Nicole

15 de mar. de 2016

The whole process was easy, from making an appointment to checking out. The waiting room was comfortable and inviting. I will be coming back for future oil changes.

Clifford

14 de mar. de 2016

Our sales person, Ken, was great! We were so happy that he was not pushy but offered to show us the car fax and was able to relate looking for a dependable safe car for our daughter. That gave us reassurance that we were getting a good car.

Emily

14 de mar. de 2016

Tim was great, he was very knowledgeable, helpful and friendly. He was patient when I made my decision, even when I kept changing my mind he was there and supportive.

Oswaldo

12 de mar. de 2016

Courtesy, efficiency, advise. Eight years with this Honda dealerhas always been as good as this last one. The only wrong thing is this survey. I keep pushing the submit button an my computer is frozen.

Alex

12 de mar. de 2016

Very fast turnaround. They were able to get our car back to us the same day we dropped it off and everyone was very nice

Gary

12 de mar. de 2016

That you use Mobile One engine oil. Very clean customer sitting area and super fast in /out time, no long waiting time ! Very nice.

James

12 de mar. de 2016

Very friendly staff. Were able to answer questions quickly without having to go and search for the answers. The showroom was very attractive and inviting.

Jennifer

12 de mar. de 2016

Kind and friendly. Showed us the highlights of vehicles without being obnoxiously pushy. Sales people are great to work with, very helpful and knowledgeable.

Andrea

11 de mar. de 2016

My vehicle was ready in a timely manner and Leif explained exactly what was done. Very clean and comfortable waiting area.

Randal

10 de mar. de 2016

Ken was a very good sales person. He covered the many features available on the Malibu. He also took the time to help set up my phone via the Bluetooth. He answered all of my questions and I felt like he was working with me rather than just selling a car.

Jessica

8 de mar. de 2016

I like that I work with the same people (Leif). The price is well worth the value. I trust the service I receive. Everyone is nice too!

Mark

7 de mar. de 2016

Scheduling was quick and easy.Dave was friendly and very helpful.Facility was up to date and very clean.I would highly recommend Rock County Honda.

Kathleen

4 de mar. de 2016

Chatted with friendly staff and browsed cars. I am typing to get to twenty words. This is unnecessary. Ugh. Ugh.

Kathryn

4 de mar. de 2016

Salesperson tried to get best price available for me. He compared the lease price with options if I purchased the leased car I was returning. For someone who has a hard time understanding numbers the proposal was presented in a way that was easy to understand. Thank you.

Vic

3 de mar. de 2016

Service performed within the time frame quoted. Pleasant waiting area. Complimentary beverages. Attached to show room. Good lighting in waiting area.

Erika

3 de mar. de 2016

Had an awesome sales representative that I've worked with in the past. Knowledgeable with the variety of options and services offered. Kept in communication over a period of time as I made my final decision.

Larry

2 de mar. de 2016

Professional staff and facilities. Didn't do more than what was anticipated. The total bill came out to be less than expected. Received a loaner car for the day.

Mishel D

1 de mar. de 2016

The gentleman who checked me in was very kind and helpful He explained every question I had and was accurate.

Leonard

29 de feb. de 2016

Blake , our salesman, was very knowledgeable and explained everything we needed to know about the car. We liked the low key no pressure buying experience. Excellent dealership!

Penny

28 de feb. de 2016

Knowledgeable salesman, no pressure, quick easy closing, beautiful showroom, an altogether pleasant experience. I would highly recommend Rock County Honda!

Marci

28 de feb. de 2016

Several in stock vehicles and very simple negotiations and turnaround. Bernie Bailey took very good care of us even when the dealership was shorthandee for delivery.

Robert

27 de feb. de 2016

Service was fast and fairly economical. Often, people avoid dealership service because there is a perception of higher costs.Complimentary tire rotation when tires are already removed for other reasons.

James

25 de feb. de 2016

Bernie worked with us to get what we want.And our new payment was nearly the same as my payment on my 2 year old trade.

Jennifer

24 de feb. de 2016

The convenience of scheduling a time to come in, speediness of doing the services was all very good, would of liked a car wash. That would of really impressed me.

Navneet

24 de feb. de 2016

Bernie, the sales person answered my questions in a completely honest manner and did not seem pushy at all. I have taught marketing at a college, and I was impressed at how he first tried to understand my needs before discussing any of the cars. He is an asset to the dealership.

Delayne

24 de feb. de 2016

Everyone is very friendly and thorough. Every question was answered and we never felt rushed. We've done business with Rock Cty Honda for years and will continue to do so.

Brian

24 de feb. de 2016

The human service was excellent and the service to my vehicle was exceptional. A slight hiccup when my online appointment could not be found, but there was no hesitation in getting me right in.

Justin

23 de feb. de 2016

Everyone I worked with tried their best to make sure all my questions were answered and I was taken care of.

Pamela

19 de feb. de 2016

I liked the helpfulness of the salesperson. He helped me find ther right car for me. I am also very happy with the finance manager, he made the payment plan work for my budget. The dealership is spotless and has a very inviting feel to it. Love the hot chocolate.

Helen

19 de feb. de 2016

Salesman took time with us to explain car details and offered help with questions that may arise after driving for a short time.

Lonnie

17 de feb. de 2016

Friendly, knowledgeable staff. Very helpful taking the time to help me understand the features of my new car. Really enjoyed working with Tim Thompson. Very clean upscale dealership. Nicely done!

Aimee

16 de feb. de 2016

Tim at Rock County Honda is great. He makes you feel comfortable. Very approachable. No sale pressure from him. Always cheery and loving life just like last time I bought a new crv in 2011. Tim I give 5+ stars.

Rolland

16 de feb. de 2016

The staff was friendly and knowledgeable. They kept me informed throughout the entire repair process and worked exceptionally well with my insurance company.

Renee

15 de feb. de 2016

My car was on recall for oil consumption and they fixed it without any problem. Leif the service manager was very helpful.

Dee

14 de feb. de 2016

Friendly and comfortable - No worries of being misled or upsold things I don't need. Just honest, experienced work. Alterra coffee and HGTV on the tv while I waited. Honestly couldn't ask for a better car repair experience!

Cecil

11 de feb. de 2016

I really appreciate the friendliness and expertise exhibited by the technicians. Service was scheduled promptly and completed timely. Very satisfied!

