Rte66

28 de abr. de 2015

Bart Lane assisted me on 4/8/15; service and explanation of inspection well done. I bought the car from Rich Ford, and have had it serviced there almost exclusively.

Tim_ABQ

28 de abr. de 2015

I would like to take a few minutes to discuss the dealership. They are top notch in all aspects, and the service department is the best Ford Service Department around! They will go above and beyond what should be expected. I left another dealership for this one and I am willing to drive from Rio Rancho to have my Ford Flex serviced! I did not even purchase my Flex from this dealer, but that does not bother them - they treat me with the "red carpet treatment!" I briefly worked with the sales department and they were courteous and helpful without being pushy. I highly recommend this dealership!!

justme

18 de mar. de 2015

When I decided to buy from Don Chalmers instead, they would not leave me alone. I had to become really firm not to call me again. First it was the salesperson, then it was the next person up the chain. I must have received at least 6-8 calls. It just didn't stop!Then the emails started. I unsubscribed 3-4 times, yet the emails persist. I finally had to block them. They would email me at work and my personal email. No matter how many times I would unsubscribe and change my preferences, every month it was just the same! I would not go back.

andywx

3 de ene. de 2015

Traded in two nearly new vehicles, a 2013 Nissan Juke and Frontier and bought a 2014 Fusion and F-150. I had to fight to get the sales guy to come up to the lowest trade-in amount I could fathom accepting for BOTH vehicles and took the hit because the incentives on the Ford's were good. The Fusion's been perfect but the F-150 has had three issues in the first 45 days. A safety recall with the passenger seat airbag sensor, a driveline vibration at highway speeds and a gas gauge that's all over the place. I took my 2014 F-150 back to the dealership for a trade in appraisal after reading about the run around I was likely to experience from their service department about the driveline vibration as well as reading so many good reviews about the redesigned 2015 F-150. I was shocked that they offered me $10K less (paid $37.5K and they offered $27.5K) than what I paid just two months earlier. I purchase new vehicles every couple of years so I am well aware of a hefty drive-off depreciationbut $10K on a 4x4 I just purchased from this same dealership with only 1200 miles driven? Bottom line is if you have a vehicle you want to trade-in, sell it outright or go elsewhere because Rich Ford's policy is to low ball you big time on your trade-in and then spend 15 minutes trying to condescendingly explain how they came up with that number in order to distract you from the fact that their offer is rather laughable. To top things off, it turns out their extended warranty company (The Horizon Companies) automatically disconnects when you call their phone number and doesn't even have a web site. Really?! In this day and age? This seems awfully shady to me. Additionally, they list trucks on their web site as "Just In" when they're not due to be delivered on the lot for more than a month. How unprofessional and misleading of them! Unfortunately, Power Ford is owned by the same corporation so your best bet will be out of state where other dealerships in Denver, Amarillo, Lubbock, and Flagstaff know how to treat customers in order to gain genuine long-lived customer loyalty. Stay clear of cheap and greedy Rich Ford and Power Ford! Heck, try Don Chalmers for that matter although I suspect they're similar since their competition is sub-par. I was born and raised in ABQ and after living in other western states for a few years and experiencing what customer service can and should be like, I've learned that customer service as a whole in ABQ and NM is dismal at best. Go outside of NM and you'll be pleasantly surprised at the level of service you receive.Took the 2014 F-150 in to the Rich Ford Service Dept.with 1100 miles on it and the bad service continued. I took the vehicle in on a Friday at noon and the service adviser called me a couple of hours later to say they were backed up and needed to keep the vehicle until Saturday. I said fine but when Saturday afternoon rolled around and I heard nothing, I called the service department. The adviser that answered had no clue and said he'd check on it and call me back. Two hours later, nothing heard. I then called the adviser I dealt with in person on Friday and he said he was off but the guys working would call me back. Eventually he called back to tell me they'd need the truck until Monday. Ugh. I said fine and that I'm now eligible for a rental vehicle and he said Enterprise just closed. Of course they did. I called back Monday morning to find out the status of the vehicle and learned they really didn't do a thing to the vehicle until Monday morning and the technician said he couldn't duplicate the problems and that it checked out fine. I asked "how about the safety recall fix"?. "Oh, we'll get that taken care of today." What!? You've had my brand new vehicle for 4 days and didn't fix the factory safety recall issue yet? Wow. And Ford can't understand why soooo many people out there are skeptical of buying a Ford. This is exactly why! It's called INITIAL QUALITY!!!!! A brand new vehicle with three issues in the first 45 days and a service department that's incompetent to boot. I'll be going back to Toyota for life after this experience. I don't care how nice Ford vehicles drive. In fact, I just learned that Ford extended the powertrain warranty on our 2014 Fusion because of transmission fluid can leak onto the automatic clutch causing shuddering at highway speeds. Seriously FORD?

wsmckee

5 de dic. de 2014

I used the QuickLane to get a brake light replaced (for a very reasonable price!) and a simple tire pressure check. The customer service was outstanding, as always, and the work took about 40 minutes to complete which is awesome considering how busy they were. I just started going to Rich Ford because I inherited a 2012 Focus and they are the only ones I trust with fixing it and/or maintaining it. I have only been three times for simple maintenance, and each time I am amazed at the friendliness, cleanliness, concern for the customers' comfort, and satisfaction that I experience each time I go. Thanks everybody! I know you guys work very hard to keep Rich Ford up to it's highest standard and your work does not go unappreciated! I will be bringing my business back soon.

NMred

7 de sep. de 2014

I find it interesting that service department on internet and other public forums tend to save face: when let's review once again. You violated a legal contract in your service department and left a medical provider without transportation for 9 days. Bumper to Bumper warranty Corporate never understood why you did not provide transportation which is your responsibility for such. After this happened to me and I began to check around ABQ, I find it interesting that I am not the only person who you have treated this way. So you have a legal contract, you don't offer compensation for lost wages secondary to having no car that was your LEGAL obligation. The fact remains, Rich Ford at times does not abide by legal contracts and then thinks an apology is sufficient when there are lost wages. If you have the money to enforce RICH FORD to abide by their legal contacts then deal with them. I think there are too many business that get away with messing over people who don't have time or money to get an attorney to be treated as they should for a legal contract that was violated. The fact remains, They had a legal contract to provide a car for a customer whose car had bumper to bumper warranty and they did not do that. Nor have they felt the need to compensate the owner of said car for lost wages. Apologies do not make up for lost money and the reality of a medical provider without a car for 9 days. I did talk with members of Rich Ford team and experienced that once again on line they wish to be seen as cooperative and helpful. Different story with one on one..

corihetzel

5 de sep. de 2014

Today was the best experience that my husband and I have ever had buying a vehicle! We knew exactly what we wanted. Jeff listened to us as we walked together on the lot, answered all our questions and very kindly assisted us in buying a 2007 Trailblazer. This happened quickly and easily for the price that we were happily willing to pay. What a refreshing and surprising experience!

bvan72

31 de ago. de 2014

I was looking for a car for my daughter. Justin made that happen with out the back and forth haggling everyone hates. Trust me when you read this, Justin went the extra mile for us the entire time we were looking. I really appreciate everything he did and his calming attitude that put us at ease while discussing the purchase price. I would like to thank KASADI D, JIMMY G, REESE R, and RICH FORD!!! You all seen the smile you put on my face and I thank you for a smooth and easy transaction!! I cant believe I wasted an entire week HAGGLING at POWER FORD and should have come to RICH FORD sooner!!!! THANKS JUSTIN AND THE ENTIRE TEAM AT RICH FORD...YOU ALL ARE OUTSTANDING!!!!

msantos8623

29 de ago. de 2014

My car got totaled in an accident. I went into Rich Ford, Ace got me a great deal. He was awesome, nice, and answered all my questions.

Dionne Shirley

28 de ago. de 2014

I was not looking forward to the whole car buying process until I was greeted by Rosie. She made me feel very assured and excited about purchasing a vehicle from Rich Ford. My past experience when buying a car has been followed by regret and it was so refreshing to find Rosie who listened to my needs and concerns and offers solid information that gives me the confidence to make this purchase a very very positive experience. I highly recommend her.

