Thomas Parker

8 de jul. de 2015

From the time I saw the car on cars.com and made the initial contact with Rizza,the service was just so professional and patient with me. The lay i talked to called and understood my situation with medical problems and I live a distance from tthe business and had to cancel a few times. She was very nice and finally when i arrived,my saleman walked me directly to the car I saw and wanted. He got the keys and i was doing the test drive ,however i claimed the car before i turned the corner. i was told my options and while he ran around doing all the salesman crap he had to do ,credit check , get car detailed and started the process and questions ., other salesmen chated with me and offers refreshments. it was very pleasing and nice. I could have drive the car home in less than and hour .. It was that quick.And yes I am a pleased and happy camper. Still learning all the stuff i have on the car, and was very impressed with the phone calls and checking up on me follow up.

DisabledVetRon

7 de jun. de 2015

My wife and I are giving a Superior Rating to Larry Papp our Sales Representative. I'm a Disabled Vietnam Veteran, I needed a very safe car for my wife to drive me back and forth from the VA Hospital, Larry took care of us and I felt very confident that I would get a Great deal from him and General Manager Frank Caruso. Both came through with a Great Offer on our 2015 Verano. I want to especially Thank Frank for everything he did to make sure we were very comfortable. I recommend to all my fellow Veterans if you want a Great Sales person to contact Larry Papp.God Bless, Ron & Gin Rubas

jim do

12 de may. de 2015

kudos to jerry doig he sold me my terrain i could not be happier jerry went out of his way would reccomend highly

Wincelaus

5 de mar. de 2015

This was a return visit for an ongoing situation with an electronic problem which is being resolved at this time and is being pursued to my complete satisfaction. Now just waiting for parts to complete the job.

Michael

1 de mar. de 2015

Everything went really smooth. I was in and out in a short period of time. The lady who checked me in was wonderful. She took a few minutes to talk to me on a personal level, and I really appreciated that.

James

24 de feb. de 2015

Very friendly and knowledgeable staff-its always a pleasureto visit. From Larry Papp to Lisa in the Service Dept. - theyrepresent the dealership very well!

Wincelaus

21 de feb. de 2015

The service adviser that handled my situation, John Howard, was excellent. He was very professional, courteous and explained what was to be done in terms I could relate to. Thank you for your great service.

Amanda

19 de feb. de 2015

David is always very kind, friendly and eager to help me. He is the reason why I return to Rizza for all of my repairs.

Donna

18 de feb. de 2015

Because vehicles and vehicle repairs are quite expensive, never quite sure just how much the final bill will be. However, very pleased with the service and with Service Rep. John Howard.All service completed on time, reasonably priced, and vehicle shiny clean.

Carol

8 de feb. de 2015

I came in for an oil change and tire rotation and waited in the waiting room and was pleasantly surprised that my car was finished in a timely fashion.

William

7 de feb. de 2015

Our sales person, Aurelo was excellent. He worked with us to find a car that fit our needs and our budget. There were no high pressure sales and we felt very comfortable. This is our second purchase from Rizza and we will go back when it is time for another new car.

Carol

3 de feb. de 2015

every one was very nice service was done in great time and ill always love my buick lacrrose carol bailey ps iwill let all my friends know about buick in tinley park ill 159th

Larry

1 de feb. de 2015

Very professional, my sales person was Larry Papp, the support team his manager, finance, those great people who make it happen. Larry is one of those guys who make you feel you know you can trust you are getting the best service and GM product

Samuel

28 de ene. de 2015

Great experience. Love my service rep, Lisa. She always assures that I have a great experience. I think that their telephone referrals should be better. I called while Lisa was out and I got switched around several times and I gave up and just asked for Lisa's email. Each person I talked to kept telling me Lisa was out and even when I did get a service rep no one seemed to want try to solve my problem.

Stacy

28 de ene. de 2015

I came in for pricing on driver mirror on Cadillac truck, and David , my advisor for years always do a Great job taking care of my issues and me. I should say, I got an oil change for the first time here, and surprisingly the pricing and service was really good. I will come back for basic maintenance in the future even though the commute is further from Jiffy Lube around the corner. I am really big on service, and Rizza really meets my high standards which explains why I keep coming back. The only drawback to this visit was the wait time up to 2 hours for the oil change, but I attribute this to the renovations which David made me aware of in advance so I wasn't too bothered.

MarkWinston

17 de ene. de 2015

Rizza Cadillac Buick GMC has an all-star salesman in Cody Bakr. My wife and I were looking for a Certified Pre-Owned crossover SUV starting back in the fall of 2014. We went to countless dealerships to figure out which kind of Make and Model we liked and finally decided to look at Buick Enclaves. We went to 3 or 4 Buick dealers in the Chicagoland area and were not impressed with the service until we came to Rizza. We met with Cody Bakr and right off of the bat he asked us prequalifying questions about what we were looking for from model/make, color, year, mileage to interior preferences as to not waste any of our time. Rizza did not have any pre-owned vehicles in stock to match our requirements. Within a week and a half Cody found us a Enclave that Buick posted in their registered inventory list and within 2.5 weeks it was shipped to Rizza, went through a certification/specification check and we were driving it off the lot. We have heard from Cody multiple times since the purchase. The post sale service has been great so far. While we have only had the car for less than a month, I will give this experience 5 stars. I would recommend Rizza to anyone and point them in the direction of Cody Bakr every time. Happy car shopping.

Barbara

13 de ene. de 2015

The salesperson was very forthcoming and a pleasure to work with and there was no haggling back and forth on the price.

Patricia

7 de ene. de 2015

purchased my vehicle on Dec 6. and had to bring it back on Jan 2 due to electrical problems. You didn't hesitate to repair my vehicle by installing a new battery and fuse box. Thanks for being prompt and effecient. Excellent service with a smile too.

Carrie

6 de ene. de 2015

I've been purchasing my vehicles from Rizza for at least 20 years & have no intentions of shopping anywhere else; they make you feel like family there, always helpful :-)

Rafael

15 de dic. de 2014

Very Pleasant and helpful. My service representative John Howard did a great job calling the necessary people in order to get the O.K from my extended warranty to approve a repair in my car. Very grateful.

Wincelaus

13 de dic. de 2014

I was completely satisfied with the service, courtesy and professionalism of the people I had contact with. They made me feel "at home" .

Kenneth

12 de dic. de 2014

Work was finished on time. I also had an oil change that was done without my scheduling it. This saved me another trip to the dealer to have it done. Thank you John Howard at Rizza.

Gary

9 de dic. de 2014

After I repeatedly had the same problem with my brakes I was given a loaner car to use until they fixed my car properly...

Stacy

25 de nov. de 2014

It was very pleasant, but the wait time was extremely long. My wait time was 4 hours maybe this was due to high recalls, but David, front counter service personnel was extremely helpful as was Harvey a CS dealership rep.

Jerome

25 de nov. de 2014

For being under construction, you still accommodate your customers properly. This is now a hard thing to find in aservice field.

Kenneth

22 de nov. de 2014

Anthony Antonini was very helpful and knowledgeable, making the buying process great. I will recommend this salesman and dealership to all my friends and family. Rizza has always been great to me, since I started buying cars from them 20 years ago. Thank you for all the years of great customer service.

Linda

19 de nov. de 2014

Went for Radiator flush but after talking to John I also had an Oil change and injection system cleaning performed

Janet

12 de nov. de 2014

Lisa was an excellent service lady and had everything done to my car in a timely manner. I would recommend your service department to others in the near future. KEEP UP THE GOOD WORK SERVICE TEAM!

James

6 de nov. de 2014

My experience with John was very good, he took care of what needed to be taken care of and he found that my battery needed to be replaced and took care of that as well. He took very good care of me.

Hulliel

2 de nov. de 2014

I suggest you visit another dealership, don't waste your time with this one.

Marilyn

24 de oct. de 2014

Excellent service by John Howard. Kept me informed of what was wrong and he was very excited to let me know that the problem was all that bad. The car wash was so shiny that I needed sunglasses!

Rose

14 de oct. de 2014

My concerns were addressed in a professional manner. It was one of the better times I had my car serviced.

Tracy

12 de oct. de 2014

I always have the best customer service when I arrive at the dealership. My wait is very short. Lisa Stroz has 110% customer service skills and I would recommend your dealership to all of my friends and co-workers.

Vivian

11 de oct. de 2014

I came in for a recall & a oil change, it was so many people there i figured I would be there all day, but to my surprise I was out sooner than I expected. Kudos to Rizza service dept. For a job well done!

Michael

30 de sep. de 2014

Originally was at dealer for recalls on my Acadia and decided to browse knowing a possible new car was considered. Bill approached me, took me for a test drive. No pressure but let me know he was there for anything I needed.

Victoria

24 de sep. de 2014

I was very happy they were able to get me an appointment right away to get my engine oil pressure switch replaced. They went above and beyond to ensure that the problem got fixed.

William

5 de sep. de 2014

I HAVE LEASED 7 CARS OVER THE YEARS AND THIS WAS BY FAR MY BEST EXPERIENCE I HAVE HAD, MY SALES PERSON SAM VALLOS TOOK HIS TIME AND EXPLAINED EVERYTHING IN DETAIL AND DID NOT RUSH ME . THANK YOU

Ellen

4 de sep. de 2014

The service to my vehicle was completed as promised. My only complaint is trying to contact the service department, no one answers the phone it just rings forever.

Bill

27 de ago. de 2014

Our service and quality of service for our Acadia is always perfect. David, our service advisor, is very knowledgable as to what we need. We have NEVER had to bring our Acadia back because repairs were not correct. Always a pleasant experience.

