Hank

28 de jun. de 2016

We were traveling in the Atlanta area. The ABS light came on and we needed them checked out for safety. Pugmire Ford looked at our F-150 and got us going again. Great job.

Thomas

24 de jun. de 2016

The courtest and friendliness in which I was treated. The price was also great. Clean facilities Didn not take very long to do the job.

William

29 de may. de 2016

On time completing oil change and easy to get appointment. The service department is always friendly when you call for appointment and iOS able to work around my schedule.

Darrel

26 de may. de 2016

Friendly, informative staff. I liked the low pressure approach. The process was very simple, and the staff listened to my wants and needs.

Mike

14 de may. de 2016

Pam jimmy and Clayton do a fantastic job of taking care of my vehicles an keeping me informed of what's going on pugmire cartersville ha is simply the best an the. Super friendly staff make you feel right at home

Wesley

13 de may. de 2016

Greg was a very pleasant salesman with a good interaction. He did not put on any high pressure sales tactics during our visit to the dealership.

Raymond

22 de mar. de 2016

felt like dealing with friends. They were very helpful and honest. Facilities were very clean well maintained. Employees were very friendly.

Tina

16 de mar. de 2016

Every one I dealt with was exceptionally kind and professional. I was especially grateful that it was not an all day experience. Thanks again for a great experience and I Love my new Escape!!

Catherine

27 de feb. de 2016

The guys were honest, respectful and got me in and out in a timely manner. I've never had such an enjoyable car buying experience before. My salesman Greg was amazing.

Robert

26 de feb. de 2016

service personnel very courteous and knowledgeable.They kept me informed of work progress in a very timely manner.The work was performed on or ahead of schedule!

Jeffery

24 de feb. de 2016

The lady at the service desk is very professional and courteous. Takes thetime to explain issues or concerns .however they do need to update the waiting area.

Kenneth

31 de ene. de 2016

Staff were very accommodating and efficient. The waiting time was minimal and the waiting area comfortable. I cam only dream of owning the Mustang GT that was in the showroom.

Cvilles finest

29 de ene. de 2016

Very disappointed in the customer service and they are ridiculously slow. Also I was told I wasn't allowed to pay until services were rendered. I will NOT be coming back here.

William

21 de ene. de 2016

Quick appointment once called & service completed when told it would be finished. Service manager was excellent and I have only used this dealership for service with this vehicle.

Theresa

26 de dic. de 2015

They are always fast, friendly and professional. Everyone I came in contact with was very nice and courteous. They also have a nice waiting room with coffee & a tv while you wait.

Cynthia

12 de nov. de 2015

Everyone was very nice to me. They made me feel at home, and I thank them for that! Pam and Lucy were very helpful with everything. I'm not from the area but they made me feel as though they had known me for years!

Ingrid

12 de nov. de 2015

Everyone was polite, and kind! The work was done when they said it would be. Excellent!! I would recommend to all my friends

Reece

13 de sep. de 2015

Everyone we talked with was very nice, friendly and helpful. Mike was informative about the options on our new car. The only reason I gave a 4 was that we were promised a full tank of gas. That didn't happen and we had to stop on our way home and purchase gas. I know this is small, but I expect people to keep their word. Had we not been told that they would give us a full tank of gas, we wouldn't have thought anything about it. We love our limited Explorer!

Jodi Strickland

19 de ago. de 2015

Everything from start to finish was amazing at Pugmire Ford. The vehicle I wanted was at the Carrolton Store, and with in 10 minutes the sales people had called me and set up a test drive, moved the car to a closer location. Everyone was so friendly and helpful. Hands down, the best car buying experience I have ever had.

dwalker4776

1 de abr. de 2015

Our experience was amazing. Everything went perfectly. Our Salesman made us feel very comfortable and went above and beyond to make sure that we were satisified and got the best deal and exactly what we wanted. The Finance department was amazing as well. He made the process so easy and we were in and out and he answered all questions that we had. This was the easiest car buying experience that we ever had. Beyond happy with my car and this dealership and for sure will reccomend this dealership to everyone.

