Estoril siva

9 de sep. de 2016

At no point in time, I felt pressure in this dealership. They were courteous, respectful and meant only business. I will do business again here if another opportunity presents.

Drucilla

6 de sep. de 2016

I was impressed with Richardson Chrysler Jeep Dodge from my initial visit. The salesman Justin was knowledgeable and answered any questions that I had about the vehicle. Meeting with the sales Manager, Jake really put me at ease during the process. I had a another deal pending but because they went above and beyond to gain my business, I decided to buy a nice pre-owned Mercedes from them. From the test drive to the finance department, Richardson Chrysler is A-1. If you're in the market, I'd consider their fleet of vehicles.

Scott Curtis

31 de ago. de 2016

Do yourself a favor and visit this dealer first if you are in the market for a vehicle. Prince Ali and his sales manager were so very helpful with getting us into the vehicle we wanted at the price we wanted.

Brenda.Dickerson

11 de jul. de 2016

We are very pleased! Excellent service.Brian took the time to explain all the amenities and answered all our questions. will definitely go back for our next purchase :)Brenda & Jack

Jrp1250

9 de jul. de 2016

Very good customer service Jose was very helpful during the entire process. I will definitely be going back for future service needs. I was very satisfied with the service personel.

Motorspirit11

22 de jun. de 2016

It's always a wonderful experience when I visit the dealership. Jose is alway tentive on my car need and me.

BG

15 de may. de 2016

I came in looking for a very particuler vehicle. They told me every thing abd more about the vehicle i wanted and was very impressed with their knowledge.

RBantau

3 de may. de 2016

Richardson CJD does a great job servicing my truck. The service team is friendly and helpful. My service advisor, Lester ensures my truck gets taken care of. Need a new car or truck? Ask for Murphy. He's superb!

Daniel

28 de abr. de 2016

I have had several things done to my 2 vehicles here and will continue to have them work on my vehicles. The service is awesome.

Queen Khrissy

13 de abr. de 2016

Lester Jenkins is a Wonderful mechanic, who keeps my car running like it's brand new. Very informative and well knowledgeable about cars. I will continue my service at CDJ in Richardson.

Par72

6 de abr. de 2016

Great service experience, no high pressure sales tactics. They provided me with an inspection form and gave me future needs. I've never gotten that from a dealer before

Maris

4 de abr. de 2016

Co-signed for my son-in-law, he called us in a month later to sign new contract, told us it was same, WASN'T!!

Mr. Money bags

3 de abr. de 2016

I have purchased 5 cars from Bryan always great. He might think I'm rough when it comes to my negotiations but the price is comparable to all the local dealers.The service staff are on the ball when it comes to service. Ask an you shall receive is what I always say. Keep up the good work guys.

Divemaster

2 de abr. de 2016

This was by far the best service experience I have ever received at a dealership . The professionalism of the employees and how nice and pleasant they were to deal with was absolutely great. I will definitely return and I will recommend the dealership. Thank you again.

Majordeerhunter

30 de mar. de 2016

Lester in service will go above and beyond the call of Duty. He will get u an answer if he's not sure. Steve service manager will help you out if you are having problems like we did from a different dealership.

Dawnzj45

28 de mar. de 2016

They were very quick to me as customer and they let you know what was going at all times that was very good for me

Gothrocks1

21 de mar. de 2016

Best place ever! It took me a year to find the perfect Jeep, everywhere I went I walked away unhappy. But not here, I came to look and left a jeep owner! And my sales associate Shack was awesome! He made me feel welcomed and helped me pick the right jeep! I highly recommend him and this place for great service and Jeeps!

Fernando

3 de mar. de 2016

Its been 2 weeks since I purchased my car and some of the promises made at time of deal have gone sour. My first payment is dued in 2 weeks and have yet received anything from the bank. It seems things are still not finalized which make no sense to me being I still have the new car. The day of sale everyone was on their A game but now I can't get a straight answer just a run around it seems. Can anyone keep their word these days. I see why they were pushing about doing the survey right away.

jgm

23 de feb. de 2016

ALL STAFF MEMBERS ARE FRIENDLY AND COURTEOUS.MY SALES PERSON WAS THERE TO SEE THAT I GOT THECAR AND PRICE I WANTED. NO PRESSURE, PROCESS WAS FAST, AND EASY.COULD NOT BE HAPPIER. I WILL GO BACK FOR MY NEXT CARAND SEND ALL MY FRIENDS TO SEE SHACK.