Juanita

20 de ago. de 2014

Very professional and personable customer service representatives! The waiting room is top notch with refreshments included! Provided a loaner car on short notice! My husband who has another make of car was utterly impressed with the dealership!

Brenda

15 de ago. de 2014

I was there for drop off service which went very well, Dave had arranged for a loaner for me. My vehicle was ready at 5P, & it look great. I had purchased a sealer protector, which I have applied once a year, this was the first year & my vehicle looked like the day I brought it off the floor. There's nothing like a black, shiney vehicle.

Madeline

5 de ago. de 2014

I stopped in to see when I could bring my car in and they were able to do the oil change and take care of the recall that day!

Philip

25 de jul. de 2014

Dennis, our salesman came out shortly after we arrived. He let us look at many cars without being too pushy. He also suggested we test drive different cars and we ended purchasing one of them. I am very happy with my choice.

Adrienne

23 de jul. de 2014

Calling to make original appointment was somewhat cumbersome. I was unable to connect with service department originally and had to call back atleast four times

Joseph

23 de jul. de 2014

I had a very pleasant experience having my service needs met on my recent visit to Rizza service department. I also appreciated the followup service call to see if I had any concerns.

khayes

16 de jul. de 2014

Very easy going sales people (Dennis). No pressure to purchase!

Josh M

15 de jul. de 2014

During a 7 hr trip my wife and friend scoured the internet and called many dealer for a Buick Enclave. Long story short within 3 days purchased a 2014 from Moe...great dealer with no pressure..thanks Rizza!!

Leslie

14 de jul. de 2014

Larry did a excellent job of getting me in and out of the dearlership and ordering the parts needed for the recall.

Adrienne

14 de jul. de 2014

The person that started my service paper was prompt, accommodating, efficient with information on the auto and service pricing. Also it is always clean in your waiting room.

Ronald

9 de jul. de 2014

I have a high level of confidence that whatever the service , it will be done effectively and the turn around time will be quick !

Janice

8 de jul. de 2014

Everyone there is always very nice. My car was going to take longer because of recalls so they gave me a ride home, and the gentleman that drove me home was very nice.

Edward

3 de jul. de 2014

I had a unique problem with a auto that is only 1.5 years old. It was taken care of with no cost to me and the attitudes of all involved was very positive

Ray

26 de jun. de 2014

My car was ready when promised and that's important to me. Every issue that was addressed was taken care of upon pick up.

Kenneth

25 de jun. de 2014

My online experience setting up the service I needed did not make me happy. Dealer could not find my appointment. The dealer rep set me up and in no time my vehicle was serviced.

Sarah

17 de jun. de 2014

I came in to have my tire repaired; this service was taken care of in a timely manor and I have had to trouble since.

Kerry

11 de jun. de 2014

My intake was very profession and expedient and the work completed was exceptional. I was completely satisfied with my experience.

Debra

3 de jun. de 2014

I usually drop my car off early morning, get a ride to the train station, go to work, and pick up my car later evening. This visit was a Saturday, so I hung out in the waiting room. I had a dunkin donut and a cup of coffee and watched tv for an hour or so. All went well. Thanks for the snacks.

Vanessa

1 de jun. de 2014

It was very plesaant! Frankie and Larry were very helpful and understood exactly what I needed. I am highly satisfied with my vehicle.

Ronald

31 de may. de 2014

My GMC terrain was serviced at Rizza in the morning. The service adviser (Lisa) was very knowledgeable and courteous. The waiting room was clean. There were donuts available (I made sure nobody saw me take a chocolate donut). The service on the Terrain was completed on time.Thanks!

Brenda

30 de may. de 2014

The staff is great, they greet you with a smile & everyone you come in contact with acknowledge. Johnny made sure that I received the correct service and had my truck washed when it done. I was offered fresh donuts & coffee, even had nice conversation with other customers who were being serviced. I was in & out in a hour, that's service with a smile. Keep with the good work.

Gregory

29 de may. de 2014

Brought car in for scheduled oil change. Thanks to Mike Bakr and Dave Pace for making this a pleasant experience. Had discussions with both as I was waiting for the work to be completed. Your dealership is quite fortunate to have both there on staff making sure their customers are properly taken care of and following up to make sure work is done properly. I will be back and will absolutely continue doing business with your dealership because of both of these gentlemen. THANK YOU.

Christine

25 de may. de 2014

Staff courteous and pleasant. I was a bit disappointed though. I received a special email coupon for discount on Oil Change, but was given some kind of explanation that it didn't count for me even though it said synthetic oil on coupon. So I ended up paying the regular price. They did do a nice car wash.

Thomas

23 de may. de 2014

My visit to Rizza Cadillac Buick was a wonderful experience THANKS to Lisa who was VERY professional, helpful, gracious, and very polite. I was completely satisfied, and definitely will be back. I VERY MUCH appreciated her remark as I paid for my services she said "If you need anything please come back, and see me I will take care of it". That statement made my day, she has a new customer in me. Thank you for letting me express my thoughts.

Roger

22 de may. de 2014

Evertything went very well. The service advisor was very helpful and the owner even asked if I had any questions...

Eugene

21 de may. de 2014

I was waited on shortly after arrival. My service specialist was very engaging and informative to the reason for my visit.

Julianne

20 de may. de 2014

My husband says did not mind the wait. You guys serve great coffee and donuts + the job did not take that long at all. Thanks again for such great service!

RG

19 de may. de 2014

I leased a 2013 Buick Regal GS in October 2013. It has not required service other than oil changes and tire rotation and is generally an outstanding vehicle. When originally leased I indicated Saturday servie was very important. On the only two times I have brought it in were on Saturdays. The first time they made me feel about two inches tall for not having an appointment. This time I tried to make an appointment they indicated I would not need one. Sure enough when I got there this past Saturday they started making a big deal about an appointment and would try to squeeze me in sometime that morning. There were three cars in line, must have been a busy day. I was calm and said forget it and pulled my car out. I went to Apple Chevrolet where I have bought all my other cars and was greeted with their same great attitude and enthusiasm. They indicated they would take care of me as soon as possible. I was out the door in 45 minutes. The morale is attitude. I realize it was my fault on Saturday, I was to blame for bringing my car in for service. Rizza will never see me again and I am back in the market for another vehicle.

Martin

19 de may. de 2014

The service team was able to get my car in for a quick oil change on short notice. Thanks to Brian, Lisa, and Frank for helping out.

Diane

18 de may. de 2014

Every party involved in this transaction was very friendly, helpful, and committed to customer satisfaction, from the manager, salesperson, to the financing rep and additional services rep. I felt informed but not pressured. This is our second experience at Rizza and we would certainly recommend them time and again.

Sharon

18 de may. de 2014

Brought in for recall. The door squeaked when I picked up my car and you think a tech would have put some lube on it.

Juanita

16 de may. de 2014

The dealership was extremely patient and knowledgable. I did not feel pressured to purchase a car and left with a vehicle that met my specific needs and complete satisfication.

William

2 de may. de 2014

Everyone involved in the purchase of our new car made us feel like we should have bought our last car from Rizza. Great experience. Great people.

John

29 de abr. de 2014

Car was taken in promptly and 2 warranty items were requested for inspection. One was no problem and the other was fixed to our satisfaction. Rizza service is excellent, especially John Howard. Fast, courteous and they called us on mobile so could come for pick-up.

Pamela

27 de abr. de 2014

I will only deal with Lisa Stroz as service manager of Rizza Buick. She is efficient, knowledgeable, very customer-service oriented and nice. She's the only one I trust with my car to get it serviced properly. Please give her good feedback - she deserves it.

Nicholas

24 de abr. de 2014

I was going for a routine oil change and tire rotation. Was advised that I also required a modification due to a GM recall that I was unaware of. Lisa Stroz advised me that the formal recall was probably in the mail, but she would have service personnel make the necessary changes without me having to return to the dealership after I got the mailing. Saved me time, effort and concern.

Robert

23 de abr. de 2014

service was great ,I felt well taken care of.mr Howard was very professional in doing what had tobe done ,he is one of the reasons I keep coming backAll of your employees are well mannered........

Juanita

19 de abr. de 2014

Sam was very knowledgeable and straightforward. No haggling, no pressures. He was very patient and understood exactly what we were looking for. Definitely, the best experience I've ever encountered with a dealership.

Raymond

18 de abr. de 2014

The service agent was very friendly and helpful. She seemed interested in providing me the best service possible. Overall nice experience.

Conchita

18 de abr. de 2014

I have been a customer for several years. I have complete trust in the service department. My service advisor Lisa is very knowledgeable. I would not take my vehicle anywhere else, unless it was for emergency service.

Fanny

17 de abr. de 2014

Each time come to Rizza I am always greeted with a smile... Lisa Stroz and Dave Lyles are always so great with their customer service skills. I have 2014 Acadia and I would recommend this dealership to others

Allan

15 de abr. de 2014

All your personnel are very helpful. My experience purchasing and the use of the service dept.will bring me back to purchase my next car.

William

15 de abr. de 2014

Dennis Biela did what he said he was going to do. No games or up charges or changing the agreement. It was the most pleasant experience I have had in some time. He did not have to show the sales agreement to the sales manager and get it approved to proceed . That's what I wanted, no games or games playing. Adult agreement and stick to it.

Christine

15 de abr. de 2014

My sales rep Mike Mikicic was the nicest cooperative salesman that I've ever dealt with - took the time and with patience help me make a decision - every concern/question I had he made me feel as I was the only one that counted

Stacy

14 de abr. de 2014

The tech rep was extraordinarily helpful though the experience began with a few bumps...but he went above and beyond to satisfy me as a customer. I would say he is great at resolving issues with customers and retaining repeat business...I will be back for future service.

