Navarro

10 de nov. de 2015

Purchased a 2015 Khaki Crosstrek and my 2015 BRZ without an issues back in May/April 2015. The buying experience was not forceful nor stressful at all. Everything was handled professionally and I was extremely satisfied with the final numbers for the Crosstrek and BRZ. The 2015 BRZ had its 3rd brake light go out within a couple of weeks. Notified the dealership of this and within a week it was fixed. I appreciate the technicians taking care of my vehicle when doing the usual manual service intervals. The Crosstrek also had a small hiccup which was resolved in a timely manner. They provided a loaner vehicle so my wife can still continue going to work. The BRZ would be my 4th Subaru I have bought and this dealership has meant my standards of providing excellent service, friendly customer service, and over all friendly environment when visiting. I would highly recommend this dealership.

noswalk

8 de sep. de 2015

We drove from Andalusia, Alabama to Columbus just to deal with Rivertown based on the review from our daughter and son in law who purchased the same vehicle, a XV Crosstrek. I honestly could not have been any more pleased with our experience than we were!Everyone was so inviting and friendly.Our salesman was Charles Fields and he was an absolute angel. Answered all our questions and made the process of buying a new car a very pleasant experience! We are the kind of people who buy a car and it's for a lifetime. This Crosstrek will be with us for a very long time!!Thanks Again!!Kay and Travis Lawson Andalusia, Alabama

AEdwards

29 de ago. de 2015

We have purchased three subarus from Rivertown Subaru. Charles Fields is fantastic and is one of the best salesmen we have ever worked with. We bought a Forester in 2011 and passed it down to our college bound son this summer. My husband and I both bought new Subarus. I got the 2015 Outback and he got the 2015 Crosstrek. The shopping experience was great. No pressure, informative and made us feel like we were part of the family. The service shop is great too. They never try to just take your money. They do good timely work for a fair price. I will not go anywhere else and to be honest, we will most likely get another Subaru for our daughter as well. Consider your next car buying experience to be at Rivertown Subaru and ask for Charles.

Allison

5 de ago. de 2015

Tom Carroll helped me select my new car and made sure everything was just what I wanted. Charles also provided very helpful information! So far a positive and painless experience buying a new car!

cheshirecat

5 de ago. de 2015

Salesman Tom Carroll took up lots of time giving us information about the Legacy 2105 that were wanted. We investigated several options and Tom was always helpful and friendly and no high-pressure sales tactics. We recommend Tom Carroll to anyone looking for a great Subaru!

Highly Disappointed!!!!!

20 de jun. de 2015

Worked with Parker, salesperson, who did seem to try to work on a tentative deal with me. He sent me a buyer's order with totals of what they would come to on numbers with one of their preowned vehicles. Managers approve all tentative deals and offers, and agreed to what Parker and I came to a decision with, even though it was a bit above my budget, i agreed to move forward with the deal. They in turn pulled my credit, and as i waited to hear back about my financial obligations i received a phone call from one of the sales managers. He stated they made a mistake listing their vehicle on their website and wanted to move the numbers up to what they "should" have been set to. I would not agree to this offer and the manager told me that was fine, they would just send the vehicle off to auction. I have been buying cars over the internet and in person at dealerships and have NEVER experienced such a huge let down and disappointment from any dealership before. whether i was going to come out ahead or if they were not going to make as much on the sale as they thought, the numbers sent to me were what they agreed upon. BEWARE of this dealership and especially management!!!!!! They will never get my business, and i will be sure to pass the word on to as many people that shop cars in and near Atlanta.

litig8r1970

31 de may. de 2015

I got my first Subaru from Rivertown Subaru. Parker helped me with the purchase and it was the best car buying experience I've ever been involved in. I found a 2015 Subaru Outback that I liked. Originally I wanted to order one, but was unable to purchase that particular model, so I picked one from their stock. They had a good selection and Parker was extremely patient and knowledgable about the models. I love my Outback. The service and follow up by Parker was second to none. I highly recommend Rivertown Subaru and Parker if you are in the market.

Kimmie

22 de may. de 2015

We've just purchased a 2015 Subaru Outback! The experience at this particular dealership was outstanding! Parker and Charles were some of the best salesman I have ever worked with when purchasing a vehicle. The rest of the staff treated us like royalty. I would recommend this dealership anytime, any day.

