Bryan P

29 de may. de 2015

We were so pleased with the service that we received in Feb 2015 that we had to come back and purchase another car. Thank you to the entire staff for all of your hard work and help. --Posted as a service per authority of business, review written by customer.

Lee R

27 de abr. de 2015

Great experience, friendly, thorough, did the best they could to get us the car we wanted. --Posted as a service per authority of business, review written by customer.

Joseph H.

25 de mar. de 2015

Overall I was very pleased with everyone that dealt with me in buying my new car. Thank you so much! --Posted as a service per authority of business, review written by customer.

Oscar P.

26 de ene. de 2015

Chris is truly an asset to the Service Department at Rick Case Hyundai. Fabulous customer service every time! --Posted as a service per authority of business, review written by customer.

Kiesha T.

22 de dic. de 2014

You guys are the best and Donnie was truly awesome he's the best sales person making you feel comfortable and explaining the process with lots of patience. --Posted as a service per authority of business, review written by customer.

Leonardo M.

18 de nov. de 2014

ERNEST BYNES IS THE BEST!!! I DRIVE AN HOUR EACH WAY TO GO TO YOUR DEALERSHIP BECAUSE OF HIS EXCELLENCE --Posted as a service per authority of business, review written by customer.

Tom D.

21 de oct. de 2014

I am very satisfied with the service received in the dealer. I considered that Frank Martinez (sales consultant) did a great job and service. --Posted as a service per authority of business, review written by customer.

EZ

7 de oct. de 2014

My experience was very good. I kept expecting them to sneak in some fees or press hard to upsell me but it never happened. Everything was professional and easy.

Timothy R.

1 de oct. de 2014

He was excellent and new what he was talking about a true gentleman and a great sales man. I ever need a car here again I know who I want as my salesman. --Posted as a service per authority of the business, review written by customer.

PK

23 de sep. de 2014

I would like to write a 5 star review, but cannot. I did buy a used car at this dealership,the process was difficult. I am still not completely assured I got the best deal.When the deal was presented the internet price was increased by 6000.00 and then 6,000 entered in as a discount. The car fax listed the car as well below this figure, that is the figure with 6,000 added.That was strange,since I had the car fax in hand, they gave it to me. Felt the manager was a bully.Thank goodness I was called back the next day and the original deal was honored, after 4 phone calls.The salesman took the time to explain all the gadgets in the car, thanks for that, it was very helpful. The car could have been cleaner, therefore to me details are important. Also I was only given one key. Apparantly they said this is normal if the previous owner only gave them one key. To me this is not even believable.I did get the second key, but only the key not the remote.I believe I should have a complete second set.Also the car was due for an oil change and no one mentioned that. With these problems, I was the one who made trips to the dealership.I should have had these items the day I bought the car, and should not even have had to ask. They act like they are doing you a big favor.... Hope it will be a long time til I have to buy my next car.

Scott F.

29 de ago. de 2014

My service advisor was very professional and courteous. He gave continuous updates on how long and when the repairs would be completed. He's wonderful. Thanks again for the great service. --Posted as a service per authority of business, review written by customer.

Christopher M.

24 de jul. de 2014

The staff members I worked with were very friendly and helpful. They explained everything adequately and took care of all the details that go with buying a new car. --Posted as a service per authority of business, review written by customer

Sammy F.

27 de jun. de 2014

Chris is excellent, very supportive, friendly and helpful to take care of my appointment as soon as possible and get me on my way with all problems solved. Thanks --Posted as a service per authority of business, review written by customer.

CARLOSA

14 de jun. de 2014

I WENT TO RICK CASE HYUNDAI 441 AND SUNRISE TO LOOK AT A PRE-OWNED CERTIFIED SONATA, I WAS SURPRISE ON HOW MANY OPTIONS OF CAR THEY HAVE, I ORIGANYLLY WNATED A DIFFERENT COLOR THAN THE ONE I HAD LOOK AT ONLINE, WHEN I GOT THERE THEY HAD SO MANY CARS TO CHOOSE FROM THAT I TOOK HOME THE COLOR I ALWAYS WANTED THANK YOU FRANK MARTINEZ AND ALL OF THE RICK CASE TEAM IN PLANTATION

Benjamin R.

