Andrew

29 de sep. de 2016

We had a very nice experience with our salesman and am very happy with our purchase and look forward to taking our vehicle there for service

Jennie Duran

23 de sep. de 2016

I have no complaints about the New Vehicle/Service Center side of the dealership, but the preowned side of the dealership, all I have to say is BUYER BEWARE!! It was the worse experience I have even had in purchasing a vehicle. I would never go back and I recommend anyone even considering going there to look else where!

Ed G

19 de sep. de 2016

Good Job. I was able to get into the service department on short same day notice.

Marlene Thomas

14 de sep. de 2016

Pleasant experience. All employees are very knowledgeable in their work.

Philip R Hudson

11 de sep. de 2016

I was traveling thru ABQ with my new RV. I was pulling with my newly acquired 2007 Silverado. Into ABQ it overheated. I let it cool and the next morning called Reliable. I was turned down service at one of the dealerships in ABQ but SIA said bring the truck on down. I did, and they checked it out and had my on my by noon. Gotta hand it to SIA and Reliable. Thank so much! One Ole Geezer named Phil

Marcus hodge

5 de sep. de 2016

They have me a verry good deal on a pre owen truck truck tuns and drives great ty

Joeburnside

4 de sep. de 2016

Rich DiFino is the best!!! I use Reliable Chevy exclusively for repairs on all of my Chevy trucks and Tahoe. They are honest, fair priced, and quick. Rich does a great job understanding the needs of the customer and getting the right service performed. I have been a repeat customer for more than a decade.

J Pohl

30 de ago. de 2016

Aaron Lang your service representative was courteous and knowledgeable about the vehicle issue. The staff was prompt about meeting my needs while my vehicle was in out for service Everybody was friendly and the premises were clean.. I thank you for a positive first visit.

Danny & Carol Silver

30 de ago. de 2016

We would like to thank Patricia Charles and Ernesto Valasaquez for their extreme professionalism in working with us in purchasing our new Chevy Tahoe..They were outstanding in explaining every detail. It was a pleasure working with then and they certaintly should be recognized for their efforts.Thank you for your fine service and we love our new car!Danny & Carol L. Silver

Mildred and Walter RobinsonI

30 de ago. de 2016

Our purchase of a 2016 Equinox from Reliable Chevrolet was a painless experience. PATRICIA CHARLES was our salesperson who was very knowledgable in what we were looking for. The preparation from working with our trade in, pricing, financing, explaining the options on the vehicle and having it detailed before we took it home was awesome. We will be returning to have the windows tinted and in dealing with Norm in the detail shop we feel we will also have excellent results. We definitely feel Reliable Chevrolet is customer service oriented and will return and refer them to others..

Zo6

28 de ago. de 2016

No appointment, drove up for 500 mi change. Said it would take about two hrs with no app. I was out in an hour! Thanks Reliable!

Michael SIlva

23 de ago. de 2016

Aaron and all of the employees did a fantastic job working with me and fixing a problem to keep me and my family safe on the road. Thank you Reliable Service Team.

G. S. Austin

23 de ago. de 2016

The service was fine. The cost of the service was quite high.

Gary Herrera

23 de ago. de 2016

Was satisfied with service. It took a little longer but overall I liked the way the car was treated.

Joyce Chimento

23 de ago. de 2016

Both my salesman David Smoker and finance rep. Tyler gave great customer service. They made my new car buying experience fun and easy to understand. They complied with all my needs and responded to my questions quickly and knowledgeably. They followed my pace and made feel relaxed through this experience. Especially, after going through a tragic car accident and I was not feeling up par due to my injuries and anxiety. They made the process a smooth one.

Reliable chevrolet

23 de ago. de 2016

Was a very good experience purchasing a vehicle. Sales people were polite. Finance person was also very good.

Robert Dodson

22 de ago. de 2016

Quick on check out, a little slow in retrieving car upon completion

James W. Jones

19 de ago. de 2016

Work was performed in a professional manner. No excessive wait time

Gary Frankhouse

10 de ago. de 2016

The service was great on both of our Camaro's, they were washed and ready to go it what seemed like no time at all. While waiting my wife and I were fantasizing over the Z06 Corvette's in the show while enjoying fresh hot coffee. The experience was nice.

Suzanne Kranc

8 de ago. de 2016

The service at Reliable has been excellent every time I have to bring in my Spark. The work is done quickly and efficiently, and in the time estimated by Richard, my service agent. My car is always clean and ready to go when I am.

R Carballo

8 de ago. de 2016

Excellent job by Aaron. On time and very friendly. Thank you

Epi

8 de ago. de 2016

Liliana was awesome! She contacted me quickly after my email. She was ready for me when I arrived. She made my purchase smooth and seamless. She followed up with me after my purchase as well. Best car experience I've ever had. I was in and out within a couple, that's including the test drive.

Leon Quackenbush

4 de ago. de 2016

Excellent care and service by Tim Snyder. Tim took extra time to have us quickly back on the road to Phoenix, our ultimate destination. He found a recall that results in our repair being covered by the recall warranty. I was pleased with all aspects of service from parts to repair.

Jmeadors1

26 de jul. de 2016

Hank was very professional and kind not over baring and was very patient with my wife and I thank you so much The service department was a great experience job well done!!!

Kim T

18 de jul. de 2016

I love the complimentary service for the first two oil changes and tire rotations. The shuttle was a great option too.

James and Cindy Rogers

18 de jul. de 2016

Raul made buying our new Chevy Colorado an enjoyable experience. He had a great sense of humor and made us feel relaxed. We went to Reliable Chevrolet because they had the most inventory on the lot in Albuquerque. The inventory was impressive. We bought the first truck we drove because Raul listened and tuned in to our needs for our new truck. We will definitely be coming back to buy our next vehicle from Raul at Reliable Chevrolet!

Harold and Janice Coleman

12 de jul. de 2016

This was a no pressure buying experience and the salesmen, David Smoker and Justin did a wonderful job in helping us to find the truck that meet our needs.

Kathy Baca

11 de jul. de 2016

Reliable has great customer service. Facility is clean and tech are very friendly.

Miss Sanchez

9 de jul. de 2016

The service department at Reliable Chevrolet always has my safety and my pocket book in mind when performing maintenance on my vehicles. I pay fair prices and always receive quality repairs and service. I would recommend them for service (and sales!) to any car owner.

Robert Analla

6 de jul. de 2016

Reliable Chevrolet sales staff were great throughout the entire process. The vehicle selection was amazing and I was able to find my vehicle.

Lynn Foutch

1 de jul. de 2016

From my initial contact with the dealership personnel to driving home with my new Spark, everything was GREAT! Thanks to all of the great people at Reliable Chevrolet.

Patrick Salerno

30 de jun. de 2016

Richar DiFino Provided excellent service and customer service as well.

Dave Larson

29 de jun. de 2016

I was in and out of the service department in slightly over 2 hours. Very happy with the overall result.

Leo Villanueva

21 de jun. de 2016

Very comfortable dealer was helpful and new what he was talking about

Gary Sandoval

20 de jun. de 2016

I recently had my 2013 Silverado services at Reliable Chevrolet. I purchased the vehicle at Reliable and have taken it there for all the service calls and needed maintenance.Mr Delfino the service rep has taken care of me since I purchased the vehicle and his attention to detail and willingness to go one step beyond along with the great service is the reason I return when anything is needed to be done to my vehicle.I would and have recommended Reliable to others for the reasons stated above. I am completely satisfied with the service I have received and will continue to take my vehicle there.Respectfully,Gary Sandoval

Gerry LP

11 de jun. de 2016

Reliable Chevrolet's service department, reviewed bulletins and recalls, and performed an included oil change, and service check of my 1500 doublecab Silverado LT. I also asked to check for a possible oil leak (I get a scent of oil once in a while). Being Monday morning at 10:00 am, they had a courtesy driver take me to and from home while the service was taking place. They ordered parts for the hitch assembly recall for cracking. So soon, I'll be taking the truck back for them to replace complete that portion. I found their service exceptional.

J baca

10 de jun. de 2016

I took my vehicle for a recall service, they were very informative

cindy martinez

10 de jun. de 2016

Brad in the service department was VERY helpful and the Tech (sorry, I don't remember his name) that worked on my car on Friday June 3rd 2016, did a AWESOME job in repairing the ignition switch, works like newso THANK YOU to all involved

Chauncey Williams

10 de jun. de 2016

The sales consultant, Paul Patterson, was very professional. He answered all of my questions concerning a 2016 Chevrolet Camaro. He showed me different configuration models, on their lot, to try and closely match my specifications and even offered to assist with ordering one online. I ended up test driving a 2016 Camaro SS from their lot and adding options to it. Would gladly refer my family and friends to this dealership!

sandynm

7 de jun. de 2016

I always have a great service from my dealership /service Dept I will always deal with Reliable Chevorlet I've enjoyed my new 2015 Colorado

Rosella Pereyra

3 de jun. de 2016

The salesman was very polite, understanding, and explained everything in detail. I will recommend him to friends and family.

Dean Woulard

1 de jun. de 2016

Everything that I wanted I got. No haggling did most of the process over the phone so I did not have to waste my time in the dealership. David Smoker was great meet me as soon as I drove up.

Cologirl in NM

1 de jun. de 2016

Great staff, very friendly. The waiting area is nice and the receptionist checked on us several times. Our repair was done quicker than trey quoted and there were no unexpected charges. They do don't wash it as promised, but the guy said it wouldn't fit in the wash bay.

Gloria

25 de may. de 2016

Great service, fast, friendly customer service. Got my oil change and they were fast and friendly. The waiting area was clean and they had a playroom that my daughter loved playing in while we waited for our car.

Jaki Badger

18 de may. de 2016

I spent time online to prequalify and apply for a loan that was supposed to save hours at the dealership and still spent 4 hours there...??? Why??? The people were great. Very pleasant and professional.

Kristol Baca

18 de may. de 2016

Awesome experience. Adam and Ernesto are great. I will be back and recommend reliable to everyone I see.

Miguel Licon

17 de may. de 2016

I like the persons was help me and the service it's really good and the lady help me to find the vehicle she it's very friendly she's it's Patricia go with she

Yj

15 de may. de 2016

Ordered a chevy Colorado because chevy doesn't seem to send out crew cabs with a standard bed. So since I was ordering I put together the truck I wanted, leather seats that weren't all black.Raul was very pleasant to work with, and kept me updated on the order timeline. It arrived exactly 7wks and 6days after placing the order. Very happy with the process.

C. Clifford-Hunter

15 de may. de 2016

Mr. R. DiFino got my car in for service/repair, arranged for a loaner. My car was repaired in a timely manner.

Manny Perea

10 de may. de 2016

Reliable Chevrolet is great. Their hospitality was great and awesome. Ernesto Vargas, Ernesto Velasquez and Mark Smith were so great and very helpful, Weather buying a New or Pre-Owned Car I recommend people to Reliable Chevrolet because they'll help you in anyway they can to get u want you want.

Cap

10 de may. de 2016

Thought the process went well. Very happy , truck is great so far. I plan to drive it for a long time.

toy$tar_505

3 de may. de 2016

Richard Dafino and the entire service team handled my issues as if it were their own. Thank you for an easy comfortable visit that did not tie up my whole day.As for the car buying process, Nico and Ernesto really looked out for my needs and have me the car I wanted at the monthly payment I needed.

garryz71

1 de may. de 2016

So impressed was I after purchasing my first Chevy truck in 30 years at Reliable, that the next week I took my wife down and she bought a new Equinox.You can buy a car or truck anywhere, but it really does come down to the people who help you through the process.We give thanks and praise to ;Brooke in Internet Sales, Adam in new car sales, Yavonne in finance and to Keith, sales manager. Least we forget all the people behind the scenes who support them.No stronger testimonial than a repeat customer in our humble opinion.