Dkauder17

21 de may. de 2015

Had a great experience purchasing my first new car with these guys. Parker was my salesman and did an excellent job making sure I got what I wanted for a reasonable price. I really couldn't have asked for anything more.

Son

20 de may. de 2015

Recently purchase my 15 WRX. Rivertown Subaru was EXTREMELY helpful and professional. They made the car buying/trading/Finance experience very easy. Especially, Parker Kirchinger was the best sales person I have ever met. I recommend this dealership to people who have a plan to purchase a vehicle.

KatyBryant17

19 de may. de 2015

I usually never like going to dealerships but my husband and I can't seem to stay away from this one! We traded both our old cars for a used 2008 WRX and a new 2015 Legacy. They gave us fair trade in values and did everything in their power to get us the best deal. Van even called us a few days after we bought our Legacy to tell us he found a another discount that lowered our monthly payment! These employees are dedicated to their customers and continue to help us in any way they can. Parker made our experience all the better by being extremely professional and friendly. If there were any mistakes made they were quick to remedy it, they're only human! We will continue using this dealership for all our Subaru needs!

lovemycrosstrek

7 de may. de 2015

I drove 2 hours out of my way just to do business with this dealership. I began working with Parker Kirchinger via email. He answered all of my questions, found the car I wanted, and offered a fair price. By the time I visited the dealership to make the purchase, all details were ironed out, so it was an absolute hassle-free experience, and I was in and out in less than an hour. Parker did an excellent job keeping updated throughout every step of the process and communicated both professionally and timely. I highly recommend Rivertown Subaru and especially Parker Kirchinger.

WeeMrsWinter

5 de may. de 2015

Absolutely awful experience. I have been hung up on, and given the runaround for over 3 months. I am a personal assistant and have been working with Rivertown Volvo/Subaru on a problem my employer had with their most recent Volvo purchase. (They have 2 Volvos and were loving them until dealing with this dealership.) When my employer purchased the car they were given a non-programmed key and told that the key could be programmed for free at any Volvo dealership. When I took the key to be programmed I was told that it was the wrong key, and upon further inspection the two keys (one which was programmed and one which was not) were completely different. (Different buttons, different decals) When I called the Volvo of Columbus I left messages and voicemails and got the run-around for days. They never call me back and I wind up having to call multiple times a day until they girls at the front desk get annoyed enough to get someone to speak with me. They denied that it was the wrong key, and told me to send in the key. So at my own expense, we sent the key back. (We were told we would be reimbursed for the shipping but with the amount of time my employer would be paying me to call them for 3 months it hardly seems worth it.) After 2 weeks of trying to get a hold of someone they claimed that it was the correct key, which it clearly wasnt. They gave me the option of getting the key from Volvo of Marietta, but in order to do that we needed to wait on a check from Rivertown to pay the guys in Marietta (totally understandable.) After playing phone tag for another two weeks (speaking with Tommy, Mike, Paxton, Sarah, and several others) Volvo of Marietta spoke to Paxton, who told them the check would be on its way once they got an invoice. Marietta sent them an invoice (I know because I have a copy of it.) 2 weeks later they still have not sent the check so I call back and FINALLY (after asking to speak to managers since February and getting no further than Paxton the sales manager) got to speak to a new owner who refused to give me any corporate information. (I was told to google it and that he didnt know it.) I personally E-mailed him the invoice for the new key today...3 months from when I originally tried to get this fixed, and he says he will take care of it. Even today, I got plenty of excuses over the phone about why this would happen. This is not just a one time mistake, this is a 3 month long saga of complete customer negligence. Dealing with this is enough to make me never consider buying a car through the dealership or Volvo. Luckily for me I get paid to deal with silly things like this. Im not lucky enough to have a personal assistant, and I would never have the time to track these guys down the way I have had to in order to fix such a simple problem. The actual solution will probably take no more than 30 minutes to fix. It should NEVER take 3 months to do something as simple as getting an extra key. I have never had customer service so bad in my life and I would not wish this kind of treatment on my worst enemy. Terrible service.

