Kevin Lovell

11 de ene. de 2016

Service was great as always. My truck was done earlier then they told us and clean when they were done. Couldn't ask for better servuce

Jackie Cntryman

11 de ene. de 2016

We always go to our local Ford dealership for service. Our only issue this time was if we would have known how long it would take, we would have used the van service to go home and then be picked up. Mainly our fault for not asking. Got to do a lot of reading in the waiting room. :)

Richard Enlow

10 de ene. de 2016

Thankyou. Thank you. Thank you. Thank you. The service went smoothly.

Cynthia Egan

5 de ene. de 2016

This dealership is always great weather fixing or buying. Will go nowhere else.

Candy Montanez

3 de ene. de 2016

It was great,very friendly people and not a long wait. I even asked if they could possibly wash it for me, at first the guy said he could ask but not guarantee it, but I was pleasantly surprised they washed it with no problem and that was much appreciated. Clean waiting room and nice that they offer a popcorn and cookies while waiting as I had my Grandson with me who took advantage of having a cookie. I live about 45 miles from this car dealer but would definitely come back for services. Over all I have had a great experience from the time I walked until the time I drove off.Thanks Candy Montanez

David Heintzelman

2 de ene. de 2016

Great and nice and friendly people in sales and sales manager

Bucht

28 de dic. de 2015

Steve our sales person went above and beyond to find my wife's brand new truck. We has never owned a ford and now she does and is extremely happy.

Charles

26 de dic. de 2015

Inquired about a car for sale at this dealership and they contacted me back right away. I recommend using them to anyone who needs a new Ford or any used car.

Craig Buechel

22 de dic. de 2015

Great experience sales person was very helpful and staff very friendly

Patricia Norris

15 de dic. de 2015

I called on a Monday to schedule an oil change and was given an appointment on Wednesday morning. I waited in the very comfortable waiting room while they did the oil change and it was finished in about 40 minutes. I needed a replacement seat belt extender and it was ordered and provided for me in two days. All of my questions/ concerns were answered. It was a very pleasant experience and I am completely satisfied. Even the popcorn was good!

Edward Becker

14 de dic. de 2015

I have been going there for years ,bought two new cars there , have always had great sales experiences with my sales guy Eric , and the sales manager Nick , My service writer Bob Marks is the best , he always looks after my cars as if they were his own , I would highly recommend this dealership for sales and service.

Edward Scheidt

13 de dic. de 2015

F150 the staff was wonderful they went out of their way to help us . Took truck in for service they made sure we had at hey we're helpful good rental and found problem and told us when it will be done

Carolyn Baitinger

11 de dic. de 2015

Wayne met me, took my information, and led me to the payment station when the Navigator was finished. He was friendly and helpful, but I have found that to be the case with all of the people at Ron Tirapelli Ford. I needed to come back two days later to have an ordered part installed........and I was in and out in record time. Great service.

Christopher Schmidt

11 de dic. de 2015

Brought in my new 2015 Escape for its first oil change, everyone was great, friendly, helpful, and eager to help/answer any questions i had. Looking forward to being a customer here for many years!

Karen Anderson Baker

9 de dic. de 2015

Quick, friendly, and address of all my concerns. I am comfortable with the dealerships addressing the recall and ownership in notifying me.

George

9 de dic. de 2015

Very happy and pleased with the level of service I received from Wayne Stege. Wayne was very professional, thoughtful and anticipated my needs. For example...asked how I was getting home from dropping the car off, offer to have someone drive me home, had rental car pulled up to me instead of me trying to find rental on lot.Wayne made it hassle free and easy. Thanks Wayne! Only criticism or recommendation....service customer waiting area could use some updating and made bigger with more "elbow" room.

Earl Clark

8 de dic. de 2015

Service was good and very prompt. No unnecessary services performed, only required maintenance.

Joseph Affrunti

30 de nov. de 2015

escape great service very helpful staff very accomidating with schedueling of appointments

Carolyn Stamets

30 de nov. de 2015

The experience was good. The people make it that. Bob and Wayne,,, and Reco were very helpful, the mechanics were great for all they had to do. I have been going there since I bought the vehicle, and will continue to go. Because of the quality of servicee and the People.

Gloria Bellan

30 de nov. de 2015

very good experience.would recommend this dealership.

Kurt Osberghaus

30 de nov. de 2015

Routine oil change. Uneventful but good as usual.

Lorenzo Esqueda

26 de nov. de 2015

I own a 2012 Focus and have had nothing but helpful staff with my vehicle...

Pam Sparlin

26 de nov. de 2015

Very courteous and professional, work done in reasonable amout of time.

Barry Bagwell

26 de nov. de 2015

Service outstanding as usual Staff always professional and personable

Karl Berger

20 de nov. de 2015

This is my second vehicle I have purchased from Ron Trapelli Ford in the last year. Could not be happier with the salesman,manager and finance department ! 5 stars in my book!!

Carolyn Dystrup

19 de nov. de 2015

Staff friendly and polite.The service (oil change, tire rotation, etc.) took longer than expected. I was told -45 min. - 1 hour. Actually, it was 1 hour and 15 min. My previous visits were shorter.

Kenneth Searcy

12 de nov. de 2015

Came for oil change and tire pressure indicator light.Everything was great and quick. Although the tire pressure light was fixed, there was no mention about it in the report. Secondly, I thought a complimentary car wash was included but I guess not.Neither a "deal breaker."

Sheryl Hudson

10 de nov. de 2015

I was even helped with issues on how to use the headlights. I wasn't treated as though I was stupid for not knowing how to do it.

Vincent A

5 de nov. de 2015

Great visit... got 4 new tires quick.. in and out within 2 hours or so.. plus a multi point inspection on my car before a road trip.... the service counter was helpful and had good customer service.. i will definitely keep bringing my fleet vehicle and all vehicles here.. :)

Renee

26 de oct. de 2015

they were prompt, thorough, friendly and washed the car when they were finished!

Tonya Roberts

26 de oct. de 2015

Everyone is always courteous and they know me when I come.

Linda Clarke

21 de oct. de 2015

You did exactly what I wanted, checked what I needed checked & did not make up that I needed anything done which I did not need. You were honest which is why I went to you. Since I've moved to Oak Lawn you are very far for routine maintenance which is what I have done, my car is in excellent condition & things are not breaking. I have found you are too expensive if I can find someone closer that is also honest & capable, which I now have so I probably won't be back. I was not happy my rewards points expired. Although I don't get much work done that was another reason to go to you & then I couldn't use them. I hope you continue to give other customers who can afford your high prices the same honest service you gave me.

