Christina

8 de nov. de 2016

Fast and reliable as always, I came right in and was immediately serviced. I was there less than 20 minutes and everything went smoothly.

Kevin

4 de nov. de 2016

The gentleman I spoke to was receptive to my requests for the truck. In addition to the standard oil change I told him I needed a rusted bolt replaced and the tire pressure adjusted. All the services were completed quickly and correctly. I appreciated his professionalism.

Lori

4 de nov. de 2016

My schedule is a bit unpredictable so I appreciate being able to stop in for an oil change without an appointment.

Amanda

3 de nov. de 2016

Fast, friendly, honest service. Bought my car from here and get services done as well. Always efficient. Friendly staff. Clean facilities.

Deborah

2 de nov. de 2016

I was told it would b about 45 minutes when I got to the service department and they were right on time in getting my car back to me

Loren

30 de oct. de 2016

I love their service and hospitality. They are quick to answer our questions. We always feel comfortable going to this place! Thank you!

Margene

29 de oct. de 2016

The service people got right to me, were polite, and the service less time than they said. The coffee, hot tea, and popcorn are a nice touch, too.

Kenneth

27 de oct. de 2016

Don Davis provided us with excellent customer service during our visit to Riverside Toyota. This was our first time buying a new car, and he made sure that all of our questions were answered and that we felt secure in our decision. All of the staff members were attentive and made sure that we were helped in a timely manner, and that we felt welcome at the dealership.

James

27 de oct. de 2016

great personal service, fast and efficient, always my first choice to take care of my new Toyota Tacoma, wonderful staff

Jo Ann

27 de oct. de 2016

Friendly employees, fast service, trust in the dealership. Also like the coupons you sent for $ off on service. Great value for my money.

Angela

26 de oct. de 2016

Customer area is nice and comfortable. The staff is super nice lets you know what to expect and how long it will take.

Tamlera

25 de oct. de 2016

It was clean . Shae is so helpful. Got me in ,got me out. They always make you feel welcomed.

Jean

24 de oct. de 2016

We liked Colin the salesperson, not pushy, but knowledgeable about the car. Easy to work with, very nice young man

Jennifer

24 de oct. de 2016

I got a new car and my sales rep was extremely nice and professional. The staff was very nice and courteous.

Benjamin

23 de oct. de 2016

Very efficient and courteous service staff. I always take my Toyota vehicles to them when they need any sort of service.

Jamie

22 de oct. de 2016

Pete is awesome to help me with a smile everytime I come in and need something. The service dept. is speedy and accurate with their work. And I appreciate that!

Danny

21 de oct. de 2016

Fast service and courteous. Always a pleasure to deal with. Never had to worry if it was going to be done right. A+ service

Stephanie

20 de oct. de 2016

Service was fast and the service representative was courteous. The waiting area was clean and comfortable with free coffee. :-)

Virginia

19 de oct. de 2016

The wait time was short, the staff courteous. Facility was clean and comfortable. I will be back at my next scheduled service time.

William

18 de oct. de 2016

Friendly quick service, all questions about the service answered and explained. All work explained before being started and customer informed throughout the service.

Walter

17 de oct. de 2016

Our sales associate, Chris was persistant in his desire to satisfy our needs and was always friendly and acccomadating. The entire dealership staff were first class.

Tiffany

15 de oct. de 2016

Tedd and Bryan were fantastic! The best customer service we have experienced at a dealership in a long time. They were extremely helpful and very professional. We felt right at home! We will definitely recommend Riverside Toyota to our friends and family. They are great!!

Robert

15 de oct. de 2016

It was all good. No complaints. Everything was smooth. A small suggestion would be to move some of those Rav 4's to the very front facing the main street. You've had those trucks up there for years. Change things around a bit. Not a complaint, just a suggestion.

Mattie

12 de oct. de 2016

Came in for the 10,000 mile oil change and tire rotation on my Highlander. Pete took my keys and showed me where to sit while my service was being done. Gave me a pager and told me it would buzz when car was ready. I talked to another customer and before I knew it my car was ready,

Virginia

11 de oct. de 2016

Chris Kirk and Justin Pope could not have been more friendly, knowledgeable, and courteous. There was never any pressure to get me to buy or to "up sell" to a different product. They were both very patient and took time to explain every detail to me. You have gold in these two young men. As a former high school teacher of 30 years, I have seen it all, and these two are just as down-to-earth and genuine as you could want.

Rita

11 de oct. de 2016

The salesman was knowledgeable and courteous. He took the time to show us many of the cars features and was very patient with our questions.

Jason

9 de oct. de 2016

Allison went above and beyond to help make sure that I found the exact vehicle that I was looking for. I test drove several vehicles over the span of two days before I found the exact truck I wanted. She would not let me leave until every question was answered and she explained every feature on my new purchase. I also had my children with me and she made sure that they had drinks, popcorn, and were able to play in the play room. I also appreciated the complimentary cup of Starbucks from the sales floor. Allison was extremely helpful but was not pushy. I now understand why she has so many Salesperson of the Month awards. She deserves another one for the service that my family and I were given!

Timothy

8 de oct. de 2016

I really appreciated the near immediate response to my online inquiry. The vehicle was ready for test drive when I arrived and the entire sale was the quickest, easiest I have ever experienced.

Loretta Jessie

6 de oct. de 2016

Nice greeter/receptionist, showroom, vehicle selections, waiting area and good coffee coupled with the most WONDERFUL buying experience EVER! Don Davis knows what it takes to please a customer! Very attentive & KNOWS the business. I will definitely recommend him to others. Thanks!

Brian

5 de oct. de 2016

Place for children to play and watch TV. Popcorn and snacks for them. they have private room for children so the adults have some privacy as well.

Sheryl

2 de oct. de 2016

Everyone was very helpful and friendly. This was my third Toyota. Two of them purchased at Riverside. Would def buy from them again.

Claude

2 de oct. de 2016

Speed and friendliness and honesty of Representatives. Brought some issues to my attention that could have saved me some money. Thanks

Barry

1 de oct. de 2016

the customer service reps were friendly and helpful from start to finish. techs were honest with the evaluations of the repairs needed on my vehicle.

Gayle

1 de oct. de 2016

My checkin was a breeze and everyone was wonderful. I will come back and share with family to do the same.

Shannon

1 de oct. de 2016

I took my car in because I needed a new battery. The estimate was $130. I left the car. A while ylater I got a call that it would only be $60 because i had bought the previous battery at Toyota. This dealership continues to prove 100 percent integrity and honesty in customer service. It would have been very easy to let me pay the full price. I never would have questioned it. My next car will be a Toyota because of this service department.

Brian

1 de oct. de 2016

Fair and upfront. Definitely not pushy. Gave me a great deal right up front, with zero haggle. Also went above in personal attention. I will return to this dealer in the future, even though they are nearly a 4 hour round trip. Thanks!!

Kenneth

30 de sep. de 2016

Tedd and Heather were both very helpful and knowledgeable, the entire experience was stress free, and fun! This was my second car from this dealership.

Jacqueline

29 de sep. de 2016

The sales person, Austin was very helpful,peofessional and not pushy. The price was good. After having an accident that totaled my RAV4, Austin found another red RAV4 to replace it. Heather sold me the extended 10 yr warranty that I did not know about. Heather was very,very personable.

