lr0662

12 de oct. de 2014

We have been this dealership for a few times. A sales is very patient and swiched a few cars for us. Never lose cool, recommend this dealer.

cien.chen

10 de oct. de 2014

Nice dude ,DEREK Dai was best sale man / help u out . my first brand new car . Camery SE sport... I/am So happpy . my first brand new car in NewYork

xuanguang.xuan

8 de oct. de 2014

DEREK IS THE GREAT SALES AND CARE ABOUT OUR NEEDS. HE HAS BEEN FOLLOWED UP WITH US EVERY DAY AND MEET OUR SATISFACTION. RECOMMENDED THIS SALES.

djjoker94

7 de jun. de 2014

I visited this dealer to buy a new RAV4 limited. My first brand new car - BIG MISTAKE. Pros: Large selectionExpresso machine Nice waiting area and children playing roomDeliverd card on time (one week according to their promise)Location - right off highway and transitCons:Terrible Customer Service. From the time I met Frank it felt like he was doing me a favor by helping with my new car. He did not appreciate my business at all and had a terrible attitude. In any event, I had sold my previous car and needed a new one ASAP so I decided to stick with this dealer and ordered a brand new limited customized RAV4. This dealer is currently service large number of orders for new taxis (Camry) so they won't pay attention to you unless you are a 'serious buyer' as Frank said. I highly recommend that if you are looking for a good experience you keep away from this dealer. In any event - the car arrived and I went to pick it up. Upon seeing me, Frank was rushed and told me to give him my papers a wait. That it was quite possible the car won't be ready until the next day. I had told him I was picking the car this day and it was a cash sale so I had instructed to prep the car - which he did not. I then told him that I will rate the dealer accordingly and to my surprise he said the deal is off. He is not selling me the car. He then went to his manager and a few minutes after his manager said the dealer was not happy with me as a customer and as I was going to give them bad reviews that they are not selling me the car. He started to process the refund of my deposit and as I badly needed the car I had to practically beg them to sell me the car. THIS IS UNACCEPTABLE. I don't think this dealer is worth the visit and Toyota should review the level of service this dealer is giving to the loyal toyota customer. In any event after begging for the car he manager changed his mind (as I had asked for a higher up name and number so I can write a letter) and proceeded with the sale. People processing the paperwork were not nice either. At all times they looked rushed and they had high traffic (all taxi purchases) and hence, the overall experience was forgettable. The car was the only bright spot but I left with a sour feeling and will always remember the bad treatment Frank and this dealer gave me. Going forward I will return to Westchester Toyota where I had done my previous purchase. It is a bit far but they are always excited to help you. If you are not buying in bulk like the taxis this dealer is currently working on - KEEP AWAY from this dealer. Frank, the manager on duty and other people in this dealer are imcompetent, have no idea what customer service is about and it will really ruin your purchasing experience.

kats3

22 de mar. de 2014

Great experience from the moment I walked through the door. This is my 3rd lease with this dealer. I pretty much knew what I wanted - return my 2011 Rav 4 lease and lease the 2014 Rav 4..Bruce walked me through the car. Offered a test drive because the style of the Rav 4 changed. He was very knowledgeable.Tested it... loved it. He answered all my questions and more. Never felt pressured. I was running late the evening I was to pick-up my car. I called Bruce and he said it would be no problem... he would stay late if he had to because he wanted to make sure he went over everything with me before I left the showroom. I cleaned out all my personal belongings in my old Rav 4. Bruce asked me several times to make sure I hadn't left anything in the old car.I was certain I had not, but when I arrived home I realized I had left some CD's in the radio. I called Bruce first thing next morning, he had just arrived at his desk. I told him of the CD's I left behind. He said he was going to go immediately to my old car to search for them. He called me back several minutes later to let me know I could pick them up anytime. I've had my new Rav 4 for only 5 days now and it's great! Bruce has already reached out to me via email and phone to make sure I'm satisfied with my purchase. I also received a call from Annie in customer service who asked how my experience was and if I was enjoying my new car. All the staff at Queensboro Toyota are professional and courteous.Just today I was speaking with a friend - they were admiring my new car and saying they might be in the market for a new car - I highly recommended Bruce Edelman at Queensboro Toyota! Bruce even personally removed my license plates from the old Rav 4 and cleaned them before putting on my new Rav 4! Thank you for making this experience such a positive one!!!Thanks, Chris S.