JimT84

11 de feb. de 2016

They only took an hour to troubleshoot the my idle problem, saying that it was definitely the idle air control valve. After keeping the car an extra day, they still couldn't get the car to idle right. They said it definitely needed a new idle air control valve, but on the drive home the dealership, it threw a idle air control valve code, and ran as bad as ever and they still charged me $500 for all my trouble and would not do anything more without charging me even more. I also found that the tech didn't refill the coolant after changing the idle air control valve, which is necessary as coolant runs through it, and I found chocolate smeared on the driver's door. I am disgusted with this place, poor service, incompetent and sloppy techs. Do yourself a favor and go somewhere else.

JimT

11 de feb. de 2016

Charged me $500 for a part and installation that ended up throwing a check engine light on the drive home from the service. They kept the car a day longer than they originally said because they were trying to figure out the idle issue only after they had me on the hook for the part that I ended up not needing. I found chocolate smeared on my door and they never bothered to refill the coolant after replacing the idle air control valve. Go somewhere else, these techs are sloppy amateurs.

Nancy

6 de feb. de 2016

Pleasant friendly service - always made to feel we are an important customer! Efficient and expedient at the service department - we like the new (Honda) upgrades to the building.

Teresa

3 de feb. de 2016

Treated with respect. Resolved the problem. Dave was thorough, kind and super helpful. They were able to get me right in.

Ruth

2 de feb. de 2016

The service person answered all my questions. This was my first time to bring in our car since we purchased it six months ago under a service warranty.

Beverly

30 de ene. de 2016

Nice to have the shuttle to the club while car is being worked on. Availability and service always top notch.

Dorla

30 de ene. de 2016

Courteous service person who answered questions Drive in drop off and pick up of vehicle. The facility was clean and comfortable.

Don

28 de ene. de 2016

Friendly, prompt service. No "extra" charges. Very nice waiting room, superior staff. I have already recommended your dealership to my boss (and several co-workers), and they are very pleased.

Douglas

27 de ene. de 2016

no pushing!! Tim was extremely nice to deal with.We test drove 3 cars making it easy to see just what I wanted

Roger

26 de ene. de 2016

Prompt greeting open arrival. Good response to all questions. We felt the salesperson was honest, and up front with all the tough stuff. Credit manager was knowledgeable. We opted for the American Honda finance program. Better then our credit union.

Thomas

26 de ene. de 2016

For us it was a good experience, we were taken care of right when we walked in. Bernie was our salesman, he had us drive two different cars. He took the time to explain everything to us. And after the purchase, he gave us a crash course on all the options. Which was very helpful. We both thought he did a great job for us. The next car we purchase, we will start at Rock county.

Christopher

26 de ene. de 2016

Everyone is friendly and great to work with. Excellent service from Service Department, Body Shop and Sales! Just an easy place to do business with.

Hayley

24 de ene. de 2016

My car was in for a recall and they had it done quicker than anticipated! It was nice to have everything done quick and efficiently!

Roger

23 de ene. de 2016

No pressures and dealing with salesman I have worked with on two other vehicles. Staff very proud and positive about their product.

Carol

23 de ene. de 2016

Friendly, answered my questions, drove me to and from the appointment - efficient and fast. Gave me peace of mind about any problems my car might encounter.

Ellen

22 de ene. de 2016

I called in with one problem and came in with another. I was accommodated within 4 hours with an appointment and helped once I got there within an hour. Everyone was extremely polite and super helpful.

Michael

20 de ene. de 2016

The service was prompt and professional. The waiting area was clean and comfortable. Attention to the individual comes through in all of the areas of the experience.

John

15 de ene. de 2016

The friendly atmosphere and lack of pressure. All questions were fully answered. The salesman was very personable and polite. They went out of their way to meet our needs.

Ronald

14 de ene. de 2016

Burnie Bailey, great guy, no pressure. I test drove 3 cars with Burnie. He was informed and answered all my questions immediately. Above all, he let me make the decision which vehicle was best for me.

Robert

12 de ene. de 2016

My salesmen Tom made it easy for me. Toyota had car that I was looking at. Partly the thing the thing that made me decide to buy my Honda was the Outstanding service .

Susan

12 de ene. de 2016

Timely ordering of required parts and installation, knowledgeable staff, covered under warranty, no questions asked. Recieved a call when parts where available and repair was done the following day.

Jeanette

10 de ene. de 2016

Fast, friendly, on time service. Waiting area and showroom are clean and comfortable. A bit pricey for an oil change and tire rotation compared to other shops in the area.

Edward

8 de ene. de 2016

Fast clean & new service area, every one was very polite. For my oil change I was in & out in about 30 min.

Kimberly

7 de ene. de 2016

How fast they are to get you in and out on time. They explain what was done to the car and will ask you first, if its okay to change more then what you ask to be done

Cheryl

6 de ene. de 2016

LOVE the new waiting area first off! I am always greeted respectfully and my wait is never long. Always great service.

Dawn

5 de ene. de 2016

ease of scheduling maintenance online, work done was quick. I was greeted right away and waiting area was nice to relax in.

Don

4 de ene. de 2016

Did all the work requested. Seemed to be honest and didn't give the impression that extra work was needed so they could charge more than was expected.

James

3 de ene. de 2016

service was right on time and enjoyed cup of coffee while waiting. all that was missing was a donut to go with coffee

Renee

3 de ene. de 2016

Courteous service and timely services. Ease of scheduling appointment online which saved time upon arrival. Comfortable and clean waiting area.

Bonnie

2 de ene. de 2016

Fast, easy drive in, excellent warranty on parts. Done in a timely manner. Have needed minimal amount of service on vehicle.

Rex

2 de ene. de 2016

The friendly service and the great personnel at Rock County. The new remodeled showroom and service areas are very warm and friendly.

Janice

2 de ene. de 2016

After my collision with a deer, they made the whole repair experience run smoothly and easily. I appreciate being able to use a no-charge loaner while they repaired my CRV.

Nancy

31 de dic. de 2015

Quick service and the new waiting area is beautiful . The process for making an appoint was short and sweet. I got in right away.

Timothy

31 de dic. de 2015

Nice waiting area. Great amenities. Dealership has recently been remodeled and the showroom and service waiting area have been greatly improved.