Beverly

29 de sep. de 2016

Everyone was friendly, they provided fast service with my oil change. I also had a recall on my drivers side window control and they were able to handle it and was faster than they estimated.

Mickey

26 de sep. de 2016

The sales person is what made the most difference for me with my experience. He was the nicest to work with of any salesman that I have ever dealt with.

Christine

26 de sep. de 2016

Justin was FABULOUS to work with. Found out exactly what I was looking for and found it. I didn't have to do they annoying song and dance that every other dealership put me through! Loved his patient, hassle-free style!

Trevor

25 de sep. de 2016

I was able to choose from a wide variety of vehicles, the problem was narrowing it down to just one. I didn't even need to check other dealerships.

Timothy

24 de sep. de 2016

Everyone was friendly and accommodating. Our salesman, Justin Pope was great. The dealership is spotless. The location was easy to access.

Charles

24 de sep. de 2016

The friendliness of the service area people and the professionalism that exists in every area of Riverside Toyota. We travel from out of state to receive services.

Brenda

24 de sep. de 2016

Courteous friendly efficient all facilities are clean and comfortable All employees are caring and helpful I would definitely recommend this dealership to others

William

23 de sep. de 2016

They listened to what I wanted and were not pushy. I got in and out of there with no pressure. Best car buying experience I've had.

Carolyn Elaine

22 de sep. de 2016

I was greeted almost immediately upon arrival, the work order was prepared, and I was able to go (with pager) to the comfortably-appointed customer lounge to read and/or watch TV until my car was ready. When I went to claim it at the cashier's desk, the young man who had serviced it was there to recap what had been done and to give his recommendation for the next service. The cashier processed my payment rapidly, and I was on my way. The service was prompt, and all personnel I encountered were pleasant and professional.

Donald

22 de sep. de 2016

everything. everyone was friendly fast and polite. jeff was outstanding.the sales department is right on for price, time,and total experence.

Linda

20 de sep. de 2016

Allison was a great help. Very friendly. When my son decides to get his new car we definitely coming to see her. We are Toyota fans for life.

John

18 de sep. de 2016

The first person we talk to was Christopher Kirk. He was very nice and informative. He answered all of my questions and concerns. He was eager to help me with questioning attitude. The financial department was just as helpful as Christopher was.

Sandra

17 de sep. de 2016

Justin Phillips took great care of us. This is the second auto we have purchased from Justin in 5 months

Jessica

17 de sep. de 2016

Dillon was so nice. I enjoyed dealing with him. He met all the needs that I had for my service visit and I appreciate that.

James

12 de sep. de 2016

You had the inventory I was looking for. Staff knowledgeable about the vehicle. I appreciate the help setting up my phone with the truck after the purchase.

William

11 de sep. de 2016

This was a vehicle I found on the internet. The salesman, Jonathan Cantrell, was exceptionally helpful in doing a detailed walk-thru of the vehicle with me on the phone. He answered all my questions and gave me all the information I needed to make my decision. This was especially important since I was over 2 hours away.

Samuel

10 de sep. de 2016

very nice people and willing to help you!! the man that help us was very friendly and the manager was great too!!!

Winifred

10 de sep. de 2016

Excellent service, Shay, in the receiving the car for service is a true asset for your company. She is the person I always want to help me.

Howard

8 de sep. de 2016

Very friendly. Knowledgeable and explained all service very well.Very quick with service and treats you like you are special. Always willing to answer any questions.

Cheryl

5 de sep. de 2016

Don was very knowledgable about the Camry. He was friendly and did not try to pressure me into making a decision. I was expecting to get run down by several salesmen, and was surprised when I didn't . I would definitely recommend you and especially Don.

David

5 de sep. de 2016

Fast and easy financing good sales people good clean facility great lounge area easy acess great service area and lounge

Patricia

3 de sep. de 2016

Get you in and take care of reason for visit with personable and employees who know what they are doing.

Jonnie

3 de sep. de 2016

We were helped immediately and everyone was very helpful. We only had our tires rotated but it was done in a very timely manner. Must faster than expected.

Crystal

1 de sep. de 2016

I love the service rep's at Riverside Toyota. They are very friendly and always take care of you quickly. I purchased my vehicle from this dealership after using them for service on my older model Toyota for over 5 years. I am impressed with the staff at the dealership from sales, to service to parts. Great teamwork!!!

William

31 de ago. de 2016

Quick turnaround in getting my service done. The service rep was friendly and advised me of my tire tread depth. I appreciate his concern for our safety.

Jackie

31 de ago. de 2016

My Service was Done quickly. i was Kept informed of progress of the service being done. I was given an estimate ahead of completion how much my service would cost

Kenneth

30 de ago. de 2016

The service writers and staff are the bomb. They always greet you with a smile and by your name. You feel like family when you arrive.

Debby

28 de ago. de 2016

My husband and I had the most pleasant experience we have ever had at any dealership! I had a little 2 seater that I adored, but needed a truck, Allison found the perfect truck for us! We actually had a very fun time, totally relaxed, everything went so smooth and we left the dealership very happy campers! No doubt we wil go to Alison Gentry when it's time for another vehicle!

Stan

27 de ago. de 2016

Fast and friendly. Professional in demeanor and appearance. Appreciate the new online app to schedule services. Always willing to answer any and all questions.

Deborah

26 de ago. de 2016

Everything went smoothly, and all questions answered. We have bought Toyotas from Riverside since 1983, a total of five up to this date.

Sherry

25 de ago. de 2016

I called and spoke to Allison Gentry, she was so helpful. I told her what I was looking for and she had the car ready for me to look at when I arrived . She got my extended warranty and gap set up on the car in no time. I did trade my car and got a far amount for my trade in. she was so very helpful to me . the lady that did the final paper work was very nice and helpful also. I felt so comfortable with Allison and the other lady because they explained everything to me ;0 Riverside has a great team for sure, i will definitely tell everyone about y'all, how great your service is ;0

Rodney

24 de ago. de 2016

Stephen Taylor presented himself very professionally and paid attention to what I had to say. Having purchased around 20 vehicles in my lifetime, this was the most comfortable experience yet!

Sandra

24 de ago. de 2016

Worked with us and wanted to a satisfy the customer. Chris has a great attitude and stayed in touch with us to find what we were looking for.

Rick

24 de ago. de 2016

Everything is always made easy. Wait time is minimal. Staff is courteous! We are repeat customers. We have sent others here and they have also had great experiences

Linda

19 de ago. de 2016

Just being taken care of. I drive all the way from Cohutta GA to Rome because I like the service dept. better than the one in Cleveland TN which would be much closer than Rome. But we like to go eat at Provino's while down here.

Sylvia

18 de ago. de 2016

Did not have to wait long but while waiting a very nice area for customers to sit in. Refreshments and TV.

Peter

18 de ago. de 2016

Our sales person was Stephen Taylor. He is a very personable young man, not overly agressive, which I appreciate, and did everything he could to find us the car we were looking for. We bought a car the same day we went to do a test drive.

Heather

17 de ago. de 2016

Friendly staff, fast quick lube, dealership is clean and very niceI always have a great experience at Riverside toyota. Would tell everyone to get their service there and buy their vehicles there!

Peter

13 de ago. de 2016

They made it so easy for us. It was a great experience!! It didn't take hours and Hours of being at the dealership

Don

12 de ago. de 2016

All the sales staff were professional and helpful. Our overall experience with the entire staff at Riverside Toyota was excellent.