Xio

13 de ene. de 2016

A+ service here! From the moment I entered the lot everyone was friendly, and courteous. Customer service is a big one for me so I felt welcomed there. Justin Gilstrap my sales consultant was great to work with, he knew his product. I like that he didn't hound me but kept in touch. Defiantly would buy from here again.

cyblarg

11 de ene. de 2016

Every concern was addressed and action was taken to be sure the sale happened on my terms and not strictly for the sake of selling another vehicle.

Gabriel1995

11 de ene. de 2016

My first time going there and I had an awesome experience. All staff memeber have a friendly personality specially salesman Jesus Benitez. He took good care of me and ill be back to buy my car with him

Coolkid

11 de ene. de 2016

I had a great time at the dealership. Michael Johnson showed me a great time! Thanks again for so much fun. I love my new vehicle, drives like a champ.

HailzzGray

10 de ene. de 2016

I had a great experience at this Richardson dealership! This location had so many options for new and used cars! I highly recommend this location, and when you visit make sure you talk to Shack! He was extremely friendly and helped to show me some of the new grand Cherokee's. I almost drove off the lot that day with a new car! I am however interested in a used car, but best believe I will be back!

erniebell318

9 de ene. de 2016

My experience with Dealer was excellent.. Brandon Berrios was the Sales Consultant I dealt with. He went out of his way to show me the 2015 models..of course, my choice was the 200C..he was very knowledgable of cars features and explained them to me. Our negiatations were very pleasant. We talked about rebates, etc...he even included the manager (Jason, I believe) in the negotations.. They both went the extra mile for me. I wanted a test drive, but I also wanted my wife to see the car. She had just been released from a Rehab Center and was healing at home. Brandon offered to bring the car by our home the following morning, for a test drive..she liked the car, as did I...bingo, a sale was made. Brandon made sure all the paper work was in order and the folks I dealt with, made it all seem easy. All of my requests were basically honored. Thank you Brandon, for making this easy for us.

Chameleonic

8 de ene. de 2016

My experience at Richardson Chrysler Jeep Dodge was great! With the help of Justin Gilstrap, I was able to not only get the auto I wanted, but get the price I wanted and was still offered incredible service. Moreover, the service didn't just stop with the sales department, it was with everything!!! Thank you RCJD!!!!Sincerely, Sean R.

jagui2016

7 de ene. de 2016

The approach, knowledge, and delivery of Mr. Steven Fields at Richardson Chrysler Jeep Dodge was just RIGHT to seal the deal. I went in and out of this dealership in less than 2-3 hours with a brand new vehicle. I would definitely go back to this dealership and recommend Steven Fields, who took great care of me.

NicoleF

6 de ene. de 2016

I recently found the truck I have wanted since high school, and I'm thankful for the services provided by sales associate, Monty. and finance manager, Will. They both were patient with my decision and knowledgeable of Jeeps and warranties, respectively. I encourage others to visit this dealership if you are in search of a vehicle. I am very pleased with my truck and even more ecstatic that I found my dream truck.

abrantley

5 de ene. de 2016

I had a wonderful experience at Richardson Chrysler Jeep Dodge. The sales associate, Tom, was a wonderful, knowledgeable associate. Steve was also a great manager, My overall experience was wonderful. When I am ready to buy my next car, I will definitely go back to this dealership.

ericfrazier23

3 de ene. de 2016

Steven Fields along with the rest of the team made my experience one to remember. Being a first time new car buyer, I couldn't have hoped for a better experience!

Benz900

30 de dic. de 2015

You guys are my number #1 list when it comes to buying a car discounts, no hassle, great products fast delivery the things that you guys do is what makes me keep coming back. Wonderful sales and service department we need more stores like Richardson Chrysler Jeep Dodge Ram in Richardson, Texas go see David Nevills today.

