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Used Cars for Sale at Rick Case Hyundai of Duluth in Duluth, GA
428 millas lejos de Usted!
Rick Case Hyundai of Duluth de Duluth le ofrece la oportunidad de encontrar coches usados por: nombre. : name es un concesionario de confianza que presta servicios a clientes de: ciudad en busca de vehículos usados certificados. Además , Rick Case Hyundai of Duluth es un distribuidor muy confiable reconocido por ofrecerle una gran selección de autos usados confiables y asequibles. Puede filtrar los listados por autos usados a la venta por Rick Case Hyundai of Duluth para obtener el auto asequible que sea adecuado para usted.
Localización: 3180 Satellite Blvd, Duluth, GA 30096
Teléfono: (888) 317-3901
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Page № 3 - Autos usados por Rick Case Hyundai of Duluth
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Rick Case Hyundai of Duluth
Distribuidor autorizado por el EpicVIN
30096, Duluth GA
Comprobar detallesRick Case Hyundai of Duluth
Distribuidor autorizado por el EpicVIN
30096, Duluth GA
Comprobar detallesRick Case Hyundai of Duluth
Distribuidor autorizado por el EpicVIN
30096, Duluth GA
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InscribirseRick Case Hyundai of Duluth
Distribuidor autorizado por el EpicVIN
30096, Duluth GA
Comprobar detallesRick Case Hyundai of Duluth
Distribuidor autorizado por el EpicVIN
30096, Duluth GA
Comprobar detallesRick Case Hyundai of Duluth
Distribuidor autorizado por el EpicVIN
30096, Duluth GA
Comprobar detallesRick Case Hyundai of Duluth
Distribuidor autorizado por el EpicVIN
30096, Duluth GA
Comprobar detallesRick Case Hyundai of Duluth
Distribuidor autorizado por el EpicVIN
30096, Duluth GA
Comprobar detallesRick Case Hyundai of Duluth
Distribuidor autorizado por el EpicVIN
30096, Duluth GA
Comprobar detallesGuarde la búsqueda y le avisaremos cuando haya nuevos listados que coincidan exactamente con lo que está buscando.
Rick Case Hyundai of Duluth
Distribuidor autorizado por el EpicVIN
30096, Duluth GA
Comprobar detallesRick Case Hyundai of Duluth
Distribuidor autorizado por el EpicVIN
30096, Duluth GA
Comprobar detallesAdemás, Rick Case Hyundai of Duluth of: city ha estado en el mercado durante mucho tiempo y sigue siendo el concesionario preferido de los compradores que buscan coches y camiones usados a la venta. Desde autos usados de bajo kilometraje hasta autos usados más baratos, hay algo para ti de Rick Case Hyundai of Duluth. Consulte los listados hoy mismo para encontrar el automóvil adecuado para usted. Rick Case Hyundai of Duluth es definitivamente el mejor lugar para comprar autos usados en línea.
Carolyn lawson
29 de nov. de 2016
Henry October. Was exceptional in explaining the process to my husband and I. Grateful that he has sold us 2 cars in the past 2 years. Great customer service.
ivegal70
22 de nov. de 2016
Within 3 yrs I am driving my 2nd car I have brought from Rick Case.. Since my experience has gotten better from the first visit vs my 2nd one. I will definitely come back to purchase another car in the future.
nabphotos
15 de nov. de 2016
This is my second purchase at this Hyundai dealership and I knew we would get great service. Our sales rep. Nick Policastro answered all our questions and delivered to our fullest expectations. We are looking forward to bring in our new 2017 ECO Tuscon for its first service. I just got back from the Tuscon first road trip and it performed far better than expected! We are all very happy with the Tuscon including our 3 year old, she can move around very comfortably. Over all great service, fair negotiation, and excellent performing vehicle.
thepaulbeswick
11 de nov. de 2016
Staff was excellent and considerate. Sales persons were professional and helpful. I highly recommend Ricky Casey Hyundai for your next vehicle. Great place to shop!!!!. Paul
babyanduaku
10 de nov. de 2016
Nice place, great service and competitive work work place. Nice place, great service and competitive work place. Nice place, great job and competitive work place.
kk2358
10 de nov. de 2016
Everyone was very friendly and helpful. They did not try to pressure us into anything we did not want. I had to return to have a trailor hitch installed. Kevin, our salesman, arranged for me to have a loaner car and kept me informed of the progress.
galen.kirnes
5 de nov. de 2016
Excellent Salesman who knows his job and who's very professional. Hamilton explained and showed me everything I needed to know about my new vehicle.
Mandi DeLaughter
3 de nov. de 2016
We stopped by several weeks ago to look at a used Santa Fe. Emmanual was the first to greet us and he helped point us in the right direction. We came back two weeks later and bought a new 2017 Hyundai Santa Fe! We can't thank him enough for guiding us through the process and getting us put in our new family car! I would recommend this dealership to everyone!
Mandi DeLaughter
3 de nov. de 2016
My husband and I were out driving one day and stopped in to see what they had on the lot. We test drove a used Santa Fe and loved it. Emmanuel pointed us in the right direction and two weeks later we came back. We ended up getting a brand new 2017 Santa Fe! We are so grateful for all of Emmanuels knowledge and support throughout the process and we will definitely refer him to everyone! Thanks so much!
wetrock
31 de oct. de 2016
Did not enjoy all the stress and haggling to get to the lowest price. Had to have multiple calls and then after they gave me their rock bottom price. We were on our way from kennesaw and stopped at the kennesaw dealer just to look. And they beat the price by over 2k so we gave them a deposit. Then the next day your dealorship called us why we did not show. And we told them price. Only then did they give us a better price then kennesaw and we agreed.
john985
30 de oct. de 2016
I went to rick case Hyundai Duluth on 10/29/16 and it was late. i went in thinking I wasn't going to be able to get a car. I sat down with Desiree Johnson and said she was going to get me in a car , of course I didn't believe her. She worked out a lot of things and made it happened. She told me she was able to put in something but didn't know for sure because the banks were closed, so she would call next day to come sign paperwork. She was very confident but I wasn't, because some dealers will sell you a dream. The next day she called and said you're approved come sign your papers, I was excited.
bmonts11
28 de oct. de 2016
I came in twice, the first time the experience was bad and you all are lucky i even came back. I am a first time car buyer and didn't know what to expect. The first time they gave me a guy who was in his first week of working there and he didn't give me adequate info on the cars and didn't "sell" me on buying a car with you all. He then pushed me off to a sale person who thought i was an idiot who gave me a credit score that was 90 points below what i know my credit to be and gave me pricing that was 4-5 thousand more than the actual price of the car. he pressured me into taking his terrible deal and almost got upset when i said no. Again you all are lucky i even came back and he's lucky i forgot his name. The second visit was much better, mainly thanks to Daniel and Dale who were much better than the first people i met with. Daniel was great and the main reason i bought a car there. Dale was good too and i thought offered me a fair deal without treating me like an idiot.
Nwdrv
25 de oct. de 2016
I was able to come in and get the car I desired. Hamilton was expedient and knowledgeable. The follow up and ease of the transaction was pleasant. No hassle and haggle. Chelsea topped of the paperwork with kindness and knowledge as well. No questions left unanswered between the two.
renay322
25 de oct. de 2016
If you are looking to purchase a care and you want a patience, calm, and willing work to get you in the car you desire then Jamel is who wish to work your deal. He is a hard working young man very honest about what he can be done for you and leave feeling confident that you got a good deal. If you don't get a car during your visit when you are ready he is the your first choice when it is time to buy your car. I know I brought my friend to buy a car here and love how he handle things. When I decided to buy a car I kept his card and called. Tony Park is in the Service department. I met him 4 years ago and he has be servicing my daughters car every since. She is at college now and comes home to service car at Rick Case because of Tony. He gave us his personal cell to call if we need him and she did once while away at school. Tony called her back and gave her a solution. I recommend my best friend to this dealership and she bought both her daughters cars here. Jamel sold her the cars and Tony now is the service rep for her daughters. She thinks they are fantastic as well. With that said Jamel and Tony are my go to guys for auto purchases and service.
jacobejamez2012
25 de oct. de 2016
Jamal was great and very personable. I felt like I was speaking to a relative working with him and trusted his advice. Made the experience of trying to find the right car less stressful! There was another employee that also helped seal the deal for me the day I visited. I can't recall his name but he was another African American man, bald head and wore glasses. He worked with locating cars on other lots. He was the one who actually found the color of the Santa Fe I wanted in white in your Roswell location and had them bring it to Gwinnett! I originally went in to gain some information on the vehicle of my choice and get down payment and financing information. I planned on returning home with my older vehicle then returning in a few weeks. Fortunately enough I left with my new 2017 Santa Fe in "White" the same day! Thank you to everyone that made this a great experience and those who also wished my family well. I recieved horrible news as I was getting approved for the car that my little sister had passed. Your team was very compassionate and attempted to make things even easier on me wrapping up the process.
robert.fiscella9
23 de oct. de 2016
Blessing was unbelievable and a great great man. Not only was he patient but also help me test drive and layed out all the features and cost. I walked out with a brand new car and SFRONGLY suggest anyone looking for a car too go to Rick Case Hyundai and special request blessing. Thanks again!
jlroveda
21 de oct. de 2016
I love this car! It is well- constructed with great technology. The sales person at Rick Case was very attentive and followed through after the sale.
Deano
15 de oct. de 2016
Hamilton and R.L. are the right professionals to assist you throughout your Auto purchase. They are experienced, not pushy and a pleasure to work with. I was very surprised the minute you walk in they handed me all the managers Business cards with cell phone's, emails addresses, and a book written by the owner Rick Case about taking care of all his customer's experience. Even more shocking was his business card and CELL PHONE. I'm 65 years old and a pain - I can tell you without reservation after buying 20 plus Autos my experience at Rick Case was Number " ONE" !
andyrjacobs
14 de oct. de 2016
Both Salesperson and Manager were extremely professional and helpful in my purchasing the car I was looking for. I would recommend both the dealership and the staff I worked with to anyone looking to purchase a car in the near future.
skipm2000
13 de oct. de 2016
The people at Rick Case Hyundai go out of their way to make you comfortable and happy. I enjoyed my time during my purchase and all of the times I have been in for service on my older car. Rick Case keeps you coming back for more.
Carol Warfield
13 de oct. de 2016
It was okay overall. The process was handled professionally. My questions were answered.I was given helpful information for getting started and going with UBER.
smcintoshjackson
12 de oct. de 2016
He was great got me in and out fast explained everything to me about the car. I will gladly return as a customer and send anyone who was looking for and automobile his way. Most pleasant experience I've ever had at a car dealership and the best thing about it is that he didn't take hours and hours
eneasebrooks64
8 de oct. de 2016
RENGINA Galdmon HELP me get the right car that I could afford thanks Regina I am loving it (55357)(56842)(55357)(56835)(55357)(56838)(55357)(56855)?(55356)(57224)and I love Rick Case Hyundai I well definitely reference my families and friend
jefferycumming
2 de oct. de 2016
Great experience and service through Uber exchange leasing program. The sales person, Hamilton, was very patient and explained everything to get me in a car the same day. Very happy with level of service.
civy0087
30 de sep. de 2016
Thanks for everything, I do appreciate the opportunity and kindness that was showing to me during my visit to the dealership, it was extremely excellent.
conswalakw
30 de sep. de 2016
Rick Case has a superior staff that cater's to you from the time you walk in and on your way out. Emanuel is an AWESOME salesman. He's very detailed on paperwork to showing me how to work the features in my car. My mom has bought three cars from Rick and will not go to another dealer. We love Rick Case!
keylasuero911
29 de sep. de 2016
This is my second purchase with Rick Hyundai. I had a total loss on my first vehicle and the first person I called was my sales person Emmanuel. I feel very comfortable with him and he has helped in getting me the car I need and want in a timely manner. Anything I need he will assist and tries to accommodate me. Great service!
mrcarltonmaddox
28 de sep. de 2016
This dealership has a great selection of automobiles. They have a nice facility catering to you while you wait. The floor staff are mostly friendly and speak, while there were a few who were not so warm and inviting. Joseph Padovano is an excellent associate, the method in which he goes above and beyound is Five Star ????? !
sumthinelse77
27 de sep. de 2016
Hamilton Dueberry is a great sales person. He needs a promotion. His customers service is the best. I believe he should train others all over the Atlanta metro area.
d_benatti
27 de sep. de 2016
In a nutshell very good selling service from Mr Blessing and his manager. They are very customer oriented. Car delivered in perfect conditions and service at delivery was perfect. The confusion done by finance services will retain me to give a better notice.
manning.eric.sr
22 de sep. de 2016
Everything went very well. Hamilton Dueberry made sure I was happy with my purchase, also made sure I could work all devices in the car. This was my first new car and i didn't know how to work anything. Im very please with my purchase. Thank you. Eric Manning
sheliat
22 de sep. de 2016
I researched my car options online, so I was already sold on the Hyundai Elantra when I called Hamilton to make my appointment. He told me everything I needed for the transaction. As I arrived - early as usual - a crew member greeted me at the door, and directed me to Hamilton's desk. Hamilton answered my questions and gave me the information to start my lease. We took a test drive. I felt confident in my choice, so the service crew prepped my vehicle while Hamilton completed the paperwork. Chelsea adeptly handled my financials, then Hamilton gave me a tour and I was on my way. Hamilton checked with me the next day to see if I had additional questions and reminded me that he is available any time I do. I have already recommended Hamilton and Rick Case to everyone who asks. Great Deal! Great Service! Great Crew! I'm a customer for LIFE!
valeriejones330
21 de sep. de 2016
Mr.Dueberry was more than patient with me. I am not easy to please. He got the vehicle I wanted and we made it work. I am pleased with my choice of car.Great Job Hamilton !
feliciam.ballet
17 de sep. de 2016
Henry Olowo and Dale Allen really made me feel comfortable with purchasing my new car. Dale was even nice enough to help me share the good news with my family on a video chat through the Marco Polo app on my cell phone. It was just like having my family there with me through the whole process and Henry & Dale understood how important that was to me. I appreciate their professionalism and patience with me. The entire experience was a TRUE BLESSING!!
emiro
14 de sep. de 2016
Actually when I enter rick case hyundai, I was a little hesitant, they do about getting my carFortunately Mr. Emmanuel Kubandi and received me and made me feel comfort and trustI helped to make the best decisionthanks for doing their job with passion and ethicsSugerir
Jinakron
12 de sep. de 2016
My wife and I leased a brand new 2017 Tucson, and after much consideration, realized that the payments were higher than we had initially calculated, so we returned a couple days later and the staff I'm sure wasn't happy with this situation; however, they didn't show it, nor did they ever make me feel uncomfortable about it. My salesman Mr. Park, helped me tremendously, and we finally decided on buying a used car with a great deal, and my payments are better than I had asked for. Truly happy with this experience!!I am now a loyal customer, and will continue to purchase future vehicles from Rick Case no matter what brand.
leandraperkins
12 de sep. de 2016
The service was good. I have not had to buy a new car in over 10 years and did not remember having to be at the dealership so long (almost 3 hours). I got the price I wanted and Henry knew his stuff.
kwkurtz44
10 de sep. de 2016
Leased a car through Uber didn't offer any other options except the 2017 Elantra. I wanted the option of a pre owned more deluxe model.
ellenburgmike
9 de sep. de 2016
REGINA WENT WELL ABOVE AND BEYOND HER DUTY TO SELL ME A VEHICLE.SHE WANTED ME TO HAVE THIS CAR AND DONE HER BEST TO GET ME IN IT.IF IT WASNT FOR HER I WOULD STILL BE SHOPPING AROUND TRYING TO CONVINCE MYSELF THAT I WANTED ONE.REGINA IS A GREAT ASSET TO YOUR COMPANY AND YOU SHOULD BE PROUD TO CALL HER A REPRESENTATIVE OF RICK CASE HYUNDAI....AND GIRL I LOVE MY VELOSTER!!!!!! THANKS AGAIN MAAM
Heaven123
7 de sep. de 2016
We want to thank you for your Excellent Customer Service. It's been a month, Joshua you helped us great deal gave us choices and we are pleased with our new car choice I love Hyundai vechicles love my new Tucson. Regards The Taveras
kstarli
7 de sep. de 2016
Joseph went above and beyond to make sure that I was satisfied with my purchase and that my experience with buying my first car went off without a hitch.
dvdford
4 de sep. de 2016
Overall good experience with DK. He listened to our needs and was very helpful in the lease experience thank you. He was helpful in the follow up beyond the on site experience.
Joe
1 de sep. de 2016
I was in the area for servicing my previous car. Happened to look in this dealership and was persuaded it might be smart to throw in the towel and replace my old car. At this point I am so glad I did.
tonybrown0592
27 de ago. de 2016
Ha.ilton was personable & professional. I was going to go to the Nissan dealership but Hamilton won me over with his personality. I'm not happy with the size I was forced to with the aubergine program but it is what it is. I would advise others against the Xchange lease with its limited vehicles.
charlesubanisr
27 de ago. de 2016
Glad to have gotten a deal with this dealership, recommend anyone looking for quality and friendly service to pay them a visit!! The Sales Rep's are professional, experienced and reliable! Thumb's Up!!
martha.gallardo17
26 de ago. de 2016
Great customer service. Worked well with my situation. I know you guys really put forth a lot of effort to get me into the car that I wanted.
trodriguez0405
26 de ago. de 2016
I am very grateful for Blessings for doing everything in his power to make it possible for me to have my car. He was amazing and made me feel like it really mattered to him that I get what I needed.
2brown90
26 de ago. de 2016
Blessing is very professional. He's understanding and great to work with. Great doing business with him. He's an excellent person. He's an excellent person. The dealership needs to keep people like him here. They will be very satisfied with what they choose and leave out happy. He does not rush you into an offer you do not want. He is very reliable.
vivtaylor39
25 de ago. de 2016
I have been to many car dealerships in the past, but my experience at your location is by far the best. The guys at the front desk were very friendly and made me feel welcome. Hamilton knew exactly what to do and moves in excellence during the entire process. A great multi tasker!! I was really impressed with how smooth the process was.
Tarita
23 de ago. de 2016
The service department at Rick Case hyundai is exceptional. They are knowledgeable and friendly. Always a pleasure . I will recommend the team at Rick Case hyundai
jamesyoungjy380
23 de ago. de 2016
Hamilton made me feel very comfortable and he did quality professional job i was quite satisfied with his work edicit i would definitely recommend Rick Case
slf1110
22 de ago. de 2016
I had a very good experience buying my car from him read the salesman there you show professionalism and always greeted me and my family with a smile and took care of any problems that we had thank you for his great service have a good day
Marteen Randolph
20 de ago. de 2016
This my second time buy car and this so fast easy everyone nice and i came one day early still made everything work love my new car
Speedy08
19 de ago. de 2016
I am never comfortable buying a car but after doing lots of homework and getting pre-approved--off I went to Rick Case. They had the car we wanted, at a price we could afford. We got off to a shaky start We had a specific payment in mind --but we were worlds apart on that. Josh Thompson our sales person and Matt Parnell the manager worked their fingers to the bone to help us be able to get into the 2013 Hyundai Sonata Limited. We were at the dealership a whole lot longer than we should have been--but we drove off the lot in our beautiful new (to us) car. THANKS JOSH AND MATT FOR ALL YOUR HELP in making our experience a lot less painful!!
mark whelchel
18 de ago. de 2016
We went to 4 other places that either denied us or wanted money down or was just a ridiculous price(come on KIA Car land 35k for a 15k car) Anyway I didn't think they could get me in the car I WANTED instead of what they said i could afford, but they did and I thank you Rick Case Hyundai!
tellisrholloway
18 de ago. de 2016
Great team I would recommend everyone to this dealership they are professionals and are always willing to help with any concerns that you may have they are the best .
malkesh007
18 de ago. de 2016
This was great experience also Kelly is really good, she help me a lot and explain me about car and good this about her is she follow up .
Bob
12 de ago. de 2016
Regina helped me so much. Wasn't planning to buy till later but Regina showed me this Tucson that was in my budget after I found out that my Elantra needed more work. Regina best ever salesperson. I just went back to trade my other car and she helped me again. All done within two weeks. Love Regina. If you need a car ask for her.
Medic_1
11 de ago. de 2016
Though Mr Kubandi is my primary salesperson when I come to the Duluth location, I am always greeted and treated equally by all persons in the building and I want to give kudos to everyone there in every department bc they all work together and are always courteous, friendly and informative. Great team of ppl from top to bottom.
fauowl
11 de ago. de 2016
Our sales person, Courtney, was new but very nice to deal with. Her manager, Matt, was also professional. I would give this dealership an above-average raining and recommend it to others.
facinell
11 de ago. de 2016
The Salesperson, GM, and sales manager were very professional and helpful. I would use this dealership again due to its staff in the sales department
Charlene Woods Silvernail
11 de ago. de 2016
Although I live 40 miles from Rick Case Hyundai and have a Hyundai dealership 10 miles from our home, we choose to drive to Duluth, GA! Why? The people there are wonderful and helpful, They are knowledgeable, courteous, respectful.....and they even know my name. They smile whenever they greet old or new customers.
Victoriacatalinaa
10 de ago. de 2016
Rick Case Hyundai of Duluth was the easiest place to purchase a vehicle. All the employees were amicable, easy to talk to, receptive on what my needs were, attentive, and quick to help get the best deal they could. I personally have had terrible car history so I was leery on the whole car buying experience. They made it simple while meeting the standards & needs I had. I went in right before closing one evening, looked at a couple, they stayed later and I purchased the following morning. Highly recommend purchasing a vehicle from them.
pinkfink510
10 de ago. de 2016
Very satisfied. Chris Gaines was professional, knowledgeable and worked to make sure I was satisfied in my purchase and got what I wanted. I would choose him again to buy a car from.
ChynaWhite
9 de ago. de 2016
The customer service is very poor. The people that works here. Does not care about your time . I came down here 3 times and still waiting on an customer service person right now
kgordon
9 de ago. de 2016
Have purchased 5 cars from this dealer, John Henry specifically. Every experience, including service, has been a positive one. Service is consistently done in a timely manner.
K.J.
8 de ago. de 2016
I would definitely recommend Rick Case Hyundai of Duluth to anyone in search of a vehicle. My salesperson Hamilton Dueberry. as well as the entire staff was very, very friendly and treated me with respect. Also I want to shout out the cleanup staff as well as the rest of the staff for keeping the dealership super clean, the place was immaculate, something that stood out to me to. There was a problem with the insurance company I was dealing with when it came time to purchase insurance for my vehicle which delayed the sales process which had nothing to do with Hamilton or Rick Case. I was frustrated and ready to get into my new car and Hamilton went out of his way to help get the situation resolved. He was fast and efficient all while multitasking, greeting customers, paperwork, answering phone calls, etc. Forget 5 stars I would give Rick Case Hyundai of Duluth & my salesperson Hamilton D. 10 STARS if I could for a top of the line experience. Anyone in search of a car come to this dealership.
tarita0311
7 de ago. de 2016
The team at Rick Case goes above and beyond! I appreciate the professionalism and knowledge of the sales and service department. Thank you. I love the vehicle and will return for service with Tammy and her service team. They always strive for excellence and go above and beyond.
jajbrewster
5 de ago. de 2016
Hamilton was great. I'm leasing with Uber program. Its easy and I have been spreading the word. The staff was friendly and helpful as well.
edwardo0071
5 de ago. de 2016
I'm very pleased that I went to Rick Case Dealership to buy my vehicle. The pricing, vehicle and warranty options really made my decision easy.
shadrifrancis
4 de ago. de 2016
What a salesman! I wasn't looking for a Hyundai but Joseph's knowledge , customer service, and follow through drew me in to Rick Case. Zero pressure ,none of that "little lady" attitude, and omg was this guy prepared? The car we'd spoken about was out front, gased and ready for a test drive when i got there. I could not be happier. I tell anyone who will listen about Joseph at Rick Case Great experience I'll be back!
lynnettedhowell
3 de ago. de 2016
This is my second car purchased here at this location. I will be back to purchase a car for my son when the time is right. Thank you
BigMonsterD
1 de ago. de 2016
Taco Bell? McDonalds? Wendys lost one of their worst managers in Brian Seagraves! When your inventory gets so "top heavy" the Auctioneers recognize your cars and your "new salesforce" aka "auction delivery man" gets all the work at your dealership remember how great your managers are like Brian Seagraves...Just like his last name Brian is building a "SEA" of "GRAVEyard" of cars at Rick Case Hyundai! Customers should skip the middle man and go directly to their local auction.
KBTucson
1 de ago. de 2016
All of the Staff at Rick Case were extremely pleasant and professional. They took care of my services needs as promptly as possible and were much quicker than they had originally thought it would take.
bookerkel
30 de jul. de 2016
This is now the 5th car I have purchased at this dealership and what keeps me coming back is the staff both sales and service. They offer no pressure on the sales side but simply present you their pricing which is quite fair I might add and let you make your own decisions. The service staff is also quite knowledgeable and always tries to save you money. Add to that fact I never have to wait long. One more thing Hamilton Dueberry is an awesome salesperson. He has always been courteous and works to get you the best deal to work within your price and budget.
fcooper73
30 de jul. de 2016
It was very good experience. I wasn't there to buy a car. My Sonata was in service.My husband I was looking at the Tucson. Regina came out and show up the Sante Fe and I felt in love with it.We were planning on buying a SUV at end of the year. GOD IS GOOD!!!
david J.burke5
29 de jul. de 2016
The courtesy driver needs to review Rick's book! I came in today to get my car serviced and just as it started raining the courtesy driver cut in front of me and parked in the express entrance - ok! I pulled my car behind his and went inside to drop off the key! All of a sudden the guy comes back and demands that I move my car so that he can back out. I asked him why he decided to park in the express garage and he tells me he didn't want to get wet! I told him I would move after my ticket was written up so he walks over and says he will do it - I told if touched my car I would call the police. After I grabbed the GM - I went back outside and my car was gone - not in the shop -missing! 10 minutes later my car emerges and is pulled into the garage! This employee should be fired- totally unacceptable! I would have called the Gwinnett Police but the GM said he would take care of it. I had planned on getting my front right rim replaced and the oil changed (62K) but I'm so livid about this I told the service department just to change the oil. Rest assure - somebody at Rick Case Hyundai owes me an apology - the employee needs a reprimand and re-training - I'll take my business to Athens Hyundai next time - shameful service!
leashkinney1
28 de jul. de 2016
Thanks for making a usually dreaded task into a day of catching up with old friends! Not once did I get the feel of being only a number..
333.kimberly
26 de jul. de 2016
We could not have asked for more personal and professional service during the lease of our new car. Thank you Rick Case for the great exprience!
njw5843
26 de jul. de 2016
I was very pleased with my entire experience at Rick Case Hyundai. My Salesman was Blessing Iyere. He was a pleasure to work with. I would recommend him to anyone purchasing a new vehicle.Everyone at the dealership were friendly and professional.
Brian Bradshaw
25 de jul. de 2016
You get there, no one greets you, they stare at You crazy with an annoyed look on their face, and wait on you to say something. Then you sign the form an sir in the lobby waiting to be helped while employees walk around texting or chatting with each other like you came for them to do you a big inconvenient favorUpdate: I am editing this request because it was requested that I do so after a discussion with management, and I understand why the wait was so long. I still feel the dealership needs to hire and/or train at least one, preferably two, more employees to handle their uber program, which is why I had to wait so long. But regardless if Im a traditional customer or not I still should not have to wait two hours or more to even be seen and the event take literally 6 to 8 or more hours. Thats unacceptable, and more staff needs to be trained or hired to meet demand, or stop offering the program altogether at your dealership if your manpower simply cannot handle the demand. Not even offering it is better than offering a subpar experience for something that may not even get done. But none of this is the fault of Hamilton Dueberry, who can only do one thing at a time. So ill give this 4 stars.
bbouysou
23 de jul. de 2016
They had what I needed and for the price I needed it to be! I was treated with respect and not pressured into anything. Very laid back professional atmosphere!
mgpeterson
20 de jul. de 2016
Kelly was very helpful and we did not feel any pressure! They worked with us to meet our needs and helped me buy my first car.
NOTHappy
11 de jul. de 2016
I purchased a new car from Rick Case this weekend. My third from this dealer. The staff was very friendly and kept me informed during the whole process. I would recommend Rick Case.
dequasdus2003
10 de jul. de 2016
I felt like Hamilton did a great job. Even though it was closed to closing he was veey patient and understanding. He made sure i new how things work.
douglaspharr
8 de jul. de 2016
I encountered Courtney as my main sales person and JT as the sales Manager. Both did a great job in my opinion. The finance person was also very good (although I can't remember her name). Overall experience was excellent.
mistertd72
7 de jul. de 2016
Salesperson Joseph Padovano was extremely professional, very informative and friendly. Very knowledgeable of the product. Will definitely refer any family, friends or coworkers looking to purchase a vehicle.
Xbranch
5 de jul. de 2016
Uneasy transactions. JT was very rude and disrespectful . This is my second time buying a car through this dealership and most likely my last. I purchase my car last night and upon making simple requests was treated nasty by JT and today when I went in he was very nasty to me to the point where I was completely disguised and regretted not going somewhere else to purchase my vehicle ...
ROBINSON
4 de jul. de 2016
HAD A GREAT WONDERFUL TIME BUYING A CAR. THE SALESMAN JAMEL MITCHUM WAS GREAT. HE TOOK HIS TIME AND WENT OVER THE NUMBER WITH ME. MY NEXT CAR WILL BE FROM RICK CASE HYUNDAI.
Sherce Harris
4 de jul. de 2016
Jamel Mitchum was very nice and fast . This was the first time that I purchased a brand new car ans he made the process very painless and fast. when you go to buy a CAR ask for Jamel.
alitro77
28 de jun. de 2016
I've been coming to this dealership for years. I bought my first, second, leased my third, and purchased my lease last week. I have to keep mentioning that I travel from Dunwoody to this particular location because there is obviously something about the people and the level of service I am given.
Joe Veloster
27 de jun. de 2016
Great car. Kelly Smith helped a lot with buying process. Thanks Kelly. Thanks Rick Case
chernice3303
25 de jun. de 2016
Nice..they was good and I was very happy about my new car...everyone was very helpful.... Everyone was quick and fast...I will have my friends and family...to go to them for a car...
tadhunyo
24 de jun. de 2016
From the sales to finance staff. No haggling experience which made buying a car fun again. Would highly recommend Rick Case Hyundai to other buyers.
hazmin_cindy
24 de jun. de 2016
To anyone that is looking for the best experience in purchasing a vehicle, the best place to come is here and ask for Emmanuel kabandi. i can give you my word that he will help you leave with a great vehicle, great price, an not only that he will never make you feel pressured or forced into anything you dont want. Emmanuel thank you so much
shakiry09
19 de jun. de 2016
Everyone was professional and worked with me. I was nervous but everyone there was very friendly and helpful. I would recommend this dealership to friends and family.
Lintoi_B75
17 de jun. de 2016
I just bought a brand new 2016 Sonata from Rick Case in Duluth after three attempt. Blessing was my sales person. Calm and caring and really did stood by me all over time. My 2011 Sonata has been very problematic and Blessing did see my frustration with the constant repairs i come to the dealership to get. Whenever I am in service Blessing always come to say hi and ask me whats the problem again. He saw my frustration just two weeks ago and told me to find time to come in and see him and gave me a date when his GM Bryan will be available, lo and behold, they made the impossible possible by putting me on a brand new sonata.....I have already started telling my colleagues how amazing Rick Case staff are Now i can heave a sign of relief from constant repairs.
egouldiii
17 de jun. de 2016
From the very first time I met Hamilton Dueberry I was treated as a valued customer.He made sure that everything I needed to be ready to ride away with my car was already there. Honestly, this is the best customer experience I have ever had. I will definitely spread my experience to others about Hamilton Dueberry at Rick Case Hyundai! Thank you Hamilton!
NancyRyan
16 de jun. de 2016
I actually did missed my way and ended up at Rick Case Hyundai in Duluth instead of the one in Alpharetta hwy Roswell, but i never regretted doing business with them. The salesman Blessing Iyere was a very patient person as he had to put up with the lousiness of my husband Richard for the extended long hours we spent at the dealership. He ensure that i got what i wanted despite the fact he had to run down the car lot about twice or thrice to get us the car and color that i really wanted. The management staff was amazing worthy of note is Mr. Smith and Mr. Williams. I give kudos to you Rick Case Hyundai for the amazing welfare and treatment. You will be seeing more of us........
mzkeyy
15 de jun. de 2016
Everyone here was very professional and friendly.They greeted me as soon as I got out of my vehicle. Emmanuel was so pleasant, I brought my sister and she wanted some popcorn for waiting so long and he made sure they made her some and gave her a Rick case umbrella.
Craig Wiley
13 de jun. de 2016
The dealer offered good deals through a low pressure professional sales process. The Sonata had the features i wanted at a price that fit my budget. The courtesy and professionalism was outstanding
Joshua S
12 de jun. de 2016
I have never had car buying experience so smooth and comfortable like this time. Our intension were just to see about the 2016 Sonata Hybrid model. The very first second we walked in to showroom we were greeted with friendly sales person Chan Il Park and might mentioned that both my wife and I did not feel pressured to make the purchase. I wished all buying experience is as smooth and comfortable. Thanks to everyone for this great service.
lawton
10 de jun. de 2016
Blessing is a super sales person. The hamburgers were great on Memorial Day. We're glad that we were able to get a new Genesis that was on sale for the lease with good discounts.
rubyyrue
8 de jun. de 2016
I worked with Henry, he was very informative. I let him know that I would be needing more space for new addition to my family, and he helped me find the perfect vehicle. Also, the man I worked with in finance, I can't think of his name at this exact moment, he informed me of all the warranty options, and helped me select the perfect one.
giofranco11
3 de jun. de 2016
Jamel is the best salesperson I've ever had I will definitely recommend him and the dealership to all of my friends and I will always come back to Rick Case Hyundai.
rio platense
2 de jun. de 2016
chris gaines was just a great help on my whole lease adventure!!!!! and so was the whole rick case gang everybody was courteous up to the very end my names is gonzalo reyes and i will be coming back for years if i am still alive thank you
Sarah_o
31 de may. de 2016
Henry was amazing and a very helpful salesman!! He made sure to answer any questions I had about the car I purchased. I would highly recommend him to others that are trying to purchase a car!
Jesus
30 de may. de 2016
Tammy and Tony and her staff at Rickcase case Hyundai is best in town and fast service friendly service good best service ever! thanks everyone,
Tracy
27 de may. de 2016
I bought a 2015 car last week from Rick Case in Duluth. I had looked at the car (2015 Hyundai Tuscan) a few days earlier and shopped around at other dealerships. Most of the negotiation was done via the phone. The price I was higher due to add-ons (warranties, etc) they said were included, then when I got to financing they said weren't. That aside, while I was in financing, signing papers, they were 'getting the car ready'. What this means is they were stripping everything out of the car that wasn't sewn in. The car mats were gone, the trunk mat,cargo cover, down to the valve stem covers, etc (all of which were in the car when I looked at it). I was told someone must have put them in another car. They did nothing to fix the issues. Salesman finally got me front seat floor mats but then I also got shorted on gas - was supposed to have a full tank, I got a quarter tank. Yes they are little fixes but basically I was missing a few hundred dollars of random things. As the salesman was putting the decal on the license plate of this 'certified pre-owned car' with supposedly no issues, I notice the tail-light was cracked on the driver side. The salesman had to go talk to the manager. I got the extended super duper warranty and I hadn't moved the car an inch. Manager said 'AS IS' and it was already mine. They refused to note it in the paperwork. The promised year of oil changes went down to two free oil changes then the paper only says for one. I still got a great car, just felt like I was dealing with a dealership that plays a shell game. Not looking forward to dealing with them in the future.
egouldiii
27 de may. de 2016
Straight to the point: I did everything he ask, and he delivered. My best experience with Hamilton (rick case). Dueberry on point, thank you! Beautiful
sangakone44
27 de may. de 2016
Clean place. people are friendly and not aggressive. They listen and try to give you the best deal That was a great experience. keep the great work Thank Emmanuel!!!!!
lucierjohn8
24 de may. de 2016
The staff treated me like family. This is where I buy cars. That will not change as long as I continue to feel this valued by the sales team at Rick Case. I am loyal and they recognize that!
Gloharris72
22 de may. de 2016
I had the most wonderful experience with Mr.Hamilton..He did all my paperwork the day before i purchased.i was in and out in no time..A real down to earth salesman..5 ?
jinhee2204
20 de may. de 2016
I had a great experience at Rick Case Hyundai. I think because the experience I had with the Rick Case Hyundai dealership, I was more motivated to make a purchase. I had a great experience.
ericdavis1
19 de may. de 2016
I have never been to a car dealership where everyone that works there speak to you and ask can they help you with anything. Rick Case is doing an excellent job on teaching their personnel how to be courteous to potential car buyers.
clentonn
18 de may. de 2016
Kelly Smith was excellent. She went above and beyond to make sure all my needs were taking care of even after I was sold the car. I definitely would refer anybody to her to purchase a car and I will return back when I am looking for another replacement. The Service center is also top notch with excellent customer service and good work. The staff is also courteous and the managers make sure every thing is taken care of as well. I have had an overall great experience with Rick Case Hyundai Duluth.
karen19
18 de may. de 2016
I love my car. I love the color brown too. My other Hyundai's came with Michelin tires and would have preferred those but all is good! the dealership is very pleasant and everyone there was very nice!
jtravis0818
18 de may. de 2016
I had a good experience with Blessing, who was very eager to work with us and worked effectively to make sure our needs were satisfied. My family has bought multiple cars from Rick Case, so we trusted that the process would be efficient. However, when we came in to sign documents to purchase our car, the process took way too much time (We were there for over 7 hours) and I felt that we were being dealt with in an unprofessional manner (Not related to Blessing, but more so one of the managers).
alexanderbindu
18 de may. de 2016
It was surely an experience, the tug of war to get the best deal , on both ends, its tough to find that sweet spot when both dealer and customer are satisfied with their bargaining skills. Its was bitter sweet but enjoyable all at the same time. Good bunch of people there. Thank you
Courtney Haddock
17 de may. de 2016
To say that this dealership always exceeds my expectations is an understatement. Daniel Wilson is by far the poster child for what a Customer service Rep should be. Thanks to Daniel and his team for getting my car back in working and drivable conditions.
SonataOwner
16 de may. de 2016
This is our 3rd time purchasing a car at Rick Case Hyundai. I always dread buying cars and dealing with sales people. Usually I let my husband do all that and only show up to sign papers. This time I was there for the whole process. And can honestly say this time was the easiest, most pleasant and satisfying experience. Our sales person, Kevin Cook, was a pleasure! He understood how much I hated the process and he went out of his way to make me feel comfortable. At no time did he make us feel pressured to buy. He listened to what we wanted and delivered exactly what we asked for. Mr. Kim in the finance department also was a pleasure. He made sure our questions were answered and if he couldn't satisfy our questions, he reached out to a manager that could. Jonathan Kim was brought in twice to answer our questions and he was also very eager to satisfy us and make sure we were completely happy. All three went above and beyond and made this our best car buying experience ever.
jpfjjf2
15 de may. de 2016
We visited Rick Case Hyundai on two separate occasions. Both times, the staff was great. As a woman and the purchaser, I particularly liked when the salesperson would ask who the car was for, then would address me, but not leave my husband out of the discussion either. The staff is well-trained.
Andre H.
14 de may. de 2016
I purchase a new vehicle from Chris Gaines and I must say I had a remarkable experience. Chris was very thorough in identifying my needs and helped me to select the perfect vehicle. He moved very thoroughly yet expeditiously throughout the process so that my entire day would not be consumed. Chris was very knowledgeable about the Hyundai line and made my experience unparalleled. Fantastic Job Chris!
Giovanni F
14 de may. de 2016
I came into the Hyundai dealer and was instantly greeted by Jamel Mitchum. He was friendly and knowledgeable. He made my experience here at Duluth Hyundai a positive one. I recommend to anyone who is in the market for a car come to the Hyundai in Duluth and get a car from here they will help you out in anyway they even if it's not at their dealership.
cristinarivera
14 de may. de 2016
Ask for Blessing Iyere and Jonathon Kim. These two gentlemen will do everything in their power to make you a satisfied customer; they are not just in the business of selling cars, but also establishing long lasting relationships! They made my overall experience, completely formidable!
Blessed
14 de may. de 2016
After being in an accident that totaled our car (which had over 100,000 miles, and we were planning to drive another 100,000) we had to search for a reliable used car. A good friend said, "Give Hyundai and Rick Case consideration. The Hyundai is the new Honda - people just don't know the brand yet." After visiting other dealerships with test drives of other models, we stopped at Rick Case. From the minute we walked in, the no pressure atmosphere and truly helpful staff and sales consultant (Kevin Cook) walked us through the philosophy of Rick Case and the features of the Hyundai. After explaining their 100,000 mile warranty program on used cars (mile "1" begins when you buy the car - no matter the previous mileage), we were sold on the car we liked. The only option it didn't have that we wanted was a sunroof. No problem! A guaranteed factory sunroof was installed within 3 days, and we drove away as happy customers!
phoinix123
13 de may. de 2016
An overall good experience. I will refer my friends and family members to Blessing and dealership. I certainly appreciate Blessing's expertise in assisting me through this process.
horizon3165
12 de may. de 2016
Decent service. This survey is too long. It reminds me of the numerous phone calls I received about a mistake my insurance provider made. I plan on making a purchase in the next 2-3 years.
Retiree and Free
9 de may. de 2016
I gave my opinion in another part of the survey about the one or two things that I didn't like during the transaction process. However, the part I did like was my salesman, Mr. Blessing. I consider him an excellent salesman. Since I knew exactly what I wanted, including the vehicle by vin number, before I came to the dealership he made the process easier. He did not try to sell me crap that I didn't want, although one of the managers tried to sneak in gap insurance on the sly. But I caught that by analyzing every detail. Having dealt with a Rick Case dealership in my hometown of Miami, I knew the experience would go reasonably well and it did. Glad I purchased my 2016 Sonata Sport from here. Also with Rick Case doubling the powertrain warranty that made me feel comfortable buying my first Hyundai (I usually do Toyota, Honda and Lexus).
peterpanfuture7
9 de may. de 2016
I had a really good time at Rick case Hyundai One of the amazing thing that I noticed which you don't see no more was every one in there were smiling, having fun helping others.
marcelolombardi
9 de may. de 2016
Both agents [Regina and JT] were professional and they found the car I wanted in another dealership. The person that filled out all the papers with our information was quick and took time to explain every detail. At the time we picked up the car, Regina and JT were not working and we had a hard time finding someone to show us the car's functionality. Unfortunately we had to come back because the temporary information sticker was not attached in the tag area. At the time I signed the papers, Hyundai Motors was the company that had given me the credit. 2 days after we got the car I received a notification from the company monitoring my credit saying that my credit was checked by various banks a total of 18 times.
adrianitabarreneche
9 de may. de 2016
I had an excellent expericen and my sales vendor was great and kind. I definitely recommend Hyunday Rick case to all people. Frindly, fair people.
Zaac
3 de may. de 2016
Good overall experience. Prices better than most dealerships around
Lhawthorne624
1 de may. de 2016
Great service! Not a long wait. Explained everything that was going on with my car. Very easy to make an appointment & I didn't have to wait forever for the appointment.
Joshua Carter
30 de abr. de 2016
I had a great experience buying my new car with Chris Gaines at Hyundai and recommend anyone in the market for a new car go see him.
joannmlogan
30 de abr. de 2016
Great Service love my cars! This is my 5th car. My family has brought cars from Henry over the last 5 years. I am looking forward to see what the 2017 and 2018 sonata's are going to look like. Go me!
mainardr1963
28 de abr. de 2016
I have leased three vehicles from Hyundai and each experience has been great. It isn't easy for a female customer to always feel at ease when leasing or purchasing a vehicle, but Emmanuel Kubandi has been a blessing. He takes the time to listen to what kind of vehicle you need or want and what price range you are comfortable in. I appreciate that he knows about the product and takes time to explain how it works. I would definitely recommend a friend to buy or lease a Hyundai from Rick Case and ask for Emmanuel.
Eric
26 de abr. de 2016
I had a great buying experience at this dealership. The sales rep that I dealt with, Chris Gaines, did an excellent job and provided great customer service. I would recommend this dealership to anyone looking to buy a car.
ariel
26 de abr. de 2016
I purchased a Jeep Compass from this dealership and was not happy with the service. I purchased the car on a Thursday and was told it would be ready for pick up on Friday. I returned Friday to pick up the vehicle and was told they had to order some parts for it and it wont be ready to Monday. I was given a loaner car to drive. When I picked up the vehicle and inspected it the vehicle was not cleaned properly, the gate to my door did not work properly and is dangerous, the windshield wiper was hanging down and needed to be replaced, I was told by the sales manager i would get a full tank of gas. I got less than a quarter tank of gas( i took a picture of the fuel gauge), by the time i got to work the gas the light was on. I was told by the sales manager and his boss that they would not pay for the additional repairs after i signed the contract. I have purchased 3 cars from Rick Case and I will NEVER buy another car from here again after this.
lilypond25
26 de abr. de 2016
I received excellent service at this dealership and my salesperson, Blessing, was extremely helpful! I would recommend and will purchase a car here in the future.
Lois
25 de abr. de 2016
As always, the Service Team was fantastic!!! Tammy, Tony and Ms. Chong always take good care of me and make me feel welcome. The technicians at this dealership are top notch and the overall experience was outstanding. I purchased my vehicle at this dealership and would not think of taking it anywhere else because the Service Team is go good. Keep up the good work guys and thank you.Lois
DebbieGotaJob
25 de abr. de 2016
Having just returned to the workforce after a long, long period of time, I really appreciated the attention I received from Blessing Iyere (my salesperson). He was diligent to ensure I was heading to my appointment and greeted my family appropriately when we arrived. We were offered refreshments, a personal seating area, and had our questions answered. Additionally, we were greeted by the floor manager and given a business card of every person that could ensure our satisfaction, including the direct line to Mr. Rick Case himself. We, too, received a book detailing the core values of the Case Family. How about that? I was a little hesitant about the condition and 200K+ mileage of my trade, but Blessing assured me that all would be fine and it was. We test drove two vehicles-one used, one new- and I opted for the new vehicle. I stressed the fact that having being displaced for so long in the workplace that I really needed a dependable car that would make sure I kept my new job. They did just that...I drove off the lot in my brand new 2016 model and I love it. It really is a sigh of relief in a world of so much uncertainty. Thank you Rick Case. Thank you Blessing and your team.
Sonata4
24 de abr. de 2016
From the moment I contacted the dealership until I drove off the lot with my new car; I purchased with ease with the help of my salesman Emmanuel!
B Corbin
23 de abr. de 2016
Jamel Mitchum is a well spoken young man I call him today and informed him of my problem and getting a car and he ensure me that he will help me and that he did we need more salemans like Mr. Mitchum. Thanks again for your service Miss Bridgett Corbin
David Smith
23 de abr. de 2016
Good experience overall. Was satisfied with the vehicle I purchased
armando
21 de abr. de 2016
i came to the delearship not really knowing what i wanted and got help form Jamel Mitchum. He helped me pick the right car and didnt pressure me in anything more. Jamel is really friendly and knows his stuff! i will be recommending this delearship and Jamel to my family and friends and the staff are really friendly and professional. I like how the manager approches buyers and greets one in a professional manner. Thanks Jamel :) another satisfied customer.
crownuber15
21 de abr. de 2016
I had a great experience and Joseph is an awesome salesman and very thorough. He is patient and willing to help make the time at the dealership appreciated. I've also learned more about Hyundai in general which is enlightening and enriching.
dericoparkschaucer
21 de abr. de 2016
I was given adequate service. I would recommend Emmanuel and the Rick Case staff to any one of my friends that are serious about purchasing or leasing a vehicle.
gmlongstreet
19 de abr. de 2016
Regina was great to work with and I appreciated her efforts on my behalf. She was very personable and an absolute pleasure to work with. Simply the BEST!!!! RL Williams was very professional and very detailed. Gabriel Rodrigues assisted Regina briefly at the end with me and was good and a future up and coming sales star. As for the Service team needs to step it up as Tammy Baker (Service Manager) is awful and not a good representative of customer service. It would have been nice for the service person (she wasn't memorable either) who initially checked me in to congratulate me on my purchase. Of course, that didn't happen and she was probably following in Tammy's training...NOT GOOD.
SONATA16
18 de abr. de 2016
My experience was great. The teamwork and customer service was top of the line...... I will refer my friends for all there car needs. RICK CASE HYUNDAI DULUTH, GA.
ERIC
17 de abr. de 2016
WORDS CANT EXPRESS HOW I FEEL, I NEVER KNEW SUCH A CUSTOMER SERVICE REP STILL EXIST. YOU ARE GOOD AND LIKE MY FRIENDS WILL SAY, YOU KNOW YOUR ONIONS. THANK YOU JAMEL MITCHEM, THE NAME SOUNDS LIKE MITC IN WEDDING RINGER. LOL
Ezekiel
16 de abr. de 2016
Regina took her time to really pinpoint the best v hockey for me and really satisfied me I love my new 2016 Elantra thank you regina
Nidi
16 de abr. de 2016
Kelly was WONDERFUL!!!!!!She is truly a people person and she goes above and beyond to help you get the car that you want.The process was long and tiring but she kept you at ease to make the process a breeze.Thanks Kelly, I am enjoying my new car
tatyanale
12 de abr. de 2016
It was a pleasure to meet the salesperson who took care of us with no comments. I will definitely come back to the place if new car condensed in the near future.
