LuciaSerrano

2 de sep. de 2016

This car dealership was a very welcoming, and professional place. The language was not a barrier for my parents. The dealer Sal was very good with answering all of our questions and concerns. This wasn't the only place we had come to for business, but at the end it was the best place we could have decided on. We ended up buying my first car here and they took care of everything.I love my car and there couldn't have been a better more friendly place for us.

Ron

1 de sep. de 2016

I have purchased many automobiles and this was the best and easiest I have ever experienced. Customer centered process that makes you feel right at home. If you want to feel really good after you buy a car or truck, go to Roe's.

AnitaJ

26 de ago. de 2016

We have purchased several cars from Roe Buick because they are so very pleasant to deal with and work within our budget. They know their cars and always seem interested in making sure we are satisfied with them as a business.

Marinosoccer fan

21 de ago. de 2016

This is the second used vehicle that I purchased from Sal at Roe Buick in the last 24 months. We really enjoy the Five stars customer service that we get every time from Sal. We will be buying all our vehicles from Roe Buick. We will tell all our family and friends to buy from Roe Buick.

Ashley

19 de ago. de 2016

Had the pleasure of working with Sal again! He really makes the place complete and can answer all the questions you may have. The car shopping process was a success again thanks to roe!

Al & Rene' Ketteler

18 de ago. de 2016

We have had a great experience dealing with Roe Buick. It all started with our car buying experience. Sal was wonderful to work with. He is very knowledgeable and easy going. We never felt pressured or over sold. Great guy!!We have gotten to know Tim and Jason Roe through having our vehicles serviced. They are always around the showroom and service department and ready for a visit. You don't find that at most dealerships.The service department is another bright spot. Mike and the crew have never let us down. They make sure we have all information and costs before starting any work. We have never been surprised with a higher than expected bill. We have all four of our vehicles serviced at Roe (our Enclave has been perfect since we bought it). Open, honest and upfront.We love the Buick Enclave we bought and can't say enough positive things about Roe Buick. As long as Buick continues to make them and Roe continues to sell them, we will only be buying Enclaves, and buying them from Roe.

Lola Clement

10 de ago. de 2016

Sal Macias was a wonderful sales person. He was able to help answer all of my questions. I came with m daughter and brother and he made them comfortable, also.After the sale, he has continued to be a friendly face when I return to the dealer for minor adjustments.He is a great asset to the dealership.

huskerfans

17 de jul. de 2016

Best buying experience around. They were friendly, fast at calling me back and just a great place to buy from.

ChevyCruzeOwner

14 de jul. de 2016

Sal and the team at Roe Buick in Grand Island were great. So easy to work with and such a great experience. I would recommend everyone to go through them for a car buying experience.

Richard Wadas

9 de jul. de 2016

Great people. Went in for some maintenance on my Buick Encore. Waiting for the mechanic, I started chatting to the friendly sales men. I was informed about a special going on with the Encores, and decided to check my options on trading in my 2014 with a newer Encore. The Knowledgeable staff answered all my questions, and Instead of driving home my car, I drove off with a new Encore. The sale was as easy as the first time I went there. Thanks.

Kelly

3 de jul. de 2016

I want to thank Roe Buick & especially Sal for the great experience. Sal made me feel very welcome and explained everything in great detail. I really appreciate everyone there. I feel they went above and beyond to get me the best deal. Thanks again.

Margarita Avalos

19 de jun. de 2016

This is the second vehicle that I bought from Sal Macias in the last two years. I recommend this dealership to everybody. Customer service in this dealership is always five stars.

Travis

18 de jun. de 2016

Nice, friendly, and knowledgeable employees were very helpful in answering any questions

Larry and Elizabeth Kuta

7 de jun. de 2016

Sal was great to work with during our car buying experience. We are very pleased with all aspects of our recent purchase and would recommend Sal and Roe's to our friends! Thanks!

Paul

26 de may. de 2016

Outstanding and very customer friendly. Our sales person was easy to work with us and our budget and vehicle needs. He kept our name on his list and communicated with us when the right vehicle was available.