feb25

5 de mar. de 2014

My husband and I leased a second time to our car from Mr. Edelman. When we leased a first time to our Toyota Camry at 2011, he provided outstanding customer services. He was very organized when he was doing his paper work. Even thought we got our car, he was reachable whenever we needed any help from him. Also, the price was great too. You don't need to negotiate any price with him because he will give you the best price for you. So, we went to see him again this year because our lease would be over soon. As usual, Mr. Edelman provided excellent customer services with good prices. We even told him that we would purchase or lease Toyota car as long as he works for Toyota company. I have worked at sales industry like Mr. Edelman. So, I knew whether the sales person is good or not after having conversation with the sales person. I have never met any sales person like Mr. Edelman who is very professional what he is doing and who has very good heart to think about his customer.If you look for Toyota car, I strongly recommend you to see Mr. Edelman.

zermalo

2 de mar. de 2014

I had an excellent offer price wise with Bruce first time I called him that I did not get with any other dealership in New York Metro area.He was straightforward, honest, knowledgeable and very informative. I felt comfortable and and decided immediately to buy 2014 Toyota sienna. The staffs at this dealership are friendly, courteous and the facility is well organized and attractive, I had the most caring delivery with Bruce who took all his time to explain everything in details to me. Delivery is stressful, but it is the process that I enjoyed the most with Bruce who does it a Queens Boro like no other person. the man is exhaustive, very passionate and care deeply about his client. Buying a car is not a stressful business at Queens Boro Toyota with Bruce. I will always recommend this dealership to anyone I know who want to buy a car.

zadoras

28 de ene. de 2014

Please beware of this dealership ***DONT EVER BUY A CAR FROM THEM **. They dont own their words even if you have written agreement.They give you cheap price and after a while they would ask you to pay more and that too after running your credit (regardless if you have excellent credit ).We have complained to Toyota company but I dont think it will help much

cdost

13 de ene. de 2014

Bruce Edelman is knowledgeable, friendly and thorough. He is very helpful and gives you 100% attention when working with you. I highly recommend Bruce if looking for a Toyota in Queens. This is my second purchase from Queensboro Toyota and always leave very happy and satisfied.

msarner

31 de dic. de 2013

Bruce Edelman is the reason my wife and I buy Toyotas from this dealership. (We have purchased four from him: all different models.) Bruce is trustworthy, sincere, knowledgeable, helpful and thorough. We always feel that we are getting a fair price and that he is putting our interests ahead of the dealership. As a salesman and person, he is a true mensch and we plan to buy more cars from him in the future.

JWHITE111111

31 de dic. de 2013

In 2011 I leased my first car, a 2011 Toyota RAV4. I looked at Toyota dealers in Manhattan, Brooklyn & Queens. I met Bruce Edelman, with Queensboro Toyota, over the internet and he quickly knew exactly what I wanted. He got me the exact car I wanted at the right price. I also found Queensboro Toyota to offer exceptional service throughout my lease. Three years later I was ready to get a new leased car, and did not think twice about going back to Bruce. Again, he new exactly what I wanted and was able to get me the car I needed with a price I can afford. Bruce truly cares about his customers and goes above and beyond to get them what they need. Thanks Bruce & Queensboro ToyotA!!!

MegumiVogelmann

10 de nov. de 2013

Bruce Edelman was the salesman from whom we bought our Toyota Sienna minivan. We were more than pleased with his professional competence and knowledge about the car we were interested in. But what really stood out was his sincerity and honesty. He did not try to sell us any options we didn't want or need. There were no high pressure tactics, sneaky add-ons, or questionable or hidden charges. He is a very friendly, genial salesman who knows how to gain your trust. He took care of all the "fine print" details, paperwork, and delivery arrangements, and kept us informed every step of the way. When the car arrived, he took pains to demonstrate some of the many "bells and whistles" in the car to make sure we were pleased with our choice. We would certainly recommend him to anyone wishing to deal with an honest salesman who has his customers' best interests at heart.--Tom and Megumi Vogelmann

gpa412

5 de nov. de 2013

Scheduled an appointment for a standard oil change on a nearly new Toyota. Brought the car in on time, and the representative told us it would be 1.5 hours, so we decided to wait there.After three hours, they hadn't even started on our car, even though they had told us "it's almost done" and "they're just topping off the fluids" three or four times. The representative was rude, and the manager didn't seem to care about our service. If you value your time, take your business elsewhere.

yandg

1 de oct. de 2013

Bruce Edelmen is the best! Very straight and honest. no hidden fees and he delivers what he says. He makes sure the experience is a postive one! Thanks Bruce! 2nd time customer!