Luis Mendoza

29 de abr. de 2016

good deal. V v v v. .

JFowldsJr

26 de abr. de 2016

Excellent Salesmen, techs, service, and professionalism. The Reliable Service & Sales Team goes the extra mile for their customers! I've purchased my last three vehicles from Reliable including the service packages.

ERNEST

21 de abr. de 2016

Vehicle service was good Iwas given options on how much I needed done

Sara Villa

21 de abr. de 2016

We had a really good experience at Reliable Chevrolet. Robert Soltis and Tyler Wagner where very helpful, we would definitely recommend Reliable Chevrolet and would definitely purchase our next vehicle with Reliable Chevrolet..

Jose Garcia

19 de abr. de 2016

I went in for routine service and oil change. Everything was accomplished in appointed timeReliable dealer facilities are outstanding

Charles W kuehler

17 de abr. de 2016

Very satisfied.. Our sale person was very helpful.. Ernesto

Samuel Kuhn

13 de abr. de 2016

Thank You Richard DiFino your help is greatly appreciated !

Juan

12 de abr. de 2016

No pressure in buying vehicle. The sales representative were very professional and helped me get into a new vehicle. I would definitely buy another vehicle at this dealership.

Ramona Reyes

12 de abr. de 2016

This is the 3rd car I buy from then and there awesome thanks

Rose

11 de abr. de 2016

Everyone was very helpful and friendly. Car service was completed in a timely manner.

Katienm

7 de abr. de 2016

We had a car in for service constantly, and Reliable was our go to dealership. Ruben was honest and kind and went above and beyond what I would expect. We will continue to take our vehicles to Reliable.

Rich Difino Service

4 de abr. de 2016

Rich Difino is the best. If it wasn't for Rich's caring attitude to make sure his customers are totally satisfied you would have nothing. He makes the wrongs right. Best in the industry!!!!

david chou

4 de abr. de 2016

good service, dated facility and no loaner for servive expensive Corvette

Tamara Coffee

1 de abr. de 2016

I dropped off my vehicle for recall repair. The service was exceptional. The employee were personable and very pleasant.

R Tom

31 de mar. de 2016

Didn't had a hard time getting approved, n was in and out in no time with my new vehicle.

Bojlrwis

27 de mar. de 2016

Adam met us as we arrived no waiting, he was very friendly, informative, and eager to get us a good price. Kelly made the paperwork experience painless and quick.

David Stewart

23 de mar. de 2016

I took in the 2008 HHR to Reliable Chevrolet for what sounded like an exhaust rumble and rattle that was getting increasingly worse. It was diagnosed as the left front wheel bearing hub. The service representative explained that the bearings are a sealed unit that is not serviceable and would need to be replaced. I did not have the time that Tuesday to complete the work. I set up a an appointment for Thursday two days later. The rep assured me that the car could be driven without concern until then. The day of the appointment the car was taken in about 7:40 AM and was ready before 10:00 AM. I was pleased that we did not have to replace the spindle assembly as I had done in 2013 when the right front bearing hub failed. The 2013 right bearing hub replacement with spindle had cost $827.06 at Reliable Chevrolet. The 2016 left bearing hub without spindle was $427.31.My only disappointment was the Tuesday guess was about $350.00 while the actual repair on Thursday was about $77.00 more. I am still glad I took care of this latest one before ruining another front spindle.

Timothy Rodriguez

23 de mar. de 2016

Very nice adviser with good quality and exceptional knowledge of issues that were involved in the service experience!

Pattie Curran

19 de mar. de 2016

The only thing that would have made this truly an over the top experience for me would have been a slightly lower purchase price. Adam, the salesman, was so professional, friendly, helpful and courteous! Mike the Finance guy was very knowledgeable, explained details to me and was very professional. I do wish the whole buying experience could have taken less time, but the end result left me very happy. I am enjoying my new car! It's been very amusing to get used to my Spark, especially after driving a van for 17 and a half years! But I'm loving it! Thank you all very much!

Romona

17 de mar. de 2016

Had an excellent experience at Reliable Chevrolet.

Richard M

16 de mar. de 2016

I was treated with great customer service during my visit. The personnel were very helpful in explaining the service provided and any recalls that were found on my vehicle. The personnel did their best to finish my service quickly and I did not have to wait long. The personnel were friendly and curtieous.

Jan Sanders

15 de mar. de 2016

Everything done as expected and on timeEveryone was friendly and courteous.

Larry J.

15 de mar. de 2016

The personnel were very friendly and made my experience with Reliable a positive one. The service was completed when promised and at a very reasonable price. I would advise my friends and co-workers to take their vehicles to Reliable.

Chris

15 de mar. de 2016

No pressure sales personnel and were willing to negotiate a great and fair deal on a brand new vehicle.

Enrique Padilla

15 de mar. de 2016

The service advisors at Reliable are exceptional. I've purchased my last 3 vehicles from there and will buy my next one there too...sales and service are wonderful!

Brian

15 de mar. de 2016

Tim did a awesome job, great customer service. I was there to get vehicle serviced and after market part, Tim kept checking on it and kept it in the loop and made sure I had a ride so I was able to make good use of my time.

Adrian P

14 de mar. de 2016

I have been very happy with everyone I have dealt with so far. Great service and Great follow up.

Bertha A Valdez

14 de mar. de 2016

Reliable Chevrolet was able to finish off and repair some unfinished repair issues to my Silverado Chevy Pickup that another service repair did not complete. The service department at Reliable Chevrolet was quite responsive to my concerns and issues; very professional and demonstrated sincere courtesy from the staff.

Herman Gallegos

13 de mar. de 2016

Quickly got an appointment when I called when I arrived at the dealership for the appointment my car was taken in right away and the work was completed in almost less than an hour. My appointment was to reprogram a factory recall!

Philip

12 de mar. de 2016

If they had apply pay things would have been much smoother.

Great Service

6 de mar. de 2016

Great Service, This was the best service experience ever! They know what they are doing, I was kept informed in every step and my advisor made sure I knew that that every detail would be handled, they have my Buisness forever

The Dude...

25 de feb. de 2016

The service manager was extremely quick to get my paperwork done and a tech assigned to fix my car. The longest part was him writing down my VIN to conduct the warranty look up. After he finished writing up the service ticket he took me to the representative who set me up with a loaner vehicle so that I could still get around town while my vehicle was in for service.

Jose Angel

24 de feb. de 2016

Salesman Adam did a outstanding job getting us into the car we wanted !

Char

23 de feb. de 2016

Customer Service was outstanding for the auto repair department. Ruben was sensitive to our situation and handles all requests very well. Although we weren't able to get, why we thought was a recall, fixed, Ruben assured that if the malfunction occurred again, to bring the vehicle in right away. Thank you for taking care of the recalls.

Pop Maine

23 de feb. de 2016

extremely friendly service people. clean facility and keeps you up to date on repairs

vette guy

23 de feb. de 2016

Another great deal from Vic, Kelly and the team at Reliable Chevrolet! Great to work with and have always had a good experience. I will be back.

Corrina

18 de feb. de 2016

We purchased a used car and had a very good experience, have not had a chance to call yet but there are locks on the lug nuts we were not given a key for and we were only given 1 key/fob so if it were to get lost or locked in car we are out of luck and these keys are connected to fob and I know are expensive so I'm a little disappointed I don't have the extra key you would typically get with a car. Otherwise process was very good, Rudy and Eduardo (I think was salespersons name) were new to this but very good and attentive and helpful! Heather in finance was great, we had to wait a while because it was a very busy day but the wait was fine.

Rick Sifuentez

18 de feb. de 2016

I suggested to the service writer that the inspection needed to be done first thing in the morning to hear the noise I was talking about on my vehicle. I don't believe that was done at first causing me to have to leave my vehicle there longer. overall the experience was ok.

eileen hale

17 de feb. de 2016

I was very pleased with the friendly service and the transport to a place of business to take care of business of the day

Yolanda

17 de feb. de 2016

Service was exceptional. I was updated on my vehicle and the wait time given was almost exact.

Sharlene Todicheeney

17 de feb. de 2016

Excellent service on my vehicle in a timely manner. I appreciate the car they lent to me while they kept my vehicle for service.

R. Chavez

15 de feb. de 2016

The customer service representative was great and truly listened to our concerns. The issues that we were experiencing with the vehicle were resolved and explained in detail. The repairs were covered under an extended service agreement provided by General Motors due to other vehicles of the same make and model experiencing the same issue.

Martin L. Raimondi

11 de feb. de 2016

Excellent service. Purchasing experience excellent.

KristolBaca

7 de feb. de 2016

Adam and Ernesto were sensational employees. I was a repeat buyer. I would recommend them to every one who is shopping for a new or used car.

Rita Marcoli

7 de feb. de 2016

Great service as always and also great shuttle service !

Janet Hernandez

5 de feb. de 2016

Loved it very helpful and left out of there feeling like I had a brand new car all over again.!

Shane Candelaria

5 de feb. de 2016

It was an overall great experience. When I first came in you did not have the car I was looking for on the lot. Your people checked the system and identified a car coming in a few weeks that fit my needs. Once the car came in I received a phone call promptly and was able to go out look at it and bring my trade in to get an appraisal.

Lora

3 de feb. de 2016

This is the third vehicle we have purchased and had Ed as our salesman. He does an awesome job helping find what WE want not pushing something the dealer wants to get rid of. Takes time to listen to his customers and help them in a way that is beneficial to both customer and dealership.

Kevin Wilson

3 de feb. de 2016

Service was great and they got me out in a timely manner. Thank you.

Barry Coffman

1 de feb. de 2016

In December I purchased a 2015 Chevy Silverado high country 2500 series. I am very happy to own this vehicle and the dealership's general manager and salesman took great care of me not only during the purchase but afterwards in my first maintenance checkup!

Melissa T

1 de feb. de 2016

Fast service, comfortable waiting area. I made an appointment for routine servicing of my 2014 Malibu. Service attendee quickly checked in the vehicle, offered a loaner car and I was on my way.

Jason Rodriguez

31 de ene. de 2016

I was in town and needed an oil change. You topped off all fluids including the DEF. My dealer in Indianapolis did not top off the DEF.

Marcus

29 de ene. de 2016

From the second I came to the dealership I was greeted with enthusiasm and a willingness to help. My sales person Patricia was great at working to get me the car I truly wanted. I will definitely recommend this dealership to friends and family.

Jessica Griffith

27 de ene. de 2016

Great experience with my sales person Curtis and Finance Manager Heather. I will be buying my next car from Reliable Chevrolet!

Legendroybal

3 de dic. de 2015

Dealership made buying a new vehicle a good experience. This is my third purchase with reliable and have never had any problems. Keep up the good work ;)

Chris

26 de nov. de 2015

Dealt with Marcel used car sales manager and he was great. Walked in looked at car, drove around the block and within 15 min was buying a car. I have been in several dealerships and this was the best experience ever. Internet sales manager , sales man all great-

Crystal Smith

25 de nov. de 2015

This was the best buying experience by far I have had. I had been trying to purchase a car for the past month with little success and lots of frustration. I was so tired of getting "fluffed" at the end when it came time to seal the deal, and being presented with mysterious fees and charges that couldn't be explained. They immediately got to business with me, were completely upfront about everything, and were able to make the deal meet my needs to ensure my complete satisfaction. The complete process from start to finish took only about 2 hours. I will definitely be back again to purchase another car from them. AAAAA++++

jim ziegler

19 de nov. de 2015

good service, helpful people, nice location, I would buy my next vehicle here

Jpc power

12 de oct. de 2015

Reliable Chevrolet is great. Their hospitality was great and awesome. The management and finance people were so great to me and my wife. I recommend people to reliable Chevrolet because they'll help you in anyway they can to get u want you want.

tdunha

4 de oct. de 2015

The people at Reliable are friendly and the atmosphere is low pressure sales. I believe they care about you and what you want. I love my Equinox and look forward to driving it for many years to come.