Btuffs

28 de dic. de 2015

I emailed and spoke with the internet manager David Nevills a couple of times prior to my appointment. I set my expectations of what I wanted and they exceeded them. When I arrived, David had three cars lined up for me to look at. David and the sales Manager Mo answered my questions and made the buying process easy. I would proudly recommend David, Mo and this Richardson Chrysler Jeep Dodge Ram.

bballseh

26 de dic. de 2015

This dealership was very helpful in finding a car. We were initially stressed out from previous dealerships but the staff here was helpful. David was extremely nice and explained the cars features on the test run. He was more than happy to help in any way and with all of our questions. He was one of the friendliest car salesman I have encountered. If I need another car I will be at this dealership asking for him.

Zaji

26 de dic. de 2015

I called them about a car and ask them if its available because im from out of town. They said yes, they pulled my credit and qualified me and then call me back and said the car is sold????????? Now I have one inquiry on my credit with no reason, this is Totally BS

MD

24 de dic. de 2015

Mo & ShackReally they arethe best dealears i deal woth them ever, I already recommended them to my closest friends, thanks both for make me feel comfortable and enjoy Christmas time with new car and best deal. Merry Christmas

Supreme

23 de dic. de 2015

Manager David Nevills help me get a new jeep. A kind and informative sales men who values your best interest, I felt confidant about the transaction and know that both parties were happy with the outcome thankful for a great dealer ship that care about the customer. If you ever in the market call David Nevills 972-704-6860

Richard

23 de dic. de 2015

It was snowing the day i was in the dealership and the staff bent over backwards to get me the Van I was looking for. They came up with a Van with more equipment on it for less money. Looked at "True Car" and it showed that I should have paid $4,000 more for the Van.Sale's worked hard to get me Top dollar for my 2010 Van on the trade-in.

Stefan

22 de dic. de 2015

I got the car I wanted, I got a fair deal on my trade in, I always felt I was important as a customer to them. I met with several employees; Todd, Steve, Max and there was no mismatch in their messages or how they all dealt with me. I will be back when needed since they all gained my trust.

WkWr101

21 de dic. de 2015

Wanting to move into a larger SUV, my internet and dealer visit search began. Thinking that the further outside of DFW I ventured, the more economical the Jeep Grand Cherokee would be, I was mistaken.. Simply stated, and exhausted, I returned to Richardson CJD and my previous salesman, Brian Collier specifically because of his solid knowledge and clear understanding of where I was (honestly) budget-wise and what would and would not work for me. He and a gentleman name Duck (financing/ loan search) listened, understood and worked closely to get me the best/ workable monthly payment ideal for me and what I desire to drive. This is my 2nd purchase from Brian with RCJD which indeed, alone speaks volumes. And while this is it for the moment as I absolutely love my white Jeep Grand Cherokee Laredo with tan interior and its hint of luxury, I truly remain loyal to the Jeep brand and definitely this location.

Noodleman

19 de dic. de 2015

Both Justin and Todd made the buying experience wonderful.I had not planned on purchasing at the time. However, because of the efforts of these two, I found a great vehicle at a great deal.

akfly

14 de dic. de 2015

Finally met a dealer that "WANTED to sell a car" and knew not to haggle over a couple dollars...They made it happen!!! The staff was helpful and knew that I was there to make a reasonable deal. They honored a "special" price I saw online from a previous month with no hassle. They even found me a better interest rate than my credit union was able to provide. My experience with Richardson Chrysler Jeep Dodge Ram was quick, painless and truly enjoyable. The folks there seem to really want to know how customer service should be. I would highly recommend buying a vehicle from this place. Ask for Steve Fields!!! ~~~~Proud owner of a Jeep Rubicon!!!

