Jodi Goff

7 de oct. de 2016

It was really nice to work with Harlan. He was very quick to get me scheduled, and my car was taken care of in a very timely manner. Thank you!

Trakuy

7 de oct. de 2016

I went and bought a new Ford F-250 with Horne ford, Boton joe helped me through this process. He made it as painless and possible and directed me to the truck I was looking for. Great staff.

Scott Buckmaster

23 de sep. de 2016

As always, service was quick,polite & professional. My Escape was dirty and they washed it for me too. I also had no appointment and i never do

Martin Novak

23 de sep. de 2016

Just did a good job even washed car. Provided a ride to my home. Fixed problems which was something wrong with airbags and replaced trim on front passenger door. They are always quick to great customer

Tlmjel1

23 de sep. de 2016

Great place to work with, no hassles or pressure. Len Kawicki was wonderfulTo work with. Went in for service and ended up buying a new vehicle. Love the 2017 Ford Escape!

klunj1

22 de sep. de 2016

Talked with Steven, one of the internet people, which eventually hooked me up with Ronnie. Told him my situation and he was very understanding. It was late in the day, he still took the time to let me test drive 2 vehicles I was looking at and give me his time. Came up with some numbers on the vehicle I liked. Didn't work out. Called back the next day and talked to Louie, He got a hold of Ronnie and he worked on my sale to get me a warranty with my vehicle and a lower monthly payment. Usually don't like dealing with dealers. But this was probably the best experience I had in purchasing a vehicle. I've been using Robert Horne Ford for a while now for Service which is excellent. And the Sales department gets an outstanding from me.

Bill Russo

19 de sep. de 2016

Wait for Vehicle to be done was short cpompared tp other Ford locations

Emsmickey

11 de sep. de 2016

Unprofessional Sales & Finance staff. Staff thought it was acceptable to use foul language to describe customers and their deal when they thought the customer could not hear them. I was sickened by this, we walked out and an hour later received a call from Horne Ford apologizing. I will never return in fact my family bought a Ford at another location 2 hours later. Ford should be disappointed in the people they have hired to sell their product at this location

beyersr

6 de sep. de 2016

Came in to dealership to look at Jeep Liberty we saw on internet. Greeted immediately by salesman, Spike, who was very friendly and truly listened to what we wanted. Test drove the Liberty but also test drove an Escape. Ended up purchasing the Escape. Everyone we came in contact with at the dealership was helpful and friendly. A very enjoyable experience.

Kelsey

5 de sep. de 2016

This was my first time buying a car. It went very well. Dale Hickey helped me out and he was great! I recommend coming here. It had the best prices, too.

tucsonan

5 de sep. de 2016

My husband and I had looked all over Tucson for a Ford 250 super cab, just by chance we found Robert Horne dealership. Jamie Rich was waiting at the door as we pulled up. Jamie took us all over the lot and even kept us supplied in water while doing so. He took us right to the truck we had been looking for. We managed to get a great deal and brought our new baby back home to Tucson.Thanks JamieDean and Kathy Volz

Kevin Trejo

2 de sep. de 2016

Quick and to the point, they did a good job all around.

Thomas Lynch

1 de sep. de 2016

excellent, on time (even early) fair price, did not try to up-sell me to death.I will be back.

Ronald Kirk

28 de ago. de 2016

We received great service the day of purchase. However our salesman was calling numerous times a day to get a review on his performance. This was stressful as he was calling while we were at work.

Rachel

19 de ago. de 2016

Went into the dealership in distress. I just became a grandma and was concerned about transportation for my family. I just did not have a choice but to get another car to ensure that there was transportation for my family. Hard decision I know but sometimes taking a chance and risk is all that you can do. I have to say that Billy and Mark Faridian were very supportive and helped me to make the right decision. They did go above and beyond and were willing to work with me understanding my situation. I know that they are far from reach for most people but I was going home and I stopped because I felt moved during prayer on the situation. Mark was very special. I felt comfortable in speaking with him and he assisted in moving me through the process quickly so that I could go home and digest my decision. He also helped in the delivery with the vehicle meeting my family. He is a very kind sole. Billy is a great manager and took the time to hear my situation and make things work for me. We almost cried together. He really understands family. No they didn't give me a car for free but it was a realistic deal for my situation. I do appreciate the management team and their willingness to make this situation as painless as possible. I am thinking that I will go back and buy another vehicle in the near future. You're a blessing and continue to pray for me this was a very difficult decision. Thank you so much!

Oma56

18 de ago. de 2016

Excellent car buying experience. First let me say, I hate buying a new car. Loved my old car for 12 years, but it was time. Many dealerships in the past 32 years have left such a bad impression by their high pressure tactics to their rude personalities. Our salesman "Boston Joe" Coombs was very knowledgeable and not pushy. We felt like we were being treated fairly and not strung along.Our time is very important to us and glad that the process was timely and organized. Thank you again Boston Joe and Robert Horne Ford Sales department.

Ryan

15 de ago. de 2016

Excellent customer service! They are prompt in their response, effective and put the customer first. They have provided the best service our company has received from the 3 different Ford dealers in the East Valley that we've used. We have to drive a little further but its well worth the drive.

pbpico11

14 de ago. de 2016

I was in the market for a vehicle for several months when my buddy purchased a car from Robert Horne Ford. The same day he purchased his 2016 Ford Mustang he told me about the GREAT service and no BS that Mark Faridian offered. I went down to Robert Horne Ford and met with Mark. He showed me exactly what I was looking for. I had my 9 year old daughter with me at the time and Mark made the experience even better. His kindness not only to me but my family stood out. After I had picked out a car I told Mark that I needed to get my wife down to see the vehicle. It was after hours when Mark and the Sales department stayed an extra hour to show my family the vehicle. We made a deal and now own a beautiful vehicle. There was no BS and I didn't feel pressured to purchase a car. I had worked with many other dealerships that had pushed me away. I met everyone in the office including the GM. I would recommend anyone looking to purchase a vehicle to go see my friend Mark Faridian. Thank you from my family and I Preston Pico

William Fowler

4 de ago. de 2016

I could not have had a better experience. I hve recommended you to my friends.

M Grigsby

4 de ago. de 2016

We recently purchased a 2017 Ford Escape from the Apache Junction dealership. Our salesman was Jamie Rich. He was polite, knowledgeable and friendly. Our experience was great and we would have no problem recommending Jamie to folks we know that are in the market for a new/used car. Good Job Jamie!

Jim Hathaway

3 de ago. de 2016

Visited this dealer...was provided a window sticker for car and options I am seeking........

Timothy Feeney

30 de jul. de 2016

It was a great buying experience, I will let everyone know about it.Great staff.

Davlou

27 de jul. de 2016

Was told they would not fix my car. if i wanted known issue (clutch slipping) on car fixed i would have to go to Flagstaff. I took my car to a different dealership here in the valley they said oh yea we will need the car for a couple days to fix it no problem. I will never go to any Horne dealerships and will let all my friends know to stay away from them also.

EJ

24 de jul. de 2016

I took my Focus in for an oil change and the technicians found a leak I was unaware of. It turned out to be a potentially serious problem. They fixed everything quicker than expected and worked to make sure it was all covered under warranty.

Richard Clark

22 de jul. de 2016

Staff very attentive. Truck routine service, in and out in short order.

Larry Hamilton

21 de jul. de 2016

this is my 3rd truck I have taken to the dealer and always they were great .very friendly service and prompt.always did the service I needed and checked over everything.came back with items that should be looked at when I dad chance to get them done.

Johnnie Martin

19 de jul. de 2016

I let you do all of our maintenance because we never have a problem with you. It is always done correctly the first time! -- Every time! -- And we have had some major work done by you. So I know what we are talking about!! Thank you

FORDTAK

19 de jul. de 2016

I got out of my car and the sales guy said "weren't you just here?" Lame "cardog" line! Never shown a car just a computer screen and said pick one. Then stove piped into the app and then "lets go pick out a car." Stuffed in the F&I office with "Brian" Rock drummer and he held me hostage for an hour and did not tell me about the stove pipe he gave me since I was rebuilding my credit after a divorce. Car was empty with gas and I will admit I was out of there fast. would have been faster but Rock God had me in his office for an hour. So a week later after exchanges from a rude person Brian.....he tells me they could not verify my pay and my number to my work was incorrect. instead of fixing the issue he excepted it and kinked the deal. Then told me he was going to get another lender. I however do have all the right info and did have an issue because I own a dispensary and am unable to bank. So I told them so I was a special case. Get me done with stated income. It might sound like I know finance. I do and I take full responsibility for the info incorrect on the app. The stove pipe caught me by surprise. The fact that you did not try to contact me and then just was an jerk to everyone and then when I call the dealership shows its real colors. I am returning the car and will go to another dealer. These guys are the worst. Treating people like cattle and then like jerks is not going to fly. We have choices even a roach!! So the "lay down get me done" will take his biz elsewhere.

Gil Franco

18 de jul. de 2016

I purchased a 2011 F-150 the service was great from the salesman Spike who was professional to the service department after we had the windows tinted and brakes checked. Thank you! Gil Franco

Alvin Flanigan

14 de jul. de 2016

had to have my 2015 F150 syn. worked on . every thing had to be removed and reprogramed according to service tect.. it took almost 3 hrs to reprogram the syn. system, when I asked the service writer, why it was taking so long ,he stated that they were having trouble with their computers on reprograming the unit, every time the new program would get have way installed thier computers would eather lock up or go down. and they would have to start all over again. if this is true, then I think that they sould get thier computers replaced with new updated computers. then thier customers wouldn't have to wait for 3 hrs to get this done. but other than that every one was very friendly.

Howard

14 de jul. de 2016

Excellent customer service and vehicle service on our 2015 F150.

Vickie Angell

13 de jul. de 2016

All staff were very pleasant and helpful. Dave, my service adviser kept me informed.

JCA

13 de jul. de 2016

We found Robert Horne Ford to be one of the most pleasant experiences we've had buying a new car. I haven't had a ford in a very long time; but would return to Horne again if the need arises. I will also recommend the dealership to anyone I know who is looking for a car.

rodger93

11 de jul. de 2016

I had made an appointment at 10 AM to get my car services on Monday July 28th for an oil change, front brakes and install a new AC Compressor. The Service Advisor told me that they needed to get the part in for the AC and would have it in on Wednesday, but would be able to completer the oil change and front brakes. They completed the work and I was able to get out by 2 PM 4 hours later. I have always tried to have my car serviced at the nearest Ford dealers, even when the nearest dealer is 22 miles from my house and Im unable to get a ride home while they work on the car. I tried to make an appointment for Thursday but was told that they were booked, but if I could bring the car in on Friday at 10 AM they could get right on it and would only take about 2 to 3 hours. I was unhappy that I spent 4 hours there and still no AC, but understood that they needed to get the part. When I brought the car in at 9:30 AM on Friday I explained to the Service Advisor that I had an doctors appointment at 2:30 PM that day and wanted to make sure that the car would be finished by then, he assured me that no problem it was only a 2 hour job and they could get it done in plenty of time. Around 1:30 that same day I was contacted by Service Advisor saying that they havent even stated on the on the car wanted to know if I wanted them to start the job knowing I had a doctors appointment, you can understand I was mad its 110 degrees outside and it has already been 4 days in that heat with no AC, I told him yes I want him to get the work done, I called my doctor and canceled my appointment and asked to talk to the service manager I told him that I have been waiting there for 4 hours and they havent even started the job, what was going on? He said he would check on it and get back to me. when he got back to me he tried to tell me some excuses that he only wanted his best man to work on my car and he was tied up most of the day and when I told him that there is no excuses for bad service he said if thats the way I felt about it then fine and walked off. I didnt get my car out until after 4 PM 7 and one half hours later for a two hour job. Every time I take my car in it just keeps taking longer and longer to get the job done. I will not be taking my car into Robert Horn Ford for service any more as a Ford owner and customer for over 40 years I dont think that any one should be treated like that!!

jennie 75

11 de jul. de 2016

Friendly and helpful service .They went to great lengths to see that I got the car I wanted. thank you Jamie Chavez and Bill Hanson.

Brandon Sitterly

9 de jul. de 2016

I was in and out within an hour. The service men were friendly and the dealership was very clean.

Linda Johnson

8 de jul. de 2016

Why do you want me to do this again. I already did the survey.

Preston Pico

5 de jul. de 2016

My name is Preston Pico and I purchased a 2013 Ford Explorer. I worked with Mark Faridian from Robert Horne Ford.The customer service from Mark was excellent he was knowledgeable on the vehicle. One of my favorite parts about working with Mark is that he was not pushy. I will recommend Mark's name for purchasing a Ford. The finance officer and the GM we're great to work with I meant everybody in the office it was a fun experience to buy a car Robert Ford. My Uncle Stephen Snyder works there Robert Ford who also helped Mark with paperwork. I have received more help purchasing my Explorer then I have it any other dealership.Thanks Preston Pico

kri2183859

5 de jul. de 2016

Dale helped me pick out an off road vehicle, his expertise made the decision easy. It took some time for the right jeep to come onto the lot but once it did he made the car buying experience so effortless and smooth. Overall a very nice man and dealership. I would recommend this place to anyone in need of a vehicle. The staff are friendly and very accommodating.

Luis Yanez

4 de jul. de 2016

We were looking for a family vehicle like the escape but knew exactly what we wanted to pay! The staff and managers went above and beyond to work their numbers in getting us what we wanted for the price we wanted! We appreciate their help and we have all fords in the family and will be going back when we need another!

Leilani Hudson

1 de jul. de 2016

I had my car serviced and they found a problem. I brought it back and it was taken care of. I worked with Harlan and he was very courteous and helpful.

Brad

1 de jul. de 2016

The service was very good ! Dave was the one I dealt with and he did a very good job . He kept me well informed thru the whole service experience .

VITA81

1 de jul. de 2016

OUR LEASING AND SALES SPECIALIST JAMIE RICH IS A PRIME EXAMPLE OF A "GREAT SALESMAN"! WITH HIS EXPERTISE AND KINDNESS, WE WERE ABLE TO PURCHASETHE "PERFECT CAR/ PERFECT COLOR" ON SATURDAY, JUNE 25, 2016. WE ARE EXTREMELY HAPPY WITH THIS PURCHASE. WE PREVIOUSLY OWNED A2008 FORD FOCUS AND ARE REMAINING WITH THE SAME FORD BRAND FROM ROBERT HORNE FORD..

robert

1 de jul. de 2016

I was very comfortable being at this dealership. I was treated like a real person, not just like another customer. Everybody was very friendly and helpful. Our sale's person, Jamie Rich was the kind ofperson that made you feel very comfortable and at ease. No pressure at all. He took his time. Hedid all he could to make sure we got the best deal we could.I have never been in a dealership this friendly and no pressure. I would re-visit the dealer again.

Russell Binyon

30 de jun. de 2016

Dave did a great job keeping me informed as to the status of my truck, Fred was great in the courtesy van, the truck look great when i picked it up.

Roger Adams

30 de jun. de 2016

Very good and fairly quick service had 30000 mile service done and the works took almost 3 hours which I thought was a little too long however they were very busy. Keep the coupons coming. Thank you.

Carol Schoonover

29 de jun. de 2016

I always get good service. Always get good help. I have always had good help with my car.

Steve Carr

29 de jun. de 2016

Not your typical dealership at all. We have bought our last five cars from them and I've had a great experience each and every time. No high-pressure sales and great customer relationship. I would highly recommend...

Ronda Craven

24 de jun. de 2016

Your service guys were very polite and courteous and did a fabulous job !

Barbara

22 de jun. de 2016

This was the best car buying experience I've ever had! Jamie Rich, sales specialist, was exceptional and pleasant. The service was top notch and quick. I have already recommended HORNE to several people. Thank you!!Barbara

John Byrne

20 de jun. de 2016

You got my oil change done and wiper blades installed without any delay Thank You.

Mike Thomas

19 de jun. de 2016

Very helpful, except I just had my oil changed a couple days before my 60,000 service and they were supposed to credit me for that oil change. Do not see a credit on my receipt.

Melvin Eichhorst

15 de jun. de 2016

A simple oil change and tire rotation turned into a very nice experience. Thank you.

Jimmy Thibodeau

14 de jun. de 2016

Harlan took care of all of my needs and answered all of my questions very happy

Thomas Fritz

11 de jun. de 2016

My sales person, Les Torpin, was just the right sales person. No pressure and he worked hard to find the Mustang with the trim options I wanted. In two days, Les found the right car for me; and what equipment wasn't on the car, I was able to purchase in the parts department. When I picked up the Mustang, everything was installed just as if it was done in the factory. This is THE car I want to take on long vacation drives. I'm extremely satisfied with the way the sales and acquisition process went. Thanks again Les!!!!!!!!!!!!!!!!!!Additionally, the finance director Brian ensured that I was aware of the extended vehicle warranty and exterior/interior protection packages that were available. It was a "no-brainer" to purchase the coverages at the very fair price they were offered. Always lots of paperwork when you make a major purchase, but Brian got us through the process quickly; and very importantly, I knew what every document I signed was for. It made purchasing the car a very easy and painless process. Thank you!I highly recommend this dealer.

Sarah Contreras

10 de jun. de 2016

I take my fleet vehicle for regular service and I'm never disappointed. Thank you.

Robert McLean

9 de jun. de 2016

I recently purchased a 2015 GT Mustang from Dale Hickey. Dale and the Finance Manager, Brian Golia. I never felt pressured into buying my dream car. Brian Golia was simply awesome as he worked to get me the best deal possible. Dale was great as well. He always kept me up to date on to what was going on during the financing stage. I highly recommend Robert Horne Ford and the two outstanding employees that worked on my behalf.

