Mercedes

24 de mar. de 2016

The dealership is very helpful in finding the right car for you and family. The staff is very welcoming and this dealership had a wide selection of cars to choose from.

Frod28

13 de mar. de 2016

It was great purchasing my first Benz! Gina was amazing she was patient and got me in the car I wanted ! I advise you to go see her !Frank

BenzFan

5 de mar. de 2016

After visiting other local Mercedes Benz dealers in the Monmouth County area I found this location the best by far! Our sales representative Gina Pantano was friendly, efficient, extremely helpful, and accommodating. She searched high and low for the exact model I was looking for and was able to locate it and deliver it quickly. The management here is also very friendly and we never felt the extreme sales pressure that you normally run into. The other dealers we visited, for the most part, ignored us and also didn't follow up when we tried to get information. The employees here are gracious, professional, and knowledgeable. I'm looking forward to driving my GL for a long time to come and would recommend this dealer to anyone looking for a relaxed and professional experience.We'll be back for sure!

rj212

29 de feb. de 2016

Superb experience all around with sales and management. Incredibly professional from the moment we walked into the dealership for the first time. Client Advisor, Gina Pantano, was excellent to work with. Proactively found me a material discount through my employer and kept me informed every step of the way during a delivery delay caused by the record snow storm across the East Coast in late January. Leigh Farrell and her full team made the car buying experience very smooth and hassle free. Highly recommend this dealership.

kopk31

20 de feb. de 2016

we recently leased a 2016 mercedes from the ray catena dealership in freehold...the transaction was completed in a most professional manner...our client representative gina pantano was most helpful and a very hard worker...we were most confident with her ability to guide us through the process.....gina pantano is a credit to the ray catena dealership...she is an integral part of the team...integrity, personable,engaging are all very descriptive of gina...in addition nick traina who we already knew from prior transactions was great and worked behind the scenes to secure a positive experience...thank you to Gina Pantano and Nick Traina

Tom N

15 de feb. de 2016

The sales and management were excellent. Best experience I have had in quite some time. Would recommend them to anyone! If you want excellent service this is place to go.

Ira Lenner

21 de ene. de 2016

I had a very positive experience both with the sales rep who took care of me, Nick Castaneda and the Sales Manager whose name was also Nick. They were knowledgeable, courteous and professional. They provided me with info as well as showing me personally the vehicles I was interested in.My final comment to them was that is why I bought my newest Mercedes from Ray Catena as I feel the people at Ray Catena are truly a pleasure to work with/ Ira Lenner

john c

17 de dic. de 2015

I have owned 5 new Mercedes-Benz cars over the last 10 years and even though I live about 5 miles from the Mercedes dealership I never bought at that dealership because the sales staff was not knowledgeable. After staying at the dealership for hours to try to get the exact car that I wanted they never came through or the price was out of line compared to other dealers that I visited . This time it was not that way. I went to 4 other dealers and then decided to go to Freehold Mercedes-Benz Dealer and I was told that the dealership had a new owner. I must say I was most impressed with the staff. Gina Pantano was terrific. I purchased my new car there for the first time. Gina Pantano was very knowledgeable and efficient. She located a car for me and told me when I could pick it up and it was ready when I arrived at the dealership. She was constantly in touch with me throughout the process which was very reassuring. I will continue to purchase all future vehicles from Gina Pantano. Mercedes is indeed fortunate to have such a wonderful person on staff.

chelseasullivan

7 de dic. de 2015

From service, to sales, to finance, my experiences at Mercedes-Benz of Freehold have been nothing short of enjoyable. Over the last month, my family and I have worked with the Freehold team in many aspects, and every member has gone above and beyond to succeed our expectations, and has been happy to do so, too.When bringing in our cars for servicing, Vito and George have been straight-forward and honest, and have made what can be a dreadful trip quite the opposite.When looking to make a new purchase, Dan, Freehold's Sales Manager, and Tom, one of Freehold's Client Advisors, were both so extremely patient, I can't even begin to express my gratitude. Never did I feel like I was just another sale for the month. Their interests were always in finding me a car I was happy with, comfortable in and excited to drive (even after visiting practically every day over the last week). They've put a permanent smile on my face.When discussing financing options, Nick, too, made what many may consider to be the least favorite part of the car-buying process, enjoyable. No question was too small, which was very much appreciated.And even after this process was finished, and the team had already won my business, I learned the ins and outs of my new purchase, with a delivery consultant, Rob, who taught me all there was to know, with so much enthusiasm. And, I was given a big congratulations from their GSM, Anthony.What I can say is this: If you're looking to make any car buying decisions, see Mercedes-Benz of Freehold and meet the Freehold team. My experience has shown me that their #1 priority is making the customer happy. And for the customer, finding a dealership your comfortable with is the most important step.

Alanlefko1005

4 de nov. de 2015

I have now purchased 5 cars from the dealer and Willie Barron is my go to guy. He is by far the best car salesman I have ever worked with in my 36 years of buying cars. Willie makes sure that my needs are met and gets me the best deal possible. I have already recommended him to a number of people. I enjoy working with him also because he makes the deals enjoyable. It is clear that he loves the cars that he sells and makes the total experience outstanding. It also helps that he has great support from the general manager, finance team, and concierge professionals.

joan

2 de nov. de 2015

Willie Barron is an excellent Salesman He 1st helped me when I purchase my 2008 C300 and now with my 2012 C300 he is great.

debbie35

24 de oct. de 2015

Vito on of the service advisors was a wonderful person to deal with. He really helped to fix the problem with my car in a very friendly and timely fashion. If you need service, look up Vito!!!

cheech35

2 de oct. de 2015

No high pressure sales tactics very relaxed atmosphere. Bill the salesman just explained all the options and what was available and let me decide what was best for me. They dd not push anything and let their product speak for itself. Very pleasant experience and would highly reccomend.

BABEFOREVER

17 de sep. de 2015

My Mercedes GLK lease came due and I went back to the dealer and was lucky enough to get a salesman named Mark Militello.. The salesman was extremely patient with me and took me on numerous test drives. Because I am a woman I have found that many of the male salesmen are very condescending towards women.. Mark was not like this. He treated me like an equal. The Mercedes, the glk that I had for 3 years was a very reliable and fun to drive suv. I was very comfortable in it and it especially had great visibility which in some of the newer cars are lacking especially in the rear window. MY experience with Mercedes and mark militello was exceptional and I would buy another car from mark in the future.

Kate

21 de jul. de 2015

Just bought my first Mercedes from Mercedes-Benz of Freehold. Mark Militello helped me to find the perfect car. He was very helpful and very professional. I would definitely recommend this dealership and working with Mark for your purchase. The entire staff was great.. from the receptionist at the front desk to the gentleman who instructed me on how to use the features in the car. thanks again... super happy with my purchase.

cbreese0620

20 de jul. de 2015

Bought my first Mercedez from Gina Patano, she was absolutely amazing. From start to finish Gina went above and beyond for me. We spent three weeks on this purchase and Gina did everything from making sure the car I picked was the best one suited for me as well as making the paper work an absolute breeze. Nick the financial manager also made everything with this purchase very easy and worked hard to get me the best price possible. I would recommend this dealership to anyone looking to purchase the car of your dreams with the most knowledgeable as well as professional staff there is. I will never go anywhere else for another car again!

Car Dealer Review

19 de jul. de 2015

Mark Militello - a great guy to deal with! He handled the leasing of my new Mercedes C300 in a professional manner. His expertise and effort in providing me with a vehicle meeting all of my requirements, plus obtaining a great deal for me, was outstanding. I fully recommend Mark in handling your deal.

Benz Guy

7 de jul. de 2015

Gina was wonderful to work with. If you want to be in good hands and plus receive a great deal then i recommend giving Gina Pantano a call. She was completely transparent with me on all stages of the purchase process. So im certain she will be sure to do the same for you as well.. Not only did she arrange for all of my paperwork to be made readily available for me to just come in, sign and drive. My new 2010 C300 4 Matic was glistening upon my arrival. I would definitely recommend Gina as well as to any of the other people at MB of Freehold. I will be sure to shop again.

CLMmotorsports

1 de jul. de 2015

I purchased a 2012 CLS550 and had some minor issues with steering wheel vibration. This was my first service issue which required me to bring the car into this dealership. Upon arrival, I was directed to my service agent Liz Milo who has been outstanding. She is extremely detailed oriented and truly represents the utmost excellence in customer service. I'm very appreciative in Liz's hard efforts and diligent work ethic in keeping me informed. I highly recommend in bringing your vehicle to Freehold Mercedes Benz and requesting Liz to be your service agent. Thanks !

carriecar13

29 de jun. de 2015

I went to Mercedes-Benz of Freehold to see a used Hyundai Elantra Hatchback that I saw listed online. I expected them to be courteous and bring the car around for me to see and leave me to check it out, but I never expected the staff to jump through hoops for someone looking to buy a trade-in at a fraction of the cost of most of their cars. After Gina took me for a test drive she walked me through my options, patiently answered all of the basic questions a first time car buyer would have, and added no pressure to the decision process. I decided to bring back a family member to see the car, and when we decided to start the paperwork it was already near time for the dealership to close. Steve welcomed us in with no rush, and talked with us while the paperwork was started. Nick smoothed every bump in the financing process with optimism, ensuring us that he would make it work. All three of them, as well as the team who stayed to detail and ready the car to make sure I could take it home that night, were wonderful. From start to finish the same three people helped me and were there until I drove away more than two hours after they expected to be home with their families. If that isn't amazing customer service, I don't know what is..

attjbuccella

23 de jun. de 2015

I just purchased my fifth Mercedes Benz from Mercedes Benz of Freehold. New management, new sales people and new finance manager made buying a car easy and transparent. They are large enough to make things right and they know they have to do right by every customer that walks through the door. I highly recommend Gina Pantano as a salesperson; super knowledgeable and smart, she is an example of the new blood that has made this the best dealership for 2015 and beyond.

LindaLee

7 de jun. de 2015

After many years of hoping to drive a either a BMW or Mercedes Mark Militello made it happen for me. I told him what I wanted and he went above and beyond. Mercedes won and I'm glad it did. I would absolutely recommend Freehold Mercedes Benz from the reception to Mark, Robert Lisi and my experience with the Finance Department as everyone's next choice,

benzzie

3 de may. de 2015

I have been in a benz family for over 10 years, recently needed a part for my car, stopped at this dealership since I was close by. Usually I don't say nothing If I don't have nothing good to say..... So I won't say too much.... It was horrible experience, this kind of service should not represent Mercedes family. They should probably change the brand ..... Very disrespectful. ....

FreddyBo

29 de abr. de 2015

I have had the pleasure of leasing from Mercedes -Benz of Freehold in the past and it was a No Hassle, congenial and comfortable process. This is what brought me back to Mercedes- Benz of Freehold after doing some window shopping at other various dealerships. I have had lease cars since 1999 and I can say without hesitation this was the most agreeable. I'd like to extend my sincere thank you to Mark Militello. He navigated me thru a process that, at other dealership became somewhat exhausting and confusing. The knowledge and information He gave was honest, straightforward and professional. Thanks Mark and General Manager Tony Genovese for a no pressure and seamless approach to my lease. Sincerely, Frederick Boasi

rf1583

5 de abr. de 2015

Great experience. Every person we dealt with was so accommodating, friendly and patient. They made sure we were completely satisfied with everything. Top notch dealership!

hwien

25 de mar. de 2015

THUMBS UP for Mercedes Benz of Freehold and Dennis Smith. I recently purchased a Certified 2012 Mercedes Benz ML-350 from this dealer. The vehicle had some minor issues which the dealership immediately tended to and corrected. However, I decide to trade it in for a new 2015 ML-350. I spoke with the salesperson, Dennis Smith who took care of all my issues with the service department regarding the issues I had with my 2012 ML - 350 in his usual professional and expeditious manner. It has, and I believe it always will be a true pleasure dealing with Dennis. He showed me several new 2015 ML 350's and we drove them. Fantastic vehicle. Unfortunately they were upgraded models with more features than you can count, but which I really do not use or want. Therefore, they were more than I wished to spend. Dennis knew that I really wanted a new ML-350. He spoke with management and spent a lot of time with them to get me the best deal he could. He thoroughly went over the huge inventory of ML 350's and finally found one and we test drove it. Not only was it the same ride and handling with less features, but it was within the price range I felt comfortable in spending.I purchased my third Mercedes Benz from Dennis on the spot and the next day I drove it home. I have no reservation what-so-ever in recommending Dennis Smith (salesperson) and Mercedes Benz of Freehold to anyone looking to buy a Mercedes - either new or certified. They are truly a "Customer's Dealership." Harold Wien

Regis

15 de mar. de 2015

Very impressed. Mark Militello was our salesman, got us the GLK we wanted and an excellent deal. Totally professional. The entire staff could not have been nicer or more accommodating.

Karma

12 de mar. de 2015

I leased a 2014 CLA250 and traded in my Cadillac CTS. Mark Militello made my experience as pleasant as possible. He got me a great deal! Everyone at Mercedes-Benz of Freehold was so nice!

rendipe

19 de ene. de 2015

I'm a first time Mercedes owner. I've previously owned Lincolns, Infinity, BMW and Acura. Not until I came to Mercedes did I receive the treatment promised, the quality of staff.

TomSumowski

7 de ene. de 2015

I'm a long time Mercedes customer who recently moved to the Freehold area. I purchased a certified pre-owned C300 from Freehold Mercedes in 2013 and am extremely impressed with the dealership. The car is perfect of course...No surprise there...But what really impressed me is the level of customer service I received before AND after the sale! I've had the misfortune of dealing with other dealers who conveniently forget your name the moment you sign on the dotted line. I had an unusual issue with my car 1 year after the purchase...The repair was not covered by the MBUSA warranty...I figured I was out of luck but I was wrong. The dealership covered the repair in good faith even though they had no legal obligation to do so! They basically lost all the profit they made when they sold me the car. When does that happen nowadays?? It's refreshing to find a dealer that stands behind their product and is interested in establishing an on-going relationship with the customer. They succeeded in making me a customer for life!

cwo5

20 de dic. de 2014

bought a 2012 e350 cabriolet from bill hoblitzell . bill did everything and made the process so smooth. great car and great salesman...fred menschner, Yardley, pa.

rinocencio

20 de dic. de 2014

I purchased my 2015 C300 on 12/6. Willie was really helpful and let me test drive the CLA and C300. He worked with me to meet a monthly payment I could afford. Billy was also really helpful and thorough with an explanation of everything I was signing. I would most definitely recommend this dealership. A+ for Willie and Billy, thanks. I almost forget to add Robert Lisi from the delivery dept did a phenomenal job of showing me every feature on my car. Well done!

tlombardi

3 de dic. de 2014

I purchased new Mercedes Benz at the end of October and the total sale was easy and not stressful. My salesman Joe V and the finance guy Nick T were very helpful and easy to deal with. I have already had a problem with the car that I created, by hitting a large pothole and bent 2 rims . When purchasing vehicle, my salesman and finance guy recommended getting the tire and wheel package, which I usually don't, but this time I did. Those two rims were over $1100 each. They repaired both rims free of charge with a smile .Dondi the service manager and Walter the service director were excellent to deal with. I even met the general manager Rich .I would definitely recommend this dealer .

Gelia03

26 de nov. de 2014

I purchased my first mercedes last month, which I love!!! My family and I had an excellent experience with Willie Barron. He was nice and was doing everything in his power to help me get the car I really wanted that was in my budget. He listened to everything I wanted and my needs and budget and matched me to exactly what I was expecting and more ......If you want good customer service, a friendly environment, some one that is patient and good team work I recommend Mr Barron at the freehold dealership. I would definitely recommend to friends and family as well as future purchase when I'm ready to upgrade!!!

Cynthia Beatty

24 de nov. de 2014

I would just like to say that I have owned five mercedes within the last four years. I have always shopped around and come back to Mercedes of Freehold. I love being taken care of and love the respect that I am shown. My most recent purchase was the easiest of all, it was smooth, comfortable and very enjoyable. Purchasing a vehicle for some can be a scary experience but I am here to inform you that Mercedes Freehold was wonderful and Willie Barron made it very enjoyable from the beginning to the conclusion with Nick in Finance. Thank you Mercedes of Freehold for a great experience and I will always recommend you and speak highly of you.

rafalek1985

22 de nov. de 2014

I made a deposit on the car that I was really interested in just to find out it was sold the day after. I've never experienced anything like it in my life. I'm glad I didn't get to deal with cheaters from this dealership. Thank you.

Cjohn305

11 de nov. de 2014

This was the best new car buying experience I have ever had. I was informed of every milestone date in the process: date of manufacture in Germany, date placed on ship in Germany, date of arrival in Baltimore, delivery to Freehold and date of delivery to me. Jack Coffey was instrumental in the whole buying process and even got involved with the service process for a minor problem. The S550 is the finest driving machine I have ever owned. It's like driving your couch.

MercedesFun

7 de nov. de 2014

I have spent around 3 months to shop for a Mercedes. I finally found the car I loved from Mercedes-Benz of Freehold. The sales rep John Frisch from Freehold was very patient with all my questions and finally helped me to get the Mercedes mode I loved. I had a very frustrated shopping experience with other Mercedes' dealership but Mercedes-Benz of Freehold completely changed my bad impression of all other Mercedes dealerships I had contacted with. Mercedes-Benz of Freehold is best and friendliest and you want spend your money there than anywhere else. The sales rep has the right attitude towards their customers. I am very happy with their services. I will tell all my friends and definitely ask all my family members to go to Freehold dealer to buy a new Mercedes. I will go to Mercedes-Benz of Freehold to buy another new Mercedes in a few years time.

JDawg1

31 de oct. de 2014

This review is for Robert Lisi. Robert was very professional and took the time to go over the entire car. He is very knowledgeable and knows every feature of the Benz C300 sport inside and out. Excellent delivery specialist who gives high quality customer care. Make sure to ask for Robert to give you a product overview after you buy or lease a car.

Lmarie1710

28 de oct. de 2014

Overall this was the best car buying experience I have ever had! Chantal in sales is great! She is very professional and knowledgeable. She made my car buying experience a breeze! I highly recommend Chantal and this dealership if you want excellent customer service!

Sheralynmar

9 de oct. de 2014

I worked with Mark Millitello and highly recommend him. He is a new sales person in Freehold, but a seasoned car salesman. He was professional, informative and very responsive to any questions that I had.

ldooner

7 de oct. de 2014

My husband and I both purchased a vehicle this month from Mercedes-Benz of Freehold. Mr. William Hoblitzell took care of the transaction from A-Z. He was most professional and we were extremely happy with the service that we received. I would highly recommend asking for him if you intend to get a Mercedes. He knows his product. Thank you again for all of your help and we are extremely happy.

Jacksanchez57

4 de oct. de 2014

I purchased a 2014 E250 through the Costco program. Bill Hoblitzell greeted me right away and he proved to be both courteous and knowledgable throughout the experience, from test drive to painstakingly searching for right car that matched my requirements for color and equipment. It has been several weeks since I picked up the vehicle and Bill has stayed in touch to assure me that he is available should I ever have any questions about or require assistance with the car.I highly recommend Mercedes-Benz of Freehold and Bill Hoblitzell should you be in the market for a new car.

reucrom

30 de sep. de 2014

We were very pleased with the great deal we found at Mercedes-Benz of Freehold. Not to mention, the great service and customer experience provided by our salesperson, William Hoblitzell. This was the first Mercedes we've purchased but not the last.

Wydmon123

29 de sep. de 2014

If you want a great deal, friendly customer service, a family friendly environment and a team that works together throughout the entire process. Truly a First Class Five Star Experience!

mrdathompson

29 de sep. de 2014

We just purchased our first Mercedes this weekend. We had an awesome experience with Willie Barron. He patiently answered every question and went he extra mile to ensure we would be pleased. When we arrived to pick up the car he had all of the paperwork ready. Christina did an awesome job with the walk through of the car. If you want a first class experience with a first class client advisor, then ask for Willie Barron and if you want the ultimate experience then request Christina for the car walk through. They are the winning team. Thank you both so much and I look forward to working with you again.

RobCav

25 de sep. de 2014

This is my 5th Mercedes Benz and 1st from Freehold, best experience so far. Working with Mark has been my best experience yet. Mark has gained a lifetime customer after this experience.

AFA305

24 de sep. de 2014

Nobody enjoys the car buying/leasing process less than I do. I contacted MB of Freehold recently via the internet and was routed to Willie Barron to assist me. I did not want to waste my time - I told him what I wanted and what I needed to pay. I told him I did not want to go over there to waste my time or his, because I already liked the car; it was about the numbers. In a very short time frame he was exactly where I needed to be; no B.S., no grey areas. He made it all clear and where I needed it to be. The day I picked up the car I got a flat tire. Willie personally came to my office, picked up my car and took it to get handled immediately. I have leased cars in the past, including BMW and other MB vehicles - Best experience I have ever had was with Willie Barron. Good family man who will try to give you the deal he would want.

thefink

23 de sep. de 2014

I have been dealing with one salesperson since 1978, Jack Coffey. I have bought or leased about 15 cars from him during that time and have always enjoyed the experience.

tifosiv122

20 de sep. de 2014

Easily the best Mercedes buying experience. My family has been buying Mercedes from Freehold Mercedes (previously David Michael) since the late 80s. Weve always been treated very well from sales, parts, and service. They always go above and beyond. Our salesman, Jack Coffey, is the best. He always checks up on you throughout the year on the cars you bought and gives you his honest opinion on the vehicles you are looking at. Thank you!

vandyc

19 de sep. de 2014

Willie Barron turned our frown upside down. I was considering leaving Mercedes for Lexus because a Mercedes Dealer in AC tried to charge me for repairs on a warranty item. Willie gave informed us of our rights, searched out a loaner for us, and got the car repaired by warranty like it should have been. I feel much better staying with Mercedes (in Freehold) and with Willie.

MelCass

19 de sep. de 2014

We have been leasing with MB of Freehold for over ten years. Willie Baron is the most pleasant salesman to work with. We have an SUV and were looking to get the GL 450, for the third row, or a Maserati (since we already have an SUV). Willie went above and beyond to make sure that we remained his customers and got us into the GL 450. The Maserati dealer could not believe the deal that we received on our GL making it a no brainer to stay with MB. As long as Willie remains with MB of Freehold we will remain customers. He makes the dreaded car buying process stress free!

Lance214

19 de sep. de 2014

I would never deal with this dealership again !!! I was told and promised multiple times for 3 weeks that my registion would be in ! I was told by the police department to part my new Vechile in my drive way till the registion came in and now it's three weeks !!!! I I do not recommend this dealer ship to any one !!!!!!!!

mercedes2015

18 de sep. de 2014

I have leased 2 vehicles from Jack Coffey at Freehold Mercedes! He is a very professional, knowledgeable and fair salesman. I highly recommend Jack Coffey and Freehold Mercedes. He makes buying or leasing a vehicle a pleasurable experience. They have a beautiful showroom and great selection of cars.

vcannon86

18 de sep. de 2014

I was looking for a car which was advertised online. I came into mercedes and was paired with mr baron. He was great. Genuine, helpful, just great customer service overall. I live in ny and drive all the back wwhenever I have a problem. They really take care of you there. I recommend him for all your needs.

dottyem

18 de sep. de 2014

Willie Barron has been phenomenal in assisting me with the purchase of a Honda Pilot from their sister dealership (Honda of Freehold). He went out of his way to ensure that I was in good hands there and talked me through every step of the process. Because of this, I went back to Willie for the purchase of a Mercedes Benz from his dealership. I was in the process of buying a home and he was extremely patient with waiting for me to close on my house without harassing me for the sale. I would recommend Willie to anyone who is in the market to purchase a car.

diane.covell.58

17 de sep. de 2014

My car finally died after 11years. After paying for two college tuitions and two weddings,I wanted to try and buy my dream car. I dreaded the thought of dealing with a car salesman so I did most of my research online. Since my husband is retired, I asked him to test drive some cars while I was at work. That is when my husband met "Willie Barron", caring professional salesperson. He found the perfect car for me. Later, after I drove the car he offered us a lower price for the same certified car that was advertised online from another dealership. Everyone was very nice and courteous from finance to repair (a scratch had to be repaired). The best car transaction ever! Just recently Willy contacted us to see how my car is running. I mentioned the garage door opener remote in the car was not working...he came to my house and fixed it! He definitely changed my opinion about car salesmen. I highly recommend Freehold Mercedes and working with "Willie Barron". I love my Mercedes and will use them in the future.Diane

huangyi927

29 de ago. de 2014

We are out of state buyers. We went to the dealer two months ago (July 2, 2014) and bought a used 2012 Porsche Cayenne. We got a temporary tag which was only valid in 20 days. The financial manager Billy promised us that we definitely could receive the title in 20 days after the purchase. However, after 2 months, we still did not receive the title. I tried to contact (call and email) Billy many times and ask for the reason, but I got completely ignored by him. No response from financial department of this dealer as well as the general manager. Then we contacted the salesman, Artak, who we think is overall a helpful one. However, it did not make things better. We start to know more illegal things happening there!! He told us that frankly the dealer now still did not have the title and he did not know what's going on there. There is no time frame when they can get the title. He confirmed that the dealer can not know whether they can have the title. I was totally shocked since it should not happen at a such big dealership. It is illegal to sell a car without a title. It is indeed a shame on the dealer. They left a terrible problem to their customers. I am so frustrated to deal with them regarding this issue, as they did not get any follow-up calls and now complete ignore our calls. I do not know when they can have the title or they just can not be able to get the title. I want the truth!!! If we cannot get the title, we will sue this dealer and, meanwhile, report this case to local MVS, BBB, as well as police because of their criminal behavior. All buyers, please do think before step into this dealer.

tm80893

29 de jul. de 2014

I went to Mercedes of Freehold based on an incentive from United Airlines and what a disaster it was. I was trading in a Mercedes and we agreed on a price and they said they had one in stock. I just needed to discuss with my wife if black was ok. I called back and we agreed and I gave a deposit. 4 days later they don't have a car and nothing to offer me. How can you do business that way?

mr300eclass

28 de jul. de 2014

Mr. Dan Holden and my experience with him today was horrible. He did not address any of my problems. All he did was waste three hours of my time. I have had my vehicle battery jump started by service 4 times over the last 6 months. My cars battery was replaced months back with another bad and used battery. I spoke with service manager on Friday who told me to bring my car in Monday to have my battery replaced. Dan Holden wasted my time, told me many error codes came up but the battery still shows ok. Also my fuse box cover is missing clips and told me he has to get from a salvage. Really just change the entire cover.Spending 50K on a car at this dealership and this is how i am treated.

guinessmstr45

21 de jun. de 2014

I've brought my GL here almost 5 times in 6 months. Every time it comes in, they nickel and dime every single repair, and always push for unnecessary repairs to up sell their services (put new wipers on 2 days before service - was told i needed new ones when brought in here). My recent visit was the straw that broke the camel's back - when it was a 300 dollar AC repair, that rose to 2500 dollars within 30 minutes, since they "forgot" to tell me about a few other things. When i refused the repairs, it became a negotiation - and they could reduce the cost to 1500 - my question is - why are you trying to charge me an additional 1000 dollars, and only when i ask to have my car back, begin negotiating repair costs - when the xxxx has a service center ever been a place of significant negotiation?? Also - they slow rolled my initial repair as i was killing time speaking with sales - in hopes of me buying a car from them. Overall, the shadiest place i've ever been too - they single handedly have almost turned me off from the brand all together. I will NEVER bring my cars there, and have made sure to tell everyone i know to avoid this place at all costs. Horrible, horrible service. Beyond shady operation. BBB complaint submitted. Hope this place goes away and ceases to tarnish an overall great brand in Mercedes.

ttyndorf

20 de jun. de 2014

Outstanding personal service provided to me by Mike Halleran. I found him to be friendly, helpful and professional. I highly recommend working with Mike as he genuinely strives for customer satisfaction.