Carla Deyoung

21 de oct. de 2015

Very clean, Very Fast and Very Friendly. Could easily work while waiting.

Kenneth Lindsay

21 de oct. de 2015

No other comments. All was good. The works inspection is well worth the money.It also gives me a chance to see what's new in the showroom.

Tim Highland

20 de oct. de 2015

I was in for service and as usual service team is attentive and polite. The service is prompt and informative at all time and never looking to do more than necessary just to get revenue. Great group- I actually purchased my truck at another Ford dealer and change to Tirapelli for service.

Marilyn Mrozynski

18 de oct. de 2015

Sales staff as well as service provided great service and addressed and corrected all concerns.

Lori Shanholtzer

17 de oct. de 2015

We always have a great experience. We were just in there last weekend and purchased two new vehicles. So far we have purchashed 6 vehicles from you. We work with nick the manager he is awesome and that is why we always come there. Nick is outstanding as well as the salesman we have worked with. We give you guys the highest recommendation of a five star definately. Thank you!!

Clifford Erwin

10 de oct. de 2015

2015 150 sales and service was good. will continue to use you service

Zelda Lewis

9 de oct. de 2015

The service I received was great. I took the car in to repair a tire and found out there was an open recall on my car that I wasn't aware of and they set me up an appointment to get it taken care the same week which I really appreciated as now I know its been taken care of. They kept me updated of the progress of the repair and came and got me from my house to pick up the car.I love this dealership!

Chad Green

9 de oct. de 2015

Been working with Nick (sales manager) Joe (sales) for years. Offer only the best customer service and are the most REAL amd honest sales reps in the local industry. Will continue to buy from Tirapelli as long as Joe and Nick are there!! Thanks Nick and Joe!!!

Michelle Welty

5 de oct. de 2015

I bought my vehicle from Ron Tirapelli Ford last November, and they placed me into a vehicle that met every need and worked out an exceptional price that met the needs of my budget. The process was so streamlined, that my husband purchased another vehicle the very same week (we were both in the market). I brought my vehicle in for scheduled maintenance last week. The mechanics were professional and completed my repair quickly. I am very pleased with the service that I received back in November, as well as during the few times my vehicle was brought in for its scheduled maintenance. Thank you.

Dennis Mierzwa

4 de oct. de 2015

Bought a 2016 Escape. Service was excellent. The staff went over and beyond to take care of us.We will definitely be a returning customer. Thank you Eric !

Georgia Tabudlong

4 de oct. de 2015

your dealership was specifically recommended by a friend and co worker. At first, we drop by to inquire about ford escape so we have idea about it. Eric, the staff assisted us was very accomodating.. he told us all about what we should know about the Ford escape. He really helped us a lot in purchasing it. we didnt expect that we could get the car on that day. We are very happy about the service and we are enjoying the car.

Katherine Stukel

28 de sep. de 2015

The service department at Ron Tirapelli Ford has consistently shown care, concern, expertise and talent when helping me with any concerns I have had with my vehicle. Not only do they do a fantastic job with any repair work, they also work hard to make sure I have the best price available. This combination of technical expertise and concern for me as a customer is what keeps me going back to Ron Tirapelli Ford.

Suzanne

25 de sep. de 2015

I always have the best experiences when I take my 2012 Ford Escape for service. Bob, Service Department manager, is always very helpful and listens to what my needs are for my car. On this occasion I was having a trailer hitch put on my car. Bob arranged for a ride home for me because it was going to take a lot longer than expected. The drivers for the shuttle were awesome, Rigo and Matt!

robert goettert

24 de sep. de 2015

sales person was great facility was clean no pressure from the sales people

Gina

21 de sep. de 2015

Had "the works" service done. All completed in a timely fashion and to my satisfaction.

Nidal Abushaqra

21 de sep. de 2015

excellent service from excellent people thank you.

Jack Daly

16 de sep. de 2015

I brought my Ford Explorer in for a tire pressure issue. The service department after a water test on the suspect tire, found a broken off piece of screw in the tread. In and out in 45-minutes.Very appreciative of their concern to find and fix the probelm.

Leticia Orban

9 de sep. de 2015

We have dealt with your firm previously and found the staff to be most helpful, friendly and efficient. The same is true for your service department. We would like to see more accessories for our vehicles in your parts department. Even though there are Ford dealerships closer to our new home, we will continue to take our vehicles to be serviced by your company. Thank you for a pleasant purchasing experience!!

Timothy Cassidy

9 de sep. de 2015

Just bought a new 2015 F150 Pick up. The everyone on sales staff was very nice and not the least bit pushy. My Salaesman Joe was very patient, helpful and answered all my questions.

Paul Caponigri

9 de sep. de 2015

Great and friendly service easy to work with. Complete work as promised

Nancy Wilda

9 de sep. de 2015

My experiences with the service department have been very positive. The time to repair my vehicle has been on time or earlier and it was done correctly.I find the Service Department Staff to be friendly and helpful. Thanks to All Service Staff!

Richard Fears

7 de sep. de 2015

Everyone was so personable and helpful.. Mechanics did a great job too...I'll be back.

Leonard Prieboy

3 de sep. de 2015

My new Edge was in for a first oil change and it was ready very quickly. Service is always courteous and friendly and knowledgeable. My husband took the car in and he is also very pleased with the service. Thank you.

Richard Faierson

2 de sep. de 2015

Dropped off my Expedition mid morning on Thursday with the expectation that I would leave it overnight due to parts ordered. Picked it up Friday morning complete.

Jessica Keehn

1 de sep. de 2015

I purchased my 2016 Ford Escape last Monday and my experience was fantastic. My salesman Jeremy was very focused on making sure that I was comfortable and happy with my purchase. Being a female going into a dealer is very nerve wracking and he made sure to be very patient and explained many different options to me. In my other car buying experiences the saleperson has been very pushy and only focused on making a dollar, but not at Ron Tirapelli. Their focus is on customer satisfaction. I was never nervous or felt pushed into my decision. I would recommend them to anybody looking for new car. I will be returning in the future for any of my car needs.

Jean Carreno

27 de ago. de 2015

ford explorer 2015 love it our sales rep was excellent

Timothy Rodeghero

27 de ago. de 2015

I was treated professionally. The staff was courteous. The car shopping experience was very pleasant. I also received the best price and options for this car, a Ford Fusion SE. Of all the dealerships I shopped I highly recommend Ron Tirapelli Ford in Joliet,il.

