Justin

6 de sep. de 2015

I have been to quite a few dealerships and had the pleasure to work with a great team here. John Aragon and his team will be my team for a long time because of the way that they do business. Great prices, good trade in values and great financing are only the beginning. In my opinion it all boiled down to fantastic service, respect, and honesty.

Jana

8 de feb. de 2015

My husband and I checked out 3 local Ford dealers. I had just had foot surgery and wanted to do as much as possible online. Thanks to Shawn this was very easy. They had the vehicle I wanted. We went and looked at it. Randy let me drive the vehicle home and the next evening we bought it!! Easiest purchase through a dealership that I've ever had!! None of this waiting around for 4-6 hours and they not only met the price I was looking for but also it was $1,000 less!! Great experience!

Cody Jones

2 de feb. de 2015

Lisa is great. Very great service. .........................

Curtis

17 de oct. de 2014

I just went in for a simple oil change on my new car our company purchased from here. I also told them that my tire sensor were showing that my tires are low. After waiting for two hours I finally left the dealership. I would not recommend this dealership for service.

Sharon B.

8 de sep. de 2014

We did not hear back from anyone from the Cars.com inquiry. We did go to the dealership on Labor Day to take a look at the car we had contacted them about and ended up making a deal that day and took it home. Our salesman was great to work with and very helpful!

tbuell2

22 de ago. de 2014

Excellent vehicle, excellent service, excellent people. We spent a late evening purchasing the vehicle and thru it all the personnel were first class. We came back after the weekend with a rock dent in our hood and received first class support.

Lakehighlands

20 de ago. de 2014

Took my truck in for oil change, faulty service ended up costing 8,400 dollars in repairs. They wouldn't stand behind or take responsibility for what they did. Worst experience of my life dealing with service and used truck department. Wouldn't recommend them to my worst enemy.

codycole

16 de ago. de 2014

Total satisfaction: friendly, polite, no pressure or hard sell, they listened to what I wanted and responded with the right car. I recommend this dealership over all the seven I visited. I particularly want single out Mike Shirf in sales, Robert Piggie in finance, and Colton Baker who made everything simple and easy.

Mike

13 de jun. de 2014

Body shop has the worst cusomer serice I've every experinced. I was lied to and treated poorly by Collsion Center director

Brian4187

18 de mar. de 2014

Our salesman, Michael Moore is an excellent salesman and deserves a raise! He made my buying experience an enjoyable and fun experience! "Posted as a service per authority of the business, review written by customer."

Aaron4524

26 de feb. de 2014

I enjoyed my experience, it was quick and painless. I will recommend this dealership to anyone that is looking to buy a car. "Posted as a service per authority of the business, review written by customer."

Carlos1575

13 de feb. de 2014

Terrance and Greg made my experience buying my truck very easy and they are very knowledgeable about the auto industry. "Posted as a service per authority of the business, review written by customer."

Maranda

24 de ene. de 2014

My husband and I had a wonderful buying experience. Bruce in internet sales took great care of us and got the price where we wanted it on our trade and on the vehicle we were purchasing quickly and with no hassle at all. Kevin was great in finance as well, everyone we encountered was very friendly. We were out of there in what seemed like no time with our Certified Preowned Ford Edge. We will definitely be back to do business with these guys as well as have our vehicle serviced here. We have already recommended and will continue to recommend this dealership to our friends and family. We are completely satisfied with our Ford Edge!

Wilmer

23 de ene. de 2014

Since the time I bought my vehicle, to the service the employee at Prestige Ford have been great. "Posted as a service per authority of the business, review written by customer."

Dominique

16 de dic. de 2013

Got a great deal fast and easy, great sales people! Thank you! "Posted as a service per authority of the business, review written by customer."

Lisbeth

5 de dic. de 2013

As always this was an awesome experience and I will continue to shop for future vehicles at this location!! See you in three years!!! "Posted as a service per authority of the business, review written by customer."