bailey34

18 de mar. de 2015

I hate buying a new vehicle. I have to say pugmire ford in cartersville has given me a different outlook. I recently bought a used jeep wrangler from them. It was nothing but a great experience. The first time i really got to drive it was about 2-3 days after purchase. Well i had some issues with 4wheel drive. Took jeep back to them expecting to get in a heated argument. They had the jeep looked at and it had 1400 worth of work that needed to be done. Without hesitation they had it fixed and picked up the bill. I will definitely be back. Thanks

William

9 de mar. de 2015

My salesman, Mike McKenzie, was both personable and knowledgeable. The initial sale price presented was very competitive and I got a fair price for my trade. The entire sale process went well and took very little time compared to other dealerships I have bought from.

Randall

6 de mar. de 2015

Phoned and asked for a quick oil service appt and could I wait. They advised that I could do that and all went smoothly.

David

5 de mar. de 2015

The friendly staff and honesty goes a long way. Their facility is clean and well kept. They will take the time needed to discuss or answer any question or concern.

Nan

2 de mar. de 2015

The customer service in the mechanic dept is great. Not only do they always do a great job with my vehicle maint., but they also go above and beyond. They even brought me to work. Great Staff.

Roger

22 de feb. de 2015

Pam-- She is the greatest. I have been a customer for many years and Pam always is understanding and takes care of me.

Dave

22 de feb. de 2015

I want to thank Steve Smith and Pugmire Ford. I recently purchased a 2011 Ford F150 via online and Pugmire shipped the vehicle directly to my address in Charlotte NC. Anytime a purchase is made sight unseen there is a potential for disappointment. I would have to say that when I did see the vehicle for the first time, I was not very happy with certain items on the vehicle. Steve was very cooperative and accommodating and we were able to work out the kinks. I would recommend Pugmire Ford to any of my friends here in Charlotte if they need a vehicle. Thanks again Steve!!!! Dave

Virginia

20 de feb. de 2015

Everyone was very friendly and willing to help. The service and parts department were top notch. I love small town living

Deborah

12 de feb. de 2015

It was quick, no hassles, received an excellent amount on my trade and had the vehicle I saw on line at the dealership.

Mike

31 de ene. de 2015

Pam does a great job for me scheduling my appointments an keeping me informed. She gets me hooked up with the wright mechanics to preform work for me, she is a valuable asset to your company,I wouldn't deal with anyone else,she's the best thanks for employing her.just

Dustin

30 de ene. de 2015

Pam was wonderful. I greatly enjoy going to the service desk and talking with her. She is always kind, informative, and eager to make customers happy. We love Pugmire's service department.

Bart

30 de ene. de 2015

The whole experience was great and I don't have one bad thing to say about it. Our salesman, Mike Schaefer, was very friendly. I got a good price on my trade in. The pricing was very straight forward with no hidden fees. I have had bad experiences in the past where I've had to stay in a dealership for up to 4 hours. This was a nice experience and it took a reasonable amount of time. I didn't feel that anyone in the dealership was "out to get me" and there was no pressure.

Angela

29 de ene. de 2015

Everyone was very friendly and professional from the salesman to the finance guy and even the insurance lady who was trying to save me money. We were definitely impressed and love our new truck! I would recommend you guys to all our friends and family.

Donna

23 de ene. de 2015

I really enjoyed the way Mike McKenzie took care of me.He made me feel right at home. He was awesome!!!

Missy

16 de ene. de 2015

Staff is friendly & helpful.I made an appointment to have my oil changed on my lunch hour. Staff was right on time. :)Waiting room is clean.

Andrew

31 de dic. de 2014

I came in with a new to me truck and needed to get it serviced. Pam showed me my options and was very clear on what was available and she let me make the decision. I did not feel forced to pick a service plan.

Jannice

26 de dic. de 2014

Always get me in for service in timely manner and work is done quickly and well...everyone is very friendly and helpful. Mostly deal with Pam, and she is always great!

Darrell

23 de dic. de 2014

Well it was GREAT service but I must say the FOX NEWS was a bit and so was another customer when I wouldn't argue with him and tell him I agreed with his HATE for the president he called me a name I will not type.