6844698

10 de dic. de 2015

I was sold a vehicle by Steven Fields. He is one of the best car salesmen I have ever met. He is very sociable, knowledgeable, and generous. I got a great deal, and great interest rate. I was in and out within 2 hours, and I believe Steven is very honest and reliable. I can not recall the name of my finance associate, but I'm sure Steven would be able to retrieve the file. My finance associate was sociable and knowledgeable as well. Richardson Chrysler is an excelling company. The only thing that could have been better was if I was given the vehicle!

JeepGuy40

29 de oct. de 2015

I wouldn't buy here again. At first, I was happy with the sales process. The salesman seemed to be informative; and I even wrote positive reviews on multiple sites based on my immediate experience. Unfortunately, the dealership deceived me into signing a deal under the pretense that my financing was approved (it wasn't). Then they told me that it was conditiona (meaning that they had a contract from my side...but owned the car). Apparently, I was on the hook to buy the car if they decided that they wanted to sell me the car in the next 30 days. Essentially, they locked me into doing business with them without disclosing that the deal was not finalized. After talking to Max (Internet manager), I got the distinct impression that I was about to become the victim of YoYo financing. Max pretended not to know what Yoyo financing was and said that he would have the police out to pick up MY CAR that I signed the bill of sale upon! When I showed up at the dealership to confront Max, he wasn't there (allegedly). Shannon (The GM), did a good job of trying to smooth things over...and eventually the financing was complete. However, this should not have been an issue. If you sign a bill of sale --- you should own the car and any contingencies should be clearly spelled out to the buyer. To make matters worse, even after talking to Shannon; I was promised better communication from the dealership from that point forward. However, the Finance people would not return friendly calls or emails that I sent to them (simply asking for confirmation that they got the documents that I sent). It really makes you wonder what is going on when the head of the place tells a customer and the finance manager to keep good communication flowing and they can't spend ten seconds to say "got the documents"... particularly after multiple requests to do so. I'm also upset that when I was happy with Richardson that I was told that I would be receiving a survey and was asked to give "five stars"... however... when it became clear that I wasn't happy... no survey was sent to me. UPDATE: I saw that Richardson Jeep responded to my review. Here is what they did not respond to: Why didn't the Finance person get back to me after repeated attempts and being told by the GM to do so? Why wasn't Max Millender fired for trying to bully, intimidate and lie to a customer? Why didn't they ensure that I would get the chance to submit a review of their dealership to Chrysler? If someone at Richardson sees this, I'd like to have that survey.

amscott92

10 de oct. de 2015

Aaron Montgomery is phenomal! If you visit this dealership, please request him. As a first time buyer I was initially hesitant about the car buying process. Aaron went above and beyond to not only meet my needs, but to assure that I left the dealership with a piece of mind. Highly recommend this dealership and Aaron.

Rafasta

22 de sep. de 2015

Great experience from finding my car online to driving it home. All inquires and concerns were dealt with promptly by Richard Ford, which was well appreciated since we are not from the area.

Carlos08

19 de sep. de 2015

Richard Ford was fantastic. He made my car buying experience, which can be stressful, go as smooth as possible. He helped me get the vehicle I was interested in, for a great price. Could not be happier.

Grant Guidry

28 de ago. de 2015

I don't write reviews often, but I felt this joke of a dealership needed one. How do you give zero stars?! Seriously, worst. Experience. Ever. I brought my truck in for my 10:30AM appointment and waited around until 3:30PM to get it back. What were they doing to my truck, you ask? Changing my oil and (supposedly) inspecting it. That's it. I asked multiple times what the status was and every time someone radioed into the garage and I got a "they're checking on it" OR "it'll just be a few more (hours) minutes." I finally found my service technician, Lester, who was sitting at his station browsing Facebook on his phone, and I asked where my truck was. He sent someone else to go get it (guess he was reading an interesting article) and I finally got my truck back, unwashed AND NOT INSPECTED, 20 minutes later. Seriously, complete and utter disregard for customer service here. Do not recommend!!!!!!!!!

thedge_1

24 de jul. de 2015

Left vehicle for service, next day was presented with recommended service work totaling over $3500.00! Many items on their list had just been completed in the last several months!Their "report" stated that it "FAILED" all these items, when I questioned them further they claimed there was no record of any work having been done, even though it was done at another jeep dealership. Told them NO thanks. Ended up getting it repaired for less than $100.00 some where else.