Lance

26 de nov. de 2013

My sales person Greg went above and beyond on helping me select my new truck. I arranged my purchase over the phone and when I arrived to the dealership Greg had my new purchase ready to view. Greg had also setup all the financing and I had the excellent over all experience with the whole dealership. Thank you all for the outstanding service! I am enjoying my new vehicle!! -The above review was posted as a service and with the authorization of Prestige Ford, and the comments and opinions expressed in the review are those of a customer of Prestige Ford.

Lewis

15 de nov. de 2013

Everyone here is very professional and extremely nice. I will be back to purchase a new vehicle here in about 3 or 4 years. I will also have my escape serviced at dealership. Thanks! -The above review was posted as a service and with the authorization of Prestige Ford, and the comments and opinions expressed in the review are those of a customer of Prestige Ford.

Gail Ambrose

22 de oct. de 2013

I am frankly surprised reading the reviews; perhaps it is older people like myself do not know about the power of the internet and networking. Last December I purchased a brand new 2013 Taurus. The salesman was really nice but unlike many years ago when you purchased a car, he does not handle the pricing. After agreeing on a sales price with he salesman, we were then sent to the finance manager (who is no longer there). No details: simply he magically built in to the tune of approximately $6,000. to the final financed price. After my finance man looked at the paperwork, he returned with me the very next day to cancel the $4,370. in EXTRAS we were not aware that we were being charged for. Later, I also saw that the base price plus 6.25% sales tax did not equal their figures either. After numerous phone calls, 2 in person meetings, several e mails etc. NO RESOLVE. I hate to think that any of this was deliberate, especially after meeting with the new finance manager. I thought would be the man to fix this, but her too has not gotten back with me. Extremely disappointed !!

Scott

14 de oct. de 2013

Your sales people were excellent I would recommend my family and friends to purchase there. Awesome group of employees work there. -The above review was posted as a service and with the authorization of Prestige Ford, and the comments and opinions expressed in the review are those of a customer of Prestige Ford.

Wood

3 de oct. de 2013

Tony Roberson Is one of the most knowledgeable car salesman that I have ever met in my life. We are very pleased with our purchase. I would definitely recommended Tony to my friends.

MM

3 de oct. de 2013

When my AC went out in my '98 Sable I panicked. I am required to arrive at my job in professional dress and makeup ready to greet clients. Impossible in 100 degree heat without AC. On the recommendation of a friend I took my car to Randall Reed Prestige Ford. The service staff was amazing. They were courteous, answered all my questions, did what they said they would do, and got my car back to me promptly as promised. I recommend Randall Reed Prestige Ford to everyone.

Corey Stanton

3 de oct. de 2013

I would consider my experience and conversation with Mr. Tony Robinson, as the most professional car salesmen I've ever had the pleasure of working with. He was very knowledgeable and courteous of my time and the decision-making process on my next purchase at Prestige Ford. I could not habe asked for a better car buying experience. All Around Great Guy!

TY Yates

3 de oct. de 2013

Prestige will make it happen and Tony is the ONLY salesperson I will work with. He gets the deal done and has for everybody that I referred to him. Usually I don't trust car salesman but Tony is different and makes me feel like I matter. Thanks Tony!

Nathan Honzell

3 de oct. de 2013

My experience at Prestige Ford was excellent! I couldn't have been happier with the salesman i talked to Travis Stickles. The service was great.

Tessa Belk

3 de oct. de 2013

My salesman Travis Stickles was excellent. I would recommend prestige ford to all of my family and friends!

Liam

25 de sep. de 2013

Amazing Service! Everyone was very outgoing and nice!! Have already referred a friend where they also purchased a new car!!

traditionaldodge

14 de sep. de 2013

Don't even drive a Ford.. but my friends that do recommend Jason Shannon for service. So I went over and checked him out and it felt like he treated me just like I was a ford customer.. attentive to what my issues were.. fast to gather information and provide estimates on expense and time.. I will be going back, and he may even convert me to a Ford one day.