ISAACJ

30 de sep. de 2013

From the moment we stepped into the QUEENSBORO TOYOTA DEALERSHIP we felt VERY comfortable. Bruce was very knowledgeable and accommodating, and he helped us find the right car for our needs. No pressure or sales pitches that would have made us uncomfortable; He had ALL the answers to our questions. I would definitely recommend this place to my family and friends, especially to seek out BRUCE EDELMAN! We came in that day just to look, but we felt so at ease with BRUCE EDELMAN that we decided to buy then and there!!The prices are also very reasonable, and the payment plans are exceptional!!!!!!

Nilsa1201

26 de sep. de 2013

I have been dealing with Queensboro Toyota for the past several years. I keep going back because everyone who works there is terrific. In particular, Bruce Edelman. He is an outstanding sales person. I love and enjoy dealing with him. I just got my new 2013 Camry and am loving it! If you are looking for a new car, Bruce Edelman is the person to see at Queensboro Toyota! :)

ninojulie

18 de sep. de 2013

Came down from CT to do business with Bruce Edelman from Queensboro Toyota once again. His customer friendly service is unmatched! The numbers discussed over the phone is exactly what you see on paper. He also makes the process as smooth and easy as possible.

colletti59

3 de sep. de 2013

Thank You Bruce Edelman. You are part of the family. He went above and beyond to make sure we got the car we wanted and the price we were looking for. Will forever be a Queensboro Toyota customer.

dreinleib

13 de ago. de 2013

If you are looking for a new or used car the place to go is Queensboro Toyota. The moment I walked in the door all sales people were friendly and polite. The person to see is Bruce Edelman. He is a skilled, friendly, informative salesman.He put me at ease by answering all my questions and goes that extra mile to insure you are satisfied before leaving their showroom. The best to Bruce and a great staff at Queensboro Toyota!!!

lascanov

30 de jun. de 2013

I have been a long time loyal customer- 18 yrs. I have bought 5 cars from Toyota ranging from a corolla to a highlander. I've dealt with Larry for 18yrs & Bruce for 15yrs. Both are valuable employees that words can't express how exceptional they are to me & my family! You want to experience great customer satisfaction & prices, definitely see Bruce as he will work his magic & make great deals happen. I can easily go to BMW or Mercedes but the treatment i receive is beyond words! Love you guys!

littlemags21

29 de may. de 2013

My husband and I dealt with Bruce when re-leasing a new Toyota Rav4. To be honest, we were passed around several times before Bruce took the time to work with us. He was wonderful. His passion for his job exuded and he made the whole experience very easy, smooth, and enjoyable. He got us a wonderful package. He was very knowledgeable about the process and vehicle and even pleasantly assisted with insurance difficulties. We could not have asked for more and look forward to working with him again. Queensboro Toyota is very lucky to have such a superb employee. Thank you Bruce!

seamusmack

20 de may. de 2013

My wife and I had ordered a new vehicle from another area dealership - or so we thought - and had been receiving poor communication and a general run-around. When we called Bruce we were already on the verge of throwing in the towel. Bruce and his professionalism, along with the support of the dealership saved the day for us.Our new Venza has a color and options package that made it a challenge to obtain, yet Bruce took a week to accomplish the deal vs. the six weeks that the competing dealer had us on the hook for. 'Amazing what passion and solid customer service can accomplish.We have owned several Toyota vehicles, with this experience with Bruce being hands down the best overall purchase we have had. Thanks you, Bruce and Queensboro Toyota.

jmoscoicd

15 de abr. de 2013

my wife and i had a very pleasant experience purchasing a car due to the caring, concern and knowledge of mr. bruce edelman the salesman who took care of us.... his passion and love of what he does for "his customers" is truly remarkable...... queensboro toyota is lucky to have him working for them..... we definitely would go back to him for any problems or concerns we might have as we feel we have a "friend" working for us well beyond just buying the car from him a year ago..... we feel we can call him anytime and get a prompt reply.....