Larry1027

3 de oct. de 2015

If you should go to reliable Chevrolet ask for Ed for salesman and ask for Miguel for your finance person they made my experience so nice.I recommend highly.Thank s to all there

Chevy owner

29 de sep. de 2015

The sales and finance teams made the buying process easy and fun. They were also willing to let us test drive more than a short distance around the dealership. Would highly recommend them to friends and family. .

Fluffy77

9 de sep. de 2015

Very good service and treated me with respect,also the price was right.Im very happy with my service.This is my 3rd car now that I have bought at this dealership.

Alfred Urioste

27 de ago. de 2015

The assistant service manager Richard Difino is a committed, professional, personal, individual. He really takes personal pride in providing the best service for the customer.

MikeL

27 de ago. de 2015

Both the salesman and the finance rep were most courteous, professional, and knowledgeable about all aspects of the process. A pleasure from start to finish.

frank Old Sgt

18 de ago. de 2015

real good great, real good great,real good great, real good great there

Yvette

6 de ago. de 2015

Pleasant caring fast gave car without any problems.No damages on car when being service. Great team.

Cubcarbuyer

1 de ago. de 2015

My salesman J.J. Gaillour was great. He made this a pleasant car buying experience. He was patient, and explained all my options. I have and will continue to recommend him to others.

happyhyundai

28 de jun. de 2015

BEWARE of this dealership! I called to inquire about an advertised "e-price," I was encouraged to come to the dealership asap (I live in Santa Fe, approximately 50 miles away), and the internet rep (Adam Yildiz) set an appointment time, saying he'd meet me, have the car running and the air conditioner on. When I arrived, NO Adam, NO car. I was told by Lawrence (a very eager sales person) that Adam only answers sales calls and that he was "not available." I asked to see the advertised car but was told there were no cars at the price I had JUST SEEN on the Web. Finally, using his phone, we located such a car at the advertised price on Reliable's Web site. Then I was told it didn't have options I wanted. Tyler (GM?) got involved, then the Sales Manager... bottom line: after approximately two hours of lies and excuses I left the dealership just as a terrific storm hit Albuquerque. This was the WORST car dealership I've ever experienced! What's happened to the idea of customer service and the notion that "the customer is always right?" For that matter, what's happened to plan ol' civility and manners? Awful, AWFUL!!!

raybones67

29 de may. de 2015

I was looking for a Chevy Colorado and boy are they hard to come by. Reliable sales person Patricia ordered one for me and then kept me up to date on its progress. When the vehicle finally arrived Patricia helped me work through the financing to get an extremely fair deal. I can't begin to say how happy I am with the outcome. I have had my fair share of bad experiences with dealerships, but this was the best. Thanks.....

George Fulton

21 de may. de 2015

Very Good!! The service and recall work was timely and and done well. I got my vehicle back sooner than I though. I am very please over all.

Romeronicole505

19 de may. de 2015

My experience was great! The salesman Miguel Cano was very helpful and genuine. Was told he was new but he didn't seem like it. He was honest and made our family comfortable and that's what car sales is all about. We will be coming back to Miguel for our daughters cars. Thanks again for the great service!

hbullz

22 de abr. de 2015

I bought a truck from them,when I go home I noticed a scratch in the door. I told them about it and they said they would order touch up paint and I would be in in a week or two. It has now been 5 weeks and when I called about I they claim I was mistaken and I would be another two weeks. I cannot believe how rude he salesman was not how badly hey treat customers after they buy a car.

mltorres242

20 de nov. de 2014

Ordered a key from parts, they charged my card but never called when part arrived. Came into get door lock cylinder changed. It took over 4 hours and they knew I was waiting. The part was double the price of the online price. Labor was $130 just to change a door lock. I will never come back to this dealership for anything and never again buy a chevy again.

Marcel J Torres

15 de oct. de 2014

I was satisfied with the service, they were bucked & they were able to take in my vehicle regardless.It was completed that same afternoon. Thank You.

Mitch Gallegos

14 de oct. de 2014

I have had the best experience with my sales professional Nico Lucero. He explained in detail the new features that my new truck has. I was treated with great professionalism. This was my first time at Reliable Chevrolet and I will recommend my family and friends.

Duncan Duncan

9 de sep. de 2014

Took My work van in Saturday 6th was told that it would be ready Saturday, Its Tuesday the 9th and still they haven't looked at it? I called them at 12;00 and still no idea when they would look at it or even work on it. I picked up my vehicle at 3;00 and took it Gallas. What a wast of my time! This is my work van and now have to explain to my customers I cant get there.

Pat

26 de ago. de 2014

My service rep. was great. The car was done on time and he even ran it thru the car wash for me. No Problems.

Randy Erwin

23 de ago. de 2014

Superb buying experience. All involved were very helpful. Victor my salesman and Miguel the finance advisor. I went to two other Chevrolet dealers in this area. One which is downtown Alburquereue was very rude, did the old sevenths stuff by coming in with a low ball offer. I got my keys and left....the little internet sales lady flat mid represented the price to me to get me in to look at the truck. Never again for the downtown bunch. The other Chevy dealer from Morality NM. Wanted a full price deal and a low price on the trade. Plus added a bunch of extras like add on services and never budged from the price. Even the owner looked at the deal....but never talked to me , Introduced himself to me. Never countered the full price deal at all. Then the internet sales lady Brittney at Realiable was totally honest and said she had over six trucks that fit my requirements. I got there and the had the trucks and not just one like the other dealers. My salesman victor was very knowledgeable a out the products and was very honest and helpful in the process. The finance advisor Miguel was very calm ..no pressure and he did a super job getting the price and the rates for payments that I wanted. I can now see why the Reliable dealership is so large. A superb buying experience. Hey I don't work with or for these guys....I had never been there before...I did not even know this Dealership was there. But things turned out great.RLE

govex

15 de ago. de 2014

Scheduled a appointment for service on a recall for my 2013 Cruze Eco on 15 Aug 14. This is the second time in a year it was recalled for the "half shaft" issue. Apparently it was not taken care of properly in Sept 2013. With all the press lately, Chevy is not the best name in the business right now. Anyway, I arrived a 0730 this morning and the service guy was unaware of why I was there! I showed him the recall notice, he had to take it to another guy (Daniel) to see what it was for! He returned and said that they did not have the parts in stock and just ordered them and it would take about 5 weeks before they could get me back in! So, my question is, why did I make an appointment for a recall, and not get a courtesy call to let me know not to waste my time today and reschedule it when t part came in? This would be customer service 101!! Just communicate with the customer, be proactive!!! I will of course be speaking with the service manager/s. Communication and the lack of any form of an apology is the reason I have all my routine and complex services taken care of elsewhere. I only go to the dealer if it happens to be a recall item!!!See you in 5 weeks.

jasin chavez

12 de ago. de 2014

Ken and freddy did there best to make sure i got the best deal

reliable chevrolet

12 de ago. de 2014

GOOD AND FREDILEY PEOPLE TO DO BUSINESS WITH.

D onna Knight

30 de jul. de 2014

every was friendly and helpful

Corrina

29 de jul. de 2014

My experience was very good, technicians are very thorough. I have been very happy with service here. I bought my car at another dealership but always bring it here for service.

Darrell

25 de jul. de 2014

Rocky was very outstanding and informational in every aspect with the service and warranties with my 2014 Chevy Silverado!!! You ROCK Rocky!!!! A big thanks to the whole service department!!! Keep up the good work!

Jeff G

25 de jul. de 2014

Excellent service. Please read my other comments about this dealer.

Reynaldo M. Radovan

24 de jul. de 2014

Online appointment is very helpful and time saving.Task required was expedited efficiently. I am happy.

Rose Martinez

22 de jul. de 2014

Every time we visit Reliable on Coors NW, it is always a very enjoyable and worthwhile visit. The staff is very professional and most of all very helpful

JC

21 de jul. de 2014

Quality service, but advisors do push extra maintenance items such as power steering flush, fuel system flush, brake system flush, etc. that are unneeded and expensive. They even imply warranty is dependent on purchase of these services.

Brian

18 de jul. de 2014

I went in to test drive a camero. I came in late in the day. When I decided to buy, not one person complained because they had to stay late. The dealership has a team that truly works for the buyer

Wagner

10 de jul. de 2014

Awesome customer experience, very quick and got it correct the first time around.

JACK BONSIGNORE

7 de jul. de 2014

SERVIVE MANGER RICHARD DEFINO WAS SO PROFESSIONAL AND UNDERSTANDING OF MY NEED FOR SERVICE

Daniel C Sotelo

1 de jul. de 2014

Daniel Martinez handled my car like it was his own, he even parked it away from all the other vehicles when the service was completed.

Chris Garcia and Stella

30 de jun. de 2014

I was satisfied with my visit.

Carol Miller

28 de jun. de 2014

I've lived in New Mexico for only one year and frankly I was concerned that I might not be satisfied with the quality of the Chevrolet dealership service department that would sooner or later help me take good care of my prized 1994 Z28 Camaro. I've driven it for more than 232,000 miles and I intend using it until I'm no longer driving. I'm pleased and satisfied with the service and repairs performed on my Camaro at Reliable Chevrolet in Albuquerque. To give you a probably vague idea how particular I am about my car, shortly after I moved here, I visited Reliable Chevrolet's service department to check it out. I was introduced to several people and after talking with them and explaining that I had and older car, I left knowing that I would return when the car needed servicing. All that I can add is that my expectations have been met.My Z28 has been a great car and I've been a great car owner.