DarthDimus

9 de jun. de 2014

I bought my car at this dealership. Every service visit starts and ends with extortion.Last one got me to the point where I will never buy another Mercedes in my life. They quoted me over $4000.00 worth of work and the work did not address the concern that made me bring in the car. When I asked about the issue I brought the car in originally for, they told me they needed to do the work they recommended first and they could not tell if anything else was wrong.

vinceobfg

7 de may. de 2014

Disorganized, unfriendly, discourteous and difficult to do business with. Had a scheduled appointment made with the sales department. When I arrived,they couldn't locate the sales person. Had to wait 15 minutes for another sales person who was rude and disinterested. The sales manager was of no help and gave me misinformation. I have purchased more than a dozen Mercedes Benz vehicles, but would not go back to this dealership. Their prices were high also. Better off to go to Contemporary Motors or Mercedes Benz of Morristown.

stan7366

5 de abr. de 2014

dealer was very helpful, and look after every need, even through the freezing weather outside, he went above and beyond what I had expected. thank you for making this transition very easy for me.

Emmaliy08

3 de abr. de 2014

My husband and I cam from Ohio to purchase our vehicle. We rarely work with dealerships and I have to say that we were extremely pleased with our experience. Gayle was a pleasure to work with and the dealership was very friendly. We would consider purchasing from them again!

Elattar

2 de abr. de 2014

Outstanding service from Gayle Dimitri. Very professional thorough professional. I highly would recommend her for any friend looking to purchase a Mercedes. We end up purchasing a BMW per my daughter wish but I would definitely use her service for my new car

hparmar

1 de abr. de 2014

Anthony Tango was very friendly and helpful thru the entire purchase and was a good experience but not a very good experience with the finance team. Could have been better.

lgreenberg2008

31 de mar. de 2014

I bought all my Mercedes with Freehold ever since I've worked with Larry Pius (by far the best salesperson I have ever dealt with). The reason for purchasing from this dealership is the excellent service. Dondi Pollera runs the best service I have ever experienced. I have bought many cars (all different brands) but will always buy a Mercedes as long as Dondi is the one I deal with. You will not understand honest service until you deal with Dondi & staff.Lawrence GreenbergMercedes S550

katchikian

31 de mar. de 2014

My husband and I bought a GL550 Truck at the Freehold dealership. We worked with Gail Dimitri. She was a wonderful salesperson and helped us decide on our truck. We went there thinking we would get the GL450 but when shown the GL550 we changed our mind. Gail was so pleasant to talk to and knew all about each truck. We felt very comfortable with her. Her friendliness and knowledge about Mercedes cars made us decide on our purchase. I would recommend Gail to all my friends in the area if they consider a Mercedes Benz. Andre and Lorrie Katchikian

tfrn2002

27 de mar. de 2014

Gail Dimitri was extremely helpful and knowledgeable in all aspects of the decision making process for me. I am beyond grateful for her expertise and for her guidance in purchasing my first Mercedes Benz. Every associate that I met at Freehold Mercedes Benz was extremely courteous, professional and knowledgeable. They truly made you feel like you were a part of the team. Tiffany

mr300eclass

23 de mar. de 2014

Mr. Dondi Pollera, (Service Manager at Freehold Mercedes) im no longer happy with this dealership and would not recommend them to my worst enemy. Its sad how this place has gone downhill after frank was kicked out!

skvitale

22 de mar. de 2014

It was the best experience buying a car I have ever had with a dealer. Willie Barron Client Advisor and Eric the Finance Mgr were a pleasure to deal with in regards to my purchase. They were not pushy but were very consultative showing me different options. Second time with this dealer. Call Willie.

NDIAS

20 de mar. de 2014

Mercedes Benz of Freehold was an excellent experience. I purchased my white ML 350 in less than an hour.Sales Associate Gayle Dimitri promptly welcomed me upon visiting the show room and walked me thru the various options and colors and extras I could request in the car. I owned previously a ML 320 CDI so I knew what I wanted. She knew a lot of details about the car and small details that made me feel confident about purchasing the car. We took a test drive and discussed many options and availabilities. She had access to the inventory on and off site and help me get the car exactly I wanted. I felt comfortable and happy to have chosen Freehold and give them 5 star rating in customer service, speed, friendliness and service are excellent. I would and will recommend any friend and family to Gayle to purchase a Mercedes Benz any time !!I wish all the best to the Mercedes Benz of Freehold to all there staff and departments and especially to Gayle Dimitri.... I love the car and thanks a lot for making it so enjoyable and easy to buy my new car !!!N. DiasML 350 Owner

Nagyt

18 de mar. de 2014

Gayle was extremely personable and professional through out the entire transaction. Ms. Dimitri possesses a vast knowledge about the products that she sells and provide us with a pressure free and pleasant buying experience.

helmut06

17 de mar. de 2014

I purchase a Audit Q5 from Mercedes of Freehold, even though I Willie Barron was not the original salesman. I just want to say that he was a tremendous help and resource to me. He when above and beyond to help me. I'm a Vice Presiden at PNC Bank and work in the sales & SERVICE industry. Willie and Robert Lisi, (who delivery my car to Philly) was very helpful.

Franknitto77

15 de mar. de 2014

Giuseppe , Tamer, and Lisa were all wonderful. BEST Mercedes Dealership in New Jersey and East Coast. I have a 2010 s550 that had a suspension problem that Freehold Mercedes fixed in a day , I was given a loaner even tho I didn't buy my mercedes from them . They're great . Always will go back to them.

DaveKrueger

14 de mar. de 2014

OUTSTANDING SERVICE! Mercedes Roadside Assistance brought me to Mercedes-Benz of Freehold after my fuel pump failed on one of our fleet cars. When I arrived at the service entrance I was greeted immediately by the service manager Dondi Pollera who told me he would get the car into a service bay right away so they could diagnose the problem. He then brought me inside and introduced me to Mary Sabine. From the stack of awards on her desk I knew Mary was going to take good care of me. You can be sure that she delivered! We completed the induction paperwork and she escorted me upstairs to the customer lounge. It was beautifully appointed and peaceful - a great place to relax or catch up on work. The dealership provided a complimentary luncheon. Mary communicated with me regularly during my stay - my car was quickly diagnosed and repaired, the technician even fixed a couple of things he noticed while inspecting the vehicle. This was one of the best service experiences I have ever had. Dondi and Mary took a disastrous beginning of my day and turned it into an enjoyable and productive experience. They really know what they are doing - they really understand service! You can be sure I will return and I will be buying my next Mercedes from Mercedes-Benz of Freehold.

west3068

10 de mar. de 2014

Chantal Michaud and Nick Traina were extremely helpful. Would highly recommend. We always deal with Mercedes Benz of Freehold for great deals and service on all of our vehicles.

fgd4712

10 de mar. de 2014

the salesman larry pius and the finance manager nick traina could not have been more helpful and informative. They made my experience great and this is my 4th car from your dealearship. You also have a great service dept especially GUISEPPE Vasco he always seems to care very much.thank you

RobReid

8 de mar. de 2014

John Frisch was very professional and knowledgeable about all of the cars and SUVs I considered. He did not push at all. And once I made up my mind, John helped make the transaction as smooth as possible.Both Billy Dye and Robert Lisi are also very good at what they do. After buying other cars from other dealers, I was expecting more pressure at the financial closing however Billy was spot on with how he handled everything at closing. Robert Lisi gave a very detailed overview of all of the features. Thanks guys!

latinchica31

6 de mar. de 2014

I had a wonderfull experience with Gayle and Robert, they were very nice people made me feel like home. I was very satisfied with the sales experience. Gayle made things go quickly and smoothly for the purchase. Also, Robert explained everything and made sure we knew everything we needed to know about the operation of the Mercedes. Thanks to Billy, Gayle and Robert i was able to purchased my first Mercedes Benz.

agribtsov

11 de feb. de 2014

I have serviced my 2013 C 300 here 3 times. The facilities are great, they have a pool table and free snacks/coffee. I would recommend to service your vehicle here.

jleahy03

28 de ene. de 2014

Mr. Tango was a great salesman with a great personality. He was very polite and a great guy to work with. Never once did I feel uncomfortable or out of place. I would recommend him to anyone that is looking for a new or used car. He did everything he could to get the car down to a reasonable price and I was very pleased with his service. I am extremely happy with my car and the way that everything worked out. I wish him the best of luck and I hope to do business with him again in the future.

fpicciurro

6 de ene. de 2014

Chantal Michaud did a highly comprehensive and professional job during my recent purchase of a 2014 Mercedes ML350. She has my recommendation....I look forward to future similar transactions.

marlon908

27 de dic. de 2013

Well what can I say about Mr. Robert Lisi other than he's one of the best sales consultant I've ever came across. I was amazed at how knowledgeable and familiar he was with the Mercedes s550. I was a little rough around the edges but he was always so polite, Mr. Lisi as a person in general is a real nice guy. He made my buying experience smooth and easy, i went in to look at 3 cars i feel in love with the first car i forgot about the rest. Mercedes of Freehold hands, down is a great dealer, from the waiting and service area to the amenities they offer. They make you feel good when your purchasing a vehicle from them.

TomHarrison923

19 de dic. de 2013

Chantal was extremely helpful this past September in making sure the CLA250 I wanted was ordered with all the options I chose. Once the car came in December she made sure it was ready right away, and in a matter of a few hours (some time of which was spent in the well-appointed customer lounge enjoying fresh food & beverages) I was going over the financial aspect of the deal with Nick, who carried me quickly through the process. Before long I was driving away in the new car of my dreams! MB of Freehold is highly recommended by me, and Chantal is absolutely who you want to deal with. She's both professional, knowledgeable, and efficient.

ck12986

18 de dic. de 2013

The moment I came in, Robert made me feel welcome and had the car I requested on the Dealership website ready for me to examine, he took the time to explain to me all the features the car had and took me for a test drive, his friendly manner and helpfulness made up my mind about getting this vehicle, without any preasure from him we were able to negotiate a price that was perfect for me and my budget, I couldn't be more happy with the service.

LeoCanka

17 de dic. de 2013

Overall the experience at MB of Freehold was great. Chantal was working with me for a few weeks in helping me find a 2014 S 550 and when the dealership got the new S class in, Chantal notified me right away so that i could have a look at it. Of course i loved the car and decided to buy it that same night. The buying process went smoothly and quickly. Chantal answered all the questions i had ,wrapped up the deal, and i was able to take the car home the same night just before closing time. I had a great experience at MB of Freehold, i would strongly recommend the dealer and Chantal to anyone looking to buy from this dealer.

garyon89

13 de dic. de 2013

It was an amazing, out of the world experience dealing with the team at MB of Freehold, Very very professional and very thorough on explaining everything about the car. They took a lot of time in showing all the models and features of the cars we were interested in. Everyone should buy a car from MB of Freehold.

sakunor

12 de dic. de 2013

All the employees mentioned above were businesslike and yet very courteous, They were very friendly who made our experience a day to remember. At the end of the transaction we could not help but take pictures with Billy Tolles with our Toyota Rav4 in the delivery room to help remember the wonderful occasion!

jpisano20

10 de dic. de 2013

The whole team over at Freehold Mercedes was incredibly helpful, and incredibly professional. They were straight forward and honest, and an overall pleasure to work with. They were able to locate me the vehicle I was looking for in their current stock and have me drive home in it the same day, not to mention quickly and easily provide me with a generous offer on my trade in. Thanks to Chantal, Val, Barry & the whole team!!!

KathyHopkinson

9 de dic. de 2013

My husband and I has been shopping around for a new vehicle for me, and although any Mercedes Benz dealership was the last place I thought we'd end up, walking into Mercedes Benz of Freehold, NJ was the best car buying decision we made! The staff at MB of Freehold that we dealt with were wonderful. From the minute we told our fantastic Sales Person Gayle Dimitri exactly what I wanted in a Mercedes she never stopped until she found me exactly what made me happy the Mercedes Benz CLA250 :). We truly received top notch service from Gayle, Barry Martin the New Car Sales Manager, Billy Dye the Finance Director and General Manager Frank Mastrovito. What an awesome team of professionals! Our entire experience & transaction went smoothly you've got repeat customers in us for sure!Thanks Gayle!

marwanchouha

9 de dic. de 2013

I had the pleasure of dealing with Rob Frazette (Sales) and Nick Traina (Finance) at Mercedes Benz of Freehold. Rob was superb. He listened to what I wanted. He found the car I was looking for at a sister dealership in NYC. He had the car shipped to Freehold. He kept me informed of progress via email. He also found me a program with my airline that gave me a discount. Nick was also superb. He came in early on a Saturday morning to accommodate my schedule and complete the transaction. When I arrived, all the paperwork was ready and all I needed to do was sign. Nick made the process easy and stress free. I strongly recommend both Rob and Nick to anyone that wants an easy and pleasant experience buying a car. I referred my own parents to Rob and Nick who also had a pleasant experience buying their car.

Bkronisch

2 de dic. de 2013

I purchased a used car from Robert. He took the time to familiarize himself with the make and model (Mazda 3I) and made my daughter feel quite comfortable with the car. Robert's knowledge and friendly manner was most welcome. He made the whole experience enjoyable and as painless as possible. I would not hestitate to purchase from the dealership in the future and would welcome working with Robert again.

nelly5

1 de dic. de 2013

The level of customer service was excellent, and as a customer I value the personal attention that was given to me. Chantal has a thorough knowledge of the vehicles, and is able to explain everything about them.

vinceobfg

30 de nov. de 2013

Nothing but bad news! Disorganized and totally impersonal. If you want to spend 6 or 7 hours of your day and NOT be able to purchase a car without any financing necessary, this is the place to go. No respect for YOUR time. Only concern is corporate policy and profits, not the customer. Worst Mercedes Benz dealer I have ever dealt with. The also only seem to positive reviews???

ray0369

29 de nov. de 2013

I went to visit the dealership, Mercedes-Benz of Freehold to check out a 2007 Toyota Camry that I saw online and I wasn't disappointed. The car was clean with low mileage and my sales consultant Chantal Michaud made my overall experience at Mercedes-Benz of Freehold exceptional and level of customer service made it a pleasure to deal with. I was greeted by Chantal Michaud who was very knowledgeable and make sure I left completely satisfied. I would highly recommend anyone looking to purchase a vehicle to go by and visit Chantal.

heididdl

26 de nov. de 2013

This is our second GLK350 with Freehold Mercedes-Benz and we couldn't be happier Our sales man Anthony Tango was both adorable as well as helpful. We wanted a specific color car and although there was not one available, Anthony ,along with manager Barry was able to have a car built to our specific specifications. Always friendly and never saw them flinch, even when we were initially hoping for a car that was local. Anthony did what ever it took to find us, or build us the exact car we were hoping to purchase. We have only had positive experiences with this dealership and this purchase was very smooth. Looking forward to long time relationship with this team of professionals.

Leroyholland

26 de nov. de 2013

Mr. Willie Barron was extremely professional and patient with me. Mr. Barron helped me find the perfect Birthday gift for my mother. Even in the middle of his personal tragedy, which I found out after my purchase, Mr. Barron stayed focused and committed to my mother's concerns. Not only have recommended Mr. Barron to a couple of my friends and co workers like Dr. Daniel Louis, I have placed a picture of his card on Facebook and recommended him to everyone. Mr. Willie Barron of Mercedes Benz in Freehold is a great salesman and a gentleman.Respectfully,LeRoy Holland, Senior Physician AssistantNew York State Society of Physician Assistant Past President

lilidiaz

25 de nov. de 2013

I do not even know where to begin! The overall experience is one that will stand out for many years to come. From the great customer service I received upon entering the Dealership doors by Jennifer Stojanov, the Financial Advisor Billy Dye, to my Sales Representative Chantal Michaud, I was in Awe. Chantal was unmistakenly very professional, understanding to my EVERY needs & wants. She worked diligently to get me a deal I could not refuse. Thank you to the Mercedes Benz of Freehold, I am elated to have become a part of the MB family! ( How did I wait this long before making such a great commitment!?! )

ajr58

22 de nov. de 2013

Chantal Michaud understands the combination of customer care and product which produces a winner at mercedes benz of freehold.Thank you for your thorough concern to make another happy customer.It makes it easy to recommend family and friends to you.

k.tommy

4 de nov. de 2013

Chantal was very pleasant throughout the whole process. She understood my concerns and responded promptly to any request I had. Would definitely work with her on my next purchase.

Jamesdadamo

31 de oct. de 2013

Chantal was without a doubt the best sales representative I have ever dealt with when purchasing a car. She was extremely knowledgeable about every aspect of the several vehicles I was interested in . She was very patient and never once seemed like her attention was anywhere else but with me. The sales experience was very quick and painless. And she got me in the perfect vehicle that I was looking for and had me driving home in less than 3 hours complete with all paperwork handled and she even had my rental car picked up so I would not have to worry about it. Every call I have made to her since the sale has been extremely helpful and pleasant. She is the true package when you are looking for a car. Do not hesitate to find her at the freehold Mercedes dealer when you go to buy a car there. You will be very happy . Thanks again for such a great experience !

jfenny

30 de oct. de 2013

Best car buying experience of my life!!! Anthony Tango is the man, great work my friend. I look forward to buying all my future cars from you and Freehold Mercedes!!!!

Anthonyragusa63

30 de oct. de 2013

Amazing experience got in there they helped me with my unique situation and did everything in their power to make it work out Rob was great I dealt with him directly

EricaMurray

29 de oct. de 2013

Frank Mastrovito and Ana Husman made my car buying experience with Mercedes Benz of Freehold exceptional. I cannot wait to relive that car buying experience for many cars to come. Frank and Ana exhausted all of their resources to make sure I had the best option for me when it came to my CLA250. They were not like normal car sales man who seem like they are working against you, Ana and Frank were working with me to make anything and everything work. I truly appreciate all of their hard work and would recommend them to anyone and everyone.

arunavsaha

29 de oct. de 2013

It was a great buying experience from the dealership. I had worked with Chantal, Billy, Lee, Mitchell. All of them are very professional to make the purchase process smooth. The price they offered is very competitive. I hardly provide review for anything but the whole experience was so nice that I recommend this dealership for a great buying experience. I hope the future experience also will be as good as I had for the purchase.

mikepallitto

28 de oct. de 2013

Anthony was a very knowledgeable and helpful dealer. He made my car buying experience stress-free and relaxing. I would recommend not only Anthony but the entire Mercedes-Benz of Freehold to anyone looking to buy a new or used car!

Steaks1234

24 de oct. de 2013

The #1 reason we choose this dealership was because of the outstanding service Anthony Tago provided to us.He made it stress free and is a great person to work with.Thank you Anthony I love my S class

mr300eclass

16 de oct. de 2013

What an amazing place and experience! I leased a brand new Mercedes Benz on 10/16/2013 and was amazed and treated beyond a customer but more like a family member. Paul Vallejo knew I was price shopping and had a deal on the table at Ray Catena of Edison. Paul quickly got in touch with his general sales manager Mr. Lee Jooyeong and offered me a much better deal and an opportunity become part of Mercedes Benz of Freehold's Family. Larry Pius, handled all my new car paper work (took over for Paul) and also the return of my current end of leased vehicle. Mitchell Kasoff looked over my returned end of lease vehicle and give me a zero bill and reassurance that everything has been taken care of. Dondi Pollera, took care of an earlier service issue I had with my returned vehicle that was serviced at an earlier time. Mr. Pollera took very good care of me to make things right. Mr. Pollera cares very much about is service customers and Mercedes Benz of Freehold is lucky to have him working there.As far as everyone I had dealt with Larry Pius and Lee Jooyeong were without a doubt incredible and gave me the most amazing experience. Lee Jooyeong was the guy behind the scenes working out the magic numbers and ultimately making me very happy! I never got to actually meet Mr. Jooyeong but I wanted to tell you thank you for making me a very happy customer.Frank Mastrovito the general manager, even though I did not personally meet him, I attended a dinner they had tonight and every third Wednesday of every month for their customers. Mr. Mastrovito takes very good care of his customers and employees and makes everyone feel like they are part of his family. He is an amazing person and I don't even know him. I use to be a Ray Catena customer with the lease end vehicle I returned today. I never felt like I was ever part of Ray Catena's family. After I bought my car I never heard from Ray Catena again. Never got invited to dinners or special events or anything that would show they appreciate there customers. I only bought my car today and I already feel like I am part of Mercedes Benz of Freehold's Family.I would highly recommend this dealership. Before you buy a car from Ray Catena, I would without a doubt call Mercedes Benz of Freehold and try to get Mr. Jooyeong to work out new numbers for you. You would be glad you did!Thank you again Mercedes Benz of Freehold, You gave me a 5 Star Experience!John M.

tpalau

11 de oct. de 2013

We purchased a new car with the help of Robert Lisi. Robert is extremely knowledgeable, friendly, and professional. He explained all of the features available in the 2014 then worked with us to find a car that matched all of our needs. When we picked up our car Robert provided a thorough orientation of the entire vehicle. Prior to coming to MB of Freehold we had visited another dealership. That experience didn't come close to the presentation provided by Robert. After we purchased the car Robert called us to see how we are enjoying it and if we had any questions. It was a pleasure working with Robert!

SRLevin

9 de oct. de 2013

From the moment I met Chantal I knew it was going to be a great experience buying my new car. Chantal was extremely patient with me and answered all of my questions - and there were many. Chantal kept in contact with me from the moment my car was being built to the minute it arrived at the dealership. She even called me the following day after purchasing the car to see if I had any more questions and to let me know she will still be there any time I need her.Thank you agin,S Levin

Jim51

9 de oct. de 2013

We referenced dealership reviews before our initial visit to a MB showroom. All Paul Vallejo reviews included a 5 star rating. Paul is the consummate sales professional. Knowledgeable, patient, honest and completely focused on satisfying all your questions and concerns about your investment in a MB. Our goal was to educate ourselves about the product and options but walked out owning a MB. If youre in the market to lease, buy certified or new, find Paul. You will have a wonderful experience. I didnt think I would ever say that about buying a car but I have.

prvnenter

4 de oct. de 2013

MB of Freehold is an awesome place to do business... and Paul Vallejo was an excellant business man... I've met few places where they judge people and would not be interested in making a sale.. this was completely different and I was sure within minutes that I would buy a car there... we did work for a week to complete the deal; Paul handled it very well and I never regretted working with him over that period... He was knowledgeable and took care of all paperwork... I'm very happy to have bought the C300W4 and more than pleased to have did it here in Freehold...

Randavis

3 de oct. de 2013

Paul is by far the best salesman I have ever encountered. His sincerity is unparalleled as is his courtesy and professionalism. I will recommend him to all people in the market for a luxury car.

sah1016

3 de oct. de 2013

This was the second Mercedes E350 we purchased from MB of Freehold this year. What drew us back was the amazing experience we had working with Paul Vallejo. Over my past 50 years of driving and car ownership (and a similar number for my wife) we have dealt with dozens of car salespeople. Paul was, by far, the most sincere and engaging one of the lot. Paul did everything he could to accomodate our needs and our desires. I would heartilly recommend MB of Freehold, and specifically Paul Vallejo, to anyone looking for not just a luxury car, but a luxury experience. I must also say that the final step in buying any car, dealing with the Finance person, was actually easy and stress free. Billy Dye personable, accomodating, and helpful with no pressure at all.

realness2k

2 de oct. de 2013

Nothing less than a fantastic experience, Paul Vallejo was an exceptional client adviser who not only gave great knowledgeable information about my car but also great advice about life period. He was patient and kind and is an asset to this dealership. I would recommend all my family and friends and hope for further success in my career so I can come back to this dealer. This dealership is 5-star and I gave that rating because of the amazing service and kindness.

vpisino

1 de oct. de 2013

Great experience! My sales representative was Nick C and I could not be happier with my purchase and the way I was treated as a customer. Very honest, friendly and knowledgeable sales team. The price advertised was the price i paid and I got a great car. 07 Lexus GS 350 AWD.

yetzabelp

29 de sep. de 2013

I had an amazing experience at this dealership. They have an excellent customer service, professional in every aspect and overall knowledgeable in delivering what the customer is looking for. Chantal was my sales representative and I have but great things to say about my experience with her. Her tactful coordination with bank and insurance to get all the paperwork ready minimizing the wait time on my pick up day was priceless.From a very happy customer!!Mrs. Palma

melsayed

28 de sep. de 2013

Anthony was great .. very helpful .. eager to please .. followed up with me to insure my request for service was being processed. The Insurance company made an error in processing the paperwork and Anthony followed with them to fix the problem. I recommend him without hesitation.