Colbren15

1 de abr. de 2013

If buying a car at this dealer see Bruce Edelman the best Sales man in this dealer, he is very proffesional, cares about his customers and has a great personality, he works with you until the end and he is very responsible. I give him 100++..

mmarruso

22 de feb. de 2013

Bruce Edelman was more than pleased to help me achieve my goal, that is, to lease and subsequently own the Camry I really wanted at the lease price I ocould afford. Patricio, the finance manager, also helped in this regard.In addition, when I arrived at Queensboro to pick up my new Camry, Mr. Edelman took a lot of time explaining all the features of the car. I never felt rushed, even though it was getting close to the hour he had to leave. He made sure I understood all the features of the car before he let me go on my way.I have previously owned Toyotas and therefore have dealt with other Toyota personnel. None of the other Toyota personnel I previously dealt with compared in any way to the personal service I received from Mr. Edelman.Therefore, because of Mr. Edelman, Queensboro will be the dealership I will continue to do business with.Margaret Marruso

Dennis12

19 de feb. de 2013

I leased a new 2013 Corolla S. from here on 02/17/2013 and the car is great. I stopped into two other dealers before my brother in-law recommened I see Bruce Edelman at Queensboro Toyota dealership at 62-10 Northern Blvd in Woodside, Queens. I'm so glad I took his advise. I knew what I wanted, a basic car (nothing fancy) with some basic features basiclly for commutting to work 14miles(one-way) five days a week, with low up-front cost and low monthly lease payments and I didn't want to be at the dealership all day, and thats just what I got at Queensboro Toyota. The whole process was quick and Bruce took care of everything. The other dealerships next door were armed with young slicked haired, fast talking, scammers who spent more time and attention on their phones instead of on me the customer. Bruce is a perfect Gentleman and dedicated his full attention toward me and made me feel so comfortable and at ease. The whole process was acually enjoyable and I also got a fair price on my trade-in which was a 2003 Volkswagen Passat. Bruce Edelman took care or everything and he even cleaned my old plates before putting them on the new car. He also spent time with me inside the car showing and informing me about all the features and he even connected my phone to the bluetooth feature. FIRST CLASS SERVICE all the way. We are all cautious of sales people but from my experience I can honestly tell you BRUCE IS THE MAN and as long as he remains at Toyota thats all I will be driving from now on. When my mother and sisters leases expires on their volkswagens I going to take them personally to see Bruce.There are alot of other dealers close by so don't even waste your time going to those guys, they will just rip you off. Go directly to Queensboro Toyota and ask for Bruce Edelman and you'll drive away happy. Dennis I. Queens, NY

eag123

6 de feb. de 2013

Hurricane Sandy ruined my previous Sienna so I searched numerous dealerships for the best price and deal for another Sienna. Bruce Edelman was the nicest and most honest salesperson that I came across. I knew what I wanted and Bruce walked me through the purchasing process without even having to go to the dealership. Bruce took care of everything for me and I very much appreciated his help. He went above and beyond what any salesman I've met would do. If and when I buy another car - Bruce will be the first call I make.

Sabbi99

26 de dic. de 2012

I love this dealership. This will be the dealership that I will use for life. My whole family wants to use this dealership the service is amazing! The salesman Bruce Edelman is the best. I have been to other dealership on the quest to purchase my highlander and no other salesman/ dealership comes close. He made us feel like family. I left feeling the dealership like I was a part of the queensboro Toyota family. The manager was so friendly, the customer relations manager that I spoke to was amazing. My family and I will be coming back! Thank you Bruce and queensboro for making my first brand new car experience the best one. I am so overwhelmed but this is the truth. You will never feel like they are making extra money on you like I felt with other dealers. They give you what you need! From, Sabine Juste- Brooklyn, NY

mstrohbach

2 de dic. de 2012

We just bought our fourth Toyota with the most capable assistance of Bruce Edelman and the support personnel of Queensboro Toyota. Our previous Toyotas ranged from my wife's 2004 RAV-4 and 2008 Yaris to my 2007 Sienna Limited. When hurricane Sandy destroyed our two cars, we called Bruce Ededlman and just took delivery of a brand new Prius Four.As usual, Bruce painstakingly took care of the minutest details of the sales process snd delivery.We would not even consider shopping for car anywhere else.

marynovack

23 de nov. de 2012

Fantastic experience! Normally I hate talking to car dealers and was ready to get the run around, etc., here also. NOT SO :) Our dealer was Bruce Edelman and he was awesome! Honest, straight forward, friendly, and as helpful as he could be. Got got our new van (the old one was flooded during hurricane Sandy) at a great price and it was a wonderful experience. If you're looking for a car in New York City go to Queensboro Toyota and be sure to ASK FOR BRUCE! You won't be sorry.

