Nickkrmr

19 de jul. de 2015

I purchased a 08 chrslyer aspen. Before the purchase I noticed some issues. The vents didn't work. The defrost. And some noises. The sales.an told me to buy it and they will fix the issues . Just make an appt. Well I did. And they refuse to fix my problem because they found out it will cost them over 1k to fix. That's wasn't my fault they made a deal and promise. I wouldn't have bought the car other wise. How can I drive a car in the winter with no defrost. The salesman admitted to knowing and saying this to me. And the management still refused to help. They won't even look at the other issues. And the car has a air bag recall that they won't fix also. . I called over 20 times and never got a call back . They just say. We will have some one call you today. And they just ignore you. Then Iwent to confront them and was treated very rude and unprofessional. I have then on my voice recorder admitting to telling me they need about the issue and agreed to fix it when they sold the car . But won't fix it after they got my money. Never go to this dealer.

iPhone

29 de abr. de 2015

Absolutely horrible customer service in the service department. Very disappointed. He came up with every excuse why my truck was not being worked on. I had an appointment scheduled around work and he assured me it would be done in a certain time period. But he was short 3 people, there were 8 cars ahead of mine, he tried calling me 3 times, the list goes on with excuses... You call that customer service? No missed calls or voicemails and I had to call him to find out the status of my truck... First and last time I will go there.

rob

27 de mar. de 2015

bought a truck from them went to go get warranty work done and it was going to hassle for over 40 days now trying to get my truck back

Dstyler07

23 de mar. de 2015

My experience with place is not that good they just want to make a sale then after that your on your own. The sales man was nice but the guy in finance was rude and does not want help at all. He spelled my name wrong as well as my wife's name I called to correct it and they just tell you to handle it yourself. They also put the wrong name on my Sirius radio as well as the name they sent jeep. I also told them to register the vehicle in my name and they used my wife's name which would be fine if she had a license so I had go back and fix this. I will never buy another vehicle here again!!!! You get no service when you come here and they don't listen to there customers.

wsmith1213

30 de ene. de 2015

I called these guys at 3:45 on a friday because of a flat tire, Tony Pitt took care of me when I got to the dealership, he checked to see if it was a simple puncture but it was a sidewall tear. they were still able to get a new tire on and have me on my way in less than an hour and theyre price was lees than mavis tire who didn't have the tire in stock!

KurtzmanCars

5 de ene. de 2015

I cannot believe the low rating and negative comments from other people. We buy many cars/trucks ~ up to around 30 now ~ and this dealership was fantastic! Anthony and Bill were great and everyone met our needs. We will definately buy from here again. I love my new 2015 Jeep Grand Cherokee Altitute.

scando100

4 de ene. de 2015

Also gave me price for trade in 11300 then week later change to only 10000. Don't buy car here.the first guy wouldn't even want to make a deal or return my email!!!

Andrew Frank

15 de nov. de 2014

In June of 2014 I purchased a brand new Ram 1500. A few weeks later I received a recall in the mail regarding the rear shock absorbers. The recall explained that they may fail without warning causing a crash. I made an appointment to bring my vehicle in for service. My truck sat there all day and when I went to pick it up they informed me that it was one of the vehicles effected by the recall, however they did not have the parts yet. Three weeks later they called and said the parts where in. I arranged to drop the vehicle off, which is a hassle to me as I had to leave my work car home. In the late afternoon they called and said it was ready. I proceeded to pick up my truck only to be told the both sides needed replacement and they only had parts for one so they did not due any of the work. A few weeks again passed and then I was contacted to bring in the vehicle for the repair. I explained to them the inconvenience as far as not having a vehicle for the day and they said since I don't have a contract for a loan vehicle there was nothing they could do. I scheduled the repair for a Saturday to avoid any dilemma. The man on the phone ensured me that he would get my truck done first and it would only take two hours. Five hours later I am still sitting here with no end in sight and they can't provide me with a loaner vehicle. The customer service and efficiency of the service department is horrible and I will never return here. After reading all the stories on here, there is absolutely nothing they can do to convince me otherwise

rsclark

3 de nov. de 2014

Purchased a Dodge from Seth Robinson over Memorial Day weekend. Was very happy with my experience with him as well as the finance department (Bill Milano). Went there because they had the exact vehicle I was looking for and I paid the price I was looking to pay. We tried a local Dodge dealer initially and to our surprise and disappointment made little progress. Suresky was just the opposite. They appreciated my preparedness and I was in and out with the car in a few hours even though I walked in off the street with no prior contact. Would recommend Seth with no reservations. Thanks for making it a great experience.