Michael Brant

23 de ago. de 2015

2015 Escape. First oil change. Service was free, being first change. Was treated as if this was the 100th. Excellent service by friendly people. I feel the service people go the extra mile to ensure a pleasant experience.

Raymond Camplin

21 de ago. de 2015

My husband and I intentionally went to see Nick at the Ron Tirapelli Ford. We feel comfortable talking with Nick and we know that he would be honest with us and give us the best deal he could on what we were looking for. My husband and I are very satisfied with the entire experience and naturally, with our new 2015 Ford Explorer.Sincerely,Ray and Linda Camplin

Karen Martin

21 de ago. de 2015

I had a wonder experience at Ron Tirapelli Ford located in Shorewood Il. My sales person Ray was awesome. He took the time to explain everything and made sure I understood how to use Synce. I also met Sarah and Michael the business managers, my whole experience was very positive. What a great team.

Francisco Ovalle

18 de ago. de 2015

Very friendly people to work with Excellent salesman excellent salesman and manager

Debbie

18 de ago. de 2015

I bought the 2016 escape. Love everything about it. Salesman was extremely knowledgeable and able to answer all questionsJust as important is that the service department is the best hands down! I have two business vehicles and they always do the maintenance and repair as quickly as possible because they know I depend on these vehicles!

Richard Bulin

18 de ago. de 2015

The Sales Manager and Sales Team were Excelent they got me into the car of my dreams...

Connie Johnsen

17 de ago. de 2015

It's fine - the employees are super friendly, just sad that i've put so much money into my car and it still doesn't run right. Will bring it back AGAIN, but $1700 in March/April that I invested should not have me coming back for more issues.

John Falaris

14 de ago. de 2015

Just an oil change but my service writer was excellent as usual. Greeting and waiting areas are super clean and that makes a difference for me. Great job.

Karen Anderson Baker

11 de ago. de 2015

"Eemergency" took me right away and I got out with new battery in 1/2 hour. It waslate afternoon as well

Kevin Mcguire

10 de ago. de 2015

I purchased a 2015 Ford Focus. As soon as I walked on the lot Maynard assisted me. I felt bad for him at first because I had no clue on what I wanted. He took the time to explain to me on what type of car would best fit my needs. I'm sure I frustrated him with me not knowing what I wanted or even if I was going to buy a car or not but he never showed it and was very pleasant. Maynard also took the time in working out numbers for me to even see if this purchase was even in my budget. This is my second vehicle purchased at Tirapelli Ford and each time was quick and painless. I was very pleased with all involved in my purchase including the finance manager. I will definitely recommend Tirapelli Ford to family and friends :)

Thomas Zentarski

10 de ago. de 2015

Recall work was done much faster then estimated time, and they checked out the car pretty good.

Tim Williams

10 de ago. de 2015

I received notice on a recall and that was not mentioned to me :(

David Fellows

6 de ago. de 2015

Even though they were repaving the area by the service entrance, they directed customers to the back, and my oil change with "the works" was completed in a timely manner. Kudos to the service staff!

James Oltmanns

5 de ago. de 2015

Was just looking for good deal I had one then sat down with loan officer I don't think I will ever buy another car from you

Mark Day

4 de ago. de 2015

You were able to get our vehicle worked into Saturday schedule when called first thing in AM.

Corrin Roach

3 de ago. de 2015

I was without care and experiencing this issue now for the second time. I was extremely grateful that Ron Tirapelli got me in when their competitors down the street could not. I am hoping my new throttle bottle will do the trick, although it does still seem to be shifting hard at times. Everyone I came in contact with was very polite and pleasant.

Kim

30 de jul. de 2015

I really wanted a Ford Fiesta, and every single person who helped me was very knowledgable. I never felt like I was getting any less than exactly what was being discussed. It was the best experiences I've had at a dealership, and I ultimately bought from them because of this.

Mary Almeida

28 de jul. de 2015

I have a Ford Escape, went in for a oil change, my service was quick and the employee's were very courteous.

James Rosenow

28 de jul. de 2015

I was a walk in to have an oil change and tires rotated - all work was done promptly and courteously!

Mark Bowen

28 de jul. de 2015

Service department is exceptional Dave Dykema and Bob Marks are assets to the dealership.

Jeffery Florek

28 de jul. de 2015

When I get my Edge serviced I'm really visiting my friends.

Robert Kobe

28 de jul. de 2015

I am very satisfied with my experience with all your people who dealt with me. Very helpful and kind to an old man!

Chad Green

28 de jul. de 2015

Nick always treats me right and takes care of me. Hes why I keep coming back.

Daniel Kowalski

26 de jul. de 2015

I had a oil change on my car. they not only changed the oil but found and told me about other things that I should fix before they get to bad.

Sarah Buberle

19 de jul. de 2015

Wonderful work and customer service, thanks again for everything

Valued Customer Antioch Tire

18 de jul. de 2015

Joe and Bob, in service took good care of me and it was the July 4th weekend coming up. Everything was done in a timely and professional manner.

Daniel Blake

16 de jul. de 2015

done in a timely manner being told to enter fifty characters is irritating

Rick Alling

15 de jul. de 2015

Fast in and out for a recall issue. Clean waiting area, friendly staff

Lareighn Anderson

14 de jul. de 2015

All my expectations were met and then some! Wonderful experience purchasing a 2015 Ford Escape with the exact options I wanted.

Clyde Gulley

13 de jul. de 2015

In & out in less than hour with no appointment For oil change on my F150 truck. Good hot free coffee, ya can't beat that.

John Jozwiak

11 de jul. de 2015

I always feel we are treated fairly with the service and the cost.

Lonell Whitlock

6 de jul. de 2015

I took my 2011 Explorer to get serviced and my service tech (Joe) was very helpful. Anytime there was an update he kept me informed , any time I had a question he had the answer. This is my first time doing business with this particular Ford but I will definitely come back. Great job guys !!!!

Karen Claffey

6 de jul. de 2015

Very friendly and professional. Explained all very well.

Gerald Gear

6 de jul. de 2015

Great deal, Nick and Fidel made us feel important. Will come back again.

Mike Nolan

6 de jul. de 2015

Joe P. in service is very attentive to customer needs.

