Justin Vass

15 de sep. de 2021

I brought my vehicle in the service department today to check on a ticking noise that came from the engine. I had purchased the vehicle from Ramey's Automotive in Richlands, VA about 3 years ago. When purchasing this vehicle I was advised by the sales man that the vehicle had a lifetime power train warrenty and had even stated to me if the vehicle had 300,000 miles and the engine blew up, it would be covered. In saying this, I made the recent appointment and advised the service department of this warrenty and advised them again when I dropped the vehicle off, neither time was I advised any different. About 3 hours later I was advised that they attempted to diagnosis the problem, but advised they would have to pull the intake which would obviously require new gaskets once they were complete. I was also advised that they checked for codes, why I dont no because there was no indication of any trouble codes available. I was then recommended to take my vehicle to a dodge dealership as they were more capable of diagnosising my vehicle. I again advised them that I had a lifetime warrenty and was advised that this was not correct. Paperwork indicated that I had a 36,000 miles or 36 months warrenty, which had just ran out. To say I was furious would be an understatement and although I understand car dealers lie and I should have been more thorough about making sure I was getting what I paid for. To add insult to injury the service man told me that the sales man that sold me the car probably just didn't no what he was talking about. Considering I paid $25,000 for a vehicle and have purchased from them prior, I feel that this is overall unacceptable and I will not be continuing business with them in the future. Also, after all that the service rep told me they weren't able to diagnosis my vehicle and that I had to pay $95.00 for the hour and diagnosis check to get my vehicle back. In all if I could give less then 1 star on this review I would! Buyers beware!!!

Gary Allison

9 de sep. de 2021

I got this 21 chevy with problems service seems no one cares with my troubles very disappointed with ramey of Richland va

Daniel Moore

4 de ago. de 2021

Very friendly and easy to work with,always buy here! John Craft us the guy to see!

Vikki Wilson

16 de jun. de 2021

We had to take our car to get the key fob fixed, they done a really good job

Benny Royal

20 de abr. de 2021

It's all good I work there