Bruce

30 de dic. de 2015

Dave Griffin in body shop is TOP NOTCH. He is great to work with. always gets me and out quickly. He is the only body shop manager that I deal with in town. Thank you Dave. As always, you deliver high quality work and first rate customer service. I be back and I'll send my friends your way. Thanks again Dave.

John

30 de dic. de 2015

Staff is helpful and friendly. The work was done to my request and completed promptly. Once completed explain in layman's terms.

Val

22 de dic. de 2015

did what they were supposed to do in a friendly professional way ... also available to answer questions and follow-up...delivered on agreement

Wendy

18 de dic. de 2015

Everyone was very helpful and in a great mood. They went above and beyond to answer all of my questions!

Robert

18 de dic. de 2015

So far I have had a very good experience. I only hope I will continues to feel that way. The car was ready when I got there. Just had to finish going over the papers to be signed.

David

16 de dic. de 2015

Speedy turnaround from time in the door to out of the shop with work done correctly and for the right price!

Tina

15 de dic. de 2015

Salespeople are awesome and the upgraded facilities are great. Burnie spent a lot of time going over all the bells and whistles on my new CRV.

Carolyn

12 de dic. de 2015

Tim Thompson Did a Great job of Explaining every feature on the CRV we purchased. Very nice facility after the remodel.

Carol

11 de dic. de 2015

Pleasant employees. Courteous service. Clean, beautiful facilities. What more can I say that I haven't already said? I'll continue to use Janesville Honda.

Lucie

11 de dic. de 2015

Was friendly and listed to me when I asked some questions and answered them. The oil change was done very quickly and I was on my way home.

Pamela

5 de dic. de 2015

Very efficient people and very helpful. Nice to be able to get in and out without wasting my time.Great new facility also.

Anne

3 de dic. de 2015

Beautiful waiting area! Professional staff. Timely repairs too.I was quite pleased with the over all service experience. Thanks to all.

Barbara

29 de nov. de 2015

Very Helpful salesperson. Second car I purchased from him. Took me through all the info on the car. Told him I was hoping that things stuck in my mind. Lots to learn. Also great finance guy.

Teryn

29 de nov. de 2015

Experience for first time car purchase was great due to excellent staff, service, product delivery at a very nice facility

Jonathan

25 de nov. de 2015

Everything was timely, professional, and either met or exceeded my expectations. Waiting room was great. Good internet, good free coffee, and very clean restrooms.

Deborah

25 de nov. de 2015

Everyone was friendly and the new waiting area is terrific! The coffee and magazines are appreciated. The service on the care was done in a timely manner.

Susan

23 de nov. de 2015

Prompt, professional and courteous service. Love the remodel and the customer service area is very accomodating and comfortable. Kim is great!

Dennis

21 de nov. de 2015

Tim doesn't beat around the bush. Doesn't waste my time.I live in Winnebago IL, and we do a lot over the phone. He is trustworthy, fun and upbeat! I've bought 6 Hondas in 8 yrs., 5 from him. :-)

Theodore

21 de nov. de 2015

Great service department !So glad to get my new tires and brakes before this snow.Staff is always friendly and helpful.

Ellen

20 de nov. de 2015

I went in because I had a problem. In their very busy schedule they found a time I could come back for them to check it. They took care of me the way they always do.

Allen

19 de nov. de 2015

No pressure at all by the salesmen, all salesmen were friendly, helpful, and very knowledgeable. Will be going there for our next vehicle without question.

Mary

18 de nov. de 2015

Straight to the point no double talk salesmen very knowledgeable on vehicle all transactions were completed in a very timely matter and very professional

James

17 de nov. de 2015

Blake was professional totally unlike many of the "used car salesmen" I've dealt with over the years. He did what he said he would do when he said he would do it. Buying a used car can be unpleasant at best. He made it pleasant.And I appreciate the fact that Rock County Honda didn't high pressure me to buy an extended warranty...didn't even mention one. Thank you!

Vicki

17 de nov. de 2015

Check-in process very efficient. Leif is always pleasant and helpful. I appreciated getting an explanation of the safety recall on my Civic.

Kamlesh

15 de nov. de 2015

Prompt and courteous service, nice new facility and a place for computer work as well as playpen for children. I would definitely recommend this dealership for excellent and honest service

Michael

12 de nov. de 2015

A very good experience. Mike Flynn did an excellent job as before and we quickly had our new car. We are happy to give you our business.

Carol

12 de nov. de 2015

I like the new "lounge waiting area" for the patrons. It is nice to have a separate area for small children to play in while parent is waiting for car service.

Eliot

11 de nov. de 2015

Everyone is easy to deal with from the advisor Leif to the cashier Kim. I enjoy having my Accord serviced here. Now even more with the remodeled customer waiting room and the flat screen TV.

Rachel

11 de nov. de 2015

I loved my sales associate Tim. He was nothing but kind to me and treated me fair. I also couldnt be happier with my purchase.

Jan

8 de nov. de 2015

Faster than expected and always courteous. Very nice facilities. Never try to sell you something you don't need.Get you in and out with work completed right the first time.

John

5 de nov. de 2015

I was very satisfied that the dealership matched a competitor's price. I didn't want to have to drive to Madison for service, etc. but I would have if the price had not been met.

Katherine

5 de nov. de 2015

Tom, my salesman, worked for me not the dealership. He explained the whole car & made sure I understood it all. Mr Kirby was very nice, he also made sure I understood all the terms. Great experience. As a senior & widow you always worry if someone is taking advantage of you.

Leah

5 de nov. de 2015

It was quite a busy day . The gentleman who was the service writer was very knowledgable and worked me in as soon as he could.

Kathy

4 de nov. de 2015

I was very pleased that a loaner car was available, the paperwork was a bit of a hassle but it was worth it.

Teresa

4 de nov. de 2015

Everyone is pleasant and respectful. I did not have an appointment but they took care of me. They used top quality Honda lubricants and filters and still had a low price. Very, very pleased!

Diana

3 de nov. de 2015

Burnie Was very easy to work with. Whole experience was very positive. Have already recommended this salesman & dealership to others.

Kevin

2 de nov. de 2015

Leif took very good care of us (as usual) and always goes the extra mile (or 10)! Very attentive to customers.

Melissa

2 de nov. de 2015

painless. Comfortable new facility with WIFI. I had to return after a few minutes as the tire indicator light was still on and they took care of it right away.