Jeff & Jonna

16 de may. de 2016

Sal does an awesome job! He was not a high pressure salesman in any way and very easy to work with. I visited with him on two or three occasions and never felt pressured that I had to buy. When I did decide to buy, he helped make the process very easy. Highly recommended...Great guy!

Lisa

8 de may. de 2016

Sal was very timely in returning my inquiry and was great to work with on purchasing my new car. Appreciated his time and honesty. I will buy there again.

MikeHD

5 de may. de 2016

It was an enjoyable buying experience. Small town feel, no one took our keys only to keep them "somewhere" until we broke down and purchased. Instead, we were treated fairly by a very friendly staff. Shopping for a car was not the dreaded experience of years ago in a larger city. Keep up the good work!!

Geneva (Jenny)

4 de may. de 2016

Our salesman Sal was great! The service, price & vehicle was great too! Was not pushy. Very knowledgeable. Happy I came to Roe.

GITeacher

4 de may. de 2016

The staff was very friendly and helpful. Very efficient with paperwork and getting car ready to go / take home :) The facility is well kept and accommodating. Enjoyed my experience and look forward to coming back!

SkyT

20 de abr. de 2016

Very please with my purchase of my 2015 Buick Regal Premium, Sal Macias was very kind and helpful. He helped me find a excellent car for my first vehicle buying on my own. Found a good deal on a luxury car that was sporty and comfortable.

Anni

19 de abr. de 2016

Excellent process of buying a vehicle, no wait time, paperwork done in a timely manner, courteous and friendly. Felt very comfortable and delivered a truthful presentation of the vehicle I was purchasing.

Keasling

15 de abr. de 2016

Great service. Made the buying process easy. Would definitely recommend to anyone looking to purchase a vehicle.

Ron & Mary

11 de abr. de 2016

Had a great buying experience, no hassles. Sal was very good to work with. They washed the car and filled the tank with gas. Easy and friendly people to work with. Thanks

Mom CA

10 de abr. de 2016

great sales staff, will be referring friends and family

Skeeter

8 de abr. de 2016

We were looking for a used vehicle and our sales person worked diligently with us to find a vehicle that would work for us and in our price range. He called whenever a vehicle came in that he thought we would like and gave us a chance to come and look at it. After 3 tries we finally found one and we are very pleased.

Husker girl

22 de mar. de 2016

Great service and easy to work work. Love my new vehicle!

baseball fan

17 de mar. de 2016

Bought a 2015 Chevrolet Silverado crew LTZ from Sal Macias at Roe Buick in grand island. very happy with the customer service, and I will be buying more vehicles here.

D & D Roth

26 de feb. de 2016

Although weve owned Chevys, Hondas, and Toyotas, and the frequency with which we buy a new one is very low, we lucked out when we met Sal Macias at Roe Chevy Buick. As we were predisposed to buy, he didn't have to 'sell us' so much as give us a good experience with the right handling and information. He nailed it! Additionally, Tommy Velasquez (Business Manager), and Jason Roe (President) were equally professional, welcoming, and listened to our wants and needs. The overall process was a great experience!

Kimberlygi

26 de feb. de 2016

Sal was great to work with. Listened to what I was looking for and put me in the best fit at a great price!

Fair Deal Fan

24 de feb. de 2016

We were interested in a vehicle on Roe Buick's lot. Sal the salesperson was knowledgeable, friendly, and not pushy. He allowed us to take the vehicle for a test drive that lasted over an hour. The negotiating and buying phase was professional and friendly. We will likely buy again from Roe.

Nathan Teahon

6 de feb. de 2016

This was a fantastic experience. Jason and Sal were absolute pros that completely took care of us. I wanted to surprise my wife and Sal put a bow on the car and even had some great acting chops on display to help keep the surprise going. My wife was floored and completely shocked. It was easily one of the best customer service experiences in my life.

Jimmy C. & a new car to me !