Senora

10 de abr. de 2014

I loved my experience at Rizza Buick. I came in to get my oil changed and the sales associate talked me into purchasing the 2014 Buick Lacrosse, which I love better than the one I had before. The sales associate was really nice and explained things to me. I would recommend anyone I know to come here and purchase a car.

Carole

10 de abr. de 2014

Everyone at Rizza is helpful, personable and a pleasure to deal with. The service is top notch always. They always go that extra mile for their customers! I will always recommend Rizza with the highest compliments!

Ronald

7 de abr. de 2014

I purchased a GMC Terrain from the Rizza GMC dealership. I would like to praise the salesman (Moe Marsi) who helped me throughout the purchasing process. All questions were answered promptly and I felt that Moe went out of his way to serve. When my Terrain nears the 100,000 mile mark, I will gladly return to the Rizza GMC dealership. Thanks. Note: The Terrain is fun to drive too.

Glen

5 de abr. de 2014

I was very pleasantly surprised at the no pressure approach George and the Management Staff demonstrated. This was just about the most pleasant new car buying experience I've ever had. I absolutely love my new 2014 LaCrosse. We agreed on a fair price without having to battle for hours like I have done in the past. After having a very unpleasant experience with a high pressure Rizza dealership some 25 years ago, I'm glad I gave them another chance. I'm also glad they have learned that today's consumer has the advantage of the internet to get educated and that the sales tactics of decades ago no longer work. Everyone was awesome, even the porter who changed my plates and changed all my personal items to the new car. Thank you guys!!

Wincelaus

3 de abr. de 2014

Dave, the service advisor was most thorough and professional in dealing with my situation as was the technician who corrected the problem.

Randall

3 de abr. de 2014

Service appointment was to R&R a rear cargo area coat hook and check out why the Low Oil Pressure Shut Down Engine warning light came on one time. Three hours later I left with the oil pressure sensor replaced and a $302 bill. This is on top of a $2155 repair bill for an A/C evaporator and BCM module repair less than a week earlier. My anger is more directed at GMC for the the poor excuse for quality that they build into their vehicles. I will NEVER buy a GMC product again!

Michael

2 de abr. de 2014

It is always a pleasure to visit Rizza Cadillac. I had my daughter bring the car in this time, and she said she was treated very nicely. As a parent, that is exactly what I want to hear.

Margo

28 de mar. de 2014

it was ok but i guess waiting was the challenge due to coming in at 8 and leaving at 2

David

27 de mar. de 2014

I was extremely satisfied and pleased with the service I received. I dealt with John Howard and he was nothing but professional, courteous and sincere with the handling of everything. As much as I was unhappy having to have my vehicle serviced, he made sure he did everything to make it as pleasant as possible. He kept me updated every day and made sure I was well taken care of. A huge thumbs up to his professionalism.

Randall

24 de mar. de 2014

A/C on Acadia was not working. Evaporator needed to be replaced. Fixed evaporator but then BCM found to defective during repair which does not make any sense since it was fine when the vehicle was dropped off. Loaner was provided while BCM work being done. BCM repair was additional $213. The Acadia has been nothing but a major expense since purchase.

John

15 de mar. de 2014

John Howard once again, handle my needs in the utmost efficiency,cost savings and issue resolution. I recommend Rizza Cadillac to all every chance I get! Thanks again JOHN for all your help!

Kenneth

12 de mar. de 2014

My experience was exceptional. The sales person greeted me with a friendly smile. He directed me to the vehicle that I showed interest in and let me explore the vehicle. He answered all my questions with the same friendly smile and set me up with a test drive. While he was busy setting up the test drive other sales persons expounded on the vehicles attributes, some of which I was unaware of. This made my visit complete including buying a vehicle.

William

11 de mar. de 2014

We got a good deal and our salesman worked hard to locate the vehicle we wanted and got it to us in a timely manner.

Peter

11 de mar. de 2014

I was initially told that the service would take an hour and a half, but it took less than half an hour!

William

27 de feb. de 2014

Everyone was very nice and even drove me back home cause my truck would take longer to fix than expected

Samuel

27 de feb. de 2014

My service coordinator Lisa is a gem. She is very professional and at the same time personable. The entire RIZZA staff is very personable, professional and efficient. I left my previous dealership, Haggerty GMC, etc, due to unprofessional conduct. Rizza does not overstate or try to overcharge you. They tell you and recommend but always let the customer make the decisions.

Timothy

25 de feb. de 2014

My salesman was Mike and he was exceptional........his caring, informative and positive attitude made the difference. Salespeople in all industries could learn a few things from Mike.

Richard

23 de feb. de 2014

I came in for an oil change around 3pm but found there was a 2 hour wait.I left and came back at 6pm and service was performed in half an hour.

Joseph

22 de feb. de 2014

I was very pleased with the time and attention provided to us by Mr. Mikicic, as well as by Mr. Pace in the purchasing of after market items. Ms. Lisa Ginkel in the service department has always provided me and my wife prompt and courteous service in maintaining our vehicles, and this is one of he reasons that has prompted us to continue purchasing/leasing our vehicles here for the past 15 years.

Randall

21 de feb. de 2014

I had an 8:30 AM appt for an oil change and misc service items. I decided to wait thinking it would only take 1-2 hours. After 2 hours I inquired about the status and was told that I needed a new battery. I gave the ok and was told it would be another hour. After an hour I inquired how long and was told by Larry that it would be another 60-90 mins so he offered a loaner for me to use. I returned around 3:30 PM and the car was washed and ready. I had the distinct feeling that the service department was understaffed both in service technicians and service writers which may have contributed to the lengthy wait time.

Rocco

21 de feb. de 2014

Anthony Leggero, Lisa Stroz and alot others at the dealership constantly apply professional approach and service to my concerns as applied to all my visits. I'm impressed with their knowledge and sincerity towards their customers. I've had many new cars in my life and am still a loyal customer at Rizza.

Dorothy

20 de feb. de 2014

The staff in the Service Department was very efficient in registering me and carrying out the service needed. A detailed explanation was given and my questions answered. My car was serviced and returned to me before the promised time. Thank you!!

Walter

20 de feb. de 2014

Rizza Cadillac service is always fine. I am just upest with Northstar reliability. I have owned four Northstar powered Cadallics over tha past few years and you have had to remove the engines in three of them. Oil leakss and water pump problems. Cadillac should have had a fix on these problems years ago. Also, Cadillac should be extending the factory warrantee on the engines with these problems for an extended period of time. I am not the only owner with these problems.I have serious reservations about purchasing another Cadillac due to this situation.Other than the Northstar problems I an totally satisified with the DTS. Hoping an XTS will be more reliable.Jim Therrien

Carol

17 de feb. de 2014

every one was so nice they made you feel welcome every one had a smile that means a lot to me i also work with people

Joseph

17 de feb. de 2014

We tried to buy a car from a local dealer who made no effort to work with us and still has not followed up. We came to rizza and not only did you have the exact vehicle we were looking for you also met our negotiation expectations and worked quickly as to not waste our time. Big fat thanks to all of you!

Bernadine

14 de feb. de 2014

The staff was knowledgeable and courteous. We were taken care of and purchased a car even on one of the worst days of the winter. We were very impressed with the dealership overall and will definitely recommend Rizza to family and friends.

Mike

14 de feb. de 2014

Jorge and Frank were both great to work with. They answered all our questions and were available when we needed them. The process was very smooth and we are very happy with the price we were given.

Amanda

13 de feb. de 2014

Although, this was the 2nd time my vehicle was in for the same problem within 6 months, I was impressed that Rizza stood by their work and corrected by problem without question and under their own warranty.

Lawrence

13 de feb. de 2014

Seems to take a long time for and oil change, filter and tire rotation. I realize that other things were checked and it was great that you had correspondence available indicating the process. But, considering I had and appointment at 1 p.m. and I didn't leave until around 4 p.m., this seems a little lengthy. But overall I was quite pleased with your dealership.

Michael

12 de feb. de 2014

My experience at Rizza Cadillac was a pleasant one. The staff was courteous and took care of me in a timely fashion. My vehicle is running great thanks to the hard working mechanics. Thank you and I would recommend them to a friend.

Melanie

12 de feb. de 2014

I was impressesd with how concerned the service rep, David Lyles was with finding out what was wrong with my car. When it didn't make the noise I described he kept it another day and was able to produce the sound and diagnose the problem. He even made sure there was a loaner waiting for me when I got to the to the dealership after he had left for the day. His dedicated service to the customer is commendable!

Angela

11 de feb. de 2014

So far I can not complain, I feel like royalty. Pleased with services & staff. I hope you will continue to be #1 unto me as I have always love Cadillacs.

Michael

11 de feb. de 2014

Was taken care of on a very busy day with no appointment. They fit me in with no problems. At the time of this email it appears that my issue has been resolved.

Virginia

10 de feb. de 2014

My salesman Coty was very knowledgeable and helpful. My delivery of the SRX was very smooth and he explained the QUE system very well.

Jane

10 de feb. de 2014

They ( Tom Holingsworth & Moe ) got me into the Car of MY choice . went to a couple other dealerships and they helped me BUT with cars they wanted to put me in . GOOD JOB !!

Debra

8 de feb. de 2014

I have been having my vehicle serviced at Rizza ever since you merged with Community GMC. I have been very pleased with your service department and just last month I traded in my 04 Envoy for a brand spankin' new Terrain and the sales experience was great. Of course I would highly recommend your dealership tp my friends and family.