Larry Schmudde

4 de jul. de 2015

Previous experience with your service department was a major reason that we wanted to remain your customer when we bought our new Edge. Everyone that we have ever dealt with is an absolute pro and you will be our Ford dealer of choice for years to come. Well done! Your sales and service departments rock!We really love our new Edge and to be quite honest, we don't miss our Marquis! The Merc was still a great car and we hope you find a good home for it.Ford has done a stellar performance with the Edge.

Damen E

4 de jul. de 2015

I went into the dealership as a serious buyer ready to trade in my vehicle title in hand and the dealer Joe treated me accordingly. We discussed where I wanted to be on price to be comfortable and he was able to zero in on a target then we moved up or down base on vehicle options. When I decided on the vehicle I really wanted we ended up right in the ball park of where I needed my payments to be. The dealership worked with me on their end also to make that possible. Very happy with my experience and cant stop looking out the window at my 2015 Explorer. Thank you

Gary Peterson

2 de jul. de 2015

Maynard Loy did a great job showing me the car and explaining all the electronics to me. He was friendly and enjoyable to work with. He was knowledgeable and very thorough in taking care of the deal. He was prompt in calling me back. All in all it was a very nice experience.

Lynn Higgins

29 de jun. de 2015

I had an appointment and they were prompt in taking my car in. The waiting room is comfortable. Car returned in reasonable time.

James Dermody

29 de jun. de 2015

I purchased a 2015 Escape. Tirapelli has a relaxing,stress free environment.

Kirk Lindquist

27 de jun. de 2015

Quick service as usual.drop off and called when service is complete

Valued Customer Four Star Cleaning Co Inc

25 de jun. de 2015

no problems!always a good experience, service people were very professional

Paul Zack

23 de jun. de 2015

Staff was kind and helpful. Service performed on time.

Paul Burdett

23 de jun. de 2015

We did not intend to purchase a vehicle when we went there but walked out with one. My only complaint was when we came back to have the bed cover installed the drain hoses were not pulled through so it was draining into the bed of the truck.

Jeanette Johnson

22 de jun. de 2015

A handicap placard was underneath casing in the glove box. Staff member removed casing and retrieved the placard. I was very happy.

Dwayne Williams

22 de jun. de 2015

Any time I have to visit your dealership, service is fast, there are no issues, and my problems are fixed. That's what I regard as great customer service.

Ronald Elias

17 de jun. de 2015

The experience was a good one. Still waiting for the door handle on the front passenger door. Probably should have been replaced when it was first brought in for it's one year service.

Robert Lefler

14 de jun. de 2015

Very quick service and very polite. Not a bad deal for the service. Wi keep using them

Paul Luzbetak

13 de jun. de 2015

I came in without an appointment because my AC was not working. They took my C-Max and got me a rental. The C-Max was fixed by the afternoon. Mike at the service desk did an excellent job of making sure I was getting what I needed.

Becky Johnson

11 de jun. de 2015

Wonderful experience working with Maynard! I love my new Focus and the gas mileage!

Mark Smith

11 de jun. de 2015

Purchased ford taurus. Love the car and Jose the sales person was excellent. Very helpful, fun to talk to and very knowledgeable on the car. Excellent job. I am not an easy person to sell to and he sold me on the car.

Kathy Fox

9 de jun. de 2015

I was very satisfied with the service I received. My car was repaired in a timely manner.

Jeffrey Susner

8 de jun. de 2015

The staff were very curtias and professional. Work was done in a very timely manner.

Carol Brown

6 de jun. de 2015

Your people were very helpful in finding the right car and color that I wanted. I love my new Blue Ford Fusion.Carol

Elizabeth Arnold

5 de jun. de 2015

The entire staff was incredibly helpful and very friendly. I was surprised at how hard everyone worked to get me into my first choice car. I can't imagine buying my next car anywhere else.

Suzanne Descourouez

5 de jun. de 2015

My appointment was at 11 AM and I was driving away at 11:45 AM! Had the WORKS done on my car, oil change, fluids checked and tire rotation. I also needed touch up paint ordered and in house by 2:30 PM! All the Service Department is over the top in Customer Service, which is really what it's all about. Great job!

Robert Krusinski

3 de jun. de 2015

Super fast servicing of my Ford Edge! Easy to schedule an appointment. Thanks.

Christopher Brunsman

2 de jun. de 2015

Everything was great. We were told that that the rear wiper did not have washer fluid, I read in the manual how to make it work. I was suprised to be told there is no rear window washer fluid, I knew that had to be incorrect.

Susan Giron

2 de jun. de 2015

Overall the sales staff was out going and friendly but not pushy to make a sale. We worked with Fidel and he was knowledgeable of the vehicles we reviewed .

John Boske

1 de jun. de 2015

We have never had a problem at your dealership. Very satisfied.

Deloris Lohmann

31 de may. de 2015

I trust your service dept. to keep my car safe and care free on the road. I plan to purchase all my future cars from your dealership because of your service dept..

Gordon Johnson

29 de may. de 2015

Our salesman Jeremy Gallagher was great , he listened to what we wanted and not what sale he would make for himself.

Earl Clark

29 de may. de 2015

Service was great. Need to know reward balance at time of purchase. Thx

James Faifer

27 de may. de 2015

Sales person was very helpful.Was kept up to date when new car was to arrive.Trade in value was very reasonable.Was very pleased with my new Edge.

David Adams

27 de may. de 2015

Perfect, I waited while everything was being done, free coffee, couldn't have gotten better service.

Milton Hoeksema

25 de may. de 2015

My most recent visit to your service department was to analyze the air conditioning system on my 2008 Mercury Sable. It was handled in a timely, efficient and friendly manner.

Dawn Tucci

24 de may. de 2015

Have been a customer for 19yrs. Purchased my latest vehicle 2015 Taurus from Joe G. and couldn't be more satisfied with the purchase and also with Joe, Mike Castro and all the guys in service...Bob and Bob to name a few! Thanks for all the great work!I am a very satisfied customer!

Dawn Roberts

23 de may. de 2015

My husband and I have purchased 2 previous Escapes from you with excellent service from your staff. This time was no exception. We purchased our 4th Ford Escape and couldn't be happier! From the time we walked on the lot to look, until the time we drove off in our new car, the entire process took a total of 2 1/2 hours. Who buys a car in that short amount of time? Thank you so much for your wonderful service and I guarantee we will be back to purchase from you again.