Douglas

2 de nov. de 2015

Leif i technically correct in all aspects of his job, and as important, his cheerful personality is welcoming and always makes me, or my wife, feel like the most highly valued customers! I also appreciate the effort and cost that went into the "makeover" of the dealership. The waiting room has comfortable seating, and chairs are spaced such that I don't fell like the other customers are right of top of me. The complimentary beverage service is a splendid treat, too!Having a shuttle ride back to my home after vehicle drop off is a very, very much appreciated service!

John

1 de nov. de 2015

Nice waiting area. Very courteous staff. Excellent service. Everything was great is that 20 words yet? I guess not. This is an annoying requirement

David

30 de oct. de 2015

JESSICA WAS WONDERFUL. TIMELY AND COST EFFECTIVE SOLUTION TO MY NEEDS. WILL DEFINITLEY RETURN AND RECOMMEND TO FRIENDS AND FAMILY

Sue

29 de oct. de 2015

I only had to wait about 1/2 hour for an oil change and everyone was courteous. Very nice waiting area.

Dan

28 de oct. de 2015

Dave G. & office girl VERY nice professional to deal with it felt more like a vist with family. Mech did great job.

Nancy

28 de oct. de 2015

Efficient! Everything that was to be done was explained to me, very politely. Wonderful waiting room and good coffee!You even took care of the steering wheel recall notice I received the day before! That's great!

Jamil

26 de oct. de 2015

I researched the Honda CR-V EX AWD Urbam Titanium. The Rock County Honda Team helped me. Win Win. Thanks, Happy Halloween!

Vonda

23 de oct. de 2015

Friendly staff, very helpful. Explains the work that needs to be done, and the reason for the work. They also check many other car functions to see they are in working order.

James

23 de oct. de 2015

Great People with the customer service as a priority. New waiting area is excellent and comfortable area to wait for the service to be completed.

Michael

23 de oct. de 2015

You were open on Saturday, I got in after a short wait without an appointment, the technician was talented and knew what needed to be done to correct the problem and did it, the person who checked me in and out was helpful, understanding and courteous

Everett

22 de oct. de 2015

the staff is friendly and helpful in getting the needed service completed in an efficient manner and the waiting area in very comfortable

Kirk

21 de oct. de 2015

Ease of ordering. We contacted the dealer the day the Honda Pilot was released. Bernie (Bailey) our salesperson was extremely helpful. Our Elite had to be ordered and Bernie kept us well informed and updated about the status of our car. When our car finally arrived, Bernie was very friendly and thorough, explaining all the features that our car had to offer.

Michael

20 de oct. de 2015

Burnie knew everything there was to know about the vehicle, was friendly and engaging, and gave me a very fair deal.

Mary

19 de oct. de 2015

Always professional, prompt and everyone is very helpful. Love the new waiting room. Nice to be sitting in the waiting room and your sales guy Tim Thompson, walks through showroom spots me and takes a minute to come over and say hi. With so many customers, wouldn't even think he would know me. He's the best!!

James

18 de oct. de 2015

I missed my first scheduled appt. they were understanding and rescheduled it. The staff was friendly, courteous, dealership was clean, very nice set up, coffee was good and appreciated -- work was done in good time --

Gary

16 de oct. de 2015

Easy check-in and out. Good hours. Friendly service managers. Nicely remodeled facility looks like a totally different building! Very clean!

Richard

16 de oct. de 2015

On time - nice waiting area - service everything that was that was identified and committed to. Friendly courteous up to date service and office staff.

Kara

16 de oct. de 2015

I was just bringing my car in for an oil change but the staff was so helpful and courteous. It's not like those places who try to up-sell you on everything. If they recommend something it's because you truly need it. It's nice to have a place you can trust. Oh and the new customer waiting area is it great!

Lisa

14 de oct. de 2015

I've found that the sales department is friendly, sincere and very helpful. They make purchasing a new or used vehicle a smooth process.

Amy

13 de oct. de 2015

Easy fast friendly...Mike and Kirby were awsome..fair trade in value. Love my new civic...will return to buy my next new car..

Pamela

10 de oct. de 2015

Dave and Jessica in the body shop were wonderful to deal with. They did a terrific job on my car and went above and beyond what they had to do. Fantastic experience!

Larry

3 de oct. de 2015

The staff at Rock County Honda is very courteous! The facility is clean and modern. I highly recommend this dealership.

Daniel

2 de oct. de 2015

Lief in service is always on top of things and makes the visit both hassle and worry free - no surprises is a good thing.

Keresa

24 de sep. de 2015

Dave was very personable an kind, took the time to explain the details of the work on my vehicle. thank you

Janis

23 de sep. de 2015

Marty is always thorough and I feel the service my car receives is worth the 1 hour drive to Janesville

Marika

22 de sep. de 2015

Bernie was extremely knowledgable about the car and its options. Friendly and no pressure sales tractic. Went out of his way to help with sincing phones and going thru the display screen.

Kadee

21 de sep. de 2015

The minute salesman Tom approached me in the car lot, he demonstrated knowledge about the vehicle I was interested in. It was a very positive experience dealing with Tom.

Linsey

19 de sep. de 2015

The man that helped us in the service center ( I believe his name was Paul) was extremely nice and helpful.

Curtis

18 de sep. de 2015

Mike is very friendly and answers all my questions. New remodeling is very nice and looks great. Will do business with them again.

Dale

18 de sep. de 2015

Tom Stemm was very friendly, helpful and knowledgeable. No one was pushy or untruthful which we did experience at other dealerships.

Andrea

18 de sep. de 2015

The newly remodeled facility. Everyone was friendly. They have made the waiting room very comfortable. I would recommend the service department to my friends without hesitation. Leif was very thorough in explaining exactly what was done on my vehicle.

Harry

18 de sep. de 2015

It is a pleasure to do business with the entire staff at Rock County Honda! This is the 8th Honda I have purchased here. Our salesman, Tom Stemm is great to deal with and has a lot of knowledge about the product.

Caroline

16 de sep. de 2015

Thorough! Timely work done! Asked my input on what I wanted to be done! Waiting room spacious! Explanation on work done good! Nice new extension to the building!

Tim

16 de sep. de 2015

Courteous, quick service, very pleased very nice facility, would definitely returnLeif was a wonderful maintenance representative. Great service in all areas

Nicholas

14 de sep. de 2015

No pressure! Really the best new car purchase we ever had. This will be our first stop on our next purchase.

