Volvo XC60 lease

27 de sep. de 2014

I leased a Volvo XC 60 all the way from southern New Jersey. I went 1 1/2 hrs despite having a dealership 15 minutes from where I live . This dealership was recommended to me by USAA. I went through all details over the phone everything was confirmed via email. I did all this without having to get help from my husband. I never once felt insecure or pressured. I got the price just as it was promised. I have purchased/leased several cars.I can truly say this was the most smooth hassle tree transaction I have ever done. when I got to the dealership, I was in and out in 30 minutes. I got my plates as promised in the mail. the manager Dwayne and the owner Rich was personable and available to answer all questions. I would recommend red bank Volvo without hesitation.

Disappointed123

13 de may. de 2014

After reading all of these review, I was truly convinced they were the best until I actually bought multiple cars from them. Every car I have purchased from them was over priced and not worth all the problems. I have been there 2 times every month (not exaggerating) since I purchased my sedan, and my SUV had to be sold after 2 years. My SUV was never taken care of properly by this dealer causing it to need new engine and transmission. These were not covered under the warranty after 2 years. Really. They threw my money down the drain. I'm extremely disappointed in not only their mechanics but their service department. They were nice the first 3 times but then they would give me attitude and would talk behind my back when I was in the same room. No ethics!!

cpajo

28 de abr. de 2014

Tom is extremely professional and has made purchasing a car easy with no hassle, no pressure, and straight forward. This is is my second vehicle purchased through Tom and I will be going back when the time comes. I highly recommend Red Bank Volvo over others in the area.

christopher47

21 de mar. de 2014

We purchased a 2009 c70 certified 2 years ago at Red Bank Volvo. This car is our little "cream puff" , and only use it on summer days when we can put the top down. Our trips to their service department have been few . Two weeks ago, the tract for the front passenger seat broke.On the day that we picked up the car , I didn't have my glasses on and it was a rainy day. A few days later when we took the car out, glasses on and the sun was out this time, we where shocked to see that the aluminum that framed the arm rest and the radio/ climate control was BADLY marked up. Now to be forthcoming the floating island did have a few marks from the pervious owner. The arm rest was brand new, replaced when we bought the car. Knowing that it would have been a few days ,before we could get to Red Bank, my husband took pictures and E mail them to the service manager, Chris. When we made it to Volvo , I think two days later, the manager Chris, came out of his office waving his arms in the air saying , " MY guys didn't do this." My husband told him how can you make that assessment when you didn't even look at the car? . After going back and forth a few times my husband saw that this was going no where, we requested to speak to the owner, Richard. When Rich walked out of his office, my husband , offered his hand to shake. To our disbelief Rich, refused this good will gesture. It was a precursor as to how this was going. We are a mature couple and have owed many cars in our day. From Jaguars and Mercedes to Dodges and Chevy, we have NEVER be treated in such a manner.The adjective that fits it best is attacked. Within a few words the owner of Red Bank Volvo was red faced ,aggressive. Stating that they didn't have to remove the seat to repair the tract, ( which we found out later that is FALSE they do ). That I must have banged it with constantly with my, phone, ring, bag,etc. OR my adult sons might have taken it out one night for a joy ride. Unbelievable !! Even when my husband pointed out that the driver side was brand new and the side that the seat was removed to do the repairs was full of nicks and scratches. Then he recalled the fact that when we first brought the car to service two years ago ,they had to replace a door handle. YES you did , you admittedly broke it when working on the car!!My husband and I both deal with the public and know that it take all types, people have a different view , but the owner had no excuse for his behavior . In our opinion he was rude, aggressive, totally unprofessional.So off we went to Edison on Volvo. I can't tell you what a world of difference! And when they heard of our experience at Red Bank they where even more so. In our opinion, Edison Volvo is the dealer that is hands down the car dealership that you should purchase you car from. Happy with our Volvo.

statuskuo

18 de feb. de 2014

My wife and I had a really positive buying experience with Duane at Red Bank Volvo. He does what he can to make you happy, and we left with a certified XC90 that we really loved at a price we did not think we would get. Would definitely do business there again and highly recommend!

Bob V

5 de ene. de 2014

We were looking for a good deal and tried Cars.com. We saw Red Bank Volvo and and decided to go with the dealer that we knew. We were very satisfied with the car and the experience. Even thought the car was purchase "as Is" they made some minor repairs, topped off all the fluids and detailed it.