Rnuo

15 de oct. de 2014

Rely bad Mest up my paperwork my licens suspendet for 100 deys and my car no plates for 100 deys. Never agen I went back for them to help me out. To fix my problem the general menager Jeff call a security on my the kick me out Is that how you treat ur local costumers. NEVER AGEN EVER

r nuo

15 de oct. de 2014

this dealership omg never agen iven if they give me a car for free they mest up my paperwork when i whent back for them ti fix my problem guess what they call security on me,,the general manager Jeff a real dosh-bag they sey 100% costumer satisfaction yaa right 100% to mess up ur license im suspended for 100 deys new buyers ther are moch beater dealership around please do your self big favor DO NOT GO THER

chasjd

21 de ago. de 2014

sold me a dodge caravan 2012 with bad rear breaks will send a file DEPARTMENT OF MOTOR VEHICLESConsumer Complaint Center they did not perform a proper inspection of VEHICLE this dealer inspection station should be investigated they do not check breaks properly

happy2b

14 de ago. de 2014

not a good dealer not friendly,not willing to give full details,no pleased the deals in the Newspaper are not honored not honest people

SamuelAdams

13 de ago. de 2014

I brought a used 2005 Dodge Magnum from these jokers. I live 160 miles away and with less than 500 miles on the vehicle the engine light came on. At this time the vehicle was running rough and just about stalled out at stop lights. I contacted the dealership and told them of the issue and they wanted me to drive it back to them, 160 miles away!! I wasn't going to risk breaking down or damaging the engine so I asked them to come and flat-bed the vehicle to them for service. They refused so they said to take it to a local dealer for troubleshooting which is about 8 miles from where I live. The local dealership fixed the problem in a day but Suresky refused to pay the dealership for fixing the vehicle making me have to pay for them. After numerous emails to them they still refuse to reimburse me for the cost of $265 plus tax it cost me to get the vehicle fixed. This is how they stand behind their products?!? Should rename the dealership "STAYAWAY".

danusia1224

27 de jul. de 2014

I purchased a 2015 200c and after the deal was done, I got handed the keys and that was it. Sales guy didn't walk us out, didn't go over the interior of the car & didn't explain anything about uconnect or any other features. When I left with my brand new car, within 3 miles the engine light came on. Went back and later found out it was a loose clamp which allowed the antifreeze to leak out and overheat the engine. I spoke to some manager who was going to send me a gift card for the inconvenience and its now 2 weeks later & still no gift card. Truly disappointed with this dealership and I will not recommend them or go back there for service. I'll travel further just to get to a dealership that I trust.

Schrammy46

5 de jul. de 2014

Went to buy a new jeep salesman and manager said they will buy my car outright when they came back with that stupid paper they give you to sign I noticed they tried to hide neg equity in the loanWhat knuckleheads

Drew4633

28 de abr. de 2014

This place is the worst servicing dealership in the US. The issues are deep and they are not customer focused. My car has been in seven times for the same issue.

chico315

25 de mar. de 2014

WARNING: You must bring a piece of meat before approaching managementIncapable and unable to perform necessary repairs as per guarantee I was told in the most unfriendly, frightening and unprofessional manner to take my vehicle to place of purchase. This halfwit idiots will force you to request police and court interventions.

joeysmith6

23 de ene. de 2014

I had inquired online and didn't get any response from the internet coordinator Josephine Vaccaro. Other dealers got back to me right away, meanwhile 7 days went by and still nothing from her or anyone from this dealership. I will NEVER recommend Suresky's to anyone shopping online!