Manuel R.
10 de abr. de 2016
First time at Rick Case Hyundai and was not sure what to expect. I must say they exceeded my expectations. I was great by a friendly professional whom was very knowledgeable to the vehicles and products that rick case was offering. They made the process super easy and convenient and my only question was why I didn't visit Rick Case sooner. Definitely will recommend to anybody in the market for a new vehicle. Great overall experience!!!
alan.imberman
9 de abr. de 2016
Had a great experience. Only draw back was that I was not shown how to use all electronics. Had to figure out on my own. Besides that, it was a great experience
rabiulhossain1
9 de abr. de 2016
Great service. second car with same dealer. I will definitely go back. Can't wait for newer generation of cars. The staffing are very friendly. The location is great
darbyceleste
9 de abr. de 2016
Rochelle was great and super friendly. She went out of her way to make sure that I got the car that I loved. She went above and beyond to please me and my family.
Chris
8 de abr. de 2016
Mr. Dueberry took the time to make sure that I was in my Uber car no matter what. Excellent customer service! He was polite, professional and patient.
efmccalla
8 de abr. de 2016
I dreaded going into the dealership, because of past experience with Rick Case, Kia, for the purchase of my 2013 Sonata. I told them about my experience, and I associated my experience with the dealership, not the car brand! They not only made up for the bad experience in 2013, but convince me that this where I needed to return for my next car purchase, even if I was looking for a convertible Mustang. Also, my wife will be considering the Genesis as her next car. This for both my wife and I, was 360 degree change of heart.
iluvbub
7 de abr. de 2016
Very satisfied love my new car dk wAs exceptional loved him now that's annoying that I have to write 25words I'm not in school this survey is more annoying than the whole process of buying A car
traivon1
6 de abr. de 2016
Went in for a standard oil change. Didn't expect anything more than that. Matt was very helpful and friendly. He explained everything to me and was not rude like some mechanics are to women at other locations.
MiguelitoMcG
4 de abr. de 2016
I had a great, hassle free encounter at the dealership and my salesman Blessing Iyere was excellent and helped me get the deal for me.
jaelee80
3 de abr. de 2016
Made sure our problems in terms of finance were solved by trying several banks and find the right car for our needs. Made sure the process was fast and efficient.
Jessica Kist
2 de abr. de 2016
Jamel Mitchum was a pleasure to work with. He was polite, courteous, and professional. We will come back and purchase our next car from Jamel. He was quick, efficient and got us a fantastic deal. Thank you Jamel!
rahkey1230
2 de abr. de 2016
Everything went extremely smooth. Salesperson Akil was amazing, JT was very professional and finance manager Josh was a delight to work with. Great team. Great work. Great energy
cspot1
31 de mar. de 2016
My service rep was very courteous and professional in dealing with me and my service needs. Great representative of your company. I would recommend your service department because of him.
sexyfox2015
30 de mar. de 2016
Kelly was very helpful with me wanting to trade in my 2015 Sante Fe Sport. Initially I did not know what to expect since my first experience at Rick Case but she wxplained to me that she was new on the sales floor and to please bare with her. My experiece on a whole was excellent. What Kelly was not sure about she checked with someone else that was more knowledgeable. Chis one the the managers was very helpful to her (sorry I forgot his last name). I would definitely recommend Kelly smith and Rick Case to a friend or family member because of my experience with Kelly. I wish there were more sales people like her that takes the time to understand the customer's needs and more.Thank You KellyAnnette Charles
Schubert
29 de mar. de 2016
Absolutely loved this buying experience!! From the moment my wife and I walked into the showroom and was greeted by Blessing Iyere, we felt like we were dealing with old friends! My wife had pre-selected the Genesis she wanted, and Blessing was quick to get us in a test drive. The overall experience was enhanced by Sales Manager Chris Smith, who went out of his way to meet our concerns. Got to say the sit down with F&I guy Josh, was a pleasure. His personality and thoroughness made everything seem so smooth. In 1996, we purchased our first car with the team at Rick Case, and I am so glad that we came back for this purchase! Our first purchase with Rick Case was so pleasant... which is what brought us back this time. Guys... ya'll are fantastic!! Sending friends you way!!
Toni Carter
28 de mar. de 2016
I came to Rick Case just to look at cars and drove home in my Hyundai Sonata! I was very pleased with the salesman Jamel Mitchum and Josh Mikkelsen the finance manager. They were very patient and helpful. I'm smiling all the way home!
Black Hyundai 14
28 de mar. de 2016
They will tell you are approved for a car... Only to drive it for a few weeks and receive a call stating the bank never processed your information. The General manager was completely dismissive when it came to my inconvenience. I was displeased with the deception. After taking the car back that I was thought approved they tried to approve a basic model... I was placed back in my vechical that was traded in only to have no tag. The sales person told me he gave to me .. When we BOTH know that's a lie.. My old car was set to display with a 2013 banner and the car is a 2014 so that explains how honest this dealership is.. I was doing these transactions on a lunch break! I have severe ANXIETY, and this matter was going on for about 3 weeks! I had to take off work to get a new tag and I had an anxiety episode. This ALL could've been resolved the same day they knew I wasn't approved!
yolondat2003
28 de mar. de 2016
I had a wonderful buying experience at this dealership. I was very pleased with the managers/sales staff for their knowledge, expertise and attention to detail which helped me make a well informed decision on buying my new Genesis.
Jamal Mitchum
26 de mar. de 2016
Jamel Mitchum was a very good salesman very professional.
Shaye
26 de mar. de 2016
My overall experience with Rick Case Hyundai was great ! I love my car and the friendly staff that assisted me with process. !
VaHi SantaFe
25 de mar. de 2016
Buying a car can be difficult but Blessing and the staff at Rick Case made it as easy as possible for my wife and I. We don't live near the dealership but after a test drive over a weekend we made it a point to get back to Rick Case and in particular Blessing. He went above and beyond to assure we had all of our questions answered and were taken care of when it came to the purchase decision. I will certainly come back to Blessing and the team the next time we need a vehicle.
rmulcrone
25 de mar. de 2016
I ended up purchasing from Rick Case because of the sales staff. Other dealers were extremely pushy, not letting me walk out the door when I was just starting to research cars. Kelly Smith and the other staff on the other hand were the complete opposite. Ultimately, this is the reason I bought here.
vasquezelvin
25 de mar. de 2016
"Great dealer to purchase your vehicle, they will overcome any obstacle and they are very honest which is hard to believe in the ""Car Industry""."
kevontih
24 de mar. de 2016
Great customer service .. However it was not communicated that I would need to pay an additional down payment until 2 weeks later. No one has completed my car agreement.
dlsolorzano
24 de mar. de 2016
You can't go wrong doing business here... Helped getting the best loan rate; offer the best warranty in the market and even matched an already good offer for my trade in.
megan.walsh13
24 de mar. de 2016
This was a great experience. Dale and Rochelle were great to me. Like I said earlier, I walked in unsure of what to expect, and I was treated with respect and didn't feel any pressure. Thank you so much guys!
C Smith
21 de mar. de 2016
I just bought my first car at Rick Case Hyundai. Jamel Mitchum was great. He helped me out with everything. Very nice and friendly. If i had to come back and buy another car i would ask for him!! :D
mitzi65017.mf
21 de mar. de 2016
It took too long to get a vehicle cause the car I really wanted was dented up and I had to get what was left which was the white Hyundai.
khalil.tribie
21 de mar. de 2016
Process was way more pleasant than I expected. Very informative and thorough. I will definitely refer others to Rick Case in the future. Emanuelle was great.
jtlove1212
21 de mar. de 2016
Very professional and courteous. I would recommend this dealer. I did not feel rushed and they took the extra time to make sure I had a positive experience.
mstraceyanderson
21 de mar. de 2016
Vehicle lease thru uber lease exchange. Insurance requirements are not clear ended up paying for 2 insurance policies. Salesperson was friendly and patient. Quickest purchase from a dealership. The longest time frame was the insurance.
Newcar Dee
21 de mar. de 2016
I really enjoyed the car sales person was wonderful thank you for being patient and helping me find the right car the first day I got it I took it to Tennessee and enjoy the smooth ride thank you
DWyse
20 de mar. de 2016
Rick Case had sold my extended family 4 of its 6 cars before I walked in to look for the 5th. I was very well taken care of and Henry showed me why the rest of my family loves him so much. Wonderful people.
msprofessionalj86
18 de mar. de 2016
I had a great experience there. I was only there for approximately 3 hours. I loved the quickness of the process. I have been recommending Rick case to everyone.
elisabethearley
17 de mar. de 2016
Mr. Hamilton was my salesman and he was very helpful. He made sure I had the vehicle I preferred and instructed me on everything that I needed to know in a timely fashion. My experience was very easy, stress free and enjoyable.
ilandscape247
11 de mar. de 2016
Great ,wonderful. I would certainly purchase from your dealership again in the future. You were a blessing to me and my family. Keep up the good work.
shora17
11 de mar. de 2016
During my search for an Uber vehicle, Emmanuel was very instrumental in my final decision to select Hyundai instead of Honda or Toyota. He walked me very patiently through the car's feature and explained the benefit of Hyundai versus the other manufacturer. He was very professional in his presentation and took the time to answer some of my daughter's concerns making sure to include her in the decision process. My daughter commented that he was very nice when we left and she is a hard nut to crack.
73tsdupree
11 de mar. de 2016
Mr. Hamilton is an amazing person, I'm very pleased that he was my salesman, I couldn't asked for a better salesman then him. I will be sending some customers to him. He's very professional!!! A+
ambercochran86
11 de mar. de 2016
I really enjoyed buying my 2016 veloster from Rick case Hyundia the service was great and blessings was an awesome person. I've had my car now for about two weeks and I find myself smiling everyday while driving it.
c.monroy31
11 de mar. de 2016
Both employees were very professional and Great customer service and attention to detail. and would recommend others to get vehicle from Rick case Hyundai of Duluth Georgia
Unsatisfied Customer
9 de mar. de 2016
I took my 2013 Sonata in for a Factory Scheduled Service and was billed for things that the Service Agent deemed I needed in addition to the Manufacturers Service Schedule. Well not only were these "essential extras" not needed, requested or approved by me, the items that were a part of the routine service were not done correctly or to my specifications. Lie # 1. I requested a synthetic oil change and when I asked for confirmation that this was done I got the deer in the headlights look and was told they "...used a blend". Well I wanted to check with Parts & Service" to see which manufacturer they use because I run Mobile 1 synthetic in my 3 vehicles. I was informed that they don't carry any blends. Lie # 2. The in cabin air filter was supposed to be changed as a routine part of the scheduled service. I asked to be shown where it was so that I could monitor it between scheduled changes. I was shown and when it was pulled out it was the same dirty one that had been in there all year. Lie # 3. The tires were supposed to be rotated and balanced. Guess what, they were not, I mark my tires to see where they get positionally rotated to. I paid my bill and left and I won't be back. I am going to Jim Ellis who is equal distance from where I live.
Karl B
8 de mar. de 2016
Most important in any relationship is trust. Gabriel Rodrigues at Rick Case Hyundai sold us on his honesty so we trusted him with our purchase. He formed a bond with us by listening, and making sure we got exactly what we needed, but without being too aggressive. He was straightforward, attentive to our needs, and responsive every step of the way. Showed a real concern for us, so we trusted him with our purchase.
L.Fletcher
5 de mar. de 2016
Rick Case Hyundai Duluth. I dropped into the dealership just to look around and left with a brand new car. The salesman (Blessing) was very knowledgeable and gave me exactly what I wanted. I told him i work a spilt shift and had to be back in a few hours. I thought it would take all day and i wouldn't have enough time to buy a car. I was wrong. I bought a car on my break from work. WOW!!!!
judywg
2 de mar. de 2016
Henry has helped me find my last two cars. He is an outstanding salesmanand a fine person. He found out what I liked/needed in a car, and by thetime I had the 2nd car - he knew exactly what I liked and needed! Thank you for your outstanding help!
Johnny Son
24 de feb. de 2016
I don't know where to even begin...Mr Henry will break his back for you.,,I beat him up on the playing the pricing game that goes on with car salesman....but as we got to know each other...It was not even necessary. I had THE BEST CAR BUYING experience EVER......actually let me rephrase that. I HAD THE BEST CAR BUYING EXPERIENCE EVER........TWICE!!!! WORDS cannot express who Henry Olowu is......When I think of Hyundai.......I think of Henry....I feel honored to have met him in my life....Thank you my friend.......Folks.... if your car of choice is Hyundai....Please go meet Mr Henry Olowu.... My dear new friend and the finest human being i have met in a long long time....Johnny "THE most difficult car buyer that car salesman do not want to but heads with" LMAO
JOAN41_MYERS
17 de feb. de 2016
Great customer service and knowledge of the cars. My salesperson, Henry Olowo took the time to find out what I was looking for and needed in a car.
TANITASANDERS
17 de feb. de 2016
I had a great experience. I feel the deal could have been better. However my salesman Henry was great. It was a pleasure to have him help me.
lilly2015
15 de feb. de 2016
Buying a car can be a less than wonderful experience if you go to the wrong dealer. I however was more than impressed with Rick Case Hyundai, in Duluth, Ga.I had done my research on the internet and found the car I wanted, then I was concerned about the dealer. My concerns were put to rest from my very first contact with the Rick Case dealership. Akil Shaw was my first contact and he put me at ease about setting up an appointment to see the car and answered my initial questions. Then when we arrived at the dealership, this great experience was continued. Akil Shaw and Chris Smith gave us all the information we needed to make our decision. We were treated like family when we were there. Trey Shumake made the the final finance dealings as easy as the sale. We laughed and talked, and we were really treated like family.I would recommend the Rick Case dealership to everyone who wants to deal with Ethical, Responsible, and Customer oriented people. I definitely will make them my go to dealership from now on.
MISSRAYYAH
15 de feb. de 2016
Hamilton went over and beyond to make sure I was comfortable as well as happy with my selection I love Rick case Honda I am going to seeing them everyone I know
LKL
12 de feb. de 2016
IF I could give this dealership negative 100 I would. Firstly, the customer service was horrendous from the moment I walked through the door. They tried to take advantage of my fiance by sending her pictures of one car then it being a completely different car when she arrived, after she drove from McDonough to see the vehicle in Atlanta traffic. The car she test drove was a piece of crap that hadn't even been through any inspections. The car was filthy and they had an appointment for her to drive the car since that morning. Why wouldn't they have it prepped to sell? We then asked about the other car the sales rep originally sent and they said they could get the payments in the same range. We test drove the car, went over numbers, checked credit and AGREED and SIGNED on numbers for the car. The Sales Manager, Jahlell T Owens, assured me that they could get us through and gave us numbers and agreed on a deal. JT was a good guy and left us feeling great. Unfortunately he had to leave. Then waited over 3 hours to speak with someone in finance. We were literally walking around waiting on someone to come and speak with us. The General Sales Manager Chris Smith really displayed what customer service doesn't look like. He sat there at a computer all day watching us, literally dozing off, and didnt check on us or offer us any water or anything. The sales rep then took us to a member of finance that was a different person we had agreed on speaking with. Big Mistake. After we sat down, the Finance member Dale Owens immediately came back with COMPLETELY different numbers than we spoke about. Dale seemed uninterested in us and ready to go home and didnt even stand up or look at me when we shook hands. Level 1 Customer service techniques that makes it seem like they want to honor our business. The numbers were over 100 dollars a month more. They really tried to take advantage of us because we were younger. They had no clue. We had already waited 4 hours to speak with someone for them to take 10 minutes to say they cant do anything unless we put way more money down. My girlfriend has great credit and they werent even trying to make the deal work unless we threw more money into it. Things literally went left when Dale called Chris when I brought up the numbers from before and said that we agreed on numbers, already with Two other people one sales manager and another Manager named RL. Chris then came back and tried to belittle my fiance and the deal. He started telling my fiance, "why dont you look at stuff you can afford for a change." He was rude, a jerk, arrogant and literally despicable and one of the most unbecoming people I have had the chance to encounter in customer service. He then proceeded to tell my girlfriend how the busted car was more for her since she didnt have money for the other one. My father who overheard the conversation then got involved and said, "wait a minute, I thought we all agreed on a deal?" Chris Smith then said, "we did have a deal but the girl cant afford it!" He proceeded to have a verbal dispute with a customer and walked away from us saying leave. We buy cars all the time and refer hundreds of people to great shops. I have never been apart of something so unbecoming. Please do not go to this car lot unless you want to deal with people who belittle your family, fiance, people who shouldn't wear a management title, display unprofessionalism, treat their employees like they were nothing, display horrendous customer service(In which they advertise they care about the customers) and bamboozle you by sending pictures of cars that are different than the one you drove an hour and 20 minutes in Atlanta Traffic to see, and sell you a dollar and a dream on numbers and try the bait and switch. If that's what you like, go there.
Rpope919
11 de feb. de 2016
Daniel at the Rick Case Hyundai service center was awesome. I've had bad experiences with the Hyundai crew over at the mall of GA but Rick Case and Daniel made my experience at their dealership much better. Daniel did everything in his power to get me back on the road and help my overall situation. DanielYou are the man! Give that man a raise Rick Case!!!
KRUTLEDGE21
10 de feb. de 2016
This overall service was just OK, not extremely helpful from the sales perspective. Had I not done my own research I would have been in major trouble.
KEIARABRANCH
10 de feb. de 2016
I was in and out fairly quickly and they responded well to my follow up calls. I have no real complaints about the dealership or service, job well done.
HAWKINS.SHAYEON
10 de feb. de 2016
Per usual, Dale and his team took great car of us after our car was totaled. Henry, our salesman, worked diligently to ensure that we were purchasing something that we truly wanted and would suite our needs.
YAHRDANA.DB
9 de feb. de 2016
The salesman was great, however I think the finance manager could have gotten me a better deal for the amount of money I put down, 3000$ is a lot of money for a car note over $500.
ConsumersRUs
9 de feb. de 2016
When I walked into Rick Case Hyundai, I was greeted with several friendly smiles and was finally approached by a genuinely enthusiastic and extremely helpful, Mr. Akil Shaw. I had been to nearly every dealership in the area and heard many, many sales pitches from a plethora of individuals who seemed to be reading from a script and even "literally" making things up in some cases ("Yes, Maam, you can plug our electric car into any street lamp post should you later choose to move into an apartment (said a guy over at Mall of GA Honda, SMH)). I was exhausted and it was a breath of fresh air meeting Mr. Shaw, as he took the time to really listen, in order to better understand my needs. He explained the awesome Rick Case Power Train Warranty and it became evident that Rick Case Hyundai offered consumers a way better deal than others. Mr Shaw was very approachable and personable as I asked questions (I asked alot) and didn't attempt to Rush me into signing any paperwork as most had done before & allowed me time to make a diligent decision regarding the investment I was preparing to make. I truly appreciated those qualities about him and at that point I decided that Rick Case would be the Dealership I wanted to purchase from. I received top rate professional service as well as an adequate amount of attention regarding any and all concerns that I have had. They found exactly what I wanted/needed. Rick Case Hyundai; Very Professional service! What an awesome place to find your vehicle!
BDEBRA53
9 de feb. de 2016
It was the best New car experience I've ever had and I have purchase a lot of cars. Great team work I'm happy. Thank you all at Rick Case that help me. Great Job!!!!
samybv
8 de feb. de 2016
After visiting the dealership to get a part for my old Accent and inquiring more info about the Vehicle Exchange Program, J.T. Owens was very friendly and informative. To my surprise, my average credit was good enough to drive a 2013 SUV hours later. Agent Gabriel Rodrigues was also very kind and knowledgeable. Rick Case Hyundai Duluth is THE BEST!!!...
Shirl
7 de feb. de 2016
Was looking for a Santa Fe Sport went to Rick Case Hyundai. Regina Gladmon was my sale person and let me tell you she was wonderful she made my experience great the whole team was great. I got my New 2016 Santa Fe under two hour from test drive to doing all the paperwork. Thank you Regina loving my Santa Fe ????
QUEEN4919
3 de feb. de 2016
I have had many experiences with car care services not all good, but Rick case Duluth is the best , the best.. Exceptional, courteous associates .EXCEPTIONAL!!!!
PARASTEY
1 de feb. de 2016
The time that you spend for buying a car is too much. There are process that they are not necessary. Other brands and dealer send the definitive tag by mail and it is not necessary go to the Tag Office. Not having this service is a bad experience.
Andre
31 de ene. de 2016
This is the best service I've ever received from a dealership. The team at Rick Case Hyundai in Duluth are kind courteous and very efficient. Its never a drag when I need to take my care in.Great team, excellent service. Yet to be disappointed.
bl_95c
27 de ene. de 2016
Upon each visit friendly good customer service was provided in a professionalmanner, which makes one comfortable that good service is provided for yourvehicle. With that said would keep the customer returning for all future serviceson your vehicle.Thanks,
Shelljuicimomma
25 de ene. de 2016
I have given mr.Emmanuel this rating because from the moment i spoke with this gentleman the enthusiasm that he showed in helping me as. A customer out was great. He was detailed, he was honest about the wait time. Very knowledgeable about the car he was selling.this was a awesome experience
ARWLS
22 de ene. de 2016
Amazing Service. Easily picked my car. Very patient. Filled all of my needs. Emmanuel Was great answered all my Questions and gave me the best experience ever.
JUSTINCHO22
20 de ene. de 2016
The experience was outstanding. The staff definitely made it so that I felt comfortable and was professional during the whole meeting. It was definitely a good experience.
BATTLECG1
16 de ene. de 2016
Great salesman. Great Experience!!! Took time out to explain all the details of the vehicle. I will always recommend people to Emmanuel Kubandi. Thanks you for the service.
HARNEYDERRICK
15 de ene. de 2016
Rick Case Hyundai is truly a five star dealership and I recommend Emmanuel as your person as a salesman to go to. It was a great experience buying a car from this dealer. I even received a book from the president of this dealer and his wife.
C.SHEA.KIMBROUGH
15 de ene. de 2016
Came in to buy a new car and wound up with something even better and within my budget! DK, Trey and the rest of the team were great to work with. Made us comfortable, had relaxed conversation and felt like we got a great deal.
Kyle
14 de ene. de 2016
I stopped by the Hyundai dealership several times in order to buy Genesis, but I could not find one I was looking for. However, Dong Kim kept in touch with me and contacted me when the car came in. I am happy with the car and appreciate him.
CORTEZ_327
14 de ene. de 2016
I was very pleased by the way they got me in a brand new car for a great price. No hassle involved. Thank you Rick Case Hyundai
JROPER64
14 de ene. de 2016
My visit was very pleasant felt comfortable didn't feel pressured to by something out of my means. This was my 3r purchase and would purchase my next vehicle from Rick Case.
XOALLIEB
11 de ene. de 2016
Quick and straight to the point! I would have loved better gas mileage but I won't complain. Great experience overall. Very good and knowledgeable service
Jhat332
10 de ene. de 2016
5 stars from beginning to end! Excellent customer service!!! I highly recommend this dealership to everyone! Chris Smith was such a pleasure to work with. He exceeded my expectations with his response time and made things happen.
gnardude27
8 de ene. de 2016
I leased a car here & was assisted by Emmanuel. He had a very calm & pleasant demeanor & was very informational throughout the whole process. He answered all my questions & never left me waiting for too long without checking on me to let me know what was happening & about how much longer the next step would take. Very good customer service.
Sweetgrapes09
7 de ene. de 2016
Everyone at the dealership was helpful. I love my new Santa Fe. I had after market details added to my new vehicle and it was all taken care of with no worries.
TUCKERDEMIA
7 de ene. de 2016
Emmanuel was great, kind and patient. I can tell he his passionate about his job and helping others. I will recommend people to him specifically.
OMAJOR02
6 de ene. de 2016
Excellent service was impressed with the salesperson. Worth the drive to get a car from your dealership. No pain or hassle easy financing. Thank you.
ODESSA.ATLANTA
6 de ene. de 2016
Always friendly and clean facility, professional staff. I just wish it is located in a better area, where more room outside to view new cars.
B.ANGELABAILEY
5 de ene. de 2016
SALESMAN HAMILTON WAS AWESOME & OFFERED ME EXCEPTIONAL AND PROFESSIONAL ASSISTANCE.I WILL DEFINITELY REFER THIS SALESMAN AND DEALERSHIP TO MY FRIENDS AND FAMILY. THANK YOU HAMILTON FOR TAKING THE TIME TO PROVIDE ME WITH EXCELLENT SERVICE.
MNEGRIN2005
4 de ene. de 2016
I am very satisfied with the level of service provided. They took care of all my needs at Rick Case. For that I am Grateful.
TEAK316
1 de ene. de 2016
My experience there was a bit too long, but everyone whom I came in contact with was very kind and worked with me. Thank you for all your help.
Robin
31 de dic. de 2015
I had another great experience purchasing my new Sonata with Henry Olowu's help. This is my second purchase in three years working with Henry. He knows his product, and works hard to get you what you want. The whole Rick Case team at the Duluth location did a tremendous job in getting me a fabulous deal. Thanks Henry, RL, and Josh.
RevGarbo
31 de dic. de 2015
The new salesman Akil Shaw was very knowledgeable, courteous and attentive to our needs, questions and comments. JT Owens worked hard to meet us on the price and with all the amenities we requested. And Dale in financed removed any doubts I may have had concerning finalizing the paperwork. Overall a very good experience. Kudos to Mr. Rick Case for having a great group of employees who exemplified Customer Satisfaction!!
LCURNEY58
30 de dic. de 2015
Everybody was very nice and helpful. I've told everyone about my great pleasure to buy a car from Rick Case. Thank you very much and I'm very satisfied.
MR.STUARTMOORE
30 de dic. de 2015
Henry Olowu is a great guy, displayed great customer service and I never felt any pressure from him to purchase a vehicle. I would definitely recommend him if looking for a car at this dealership. Hamilton Dueberry is a good person to although I did not work with him on the purchase of this car. Also, Josh Mikkelsen, the finance manager got the numbers to look right in my favor! Very much appreciated! Mr. Case has some very good people representing his company. Thank you all.
AARONLJR29
29 de dic. de 2015
I'm very excited about my Elantra purchase. The Hyundai staff cared for me, in every way. Not only was the process done quickly, but the customer service deserves five stars. Thanks again, Hamilton D.
L.PATMAN
29 de dic. de 2015
Thanks for getting me in and out as quickly as you could being that I didn't have an appointment. It was a pleasure. Thank you!
PIERREPAUYO
28 de dic. de 2015
Debbie Started the process and Henry finished it with great knowledge about the vehicle i purchased and explain my vehicle function to me to my satisfaction. I will recommend Rickcase to my friends and family.
Sherilyn0187
28 de dic. de 2015
I was greeted at the door by staff, they made me very comfortable while I was there and offered me something to drink and snacks. Excellent customer service and very knowledgeable on all cars to suit your needs.
Markjr912
27 de dic. de 2015
Rick case Hyundai was all around great, I was greeted with respect soon as I walked in the dealership. Mr. Hamilton made sure I got the car I wanted. If you go to Rick case Hyundai in Duluth be sure to ask for Hamilton!!
RONKESWANI
25 de dic. de 2015
Good experience working with Blessing and his team. They worked with us on the deal patiently and helped us out on any questions we had.
imani618
23 de dic. de 2015
I rate Rick Case Hyundai a 5 Star because the atmosphere is very comfortable, I was greeted respectfully upon entering the dealership. My sales rep Hamilton gave me a tour of the facility just before delivering my new 2016 Sonota SEthat was well detailed. Hamilton went over everything in the car to make sure that I was comfortable with the knowledge of operating my new vehicle because of the technology. Thank you all at Rick Case Hyundai on Satellite Blvd.
GODSFEW
23 de dic. de 2015
Great experience!Can't wait to have it again. Everything was satisfactory. Very prompt service. He made sure I understood everything that I needed to know about the vehicle.
Biscuit1031
23 de dic. de 2015
Being new to the area, I had looked at several other dealerships, but had been unable to find one with the right auto or a staff that made me comfortable enough to want to do business with them. That all changed when I went to Rick Case and met John Tran. John was pivotal in helping me find the vehicle I had been searching for. It is a great SUV and had all the options I had been looking for and I saved thousands on the purchase price! Hats off to the Rick Case "dream team", John Tran, Jonathon Kim and Chett Rolle, for making the whole process seamless and relatively pain free. I am currently enjoying the heck out of my new acquisition and if anyone I know is on the hunt for one of their own, I will definitely refer them to Rick Case. You guys are simply awesome!
Crob87
23 de dic. de 2015
Hamilton was very knowledgeable with helping me get my first car. From the initial meeting to the first drive and signing the paperwork, he made sure that I was okay. I will recommend him and Rick Case Duluth to anyone that I know who is interested in buying or leasing a car.
WFLAGG04
23 de dic. de 2015
I recently purchased a 2016 Sonata. I Love this car. I worked with Debbie initially and she was great. She assisted me with all of the paperwork. The process to purchase through XChange Leasing for Uber can be a lengthy one. She explained everything. My initial issue wasn't with her, but was with her colleague. I spent 2 and 1/2 hours there initially. Not a big deal. Debbie had to leave, so she left the delivery of the car to another sales rep. I was told that the car would be ready for pick up when I arrived. I waited an entire hour and a half because the car was being filled up with gas. Long story short my friend was in the lot and the car that I was given had been there since we arrived. I watched this gentleman walk around and talk to others while I waited. I value my time and the time of others evidently he doesn't. Finally he came to get me stating the car was ready and gave me a 3-5 minute overview on features. I purchased a Nissan last year and my features demonstration lasted for close to 15 minutes. He stated that he would call to set up Bluelink the following day. It's still not set up. I failed to mention that he gave me the WRONG car. The VIN was completely different. I just happened to grab the second key the next morning. When it didn't work, I knew something was off. I thought maybe it's the wrong spare key. It was the wrong car. I realized the issue and contacted the dealership immediately. He called me back and left a message saying that I may have the wrong car....sir, I already verified that it is the wrong car, please don't play games. When I received my car, that I verified the miles on during the test drive, there was almost 100 additional miles on the car. It is 17 miles from the dealership to my job. You do the math! When I questioned salesman #2, he said that the car had been parked all night. When I asked about the mileage, he said well maybe we gave the car to another Uber driver. Listen, mistakes happen! Honesty is important and at this point there was no reason to lie but he did. All I wanted was an acknowledgement of the issue and a real heartfelt apology. I attempted to reach out to my original salesperson but got no response to my calls or emails. That really made me sad because I really liked working with her. It wasn't until I sent an email to the manager, that I received an apology. I love my car.....I did not like the service that I received. The manager advised me to come in to get the other issues resolved and I will as soon as my schedule allows. Salesman #2 (Henry) do better! Every customer, even those working with other reps, are important. I did refer my colleague to you to purchase a new vehicle. After she heard my story, she opted to purchase her 2016 Elantra elsewhere.
SIMMONSJ7
23 de dic. de 2015
Emmanuel Kubandi very good Guy I enjoy my day shopping for a car with him for a car fun laughter relaxed we look at cars the color of the car the an the system make up the car . My 21 year Daughter enjoy and laugh with us with her puppy. My First Brand new car I enjoy
S41PROTECTIONGROUP
22 de dic. de 2015
The service was fast and easy process.I referred two of my friends to this dealershipI would recommend this dealership to anyone looking to purchase hit next car.
NIKKI4GUNZ
22 de dic. de 2015
Hamilton really understand my needs and didn't stop until I was satisfied & met my specific needs. He got me the best financing options to fit me. Even though I came in to get a car through Uber, he recognized I could finance it through the dealership and saved me a lot of money and I greatly appreciated that.
LATONYADWILLIAMS
19 de dic. de 2015
Very professional and knows what he is talking about. It took a while to get out of the place due to it being busy, but he was very professional and kept me updated.
NOTHappy
16 de dic. de 2015
I purchased a 2016 Santa Fe around October 11th of this year. When I did not receive my new tag/title paperwork I called my county tag office. I was just told that Rick Case canceled my title on December 10th. I have been trying to get clarification on my tags for over a month but the people in the tag/title office at Rick Case do not return phone calls. I have been driving around with illegal tags because Rick Case cannot handle simple paperwork. Just like used car salespeople, once the deal is done, you are on your own.When I finally got someone to take my call in the tag/title department (after having left the dealership general manager a voice mail), all I got were excuses. I should NOT have had to call to get this squared away. I should have received a phone call explaining the situation to me, but Rick Case's staff did not feel I deserved to know I had illegal tags. I could have gone to the county tag office and picked up an extended temporary tag while thiis was sorted out.This is my second new vehicle from Rick Case and this sloppiness will most definitely affect my decision when I am ready for a new car. Very, Very, Very, Very disappointed that I spent over $35k and get treated like this.Sharon Lockaby
TLB39GDJ42
16 de dic. de 2015
Getting a new car was a feeling that I hadn't experience in a long time. The sales associates made me feel as if I had won the lottery. The experience I felt was one of great joy. Thanks for the new car experience.
Johnny Son
15 de dic. de 2015
Mr Henry Olowu went above and beyond duty in assisting my mom to find the perfect vehicle for her..... he really cares for his clients and is an asset Hyundai corporation....
Femi
15 de dic. de 2015
I WILL RECOMMEND RICK CASE DULUTH TO ALL BUT WATCH OUT FOR THE DIRECTOR OF FINANCE, PLEASE CHECK AND MARK ALL DETAILS COMING OUT OF HIS PAPER WORK. BE CAREFUL, HE IS VERY RUDE AND UNAPPROACHABLE. EVERY OTHER PERSON UP TO SALES MANGER ARE TERRIFIC. I WILL RECOMMEND RICK CASE TO ALL. GOT GOOD SERVICE AND PRICING.
KITZAI144
12 de dic. de 2015
The overall process of purchasing and delivery of the car was quick and easy. Employees were quick and efficient with each step of the process.
KEYOSHA.LIDGE
11 de dic. de 2015
Exceptional service, explained everything to me, even though my salesperson (debbie) was not there when i went back in t purchase blessing helped out. He really took care of me.
DavidT
10 de dic. de 2015
Henry O provided me with great service and was patient with me throughout the transaction because i was not sure which car i really wanted between the Sonata and the Elantra due to the fact that i was trading in my Genesis Coupe.
GENKNOWS
8 de dic. de 2015
This is my second vehicle purchase from Rick Case. Mike Green always helps make it a great experience. I tell all my friends to come here when looking for a new vehicle.
EMW0187
7 de dic. de 2015
Great staff! I recommend the dealership and jamel to anyone i know that it's purchasing a vehicle. I felt right at home. They tended too every need and explained every detail about my car, services etc.
Charles Cox
6 de dic. de 2015
My family and I had just recently moved to the area and were not familiar with any of the local dealerships. Shortly after arriving to Rick Case Hyundai, my wife and I met with John Tran and he quickly put our concerns behind us. He was very helpful and quick to answer all of our questions. He showed me several models that I had expressed interest in. He was pivotal in locating my new Santa Fe. To say it was just what I was looking for is not descriptive enough. It is an awesome automobile! And the rest of the the buying process was seamless. I am certain I will be enjoying it for some time to come. Hats off to John Tran and the entire staff at Rick Case. When my wife needs an automobile, I will be looking up your dealership 1st, you can count on it.
MELOBEID
1 de dic. de 2015
Sales are OK. Adminstration staff are sucks.This was not what I used to dealing with Rick Case dealerships.Next purchase is Roswell location a 5 star one.
STILLAKID
30 de nov. de 2015
Your staff was prompt, friendly and knowledgeable. No pun intended but Blessing Iyere was a blessing. Bryan was very helpful. I was well pleased with the dealership.
ARMAKINS
20 de nov. de 2015
Joseph made sure i got into the vehicle i wanted and made sure i understood everything that i was agreeing to. He even helped me find a good insurance company that would fit my needs best.
Rachmc
19 de nov. de 2015
I never imagined I would be giving a 5-star review on dealer rater, but I have. Rick Case Hyundai service team was excellent! I was there for my brake problem, and was very impressed with how quickly they had things moving along. Tony was honest and straight forward, and that made everything easy and smooth. everyone works there was very friendly and helpful. I would definitely recommend them to anyone looking for great car service team!
PIRATERADIO7
18 de nov. de 2015
A more expensive vehicle was forced on me and the older cheaper cars were not made avalable. This dealership uses the Uber program as a scapegoat to sell the most expensive vehicles that they can sell.
SHANELLOYD48
18 de nov. de 2015
She is the reason why I pan to return to Rick Case Hyundai! She was very sweet and made the process extremely easy. So Thankful that she was so eager to help and attentive of my needs while this all took place.
Netstar
18 de nov. de 2015
My wife had taken her 2011 Hyundai Genesis Sedan to this dealership service department 4 times and they are still unable to fix the Proximity Sensors which are currently not working again. The mechanics keep resetting the sensors which fixes the problem for a couple of days then they fail to work again. All we hear are from Tammy is that we will look at it and, if we reset the sensors and they work, then there is nothing we can do. Not very helpful at all! It's obvious the mechanics are not qualified to repair the vehicle. The service department only has a couple of loaner cars which are currently allocated to customers with blown engines so you have to rent a car from Enterprise Rental and hope the dealership will reimburse you for the rental. The shuttle service is only good for 10 miles from the dealership which doesn't help me. I also dealt with Tony Park who wasn't much help with our vehicle issue. My wife and I will no longer purchase a vehicle from Rick Case dealerships. We also had a bad experience with the service department at Rick Case KIA which is also run by Tammy who works two buildings away from Rick Case Hyundai. We contacted another Hyundai dealership service department and they said they are getting a lot of customers from Rick Case Hyundai dealership due to the poor quality of service in the service department. They said they will fix our vehicle and provide a shuttle pickup/drop-off service to our home which is a 29 miles from the dealership.Update: 12/21/15 - Took our Genesis to the Mall of Georgia (Autonation) Hyundai dealership and they replaced the sensor module on the first visit. Since the repair was made, the Proximity Sensors have been working perfectly. I highly recommend the Mall of Georgia (Autonation) Hyundai dealership.
HerndonC
17 de nov. de 2015
Great service is what i received from Blessing Iyere when i went to Rick case Hyundai to buy my car after been approved. I have already shared Blessing business with friends and families. If you need a car go to Rick Case and ask for Blessing and you will get a great service.
TanishaDenton
17 de nov. de 2015
It was an awesome experience buying my car from Rick Case Hyundai and Blessing Iyere was my sales person. He was very patient and calm in his dealings with me even when i was agitating to see if i could get out of the dealership in a jiffy. He took his time all through the entire process letting me know that the process takes time. And even came on his off day to finalize the delivering of my vehicle. I am loving my car daily. Blessing was a blessing.
safyah722
16 de nov. de 2015
My business for getting a vehicle from Rick Case Hyundai was an excellent experience thanks to Mr. Hamilton Dueberry. He was very instrumental in my total positive experience of getting into my new vehicle. He acknowledged me from the beginning which shows great professionalism and customer service. He also was patient with picking out the right vehicle.There should be more associates with this type of personal care to ensure excellent customer service."I would recommend this dealership to everyone!!!"B. Young
playon23
15 de nov. de 2015
I really appreciate the quick response in providing information along with great customer service. Special thanks to Excellent work from my sales rep, Henry Oluwo, along with Bryan Seagraves General Manager and Josh mikkelsen. My favorite thing about my experience is the fact that there was no beating around the bushes
MIKEDIGITAL
14 de nov. de 2015
Kudos on the email response time. It was key to getting the deal done at this particular dealership as I had a few offers on the table. Lots of preliminary questions answered prior to my arrival. Very good.
ICEANDAPPLES
13 de nov. de 2015
Great service abd friendly staff...im excited will re commend a friend we are partners for life. I overall love the color, speed, and easiness of car.
HALL.CORRELLUS.M
11 de nov. de 2015
Working with Blessing here at Rick Case was Great and Will Recommend him to all my family and friends. Very professional and friendly and knows his product. Thanks for a Great shopping experience.
Tracy Speakman
7 de nov. de 2015
Blessing did a great job with me when i came looking for a car replacement for my old car. He saw me drove by the customer parking, went to turn and as i was parking and coming out of my car he was right beside me. Good mannered and courteous. He did a great job selling me my hyundai elantra as i have never had a hyundai before in the past. I came out just to try and see if i can get a car not very sure if it was going to be possible but Blessing and the Rick Case management made it possible. I definitely will recommend friends and family to Rick Case Hyundai. Great job!!
Cedric Herndon
6 de nov. de 2015
A neighbor of ours Donnell Moses who got his car hyundai elantra gave us Blessing's phone number and my and I called him and he was able to direct and guide us to get approval for an eligible vehicle from Uber and Xchange leasing. After getting the approval I called Blessing on Saturday morning and he asked me to come down to the dealership, lo and behold we drove away from Rick Case Hyundai dealership same day with a new hyundai elantra. We are indeed very grateful to Blessing and the entire dealership staff. Blessing, was very helpful and professional, so also was Chelsea Runkel. I am already telling friends that whenever they need a car they should called and visit Rick Case Hyundai and ask for Blessing because Blessing is really a Blessing.
REED.CHANEL
6 de nov. de 2015
Great first time experience.... Was greeted abd taken care of professionally. It took some time... Was not a fast process but it was well worth it. Sineone referred me to Rick Case and I shall do the same. Thank you
Torey Bex
5 de nov. de 2015
Donnell Moses game my wife and I sales person Blessing Iyere's phone number after getting his car from Rick Case Hyundai and he said Blessing Iyere was the sales person that helped him through out the whole process. And truly after calling Blessing to notify him of trying to get a car through the Uber Xchange leasing, he was very helpful from the very first day to the final day that we finally get a car from the dealership. He did help us all the way getting approved for a car to the time we finally get a car. And i have already started telling friends and family what a blessing Blessing really was to us. I definitely will recommend this dealership as well as Blessing to whoever is looking to get a good experience buying a car. Chelsea Runckel was also very polite and thorough explaining things to us.
CharB
4 de nov. de 2015
I am a 32 year old single young woman who had a sense of urgency for a reliable car. I decided to stop by my nearest Rick Case Hyundai in Duluth, GA since I was really familiar with Rick Case Dealerships back home in Broward County, Florida. On Thursday 10/22/15 at approximately 6 pm, arriving at the dealership I was a bit intimitated and skeptical feeling I may be taken advantage. It was quite the opposite when I met Sales Consultant Henry Olowu. He is very knowledgeable in his work field, well mannered, attentive, professional and patient. He made me feel so secure, suggested a 2016 Hyundai Elantra after I underestimated myself settling for previous year models. Henry thoroughly explained both the benefits of becoming a Hyundai owner as well as making my purchase with Rick Case Hyundai. My insecurities were completely vanished when I met Finance Manager Josh Mikkelsen. It was a bit challenging at first, but Josh went above and beyond to meet my needs. He was very clear and honest about everything in the paperworks. By this time, it was after 9 pm closing time. It was getting later, I was asking lots of question yet neither Henry or Josh showed signs of impatience nor tiredness. Both make a great team and work well under pressure. In the end I became a confident, secure and content customer. Last but not least I'd like to acknowledge the first impression of my visit. Upon my arrival to Rick Case Hyundai in Duluth, GA, Sales Manager JT who gifted me a book written by Rick and Rita Case stated it is for me to keep whether I decide to purchase a vehicle or not. I now have a newly found respect for Rick Case.
DENDENDENNI
3 de nov. de 2015
Chris and Chelsea was quick professional and friendly. Great experience. Went to Toyota the same day, they gave me a cheaper price then Hyundai but went with Hyundai based on customer service. All my questions were answered before asked and follow ups were consistent!
RAYPORTER184
2 de nov. de 2015
The Hyundai dealership was a very nice place. My Hyundai is excellent. Presently I am leasing an Elantra. I will definitely come back to Henry to purchase another vehicle. I have given Henry's telephone number to a few people.
CALICANEALLY
28 de oct. de 2015
My salesman Blessings was truly a blessing to my family and I. He was very mannerable and professional and got me into a vehicle very quickly I was in out in with no problems.Everything went smoothly.
hazmin_cindy
23 de oct. de 2015
Emmanuel Kubandi in the Sales department is amazing! He not only took care of helping my obtain a great car (2016 Hyundai Elantra) but he came on his day off to makes sure that the final part of my contract job was done correctly. not only that he went the extra mile by defending me from some insurance that tried to steal my money and he put them in his place (insurance man) , I am so thankful for defending me bc there are time that women are still taken advantage of because there is not a male present. But Emmanuel was there, he did not have to get involved , it was not even his job but he did he Help me! Thank you sooooo much !... I have never been to a dealership and received this type of service from any one. Excellent experience , Emmanuel and Rick case Hyundai in Duluth will ALWAYS have me as a permanent customer !
JBUTLER5150
22 de oct. de 2015
We were 100% satisfied with our Salesman (RL Williams) and Sales Manager (Chris Smith). When we had some questions about the Finance paperwork, Dale Allen was subperb in walking us through the entire contract until we understood everything.
Marcia
22 de oct. de 2015
My sales consultant was Blessing Iyere, finance manager was Trey Shumake and sales manager was JT. The entire team was awesome and the atmosphere was very pleasant. It made for what is normally a very challenging experience (especially for a single lady) so much more pleasurable. Everyone was courteous, honest and very accommodating.Way to go Rick Case Hyundai!
MICHAEL.MIN.LEE1
12 de oct. de 2015
I had a great experience at Rick Case! I would definitely recommend Rick Case to others. Employees were very kind and it was great to see that they actually care about their customers.
TLSPEAK
7 de oct. de 2015
I had a great experience, Blessed Iyere was very helpful and made my purchase a vey good and successful one. I thank you for that.
JRockwell03
29 de sep. de 2015
My first car was a Hyundai Elantra and it got totaled. If you've ever had this experience you know how stressful and aggravating it can be. My Hyundai was such a great car I decided to get another one. I had been to more than 5 dealerships and this one topped the charts. I was a rainy Sunday and our sales rep was Henry. HE WAS GREAT. He pulled up 4 cars in the rain, into the garage so we could look at them. They were really great, they even stayed a little after they closed to discuss some cost with us. I ended getting the Hyundai Elantra that I wanted and my experience was great. I would definitely recommend this dealership!
THELMAH15
28 de sep. de 2015
I was very pleased with my experience with the Rick Case Hyundai staff during the purchase of my vehicle. They were very professional, attentive, and quite friendly. I will definitely recommend Rick Case Hyundai & Blessing Iyere!
shanikaballard
27 de sep. de 2015
I had a nice salesman and was very helpful, which was very appreciative, got the right vehicle an was happy. I would recommend him, yes
SPIKES.E
26 de sep. de 2015
Try asking what the customer can they afford first. I didn't want may payments to be more than $350.00 but it's slightly higher then I wish but not out reach.
GLW339
24 de sep. de 2015
Great people to work with when buying a car. They treat you like family. They make sure you are well informed about every product and service about their cars. If you are in need of a car, get one from these guys.
FSAUMETH
23 de sep. de 2015
Everyone was great and delightful. I worked with Blessing, he was very patient and professional. If you need a car, this is the place you will want to go to.
NDFB1
22 de sep. de 2015
Henry Olowu and the Rick Case staff were extremely professional and straightforward in their communications with me in the purchasing process of my new vehicle. I loved my Sonata Hybrid and will always miss the excellent mileage and nimble handling and am sure I will continue my total satisfaction with my new Santa Fe. Thanks
nicomf67
22 de sep. de 2015
My sales representative was Lamel Mitchum not Mitchell. His name is not in the list of employees to choose from, but all you have to do is ask for Lamel.
ESTHERFAYE56
22 de sep. de 2015
I found the staff to be informative and helpful in finding the right vehicle for me. Mr Williams showed me the type of cars I was looking for and then assisted me in achieving my goal of purchasing the perfect car for me.
alma70
21 de sep. de 2015
am very happy with my new santa fe, and am very satisfied with the custumer service and friendly personal at rick case hyundai duluth. especialy am very thankfull with Jamel Michelle, he was very profecional and helpfull.
JSANTIAGO0427
18 de sep. de 2015
I was very satisfied with the customer service and overall service provided. I got the car I wanted and will definitely tell my friends and family to go to Rick Case.
DANALEANELSON
10 de sep. de 2015
I really love my Sonata, as this is the second one in a row that I have owned. My only complaint was that it took way to much of my time. Thank the lord that it was customer appreciation day and they had lunch, or it would have been a horrible experience in spending 6 hours at the dealership.
LEWINFIRE616
7 de sep. de 2015
Emmanuel was very friendly and helpful in assisting me with selecting my first car! I would most definitely recommend this dealership as well as Emmanuel to anyone who wants their minds put at ease while purchasing a car.
MYEYEWATCH
7 de sep. de 2015
I was bounced from 1sales person to another. That was not a big issue for me but would prefer to work with same person from start to finish
Dorian
4 de sep. de 2015
I took my car in to be looked at because my engine light turned on. Paul, one of the service advisors, thoroughly explained the whole process in detail including the costs of everything so that I wouldn't have any surprise bills at the end. He ordered the part for me very fast and got it in the very next day. Excellent customer service! Highly recommended
Tiffany Payne
4 de sep. de 2015
I highly recommend this dealership! I recently had a great experience there. My salesperson, Jamel Mitchum was a real pleasure to do business with. He made sure all of my expectation were meet and I left feeling positive about my purchase and I am glad I made the choice to check this place out.