CarolinaBello

27 de sep. de 2013

I recently purchased my new cla250 here at mercedes benz of freehold. Along the process it was a pleasure working with Robert Lisi. He was very kind,caring and knowledgeable. I wanted a certain color and features for my vehicle and right away he was quick to find exactly what i was looking for. From begining to end it was a very smooth process. He was very patient and answered every question i had about the vehicle. if you ever want to purchase a car here at mercedes benz Robert is the best!

jhesdra

27 de sep. de 2013

Robert Lisi is an excellent salesperson. He actually cared about my needs and concerns. It was a pleasure working with him because he was able to answer every question I had (and there were many) which proved he was very knowledgeable about the product he is selling. My experience at Mercedes Benz of Freehold is such a positive one starting with the sales department, finance department, and all aspects of the service department including the greeters as soon as I pull up. I am happy to be a part of the Mercedes Benz of Freehold family.

dshontz

26 de sep. de 2013

Very professional atmosphere. Robert did an outstanding job. Financing was easy, I would recommend the use of texting or cell phones in the future. Thanks

sapient

23 de sep. de 2013

I had a very positive experience at the dealership about three weeks ago when I decided to purchase my pre-owned MB C300. The staff was well informed, courteous and very easy to deal with. In particular I'd like to single out Robert Frazette who was the salesman that I primarily dealt with. While the car was in a great condition, I also believe that I got at at the right price. Both the sales and Finance staff (Val Pereira, Barry Crincoli) were quite knowledgeable and straight forward in explaining the process and the terms to me. Also, the discussions were generally good without any of the hustling tactics that some of us might have experienced at other dealerships.Overall I'd recommend this dealership if you are in the market for a car.

fbarto01

21 de sep. de 2013

Chantal was very courteous and pleasant to work with in helping my wife and I find our new leased vehicle. I would definitely come back and buy another car from Chantal in the future. We are very happy with our new 2014 C300 Sport 4 Matic Sedan. We really love the color. Sincerely,Frank C. Barto, III

stillsal

21 de sep. de 2013

Paul did an amazing job in helping us purchase our Toyota. It was an extremely busy day, but Paul gave my family 100% attention in making us and my little ones feel comfortable. He was sincere, professional and caring and in making the sale not feel like a sale at all. I've always dreaded the car shopping and buying experience, but Paul Vallejo has completely changed my outlook.

glongmd

19 de sep. de 2013

Ms. Michaud is very patience to help me chosen the car I like. She has great knowledge and passion. She even called me back see whether I need any help. I have a great experience with her and look forward to work with her in the near future.

vnazarenko

18 de sep. de 2013

While buying a car, I was helped by the specialist consultant Robert Lisi. He is an excellent professional who made my car buying experience the most pleasant one. He spent a qualitative time with me offering various vehicles, describing their differences, and helped me to come up with the best vehicle choice to suit my needs. Robert is very amiable and patient personality. I highly recommend Robert to those who seek to obtain highly qualitative professional assistance in choosing the vehicle of your choice!

Terriwb2sbl

17 de sep. de 2013

The best, stress free experience I have ever had buying a car. Anthony Tango showed superior customer service skills! I will definitely be a return customer!

mftoto

16 de sep. de 2013

Good service, good attention, sales person looked to find alternatives to help me find the right car, area of opportunity is to look for ways to reduce waiting time to close deal .

SrinivasLanka

16 de sep. de 2013

We were looking to purchase a Mercedes Benz. Anna was very responsive and helpful and helped us make the decision. After we made the decision, the features that we were looking for were hard to get. She did the necessary follow-up and managed to get us the car with the features were were looking for. Anna helped us get a good price on the car, too. The manager (Barry) and the finance people were extremely helpful and worked with us to close the deal.We are very happy with the service we received from Anna and Mercedes Benz of Freehold and would absolutely recommend them for any car purchase.Thanking you,Srinivas Lanka

Dozeb

13 de sep. de 2013

Paul Vallejo was great!!...He made us feel welcomed and had an upbeat personality. He took his time when explaining things and was very knowledgeable when asked questions. Even though the car I wanted was sold, Paul went out his way to make sure I walked out satisfied with a better car. I would definitely recommend Paul!

laurelfiller

13 de sep. de 2013

There aren't enough accolades to use for Chantal. After four terrible experiences ,leasing other Mercedes, she was refreshing and secured you a permanent customer. You are a very lucky dealership to have Chantal in your employment. Oh....one more thing, WHAT A DEAL!!!Laurel Filler

nagy

13 de sep. de 2013

I had a real good experience buying a car from MB of Freehold. Chantal was great and always followed with phone calls to make sure we were happy with our car. She did every thing she'd promised and was wonderful to deal with throughout the deal. We will definitely recommend her to friends and family for future purchases.Nagy & Rania

zaneta77

11 de sep. de 2013

I have to say my experience with Chantal was perfect. This car was a surprise for my wife and she amde a very easy enjoyable experience and I would gladly buy another car from her in the future.Jamie Lore

Robert Rivera

11 de sep. de 2013

Dealing with Chantal C . Michaud was a experience . Not only is she very progressional , but honest and considerable . She definitely knows how to deliver good customer service. Thank you for the deal of a life time .You opened up a whole new world for me. You guys at Mercedes - Benz of freehold are the greatest ! Thank you for making my dreams come true.

Mooger1969

10 de sep. de 2013

Anthony Tango was extremely helpful and went out of his way to meet my needs. My car buying experience was stress free. This is why I have given my experience a rating of "5-Great".I will highly recommend Anthony and Mercedes of Freehold to my friends and family.

josko6

10 de sep. de 2013

This was my first Mercedes purchase and the overall experience was great. They took care of everything, were very open and honest and i was very satisfies with the final deal. Chantal did a great job from the test drive to the closing signature and great followup as well.This is the only dealer you should buy your Mercedes from.

vlad22

7 de sep. de 2013

I would like to thank Chantal Michaud making my dream come true also big thanks to Mr. Lee Jooyeong and Billy Dye for making this deal possible. This was best car buying experience ever. I did get fantastic deal on the car and also fantastic deal on trade. I came all the way from Indiana and walk away with best car EVER. Chantal was very professional and knowledgeable and super nice from the start to end. Team MB of Freehold you so much for everything I could not thank you guys enough :)

OleSeaHaggSS

4 de sep. de 2013

We dropped our 2008 Mercedes off the evening prior to it being serviced. The overnight drop box was convenient and we had no problem locating the envelope to fill out, as well as a pen to write with. The area was well lit and we did not feel uneasy about leaving the car. I might add... we never made an appointment ahead of time. We happened to be in the area and decided it was best to have the car serviced (tire problem). I had intended to call the dealership the next morning, but I was pleasantly surprised when I received a phone call from Mary first thing in the a.m. with a diagnosis and cost for repairs. Mary was very nice to speak with on the phone, and she was knowledgeable about the repairs that were needed. The completion time for the repair was first rate. The car was ready in just a few hours and when we arrived to pick up the car, it had been washed complimentary. Mercedes Benz of Freehold went over and above servicing this vehicle, when they could have made us wait without scheduling the appointment ahead of time. I would have liked to discuss a few issues I have with my car with a service manager, but there was a meeting in progress and no one was available, but no problem, I can discuss at a later time. I felt that my vehicle was expertly serviced and would recommend this dealership over any other. Thank You for your help!

njshelbee

2 de sep. de 2013

Upon arrival, I experienced exceptional customer service. I was immediately greeted yet given the freedom to look around without being followed or having to listen to a push, money-hungry sales person. After browsing and identifying a a few cars of interest, I sat with Paul Vallejo, my sales consultant, who was very hospitiable, patient, and knowledgeble. My visit was exactly what I had hope for or more (pleasant and pressure-free). Along with the geniune warmth of Paul and the other Mercedes Freehold staff, there are vehicles available for every budget and countless models from which to choose, and not limited to Mercedes exclusively. The Freehold dealership also sells other new/used brand cars.How I am treated and valued when I'm paying for a serivce matters more to me than merely the product or service itself. It's a package deal for me. Provide me with exceptional customer service AND a consistently realiable product/serivce, and I will become an instant, loyal customer. Seriously, if you're going to buy a dependable, luxury car, buy a Mercedes, and if/when you're going to buy your Mercedes, buy it from the Freehold dealership. I did, and with Paul's guidance, I drove home that same day with a very welll-priced Mercedes.

Leetran123

29 de ago. de 2013

We recently purchased a car from here and we are very pleased with the experience thanks to Chantal Michaud. She answered all of our questions and was very friendly. We will definitely come back for another car!

redcars1201

28 de ago. de 2013

Chantal was very pleasent to deal with she did what she said she would do and always follows up with a phone call....would buy a car from Freehold Mercedes anytime....Jim Martin

Mmarykitty

28 de ago. de 2013

Overall, working with this dealer and Chantal was a wonderful experience. I had a lot of questions and Chantal always responded in a timely and pleasant manner. I am very pleased with my new 2014 GLJ259BT and would highly recommend this dealer and Chantal.

rjs1946

27 de ago. de 2013

Working with this dealer was a pleasant experience. This is the third auto that I have purchased from this dealer. Our sales rep was Chantal Michaud. She was very efficient and working out the details of the sale was handled very smoothly. When it came to picking up the new auto, all of the paperwork was ready to be signed and Chantal was very helpful in going through the process.

Javiles

17 de ago. de 2013

Our client advisor Chantal C. Michaud was awesome. She answer all our questions and work with us and got us a great deal. Her level of professionalism was great.

alankurinovich8

17 de ago. de 2013

From the beginning it was a very enjoyable experience. We were very satisfied from a customer's point of view with Anthony Tango's salesmanship, his knowledge of the C-300 and his ability to make us feel comfortable.

1970cuda

16 de ago. de 2013

My wife and I were treated like gold from the moment we entered the dealership. The associates were not concerned with how much you were spending but that you felt welcome at the dealership. Every question and concern was dealt with quickly and professionally. The associates Willie and Billy are great assets to this organization.

Sweadock

9 de ago. de 2013

MBofF had a great selection of automobiles. Paul Vallejo product knowledge of all autos tested was amazing. I will definitely purchase another vehicle with him.

smkelly99999

7 de ago. de 2013

After several dealerships, we found ourselves at Mercedes Benz of Freehold. Needless to say, this was not a local dealership for us, and the drive, although scenic, was a distance from our home. However, there was an immediate positive difference in the atmosphere, when we arrived. It started with that first hello, and friendly smile. This came from the young woman who initially greeted us. Unfortunately, her name has slipped my mind, and puzzling is the inability to locate her photo on the Dealerships employee website, although, I may have simply missed it. However, that first encounter with an employee within any establishment can essentially retain a potential customer, or result in a quick exit. Ultimately, for me, this depends on the reception, professionalism, courtesy, warmth and most importantly, an unassuming body language. In any event, this young woman sat behind a counter, in front of her computer. We told her our name and upon locating us on her computer screen - she quickly informed us that Rob would be over to meet us.When Rob came over, he quickly said hello, introduced himself, and asked if we cared for anything to drink. Robs demeanor was warm and very pleasant. In fact, his personality proved to be easy-going, friendly, energetic and knowledgeable of the vehicle. As we test drove and discussed the vehicle, I asked him basic questions about himself (i.e. where he grew up). Robs answers were funny, honest and quite humble. Rob was clearly a pleasure to work with during this ultimate purchase. Upon returning to the Dealership, Rob was responsive and answered our many questions about the vehicle. When unsure, his response was to find appropriate resources within the dealership who more knowledgeable and experienced. Robs energy, enthusiasm, and mien remained positive throughout the entire process, and time was not a factor. My overall experience with Mercedes Benz of Freehold was positive. Customer Service was exceptional, with a warm and friendly atmosphere. The excellent price for my vehicle was possible because of one man, Frank Mastrovito, the General Manger. Frank proved that patience is a virtue, and that the Dealership surely appreciated my business. However, it would not be at the cost of just another sale. Frank simply required a few more hours. By giving Frank the time he needed, I was ecstatic to learn that a rate was secured that I could not have anticipated or received on my own. Thank you again, Frank, and all those people around you who make your Dealership work as a team.Susan K.

gemgrl6581

5 de ago. de 2013

We were hopeful about our experience, since the dealership was clean and well-organized. Unfortunately, that's where it ended for us. The salesman was nice, but very nonchalant about gaining our business--almost as if we were bothering him with our used-car purchase. We were interested in a car we saw on their lot. It had one price on the window sticker and the salesman told us it was another price and basically too bad about the price difference. He then insisted that there was no sticker on the car with the price we saw. When we went outside to look at the vehicle, the salesman asked us to walk from the back to the front of the dealership (where they moved our car that was being appraised) and then to drive back to the lot where the vehicle was. On the way to our vehicle we saw some employees drive back to the lot quickly. As we were driving back to the lot, the car was coming back out. Miraculously, when we got to the car, the window sticker was missing. Unfortunately we didn't think to take a picture of it beforehand. Who would expect it to come to that?!PS - We should have done our homework. This dealer pads their reviews by writing their own positive reviews and giving themselves 5 stars. I am a digital marketer--it is VERY obvious they do this and who at the dealership does this. BEWARE: They have an "F" with the BBB!

sophiashalaby

1 de ago. de 2013

I recently leased a car with Robert Lisi's assistance. He was exceptionally professional. I would highly recommend going to see him. He was very knowledgeable and his service made it the best experience I've ever had at a car dealership.

ScottDai

30 de jul. de 2013

Chantal was friendly, knowledgeable and trustworthy. She helped me through the whole buying process on a used Lexus SUV. She made the purchase procedure very easy and enjoyable: if you're looking for a smooth & zero-hassle car purchase yet still with good price, call Chantal !

yeni0929

28 de jul. de 2013

Paul was a great guy to deal with. He helped us so much and I would greatly recommend him to anyone ! Very friendly , thanks for making our first car so easy !!YENIFERS

luckyjay315

25 de jul. de 2013

The sales associates were very friendly, and were able to help with everything we needed. The car was very well prepared and the process was pretty straight forward. Not to mention its always a better experience when the person your dealing with is beautiful as well!

rsterlingnj

25 de jul. de 2013

All staff were friendly and courteous. Facility is clean and welcoming. Vehicle was well prepared and fairly priced. The purchase was conducted without pressure and concluded in one afternoon.

cindygp1

23 de jul. de 2013

THEY LIED ME!!!!! NEVER AGAIN!!!!! I TALKED TO MY INSURANCE BROKER AND HE TOLD ME YOU TOOK MY ADVANTAGE!!!!!!!!! THANKS FOR NOTHING!!!!!!!!!!!!!! I HOPE YOU ARE HAPPY!!!!!!

andklee

23 de jul. de 2013

The staff at Mercedes Benz of Freehold made my first leasing experience enjoyable. You feel valued as a customer, and they make it a point to answer any questions/concerns you may have. Robert Frazette in particular was great to work with, and goes above and beyond to make sure the customer is comfortable and satisfied with their purchase. I will definitely purchase/lease again with him for my next vehicle!

jonesevon930

22 de jul. de 2013

Chantal is great. My family has bought two cars from her within a week. Very personable. I would recommend this dealer to anyone. See Chantal!!

Sawiris111

15 de jul. de 2013

Excellent service, product knowledge, and searched for non-traditional rebates. Add courteous demeanor and thus sold us a vehicle. Paul will have a long and successful career with MB in Freehold. Thanks again. Dr. Sawiris

nygints4life

13 de jul. de 2013

Even though I wasnt there to buy a new car I was treated with nothing but respect and professionalism, I highly recommendYou go see Paul Vallejo. I will buy again with Paul

GGladden27

11 de jul. de 2013

Willie Barron, was outstanding, Willie delivered outstanding service and listen to all my needs. And I must say that Willie went above my expectation and deliver everything I asked for. Mercedes is very lucky to have a salesman of that caliber. Willy offer something that isn't in this business anymore patient and understanding I appreciate the service that Willie Barron gave me. And I look forward to doing my next deal with Willie for my wife's truck. Warmest Regards,Gregory Gladden

aheart

10 de jul. de 2013

We had a very pleasant experience with MB of Freehold especially meeting Paul Vallejo. He was very patient with us, answering all our questions, very helpful and informative. It was already past 8pm before a holiday when we left the dealership and he still had a big smile and patience for us. We took pictures so we would not forget our experience with Mr. Paul Vallejo of MB of Freehold !!!

davidferrer5076

8 de jul. de 2013

Paul Vallejo was a fantastic sales person. I am never that guy that buys on the same day and he made me brake my golden rule. He was very professional and knew his product up and down. I have been looking for about three months now and he really was able to make me leave happy and content. I went there just to look but after an hour with him I knew that was the car I wanted. He was able to talk about all the different features and I actually learned a lot from everything he was saying. Even after the deal was done, it was late on a holiday weekend and he would not go home until he went over every single feature the car had. I really appreciate all his time apologize to his wife for having him get home late for a last minute customer. I would certainly recommend him to anyone buying a car. Now a day its hard to find outstanding customer service like this!!!Dave Ferrer

peter83

8 de jul. de 2013

Paul is a fantastic representative of not only his dealership, but the entire Mercedes-Benz brand. Paul and I shared a similar passion for cars that was extremely beneficial to my buying experience. Surprisingly, I did not like the first vehicle I test drove. Paul was able to think on his feet and guide me to a car that I fell in love with. If it was not for Paul's passion and quick thinking, I would have left the dealership very disappointed. Instead, I am elated and cannot thank him enough. I endorse him wholeheartedly and recommend him to the highest level.

jennifer2711

2 de jul. de 2013

It was a really great experience for me buying my Mercedes Benz E350 here in this dealership. Paul Vallejo was really professional and helpful! He was really patient answering all the questions that I needed to ask about the car and helped me along the process of the purchase. He was very friendly and informative. After getting the car, he explained all the features of the car and everything else that I needed to know about the car. His explanation was very thorough and concise. I would definitely recommend this dealership to anyone who is looking for luxury cars, their service is remarkably satisfying.

RichGonzalo

25 de jun. de 2013

MB of Freehold is a great dealership to buy a new Benz. The sales staff (especially Larry Pius and Barry Martin) were the main reason I purchased my new SLK 350 and many other vehicles in the past from them. MB of Freehold put the pleasure and excitement back into buying a new vehicle.Thanks to all the staff there.Rich Gonzalo

Rimpy

22 de jun. de 2013

We were very pleased with out experience. We were in the search for a car for a few months now and a Mercedes is what we wanted. We went to one dealership before and then we were just in Freehold for some other reason and decided to stop by at Mercedes Benz of Freehold. We did not think we were going to leave with a car; we were just browsing! We initially were looking to buy Pre-Owned Certified during our search but were open (barely) to leasing a new one. Sometimes the salesmen will want to clear inventory by pushing towards CPO vehicles, but often times they want to sell the new ones. We were vey pleased with Paul; he did not push us in one direction or another. He showed us every option available for our needs in both the CPO and New vehicles. (At other dealers, we asked to look at one, but they would push us to another; specifically when we went to Audi, we wanted to look at a Q7, but the salesman kept telling us we didn't need a Q7 and that wasn't for us and kept pushing us towards the Q5. It made the trip very displeasing.)We were there for a long time, but Paul was not impatient. He ran back and forth through the dealership finding the perfect car for us. No other salesman would have ventured the huge inventory several times in the heat; he went above and beyond his job as a client advisor. He has a great personality and is all about making the client comfortable. He offered us food and drinks and ensured we were feeling good through out the whole process. When were browsing and making our decisions, Paul offered details and advice that were very helpful in deciding which car we wanted. He was very thorough in describing the features when we did choose one. He made sure we were well-informed before we made our final decisions.Had it not been for the wonderful staff we interacted with at the dealership and especially Paul, we would have left without a new car and continued our search elsewhere. We were planning to return to go to another dealership or returning to the one we visited before. We could not be happier with our visit, the service we received, the staff, and especially our new car. We almost did not visit this dealership had we not been in the area that day. The staff was so lovely, we could not resist leaving that day without out car. (Also the perks of being a customer definitely helped us make a deal!)I would definitely recommend this dealership to any one in the search of a new or CPO car. They don't only have Mercedes, they also had a few other brands. While Mercedes was our number one choice when we were searching, we were looking at Escalades, Audi as mentioned before, and a few other comparable vehicles. The Mercedes-Benz of Freehold is definitely the best dealership and the best business of any kind that we have been to, and Paul Vallejo is the best client advisor we have ever encountered.

ymonaco

21 de jun. de 2013

Outstanding customer service, very personable, not pushy...this is our 2nd purchase with Chantal within the year..will be back for our 3rd in a few months!!

imonaco

12 de jun. de 2013

Paul Vallejo represents Mercedes-Benz of Freehold with pride, professionalism and extraordinary competence. He is to be commended for his excellence, highly professional demeanor and his positive attitude. He truly made my car buying expereince productive and pleasant and I will gladly recommend him to my family and friends for their future car buying needs. I would like to thank Paul for making me feel like I was the only person at the dealership that day. He truly went above and beyond, and thanks to him I am the proud owner of a 2014 E-Class E350. Thanks Paul, you are the best!!!!!

Nursing

12 de jun. de 2013

Robert John Lisi was excellent! Impeccable service! He was patient, knowledgeable, and helped us navigate getting a car we love. I would recommend this dealership.

MRSCOOGAN

4 de jun. de 2013

What a pleasure dealing with Paul Vallejo and Mercedes Benz of Freehold. We are so happy with our new car. We cannot say enough about Paul and his natural ability in making us feel so comfortable throughout the entire process of choosing the right vehicle. He was so knowledgeable, professional and genuinely concerned that we made the right decision. Everyone we dealt with made the new car shopping experience a delight. We have nothing but praise about Paul and will surely recommend him and the dealership to others.hrc

rmw95

29 de may. de 2013

It was a pleasure to work with Paul Vallejo, he was both professional and courteous. Paul made the process of selecting and purchasing our new car an easy and enjoyable experience. We would highly recommend Paul and Mercedes Benz of Freehold.

Lounge2012

28 de may. de 2013

Wanted to Thank Paul and Billy for a great customer service experience at Mercedes -Benz of Freehold. Paul is very helpful and knows the product line very well. He has great interpersonal skills and is wonderful to work with. I also have to mention Billy is a great Finance Manager who made the process very easy. I highly recommend this dealership for quality and excellent customer service. Thank you! - Nancy Arent

Mgerstein10

26 de may. de 2013

This was an experience I was not too excited about, but once I met Paul and Anthony, they made everything fun and professional. I would recommend both of them to everyone. They truly care about the customer and making it the best experience possible. Thank you guys so much!

Poppiepink

23 de may. de 2013

I purchased my first Benz at Freehold and from the moment I walked in I felt like loyalty, everyone was professional and helpful I will purchase all my future Mercedes from there. Thank you guys for the best buying experience I've ever had!!

belindadsanders

21 de may. de 2013

Our experience with Paul exceeded our expectations. His professionalism and thoroughness was like none we had ever experienced. We wouldRecommend Paul and Billy to our friends and family any day. Thank you so much for the experience.

JohnRhee

20 de may. de 2013

I have been dealing with Dr. Choi for long time. All my friends has been going to him. very professional, honest. He even drove to my office to drop off keys and change the plate. Thank you Iksoo.

Artisticbias1

11 de may. de 2013

Excellent dealership! My salesperson Chantal was very pleasant not pushy at all, she was very informative and Profesional. I was very pleased with the service they provided for me. Great atmosphere here everyone was very nice. Purchasing my new Mercedes from Mercedes Benz of Freehold was a great way to celebrate my 60th Birthday! Thank you Mercedes Benz of freehold and Chantal Michaud for making my day extra special.

Dhemmendinger

9 de may. de 2013

Paul and Val did a GREAT JOB...negotiating was very easy going. I will definitely come back to do business again with Mercedes Benz of Freehold and Paul Vallejo.

ATummala

7 de may. de 2013

Our experience in buying a car at Mercedes-Benz of Freehold has been really pleasant. We have been shopping around for either or certified SUV for last two months, and we ended up purchasing a certified vehicle at this dealership. We were assigned Paul Vallejo as Sales Person. We are extremely happy with him. He has patiently answered our questions, and took us for test drive on few vehicles. He has helped us narrowing down our vehicle choice with his honest (we really felt) opinion. I would strongly recommend this dealership to anybody and recommend especially Paul Vallejo as a Sales person.

Boothe6

30 de abr. de 2013

Great job, we are so please to have met such a great salesmans, who worked very hard to please And help us for fill our needs...

Domarie

30 de abr. de 2013

Our saleswoman Chantal Michaud was an absolute pleasure to deal with.I would highly recommend the team and in particular Chantal Michaud who is very reliable, a hard worker and the most pleasant salesperson that I have ever dealt with.She was very patient while I chose the interior and exterior color of the car that I liked and I am very picky.There was no going back and forth on price like with other dealers, we agreed on a price and we sticked to it. They offered me the best price.Mercedes Benz of Freehold has a pleasant atmosphere and prominent professionalism from the people who work there.D.

VRnoTwo

30 de abr. de 2013

Chantal was very professional, pleasant, and friendly. She was also very knowledge and helpful. She helped set up our Bluetooth. She also helped my wife set up voice recognition.

vkvarma

30 de abr. de 2013

We made three visits to the dealership. Each time we got the attention needed. The negotiation was very smooth. Chantal and Frank were very polite and courteous. The experience with the dealership, and in particular with Chantal and Frank, was very pleasant. Phone calls were returned promptly. No hesitation in recommending the dealership.

brookenjarrett

30 de abr. de 2013

Chantal was wonderful! She was very helpful through the whole process. I will deffinetly be recomending her to family, friends, and clients of mine. We are very pleased with our new car. Thank you Chantal!!!!!!!!!!

nazc300s

30 de abr. de 2013

I just wanted to recognize Paul Vallejo for the wonderful experience I had with him back in December 2012. Since the minute I met with him, he was very professional and knowledgeable about all things. Every question I asked was answered in a timely manner. Paul is dedicated and hard working person and I would definitely recommend buying from him. He made my transactions become very smooth. The day that I picked up my car not only he had a great surprise for me but also provided me with lots of tips on how to navigate the car system. Thank You Paul for your time and efforts. By the way my kids were also very pleased with your attention while waiting for the car to be clean up.

SC16

30 de abr. de 2013

Chantal Michaud was very friendly and professional I found the car I had been looking for and I love it.I would encourage anyone in the market for a car to visit Mercedes Benz of Freehold the employees thereare friendly and helpful and will help make the customers car buying experience a good one.