8 de may. de 2014

Ernie and all the staff are just amazing. I'm always happy to return to the service department because I'm always treated with respect and courtesy. --Posted as a service per authority of the business, review was written by customer.

Tony C.

14 de abr. de 2014

Patrick was amazing and there is not one thing he could have done better. I look forward to seeing him at my first service. --Posted as a service per authority of the business, review written by customer.

Jose R.

25 de mar. de 2014

Patrick and Tom were amazing. They made our purchase smooth and easy. They went above and beyond to explain any questions we might have and it was just pleasure working with them. --Posted as a service per authority of the business, review written by customer.

Peter G.

13 de mar. de 2014

Chris Landry is a very sincere and caring service advisor. I was very pleased with his customer service skills. Very professional and satisfied all my needs. Thank you so much. --Posted as a service per authority of the business, review written by customer.

David M.

11 de feb. de 2014

I had the great pleasure of having Easton help me with my new purchase, I must say in all the years I have bought cars I have never met anyone like Easton....his beautiful personality, patience & knowledge is defitnitely a plus..... I would HIGHLY RECOMMEND anyone I know to see him first before going anywhere else. He is a great asset to your company for sure! Thank you for everyone's help! --Posted as a service per authority of the business, review written by customer.

kourios

5 de feb. de 2014

awful service, they say 'our customers are our friends', it's wrong, dealing with them, you risk to be tricked. I buy a car and I pay a deposit and booked an appointment two days after to delivery the car and pay the rest of the car. And what a surprise when I arrive to the dealer office [they confirm a few hours before the meeting!], they have already sold the car to another guy... No apologies... they try after to sell me some low quality cars or too expensive.... Never make business with them.

Alexandra T.

21 de ene. de 2014

It was the most pleasant experience we ever had at any dealership. There was no pressure put on us like other dealers or salesmen would put on people and every question we had was answered. --Posted as a service per authority of the business, review written by customer.

Theresa

10 de ene. de 2014

After buying a new Hyundai 2011 the seats started to wear on the passenger side and driver sides about four months after use. The seats are fraying. The dealership replaced the cloth and I was told the fabric was the same as before. I have had the same problem with the seats looking like they are 20 years old. The new service manager was rude and will do nothing further for me and more or less says this is all we can do. Other customers have had the same problem as me. The warrantly on the vechicle is not worth it and after you purchase your auto you are stuck with it. Bought from Rick Case Hyundai Plantation Florida.

Carla B.

2 de dic. de 2013

Richard Lopez is great and the auto work was done very quickly and efficiently. -The above review was posted as a service and with the authorization of Rick Case Hyundai, and the comments and opinions expressed in the review are those of a customer from Rick Case Hyundai.

Victor B.

7 de nov. de 2013

Everything went very well. Marty was very helpful. He made us feel at ease and he was not pushy. -The above review was posted as a service and with the authorization of Rick Case Hyundai, and the comments and opinions expressed in the review are those of a customer from Rick Case Hyundai.

Angelica W.

28 de oct. de 2013

Everything was perfect! Frank and Maulik were very patient and professional. And my wife and I are very happy with the car. -The above review was posted as a service and with the authorization of Rick Case Hyundai, and the comments and opinions expressed in the review are those of a customer from Rick Case Hyundai.

Edward

9 de sep. de 2013

Everyone at this dealership that I had contact with was outstanding !! Really friendly, courteous, knowledgeable, helpful, accurate and honest ! Great Experience !! Thanks

Cason M

27 de ago. de 2013

The team at Rick Case Fort Lauderdale is top notch. Andy, my salesperson was really easy to deal with and very helpful. Same could be same for Malik. I would recommend this dealership to my friends/family.