Joshua
3 de sep. de 2015
My car buying experience was great, I would recommend Jamel Mitchum as the sales rep if you want your experience the best overall
Miss Sante Fe 2015
28 de ago. de 2015
Thank you Rick Csse Hyundai of Duluth for a great oil change experience. Dionnie Bolera is very nice. I appreciate the friendliness of the staff.
FloydAsr
28 de ago. de 2015
I have been going to Rick case Duluth for service for over a year. I have two vehicles. I heave dealt with Jennifer Osborn as my service adviser and she has done a fantastic job of servicing my vehicle and recommend the necessary service. Jennifer is always very pleasant and great on follow up. Jennifer is one of the reason I continue to go to Rick Case for service.
Flavius Futch
25 de ago. de 2015
Comfort: 5 out of 5 5 out of 5 Performance: 5 out of 5 5 out of 5 Exterior Styling: 5 out of 5 5 out of 5 Interior Design: 5 out of 5 5 out of 5 Value for the Money: 5 out of 5 5 out of 5 Reliability: 5 out of 5 5 out of 5 "I just bought a new Hyundia Equus from Rick Case Hyundia. First and most important to me was the salesmanship. My sales associate was Ace Antoine. His expertise and customer oriented experience was the best I ever had. Everything about this luxury car was explained in detail. He never left my side until I got an answer. It was just plain fun to buy a car from him and a great dealership like Rick Case Hyundia. 3190 Satellite Blvd, Duluth, GA 678-258-2617. He negotiated the best deal ever. I got what I wanted and he worked late to deliver on time. A great Salesman by any standard." I would recommend this vehicle to a friend: Yes This vehicle was purchased: New Primary use for this car: Having fun
Patoma703
24 de ago. de 2015
Richard was extremely helpful navigating a trade in on a new car with me. I have had good experiences with both the service department and the sales department at this dealership and I would recommend Richard for his knowledge, patience and professionalism. He is a great guy working on a great team for a great dealership.Pat
mckendal
21 de ago. de 2015
Tony Park deserves a raise. He defines customer service and has never let me down. I trust what he tells me and he never pushes unneeded services. A true professional
musicisluv
21 de ago. de 2015
Tony Park in service is an asset to Rick Case. He goes above and beyond every time. I wont take my car anywhere else.
marypark
21 de ago. de 2015
Rick Case Service Department is bar none above the best. They take care of their customers as if we are family. Tony Park remembers my name every time I come in. I am a rewards member which gives me discounts and to top it all off today they had a customer appreciation event going on and I even got myself a windshield visor as a gift for thanking me for coming in. I love Rick Case.
JJMPIANO
18 de ago. de 2015
i am very impressed with the dealership, from the Sales Consultant, RL Williams, to the Finance Manager, Josh Mikkelsen, to the service department, especially Service Advisor Tony Park.
MARIE.KNIGHTLY
18 de ago. de 2015
Very pleased with our overall buying experience, awesome staff and very easy to work with! We will definitely be back to purchase our next car
MOY96
17 de ago. de 2015
I am really enjoying my new car the Hyundai Tucson limited and I definitely had a great experience with the team ay Rick Case. This is my 2nd time buying a car from this dealership and I'm sure it will not be the last. Thanks guys!!
bulldawg54
17 de ago. de 2015
the service staff at Rick Case is amazing. This visit I was helped by Jennifer who greeted e with a warm smile. Went over everything my car needed and gave me an estimated wait time that actually ended up being less time then she told me. She wet over the inspection and what my vehicle will need my next visit. I appreciate the honesty she provided me. I will definitely be back and ask for Jennifer next time.
countrygrl1020
17 de ago. de 2015
The Sunday service hours are the best. I get in and out without hardly any wait and everyone is so helpful. Last Sunday Jennifer Osborne greeted me by name and got me in and out. She even lifted my hood and showed me my air filter. I especially appreciate the hours as I work 6 days a week and this makes it convenient for me to bring to a dealership that is open for service on Sundays.
grlygrl
17 de ago. de 2015
Rick Case Hyundai service is by far the best I have ever experienced. The whole write up staff and especially Jennifer go out of heir way to make you fell welcome and like you are part of the family. I recommend them to anyone looking to have your car serviced. Thank you Jennifer and all the staf at Rick Case. Sincerely Customer for Life
TNMETOO
14 de ago. de 2015
By far the best dealership I have purchased a car for a long time. As long as you do your homework on your car purchase, this dealership makes it easy for you get in and out with your car purchasing process. We'll be back in few year with our next Hyundai purchase.
MIKE31
12 de ago. de 2015
Can't begin to express how much I enjoyed working with Blessing Iyere. He was honest, personable, and truly cared about me as a person and customer. I had every intention in buying a Honda Accord but after getting every stereo-typical "car salesman" tactic from a guy over at the Honda Delership, Blessing made all the difference. If you're going to Rick Case, ask for Blessing. He lives up to his name!
PAZTORJ
8 de ago. de 2015
Experience with the Sales person was out-standing. I would have rated him all 5 Stars! Experience with Finance was not as out-standing. I was disappointed that my signed proposal paper stated that my first payment would be due in 45 days, yet when signing the contact, it showed 30 days. When questioning finance, he advised that the computer just sets it at 30 as a default and that if he re-did the contact, it would cost us more money a month to change it. I didn't care for this and next time, I will walk away from a deal for something like this. Looking back, I should have given more of a protest, but just wanted the long process to finally be over. I do love my car, but don't feel that what we signed for was followed through. That was no fault of the Sales person. He did his job very well.
RORI520
7 de ago. de 2015
Everything from online help, to salesman, to finance was perfect. Quick delivery. Easy purchase. I would highly recommend Sean and Richard to others, as well as purchase my next car from them.
V_AMAECHI
7 de ago. de 2015
I am very pleased and look forward to doing more business. The. Service was great. All my expectations were met. The sales consultant were friendly and very professional. I would diffenately be sending people up there.
Luz033147
6 de ago. de 2015
My experience at Duluth Hyundai was great. Ace Antoine was very helpful, friendly and professional. He made my experience very comfortable and that will be a reason why I will definitely refer Duluth Hyundai to anyone. Thank you,Francia Rengifo- Bultron
TOYABLESSED
5 de ago. de 2015
Where do I begin??? I've dealt with Rick Case Hyundai in the past. At the time, my credit was horrible and even then they managed to help get me in a decent used vehicle so I wouldn't have to settle at the BUY HERE PAY HERE lots. Fast Forward two and a half years later. My credit was in a much better place but because of the high interest rate, I was upside down in my vehicle. Elexus was initial contact. She provided me excellent customer service and assigned Emmanuel as my sales rep. I have dealt with many salesmen at many dealerships. Emmanuel was so professional, honest, and genuine. He didn't pressure me and he definitely made me happy on this journey. Dale was my finance guy, he got me a better interest rate in a brand new vehicle. Overall I am very satisfied with my car and the service I received. Emmanuel was the BEST!
STEPHANIEADAMS1291
5 de ago. de 2015
Those are the words to describe my car and the exact way I feel each and every time I step out of my vehicle! I am in love my with car and the deal I received was spectacular! It wasn't your ordinary dealership experience with pressuring and overly aggressive sweaty salesmen. Everyone was polite and willing to work with me as long as it was what I wanted. Very professional and very welcoming. Cannot get any better than Rick Case Hyundai in Duluth!
JOHNSONYOKO
4 de ago. de 2015
Nice clean and friendly environment. The entire staff at Rick Case was friendly. My sales consultant Mike Green delivered me just what I wanted. Dale Allen worked wonders with my budget.
LILSWICK05
4 de ago. de 2015
I am very happy and satisfied with how I treated by the salesman and staff. I felt life even though I had my boyfriend with me the salesman listened to what I had to say and worked with what I wanted and he delivered too!! I am so excited every morning to get into my new car and drive it! It's such a nice car and I still can't believe it's mine!! I never felt pressured to get one particular car as my salesman, Blessing, did find the perfect fit for me! Overall I am very satisfied with the dealership and staff.
Matthew311
3 de ago. de 2015
Tammy and her staff are wonderful. They go beyond to take care of their customers.
Daja Foster
1 de ago. de 2015
I have car buying fears so much so that I have spent thousands of $$ trying to keep my old car, but when I walked into Hyundai and was greeted by Ace Antoine my fears vanished. After seeing how dedicated he was to making me and my family comfortable and assisting us in understanding everything that was going on I quickly began to feel at ease and less fearful. Mr Antoine has truly shown me that salesmen are not all about just making money but making sure the customer is happy as well. I loved my experience at this dealership and would hands down recommend that everyone and anyone looking for great service to come here. They are fair and very willing to work with you verses forcing you or rushing you to make choices. any time I feel it is time for a new car I am asking for ACE at the door.
GEORGIAMOM8
31 de jul. de 2015
Great all the way around!! Everyone was kind and efficient. Appreciate the great customer service!! They helped us very much and I will definitely return!
TERPS24
30 de jul. de 2015
My first car buying experience was great. Couldn't have asked for a better salesman to help guide me to the car that fits my needs.
Jp
29 de jul. de 2015
I was in need of new car due to circumstance with my very old Honda. I decidec to try a Hyundai for a change. I am pleased.
ALLIE0
25 de jul. de 2015
We had a great experience working with Chris Gaines on purchasing our new car. Everyone at the dealer ship we dealt with were professional, courteous and helpful as needed without being pushy as sales people often are. Overall we had a great experience and would recommend Chris and others at this dealership.
emaad
25 de jul. de 2015
I'm really pissed off with the service , I've paid extra 2000 bucks for my 5 year oil change and dent less paint, every time I come here its bad response, the front desk people blames the technicians and some sort of silly reasons. They make you sit for hours just for oil change, plz don't get any other thing fixed at this place, I had really bad experience with making me sit for 3 hours and at the end said we don't have this part, called me again next day ro get it fixed , I gave them 3 mire days and made sure before I gave the key to get serviced, again after an hour the same reason, they don't have part.I left msg to service director Tammy Baker but noresponse, I spoke to Tony the assistant manager he not helpful.I made a big mistake paying those extra bucjs for my 5 years service, instead I would have got it done outside without killing time and paying extra money.
TrillieTrill
24 de jul. de 2015
I have dealt with many dealeships over the years; this was the best experience I've EVER had. Ace Antoine was phenomenal as a salesman.
ChelleR
23 de jul. de 2015
My entire experience at Rick Case Hyundai was great from the start! I was greeted on the lot by Richard Williams. From that point on, it was all uphill. Chris Smith provided some history about the dealership's owner. Mr. Williams sat with me to find out what I was looking for. My test drive gave me something to consider over the weekend. Before I left, I had scheduled a follow-up appointment. What I really appreciated is that Mr. Williams was able to accommodate me when I had a change in my schedule. He and Phillip Stancil made sure that I had everything that I needed before I left the lot with my new car.
JLOP72
23 de jul. de 2015
Me and my wife had a great experience with Chris Gaines as our sales consultant. We had exactly what we wanted. When we got to the dealer, the car was waiting for us and everything was straight forward.
DEVEEBENNETT
22 de jul. de 2015
Good I was happy I would recommend u guys to friends and family. Everyone was helpful and friendly. I hope u guys cont to be as nice to me.
MELANDSHERRY
21 de jul. de 2015
Spent too much time at the dealership and had to make 2 trips within the first 3 days to finally get the car buffed and waxed as a new car should look. After the third time, all the specs and poor buffing residue from the initial waxing was removed. The staff is friendly but the after the sale time spent at the dealership took the fun out of buying a new vehicle.
autodeal1
21 de jul. de 2015
After a lot of research checking out other vehicles, I found this company and Mike Green more helpful than any others I had dealt with. I left with a deal that I feel outranked anything else I could have settled on. Thanks to all the personnel at Rick Case Hyundai.
JRUBIO
21 de jul. de 2015
This is the first car deal I did alone. I went in there told them what I did and did not want and they worked with that. Came out a happy customer with my 2015 Hyundai Tuscon within my budget!
ROY.GRAHAM26
21 de jul. de 2015
I had an overall good experience I was in and out in no time with my new vehicle Financing was kinda sketchy but he made sure I was comfortable and that i understood what I was getting into.
Judy30305
20 de jul. de 2015
This was the best car buying experience in my life. There is an underlying feeling of helpfulness and caring from each person I met. I referred a close friend to this dealership who also purchased a car. I didn't feel the need to shop around and bought my car on the same day I came in. So did my friend! Wonderful people and wonderful car. Thank you Blessing and Bryan!
Race Thornton
17 de jul. de 2015
What a great experience buying a car here! Hamilton Dueberry and Derick Johnson went above and beyond to make my wife and I feel comfortable buying a new vehicle. We felt like we were be treated like we were one of Rick Case's relatives. We got an excellent deal and I would definitely recommend this dealership to anyone looking for a new car.
KAYLAWATSON0094
17 de jul. de 2015
I would definitely recommend this dealer ship to anyone! The salesperson I worked with, on my first big purchase was extremely friendly and truly helped me with all my needs and also made it clue if I needed help working the technology to not be shy and give him a call. He even took the time to call me a week later, to see if I had any further question. This was definitely the best experience I've ever had at a dealership.
Dw85
16 de jul. de 2015
The customer service at this dealership is excellent. I am happy that I choose this location and I'm so pleased with my new car!
Flo
16 de jul. de 2015
This was my first time buying a vehicle and Ace made it extremely easy. From the time my family walked through the door, everyone was very friendly and helpful. Ace asked us questions about what we wanted in a vehicle, and the first car he brought out had everything we wanted and then some. Ace was very knowledgeable and able to answer all of our questions. He even kept my kids engaged while my husband and I discussed the car. All around, Hyundai made my first car buying experience the best I could hope for.
DANICAK
16 de jul. de 2015
First time buying a car where the whole process from start to finish was bearable. Didn't feel like I was getting scammed and the customer service from the sales agent to the financial manager was sincere and professional.
Karyng112
14 de jul. de 2015
Blessing Iyere was absolutely a BLESSING, even those I was so upside down on my current car, Blessing worked with me, he made me feel comfortable, and he gave me great service. I really felt like Blessing cared about me and making sure I got a great deal. Yes it took some time before the deal happen. But the most important thing is they was able to get me out of my high interest rate loan and work out car payment that I could live with. Thank you God for Blessing and his team for making it happen.
WALLGEOF
14 de jul. de 2015
My experience 100% exceeded my expectations. Ace and Philip were outstanding throughout the entire sales process. They made sure all my questions and concerns were answered. They made me feel like family. I will buy my next vehicle with Ace at this Hyundai location. He has a customer for life! Thank you Ace and Philip for making my life easy!Geoff Wall
GIRESSE.PEMBELE
10 de jul. de 2015
I enjoyed buying a car at this dealership. Great customer service and Blessing Iyere (salesperson) was nice to show me and test drive all cars I wanted. He's a great salesperson. I would work with him again if I had a chance.
mmp
10 de jul. de 2015
I came to the dealership on a Tuesday with my father to check out some options (a Sonata and an Elantra). They didn't have all of the ones in stock that I found online, but Blessing Iyere was very thorough and efficient in finding the right car. He explained every step of the way and all of the options, very friendly and personable. Although I was very picky, Blessing was very patient and allowed me to test drive and check out any car I was interested in. We were able to find a 2016 white Elantra with a beige interior, but I wanted a black exterior with a beige cloth interior instead of leather, and I wanted the tech package that included the 7" display screen with navigation. He explained to my father and I that there wasn't one in stock here, but he can easily get one for me by the end of the day at another Rick Case dealership if there was one in stock. I had to leave before I could make my final decision on which car that I wanted, so I rescheduled on Friday. That morning when I walked in, Blessing was able to get the EXACT car that I wanted. It was a 2016 black Elantra sports edition with a cloth beige interior with the 7" display screen with navigation. We took the time to test drive it and check out all the specs. Blessing did a great job demonstrating all of the features with me in the car. The managers there were very friendly and took time to get to know us. We were able to get a proper price, and I left the dealership with my beautiful dream car that day.
TDEAN10
9 de jul. de 2015
We did not plan to buy the car when we walked into the dealership but we were offered such a good deal we couldn't turn it down. Everyone was respectful, nice, knowledgeable, and seemed interested in providing us with what we were looking for. We have already told several people about our positive experience.
Rachhh!
9 de jul. de 2015
I came in looking for a Hyundai with my fiance. When we first arrived, Blessing came right up to us and talked about what we were looking for in a car. After that discussion, he showed us 3 cars that he thought would be perfect for us. He explained everything to us about the differences between the 3 to make sure we were getting what we wanted. He was very helpful. He even came in on his day off to help us with tags for the car since I didn't have a Georgia License the day we bought the car, (I moved into the state a few days before the holiday weekend and didn't make it to the DMV before then.) This was very nice after dealing with other dealerships who didn't want to take us seriously since we are younger car buyers (23/24). I wish we would have come to this dealership first. If you come to this dealership, look for Blessing Iyere. You will have a great experience!
ITZAPITN
8 de jul. de 2015
Waited 3 1/2 hrs each of 2 visits to obtain vehicle. This was tiring & we were about to leave dealership & purchase elsewhere. Waiting on call-backs is another problem. Understandably, people were busy, but not too busy to make money!Please understand, this was the July 4th weekend, in all fairness.
MARKTHORBURN
8 de jul. de 2015
We worked with Insoo and he was a great salesman. He gave us a lot of information and helped us settle on buying a new Hyundai Santa Fe Sport. We are very pleased with our purchase!
JJKEMP703
8 de jul. de 2015
This is the first pleasurable car buying experience I've ever had. I was treated as if I purchased a Bentley. Everyone was courteous and friendly. Ace Antoine was an exceptional salesma and remained patient throughout my analytical decision-making. Phillip in finance was wonderful, as well.
tarcole
8 de jul. de 2015
I have purchased three vehicles from this Dealership and all three experiences were great. I went in for service and I noticed a flyer that was in the waiting area regarding the trade-in program that they have. Blessing Iyere saw me pick up and put down the flyer a couple of times and came to my aid and was very helpful. He answered all of my questions sought answers to the ones he wasn't quite sure of and he smiled the entire time (NOTHING LIKE GREAT CUSTOMER SERVICE). I feel they have a great employee in Blessing Iyere,
SABRINACHANG5296
8 de jul. de 2015
The salesperson who helped me purchase my Elantra, David Han, was super great! He took the time to make sure that I was satisfied. Would recommend this dealership.
bree629
6 de jul. de 2015
Blessing Iyere was absolutely WONDERFUL to work with! His name says everything you need to know about him, he is truly a BLESSING! I got the car I wanted and at the price I needed. He worked with me, he made me feel comfortable, and he gave me great service. I really felt like Blessing cared aout me and making sure I got a great deal. Thank you God for Blessing and thank you Hyundai for my wonderful car and your wonderful service!-Brianna T.
plmn7852
4 de jul. de 2015
Blessing was awesome to work with, really got me the car I wanted and the price I wanted too. VERY satisfied with his service. I recommend this dealership highly...
BRIDGETTESYKES
1 de jul. de 2015
Henry was awesome he was very knowledgeable of the vehicle and his customer service was great... I will definitely recommend this dealership to friends and family..
JJ
30 de jun. de 2015
I was pleasantly surprised by the quality of customer service I received. Everyone was very hospitiable and I received folllow up calls to rate my experience (not for sales pressure). I even received $300 off my purchase for completing a survey. My skeptical side was prepared for a "bait & switch" or a long day of haggling. Neither occurred. I merely stated my financial requirements and they were met within minutes. My sales associate (Ace Antoine) was phenomenal! He was patient and actually listened to my wants and concerns. Salesmen at other dealers addressed my husband as if HE made MY decisions (which infuriated me). From our initial meeting, Ace addressed me, with no pressure, and sold me the exact car I wanted. He even took time (AFTER the sale) to demonstrate all the features of my new car. Phillip Stancil in finance was awesome as well. He made sure I received the rate and price I desired. I wish all dealerships would follow their example!
PAPAS.PONTO
30 de jun. de 2015
great. i don't know what else to say in this survey except i hope our new hyundai lasts as long as our hondas did. is that enough words?
DEBBIEGAILMURPHY
29 de jun. de 2015
Everybody was friendly, energetic and the atmosphere was very upbeat. My salesperson (Ace Antonio), was on the ball. He got me the car that I wanted and it didn't take all day! I contacted him via web site on a thursday (we chatted at 2am in the morning! lol) and on Saturday I went in to meet him, a few hours later, Badaboom Badabing, I rolled out in my brand new Sante Fe!
FSTEMP
24 de jun. de 2015
Rick Case goes above and beyond in customer service, product quality and reliability! I've be a customer for 4 years and as many vehicles newly purchased. Would go anywhere else to buy or service!!
TOM.CHRISTNER
23 de jun. de 2015
I enjoy my car. It is nice and people seem to think it is the best looking hyundai they have ever seen. Very happy i bought it.
mdavidson5
14 de jun. de 2015
For the second time I brought my Hundai in for a recall and because of a previous problem I asked the service dept to verify that the part I required was in stock prior to making the appointment. They assured me they had it. Once again I arrived and was told that the part was not there. Once could be called a mistake but twice???? I will never do business with this dealer again.
Frechabar123
13 de jun. de 2015
I gave the rating of excellent because I have bought about 13 vehicles from this dealership. They have always been there when needed and helpful when IMade my last purchase of the Equus A very happy buyer
SCOTTMCQUEEN
8 de jun. de 2015
Didn't meet a guy in there that wasn't nice. i am very glad i bought my first car here. Blessing was a super nice guy. He ran down to the lot 5 times to get another vehicle to try
ROTT117
5 de jun. de 2015
I felt rushed through the whole process and I felt like they did not meet me on my wants and needs. I was called several times prior to getting the deal done but after that was done and I needed something, no one could be reached. No one returned my calls. No a good way to treat your customers.
JAY.LATSON
4 de jun. de 2015
I cannot say enough kind words about Rick Case in Duluth, maybe my telling you this is my 3rd Hyundai in (4) years from Rick Case can give you a clue. The sales team was very knowledgeable and did not pressure me at all. Ask for Hamilton and Sky they took their time with me and answered all of my questions. Ms.Tammy and the service team is like no other. I relocated here from Chicago and had my Mazda serviced with Rick Case, I was so satisfied with the service I decided early on when I was in the market for a new vehicle, Rick Case would be my ONLY choice. Make this your choice as well and tell them Jay Latson sent you.
GREGOCD73
3 de jun. de 2015
My second car from Rick Case Hyundai! I love them ! I've already recommended them to a co worker! I'm enjoying my new car!! A number 1 !
H.K.H.
20 de may. de 2015
I would highly recommend this dealership, and specifically, Richard Williams and Dale Allen. I was very pleased every step of the way. The Sales Managers were also very pleasant to work with. I was prepared for a headache and they made everything flow smoothly.
LV
12 de may. de 2015
I had issues with another Hyundai dealer.Called Rick Case and spoke with Chelsea she went to the lot verified they had the color and stock number. Then spoke with Chris he assured me they will take care of me. Bryan got involved he was the GM. I didn't know it. I brought a 2015 Sante fe from Malcolm Cunningham hyundai Horrible Experience. I returned the car and bought from Rick case Great Experience and Better rate overall it was Superfantastic. My sales per person Hamilton was awesome as well. Everyone was on the same team of customer satisfaction and you don't find this everywhere. I can't leave out Josh in finance explained everything clearly. I had the WOW experience! !!
Mrs,Anderson5
2 de may. de 2015
This is my first time buying a car I was nervous but the Rick Case of Duluth welcome me and my husband with open arms the sales reps where tthe best. I would definitely recommend family and friends to Rick Case of Duluth. They make u feel like family so I'm glad we are apart of the Rick Case circle now.....
astrallux
1 de may. de 2015
All the employees were super friendly and attentive. Very helpful and the process was so easy. I would highly recommend this dealership and Hyundai vehicles in particular, this was my second one.
elaine783
26 de abr. de 2015
I would like to say Thank you for everything, your service is excellent. This was my 3rd purchase from Rick Case and I will return. Dale and Richard are awesome. I would recommend R L to help anyone.
Paris088
14 de abr. de 2015
My car buying experience with Michele Rudolph was wonderful she was cheerful, pleasant, and just nice and i just love the way she treated me durning my experience and i would recommended her to my friends and family. She sold a car to my mother and she treated her as well as she treated she me and i think she is very nice. I have highly recommened her to everyone i knpw.
happycamper0831
14 de abr. de 2015
This was my second purchase from Rick Case. I returned because of the amazing customer service and will again. I tell all my friends what a great experience I had. Hamilton listened to my needs, noted my wants and worked hard to stay within my budget. He was funny and efficient. I walked away with more car than I expected based on my budget. Dale and Philip were fabulous and got me a great rate on a new car. I came in looking for a used car, I drove out with a brand new Elantra with all the features I was looking for in a used for less than I expected to pay for a certified preowned!
Miracle1
11 de abr. de 2015
Really worked well as a liason between us as the customer and the finical managers. I would recommend R L to help anyone! Honest salesman
Allie
8 de abr. de 2015
I would first like to thank Mr. Darrow Moore. He truly made the whole car buying experience very bearable and pleasant. His demeanor for the entirety of the sale/purchase exchange was kind, pleasant, and extremely professional. I was in terrible need of a car, and had to purchase one THAT weekend. He worked extremely hard to get the car I desired at an excellent price. It wasn't only while I was at the dealership that he worked hard either. He worked around the clock to collaborate with his staff to help me with exactly what I needed. And like I said before, I was terrified and absolutely dreading the whole process. But Darrow, and the Rick Case Hyuandi team, made me feel comfortable and at ease. ALSO, I absolutely LOVE my new Hyundai Elantra GT. It's absolutely terrific.
JCStern
22 de mar. de 2015
I made an online appointment, and was confirmed by E'Lexus DeLeon. I was met at the dealership by Joel Hamilton who gave me a great test drive. The sales manager, whose name escapes me, was good with getting my trade in looked at , and made a fair offer. Then the wait began,. I realize that it was a Saturday, and I knew some of the wait was to get the Used Car i bought cleaned and ready to go, but, seriously. I WAS THERE FOR 4 HOURS, and was paying cash. That is the reason for the 3 stars in overall experience.
Krosch
12 de mar. de 2015
We just purchased our 5th car from Rick Case Hyundai where we requested and were rewarded with our once-again 5-star salesman, Mike Green. Mike finds out what you want and gets it and then he goes beyond your expectations with excellent care and knowledge. I highly recommend Rick Case Hyundai - for both sales and service - but be sure to ask for Mike when buying - He's the best! You'll become a repeat customer too!
mimi4life
24 de feb. de 2015
a+ service. quick in and out. No fuss no muss. They treated me like family and I appreciate it very much
janetb
24 de feb. de 2015
I came in worried about my check engine light on. I was greeted the minute I pulled into the dealership by a nice gentleman named Tony Park. He not only calmed me down, but got my car in quickly and come to find out my gas cap was loose.- Boy did I feel silly, Tony never once made me feel uncomfortable and actually told me that happens all the time. I appreciate the friendly manner in which Tony took care of me and I will definately be back to Rick Case Hyundai Duluth for all my servicing needs.
n/a
24 de feb. de 2015
My Service Advisor was Lijo, he was courteous and professional. It was quick and pleasant experience.
GDAWG55
23 de feb. de 2015
HAD A GREAT SERVICE EXPERIENCE WITH MR. DAVID SANTOS. HE WAS FRIENDLY AND KNOWLEDGEABLE.
ADB
23 de feb. de 2015
Service was great & the service advisor Jiwoong Lee was very helpful!
tarita0311
23 de feb. de 2015
by far best service experience I have ever had at a dealership. Tony Park my advisor greeted me, helped me with my navigation and had me in and out in no time. highly recommend dealership
Lilian
23 de feb. de 2015
Mr. Jiwoong Lee took care my car...He is so nice and professional..as always, nice..
kjpuppy92
22 de feb. de 2015
He worked well with me and my family to find exactly what I wanted for my new car; he found a car that met all of my requirements including financially. I would definitely go back to purchase another car.
KHHamilton
16 de feb. de 2015
I came into the service dept frustrated and confused about what needed to be done to run diagnostics and do repairs on my Hyundai. Tony, as difficult as I probably was to work with, remained very calm, friendly and most of all extremely accommodating and helpful. He spoke to my husband, explained everything I didn't understand and then set up a shuttle so I could go grab lunch. After evaluating my vehicle, etc Tony came back and explained that my car needed to be kept for repairs and also let me know he set up a rental car for me. I couldn't have asked for a more patient service rep and will make certain to ask for him every time I go back in the future.
gshelbye
15 de feb. de 2015
I worked with Darrow Moore when purchasing my new Hyundai Sonata. He was very pleasant and easy to work with. I thought I would have to spend all day at the dealership but it was actually a quick process. I told him what I was looking for, he found the car, we test drove, and he explained all the bells and whistles, paperwork and we were done. The finance manager I worked with was Dale Allen. He was very personable and explained all the financing in detail. I highly recommend anyone who is buying a Hyundai to visit Rick Case.
acochran
12 de feb. de 2015
The buying experience at Rick Case Hyundai was exceptional. Daniel Kidd made me feel comfortable from the minute I met him. He listened to me to make sure I was getting exactly what I wanted. Daniel and everyone else I dealt with made the buying experience very pleasant. I will definitely recommend Rick Case anyone looking for a car.
theedwards
9 de feb. de 2015
Tammy in the service center is amazing! She not only takes care of my car but my sisters car as well and she makes sure the job is done correctly. I have never been to a dealership and received this type of service from the service department. Excellent experience with Tammy, ALWAYS!
LWoods
9 de feb. de 2015
These guys are great, they were very patient with me seeing that I couldn't get my mom out of my ear. They took time to work with me and gave me what I was looking for. Thanks guys
Huyndai Accent
3 de feb. de 2015
I understand that he might have to go over the same documents over and over again everyday with each customer, but I expect that we still get a explaination what each document is about. He went through very quickly with our paperwork. I supposed it took less than 5 mintues, and we were out of that door. Overall, it was not a good experience. Hopes he will do a better job on the customer.
Colin
2 de feb. de 2015
Mr. Park was able to get the job done for me quickly, efficiently, and with a great attitude. I had a limited amount of time to work with and I walked in, told him what I wanted, and 2 hours later I was out the door. I hope my next vehicle purchase is with him and easy like the first.Thank you very much!!
Antonio
2 de feb. de 2015
I got a great deal at Rick Case Hyundai! They were very nice, straight to the point. I bought a new Elantra and Kwang was very helpful. He and Chris helped me on getting an amazing price on my lease, much better than any offers I got in other places for exactly the same price!! Don't even waste your time (like I did) going to the other Hyundai dealerships - if you are looking for the best deal - go there!! Friendly place and the best deal around!
rickdoyle
26 de ene. de 2015
A recent accident that totaled my car left me in the position that I twas not looking forward to. That is going to the car dealership and going back and forth witht the used car salesman.Well to my surprise.my experience at Rick Case with RL Williams was far from that. my wife and I were both pleasantly surprised by the relaxed manner for which we were approach. RL really listened to our needs and narrowed down our selection to the right amount of vehicles. His non pushy approach was really appreciated. his knowledge of the product lines and the way he explained the overall process was welcomed. Thank you form his approach and for having such a valued associate.I have already advised several of my friends about the value at Rick Case and more importantly the attentiveness of the sales staff.My overall experience from GM CeDaniel to RL, to Phillip in Finance and Tammy is Service has influenced my decision to complete this survey. Well done team!!RD
Blossom
24 de ene. de 2015
I don't usually like car dealerships because it usually takes hours and hours but this time I had a different experience. Darrow Moore was very nice, professional, timely. It truly was a great experience purchasing a car from Hyundai. Overall, everyone that I encounted was great.
Dixit
23 de ene. de 2015
Its a strong statement when someone or even I say that I had the best experience ever at a service department. Let me sum it up. I took my 2009 Hyundai Genesis into the service department to have a brake pedal issue where it goes to the floor before it engages. The car is out of warranty by 13months and only had 32k miles. They found the problem to be an ABS pump, new the part costs $5000+, remanufactured the cost is less but still repairs were over $2000. I initially did not want to do the repairs as I didn't want to sink that much into a car that wasn't worth more than $15k to me, I was going to consider just trading it in for something else. So I declined the repairs and went home. Less than 1hr later, Tammy (service manager) called me to tell me that my Service Advisor Lijo talked to her about how the ABS pump was bad, and how its unsafe to drive and I declined the repairs due to cost. Tammy then explained to me they called Hyundai USA and managed to get the entire repair done at NO COST to me. They were so concerned with my safety that they asked me to return the car immediately to the dealership and put me in a loaner until the repairs are done. Now tell me that isn't service? Tell me that isn't concern for someone's safety and tell me that isn't going above and beyond? That is truly why this was the best experience Ive had ever at a Service Department. Thank you Lijo Kurian and Tammy Baker!
L.M.
22 de ene. de 2015
Mr. Jiwoong Lee is the best "Service Advisor" you will ever meet. Friendly, kind, caring, nice, patient and just overall a wonder person. Rice Case Hyundai is lucky to have him!!! He doesn't just care about your care, but he cares about "you" as a person. Thanks for making me smile:)L.M.
Iain
22 de ene. de 2015
The person handled my service made me aware of a free recall instantly and told me it would be taken care of. He also saved me money on my visit and went out of his way to get me a refund on my last visit. All the while he had a smile on his face and seemed happy to be there and happy to help. Will definitely be returning for all my future services.
Daniel M.
22 de ene. de 2015
Tammy Baker is "THE GREATEST SERVICE MANAGER OUT THERE". I have to give an ENORMOUS SHOUT OUT to her! Every time I go there for service on my vehicle, she makes a customer's experience feel like an awesome friendship in the making. I can easily see this happening with any customer that comes into contact with her! Thank you Tammy!!!
mpark
22 de ene. de 2015
I've taken all my cars to this dealership and i'm amazed every time with the quality of work they have done without any delays.
Jay
22 de ene. de 2015
I visit for my first time engine oil change for my Santa Fe. High quality work and he make sure you're properly taken care of. I will return to this dealer. Best service experience
Sheila
21 de ene. de 2015
I have to start this review with a huge THANK YOU and BRAVO !!! to the service department at Rick Case Hyundai of Duluth. I was one of those truly reluctant chic's to take my car to " the dealership".......it all started when I was 6 months pregnant, I pull into my school parking lot to greet my lovely students for the day and my vehicle will not go into park...ugh , not exactly what I was ready for ..after calling and yelling at my hubby like it was his fault ( sorry babe ) , he calms me and tells me to drive to the dealership near our house. I head over to Rick Case and drive in the service bay , I am immediately greeted by Tammy and instantly feel like I had just pulled into my sister's garage she was so sweet and kind to me at my time of despair. Tammy hears my plight and immediately takes over the situation ( not my sister's normal older sisterly ways.....sorry Gail ) she helps me out , gets my 2 year old and walks us in to the waiting area. I am asked while I'm waiting if I need anything to drink, eat, if I need cartoons on for my son etc... I am immediately relaxing and breathing a sigh of relief. As I sit and wait I am nervous that all this special care will $$ cost me in the end...ugh... when the service team was completed I was more than happy !!! The cost did not break the bank at all and the most important part was I NEVER FELT like they were taking advantage of me or just trying to get more money out of me. I can honestly say I will never ever go anywhere else !!! I am sold on Rick Case Hyundai !!!!! For all those " don't go to the dealer people "..........Your missing out Rick Case Hyundai in new age terms is AMAZEBALLS !!!!!!
ad0805
21 de ene. de 2015
Tammy always takes the time to help me, and get my car taken care of quickly. Going to a dealership can be intimidating, but I never feel that way at Rick Case.
Travis
21 de ene. de 2015
I had some work done at Rick Case and had a few minor issues after service that needed to be taken care of. Jiwoong helped me out with those issues in a timely and efficient effort. Thanks Jiwoong!
Juls1885
21 de ene. de 2015
This was my first visit to Rick case hyundai as I just moved to the area. I didn't have an appointment but it didn't matter. Tammy greeted me in the service drive and got me taken care of right away. They made me feel like a long term customer that had been going there for years. Tammy was very knowledgeable and personable and from this point forward will be the only person to take care of my vehicle. I will be in the market for a new hyundai in the next few months and because of Tammy and her friendly staff I wouldn't consider buying from anywhere else. Thank you so much for the great experience!
kwilliamsinc
21 de ene. de 2015
I've purchased six new vehicles ranging from an Elantra to the Genesis Coupe. Each experience was hassle free. Each deal was in my best interest and I've always felt like I was treated with respect each time. When you come to Rick Case you don't get haggled by a hungry salesman, but informed on making a wise car purchasing decision from a friend. When it comes to service, the service team is top notch! They get you in and out very quickly. Don't want to sit and wait? No problem, they have a shuttle to take you to the nearby mall or to get a bite to eat while your vehicle is getting serviced. Two thumbs up! Maybe two toes up too!
Mark
20 de ene. de 2015
This was my first time shopping for a new car. The other dealerships I had visited that day were very pushy in their attempts to make a sale, which ultimately was a deciding factor for me to go elsewhere. This dealership was very easy going and pressure free. My salesperson was very accommodating and explained all the features, pros, and cons of each model that I looked at. There was a small hiccup in signing over my title, but Iba and the dealership manager were able to resolve it quickly. Thank you, I really enjoy my 2015 Sonata!
PFH11
20 de ene. de 2015
Unfortunately I have had a very bad experience with Rick Case Hyundai. I purchased a certified Ford Fusion from them almost two months ago and so far it has been a nightmare. When purchasing the vehicle Richard and then general manager Jay Scott agreed that they would replace a tire on the vehicle due to tread. I signed a form that said they owe me a new tire and there was never an expiration date discussed. After spending several hundred dollars to fix the AC and passenger panel I decided to visit them about replacing the tire. In what was my worst customer experience I can remember, Casey condescendingly tried to explain that the tire agreement was no longer valid because the previous manager never signed the form and it had been 30 days. I asked if it was my responsibility for the manager to sign the form to which Casey said "no, but that manager isn't here anymore so I wish I could help you." I don't understand how they can stiff me over a $100-150 tire when they agreed to it and I spent 16k on the car less than two months ago (not to mention the cars current failures). When I was leaving Casey also shoved his business card in my face. How mature is that?! I wish this could've been a good review, but so far it has been a terrible experience and I dont hope to go back.
Asom
14 de ene. de 2015
We had a very good experience at Rick Case Hyundai in Duluth. We worked with sales associate Rahsaan Huger. Rahsaan was extremely patient, friendly and responsible. At no point did we feel pressured or hurried. He continued to make certain that all of our questions were answered and our needs were met through each step of the process. Even after the sale was completed, he continued to make certain that we were comfortable and informed during all steps of the process until we were out the door with our perfectly detailed new car. During the process we found that Daniel Kidd was an additional friendly and helpful sales person. It is refreshing to see that the Rick Case Hyundai employees work to support each other and not to win sales or outdo each other. Daniel was quick to offer to check on car availability and to bring cars from the lot to the sales center for us to see so that our sales associate Rahsaan could have uninterrupted time with us to answer questions and help us better understand car options, etc. We also had the pleasure of meeting and talking to General Manager CeDaniel Sumpter. He took a considerable amount of time to talk to us and to ensure that our needs were met and our questions were answered. We will continue to return to this dealership for service on our new car and for any future car purchases.
Kenna
9 de ene. de 2015
I had a very good buying experience with the team from Rick Case Hyundai. Everyone I encountered was polite and helpful, and they were even very nice to my little boys that I had with me the majority of the time. I was there to see a specific car I'd seen online, and it was just as advertised. Darrow was very personable and professional, and he never employed any high-pressure, sales tactics. They gave us a very fair price on the car and a generous valuation on our trade, so we ended up with the car we wanted at a great price. Overall, it was a very pleasant experience and I would definitely do business with them, again.
whiwo
4 de ene. de 2015
Mike was just simply AWESOME! Friendly, Courteous, Proactive, Knowledgable and Attentive. I would definitely recommend anyone looking to buy a car to seek him out.My background is in Customer Service and Sales Managment, and he would get top scores in my overall evaluation and assessment if I was his manager.
TheMsHuntress
1 de ene. de 2015
It was an awesome experience working with Darrow and all the employees at the dealership. This is my 1st Hyundai and I had an awesome experience.
Satisfied Customer
31 de dic. de 2014
We have previously purchased 3 new cars with Mike Green's assistance, and the 4th was equally as enjoyable. Mike's enthusiasm for servicing clients is a pleasure, and he makes the process very relaxed and enjoyable, Thank you Rick Case for employing excellent service-minded employees! That's what keeps us coming back! God Bless. Sandy Kimbrough
Chamolibre
30 de dic. de 2014
Great service and staff, I moved out state, will miss the great service provided at this dealership. Thank you for such great experiences. Best regards!
Pam and Richard H.
29 de dic. de 2014
We found the car that we wanted online, called the dealership, and made an appointment with Michael Green. Mike greeted us promptly when we got to the lot and we test drove two cars. Mike was very helpful and listened to our needs. We chose the car we wanted and began the negotiations. We reached an agreement and closed the deal, getting the price and the car that we wanted. Thanks to Mike and the staff at Rick Case for their help.
BulldogHyundaiDuluth
22 de dic. de 2014
It all started when we got this video on my cell phone from a lady sales manager named Criss at the dealership. None of the other dealers gave us information about if the car was actually there, but she did. She sent me a video to show me the car and told me the other managers Lee or Casey would be there to help us, too. We knew what our Sonata looked like before even showed up! We decided to get a new Sonata instead of a used Sonata because of the 20 year warranty that Rick Case offers. We are very happy and cannot say enough! Miss Castle promised 3 things: great pricing, a good cup of coffee and excellent customer service from everyone. She was right. Everyone is very nice in person not just nice on the video. We will refer our friends and family to Rick Case Hyundai. Thank you!
Jersey G.
20 de dic. de 2014
Excellent service! I went to Rick Case Hyundai in Duluth after finding a great deal online. Michael Green was terrific and very knowledgeable. Great experience and I will definitely recommend my family and friends to purchase from Rick Case Hyundai!
Connie
6 de dic. de 2014
Richard Williams spent a good deal of time while I checked out the car for me. He did the test drive, answered all my questions, found the color, and then went thru the financing with me, from beginning to the end. This is the fifth Hyundai I have bought over the years, and will definitely go back to this location, and Richard, for the next one.
dinaemer
4 de dic. de 2014
Great experience and would definitely recommend buying from them. No BS just great customer service. Went in looking at a used car and left with a brand new 2015 Elantra for my son. I explained our situation to them and they could have easily sold him the used car we were looking at but instead they took the time to listen and put him in a new car for the payments he wanted and he is extremely happy. Darrow Moore was our salesman and he was great.
pami
4 de dic. de 2014
I purchased a 2013 Hyundai Genesis and Mike Green was my salesperson. Mike was very knowledgeable about the vehicle, and he made me feel very comfortable about the vehicle, and did not apply too much sales pressure. Once the deal was made, Mike paired my cell phone to the vehicle and he helped transfer a lot of items from the old car to the new car. I will definitely recommend Mike Green if any of my friends are in the market for a new or used vehicle.
Tonya Mitchell
30 de nov. de 2014
I was surprised how easy my trade-in experience was with Mike at Rick Case. Mike answered all of my questions without pressuring me and seemed genuinely interested in making sure I had a great car buying experience. Coming in late on a Friday evening, I did not think I would leave happy, but I was more than satisfied with both my new Elantra coupe and the trade in value of my old car.
guz2591
30 de nov. de 2014
Excellent,Customer service. I went and visited Rick Case Hyundai on a Late Sunday Evening towards closing time and was greeted by Sherise Mobley. I found the 2015 Elantra, I wanted..I want to Thank Sherise Mobley, and Mr. Phillip Stancil Finance dept. For processing my paper work after closing time. Outstanding!!! Happy Customer.Thank You..Jose GuzmanUSMC Retired.
vinnyboo2866
29 de nov. de 2014
My second lease from Mike Greene.this young men is awesome, he is trustworthy.after I purchase my first Hyundai in 2013 mike still check up with me every once in awhile to see if everything is good. Mike doesn't pressure you to buy or lease,he will find u the best deal.thanks mike!!!!
rebecca7773
29 de nov. de 2014
Many dealerships say anything to try to sell a car and could care less if your really happy. Ryan Dunson Is a very caring person who did everything he could for me. Things didnt go perfect at first but I must say that in the end I feel Mr. Scott Jordan made sure that I was absolutely hands down completely taken care of. That is not a statement that can be made everyday. Scott will make it right. I will recommend this dealership to everyone.
Carrie4995
29 de nov. de 2014
We bought a car from Sherise a few weeks ago. She was great to work with and followed up within days of our purchase to make sure everything was OK, and to answer any additional questions we had. Overall, we've been very happy with our new Santa Fe Sport. In fact, it's our second Hyundai purchase - we've been very pleased with Hyundai.
MacScot
29 de nov. de 2014
A friendly, professional experience start to finish. Sherise worked hard to find the car with all the features I wanted, without 'up selling' or pressuring me to make a decision before I was ready.
tricia.carson.96
29 de nov. de 2014
Mike Green really made our buying experience enjoyable. He made sure I knew all the controls of my car and set up my Bluetooth for me before I left. He explained what was going on at each step which I especially appreciated. He was personable and friendly yet totally professional. Though I usually keep my cars for years, if I need to buy another anytime soon, I'll come see Mike!
wendy.gossin
28 de nov. de 2014
Mike Green was very helpful and did a great job! He made the whole experience enjoyable. I have recommended Mike to several friends. We got a great trade in allowance for our 2013 Sonata. Thanks Mike and Rick Case Hyundai.
RICHARD912
24 de nov. de 2014
He was so good. very courteous with me and release on my mind eventhough I got very upset from previous experience with former EQUUS. Still I expect to be excite with new EQUUS.
natanthecar
23 de nov. de 2014
Mike was extremely helpful and very accommodating. I traded my 2012 Veloster in for a 2015 Veloster Turbo. We worked on a great trade in price and even put some great discounts on the car. I love the staff here and will keep coming back.
dragomirovad
22 de nov. de 2014
This is my second purchase from Rick Case Hyundai in Duluth. My 2004 Hyundai Accent was loyal for 11 years and it was time for an upgrade. Mike Green was the first person to greet me at the door; he provided me with plenty of options, from brand new cars to pre-owned. Mike was patient and accommodating on the day of the purchase, and ever since. He, also, did follow up with me on my new car the very next day. He went above and beyond to provide great customer service and experience. I would highly recommend Mike and the entire team of Rick Case Hyundai to any of my friends who are considering the purchase of a new car. Thank you guys for everything you have done so far for me!
Dinora Mejia
22 de nov. de 2014
Out salesman got us a good deal and really worked with us. It took a longer then expected but out salesman did the best job he could. Made us feel welcomed Thank you
brandon.tackett.71
22 de nov. de 2014
It was amazing, Sherise did a great job. The car buying experience was just so great that I can't hardly contain myself. Everyday when I wake up and look at my brand new Hyundai Elantra, I cry a little because I am just so happy. Thank you.
Bernard Castro
22 de nov. de 2014
Great experience with Mike Green..He was good and accommodating..Would recommend him to friends who are thinking of buying Hyundai..Thank you Mike & Hyundai Rick Case..Keep it up..
a1broker
17 de nov. de 2014
Purchased an Accent on 11/16/14...most enjoyable car buying experience I ever had! Courteous, professional, personable, friendly service with no issues...enjoyed it!
famousamos71
17 de nov. de 2014
Kwang Park was very friendly, kind and helpful. My experience at this dealership with him was a very positive one. Enjoyed working with him in getting the 2012 Sonata that I wanted. Thank you very much!
Paul
13 de nov. de 2014
I purchased a 2012 Hyundai Veloster from Rick Case and my experience is far beyond expectation. Ryshawn was the first person I communicated with, and he filled me in with important information that greatly influenced my decision to buy the vehicle. Rick Case offer a 10 year 100k warranty on their use vehicle. Usually this only pertains to the first owner, but Rick Case back their vehicle with this great offer. Ryshawn filled me in this, as I saw the same vehicle at different dealership, Not only do they offer this warranty, they were a lot cheaper. R.L. has made the transition extremely smooth. Phillip wa the F&I manager that wrapped up the deal for me.I was in and out no time. I only wish I lived closer to take advantage of their service department, as I would like to visit these two at the same time as I felt like I'm aide some new friends through this transition, Ask for Ryshawn and R.L.!!!
paul.cho.35
12 de nov. de 2014
I purchased a 2012 Hyundai Veloster from Rick Case and my experience is far beyond expectation. Ryshawn was the first person I communicated with, and he filled me in with important information that greatly influenced my decision to buy the vehicle. Rick Case offer a 10 year 100k warranty on their use vehicle. Usually this only pertains to the first owner, but Rick Case back their vehicle with this great offer. Ryshawn filled me in this, as I saw the same vehicle at different dealership, Not only do they offer this warranty, they were a lot cheaper. R.L. has made the transition extremely smooth. Phillip wa the F&I manager that wrapped up the deal for me.I was in and out no time. I only wish I lived closer to take advantage of their service department, as I would like to visit these two at the same time as I felt like I'm aide some new friends through this transition, Ask for Ryshawn and R.L.!!!
Kashawnper
29 de oct. de 2014
I had a great time test driving a car with him. He is super knowledgeable and knows when someone needs help with doing anything. He is super caring and did an amazing job with explaining everything to me about pricing.