BillJensen

30 de abr. de 2013

Nick and Barry were terrific! They took the stress out of buying a car and made it a pleasure. I would highly recommend these two professionals and the Freehold dealership. I work in the pharmaceutical field and contract with all the local hospitals in the Freehold/Ocean areas, I will sing the praises of my happy car buying experience!

chunch

29 de abr. de 2013

From the moment that we entered this dealership our experience was nothing short of fantastic! Our salesman,Nick Traina, was throughly familiar with the vehicle models and was an absolute pleasure to deal with. While it was our intention to purchase a new GL450 before we arrived, I would dare say that we ultimately bought the car at Mercedes-Benz of Freehold because of the pleasant atmosphere at this dealership and the professionalism ofthe people who work there. I would highly recommend them, and I hope to do business again with Nick in thefuture.Yours truly,J. Farrell

JoeKuul3

29 de abr. de 2013

After doing thorough research on the SUV we wanted, we decided that the ad from Mercedes-Benz of Freehold seemed to be the most promising. Went to the dealership and met Paul Vallejo. His friendliness and attention to exactly what we were looking for, impressed us right away. He took us for a test drive and asked if we had any more questions. The price and mileage on the Jeep were both great, so we decided to buy it. He handled the mountain of paperwork and dealt with our insurance company several times. The next day, we came back and picked up our beautiful SUV! That was back in September 2012, and since then we have gotten many calls from Paul, checking to see how we liked our Jeep and were there any problems (which there weren't). We had a great experience there and would recommend them (and Paul) highly to anyone considering a new or pre-owned vehicle!

Torjnsa

29 de abr. de 2013

Paul did an outstanding job. He is an outstanding young man. This is the third car I have leased from your dealership and he was the best client advisor we have ever had.

Cspearman

29 de abr. de 2013

Nick Traina made my family and I feel verycomfortable, he gave us all the information needed to make our decision, I would definitely recommend a friend

Hmac49

29 de abr. de 2013

Nick was great, very easy to work with and a highly skilled person in terms of automotive knowledge. A very professional and courteous person who really values the customer. I will definitely refer him to family and friends.

bmason1105

29 de abr. de 2013

Paul was very helpful in the purchase on the Mercedes-Benz. He was very attentive to all of our questions and concerns and made sure we were fulling comfortable with the car before the purchase. He cared more about satisfying the customer then just trying to make a sale. There needs to be more sales reps like Paul, still calls to check on us from time to time still. A++++++++++++ Dealership is like night and day from the Princeton dealership sales reps where rude and very unpleasant I would recommend this location for an all around great experience from start to finish.

Rmarmelo

29 de abr. de 2013

very attentive salesman.Paul Vallejo-- even though the car I bought was used, they had the ownership records, put new tires, waxed it and even listened to my best offer. They still call me for sales events and dinners...great dealership.

echico33

29 de abr. de 2013

I did not rate price as I used the Friends and Family program and therefore there was no real negotiation. The price of the E350 4-matic is very expensive in my opinion but that did not impact my complete satisfaction.

KC Harte

29 de abr. de 2013

I had some unclear information provided to me on the finance side. Difficulty in getting plates. It took sometime but was resolved to my satisfaction

Orrellnj

28 de abr. de 2013

We had a very pleasant experience at Mercedes-Benz of Freehold. Paul Vallejo our sales rep was an absolute pleasure. We had never felt so relaxed and at ease. He was knowledgeable, attentive, and most importantly never once did we feel we were with a salesman, but with a friend. This was the smothiest expeience we ever had buying a car. Thank you Paul!

Ctrain360

26 de abr. de 2013

Nick was courteous and got us a great deal on my wife's new car. He was not pushy and very patient. He is definitely an asset to your company.

Hobbes3

26 de abr. de 2013

I purchased my first Mercedes from Nick. It was the easiest and most pleasurable experience I ever had purchasing a vehicle. Nick was so courteous, professional and caring. I would definitely recommend Mercedes Benz of Freehold but more importantly, I would recommend Nick Traina.

chbipp

26 de abr. de 2013

Great experience and Nick helped every step of the way... Awesome customer service and speedy deal with no hassle... I would return over and over...And this is my 3rd car with Nick

08540

22 de abr. de 2013

Both Nick and Barry were very professional and straightforward. They made the purchase of my vehicle a pleasant experience. I would buy my next car Nick and refer Nick to anyone purchasing a Mercedes.

BBCCSuzie

22 de abr. de 2013

I needed a good clean used car for everyday use for reasonable price and looked all over and visited many dealerships and used car lots.I feel very lucky to have Paul Vallejo as my sales person. He is very personable, kind, caring, knowledgeable and hard working.He came across as so trustworthy that I bought the car without test driving it. I think that says a lot and he is not your usual car salesman.Oh! Did I mention that the whole dealership is awesome in appearance and everyone is so kind and helpful in every way.

Tgenna

18 de abr. de 2013

Paul provided exceptional service. Purchasing a car shopping in the PAST has been a nightmare! Paul has completely changed my perception about purchasing a car, he provided an amazing experience and I can't wait to do this again!

KatLee10

15 de abr. de 2013

Outstanding customer service. Nick and Val made our purchase experience so wonderfull and smooth.Next car purchase will deffinately be with Freehold Mercedes. Kat & Lee

Shilarczyk

13 de abr. de 2013

We loved everything about freehold Mercedes! Paul was wonderful! So was Lee!My husband loves his new car! I can't wait to come back and work with Paul again for a new car for myself!

benzlex

12 de abr. de 2013

Enjoyed meeting Paul Vallejo as my Sales Person.Paul did an oustanding job selling me my new 2013 Benz.He was caring and did everything possible to make this the best Car buying experience at Mercedes Benz of Freehold.Also enjoyed meeting Frank Mastrovito the new General Manager who promised me total satisfaction with my new purchase at his Dealership.In addition,Billy Dye did a good job with the various papers that closed the purchase.Enjoyed my day at the Dealership and I'm enjoying my new Benz !

LauraReina

8 de abr. de 2013

Chantal Michaud was one of the most pleasant sales people I have ever dealt with. She wasn't pushy and was very patient while I chose a color with coordinating interior that I liked. She must have brought out 6 cars for me to look at and let me test drive as many as I wanted. Her management team was exceptional as well. Not only did they make sure I was comfortable with Chantal they made sure I was comfortable with them as well. There was no going back and forth on price like other dealers, they gave me their best price and my husband and I felt it was fair. The most annoying part of purchasing a new vehicle is all the back and forth between your salesperson and the management team, at Mercedes Benz of Freehold there was absolutely NONE of that!!! From beginning to end it was a very smooth process. I now look forward to dealing with their customer service department which I heard is exceptionally easy to deal with as well.

mbfloyal

3 de abr. de 2013

I had a great experience purchasing my vehicle from Mercedes Benz of Freehold- Nick was very knowledgable, friendly, professional and gave me a great deal without the hassle. He took the time to answer all of my questions including taking extra time to ensure that I knew how to operate all the options on my vehicle. Thanks Nick!!

seancorridon

2 de abr. de 2013

mercedes benz of freehold was an amazing company to deal with. they worked with me every step of the way to get me the car and price range that i wanted. i was 100% happy with my experience and would reccomend all to go check them out.

deputycag65

1 de abr. de 2013

This dealer has terrible business ethics. The service dept does not care for customers. They are rude, calls do not get returned, days pass without knowing what is the problem with my car, Service Managers get contacted and neither one of them take the time to reply to customers. They always try to push unnecessary service items like engine flush, coolant flush etc. Never seem to know when your car is covered by extended warranty. There goal is to bang out customers for service over and over!Google "Freehold Mercedes reviews" and you will see other sites all give poor reviews for this dealer. But somehow they get lots of great reviews on dealerrater. Pretty confident that the have someone managing there online reputation by posting good reviews.

stip

1 de abr. de 2013

Leased a C300. Process was quick. Price was fair upfront so no need to look anywhere else.Wanted keyless start and not many cars had it . They got me one of the few ones available. Would lease through them again

ekimsolo

30 de mar. de 2013

Paul was very helpful to me during my visit and perchase of my new vehicle, he was well articulate, explaining to me how the latest technology work in my car.

stefkelly76

30 de mar. de 2013

It was a pleasure dealing with Paul as he was extremely friendly and very customer oriented. We were also helped by salesman Larry Pius who was also instrumental with the purchase of our new car. We have and will continue to recommend Mercedes of Freehold to friends and family as it had been a great experience.

cathypalma

30 de mar. de 2013

Paul Vallejo was great to work with I would send everyone too him all the guys were great here Thank You Paul !!!! I will be back :)

lgreenberg2008

30 de mar. de 2013

I just bought a new 2013 S550 with MB of Freehold, if you want a no pressure honest salesman you need to work with Larry Pius. I bought two mercedes in the past six months with Larry. The only car salesman I would ever recommend, and thats coming from a salesman in real estate. What makes MB of Freehold my dealership is Larry Pius.

MrsLuzPerez

29 de mar. de 2013

I was in the process of trading in my Lexus. I stopped in just to see and perhaps test drive the E 350. I was lucky enough to have Paul Vallejo as my salesperson. His personality and willingness to help was outstanding, he was very helpfull in the purchasing of my Mercedes. I feel that Paul is an asset to your corporation. It seems to me that Paul has good qualities to grow within your organization. The sales manager Cliff and the general manager were very accomodating as well.

bhnutt

29 de mar. de 2013

I just purchased a pre-owned Lexus IS 250 from Mercedes of Freehold through Larry Pius. Larry and the rest of the team there were great to deal with and made the entire process very smooth, from the initial sale through final delivery of the car. Larry was very responsive to all questions and really treats you as a valued customer as opposed to just another sale. I highly recommend this dealer and seeking out Larry for a great car-buying experience.

brentskiv61

28 de mar. de 2013

I visited Mercedes-Benz of Freehold and worked with Larry Pius to finance a Certified Pre-Owned Mercedes-Benz C300 4Matic. I was extremely impressed by the entire dealership and the service provided to me by Larry. He was extremely knowledgeable about the product and made my transition easy. Larry was also very professional, personable, and responded to my inquiries quickly in detail. The sales and finance process was simple, with a no-nonsense approach that put me at ease and made a quick deal possible. I would recommend Larry and the entire staff at Mercedes-Benz of Freehold to any buyer.

gemazza

27 de mar. de 2013

I was a Lexus LS460 owner and recently had the opportunity to ride in a friend's S550. I always liked the S550 as it's fairly comparable to the LS460 but I was very impressed with the car and wanted to test drive it and compare it to my car. I had some time to kill last weekend and decided to stop by Mercedes Benz of Freehold. I had no intention of buying a car as I'm only 2 years into a 3 year Lexus lease. Larry Pius came out to answer my questions and took me and my son for a test ride. I really liked the car and Larry was able to put a deal together to get me out of my current lease and into an S550. He made the experience very relaxing and enjoyable, answered all my questions and best of all there was no pressure which is what I like. I have previously purchased 12-13 cars from Lexus so this was a big win to steal me away from Lexus. Nice job Larry!!

kamelaj

27 de mar. de 2013

On 3/21/13 while surfing the internet for cars for my 17 year old son I came across a nice 2000 nissan maxima GLE. The car was nice looking the mileage was low to be 13 years old (107,000) miles and it had a carfax report and came from one owner. I decided to give the dealership a call and find out if the car was still available it was. The salesman stated to me that the car was in excellent shape immaculate he said they don't usually keep cars on their lot that's 13 years old. He stated that the car came from a trade in. On 3/23/13 that morning around 10:00am I called back and me and Mr. Cliff Patterson agreed on a price of 4300.00 for the car. I arrived at the dealership around 2:00pm I met with Mr. Cliff Patterson and Ana Husman after waiting for about 35 minutes. Mr. Patterson and myself took a test drive in the car it drove excellent but i did notice some exterior defects on the bottom drivers side door and the fog lamps and front and rear side marker lights were not operating. The inside drunk latch would not open the drunk from inside of the car. I mentioned to Mr. Patterson about these problems he stated to me what do u expect from a 4300.00 dollar car. I said you should of told me about these problems before I made a two hour ride to get this car. Then we had a debate over a 30 days warranty after several discussions he finally gave me a 30 day warranty. on 3/26/13 I took the car to PORTER NISSAN DEALERSHIP IN NEWARK, DE. during the inspection the tech informed me that the front radiator/motor mount bracket was rusted out, the right rear calibar was frozen up the fog lights and side marker light have electrical problems and the valve covers is leaking oil. Also the drivers side door hinge assy upper and lower needs to be replaced.I feel all of these items should have been corrected or told to me before I drove 2hrs to come and pick up a vehicle that have major problems. I think it is this company's moral obligation to disclose these problems and to also do a thorough vehicle check before selling any vehicle to a consumer whether its a Mercedes Benz or a Nissan Maxima.

Ashley Duhigg

26 de mar. de 2013

I was highly satisfied with Larry as my salesman. He was professional, extremely knowledgable of the car I was buying. I was completely comfortable making a high end purchase with him.

aliciac

16 de mar. de 2013

Chantal was so great, very helpful and friendly! Knew about the cars and was accommodating. She did everything she could to stay in our price range and get me the car I wanted!

mannyuzi

15 de mar. de 2013

My wife and I met with Chantal to discuss a new lease for a Mercedes Benz C300. Chantal was extremely helful, professional, extremely informed and was able to address our requirements very quickly. She was very diligent and we were able to find the right car, with all the right options at a fair price. The whole process took less than two hours, which is highly unusual when dealing with a dealership. This was our second Mercedes from this dealership. Not only was it a pleasure dealing with Chantal, but the whole organization including the service department is to be complemented. I would recommmend Chantal and this dealership to anyone interested in a Mercedes Benz.

bogi854

14 de mar. de 2013

There was a problem with the vehicle that sales promised to take care of, so when the problem was in the process of being fixed I was juggled between different dealerships, the process was not fully explained to me, I had to pay money out of my own pocket to get a problem fixed that was promised by sales that it would be taken care of. Sales did say they would reimburse me for the amount that I put out of pocket but it has been over three months and I have yet to see any check, even though upon contact I am told it has been processed and sent out. Beside this fact once the vehicle was sold and they got what they wanted it seemed as if they did not care what so ever about us anymore. I bought two vehicles on the same day and the second I tried to get back into contact with them the next day to try and resolve my issue, all I got was a middle man running back and forth between me and the used car manager, he was extremely rude in the fact that he did not finish business face to face, and any time I would try and talk to him directly he would completely ignore me. I planned on referring a few people to this location, because during the sales process I was very pleased, but like I said once it came to the point where promises had to be kept I received the worst customer service I have ever gotten in my life, for such a high end dealership you would think they would take care of their customers, but it was quite the contrary. Now I know you might see that I bought a Nissan from this dealership, and you might think that why should they care about a Nissan, but regardless they sold me the vehicle they should steer me in the right direction the proper way, and treat me like anyone else, keeping their promise. I would also like to add that the second vehicle I had bought was a mercedes, and promises where also made while in the sales process for this vehicle, and again it has been three months of back and forth. So now this just proves that they treat even customers who buy their product with disrespect and attitude.

mrsperez

14 de mar. de 2013

I have been a long time costumer at MB, Freehold. I have no complaints except for the lenght of time it takes to complete the deal. This time however, the wait was no problem because of the professionalism, enthusiasm, and dedication shown by Mr. Vallejos. He made us feel at home, he treated us as family, he answered all our questions and concerns.

jjstunz

14 de mar. de 2013

Just bought my 2013 Bmw x3 from Here few days ago. Even though i'm from NY, and dealer is located in NJ, but definitely worth the time of going down there. They Give me a great deal on this car. The salesman Paul Vallejo was very nice and helpful, he made everything so simple and everything went so smooth. unlike the other dealer's salesman, very pushy and try to sell you craps. Paul Vallejo was definitely the best salesman i ever met so far. i would recommend him to anyone whos looking to buy a car, He called back after few days to see if everything is good, very responsible salesman, 100% reccommend.

Alexlooking

13 de mar. de 2013

Watch out for these guys!!!!I tried to buy a car from them and they accepted my offer to purchase the car and then they proceeded to sell the car to someone else despite having reached an agreement to sell. They refused to get the dealership manager on the phone and I informed them I would be writing a poor review. At this point Barry threatened me and told me that if I wrote a bad review they would write dozens of false reviews about my company and make my life a living xxxx. These guys are terrible!!!

rms3

13 de mar. de 2013

After my experience at Mercedes Benz of Freehold I can definitely say that they go the extra mile at this dealership. Chantal, one of their client advisers, was with me every step of the way and really made me feel comfortable throughout the whole process. Right from the moment I arrived you could tell how professionally run this dealership was how they make sure the customer's needs always come first. The General Manager Frank Mastrovito even checked in on us and made sure everything ran smoothly for us and that I was completely satisfied with my experience there. Once it was time to do the financing Barry was very helpful and made sure every was well explained and clear. I would definitely go to Mercedes Benz of Freehold again and highly recommend it.

woodize

13 de mar. de 2013

BEWARE, this is my experience. they had a Certified pre owned advertised. it was a 2009 CL63. they sent me a copy of the Certifed pre owned report and it was listed as NO odors, No paint damage, NO damage to Windsheild. below is my email to the dealer when I received the car. Lee,Want to follow up on a conversation I just had with jack. The car was delivered at 6:45 yesterday morning. The delivery guy pulled it in my garage. I walked around it with him for the inspection report and he showed me the dents, scratches and chipped windshield that was not disclosed to me or noted on the CPO report. I then left for work without looking at the car anymore. When I got home yesterday evening I got in the car and the smoke odor will knock you down. There is no way this car could have passed the CPO inspection. On the CPO report the box is checked "OK Passed" for odors in the interior. This also was not disclosed to me. I had a specific conversation with Jack before I agreed to purchase. I said please drive the car and then walk around it and tell me of any issues. I have never purchased a car over the phone and would never would if it was not a CPO. Jack called me back later and said it all checks out great, beautiful car.There were many opportunities to disclose this to me and you all chose not to. Not to mention the errors on the CPO report. My question is what else was checked off of but is not up to standards. I could maybe live with the few exterior issues but there is NO WAY I can accept this car with the smoke odor. I would never expect this from a luxury Mercedes dealer.Based on the above info I want my money returned due to the non discloser and fraud committed on the CPO report. Not to mention you moral obligation to disclose this to me. My wife is allergic to smoke and there is no way either one of us are going to ride in this car, the smell is horrific.They did agree to take the car back but they failed to reimburse my total cost. it took them 30 days to return my money which i paid intrest on and they did not give that to me. I had a fedex fee and a wire fee and I did not get that either. so I'm out $300 not to meantion the constant time invested for that 30 days to get them to follow thru.This dealer has a "F" rating with the BBB, to bad i did not check this out first. leson learned.The resson why I gave them the bad rating is they are not honest people and they still owe me money.

MRSGERRI

12 de mar. de 2013

I am so pleased with my Mercedes thanks to Paul Vallejo. He was considerate, respectful, patient, and a true gentleman. This is my first Mercedes Benz, and he made sure that I understood all features and was comfortable before leaving the showroom with my car. A great experience on an otherwise rainy and dreary day! Gerri Daum

Evie333

12 de mar. de 2013

I just purchased a beautiful Mercedes Benz from Mr. Joe Viverito and I couldn't be happier( unless of course the car was free). My husband and I never felt sales pressure and Mr. Viverito respected our wishes when we wanted to shop around. Mercedes Benz of Freehold offered the best deal and friendliest service. We will refer all our family and friends to visit Mr. Viverito when shopping for a car. Thanks Joe!

omoral

11 de mar. de 2013

There is one and only one reason why I drive a Mercedes today. I am not a rich guy and work hard for every penny I earn so my decisions are closely made witht he best interest of my family in mind. The exellent customer service and attention to detail I received from Chantal is to be admired. I was never pressured, given time to think, and she continuely followed up with me to ensure all my options were on the table. When I finally decided she kept me up to date with through the entire process. She even took the time to take pictures of my wife and I when our Mercedes was delivered to us. She left a lasting impression that without a doubt will bring me back when Im ready for my next Mercedes. Thank you Chantal.

Eric8888

11 de mar. de 2013

The reason I gave a great review today would be because of the kindness I received from Chantal Michaud. For starters Chantal met me at the front door to greet me (Professional). Since I am already a nervous person by nature, it was very comforting. Now I was not an original lessee of Freehold Mercedes (I was at Ray Catena). I met Chantal at the free dinner and giveaway several months ago. That night she told me about all the wonderful cars that are arriving in 2013. Chantal would follow up with me by email which any real professional sales agent of Mercedes Benz should do. The day I leased the car Chantal tended to my needs which is nice after tending to my clients needs all week. I had prior engagements made before leasing the car and was on a time frame. As your well aware leasing a car takes a great deal of time and patience. Chantal focused the entire time from start to finish and was extremely efficient. When I organically arrived 3 hours prior, I noticed that Chantal's lunch did also. Now that salad went uneaten on her desk the entire 2 hours I was there (on another note I ate twice thank you for the sandwich). Hard work pays off. That is why I am now a life time customer and will refer clients and relatives to Mercedes Benz of Freehold. Sincerely,Eric Starker

ewalp

11 de mar. de 2013

CHANTAL MCHAUD, WORKED CLOSELY WITH US IN HELPING SELECT OUR MERCEDES. SHE WAS VERY INFORMATIVE ABOUT THE VEHICLE AND THE DEALERSHIP. SHE MADE OUR PURCHASE EASY AND ENJOYABLE WHETHER IT WAS GETTING US WATER OR ARRANGING OUR TEST DRIVE ALL WORKED OUT TO OUR LIKING. SHE DIFFENTLY PUT CUSTOMER FIRST . CHANTAL MADE SURE OUR VEHICLE WAS READY FOR DELIVERY AND TOOK A HANDS ON APPROACH THAT EVERYTHING WAS RIGHT. SHE EVEN REMOVED THE OLD LICENSE PLATES HERSELF. DEALING WITH CHANTAL MADE OUR PURCHASE AWESUME. I AM A RETURNING CUSTOMER AND THIS WAS THE BEST EXPERIENCE . IT KEEPS GETTING BETTER. CHANTAL IS AN ASSET TO MERCEDES BENZ OF FREEHOLD. THANK YOU CHANTAL.

ElizabthSchmidt10

2 de mar. de 2013

Larry Pius has the unique ability to make his customers feel as though he is representing them as well as his dealership during negotiations. Larry has excellent product knowledge, something not always evident at other dealerships.

jcalo1

28 de feb. de 2013

Very pleasant experience, Nick was great to deal with. He was very knowledgeable and gave us a great deal. Great all around experience, would definitely recommend, .

mtoc

28 de feb. de 2013

This dealer is awesome- Nick is a pro- goes the extra mile- picked me up in Manhattan. This guy knows all the bells and whistles on these fine vehicles. He even gave me a great deal! and most dealerships didn't have a vehicle to suit our needs.

astefanelli

28 de feb. de 2013

I could not of asked for a better buying experience. Nick Traina took the time to review several models and found the perfect car for me!I could not be happier with the purchase of my first Mercedes! Nick knew every class, model and options available and was able to get me in to the greatest vehicle! Everyone at MB Freehold help make this a great experience all the way from a test drive to driving away in my new vehicle! Thanks!! Anthony Stefanelli

Bjh0306

28 de feb. de 2013

Mr. Traina made the purchase of my first MB a pure pleasure. From the time we spent on the showroom floor until the momens I drove my car home, Nick was there to take car of every detail. His strong personality and professional demeanor is a major reason I purchased with MB of Freehold and am looking forward to my next purchase as well.

sburg

28 de feb. de 2013

I purchased my first Mercedes from Nick in May.He is a man of his word and a pleasure to deal with. I just purchased my second Mercedes from him last month and again was extremely satisfied with everything. Nick gas earned all of my future business and referrals.

laury222

28 de feb. de 2013

Great first experience from beginning to end. Great customer service. Such a comfortable and enjoyable process. Clear, helpful beyond words. Hopefully a Mercedes customer for life.

joebenz

27 de feb. de 2013

i wanted to tell everyone about my great experience at Mercedes-Benz of Freehold. Our sales person Nicholas Castaneda was extremely helpful in helping find the best vehicle for us, and then made sure we got a the right price. I will recommend Nicholas, and Mercedes-Benz of Freehold to all my friends. Mercedes-Benz of Freehold got my business, and will get my business in the future.

Chrispirozzi

27 de feb. de 2013

Nick was very knowledgable about the vehicles. He was very personable and very approachable. He made this a very easy process for my parents. I would recommend him to anyone in the market for a car!

Pmanatee

27 de feb. de 2013

I recently purchased a vehicle from Mr.Traina at your dealership and his professionalism exceeded any other car-buying experience I have ever had. Mr. Traina is courteous, highly professional, patient and a pleasure to work with. He went above and beyond. He delivered my vehicle when promised and took plenty of time to answer all of my questions. Mr. Traina is an outstanding businessman. Thank you. I look forward to recommending Mr. Traina and Mercedes Benz of Freehold to all my colleagues and family members.

Tlmega

27 de feb. de 2013

I've been a customer of Mercedes Benz of Freehold for the last fifteen years, we met Nick Traina about a year ago and he has been intstrumental in helping my family purchase three brand new vehicles. He made our experience pleasant and worry free. Nick is extreamly knowledgeable of the product and he has been very honest with us. We look forward to working with Nick in the very near future, as we are looking to purchase a new body style of the S-class! I would recommend Nick to anyone whom is interested in a Mercedes-Benz. Sincerely, Anthony Lepore

Justin D.

26 de feb. de 2013

Larry pius was my salesman he went above and beyond for me and the best thing about him was he wasn't pushy at all everything went smooth. Frank the g.m there is on his game he worked with me also to make it a great experiece! He got the deal closed for me within a half hour with no scams and no fine print. Def recommend both of them.

