starrbrite00

2 de dic. de 2014

I purchased a 2005 Honda Odyssey in April 2013. My dad cosigned with me. He lives in Georgia, I live in Tennessee. The salesman was very much aware that we needed the title to go to Tennessee for me to be able to register it. We were finally able to register the vehicle in October 2013 due to the title being sent to the wrong state. I was unable to drive the vehicle because I didn't have a tag after the first 30 days. We asked that Honda provide us with another temporary tag (which they would not do). So the vehicle was parked for 5 months. In November 2014 the check engine light came on stating misfires. After the first of the year We had this fixed from a personal mechanic since it wasn't something covered under the extended warranty we purchased and Honda quoted 3 times as much as my mechanic. After multiple other issues with the check engine light coming on we took the van to Honda and asked they find out what was wrong with it. They inspected it (for $95, this was the third time I had paid the $95 for them to tell me nothing was wrong with it) and said the head gasket was blown and after the head was inspected by the machine shop learned the head was warped. Honda said since it was extensive work someone from the warranty company would have to come inspect it to see if they would pay for it. After not having my van for almost 3 weeks now the warranty company decides they will cover the head gasket but not the head which will be $2000. We decided to have the head shaved down as recommended by the service tech since I didn't have money for the head that the contract said was covered under the warranty. After the work was done and we picked the van up we were informed that nothing that was done was covered under any guarantee since we did not have a new head put on it. Really? No one mentioned this to us before (which really wouldn't have changed anything because I didn't have $2,000). We dropped the van off the day before Thanksgiving due to an oil leak, that happened after they fixed the head gasket. We were told 11/28 that the oil pan gasket, valve cover gasket and serpentine belt were bad and needed to be replaced immediately. We agreed to have these things replaced as the gaskets were still covered under warranty. We received a call later that day that there were metal shavings in the oil pan and they had no clue where they were coming from. We opted to wait on replacing the oil pan as suggested and strain the oil at the next oil change. My dad went to pick the van up today Dec 2, 2014 and the serpentine belt was not replaced which they stated we didn't tell them to do that. Approx 5 miles from the dealership a large amount of smoking was coming from behind the engine. The van was taken back to them. After it having to cool down for 45 minutes it was reinspected and found that one of the gaskets rolled up when they tightened it and was leaking a lot of oil. They did fix this. We stopped to get gas and opened the hood as it was still smoking and the engine cover was missing. This required another trip to Honda to get it put back on. This has been a nightmare for over a year and a half. I would not recommend anyone do business with and Pye dealership. The customer service is horrible. This has been one headache after another.

lgrego

24 de ene. de 2014

I bought Nissian truck 60,533 miles it smokes on start up I have taken them to court they over this it has burned over 44 quarts of oil in 4600 miles. I took it back they say there was no problem after much research this is a known problem since 2004 and they Nissian refuses to fix any of the problems. I bought the truck it had car fax that was not truthful ..................They are not to be trusted I could understand if this were a water pump that had gone bad but the engine is about to blow up I want start it while them temp is below 32 ...They do not care about the customer just about moving cars !!

Earl green

10 de feb. de 2012

I was out looking to buy a new Honda and made a huge mistake stoping at pye Honda on walnut ave in dalton ga I made three trips to the dealership it all went well untill I ask the salesperson Rick p. to show me and my wife how they came up with the bottom line numbers and all went bad Sean Pye got real loud in front of everyone .... I believe it's our rights to see how they arrived at the numbers they showing to my wife and i at that time .....Sean pye started talking real smart and Real Loud and a told us he thought we wanted someone to give us something for free and to leave and not to ever come back , Honda has to good of a name to have someone like Sean pye to even have a Honda on his property.i have never been told to leave for trying to buy a new car. I am retired and I hope to have enough time to let as many people as I can know about Pye Honda ........my wife and i were embarrased....humiliated.....and shocked.......who treats customers like that just for asking questions........Honda is the best car you can buy but pye Honda on walnut ave. in dalton ga. Is the worst place I haver tried to buy one, I drove 120 miles round trip three times for that kind of treatment, ....Sean pye is a jerk...so drive to economy Honda for a good experience!

Willy

13 de nov. de 2011

I was not happy with my buying experience. I was never shown a list related to the Costco program. Also, there were unclear charges for the licensing process and another item. The main reason we went there is because my son is acquainted with the owner and my wife liked the color of the vehicle. All in all we could have gotten a better deal elsewhere.

Acampbell128

11 de nov. de 2011

Pye honda replaced a water pump in my car, They did the installation improprly(left out bolts). It took 6 months to realized their work was done incorrectly, and by that time the car had broke back down. I was in Dalton visiting family and the only reason I took it their was because I figured Honda would know how to properly work on their own cars. I live outside of Dalton the car is broke down sitting at my local honda dealership with them saying Pye did the installation wrong. So even after their service manager heard that from 2 different mechanics. They still refused to do anything to rectify this situation. I would never take another car to Pye honda nor would I trust them to do anything more then put air in my tires!

Acampbell

11 de nov. de 2011

Pye honda replaced a water pump in my car, They did the installation improprly(left out bolts). It took 6 months to realized their work was done incorrectly, and by that time the car had broke back down. I was in Dalton visiting family and the only reason I took it their was because I figured Honda would know how to properly work on their own cars. I live outside of Dalton the car is broke down sitting at my local honda dealership with them saying Pye did the installation wrong. So even after their service manager heard that from 2 different mechanics. They still refused to do anything to rectify this situation. I would never take another car to Pye honda nor would I trust them to do anything more then put air in my tires!

Bruce Conley

31 de jul. de 2009

I went to Pye Honda after I a broken deal with another Honda dealer from out of town. I got a good deal and everything else went very smooth. I was not that impressed with the sales agent I had, but the deal was basically made with Shaun and the rest was paperwork. The deal was invoice plus a doc. fee that was very comparable with anyone else I had checked with. It was a overall good experience.

1hondaman

14 de mar. de 2009

this is the worst dealership i have ever been to the sales manager is a big fat jerk i think he is the owners son, his name is saun pye he must think he is about 100 times better than everyone else on this planet he jumped on a poor salesman while i was there in the showroom i felt sorry for this guy , i know times are tough but i would have told him where to put his job by the time i left i wanted to beat him to a pulp myself , i left and went to chattanooga and bought a new honda ,the car is great , and the dealership was very profesional i would have gave 500 dollars more for the car in chatt if i would have too , but i didnt , i saved 1000 off the price for the same car! go any where but dalton they are a bunch of thevies