ARE YOU KIDDING ME????? Oh, and this is after i signed the contract!!!

Chantal

7 de oct. de 2011

We had our best car buying experience ever! Greg Kern, the Internet Director, was very professional and very efficient! I spotted the car on Thursday morning online and we went home with it the next day! We didn't wait for hours and got all of the info we wanted on the car. We had been looking for weeks and talked to many dealers. They were really great at Puente Hills and the price was great too! We had done a lot of homework so we know we have a great car at a great price!Chantal T - Tustin, Ca

mikeyuen

19 de sep. de 2011

the sales rep (Calvin Man) was very friendly, helpful, efficient, and honest, would definately refer to my other friends. he helped me save lots of time waiting at dealership compare to all my previous car buying experience.

smgores

17 de sep. de 2011

We had visited several dealerships this week. We met Ray Alvarez, Internet/Fleet Manager. What a breath of fresh air. He knew his product thoroughly and he never knocked his competition. We had a long-standing relationship with another local Toyota dealership. When we asked them for a certain color and we were told they didn't have it in stock and their policy was not to search or trade for what we wanted.Ray quickly put a deal together for us that was more than fair. We did our homework. He has personal integrity and attention to detail. What more can you ask for in a sales professional??He got us 0% financing when we thought we had no hope of qualifying. A real thorough sales person.He will be outs first choice from this point forward.We rarely write reviews or "thank you" notes, but Ray certainly deserves one.Thank you Ray!!

jeffweysmilz

8 de sep. de 2011

Calvin Man was the first dealer to come and initiate a talk with us. We talked about the Prius 3 with Sunroof package we wanted. He allowed us to test drive it and he showed us the different functions of the buttons and displays on the car. Afterwards, we spoke to him about his experiences with this model and the pros/cons of the vehicle. We were then directed to Sam Truong, who after performing a credit check, described to us about our vehicle's history, its features and abilities, and the price. We did change our mind to lease a Prius 2, but both Sam and Calvin didn't seem to have a problem with that. We managed to reach a price level that both parties were content with, without any problems or issues.When we came to pick the Prius 2 up, Calvin agreed to have the car washed and polished before handing the vehicle over to us. And before we drove off, Sam gave us the full run-through of the cars features. He also instructed us on how to take care of the car, making sure that we won't run into any problems in the future.

tamayomich

31 de ago. de 2011

Puente hills toyota has a very good service. Calvin Mann fleep manager help me a lot my questions are all answered, he explained it very well.

vickiahh

30 de ago. de 2011

My parents and I came here to find a good first car for me and this was the only place that had decent used cars for a fair price. Sim Luu helped us out a lot and put my parents at ease because he was able to speak Vietnamese and explained everything very thoroughly. He gave us his honest opinion about which car would be better for me and was extremely patient with us. We went home happy with a Toyota Camry. I highly recommend this dealership!

tyd001

17 de ago. de 2011

Great experience. Seeing the internet specials on the Highlander, I drove in with my 2010 RAV4 looking to upgrade to a 2011 Highlander. I met Sim Luu at Puente Hills Toyota and asked about the 2011 Highlander. He performed a sales walk and explained the vehicle features in full detail, then test drove. Sim was very personable and I was at ease. I also met up with the Sales Manager - both were professional, and felt very little sales pressure. I came back with my wife to test drive, she loved it, we ended up purchasing the 2011 Highlander the same day with an awesome deal. This makes it my 6th Toyota, and will be a repeat customer with Puente Hills Toyota.

Michtarr19

9 de ago. de 2011

Greg was very friendly and approachable. I was very happy to leave with a new car! He was able to get me a good deal and treated me with respect. I would definitely recommend him to others.

josenhernandez

7 de ago. de 2011

Sim Luu was an excellent seller, very friendly and gave me good deal. We were very comfortable with him at all time. He always tried to do his best to help us.

anachang

30 de jul. de 2011

Great customer service, everyone here is very friendly especially the fleet manager Calvin who went through every detail with me very well also gave me very beautiful price. highly recommend Puente Hills Toyota!

bspritzer

30 de jul. de 2011

We couldn't have left the dealer more pleased with our experience from beginning to end. We would absolutely recommend them to anyone and have!

josephrlin

24 de jul. de 2011

I've been to a few Toyota dealership in the LA area. Including the one in Cerritos, the sales there seems like they want to sell any of their Scion xb. So I headed to La Puente Hills' Toyota and Scion dealership as my last stop of the day. Check the inventory with Simm Luu, an experienced salesman.Simm is a great guy. He is very knowledgeable about the Scion Xb very well manner and friendly. Test drove this Stingray xb, love it and decided to buy it on the spot. Finance staff Kenny is fast and efficient. I would definite recommend my friends to buy scion here

gina2m

21 de jul. de 2011

Great customer service! Helped us out getting exactly what we wanted. Greg had a great attitude and was very helpful in getting myself and my husband the exact vehicle we wanted at the right price. Would definately return there again!!

jjmoneyjj

6 de jul. de 2011

It was a very nice experience! Was originally going for camry se, but Sim introduced and recommend Scion tC. Which much better car compare to audio system, tires, style, price, and many things. People here are passionate and honest.

raef02

20 de jun. de 2011

Had a great time in this dealership! Greg helped us every step of the way and made it happen! If you want to buy a Toyota, Greg is your man!

JIG

12 de jun. de 2011

Outstanding is the best word to describe my experience with Puente Hills Toyota. After a disastrous visit to my local Toyota dealer where they wasted my time and patience, I decided to try PHT. They restored my confidence in what a dealership should be, and having the right personnel to make the buying experience enjoyable. I spoke with Ray Alvarez who is the Internet/Fleet Manager who made the purchase easy. As he handled the paperwork, he also treated my friend and I to free lunch at the Subway Restaurant conveniently located inside the dealership. Ray had the car prepped, and he also personally delivered the car to my house. Winninggg!!! All future Toyota purchases will certainly be through Ray and PHT. A++

OC814

29 de may. de 2011

I was so nervous about leasing a car for the first time and was given a recommendation from a friend to go to Puente Hills Toyota. I am so glad I did because they immediately put me at ease! Sim, my Leasing Consultant, wasn't pushy at all and simply showed me all of the car's great features without making me feel pressured. Once it was time to fill out all of my paperwork, I worked with Kim Simms a finance manager who was AMAZING! She explained all of the ins and outs of leasing to me in great detail and made me feel completely comfortable asking questions. I left feeling totally confident in decision, since I understood exactly what I was signing!I even had the opportunity to meet Scott Peterson the Sales Manager and Nick Cardin the General Manager. They were both so friendly and welcoming and made me feel like a VIP. Nick even answered my questions about the benefit of leasing vs. buying and really helped me to understand the process. He was amazingly friendly and helpful!!I ended up driving home with a great deal on my brand new (leased) Rav4 and couldn't be happier! I am so glad I chose this dealership!

Mari Go

29 de abr. de 2011

We had a very pleasant experienced with this dealership. The employees took care of us very well. They are very friendly and helpful. I will definetely recommend Puente Hills Toyota and the sales rep Steven Ly to our friends and family. We came home very happy with a brand new car.

doanbetu

21 de abr. de 2011

I just bought a black toyota 4runner 2011 at puente hills toyota scion.My experience with SIM LUU was wonderful, he explian to me every little details about the car.He speak fluence chiness,vietnamese and english.I hightly recommend to go to puente hills toyota and look for SIM LUU.He will give you very good deal or he will beat any other dealer price.

dlmack

14 de abr. de 2011

I highly recommend to go see Sim Luu at Puente Hills Toyota--he was dedicated, he listens, and works very hard to get you the best deal possible. I was really happy with how everything turned out. I had experienced some very lazy sales people at other Toyota dealers, and Sim was active and responsive.