Dan

23 de jun. de 2015

Dealer said battery had bad cell had to be replaced, $250 parts and service. I requested to keep my old battery (that's another story) and had independent service check battery (18 month old Interstate) and it was good. I charged and it is back in my car working great. Service Mgr will not make good on bad service saying their test was valid. No acceptance that it might have been a mistake and the proof is that that same battery, holds a charge and is back in the car. AVOID and if can't, get old parts and confirm that the part was actually bad to begin with.

Lacy Gunn

19 de jun. de 2015

I am thoroughly impressed with the staff and how they made every attempt to make my family and I comfortable. I found the exact Cherokee I wanted for a great price. Everything went smoothly and was quick and painless! Thank you to Duc, Murphy and Todd!

Michelle.choctaw1127

16 de jun. de 2015

My salesperson Andy was so knowledgeable about each vehicle we viewed. On top of that, he made our car buying experience the best one yet! Even the new car manager Roger was very kind and really listened to our wants and needs. My husband and I felt that thier outstanding effort to make us feel valued is something quite rare. We will most definitely buy more vehicles for here in the future.

rmeneely

3 de jun. de 2015

Called the day before to make an appointment for warranty work needed. Talked to Lester and set the appointment. When dropping the car off I went over the issues with Lester and he advised me he would call me later on with an update, and if they needed to keep the car overnight for warranty work, they would provide a car for me to drive covered by warranty. He called me early afternoon and told me they got all the parts ordered to fix everything except for the headlight issue because they are aftermarket HID lights. Then told me he would set up the rental and told me to go to enterprise at Arapaho and Custer and everything would be set up. I got to enterprise later on, and they wanted to charge $50 dollars on a credit card. Which I did not have, so it would have been $250 on my debit card. I called Lester and asked him why he didn't tell me this when I dropped it off or when he called, and he said he doesn't control what they do but all he can say is they are taking care of the warranty work. So I told him I would have to come pick up the car and bring it back next week. He advised me that it's probably all torn apart. I told him it either needs to get out back together or I need to speak to the service manager, to which he chuckled and said OK. I arrived about 15 minutes later, my vehicle was on the service drive. I stood and waited for someone to acknowledge my presencse standing in front of 2 other advisors and finally walked inside. Cashier did not have paperwork and had to call Lester. Then told me there was no paper work because the tech hadn't storied it out yet. I asked for something telling me what they did/found and was told it would be emailed to me. Have not received it yet. I got in my vehicle and noted the mileage seeing they had obviously not test driven the car because the mileage was .1 mile further than when I dropped it off. So when he told me they did an update for the rough shifting concern, they didn't verify that it existed nor verify that it was fixed. I then called in to speak to the service manager and the receptionist told me immediately that he was not available and offered to let me talk to someone else in service. I asked her how she knew so fast that he was unavailable, she told me that he's been in a meeting for a while. Also a lie because I saw the service manager in his office no more than 5 minutes prior. Asked for a direct number to service and she advised me there isn't one I would have to call her back. Wasted a day without my car, was lied to, laughed at, and was told something's were done which I have no proof of. I understand it is dodge and I don't expect to be treated like a high dollar customer, but common courtesy and honesty is expected.Update: 6-4-15Spoke with the Service Manager Steve, and he apologized for all the troubles and miscommunication. Offered sympathy for the less than exceptional service I received and told me he would make it right. All the parts have been ordered. He has reserved me a loaner vehicle for next week when it is convenient for me to drop off. Update 6-11-15Dropped vehicle off yesterday to have everything completed. Paper work is very vague on what was done with the "update." Does not mention what it was for. Did not even put on the RO my other two complaints: 1) the radio volume function. 2 ) Transmission hard shifting. Also if the update was for the transmission function, like they say, the vehicle again was not driven to duplicate or verify repair. Also A/C is still not functioning properly. A/C does not remain cold when coming to an idle. Again obviously this was not verified to be fixed. Very obvious issue. Completely dissatisfied. Would like a call from the GM to see how he plans on fixing my car. This will be the 3rd trip for the same issue and attempted repair.

ncollins1421

21 de abr. de 2015

Very friendly, fast, and efficient car buying experience. Would definitely recommend buying from here. Big Mac and Deno Moore were awesome and actually very fun to be around throughout the whole process. On top of the great service I got a great truck for a great price.