Jane Provance

20 de may. de 2015

Your dealership was professional and considerate. Rick Gregg helped us get the best car for us at a good price. He even delivered the car to my house since I cannot drive right now. He went over all the whistles and bells. Your entire staff has been friendly and easy to work with. You're my Ford dealership now!

Peter Serio

20 de may. de 2015

Was able to get an appointment right away. Very helpful with fixing one problem as I was checking in. Got th car in and out.

Daniel Mikrut

20 de may. de 2015

We are still waiting for parts, it has been 4 weeks.

Johnny Adamson

20 de may. de 2015

Purchased a F 150 2014.second truck from same dealer.ford ranger in 02.saleman was great.had a brake control added that next day .service dept. was excellent very accommodating overall they made.the whole experience great.

Clyde Gulley

20 de may. de 2015

Wife loves her escape, also would like to thank "Nick" for being so helpful.

Nick Gates

19 de may. de 2015

The service was excellent and the facilities are very clean and the people were polite and knowledgeable

Joseph Affrunti

19 de may. de 2015

very nice made an appointment was on time and didn't have to wait too long

Randy Anderson

18 de may. de 2015

The staff is always friendly and efficient. They keep me informed during the the process and it usually goes quickly even if I don't have an appointment. I highly recommend them.

Nancy Martinucci

18 de may. de 2015

I love my new pre-owned Lincoln Navigator - thanks to Rick Gregg. This is my third Navigator that we have purchased from Mr. Gregg. My husband's family had been buying cars from Gregg's for years and we're happy that we can continue doing so with Rick Gregg working for Tirapelli's. Rick did a wonderful job locating this vehicle for me. So far, I'm very satisfied with it.

Jason Rodriguez

17 de may. de 2015

Ron Tirapelli Ford was very helpful in the purchase of my new 2015 Ford Escape.

Terica Page

12 de may. de 2015

I went to another dealership and was not treated well so I went to find the same car at Ron Tirapelli. My whole car buying experience there was great! No complaints! I love my car and always get compliments on it. I will recommend Ron Tirapelli for your next car purchase!!!!

Dennis Duncan

11 de may. de 2015

Everything went fine with the Taurus, everyone as always pleasant and courteous?.car was in and out even faster than expected.

James Yasko

9 de may. de 2015

In for a routine service, everything handled extremely well.

Elizabeth Chambers

5 de may. de 2015

The service was good. The wait was too long. I would have like to be referred to someone who was not already working with a customer.

Jovas Jonusas

5 de may. de 2015

Great service and staff.. Buying was pleasant no pushing to close a deal . Took my truck for repairs and maitanance , person at the counter was pleasant . I wish they give me a rental car bigger then Ford Focus since I brought f 250

Chad Green

4 de may. de 2015

Very happy with deal, except my truck wasnt waxed like promised.

Bonnie Brown

1 de may. de 2015

I had a great experience. Everyone was so nice from the minute I pulled into the service department. I have to come from Tinley Park, and I wouldn't do that if I wasn't treated good.

Sally Johnson

1 de may. de 2015

I return to Ron Tirpelli ford because of the staff you haveBob in the service department is awesome. He always greets me by name and treats me right.I appreciate his efforts to satisify the needs of my vehicleSally Johnson

Gary Thorne

29 de abr. de 2015

Please do not send me a survey again. As I have discovered when you have bad experiences no one ever responds anyway so why waste my time filling out your survey.

David Muncey

29 de abr. de 2015

I purchased a Ford Fiesta. Joe and Mike did a great job in getting me into the car. You guys did a great job.

Ernie Bueno

29 de abr. de 2015

great service. Speedy too. They were able to take me as a "walk in". There were attentive to my needs and quickly took care of the oil change.

MRWood

29 de abr. de 2015

We purchased a 2009 Ford Flex. The service was great. Felt like we were in and out in no time. It helped that we already knew what we wanted; however, for what we didn't know, everyone was very helpful educating us. Anyway, we were very happy with the service. Thanks!

Karen Brumley

28 de abr. de 2015

Had an oil change and tire rotation. Every person I dealt with was courteous and professional. We purchased our 2013 Ford Explorer from you 2 years ago the whole buying experience was great. We our very happy with our vehicle and would defiantly purchase with you again

Kurt Osberghaus

28 de abr. de 2015

Mechanic or someone should inform customer of customary repairs or inspections recommended based on vehicle mileage. Oftentimes that is not done.

Demarco Williams

26 de abr. de 2015

It was simple and straight to the point. " this is what I want and what I can pay". Rick said "give me a minute". And just like that, it was done. It doesn't get any better than that.

Linda Correa

23 de abr. de 2015

My experience with Ford Tirapelli was just amazing... My salesman "Rick" was very polite, patient, knowledgeable and funny and he was able to answer all of my questions with no problem.I purchased a Ford Fusion 2015, beautiful car!! I fell in love with it right away. I walked in with an approval from a different financing company and your Finance Manager, Michael Castro was just awesome!! He helped me obtain better financing (lower Interest rate) and with Ford Motor Credit Company. So overall my first Ford Experience was just great. I will definitely refer all my family and friends to Tirapelli Ford!

Robert Becker Jr.

23 de abr. de 2015

The staff was very helpful! It was a quick process. John and Joe were very helpful!Very happy with the purchase we made as well as the service we received the day of the sale, as well as since!

Xavier Carr

21 de abr. de 2015

I love the service , they are very nice people to deal with and answer all concerns about my car.

Valued Customer Antioch Tire

21 de abr. de 2015

Everything went fine. I was taken care of quickly. The tech found a leaky LF strut which I will get both replaced very soon. This is my company vehicle but I also own a 2015 Escape which I purchased from Moe and Bob at Ron Tirapelli. I recommend them for your next service and or purchase. Thanks, Bill Postema

Louise Smith

20 de abr. de 2015

Your staff is always friendly and I like how the service department explain the service your vehicle will be getting.

Jamie

14 de abr. de 2015

I bought a 2015 Ford Fusion and had the best experience I could have asked for! EVERYONE was extremely helpful and attentive to what I not only wanted but what I needed. I really felt that they treated me like not only a customer but a friend!

David Willis

14 de abr. de 2015

Excellent service . We have used this dealership for several purchases. We also love their service department

Elizabeth Carpenter

10 de abr. de 2015

Everything was wonderful. If I could change one thing it would be that when sending emails, please address them to me. My husband bought this car for me and I am the person who will be driving it and maintaining it

Erik Blomstedt

9 de abr. de 2015

They did a great job and addressed things that needed attention (45,000 mile check). Even a rebate on the brakes!