Bernie Haines

9 de jun. de 2016

I took my truck into Robert Horne Ford yesterday for service. Talk about Customer Service. It start with the booking of my appointment right through until i left the dealership after the service. I deal with Josh who treated me great throughout my service. Thanks Josh to you and the staff who worked on my vehicle. Class act!! Bernie H

PP

6 de jun. de 2016

I just purchased a brand new Ford F-150 and couldn't be happier. Dale Hickey and Bill Hansen were great. I did a lot of research and NO ONE in the valley could come close to the price I got. I told them what I wanted to pay and they made it happen. I will not buy another vehicle from anyone else but the guys at Horne Ford ever again. Thank you for a great car buying experience. Highly recommend this dealership.

PP

6 de jun. de 2016

I just purchased a brand new Ford F-150 and couldn't be happier. Dale Hickey and Bill Hansen were great. I did a lot of research and NO ONE in the valley could come close to the price I got. I told them what I wanted to pay and they made it happen. I will not buy another vehicle from anyone else but the guys at Horne Ford ever again. Thank you for a great car buying experience. Highly recommend this dealership.

Newel Knight

3 de jun. de 2016

Our salesman was very helpful in picking out the truck that we bought. We connected with him. I didn't appreciate the back and forth on price with the sales manager and would have left the dealership without purchasing a vehicle had it not been for Scott.

Dana Wallin

2 de jun. de 2016

I bought my 14 Mustang from here so it just made sense to have it serviced here. At 25k miles, this is the fifth service done on my baby. I trust the guys here to do the work in an excellent manner, and they do...every time. It was even brought to my attention that my most recent service would be free because of my four punches on my value card! Great service!

Gary Smith

2 de jun. de 2016

Quick, courteous and thorough a good combination. The wi-fi is a nice touch

Dhubbs

2 de jun. de 2016

Great experience! We purchased two vehicles relatively painlessly. Never felt like we were being given the run around. We will definitely buy from them again.

Michael Adair

27 de may. de 2016

This dealership has always had great service. I would recommend them to my friends. They have a great selection of vehicles to. Choose from.

Oscar

27 de may. de 2016

Purchased a new Edge from this dealership. Very impressed with the staff as well as the building. If anyone is looking to purchase a new or used vehicle I most definitely recommend you go see Diego Ibarra. Diego is right down to earth and still maintains a high level of professionalism. He is not your typical pushy sales person. Great experience with my purchase.

Steve

20 de may. de 2016

The only complaint I have is that when I first entered the service area there was no greeting or acknowledgment by anyone behind the counter for 3 to 4 minutes. I was going to say something but resisted just to see how long it would take. This is the first contact that an existing customer has with the service area and it left me with a feeling that I was interrupting what they were doing. No one was on the phone so I have no clue what they were doing on their computers. Other than this one item the service was great.

Harlan Steinle

20 de may. de 2016

The service center at Horne continues to SHINE. As I've said before, if the sales staff was as good as the service department, we would have bought our last Ford there, BUT due to the great work of the Service Dept--especially Dave and Scott--we will definitely be considering Horne for future purchases. Only reason I gave a 4 instead of a 5, is that once I got home from my appt I found I had received an email of discounted "the Works" service, and just a few hours earlier I paid full price for the service-I think that should have been 'picked up' in calculating my final bill.

Larry Morrow

18 de may. de 2016

It was fine, They took it in, ordered parts, hopefully fixed the problem, it took over a week, gave me a rental and returned the vehicle.

Marry Weise

16 de may. de 2016

Always keeps in time for things donw. Well kept car...

Juanita Anderson

16 de may. de 2016

I was so stressed from the drive to get there. Your guys just mad me laugh and relax

Callihan1

14 de may. de 2016

we purchased a slightly used car from Horne Ford, it was a great experience no hassle, no haggle, we gotgreat deal right from the get go! Thanks Jamie!

Micki Delisle

14 de may. de 2016

everyone was very helpful with the service for my car and finished in a timely manner.

Anthony Petriccione

13 de may. de 2016

The Service, especially Dave Duvall, is great. A Completely satisfied customer

John Boyer

10 de may. de 2016

We purchased a 2017 Ford Escape. Our salesman did a superior job in processing our paper work, and making sure the car was ready for us. Everyone was friendly and helpful in the process.

William Franks

9 de may. de 2016

Dave helped me and he honored Toby's request for "next time the oil change on me", request. Toby doesn't work there anymore and I was concerned about the oil change. Great Job! Thanks,Bill

Michael O'Brien

9 de may. de 2016

everyone on the staff was great Roy Nolan was great and very professional. Horne ford will do all my maintenance work for me..

George Ament

9 de may. de 2016

GREAT dealing with Rod. Cost too much but He made it Fun. Hard for me to think I paid more for a car the I paid for 120 acres of land.

Brenda Courtemanche

9 de may. de 2016

My first oil change for my F-150. Comfortable environment waiting for my vehicle. Appreciated washing my truck. My service adviser was very accommodating and friendly.

George Duster

7 de may. de 2016

Everything was okay except no one reset the oil change monitor.

Leanna Kennedy

6 de may. de 2016

The staff went out of their way to make our purchase fit our guidelines. We really like our new Escape. It has the get up and go that we need. We recommend Horne Ford to everyone.

bobnanmcc

2 de may. de 2016

My experience was very good and I would buy another car from that same person in dealership. I would recommend the person I dealt with in the dealership to any of my friends were interested in buying a car.

Tammaro21

2 de may. de 2016

My name is Mike and I bought A 2016 Mustang GT. I was searching for about two months and I came across afford that I ended up buying at this dealership. They had a great price so I made the drive out to Apache Junction to check it out. I was in contact with les through text message prior to me visiting the dealership. He was informative and professional entire time. I dealt with a few other dealerships prior to visiting this one and my experience was absolutely horrible. When I got there les greeted me and let me take the mustang for a test drive and didn't ask many questions which I liked. He was very informative and professional again and I didn't have many questions after I how I was dealt with. The negotiation process was great and I bought the car a few hours later. I would highly recommend les and Robert horne ford to anyone as I had probably the best dealership experience I've ever had.

David O'Brien

2 de may. de 2016

I bought a used car last Friday from Guillermo Campillo. I found the car on their website and when I got there it was exactly what it look to be. I was surprised how clean it was compared to other cars at other dealerships - they really got it looking great. Guillermo and the managers I met made things easy and gave me a great deal. I recommend making the drive to this dealership - everything we saw was first class and I recommend them without reservation!

Justin Griffin

2 de may. de 2016

When I brought my truck in to you after I was ran off the road you did a good job getting it fixed. It drives just fine.You guy's are great.Thanks

Cindy Fisher

28 de abr. de 2016

Bought my second used truck from this dealership a couple of weeks ago with the help ofGina. My last truck lasted me over 10 years & 200,000 miles. Hope this new one does thesame! Gina was very professional and made the whole experience a satisfied, happy one!Thanks, Gina!Cindy F.

Holly Poteet

27 de abr. de 2016

Quick service and everyone is so nice. Always enjoy coming here.

Daniel Wildes

26 de abr. de 2016

The thought of going into a car dealership is always dreadful, but I had a great experience at Robert Horne Ford. From initial contact online, email communication to meeting at the dealership, I had no problems at all. No hard sales tactics, no games. Felt like I was treated right and the process was smooth and quick. The hour plus drive from my house was worth the trip.

mwalker7666

25 de abr. de 2016

Dale and the rest of the crew at Robert Horne Ford are great always helpful and reading to put you in the car of your dreams. Second car in 6 months from them and I will be back.

mwalker7666

25 de abr. de 2016

Dale Hickey was great to work with as was all of the group at Robert Horne, they are my go to dealer. I would recommend this dealership to anyone. Thanks again

Khiiland111

20 de abr. de 2016

We just wanted "to look". We were in the market for a car but not sure what. When we arrived we met "Boston" Joe. We were prepared to face the vicious salesman and his high pressure. We were suprised to find a very quiet and patient man. He at no time pressured us. He listened to what we wanted as far as payments, and he exceeded them. I have dealt with a lot of salesmen and by far he was the best I have dealt with. At no time did I feel like I "Needed" to sign for something I did not want. I can't thank Joe enough for the great experience that I had. I would recommend anyone around the valley to make the short drive to this wonderful oasis in the desert for their next vehicle purchase. Horne Ford is truly a customers paradise.

C & B

20 de abr. de 2016

We recently leased our second vehicle at Robert Ford. We had another positive experience and our salesman, Jamie Rich, was great to deal with. He showed us different vehicles, answered all our questions, and patiently helped us find the best vehicle to meet our needs and fit our budget, all without any pressure to make a quick decision. We highly recommend Jamie Rich and Robert Horn Ford.

Explorer12

20 de abr. de 2016

Very professional courteous salesman. Our salesman Diego Ibarra did a fantastic job of matching up our car buying needs to the perfect vehicle a 2016 Ford Explorer. He was very knowledgable and helpful through the whole process. If you are looking for your next vehicle I would recommend Robert Horne Ford and highly recommend Diego to help you with your purchase.

gorney

18 de abr. de 2016

We recently leased our second vehicle at Robert Ford. We had another positive experience and our salesman, Jamie Rich, was great to deal with. He showed us different vehicles, answered all our questions, and patiently helped us find the best vehicle to meet our needs and fit our budget, all without any pressure to make a quick decision. We highly recommend Jamie Rich and Robert Horn Ford.

Cynthia Stern

16 de abr. de 2016

Rick Powers was awesome! I only gave excellent based on Rick's performance alone.It appeared he was doing all of the work by himself. There was another employee that was assisting him, (Tyler) but he went to the 'back' for a break once or twice and let Rick to do all the work. There were two people in front of me when I came in and only Rick to do handle these customers. Tyler was not a team player...

fisherman Orv

14 de abr. de 2016

We were looking for an older or used truck and found just the one. Everyone we dealt with were more than helpful and friendly. We were happy with everything about the transaction.

Steve

14 de abr. de 2016

after reading reviews that where not good Being Canadian I decided to see for my own I took our Escape to see what the noise was up frontToby helped me out quite a bit They checked and fixed the front end Thank you They took the time to wash my Escape They where all really helpful I am so glad I didn't listen to the reviews Thanks from this Canadian Steve Lane

Inga

14 de abr. de 2016

After numerous times checking out the C-Max and also chccking with other dealers I came backto .Robert Horne.. The biggest reason was our salesperson, Dale, who took his time explaining thecar to me, how it works and what it does. It was his patience that kept me coming back.Inga

Azgotsand

8 de abr. de 2016

Great service on my trade in of a Focus to a Fusion. Boston Joe and Billy were great. Thanks so much fo the great deal.

smelterrat

8 de abr. de 2016

My husband and I were in the valley and had some time to spare so we decided to start our search for a new or preowned truck. We stopped at Robert Horne Ford in Apache Junction and spoke to Bob Wuerl, who was a great help in showing us around. We ended up buying a 2014 Ford F150 4X4, it is in excellent condition and had been certified by the dealership. Bob and the rest of the crew were very helpful and did an excellant job helping us purchase this truck.

F-150 Fan

7 de abr. de 2016

A shout out to the whole Robert Horne staff and especially to "Boston Joe" for a pleasurable buying experience. First new vehicle purchase for my wife, my second in over 50 years! No pressure, helpful information and friendly service.The single area that I would suggest a possible review and focus is the end-to-end time to complete the deal after agreeing to terms. There could be ways to improve that amount of time. Everyone was very considerate but it did take time.

Keith C.

6 de abr. de 2016

Wife and I Decided to go to Robert Horne ford to look at a used Toyota I saw on the dealership website. We were greeted by "Boston Joe" Coombs who was our salesman and right from the start he was informative, helpful, courteous and most importantly honest. I would highly recommend this dealership to anyone who wants a fair purchase on a used vehicle.

Ashounkwiler

6 de abr. de 2016

My trip to buy a new car was a big deal for me, but thanks to Bob and his patience and kindness it became a plesent experience. So I came home with a beautiful Ford Edge and I love it. Thank you Bob for all your help.

Nichole Higuera

4 de abr. de 2016

Oil chnage service. I had my old change done when I arrived I was not created a gentleman told me to go way over there so I waited they said they couldn't help me until my appointment person was ready and that he was out with a customer. After the oil change they do not service for walks or Beechill my vehicle Where others were being serviced and washed

Christopher Housley

2 de abr. de 2016

service was quick and my service advisor was friendly and quick to make sure that he kept me informed of the status of my truck. One small thing was that I felt I had to wait a little to long for one of the advisors to help me. ( I waited for 10 minutes) service department you could tell was extremely busy and I felt they were doing there best to get to me.

Robert Vancil

1 de abr. de 2016

I still believe 1 1/2 hours is too long for LOF etc.

Robert Flesch

31 de mar. de 2016

The one thing that I don't like about your agency is that you don't take personal checks from your good customers. When we purchased the car, you didn't hesitate to accept to take my check, and you didn't even know me then. On my previous visit for service, I ran into the same problem and the service manager approved my check so the girl could accept it, and he said that he could accept it any time. I drive 25 miles to come to your agency, but am considering checking for another Ford agency to do business with I n the Chandler Gilbert area.

Duchac

30 de mar. de 2016

My husband and I found out that we needed a new engine in our truck right before we were to head back home to WI and had to purchase a new truck in a hurry. Jamie knew we were under the gun and went above and beyond in helping us find the right vehicle for us. He had such patience and we felt at ease working with him. It could have been a terrible experience (the position we were in to purchase in a hurry) but Jamie was so compassionate and honest with us - and it made our experience with Robert Horne Ford worth coming back to this dealership to buy other vehicles.

gizmo123

25 de mar. de 2016

Red Baron helped me find the used car that was right for me and my budget. He was very patient and kind. Red spent several hours workingwith me and gave me his full attention. I will come to see him againwhen I am in the market for a new car and send my friends and familyto him.Thanks for the help, Jayne Barnes

Larry Kershberg

21 de mar. de 2016

This was my first Service visit with my new truck and my first service visit at this dealership. The Service rep was very knowledgeable and made me feel very comfortable, I would rate him a 10. What was not a good experience was the Internet access in the building which as we all know technology isn't a perfect science so I hope my next visit the internet issue is resolved as many times I will schedule my service visits while I am working in my virtual office.The other area I ask you to consider and I am coming off a Volvo S60 to the Escape is to Wash the vehicles after servicing them or at least offer that serviceThanks and look forward to my future visitsLarry

David Rinehart

21 de mar. de 2016

Needed tires for a long trip. Roy Nolan located several options and I am very happy with my purchase!

Dale Mitchell

21 de mar. de 2016

2012 Mustang. the service was excellent. I brought her in for its regular service and, someone on staff noticed that the water pump started developing a leak. the service manager informed me of the problem and, took care of it.

Ron

21 de mar. de 2016

Took my 2012 mustang in for an oil change and 25k service. Did not reset the oil change sensor, so message center warning about car needing oil change comes on. Once before car was returned to me washed after oil change and service. This time car was just returned, I was expecting it to be washed. Oh well.

Ralph Aden

21 de mar. de 2016

We purchased a 2013 Ford Focus (Certified Used Vehicle) from Robert Horne Ford. We had to bring it in for a few minor things to be done and Rick in service was phenomenal. He was friendly, kept us informed and did exactly what we expected. He also educated us about some of the bells and whistles which we didn't know how to use. Fred, the shuttle driver is an asset to your organization as well. Kudos!

Larry Broadstone

21 de mar. de 2016

In the past when I have bought cars from other dealerships, it seems the trip to the maintenance department was like going in to the dentist for a root canal.........but I have taken our car in for service at Horne for scheduled maintenance and 3 other times for minor problems with the car. I can tell you, the reception and attention has been consistent, whether it was on a Tuesday or a Saturday!!!! You guys are the BEST!!!!!!

Delia Evora

21 de mar. de 2016

I purchased a Chevy Traverse and am happy with my purchase. Diego Ibarra was my sales guy and he was very friendly and answered all of my questions. I had a concern and he addressed it rights away. The experience with the whole team was excellent , they worked with me to give me the things I was looking for.

Jim Mcglade

20 de mar. de 2016

always helpful and friendly even when the computer are down I'm impressed

Dallmanns

18 de mar. de 2016

My parents were looking for a new vehicle, we had lived in Apache jct, and heard good things about Horne Ford. We arrived and were met by Rod H, we let him know what we were looking for, and he said he had just the vehicle. He led us to a 2015 Ford Escape, we test drove it and were very interested in it. Rod led us inside, got us some water and had us sit down while he went to get Sam. Sam and Rod made us a great deal and we drove away with it that afternoon. Everyone was very polite and they have a great show room. Thanks Rod and Sam.

ranchero59

14 de mar. de 2016

My salesman, Dale Hickey was extremely pleasant and easy to deal with. Everything was up front and straight forward. All my questions were taken care of in an easy and friendly conversational way, with no problems or pressure. I highly recommend doing business with this group. It is more like dealing with a neighbor than a car salesman. Mr. Hickey and Mr. Snyder could not have been more helpful.

Inga Stenholm

10 de mar. de 2016

After numerous times of going back to the dealer looking at the C-Max and dealing with Dale, who was always helpful, I finally purchased the car. It was one of the first cars I looked at but could not make up my mind so I continued looking at other cars and other dealers but always came back to Robert Horne and the C-Max. Dale was always patient and willing to answer my questions.. I would recommend Dale and the dealership to anyone. Thank you all.

suzuki

25 de feb. de 2016

thanks to Boston Joe for locating the car I was looking for, to Bill Hansen for making me a great offer, and to Ronnie Bennett for putting it all together..

rwharris

22 de feb. de 2016

I made a deal on a new Mustang over the internet as I am from Vegas. Barney Minier was great to deal with and had a 'no pressure' approach that I appreciate. He got me into the new car where I feel comfortable and the whole process from sales to finance was one of the best i have ever had! Thanks so much Barney and the team at Robert Horne! I can't wait to buy my next car from you guys!