Gary

14 de sep. de 2015

Tim our salesman was very helpful took time to answer all our questions. Very pleasant experience will definitely come back when lease is up.

Mary

13 de sep. de 2015

Our sales experience was outstanding as Tim is very approachable and sincerely wanted to help me find the right vehicle.

Brian

12 de sep. de 2015

Service (oil change and tire rotation) was completed as scheduled and within the estimated time. Wait facilities comfortable, spacious and very clean.

John

22 de ago. de 2015

I had salesman quickly set up my phone system. They also rotated my tires for a minimal charge of twenty dollars.

Kathleen

21 de ago. de 2015

Everyone seemed honest and i never felt pressure at any time. I did my homework and really felt i was treated respectfully and fairly.

Ellen

20 de ago. de 2015

Marty advised me about other things that were needed and how much they would cost. Everything was done well in reasonable time.

Jason

16 de ago. de 2015

The new waiting room and show room were very nice. The speed of service was also good. Would recommend as well.

Carol

14 de ago. de 2015

I've been 'using' Rock County Honda for years~ Love your new look. The coffee machine was fun....Leif, Marty, Kim are like family.

Jeannette

7 de ago. de 2015

Everyone is very nice and helpful. Will answer any question even if it sounds stupid (without looking at you like you're an idiot). I always feel very at home there.

Kathy

7 de ago. de 2015

The work is always done right, on time and for the price that was estimated. The new showroom/customer waiting area is amazing! You don't even mind waiting there for your service work to be done. I especially like the free wi-fi! Also, the reminder e-mail the day before your appointment is especially helpful. Keep up the good work RC Honda!

Devin

6 de ago. de 2015

I appreciate you going the extra mile to service my Civic and making things right. You exceeded my expectations and I appreciate the exceptional service. My car finally drives like it is supposed to and it is thanks to you for taking care of it! Marty was great to deal with as well.

Mike

6 de ago. de 2015

Rock county honda repaired a wear item under warraty,no questions asked. Absolutely unheard-of from many dealers these days. Rock county honda, you far exceeded my expectations and the work was top notch. Again I am amazed at the no hassle service. Maybe other dealers should take notes. I would be absolute confidence in a future purchase.

Susan

25 de jun. de 2015

I was experiencing an SEL event. Service got me in very quickly, and was able to diagnose the problem immediately. Unfortunately the part was not in stock (not in stock at any dealer for that matter), but service provided me part number for replacement. Since I had to get emissions test performed in my home state, I was able to order that particular part and have the out of state Honda dealer replace it. My car passed the emissions test, and problem has been resolved. Had it not been for Rock Co. Honda, I would have not been able to get the logistics in order to pass emission in time. I would highly recommend this dealership service to everyone I know.

Rhoda

16 de jun. de 2015

Leif is a very positive asset to this organization.Great service department!The work on my Civic was completed more quickly than I anticipated and it is running well (and quietly) now.

Michael

13 de jun. de 2015

Ken was very courteous, very knowledgeable about our vehicle, not pushy, patient, and knew what to do to expedite the closing of our deal.Kirby Kleman showed the same professionalism.

Paula

11 de jun. de 2015

Tom Stemm was very professional, pleasant, knowledgeable and patient. I didn't feel pressured to make a buying decision on the spot/same day.Tom spent time on the lot showing me different models and interior color options, never rushing me.I was advised right away of the value of my trade in.I asked about financing and Tom checked the rate and wentover numbers with me. Finance rate was low compared to my bank and other options I checked into.Kirby in financing was very friendly, professional and organized. Never felt pressured to purchase add on options.The other employees at Rock County were pleasant. I felt very welcome there.

Nancy

3 de jun. de 2015

Tim, our salesman was great, he was very knowledgeable about the CRV, not pushing us to purchase and let the CRV sell its self by showing every feature and being excited to show it off. The entire experience was great!

Roberta

29 de may. de 2015

Service manager was polite and explained everything very well. Service was completed quicker than expected. Overall an exceptional customer service experience..

Nicole

26 de may. de 2015

everyone we dealt with was very laid back. they were informative but were not pushy. This was the most pleasant buying experience we have ever had.

Dee

21 de may. de 2015

Leif explained everything very thoroughly and I felt confident that my car was being well taken care of. Everyone was very friendly and helpful.

Daniel

21 de may. de 2015

Guest service is excellent at Rock County Honda. I appreciate the patience, diligence, and compassion RCH employees demonstrate. Thank you for the continued great service Leif Sykora and Elliot Stein!

Mark

13 de may. de 2015

It was a quick in and out service...it should be mentioned however that this was a simple tire rotation, and no more. It should have been easy and fast, (which it was).

Neil

8 de may. de 2015

Service was excellent. Especially appreciated that I wasn't bombarded with recommended repairs that should be done on my van...they simply performed what I asked them to do.

Jonathan

30 de abr. de 2015

I had some body work completed. It was such a pleasure dealing with Dave. Things went exactly as he said it would - on time and on estimate. Having a loaner car was most convenient. Having my car washed and cleaned was super.

William

29 de abr. de 2015

Lief in service took very good care of our 2008 Pilot, and received a fair quote for a possible non-critical repair we may do later.

Louis

28 de abr. de 2015

The people are friendly and the body work done on my car was done in a timely manner. I also appreciated the use of a loaner. My wife was happy that they even cleaned out the car!

Mike

25 de abr. de 2015

Fast, friendly and professional. Good explanation of what was wrong and what would be prepared. No pressure. Fix only what we wanted to fix.

Judith

23 de abr. de 2015

Friendly people, answered questions that I had, very helpful during process of leasing the CRV and with follow up communications

Ellen

14 de abr. de 2015

Tim was great to work with. He was knowledgeable, patient when explaining features. just very nice all the way around.

John

11 de abr. de 2015

Could have over charged me and I wouldn't have known the difference but they did not. Very reasonable and they didn't try and sell me on a bunch of stuff i didn't need

Donna

10 de abr. de 2015

The thoroughness of checking everything even if just getting an oil change. Everyone is really polite and helpful. Always explain everything in a way any customer can understand.

Brian

7 de abr. de 2015

Efficient and Friendly service. Nice new waiting room. Always good with explaining your service and deciding if you need anything else done to your vehicle.

Annette

2 de abr. de 2015

I really liked that Tim was helpful, not pushy. Listened to me and responded to what I said. I liked the way the entire team at Rock County Honda worked with me to get the paper work finished. I was surprised at how smoothly and quickly the buying process went. I love my new car.