WeeMrsWinter

5 de may. de 2015

Absolutely awful experience. I have been hung up on, and given the runaround for over 3 months. I am a personal assistant and have been working with Rivertown Volvo/Subaru on a problem my employer had with their most recent Volvo purchase. (They have 2 Volvos and were loving them until dealing with this dealership.) When my employer purchased the car they were given a non-programmed key and told that the key could be programmed for free at any Volvo dealership. When I took the key to be programmed I was told that it was the wrong key, and upon further inspection the two keys (one which was programmed and one which was not) were completely different. (Different buttons, different decals) When I called the Volvo of Columbus I left messages and voicemails and got the run-around for days. They never call me back and I wind up having to call multiple times a day until they girls at the front desk get annoyed enough to get someone to speak with me. They denied that it was the wrong key, and told me to send in the key. So at my own expense, we sent the key back. (We were told we would be reimbursed for the shipping but with the amount of time my employer would be paying me to call them for 3 months it hardly seems worth it.) After 2 weeks of trying to get a hold of someone they claimed that it was the correct key, which it clearly wasnt. They gave me the option of getting the key from Volvo of Marietta, but in order to do that we needed to wait on a check from Rivertown to pay the guys in Marietta (totally understandable.) After playing phone tag for another two weeks (speaking with Tommy, Mike, Paxton, Sarah, and several others) Volvo of Marietta spoke to Paxton, who told them the check would be on its way once they got an invoice. Marietta sent them an invoice (I know because I have a copy of it.) 2 weeks later they still have not sent the check so I call back and FINALLY (after asking to speak to managers since February and getting no further than Paxton the sales manager) got to speak to a new owner who refused to give me any corporate information. (I was told to google it and that he didnt know it.) I personally E-mailed him the invoice for the new key today...3 months from when I originally tried to get this fixed, and he says he will take care of it. Even today, I got plenty of excuses over the phone about why this would happen. This is not just a one time mistake, this is a 3 month long saga of complete customer negligence. Dealing with this is enough to make me never consider buying a car through the dealership or Volvo. Luckily for me I get paid to deal with silly things like this. Im not lucky enough to have a personal assistant, and I would never have the time to track these guys down the way I have had to in order to fix such a simple problem. The actual solution will probably take no more than 30 minutes to fix. It should NEVER take 3 months to do something as simple as getting an extra key. I have never had customer service so bad in my life and I would not wish this kind of treatment on my worst enemy. Terrible service.

Frustrated

30 de abr. de 2015

I was looking for a vehicle on Autotrader and found a vehicle advertised locally at the Rivertown Subaru dealership. Spoke to a salesman which stated that the vehicle is on the books but the keys could not be found. After further investigation from other sales people, they found out that the general managers wife is using the vehicle and she lives in Atlanta. I asked the sales staff if the vehicle is still for sale and if it was how could I see it?. I was called back once again and a sales person stated that they spoke with the general manager and he said that I needed to provide him with a price. I said " before I see it, you need an offer?". Unfortunately this is the second time I have called to inquire on a high end used vehicle for sale and the general manger is currently driving it or it cant be found. I believe the owner of the dealership needs to focus his staff in providing customer service.

bmiller13112

12 de abr. de 2015

If I could give them 0 stars I would!!! Last week my wife called to verify that a Subaru Tribeca that they had listed for about 15K was still there. They told her that it was still there, so she set up an appointment for me to drive down to view the vehicle after I got off work. She told me that they would be expecting me around 7 pm since I had to drive down from northeast Atlanta- DURING rush hour traffic. I got down to Columbus around 7:30 to be met by a salesman who asked if I talked to anyone on the phone. I told him that I did not, but my wife did. The person on the phone told her that all I needed to do when I got there was to give her name and phone number, and a sales rep could pull the car around for me to check it out. UNFORTUNATELY, once I mentioned what car I was there to view, the salesman said, "Ooooo, sorry, but that car sold two days ago." TWO DAYS AGO?!?!?!?!?!? Then why LIE and tell my wife that the car was still in stock, then go and make an appointment for me to drive down and view something that YOU KNOW is not there. The salesman then tried the old "bait and switch" sales tactic, where he said, "Well, let's see if we can find something comparable to what you're looking for." Keep in mind, I am PISSED beyond belief... I can honestly say that I haven't been this mad or frustrated in a LONG WHILE- and I teach middle school kids. Anyways, long story short, we didn't find anything on their lot even close to the deal that they offered online. The salesman then got the manger, Mike involved. I discussed my concern with Mike and just asked him to put himself in my shoes. Your wife was just lied to. You drove over 3 hours in traffic to view a car that you knew was not there. You basically do not get to see your wife and kids that day because a dealership in south Georgia wants to play games. Mike went on to tell me that it is basically out of their control because all of the sales calls go straight to a call center in TEXAS, and they do not have up to date access to the inventory in COLUMBUS, GEORGIA. Mike also told me that he was a man of integrity and he would do everything in his power to make it right. I left him my phone number and email, but I have yet to hear from him. Mike thanked me for how I handled the situation, because not once did I curse or raise my voice to him or his salesman, but good Lord knows that I felt like it. To take it even further- I wasn't even going to write a negative review on this place, even after everything they put my family through... UNTIL yesterday, my wife got a voicemail from Gerald Sandoval- the guy from the "call center" asking if I was able to make the appointment and how I liked the car... Typing this review is getting my blood pressure up- so I'll just leave you with that. WHAT AN INSULT AND A SLAP IN THE FACE.