Row14

17 de abr. de 2015

Deno Moore in used cars did a superb job in helping our parents trade-in their old pickup truck and place them in a new pre-owned car that is much easier for them to get in/out of. Thanks for making it a great experience!

prettygirl4ever

14 de abr. de 2015

They were awesome. I came to them on a fluke after visiting several other dealers. The team was courteous and nonpushy. I knew what I wanted and they help to get it. Everything was pretty effortless. I haven't experience this before in the car buying process. My last car it was drama. They were personable and geninuely interested in getting u what u want/afford. I will be back in 5 yrs. I encourage you if u haven't to stop by and experience what I did.

Jamesm

14 de abr. de 2015

The entire Sales, Service and Parts team at Richardson Chrysler Jeep Dodge Ram represent this dealership with the utmost professionalism and respect in every aspect! All of my experiences with Richardson CJD have been nothing short of fantastic! I just purchased my sixth vehicle at this dealership, and once again, I couldn't be happier with the overall experience! Everyone from my salesman, to the new car manager, to finance managers were all honest, professional and empathetic to my needs and wants in order to structure the best deal possible. Ultimately, I drove away with another brand new truck that met all of my needs plus a whole bunch more that I didn't even ask for, all at less money than I anticipated paying! THANK YOU, Shack, Roger, Brian and Richardson Chrysler Jeep Dodge Ram team!! Keep raising the bar the way you do! Customer for life,- James M.

Honest Abe

6 de abr. de 2015

This was the worst experience in attempting to purchase a car that I have ever had. Danny the individual who is over the used car inventory is dishonest (and that's putting it mildly). Beware if you deal with this dealership because it is exactly like all the terrible experiences and stories that you have heard about regarding used cars. They are truly "Used Car Salesmen" and try to sell you junk and then try to hike the price up when you catch them. I found them to have no sense of being honest or square dealing. The owner or GM is no better as he thinks everyone is trying to get a deal and that they should be happy if they have their time and money wasted just to end up with said deal. This dealership fails to realize that not everyone is trying to get over on them and that they should not try to take advantage of people. Sometimes people just want to be fair and to be treated like a customer. This establishment seems to think that they are the only game in town and that they are doing you a favor by taking your money.I went in to purchase a car for my daughter and the car they had advertised as a automatic was...you guessed it...a manual. I said that I didn't want that vehicle but before I could leave they said they had an automatic of the same make that came in on trade. They tried to sell it to me for 4,000 dollars over the trade they gave the previous owner. How do I know, you ask? He was still there and I spoke to him. He disclosed that the car was a buyback (lemon) in CA which the dealership did not disclose immediately (they did later). He also told me that the check engine light was intermittently coming on and off. I was still interested in the car and I made the dealership a fair offer of $2000 above the trade in value that they gave the previous owner (that they [Danny] accepted) with the caveat that I wanted to have the car checked out by a 3rd party. I did and it cost me $119 just to find out that the car needed about $2000 of repairs. When I took it back to Danny to have a conversation about the issues. He didn't want to come off the price and simply wanted me to pay for parts and have them do the labor (which is nothing to them because the mechanics are employed by them). When I said "no" I was basically stuck to eat the $119. I then spoke with another manager who said that it was explicitly communicated that the car in question was not to be sold at all and he had no idea why the salesperson and Danny showed it to me. He also told me flat out that he was not going to refund my money (later he said he would). The whole experience was a "cluster" and I wasted 4 hours. I ultimately wanted to talk to the owner/GM Shannon Ashford and he seemed unconcerned about my experience and basically doubted that I was telling the truth about Danny's behavior, stating "Danny was here when I got here...Thats hard to believe.. not him". He also said that having a $1000 dollars knocked off the car was worth my bad experience and that should have made it worth my time. Then he asked me in a condescending manner did I understand like I was some idiot. At that point I knew that he didn't care at all. He thought I wanted something from him when all I wanted was for him to listen. I decided at that second that even though the price they were giving me was a good price after all the lies and deceit...I decided to walk away because I couldn't live with myself if had given those shady characters one red cent of my money (Never give your money to people who treat you poorly). I am a firm believer in that besides I have kids and how could I raise them or teach them this valuable virtue if I caved in!!!! Your dignity is more important than any amount of money!!! I am telling you that this establishment will take advantage of you or they will strip you of your self worth and dignity by treating you like dirt while working under the guise that they are doing you a favor....unbelievable!!!!. You should stay very very very far away from this dealership.I hate writing reviews but this place is so bad I had to warn people. Buy at your own risk and know whatever deal you think you're getting....you're NOT because they are ripping you off. I get that they want their margins to be high and make as much money as they can but these are certified rip off artists and Danny is the worst and on top of that he's the one in charge of the inventory (so he says) and he sets the price. Again, I can't be more clear when I say stay clear of this place. Wolves in Sheep clothing.