scottsoxfan

23 de nov. de 2013

Being in the market for a smaller SUV, I conducted my due diligence in my research of certain vehicles and was intrigued with the 2014 Jeep Cherokees and 2014 Jeep Patriot. I also was interested in test driving other manufacturers prior to finalizing what vehicle I would actually buy. Dragging my wife along, we came upon Suresky's...a large Jeep/Chrysler/Dodge/Hyundai dealership, particularly in Orange County, New York. They are aggressive in our area spending much on advertisement in our local papers with 2-3-4 page ads, etc. One would believe that their sales philosophy would be to sell / sell / sell, with quotas owed to the various manufacturers. At about 1:00 p.m., we pulled up and parked outside of their tremendous showroom, noting that an attractive red Jeep Grand Cherokee was right outside the entrance. There, we were greeted by Dan, who introduced himself as a sales manager; we told him we were interested in test driving the Patriot and Cherokee... he told us he would assign a salesman to help us; we entered the showroom and were greeted by two salesman (one man, one woman, both in their young 20's); asked if we were being helped and at that time, Dan brought to us, John. Introductions were made and we were brought back to his desk; he asked us to what we were interested in and we told him that we wanted to test drive the Cherokee / Patriot; to qualify our final list of choice vehicles; with the showroom practically empty, John asked us "if we could come back sometime during the week, at a time where it wasn't so busy" as to suggest that since we were not in the market "today", he was not interested in selling us both the Jeep and Suresky's...this conversation occurred in front of Dan; whom I looked at for a reaction to such an unprofessional request - Dan said, and did nothing; we proceeded to get up; Dan asked if we wanted John's business card to which we politely declined. By the way, there were little customer transactions and two to three salesman standing around talking with each other - frankly, the dealership wasn't busy at all. We went to three other dealers who were more than happy to show us their product and all represented their dealerships well. What did I learn? Easy - I'll never go to Suresky's again and plan on visiting the Jeep dealership in Warwick. Suresky lost a potential future customer as well as everyone else whom we come in contact with to share our infamous experience with Suresky.

BigBlue73

19 de jul. de 2013

A friend of mine purchased a vehicle from RI Suresky about a year ago and has not stopped talking about the professionalism since his purchase. My time was up for a new vehicle and naturally I came here. My friend couldn't of been more spot on when it came to professionalism, friendliness, and customer service. Mr. Colin Johnson, who was my sales man, was awesome! Every question I had was answered which made the purchase that much easier. Even sales men that were not involved with my sale came to me and asked if I needed anything. They offered coffee and or tea or water. The quality of service was great and I would highly recommend any of my family or friends to come here. As everyone knows purchasing a new vehicle takes time and lots of paperwork. After all the paperwork was completed and the vehicle was ready, Mr. Johnson took even more of his own time to go over anymore questions I had and took me through all the gadgets that awaits me in my new car. Overall, RI Suresky without a doubt is the place to purchase your next vehicle and you cant beat the price.

cd847165

9 de jun. de 2013

Best dealer in HV... Very professional upfront and honest dealer that worked diligently throughout the whole sales process from meet and greet, to finance till I left the dealer lot, they work hard to get me in the perfect wrangler I was looking for.. If your looking for any Chrysler, dodge, jeep ram as well as hyundai there is no other place to look then here!!! would buy again in a second!!

kozyjozie

16 de may. de 2013

Suresky is one of the best dealerships around. As soon as you go to the Service, they get you checked in and start working on your car immediately. Doug took real good care of me. He even got my rotors changed due to pulsation, even though i was out of the 12k warranty of the vehicle. I will always buy my cars at Suresky and have them serviced there. If you walk into the lot to purchase a car, you get taken care of immediately. Unlike other dealerships. Phil Katz always takes good care of my family when we are there. I have referred all of my friends and family to Suresky and sent them straight to Phil Katz. Thank you Phil for going above and beyond to make a smooth transaction for our family. I have bought two cars from Suresky and I will be going back soon to get my son a car. The service department always takes care of you as well. They even send in a service advisor asking if anyone wants a ride to a diner, and they always have coffee and dunkin donuts for the customers. The waiting room is nice and bathrooms are always clean. there is even a little play area so that the children do not get restless. This is, hands down, the best place to do business. Thank you Suresky. It is worth the drive, an hour and a half each way. But well worth it.