Dkortiz

20 de feb. de 2016

Horne Ford always treats my family and I with the upmost respect. We have bought several vehicles over the years, and have gotten to know a lot of the salesman there. I Absolutely couldn't speak any higher words about this establishment, and Steve Bennett the General Manager makes the entire experience worthwhile he is a magnificent person and very fair, working with you to be comfortanle and happy w your purchase. I have never left with any bad feelings or regret. Thank you Steve and your crew.

Myrna Bowman

18 de feb. de 2016

2014 Ford Focus was treated very tenderly! A recall was identified and it took a hour longer than planned, other than that everything went as expected.

Samuel C

17 de feb. de 2016

Where to start ? I personally have purchased many different things from heavy equipment to Polaris ATC's. This trip I was not looking to purchase I was just looking to price and get a idea if a new vehicle was in my future, I had thought I was set pretty good with a Jeep Grand Cherokee and a Mitsubishi Eclipse for the economy ride. I am the only driver of either vehicle, so you could say I was not in dire need of a vehicle. However, as luck or blind fate would have it a vehicle in like show room condition was just received and had not even received its checkup yet and I had to be the first or close to the first to be shown this such vehicle, test drove it and the Eco Boost pickup truck I was actually interested in. But I knew a brand new vehicle was not even close to my needs nor to the budget I had in mind, so I thought I was off the hook, but lets check credit and see for sure. During the credit and paper work part of the deal, I was introduced to Ronnie Bennett, Diego Ibarra my original salesmen had family in for a purchase and well you all know family comes first, so Ronnie took over the dreaded long haul of credit and information gathering, well as It turns out Ronnie has some of the most fascinating true life stories to share that after some sweat, tears and well no blood was shed but you get the idea. My time was up and all of the sudden a agreement was reached like magic I had purchased the used 2013 F150 I was not even there to look at!! NOT finished !! Then in the sauna I go, you all know the little office with a desk and only a few chars kind of like the principles office if you ever had to see a principle in school ! always a nervous time for me anyways, this is when you get to see the damage done by shaking hands with a salesman !! BUT, surprisingly even after my cost was shown banks came back with a even lower interest rate than previously agreed to, so not only did I meet some wonderful guys and made to feel like family I left feeling I actually got a great deal and not only was I happy but all the guys I dealt with seemed as happy for me and I felt like id be invited to the family cook out !! Great bunch of Guys !! Check em out but don't leave the check book at home !!

Fordtoy

9 de feb. de 2016

We had the pleasure of working with Robert (Bob) Wuerl to purchase our F150 and appreciated his professionalism and responsiveness. This was one of the most pleasant vehicle purchasing experiences we've had! We would definitely purchase from this dealership again.

Peter H

2 de feb. de 2016

My wife and I bought a pre-owned vehicle from Horne. We dealt with a gentleman named Les. He was very patient with us. We started off looking at a new vehicle but then saw a pre-owned one that we liked. He was very willing to work with us in this and told us that he wanted to help us get a deal done on the car we wanted not the one he wanted to sell us. He did. It took awhile to work through the process but we were very satisfied with the results. Les and Sam (the sales manager) were very courteous and patient with us. We would have no problem returning in the future to purchase another vehicle, which we probably will in a few years.

Thomas Koeller

1 de feb. de 2016

Service was completed promptly, disappointed vehicle was not washed.

Terry Peterson

1 de feb. de 2016

I purchased a 1015 Flex. The Sales staff was very helpfull and know;legeable about the product. I thought it unusual that he couldn't present the final cost figures to me. I would have also liked to have seen all the hidden cost prior to setting down with the finace dept.

Nick Mcinteer

1 de feb. de 2016

Consistently awesome!!!I was told by another dealership that my clutch was fine, after being stranded at my job we got it towed to Robert Horne Ford and found that my clutch was completely done for. They replaced my clutch and a few other items and my car is back to normal now. Thank you for the piece of mind!!!

Faye E Weber

1 de feb. de 2016

The service was excellent and so was the staff. He made me feel so at home from the moment that I drove in. The shuttle drive home and being picked up was also wonderful.-

krystlewhite76

29 de ene. de 2016

Awesome place and Gina was the best definitely coming back next time :) got what I wanted plus so much more Gina was pleasant and took very good care of us.

Vern

29 de ene. de 2016

I came in there just looking not planning on buying ended up driving home with a different truck. I worked with Rob and he was very helpful This is my second truck from Horn and will buy another from them when time comes. Thank You Horn and thank you Rob.

Robert Dixon

27 de ene. de 2016

I received a no hassle great deal on a 2016 Ford Escape. My first Ford product. The salesman was very professional and your leadership treated me as a valued customer. I have already recommended your dealership to multiple people. Keep up the good work !!!!!

geneo

26 de ene. de 2016

barney was the best salesman I ever had ...down to earth and no pressure.....and very knowledgeable. I will buy from again. thanks guys!!!!!

Sharon Trombino

26 de ene. de 2016

2008 Ford Escape was purchased at dealership but was known as Superstition Ford not Horne Ford. The service has always been exceptional. Staff is always ready and willing to help. Great Team.

Dominic Gomez

25 de ene. de 2016

This time the car was fixed the first time and the cost was as estimated. No complaints.

Ken Baker

20 de ene. de 2016

My service advisor David Duval does a superb job.He is the main reason that I continue to come back.Do whatever it takes to keep him happy and healthy.

William Franks

19 de ene. de 2016

I kept getting an "engine" light. I brought it several times asking for a fix. Finally Toby fixed the problem. No more engine lights but now I must put additives in the gas every time I fill up. Why don't you fix the problem? .At first it was a clamp on the car. The next time I experienced the engine light, it was the injectors. Nothing was ever done to those, after waiting several days for parts.

Lynn Schweigert

18 de ene. de 2016

Josh took great care of our service experience to make it a reason to come back in the future. He kept us informed as to the progress of the service and we appreciate his attention. Thank you.

Dry heat

15 de ene. de 2016

Probably the best car buying experience. Excellent sales: Dale Hickey and finance: Mike Vogue. Beginning from finding the right vehicle to getting top price for our trade; the deal was everything we could have asked for.

Dan Burns

14 de ene. de 2016

Our left rear turn signal bulb on our 2012 Ford Fusion went out at 10:00 PM. At 7:00 AM the next morning, I took the car to the Robert Horne Ford dealership to see if the repair could be made in 30 minutes or less because I had a very important meeting I needed to attend that morning. The staff immediately committed to having it done in that short time period and delivered on time. I was amazed! Ford service is the best.

Robert Worley

14 de ene. de 2016

We brought my F250 in for a checkup on the tires and they did not charge us for it. Great dealership and Josh was very friendly and helpful.

Amanda Poppe

13 de ene. de 2016

I test drove a few cars and ultimately bought a Fusion. The process was smooth and everyone was helpful and patient with my questions. It was the first time I've purchased a new car in my adult life and I appreciated the fact that I wasn't taken advantage of.

Morton Lipton

12 de ene. de 2016

everything went quick and smooth. I would come back if I need anything

Lawrence King

11 de ene. de 2016

Took longer than I expected. Otherwise I'm very satisfied.

Kenneth Weyer

11 de ene. de 2016

Easy buying experience : scott was very helpful and knowledgable

Lewis Baker Jr

9 de ene. de 2016

For a large dealership I would rate your personal and service extremely high and professional in every area. Chuck in sales Roy on service Mike in business. Just outstanding. Thanks guys!!

Vickie Angell

8 de ene. de 2016

Had an appointment, got in on time and was out sooner than I thought it would be. Sure wish you had new cars in the showroom to look at....always have enjoyed doing that in the past at other dealers. In fact that is one way people buy a new one, they look at them in the showroom and before they are thinking I need that car!!!

Gary Cook

8 de ene. de 2016

I talked with Roy, your service advisor and was treated very nicely. He listened to my problem and gave me some idea of the problem and got me scheduled in promptly. I brought my vehicle in and got it in promptly as scheduled. Called me when done earlier than expected. I am very pleased with the service I received and would recommend you for service to anyone.Thank you Gary Cook

Ray Forliti

8 de ene. de 2016

Always very helpful staff. Show concern for your time and put a lot of care into the quality of their work.

Quick Joe 1234

7 de ene. de 2016

Everyone was great From the time we got out of the car till we drove away! Never feeling pressured and put themselves in our shoes! Thank you!

Melvin Eichhorst

7 de ene. de 2016

This was a 2015 Edge. It is a very nice SUV. All the people in the Service Dept wre extremely efficient.

Wayne Wright

7 de ene. de 2016

Great customer service! Very easy to shop for a car!!! Friendly and helpfull staff

Russell Binyon

6 de ene. de 2016

Horne Ford worked with me to make the deal happen. We love the Mustang.

Thomas O'Malley

6 de ene. de 2016

Service was completed as required and in the time allotted and very satisfactorily.

Rodney Hodge

6 de ene. de 2016

very quick, professional, and thorough. The appointment time was convenient, and the facility had adequate seating in the waiting area.

Dennis Meyer

6 de ene. de 2016

We came into the dealership Saturday simply looking but ended up buying! We went home with a 2013 GMC Sierra Pick-up which suited our needs exactly. The salesman, Ronnie, was patient as we explained our needs and took us around the lot showing us various vehicles until we came back to the original one we looked at. From start to finish the process took about 2 hours - much less than any other experience we have had in our other 114 buying trips to purchase cars/trucks! Brian was very efficient as well in explaining our financial paperwork and getting everything in order. Between both, we enjoyed working with the staff at the dealership and will not doubt be back!

Dennis

5 de ene. de 2016

We worked with Ronnie to find a pick-up to pull our small camper and were able to find a 2013 GMC Sierra that worked perfectly. Our experience was great with him as well as the financial department. The paperwork was kept to a minimum and the whole event took about 2 hours - much less than any other time we have had in the past. Most definitely we will recommend Ronnie and the staff at Robert Horne Ford.

Kerry Winkle

5 de ene. de 2016

2016 Ford F-250. The service start to finish was excellent. Dale Hickey and your Finance Manager both did a great job. This is my second new vehicle purchase from Horne and I highly recommend them.

Mark Sweeten

5 de ene. de 2016

I purchased a 2011 Mustang V6 and the car is great. I did the deal for the most part on the phone from pictures on the internet. The car was exactly what my sales rep stated it to be. I was happy with the service and the process was very straight forward. My sales rep went the extra mile when we discovered that there was no spare tire, just a compressor and sealant. The car is for my son so I was not comfortable with no tire. We found one and replaced it. Thanks Louie.

Gerry Klucar

5 de ene. de 2016

My Dodge was cutting out on the highway. The check engine light would come on and the engine would run poorly. I would pull off, shut the car down, then re-start. The techs at Horne were excellent at the diagnosis, and so far a week later the car has not had any problems. I am very happy.Fast, efficient, friendly service by Roy. Thanks.

Alta Elmer

5 de ene. de 2016

Our Horne representative was very nice and very informative, we love our Ford Fiesta, one thing we would like some help on is how to operate the GPS we need help with that, otherwise we are very happy with our new car, Oh! another think while I was messing around with speedometer stuff, the milage reading jumped about 50 miles on me it reads about 140 miles and we haven't even gone 100 miles yet.Thanks for your support,Alta Elmer

Dorothy Chappell

5 de ene. de 2016

The service at Robert Horne Ford is always fast and friendly. Thank you!

Wayne Wright

5 de ene. de 2016

I think your selling price was high, but we needed a car and our credit was such that we felt we were over a barrel (not your fault) . Overall we are very happy with the car, sooo much nicer than driving our jeep. And we will return to this dealership for our next car. We were advised to pay on it for about a year and then trade it off on a newer better one. Thanks

Claude and Debra Ross

4 de ene. de 2016

Always a pleasure doing business at Robert Horne Ford.

scongdon

3 de ene. de 2016

Stopped in during the year end sales event and were treated well. No high pressure tactics and very knowledgeable. Overall this was a very positive experience.

Lisa Jones

3 de ene. de 2016

A pure joy experience. Everybody was helpful and non pushy!

scongdon

3 de ene. de 2016

Stopped in during the year end sales event. Salesman Les Torpin was very helpful and knowledgeable. His no pressure approach was appreciated.

DBIII

3 de ene. de 2016

"Boston Joe" Coombs was very helpful and honest. He even showed me how other dealers had done me wrong. Me being a young buyer it's hard to approved for a car loan. He not only got me approved, but with a decent interest rate for a young buyer and dropped the price of my Ford Fiesta to help reach my payment goal. I would recommend this dealership to my friends, and would also recommend they request to be helped by Mr.Coombs.

Fred Miller

1 de ene. de 2016

very friendly, offered assist with transportation needs and your waiting area surely is one of the finest I have been in. Vehicle completed in a timely manner and problem appears to have been fixed correctly. I pass 2 ford dealerships to go to your place simply because of the service.

jbeem2112

30 de dic. de 2015

Went in to look and left with a vehicle. Would recommend to anyone - Ronnie will do whatever he can to get you in a car.

Howard

28 de dic. de 2015

Josh was very knowledgeable and professional, Fred was very courteous and provided a safe and pleasant shuttle ride. The window tinting is just what we wanted.

James Koselka

26 de dic. de 2015

The staff was very attentive and responsive. Thanks for the service.

Richard Forari

26 de dic. de 2015

As always great service. You need to give Fred the shuttle driver a Xmas bonus he is Great.

William Walls

24 de dic. de 2015

It only took 1 1/2 Hours to do an oil change and rotate tires.

Noah Spigarelli

24 de dic. de 2015

Waiting 2 1/2 hours for an oil change is unacceptable

Johnnie Martin

24 de dic. de 2015

When I had my tires rotated the last time, my tires were all left under inflated. The pressures were from 21psi to 23psi. I checked tire pressure with three different gauges and all produced same results. I have top of the line tires and strongly dislike driving with them under inflated. I mentioned this to Roy when I came in this time. I don't like to wear tires out needlessly. --Its not safe-- Just a heads up. Thank you

Linda Pritchard

24 de dic. de 2015

Friendly efficient staff. Listened to my concerns and did find an issue with the car. Only fault is could not have car when promised due to another issue.

George Sargent

23 de dic. de 2015

The Service Dept. staff was very friendly and helpful. They took care of my every need and completed the repairs in a timely fashion.Godd job!!

Deborah Holland

23 de dic. de 2015

Fast and efficient service. Clean facilities. Friendly employees.

Kenneth Nelson

22 de dic. de 2015

Escape.....Oil change (1st ) Very professional. very pleased

Shanna. Rospapa

20 de dic. de 2015

I don't know names but you had a new service guy that started that day who was amazing! Every time I got to service I am not greeted it takes a while before anyone says anything to me. The day I came in I was greeted before I can put 2 feet in the door. Service guy was amazing told me step by step what he was doing what I needed or recommend what needs to be done to the car. Great person. As long as he works there I went him as my service guy.

Bob Kubinchak

20 de dic. de 2015

it was and always be great you are treated like a guest thank you and merry christmas to all the staff !!!!

mustangfever

19 de dic. de 2015

We stopped by Robert Horne Ford to look for a new vehicle. Barney came to our assistance and immediately found the vehicle we wanted. We took a test drive and fell in love with the car. We came back a few days later and purchased the vehicle. The team took care of our needs and made purchasing a vehicle a simple process. Our whole experience was hassle free - quite amazing!

Larry Johnson

18 de dic. de 2015

I brought my 2012 Edge SEL in for service: oil and filter change, plus change the cabin filter which to my recollection was changed at 15000 miles by my son ( a Master mechanic in Denver, CO ) but not since. I was informed by Roy, in a somewhat confusing way, that would have been done during my 30,000 mile service. I didn't recall it being on my service ticket, and asked him to dbl-check that on your computer system. Turns out it wasn't done, but apparently should have been done at 30,000 miles (I think the owner's manual says every 15,000 miles). I was disappointed to find that Jen Zubia no longer works in the Ford service dept., but was promoted to a more responsible position on the Hyundai side of the house. If I buy another vehicle, that will probably be #1 on my list!

Jan Swain

16 de dic. de 2015

Car is running smoothly. Thank you for your help.

Ramon Munoz

15 de dic. de 2015

For being a very busy Saturday, Toby was very courteous and able to answer my questions and tell me exactly what the service was that I was asking about. The service was explained to me and came in at the price quote that I was given. And they quoted 2 1/2 hours for the service to be done and it only took two hours. This was my fourth time at Robert Horne Ford and again I was very pleased with the way it went. I did not purchase my current F150 at this dealership, but will seriously consider purchasing my next one here.

Lynel Schleicher

15 de dic. de 2015

We had a great experience with Robert Horne Ford when we bought our 2016 Escape. We had totaled our current 2014 Escape and needed a replacement. We found just the vehicle we were looking for with the helpful staff.

David Williams

15 de dic. de 2015

Bought an Edge and an Escape. Sales people are awesome. Service great.

Grant Neilson

14 de dic. de 2015

It was quick and professional The staff was very friendly

Don Nelson

14 de dic. de 2015

The service staff has always been polite, professional and understanding over the years. I have recommended your dealership to several friends in the past and will continue to do so.