Vmro1991

27 de ago. de 2014

He is literally the person alive ever!My husband and I came in to buy our first new car together and Justin made what I thought would be a scary experience very fun and positive. He has a vast amount of great knowledge and a perfect sense of humor. He made us feel very comfortable. He has a great way with people and I hope it is very recognized within the company.THANK YOU JUSTIN!-Vanessa & Alex Osborne-

albdrcm

26 de ago. de 2014

David Chavez is a respectful young man that greeted us as we approached the car lot. He is very knowledgeable regarding the make, models, and features of all the vehicles. David was very patient with us, we had stopped by a couple of times to test drive and didn't feel pressured. I purchased my favorite ruby red Ford Mustang at a great price! I use to remember years ago being frustrated when purchasing a new car, but the experience we had with David was very pleasant and it didn't take much time to do all the paper work. I left satisfied with my selection without any remorse.

huckfinn

14 de ago. de 2014

I'm not one to spend any amount of time shopping for anything. I went into Rich Ford and was greeted by David Chavez. I explained to him what I was looking for and that I did not want to spend the afternoon in the sun. Mr. Chavez checked his inventory and brought up the perfect vehicle for me. He was extremely knowledgeable about the vehicle and process of obtaining it. We negotiated back and forth a bit but not enough for me to walk out the door. I bought my Explorer Sport at excellent price and it was exactly what I wanted. I would recommend Rich Ford to my friends and family if they are looking for a Ford vehicle. I would also recommend they work directly with David Chavez because of the wonderful service and professionalism he treated me with.

rencinais

23 de ene. de 2014

We want to thank Mr. Moorehouse for the great customer service we received when we purchased our 2014 Mustang. He was very kind and sincere with us.Thank you,Joe and Roxanne Encinias

hollibutt

22 de oct. de 2013

Bought a BRAND NEW 2013 Ford Mustang... The paint had bad BAKED ON water spots all over it from sitting in the sun and being rained on. I had to take it back to Rich Ford for a Acid bath and when it was returned it looked awful with swirl marks, the paint looks horrible. Its now been back twice in which in was at the service dept. for 18 DAYS with nothing being done just excuses after excuses, I was told it would be returned to me like the day it came off the truck. Mike from the service dept. has done nothing but lie... I WILL NEVER PURCHASE A CAR FROM RICH FORD AGAIN...ONCE YOU BUY THE CAR THEY TREAT U LIKE DIRT!!!!

amontoya76

22 de oct. de 2013

We took in a ford van in because it was hesitating. This is a compay vehicle with a smart cam, it measures collision, speed, braking etc. The service advisor called and said the ODB reader would not read because of the camera. I autho'd them to temp. remove the cam. they refused and said they could not read the computer. So I picked up the van took it to Autozone. they read the code and it had a plugged air filter! Too bad Rich Fords guys are computer readers and no mechanics. We will no longer do business with "Rich" Ford. They lost a good account for 35.00..

MICHELLEALMAGER

25 de sep. de 2013

For the last 6 cars purchased, Marc Almager has always given the best service and is honest and hard working! Won't shop anywhere else!

thundrrd

29 de ago. de 2013

Steven was extremely helpful with the purchase of my new ford focus. I appreciate his attention to detail through out the entire transactionincluding helping with getting the best price, interest rate and even with getting insurance. I totally recommend Rich Ford and especially Steven BacaGary Hanna

miketaylor52

26 de ago. de 2013

I have purchased multiple cars from Nathan and he is the reason I come back to Rich Ford. I have never enjoyed the car buying experience however, with Nathan it is easy. I feel no pressure, I feel respected and I feel like I am getting a fair deal. I have recommended him many times as well because I trust he will take care of people who are important to me.Mike Taylor

ttallis

15 de ago. de 2013

From Michigan, while on vacation, had a problem with our 2004 F250 SuperDuty truck pulling a fifth wheel travel trailer on Hwy 25 just south of Santa Fe NM. Not being from the area and after making several phone calls to other Ford dealers in Santa Fe and Albuquerque that could not/ would not help us, Rich Ford Service Advisor Tyler Bloch was very understanding and helpful stating they would get right to work on our truck so we could get back on the road in as quickly as possible. So late Thursday afternoon had the truck and trailer towed from Santa Fe to Albuquerque and the truck to Rick Ford for service/repair. Friday, after finding out the extent and cost of repairs, and considering the age and mileage decided it might be a good idea to take a look at new truck. Once again Tyler in service was very helpful, and suggested we talk to Nathan Deterding a master certified sales consultant. We made contact with Nathan on Saturday morning and found him to be knowledgeable and helpful, looking at new and used trucks that would meet our needs. Long story short, Sunday afternoon purchased a new 2013 SuperDuty truck and by Wednesday morning we were on the road again in our new truck with additional options installed and our fifth wheel hitch removed from our old truck and installed on the new truck. Nathan was very helpful and easy to work with throughout the process and would recommend him to others looking for new vehicles. All-in-all, we are very pleased with Nathans help and understanding of our situation and very pleased and happy with all the staff at Rich Ford being very polite, courteous, understanding and helpful making the entire new vehicle purchase process move along quickly and smoothly.

bbeckst

9 de jul. de 2013

I shopped for cars online, and ended up deciding on getting a new Ford Focus. I used USAA's car buying service to locate a dealer, and Rich Ford responded very urgently. Thomas Hinman was my sales associate and he was very kind and helpful, and was not pushy at all. The whole process of purchasing the car was great, and I would definitely recommend Rich Ford to anyone who is looking to purchase a vehicle.

Annonn

27 de jun. de 2013

We went in with the intention of trading up vehicles. Luckily the deal didn't work out because when I went home and researched a little more, the car we were interested in was 2000 less than what was quoted to us. We would never recomend the dealer or sales associate to anyone. They LIE!!! And will sell you short just to get a quick deal. Go to someone reputable, not Rich Ford!

mxnick887

1 de jun. de 2013

At first I thought no way I was getting the vehicle on their initial offer, but Dan worked hard to get exactly what I was wanting to get on my trade in and 0 down within the payment range. He was very friendly and I would send any of my friends and family to do business with him. Rich Ford has a great selection vehicles and the facility is very nice and inviting. I had a problem with my lower control arms within the first couple weeks but the service department took care of no problem free of charge. Excellent experience so far with Dan Richards and Rich Ford.

ydennektap1234

11 de may. de 2013

Let me tell you about Nathan Deterding. I wanted a new F-150, but a rare one, a regular cab. I had been working with a dealership in a small town in NM. The purchase through that dealership fell through. I had gotten myself into a bind because I had sold my trade-in and had no wheels! By searching through this website I had the good fortune to make contact with Nathan. He went right to work. He found the truck I wanted--in another state. He arranged a trade for the truck I wanted, and arranged the transportation to Albuquerque of the truck I wanted. All this Nathan and I accomplished by telephone and internet. The purchase itself went smoothly. I highly recommend Nathan Deterding.

bishopbledsoe

10 de may. de 2013

Thomas not only matched a competitor's price but also they matched the interest rate offered by the bank. They got me the car I wanted and got me in and out of the dealership in record time.

yoph0601

28 de feb. de 2013

GREAT experience working with Rich Ford dealership in Abq, NM! All staff members we came in contact with were very courteous and professional. The vehicle we purchased needed a few minor things done before we could bring it home (i.e. detailing, new tires, repair the windshield) and they let us use a rental vehicle until ours was ready. When the vehicle was ready, Dan Richards delivered it to our home! Exceptional service and a great experience working with Rich Ford!

wgauert

29 de ene. de 2013

Service has been excellent to date. Sales people, service people, and Dennis Snyder have all been very easy to deal with. To date the Taurus 2013 has performed admirably.

dmgibson

9 de ene. de 2013

In the last 18 months I have purchased two personal vehicles (2010 Explorer & 2011 F-150) ans a new engine for a F-450 for my business from Rich Ford. I have made a simple request multiple times to try to get an owner's manual for the F-150 or at the very least a code for the door keypad. I can't even get a response to my request. I am a loyal Ford customer and will continue to be, but will not be trading with Rich Ford going forward.

explorer13koto

19 de nov. de 2012

Ford explorer is not my top list when I decided to buy a vehicle but Mark had explained me the beauty of the explorer, aside from the great customer service he has rendered to us. Also he had,made a point that everything went well after we bought the explorer. On the other hand I had concern with the sync navigation, it is very complicated and always hangs up and you need up in the wrong direction. I think they have to do something with this, we went to Sta Fe last month and we got lost a lot of times.

tdoming

7 de nov. de 2012

David was great. We had a no pressure sale with quality assistance and follow through. We ordered our Explorer and are happy with our purchase. I would recommend this dealership and David Chavez to those who are looking for a new vehicle.

alienbbq

6 de nov. de 2012

We have bought 3 cars from this dealer over the past year. We are extremely happy with the service both before and after the sale. The staff is friendly and goes out of their way to accommodate their customers. The last two cars we bought we did not intend to buy. My daughter had bought a new Mustang from Rich and had (in my opinion) taken it to another dealership that was not as good as Rich but was local to where she lived. Needless to say the other dealership totally messed the car up so bad that FORD decided to take the car back. Rich Ford stepped up to help her out and impressed me so much that I decided to buy a $50,000 FORD FLEX (Great car by the way) as well as replacing her Mustang with an Explorer. I will now drive the extra 185 miles from our home to have Rich Ford work on my car than trust our local dealer. BUY A CAR FROM THIS PLACE!

