Cassandra

16 de nov. de 2016

Excellent customer service. Very friendly and was very quick. I would definitely recommend them to friends and family in the future.

Sam

16 de nov. de 2016

Service mgr was efficient and the shuttle was so helpful to me. I'm never sure if my car gets scratched though sometimes I

Paul

15 de nov. de 2016

Efficient and fast service. On line scheduling. Courteous staff. Comfortable setting. Attention to detail. Don't need twenty words! I won't rate this survey question!

Patricia

15 de nov. de 2016

Every time I come in for service, I know what they are going to do and how long it will take. it is always accurate.

Richard

14 de nov. de 2016

The salesman are very thorough and take the time to explain all of the options and do not use any pressure tactics.

Bruce

13 de nov. de 2016

Sales representative was very knowledgable and low pressure. Knew details of the car we wanted and was patient in demonstrating these.

Michael

12 de nov. de 2016

Very friendly and thorough. Answered any and all questions. Financing was unbelievably easy and very professional. Would be happy to buy there again

Daniel

12 de nov. de 2016

Quick, easy and fair. No problems. I would recommend them. I purchased a new Tacoma. The process was very pleasant

Loretta

11 de nov. de 2016

I always appreciate dealing with the Rohrich family of service for my '07 Toyota. The dealership is a wonderful experience of having auto service done. The facility is beautiful and comfortable; the service people are friendly and knowledgeable. I will always deal with Rohrich.

Linda

10 de nov. de 2016

Service is always good; personnel very good to deal with. I ran over a curb - they got me in for service on short notice and examined the car for me to make sure it was safe to drive.

Amanda

10 de nov. de 2016

Excellent waiting area. Friendly, efficient staff. I love the communication through email to remind and alert you of your appointment.

Irving

8 de nov. de 2016

Courteous and pleasant personnel who explained what needed to be done clearly and gave an accurate time frame for the work to be completed. They made everything easy. In addition, the waiting areas are very nice and comfortable. Thank you!

Brennan

8 de nov. de 2016

Fast, well performed and reasonably priced. Completed several hours earlier than anticipated, shuttle service pick me up quickly and return to me to my vehicle

Mary Lou

8 de nov. de 2016

Rohrich does not say that you need some work done which you do not need, such as brakes or tires. Other places could tell you that you need these things just to get you to purchase them. they are thorough and honest.

Victor

7 de nov. de 2016

Rohrich had friendly service and knowledge service about a recall on our vehicle. They ordered parts and assured us of a speedy repair to the recall.

Thomas

7 de nov. de 2016

The preventative maintenance work and the PA State Inspection on my 2005 Toyota Prius was performed in a timely manner.

Ronald

7 de nov. de 2016

C.J. King did a great job. Found him to be personable and very knowledgeable. I had told him in advance I was coming, and he had everything ready to minimize the time it took to do the transaction. Followed through with all the things I had requested. Knowing this particular vehicle was one that was subject to the airbag safety recall, it was especially important to me to see iron-clad documentation that the re-fit had been completed, and he was able to provide it. Felt like I got a fair price for my trade-in as well.

Donald

6 de nov. de 2016

good communication. accommodating to our schedule. work done in a timely way. easy to schedule an appointment. good customer service.

Kristina

6 de nov. de 2016

The guy was super helpful, didn't talk to me (young woman) like I was stupid. Which is pretty rare at a car place! Thanks.

Langston

6 de nov. de 2016

1. Staff behavior and personal interaction2. Internet lounge and general atmosphere3. Coffee and pastries in the morning (didn't realize the pastries were just a morning thing. I missed them this time.)4. Complimentary carwash.

Carrie Kelso

6 de nov. de 2016

I received a card in the mail for my Toyota Matrix to resolve a recall issue. I called the number and Toyota insisted that I set up an appointment. Rohrich made my appointment over the phone. I received 2 email confirmations. When I arrived at the scheduled appointment time, the service agent told me, "Someone should have called you. We don't have the parts for this recall and we won't have them for over 6 months." I was very frustrated that they would waste my time like this. I asked to speak to a manager and he said there was no one there. He did not give me the manager's information, but said, "Call Toyota." I said it was their fault but also Rohrich's responsibility, to which he gave me the name of the woman who set up the appointment. Several days later the service manager called me and apologized. He offered to pick up the vehicle and explained the error on their part. The employee did get in trouble for his poor handling of the situation. They did send someone out on Nov 28 to pick up my car and had the work done. I appreciate the Service Manager's work to correct this issue. It is important to report these experiences.This is horrible customer service and makes me never want to return to this location. No excuse for this.

Jeanette

5 de nov. de 2016

Friendly customer service, efficient; the shuttle was quick and the driver was absolutely great. I had a wonderful conversation with him!!!

Blanche

5 de nov. de 2016

Fast courteous service. Kept me fully informed. Washed my car. Clear, easy to understand invoice. Easy to schedule appointment on day convenient for me.

Jennifer

5 de nov. de 2016

The service was fast and thorough (they were doing the inspection) and all the people I interacted with were nice.

Edward

4 de nov. de 2016

Everyone is friendly and treats you like family. Mark is the best GM in the business and I appreciate everything he did for me.

Eric

3 de nov. de 2016

Making an appointment was Convenient and the service was great as always. Thank you for being so accommodating. It was Great to get the air bag recall done at the same time.

John

3 de nov. de 2016

Car was ready when promised. The service representative was courteous and attentive to my concerns. The service was thorough and complete.

Michelle

3 de nov. de 2016

Maryann in service was so helpful when I really needed to get an appt fast. Michael was also helpful and the other man in service- at first they thought I messed up the appointment but they handled it all professionally and kindly. Sounds silly but I also like the coffee in the lounge and the car wash; but it is the service folks who made the difference; whether on the phone or in person.

Nestor

3 de nov. de 2016

I was given all the support to purchase my car. The person who was in contact with me took the time to go with me to an auto service to have a look at the car. However, Rohrich has not given back to me a check that has no payment order by a bank mistake and that was properly replaced by a cashier check delivered by the same bank.

Melanie

2 de nov. de 2016

They were very knowledgeable and took their time with me. No sales pressure and went over every detail about my new vehicle.

Donna

2 de nov. de 2016

I was able to make an appointment within the week. They completed two recalls. They knew I had not had the recall repairs completed. They lent me a loaner car. Everyone was friendly. The waiting room cafe is very comfortable. WIFI is convenient. They washed my car.

Paul

30 de oct. de 2016

Took my car in for a state inspection and service as well as a full detail. Work was done quickly and the car looked great when the detail guys were finished with it.

Bob

30 de oct. de 2016

Just purchased our 5th vehicle from Rohrich Toyota. We exclusively work with Kevin Kinsella and continue to be pleasantly surprised at how up-front, genuine, and helpful he is with the additional support of the entire Rohrich Toyota team.

Kelly

28 de oct. de 2016

My experience was great and so easy! I received excellent service, prompt follow-ups, and customer-service oriented help. Thanks so much for all you do for your customers!

Richard

28 de oct. de 2016

fast service, excellent shuttle service. minor problem to be taken care of this weekend (working around my schedule). clean restrooms and lounge area

John

26 de oct. de 2016

The service man was very nice. He explained what was done and some items that will be coming up in the next few months

Susanne

24 de oct. de 2016

very friendly staff and support staff....willing to help get the best deals.....great car I would recommend Rohrich Toyota to my friends and family. everyone was willing to help....

Christopher

22 de oct. de 2016

Very satisfied with my visit. Completed everything in a timely manner and also squeezed in my state inspection. I always get great service and treated properly at Rhorich Toyota.

Margaret

21 de oct. de 2016

Prompt service. The parts department and service department worked together to answer my questions. I didn't need much done, Routine service.

Bruce

21 de oct. de 2016

I like the high quality of service, and the assurance that things are done right. More doughnuts, please, and maybe croissants?

Timothy

21 de oct. de 2016

Fast, most improved. Love the shuttle and the shuttle driver! I have been going to these guys for 4 years now. They seem to be continuously improving their service staff.

matyas

21 de oct. de 2016

This is the second vehicle I have purchased from Rohrich Toyota, and over the course of the last thirty years, my parents had purchased over a dozen vehicles previously from this dealership. I have always found Rohrich's employees, especially Kevin Kinsella, to be polite, knowledgable, and helpful. Staff at Roerich were never pushy or intimidating, and always show courtesy.

Marylyn

20 de oct. de 2016

Rohrich had a very friendly and courteous staff that made me feel at home and did not pressure me. If they didn't know something, they went and asked. The entire staff treated me with respect.

Laura

20 de oct. de 2016

Sales person put me at ease and was knowledgeable. CJ did a good job of walking me through the buying process.

Michelle

20 de oct. de 2016

Great service, and knowledgable sales people. Helped us figure out what we needed based upon what we said we wanted.

Megan

19 de oct. de 2016

Everyone was friendly and offered great service and very knowledgeable about their products and the services they offer. I would definitely recommend my friends and family.

Cotter

19 de oct. de 2016

Everything was perfect from start to finish. Everyone contacted was courteous, knowledgeable and professional. I have no complaints to register at all.

Jahongir

17 de oct. de 2016

Toyota Rohrich - Friendly staff giving Personal attention. Waiting room + Internet cafe. Overall satisfied with everything. Thank you :)

Andrea

17 de oct. de 2016

Everyone there was friendly and helpful. The waiting area was comfortable and clean. The service was quick and efficient. Great job!

Gerry

16 de oct. de 2016

My new car has many features that require alot of know how and my service tech was very helpful in explaining some of the functions

Irene

15 de oct. de 2016

Friendly and personalized service. Attentive with ready smiles!Doesn't matter how or how new your car is you are treated as a VIP.

Thomas

14 de oct. de 2016

everyone is polite and friendly. They know me when I come in. Treated with respect. efficient at getting work done.

Rita

13 de oct. de 2016

I was not scheduled for an appointment but because I had a dead battery, they responded to my urgent need and fit me in immediately for a replacement.

Teresa

12 de oct. de 2016

That you can request the same service person to work on your car! Big plus, as they get to know your car.

Laura

11 de oct. de 2016

When service wasn't able to be completed, I was offered car in loan - worked out very well! They also alerted me to some other problems I was unaware of and repaired them in a timely manner.

Margot

11 de oct. de 2016

Everything was great, from the speed with which my car was serviced to the fact that no aggressive sales tactics were used to push me to buy unneeded services-- as a matter of fact, I was advised that I didn't need one that I inquired about, which was great because money is tight right now. I appreciate the overall friendliness and helpfulness. For example, I didn't have my current insurance card in the car but had determined I wanted to get my inspection done on that visit. Other places would have had me reschedule, but it was suggested I have the card emailed from my insurance while I was waiting. What a timesaver for me! I never would have thought of it. I am on the Toyotacare plan, so that makes everything easy as well.

Michael

10 de oct. de 2016

The safety recall work was started on time and was performed quickly so I did not have to spend much time waiting.

Nicolas

9 de oct. de 2016

The customer service rep Tom (I'm almost positive that was his name), was superfluous helpful in answering questions and ensuring that my time was a priority. I came 2 hours before my scheduled appointment and really needed it done then and Tom took care of me.

Sharon

9 de oct. de 2016

Service consultant was friendly and knowledgeable. Honest person, understood what I needed, and explained the process clearly. Waiting time was reasonable and waiting area had good wifi.

Mary Ellen

8 de oct. de 2016

Attentive service, good explanation of car needs, comfortable place to wait. Friendly staff. Very competent staff. Good hours for me.

Gail

6 de oct. de 2016

Josh and Kristen were very friendly, knowledgeable and professional. I would definitely come back to Rohrich and deal with them any time,

Karen

6 de oct. de 2016

Polite and knowledgeable staff. Work done on time as promised. Clean and comfortable waiting area. Highly recommend and wound return to this facility.

Herbert

6 de oct. de 2016

Expertly conducted, no fuss, no wasted time and 100% courteous. The customer service area allowed me to get my computer work done and I was soon 'on the go'.

Bernard

6 de oct. de 2016

Made appointment online earlier. Had recommended Toyota services performed at my mileage interval. In a few words:Professional, friendly and efficient!

Robert

6 de oct. de 2016

Kristen Ehman was just great, no pushing, found the car I wanted, even though several other dealers couldn't find it.I thought all of salesman were very friendly.

Madan

6 de oct. de 2016

Mark Corey was the sales person and he was very very helpful. It was a wonderful.visit and they are very friendly and explained almost everything.

Thomas

5 de oct. de 2016

Quick, easy and friendly service. I would recommend this dealership and it's employees to anyone. Keep upThe great work, I'll be back

David

5 de oct. de 2016

My service rep was very polite and worked to meet my needs. The waiting room was very clean, the free coffee was a nice bonus.

Markeya

5 de oct. de 2016

Great customer service and wait time was not bad. Would recommend service and buying at this location. I am a current lease holder and plan to go back

Pbodnar

3 de oct. de 2016

This is the second car we bought there. There was no pressure to buy. The found me just the I wanted when a few other dealerships said there was no availability. I was surprised when they found the perfect car.

Linda

2 de oct. de 2016

Nice staff; quick service. Waiting area is awesome. Everyone made you feel at home. Nobody tried to sell us something as we waited for the car to beat inspected. We even had popcorn!

Amy

2 de oct. de 2016

Service is good and I will continue to bring my car in to this location since the service is so good

Richard

1 de oct. de 2016

The Rohrich maintenance people are efficient, fast, and they do a good job. I really do not have anything more to say.

Bret

1 de oct. de 2016

Got me in and out with no hassles and took the time to explain to me what work they were doing on my vehicle

Joanne

29 de sep. de 2016

I arrived early and was promptly taken care of. The 1 hour appointment took 25 minutes. Everyone was courteous and friendly,

Jerome

29 de sep. de 2016

Quality and promptness. The service representative handllng our visit explained the details of the service, both before and after, very clearly.

Marie

28 de sep. de 2016

Customer service dealing with Rohrich since 1964 and will continue to do so. Should have customers appreciation days at least twice a year to get customers like my self in the buying mood.

Fernando

28 de sep. de 2016

The staff was very welcoming and helpful. The internet caffe is also very convenient for those who need to work or access the internet while waiting for their car maintenance to finish.

Edward

28 de sep. de 2016

At my first visit, I encountered professional, courteous, and friendly service. I will continue to use this service unless compelled to act otherwise. Thank you.

Suresh

28 de sep. de 2016

The customer service was excellent, quick and professional. I always need to wait and their predicted wait time was accurate. They provide the best waiting area for customers

Carlo

23 de sep. de 2016

quick and easy maintainance in and out as soon as possible. Great refreshments and plenty of televisions to watch in addition to nice clean restrooms !

Thomas

21 de sep. de 2016

Very friendly and proactive, took care to make sure I was informed, respectful of my vehicle and schedule, no issues!

Cathy

21 de sep. de 2016

Very professional, honest and efficient! I continue to use this location even though we moved from nearby into the city because of these hard-to-find qualities.

Geoff

21 de sep. de 2016

Wait time was shorter than expected. Had excellent facilities! Staff was exceptionally nice and well knowledgeable. I will continue to Rorich as my Toyota dealership.

Jesse

20 de sep. de 2016

Some dealerships do not actually perform the inspections they claim to carry out. Rohrich seems to actually perform the complementary inspections. The waiting lounge is great, and the complementary muffins are a really nice touch. Also, the service reps are clear, and explain themselves well. Service is also trust-worthy.

Frances

20 de sep. de 2016

I care for my car myself. I appreciate the efforts made by Mike Williams to find a service time to fit around my erratic work schedule. This type of assistance is very important to me. Also, my car is always serviced efficiently and effectively.

Richard

19 de sep. de 2016

Everybody there that I have dealt with has always been very professional and friendly. I know Mark Petrosky the GM,my wife and I always speak with Mark whenever we are there for work on our vehicles. He always asks us how our experience is with Rohrich. We always tell him, that we are very satisfied.

Frances

19 de sep. de 2016

Everyone was nice and the wait time was quick. Best service I had and I would highly recommend them to family and friends.

David

18 de sep. de 2016

Very clear about what services were needed, and the projected cost. Internet cafe is a great feature. Work was done in a timely manner. Very courteous staff.

Susan

16 de sep. de 2016

I am handicapped and they catered to my needs, by coming to me when service was complete! This was a great service

Mary

15 de sep. de 2016

I am anxious to keep my car as long as possible and I know the crew is trying its best to keep me safe on the road

Harry

15 de sep. de 2016

Friendly staff with a good knowledge base of products, our appointments were kept very timely. Would recommend Rorich Toyota to family and friends.

Patricia

15 de sep. de 2016

Speedy, courteous service is always the norm but my recent visit was super! Waiting time was minimal and facilities were spotless

Debra

15 de sep. de 2016

This is the second time I bought here and one lease. Trust is the word that comes to mind when I am purchasing a car. Not knowing dealing as most don't you look to trust someone that is fair to you and to the dealer. I would like to think I have found that in this dealership.

Justin

15 de sep. de 2016

Very quick and easy..said it would take an hour but was already done in 45 min..staff very friendly and helpful through the whole procees

Jonathan

14 de sep. de 2016

Corey Chiodo was extremely friendly, informative, and professional. He made the process extremely smooth and easy. I'd recommend any potential clients go directly to him for questions or for the easiest route to buying/leasing a car.