Richard Brodeur

11 de dic. de 2015

It was a great experience everyone was great in answering my questions & getting us a rental car

Delisica

9 de dic. de 2015

My husband and I recently purchased a 2007 Buick Rainier from Robert Horn Ford. The experience was overall pretty pleasant. We came in and met our salesman Ronnie Bennett. He was great with helping us find the vehicle we saw online. When we found the car, the price that was online varied pretty drastically from what was on the sticker. To our pleasure, they gave us the lower price. We didn't feel pushed to purchase and left pretty happy. This would have been a 5 star review however we felt more pressured to fill out a review than anything. We chose not to fill it out at the dealership because we do not like to be rushed. It has only been a week, and several life changing events later, and we have heard about filling out this review 3 times. I WOULD recommend this dealer to any one of my friends despite the push for the review. I have already thrown out dealership name a few times.

ronin

8 de dic. de 2015

After trying to find the F150 I wanted and for the price I wanted for over 2 months and dealing with a number of dealerships in the entire valley, I was getting rather frustrated. This included web searches, phone calls and visits to a number of dealerships. My experience was generally what people typically say when dealing with car purchases: not pleasant at all. Yet, when I ended up talking to Corey over the phone (unexpectedly at that), he was able to locate the truck I wanted within an hour. That was AFTER all other dealers were telling me that the truck I wanted did not exist in the 900 miles radius. As it turned out, it was sitting in Phoenix. So Corey and I started off on a good note. This experience continued after I came to the dealership to look at the truck hoping to close the deal. Corey was professional, extremely helpful, and most importantly, did not try to feed me typical lines and "upgrades". He understood what I wanted and did not waste my time at all, which I appreciated very very much after my other experiences. The entire process was painless, as fast as I could have hoped for and I got the truck I wanted.

Bob Hochmuth

8 de dic. de 2015

My message is short. Needed an oil change on my F250 diesel, it was done in a timely manner and a reasonable cost. Thank you!

CMorgan

7 de dic. de 2015

I bought my 15 F150 4x4 a couple of weeks ago, and really enjoyed the experience. My salesman was Neil Stevenson. He did a great job during the whole process. I would highly recommend both Neil and Robert Horne Ford to anyone.

Ray Smith

5 de dic. de 2015

Dave took the car in and briefly went over my concerns. He seemed to have the knowledge of the problem that existed with the transmission and promised to have it thoroughly checked out. The shuttle service took me home and said as soon as the car was ready, I'd be getting a call from the dealership, and another call from Fred when he was on his way to pick me up.Everything was done in an absolutely professional manner. The diagnostics and re-programming for the transmission was done, and so far, I've been having very good performance from the car.Thanks to all of you that took part in fixing me up. I haven't driven many miles with it yet, but so far so good!!Ray Smith

Sydell Trice

3 de dic. de 2015

Had appsointment, everything went well as usual....

On the EDGE.

2 de dic. de 2015

We purchased our 2015 Ford Edge from Horne Ford. Horne Ford hired a third party to install clear door edge guards on our car. After 2 months they started to come off. Went to the service department thinking there would be no problem getting them replaced. After a month still waiting for a phone call. Sad thing is that I found another installer that will replace them for $30.

Stanley Niemiec

2 de dic. de 2015

Since I had to take the truck in for an oil change due to hubby had back surgery, I didn't expect such wonderful treatment. The wait was a little longer than I expected but there were alot of vehicles lined up when I arrived, so I expected it. Soon as I got there was told coffee & doughnuts were waiting for me (which they were). Everyone so friendly, even Dixie at the pay station. When I had a question about my Kia, Steve told me he'd look into it & email me back-he did.You have a wonderful staff, & I'm glad we purchased our truck there.

Kevin Houck

2 de dic. de 2015

Had nothing but A-1 service all my visits to Horne ford

Nichole Higuera

1 de dic. de 2015

Very attentive staff they always seem to be polite and help when needed great deals they truly do work with you and understand where the customers coming from

Bernard Cyplik

1 de dic. de 2015

the staff was very helpful in getting my problem solved my thanks to Scott the Service Manager

JNielson

30 de nov. de 2015

"Boston Joe" Coombs such a nice guy not pushy at all and easy to work with. He was able to get us everything we asked for.Thank you Boston Joe

Trenton T.

29 de nov. de 2015

Everyone at the dealership has been helpful anytime I need anything.

Neesa Galanti

28 de nov. de 2015

Everyone was friendly, polite and helpful. I appreciated the fact that you washed my car and finished the work in the time you said it would be done.

Heather Markel

28 de nov. de 2015

Went in for oil change, came out with a great deal on new tires.

Beverly Evans

27 de nov. de 2015

I brought my 2014 Ford Focus in for a 20,000 mile check up. It was fast and efficient and the staff was so great. It is a way out there for me but very worth it for the good service.

Robert Vanstone

26 de nov. de 2015

You took care of our concerns quickly and professionally......We just purchased a 2012 Mustang in 2014 and our next trade in will most likely be with Horne Ford.....Coffee and donuts were fresh too....Robert Vanstone

Arlene Schamberger

26 de nov. de 2015

Fixed the problem. Car is working great now. I explained what I thought the problem was and they said it was not the problem and it turned out that I was right.

Nancy Westenfield

26 de nov. de 2015

The job as finished in the time they said it would be done. Staff helpful and even washed my vehicle.

Lorraine Heiselman

23 de nov. de 2015

I have been coming to your dealership since we bought our truck new in 2003. In the last 1.5 years I have been dealing with Toby, asst. mgr in service. I truly enjoy his honesty and his ability to go beyond the call of duty to take care of is customer. I have a 2007 jag and I have NOT been unhappy with any of the repairs they have completed on my car. I will not take my care anywhere else than the Ford dealership in Apache Junction. Thank you Toby and crew at the Apache Junction Ford Dealership. Lorraine Heiselman

Jean Guy

20 de nov. de 2015

Oil Change and recall repairs done on time while I waited

Livia Flood

17 de nov. de 2015

Easy car buying experience! I purchased a 2016 Ford Escaoe Titanium. It's a great little SUV. So far I'm really happy with it with the exception of one issue that the service team is working on.

Aschaeffer

15 de nov. de 2015

Stopped in on a whim. Met Joe, he was so friendly, respectful and kind. No hard sale, just interested in showing all options. Another pwrson was looking at the car I wanted and he and I decided to back off for a bit, be respectful and wait to see what they were going to do. Bought the vehicle and plan to service it here.

Rick Brown

15 de nov. de 2015

Robert Ford Horne went above and beyond what I expected.

Cindy Redies

15 de nov. de 2015

The service at Robert Horne is always excellent! THe service techs are great.

Sherrilyn Yost

13 de nov. de 2015

Thanks for the quick and complete service. I will be back.

Carmen Shreve

11 de nov. de 2015

David Duvall was very professional and explained what was done. The service on my 2014 escape was performed timely. I was very satisfied.

Lawrence Dougherty

9 de nov. de 2015

Purchases 2016 Fusion SE. All staff that we came in contact were professional, courteous, efficient.

Jodi Roehrig

9 de nov. de 2015

I appreciate everything they do for me I call they get me in take care of my car as quickly as possible and I'm out of there just love the service dept.

Melvin Eichhorst

9 de nov. de 2015

We purchased the Edge. We are very happy with it. It is a nice car. Very comfortable compared to the Escape we had. We took it into service as one of the seat belts was defective. We had good service.

William Denny

8 de nov. de 2015

The dealership has the most helpful service manager I have seen in a dealership. Scottwent out of his way to help when I had what turned out to be a battery problem. Just a great experience!!

Cherie Stephens

8 de nov. de 2015

We recently purchased a 2014 Jeep patriot. We loved working with you guys. You worked with us and there was no high pressure. Louie was so friendly and went above and beyond our expections. Made car buying so easy!

Claira D'Angelo (Clara)

7 de nov. de 2015

I have a 2001 Ford Focus Wagon SE model. The staff is always great whether it be Dave/Toby, and anyone in service. Everyone has the same quality of "Customer Satisfaction". But if you would try for one year to lower your labor charges to say $65-75 an hour (and I know you have to pay technicians and they work their butts off to get the job done right) more seniors on fixed incomes could afford to get everything done at one place instead of shopping for the best deal. I being one of those people. You have the markup already on the car prices, why not try it. It is a win for the community and folks living in Mesa, Florence, San Tan Valley and other surrounding areas, too. I Help by giving a little cannot hurt.

Mike Caplette

6 de nov. de 2015

Just an oil change. I know I'm going to need breaks soon so I'll be back.

Mike Thomas

6 de nov. de 2015

Quick service. Great staff. The complete vehicle check makes my travels feel more secure.

Richard Tupa

6 de nov. de 2015

The service dept. once again did a great job, and the price was very good.

Dustin Lewis

6 de nov. de 2015

I had my 2014 Flrd Flex maintenanced and the service dept was great!! Quick turn around time and no hassle!!

Jillybeana

4 de nov. de 2015

Overall I am very happy with my new car and the car buying experience at Horne Ford. The only dark cloud over the process was my salesman "Red" Baron who I often rushed me from looking at the things I wanted to explore about the Kia and didn't listen to my requests. The sales manager and Finance department were all very friendly and great to work with. I did not feel pressured in the purchase, just rushed by the salesman to move on to the next step of the process. This is the second unit I have purchased from this dealership and do all my service here. I would buy there again, but look for a new salesman.

Ryan Compton

4 de nov. de 2015

I purchased a 2015 F150 King Ranch. The experience was great (a little long like every dealership ever). Dale Hickey was terrific as a salesman, very cordial and helpful.

Roger Matthews

4 de nov. de 2015

had service complete. Preventive Maintenance, etc....

PorterGD

4 de nov. de 2015

Just purchased my second vehicle at Robert Horne with same Sales Representative, Dale Hickey. So great the first time, I did it again. Dale is excellent! Highly recommend choosing Robert Horne and Dale Hickey for your Ford purchases. Rock on!

Peter

4 de nov. de 2015

Great service department. Dustin, the service rep was great. Excellent customer service and very helpful in describing the repairs to be done. The work completed was exceptional. My 2004 F250 looks great. They did a super job on it.

Angela Hamlin

3 de nov. de 2015

My door wouldn't close. Brought it in to fix that and to check transmission on my 13 Fiesta. Got there at 8 on a Wednesday, picked up my rental car (thank you Ford). Justin kept me informed the whole time picked my car up on Monday.

Jon Hermansen

2 de nov. de 2015

It was great, prompt, quick service. Friendly, courteous Thank you.

Royce Franklin

2 de nov. de 2015

Awesome service, honest, fast and great service. Sergio was a huge help. I will always get my vehicles done here.

Candy Cluff

2 de nov. de 2015

I brought my 2014 Ford Focus in to have the clutch replaced and a digital download. The problem was fixed and it was promised back when they said it would be. I appreciate them contacting me and letting me know what's going on.

Cheryl Bares

2 de nov. de 2015

Good service. Just have the oil change as it is a good price. For the first time, I only waited 35 minutes which was a shock, but a good one.

Mercenary Mac

2 de nov. de 2015

Very helpful, cheerful and efficient, always explain things, check before doing additional work

Harold Garber

2 de nov. de 2015

Always a pleasure to get service here because it's always quick and dependable.

Donald Jones

31 de oct. de 2015

Service was great. Staff was kind. Delivery on time.

Dave Broderick

31 de oct. de 2015

The customer agents were attentive and polite and the minor repair work was done quickly and professionally.

Phil,

30 de oct. de 2015

Super dealership to buy your new car from and have the needed service work preformed.

Joyce Lazar

26 de oct. de 2015

The passenger back turn signal light was out and needed to be replaced. I was quickly welcomed and only had to wait about 1/2 hour before my car was done. The service staff was very efficient and polite. I would recommend Robert Horne Ford to friends and relatives.

Veronica Dewitt

26 de oct. de 2015

As always a great experience. Got my truck in and out in no time.

Gilbert Prado

25 de oct. de 2015

Your service department is #1. A standout is a person named Toby.

davidtwoodward

24 de oct. de 2015

We recently purchased a used vehicle for our daughter and found the experience to be very good. Having bought many vehicles over the years we have our share of horror stories - but not with these guys. We dealt with Guillermo Campillo and he was polite, professional, and helpful - just a nice guy in general. If you're tired of all the add ons, last minute sales pressure, and line items on the sticker you don't need - these guys are your best option. No games, just a fair deal. Will definitely be back.

Michael Plante

21 de oct. de 2015

Very good service. Had nail in tire with slow leakage of air.

Loren

20 de oct. de 2015

Everything was taken care of in a timely manner, and well done.

David Melvin

20 de oct. de 2015

Salesman Les was the best when it came to buying my car. Not pushy and tells you straight up what he can and can't do. The service is really great with getting your vehicle in and out in a timely manner.

Chad Gifford

19 de oct. de 2015

Easy in and out, with affordable prices. I will return.

Robert Ogea

19 de oct. de 2015

They did a good job. I just wish I didn't have to go in for a recall.

Herendira Polendo

18 de oct. de 2015

The car was ready, but it sat there quite a while til it was delivered.

Richard Cluever

18 de oct. de 2015

Dale Hickey was very helpful in answering questions and explaining all the various features of the vehicles we looked at.

Judith Witkowski

16 de oct. de 2015

Gr8 deal on my 16 Escape! Only drawback was overly lengthy processes between sales force and sales Managers. Our Internet Sales Manager, Dale Hickey, was fantastic and attentive, patient and knowledgeable. He explained every aspect of the features on the car,right down to pairing our cell phones to the Sync system, which he personally performed for us!!! Buying/leasing, ask for Dale Hickey!!!

David Stowers

16 de oct. de 2015

I bought a 2015 focus st from here. I love the car. Dale Hickey was my salesman and he did an excellent job I was in and out driving my new car in under two hours. I would recomend Horne Ford and Dale to all my friends

Jerry Hopp

14 de oct. de 2015

I purchased a 2015 F 150 and when taken in for service was very satisfied. One question that I have is the key remote that I was given at time of purchase are very touchy. It works good when locking and unlocking, but when placing in pocket or in purse or just touching it the doors unlock way to easy. Today did not think I touched the buttons and the alarm went off. The buttons are very very touchy. Any suggestions. Thank you. We bought the truck in WI and now we are in AZ for the winter.

Timmie Rosenow

14 de oct. de 2015

It starts with the awesome salesman Boston Joe, my wife and I feel that he was probably the best salesman we ever had the "PLEASURE" of working with. Then came the finance department, that again was probably the most pleasant and helpful group in their position that we ever worked with and would do it again and again. Then there was a small ooops in the finance side after they called us back because they actually got us a better deal on the finance rate. some how our deposit moved forward a week early and caused us much stress. I then had the pleasure of speaking with Steve the general manager and he promised to take care of our issues and promised a gift card as it messed with our 39th anniversary, promised a call back the following morning. Unfortunately we waited 3 days for a call back but to no avail, so I called and he would not take my call. I was then connected to the internet manager whom took awesome care of us repeatedly, but I was upset because when a promise is made it should be followed through with and we never got the call from the general manager (Steve). I finally realized that I thought that there was caller ID working so I telephoned from another phone and actually got through to him, BOY I was so sorry I did. This was another whole side of the sympathetic General manager that I had spoken to, now very RUDE, NASTY, and CONDENSENDING AND INFORMED ME HE DIDNT HAVE TIME AND HE TOLD OTHERS TO DEAL WITH IT AND IT WAS TO BAD FOR ME IF THAT WAS NOT GOOD ENOUGH FOR ME. We love our FORD ESCAPE the dealership other than dealing with such a two faced unfriendly General Manager. We have bragged about our experience with your dealership but also warned all about having to be treated as rudely as we were from one small person in your employ.

Darrell Petrosky

13 de oct. de 2015

Good. oil change was faster than usual. Nice place to wait while work being done. Nice comfortable environment.

Gilbert Whitaker

13 de oct. de 2015

I am glad I brought my F 150 to Horne Ford. I will return in the near future. Thx

rtdub

10 de oct. de 2015

The sales associate knew the vehicle well, and was very friendly. He helped make the process very easy and simple. I would recommend Horne Ford to anyone looking for a great car buying experience.

Judith Witkowski

10 de oct. de 2015

Our sales rep Dale Hickey was outstanding. Personable, knowledgeable, and patient!

Richard Cluever

9 de oct. de 2015

A friend recommended this dealership. Our sales person, Dale Hickey was very helpful.

Bob W.

7 de oct. de 2015

Bought a new RV and needed the right truck to tow it. Roger helped us to find the perfect F-150 and was very patient while we made several trips to our house to see if the truck would fit in our garage. Would do business with Robert Horne Ford again.

Mark Starr

7 de oct. de 2015

This is the third car I have bought there and the sales guy Neil Stevenson was great. The finance guy was great also

Sunday Banks

5 de oct. de 2015

Great service. Great facilities. This is an important factor to me when servicing my vehicle.

John Fick

5 de oct. de 2015

Well this was the 8th time I have had to have something fixed on my 2013 Fiesta. Staff was great.Ron helped me all 8 times.They had my car for 2 days. Oh by the way I have to drop off car again (another recall and window stopped working again).

Joseph Caruso

3 de oct. de 2015

Gear experience from buying new car to an oil change

Dick & Jo Cluever

1 de oct. de 2015

A friend of ours bought a vehicle at Robert Horne Ford and said she was very pleased with the people. We were very lucky to get connected with Dale Hickey. We had decided we liked the Escape. We described what we were looking for and he showed us the vehicles and described the features of each. If we if we have any friends looking for a Ford vehicle, we will certainly send them to Dave Hickey. Thank you.

cpwolfe9916

30 de sep. de 2015

Les went above and beyond to find my husband and I a 2016 Explorer that would fit our needs and budget. If you want a stress-free, enjoyable shopping experience, be sure to go to Robert Horne Ford and ask for Les and his team. A big 5 Star Kudos to Les and his team!!!

mwalker7666

30 de sep. de 2015

Les and the finance team over delivered on everything that they said. Lower payments and more value in the deal that I originally bargained for.