Glenda

12 de ago. de 2016

I like your dept opening at 7:30. I can get there and then get to work on time! I think the price of the oil change is a little high, other than that everything is good!

Spencer

11 de ago. de 2016

My reccomended servicing went so much faster than the Dalton, Ga dealership! They also are very organized it seems here! Nice showroom and building in general!! Very clean and even had a couple Sales Reps. stop by and made sure everyone had everything we needed. Good customer service.

Laura

8 de ago. de 2016

The staff was polite and helpful. All our questions were answered satisfactorily. The showroom was clean and everyone went out of their way to help. It was child friendly with a place for children to play.

Larry

8 de ago. de 2016

Friendly and knowledgeable staff. Great service. Worked with my wife and I to buy two vehicles with affordable payments within our budget.

Warren

6 de ago. de 2016

Jonathan Cantrell was easy to work with, and he utilized text and email to complete the deal. Having the ability to test drive during lunch and take care of all the details electronically was the ultimate deciding factor to purchase. Okay, that plus the great deal.

Nancy

4 de ago. de 2016

Friendly staff, fast service and comfortable waiting area. They have taken care of my service needs for many years. I will return for sure.

JohnfromAL

4 de ago. de 2016

It was a pleasure to purchase my 2016 Toyota Tacoma at Riverside Toyota. I had been looking local for the truck I wanted to purchase and couldn't find it. I went online to Cars.com and found what I wanted at Riverside. I sent a email and got a quick response from Allison Gentry. We went to test drive the truck on Saturday and drove it home. She was a pleasure to work with on the internet and at the dealership along with Austin Roberts on the lot. All the employees we met there were very nice and helpful. Thanks again Riverside. Thank you Cars.com!!!!

Linda

1 de ago. de 2016

Seamless; I was nervous, it has been awhile since I had to purchase a car and I thought I would be taken advantage of because of that. Allison, the rep, addressed all my questions and was very kind. What I really appreciate about her salesmanship, she was very transparent and walked me through the process with ease.

John

1 de ago. de 2016

I had been asking via email about a certain truck that I wanted and Allison Gentry was very helpful and always emailed me back with helpful info.

Kayla

31 de jul. de 2016

Allison was excellent in the service she provided, answered our questions thoroughly, talked us through the price, and the whole process took a reasonable amount of time.

Steven

30 de jul. de 2016

Jonathan was an exceptional salesman and worked to get us the car we wanted. The facility was clean and we were greeted within minutes of pulling on the lot. Overall the entire experience was wonderful.

Patricia

27 de jul. de 2016

Promptness and availability of early morning service make the experience a whole lot easier. That is the main reason we go to Riverside Toyota.

Sandra

26 de jul. de 2016

The staff are so friendly and knowledgeable. They kept me informed during my visit and I love the waiting area!!

Sara

22 de jul. de 2016

Everybody is always very nice. Shea is always so very good to deal with when I bring my car. Always willing to do what she can to help.

Mark

21 de jul. de 2016

Quick service with a knowledgeable staff. Enjoy doing business with Riverside. I live in Cartersville and the big dealerships south of me do not compare to Riverside.

Noreen

20 de jul. de 2016

I liked the sales agent and the bosses who helped me out. It took longer but i got the vehicle i want. I'm happy!

Tony

20 de jul. de 2016

I found the car to be exactly as advertised on the website. The grill was broken on the car and the cost to replace it was deducted from the price. The entire process of looking the car over, the test drive, agreeing on a price, and completing the paperwork only took a little over two hours instead of the usual four or five hours.

James

19 de jul. de 2016

no wasted time very clean area. have always received friendly service. Would have no problem buying another car at your service location.

Robert

19 de jul. de 2016

It was a very smooth process with no hassles. They were willing to give the best price possible and match competitors.

Bo

17 de jul. de 2016

Friendly atmosphere most all employees are professional. I always told exactly what is due or maybe due the next time I come in so that I am prepared. No surprises.

Kenneth

16 de jul. de 2016

Your service staff have always been courteous to me. I own 3 Toyota vehicles, each getting it's service at Riverside. I love the coffee in the waiting area when my vehicle is being serviced. I actually enjoy the wait, drinking coffee and getting in some reading.

Sherry

15 de jul. de 2016

Was able to look without high pressure. Was able to drive the car like I was interested in, not something less than what I wanted like at a previous dealership. Was told about options and since the car color and option I wanted was not on the lot the salesman helped me find and car and had it brought to the lot. Nice friendly experience with finance office and everyone was very friendly and professional. Great job Riverside Toyota.

Sherry

13 de jul. de 2016

Went in for an oil change. They gave us a 2 hour wait because they were very busy. It didn't take but an hour. Great people.

Lita

13 de jul. de 2016

efficient, friendly, promptness, clean facilities, love the longer hours on saturday (works for people that cannot take off thru the week, no further changes are needed for me

Shelly

13 de jul. de 2016

Courteous and respectful. Helped assure I would have transportation for a scheduled event. Had my car ready when I returned.

Robert

12 de jul. de 2016

Friendly, courteous service personnel giving straightforward answers to my questions. Always a good experience in their service department keeping my 10-year old Tundra in top shape.

Sergey

10 de jul. de 2016

I bought my 3-year old Avalon from Riverside Toyota at Rome. I am very pleased with my shopping experience and recommend this dealership to everyone. Great people!I found a very good priced mint condition Avalon on their Website it was the best deal in 100 mile radius from where I live. Two months later it is still the best deal on the market! I talked to Chris Kirk, the sales agent, over the phone and scheduled my visit. Even though I had to drive two and a half hours, it was worth every mile! Chris was very helpful, knowledgeable, polite and not pushy. He laid out the details and let me make the decision. He was able to address my every concern and he was really nice about it (even though I was kinda picky).I worked with Heather on financing part of it. She was able to get me a very competitive interest rate (as good as my bank pre-approved me for). Of course, I had to negotiate but Chris and Heather made this process very pleasant. They even took care of some minor wares and tears for free just to keep me happy (that are more or less normal on a pre-owned vehicle). Dennis at the service department replaced several interior parts and fixed few stains on the leather seats. I am a very happy camper driving my awesome certified Toyota Avalon! Riverside Toyota is an A++++++ dealership. Thank you!

Teresa

10 de jul. de 2016

My salesman Justin Pope Was Great! Able to answer All my questions an gave me Helpful Info about the Rav 4 I Purchased!

Sergey Chernokov

10 de jul. de 2016

I bought my 3-year old Avalon from Riverside Toyota at Rome. I am very pleased with my shopping experience and recommend this dealership to everyone. Great people!I found a very good priced mint condition Avalon on their Website it was the best deal in 100 mile radius from where I live. Two months later it is still the best deal on the market! I talked to Chris Kirk, the sales agent, over the phone and scheduled my visit. Even though I had to drive two and a half hours, it was worth every mile! Chris was very helpful, knowledgeable, polite and not pushy. He laid out the details and let me make the decision. He was able to address my every concern and he was really nice about it (even though I was kinda picky).I worked with Heather on financing part of it. She was able to get me a very competitive interest rate (as good as my bank pre-approved me for). Of course, I had to negotiate but Chris and Heather made this process very pleasant. They even took care of some minor wares and tears for free just to keep me happy (that are more or less normal on a pre-owned vehicle). Dennis at the service department replaced several interior parts and fixed few stains on the leather seats. I am a very happy camper driving my awesome certified Toyota Avalon! Riverside Toyota is an A++++++ dealership. Thank you!

