Zayne Rhed

17 de abr. de 2021

Terrible customer service. After multiple times speaking about price, I ultimately agreed to pay asking price for the vehicle. I asked of they could meet me half way with the vehicle, which is only a 2.5 hour drive for them. I was asked if I was paying cash or financing. When I told them I was paying cash, the salesman stopped responding. I can only speculate this is because they wanted extra money off of me with financing. I reached back out with no response from the salesman. I then emailed the dealership explaining my dilemma with yet no response. This place clearly does not care about their customers and are only looking to make a dollar. 4/19/2021 - I reached out to another dealership owned by the same owners in hopes they could assist me since the North Baltimore one was not. Kayla, was very fast to respond and apologize. She assured me that my inquiry would be passed on and someone would be in touch. Fast forward two days and no response. I emailed back and advised them this is extremely poor customer service. I was then emailed by a manager stating he was sorry and if I needed anything in the future to contact him. All I have to say is, "shake my head!"

Michelle Thompson

28 de jul. de 2021

Super salesmen! I enjoyed my time visiting. Although i did not purchase the vehicle i wanted there.

Shari Sweet

17 de jun. de 2021

I can't say enough about how pleased I am with the service I received from this team! My vehicle purchase was a breeze and my sales team was superb! Thank you Jeff, Justin, and Laura! You have a customer for life!!

Toni Like

5 de jul. de 2021

Friendly small town vibe. Helpful and to the point. Nice car buying experience.

Thomas Wyble

22 de ago. de 2020

I am very picky about my vehicles and service so I am not sure where the 2 or 3 negative reviews come from but I have been dealing with Reineke which use to be Dukes for 30 years and there is a reason for that. Have I always been happy with everything? NO! But I can tell you that for all those years Brian Dukes has been extraordinary! Any time I have had an issue they have addressed it. Not always perfect but they go out of their way to make you happy. They are a small town dealership with a family feel to it. Not some fancy multimillion dollar facility. They did not have the truck I wanted but found one for me. They drove north of Detroit to get it for me and said I was not obligated to take it if I was not satisfied. NOW THAT IS SERVICE! They don't have a huge local inventory but will do their best to get you what you want. Having other dealerships to work with I have yet to see them not get what you need within reason. Service is usually quick and easy. I love dealing with these guys. To much to list but although there are other dealers in the area I always go back to these guys.