Patricia Torn

2 de sep. de 2012

The helpfulness of my sales representative, David Chavez, in making sure I had exactly the car I wanted at a price that was right for my budget, was outstanding. I can be very demanding and David never once showed any signs of being irritated by that and remained patient throughout the entire process which actually, with me, was 3 visits to the lot and 3 visits with David to get what I wanted.David continues to follow up with me to be sure everything is right with the car.

areviewer

27 de jul. de 2012

I have a deep distrust of car salespersons and dealers so I approached the process of buying a new F-150 with a high degree of defensiveness. I worked with Nathan Deterding at Rich Ford who answered all my questions, jumped through all my hoops, kept all his promises and got me a great price. Next time I'm shopping for a Ford I will unhesitatingly go straight back to Nathan.

zw2270

14 de jul. de 2012

Marc Almager has sold me my last two vehicles. Both Ford F150's. I will buy my next Ford from Marc Almager. Great dealer. Honest and knowledgeable. Never pushy. Marc tells you like it is so when going through the finance part of the transaction, there are no hidden surprises. Marc shows great enthusiasm for Ford products.I have purchased many vehicles in the past (at least 11) never using the same dealership twice due to service and the pushy sales man mentality until my latest purchase. I believe in service and show loyalty when service is as it should be. Marc Alamager has gained my trust. As we all know, the dealership is only as good as the dealer selling the vehicles. Marc Almager is an asset to the Rich Ford dealership.Thank you Mark.

mda0329

1 de jun. de 2012

We were very pleased with customer service we received From David Chavez. He was very friendly and wasn't your typical "car salesman". If he didn't have the answer, he got it right away. He stayed late with us to make sure we got a new car. It wasn't the original one I wanted, but he made sure we got a good deal on a car that would be safe for my family and I.

jeep94

3 de may. de 2012

Had a good experince at rich ford sales people very friendlyI ordered my car so was pretty easy great dealship,tahnks for all your help

bombastic

1 de may. de 2012

I had the worst experience at rich ford not only they gave me horrible customer service, after I decided to buy a truck I traded my car in and they lied to my face they said cause it had a bad car FAX they would only give me a certain amount cause they couldn't sell it on there lot and they would take it to auction but after i got the new truck I saw the car for sale on the lot for double what they gave me! So that was just the start of my horrendous experience. I had to take my truck back up to the dealership 4 separate times to get things fixed on it within 10 days using alot of gas to get back and forth that they never reimbursed me for. The last time i had to go up there was because I had to change a tire on the truck one of the tires they said were new (that was a lie) anyway when I went to change the tire I had no jack or anything else to change it. So I called them they said to come up and they would give me a new jack and setup plus they would fill my tank up, so I got up there waited a hour to get my jack than they took my truck to fill the tank up and when they got back the salesperson was like sorry I could only put a couple gallons of gas in! Overall I WILL NEVER EVER EVER EVER EVER SHOP OR RECOMMENDED RICH FORD ANYONE EVER AGAIN

REDDOGG

10 de abr. de 2012

Went to purchase a vehicle using the Ford Company Disabled Veterans"X"Plan. Was strongly pushed away from that program and hustled into a used truck that I did not want. Cancelled the "deal" with advice of a very knowledgable Ford product buyer. Finance guy got very upset that I didn't want the used truck. Got a new sales rep,Al Padilla, things changed dramatically for the better. Got a new Finance guy, things got better. Ended up with a very nice used 2010 Focus at a much lower down, lower monthly etc. Later I needed to speak to finance re my loan. Left several calls, none returned. Tried the After Sales tech,"Becky",phone tag, never did get ahold of her. Left msg for President Dennis Snyder, no return calls. Only guy to call back was Al.There was no after sales vehicle indoctrination or training or familiarization. No after sales follow up or "satisfaction" call. No customer satisfaction survey sent. Once the deal was signed and they had their money, I was out the door and out of mind. Zero dealership interest in customer satisfaction. The customer is a contract and nothing more. I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE LOOKING FOR A NEW/USED FORD PRODUCT.

kpeavy

31 de mar. de 2012

Thank you Darin for all your hard work in getting us the best deal possible. Our experience was great and will definitely consider buying from you again.

bawhit

17 de mar. de 2012

Nathan Deterding went above and beyond expectations in knowledge, service, support, attitude, and hard work! He even stayed late one night, just to help us hook up our trailer, and on another occasion took 2 hours on a Saturday to help us test drive on 9-mile hauling our trailer. He is honest, responsible and intelligent.

MsEscalante

15 de ene. de 2012

I was on vacation in Albuquerque when I passed the dealership and saw a trucK I had to see. I was not planning on purchasing a vehicle just wanted price info. Marc was spanish speaking and very helpful. I was able to trade in my vehicle and leave that same day driving my new Red Truck!I am so thankful for the Rich Ford staff for helping with my out of state purchase. Would recommend Mr. Almager to anyone for his helpful service, and respectful work ethic!

martydavis

14 de nov. de 2011

Had a mechanical problem with my old Ranger truck, so had it hauled in for service. Due to the excessive mileage and the cost involved to fix it, decided to take a look at new trucks. Tony in the service department was excellent, very helpful, and directed us to Nathan Deterding to look at new trucks. We found Nathan to be delightful to work with, very knowledgable, and very helpful throughout the grueling process. Since my mother is a Ford retiree, we purchased the truck on the Z plan and again, Nathan was extremely helpful throughout the process. He is an asset to Rich Ford and I would gladly recommend my friends and co-workers to contact him with any new vehicle purchases. We will certainly make Rich Ford our dealership of choice for any future purchases. The only part we didn't enjoy was the time we were closed in an office and pressured with all the extra purchases we could make concerning extended warranties, etc. The lady was very nice, we just think a vehicle should be made to last and extended warranties should not be necessary, therefore we never buy them. We could have shaved a half hour or more of our time by simply being asked if we were interested in listening to the extras or not.

Bandhdds

14 de nov. de 2011

Nathan did an outstanding job. I came all the way from Austin Texas to buy my truck and would definitely go back to New Mexico for my next truck . Nathan was courteous, diligent, very detailed, and prompt. I would definitely tell my friends to head to Rich Ford and ask for Nathan.Thanks again Nathan

my2grls75

2 de nov. de 2011

Nathan was very professional, courteous, and knowlegeable. I was not pressured at all by him during my experience with the purchase of my 2012 Ford Escape. He went out of his way to make sure that my deal with was to my satisifaction. He even stayed through the evening until my deal had been completely closed. I would recommend him to anyone looking for a reputable salesperson at a reputable dealership.

Beverly Luetjens

21 de oct. de 2011

purchased a 2009 ford ranger and we need a bigger truck so we went back and purchased a F150 nathan was very helpful and did all he could for us.

kgiles13

22 de sep. de 2011

The service that Steven Baca was absolutely helpful and great experience! He made buying my first brand new car so simple and a great learning experience. One of the best salesmen I've ever associated with, and he took me seriously when buying a new car other places thought I just wanted to take joy rides in cars but he took me seriously and i believe that is most of the reason why I purchased the new Mustang.

AnnieLovato

20 de sep. de 2011

This is the second vehicle I have purchased from Rich Ford and overall my experience has been excellent! Each time I was in search of a new vehicle to purchase, I had a criteria for the specifications of each vehicle and the salemen accomodated my every request. I appreciated that I could tell them what I wanted and they wouldn't try to persuade me otherwise. Of all the local Ford dealerships in NM, Rich Ford is the most friendliest, price competetive and customer-oriented business I have dealt with. Prior to my latest purchase, I shopped around and found that Rich Ford was the only Ford dealership that could make the deal with right price and assure me I was receiving the vehicle exactly the way I wanted. I would most definitely recommend the Rich Ford dealership and Salesman Nathan Deterding to anyone in search of a new vehicle!

1mitsubishivehicle

11 de sep. de 2011

We went to Rich Ford on the recommendation of many people, so were expecting a great customer service experience. Moe was our sales person and was very helpful and friendly, he answered our many questions over the course of many days on the new Explorer. We finally went in to purchase our vehicle and were severly "low balled" on the value of our trade. We went back and forth a couple of times when we were introduced to the Sales manager by the name of John. He came out and sat down, put his hands behind his head and leaned in the chair and said "We can't give you what you want on your trade because we are giving you such a good price on the Explorer." We explained that two other dealers had already appraised our trade and were willing to give us double what Rich ford was offering. His responce was " Well, I win some and I loose some, I guess I'm loosing this one" He extended his hand and bid us farewell. We were shocked. We walked out and went to Bob Turner Ford and bought our new Explorer for a much better deal I might say. I work at a local Bank, and deal with a lot of people looking for new vehicles, and I will deffinatly NOT be recommending Rich Ford.

CaptRon06

11 de sep. de 2011

Damian and crew worked very hard to meet my high expectations. I could not decide which truck I wanted , but they worked hard until I decided!

redorgreen

15 de ago. de 2011

Cody and Jeremy were very helpful. All the customer support was focused on helping me with my desire to purchase a truck. It was a good experience and I'd go back. Thanks.

nmwaters

15 de ago. de 2011

I ran into Ace COoley from Rich Ford and we started talking trucks, and the next thing I know he asks me to come in and see the new 2011 model diesel trucks. They made me a great deal on my 2008 F250, and I moved up to a new 2011 King Ranch Edition F250 with a small ($25.00/month) change in my monthly payment. The new truck is everything Ace said it was. More horsepower, smoother ride, quietest cab, and alot better gas mileage. I'm glad I was able to work with Ace at Rich Ford. I hadn't planned on uying a truck right away, but Ace made me a deal I couldn't refuse. I got more for my 2008 F250 than the blue book said it was worth, plus with all the new incentives I got a super deal. I'll always go back to Rich Ford. This is my third Super Duty Diesel from Ace at their store. They really do treat you like family, and their service department has never let me down. Chrystal in service is the only person I try and deal with because she always keeps her promises, she's honest and she keeps me up to date with the repairs being done. If I need anything from an oil change to more detailed work I always call Chrystal and get her opinion, and I make it a point to ask for her when I go in. Trust me, having someone you can rely on in service is a big part of truxting your dealership. She never trys to sell me stuff I don't need, she knows the maintenance records of my truck, and she always makes sure I get what I need at a fair price. And having someone like Ace at eh sales department means you'll always have someone who remembers your name and always takes the time to talk to me as a friend, not just a customer.