David

9 de jul. de 2016

Great team, fair price. Come all the way from Atlanta to get me car serviced because these guys are great. Keep up the great work.

Sylvia

5 de jul. de 2016

I purchased a RAV4 on June 30th and the customer service I received from Don Davis was excellent. I would highly recommend him to anyone.

Jonathan

3 de jul. de 2016

Don Davis was truly exceptional. His knowledge of the several vehicles was surprising and appreciated!! tried to get him to finish up on Tuesday....the dealership closed at 6----July 4th weekend. But he and the business mgr. were willing to stay until we finished!

Deborah

2 de jul. de 2016

I have always owned a Toyota because the vehicle and service I receive are always excellent. The dealership is always ready to help

Vickie

1 de jul. de 2016

Straight forward personnel; they keep you updated while vehicle is being serviced so there are no surprises. Provide assistance if the work takes longer than 3 hours.

Sue

30 de jun. de 2016

Brought car in for oil change and to check tires. Work done quickly. I had to ask, though, if everything was alright with car. I feel they should tell me this information.

Chip

30 de jun. de 2016

Friendly, Speedy, and Efficient Service. They have a good waiting area with refreshments like coffee and popcorn. Everyone associated with Riverside is nice to all customers.

Sandra

30 de jun. de 2016

The whole thing was very easy! Everyone was kind and very professional. It was a very easy experience. They did everything to make the experience pleasant.

Frank

26 de jun. de 2016

My daughter graduated from nursing school at Auburn University and wanted her dream car. She wanted an Escape like I got her when she was 16, which I sold because of all the miles. I went on Cars .com and found the exact 2012 vehicle ,the last year of the boxy look! Riverside Toyota had one listed with only 16k miles and looks like a brand new car. We planned a short vacation that we could go thru Rome,Ga. Allison was the best ever, we traded in a lease car with 14 months left and still able to do all the dealing in 2 hours or so. It took the whole team at Riverside to work it out. I was extremely pleased with the whole process and great mgmt team at Riverside. I drove away in my daughter's "new" car to start my vacation.

Teresa

26 de jun. de 2016

Don was very friendly and knowledgeable. He stayed well past closing time on a Saturday evening. Also followed him to Walmart for a full tank of gas. Sat in the car for a full 30 minutes teaching us about all the bells and whistles and said come back Monday for another tutorial. Awesome!!

Wayne

24 de jun. de 2016

The service adviser was pleasant and the oil change was done in a reasonable amount of time. The waiting area was clean and comfortable.

Pauline

19 de jun. de 2016

As a woman I was treated as someone who knows what she is talking about and has done her research.

William

19 de jun. de 2016

Can always count on Shay Winn to take care of her customer and follow thru on the service needed to be completed. A real asset to the service dept. I've been a customer since 2007 and the service dept ALWAYS does a good job whether it's warranty or paid service.

Floyd

18 de jun. de 2016

Austin Roberts, the salesperson at Riverside Toyota, found what I wanted and we had no pressure to buy. Austin kept me informed of what was going on and answered every questions I had. The is my first time to buy a car in Rome and prices were very competitive with all the dealers I contacted. Glad to be able to buy locally.

Tamra

12 de jun. de 2016

Justin was awesome! I had been to two other Toyota dealerships and had left because of the sales rep. Justin was THE reason I stayed and purchased my vehicle at Riverside Toyota.

William

10 de jun. de 2016

Justin Pope was very easy going and didn't try to pressure us in any way. He knew all about the vehicles we were looking at and showed us many features we didn't realize were on the vehicle. He helped point out all the benefits of each vehicle, enabling us to make the best choice for our needs.

Donna

9 de jun. de 2016

The Service Staff is very professional and friendly. My family would not go anywhere else! Clyde and his staff have always taken very good care of us...we have been customers for over 30 years now.

Shelby

8 de jun. de 2016

The salesman, Tedd Long, was absolutely amazing. I was dreading interaction with a 'car salesman', but he disproved the bad reputation they have. I really can't say enough about him. As for the financing and used car trade in, the entire process went exceptionally smooth.

Robert

7 de jun. de 2016

Just over all professionalism and understanding. Willingness to help. Staying in the moment with professional high-grade work is what Riverside Toyota in Rome Georgia is all about

Shelby & Adam

6 de jun. de 2016

I needed to buy my son, who is a college student a new car. I dreaded the thought of dealing with a 'car salesman', but our experience was AWESOME!! The salesman that greeted us, Tedd Long, was fabulous all the way til the end! He was NOT pushy, just trying to 'meet his quota'. He WAS friendly, accommodating, patient and most importantly honest. He explained each process thoroughly and knowledgeably. I would recommend Riverside Toyota to anyone looking for a vehicle. Don't forget, ask for Tedd Long!!!

John

1 de jun. de 2016

friendly courtesy and making you think you ARE a valued customer has made me purchase 5 vehicles from Riverside Toyota

Oren

31 de may. de 2016

I had been searching online for a new Toyota Camry Hybrid to purchase with the Memorial Day purchase incentive. We found a vehicle 50 miles away at Riverside Toyota in Rome, GA, and decided to make the trip to purchase if all went well. It was well worth the drive. Jonathan Cantrell, our salesman, was very personable and professional, and made our buying experience a pleasant one. Heather was also very personable and professional. The dealership itself was very impressive: clean and modern. The cookout for Memorial Day was a nice touch. Very happy with the new Camry Hybrid.

Nicole

31 de may. de 2016

My experience was awesome. Allison was amazing. She called me and was so nice that I came all the way from Gadsden Al. to look.

Paula

27 de may. de 2016

The dealer was so friendly. Just very relaxing no one pushing you into purchasing right that moment. My sales man was so kind and went way out o find what I wanted. His name was Christopher Kirk.

Nicole

27 de may. de 2016

It was an extremely pleasurable experience to get a car through this dealership. I loved how everything was so streamlined and ready to go once we go there. I would definitely recommend this to a friend. I love my new SR5!

Marti

26 de may. de 2016

I took my suv in for service, pulled up to the door, left my car and it was ready a few hours later when my daughter dropped me off.

Amanda

25 de may. de 2016

Fast and easy buying experience and a great value. Friendly customer service reps that helped as much as they could.

Kyle

22 de may. de 2016

Everything. Allison Gentry was amazing! She made sure we got the best deal possible. If you're needing to buy a car in Rome I would highly recommend you to see Allison Gentry at Riverside Toyota.

Doug

21 de may. de 2016

The overall experience was excellent and straight forward. The staff were helpful through out the whole experience and Allison even helped me set up the blue tooth in the vehicle.

Scott

21 de may. de 2016

Kept us informed. Very nice and cordial. No pressure. Answers phone after hours. Very patient with us. Very good experience.

Stephen

17 de may. de 2016

Service writers were fast and friendly and the service was fast, The coffee and popcorn in the waiting area is a big plus.