Frank Sanchez

25 de jun. de 2014

I needed to have my 2005 Corvette checked for an issue with it not starting. I had previously taken my car to have the battery checked at Autozone and it was reported that the battery was fine. The car would only start if given a boost so at that point I thought there was an alternator or starter issue or something electrical. I took it into Reliable Chevrolet and had Daniel Martinez own the repair. He was extremely helpful and listened to what I had previously done with the car. He took the time to explain what would be done (even though he had multiple customers) and when I would be notified of the issue. When the technician found the problem, Daniel immediately called me and explained the issue was indeed the battery as one of the cells was not functioning. The follow up checks were also done to ensure no alternator or electrical problem was present. His level of customer engagement and willingness to help drive to root cause on the problem is very much appreciated... go to Reliable and ask for Daniel to help you! He is awesome!

ben sotelo

23 de jun. de 2014

reliable chev. is excellent place to buy your new vehicle i have bougth 5 cars and trucks from freddy gonzales I consider him the best sales person I have ever met if I were to rate him I would rate him 10+ he is curtious, helpful, kind,knowldge-able,extreemlykind,very professional

Danny Rivas

23 de jun. de 2014

The level of service these guys provided was exceptional

Celeste Gabaldon

20 de jun. de 2014

My first car buying expierence. Reliable Chevrolet was the first place i went to "look". My sales Consulant was not pushy (being a young woman, big deal to me)....They did everything possible to get me into my new Chavrolet. Thanks again

Dontbuyit

19 de jun. de 2014

In March I began looking for a Silverado HD LTZ. I wanted white. I looked in Albuquerque unsuccessfully for two months then began looking in adjacent states on the internet. Very quickly I found the truck I wanted in Arizona, Colorado and Texas. In late May, I found that Reliable too had acquired a white Silverado HD LTZ. I spoke with James several times and set an appointment with James on May 24 at 9:00 am. Before I got there Josh called me to make sure that I was coming in. We walked in on time only to find that James was not there. Next, Brad Smith spoke with us and I told him I wanted to purchase their white 2014 Silverado LTZ; he took the basic information and left. He left to go find the truck. Next thing I knew, Lawrence Sedillo came and told us he was going to go get the truck from the Cottonwood tent sale. I told him that was not necessary, I didn't want to drive it I wanted to buy it. He disappeared and we did as well; going to get coffee. When we got back, Lawrence reappeared and showed me a small print out telling me the truck was going to me $59K+($57K+TTL). Still no forms, no invitation to negotiate, no other sales propaganda. I then told Lawrence I wanted to make an offer. At that point I showed him internet print outs of similar trucks I found on the internet and specifically I showed him a truck from Stonebriar Chevrolet in Frisco, TX that was exactly like Reliable's with a price of $51.3K! Still no forms or contracts, he asked me what I wanted to offer. I offered $52K, $700 more than the truck in Texas. He ran off and came back and told me they could not do business with me......effectively asking me to leave. Oh, Lawrence suggested that the internet deal was a scam; sour grapes. Haha, I bought the truck for $51.3K ! Almost 4 weeks later the Reliable truck is still on the lot, only now they jacked the price up to $60K+. People beware, these guys are thieves. Do your homework. Purchase elsewhere. I convinced my brother in law and he just bought a truck in Phoenix. RELIABLE WILL RIP YOU OFF IF YOU LET THEM.

L. Dunn

16 de jun. de 2014

I wanted to buy from this dealer since they have been taking care of my cars and trucks for years. The salesperson could not help me but the excellent service I have received from Rich and the gang keeps us coming back. My HHR and Van were in excellent condition when I traded them and I believe that is in part to the excellent maintenance they received. I followed Rich's advice when he told me it needed this or that I needed to change some thing and I never had a problem when I traded them both. The dealership where I traded the van said it was in excellent condition almost like new. I got top dollar for the HHR and it still ran like new. When the service people know their product it makes a difference. I can tell them what my car is doing and I know they have a pretty good idea what is going on or what I need to do. I am a lover of Chevrolets. My father game me my first one when I was 17. He taught me how to do basic maintenance and told me if I took care of it I would get many years. I no longer do my oil changes nor do I deal with spark plugs and distributors because times have changed and so have I; but I still believe Chevy makes the best cars and over the years I have driven every thing from camaros to corvettes, to an assortment of trucks and suv's.

The Trujillo's

10 de jun. de 2014

We had a enjoyable experience with our sales person and other employees will strongly recommend

Isabel Riley

6 de jun. de 2014

didnt have any repairs yet

Nelson Payne

5 de jun. de 2014

Compassion for out-of-staters is very rare. Javin Cadet and crew went out of their way to find parts for my Saturn Vue and get them installed quickly. I am one thankful Georgia "redneck ".

Steven Evans

2 de jun. de 2014

I will be using Reliable of New Mexico for all my buying and service needs.

jon zamora

2 de jun. de 2014

This dealership has been very good to me from buying my new 2014 Silverado from tony to getting my new truck serviced by Daniel they both are very customer friendly and gi iut of ther way to make sure they do all they can to nake your experience there the best

Kihega

29 de may. de 2014

Great customer service!

Ruby Otero

28 de may. de 2014

Had a very nice experience.

william chroninger

26 de may. de 2014

Just a very nice to buy a car and the people are very nice. we had a good time while we waited for the new car. thanks.

Matt V

26 de may. de 2014

In all the dealership was very clean, they had a wide selection of cars and trucks ,new and used. The dealership personnel was very courteous and friendly and were very helpful. Would definitely recommend to family and friends.

T.L. Maxwell

26 de may. de 2014

Customer servicel representative was very polite, professional and efficient

Diane Armijo

25 de may. de 2014

Conveneint quick service.

Fred Padilla

23 de may. de 2014

Reliable Chevrolet should have some kind of snack bar, to help people, especially us folks from out of town that have an early appointment, to service our vehicles so we can get something to eat.

Gregory Wagner

22 de may. de 2014

Great place to buy a car. I just got my 4th car from there. Very very happy with over all experience. Ask for Tyler Wagner. He is really great. I was going to buy the cheaper Malibu but he really explained why I should get the better features I'm so happy I did

Lupita P. Gonzales

22 de may. de 2014

Since I have to travel 120 or so miles from Las Vegas, then return the same number of miles, I am appreciative that Reliable has ALWAYS dealt with my servicing promptly and with consideration. I did post on my homepage that you folks live up to your name.

Kirk

22 de may. de 2014

Thanks again for your work on our 2014 Impala's rear bumper. It may have been a little scratch to most people, but to us it needed removed and your shop did a wonderful job with matching paint color and texture. We always feel as if we are special customers when times like these bring us together.

Diane

21 de may. de 2014

The service was good. My car was ready within an hour. Fast friendly service.

Judy Vallier

20 de may. de 2014

the service people were good

Melvin Juanico

20 de may. de 2014

I took my personal vehicle to Reliable Chevrolet Service Department, due to it not operating properly. The service representative that i spoke with on the phone prior to and on the day my truck was hauled in, was very professional and informative of the process to be taken to diagnose the problems. Overall, the problem has been resolved and my vehicle is serving me and my family's transportation needs.

Elaine Aragon

15 de may. de 2014

As stated before. Loved the communication, the friendlness and the quality of work.

David Graham

9 de may. de 2014

The whole Reliable Chevy team did an amazing job ad taking care of all of my needs. GREAT EXPERIENCE!

Thomas Beach

9 de may. de 2014

When I called for an appointment with the Service Dept. the lady was very helpful in directing my call to the "right service writer", Daniel Martinez. He worked me in for an appointment after school was out.I arrived on time for my appointment. I was handled with utmost courtesy, even though I had brought my own oil and filter, and my bill came to only $18 and change. I talked with 4 different people in the Service Dept. and they were happy to answer my service-related questions. It was from my point of view a pleasant experience dealing with people at Reliable Chevrolet in Albuquerque.

Patrick Gallegos

9 de may. de 2014

Never felt better when having to have a vehicle repaired with a dealership.

Lynn

5 de may. de 2014

This is the 4th vehicle that we have purchased with Reliable Chevrolet and we have dealt with Victor Renteria every time and we would never work with any other salesman but him. he is a very kind and genuine salesman. Never treats you like you don't know what you are talking about and very helpful even after the sale of the vehicle. If anyone is looking for a car I would recommend talking to Vic.

Arthur Bonin

5 de may. de 2014

Happy with your service.

Larry Ward

5 de may. de 2014

The folks at Reliable Chevrolet (NM) are a great team. They take care of you and let you know when things need attention or just service or whatever. They leave the finale decision up to you. Not pushy or anything like that. Always looking out for the customer and their well being. Thanks to all for a wonderful experience AGAIN with you. I will continue to come back for all my future services and any other things I may need for my Chevy Truck. well done to all!

Jonathan Bergman

3 de may. de 2014

Service representative (Daniel) was very courteous and helpful. Diesel Certified Technician (JJ) is the best Diesel Mechanic in Albuquerque. I have tried other Chevy dealers in my local, but had to go to JJ to get older Detroit Diesel engine trouble analysis done correctly. I wouldn't take my truck anywhere else!Jonathan BergmanAlbuquerque, NM

Sally Zoller

1 de may. de 2014

"Rocky" (the man who helped me) was friendly, knowledgeable and professional. The work that I had done was finished in a timely manner and I felt like the amount that I was charged was fair.

Peter

1 de may. de 2014

Service was excellent. Price was reasonable. Javin Cadet (Assistant Service Manager) was my Service Advisor and he took good care of my needs: price, quality repair

Sophie Gutierrez

1 de may. de 2014

Very friend and very efficient. He accomidated to my timing and to my needs. I will refer everyone I know to this dealership.

Patricia Torres

27 de abr. de 2014

Fantastic service. Everyone is very helpful and they do what they day they will do. I didn't get the run around and have to stay there all day.

Lanita Vega

11 de abr. de 2014

Thank you to Kyle (service manager) for extending his professionalism and going above the line to make my appointment an overall satisfactory visit.

Dragginlady52

5 de abr. de 2014

Dealership clean, friendly employees. Service rep knowledgable & always keeps me informed of my car's progress. Always try to get issues resolved in one visit, if possible. If not and my car has to stay for several days, I was given a loaner car to drive.

Jeff Moore

5 de abr. de 2014

Service dept hits a home run great experience

Grace Marrufo

3 de abr. de 2014

Love it great experience as always kudos to reliable Chevrolet second car I get from there don't plan on buying cars from anywhere else.

Car Buyer

1 de abr. de 2014

Poor customer service from sales manager- Needs more training on how to treat customers.

carbuyer111155

31 de mar. de 2014

I felt like we were just shoved out the door as closing time approached. A couple of employees were friendly and ok but the rest were just rude and obnoxious. We were made to wait to talk to someone. They sent out a post visit survey but no one bothers to respond to negative feedback.

juliefaflik12

14 de mar. de 2014

I came up from Texas to buy my vehicle because this is my second purchase from Reliable Chevrolet. I was treated so well in my previous visit that there was only one dealership where I wanted to buy my car. Also, when I had visited previously, I had rememberedthat there was a row of numerous camaros in the front of the lot. I always remember those cars, and when it was the right time, Mr. Willis wasable to have the exact car I wanted. I was driving in that car before I could believe it! I know that you never call Mr. Willis unless you areabsolutely sure that you are ready for a vehicle because he makes things happen FAST! Of course, I have to compliment everyone at ReliableChevrolet because they work as a team and get the job done!thank you everyone,Julie

jj505

28 de feb. de 2014

Was very apprehensive about getting a new vehicle given me being upside nearly $8,000 on my trade in. But James in their internet department convinced me it was possible to get a new car. So I stopped by and the managers and salesmen worked with me and my less than stellar credit and financial situation and got me a very nice Malibu at a lower rate than I expected and a payment I can afford. I will send all my family and friends to see Reliable Chevrolet anytime! Thanks guys!

Jessiekickss

26 de feb. de 2014

Shopped online for a week through different dealers looking for a good compact sedan. I went in to a few places and either didn't have anything for me or was really rude cause didn't think I knew anything. Talked to Brad on the internet for a price on a Cruze I liked. He was really helpful and got me info on it. Came in for our appt and he set me up with Tyler who was very cool and made it a very relaxed experience. Found a very nice loaded Cruze that we liked but was above our means. Paul, manager, came out and got us a really good deal that we wound up taking and couldn't be happier. Defiantly ask for these guys when you go in. You Won't regret the experience!!!