Chris Vidican

8 de abr. de 2015

Just had an oil change but the staff scheduled an appointment fir me and I dropped the car off. Staff called when car was done and they were pleasant to deal with. Service was very good.

Michael Mccahill

7 de abr. de 2015

make you feel relaxed when talking with your service advisors. i wish they had decaf coffee in the lounge. lincoln navigator L series. joe the service guy review with me the status of my vehicle what was good and what was bad.

Kimberly Cowger

6 de abr. de 2015

The salesperson was very helpful, courteous and knowledgeable about my Escape.

F150DUDE

2 de abr. de 2015

I walked into the dealer at 11:30 am and walked out at 4:30 pm with a new Ford F 150. The sales associate Adam Hernandez was excellent to work with and I would highly recommend purchasing a Ford from him if you are in the market for a new vehicle. During the 5 hours I spent at the dealer test driving, negotiating with Adam, his sales manager and especially myself (very large purchase totally unexpected) , Adam was more than patient and very personable. Overall a very good experience.

Wade Lake

1 de abr. de 2015

it was a recall visit so not much on an experience.

Daniel Watson

1 de abr. de 2015

Our sales man Mike was very good not pushy at all. He was very accommodating. I went to alot of car dealers and he really was by far the best salesperson we delt with. I will definitely recommend Mike. Everyone was very nice and accommodating

Edmund Waggoner Jr.

27 de mar. de 2015

Purchased a 2015 F-150. The sales staff were helpful and great to work with and received a fair value for my trade-in. We previously owned a Toyota Tacoma and we were in the market to purchase a new truck. Adrian Podea, from whom we had purchased a 2011 Explorer, convinced us to consider the 2015 F-150. After doing internet research we decided to purchase a Ford and we believe that we made the right decision. After taking delivery we noticed that the doors on the right side were out of alignment. The service department remedied the situation as quickly as possible.

Bonny Combs

26 de mar. de 2015

Rick Gregg did a very good job. Rick we very good with the windshield air leak

James Wellman

26 de mar. de 2015

Eric was our salesman explained everything we needed to know. Friendly employees give the dealership a A+++++

Phillip Landry

25 de mar. de 2015

I WAS INFORMED OF ALL REPAIR WORK AS IT WAS BEING PERFORMED. i WAS INFORMED OF ANY SPECIALS THAT WERE AVAOABLE ON THE DAY OF MY SERVICE.

Paul Zack

24 de mar. de 2015

Staff was very helpful, car was ready on time. I have a 2013 Ford C-Max.

Sandra Costa

24 de mar. de 2015

I took my 2005 Ford Focus in for an oil change and checkup. We have only owned it since December, so are still getting to "know" it. The service people were helpful and friendly. The work was done quickly and well. We were very happy to get our car back in great shape.

Cathrine Fugate

24 de mar. de 2015

I had an appointment for Thursday, but had to drop my car off Tuesday night. The car was finished Wednesday.

Karin Peterson

24 de mar. de 2015

The staff is always thorough and explain things well. I have never had a bad experience

Scott Rainford

24 de mar. de 2015

Jeremy was very helpful and professional one of the best salesman I have ever dealt with.

Angela Doumanian

23 de mar. de 2015

I came in for an oil change. It was completed in the time I was informed and as always, everyone was courteous.

Yurlaunda Taylor

23 de mar. de 2015

2012 Ford Focus. The service was Great. The staff was very helpful and professional. I have never had a bad experience at Ford.

James Vygnal

19 de mar. de 2015

Excellent service. Finished quickly, comfortable waiting room. Friendly people.

Joseph Greene

19 de mar. de 2015

I have bought 5 cars from your dealership over the past 3 years and everytime the experience was great! The salesmans were all profesional. All the salesmans helped me reach my goals as far as price. Moe Zegar has helped me 4 out of 5 times. Im putting him down as "SALESMAN OF THE MONTH" Thanks again! I'll be back

Michael Brant

19 de mar. de 2015

Representative was knowledgeable about products and was personable and friendly. Purchased an Escape. Process was efficient, smooth, and was completed in a minimal period of time. No pressure or hard sell was employed by any staff.

William Dawson

18 de mar. de 2015

We have a 2013 Ford Escape. The service was quick, friendly andvery professional. All the staff was "top-notch" in myestimation. We are very pleased and will definitely bereturning for all our car needs.

Charmette Gant

18 de mar. de 2015

everyone was great, i was there to get my oil change, and got the works customer service was great, they even washed my car and fixed my bumper that had come apart. Thank you all again for great service.

Steven Frasher Sr

18 de mar. de 2015

Great service and always take care of the problem.

Sandra Williams

18 de mar. de 2015

I purchased a 2014 Ford F150 - the service was excellent - My salesman Joey G. rocked! My only complaint is when I asked how much the additional features were that I had added on - I was told they were part of the deal...I wanted to purchase a bug/stone reflector got a price of $360.00 I purchased one elsewhere for $60.00!?

Cody Brockett

10 de mar. de 2015

My latest trip to your service department couldn't have been any more satisfactory. As always my business there was a great experience. Kelly was helping me with my service and I couldn't have asked for anyone better. She was very helpful and knowledgeable about her job. It is this customers opinion that she deserves a raise for sure and possibly even a promotion. Every business needs a positive person to bring business back and she is the one. I sincerely look forward to bringing my business back to your establishment. Thank You

Beata Mrugala

10 de mar. de 2015

Quick service. I was able to get in when I needed to. Friendly staff.

John M

10 de mar. de 2015

In and out very quickly for Works package oil change. great staff

Sheri E

5 de mar. de 2015

Everything was great, the service was good but wish you would have placed paper mats down. I had a a lot of mud in my car and along the inside were the door shuts.

Tracy

3 de mar. de 2015

In my original review I forgot to mark the "I recommend this dealership button". But yes in highly recommend Tirapelli, I've visited many dealerships just recently and they were by far one of the best.

Helen Wallace

26 de feb. de 2015

Always a good experience when I take my car for service at Tirapelli Ford.

John Lusa

25 de feb. de 2015

Service went great. Started as scheduled. Did not wait long.

Mark Boykin

24 de feb. de 2015

I liked the extra 5.00 on the 10.00 couponed. Just one suggestion in the waiting room you have a TV. you might want to consider getting the ESPN channel just saying

Helen Cole

20 de feb. de 2015

Very very good. In and out in no time. Waiting lounge very clean and comfortable. Employees very informative and friendly.