Karla

15 de may. de 2016

My salesman Christian Lopez was very knowledgeable about the Tacoma and the different trim lines. I enjoyed working with Christian he provided me with all the information I needed and wasn't a "high pressure -pushy" salesman or I would have went to another dealer. Heather was my finance person and she was very professional and worked to get me the best rate possible. This was the best experience I've had purchasing a vehicle and I will Highly recommend Riverside Toyota.

Danny

12 de may. de 2016

Very efficient in time management. Staff is very friendly and knowledgeable. Facility is very clean and pleasant. Just an all around pleasure to deal with.

David

9 de may. de 2016

Sales rep -- friendly and down to earth. knowledgeable about the truck I was looking for. Found the truck I wanted and had it shipped to his location.

Shishay

9 de may. de 2016

Stephen Taylor: Unlike most car salesman, he was simply natural when he talked to us. I probably wouldn't have done business with you if he had said anything and everything to sell the car to us. I wish he was more accurate with the mpg for the Pilot and Highlander. Customers theses days can get wealth of information online and don't just figures at face value. When Stephen told us about the mpg capabilities of Highlander, I quickly pulled my phone and checked for myself. Having said that, I would do business with him again. He did a good job job by not trying TOO hard to buy the car. The moee pressure I feel the more I become skeptical of the product. Authenticity in engaging customers matters. At least you won my business by not pushing me too hard. I intend to refer friends and family members to do business with you Riverside Toyota.

Richard

8 de may. de 2016

Fast and friendly service. The staff were friendly and attentive to my wife's needs. She felt comfortable in their waiting area.

Betty

7 de may. de 2016

Prompt service, friendly service rep. Service rep showed the filters to me before replacing them and of course your coffee was an added plus.

Tonya

3 de may. de 2016

Friendly employees and fast service! Waiting area is very nice and inviting. Bathrooms were very clean as well! Great experience!

Susan

1 de may. de 2016

Chris Bowen was our salesperson and we couldn't have asked for anyone any better! He Exceeded all of our expectations and he needs a raise! Heather in finance was amazing as well! We couldn't have asked for better people! She was very courteous and I left with no buyers remorse thanks to her! I highly recommend Riverside Toyota and these 2 employees!!

Silver

29 de abr. de 2016

Austin and Heather made the whole car buying experience very easy and painless. Very knowledgeable and great customer service from the team at Riverside Toyota. Thank You.

William

28 de abr. de 2016

attention to my car needs making sure that I was important to them (service advisor) and I was pleased with the wait time to complete the service

Toby

27 de abr. de 2016

Quick. trouble free. professional. The service is impeccable and always is. The best car dealer maintenance department I have ever encountered.

Shannon

26 de abr. de 2016

I trust the Toyota service department and believe their recommendations on needed repairs to be fair, honest and reasonably priced.

Alice

26 de abr. de 2016

The service was performed in a timely manner. The greeter was personable. The facility was clean. They performed only the service I requested.

George

20 de abr. de 2016

I had a good experience with courteous and professional discussions and communication. I also commend Riverside on the exceptional and dramatic change and improvements in the customer waiting area. Great job!

Edward

19 de abr. de 2016

Service Advisor Shay Wynn always give us a warm welcome and prompt service, very efficient person. Refurbished waiting area makes a short wait comfortable. We've been regular customers for over 12 years.

Larry

12 de abr. de 2016

These two purchases bring to five the total vehicles we have bought at Riverside Toyota. The product can't be beat and we usually encounter great salespeople like Justin Pope. You all make a great combination.

Brian

8 de abr. de 2016

The gentleman greeted me and went out of his way to help. That's not usually what happens when I visit this dealership service center so I was pleasantly surprised. Would have given a higher rating if not for my prior experiences. Also felt a new wobble in my front end after the service was finished but unfortunately couldn't go right back as I was in the road for a vacation.

Rickie

6 de abr. de 2016

Our salesperson Don was extremely helpful, very professional. There was no pressure, and everything went smooth for us. He is definately an asset to your company! If he could put up with my husband, he could put up with anyone!!!! I think Toyota hired him secretly to see if Don could pass the test. He passed with flying colors!!!!!

Daniel

3 de abr. de 2016

It is great. I have now bought 4 straight Toyota's. They have great sales crew and service. Would not keep coming back if they didn't

Jason

31 de mar. de 2016

I enquired about a vehicle online two evenings ago. As soon as the dealership opened the next morning, Justin called and answered all of my questions. He had the vehicle waiting for me at the dealership when I arrived shortly after his phone call. He treated me very fairly and with respect, unlike many other salesmen I have encountered. He was able to get me the perfect vehicle at the perfect price. Because I had no way to get the new vehicle home, he arranged to drive it to my house after the sale and the vehicle was pristinely detailed. I have purchased well over 25 vehicles in my life, and this experience was definitely in the top 3. Great job to my salesman, Justin, for a painless transaction.

Donnice

28 de mar. de 2016

Saleslady was super nice, I have delt with a many salesperson but I have to say she is the Best. Her name is Allison Gentry Ingram

Robert

25 de mar. de 2016

Justin was a great sales man . I will be telling everyone who is car shopping to go see him.

Charles

23 de mar. de 2016

It is a great place to do busn,Great people and a great dealership I have bought several autos from them

Dustin

23 de mar. de 2016

Austin was amazing in selling me my car. Especially being able to communicate via text. Service department needs to be more thorough

Patricia

22 de mar. de 2016

All aspects of service visit were very impressive-from friendliness of employees, technicians, and knowledge of what was needed to be done and amount of time to do it. Very satisfied.

Mattie

19 de mar. de 2016

Allison Gentry was our salesperson. We had been Buick owners for over 25 year. She was professional, knew her products and listened to what we were looking for . She found the vehicle we needed.

Courtney

12 de mar. de 2016

Everyone was very nice and helped us out to the very best. They did an amazing job at letting me know about any deals they had and to help me get into what I wanted.

Marta

12 de mar. de 2016

They fixed my Prius that was towed there because it would not start and although they were backed up with other cars until the next day, they fixed it with a new battery and the car ran smoothly by the end of the day, so that was super nice of them.

Paulette

10 de mar. de 2016

I really liked Allison...she was very helpful & accommodating...she was understanding of what I was interested in & made every effort to get me the car I wanted...

Mary

28 de feb. de 2016

I've shopped at Toyota for over 20 years and have never been disappointed. I especially commend Justin Pope for help. His knowledge and customer service is outstanding. The is the second car I've bought from him.

Richard

28 de feb. de 2016

The sales person was very kind and knowledgeable. He took the time to answer any questions and concerns that we may have had and made sure we understood everything with the automobile we had chosen.

Ada

27 de feb. de 2016

Friendly staff, very clean facilities with a nice waiting area with TV, and and large seating area away from the TV. Also a separate kids area to keep them entertained, enjoyed the Starbucks coffee!

Daniel

26 de feb. de 2016

It was great as usual. Have bought 3 straight Toyota's from them. Would recommend them to anybody. Clean and they make you feel comfortable.