Frank & Michele

21 de feb. de 2014

We were looking for a new car after an auto accident and went to a (UN)Reliable Chevrolet because it was close to our house. We stopped in one day to shop around and went back the next day to let the salesman Lawrence Sedillo know we were going to wait. He asked to run some numbers for us on the truck we looked at, so we did. He ran our credit and showed us the numbers and we decided to buy. Went to the finance dept and signed the paperwork and was told that they wouldn't know who was financing us until they talked with the credit union. Was called 2 days later that we need to sign new paperwork and the financing changed drastically. Yvonne Mayhon in finance never returns calls for questions, every time we have had to drive to the facility to ask our questions and still get the run around. We have had the truck 3 weeks and will pay the first payment March 8, 2014, we are in a loaner because the truck is in the shop and will end up being there over a week. The most positive of this experience has been with the service department and we really shouldn't even be dealing with them since the truck is brand new. Buyer Beware. Terrible experience

Cowboys4ver

14 de ene. de 2014

By far the worst experience ever! Im no rookie to car buying, and I know this to be the worst buying experience ever. Its been just under a month, and I've been at the dealership almost every day since I signed papers. The day I drove the truck off the lot, I found the AFTERMARKET radio to not work properly, the alternator making a noise, and a bolt in my tire. I took it back in the next day with a friend who knows plenty about trucks. The respinse to those problems: take the tire to discount tire to fix the bolt, take the truck to audio express to fix the stereo, and wouldn't even look at the alternator. First time I drove it a significant distance on the road, the check engine light comes on. Took it right back (only 9 days later) and was told it was the catalytic converter. I was then to take it to Melloy to fix it under Dodge Warranty. Melloy couldnt fix the problem under warranty because the exhaust is after market, which I was not made aware of. Took it back to reliable AGAIN and now, after a week and half, I had to call several time to gind out the status of the truck. Found out they took it to Larry H Miller to re charge the computer system instead of fixing the actual problem. Not to mention Melloy had also heard the noise the alternator was making. Let me also go back to when.I took the truck to Brandon about the catalytic converter. He told me right awayhe would "make it right" and fix it. I told several people several times, including Brandon that I wanted out of the deal and wanted my car back that I traded. Brandon lied directly to me on the phone and said they already sold my car. I drive to the lot and see my car sitting right outside with a sticker on it. This has been the most shady deal I have ever dealt with. Tried to talk to Ken and same story, trying to explain their way out of what they did. Said Melloy only wants to mark up the quote to get more money. Never, NEVER have I ever had this type of treatment. I should of seen the signs right away, but if I cqn help anyone else out by preventing this, I will. I will make it a priority to make sure no one goes to these people and get screwed like I did. The last thing Brandontold me today before I left, "if ccatalytic goes out again ill make it right." I asked for that in writing this time and guess what the reponse was. "Oh we cant do that." Worst of the worst experience ever. I feel sick to my stomach over this deal and will make a complaint to the AG's office. More importantly, I will contact attorney John Ferfermam about this. Hope everyone reads this before buying. Take business somewhere else, like Melloy Dodge, who was very helpful through all this.

Sharron & Eslam Amin

22 de dic. de 2013

My husband and I have had a very excellent experience with Reliable Chevrolet. My husband had brought his 2012 Chevy Camaro in for servicing. Our salesperson, or Daniel Serrano, showed us the beautiful 2014 Chevy Camaro that we ended up buying. Daniel was extremely helpful and communicated with us throughout the financing process. Signing the paperwork didn't take long at all. My husband and I are very pleased with the customer service that we experienced at Reliable Chevrolet as well as the quality of our new Chevy Camaro. I would strongly recommend Reliable Chevrolet as the best dealership in the Albuquerque area to purchase a car. Additionally, I would refer anyone to Daniel Serrano as the salesperson to purchase a car from. He is very pleasant and amicable. Thanks so much Reliable Chevrolet!!!

awfuljob

20 de dic. de 2013

We brought our 2008 suburban to get repairs done on left side of bumper damaged by others. A claim was established and we came here very confident Reliable would get this repaired considering you are a chevy dealership. Unfortunately that did not happen, our vehicle has been rejected 3 times and still is not repaired and we are almost a month into this issue. November 25, 2013 we dropped off our vehicle and left in rental from Enterprise covered by insurance company. November 26, 2013 1 day later they called and said our vehicle was ready, i came by to pick it up and noticed the paint was way brighter than the truck and did not match, there was a gash on the side of the bumper that was never there before. I showed Gale at auto/body and she agreed that it was defective and said she would fix it. I brought truck back on December 3, 2013 and spoke with Michael, he told me that paint on bumpers never match on all vehicles, im sorry but that is not true. started commenting about the rest of my vehicle saying that none of my paint matches no wherelse. I thought that was very uncalled for and told him the rest of the vehicle has nothing to do with the bumper Reliable fixed. after that he walked off and said he will fix it. left in a rental from Enterprise. 4 Days later my truck is ready once again, I walk around the truck with Michael and noticed there was red paint marks on lower right hand side of bumper. looked like another car hit it and left its marks on there not happy, lots of overspray and bubbles from paint noticeable. lower left hand bumper by hitch was not even painted very noticeable, still rough. Michael agreed and said he will fix it. December 13, 2013 week and a half later and 3 weeks into the repair, they called me and said my vehicle was ready once again. Paint looked good and i was almost convinced that it was finally done, when i noticed the right side of the bumper was buckling out away from upper body of vehicle, it was not put back properly and still loose. showed Christine and she said oh thats no problem we can just push it back in and she pushed it back in with her hands. Really that bumper is loose not put back properly and had bondo in certain areas from work done. When you have your employees scratching the bondo off with there nails and pushing bumpers back in manually and saying its not bad, makes me wonder how many more vehicles have gotten away with this nonsense. I told them I will be speaking with the insurance company about what to do at this point. and dont want nobody touching it. Insurance company suggested for Reliable to finish what they started so we scheduled a drop off with Michael. Between the time we had our vehicle we noticed that our backup sensors are no longer working (that were working great before) we mentioned this to Michael when we dropped off vehicle and he said he would check it. He comes back and says that our aftermarket stereo ruined our sensors, Im sorry but we have never had any problems with our sensors ever even after professional installation of stereo by Audio Express. We want our truck back to normal and wish to get the job done right, if there were any damages done by Reliable after taking that bumper off 3 times i expect you to be professional about it and give me back my vehicle the way i brought it. I dont appreciate the comments Michael has made and i think he is blaming everybody else but himself. Would like a responce sooner than later please. Thank YouSal Flores 505.453.5705

Mark Madrid

19 de dic. de 2013

From the minute I walked in until I drove off with my new truck I was pressured into anything I didn't want. My salesman Daniel Serrano was very helpful and made me feel like he wanted my business not just a sale. The staff didn't do the usual car sales dance with the let me get my sales manager or make you wait hours in hopes to wear you down. Once we agreed on the price everything else went smoothly as well they offered my additional options but didn't pressure me into any of them which was nice. Overall a really great buying experience.

SandraTol2013

4 de dic. de 2013

Hello, everyone, Mr. Daniel Serrano, was my dealer. We were at Reliable Chevrolet most of the day, got to the dealership at around 9:30 am and we hadn't ate breakfast and it ended up going into lunch time. While we were waiting for approvals and then documents signing, Daniel made us feel at home, and he really made us comfortable. I realize purchasing a vehicle is time consuming, but overall Daniel was a great help. The people there at the dealership were friendly and really help me get the right deals and what I was eligible for. Thank you Daniel.

Richard Gman

26 de nov. de 2013

My experience at Reliable Chevrolet Albuquerque New Mexico. What a pleasure from beginning to end! From our sales consultant Daniel Serrano to the F and I manager Heather McDonald to the sales manager Paul Potter. They are no smoke and mirrors and bring back the car buying experience to the "old days."

rossco

25 de oct. de 2013

called before going to look at a pickup . said to comon and look soposedly pickup not there when i got there all ready sold it after being there 45 to 1.5 left then get a call that it was there and come back and look at it [ no thanks] waste of my time and gas!

gracie777

17 de jul. de 2013

My husband and I went in to Reliable to purchase a truck, we got a 2007 chevy Colorado when we bought it the A/C switch was only working on high we went the next day back Chris went above and beyond to make sure it got fixed. Not only did he make sure it got fixed he gave us a loaner car. Andrew in the service dept. was great too made sure it got fixed kept me informed. Our experience was awesome here I highly recommend anyone to go to Reliable and ask for Chris Aldrich he's the go to guy...

lrbaker85

11 de jun. de 2013

This is one of the most shadiest dealerships I have ever walked into AVOID THEM! A worthless shady employee DAVID MAES and his manager PAUL POTTER told me while I was in the process of negotiating that the used truck I had wanted had sold then proceeded to attempt to sell me something that was way more expensive then I could afford. Sensing something was wrong I ended up walking out of there (after humoring their attempts at pressuring me into something I didn't want) and calling the neighboring dealership Reliable Nissan who share some of the same used inventory, turns out the truck I wanted was still available and was finally able to work out a deal with them over there I highly suggest that if you are interested in Reliable's used inventory that you speak with the people on the Nissan side only. So in summary avoid DAVID MAES and PAUL POTTER on the Chevrolet side at all cost.UPDATE: I spoke with one of the Managers about what happened and he completely apologized for the incident, apparently he had advised them to bring up some of the red flags he found with the truck and offer me a great deal on another truck. Instead the other two decided to lie to me about what was going on. I suppose not all is bad over there after all but I caution you not to deal with either David or Paul. For me it's hard to make a deal with something so expensive with someone after they lied to you.

transfomers

24 de may. de 2013

Can't say enough great things about Reliable! I have had a lot of bad experiences with car dealerships but when I went to Reliable, Kris m. Was very honest about the vehicle I wanted. I am very knowledgeable about cars and was waiting for them to slip up but they didn't. Everyone was kind and courteous. I got a fair Price for my trade in and the paperwork was swift! I now deal a lot with service and I give them an A+. Parts and bodyshop are excellent as well. I take all my vehicles there! I now consider them family! We all make mistakes and no one is perfect but when they make a mistake they try to fix it! And

Heath Heckel

22 de feb. de 2013

Would Not Recommend. An associate manager named LaChente tried to take advantage of my grandparents. He lied to them about their credit score, so he could talk them into paying a higher price for a vehicle. LaChente told them the mangers special marked on the car was "for people with good credit". After LaChente talked to them rude and tried to demeaned them even more my grand parents got up and walked out. The next day my grand parents got a phone call from Reliable apologizing saying that "LaChente had walked into the wrong both". Reliable had realized they had lost a sale due to a rude and poor Associate Manager named LaChente. They offered the Chevrolet Malibu to my grandparents at a cheaper price and to give them more for their trade, They even offered to drive an 1 hr out of town to deliver the vehicle and bring the paper work to them. I encourage all to do what my grandparents did they sad NO! After being treated rude and demeaned for their age they want nothing to do with Reliable Chevrolet

rhousman

30 de oct. de 2012

just bought a 2012 crew cab 2500 in April 2012 the day i picked it up had vibration and and the brakes squealing turned out to be drive shaft was bent Reliable did good job repair on that I now on the right rear brakes squealing I have taken the truck back two time's the first was told it was brake dust! the 2nd time was the brake was glazed! so they Turned the rotors and put new brake pads still """"squealing""" So I decieded to go back to reliable and it turns out that all the shop personal are no longer working there?? I tried trading the truck in that I paid 40,000 for and Reliable will only give me 27,000 for the truck they sold me .I have now called another Gm service department to get the truck fixed since Reliable wont help there customer . I have tried to call ken willis the General Manager left my name ans number we will see ..