nmkelsey

31 de jul. de 2011

Nathan was very helpful in helping us choose a new car. He listened to our wants and needs, analyzed them in order of importance to us, and then presented us with the options available. He was careful to avoid one over another but was flexible and helpful in every way. We would not hesitate to recommend Nathan Deterding to any our our friends or relatives in need of a car. He truly made buying a new car from Rich Ford a pleasant and enjoyable experience.

leereval

28 de jul. de 2011

I put a chip on my shoulder when I first went on the lot and for that matter when the sales person came out to greet us. I am not ashamed to say that the chip was gone and was replaced with a smile. Our experience was top notch and in no way seemed to be, as the perception goes with many car dealerships, seedy. I was impressed and again more importantly happy with my purchase and Mr. Baca for his patience and professional customer service manner.

sunflower_dk1

20 de jul. de 2011

Our sales man was great but we had problems with our financing and did not get the rate we were told we were going to get we had to go to the dealership 2 times to deal with these issues and another time to get a second drive off sticker because the financial person we were working with said he would e mail it to me and did not. Every time I had an issue I called Nathan and even if he was busy he would show up at the dealership and made those 3 extra visits much easier. Thank You Donna Brown.

agnescar

17 de jul. de 2011

I rode to SF with Dr. Helene Valenti,a friend of mine, in her brand new Ford Fusion the same day I bought my 2012 Ford Fusion. I had a 2006 BMW 325i and was considering trading it in for another used 2008 BMW with low mileage. I paid less for my brand new Ford Fusion than what I would have paid for a 2008 used BMW. I was highly impressed with the staff, service and professionalism of this dealership. I have never owned a Ford but was instantly impressed and will recommend this dealership to anyone who questions me about my experience at Rich Ford. I am very pleased and satisfied with my purchase at this dealership. I had been looking for a BMW for about 3 months at Sandia BMW and online with a friend of mine who is a private dealer. Nathan was very personable, calm and so courteous in his interaction with me and my friend. Dr. Helene Valenti bought her car with Nathan about 2 months ago. Thank you

JSMITH&ASSOC.INC

14 de jul. de 2011

James is a good salesperson with a good attitude and professional approach. James is management material and would be a good manager and example for Ford Products.

mcbrewabq

9 de jul. de 2011

My family has bought three cars from rich ford in the last three years. Cody Kenney has been the saleman on all three. He has made buying a new car a pleasure verses a hassle. He truly knows all about the products he sells. I will be looking for him when I buy again and recomend him to my friends.

henryjohnson

7 de jul. de 2011

Cody Kenny was an awsome sales person! He knew everything there was to know about the truck I wanted. I feel he was very honest. He gave me ever detail there is to know about the new truck... good experience!!Sincerly,Henry Johnson

jnsanchez004

27 de jun. de 2011

My husband and I went in to inquire about a used vehicle that we were very interested in. I was excited to purchase my vehicle through this dealership because I know the owner's family very well through various school and church functions and they are a great family so I was more than happy to give them my business... Unfortunately, after the test drive, the experience took an awful turn. I feel like our salesman looked at us and saw that we were a young family so decided that he wasn't going to help us out at all. When our credit was ran, there was a mishap with one of our scores and from there on out he pretty much told us that there was nothing we could do. Now, normally I would have been ok with that, however I know that the report was wrong because a week ago I was approved for a brand new car at double the cost of the one we were looking at here. also, there is no way that a credit report would be ran as "N/A" when a person has a line of credit... Not only was he not helpful, the morning after our inquiry, he was very rude and belittling on the phone with my husband and I the next morning. It's too bad because maybe if he would have been a little more helpful or considerate for that matter, we may have had the car that we really want and he would have made a little extra money. The customer service was the worst customer service I've ever had!

msaurman

20 de jun. de 2011

The sales Rep helped us right away, was very knowledgable.Helped us find the car for our specific needs. Was very friendly.Worked with us to get a car within the the price range we were looking for.Overall experience was excellent and would gladly return for future purchases.

Gmoya

6 de jun. de 2011

Ralp DeLaO set up a test driving experience allowing us to take the vehicle out. That SOLD us!! Then we felt he gave us a great price.

migliore

5 de jun. de 2011

I purchased a new 2011 Ford Edge in June 2011. Their price was very competitive with other southwest regional dealerships (NM, AZ, CO, and TX), and the customer service provided by Nathan (sales rep) was outstanding. After the sale, Nathan kept in close contact while we waited for the car to arrive at the dealership (it was so new it hadn't yet been delivered from Ford). Once it arrived, Nathan had the car detailed and parked in the middle of the showroom to make sure it didn't get dirty. He spent a long time with my wife and I explaining all of high-tech features of the car, including MyFord Touch. Though I have not used the service department yet, it looks very professional and the "Fast Lane" technician I met was quite friendly and down-to-earth.

carlson2l1m

3 de jun. de 2011

Having been in sales in the past I found that Nathan was very knowledgable about his product and not once did he tell me "I'm not sure, let me find out" which is also a good answer, to admit that you don't know and find out the answer quickly. Nathan knows his product, believes in his product, therefore he was very effective in selling his product to me! There was no pressure when my wife and I said we would go to dinner and talk. Nathan didn't pressure us by asking for contact information before we left. Although Nathan was busy delivering a vehicle to another customer while we were there, he made efforts to walk by us and let us know what his current timeline was. He also stayed late to walk me to my new truck long after I knew he was supposed to be off work. This was a positive expierence due to the high level of customer service and this salespersons knowledge of the product. I will recommend Nathan to my friends and family!

KPickle

25 de abr. de 2011

Cody was very friendly and courteous. He answered all of our questions and was responsive to our needs....he followed up with us to make sure we got what we needed. We are very happy with our new F-150 and we would recommend him to friends and other people seeking to purchase a new vehicle.

DonBurwell

22 de abr. de 2011

Gerard Armijo was very friendly and knowledgeable, answering all questions we had. He made sure there were floor mats in the car. The day of the purchase, Sunday April 3rd, was extremely windy and not a good day to be outside, much less to have a car washed. Therefore he is going to give me a car wash plus fill my gas tank on another day. He has called at least twice to see how I am liking my car and to remind me of my car wash and fill-up. This is really great with gas prices the way they are now. Gerard is a customer-oriented salesman. My wife was with me and she and I would recommend him to anyone.

cabeyta13

20 de abr. de 2011

I went to rich ford to just look at vehicles and i ended up leaving with a new car. The dealers were very friendly and very knowledgable about the automobiles. My questions were all answered immediatley. I was very impressed with the service i received at this dealership, and my sales people made it easy to buy a new car. I highly recomend this dealership and sales associates steven baca and nathan deterding.

cfjford2010

19 de abr. de 2011

The 1 month vehicle checkup was performed and a minor fix of the windshield cleaner pump was also repaired at the same time in a timely manner. All customer interations including setup phone calls, interaction with service department employees, and final checkout were performed in a very professional manner.

caseylea01

10 de abr. de 2011

I have never had such a positive experience buying anything, much less a car! Cody is invaluable! He hunted for the car I wanted and made sure that I got everything I needed. He was honest and helpful. I came from out of state to do business with Cody and Rich Ford because of the wonderful things I have heard from others about their service. I feel like I could send anyone in my family there to do business, and I have!Casey Laub

cccat

10 de abr. de 2011

Our car had been stolen and we started shopping around for a new one. Because I know Dennis Snyder though my work with Susan G. Komen, I told my husband that we should talk to Rich Ford. While Dennis was not there the first time we dropped by, he came in when we came back the second time during the day. Vince by that time had introduced himself, asked us what we were interested in and started gathering prices, details and then proceeded to show us cars that fit into our desires. By the time we discussed options and pricing, we came to the conclusion that the Ford Taurus was the best value for our money. We had absolutley NO PRESSURE from Vince, Dennis or anyone else as to which car to buy or that we HAD to buy a car at that moment...very refreshing in times where we are all feeling the crunch of the economy. My husband can be quite irritating when making deals but Vince, Dennis, James and all the other sales associates we came in contact with handled him with a sense of humor and gave it right back to him. Thanks guys! It made my day just wonderful. We got the car we wanted, at a price we can afford and all with a smile, a firm handshake and a genuine appreication of our business. And even though I'm pretty techy, Vince programed our phones, downloaded our phonebooks, and showed us all the features of the SYNC system in a matter of minutes. Much better experience when we had our Prius and asked the Toyota guys to fix the programming....they had no idea how to do it. I know great customer service and Rich Ford has it!

hovi

6 de abr. de 2011

I just walked into this dealer, interested in a new Ford. Nathan met me and was SUPER helpful and knowledgeable on the vehicle. He didn't get my number and pressure me to buy, but he was there available with information when I needed it. He moved on the deal and got us in and out quickly and efficently. I would say this probably was the best new car experience for us yet, and we've had about 9 new cars. These guys were great!

huntin100

25 de mar. de 2011

I recently purchased a 2011 Ford Fusion. The reason i chose Rich Ford, was due to there excellent consumer reputation.The service reps i delt with were Hunter Scaduto & Gilbert. Both were very knowledgable and met all my needs. 5 star experience.

ktomkiel

17 de mar. de 2011

My husband and I went to Rich Ford's 50th Anniversary sale. We were looking for a new car. Vince saw us and we talked about what I wanted. Vince talked to both of us and as I made all the decisions, he never once asked my husband if that was okay. I feel very good about this, since most car salespeople direct their comments to the male. I wanted a medium size car, so I test drove the Focus. I felt very comfortable and bought one. Vince got all the paperwork done for us. We then say the people for financing and signing all the paperwork. When we were done, Vince walked us to the car and made sure everything was good. Before I left, he took me to meet the service people. It was a good experience and I am happy with the car.