NICEDEAL
27 de oct. de 2014
SALESMAN "DANIEL KIDD" WAS COURTEOUS ALL THE TIME AND TRIED TO HELP ME IN THE WHOLE PROCESS SO SINCERELY...NUMBER 1 SALESMAN IN RICK CASE HYUNDAI DULUTH."KEN HINGER' AND "LEE FEIDEN" AND "JOSE' WERE ALSO SO HELPFUL.SALES CONSULTANT "DANIEL KIDD'" WAS SO COURTEOUS AND ATTENTIVE ALL THE TIME IN THE ENTIRE PROCESS OF THE DEAL.HE MUST BE SO VALUABLE ASSET AT RICK CASE HYUNDAI DULUTH!HE HAD EQUIPPED WITH SO GOOD POTENTIAL QUALITIES WHICH ARE NECESSITIES OF SUCCESSFUL SALES CONSULTANT.HE WAS SO EXCEPTIONAL SALES CONSULTANT.HE SHOULD BE CONSIDERED AS EPITOME OF "BEST SALES CONSULTANT"
DULUTHGA
23 de oct. de 2014
Today I went to this dealer to try to get a price of an SUV for a 36 month lease. A salesman greeted me and of course he had to go see a manager to get the price. My English is good, however I asked if anyone spoke Spanish, no one there did. I gave them more than enough information to put a deal together but they chose to wait for an appointment Wednesday with my husband, and refused to give me a price today. I felt they were treating me as a second class citizen, even though I am a full citizen, own my own business here, and I was ready to make a deal. I will not go back to this dealer because of the way I was treated. I NOT RECOMEMENDED this dealer if you look diferent than the people work there!!!
Michelle 21
21 de oct. de 2014
This was one of my most pleasurable large purchase in along time, the sales person was very careful in listening to the wants and provided top service, I think it was just a wonderful experience because its hard to find good customer service these days everyone is in a rush these days not realizing we all work hard for our money and need too take time to listen to the customer. Thank you
K.Chance
19 de oct. de 2014
Mike was very informative, friendly, and professional! At no point did I feel any pressure from him to buy as has been my experience with almost every other dealership I've ever dealt with, which is a major contributing factor to the purchase of my 2014 Hyundai Tuscon. Dale in the the finance department was friendly and professional as well. This is the first car I've purchased in quite a while and Mike and Dale left me feeling like I was in good hands and not just a number. I feel comfortable saying that I will be doing further business with Rick Case Hyundai in the future and not just for vehicle maintenance. I will also be sure to recommend them to any of my friends looking for a new car.
mona.whiteside.1
18 de oct. de 2014
The staff was very pleasant, Henry was very knowledgeable about the car we chose. He answered all questions to our satisfaction. If the service department is as good I would say we couldn't be happier with a car purchase.
2967001
27 de sep. de 2014
Marty was my nightmare when I bought a used Equus..Marty would call and tell me my car is ready for delivery. One time I went to pick up the car and found out the car had not even been in for reconditioning service. I was told to drive back to Suwanee and return in 2 hours to pick up the car as it would be ready. I go to pick up the car and was told to go to a gas station and put some gas in the tank. I thought you said the car was ready.???????? This is my second car purchased at Rick Case Hyundai in Duluth and it will be my last. Hurry, Your Car Is Ready!!! Put down your coffee cup Marty and do your job so as to get your cars READY when promised.
mcalbin
17 de sep. de 2014
I bought a 2013 Altima from this dealership, great car, great price. Hamilton was helpful as much as he could. Once the paperwork was signed and went to pick up my car, It had $15 dollars of gas in it, when i test drove it, it was on E. Once he handed me my key, there was only one. When I asked about the spare, he responded with contacting the previous owner a couple times and thats it. So now I'm stuck with one key, and $15 dollars in gas. Hamilton was ok, dealer policy sucks. Will not return for further business or refer.
Chrissy
16 de sep. de 2014
I exchanged my 2001 Hyundai Sonata with Mr. William Wright using Rick Case Hyundai's Vehicle Exchange Program. He introduced my boyfriend and I to the entire staff, who were extremely polite and helpful. Mr. Wright stayed within our budget, making sure that we only browsed cars within an affordable price range. Both he and Mr. Jose Piscoya, our finance manager, worked very hard to make our budget possible. Mr. Wright was informative of the Exchange Program and also very reassuring of my purchase . Overall, I had an enjoyable experience and am extremely grateful. I will be recommending Rick Case Hyundai to anyone I know that wants to purchase a car. My boyfriend and I love our 2013 Elantra and look forward to any future ventures with Rick Case Hyundai.
ChrissyPapacsi
16 de sep. de 2014
I exchanged my 2001 Hyundai Sonata with Mr. William Wright using Rick Case Hyundai's Vehicle Exchange Program. He introduced my boyfriend and I to the entire staff, who were extremely polite and helpful. Mr. Wright stayed within our budget, making sure that we only browsed cars within an affordable price range. Both he and Mr. Jose Piscoya, our finance manager, worked very hard to make our budget possible. Mr. Wright was informative of the Exchange Program and also very reassuring of my purchase . Overall, I had an enjoyable experience and am extremely grateful. I will be recommending Rick Case Hyundai to anyone I know that wants to purchase a car. My boyfriend and I love our 2013 Elantra and look forward to any future ventures with Rick Case Hyundai.
Af1478
15 de sep. de 2014
This is my first time writing an online review, and I was moved to do this after my experience with Mr. Emmanuel Kubandi, a Sales-Professional at Rick Case Hyundai in Duluth. I spent quite a few weeks searching for my new vehicle and spoke to him several times, on some options. He was extremely patient with me, while I test-drove vehicles alone and with my family. I'd visited other dealerships, but just didn't feel right about them. Mr. Kubandi is a real treasure to Rick Case, and I am very happy he was there to assist me.
LOVEMYSANTAFESPORT
12 de sep. de 2014
I love my SantaFe Sport. Mr. Richard Williams and Mr. William Wright were very professional, courteous, friendly and knowledgable salesmen. My demonstration experience was top notched!! Richard William and William Wright are Outstanding Salesmen of the Year! I would definitely recommend my salesmen and Rick Case Dealership. THANK YOU SO VERY MUCH!!
kshim7
12 de sep. de 2014
My first experience with Hyundai Dealer and Mr Park, Sales Rep and Jose the Finance Manager was excellent. He helped me find the right car for budget , Yet Elantra coupe was very nice car for the money. I love it so far and I will remember the good memory of your dealership and I will certainly recommends to people I know.Thank you so much!!
SFSport2014
12 de sep. de 2014
It was approximately 4 weeks ago, I was greeted by two very friendly salesmen, Mr. Richard L. Williams and Mr. William Wright. Both salesmen were very professional and knowledgeable about the SUV I at was eyeing. As I was checking out the 2014 SantaFe Sport, they explained the SUV's handling, functions, and packages. Before leaving the dealership lot, these two salesmen had given me a lot information to make an informed decision. My experience of shopping for my first car alone was top of the line, thanks to Mr. Williams and Mr. Wright. I can truly say that there was no truth to all the negative talk I heard about how salesmen treat females looking to purchase a car. I was not ready to make a decision that day, because I wanted to pray about this major purchase. They understood and was not pushy, so I left with the confidence of knowing I would return to make my purchase from Mr. Richard Williams and/or Mr. William Wright. THANKS SO VERY MUCH, I LOVE MY "RED" SANTA FE SPORT.
jane09
10 de sep. de 2014
I never write review's but I have to say out loud to the internet community that I welcome the FRESH CHANGE OF SALES PERSON IN THE ATLANTA AREA. I have been in the market for six months with being a Honda customer for over 10 years. I had been in the market longer than I wanted not by choice but by the tactics that most sales people in the Atlanta market conduct business. I ran into many sales people only looking to make profit not a long time business relationship or a "friend". I'm 34 and will be looking to purchase as well as spread the news about my next car for years to come.Now to my point..... I stopped by Rick Case Hyundai in Duluth ga on a Saturday morning and from the looks at it they we're very busy. I kind of made my way in and started looking around understanding that people we're busy I happened to be standing next to a lady who was buying a car from a salesman who she felt like treated her so well. I seen that they we're almost complete and afterwards I asked the gentlemen if he could help me. He let me know he could and that he needed to get me a water first due to how hot it was. (on a side note it would be nice for the owner to allow those guys to wear short sleeves to hot and most looked very uncomfortable). When he returned back he said he was not sure but he repeated his name to me and I let him know he did. The reason I am making a point to speak on that small part is because it was just the small beginning of the great concern as well as great service he provided. I let him know I was in the market for a 4 door sedan min options and a great price., the basic stuff I have been saying for the past 6 months. Here is where the Great Change comes in. Only Joe asked me question's in regards of details Only Joe asked me to take a detail test drive to really feel how the car run's Only Joe cared about the right car for me not a different color or option level Only Joe spoke to me and not at me Only Joe called me by my name more than once some guys didn't remember my name Only Joe looked me in my eye's when speaking to me. He was honest as well as very easy to speak with. You can tell he acts the same out of work as well in work. Joe let me know he was from south philly and if that is how they conduct sales then the Atlanta market needs to take some pointers. After I purchased my new Sonata he followed up with me everyday for at least one week. I finally had to let him know I was fine and for him not to be so concerned. Rick Case has did a fine job in hiring a Great person as well as salesman. Thank you Joe Harmer for your service and I will continue shopping with you as well as sending ALLLLLLLLLL of MY FAMILY AND FRIENDS.It feels good to be friends with my salesman and not scared of being taking advantage of.
Samwill
7 de sep. de 2014
I have been working with Darrow for a couple of weeks to get into a vehicle. I knew I had some credit challenges and it would be hard. However after a couple of weeks of trying to get my down payment money together. I came and purchased a like new Hyundai Sonata. Just wanted to thank Darrow and the managers at Rick Case for a great experience.
Chris Hundley
6 de sep. de 2014
Darrow was great, professional and prompt. I felted welcomed and not pressured! The process was smooth and I would highly recommend Darrow and the team!
nolanshaw1313
1 de sep. de 2014
Alex and I communicated through email for several days, before I went to the dealership. He let me know exactly what I needed for proof of income, and all the paper work needed before I showed up. I know he at least saved me an hour or so, just by being prepared, Thanks Alex Keep up the good work!!Nolan Shaw
bmasdon
1 de sep. de 2014
Richard was very courteous and patient, explaining all my questions and treating my wife and I very well. I would not hesitate to purchase another vehicle through Richard and Rick Case Hyundai.Thanks again for the making the experience as painless as possible.
majesticsun
29 de ago. de 2014
This is my second Hyundai Santa Fe - Richard Williams made the whole process easy and enjoyable! Would highly recommend not only this car, and dealer, but would expecially recommend the salesman!
MRowe
25 de ago. de 2014
Thank you for allowing Mr. Joe Harmer to be my sales representative. He was knowledgeable, personable and professional. When he found out I was unhappy with the 2014 Tuscon, he told me about the 2013 Kia Sorento that was on the lot. I fell in love with it as soon as I saw the pictures online. He called me that morning, I was driving out with my nearly new 2013 Kia Sorento. I am so pleased with the service Mr. Harmer provided. I will definitely tell others of my experience. Thank you so much.
M ROWE
25 de ago. de 2014
Thank you for allowing Mr. Joe Harmer to be my sales representative. He was knowledgeable, personable and professional. When he found out I was unhappy with the 2014 Tuscon, he told me about the 2013 Kia Sorento that was on the lot. I fell in love with as soon as I saw the pictures online. He called me that morning, I was driving out with my nearly new 2013 Kia Sorento. I am so pleased with the service Mr. Harmer provided. I will definitely tell others of my experience. Thank you so much.
rtstone
20 de ago. de 2014
My wife took her Hyundai Genesis 4.6 in for maintenance services. One service requested was a transmission service. She got the car back and the transmission jerked and at times slipped. The service was not performed correctly. They did it again and all is ok now. However, I noticed on the paid invoice that no transmission filter was listed, which means that the new transmission fluid is installed with an old dirty filter. I called the service manager and was told that the Genesis 4.6 has no filter. That is absolutely wrong. The parts department has it listed. The filter for the Genesis 4.6 V8 is made in the plastic transmission pan/filter and should have been changed. The complete pan/filter should be replaced along with pan seals and "O" rings. More extensive training is needed for the proper maintenance of the Hyundai Genesis and Equus.
mike
19 de ago. de 2014
sarah and tammy in services are extremely will do unauthorized services stay away from them
janet.a.diaz
19 de ago. de 2014
Alex Calderon was a great person to work with as Darrow Moore. Awesome people, they always try to help me with everything. Alex really took his time to work with me and they did a great job with paper work and financial plan. Thank you very much and I definitely would do business with you again.
mikearif
19 de ago. de 2014
took my 2011 hyundai for a minor oil leak and was told that they would call me back i came back the next day cause i didnt receive any calls and found out that car was ready ,when i went inside to do the paper work found out that Sarah Morgenstern decided to do work on my car with out any permission when i asked why she replied that it was necessary (battery replacement) and was rude while saying that i asked her that can you returm it and charge it cause my battery is fine she started yelling which was embarrassing so i decided to pay and leftnever going back to this dealership
Mukasa
18 de ago. de 2014
NO honestly.. it was really effortless, I actually enjoyed it - I was given as many options and scenarios with absolutely no pressure. I have no complaints. Thank you again Louis and Rick Case - DULUTH
scarypup
18 de ago. de 2014
Initially met with Marty Aldeman who claimed there were no cars in my price range and seemed to want to steer to higher priced vehicles (although we identified at least three already on the website). After he fumbled on his computer for several minutes pretending to find nothing, we told him we were going to see what was on the lot. A friend was with us that had a recent knee injury and told us to go ahead of him so we could look. When Marty arrived outside, he was agitated that he could not immediately find us and became curt with my friend. We met Preston from IT and requested a new sales associate. Joe Harmer approached us and was initially pleasant. He stated my credit was good, then recanted when we challenged him on the exorbitant 15% APR. When I reminded him that he specifically said my credit was good, he became combative and blurted out "You have collections and I think you know what I'm talking about". Contrarily, I was completely unaware of any collections to and asked to see the credit report. Now visibly agitated, he returned with the report, pointing out and misquoting various sections. I told him I wanted to follow up with Equifax to investigate and dispute the one charge that seemed to be erroneously showing up in collections from 2011. Eager to make a sale rather than allow me to address concerns, he persistently challenged me, asking if I was displeased because he could not meet my exact terms. Again, I stated that I wanted to investigate the collection item before agreeing to an inflated APR. Logically, resolving this would entitle me to better savings? Joe became irate and exclaimed "let me walk you to the door". Before we had even reached the door he repeated "have a good day" several times, looming over my friend with the knee injury (who was walking with a cane) as he tried to make his way out the door. We were all in disbelief and at this point and I was furious. I repeated back to him "have a nice day". Seeing we were not taunted, he stormed back in the building like a pouty child. Sales Manager, Casey Lloyd, pursued us outside and apologized (which I am certain is part of their regular routine). Casey explained the credit report but after two negative experiences, I had no interest in negotiating. I am still genuinely baffled as to why Joe became so defensive because I wanted to contest an item on my credit report. I felt as though he stigmatized me when I told him I really wanted a Ford F150 but that it was not in my price range. He said I must want it to "fish and hunt" and reminded us several times thereafter how things were much different in his hometown of Philly. I am an artist and a writer and actually do not fish or hunt.The following day, I went to Carriage Nissan in Gainsville where James Westbrooks and Anthony Hernandez offered me a newer car in a comparable price range with half the interest rate. This solidified my belief that Rick Case is a disreputable dealership, only interested in maximizing commission.
temp2000
17 de ago. de 2014
I bought a car a couple of weeks ago and I keep forgetting to leave a review. I knew which car I wanted to buy, and I knew it was a great deal already going in. Iba Ndiaye was very helpful and put me at ease with the car buying experience. I never felt that I was dealing with a "used car salesman" like at some other dealerships. In fact, I felt pampered and well taken care of!I love my gently used car and I would go back and deal with them again if they had a car that I wanted. I thought everyone was fair and personable.
dmrtn17
8 de ago. de 2014
I cannot say enough about Joe Harmer's professionalism and charismatic manner when it comes to customer service. While Joe and Ken Hinger, under dire circumstances, were able to fulfill all that I had on my wish list. On 8/7/14, I pulled off the lot in a 2011 Sonata Limited that was fully loaded. I am extremely grateful and will send others that I know or who I'll come in contact with directly to Rick Case in Duluth, GA. Thank you, thank you, thank you!!God Bless!Deborah Carter Martin
mintaz16
2 de ago. de 2014
Last Weekend i got Letter in my mail saying i am the chosen customer for their Xchange program, i saw it and ignore it thinking its just marketing strategy to bring people in to the showroom, But when i received a call from Rick case asking for the letter and asking me to what i am driving and was interested in my 2014 Kia Sorento. Which i have it almost a year with 12000 miles on it. I told the lady that if i trade this i will be upside on my Loan, but the lady said we are giving so many incentive that we might cover all the negative equity on the car and you will be driving a new hyundai sonata in no time. So she made me think to check out the program, which i did on saturday, i ask my friend along with to witness it as my previous experience wasn't that good too. I went at 2:00 and found out that there is no special activity is arranged. After showing the letter and telling them about the call i received for the program. I wasn't took seriously and push me to the side with a sales person like regular deal. I told the whole story to the sales person for the upside down on my loan if i try to do this, but he ignored everything and trying to sell me a car with the same payment on the smaller car with the same amount of loan time, and when i start giving him reason that why should i buy new car when my payments are not lowering and why to move from Suv to smaller car, he got irritated and started trying to educate me on loan calculation, on which my friend intervened saying it doesn't make sense to have a deal like this & ask sales guy that you are not trying to sell him a car, So the salesmen said yes(means he is not trying to sell) & was giving me the impression while being very irate that we wasted his precious time. So i learned my lesson to not to go Rick case Huyndai never in my life, and will ignore their calls and letters.
greggm1
27 de jul. de 2014
Stopped by several dealers in the greater Atlanta area yesterday looking for a Hyundai Tucson. After a few hits and misses, I ended up at this dealership in Duluth. Darrow greeted me inside, and immediately had me behind the wheel of a Tucson rocking a test drive. I loved the Limited Edition Walking Dead edition of the car, but was looking for a slightly different package in my color of choice. After some talking and searching their system, we determined that what I was looking for would be available shortly (other dealerships couldn't even tell me that). They did ask me how much I liked the limited edition TWD version (answer: a lot!), and whether I would consider working out a good price on it. So we did just that. Typical car sales tactics of negotiation ensued... Darrow was definitely a great sport in the process, though, and kept the pressure low while was good cop to Casey's almost-as-good cop. He even lent me his own phone charger while we were talking and working out the deal. In the end, we landed on a price that was lower than their Internet-advertised special and they gave me a fair price for my trade-in. I'm now he PROUD owner of the first Walking Dead Tucson they've sold... And I couldn't be happier. Definitely ask for Darrow when you go in... Great, great guy.
kwamenti
22 de jul. de 2014
I bought a 2014 Santa Fe from Rick Case Hyundai on 7/15/14. Mr. Thompson is the reason why I bought the car from the dealership. He went way above the call of duty to ensure that I was satisfied. When I got to the dealership, we could not find the car that I was looking for so I left. When he found it, he drove the car to my house for inspection. His customer service skill was outstanding. Are you looking for car? Go and look for Mr. Louis Thompson.
Lori7088
22 de jul. de 2014
It was really easy getting the lease I wanted working with Darrow at Rick Case Hyundai. I emailed him and told him my budget. He suggested a car I could look at. I asked about a different model as well and we scheduled an appointment. I called a day earlier to see if I could come then and he said, "YES! Come now." I went later that day. He had two quotes ready for me. I test drove and in about an hour, Phillip had all teh paperwork completed and I walked out with a brand new lease on an Elantra. Easy to work with, quick on the paperwork! That's my kind of dealership!
cjsaunders
15 de jul. de 2014
I went in just looking to see what sort of deal I could get for my used car, and ended up walking out with a new Accent! Michael was a great person to work with, not pushy, and didn't try to sell me any of the fluff crap he knew I wasn't interested in. I would certainly buy a car from him again (hopefully though this one lasts a while!)
Pennyt
7 de jul. de 2014
This was my second purchase from this dealership. Michael Morand made sure I found the car I wanted and made this a very smooth purchase.
gioolmos12
4 de jul. de 2014
Awesome people and they always try to help you with everything im pretty sure im going to stay with them for a long time. They will always keep fighting antill you get the best deal and never says no thats what i like about them the most
fredstemp
4 de jul. de 2014
I recently purchased a 2015 Genesis from Rick Case. This was my second car from them in as many years and my 6th Hyundai ever. I have the joy of meeting and dealing with Michael for this purchase. Michael was warm, friendly, knowledgeable, and accommodating. His knowledge of the car and no pressure sales technique made this experience very enjoyable. I would high recommend Rick Case Hyundai to anyone and always tell them to ask for Michael. You won't be disappointed!
navysim
30 de jun. de 2014
Super friendly, kind, patient, informative, etc.. Definatley recommending him to all my friends! Also very funny, never got me bored! A very great guy!!! 100%
psealand
28 de jun. de 2014
I recently purchased a 2008 Hyundai Santa Fe from Rick Case in Duluth. My sales consultant, Mike Green, was friendly and helpful, and worked hard to get me through the car-buying process fairly stress-free. I am sometimes not the easiest person to deal with when I am buying a car, but everyone at the dealership was willing to work with me to make sure that I got the car I wanted for the price and terms that I needed.I am very pleased with my Santa Fe, and would purchase from this dealership again.
chrisledingham1
27 de jun. de 2014
Rick Case Hyundai Duluth went above and beyond great service. The whole deal was handled via internet and phone and the car was delivered right to my front door. ( I never left the house through the whole process ).Thanks You Rick Case Hyundai Duluth !
ArmandBoughtaCar
24 de jun. de 2014
Got us exactly the deal we wanted at the best price! Best service I've had Car shopping! Be sure to ask for ALEX CALDERON
ENDLSBLESSINGS
20 de jun. de 2014
No words can describe how angry I am right now! After an exhaustive to find the perfect used car, I, unfortunately settled on a car from this dealership. BIG MISTAKE!!!!!! Went to purchase the car, after several phone conversations with sales people only to be told, "oh, that sold this afternoon, let me show you some other cars." We tried to see it the day before and were told that it was getting a new timing belt and it was up in the rack so we couldn't drive it. We made an appointment to come back and it was sold!!! This is classic "Bait and Switch", this dealership is not run with the principals of integrity. I will NEVER shop this dealership for a car. They are not trustworthy and are dishonest!BEWARE!!!
KatherineSmith
16 de jun. de 2014
Michael was great to work with, super helpful and incredibly friendly. I had no idea he had been there for such a short time until my boyfriend mentioned. I recommend everyone speak with Michael about a new car.
AngelicaTrumer
12 de jun. de 2014
My experience at Rick Case Hyundai in Duluth was smooth and hiccup-free. I first purchased a vehicle last year with Alex and it was my first time buying so if you can imagine I was quite nervous. Alex made sure he related to me and put me at ease about buying. I ended up with a really good deal on a brand new (at the time) car. A couple of weeks ago I went in to talk to Mike M. about a trade in, thinking there's no way he could get me a better deal on a new car, and I was dead wrong. I got a brand new (now) vehicle with more features for an even lower financing rate, and not much difference on the note. Overall I'm super please with the team at Rick Case Hyundai, especially the guys I worked with because they made sure I got the best deal possible and were super transparent. I would most definitely recommend to anyone.
Mbrown411
11 de jun. de 2014
Great guy. Kind and honest. Willing to work hard to get the deal I wanted on the exact car I wanted. Knowlegable and not just a car pusher. Gave his honest opinion even if it may not have sounded like a line from corporate. Of the dealerships around nobody could get the pice as low as rick case.
gyounghopark
10 de jun. de 2014
My experience with Hyundai Rick Case was amazing the pricing, deal, financial signing, and etc. Were all great experiences I had at the dealership. The time I spent here was all worth it for my new 2013 Genesis.
mmmtin
8 de jun. de 2014
Great experience. Michael was knowledgeable and spent a lot of time with me. No pressure and presentled clearly the bennifits of owning a new Hyundai.
Pool Girl
31 de may. de 2014
Hamilton Dueberry was an excellent representative of Rick Case Hyundai. I purchased a 2014 Hyundai Sonata GLS and I am very satisfied with my purchase and Hamilton.
Biggielittle108
30 de may. de 2014
By far the best Customer Service I've had in awhile. Michael Morand and Ken Hinger helped me out and provided me with just great overall customer service. Thanks Guys!
Jubeth
29 de may. de 2014
Mr.Morand was professional and explain all facets about my new car. I am a very happy customer.Rick Case did not disappoint, 3rd car with them.
Jayni
26 de may. de 2014
This dealership was very friendly and welcoming. They were also very accommodating to my price range. I would definitely return one day to buy more.
brandonstreet
21 de may. de 2014
Larry helped me along the process of purchasing a new car. For making such a big decision, Larry really reached out and went out of his way to accommodate my needs with the purchase. He is extremely professional and very easy to get along with. He seems to care about his customers, which is something that you do not see to often in the sales industry. I will recommend everyone that is in the market for a new purchase to go through Mr. Fitzpatrick because I know you will be as pleased as I have been with his service. 5 Star service!
jonesjas
21 de may. de 2014
Michael did a great job with ensuring we were very happy with our purchase, he sold us on the car choice. I would recommend him to my friends and family. Outstanding job Michael!
Ted
20 de may. de 2014
Brad has been very supportive in our search for the Sante Fe we wanted and helped us negotiate a very competitive price. Thee times I have called him with questions and he has answered promply on every occasion. One problem we had while in Missouri was with Points of interest on the GPS. We searched points of interest (POI) first rather then to select the city first and we found no POI and believed the equipment was faulty. Brad handled this very well by going through the correct process and voila, all the POI's were there. He seems very knowledgeable and has made our purchase process very plesant. Thanks Mr. Brad. Ted and Virginia
Emmadavis528
19 de may. de 2014
Great experience all around! Darrow and randy worked hard for me to get the car I wanted, for the price I could afford! Looking forward to using them for any service needs in the future!
yoonju
18 de may. de 2014
Great sales assistant. Rattray was very friendly, reliable, humorous, and trustworthy. We thoroughly enjoyed purchasing a vehicle from him. Overall a great experience! Minimal stress.
redsculz
15 de may. de 2014
I am very satisfied with the purchase of my Hyundai Veloster from the Rick case dealership in Duluth, Ga. I was not intending to purchase a vehicle the day that I visited the dealership, however upon arrival I was treated very well by my Sales Consultant Michael Morand and because he and other staff members were knowledgeable and friendly the car buying experience was simplified and enjoyable. I will definitely return for maintenance and purchase of another vehicle in the future.
FPalagano1967
15 de may. de 2014
All personnel at this dealership work very hard with us and feel very confident with their knowledge and would come back and or recommend to work directly with them..THX
regbarco
14 de may. de 2014
This is my third time back to Rick Case. Each time has been a pleasure. They make buying a car a great experience. I'll be back again for my next one.
richwmorgan1
12 de may. de 2014
R.L. and Michael were very nice in helping me purchase my first car. I am normally very wary of pricing and current market values, but they met me at what I could afford! I even test drove it about 3 times and drove them crazy haha. Would highly reccomend for first time buyers.
sjlenke
12 de may. de 2014
I have recommended this dealership multiple times. My husband and I both bought our vehicles here, and I just purchased by new Sonata. I would rather drive out of my way for great service at Duluth, than go to the more convenient Hyundai of Roswell.
Garcia.sarah
11 de may. de 2014
I loved the customer service and friendliness I received. I loved getting follow up phone calls after I purchased the car. Their acknowledgement and quality vehicles will definitely be recommended to others.
Kathie215
9 de may. de 2014
I purchased my 1st Elantra from Larry in December 2012. He called to see how I was enjoying my care and then asked if I would be interested in upgrading my 2010 Elantra. I told him my price range, he stayed in touch letting me know the "right" car had not come in yet. This week he called to let me know he a 2012 Elantra had come in. I saw the car, took it for a test drive and I liked the way it handled. It had more than I dared to dream in a car and I am not the very proud owner of a beautiful 2012 Hyundai Limited. Working with Larry was an enjoyable experience, even the second time around. He is an exceptional salesman, easy to work with and made buying my new car enjoyable, as he listens to what you want in a vehicle and is not pushy. He knew my price limit and called weekly to let me have an update. I recommend Larry to anyone looking for a vehicle. If you want to make your vehicle buying experience, ask for Larry Fitzpatrick, an honest, courteous man who listens to what YOU want.
ctestman1
7 de may. de 2014
I came in to the dealership looking for a new SUV. Michael Morand was a great salesman. He wanted to make sure that I got everything that I wanted in the vehicle. He even took me to the Mazda lot to test drive the CX-5 so that I could see the differences. It turned out that the Hyundai Tuscon that he recommended was the best fit for me. Working with Michael was great, he even set it up so that I could leave and run errands in the car while they were working on my financing. This is my second vehicle purchase from Rick Case Hyundai and hopefully I won't be purchasing another vehicle anytime soon however, when I do need another vehicle I will definitely make sure it is purchased at Rick Case.
Ceaton8
7 de may. de 2014
Fast and efficient customer service on trading in my 2011 Hyundai Santa Fe for a 2014 Hyundai Santa Fe sport. Thanks to Darrow Moore for his expert advice and suggestions and to Hans Wintter for his help in getting paperwork completed quickly. Awesome friendliness at the dealership !!
maspeth25
5 de may. de 2014
Working with Camal to get my Santa Fe was awesome. He is going to be a great asset to Rick Case Hyundai in Duluth Georgia. I would recommend this dealership to anybody who is looking for a vehicle with a smooth ride and plenty of room. In 4 years when I am trading my vehicle in I am definitely going back to Rick Case and hopefully I will see Camal there :)
Dawn414
3 de may. de 2014
Working with Larry was an extremely positive experience. He was professional and and patient with all of our questions. He was extremely personable and helped us get to where we wanted to be in the sales process. We would absolutely recommend Larry and will call upon him again when we are in the market for another vehicle. Dawn McGovern
Cassielee
3 de may. de 2014
1. Bad attitude when negotiating the price with customer. 2. I drove to Duluth twice for nothing. First I want to have my newly bought car checked and he said there is no mechanics available on Sunday.Which turned out to be a lie because other staff there said there actually is. Second time I drove here again for an hour and he said I have to pay to get my car checked because I am supposed to come a week earlier for the checking. But I did emailed him about the delay and he agreed. Terrible experience.
ladycocojo
30 de abr. de 2014
For being a great sales person who pays attention to the customer, Larry is your guy! I had a great experience and got a great car.
cbishop82
28 de abr. de 2014
Randy was very helpful with my car purchase. He found the car that had what I wanted at a price that I could afford. He kept me informed of any progress without being a nuisance. I would highly recommend Randy to anyone who wants a 'low pressure/high professional' experience when purchasing a car.
ijebuzz
27 de abr. de 2014
Overall, our car buying experience was a good one. The sales consultant Michael Morand was very helpful, knowledgeable and friendly. I could tell he was doing his very best to make sure we drove out satisfied with our new vehicle. He followed up with us on 2 separate days after we had purchased the car, to make sure we were doing well and enjoying our new vehicle. He definitely gets a 5-star rating!
Kosmiah
25 de abr. de 2014
For a first time buyer josh made my experience great he was very informative about the whole process and was able to answer every question that i had . He is avaiable and always in contact when i need him . Overall i would highly recommend him to friends and family!
happy customer
25 de abr. de 2014
I have to say the service I received was outstanding. When I brought my car in I was greeted by friendly staff. When I told them everything wrong with my car they eased my mind with their excpertise knowledge of the vehicle. They answered all my questions and even offered me a shuttle ride to work. When picking up my car I was also impressed with the great deal they gave me. I would recommend them to anyone. Many thanks to the service manager Tammy...who answered all my questions, you were awsome! My car is running great now. See you again.
azalia
25 de abr. de 2014
we came looking for something newer and with certain features that we did not have on the car we had. mike worked with us until we found something we liked. the price was right and we are very satisfied with our purchase.
Andy404
23 de abr. de 2014
This has been my most pleasant car shopping experience ever. Larry treated me and my husband like royalty! The price was great and the warranty is unbeatable. I love my car and love how this dealer stays on top of things. I would highly recommend it!
bsmith1956
21 de abr. de 2014
It was one of the most rewarding experience I have ever had! I love my new 2014 Hyundia Sonata, thanks to Randy, Ken and Jose! Truly painless!Thanks Guys,
vnusflytrp
21 de abr. de 2014
Prior to coming to Rick Case, I'd visited multiple dealerships, trying to trade in my truck for something smaller and newer. They all basically said no, there was nothing they could do for me because of the negative equity in my truck and my credit wasn't the best. So, Rick Case Hyundai LITERALLY was my last stop before I threw in the towel. We met with Randy Peiffer, extremely friendly guy, not at all pushy like the previous dealerships I went to and not once did he say he couldn't help me. He offered me coffee told me to have a seat while he worked the numbers...and he did better than that, he worked magic and got me my dream car, in exactly the color I wanted! The salesmen came over and chatted with my sister and I while we waited. Next thing I knew, I was approved and walked out the door a happy customer! It's been a couple of months now and Randy continues to check in with me frequently to make sure I'm still happy with my purchase, even emailed to wish me Happy Easter and an enjoyable weekend! My experience was great and I will definitely be telling my friends and family about Rick Case!
Tiabugg217
21 de abr. de 2014
Larry was so helpful in assisting me with finding my dream car. He dealt with all my pickiness and kept me company when waiting on the service department. He even came in on his day off to accommodate my work schedule. I would highly recommend working with Larry, he is the salt of the earth!
kcoppedge
17 de abr. de 2014
I purchased a 2014 Hyundai Elantra. Larry made the whole experience painless. He did all the paperwork and had it ready when I arrived.The whole process was easy and fast. Phillip in Finance did a great job too and was very quick in getting the paperwork printed out from the bank and had everything ready to go. I just had to sign. Very easy process and definately will tell my friends and family to go see Larry at Rick Case! Thank you both so much! I absolutely LOVE my new car!!!!
Courtneypodeszwa
15 de abr. de 2014
My fiance and I found out we are expecting. When we bought our car seat we realized it was very unsafe for our son in my tiny car. So we went to multiple dealerships and got a bunch of numbers and ended up confused. Larry has been a friend of ours for a long time and we decided we should go see him. When we walked into the dealership I was very nervous and Larry made us feel right at home. He already had a couple of ideas for us and showed us our options on SUVs. I fell in love with the Santa Fe sport and Larry took care of all the worries that we had. We told him a price we wanted to stay around and he matched it and beat it for us!!! We didn't have to go back and forth with the finance guys Larry took care of all the hassle and we didn't have to do a thing !!! We will go to Larry for EVERYTHING that we need. He is the best and we recommend him to everyone.
golf4me
11 de abr. de 2014
I do not enjoy having to take my vehicle in for service but after having my vehicle service at Rick case Hyundai in Duluth i can't imagine going anywhere else. The whole staff was very friendly and welcoming. They put my worries at ease and offered me refreshments while I i waited. I was walked back to where they worked on my car to show me their area and the service manager greeted me with a hug. I will be back
Anonymous
10 de abr. de 2014
I drove over 30 miles to receive a simple oil change. I phoned ahead and inquired if they accepted competitors coupons, and was told yes, and the rep. asked how much was the oil change on the coupon and I mentioned $16.95. Moreover, my husband whom is the owner of two vehicles purchased from Rick Case Hyundai had a coupon that mentioned that competitor coupons were accepted. I brought that coupon along with an oil change coupon from another Hyundai dealer with me to my visit on yesterday. While the gentleman who proceeded to write up my work order was fairly polite, the service advisor Ms. Tammi Baker was totally unprofessional and impolite for the second time in a row to my service appointment. This time takes the cake. She shook her head "no" telling the other service advisor that she would not honor the competitor's coupon even though it was from another Hyundai dealer in the metro area in another county. She never said sorry, made eye contact with me, nor did she even speak! I asked to speak to the dealership manager again for the second consecutive time on my subsequent visit. This time to my disamay, he excused the poor acting service manager, as he was confused about her poor behavior. All of this "made my blood boil!" My husband had purchased a total of 3 vehicles from this dealer in a 3 and a half year time frame, and my sister had paid cash for a 2014 Elantra last summer. After referring people to this dealership, this is the treatment that I get. Nothing but dishonesty, disrespect, and disloyal service! I explained to the dealership mgr. that where I work, we were not allowed to communicate to customers in an impolite or noncourteous manner. It as if Ms. Tammi Baker was allowed to ignore me and not speak, or even be a little kind to me at all, and get away with it. Again, as I mentioned earlier, my husband owned the vehicle that I brought in today as well as another Sonata. I was upset, and definitely inconvenienced for the second time in a row due to poor service training. How about training your Service Manager and Advisors to be honest and remain professional, and at least speak and ask their customers how was their day. I have since decided not to return to this dealer except for warranty work. I will not recommend this dealer to my father in law, other sister, mother, or anyone else looking to purchase a vehicle. What good does greed or gaining the world if one person "loose their soul" in the process. Lesson learned, some companies, employees such as Tammy Baker or even the Dealership Manager are not appreciative of the customers who purchases vehicles should I say multiple vehicles., and provides their paycheck. Be warned!
lfrost
10 de abr. de 2014
My salesman was so patient and courteous to me. I highly recommend him to anyone who is looking for a new car. Joshua is the best salesman I have ever had and took his time with me.
tek53
8 de abr. de 2014
Larry and Marty were both very knowledgeable and friendly throughout the entire purchase process. My first encounter was with Larry and he did not pressure me at all and did not try to sell me something I wasn't looking for. He took time to answer all my questions and made sure I understood the entire deal he was proposing without hounding me to make an immediate decision. After doing further research, I returned to the dealership and Larry was kind enough to have Marty assist me since he was in the middle of helping another customer. I was impressed by his thoughtfulness and willingness to have another person close the deal. Marty was very knowledgeable in the car I was interested in and very helpful into guiding me into me selection. I was blown away by both Larry and Marty. I would recommend them to anyone and when looking to purchase again would not hesitate to start with them and Rick Case Hyundai of Duluth.
dgrove627
8 de abr. de 2014
I gave my daughter my car and had to trade her car and was hoping to complete a deal before I went out of town for a business trip. I was able to get a deal done quickly and the dealer worked with me since I was paying cash and the transfer of my funds had not hit. I also had the issue of trading a car in my daughter's name (she is away at college) and they worked with me to get everything done so I could leave town and not worry about these issues.
Mic mouse
7 de abr. de 2014
We had a excellent experience buying our new 2014 Hyundai sonata 2.0t we test drove several different models all were very nice but the sonata with the turbo and navigation we fell in love with our salesman Brad is very knowable on every model we drove and no pressure once we selected the car we liked it was a breeze.
nnickelberry
7 de abr. de 2014
I had a great experience working with Hamilton, he answered all the questions that I had and was very knowledgeable about the car that I was looking at. My overall experience was great, if I was to purchase again from Rick case I would ask for Hamilton when I approached the dealership. This was a hassle free experience and I was very comfortable with no pressure on the purchase of my new vehicle. I must say Hamilton did a great job along with two trainees. Keep up the good work.
hothairdesign
29 de mar. de 2014
Larry was amazing from start to finish, he took a vested interest in me from the very beginning and was just a pleasure to work with. His knowledge and attention to detail was instrumental in helping find the right vehicle that suited me and my budget perfectly. Always went above and beyond to ensure I was accommodated, my questions were thoroughly answered and that I remained completely comfortable and satisfied with every aspect of the experience. I have already referred several friends to Larry and will continue to do so knowing they will be totally taken care of and in very capable hands. Just wanted to say thank you again, I LOVE my new car and could not be happier.
Becky
28 de mar. de 2014
I was very pleased when leaving this dealership with my new tires. I do not normally like to frequent dealerships for my service work due to bad experiences in the past at other dealerships but this time due to needing work done quickly I had to try a dealership again. I'm happy to say this time when I went to Rick Case Hyundai I was pleasantly surprised. Matt Hunter in the service department was knowledgeable and kind and actually made me feel comfortable that the job was going to get done right, and it was. We were very happy with the price of the work done and the personal approach that was given to us. We are grateful for this experience, have told our friends about the difference of this dealership, and will definitely be back for future work because we feel so comfortable here.
Datgirl
28 de mar. de 2014
If you're looking for excellent service, visit this dealership for servicing. Extremely friendly and personable staff at rick case Hyundai.sarah always assists mine and my families vehicles!! Amazing job!
dayton3santafe
27 de mar. de 2014
Its nice to go to a place where you can trust the people you deal with. Nicole always answers any question I have and is great to work with. You can tell the whole team knows their stuff and is not out to trick you. It's fast and convenient so I will continue to bring my Santa Fe in.
LisaAnn79
19 de mar. de 2014
We asked them to give us their best price on a 2014 Santa Fe. We told them if they could beat the price we were given for a Honda Pilot that we would buy the Santa Fe. Easy, right? Nope. We were there for 2 hours while Curtis kept going back and forth between us and the finance guys. He kept shaking our hands and saying congrats. Yeah, well, you haven't beat or even matched the price of the Pilot yet. We also told them that we don't care about APR or monthly payments. We know we can afford that. We kept stressing to them that all we wanted them to do was tell us what their best price was. So what do they do (after 90 minutes)? They tell us they can get us monthly payments of $xxx. Stop. Just stop. Just tell us your price. At the beginning of the 2 hour session Curtis told us he guaranteed he could beat Honda's price. Finally a manager comes over and says, "We can't beat that price." There were so many times during those 2 hours that I just wanted to get up and walk away but my husband has less of a temper than I do and he wanted to see what their best price really was. Well, that's 2 hours of my life I'll never get back. But I now have a beautiful Honda Pilot.
janesmith11_2008
15 de mar. de 2014
I would like to say my experience of Rick Case in Gwinnett was far from desirable. The salesman was extremely unkempt, wouldn't listen to us when we told him what we were looking for and kept showing the opposite of what we wanted. I'm sorry, but my experience of your employee has definitely made me NOT want to buy anything from you. I'll definitely will be passing on my experience to my friends and co-workers.
valejbean
4 de mar. de 2014
We purchased a new Hyundai Sonata in 2012 at this Rick Case. This year (2014) we reurned for some work on our car, and drove out in a Hyundai Tucson suv 2013, perfect since we took up kayaking. The overall process was quick, painless, and pleasant. Go to Larry he's the man, yo!
DonKnottsYes
24 de feb. de 2014
For the record, I rate Rick Case Hyundai a level 5, which is "GREAT." From the time, my wife and I set foot on the sales lot, we had a commitment from our Sales Associate - Curtis Wilson that we could get a quality deal even though we were trading a vehicle that would result in negative equity. Curtis showed vehicle knowledge, and patience as he show cased several vehicles equipped and painted differently. We eventually found a wonderful "cross over" in the Hyundai Tucson that worked perfectly.I would recommend Rick Case Hyundai for sales, and service to any of my relatives, friends, and neighbors. To each of them I would "demand" that they ask for Curtis Wilson, to be their Sales Consultant. On a scale of 1 to 10, Curtis is a ten (10) !!!
hkang3091
20 de feb. de 2014
They provided genuine good service. They answered all my questions about the car and walked me through the buying process. They seem to really care about customer service, and I love that!
katiehunt
19 de feb. de 2014
This was by far the worst car buying experience that I've ever had. I absolutely and truly wish I could just give the car back and walk away. I hope I never have to deal with these people again. First of all, the finance guy screwed up the paperwork. They asked me to come back in and sign new paperwork, and I wouldn't have to pay the difference. WRONG! I did have to. Secondly, I didn't want to trade my car to start with, but needed to save some money. Coming back in to hear all about who they sold it to and the modifications he was making just broke my heart. The salesman was great, but that's kinda where I think it ends. So sorry to have done any business here.
Sports fan
11 de feb. de 2014
Every time my vehicle goes in for service I am greeted with a warm friendly welcome! Nicole has the kindest and caring demeanor! She is a wonderful individual! This service department is run smoothly and they put the customer first! What a great team!
Cutflyq
11 de feb. de 2014
From the time I called Manish to delivery of my car everything was best. Everyone helped me and made my buying experience great.
Jackgh
11 de feb. de 2014
Best customer by Manish and Henry from the time we arrive at the dealership to test to delivery
Briansmomma
10 de feb. de 2014
nicole in Service department went above and beyond for us. Would recommend her to anyone who wants to get their car serviced.
Ryan M.
10 de feb. de 2014
WOW! I have dealt with Stephan and Mike at Rick Case Hyundai on multiple occasions and it just gets better every time. These guys are incredible! Great Price for my Trade-In and Excellent price on my purchase! These guys have exceeded my expectations once again! Thanks Stephan, Mike, Jose at Rick Case Hyundai in Duluth, GA!
kevin sonata
10 de feb. de 2014
very clean dealer and the staff was very help full. the manager got me a great deal no hassle
Hoops0001
10 de feb. de 2014
Best customer service so far in my life. Everything was great and everything went easy and smooth. I will tell all my friends and family.
Ewaggs21
10 de feb. de 2014
I came in and bought a 2013 veloster two weeks ago. The process was a breeze. Curtis knows his product very well. Stephan was so nice and easy to work with. I will be going back for a long time buying my cars from Rick Case
ryankmullins
10 de feb. de 2014
WOW!I have dealt with Stephan and Mike at Rick Case Hyundai on multiple occasions and it just gets better every time!These guys are incredible!Great price for my Trade-In and Awesome price on my purchase.Stephan and Mike have once again exceeded my expectations!
Love cars
8 de feb. de 2014
Excellent and quick sale! RL was a very personable salesman.
bencorn
19 de ene. de 2014
Purchasing my car at Rick Case Hyundai in Duluth has been one of my greatest mistakes in life so far. In attempts to make this review as simple, and straightforward as possible in hopes to help future buyers, I will list the details below, and then follow up with my comments and purchasing story.Car: Genesis Coupe 2.0TYear: 2010 (Used)Purchase Date: October 18th, 2013Salesmen: AnothonyFinance Manager: Zak Warner & Dale AllenTo start, I went into the dealership knowing that I wanted a Genesis Coupe, and I wanted it used, preferably with performance modifications already done on it, and I found exactly what I wanted... a Red 2010 Gen Coupe, fully loaded with aftermarket parts from previous owners. Being a car guru, I could tell the prior owners were serious about the vehicle and had taken excellent care of it, and had the parts professionally installed. The car itself isn't exactly the issue at hand, its the dealer experience that is the issue.My salesmen was new, untrained, however very nice and personable. He got my paperwork done, and I headed over to Zak Warner (finance manager) to complete my contacting, and talk about my car loan. He offered me the additional 36 month, 30,000 mile warranty as the car already had 50K miles on it, now this being my first car purchase from a dealer, I took the offer (it seemed worth it). I was not presented with any information about the Cost Guard Warranty, which really isn't a warranty, its a service insurance plan. I also was convinced into buying the EnviroGuard service plan, which was $1,440.00, and the Cost Guard plan was something like $3,450 (which you can cancel and get a refund).I finalize all my paperwork, including the tag and registration paperwork which allowed me to not have to worry about dealing with registering my car and tag paperwork through the state. Well, it is January 19th, and I STILL have NO TAG. I have gone through 4 temp tag extensions since purchasing, and still no tag. Reaching someone at the dealership is impossible in regards to the matter. The manager has not returned any phone calls, nor have any emails been returned.The second issue is that, the 3K+ I dropped on the Cost Guard insurance was a complete waste, as they specifically WILL NOT cover vehicles that have aftermarket modifications on them. So... the dealership willingly sold me a $3,450.00 insurance plan, that they knew (or should have known) would be completely useless to me. I am sure they collect some kind of commission / profits on it.So it is January 19th 2014, I still have no tag, no registration, cannot reach anyone about the issue, have traveled to the dealership 4 times now to get extensions, and in this time period I have already paid off my car loan. Which means I am entitled to the car title, I legally own the vehicle now. But guess what? Dealership will not hand over the title, in fact they never even sent it to Associated Credit Union. The credit union should have received the title since they were the lender, but they never received it... interesting eh?I am currently in the process of trying to cancel the CostGuard so I can get that money back which was a complete waste, and I now have an attorney advising me as to where to go next, since I dropped $23K on a car, and have no title, tag, or registration. The situation is beyond infuriating... I have since taken my business to Jim Ellis Hyundai off 141, and let me tell you, the service is no comparison. Take your business elsewhere, Jim Ellis has treated me exceptionally, with no B.S.
CheyMcFall
4 de ene. de 2014
Over the past 2 years, we have worked with all of the employees checked, as well as a couple who are not longer with Rick Case. Every dealing, with the exception of one minor problem with our first car we purchased (exhaust problems with our 2012 Azera), has been EXCELLENT! All of the people we have dealt with have been positive, upbeat, friendly, and professional. We did experience a minor inconvenience of having to return to the dealership a couple of days after purchasing our second car (a 2013 Genesis R-spec) from them, but it was for good cause. Jose ran the numbers again, and managed to reduce our payments over 100.00 a month, saving us over 10,000 dollars! Stephan and Larry weren't directly involved in our purchase, but the two of them spent a lot of time talking cars with my husband and making the wait for delivery bearable. I have already plastered a recommendation for this dealership all over facebook, exposing their virtues to over 800 friends. Hopefully, that will lead others to Duluth to deal with these people and walk away satisfied customers, determined to purchase all future vehicles there.
cheymcfall
4 de ene. de 2014
Over the past 2 years, we have worked with all of the employees checked, as well as a couple who are not longer with Rick Case. Every dealing, with the exception of one minor problem with our first car we purchased (exhaust problems with our 2012 Azera), has been EXCELLENT! All of the people we have dealt with have been positive, upbeat, friendly, and professional. We did experience a minor inconvenience of having to return to the dealership a couple of days after purchasing our second car (a 2013 Genesis R-spec) from them, but it was for good cause. Jose ran the numbers again, and managed to reduce our payments over 100.00 a month, saving us over 10,000 dollars! Stephan and Larry weren't directly involved in our purchase, but the two of them spent a lot of time talking cars with my husband and making the wait for delivery bearable.I have already plastered a recommendation for this dealership all over facebook, exposing their virtues to over 800 friends. Hopefully, that will lead others to Duluth to deal with these people and walk away satisfied customers, determined to purchase all future vehicles there.