Jane

13 de ene. de 2014

Larry listened to the problem over the phone and was ableto schedule me in for a very needed oil change. He notifiedme of problems with the sway bar of my vehicle stated thatit was important that this was worked on asap. He offereda car wash and made me feel very good about the whole process.

Wincelaus

22 de dic. de 2013

I am completely satisfied with the maintenance work done on my vehicle during my recent visit. The staff was excellent and most efficient and my waiting time was minimal and the waiting room most pleasant.

Richard

21 de dic. de 2013

The actually work on my car (oil change and tire rotation) was performed to my statisfaction; however, Dave Pace promised to removed the very small pebble strikes from the hood since I had the additional protecive coating installed when I purchased the car. He was also going detail the interior, which was part of the package. Apparently Dave was released and no one bother to tell me until after the oil change and tire rotation was completed. I received a follow-up call from the dealership explaining what happened and that someone else would call me. That was last wednesday. It is now saturday and no call.

Gregory

19 de dic. de 2013

During my service visit I had an appt. and when I arrived the service dept. took me on schedule and the appt. went as scheduled. I was pleased with the visit while the car was being serviced.

Glenn

13 de dic. de 2013

Mo was our salesman and he was great. We received what we feel was a fair deal on a car without hassle . And we got the exact car we asked for. Couldn't be happier so far.

Marlene

12 de dic. de 2013

My father purchased a truck from Larry Papp at the end of October and got a great deal and had a pleasant buying experience. As a result, I went to Larry to buy a truck as well, and received the same great treatment as my father. We both love our new cars! My family ONLY drives GM products, so we will definitely be back to you in the future!

Melissa

9 de dic. de 2013

Victor, Mo and the rest of the staff were extremely accommodating and excellent to work with throughout the car buying process. Rizza Buick was my first stop of the day and I found their management style to be the most straight forward. Unlike other establishments, they never pressured me to make a purchase without exploring the competition, which presented as confidence in their product. I highly recommend Victor and Rizza Buick!

Mgudino

8 de dic. de 2013

Victor, Mo and the rest of the staff were extremely accommodating and excellent to work with throughout the car buying process. Rizza Buick was my first stop of the day and I found their management style to be the most straight forward. Unlike other establishments, they never pressured me to make a purchase without exploring the competition, which presented as confidence in their product. I highly recommend Victor and Rizza Buick!

Edward

7 de dic. de 2013

A two and a half-hour wait for a oil change is ridiculous. It's easier to go to a quick oil change place and be done in 10 minutes.

Evelyn

4 de dic. de 2013

John my sevice person made an unpleasant experience great....driving back to Chicago from funeral of cousin on interstate 57, service engine light was on, I called Rizza at 6am...John rerurned call before 7:30am and said they're booked but bring the car in....got there at 9:30, he said to check would cost $138.00 and to have a seat in longue area. After an hour or so he came and told me the problem , I did not have oil cap on correctly and they clean the area and there was no charge.

James

29 de nov. de 2013

I just came in for an oil change and tire rotation. David made an appointment for me , very helpful gentleman, When I arrived David was busy but a very nice young lady took care of me , she was also very helpful, service people are very good and they called and advised when my vehicle was finished, Thanks to all.

A Happy Service Customer

7 de oct. de 2013

I was due for an oil change and tire rotation. I was in an out in less than an hour. The service I received was fast, and the workers were very nice.

Deal hunter

14 de sep. de 2013

Over the phone said car was "loaded" with options but they were limiter. Cars.com showed 6,600 miles, actually over 14,000. Asked about warranty, purchase date inaccurate in computer. New sales rep showed little interest. Jerry who made appointment was not available. Manager willing to move $400 on price due to mileage error. Very disappointing

New Rizza Fans! Mike and Mary S.

25 de jun. de 2013

Frank Caruso and Larry Papp of Rizza GMC/Cadillac were absolutely tremendous to work with. They made my wife and I feel very comfortable and confident in our purchase. They did a great job explaining all options which made it easy for us to make an education decision on which car we wanted and which purchase option to choose. I would definitely recommend to family and friends to stop in to see Frank and Larry. As matter of fact, I already have. Great experience soup to nuts. Thanks Frank and Larry.

JR

13 de jun. de 2013

From the time they picked me up at the airport (I flew from Nashville), to the time I drove off the lot, the service was excellent. They made the few changes I requested to the vehicle I purchased and I was on my way home quickly. Sam, Andrew, and Yosef were great to work with. I never thought I would buy a vehicle online but it worked out well for me.

imageking1

10 de jun. de 2013

Today I went to have my 2010 Acadia serviced and to have a recall taken care of. We ended up trading in the Acadia for a 2013 Acadia and saving 40.00 a month. Joe Marozas,James Barrett and Anthony Leggero were excellent to deal with. Very smooth operation. A+A+A+

bf4218

2 de jun. de 2013

As always, Lisa Stroz is the best! The repair was done perfectly! While I like the people in the service department, I'm tired of seeing them! I wish Joe Rizza mechanics were as good as the those at Rizza Cadillac. If they were, they would have repaired most of the problems before putting the car on the lot for sale! Would recommend Rizza Cadillac for service, but don't know if I'd recommend Rizzas for sales.

TEHarper

21 de may. de 2013

My experience at this dealership was fun and stressfree! It had been awhile since I have been in the market for a new vehicle so I was somewhat apprehensive of getting back into the process. However, I was pleasantly surprised at how straightforward and simple the process was made for me. Also, it was refreshing that there was no bait and switch from my initial internet inquiry to Andrew to when I walked through the doors at Rizza. I give special gratitude to Andrew, Frank, Sam and Anthony that worked through my financial arrangements for being fair and keeping their word every step of the way. Also, Jay and Daryl explained every aspect of the functionality of my new SRX until I was completely comfortable. I am enjoying my new car and am happy to know that I have this great team at Rizza if I ever need them.

G.L. Ferguson

11 de may. de 2013

Lisa in Service Dept. was the one that made this such a pleasant experience. I absolutely appreciated her help getting the required service completed on my car. I will be back - THANK YOU!!!

MJN

22 de abr. de 2013

The experence was far better than expected. Walked away with a very happy feeling and smile on my face.

pilot1947

14 de abr. de 2013

The installation of molded mud guards looks great and was in and out in about an hour.

silpada037513

12 de abr. de 2013

I usually work with Lisa on servicing our SRX. She is always exceptionally accomadating and has great follow up. She makes servicing my vehicle completly painless!!

pilot1947

10 de abr. de 2013

Bob made my purchase of the Encore as enjoyable as possible. Drove Encore out of the dealership sooner than i thought possible. He even told me of all the advantages of owning a Buick.

cdvh

9 de abr. de 2013

Daryl Wade was very friendly,patient and informative on both Cadillac & Buicks. We bought on our second visit approx 1 month apart, he remembered, us greeted us when we walked in, and gave us space when we wanted it. He looked thru their Inventory listened to what we where looking for and came up with a few options on cars he thought might suit our needs.We have bought a car from Rizza 4 years prior had good luck with it and their service dept. always went that little extra mile to make us feel like a customer they wanted to keep. Not one they just wanted to get out the door. When the time comes we will more than likely stay with Rizza.

I love my car

6 de abr. de 2013

I had a accident and it was determined a total lost. I was able to replace my car in one day with the help of the good service people at Rizza. Thanks so much!

colleenmccormick

26 de mar. de 2013

A friend recommended the Rizza Buick & Cadillac dealership to me based on his experiences with them. I found everyone I encountered to be friendly, patient, knowledgeable and willing to answer any questions I had. I DID NOT FEEL PRESSURED to purchase anything, I was very comfortable and did not feel intimidated by anyone. This dealership has a large inventory of vehicles (in-stock) which made looking at multiple models & the available upgrades very convenient. All of the vehicle information was clearly displayed & visible on the cars. The outdoor lot was clean, free of debris and very easy to walk through. I was also familiarized with the service department and introduced to one of their representatives so I knew where to bring the vehicle for any services. Overall it was a pleasant car-buying experience and I would recommend this dealership to anyone looking for a new or certified-used car!

jnance01

26 de mar. de 2013

Came in to lease a new car and decided on the Buick Lacrosse. Marc was very knowledgable and was able to explain the advantages of the lease program as well as the many features on the Buick Lacrosse. the rest of the staff there we all very helpful and friendly. I was happy to give them my business.

2009Denali

19 de mar. de 2013

Excellent experience with everyone. We drove 2 1/2 hours up to the dealership after agreeing on a price for the vehicle I was purchasing and the one I was trading in over the phone. The pricing they gave me on my trade was twice that of the dealerships in my area and the price on the purchased vehicle was much better. The vehicle was everything they told me it was and me and the wife are so happy!! Mike, Daryl and Anthony were extremely personable and made the experience fantastic. We drove up after work on a Friday and finished the paperwork up around 9 pm. Not what most want to do on a Friday but the guys made it fun so the time went by very quickly where we didn't mind getting back home around midnight with our new vehicle!

truck

15 de mar. de 2013

My morning started out with my liftgate on my GMC Acadia not closing as I was headed to work. I made a phone (8:00am) to Rizza to see if there was anyway I could have my car looked at on short notice. The service Rep (Lisa) informed me that she could squeeze me in. Just a few hours after I dropped off my car Lisa called and told me what was needed to repair my car, plus informed me that there was a re-call on the headlights assm. that could be done also. The service was great and I had my car repaired by 4:00pm. Rizza even took the time to wash my dirty car. Thanks again for the great service Lisa.