dumas100

31 de jul. de 2013

This dealership Prestige Ford, had an F-150 that was the exact truck that I had been looking for. It had every option and was equipped as if I had ordered it myself. My only problem was the price which was being advertised as $35,132.00 with a Ford Customer Cash Rebate thru July 31,2013 of $3500.00. I just thought it might be more than I should spend even with the discounts, but without the advertised incentives and rebates it was certainly a no. So I continued to struggle with the decision for three weeks. Looking at the truck nearly every day on the dealership's website. After carefully weighing out all the factors I came to a decision.I decided to buy the truck and called the dealership only to learn from the sales person that the pricing on that truck was incorrect (bear in mind, I had been looking at this truck on the internet for three weeks at this price) an the truck would be $3000.00 more due to the fact that the dealership had installed "add ons" and I think mentioned something about wheels but had somehow not adjusted the price to reflect these extras. Bottom line, the price went from $35,132.00 to $ 38,132.00 while I was on the phone, with the sales person. The next day I called the General Manager of the dealership to tell him that I thought that they should honor the price they had been advertising for weeks! He told me he would check into it and call me back and he didn't. I addition, did I mention that I have already bought one truck from this dealership and was a returning customer? Not only is it bad business to have your customer feel like he's been the victim of some type of bait and switch scam, I do believe it is illegal. One other thing about the situation, I have spoken to a salesman, the assistant GM and the GM and not one of these people has said to me "I am sorry for this mess and we will do everything we can to make it right for you". Seems to me that is what "customer service" should be all about.Frustrated!!

the-sicilian

31 de jul. de 2013

The salesman was nice, but the finance man and I could not agree on a price.

alntexas

30 de may. de 2013

Bill is the only one I deal with...Always gets me in and out fast my life doesn't have to stop for an oil change!!!!love love Mr Bill...

garlandguy

7 de mar. de 2013

My mom purchased her 2011 Escape at this dealer a few years ago and it was the easiest transaction ever. The whole in and out process took about 2 hours. We also had an awesome salesman (who no longer works there unfortunately). I personally was looking at trucks on their lot one day and he came up to me, gave me his business card and told me if I had any questions to contact him. The next day was when my mom told me she wanted a new car and I remembered I had his card and went to see him. A few months later I wanted a new truck and went down there and advised a sales manager I had seen a special elsewhere on a supercrew F-150, he told me that the only way i could get to that price was to take a supercab which i didnt want. (loss of business number 1) I ended up purchasing at another dealer (the one i wanted) later that day. About a month later my best friend wanted to rid of his aging other brand vehicle and wanted a Ford. She and I went down to Prestige and attempted to negotiate on a Fusion, they told us the model she was looking for was out of stock and that we would have to wait. (loss of business number 2) She purchased at another dealer the same day..the model WAS in stock at another dealer. About a month ago I went to look at trucks and wanted a different model than what I had, i stayed out on the lot for over an hour... no one. I didnt know the customer had to find the sales associate these days. No one literally wants to get off their you know whats at this dealership. As I proceeded to leave a salesman approached me and asked if anyone was helping me. I said i was just looking and he said he would check on my after his lunch. Thanks? I guess? Ill be gone by then?(loss of business number 3) A few weeks after that I went to the dealership website and used the instant chat feature. As I asked a few questions I was proceeded to be belittled and manipulated by Joe Ritmos condescending attitude. (loss of business number 4). Then about 2 weeks ago I called yet ANOTHER sales manager by the name of Bruce. He told me he was with a customer (understandable) and would call me back. That was 2 weeks ago and no call. (loss of business number 4). I dont know how this dealership has any business? yet again when I take my truck for an oil change there is never any customers in the show room.

"SatisfiedTH"

19 de dic. de 2012

After searching for the car I wanted for months, I finally went online to cars.com and contacted Randall Reeds Prestige Ford. As I walked in I was greeted and a salesman helped me from beginning to end. The process was so easy and hassle free that as I was signing my paperwork I realized WOW I finally got it and so easily!

mathewsr2

26 de nov. de 2012

I researched online for a new vehicle for about a week. I bank with usaa and I am retired from the military. Prestige ford was on their "certified dealer program" along with many others. USAA sent out my request to several different dealers around dallas. I went with Prestige ford because of the level of integrity mr barner had showed me. He was the only dealer that gave me the military discount and was the first or 2nd to respond and the only one to actually provide actually pricing, even though every ford dealer should offer it. The attention to detail and his promptness was enough for me to give them my business. As far as the rest of the process goes it was very easy and went smoothly as smooth as possible they have a very nice and clean facility.