Robert

13 de sep. de 2016

Work was done in a timely manner by trained experienced Toyota mechanics. The price was fair and Tom was very polite and professional.it was a very good experience..

Joel

13 de sep. de 2016

The experience my wife and I had with our sales consultant MARK CORRY was outstanding. He was knowledgeable, professional, personal. Made the purchase stressless and pleasant.

Alice

10 de sep. de 2016

Nice Lounge to wait for service, wifi. Also had free donuts! Service tech was honest, and it was fast service.

Linda

8 de sep. de 2016

The inspection time was faster than I expected. The costs were pretty much as expected. Staff at check in were friendly and professional.

Rosa

3 de sep. de 2016

The staff that works at Rohrich are very nice and courteous. Tom in checking in my car was very helpful and explained everything I needed to know. The nice man that brought my car out after the work was completed, parked my car so I was able to just pull out easily when it was time to leave. A-plus team

Michael

2 de sep. de 2016

I scheduled an appointment to purchase our leased Venza and they saw me on time. The purchase only took 20 minutes.

Barry

2 de sep. de 2016

Excellent, prompt,courteous service. Service reps are highly professional and attentive. Rohrich sets the bar for service in the Pittsburgh area. Exemplary!

Patrick

2 de sep. de 2016

Quick and easy and the customer lounge was very comfortable. Learned about the shuttle service available and will keep in mind for future appointments.

Sharon

1 de sep. de 2016

The transaction was efficient. I was lured in by a phone call that morning. I had only a 10 minute or so wait for CJ. We came to an agreement quickly (I had taken a test drive prior to this visit) and he agreed to wait until Monday to complete the transaction. That gave time for everything to be ready to go.

Clariza

1 de sep. de 2016

Good Service. Friendly and knowledgable atmosphere. Would recommend to others.Repairs done in a timely manner. All my questions and concerns were answered.

Ripoff1

31 de ago. de 2016

I agree to purchase a vehicle from Rohrich Toyota and came in and stated my bank approved me for a 5 year loan at 2.49%. My vehicle had to be located and delivered. Rohrich pointed me to their finance application website and I said if they could match or do better I would use their financing. When my vehicle came in I arrived at the dealership and they stated I was approved for a loan equivalent to my bank offered loan of 2.49% when I asked upon arrival, being I had great credit. I agree and tried to cash out and leave the dealership with the financing approved at 2.49% from what I was told with Bank of America. Then I was hit with a very high pressure, bait and switch scare tactic to buy extended service agreements and interior/exterior protection plans. I was not interested but was told they provided total vehicle protections and if I want them I had to decide immediately to add them onto the financing and keep the resale value of my vehicle high. I was still not interested in the warranties and protection plans, I was told that the financing person said she was contacted real time by Bank of America and they dropped the rate to 1.79% due to good credit report. I was further pressured into buying the warranties, shown what high repair costs could be incurred on digital parts, and had to make an immediate decision on adding them to the financing. I was throw numbers, and told that it covers all surface, interior and mechanical problems. We also came in later in the evening near closing time, and were pressured, confused with rapid sequences of different plans costs, and did not have time to fully review the service contracts as if we decided later they could not be added onto this special financing. I agree to the warranties, and were added onto the new financing at 1.79%. I was not convinced that an agent at 8pm in the evening was online and suddenly dropped our rate to 1.79%. We are grossly mislead on the financing and extended services plans. I open one CFPB complaint that went to Bank of America they state they have no records of online real time rate negotiation with Rohrich and my loan was approved at 1.79%. The consumer fincance complaint Bank of America said they had no interaction or involvement in the financing with Rohrich, I was advised that Rohrich probably had a loan instrument approved at 2.49 percent with a different institution and had 1.79 approved by Bank of America and withheld the lower rate in order to work the selling of add ons. I had to take the vehicle back to get an exterior paint protection applied to the vehicle and an interior protection applied to vehicle. I asked my salesman, the service coordinate what they were doing and only gave me vague answers the salesman said it was a heat applied wax and scotchguard, the service coordinator did not give much info at all. I signed for rental car and came back later to pick up my vehicle. A few weeks later after the applications I found a speck about 1 centimeter in diameter on the horizontal bumper cover which is polymer not metal and flexes, upon inspecting the speck which I thought was dirt and had an orange coloration to it that offset the red paint. It was a bubble in the paint, which I touch with a cleaning rag and it flecked off. I thought being it was a new vehicle and had a paint protection plan I would just take it to get fixed. I schedule an appointment online with Rohrich service. When I brought the vehicle in for service, and started to explain my reasons the service agent without even inspecting the vehicle or letting me finish my sentence said it was a stone chip and not covered. This was contrary to what we were told by the finance manager, but he did say that Toyota should cover the paint defect, any attempts to explain the situation I was cut off by the service agent, they would not let me finish any statement I tried to make. I was told they would file a claim with Toyota and contact me in a few days as they were extremely busy. I waited a week heard nothing from Rohrich service, when I called to inquire about the claim with service before I could finish speaking or get any information I was assertively told that in my mid sentence that Toyota said it was denied, and it was a stone chip. I called Toyota directly and they said it is up to the dealer to resolve, Toyota wont offer the customer any help and leave to the mercer of their dealer. After the way I was treated and could see when I made the appointment online for the vehicle they were waiting me with what my attorney calls the stone chip defense and that most disreputable dealers will use to avoid any repairs they are trying to get out of. I was able to argue for the refund of the addon/esc. They even withheld my money trying to lure me back to the dealership for my understanding to further humiliate me with the stone chip defense and waste more of my time. I checked the perpendicular horizontal surface behind the defect area which would be the grill and radiator, there is no damage. A stone chip on the horizontal area this size if it did hit the grill would have hit the radiator. I had to file numerous complaints that are still pending with the BBB, Consumer Finance Protection Bureau, Federal Trade Commission, and PA State Attorney General and had to consult with a Lemon Law attorney who referred to a consumer protection lawyer. They took advantage of my offering up my established bank loan, and coming in late in the evening to manipulate the rate and bait and switch with the addons and interest rates, then laid in wait when I made the appointment online and arrived at the service desk. I went back and reread my contracts and the add on paint/interior protection package it stated aftermarket products, I demand from the GM at Rohrich to provide me with a statement of what was done to my vehicle as I was given no service receipts or records of the interior/exterior aftermarket products and I also asked for a copy of the claim filed with Toyota, both request have so far been ignored.I was advised by an automotive consultant that any addons are worthless and that heat applied non manufactured aftermarket products melt away the factory clear coat and void the warranty. The auto consult also states if applied to any new vehicle before it is paid for the owner should refuse to accept the vehicle. Toyota offers no help and appears to collude and condone the dishonesty of their dealers. I will never buy another Toyota or from Rohrich, I am fighting to get another dealer to evaluate my claims, and that if any is set on the rear seat of the vehicle leaves a discoloration, and found the leather splitting on my steering wheel.

Susan

31 de ago. de 2016

Great service. I had a baby with me and staff was so helpful in moving my car and keeping me informed of when auto would be ready.

Marilyn

31 de ago. de 2016

Very efficient. Fit me in without an appointment after car was towed. Kept me informed every step of the way.

Amy

30 de ago. de 2016

As always, everyone is kind, knowledgeable, and helpful. The upgraded waiting area makes for a lovely experience to get work done while waiting for my vehicle (which was serviced in a timely manner).

Patricia

29 de ago. de 2016

Service providers are pleasant, polite. They also kept me informed about the status of my car. The work was well done.

Dolores

29 de ago. de 2016

I had an appointment the next day, and only waited about an hour and a half for my vehicle's repairs.

Kathleen

28 de ago. de 2016

Friendly and prompt service each time I visit the service department. I would highly recommend the service to anyone looking to buy a Toyota.

lsdefazio

27 de ago. de 2016

Salesman was rude and didn't want to take the time to build and order a new double cab Tacoma. Only wanted me to consider what they had on the lot. Also couldn't tell me the difference in the various models.

Adria

27 de ago. de 2016

Everyone is so friendly, helpful and professional! The staff goes above and beyond to make one feel like part of the Toyota family

Donald

27 de ago. de 2016

Tom was Prompt, and courteous,very helpful, and amazingly pleasant. I had no complaints and definitely recommend Tom to fix any repairs.

Martin

26 de ago. de 2016

Your service people are so kind and helpful. Thankyou for making our trips to your service dept, so easy. Wew appreciate all the help you have given us over the years we have been Rohrich customers,

Ty

26 de ago. de 2016

The repeated phone calls to explain what was needed and what changes had to be made to plan. The ability to meet my deadline for the autos return.

Michael

24 de ago. de 2016

There wasn't much to be done since I was in for my 5,000 maintenance check-up. Service was professional and quick.

Elaine

24 de ago. de 2016

Knowledgable friendly staff. They had a very well practiced process for selling a car. Took time and actually looked at my trade in. Had salesman walk around car and go over all the features. Then we test drive and learned more about the car. CJ my salesman very knowledgable and made my experience personal.

Andrea

20 de ago. de 2016

The sales staff, CJ (and Paul) was courteous, professional and answered all our questions. Our last car purchase was 13 years ago and CJ made it seem almost effortless. Great sales staff!

Richard

19 de ago. de 2016

I called for a minor service appointment on Wednesday. Rohrich fitted me in the next day, Thursday, on a "wait for it" basis which I wanted.

Rashid

19 de ago. de 2016

Perfect place, nice workers and great place. I will defenetly recommend to my friends. I like Toyota cars and I like this Toyota dielership. Thank you guys for everything.

Caitlin

18 de ago. de 2016

Very helpful staff who were also very nice and professional. Called to verify services prior to completion and also makes helpful recommendations without pushing you into additional services. Very upfront and honest staff and mechanics.

John

16 de ago. de 2016

Having our vehicle serviced at Rohrich Toyota was a painless experience. Scheduling an appointment was simple, I appreciated the appointment reminders and confirmation via email, and the car was ready in a reasonable amount of time on the day of service. The staff at Rohrich Toyota were personable and professional.

Kathy

15 de ago. de 2016

I arrived with no appointment for this and the team was able to squeeze me in and complete within a timely manner!

Denise

15 de ago. de 2016

Very quick and on time. The staff are always pleasant and courteous. This is my first vehicle with Toyota and I would never change. I love the service I get.

Darrel

13 de ago. de 2016

Friendly atmosphere and the staff are very kind and informative. Love the donuts and tea, free WiFi and can catch up with sports.

Howard

13 de ago. de 2016

All work done in a timely manor. Professional service advisor. Pleased with the work done. Advisor reminded me that the inspection and emissions were due

David

10 de ago. de 2016

Everyone involved with my service and that I met very very personable and courteous. I called to set up an appointment and the person who helped me on the phone worked with my busy schedule and found a time that worked for me. While I waited, the coffee and donuts/muffins were a great start to the morning.

Max

10 de ago. de 2016

Fast and easy, very nice people.... IF I TAKE MY TIME TO DO THIS, I WILL WRITE THE NUMBER OF WORDS I WANT. IF YOU DONT LIKE, DO NOT SEND MORE THANKS

Joann

8 de ago. de 2016

The service (state inspection) was quick and efficient. I can rest assured that my car is safe to drive for yet another year.

Adrian

7 de ago. de 2016

Tom Fuchs did a great job on Saturday morning! Very hard working and eficient. Pleasure working with Tom! Look forward to next service

Robert

6 de ago. de 2016

Mr. Williams checked me in and was very professional, a good listener and he explained what the mechanics would be doing. Mr. Balash contacted me when the service was completely, kindly offered to wash my car, gave me a list of service items that would need to be addressed the next time and explain all the charges. The most impressive part was that if I thought something needed to be repaired and they found that it didn't, they were totally honest with me. In other words, they didn't repair something just for the sake of running up the bill. I greatly appreciate their integrity and that is the main reason I will continue to return to Rohrich for all my Toyota needs. Thanks much!

Loretta

6 de ago. de 2016

Work was finished on time. Very courteous. Quiet place. Place. To wait. Great. Place. To go for maintaiince on your. CarClean quiet.

Mary Lee

5 de ago. de 2016

Salesman was excellent. He took time to explain everything to me...was not pushy at all. Set up my GPS on my dashboard, he could not have been more helpful or polite!

Tianna

4 de ago. de 2016

I liked being notified of when work began on my car. I liked the quick and good service. I like that no one tried to upsell me to get more services for my car than necessary.

Karl

4 de ago. de 2016

The salesman, Nick Livingstone and Sales nanager, Mark Potovsky were phenomenal. We will be buying or leasing a second car from Rohrich because of our excellent experience.

Hugh

3 de ago. de 2016

Efficiency and adherence to time. Scheduling was easy and cooperative. Service associates were cooperative. Facility was convient. Thanks! What more can I say!

Christopher

2 de ago. de 2016

Waiting room experience was great as usual. The wait time for my car was short. I was surprised and pleased that I was only there for an hour. I expected to be there at least 2 hours.

Casey

2 de ago. de 2016

I loved the cafe! It was so great to be able to work remotely with my own booth and a plug for my electronic things and coffee! Thanks so much for such a great experience!

Leslie

30 de jul. de 2016

Everyone was friendly, service was fast and they had fast service. Unfortunately many of their services seem a little pricey.

Mary

29 de jul. de 2016

great to deal with very friendly very informative service writer easy to understand all concerns no pressure sale just what the car needed call on recommended service

Zhijian

29 de jul. de 2016

The services were quick and people are friendly!!! A couple of years ago I had some bad experiences with ROHRICH service dept and even got Dave (the manager?) involved, but since then, I've seen things have been getting better and better. Thanks Dave and the whole team for their great help and efforts!

Anna

29 de jul. de 2016

they provide a nice waiting area, they are very attentive and courteous. Rohrich provides a nice to have use of internet cafe.

Ralph

29 de jul. de 2016

I liked that it was very open and straight forward. No pressure. Very accommodating. Very friendly and personable staff. You kept me informed about the status of my ordered vehicle and made the whole experience stress free.

David

28 de jul. de 2016

Dave Balash, friendly and thoroughly professional. Awesome service. Very helpful and provided excellent service. Okay, am I at twenty words yet?

Mark

28 de jul. de 2016

Very professional and efficient staff. The work was done on time. Nice cyber-room with Wi-Fi. Coffee and breakfast rolls. The facility was clean.

Matthew

28 de jul. de 2016

The process to service my vehicle was fast and efficient.It was great to get several email reminders before I brought my car in.

Janice

28 de jul. de 2016

Cor was super helpful, knew answers to any questions I had and was patient. He was kind and generous offering many drinks food ect while I was there. Felt very welcomed

Karen

27 de jul. de 2016

Sales person was knowledgable about the product and the process. Answered all my questions. Did not pressure me into a sale. Had integrity and likability.

Glenn

26 de jul. de 2016

courteous friendly fast professional..... dont demand a 20 word essay for a volunteer survey .....the dealership is excellent my first four words say it all

Ronald

25 de jul. de 2016

Found what I needed and they took care of it. AS always very professional. Wonderful place to deal with would recommend to any interested buyer.

Mark

22 de jul. de 2016

The cost of the oil change was fair. I shopped around and the oil change was a good and fair value.

Bridget

21 de jul. de 2016

Service is always fast and efficient. Waiting area is always clean and all staff smile when they see you. Free wifi while waiting is a big plus to help pass time.

Edward

21 de jul. de 2016

Friendly service staff. Mike Williams and Brad Clingan were very easy to deal with and answered any questions I had.

Jessie

21 de jul. de 2016

Really like the service consultant --- Mike Williams was comfortable, efficient, kind and just gets every done, explains all in just the right amount of detail for my knowledge and is easy to work with!

Bethany

21 de jul. de 2016

Convenience, experience, friendliness, flexibility, honesty, comfortable. It was a quick process and the experience was an excellent one. We are very pleased with the car that we leased.

Karl

20 de jul. de 2016

Your guys in parts & service went out of their way to help me right away. I was in a tough spot & they really came through for me.

Nina

20 de jul. de 2016

Larry M at Rohrich Toyota helped me find exactly what I was looking for, and overall was a great experience!

Carly

20 de jul. de 2016

Marco was awesome! I couldn't have had a better experience buying my first car! The customer service was great - keep up the good work!

William

19 de jul. de 2016

Anytime I've had to visit Rohrich, the service has been great. Repairs are done quickly with no hassle. I'm in and out before I get settled in.

Elizabeth

19 de jul. de 2016

Relaxed and very informative. I liked the teamwork atmosphere rather than everyone gunning for the sale. Very accommodating and helpful. Paul D was super friendly and understood what I was looking for and showed me the best options.

Clarke

16 de jul. de 2016

got the answers and fix I was after. not all Toyota service depts. are as helpful as Rohrich, won't be going anywhere else in the future.

Kaleen

15 de jul. de 2016

Super fast service (like 30 minutes faster than estimated) and my salesman remembers me by name. Great people and friendly interactions. Would recommend.

Gloria

15 de jul. de 2016

The service was provided with very little wait time and friendly service techs. I particularly like having my vehicle washed and the personal touch of the service tech reviewing the repairs with me.

Barbara

15 de jul. de 2016

Quick, courteous service! I was assisted promptly and the service was completed well within the projected time frames. Thank you!

Cathlene & Wayne

14 de jul. de 2016

Employees were kind and helpful. A new Corolla was loaned to us the entire time the car was in for service.