Bradley

24 de feb. de 2016

Luke Wood, what a guy! From start to finish he made my first car purchase a smooth ride. I live an hour away and didn't want to spend all day at th dealership. Luke had me approved and everything before I even left my house! I arrived drove the car and started signing. It's been a week since the purchase. I am very satisfied and happy I chose Riverside Motor Group

Sandra

24 de feb. de 2016

Jonathan was absolutely a pleasure to work with. No hard pressure... and he is so thoughtful and caring. I would highly recommend him to all my friends, associates and co-workers, and will do so.,Jonathan was absolutely a pleasure to work with. No hard pressure... and he is so thoughtful and caring. I would highly recommend him to all my friends, associates and co-workers, and will do so.,Jonathan was absolutely a pleasure to work with. No hard pressure... and he is so thoughtful and caring. I would highly recommend him to all my friends, associates and co-workers, and will do so.,Jonathan was absolutely a pleasure to work with. No hard pressure... and he is so thoughtful and caring. I would highly recommend him to all my friends, associates and co-workers, and will do so.

Eric

24 de feb. de 2016

Allison Gentry was our salesperson and she is absolutely the BEST!! This is our second purchase from her and will be back for all future purchases.

Jeffrey

23 de feb. de 2016

Justin Pope was very friendly and made the process very easy. He made me feel very welcomed and explained the process.

Andrew

23 de feb. de 2016

Christian did a great job responding to my online inquiry (faster than all others) and Justin did a solid job closing the deal when I popped in for a test drive, with no intentions of buying that evening. Shopped at many dealerships, Toyota and not, from Chattanooga to Atlanta and they were the best in all categories. Very pleased with the Camry as well (vs. Honda Accord, Chrysler 200, and Chevy Malibu to name a few).

Dinah

23 de feb. de 2016

Service rep (Shay) always takes excellent care of us. She always greets us by name and sees that we are taken care of in a timely manner.

Christopher

13 de feb. de 2016

The experience was laid back and low pressure. Everyone was professional and courteous. The dealership is also laid out very well. I always feel nice when I visit

Victoria

8 de feb. de 2016

I really enjoyed how Stephen helped me and led me through my first car buying experience without any pressure or trying to just sell me a product. I felt like I was given the information over the Scion iA and it was up to me to decide to buy it. He, and no one else, pressured me.

Kathy

3 de feb. de 2016

Shay is the best. She takes care of my car needs and is so pleasant. Always get the best service at Riverside.

Jonathan

2 de feb. de 2016

Friendly, not pushy went out of the way to find a truck I was looking for. Christian was always super nice & helpful! Good dude!

Emmerich

1 de feb. de 2016

they didn't waste my time - professional, attentive to business, respectful, & knowledgeablematter of fact, so trustworthy i didn't drive the truck until AFTER i bought it - certainly would buy again from them

Fraser

28 de ene. de 2016

Tedd Long and the team there were not pushy but very efficient making the process a very comfortable and pleasent experience.

Dennis

27 de ene. de 2016

Great service, great atmosphere. This is a great dealership. My purchase could not have been better. Would highly recommend. Very good service department at this dealership.

Ida

27 de ene. de 2016

Chris was very nice and professional. And was able to get me in a car that fit our needs. I would highly recommend him to any of my family and friends.

FrankH

24 de ene. de 2016

This was the easiest car buying experience I've ever had. Allison was extremely helpful and a pleasure to work with. We are about an hour and a half away from the dealership so most of our communication and negotiations were done over the phone or by text. Allison was always quick to respond to any questions we had. She even came in on her day off to finish up our paperwork for us and had it ready for when we arrived to pick up the vehicle. I would highly recommend Riverside Toyota and especially Allison Gentry.

Michael

22 de ene. de 2016

Actually, I have recommended a few people to your dealership in the past . My wife, and myself, have always been pleased with the friendly employees ( especially Shay) . We also like the upgrade on the waiting areas ,,,NICE !

Wendy

20 de ene. de 2016

SPEEDY FRIENDLY Trustworthy SERVICE, A Beautiful well equipped waiting area with WiFi and coffee and of course the convenient Saturday service hours.

Michael

17 de ene. de 2016

Justin Pope's assistance was outstanding. No high pressure, friendly, and prompt. He answered our internet inquiry quickly. We drove 160 miles to purchase because of his prompt response and good price. Job well done.

Mark

17 de ene. de 2016

The two salesmen who work as a team to make sure I got the want I wanted and need in a vehicle! It was great service!

James

16 de ene. de 2016

Sales staff were friendly and knowledgeable. I went in knowing what I wanted and how much I wanted to spend. Allison Gentry helped me pick out the perfect car for my situation. She is awesome and works with you and what you want!

Jean

13 de ene. de 2016

The salesmen and staff are very kind, patient and courteous. They ask what you are looking for and will work with you until you find what you need.

Thomas

12 de ene. de 2016

The friendly low keyed approach. Toyota is a great product that doesn't need "pushing" The sales persons job is to help the customer make a good decision and Justin did a great job. As Shakespeare said "he is well paid who is well satisfied" We left the dealership satisfied that we made a good deal on a great automobile. We're happy!

Lynne

9 de ene. de 2016

The car had an oil change at a reasonable price. I also liked being able to get a cup of hot tea while I waited.

Lee

8 de ene. de 2016

Justin was both personable & professional! Heather made the purchase simple & seamless! Smoothest car buy I've ever experienced! I highly recommend anyone looking for a new or used car to consider this dealership!

Connie

8 de ene. de 2016

fast, fixed what needed to be fixed....also did a 15,000 check point, I think. Did not give me any paper work or check list on the 15,000mile check up, nor on the 5,000 mile check up.

Brandon

7 de ene. de 2016

I always receive excellent customer service in the Service Department. Clyde Sanders and the other employees in the Service Department are always friendly, professional, and always make me feel welcome and appreciated. They should be commended for a job well done.

Billy

6 de ene. de 2016

Friendly and fast service. Everyone their seems to have a smile. My salesman Austin Roberts is the greatest. Thumbs up to a wonderful Tech staff that wrights your vehicle up. The mechanics are the greatest. All are second to none. Would not go anywhere else!!!!!

Sharon

2 de ene. de 2016

The people you check in with make an effort to know you by name. They go out of their way to be friendly and helpful.

John

31 de dic. de 2015

quick, no games . sales lady was extremely professional and knowledgeable about the vehicle. Same with sales manager and finance. Overall best car buying experience I ever had and I have been buying cars since 1968

David

29 de dic. de 2015

Bill, the service writer was extremely friendly and treated me like a valued customer. Everyone at the dealership was friendly and helpful. Will in the parts dept. was very kind to me!!

Ryan

20 de dic. de 2015

Christian ( our salesman ) was very strait forward and honest. He didn't seem to try to hide anything. From arrival to departure we were taken care of.

Pete

18 de dic. de 2015

The service department is friendly andprompt. We have used them for over 13 years and the great service has been very consistent.

Melissa

17 de dic. de 2015

I was long and drawn out. I like it simple and quick. No time was wasted...staff was very friendly. My truck is super clean and is in very good condition. The price of the truck was a very good deal!

Gerald

16 de dic. de 2015

Not having to wait weeks for the part to arrive at the shop and knowing exact amount parts and labor would cost..

Carol

14 de dic. de 2015

I felt comfortable talking with Luke Wood. He really knows how to make customers feel like he understands their wants and needs. I liked hearing from Jeff just a few minutes after my first visit,by text message. I left two other dealerships because I felt highly pressured. Luke quoted statements by the owner of the dealership. I liked the philosophy of the company.

Albert

13 de dic. de 2015

They are very quick and no hassle. Both sales and service has always been right on point, and super friendly.