Kailyn
3 de ene. de 2014
I bought my car from Rick Case December 9, 2013. After having my car for not even a month now. I have came to the problems of my car not wanting to start. After working and not having enough time to get my battery tested I finally went today. They informed me that I had a bad battery. Being upset I drove to Rick Case and demanded that I wanted a new battery. They informed me that I reached my limited warranty. I understand that completely. However, when I bought the car I as well purchased two warranties as well one of them which included 36,000 miles or 3 years BUMPER TO BUMPER. I was informed by my finance manager that it would included everything with my car besides WEAR AND TEAR. I was told by my usual mechanics that a battery is not considered wear and tear. Casey the sales manager informed me that there was nothing he could do as well of having the attitude that it didn't mean anything to him to have an UNHAPPY customer. I went home to look at my warranty paperwork to find that I am missing lots of paperwork that included my WARRANTIES. I was informed before buying my car from the dealership that this wasn't a great dealership to buy a car from. But ignoring all opinions I went with them because my sales lady was AWESOME! After dealing with Casey about this issue I see why I was told to not go with this Dealership. This was a horrible experience that I now regret. The lack of sympathy after having to go through this not even a month after buying my car and now having to afford a new battery on top of it being a college student is ridiculous. I bought this car thinking it would be dependable which other than the battery I have had no issues with. But having to fork this money out is going to put me in a tough situation.
Extremely unsatisfied customer
24 de dic. de 2013
WORST MISTAKE OF MY LIFE BUYING A CAR FROM RICK CASE HYUNDAI!!!!! My salesperson was Richard who was friendly but lacked knowledge on the car, financing and servicing. Could not answer the majority of my questions. In the first 6 weeks of having my car I have already had to replace a tire that blew after hitting a bump in the road at 20mph. Then last night for no reason my entire back window spidered and completely caved in sending shards of glass all over my car. I was turning onto my street in my neighborhood going 15mph with no other cars around me. When I brought my car over to RICK Case to get my car fixed because this obviously should be covered by my warranty, I was called a liar by my salesperson, the service manager and the sales manager. Because no way that would just happen to a window. According to the service manager it might have been an acorn! Really? An acorn? So they are refusing to honor the warranty on my car and saying that I will have to pay to fix the window myself to a price of $536!!!! I have made one payment on my car and so far I have already paid $200 dollars for a new tire and now they are telling me I need to spend $536 for a new window!!!! Unbelievable!!!!! What kind of customer service is that???? Everyone do yourself a favor and avoid RICK case like the plague!!!!!!! My first brand car has turned into the worst nightmare!!!!
AswinNatarajan
12 de dic. de 2013
Steven is absolutely fantastic to work with. I really appreciated how helpful he was throughout the process. I'm so happy with my new Hyundai Sonata!
IgorObikhod
9 de dic. de 2013
I had horrible experience using Service Department of Rick Case Hyundai Duluth. I would never set my foot inside of this dealership. Sara was very unfriendly, rude and she ignored my wife when she went to pick up her car. They never finished repair on a car. I had to take my car to Rick Case Hyundai Roswell store. Tammy, Service manager, was aggressive on the phone. This is second time when I was there and worked with Sara and second time I had horrible experience. My advise take your car to Rick Case Roswell store you will have great experience there.
lasen1234
5 de dic. de 2013
We went in without the intention of buying a car, but after test driving the elantra, we got it. Steven was really informative when we discussed the elantra, pulling information about all the other cars on the lot as well as the competition. He was very helpful throughout the whole process. He also checks up on our ride and makes sure to help out if we ever need it.
Brad H
27 de nov. de 2013
Buying a car isn't always fun and sometimes it's downright ugly with all of the gamesmanship some dealers engage in. My experience with Rick Case Hyundai was a pleasure. I got a quote from Costco's buying program, took it to the dealership, and Wayne helped me match up the car I wanted with a great price. Randy was very helpful with the test drive and Jessica was great helping out with the delivery of the car on the purchase day. Everyone was incredibly nice, polite, patient, and respectful. Hard to think of any way they could have done better.
scholagbakwu
26 de nov. de 2013
The best sales guy I've ever dealt with. Has a very high sense of courtesy. His very explicit explanations made me purchase the car.
Gina Rowell
24 de nov. de 2013
I would recommend this dealership to everyone I know. The salesman Hamilton Deuberry was AWESOME! He answered every question that I had. The finance team was a WONDERFUL! They helped me find the vehicle that BEST fit my needs and I am so thankful. I have a 2014 Hyundai Accent! My very FIRST new car! Everyone was friendly. I got a tour of the facilities and had my 1st oil changed appointment set up. I could not have had a better experience!
nanette12
24 de nov. de 2013
I came in to help my daughter find a car that was right for her and her needs and we came across the santa fe and it fit her prrsonality and style it was classy and elegant.
blessedwith2
24 de nov. de 2013
I bought my hyundai santa fe from rick case Hyundai in Duluth from Brandon Calvin . I had been shopping around from dealership to dealership but there was just something about the customer service I received from Mr. Calvin that made me want to come back and finish the deal . he was very informative about the vehicle and didn't rush me like most sales men do . I will defiantly buy my next vehicle from him and refer my family and friends to him as well so they can have a great car buying experience like I did .
Gohard33
24 de nov. de 2013
I am writing this review because of the wonderful experience that I had purchasing a car at Rick Case Hyundia.Phillip Stancil is an outstanding professional salesman.I would recommend anyone to to do business with him.He explained everything extremely well. I never had a salesman this great.
Singer30
24 de nov. de 2013
I've bought many cars in my life and up until this purchase, it has always been a painful experience. Brandon Calvin made buying a car a lot of fun. He was knowledgable and low pressure. I've told my family and friends about him!
Joshua and Roxanne Bazzetta
23 de nov. de 2013
This was our 4th Hyundai in 4 years - we first traded in our Mini, and purchased an Elantra, eventually upgrading to a Sonata, then Sonata S. After that, we upgraded to a Sonata, which Mike handled the transaction at that time and the following 2 times to just recent. We've enjoyed the true Southern hospitality by Mike and his fellow employees, and never felt hassled or pushed into a deal. Everyone was truly professional, and a joy to work with. Through the years, we've had the free maintenance plan, and have absolutely loved the staff back there, and the time spent waiting was great due to a 42" tv in the waiting room (always a game on or news...awesome) and WI-FI. As for Mike - my wife and I have bought 3 cars in 3 years from him...there's a reason why we keep going back. I highly recommend Mike to anyone who is in the market to purchase a car. His vast knowledge of Hyundai's and how they compare to others in their market is worth listening to. We highly recommend a Hyundai as well...as the years progress, they keep getting better, AND keep their value!!!
Shareena
23 de nov. de 2013
My experience today was GREAT! I got my first car today and I love it. Everything was quick and simple and all the details were explained smoothly. I love the deal that comes with my new car. I get my car tuned up and everything covered while I have this car.
gotochurch
23 de nov. de 2013
Jessica was very knowledgeable and courteous. She was professional and she listened to my needs and found the right car for me. I love it!
longomichael0
23 de nov. de 2013
I visited Rick Hendricks today to look at the new Sants Fe. Dewayne approached me promptly asking if I needed help. I had some questions about the vehicle and he did a great job telling me all about it. He was very patient and didn't try to push me into doing anything I wasn't ready to do. I did not purchase the vehicle today, but I will be going back to see Dewayne when my wife and I are ready to buy our new car. Great experience.
joshuabazzetta
23 de nov. de 2013
This was our 4th Hyundai in 4 years - we first traded in our Mini, and purchased an Elantra, eventually upgrading to a Sonata, then Sonata S. After that, we upgraded to a Sonata, which Mike handled the transaction at that time and the following 2 times to just recent. We've enjoyed the true Southern hospitality by Mike and his fellow employees, and never felt hassled or pushed into a deal. Everyone was truly professional, and a joy to work with. Through the years, we've had the free maintenance plan, and have absolutely loved the staff back there, and the time spent waiting was great due to a 42" tv in the waiting room (always a game on or news...awesome) and WI-FI. As for Mike - my wife and I have bought 3 cars in 3 years from him...there's a reason why we keep going back. I highly recommend Mike to anyone who is in the market to purchase a car. His vast knowledge of Hyundai's and how they compare to others in their market is worth listening to. We highly recommend a Hyundai as well...as the years progress, they keep getting better, AND keep their value!!!
mullenam
23 de nov. de 2013
My service at Hyundai was really great. My salesman was Mr. Dewayne Cherrington and helped me so much. I am enjoying my new Mazda i3sport. I have been shopping around looking for a great car, and ended up dealing with some really bad dealers who only seemed to hassle me. He provided quality service and made me feel comfortable about my buy. Everyone there was really kind and treat the customers very well.
djanae93
23 de nov. de 2013
i had been to ten other dealerships that day and i was over it. From the moment that i walked in, the manager steve was on top of things trying to find a car for me to test drive and getting hooked up with a great salesmen. Trent was very knowledgeable and patient. I never felt rushed to buy. He made my decision so much easier. trent was awesome every step of the way
Tammiet
23 de nov. de 2013
I purchased a Hyundai Genesis from Jessica Bell The sales associate was very patient and helpful during the purchase of my vehicle. She took time with me in helping me select the vehicle and was able to get a me a very good price for the vehicle. When I left the dealership I was very happy customer and would recommend this salesperson and this dealership to anyone I knew that wanted to purchase a new vehicle.
chass123
23 de nov. de 2013
My sales person was great , she helped me find what I wanted and the price budget I was in. took time with me unlike some other places I had visited that week. Had problem with manger but that was taken care of . Thanks
realtyup
23 de nov. de 2013
Service was great. they took care of my needs while considering my budget. I had a great experience. Will recommend them to my friends. Visit Rickcase Hyundai duluth
Chanda
10 de nov. de 2013
Curtis Wilson helped me to find the car that I was looking for. He was very knowledgeable. My overall experience at the dealership was great. I would recommend others to purchase a car at Rick Case Hyundai in Duluth.
chanda07
9 de nov. de 2013
Curtis Wilson helped me to find the car that I was looking for. He was very knowledgeable. My overall experience at the dealership was great. I would recommend others to purchase a car at Rick Case Hyundai in Duluth.
gagirl0819
8 de nov. de 2013
Curtis Wilson is a very helpful and knowledgeable sales associate. He answered all my questions fully. i had such a great experience that my mom went back and bought from Curtis also. Definitely recommend going to see him for a great car buying experience!!
Jaskizzle
8 de nov. de 2013
I went in having seen the vehicle I was interested on their website and was greeted by Zack Hanna. We test drove the car right away and went in to discuss payment options. I was very clear with what I was willing to pay and Zack worked with me and was very respectful towards my situation. We were able to work out a deal within an hour and a half and I was then directed to see Zak Warner. He was very friendly and was able to snag us a different finance rate which lowered our payment even more. Overall I was pleased with the sales people. I never felt pressured or disrespected and I look forward to coming back soon to purchase a new Hyundai Santa Fe for my fiance.
Crystal
7 de nov. de 2013
Jessica was very easy to work with. We were trading in two cars to buy two new cars and she was very helpful in that process. She was very knowledgeable and never pushy. She even came in on her day off to help us. We already use this dealership for their superb service department and recommend Rick Case to everyone we know.
Gregg
6 de nov. de 2013
Great service by Jessica Bell and the sales team. No games, just an enjoyable car buying experience!
gbarber
6 de nov. de 2013
Jessica did a great job fiinding us a new car. She actually arrived early Sunday before her shift...and saw us walking the lot. She took the initiave to talk with us immeadiately. No pressure, no hassle...she worked hard to get us what we wanted...she is not afraid to walk the lot.
DaynaG
1 de nov. de 2013
Mike Green was my salesperson. He was thorough,professional, very helpful and the deal ran smoothly and quickly. Rick Case is my dealership. I have been making my car purchases from them for couple years. Highly recommended.
Disastified Customer
18 de oct. de 2013
Fred Scott is the pushiest and most deceitful salesperson I'm ever had the misfortune of dealing with. I worked with him to purchase a new car in what turned out to be a nightmare. The first meeting was not too bad, but Fred was unwilling to show me a 6 cylindar model, stating he did not have one and I really didn't need one. He did not have a model with the options I wanted on the lot, so we went online and picked out all the options I wanted. A week later I received a call saying my car was ready. When I arrived, the car they had had none of the options we discussed and agreed upon. When I brought that up Fred prodeded to tell me that I did not request those options in the first place. No matter what I said he denied everything and we got into a shouting match. I demanded to see the manager to work things out. I had previously traded in my old car, so I had to get something! We went back over the options to be added to the car, but now they said the financing had to be redone. I spent over 2 hours working with finance to get a new price, much higher than the original one! Then after installing the options, they ended up scratching the car. I requested that to be repaired and after a couple of days, I was told it was ready. Unfortunately they had burned through the clear coat on the paint and it had to be done, (after more arguing). It took almost another week to finally get it fixed correctly. I would never work with Fred nor trust an;ything he says.
Madeline Cobban
30 de sep. de 2013
I wanted the car and was hoping for a good deal, but the car dealer did not give me a good deal. Fred gave me the "blue book" value. i was also unhappy to find that the car's manual had been stolen out of the glove compartment by someone employed at Rick Case.
Debra Daigle
30 de sep. de 2013
Fred Scott was a great help in purchasing my new Santa Fe. Patient, helpful and made the buying experience easy. The color snd options I wanted was not. On the lot but he offered and found the exact car and hsd it brought in in just a couple of days. Follow up has been great too. I have recommended both Fred and the dealership to friends.
Cara
29 de sep. de 2013
Fred Scott was very helpful when we bought our car. That isn't what would bring me back to Fred, though. He keeps in touch and asks how things are going. The service I have gotten has always been spot on. Friendly, convenient and quick.
Amy L.
27 de sep. de 2013
Great experience with buying my new car. As a woman, buying a car without my husband, was a little intimidating at first. However, Jeff made my experience exceptional by telling about the features on the car of my choice. No pressure or uneasiness during the process. The finance department also gave me a plan that would work in my budget.
Armywife
17 de sep. de 2013
Richard Williams was beyond helpful and I will surely go back and use him again. He provided outstanding service and made the car shopping process enjoyable rather than stressful and annoying.
Becpay
17 de sep. de 2013
Mr James Sohn was an excellent salesman! He got us a fantastic trade in value for our car and a wonderful price on our new vehicle! Very personable and went the extra mile to ensure we understood ALL the features on our vehicle. Even gave us his number so we can call him if we didn't understand everything! Will definitely recommend him to my friends!, He should get $50.00 for lunch instead of $20.00!
Vicki H
16 de sep. de 2013
Car shopping has never been something I look forward to, but it was actually a very pleasant experience. Richard Williams was very courteous and knowledgeable. I recommend this dealership to everyone!!
becpay
16 de sep. de 2013
Mr Sohn was a great salesman, he got us a fantastic deal on our trade in and aAwesome deal on our new vehicle. I will definitely send all my friends to him to buy their next vehicle! Very knowledgeable about the vehicles and also set up our car for us!
crain26
11 de sep. de 2013
very good service. curtis was able to get me the vehicle i was looking for in a very quick amount of time and for the price i was looking for. he was very professional and i would recommend him to friends and family.
fheddinger
3 de sep. de 2013
Curtis was exceptionally professional from the time we met. He gave me good, detailed information about several of the cars I was interested in , and we test drove two of them. Curtis then worked very hard to get me into one of the cars, but we could not get to a deal, mostly because of my credit history. I am still likely to buy a Hyundai in the near future and I will definitely call Curtis. I will also recommend him to friends. Curtis is a credit to Rick Case.
fogball
1 de sep. de 2013
I'm 79 years old and have bought many cars. This was the easiest and friendliest car-buying/trade-in transaction I have ever experienced.
Ladypradege
26 de ago. de 2013
I visited this dealer three weeks ago and had a bad experience with another sales agent, and Ed contacted me to see if my husband and I were still in the market for a new vehicle. After listening to the bad experience I had he went above and beyond to make the situation right! I would definitely recommend him if you go to Rick Case to purchase a car he is the best! Thanks Ed for your Superior customer service!!!
cmhead
24 de ago. de 2013
I bought a 2012 Veloster from them yesterday. Want to say thanks to Raul and Zac for all the hard work!!! Service was great!!! I will not shop any where else for now on!!!
Tyler Castro
22 de ago. de 2013
Got a new 2013 V from Fred Scott today. Very happy with the service. This is my family's 4th car from Rick Case and will always recommend them to anyone. Going to continue to buy cars from this dealership.
BY
16 de ago. de 2013
Just purchased a certified pre-owned from Rick Case Hyundai with the assistance of Fred Scott. He is very knowledgable & helpful and went to bat for us to get the pricing we needed to make the deal happen. We're loving our Sante Fe. Would recommend Fred and this dealership!
Ewatt
16 de ago. de 2013
Great service and enjoyed working with Fred! He had a lot of patience and was able to find the car I wanted. Loving my new Santa Fe!!
New Car Buyer
13 de ago. de 2013
BEST CUSTOMER SERVICE EVER!!!!!! I have been in a few times for service on my 2007, 94,000 mile Veracruz. Every time the service department has been outstanding. Thanks, Sarah, Tony, David, Nicole and Chong. Well, this past Saturday I was back at the service dept. I had expressed interest in a new vehicle in the past and Nicole introduced me to FRED SCOTT. I wasn't positive I was ready to let go of my Veracruz, but Fred listened to what my needs were and, after service called to tell me what I need to repair my vehicle, Fred called to tell me to come in and look at what he could do. I went back to the dealership and Fred was able to put me in a new Sonata, which is the vehicle I had expressed interest in, in the color I wanted. He got me a decent value on my trade, considering it was sitting in the service department needing repairs, and he got me a great deal on my new vehicle that fit into my budget. Oh and FRED did all of this in less than 2 1/2 - 3 hours. Of course, he had a lot of help from his great finance guy Manish and his Manager Casey. I hate buying new cars and this truly was the best experience. The people at Rick Case have made the experience fun and painless. THANKS FRED!!!
tbcallaway
12 de ago. de 2013
I purchased a car for my daughter from this dealership and was told by the sales rep(Randy Peiffer) that I had three days to bring it back if I changed my mind. When my daughter starting signing the documents I asked where was the document that stated there was a three day return policy and the sales rep told me the finance person would have it. When we went into the office with the finance person(Dale Allen) he said that Rick Case just had a three day return policy. I told him that I don't think they would honor a word of mouth policy and I wanted it in writing. He had a document that stated promises made by the dealership. He wrote in "Three day return if change mind", signed it and had my daughter initial it. I took the car to have it inspected after I purchased it(As I was told they couldn't allow me to take it to get inspected before the purchase because of insurance purposes) and the car had more issues than I was willing to fix. I took it back to the dealership and was told that the car was sold "As Is" and wasn't covered by their return policy.. I told the sales manager(Casey Lloyd) that I suspected that might be his response so I got it in writing. He said show me where you have that in writing. When my daughter went though her paperwork, the page wasn't there. The finance person had thrown it away and folded up the rest of the papers as if he had included it in with the rest of the sales paperwork.UPDATE:After posting this review, I was contacted by Kelly Smith who listened to my story and stated she would find the "We Owe" document and get back to me. When we talked next, she said they were unable to find the document and I would be allowed to return the vehicle. The vehicle was returned and my money was refunded.
Mlam
28 de jul. de 2013
Mike Green was great to deal with But his managements stinks. I made two visits there to buy a car and both times The walkout price was different than what I was promised. They nickel and dime you to death where I have a ended up being very frustrated and left Very dissatisfied over a few hundred dollars. My son bought his first vehicle here and they promised him a $400 College graduate rebate program thru Hyundai as long as His credit score was 680. It was 686 but they still said they would not submit the Hyundai because They said it wouldn't go through Due to a $50 late payment five years ago While he was in school,Even though I cosigned and mine was 815. They simply didnt want to be bothered,all they were interested in selling a vehicle and getting me out the door. Need the vehicle so Bought the vehicle even though I was very unhappy. I was curious about their lack of initiative so I went to AutoNation in Buford and they said it was no problem and they got it preapproved by Hyundai. Proves my point that Rick case did not want to be bothered because they wanted to sell new vehicle and get me the heck out the door. I will be purchasing two new Hyundais over the next two years and will not step foot in Rick case. I will be doing business with AutoNation in Buford Georgia. AutoNation Hyundai Buford is straight up Helpful and no BS. Several other posts here are very consistent with my experience. Once Rick case sells you a vehicle They could care less about whether you're happy or not. Their management could use a class in professionalism and customer service. My frustration was not the difference in money but the lack of them not Being straight up. They were very disrespectful and arrogant when I asked them to at least submit application To Hyundai. Autonation was more than happy to.
MSLUCKY01
19 de jul. de 2013
I LOVE THEM AND THERE SERVICE WOULDNT GO ANYWHERE ELSE IF I WAS PAID TO #LOYALTY THANK YOU SO MUCH BEEN COMING HERE SINCE 2006
Pet54
9 de jul. de 2013
I live in Montgomery, Al and purchase the car in GA. I request a price minus title, taxes and Tag. I was informed that they knew what they were doing and they knew how to figure the cost ob title, taxes and tag for Montgomery county, Montgomery, AL.I purchase the car on May 18.My temp tag expired and I could not drive the care for three days because no one who assist me. I final got hold of the dealer title and tag department and got another temp tag. The dealership mess up the VIN number for the delay in getting paper work to get the tag. On July 2, Montgomery county Probate office call to inform me that they received the dealer paperwork.Your dealership send a check for $987.23. The total cost to include a penalty for a delay in getting the tag. The total cost for the title, tag, taxes and penalty was $1177.19. A difference of $189.96. When I fax the information to your title and tag department, I was told that I would not be pay the different.As a Disable Veteran, I am very upset and will inform other Veterans of this service.
RonGoade
1 de jul. de 2013
bought 2013 Equus that was damaged and misrepresented. Rick Case Hyndual refused to repair the damage that was in excess of $1000. Numerous calls and emails to Stephan Gronberg have gone unreturned. Same with Rick Case.I would be very cautious in buying from this dealership.A lawsuit has been filed and I expect full compensation.
yarisone
30 de jun. de 2013
We purchased a Toyota Yaris sedan at a fair price. Fred Scott was very easy to work with. There was no high pressure pitch given. We were in and out in 2.5 hrs. I would recommend Fred and this dealership to family and friends..
Oillamp68
30 de jun. de 2013
Brandon Calvin is a great sales associate. He is not overly pushy like some car sales people He is knowledgeable about the vehicles. Very professional and pleasant to work with. I purchased 2 vehicles from him this weekend. One for my daughter and one for myself. The overall purchasing experience was excellent and we are happy with the vehicles we now own. I highly recommend working with Brandon. I will be calling him when I am ready to trade up!
Valerie
30 de jun. de 2013
Many thanks to Fred Scott for making it so easy to trade my 2011 Sonata for a beautiful new Black and Tan 2013 Sonata! Fred was patient and reassured me that I would be very happy with my purchase. ... and he was right! Love love love my new car and would refer anyone to Fred and Rick Case for an excellent customer satisfaction experience!
Linds890
29 de jun. de 2013
I went in for service on my Sonota today. I was worried because I had been to several dealers before this one, but living in the johns creek area I decided this would be a great option. Nicole was wonderful helping me understand what I needed done, I didn't feel fooled or tricked as I sometimes do. It was a great, easy and quick experience.
yia7
16 de jun. de 2013
sometimes the dealers do not have the exact car the customer wants in stock but i was be able to buy the car i wanted at the rick case with sales person with friendly face and good knowledge.
Hyun
15 de jun. de 2013
I had a great experience with service department. The staff (Sung) I dealt with was very courteous and helpful. I was very happy with the result and will definitely visit them again if I ran into another problem(hopefully not).
AlyGB
12 de jun. de 2013
I went to the service department for a recall item on my 2011 Elantra (also purchased here). I had been getting calls and emails about the exchange program so I inquired while I was waiting for my car. Curtis came to discuss my needs and interests and then discussed pros and cons for various models. Next, we went driving in one of each model we discussed. His knowledge of the cars was very helpful and his approach was sincere and helpful. After a couple of days and more driving, he helped me find a car better suited for my family. I would strongly recommend asking for Curtis if you're in the market for a car, Hyundai or not. He will find it for you.
mele0311
11 de jun. de 2013
The service from Randy was great. I would give all 10's if possible. He was patient and answered all of our questions. My issue was with finance and the way they approve prospective buyers. They check your credit and finally let you know what all the numbers will be based on was agreed upon during the negotiating stage. You sign all the paperwork in finance and let you drive off the lot with your new car and your big smile on your face. Next day they email (not a call) and say that we need to go back in and sign more paperwork and that's when the rules of the game change. All my life I have been told that once you sign a contract it means its official. Well Dale the finance Director told us that if the bank has not approved then its not official. ??????????? Some of the terms of our deal have now changed. Big downer but I can say what made this review from ok to good was that he tried to make it up on the front end of the numbers which was in favor to us in the long run. Just the fact that after 3 or 4 hours at the dealer they make you go back up there and drop the bomb on you. Its like a double whammy.I just received a call for more paperwork (marriage license because of military discount). Not sure how they have their system setup but I have been to this rodeo many times and NEVER have I had this type of small inconveniences. I hope they work these out because I really did have a good experience and hopefully next time it will be a great experience because I will be back.
AtlDrvr
8 de jun. de 2013
I arrived at the lot almost certain I was going to return to a previous lot to buy a different vehicle despite the poor service there. However, David was great. He was courteous, friendly and informative. He wasn't pushy or just simply trying to make a sale he was sincerely trying to help me find a car. I left the lot with a finance deal I was very happy with and a vehicle I look forward to owning for years to come. Zak was great at understanding my desire to keep the 36 month lease and still help me work out a warranty deal. I was very satisfied with my experience at Rick Case Hyundai
Ronny
8 de jun. de 2013
My initial purchase was a 2012 Accent and Rick Case Hyundai offered me the best price of any dealer I visited. The first time I went in for routine service I encountered Sarah in the service department. I have bought many cars in my lifetime and Sarah is simply the greatest service person I have ever dealt with. I know a good bit about the mechanic aspects of cars to know that what Sarah is telling me is the truth! Sarah has gained my trust to the point that if she says I need it; I do it without question! I was so impressed with Sarah and this dealership that I went back and purchased a 2013 Elantra. I live in Winder and drive to Duluth because of the trust I have in this dealership because of Sarah! Today I took my 2001 F-150 to Rick Case. Sarah informed me that they work on all makes and models. They didn't come out to me to recommend all kinds of unnecessary work like a Ford dealership close to me did. In fact, they cave it the once over and informed me that it didn't need anything at all except wiper blades! Whenever I do need something done to my truck Rick Case is the ONLY dealership I will consider. If anyone needs to find an honest person and an awesome service department, go see Sarah at Rick Case in Duluth!
Henry
8 de jun. de 2013
Im happy.for the attencion.and good customer service, from:David Santos
khadijahmerritt
7 de jun. de 2013
I WILL NOT RECOMMEND ANYONE TO GO TO RICK CASE HYUNDAI TO BUY A CAR. I WENT THERE TO TRADE MY SONATA FOR A HYUNDAI 2013 SANTA FE AND THE DEALER WORKED OUT A DEAL THAT WAS FINE WITH ME AND THEN THEY HAD ME SIGN A CONTRACT SAYING THE DEAL WAS DONE. 2 DAYS LATER AFTER I BOUGHT THE CAR THEY CALLED ME TO COME BACK IN AND SWITCHED MY CONTRACT AND PAYMENT ALL TOGETHER AND WAS TRYING TO GET ME TO ACCEPT AND SETTLE FOR ANOTHER CAR THAT I DID NOT WANT. I TOLD THEM THAT I WOULD RATHER KEEP MY SONATA AND TOLD THEM THAT I WOULD TAKE MY BUSINESS ELSEWHERE, ALL RICK CASE HYUNDAI DID WAS WASTE MY TIME AND ENERGY THEY LIED TO ME MAKING ME THINK THAT THE DEAL WAS DONE. I HAVE NEVER BEEN SO DISAPPOINTED IN MY LIFE THE WAY THESE PEOPLE TREATED ME. THEN I EVEN TRIED TO GET MY $500 DOWN PAYMENT BACK AND THEY WERE SO UNPROFESSIONAL ABOUT IT. EVERYONE KEPT SAYING OK WE WILL CALL YOU AND LET YOU KNOW WHEN YOU CAN PICK IT UP AND I HAD TO CALL EVERYDAY BECAUSE NO BODY HAD THE DECENCY TO CALL ME BACK. THIS IS MY WORSE CAR BUYING ATTEMPT AND EXPERIENCE EVER. I AM WARNING ANYONE LOOKING FOR A BRAND NEW HYUNDAI, IF YOU GO TO RICK CASE HYUNDAI DO NOT SIGN ANY CONTRACT UNTIL THEY TELL YOU THAT THEY HAVE A SOLID APPROVAL. THAT IS WHAT I FOUND OUT WHEN I WENT TO KIA AND THEY WERE HONEST ENOUGH TO GET ME A SOLID APPOVAL BEFORE I SIGNED ANY CONTRACT OR TAKE ANY CAR. I WILL NOT RECOMMEND ANYONE TO GO TO RICK CASE IN DULUTH ALL THEY CARE ABOUT IS A SALE AND NOT THE CUSTOMER'S INTREST!!!!!!!!!!
Dijah
7 de jun. de 2013
I just bought a 2013 Hyundai santa fe I am very pleased with the purchase I made. I really enjoyed the customer service at this location. Also Brandon Calvin was my sales guy and he did a great job of getting me what I wanted for a really great deal. I will definitely recommend everyone I know looking to buy a car to come to Rick Case Hyundai and speak with salesman Brandon Calvin.
mdavidson5
2 de jun. de 2013
Support staff at this dealership is incompetent.I called Rick Case Hyundai service on a Friday to make an appointment to have a recall item repaired. The customer rep verified my records, made my appointment and assured me that the part needed for the repair was in stock. She said that the repair would take about an hour. Nothing was said about any other recalls,I called Sunday morning to verify my appointment. They had no record of it. Luckily they had availability so I bought the car in. I made no arrangements to be picked up since I had arranged my schedule to accommodate the hours waitWhen I got there I was informed that there were two recall items that needed repair and that because of the second item the repair would take at least 2 hours. The service rep made a call and verified that the parts needed were in stock. I made arrangements to be picked up. Upon returning 2 hours later, I was told that the part for the original repair was NOT in stock and I had to return again when it came in. What a waste of time.
mdavidson
2 de jun. de 2013
Support staff at this dealership is incompetent. I called Rick Case Hyundai service on a Friday to make an appointment to have a recall item repaired. The customer rep verified my records, made my appointment and assured me that the part needed for the repair was in stock. She said that the repair would take about an hour. Nothing was said about any other recalls, I called Sunday morning to verify my appointment. They had no record of it. Luckily they had availability so I bought the car in. I made no arrangements to be picked up since I had arranged my schedule to accommodate the hours wait When I got there I was informed that there were two recall items that needed repair and that because of the second item the repair would take at least 2 hours. The service rep made a call and verified that the parts needed were in stock. I made arrangements to be picked up. Upon returning 2 hours later, I was told that the part for the original repair was NOT in stock and I had to return again when it came in. What a waste of time.
gracielynnrn
30 de may. de 2013
I just bought a Hyundai Sonata Limited last night. It was a very pleasant experience thanks to our sales man Brett Bauer. We got an excellent deal. I had already shopped around and got 2 quotes, he was able to beat them both plus give me double the powertrain warranty. Points toward service. I also liked they didn't work on commission, but a base pay and on their customer service they give through reviews like this. Everyone was very friendly and helpful. The only reason I gave 4 stars instead of 5 was because they were pretty busy and had to spend a lot of time waiting around for finance guy... and then for car to finish getting detailed. But was worth it!
TBriggs
26 de may. de 2013
I just bought a Hyundai Sonata Limited last night. It was a very pleasant experience thanks to our sales man Brett Bauer. We got an excellent deal. I had already shopped around and got 2 quotes, he was able to beat them both plus give me double the powertrain warranty. Points toward service. I also liked they didn't work on commission, but a base pay and on their customer service they give through reviews like this. Everyone was very friendly and helpful. The only reason I gave 4 stars instead of 5 was because they were pretty busy and had to spend a lot of time waiting around for finance guy... and then for car to finish getting detailed. But was worth it!
mathisofi
22 de may. de 2013
i visites Rick Case in Duluth the staff os is very attentive specially Manish who helped me to decide for wich car i should choose.Thanks .to me help
cdhill2424
21 de may. de 2013
My wife and I had worked with three different dealers with a 100 mile radius to help us select a particular model Sante Fe Sport. All of the other dealers we worked with were unable to provide the car we were looking for. Once we even paid a deposit on one, and they couldn't even get the car they had promised us. Once we went to Rick Case Hyundai, it was like a brand new world. Very professional and friendly sales representatives who worked hard to get the perfect car for us. Once we told them what we were looking for, we were able to locate the car, talk pricing, and sign paperwork within about four hours. The sales representative, sales manager, and finance manager were all very accommodating and friendly. It was a great experience working with them. Once we signed on the car, the sales representative drove it to us two days later, (about 80 miles away).I would definitely recommend purchasing a car from Rick Case Hyundai (Duluth, GA) and working with Manish Rajpurohit. He is very polite, knowledgable, and worked hard to get us the car we wanted.
MKCOLLINS
21 de may. de 2013
I PURCHASED A HYUNDAI ACCENT......I JUST WANT TO COMMENT ON THE GREAT SERVICE I RECEIVED FROM FRED SCOTT AND WAYNE VILLIAO..THEY MADE ME FEEL COMFORTABLE ABOUT MY PURCHASE. THERE WAS NO PRESSURE TO GET A CAR AND WAS WILLING TO WORK WITH ME I RECOMEND RICK CASE HYUNDAI
Raven
21 de may. de 2013
Brett Bauer at Rick Case Hyundai dealership is a phenomenal Sales Consultant. He was able to help both me and my sister find great cars that fit us for reasonable prices. Typically, the car finding process is stressful and we deal with pushy salesmen, but this was not the case at all at the Rick Case dealership. Customer Service is extremely important to them and Brett exhibited that very well. I appreciate all the kindness Ive received and will most definitely be back in the future!
NATALIE LEHMANN
21 de may. de 2013
PURCHASED A NEW CAR FROM RICK CASE, SALES ASSOCIATE WAS FRED SCOTT- GREAT JOB!
MCOLLINS
21 de may. de 2013
I JUST WANT TO COMMENT ON THE GREAT SERVICE I RECEIVED FROM FRED SCOTT AND WAYNE VILLIAO..THEY MADE ME FEEL COMFORTABLE ABOUT MY PURCHASE. THERE WAS NO PRESSURE TO GET A CAR AND WAS WILLING TO WORK WITH ME I RECOMEND RICK CASE HYUNDAI
M COLLINS
21 de may. de 2013
I JUST WANT TO COMMENT ON THE GREAT SERVICE I RECEIVED FROM FRED SCOTT AND WAYNE VILLIAO..THEY MADE ME FEEL COMFORTABLE ABOUT MY PURCHASE. THERE WAS NO PRESSURE TO GET A CAR AND WAS WILLING TO WORK WITH ME I RECOMEND RICK CASE HYUNDAI
arizonagolfer
16 de may. de 2013
I bought a 2013 Hyndaui Equus Ultimate from Rick Case and dealt with Larry Fitzpatrick. The whole deal was a total cockup. He misrepresented the vehicle as perfect, but it had bad damage on the undercarriage. They refused to take care of damage. Casey Lloyd was aplogetic but did nothing to resolve the issue.The car was delivered out of state without any papers including a "drive out tag". Multiple calls, texts and emails have all gone unanswered.Having purchased many luxury cars I never felt a reputable dealership would not take responsibility for an employee. Needless to say I will never deal with Rick Case again.
joygriffin
15 de may. de 2013
Service people are always friendly, they listen to what you need done and the service is completed in a timely manner. I would recommend Rick Case Hyundai for the service department alone. David Santos is one of the many nice, professional service department personnel that works there. Joyce Griffin
Sabrina
15 de may. de 2013
Shamisa Smith called me on Friday, May 10 to tell me about the vehicle exhange program and that the dealership was offering zero % financing. After expressing my interest in the program Shamisa set up an appoinment for me with Brandon Calvin on Saturday, May 11. Brandon was great! Actually, everyone I encountered was friendly and helpful. I traded my 2012 Sonata for a 2013 and received 0.9% financing. I'm extremly pleased with the purchase and would recommend this dealership and sales consultant to friends and family.
ron2516
12 de may. de 2013
I was very shocked at how well the customer service was. Matt Hunter was my service adviser, and he was especially helpful to me with my service, he was able to get me in and out within the expected time frame and was very courteous and offered me a bottle water. Long story short, i will definitely be back for my next visit and i personally recommend Matt Hunter as your service adviser.
eurita
9 de may. de 2013
Every time I go for service or to ask a question, I am treated with the utmost courtesy and respect. Mr.David Santos was the ultimate professional. He showed me the problem with my vehicle and explained every detail of how they could be of service to me. The cashier Ms Chong Tennancour was especially helpful. She went above and beyond to get in touch with my insurance company so I could talk to them. My experience at Rick Case Hyundai from the day I entered and purchased my care to now has been an excellent experience.Eurita Callwoodt
cubbies88
8 de may. de 2013
I came here to have my SUV serviced and had a wonderful experience with Sarah. She was very professional, and so helpful with everything! You can tell she is knowledgable with what she does. I will be coming back and requesting her!
fbadejoh
8 de may. de 2013
Good service with friendly people! Daniel carefully explained all services to me and assisted me in making the right decision. The environment is very clean and I love the coffee while waiting for my car to be completed
rcreece
3 de may. de 2013
Thinking of buying a car from Rick Case Hyundai? A word to the wise, this is the home of soft spoken, sweet sounding excuses. We purchased a car 4/10/13. Since then I have spent hours on the phone and in person waiting on them to dispense all the money they owe. The dealership told me on 4/22 that they had been paid for the car. I'm still waiting on a check. I keep getting gentle soft excuses, but not all the money owed. Today is 5/3, yet another excuse. If this is the kind of stress your looking for, now know where to buy.
pgiordano
3 de may. de 2013
Recently I was thrown into the car shopping world after I was involved in an automobile crash in which my truck was totaled. I had no idea what I wanted or what was new on the market. I shopped around for a few weeks. I drove more than a fair share of SUV's. Visited many dealerships and met many sales people and a few managers. For me this was not an enjoyable process until a friend recommended that I go to Rick Case Hyundai at Gwinnett Place. My friend said to ask for Larry Fitzpatrick. Working with Larry was a pleasure. Not once did I feel pushed or pressured to make any decisions. Larry is very knowledgeable about the vehicles he sells. On two separate occasions Larry stayed long past the time he should have gotten off work to help me. My buying experience was pleasant and easy. I purchased the Hyundai Sante Fe Limited and love it. Larry calls regularly to follw up and check to see if I am happy with my purchase and to see if I have any questions. I call that great customer service. I have recommended Larry and Rick Case to my friends and family.
shanikaballard
3 de may. de 2013
I enjoy hyundai dealership service. It is a pleasure to come and there is great customer service it makes it enjoyable to keep coming back.
RC Reece
3 de may. de 2013
Thinking of buying a car from Rick Case Hyundai? A word to the wise, this is the home of soft spoken, sweet sounding excuses. We purchased a car 4/10/13. Since then I have spent hours on the phone and in person waiting on them to dispense all the money they owe. The dealership told me on 4/22 that they had been paid for the car. I'm still waiting on a check. I keep getting gentle soft excuses, but not all the money owed. Today is 5/3, yet another excuse. If this is the kind of stress your looking for, now know where to buy.
tiffer7978
2 de may. de 2013
Brandon was wonderful, he listened and was not pushy! He made me WANT to buy a car from only him! I will definitely be back!
paulperdue
2 de may. de 2013
Curtis has sold me 2 cars in the past year and I was really not even in the market. He showed me both vehicles by assessing my needs and wants and I could not be more satisfied. Both vehicles have made me extremely happy and I will continue to buy from Curtis in the future. I highly recommend him to anyone looking for the right car at the right value.
00tse
1 de may. de 2013
We bought a Hyundai Accent 2012 on March 19, 2013. My sales person was Randy Peiffer. He is really nice man . I walked into the dealer, test drove the white ACCENT and loved the drive but not the white color . Randy told us , they had same model car just come in, on cleaning process , oil change and ask me if i wanted to see it. I said yes. He brought me to the shop to check it out ,I like the color. Then we process the finances stuff , got approved. I am so happy. While we were waiting to process I need to leave to pick up my son, so I told my husband to stay to finish the paper work. I mentioned to him to make sure he recheck everything. Randy mentioned do not worry about the car, it has 60.000 mile warranty , If something wrong just bring it back. We trusted him. We got the car around 3.30 pm , I drove it , love it but one mistakes i made is I did not run the AC. (that time we didnt need it, too cool to use AC that month) . April 20 '2013 I drove the car to my office , at that day i need to use the AC due hot day and pollen . After 15 minutes driving i don't feel the cool air . Right at that moment I call rick case , Tony Park answer my call and told me that i can bring the car to find out why . I drove to dealer around 3.45 pm .Tony help me , after 10-15 mins he told me that i hit something and broke the pipe that why the AC not working. For the whole month i have the car I did not hit anything. I told him ,that i have warranty , he mentioned to me that the warranty not cover that. I totally shock. I just bought the car Mar 19' 2013 and only drove it for a month , paid almost $ 3000 extra on warranty and they told me i am not covered. The most hurtful thing to hear was that they kept telling me that i hit something. I am postive I did not hit anything . They said they did a 105 point check ( which need 1 week to get the copy) before the sales and I do trust them but i did not hit my car to anything. How come this can happen ? I only put 2000 miles in that car. I told Randy about what happen , he told me that he will talk to general Manager and so far no luck for me. I am really sad, mad and disappointed . Why do I need to spend extra money on something that is not my fault. Hope this will not happen to other people. Don't spend your money on extra warranty that you cant use on this kind of situation. Hopefully somebody from Rick Case Hyundai -Duluth will reconsider and help me fix the Air Conditioner. Sincerely,Dian Liswani
grrami66
29 de abr. de 2013
My disappointment, however was with the service department techs, that worked on my car. I brought my car in for service and they say the was the air bag control will cost 680 to fix one day leather i have call that i have to fix the belt an i have to pay 410 more and today someone call to tell my that is to cost a 1,000 dollar more i feel like someone don't no about my car problem
bigbenb84
26 de abr. de 2013
I live in FL and saw the nearest Genesis Coupe I wanted was at Rick Case in Duluth. Called them up and was paired with Manish. He was very good at answering my questions and making me feel comfortable enough to ride up there. Even reserved the car so it would be there when I arrived. Price was pretty much what I expected/discussed too. Very busy on a beautiful Saturday in April, but was still in and out within 3 hours or so which is about average for a new car buy for me. Love the car!!!!
Deneen C.
25 de abr. de 2013
Matt Hunter's service was great. No sooner than I drove into the car port Matt was there with a friendly greeting. I was very impressed with his professionalism and knowledge. My disappoinment, however was with the service department techs, that worked on my car. This is the second time in less than a month that I brought my car in for service and it has come back with oil stains on both the inside/outside of the car. My last visit the techs, damaged all four of my rims and left oil stained hand prints on the outside of the car. This visit, they left oil prints of their fingers all over my glove compartment and the inside of the driver's door. I sent Matt Hunter two pictures and a video of it .The glove compartment box was unlocked, and I am sure upon turning my car over to them it was locked. Oh, I almost forgot, on my last visit my key was misplaced and one had to be to be made to send me on my way. I was there 45 minutes before someone decided to make another copy of my key. I have been using the services of "Rick Case" for 5 years and my last visit as well as this visit (except for the excellent service I received from Matt) has me wondering if I should continue to have my car serviced there. It's no longer a new car so I guess it can be handled any kind of way. That bothers me. If my business is in any way appreciated more than a "I'm sorry for the inconvience" and excuses for bad service is needed. Any other time, I have had stellar service under the management of Monica and since her medical absence the service I receive on my car now is very questionable. I know "Rick Case Dealership" to be more than this, so I leave it in your hands to better accommodate a veteran parton
Lyric44
24 de abr. de 2013
Matt Hunter's service was great. No sooner than I drove into the car port Matt was there with a friendly greeting. I was very impressed with his professionalism and knowledge. My disappoinment, however was with the service department techs, that worked on my car. This is the second time in less than a month that I brought my car in for service and it has come back with oil stains on both the inside/outside of the car. My last visit the techs, damaged all four of my rims and left oil stained hand prints on the outside of the car. This visit, they left oil prints of their fingers all over my glove compartment and the inside of the driver's door. I sent Matt Hunter two pictures and a video of it .The glove compartment box was unlocked, and I am sure upon turning my car over to them it was locked. Oh, I almost forgot, on my last visit my key was misplaced and one had to be to be made to send me on my way. I was there 45 minutes before someone decided to make another copy of my key. I have been using the services of "Rick Case" for 5 years and my last visit as well as this visit (except for the excellent service I received from Matt) has me wondering if I should continue to have my car serviced there. It's no longer a new car so I guess it can be handled any kind of way. That bothers me. If my business is in any way appreciated more than a "I'm sorry for the inconvience" and excuses for bad service is needed. Any other time, I have had stellar service under the management of Monica and since her medical absence the service I receive on my car now is very questionable. I know "Rick Case Dealership" to be more than this, so I leave it in your hands to better accommodate a veteran parton.
Tony M.
24 de abr. de 2013
I bought this car on Halloween 2012 and the entire team led by Fred Scott in Sales and the GM treated me great. They got me the exact car I wanted and the best price I could imagine. This was the best car buying experience of my life and I have owned many cars. They went above and beyond what I thought car people can do to make this a seamless transaction. The young lady finance was also very professional and efficient. The car is amazing and has performed above and beyond expectations. I have also returned for service and they have been superb in every way and made each visit a pleasure. I strongly reccommend this team at Rick Case.
kipperdog1
23 de abr. de 2013
Our car-shopping experience at Rick Case Hyundai in Duluth was a very pleasant one. Everyone that worked with us was friendly, courteous and professional. More importantly, we felt we were dealt with honestly and fairly. We would recommend this dealership to everyone we know. When we are ready to purchase or lease our 4th Hyundai, we will definitely be back to Rick Case.
Bulmer7
22 de abr. de 2013
I visited Rick Case Hyundai in Duluth for a new car. Everyone was helpfull, especially Manish. Dealership was very clean. I would recommend to family and friends.
augustusseir
21 de abr. de 2013
I've used this dealership since I purchased my Sonata in 2010 from Carmax and I've always had a good experience. The service representatives always recommend the appropriate services to keep my car in good shape. They also always have a special going and offer me the best rates for the services I receive.
markheydsri
20 de abr. de 2013
Excellent customer service Fantastic sales seviceFreindly and no pressure sale experienceGood financial experience Knowledge and helpful sales personFinancial assistance was superb.I
bradenconde
19 de abr. de 2013
I just bought my new 2013 Hyundai Elantra GLS and he has been the most pleasant sales person I ever had. I will definetely recomend him to all my friends and family.
Elantra Entusiatic
19 de abr. de 2013
I just bought my new Hyundai Elantra GLS with Manish Rajpurohit, he has been very friendly and helpful through out the whole process. I will definitely recomend him to any one that has a car buying in their near future.
Tasha
18 de abr. de 2013
Went in for a standard oil change. Didn't expect anything more than that. Matt was very helpful and friendly. He explained everything to me and was not rude like some mechanics are to women at other locations.
ijw102
17 de abr. de 2013
The customer service is the best I have seen from a dealership in a long time. Tony was great and has continuously help me to try to fix my car troubles. He gave me great help and this was the first time having him help me.
valentinrusu
17 de abr. de 2013
Excellent Service. Very honest in dealing with customers. Everything we negotiated by phone has been done when we got to the dealership. Patience. Positive attitude.
Fed Scott
17 de abr. de 2013
Fred Scott was a great salesman he took his time to help me with everything I need and wanted I would recommend him to all my friends
vidalia1
16 de abr. de 2013
The service department was very helpful and thorough. The service was streamlined and they got me in & out very quickly.The waiting area is also top notch... I highly recommend them.
Ericamullin
15 de abr. de 2013
The sales team at Hyundai went above and beyond. Manish listened to what I asked of him and to what I was looking for in a car.