2 de feb. de 2016

As I walk in the door a good heart'd person greet's me and ask if he could be some help to me, of coarse I say I'm interested in a vehicle in their lot. The gentleman says, follow me & introduces me to Sal Macias ! What a great feeling I have as we walk out the door onto their car lot. Sal asked me what I was looking for,I said a SUV & off we went, nice automobiles he showed me, but they were out of my price range & then I think the best thing that happened to me, a car that is in good shape & A Buick Lacrosse and he took me around the car from under the hood to the trunk ! I bought this car because of not Sals professional salesmanship, because of his kind positive attitude ! This story could go on, but I don't want to ruin your experience of finding good people there ! Thank You Tim & Crew ! Roe Buick is the place to find your next vehicle ! :-) Oh "Yes I will not forget you, Sal Macias, Thank You "

Pamela55

24 de ene. de 2016

Very professional, great service and well done Thanks for your help with our new enclave. Sal Macias was a very good sales person and helped my wife and I make our buy experience great.

John

22 de ene. de 2016

We had been looking for a vehicle with low mileage and with specific features. Sal Macias took our information and in a short time found a cream puff. He gave us a good deal on our trade in.The whole process was handled smoothly and professionally. We really like the car. Would definitely do business there again.

Kristen Hannon

5 de ene. de 2016

Sal went above and beyond! Will buy from here again!

Jody and Steve

17 de dic. de 2015

I purchased a 2003 Silverado from Sal Marcias I am very happy with the patience of the sales people

C Sammons

14 de dic. de 2015

My experience with Roe Buick and Staff was a very pleasant experience. I have bought a lot of vehicles in my life and normally its not. I hate car shopping and avoid it as much as I can. This is the reason I located the vehicles on line prior to going in person to avoid the salesman pressure. I have to say I will recommend them to everyone I can. No pressure and was friendly, respectful, willing to negotiate and more than happy to work with me. I can't say enough good about my purchase and staff at Roe Buick in Grand Island Ne. Keep up the great way you treat potential customers and customers.

Bob & Jennifer Dobbins

13 de dic. de 2015

This is our second time to buy a car from Roes Buick in Grand Island ..I could not have had a better experience !!! I Have to give the credit for this to Salvador Macias , a Great salesman, who listened to our needs/wants and always steered us to something right for us....as well as listening to our bottom line that we would feel comfortable paying for to keep us within our budget. He was not only a good salesperson but a warm and caring person too. Then I need to mention Tommy V, (cannot remember how to spell his last name) who was not working the day we bought our Buick Lacrosse, but went out of his way to come in and do all the paper work for us just because I mentioned to Sal that he had done it on our previous purchase and we remembered him and what a good job he had done, Once again he did a great job and such a joy to talk to. I was also impressed with the warmth of all the employees when I was in the display room getting ready to leave and wished Sal and Tommy Merry Christmas and Everyone there wished it back to me...So nice to be surrounded by pleasant people. You can be sure I will tell others about our Great Experience ...We Will Go Back!!!

Avid walker.

3 de dic. de 2015

Outstanding experience with entire staff and process.

Vasquez

27 de nov. de 2015

We found a good used vehicle and bought it from sal macias and we are very happy.

lions fan

23 de nov. de 2015

one owner in enjoy my new car my last car I used 15 years.13dodge journey from roe

Jorge Avalos Hernandez

23 de nov. de 2015

We purchased a 2007 Chrysler Van at Roe Buick in grand island. We live in Lexington, Nebraska and Sal Macias came to Kearney, Nebraska to meet us. it saved us about 2 hours of driving. This has been a great experience and we will be buying more cars from Sal, We have been telling our friends and family about our great experience at Roe.

JOSE FLORES

20 de nov. de 2015

SO PERFECT HE SAVED MY CAR FOR ME LET ME KNOW THE PRICES AND THE PREVIOUS OWNERS NO DENTS NO SCRATCHES PERFECT SHAPE! THANKS SAL MACIAS

MSuchanek

20 de nov. de 2015

ROE Buick in Grand Island has top notch staff that go the extra mile to make sure you're satisfied with your new or used car purchase. If you're in the market for a quality new or used vehicle, I encourage you to visit ROE Buick.