Jeep Rubi

6 de ago. de 2012

My overall experience with this dealership was very pleasant. We were buying a used car long distance. We had only seen the car over the Internet. My sales person Joe Wasserman, was more than helpfull and went as far as sending me additional pic thru text message. My husband flew in on a Friday morning and was gone and done with everything within a few hours. We are super pleased with the quality of the vehicle we bought and would totally recommend them to anyone looking to buy a vehicle from them.

rays

6 de jul. de 2012

Richard is the best service writer I have ever worked with. He goes above and beyond each and everytime. Absolutely a must keep employee. Enjoyed my visit!

flochridge

3 de jul. de 2012

Went to this dealership on recommendation of a finance company. At first I thought the manager(can't remember his name)was really listening to what I had to say, but this was not the case as nothing went right after that. He assigned Ernesto to show me a couple of vehicles, which were nice. Ernesto was obviously very inexperienced and sounded as though he was reading a procedure from a book on sales. (I don't deserve a sales rep that knows something about selling?) Ernesto proceeded to figure the deal after I told him what I was expecting and could handle. When he proceeded to present the deal to me, I began to wonder if someone had written "stupid" or "sucker" on my forehead. The offer for my trade in was totally out of line, in fact was so low it was insulting. They had added the actual amount of what I owed on the trade in back onto the price(which was proper), but then added in what I would pay should I were to pay out the trade in(including interest,$17,xxx)WHAT? The whole thing was set up to look as though I were stupid or a sucker. Very degrading and made me feel that they thought I was "Mr. Stupid old man that should be taken advantage of." I felt very insulted through the whole ordeal. I will never recommend these rip-off artists to anyone. In fact while I was sitting there being ignored, another couple got upset about the deal they were offered and stated loudly that they would go to a different dealership that would give them a better deal. WARNING....

Im RELIABLE

18 de jun. de 2012

This dealership is by far the worst in New Mexico. They are liars and thiefs do not waste your time or money with these people. They sold me a nearly salvage vehicle for full price and I was told the car fax just didnt come up yet when the accident had happened years before. Take your used vehicles to wreck check (tommys auto body) he will check your vehicle for free you will certainly need it if you shop here. After complaints through the attorney generals office, their fake manager Ken Willis told me he would make everything right. Out of my own foolishness I went back thinking he genuinely had made a mistake and he would give me a deal when I haggled for a vehicle that was pre owned with the previous ownwers belongings still inside including a childs boogers wiped on the inside cieling of the car disgusting!!! they couldnt even detail it before they put it out for everyone to see. It may look nice on the outside but check the vehicle well. Shame on you Reliable Chevrolet, you shouldnt be able to use the word relaible in your store name.

Too Smart

29 de may. de 2012

Why is it that all ABQ car dealers these days want to take advantage of customers to the max. Rediculous. They tried to play games like the 4-Square game, jacked with the price, interest rates, rebates, down, and most especially the trade-in price, basically giving them my car for what I owed even thought the book says $10K more than I owe for average trade-in when the car has few miles and is like new. Also why do the insist on adding stuff to the car before you buy it so that it is on the car, you have no choice. Every car buying mag says no to these highly inflated add-ons. Just pain greed and nothing else. We are not all dummies, ... or are we? If you want to buy a car these days go to college in business and finance with a minor in marketing. That way you stand half a chance to get an average deal in NM.

chris80

12 de may. de 2012

I bought a brand new 2011 Chevy Camaro convertible ss. Only had the car 4 Weeks driving home at 1am battery light came on. Took it in to dealer said it had bad battery so they replaced it. Two Weeks later on the way to work battery light comes on and check charging system light I turned radio and AC off to make it to work as I get to work battery saver mode light comes on. My husband took my car back the same day this happened which was Tuesday here I am Saturday car still at dealership with no answers. I went in told them I didnt want the car to make it good and get me in to something elsethat I need a reliable car I work late hours. They said the only way they could help me as taking car in on trade and my car deprecated about $10,000. I have been a loyal customer to them and after this I will never do business with them or recommend them.

Trucker

21 de abr. de 2012

Wow, what a great staff at reliable Chevrolet! Helpful, courteous and very knowledgable. After days of shopping I finally found a dealership that would find the truck I neede at the price I wanted. Great job reliable Chevy!

mobileloancloser

8 de feb. de 2012

David Allen was a great salesman! He made me feel comfortable on the test drive, showed me all of the features and was very knowledgeable about the entire car and all it had to offer. I went to another dealership but ended up returning and purchasing a 2012 Camaro LT2 RS. I had specific options that I wanted in the car and David found a Camaro that had all of them. I am totally satisfied with my new car and the experience with David and Reliable Chevrolet!

rbcruze

7 de feb. de 2012

Everyone I met at this dealership is wonderful! My experience with Reliable Chevrolet was an outstanding one. Richard DiFino in the service department is always knowledgeable and honest whenever service or repairs are needed. Daniel Serrano was a great salesman, and was friendly, knowledgeable and thorough in demonstrating details about the different cars I was considering. Yavonne Mahon, in finance, is a very friendly and kind person and was good at explaining details and going over the available extended warranties and paperwork. Ken Willis is an excellent owner, making sure I received the right car for me at the right price. I highly recommend Reliable Chevrolet. They really strive for excellence at every level and were a pleasure to work with.

wafdof

29 de dic. de 2011

Typical Albuquerque Dealership, full price was the only price offered. Variants on full price that where actually over sticker due to add ons that are worth nothing. Told high pressure sales person "What it would take" about 3 times, $800 over invoice with no add ons, cash only deal. I WAS IGNORED!!!!!!!!! Wanted to buy $60K truck (3500HD crew cab diesel) walked away with nothing. Will buy from costco services final price WILL BE no more than $800 over invoice. Sales jerk tried to pit wife against husband, I been married 17 years...nice try. we both laughed and left right after that.Ended up buying previous GM car, a new 2005 Corvette for $1,000 off sticker from North Dakota dealership but was willing to pay full sticker price in Albuquerque. they dropped it off at Gallas. NO FEES, no paperwork charges no add ons, full sticker price minus $1,000 plus TTL for a hard to get car (I got number 2008 from the newest line at the time, ordered with my exact specs and delivered within 2 months.) did you get that? I ORDERED a special order car from another dealer and got it within 2 months AND got $1,000 off.Truck before that (2003 Avalanche) demo at Reliable and given NO break, not one dollar off price! Bought that one from Cars Direct for $500 over invoice and picked up at Gallas also. (The sticker on the window had add ons, they where ignored my out the door price was $500 over invoice plus TTL.) My keys to my trade in where held hostage, finally had to get rude to get them back.My 2000 Toyota was purchased in Memphis BELOW invoice with no hassle 15 minutes and out the door deal. (I still drive that truck)I am SO done with Reliable and the bozos across the street. not when I can order the exact car or truck I want and not have to deal with these crooks. How can they stay in business? $150K of cars/trucks since 2003 I have purchased.....I know having my cars dropped at local dealerships gives them plenty of money, so I plan on having the next one dropped in either Denver or Phoenix.Do I sound like a difficult customer??? really? I walked in the toyota dealership from the previous two trucks and out in 15 minutes. I bought my Nissan in 2000 over the phone and picked it up on my way to work (ALL in Memphis)The avalanche I bought? I WAS IN THE ONE I WANTED at Reliable! bought same one on the internet and picked it up at Gallas.The Corvette? I knew exactly the one I wanted AND was willing to pay full sticker price. Took 10 minutes of the dealer in North Dakota's time. Sent back and forth a couple of emails and picked it up within 2 months.3500HD Diesel? I know which one I wanted and FOUND it at reliable, I did the homework looking for it at the GM website.To top it all? My 2005 Vette had a recall that I knew about. Had to go home and print it out to show shop manager as he did not believe me and could not look it up. Told dealership to NOT run the car without me being there to test the brakes they replaced. Some young kid took it out for a joy ride anyhow and brought car back smelling like it had been run hard as crap. Kid got out of car visibly shaken. MPG meter was about 19 when I dropped the car off with 1/2 a tank of gas gone, after joy ride it was at 10 Mpg average......not sure how hard you have to run the car to do that but it must have been outrageous, nice treat for brand new brakes huh? I floor it once a day at a minimum and still get 19 MPG average. I was told by a friend that since this poor dealership sells less than a dozen vettes a year they rarely see them and have a bad habit of running the dog crap out of them when they get into their shop. I should have known better, I gave specific instructions to avoid that but they where ignored. I understand very well they are REQUIRED to demo a car after they do brake work, I told them to do it with me there ONLY.Notice I gave this pitiful excuse for a dealership multiple chances to "Win" my business. NOT another chance. Before you cry and say $500 over invoice will put a dealership out of business, STOP. They get holdbacks and bonuses for selling more cars and plenty of other incentives. If I can buy a truck in Memphis for $500 over ACTUAL COST (I took their hold back!!!) then they can sell me a truck for $800 over invoice here. Paperwork fees, office fees, tag fees, advertising fees....THAT IS ALL PART OF RUNNING A BUSINESS! That is the same as add on bag fees the air lines charge, it deceptive and disingenuous. How about Smith's Charging you electricity fee, advertising fee, cart purchase fees, employee salary fees, stocking fees on top of what you purchase at their store???

RJChevy

21 de oct. de 2011

When my husband and I walked into Reliable Chevrolet lot last Wednesday night we didn't know we were about to have the most pleasant experience in our car-shopping history, and we had bought 7 cars for the last 10 years! Mark helped us in his non-pushy but friendly and yet very knowledgeable way, since my husband had done his homework well it didnt take us long to decide which vehicle to get. Mark worked with us patiently with all the number games till the deal has been reached, and he waited at least 2 extra hours while we went through the paper work with the financial department, way passed the closing hour! Mark really showed deep understanding for our situation and strong professionalism during the process, we would definitely recommend this dealer and most importantly, Mark to our family and friends!

Richardss

26 de sep. de 2011

I recieved great service from the sales staff and the finace lady Yavonne. I was very disappointed in the delivery of the car. It was very dirty and not cleaned in a manner for good service. They may have ran it thru the wash but that was it. If the dealer is paying a person to do this job they are getting nothing out of them but angry customers. Get someone in there that knows how to detail a car doesent mind doing some work and make it look like a new car being sold not a piece of crap. I hope that Kurt Jones reads the dealer review. I was very disapointed to say the least.

swr1gao

21 de sep. de 2011

Terrific experience and great dealership. They actually try to help you instead of taking your head off. Finance was especially a good experience as they actively found additional ways to assist us.

jdale1988

1 de sep. de 2011

I just purchased a used Chevy HHR from Reliable Chevrolet, and I couldn't be happier!!! As soon as I got out of my car I was greeted by Chris McKamey, he asked me what I was looking for and he went to work for me right away! I grew up in car dealerships as my father has been in the car business for over 40 years, and I have 2 brothers that sell cars. And I was plesantly surpriesed with Chris. Not once did I sense that he didn't have my best interest at heart, and it was clear that he knew what he was doing!!! I had a trade in that I was upside down in, and Chris made it work. I was given a great price on my HHR and was also given a very reasonable amount for my trade. Chirs even had the HHR detailed for me!!!! TWICE!!!! I am beyond satisfied with my purchase(I LOVE my new car!!!) And the expert service I received!!! I will absolutly with out a doubt buy from Reliable and Chris again, and would recomend them to anyone and eveyone!!!! You won't be disapointed!!!!