James

31 de mar. de 2015

We loved the laidback/no pressure atmosphere. We talked with Mike and Burnie while making our decision and they both were very knowledgeable and informative. We liked the value you saw in our trade-in and your willingness to be competitive. We were impressed that Mike and Burnie have been at the dealership for quite some time . I think that says a lot about the dealership as a whole. It was a great experience!

Jacqueline

27 de mar. de 2015

Friendly, and complete job done on my car. Renovations in progress were very well thought through. Enjoyed new furniture in the waiting room.

Katie

26 de mar. de 2015

The staff was friendly and helpful, the office was clean, neat and modern. I liked the ability to go online to schedule services as well as view what other services I could choose.

David

23 de mar. de 2015

Rock County Honda dealership has quick "in & out oil change" service and Leif is a friendly, competent service advisor.

Teresa

13 de mar. de 2015

Great. No pressure, low price, very knowledgeable, perfect in every way. I bought 9 vehicles at Rock County. Vehicles are spotless. Women will feel comfortable here!

Teresa

3 de mar. de 2015

Great peeps. Everyone pleasant. Quality technicians. Great sales people. The owner sure knows how to hire quality people that stick around.

Shelley

28 de feb. de 2015

The polite staff and the knowledge they have on the vehicle that I purchased. I would reccomend this dealership and also return as a customer myself.

Donald

27 de feb. de 2015

Tom and Kirby were very professional. They provided us with all of the information they need without being high pressure.

Ellen

27 de feb. de 2015

They took care of my car in my time line and did a wonderful job. Also...my car is cleaner than it has been in a long time.Wonderful!

Kathryn

18 de feb. de 2015

I made my appointment online and the entire experience was so efficient. I walked in the door and the first person I saw called me by name! Also - the coffee in the waiting room was awesome.

Diane

17 de feb. de 2015

I was excited about buying a car and Tom was helpful in showing me how the car worked and things went smoothly in the purchase and I left very happy.

Mary

7 de feb. de 2015

Tim took time explaining details about a couple of different cars we were looking at. I had to call Tim with a question about our car several days after we got it. He was very patient with me, and helped with my question.

Kalosh

25 de ene. de 2015

Attention to car's needs. Kept in contact as service was done. Know what is next to come with the car.

Carolyn

24 de ene. de 2015

Always get in on time, coffee to drink while I wait. Service done right, give good explanations of service needed.

Steven

14 de ene. de 2015

efficient, courteous and prompt service. Although service shop was under some reconstruction at the time, my service request was handle without any problems or inconviences

Cheryl

1 de ene. de 2015

I was greeted right away by my first name. Which is a very BIG plus when a long time customer such as myself walks into your business. And the service was also fast even though it was New Year's Eve. I also like the fact that it is always explained to me exactly what was done, what is still ok, and what repairs might have to be done in the near future. Thank you.

Julie

31 de dic. de 2014

the service was quick and done perfectly. We dropped the car off, they called as soon as it was ready and even took care of the airbag recall while they had the car there. We were very impressed with their professionalism and excellent customer service.

Einar

12 de dic. de 2014

Professional courtesy and timely responses to inquiries. Willingness of the service coordinator to check into options to save me money.

Cecil

10 de dic. de 2014

Your service department took the care in immediately on my appointment time and were very efficient, fast and thorough! We love our Honda CR-V and think the world of Tim Thompson, our salesman, who helped us decide to lease.

Vicki

24 de nov. de 2014

Rock County Honda is my preferred Honda service choice. The only thing about my recent visit that wasn't 5-star worthy was the cold and unfriendly waiting area. I was very happy to see the carafe of coffee finally arrive, though. :-)

Daniel

14 de nov. de 2014

Setting construction of the normal service entrance aside, the service provided was very acceptable. They have always met my expectations.

Scott

11 de nov. de 2014

Staff was efficient and polite. Even with the construction going on, they made sure I was comfortable and not waiting long.

Louis

6 de nov. de 2014

I asked for the wipers to be replaced & it turned out they had to replace more then just the blades. Since that was more expensive, the service consultant came & talked to me first rather then "surprise" me with the higher then expected bill. I appreciated that!

Everett

21 de oct. de 2014

I was not pressured to buy extra items that are not needed or service that is not due. The staff is very professional and friendly and the service was completed very efficently

Jessica

20 de oct. de 2014

Everyone we worked with was AWESOME! We usually work with Tim Thompson (amazing) but when we went to test drive a vehicle one day that he was off, 2 other salesman helped us out! We love that we aren't pressured and Tim works to find us the best deals possible.

Ray

17 de oct. de 2014

We were very please, with everyone. They have a great team.All I can say is keep up the great job you are doing. God Bless

Ellen

14 de oct. de 2014

I drove in to make an appointment and was served quickly. When I came in, they were ready for me and checked out everything that was needed.

Jim

11 de oct. de 2014

The staff is always accommodating with requests and straight forward with explanations. I feel I can trust this location with my vehicle and my best interests.

Mark

22 de sep. de 2014

Car was fixed right the first time and and looks great! Also, Dave was very knowledgeable and courteous throughout the entire process.

Fletcher

20 de sep. de 2014

Lief is always easy to work with knowledgeable and able to talk about it, and has always given me straight answers when I have had questions. Also has told me "No, you don't need that" several times when I had concerns a habit that brings me back! Great service!

Mark

19 de sep. de 2014

Everything is so smooth and easy. I arrived for my service appointment on time, was immediately greeted and welcomed. The waiting area was comfortable and had wi-fi available, so I was able to work while I waited. The service was completed in less time than estimated. It was a great experience.

garden

18 de sep. de 2014

The service dept - Leif was very patient and was very honest about the situation with my car. Although I didn't purchase a car, I thought I might have to. Tim T. rode with me on several test drives and was awesome in sharing information and responding to my specific car needs. Although neither could tell me what choice to make in my situation, they were both very helpful. Thanks!

Honda fan

17 de sep. de 2014

I had a problem other dealerships couldn't solve. Rock County Honda found it, explained it simply and the part is on order. They are efficient and thorough. The work was completed an hour early, when does that happen. It may not always happen there, but it really made my day. Plus I got work done in the waiting area, quite and had a whole table to myself. My dealership from now on!