Pabel Troche

23 de dic. de 2014

My wife and I exclusively purchase from Ford and have had the pleasure of purchasing 5 vehicles from Mike McKenzie and would would highly recommend this; knowledgeable, friendly, honest, sales associate to anyone looking for a new or used vehicle. He has never steered us wrong and the relationship that has been built through the years makes car purchases a BREEZE. Pugmire Ford is lucky to have him as part of the team! It should also be noted that for my first experience at Pugmire, the finance department representative is a great guy with personality and a sense of humor; 1st time ever "laughing" and having a good time in a finance office! Kudos to Pugmire for such a fantastic staff!!!

James

20 de dic. de 2014

The service and repair work was expertly and thoroughlycompleted. I appreciated how quickly the work was sceduledand completed this close to Christmas.

Erma

19 de dic. de 2014

Pam, great person to deal with. She always smile (great customer service.) Was given specifics from Tech Jimmy (via printout) of possible things to be aware of. Thanks & Merry Christmas!

Benjamin

10 de dic. de 2014

The Salesman Mike Schaefer was and is exceptional. The transaction didn't stop with the sale. Inevitably there have been a few kinks to work out in the transaction, but Mike has been available every time I have called like I am still about to buy a car from him. I'm thoroughly impressed.

Allen

6 de dic. de 2014

Everyone was so friendly and helpful. Service tech told me that it would take 1.5 hrs to replace the part and that is exacting what it took.

Patrick

29 de nov. de 2014

My service advisor, Pam Alverson is always friendly and professional. She makes me feel like I'm bringing my vehicle to a good friend for service rather than some stranger.

Melanie

20 de nov. de 2014

I was only there for a recall we did not buy from them but they treated with respect. They got me in and out in a timely manner and were nothing but helpful.

Michael

6 de nov. de 2014

Fast & No hassle. Nice people, very understanding and will do what they can to work with the customer and satisfy their needs.

Kristen

5 de nov. de 2014

Everyone was wonderful! Very helpful and answered all my questions (I had many). No one stopped until they got me taken Care of! I will for sure be recommending your dealerahip is anyone I know needs a car!

Robert

31 de oct. de 2014

Staff is knowledgeable and very personable. They energetically pursued getting the car I wanted from another dealer and made it available to me very early on in our discussions. They went out of their way to be helpful.

Clifton

14 de oct. de 2014

Everything about the experience was smooth. Pam, in the Service Department, did a great job keeping me informed of what I needed to get done to my vehicle, how much it was going to be, and how long it was going to take to work on it.

Earlene

3 de oct. de 2014

Salesman, Mike Schaffer, was very good. He did not pressure us in any way. He had a lot of knowledge in the auto we were interested in.

Elizabeth

30 de sep. de 2014

Pam is awesome as always. With checking me in and calling with findings and when ready to pick up car. thanks for the ride to work.

Jannice

29 de sep. de 2014

Pam in service dept is very knowledgeable and always has a convenient time for me to bring my Escape in and always has work done in a timely manner. Have had great service from them.

sma bass

25 de sep. de 2014

Fast, courteous service... good folks to do business with !

Clifton

23 de sep. de 2014

The Service department Pam Alverson was great, easy to get an appointment and helpful. Theresa at the customer service department was also friendly and professional.

Keisha

17 de sep. de 2014

Very quick and didn't sell me on unnecessary services (like other service departments). This is why I will be back and am a regular customer!

Chris

17 de sep. de 2014

I had my truck and camper towed to Pugmire on Friday night. The folks were very understanding and accommodating. The friendly service made a bad situation much easier.

Paul T. Green

12 de sep. de 2014

on the initial oil change on my 2013 F 150 pick up I had fast courteous service

ArnoldH

12 de sep. de 2014

My wife has a 2011 Honda Crosstour. We have always had it serviced at the Honda dealership but the last time I was there they charged me 157.00 for an oil change and air filter! The car only had 30K miles on it. City motors was always good to me in servicing my '08 Mustang GT/CS so I thought I'd give you a shot on her Honda. So far I am very pleased. Thanks for the great service and reasonable prices.