Football Enthusiast

24 de nov. de 2012

Terrance Harkey was an excellent salesman, he cares for his customer, it's just that I did not want to purchase such a new car. I need like a 2010 Escape, but good man.

KSternenlicht

27 de sep. de 2012

After a rear end collision, I took my Ford Focus into the service center to have it fixed. The car was running fine before getting it fixed. The collision just caused the rear end bumper to be damaged as well as the reverse lights. I took my car to the dealership because I felt that it was the safest and most reliable place to get my car fixed. Within 24 hours of getting my car back, the battery died. I thought nothing of it and had it replaced for free since it was under a warranty. But the car had been a little slow to start since I got it back. I honestly thought nothing of it until today when it didn't want to start. I took it to the Auto Zone down the street and had a system check done on the car. The starter was bad. The mechanic who looked at the car said that the starter looked old. Well, I had to have my car running and paid to get the car fixed, the starter replaced. But, when the mechanic replaced the part, they showed me that the starter was not the original factory part, but was from a junkyard. It was clear that the part was from the junkyard because it was marked with the junkyard marking system, was much older than the car itself, and did not have the Ford logo on it like all of the other factory parts. I bought the car NEW from Ford. I am the first and original owner. No one has owned the car except me. I have NEVER EVER had the starter replaced before. The original factory starter should have been in the car. Obviously, one of the mechanics working at the dealership in the service department switched out my starter with one from the junkyard. I have never ever heard of this happening before and am shocked and outraged that such an event would even occur. I am also concerned for everyone else who has gone there and who might in the future who may unknowingly encounter this mechanic.

KSternenlicht

26 de sep. de 2012

After a rear end collision, I took my Ford Focus into the service center to have it fixed. The car was running fine before getting it fixed. The collision just caused the rear end bumper to be damaged as well as the reverse lights. I took my car to the dealership because I felt that it was the safest and most reliable place to get my car fixed. Within 24 hours of getting my car back, the battery died. I thought nothing of it and had it replaced for free since it was under a warranty. But the car had been a little slow to start since I got it back. I honestly thought nothing of it until today when it didn't want to start. I took it to the Auto Zone down the street and had a system check done on the car. The starter was bad. The mechanic who looked at the car said that the starter looked old. Well, I had to have my car running and paid to get the car fixed, the starter replaced. But, when the mechanic replaced the part, they showed me that the starter was not the original factory part, but was from a junkyard. It was clear that the part was from the junkyard because it was marked with the junkyard marking system, was much older than the car itself, and did not have the Ford logo on it like all of the other factory parts. I bought the car NEW from Ford. I am the first and original owner. No one has owned the car except me. I have NEVER EVER had the starter replaced before. The original factory starter should have been in the car. Obviously, one of the mechanics working at the dealership in the service department switched out my starter with one from the junkyard. I have never ever heard of this happening before and am shocked and outraged that such an event would even occur. I am also concerned for everyone else who has gone there and who might in the future who may unknowingly encounter this mechanic.

JesseB

26 de jun. de 2012

I'm very pleased with the way Billy Nash explained everything to me. He was very polite and he knew a lots about the vehicle. I'm completely satisfied.

chigawaa

23 de jun. de 2012

My wife and I went to Prestige ford to Purchase a Certified used ford Edge that was listed online for $24000. After calling to verify the price and vehicle availability we headed to the dealership. After agreeing to purchase the vehicle we headed to the finance office and I asked to see the price breakdown because the payments seemed very high. They had added almost $5000 in extras (Glass protection, oil changes, Extra warranty, etc) to the cost. After explaining that I wasnt interested in these "Options" I was told that they couldn't sell me the vehicle because that didnt leave them with any room for profit margin. Confused, I asked if the price of the vehicle was $24,000 or $29,000? The Used Sales Manager stated it was $24,000, I then offered to pay $24,000 plus TTL and was told no. he explained that he didnt want to sell the vehicle to me and they have the right to deny business to anyone. I would recommend avoiding this dealership at all cost. As I feel this falls under the Deceptive Trade Practices Act I have sent complaints to the BBB and the Texas Attorney Generals office.