Scocoful

9 de abr. de 2011

I think this is a very good dealer because he made me feel like I am in my hometown. I am a Chinese, and He is a Chinese too. To me, he explained everything so clearly that I could not be confused. This is my first car and I really need a lot of help on everything, such as insurance and many other things. He helped me a lot on all the things, so I really want to introduce my friends to come to buy cars from him.

robynred143

8 de abr. de 2011

Bought new 2011 fj cruiser, was a great smooth transaction, the general manager nick was amazing! we couldnt have asked for a better sales man Sim Luu made our experience amazing. kim Simms did our paper work, she had such an amazing personality. overall we are EXTREMELY happy with our purchase (= Totally recommend buying a toyota at this location. 100% satisfied..

nursjen

7 de abr. de 2011

Had a wonderful experience here with Greg Kern. He made the entire process very easy and enjoyable. The dealership is very large and even has a subway located inside of it. Greg took care of all of the details before we ever visited the dealership. When we arrived, our car was waiting for us and sparkling clean. We would highly recommend this dealership and salesperson to anyone.

babyrose

22 de mar. de 2011

Our new car purchase was a very pleasant experience with Puente Hills Toyota Scion. Our sales man Mr. Ron Landin was a highly exceptional salesman with great knowledge of the product. We were able to purchase our vehicle in a professional environment with no-pressure and without any delays or long waits. We would recommend all of our family and friends to Mr. Ron Landin in their next vehicle purchase! We thank Puente Hills Toyota Scion for our overall great experience!!

wingchui

13 de mar. de 2011

In comparison to the other dealerships I had visited, my car shopping experience at this facility was stupendous. My salesperson, Sim Luu, is friendly and knowledgeable to what I was looking for. I highly recommend this facility and Mr. Luu to family and friends.

ymarykim

8 de mar. de 2011

Very friendly, staff with great environment for purchasing the vehicle. Kids do not enjoy being at dealership, however with entertainments that they have set up for children, it was much smooth transaction to wait. We have already did research on price so we know that we received best deal in town for our new sienna minivan. I don't enjoy going to car dealership since it will take minimum 6 hours to come to agreement, but 4 hours was faster than what we expected. I love the 2 years toyota care program that they featured will save me some money. Since I got my vehicle on raining day, I will be going back for detail work on my car. I gave up my QX 56 for Toyota Sienna, so hopely service will be smooth as the purchase.

ccabrera

6 de mar. de 2011

Absolutely the worst customer service I have ever experienced. I had found a particular car I was interested in online and contacted the dealership directly. I was put in touch with Ike Padre who assured me he would take excellent care of me. I live 2 and a half hours away and was very specific on what I wanted. (Mind you I do live within 20 minutes of 2 Toyota dealerships and passed several more on my way.) Ike was very persistent, as most sales men are trying to get me in the dealership right away. My time is very limited as I work 50+ hours a week, attend school full time, and am a wife and mother of 2. I wanted to ensure that my time was not going to be wasted driving such a far distance. I was in touch with Ike Padre over the phone and agreed to meet him within 3 days of our initial conversation. We even spoke twice on the day I drove down there before I actually left. Once I finally got to the dealership and met Ike, I was informed that the car I was interested in had been sold the night before...REALLY??? This could not have been addressed at an earlier time? Why could the car not have a "sale pending sticker" on it? If that is not something they do, then fine understandable. At the very least knowing the distance I was driving and that I was only interested in one specific car, I should have been notified that it was no longer available during one of conversations we had that day! But no, the typical car sales man that puts a bad name out there for the honest man trying to make a living, did not care about his customer and thought he would get me to settle on another car if I showed up. Absolutely not! I am not about to give this company my business nor will I recommend to any friend or family member.

cpuglia

10 de feb. de 2011

After I graduated college on the east coast, I got a job here in LA. Once I had settled in, it was time to upgrade from my old POS car I had been driving since the beginning of college, and into something that wasn't going to break down on me at the tip of a hat. The problem was that since I had just graduated college, I didn't have a credit history. My credit score wasn't bad, I just had no history.I had always enjoyed the look of the first generation Scion tC, and the 2011 tCs were even better. So I looked through this site to find the best Toyota/Scion dealer in LA. Puente Hills was at the top of the list, and for good reason. Within hours of inquiring about a new tC online, I got a call from Gilbert Saralegui. He didn't care about my lack of credit history, he was determined to put me into the car I wanted. So I came in the next day to look at what they had in stock.Gilbert and Greg Kern worked extremely hard to try to get me into a new 2011 tC. When it became clear that because of my credit history it wasn't going to happen, they immediately had the solution. I ended up with a certified pre-owned 2008 tC in exactly the same color I wanted. The financing was exactly where I wanted it. They were extremely helpful throughout the process. They even helped me get a temporary insurance policy when my current insurance agency was clearly trying to rip me off over the phone.Throughout two test drives, hours of paperwork, and having to drive an hour back to my house to pick up a check, Gilbert was extremely friendly. Even when I has having trouble coming up with paperwork to establish my residency(having just moved to LA), he was extremely patient. It was a better experience that I could have possible hoped for, and I am extremely happy with my car.When I eventually get my next car, I'm going to Puente Hills Toyota.

Joselito Pamulaklakin

4 de ene. de 2011

my name is Joselito Pamulaklakin. i just bought a toyota camry 2011 last 12/26/2010. my overall experience with Puente Hills toyota was great, Sam and Jose were both nice from start to finish. I have already in my mind what car and price that i am willing to pay so it didn't take time for me and the dealership to finalize the sales.

Bill12345

11 de dic. de 2010

A month ago I bough a Toyota Camry with 36,000 miles and it was the best experience possible.Before going to Puente Hills, I went to five other dealerships looking and different cars.I even sat down and talked numbers with two of them. Their sales tactics were aggressive and the whole experience felt slimy. I went into one dealership with an advertised 0.9% financing. That some how got lost and they tried to sell me a car at 6.9% saying I didn't 'enough' good credit. It wasn't until I got feed up and left that the next day they emailed me that they could get me the 0.9% financing that I wanted. I hate playing games so I didn't bother going back.I finally found Puente Hills through usedcars.com. There was a lot information about the car available online, including a ton of photos, carfax and a description.Knowing which car I wanted and the price I wanted it for, I set up a test drive. When I got there the next day, they didn't play any games. The car I wanted was available. It was listed at the price I wanted and the loan I got was better than I found anywhere else.The best thing I can say is that if felt like Greg Kern was working with me to get a deal on this car. One example is the trade in with my old Pontiac. He asked me if I had any other offers on the car. I did and he told me to keep it to myself. If he could get me a better deal, than great. If not he would use that offer to match it. I enjoyed buying my car from Greg Kern. He was enjoyable to talk with.He walked me through the paperwork answering any questions I had. At no time did I feel pressured. We simply agreed on the numbers, filled out the paperwork and I was able to drive off in my new (to me) Camry.A week after I bought the car a question came up about the nitrogen in the tires. I called Greg and left a message. He got back to me within minutes and although he didn't know the answer, he got me in touch with the service department which answered my questions and very helpful.

gchung126

8 de dic. de 2010

My husband and I have bought 4 different cars, all different makes...Gilberto Saralegui JR. at Puente Hills Toyota gave us the BEST experience ever! He was accomodating, understanding, and he really gave his best to give us a good deal where we both win. We LOVE our new Sienna and will ONLY buy Toyotas from now on at this dealership; crossing our fingers Gilbert S. Jr never leaves!!! Thank you Gilbert!