Megan

11 de jul. de 2016

I had a wonderful experience with my car purchase at Rohrich. Before visiting Rohrich, I visited a different Toyota dealership and was not pleased with that experience due to the condescending tone of one of the sales reps and unwillingness to work with a female purchasing a vehicle but Rohrich was a completely different experience. Everyone at the Rohrich was very kind and polite. I worked with Luke who was extremely accommodating, respectful and honest!

Richard

9 de jul. de 2016

Kevin K, Brian Mcb. Are very good sales and service resprctively...helpful, caring, etc. if anything seems further attention, they will work with it...

Cassandra

8 de jul. de 2016

Its was quick and easy. Everyone was very nice and fun to deal with. Will definitely be back for another truck!

Lester

7 de jul. de 2016

The customer waiting room has super coffee, work area and wifi.a a a a a a a a a a.

Mary Anne

7 de jul. de 2016

Checked in with ease. Estimated time air bag replacement would take, actually took less time. In addition, your staff is very friendly and personable. Thank you

Leonard

7 de jul. de 2016

I mostly enjoyed the Internet Cafe and dealing with Brian and David. They were very courteous and great to talk to. The overall vehicle service and inspection was pretty quick.

Kenneth

7 de jul. de 2016

The salesman was very good and upfront about what I was buying. He gave me great deal on a great vehicle. Very personable and I felt very comfortable talking with him.

Shayna

6 de jul. de 2016

Staff members were friendly and informed me that I would have a small wait and offered to wash my car at no charge

Lee

1 de jul. de 2016

It was one of the best car buying experiences I have ever had. My sales rep CJ was great! Would highly recommend.

Margaret

30 de jun. de 2016

Simple service excellent sales experience in the morning and I'm just happy with the whole dealership.They are a class act Thank you Rohrich Toyota

Erin

30 de jun. de 2016

The service was quick and efficient. I was in and out for my routine service check. They even offered to wash and vacuum the car!

George

30 de jun. de 2016

fast helpful and diligent service.Makes you feel you can trust their recommendations!I would send anyone here in confidence!And I recommend them whole heartily!

Sherry

26 de jun. de 2016

Walking in you could feel the family like atmosphere. Everyone was friendly but not overly so, helpful and knowledgable about their product. No one seemed to be to busy to speak to you, while they may have been helping someone else. Salespersons were very accommodating while at the dealership and easily accessible when not. I liked that they had a variety of colors with varying options on the vehicle I was interested in. That made the decision much easier for me to make. Well, that and working with CJ and Josh. They both added their own personal touch that made the purchasing process effortless. They are both very considerate and respectful of their clients. I would highly recommend working with them on your next vehicle purchase.

Valandrea

26 de jun. de 2016

The staff were extremely professional; each and every member that I came in contact with were friendly, cognizant of their trade, and more than helpful with my overall purchase.

John

23 de jun. de 2016

Staff extra polite and I appreciate both Rohrich and Toyota stepping up and doing the right thing with my car!

Quang nguyen

22 de jun. de 2016

I recommend everyone to come here to buy the cars. They have a good deal than somewhere. Luke is the one take care me everything. He so good and funny.

Karen

18 de jun. de 2016

The helpful communication throughout the process so I knew what the problem might be as well as the "diagnosis" and how long it would take and when it was ready.

Phyllis

17 de jun. de 2016

Prompt attention and completion of assessment with opportunity to discuss suggested work before being undertaken. Wait area comfortable, cool, CLEAN, accessible.

William

12 de jun. de 2016

Always friendly service associates....and they even offered to wash our car for us! Quite a treat. This is our third Camry and have been customers for over 15 years. The service dept. is probably the most important part of why we have stayed with Rohrich for so long.

Gerard

9 de jun. de 2016

The concern for customers. I was particularly impressed with Customer Service person Mr. Mike Wallace He was very cordial, friendly and helpful.

Charlotte

7 de jun. de 2016

Receiving updates on the status of the service visit; my car was washed prior to my receiving it; and it was brought to the service ramp to make it easier for me (using cane) to enter.

Katherine

5 de jun. de 2016

The fellow who I interacted with on Saturday was efficient, organized and easy to communicate with. He also pulled a guy in from the sales area to help get my phone connected to the car. Marco was also efficient and hugely helpful!

Howard

3 de jun. de 2016

quick, pleasant and helpful staff. shuttle to my office downtown was quick and easy and very friendly driver, not to mention his knowledge around all the detours and construction

Carolyn

29 de may. de 2016

My service technician, Josh Wyant, was thorough, caring, and excellent!!! Went the extra mile to ensure my comfort and ease while I was waiting. Thanks to Josh!!!

Corey

27 de may. de 2016

My sales person, CJ, was awesome. I really liked how he never pushed me to buy, or fought me on the price I offered. He was helpful and knew his stuff when showing us how to "use" our new Highlander. I would purchase a car from him again.

Michelle

26 de may. de 2016

I liked the professionalism and efficiency of the visit. Staff were welcoming and very communicative ,helpful and worked nicely as a team.

Margaret

24 de may. de 2016

As usual, the service was done without delay, the staff was courteous and friendly ... Rohrich is the only place I'll ever go to buy a new car or get my current car serviced.

Robert E

22 de may. de 2016

VERY friendly sales staff including my sales rep Marco. No pressure to buy. There price was in accordance to my research.There was also a salesman named Paul who was a big help when i dropped my truck off to get some extra equipment on it and when i picked it up he was a tremendous help explaining how everything worked. Thanks Marco and Paul

Marsha

21 de may. de 2016

Always a great experience....... Always feel welcome and at home.The service dept was outstanding but the real reason I come to Rohrich Toyota is because of Mark patrosky. As I have said in the past..... He's kind...... TRUSTWORTHY and truly care's about me.He's like a father/husband/brother/boyfriendLike he will not let me do the wrong thingI love Mark and I will continue to be his faithful customer. He's like no other!

Susan

21 de may. de 2016

Service advisers are very helpful, polite and informative. They confirm your appointment by e-mail and are ready to take care of you as soon as you arrive. The quality of the work performed by the service techs has always been first rate. I Love the Cafe as it provides me with a great quiet space to set up my laptop and get my work for business accomplished. The fresh coffee and muffins are also a nice treat!

William

19 de may. de 2016

Very pleased.. Wait time was minimum and people were kind and helpful. Lounge facilities made a visit more pleasurable.Looking forward to next visit.

Alexander

19 de may. de 2016

Josh Coennen was amazing. I would not have bought the car there if it were not for him. He answered my every question quickly and efficiently, he level of customer service was impeccable and he was so friendly. You need more employees like him and he deserves a raise. CJ who we met when we came to pick up the car was very nice as well. But Josh is truly the one who sold us on the car and I believe he has a bright future in the business.

Regis

17 de may. de 2016

We had an excellent knowledgeable sales person. The appraisal of our trade was very fair and was a major reason why we followed through on the purchase. The financial person was very efficient and pleasant.

Ryan

16 de may. de 2016

It was an organized experience. They were prepared and efficient. Felt like I got good quality service and was handled well as a customer. I like the internet cafe too. I was able to get some work done while I waited.

Jennifer

16 de may. de 2016

We were instantly greeted and passed to a very sweet, affable sales associate (Cory, with the Italian last name, he's new). We felt heard and taken care of every step of the way.

James

16 de may. de 2016

Friendly staff and quick service. The ineter net cafe is very helpful in allowing me to do some work while I wit for my car.

Brandon

11 de may. de 2016

Kristen was the reason I returned to Rohrich. My wife is on her third lease, and I really wanted to get out of my Hyundai Elantra. Kristen and the finance team stayed late so that I could go home with the new car that night. The lease process was seamless and stress free.

Elaine

5 de may. de 2016

Everybody was friendly, honest, and wanted to work with youwould recommend to any friend, we were not local but the experience was very pleasant

Helen

5 de may. de 2016

Rob was very friendly but also very professional, I would definitely recommend him as a sales representative to my friends interested in purchasing a Toyota.

William

5 de may. de 2016

Got me right in for my 5,000 mile (even though I was 10 minutes late). Terrific cafe-style waiting area. Car was all done and washed quickly, and I was out of there. Great job!

Laura

5 de may. de 2016

Customer Service was superb!Paul Diamant was very accommodating as well as Susan B., the Financial Service Manager. She's an excellent salesperson.

Jeanne

1 de may. de 2016

Rohrich Toyota is consistently providing great customer service, a wonderful area to do work while waiting, and patient technicians who explain things in a very easy to understand way.

Frank

30 de abr. de 2016

Even after I was called about noon with some things that needed to be fixed, everything was completed by 4 Pm when I needed to pick up the car.

Erin

29 de abr. de 2016

Corie Chiodo, the sales associate, was personable, professional and very knowledgeable. He was just wonderful. I also very much enjoyed Sue Belako who handled my paperwork. The whole experience was very pleasant and I have already told many people and will continue to do so.

Katherine

29 de abr. de 2016

Mike and the rest of the crew at Rohrich Toyota were wonderful. Everyone was friendly, efficient, and always willing to answer any question I had. Thank you!

Charis

29 de abr. de 2016

There was no pressure at all to buy...more like an invitation. I did go to other dealers, but the service and presentation is just so much better at Rohrich. Everyone is friendly.

Jason

28 de abr. de 2016

Sales staff was not high pressure. They let the product sell itself without engaging in the typical tactics that turn most people off when it comes to buying a car.

Rita

24 de abr. de 2016

Prompt scheduling. courtesy, saw that I was due for inspection when servicing the work I initially came in for and asked if I wanted the inspection while I was there. I did want the inspection and calling it to my attention saved me another trip for service.

Tarik

21 de abr. de 2016

The service advisor accomated the fact that I have a boot on left foot so when my car was done I didn't h have far to walk.

Loretta

19 de abr. de 2016

ALWAYS a "pleasant" experience -- good service, friendly staffers always eager to serve and are very polite. Service is done quickly - appointments are kept ON TIME. Every convenience is offered.

Gerry

18 de abr. de 2016

I told the sales people exactly what I wanted and they came thru again, just like 17 yrs. ago, proud to be a member of the Rohrich family

Elizabeth

16 de abr. de 2016

The service team really made an effort to take care of me and fix the issues. Very happy with the service.

Bonnie

12 de abr. de 2016

Always fix my problems and call to tell me what is wrong and the possible solutions. I feel I am being treated fairly.

Bobette

12 de abr. de 2016

I like the people who greet me and set up the service for my car. Mike Williams and Dave Balash are very attentive and kind. Even though I do not see the service person who worked on my car, all is well when I leave.

Frances

12 de abr. de 2016

They took me right in and came and explained what had happen to my tire and why I needed a replacement.

Christi

7 de abr. de 2016

Appointment was very good. The vehicle was serviced in the time frame that was quoted (they actually finished a little earlier which was great as I chose to wait while it was being serviced)

Loretta

4 de abr. de 2016

The ease with which I was able to select the vehicle I not only wanted, but needed. I also liked the competence of the people with whom I dealt.

Jane

3 de abr. de 2016

I pretty much knew what I waned when I came in, had a price in mind - there was no haggling, the car I wanted was available immediately, the price was right, the salesman very helpful. On delivery, the car had a big scrape so I am bringing it in to have it fixed and will have a loaner. Very good experience.

Guy

1 de abr. de 2016

The sales staff. Everyone was really helpful and nice. My daughter and I were very pleased with the service. I would recommend buying/leasing a car from Rohrich Toyota to others.

Kevin

31 de mar. de 2016

Courteous and efficient. Kristen, our sales rep was wonderful. So very helpful and knowledgeable. She made the daunting car shopping experience pleasant and stressfree. Sue is finance was also a pleasure to work with. We had trouble with our insurance company and we would not have been able to leave with a car that day if it wasn't for her persistence.

Judith

31 de mar. de 2016

Brian explained all the recommended repairs and kept me informed of his progress. When the repairs required a second day of work he also offered me a loaner car. He was professional and courteous.

Rumi

30 de mar. de 2016

When I first called, the female person was very patient to listen to my concern of my vehicle. I wish I remember her name but I can't.. I also liked the fact that I could change my appointment day online.

Ed

30 de mar. de 2016

It went smoothly and the cost was exactly what I was told up front (not that I would have minded additional cost, but it is pleasant when there isn't).

Patrick

26 de mar. de 2016

We liked the way in which Marco was very informative not only with the sales end but how he took the time to show us how to use all of the interior features too. Very good experience. Also, how Sue took her time to explain the extended warrentites.

Michael

26 de mar. de 2016

Mike Williams has been there in service dept.since I purchasedvehicle. Excellent customer service. You folks are fortunate to have him as an employee.

Christopher

25 de mar. de 2016

The man who helped me was willing to listen to my concerns -- beyond the oil change and tire rotation -- and he replaced the defective wiper blades because the dealership had given us defective wiper blades. I appreciated that willingness to listen to me.

James

24 de mar. de 2016

appointment was on time, friendly staff.waiting rooms clean and comfortable. vehicle no unnecessary waiting around washed after service. thank you

Sarah

22 de mar. de 2016

Dave was so kind and helpful. I was promptly addressed as soon as I arrived and not made to wait. Dave answered all of my questions thoroughly.

David

22 de mar. de 2016

Our recent experience in buying a car was made "pleasurable" due to the overall professionalism extended to me and my wifelast week. We dealt with Paul Diamant and I would highly recommend Paul as well as Rohrich to anyone.Dave & Sandy GerlachGreentree

Alina

19 de mar. de 2016

Excellent service , very Quick respond to any question. Very friendly and polite employees. Service time- almost no time to wait. Thank you Toyota

Vanessa

18 de mar. de 2016

Very good service! Our salesman, Kevin Kinsella, went to the trouble to come to our house - change a flat tire - and drive a less that perfect vehicle to the dealership. Our financial person was very forthcoming about what type of additions we would probably want - and we went with all of her suggestions. Very professional and MOST accommodating.

Danny

16 de mar. de 2016

we just had the inspection and immision inspection. we were not inpressed about the price of a simple oil change of 80. I was surprise that you charge $110. per hour. no won is worth that . flat rate is not what we like when they are working on our truck.

Mark

15 de mar. de 2016

the people I delt with were all professional , friendly and helpfulJoe and Erin in the body shop were honest and helpful as well as Kevin in Sales was great

Geoffrey

14 de mar. de 2016

I can't specify. The entire process and experience was every bit exemplary of the reason why I chose to buy from Rohrich. Very satisfied.

Paula

11 de mar. de 2016

David Balash, my service rep, was a pleasure to deal with. He answered all my questions, gave me a lot of helpful information and made me feel like my visit was a great experience.

Patricia

11 de mar. de 2016

Everything required for the state inspection was explained and all questions answered. The work was done within the time given and the service was friendly.

Miriam

11 de mar. de 2016

I brought in my car for an air bag recall. Left it overnight and picked it up the next morning.

Gwen

8 de mar. de 2016

Staff very helpful. I had two infants with me. They were very accomodating and came to update me when my service was completed so I didn't have to walk back to the counter

Joseph

6 de mar. de 2016

Professional and courteous staff. The best service in the city. Never try to sell you service that you do not need - honesty and integrity are exemplary.

Carol

4 de mar. de 2016

The professionalism and prompt customer service of Mike Williams, the comfort of the internet waiting area, the CLEAN restroom, the short turnaround time in returning my vehicle to me.

Mark

3 de mar. de 2016

1- Being able to book an appointment online. 2- Friendly reminders. 3- Easy intake processing. 4- Friendly staff. 5- Straight forward instruction. 5- Quick service. 6- Quiet place with reliable internet to work from during service. 7- Free car wash.

Lynn

3 de mar. de 2016

The services went exactly as I requested and were done very quickly while I waited in the customer lounge. Thank you for the pastry and the flavored coffee.

Denise

3 de mar. de 2016

Kristen was very nice and made me feel welcomed and answered all my questions. I'm happy to be a part of the Toyota family.

John

28 de feb. de 2016

Our salesman, Corie, was courteous, knowledgeable during our sales experience. He offered expert assistance in the model of Toyota that we purchased. Also the Finance officer, Sue, patiently answered our questions and discovered a discount that lowered our monthly payment. A satisfying experience throughout.

Matthew

27 de feb. de 2016

I did not feel pressured at all during my experiencewith the sales person. The sales person thouroughly knew the features and capabilities of the model I leased.

Christine

26 de feb. de 2016

Kristen could not have been more helpful! My situation was complicated due to a bankruptcy and she was so supportive and patient! I really love my corolla and think the lifetime oil change and state inspection is amazing!!

Ashley

26 de feb. de 2016

Cj King is the best salesman ever!! He worked with me and keep in contact with me every step of the way!

Theodore A & Elizab*

25 de feb. de 2016

I'm an old man and the Service staff was very patient andhelpful. They answered my questions about how to set upmy dome light properly and the whole "recall visit" was veryprompt and pleasant.

William

25 de feb. de 2016

Always great service, quick, and reasonably priced. It's out of the way for me, but worth it because of how smooth the process is.

Erin

25 de feb. de 2016

Speed and convenience! I like that I could drive in and someone was there right away to take care of me. I then had just a short wait, but the "internet cafe" is very nice and quiet. I wish that I could bring my Honda here!

Mary Lou

24 de feb. de 2016

The service people are so friendly and they are quick when dealing with my car and they don't find things that "need fixed" just to charge you.