BRANDINMOORE

13 de mar. de 2013

I HAVE BEEN SHOPPING AROUND FOR A VEHICLE FOR 3 MONTHS AND HAVE NOT FOUND ONE I LIKE(PRICE RANGE). FROM THE TIME I WALKED IN MARC WAS VERY PLEAASANT. HE ALSO ASSURED ME THAT HE WILL HELP ME LEAVE WITH A VEHICLE. THEN CAME ALONG JOE AND ANTHONY WHO MADE MAGIC HAPPEND....I CAME IN EXPECTING TO GET A USED A VEHICLE AND DROVE OFF THE LOT IN A BRAND NEW 2013 GMC TERRAIN.... THOSE GUYS ARE TRULY THE BEST

Sylvester

11 de mar. de 2013

The partnership between the salesman Mark & sales manager Joe M. was 2nd to none. They worked effortlessly to ensure I was delighted at the end of my purchase experience.

Nilkre

11 de mar. de 2013

We went to Rizza looking for a new vehicle. We went 2 times previously. We had a salesman show us vehicles both times.We went again on the 3rd visit. The salesman James came right up to us and assisted us again.(I was impressed that he came right out to see us when he could have thought we were wasting his time. Due to the fact we were there before but didn't make a purchase). He was very nice and did a great job! I would buy a new car from him again! Thanks again James Barrett!!!!

al locke

10 de mar. de 2013

I felt your service department was prompt and courtesy, the serviceman working on my car James(?), African american was excellant in explaining the process, this was my first service visit, it will not be my last.Thanks Dr. Al Locke

Larry B

7 de mar. de 2013

Everything went real easy and quick and am 100% happy with everything. I only would like a Cadillac jacket and also would like to see some discounts on parts and services. Thanks to Joe M.( sales manager ) Sam (sales person) and Robin in F & I Please let me know about the above. Thanks Larry B

j. dennis

4 de mar. de 2013

Fast and efficient service. solved the problem quickly. they forgot the donuts during this visit. I always look forward to a donut and a hot cup of coffee at 8:00am in the morning. They also will give you a discount if you forgot your coupon.

spells

3 de mar. de 2013

And outstanding Team that you have at Rizza Buick I have a good time doing business at your company. I would recommend my friends to do business with Rizza Buick and you will get outstanding service and the deal of a lifetime.

Terrain

1 de mar. de 2013

He is good salesman I hope sometime in the future if something wrong in the car the service will be good. Because I already experience the same dealer but different location when we are to start driving to go forward the car go backward so they do it again..hopefully they will do a good job.

wildrose0153

23 de feb. de 2013

Entering the dealership we were greeted right away by Dennis. He was very friendly and had a great sense of humor! Even though the Terrain we were going to look at was sold late the night before, Joe got right on the subject and found the 2013 Terrain in the computer. So on that note Dennis then brought it to us, picking out one he thought we would like. We LOVED it. Even going through the payment process and paperwork both employees were still energetic and seemed like they actually genuinely wanted to help us, which is great to deal with, hence our last couple dealerships we have visited. Overall the experience was GREAT and my daughter and I will be recommending this dealership!

wings

20 de feb. de 2013

I got the deal I wanted and was treated fairly.Thanks to my salesperson James Barnett I will remain a loyal customer in the forseeable future,thanks again

Caddy kinda guy

20 de feb. de 2013

You guys restored my faith in car dealers , And I thank you !

mack78

16 de feb. de 2013

The reason i am taking this survey is that i loked the way the staff worked with me. I told them waht i wanted to spend and they found me a car that more than i was looking for at a great price.

kampfm

13 de feb. de 2013

Larry Papp was extremely helpful and knowledgeable. He is a top rate salesman. He was friendly and easy to work with. Our car buying experience was great. We love our Acadia, it is exactly what we wanted. Larry explained all the perks of buying a certified car and that convinced us to purchase right then. We also dealt with Robin K. and Dave Pace, who were both very professional and friendly. We would highly recommend Rizza and most certainly Larry Papp.

Just passing through

10 de feb. de 2013

I expected a nicer decor for a Cadillac dealer but we'd rather have a good deal on cars than a fancy dealership! The sales people did a nice job of working with us and our trade in. The process was as fast as could be expected (which is always slower than I think it should go). We called ahead and they made sure that the vehicle was there and ready for when we arrived. We would recommend them.

no name

8 de feb. de 2013

Tom Hollingsworth went way beyond the call of duty to make sure I got the vehicle I wanted with the best price possible,he is a true professional and I think the best I have seen. Bill Esa did a great job and took plenty of his time to make sure I knew how to use all the new features on my new XTS. It was a total great experience.

Grateful granny

7 de feb. de 2013

We've purchased a lot of cars and had them serviced in six different states over a number of years. Our most recent service was performed at Rizza Buick and Cadillac in Tinley Park. The professionalism, courtesy, know-how and efficiency with which our service was completed was remarkable. I might add friendliness to that list of qualities. Probably the best dealership we've ever used. Congratulations Keep up the good work - from a grateful customer.

Chuck

7 de feb. de 2013

Our salesman, Dennis Biely, was extremely helpful to us in the sale of the car. Also, all the staff we met in your service area were very respectful and congenial, providing us with personal cards for any service we might require in the future.

JDW2222

4 de feb. de 2013

I had an overall wonderful experience with this dealership. I am an extremely satisfied customer. I came in with a certain amount down and a certain budget in mind and they not only matched my price, but went the extra mile. I will definitely be buying more cars here in the future and will recommend this place to all my friends. They were friendly, efficient and no pressure.

Drea11

31 de ene. de 2013

Excellent Customer Service. My service appointment was at 7:30 am. I was greeting by EVERY person in service with a "Good Morning" and at when I left it was "Have a nice day". Very clean service department and was easy to drop off, get a rental and arrive to work on time... Way to go Rizza Cadillac!!!

Car buyer

30 de ene. de 2013

Great car ... great service ... and Mike Bakr is the best! 8th car I bought/leased from Rizza.

angelswill

27 de ene. de 2013

Happy that they were able to do something for me, when I wasn't sure if it was possible. Although I put down and paid more than I had in mind, I am satisfied with my choice. Salesmen were patient, persistant, and optimistic.

angie

27 de ene. de 2013

excellent customer service, very helpful with all my needs, will recommend any one to visit when purchasing a vechile...

Tracy5849

21 de ene. de 2013

Excellent experience. Mike was helpful with our radio issues on our new GMC truck. This is our 3rd truck purchased from them. Great people, excellent customer service.

levyb

20 de ene. de 2013

I have been a customer at this dealership several years. I previously purchased a Cadillac from them. Now I'm in a Buick. The service I received, from sales to service, has always been one of the best.

L & R Rob

18 de ene. de 2013

My husband and I were shopping for either a new or used car this past Saturday. We decided to start our search in the dealership corridor on 159th Street. Rizzo Cadillac Buick and Saab was our second stop. We were immediately met by our sales rep, Sam. Sam was very polite and listened to us carefully. He did not use any high pressure sales techniques. He was well versed about the vehicle that we were thinking about purchasing. He was patient and allowed us the time that we needed in order to make a decision about purchasing the car. He discussed many features of the car and patiently answered all of our questions. He and the finance department representative went out of their way to work with us. This also helped us to make the decision to purchase our new car. Overall the buildings were clean and bright and the staff was friendly and polite. Sam assured us that we can always call him at any time if we have any questions about our car. We had a pleasant experience.

ka9fgd

17 de ene. de 2013

John Howard always does his best to satisfy the customers. He is friendly and experienced. In fact, all stores everywhere should be this well managed.

spicycajun

16 de ene. de 2013

Rizza Buick made buying a new car for the first time a memorable experience. I couldn't have picked a better place. The staff demonstrated pure professionalism. I was greeted by everyone with a genuine smile and firm handshakes. They didn't waste my time. The process was simple and straightforward. Definately a business and staff full of class and clearly believe in satisfying the customer. . The facility was fit for a queen. The experience alone was worth my time and the distance I traveled. Top Notch!!

Henrick

16 de ene. de 2013

Larry Papp was very friendly and mostly very helpful. I enjoyed my first experience there at RIZZA. All the employees that I was introduced to were very cordial too. I will definately recommend this dealership to my friends and aquaintances.

Robert C Daly

15 de ene. de 2013

Mike Botica was very professional, friendly and courteous. He made our experience very pleasant. Bob Martyn was very knowledgeable, he called our insurance company for us, he paired our phones into the computer and gave us a lesson on our new SRXWe will highly recommend Rizza to our friends and family

Burkst20

14 de ene. de 2013

My experience was excellent!! They were very friendly and professional. Everything was explained. No question went unanswered. I was completely satisfied when I left the dealership!!

fadi.alzeidan

11 de ene. de 2013

I gave this rating because: in my visit to REZZA, everything went smooth, choosing the car (enclave), working the deal with Sam, with no pressure or tricks.

heatherplatt

10 de ene. de 2013

We came in knowing what we wanted. Sam let us test the car for 2 days. We came back ready to buy. Overall, it was the easiest car buying experience..

poncho owner

30 de dic. de 2012

Service advisor james erby was great,when we came to pick up the car another sservice writer told us just go to the cashier,we did after paying for repair were told car was outside on service side of building,noticed another customer was told car would be brought up front. Understand car was not bought at dealership,but would like to think that was the only reason.

lisad6533

29 de dic. de 2012

Great sales and service. Very flexible. Worked with us and made sure we were in a vehicle that was right. No hassle on price. Gave great trade in value for or vehicle.

dvsjay

26 de dic. de 2012

I liked that they worked hard to get me the best deal with the banks. Steve had a good amount of knowledge and answered all my questions.