Dennis

8 de dic. de 2015

Great experience, just a simple home town feel. Will be back soon. These employees make you feel like family. Wow, they have TVs everywhere and a new nice showroom.

Kenneth

6 de dic. de 2015

Alison went above and beyond to ensure we had a good experience. I would recommend her to anyone buying a car, with her thorough knowledge and great personality making the whole process incredibly easy and enjoyable.

Joseph

26 de nov. de 2015

Very pleased with the deal I got. See Austin! I will definitely be a return customer. Thanks again for the awesome truck!

Anna

25 de nov. de 2015

I came in around 5 o'clock on a Friday after I got off work and the guy said 45 minutes at the most and it was less than 30 minutes. I was tired from working all day and I was so excited that I did not have to wait long and I was able to head home to my family sooner.

James

11 de nov. de 2015

Kelsey got us all the information we asked for to make our decision. She never pushed us to make a choice. Best salesperson we have dealt with.

William

7 de nov. de 2015

Shay Winn - Service Writer gets the job done ! She understands what it means to take care of the customer in addressing the needs of their vehicles.Parts dept. is first rate also as I have used them on several occasions.

Dennis

3 de nov. de 2015

Everyone in the service department makes sure that the work is done correctly and does not hesitate to make sure that I am pleased with the job that was done. The sales consultant also came by and spoke to me, asking if the car is doing ok. That speaks volumes to me, and I will definitely be a repeat customer.

Margaret Jeanelle

1 de nov. de 2015

The staff was very courteous and professional. I was approved for a loan before I ever set foot on the premises and every thing went smoothly.

Jonnie

31 de oct. de 2015

We always get the best service. The people working at our dealership go out of their way to make sure we leave happy customers.

Marilyn

27 de oct. de 2015

Accommodating, with little to no pressure. Everyone was always so pleasant and helpful at each turn. Showroom is better than any I have ever seen.

Daniel

25 de oct. de 2015

This was the best experience I have ever had buying a vehicle. The sales associate Luke was friendly, knowledgeable, and willing to help.

Susie

19 de oct. de 2015

Bill and Shea are both extremely helpful, pleasant and professional. I never feel as though I have interrupted their day when I come in for service, but that are pleased to help me. This is rare in a country where customer "no service" has become the norm. Kudos to whomever hired these two individuals! I regret that I do not remember her name but the young lady at the cashier area was likewise pleasant and helpful.

Barbara

19 de oct. de 2015

was very satisfied with the car dealership and were very friendly would highly recommend them to family and friends overall a warm atmosphere

Anthony

19 de oct. de 2015

Have dealt with Tedd Long several times. He is very honest and fair. He does not over commit and follows through timely with the things he can commit to. he did a very good job for me and is an excellent salesman for Toyota and for the customer.

Toby

18 de oct. de 2015

Painless from the beginning. Called Tedd Long, my longtime salesman friend and told him what I wanted. He ordered the car and it was here within 2 days. Just what I ordered.

Charlie

17 de oct. de 2015

I went in for my 15000 mile service. In and out in about 30 minutes. The customer service was great.

Jerry

17 de oct. de 2015

I was treated with the upmost respect. Mr Davis help me to find exactly what I was looking for in the Tacoma! The dealer ship was able to work with me to arrive at a price that I was completely satisfied with. They made buying this Tacoma a very pleasant and enjoyable experience. Thank You!!!!!!

Barbara

14 de oct. de 2015

My sales lady was absolutely wonderful! She made the whole experience a pleasure! They even cleaned out my old car.

AS

9 de may. de 2015

Upon arriving, I was greeted and waited on promptly. The service writers were very nice and personable. I have never had an issue when visiting the service department.

TY

7 de may. de 2015

My wife wanted to have her Vensa serviced wile she was visiting her Mom at the nursing home.The nursing home is across the street about 10 minutes tops. She was told it take around 45 minutes for service which was fine as she usually stays around 2 hours with her Mom. She was told that there was no one to take her, She told them it was just about 5 or 10 minutes and again she was told there was no one to take her. She walked across the parking lot, down the hill, across 8 lanes of traffic, through 2 ditches to get to the nursing home.When the car was finished she got a call to pick up the car, she told them she could not walk back in 85 degree temp. and they told her there was no one to pick her up,She was trying to get a stranger to take her to pick up up the car when they finally called back and sent someone with the car. GREAT CUSTOMER SERVICE.

Teri

28 de mar. de 2015

So, apparently Riverside does not service cars that were purchased at other dealerships even though Toyota advertises nationwide service. I was told that my 2 week old Rav4 did not have a leak in the sunroof because it passed their special test. Even though the evidence of the leak was there, I was told I must have had the sunroof open when I went through the car wash. Really? I was then told that I should really take it back to where I bought it from. I wish I could post a picture on here. You can actually see daylight shining through a crack in the weather stripping! I totally believe that they let my car sit there all day and did absolutely nothing to it since I bought it from another dealership. The manager is very condescending and told me there was nothing he could do. I will never step foot back in Riverside. The folks at Marietta Toyota are sooooooo much nicer and easier to work with. They treat you with respect and actually listen to what you have to say. Rome folks, it is worth the drive!!!

PhilB

24 de nov. de 2014

I took my 2014 Toyota Corolla to have my first free oil change and tire rotation. We got there at 8am and everything was done around 825am. That is nothing short of ninja speed. The bay is wide open, so you pretty much see everything that transpires. The gentleman at the desk was friendly and expedient and sent us away with warm holiday wishes! I will definitely bring my vehicle to this place again. FIVE STARS!

Jennifer U.

25 de oct. de 2014

This was a very positive car buying experience. Allison was very outgoing and energetic. She immediately alerted me when the car I was looking for was on the lot. She answered all questions that had about my vehicle. I would recommend anyone wanting a new car to visit Allison Gentry at Riverside Toyota. She is awesome and great car salesperson.

Jacob Sittre

3 de ago. de 2014

Salesman came in early. Had all paperwork ready when I got there. Very smooth and easy process!! Will do business with again!! Thanks!!!

JD

18 de dic. de 2013

Allison told us that she had us approved. After driving 2 hours and getting there she said there was a problem and we would have to come up with 3000.00 more dollars. When I ask why she told us before we came that she already had us approved she got the so called sales manager who was very loud and rude. We just left and went to Ford in Dalton GA and bought a Mustang with no hassle. I would be very careful doing business with these idiots.

buman

3 de dic. de 2013

Customer service stinks. I had bought a 2013 Tacoma and took it in for the first service. The guy that I dealt with was not helpful and had a personality of a rock. This took place in Oct. In Nov. my low tire pressure light came on. As it turns out all 4 tires were 7 lbs. low each. Now there is no way they checked the air in those tires. They say they rotate them, so are they not suppose to check the air? On the other hand I have a Honda Accord and I take it to Heritage Honda for service, A totally different experience, the people couldn't be more friendly and helpful. I've also never had any trouble with the work and I've been going there for years. So you can bet when it comes time to trade it will not be for a Toyota.

buyer

26 de ago. de 2013

We live in Cartersville about 1 hour from Riverside Toyota. We arrived when most were on lunch break but met with Allison Gentry after her return. She was very friendly and was very interested in what model we were interested in purchasing. She had us test driving the car within 10 minutes and we agreed on a price within 30 minutes. The entire experience was wonderful and everyone we dealt with was friendly and courteous.