Irv Kotkin

23 de oct. de 2013

What should one look for when buying a car.? A salesman(Tom Elkeldsen) who cares about you as a person ,rather then a number of cars sold or another sale. An owner (Rich Mathews)who takes the time to call you into his office to talk about your health and family. A quality service department that knows you when you come in. Thats Red Bank Volvo;where you belong.

nia1423

15 de ago. de 2013

Can I give this dealer 11 stars?!?! Red Bank Volvo not only got us into the car of our dreams but helped us tirelessly to get us the very best. From price, to finding a lender, helping us with insurance, holding the car for one week and then some. Their patience and commitment to customer service is extremely high. We felt like family. Duane Washington is a true gem! We can not be anymore grateful for his help. My husband and I don't want to buy a car anywhere else.

Hoaglanv

31 de may. de 2013

We have dealt with Tom E. for 10 years and find him to be very professional and knowledgeable. He is very low key and does not pressure us at all. He is personable and very easy to deal with. I highly recommend him.

cpajo

28 de abr. de 2013

Hats off to Red Bank Volvo! Tom made our leasing experience the best we have ever had! There were no games or haggling as we had experienced with other dealerships so many times before. He was honest and extremely pleasant to deal with. Needless to say we will be visiting Red Bank Volvo and Tom again the next time around!

CGilman

22 de abr. de 2013

Duane Washington was very helpful! I purchased the vehicle and drove 250 miles to pick it up. He had everything prepared, and my time spent there was minimal! Everything was exactly what he said it was. I am beyond satisfied with my Volvo XC60!! Thank you Red Bank Volvo!!!

mitchm38

28 de feb. de 2013

The sales person was excellent and spent time with me answering all my questions. He was very friendly and honest. He gave me a very good price. My car was custom built and the sales person gave me an estimate date and the car arrived on that exact date. Another positive item to note was that in the time I signed a contract for the car and it being built and delivered, Volvo offered a new promotion that the sales person made me aware of that I was eligible for and he saved me an additional $1,000.

Jeremyk55

25 de ene. de 2013

Buying a used car at Red Bank Volvo is a really good experience. The vehicle we bought was checked out by another shop and they found nothing wrong with it. It ended up being a pretty good deal all things considered.

Jake Z

4 de dic. de 2012

I found this dealership from cars.com, and got contacted by a salesperson Duane Washington. We negotiated the price through emails and I came in last Saturday morning trying to finalize the price and buy. The moment that he heard I wanted to work on the price, he said "GOODBYE", and I was trying to say sth else and he interrupted and said"GOODBYE GOODBYE GOODBYE" in a very rude manner. I never agreed on any price offer previously nor did I waste any of his energy. It was purely rude and no respect to customer. Whatever price he offer, that's the kind of people you don't want to deal with.

captainbuck

1 de dic. de 2012

This was my second purchase from Duane at Red Bank Volvo. My first experience was quite painless and enhanced the joy of buying a new vehicle. Duane is a no nonsense sales associate with years of experience. His experience has not jaded him as is the case with many car sales associates but rather made him a more effective asset to the dealership.I was offered a great price, my vehicle was delivered clean and displayed to permit all of its beautiful lines and details to be seen.The service and parts departments are quite wonderful as well. They are easy to deal with and nothing is ever a problem.I highly recommend Red Bank Volvo and I highly recommend the Volvo vehicle as well. I love my second Volvo more than the first and the first saved my and my passenger's lives in a recent accident. I would find it very difficult to purchase any other vehicle from any other dealer.

Volvo C70482

14 de nov. de 2012

This was the best buying experience I have had in 45 years. Duane was super; knew the product and made the car buying experience easy and painless. When was the last time that happened to most people at other dealerships. I love my C70, which was meticulously prepared. Go there for a great buying experience. I'd highly recomend you use Duane as your sales person.

colleen213

15 de oct. de 2012

All I can say is WOW!!!! Having Lexus and Acura as my previous cars I have to say the service and the sales I received from Duane was above and beyond. I originally went to Garden State Volvo and had such a bad experience with a salesman by the name of David Valentini, I actually walked out of there because he wouldn't even get out of his seat to help me. So I decided to go to Red Bank Volvo even though it was a little further. IT WAS WORTH IT!!! Having a personality and the willingness to help the customer is most important to me when buying a car. From the moment I called Red Bank Volvo to going there and in the end leaving with the XC-90 was the best car dealership experience I have ever had. I strongly recommend them!!!

rosalita212

30 de ago. de 2012

Tom made the process so enjoyable. He consistently provided support, information, patience and ensured that we explored ALL of our possible options. When my insurance agent had to speak with Tom, even the agent came back to me to say what a nice guy Tom was and how easy to work with him. We have been loyal Red Bank Volvo customers since 2002 and this encounter reminds us of why. Thank you Red Bank Volvo and especially , Tom Eskildsen.