Carlos Baltodano

7 de dic. de 2010

We were treated courteously and with respect. Some question that needed answering were answered with detail and a print out explaining our concern. We were helped to set up the monthly payment through the automatic system of our bank. There were some refunds that we were entitled to on the trade in vehicle and Ms. Sang helped us by directing us to the proper department. Thanh you very much, The Baltodanos

yungun100

1 de nov. de 2010

Scott is the best sales manager at Puente Hills Toyota. I got my new car delivered very smooth and easy. Puente Hills Toyota is simply the best. They are all friendly, knowledgeable, and extremely helpful. Scott and Sheryl helped with my new Toyota Camry purchase! Scott is a great guy and helped me to get an amazing deal. I highly recommend him and Puente Hills Toyota.

scutrell

28 de oct. de 2010

My wife and I were in the market for a Scion xB. While on an errand on day we stopped in to take a look. Aj Wanker was so friendly we went ahead and test drove one. We loved it and Aj made the deal happen. A few weeks later while getting something installed on our brand new 2011 Scion xB I saw a very nice used 2009 xB on the lot. I told AJ what I could do as far as a deal and he again made it happen. All of the other people that work with AJ were extremely friendly. The finance managers we worked with were also incredible. They not only got me the deal I was looking for, but called me back with even better finance rates. We actually live in Torrance and will make the drive to Puente Hills Toyota Scion for any future car purchases we might make.

vero

27 de oct. de 2010

yes they help me with all my questions i ask and they help me financial too. i was pleased and a pleasure to do business with them. they explain detail by detail and they wore very courtesy to me and the service was eccelent and plus they try so hard to down low my payment of the car i have no complains of the dealer and the employees that help me.

leam09

11 de oct. de 2010

Mr. Clemente Lauron was the sales representative who assisted me and my husband during the entire process. He was very truthful to us and tried his best to help us make things work out within the budget that we can afford. Actually, we did not really expect that we can still trade in our used Sienna LE since we got it as a used vehicle already (also from Puente Hills Toyota Scion). We feel that we were treated fairly and with honesty when we were dealing with our representative. We never felt that we were being taken advantage at all. Also, we appreciate the help of Mr. Lauron's boss, Dan. He had also helped us with the approval of our new Toyota RAV4.Thank you so much Toyota Puente Hills. We love our new car & We're looking forward to do business with you again in the future.More power :)

meimei710

6 de oct. de 2010

Puente Hills Toyota went above and beyond the call of duty. They even went as far as to vacuum the crumbs that my 1-year old left on the seat right before we dropped off the car. I felt at ease and very well taken care of. They were very attentive from the moment we pulled into the service center to the moment we left the lot. Thank you Puente Hill Toyota for making things EASY!!!!:)

locke204

5 de oct. de 2010

I have been on the market for a new car for a while now and have been looking at several dealers. I'm glad that I came across this dealer and had a good deal. The salesman was very professional and to the point and took the stress out of the whole process. He showed great knowledge about the product and showed great respect to me as a buyer. I would recommend those I know to this dealer should they be looking for a new ride.

anonymousrater

5 de oct. de 2010

Customer service was great! I was unsure of what I was really looking for when I went in. Mr. Mann was extremely patient and took the time to answer all of my questions and concerns. It is hard to find a dealership that puts its customer's needs first. Great job! Will definitely recommend to others

axkmild

2 de oct. de 2010

Mr Mann was a very professional and helpful Salesperson at Puente Hills Toyota. He made a clear effort to help my girlfriend and I find the car that we were looking for. He was very knowledgeable about the cars on the lots, its features and practical uses. He provided a very competitive price as well, without wasting a lot of time as some dealerships might do. It was overall a very excellent experience.

jk101

30 de sep. de 2010

I went in to Puente Hills Toyota looking for a Toyota Highlander. They had the exact model I was looking for on the lot. Calvin was pleasant to deal with and informative. He was able to get us a good deal on a new lease for the Highlander. I'd definitely recommend him to friends and family.

d4n13lxp

30 de sep. de 2010

i have given this review good ratings because the man that helped me, Calvin Mann, provided me with great service and friendliness also he made sure i was personally introduced to the mechanic working on my car so i could feel as comftorable as possible. Puente hills Toyota Scion offered great hospitality and support.

mocha_munchi

30 de sep. de 2010

The salesperson (Calvin Mann) was very friendly and patient to explain the package of different model and I also have my uncle and my brother purchase their Toyota Thundra and Scion XB there as well, great service and great price. I will difinately recommend my friend go there if they need new car

dcam

30 de sep. de 2010

I was shopping for used through internet and I incountered Greg Kern. I was coming form Bakersfield so i needed the process to be as fast as possible. Not only did Greg have everything ready like he said would, the whole experience was great. Everyone was friendly and professional. Heather also was great after I complained about the bumper cover being different color. I made another trip so it can be inspected and on the spot she had it repainted. Wow, what great customer service. Thank you Greg Kern and Heather.

forrest378

29 de sep. de 2010

Looked into Puente Hills Toyota today trying to look for a new Camery, and Luckly Calvin helped me. He was very friendly and helpful! I negotiated and he gave me a great deal. Overall great service!! Never did I once felt uncomfortable. I would definitely shop here again in the future.

uscapril

29 de sep. de 2010

I was looking for a SUV for my family, and was recommended by a friend, so that my husband and I went to the Puente Hills Toyota dealership one weekend to shop for SUV. When we drove it, we were immediately refer us to a sales and we were introduce with various kinds of SUV. It was a great experience shopping at Puente Hills Toyota. And would highly recommend my friends in the future.

gw714

29 de sep. de 2010

Prompt attention when we arrived, very knowledgeable about what we need to know, car, financing. Detailed guideline on what we need to fill out, finding best rate at the moment and payment option.Best of all, offer a free service within a year and free car wash!!

jimhsieh

29 de sep. de 2010

Mr. Mann give very good service this afternoon, I have ask him question about the car i am looking for, he explain very detail, help me pick the right choice of car. also the service for my current car was fast and easy too. thank you so much Mr. mann

kev1031

27 de sep. de 2010

It was the best experience me or my husband had ever had in buying a vehicle. Calvin knew what we wanted, knew our price and payment desire and worked hard to get us the best deal possible. We will be going back for future vehicle purchases and would refer to any friends and family who is considering to buy a Toyota Scion.

minemj1017

27 de sep. de 2010

he's very helpful for us choosing the right car. he asnswers all of our questions. he provides us more information about the car we inquiring. he doesnt force customers to buy. he gave us lots of time to choose. he give us good deals on the car we chose.

ktsg21

27 de sep. de 2010

Fast, easy transaction. Calvin help me alot from beginning to the end. I was in for Toyota Corolla, Calvin was so easy to deal with got me the color I want and best of all the price I love! Highly recommend to everyone who needs to buy a new car. Look Calvin he will sure hook you up with the great deal!

huaeva0216

26 de sep. de 2010

Calvin Mann initially and listened to us and that is what of the best sales and customer service traits.He treated us with respect and tried to find a way to do business. We looked at 4 other dealerships, but felt yours understood and appreciated our position and the value we brought to the opportunity to do business.

jenjen11

26 de sep. de 2010

Calvin was very helpful and knowledgeable about my new vechicle. He answered all our questions and some my husband and i hadn't thought of. When it is time for a new vechicle we will definetly come back to Puente HIlls Toyota. They're customer server was great!

rmono

25 de sep. de 2010

I honestly can't say enough good things about Puente Hills Toyota. Previously, I had spent a few weeks doing the usual negotiation grind at other dealerships around LA, it was miserable and I was getting nowhere. I saw the car I was looking for online and reached out to Alvin, the Puente Hills internet sales manager, and it was shockingly easy. We negotiated the entire deal before I ever stepped foot in the door. It took maybe 15 minutes, then he sent it to me in writing just so I knew it was all on the up and up. Showed up, did a test drive, it was all very no pressure. I signed the deal with Sheryl in finance, she's totally great and even cut me even more of a deal on the financing (which was already a great price, I checked in with Consumer Reports and all that). Then, days after I signed, Sheryl and Kathryn called to tell me they could even lower my monthly payments further. I repeat, AFTER THE DEAL WAS SIGNED AND I DROVE AWAY they helped me get an even better price. On what planet does a dealership do that?Puente Hills is great. I know how endlessly soul-sucking buying a car can be, but really, if you have any doubts about this place, shoot me an email. They did right by me and I recommend it highly.Rich

charmguy24

25 de sep. de 2010

It was my first time to buy a car in Puente Hills Toyota. I got a Scion Tc, that was a great car, and the sales director Calvin Mann was very friendly and had a great patient to me. I was so happy to get my first car in this dealership. I strongly recommend here to you guys.