Rebecca

24 de feb. de 2016

Rohrich Toyota has an excellent customer service department. Customers are greeted promptly and the service is spectacular. I would highly recommend Rohrich Toyota for all of your car needs.

Joseph

23 de feb. de 2016

I liked the way they met my specific needs with the limited time I had for my inspection and service. They were able to schedule me at my convenience ,and provide shuttle service. Brian was also very thorough going over the service of my car. Everyone was true to their word.

Brandon

23 de feb. de 2016

Kristen was amazing attentive and made sure she got a great deal for me!!! And she remembered me from a previous visit and remembered a lot about our previous conversation.

Francine

17 de feb. de 2016

Professional, knowledgeable and friendly repair department staff. Free car wash upon completion of service. Quiet room with Wi-Fi and refreshments.

Shusha

13 de feb. de 2016

When I went there I was little late but they took care of my car and they did it fast

Leah

13 de feb. de 2016

I was well informed with what was going on with my car. The staff was incredibly friendly. I love the waiting area and the complimentary coffee.

Patrick

11 de feb. de 2016

I purchased my 2003 Camry from Rohrich and you have serviced the car for the past twelve years. I have complete trust in our relationship. Mike Williams has been a gem to work with over the years.

Eileen

10 de feb. de 2016

I had a problem and Brian McBennett sought out Edward Lynam to assist in resolving the issue. Both were pro-customer and made certain that I was completely satisfied.

Chelsea

10 de feb. de 2016

Felt very comfortable. Everyone even other then my salesman was very friendly got me and my mom coffee. Showed me around. The finance woman sue was exceptional. Went above and beyond for me. I'd come back time and time again.

Gerard

5 de feb. de 2016

Courtesy, friendly, efficient, fast. They are very prompt and helpful from the minute you step in the door. Not to mention friendly

Ronald

4 de feb. de 2016

Josh,Rob and Sue were the ultimate professionals,very friendly. There demeanor allowed allowed me to be at ease during a major financial commitment. I would diffidently recommend Rohich/Josh to others!

Sanjib

3 de feb. de 2016

Smooth check inPick up as expectedShuttle service to and back from downtownThe car was washed - looks like a new addition to the service

Josephine

1 de feb. de 2016

I love the quick service rendered to me and the advise of what I may wish to do to my car to always keep it in good shape.

Margaret

30 de ene. de 2016

We told CJ right from the start we didn't want the 'pitch'let's talk about the vehicle and options. He did just that and though perhaps we should done more shopping around, we liked him and felt well treated.

Hee Seon (Hanna)

30 de ene. de 2016

Brian was my service representative. I think in one half hour I called him about ten times with questions and because I had to figure out with my family about payment. Brian was extremely helpful and understanding that I had to call so many times.

Marsha

30 de ene. de 2016

I love my toyota and am always pleased.Dave banish took the best care of me.I am very pleased with my car!

Kristina

23 de ene. de 2016

Customer service was great and my car was ready when I was told it would be.Only issue I had was my hood was not closed and I had to pull over to close it.

Michelle

23 de ene. de 2016

Nick Livingstone is great he is the reason we came back and bought again and I just referred a neighbor to him also the play area for the kids is perfect thx

Terence

23 de ene. de 2016

No pressure, friendly people. I was not planning on buying a car that day, just looking, but I liked the car and the sales people were helpful. I enjoy doing business with people I know, like and trust

Anish

21 de ene. de 2016

Very courteous staff. Calls and updates me on the work being performed and when it has been completed. Complimentary shuttle to downtown is a huge help. Online scheduling is great as I can do.it at late hours or in the weekends at my convenience.

Reynor

20 de ene. de 2016

You are entertained right away and they explain the details accurately of what is to be done to your car.

Cheri

19 de ene. de 2016

there was a lot of work that needed done . inspection/emission and some problems I had w/ my car and it was done within an hour and half. very impressed . also the men that check you in and out explain everything , and are very pleasant . Have been coming here for 6 yrs . thank you

Catherine

18 de ene. de 2016

It was quick and efficient. I had an oil change and the tires rotated and I was out in 40 minutes.

Patricia

18 de ene. de 2016

The service manager was great, he explained everything to me upon arrival. All of my concerns about not changing my oil at 3,000 miles were addressed with professionalism, no matter how stupid I might have sounded. Service was complete in half an hour, as promised. It was great being able to use the WiFi while I was waiting.

Faith

10 de ene. de 2016

Service dept was great. Worked with me to get my car done asap after I was waiting for a part. See below. Mike was very knowledgable and my appointment went smoothly.

Christine

31 de dic. de 2015

I came in without an appointment for a headlight that was out. The service department could not have been more accommodating and got me in and out in less than 30 minutes! I really appreciated them taking care of me so fast.

Brett

29 de dic. de 2015

The best thing I enjoyed is the communication from Kristen. I was able to text and email, which for me was extremely helpful. This eliminated playing phone tag and opened the lines of communication.

Susan

25 de dic. de 2015

Sales people were excellent! was even able to speak with GM and treated with respect! Everyone was very nice and helpful.

Karen

24 de dic. de 2015

Service advisors are always helpful and polite. Good customer service is rare these days, so customers have a great deal of appreciation when it happens.

Ronald

24 de dic. de 2015

The whole experience was great at Rohrich! The salesman, Paul Diamont, was excellant...professional and we were very pleased with the deal. It was a no stress day!

Kelly

19 de dic. de 2015

I just have to tell you what an absolutely wonderful experience I had with this dealership. From the woman I spoke with on the phone when I first made an appointment, to each person I spoke with in person and over the phone about the status of my car. I so appreciated everything that was explained to me, and was blown away at the excellent customer service that each of your employees has. Thank you so much for being such a top-notch facility. I will be returning for all of my car maintenance and needs and will absolutely recommend this facility. THANK YOU!!!

Stephen

17 de dic. de 2015

Dave in the service department scheduled my truck in for a frame replacement. A loaner car was arranged and when I arrived they called Enterprise to have someone pick me up. The replacement was much quicker than I expected. Everyone was very courteous throughout the entire process.

Gianna

17 de dic. de 2015

The customer service team is excellent and timely. Appreciated their concern in fixing up my car and helping me find the best deals and ways to do it.

Susan

16 de dic. de 2015

I love scheduling the appointment via the internet. The staff was friendly and patiently and efficiently answered my questions. The work was completed promptly. I was notified promptly that my car was ready.

Cheryl

16 de dic. de 2015

The sales people are very personable and helpful Willing to deal A nice variety of cars to look at and drive when interested

Doris

9 de dic. de 2015

Being assigned a specific person who knew about my car and what needed done was great. I had a name and knew who to ask for and knew they would know what I was asking about. Tom Fuchs was terrific! He said he would call and he did, and he answered each time I asked for him.

Susan

9 de dic. de 2015

Fast courteous service. They've streamlined the entire service procedure. They've thought of everything to make the experience stress-free. Extremely convenient location.

Heather

8 de dic. de 2015

The sales guy CJ King was awesome! He answered every question with no problem. I can text him whenever if I have questions.

Michael

8 de dic. de 2015

Always feel relaxed and unpressured at Rohrich! Salesperson Kristen Ehmann does a great job (second vehicle we have purchased off of her). Mark Podrosky has assembled a great staff including Susan Belako in Financial Services. We dropped in unannounced on Kristen and she was out on a road test so Mark Corry was very willing to assist with showing us a vehicle and answer questions until she could join us. I was allowed to ride along during Rich Wilber's appraisal of my vehicle.

James

2 de dic. de 2015

A very professional service staff. I knew everything that was going on with my car. Great lounge. In and out.

Russell

26 de nov. de 2015

I am Always treated very well. It was only for an oil change. Was sent a notice which reminded me. Took my car back for service as soon as I got there. Twenty five minutes later I was called my car was done. Very knowledgeable about questions I ask.

Harold

19 de nov. de 2015

Brought in RAV4 (purchased this March) for Inspection. Service Manager discussed performing other recommended maintenance at the same time (reduce number of trips to garage). All maint activities performed in a short period of time while we waited. No charge for Insp and maint as part of new vehicle purchase!

William

19 de nov. de 2015

Easy to make an appointment. Car was serviced on time. Workers were courteous and answered all my questions. Customer lounge was good, neat and clean.

Jeanne

16 de nov. de 2015

From the great service to the waiting area that provides a quiet area for online access, I cannot imagine going anywhere else for car service or to purchase future cars.

Patricia

12 de nov. de 2015

My service was completed in the time frame stated. I enjoyed tea in the Wi-Fi cafe while I waited :)

Lora

8 de nov. de 2015

quick, never a long wait, if it does require will provide a loner car at no charge, plenty of seats

Danielle

8 de nov. de 2015

Josh was the perfect salesman....gave us space which I asked for upfront. If I feel backed into corner I won't buy anything, so he heeded my warning well. He was super patient and very knowledgable about our van. He even convinced us to lease which I had said a million times in my life I would never do! He was a pleasure to work with.

Edward

5 de nov. de 2015

Friendly, knowledgeable staff. Aaron was wonderful to work with, very helpful and he had a good sense of humor which made for a very enjoyable buying experience.

Lefty44

4 de nov. de 2015

Employees I dealt with were very knowledgeable, courteous and helpful. This was the sixth car purchased from Rohrich and the third Sienna. Aaron on the sales floor was very friendly and had a good sense of humor which made for a very enjoyable experience. They met most of the New Car Buyer's discount available from my insurance (USAA) company, but the only negative was they greatly discounted the value of my trade-in which was a 2008 Sienna. I used Toyota's used car evaluation program which calculated Good and Fair values ~$400 less than what was calculated using Kelly Blue Book's site for both ratings. Rohrich discounted the Fair value by another $250. I did get 5 years financing at 0% interest and lifetime oil change and state inspections so that helped to offset the trade-in discount. Their close proximity to our house was another point in their favor. Susan, in the Finance Department made some good points to convince us to purchase an extended service policy.

George

3 de nov. de 2015

As always, repair needs are clearly explained. In this case with options as some of the repairs were not required for inspection and I can schedule them later. On a fixed income, that helps.

Lori

2 de nov. de 2015

The service advisor, Tom and manager, Mike were very empathetic to the inconvenience that I experienced because of length of time it took for some of the warranty repairs to be completed. Tom informed me periodically about the status of the repairs and was extremely courteous to me as a customer! Alex provided me with a rental vehicle and assured me constantly that everything would work out!

Jeffrey

1 de nov. de 2015

Everyone is always courteous and friendly and I'm always in and out as quickly as possible. Service is always fast and efficient and the itemized statement I get at the end gives me an excellent way to track all of the maintenance and repairs that have been done to my car.

Shannon

1 de nov. de 2015

I told my salesman, Nick, what I was looking for and when the perfect vehicle came in, he called me. He did not try to sell me just any vehicle. He knew I wanted something specific and he found it for me. I am extremely satisfied with my experience. Everyone at the dealership was extremely friendly and greeted me and my husband. It is obvious that customer service is a priority with Rohrich.

Elizabeth

30 de oct. de 2015

Jeff was wonderful! He answered all of our questions and we enjoyed working with him. I appreciated the extra level of care we received.

Judith

27 de oct. de 2015

Taken right away and checked the car quickly - , even though I WAS ABOUT 15 MINUTES LATER THAN MY APPT, secondary to traffic.

Robert

27 de oct. de 2015

Everyone friendly. I waited for vehicle and it was serviced in less than an hour. While I was waiting, I had a question on my title. It was taken care of in 15 minutes at the sales department.

Anna

26 de oct. de 2015

The team was great working through a few delays we had (on my side). They were really responsive and helpful throughout the whole process.

David

25 de oct. de 2015

I showed up about 20 min before they were open and Mr Fuchs let me in and checked in my car anyways instead of making me wait. Thats good customer service

Wendi

18 de oct. de 2015

Easy to schedule, reminder received, ready to do the work at the scheduled time. Able to work during the 30 minute appointment. Write up of service was very helpful.

Patricia

17 de oct. de 2015

The service area was very organized and efficient. This was a great improvement over previous visits. I was very satisfied with the gentleman who handled my appointment. He made my visit easy and explained everything that my car required. I would absolutely send friends to this dealership based on my experience.

Bernard

15 de oct. de 2015

the staff is really great to work with and friendly too. Good estimate of how long it take. The service is fantastic!!

Virginia

12 de oct. de 2015

After requesting this, I was not coerced into buying unnecessary items for my car. The service person who told me what was needed and the cost for each was very reasonable.

Melissa

4 de oct. de 2015

It was fast and the man that helped me was very knowledgeable about the work needed to be done on my car.

Jane

2 de oct. de 2015

My car was worked on immediately, some problems arose and it had to be kept overnight and I was given a loaner, which was very helpful. You have an A+ operation.

Sharon

30 de sep. de 2015

Easy to schedule appointment online. Very friendly service representatives. Good waiting room, easy to drop off and wait, easy to drop off and come back.

BurghToyotaDriver

30 de sep. de 2015

When it came time to purchase a new vehicle I went straight to Rohrich Toyota. Since they had been servicing my current vehicle for years (Dave R. is an expert at getting you in and out), I knew Rohrich was the right place to go. The purchase experience was extremely pleasant and completely stress-free. My salesman, Josh, was very friendly and knowledgeable. He made follow up calls to me in the days after my purchase to see how I was enjoying the new car and see if I had any questions. The financing agent, Amy, was very friendly and extremely thorough and proficient. I would recommend Rohrich Toyota to anyone looking to purchase, hands down.

Larry

27 de sep. de 2015

I like having the ability to get in and out quickly. In other words, it doesn't take Rohrich very long to perform routine services (oil & filter changes, tire rotations, etc). Whenever I need to get into downtown Pittsburgh, the shuttle is available. If I choose to wait, the customer area an excellent environment.

Carol

25 de sep. de 2015

I have been going to Rohrich since 1997. I consistently receive and enjoy professional customer service; pleasant waiting room accommodations for PC usage; great coffee; short waiting time; reasonable prices.

Margaret

25 de sep. de 2015

Courtesy, desire on part of employees to be of "real" service, quick turnaround, good pricing ... have bought all my cars there and have used Rohrich since then for servicing ... wouldn't even think about taking them anywhere else!

Elaine

22 de sep. de 2015

I unknowing came for annual inspection without realizing I did not have the insurance card or registration.i was very embarrassed.brian did everything he could to accommodate me .he had the car inspected right then,so I did not need to leave the car again avoiding all the arrangements needed to plan for that. Yesterday I came in without an appointment and after only a twenty five minute wait,I was on my way.My vehicle is a 2014 ,so in the future ,I will always ask for Brian.

Prius123

21 de sep. de 2015

Brought by 2010 Prius here for state inspection on a Saturday. Dropped the car off Friday night. No calls, texts, emails from dealership until 3:45pm on Saturday (they close at 4:00) saying to come in and pick it up. Upon pickup grinding noises were coming from brakes. Took car into local service shop one week later. On all both front and rear all pads and rotors were completely gone and rotting. Techs were absolutely amazed that any shop would give this a pass. My suspicion is that Rohrich forgot about my car, and rather than owning up to the mistake, just slapped a new sticker on the windshield and sent me on my way. Gross negligence. DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE.

Catherine

16 de sep. de 2015

Always do a great job, are very competent, never wait very long, very accommodating with getting me to town and back. Very pleased.

Joseph

14 de sep. de 2015

Quick easy appointment making - meeting with service advisor was on time as scheduled and brief - car service was finished before my requested time.

Jacqueline

29 de ago. de 2015

The sales rep was extremely knowledgeable and very friendly. He steered me into the right decision and I am extremely happy with my purchase.

Carol

27 de ago. de 2015

The staff that I worked with was professional, very patient, informative and helped me through the process of changing cars.

Daniel

27 de ago. de 2015

It was extremely easy. Paul Diamant was extremely respect of my time. Just awesome to deal with! We will go here first for our next vehicle.

Brian

23 de ago. de 2015

I didn't feel like I've been ripped off in any way when I left Rohrich.Which is usually the feeling after buying a new vehicle at other auto dealers.

Sandra

23 de ago. de 2015

They always do a good job on my vehicles. All employees are very efficient and friendly. I usually wait, so the cafe with Internet is very helpful. You can also watch TV, eat a snack, get something to drink, or browse the new car showroom. And the wait usually isn't long either.

Rita

22 de ago. de 2015

Job was done promptly.Service personnel were pleasant to deal with.I purchased my car from them and regularly have it services here.

James

19 de ago. de 2015

1. service performed within the given time frame2. customer advised as to the on- going service3. courtesy, friendliness of service supervisors4. the little things are enjoyed: TV's, coffee, food, newspapers,magazines, clean restrooms

John

16 de ago. de 2015

salesman corie chido was great and attended to my every need and explained all tech features and was very patient.

Cathleen

16 de ago. de 2015

We enjoyed the Ease of purchase and the good salesmanship of the salesman. The salesman sat in the car and explained all the cars features.

Mary

13 de ago. de 2015

I do not feel that I am being overcharged. All the staff is helpful and efficient. I love the WiFi waiting area.

Stanley

12 de ago. de 2015

An appointment time was found for me when I needed it,even though it first appeared that the schedule was full. Service was quick and the advisor was very courteous and efficient.

Timothy

1 de ago. de 2015

I thought the staff was very helpful and friendly. The waiting area was comfortable and there were free donuts and coffee. Time passed easily while my car was being worked on, and the wait was not long at all.