Jon Mahon

20 de feb. de 2015

Honest, friendly and always happy with the service.

Jordan Jansen

19 de feb. de 2015

Amazing people to work with, felt extremely comfortable and trusting. Had a great experience

Erik Blomstedt

19 de feb. de 2015

Actually this service was for Mr. Erik's Ford Fusion. Great service, friendly staff and nice waiting area. Also a great surprise rebate.

Mark Lachappell

18 de feb. de 2015

I purchased a Ford Certified 2010 Ford F150. Our salesman Erick was excellent and understanding of what we wanted and made a process that I normally dread very pleasant. The store was very busy and Nick stepped in to help get the financing started until Michael was available to sign the papers. Staff even waited for us to run out and bring the trade in right at closing so we could take the new truck home. I will definitely recommend this store for my family and friends and will be a repeat customer when the time comes for another vehicle.Thanks Erick, Nick and Michael!!!

Charlene Seamon

18 de feb. de 2015

Fast service, friendly staff. Only thing did not notice when I lift but the plastic cover one the hub was missing. 2008 Mercury Sable. My oil change and tire rotation took less then an hour.

Susan Metes

18 de feb. de 2015

car was done quickly. appreciate report that I have potential problem. Nothing I need to fix today but I know what it will cost so I can plan and budget for it. Better than breaking down somewhere! Guys are courteous. Would be nice to have the remote for waiting area TV so we don't have to watch Disney channel.

William D. Postema

17 de feb. de 2015

Mike in service took and wrote up my 2015 Escape quickly, showed me to the customer lounge offered up a cup of coffee and in about 45 minutes my 2015 Escape was ready to go.

Brian Nedelsky

17 de feb. de 2015

Got a oil change and tire rotation. Most dealerships wash your car after. You did not wash the car after . Why? Do u not have one(if not I think it's a added feature you should invest in)

Jenny Stelmaszek

17 de feb. de 2015

Ron Tirapelli is a great Ford dealership. I was pleased with my oil change service appointment. My vehicle was taken in on time and my salesperson, Ray Stukel, came out to greet me as I waited. The only thing that would have really exceeded my expectations would be if my vehicle would have gotten washed during the service appointment. Other than that, great job Tirapelli! I will be using your services again in the future!

Nick Gates

16 de feb. de 2015

Service was fast the people were very helpful and polite

Michael Stercay

14 de feb. de 2015

Friendly staff .Easy to work with. Just wish I didn't have to do these stupid surveys. If I didn't have a satisfying time purchasing a vehicle , I would not buy from this dealer. So now that I filled out this survey I should get a little gratis coming my way. Go FORD!

David Nemecek

12 de feb. de 2015

Was great wish you sold New Corvettes They take care of my Mustang and are always so friendly

Robert Ray

12 de feb. de 2015

Thank you for your quick and reliable survice! Your service department is top notch.

Luis Sanchez

11 de feb. de 2015

Your staff was very professional and very fast and efficient in providing the service we requested. We will continue to have our car service perform there. Thank you

Richard Albrecht

10 de feb. de 2015

This visit was for regular service. It was easy to make an appointment and the work was done on time and to my satisfaction.

Ken

8 de feb. de 2015

Both my cigarette lighter and auxiliary outlets were out. Both circuits had previously been tested by my private ASE mechanic and determined to be fine. It was the plugs themselves that needed to be replaced.The service department charged me for a diagnostic test only to tell me what I stated above. Both plugs needed to be replaced. Do you think? I requested to delete the $100.00 diagnostic charge from the bill given that I explained what was wrong when I walked in the door. They refused to listen to reason. I told them if I brought in a flash light with fresh batteries but the bulb was burned out, would you charge me for a diagnostic test?In summary, consider yourself warned. I now go to Rod Baker Ford for far superior service.

William Clancy

5 de feb. de 2015

The staff was courteous and helpful. The work was done in a timely manner. And I have 100% faith in the workmanship. The whole experience is and always a pleasant one.

Karen Cooper

4 de feb. de 2015

Staff was helpful, service performed quicker then told Comfortable to wait in customer area.

Debra Hansen

3 de feb. de 2015

Purchased a 2015 Fusion. The entire sales staff was great which includes their general manager, Jeremy(sales consultant), and Moe (internet sales). No high pressure and ease of purchase. My husband and I would highly recommend this company to anybody looking to purchase a new Ford.

Richard E.

31 de ene. de 2015

My first oil change/check-up service experience was awesome. The inside garage drop off made me feel special.

Daniel Skratulia

31 de ene. de 2015

We purchased a 2015 Taurus. This will be our 4th car that we have bought from you. Adrian Podea was great. I told him what I wanted in a car and we took up a lot, due to the fact that I was unsure of what I wanted. As a sale person he did not rush us. He continued to show us many different cars. He never gave up or lost his kindness. That shows us that he was trying to consider our needs. That what makes a great sales person, plus employee. When we found the car,he set up our phones, showed us more details about the car. He also told us to call anytime and he will walk us threw with any questions we have. This is a great hard working employee.

John Calabrese

30 de ene. de 2015

Very happy with the service department only had 10,000 mile service done

Donald Orban

30 de ene. de 2015

They took total responsibility for replacing a part they had installed that failed. No charge to research the problem, or do the replacement even though my vehicle warranty had expired prior to the date of service.Don Orban

Jon Mahon

22 de ene. de 2015

Ford Focus. I am always happy with your dealership. Your staff is always helpful and knowledgeable.

William Jensen

20 de ene. de 2015

Good freindly people. No pressure. Found very nice 2010 MKX at a good price. Ray Stukel was very patient and helpful.

Andy

20 de ene. de 2015

Called Friday afternoon to schedule an appointment for Saturday and they said bring it in. Fast service as usual. Bob in service is top notch.

Yvette Duran-cruz

20 de ene. de 2015

The dealer didn't try to x hang my mind . H we made sure we're getting the best deal and got us the payment we wanted.

Nancy Ruminski

17 de ene. de 2015

Made an appointment for oil change, tire rotation deal. Was sent on my way after only 30 minutes...fantastic!

Jeanette Johnson

15 de ene. de 2015

Your place is very clean and comfortable. Great service and people are very friendly.