Nikki

25 de mar. de 2015

After going to several Dodge dealerships, my husband and I were able to get the help we needed at Richardson Dodge. The experience was awesome and all of our expectations were met. I will definitely buy my next vehicle here. Thanks for making our car buying experience great. Nicole

Old guy

13 de mar. de 2015

My sales team (Stephen Ripley/Deno Moore) went out of their way to get me the deal I wanted. I am demanding and hard to please and they worked very hard to make me a customer. I am very pleased with the car purchased and the deal. Thanks guys!!! Will recommend you to friends!

fnw01dmb

11 de feb. de 2015

I had the absolute best experience purchasing my new to me 2014 Chrysler 300 today! From my sales person, Jessica and her manager to Alex in Financing; this group was top notch! I did a lot of research about my trade, credit/financing and vehicle options online before I went into the dealership, which always helps, but this was my first test drive and first time at RCJD and my entire visit and purchase took less than 2 hours with barely any 'negotiating.' I would highly recommend this dealership and this car! I love all the extras that come standard on the 300; this is truly a luxury car at a great price!

Felicia

4 de feb. de 2015

We stopped in Richardson dodge on the way to another dealership to look at a new 2015 challenger. We decided we liked the car and would work out a deal. Head over to the finance department (a pre fab trailer) to talk with the Manager Matt. He seemed on the shady side, but I'm not one to judge a book by it's cover. They run all of our numbers and come back with an interest rate that was too high. We politely said "no", and then they tried to get us to "buy down our interest rate". We declined and decided to go to Bonham Dodge. I'm so glad we did. We were in and out of Bonham with a done deal in less than 2 hours. We spent about 5 hours at Richardson and got no where. We got a 3 percent less interest rate at bonham from the SAME bank Matt at richardson said was higher. Come to find out Richardson was also given the lower interest rate, but they add a few more percent on to it to make more of a profit. So not only did we save $4,500 on the car, we got more for our trade, AND got the interest rate offered from the bank without the greedy dealership adding to it for more profit. I'm thankful we were smart enough to see through their crap. They lost a sale due to greedyness. I'd recommend Bonham Chrysler Dodge any day. Ask for Dennis Stewart. He's actually a FULLTIME minster, but it doesn't pay his bills so he sells cars on the side. A VERY HONEST man!!! Will do business with Dennis again in a heartbeat!

Dane1980

22 de ene. de 2015

Good service from Tera Mitchell she made sure that I was happy with my purchase and also give me a call after. In all it was good quality service

James

22 de ene. de 2015

Justin Gilstrap was my representative and my experience was outstanding. Justin was very helpful and knowledgeable regarding the vehicles I considered. He is professional at his job and I would not hesitate to recommend Justin and Richardson Chrysler Jeep Dodge to my family and friends.