Rejected Buyer

20 de ago. de 2012

We read the reviews and thought this dealer must be wonderful. Checked out their inventory online, did some looking around and found their prices to be a little higher than other locals. We were OK with higher prices if value and service matches their fee. Went to the dealer and it went downhill from there. They need to work on first impressions because we were disappointed specifically in the lack of interest considering nobody was there buying anything. We all have bad days, but I was certainly taken back when the person greeting us was more interested in their facebook page and pointed to where to go vs. getting the sales rep to come meet us. Lack of follow up, and no answers to our questions from the sales rep really surprised us considering the reviews the dealer received on cars.com. We chose to take our business elsewhere, and did. It's a shame though because we were looking forward to buying our "family vehicle" that day and had to wait till we found someone else willing to become our volvo salesperson...for life.

willig123

23 de jul. de 2012

The dealer had the car we were looking for and we loved the pricing approach, which basically is that they discount the MSRP and there is no need to go back and forth and wast a lot of time. Also, the car was ready at our appointment time

cvetovick

17 de jun. de 2012

I used to dread the car leasing/buying process but ever since I met Tom Eskildsen at Red Bank Volvo it has been a pleasure. Tom always provides great service without any pressure. I just picked up my third car from him. Even though it is a little longer drive to Red Bank for me from Spring Lake than the dealer in Wall it is always worth the trip (for service too). I recommend Tom and Red Bank Volvo every chance I get. Cheryl Vetovick

Leslie1017

13 de jun. de 2012

This is my second car with Red Bank Volvo and my experince was again was exceeded!!! They are there to answer any of my questions and made the whole process very easy!

First Volvo S60 T6

1 de jun. de 2012

I bought my first Volvo from Red Bank Volvo. I was amazed from the first contact with them to the sale of the car. They go above and beyond to accommodate you. They also provide a price without the games played regarding price. Very simple, very nice to deal with them.

hockeydad300

29 de may. de 2012

We called the dealership and spoke to Duane to discuss details about the vehicle and expected costs in addition to the sell price. Duane had the car waiting for us (we had a 50 minute drive), handed us the keys and had us drive it before even talking sales. The price was good and there were no hidden extra charges. We left the dealership with the car, plates and registration - very convenient. In all it was as good as an experience in buying a used car as one could expect.

SRKeeper

21 de abr. de 2012

What a great experience. The "no pressure" approach to sales works for me. Have a question? Count on getting the answer as the sales force here knows its product. The salesman took his time demonstrating the cockpit, formidable but user friendly and fun getting used to. Paperwork was a breeze, from the financing to the registration and tags, all ready when we picked up this sweet ride. Looking forward to doing business here again!

coco17

19 de abr. de 2012

Tom was very helpful, professional efficient and understanding. I was going back an dforth if I was ready for the purchase, he did not pressure me, try and push a sale or harras me after I left the dealership. The final process was smooth, easy and rather pleasant. I would absolutely buy a car from him again.

Firepete

18 de abr. de 2012

Went down to red bank to look at a jeep they had on the lot. These guys were gentlemen when I appeared in buying mode. Aside from the beautiful Volvos on the lot, they had some high quality used cars. And one of them was a gem of a jeep. After buying the jeep, which was a painless process, my transmission starting slipping. So I called down there to have something done about the issue . This time around, they weren't so prompt. On the contrary they didnt return my calls for 5 hours! And the ball got rolling only because I went down there. After inspecting my car, they put the blame on me and said I ruined the transmission. Customer service and benefit of the doubt went right out the window.... They basically called me a liar.... A car salesman calling someone liar is the height of hypocrisy, and rudeness. Did they tow the car for free? Yes. Did a dime come out of my pocket? No. But the month it took for my car to be fixed and the filthy loaner inside and out they gave me, along with the initial attitude is enough for me not recommend this place. The true test of a person or business is when they're faced with unpleasant conditions or adversity, and how they handle it with the customer. For this they fail at the top. That's not to say all were bad there. There were a couple of individuals who stayed in touch and were professional, like Chris the shop manager. That's all I have to say about that.

venascarpelli

3 de abr. de 2012

It was a great pleasure buying this car. Tom Eskildsen is an extremely knowledgeable,professional, no "HASSLE" salesman!!! There was no haggling with pricing. My transition from Mercedes Benz to Volvo was enjoyable. I am certain the car will be as pleasurable.