NATHANPH

12 de sep. de 2014

RICHARD WAS GREAT TO DEAL WITH. WE DONE EVERYTHING OVER THE PHONE AND HE DONE WHAT HE SAID HE WOULD DO. IT WORKED OUT GREAT.

woodruffjamesj

29 de jul. de 2014

Started out great. Thinking we were getting a great deal from a great company. The first issue came when our temporary tags expired. Turned out that they had not even processed the title from when the 2010 Ford F-150 was traded in. Ended up not getting our permanent tag until almost a month after ours expired. Cost me a nice ticket. All they had to say is we will call and next day it. That happened for three days in a row. I have never dealt with a dealership that used so many excuses to cover their own failings. The second issue is an ongoing one to date. When I left the dealership I told them that I did not want any extra coverages. I always purchase the protection plans via USAA. When my spouse signed the contracts there was a $2,500.00 charge for an additional warranty which I finally discovered. So I contacted the company it was through and we sent them our cancellation notice. According to the dealership it can take 4-6 weeks to fully process the refund. According to the company itself the dealership has had the paperwork for weeks. Still to date no payment has been made against our loan. It does not take 2-3 weeks to cut a check and mail it to a bank that is a mile away. The employee we always dealt with for any issues like this was named Tyler. The only thing this dealership has going for it is our sales representative. Richard was very pleasant to work with and provided comfort for the dealer's mistakes. I do not recommend this dealership to anyone for any reason. You can go to Courtesy Ford in Rome and receive far superior customer service and support. They saved me over $100.00 on my 60,000 mile scheduled maintenance.

JNew22

22 de may. de 2014

I was in the market for my 5th F150 and had done business with Mike in the past. I visited many dealerships looking for a particular truck/option pkg.I called Mike, he had the truck and I purchased that same day. Great buying experience!

MattNicely

6 de may. de 2014

Mike McKenzie was awesome to work with! Very up front and honest without being pushy. I will definitely go to him in the future and highly recommend him!!! I drove over 3 hours each way and wouldn't hesitate to do it again. Can't thank you enough Mike!

Lynne229

2 de may. de 2014

My husband and I went in to check out the 2014 Escape. We were comparison shopping. Mike McKenzie greeted us. He listened to our wish list, and then offered to take us out for a test drive. He answered all our questions, took his time with us, and truly listened to us. We were not ready to buy on the spot. But, we were back within the week! Mike again listened and found the car we were looking for. He picked up the next working day, and we now have a beautiful 2014 Escape. It is a great car - I love it! Mike and Pugmire Ford are a winning combination. We also had the opportunity to meet Austin Pugmire. He is a very personable man. He and his father are committed to ensuring that customers will find quality service at Pugmire Ford.

clinthill

22 de abr. de 2014

My experience with Pugmire Ford in Cartersville, GA was incredible. Instead of just trying to sell me something off of their lot, which is what most car salesman do, they went the extra mile to find me exactly what I wanted. The staff was incredibly knowledgable and so helpful. They made my family and I feel right at home. They were so thorough, not only explaining, but showing, all the features of my new truck. The guys there are are so friendly and just want to make sure you have the best experience possible. Austin Pugmire, the owner of the dealership, even made sure to come by, shake my hand and make sure I was getting everything I needed and was happy with my purchase. You feel like you're buying a vehicle from a buddy instead of a dealership. I would recommend Pugmire Ford to anyone looking for a new or used vehicle.You definitely won't find better service anywhere else.

vallovell

3 de abr. de 2014

We didn't just buy one vehicle, but we purchased two new Ford F-150's. I am so glad to see Pugmire come to Cartersville, GA. The staff here are very professional and attentive. They go out of their way to satisfy you as a customer. They even found the vehicle that we were wanting and brought it to thedealership. I would highly recommend visiting the Pugmire Ford dealership if you are considering purchasing a new (or used) vehicle.

Dantucker

2 de abr. de 2014

Excellent experience dealing with these guys, Mike was very professional in our negotiation and we quickly came to a deal.

A.D.

23 de feb. de 2014

Awesome experience! W.B. is one of the best salesmen we've ever had the pleasure of working with. And the rest of the staff were just as pleasant to work with!