mtendena

23 de sep. de 2010

I went to puente hills toyota on a weekday and bought a corolla S a couple weeks ago. I was greeted by Steven. Stevenand Jose was very friendly and honorable. I had great experience there. I definitely buy a car from them again in the future. Thanks again, guys.

onyx

23 de sep. de 2010

This was my first time being in this dealer and my experience was excellent. This is not the first time that I buy a new vehicle but it was the first time I was treated like this. Gilbert was so nice and helpful. He answered all my questions and he's the best. If sometime I need to go back I will ask for him always. He always has a smile on his face and that is something nice. He never tried to force me to buy a car and that is something that I really appreciated of him. I bought the car for everything that he told me about it but not because I felt pressured to buy it. He knows a lot about all models that Toyota has. I think he knows how to do his work because he's well prepared to answer all the questions that his customers have. Thank you Toyota for hiring people like Gilbert.

jesse1031

16 de sep. de 2010

I went in looking for a new car, and Calvin was extremely friendly and helpful. He not only showed me all the cars I was interested in, but also went out of his way to give me detailed comparisons between various different vehicles. The prices that were offered also beat every other dealer that I had gotten quotes from. Overall, I was extremely satisfied.

A Avila

15 de sep. de 2010

My girlfriend and I went into this dealership with a laundry list of options/features for the Toyota Tacoma Prerunner and ready to buy! We were greeted by Salesman Sean Sahrai, who we found approachable and very knowledgeable. His non-aggressive mannerism made our experience extremely pleasant. He wrote up the offer with the price we were willing to pay. He excused himself and presented it to the sales manager and of course he countered. After a brief back and forth, Mr. Sahrai introduced us to Sales Manager Scott Peterson. Surprisingly, he was able to negotiate the deal to our satisfaction and set up arrangements to bring the vehicle that he had found at another dealership. The next day we came in to view the vehicle based on the agreement negotiated the night before, Scott Peterson and Derek Bates assisted us and were very personable and helpful. After viewing the vehicle, which met our strict specifications, it was purchased. We have since received follow up calls from the staff concerning the vehicle and their service. I am very happy with the customer service I received during my purchase experience at this dealership. I would recommend anyone to purchase a vehicle from Puente Hills Toyota. Sincerely Alfred Avila

melaniedelight

13 de sep. de 2010

I was in the market for a new Scion and pretty much knew what I wanted, but I was terrified to go into the dealership because of past experiences that still give me nightmares (at Puente Hills Ford by the way). I got in touch with Greg Kern via the Scion website just to ask if they still had a car in stock and he ended up taking care of everything! When the car I was looking at was sold he made sure to find another one and stayed after hours until it was delivered. When that one had a huge scratch he offered to pick up another one in San Diego for me so I could have it the next day.Everything about this buying experience has made me completely redefine the idea of car salesman/dealership in my mind. Greg was always VERY upfront with everything, never once tried to BS anything, and did everything he could to help me find the best deal with what I wanted. I never felt like I was being pushed into anything.After everything was signed and the car was mine, Greg gave me his cell phone and personal e-mail address just in case I needed anything, even though he is going to be on vacation. Talk about dedication! If you're looking for the BEST costumer service you will ever experience I would recommend this dealer, and Greg in particular. I've already given his number to my entire family and will continue to recommend him to anyone who will listen.The car is great too by the way, LOVE IT!

Arienvale

11 de sep. de 2010

We went to numerous dealerships and did research online over the last few months. Couple of Toyota told us it would take months to find our car we wanted & other Toyota dealers didn't return phone calls. Calvin was great and found the car we wanted, with all the features we wanted, and best of all - the price was fair with no haggeling!

rmariscal

10 de sep. de 2010

Greg Kearn was very friendly, super helpful and made me feel comfortable while purchasing my new Venza. will recommend to all my friends.my father is actually shopping for a toyota truck and I have already informed him of the great service I received at Puente Hills Toyota.Thanks Greg!

HappyCustomer626

8 de sep. de 2010

Greg Kern, the fleet manager, and I had exchanged emails about a car I was interested in purchasing. Five days later, on the day I decided to buy a car, he was actually out of the office on his day off, but still answered the phone and took my call (despite my being a stranger to him). When I mentioned I was interested in buying the same car in a different color, even though he was on his day off, he called one of his staff, Ray Alvarez, to follow-up with me. Within 20 minutes, Ray had called me to follow up on the specific details of the car I wished to purchase, and told me that there was only ONE car in all of Southern California with those specifications. I knew this to be true from talking to another dealer in another city, but I wanted to work with Greg as he had quoted me the best price for this particular vehicle out of the 10 Toyota dealers in Los Angeles County. While I was talking to Ray, and he confirmed his willingness to drive to Hemet to get this car for me and bring it back to Puente Hills / City of Industry, Greg called me to make certain I was being taken care of by his staff. I asked Greg if he would be willing to honor the price he had quoted me for the car that was on his lot for the one his staff would have to travel to/from Hemet for - AND HE DID. I know he could have attempted to charge extra given the hassle for he and his staff, but he didn't. That to me, is great management and customer service.Ray, the staff person who drove to get the vehicle in Hemet, was also exceedingly helpful. He made sure all paperwork was taken care of smoothly, and also had the car washed and polished from the drive so it was in perfect condition before I left the lot that night. He also made certain to review all the technical specs of the car and called the next day to follow-up to make certain I was completely satisfied with my experience.Finally, most of us know that dealing with the finance department is the hardest and most frustrating part of the car-buying experience. However, Ken, our finance person, was straightforward and helpful in working to meet our loan requirements and specifications. I cannot say enough good things about working with Puente Hills Toyota in purchasing a car. If you prepare beforehand, and know what you need, they will work with you to meet those needs.

R4014he

8 de sep. de 2010

Extremely knowledgeable, friendly and not pushy. Price was very competitive with other dealers. Took several trips to the dealer to compare various models and Calvin treated each visit with the same courtesy as if it was the first. Kenny Chan was extremely quick with the paper work as well.

David John Rissi

8 de sep. de 2010

Interested in several different scenarios new car vrs . pre owned .Representative Cheked inventories and revied each option was very knowlable , in helping to fill our required needs and also help with finding a good finance rate

accuvex

7 de sep. de 2010

Great working with these guys, very attentive, answered every question presented with, very friendly. Ricardo Reyes helped me a lot with financing, Fernando showed me 3 different cars and was very detailed and kept no secrets about the cars. Fantastic service and would definitely recommend people to go.

rhondabeers

7 de sep. de 2010

We bought a Toyota Tacoma, and the experience could not have been better. Greg was honest, fair, and addressed every issue efficiently. Very polite and wonderful to deal with. We have two small children, and the play rooms made it much more pleasant for all while we filled out the paperwork. We would definitely recommend people seeing Mr. Kerns if they want a great car buying experience.

drudown538

5 de sep. de 2010

This is one of the best car dealership I've ever visited. Calvin Mann was the guy who helped me. He is very friendly and helpful, I think he is the asian fleet manager at the dealership. He spends time to explain things to me in detail and told me what this dealership can do for me. I definitely will recommend this dealership to my family and friends.

Lskitchen

5 de sep. de 2010

We always have great service and can always get in to see someone quickly. The staff is friendly and helps to answer our questions. From the purchase to the oil changes, you know that you'll be treated fairly and with respect. The dealership is convenient and centrally located.

dan850r

4 de sep. de 2010

Great customer service, very friendly, quick response time, willing to go out of their way at any time for the customer. The reason for I only rated a 4 on price is that when buying a car there is never a great price in my opinion. We the customer always want a low price, dealer wants a higher price thus price is always an OK or good.