Tawanna

26 de dic. de 2012

On Saturday I leased a new SRX at Rizza. My overall experience was excellent. I appreciated the professionalism that was shown by both Bill and Joe. They were patience and shared their experience to help me in my decision. I would definitely refer my family and friends to Rizza in the future.

dana.alyousef.5

23 de dic. de 2012

Mr. Terawi is a great salesman, he was very helpful in explaining the procedure of getting a new car and the difference between buying and leasing.We were able to decide on what we wanted based on his accuracy in providing us with whatever information we needed to know about the motor vehicles available.Cadillac was my first choice because of Mr. Terawi's treatment.

Muscofjm

20 de dic. de 2012

Very happy with my 2013 SRX and I would like to Thank Mike Botica , Yousef, Mike Bakr, Cody, Tom ,Robin, and Joe Marozas for taking care of me. I have purchased my last four cars from Rizza and I have been very happy every time . Also they have great service dept. Thank you .

Elias Fernandez

19 de dic. de 2012

I got lots of games and frustrations with the other dealerships and they did not want to deal with me by email. Rizza not only handled email well they beat my credit unions financing and got me in and out with no drama which is saying something as I am very hard to deal with (at least that is what my wife says)The only place I would buy a Buick from and I drove over 1 1/2 hours to get to their dealership but it was worth it!

zzzzz

18 de dic. de 2012

Great service as always.Service was done in a timely manner.

Debbielarson

17 de dic. de 2012

All the work was covered under warranty and thee car was ready sooner than we thought.Len the service mgr. was very helpful. We will bring the car back for any work.Thanks YouDebbie and Jay Larson

brianoswald

17 de dic. de 2012

Bill Esa was very nice. Mike Botica was fair on the trade in. good price on the new SRX. the service manager was very accommodating. DAve who sold me the extras was nice as well

Dkrell

15 de dic. de 2012

Larry went way above and beyond to make sure we were satisfied with out 2008 Cadillac Escalade. Best car buying experience ever. I would recommend Larry to everyone who is looking for a car.

Airdrate

14 de dic. de 2012

We had a great experience at Rizza. Although they did not have the exact car that we were looking for, they looked high and far to get us the vehicle we wanted. We dealt with many other places and we were turned off at the quality of their service. Rizza was by far the best.

not applicable

14 de dic. de 2012

Used service dept for the first time and ordered window tinting for the front windows

Drsheila9730

13 de dic. de 2012

The salesman Jalal "Jay" Bakr was very patient and friendly. He's a family man With a great attitude! The sales manager Joe Marozas kept me laughing. I got a great deal and will be back! This is my third car with Rizza.

Stacig0814

13 de dic. de 2012

I was very happy with the service I received when purchasing my vehicle. Joe and Roy were very friendly( they made you feel at home) and very knowledgeable. When it comes time to get a new vehicle I will be back to see these wonderful guys and I will recommended them to friends and family.

Kagate21

13 de dic. de 2012

Great experience! No haggling, they really work with you and make buying a car fun! They worked with my budget and they treat you like family. Service dept is fantastic!

Doreen

13 de dic. de 2012

Mike and Steven are the best in the sales department. They worked togeather with me to make sure I got what I wanted and I bought a 2013 Verano. They were honest and did everything they said they were going to do. These 2 men are GOLD for your dealership!When any of my friends or family are looking for a car...I would Definatly refer them to Rizza!

shakitatillman

12 de dic. de 2012

Joe was very knowledgeable and accommodating. The best sales person I've ever worked with. He is truely the best! I've already referred him. He will make sure you are satisfied. Working with him you will get what u want and leave feeling great about your decision to purchase. The entire experience was great

jja5912

12 de dic. de 2012

Dealing with Joe Marozas was a pleasure. He gave the best price and I got the exact car I was looking for. His ability to service my car and get me a loaner instantly!My lease expires in May and I'll surely be back to get another car. Joe, please don'tleave us for another dealer, I love Cadillacs and dealing with Joe makes it sosimple!!Joe Agate Agate Enterprises

julie sully

12 de dic. de 2012

In march of 2012 the car that i was given from my parents had finally died so i had to go purchase my first car. i had heard great things about rizza cadillac so decided to go there. being a single 26 year old female it would have been very easy to take advantage of me since i have close to zero knowledge about cars. But the employees here treated me with a lot of respect and were extremely helpful. i was dreading having to go through the process of buying a car for the first time but the entire time i was in there i was very comfortable. they helped me decide what i could afford monthly and sold me a car that i am absolutely in love with. i could not be happier and would recommend anyone go to rizza cadillac.

mravant129

12 de dic. de 2012

i was treated with respect and the staff was very sincere. I had a very pleasant experience.I see no reason to take my business to another dealership.

Charles Zarzecki

12 de dic. de 2012

Mike Bakr, Joe Marozas, and Anthony Leggero went out of their way to take care of my special needs. They actually treated me and made me feel like I was important. I would highly recommend this dealer and these individuals.

ZoltarM

9 de dic. de 2012

I am very satisfied with my new 2012 SRX. Everyone at the dealership was very friendly and helpful. I worked with Jay Bakr, Bob Martinez and Joe Marozas. I started my vehicle search with their internet department and found them to be helpful as well. There were no high pressure sales tactics and the staff was informative. I would recommend this dealership.

lhaskett

9 de dic. de 2012

When I arrived at the dealership, I was greeted with friendliness and my vehicle was ready in a timely manner. I will take my vehicle back for service as it is needed.

Mrs. Ingram

9 de dic. de 2012

Good service, they are very professional.

sgailc

6 de dic. de 2012

My buying experience at Rizza Buick was great. My salesman,Joe Marozas was extremely helpful. Not only did he find the perfect vehicle for me, he was very informed and answered my many questions re: finance questions and operations of the vehicle. I have referred friends and family to him.

2012acadia

5 de dic. de 2012

We have been shopping around for a new SUV for quite some time and kept going back and forth between the Ford Explorer and GMC Acadia. We worked with Joe and James who gave us all of the information we needed to make the decision to buy a 2012 Acadia. They both were friendly, knowledgable, and helpful in regard to all we needed to know about our new vehicle. Joe worked hard to get us the financing we were asking for that was not being offered to us at Ford. We truly love our new Acadia and would highly recommend going to see Joe Marozas and James Barrett as they went above and beyond to accomodate our needs.

ShianaGregory

5 de dic. de 2012

Joe was very nice in helping me out, had great follow up skills; keeping me updated with what was going on. Helped me obtain the best rate possible and ensured I was well taken care of and kept his word. Was very efficient and would recommend more customers to him.

Jenna Velcich

5 de dic. de 2012

Joe marozas and my sales guy took very good care of me. I would recommend others to the dealership and to joe marozas. I am extremely satisfied with my visit.

spopp

3 de dic. de 2012

Sam Terawi and Frank Caruso were very professional and extremely helpful and customer focused. I felt very good about my purchase because of all the information they provided. They were quick, efficient, friendly and very informative. I would recommend this dealership and salesmen to everyone. I am very happy with my new car. It was exactly what I wanted and more.

MCHarris

2 de dic. de 2012

I have given those rates due to the great customer service and performance i received from Rizza Cadillac. I was patient while Rizza Cadillac serviced my Cadillac SRX truck for 3 days. They fixed the problems and also informed me with other little problems that i need to get fix in the near future. Rizza Cadillac did everything they informed me of and more. Looking forward to do business with them again. Thanks for the good work.

emilew12

30 de nov. de 2012

They did a great job finding the right car for my situation and getting the job done on my very tight schedule. The car looks great too.

tylene

26 de nov. de 2012

We had researched online the car we were interested in as well as the incentives being offered. We were well aware of what was available at the dealership prior to our visit. When we arrived, we were immediately greeted, had a car pulled around for us to test drive and Sam was very knowledgable and friendly throughout. We never felt pressured and the entire process was conducted professionally and quickly.

******

21 de nov. de 2012

I needed information regarding a 1993 Corvette. Yousef Altaher contacted me and tried to answer the questions I had. Mr. Althaher was professional and efficient. He did not over sell and explained the situation regarding the vehicle. I will do business with Mr. Altaher and Rizza Cadillac. Best regards, Mr. Dana Carr

wang1262

21 de nov. de 2012

Just bought a pre-owned Cadillac CTS from Rizza last week. The seller is very nice and gave all service I needed. Also, the price is good compared to other cars in the markets. So far, my car runs pretty well and I enjoy it so much.

jds21180

20 de nov. de 2012

This was by far one one the best car buying experiances we have ever had. Robert was a outstanding salesman. We enjoyed his knowledge and honesty. We never felt as if we were being pushed to buy a car from him. He spent alot of time looking for the car we wanted with all the options we desired, and he did not give up until he found it. He was by far the person that made the experience great. Mike Bakr also helped on this sale and did what he could to get us in the car we wanted. The next car we buy will be from one one these two salesmen. There's nothing worse then going to buy a car and having a pushy salesman that's trying to sell you the most expensive that you don't want and not giving up about it. We never felt this way with these two men, they truly seemed like they wanted to help us find the car we wanted at a price we could afford. I highly suggest if you're looking for a GMC, Buick or Cadillac go see Robert Martinez, or Mike Bakr they find the car you want.

jucol427

19 de nov. de 2012

Andrew Kapp dealt with us in a courteous, fair, and upfront manner. He worked diligently to accommodate us with the vehicle that we wanted for the price that was agreed. Very informative with no pressure and easy to contact and talk with.

cadibaby

14 de nov. de 2012

great service and quick response time is a customers dream!!!!!!!!!!!!!!

sherir64

11 de nov. de 2012

Very satisfied with Sam, always exceptional service. We really appreciate the service we get at Rizza. Sam has helped me with all my cars! From my first CTS to my SRX now.