Patricia

31 de jul. de 2015

Your sales staff was fantastic! Marco, Jeff & Al all were helpful and made sure we were satisfied. It was especially nice to see team work and training first hand - Marco is new to the store and Jeff took him under his wing and made sure everything went smoothly. We've been dealing with Al since he sold my husband his truck 3 years ago and he is always professional. Sue did a fantastic job explaining every part of the lease agreement. I was a little nervous because I had never purchased a car in two days...it's always been more like two years to decide on exactly what I want but everyone was so helpful and no question or concern was left unanswered. I am confident with the Rohrich Toyota team.

Patricia

28 de jul. de 2015

Fast. Work done well. Really nice people. I would not have my car serviced anywhere else. I highly recommend this dealership.

Gilbert

25 de jul. de 2015

All staff and management were professional, courteous and patient. My family and I were very pleased. We value this dealership.

Darlene

23 de jul. de 2015

Always courteous and don't take long to do checkups. I LOVE MY TOYOTAS. This is my fourth one. Would not want any other vehicle except Toyota.

Charles

17 de jul. de 2015

We were very pleased with the experience we had with all members of your staff (collision, sales, credit). We felt that they took a personal interest in us and our needs. Your staff is outstanding! I would recommend your dealership to anyone buying a car.

Joann

16 de jul. de 2015

I did not have to wait long for inspection to be completed. Agent assured me that he could arrange a convenient appointment time for further work. He personally scheduled the appointment.

Lenore

15 de jul. de 2015

Dave was a big help and I feel confident that your dealership will be my first choice for all car issues. The communication and updates to me were excellent!

Mark

11 de jul. de 2015

The service dept. went out of their way to take care of my issues in as short of time as possible

Joel & Betty Kruman

10 de jul. de 2015

Car was done when they said it would be ready. Waiting area was comfortable. Was greeted promptly and service agent made sure all I needed done was taken care of.

Sarah

8 de jul. de 2015

I felt like the service department handled everything in a timely manner and was even willing to accommodate me without an appointment. They also checked everything over thoroughly and explained each step to me.

Guy

8 de jul. de 2015

The staff were friendly and explained the repair options. The waiting lounge was excellent. Thank you for the coffee and biscotti.

Katherine

30 de jun. de 2015

1) Ease in making a reservation (I did it by phone).2) Aid from the Service Receptionist in determining what I needed to get done. 3) Quick Service while I waited.4) Nice pastries and coffee in the waiting area.5) Friendly staff.

Richard

26 de jun. de 2015

Your staff was very courteous. They explained everything in plain language. Although I was just in for an oil change, it was very quick! Your customer lounge is awesome.

Francine

25 de jun. de 2015

Extremely knowledgeable service personnel; efficient service; quiet customer waiting area allows me to get work done while waiting for service to be performed; refreshments in quiet customer waiting area.

Justin

24 de jun. de 2015

They were quick and efficient in changing my oil. They also checked my brakes and tire tread without me inquiring. I liked that.

Ellen

24 de jun. de 2015

It works! Staff are helpful, friendly and clear and they provide good service right from the initial phone call to schedule the service to checking out.

Rajesh 15th June 2015

16 de jun. de 2015

I really had a great experience with Rohrich Toyota . Guys were amazing in all aspects, whether it's about explaining the features of car or in financial aspects of buying a new car. I got a real good experience and I recommend everyone. Specially C J was too good.

Don

10 de jun. de 2015

Ease in making an appointment within a limited time. Waiting room with wifi is commendable. Prompt and efficient service. Brian Mcbennett was especially helpful.

Priscilla

9 de jun. de 2015

Prompt courteous service from the service department. My salesperson Nick is excellent. I would highly recommend him to anyone looking for a car. Not only was he helpful during the sale but has been of help several times with explaining the cars features.

Doris

5 de jun. de 2015

CJ was not a high pressure salesman. He was helpful and considerate through the whole experience, respecting my wishes the entire time.

Tim

5 de jun. de 2015

Fairness: the car was purchased used at the Rohrich Mazda dealership and the issue existed prior to purchase. No argument necessary, the dealerships worked together to resolve the issue at no cost to me.Accommodating: the repair took longer than expected and a loaner was provided at no charge.Thorough: unbeknownst to me there was a recall for the airbags on the vehicle which was addressed in the same visit.Friendly: everyone that interacted with was kind and pleasant.Thank you SO much!

Linda

5 de jun. de 2015

The entire experience was smooth and stress free. Our salesman Nick was very knowledgeable and easy to work with. Everyone we came in contact with were friendly and helpful.

Lisa

4 de jun. de 2015

The honesty, no work is performed unless they discuss it with the customer, and tell them what it will cost, and all work that is done is necessary. And quality of service, and customer appreciation is shown in their waiting areas, and restrooms.

Stephen

2 de jun. de 2015

I was in a bind. My car needed an inspection immediately and Brian made it happen within two hours. The staff was professional, attentive and excellent with me.

Robert

30 de may. de 2015

David Balash provided excellent customer service. He got my car serviced very quickly knowing I had to go to work and I really appreciated the extra effort on his part. Thank you, David!

Michelle

30 de may. de 2015

Always quick and they do everything right the first time. Scheduling an appointment with them is so easy, they always accommodate my schedule

William

27 de may. de 2015

all the sales,and finance people were very considerate of our time and finance situation. a special thank you for Kristen.you will see us again.

Ronald

27 de may. de 2015

fast,friendly trust worthy service, for seven years now I am abel to receive flexible scheduling of service, weather I sit and wait for work to be done or drop it off.

Betty

24 de may. de 2015

Dave was very nice to deal with! Still working with him on the warranty portion of the inspection, but he assured me it would be taken care of first thing on Tuesday, due to the holiday weekend!I waited for the car and it was very comfortable with fresh coffee and biscotti waiting at 8:30 am. When my car was ready, I learned it had been washed for me and it made my experience even better! I had planned on getting the car washed on my way home and Rohrich saved me the trip and money!

Mike & Karen

23 de may. de 2015

Liked the friendliness and personal eye contact and use of my name that the agent that checked me in used in his intereaction with me. Do not know his name.

Rita

23 de may. de 2015

The work was done professionally and on-time.The service personnel was friendly and helpful.They fixed a minor problem without charge.I bought my car, MATRIX 2009, and continue to have it serviced here.

Lynn

21 de may. de 2015

my appt. started on time ; the service men answered my questions and gave advice and were very cordial; all the work was done quickly.

Wendi

14 de may. de 2015

I was unsure about my options. My options were explained and I saw how much more affordable leading would be. Then, my financing level was higher than I could afford and the team contacted Toyota financing to get me a better rate. I am so appreciative. And I love my 2015 RAV4!!!

Michelle

14 de may. de 2015

I was please with Brian's attention to my needs at the service desk and the timely turnover and communication about the service check.

Daniel

11 de may. de 2015

It was my first time to your dealership so my experience is limited. The service associate was very helpful and quickly got the information need to service our car. We were notified as soon as the car was finished. I appreciated the free car wash.

happy customer

7 de may. de 2015

I contacted Kevin Kinsella at Rohrich Toyota and asked about buying a 2015 Camry SE with navigation. We set up an appointment for two days later, and I drove out in my new car. The 2015 Camry was the fourth Toyota I'd bought at Rohrich and the third from Kevin. Rohrich provides excellent sales and service experiences.

Arron

5 de may. de 2015

I liked the salesman getting in contact with me in a expedient fashion, and made a conscious effort to meet my demands.I expressed how I needed to drive that night, and even though I contacted them a bit late, they worked with me, and I was in my new car the same evening.

Stephany

3 de may. de 2015

Finally! It took the state inspection to remedy my Hot/Cold needle to register to N again. After expressing many concerns in the past, all is well again. And I can feel safe. Next time I know something is off, I plan to put my foot down!

Sharon

19 de abr. de 2015

I recently leased a new 2015 RAV4 at Rohrich Toyota. My salesman, Corie was very helpful and knowledgeable. I am new to Toyota and new to Pittsburgh, and I was extremely pleased with this dealership. No high pressure from anyone. Corie, his manager and the leasing person were all focused on giving me the best deal and a happy experience. I would highly recommend them!

New buyer

19 de abr. de 2015

I had been dealing with Joseph Arciuolo on different Toyota cars, he informed me all kind of deals. And he helped to go with the best financing bank, then I got a good deal with toyota bank financing. He was incredibly patient with me when either I couldn't decide what to do, I felt Iike I know him before. He is really friendly and helpful. From my experience, they have are a good car dealership here in Pittsburgh.

Dorothy

26 de mar. de 2015

Kristen never gave up on me. She always keptbthe door open and was great about returning phone calls. I felt she was very interested in helping me. Once the deal was done she also checked up on me to see how if I had any additional questions etc

Jean

23 de mar. de 2015

Everyone is always pleasant and attentive to what needs to be done. I also enjoy the waiting area where I can set up my computer to work while I wait and enjoy a good cup of coffee w/biscotti.

James

23 de mar. de 2015

Friendly staff and helpful employees! They helped to make the leasing process easy and understandable for my wife & I!

Danny

20 de mar. de 2015

we went in to get the 2 year oil change and they also had time to get the truck inspected at the same time so we not have to make a trip back for that

Loriu

16 de mar. de 2015

From the moment I walked in, my salesman Robert Myers made me feel welcome and treated me with respect. He answered all of my questions and solved all issues. I've had my car for only 2 days now and am very happy. I still have a few items that were ordered and need added to my new car. I hope this is the beginning of a great relationship with Rohrich Toyota.

Shirley

15 de mar. de 2015

I change my own brakes and got air into the system that I was not able to bleed out. They found the problem and resolved it.

Edward

13 de mar. de 2015

You were very prompt with taking care of the issues I had after my previous visit. Clay was very helpful and much appreciated.

Laura

10 de mar. de 2015

I was 20 minutes early for my service appt. They took my car promptly and I was done 10 minutes after my scheduled appt.Couldn't ask for any faster service than that! THANK YOU.

Amin Nick

7 de mar. de 2015

My personal auto loan application was approved by the bank that I have an account with. They offered a 2.5%-APR. The dealer said if you want the car tonight and don't want to wait for your banks check accept our 3.3% APR. I did. After signing the paperwork and paying the down payment, they told me their bank needs more documents, bring them tomorrow at 5:00 pm and you'll be all set. I went back home with all the paperwork signed and $3000 paid, without the car!The next day, I took the documents to them at that time, but they said the bank is closed. If you want the car tonight accept our other loan with 5.6% APR. I was so pissed off with the way they treat their customer and the games they play for the extra profit they make from the financing commissions. I didn't accept it and they gave me attitude. I called the deal off right away.Do yourself a favor, respect your time, respect yourself, save yourself multiple trips, and keep away from these people.

Erin

4 de mar. de 2015

The honesty and speed. I didn't have to wait very long even though I had a lot that needed done.

Alexander

3 de mar. de 2015

Every one is always nice, and the service is great, and any work I have done is always done right

Mary Lou

3 de mar. de 2015

Not a long wait, the employees are always so friendly and helpful and best of all they do not tell me that I need this or that which I do not need. I always let people know how much I like dealing with Rohrich Toyota.

Michael

27 de feb. de 2015

Sales person didn't pressure us about buying a car. When we did decide to buy the process was fast and easy.

Kimberly

25 de feb. de 2015

Dave Balash was wonderful. He truly made sure that he took care of my issues. He provided excellant customer service!There was a problem related to my batter installation and I had to return after leaving the dealership. Dave made sure that the issue was resolved...Thank you!

Jan

22 de feb. de 2015

Always very professional and take good care of our vehicles. Areas are always very clean; all staff are courteous and friendly.

Holiday

19 de feb. de 2015

Staff (service manager, mechanic, parts clerk) were all very courteous, respectful and helpful. Facility is clean, comfortable and I was able to get work done while waiting(yay - wifi! yay! Coffee and scones!

Richard

17 de feb. de 2015

Was in and out with no issues. Service rep even helped resolve a minor issue w a second toyota vehicle that was not serviced that day. Cust service rep I. Parts dept helped resolve a low battery issue on key fob as well. Great support all around.

George

17 de feb. de 2015

Polite, professional andn prompt. I appreciate that the servicde department took care of me right awa even though I was late for my appointment.

Robert

14 de feb. de 2015

It was on time and quick, my previous salesman took the time to help program my phone and gps, I appreciated that.

Michael

13 de feb. de 2015

It was easy to schedule. The service was quick. The waiting room was comfortable and had good coffee and biscotti. The checklist was very thorough and the checkup and oil change were free.

Janie

12 de feb. de 2015

I have always had a very positive experience with Rohrich Toyota. However, no one wants to hear that their car will not pass inspection and that the only solution is an extremely high repair bill or a new car.

Joseph

10 de feb. de 2015

Organization of my visit. Car dropped of inside - met with technician, car worked on, notified when complete - explanation of job completed.

Roxanne

9 de feb. de 2015

Everyone is courteous and helpful. My service tech,Brian took the time to explain what was done and showed the ratings on my brakes and tires.

Eric

7 de feb. de 2015

Making an appointment was convenient and the service was exceptional. The personnel were friendly and helpful. They were also knowledgeable about my recall and explained the problem. Thanks.

Robert

6 de feb. de 2015

Prompt courteous friendly service (Dave Balis), car taken care of exactly as i had instructed, no surprises, no up selling.Extremely pleasedALL Excellent

Celena

5 de feb. de 2015

All of the staff I encountered were very friendly and helpful. My salesman, Corie, was very friendly and knowledgeable. The management and finance staff were great as well.

Lisa

2 de feb. de 2015

I liked how quickly they worked to check me in so early in the morning during busy drop off time, i liked the shuttle service and the drivers were nice.

Patricia

1 de feb. de 2015

Jeff really went out of his way to help me with the process, and decision, regarding leasing the new Corolla.Both Jeff & Sue took the time to present, and explain, the options available to me, once I was ready to move forward with the lease.Jeff went above and beyond to make this a great experience!

Nathan

1 de feb. de 2015

I was very impressed with john and his persistence in getting me the deal I wanted and any information I needed. Once we arrived everyone was kind and I felt very welcome. I would recommend Rohrich Toyata to anyone looking for a new or used car. Thanks again for everything, I look forward to doing business with you in the future!!

James

31 de ene. de 2015

good sales person, no pressure. sales manager very nice willing to work with me. i got a very good deal and am satisfied with the entire process

Ronald

27 de ene. de 2015

convenient service performed when promised and/ or scheduledin a professional friendly manner at a clean facility with knowledgeable staff members.

Sarah

23 de ene. de 2015

The man who took care of me at the desk when dropping my car off was extremely friendly. It was my first time using the service center so he explained the whole process and what to expect on my next visit. The waiting area was very nice and clean.

Johnathon

23 de ene. de 2015

Very fast, shuttle service was very quick and efficient (and drivers were friendly). I dropped my car off for 2 recall fixes, and it was done within a few hours

Tom

23 de ene. de 2015

Good, honest service. For a dealer, your prices are comparable with other independent mechanics. Clay Cova is very friendly and helpful.

jd

20 de ene. de 2015

Mark and Jack were absolutely fantastic in facilitating the whole process for us. I would recommend any family/friends go to Rohrich Toyota. Not only are Toyota cars made to last, but the service you will receive at Rohrich Toyota is second to none.

Kayce

19 de ene. de 2015

I did not purchase my vehicle from Rohrich, but it is the closest service center to me for my Toyota Care. Everyone was very nice and helpful in showing me where to go and the service appt itself did not take long at all, even though I could tell they were very busy. I was very pleased with everything, will definitely be continuing to use this location.

Joan

17 de ene. de 2015

Everyone was so helpful and answered all our questions. What a surprise we had when night came and our headlights came on. It provided much broader lighting than our old vehicle.

Charlotte

16 de ene. de 2015

Everyone was very helpful and accommodating to get things done. I was pleased that communication was by phone and email, this helped facilitate things. Brian (don't have his last name) was very helpful to us in November when we brought the car in, and Clay Cova arranged to get a statement scanned and emailed when we were finalizing arrangments. There was also a woman in the main office (Betsy, I think?) who was very helpful on the phone.

William

16 de ene. de 2015

The Toyota service team surpassed all my expectations. They were honest and easy to deal with while meeting my neeeds. The waiting area was clean, service writer was polite and cared about me every minute I was there. Thank you!

Dawn

10 de ene. de 2015

Mike the service mgr was very friendly and personable and remembered me and my husband from previous appts at Rohrich. I like the coffee-cafe Internet area it helped me pass time by In a relaxing environment. I also appreciated the free Bkfst pastries. The car inspection repairs didn't take that long (2-1/2 hrs in and out).

Judith

10 de ene. de 2015

The staff at Rohrich is always courteous and professional. I am always told what work needs to be done and am given an estimate of its cost. The work is done on time and well. I wouldn't go anywhere else.

Carolyn

9 de ene. de 2015

The service was quick i didn't even have time to sit and drink a cup of coffee. I checked in with Brian when I arrived. He told me all about my 6 month maintenance check and then my car was taken to be checked. I looked at the showroom for a car for another family member bought touch up paint, just in case I'd need it, then my car was done. Brian called me in and told me my car was done and everything looked great. I am really not surprised by the service, since this was the way it went when I bought the car. I will only go to Rohrich for my cars.

