Kelly Bartlett

9 de abr. de 2021

Average. Found a better deal elsewhere without being told "we were stupid". Prices were very high compared to other dealers for the exact same vehicles.

Natasha Gwynn

11 de mar. de 2021

My husband was looking for a used pickup and found one he was interested in at this dealer. Several red flags appeared as he was looking at it. First, he was told there is a CarFax report on it but that he has to pay $49 if he looks at it and then buys the truck. What?! Most dealers show it to you for free. He was specifically looking for a vehicle that had never been in an accident. Tristan told him that the CarFax report was clean. Later, he found that it had been in 2 accidents (more details on that later). He test drives the vehicle and mentions that it handles differently when turning left versus right. Only then do they mention that work has been done on it. You would think they’d mention repairs up front as a selling point (“Hey, this is a new part so you won’t have to worry about fixing that”), but it’s only mentioned when he comments on it. He decides to buy the vehicle and signed the paperwork to do so. He didn’t pay for it right then or take delivery of it because he wasn’t planning on buying a vehicle that day and the money we had saved for it is in an account that doesn’t have checks so we’d have to wire the money to them and it’s after 5 pm by this time. That night, he decides that he should look at the CarFax report just in case. So, he orders his own copy online. This is when we find out that the truck has been in 2 accidents! That was a deal killer! He specifically told them he didn’t want a vehicle that had been in an accident and they told him it definitely hadn’t been in one! We called the next day to tell them that we found out about the accidents to which the salesperson (Tristan) replied, “How did you know about those? I didn’t show you the CarFax.”(!!!!!!) We then told him that we bought our own CarFax and saw it there. He immediately handed us over to his dad (who I think is the manager) to talk to. His dad did admit Tristan messed up but there was no apology, or “how can we make things better or win your business “. He just talked about how hard he is on Tristan. He then spent literally 40 min arguing with us, and getting angry when we wouldn’t just buy the vehicle despite being given false information. He talked around our concerns but never actually addressed them and instead would turn it around and try to get us to pity him by telling us how dishonest suppliers of used vehicles are. And he wouldn’t agree to let us out of buying a vehicle that we hadn’t taken delivery of, hadn’t payed for and had been deceived about by his salesperson. I will admit, my husband did make a mistake by signing the contract before he looked at the CarFax. But, we were willing to pay the price for breaking the contract at that point and the manager wouldn’t let us out or take any responsibility for their “mistake”. We had already talked to a lawyer to find out what our rights were. I finally had to bring up going to court to get him to agree to let us out of the contract. He got REALLY angry then! He threatened to charge us several hundred dollars in lost sales (which was ridiculous because the truck never left the lot, it was listed as “Available “ on their website the whole time this was going on and we called first thing in the morning so no one could have even looked at it in the time it was under contract with my husband.) In the end, Tristan’s dad said he’d have to call HIS dad (who is the owner, I believe) to make sure he’d let us out of the contract and that it wouldn’t be “free”. Tristan’s dad (the manager), never did call back. Be very leery about purchasing a vehicle here due to their lack of being forthright even when directly asked, their charging you to see a CarFax that other dealers would let you see for free, and their utter lack of taking any responsibility for the “misinformation” they give about the vehicle’s history. What happened could possibly be considered fraud on their part and yet they didn’t even apologize or ask how they could fix it. Instead, the manager became angry and tried to bully us into buying it. Very unimpressive.

Kim Varney

11 de feb. de 2021

Very friendly salesmen. Professional, knowledgeable and HONEST. I would highly of this car lot.

Austin Robinette

14 de jul. de 2020

Rogers Auto was excellent to work with during the entire buying process. Tristan was extremely helpful and knowledgeable. Nobody was pushing you to purchase a vehicle or trying to sway your mind one way or another. I would recommend them to anybody who wants a low pressure way to purchase a new vehicle. EXCELLENT!!!

Heather Taylor

13 de jul. de 2020

Tristan was wonderful to work with, very personable and we felt no pressure to buy. When did buy, both Matt and Tristan made it quick and painless. It was one of the best car buying experiences we’ve had!