Angvella

21 de nov. de 2012

I bought my first Toyota Corolla from Bruce Edelman in 2004. I was young woman who had no idea what I was doing. Bruce took care of everyhing, and didn't rip me off. Fast forward to November 2012 - Tropical Storm Sandy flooded my 2004 Corolla. I headed right over to Bruce Edelman and bought a new 2013 Toyota Corolla. 8 years later, Bruce hasn't changed. Got another great deal on a great car. Bruce is not your typical car salesmen. He doesn't give you the run around, you leave the Queensboro Toyota feeling good about your purchase. I would highly recommend Bruce Edelman. In fact, I will never go to any other sales person ever again.

ssfmas

2 de nov. de 2012

Mr. Edelman is the complete opposite of what you think a car saleman is. He is just wonderful, honest, reassuring, knowledgeable, curteous and did I say HONEST. We bought our first new Camry LE from him in 2000 and we just bought a new Camry 2012 SLE from him. He gave us a great price and answered all our questions. He gave us great suggestions and we got options he suggested and love and did not get ones that were not important. He knows everything about the cars he sells and he searched to find the model and color we wanted. He called us to give us status reports. And it was the best price (we tried 3 other dealerships). He spent a long time with us going over the details of the car and was extremely patient. His paper work is flawless and he makes sure everything is in order before you pick up your car. As long as Bruce Edelman works for Queensboro Toyota, we will not go anywhere else. And if he did go, we would go with him.I wish all our sales transactions went this smoothly.

ero

24 de oct. de 2012

We found our 2009 Certified Pre-owned Prius on the Queensboro website. First off the car was amazingly clean. The ad showed an exact image of the car on the dealer's floor and a full description. Bruce Edelman was exceedingly helpful: first laying out the exact cost to us for the car and secondly with meticulous attention to the paperwork. Everything was ready for me when I came to pick up the car. We went through all the details and then Bruce gave me a complete instructional tour of the vehicle. Made sure everything was perfectly clean and presentable down to making sure the floor mats were snapped into place and then he linking my iPhone to the car's hands free system. He even set the GPS for my trip home. Bruce exhibited a true sense of pride in selling his cars.I had bought cars form other dealers in the past and I'm happy to say that here I did not get any "strong-arm" tactics about purchasing extra warranties or any surprise fees upon delivery. Very happy.

dbrz103

15 de oct. de 2012

Worked with salesman Bruce Edelman in buying a new 2012 Camry...found Bruce to be super professional...anal in his paperwork..Dots his i's....and crosses his t's.......I am a sales rep in the casual furniture industry and it was a pleasure working with him...very thoroughIn explaining costs etc so there are no surprises....thoroughly explained features as dashboard looks like a rocket ship..set up features for me.....car was ready on time for pick up..had bought my previous Toyota at same dealership in 1996..Hopefully I will have the same experience when bringing car in for service.....if not ..I will not be happy and will contact Bruce directly..I luv my new Camry..awesome

DDaniel402

19 de sep. de 2012

I would like to recommend Bruce Eldelman. He was my sales guy at Queensboro toyota. He was Great. He gave me a fair price, took his time to go over everything. It was a pleasure doing business with him and never in all my car buying years have i ever met a salesman like Bruce Edelman. He was honest and kind and most important great sense of humor. He made my experience enjoyable. Will be going to this dealership and leasing again. The Dealership is clean and all the staff is very polite and helpful. You wouldnt go wrong going to this dealership.

alexk641

20 de jul. de 2012

Very lousy service, will not recommend to any body, those people have no trust to any body, promise one thing and never ever do it.

Marincounty

24 de jun. de 2012

I purchased a 2012 Prius 4 over the internet from Bruce Edelman. I called Bruce primarily because of the good reviews on dealerrater.com. Frankly, I was suspicious. For all I knew, Bruce could have written his own review. Also, here I was spending $30,000 at an unknown dealership with an unknown salesman located thousands of miles away from where I live. I was pleasantly surprised. While no dealer in the area had the trim and color I wanted, Bruce found one in about three weeks. Throughout the process, he was conscientious about keeping me informed. Last, but not least, he had the best price.