Peter

28 de feb. de 2015

I recently purchased a vehicle (2007 BMW 328i) that they raved about for weeks of talking to them. Originally they warned me that the waterpump needed to be fixed, I gave it a week & they called me almost everyday telling me that something else was wrong with the vehicle. One day it was a random leak, the next day it was the water pump, the next day it was a heater fan, the next day it was something else. They called me the next Saturday to notify me that EVERYTHING WAS FIXED and it was ready to be picked up. So I picked it up and literally 6 days later SIX DAYS the thing overheated and I returned it. The worst part? They re-listed it for sale online as a "new vehicle" they picked up. Watch yourself. Went to Autobarn in Newnan, GA and got a newer model with fewer miles on it for a better price & great warranty.

Kip Snyder

8 de nov. de 2014

I found a vehicle on line I liked. 2014 Jeep Patriot. When I went to the lot, the vehicle had been taken to auction. I called the general manager--ZED SHIPLEY--left message. He returned my call promptly and offered not to auction said vehicle so that I might have a chance to look at it. Understand it was in Atlanta and was on the line for auctioning. It was driven back that night for me to look at. I talked with ZED and MAX BURGER (sales person) and they had paperwork ready to go. Everything was quick and painless. I had driven from Auburn (45 min)-near closing time. They gave me a terrific deal on that one plus another one I had looked at earlier. So drove away with two cars after trading in my two (and was given fair trade). They(MAX BURGER and ANDY HOLLIS-another sales person who lives in Auburn) came to Auburn the next day with all the paperwork for me to sign and with lower payments than we had agreed on the night before. WOW. Above and Beyond. Will be back and will recommend to everyone I know.

heather.bellburchett

4 de oct. de 2014

We went to several dealerships in the area and were treated like terribly. John Saul at Subaru was excellent with both my spouse and I. Highly recommend this dealership to others.

Libby

29 de sep. de 2014

Stopped by to look at a new 2015 Subaru Forester 2.5i and got to work with Tommy Chesnut. Tommy was wonderful! He didn't pressure us, and he really made us feel valued. We ended up going to a 2nd dealership for a price comparison and found a better deal, but we called Tommy back because we were so pleased with his service, and he did everything he could to get us into the vehicle we wanted. Can't say enough positive things! It really was a great car buying experience, and I highly recommend Rivertown Subaru. If you stop by, be sure to ask for Tommy!

Seeking a Touareg

24 de sep. de 2014

After spending almost two days waiting for responses to questions I had emailed this dealership, I spoke to Tommy, who identified himself as the sales manager. While he was a true gentleman by phone and seemed willing to admit his complete lack of knowledge of a Volkswagen Touareg, I must say that I was quite disappointed to learn that a vehicle advertised online in various places, including the dealership's web site, identifies that vehicle as the Executive model (trim level). Tommy admitted not knowing anything about the levels, but I would think that the person(s) responsible for posting ads would know the dangers of false advertising. I'll call it "misleading" advertising (as in the title of this post) to give the benefit of doubt, especially because Tommy came across as a nice guy (he even offered an apology for my not receiving a timely response). Of the three trim levels for a 2013 Touareg, this vehicle clearly is the Sport, the lowest of the levels. It has no sun or moon roof, according to Tommy, and no towing package. It is priced quite competitively even as a Sport trim level, but for a consumer seeking certain options, it would have been nice not to engage in trying to get answers and initially planning to make what would have been a 7.5 hour trip from NC to Columbus, GA, simply because of very incorrect advertising. The old saying "too good to be true" comes to mind.