Rodeo62

31 de mar. de 2012

I,ve had many dealings with Bob Simons. He is vey friendly and honest salesman. I have leased 3 Volvos from hm over the last 9 years. The service department is also an A rated operation in my perspective. I have two brothers in law who have also leased vehicles at this dealership via Mr . Simons.

DON100

25 de mar. de 2012

By far the best car buying experience I have ever had. Bob was courtious and very knowlable about the cars. His help with the financing was also an added perk. Would recommend his services to anyone looking for a Volvo.Don Gioggia

jillgill

19 de mar. de 2012

I have been a Red Bank Volvo customer for the past 18 years and have always had a pleasant experience. Car shopping is always stressful until you shop at Red Bank Volvo. They are very patient and helpful. On this particular purchase I was looking for a pre owned car within my price range. Rich was there to help me find a car that would fit my budget and extended himself to make sure the transaction from start to finish was completed with care. I recommend Red Bank Volvo to anyone who is looking to buy from a dealership that is 100% honest!

cpb

19 de mar. de 2012

We went into Red Bank Volvo a few weeks ago to look at the new XC90. We loved the car and the service we received. We met with Tom who was very friendly and helpful. We were quoted a competitive price that was even less than I expected. Tom explained to us their pricing philosophy and financing options and put no pressure on us whatsoever. We went back one more time for a second test drive and decided to buy the XC90 shortly thereafter. I can honestly say that this was the most pleasant car shopping experience that I have ever had.

Brielleblond

16 de mar. de 2012

My second car from the dealership. They work very well as a team and you know they are very interested in you being a happy customer. I highly recommend them.

Petef2

14 de mar. de 2012

We choose Red Bank Volvo because they had a great selection of new cars and my brother referred us there. It's a nice place and we didn't experience any high pressure tactics or double talk. I recommend you see the black gentlemen who is the manager. He was very helpful.

Leapyearman

6 de mar. de 2012

Just had another great service visit here. James is a new service guy and he was extremely helpful and explained everything to us with great detail. Nice service here with nice new Volvos as loan cars.

Boggledone

5 de mar. de 2012

We had a great experience at Red Bank Volvo, and we love our car. It is the nicest Volvo Dealership around and the best staff.

njpnewjersey

4 de mar. de 2012

Forget everything you've ever heard about car salesmen. Go to Red Bank Volvo and you will not be disappointed. After almost 10 years of leasing, I finally decided to take the plunge and buy myself a new car. I'm a reporter, so I always have a million questions. The salesman, Tom, I worked with answered every one. What I liked most is that he was very sincere, not scripted like many others I have encountered in the past. I believe he wanted to see me in the vehicle that suited me best. That is exactly what I got. Love, Love, Love my Volvo C 30! The entire experience was so much more than I thought it would be. No gimmicks, no headaches...just a straightforward sale from a guy I know I can trust. I would recommend R.B. Volvo to anyone.

Vertdec

28 de feb. de 2012

I purchased a Toyota from them last month. Everything went fine, i picked up the car on Friday and the following Wednesday the check engine light came on. They paid for the tow back to the dealership, fixed it the next day and delivered the car back to us over 2 hours away. Although I wasn't thrilled with the check engine light coming on, they came through for me.

Mikecentrella

25 de feb. de 2012

I was impressed with my salesman, Duane and the personal attention both he and the owner gave me.I would highly recommend them to anyone considering buying a Volvo

Happy customer

13 de feb. de 2012

I bought a old Volvo S80 for my daughter. I had a certain budget and they had the best one I cold find for the price. I'm writing this review not about the purchase but how they took care of me after the sale. About a month after we bought it the window fell of the tracks. We made an appointment to fix it since we got a warranty that would cover half the price. The window regulator broke and they had a used one they would put in at my cost of 150. I agreed to the work and when I picked it up they told me the owner waived the charge and it was done no cost. I coldnt believe it.