Richgonz1

26 de feb. de 2013

We just purchased a new SLK 350 from MB of Freehold. They were exceptional with customer service, sales and customer satisfaction. Larry our salesman and Barry Martin handled all our paperwork and got our new vehicle faster than expected. I am very happy with our experience.

acali

26 de feb. de 2013

Nick went from being a stranger to a friend and a pleasure to work with. He is customer centric and honest. My family has gone to Nick for several vehicles and he is upfront, fair and most importantly honest. I will use Nick for every future MB I own.Anthony Cali

sandybaby

22 de feb. de 2013

I love this dealership for their family oriented atmosphere they have. Anybody you talk to, work with, goes the extra mile to accommodate you and your particular needs. They all have a smile in their faces at all times and are ready to do whatever it takes to make you happy in the process or buying or servicing your vehicle. Furthermore, the General Manager Frank Mastrovito goes the extra mile every month by hosting a vey nice dinner for all his new and existing clients right there in the main showroom. Afterwards, all guests are treated to a tour and raffle in the Service bay area. All of this is done in a great atmosphere of friendship. This is great for us the customers, as we get to meet, talk and see a different aspect of their business. I have to say that at least in my 38 years of buying new cars, no other dealer has ever done anything like this. I thank & congratulate Mr. Mastrovito for doing this for us, his clients. Yours truly,R. R.

deilenberger

21 de feb. de 2013

Was interested in the Mercedes SUV, so a friend and I stopped by. I was greeted by the young lady at the front desk, and a salesman was called. He arrived and proceeded to insult me. I asked a few questions about one of the used Mercedes they had on display, and he claimed before he could answer me he'd need a copy of my drivers license.Fogeddaboutit. To answer a question? Not a chance.Went down the highway to Ray Catena Lexus - was treated well and bought a car.If you enjoy being insulted - then this is the dealer for you. If not - I'd suggest taking the time to go to Contemporary in Little Silver. From my limited experience with them a number of years ago, they treated potential customers as if they wanted them to become real customers. It seems like this was too much trouble for Mercedes of Freehold.

disney306

20 de feb. de 2013

I had the pleasure of meeting Paul Vallejo which was our salesman. Paul was outstanding very cheerful,attentive,helpful and worked very well with meeting our needs regarding a used car not to mention excellent with children .My overall experience was wonderful, unlike other dealerships where the salesmen are very pushy. I highly recommend MBofFreehold to anyone whether you are looking to purchase a new or used vehicle. We purchased a used Nissan Quest and got treated with the same service as their Mercedes Benz customers.It was over an hour drive for us but very well worth it. We will definitely return for future purchases I am one very satisfied customer!Johanna C.

peterstigi

20 de feb. de 2013

This purchase was for my wife. It is my 3rd vehicle purchase at this dealership and the only reason why I continue to come back to freehold is the staff. Paul was by far the most professional to deal thus far. I sold Porsche's so i know a quality salesperson when I meet one. despite the repeated issues with the car he continues to show a vested interest in my satisfaction. That is something you cant teach. That is pride and integrity two characteristics that are rare. I continue to comeback as long as I deal with Paul.Sincerely,Peter Stigi III

carmine701

20 de feb. de 2013

Larry Pius, was great, he surely pulled through in getting my the car I wanted. Billy Dye put the finishing touches of the deal together and it was a pleasure with those 2 guys. cheers all the best carmine

coke4j

18 de feb. de 2013

Nick was great to deal with as was the entire crew at the dealership. He had a great knowledge of all vehicles and was perfect in getting me in the right vehicle. Always drove by the dealership and felt intimidated to go in, it being "Mercedes" dealer. Once I got in I realized these feelings were so silly. Nick and the crew could not have made me feel more comfortable . Just want to get the word out that dealership was excellent and Nick was the perfect salesman for me, and I suspect anyone who is looking for a car.

bracct

15 de feb. de 2013

Best dealership in the area. I have been buying cars for 30 years and they are best. Chantal was great and the process was easy. Hilghly recommend this dealership.

shyloughf

15 de feb. de 2013

I am tremendously pleased with my experience at Mercedes Benz of Freehold. I have purchased a number of vehichles in my time, and have never recieved such honest and timely service. Paul Vallejo was extremely courteous, understanding, and helpful. Paul made it the best experience I've had purchasing a vehichle. I can honestly say that I was pleasantly surprised and happy with being there and feeling like I mattered. Truly a great feeling compared to other dealerships. I will highly recommend Mercedes Benz of Freehold to everyone I can. Shy Feliciano

fnygrl

14 de feb. de 2013

What can I say about Mercedes-Benz of Freehold that I and countless others haven't said before? By far this dealership has THE BEST customer service. Whether you're there to buy a new or used car, have a car washed or service done on your vehicle, or even for one of their fabulous customer appreciation dinners, you are always greeted with warm, smiling faces by their honest and jovial staff. From the valet outdoors, to the staff in sales, finance, service, and all around the building - each one offers a smile and a helping hand. My husband and I have only been customers since mid-September of last year and in four months purchased a second car through MB of Freehold. And if we ever need a third car - you can be sure we'll be back! They are the most reliable dearship in Monmouth County - if not all of New Jersey.In my personal experience, standouts who go above and beyond are Paul Vallejo, Don Pacelli, Frank Mastrovito, Wayne Stathum, Nick Carter, Val Pereira, and Lisa Davidson. ESPECIALLY Paul Vallejo as he was our first contact at MB of Freehold and immediately made us feel at home and like family.

Cicciochief

13 de feb. de 2013

They were very helpful!!! And a pleasure to deal with!! They explained everything about the car no hassle with price they did the best they could do with the price!

Lydia0806

13 de feb. de 2013

I just leased my second car. Keith Shack is a very honest, sincere and helpful sales person. I felt comfortable dealing with him. He took his time to explain every detail. Great personality and sense of humor, I must add. Purchase experience was very pleasant. Overall experience was great! I highly recommend him!!

Rexie01

7 de feb. de 2013

Artak Galoumian is a fine Car sales man. He makes you feel more comfortable around him, my test drive was an experience I will not forget about. In my perception he is and excellent Sale man and I believe he is the reason I bought the car I test drove.

ZVI MOSERY

5 de feb. de 2013

Larry was very honest and friendly. I felt very comfortable dealing with him.He took his time to show me the car and go over all the safety points in it. I will recommend him very highly.Thank you

NitinMalde

2 de feb. de 2013

Today I bought 2007 Lexus ES350. Fantastic Customer Service. No attempt to sell hard. Very fair negotiation. Though buying used car which is not their umbrella brand, gave detailed (best possible) explanation. Quite Satisfied with overall services. And not to forget about great deal on extended warranty coverage on used car. Its worth buying USED car from top brand's showroom.

Vincent Giordano

1 de feb. de 2013

This is my second lease from Al, I will not deal with anyone else when leasing my next car. I have so much faith in Al that I made this purchase without even coming to the dealer or seeing the car until I had already made the deal. Al knew what I wanted and got it to me with no BS. A pleasure to deal with.

chbipp

1 de feb. de 2013

Nick helped my family and I through the entire process and was one of the best sales people I have ever dealt with anywhere...He was even there after the sale to help with service... Overall great experience....

Tommyhands

31 de ene. de 2013

Purchased my first Mercedes, Nick was very patient with all the questions i was asking. He really made the buying experience enjoyable. I would reccomend him to my friends.

antoinette185

31 de ene. de 2013

What an excellent experience I had here! I was dreading shopping around for a new car because I thought it was going to be such a hassle. This dealership made everything a piece of cake! I was welcomed in by Sal Labarbera, who was very courteous and put me at ease immediately. He was able to answer all of my questions and set me up with a car that is absolutely perfect. Thank you for the wonderful service!

Bing2012

31 de ene. de 2013

It was a nice experience working with Chantal, she was very patient and friendly, made the whole purchasing process enjoyable. I will recommand my friends to use her as the agent for their purchase.

emonge36

31 de ene. de 2013

I owned a Mercedez since 2010. My first visit was a great experience. After the purchase I have taken my car for service and to be washed and I always get a great service. These people are fantastic. I just want to say thank you for treating me with courtesy.Thanks,Elizabeth

ladycolter

31 de ene. de 2013

I was a little apprehensive that my price and new car buy experience would not be pleasant, but Willie Barron made me feel completely comfortable and i feel he worked on my behalf to get me just the right price and car that i wanted. i had all the features and even the color that i wanted. Thank you Willie!

finear

31 de ene. de 2013

Paul is very nice and he is responsible guy. He gave me a great deal. I would like to tell my friends and family to purchase new car from him.

Fdc5170

30 de ene. de 2013

Nick was very instrumental in why I purchased this car, I was on the fence but his people skills and knowledge of the car is what convinced me.. Would recommend to anyone to buy a car from freehold Mercedes and ask for Nick

ethuroff

30 de ene. de 2013

The purchasing experience was outstanding Nick Traina did a great job, was always accommodating, helpful, knowledgeable and very friendly. Billy Dye was instrumental in helping decide the best option for the purchase. He was patient, knowledgeable and diligent. After the purchase I have only been at the dealership three times, once for service and twice for minor repairs (body and tire). The service on these three visits was fantastic Dondi Pollera and Barry Crinoli took care of all details. A loaner was always available and offered even when the service took less than an hour (tire). I cant but most highly recommend this dealership. It is evident that the relationship with the customer goes beyond just selling cars. Maybe because the product they sell is so good they feel the service has to match? Nothing less than the best; its a very fitting motto.

Gulmira

30 de ene. de 2013

I have purchased many cars in my life,but never has it been enjoyable until now.My salesman, Artak Galoumian, was extremely knowledgeable and took the time to find out what was important to me.I love the deal I got and I would recommend him to any of my friends and family

babura

30 de ene. de 2013

Was very happy with my experience to work with Art Galoumian when I decided to buy my new Mercedes. It was pleaser to had business with him. Will recommend to my friends, and definitely will come back when time will come for change the car.Armen Baburov

dstuban

30 de ene. de 2013

the dealer experience was as good as any higher end dealership i have had experience with. Nick Traina, however, was exceptional. he was very professional, willing to go beyond the call of duty and he just made the experience that much easier.

janetquinto5

30 de ene. de 2013

Back in November of 2012 I bought a Mercedes-benz E350 Blutech. Our sales man Sal laBarbera was very informative and helpful. He made all the vehicle's Features easy to understand. The best thing was I was able to take the car home the same day! Next year I will go back to sal to get my son a car because i know he will be able to get my son the car he wants for a good price

bribri36

30 de ene. de 2013

I was referred to Nick by a friend who previously purchased a care from him and she was 100% accurate, what a truly great experience. Most people only leave reviews when they have a negative experience. I thought it would be nice to leave positive feedback for once. If you are in the market for a new car, visit Nick Traina, you will not be dissapointed!

svento10

30 de ene. de 2013

I was greeted by Nick Traina upon my arrival. It was a pleasant greeting not your typical are you here to buy crap. I never felt pressured or overwhelmed. Nick was very knowledgable about the product. The dealership facility was very nice. I would definitely reccomend people to NICK TRAINA. Very please customer.

Stephanie Heller

29 de ene. de 2013

I would highly recommend this dealership. I just recently leased my 2nd Mercedes Benz. My salesman, Al Cohen, acted so professionally, kindly, and efficiently. He managed to find the exact vehicle I was interested in and delivered it to me quickly, while also managing to get me a great deal on this new car. The showroom is beautiful and the upstairs lounge is very comfortable. They provide a free car wash and even food, if you are hungry.

Serv5888

29 de ene. de 2013

The most professional car buying expierience I have ever had. If your in the market for a new car do yourself a favor and pay Nick Traina a visit.

Esoler05

28 de ene. de 2013

It was a pleasure having Paul Vallejo assist me with my first time dealership experience. He made sure he did what he could to satisfy my needs and purchase. I would highly recommend Paul and this dealership to my family and friends. Thanks a lot!

perets5

28 de ene. de 2013

Salesman was very professional and very onset answer all my equations did not try to push in order to make the sale great dealersip excellent customer service best deal intown

svevag

28 de ene. de 2013

Allan worked extremely hard and diligently to complete the re leasing of 2MB vehicles that were up for re new. He went above and beyond to search for the exact vehicles that my wife and I wanted. All aspoects of the salse experience were handeled with the upmost professionalism and client respect. I look froward to dealing with Allan for all my future MB needs.

Denise Piccolo

27 de ene. de 2013

Al Cohen was very knowledgable, friendly and professional. He made me feel comfortable and the sale & delivery of my new car was expedited quickly & efficiently.

SJRichards

26 de ene. de 2013

Paul Vallejo was helpful, personable and knowledgeable. It was a wonderful experience leasing my car with him. I will be recommending him to our family and friends.

deanam501

24 de ene. de 2013

Both Paul and Billy were extremely professional and were a pleasure to work with. Paul went above and beyond in helping us find the vechicle that we wanted. I would highly recommend this dealership!

NettyB60

23 de ene. de 2013

I went to buy a good, safe used car for my daughter. I was so pleased to have Paul as my salesman and then Billy as our Financial Advisor. Paul is so kind, more like a school teacher than a salesman. I was not rushed or pressured, I was actually calm and comfortable. What a wonderful young man. And Billy never pushed us to buy everything on the shelf. He informed us of the goods and services he had to offer and we made our choice without any pressure. I would not hesitate to buy another car from this dealership and would recommend them to my friends and family. Thank you gentlemen for a wonderful experience!!!

Sumanth

23 de ene. de 2013

Great saleas team. never pushy. Great Deal on new GL450. Excellent Service. Ms.Chantal provided great service. I would suggest potention mercedes buyers to check this dealership.

ababurova

21 de ene. de 2013

Artak (Art) Galoumian was a sales representative who we bought the car through. I found him being very well informed about the vehicle and the way he helped us to make the decision on the car we at the end decided to lease. His attention to the customer needs, honesty and intelligent approach is quite striking as we've been before dealing with some other dealerships and by all means this was all around the best experience at the car dealership ever!Way to go, Mercedes of Freehold for having such a great sales people!

Silberdog

21 de ene. de 2013

The client advisor was very helpful and very responsive to all my requests. She provided all information requested and made deciding on which vehicle I wanted a much easier process.

bonpett44

19 de ene. de 2013

I went to see a used Jeep Commander I had seen on Mercedes Benz of Freehold's website. I met Anna when my son and I got to the showroom. I was overwhelmed by the friendliness and welcoming feeling Anna provided from the moment we met her. She answered all my questions (I was doing this without my husband present) and took extra time to show me the vehicle, let me test drive it, and then work on the details with me. Everything worked out the way I was happy with and was going to come back the next day to show the vehicle to my husband and then purchase it..what totally blew us away is that Anna came in on her day off so we would not have to wait longer to get the vehicle! Everything about her shows professionalism and care for her clients. We bought the Commander and will tell anybody who asks us of the amazing service we received! Thank you Anna!

sunshine90

18 de ene. de 2013

Willie was real easy to work with, took the time to understand what I wanted and then explained all my options.Once I decided on a CLS550 I needed to get some Classy rims, so Willie went into the back and rolled out two differant wheel/rim options and we walked them around the car to see how they looked,...... you know its all about the Look. Willie put several miles on those tires rolling them around the Show Room.Thats what made the SALE $$$$$

Pegeen

17 de ene. de 2013

There are many reasons to recommend this dealership, not the least of which is our wonderful salesman, Willie Barron. He is courteous, competent and efficient. So much so that when my brother needed a car, he too, purchased from Freehold Mercedes and Mr. Barron.We look forward to a long and affable relationship with both Mr. Barron and the dealership.

Hcane

14 de ene. de 2013

Hi, Im Mr. Colbert I would absolutely recommend this Dealership to someone looking for a new or used car. I dressed down purposely to see if any one would come and assit me. Mr. Baron came around one of the cars in the showroom with an out stretched arm, big smile and introduced himself. He was knowledgeable an concerned with my needs. He has to be one of Freehold's top sellers because once u start talking u get so comfortable its hard not to buy a car. Thank you,Mr. Colbert

mcamperfisher

14 de ene. de 2013

I purchased a E350 4matic from Mr. Willie Barron, and he was extremely helpful, knowledgeable. Willie made my buying my car a breeze, I would highly recommend Willie to anyone who would like a purchase a car from Freehold Mercedes Benz.Thanks Mrs. Mia Camper-Fisher

mrsdutz

12 de ene. de 2013

Excellent dealership and friendly people to deal with. Would recommend to anyone who needs a car.My sales lady Chantal went above and beyond to ensure I was happy and did everything possible to make the deal work.

joannegraci

10 de ene. de 2013

I had a wonderful experience with this dealership specifically with my salesperson Paul Vallejo. He was very knowledgeable, patient and personable. I look forward to enjoying my convertible when the weather gets warmer and referring customers to your dealership and Paul Vallejo.

mrsperez

9 de ene. de 2013

I have been a longtime costumer and delt with many sales personnel all were very good. This time, I was very impressed with Paul's professionalism,and dedication. He projects confidence and helps you make an informed decision. I am very happy with my purchase.

susanbalan

4 de ene. de 2013

Meeting Chantal was delightful, she was both informative and helpful. We were happy being MB owners and are happy once again to own a MB. Because of the day we chose to come our wait was very long but, Chantal tried to help make the time go quickly. She tried to get done everything she could to help move things along which we found to be great!

khelm114

3 de ene. de 2013

On August 24, 2012, I purchased a used car from Mercedes Benz of Freehold. My salesman, Nick Castaneda, was polite, professional and seemingly competent. The car had a bit of pre-existing damage to the front, lower air dam, so I asked if they would fix it to sweeten the deal. They came back with a price of $400 and advised that labor would be approximately $200, but they would waive the labor if I got it replaced there. I agreed to pay $200 towards this repair. The $200 was included in the price of the car and was placed on a "we-owe" ticket. They agreed to order the part and contact me once it arrived.ERROR #1 - Five weeks later, I still hadn't heard a thing. I called and spoke with Nick, who apologized and advised that he would have the car repaired ASAP. I then received a phone call from the service department who booked my appointment for a few days later. ERROR #2 - On or about October 1st, I arrived for my 10am appointment on time, but was told that I was actually 90 minutes early. ERROR #3 - After waiting approximately 2 hours, Ryan Bender from the service department told me that they had ordered the wrong part. They had ordered a grill piece rather than the air dam. He offered to have my car washed for me. I told him not to bother, as it was supposed to rain that day. He told me that they would do it anyway, and that he would get back to me ASAP with the correct price for the correct part, plus schedule an appointment for me to get the car fixed. 45 MINUTES LATER, I got the car back. That's 2 hours and 45 minutes for me to wait there for what ultimately turned out to be a car wash. It started to rain as soon as I left the parking lot.ERROR #4 - I never heard from Ryan Bender, so on or about December 5th, I called the service manager, Mark Morrill, and left a detailed message requesting a call back and some resolution, as we were now 3 months post-purchase. I asked that they refund my $200, because at this point, I was no longer interested in having their dealership service my car. I had had enough of their inaction and poor customer service. Mark never returned my call.ERROR #5 - On December 8th, I called Mark Morrill again but his voicemail message said he was not in the office. It directed me to assistant service manager Dondi Pollera, so I left a detailed message for him. Dondi actually called me back! He left me a message saying that he understood that this matter involved $200 and he had "NO PROBLEM" getting me a check for same. I called him back and left another message asking him to let me know when I would receive the check. He never called back.ERROR #6 - On December 31, I again called Dondi and left an urgent message asking for the check immediately. I had understandably run out of patience.ERROR #7 - On January 3, 2013, I received a call from my original salesman, Nick Castaneda. Nick asked me for a receipt for the $200 I spent to replace the grill. What?? I explained to him that I had never replaced the grill, had been waiting on them to fulfill the contract (we-owe ticket) which they had failed to do, and that I had HAD IT AND WANTED MY MONEY BACK. Nick said he was under the impression that I had gotten the grill replaced somewhere else for $200. I have no idea where he got that idea from, nor do I care. I asked for an explanation of what he was going to do for me right now, today. He said he would talk to some people and get the check cut for me today. I'm still waiting. STILL WAITING.Perhaps this dealership is good to those customers who purchase new cars, but my experience with their sales and customer service departments has been nothing but a joke. It is infuriating that what we are talking about is $200. $200! It's not a lot of money, but it's my money, and either a repair or that money is owed to me. This is a simple contract that the dealership failed to complete. I paid for a repair and they failed to complete it. End of story. This entire experience has been a tremendous waste of time. One other thing regarding the negotiation part of my "experience". When I initially agreed to buy, they offered me financing of 4.78% and said it was the best they could do. I went online that night and found financing for 2.6% with the SAME company they had offered to me. When I went back to the dealership days later to complete the sale, I let them know that I had obtained my own financing for 2.6%. Their finance manager, Billy Dye, then offered me 2.3%. Why wouldn't they just give me the 2.3% to begin with? Don't they understand that consumers can find better rates on the internet in minutes? They need to wake up.I would NOT recommend this dealership to anyone. So far I have waited 132 days for them to make right on this deal and I'm still waiting. PATHETIC.

juneandmin

3 de ene. de 2013

I've recently bought a new car from this dealership and Mr. Lee Jooyeong is the main sales manager who carried a courteous and professional manner. He has a good team and I were able to decide on an exact kind of car and options that I like. We discussed about the sale price, which is understandably always a difficult time. But Mr. Lee Jooyeong had made the process a pleasant one. In the end, we were able to decide on a sale price both parties were comfortable with, which is really a win-win situation. I was able to purchase and drive away the new car on that very day, which had exceeded my expectation. I highly recommend this dealership and Mr. Lee Jooyeong!

vfaccurso

3 de ene. de 2013

Thanks to Chantal for a great experience. Excellent service and a smooth, efficient dealership. The experience was akin to dinner at a fine restaurant. My C300 is my first Mercedes but it most definitely will not be my last.

wburke33

2 de ene. de 2013

Paul was a great help!! We lost a vehicle in Sandy and he made the process of buying a car easy (which is a rarity!)

DMERLO

30 de dic. de 2012

We were pleasantly surprised by the attention we were given in general.All of our questions were answered thoroughly and professionally. The testdrive was long enough to really experience the feel of the car and Larry wasable to explain the workings of the vehicle. Everything was handled in a verytimely manner and we never felt that any of the employees were condescending or"snobby". From the minute we walked in the door to the minute we left, we didfeel that this dealer valued our business.

Davidjake

30 de dic. de 2012

I'm a very satified customer, and very appreciative to Frank Mastrovito for going over and beyond to make me happy, my intail expierence was not pleasant and when I verbalize my dissatifaction, Mr Mastrovito took over and address my concerns immediately, he listened to what I had to say, staying calm even when I lost my cool, he reassured me that he will see to it that I am a satisfied customer, his efforts are greatly appreciated, and I will make sure that I share this experience to all my patients, friends,and family, it is excellent work like this that defines a sucessful business from a failed one, and his outstanding work should be recongnized, he is an asset to this company, and quite frankly I think he is corporate material. Mr. Mastrovito thank you, words cannot discribe how happy you made me at the time of my life when I am emersed in a curve, you lifted my spirits and I am forever grateful. I would like to take this opportunity to express my thanks to Chantal Michaud for her excellent work as well, I was assigned to her and she was very pleasant, and kept me well informed at all times, she's an asset to this company and should also be commended for her excellent work. Thank you Chantal for everything, your shared life experience has helped me and you made me feel like an important person not a number, I will always be a Mercedes client because of this expierence. Thanks Michelle

Rmon

28 de dic. de 2012

I had a great experience...Paul was very helpful and made it easy for me to turn in my old lease and drive out with a 2013 Mercedes...thanks

kate.dembinski

27 de dic. de 2012

At first, I came to this dealership to look at a used car. I was greeted at the door by Anna Husman and she stayed by my side the whole process. She showed me the car I was interested in and I then met with Barry Crincoli who tried to work out a deal with me. Unfortunately, the deal did not work- BUT- it worked to my benefit because I got an amazing deal on a brand new C300 Sport Sedan thanks to Frank Mastrovito, who was very gracious with his deal he offered me. While this was all going on, Anna showed me the whole dealership and I was blown away by the service department and how clean the work area was.After the deal, Frank asked my 4-year old son what he could get him and my son said, "Pizza and french fries." Can you believe that Frank actually went out and bought him pizza and french fries? I was blown away. Like I said, Anna stayed by my side the whole time and even called a few days later to make sure I was still thrilled with the car! Once again- thanks for all that you did for us!

mpalarino

26 de dic. de 2012

Visited MB of Freehold to look at a CPO C Class. Paul was very helpful in explaining the different packages each car came with. After choosing a car the negotiation process was very amicable. At no time was I pressured in to buying right now and he encouraged me to compare prices to make sure I felt I was getting the best deal I could. Ind the end I purchased a 2010 CPO C300. Would definitely recommend the dealer and in specific Paul Vallejo if you in the market for a mercedes benz.

BARBARAR123

26 de dic. de 2012

YOUR DEALERSHIP IS GREAT, POLITE FRIENDLY. NO TENSION ON THE SALES FLOOR VERY DIFFERENT THEY WHAT I HAVE SEEN IN MOST DEALERSHIPS.AFTER I LEFT I ACTUALLY WANTED TO SEE EVERYONE AGAIN ESPECIALLY PAUL. I THROUGHT MITCHELL WAS GREAT TOO HE AND PAUL NEVER MADE ME FEEL THEY WHERE TRYING TO PUT ONE OVER ON ME THANKS BARBARA RADOSTI

RALPH MUSTANG

22 de dic. de 2012

PAUL WAS VERY HELPFUL WITH MY PURCHASE OF A USED CAR , AND I WOULD GO BACK AGAIN TO THIS DEALERSHIP IN THE FUTURE. THANKS AGAIN PAUL

Stefanie1988

22 de dic. de 2012

Paul sold us our new Mercedes which we absolutely love! He was so professional and kind through the entire process! We will definitely be back again :)

rmchevelle67

22 de dic. de 2012

paul was a great guy very helpful and took his time with us very good guy to deal with would i go back again yes i would hepled us pick out the car that we felt was the best nd told us what he thought would be the best for us was a great time took well care of us :)

avamend

17 de dic. de 2012

Paul Vallejo took us seriously from the moment we entered the door. As a senior citizen he respected my wishes for a truck. I may have seemed incongruous, but he did the research, gave us plenty of information upon which to make my decision. He took the time to allow me to do a test drive. Paul Vallejo handled the details of the sale, calling my insurance carrier and making the transfer easy to handle.Purchasing a vehicle was much more complicated than I anticipated. I would have been swamped if I had to handle this sale by myself. The one page sheet of estimated costs of the transfer made the banking for the sale much easier. Someday I hope to buy one of those nifty Mercedes I saw on the showroom floor.I never anticipated buying a used truck from a Mercedes Benz dealership, but I was confident that it would be a good experience because of the fine reputation of Mercedes Benz.