SRBSSUV

19 de sep. de 2014

The Salesman was very informative and very easy to talk to. He explained many of the features of the Forester and told me to call anytime for more info. The paper work wentvery well. Overall the buying of the Forester was easy and I am very happy with the vehicle.

srausher

23 de jul. de 2014

The price was literally unbeatable. They were great to negotiate with online. The costumer service was fantastic and they included free delivery of the car to my home. Other then a minor paperwork mixup, everything went as smooth as possible. The 2015 Subaru Forester we bought is now 3 months old and it has been fantastic! No issues whatsoever.

Joe De Young

3 de jul. de 2014

Working with this dealership was a nightmare from start to finish. My husband and I had researched vehicles extensively and decided on the Subaru Outback. Instead of driving to Atlanta, we decided to take a chance on this local dealership...big mistake.We asked to purchase 3.6 Limited edition for the V-6 engine. Rivertown didn't have any in stock but assured us they could make a dealer trade. They located the exact car we requested at two different dealerships and advised they'd make a deal and have the car driven to town in the next few days. What followed was THREE WEEKS of promising vehicles and never delivering. Normally I'd have walked away from the dealership at this point but my husband received military orders for us to move North in the next 6 weeks. With this new time crunch we reluctantly continued to work with this dealership. Eventually we agreed to a vehicle with a lot more bells and whistles, i.e. more expensive, than we requested. They agreed to sell us the car with the extras for an additional $300-$500 with the manager's approval. Two days later, before confirming the dealer trade, we were informed the car would instead cost an additional $1150. Furious and frustrated we agreed to the deal so we could get our car and run. Instead, the deal fell through and they contracted for yet another car. This one was brought to the dealership but was missing some of the "extras" previously agreed to. Unfortunately, the missing extras were items we had originally requested (like splash guards) instead of inconsequential things we didn't want (like the moon roof and navigation). We refused to pay additional money and demanded they install these items on the car.Finally the day came to sign the paperwork. We walked into the dealership at 2 pm with a cashier's check for a down payment and a loan from our bank for the remainder. It took FIVE HOURS for Rivertown to process the paperwork. By 7 pm, we quickly signed the paperwork and escaped with our new car. But this wasn't the end.The next day we reviewed the paperwork and discovered Rivertown listed the wrong bank as the lien holder. I drove to the dealership where I was assured they'd "fix" the problem. That afternoon I received 3 alerts from Life Lock. They ran my credit 3 TIMES while attempting to "fix" the problem. We bought the car with a loan from our bank, not the dealership, yet all 3 credit alerts were from banks we don't do business with, including the bank they incorrectly listed as the lien holder on our paperwork.This dealership has proven incompetent in every aspect. I highly recommend you avoid the RIVERTOWN Subaru Auto Mall when purchasing a vehicle. You're bound to be disastrously disappointed.LESSON LEARNED-Drive 2 hours to Atlanta to avoid incompetence....

scyfoxx

3 de jul. de 2014

We were not sure what to expect at Rivertown Subaru after reading one positive and one negative review posted here at dealerrater.com. I am happy to say that we were pleasantly surprised by the wonderful experience we had at this dealership. Our salesman, Charles Fields, was friendly and helpful, answering all of our questions and trying to find the exact vehicle for our needs. A special thanks goes out to Van Wilson, the business manager, who went out of his way to get us the best price and interest rate for our new car. When we had trouble getting approved, he spent considerable time and effort to find financing for us. The next day, he came back with an even better interest rate that saved us even more money. In the past, I have typically left car dealerships feeling that we had been taken advantage of in one fashion or another. Not so with Rivertown Subaru! We got a better price on our new vehicle and more for our trade-in than I would've thought possible. It was also nice to not have to spend endless hours haggling over monthly payments and trade-in values like we had to do at another dealership, whose name I will not mention. We also got an excellent deal on an extended warranty. Overall, they were an excellent place to do business with, and I recommend them highly!