LALLA

21 de ago. de 2013

I live out of state and Allison worked with me be email and phone. She is highly energetic and very pleasant to work with. We worked out everything by phone/email so when I was ready to come all I would need to do is sign papers and get on the road! Allison is the best saleswoman I have dealt with for any purchase ever. I walked in the door to meet her smiley face and was driving away in about 40 minutes! HIGHLY RECOMMENDED!

nick

21 de ago. de 2013

The dealership is a great place to shop for a vehicle. They has a great selection. Allison gentry is one of the best sales person that works there. She help to get me the right truck that I was looking for.

Jordan

21 de ago. de 2013

Keith did a great job and I would recommend him to anyone that's looking to buy a car. I love my new Tacoma!

mh1087

21 de ago. de 2013

First off I was shopping around other places and looking to find a car that day. I went to other dealerships and just like a typical dealership they treated me like im just another number. When I walked in to Riverside Toyota I spoke to a young lady named Allison and she went above and beyond to make sure I got the best deal. Her fellow coworkers and managers treated me like I was a best friend vs being just another number on the board. From the great experience I got there I will never go anywhere else to purchase a vehicle.

Viosnzfe

14 de jun. de 2013

I usually change my own oil but, wow! This was the fastest oil change that I have ever had a Toyota Dealer. Bill was very friendly. I also had a problem with my clutch making a terrible sound upon depression; two other Toyota Dealerships couldn't diagnose but Bill knew exactly what it was. He explained that it was a simple clutch bushing adjustment and lubrication. Right on. I wish I lived in Rome because I would be very happy to take my car here for regular service. Thanks Bill!

Need for Speed

6 de dic. de 2012

Allison Gentry is an amazing sales woman. She is considerate and patient. She takes the time to get to know you and what you are looking for. She does not try to just push you into any vehicle but the vehicle that best fits you. She always has a smile on her face. She is constantly returning my calls, even on her off days. I have never worked with a better salesman that Allison. I would and will recommend her to anyone.

Sport Trac Lover

3 de dic. de 2012

I live about 2 hours away from Riverside Toyota, but I arrived there around 4:00 pm to look at a used Ford Explorer Sport Trac. Allison Gentry came out with a smile on her face and a very friendly demeanor. She had us test driving the car within 10 minutes and we agreed on a price within 30 minutes. I was trading in an older model of the same car and I was in and out of the dealership within an hour. That's unheard of! The entire experience was wonderful and everyone we dealt with was friendly and courteous.

Debby

2 de dic. de 2012

Could not be more pleased, had shopped around and by far got the best deal and the entire process was a great experience!

Trever

1 de dic. de 2012

I like these guys. Especially James. They're always quick to help anytime I pull into the lot. Great job.

Love Jeep, or sport car

29 de nov. de 2012

Allison has good spirit for this place! She let people know what they have to offer on prices. I notice they have many nice vehicles that need to be on the road, and proud!

Teacher

29 de nov. de 2012

Was told paperwork would be sent to Alabama to get tag & title. Clerk never sent it (did not listen to what I said). Was helped by Biff (rudely) and Allison (as much as she could). Was threatened to be escorted out by John (manager) who was "guarding" Allison when I tried to talk to her on the way out the door. She apparently had been instructed to not talk to me at all. I admit to being ugly on the phone to John & I would have apologized to him except he jumped up and got hateful even after the issue was resolved. I'm a 62 year old woman. Hardly a threat to him.

Mimi to everyone

29 de nov. de 2012

Knowledgable and friendly. I will not buy from anyone else again. Allison you got my business!!!

John Doe

29 de nov. de 2012

It was a good experience overall being able to shop for a used car with quality customer service without the typical buying pressure of most dealerships.

JustJill

28 de nov. de 2012

... with Toyotas I previously owned, but had never purchased one locally. I was pleasantly surprised at the friendliness of the salesperson and ease of my experience. Dealt primarily with Allison and she was quite helpful and easy to do business with. I purchased a 4Runner and am happy with it. The Riverside service dept. is really great, and I have been a customer there for a decade, so I am glad I was able to make my recent purchase at the same dealership.

Larry

28 de nov. de 2012

I purchased a new truck this year and Allison handled it perfectly! She is an excellent salesperson, and so very nice to her customers. She is indeed an asset to her company!

Picky Shopper

28 de nov. de 2012

The staff was completely willing to work to make sure I got the vehicle I wanted. I didn't feel pressured, and was able to leave the dealership with the exact vwhicle I wanted at a great price. I will be a customer for a long time with this dealership.

christy

28 de nov. de 2012

Allison was wonderful and answered all my questions. She was very patient with me and I enjoyed my expierence.

awesome

28 de nov. de 2012

Every time I car shop/buy, i know exactly where to go. I send family and friends here too! Great experience whether you're buying or just looking around. :)

Lilheats

28 de nov. de 2012

Wonderful company! Friendly service and great deals

Red hot mama

26 de nov. de 2012

They messed up instructing me on how to get my tag and pay taxes in Alabama for my new purchase. Took off work 1/2 day and still no paperwork at courthouse in Alabama.They did get it fixed (or I hope so), but couldn't manage to apologize for the confusion.Really? Just a simple "Sorry for the mixup" would work.

red corolla lady

26 de nov. de 2012

I had trouble getting my paperwork for my tag from the dealership so I could pay the taxes and get my tag in Alabama.The lady in charge of sending the information did not listen to me, and I had to take 1/2 day off work to go and get the paperwork to the correct place. The manager, Biff, was rude, and the other manager, John, was even worse. I admit to being upset, but really, after 2 weeks the paperwork should have been at the courthouse. No service after the sale, apparently.

Carlos S.Angulo

12 de nov. de 2012

I had the worst experience with this dealership, especially with the used car department and the manager of that department called "Teo". He was very unprofessional and disrespectful person. I will never do business with this person or this dealership again. I will take my money somewhere else. They did not appreciate or valued me buying three cars there and giving a good down payment.

meow

15 de may. de 2012

I purchased a 2008 GMC Acadia from Riverside Toyota in Rome, GA (it was a trade in). It was listed at a good price. The salesman Alex was very friendly and everything was good on the front side. I drove the Acadia home to Alabama (2 hour trip) and let my wife, 2 year old, and NEWBORN get in and go for their first test drive. The transmission went out during this test drive. We were on a major highway and my family was put in HARMS way. I contacted Riverside and they offered little to no help. I understand the buy "as is" policy on used cars but 2 hours after i drive it off the lot it had totally lost its transmission. This is a MAJOR issue. I talked to the used car manager and he said take it to the GMC dealership because it was still under warranty. I did not want the car anymore. He told me he did me a favor by selling me a car still under warranty. He offered no hope help except for offering to pay the towing bill. I sent him the receipt as he specified and he received it and DID NOTHING. I contacted them again and I was told my insurance should have handled the towing. I asked them if they cared about customer service and the used car manager's reply was "we sell both used and new cars"...meaning they didn't care about my situation. I expect more from a major dealership. I was even told by the sales person that they would contact me after i bought the car (before the transmission went out) because he was going to try and locate the 2nd pair of keys and owner's manual. I contacted him MULTIPLE times and he would never contact me back about it. So even if the transmission didn't go out, their customer service after purchase was bad.I 100% would not recommend them to anyone. Customer service when dealing with thousands of dollars is huge!!!!!!