Tina Holcli

17 de dic. de 2012

Would recommend this dealership. Paul Vallejo was great, patient and explained everything in detail. Answered all our questions and made our experience as painless and enjoyable as possible. Our time spent with Billy Dye also was as painless as possible, no one was pushy and Paul was the best! To date the best "car buying" experience I ever had.

maxama

13 de dic. de 2012

I was very impressed with the professionalism of my salesman Mr. Jack coffey. The sale process was excellent, and very easy. I called Mr.Coffey from another state to offer a price on an M3, we then came to an agreed price for the vehicle. Everything that he said about the vehicle was accurate, and I was vey pleased with the vehicle upon delivery, and how smoothly Mr. Coffey made the sales transaction for me seeing that it was sight unseen other then the online pics. I wounld definatley consider using Mr. Coffey again in the future if I am in the car buying search.Sincerely,Mr. bullock

Dswanner

13 de dic. de 2012

Chantal was extremely helpful. She was courteous and asked a ton of questions to make sure I was getting the appropriate information. I appreciated the fact that she wasn't pushy at all.

crissybarnett

12 de dic. de 2012

The worst experience I've every had with a dealer. After buying the car I had to wait 1 month to get my plate from them because they had forgotten and then try to say it was my fault. I'm trying to go to the head office and report Mitchell Kasoff for his rude and unprofessional manner. STAY AWAY!

Travisb610

10 de dic. de 2012

Just a all around great experience. Little lengthy as far as the whole process but that's what I get for shopping around Christmas time .

Mannymanous

7 de dic. de 2012

Sales associate made us feel very comfortable in the buying process, no rush, no obligation very friendly and knowledgable. Thanks Paul for all your help!!!

Hobokenpat

3 de dic. de 2012

Paul Vallejo was the best!! Helped me find the perfect car and then helped me get everything in order post total loss after the hurricane of my previous Mercedes so I could get back on the road quickly. Great to work with!!

ginocpa

3 de dic. de 2012

Chantal Michaud was extremely helpful, very knowlegable & tried VERY hard to get me the best price possible. She will be an asset to your orginization. I am always treated with prompt attention & they fix my car very quickly (minor problems like topping off my antifreeze or Paul helps me with my bluetooth) My E350 is an amazing car. Thanks to ALL !!

gambitorosalie

3 de dic. de 2012

I came in to get maintenance for my old ML320 truck and left with a 2010 GLK350 - who knew I would leave with a great car! Thats how great Paul Vallejo is! He showed me all the pros and cons and was very patient and made what I thought was a maintenance appointment into a sales appointment. He was very pleasant and explained everything in detail and was very kind and understanding even though I might of been difficult to deal with. If I have any friends or family that need a great car and want easy experience in purchasing a car, Paul would be my top guy I would recommend!

BABEFOREVER

30 de nov. de 2012

LET ME START BY SAYING THAT I AM A VERY SKEPTICAL PERSON.I HAVE TRUST ISSUES. AS A WOMAN I WAS SCARED TO WALK INTO THE DEALERSHIP. IN THE PAST I HAVE BEEN TOTALLY IGNORED AT OTHER MERCEDES DEALERS..I WAS GREETED VERY WARMLY BY THE RECEPTIONIST AND SALVATORE LARBARERA CAME OVER TO GREET ME.HE INVITED ME OVER TO HIS OFFICE (DESK) AND ASKED MANY QUESTIONS ABOUT WHAT I WAS INTERESTED IN..I HAD A CERTAIN PRICE IN MIND HE HAD ANOTHER..WE WENT BACK AND FORTH A FEW TIMES WITH SAL DOING EVERYTHING HE COULD POSSIBLY DO IN ORDER TO GET ME MY PRICE..I WAS SO HAPPY WHEN I GOT THE PRICE I COULD AFFORD.WE MADE ARRANGEMENT FOR ME TO PICK UP THE CAR IN A FEW DAYS..I TOLD EVERYONE WHAT A GREAT DEAL I GOT..NOONE BELIEVED ME..THEY ALL SAID THAT I COULD NEVER GET THE CAR FOR THAT INEXPENSIVE PRICE,THEY WARNED ME THAT I WOULD BE IN FOR A RUDE AWAKENING WHEN I WENT TO PICK UP THE CAR. I CALLED OTHER DEALERS..NO ONE CAME CLOSE TO THE PRICE I GOT. THIS MADE ME EVEN MORE STRESSED OUT.WHEN IT WAS TIME FOR ME TO PICK UP THE CAR..I WAS READY FOR THE BALL TO DROP...IT NEVER DID..THEY KEPT THEIR WORD AND EVERYTHING WENT SO SMOOTHLY..I WAS IN SHOCK!!!SAL IS THE MOST HONEST,KIND,UNDERSTANDING AND PATIENT SALESMAN I HAVE EVER MET..THE CAR IS GORGEOUS, THE RIDE IS EXCEPTIONAL..THE RADIO IS OUTRAGEOUS, THE SOUND THAT COMES OUT OF THE RADIO MAKES ME FEEL LIKE I NEVER WANT TO TURN OFF THE CAR..IT IS A DREAM COME TRUE...

june79

30 de nov. de 2012

Chantal Michaud was very kind helpful sales person with a lot of patient. Made me feel pretty comfortable. Keep up the good work and have a good day

Dswanner

30 de nov. de 2012

Great first experience. Chantal was very knowledgable and friendly. She was extremely polite and asked alot of questions to make sure she was taking care of everything.

ali87xc

30 de nov. de 2012

Absolutely awesome experience. Sal was the absolute best in helping us find a new car! Dealership gave us a great price for an absolutely exquisite car!

zino1961

29 de nov. de 2012

Many thanks and praises to our super salesman, Joe Viverito. Great sales experience. Honest and forthright; knowledgeable and quick. Finance man, Barry Crincoli, is the best.

GezimeArslani

28 de nov. de 2012

Paul Vallejo is an outstanding salesman. This is the second car that I have purchased with Paul's help. He explains everything correctly and gives the correct information on the questions that you may have. He has done the many phone calls, speaking to insurances and to the DMV on my behalf which helped me tremendously. I recommend that everyone goes to Paul Vallejo when purchasing their next vehicle!!

katie1245

28 de nov. de 2012

Joe, is always wonderful to deal with. I have no hesitations to recommend my family and friends to go see Joe V. My family and I have been dealing with Joe for years and I would not think of going anywhere else.

pdope

28 de nov. de 2012

The customer sevice is exceptional. I was greeted upon entering the dealership and Mr. Viverito is customer service oriented as well. Mr. Viverito was very friendly along with the entire staff. I received a great price for my wife vehicle and we are very satisfied with quality of work. The personal attenton and the services that we receive from Mr. Viverito and the dealership makes us feel special and we appreciatethe way they treat customers and conduct their business.

cc131

27 de nov. de 2012

I had a great experience at Mercedes Benz of Freehold with the help of Joesph and Barry Martin. I walked in and was given superb customer service and I felt very comfortable right off the bat. I got my new GLK the same day and love driving it!Joesph was a no hassle, honest salesman who I would highly recommend.

John Junquet

26 de nov. de 2012

Paul Vallejo was excellent to work with. He was very informative on the product and was able to answer all of my questions in great detail. Paul was very easy to communicate my needs to and was very helpful. I would highly recommend this dealership and Paul to my family and friends. Paul is first class

STC22

17 de nov. de 2012

I came into the dealership looking for a new car and the first person to help me was Paul. It was the best experience I have had at a car dealership in my life. Paul was honest, energetic and to the point. He was not your typical car salesman and went above and beyond to find exactly what you wanted. I would highly recommend!

Donnamirabella

14 de nov. de 2012

This was our first Mercedes-Benz Experience. When we first walked in Sal Labarbara came over to us, He was nice but things just didn't work out for us. We left and returned back around 3 days later. We were lucky enough to be directed to PAUL VALLEJO, Sales Rep for MB of Freehold.Paul gave us a very warm greeting and ensured us that he was there to help us in our purchase with no pressure or games. Paul was very helpful supper energetic. He was always willing to go above and beyond to make us happy. He listened to our needs and figured things out for us. He gave us what we wanted in the vehicle and worked out a great deal. His integrity was everything. You don't see salesmen like him very often he's honest and a pleasure to do business with.I cannot say enough about Paul and the entire staff, sales, management team, and the maintenance crew at Mercedes of Freehold.I will definitely go back to see PAUL VALLEJO for our next MB purchase. If shopping for a MB, walk in and ask for PAUL VALLEJO. I am sure you will be as pleased as we were.By far this was the greatest car buying experience we have ever had.We know where we are going to purchase OUR NEXT MB FROM PAUL at MB of Freehold NJ!

MikeGearinger

14 de nov. de 2012

I had a very pleasant experience purchasing a car at Mercedes-Benz of Freehold. I found the staff to be friendly, honest, and knowledgable, particularly Joe Viverito. I am very pleased with the entire transaction process. Mike Gearinger

joseph.giacchi

10 de nov. de 2012

Excellent experience at Mercedes-Benz of Freehold with very helpful staff willing to go the distance and help me get the car I wanted within my budget. Would recommend this dealership to friends and family, and happy to be and become a part of the Mercedes-Benz family.

egysoccerfreak3

10 de nov. de 2012

Yet again I am very pleased with the work that Paul Vallejo has done for me. This is the third car i have bought from him in a two month time frame. His work is full of excellence which keeps me coming back to him. He tried to locate around 10 different cars for me and truly did his best. At the end we got exactly what we wanted and didnt pay for any extra accessories that we didnt want/like. I highly recommend Paul Vallejo to all new comers and people who just want a great experience at an awesome dealership.

ratingeasily

9 de nov. de 2012

Paul, was great and easy to work with. He made the whole sale and explanation easy, and got me a good price for the trade in of my car. This dealership is good easy nice and helpful. I recommend it

shellybrot1

27 de oct. de 2012

This dealership is awesome. All of the people we worked with to lease the 2013 C250 were very friendly and professional. The manager who spoke to us went out of his way to give us an excellent deal. Our salesperson, Willie, was extremely accommodating. Billy worked very efficiently on offering us service packages and was also very thorough. We would highly recommend Mercedes Benz of Freehold to everyone.

ravel

26 de oct. de 2012

I saw a Porsche Panamera they had online and called the dealership. Mitchell Kasoff picked up and gave me the best price. I gave him a deposit for him to hold the car. He put me in contact with Chantal (the sales person) who called me and arranged for me to pick it up. She took the time to walk around the car and described the car to me to address my concerns as I did not want a car that had been painted, been smoked in or with any scratches. She was right on with her description. From my initial phone call to the night I picked it up everything was exactly what they said it was going to be. The condition was excellent and the price was even better. Chantal and all the staff were very friendly. We met with the finance manager and he arranged all the paperwork very efficiently. We met Frank the General manager- a very friendly and genuine person. Everyone was real and very friendly. I would definetely recommend this dealership and specially Chantal to all my friends and family.

dagostini

25 de oct. de 2012

I purschased two mercedes (on the same day) from Mercedes of freehold and Paul Vallejo was my sales person, both he and the dealership were first class in all aspects.....They gave me a fair deal on my trade in and a very good deal on both cars... I can't say enough about Paul Vallejo he was a true professional and cared more about me the customer than the actual sale..... I would highly recommened both the dealership and especially Paul Vallejo...Joe

aasha2483

25 de oct. de 2012

We were very impressed with the service, attention and care we received. Art Galoumian was awesome. We were there just to look at our options but walked out with the latest CLS550! We love the car - she is absolutely beautiful. Art was knowledgeable and very patient throughout the whole deal and took the time to go over their lot with us so we know all the glorious details and options available in that model of the car. Him and Val Pereira worked with us to get it reasonably priced and the payment options customized perfectly for us. That was the icing on the cake for sure. A great experience from the time we walked in, they exceeded our expectations in every way and we went back and bought the ML350 for my pop-in-law from Art & Val. Would definitely recommend them to all our friends and family.

sixers

23 de oct. de 2012

I liked this dealership because my salesperson was very friendly and worked efficiently in order to help me find the right car for me. The transaction went quite smoothly and easily. My salesperson, Paul Vallejo, was flexible in allowing me to finalize the purchase at the time that was best for me.

kyrolloshanna

22 de oct. de 2012

Our sales associate, Paul was awesome in every single way possible. He not only helped us with choosing the right car for us but was very patient when we were choosing the color combination and if we wanted the car in the first place. This is our second car bought from Paul in one month and what brought us back to buy the second one was his great personality towards us. He was very friendly and we truly feel like we got great deals with the cars that we purchased from him. Every time we walk into the dealership he comes and says hello and makes sure everything is alright and always offers us to get food from the kitchen outside. What is also great about Paul is that he always gives us plenty of options weather its the car options and colors or with the type of payment, weather we will finance the car or lease it and gives us many term options. I recommend Paul to anyone that is trying to get a Mercedes-Benz for the very first time because he is very friendly.

ToniBel

21 de oct. de 2012

Paul was very patient with my 5 year old twins and very helpful with all my questions and concerns!Paul did a great job getting us through the paperwork and on the road quickly!

Pat Pawlowski

20 de oct. de 2012

I got the car that I was looking for CLS 550 AMG ;) Paul Vallejo was a Great and very friendly sales rep. I would recommend him to anybody that is looking for Great expirance and Top notch customer skills !!! Great Job Paul !!! Thank you !!! Also thank you to Mitchell Kasoff Pre- own sales Manager for great profesional expirance !

Claire Hughes

19 de oct. de 2012

Our salesman was friendly and knowledgable. Made us feel very comfortable and worked with us to get a reasonable price. Visited other dealerships but liked Freehold the best. Would recommend our salesman, Art, to others.

saabguysix

12 de oct. de 2012

Chantal was friendly, knowledgeable and not at all pushy. A great sales experience from the moment I walked in. I will recommend this dealership and Chantal to anyone buying a new or used car.

sicilil

5 de oct. de 2012

Wonderful experience working with Chantal Michaud on 9/29/12 to get the best lease on my new GLK 350. I'm very happy with the car. As a woman shopping alone, I couldn't have felt any more comfortable during this process. Thank you to everyone at Mercedes-Benz of Freehold!

JSpad1

4 de oct. de 2012

This was our first Mercedes-Benz experience. When we first walked in, we were lucky enough to be directed to Sal LaBarbera, Sales Rep for MB of Freehold.Sal gave us a very warm greeting and ensured us that he was there to help us in our purchase with no pressure or games. One comment he made to us was that he lived locally and many of his friends and neighbors were customers and his integrity was everything as he often runs into his customers outside of work.This seemed to be the sediment of their entire staff and more importantly, the management.I cannot say enough about Sal and the entire sales management team at Mercedes of Freehold.If shopping for a MB, walk in and ask for Sal. I am sure you will be a pleased as we were.The finest car buying experience we have ever had.We know where we are going when ready to purchase again!

wstochel

1 de oct. de 2012

I was very impressed with the level of friendly customer service at Mercedes Benz of Freehold, NJ. My sales rep Paul not only took the time to show me a couple of SUVs at 8 o'clock at night, when I arrived just to take a peek at the Black on Black ML350 I saw on their website, he stayed with me till all my questions were answered well after their normal business hours. In the two days following, Paul emailed a few other SUV choices to help me make the most informed and best possible selection, even answered all of my service cost related questions too, even the ones he did not know the answers to, he followed up with ever last one. The following Sat. I purchased the Black on Black ML350 :) they had it all ready when I arrived Sat. morning, as promised, and had me in\out and done with the paper work quickly, effiently and informatively as they did through out the entier process.All in all I was very pleased with the overall purchase process, everyone was most eager to offer their help in any way possible to make the purchasing process as pleasant, informative and clear as possible, I would whole heartedly recommend them to my friends and family members that were in the market for Luxsurey vehical and service to match.

bdonnely

30 de sep. de 2012

I've bought many cars in the past, but I've never quite experienced the professionalism and have enjoyed the process so much in my life before. The salesman, Sal LaBarbera, was remarkable. Not only did he know the answers to the most inane questions I asked, but he answered with enthusiasm, a sense of humor, and sincerity that will keep me coming back time after time. Kudos to Mercedes Benz of Freehold.BD

joanne.sadowsky

30 de sep. de 2012

Great transaction! Left with my new car at first visit! Would definitely recommend this dealership to others. I am very happy with my new car.

marilenalab

29 de sep. de 2012

My Salesman, Salvatore LaBarbera was knowledgeable and sincere. I usually am nervous buying cars, but he made me feel comfortable throughout the whole process. I wasn't rushed or pressured. He even called me after I took my new "baby" home to see if I had any questions...now that's customer service! He didn't forget about me the minute I left the showroom. If you are going in to buy a Mercedes Benz, ask for Salvatore. You won't be sorry.Sincerely,A.G.

cessarfogo99

28 de sep. de 2012

EXCELLENT SERVICE FROM START TO FINISH. VERY PROFESSIONAL AND ATTENTIVE STAFF. DEFINITELY WOULD RECOMMEND MY FRIENDS AND FAMILY THERE. IT DID NOT EVEN FEEL LIKE I WAS BUYING A CAR. IT FELT LIKE I WAS AMONG FRIENDS. THANK YOU.

RALPH.BEACHUM

27 de sep. de 2012

PAUL VALLEJO IS KIND AND CARING PERSON WHO MADE OUR EXPERIENCE IN BUYING A MERCEDES A WONDERFUL FEELING. HIS ATITUDE WAS GREAT AND HE MADE US FEEL LIKE WE WERE FAMILY. SO PAUL KEEP UP THE GREAT JOB.

katie.fabiano.1

26 de sep. de 2012

Paul was extremely helpful when my husband and I went to Merecedes-Benz of Freehold to turn in our lease. He showed us a variety of options and worked hard to get us a car at the price that we wanted. We are very much looking forward to returning to this dealership to see Paul and continue our relationship with Mercedes-Benz of Freehold.

Lorraine Gower

25 de sep. de 2012

Paul Vallejo made our first experience with buying a Mercedes a real pleasure. From our first steps in the dealership to our exit with our Mercedes, we were treated with respect, dignity, and friendliness. Paul knew all about the car and took time to show us all that that car has to offer. We felt the price of the car was competitive and are now the proud owners of a beautiful 2010 Mercedes. We highly recommend this dealership and especially our salesman, Paul Vallejo. We look forward to a good relationship with Freehold Mercedes.

Obed Gonzalez

24 de sep. de 2012

I visited this Mercedes Benz dealership because the reply from the internet representative Shane Doherty was quick and informative. Once I got there, the reception was very friendly and my sales consultant, Chantel was terrific. I explained to her what I was looking for and the information i received from Shane. She quickly verfied my information and worked to get the vehicle I had choosen. Chantel answered all of my questions in a pleasant manner and offered to take me on a test drive. This being the first time I owned a MB. During the ride she answered any and all questions i had about the vehicle. After a few days she called me to ask if I had any questions about the car and how I liked it. I found this to be amazing because i didn't expect to hear from her again. This showed me she really cared about me and not the vehicle. It was truly a great car buying experience. I would gladly recommend anyone to this dealership and of course to Chantel. She was the best.

braxwyche

24 de sep. de 2012

I purchased a 2006 Lincoln Navigator, on 27 Aug. and have not recieved my plates and registration, as of 24 Sept.. I have called at least 20 times to find out what the hold up is. To the best of my knowledge, what I have gotten as an answer, is, the title for the truck was not signed by the previous owner. I am waiting since the 15th of Sept. when my temporary plates expired. They will not authorize a rental car for me, or offer any form of compensation for my inconvenience, over the last 9 days.

Peter.B.Morris

17 de sep. de 2012

Paul was very helpful, courteous, and a pleasure to have worked with. We had a particular vehicle in mind, he helped us with expedition of the sale. Thank you Paul.

rklohr

30 de ago. de 2012

Looking for a used car for my son and found what he wanted at MB of Freehold. Receptionists were courteous and we were treated cordially and professionally. Our salesman, Willie, was very friendly, knowledgeable and made us feel at ease with the process. Overall buying experience was positive and I would not hesitate to return to this dealership for future purchases.

garslani

27 de ago. de 2012

Our salesman was Paul Vallejo, he was such a great person and helped us very much as if he was buying a Mercedes. For the 2011 used ML 350 that we were interested in, he made sure that we were completly happy with it & got a great deal for it. Also,made sure that he was happy overall for the time we were there.

lferrara

8 de ago. de 2012

Paul Vallejo was our salesman and I would have to say it was pleasant surprise to not feel pressured when walking into a car dealership. My husband and I were looking for a used car for my son and the 2006 Ford Explorer was by far the best priced Explorer i have seen to date. The overall experience at Mercedes of Freehold was very positive. I would recommend the dealership to anyone looking for a new car as well as anyone looking for a used. I left the dealership knowing I received the best price

RaviKErukulla

7 de ago. de 2012

The loner department personal is very courteous and accommodated my needs! When I made a request to extend my loner car due to my busy schedule for another day he gladly accepted my request and extended for another day.

zino1961

18 de jul. de 2012

By far, this dealership and its entire staff are the best. Gary, my salesman, is always courteous, responsive, honest and a "mover and a shaker"; that is, he gets it done. I have always been treated fairly and with integrity. This isn't my first car I bought at Mercedes Benz of Freehold and will not be my last either. As a matter of fact, since their "Grand Opening" in 2007, this is the 14th Mercedes Benz Automobile my family has purchased from Mercedes Benz of Freehold. I could stop right there, is there more to say? Yes, again, from the General Manager, Frank to the Sales Manager, Barry, to the best salesman in the world, Gary, to Wayne, the service attendant valet, these are the best of the best.

araphael

17 de jul. de 2012

Although my experience wasn't great, I know others that dealt with better sales people and had good experiences. I went in knowing exactly what I wanted ready to buy and was told that there were no white ML350 on the east coast and it would cost me $2500 to have one shipped from California. When I asked about a diesel engine I was told that I wouldn't like the way the car drove...how would the salesperson know what I like? He didn't have any so he talked he down. I ended up going up the road to Ray Catena who had 4 white ML's in the showroom and gave me a terrific price

4SitePlus

22 de jun. de 2012

Truly an excellent experience.As a reluctant car shopper, it was refreshing to enjoy a straight forward, no hype, visit to Mercedes Bez of Freehold.Working with Nick Castenada, began with a cordial welcome, and continued with willingness to help, product knowledge and professionalism.All of which was consistent from selection, to striking a great deal on an '09 certified pre owned low mileage ML350, to delivery.If shopping for a new Mercedes, certified pre owned, or other car on MB of Freeholds lot, I encourage anyone to work with Nick.

butchmax

4 de jun. de 2012

Dealing with John was a pleasant experience. He provided accurate information about the car and price options. There was no sudden unexpected surprise price increases. Of the several dealers I contacted John was the only one who returned my calls. He assisted me with several choices in a friendly and personal manner. He was the most pleasant and sincere salesman I dealt with among MB, AUDI, and LEXUS salesman. There was no uncomfortable pressure during the entire leasing experience.

harleyd521

26 de may. de 2012

Going from lexus to Freehold mercedes was like going from the Ritz Carlton to a short stay motel. The dealeship thrives on lies ans deceitful tatics. I will do anything to get rid of my mercedes and go back to Lexus who actually treats you like you bought a $60,000 vehicle and did. Do yourself a favor , do not waste your time at this dealership. I felt like I was dealing with a used car slaesman from the 60's. Absolutely disgusting.Not only was the service terrible then they tried to charge me $1,000.00 more than Ray Catena. I had to call Mercedes Customer Care to resove the problem. Even the cashiers and receptionist are rude.

Frankat8

5 de may. de 2012

I spent days with salesperson John Finley and finally picked a used car but Robert would not come out of his office to deal with me. I asked before I even started looking at used cars that the car be Mercedes certified. After 3 more days of going over prices with John we reached a deal. As the car was being prepped, Robert came in and said that the car could not be Mercedes certified! Are you kidding? He said it would cost him too much money!! I left. I won't ever go back. And I tell my story to anyone who will listen.

Ahossain

30 de abr. de 2012

Wanted to purchase a Used 2012 Kia Optima SX from this dealership. The person that contacted me was Dennis Smith and we agreed to meet on Monday April 30, 2012.I live in Sunnyside NY some 50 miles from this dealership. He called me early on Monday morning to tell me that the car was sold because he didn't wanted me to drive that far for nothing.He offered me other alternatives but I wasn't interested in any other vehicle.How many times have you read on the web of dealers making folks drive miles upon miles when teh car is already sold. Mr Smith is a thoughtful and considerate salesman and if you are looking for a MB or another brand of vehicle on their lot contact Mr. Smith.

Mikieplotkin

25 de feb. de 2012

Incredible customer service that truly lives up to the product that is a Mercedes Benz... My wife and I were able to test-drive multiple vehicles and were put under no pressure to buy. When we did decide to go with the C300, coming to a reasonable price was quick and easy as the team here does not play games. Fair and best prices out of the gate. It was a pleasure to do business with Mercedes Benz of Freehold, and therefore I highly recommend them.

Harshkatoch

24 de feb. de 2012

I bought E350 from this dealership. I had very good experince dealing with Mr Sal . He was very patient and very professional, and helped me with everything I need to get my car. He went above and beyond and did everything right. I would love to recommend him to my all friends when they wanna buy next vehicle.Thank you Sal.

praj7777

31 de ene. de 2012

Bought a 05 C240 4matic for their asking price believing its a CPO but its not according to MBUSA. From the get go very pushy only buy from them (MB Freehold)have a peace of mind. Once you sign the initial sale paper nobody calls back, answer your voice mail or e-mails except Larry. Sent a bank check for the amount owed but lost it.Sent another one and finally vehicle was delivered 3 weeks from original signing with no manuals or the second key. I was not worried as I believed it is a CPO. Now 60 days and 600 miles later I have transmission shifting problem and calling them foran appointment to fix the problem, no one calls back. Towed it to nearest MB dealerwho tells me its not a CPO and gives me an estimate for 6K. Dealership should be proud the cars are selling because of the name brand * not with their effort. Always been a MB owner and am going to pursue with MB USA about the future of C240 and what a disgrace the MB OF FREEHOLD is(:! I even reached out to the management team and not heard from any of them!