robin444

3 de jun. de 2014

Committed to being truly outstanding is printed at the top of the business card of Troy Graham, general manager of Rivertown Subaru Auto Mall, Whittlesey Road, Columbus, Georgia, the location of my first Subaru purchase in May 2014. Troy Graham and all of the employees at the Rivertown Subaru dealership have been outstanding so much so that my purchase experience has exceeded my expectations and to a degree that has compelled me to write my first online review. Troy Graham, the general manager; Mr. John Saul, my sales consultant; and Mr. Van Wilson, the business manager, have most definitely lived up to Subarus commitment to provide the highest standards of product quality and to adhere to the highest standards of ethics and integrity. Prior to arriving at the Subaru dealership I test drove cars at other dealerships in town, all of which left me skeptical about purchasing a new car. In particular the sales consultant at the Kia dealership was totally uninformed about the first car that I test drove. I intended to drive a second car; however, the Kia sales consultant took a cigarette break, so I left. In stark contrast to this experience was my next stop, the Rivertown Subaru dealership in Columbus, Georgia, which was the most positive purchase experience that I have encountered in my lifetime. Specifically, here are only a few of the many examples of the outstanding service that I received at Rivertown Subaru: Mr. John Saul met me within seconds in the parking lot and discussed with me the value of owning a Subaru. Specifically, he informed me about the Subaru XV Crosstrek which immediately caught my attention. Mr. John Sauls knowledge of Subaru cars was impressive and in complete contrast to the sales consultant that I had encountered minutes earlier at Kia, who seemed to know very little about cars and even less about the value of first impressions. After the test drive and my discussions with Mr. Saul about the Crosstrek, I was totally convinced that the Crosstrek was the car for me. The high gas mileage, the overall look and feel and smooth drive of the Crosstrek, and Mr. Sauls knowledge of Subaru and their standards and philosophy were what sold me on this car. Furthermore, I had no intention of trading my existing sports car; however, I changed my mind when the general manager gave me the exact dollar amount that I originally paid for the car that I owned for over three years. Moreover, Mr. Wilson and Mr. Saul were very well-organized and informative during the purchase transaction. The employees left me with the message that Subarus service to their customers does not end with a sales contract. In the days that followed, Mr. Saul called twice to make sure that all was well with my new Crosstrek. I drove the car for nine days, each day my satisfaction with the car increasing, before I was involved in an accident. At this most stressful time, I was more than one hundred percent satisfied with Mr. Troy Grahams generous solutions during the car repair process and am most grateful for all that he did to help me so much so that I consider it a blessing. It was during this difficult time that it was most evident that Mr. Troy Graham stands behind the words on his business card: Committed to being truly outstanding. I most definitely trust and appreciate the employees of the Rivertown Subaru dealership in Columbus, Georgia. I feel very comfortable recommending the Rivertown Subaru dealership to my family, friends, and the general public. Currently, I am back in my Subaru Crosstrek and loving it.A 100% completely satisfied Rivertown Subaru customer,Robin

Robin (teacher)

3 de jun. de 2014

Committed to being truly outstanding is printed at the top of the business card of Troy Graham, general manager of Rivertown Subaru Auto Mall, Whittlesey Road, Columbus, Georgia, the location of my first Subaru purchase in May 2014. Troy Graham and all of the employees at the Rivertown Subaru dealership have been outstanding so much so that my purchase experience has exceeded my expectations and to a degree that has compelled me to write my first online review. Troy Graham, the general manager; Mr. John Saul, my sales consultant; and Mr. Van Wilson, the business manager, have most definitely lived up to Subarus commitment to provide the highest standards of product quality and to adhere to the highest standards of ethics and integrity. Prior to arriving at the Subaru dealership I test drove cars at other dealerships in town, all of which left me skeptical about purchasing a new car. In particular the sales consultant at the Kia dealership was totally uninformed about the first car that I test drove. I intended to drive a second car; however, the Kia sales consultant took a cigarette break, so I left. In stark contrast to this experience was my next stop, the Rivertown Subaru dealership in Columbus, Georgia, which was the most positive purchase experience that I have encountered in my lifetime. Specifically, here are only a few of the many examples of the outstanding service that I received at Rivertown Subaru: Mr. John Saul met me within seconds in the parking lot and discussed with me the value of owning a Subaru. Specifically, he informed me about the Subaru XV Crosstrek which immediately caught my attention. Mr. John Sauls knowledge of Subaru cars was impressive and in complete contrast to the sales consultant that I had encountered minutes earlier at Kia, who seemed to know very little about cars and even less about the value of first impressions. After the test drive and my discussions with Mr. Saul about the Crosstrek, I was totally convinced that the Crosstrek was the car for me. The high gas mileage, the overall look and feel and smooth drive of the Crosstrek, and Mr. Sauls knowledge of Subaru and their standards and philosophy were what sold me on this car. Furthermore, I had no intention of trading my existing sports car; however, I changed my mind when the general manager gave me the exact dollar amount that I originally paid for the car that I owned for over three years. Moreover, Mr. Wilson and Mr. Saul were very well-organized and informative during the purchase transaction. The employees left me with the message that Subarus service to their customers does not end with a sales contract. In the days that followed, Mr. Saul called twice to make sure that all was well with my new Crosstrek. I drove the car for nine days, each day my satisfaction with the car increasing, before I was involved in an accident. At this most stressful time, I was more than one hundred percent satisfied with Mr. Troy Grahams generous solutions during the car repair process and am most grateful for all that he did to help me so much so that I consider it a blessing. It was during this difficult time that it was most evident that Mr. Troy Graham stands behind the words on his business card: Committed to being truly outstanding. I most definitely trust and appreciate the employees of the Rivertown Subaru dealership in Columbus, Georgia. I feel very comfortable recommending the Rivertown Subaru dealership to my family, friends, and the general public. Currently, I am back in my Subaru Crosstrek and loving it. A 100% completely satisfied Rivertown Subaru customer, Robin