Jer and Dad

13 de nov. de 2015

We had a great experience at Roe Buick. Sal Macias provided honest information and was a true professional through this experience. Sal knew what we were looking for and he delivered without the pressure.

Lynn & Joan

9 de nov. de 2015

My wife and I had a wonderful experience in searching for a vehicle which as one knows can be very stressful. Jason, Sal, and Tommy answered all our questions thoroughly. We really feel that honesty, integrity, and values are among the top priorities at Roe Buick demonstrated by these three gentlemen. We never felt pressured or hurried in making a decision regarding the purchase of a vehicle. Without a doubt, Jason, Sal, and Tommy could teach a class in providing outstanding customer service! In addition, we were given a tour of their facilities and met the parts and service staff including the service manager. We look forward to visiting Roe Buick as time determines the need for regular servicing. Also, they provide a great cup of coffee!

Jovani Franco

29 de oct. de 2015

Bought several cars from Salvador . Very good salesman always get great deals .

Phyllis Clark

26 de oct. de 2015

Great experience at Roe Buick. Salesman very helpful and steered me into a great buy. Very willing to address all issues and went beyond to be helpful. Everyone in the business helpful and went out of their way to meet me and talk to me about all information needed. Would recommend this dealership to anyone looking for a great buy.

SusanK

22 de oct. de 2015

This was the second car we've purchased from Roe Buick. We are always pleased with the service and friendliness of the staff. Always nice, helpful, and never too pushy! Sal Macias was very helpful and friendly. If you're in need of a new car you should definitely go visit Sal at Roe Buick!

Javier, Marino

22 de oct. de 2015

Was car shopping for a used vehicle for our family , and we found one at Roe Buick. We bought it and are very happy with it. We will be buying more vehicles from this dealership in the future.

Ernesto Sanchez

14 de oct. de 2015

we purchased a 2012 Chevrolet cruze and we really like the car. Our salesman Sal Macias was great. We will be buying more cars from Roe Buick.

Darcy

6 de oct. de 2015

This was our second time purchasing a car from Roe Buick. We live in Lincoln, NE and found that Roe Buick and their staff were very responsive to our wants and needs. We told them what we wanted, we handled everything over the phone and via e-mail. Roe was prompt in their responses and bent over backwards to make us happy. We drove to GI after work on a weekday and they stayed beyond opening hours so that we could sign papers and pick up our car. I was very impressed that after our initial contact with Roe Buick, the owner, Jason Roe, contacted us on a Sunday morning to make sure that we had been contacted by his staff and to answer any questions that we may have. He also was there when we picked up the car to greet us and thank us for our business. Once again, it was a great car buying experience! Thanks Roe!

Margaret Kucera

3 de oct. de 2015

Great service! We went into trade and buy and everything went very smooth.

Bork

30 de sep. de 2015

The staff was all very professional and customer service orientated. From the sales staff to the financing dept. to the ownership, they all did a great job with customer service. In the past, I've had work done on another Buick at their Service Dept. The did a full examination of the car to try and determine the problem. In the end, they were not able to find the problem, but to my amazement, they did not charge me for their time which was significant. They are humble in their skills and profession knowing that their service to the customer after the sale is what strengthens and maintains their dealership.

JudyS

20 de sep. de 2015

Great information and professional conduct from Sal M. the salesman. Closing on vehicle went smoothly, and was ready for a speedy conclusion. Handled by Tommy V. Nice clean, well organized, and efficient dealership with Todd as the manager.

Cory R.

20 de sep. de 2015

Sal, and his excellent service made me the proud owner of a used subaru impreza WRX. He had the car car ready to test drive as soon as I got there. Had a wonderful experience.