RichW

10 de nov. de 2012

Brought the car in to service because it stated "Service rear axle" as well as it was due for an oil change and tire rotation. They brought me home, then called to tell me that the part they needed to fix the car was not in stock and offered me a loaner. I declined the loaner and they called the following day and said the car was done and offered to pick me up. The car is under warranty and my oil changes are free so I owed nothing. We have dealt with Rizza for at least 18 years as an Oldsmobile owner, Buick owner and now a Cadilla owner and have always been pleased with sales and service.

biggieboy

9 de nov. de 2012

Have dealt with Lisa for years. Top notch person, friendly, knowledgeable and a real asset to Rizza Cad Buick GMC. Other employees are also friendly, helpful and willing to please.

Bnoser

4 de nov. de 2012

Sam was very patient and treated us fairly. We were probably not the easiest customers to deal with but due to Sams knowledge and patience, we walked out of the dealership very pleased with our experience. We would highly recommend Sam to our friends.

Pittacora

3 de nov. de 2012

Very nice people too work with. Sam was very knowledgeable, not pushy, & honest. Were ready for me when I came back to pick up the car.

Moving

23 de oct. de 2012

Good service in a timely manner. Employees were helpful.

Lycmitch

7 de oct. de 2012

It was my first visit. The reception was a nice experience. The service and attention I received was great! I would reccomend Rizza to family and friends!

CTS Greg

4 de oct. de 2012

For an overall Excellant rating the buying process was very time consuming and the selection limeted. The salesman was experienced and knowledgable with the products but when it came down to the final purchase he seemed like he did not have the overall say in the price and budget we were looking for. But in the end he did come thru for us with the help of the whole Rizza team, Which is all that counts. In the end we will recomend and return to Rizza Cadillac in the future.

Tinley Park Couple

2 de oct. de 2012

We found an online rebate that turned out not to be active and was, apparently, an error by the advertising company. Service Department's first reaction was to not honor the deal but in the end...they decided that a happy customer was the way to go and they honored the special and gave us the deal.

Sad Acadia owner

2 de oct. de 2012

This was my initial visit to Rizza GMC since Community GMS closed their doors. Len Rogan was very helpful with arranging a loaner car for me. Lisa Stroz was professional and the car was ready on time. I was surprised at the high cost of repairs but this Acadia has been a very expensive car since my purchase.

black beauty

29 de sep. de 2012

Great service and explanations. There should not be a maximum on the words you have to write.

Emkay

21 de sep. de 2012

I always receive excellent service from Buick. They are very detailed in explaining any problem with my 1998 Buick Regal. Yes I still have an 1998 Regal which is in very good condition due to the service I received at Buick. Everytime I leave there I always mention to my husband what a great service department Buick has and he agrees that it is the best. I never hesitate taking my car there for anything because I get it fixed right and at a reasonable cost. I did miss seeing Nino there yesterday.

Jamie Woo

20 de sep. de 2012

Great salesman straight to the point no hassle!Always friendly and polite,easy to work with and went out of the way to bring in the truck that we wanted.

Jacks

8 de sep. de 2012

Service was quickly completed. Washed car afterwards

ronald.jackson.50746

2 de sep. de 2012

THE SERVICE AND OVERALL EXPERIENCE WAS GREAT. I ONLY RECIEVED ONE SET OF KEYS FOR MY CAR. THE CUSTOMER SEVICE WAS JUST GREAT. I WILL AND ALREADY HAVE PASSED ON THE SALESMANS BUSINESS CARDS TO TWO FRIENDS WHO WILL PURCHASE SUV'S SOON.

dont have one

2 de sep. de 2012

My car was in for some routine warrannty maintainance, ie) oil change and tire rotation and a couple of minor issues to check out...all of which was done well. My only disappointment was that I asked if the car would be washed befoore I picked it up and I was told that it absolutelly would be. However when I picked it up that evening, the car was not washed and it was near closing and the service dept. was closed already. That was a big disappointment and thats the reason for my "good" rating rather than "excellent". Somebody "dropprd the ball"

ernie.hodge

30 de ago. de 2012

The work that I requested was performed exactly and documented.Agata assured that arrangements were made to pick me up at the train station.The one thing that concerned me was that the dealership was going to charge me to rotate tires. This should have been included with the initial free oil change or provided free when teh 7,500 mark was reached.

I love smooth jazz music

18 de ago. de 2012

The personnel at this location were very professional. I appreciated the salesman explaining all the wonderful features on my new car and finance personnel explaining the financial purchase options lease vs. buy. I love my car!

mac151

17 de ago. de 2012

Contacted Josesph on-line, he seemed straight forward and listened to our requests. When we came in we were transfered to Cody Bakr, he was also the same way. He provided many options and worked within our means. Tony the Finance Manager was also a friendly, easy going guy that made the process as simple as can be.

spires

13 de ago. de 2012

The service was excellent. The facilities was warm comfortable and friendly! Ill be back!!!

msalhill

7 de ago. de 2012

Larry is an asset to your company. He was very nice and easygoing and paid attention to detail. I never felt like he had any other customers.

victorsilmon

4 de ago. de 2012

The Service Advisor expeditiously and completely addressed my vehicle's service need; he was affable and displayed a professional disposition. In fact, the Advisor personally resolved one of the issues himself.

bobby

4 de ago. de 2012

We were very pleased with our recent service experience at Rizza. We also received outstanding assistance from James Erby, who helped resolve our air conditioning issue, since the extended warranty wouldn't cover it. He helped negotiate a no charge goodwill gesture for us as a valued Rizza customer. It's a pleasure to write a good review on a customer service experience, it's so rare these days.

grammy

2 de ago. de 2012

I was very impressed with all the various people I had to deal with to finalize the purchase of my car. Everyone was very friendly and neatly dressed. The showroom was clean and comfortable. I am enjoying my new Verano!

Patrick

2 de ago. de 2012

Excellent experience. Special thanks to Tommy Hollingsworth

disabled veteran

2 de ago. de 2012

I thought that wait time was too long just for an oil change.

Tommy

2 de ago. de 2012

I bought a GMC Acadia Denali from Bob Had the right car for me.

ESPEy

29 de jul. de 2012

They staff at Rizza Cadillac was a wonderful experience, no pressure sales and everyone treated I and wife with the utmost care

jrpdiver

26 de jul. de 2012

I had a great experience with Rizza Cadillac. Andrew Capp did a spectacular job presenting mme with information regarding a 2012 CTS I had found on the internet. Made me feel very welcome and I felt he went beyond the call of duty when helping me. Best car buying experience I have ever had.

emily

24 de jul. de 2012

quick, excellent service (2010 dts platinum) a+++++++++++++++

modgraph

23 de jul. de 2012

Friendly staff, clean, inviting waiting area. Had a history with Community Motors and was concerned that I would not get the same attention and service that I was used to getting. I was wrong, will continue to use Rizza for all of my vehicle services.

MHenthorn

20 de jul. de 2012

The customer service staff is awesome. They are very professional and knowlegable when I have questions or concerns. I would and have highly recommended Joe Rizza dealership's to all my friend and family. Thank You

Loner

19 de jul. de 2012

I was made to feel like a VIP with the treatment I received. They listened to my me and made every effort to satisfy my needs.

Kevin King

18 de jul. de 2012

Both Tom and Bill did a great job listening to me regarding the type of car I was looking for and also my price range. They talked to me about several options and then we checked cars out.I felt very comfortable with them, I did not feel pressured and very important they listened to me and worked with me to find the car I could afford and be happy with.I have dealt with numerous car salesman and dealerships over the years and I have to compliment Tom and Bill on their professionalism,and customer service.I am confident that if I have a question or concern they will address it promptly,they already have done so, and that shows me that they continue to take care of their clients after the sale.I have already given friends of mine Tom and Bill's name to contact when they are interested in a car.My son's lease is up in a few month's and we will be back at Rizza looking to get a new car.Let Tom and Bill know that they did a great job and I appreciate very much.I plan on dealing with them for all my vehicle needs.

lkfish57

17 de jul. de 2012

Lisa was the BEST! I appreciated that she understood my time was of value and got ALL my services done in just over an hour! She will be my go to person from now on!

J. S. Clark

17 de jul. de 2012

JULY 17, 2012Moving here 5 years ago after being a customer of "Loren Buick" Glenview, Il I wondered where should I have my car serviced. Yes, I did try a few other places which didn't work out and than my son suggested that I go to a Buick Dealer which I did and found your service dept very helpful especially Liza. Yesterday, I thought my left fron tire had a slow leak and I called Liza and she told me to come in around 2:30 which I did. Using, your coupon which I had planned to do next week I had the slow leak & grease & oil done in a timely fashion. It's been so "hot" this years the last thing one wants is a tire with a slow leak.My late husband taught me to have the car serviced on a timely basis than usually one can miss major trouble later on.Like, the coupons very much and I if possible use themSincerely,J. S. Clark

Bob Schneider

17 de jul. de 2012

Dealing with Rizza's staff and in particular, Tim Leo, salesman, was a better experience than with the other dealers that I visited. Tim was very upfront and not overly pushy, which I appreciated. I am very happy with the vehicle I purchased and feel I made the right choice.

Kathy

12 de jul. de 2012

Bob & Tim were wonderful. They helped us so much and made sure that the process was smooth & fast. This is the second time that we dealt with Bob and is an asset to your dealership!