Aeriscomputers
13 de abr. de 2013
Great service! Mannish delivered my car to my house at 10 pm at night. I have never heard of a car company going that extra mile.
kylefc
13 de abr. de 2013
I was in for a oil change and tire rotation I was greeted by a nice service guy I was in and out within 30 minutes. He even put windshield washer fluid in my car. I had my grandson with me one of the employees gave him a dollar so he could get a snack from the vending machine, I thought that was very special. Overall I had a great experience.
patton54
12 de abr. de 2013
My visit today was great. I was greeted quickly and asked the reason for my visit. Thfe car was checked in my present for necessary services needed and also a check for any recalls. Within an hour i was ready to leave. This was not a schedule appointment but as a walk in. It was a beautiful experience.
cmongiat
11 de abr. de 2013
Being a previous customer of Rick Case Hyundai, I was interested in trading my Santa Fe for the Elantra GT or the Veloster. Jay was great, letting me drive the Veloster and re-invite my inner child out to play. The Turbo charged version was sporty and sleek. The Elantra GT was my next ride and the the ride was comfortable and sporty. With three steering options it was quick on curves and had enough speed for everything I wanted. Competitive pricing and friendliness of employees made an easy decision. Dealer incentives were also an added plus.
Bellqt
11 de abr. de 2013
I had a very good experience with the rickcase Hyundai dealer. Everyone is so nice and helpful.Mr. Kwang Helped out with ending my leased car and getting another new Hyundai. He is friendly and capable. Even thoughi gave him a hard time with my decision-making, Mr. Kwang was very patient.Thank you.
Crys
11 de abr. de 2013
Being a previous customer of Rick Case Hyundai, I was interested in trading my Santa Fe for the Elantra GT or the Veloster. Jay was great, letting me drive the Veloster and re-invite my inner child out to play. The Turbo charged version was sporty and sleek. The Elantra GT was my next ride and the the ride was comfortable and sporty. With three steering options it was quick on curves and had enough speed for everything I wanted. Competitive pricing and friendliness of employees made an easy decision. Dealer incentives were also an added plus.
Evie
11 de abr. de 2013
I had a very good experience with the rickcase Hyundai dealer. Everyone is so nice and helpful. Mr. Kwang Helped out with ending my leased car and getting another new Hyundai. He is friendly and capable. Even thoughi gave him a hard time with my decision-making, Mr. Kwang was very patient. Thank you.
ej6469
10 de abr. de 2013
good price, good environment excellent choices , best helper. kwang pak is good worker. he was willing to help us and zak was most cheerful person is hyundai. evrybody is good worker!
jillmholte
7 de abr. de 2013
Curtis was knew all there was to know about the Genesis Coupe. He worked with us to ensure that we got the model/options that we wanted and were happy with. He has been available post purchase as well for any questions or concerns. If you are looking for a Hyundai in the Atlanta area, ask for Curtis!
rdooley86
7 de abr. de 2013
This experience buying my new Hyundai Sante fe Sport at Rick Case was the best car purchasing experience I've ever had. I want to thank all of the people who made sure I got exactly the vehicle I wanted and were great to me. Thanks especially to Curtis Wilson, who was awesome. He has followed through with me completely and made me feel confident that I selected this dealership.
RichardD
7 de abr. de 2013
This experience buying my new Hyundai SanteFe Sport at Rick Case was the best car purchasing experience I've ever had. I want to thank all of the people who made sure I got exactly the vehicle I wanted and were great to me. Thanks especially to Curtis Wilson, who was awesome. He has followed through with me completely and made me feel confident that I selected this dealership.
Alexandrazmalek
6 de abr. de 2013
First car purchase! White 2010 Honda civic coupe. Enough room In The back. Cute car! Super exciting and overall good experience! Very excited to drive around town. Recommended! Thanks Manish!
Mhoffman825
6 de abr. de 2013
Great experience and was willing to work with us. Manish was very friendly and was willing to work with us on price. He is a great salesman!
Mike B.
6 de abr. de 2013
Boughy a car from dales consultant Manish Rajpurohit. Had a very good experience. Talked to Manish over the phone and bought the car thata way vs going into the dealership. Didnt have to alkk with anyone else and and made the deal quickly.
Lee9109
5 de abr. de 2013
They got me in and out right away with little trouble and helped me understand my credit better . Thanks Rick Case for all your support
ahlee1026
5 de abr. de 2013
Great experience very polite people. It was and is a great place for first starters to get a car and a great deal. Not all the people that work there are as great as our team but most are.
Bill Boggess
4 de abr. de 2013
From the first email communication to the final explanation of the Genesis features, Manish was terrific in his demeanor and his willingness to respond to our needs. Prior to our visit to the Duluth location Manish maintained contact with us to ascertain the color, interior and features we were searching for in a vehicle. Upon arrival, Manish had familiarized himself with the vehicles that met our criteria and ensured each car was available for viewing as well as a test drive when appropriate. At no time during the sales process were we rushed or pushed in a certain direction. Manish responded to all questions with straight, honest answers.The negotiation process still maintains the old school approach of checking with a manager, etc. I suppose this business model works, or a less intimidating process would be implemented. Once a price was agreed upon, Karrie in Finance could not have been more pleasant to work with to end the sales process and move toward ownership. Karrie is extremely knowledgeable of the process and the correct forms and government red tape that must be followed. Her knowledge extends beyond the rules and regulations for George. Karrie had prepared all the paperwork for a Kentucky registration and license. Everything was in order and ready for quick signatures.In short, I would highly recommend the dealership of Rick Case Hyundai for the largest selection of Genesis vehicles east of the Mississippi and perhaps in the country. The services provided by Manish and Karrie make the experience rewarding for everyone. We will be back in the future, it is well worth the drive from the mid-west.Bill Boggess
Cincinnati Genesis Seeker
4 de abr. de 2013
From the first email communication to the final explanation of the Genesis features, Manish was terrific in his demeanor and his willingness to respond to our needs. Prior to our visit to the Duluth location Manish maintained contact with us to ascertain the color, interior and features we were searching for in a vehicle. Upon arrival, Manish had familiarized himself with the vehicles that met our criteria and ensured each car was available for viewing as well as a test drive when appropriate. At no time during the sales process were we rushed or pushed in a certain direction. Manish responded to all questions with straight, honest answers. The negotiation process still maintains the old school approach of checking with a manager, etc. I suppose this business model works, or a less intimidating process would be implemented. Once a price was agreed upon, Karrie in Finance could not have been more pleasant to work with to end the sales process and move toward ownership. Karrie is extremely knowledgeable of the process and the correct forms and government red tape that must be followed. Her knowledge extends beyond the rules and regulations for George. Karrie had prepared all the paperwork for a Kentucky registration and license. Everything was in order and ready for quick signatures. In short, I would highly recommend the dealership of Rick Case Hyundai for the largest selection of Genesis vehicles east of the Mississippi and perhaps in the country. The services provided by Manish and Karrie make the experience rewarding for everyone. We will be back in the future, it is well worth the drive from the mid-west. Bill Boggess
mschele30
3 de abr. de 2013
Awesome, great experience. Sales rep was very knowledable and patient with me. It took three days but he was able.to help me with the purchase. Excellent job!
collim6
3 de abr. de 2013
Prompt and courrteous attention, good vehicle selection and follow-through on commitments. Curtis addressed all my questions, reviewed the cars features and followed up frequently to ensure I was satisfied. Sarah was prompt, friendly and attentive in coordinating my service activity.
James W
3 de abr. de 2013
I recently went in to Rick Case and traded my old F-150 for a 2010 Hyundai Sonata. I went in to the dealership about a year ago looking to trade in and spoke with Curtis, but due to other circumstances I wasn't able to make the purchase at that time. About a month ago, I determined I was in a better position to go in and went straight to Curtis. He is most definitely not your average "car salesman". Curtis treats you as a person, not a sale, and that is a quality that is hard to find. He was able to show me brands and models that would fit my budget and was not pushy about any aspect of the purchase. He took all variables into consideration and was able to pair me with a car that fit my everyday needs without breaking the bank. Car buying is typically viewed as a dreadful experience, but Curtis gave great customer service and went the extra mile, and that is why I gave a 100% rating.
jwhite8
2 de abr. de 2013
I recently went in to Rick Case and traded my old F-150 for a 2010 Hyundai Sonata. I went in to the dealership about a year ago looking to trade in and spoke with Curtis, but due to other circumstances I wasn't able to make the purchase at that time. About a month ago, I determined I was in a better position to go in and went straight to Curtis. He is most definitely not your average "car salesman". Curtis treats you as a person, not a sale, and that is a quality that is hard to find. He was able to show me brands and models that would fit my budget and was not pushy about any aspect of the purchase. He took all variables into consideration and was able to pair me with a car that fit my everyday needs without breaking the bank. Car buying is typically viewed as a dreadful experience, but Curtis gave great customer service and went the extra mile, and that is why I gave a 100% rating.
Hariom
2 de abr. de 2013
Great dealership and everyone there was very helpful. I will tell all my friends and family about the customer service I got from Manish and everyone.
jchevet
2 de abr. de 2013
Two weeks ago, on March 16, my family and I went to purchase a new car. We were interested in Hyundai for their 5 year (200) bumper to bumper warranty but we did have a few questions. We were fortunate to encounter Larry Fitzpatrick, sales agent. Not only did I meet someone who shared our family's name, but was also a former Army vet of 20 years (as I am myself as well). We told Larry that we had just lost our grandfather (whose name was also Fitzpatrick) and that he had left us 20,000 dollars, and we did not wish to exceed this amount. Larry was incredibly sincere to this request. We spoke for a while, and during this time, he also explained to me each and every advantage to the Elantra, the Sonata, and the Tuscon (models that fell approximately within our price range request). After we test drove a couple of models, we went inside and Larry was additionally extremely helpful as well as generous in what he would give us for our trade in, and also threw in a 500 hundred dollar discount since I had been a former veteran. Our family could not have been more pleased. Aside from a relatively easy, and quick shopping experience (a rare occurrence in the auto industry) it was fun to speak with someone who was distant family, had formerly served, and also used to live in Hawaii as I had. As one who has worked only briefly in sales, I believe that a key component of good salesmanship is promoting a product while making the client believe that it is in fact the CLIENT's decision. Unfortunately this is rarely seen today, but Larry has mastered that craft! great experience. I look forward to returning.
jenn8ifer
2 de abr. de 2013
My salesman, Viktor, was great. I initially went into test drive the Kia Sorento, but decided I wanted to test drive the Hyundai Santa Fe as well. Viktor went with me to the other dealership and did not try to push a sale, which was nice for a change. He was very informative and friendly throughout the day and was always more than willing to find out information for me. I was impressed with both Rick Case dealerships and received friendly smiles from everyone there. I would definitely recommend shopping at these two dealerships vs some of the others in town that I did not have good experiences at.
lbussell
1 de abr. de 2013
The team did a great job making sure that I was able to take advantage of the best option for me. I really appreciated the way everyone rallied around to make the deal happen. I have gotten so many compliments on my Optima and have made several recommendations to Rick Case. Great Job everyone!!!!!!!
JohnFerihan
30 de mar. de 2013
We had been in the market for a Hyundai Genesis for several months when we decided to check the used inventory at Rick Case Hyundai Duluth's online website, and found a black 2012 Genesis R-Spec w/ less than 10K miles. We immediately called to confirm that the vehicle was still available before driving up to the lot, and spoke with Brandon Calvin who confirmed that it was there. Brandon held onto the keys until we arrived about an hour later. Brandon greeted us with a very professional demeanor and immediately took us to see the R-Spec. The car was in pristine, near perfect condition, and drove like a charm on our test drive. Throughout the entire paperwork process, Brandon was very professional and sold us on paying to have the car CPO'd in order to reinstate Hyundai's original 10-year 100K mile warranty, and take advantage of Rick Case's 20-year 200K mile power train warranty. Karrie Ramel handled our financing of our new Genesis with the utmost professionalism, and managed to keep our payment within our target range. We have already committed to making our next vehicle purchase (an Audi S5) from Rick Case based on our overwhelmingly positive experience with RC Hyundai Duluth.John & Ferihan T.
Hariom
30 de mar. de 2013
Great customer service by everyone at Rick Case Hyundai and Manish was best salesperson I met so far!
lgantt
29 de mar. de 2013
I have been getting solicitations to swap my Tuscon back in for a lease on a new vehicle. I was pretty skeptical since my lease is not up for over eight months. But, it appeared I could actually get a new vehicle (wanted to switch to a Sonata) and avoid end of lease issues like over mileage, damage, etc. Curtis was prompt and courteous and, most importantly, was not pushy. He took the time to show us several vehicles and catered to my family for a great test drive experience. Curtis and the other folks stayed well after closing to get my new vehicle ready. Everything went very smooth. No surprises. I would recommend anyone who is thinking of turning in their leased vehicle early to speak to Curtis. I was very happy with the deal. I got a better vehicle and I even saved some money on my lease payment and (my stipulation) didnt give them a dime! Great experience.
11mechelle
29 de mar. de 2013
Fred Scott is the best. He made every thing possible. He was very friendly and very patient. I will be coming back to Fred Scott.
margueritemassey
29 de mar. de 2013
Manish was very helpful and courteous and followed up promptly and regularly without being overbearing. If there were a Hyundai place in Athens, I'd have purchased one.
jguy75
28 de mar. de 2013
My wife and I had been to many dealerships in the last month all over metro Atlanta, and this dealership by far is the most untrustworthy of them all. The first thing we always tell the sales person is we aren't going to buy a car for a least 6 months, and we are just looking at different options. Every time each sales person has been very helpful in letting us sit in the cars, providing information about the cars, and pleasant at the various places. We thought Rick Case was going to be the same experience, however when we got there they insisted we test drive the car we were looking at. Once we were done we went inside the showroom and I advised the sales person and the financial manager, Casey Lloyd, of our situation. We knew that due to our current situation, that we were not in position to drive a car of the lot that night. I also advised that when I buy a car I want to be in position where my car note was $75-$100 less than it is now. I was then advised that if they did a small soft credit inquiry they would be able to tell me would needed to be done to help me get to my goal. At that moment I specifically told them I didn't want a hard credit inquiry on my report. They assured me more than once that it would be a soft inquiry, so I went ahead and allowed them to help. After about 15 minutes of waiting the sales person comes back and advises that if I do as I had planned they would be able to get me into the car at $500 - $550 a month and this should be my goal for the next 90 days. I was also advised that it would be impossible to get a car note less than I have now. Figuring the car was only $23,600 and I am willing to put $5,000 down, the proposed payment was hard to choke down. Who in their right mind would pay 25% interest with a total payout being above $10,000 over sticker, and that doesn't include the down payment. No big deal that we didn't drive off with a new car because that wasn't our goal. My wife and I had a good laugh about it until 2 days ago when my credit monitor sent me an e-mail saying there was a new hard inquiry on my credit report, and of course it was from Rick Case. It's one thing to be feed BS about loan amounts, but it should be illegal for a dealership to ding your credit score after saying no to a hard inquiry. The sales person must have said a 100 times I want to change people minds about how they view the car buying experience. If that's the case then they need to learn from the previous 10 dealerships we visited in the last month.
luzmaria
26 de mar. de 2013
On January 26, 2013, I went to the dealership to buy a car. Mr. Butler approached me at the parking lot. I told him I wanted to test drive a 2012 Elantra Touring, We went for a drive. That day, we did not come to an agreement. Mr. Butler called me after a week trying to get my business back. After many weeks of negotiating over the phone, and agreed into a fixed price, I told Mr. Butler that I was going to be there on Friday, March 22 at noon to purchase the car. On Friday I was running late so I called him and left him a voice mail that I was going to be there by 4:00PM. Right at 3:00 I called his cell phone because I wanted to make sure he was going to be at the dealer at 4:00. He said yes. When I got there, I asked him where the car was and he told me that somewhere in the back. My friend, the one who drove me all the way there wanted to see some SUVs so we asked him to take us to the lot.. When we came back in the shop, all of a sudden he offered me another car because the car that I was ready to buy had been sold. I did not like this way of making business of Mr. Rick and Mrs. Rita Case.
beth2070
25 de mar. de 2013
Manish exceeded my expectations and changed my opinion of the horrible car salesman. We bought our car with such ease. I highly recommend him! He was fair, trustworthy, and extremely helpful in all aspects of our car purchase!
blayne35
24 de mar. de 2013
Manish was exceptional! Took his time to explain everything to us. Very attentive and detail oriented. We got exactly what we wanted and needed. And the finance manager Zak was also wonderful. 5 out 5!!
Byrds
24 de mar. de 2013
We had already negotiated a great deal on a Honda Civic Si at another dealership, but something made us walk away and think about it. Hyundai was not even on our radar, but somehow it came to mind the next evening, so we researched the Genesis. It looked great in the pics, but the real test was to see if my 6'7" boyfriend could sit in it comfortably. We went to Rick Case because it was the nearest dealership open on Sundays. David Butler greeted us and sat us down to talk about why we were there and what we were looking for. He was very laid back and easy to talk to. We did not feel pushed at any time by him or anyone else. My BF fit in the Genesis coupe with plenty of head room and his knees weren't up to the dash, not to mention the car performance was excellent. It is an awesome car, and David made negotiating fun and easy. We arrived only to do a test drive, but ended up buying right away, and walked away with an awesome deal. Our lower rating on price is not the dealers fault... The Genesis is generally priced a little higher than we were intending to go. However, it was an easier decision to buy the Genesis rather than the Honda. Talking financing with Claud was not bad either. He was very helpful and personable. Even though it was by chance, we are glad we ended up at Rick Case Hyundai in Duluth! Thanks David!
faithjy
23 de mar. de 2013
Fred Scott was very helpful that all the services he provided were great. I was very satisfied with how he provided his service. I would definitely recommend this place to anyone.
cnmstar27
23 de mar. de 2013
Manish was very helpful. Great customer service friendly and assuring as well... He was very assuring. Explained everything thorough. I would refer to Rick Case based on my experience with Manish
sgray47
23 de mar. de 2013
I have giving the rating due to the excellent customer service I recieved and the details I was given. They made me feel comfortable with my decision and I feel as though it will benefit me not only in the transportation area but also to build my credit. I am very satisfied with the purchase of my vehicle.
tjones504
23 de mar. de 2013
My overall experience with Rick Case has been awesome over the last 10 years. This is my 3rd vehicle that I purchased from them and I love it! The staff is very friendly and I couldn't have asked for a better person to work with. Fred was my salesperson, and he definitely gave me what I was looking for.
Adventures2013
23 de mar. de 2013
Fred is an awesome guy. Everyone here is great. They are honest and trustworthy. I came here, didn't know what I wanted, but Fred was patient, asked all the right questions and we found the right car.
"SGraY"
23 de mar. de 2013
I have giving the rating due to the excellent customer service I recieved and the details I was given. They made me feel comfortable with my decision and I feel as though it will benefit me not only in the transportation area but also to build my credit. I am very satisfied with the purchase of my vehicle.
Shahinfarajolah
22 de mar. de 2013
Manish was great! My entire experience couldn't have been better. Manish answered all of my questions and showed me how everything worked on the vehicle. Stephan the GM of the store was very hands on and made my business feel appreciated. If you buy a new Hyundai from anywhere else you simply paid to much. The 20 year/200k warranty is also a great perk to buying a car a Rick Case. Thanks Manish and Stephan I love my new car.
leelee1234
22 de mar. de 2013
Manish very good with people and know how to take care of his customer and help do everything fast and easy. Everyone very good at Rick Case
leelee1234
21 de mar. de 2013
Manish very good with people and know how to take care of his customer and help do everything fast and easy. Everyone very good at Rick Case
lisarhodes9988
21 de mar. de 2013
Extremely EASY purchase. I walked in early and was taken care of right from the start! Larry was AWESOME and had my paperwork done prior to my arrival. He also had my trade-in info at hand.... so all that had to be done was my old car inspected and a value determined. Shawn was GREAT in the finance department getting everything taken care of for my new purchase!!! I love, love, love, love my new car!!!
Lisa
21 de mar. de 2013
Excellent Dealership!!!! Staff is very friendly and helpful. Everyone is eager to assist you and make sure you're very comfortable. You can tell they take pride in their work and their facility. I will be back for my next purchase!!!!!
Raffikki5491
20 de mar. de 2013
I just just totaled my 2002 Eclipse and was in the market for a 2006 or above Eclipse. I wanted to avoid a dealership at all cost just to avoid all the hassle you hear about. I got to say though, I decided to take the risk and I'm glad I did. Curtis was the first employee to approach me and brought me inside to talk about what kind of car I was looking for. We sat down and instead of trying to sell me on the first car we saw, he actually took the time to find out exactly what car I wanted. After establishing that I was in the market for a 4th gen. Eclipse he then showed me the two they had along with print outs and KBB values and such. At first I had told him I was looking for a blue one and he then proceeded to ask around other Rick case dealerships to see if we could find it, unfortunately he couldn't. He had sold me on a 2008 Eclipse but I didn't want to jump into it without doing research and was a bit hesitant to buy a 2 door car because of the high insurance. Curtis then told me that he would look around for a sporty looking car in my price range with 4 doors. He kept in contact with me and we eventually looked at another car to fit my needs. Curtis was very respectful with the fact that I couldn't quite decide on what I wanted, and was very patient with me as well. He would check up on me every couple of days to see if I was still interested and would always tell me about another car I might want to go see. The entire process of me deciding what I want took about a month and in that time Curtis was really cool with everything and made the entire experience perfect. I eventually ended up buying the 2008 Eclipse after Curtis had called me to tell me there was a price cut. It has been about a month and a half since I got the car and Curtis has just called me to see how I am doing and if the car is everything I wanted. He's a real friendly and charismatic guy who is genuine when it comes to getting to know his customers and building a solid relationship even before the car negotiating starts. He was patient with me and that meant a lot considering most salesmen just try and make a sale. There was a small issue with the dealership itself that kept the experience from being perfect, but ti had nothing to do with Curtis. If you ever go to Rick case Hyundai, don't settle for anyone other than Curtis, you won't be disappointed.
Janet H.
20 de mar. de 2013
My experience at Rick Case Hyundai was the best. Everyone I came in contact with was friendly and helpful. Manish Rajpurohit was my saleman and was there for me throughout the whole buying process. I would totally recommend Rick Case Hyundai and Manish Rajpurohit to anyone.
Marie D.
19 de mar. de 2013
I am in a difficult situation and Emmanuel has been wonderful thus far. My son is in School in Atlanta, and his car was totalled a week ago. He is extremely busy and his phone has died as well. I am in the New England area talking & emailing back & forth with Emmanuel. He has been so helpful and is prepared to assist my son when he can finally get in there and decide if the Sonata is the right car for him (I believe it will be). I am just so thankful to feel so comfortable sending my son to a genuinely caring and understanding person as Emmanuel. I hope that my son will have a beautiful Sonata by week end.
denardash
18 de mar. de 2013
Manish is the best sales person I have ever worked with. Manish was extremely friendly, knowledgeable and willing to answer all of my questions and concerns. I enjoyed my entire experience with the Rick Case team.
DissapointedwithRickCase
18 de mar. de 2013
I read an advertisement on Craigslist that Fred Scott posted. Called Fred. Went to visit Fred at Rick Case Hyundai Duluth. When I arrived from the Start Fred seemed to be a pleasent fellow. When he showed me the vehicle it was nice. When it came down to price Fred would not sell me the vehicle at the Internet Price. I had spent 3 hours at Rick Case Hyundai still trying to purchase and they did not come down in price. I called a couple of dealerships while I was at Rick Case Hyundai Duluth and I spoke with someone at O'Brien Hyundai in Lilburn . The salesman was nice on the phone so we decides to drive to lilburn. We met with the salesman and he sold me the Sonata for $1400 below what Rick Case had advertised it for. We Purchased our vehicle from O'Brien Hyundai and we will tell everyone of our friends and family we were treated like we were number one. Obrien Hyundai said Lowest Prices Guaranteed and now I am a believer. Good Bye Rick Case Hello Obrien Hyundai we will be a customer for life.
jsilman
14 de mar. de 2013
I visited the dealership under a rather unique situation. I was in the maintenace section having some minor concerns checked out with another vehicle I had recently purchased. I noticed a flyer about trading up your vehicle. I talked to a young man in the maintenance section about the program to get some information about the program. He then put me in contact with a salesman to discuss the program with me. He was very attentive as I explained my unique situation. That person was Larry Fitzpatrick and after a short discussion, we were able to immediate connect due to his knowledge, highly professional and personable manner. While tense about the situation at first, Larry quickly put me at ease. During our discussions we quickly learned of both our previous military experience and shared some of our tales of our former military lives. After that we discussed my desires and he quickly took me to the parking lot with the vehicle I was interesed in. We took a test drive and during the drive explained in detail the features. After the test drive we discussed the the terms and proceeded to finalizing the paperwork. I found the paperwork and the entire process handled in a professional manner and very efficient by all concerned. All my questions were quickly answered. After the paperwork was completed, Larry helped me to transfer all belongings from one vehicle to another. He then did a complete walk around with me explaining as we walked. Then he ensured that my bluetooth was setup and functioning properly. He has continued to followup on a regular bases to ensure my satisfaction. The sum of the total experience is the basis of my overall rating of the dealership and Larry Fitzpatrick. I came in a slightly unhappy camper and left totally satisfied!
georgiagirl71957
12 de mar. de 2013
From the time Manish called me in response to an online inquiry, he was been there for me every step of the way. Manish has outstanding customer service skills and wants his customer to be happy. When Manish was busy, Emmanuel stepped in to help and was also very attentive to the what the customer's wants/needs. Last,ly Zak made signing the papers as painless as possible. The experience I had at Rick Case Hyundai (Duluth) changed my mind about car dealerships. I could not be happier with my experience at Rick Case Hyundai and/or my new Santa Fe!!
jkenny6045
8 de mar. de 2013
Buying a car from Jay was the only pleasant car buying experience I have ever had. He actually lived up to all his promises. Highly recommend.
ymb642
7 de mar. de 2013
I rate the dealership low because of the customer service I received when I arrived. When I first got there I waited about 30 minutes for someone to acknowledge me or even offer assistance. I seen a lot of sales persons sitting around and they did not bother to get up from there desk to ask if I needed help. After waiting 30 minutes I decided I was going to leave then comes Larry Fitzparick walking from out of the back office area and said hello gave me his name and ask if he could be of help. I told him yes and that I was about ready to leave because I have already been here for 30 minutes and not one person offered any help and here is the big problem, there were no other customers there so you have about 10-15 sales persons sitting around doing nothing. I was not pleased at all, because I thought, hey guess no body wants to make money today, so I was about to leave and head back to the Honda dealership. So then as I began to talk with Larry more and tell him what we were looking to do, he was Awesome! Larry is a very friendly and likeable person, he made me the wait worth staying after we begun to discuss what I was looking to accomplish that day. My family and I actually came looking to purchase a used vehicle but with the help of Larry Fitzpatrick we were able to do better than that. We went back and forth with ideas on how to accomdate my mother in a nice little brand new tuscon which she truly love and so do I. It's because and only because of Larry and his the GREAT Customer skills that he provide to us during our time at this dealership that I would even come back to purchase another vehicle from this location. Larry Fitzpatrick is the type of sales person that I would alway like to meet when I'm in the business of purchasing another vehicle. I can't say enough about the display of his customer service skills, he made us warm up to him, because I can tell you in the beginning I was already mad from having no one offering me type of acknowledgement, so I was kind of cold and a little distant. I after talking with Larry things began to turn around in a better direction. Like I said he me talking and laughing. So for Larry he went above and beyond to help my family and I and I for one am great full for his customer satisfaction skills. He even called after we purchased the car, the next week to make sure we were enjoying it, and even after that he continued to follow up once a month since we purchased the car to make sure that my mother is still enjoying it. Now if that's not GREAT Customer Service, then someone needs to show me better. It's because of Larry and they way he treated us and offered us assistance that I am able to write this. I cannot say enough about this man and the way we left the dealership, we were beyond happy. If any of my family members or friends where in the market to purchase a Hyundai I would send them to Larry Fitzpatrick and only him. Let me say in closing, that if Larry should get the chance to see and read this that I want to again say THANK YOU!!! You are such an AWESOME and GREAT Sales person and I could not have asked for a better person to work with. If there is a rating level, you super exceed 10 in my book. I'm glad I had you to work with and from now on you are the person that I will continue to ask for should I return or even refer my family and friends. I look forward to seeing and working with you again. Thank You!! Yolanda Bryant and Ella Mae Reed
Katz55
7 de mar. de 2013
I was looking for a newer car than the one I was driving. A friend recommended I go to Rick Case Hyundai in Duluth & Larry Fitzpatrick. I called Larry to see what they had in my price range. Larry told me what they had and suggested I come in to look at the 2 used cars he recommended. Larry greeted me on my arrival & was very knowledgable & laid back and easy to talk to . I felt like he really listened to what I wanted and he told me about a 2010 Elantra. I test drove it, liked the way she handled the road and decided that was the car I wanted to purchase. I felt like the process went by fast and it was pretty easy. I walked out of the dealership with a smile on my face and a used 2010 Hyundai Elantra that drives like a dream. I really appreciate the customer service I received that day from Larry, he is not a pushy salesman, which I appreciated. You don't come across many sales people like that anymore. Larry calls monthly to check on how my Elantra is doing. I noticed a cigarette smell in the car, I took it back and they put an ionizer in my car and it seemed to work. I recommend Larry Fitzpatrick & Rick Case Hyundai to all my friends.
Katz
7 de mar. de 2013
I was looking for a newer car than the one I was driving. A friend recommended I go to Rick Case Hyundai in Duluth & Larry Fitzpatrick. I called Larry to see what they had in my price range. Larry told me what they had and suggested I come in to look at the 2 used cars he recommended. Larry greeted me on my arrival & was very knowledgeable & laid back and easy to talk to . I felt like he really listened to what I wanted and he told me about a 2010 Elantra. I test drove it, liked the way she handled the road and decided that was the car I wanted to purchase. I felt like the process went by fast and it was pretty easy. I walked out of the dealership with a smile on my face and a used 2010 Hyundai Elantra that drives like a dream. I really appreciate the customer service I received that day from Larry, he is not a pushy salesman, which I appreciated. You don't come across many sales people like that anymore. Larry calls monthly to check on how my Elantra is doing. I noticed a cigarette smell in the car, I took it back and they put an ionizer in my car and it seemed to work. I recommend Larry Fitzpatrick & Rick Case Hyundai to all my friends.
phardin23
4 de mar. de 2013
I had a great experience working with Manish. We live in Athens GA and Manish was service oriented enough to bring paperwork at night to Athens for signature. I would recommend Manish to anyone. Thank you Manish!
dooleydog
28 de feb. de 2013
Excellent online service provided! Once I came into the dealership, Manish was very professional. He stands by his word and makes it happen for the customer! Thank you.
rmgarrett
28 de feb. de 2013
This was by far the most pleasant car buying experience I've ever had. They had plenty of inventory, Manish was extremely accommodating, and the negotiations only took one counter offer. They came back with a very fair offer and the entire place seemed willing to work with you. Manish also was extremely generous in helping me install my children's car seats and moving over all of the belongings. Highly recommended.
Wods102
28 de feb. de 2013
Manish was great. He want gave us good service and he was very helpfull. Very clean and nice dealership. They believe in good and clean business.
likemygenesis
28 de feb. de 2013
I went to Rick Case to buy a used Genesis in January. When I arrived on the lot and started looking at the selection, Larry walked up and introduced himself. Larry is very friendly and knowledgeable, highly recommend asking for him if you are looking to buy a used or new car. After making my selection, Larry worked with me and the folks at Rick Case to get the best price possible. After that, he worked with me on getting great financing terms. All in all, it was a great experience with both Larry and the Rick Case dealership. Everyone is very friendly and eager to work with you. Highly recommend!
JemM
28 de feb. de 2013
Went in for a service on my Veloster, Monica always helpful, she has always been my service advisor. Ended trading up to a Genesis thanks to the help of Manish, his knowledge about the car and all the features was impressive. Zak handled the details, $$$; it was almost painless. This is my 7th or 8th Hyundai - all from this dealership. EVERYONE is very courteous, helpful, and knowledgeable plus I have NEVER felt pressured. These are the reasons I keep coming back to this dealership, and Hyundai performance keeps me in their automobiles.ps: The Genesis is a superb machine!
Manutinu
28 de feb. de 2013
When I arrive at the dealership met with Manish and came across very helpful and nice and at the end that was very true. We will buy more cars from these guys and tell everyone we know.
JemM
28 de feb. de 2013
Went in for a service on my Veloster, Monica always helpful, she has always been my service advisor. Ended trading up to a Genesis thanks to the help of Manish, his knowledge about the car and all the features was impressive. Zak handled the details, $$$; it was almost painless. This is my 7th or 8th Hyundai - all from this dealership. EVERYONE is very courteous, helpful, and knowledgeable plus I have NEVER felt pressured. These are the reasons I keep coming back to this dealership, and Hyundai performance keeps me in their automobiles. ps: The Genesis is a superb machine!
Willnidg
28 de feb. de 2013
I am all about customer service and this place gives best customer and straight forward with price. Process is very and clean. These guys help you all the way. Manish was great.
FinesseW
28 de feb. de 2013
Walking into the dealership I was initially very nervous. This was my first car and I had heard so many horror stories that I expected my experience to be somewhat the same (brought my mother and a family friend with me because I was so scared). Turned out I didn't really need anyone with me. Larry was so laid back and easy to talk to. I felt like he really listened to what I wanted and he delivered; hassle free. I also felt like the process went by fast and it was pretty easy. I walked out of the dealership with a HUGE smile on my face and a new 2013 black hyundai accent. I really appreciate the customer service I received that day from Larry. You don't come across many people like that anymore.
gdani
28 de feb. de 2013
Rick Case Hyundai was very helpful in finding right car for me. Very easy and fast process. Everyone very nice and helping people at this dealership. Manish was very helpful
lady_finesse1
27 de feb. de 2013
Walking into the dealership I was initially very nervous. This was my first car and I had heard so many horror stories that I expected my experience to be somewhat the same (brought my mother and a family friend with me because I was so scared). Turned out I didn't really need anyone with me. Larry was so laid back and easy to talk to. I felt like he really listened to what I wanted and he delivered; hassle free. I also felt like the process went by fast and it was pretty easy. I walked out of the dealership with a HUGE smile on my face and a new 2013 black hyundai accent. I really appreciate the customer service I received that day from Larry. You don't come across many people like that anymore.
goni
27 de feb. de 2013
Customer can not get any better custoner service then here. Manish was best salesperson he did everything I ask him for. I will send all my famiky and friends here.
dkell9394
26 de feb. de 2013
Marty has always provided tremendous customer service, and I would highly recommend that if you are in the market for a new car, please ask for him. He makes the process quick and easy--with no haggling. He's top-notch!
ac012669
25 de feb. de 2013
I was very pleased with the service we received from both Emmanuel and Karrie on my new car purchase. They were both very friendly and professional.
cantrell6900
25 de feb. de 2013
Overall our experience was really good. The only real complaint I have is the time involved the day we purchased our car. We were in the dealership for over 5 hours.
Travelingtom90
24 de feb. de 2013
Fred was great to work with .He was very patient with me while I made my decision on my purchase. He was willing to do whatever it took to get me I the car I was comfortable with. I would recommend Fred to anyone in the market for a car. All the staff at Rick Case make me feel great about doing business with them.
tmuum
24 de feb. de 2013
Great experience to find my car. I was not clear on what I wanted but they help me all the way to find right car and finance for me.
Travelingtom90
24 de feb. de 2013
Fred Scott was great to work with .He was very patient with me while I made my decision on my purchase. He was willing to do whatever it took to get me I the car I was comfortable with. I would recommend Fred to anyone in the market for a car. All the staff at Rick Case make me feel great about doing business with them.
Janet13
24 de feb. de 2013
We loved working with Fred Scott from the moment we walked into the Rick Case Hyundai dealership and met him, all the way through the process of selecting our new car and then actually purchasing it. Fred was very knowledgeable and very customer oriented. He was very friendly and really cared whether or not we would be happy with the car we would eventually select. We appreciated all his help and the fact that he likes to keep his customers happy even after purchasing their car by way of his website. We're sure we will be using his website more and more as time goes on. You sure do have one Excellent Employee with Fred Scott!
mumm1
24 de feb. de 2013
Great experience to find my car. I was not clear on what I wanted but they help me all the way to find right car and finance for me.
J Donald
24 de feb. de 2013
My husband was impressed with tv ads for the Kia Optima and wanted me to see the car since I was not leaning in that direction for a new car. We did not go to actually purchase that day but Perry Mallory met us in the parking lot and answered all our questions, showed professionalism and knowledge of the car, was friendly, courteous and displayed no pressure tactics. After a test driive, I was impressed and after driving Cadillacs and Buicks all my adult life, I believed I could make the change and be very happy driving a new Kia Optima with all the extras included. Perry has continued to check up on us to be sure we had no questions which is appreciated. I presently have about 3500 miles on my new Kia and plan to schedule the first maintenance checkup at Rick Case. After driving a short time, the "low tire pressure" indicator came on and I called the Service Department and "Randy" told me to bring the car in and he would make sure everything was all right. I went right in and was very pleased with the service I received in the Service Dept at that time.
emschristianson
23 de feb. de 2013
We had a great experience here. No nonsense and no hassles, although we were very clear going into it what we were looking for and what we were willing to pay. I would recommend this dealership to anyone looking to buy or lease a new or used Hyndai.
CBP50
23 de feb. de 2013
Brandon Calvin worked with us for two months to get us our vehicle, never pressuring merely considerate of our needs, budget and timing. Excellent experience.
kamiller007
23 de feb. de 2013
This was the easiest hasslefree new car purchase we have ever experienced. I did my whole deal over the phone including getting a quote for my trade in site unseen and the price I said I would pay for the car. Larry called me back within 30 minutes to tell me we had a deal. (I never heard back from two other dealers that I made the same offer too). When we arrived to buy the car I expected changes to the deal or ad ons, price to go up etc. The price was exactly the same as the buyers order Larry had faxed me a few days prior. Everything was ready to sign when we got there. The whole deal took approx. one hour from the time we walked in until we were driving out in our new car including the finance office. Larry was great when we were first shopping trying to decide what we wanted. He spent quality time with us, no pressure and no rush. It paid off for both of us. I since had a service appointment with them to get my oil changed ($19.99) and tires rotated for an additional penny. This was on a busy Saturday morning. When I arrived it was packed. I thought I would be there 2 to 3 hours. I was in and out in one hour and they even fed me, grilled hamberburgers and hot dogs AND I received a free gift of my choice when I left. I have recommended Rick Case Hyundai to many people. We we get ready to buy again, Rick Case and Larry Fitzgerald will be more first choice. BTW, we bought the 2013 Hyundai Tuscon and love it!
danielkahn
23 de feb. de 2013
Emmanuel did a really good job from introducing himself to working to get me out of my Elantra into the Tucson vehicle. Overall he made sure that I was satisfied.
pinochio
22 de feb. de 2013
Larry is laid back, so he's not a high-pressure salesperson. His enthusiasm for the product is contagious. He also has an "aura" of honesty and trustworthiness.
Kllykmeek
22 de feb. de 2013
Purchasing my 2013 Sonata at Rick Case was simply the easiest and most pleasurable car buying experience that I have ever experienced. Larry worked on my approval before hand, and upon my arrival to the dealership all I had to do was pick my car, test drive, and sign the papers. I recommend Rick Casr Hyundai and Larry to everyone who wants a worry free car buying experience.
elyse817
21 de feb. de 2013
I have never bought a brand new car before. I spent months reading reviews and searching for dealerships as I did not want to have a bad experience. Several weeks before I made the trip to Rick Case, I emailed Larry Fitzpatrick and started asking questions. I was very noncommittal and wanted to take my time. He answered all of my questions and never pressured me to make an appointment or come to the dealership.Before I arrived, I had decided on a 2012 Hyundai Sonata because it was in my price range. When I arrived and met Larry, he never even showed me a 2012 model because he said that he could get me a 2013 model within my price range. I think the thing that impressed me so much about him is that he is genuine. I'm not sure I've ever used that word to describe a salesperson before, nor am I likely to use it again. He could answer everything I wanted to know and still had time to share who he was with us and get to know us. I had such a wonderful buying experience with him that I've recommended him to my friends several times. Larry checks on me and the car regularly and works to build a relationship with me to make sure that I continue to be a satisfied customer. I won't even consider buying a car from anyone else unless I have no choice.The Rick Case dealership is also the best dealership! The level of industry knowledge they possess and level of customer service far exceeds the competition. I look forward to bringing my car in for service because I know it will be a pleasant experience. They have the largest inventory of any Hyundai dealership in the world, they offer the best warranty and they are willing to negotiate. I would recommend to anyone looking for a new or used car to at least make sure that Rick Case Hyundai in Duluth is one of the showrooms you go to. You will not be disappointed.
Joth0011
19 de feb. de 2013
Great customer service and best price Manish Rajpurohit was great and was there with step of the way!
knightp1
18 de feb. de 2013
I could not be happier with the service I received at Rick Case Hyundia in Duluth. Larry was so easy to work with and called several times to check on me. He helped with my questions with no complaint. I did not have to haggle over price or financing. I will be back and send all my friends and family to go see Larry!
Jasv0011
18 de feb. de 2013
Great customer service and very nice person very helpful. He did everything we ask him to do. Great dealership and very easy to work with. From driving the car to price everything easy.
hendrtl
18 de feb. de 2013
Larry was great to work with. Very professional and helpful throughout the process of purchasing the new car. I would recommend him to any of my friends or family looking for a new or used Hyundai.
willieruffin
15 de feb. de 2013
I did not intend to puchase that day, but after talking to Fred, I was convinced that with the amount of the trade and the peace of mind of having the best warranty out there. It only made since to purchase that day
khines20
15 de feb. de 2013
Larry was great. I located the vehicle online and contacted him. When he was not available to complete the process, he lined up for Jay to finalize. The customer service and friendliness was wonderful. Larry continues to check on me to see how the car is and if I have any needs monthly. My experience with my first Sante Fe was not a good experience but Larry was very supportive in the process of exchanging to another Sante Fe. I would recommend Larry for a satisfaction guaranteed purchase.
Jbirdlw
15 de feb. de 2013
I had been researching used Genesis sedans for a few months and this dealership consistently had a good selection of various option packages with fair pricing. And compared to other dealership, they actually have what they advertise. Fred Scott was great to work with and answered many questions before I made the four hour trip. I purchased a car over Thanksgiving weekend and drove down from the Charlotte. Fred waited for me after hours on a Saturday night and had the paperwork ready. From the time I arrived with my trade, I was in and out in under 45 minutes. Overall, a great experience and love the Genesis Tech package! Thanks Fred!
Begga
15 de feb. de 2013
I went to Rick Case dealership Duluth (Hyundai) looking for a sedan car. My first thought was about a 2006 Sonata, but at the first look at a grey 2011 Sonata GLS I was simply captivated!! Mr. Emmanuel Kubandi noticed that and found out the way to make meet my needs and budget with an interesting opportunity. Now I have my perfect car (excellent MPG, high level equipment, nice design and great interior comfort) at almost the same conditions I'd have asked for a 2006 model. I really enjoy my new car and I strongly recommend anybody to meet these people, they know the business they're doing.Thank you Mr. Case, Mr.Emmanuel and all the Duluth Team.
bpsmith
15 de feb. de 2013
I bought a new Santa Fe in March 2012. I was promptly greeted by Larry Fitzpatrick when I walked into the dealership. He was very professional and friendly. I knew I wanted a Santa Fe and described exactly what I was looking for. Larry lead me immediately to the perfect automobile. He made the sales and trade-in process relatively easy. Over the past year he has been very friendly, checking in numerous times to make sure I am happy with the vehicle and to see if I needed anything. I would recommend dealing with Larry.
bobdbaker
15 de feb. de 2013
What a awesome dealership! From the time I walked in the door and was greeted by Stephan the manager and then introduced to Manish to the time I pulled away with my new Hyundai. My wife and I was just out looking at cars and as soon as a salesman would come out I would drive away. When I stopped at Rick Case Hyundai I ask if they had any Accent Sedans. We then met Manish and he showed us a few cars then Manish went and got a new one. We test drove it and loved it. Everyone at Rick Case Hyundai was so friendly and helpful. Manish explained everything to us and offered us a great price. I went back on Monday morning with my trade in vehicle and we deiced to purchase the new Accent. We went back with Shawn to sign all the papers. Shawn was very professional and explained everything. I love my new Hyundai I am getting even higher gas milage then posted. I can not say enough about Manish! He is professional, friendly, thorough and honest. As much as I hate going to a auto dealerships Manish and Rick Case Hyundai made this an awesome experience! I am loving my new Hyundai!
kghughes2013
15 de feb. de 2013
This was by far the best car buying experience I have ever had. Once Manish took over it was all smooth sailing. I did not have to do anything except test drive the car I already knew I wanted. He brought it to me at my work, which was a first. I was so happy about that as I work in the Dunwoody area. He brought the car to me at 10, I drove it,when we got back, I said okay I want it. He handed me the keys and asked what time he should be back to finalize the paperwork. I was so impressed. We met back at my work at 2:00. Since I was not financing it took less than 5 minutes to do the paperwork. So, on my end I could not have asked for a better salesman. He truly went out of his way to make this again the best car buying experience ever. He will be the person I call when I am ready to buy again. So if you want a fantastic experience than by all means ask for Manish. He will do what he has to to make it the best experience for you. He gets a 10 even though they stop at a 5 rating. It has been exactly one week since I bought my 2010 Tucson and I am absolutley LOVING IT!!!!!
Sharonsm
15 de feb. de 2013
Fred Scott was my salesman and did an excellent job in helping me obtain my Sonata within the price and monthly amount of what i had budgeted. He explained everything in detail regarding my car and future car care. Fred was very courteous and professional during our dealings. Fred is an asset to your company. My experience of purchasing my car was painless.
kjstanfield
14 de feb. de 2013
It's not an easy task to survey a lot full of beautiful cars and find the one that is most suited to you. Larry Fitzpatrick came out to greet us and was friendly, personable and very knowledgeable. He offered sound advice without the pressure to make an immediate decision; and has been kind to follow up since the purchase to check on the car performance and overall satisfaction. I would recommend Rick Case Auto Mall and Larry Fitzpatrick to anyone exploring the possibility of purchasing a car.
desims
14 de feb. de 2013
I found the vehicle online at a great price. I didn't want to lose the deal but didn't have much time for car buying. I emailed Mr. Fitzpatrick and he had it ready for me when i got there. I was in and out in no time. He has also been great on follow up to make sure we were satisfied with our purchase.
olybrews1
14 de feb. de 2013
Worked with Larry via e-mail ahead of our visit as I pretty much knew we were going with Hyundai and that the choices would either be the Sonata or Elantra and whether we would buy or lease. As I inquired on-line in advance, he was the first one to reach out in person and was genuinely interested in me and what I was looking for. When I came in, Larry had the cars ready and I conducted a couple test drives that had me favoring the Sonata. Larry found the color and interior with the options we were looking for right away at another Rick Case dealership and actually drove over there himself to get the car. Negotiations went well for both of us and I left that evening with our new car. Larry was extremely personable and it was like dealing with a long time friend. Since then, absolutely love it! Would 100% recommend Hyundai, Rick Case in Duluth and then ask for Larry Fitzpatrick. You will have a great experience.
lmiller19
14 de feb. de 2013
My experience was great and everyone was really help trying to place me into a vehicle of my choice. I will come back in two to three years to upgrade from a Sonata to a Genesis. I would like to say "Thank you" to everyone that made my car purchasing successful.
beashaus
14 de feb. de 2013
Larry Fitzpatrick is honest and straightforward. The buying experience was quick and easy. The available 200,000 mile warranty is unparalleled and was definitely a deciding factor in purchasing from Rick Case.
sharonsm
14 de feb. de 2013
Fred Scott helped me find the right car for me after i had my wreck. He was very knowledgeable about the Sonata which i did purchase. He explained everything in detail. He helped me get my car payment to a manageable amount. i am really enjoying my car.
chiefjay
13 de feb. de 2013
A fantastic experience. I initially queried via the internet webpage about a Sonata. Larry Fitzpatrick contacted early the next day. I outlined the details of the car I was looking for, equipment, color, et al. Within a short time Larry responded, determined the rebates I was eligible for and provided a written and verbal quote. The Rick Case price beat two local dealerships in Florida by almost $2,000.We worked on the details, and Larry patiently gathered the needed information and documentation needed, all via long distance. I made my plane reservations a week in advance, and flew up to claim my car. Larry picked me up at the airport and brought me an outstanding, professional facility. During the drive and the next two hours, I became impressed with Larry's professionalism, product knowledge and sincerity to provide good service and a good product. Being a fellow veteran, we shared stories of service and family. If Larry's boss is reviewing this document, I must proclaim that you have an outstanding colleague in your organization. He represents your company well, provides the ultimate in customer service, and is a real human being. I look forward to visiting the dealership again just to visit, say hello and have the vehicle service needs handled here.Oh yes, the car. The Sonata hybrid performed as claimed on the 400 mile trip to the Florida Panhandle. I averaged 49 mpg for a good portion of the trip until I encountered heavier traffic. At 6'4", I was pleased with the tops in class numbers for head room, leg room, shoulder room, on of the main reasons for buying the Sonata.The car is great, the dealership is impressive, and I'd be proud to call Larry Fitzpatrick a friend (even if he is an old Army guy!)Jay L. USAF Ret!
msbrown12
13 de feb. de 2013
I purchased a New Hyundai Elantra (2013) from Rick Case Hyundai Dealership back in August 2012. I gave an overall rating of 5 because my experience at this dealership was excellent thanks to sale representative Larry Fitzpatrick. Originally Larry spoke and worked with my husband. Larry found a car meeting the specifications my husband gave him; however when I actually seen the car it was not 100% what I wanted. For example, I wanted gray leather seats and not tan leather seats (my husband told him wrong). Without any hesitation Larry sat down with me and discussed what I actually wanted. He made sure that I was completely pleased with my new purchase. He found me exactly what I wanted and I got tinted windows! That was a bonus to me because I didn't specifically ask for that feature; however it would have been nice to have if possible. Well, Larry must know a genie because I got them! Not only did I get all the features I wanted; he gave me an excellent deal on the price. I guess you can say the price was RIGHT! Larry was patience, friendly, and handled my transaction in a very polite and professional manner. I drove off the lot a very pleased customer. Also Larry still checks up on me periodically just to make sure that everything is still going good with me and my car. Now that's True Service!
jdavi220
13 de feb. de 2013
My experience at the Hyundai dealership back in June 2012 was perfect - and I believe a great deal of that was because of Larry Fitzpatrick. From the moment I walked in, he greeted me with a friendly smile and did everything he could to help. I was leaning towards purchasing a Veloster, but I still wanted to look around and find the best car for me, so we took about 2-3 hours going through every option within my price budget. I love my car and I still get calls directly from Larry to make sure I'm loving it as I should. I would definitely recommend this dealership to my friends (and have already). THANK YOU LARRY!! :)
Kathie215
13 de feb. de 2013
I had worked with Larry Fitzpatrick at another dealership. I saw how well he treated his customers and knew if I ever needed a car, I would deal with him. Larry let me know he was going to Rick Case in Duluth. I had an accident in December, 2012 and totaled my Honda Accord. I went back to Honda Carland to check out used cars and prices. I felt the salesman was not that friendly and he was rather pushy. I decided to call Larry, told him what I was looking for and the price range I was looking. He told me about a black 2010 Huyndai Elantra, four door they had on the lot and it was in my price range. Larry invited me to come look at it and take a test drive. I felt he really listened when I told him what I was looking for in my next car. I met with Larry, he showed me the Elantra and told me what was included. We took it for a test drive, the car was very clean and I liked the way it handled on the road. Needless to say, I was very impressed with the car and how informative Larry was. When I mentioned my daughter was pregnant, Larry showed me the car seat restraints that were already in the car. I highly recommend Larry Fitzpatrick to anyone looking for a new or used car. I also want to mention Karrie in finance. She was very good at getting my loan together and she was easy to talk to.
czekalski54
13 de feb. de 2013
Purchased a 2012 Elantra last September. Prior to my visit I researched this model and set up an appointment with Larry Fitzpatrick one of Gwinnett Hyundai's sales reps. I enjoyed dealing with Larry as he made the sale a pleasant experience, finding me a Hyundai that met my expectations and pricing. I was quite pleased with the vehicle, as it did have about 8,000 miles but was kept up well and was essentially a new car. Larry, also has made a few brief follow up calls to check on me and my purchase. Definately recommend the Hyundai product and Larry to deal with, especially if your a veteran.