T & J O'Neill

18 de sep. de 2015

Having dealt with Roe Buick for 35 years on all our vehicles we again found them to be fair, pleasant and felt no pressure in our dealings. All staff were friendly and accommodating. Sal and Tommy were great.

Brandi

4 de sep. de 2015

Amazing experience from start to finish. A big thank you to Sal Macias for taking the time to come and pick me up in Lincoln tand dive me to Grand Island to pick up my new vehicle and also to Jason Roe for keeping me updated and walking me through every step. Great group of people. I will definitely use this dealership for future purchases!

jeff schwieger

28 de ago. de 2015

new car vary good. great service all the time from mike service manager.. salesman sal macias helps me when needed.

Lonnie Schockley

27 de ago. de 2015

Bought a 2006 buick lacrosse from salesman sal macias. great car, and thank you very much to all the staff for the great service. i will be buying more cars here.

daniel Chavez

26 de ago. de 2015

I bought a 2008 buick enclave from sal macias at roe buick in grand island,ne. and i took it in so they could do some repairs to it and they did a good job at it.

Dick and Cindy Salsman

25 de ago. de 2015

We had a very good experience at Roe Buick in buying our new Enclave. Great customer service by Sal Macias and Jason Roe. We would highly recommend this dealership.

N. and A.

25 de ago. de 2015

Sales Person very helpful in explaining features of vehicle we looking. Very courteous and friendly. Appeared to be very knowledgeable about the vehicle we were looking at. He answered all of our questions. All personnel were courteous and friendly.

Shantell

24 de ago. de 2015

I met Sal on a he found be one owner'11 equinox and he was so personable and understanding! He listened and found me a perfect fit for a good price! I have air conditioning for the first time!!! Happy customer!

Ashley

21 de ago. de 2015

The staff here was amazing and well educated to help me understand the buying process. Pricing was well set and I love my car!

second hand "roes"

19 de ago. de 2015

I just bought my second used car from Jason Roe. Super car, affordable payments, friendly, honest service....another "rosy" deal from Roes! See you again!!!

Steve Osborn

17 de ago. de 2015

Great sales service from Sal Macias. The car was ready for a test drive when we arrived and he did an excellent job explaining the cars features. Very friendly!

adam127

14 de ago. de 2015

very helpful and got me the price I needed. Sal Macias treated me very well and asked any questions I had very thoroghly and got the car ready for me to go.

New red wheels

10 de ago. de 2015

Recently returned to this dealership in my search for a used vehicle. The sales staff was very helpful and worked hard to find just what I wanted, all within a very short period of time .My wife and I were very happy with our new red wheels! Have used this dealership for 3 previous purchases and have always found their staff and management, friendly, helpful and very knowledgeable about their inventory. Their follow-up service when needed has always been helpful and accommodating to my schedule.

Jeanette Brockman

10 de ago. de 2015

Sal was very personable and knowledgeable about the vehicle. He made us feel very comfortable and answered all of our questions. We will be return customers.

Carmelo Ramirez

9 de ago. de 2015

Bought a car from Roe Buick salesman Sal Macias. Excellent service and treated well very happy with the deal!!

Lonnie and Sandy Mazour

1 de ago. de 2015

We were really impressed with the ease of doing business at Roe Buick. Jason and Sal made purchasing a vehicle a positive experience! We highly recommend this dealership!

HappyCamper

1 de ago. de 2015

Had a great experience working with Sal Macias. Came home with a very nice 2012 Chevy Tahoe. This dealership is top notch! No pressure sales, and gave us a very fair deal on the trade in of our existing vehicle. Thank you to Sal and the great staff at Roe Buick.

Lenny and Cindy

30 de jul. de 2015

We shopped for a few months and Sal Macias at Roe Buick helped us get everything we wanted in our 2011 Buick Enclave. They gave us great service and a good deal. Sal called and made sure we were happy.