Ed_Consumer

17 de dic. de 2011

Mitchell Kasoff is arrogrant, rude and pushy. He threatened that if I didn't buy from 'his' dealership, I could expect less than preferrential treatment when servicing my vehicle there (I wonder what MB would think of that). He offered $2,000 less for my trade-in (in excellent condition) than 2 other MB dealers, and then tried to justify it with some typically bogus used car salesmam lingo (which I wasn't buying). The rest of the sales staff are equally useless. They don't respond to email at all, and take forever to return voicemails. I guess they just don't want the business. Terrible, terrible dealership for such great vehicles. I would NOT recommend them to anyone.

customeristhereason

8 de dic. de 2011

Mitch Kasoff was very rude. Most of the cars here are NOT CPO and car had visible damage on it. Go to another dealership, this one is not a good representation of Mercedes Benz!

mary turi

18 de nov. de 2011

Ok-- so I'm a little late sending this out but..I can't say enough great things about Gary Placona. I think this is our 6th mercedes between my husband and I. Gary has always gone above and beyond the call of duty for us. He walked us through every phase of our lease and made sure we had no question unanswered. He even called us from his vacation to make sure our delivery went smoothly. My husband and I found Gary so easy to talk to and from the beginning Gary did everything in his power to make us very satisfied customers. (Maybe he's the reason we've had 6 Mercedes.)...We keep wanting to come back! Being business owners ourselves, we know that it takes a strong team to have success. You should be proud of Gary and all the employees who represent Mercedes Benz of Freehold, because they make your business successful!

djr202

28 de sep. de 2011

The experience was pleasant, the car was not available for road test because of the new remodel of the ml350, but I knew that going in.

sagarwal1

28 de sep. de 2011

WORST Mercedes Dealer in NJ - Hands down. They do not know how to do business. From Delivery to txation they will cause you a headache. The team simply doesn't know how to make the MB buying process easy or common practices. They will extract more cash from you at the end of your sale even if it doesn't make sense. (Sharks)

RLDriverCP

24 de ago. de 2011

Very fast and courteous service. Followed up on a regular basis and answered all my questions. I was initially very unsure about which Mercedes E-Class to purchase and Abeth was able help me sort through the choices. I had a much better understanding of the vehicle and was very happy about the transaction. I also enjoyed the improvements to the facilities especially the customer lounge.

bobnyr

15 de ago. de 2011

Understood my problem and immediately responded and resoved my issue. This happens every time I need service,he and the dealership are outstanding in every phase of business.

vgalgano

11 de ago. de 2011

I asked them to reset my service light. I was told being that I didnt get service with them (a 4180.00) oil change, they would not reset my light. I guess I would be held hostage to their outragous service prices in order to get the light reset in my car (which takes no more then 20 secs). Its the most ridiculous thing I have ever heard of. when I told the service guy I do my own service (oil change, new tires, brakes etc...) he seemed upset. Why should we, the consumer , pay them triple, when we could get it done CHEAPER??? All that and they wouldnt reset my service light... what a joke.. I have referred several customers their in the past and I will no longer do so. That light just cost them THOUSANDS in new car sales!!

ktscisso

10 de ago. de 2011

Wonderful place to take your car. I dont think that there are enough words to express my gratitude to this dealer. I had purchased a used 1997 e 420 from Union Auto in Hazlet(don't buy from this dealer) for my birthday. This purchased ruiend my birthday there were lights on for several codes after being given the run around about the trans sensor and evaporator leak i finally decided to take it to MERCEDES BENZ OF FREEHOLD !!!!!!! They got it right on the first time. My service person was Bill Kause and God Bless my mechanic. Although it had to go back three separate times it was for three separate things. Finally after my July 7th, 2011 purchase. August 7th 2011 has been the first week I have driven the car and it has been no lights. This place I cannot say enough good things about them. They were honest and friendly even when I was losing patients because I was tired of lights being on and the person i bought it from had refused to give me my money back. I would take my car here for minor to major. FYI please turn car off when getting gas this will make your service engine light come on. lol !!!!! Maraj-

aajjaa

9 de ago. de 2011

We never would have thought that a used (non-MB) car shopper would be treated like a new MB buyer but Abeth and the team at MB of Freehold did just that! It was a great experience from the moment we were greeted at the front desk to the test drive to the purchase. We highly recommend you check them out for both used and new car purchases.

rwnorowski

1 de ago. de 2011

I had purchased a 2006 Mercedes from another state. The car had a plastic odor about it and after trying several remedies unsucessfully, I sought help from David Mandeville at Mercedes Benz of Freehold. I had, in the past, purchased a new WMercedes from this dealership and had good results. Within 24 hours the problem was attended to and I was driving home. David Mandeville was extremely attentive and curtious and made me feel as if I were his only customer. Because of him and his work ethic I wouldn't dream of purchasing another Mercedes-new or used-from any other dealership. Every person I came in contact with was top-notch. "YEA!" for MB of Freehold!!!! You got it-A++++++

Bandit1961

30 de jul. de 2011

John Finley made the whole experience of buying a car absolutely fantastic. We had been searching for our dream car at an affordable price for several months. We researched many different cars and visited a number of dealerships. I was extremely confused and had almost given up hope of ever finding the perfect vehicle for us. I met John by some stroke of luck when I gave my friend a ride to Mercedes of Freehold . He was totally amazing. I told him what I needed and what I could afford with two kids in college. The very next week he found me "the car" . The car he found exceeded my expectations. I am so happy! He took the time to answer all our questions and did not rush us . He treated us first class. Everyone was great there. Bill the financial guy was also the best. We love you Mercedes of Freehold.!!!!!! We would definitely recommend John to everyone needing a car and will definitely buy another Mercedes.

alicecaulfield

30 de jul. de 2011

The service and salesmanship at the Mercedes-Benz in Freehold was absolutely first class. The Mercedes-Benz representative, Mr. John Finley, was courteous, helpful and patient. He explained all the key points of each car we expressed interest in, from the condition of the tires to financing rates to the warrranty involved. He welcomed us to test drive any of the vehicles we liked. He was personable, professional, and made my husband and I feel comfortable. We're from Jersey and often visit the Freehold area,and since my husband had expressed an interest in a used Mercedes-Benz, we dropped in on the Freehold Dealership. We didn't express such courteous service towards a couple from New York who only wanted to look at used cars. Thank you very much!

EJZIPAY

30 de jul. de 2011

I HAD THE PLEASURE OF BYING A CAR FROM HERE LAST WEEK. I WORKED WITH ABETH VINCENT. IT WAS FAST AND FRIENDLY, NO ISSUES AT ALL. THEY HAVE GREAT CUSTOMER SERVICE. IT WAS FINALLY NICE TO NOT BE STRESSED OUT WHEN BUYING A CAR.

Storney

29 de jul. de 2011

It was a pleasure purchasing our brand new Mercedes Benz from your dealership. John Finley was an excellent salesman. he went out his way and brought the Benz to our home, he was very patient with me. He answered all my questions, I know it wasn't easy but he was able to work out the deal just as we discussed. This was my husband and myself first Mercedes Benz purchase and we felt John made this transaction smoothly. We are very happy with our new car and thank John for all his help and great customer service.Sincerely,Shontel Torney

commops7

28 de jul. de 2011

David is my new service manager for my E550. Dennis used to be and he was great - but he is gone, so I now have David. That said, Dave quickly helped me with my service request on the first visit and had me in for a 2nd visit for warranty work. He did this all and took care of me with updates. Kudos to him and all is well. Will definetely return to see GM for a lease in 2012.

we love our c300

25 de jul. de 2011

My Wife and I have been faithful Lexus Drivers for years. Due to a bad experience at Lexus of Freehold, we decided explore other options. Like most people, we always dreamed of driving a Mercedes-Benz but assumed that they were too expensive. Nevertheless, we agreed to consider a Mercedes-Benz as long as it was within reason. It was late in the day and the showroom was filled with customers. Every salesman was engaged with a customer, but the General Manager (Mr. Santiago) took it upon himself to help us. He later introduced us to a salesman named Richard who briefly took down our contact information and access our needs. We agreed to come back the following week to test drive a C-Class and hopefully be able to afford one. The following week we made the time to stop by after work, but Richard was not available. The Salesman at the front desk (Abeth Vincent) reassured us that he would cater to our needs. We quickly realized that the title car salesman no longer applied, surprisingly, at Mercedes-Benz of Freehold they are titled Client Advisors. That title would be during our interaction with Abeth. He took us on an amazing test drive and explained in detail the differences between the Mercedes-Benz C-Class Sport and the Luxury Edition. He introduced us to the concept of leasing (Something that we never considered) and was nice enough to present both Leasing and Financing options to us. That day, we were able to work out a good deal and realized that we were wrong to assume that a Mercedes-Benz was so far out of reach. Aside from being treated with respect, we were never pressured into making a decision right away. We felt that the gentlemen at Mercedes-Benz of Freehold take great pride in their work. The following day, we came in to sign the final paperwork and was treated to a wonderful Customer's Appreciation Dinner. Our overall experience was truly amazing. Everyone at the dealership was kind and willing to help us. Now I see why they were so busy that first night, lol. More importantly, even with all of that traffic, they manage to make us feel important. For someone who commutes to NYC for work, I know all about being treated like a number. To us, the relationship is much more important than receiving a good deal. I am not sure how, but these guys managed to get it right. We love our new 2011 Mercedes-Benz C 300 4 Matic. We recommend Abeth and this dealership to anyone who's looking to get it right the first time!

HappyMBowner

25 de jul. de 2011

Mercedes-Benz of Freehold has excellent customer service. They worked with me to meet competitor's prices. The salesman was easy to reach and answered all of my questions. Would definitely recommend.

pbacigalupi

24 de jul. de 2011

The one thing I look for while searching for a "used" car is Honesty! Larry Pius and the GM were above and beyond very up front and honest from the beginning. Even though I did not purchase I will return to the Dealersahip.

bumiengdi

24 de jul. de 2011

this dealer is fuck up to customer. the service is bullshit. employee is very impolite to customer, the technicians have no experiences at all, if any body bring the car to fix in this dealer you are hang yourself.thank you very much

monokoya

22 de jul. de 2011

Abeth is awesome, he followed me up several times after my first visitations. He helped me through in choosing my E Class when i had confusion between ML and E Class. I will recommend him to any of my friends and family that is looking into buying a Mercedes Benz.

monokoya1

22 de jul. de 2011

Outstanding customer service, Good Job Abeth!. Will definitely recommend my families and friends who are willing to buy Mercedes Benz to contact him in the near future.

marksch

20 de jul. de 2011

Very happy with the way I was treated and the price received. Accomodated my delivery requirements and time frame. Larry was very professional and helpful. Experience was excellent.

bantoine

20 de jul. de 2011

I was treated with dignity and respect the minute I walked through the door. Max met me at the door and took me to his supervisor who immediately offered me a bottle of ice cold water. It was very hot outside. Max sat with me and listened attentively and answered my questions. All three of them made me felt that my business mattered. Max explained all the features of the car and called me a few days later to inquire how I was doing with the car. When I returned for my license plate, I forgot the registration. The receptionist, whose name I forgot, took the registration document to me on her way home that day.I don't believe one can find better service else where. Thank you Freehold Mercedes Benz.

HappyDriverMBUSA

20 de jul. de 2011

First let me say the last thing I wanted was a European Luxury car... let alone a Mercedes-Benz??? I have had various Lexus models over the past 10 years and I figured that anything other than my ES - GS or RX would be a total compromise. I mean you does it better when it comes to features and quality and amenities and leather seats included as well? Well I was convinced that Japan had it figured out when it comes to the American car buyer. I though...Who can do it better???OK so I was wrong. Mercedes has gotten it right... albiet they still limit the amount of amenities they offer (WOW! Cup holders for the rear passengers?) but the brand has never been about fluff and just stuff. This company is all about the driver and is a drivers car which is something they have never lost sight of. Now about the dealership. When is the last time you went car shopping and actually had to wait for someone? My experiences have beedn nothing short of a physical assult to get me attention. In this case, the receptionist was attentive and offered me water while I waited and waited, I daydreamed about my future ride (I couldn't just pick one). Eventually I was approached by the salesmanager. Joe and I just sat for awhile and spoke about all things except cars... especially the house brand. So I told Joe that I just happened by his store that afternoon and had some time on my side and thought I would see what the competition to my beloved Lexus brand has been up to. After we talked about "stuff" I told him I had to get going and asked him if I could take a comparison test ride some other time. We exchanged cards and not another word was spoken otherthan I told him I would be back. He introduced me to Abeth Vincent and said I was in good hands. He was accurate with his assessment as Abeth was extremely professional and his follow-up with me was exceptional. I supposed the result of a company culture that I have to believe stems from the morning mantra...customer comes first, the customer comes first, everything else doesnt' matter.Well guess what? After taking several models out for a spin, I settled on the sweetest ride for under 50K and I'm lov'in it (warning: don't drink the kool-aid) to the point I want to drive all the time. I doubt this will ever get old for me.About the sales process...soft and very smooth. I believe Abeth and I worked a fair deal and the management was gracious about having to off-set the remainder of the payments on my 2010 Lexus 350-GS. In this case, being upside down, we had to overcome some hurdles and in doing so, the sales as well as F & I managers treated me with honesty and respect and made a difficult transaction tenable. You can't ask for more and for me they have earned my loyality and in this case, I see myself a loyal and future buyer of Mercedes-Benz of Freehold. Thank you for making me a believer in what a driver's car should be.

amboyportu

20 de jul. de 2011

We walked into the Mercedes-Benz dealership with simply the though of test driving a vehicle. Immediately, we experienced a level of professionalism experienced never before at a car dealership. My friends suggested that we treated ourselves to a Mercedes-Benz, the Salesman (Abeth Vincent) wasted no time to address our needs. He was patient and was not over aggressive. He was very knowledgeable and confident of his product. We were treated with Respect and was given a great deal. He gained our trust and will continue to earn our business. Because of that trust, I highly recommend Abeth and this dealership to anyone in the Market for a new or used vehicle. It was a privilege to work with Abeth and I urge every to go experience such high level of professionalism. Keep up the good work!!!

lindacao2000

19 de jul. de 2011

The worst dealership in the world. The salesman kept asking stupid questions, however do not allow you to do a test drive! The supervisor, Joe, is an arrogant ass-hole!!! When we complained, he showed us the door - Unbelievably!!! We went to BMW cross the street, they treated us like a human. BMW X5 is much better designed car, compared to clumsily designed mercedes.

JPereira

19 de jul. de 2011

I have been a loyal Volvo owner since 1995 and at one time had 4 Volvos. It was going to take a special car and experince to leave Volvo. I ended up talking with Val Pereira (no relation to me). My appointment was for 6:15 and Val was waiting when I arrived. He not only showed me the car from the outside, the engine compartment and interior, but highlighted many aspects of the car which I was not familiar with. We then went for the test drive. I like to ask about what things car companies need to improve upon and what are some of the short comings Mercedes owners have raised concerns about. Val was able to answer all my questions in a clear, concise, and down to earth matter without all of the "this is a Mercedes" and they have no issues and dont need to improve. I left a deposit and came back the second day for another test drive - armed with more questions. Once again Val provide insight and expert information. We agreed to a deal. I informed the group that I would be taking the car to my mechanic and would report any issues which FHMB agreed would be corrected. My mechanic identified a minor issue with one of the tires. I informed FHMB and received a call back from their Service Department less than an hour later. I am in the customer service industry and just about everyone talks about customer service, but Val lives it. There was no pressure and overall it was an excellant experience. It is easy to see that Val and FHMB are not in the car business but in the customer service business. They will have a return customer!

Regine Beauvoir

19 de jul. de 2011

I purchased my new car recently from Gary Placona and I couldn't have been more pleased with the overall experience. He was thorough in his review of each car when we were deciding which car to purchase, great with the follow up even after I purchased the car to ensure that I was happy with my purchase. I am thrilled with both the car and the experience. The reason I bought my car from Mercedes and not Land Rover was ultimately in the experience in dealing with Gary. I can't thank you enough and of course, my next car will be with him. I recommend him to all my friends and co workers!

merce350

18 de jul. de 2011

We found the dealership to be a very friendly atmosphere and very accessible to us.We found our Salesman Salvatore to be very patient with us and very professional, and help us with everything we needed to get our new car. We would highly recommend our families and friends to Freehold Mercedes Benz when they get their next vehicle.

itsmebarb13

18 de jul. de 2011

This sales rep was the best. He went above and beyond and I would recommend his for SalesPerson of 2011We were on our way to a Jeep dealer but decided to stop in MercadesBenz on a whim and I found the car of my dreams and such a nice/informative sales person as well. I'm a happy customer.

SL4464

18 de jul. de 2011

I had a nice experience at the Mercedes Benz of Freehold dealership. Max Pena made me feel welcome with his demeanor and professionalism. The F&I Director was pleasant and worked to get me a good interest rate. I was there for a little over 5 hours due to a couple of issues but the staff and the amenities provided made the time pass comfortably.There was disconnect between the information posted on Cars.com from the internet sales department and the sales department at the physical location of the dealership. The online listing had the dealer clearly listed as Cars of Freehold. I had my bank issue the down payment check in that name. When I arrived, the name of the dealer was Mercedes Benz of Freehold and my check was not good.Overall I was pleased with the transaction.

Orlytabak

18 de jul. de 2011

Getting my first Mercedes was a goal that I set for myself a very long time ago. you could only imagine how exciting it was for me to reach that accomplishment. The experience surpassed my expectations due to Gary Placona and his team at Mercedes of Freehold. He went above and beyond to seat me in the exact model I was looking for. He and his team were friendly and accommodating. The time Gary spent with me ensuring that I was happy with my purchase decision was unlike any customer service I have seen. Now that I have my first Mercedes, I can't imagine going any where but to Gary to get the ones that follow. I highly recommend him when making the decision to drive a Mercedes.

ravibhask

18 de jul. de 2011

We had a great sales advisor (Abeth Vincent). Treated us with courtesy, respect and professionalism. He had completed knowledge of the vehicle he was selling us. The dealership also gave us good value for our trade-in. We did not feel short-changed in any way. The entire dealership (sales managers, financial advisors, front-desk, billing, credit, service reps) were also very professional and treated us very well. Will have no hesitation in recommending this dealership to anyone interested in buying a car fro Mercedes Benz of Freehold.Even if you walk in no knowledge of your vehicle or your trade-in you will not feel that they cheated you in any way into buying or selling your trade-in. They did not pressure us into buying or leasing a car from them. Overall it was a great buying experience.

sbplacona

18 de jul. de 2011

Gary Placona was a tremendous help in assisting me with my purchase of my new car. He took great care of me. He followed up quickly on my calls and questions and most of all his genuine personality made the sale one that i will remember.

rogerl19

16 de jul. de 2011

Offered detailed and knowledgeable explaination of all the vehicles' features. Did not feel pressured into purchasing and was very helpful in highlighting the cars attributes. Stayed in touch.

Vincent S Rinaldi

15 de jul. de 2011

I was visiting some friends and mentioned that my Saab 97 X SUV was getting up in miles and I would be looking to replace it. Saab stopped producing the SUV so my friends suggested that I stop in Mercedes Benz of Freehold, they said they had worked with a salesman over there and that I should ask for him, that he was "a good egg". I asked for John Finley as they had suggested and found him to be a true professional (I am a salesman, myself). He was courteous, well informed and answered all my questions with clarity and, as far as I could tell, honesty, an attribute fast disappearing. He didn't close me only due to the fact that my wife demands I look at BMW, but as for me, I'll likely come back here to buy. Thanks, John.

Denver Esquire

15 de jul. de 2011

I normally don't give out ratings unless someone stands out to me and provides me with a WOW Moment, but this dealership is really terrific. I must admit I had limited time to peruse the showroom looking to replace my 1997 Mercedes-Benz C-Class C230 4dr Sedan, (which still looks almost as good as new by the way), as I was on my way to a Seminar killing some time. But, I have to say Salesperson John Finley not only warmly greeted me, but he took the time to answer more than a few questions I had, even though I told him almost immediately that I didnt have long to shop. Mr. Finley genuinely seemed interested in what I had to say, and he more than attentively listened to what I was looking for in a car. He even addressed me several times in our conversation by my first name. Its that kind of personal attention to detail, that should not go unnoticed. His demeanor was relaxed, yet confident, and he was not pushy or arrogant in the least, which I found exceedingly refreshing, amongst those stereotyped in his profession. Mr. Finley most especially took the time to show me how much my car has evolved over the years, and all I can say is WOW to that too, and openly shared why purchasing a new vehicle would benefit me. I have say the time he took to share with me made me feel special and at ease, and even though I had to leave, I can honestly say with absolute certainty that I will be back, and its because this Dealership knows how to impress without pressure tactics! Thank you Mercedes Benz of Freehold! And, if you read this... Thank You John Finley for your courteous manner and wealth of knowledge! I shall say in closing, that I will be back, and I will personally ask for You. You can count on that!!! :-)

Victor Siegel

14 de jul. de 2011

On my visit to your dealership, I was met and greeted by Mr. John Finley. He seemed genuinely interested in my personal situation and treated me with dignity and respect. The thing that I most appreciated was his willingness to take his time with me, and at the same time, was not your "typical pushy salesman". John was able to answer all of my questions and had a thorough knowledge of the inventory, specific options, pricing, etc. I would be happy to recommend John to anyone I know that is in the market for a new or used Mercedes.Although I have not yet made up my mind about my next car, when the time comes (still shopping), MB of Freehold will definitely be at the top of my list!

Ann Mahan

14 de jul. de 2011

I have a Chrysler PT Cruiser and have been looking at BMW'S but a friend suggested I trip to Freehold(I live in North Jersey)Mercedes-Benz. I went to visit and was very impressed with my salesperson, John Finley. I felt he was very informative,without being pushy or snobby (which is how I felt I was treated by the salesperson at BMW). I looked at several usedvehicles, now I just have to make up my mind! I am happy that my friend told me about your dealership, and I am fortunateto have had John be my salesperson. It was definitely worth the trip!

mfusella

14 de jul. de 2011

Jack did a terrific job in helping to determine which model to buy. He was patient, knowledgable and very friendly. He helped greatly in showing us the amenities that the car had and answered our question after we took delivery. I would reccomend him to any one. He is a great asset to your business.

Judy146

14 de jul. de 2011

Visited with my niece who's looking gfor her first luxury purchase. Visit was enjoyable and informative. Still making decision, but this dealer is top of the list.

Mary Aileen Tlamsa

14 de jul. de 2011

I had been unhappy in my experiences with Ford. John explained some advantages in a Mercedes-Benz ownership. I am now convinced I will receive a comfortable and reliable car.

SamanthaHay

14 de jul. de 2011

Worked with John Finlay for the purchase of our new Mercedes and John was an great to work with. We will definately refer Mr. Finlay to our family and friends.

ajalil25

13 de jul. de 2011

all i have to say is sal is a good sales rep and will go the extra mile to find the car for you but once it leaves his hands and into finance good luck. and barry is a d-bag who doesnt know how to return phone calls. also if you are planning to buy a car here make sure your credit is the highest it can be if not dont bother they wont help you at all in getting approve. someone who doesnt return calls makes you wonder if you bought a car here and ran into trouble will they answer. i tried calling for 2 days and didnt get a call back from no one. you should buy a mb from ray catena mb of edison at least they call people back and get the deal rolling.

erik48

13 de jul. de 2011

Nice place. I would recommend this dealer. There selection is very good and prices reasonable. Salesman John Finley is very friendly, knowledgable and a pleasure to deal with.

Ganine

13 de jul. de 2011

My experience at Mercedes-Benz of Freehold was excellent. Jack Coffey was my dealer, and a true gentleman. He was honest, friendly, and very easy to work with. I had been looking for a car for a couple of weeks and was becoming very unsatisfied with my experiences at other dealerships, but Jack was wonderful and helped me find the perfect car. I would recommend Jack Coffey and Mercedes-Benz of Freehold to anyone.

aclarkin20

13 de jul. de 2011

Overall it was great experience, I would definitely use the dealership when I am ready to buy my next car. The service was great and the saleman was helpful and not pushy.

doctorjlb

11 de jul. de 2011

I felt my overall experience with this dealership was excellent. My salesman larry was excellent. He was very friendly and experienced. He was very efficient with his follow-up, and in the end got me the car I wanted. He was a class act. I see myself using this dealership for years to come.

moedel

11 de jul. de 2011

John Finley was exceptional and we closed the deal in 2hrs. He was very courteous, informative about the car & its features, and at no time did i feel any pressure to make a purchase.

arhussain

8 de jul. de 2011

I had a fantastic experience all around working with Abeth. He has become my best friend through the process of the deal. I believe that the Freehold Mercedes-Benz is the place where customers are treated as family and friends. I love the atmosphere, the wormth and the smiling faces all around. All of them made my day fantastic. Ruben and Abeth you are the best!

lsslovin

8 de jul. de 2011

I brought my car in to have the key fixed. Jay Nix the service manager dealt with me personally. In 5 minutes, the key was fixed and I was on my way. Jay Nix is fantastic. He wanted nothing but my satisfaction. Jay is the reason to buy the car at this dealer! This has been my experience with both service calls. This is what you want from a dealer!

JANICE ROMEO

3 de jul. de 2011

We had a terrible experience many years ago w/MBdealership. MB of Freehold dissolved that experienceand we are considering 2 more MB's because of theirguidance and professionalism. Feeling more securethan we have with any other dealership we have dealtwith.

lukew7

13 de jun. de 2011

This is the best MB dealer for service in NJ. I visited a lot of MB places and they couldn't fix even small issues on my 08 c300. MB of Freehold is the only one I trust because they know what they doing and know how to find the problem without guessing.Service people very nice and knowable.Luke W.