Bill and Nancy from NJ

19 de ago. de 2013

We are from New Jersey and went to Rick Case Hyundai to service Our head lights... We were so impressed with Richard Lopez who Immediately saw what the problem was and helped us. this is the place To go when you need service . Richard was courteous and helpful

Sandy

16 de ago. de 2013

I have a specific problem with the service manager at the location I used. I called ahead because my battery was dead. I told the person I spoke with on the phone the age of my car and they said the battery replacement would be $89.00 (this person was very polite and professional). This was the reason I chose to go. I also had a tire pressure system light on (which went off when I left, but less than 2 days later it was back on). When I told the service manager about this he said they would check out the whole car. It took a long time for a simple battery replacement, at one point I went to ask how much longer it would take and was dismissed being told not much. Then the service manager came to get me when it was done, and before telling me anything about what was done walked me to the checkout counter and immediately walked away. The bill was confusing, especially since I was told $89.00 on the phone and not told about the light repair at all. The service manager knew I was contesting the bill however made the determination to stay in his office, on what appeared to be a personal cell phone call. I then knocked on his door and when I brought up that I called and it should be $89.00 he said, it was out of warranty, then after I argued a bit more, he said he would take it out of the employees. I also pointed out that he never bothered to discuss what was done. He then said "I was going to when you were on your way to your car." The following weekend I took my friend to buy a car at a different Hyundai dealer in Miami to avoid this Rick Case dealership. I need to have the tire light fixed, however need to find a dealership further from my house to do it. I purchased my car at the Rick Case dealer in Weston/Davie, however the location of this dealer was convenient. I cannot overstate how nice the rest of the people at this location were, however one bad apple, especially when it is the service manager can ruin a business.

Brianna

5 de ago. de 2013

Tom Owens has always been very professional and very customer service friendly, accurate and to the point. Thank You

ronz

28 de jul. de 2013

FIRST, I WENT TO DO OIL CHANGE AND THEY WERE VERY FAST GETTING ME IN AND OUT. SECOND I NEED TO REPLACE A SMART KEY FOR MY VERACRUZ THEY ORDER THE KEY AND SEND ME A E-MAIL TO LET ME KNOW THE KEY WAS IN. PROGRAM THE KEY AND WAS OUT IN 20 MINUTES ,GREAT SERVICE THANK YOU. RON ZABALA

Lauren A.

18 de jul. de 2013

Excellent service. Very professional and courteous.

Dawna Austin-Gaines

12 de jun. de 2013

When My car was towed to Hyundai on Saturday June 8,2013, I was sure that I will be there until closing. But Richard made a point of helping me right away and seeing to it that I got the right tire for my car. In all my years if dealing with Saleman, I have to say that Mr. Lopez was the best I dealt with. Friendly and courtesy . If every Saleman was Like him, I am sure your customers will be happy and always make a point to come back to your dealership for service . Thanks again Richard for making my experience there one I will not soon forget. I will get all my services done there and I will only be dealing with Richard Lopez..

Rob

12 de jun. de 2013

I usually do not respond to surveys but I must say that my experience at your dealership was excellent. The sales representative Eddie Andrade was a pleasure to do businees with...I will highly recommend to my family and friends - great experience overall!

AmandaF

1 de abr. de 2013

Earnest Bynes and Joseph Young were exceptional. Overall your staff and facility is excellent.

Lucky

28 de feb. de 2013

I purchased s Vera Cruz recently from Rick Case Plantation. I was in and out faster than any other dealership. I worked with Abdel who was extremely professional. I've had a BMW, a Mercedes, and an Audi and this dealership blows them all out the water! The price is fair and Fares and his team did a great job!

DEWalker

19 de feb. de 2013

The representative Mo that assisted me on this day was very helpful and answered all my questions and concerns.

Jessica_H730

24 de ene. de 2013

The service advisor (Tom Owen) greeted me promptly and quickly got my Genesis in for an inspection of the "check engine" light problem. Thanks to him, my car went right in for service (update software) and I was quickly on my way. Tom's up beat manner and attention to customer satisfaction makes the difference when choosing a service facility for my car. Thanks!

TimE541

11 de ene. de 2013

Excellent courteous customer service received from the moment I placed a phone call inquiring on purchasing my Sonata. Greeted and made to feel welcome and supported. The Service Advisor and Financial Advisor were outstanding.

CarmenK25

19 de sep. de 2012

I never felt better about making the perfect choice and choosing this dealership. PERFECT PERFECT !