Tracy

27 de jul. de 2015

Sal was awesome, very helpful and able to find us our vehicle. Got a crack in windshield on the way home and Sal was right on it to get a new one. Great service

Pam Arterburn

22 de jul. de 2015

Sal was great. Great service and deal. We will return. and finance department was great, and very well organized.

Sally Johnson

16 de jul. de 2015

Bought a LaCrosse from Sal Macias, love the car and he took good care of me will be going through him again someday

Huskerbear

14 de jul. de 2015

We bought a 2015 Buick enclave. Excellent service, Sal is great to work with. We will do business there again.

Willis Wochner

11 de jul. de 2015

Bought a 2015 Buick Encore and love it. The Salesman were very helpful and answered our questions. The salesman are very knowledgeable.

El Gori

9 de jul. de 2015

Bought a 2009 GMC Acadia AWD and i like it alot. We love it, thanks Sal Macias for all your help. We came and drove a 2004 Tahoe, and then we drove our GMC Acadia. We bought it and are very happy we did. Roe Buick got Me Approved, and it made it a very easy day for me and my family. We did everything in Spanish.

Dana Krolikowski

9 de jul. de 2015

i bought a 2013 impala from sal in january and my parents bought a car got my first oil change free i am happy with the service

bob and jennifer

6 de jul. de 2015

Customer service was a Five Star.....we had no intention on purchasing this vehicle but Sal read us well and showed us a Chevy Captiva which was exactly what we want/need...I know we will be very Happy with it and so will our dogs.

Michael Burson

27 de jun. de 2015

We bought our 2014 Tahoe from Sal at Roe Buick. It was later in the evening when we were dealing with Sal on trading our current vehicle for the Tahoe but they didn't hurry us or pressure us into the purchase. We make the purchase and felt it was a very good deal. Jason and Tim Roe also stayed around in helping with the deal. The paperwork went smoothly and we left that night with our new Tahoe. We have also had good service thru Mike Frei in the Service Dept. We would recommend Roe Buick to anyone interested in buying a used or new vehicle.

JM

24 de jun. de 2015

I am very happy with the 2003 Chevrolet venture that i bought from Sal Macias at Roe Buick. I bought it almost a year ago. I have also had my van service and i want to compliment the great customer service.

Tony G.

17 de jun. de 2015

I am from Grand Island, and I was looking for a car; because I was told a recent accident totaled my car. As it turned out, my car was repairable, but I cannot say enough good things about Sal Macias. He went over and above to try and help with a car...and we didnt just look at one car! He took his time, and we discussed options with different vehicles and pricing. Without a doubt, if my car was deemed totaled, I would have bought my next car from Sal...in fact, I will be buying my next car from Sal. Sold on his service, knowledge, kindess...and I could speak either English or Spanish in our many conversations! Excellent experience!

Jarit Mejia

12 de jun. de 2015

Bought a 2014 Buick Enclave AWD, Jason Roe was very helpful. I am really happy with everybody at Roe, because they all provide great customer service.

Suvgirl,nancy54

10 de jun. de 2015

I had a very good experience at Roe Buick with Sal Macias and tommy. Sal helped my sister find her enclave and then in turn helped me buy my sisters envoy! Thank you!

Avalos

8 de jun. de 2015

Bought a Dodge Caravan from Sal Macias salesman at Roe Buick. I really enjoyed the Hassle-free buying experience process. Sal answered all my questions about the the van, and i bought it. If i need another vehicle in the near future, i will come back and buy again from Roe Buick. I recommend this dealership to all my friends and family.

Jeanne Williams

6 de jun. de 2015

Jason Roe was very professional and never pressured me to purchase. Asked what I was interested in and found what I requested. Everyone I met introduced themselves and made sure all my questions were answered. Sal Macias was very thorough when showing me all the features and how to operate my new Enclave safely. He spent over an hr. Going over everything and advised me if I had any questions to come back and he would make sure they were all answered. The dealership is undergoing renovations now but everything was very clean and looking forward to seeing it when the project is complete. I was even introduced to the service manager Mr. Fry so when I need Service I would know who to talk to. Tommie was very thorough with all the paperwork process also.

