Dawn Edwards

6 de jul. de 2021

Ricart will provide excellent service when selling you a car or when badgering you to trade your current vehicle for a new one. Trying to get your three year old car scheduled for a serious service issue is less effective. My car won't start but they can't get to it for ten days. When I called, twice, to try to arrange a loaner car for the meantime I never received a return call. I realize that it was a holiday weekend but a ten minute phone call wouldn't have taken that much time from their day. And while I hate to pull the cancer card, I have to have a reliable car to get to my doctor appointments and chemo treatments. They were made aware of that in both of my messages and still no call. I was thinking of trading my car in this fall for a new one but it looks like I might have to go to a different dealership. Addendum: I finally received a return phone call and they've found an interim solution while we wait for my service date.

dbcanup

1 de abr. de 2021

Hyundai Service advisor, Amber Mann is the Best, Most Professional, Patient, Courteous, Positive, Knowledgeable, Pleasant, and Best Employee ever (Ricart is lucky to have this employee!). She deserves a raise! She stays positive even when rude customers are upset that their car is having issues. She goes beyond what could ever be expected and stays positive. She has always explained any issues clearly and really knows what she is doing! Please commend her on a job well done for many years! She is the reason I use Ricart for service!! I have purchased my last 5 cars at Ricart, My kids have purchased their cars at Ricart and I recommend Ricart to everyone I know. Special folks like Amber make Ricart a great place! Thanks Amber!

Aleksandar Kotevski

11 de ago. de 2021

Special Thanks for the service advisor Asia Anthony and her positive advisor look to help costumer and make sure they leave safe and special Thanks for the service department for correct my issue replace new engine on my 2015 Sonata and gave me 100% warranty and drive like new car and wish them to have good always job and help other and best growing business well....

Nate Dinsmoor

12 de ago. de 2021

I was really looking forward to purchasing my first new car with Ricart but sadly due to a salesman (Nathan Keasey) lack of care and experience I will no longer be considering ricart. Very rushed and very unprofessional. Customer service is obviously not important to these folks.

Rowena L

21 de abr. de 2021

This is the Import .... I’ll went there on March 2021 to try to get my Payment down since I am single mom..I’ll can’t afford to higher payment..first I’ll tough they helping you in the End they rip off your money and they Cheated on you...they don’t tell you or Explained by one by one of the paper before you Sign in...they told me that the only you can get out the higher payment I’ll get this car for you...they give me a Brand new car to trade my payment...they said you monthly payment it’s gonna be $556 plus I’ll make down payment of cash on $3000 dollar..but they don’t tell me or explained to me that..I am gonna canceling your Gap insurance and put it down for your down payment for new vehicles plus for your $3000 dollar...was so shucked...I was hoping I’ll can get my Gap Insurance refund to use for my kids vacation..but now can’t very disappointed... Don’t even explain too you..they rushed you up too sign the paper boom.you can drive this with you home... They don’t help you even the loyal people and honest person..they take advantage of you..they try to get more money can get from you....as a single mom..working pay check to pay check can leave with..... when I’ll call them to find out they tell me there nothing can’t do to help you Sorry...that’s only word they give you...they can’t get your money for your Gap insurance that you been paid for...cuz they added for your down payment for the car pick up too you.... Shame of that people take advantage of the poor person..I won’t coming down here *only goods knows why!!