Penny Kerley-smith

30 de sep. de 2015

The service was great with an earlier than expected delivery! Toby was right on every aspect of my vehicle and every question received a prompt reply! Super!!

mwalker7666

30 de sep. de 2015

Les and the finance team made this the best car buying experience. They over delivered on everything they did I will be back to buy my next car from Les and Horne Ford.

Melvin Eichhorst

29 de sep. de 2015

Excellent, excellent, excellent, ,really professional,no hesitation to say well done

Espinoza

28 de sep. de 2015

My husband and I just completed a second sale of a car from Les Torpin and it was the best experience we have had in all years of car purchasing! As long as Les is there we will purchase from only him.

Mikey*

28 de sep. de 2015

Decided to get oil change, noticed coupon for The Works, called for apt. Told come in any time before 5. Went around noon and they came out to greet me and was out of there in no time. Great service, great people.

Robin Brown

28 de sep. de 2015

TCM upgrade, in and out in 1.25 hours. The manager was more than helpful explaining what work and why it was necessaryThanks

Carl45

25 de sep. de 2015

Five stars again for Horne Ford. We purchased a CPO 2013 Edge Sport. We previously purchased a new Explorer from Horne, also have another 2013 Explorer, yes, 3 Ford family. We returned to Horne again because of the low pressure atmosphere, easy to deal with Service, and friendly personnel. Salesman "Boston" Joe Coombs was great to deal with and the closing was fast without pressure. Not that we always have been 100% Ford, name it, we have owned it, today with all the choices Ford has taken care of us.Carl Chenery

Gary Soldwisch

25 de sep. de 2015

My service advisor was great. I believe her name was Jen. Very happy with my experience.

Shawn Perry

25 de sep. de 2015

I took my 2014 ford f150 in for its first service. the service was completed in an hour and a half, they got me in and out. Not only did they complete the service, but when I told them I as having problems with the sync/Bluetooth they repaired that also. While we waited my children enjoyed the use of the free wireless to use their tablets, great extra. Thank you for always going the extra mile.

Alvin Flanigan

24 de sep. de 2015

was told that your car wash was broken and that they couldn't wash my truck like always on other time that I have brought my car or truck in for service, they said come back next week to check if their washee was fixed and they would wash my truck if it was

moviestar

22 de sep. de 2015

Excelent results in buying my new Mustang from Dale Hickey, Will recomend Horne Ford in the future. We were able to purchase the car in one day.

Carol Boyd

22 de sep. de 2015

Service attendant was very professional and went through the maintenance check on my truck with me and made recommendation for new tires but that I didn't have to purchase immediately...they are just starting to crack on the outside when they rotated my tires...truck has only 46K miles on it for a 2010 so it does sit in my driveway more than it's driven on the road.

Gregory Lambright

21 de sep. de 2015

my vehicle was serviced for a recall item. correct parts had to be ordered and they are in but i haven't been able to return to the dealership to complete this yet.

Robert Brunjes

21 de sep. de 2015

30,000 mile check up was a little pricey. Over $600 but service was fine.

Spider24

19 de sep. de 2015

We were met by sales rep Bob Wuerl who treated us very politely throughout the shopping and buying experience. He helped guide us through the selection process, never putting pressure on us and consistently asking pertinent questions to help zero in on the product that would meet our needs. He answered all of our questions, showed us several products we might like, then gave us the time and space to consider our various options. He was courteous and professional throughout the process. Bob helped us secure a very attractive deal, then wrapped it up with minimal delay. He also went out of his way to insure our comfort while we were at the dealership, providing refreshments and keeping us informed on the process. After purchasing he made sure we were well informed on all the technicalities of our new car. Bob was a pro who made our car buying experience a very pleasant one!

Kimberly Lewis

19 de sep. de 2015

It was a excellent experience.i appreciate the attention to detail with the service and sales staff. Thank you Horne Ford

William Garrett

19 de sep. de 2015

I brought in my parent's 2008 Sable to have the windows tinted and have a remote starter installed. Toby worked with me to identify exactly what I needed, what the expected cost would be, as well as when to expect the car to be ready. Toby kept me apprised of the status and delivered the vehicle on time and for the cost promised. I strongly recommend the Robert Horne Ford service department in general and specifically my service representative, Toby.

Ford F150

18 de sep. de 2015

Great people there at Robert Horne Ford. It was a great experience purchasing the F150. I recommend anybody to purchase a truck there. No hassles. Straight forward salesman. Go to Les Torpin.

Frederic Armagost

18 de sep. de 2015

Very helpful and service dept. was very efficient in handling my problem. This is why I continue to go to your dealership.

Peter Liebfried

18 de sep. de 2015

Came in for an oil change only. They checked everything else that was due to be checked. Didn't try to up-sell me. Fast, friendly and efficient.

Deiondrick Roberts

17 de sep. de 2015

It was truly a pleasure conducting business with Les. He is truly a professional when it comes to his craft. There was no pressure in the process. He took his time when it came to the entire process( vehicle demonstration, price negotiation, etc.) I recommend him for to help you purchase what you need.

Ed Gorman

16 de sep. de 2015

We took our Fusion to Horne Ford because of a recall that was issued for a steering system problem. Every member of the staff that we encountered were courteous and professional. The service department did what they had to do in a half day. Very convenient for us for the car to be finished in such a short time. We will definitely consider Horne Ford for any future vehicle needs. If your sales department is as good as your service department, you may very well sell us our next car. Thanks, E.G.

Candy Cluff

15 de sep. de 2015

Our Focus needed to be digitally downloaded and I made an apptmt to come in and have it done. Everything was made easy and Toby took care of re-arranging apptmts when the first one didn't work out. Toby was very easy to work with and I appreciated all he did. Thanks again!Candy Cluff

Kathy Popp

15 de sep. de 2015

I was very pleased with my service & the helpfulness of the staff.

Herman Scholz

14 de sep. de 2015

I have had service twice since my wife and I purchased our Ford Escape and have been totallysatified and in=mpressed w ith the prompt and couerteous service. I especially like the fullsystem check up prior to returning the vehicle to me....Great Job!!!!

XavierGomez

13 de sep. de 2015

We went in looking for a Ford F- 150. Bob was helpful and attentive, he helped us find exactly what we wanted. He made the buying process very easy. He was very patient and worked very hard to get us the best deal possible. We're very happy with our purchase and would definitely buy from this dealership again!

Stephen Mills

12 de sep. de 2015

found the vehicle I wanted to preview on your website...follow up to setup the test drive was very professional. our salesman, Louie, was prepared and focused on our needs. We didn't need to shop.

Thomas Reid

10 de sep. de 2015

This was our first time at the dealership and the service was fast and excellent. Everyone was very friendly and the waiting areas and facilities were clean and comfortable. We will be back for every service on our vehicles. Thank you.

Craig Haugland

10 de sep. de 2015

I had a 7:30 a.m. appointment. Truck was taken in right away. Work was completed and on way in 40 minutes.

Kari Hobbs

9 de sep. de 2015

I am always satisfied with the service I receive from Robert Horne. Excellent service, customer service, and follow up.

William Daravanis

9 de sep. de 2015

Dave Duvall was very helpful and explained the repairs.

Robert Flesch

9 de sep. de 2015

I came in for a recall and routine servicing. Work was completed in a timely fashion meeting estimated time and everyone was very friendly and helpful

Sally Burgess

8 de sep. de 2015

Service was awesome on my 2013 Fiesta. Customer Service is always excellent. Very personable staff.

Gail Martin

8 de sep. de 2015

The work was done without too much of a wait. I was told up to 2 hours and it was 1 1/2. The only thing I was surprised with was the lack of smiles and friendliness.

Michael O'Brien

6 de sep. de 2015

everyone was great vehicle done in exceptional time

Gary Or Carol Pager

5 de sep. de 2015

Ford Focus, The staff was very helpful over all a good experience!

Scott M.

4 de sep. de 2015

Roy was fantastic to work with. We will always ask for him if we have any future service needs. Good job guys.

Veronica Dewitt

4 de sep. de 2015

Service was wonderful. Fast!! Got me in and out!! I will for sure be using your site again.

Daniel Vidales

3 de sep. de 2015

I have a Ford F250 which I take in for scheduled maintenance and oil changes. Every time I'm in the staff at Horne's Service Center has been very friendly and prompt

John Blanks

2 de sep. de 2015

Jamie Rich is an asset to your dealership. I have been buying cars for 50 years. Jamie did not try to force me into a vehicle. He listened to me, and called me back the next day with two choices, one of which is the Dodge Ram I purchased from you. The follow up by service could have been a little quicker, but today I met Dave Duval who is a real pro. Once again...LISTENED...oh do I love that, and he did everything they promised and answered all of my questions. Extremely pleasant buying and service experience. Thank you Jamie and Dave Duval. and by extension, thank you Robert Horne Ford!~

Jeffrey Gallegos

2 de sep. de 2015

I'm not big on writing reviews or car shopping, but my experience at Horne was exceptional so I felt people should know. I needed a work truck & they hooked me up with the perfect vehicle (Ford F150)and did what it took to fit my super tight budget. I appreciate that.

Melvin Harms

2 de sep. de 2015

We had a exceptional experience during our buying of our new Ford F 150. Our salesman Dale Hickey was extremely helpful, informative, and gave us all of our options. He allowed us to talk about our options privately and make our decision without feeling pressured. All of the other staff was courteous, friendly, and helpful. I would recommend Robert Horne Ford to anyone looking to purchase a vehicle.

Frank Massey

1 de sep. de 2015

Got my free oil change.....and was helped with an issue whit the CD changer....well, I was advised that I may need to leave the vehicle overnight to troubleshoot the problem since the dash may have to be removed...I will make an appointment when I can leave my truck overnight..

Mark and Cyndy

1 de sep. de 2015

Best new car buying experience we have ever had! Our salesman was Jamie Rich. He is very knowledgeable and helpful, but not pushy. He helped us select which new vehicle to test drive, and gave us the option of either test driving on our own or with his present. He knows his cars very well, and if he doesn't know something, he is quick to admit it and find the correct answer. He worked extremely well with the rest of the sales team, and in the end, we got the exact vehicle we were looking for at a price we believe is fair. Jamie worked with another agency to deliver the car we wanted rather than trying to talk us into selling something he had on the lot. He was able to locate and deliver the car within just a few hours. He set up a time for us to meet, worked with his team to provide with all the costs, and explained everything thoroughly. We think Jamie is honest, fair, and one of the best sales people we have worked with. Since we have been coming to Horne Ford for service on our truck, we know the shop will treat us fairly as well. Overall, we are extremely pleased with Jamie Rich and with Horne Ford.

Todd Waaramaa

31 de ago. de 2015

I purchase a 2015 Super Duty and found the experience very nice. All the staff were courteous and professional throughout the sale.

August customer

31 de ago. de 2015

This was a regular service appointment and your staff was friendly and very helpful.Roy provided personable service that makes the difference between HORNE and other providers.Thank you.

Mike Thomas

31 de ago. de 2015

My oil change was quick and easy. The staff was friendly.

Juanita Anderson

30 de ago. de 2015

I don't even mind getting my care serviced now that I've found HORNE FORD.

Jeffrey B

30 de ago. de 2015

I went to the dealership after having purchased several accessories for my 2014 Ford Explorer! After realizing there were too many parts and drilling needed to be done, I had the dealership install the accessories! I didn't have an appointment and they went out if their way to take care of my needs! The dealership was going to be closing soon and even though I didn't have an appointment, they installed the accessories within 30 minutes! I couldn't have been happier!! Excellent service department! 10**********

Thomas Koeller

27 de ago. de 2015

My car and i are always treated with courtesy and respect. I like the fact that my car is nice and cleanafter service is completed. Great job everyone.

Timothy

26 de ago. de 2015

Great experience Corey R made the whole process easy!

djrena

26 de ago. de 2015

We had a great experience. The employee that worked with us was very helpful and friendly. He got us the best deal possible for our new car!

arizonajohn

26 de ago. de 2015

No hassle dealership. Thanks for making our purchase so easy. Great experience from first going on the lot to taking possession to our new vehicle.

Brandon Merkley

25 de ago. de 2015

Jen was an excellent customer service representative who went over and beyond to assure my vehicle was taken care of and to inform me of the progress. The vehicle repair had a oem order that was going to take 3-5 business days to even get the part, and in 4 days, including a weekend...I had received the car back fully repaired. Very pleased with the service.

Corey Royal

24 de ago. de 2015

Got my oil changed faster than I even expected, he came and got me and very comfortable waiting area

Craig Darrow

24 de ago. de 2015

EXCELLENTTIMELY AND EFFECIENTTHANKS AND WE WILL BE BACK WITH FUTURE BUSINESS

Thomas Chaney

24 de ago. de 2015

David Duvall has been my service advisor since I began coming to your dealership and he has always been professional and taken good care of my Mercury Mariner. I trust David to take good care of my vehicle and he has never failed to do just that.

Jon Hermansen

22 de ago. de 2015

Friendly service....great jobI really hate doing surveys........no no no no no no no no

Mason_Gary

22 de ago. de 2015

I was in the market to purchase a new truck, a 4x2 with a large cab, and was originally interested in a Dodge Ram 1500, but could not work out a good deal from another dealership that I had purchased multiple cars from. My wife and I came to Robert Horne Ford because we had purchased 1 new car from them a couple of years before, and were treated like we purchased a dozen cars from them. Our salesperson, Joe Coombs went through a few vehicles with us and when we found the truck we really liked, a brand new 2014 Ford F150 XLT, Joe stayed late, as did the finance person Joe Montoya, and both bent over backwards to get us the best deal possible! We couldn't have had a better experience, it was above our expectations. We came away from feeling very good about our deal and have really enjoyed the new truck.

Hannah Underwood

21 de ago. de 2015

Toby and his staff at quick lane were very professional and took care of my concerns in a timely manner. I was even chauffeured to and from the dealership while my car was being serviced, by a gentlemen by the name of Fred. He was also very friendly and a pleasure to converse with. This is my new Ford dealership and I will be recommending to anyone who owns a Ford vehicle. Thanks Toby, Fred and staff! :)

Kirk Burger

21 de ago. de 2015

Honest and up front with price of vehicle no pressure to buy the vehicle

"skeptacle purchaser"

21 de ago. de 2015

Dale Hickey was our sales representative at Robert Horne Ford. We found him to be knowledgeable, courteous, and very helpful with all of our questions during our buying process. He was helpful answering all of our questions and was not pressure us to make a decision which we appreciated very much. We would recommend Dale and Robert Hone Ford to friends and family that are looking to purchase a vehicle.

Trevor Massey

21 de ago. de 2015

I've had my car for 2 years and would love nothing more than to get rid of it. Between service recalls and a massive engine issue at 11k miles, I would never recommend this car to anyone. However, Dave and Fred the shuttle driver went way above and beyond what I feel there job responsibilities were and made it a very nice experience dealing with a second return for the same recall and an issue which was purely an accident by one of the gentlemen washing the car. They were awesome.

Bill 02

21 de ago. de 2015

Very satisfied customer of this dealership. All salesmen and representatives of Robert Horne Ford were courteous and respectful of out time and buying needs. I would highly recommend this dealership to anyone in need of buying an automobile.

Lucky

20 de ago. de 2015

I bought a new truck and greatly appreciate the deal and customer service I received.Joe was a friendly and cordial guy. He was very knowledgeable and experienced at his job.

huskers01

20 de ago. de 2015

Great place to get a car treated me fairly we took care of us had no issues I would buy her again talk to Louie have a great day

John F

19 de ago. de 2015

Service was great,Roy did a great job and kept me informed. Only draw back is my car was kept overnight and I didn't get a loaner car,was lucky enough to get ride to work.

Iola and Jeff

19 de ago. de 2015

We went into Robert Horne to look at 2015 Mustangs. Our sales person Bob Wuerl was very helpful, patient and made us feel comfortable throughout the entire process. When I went into the dealership, I was anticipating the typical negative car buying game, but it never materialized. The financing process was quick and painless as well. Bob was helpful and honest and we left feeling very satisfied that we made the right purchase. Customer services was excellent throughout the dealership.

Clara Bushell

17 de ago. de 2015

See previous post putstanding service in every aspect. This dealership is diamond quality from sales to service. I am insisting my son bring his Lincolnshire here for service

Barbara Petriccione

16 de ago. de 2015

As always a great service experience. Dave Duvall is the senior service advisor, his professionalism, knowledge of the Ford products is second to no one. He makes sure my vehicle is done on time as promised. He also makes sure that it is washed and clean when I get it back.

Rachel Carey

15 de ago. de 2015

I have been to many Ford dealerships since I have only owned Fords in my life. By far this was the best experience. Every concern completely covered, they took the time to make sure i was comfortable with my wait time and even random employees came by to offer donuts and drinks. They did what they said and were professional from start to finish. I left with a newly cleaned car and the complete feeling that I'll be back when it's time to buy my next car too.

Thomas DeBough

15 de ago. de 2015

We purchased a 2015 Ford Edge. Buying experience was one of the best we've gone through. Les Torpin was very patient with us even after we had changed our minds about things a couple times. Brian Golia in finance was fun to work with, gave us information on different things and let us make our own choices. No pressure from either one.