Melinda V
13 de feb. de 2013
I was in the unpleasant position of having to replace my vehicle due to a traffic accident that left it totaled. I searched onlne and Rick Case in Duluth was the first place I visited. Fred Scott greeted me in the parking lot and started the effort. He provided knowledgeable information and was very patient throughout the day as I made the rounds at other dealerships, answering questions periodically during my comparison process. I finally ended up back at Rick Case and he helped work out a satisfactory deal on a used Elantra so that I could a vehicle within my budget. Thanks to everyone who was part of the process. It was not a comfortable exercise for me, but the Rick Case staff helped make it work.
CarolGrant411
11 de feb. de 2013
I hadn't bought a new car in years and was dreading the whole experience. After researching cars online, I decided that I wanted to buy a new Elantra.I started negotiating with three Hyundai dealerships via email. I let them all know exactly what I wanted, and asked who was willing to give me the bottom-line best price. I was contacted by Larry Fitzpatrick at Rick Case Hyundai, and he was giving me a way better price than the two other dealerships. I thought that surely there was going to be some glitch, some fee, that they would tack on when I walked in the door. Larry assured me that that would not be the case. Not only was he true to his word, I actually paid LESS than the negotiated price! I was extremely pleased with the whole car-buying experience. I thought I would be at the dealership for the usual 4-5 hours, but was driving off in my new car in less than two hours. Larry had everything ready, and I found Karrie in the finance department to be extremely competent and efficient. I am very pleased with the whole experience I had at Rick Case Hyundai and will definitely recommend to my family and friends!
MWKarlowicz
11 de feb. de 2013
Larry made this experience one of my best in buying a new car. He is very professional, friendly and knowledgeable. If you are in the market for a new car go and visit with him. I would highly recommend him.
marcus75
10 de feb. de 2013
Went to the dealership to look at the Genesis. We were not sure on which Genesis was THE car for us. Luckily, for Rick Case, we had Larry Fitzpatrick as our sales person. Larry was very knowledgeable, VERY personable, and let us experience all the models we were interested in without the high pressure sales pitch that some of the other dealerships on the area tried. After letting us experience the car our way, he extolled the virtues of each model, answering every question, even on the the most minute detail. We did not purchase when we came in for the test drive, but we were back the next day asking for Larry to sell us the car we wanted. From start to finish, Larry is a consummate professional had excellent communication (both in person and on the phone), and would not hesitate to recommend him for any future car purchases
big_willy51
10 de feb. de 2013
I found Larry to be very knowledgeable about the cars that he sells. He is very personable and does a great job of explaining the details of the automobile. I purchased the Genesis and am extremely satisfied with the car. I would recommend Rick Case Hyundai to anyone interested in purchasing a car.
Natalie
10 de feb. de 2013
I walked in to Rick Case Hyundai in Duluth, GA knowing exactly what I was in the market for, but walked out with exactly what I wanted. Their sales team, in particular Fred Scott, helped me find the total package I had been looking for in a car with the best financing I didn't think I'd be able to find. I ended up purchasing a 2013 Hyundai Elantra and could not be happier. After jumping from car salesman to car salesman, and crunched for time, I was relieved to work with Fred and Rick Case Hyundai in Duluth. They really listened to what I was truly wanting and worked for me to get the best deal.
PBarger
9 de feb. de 2013
I actually went into the dealership looking to purchase another model than I purchased. Larry Fitzpatrick was great. We talked throughout the test drive and when it came down to price he suggested another model, the Elantra. I LOVE my Elantra. I was ready to walk away because of the price and this model and price fit me better anyway. I would return to Rick Case, and Larry Fitzpatrick for my next car, or send any friend. They made the buying experience stress and hassle free!Pat B.Suwanee GA
Jhinckson718
9 de feb. de 2013
Great overall experience. Could not be more pleased with the treatment and experience I had with Manish and his team! Would recommend to any new potential car buyers!
Dr, Barbara A. Caldwell
9 de feb. de 2013
I would like to say that Fred Scott is the best. He worked with me and helped to drive out with a Genesis. He has been my person for some time, but this time he was the best, He listened to what I wanted an helped me to achieve my dream. I have passed out his cards and am proud to do do. Fred Scott is the best at the Duluth (Rick Case)
eudora
8 de feb. de 2013
Larry Fitzpatrick is an exceptionally nice gentleman. He did his job very well. He made every effort to provide me with the best deal possible. He has kept in touch with me on a regular basis to make sure that I continue to enjoy my vehicle and if there was any thing that was needed. He is an asset to Rick Case.It is my impression that most (if not all) of his customers have become an extension of his circle of friends.This is the third vehicle that I have purchased from this dealership. Mr. Fitzpatrick earns/deserves his high ratings.
puddledive82
8 de feb. de 2013
I had a great experience with Larry. He was friendly, informative, patient, and listened to my needs. I would recommend him and the dealership. Am very happy with my Elantra.
Debandsteve
8 de feb. de 2013
Larry made our buying experience very pleasant. There was no pressure to purchase and he was very knowledgeable of the different cars and helpful in making our decision to purchase. The delivery of the car was as promised. Larry also introduced us to the sales manager in case we needed something and he wasn't available. Larry's follow up after the sale has been consistent and he show genuine concern about how we like our car. I have recommended this dealership and Larry to friends and will continue to do so.
sbakeradams
8 de feb. de 2013
In the past, shopping for a new car was mostly an unpleasant experience. I am pleased to say that Larry and this dealership made shopping for my first new car in 10 years a very nice experience. Even though I did not end up purchasing a vehicle, I would certainly recommend this dealership and Larry Fitzpatrick to anyone.
JaclynWilliams
7 de feb. de 2013
I was taken care of very well at Rick Case Duluth. They walked me through every process and were very knowledgeable. I would definitely come back again.
liv4christ22
5 de feb. de 2013
I am very happy with the deal I got from Rick Case. I would recommend this dealership to anyone. I really enjoyed working with Manish. I am so so so so happy. Thank you very very much.
tonya.mallory
24 de ene. de 2013
From the time I walked onto the lot to the time I left RAUL JOSEPH made sure I was taken care of. Raul was very helpful in finding the vehicle that was right for me and my budget. He made sure I was getting the best deal he could possibly offer. Raul was not overbearingly persuasive. He actually gave me information and let me take my time to decide if I wanted to continue with the deal. After my purchase, Raul followed up with me for the next few days (as he said he would) to ensure I was enjoying my new car and to offer any further assistance. The one thing I was disappointed with was the fact that I didn't get a FULL tank of gas with my purchase. This dealership's rule is if the car is brand NEW, then you get a FULL tank. If the car is USED, you ONLY get $20 worth of gas; which in my case didn't even move the needle to half tank. I feel this rule is unjust, especially when I just spent $30K on a car. Used or not, the customers should get a full tank of gas. That's the least the dealership could do since they charge you a standard "$599 dealership services fee", whatever that entails, which is automatically included in your contract.In spite of the gas, I would recommend this dealership only because of the service I received from Raul.
mmtt11
23 de ene. de 2013
Great sales person and he was there to help us. It took him little while to find the vehicle we came for but he never gave up or make us feel like he did not care. He was running around to find the vehicle and finally he did and made us very happy. He made the process very easy.
Yolandawalker
21 de ene. de 2013
Great customer service. Very nice person and did everything I ask him to do. He helped me every step of the way and made car buying process very easy.
laurenreyn
14 de ene. de 2013
Curtis was amazing. I totaled my car and was looking for a used car to replace it. My fiance and I just so happened to stumble across Rick Case Hyundai. Curtis was the first one to greet us. He was very nice and personable. He took the time to access my needs before we went to look at cars. I really appreciate that since a lot of dealers just try to sell you what they want to get rid of instead of trying to understand what it is that you are trying to buy. When it was time to test drive the car I was a bit nervous since I was still shook up from my previous wreck. He was very understanding and drove us to nearby parking lot so that I could test out the vehicle. He was also very knowledgeable about all of the features as well as how the car compared to other cars in its class.After the test drive we exchanged contact info (may I add that he has the coolest business cards ever!). He texted me probably 10 minutes after we left to thank me for my time, which I really appreciate. We stayed in contact for a couple of weeks talking about options and different cars. I finally decided that I wanted a Toyota Corolla instead, but I liked Curtis so much that I told him if he could find me a Corolla in my price range, I would buy it from him even though he was a Hyundai dealer. Alas, the car that I wanted was not available on his lot and I ended up buying from another dealer. However, when I buy my next car, no matter what it is, I will go back to him first. This was the best car salesman that I have ever had and will probably ever have.
sscott723
6 de ene. de 2013
Be careful with these guys. I would suggest that you go to the Hyundaii dealership at the Mall of Georgia. This dealership promised me a price in writing for a car that they would not honor. I made special arrangements to fly back into town by the agreed date of purchase to pick up my car and close the deal and the dealership changed the price the day before my purchase. They would not honor the written agreement that I had via email. I have tried to work with the salesperson to resolve but I now believe they are the classic bait and switch dealer. I have heard very good things about the Mall of Georgia Hyundai. Please consider an alternative dealer.Good Luck.
bobtebo
2 de ene. de 2013
The most customer-service oriented sales staff I have EVER experienced. It's been a long time since I've worked with a salesperson who was not only ultra-professional and courteous, but also had a broad and deep knowledge about all of his products. Fred Scott is that kind of a salesperson. Go into Rick Case Hyundai, and experience Fred for yourself. If you're in the market for a car; low end to luxury -you will be very happy with the price of your car, and also with the concept that the salesperson was 1) truly listening to you, 2) genuinely working for you, and 3) really knew his stuff. No run-around either. They're there to sell cars, and build repeat customers. And they're good at it. End of story.
Kendall Weaver
2 de ene. de 2013
Emmanuel was great. I told him exactly what I needed and he delivered. I was nervous about choosing a car because I had my previous car for almost 10 years, and although it was time, I was not quite ready for such a committment. Emmanuel, was very understanding with me. I wish him all the success in the world. Although there have been a few kinks with the car, the service department and Emmanuel have been very accomodating throughout the process. I would highly recommend this dealership and Emmanuel. Happy car hunting! :-)
ansleyguy
16 de oct. de 2012
What a deal and what a wonderful buying experience I had buying my 2010 Toyota Highlander Sport from Rick Case. He set the price...a great price...and left the rest to the nicest..and best salesman I have ever met: Fred Scott. I walked out of there with a wonderful car and and a great deal. Truly a WIN WIN situation. Thank you Rick Case and thank you Fred Scott!
dsera
9 de oct. de 2012
I am a widow and had never even been to a dealership, let alone bought a car myself. After browsing several dealerships with my son, I knew I wanted a Sonata or an Elantra, so I did some Internet research and decided on the 2011 Sonata with navigation. I saw one online that was at this dealership so, since it is very close to my church, I drove in the following Sunday. I was barely out of my car when Curtis Wilson greeted me in the parking lot. I drove the car I had seen online but was too nervous to make a decision. Curtis continued to call me once or twice a week for the next month just to encourage me to come back in. By that time, I had decided I wanted a 2011 Sonata, with navigation, not silver or black. Because of his persistence and his knowledge, I finally made an appointment one Sunday after church. When I arrived, he quickly found another salesman to help me until he could get with me (which he did, less than 5 minutes later). We walked out onto the lot, and there was "my" car- a beautiful dark blue 2011 Sonata with navigation.Within a few hours, I drove my new car home. Even with the warranties , which Curtis recommended, it was several thousand less than I had expected to pay for what I wanted!Thanks, Curtis!
Sheldor
27 de sep. de 2012
I was very impressed with Perry and the rest of the sales team. They were very friendly and Perry was very knowledgeable of the vehicles and their features. He listened to our needs and helped us find exactly what we wanted.
Educated Brotha
27 de sep. de 2012
I went to this dealership with my mind set on a certain vehicle that i had already seen there. But upon arriving I found that the vehicle i wanted was sold already actually right before i had arrived. But the sales Rep and Manager did not want me to leave upset and offered me an even better deal than I could have imagined. I ended up getting a brand spanking new car at a great price. Needless to say overall I was very very pleased at the end of the day. Thanks Rick Case
dsoleil4
18 de sep. de 2012
Had a great experience with Fred Scott. He was very honest and straight-forward. He got us the model car we wanted in the price range we needed. I would definitely recommend him to others.
Disappintedmom
17 de sep. de 2012
Worst car buying experience of my life....the car is a 2010 Elantra ..which I know we over paid for which is our fault. The car was a cash purchase. It was requested that gaps around the bumper and some paint work be done...however it was not. The car was dropped off and I was given a loaner car but when I picked my car back up the XM radio was turned off, the repair work around the lights was not completed and there was a piece missing (plastic) that runs around the front of the car. I took off work went back and was advised that the panel was missing when I dropped I off, but it wasn't, that no one knows why the XM radio was turned off and that we didn't request the work around the headlights which we did.. I requested the Carfax since it was not given to me and a copy of the form we completed requesting the repair work. The form showed that we requested the repair but they still argue we didnt. Long story short, repair said they didn't take he piece off the car (like they would admit that they did) , they told me to call about the radio which amazed me, and they refused to fix the bumper. Wow, I'm so mad we didn't go to Buford instead. I am not onl disappointed I am disgusted. The salesperson was nice but the dealership never admitted any wrong ..just brushed it off. I will never ever buy another car from here....and after this I have little faith in Hyundai. I am writing this review as I sit here at the dealership...tick tock.
al7
6 de sep. de 2012
Curtis Wilson of Rick Case Hyundai is an expert at guiding you through the car buying process. Whether you know the exact car you are looking for or are starting the process with an open mind, Curtis will help you discover the most important and relevant aspects for you to consider when leasing or purchasing a new or used car as well as the accompanying financing decisions.Ultimately, I ended up leasing an Audi A4 from the adjacent Gwinnet Audi (another Rick Case dealership). Because of this, I would recommend Curtis Wilson as a car sales consultant whether you are interested in buying a Hyundai or not. Quite simply, he'll listen to your needs, educate you about your options and help find the right car and financing for you.I'd also like to mention Stacy Settle who Curtis brought in as an Audi product expert to help educate me about every last detail of the car. He took quite a bit of time on our test drive in making sure that I was aware of each feature and comfortable with how it worked.Dan Praznik, the general manager at Gwinnet Audi was also a pleasure to work with in closing the deal. Being that this was my first leasing experience, he was able to explain the pros and cons of certain lease terms and ultimately he found the right terms for me.Overall my experience with Rick Case Hyundai and Gwinnet Audi was a great one. The staff there are just good people.
sandymahajan
27 de ago. de 2012
Rick and Rita's committment to customer service and experience is reflected in its truest form by John Gribbins, General Sales Manager of this dealership. I purchased a new Hyundai Sonata 2013 Limited from this dealership and I'm a very happy & satisfied customer. The whole process from pre-sales, to sales, to post sales was flawless and quick, with utmost attention and care by John himself beyond the sales consultant we dealt with. Thank you John and thanks Rick and Rita for fostering such a culture!
Happy Wheels
19 de ago. de 2012
I recently purchased a Hyundai Genesis. They offered several financing options and although I had some credit challenges they were able to offer me a good rate. I would highly recommend them.
BrookeM
3 de ago. de 2012
Curtis was wonderful in helping me purchase a used sonata. Was very knowledgeable of the inventory, and extremely helpful. Best Service ever! I will return and recommend him to all my friends and family. Thanks so much Curtis!
Southernvalleygirl
28 de jul. de 2012
Curtis Wilson is by far the best car salesman. He not only goes above and beyond the expectations of finding you the car of your dreams, but educates you along the way. Curtis helped me find my car of my dreams by letting me test drive several cars and educating me on why one verses the other will be best for my lifestyle. I highly recommend Curtis and his salesman skills to everyone for he is great.
katpalmer
23 de jul. de 2012
My fiance and I absolutely loved working with Curtis. He was very knowledgeable and answered any and all questions we had. Curtis was very patient with us as we made the decision to purchase a new car and did everything in his power to make us happy and comfortable. I was beyond impressed with his willingness to go above and beyond when he drove all the way to Tennessee to pick up the car I wanted. Before we left the dealership, he made sure we were comfortable with the car and made sure we knew how to work the important features. Since then, hes followed up with phone calls and e-mails to make sure we know hes willing to answer any other questions we have. In the end, Curtis made car shopping a fun adventure and Id highly recommend him to anyone! Thanks!!!
missy20s
13 de jul. de 2012
Looking for a used car, I went to the website and found a 2007 Nissan Maxima for a good price. I did the Internet inquiry and called to make sure the vehicle was still there. I spoke with a man named Jim Thomas. He said he would work with me the following day. The next morning, a man named Raul from the another Rick Case location called and said that I should not have spoken with the first man since he was not even at the right location. (I had called the number listed on the website where the car was found) Because of this, there was already confusion with the car salesmen calling me throughout the day, even though I had made BOTH aware that I was at work. Then, when I got off of work, I called Raul to let him know I was on my way and inquired about directions. He said he would check again on the car, but sounded as though he wasn't sure now if the vehicle was there, but I told him I was on the way. After driving 30 minutes out of my way, he called back to let me know that the car was nowhere to be found. I figured as much since the price seemed very reasonably set. Then I heard from Jim that gave another version regarding the car's whereabouts. I thought the old "bait and switch" game was out of style now, but I guess Rick Case still employs that trick... Would never deal with this dealership again.
Carlos
12 de jul. de 2012
I recently purchased a new Hyundai Veloster at Rick Case in Duluth GA... I can say that the salesmen (DeShannon) and the entire staff was great to work with... I actually loved my car buying experience for the first time ever! Sincerely, Carlos Jackson
gapeach774
2 de jul. de 2012
Curtis was great! He was ready to show us the car we had talked about over the phone when we got there and the price was what we had seen advertised. He even took care of a minor service problem that came up before we left the lot. Since buying my car, he has even called and e-mailed several times to confirm that everything is still going well. Definitely the place and person to go to if you are looking for a car!-Laura
Krystal1092
21 de jun. de 2012
I loved working with Curtis. He was so energetic and detail oriented. He made sure that my satisfaction was at the top of his priorities. I was very nervous about the transition into my car but he made it seamless and easy for me. He is extremely professional and I would reccomend him to anyone that is in the market for a car. I can't wait to go back for my first service so see his smiling face again!
BP123
12 de jun. de 2012
My father and I were exploring dealerships and were neither satisfied with the selection nor the service we were offered at another dealership. When we went to Rick Case Hyundai we were met by Curtis. We were taken back by Curtis Wilson's friendliness, knowledge and energy. Curtis was very patient with us finding a car that my mother liked. Curtis even spent time teaching my mother how to use her bluetooth, which is not something that most sales people would do. He has even followed up to make sure that things are okay and offered to answer any additional lingering questions. All in all, this was one of the easiest car shopping experiences that I have been through. Thanks Curtis!
Kevin O'Connor
10 de jun. de 2012
I called the dealer 2 times about a 2004 Nissan Maxima advertised on their website for $11998.00 I was told the car was there come on in and look at it. My wife and 7 month old took the 50 mile trip to the dealer to test drive the car and when we arived the car was presented to us. We drove the car and the saleman noticed the window did not have the Rick Case oil change sticker which goes on every used car so he explained we will have to send it into the shop on Monday if you purchase it and fix anything that does not pass our inspection. We talked in the parking lot for about 20 minutes discussing if we should buy or wait since we were in no real rush for a car. While talking another couple started looking at the car so we decided to go ahead and make a deal on the car. We asked again the starting price is $11998.00 and it was agreed that was the starting price. They did the right thing and informed the other couple they woud need to wait since we looked at the car and had just arived back from our test drive. We sat and began to talk our way throught the credit application. The salesman suddenly stood up and said I have to get some paper from the printer We sat confused for 10 minutes as the salesman dissappered. We are sure it was 10 minutes as we were already late for an appointement and had been watching our time closely. We were getting ready to walk out when John a salesmanager came over and aske how we were being treated. He danced around the topic but soon informed us that their computer had a glitch and posted the wrong price the price of that car was going to be at-least $13900 when it got out of their shop. I have purchased 15 cars in my life and have never negotiated up before. I told them the car was at the right price both per KBB and Edmuns and $13900 was to much. They said they would not honor the advertised price. I am also in sales and one thing I know is sometimes you have to honor a mistake that you make. Word of mouth is the best or worst advertisement you can get. I WOULD STRONGLY NOT RECCOMEND THIS DEALER!!!!!!!!!!!!! I did rate the friendliness a 4 because the salesman was very knowledgable and curtious until he dissapeared.
phantomlover007
29 de may. de 2012
after a bad experience at bmw of gwinnett, my wife and i went over to rick case to continue looking for a possible replacement vehice for our daughter (she's headig off to college this year). we checked out a few cars and finally decided on an 07 mazda 3. the sales person was great and not pushy and the finance guy worked everything together and got us a payment we were looking for w/ and extended warranty. great experience all around. btw.. our daughter loved the car and is happy :-)thanks
khenderson13
21 de may. de 2012
I know that I am not the only one who would say they dread car shopping. However, unlike all of the other car dealers I visited, I did not feel like raw meat in the parking lot about to get pounced on by a bunch of vultures. Rick Case Duluth employees were of course interested in making a sale, but my salesman Maurice seemed to understand if he pushed to much that I would walk away. I purchased my vehicle back in January 2012 and have to say that Maurice was the best salesman I have ever dealt with. He was very attentive and he also respected my boundaries. This has been the best car purchase I have made, EVER. I would recommend Rick Case- Duluth to anyone who is looking. And if Maurice is still there, ask for him, you won't be disappointed.
Randy
11 de may. de 2012
The dealership was very motivated to get my business. Calling several times in the course of an hour to discuss what they had in stock and how they could beat an existing deal I had with another dealership. Worked with me to get the payment I wanted.
Felicia22
9 de abr. de 2012
We went to the dealership looking for a new car. Mr. Wilson was very knowledgeable regarding the car and the warranty. He was able to get us a great deal on the car, while we waited to do the paperwork he was very nice and offered us drinks or whatever to make us comfortable. Usually at dealerships your there for hours at a time, this is the first experience were I feel that we were not there that long, Curtis Wilson is a very good salesrep, we have and will keep recommending him to freinds and family.
MrMike27
28 de mar. de 2012
I was very impressed with the exceptional service I received from Curtis Wilson. Curtis was extremely knowledgeable about all of the vehicles Hyundai carries. I was looking for a Sonata and with his help I was able to pick out the perfect one for my families needs. I would definitely recommend Curtis to anyone in the market for a new or used vehicle.
APresco24
24 de mar. de 2012
I was completely blow away with the way Curtis took care of me and my family during our car purchase. He was energetic and entertaining and always wore a smile. This was my first car purchase and he really made this experience quick and painless. Even now when I have questions I give him a call and even on his day off he helps out as much as he can. I would recommend Rick Case and specifically Curtis to anyone I know!
SaraCross
23 de mar. de 2012
Curtis Wilson honestly went above beyond to help me find the right car for me. He took his time, made sure I understood exactly what I was getting, and made sure I was happy with it. He even drove me back and forth around town to find an atm so I could take care of everything that day. I was extremely nervous because i'd never been to a dealership and he really made the experience easy. I will definitely be sending all my friends there
jelsea44
8 de mar. de 2012
Buying a new car can be a lengthy stressful experience but Curtis Wilson worked diligently to make my Hyundai Sonata experience a pleasant one.I got the exact car I wanted at a reasonable price. He was able to arrange a courtesy car while the dealer located the car I wanted. Being from out of town the delivery time was important and Curtis made sure my car was ready when I arrived. I would recommend visiting Rick Case Hyundai and Curtis Wilson in Duluth GA if you want quality service. A piece of advise for out of town purchases: Be sure to check with your county Tax office so there is no confusion over the current tax rates:)
dsolari
26 de feb. de 2012
I purchased CPO Sonata and the experience was very good. I worked the deal over the phone and when I came onsite the process to buy was very smooth. Friendly and car works great with best prices in Metro Area. Everyone from Sales to Service are eager to provide customer satisfaction.
dsolari
25 de feb. de 2012
I purchased CPO Sonata and the experience was very good. I worked the deal over the phone and when I came onsite the process to buy was very smooth.Friendly and car works great with best prices in Metro Area.Everyone from Sales to Service are eager to provide customer satisfaction.Great Job = Henry OlowuSarah M. was so friendly and even fit me in when the department was closing in a few mintues.Superior Service = Sarah Morgenstern
Nanny
22 de feb. de 2012
Everyone was very friendly. Our Sales Associate, Ron McDowell was very friendly, informative and professional. Will definitely pass my experience on to other people.
Jreneeclifford
27 de ene. de 2012
I would like to praise Curtis Wilson for the execellent experience we had while purchasing our Santa fe. When we visited the dealership we were just shopping around to see what we liked, and had no intention of purchasing a car that day, it was, after all the first dealership that we had visited! Curtis was friendly and curtious while helping us make the important decisions as to what we were looking for in our new auto purchase, and he made us feel at ease about spending our money with him. Curtis was very patient with us finding a car that my father in law could easily get in and out of and had all of the bells and whistles important to each of us, he was even able to help us get new matching floor mats! We will absolutely be returning for our next auto purchase!
Mikrbt
27 de ene. de 2012
Cutris was very friendly, and patient. He spent hours with me, test driving various cars all around town. Not only did he make the trip amusing, but also relayed his own experience with the cars. His only shortcoming was his knowledge about the purchasing process. I was paying with cash, which seemed to throw him. But in the end, everything was resolved and with little to no headache.
Happy Hyundai Driver
27 de ene. de 2012
Everything went great. The first car I looked at was the color I wanted, had the features I wanted. I drove it, and bought it, and was in and out quicker than I ever have been when buying cars in the past. Overall, nice experience.
TStone
26 de ene. de 2012
If you are looking to buy a car, this is the place to go. The staff is amazing. They truly care about what you want rather than pushing you into making a purchase, which is what i felt at other hyundai dealerships.
Eprodigy
25 de ene. de 2012
I came to the lot with a purpose, buy a certified use car, get a good deal, get an excellent rate. Curtis helped me to do just that. He made me feel comfortable from the beginning to the end. He made all the right moves and I left feeling valuable in my new car. Curtis was awesome, this dealership is awesome, an so is my Sonata.
kwekuf
24 de ene. de 2012
Great customer service! Very easy and pleasant car buying experience. Will return for future puchases. The warranty offered by the dealership is very reassuring and there was very little pressure to buy.
DJMINATL
24 de ene. de 2012
Purchased a new Genesis Coupe Track edition back in december of 2011. Everyone was very friendly and easy to work with. The purchasing experience was quick and easy and I was out the door with a new vehicle with no headaches. The salesman walked me through the details of the vehicle and i've been happy with the car since. thanks!
dinaha
19 de ene. de 2012
I am not a car person, so buying a car to me is a daunting task. I also hold onto my cars for at least 10+ years, so making a decision like this requires a lot of research and the need for an honest sale. I chose Rick Case Hyundai in Duluth, GA because of their large selection of "New Used" choices compared to other dealerships.Curtis Wilson was wonderful and he really helped me to make a careful and informed decision on my "New-Used" Hyundai Sonata. He was very knowledgable and took his time in answering all of my questions. He also insisted that I test drive several models for comparison purposes, which was very helpful. I highly recommend Curtis. I feel that my choice and my purchase was positive and honest. Curtis spent his entire day on me to ensure that I felt comfortable with the car I selected and with the financial terms that we agreed upon for the car.
tktonic
17 de ene. de 2012
Curtis Wilson, our salesman, was very friendly, helpful and effective. He took care of us and all the paperwork and handled the sale very professionally. He was truthful and faithful to the promises he made. He honored our request even after the sale was consummated. As one of the guide books was missing from the car, he promised to procure one from the company and actually put it in the mail for us. He fully delivered and kept his promise. And we are now in possession of the guide book. He was knowledgeable and as needed did research to find answers to our questions. He asked that we stay in touch with him about any need we might have in the future regarding our car. Based on my excellent experience, I highly recommend using Curtis's services. I'm thankful for his excellent services.
Wonderladie
14 de ene. de 2012
Rick Case Hyundai is Awesome! I bought 2 new Hyundais between October 2011 and January 2012 and the second purchase was largely due to the experience of the first purchase. I have worked with 3 employees during the two purchases and all 3 of them were phenominal: Curtis Wilson, Ronald Adamson, and Alex Dos Santos. They were all attentive, courteous, helpful and knowledgeable. Curtis in particular went far beyond the call of duty by spending over an hour with my son, helping him learn to drive a manual which he never drove before. Curtis was patient and spent a lot of time just making sure that my son was putting himself in the right car for him. Once the decision was made and the terms were all agreed upon, Curtis even drove all the way to Augusta on New Years Eve in order to get the car my son wanted in time for him to take it back to his military base in North Carolina. I have called each of the employees to ask questions and my questions were always responded to promptly. They followed up repeatedly after each purchase to ensure our satisfaction and I always felt welcome to call any of them with additional questions if they should arise. I can't imagine a car dealership exceeding the service and attention I received during my visits.
eogarcia
24 de dic. de 2011
Curtis was well knowledgable and very pleasant to deal with. Answered all of our questions accurately. Promised to call frequently to follow up with the performance of the car. Recommend him highly.Lauren Garcia
JLSAudiguy
17 de dic. de 2011
I went into Rick Case Hyundai in late August and was looking to trade my 2011 BMW in for a new Genesis. In all honesty, I had some credit issues that I was very upfront and honest about and was assured by both my sales person and the finance manager that they could get me approved with no problem. Let me start by saying that I was extremely specific in saying that I did not want my credit run more than 1 time and only through Hyundai. I have a credit alert through Equifax that alerts me every time there is an inquiry on my credit report. Not only did they "shotgun" my credit through about 20 finance companies and still could not get me approved, I was stupid enough to go back a second time about 3 weeks later after I cleared up some things that were incorrect on my credit and they re-ran it again 7 more times!!!!! I am not a deadbeat that doesn't pay their bills, I am a very stable individual that has 17 years of solid job history and a rock solid history of car credit. Without delving to much into my personal life, lets just say that like so many other people, I tried to help my family and it cost me my credit in doing so. I have such a bad taste in my mouth for any Rick Case Dealership that I will tell anyone and everyone not to buy from them. They were dishonest and did exactly what I very clearly told them NOT to do. I have since purchased a 2012 Audi Q5 with 2.9% interest and just traded it for a 2012 Audi S4 on a fantastic lease deal. I am generally not one to give negative reviews, but my experience was so terrible that I feel I need to share this with you. I absolutely will never recommend anyone I know to Rick Case Anything.
Car Value Buyer
8 de dic. de 2011
Good experience overall. Marty Adelman was professional, friendly, respectful and helped me through the car selection process. I ended up purchasing a new Elantra Limited at the price I was willing to pay. Rick Case Hyundai was also reasonable on my trade in.
cutediva86
7 de dic. de 2011
My experience with Rick Case Hyundai in Duluth, Ga was extremely horrible. I went in on Wednesday to trade in my very good condition 2007 Lexus GS 350 for a 2012 black on black Veloster. At first Mr. Rostentein wanted me to pay $1500 out of pocket for the car which was a no deal. So after hours of negotiating we finally agreed on a title for a title. Then he tells me the car will be here on Friday. Friday came and went and still no car. After waiting around all weekend the car finally comes on Monday. But unfortunately the car interior was red! I was then talked into keeping the car to see if the red interior would "grow on me". Two days later I brought the car back because it did not grow on me. I asked Mr. Ronstentein if they could changed the interior color to black and he said they could for $1500. I politely told him no because it was not my fault the wrong color car was ordered. Two hours later I asked for my Lexus and the title back and he said ok but I would have to pay a restocking and reconditioning fee of $599. I called my lawyer immediately and was informed that was BS and the dealership was only trying to make money off of me. After being constantly lied to and haggled I told him no and patiently waited another hour for the keys to my Lexus. As a military Veteran I was hurt, disappointed and highly pissed off that the Rick Case Hyundai of Duluth, Ga would give me such a hard time of simply changing the interior of a car that THEY wrongly ordered. Buying a car is supposed to be a great experience but it was a nightmare. I hope Steven Rostenstein does not continue to take advantage of people and especially Veterans.
Dwight
5 de dic. de 2011
Marti at Rick Case Hyundai is the best...the whole experience from drving what we thought we wanted to the car we really wanted and bought, the Volester, was way beyond anything we had experienced with any other dealers. Ease of purchase and the efficency with which all things were handled, were hands down, the best ever. We are now driving the car we had been looking for to meet our desires and expectations. The Veloster is AWESOME and so is Rick Case Hyundai!
perduevision
27 de nov. de 2011
Curtis Wilson was knowledgeable and friendly. I honestly was not even on the market for a vehicle and he showed up at my house with a 2005 XG350. The car was in immaculate shape and he knew that was one of my weaknesses. Now I am the owner of a very nice car and I could not be more happy with how accommodating the customer service provided by Curtis and others involved at Rick Case Hyundai were. I usually would never again buy from a dealership because of bad past experiences resulting in small claims court. This experience however has given me hope of a better way to buy. I recommend Curtis Wilson to anyone looking for a high end sales experience from a personable, friendly and knowledgeable sales guy.
lpryor10
9 de oct. de 2011
Mr. Olowu was extremely helpful from the beginning. I had some credit issues, and both the General Manager and the Finance Manager worked through financing so that I could get a good car. I was treated well by every staff member involved.
lphilson
2 de oct. de 2011
I am having a great experience with my sale representative Curtis Wilson, who is still in contact with me after purchasing my car July 16, 2011. Curtis took me out for a great test drive to show me how to handle the car and pointed out all the details and special interest points. After his tutorial it was easy to make a decision on the perfect car for me and my personality. Curtis has called me several times to make sure everything has been going OK and that I'm continuing to enjoy my car and driving experience. I mentioned to him I had not been feeling my best and he called a few days later to see if I was better, now that's what I call CUSTOMER SERVICE. About a week ago I could not get my car started, I did not know what to do so I called Curtis, he talked to service and called me back and with the instructions to start the car and and a service appointment for three days later, which was at my convenience. Not to worry, the car only needed a minor adjustment. Curtis is great, he is personable, friendly, knowledgeable and informative. I recommend Rick Case Hyundai/Duluth and Curtis Wilson without reservations.
Carreview924
1 de oct. de 2011
Curtis did a great job of helping us make a decision regarding our car purchase. He went over all of the features of the car and answered any questions we had. He was very patient when we asked the same question more than once. He took us on a test drive that covered some rougher road as well as smoother road and demonstrated the shifting features. He made us feel very comfortable and did not make us feel pressured to rush our decision. We would definitely come back to him when shopping for another car.Casey also did a great job. He explained things clearly and also answered all of our questions patiently. We came in with a good rate from our Credit Union and he was able to help us get almost a full point off the rate. He guided us through the paperwork and helped us understand the coverage offered by the dealership and Hyundai and how it compared with additional coverage we could purchase - again with no pressure.Both Curtis and Casey did an excellent job of making us feel comfortable. The car-buying process can be extremely stressful and it was a very nice to work with people who were helping us rather than pressuring us.
ana2lead
21 de sep. de 2011
I don't normally write reviews unless my experience has been exceptional. One of the best dealership experiences ever, specifically working with Curtis Wilson has been a real pleasure. Curtis was very polite, knowledgeable and supportive. My impression was more talking to a friend than to a salesman or consultant. He made me feel like all of my questions are the most important he has ever heard and creates a relaxed atmosphere while shopping. He also went to great lengths to ensure my after the sale experience was to my satisfaction, which it was.Thanks for the great car, great experience, and I definitely recommend Curtis to all.
dmkrader
10 de sep. de 2011
I cannot state how pleased I am with the attention, courtesy, and willingness to meet my terms for a vehicle purchase. I had not intended to purchase yesterday (I was only there to look at the Genesis); however, after meeting and speaking with Aron and test driving the vehicle, I was absolutely impressed. The vehicle itself has all the amenities and appointments I wanted for a price that was unbeatable. So although I didn't intend to buy yesterday, I drove a '11 V8 Genesis off the lot.What I want to stress is the customer service and homework that my Sales Consultant, Aron Vincze did. I had spoken to him barely an hour before I ended up at the dealership. He knew that I was looking at a '12 Maxima to replace the older Lexus I had. Within the hour, Aron had done research and was able to point out to me and my wife all the similarities and differences between Lexus, Maxima and the Genesis I was looking at. I was very impressed with his diligence and ability to find out what I wanted in a vehicle and what made the most sense to me as a customer. I was also very happy with his straightforwardness and appreciated the no high pressure approach he took.I would and will recommend this dealership, vehicle and sales person to my friends and my colleagues!
woogiekidd
8 de sep. de 2011
Just want to thank Deshannon Lewis for his knowledge of the Hyundai Sonata. And knowing the ins and outs of the business. Very intelligent and caring. Great customer service skills. Always made sure you were comfortable.You couldn't ask for a better employee. This was the best car buying experience I've ever had.
SANDTORR2DA
27 de ago. de 2011
GREAT SALES MAN MR SCALES. VERY PERSONABLE, HONEST, HELPFUL, NICE A PLEASURE TO WORK WITH IN BUYING MY NEW CAR. HE WORKED HARD TO GET ME IN THE PERFECT CAR. EVERYONE ELSE WAS EXTREMELY NICE ALSO. I WILL RETURN FOR FUTURE CAR BUYING HOPE MR SCALES IS THERE. I WILL ALSO BE TELLING EVERYBODY I COME IN CONTACT WITH NEEDING A CAR TO COME TO YOUR DEALERSHIP.
alancolinet
22 de ago. de 2011
I traded in a Hyundai Elantra 2007 with more than 130K miles on it to the dealership. I wasn't expecting to get the kind of deal that I did, so to say that I was pleasantly surprised is an understatement. I worked with Fred Scott; stand up guy and easy to talk to. He understood where we were coming from and what we needed. I'd highly recommend anyone that's doing a trade in and looking for a good deal to check this place out.
jellingson
16 de ago. de 2011
In over twenty-five years of buying new cars, Ronald Adamson has provided the most professional and intelligent approach to working with clients that we have ever experienced. The art of listening is often lost in this industry. The tendency to confuse or oversell is common. Ronald was patient. He heard our concerns, addressed them exactly as we had asked and then provided options that were both insightful and appropriate. He stayed focused on our business and stayed respectful of our time constraints during the negotiation. We will recommend that others in the search for quality cars seek out Ronald's assistance as we are confident that they will have a similar experience...
wells11
16 de ago. de 2011
What a great experience at an auto dealership. Took care of most everything online before I arrived. Everything was ready and the purchase was a pleasnt experience. Reginald Scales was very efficient and knowledgable.
EWMcD
13 de ago. de 2011
Reiginald Scales,(and the whole dealership) was pleasant, thoughtful and professional. I appreciated the time they spent helping me with the purchase. Also, love the car!!
abcabcabc
12 de ago. de 2011
Very friendly very supportive very knowledgeable very patient dealer. Had multiplc car options. Closing manager was knowledgeable. Cold water in the waiting room. Compeitive price. The only thing annoying is this review.
qhdtnkim
12 de ago. de 2011
He is very kind and really helpful to customer. Even I took a lot of his time, he never looked tired of it. If my friend want to buy a car, I highly recommend him.
mel_mel_033
8 de ago. de 2011
your finance manager Deshannon is a rip off.! I signed a paper that read the car could be returned within 30 days as long as I didn't go over 1000 miles. Well I returned the car because they could secure financing within my budget but kep calling me back to sign paperwork. I returned the car because I could not afford the payments after the third time of them redoing my paperwork. They kept my deposit and said I went over the mileage? But I didn't because I don't even drive 1000 miles in a months time. He is a cheat and is very rude!
robert7355
8 de ago. de 2011
Grey Fenn was very friendly and went out of his way to find me the car I was looking for. He made every effort to secure, prepare and facilitate delivery of the car in a timely matter, I would highly recommend him and I will request his services again on my next car purchase.
steelhead1
6 de ago. de 2011
We have used Rick Case Hyundai previous to our new purchase of a 2012 Sonota. Mike Green was our original sales person and we love the way he has kept in contact with us over the years. Great customer service both in sales and service. I would highly recommend this dealership as well as Mike Green.
TamaraP
6 de ago. de 2011
Purchasing a vehicle at Rick Case Hyundai was a pleasant experience. Reginald Scales, my sales person along with Derrwin (his manager) were very professional, exepited the buying process, and were very friendly. Often times buying a new car can be a long drawn out process, but not at Rick Case; they were there to serve me and wanted to make sure that I was a satisified customer. Thank you Rick Case and its employees for the great pleasure of doing business with you and I would recommend anyone to go see the team at Rick Case for their new vehicle!Tamara
jling
2 de ago. de 2011
I had such a wonderful experience at Rick Case Hyundai. I purchased a 2012 Sonata Limited and absolutely love my new car. Emmanuel is the best car salesman I have ever worked with. I did quite a bit of car shopping with other Hyundai dealerships in the Atlanta area and Emmanuel was most professional out of all of them. He took the time to work with me on the price negotiations on the vehicle and never gave up on finding the car I wanted. No other dealerships were able to come through with the right price and the right car I was looking for. I would recommend Emmanuel to all prospective buyers.
bertferro
31 de jul. de 2011
We visited this dealer a few weeks ago. Our sales representative was Mr Glenn a very nice man. We went there to get a newer car and trade ours in. The sales manager came back with a low ball offer on our vehicle, we adviced him that we had been offer a lot more ($10,000) on our trade in at CarMax but we did not have the paper with us at that time. The sales manager told Mr Glenn to advice us that if we brough proof of what CarMax was willing to pay for our car he would match it. So we came back later that afternoon with the proof, his sales manager came over to talk with us and give us a song and dance of why he could not give us that much for our car after he had said he would. We have bought several new cars from this dealership in Florida in the passed, 5 of them. We got upsed at the sales manager for his tactics and asked for the phone number so we could contact Mr. Case. We were given a business card that had a 954 area code. We called several times and left messages, to this date we have not received a call back. Needless to say we will never buy another car from this dealership and would not recomend it to anyone. They just plain lied to our face used the old bait gain, but we did not bite.
jackhaynes54
29 de jul. de 2011
Emmanuel really went out of his way to help me get introduced to my new car. With all the new electronics, it was a lot to show me. I really appreciated his thoughtful and patient training session. Thanks Emmanuel!!
corey.behrens
26 de jul. de 2011
Jonathan Bush- Super friendly guy, knowledgable, and HONEST! Probably the most straight-forward salesman i've delt with. i've already given out his contact information to several people, and highly recomend hyudai products, and this dealership to anyone i show the vehicle off to. The rest of the staff was of equal help, and just as charismatic.
mrmine2
15 de jul. de 2011
From the very beginning Emmanuel was very professional,showing me every detail about the car, explainning the process and never rushing me in the decision. Buying a car can be stressful and working with this team made it a lot easier,Emmanuel was the nicest car salesman by far. Everyone I met that day was nice,Karri Ramel(Finance Manager) was also very helpful explainning all that paperwork! :-)
lmol
14 de jul. de 2011
I gave Rick Case a 5 because of their politeness when I bought the car and explaining everything to me up front. I also wanted to relate a recent experience-I locked my keys in my trunk on a holiday weekend, called the roadside assistance, and help was there within 40 minutes. I appreciate the great service. Thanks.
Nate Sims
11 de jul. de 2011
I have decided to purchase a second new vehicle from Rick Case Hyundai of Duluth due to the personal relationship I have established wih Fred Scott. I enjoyed working Fred and the Riitck Case team.
king4949
10 de jul. de 2011
He was very friendly and helpful! Fred was great to work with :-) He was responsive and called to update me on the status of my car. Highly recommended.
nhh2727
30 de jun. de 2011
Minerva at Rick Case Hyundai Duluth dealership was great to work with. I purchased a 2008 Hyundai Tucson. There were no surprises. I went in with a CarMax estimate on my old car and my credit union financing in hand, and they beat both estimates. They didn't try to sell me a lot of extra stuff at the end of the deal. Overall a rather easy and straight forward deal.
gusfromalotoffun
29 de jun. de 2011
First they told me that my color wasn't available for 1,300 miles. To get me to buy another color, they sent me a price in writing over e-mail that was $400 less than what I wanted to offer. I was excited about that. It specifically said there were to be no other fees than the title and sales tax. However, in the final minutes of the sale, they raised the price by $599 with a docking fee. They asked me to change my price after all of that work. When I wouldn't, they were extremely rude to me. The next day, I found out that another local dealer actually had the color I wanted all along. The other dealer sold me the car at the price I wanted. Beware of this dealerships shady tactics!
kaiang
22 de jun. de 2011
I would recommend them to everyone. They were friendly from beginning to end. They were understanding, patient and accomodating. Took over a week to close the deal. Thanks again and I LOVE my new car. Perfect fit for me!
pcdowling
22 de jun. de 2011
Carter was extremely patient and thorough.I enjoyed dealing with Carter as he explained everything in great detail and was not in a rush to close a deal.I was very happy with that fact.
led824
19 de jun. de 2011
Emmanuel Kubandi was very helpful and saw to it that I received everything that was agreed upon during the sale negotiations. He responded promptly to all inquiries that I had after purchasing the vehicle. I would definitely recommend him to other prospective buyers.
elantra9
17 de jun. de 2011
We are returning customers to the Rick Case dealership for a used car. We feel our salesman Fred Scott was honest and went above and beyond to help us find the type car we needed and at the best deal possible in our price range.
santafega
11 de jun. de 2011
I recently purchased 2011 Santa Fe from Rick Case of Duluth. I wanted to buy 2011 Santa Fe (Limited packages) with navigation option. This car was not much available in ATL. However, Maurice and his supervising manager were very cooperative and proactive in finding this car. So, for a very reasonable and competitive price, I could get what I really wanted. In particular, Maurice was really nice, polite, and courteous. He was always willing to help me whenever I have questions or requests. I have never seen such a nice car dealer. If I can buy another car later, I would like to buy it from Maurice McMillan.
nhiaxk67
26 de may. de 2011
great employee Emmanuel. There was a 2012 Elantra GLS that just came in that afternoon that I've gone to visit, and it wasn't until tomorrow that he can show it to his customers. But he did it anyways with his manager's permission. We loved it how he gave us that opportunity. Now we're seeing if our finance fits the budget because we sure don't want to default on a loan.
newcar21
4 de may. de 2011
I purchased a new vehicle from Rick Case Gwennete Ga. My sales rep was very professional and I felt he did a good job and represented both his organization and my best intrests. The problem came down to the finance department. After 5 hours at the dealer selecting and purchasing my new vehicle, I missed some details in the financing and ended up over paying. Little thigs like chaging more for title fees than the state (or other similar dealers) charges.Originally I was refered by a friend who bought a car from them the week before. When I arrived at the dealer I asked for the same salesman but he was out that day so another sales rep helped my buy car. The next day I had to return to the dealer to pick up some things for the car (how sleazy is that?). The salesman who did not help me pick out my car began to solicit me after the sale and lied to me about my sales rep. He even continued to solicit me while my sales rep was going over the functions of my vehicle during the delivery. I was shocked and eventially had to tell him to go away so my sales rep could finish helping me.I would never buy a vehicle from them again nor would I recommend anyone to them. If you do decide to purchase a vehiccle from them and you finance with Hyundai, be sure to watch the bottom line for hidden fees and over charges. I found out too late.