BENITA5987

11 de jul. de 2012

THERE IS NOTHING MARTY COULD HAVE DONE BETTER. HE WAS EXTREMELY HELPFUL... AND WE ARE VERY PLEASED WITH THE NEW CAR. THANK YOU... AND THANK YOU TO MARTY!

Princess

14 de may. de 2012

I had a great experience with the sales person however, when it was time to deal with his supervisor it was not pleasant. He became rude when my husband asked him about the price of the vehicle and more or less told us we could take it or leave it. Because the sales person was very professional I was able to overlook his boss and close the deal.

EllenR23

1 de may. de 2012

Steve was a real pleasure to work with, not too high pressure but very informative. I will recommend your dealership.

DBowman46

10 de abr. de 2012

I drive from Dade County to service my vehicle because Ernest Bynes is the best service advisor I've ever dealt with. He addresses all of my concerns in a professional, friendly and thorough manner. Additionally, I really love the newly renovated service waiting area and showroom.

CoreyL56

23 de mar. de 2012

Your service department is second to none. Your staff is great, your prices are fair, and the service is fast. Your service department makes all stereotypes about service departments disappear. Thanks again for a great experience!

JorgeH59

6 de mar. de 2012

This has been the best experience for me buying a new car-all the other times that I bought I felt like killing the car salesman-not this time-Tom Krizanic and pat Reece are very nice and they know how to treat a customer and they know a lot about the cars and how they work. They are the best.

VictorV52

28 de feb. de 2012

The upgrade at the dealership is amazing. I did not notice when the time flew by. The waiting area is great! Customer service was great as usual. Ernest helped me the very first time I came in and is the reason I returned. Jane helped me this time and did an excellent job.

Chuck

28 de feb. de 2012

Earnest and Christian are top notch employees. Christian helped with my car service in July and I was impressed with his professionalism and attention to my concerns. Whenever I see Earnest at the helm of your service department - I know I will have a quick and easy service and that I all my concerns will be addressed. As stated above, they are spectacular employees who deserve recognition.

Kajchen

26 de feb. de 2012

I bought a 2011 Hyundai Genesis for my wife after driving several german cars. My wife was very sceptic when we bought the car but she has been really surprised by the quality of the car so far. Unfortunately, we can't say the same about the Rick Case Hyundai Plantation team in Fort Lauderdale. They advertise that everything is about the costumer experience but after we signed the deal nobody cared about our customer experience anymore. We had to take the car back so that they would take care of several problems the car had (alignment, broken ac fan, chipped windshield, a few fuses where blown, etc.). I've purchase Pre owned certified cars before from BMW and Audi. There you know those things are taken car of before you buy the car. Since we are not from the area, we called them up the day after we purchased the car and scheduled an appointment for 4 weeks later to come down to Ft. Lauderdale to fix the list of items. They told us that it wouldn't be a problem, that they would give us a loaner take care of everything that since since we were coming down for only one day and had apoointments early on the morning.The week before we drove down to Ft. Lauderdale my wife called 3 different people several times (Sales manager, Finance guy, and the person that sold our car) to reconfirm our appointment and to make sure we just drop the car of and have the rental ready early and that we wouldnt have to wait. Everybody told us that everything will be ready. So the Friday we showed up at 8 am and none of the people we talked to was there and had not arranged an appointment or a loaner for us. Furthermore the people told us that they didn't have a loaner in the lot. We waited almost 2 hours until I got really upset and they finally gave us a car. They did not care that my wife is pregnant and that we had somewhere to be. They just wanted us to stay another hour to wait for the Sales manager to get in and get us a rental. In addition, we had asked several times in advance to have the documents from our contract we sent back on the mail ready for us to take. The documents were never ready and the finance guy Ted said that maybe he didn't have them anymore. How do you not provide the customer the copies of all documents when they purchase a car from your dealer? We had to ask several times for this and to be called back. They never did. We even asked to speak with the General Manager twice but he was either busy or gone and never called back to apologize for the lack of consideration and respect from his people. This has been the worse customer service experience we've ever had with a dealer. They obviously only care about making a sale and stop the good treatment as soon as the customer signs the contract. At least that's how we've felt.

Taylor

22 de ago. de 2011

I worked with Marty Israel, and have already recommended him to friends of mine in the South Florida area thinking about purchasing a Hyundai.