Donald Hendrickson

14 de ago. de 2015

Escape. Very good service. Had a question I didn't get an answer for.

Dave Kontny

13 de ago. de 2015

BROUGHT AUTO IN FOR THE WORKS AND RECALLS.I DID NOT RECEIVE THE 21 CHECK INSPECTION WITH THE WORKS AT LEAST NO RECORD IT WAS PERFORMED, RECALL FOR STEERING ISSUE, AND DOOR HANDLE REPLACEMENT, KNOWING BY FORD OF THE DOOR HANDLE I HAVE TO WAIT FOR PART TO GET IN.? I WOULD THINK ALL FORD DEALERS WOULD HAVE THIS ITEM IN STOCK BY THE THOUSANDS AS IT IS A RECALL, VERY DISAPPOINTED I HAVE TO RETURN WHEN PART ARRIVES, PP PLANNING.

RBlake

13 de ago. de 2015

I ended up at Robert Horne Ford because I wanted to "buy" a vehicle. I didn't want a dealer to "sell" me a vehicle. Kudos to Robert Horne for a nice facility, great staff (especially Les Torpin and Brian Golia) and most importantly, for having a business philosophy that allows the buyer to "buy" a vehicle, instead of trying to "sell" (force) a vehicle on the buyer.

Karen Brooks-sousie

11 de ago. de 2015

I have already called the service manager and told him about my experience this past Saturday with one of your service representative. And it was not good.

Gary Smith

11 de ago. de 2015

Personnel are very helpful & courteous. The Wi-fi helps me do work while I wait.

Terry Thrall

11 de ago. de 2015

Brought vehicle in for LOF and 10K service. All work accomplished quickly and efficiently.

MandR Blake

10 de ago. de 2015

Last time I checked the calendar, this was 2015, not 1970. Most people know what they want in a vehicle, what is available and what the price should be. Most people want to " buy" a vehicle - they don't want to be "sold" a vehicle. This is exactly the experience we just had at Robert Horne Ford. After dorking around with another dealer, being told that the vehicle I wanted, with the options I wanted, at the price I wanted and with the financing I wanted, was absolutely not available - I went home, did a quick search on the internet and found the vehicle I was looking for at Robert Horne Ford. I sent an email request, asking for vehicle specs, bottom line price and financing options and got a response back within 10 minutes. A couple more emails back and forth and I put a deposit down on the vehicle so they would hold it for me until I could visit the dealership in person. Two days later, I was at the dealership, looking the vehicle over and except for one minor detail, found it was everything I had been told it was - vehicle options, price and financing. The one minor detail? They more than made up for that with a very fair price reduction. We closed the deal and I was out of there shortly after. Les Torpin is a first-class sales representative. He listened to what I wanted, provided the information I requested and answered the questions I asked with straight answers. He didn't try to "sell" me a vehicle. Not only is Les a top-notch sales representative, he's a genuinely nice guy. The kind of guy I would invite to my house for a back-yard barbecue and a beer. Brian Golia, the man who did our sales and financing paperwork, was first-rate also. Kudos to Robert Horne Ford for their first-rate staff, facility and the way they do business. I haven't had the call yet to experience any of their other operations, but if the rest of their people are anything like Les and Brian, I won't have any complaints.

Renato De Dios

10 de ago. de 2015

I had a change oil for my Kia Sedona and got it on time after a free car wash. The staff was very informative in explaining to me what was done to the van and what should be done on my next visit. This gives me the idea to be conscious on my mileage so that I can bring it before the 30,000 miles lapse. He is good to have him in your company. More power.

Wayne Tietyen

9 de ago. de 2015

I was kept informed about all the repairs and they were done in a timely manner.

Perry Herritz

9 de ago. de 2015

Thanks for your usual great service and friendly sales staff!

On the EDGE.

9 de ago. de 2015

Worth driving to Apache Junction. What a great car buying experience. While we were there we changed our minds on a couple of things , a couple different times and Les was very patient with us, never any pressure. Between Les Torpin, internet sales and Brian Golia in finance it was a one of the best car buying experiences we've had, no pressure at all.

Robert Myers

8 de ago. de 2015

Everything was good. Roy was very efficient. Went in for recall. Car still seems to be running after turning off will probably need to bring it in again to be checked further

Joshua Mitchell

6 de ago. de 2015

This was the best car buying experience I ever had. Robert Horne Ford salesmen were not pushy at all and the most helpful car salesmen I have ever encountered. They even suggested other cars and dealerships to look at which ultimately led us back. Even though I didn't get the color car I wanted, I did get more car for less money. I'm very happy with my Fiesta.

Lynn Schweigert

6 de ago. de 2015

Tyler in service did a great job as usual and has a very professional and friendly attitude. We have a 2013 Ford 150 pickup and will always recommend Horne for our service and sales.

Dominic Gomez

3 de ago. de 2015

I was very pleased with the work done and the timely manner in which it was done. However, I was very unhappy with the cost. I felt that the cost for repair was too high. Next time I think I might shop around a little before I commit to a repair.

William Garrett

3 de ago. de 2015

The service advisor kept me apprised of the ongoing status and the car was completed on time and as advertised.

Douglas Benton

3 de ago. de 2015

Your Service Desk was very polite and helpful! I continue to be very glad that I purchased my 2014 Focus from Robert Horne Ford! Thanks!!!

GIJoeJarhead

3 de ago. de 2015

I had a 2013 Ford Expedition Limited, I mean that SUV was LOADED!! You name it, it had it, I believe only the King Ranch Version with some badging and perhaps some wood grain interior has/had more bells and whistles than mine did. I took it in for service, and the service people there are VERY good, they treat you right, they are courteous and very friendly. Roy, and Tyler will treat you right, and their gentleman that runs the Customer Shuttle Service, Fred, is a Top Notch guy!!! While I was there I spoke with a sales person about trading in my 2013 Ford Expedition Limited for either a 2013 Ford F-250 or a 2014 F-250, I was not necessarily looking for a brand new one, but still wanted a good newer truck to fit my needs.The sales person was pretty good, we found a 2014 F-250, took it for a drive, I really liked it! Their Sales Manager (I believe) basically insulted me on the my trade in value, and told me that was the best he could do, he started talking about KBB Pricing even when I told him I had the NADA Pricing printed off. When I pulled out the KBB Pricing and told him he was WAY Under valuing my truck based on that as well, then he started talking about Auction Pricing, and what my truck could sell for. When I told him that he had a 2012 Ford Expedition XLT, not as loaded as my truck on HIS lot for sale, and he was asking $4500 MORE for it, than he was offering me for my truck, he didn't have a lot to say. He pretty much said that was his best offer and that's all he could do, I told him "No Thanks" and Bye!Their inter-communication is awful, the Sales Manager apparently didn't tell the salesperson what had happened, because for the next 2 days I received 2 different phone calls asking about coming back in and getting the truck. These guys look to try and get you coming and going; I realize they need to sell my truck, they are in the business of making a profit, I get it, I understand that. I refuse to let them make a BIG profit on me with my trade, then make a big profit on selling me a new/used truck, and then turn my truck around and make another big profit when they sell it, not happening.If you need service, by all means take it to them, but if you need a new truck or car, I recommend going somewhere else!!

Charles Cothran

2 de ago. de 2015

Great work...great customer service. Will definitely be back

Felecia Scanlan

2 de ago. de 2015

Service was great. Will return when needed. The service department was friendly and knowledgable.

Alan Clark

1 de ago. de 2015

Oil change and tire rotation was dropped off and picked up same day

Gary Tyson

31 de jul. de 2015

Service was excellent. Went in because my battery was dead. Battery was under warranty so was replaced for free. Still had 3 days left on full replacement. Was really surprised and happy when I got my car back and found that you washed it. Thank you.

Jo Burns

31 de jul. de 2015

Prompt high quality service. It was done right the first time.

Stanley Niemiec

31 de jul. de 2015

Quick service, wonderful staff & love getting the truck washed w/oil change

Tricia Holley

29 de jul. de 2015

I DIDNT BUY MY CAR HERE, HOWVER, I LOVE HOW I CAN GET MY OIL CHANGED. I ALSO DID NOT KNOW THAT WHEN I GOT THE EXTENDED WARRENTY IT WAS ONLY FOR THE SPECIFIC LOCATION OF WHERE I GOT THE CAR FROM. JENNA IS AMAZING. :) EVERYONE WAS REALLY HELPFUL. SEE YOU GUYS SOON.

David Melvin

28 de jul. de 2015

I have an 06 F350 diesel. I brought it in to have the hydrolic system flushed. Your service writer got me in right away. Your service dept is one of the best. I would definitely recommend you to family and friends.

Donald Smith

28 de jul. de 2015

I waited 2 1/2 hours even with an appointment which seems an inordinate amount of time for the repair, but the people were helpful. The WiFi was difficult to get on to but it did help me pass the time.

Carmen Ruiz

27 de jul. de 2015

very clean and inviting dealership. Staff was helpful and friendly. I purchased a 2012 Dodge Caravan that was serviced and cleaned. Got a great deal on the car.

Brian Della Valle

27 de jul. de 2015

Corey was very professional and timely. The entire staff at Robert Horne rocks!

Robert Scott

27 de jul. de 2015

The experience was great, courteous and professional

Vickie Angell

20 de jul. de 2015

Tyler was my service rep....very polite and answered any questions I had. He was rather neat in his appearance. I noticed some of them in that area were a little on the sloppy side. Only my opinion. Love the fact of coffee and donuts!

Kenneth Waltersdorf

19 de jul. de 2015

A part under warrantee was ordered and I was called when it came in to set up an appointment. All went well.

Hollis Crompton

17 de jul. de 2015

I had a very limited time to replace a car that had been 'totalled' in an accident. In one afternoon, this was accomplished by the purchase of a 2012 pre-owned Focus. The service was entirely professional, the staff was nothing but helpful.

Valued Customer

17 de jul. de 2015

CAME IN FOR A RECALL ON MY FIESTA. MY SERVICE ADVISOR MATT WAS VERY POLITE AND HELPFUL. WAS GREETED RIGHT AWAY AND WAS UPDATED EVERYDAY UNTIL MY REPAIR WAS COMPLETE I WOULD RECOMMEND EVERY ONE TO GO SEE MATT AT HORNE FORD FOR ANY SERVICE ON THERE VEHICLES!

Erich Bloodworth

17 de jul. de 2015

Robert Horne Ford is the best. They saved me 500 plus in brakes. Midas had told me I needed both front and rear brakes with rotors and drums when I really only need to machine the rotors and replace the pads. The service staff is the best around thank you.

Glenn Dobbs

16 de jul. de 2015

Just a little bet slow on service Truck was washed and looked brand new

Rocky Fransen

16 de jul. de 2015

Very goodIt was a very good experience. Love the truck and everyone was very nice.

Jeffrey J Pealo, Sr

15 de jul. de 2015

very courteous, did not have to wait to long for service to be completed,was disappointed to find that ford does not have a maintenance recording bookto keep in glove box that shows when service was done.Hyundai does have one and that is what I was used to.

Diana Keyser

15 de jul. de 2015

quick simple, great price our sales man Roger Nussbaum was very professional. We were in and out of there driving our new car within an hour, Thank you Roger

Richard Bousselot

14 de jul. de 2015

It is always a pleasure bringing my car in for service. They did do a good job washing it also.

Philip Styron

13 de jul. de 2015

Everything was exactly as they said. Very curtious and friendly staff

Shelly Smith

13 de jul. de 2015

Working with Roy is always a great experience. He is the main reason my wife and I take our cars to Robert Horne Ford for our service needs.

Kathleen Jones

12 de jul. de 2015

Salesman was very knowledgable and really listened to the key features I was looking for in a car. Better mpg and smoother ride than the Escape, good interior and cargo space. No one "talked down" to me just because I'm female-l REALLY appreciated that! And I got a really good price for a vehicle I'm enjoying a lot (who knew Ford Touch would be fun?)

Dustin Lewis

11 de jul. de 2015

Toby in the Service Dept has amazing customer service skills!! He gave me honest opinions not salesman opinions!!

Jessica Ament

10 de jul. de 2015

Brought in a vehicle that the speedometer stopped working. This was still an issue related to a repair that was done incorrectly by another repair shop. Roy helped us before and he took care of us this time. He contacted the insurance, showed them the issue and got it repaired in two days. Thank you for having our back.

Bill Mitchell

9 de jul. de 2015

The service was done in the time aloted, all work was satisfactory, and the personal was very nice.

Beverly Evans

9 de jul. de 2015

I went in to get my first complimentary oil change. It was fast and the staff was very polite and efficient. I'm glad I got my Focus at Horne.

A Faye Brown

7 de jul. de 2015

I was extremely nervous about getting a new car, I have never done this before so it was a new experience and Guillermo made it extremely easy and as quick as buying a car possibly can be.

Jim Nadeau

7 de jul. de 2015

After a movie on July 3rd, our 2011 Edge barely started. It was past 2:30 pm when I talked to Dave in the service department and he told me to bring it in. We were in Queen Creek at the time, about 20 minutes from the dealership. We had a new battery installed and left with a sigh of relief. Ironically, the failed battery was one your service department installed exactly 2 years before to replace the OEM one. The warranty covered the cost. Our sincere thanks for a job well done with such short notice late on a Friday afternoon.

Pamela Beerens

5 de jul. de 2015

great team quick efficient service. Took vehicle right in without appointment and vehicle was serviced and washed quickly.

Rosemary Perez

4 de jul. de 2015

OVER THE PAST 3 YEARS MY FAMILY OR FRIENDS HAVE PURCHASED 5 VEHHICLES, NEW AND USED FROM THE HORNE FAMILY. SPECIFICALLY ROBERT HORNE. I HAVE ALWAYS HAD GOOD CUSTOMER SERVICE FROM ALL REPS. I WOULD LIKE TO MENTION TOBY ARCHULETA AS AN OUTSTANDING EXAMPLE OF PROFESSIONALISM, CUSTOMER SERVICE WITH PERSONAL FOLLOW-UP. THANK YOU.

Katie Ray

4 de jul. de 2015

I brought two vehicles in for oil changes this week: my 2014 Ford Escape and my husband's 2004 Chevy Silverado. That's right, I like the service department at Horne well that they now service our Chevy pickup as well. Dave helped me both days, and was very polite and friendly. I would gladly work with him again.

Vincent Allen

2 de jul. de 2015

I bought a new Ford Edge, my second time I purchased this model. No pressure tactics,went smoothly.Les was most helpful and professional.A great car.

wlangloi

1 de jul. de 2015

We went on true car and placed information about cars we were interested in. After meeting many dealers and their products I was exhausted and sort of gave up looking for a while. A few days later we received a call from Corey Royal at Robert Horne ford. I took a chance and drove out and was glad i did. Nice Kid, not pushy and he got me the true car price i had on my certificate. I had a bank check and drove away 1 1/2 hour later. Give them a chance and tell them I dont want to pay a lot for this car. Hopefully your experience will be as enjoyable as mine!Wayne and Michelle LangloisQueen Creek AZ

Gina Laga

1 de jul. de 2015

Dave was very kind and helpful. He made us feel welcomed having just moved from Illinois. He made sure my car was checked from top to bottom, washed, and even brought the car around for me.Thank you, Dave for the wonderful customer service!

vc allen

1 de jul. de 2015

I started my search for My New Edge online. Les answered every question and got me the best price . I insisted on email only, no phone calls and he complied. I live 40 plus miles away, but I went to Horne Apache Junction for this specific car. I got a fair price for the trade and Les gave me straight talk. The finance guy was a little shifty so be careful and watch his numbers.

Andrea Trombino

1 de jul. de 2015

As always, Horne Ford did an outstanding job. All I needed were replacement blades for my 2013 Fiesta. I entered the service department and was immediately greeted by Roy. I have worked with Roy in the past...he's great. He asked me what I needed and I told him I was just here to pick up wiper blades for my car. He immediately offered to have the blades installed once I purchased them. Wow, I wasn't expecting the offer, however, knowing Horne Ford's employees and Roy, it did not come as a complete surprise. Needless to say, I took him up on his offer and so glad I did, as it was too confusing to replace all 3 blades. Chuck in the parts department was very nice and got me the right blades. I will continue to bring my vehicle to Horne for service and parts, as well as future auto purchases.

Adam Hodge

30 de jun. de 2015

Jen (Service Advisor) is always very friendly and helpful when it comes to servicing my truck. My service is done in a timely fashion

Pam Lamb

30 de jun. de 2015

Service very thorough. Staff able to setup rental in a timely manner.Very pleased with work completed.

Leslie Cobb

30 de jun. de 2015

My experience getting my vehicle was very good. The staff was very helpful on all my questions. I bought a Fiesta Ford and it went very smoothly. I want to say the people who work their are very pleasant and are eager to please in any way possible.

Penny Kerley-smith

29 de jun. de 2015

Toby was great and kept me informed of every issue that was being checked. Great customer service!!!!

Barbara Petriccione

29 de jun. de 2015

The Service Department is the only place that I bring my Fusion and my wife Barbara'sExpedition. Dave Duvall our only Service Advisor we deal with. He is a true professional,friendly, courteous and most of all knows the Ford product.

Tammy Stratton

29 de jun. de 2015

great service and time frame.........................................................

Stephanie

28 de jun. de 2015

I had a scary experience when my door latch broke while I was out and about with my 10 year old son. Jen in the service department was amazing and got my car back to me in 2 days. I have never experienced a recall problem before and she made it easy to deal with.