Robgordon

12 de feb. de 2012

I bought my son a Volvo as a first car and they must have put $2000 into it, fixing everything it needed. They replaced the brakes, tires did a tune up and everything. We still did bring it to a mechanic who recommended that we buy it. Really good experience. See Peter.

joydondero

8 de feb. de 2012

This is my second Volvo purchase through this dealer and with the same salesperson. I owned my previous Volvo for 10 years, and all of my interactions with this dealership have been positive. From the time of purchase, through routine maintenance visits,I have been treated courteously and with respect. Would highly recommend.

Tkaroon

6 de feb. de 2012

Brought my car in for service on a Saturday - which was wonderful for my busy schedule. The waiting area was very comfortable. I have an older Volvo. Andy went through the list of things I needed, explained what should be done first and what was important and what could wait. The prices were very reasonable and my car has never run better. Will be returning for regular maintenance;)

Lmahon564

4 de feb. de 2012

Brought my car in for service. I dealt with Chris and this was a very good experience considering that I haven't had good experiences in the past. He took the time with me and I didn't feel rushed. The drive thru service was great.

bdw5

3 de feb. de 2012

Very easy to deal with, from start to finish. The car I wanted was in their stock. I had exactly the car I wanted in two days. Fair price on my trade-in as well.

MrGraco

2 de feb. de 2012

I bought my son an older used car and my budget was under 5000. After shopping around and being disappointed with the condition of most of the cars I was referred to Red Bank Volvo by a co-worker. They didn't have a huge inventory, but what they had was pretty nice. Most of there comments explain what was done to recondition the car and not some fluff about how I'll be "riding in style" or some garbage like that. You don't see that in other listings. It passed my mechanics review and car has been great. See Tom, he was very helpful.

jrosejr1

11 de ene. de 2012

I was in the market for a new car and thought a Volvo was out of my price range. I stopped by Red Bank Volvo on a whim just to satisfy my curiousity. Boy was I surprised by the outcome. I left with a new S80 T6 AWD at an unbelievable price. They understand what it means to provide luxury cars with unparalled customer service. No pressure haggling with the sales manager. I even got my plates that very day to save an extra trip. The staff is friendly and eager to provide drivers with what they want. I've found a dealer for life. How many other drivers pledge that kind of loyalty after one deal?!

Scott Michaels

10 de ene. de 2012

After shopping for a Volvo through a great number of the states Volvo dealers a friend suggested that I visit Red Bank Volvo. I was pleasantly surprised at the reception I received upon entering the dealership and the ease of which I negotiated the purchase of my new S80 model. These folks are absolutely the best...price;service and the price of my trade! I now have a new friend!

rar08823

7 de ene. de 2012

I am in the market for a new car. I have been looking at different brands of cars and Volvo was one of those brands. I stopped in to Red Bank Volvo to look at their S80 car. I did tell Mr. Washington that I was interested in pruchasing a new car, but I was still shopping around. Without any pressure, Mr Washington treated me as if I purchasing one of his cars that day. He provided me tons of information about the S80, including the numbers that would work to my budget. He left me with a smile and for the first time I finally felt good about walking into a car showroom. I am almost done with my search for a new car. But I have to say that I compare all my searches with Volvo. I admit, Im a very shy person and Im not very good with, "face to face" conversation. Thank you Mr. Washington & Red Bank Volvo ! You will see me soonRAR08823

numberonenanny

31 de dic. de 2011

It is so nice to see a car dealer and its employees treat us so nice and as if we were the only customer they had. We have a Volvo xc70 that we just bought from another car dealer from another state. We were visiting in the Red Bank area trying to head back to our home state when our car started driving very poorly. We had called and spoke to Curt pretty late in the day, he had told us they were very busy with holiday coming up and didn't think that we would be able to get a look at the car until after the holiday. I had told him that we really need to get back. He put us on hold and asked the service manager if he could possibly squeeze us in.Chris and I think the shop foreman stayed late to look at the car for us. Once they found out what it was I informed them I had a used car warranty from the other dealer. Instead of telling us that he couldn't honor it and trash the other dealer, what most people would do in this situation he actually called the other dealer to see if they would pay for the repair over the phone, and he was willing to give them a discount to boot. I want to command this dealer and the staff for there exceptional service. You don't see service or people so dedicated in the this day in age, especially when they have their own families to go home to the night before a holiday week end. Thank you!!!