Nicecatcher

3 de sep. de 2010

I purchased my first vehicle in my life 2 weeks ago at puente hills toyota. Before buying from Calvin and Jason, I went to a few different dealers and I was treated badly due to my age. However, Calvin spent more than an hour explaining my finance options & different way to build my credit. The overall experience was great and I'll for sure buy my Ned Toyota with calvin.

elizabethpalomera

3 de sep. de 2010

Hi my name is Elizabeth and i have purchased 3 cars in this dealer.But this last time i actually traded my 05 corolla for an 07 Camry Solara.And i dont regret it this last time I had EXCELLENT people who helped me.Daniel Gonzalez he was polite excellent sense of humor and efficient.George Rodriguez and Sheryl Glass are awesome very professional very fast and elaborate on paperwork very nice and helpful.I would definably recommend this dealer.An of course to have them ask to be helped by these excellent sales men and to do there paperwork in financial to ask for Sheryl Glass or Katherin. Beautiful people

Jquiroz758

2 de sep. de 2010

This was by far my best experience looking for and buying a new car. No problems whatsoever. Would highly recommend them. Most dealerships seem to be so pushy and just want to push the sale thru. This one took the extra time to explain the car fully, the price and the deal.

ngabaldon

1 de sep. de 2010

Fernando was a wonderful to work with. He was not pushy and he was very helpful and informative regarding the Prius I bought. He answered all of my questions and was very patient. Max was very helpful in locating the exact vehicle I wanted and went to great lengths to find it for us the same day. Max also worked with us to come to a price that was agreeable. Sheryl was so informative regarding the different types of vehicle warranty and protection packages. I would recommend this dealership to any of my friends or family. I am very happy with my experience with the staff that I worked with.

Ozaki

1 de sep. de 2010

Greg Kern provided me with excellent customer service. He delivered on his promise and exceeded my expectations. Greg Kern went out of his way to provide me with the Scion xB I wanted. He also stay after his shift to help me with my purchase. I highly recommend Greg Kern and Puente Hills Toyota for your automotive needs. I also would like to thank Rene Prado, Danny Anbar, Scott Petersen and Nick Cardin for their customer service.

bshirley

31 de ago. de 2010

The service I recieved from Greg Kern was outstanding. He treated my wife and I like family and went above and beyond the expectation of any salesman in the business. I'm telling everyone I contact to go to Puente Hills Toyota to ask for Greg Kern because he will make you feel right at home with no stress on your new purchase.

Sandyngan1980

31 de ago. de 2010

Calvin was very nice and not pushy. I had looked at several cars at several other dealerships and did not like the sales that talked to me- I felt like they were being too pushy. When I came to the Puente Hills Toyota, I felt like Calvin were actually listening to me and giving me straight answers without trying to say whatever they could just to sell me a car. Taking my car in for the regular service was always very easy. I recommend anyone who would like to buy a Toyota to go to Puente Hills for a very friendly and relaxed environment.

JGA91789

30 de ago. de 2010

Fernando was very professional and made the process of buying a car enjoyable the way it should be. Sheryl completed the paperwork fast and efficient, answered all my questions. Ths is the 2nd car I buy at Puente Hills Toyota, See ya'll in 5 years !!

frod

28 de ago. de 2010

We went into the dealership after perusing the internet and finding a used car we were interested in. Sam Truong met us, showed us the vehicle (2009 Corolla), the carfax, and gave us the pertinent vehicle information. He was great to deal with. After Sam completed the preliminary sales process, Sheryl Glass completed the paperwork. She answered our additional questions and completed the process in an expeditious manner. Both Sam and Sheryl were professional in their demeanor, and they made the buying experience a pleasurable one.

SkippyJ

28 de ago. de 2010

I had been thinking of buying a new car for quite some time but kept putting it off. My busy work week kept me to researching cars on-line in the middle of the night, and never actually going to look at anything. Whilst my penny-pinching, tight-fists kept me from opening my wallet to actually make a purchase. Finally I decided to send out some inquiries. Mr. Kern replied to me the next day and wanted to know how he could help. At first I was wary of him (he is a salesman after all) but his amicable and approachable manner quickly allowed me to trust him. After a few phone conversations on what I was looking for, what I could afford, etc.. I finally had a day-off to check out the dealership in person. On arrival I was first surprised by the wide selection of cars, it is a really big lot. The friendliness of the staff when I arrived and asked for Mr. Kern was perfect after the drive in L.A. traffic. They showed me directly to his office offered to get me a drink and a snack (which I gladly accepted), and gave me a minute to decompress before I talked business with Mr. Kern. Once we started talking all the stars aligned. Knowing that I had time constraints and am very cheap, nay, FRUGAL, had had already set a few cars aside for me to check out. A basic new car, base model Hybrid, a SUV, and a Camry that was a few years old (now my car). He understood tat my heart wanted the hip Hybrid, or a "cool" SUV, but could tell that my cheap, nay, FRUGAL self would want to see the more "affordable" options as well. After a few quick test drives, and him showing me the work he had already prepared on what payments would be I chose my car. He already had my info prepared, so after only a few hours of being at the lot I drove away. Happy as a fat kid with an ice cream cone, I left in my "brand new" (new to me, 2008) Toyota Camry. If it weren't for all the work Mr. Kern had put in I'm sure I'd still be driving the beater I traded in.

xlxano

23 de ago. de 2010

I was more than pleased with my car buying experience at Puente Hills Toyota. The salesman went above and beyond, even delivering the car to my home. I purchased an older car but will return for my next new car purchase. The staff at Puente Hills were great.

trojan208

22 de ago. de 2010

My experience at Puente Hills Toyota was the most pleasant experience ever to buy a new car. Our sales representative Simon Kim got right down to business and wasted no time. He was really honest , kind and patient. I have no doubt to return and refer my friends and family. I really want to thank him, Simon Kim, again.

Gamboa3

21 de ago. de 2010

I purchased a new vehicle for my mother, a 2010 Highlander Limited which fits her lifestyle perfectly. After no luck searching dealerships for the vehicle in the color and with the options we wanted, we were recommended by my cousin to contact Ray Alvarez and Derrick Bates at the Puente Hills Toyota Scion dealership. They quickly put us at ease with their professionalism and quality service. They were knowledgeable in answering all of our questions about the vehicle and purchasing process where we were also trading in a vehicle. They worked with us in getting the best price for the trade in and the Highlander. Their dedicated service continued with Kim Sims, the finance manager, who assisted us in completing the transaction. I would definitely recommend this dealership to others.

midwstchnk

21 de ago. de 2010

I was looking for a used Toyota. Calvin introduced himself to me immediately and made me feel very comfortable while browsing. I let him know I was still window shopping and he wasn't turned off by that at all. He treated me very professionally and his congeniality and willingness to offer me his assistance made me feel like I wanted to come back to buy a car here if things work out for me.

carinachan92

21 de ago. de 2010

I would definitely will deal with this dealership again!!! Great service!!!! Calvin is a great seller. I hope that I can work with him again! I really enjoyed the service that I received at Puente Hills Toyota. They are a wonderful group of people to deal with.

Iwan_agung_p

19 de ago. de 2010

Everything running so smooththanks to you guys 1. ricardo reyes thanks for easy financing 2. calvin mann thanks for the price3. jason hu thnaks for helping me and special thanks to 4. Caroline jonathan you have been helping me a lot. From beginning of process until my car arrived at home (rate ***** for you)

olan1007

19 de ago. de 2010

This was one of the easiest and most pleasant car buying experiences I've had. With little negotiation, they gave a great, no-hassle price on a new Toyota. There were some issues and a slight "hard" sell when it came to the finance department and an extended warranty (which, of note, was handled by a different person--not our sales consultant), but nothing that would make me walk away or tell others to avoid this dealership. A year later, we love the car and still feel we got a great deal.