Martin

6 de ene. de 2015

The over all friendliness of the staff, and associates. Clay Cova has been especially helpful and ready to get what I need, and explain things to me in detail. Also, the shuttle guys are great! It's enjoyable to hitch a ride to wherever I'm going with them.

Will NEVER buy from Rorich after this experience!!

1 de ene. de 2015

I completed an online form by clicking on a link "asking for the sale price" of a vehicle I was interested in.... This was the biggest mistake EVER!!! I got put on mailing lists from several different employees and after REPEATED (I am talking double digit) attempts to get my e-mail address removed, I STILL (4 weeks later) continue to recieve e-mails. Ultimately I purchased a car elswhere due to their lack of concern for my desires. Do not give this dealership your information unless you would like to be constantly harassed by them.

Ronald

31 de dic. de 2014

Your service personnel , Clay in particular, were very attentive to my needs. I didn't have a current insurance card and I told Clay I would call my agent to get one. He told me he would take care of it. He was also very pleasant, professional and polite. He was respectful of my time. He and your other employee not only provided good service but they made the overall experience a pleasant one.

Gregory

30 de dic. de 2014

Bringing the car in for scheduled service could not have been easier, and the service was done so quickly I hardly had time to get comfortable in the very nice internet cafe area.

Jamie

30 de dic. de 2014

I had a flat tire caused by a screw so I brought it to the dealership and I was in and out in less than an hour!

JoeL123

18 de dic. de 2014

Great car and great buying experience...Kristen Ehmann makes the buying experience easy and enjoyable. She is very knowledgeable and accommodating - I would certainly recommend Kristen and I would purchase from her and Rohrich Toyota again!

Chester

15 de dic. de 2014

Clay Cova the service advisor was courteous and explained in detail the recall work which had to done to my Corolla which included a state inspection. I found the lounge area to be clean and confortable with amenities. My stay with Rohrich was less than 1 hour and 30 minutes. To the Rohrich service personnel & mechanics, I say Great Job!

Charles

10 de dic. de 2014

We scheduled our Prius V and Prius for service The Prius V 60K was completed in hours and you moved up the Prius 80K up a day and completed both by mid afternoon.Good work!!!

Christina

10 de dic. de 2014

Setting up an appointment was easy, I dropped my at off the night before and the staff was quick and friendly.

Buddy

10 de dic. de 2014

Just did a recall for my Camry, but the service advisor was excellent, efficient and friendly. This is my first time with Rohrich, and with my low mileage, I will return for future mile interval checkups/service..

Lillian

9 de dic. de 2014

The oil change was quick and efficient (I waited for the completion of my car) The waiting room was comfortable. The service men were professional and efficient!

Frank

8 de dic. de 2014

We have purchased/leased cars for years from Rohrich primarily because of Mark Podrosky. He is the most trustworthy individual I have ever dealt with leasing or purchasing a car. There never is any anxiety while working with Mark. He makes you feel very comfortable and is extremely pleasant to deal with. We always feel we got the best deal we can get and he will insure we are very satisfied. Kristen Ehmann was extremely personable and knowledgable and was a pleasure to work with as well. I most certainly would request her in future dealings. We thoroughly enjoyed our experience with these two individuals and will continue our relationship in future car dealings.

Robert

7 de dic. de 2014

Service people are always pleasant, recognize me and my family. This service I was on a time crunch and they were able to prioritize the service so what had to be accomplished were done and I was able to make my other appointments.

Joan

25 de nov. de 2014

My car was fixed in a timely manner. I had a ride from work to get my car. The employees are super curtious and knowledgeable - this also applies to Roger in the parts dept.

Maryann

25 de nov. de 2014

While I was waiting to pick up my car one of the employees opened the doors for me and stopped to talk to me while I was waiting. He was very kind. He even checked to make sure my car was being brought done. It was very busy. Everyone seemed to be checking out at once. He stayed with me until my car arrived. He didn't have to do that...he could have went on his way but he didn't.

pkdurham0528

24 de nov. de 2014

We bought our new 2015 Highlander at Rohrich Toyota, with the help of Rob Myers who was splendid. For me, buying a car is stressful, especially since I'm very picky. Rob was very patient, accommodating and responsive to my requests. Plus, Rob is a very genuine, friendly and honorable person; I've grown to trust him. Everyone at Rohrich treated me fairly and with respect, and I ended up with an amazingly great vehicle and financing package. I'm fortunate to live close to Rohrich and I look forward to working with them more in the future. If you want an honest dealership, go out of your way to visit Rohrich and ask for Rob Myers.

Cheri

20 de nov. de 2014

I'm allways informed of my wait time .I needed a state inspection it was wasn't due till january which i completely forgot but was remined and they did it for me on my visit there that day. thank you.

Shin

18 de nov. de 2014

the timely manner of the service provided. And you took my advice from a previous survey (service) when you took out the paper placemat when the car was returned to me. Thank you.

Susan

16 de nov. de 2014

I felt that everyone who I worked with understood my priorities and tastes. It was a very efficient and positive experience throughout the sales transaction.

Jason

16 de nov. de 2014

The waiting areas are great. The staff was very friendly and welcoming. The online scheduling is the best I've ever used.

Peter

15 de nov. de 2014

Customer service from Alex Senuta was OUTSTANDING. He drove my car to the shop to have the trailer hitch put on. He made sure everything went as I expected. I will recommend Alex and Rohrich Auto.

Alexander

15 de nov. de 2014

We had a great time making our purchase of a 2015 Sienna at Rohrich Toyota. Kristen Ehmann welcomed us from the start. We have been looking at the Sienna for several months, but hadn't made the purchase because of unclear pricing and the fact that most places didn't have what we asked for, but wanted to steer us into buying what they already had on their lot.Our request was immediately answered by your team, and Kristen was friendly, helpful, and thoughtful. Of all our car buying experiences, she demonstrated the most skill and made the experience the most fun and least stressful.Your dealership worked with us from the start - even though it was late on Saturday, getting us the vehicle was not a problem. There was no "come back on Monday or come back in a week" story from you - as soon as we agreed to the terms, we were told that we would be driving our vehicle home that afternoon.Kristen even followed up with us this week, and sent my 4 year old a "Swagger Wagon" can cooler because she noticed that my daughter liked the promotional video. That's attention to detail.Sue was great when we went on to make the deal - she was clear, concise, and was not pushy. There were no surprises, and we left pleased with the whole transaction.

Patricia

15 de nov. de 2014

I always have a great experience at Rohrich, whether buying a car, or getting it serviced. They take you on time, explain everything in plain language, and get you out in a timely manner

Michael

14 de nov. de 2014

The problem I reported was corrected and problems that I was not aware of - rear brakes shoes needed replaced and license plate bulb burned out - were identified and resolved.

Jfehl23

13 de nov. de 2014

Everything was great! They really made the buying process easy and accommodated every need I had (which was a lot). I would recommend buying from Kristen!

Terri, Pittsburgh Pa

12 de nov. de 2014

The service staff was eager to provide us with quick efficient service. We will continue to use Rorich for future service for our car.

Edward

10 de nov. de 2014

Easy to schedule with BDC. Online pay convenient.Work performed as promised and on time.Service advisor Dave Rusnak informed me of an open recall on my vehcile that I was not aware of. Recall performed at this time also.

Chris

7 de nov. de 2014

it was very easy to drop my car off the night before and I was called early the next morning with all details. The work was completed very quickly and the cost was very reasonable for the work that was completed. The service was extremely friendly with no wait and no hassle.

Judith And Irwin

6 de nov. de 2014

The visit was professional. My appointment was honored and I did not have to wait too long for the service to be completed. The customer lounge was comfortable and I was able to shut off the TV in order to read the newspaper.

Judith

6 de nov. de 2014

I have been a faithful Rohrich customer since 1983. Even after moving to Penn Hills I come back because the service and staff are top of the line.

John

6 de nov. de 2014

Staff was very helpful, clear about services and what needed to be done, dealt with everything in a professional manner.

Theodora

5 de nov. de 2014

The service man was thorough, professional, accommodating and friendly. The mechanics were very thorough in diagnosing my issues on my Camery. Very happy with the overall service.

kerberfam

31 de oct. de 2014

I recently traded in my 9 year old Highlander for a new RAV4. The dealership didn't have in stock a car with the color and features that I wanted. They searched other Toyota dealers and got me the exact car that I wanted. Everyone was pleasant and helpful.

Teresa

30 de oct. de 2014

The work was finished before the alloted time period for the recall.Also, when I had my vehicle here for the yearly inspection on 9/13/2014, it was brought to my attention that there was a recall on the vehicle. Which I had not been informed of before this time. I then brought the vehicle back for the RECALLl on 10/20/14.

Charles

29 de oct. de 2014

It was great to be able to schedule service on line. Service was ready for my truck when I got there and the work was done correctly and in a timely manner.

Richard

29 de oct. de 2014

Dave carefully reviewed everything that needed to be done when I checked in. The work was completed early.. The Assistant service manager (sorry, forgot his name), carefully reviewed everything that had been done during check out. Car was clean inside and out when I picked it up. These folks truly do an outstanding job.Rick Minnotte

Mary

25 de oct. de 2014

Nick Livingstone was a great help to me. He did everything to make my second experience at the dealership a good one.

Laura

24 de oct. de 2014

The sales rep had an excellent knowledge of the technicalities of the Corolla 2015 vs my 2008 Corolla. He did an excellent job in communicating to me, in an easy to understand, friendly, non aggressive manner, the safety, parts, engine and ride improvements made to the 2015 model. We drove the 2015 Corolla twice, once with me as a passenger, then once with me as the driver. He also rode along with me when I drove my 2008 model, after having driven the 2015 model, so I could see the difference between the two models. He had a lot of patience in answering my many questions, driving 3x with me in the two cars, and explaining the lease financial terms. Note: I had no plans to lease a new car, I only came in to the dealership to purchase a small touch up paint product for my 2008 car. However, I leased the 2015 model after I wandered into the showroom just wanting to learn about the new Corolla's and my sales rep was immediately available to assist me. The sales rep who sold me the car patiently and non aggressively explained the technical benefits of the 2015 model, demonstrated to me via the test drives that it was a much better ride than my 2008 model, and explained the financial and other benefits of leasing the 2015. (I never leased a car before.) I also leased the car because Rohrich gave me a fair dollar value for my 2008 model.

Dennis

17 de oct. de 2014

Clay was proactive in arranging to get everything done on my car, including the recalls he informed me about. He scheduled me a rental so it could all be done in one visit. Everyone is always so helpful here and seem to like their jobs :)

Karen

12 de oct. de 2014

Performed 50,000 mile checkup and made repairs in a timely manner. Service agent is great to deal with. Love that Internet Cafe. Best thing you guys could do for someone with back problems.

Jay

5 de oct. de 2014

Have been doing business off and on for years at Rohrich. I bought 1 car there back in the 80's. Best place to buy parts. Great service dept. Never had any of my vehicles worked on there though. Work on my own usually. Will find out now with my new purchase. I liked the attitude and service with the sales dept. on my purchase.

David

4 de oct. de 2014

KEVIN WAS THE BEST. THIS WAS MY SECOND PURCHASE WITH KEVIN. I AM SURE THERE WILL A THIRD IN THE FUTURE

Judith

3 de oct. de 2014

All the people that helped me at Rohrich were magnificent!!!!Efficient, friendly, helpful, results oriented, going the "extra mile" to get it done! Let me give you their names: Kristen Ehmann in sales, Sue in finance, Clay and Elaine in service! What a team!! This was my first experience of Rohrich and I am totally impressed! Many thanks to all of them! (Also, this is just a brief P.S., I appreciated the clean women's rest room!)

Alice

28 de sep. de 2014

My salesperson was very personable and helpful. It seemed that everyone actually wanted me to get the car I wanted. No difficulties regarding KBB value assessments. This is my third Camry from Rohrich...and I return especially because of the very fine experiences I have consistently had with the service department.

Frances

26 de sep. de 2014

appointment and service process was excellent. I was disappointed to learn that my horn failed State Inspection. Although I can't prove it, I feel that the horn was not functioning correctly when I purchased the vehicle in December 2014. This expense will be a hardship for me.

Eugene

23 de sep. de 2014

Your organized. The appointments are scheduled with a short waiting time. The waiting rooms are comfortable, and the bottom waiting room has booths with electric plugs for computers. Coffee and some times cookies and donuts are provided... The call box is nice too. Everyone is very friendly and helpful.

PaulHB

22 de sep. de 2014

This is a 9-22-14 update to the "BAD experience" review. Later in the day I received a survey from Toyota (not dealership) in an email. I filled out the survey and within 2 hours the customer relations manager from the dealership called me to tell me they received a call from Toyota about the review. He was very apologetic and said that he and the general manager were not aware of all the problems my wife and I had at the dealership. He told me they wanted to order and install the 3 options we wanted free of charge. I told him I only wanted a discount but he said they would like to do that free of charge for us. They are going to order the parts today. I was impressed with the quick response and offer of the options and am willing to give this dealership another chance.

Janie

20 de sep. de 2014

First, I want to compliment Brian McBennet for his outstanding service, knowledge and professionalism. I have been a customer of Rohrich since 1990 (when I purchased my first Toyota). I have always had a pleasant experience and will continue to have my vehicles serviced there. Thank you for your commitment to serve the customer and for your dedicated staff.

Westwood1986

19 de sep. de 2014

Sales rep became very indignant with us when we asked for higher trade-in price for our car. Also, I requested for rep to discount 3 options we wanted which totaled $417 installed (Mudguards, body side moldings, and rear bumper protector). The sales rep snapped back at me saying "I'm not even going to talk about options when we're already losing $200 on the car". Rep was very rude sales rep. Financial service manager was not very polite either. My wife and I felt like we were wasting everyone's time. The shuttle driver was nice and polite but the sales rep and financial service manager need some training on customer service skills. I doubt if we will ever buy from Rohrich again and cannot recommend the dealership. I'm not looking forward to getting my new car serviced there. UPDATE 9-22-14Same day I wrote this review I received a survey from Toyota (not dealership) in an email. I filled out the survey and within 2 hours after I submitted it the customer relations manager from the dealership called me to tell me they received a call from Toyota about the survey. The manager was very apologetic and said that he and the general manager were not aware of all the problems we had. He talked to his general manager and said they would like to order and install all three options I wanted free of charge. I told him I only wanted a discount but he said they would like to do this free of charge for my wife and me. They are ordering the parts today. I was impressed with the call so quickly and am willing to give the dealership another chance.

PaulHB

19 de sep. de 2014

Sales rep became very indignant with us when we asked for higher trade-in price for our car. Also, I requested for rep to discount 3 options we wanted which totaled $417 installed (Mudguards, body side moldings, and rear bumper protector). The sales rep snapped back at me saying "I'm not even going to talk about options when we're already losing $200 on the car". Sales rep was very rude. Financial service manager was not very polite either. My wife and I felt like we were wasting everyone's time. The shuttle driver was very nice and polite but the sales rep and financial service manager need some training on customer service skills. We will never buy from Rohrich again and cannot recommend the dealership. I'm not looking forward to getting my new car serviced there.

CourtneyS

17 de sep. de 2014

After running around to multiple dealerships around Pittsburgh, trying to find the right suv for me, I was exhausted. I was bullied into vehicles I didn't want, told I would never find a deal for under $400 0_0 , and never felt a genuine interest in what I wanted, every salesman was looking to make a sale at the highest rate, not caring what I wanted. FINALLY after nearly giving up on finding anything I found Rorich. Jeff greeted us as soon as we walked in the door. We went out to the Rav4s I told him what I was looking for and not budging. We went back in, talked pricing, and I got a great deal (better than Day Toyota with the Labor Day sale going on!!) Sadly the color I wanted was not on the lot. I waited a week for my Rav4 xle to come in from NY and am in love. Rorich Toyota is without a doubt one of the best dealerships in Pittsburgh. Please go to them before any other Toyota dealerships! I promise you won't be disappointed. All of the staff was very friendly and upbeat, just in passing. Jeff was awesome, tell him what you want and he will deliver. I can't express how great Rorich treated me. Good luck on your search! Courtney S.

Rita

16 de sep. de 2014

My drivers side window would not go up and since I street park this was a major issue. I immediately went to the dealership and, without an appointment, they looked at my auto and fixed it for me. This is why I have purchased my last 4 cars at this dealership.

Christina

16 de sep. de 2014

The service representative realized I would need an inspection within the next sixty days, he made sure to give me the option to have the inspection completed at the time of my service.

Louis

13 de sep. de 2014

David, your sales manager helped us understand leasing and how it was working relating to the Toyota Highlander we traded in. David put us in charge with a very mellow but knowledgeable salesperson. He worked out the numbers to make it possible for us to purchase the Rave4 which we are very happy with. This is a much better vehicle for us.

trsqbari

12 de sep. de 2014

My family has been dealing with Kevin Kinsella at Rohrich Toyota for nearly thirty years during which time we have purchased eleven vehicles. I can tell you that he is a friendly, fair and honest person. We remain loyal Rohrich customers because of the reliability/dependability of the vehicles and because Kevin is a person of high integrity.