Timothy

23 de ago. de 2014

Friendly staff who take the time to help with auto related issues.we actually enjoy coming to your dealership for service of our car.

Shannon

22 de ago. de 2014

Mike Flynn was very friendly and knowledgable sales person. Loan application process was very quick. Dave Griffin took great care of preparing new car.

Edward

4 de ago. de 2014

Everyone is always friendly and welcoming at Rock County Honda. We just couldn't be any happier with our two Honda vehicles. We never feel pressured or pushed to have any additional work done on our vehicles like we have felt at other dealerships, which is very refreshing.

Jason

28 de jul. de 2014

Very good sales experience. Tom and the rest of the Rock County team were very helpful and answered all my questions.

Kent

26 de jul. de 2014

The service department sent a driver to pick me up at home to drive me back to the dealership to pick up my car.

John

25 de jul. de 2014

The service was quick and efficient. The staff that I had contact with was friendly and helpful. Everything was explained if it needed to be.

Kathleen

2 de jul. de 2014

I've been having my cars serviced at Rock County for years. I appreciate the checking of belts, fluid levels etc. along with the oil change. I feel confident that if anything needs attention, you will let me know.

Dwight

30 de jun. de 2014

This is our 5th purchase of Hondas. We come back not only because Honda is the best but because Tom our sales representative and Leaf in service offer superior customer service. They truly care about the customer and shines through every time you are there.

Paul

28 de jun. de 2014

Section of Cobalt had to be cut out and replaced after accident. Surprised to see it come out looking new again.

Paul

27 de jun. de 2014

Same sales person as last time we went to buy a car (years ago) no pressure. Understanding this is what we have to spend and not pushing beyond that, relaxed.

David

17 de jun. de 2014

Fixed and checked everything i asked for at the prices I was expecting. Did not try to up sell anything

Joann

17 de jun. de 2014

This is my third sales experience in the last seven years with Rock County Honda and once again they did not disappoint... it was excellent!

Maryann

6 de jun. de 2014

Staff respected me and my time. My Honda went in on time and the waiting area is clean and inviting. My Honda was checked out and I was on my way within an hour. It is difficult for me to trust people with my vehicle, but I feel safe releasing my Honda to the guys are Rock County Honda!

Nancy

28 de may. de 2014

Well organized facility. Friendly salespersons who were knowledgeable and helpful. No competitive climate among staff. No pressure to buy - -we were able to look, listen and make our decision without pressure. Mike was very informative as was Kirby.

David

24 de may. de 2014

At the last minute I had to cancel an appointment, Leif was great. He understood the unexpected nature of the cancellation and got me another appointment later in the day.

Patricia

20 de may. de 2014

This is my third lease with Honda and Burnie Bailey. He is knowledgeable, very easy to deal with and gets the job done!

Gregory

16 de may. de 2014

Leif was very professional, making explanations and answering questions. Not pushy, but making suggestions for certain items that would need replacing. I like that kind of an attitude so that the consumer is still in the "driver's seat"! You may be using my husband's name and initial, but this review was written by his wife who was there for the appointment!

Kenneth

15 de may. de 2014

It is truely a pleasure when i have to bring my vehicle in for service. I am treated with the most respect and i feel i am always your main concern!

Ron

15 de may. de 2014

The body shop staff went above and beyond my expectations. The repair work was great, but the best surprise was the interior. I was amazed at how clean the inside of my car was. I was not expecting that at all, it was a pleasant surprise. I didn't buy my car at rock county Honda but just from the great service we always receive I will buy from them next time.

Janet

14 de may. de 2014

Lee's helpfulness in providing objective info for me to decide on the tires for the car. I have dealt with Lee in the past and he is a great asset to your company - professional, polite, helpful. Great guy !!

Gina

13 de may. de 2014

Ken was very friendly and helpful in answering all my questions. Let me take numerous test drives and allowed me to pick the options I wanted in a car. I didn't feel pressured at all which makes the car buying experience much better. Financing was easy and hassle free.

Tonya

6 de may. de 2014

The service advisor showed me my tires and what was going on before they were replaced, very helpful to see the wear.

Susan

6 de may. de 2014

They pay attention to what I want done. They take care of the things that are important. No one tries to seel me something I don't need. Everyone is professional. Service is promt and well done

Neighbor

3 de may. de 2014

You accommodated my schedule and took care of me right away. Thanks so much.

Joey

2 de may. de 2014

The gentleman in internet sales answered my questions & followed up with me in a timely manner.

Judy

1 de may. de 2014

Our salesman, Mike Flynn, was excellent. He explained everything very well and demonstrated the attributes of our new 2014 CRV fully and expertly for us. This is the second car we have purchased from Rock County Honda - the first a 2005 CRV in October, 2004 - and we have experience wonderful service on that vehicle throughout the years. We expect that service to continue into the future on both the 2005 and the new 2014 CRVs. Thank you.

Darla

30 de abr. de 2014

Our salesman, Tom Stemm, was very knowledgeable, easy to talk to, and has a non-pushy "low pressure" style. He knew that we were looking at other vehicle brands and he just explained the benefits of purchasing a Honda product, without knocking the other brands. The entire process from the test drive to the purchase process with Kirby went very smoothly.

Duane

26 de abr. de 2014

Burnie is good to work with. He spent as much time as necessary with me and answered all my questions. He was not pushy which turns me off when car shopping. This is the 3rd vehicle counting our daughters that we have dealt with him. The speed and convenience to do the paperwork is also great. The time spent going over all the new features was appreciated especially since it ran past 6:00.

Shelby

24 de abr. de 2014

My salesmam Tom Stemm was great and explained everything about the car to me. From the minute I walked in until the paperwork was done I couldn't ask for a better experience!

Susan

24 de abr. de 2014

I had an appointment at 9 a.m. but my car wasn't taken into be worked on until 9:40. Why make an appointment if that is how it is going to be.

Mark

24 de abr. de 2014

Very nice buying from Tim. Very calm, more about answering questions than buying a car. Love the van, and when our other car is ready to be traded in, we will give Tim a call.

Mary

24 de abr. de 2014

Tim Thompson and the staff are all very accommodating. Even when extremely busy, they all pitched in to help keep the process of getting me into my new CRV going smoothly and quickly. Tim always takes the extra time to be thorough and explain things carefully. Kirby is great as well. The other staff also were very helpful. Tim even stayed past closing time to explain things to me on my new CRV. This is my 3rd CRV that I have gotten at Rock County! Plus both my adult children have gotten vehicles from Rock County with my son purchasing one car and my daughter is on her second lease with them. LOVE ROCK COUNTY HONDA!