Kamikaze

12 de may. de 2012

I went to the dealership to get a brand new camry 2012. I talked to May the saleswomen. She had bad customer service. While she was helping me she would go and talk to othe people. I was in a rush to get a car for my birthday which it was a week from that day when I when in. So finally we settle on a deal. I told her the color of te exterior and interior of the car. When come to te day to pick up my car it was terrible. That interior color was not what I wanted, there was scratches on the window and there is 81miles already on the car. She went on to explaining that they had to ship it from some where so that's why there's 81 miles on it. I mean where in the world could it have been that it takes 81miles to get there. She went one explaining about the scratches she said it nothing you can whip it off. I asked her to whip it off and she tried to whip it off and a tissue but it didn't come off. Then I told er that the interior color wasn't what I had agreed on. She said you didn't say anything about interior color matter to you. I was like what do you mean I told you more than five times that I wanted black on black not ash grey. So she went to the manager and told him the situation. He then came out saying that it wa my fault for not saying the color that I want. I sai that I did specify the color. We were arguing for like 10 mins. Then I told him, "okay listen I don't want that interior color and it doesn't matter if May heard it or not, that's not the problem the problem is that I te customer dont want the ash grey interior, how are you going to solve it." he was like let me go check my inventory see what I can do. He then came back saying that he doesn't have anything with that specification. So I told him that I don't want the car then. I got my deposit back. I walked in to the dealership thinking I would drive out with a brand new car on my birthday and instead I walked out the dealership angry and I unsatisfy.

Rebel718

30 de abr. de 2012

I financed a 2004 Ford Explorer about 3 weeks ago and the same day i noticed the ABS & 4x4 high light blinking. I also noticed the rough gear changing whenever i switch to reverse. Now im paying for a truck i can't drive because the transmission has to get rebuilt! There must be something i can do! I shouldn't have to pay for financing a bad vehicle!

yousefd

24 de ene. de 2012

Service Department is HORRIBLE!I bought my Prius from them and went there for my 5k service maintenance. One day after I did my 5 K maintenance I noticed that one of my tire hub caps was loose. I thought no big deal, the poor mechanic was probably busy and he simply forgot to put the hub cap correctly.I went there again for my 10K service maintenance and I told the service department receptionist what happened earlier to my hub cap. I thought that was it, Im good now, they will pay more attention to my car this time. A few days after my 10K service appointment, I realized one of my hub caps was freaking missing! Hub cap is not a big deal, however, if their mechanics are so reckless and incompetent as to mess up something as silly as a hub cap GOD KNOWS WHAT ELSE THEY MESS UP UNDER THE HOOD! I contacted their so called service department 'manager' but that was useless. I guess once you make a purchase from them, they dont care about you anymore.

mike1947

16 de ago. de 2011

I bought my first new car ever with Queensboro Toyota. I found Bruce Edelman to be an extremely knowledgeable and experienced salesperson. Better yet, I could freely engage with Mr. Edelman as he is forthright and direct. My buying experience at the dealership was very pleasant as Mr. Edelman was timely, courteous, and his information was totally accurate. In summary, I enthusiastically recommend the Queensboro dealership and, in particular, Bruce Edelman.

jenya76

12 de jun. de 2011

Worst experience EVER!!!Came to buy a new car. Left a deposit. Was told to come in to sign DMV papers the next day and pick up my car the folowing day. One accessory item was supposed to be installed ( takes about 1 hour to do). 2 hours before the pick up time the next day I was informed that the accessory is not available, so I should just pick up my car without it and then make an appointment to get it installed. It takes 5 hours to get someone on the phone at this dealership BEFORE I PAID for the car!!! I could only imagine how long it will be AFTER I PAY for it and need something else from them. So I said, no Install it and I will pick it up later. I made it clear that I need my car ASAP. Sales person said that he will call me next day to tell me what time to pick up my car. No one called. I finally located the manager, who told me that my sale person is off today and he is clueless about any accessory instalation or me picking up any car today?!?! I told him that , I would just cancell the whole thing then. His answer is " It's up to you" Wasted 3 days on this unproffessional dealership. Went to Huntington Toyota and got my car for $500 less with everything installed and ready to pick up in just one day!!!

arminesperanza

5 de may. de 2011

I always go there for my oil change, they took me the whole day to have this done. Can u imagine oil change for a whole. They accept too much appointments in a day, by the time you get your car, still it is not fixed. They should check the competency of the people working in their repair department, it looks like that they are not fixing anything, your car is still the same the way you brought it to them. And one time I have all my tires changed in this dealership, and in1 day I had 1 of my tire flat, I brought my car back to them, they don't have warranty.