Banyan

31 de jul. de 2011

We were returning to Phoenix at the end of a six thousand mile trip, when I needed to have my diesel truck fuel filter changed. They worked me in to their schedule and I continued on my trip in a timely manner. Since we visit Rio Rancho fairly often, it is good to know of this kind of service being available.

jpaco550

27 de jul. de 2011

All your team was friendly and courteous and proficient about all the features available in the truck I was looking for. They knew what vehicles were on hand that met my requirements. I've never negotiated a sales price so quickly, with no pressure, and no gimmicks. I felt I could trust the staff I encountered, I purchased other new and used vehicles and never had that same feeling.Freddie was able to answer all of my technical questions easily (horsepower, MPG, etc.)My entire experience was pressure free, and I appreciated Mr. Barela's recommendaton and description about a service contract. I think it offers a great value and don't feel I was coerced into buying it.THANKS

vhaabqradovr

25 de jul. de 2011

Miguel is very friendly and knowledgeable regarding the vehicle requested, prompt responses to questions asked. I am very satisfied with all services rendered to me and to my wife. Kelley, the loan officer was also very helpful, using all the tools in pricing to satisfy the customer's expectation. The Financing Section has also extended their services regarding other marketing options to help the customer from future unexpected circumstances like: The Gap, explaining what is all about, the 2 year vehicle maintenance, the On-Star 6 month free services. Overall, I am very satisfied with the customer services rendered to me and to my wife.

albreviewer

20 de jul. de 2011

What a kind person. I am extremely pleased with the service they offer. I would seriously recommend this place to anybody. They have a very professional demeanor. I like that they are so kind when speaking to people.

yandoodle

10 de jul. de 2011

We went into the service dept to get a second key for our Aveo. It is the second new purchase with Reliable. Rich Di Fino as always was on top of our situation and letting us feel as though we were the only customers in the place. We are quite confident whendealing with Rich. We spotted a Chevy Cruz in the show room. My wife looked up C.W. who helped us buy two autos already. C.W. showed up with Laurence Sedillo(?)and a few hours later we drove out in a new Cruz. Lisa from finance and also Jill the agent completed the crew. We drove to Rich Di Fino in service, we drove off of the lot in a new car. Thanks to the people we mentioned above the switch from getting a new key made to obtaining a fresh ride was a pleasure. We intend to continue using Reliable for our service center and plan to repeat the experience in another yr or so. Lovin' it. Diana and Craig "Cap" Yandell

jmmichaels12

30 de jun. de 2011

I recently had a wonderful experience with the service department at Reliable Chevrolet. I first took my vehicle to Galles Chevrolet, and after recieving HORRIBLE customer service, and after being told it would take about two hours to get my oil changed, even with my four children with me, I promptly left. I then went to Reliable Chevrolet where I was greeted by Eric with a smile and after getting my information, he called me by name. I wasn't just another person coming in for an oil change. He told me it would be about an hour, and it was only 45 minutes. The customer waiting area is open, warm and inviting. My children had a place to play as they drank their complimentary hot chocolate. After my vehicle was ready, Eric personally came to let me know. Upon payment, he told me to have a great day, and that he appreciated my business. It was such a refreshing and positive experience that I won't take my Suburban anywhere else from now on. Thank you Reliable Chevrolet!!!!!

newnewmexico

25 de jun. de 2011

We were not considering a GM product after meeting several dealerships in another state. We met Lawrence after moving back to NM and were convinced the new Camaro was the right car. Lawrence even located the vehicle from another state and was willing to ship it in. At the last minute, I was swayed to another dealership in the area. After I disappointed Lawrence with the news, the other dealer sold the car from under me and then tried to sell me a lesser car for more money than the previous "deal". We walked back to Lawrence at Reliable Chevrolet and they graciously completed the paperwork and had the car shipped in. To my surprise, it was a better equipped vehicle than we had agreed to and Lawrence/Reliable Chevrolet honored the previously quoted price. No Haggle, No surprises, No whining about how they "aren't making any money on this deal". Reliable and Lawrence made such a positive impression that I'll buy my next vehicle from them. Now all I have to do is convince Reliable Chevrolet to loan Lawrence to the Reliable Nissan dealer next door!!!! Great job!!!

posigirl10

22 de jun. de 2011

I needed to get out of my vehicle ASAP due to family growing pains. I came with challenges. I was scared to ask for this trade due to my negative past experiences with dealers. I have what we need and did not ever feel like a victim. This team worked to make me feel welcome and helped me accomplish my much needed goal of a better vehicle. I'm new to New Mexico and am in awe of how Reliable Chevrolet was able to help me. Marcus was efficient, friendly and confident Reliable could help me. Yavonne was efficient, friendly, and confident Reliable could help me. I'm happy.

beedee0409

22 de jun. de 2011

The friendliness was what struck me at first. Juan was a terrific salesman. Even the finance people were helpful, not pushy. We already have our Saturn serviced there, so I know they will take good care of my new Silverado!

Denverlujan

18 de jun. de 2011

Went in with an ad from their website they brought out a car that didnt even look like the car on the ad but we found what we wanted the sales guys said he could do $20,500 but when we sat to do paper work he went up to $24,900 sayin he couldnt wotk with us we were buying 2 vehicles a truck and car.He went to talk to the manager and came out with crumbled papers how unprofessional. That was a very very bad experience. I would never recommend this dealership. Buying a car should be a good experience not a nightmare!!!!

Meetch

14 de jun. de 2011

These guys really treated me right. I brought my '02 2500 Silverado in for a 80-100k bumper-to-bumper inspection and service. They worked with me to knock out the important stuff first and worked hard to point out where I could save money. I will certainly go back to Reliable Chevrolet in the future. =Mitch

somoza57

6 de jun. de 2011

Thanks so much, good experience and we appreciate all the effort to detail! Would highly recommend! The staff worked with us for more than a few hours, and we appreciate the flexibility between offers.

ftimm

25 de may. de 2011

It was a pleasurable experience from taking the car on a test drive through the whole purchasing process. They were able to streamline the process for me as I was pressed for time. I will definately go to Reliable when I am shopping for an auto again.

Donovan Trujillo

16 de may. de 2011

I want to express my great appreciation to the three employees above for their great help and assistance in my purchasing a new vehicle. In all of my year's I have never experienced such a home welcoming setting as I did in a short time at Reliable Chevrolet. I believe that the above employees should be commended for their expertise and excellent services to the customer's. Thank you guys's for making it a great experienced!

quinones

4 de abr. de 2011

Last year I bought a Chevrolet Equinox at Relaible Chevrolet. Hanson was the sales associate that handled the sale. He was very knowledable about about the Chevrolet vehicles that he showed me. He made me feel like he was taking care of a customer not trying to add another sale to his weekly tally. I decided last week ( 1 year later)that I needed to trade the Equinox in for something with smaller payments. I called Hanson and told him what type of vehicle I needed and the kind of payments I needed. He followed up with a phone call and becasue I live in Las Cruces I went to the Reliable Chevrolet website to reserch the used vehicles Hanson had discussed with me. I drove to Albuquerque and traded my vehicle and got the lower payments. Yvonne in Finance was able to secure a loan with a great interest rate and promised me that she would shop a couple more banks to see if she was able to get a lower interest rate. Most car companies would stop working for you as soon as the papers were signed. I still haven't heard from yvonne but I did get a call from Hanson this morning. He called because he had reserched MPG facts on my car because he remembered that I had asked how many miles to the gallon the vehicle got. My experience with Hanson and Yvonne at Reliable Chevrolet was a great one. Hanson and Reliable Chevrolet have earned my return business!

geden3

25 de mar. de 2011

I had a 2006 Jetta that I wanted to trade in. For my situation nobody was able to close a deal for me. Reliable was able to get me into a new 2011 Malibu were other dealers failed. Their ability to work with you and your needs are above good professionalism. Kudos to Reliable.

jruiz1960

23 de mar. de 2011

The sales consultant, General Manager and Finance consultant were very professional, receptive to me during my visit to the dealership and helpful in my selection and completion of the purchase. My experience in my visit and purchase of my new vehicle was great.

doreenthequeen

23 de mar. de 2011

I have never had such a great experience buying a car. All the employees were great from the salesman to the finance person to even the detailers and parts people!!! You guys were Awesome!!!! I will have my entire family purchase there vehicles there from now on!!

Muba74

19 de feb. de 2011

Every single person we dealt with helped us in every way possible. They worked with us to give us the price and payments we wanted and needed to fit our budget. They even went so far as so stay one hour and a half over closing time to get us in our new vehicle the first time we bought. We enjoyed our experience so much that we came back six months later and purchased another new vehicle for our daughters. We enjoyed working with every single person at this dealership and have recommended them to several of our friends, family and co-workers. This is the best car buying experience we have ever had!!!

SVAUTOMOTIVE

3 de feb. de 2011

i paid for one truck cash on sunday dealership could not deliver then was talked in to another one that was not what i wanted paid for it in full once again dealership came up with no truck then i was told to go to another dealership and they would give me the truck for same deal (by brad) they did not keep in mind i sighned paper work on both trucks i sold my f350 on monday with the idea of haveing a new chev silverado so it left me with no truck and trailers in cuba new mexico to pick up i have bought my other trucks from them with no problems but now i will not go back or recommend any body they made me feel unwanted and unappreciated. for any questions feel free to call me at my buisness S&V AUTOMOTIVE STEVE GARCIA 505-440-9833 OR 505-873-3020

rugratval02

19 de ene. de 2011

I am extremely pleased with the service I received at Reliable Chevrolet. They were very helpful and very friendly. The service was excellent and I can rest assured that their work on my vehicle was of the highest quality. I would highly recommend this dealership to anyone buying a car or servicing their vehicle. The staff was very knowledgable and the customer service was outstanding!

erlu1985

14 de ene. de 2011

I was warmly greeted by John Black & guided through the sales process without any pressure or stress.I test drove the vehicle to my satisfaction. Reliable has extensive inventory, I purchased the exact vehicle I desired. All of my questions were completely addressed. John is very knowledgeable & through the whole sales process I felt that he truly enjoyed matching people with the right vehicle. I was given a tour of the dealership and introduced to many members of their team. The finance process was finalized with Robert Medina. He was friendly and knowledgeable. The purchase process was completed in a timely manner without any stress or complications. I truly believe that Reliable practices "service after the sale" and I have already recommended Reliable to friends. We will definitely purchase our next vehicle at Reliable.Completely Satisfied & Loyal Chevy Owner

tahoe2010

4 de ene. de 2011

I have never bought a new vehicle before and well John Tafoya could not have been any better. He had such a passion making sure that we were well taken care of. Everyone at the dealership was great and I could not have had a better experience. I have already reffered john to many of my friends and family because I know that they will be in good hands with john. Thank you reliable for everything and please pass my graditute to john.

capdug

31 de dic. de 2010

Was very helpful for price, availability, and timeliness of service. They did not hagle over the price and were very considerate of what our payments would be like. They are not out to break the bank or get rich quick. they want the business and will do what it takes to have you come back again. I would recommend this to any of my friends and family.

camaroguy1968

30 de dic. de 2010

I shopped at several dealerships for my 2011 Camaro, but was very impressed with Joffrey at Reliable. He has extensive knowledge of the features of the cars, a great, friendly personality, and a real talent for customer service. He's the reason I went back to Reliable to buy my car. As far as my experience with everyone else at the dealership, everyone I spoke with was friendly and helpful. They really went out of their way to make sure I had a positive experience. I'vealready recommended Joffrey and Reliable to several people that have admired my new car, and I will continue to do so.

tjfyre

27 de dic. de 2010

Really they were all very helpful and still are helpful even after the purchase of a vehicle. I can call up either John or Mike if I have questions and they always provide the best service. If there is a question they don't have a answer too, which is rare they will find out and get back to me. Overall I loved my experience with Reliable.

inichols

23 de dic. de 2010

I got my trailblazer fixed about two weeks ago at Bravo Chevy. Then this past saturday the same part i got fixed broke again. I called Reliable that morning and talked to Don Poling the service director i told him my situation how i was in town for the military and couldnt bring my suv to Bravo. He treated me with the up most respect.Being in the military people try to take advantage of that I did not feel that with Don he looked over my truck himself and took care of me. Don has made me a life long customer with him, he takes care of his customers including the military customers, i will always come back to see him about my suv even if its 300 miles from where i live. I will tell all my friends about the service at Reliable and how they treated me they treat you like family.

titanii

21 de dic. de 2010

Marcus was extremely helpful in getting us into a vehicle. In addition to Marcus, his manager Miguel Rojas and the business manager Lenny Ruggiero were very helpful in this process. All bent over backwards to get us the loan approval and giving us a very good amount on our trade-in. My wife and I would very much like to thank all 3 for their help.

brianjenne1

20 de dic. de 2010

I would definitely recommend Reliable to anyone else. The people at reliable are very friendly and helpful. Even when we ran into some finance problems they worked with us quickly and effeciently. The options they gave us with the vehicle made it seem worth buying a new car.