Ann

23 de abr. de 2014

I found Leif very responsive to my questions in the shop. Later I called and appreciated his help since the completed oil change must not been calibrated as required after an oil change. He walked me through that process since I discovered the oil light was on during my drive home. I said I could go through the manual, but he just said he would simplify it since the manual is very comprehensive and not always user friendly.

Barbara

21 de abr. de 2014

Burnie and Kirby made my car buying experience completely painless. They were very friendly, knowledgable, and really took the time to answer all of my questions and explain all of the details of my new car. Great customer service!

June

18 de abr. de 2014

People were friendly. Salesman showed me everything on the van and how to use it. it was great.

David

17 de abr. de 2014

Been going to dealer for 11 years for service on this vehicle. Always friendly, courteous, and pay attention to me when I ask a question. Like being able to make appointments on line, don't have to stop in or call and works around my schedule.

Randi

17 de abr. de 2014

I recently came to the service department. They were very helpful in lining up a courtsey car. Also very honest about the repair I will need in the furture.

James

16 de abr. de 2014

Everyone one is always very helpful, patient, knowledgable and I feel like you give us good deals when we are buying.

Andrew

16 de abr. de 2014

Everyone I worked with was very helpful that I spoke with and made if very easy for me to hop right into a brand new car!

Tyrone

4 de abr. de 2014

Last visit was for an oil change, and I was a few minutes late (10 to 15) from my scheduled time. They still got me right in and taken care of quickly.

Gary

3 de abr. de 2014

The people in the service department are always friendly! The work on my car was done well and I was on my way with no delays.

Eileen

2 de abr. de 2014

You had a car I was interested in, in my favorite color, the salesman was knowledgeable, helpful, friendly - not pushy.

Russell

1 de abr. de 2014

Mechanic was informative, told me what they would do. Consulted with me afterwards. Wait was not excessive. Mechanic seemed very knowledgeable. Waiting area was clean and neat.

Brian

30 de mar. de 2014

The staff was courteous and the oil change, with the inspection, was done in a prompt manner. It was also nice that the service technician inflated the tires up to spec.

Susan

28 de mar. de 2014

Sales rep was friendly, knowledgeable, and non-pressuring. Finance rep very helpful in explaining the entire process. The entire purchase went quickly and was very easy. I will certainly continue to recommend your product and dealership.

Timothy

28 de mar. de 2014

The staff at Rock County Honda were not only friendly (I would expect that) but they were knowledgeable, patient, and most of I felt as if I had been hired as one of their staff. In other words I was made to feel as part of the Rock County Honda Family. Very impressive. That in part was made possible by the sales person Tom Stemm. This gentlemen patiently explained every accessory on my vehicle. He didn't read from a book or cheat sheet but explained everything as if he had engineered the manufactured the vehicle. Very knowledgeable person. I will indeed drop the name of Rock County Honda to friends and family.

CJ

28 de mar. de 2014

Bob Daniel gave me a straight shoot, and a competitive offer. It wasn't the lowest offer; I bought way below invoice. My relatives were very happy with them.

Mark

24 de mar. de 2014

On time, courteous, explained any additional costs and gave me the option to go with the additional work or not

Tina

22 de mar. de 2014

Came in for an oil change. Appointment was at 4:00 and I was about 8 minutes early. I left the dealership 4:49pm.

Michael

19 de mar. de 2014

My wife and I appreciated your low key approach and thorough information. We especially appreciated the finance manager, Kirby, contacting us when it was possible to reduce the financing charge. Everyone was extremely friendly

Alita

17 de mar. de 2014

I really liked the loaner 2014 Honda! Great sales tactic!No pressure to pick up my car and return the loaner when my car was ready - since it was ready when I had a tight schedule. The option to return it Saturday morning was nice.

Doreen

14 de mar. de 2014

I was served on time in an organized manner. It was only an oil change and tire rotation, so assuming it was done correctly (no leaking oil from over tightening or the like) I am pleased with the convenience of a neighborhood business. I can walk home and to the dealership easily.

Peggy

14 de mar. de 2014

MIKE ALWAYS MAKES IT SO EASY FOR ME TO LEASE A NEW CAR. HE IS VERY EASY TO WORK WITH. AND KIRBY MAKES THE FINANCIAL PART GO VERY SMOOTHLY, THANKS TO ALL.

Accord2013

5 de sep. de 2013

So I happened to find the right car for myself but had a 95 mile drive to Rock County Honda. Called ahead and Tom Stemm helped me get all the information I needed on the car. The time it took me to walk out of the dealership with the car was less than what it took me to get to and from the place. The finance team was great and they had everything sorted out quick. Thanks to everyone at Rock County Honda that helped me with my purchase.

GaryG

4 de jun. de 2013

Had sent out for quotes from several Honda dealers. Got a very quick response with a firm price from Rock County Honda. They did not play the "please call to get the best quote" game. They did follow up with a couple of emails and a phone call but nothing pushy. We did go with another dealer because the quote was hundreds less and was much closer to our location. Would consider them when shopping in the future.

TK123

12 de may. de 2012

I received a half dozen quotes from Honda dealers for a new 2012 Accord. On a Monday I was going to a local Honda dealer to pick my car up because they had the lowest price. I emailed the other 5 dealers a thank-you but informed them I selected another dealer because of price. An hour later Rock County came back with the best price. Monday night at the local dealer they decided to play games and not honor the price they gave me. I proceeded to call Rock County from the local dealership to see if they had my car in stock. They did have my car. I went from a wilde terrible experience with Tony to a great buying experience with Bernie at Rock County.

The orchid lady

1 de abr. de 2012

I enjoyed shopping at this dealership. Friendly, knowledgeable and helpful. It was a pleasant experience. Follow-up after the sale was exceptional. Love my Honda CRV.

last time honda owner

27 de feb. de 2012

I bought a car from them and found out afterwards how dishonest they are. Now I cannot get them to return my calls.

Foundmytruck

4 de abr. de 2011

Quality establishment. Sales staff was helpful but not pusy or overbearing. Price was fair. Environment and vehicle were clean and well cared for. I wouldn't hesitate to purchase from them again!