Dina1114

22 de mar. de 2013

I recently dropped my car off for service and noticed that round wheel boots were being placed on my tires and I asked why and was told that this was a new wheel alignment tester. A printout was handed to me indicating that I needed an alignment. I agreed to the work believing that the alignment would be one of the repairs that would be added after the diagnostics were done. Later in the day, a service assistant/tech called and itemized the problems that needed repair which included the wheel alignment at a cost of $590 and I asked her to wait until I checked with my husband who said not to get the work done. Because the $590 quote included the wheel alignment I presumed that the work had not been done. My receipt states "No work done at this time customer declined all repairs." It appears that their practice is to get you to agree right away to at least one repair that they do before checking over your car. When I called the service manager he said I signed a paper authorizing the service center to do the wheel alignment although no copy was given. He offered to take $100 off the additional service if I have the work done there. Not satisfied, I called Jeep customer service who spoke with the service manager and they said they had to go with what the service manager said was my agreement to have the alignment done. Suresky's has not heard the end of my complaint. I think a resounding "buyer beware" is the best advice I could give anyone planning on doing business with this company.

lilmamabear07

5 de mar. de 2013

This is my second time buying a car from this dealership. And both times i had a great experiences. Just bough a Nissan Sonata. They made sure we walked away with the best car for us for the best price. Very friendly and when called about questions was answered right away. Only took a few hours to get approval and drove home with the car.

Joedaplummer

13 de ene. de 2013

This is by far the Worst dealership around. The staff is unable to fix a problem the first time, causing you to return several times for any repairs. Then they have the nerve to treat you like the're doing you a favor. They attempted to charge me a deductible for a warranty re-repair. Stay away from this place.. I wish someone has given me this information before I purchased my jeep there.

kszelestey

30 de dic. de 2012

Went to look for a jeep patriot/compass and the dealer had no idea where anything was in the lot. I ended up locating vehicles in the lot before they could and had to clean the snow off them myself before a test drive. Very unorganized and seemed like I knew more about the vehicles than she did. There was no sense of urgency or any attempt to make me feel like a welcome customer.

ny4weezie

14 de ago. de 2012

REAL PEOPLE WITH REAL ISSUES ... a TRUE & HONEST STORY must readWe went in with a few probs to be verified & fixed. We also has the ext warranty where time was of the essencethey were asked to do the O2 sensor since it needed NYS inspection so we payed the $100.00 ded for warranty & I believe all total $350.00 (avg chrg)for the o2 we also asked them to check the brakes, BOTH back door locks (both broke) & the auto side door is broke (they never checked it later said nothing was wrong but it is still broke too also to find Tony never put on R/O order)car was there over a week & even brought back after receiving O2 (had to order)& then has a few more daysin addition the PS pump was squealing BADLY (not warrantied) but the Tech says its the Rack n Pinion(is warrantied)so they had to get pre autho to do the work & said pumo would be $350.00 to fix & they recommend after replace of rack - I called to F/U & Steve got sh***Y & said there still waiting for autho & they would call us WHEN it came thru so its 4 mos I'm still waiting was I supposed to call back & CHASE THEM after his NASTY UNPROFESSIONAL treatment ?? I later saw MULTIPLE reviews HORRIBLE = STAY AWAY FROM THEIR SERVICE DEPT listing price, time expectancy, treatment etc ...... ALL I can say is I AGREE STAY AWAY

angie056

21 de abr. de 2012

My husband and I had shopped around for a new vehicle. After visiting several dealerships with little satisfaction we came across Suresky, Goshen NY. Saleperson John DeMarco whom we informed we were just pricing and gaining information and were not ready to purchase until we were satisfied we were getting a good deal.Mr. DeMarco was not only accomodating but extremely informative, professional and not pushy at all. John went out of his way to educate us on different model vehicles as well as give us pricing information and help us to find a price range to help keep us in our budget. John went way above and beyond considering his time with us could have been spent selling a car to a more serious buyer.We were so Impressed and truly felt John was more interested in helping us than taking our money. In total we were at the dealership about 2 hours where other dealerships couldnt be bothered once they realised we weren't ready buyers. Thank you John DeMarco for your courtesy, respect, knowledge and concern. We will see you soon to bring home our new car and will recommend you to everyone we know.