bubsy

27 de abr. de 2011

I wanted to purchase a Certified Used 2005-2007 Highlander Limited. I went online and searched on http://Toyota.com and found that this dealer had the exact model I wanted. I emailed them and received a response from Bruce Edelman with a price quote. I did some research on the price he gave me, and it was extremely fair based on Edmunds and Kelly Blue Book estimates. I met with Mr. Edelman and saw the vehicle in the showroom. I asked for a "Car Fax" report. Bruce gave me an "Auto Check" report. I put down a $500 deposit and arranged for a test drive. When I went home that evening, I viewed and printed the "Car Fax" report that was available from the Queensboro Toyota website. That report agreed with the "Auto Check" report that Bruce gave me. When I took the test drive, I realized that the vehicle was exactly what I wanted, so I looked it over carefully. On the bill of sale, Bruce noted those items that needed attending to (a parking light out, a loose rearview mirror and some body touch ups). We arranged for me to meet with the Credit manager at a specific day and time and take delivery of the car the next day at 2pm. When I arrived to meet with the credit manager, he had been delayed but another employee assisted me. I arrived early to take possession of the vehicle and went over the vehicle while it was in the service bay. I pointed out a few items that I had missed. Long story shot.. they fixed them all before I took delivery and, it turned out that the mileage that they had quoted, 45000 was actually 4,500.0 on the Trip Odometer. The vehicle actually had 36,000 miles on it (like the Car Fax report stated). When I got the vehicle home I realized that it was missing a front cup holder, a cigarette lighter, and, more importantly, a jack. I returned to the dealership. Bruce met with the parts dept. He gave me the cupholder and ordered the cigarette lighter and jack which arrived the next day, and he installed both. I LOVE my 2007 Highlander. I know that nothing ever goes completely smooth when buying a pre owned vehicle, but I really found my experience of purchasing my Certified 2007 Highlander a pleasant experience. I honestly believe that Bruce really wanted to make sure that I was 100% satisfied with my vehicle and he went out of his way to make sure. Yes, there were some things that didn't go perfectly, but Bruce was there all the time on my side making things right. I don't know what it would be like to just walk into this dealership to buy a vehicle, but, if you shop online and contact Bruce Edelman, I'm confident that your experience will be as pleasant as mine.

HUTCHINSON

12 de ene. de 2011

I had a great experience from the minute I walked in the dealership. I called and spoken to Mr Alarcon in advance,he was waiting for me when I arrived, and we went straight out to the vehicles I had expressed an interest in. Mr Alarcon was extremely knowledgeable and I never felt pressured or up-sold. The process of buying a new vehicle was painless and honest and I would recommend VICTOR ALARCON and Mr Lakomy to any family member or friend.I financed my purchase and again the process was fast and painless. I apologize for not remembering the finance person's name but he worked hard to get me a good interest rate while going the extra mile to ensure I understood every aspect of the financing.

apolepalle

11 de ene. de 2011

We went to this dealership about 3 months ago to purchase a 2008 Toyota Avalon. We ended up getting it for a good price and thought the dealership was reliable. Whe we went to go sign the contract, we were treated with utter disrespect. When we asked to see the carfax, he showed it to us. Last month, we decided to get rid of the car, and when we went to a few dealerships, we were getting very low offers. One of them told us there was an accident on the car and we realized that the carfax they showed us was fake. Horrible dealership, buying a car shouldn't be so tough. We have bought two cars with Lexus, both amazing. We bought three cars with Toyota, all horrendous regardless of where you go. I'm done after this.

krusader6

1 de ene. de 2011

Went to the dealer to buy a used FJ Cruiser, advertised for 24999. Stood around for 20 minutes before the rude desk girl finally referred me to the sales manager. The sales manager got me Renzo from Liberia who was courteous and helpful. I showed him all the dings and dents in the vehicle, that clearly showed extensive off road use. The vehicle was also missing the side panel on the driver's side door, and another panel under the steering wheel. The steering wheel also had the paint scraped off! But Renzo insisted on the full KBB / Galves price of 24000. I started at 18000 and we reached a median of 20500, out the door bottom line price. the manager offered a 20,000 flat price if I used their financing. I agreed. Once that was done, I got the total bill, which added 2150 on top of the "out the door bottom line price"!!! I protested and they showed me that it was for tax and servicing, and that everyone was charged this. But I had negotiated for the bottom line price. I've been buying cars for over 20 years now, and I felt that they were dishonest. I walked out on them. The next day, I saw their ad again on autotrader. They had dropped the price to 19990. What a bunch of dishonest losers. At this rate, the only reason they do not go out of business is due to the majority of consumers being gullible and uninformed about how to deal with used car salesmen.. would recommend this place for college social science majors for a real time demonstration of fallacies and misinformation.