Huskerz55

31 de ene. de 2013

Great staff, easy process and no surprises! Had a great experience at ROE!!!

milfordcatman

14 de ago. de 2010

My experience with this dealership was the worst I have ever had. I contacted the sales department to inquire about a vehicle and spoke to Carey Trowbridge. I wanted to ensure that the listing was correct (Autotrader.com listing). I explained to him that we lived 3-1/2hours away and that we would be willing to come see drive, and pay cash for the car if everything checked out. I was very satisfied that a fair price was offered to us without much hassle. I specifically asked if the car was smoked in and was told it was a non-smoking car. I explained that my wife has allergies and that a smoking car was not an option, at which time Carey assured me that this was not the case with this car. I called Carey to confirm that we would be making the 240 mile trip in the morning. At this time, he assured me that the car would be pulled from the lot and I double checked that the car had not been smoked in and asked if there were any problems we should be aware so that there would be no surprises. He assured me that it was a non-smoking vehicle and had no more than normal wear for a 2007 vehicle. It was a long way to drive, but to this point the entire experience had been very positive and we were assured that we would not be disappointed. We were so excited we arrived ahead of schedule. Carey was busy so Jason Roe went and got the Vibe and pulled it around for us to drive and inspect. Our excitement quickly diminished as the very first thing Jason pointed out damage to the front windshield, but he was perplexed about the chip with spider webbing as well but was going to check to see if his windshield guy would be willing to come fix it. I did find it odd when he pulled the car around that the A/C was running on max and all 4 windows were down all the way, but assumed it was very hot when he got into the vehicle (not that he was airing it out). So we hoped in and took the car for a test drive and inspection. As it was already hot outside we rolled up the windows and prior to leaving the lot we were already very disappointed with the odor in the car and cleanliness of the vehicle. We pulled off in a shaded parking lot to inspect the vehicle closer and determine the exact source of the odor in the car. It did not take long to realize that there was still white pet hair throughout the vehicle in the carpeting. We were hoping this was the main source of the odor but suspected it was not the only culprit. The drivers seat appeared to have many small burn marks in the area that would be exposed between a persons legs while setting in the vehicle. Then when we inspected the spare tire compartment our suspicions were confirmed by the amount of ash present, this was a smokers car! We could not believe that we had traveled 3-1/2 hours to discover we had been lied to by Carey Trowbridge. Upon arriving back at the dealership, we were greeted by Carey and we were asked how we liked the car. We explained to him our disappointment in the car specifically that it had been smoked, it was not clean (not dealership clean), the front windshield was very pitted and chipped in multiple places, the air filter contained leaf material and debris, the alloy wheels all showed corrosion (I dont feel this is normal wear for a 3 year old vehicle, nor have we observed this on other similar cars we have looked at). I expressed to Carey all of these items to which he really had few answers for other than to say that they could repair the windshield and detail the car if that is what it would take (it also seemed that he was embarrassed about the cleanliness of the vehicle, I understand him not expressing this in front of customers). I have never seen a car on a dealership lot that was as dirty as this car and could not beleive they did not service the vehicle. We reluctantly agreed to go inside hoping for some sort of apology, especially for the smoke odor (remember I asked him each time on the phone if the car had been smoked in and was assured it had not been). When I told him my level of trust had diminished he got defensive and that is where our experience ended and we abruptly left. I wish now that I would have requested to talk to Jason, we were so mad and disappointed but rather than make a scene we choose to get on the long road back home. I hope our experience at Roe Pontiac Buick was the exception and not the norm. I felt it necessary to make everyone aware of our experience at this dealership. I conveyed nothing but honesty during this entire experience and could have been spared a wasted day, $100 in expenses, and a long frustrating trip. If after reading this review you still choose to go to this dealership, I would stay away from Carey Trowbridge he obviously cares little for prospective customers and is only looking to make sales.I contacted Jason Roe about our experience and got an e-mail apology from him never from Carey Trowbridge.