Sherl Kinder

26 de jun. de 2015

Explorer, 2015. Horne service tech "Roy" handled "Hands Free" phone problem personally and (perhaps with assistance), resolving problem within 2 hours. Appreciate the service & corrective assistance! I have always received helpful & courtesy attention from the Horne Apache Junction /Mesa Staff.

Brian Della Valle

26 de jun. de 2015

Jen was really helpful, professional and did what she said she would. Fred the courtesy shuttle driver has a great personality and did an excellent job as well. Will go back again for sure because of the staff!

General Contractor

25 de jun. de 2015

Purchased a 2014 Ford E-Series 250 with low miles for our business, happy with the process.Dale Hickey took care of us, did a good job.Loan department professional and quick.Would recommend them.

RC Hubbard LLC

25 de jun. de 2015

Purchased a 2014 Ford E-Series 250 with low mileage for our business and was happy with the transaction. I felt as though we got a good deal. The only reason I didn't give them a 5 star overall was that they added in the window tinting and glass etching without my knowledge. This was not a deal breaker so I conceded. Dale Hickey followed up with me and I'm satisfied with his performance.

Catherine Gibbs

25 de jun. de 2015

Bought a 2014 Edge, Staff was fantastic during purchase, delivery and our first service.

Cristina Spadafino

24 de jun. de 2015

As I stated before, Dave and Phil listened and took great care of my car and me!

Rickey Launius

23 de jun. de 2015

stopped by for our 5ooo mile checkup. Fast service. 'Very pleased with the dealership

Becky

22 de jun. de 2015

Jen is so nice and professional. Love her. My car was done quickly and with a wash!

Craig Rogers

22 de jun. de 2015

This is my Son's vehicle but I was satisfied with the service.

CorskiiWoodrow

20 de jun. de 2015

This Sales Consultant was amazing and took all the anxiety i felt about making a deal for my new vehicle. I just wanted to again say thank you for making everything easy on someone like me who doesn't know much about new cars.

Heather Mulcahy

20 de jun. de 2015

I had a good experience working with the service department.

Stanford Horek

18 de jun. de 2015

I HAVE A 2008 FORD FOCUS. DAVID DUVALL, SERVICE ADVISOR, IS ALWAYS HONEST WITH ME AMD THIS TIME I HAD MY AIR CONDITIONING CHECKED AND REPAIRED AND PURCHASED A NEW BATTERY. THE SERVICES WERE GREAT, AS USUAL.

Joseph Julicher

18 de jun. de 2015

I did a custom order of my 2015 F-150 through Robert Horne. The entire process went as smoothly as possible from agreeing upon a price and preliminary trade-in valuation, to placing the order, waiting for the order and then delivery.There were no surprises.All is not perfect however, forcing the customer to wait around while paperwork preliminaries are dealt with BEFORE the finance man are pretty crazy. The little hand written notes to sign are very unprofessional make me feel like I am working with a greasy used car salesman. I realize this seems to be the culture around the entire valley and I have been in dealerships where this was MUCH worse but it really needs to change. Especially when the customer has already sealed the deal 3 months prior and this is simply the payment and delivery phase.

Jamie Smith

18 de jun. de 2015

i brought my truck in to get a noise checked out. The woman in the service area was very polite and kind. The mechanic who checked my truck was also nice. Thank you for great service.

Robert Garbrick

18 de jun. de 2015

My oil change service was completely quickly and professionally.

Mike Fackler

18 de jun. de 2015

service completed in a timely matter & at a very reasonable price, thank you

Valerie Chee

15 de jun. de 2015

I purchased a 2015 Ford fusion in March and this was my first service at 5000 miles. I made an appointment and my vehicle was taken and completed within the hour they estimated. The staff in service were very courteous, professional, and helpful. My experience was great!

Michael Norelli

12 de jun. de 2015

Everybody is so helpful. In the past we have stopped to ask a couple of questions and they always take their time to help us. Your staff is great.

Ray Smith

12 de jun. de 2015

It was the first time I had been to Robert Horne Ford, so I didn't know what to expect. I went to the service desk, but the only one there was one of the mechanics. He said someone would be right there and then paged for one. In less than a minute, Jen was there. She asked for my basic info and then she and the mechanic went to the car and got the info needed, checked out basic things related to the car and pointed me to the customer lounge and said it would be about an hour before the car would be ready. All of this was done with a smile on her face and cheerfulness in her voice. In less than the hour the car was ready. The cost was less than I expected, and that's a good thing. Yeah....Robert Horne Ford is now my place to get service, and possibly a new car,,,who knows!!!

Anne W

11 de jun. de 2015

The person who helped me informed me of what to do with handling the dealership I bought the car from to get my dash fixed. I was able to get it done.

Diane Johnson

11 de jun. de 2015

Very helpful. Roger was great to work with. Answered all questions and the process was very pleasant

Ann Loyd

11 de jun. de 2015

Had what I thought was a loose muffler...the guys found the time to get me in and show me the real problem. Very satisfied with service.

Wayne Day

8 de jun. de 2015

Your Service Advisor was very friendly, helpful ,and professional . She and your staff took care of my Car in a timely manner. Her name is Ms. Zubia .Thanks for the great service .

Richard Geller

8 de jun. de 2015

I took my 2005 f-150 in for an oil change and service. They checked everything i ask for and then some and let me know what they found.

Nicole Martin

7 de jun. de 2015

I got the 2014 Ford Escape SE. We were greeted immediately when we got on the lot and the salesman was really nice and really listened to what I was looking for. Everyone was really helpful and not too pushy and I was able to get a great deal on a great car. All in all, it was an excellent first-time car buying experience.

David

6 de jun. de 2015

The repair is functioning satisfactory.After leaving the vehicle at the dealership, I was informed that the replacement part was not in stock and had to be ordered. I was informed later that day that the repair had been completed but I could not be cashed out until the next morning because there was no one on site to complete a warranty transaction. I was assured that I would be called first thing the next morning when the vehicle was to be collected.By late morning, I had not received a call so I visited the dealership intending to wait for repair completion. Upon arrival at the dealership, I found three things: repair completed, truck not washed and warranty paperwork not needed because the repair was less than the deductible. Therefore, I should have been cashed out the previous day.I declined waiting for a vehicle wash due to schedule conflicts.

Mike Bultler

5 de jun. de 2015

My vehicle required new tires and the service department went above and beyond to help me out. I was in and out without any problem and I would most likely use them again in the future

Jessica Ament

5 de jun. de 2015

This was an issue with poor repair done with another repair facility. Roy worked with the insurance adjuster to get the repairs done correctly. The car was ready 2 days ahead if schedule.

Shannon Tracy

3 de jun. de 2015

Low pressure, I did not feel compelled to make any choice but what I needed to make.

Gary Stout

2 de jun. de 2015

Over 4 hrs start to finish, a little too much time out of a busy schedule, u should at least feed people if it takes this long

Merle Macbain

2 de jun. de 2015

My truck is happy! I was able to walk in without an appointment. There was coffee, television, and popcorn. But the best part, they rotated my tires for free and gave me a car wash too.

Renato De Dios

2 de jun. de 2015

Service was quick and nice to have a clean car afterwards.

Richard Bousselot

2 de jun. de 2015

The young man that helped us was very, very nice and knowledgable. It is always a pleasure going there for service.

John Smith

1 de jun. de 2015

We brought both cars in for oil changes on Saturday. The staff was able to fit us in which was great. There were a couple things I would like to mention. When the service writer did the initial walk-around, he noticed the rear wiper blade on my Edge was falling apart and needed replaced. I let him know that we had a service plan on this car and the wiper should be replaced. When my Edge was done, the wiper was not replaced and I was told it was not covered. After speaking with another writer, it was found to be covered. They had to take my Edge back into the service bay to replace the wiper blade. My Edge was then returned to me un-washed but I was given a card for a free car wash on a later date. We also had out 2013 F150 in for an oil change. We mentioned there was a "clunking" noise when accelerating and stopping. It was determined the slip yolk was in need of maintenance. Our F150 is a certified used car and we purchased an extended warranty at the time of purchase through 125,000 miles. At the time of service, our F150 had just over 36,000 miles and we were told this issue could not be covered under warranty. This is disappointing since this is a common issue on the F150 trucks and we paid so much for an extended warranty. Not that $30 or so is a major amount of money, but it would have been nice for Ford to cover this on such a new vehicle.

David Pugh

1 de jun. de 2015

Purchased a Ford Explorer. Staff is vey knowledgable of the trim and features. Easy process to buy and finance.

Frank Mckee

1 de jun. de 2015

We purchased a slightly used Escape that had keyless entry but the original owner didn't leave the original code. Horne found it for us fairly inexpensively, showed us how to use it and even washed the car.They did a good job.

Shawn Perry

1 de jun. de 2015

Roy was great. He made sure that I received the best possible service on my f150

Kenneth Drake

30 de may. de 2015

Always professional and attentive to our needs. Thank you everyone! My car drives like a new car now!

Norma Currier

29 de may. de 2015

This experience of buying a car was the best. "Red" was the greatest.

Anne H

29 de may. de 2015

This was our third oil change at Horne Ford and we wouldn't take our vehicle anywhere else! From the moment we pulled up we were treated very well, the intake people will suggest services that may be needed but never pressure you to have more done than what you came in for.. The waiting area is comfortable and very customer oriented and in a very short time they were finished and we were on our way. When you move your home across the country as we did last year and have to find so many new services (doctor, dentist, hair dresser, etc.) finding Horne Ford so close by and being so confident in the quality of their care for our Explorer is one less thing to worry about.

Kenneth Hodson

28 de may. de 2015

I like Horne ford very much. However, I have had many new vehicle in my life and have visited many dealerships and Horne ford ranks at the bottom for waiting customers. No other dealership charges for water and the sign stating that donuts are for service customers only is very cheap and petty. If you are going to put up a sign like that you should get rid of the donuts and not insult the parts and sales customers. Also, every other dealership cleans the vehicle after service, I don't expect this but at lease the windshield could be cleaned.

Steward Hoffman

28 de may. de 2015

Good job to Tony, always helpful and courteous. Does'nt play games with prices

Madelyn Scott

28 de may. de 2015

Service was GREAT, He addressed all my concerns. The service mgr., even had my car Washed, I Really did appreciate that.

Steve Nelson

28 de may. de 2015

Our 2008 Ford Edge wheel bearings seem to have an ongoing problem. We have replaced 5 in the last 15 months. I called the Ford customer service # but they found no recall or issues that might lead us to an answer.The folks at the dealership that replaced the front wheel bearings recently did a great job. Timely, efficient & very courteous. After picking up our Edge after the service I noticed a noise coming from the area worked on. The service team came to my home, picked up the vehicle within 30 minutes of making the phone call. They made a quick adjustment that was needed and returned the auto to my home. I can only say that my experience was a good one and will return to the same dealer with any other service needs or to shop for another vehicle.

Scott Swigert

28 de may. de 2015

Service was great in and out in under an hour. I also like the car wash, nice touch.

Richard Andrews

26 de may. de 2015

They were right on time did outstanding job. Had oil change and car wash

Charles Pederson

25 de may. de 2015

Matt the service rep in Quick Lane was able to inform me of a problem with our Taurus. No parts were available to repair problem under the bumper to bumper warrenty. Service tech said it would be ok for us to drive home and have the problem fixed there. Thanks to the techs and Matt for letting ms know of the problem. Being a snowbird it is great to know you can get great service away from home. Will definitely use Horne for service in the future.

L Peterson

25 de may. de 2015

I left believing this dealer the service advisor incorrectly advised me regarding oil change intervals. He was in conflict with the auto manufacturer's, dealership's, and oil companies' recommendations. That said, he was friendly, and the work was completed. However, it does cause this customer to not trust what I'm told by that person - which is in conflict with the previous interactions I've had with this dealership over the past nine years.

Kenneth Hubalik

25 de may. de 2015

Arriving at the original terms of the purchase was very straight-forward. I had a target price for the car and the dealership met it with no haggling. They and Ford's customer website kept me informed as my order progressed through manufacture and shipping. The day I picked up the car had one hiccup but that was quickly resolved by the sales manager. I am very happy with my purchase and will likely be back when I buy my next car.

Barbara White

25 de may. de 2015

We wanted to purchase local and had 2 referrals to Horne in Apache Junction. Every encounter was with courtesy and professionalism. Every transaction was done in a friendly manner including the financial aspect. The G M checked in with us after closing to insure all was satisfactory.

Bonnie Palmer

23 de may. de 2015

I've been to this dealership several times and have always been very satisfied w/ the staff !

Linda Pritchard

23 de may. de 2015

The staff is always very friendly and helpful. Kept me up to date on what was going on. Kudo's to Tyler for his patience when I was upset that I wouldn't have my car for a couple of days. He was awesome.

Jillian Owens

22 de may. de 2015

Always a great experience. Great staff and quick quality service!

Susan Saippa

22 de may. de 2015

We bought a 2015 f 250 lariat. We love the truck and service was great. The only thing I was not satisfied with was interest rate we got and monthly payment rate.

Jennie Smith

21 de may. de 2015

I was waiting and was not kept informed of the progress. I have. a friend that each time she has her car serviced at Horne Hyundai, they wash and vacuum it for her. I was a little crushed that my car was not given that same attention

Dirk Van Dyke

20 de may. de 2015

I love my new ecobooste and it was totally what I was looking for

Ray Calderon

20 de may. de 2015

went to get my turning light fixed, Mr. Duvall my service rep. (best in the business) explained in detail everything related, gave me a time as to long it would take, said 45 minutes, my truck was ready in 40 minutes, how good is that.

Michael O'Brien

18 de may. de 2015

Everything went great everyone was friendly everything done on time

Joseph Ushinski

18 de may. de 2015

I recently purchased a Ford Flex from Robert Horne. I was impressed with our salesman, Will, and felt that both he and the dealership were honest and upfront. I would definitely uses them again and recommend them to family and friends.

Sharon Kearney

17 de may. de 2015

great experience buying a car for someone who really does not enjoy the process

Tim Rieger

17 de may. de 2015

Hour and a half for an oil change is a little excessive. Good service when I was helped.

Ramon Munoz

15 de may. de 2015

I had a warranty item that had to be replaced. Once work was approved it was replaced in a matter of hours. Service rep kept me appraised and was helpful.

Regina Mitchell

15 de may. de 2015

Service Staff were excellent. Tyler let me know exactly what needed to be done and why.

Linda Applebee

13 de may. de 2015

I took my car in after making an appointment and I was greeted as I pulled my car in then led to the desk to fill out my paperwork. The work was done in a very timely manner and I was on my way!!

Joseph Griego

13 de may. de 2015

I bought a F-150 with everything I wanted. The service was great Louie B was a pleaser to deal with. Very helpful staff.

KC

12 de may. de 2015

Made appointment, arrived and was taken right in. Did not have to wait long for service to be completed. Very friendly staff. Was told additional items I need to take care and given prices so I can plan those out - which I appreciate. Your front desk/cashier is wonderful! She is pleasant every time I visit.

Gary Smith

12 de may. de 2015

Very helpful and comfortable. Thw Wi-Fi is a big help.

Gustav Reich

11 de may. de 2015

I have owned my 2014 Ford Explorer for about a year and a half and have loved driving the car since purchase. I took the car to the car wash and then to the drying area. When I went to start it the battery was dead and the starter only clicked. I called Ford Emergency Road Service and help arrived in about a half hour. I immediately took the vehicle to Horne Ford for service. The Service Advisor said he would take care of the problem right away. Yes, the battery needed replacement. Within an hour, I was on my way. The service department deserves deserves a "Hearty Thank You" for the quick service received.As I stated to the service tech, the only place this car goes for service is a Ford Dealership.

Carl Johnson

10 de may. de 2015

Jamie was are sales person and he was excellent..I would till all my friends to us Jamie he has gone out of his way coming in on his day off to make thing right. .what an excellent emploee you have.

deslhog

9 de may. de 2015

This is the third Ford I have purchased here. Easy to do business with and sales person was very competent. Honest people and good service dept.

CharlieG

9 de may. de 2015

They ordered the last two purchases and made the process painless. Honest people to do business with and their Service Dept is top notch.

Helen Butterfied-hatfield

8 de may. de 2015

THE STAFF HELPFULL AND FRIENDLY. SERVICE WAS FAST. LOVE MY CAR

Gerald Tillman

6 de may. de 2015

Good...but...I was told the time to complete the service on my vehicle would be 2 hours...it took over 3 hours...would have been nice to have been told that up front...

Larry

5 de may. de 2015

The service department was ready when I arrived. My works service package was completed within an hour. Everyone is courteous. Robert Horne Ford treats people like family.

Linda Heyn

4 de may. de 2015

I was very pleased with service you did on my truck. It purred like a kitten all the way back to Iowa. 1,511 miles. Had one issue when fueling it one time the gas gage did not show full, but as we went down the road it did move to the full mark and after that no problems. I just wish I would of brought it to you in the beginning. Now I know where you are and you will service my vehicles if needed when I return to Arizona. Thank you for such good service Dave. Linda C Heyn

Sherl Kinder

4 de may. de 2015

I am pleased with the service I received at the Horne's dealership in Apache Junction regarding my '15 Explorer's initial service. The service staff was courteous and helpful Kodos to Jen & Dave.

Harley

4 de may. de 2015

David the service manager was very cordial and friendly. He got us in right on time and answered any questions we had. The waiting area was well stocked with coffee, donuts, TV, newspaper etc. to make our wait very pleasant.

Linda Applebee

1 de may. de 2015

I was greeted as soon as I arrived and the service rep that made my appointment was called and came out to greet me immediately. My car was taken back and I only had a short time to wait until it was done. The service was superb!

Donna Howard

1 de may. de 2015

Ford F-150, The service was great. People was very friendly, and pleasant.