ruda_mk

30 de dic. de 2009

When I got there with intension of leasing a car, they gave me a good price forgetting to tell me couple of things about it till after I said yes....Like that the price will change dramatically if my credit score is not enough :(( Well than I left this dealer and almost lost a plates because apparently they do not know how to use a screwdriver. They called me to apologize after I completed customer service survey and Manager of Sales - Bobby (don't remember last name) - a Polish guy offered first service for free. So when I got there to get it done of course he was on the vacation and service guys couldn't do nothing. Then when I got there for 10000 miles service I approached him about it and his reaction was - well I dont remember calling you and since you do not have it on the paper to bad for you because there is nothing I can do" ... I won't even comment this words... Seriously, I'm getting anxious every time when I have to go there for service ... to bad no other dealer is close....

chaps28465

27 de nov. de 2009

I went to this dealership via the internet correspondence.When i got there to see the internet salesman Mr.Bedelman,he was assisting a buyer at his table,and he had another customer ahead of me.So right away that was not good for i don't have a lotta time to waste searching for a new purchase.So he quickly excuses himself from the exsisting customer,asks me and the customer ahead of me what were we looking for.After we told him,he goes back to his table and prints up a price printout and hands it to us to look over,then goes back to his intial customer.That was not my ideal experiance of visiting a dealership.Waiting on line to see a salesman who's trying to service too many people at one time is not what i needed.So being pressed for time,i wound up walking out in dissapointment.

Cashfornothing

6 de ago. de 2009

The experience I had with A. Kaplan from Queensboro Toyota was just horrible! He promises the world takes a deposit and then three days later tells me he can't get the car I want and then trues to up sell me on a more expensive model. This is exactly the clique the car industry needs to avoid not encourage. Please STAY AWAY from Mr. Kaplan he is not an honest man, just another sleeeezzzeee ball of a car sales man.

cstacey333440

16 de jul. de 2009

I came in to purchase a new Yaris. I signed papers and everything they said they would get me the car by the end of the week. I had to call them since I never heard from them. They told me they were having difficulties locating the car. The next day Arty called me saying they couldn't find the car but would sell me a corrola instead. I didn't want a corrola I wanted a Yaris. And to make matters worse Arty kept calling me "Sweety and Sweetheart". I ended up getting the car at Toyota of Manhattan in less then a week.

il318

14 de jul. de 2009

First, I did my research on a Toyota Sienna LE. I researched about the car itself and also the pricing by going to edmunds.com and also requesting quotes from other dealers. Once I got the lowest price, I had to convince the dealer that I thoroughly did my research and that I would not pay a penny more. He figured that I knew what I was talking about and didn't try to add anything after that. They made it very simple. The quote that I got was the price that I paid. It also helped that there was a promotional 0% APR for 48 months so that I didn't have to compute the finance charges. They were all very nice to us. It was a pleasant experience. I liked it so much that I gave them business for two more Siennas for my friends.

faisal0926

20 de oct. de 2008

Pros:The sales rep was very friendly and helpful. I bought a brand new 2008 Rav4 from here. He explained every feature of the car in details. Ask for Alonso. He made sure we were happy with the sales experience there.Cons: We did not get a good price on the car we traded in. It was a 2001 Nissan Maxima GLE. We had gotten better quotes for it from Nissan Dealers.

mrcamry

23 de sep. de 2007

I had the most wonderful experience purchasing a car from Jennifer. She was completely honest on the internet and the telephone, she explained the difference between the different camrys and made sure I purchased the exact car with the options that I wanted. I would recommend anyone who is looking to buy a toyota to call her. She introduced me to her manager al who was shy but I could see they had a wonderful relationship and that he completely trusted her to give me the best pricing! I felt like part of their "family" as she said in her emails to me.. very professional and very pretty too!!

RippedOffGuy

14 de jul. de 2007

These guys are the worst.

opzzy1980

27 de dic. de 2004

the dealership is surrounded with bab wire making your buying experience uncomfortable. when i approached salsesman i found he spoke very little english and he did not even have the model which i wanted not only to test drive it but to even look at it. he told me that he can make an appointment to get a car so i can drive it who whats to go through all that just to see a new car. he then brought me into a cubicle and showed me pictures of the car. i later bought the car from five town toyota. this dealership is unprofessional and especially unpresentable. no customer parking and the deals dont make up for it. try to by vechile from one of the volume dealerships on long lsland the extra half hour drive will save you money and assure you a 100 percent better buying experience. this dealership is like a homeless bum under a bridge and that is where it is located and what it looks like.