Cindy

21 de ene. de 2015

JUstin Gilstrap Did Fantastic!!!!!!!!!!!!!!!!!!!!!Love this Place! He went above and beyond to get me the deal i wanted.i have already went back to him for advice on my daughter getting ready to graduates new car..

corey04

20 de ene. de 2015

I love richardson Chrysler jeep dodge. I have purchased two cars used cars from them. Everyone was pollite and down to business. The saleman or should I say sales women Tera Mitchell got me in and out as soon as I got there she told me exactly what I needed to get in the car I was looking at. And made it quick fast and simple. Im looking forward to purchasing my next vehicle from her very soon. Thank You Tera

hardawaylf

4 de dic. de 2014

Everyone went out of their way to help us finalize the purchase of our Jeep. They even stayed late to make sure everything was done!

Lbrown0915

1 de dic. de 2014

I would like to take the time to say thank you to Deno Moore, and Malory Parkhurst for assisting my family with purchasing a vehicle. It was an absolutely wonderful experience, the both of them worked very hard in finding my family a vehicle that was in our price range, and one that matched all of our criteria. I couldn't ask for better customer service experience. My family and I are definitely returning to purchase out next vehicle at Richardson Chrysler Jeep Doge Ram! Thank you!

Tonya B

13 de oct. de 2014

My daughter is 15 and we're looking for a used car for her. She found a used car online at Richardson CJDR that she liked, so she called RCJDR twice to make sure they had the car there for us to go test drive. They said they did. Because we live an hour away in Flower Mound, I also called and spoke with Chipper to make sure that the car was actually on the lot. He said it was. I clarified that we are driving an hour to get there, so I want to make sure that the car is there and available to test drive. His exact words were "I'll have it pulled up and waiting for you." When we arrived, of course the car was not there. Chipper said it had been sent to auction this morning. Nothing happened in the hour that passed since I had called - it had not been there when I called and Chipper had lied to me. I guess he was hoping that we would be interested in looking at another car since we drove all that way, and that if he lied to us to get us there, maybe he'd still make some money. He was definitely wrong. Not only did I leave immediately, but I will never go back there again and will tell everyone I know about their dishonesty. I wasted two hours of my time and $12 in gas that Chipper could have saved me by telling the truth. People like him give used car salesmen a slimy reputation. He should be ashamed. The dealership should as well.

axp00115

25 de sep. de 2014

Glad I bought a vehicle here. Everyone was very helpful and was able to get me into a vehicle that was way better than I ever imagined I could afford for that price and also went the extra mile to make sure I was satisfied. I recommend this dealer to anyone and plan on making my next purchase here.

jlkenney16

23 de sep. de 2013

I'm highly disappointed in the service I have received here. I bought my jeep grand cherokee about a month ago. Love the car and the actual buying of it went fairly smooth.The exact week that I got a call to come in and get my license plates put on, my tire pressure light came on saying that one of tires was low. I went up to the dealership and while they were putting on my plates I asked them to check out my tire. They acted very nice and I was in and out in no time. They said there was no problem and my tire only needed a little air (weird, that a brand new tire would already need air, but I believed them when they said there was no problem with the tire.)A few days later my tire light came on again, but I was going out of town and my husband looked at it and put air in it again. After coming back into town and getting in my car at the airport, my tire light was again on. Frustrated, I decided to go to the Dallas Love Jeep dealer, because it was more convenient. After they looked at my tire, it was found to have a "small slash" in the sidewall. Something that can not be patched and therefore needs to be replaced completely. The Love dealership asked if I had a tire warranty and stated that I would need to call the Richardson location to find out. I called them several times and talked to the receptionist, but was never able to get through past several people's voicemails. By this time I was furious (I wasted approx 2 hours trying to get a hold of someone). I left my name and info for a return call and not one single person called me back. Richardson let me drive around for a week and a half with a "slash" in my tire, putting my life at risk, and probably did not even inspect it when I had asked. In the end, I had to pay for a brand new tire for a brand new car I have had a month. I was also disappointed that the folks at Love weren't more helpful in finding helping me figure out my warranty situation. Beyond upset, still.