Maureen

11 de sep. de 2014

My technician! Clay was so attentive to my situation and the cost factor. I needed new brakes and he walked me thru the process and the exact amount I would owe. There were no surprises which I really appreciated. He also took it upon himself to make sure I was not inconvenienced with waiting for my car all afternoon. He is most professional and did not disappoint!

junebug88

1 de sep. de 2014

Basically when we took our car in to see if they will look at the broken down car they responded like a bunch of mindless xxxxxxx with wrenches. Toyota will not take the time to find the solution to what is wrong with your car. Do not buy from day and rohrich toyota, they will not care about you or whatever is wrong with your car.

Dale

31 de ago. de 2014

My car was not driveable, so I was concerned as to what its problem was. Clay called me and explained in great detail what had to be done, when the car would be ready and approximately what it would cost, (although I am sorry he did that!) The car was done a day earlier than expected but unfortunately the cost estimate was exactly as quoted. Clay is easy to deal with and knows his Toyotas. Good job!

Jamie

31 de ago. de 2014

I made and appointment (they sent a reminder,Nice!), I didn't have to wait long for the oil change, and the staff was friendly.

Cynthia

30 de ago. de 2014

Employees were friendly, competent and helpful as this was my first time at the service center. Lounges are comfortable so that waiting for car was a good experience.

Elizabeth

29 de ago. de 2014

The people there are friendly, the salesman I had was very informative about the car I was interested in. We didn't have to spend a lot of time waiting around we were in and out in a short amount of time. I would definitely tell people to go there.

Patricia

29 de ago. de 2014

Salesman, Scott Shea, was very knowledgeable and such a great guy. Rich Wilbur, the finance man was also great and very thorough. Great team!

Nancy

26 de ago. de 2014

The Service Department is one of the most professional I have ever experienced. Response time to fix the vehicle, which had several problematic items, took an incredibly short period of time. Repair charges were fair, and a new problem did not surface after I left the dealership, which is a common issue with some other dealerships.

Margaret

26 de ago. de 2014

It was all good. Clay is such a pleasant service advisor. He made sure that the work on my car was done quickly and I was in and out in no time!

Elaine

22 de ago. de 2014

I got to request the particular maintenance person. The wait wasn't long since I usually wait unless there is something that really takes a lot of work & time.

Megan

21 de ago. de 2014

Everyone was very helpful and personable. The manager in charge really took the time to talk to me about my car and make sure things were going well.

Sara

19 de ago. de 2014

Service personnel do not act like I do not know anythingsince I am a woman. They are always very polite andtake time to answer questions and explain everything.

Patrick

19 de ago. de 2014

Everything was very straightforward. I scheduled an appointment, dropped the car off, was treated well, and enjoyed the free coffee and wifi. A very positive experience.

Amber

16 de ago. de 2014

I am super thankful for your employee Corey who helped me to get a new car, and transfer over my old loan onto a new one. Also the details he told me about with each of the suvs and cars. Very helpful. I felt welcomed & like a valued customer while I was there. Very respectful staff!!

Mary

16 de ago. de 2014

The overall experience was outstanding. The patience and professionalism Brandon Miller, Mark Podrosky and Rich Wilbur had with us made for a very pleasant car shopping experience. Thank you to everyone at Rohrich Toyota!

Dale

16 de ago. de 2014

I didn't have an appointment, and your service rep. was able to take care of me and resolve the problem with me car. I thought that I would be spending several hours in the waiting room, but I was back on the road in less then one hour. Great Service!

Patricia

14 de ago. de 2014

I want to thank Mike Williams for his time, patience, professionalism and for being so helpful to myself and for my car concerns. He went out of his way for me --I wish all Customer Service reps were like Mile Thanks Again Patty Walker

Joseph

13 de ago. de 2014

The time and patience shown by the sales rep (Jeff) answering my questions and his demonstrations of "how to do it"

Moshe

13 de ago. de 2014

I thought the service people were great. After, I went to the showroom because I am considering buying a new Tacoma. I was very dissatisfied with my experience with Jeff in the showroom.

Joseph

6 de ago. de 2014

Love the internet cafe. Makes me feel like the time waiting for my vehicle just flies by. Staff is also very nice and attentive.

Jeffrey

4 de ago. de 2014

The ease with which everything was done - I was able to set up an appointment online. Bring the car in on time, not have to wait a long time for the car to be inspected, and I was done within the hour.

Susan

2 de ago. de 2014

The waiting area is the great. I am able to sit in a private area in the internet cafe and get a lot of work done while enjoying a good cup of coffee with a pastry. And my last visit, my sales rep was open and willing to discuss information I found online regarding alternatives to costly bulb replacement, making me want to continue working through Toyota instead of finding someone else to do the service.

Ronald

30 de jul. de 2014

I know that there won't be shortcuts taken at a Toyota dealership working on a Lexus. Replacment parts will fit and operate as new. Matt M listened and provided useful info. Lounge is comfortable, muffin fresh, TV works.

Nancy

29 de jul. de 2014

Very efficient. They took my car and provided service immediately. My car was ready to go when they said it would be. They are trustworthy and reliable.

Renee

25 de jul. de 2014

Every salesman was friendly and welcoming even though I had an appointment and they knew they weren't getting a sale from me. My salesman didn't rush or pressure me.

Jeffry

25 de jul. de 2014

The online scheduling and email notification when the work was completed. I really appreciated the courtesy van driver going beyond his duties to pick me up and bring me back to the dealership on a late short notice.

Stephen

24 de jul. de 2014

The car went inThe service was done,you washed the car,I paid my bill,That is the way it supposed to work

bdgregg

18 de jul. de 2014

We just purchased our 4th Toyota vehicle from Rohrich Toyota and the 5th from the Rohrich corporation, We have had nothing but very pleasant experiences every time we've purchased our vehicles at Rohrich Toyota. This time we worked with Robert Myers to seal the deal with a little bit of assistance from Dave Stewart . Both were very helpful and we were able to come to very agreeable price for our 2014 Highlander. Robert made us feel very welcome and his intentions were sincere, no high pressure sales tactics were used and we felt very comfortable explaining what we wanted and what we didn't with Robert and he was very receptive to our needs. The new no-haggle pricing was a somewhat new concept for us but we found that the price turned out to be at a great price point for us and it allowed us to splurge on an accessory that we thought we wouldn't be able to get. You can shop around and go to other dealerships but we always wind up back at Rohrich Toyota where we know we'll be treated right. Thanks again Robert and Dave for such a pleasant experience.

Kenneth

18 de jul. de 2014

Your dealership was very professional and efficient. I really appreciated how quickly you were able to get my car in for service and how quickly the work was completed.

Stephanie

17 de jul. de 2014

Scheduler put me on for my previous Lexus "at" Lexus and service person was able to juggle and fit me in at Toyota for my sequoia (haven't had my Lexus in over a year). Staff is very accommodating and courteous.

Catherine

17 de jul. de 2014

convenient, Great Customer Service, shuttle is wonderful and driver was awesome. Even called me in the afternoon to see if I needed picked up after my car was ready.

John

16 de jul. de 2014

Jack was honest and professional. The initial deal offered was a reasonable starting point for negotiations. I felt respected and a fair deal was made.

Alice

13 de jul. de 2014

They took my car even without an appointment because the sound was very bad in the brakes. I have always been treated well by this service department...and would not consider changing my dealer because of their service dept.

Carolynad

7 de jul. de 2014

I had been looking for a new car for the past six months and doing all my research on different vehicles online. It was time to go to the dealer and test drive a Rav4. I could have went to a dealer 5 minutes from my home, but knew they were rude and pushy from past experiences, so I when to Rohrich Toyota. I was expecting to check out the car maybe test drive it and leave. Well, that didn't happen. I walked into the dealer and saw the Rav4 on the showroom floor. I started looking at it and then was approached by Brandon Miller. Who said "hi, how are you?" Not "what are you looking for". The small talk made me feel like i wasn't a stranger off the street. He went and got me the exact car I wanted. The test drive with Brandon was telling me what the car could do, not why you should buy it. When it came to making the deal, i got more for my trade in than expected, a price i choose, not the dealer and no hassel at all. Brandon told me he could give me a price and there would be no haggling, it would be bottom line, and it was! When met with Rich from Finance, I knew that is were the stress would be. They are always trying to push clear coat or warranties, not Rich. He explained all the options and said you choose or say no. When I told him I didn't want any thing extra he said"ok" and moved on. I liked that ALOT!!! When eveything was said and done, I drove away in my new car thinking...what just happened? I bought a new car that was so peaceful and relaxing, I would do it again and again. I really felt like I was the owners daughter, the way they treated me with respect. I LOVE ROHRICH TOYOTA!!!!

Kellykolence

11 de jun. de 2014

Had a wonderful experience with Kristen! She really took care of us from the moment we walked in. Extremely helpful, super friendly, down to earth. I never once felt pushed, uncomfortable, or rushed. She listened to our needs and concerns and answered them as they came up. She had wonderful patience while we made this important family decision. She helped us by giving us the all the information and different options we needed to make the decision. I felt like we got a great price from the start with no haggling. She made it fun and made it feel like working with a friend rather than a stranger. Thank you to everyone for putting in some overtime to get us in our new car that day. We would definitely go back.

Smp2014

3 de may. de 2014

My family and I have been lifelong customers to Rohrich Toyota. Great service every time we have come in until recently. We had Dave Stewart helping us and he wasn't a very pleasant nor a helpful salesman. He was rude and made me and my brother feel stupid and unwelcome. I'm sorry to say that because of him my family and I will not be coming back to buy any more cars. All of the other salesman from the past and present have been fantastic. I can't complain about any of them, except for Dave. I will be writing bad reviews everywhere now because of him alone.

jconnors

21 de feb. de 2014

I purchased a 2014 Scion TC from this dealership on 02/19/14. The dealership, surprisingly, was friendly and honest. They gave all requested information without hesitation and kept me informed throughout the whole sales process. I didnt feel that I was being persuaded one way or another with purchasing a vehicle from them, I felt zero pressure and have absolutely no complaints. I worked with Brandon from the second I walked into the dealership to the second I drove away. He was extremely detail oriented and concerned with my happiness in the purchase. If he didnt have the answer he knew where to find it and did it in a timely fashion. Everybody was extremely respectful, uplifting and wanted to make sure I was 100% satisfied every step of the way. This is definitely not my usual experience with purchasing a vehicle but definitely a pleasant surprise. I also worked with Cody on my trade in. He was a nice guy and gave me a fair deal but more importantly gave me details to the quote he offered me so I knew where the company stood and how much I could get. Great experience. I strongly recommend anyone looking to buy a new vehicle to goto this dealership.

jeffka412

30 de ene. de 2014

Buying a car from Rohrich Toyota was a good experience. Everyone there was both friendly and professional. Kristen went the extra mile making the whole car buying experience hassle free. I would buy another car form Rohrich Toyota.

jkuharic

29 de ene. de 2014

Rohrich was our third stop and we were ready to just wait until my FJ Cruiser was paid off in March to make another Toyota purchase but Jeff's low price peaked our interest and his friendliness sealed the deal. I never felt like I was trying to be sold a car at the top of my price range but rather exactly what we asked for. Great experience! Thanks!

bekblue123

21 de oct. de 2013

I went to the Rohrich Toyota dealership because I saw a 2004 Toyota Sienna for sale online for $7,000 that I thought I might like to test drive and hopefully purchase. Before I went, my friend Joe was told that the car had passed a 150 point quality control test to vouch for its being road worthy and was available on the lot to be seen. Not only was it not available to look at but I was told it couldn't be started, could not pass any inspection because it had not been inspected for over a year since the stickers on the van had expired in 2012 and it was being sold as is. The other Siennas they offered to show me were much more than the $7,000 I was prepared to pay. I had taken my 85 year old mother with me so that I could see if she would be comfortable getting in and out of the car. Taking my mother anywhere is not an easy process and ended up being tiresome and an unnecessary exertion for my mother. I was offered a laughable compensation on another Sienna for all the time and trouble this buying experience cost me. You see I need a car that my mother and I can rely upon in the winter and can easily carry both her rollator and wheelchair, and I need it as soon as possible. Either I was lied to so that a bait and switch scenario could be played out, or, nobody knows what they are doing at that dealership and it is being run by a crew of nincompoops! Why would any reputable dealership list online for sale a vehicle which has not been inspected or cannot be driven and not even make the buyer aware of these facts?

Kochmj

14 de ago. de 2013

I've been dealing with Kevin Kinsella for nearly 20 years. Somehow, he manages to make the process of buying a car nearly stress free. He knows the details of each vehicle and can explain product differences. Importantly, he has never played the "women only care about tne color of the car; not what's under the hood" game that was once so common in dealer showrooms. In fact, the entire Rhorich organization is professional and respectful of the customer's interest. As I said to the business office the other day, "I keep coming back because I always get a fair deal." Maybe a could bargain down to a few hundred dollars less on price by going to another dealer or shopping on line. I doubt that I would find a better deal. Service after the sale counts and Rhorich excels.

Aliciamscott

1 de ago. de 2013

This is my husband's and my third vehicle purchase with Rohrich and our second consecutive purchase with Bob. He is a true professional and goes through the sale process with class and enthusiasm while displaying credibility. We didn't waste time during the negotiations and I felt like his main priority was to put me into the vehicle while comfortable with no regrets. He did just that! He's a huge asset to Rohrich and my husband and i will be back for the fourth purchase, confident that Bob will be there waiting with his great smile!

lizfletch

12 de jul. de 2013

Larry was awesome. He was not the typical "sales guy," he really made you feel like you were getting the best deal possible. After we purchased our 2013 Toyota Tacoma, he sat with us and showed us all the bells and whistles so we didn't have to figure it out on our own. We bought our car on New Year's Eve and he got us out of there as quick as possible.My friend and co-worker purchased a 2013 Toyota 4-Runner from Larry yesterday - so I'd definitely recommend him :)Thanks Larry!!

Richfrancis

24 de jun. de 2013

We have worked with Kevin. Kinsella in buying Toyotas since 1986. He is professional, knowledgeable, considerate and trustworthy.He makes the difficult task of buying cars comfortable. He was very helpful in teaching us about our new car and set up all of our complex electronic preferences. He does not forget about you after the purchase and is always concerned and helpful. We would not hesitate to recommend him to anyone.

JAManuel

16 de may. de 2013

We just purchased a 2013 RAV4. This is the second new vehicle we have purchased from Nick in the last year. He was so helpful the first time we returned to purchase our second vehicle from him. His product knowledge was outstanding and he went out of his way helping us compare vehicles. Thanks to him we feel very comfertable with our purchases.

jen262

16 de may. de 2013

Buying a car was so easy and painless. I had already known what type of vehicle i wanted, and the sales person made the rest of the experience seamless. I was in and out within 3 hours!

bastiff

2 de may. de 2013

I knew I wanted a Sienna LE and that is what I was shown and got to test drive. Wonderful vehicle, good experience with all the individuals we worked with as well as those who were not part of the sale. Have only had the van a day but could not be happier.

jane1155

13 de abr. de 2013

Our sales transaction for our new car was the quickest and most pleasant experience. Bob was great. He was most informative about our new car and answered all of our questions without boring us with too many details. I would recommend this dealership to anyone. He was also kind enough to drive my husband back to where we had parked the car we came in a few blocks away. He also provided us with a few sodas. Believe me, I work in customer service & its little things like that really mean a lot. Once again, I enjoyed our visit and would highly recommend this Toyota dealership and Bob Poroda.

Lexy1479

13 de abr. de 2013

I wanted a Rav4 with certain options as per the Toyota web site my wish list: well I got roof racks, first aid kit, cargo net none of which i wanted instead of the remote start I practical beg for. I believe my car could have been detailed better which would have afforded them the opportunity to fix the scratch on the driver side door, now I have to arrange my schedule for a buff out oh did I mention only on Tuesday or Friday 1-4p. The tires and bumpers are dull no shine, door jams were dirty and larry actually put in the cargo cutain. I would have thought Larry would have called me to take care of this but he has not. Oh we'll it has been my fourth purchase from Rohrich Toyota maybe sales have changed over the years, but I thought customer service was what Toyota was all about. Over all the experience was fair to midland.

patcab

4 de abr. de 2013

This was one of the best auto purchasing experience I have had. Pete Kostanich answered every question! explained every aspect of my new Avalon, and spent a great deal of time explaining a hybrid,and how it works. Negotiating a price, as well as an interest rate, was professional and fair. This is the fourth car I have purchased from this dealer. I have had all good experiences. The automobiles have been reliable. The Service Dept, excellent. This experience was extraordinary, because of Mr. Kostsnich' s knowledge of the vehicles, and his easy, but professional approach to selling an automobile.

10lugs

19 de mar. de 2013

Convenient location, great service department, good inventory, friendly, knowledgable and honest sales representartive. Price flexabilitry was important to me. No high pressure. I came away with a feeling that I got a good deal on a really good car. The absolutely best car buying experience I have ever had.

RGraham1802

5 de mar. de 2013

We have a Toyota Prius in for servicing. Mr. Williams went OUT OF HIS WAY to solve a vexing problem. He contacted the R%egional Service Rep. to get us a break on a repair, which was really going the extra mile for you. The staff at Rohrich Toyota is consistantly professional, friendly, and helpful. Thanks to everybody at Rohrich Toyota!

frannie09

1 de mar. de 2013

My wife and I are extremely pleased with the purchase of our new car and especially all of the excellent care and assistance that Jeff Krivickas provided us. If my wife decides to purchase a new car for herself in the near future she would choose Jeff Krivickas to assist her.Jeff was very professional and courtesous and made our experience with Toyota a very pleasant and happy one.Thanks.

highlandernew

28 de feb. de 2013

My family has been working with Kevin Kinsella since my husband bought his first Camry in 1992. Once again, he did not disappoint. Our new 2013 Highlander is beautiful, and Kevin has been so helpful with all my how-to questions.