DLRevan

17 de mar. de 2011

I recently paid a visit to Rich Ford looking to purchase a vehicle. Nathan helped me look at a wide variety of vehicles and gave me information on the different financing options that would suit my financial situation. Although I did not purchase a vehicle at.the time, I will be returning in the future and have Nathan assist me in the purchase.

Rapowell

17 de mar. de 2011

Great help....Nathan was very nice and knowledgable. Most of all there was no pressure....in other words I did not feel pressured by the nathan like I do with other car sales people. Nathan answered my questions and made the entire process easy. I will recommend all my friends to Nathan.

Erik41

17 de mar. de 2011

Crystal is the best Service Adviser I have worked with! She is informed, articulate, always the customer advocate and highly effective at resolving any and all problems!!Rich Ford is fortunate to have an employee this excellent!!Many THANKS,CRYSTAL!! EEC

smwillis

17 de mar. de 2011

Nathan in sales was very helpful, knowledgeable and friendly and made this experience great! He answered all of our questions and was very friendly. We weren't quite sure what we were looking for, just knew we wanted an SUV and he helped us narrow it down and pick our Explorer! I am not a fan of car shopping and Nathan made this a less overwhelming experience!

aarontj65

17 de mar. de 2011

Crystal Switzer took great care of us just recently when we took in our 2004 Ford Crown Victoria in for repair.She was very courteous and knowledgeable about the service and parts that we needed. The entire experience was very pleasant, all things considered.We will definitely be back to Crystal Switzer and Rich Ford for any further service needs.

jimjac

17 de mar. de 2011

Nathan was outstanding in his presentation of the Escape vehicles and options we were interested in. He brought us up to speed with all the details in a very professional manner. I was very impressed with a "new" type of salesmanship and look forward to dealing with him in the future.

timoteo

17 de mar. de 2011

Mason did a great job attending to me and my wife. I did not go with the intent on buying a new car but because of the service an deal we got I just had to have it. We are very happy with our new Expediton. We will tell all of our friends to go see Mason if they are looking for a new car.

doctorpeer

17 de mar. de 2011

crystal switzer is awesome! the other independent repair shops try to scare you away from taking your car to a dealer for repair. crystal is the reason why you go to the dealer for repair. competetive pricing with far superior communication and customer support.

William Gardner

17 de mar. de 2011

Crystal Switzer as a service advisor has a vast knowledge of the ford product. With this she is very curtious as well as professional when it comes to our fleet vehicles. Mrs. Switzer always keeps us informed with parts and updates on vehicles that are in for service. We would not hesitate to recommend her to other companies and customers for excellent service.

gumball

17 de mar. de 2011

Crystal has been my service representative for 5 years. In that time she has provided outstanding service and advice on ford maintenance and products to maintain and improve two mustangs that I bought through Rich ford as well as my daughters and sons Ford focuses. She has been very informative on problems I have brought up to her, in one particular case with a phantom squeak I had. Shetold me that it might take a couple of visits to find it but they would get it corrected and she was right it did take a couple of visits, but I knew it so it did not aggravate me that they did not find it the first time.In conclusion, it is the service and Crystal in particular that has made my ford buying experience pleasant.

fishdanatom

17 de mar. de 2011

Crystal is efficient & a pleasure to work with. She & your shop give excellent and timely service. My F250-10 cylinder Ford has never been serviced anywhere else. I alsohave a 1996 Ford RV which has been repaired and serviced in your shop. Both have recieved excellent service.

B Buster

17 de mar. de 2011

Nathan was great to work with, he was very knowledgeable about the cars we looked at and made the process fun. His willingness to answer our questions and help us make the right choice will keep me coming back in the future. I will definatly go to him for my next purchase.

Betty Haynes

16 de mar. de 2011

I recently took my vehicle in for service and I was extremely pleased with the Rich Ford Dealership and their employees. I worked with Chrystal Switzer. She was very professional, knowledgeable and gave excellent customer service. She listened to what I wanted and then asked about some things I might need. She had my battery checked and it was at minimum so I had a new one installed. It is nice to have someone like Chrystal looking after me.

aracelifyffe

15 de mar. de 2011

The new car buying experience was great. They were very friendly and helpful. The taught me how to use the My Sync in the car and worked to get me at the price point I needed to be at. I will recommend it to all my friends. Will buy my next car from there as well.

leefyffe

15 de mar. de 2011

Great Guys to work with, handled everything and got the price I was looking to pay! Until this car I never had walked out of a DEALER happy about spending money! These guys were great and not pushy and no lies, I got everything I wanted and asked for and would go to them again and recommend everyone to RICH FORD! I called ahead and Got Jeremy and Nathan both helping me, if one couldnt answer my question the other one was there on the spot!

crouseconst

15 de mar. de 2011

I've been buying cars/trucks and getting them serviced at Rich Ford for many, many years now. I can always trust that my vehicles will be taken care of properly and in a timely fashion when Crystal handles my service needs. She always updates me on the status of things as well as what is needed and how much it will cost, and always without any hassle to me. Highly recommened.

Steve McSwain

15 de mar. de 2011

I have been using this dealership for repair work on my Ford F-150 and my Mercury Grande Marquis for many years. The quality of the service is very good and the assistance that I have received from Crystal Switzer is superb. She is very professional and knowledgeable. I have always been pleased with the quality of the work and time frames are always clearly stated and adhered to. I would heartily endorse the use of this dealership for repair service of any kind. Be sure to ask for Crystal.

Allan Sattler

15 de mar. de 2011

Crystal is great. She knows far more about the service needs of my two Fords than I do. She keeps on top of the needs of these two cars. Crystal knows abour Fich Fords Service Programs and saves me money constantly. All Rich Ford people are very good and she is among the best of those. I have know her for years and I am extremely happly with Crystal, Rich Ford Service, and indeed all of Rich Ford. Crystal is like a fifth daughter, I aleardy have four.

mhimber

15 de mar. de 2011

Went to Rich Ford for a TPMS problem on my 2010 F-350.It had been real cold over the winter, and I could not clear the error message after filling the tires. It was a nice day, and I have to type 250 letters for this review to be accepted. JC and Steven took good care of me quickly. Thanks!!!

aragon12

15 de mar. de 2011

I recommend Crystal. she very helpful and very nice. she help me alot through all my services. form fixing my paint job and air conditioner and my oil change. on my baby mastang. I'm a person that if trust that person I keep going to the some place. I really trust Crystal with my baby. Thank you Crystal

Jack Feely

15 de mar. de 2011

The servicing of my Ford 350 diesel was taken care of very professionally. The Service Manager saved me money by using my advantage credit and I was very pleased.Crystal Switzer made me very happy. The work I requested was preformed acurately andpromptly.

brucee

15 de mar. de 2011

Crystal is the reason we use Rich Ford. When I drop a truck off fro service I know she will take great care and communicate all needs with me.When a truck has to be left for a length of time I know I will get call each day telling me status of parts or repair.She is AWESOME,

Dave Akin

15 de mar. de 2011

Crystal is very helpful with any questions about recommended repairs,options to the repair. When something unexpected does arise, Crystal takes care of it as soon as possible. She explains everything very well and has the answer to our questions or gets an answer very quickly. Crystal is very professional at all times. We feel she is looking out for us.

kilkenny

15 de mar. de 2011

As the manager of our fleet vehicles I have dealt exclusively with Crystal Switzer for the last seven years or so. Crystal is a consummate professional and every Ford owner I have ever told "go talk to Crystal" has come back to thank me for steering them to her desk. Crystal Switzer gets a lot of well deserved respect from all her customers.I could go on forever about all the great things Crystal does for her customers- her honesty,advice,regular communication,friendliness and compassion,understanding for special needs,immediate response in a crisis,her technical knowledge, etc. Crystal is also so comfortable in what she does that a customer in need of a hug always gets one.The bottom line is this- Crystal Switzer makes sure that Rich Ford Service and the customer work together to do what is best for the customer. That level of customer care is VERY rare.My thanks to Crystal and Rich Ford Service,Barry ShayMaintenance EngineerDungarvin NM LLCCell: 505-235-4811

mccmann

14 de mar. de 2011

Salesman went above and beyond to make sure that the deal went through for us. He did not have much to work with and he made it happen. He was straight forward with the process and explained in detail what was going as we went through the steps. would recomend working with him again and will look him up next time I need to buy a car.

kirby.balthrop

14 de mar. de 2011

Crystal Switzer is the best Service Advisor I have ever dealt with in my 43 years of owning a vehicle.Ace Cooley gave me my easiest and best buying experience I have ever had.Jimmy Griego made it easy on the financing part of it.Great dealership all around.