Bill P.

30 de dic. de 2011

The fears that you typically have going into a dealership weren't realized here. It was a great experience, with honest salespeople.

jamesraby

18 de dic. de 2011

I was browsing around the internet looking for a new truck, and found a very good price on Prestige Ford's website. I called and talked to a sales person to confirm the price before I drove acrossed town, fighting traffic, to get over there. Upon arrival at the dealership the sales man Monty asked me exactly what truck I was there for, he said he needed to go drop some paperwork off in the "back" and he would be right out. He was gone about ten minutes and when he returned he took me to his office and told me to look online and tell him exactly which truck it was. We pulled up the website and the truck was no longer on there, he acted like it was never there in the first place and just looked at me like i was stupid or something. In my opinion when he went to the "back" they deleted it off the website! When we finally figured out what kinda truck I wanted the price was about 5K-6K more than the price that was on there website before I drove across town. I'm not trying to get any special treatment or anything like that but if they couldnt sell me the truck at that price they could have told me that on the phone and I would not have wasted my time!!!

ingramone

2 de nov. de 2011

When searching Edmunds for used cars, I saw an advertisement for a 2001 Audi TT coupe that I was very interested in. I sent the contact sheet in, and received a reply from Monty Melton. I responded that I would be in that evening, as soon as I got off of work to look at and possibly purchase the vehicle. By the time my wife and I made it from our jobs in Fort Worth over to the dealership in Garland (a trip of over 40 miles) it was 7 P M, and the dealership was a ghost town. The lady behind the desk in the new car showroom attempted to call Mr Melton, but he had already left for the day. She managed to find Joe Ritmo to help us. Mr Ritmo dug up the paperwork from my contacts with Mr Melton, and came up to tell me that he was not able to get the keys, as the person who kept custody of them had left for the day, but he was more than happy to let me take a look at the exterior.He then went to get a vehicle so that we could drive back to where the car was parked. When he eventually returned (20-30 minutes later), he said that he had not been able to find the car, but would drive me around the lot to look for it, just in case he had missed it. We drove the entire lot. Both sides of the front and the back, around the detailing building, over to the fleet area, and around the back of the buildings of the fleet side. After we had been around the entire property, Mr Ritmo dropped my wife and I off at the front of the New Car. He stated that he would be in the next morning by nine, would speak to Mr Melton, and track down the vehicle, then call me. The only options that he could think of that might explain the disappearance were: (1) it was in service for something, (2)it was taken to auction, "but that was not likely since cars are taken Wednesday morning", or (3) a salesperson had demoed it home, contrary to company policy. The next morning (today), when I got into the office, I sent an email to Mr Melton stated what had occurred the previous evening, and that I was still interested in the car, to please let me know what was going on. When I had not gotten a response by 11:15, I went to the website and used the chat feature to see if I could get one of the internet sales people (Mr Melton and Mr Ritmo are both internet sales) to find the status. The lady who I chatted with said that she spoke to Mr Melton, and he would find out, and call me "very soon".The call from Mr Melton came at 1:30 P M. He stated that the car had been sent to auction, but that they had called to have it brought back, and it should be back on the lot between 5:30 and 6:00, but that he would call me to confirm.That call never came in. My major issue is that I contacted the dealership early on Tuesday expressing interest. Instead letting me know that the vehicle was scheduled to go to auction, or letting whoever takes them to auction know that it needed to stay on the lot, no appropriate action was taken. The fact that none of the sales people seemed to have any clue what was going on, especially since it was the first of the month, and it had been very slow. I was allowed to drive almost 100 miles (round trip) to look at a vehicle that was no longer available for sale. Very sloppy, and very poor customer service. I will never do business with Randall Reed Prestige Ford, and will be sure to let everyone that I know how I was treated.