Lewiswiedewitsch

18 de ago. de 2010

These two ladies took the time and become involved in my purchase of this one of a kind vehicle and got me the best deal that anyone could find. Most important was the immediate personal connection that I had with both. It was easy to see that they truly cared about my purchase and would go to any lengths possible to make it work. Both stayed late into the evenings to afford me personal contact with them. People like these two ladies come by I feel once in a lifetime. What they got me is everything that I hoped to be able to get. Both a great price for the vehicle I purchased, and a GREAT Interest rate along with a fair price for my trade in vehicle.While the sales staff worked hard to get me the best rate, these two ladies were most evident behind the scenes making it happen. I would recommend these ladies for the warmest and most congenial award---Puente Hills Toyota should be proud to have them as employees and customers should be proud to be able to interact with them both. Kathryn and Sheryl Yes I am eternally greatful for all that they have done and they will have a special place in my heart. Investing in this day and age one must exercise extreme caution and they calmed my fears immediately. Your friend Lewis

vmelanie

18 de ago. de 2010

My experience at Puente Hills Toyota was VERY pleasant. From the front door greeting to the friendly receptionist. Our sales representative Tony Mawyin got right down to business and wasted no time. Both Ricardo Reyes & Kim Simms were extremely kind and patient. I will without a doubt return and refer my friends and family.

sweetspell

18 de ago. de 2010

Working with all three gentlemen was extremely stress free for a first time solo buyer like myself.Although things were primarily worked out over the phone with my husband because of the distance of where I live, I could not have asked for anything better when I arrived at the dealership.My car was clean and ready for test drive. Paperwork was ready and all it needed was my pen with ink.I cannot believe how excellent a deal was made and ready within 2hrs and I got EXACTLY what I wanted.Derrick, thank you for showing this novice how to use a new car. Greg, amazing on the deal you worked. I hope to purchase two more cars there in the near future for we have 2 daughters that need them.

jnixon

18 de ago. de 2010

This was the second car purchase/lease from Puente Hills, and the service and pricing are great. The employees are eager to assist, and they do push. I will continue to give my business to Puente Hills. I particularly appreciate the friendly serivce from David Hall, Calvin Mann and Sheryl Glass.

eric_yang304

16 de ago. de 2010

Very friendly, very details about the service plan and the car package. The sales (Calvin Mann)is very nice and very professional. He went through all the details about the difference between the purchase & lease. we will come back to this dealer and will recommend the sales rep to our friends.

jf1105

16 de ago. de 2010

Great & friendly servies. The dealership facility is clean and well set-up. The price is good but Toyota(manufacture) only give little room of price to work with. The overall experience was great. Beside the time of negociating the price, the time of getting all the documents ready were very very impressive. Greg Kern was with us all the time and tirelessly explaining every single feature of the car til' the end. we had a great experience with the purchase. We will recommend people to Greg Kern, not necessary to the dealership. It's not the company, it's the people!

BluLotus

15 de ago. de 2010

I came into the dealership with my mind set on buying a new 2010 Toyota Rav4. I had a price in mind and was set on it. Calvin Mann, Kenny Chan, and Jason Hu worked with me to get me what I wanted at the price I wanted. Thanks to these three, I had a hassle-free, wonderful car buying experience here at Puente Hills Toyota Scion! Highly recommended, you will not be disappointed!

first721

15 de ago. de 2010

I had a great experience at the Puente hills toyota because Calvin were very helpful with informing us about the TC that I wanted to get. The customer service was great! They were very friendly and helpful. Overall, I would recommend this dealership to my friends and family because I love the car!!

david531

13 de ago. de 2010

Calvin Mann is great sales person to talk to! He was very knowledgeable and answered every single question I had about the car. He helped me decide between staying with the Toyota Venza or upgrading to a Lexus RX 350 all the while carefully weighing both cars equally so that I wasn't pressured at all. In the end I decide on the Toyota thanks to Calvin!

lalala123

13 de ago. de 2010

Came here with my bf, sister, and my sis' bf to find me a new car. Mr. Luu greeted us and helped us find the best deal for my new car. Finally went home with my new toyota corolla :) and plus he took my old car too for the down payment. We r very satisfied with his service. Come to this toyota and look for Mr. Luu.

rainie

13 de ago. de 2010

Everyone I interacted with at Puente Hills Toyota was friendly and professional. Calvin Mann, the salesperson I worked with, provided excellent customer service. He was helpful, informative and trustworthy. I left the dealership with a car that I knew nothing about before i walked in and a lease that I am happy with. I recommend Calvin Mann to anyone looking for a new toyota.

ryusan123

13 de ago. de 2010

This is my second car that I bought from this dealer. I believe the sales man whom helped me last time was no longer there. My most recent purchases was a RAV 4 from this dealership. I totally understand, that car shopping is usually not fun. You spend a lot of time at the dealer and your haggling over the price of the car. The guy helping me was friendly and straight to the point. Perhaps, its my preference because I don't like to waste a lot of time at the dealer. I make my decisions fairly quickly and Puente Hills Toyota was quick and I was satisfied with the price. As of the car itself though its probably the most convenient car I ever had, since it was able to fit a lot more stuff in there than I expected.

siosio

12 de ago. de 2010

he's really nice and helpful salesperson, we had a good deal with him. he's williing answer all the questions we've asked. highly recommend, whoever need to buy a car, you have to go check with him the one and the best" Calvin Mann". really nice salesperson.

Mary Terzian

12 de ago. de 2010

I first came to the collision center to have my car checked. My car was considered a total loss. Losing a car is like having a funeral. I was upset and angry at our parting, almost apologetic for leaving her behind. However, the Insurance company made a reasonable offer and Toyota salesmen came forward with fair, business like proposals, without putting any pressures on me. They offered the best choices I could muster with my budget. Their attitude brought me back to them to upgrade my transportation with a newer Camry. Puente Hills Toyota Scion offer service, spare parts, repair, rent-a-car, buy-a-car and a cozy resting area, all conveniently located under one roof. I received good customer care, efficient services, encountered a solution oriented attitude, offers for permanent protection and the beginnings of a tight relationship. I felt like I have been adopted into a new family. The dinner party on August 18 for recent owners of Toyotas was a pleasant surprise. Apparently I was the rare writer who bought a car from them. I wonder who buys cars for all other writers. If there's a benefactor out there, let me know.

fattyk

12 de ago. de 2010

Puente Hills Toyota is one of the best dealerships that I have been to. Calvin Mann helped me tremendously and went beyond the normal duty to help me out. I would purchase all my future cars from this place. Great place, friendly staff, good location. I can't complain about this place.

anjyut

12 de ago. de 2010

I went there with my boyfriend plan to get an new car to replace my old one, and there comes Calvin he helped me with finance and get the car withing my budget, by the end of the day I drove home my new Scion xD. Highly recommond this dealer ship to any one who needs great deal and dont want any trouble to find one.

Dregs00

12 de ago. de 2010

I went to the dealership with my father and the employee was very friendly and helpful. He sat through with us for hours to work out the details. The employee answered all our questions and guided us through. At the end of the day we drove home with our new used car. My father isn't someone easy to please when it comes to cars, but the people at Puente Hills Toyota did a great job. The salesperson we talked with was Calvin Mann and I would highly recommend people who go there to meet with him.

tjw124

11 de ago. de 2010

We were very happy about our visiting in Puente Hillss Toyota. The salesman Mr. Sean Sahrai we met there, is very a very nice and patient person. We were interested in the Prius, but honestly we know nothing about the hybrid technique (except the great fuel economy part). At first we just want to test drive the Prius, but eventually we ended up drive it home. We got a great car at great price. Before we bought this Prius, based on my previous experience, I personally don't have any good impression of the Toyota dealership, AT ALL!This is not the first time I walked into the Toyota dealer. Last April when I was in Texas, I tried to buy a used Rav4 from Texas Toyota of Grapevine. If the rating is based on 5 star, I wish I could give them half star!!!! The salesman I met was very nice,but the sales manager was very RUDE. I can't remember his name(he was a guy who has tattoo all over his arms).He has no patience, after 2 minutes talking to me, he actually left the table while I was still sitting there. I was so pissed. He should have realized that he was not the only dealership in DFW area, as long as the Honda dealership is just 2 miles away,I bought a Honda Accord EXL.