0brian0
26 de abr. de 2011
I drove twenty miles to the dealership expecting to buy a specific low-cost Elantra Touring GLS, which I was told they had in stock. What I wasn't told was that the dealer had added on about $3,000 in really tacky stuff which spoiled the car and made it quite expensive. I took one look at the abomination and marched back out.The salesman knew I was driving some distance and should have mentioned the $3,000 in add-ons - it would have saved me a trip. Maybe they were trying to pull off a classic bait-and-switch? I felt like they wasted my time.
brown676
24 de abr. de 2011
I went to Rick Case to test drive a 2011 Elantra. Unfortunately they didn't have one and only 1 dealership in the Atlanta area had one. I went to the other dealership and test drove but was not impressed with their sales team. I returned back to Rick Case where my husband and I liked Eddy from the start. He was excellent about keeping us in contact while my car was on order....In fact it was the easiest car buying experience I ever had. I would highly recommend him and the entire Rick Case staff. I will send others to them and will be returning when its time for the next car.
lizbeth401
23 de abr. de 2011
Steve Hall was an excellent salesperson. He was very knowledgeable about his company and how everything worked, and made myself and my companion feel as comfortable as possible during our time there. He, and the extremely friendly staff, made my car buying experience a fun and easy time.
llowe71
23 de abr. de 2011
Customer Service was great. Everyone was very friendly and thorough. I was surprised at how fast everything happened (loan approval, test drive and the paperwork). It was a great experience and I've already recommended this dealership to a few family members and friends who are currently looking to purchase cars.
garethevans
11 de abr. de 2011
I went to Hyundai just to take a look at cars, intending to buy a Honda. A few hours later I was driving out with a brand new 2011 Sonata.I am giving this rating because I was very pleased with ourslaes Consultant Emmanuel Kubandi. He is professional, friendly, honest, knowledgable, and excellent at working within your boundaries.Best service I have ever recieved from Emmanual Kubandi. Outstanding.
nikon84
6 de abr. de 2011
I had a very friendly experience purchasing my car at Rick Case Hyundai of Duluth.I wasn't in a rush and the process was a little shy of a month. On my first visit, I explained to my salesman Maurice the type of car I was looking for and my price range. He showed me a few cars that day as well.I gave him my information and he gave me updates on their inventory without pestering me. I came in two more times and eventually found a car that I closed on.I believe that because I was patient, it made it easier for the sales team to work and do their best for me.I don't know for sure how my experience would have differed if purchasing the car had been a more urgent matter, but I imagine the sales team would still be as friendly as they were.
garrisonsandy
6 de abr. de 2011
I had no trouble getting an appointment at a time convenient for me. I was greeted immediately upon arrival. I was provided a detailed evaluation and estimate of the required services to sign, and advised as to the time necessary to complete them. I waited on site. The waiting room was clean and attractive. The check out was quick and painless, and I was on my way.
dimples46
1 de abr. de 2011
My experience with Rick Case has always been a good one I have purchased two other Hyundais in the past from your store. Emmanuel my sales rep was very helpful, I think his smile won me over. He made sure I got the best deal possible considering my situation and I thank him for that. I do have one suggestion though and that would to be to have the mileage warranty extended longer than a 1000 miles it doesn't take long to get to a 1000. : ) I also would like to recognize Derwin Ware as well. My car emission wasn't done and I paid out of pocket I went to the office, but that particular department was closed Mr. Ware took my information and said he was going to make sure that I get reimbursed my money. Thanks TeamGloria Martin
dawnsb
31 de mar. de 2011
My mother found the car on the internet for me. She told me about the car; I went to the dealer to check out the car. I was afforded the opportunity to take the car on a 2-3 day test drive. I travel for work, carrying with me large cases, so Fred offered for me to take the car to test the cases in the back. Thanks to Fred, I was able to make sure the car purchase would work for me.Thank you Rick Case Hyundai and Fred Scott!!!
amtent
31 de mar. de 2011
Steve was great and I would recommend anyone to work with him. very knowledgable about the product and industry. Gave me a great deal and very user friendly. I love the car and he made it fun. Can't say that very often when buying a car. Fantastic new car buying experience!
Jeanell burchfield
31 de mar. de 2011
I recently bought a car from Rick Case dealership.Fred Scott and Michael Whalen were very nice and courteous to do business with.They were friendly,helpful and treated me in a professional manner.I was very pleased with everyone I came in contact with.I would highly recommend your dealership to all my friends.Thanks to everyone and wish all of you the best.
mike_bbb
31 de mar. de 2011
hi,I want to thank Aron Vincze for the best car buying experience I have ever had. I've bought many cars from dealerships before but I've never enjoyed the the back and forth negotiations. Aaron was knowledgeable, professional and personal. With Aaron I was relaxed and did not get irritated or exhausted by the process (the older I get, the less patience I have). We walked out happy with our new Hyundai Elantra. I would definitely recommend Aron to anyone who is looking for a hassle-free car buying experience. Ask for Aaron.
bramsey
31 de mar. de 2011
I have bought four new cars including a 2009 Hyundai Santa Fe that was totaled this year. I had the best experience buying this car. Ken worked with me to find a fair price for my 2011 Hyundai Santa Fe. He is a friendly salesperson that made me feel comfortable in purchasing the car. The Hyundai Santa Fe is a wonderful car.
ninascott
31 de mar. de 2011
2 weeks ago I was blessed with a 2009 jeep commander. and I love it mr.Fred Scott helped me in every way possible.and he did'nt seem to have not one doubt in his mind he was more than sure that i would leave the lot with that jeep. I had no other choice but to rate Fred the way I did. in all honesty I wish I could have rated him even higher. you are great Fred thank you again. and God Bless
cruizn7
31 de mar. de 2011
We had a great experience when we bought out 2006 Hyundai Santa Fe. They had lots of models to choose from. Everyone was knowledgeable and friendly. The car we found was in EXCELLENT condition. Fred worked with us to try and make the deal happen and stayed late to get the deal financed. We will be coming back the next time we need a car.
flechedelor
31 de mar. de 2011
After visiting several dealerships we finally found a salesperson that was NOT the sterotypical 'used car salesman'. On our second trip to this dealer we met Steve Hall. Steve was honest and seemed very genuine. He made it a point to show us all the details about the car. Steve was also very straight forward about the negotiation process as well. I would happily buy another vehicle from Steve.
wgraves
30 de mar. de 2011
Prior to getting in touch with Deshannon Lewis at Rick Case in Duluth, I had spent a solid month trying to find the specific 2011 Hyundai Elantra configuration I was looking for. Being that the car is in such high demand, dealers had little to no interest in actively tracking one down for me. That was not the "case" at Rick Case, however. Deshannon Lewis and Matt Rowan took a very proactive interest in finding my car for me, and Deshannon continually kept me updated on their progress. Once they secured the vehicle, you would think there would be no room for bargaining on price, since they knew they had THE car I wanted. That was not the case, however, and throughout the purchasing process, Deshannon was upfront, honest, and extremely respectful. In just a few minutes time, we'd reached an agreement on a very fair price, and they even beat the financing offer I had prearranged with my bank before visiting the dealer. Thank you Deshannon, Matt, and everyone else at Rick Case in Duluth for making my car buying experience nothing but positive. We won't be looking anywhere else when it comes time to replace the wife's car later this year.Don't waste your time anywhere else! Go to Rick Case in Duluth, skip the "silly car games," and get the car you want for a great price!
Dacole
29 de mar. de 2011
For the most part everyone's greeting was pretty pleasant. Maurice and Reginald worked very hard to provide me with the the car and payments that I needed. Although they were both fairly new, they seemed very familiar with Hyundai's policy. Overall my visit was very pleasant and I am very satisified with my car.
rhodgson
28 de mar. de 2011
Kevin Daniels at Rick Case Hyundai was professional and knowledgeable. He made the process of buying a new car a pleasant experience. I bought the car at an excellent price with a streamlined financing process. I highly recommend Rick Case Hyundai in Duluth.
sooani
28 de mar. de 2011
Ive been to other car dealerships before and always ran out of there because I always felt like a number and a last minute sale but I have to say... working with Aron Vincze at rick Case Hyundai, that was not the case! he was very Knowledgeable, seemed dedicated to meeting my needs and my budge. I walked out of there with a NICE car that exceeded all my expectations but fit right into my budet. Over Aron Vincze my sales made this experience a good one for me! you better believe that I will let people ablout this place!!! GO RICK CASE OF DULUTH!!!!Sooan IsaacVery Satisfied customer
Julietme
28 de mar. de 2011
Fred Scott was a really good Sales Associate. I appreciate the time he took to help with the finding and purchasing of my new vehicle. The dealership is good overall. Its clean, yes clean and lots of friendly faces. Thanks for making my time with you all interesting yet over-all a great one. Thanks again Mr. Two first names..lol
Boteler
27 de mar. de 2011
I've owned my Hyundai since I purchased it new in 2000. I've put over 130,000 miles on her without the first problem. My intention was to purchase a new Hyundai because it has been such a good vehicle for me all these years but my friends and family insisted I compare other cars before I made my decision. We visited several dealerships prior to visiting Rick Case Hyundai in Duluth. That's where I met Steve Hall and he made me feel right at home and showed me several diffrent vehicles that had the options I was looking for. Steve answered all my questions and explained a lot of things about the car that I never even would have thought of. Steve felt like an old friend from the beginning and was a pleasure to work with. He was patient, never presuured me and I could tell he truly had my best interest at heart. After having looke at everything else out there, I knew when I drove my new Sonata that it would be the car I would buy. It beat the other cars hands down. It has more features than I ever imagined, gets better gas mileage than any of the other cars I looked at and has the best warranty on top of it all. Steve is someone I'll recommend to anyone thinking of buying a car, and I've never been able to say that about anyone car dealer. I don't think you'll ever find a more professional, knowledgeable, courteous and genuinely friendly person to work with. Keep up the good work Steve!
mathyundai
27 de mar. de 2011
Working with our salesman, Aron Vincze, was a pleasure. He is professional, polite, thorough, and very patient... not the "typical" car salesman. After looking at many, and test driving a couple vehicles, we were satisfied with the price but there was a glitch with mismatched tires, the Certification Inspection, and the 'detailing/clean-up -- but Aron closed the deal by making sure every issue was addressed and to our liking.Best car buying experience ever!
Terri110
27 de mar. de 2011
My Daughter contacted these folks and asked me to meet here there to discuss financing options. I had no problem co signing with her and even helping with the down payment. Every document I signed was to that effect, my daughter as the buyer myself as the co signer, deal went through and to my surprise I was listed as the buyer with my daughter as the co signer, I despise a lyer and have no use for crooked people, I was asked by 2 separate people to sign BLANK documents- *%!* NO. - I am not quite sure the sales man Fred as not in on the deception but, the crooked shisters won yesterday only for the sake of my daughter.
Marval
26 de mar. de 2011
Reginald was very friendly and informative and was really excited to be selling Hyundai's, it will be easy for him to make sales with a product he obviously is very proud of!!Keri (sp)did a very nice job with the paperwork and is a very personable and friendly person.We will be coming back.
RajatWanchoo
26 de mar. de 2011
I had a very good experience with Rick case, Hyundai. They have great options for cars and also a very friendly staff to help you out to make selection. The service is fast and professional.I worked with Maurice Mcmillan (sales consultant) and he was excellent. He helped us with all the issues that we had during buying the car. He even helped us with all the after-sale issues, and made sure that we are satisfied and happy. All other staff is also very helpful and does a very good job at taking care of the customers. I would definitely recommend Rick Case to anyone buying a used or a new vehicle :)
Elinor D Knapp
26 de mar. de 2011
They are very sensitive to our needs in a car, and have been most dilegent in the pursuit of finding the right vehicle for us. Steve Hall has been outstanding in the service he has given us. I felt comfortable with this particular dealer from the onset of our relationship
tmqGenesis
26 de mar. de 2011
I have a 2010 Hyundai Genesis sedan and as with all cars, something minor can go wrong. For a point of reference,I have owned three BMW vehicles (bought new at dealer) before this Genesis, bought new at Rick Case Hyundai Duluth.It was a Saturday afternoon and I backed my car out of the garage and heard a noise and shut it off and when trying to re-start, it failed to start up. I called the dealership (about 3PM) and got Matt Rowan and explained the situation and he had a new Genesis sedan delivered to me within 30 minutes. He had me call Hyundai Roadside Service and they had a flatbed pick up my car within 50 minutes of the call to them. I didn't even need to take Matt back to the dealership, he had a chase-car there to pick him up and take him back.Monday morning early, Monica called to advise me of what they were doing and kept me appraised of how repairs were proceeding, she was and is polite, cheerful and extremely helpful. My car was done on time as promised and they even detailed my car before it was delivered to me. All in all, it was the most satisfying experience I've ever had for an auto service. The local BMW dealer may have an expensive coffee machine (which I am sure I and others have payed for...)in the waiting area, but their business and service people could learn from Matt and his people (Monica).
may2august
26 de mar. de 2011
Aron went out of his way to make me feel comfortable. Very friendly and informative conversation during the test drive. There was a bit of a problem during the financial negotiations and Aron really worked hard to help work through it to my satisfaction. I am very pleased with the financing and the vehicle. Thanks Aron!
Honey1988
25 de mar. de 2011
I had a excellent time. And both employees were great and very helpful. They went the full exent of there ablities. The deal was great,and the car is excellent. The service department was clean and fast. They went the extra step. Joel Thomas is a credit to this dealership. And Gerard Almarales did all he could to get the deal the way we wanted it.
jduesler
24 de mar. de 2011
I bought a used 2010 Hyundai Sonata from Rick Case in December of 2010. First of all, I am pleased to report that the car itself was in fantastic shape when I made my purchase. It handled perfectly, it was clean, and all the fluids looked normal. I recently just got the oil changed in the car and the guy at Kauffman's said it looked like it was brand new! The price wasn't too bad either. I have been driving it for 3 months now and I have been very happy with my Sonata. I would rate the quality/value of the vehicle 5 out of 5.My salesman's name was Fred Scott, and I think he did a great job. He let me test drive the car for as long as I wanted, followed up on my Bluetooth installation in a timely manner, and managed to throw in some floor mats, a drivers manual, and a full tank of gas for free. Since I visited the dealership by myself, I was really impressed by the fact that he made arrangements to have someone drive my Sonata home for me so I didn't have to leave it at the dealership overnight. Based on this, I give Fred Scott a 5 out of 5.
jamp
24 de mar. de 2011
Had a great experience with our sales man Steve Hall. There was some delay in getting the paper work for my tag completed by the office staff and I had to get an extension, but Steve pointed me in the right direction for help on this when I wasn't able to get help elsewhere. Thanks Steve we will visit you again!!
axe4141
22 de mar. de 2011
I had a great experience at Rick Case Duluth. Fred Scott worked with great energy to show and tell me everything I needed to know about the Hyundai Elantra. The entire team there worked very hard to make sure I was happy and that everything went well with the purchase. This was the best car buying experience I've ever had. I look forward to working with Rick Case again in the future.
Art Heil
22 de mar. de 2011
I am almost 66 years old I have purchased many cars trucks for both company andpersonal use in my life time and I can say with experience that Rick Case is without a doubt the best dealer I have ever bought from, and Steve Hall is without a doubt the VERY BEST salesman I have done business with. This entireoperation is a class act!!!!!!!!!!!!!!
abjrsox
20 de mar. de 2011
Excellent experience. Mr Scott provided excellent customer service and product knowledge. My overall experience at the dealership was very satisfied. I left with a great car (Hyundai Accent) and payment that fits my budget. The dealership offers a great selection of vehicles. I would definitely recommend Hyundai as a preferred car of choice. Thanks.
lbbrown
19 de mar. de 2011
We had a great experience at Rick Case Hyundai. Our salesperson was very nice, not too pushy. We will probably be back to make another purchase in the near future. The prices on car maintenance seem very reasonable and the staff is very nice. Overall a very good experience.
ormartinez
18 de mar. de 2011
Fred was very friendly, no pressure, helpful and relentless in getting the car we wanted. Very easy fast transaction.We were dealing with an out of state company car, so he dealt directly with the relevant parties and handled all the details. I just showed up and picked up the car as promised.
Johnny B
18 de mar. de 2011
Fred Scott is definitely the guy to see at Rick Case. He goes out of his way to make sure you're happy! I found a super used Sonata at Rick Case and was treated very fairly. I have returned to Rick Case for service on a couple of occasions and was treated with respect.
aadams
18 de mar. de 2011
Fred was an outstanding salesperson. Three areas come to mind:1.He listens to the customer and tries over and beyond to meet our expectations2.He is friendly, courteous, and genuinely cares about getting the customer in the right car for them.3.Outstanding follow up during the deal, and after we took posession of our new vehicle.He was willing to go back to the manager several times for us to get the exact deal "we" were looking for. We left Rick Case feeling satisfied, and not like we had been taken advantage of.
jwgreene01
17 de mar. de 2011
Everyone was friendly and very helpful, each person helped each other when information or assistance was needed. Very professional, fast and courteous. When a roadblock was encountered all involved worked diligently to resolve it and no one blamed the customer.
heldk
17 de mar. de 2011
I was happy with the Sales Person. The party who did my lease papers, Fitz Banks was no longer there within 10 days of the purchase. Frankly, I found out about it as I had a question regarding the lease papers and did not realize I had Mr. Banks cell number. I contacted him at another dealership in Albany, GA. He was most gracious with the responses I needed.
Brian5345
17 de mar. de 2011
My experience with Rick Case Hyundai was wonderful. Carlos came to meet us outside and was very pleasant. The fact that he spoke several languages was impressive and helped us to enjoy the experience. Both Emmanuel and Carlos offered us beverages and made us feel comfortable. They were prepared to entertain our three children during the purchase process. Emmanuel and Carlos were both very knowledgeable, interesting and attentive. We would definitely consider Rick Case for any future purchases.
nanoh
17 de mar. de 2011
Ken was very courteous, knowledgeable. He followed up on the sale when I had to return the auto for service the next day. He gave me a loaner car to drive in the interim. He even told me to return the next week so that my new car could be detailed. This is the 4th car either I or a member of my immediate family has purchased from Rick Case -- we would not be repeat customers if we didn't feel comfortable with the entire team. I would certainly recommend Rick Case Hyundai to anyone and I would definitely steer them to Ken Hinger.
frechabar
16 de mar. de 2011
Fred Scott was my sales person. He did his best to get me into a vehicle. I ended up with a good car. His friendly manner made the deal. To bad we couldn't get the payment lower, but all in all it was a great deal. Great JobDr. Barbara A. Caldwell
gloriaba
16 de mar. de 2011
Maurice McMillan gave us a warm friendly welcome, He was very outstanding saleman. Maurice explain all the procedures very well. He even took the extra time to help set up the bluetooth , make sure the car was clean,full of gas. Mr. McMillan was our advocate with the managers..He was great and respectful young man. He listen and try to help. I will buy another car from Him..
kasuri01
15 de mar. de 2011
DO NOT BUY AT THIS PLACE. I bought Hyundai Sonata 2010, this is my first ever car I wanted to buy a car nice and within in my budget. I did search and found that Sonata is the one which has all I needed. I found RICK CASE (Horrible place), went there.Sales person Emmanuerl Kubandi tries his best and is a nice sales man, but the problem is with GM and Finance People I mean both Casey and the other lady who works in Finance.Well after spending few hours found the car had a deal on the price. Than they take you to the finance people. WORST FINANCE PEOPLE EVER FOR CUSTOMER SERVICE. They are rude and make you to buy extra packages. They would not tell you the total cost adding but would trick you by telling for example its $1 extra per month and after you sign and find out that cost is $6000, they would pull out the paper and say "You signed here".Bottom line, if you happen to buy from this place be aware of the tricks of Finance and specially the rudest rudest GM Rick Case has, his name is Stephan Gronberg. I know they try to give good price but the poor customer service discourages me and specially when this is my first car.If Mr Rick or Rita happen to read this I have a suggestion. The customer service by sales department provided at your Hyundai Duluth, you would loose customers like me who just bought first car and will be buying again in near future.I like my new ride but would not go there to buy another car and would not recommend any one to buy from here.On the other hand they have one of the best service/maintenance people who work hard to satisfy the customers, I really like Monica in service she takes good care and I hope RICK CASE treats her well.
Gem112
15 de mar. de 2011
As much as I can't stand the buying process, I came away from this purchase a very happy camper. My salesman, Emmanuel, went above the call of duty and drove to Augusta GA in the worst rainstorm to bring a car with the features and color I wanted to Duluth. The car is beautiful and exactly what I wanted. I feel my deal was fair and I was treated well. Oh, and the Genesis Coupe rocks!
vic
15 de mar. de 2011
I must say that Emmanuel Kubandi, kept working with me no matter what, because my family was totally against me, My family just didn't want to have any part of the car dealing experience, just negative comments. Thank goodness, I had Emmanuel on my side, he was willing to go that extra mile. He was coming to get me if I needed a ride, or kept calling me, even if it seemed like I was loosing interest, and sending me pictures. This went on for a couple of weeks, and he never gave up on me. I like that kind of spirit. "Plus he had a lot of Patience" I hope that he will always remember me too. Specially when I come back for service. (Smile)
C16471647
15 de mar. de 2011
Fred Scott was the Sales Consultant who helped me purchase my used Accent. He was very courteous and attentive to my concerns. I told him what I could afford and what monthly payment I was comfortable with and Fred kept that information in mind while he selected cars for me to take a look at. He understood what I was looking for and was able to find it for me. I would recommend this dealer if you are looking for a nice used car and I would recommend asking for Fred Scott.
hazegray5
14 de mar. de 2011
My wife and i were looking for a new Sonata after our 2009 Sonata was totalled in a wreck 2/11/11. We went to Rick Case and met with Ken Hinger. Mr Hinger was a great saleman. Very patient. He showed us several cars all with different features to give us an idea of what was available in the new Sonatas. We test drove Three cars and decided on the one for us. Mr. Hinger was very helpful in getting us the very best deal and we left that day with our new car. I would highly recommend Mr. Hinger to anyone looking for a new or used car at Rick Case.
Gr8Force
14 de mar. de 2011
No fuss. No muss. Mike was great to work with. I am a repeat Rick Case Hyundai customer (Sonata 2005 orignally and now a 2009 Genesis) and will buy again from them. They back up their service and product. Even regular maitenance and service is good labor value.
mmcshane
14 de mar. de 2011
I purchased my 2002 Santa Fe in July 2002. I have been coming to this dealership every since way back when. I love coming to this dealership! The environment is so friendly. The people who work here care. Thank you so much for years of happiness. I will continue to come here, and I'm already thinking my next vehicle purchase would by another Hyundai.
zthomas
13 de mar. de 2011
Good experience. The wait time to meet with the finance person was rather long due to the volumn of customers. Michael Green was very friendly and professional. He answered all of our questions and made sure we were aware of all of the features of the car.
gr82btnvol
11 de mar. de 2011
Steve was very helpful and friendly. I would definately purchase a vehicle form him again. We actually live in TN and he made the whole process very simple for us. The whole experience was very pleasant from start to finish. Next year when we purchase a new car again, I will definately check with Steve first.
Chinadoll2474
10 de mar. de 2011
Fred Scott was a good sales person since he persuaded me to purchase my 2010 Hyundai Veracruz SUV. I am usually the type of person who walks out and thinks about the offer but since I was able to negiotate and get some things that I wanted, I was satisfied.I was a little disappointed that my battery died on me several times as well as having an issue with the sunroof that was installed making some noise whenever I rode with it opened, but Fred Scott always made sure that the repairs were completed. I was especially pleased to be able to do business with Derwin Ware because of his warm and friendly personality as well as his patience to allow me to ask questions that sometimes may not have always related to his department. He would take the time an go that extra mile to get my questions answered which would make me feel more comfortable to contact him first about any issues that I needed to have taken care of. He always made me feel that he was genuienly happy to see me. I never felt that he was in a hurry to finish conducting business with me. I really appreciated the way he worked with me.
kmcclure2007
10 de mar. de 2011
I had an excellent experience working with Kelvin Endee, Karrie Ramel, and Stephan Gronberg. I was surprised at how well they treated me, especially being a female I have not always recieved the best service in the car industry. They all worked very hard to make sure I was a satisfied customer and to get me into a vehicle that worked for me and my budget. Thanks guys, I am just loving my new car!
stevenb611
10 de mar. de 2011
Went in to see a Hyundai Sonata that I had seen on the internet. Came to to the dealership and looked around the lot. Wasn't followed around or bothered while doing so, which made the experience even better. After a few minutes or so, Fred Scott came over and asked if we had been helped. We said we hadn't. We told him about the car we had seen on the internet, and he within just a few minutes found the car we were in search of. We test drove it and loved it. After a few back and forths trying to come up with the price we could afford, we came to an agreement. I must tell you, I hate buying cars, and I don't like dealing with dealerships usually. But I have to say the entire experience was a delightful one. The people were very courteous and the overall experience was fantastic. I would absolutely tell a friend or family member to buy an automobile from this dealer. We are loving our Sonata! Thanks Fred! And thanks Rick Case!
hmnoth
9 de mar. de 2011
We had a very good experience at Rick Case Hyundai. Our car salesman, Ken Hinger was GREAT to work with. We came there knowing what we wanted and what we wanted to pay. Ken helped us purchase a vehicle in a short amount of time. He was professional, kind, and honest. I work in a customer service industry and he is someone that I would want on my team as he has great customer service skills. We would definitely come back to him if we have a need for another vehicle. We will also refer our friends to Ken at the Hyundai dealership. Thank you Ken!
sarahterry36
9 de mar. de 2011
I had a wonderful experience with Rick Case. Both Fred Scott and Kelvin Endee were superb salesmen and helped me get the car I needed. My credit was not the best when I went into the dearlership, but these guys helped me to explore my options and came up with a deal that I could afford. The financing is great and the car- a 2005 Hyundai Sonata has been great. I would definitely recommend Rick Case to others. This will definitely be my first stop the next time I am ready to purchase a new or used vehicle.
tawandal1
9 de mar. de 2011
Our experience was great, although i would like for it to have gone a little faster than 4 hours, when it came to talking numbers there was no feeling of haggling. We got a number, negotiated our trade and signed the papers. The sales man was extremely nice and even held my baby and took him for a short tour of the office, which he loved.
harb1965
9 de mar. de 2011
Rick Banks was straight forward, honest and eager to meet my needs. Moreover, they let me test-drive the Sonata (which I love!) for 24 hours. I drove the Accord, Camry and Sonata. Hands down -- Sonata was the best car. Heck, the popcorn ain't bad either.
armstlyn
8 de mar. de 2011
I am a salesperson myself, and as such, I realize that my customers want to feel like they are getting a deal. We felt that Mr. Scott knew he "had" us since we drove all the way from Knoxville, TN to Georgia to look at this car, and so he would not budge one inch on on pricing. Moreover, I felt he was very smug about it. He basically told us this is the price, and we could either take it or leave it.Obviously, since we did drive all that way, we knew we were going to leave with the car regardless of whether or not the salesperson budged on the pricing because it was a good deal on a 2008 Hyundai Sante Fe. However, we also left with a bad taste in our mouths.This company may be able to lure people in with the promise of a good price, but customer service and relationships is what keeps customers coming back. Rick Case got our one time sale, but we tell everyone about our negative experience and would never go back or recommend the company.Thank you for your time.Lynn Armstrong
christine.truitt
8 de mar. de 2011
Kevin is a excellent salesperson he had several cars already selected for me to look at he knew what would fit my needs.The other people in the dealership were very friendly and kind. They made the process painless. Kevin was also very attentive to my needs. He made sure I had refreshments. The highlight of my evening was of Kevinhelping me unload my old car and making sure everything was in order in my new car.He arranged my supplies in my trunk in a orderly manner, so I could make sense of everything. I think that't going above and beyond.
rmeintzer
8 de mar. de 2011
We bought my son's 2008 Mitsubishi Outlander XLS AWD through the dealership's ad on Autotrader. This was a great sales experience as our our salesman, Fred Scott, took care of all the details and had us in and out quickly. The car was in as-advertised and in great shape. I highly recommend this salesman and the dealership.
L3310f
8 de mar. de 2011
I had a very pleasent experience purchacing my new 2011 Sonata.Working with Henry Olowu was a pleasure. He is very knowledgeable and Polite.Also the desk Manager and the F.I.did a wonderful job. The only thing that would made this experience any better would have been dinner on the Dealership dime.
Doris Gillis
7 de mar. de 2011
My experience at the dealership was great. It started with Stephan. If it was not for him I would not have come in the beginning. He did whatever to get me pre-approved. then Steve Hall came and picked me up as my car had broken down. Both recommended the car that I bought. They both were superb. The guy that typed up the paperwork(forgot his name) but he was very patient with me as I really grilled him about my contract. He remained very professional as I know I probabably worked his nerves. Everyone was great especially Steve. He was very personable as he treated me like a lady and was very concern about my choice as if I was a member of his family.
aaaaaaaa
7 de mar. de 2011
Although I did not purchase a car on this visit, I was pleasantly surprised by the quality of the experience and the professional demeanor of the sales person with whom I had contact. In addition to spending unrushed time with me as we looked at different models, Hall seemed to have a great deal of knowledge of the products and gave me comparisons among vehicles that would allow me to make a clear choice about the model I am considering. Kudos to the overall quality of your organization.
tmechols
7 de mar. de 2011
I just wanted to recap my experience with sales consultant Reginald Scales. First i would like to really thank him for providing a great experience in buying my first new car. Reginald was really knowledgeable in explaining the various safety features of each model we test drove and provided the up-most hospitality during our several hour visits. Nonetheless, through all the phone calls, hours, visits, etc etc..Reginald was able to close the deal with No Hassles. I've never felt so comfortable buying a car before as it is truly a stressful experience for some. I will surely refer my friends and family to this dealership and specifically to Reginald!
atila
6 de mar. de 2011
I WAS GLAD TO HAVE FRED SCOTT WORKING ALONG WITH ME TO DECIDE WHAT MODEL AND PRICE RANGE IT WOULD SUIT MY FINANCIAL CONDITIONS. WE TALK A FEW TIMES BY PHONE AND I FINALLY CAME TO THE STORE TO CLOSE THE DEAL. I WAS PRESENTED A FEW OPTIONS AND TOOK A DECISION EASIER. GREAT!
vgreene
6 de mar. de 2011
For a person who had last purchased a car 13 years ago, my salesman made the process of buying my "first" used car very painless. The 2009 Honda Accord EXL-V6 displayed in the showroom that day was top of the line. What helped assure me that I was getting a good deal for my money was that Mr. Scott showed me the Blue Book value for my car on the spot. So after comparing its value and the selling price, I turned in my rental car and I was sold! Thank you Fred Scott and Rick Case Hyundai for the professional and informative experience!
kcobb1089
5 de mar. de 2011
Great experience dealing with Fred Scott at Rick Case Hyundai.I love my new Hyundai Sante Fe. Have purchased vehicles from Rick Case dealerships for 20+ years. Never had a bad experience. Each employee was professional and very courteous. Will definitely refer family and friends to them.
Santafe lover
5 de mar. de 2011
I tried to use the dealership web site to obtain a quote on a vehicle I saw listed on dealership wesite inventory listing. The website quote process did not seem to work. I received no quote after a day and a half. I tried to call the dealership using a wrong number which was listed on the website. Finally i found on another website a correct phone number and was put in touch with Mr. Fred Scott who took great care of me from that point forward and I ended up purchasing the 2011 Santa Fe Limited I was intially inquiring after. I was provided a good, fair price with little haggling. I would recommend Rick Case Hyundai and Mr. Fred Scott to anyone considering buying a Hyundai.
kcrysler
4 de mar. de 2011
I went to Rick Case Hyundai to look at the 2011 Tucson after test driving the Honda CRV and the Toyota Rav 4. I had the pleasure of meeting Fred Scott and we immediately hit it off and began discussing the options for my new Tucson. He is an excellent saleman and I appreciate his efforts throughout the whole process. I later met Eric Meadows and he also helped me learn about the Tucson that I was considering. He too was excellent. After making my decisionI proceeded to sign all the required documents (the credit department representative was excellent too - sorry but I don't remember her name). At that point I had purchased my car and it had been cleaned and prepped beautifully. Fred Scott then took me over to the Service Department and made sure that I was introduced to everyone. I left the dealership in my new car and I really feel like I made some friends and am looking forward to years of good service at Rick Case Hyundai.Thanks,Kenny Crysler
RichardLeeE
4 de mar. de 2011
I had recently been shopping around for a used vehicle of a particular make and model in this case a Toyota Yaris. As soon as I walked on the lot and stood next to my now purchased Yaris Steven "Steve" Hall immediately walked up to me and asked if I would be interested in taking it for a test drive. He was extremely knowledgeable about the vehicle even though it was not a dealer make and model(Hyundai) His relaxed style made the whole purchasing process as stress-free as possible and even my salesman-averse girlfriend remarked that she would love to purchase a car from someone like "Steve" Hall. He answered all my questions and went out of his way to deliver a form to me when it was discovered that my signature was needed on an important overlooked document. I work in customer service and the service I received and continue to receive at Rick Chase Hyundai was A+++. Much better and more professional than the Toyota dealership that I had visited right before Rick Chase and was dissatisfied enough to walk out of. Casey LLoyd also was very helpful and expedited the whole process.
mrb30093
3 de mar. de 2011
I had searched the Internet all weekend looking for a Hyundai Sonata GLS. Thought I had found it at Rick case. Saw a SOLD sign on it. Came home and sent an email inquiring about a similar vehicle (Color). Within 30 minutes Henry had meaaged me and then called me. Drove back up and ended up making a deal with this dealership. I was never pressured, my questions were answered to my satisfaction. I must say the financing part was way too long after agreeing to the purchase. They had to send me down to the Audi dealership to get my paperwork done. I would and have recommended this dealership to some friends.
Cobra Man
2 de mar. de 2011
I had a poor experience at another dealer, but Rick Case honored the Overstock.com auto price and had an in-stock vehicle that they optioned to my liking. Additionally, on the night of delivery of the new vehicle, Steve met me at the local CarMax shop when I dropped off my former vehicle. Great guy to work with.
Calemar
2 de mar. de 2011
I will highly recommend this dealership, Ken Hinger is great.I traded my 2007 VW Passat and got a great deal on 2011 Sonata Limited.I will invite my friends and family to visit this dealership when it's time to upgrade their vehicle and they will get the best deal in town.
ngreen2011
2 de mar. de 2011
Fredd and the staff at Rick Case HYUNDAI was very helpfull in helping me with my purchase of our 2009 toyota camre, great job everyone!I would highly reccomend this dealer and sales person to friends,family, and anyone needing a great car buying experience.
James M. Snyder
1 de mar. de 2011
My wife and I were looking for a used Acura TSX. I saw an internet listing for that auto at Rick Case Hyundai. That dealership is about 40 miles from our home, so I called the dealership and spoke with one of the managers to see if it would be possible to get the car closer to us. The manager,Joel Thomas, said he would have a salesman drive the car to our home. A couple of hours later, Ken Hinger drove the car into our driveway. He spent over 2 hours with us while we checked the car out & test it. Ken was very patient with us. I finally told Ken that the next morning I would put some money in our checking account, I would drive to the dealership, and we would talk about purchasing the car. The next morning I drove to the dealership, but we couldn't quite reach an agreement, so I thanked them for their time & went home. The next morning, Ken called to say he thought we could come to an agreement, would I come back up to the dealership? Later that day I went back to the dealership and purchased the car. Ken Hinger is a very friendly, patient, & professional salesperson,and I believe he went out of his way to help us buy the car. I will recommend Ken and Rick Case Hyundai to any one I know who is looking to buy a car! THANKS KEN! James M. Snyder
ericaphil
1 de mar. de 2011
Very friendly. I did not feel pressured. It was a nice, easy transaction. Steve was very relaxed. Everyone was very professional and easy to work with. I would recommend them to someone looking to get a new or used car. The financing person, Karrie was exceptionally knowledgable. thank you all
justradin
1 de mar. de 2011
Steve was very professional and helpful. He took the time to listen to our needs overall and was very helpful in selecting several cars to choose from. We took several test drives with Steve and found him to be very knowledgeable. Bottom line - we had a great experience at Rick Case Hyundai...many thanks all around!
makers23
1 de mar. de 2011
Fred was very knowledgable on the Santa Fe showing us all of the vehicle's features. I would refer others to this dealership. We have purchased 3 vehicles from Rick Case and plan on continuing doing business with this dealership again when the need for another vehicle arises.
jbrishp
1 de mar. de 2011
I live in Richmond, Virginia and I traveled 8 hours to Rick Case Hyundai because they displayed excellent customer service and had the absolute best price for the car I wanted to purchase. I never felt any pressure to buy and they were willing to sell the car for the price I wanted. Henry Olowu, our sales person, was the best! Professional, courteous and an overall good guy to work with. My husband and I are so pleased with our purchase that we intend to purchase again from Rick Case Hyundai in the future.
pollyt
1 de mar. de 2011
My experience with Rick Case Hyundai was very professinal when purchasing my new 2011 HYUNDAI ELANTRA TOURING. My salesperson Henry Olowu had taken the time to answer all questions I had about buying a Hyundai. Very professonal and friendly. The price of the Elantra Touring was what I could afford. Would recommend this dealership. I have not had any servicing so I have no comments regarding the quality of work from the Service Department.
jbarrettcan
28 de feb. de 2011
I purchased my Hyundai Sonata, SE 2.0T in Jan 2011. The car is beautiful, is getting great gas mileage, and is fun to drive, very powerful and extremely responsive. However, it is the sales experience and service after the sale that has been so far above my expectations of a New Car Dealer Ship. Every individual I worked with at the time of purchase has shown a personal courtesy and professionalism to phone call (several from my Sales person, Byron Black which has been most helpful)to ask if paperwork had arrived and if there was anything further that they could do for me? The Finance staff called to tell me when they had requested the title and again to see if it had arrived when they expected it to so I could get my tag. I have had occasion to meet and get to know the service staff. They had a loaner car available right on schedule and got me in and out, including the return of my car, on the schedule they promised and all the paperwork was accomplished in a very prompt manner with no fuss. I am equally impressed with Hyundai Corporate. A survey received after the sale was very professional and I feel like my time was well spent in giving them my experience and my pleasure with Rick Case and the service I have enjoyed. I have told several managers at Rick Case how pleased I am with the Dealership and its staff and it is a pleasure to be able to highly recommend their product and dealership with such confidence that mine is not the unusual good experience but I think is what customers can expect and will receive from Rick Case Hyundai.
jebottjunk
28 de feb. de 2011
A lot of people will tell you that buying a new car is usually a horrible experience. But my expeience with Rick Case Hyundai with Henry Olowu and Joel Thomas was just great. I never felt pressured. They were kind, friendly, helpful, and above all, honest. In addition to that, I just love my new car. I've had the car about 2 months now and I still love it. The handling is great, it's very roomy and gets GREAT gas mileage. I done almost all city driving since buying it and I'm averaging 26 mpg. I can't wait to see what kinds of highway mgp I get. I will definitely recommend them to all my friends and I will defintely be back.
nhorsley
28 de feb. de 2011
Reginald demostrated superior customer service during this process. Reginald is definitely client focused and does his best to nurture his clients. It wasn't about the car but about the experience and the atmostphere. Reginald definitely knew his products and had an answer for all of my questions. This was a no hassle process for us and completely devine! I am definitely recommending any and everybody I know to come there.
GreenMTN
28 de feb. de 2011
The Rick Case sales team in Duluth Georgia was friendly,courteous and professional they showed me the parts department and told me what to do in case I need to leave the vehicle overnight. Both Fred Scott and Ken Hinger spent time with me showing me all of the car's features and how to operate the high tech components in the vehicle, they also showed me how to setup the bluetooth connection.
KR69
27 de feb. de 2011
I've purchased a lot of cars in my time. I have just purchased my 2011 Sonata at Rick Case Hyundai in Duluth. i went in because of all the awards Hyundai has been winning latelt and because they have the best warranty in the business. Steve Hall was my salesperson. He is courteous and professional and answered all my questions about the car and pointed out a lot of great things about the Sonata that I hadn't even considered. He made me feel welcome from the beginning and very comfortable during the entire process. No high pressure. There was no going back and forth and nickel and diming. He provided me with realistic and straight forward numbers and worked with me to get the best price for my trade and the best price on the Sonata. I would highly recommend Steve and Rick Case Hyundai in Duluth for making this the best car buying experience I've had.
newlifedeb
27 de feb. de 2011
My Experience was great. I dealt with a young honest salesman, who showed me all the atractions of the 2011 Sonata. Which I must say is beautiful car. I was in and out in a couple of hours The Managers were excellent. And Reginald gave me what I wanted and we were all happy at the end. I got what I wanted and so did Reginald and the Rick Case Managerial staff. I had been in my car for 10 years and recieved the blue book value on it. I got the color I wanted and they even added leather seats to my Sonata GL. Which doesn't come with it and I got it at resonable price. This is my first time in a Hyundai Sonata GL. When I left the dealer they gave me a full tank of gas which lasted me seven days and I am a traveling hospice nurse. And that was just what I needed coming from a Lincoln to a Sonata, especially with the gas prices raising. Reginald is the best salesman that I have ever had. It wasn't his knowledge or the deal. It was really The unique customer service that I experienced. I know he was working to get me the best everything for my buck. And that is what counts. I would recommend him to everyone and the Rick Case team. God Bless!!!
juliep13
27 de feb. de 2011
I was very pleased with my experience with Rick Case Hyundai in Duluth, Steve Hall & the Tuscon. I'm one of those people who considers buying a car to fall somewhere in the spectrum between merely stressful and an outright ordeal, so it takes a lot to turn it into a positive experience.I made the long drive from Newnan to Duluth strictly because I wanted to drive the only Tucson GL manual 5 speed in the Atlanta area. I wanted to eliminate this car from my decision set and wound up intending to buy one. And I'm very impressed with the warranty offer, since I typically keep a car for a long, long time, so I'll make my purchase at Rick Case Hyundai.Steve Hall was the perfect salesman for me. Not pushy, straightforward and very patient. He got me a lot further into the process than I ever expected to be at the end of the day yesterday. What a relief!I'd gladly recommend Steve and Rick Case to any of my friends who find themselves in the market for a car.
luckycat
26 de feb. de 2011
I would like to really thank Mr.Gronberg,He gave me the best experience I have ever had with a car dealership. Mr Gronberg listened to my wants and needs with my new Santa Fe. I had been to many other dealership looking for a new Santa Fe. I was tried like a second rate person at the other delerships. Mr.Gronberg had great product knowledge about the santa fe. He went over with me about the 20 year 200thousand mile warranty that Rick Case offers. Then went over the 5year 60 thousand mile road side assiants. Then Mr. Gronberg gave the numbers up front and did not play any games with me. I would send my friends and family to purchase a car from Mr. Gronberg and from the Rick case automotive group.Thank you Allen Alsbrooks
hobblehorts
26 de feb. de 2011
Stephan Gronberg gave us the best buying experience ever. He knows his products well and provided an amazing buying experience. We'll be sure to recommend him and Rick Case to all of our friends amd family for their car buying needs. This dealership really knows how to take care of you .
angelztuch25
26 de feb. de 2011
Best car buying experience I have recieved thus far. I have reccomended rick case hyundai to my fellow coworkers. Friendly efficient service was given to me upon entering. Already refered two others that have shared my experience. Thank you especially to stephan gronberg who gave exceptional service.
Sono7
4 de dic. de 2010
My sales person was wonderful!! Can't say enough nice things about Kelvin Endee. Once financing got involved it was horrible. I had financing already set prior to going in. The finance person (don't remember name) had me sign off on everything assuring me the deal was not finally until I drove off in the car and told me my down payment would not be depositied until after that time sa well "most likely not until Monday" were his exact words. After reviewing the paperwork when i got home I went back in the next day to get the car and started asking some questions. I was told my check had not been deposited. I told them the price was not what I thought we agrred on and I had another dealer who was willing to sell me the car for less. The financial person informed me that I was obligated to take that car and there would be no further negotiations. I was then told me check had infact been cashed and the loan was already secured in my name and it would affect my credit if I did not take the car. I had a rental and they were in a great hurry to get me in the car and off the lot. I immediately called the bank to stop payment, told them I was under NO obligation to take the car and that I would be going to another dealer to buy the exact same car. This went on for three hours until I asked for the Manager. Suddenly he wanted to "fix" everything. They lied about my interest rate, lied about the obligations of the contract and a very nice sales person lost the deal. I would NEVER go there and will encourage other to stay away as well!
gencoupeowner
8 de abr. de 2010
We received a price quote from Shawn Phillips, which supposedly was the out the door price, and gave a deposit to hold the vehicle at this price. Upon driving 3 hours to the dealership, Shawn was not available to assist us, so we were passed to Deborah. She showed us the car, rode with us on a test drive. At that point, we told her we were ready to purchase based on Shawn's quote. We presented a $500 discount coupon from Case's website. Chris, the manager, refused to accept the coupon. We agreed to proceed anyway, and wrote our check for the previously agreed purchase price. We were passed from Deborah to the finance manager (this was a cash sale), who attempted to pressure us into buying an extended warranty. After receiving the keys and owner's manual, the office manager decided that our check, which had been on his desk for an hour, was short in the amount of $625 (for documentation fees that had never been mentioned before). After a 3 1/2 hour wait, our deal fell through due to Chris' arrogance and refusal to honor his salesman's quote. This dealership blew a $30,000 deal over a $625 documentation fee. We do not recommend this dealer under any circumstances. Thirty minutes later, we visited another dealership and purchased the identical car with the same equipment for the quoted price.
terryh
13 de sep. de 2009
Brought our company car to this dealership for 120,000 service. Spent $1,000 changing plugs, filling fluids, oil change, transmission flush, etc. Got the car home and 3 days later the alternator failed. (could be a fluke). (let me go ahead and mention that the windshield wiper fluid was bone dry on return and air filter was not replaced with oil change). Brought back to the dealership and they say that the valve covers need to be replaced along with some wiring and the alternator. Let them change the valve covers and wiring and decided to let my husband replace the alternator since in was in an easy spot to get to and they wanted $900 to replace. Upon picking up they tell us that the plugs needed to be replaced as well. What??????? Wasn't that replaced the first time??? We made them pull the paperwork where the car was worked on a week before and sure enought the plugs were replaced. Or were they? Or were they just trying to screw us out of yet more money now? We had already spend a lot of money and it's crazy to me that they were LYING to get us to spend yet more money. Very shaddy guys. Would not let anyone I know go there. Some auto shops try to up sell you on every service which is annoying, but what they do. These guys lie with no concience to make money. Very sad and bad business practice.
Sunnil
27 de sep. de 2006
Well this is rather a lengthy report so bare with me. My wife and I went in to purchase a '04 Hyundai Sante Fe that we saw on the internet for a super deal. We meet up with the salesman at the dealership who went to get the vechile and bring it to the front for us to test drive it. We hopped in and found that the fuel light was on with the warning chime. After telling the salesman who was detailing our trade-in, we went to a gas station where he only filled the vechile to half tank. We returned to the dealership to drop off the salesman to continue with our test drive. No problems on the test drive. In our paperwork, the dealer did not give us the internet price which was approx. 1700 less than the invoice price. The salesman commented on how he forgot and made the correction. We did not get full value of our trade-in which was a toyota product but at less they accepted the vechile. In the finance dept. the lady closing our paperwork tried to push an extendend warranty on us with a vechile that already has warranty left on it. Hyundai's bumper to bumper warranty is 5yrs./60,000miles for second owners. She said it was 50,000 miles which the vechile we was purchasing had 40,000 miles on it. She was in error, so I declined the extendend warranty offer since she could not get her facts right. I would admit that everyone at the dealer was friendly and we got a awesome suv for a super deal off the internet, but I would tell everyone to do your research. I was expecting a hassale free experience, but got the typical dealer games. If you can get finacing thur your bank, do it. They tried to give me 14% interest when my bank offers 5.75%. I don't recommend these guys because in stead of being fair and professional they tried while acting forgetful to screw us out of thousands. If anyone goes to this dealer their internet pricing is awesome, but go in well prepared and with a full stomach, we spent almost 4 hrs. there. For any pre-owned vehicle you see on the internet don't forget to print out the price and vehicle info and present it immediately to the sales person. Good Luck everyone!
Además, Rick Case Hyundai of Duluth of: city ha estado en el mercado durante mucho tiempo y sigue siendo el concesionario preferido de los compradores que buscan coches y camiones usados a la venta. Desde autos usados de bajo kilometraje hasta autos usados más baratos, hay algo para ti de Rick Case Hyundai of Duluth. Consulte los listados hoy mismo para encontrar el automóvil adecuado para usted. Rick Case Hyundai of Duluth es definitivamente el mejor lugar para comprar autos usados en línea.