Jfrazier7300

14 de mar. de 2011

Crystal has been our service writer at rich ford for years she does a great job I always feel confident in the fact that she will take good car of all of our fleet crystal always go's out of her way to get our vehicles done as quick as possible thanks crystal Joseph Frazier B&H wholesale

Darke4

14 de mar. de 2011

Very prompt service. Very friendly staff. Great selection of automobiles. Knowlegable sales and service staff. Shuttle drivers are effecient in their routes. Good pricing. Good turnaround time for the shop. Quick to find parts and have them brought in. Overall very pleasant experience.

Bill McCarthy

14 de mar. de 2011

I continue to go to Rich Ford even though my F150 is not under warranty because I trust Crystal. She is up front and honest. Her spin on customer service is just being friendly. The quality of all the work performed over the past 8 years leaves nothing to be desired. When I needed body work done Crystal sent me to the right place.

TGRABARA

14 de mar. de 2011

CRYSTAL SWITZER HAS BEEN MY FLEET SERVICE MANAGER FOR APPROXIMATELY 2 YEARS NOW. SHE IS EXTREMELY THOROUGH IN FOLLOWING UP ON SERVICE CALLS AS WELL AS UPDATING ME WITH THE PROGRESS ON MY VEHICLES. SHE HAS GONE THE EXTRA MILE TO HELP ME AFTER BUSINESS HOURS ON SEVERAL OCCCASIONS. WHEN I HAVE HAD A FLEET TRUCKS BREAK DOWN OUT OF TOWN, SHE HAS ASSSITED ME WITH TOWS, ASSURING THAT BOTH MY TRUCK AND DRIVER MADE IT HOME SAFELY. RICH FORD HAS ALWAYS STOOD BEHIND THEIR EQUIPMENT AND HAS PROVIDED EXCELLENT SERVICE TO OUR COMPANY.

Thomas Coy

14 de mar. de 2011

I have been dealing with Rich Ford Service Department since 1992. Over the years service has been good. What I have found over the last several years is a different type of service and it is Customer Recognition and complete followup with all matters when it comes to your vehicle. I have delt with one Service Advisor and that is Crystal Switzer. I have four Ford vehicles and Cyrstal knows each and everyone of these autos. It is a pleasure to know that when I bring my cars in I will receive the utmost attention and complete followup on all and any types of service. What a pleasure it is to have a person like Crystal make the right calls when it comes to service care for my cars. Sometime I have to bring in all four autos in for service the same days and it is amazing that Crystal can get them all out without any repercussion. Crystal always states out any problems that could arise and this has help keep our vehiclee in great shape. Crystal Switzer is, friendly, efficient and most of all complete in all aspects of her position. It is a pleasure to deal with Rich Ford and have a service advisor like Crystal taking care of our car family. Thanks

thouse15

14 de mar. de 2011

I've been going to Rich Ford for service and purchase of my own vehicles and my parents for over 10 years! They have been very friendly, caring, reliable and helpful in all aspects! Crystal has been great to work with and in helping me out when I need my vehicles serviced! She works hard to find the best deals and is up front about my service, cost and time spent to do the job right! She has been prompt, available, reliable and always looking out for my interest! If she wasn't available to help or if she was out, then another member of the service team would step in and help me out! Crystal would make assessment of my vehicles and make recommendations or options of what needed to be done. I don't worry about them trying to take advantage of me or short changing me! I would recommend any one to utilize the services at Rich Ford!Thank you, Tom

marty&pat

13 de mar. de 2011

I ordered a new 2011 Explorer over the telephone from Nathan Deterding over the telephone In February 2011 while I was out of town. After I got back to Albuquerque in March and when in to meet Nathan. He gave us a test ride and we also discussed payment. He told me my unit was scheduled to be delivered March 28th. I asked if I could take the one we just rode in and he said yes. I was paying cash but I did not have a local bank. They took a personal check after running a credit check.At no time did I feel pressured into anything.They took a lot of time explaining how to operate the vehicle.I am very happy with Rich Ford

luvmyford

12 de mar. de 2011

I have two Ford vehicles that I take to Rich Ford service department for routine maintenance and all repair needs. When I purchased the 2003 Expedition I was recommended to Crystal Switzer and today I would not use any other service writer. Crystal is always pleasant no matter if I call or drop by the dealership. She treats me as an individual rather than just another customer. Crystal is very efficient and I know my vehicle won't "slip through the cracks" but rather get constant attention until it has been repaired properly. Good communication is the best way to feel confident that the most is being done to complete my vehicle promptly and Crystal calls me EVERY day with an update even if she is waiting on parts and I have already been notified that parts have been ordered. If I need a rental car she arranges that too. My schedule demands that I travel throughout the city daily and when the need arises for routine maintenance or repairs on my Ford vehicles I trust no-one but Crystal Switzer at Rich Ford.

PORRAS

11 de mar. de 2011

I have worked with this dealership for about 13 years. For the past 4 years I have used Crystal Switzer as my sole service writer, because she is friendly and efficient. Crystal would call me every single day to let me know what progress was being made, even if we were waiting on parts and no activity was done to my vehicles. The work was always quality, and always done as promptly as possible. I have not had any 'come backs' while taking my vehicles to this dealership. They have never returned a vehicle to me that they did not feel was fully repaired and road ready. For these reasons alone, I have referred at least a half dozen friends and family to Crystal and the Rich Ford service department. They are always willing to bend and do whatever it takes to make things right. I will continue to use Crystal Switzer as my service writer for my fleet and personal Ford needs.

PaulMynz

11 de mar. de 2011

We have worked with Crystal S. for many years. We only purchase Ford vehicles for our Fleet. One of the reasons is the quality of service we get when we bring our vehicles in for service. We almost exclusively work with Crystal S. because she is reliable, honest, and gets the job done right the first time. This is a necessity because of the type of business we are in. We cannot afford to have vehicles out of service.Thank you

fdimas

10 de mar. de 2011

we are very happy with the service we received at this dealer ship. we were in a rush and the employes did every thing they had to to get everything done with the short time we gave them.This dealer ship had plenty of the type of car we were looking for and were able to work with us.

akkinney21

9 de mar. de 2011

Nathan was incredibly patient and nice. He's an excellent salesman.....thanks for a great experience. Rich Ford made my first time car buying experience pain free and anxiety free. I didnt feel like anyone there was just there for the "sale" - everyone actually took the time to really help me and had my best interest in mind. Thank you!!!! I will most def give Nathan's card to those whom I know are looking for a new car. Thank you again!!!Annie Kinney, RNPS- give the man an iPad, he earned it having to deal with me!!!!!

Susangibbs

9 de mar. de 2011

Tyler was very helpful in demonstrating all the features of theExplorer and with followup. I like that Rich Ford is very friendly, clean, service oriented. Everyone is helpful and polite. Tyler spent 3 hours going over the car and helping me set up my info in the computer.

cmalessa

8 de mar. de 2011

I had put in my initial financing request over the internet so that we could make an informed decision on financing before driving from Santa Fe to Albuquerque to look at vehicles. I had talked with Marissa and she referred us to Cody. We began working with Cody over the phone. He was very helpful and was able to get around initial items before we went in for the test drive. It was very important to us that we had specific financing terms and a new payment that would be less then our current one. Even though Cody was working with two sets of customers at the same time when we were at the dealership, we never felt neglected or that he didn't have our best interest in mind. He was able to find the vehicle we wanted with all of the options that we wanted. Everyone we talked with there was very friendly and helpful. We are very happy with the new car and our payment is less then it was before.

oatesm

5 de mar. de 2011

Everyone involved with the sale of the Focus were helpful and friendly. With this being Vince's first car sale it did take a little longer than expected from start to finish...but it was worth it; he did a great job! The kids love the car and the color choice too!

JAYNE LINDBERG

4 de mar. de 2011

WE'VE BOUGHT NEW CARS BEFORE, BUT NEVER HAVE WE HAD SUCH A POSITIVE EXPERIENCE AS WE DID WITH RICH FORD AND ESPECIALLY WITH TYLER. EVERY QUESTION ANSWERED IN DETAIL AND IN PERSON DEMONSTRATIONS OF CAR'S STANDARD AND OPTIONAL EQUIPMENT. TOOK US FOR 3 TEST DRIVES. WE KEPT COMPARING AND COMING BACK TO THE FIESTA AFTER TESTING OTHER BRANDS. IF THE SERVICE IS AS GOOD AS THE SALES STAFF, WE WE BE FORD CUSTOMERS FOR THE REST OF OUR LIVES. (WE STILL HAVE ONE MORE NEW CAR IN US BEFORE LIFE'S RIDE IS OVER.)THANKS FOR MAKING BUYING A CAR SO PLEASANT. THANKS ESPECIALLY TO TYLER AND TO GILBERT WHO PITCHED IN WHEN TYLER WAS OCCUPIED WITH ANOTHER CUSTOMER. GREAT TEAM!