Badlergirl

19 de feb. de 2013

I have previously purchased my first Prius from Jeff Krivickas in 2007 and was extremely pleased. Since I needed a new car right away I was glad to return to him as a salesman. Jeff goes out of the way to make sure I understand some of the complexities of my car and even connected my Bluetooth to the new Prius. Anytime I am confused about an issue regarding my new car Jeff answers them clearly and plainly so that I can understand how to adapt to it.He has even come to my house where I have had problems with the connection of my garage door remote not working. He goes the extra mile to make sure that I am not just purchasing "another car" but rather a "quality vehicle" which holds a good resell value and will last me many years with normal wear and tear.Sue Belako helped me to understand the actual sales process in a clear cut manner so that I could make my better decisions on some of the optional warranties.Finally, I want to give special kudos to Chris Sekely who recently helped me on my former Prius following an incident where a gas dealership offered to pump my gas and in turn they greatly topped it off. He made sure there was no damage to the engine or hybrid system. That car is functioning normally again. He allayed any fears I had concerning the amount of gas in that car and that it would receive a thorough inspection.

mmehalik

15 de ene. de 2013

I had a very pleasant experience purchasing a new car from Rohrich. Jeff and Sue were both extremely friendly and helpful. I wasn't planning on purchasing a car that day, but they gave me such a great deal, I couldn't pass it up.

bleppla

18 de dic. de 2012

It is always such an enjoyable visit even if it is just to get my car serviced. The greeting, atmosphere and all the friendly faces make it great.

williegee

6 de dic. de 2012

I was fairly ignorant of the Prius although I knew I wanted to buy a Hybrid. Both Pete and Nick very patiently educated me and my wife in the mechanics of this most remarkable car. They were knowledgeable and more important, they were friendly, enjoyable guys to spend time with, to take a test drive through Brookline with. Hospitable and gracious.

RFrench

28 de nov. de 2012

So far of the 7 Toyota's that my family has purchased over the last 3 years, we bought 3 of them from Rohrich Toyota in Pittsburgh PA. The service department has been accommodating and always courteous while doing routine maintenance on our vehicles (Toyotas dont require much more than routine care) We recently bought another Toyota from Rohrich and our salesman, Nick Livingstone is by far the best and most knowledgeable of any car salesmen/salesladies that I have ever dealt with over my past 37 years of buying automobiles. Nick took his time and explained the vehicle thoroughly (he was actually very enthusiastic which is rare) without being intrusive. There was one question which he could not answer during our 1st meeting however he knew the answer on our second visit. The whole purchase experience was the quickest that I ever had and I will without a doubt recommend Nick and Rohrich to anyone that I know looking to purchase a new Toyota

John Pronobis

15 de nov. de 2012

Rohrich has been servicing my car for 15 years and alwsys gives me an accurate assessment of my needs, a fair price for the work and a thorough going-over of the car to assess future needs. My fluids are always topped up and I always drive home like I bought a new vehicle. I have full confidence in their workmanship and analysis and will always take my car there. With over 300,000 miles on the odometer and still purring like a cat, I'm sure I have many more miles to go on my 98 Camry.

sjiman07

15 de nov. de 2012

I have been looking for a specific vehicle for the past 6 months and when I saw it for the first time online at the dealer website, I knew that it was the one. I contacted the dealership and dealth with Junior Tate and he was nothing short of exceptional throughout the whole process. His communication was impeccable and worked diligently throughout the whole process to help me in any way possible in purchasing the vehicle. I would reccomend him to anyone looking for a great experience in purchasing a vehicle.

silkelly

7 de nov. de 2012

This was our 4th Toyota from Rohrich and the tradition continues. We got the car we wanted at a reasonable price. The transaction took place over several weeks while we shopped the market place. Ultimately we returned to the dealer we had experience with.Jeff Krivickas, our sales man, listened to our particular needs and wants and addressed them. He was patient and attentive over the weeks and enlisted the sales manager's assistance as needed. When the sale was done the transaction was completed in short order and the car was was prepped and delivered quickly.

xjp0wvk

11 de oct. de 2012

Rohrich Toyota continues to provide good service and support. I have and will continue to recommend Rohrich to anyone in the market for a Toyota.

jenny.hauber

4 de oct. de 2012

I recently purchased two new Prius-C's from Rohrich. Both sales went well. Pete was helpful and patient. Dominic is especially easy to work with. After my initial purchase, I was so impressed with the Prius C and its 55-60 mpg gas mileage that I traded in my son's Rav4 for another just like mine. It is not very fancy, doesn't have automatic seats or heated seats, but the economy of the vehicle made it worth the trade. We are both very satisfied with our cars.

mattf76

27 de sep. de 2012

There are two issues so far with my purchase at Rohrich. Issue one is that the new Rav 4 that I bought in May of 2012 had only a quarter tank of gas in it after I drove it off the lot. The sticker on the vehicle says that a full tank of gas is included in the purchase.Issue two was when I took the vehicle in for 5000 mile service they forgot to change my oil. I had to bring it in again the following day for the oil change.Not a great way to start a relationship...

emilieboz

20 de sep. de 2012

Jeff was great to work with from the start, I was actually in contact with him over the course of a few months during my search for a used tacoma. He was very helpful and honest, and when I eventually opted to buy a new truck he went above and beyond to make sure I got the truck I wanted in my favorite color. He clearly puts the satisfaction of his customers first and is very personable/approachable, it made my first new car purchase a breeze and very fun. Thank you!

Who'sZoomin'Who

19 de sep. de 2012

Both Joe Zeher and Nick Livingstone provided outstanding service. They are friendly, very knowledgeable about the vehicles I considered. My prior vehicle was a Toyota purchased at Rohrich. The prior vehicle and the quality of service over the years brought me back. Yes, I visited other dealers during the process, but Nick, Joe, the convenient location itself and the quality of service they provided made it a very pleasurable experience. Thank you, Joe, Nick and all at Rohrich.

dlober0926

4 de sep. de 2012

Albert was a wonderful salesman he made the whole process quick and painless. They treated us with respect and dignity. Will tell everyone I know about this place and how nice the staff was. We just stopped at this dealership to browse. Left with a beautiful new car.

Irishgran

30 de ago. de 2012

The people at Rohrich Toyota were very professional, and friendly, and could not have been more helpful. I will not buy a car any where else from now on. Also i will be recommending them to everyone.

smf1948

13 de mar. de 2012

Everyone at Rohrich was very friendly and knowledgeable and helpful. Kristin was especially helpful as was Sue who was able to get me a great deal.

dtmst5

12 de mar. de 2012

The car sale experience was easy and to the point. I did not feel as though the price of the vehicle was being hidden behind payment plans, and trade in values. I was quickly directed to the vehicles I was interested in, provided with test drives, and provided with answers to my quesitons. I would certainly recommend Rohrich to my friends and family, and will be a repeat customer.

wmartin852

9 de mar. de 2012

The Rohrich team was straight forward and easy to deal with. The salesman was new to Rohrich but knowledgeable. When he didnt have the answer he asked his manager, who was very available. I will go back to buy a car.

rattay

9 de mar. de 2012

Larry Mercurio was the most knowledgable salesman I've had in a long time. Larry and the Rohrich dealership staff were very nice to work with. No pressure one of the more pleasant car buying experiences my wife and I have had.

jkanal

9 de mar. de 2012

we bought a 2011 Rav 4 and we love the car. our salesman spent a lot of time with us and he was extremely informative.

myudelson

9 de mar. de 2012

Great products, friendly professional dealers, eager to help you the car you really need. Quick service, friendly staff. Know their job really well. Highly recommend.

pghsue

18 de oct. de 2011

This was the easiest and most pleasant car buying experience i have ever had. All the employees were friendly and I was very happy with the price of my new Rav4.I will recommend Rohrich Toyota to everyone.

Franciepants

13 de may. de 2011

Everything about my new Toyota Prius purchase experience was enjoyable. The salesman was very knowledgable and helpful and the financing was easy. This was the best new car purchasing experience I have ever had. I anticipate that the Service division experiences will be a positive experiences as well.

igorts

3 de may. de 2011

We have recently purchased a used vehicle in Rohrich Toyota dealership. Our sales representative was Peter. He showed us a few cars and we ended up buying a used Mitsubishi Outlander although it was a more expensive car than we wanted to spend. During the test drive I saw that Peter uses a key-less remote to open and operate it. I knew that this type of keys is very expensive so I asked Peter how many keys we are going to get. He told me that we will get 2 keys. When we finished negotiating the price, paid for the car, signed all the papers and added it to our insurance I asked where are the keys? Peter said that they had only one key. This means that he knew that he lied to us but waited until we finish all the paperwork. At this point I felt like I was fooled and wanted to cancel the deal but decided to check the prices of new keys first. A new key in Mitsubishi dealership costs $350 (including labor and taxes). On the following day I talked to Peter again I told him that I am not satisfied that I need to pay for a new key. Again, he only said that he is sorry but cannot do anything about it. Then I decided to contact the dealership manager but got no response from him.

devenyi

12 de feb. de 2011

Purchased 2006 Hyundai Elantra from Rohrich Toyota 12 days ago. Window sticker indicated that it had anti-theft system. It is inoperable-we were not given remote. In this car, anti-theft does not engage when you turn off car as it did in my previous car. Got a letter from Mike which included the sentence " It is our sincere desire that you are Completely Satisfied (their emphasis) with your new vehicle and the service you received from us". Instructed to call with questions. Called and explained the situation. Mike was to discuss with someone and get back to us. We called him again and were told they would not supply remote. Information on line indicates remote has to be programmed by dealership. Called local dealer- price for remote and programming is roughly $120.00. Mike said to speak with Doug the used car manager We did; he will not supply remote and said "technically, it has anti theft system". I say technically, maybe not, as they could not have tested it without the remote! Will never purchase a car from Rohrich again.

kilerdkidd

13 de nov. de 2010

bait and switch on the price and terms of loan. the car was a piece when we looked at it too. drove 230 miles round trip to find all kinds of things wrong with it. worst expierence i've ever had at a dealer. never ever go to these scam artists. they come across as a classy dealer but are as scummy as the lowest used car salesman there can be.

mbbarkin

6 de nov. de 2010

Staff was friendly and ready to assist with everything that was asked. They knew the product inside and out which made it very helpful when it came time to purchase a vehicle. The transaction on a whole was handled very professionally and went smoothly. I highly recommend the dealership for new and used sales. I will definetly recommend to family and friends.

dougward

1 de oct. de 2010

I got the best price and the best service.....the whole staff is excellent. It was the smoothest transaction I ever had! I wanted to lease a new Rav4, i shoped many other dealerships, most were hardly knowledgable, about the car let alone the lease program I was looking for. You want to deal with a professional when you are making the second largest purchase you will make in your life.....thats what I got from Rohrich. I wouldnt buy anywhere else!

1969

24 de jul. de 2010

Needed service on vehicle, was impressed with entire staff at dealership, everyone very helpful and friendly in the service department kept me updated during the process.When service completed even washed vehicle! First time visit...will not be the last.

donnamcgrew

21 de jul. de 2010

I have never had such a tremondous experience in purchasing a vehicle in my car buying days. The staff from when you walk through the doors until the time you leave is above and beyond what i ever expected to recieve. Fun friendly and knowledgeable of all aspects from features on highlander to finance options or lease. THANKS AGAIN!!

DMCGREW

21 de jul. de 2010

Very professional courteous and considerate, very knowledgeable from sales to finance. I definetely would recomend this dealership and staff to anyone looking for their new toyota. Thank you for an excellent experience, job well done! Also a great inventory to choose from.

CaitieJo23

19 de jul. de 2010

The dealership is a warm and welcoming environment with employees that are trained and willing to cater to your automotiv needs. The staff is friendly and will keep you entertained during your visit. The employees stand by their excellent quality of work.

prettyjmai

31 de ago. de 2009

Rohrich Toyota at 2020 West Liberty Avenue in Pittsburgh, PA, is the biggest rip-off ever! I came in for a maintenance service for oil change & tire rotation along with a 'maintenance' package coupon for $47.95; they said that I also needed a new air filter & cabin filter--initially I declined as they said that the this would cost over $85 and that my total would be $135. However, I then realized that I had a coupon to get both at a discount so that my total would be under $90, but much to my surprise, the service person said that my total would still be $135 even after applying the coupons because they also charge you extra for each individual service; for example, my cabin filter cost $24 but they charged $25 for labor; the maintenance cost $50 but they added on $30 for labor & $15 for the oil cost, and the air filter cost $15 but they charge $10 for labor. Not only that, they put on my car the wrong info regarding when it would need to be serviced next--essentially my car gets serviced every 5000 miles but they wrote it as 3700 miles--makes no sense at all! To top it off, they then tack on additional "other costs" to the bill to try to confuse you and then hurry you over to their cashier so that you don't have time to question them about the bill. Then the manager proceeds to get agitated when you question their billing process. Let's just say that I will never ever come back to this dealership. They are the biggest crooks & most dishonest people out there. Stay away from them at all costs as you will get swindled by them. I will definitely be reporting them to the business bureau for their dishonest business practice. People like this give auto people a bad reputation; I have had my car maintenanced at other places for 1/3 the costs and they do a heck of a better job with a smile on their faces! Bottom line, Rohrich Toyota is a dishonest business and you should stay away at all cost--you will thank me in the long run!

Jpurc361

16 de jul. de 2009

I called Rohrich Toyota on Saturday Morning July 11, 2009 at approx 8:30 AM and indicated that I could hear a high pitched noise coming from the front end and that it had just started. I own a 2009 Toyota Corolla that I purchased new from Rohrich in October 0f 2007. My car had 19K miles on it when I called them last Saturday. The service advisor Scott Suchy told me to bring the car in and they would look at it. They pulled the front wheels of my car, looked at the brakes and then they immediately pulled my back wheels which I thought was unusual since I wasn't complaining about the rear of the car. They paged me and told me that I needed my brakes replaced and my rotors needed to be turned. I said 1/2 of those miles are highway miles, how could they be worn out so fast? He told me it was because the back brakes weren't adjusted properly. I said, you adjusted them in December. He said the brakes were visually inspected in May and I repeated to him that Rohrich Toyota adjusted the brakes in December and at that time I had 9/32 on my pads at that time and the car had 15k miles. But since they adjusted the brakes I only put 5700 miles on the car and the pads were down to 2/32. He told me they wore faster because they were low at 9/32. I found out later that they come with 10/32 on them so I only used 1/32 in 15k miles yet after their adjustment I used 7/32 in 5700 miles. I also was sure to tell him that at least 1/2 if not more of those miles were highway miles were no stopping was involved. He refused to do anything he just crossed his arms and said things wear out, do you want me to replace them or not. I paid $220 that day for new pads, then they said I had to have my rotors cut, and ANOTHER back break adjustment. After they finished and I paid I went home and called Toyota corporation and opened a claim against them. They finally called me today and offered my $60 to settle this. I have taken my car there for service since it was new and the salesmen I spoke with on Sat told me that you should get 30K miles out of factory brakes. Not only that, now that they turned my rotors they can't do it again so I will have to buy them next time also. Their rear brake adjustment caused my front brakes to wear prematurely and I would like a full refund. Scott told me that the misadjusted rear brakes caused them to wear to fast but he didn't bother to look and see that they adjusted them in December. By making that statement he admitted that Rohrich caused the problem so I shouldn't have to pay for their mistake. I wonder how many people that happens to and they don't mention the rear brake thing. If Scott hadn't made that statement to me then I would have just thought they wore out but when he told me why I was floored. Their gross negligence in December caused me to have this problem in July. I would like a full refund and an apology from them. They just act as if they could never have possibly made a mistake that caused the problem. I shouldn't have had to pay for brakes and a brake adjustment until later.

auriga-capella

12 de sep. de 2008

They did not install the tires that I ordered in advance.(ignored customers preferences and tired to clean up their shelf) Then one week later...(wasted my time and gas)They finally installed right tires but the tires are not properly balanced.(inefficient work quality)Then one week later...(wasted my time and gas AGAIN!)They tried to work on the tires.(It finally worked which should have been done at the first)There was no apology or discount for this worst customer service and they even tried to charge me for extra service that I did not ask. Please note that they required 3-5 hours each visit for this bad work.

12comb11

7 de mar. de 2007

I'm not sure if they treated me like a second class citizen because I am a woman or because I didn't purchase the car there. Either way, the service personnel were very cold and condescending. My batteries died within a year of purchasing the car so I went to get it replaced since my car is still under warranty and this unfortunately seemed like the only dealer in the Pittsburgh area. They were just terrible. They claimed they replaced the batteries. I am not sure if they checked what was causing the current drain anyway. My car battery started dieing again within a month of getting it replaced by them. I don't know if I want to still go to them or just go find someone else. They are really BAD!!!!

hally

21 de jul. de 2006

I was treated as a second-class customer when I went to get my car serviced because I did not purchase it there. I objected to the general manager and was astounded by his condescending and arrogant manner. I am a 50-year-old professional who has run my own business for 20 years and would never treat my customers like that.