MSR350

15 de may. de 2011

My husband saw a CLK350 online. We went to the dealership. Sal was our sales associate. Sal had difficulty finding the car as it was not ready to be shown. It still needed to be cleaned up. He wanted us to wait til they did the cleanup but we said we understood and wanted to test drive it. Sal was polite and very knowledgeable about the car. When I noted some marks on the rear bumper, he said that it was a used car. So he was not in anyway trying to make me feel that we were buying a car that they had tried to make look like new. Also a dealership should not put a car online that is not ready to be shown. When Sal told us the price, he was 0.5K over the internet price and my husband had to point this out to him. We wanted to trade our Lexus in. My husband did research to see what his Lexus should be worth. Sal offered a number which was significantly lower. He brought in another man who he said was the sales manager. This man offered my husband what my husband thought the trade-in should. We all shook hands with a good faith deal since we wanted to return the next day to see the car cleaned up and leave a deposit. The next morning Sal called and I spoke to him. He said that they could not give us the money they committed to for the Lexus. He was courteous and said he did not want us to make the trip to find this out. In my opinion, they should have either not made an offer on the Lexus until they completed their research or they should have honored the amount or negotiated a lower price for the CLK. While the day of visit to the dealership was very positive, the fact that they reneged on our handshake agreement in less than 24 hours made MB of Freehold a business that is hard to recommend to a friend.

samnt650

27 de abr. de 2011

Had my MB serviced by them many times. It was always easy to secure appointment and they always get my car back in reasonable time. The service staff really make an effort keeping me inform of the progress. I'll always go to them for any of my MB related matters...

hoffmad

15 de abr. de 2011

My wife and I had purchased Mercedes from other MBUSA dealerships and were not novices to the luxury car buying experience. Having had mixed 'success' with other MB dealers we decided to try MB of Freehold. Professional and relaxed is the atmosphere. Sal LaBarbera was the sales representative we dealt with. The car was ready for inspection and a test drive upon our arrival. Details were quickly sorted out and a few days later we picked up the car. Sal took care of every detail and walked us through the process effortlessly. Billy Dye handled the fincials with precision. Sal ensured that my wife understood all of the systems of this feature-laden vehicle and called in the experts when necessary. Thanks to the team at Freehold MB.

erdo1216

12 de abr. de 2011

Went to look for a new truck but was weary about going to Mercedes - Benz of Freehold because of price and customer service when coming to look at cars. We were wrong!!! We immediately were introduced to Jack Coffey and needless to say because of Mr. Coffey we came out of the dealership with a new truck for the price that we wanted. Mr. Coffey was truly a gentleman and understood what we were looking for and never pressured us in any way. Thank you for caring. Will always refer to Jack whenever someone asks!!

gold.kyle

2 de abr. de 2011

This was my first time purchasing a new Mercedes and the amazing experience began as soon as I walked in. Sal greeted me at the door and catered to my every need in such a polite and professional manner. I previously went to other high-end dealerships and was not treated well at all. Sal was great from start to finish and I will definitely use him as my sales representative in the years to come. I recommend anybody considering purchasing a Mercedes to speak with him. Honest, caring, and truly an amazing individual. Thank you Sal for everything you do.

SAM252525

25 de mar. de 2011

I HAVE A VERY BAD EXPERIENCE WITH THIS DEALER , THEY DONT REPLY YOUR PHONE CALLS , YOU ASKED THEM TO SHOW THE CAR TWICE THEY REFUSE. THERE ANSWER IS GO AND FIND IN THE BACKYARD.I WAS TAKING A CAR ON LEASE AND I HAD TO PROVIDE A CO SIGNER, I WENT TO DISCUSS WITH THEM AND THE PERSON WHO WAS ATTENDING ME I TOLD HIM THAT SHOW THE CAR TO MY FAMILY AND HE REFUSED AS HE HAS TO LEAVE SOMEWHERE. THE MANAGER GAVE ME REF NUMBER TO GO TO BACK YARD AND SEE IT MYSELF . THAT WAS REALLY BAD. BUT I HAD NO OPCION AS MY FAMILY WANTED THAT CAR. AFTER 25 MIN WHEN I COULD NOT FIND THE CAR I SAW MR JOSEPH WAS THERE, AS HE WAS SUPPOSE TO LEAVE AND REQUESTED HIM TO SHOW THE CAR , BUT HE REFUSED TO SHOW ME THE CAR. HIS ANSWER WAS TO FIND THE COLORS IN THAT YARDS MYSELFI THINK THIS TYPE OF DEALERSHIP IS NO GOOD IF UR CREDIT IS NOT 800 POINTS.VERY BAD

EdC.

14 de mar. de 2011

Mark provides the best sales service I've been received in many years. He does not pressure you into buying a vehicle, nor does he make you feel bad if want to take time to think about it. I definitely feel I received a great deal as well.I would recommend Mark and the Mercedes Benz of Freehold, NJ dealership to anyone.

lindaiad

14 de mar. de 2011

Sal was great to work with!!! And the two other gentelmen who helped out as well although I'm sorry I don't know thier names Such a professional, easiest purchase of a car that we have ever made, They stayed 3 hours past their closing time to get the deal done and get us the car that day. Sal made us feel welcome, at ease and it was a great experience working with him. Would HIGHLY recommend this dealership and Sal as your salesperson won't let you down!! Linda I.purchased Mercedes c300 on March 12th, 2011

zrmrg3

11 de ene. de 2011

My dealings this past weekend with the internet group and sales team from Mercedes of Freehold was dysfunctional to say the least.On Friday 1/7 I left David Depaula from Internet sales a voice mail to contact me Saturday AM first thing because I was prepare to make a vehicle purchase this weekend from Freehold. I had seen that Freehold opened at 9AM, so I awaited a call until 9:45AM, at that time I ended up calling him to inquire about the car and informed him I would be buying a Mercedes this weekend. David stated the Mercedes I was going at was available, I explained I had a couple questions on car, David stated he would get the information and call me right back. He called me back 35 minutes later to let me know what options it had, I told Dave that I was well aware of the options, I told him I wanted to know if the car had its recommended service interval and if it was a "Pre Certified Car" ? He told me he would have to call me back again. Two hours later at 11:45AM , I called David back and asked why he didn't call me back ? He stated that he found out that the car now had a deposit on it, I asked why I was not contacted back ? No response, no other offering, so I inquired about another E350 Freehold had listed in inventory, (You would think that a sales person would have done this, it appeared I knew the dealer inventory better than him) Dave stated he would have to call me back about the other car. Five minutes later, a Joe contacted me and was allot more knowledgeable, I wanted to confirm the one E350 had a deposit and the other E350 I was looking at was Pre Certified one owner car like the Internet ad stated, Joe said that the add was wrong it was not Pre-Certified, so I asked if the car has its 60K recommended service and if it was a one owner car like the internet ad had listed ? Joe pulled up the service records and was not able to tell me the service the car had, he stated he would get back to me in 5 minutes after reviewing it with the Service Department, an hour later Joe called me back, he stated the Mercedes that was listed as a one owner pre-certified car was a two owner non certified car without its scheduled service interval performed? I inquired if I could get this car for the same price as the one I just spent 3 hours talking about to find out it was sold, I expalained it was the same model same options and had 4 K miles more than the other car, the reply was NO.Its apparent that the Dealership must be too busy with car sales with the snow we had on Saturday.

Bubby101

31 de dic. de 2010

The dealership was great. We met with Sal and from the beginning We loved his personality. I felt he was very honest with us and worked on getting us the best deal possible. We appreciate everything he has done and look forward to doing business there for many years.

kbcutie77

19 de jun. de 2010

My husband and I just leased the ML350. Gary was our salesman and he was wonderful. He showed us the vechile that we were interested in and ultimately wound up leasing it. This is our first time using a mercedes benz dealerhip and I highly recommend Gary to any costumers who are interested in buying/leasing a car. He is extremely personable and definately is willing to work with you for exactly what you need and or want. We are extremely happy with the truck and of course with Gary. Tony and I thank you for everything....Kimberly and Anthomy DeFino

MB GoOf

11 de jun. de 2010

beginning about 14 months ago I set out to purchase a new car. I had no specific make/model chosen but wandered into the MB dealer and was shown that much to my surprise I could actually afford one! I met Frank Rickards, my salesman. Frank educated me and patiently endured (without pushing a sale) my over a year long hunt for a car. I must use the following words to describe Frank; enduring (as i called and stopped in frequently without promise of a realistic sale), understanding (he sat with me as i cried over trading in my Ford Excusion of which was passed down via my deceased father)explanatory and thorough (the process of proving to me that MB can be for everyone, I bought a CPO ML 350)and let's not forget: happy. The guy is happy. Not as happy as Joe, the general manger...now that guy is so happy and joyful you actually get a tad freaked out. But the more I walked around, the more I saw happy people. Scott, the guy in finance...happy. He number crunches all day, yet still happy. Don, a second salesman who actually test drove many cars with me even though he knew I was Franks customer (they really don't make you feel like your are a SALE) and do not worry about getting thirsty, they follow you around with water bottles, never mind the killer customer lounge. I obtained a loaner car in the middle of my sale in order to make it to the kids' bus stop. (Loved that ride too)I got the tour and met all of the service people, even the guy who detailed my car. I had a very "happy" buying experience. I highly recommend Frank specifically.

AlexH1976

18 de may. de 2010

Paul worked with me for 5 hours on Saturday buying a lowly C-class Benz. Although he probably made nothing on the deal he treated me as if I was buying a McLaren. I had some financing issues with an old Mercedes and Paul and I spent hours going over every option available. We found a great car and Paul made the numbers work.Thanks Paul!!!!

zino1961

7 de abr. de 2010

The older I get the pickier I get. The folks at Mercedes Benz of Freehold are the best I have ever seen. They are all about what counts most, quality cars, and honest information. Most dealerships talk about their customers being the loyal ones. This dealership is loyal to its customers. They don't forget who you are, whether you buy one car or a dozen. They do everything they can to get you into the car that is best for you. Once found, they do everything in their power to get the deal done. I mean everything, from setting the right price to financing or leasing; another words "soup to nuts". The finance man, Phil, is the best of the best. The experience of buying or leasing your car just doesn't stop there. Their follow up and service department is top knotch. If it isn't 100%, they will make it so, quickly and quietly. That's what I like. You won't get a "run around" or "excuses". Their sales staff is very professional, the gentleman I worked with more than once, Gary, is knowledgeable, hard working and honest as they come. When it comes to service, you are greeted with a big smile from Wayne, who delivers your car to the service area as if it was his own. Then the entire service department is made up of great service professionals that get the job done, quickly and right. I wouldn't go anywhere else.

llong96

31 de mar. de 2010

Dropped my S550 off for scheduled service, new Brakes, the previous day and cannot get an answer from anyone to see if the car is ready for pickup. I was disconnected twice, put on hold 4 times with the response someone will get back to you in 15 mins (3 hours ago), called back and got two live voices, the first as frustrated as me, couldn't get anyone fron service to pick up and the second said I will go find out and call you right back. Still waiting for the call and NO car! Service is terrible. I will not be back to have my car serviced or to purchase from this dealer.!Larry Long

murmess

27 de mar. de 2010

Had the best car buying experience of my life so far and that was all down to my sales representative Frank Rikard.A gentleman that handled every question and request with cool efficiency and I would have no hesitation in recommending him to anyone.If you're in the market for a new Benz....go see Frank!!

mikegm

5 de feb. de 2010

I just went to have an idea to tread my car for a new c300 4matic and Frank Rickard got me to by the new car, He know every thing abut this car from inside out he got a good deal at the monthly payment I wanted he was very pleasant smart and professional, and the financial manager was great he know that my time was short, so he got all the working paper ready for my at no time I was out with my new car, great customer service %100 satisfaction

mybenz

5 de sep. de 2009

I had a great experience with this dealership. My Sales Representative, Gil Nizza made my wife and I feel as if we had known him for years. He was very professional and made every effort to address my concerns and needs. If I didn't know better, I would have thought he was the manager. He expidited all of the transactons in a timely manner and kept in contact with me two to three times a day, updating me on the progress of my vehicle's delivery.Thanks again, GilMike and Donna

Glicata

2 de sep. de 2009

I recently purchased a new GL 320 SUV, and after a week the check engine light went on. Mercedes Benz stood by their car and wouldnt stop until they fount out what was wrong with it. There was an engine clog and it was a tricky fix but they ordered me a whole new car, threw in the keyless go system and the rear seat climate control and rear heated seats.! Thanks Guys.. You did great!!

drrichhhaddad

20 de jul. de 2009

I have had a terrific experience that is worth sharing with others who are considering a hair transplant. It was easy for me to decide to buy a car from MB of Freehold. Since I am very analytical in my job, it would follow that I would scrutinize and go through proper due diligence when selecting a skilled car salesmen to handle this important purchase. I wasn't about to settle for anything but the best work and I knew I wanted a top notch, experienced professional. I researched the entire US and Canada by reading various websites and from there gathered a short list of dealers. I made phone calls and ended up visiting 3 sites in the NJ and one in NYC. Needless, to say Gary and Mark G. made the deciscion easy for me . My gratitude to you and your staff is really quite impossible to describe in words, suffice to say that my relationship with you and the work that you have done for me has turned in to a life-changing experience.I know you will continue to hold your position as leaders in your field purely because of your consistent high standard of work, and more importantly, because of the absolute ethics you apply to that work. In an industry full of charlatans you truly stand out as a shining example of how a client should be properly treated.Thank you, thank you.

the fav

24 de jun. de 2009

They workers were extremely cooperative, they were able to answer every one of my questions, and needs. The car was extremely clean, and ready to go for me when I was ready to buy it. Dennis Smith was extremely friendly, and I couldn't ask for a better sales person to help me with my needs. The sales person knew exactly what he was talking about and explained everything to me in layman's terms. The price was good, and I payed exactly what I thought I would pay for this car.

StephenL

21 de may. de 2009

We purchased an S550 and an ML350 and are very satisfied. Gary and Gil couldnot have been more helpful and attentive to our needs. We have been Mercedes customers for over 20 years, and have never had such a pleasant experience with a dealership.Thanks to Gary and Gil we look forward to our next Mercedes purchase!

lmsjr

18 de may. de 2009

I bought 5 cars from this dealership. I have dealt w/ their sales staff, their service staff, and their management staff. 5 stars across the board. Their service is second to none! They are a great example of what an honest to goodness auto dealership is and should be all about. Neat, clean, friendly & professional. It's nice knowing I can trust this dealer to take care of all of my & my families auto needs. It's one less thing in life I need to worry about. Highly recommended.

phil malandrino

14 de may. de 2009

Gary Placona is a model for courtesy and attention to detail.I would and have recommended Gary Placona to others including my wife. We have purchased 2 cars in my household and have recommended 3 others to Gary And mercedez benz of freehold. I am a CEO and I am not able to spend time at the car drop off and pick up. The service department is fully functional and is efficient. My car has recently been detailed. I am very pleased with the care and attenion to detail that was given my car.Overall, my experiences have been ecellent!Phil MalandrinoMarlboro, nj

6969steff

13 de may. de 2009

The day I walked into Mercedes-Benz of Freehold I had no intentions of buying a car because I was still in a lease with a Yukon Denali. I had only stopped in to ask a question about a certain model car. However, the staff was so nice and I was introduced to Gary Placona to answer my question. Gary was a gem of a salesman. I walked out buying a C300 sedan that day. So, I guess he can turn a question into a sale! That is exceptional because I paid of the remainder of a 6 month lease on my truck and financed a new Mercedes all because I met a wonderful salesman.

dmorgan

13 de may. de 2009

Gary helped to work out a deal that was fair and reasonable and made sure to make me and my family feel confortable. He was quite patient and really let me make the decisions. He answered all questions and made me feel very valued as a customer. He was excellent at explaining the features of the car I had chosen and made sure I was comfortable before I left the lot. I went in shopping for one car and ended up with one quite different -- thank goodness he steered me in the right direction.

jbneteng

12 de may. de 2009

If your accustomed to great customer satisfaction, then Mercedes-Benz of Freehold will not disappoint you. Willie worked hard to meet our expectations, which are high. A dealership should not only be measured by its success, but also by the way issues are handled, if one does develop. MB of Freehold goes out of there way to insure your satisfaction during, and after your purchase. I highly recommend MB of Freehold, and when you get there look for Willie Barron, for a good deal, and great service.

heididdl

8 de may. de 2009

Willie went over and beyond his responsibilities to make us feel comfortable. He approached us immediately and was able to put us in the best car for our economic means. Believe me we ended up with the most beautiful, functional and classic car. Thanks to Willie I also know how to use all the bells and whistles that come with my new car. He went out and filled the car up with gas, gave us lunch and almost missed a family wedding to ensure that our car, insurance and all papers were filled out perfectly. The following day Willie called to make sure that the car was riding well and that we were happy with our purchase. I have heard from him twice since then just because he wanted to check in.Great guy, great dealership great carThanksHeidi and Dan Neufeld

judyherb

7 de may. de 2009

Willie Barron was professional and efficient in our search for a Mercedes Benz GLK450 used vehicle. His expertise and experience has been exceptional. We have referred acquaitances to him, knowing they will receive the same exceptional service. We hope to continue our relationship with Mr, Barron in the future.

rsmohel

7 de may. de 2009

Pleasure to deal with. Straightforward and competent salesman.

sabreu

7 de may. de 2009

here is a partial list of the " whys" he convinced me to buy the car i had a pre-conditioned notion that no one could "measure-up" to my former car(BMW) he was friendly, caring, smart, and best of all he "followes-up" with his customers i would recommend him to anyone "in a heart-beat" because he is that good even years later, i am confident that i can call on him and he would respond with the same willingness to help as the fist time i met him sincerely, sonia m. abreu

Jskoad

6 de may. de 2009

Leasing my SL550 was a great experience due to my awesome salesperson, Willie Barron. His knowledge and his patience were great and he was a pleasure to deal with. He made this a very pleasurable experience. I will highly recommend him to my friends.

mc2cali

23 de abr. de 2009

From the minute I contacted this dealership, I knew they weren't like the others (namely the dealer in Little Silver, NJ). They were professional, and determined to find me the car that I wanted at the price I wanted. Not only did they succeed to do this, but I received excellent financing and a special 2 months free payments! I really couldn't believe it! The other dealer in Little Silver kept telling me that there was nothing available at my preferred price point, and insisted to try to sell me a more expensive car with colors and options I had absolutely no interest in. At Mercedes-Benz of Freehold, not only did they find EXACTLY what I was looking for, but actually followed-up with me continuously to update me on what they were finding (my car was in Maryland). Compared to the other dealership who constantly told ME to call THEM..and when they realized I wasn't going to buy a more expensive car, NEVER CALLED ME BACK- I am still waiting for that call because I would love to tell them that I purchased from Freehold because they wanted and earned my business from the moment I spoke to them! I really am in awe of how painless a process this has been for me! So, not only am I 100% satisfied with my car, but the fact that the service has been so excellent, I am confident I made the right purchase of the right car at the right dealership! In fact, my husband and I are already looking at cars for purchase at Freehold when it is time for our next purchase in a few years. I can't thank Freehold enough for helping me buy my "dream car" at a "dream" price! I worked very hard to purchase this vehicle, and they made my special moment that much more memorable! Thanks to Mark, Willie, Phil and the others for making my dream of Mercedes-Benz ownership a PLEASANT reality!! I REALLY LOVE MY CAR!

FaithMiller

22 de abr. de 2009

I recently went to Mercedes-Benz of Freehold looking for a C class based on a friend's recommendation of the dealership. Barry was more than accommodating and helpful in the selection process. I now understand why my friend was so happy with her experience there. Barry is a tremendous asset to Mercedes-Benz of Freehold. He was extremely professional and made me feel comfortable throughout the whole process. I will now pay it forward and recommend this dealership to all my friends and family.

Spotliting

18 de ene. de 2009

The finest automobite purchasing experience I ever had. Execptional in all aspects. Salesman was extremely courteous. Addressed all concerns and questions quickly. Worked hard to get the exact vehicle I wanted, and delivered it quickly. Was completely open and honest. I expect to buy here again, in the future.

herbertbernard

17 de dic. de 2008

This is my fourth car from this dealer and "professional" sales representative Jack Coffey. Jack is very professional and really cares about the customer. Jack has worked for Mercedes Benz of Freehold for many years and he makes purchasing the car a fun experience. Anytime I want to test drive a car or have questions he always makes himself available. If he is busy, he makes time for me when he is done with the customer. The dealership is state-of-the-art and even has a lounge with food, drinks and coffee when you are servicing your car. The management (Mark) was also great to deal with. I just bought a new G55 and am enjoying it very much! Other well established Mercedes Benz dealerships give a lot of fluff ...but Jack Coffey and Mercedes Benz of Freehold are the real thing!Next time you are at Mercedes Benz of Freehold, ask for Jack Coffee and mention that you read the review written by the '09 G55 man!

Bodyman40

16 de dic. de 2008

I saw an internet ad for a used car that interested me. I called the dealer and made an appointment to see the car. The vehicle was as described and just what i was looking for. The price was also excellent for the car. I was impressed that the dealer had run a carfax and was willing to show it to me. The dealership had performed some reconditioning and a full detail as well. All of my dealings with this dealer were very positive and have exceeded my expectations. They even introduced me to the service department in case I need them in the future. Phil Katz, in the finance office, handled the final deal. He spent lots of time explaining the extended warrany plan.I very much felt at home at this dealer. In other car dealers I have been ignored, looked down upon, lied to and very disappointed. My next car purchase new or used will be at this dealer. I intend to recommend Mercedes-Benz of Freehold and their staff to all of my frends and family

Niteowl

15 de dic. de 2008

I have been dealing with Jack Coffey for over 15 years and would recommend him and the dealership without reservation.You are always treated graciously and fairly. Jack is a very patient salesman and will get you the best deal there is available, there is no nickel & diming when Jack is the salesman.There service department (rarely used except for scheduled service)is remarkable.

thebrainninja

15 de dic. de 2008

The experience was extraordinary. ALL of the staff are very friendly and knowledgeable. Great waiting area, beautiful showroom and ordering a car that they did not have only took one day. Best car sales experience I have had by far! I will very gladly reccomend this dealership to anybody looking to purchase or lease a new or pre owned Mercedes-Benz or any other premium pre owned car!

fbmelon2

12 de dic. de 2008

My recent visit to Mercedes Benz of Freehold was nothing short of fantastic. From the moment I entered the dealership I was treated with consideration and respect. Barry Martin was very knowledgable of the products he was selling and most attentive to my questions. He treated me like a member of his family. I would definitely recommend this dealership to my friends and family. (note: my previous survey should have shown all "5's" - typo error)

Stephmb

12 de dic. de 2008

I purchased a 2000 Audi a few months back. The price was great and I have had no problems with the car so far. I have received service phone and email reminders which are helpful. I will be bringing my car to this dealership for all repairs and service. I will definately be recommending this facility to friends and family.

telder

12 de dic. de 2008

This dealer has gone out of the way for me. My new car was ready when promised, the price was right as well. I have used the service department many times and they have earned my business by the courteous professional treatment. Loaner cars are easy to obtain and free of charge. Each time I have been in for service the car is on time and fixed right the first time.The new facility is very well laid out with the customer in mind. The customer lounge is comfortable and well stocked with complimentry food and beverages. Every contact with this dealer has exceeded my expectations.

tlombardi

9 de dic. de 2008

Excellent dealer in every aspect of service and sales. Has been a great experience.Third car purchased from Freehold M.B in 4 years.I would recommend to anyone.There service is always exact.If they say its fixed it is .I have never had to bring car back for a second time.My newest ML 550 had a scratch on it in a spot where I didn't see It, when I brought it to service, there wasn't a question they repaired it.

drobbins

21 de nov. de 2008

With all my service experiences,the price and work done on the car was outstanding. I was given a very nice loaner to drive while my car was being serviced.It was as if I bought my car there. The atmosphere is of a very friendly nature.The lounge is very convenient for internet use and watching television to pass the time away. I would recommend this dealership to anyone getting his Mercedes serviced.

MADurso

21 de nov. de 2008

I've had many new cars over the years, of all makes and various levels of models. The ease and speed of making a service appointment at MB of Freehold is just the tip of the iceberg. From drop-off through pickup and then again on post service follow-up, everyone - from the GM all the way down to the folks that wash the vehicle, are friendly, courtious and genuinly concerned with my satisfaction - and they do fantastic work too. And the fact that I didn't buy the car from them (I relocated it from Florida) played no role in their level of service. It was top notch regardless. I only wish that they owned a dealership of my other make vehicle, they are the best and the only place I would ever bring my Mercedes.Thanks to all of you at Mercedes Benz of Freehold.

cindyloumac

11 de oct. de 2008

Ed Gilbert told us, after the sale, that we had been his first Mercedes-Benz customers. We would never have guessed if he had not told us. Our experience of Ed was that he was very knowledgeable about the product, explaining the various classes of cars (we had never owned a Mercedes-Benz before)and, in particular, the features of the pre-owned E350 we bought. Ed's selling style was gentle yet compelling, answering questions, and always asking us into the next step in the process softly yet with some presence. We followed right along, a gaggle of boy scouts to his expert leader. "Ahh, so this is how they do it at a Benz dealer", I thought. "So much nicer than the approach of other dealers." As I said, we would never have known we were Ed's first.You get the feeling of teamwork in the Freehold Benz dealership - the finance guy was protective of Ed, taking over and showing us all the ropes, the manager stopped by to offer congrats, the maintenance guys who prepped the car, and the expert who gave us the "tour of features" -everyone worked together to make the customer experience very easy and enjoyable.It is two weeks later and I still love the car - love everything about it. It DOES go from zero to sixty in under seven seconds and is so smooth about it. It purrs like a lithe black jungle cat. I have been taking curves at 40 that I used to have to brake to get around. It stops as effortlessly as it starts. There is nothing unnecessary or gawdy about this car - everything is quiet efficiency and elegance. The Blaupunkt sound system is lovely. All in all, I am such a happy customer. I have been telling all my friends and co-workers about the deal and everyone agrees that this was such a smart buy that it requires no post-purchase guilt.Sincerely,Cindy McManus

stillfree8

29 de jun. de 2008

Rip off liers cheaters Beware, fixed they said they fixed one problem 1700 bucks then when it happened again tryed to charge me for another problem, but it was the same problem............................................................................................................................................................................................................................................................................................................................................................................... .........................................

stillfree8

16 de jun. de 2008

Consumer beware this dealer will rip you off n every front, from the interest reate to the warrenty to the service never buy a car from them unless you previous shop and now for sure the deal you are getting

nine11c2

22 de dic. de 2004

Very nice dealer to buy from. Recommend Jack Coffee highly. When I turned in my leased C class there and released an E, they treated me very nicely. When I turned in my E to replace with a BMW, they made me sign a paper that said I was responsible for the car when it was at the dealer until Mercedes Benz credit picked it up. This cost me hundreds in insurance until Mercedes Credit picked up the car. David Michael is more than happy to lease you the car. Their choice of a leasing company is exactly that. When I return the car I got from David Michael, and they made money on, to David Michael, it should be their responsibility to deal with the leasing company, be it MB or any other leasing company for that matter. Very shoddy and unprofessional.

BARON77

29 de oct. de 2003

Sales dept was the best, wouldn't purchase a car from anyone else

Cliff

28 de oct. de 2003

nice people...but did something that i was not aware of which cost $700 but since it was their fault it came out to $500....overall a nice dealership which will treat you LIKE a mercedes driver...not like a hyndai dealership...they treat you with respect and they do whatever they can to help you.

tifosiv122

27 de jun. de 2003

Nice showroom, nice salesmen and service department, but their service causes more problems then they fix.