ohwow

11 de ago. de 2010

I was in the market for a Toyota Prius deal. Came across this dealership off the 60 freeway, and was greeted by Calvin. He's the guy to go to, if you are like me, hate those salesperson that tries to rip you off anyway possible. He is straight to the point, very knowledgeable, and honest guy that will help you get the car most suitable for you.

varnzy20

11 de ago. de 2010

Mr. Sim Luu was extremely helpful while helping me find a new car. He made sure I knew of all deals and made me feel like I was his most important customer of the day. He was very knowledgeable of Toyota vehicles and was very easy to talk to. He made me feel like I was buying a car from one of my best friends.The dealership itself was very clean and other salesmen were very friendly, greeting with smiles and opening doors. The finance person that I dealt with was named Kenny. Kenny was also extremely friendly and very personable. I would recommend this dealership to anyone looking to buy a Toyota. They also send multiple follow-ups and hold a new owner's event to make you feel like part of the Toyota family. I recommend speaking to Sim Luu, if he's not already busy.

sebastiancss

11 de ago. de 2010

Daniel Gonzalez was the salesperson. He was very informed about all the models we tested on the day we visited. He knew all the details about the vehicles, he was very confident in his explanation about the vehicles features.He took the time to demonstrate several different models.Kenny Chan was the finance person, and he was very thorough with the paperwork.

Karmen45

10 de ago. de 2010

I will definatley recommend Tony, if your looking for great sales guy who knows what he's talking about. He was very straight forwards and went out if his way to make the deal work and explain everything.... Idrove all the way from Silver Lake to go to him. And Yesoyr girl Sheryl Glass was great with the financing... She made us actually laugh our whole time in the office, which makes paying alot easier ;) overall I give them and the dealership a 10 . Very very friendly!!!!!!

jshen9975

10 de ago. de 2010

Calvin is probably the best sales guy I've ever met. He's very friendly and patient, and most importantly, very professional. He knows what he is selling to the customer and makes me feel I am well served. He helps me find the car that best meet my needs. I feel I am not being pushed but rather being helped.

dinaf80

10 de ago. de 2010

My overall experience with Puente Hills Toyota was a great one! I was very satisfied with all the employees who helped me with the purchase of my new 2011 Camry. Calvin Mann was very efficient, he has great product knowledge and made the buying process fast and easy. He took the time to set up and explain how to use my hands free calling system in the car and made sure I felt comfortable with it before I left. Signing all the financial documents didn't take very long and Kenny Chan and Ricardo Reyes were very professional. I didn't feel pressured at all, which is nice because I have purchased cars elsewhere and have left feeling like I had been pressured by the finance department. The dealership is very nice, and has a lot of extras, including a movie theater and Subway restaurant. I will definitely recommend Puente Hills Toyota to my friends and family, and will be bringing my car back for it's services as well.

donnaluck

9 de ago. de 2010

I had been looking for a vehicle for quite some time now! And i just thought I would take my time to say what amazing service and personel are offered at Puente Hills Toyota. The experiece of Jorge the sales person who assisted me is beyond what you find now days in typical car shopping at dealers. Jorge knew product information and assisted me by walking me through every vehicle I had my eye to. He had up to date information on the great sales the dealer offer and it was all offered with a big happy smile and positive attitude with the willingness to assist me. As a female I can say I do not know a thing about cars but now that I own a Corolla I know everything I need to know to keep it running great! Jorge advised me very well regarding the car I was purchasing and I love my vehicle. Without his help I would not have felt as comfortable buying this vehicle. Jorge is honest, educated, has good appearance and has exceptional customer service. I am amazed of how a very confused buyer can walk out a complete toyota professional thanks to a great dealership and the great people that are employeed. Definitely if you are looking for a great car go to great people such as Jorge Rodriguez at Puente Hills Toyota in City of Industry. Thank you for offering extraordinaire service and excellence.

HJConley

9 de ago. de 2010

Calvin was an excellent salesperson. He was very knowledgeable, patient and helpful with me. Calvin was very upbeat and welcoming. I was given plenty information regarding maintenance and upkeep. I really appreciated his time as he did mine. I would definitely recommend friends and family to Puente Hills Toyota.

cindyng

9 de ago. de 2010

He has good experience and answers all questions that I have.Then he tried his best to recommend the different type of modelsand the feature so I can have more knowledge to make the decisionwhich car I want to buy. Overall he provides very good service.

kyungaee1122

9 de ago. de 2010

i walked into the dealer looking for a Camry LE & ended up with a Prius. Now i am a very happy Prius owner & Im saving more than $300 a month on gas. Calvin Mann was very friendly, great customer service and knows his products. The overall purchase process was about 2 hours when i expected 4 hours+. I have recommended my friend to purchase a Prius from him the next day!!

diaz_ashley

8 de ago. de 2010

Great Service, great dealership. I have a BMW as well as this Toyota. I had better service today then I had when I purchased my BMW. Kim Simms was very helpful during all signing of my final documents. Daniel Gonzalez was a great salesmen....he gave me what I wanted and needed. I would definetly recommend this dealershipEveryone was kind and great!

james dante

7 de ago. de 2010

there is a reason i buy toyota vehicles, 1 is the fact they are very good cars, 2 is the fact of the personnel at puente hills toyota, i have purchased at least 12 cars from mr. cardin and every experience with him at the dealership he is at is very pleasureable. I have never had a bad experience with this dealership and i dont expect to, I would recommend puente hills to anybody who is looking for a used or new car. sales personnel and finance are top shelf in my opinion.

heeduklee

7 de ago. de 2010

I had Camry for 10 years, and I wanted to change another one. Simon Kim suggested me Rav 4 at a good payment, and I am very satisfied with it. I talked with him by phone several times, and he was always kind and wanted to help me. And Mr.Reyes also was very kind and explained every finance things. I am very satisfied with my new car.

eduardomassena

6 de ago. de 2010

Thanks to the excellent people helping us to find a great used car in a reasonable price. We went into Punte Hills looking for a used car and came out very satifsied Thank you.Overall great experience!-Dolores M Del Campo-Eduardo Massena

eisenbsw

6 de ago. de 2010

The sales team (AJ and Max)at Puente Hills Toyota really worked with me to put a difficult deal together. Although at times the negotiations were very fragile - there were never any misrepresentations. I am happy with both the vehicle purchased (2011 Camry) and the "deal".Likewise I feel obligated to comment on how much the car purchase related paperwork process has improved (other than in its CA mandated length & complexity)since my last Toyota purchase at a different dealership 5 years ago. This time everything was done professionally, I got straight honest answers from Ms Glass to my numerous questions, and there were no misrepresentations made in an attempt to perpetrate those last minute extras.

Schoolo

4 de may. de 2010

Went in to purchase a new 2011 Toyota Avalon. I was greeted by Mr. Kern in sales dept, he was very friendly, not pushy, he answered all my questions knowledgeable or went to someone who did know the answer. He worked with me on the trade in price of my old car and the price of the new car. I was very happy with the process. I wanted to upgrade the wheels, which is were I met Mr. Anderson in service, he, like Mr. Kern was very informative about the vehicle I purchased and the time involved in making the changes I wanted made on my new car. While I was waiting for the service dept to finish the changes I had requested, Mr Kern introduced me to Miss Rhoden the Quality Assurance Manager, she made sure that I was happy with my purchase, my service and made sure that if I had any problems with my experience today or any problems in the future that I could call her personally and she would make sure things were made wright. I will use this dealership for my service needs and will use them when I am ready to purchase a new vehicle. I will recommend this dealership to my friends. I also would like commend this dealership for how clean and friendly I found its new car lobby and service waiting area.(the Subway sandwich shop inside the service waiting area is a great idea)

pmd

1 de feb. de 2010

Its not just women that they try to take advantage of here. This place is run by grifters. Do not go here. I bought a scion xb from this dealership. I knew the scion prices were set so I thought I was ok. The manager sized me up and, I guess based on what I look like, he figured he could get away with really bad math tricks when he was trying to explain my payments. He drew this chart out and I just let him talk. When he started blatantly lying I called him on it and he took his hand drawn charts away. He got really rude after that. I told them I only wanted the stock car and after trying to sell me hub caps and a new sound system and a crappy alarm they stopped. My mistake was my trade in. They couldn't get me on the sale so when they took my trade in they did not transfer ownership for six months despite the fact that the paperwork was signed. The registration expired and a YEAR later the new owner referred that bill back to the reseller who refferred it to the dealership who referred it to me. When I got the dmv notice I took it to the dealership and they said they would take care of it. Another year later the state franchise tax board threatened to garnish my wages. When I went back to them they washed their hands of it. They said they sold the car before the registration expired and it wasn't their problem. They had already sold me the car and they needed nothing else from me. The state took money out of my paycheck, withlate fees, 800 dollars. I brought in paperwork and the dealership would not even offer service credit.As far as service goes they are worse than the typical ripoff. Almost everytime I went in something random would go wrong. Powerlocks, bumper, noises in the engine. Since I stopped taking it to them those thinga stopped as well. They are poised to take advantage of anyone they can. DO NOT GO HERE.