jporter723

28 de feb. de 2014

My wife and I were in the market for a pre-owned Ford Expedition with 3 row seating. We used USAA's car buying service (TruCar) to help educate ourselves and to assist us with the selection process. The theory with a car buying service is everyone wins; the customer gets a very aggressive price lower that advertised on a vehicle and the dealer sells a unit quickly and doesn't invest a lot of time and effort. We entered our search criteria and Rivertown Subaru of Columbus, GA was listed as having a car that matched our search and they're a USAA trusted dealer. I called the dealership to verify that the car was still available, asked a few questions about it's options and condition and to discuss pricing. It took us two days to make a decision, so we scheduled an appointment to drive down to see it and potentially purchase the car. We live 40 miles north of Atlanta and Columbus is 180 miles away. We packed up our 22 month old and our 8 week old and set off for the 2 1/2 hour trip. Upon our arrival, our salesperson introduced himself and showed us the SUV. The exterior was in great condition, but the interior had not been detailed and was very dirty. So much so, my wife was disappointed and not interested purchasing the SUV. Before we left, our salesperson offered to show us 5 other Expeditions he had on the lot; 2 of which were certified pre-owned.We looked at all 5 and quickly narrowed it down to a 2013 CPO Ford Expedition Limited with 18k miles. In addition to the window sticker, there was a CPO sticker that gave everyone the full details of the extended warranty. It was a few thousand dollars more than we had intended to spend, but thought it was our best option; especially as a CPO with the extended warranty. Everyone agreed on a sales price and we signed the initial agreement to purchase. Rivertown needed an hour or so to generate the finance package and prep the car for delivery, so we went to lunch. After lunch, our 8 week old and I were going to work thru the financing details while my wife drove home to Atlanta with our 22 month old to get our third child off the bus. I've signed a number of documents when we finally get to the warranty details. He has the car listed as having only the remaining factory warranty and I'm under the impression it's certified. We took a look at the CPO sticker in the window on the vehicle and he explained that the car was a recent dealer trade and they unfortunately haven't removed the 'old' stickers yet. He also said Volvo can't sell a Ford CPO vehicle. However, he could sell me an extended warranty which would cost an additional $2,000! Well, that's a deal breaker. I told him we weren't interested in moving forward with the purchase and called my wife, who was now in Peachtree City 100+ miles away and asked her to turn around and come and pick us up!I asked to speak with the sales manager and explained our situation. The best he could offer was to dealer trade it back to Ford across the street (same family owned both dealerships) and have them sell it as a CPO vehicle, but that was going to cost me an additional $500! We went back and forth; I wasn't going to pay more than what we had already agreed and signed to pay and they refused to absorb the additional cost. I asked to speak with the general manager, but he was out of town. So, we left without buying a car, but not before I told the sales manager that we would use tools like Dealer Rater, Google + and other social media outlets to tell folks about our 13 hour, 600 mile experience with Rivertown Subaru. There's no reason to do business with people that don't respect you or your time.