Jerry Mock

30 de abr. de 2015

The service was great. Toby was very helpful in getting me in and out to meet another commitment I had a little later in the morning. Job well done!! Thanks

Tamara Berg

29 de abr. de 2015

stopped in quick lane for oil change/tire rotation - nothing quick about it. waited over an hour after making an appointment in advance so i could be in/out quickly.

Gloria Searles

29 de abr. de 2015

Service and personnel were excellent. Only disappointment was: car was not washed. Previous dealerships have always washed the car. Was so nice to pick up a clean car after dropping it off for service.

Cheryl Bares

29 de abr. de 2015

I asked when I came in if they could get this 75,0000 mile check up and oil change in about an hour, and the rep said they should because they were not that busy. Two hours later the car was done, but still had to wait for the car wash. We asked about them checking the filter inside, he told us it was another $30 to open the glove box, which takes all of 5 minutes to check it.We find your prices to be awfully high for what you did for the $120, so will no longer have anything done but the oil change.

Angela Sherman

29 de abr. de 2015

Your techs did a wonderful job on the car and the rep was helpful and very informative. You could use larger tables in the lobby for those of us that are doing paper work and need the space while we wait. That was the only downfall. I had to take 2 tables. LOL!!! Thank you for the time and space to do it thou.

Juliet Denton

29 de abr. de 2015

I love my new Fusion and I took advantage of my first free oil change! Thank you Robert Horne Ford!

James Bessey

28 de abr. de 2015

Your staff was fantastic. I was quoted a price and a time frame for the work performed, and both were met exactly. I will be returning for any future repairs needed.

Arthur S- DAlessio

28 de abr. de 2015

The staff is been very helpful. However, I had my first service since purchasing my Fusion... asked to have the car washed following the service and it was not done.

Don Baker

28 de abr. de 2015

I trust you guys so I keep coming back. I trust you guys so I keep coming back. I trust you guys so I keep coming back. I trust you guys so I keep coming back. I trust you guys so I keep coming back.

Ed

28 de abr. de 2015

2013 Ford Escape, your dealership was very flexible and worked with me to get the needed service done, many thanks

Sandee Van Winkle

27 de abr. de 2015

I have a Ford Mustang which I bought at Superstition Ford which later changed its name to Robert Horne Ford. The service at this unique dealership has always been great! The service staff are always kind, thoughtful, and honest. They take great care of the car of my dreams. I will never go elsewhere. I recently moved back to Arizona from Washington State and experienced my dash lights were giving me warning signs. I promptly took it in and it was discovered that I had a break line leak and my break fluid was almost gone. It was a close call.

Michael Ganoung

25 de abr. de 2015

See the survey just sent. Answer to the below question why did I come in, to sell my 2012 F150 super cab. Ended up trading in my 150 and wives 2014 Escape for a new 2014 F150 super crew cab. We had just purchased a2015 Mustang from you in February.

Sally Burgess

24 de abr. de 2015

Service on my Fiesta was great. Very friendly staff. Everything always goes very well when I take my vehicle in for maintenance or repairs.

Glen Strand

24 de abr. de 2015

Jen was very helpful and very nice If 28 characters are not enough I will not do another survey

Joe Lombard

24 de abr. de 2015

Friendly staff, very fast and courteous.They got me in and out in a timely manner and took care of my oil change on my truck as needed

Jerry Finney

23 de abr. de 2015

Service personnel notice a seal leak during routine. Scheduled a prompt repair appointment and repaired same.

Rollin Grosjean

23 de abr. de 2015

Staff was very helpful in finding a tire for meabcd efghijkl mnop qrstuv wxyzabc defg hijklmn opqrst uvwxyz

Robert Carroll

23 de abr. de 2015

The whole experience went smooth. I am completely satisfied.

Mike Melcher

22 de abr. de 2015

First service on my new Edge. I was curious how a snowbird would be treated and you passed with flying colors

Jennifer De Mello

21 de abr. de 2015

It's always an easy process from beginning to end. Everyone is always friendly and efficient. It's definitely worth the trip from San Tan Valley....the free popcorn helps too

Marna Untiet

21 de abr. de 2015

Got a convenient appt. Techs worked quickly, and at my request, let me look under the vehicle to check for off-roading damage. They reviewed it with me and made my husband and I feel better about traveling home. Excellent job. Thanks

Rich Bousselot

21 de abr. de 2015

I brought my car in for an oil change and traded it in for a different car. Everyone was extremely nice and it was refreshing to know that loyalty is appreciated and rewarded.

Karen Barks

21 de abr. de 2015

Oil change and service check was done quickly.I object to the fact that you require me to input additional information

Perry Herritz

20 de abr. de 2015

"Jen" is a "jewel" (and very pretty too!). I always enjoy dealing with her as she brightens my day. ;)

Howard Furkin

16 de abr. de 2015

Good, the service writer was very good. was done on time as promised.

Damon Fisbeck

16 de abr. de 2015

Greeted promptly. Car returned from service on time. All staff I talked with very friendly and courteous.

Shirley Steen

16 de abr. de 2015

I came in because I was hearing a loud noise from my truck. Toby Archuleta assured me that they would find the noise. Turned out to be a pry bar in my toolbox. After that was solved, my oil changed and a wash, I was so relieved and happy. Also found out that I have a free oil change next time. Turned into a real nice day! Thank you, Toby!

Chad Gifford

15 de abr. de 2015

The service was good. I really appreciated the free car wash.

Gail Martin

15 de abr. de 2015

Sales person was great and so was the finance person. No pressure, loved that.

caleb cortez

14 de abr. de 2015

We had great customer service from the service department, Toby and the service guys let us know exactly what we needed to do to get our car back on the road and did it in a timely manner. Give Toby a raise

Kay Bailey

14 de abr. de 2015

Day before heading back to IL the light went on saying "engine fault". Took to Ford at 9:30 and altho they were busy and got the car in, diagnosed the problem, ordered the part, replaced the part and I had my car working well before 5:00. Thanks----

Barbara O'Brien

14 de abr. de 2015

PROFESSIONAL, EFFICIENT AND TRUSTWORTHY DEALERSHIP AND SERVICE :)

Jerry Johns

14 de abr. de 2015

Very exceptional and efficient service. Would use your service again when in Az.

Kathryn Zeller

14 de abr. de 2015

brought car in because of noise in right front wheel. mechanic checked things out , but found nothing wrong. car has not made noise since. staff was very professional and helpful

Will RasmussenValued Customer

13 de abr. de 2015

Thank You Dave and Crew. The service was great. They had me in and out in less than 30 minutes.

Judson Roberts

13 de abr. de 2015

Friendly service advisor Tyler that got me scheduled quickly and took care of the problem.

William Franks

13 de abr. de 2015

Service was great. I still have to wait 10-12 weeks for the parts to come in, but considering what I have gone through, its ok. Toby did a fine job, but why does it take so long to get parts in? All in all, I was very pleased with the service call.

Carlyn Hinds

13 de abr. de 2015

Ford CMax had a couple of warning lights pop on and, since we just drove from Santa Barbara, CA, we had to get the problem checked out ASAP! Tyler quickly helped us out, had the service people diagnose the issue and let us know our options.Thank you!

Kathy Murray

13 de abr. de 2015

I really enjoy working with our team leader. I am surprised that Ford doesn't hold instruction classes for buyers to get better knowledge in how to use the Sync system in their cars. Ford employes really aren't knowledgeable in helping customers to fully use the system. I love my Escape but I am still in shock that I had an oil leak at only 4000 miles. This is my first Ford and it worries me that I might have future problems. But we will be back to your dealership when we return to AZ in October.

John Fick

13 de abr. de 2015

Dropped off car and picked it up with no hassles. Car was ready when I called. Repair was done and car was cleaned.

Cherevene Regan

12 de abr. de 2015

salesman Joe, found us what we needed in one day, a new 2014 F-150 v 6 eco boost with towing package

M M

12 de abr. de 2015

We ordered our Mustang and it came in earlier than we were told. Welcome surprise!

Jim Gloss

11 de abr. de 2015

Everything was OK. Horne Ford is the dealer nearest to our location, so I've always used it with no real problems

Stanley Babowicz

11 de abr. de 2015

Service Advisor D. Duvall. A pleasant, professional manner and quick, accurate diagnosis of problem.

William Cumming

10 de abr. de 2015

Had my 2011 Mustang, which was purchased Horne Ford serviced Thursday April 9th 2015.Roy Nolan looked after me and I was in and out with in the hour. The staff was verycourteous and friendly which I apppreciate very much.William Cumming.

Keith Andersen

9 de abr. de 2015

This was our first visit to your service dept. since we purchased our 2014 Escape. We were greeted by a nice gentleman who took care of us immediately. Oil change was done and we were on our way. Donuts were excellent also.

Barbara Hettler

9 de abr. de 2015

2015 Explorer. We had our first service and it was quick and through. Staff was very helpful and did not use high pressure during the sales and service.

Cheryl Spoonmore

9 de abr. de 2015

2014 ford focus, service was great and Dale Hickey was outstanding, everyone was very helpful

James Koselka

9 de abr. de 2015

Routine maintenance on my 2014 Ford Fusion. I found the staff very caring and attentive. Thank you for excellent service.

Virginia Greear

9 de abr. de 2015

See previous survey comments Need training of some of your sales personnel. How to handle customers, know your product inside and out, one of your sales personnel know almost nothing about his product and was very pushy when handling a customer we had to tell to back off(he was the second salesman when we came back to see our first salesman and to purchase the vehicle) I guess he was trying to get some of the commission for him self (he should not receive any part of the credit for the sales or any commission)

David Williams

9 de abr. de 2015

As always service to vehicle and customer service is great. Car buying experience as also excellent.

Robert Vancil

9 de abr. de 2015

Service rep tried to up sell me on wipers for my truck. I had just driven back from Colorado and bugs everywhere on the windshield. He said my wipers were leaving streak marks, Yes they would leave streak marks with bugs all over the windshield. Took the truck to the car wash fixed the problem. I was at the service dept.for one and half hours. "Quick Lane" is sort of slow when you have an appointment. Service is not exceptional at all.

William Denny

9 de abr. de 2015

Great job! Well handled by your service tech whose name is Toby A.

Kayla Wilson

9 de abr. de 2015

Jen was awesome! What a great assets to your team, she is. I ended up not having work done at your facility due to the distance from my home however from the time I was there, I was treated with respect and swift assistance. Also, Joshua was working so hard to get cars ready to be taken back and had nothing but a smile on his face. You should feel elated and proud to have Jen and Josh on your staff. Thank you!

Chadwick Trotter

9 de abr. de 2015

asked about one of my speakers being damaged and was explained too that it wasn't blown out or anything. it was tested thoughouly and even ran diagnostics on it.... (its a speaker)i left and the speaks sounds like junk. its a 2014 vehicle and is under warranty. i was told i can bring it back but the problem isn't about me getting it repaired at this piont. the problem is that i have little to no time to waste on hanging around a dealership. the service (oil-tire rotation) was great and done in a timely manner.

Dirk Van Dyke

9 de abr. de 2015

they made it all painless and quick, and had the type of vehicle I was looking for

Lee Lanfare

8 de abr. de 2015

I am always very happy with the service I recieve and will keep coming back.

Tom Powell

8 de abr. de 2015

Toby was very courteous and helpful and we got our car serviced in less time than he originally expected.

Randy Flynn

8 de abr. de 2015

We purchased a 2015 Fiesta. Will, Dale and Brian were outstanding to deal with. We have bought vehicles from other dealerships through the years and this experience was by far the very best. Keep up the good work.

Geoff Winans

8 de abr. de 2015

I previously purchased an F-150 from Horne Ford and would happily return again in the future. Service was great and the staff were quite helpful.

Catherine Gibbs

8 de abr. de 2015

This is the only dealership we will go to in the future! We went to your dealership to look at an Escape and an Edge. Louie met us and I gave him my "must have and would be nice" list. We had my 93 year old Mom with us to make sure she could enter and get out of the new vehicle so we took her into the customer lounge area. In short order Louie pulled an Escape up for us to check out. Mom could get in and out of it so we took Mom back to the lounge and then went for a test drive. When we got back Louie brought an Edge up for us to check out. Both vehicles had my "must have and would be nice" features. We decided on the Edge Limited. In short order we were getting the keys and Louie was sitting in the Edge going over "how to operate" everything. He told us if we forgot how to do something to stop by and he would show us again. The staff was very helpful, making sure we had water and were comfortable during the paper work part.

Ann Richardson

8 de abr. de 2015

Tyler is great! Thanks again! This was the second time I took my Ford vehicles in d=for service and both times were excellent experiences.

Don Stilwell

8 de abr. de 2015

Service was done as scheduled and in an appropriate time frame. Would like to have had a car wash as in the past.

Don Switzer

8 de abr. de 2015

Leased a 2015 Focus hatchback. I went in looking for a Fiesta as a commuter, but after test driving a couple of Focus models and talking with sales staff, I decided on the Focus. The staff was helpful and quickly handled my deal. Vehicle selection was a bit limited, but I was lucky and ended up finding a car that really struck my eye... very happy with the choice.

Kenley Bertz

8 de abr. de 2015

2014 ford focus .service was great , staff very heipful

Clarence Jeworski

8 de abr. de 2015

My service advisor was very helpful. The technician was also very patient and helped me understand the issue with my vehicle.

Jim Price

8 de abr. de 2015

Excellent service! The work was done on time. The people were a pleasure to work with.

Christie Nolan

8 de abr. de 2015

AWESOME SERVICE, GREAT DEALS. SMALL TOWN DEALER IN A BIG CITY

Andrea Trombino

8 de abr. de 2015

2013 Ford Fiesta Service is always exceptional. I will continue to purchase new vehicles and have my car serviced through Horne.

Douglas Norris

8 de abr. de 2015

Service was efficient and quick. Staff were friendly and helpful. I had a question which was answered and appreciated.

Juliet Denton

4 de abr. de 2015

Love my Fusion! My experience was awesome! I will gladly recommend Robert Horne Ford to all of my friends!

Lonita Murray

1 de abr. de 2015

Did not have an apt for my oil change, but was given excellent service in a timely manner.

William Runyan

31 de mar. de 2015

Pleased with all that took place except hourly rate, I feel that $118.00 per hour is exorbitant. I know that you are in business to make a profit but please show a little consideration to the individual paying the bill.

Douglas Ewen

31 de mar. de 2015

2012 Ford Focus Transmission problem. I understand that I need transmissions seals and clutch removed. The parts are on backorder which are expected in 6 - 8 weeks. Normally this would not be a problem.NOW it is a problem. The transmission continues to upshift and downshift while driving normally. The engine lignt is now on. The car is now garaged waiting for parts.

Pamela Irvine-pearson

29 de mar. de 2015

Bought a Ford Edge, Salesman was very helpful, not pushy, answered all of our questions. This is the second vehicle I bought from Robert Horne Ford in Apache Junction (bought a Mustang last year). I will continue to come back to this dealership. Pamela Irvine-Pearson

Andrea Porras

21 de mar. de 2015

Buick lacrosse. Service was excellent. Representative was professional and courteous.

Valdon Teeples

18 de mar. de 2015

2014 Transit Wagon - Excellent staff - no pressure but helpful finance experience. The only problem is the time it's taking to pay of our trade-in. We have to come up with another payment on our traded car because of this. I know we'll recover it later, but it was not planned. Other than that, everything went smoothly. I've put over 1,000 miles on the Transit and everything works fine. Milege estimates on the display are consistently about 2 more mpg than I actually get. I take the mileage and gallons at every fill up and divide to get actual mileage. When I get 22 mpg, the display will say something like 23.8 mpg. I reset every time, so I know this is not using any other data. Overall, we really like the vehicle.

Gary Rohweder

18 de mar. de 2015

great job and service I would recommend your service department to others for sure

Dennis Mills

18 de mar. de 2015

I recently brought my 2006 Focus in for service because the Check Engine light had come on.The Service Technician, Roy, kept me well informed with the progress on finding the problem, and what the expected cost would be. Since parts had to be ordered, my car had to remain at the shop for several days. I was transported to Hertz car rental, and was able to rent a car while my car was in the shop. And I was able to return the rental car directly to your dealership, when my car was fixed. During the time my car was in the shop, Roy kept me informed of progress on the repair. Since the repair was made, the car has been running great.

Alan Rau

18 de mar. de 2015

Great buying experience. Internet sales dept was fast and efficient .

Randall Wagoner

17 de mar. de 2015

First time buying a car from there. Dale Hickey was great to deal with very honest and straight forward and really worked with me. Made me fill important just not another quota. I would recommend anybody to go there......

none

16 de mar. de 2015

I am happy with the car I got and the best ever customer service . Corey was wonderful and knew his job well. Joe made the financial part an easy process. Both are outstanding in their customer service skills. My son bought there in 2005 and always talked about how well he was treated there and that is why we went there today. I plan to keep the car for a long time but will definitely be back when I buy again. Thanks so much.

carol stanton

16 de mar. de 2015

Our visit to Bob Horne Ford was the absolute best experience ever at a dealership! The Sales Professional we worked with, Tony Petriccione, was extremely knowledgable about the vehicle specifiations and took the time to genuinely listen and understand our needs.

Kenneth Drake

15 de mar. de 2015

You all are always so nice, thanks for always treating me and my husband like a person and not a number.

Mick Carl

13 de mar. de 2015

Staff was very friendly and acted like they wanted me to come back.

Dorothy Chappell

13 de mar. de 2015

The folks working behind the service desks were swamped, but they are all congenial and conscientious.

Gerald Shaske

12 de mar. de 2015