Lonnie Miller

18 de dic. de 2010

We had a new Handi,it made so much road noise we wanted something else. We went to the chev.dealer because we have always had Chevys before and liked them. We have dealt with Reliable before and liked them, we were right,thy were great to work with.Lots of fun to top it off. We had bought a car from Paul before. Kris was new to us,we liked him,he worked hard for us.We would go back again.the dealership is great to work with. Thy try hard to please everone.

motox926

16 de dic. de 2010

I bought a Silverado truck. They were very willing to find the exact truck I wanted. Everyone was very friendly and accomodating. Kris, our sales consultant, made sure we knew every feature on our truck before we took it home.Usually entering a dealership is a bit intimidating....our experience here, was just the opposite.Thanks.

darlene885

10 de dic. de 2010

Service was great from the moment I stepped out of my car until the moment I drove off in my new car. Howard was amazing, he did everything he could to make sure I drove off in a car that day. He got a car that was comfortable for me and that suited my needs. In reality, everyone was great. They made getting a car hassle free and made me feed secure about my decision.

absolutlyno

2 de dic. de 2010

these clowns are sad excuses for service. My dog could do better work. My check engine light in my 06 tahoe came on, i noticed it hadnt been shifting well either so i brought it in and asked them to look at transmission..3 days later after numerous calls they finally "looked" at my truck and determained that there was no problem..... well there was, on my way to Casa Chevrolet the transmission went and i had to call a tow truck. while it was at casa i also had to have the dashboard replaced because some idiotbox put something hot on my dashboard and melted it. Thanks a lot jerks at reliable!!!!! thanks to you idiots i had to spend several hundred dollars i dont have to replace something you ruined. And of course they denied melting my dash and stand by their claim that nothing was wrong with my truck. If there wasnt than why did it leave me stranded less than 2 miles from your sorry excuse of a corprate run dealership??????? I would recomend Casa's service team anyday i would NEVER EVER go to reliable again. I have also heard that the nissan side of reliable is just as STUPID. It takes an entire day to do an oil change after they tell you it will only be a half hour. and if you are with Reliable...please DONOT contact me i have had it with you and have zero desire to ever speak to anyone within your company again. if you had worked with me in the first place i wouldnt have posted this review, or contacted GM about this issue. I just want someone to know what they are up against if they are needing service, so they can plan on wasting several days, be prepared to be frustrated and have a tow truck on stand by

debterdot

20 de nov. de 2010

Bought a new car from this dealership and had the best buying experience we have ever had. Trent Jones is an excellent and knowledgable sales representative, who listened to what WE wanted and found the perfect car for us. Lisa Camarillo as the finance representative went above and beyond to find us a financing plan that met our needs. She also listenend to what we had to say and found us a great plan and worked some flexibility issues that we were working around at the time. She did all she could do to make sure our buying experience was a positive one. Trent and Lisa are awesome folks that do all they can to take care of you the customer. We have met and talked to many other employees of this dealership since buying our car and all have shown a genuine interest and a willingness to help us at any time. They definitely treat you like a part of the family instead of "someone to take money from and now go away" like some dealerships act. These folks are constantly trying to "re-win" your business by meeting your needs even after the sale.Excellent dealership, excellent people. Thank you for all your help!

tahoefamily

15 de nov. de 2010

I had been to every dealership in albuquerque and dealt with many salesman! What a jungle out there! My family and I were pleased when we went to Reliable Chevrolet. We were approach in a friendly professional manner. Phillip Cordova was our sales person. He was honest fun and friendly but was serious when it came to making a great deal for us! The whole experience went smooth and headache free. My husband and I tell everyone we know to get their cars from reliable and to ask for Phil. Twothumbs up from the Martinez family, ten thumbs total.

mtilton

3 de nov. de 2010

Great Experience, very knowledgable sales staff that was easy to work with. Marcus' familiarity with the vehicle and how it compared to other makes and models was outstanding. Miguel's no nonsense approach to financing and his willingness to "deal" was refreshing. They actually made purchasing a new vehicle enjoyable. Thanks

ricco

19 de oct. de 2010

I have purchased 3 autos from this dealership in the last 8 months. From the initial purchase on all three to the service department work on warranty items and oil changes I have been completely satisfied. I have a 2010 Camaro, 2006 Nitro and a 2006 Pt Crusier that i have purchased at Reliable. The service I have received from begini9ng to end so far has been the best. I highly recommend Reliable Chevrolet.

rmason5146

29 de sep. de 2010

As a single female, buying a new vehicle is on the TOP TEN things I hate the most,,,, I was so impressed with the low key, no pressure sales approach of Paul that although I had intended to just LOOK at cars that day, I ended up buying!!!Everyone was very friendly and helpful and worked together as a team to get me out of the dealership as quickly as they could so I was extremely happy with the whole experience. Thanks to everyone involved!

Mat Trujillo

25 de sep. de 2010

I was looking for something new, but Kris found me a beautiful 08' truck that was traded in less than a week before. Kris is a real good guy, and is easy to talk to. From Kris to the sevice dept. that got the truck clean and waxed in a day to Yvonne getting the paperwork done, they all did a SUPER JOB!!! THANKS GUYS!

speedemon6

21 de sep. de 2010

Paul was very forthright and honest. I appreciated his candor and openness with my wife and I during the sales experience. He made sure all discrepancies were addressed with our new vehicle (i.e. over-spray from the bedliner removed, scratched driver side rear view mirror was replaced). THANKS!

amberlwar

18 de ago. de 2010

Reliable Chevrolet has restored my faith in purchasing cars from direct dealers. Paul Potter and Ken Willis did not haggle like typical dealerships. Instead, they offered a fair price that beat any other dealer in town. They resolved small issues immediately and continue to ensure complete satisfaction. I was so satisfied with this dealership, I purchased two brand new vehicles from them! I would highly recommend the services of Reliable Chevrolet when looking for a quality product at a phenomenal price.

brianjking

6 de ago. de 2010

I was greeted with friendliness and without any high pressure sales technique. I was shown many vehicles that fit my budget and my family's needs. Mr. Potter stayed with me throughout the sale and answered all of my questions in plain English, including the questions I had about financing the vehicle. I would recommend this salesperson and this dealership to others.

pbread168

6 de ago. de 2010

As I walked on the lot Kris approached me in a non aggressive manor and made me feel right at home. He show me several cars but led to my midlife dream car. He got me into an affordable Camaro and worked with me to make it a comfortable transaction. I was quite impressed with Kris' knowledge about my new Camaro as well as his concern for my needs in an everyday car. He assured me that this would satisify each of my concerns and he was OH So right. Thank You Kris for all your help and support in purchasing my special toy!!!

alibella

2 de ago. de 2010

The atmosphere and the employees were welcoming and helpful. any and all questions i had were answered. My vehicle was ready when they said it would be and it was running perfectly after its service. I would most definitely recommend this dealership to everyone I know.

suggie

2 de ago. de 2010

When I drove up to the service dept,the employee(Keith) greeted me was very polite and took great care of me. It was nice to see how professional he was, my vehicle was ready within the time frame. My car was washed after they serviced it. I will come back to Reliable for all my vehicle needs.

Dizzy

1 de ago. de 2010

Ive just provided a review for Reliable Sales, but wanted to also provide one for their Service Dept. With all of the vehicles we have purchased from Reliable (as mentioned in my Sales review) we have obviously had to occasionally utilize the Service Dept for a few warranty and recall items over the years. The service Advisor we have always picked on to assist us has been Rich Difino. Rich has always greeted us by our first names and has always delivered as promised. Rich communicates the status of our vehicle repairs in a timely fashion with explanations and advice that are easy to understand so that we can make wise decisions on how to proceed. Our vehicles are always returned to us freshly washed which is just the icing on the cake. Ive also recently had the privilege of working with Mark Sanchez (their shop foreman) on a transmission concern of mine. This young man probably spent a total of 4 hours of his time with me over the course of two weeks answering my questions and researching to find a solution to my problem. Never once did he make me feel as if I was bothering him and always made sure that I was comfortable with the answers and solutions he was providing. This is the personal touch that we have come to expect from Reliable Service!

thaitis

30 de jul. de 2010

I have been working with this dealership for years. I will NEVER work with any other dealership EVER. I have never been treated with such care and will NEVER leave them. Before Reliable and Kurt Jones I never thought a positive experience was possible, but it does! EVERYONE SHOULD GO TO THIS DEALERSHIP! As far as me and my family are concerned, there is no other dealership in the state of NM!

pinkierox2

30 de jul. de 2010

As far as car dealerships go, I was intimated by the size of Reliable. It's an extremely large lot, and I was prepared for the salesmen to descend like vultures, but I found quite the opposite actually. Upon arrival, one solitary salesman politely approached me and asked if I needed help with anything or if I would like to speak to anyone directly. I had a slight idea of what car I was interested in, a Chevy Malibu, and the salesman directed me to all new and used Malibus, showed me every feature, color, etc. available. He was not persistent to the point of dissuasion, but instead extremely informative. I got to speak to a Sales Manager directly, something I have never really experience before, and he worked with the monthly payment I was set on, getting me the car I wanted for the same monthly payment I was currently paying for a much less valuable car. Overall, my experience was great! I was not hounded or cornered, but instead informed and guided.

Kalifriend

30 de jul. de 2010

Ken Willis was quite helpful and very professional. Thanks reliable !Would recommend to all my family and friends. I love my Malibu and the price was great. I shopped other dealerships but the people at reliable were by far the best. Again thank you.

vinsona

1 de ene. de 2007

My wife and I visited reliable Chevrolet for a test-drive. A sales clerk, Adriana, asked for our phone number and I told her I did not want to give it to them, as I did not want to receive sales calls. She then said her manager told her that she could not take us on a test drive without the number as they needed them for "safety". I said I would give it only if they guaranteed I would receive no sales calls, which she guaranteed. I then gave her both my cell number and my wifes. The next day we received a call from their sales department and we asked them not to call us again. Over the next week we received over 6 calls. On one occasion we spoke with Adriana again and reminded her what she promised us and asked her not to call. On each occasion we actually spoke with someone, they assured us they would not call back. However they keep calling. Therefore I went back in and spoke directly with Scott Lewis, the New Car Director, and told him not to call us again. He assured me they would not. Since that time nearly 2 weeks ago they have called and left messages three times. Earlier today I received another call from a sales associate, told him not to call again and told them I would report it to the Better Business Bureau. I feel that Reliable Chevrolet acquired my phone number fraudulently by blatantly lying to me and is now, by continuing to call over and over again, harassing my wife and I. We have received over 10 calls on our two phone numbers. This is unacceptable and I have reported this to the Better Business Bureau.