monmouth08

20 de dic. de 2011

Absolute worst car buying experince ever from the owner's unprofessional aditude and lack of charercter to there service they where with out a doupt under handed and shady stear clear of red bank volvo.

oceanssss

4 de nov. de 2011

OMGosh poor customer service and refused to work on my son's car because it was an older car. I own (4) Volvo's and went to another dealer and they were great. Even though I got a better price from Red Bank Volvo for a S60R I will not be buying it from them.

muffinman

2 de oct. de 2011

I purchased a used 1999 Chevrolet Blazer from Redbank Volvo. The engine turned out to be defective and the service Mgr. assured me that they would stand behind the warranty and replace the engine. Redbank volvo did a great job and also installed confidence with the installation of the engine.A great place and friendly atmosphere.

chris

16 de ago. de 2011

This place is the best....very comfortable and easy process....highly recommended

Volvo For Life

29 de jul. de 2011

As a family we have been going to Red Bank Volvo for years. They never let us down at all. Since we live out of state I cant talk on the service department. But as for the sales department no one is better! Please see Peter when you arrive. He is the best.

Car Enthusiast

29 de jul. de 2011

If you are looking for a Volvo and you live in NJ you have to go to Red Bank Volvo. It is the only place to shop. They treat you like you are part of the dealership. It is family run and it feels this way. Peter Comitto is the person you want to see in the showroom. He has been there forever and he will treat you very well. The service department is wonderful. They have never left me hanging. They have always delt with my car like they owned it. It does not matter if it seems small to you it is important to them. This is the best dealer I have ever used.

yenching

21 de jun. de 2011

In my view, they have a track records of poor quality of work and inflated prices. Again in my view, if you send a car in for a small problem, they will often suggest it has much much much bigger problem and ask you repair something may not broken at all. Many times their diagnosis are dead wrong!Be Careful! you can be duped big time!The small repair shop in Freehold is much more honest and provides much better quality of repairs.

scottsipprelle

24 de abr. de 2011

This place is the best. We've stopped in many times any were always greeted like old friends. They get down to the important stuff quickly and they are never high pressure. It truly makes a difference when the people you deal with are pleasant. This is the first review we have ever left and wouldn't have, unless we had the experience of the service department to help us with the bluetooth. All promises of good service have been keep and we might stay with them forever.

jmul000

25 de feb. de 2011

Red Bank Volvo was highly recommended to me by a friend from Riverview Medical Center.My daughter needed a safe and reliable used car..We selected a Montana Mini Van andmy daughter loves it. Richard Matthews and Bob Simmons are class acts and took care of us from the beginning to the end of the sales process...We have had the car for 2 months has performed extremely well in a difficult winter...I would recommend Red Bank Volvoto anyone who is looking for the personal touch that is sorely missing in todays cardealership...The agreed upon final price didn't change and the car was detailedwhen we arrived to pick it up..Richard and Bob were professionals and understood afathers concern for the safety of his daughter...Strongly consider this dealership when looking for the safety of a loved one..Jmul....

ncampo864

26 de mar. de 2010

The service manager Chris treats his employees like garbage. This guy must have learned his people skills via a comic book. I will never set foot in that dealership ever to purchase or have my vehicle serviced. He tries to sell you work that you don't need. 3 service Techs left Red Bank Volvo to work for another dealer thanks to this A/O

rp4726

5 de sep. de 2009

Hi - I leased a 2007 Volvo S40 3 years ago, and had a wonderful experience at this dealership. It was my first time buying a Volvo, and the sales procedure was hassle free and I was able to obtain a fair deal with minimal haggling. I just returned the car, and the whole process was very smooth. The dealer was very amicable and fair in all of the negotiations. I would not hesitate to visit Red Bank Volvo again.

ddoone

23 de ago. de 2005

After more than a decade of experience and my last Volvo being in the shop every 2 weeks for 2 years I found that my wife was right: every time I brought it in they would break something else. And how about the time that they left a huge ratchet wrench in the engine compartment. When I told them all they did was ask for it back. Too much attitude and not enough humility here. I am sure glad that my last Volvo was just that---MY LAST VOLVO - ever.