mrsmoore777

17 de oct. de 2011

I bought a used car, was allowed to drive away with it but was then harrassed by the finance department for days after leaving. Then I never received any copies of the documents I signed for my records. They were so quick to get me to buy, but dealing with them after has been a nightmare!!! Try a different FORD dealership!!!

tedwj

24 de jul. de 2011

I was in 5 different dealerships in one day, Prestige Ford was the most pleasant to be in. It did not feel as if the floor manager has just finished reading a Zig Ziglar book and was trying to implement everything they had learned. Sure Zig's influence was there but he had not just puked "happy sales environment" out on the floor. I will shop at this dealership before I look any place else.

txhank61

4 de jul. de 2011

this dealer is so crooked. my wife and i were to buy a car. financing was done. we were to come to the dealer and sign paperwork. take the car home. i called jean paul tues morning to confirm the time we were to come to the dealer. at this time he told me the car was sold to someone else

Dubya

28 de abr. de 2011

I was lured in by a letter from Randall Reed's Prestige Ford offering me almost $17,000 for my 3 year old vehicle. It said that Randall Reed's Prestige Ford needed to increase its inventory of quality used vehicles, and they would make me an offer regardless of whether or not I wanted to buy a vehicle from Randall Reed's Prestige Ford - AND - if I came in for an appraisal, I would get a $25 gas certificate (which is a lie).So I went in, figuring worst case scenario, I would let them make me an offer and if I didn't like it, I would get a $25 gas certificate for my time. They showed me some vehicles and we talked money, but we couldn't reach a deal, so I thanked the salesman and asked for my gas certificate, and he gave me some tri-fold pamphlet on how to request a gas certificate, which instructs you fill out a form, then send it registered mail to an address then wait 4-8 weeks for a certificate, fill it out and attach a gas receipt, then send it in and wait another 4-8 weeks for reimbursement. But wait, there's more! You are only allowed to submit one reimbursement and it has a maximum of $10. So if you get $50 in gas and try to get your $25 reimbursement, they will only send you $10. And that's AFTER you've paid to send them forms via registered mail.When Randall Reed's Prestige Ford scammed me on a $25 gas certificate, it made me thank my lucky stars that I didn't trust them to sell me a car!

Stuart Stegall

3 de dic. de 2010

I have both purchased a new vehicle and serviced Ford my other vehicles at Prestige. Everyone is always nice, reviews details and I love that I get coupons regularly to help me save. Another thing that I am glad to see is that they have wireless. I have been able to work and even get food at their cafe while I wait. It makes things much more enjoyable.

nikkib161

18 de dic. de 2009

Purchased a brand new Explorer. Sales lady wasn't very knowlegable but she was new so we gave her a break. After the papers were signed she rode with us to the gas station for our free tank of gas. Would have gladly skipped this step if I knew that she was going to open the rear passenger door and hit a pole there. Comment was "oh just something to remember me by". It was very little transfer paint on the underside of the door, really not visible but if you just spent 40,000 grand on a vehicle and the sales person did that wouldn't you expect a little more than something to remember me by? Then we had ordered rainguards. They called on Wednesday told us the guards would be in on Thursday. They told us to bring it in on Friday at 8am. My husband gets there and is told that no one will be in the service department until 9am. It is currently 4:17pm and he is still there. Apparently the warehouse shows they were delivered and no one can find them. So we sit and wait 8 hours for a 10 minute job. Really considering handing the keys back to them, no matter how much i like the car.

katmomie

20 de abr. de 2009

We responded to the TV paid program that stated everyone is financed. We explained to Ms Carston at Prestige that we did not have money for down, trade, nor cosigner and that our credit wasn't great. We need a vehicle due to mine being totalled. She guaranteed that we would be financed with 0 down. Not so after we drove over 38 miles one way to get there. The sales rep came back and said we would need both money and a cosigner. If this dealer had been honest, we would have saved both time and gas. I can think of alot of places that I would have rather drove the 80 miles to.