mmacleod

1 de abr. de 2012

I went into Suresky Dodge today to get a quote on a new car. Our salesman John DeMarco was working up a quote for us, meeting with managers. While we were waiting, we walked around the showroom looking at their vehicles. We waited for about 20 to 30 minutes. We were not impatient nor did we say a word to our salesman about it taking a long time. He came back with the quote and immediately said to us "it looks like you want to get out of here standing their impatiently with your hands in your pockets, but you are not buying something at Walmart". I asked why he is giving us such attitude and he said that he wasn't. I guess we were supposed to stay sitting in our chairs the entire time. This is not the only problem, but by far the biggest and also the reason we will not be giving them our business.We were given a trade in for our car $2000 below the Kelly blue book, but it only has 85,000 miles and is in very good to excellent condition. They also, only took $1300 off the sticker price. They write up their quotes to deceive customers. The price at the bottom is how much you will owe after your downpayment and trade in. They try to make it look as though you are buying it for much less.

Atucc

29 de mar. de 2012

I went to the dealership ready to buy and negotiated a good price for a 2012 Challenger. But, ultimately the discourtesy of both my salesman, MJ, and the manager, Dennis, drove me away. And today, I bought the car from another dealership. The deal I negotiated with MJ was for $X plus tax and title. I specifically asked if there were any other fees, and was told no. Then, come paperwork time, MJ hits me with a $75 document fee. I am aware that this fee is pretty standard in the industry, but the deal we negotiated was inclusive of all fees except tax and title. When I asked MJ to honor the deal we made, and I refused to pay the document fee, the manager, Dennis came over and said "I'm not giving you another dollar." Nice way to talk to a customer. Then, on my way out, MJ told me I "have no class." If you're in the market for a Chrystler, Jeep, or Dodge, I highly recommend you go Rockland instead. They were top notch; my salesman, Walter, especially.

Patrica Pedersen

3 de dic. de 2011

my 2007 wrangler X must have been build on Mon!! numerus problems : heads , exhaust, fuel , wheel bearing , brakes, sensors , radiator catalitic converter and another number i have forgotten--- BUT -- the dealer stood behind their product, everything was repaired and or replaced, most of the time with a smile --- Suresky did not build the jeep but tried to make my not less the 20 trips as painless as the situation allowed . Once I did have to escalate the issue to thier top management who got involved and solved the situation to my satisfaction . I was one of those small group of people who purchased thier LIFETIME bumper to bumper warrenty when it was offered for a short time back in 2007 . This is my 3rd jeep and I am still a believer my fourth will be from Suresky again

tatravers

25 de oct. de 2011

The reverse gear on my Dodge Nitro had stopped working and was towed from the original dealership to Dodge Suresky. I soon received a phone call from the service department that tried to charge me for parts their technicians might break while removing, miscellaneous labor charges, a brake switch light (which was fine before they had it) and transmission flushing (which is covered by my warranty). Warranty covered $2,700, while my deductible, as expected was $250. Marco (service advisor), told me I was responsible for $680.00 in additional fees. After telling him to not work on the car until I spoke to my warranty company, he leaves a voice mail a half hour later explaining that the parts they had to break to get to my transmission, did not break. This brought my payment down to $540. The service advisor stated that I should be happy they were covering $2,700. I replied with, 'that is why I paid an additional $2,000 when I bought the car.' These are services I paid for. In person, I asked for copies and an itemized pricing list for all services. When I questioned Marco about my brake lamp switch (which controls all of the brake lights, reverse lights etc.) he deflected, saying I should take it up with Mazda, where I bought the car. I spoke with my warranty company earlier that day, explaining the conflict in payment arrangements. After receiving the copies I had asked for, Marco assured me that he could get some of the fees "waived".I picked up my car on Wednesday and paid only my deductible. The following Saturday, I heard a clanking noise in my engine, I immediately lost power under the gas pedal and my first thought was, transmission! I made it to a parking lot, shut the car off and tried to turn it back on. The lights came on and a clicking sound ensued. I contacted Suresky, who shuffled me around 3 or 4 times before reaching a manager and demanded a tow. 1 1/2 hours into rebuilt transmission (which cost $3,000), an "unexplainable internal malfunction" that caused the starter to fail, as stated by Marco Sanchez and Doug Dulgarian. Unexplainable internal malfunction...? I would have never contacted Suresky again, if I did not know they were 100% responsible for the careless repair on my transmission. My vehicle has high mileage (which Doug, the service manager, clung to for dear life in repetition) but there was absolutely NOTHING wrong with my starter before. They needed to remove it to get to the tranny, which when questioned, as I played stupid, Doug stated, "No, the starter stays in the engine." Suresky would have rated a negative number because of bad service, patronizing the customers and basically not being responsible for the vehicles or service they provide. I have filed a complaint with the Better Business Bureau, Department of Motor Vehicles and am currently in process of serving them with a summons for small claims court. I am only looking for my deductible,tow fee, and court costs as compensation- a fair trade at the least.