CHICAgo

12 de jul. de 2012

Friendly staff and did not have to wait that long even though the service department was busy....loved my car wash, it needed one.

gdammer

7 de jul. de 2012

Lisa is a tremendous asset to your business. She is friendly, knowledgeable and efficient. When entrusted with my service requests, i am always confident that the job will be done right the first time. She is also backed up by a very good group of mechanics.

Shirley Dean

22 de jun. de 2012

I found my experience at Rizza most rewarding, because Andrew and Cody did a wonderful job of explaining the details of a lease. This was my first lease. They also provided me with hands of demonstration of how all the bells and whistle on my new car worked. They made me feel like my business and my satisfaction was important to them. They also make themselves available for future assistance.Thank you for a wonderful experience.Shirley Dean

zookpr

19 de jun. de 2012

very friendly staff, nice bathrooms,very nice waiting area with beverages and donuts

Top07

12 de jun. de 2012

I gave the rating cuz I have been dealing with Rizza for years now and every time I go I am completely catifieded with the price and the service.

Stick To Your Guns

12 de jun. de 2012

I rated my experience at Rizza Buick excellent because I got the car I wanted at the price I wanted. One needs to do their homework when buying a new car. I went to two other Buick dealers before I bought at Rizza. My Rizza Buick experience lasted 4.5 hours, which I think is a long time to buy a car, but I ended up with what I thought was a great deal. Buying a car is an illusion(if one thinks he got a deal, even though the dealer knows otherwise, then it is good price to the customer,and that is what the dealer wants). I never waivered on the price I wanted, and Rizza threw every trick in the book to get me to crumble. In the end I prevailed, though I was truly emotionally drained. The other two dealers absolutely could not match Rizza's price. Once again I stress to all people purchasing a new car that one needs to do their homework by researching car dealerships on the internet to compare prices, then go to three or four dealers to compare prices, and STICK TO YOUR GUNS!!!!!

cadillac

7 de jun. de 2012

thank you! the service was excellent.!!!!!!!!!!!!!

Makidi

3 de jun. de 2012

Cody Bakr was our salesman. This young man was so professional. Very kind, courteous and not once did he pressure us. In fact, my husband came right out and told him that we were not buying a car that day. He showed us what he had to fit our needs, gave us a price, had our car looked at for a trade in and we were on our way. We called him a couple days later and made the deal. Easiest car buying process I have ever experienced. Everyone at this dealership was great!

Jimmy

27 de may. de 2012

As usual, I was very pleased with the service. A professional job was done and in a timely manner. Thanks!

Mellie Mel

25 de may. de 2012

I brought my car in for oil change and some spots that on the carpet. When I picked it up the spots hadn't been cleaned. The Service Advisor, James Erby apologized and tried to clean it. He then called the Service Mgr., Nino Folino and he came out and tried with some success to clean the carpet. When all the spots didn't come out right away. He told me he was taking it back into the service guys. The were spots removed. He also told me it was crystalized salt. He also said that if after the carpet dried, if the spots were still there to let him know during my next visit. I really appreciated the manager coming out to address my concerns.

nelliehastings

11 de may. de 2012

I have been a customer of this dealership since 1980. I continue to return based on reliable service, friendly and helpful personnel, and great cars. Thank you!

Sharolyn

11 de may. de 2012

I had to travel to complete the sale, Joe and the entire staff did a wonderful job. Thanks

GLFerguson

29 de nov. de 2011

I purchased a 2010 Cadillac SRX from Rizza Cadillac in Jan 2010 and would like to say they went out of their way to make this a pleasant experience. From the initial sales person I spoke with to the Service Dept. these folks have made owning a Cadillac a very positive and pleasant experience. I feel that I have been treated very well by the entire staff at Rizza and will certainly give them another shot at selling me my next vehicle before I go anywhere else. WIll also say that when I walked in the door I had absolutely NO intention of buying a Cadillac. Fact is, I went in there initially only to waste a little time while waiting for a sales rep from one of their competitors across the street. Fortunately he was late and I never went back. I am currently contemplating another car and my first stop will be back at Rizza to see what is available when the time comes.

LuckyMama

9 de oct. de 2011

We went to this dealership late on a Saturday to look at a certified Chevy Traverse we saw on cars.com. We had been shopping around for the best price for weeks. They stayed open late so we could drive to Tinley from Elmhurst. Even though they do give you the typical run-around during the negotiation process (who doesn't though I guess), they were super nice to our small children and tried to make them happy and comfortable throughout the lengthy process. Even the tech who moved all of our stuff from our old car to new was very nice, thorough and didn't miss a detail - he was even able to cleanly move our Elmhurst city sticker and moved our iPass, both of which we would have totally forgotten. They did work with us to try to get our payments down in line with what we could pay and we got a fair price in the end. I'm not a fan of the car dealership buying process and I am so glad it is over with, but I would recommend this dealership.

susangtc

4 de oct. de 2011

Our salesman was well informed and helpful,making it easy to decide which vehicle would suit our needs and budget. Also, the finance dept. took time to explain the best options for us and we had another staff member explain how our new vehicle works.

Dissapointed

10 de sep. de 2011

I went to look at a used car on this lot that I had found online. We went to the dealership and took the car out on a test drive. I told the salesman what was important to me in the features and financing of the vehicle. When the test drive was finished, we went into his office to discuss the car and what type of financing I could get from him. It took him thirty minutes to fill out the form for financing, as he went off on tangents about his life and all the property he owned down south. I dont care how rich you are, Mr. Salesman. He tells me the price, and it is $1000 dollars higher than what it is listed for online. When I showed him the ad online, he said it was a typo. He repeatedly asked me what type of monthly payment I was looking for when I told him my greatest concern was the finance rate. He was very pushy and did not listen to a word I said. His manager entered and put more pressure on. At that moment I decided to leave. I would NEVER do business with this dealer and it puts a tarnish on the entire Rizza name. It was the WORST visit to a dealership I have ever had.

donnalebuis

11 de may. de 2011

Our experience with Rizza's personnel was entirely positive. They appreciated the value of our time and money. As a result we drove away that day in our new Buick LaCrosse. Our one experience with your service department has also been very positive.

Gary Murdock

6 de may. de 2011

Prior to my first visit, I had done a few months of research to determine what vehicles on the market would fit my needs and fall within what I was willing to pay. When I stopped by to test drive a Buick Lacrosse, Bob Martyn helped me. There was never any pressure to purchase the vehicle or to make any commitment at any time - I truly felt I could walk away anytime. It really was a "no pressure" purchase, and I wasn't disappointed. Bob answered all my questions and concerns during our multiple discussions (almost always initiated by me), and he continues to be great with his communication when I call with any questions. I highly recommend this dealership, as well as the Lacrosse, to anyone who will listen.

traskyjohn

6 de may. de 2011

Andrew was most helpful beyond normal expectations. Joe Marozas, Sales Manager was also great help. Love our Enclave. Andrew was most accommodating in ordering our car from the factory in time to purchase the Enclave with the 0% 60 month financing. Clarissa and John Trasky

sharkdiver99

24 de mar. de 2008

2008 CTS. This is a very nice dealership (haven't had to deal with service yet, however for me not so much of a factor as I lease). Huge selection, if you're savy you can get a great price, better than 2 other dealers I checked with. My only advise is if your salesperson introduces himself as Moe, find someone else. We all know car buying and leasing is a haggle process of the utmost degree, but if there is one thing I hate it's a salesman who gives you attitude and acts as though your wasting your time. It wasn't until I got up to leave because of the attitude that I met the general sales manager who finalized my deal. Keep rolling your eyes buddy and letting me know verbally that I'm wasting your time and ALL your customers are going to spend $45,000 dollars somewhere else!

BewareOfRizza

29 de oct. de 2007

Rizza is also a Saab dealer.I should have seen the "red flag" when I called their service department, and was asked to hold. The mistake the service manager made was not actually hitting the "hold" button. All I heard was, "Charge him for it anyway... he can afford it", and then he came back and asked how he could help me.I explained I had a small oil leak and right away he said, "It's probably the head gasket. But we'll do an ultraviolet test first and see for sure." Well, he assured me they did the test and it was, in fact, definitely the head gasket. He continued to inform me that when they do that (for $1200) they should also change the serpentine belt as well (another $300). I said I'd have to think about it. After all, $1500 was lot to spend on an 8 year old car.I took the car to another dealer who I've known for quite a while. They kept it for the day, and called me around 4:00 pm. "The leak is coming from a loose nut on the oil pan. We fixed it for $22.00."WOW!!! I love an honest dealer. (That's why I bought 2 cars from them.)Rizza also 'claimed" to have fixed a chirping sound coming from my front driver's-side wheel. They "claimed" to have taken the caliper apart and lubricated everything. Bull! 2 days later, the chirping sound was back, just as loud. Im thinking they sprayed it, without taking it apart, with something similar to WD40.I wrote the Better Business Bureau. Rizza will not respond. I called Saab, which has called Rizza numerous times. Rizza will not return their calls either.I only spent $230 for their (so-called) service. It was an expensive lesson, but a lot less expensive than the $1500.00 they wanted just to tighten a nut.About 3 months before that, my car was taken there by a body shop 9 Iad a car accident) to "fix" the airbag light that would not go off, stemming from the front passenger door. They charged the body shop, of course. Three months later the light came back on again, and would not go off. PLUS, the power window and door lock for the passenger door (that's what they fixed 3 months earlier) nw had absolutely no power. So they got to "fix" it again, and charge the body shop, again for fixing what they were supposed to the first time.Beware of Rizza. They obvously want to rip you off, and they will at any chance they get, based not only on my experience, but by others as well, now that I'm reading other reviews of them.