JonathanC

31 de dic. de 2009

Ray promised that he would beat any price. Even after I sent him a copy of my dealer invoice from another dealer, he backed out on his promise. They had a car in stock that matched what I wanted but they said that it was being used by the general manager as a "demo" model, which I do not believe. Nonetheless, they did not even try to work with me even after their promise. Not a very good dealership to work with.

shabbychic

26 de sep. de 2009

I made an appointment during a time where there weren't many people. it took them 3 hours to do an oil change and tire rotation. It was my first time there and the mechanic was also very rude to me.He rolled his eyes at me and had a lot of attitude.

kcal

8 de ago. de 2009

Same comments with the other reviewer. Prey on everyone. Worst dealer that I have ever been. Bought a brand new camry there and took it back for oil change. Changed my brake and rotor without my consent, claiming that there was so problems and charged the warranty. Also bought parts from there and tried to return. Refused to accept the return for no reason. Reported to Toyota Motor.Also, when I bought my car there, they let me wait for over one hour after agreeing on the price because I tried to pay in cash. Amazing sales tactics! Forced to go there for service because it is the nearest one around my home.

jimsettlemyre

29 de may. de 2009

Rip-off dealership: strong arm service tactics prey on unwitting women.I am normally a Longo Toyota customer, but I bought my last one at Puenta Hills because it was closer to home & they matched Longos price. The sale wasnt too bad except for the high pressure to purchase an additional warranty and other unnecessary stuff. So my mechanically naive wife started bringing her Toyota in for the recommended Toyota service. At 15K miles, she was gouged for a wheel alignment and tire balance-not cheap. I never needed that so soon on any other vehicle. I should have taken the hint, but.. At 20K she brought it in for lube & tire rotation as recommended by Toyota, but was strong-armed into a $300 fuel system and power steering treatment that I have since found out is not at all recommended by Toyota. So much for thinking I was getting Toyota service at a Toyota dealer! When I challenged this, the service manager agreed to refund the $300 charges for the unnecessary work, but he later claimed that he did not remember that and besides my wife authorized the work.How did the service writer determine she needed the work when she initially only authorized the $69 oil lube & tire rotation? At only 20K miles why would anyone think to access the throttle body or power steering system? The only work under the hood was to add oil seems pretty fishy. The only thing under the hood that needed touching was the oil fill cap.I now feel that two of the vehicles systems have been tampered with-if indeed the work was accomplished- and I am concerned of future negative consequences as a result of the unauthorized service that is not even discussed in the Toyota maintenance manual.

BOB JODES

11 de mar. de 2008

JIMMY WAS A GREAT SALES PERSON

fshagan

15 de ene. de 2006

Verified a car at a specific price in an email to me on 1/10, told me in an email on 1/13 that the car was there, and after driving 100 miles through LA traffic on a Friday afternoon, I found out the car had dealer-added leather seats and chrome wheels, for $4,000 over the price quoted on the email three days before. It was obvious they felt that after spending three hours in traffic, I wouldn't "pass up the chance" to get the car as they put it, and could "negotiate" for a reduction in price on the add-ons. Beware their Internet Sales department ... they employed the same sales tricks that car salesmen have employed for ages, including "standing room only" closes and bait and switch tactics.

macwhonahey

28 de mar. de 2005

I went there looking for one specific Scion, a Limited Edition Xb. When I found out that it was beyend my reach with my trade in, we looked at an Xa. They bent over backwards to get it for me at the monthly payment that I wanted. Diane was very friendly as was all the staff, except the guy in the finance department. When I told him that I wasn't interested in an extended service contract, he got all cranky and mad.

jamisont

26 de mar. de 2005

It was my first car buying experience and I was a bit nervous since I heard so many bad things about dealers and car sales persons but it turned out to be a fantastic experience for me.<br>I researched internet to find out invoice price and TMV before I visited there. (I dont want to be ripped off and also rip off other people as well)<br>Puente Hills had huge, Huge inventories, several 100s of cars in the lot already. It didnt take me much time to pick the car with exact options I wanted.<br>Finance didnt take much time either (probably its cuz I have 700+ credit score)

evconnolly

15 de ene. de 2005

Buying a car is a big expense and a harrowing experience, especially if you are a woman. Today, I visited your dealership. I looked at cars, trucks and SUVs with no one bothering me. At first it was okay because I can look at everything without being hassled. But after going through all rows of cars, trucks and SUVs and no one asked me if I needed help it became apparent that car salespeople do not like helping women. After I got there and before I left I just stood around watching them flock to the men as soon as they get out of their cars. <br><br>Once again I was proved correct that salespeople think buying vehicles is a man's "thing".<br><br>Sincerely<br><br>E Connolly

Superstuddc27

21 de oct. de 2004

I guess im the first to write a negative about this dealership. Trust me, from my experience, you do NOT want to go to this dealership. I went because about 4-5 people said it was good especially with the remodeling.. I liked it, they had coffee, tv room, car rental center and free Wi-Fi and everything.. but you know what? Don't be fooled by that.. you can get all that stuff in a local cafe or some starbucks.. don't risk wasting your money, getting ripped off, and wasting time just cause it LOOKS nice. VERY long story short.. i bought a used car there. Sales dept was just very demanding and wasn't a good experience. I come home, find about 10 things wrong with the car, take it back for the 30day wrnty, hoping they would fix a squealing coming from my car ALL the time. I go, they refuse to do it because it's not a "mechanical" problem or something like that.. Then i found BIG blotchs of spray paint work on my car which didnt turn out to be the service dept but the used car dept sprayed over HUGE gashes and dents to cover the work up. I couldn't tell until (3 days after at the dealer picking up my car) the sun was out and it was reflecting. Fast forward.. sales manager was very rude, said he didn't WANT to replce the parts because too much labor, didn't care about customer satisfaction, told me a car that has VERY defective paint. (among other problems) Then, i couldn't get any help from ANYONE.. i waited 30 minutes for 2 different managers and they all were "busy" or didnt even answer the page knowing I had a complaint. Please, i have nothing to gain by writing this post but DO NOT go to Puente Hills Toyota. I gave them MANY benefits of the doubt because of some recomm, turns out they don't care about customer satisfaction at all. By the way, the refusal to do work came from not only the Used car dept that sold me a defective car with massive amounts of problems.. but also the service dept. some people tried to help me, but over all the managers shot down their proposals to help me. From experience, this dealership is NOT one that i recommend no matter how good their facility is. However, the dealer people WERE really friendly. The receptionist, managers, works, salespersons... (except Sales Manager and Finance Manager)... they are really friendly so i gave them benefit of the doubt.. but turns out, they're friendly but the outcome sucks more than people that are rude to you and at least get the job done. NO to Puente Hills~ They will NEVER EVER get my family, friends, coworkers, peers, roommates, church members, any MY business ever again. <br><br>Conclusion: No to puente hills. friendly, but doesn't get the job done, and wastes your money, time, effort, etc.