MULAY98

1 de mar. de 2011

THE VISIT WAS FINE EVERYTHING GOT TAKEN CARE OF WITHIN A FEW HOURS AND I WOULD SEND FRIENDS AND FAMILY TO YOUR DEALERSHIP. EVERYONE FROM THE SALES TO THE END WAS VERY NICE AND DID ANSWER ANY AND ALL QUESTIONS THAT I HAD THIS IS THE SECOND CAR I HAVE PURCHASED FROM RICH FORD AND I HOPE TO CONTINUE TO DO BUSINESS WITH FORD.

tombk37

28 de feb. de 2011

WE HAVE DELT WITH RICH FORD, ALMOST EXCLUSIVELY, SINCE ABOUT 1976. WE HAVE ALWAYS BEEN SATISFIED OVER ALL. OUR MOST RECENT PURCHASE, OF A 2011 FORD EXPLORER, WAS THE BEST. NATHAN DETERDING IS THE KIND OF SALESMAN YOU ALWAYS HOPE YOU WILL GET, BUT RARELY DO. THERE WAS NO PRESSURE, JUST STRAIGHT FORWARD CUSTOMER CARE. ALL THE RICH FORD PERSONNEL HAVE BENT OVER BACKWARDS TO SEE THAT WE HAD A GREAT BUYING EXPERIENCE. RICH FORD HAS ALWAYS BEEN A GREAT PLACE TO DO BUSINESS, BUT EVEN THEY HAVE IMPROVED OVER THE YEARS. THEY TRUELY CARE ABOUT THE CUSTOMERS, NOT JUST THEIR BOTTOM LINE. BY DOING SO, IM SURE THAT WILL BE GREAT TOO. THANK YOU.

rich1001

28 de feb. de 2011

Sure. The Rich Ford dealership in general was professional, and responsive to questions and concerns. My contact was also exhibiting good after-service, when i experienced an issue with the vehicle. No questions asked, just plain helpful. I would have no concerns in recommending them to friends.

HelpinHand

27 de feb. de 2011

I gave Mark Almager a great review because I went into the dealership not knowing to much about cars and Mark helped me out a whole lot. He talked to me about what kind of car that I was looking for and around what price range I was looking at. Then he went to work looking for a car just for me and got me in one.

james r jaramillo

26 de feb. de 2011

We started our process over the phone and from then on the customer service was great. The phone calls were returned quickly and never given the run around. Nathan got an approval before we even stepped foot on the car lot. Once we did he told us the price range that was in our budget and we got to choose from an extensive inventory. Everyone we met was nice and seemed to have a good sense of humor. This had to have been the best experience I have ever had at a car dealership. We will definitly be a repeat customer and let others know of our experience.

sfgarcia

26 de feb. de 2011

This is the best car-buying experience I've had. There was no pressure and the salesperson, Cody Kenney, went above and beyond. He has followed up on every minor detail after the sale which is extremely important to me. Most importantly, he is very accessible and always returns calls. I would not hesitate to recommend him or the dealership to anyone in the market for a vehicle. I would definitely return for my future vehicle needs.

custombug1

26 de feb. de 2011

Went in looking for a new Ford F150 and was greeted by Nathan! Nathan worked with me and found exactly what I was looking for and told me about all the discounts in place. Now the rest is history and I LOVE my 2010 F150 FX4. I would highly recommend Rich Ford.

leoc

26 de feb. de 2011

I was pleased to be able to use the advertised employee promotion program that they were having for all their customers at that time. The price was excellent and they did not try to price it up with other "extras". They had an optional customer meeeting with their service and other department heads that was very informative.

venom1997

26 de feb. de 2011

Rich Ford is an awesome dealership to go to to buy your ford car or truck. My experiance with them was outstanding the staff was awesome and my salesman Orlando Leavell was top notch. every question was answered and he treated me great. I will continue to buy from Ford for life

debjo2033

26 de feb. de 2011

Customer for Life, you have never done me wrong. Love my Fords and the service is the best. My salesman still calls and talks to me about how the cars/trucks are doing. Service makes me feel special each visit and are great at keeping me updated They have my highest recommendation!

ccerno

26 de feb. de 2011

I enjoyed working with both Mark and Mike while trying to make a deal on my Hyundai Sonata. Mike was especially helpful in getting me the financing and monthly payment that I was comfortable with. He even went out of his way to get me new car mats for my car after they went missing upon purchase. I later found out that he paid for my new mats out of his own pocket, which is almost unheard of, and I was very taken by this. Mike is a stand-out guy in my book, and I will forever be greatful to him for the wonderful service he provided to me.The only complaint that I have about this buying experience was that there was some cosmetic damages to the vehicle that were not mentioned at the time of purchase. Upon washing my vehicle at home for the first time, I found there were several pits on the windshield (8 or 9 to be exact). I also found that the rocker moulding on the passenger side of the vehicle was cracked and missing a piece closer to the rear tire. When I called Rich Ford to present these issues, I was basically told that nothing could be done about the damages. I asked to speak to management. I was told to speak with Used Sales Manager, James Arona. I explained to James the damages I had found, and he asked me to bring in the vehicle to look at it. Upon doing so, he told me that the windshield could not be fixed because the pits had not starred yet. When it came to the rocker moulding, he was hesitant to fix it and hinted that the car was bought "as is". After some deliberation, James said he would "out of good faith" help me fix the moulding. He gave me two options. He said that I could either buy the rocker moulding from the Hyundai dealership across the street, get the part painted, and he would have his guys install the part onto my vehicle. Or, I could go to J & E Body Shop down the street (off of Wyoming), and get all the body work done there and he would pay for 1/2 the bill. I have to say, I was extremely disappointed by the fact that Rich Ford was unwilling to front the entire bill and only offered to pay 1/2. Especially since the bill totaled a whopping $547.60! I did however decide to go through with the J & E Body Shop offer, but I still feel that I should not have had to pay a penny since the car was GUARANTEED to not have any damages to it when I bought it. Overall, I'd have to say this whole experience wiped all the joy out of my "first-time buying experience". =(

jbickel

26 de feb. de 2011

I had a good experience here. Nathan worked with me on the car and I felt he was very friendly. I would definitely recommend this dealer to friend and family and especially Nathan. I know that if I need anything he can take care of it for me. I will consider nathan and Rich Ford for future sales.

milt freer

26 de feb. de 2011

We've purchased one new and one used car from Tyler who is very easy for my wife and I to relate to. He is knowledgable and promotes Rich Ford in a manner that is believable which has not always been the case in my 57 years of buying cars. I am a seasoned and sometimes jaded car buyer. We're dealing with Rich because of Tyler.Milt and Nancy Freer

Chinavat

26 de feb. de 2011

Sales staff was great! The number of cars to choose from was far superior to any other Ford dealer in the ABQ surrounding area! Nathan worked with me to get the car and payment I wanted. Nathan was exceptional in showing all the features of my car. I would recommend Nathan and Rich Ford anytime!

polypocket75

25 de feb. de 2011

We were looking for a Ford F-150 pick up truck with specific features like leather seats, FX-4 style, heated seats, black, etc.Me and my husband went to RichFord here in Albuquerque, the sales person was very friendly since the very beginning, he explained us all the rebates and discounts on the truck and financial options, too. We really recommend RichFord and if in the future we need another vehicle, we will definitely buy it at RichFord.We're very pleased with the way we were treated, and also with our new truck, awesome!!

wdfuller

25 de feb. de 2011

Nathan Deterding (2010 F-150) was a very knowledgeable salesman; no pressure; great personality & feeling of being trustworthy; came to work early to accommadate my schedule! I actually felt like I got a fair deal (first time ever)and zero % interest rate. He has made numerous, after-sale follow-up calls. Went back and bought second new Ford from him for wife (2011 Edge)three months later. Sent my best friend to him, but unfortunately the friend's wife wanted a different (not Ford) car.Larry Slemp has been my Service Advisor 2x - nicest guy ever; bent over backwards to accommedate; made me feel like my patrinege was valued - I will use dealer service in future because of him.

georgiaromero

25 de feb. de 2011

I have had a wonderful experience with this company, they are always helpful and very egar to assist you with your needs. I would like to thank Nathan Deterding for providing me with my Ford Fusion 2011 I love my car and the service that is provided to me. Thanks for making my experience with you a great one. Thanks Georgia

jrtorri

25 de feb. de 2011

Nathan has been working with me as I look to purchase a new vehicle. He has proven to be very knowledgeable and committed to see that I have the right information to make a good choice of vehicle that will meet my needs. He is very pleasant and respectful and never made me feel pressured. I look forward to working with him as I continue the process of purchasing a new vehicle.

debmcgrath

25 de feb. de 2011

A week prior to our visit to Rich Ford we were not in the market for a new car. Some unfortunate circumstances changed that. Having dealt with other sales people at Rich Ford competitors was stressful. Nathan Deterding took the stress out of our situation by his professionalism and caring. There was never any hard-sell pressure that we had received at other dealers, and we were made to feel at home. Nathan took the time to explain the features of the vehicle we were most interested in and never made us feel that we were imposing on his time. Since our purchase of the Fusion Hybrid, each time we go into Rich Ford he takes the time to walk over to just say hello. Nathan has made this one of our most positive car-buying experiences and is an asset to the Rich Ford family.

jjspino

24 de feb. de 2011

I took my 2002 F-350 in for service. They told me it was going to cost over $3000 to get it fixed. I decided it was time for a new truck. I asked the service department if they recommneded any particular salesmen, and they directed me to Orlando Leavell. On my way over to the car lot, Orlando greeted me. He asked me what I was looking for and began to show me trucks right away. Although he was fairly new to the dealership, he was very knowledgeable of the inventory. I was able to narrow my search down to two vehicles. After talking with my wife, we decided on a 2010 F-150. The "wheeling and dealing" process began, and off I drove with a new truck. They gave me a fair deal for my trade in, and even took care of all of diagnostic service fees from my old truck. After the deal was done, Orlando took the time to show me all the cool features of my new truck. He helped me set-up my SYNC account and even showed me how to sync my cell phone to my truck. He scheduled a service appointment for my first oil change, and set up an appointment with the paint shop to get a couple small chips repaired. He has sinced called me twice since the sale (2 weeks ago) to make sure I was still happy and to make sure I didn't have any problems. When it's time to upgrade my wifes vehicle I will be going back to Rich Ford, and I will look for Orlando!!

chrisvigilromero

24 de feb. de 2011

I was having a very bad day. My previous car broke down on me and left me stranded. I knew it was time to buy another car and was dreading having to do so. I returned to Rich Ford because they were nice to me on my prior purchase. I met with Tyler Simmons who made the experience a great one. He was very friendly and I loved his sense of humor. He took my application and was able to provide me with options while respecting my needs and personal situations. I was very pleased with the car,and overall experience and that my time was valued. I was expecting the process to take much longer than it did. Now I have a great little car that won't leave me stranded. I would absolutely refer family and friends to Rich Ford.