thecarguy00

19 de jul. de 2011

Recently found myself very interested in a new wrangler. After some research i settled that i want a new 2012 because of the new engine. I visited tye dealership multiple times and came in contact with jason m. He was very knowledgeable about the vehicles and was able to answer my questions. He showed me how a current model wrangler would benefit me but in the end didnt try to force me into something i didnt want. Almost had me in with zero percent but the new engine and transmission for me was really the selling point for my new toy. Look forward to taking delivery in the next month or two! Will update when i get ky new car!

Bugleboy1000

14 de jul. de 2011

I was told this dealership is the best place to go when it comes to price, package deals, and customer service. Sadly none of the above is true. Prices are ridiculous, the customer service was even worse. The salesman I dealt with, Jason Madison, was not only a disgustingly disorganized person to look at, but his attitude was uncalled for. I overheard him making dirty jokes and even making fun of previous customers. When I asked him questions about the cars I was interested in, he was impatient and at one point he told me I may be better off buying from a used car lot, not an actual dealership. Also, this salesman tried to hand me off to another salesman and still tried to get a percentage of the deal. I made sure to tell the general manager that I was so disgusted with the treatment I got from Jason Madison, that I would not buy a car whatsoever if Mr. Madison was going to make money on my car purchase. He overheard me and he then went on to whisper things to coworkers behind my back about me I'm sure. I wound up not buying anything because I just got the feeling most people running that place weren't much better than Jason Madison. I hope he gets fired for his horrible work. DO NOT BUY ANYTHING from JASON MADISON!

masthope1

27 de oct. de 2009

I took advantage of the cash for clunkers deal and traded in a 1997 Explorer. What a deal I got! I think I paid $9,400 for a brand new Hyundai Elantra! Can't ask for a better deal than that...$4500 for my truck, $2000 from Hyundai and $2000 from the dealer...total no-brainer!They were very busy there (clunker sale) but very professional. Honored rate and made deal happen. I am very pleased with the overall transaction and would recommend them to all. Big inventory and professional staff...not pushy salesman that you often run into. Very nice experience!

tefloncoated

1 de sep. de 2009

I came in to this dealer to cancel my newly purchased extended warranty, which is fully refundable in the first 60 days of the contract.From the beginning of the conversation the salesman that i dealt with (Victor) was not very friendly. It was clear that my business was the least of his concern and he had no desire to help me.I was asked for the paperwork, then they told me that they cannot cancel the contract without seeing the vehicle first. I dont know why they need to see the physical paperwork or the vehicle - all i wanted to do was close the contract that was never used or had any claims on it.When i came back with the vehicle, Victor wouldnt even come to see me, he kept sitting in his cube upstairs. I was told he was dealing with a customer and it would be another 45 minutes before he could see me. He was in his cube alone and not on the phone. A blatant lie.Speaking to the manager resulted in the same thing, he didnt even ask me who i was there to see or for what reason.I would not recommend this dealer.