Paul M. Valencia

23 de feb. de 2011

I want to give Gabriel Torres a big thank you for helping me out on getting parts for my Shelby GT500. I've dealt with Gabriel in the past, and he is always friendly, and very informative to what the needs are for his customers. I recently had some lowering springs installed on my vehicle, and I am so happy with the way it performs. Mr. Torres is an asset to your company in sales and parts. He knows what he is talking about, and gives expert advice to his customers. When ever I need parts for my Shelby, I will always go back to Rich Ford becase of Mr. Torres. Thank you so much for your time. Sincerely, Paul M. Valencia.

dickmans

23 de feb. de 2011

Brian Adams in the parts department was extremely helpful! He identified and retrieved my parts in about 10 minutes. In addition, he offered a military discount to boot!!VERY PLEASANT EXPERIENCE! I will definately come back and have already recommended Rich-Ford to two of my co-workers.

nlaskowski

21 de feb. de 2011

This was the first time I purchased a vehicle and didn't feel as if my eyes were poked out. Salesman was very polite, professional, and friendly. He is very knowledgeable on the vehicles he is working to sale. I would buy another vehicle from Rich-Ford.

fahrner

21 de feb. de 2011

Could not ask for better service. We are a construction company from Wisconsin doing road work in New Mexico. We had one of our F450's go down. I did a dealer search and found Rich Ford. Started dealing with JC and he never let me down. Trying to do repairs and keep a very large crew going from 1300+ miles away is a challenge, and Rich Ford did everything they possibly could to help out. They did the repairs in a timely manner, returned phone calls, even went out of their way by taking a driver to the airport and picking up parts for another repair they were'nt even doing! Can not say enough!

Matigol79

20 de feb. de 2011

I always dread buying cars, but I was pleasantly surprised by Rich Ford - I love my new Focus. I had a great experience working with El Hadji - he did not pressure me and was great about answering all my questions. I was also impressed by their warranties. Randy in finance worked hard to get me a great interest rate. Overall, I was really happy with the customer service and my new car.

farmerdave

20 de feb. de 2011

My son and I visited Rich Ford to buy him a car. We met Nathan and he not only showed us the cars we wanted to see, he let us drive them and explained all the features. We received what we thought was a good deal and Nathan helped us to expedite all the paper work needed to buy a car. It was simply a really good buying experience and one that we would recommend to other and repeat ourselves in a few years.

amandamariechavez

19 de feb. de 2011

I have bought two vehicles at Rich Ford from Cody Kenney. We were treated like we were more than just a customer every time. Great experience! Would recommend Cody and Rich Ford to everyone. Great job Ford for not using tax payer money to keep your business running!!!!!!!!!!!!!!!!!!!!!! :)

pappy68

19 de feb. de 2011

RICH FORD SERVICE IS THE BEST I HAVE EXPERIENCED. THANK YOU joe swanick Tyler is a very friendly and personable service advisor and Thank You again I have been dealing with Rich Ford for a number of years and I have always had good service from you

mal_long

18 de feb. de 2011

I HAVE BOUGHT SEVERAL TRUCKS FROM RICH AND THEY ARE THE BEST OF THE BEST NOW CONSIDER THEM FRIENDS NOW AFTER YEARS OF DEALING WITH THEM.I HAVE RECOMMENED RICH FORD TO ALOT OF FRIENDS AND RELATIVES MOST WHO BOUGHT CARS FROM RICH FEEL THE SAME WAY I DO WILL BUY MY NEXT TRUCK FROM RICH AND FORD AGAIN.

asofiadavis

18 de feb. de 2011

Would recommend working with Nathan Deterding on your next new car purchase from Rich Ford. He was educated in the new car we are looking at and found the exact model, color, lmt package for us. Looking forward to making this purchase with him and Rich Ford.

kkeyworth

17 de feb. de 2011

Nathan made sure we were comfortable about our selection every step of the way so there were no surprises when we sat down to finalize the purchase. He went over all our options and didn't pressure us in anyway. We feel he is an honest and trustworthy person to deal with and recommend all our friends and co-workers ask for him when they are looking for a new or used vehicle even if they aren't in the Albuquerque area.

GEESMUSIC

17 de feb. de 2011

TYLER MY SALESPERSON WORKED HARD TO PLEASE ME ON THE DEAL AND SPOKE PLAIN ENGLISH WHICH I APPRECIATE VERY MUCH. TYLER CONTINUES TO HELP IN ANYWAY HE CAN TO MAKE ME HAPPY WITH MY PURCHASE. ANYTIME I NEED SERVICE J.C. HANDLES ALL MY NEEDS GIVING ME THE MOST VALUE OUT OF MY SERVICE NEEDS. FRIENDLY AND ALWAYS WILLING TO GO THE EXTRA MILE FOR ME.

deblinktink

17 de feb. de 2011

Cody Kenney helped me find the car I wanted. He kept me up to date on what was going on and found me the car that I really wanted with options that I wanted and the right color!!! He is always courteous friendly and helpful. This is the 3rd vehicle we have purchased from Cody and Rich Ford and will highly recommend Cody to others.

vbob

17 de feb. de 2011

Everyone was very nice and helpful with the process of buying a new car. It was a great experience to go through and it went along very smoothly. Everyone took their job seriously and the quality of work was excellent. The pricing that we were able to get for the new car was great and the cheapest we could have gotten any where else.

jroberts2917

21 de ago. de 2008

I bought a 2008 Mustang Cobra from Rich Ford in January 2008. The purchase experience was pain free. First; Rich Ford had the inventory while other dealers in town had nothing! Second; Rich Ford sold me the Cobra at a reasonable price. Finally; Rich Ford made the purchase experience a pleasant thing. Victor was attentive throughout the entire purchase process. I was in and out in a what I thought was a reasonable time. I took the Cobra in for it's first service in June. They got me in and out in under an hour. I had lunch in the Mustang Cafe - how convienant is that. The car was clean and I didn't have to worry about the way they treated it. It was very professional.

First.On.Race.Day

17 de abr. de 2008

I will never buy a car from anyone else again!! Thanks Jared.

trekkerbabe

16 de abr. de 2008

I bought a 2008 Ford Focus from Rich Ford on 4/14/2008.My salesman Dan Hardage was very professional, helpful, friendly, and knowledgable in helping me select a car to fit my needs.All the staff at Rich Ford were great at getting me through the process of making my purchase with the greatest of ease.This is my second purchase from Rich Ford and I will call on them again when I make my next purchase.

fordguy99

12 de feb. de 2008

I have been buying vehicles from Rich Ford for over 15 years. They are consistant, they follow-up with me to make sure I am satisfied and truely value my business. I feel comfortable when I am there. When I purchase a vehicle or get my vehicle serviced they always make me feel at home. The "Mustang Cafe" is also awesome to get breakfast or lunch when I am there. The employees are so nice. Thank you for such a wounderful experience. You guys are the best!

alvigil

25 de may. de 2005

Excellent dealership. I go in every once in a while (every 3000 miles for my oil change) and have a perfect experience. I recommend the dealership to anyone wanting a Ford or Ford service. The new bays and drive in are awesome. I can't say enough nice things about them.<br><br>Buying from them isn't too bad either. I'm going to buy an '06 Mustang from them as soon as they come out and pretty much have everything setup. Not bad at all.

dobymick

12 de oct. de 2004

The sales people (there were several) lied to us several times in our dealings with this company. <br>1. We had a verbal agreement to purchase a used 2003 Ford truck from them at an agreed price. When we called the day we were to pick up the truck, we discovered that it had already been sold. <br><br>2. We went to the dealership to find out exactly what happened. They gave us some story about someone buying it that morning and that it was their mistake. They found a new truck at a dealship in town and we left a deposit on that truck. The day it was to be delivered, we called and found out that it had been sold. When we found another truck in the state that we wanted to buy, they lied again and told us that it did not have the options we wanted. The truck was EXACTLY what we wanted and we bought it for more than $1000 less than Rich Ford was willing to sell it for.<br><br>There is no excuse for treating customers the way we were treated. We were cheated twice and lied to numerous times. The reason why they have such a hard time keeping sales people is that some people actually have morals. I don't think anyone at Rich Ford is so blessed.