David Nemecek

14 de ene. de 2015

Car was done fast and correctly . I enjoy doing bus with you

Richard Olik

14 de ene. de 2015

I thought everyone I dealt with on your staff were excellent. Your internet person, your salesman, and you finance man were all very diligent. It was a good experience all around. Thank you.

David Bradley

14 de ene. de 2015

My 2013 Fiesta had to have the clutch replaced while still under warranty. In the meantime, I didn't feel safe driving it. Mike from service helped me get everything set up so that my rental car was taken care of for the extended period of time I needed it while my clutch was on order. When the part came in I was notified; and when it was ready I had no issues picking it up right away. It's only been a few days, but so far no issues. Great service!

Mark Petkus

14 de ene. de 2015

I had a wonderful experience. Joe G. and Sales Manager Nick were excellent and very professional.

Glenn Faikus

13 de ene. de 2015

I felt like I was being treated like a friend. It was actually enjoyable.

Alex Martinez

13 de ene. de 2015

I brought my car in for a recall. The staff was very courteous and informative. I was also given additional information about a part that needed to be replaced. They treated me as a valued customer even though i did not purchase a vehicle at this location. This was my first experience dealing with the service department at this location..

Kimberly Ruth

13 de ene. de 2015

I haven't been there for a few years, because of being out of work, so things have changed for the better. There was a nice sitting area and after they are finished they bring the car in so you don't have to go looking for it in the parking lot. Very nice.

Nancy Coil

13 de ene. de 2015

Truck was done in two days as promised. Kelly is a wonderful young lady who anyone would be proud to have her on their staff.

Dennis Mierzwa Sr

12 de ene. de 2015

The service was excellent.Every body in the service department were very great.I have no problem s with them.

Susan Nanzer

10 de ene. de 2015

I recently purchased a 2003 Chevy Impala and I couldn't be more pleased! Everyone was very friendly and helpful. I would definately buy another car from Tirapelli Ford.

Robert Lopez

6 de ene. de 2015

This service was on my motorhome. I needed quick service to get out of town for the winter and the service manager squeezed me in, and performed the service as promised. In addition, the service technician was observant enough to spot a leak and fixed it. Excellent experience.

Lynn Higgins

3 de ene. de 2015

Jose did a great job and the entire team was really great.

Ronald Harris

31 de dic. de 2014

Had my 2011 F150 Ecoboost in for 40k service. Excellent service, friendly staff.

Paul Luzbetak

28 de dic. de 2014

I purchased a 2015 Ford C-max Hybrid. Service was good as when looking for cars, I was met in the parking lot by the representative. And when I picked up the car, it was ready when hey said it would be.

Bertha Walker

26 de dic. de 2014

In my need for just a brake light replaced everyone was friendly and efficient.

Beverly Steinquist

25 de dic. de 2014

Your staff is very thorough and helpful. The air cleaner ended my hesitation problem.

Donald Pollack

19 de dic. de 2014

This is the fifth vehicle that I have purchased from ron teripelli and always bring them back home for oil changes and service. I am always taken care of like a family member and that's why I wouldn't think of going anywhere else .

Syed Karim

19 de dic. de 2014

Service was completed as promised. Labor charges are higher than other shops in the area. The service rep was very courteous.

James Vygnal

19 de dic. de 2014

Great service, nice waiting area. Fast service time. Dependable work

Michael Limon

17 de dic. de 2014

I was. In the service dept. I only waited. 1 hour till have oil change . Older guy waited on me very friend had look at. 2015 mustang to see the the big change. 2014

Leonard Prieboy Sr

17 de dic. de 2014

The staff at Ron Tirapelli Ford is always courteous, knowledgeableand quick. We have nothing but nice things to say about our service and the care taken with our vehicles.

Allison Pierce

16 de dic. de 2014

I had my ford escape brought in for an oil change and tire rotation.

David Fellows

15 de dic. de 2014

The service department got me in on short notice, as we are going to be driving in cold weather, for over 1500 miles. Thankyou!

Laura Santilli

5 de dic. de 2014

staff is always very friendly & helpful. They also inform me of all specials so that I can get the best service package available. Service is timely & efficient. The service department assesses my vehicle & calls me with any additional issues or concerns prior to servicing my vehicle. Great service!

Dianne Lusinger

4 de dic. de 2014

There were two serviceman that went above and beyond what was expected. Bob and I think Troy went to bat for me at my extended warranty company and got stuff fixed with my deductible and small out of pocket. My friend has the exact same car and paid over 1500.00 to get hers fixed and it still makes noise and mine cost 300.00 and sounds perfect. They kept me aware of evrything and even though it took a couple of days tthey were honest and I greatly appreciate the extra mile they both went.

Earl Clark

4 de dic. de 2014

Everything went well and service was great! Like the rewards program.

Valued Customer Lasalle Christian Brothers

3 de dic. de 2014

Rick Gregg was very attentive, helpful, courteous and solicitous. He is a credit to your business.

Daria Martinez

3 de dic. de 2014

My experience was great I told them what I need and what I wanted and Fidel and Martha made it happen to where I'm still very happy with my purchase

Felicia Apodaca

3 de dic. de 2014

Everyone did everything they could to get me in my new car. I will come back here for sure. Best experience I've ever had buying a car....

Colin Lovell

26 de nov. de 2014

Joe G. along with Michael C. Helped me out fantastically and got me into the new focus which is a great little car. Thanks to them this is my 2nd time buying from them and there is no other place I will go for another car as long as they are there

Andy Parrilli

24 de nov. de 2014

service and staff very friendly, first experience at this dealership and it was very positive.thank you,andy

Richard Craig

24 de nov. de 2014

Recall for gas tank strap. Very freindly, virtuous an quick service. Excellent job

Joseph Affrunti

21 de nov. de 2014

2015 Escape service was excellent staff did a good job

Nancy Krug

19 de nov. de 2014

We purchased a 2015 ford fusion.the sales man was wonderful and staff was wonderful. I would go back there and recommend going there to a friend or family member.

James Graves

13 de nov. de 2014

Never have any issues. My last 3 vehicles have all been Fords and have never seen a service center other than Ron T in Joliet.

Bonnie Brown

13 de nov. de 2014

I purchased a Ford Escape in May of 2014. I was very please with the service I received. The Salesman was very helpful and made me feel that I was important, not a stupid woman like some I have encountered. The Manager was equally nice. I took the car in for the 5000 mile oil change and was treated great by everyone I dealt with. I would differently recommend this dealership to my friends. I did to my brother and he bought an Escape from them a month later.

Janet Brown

13 de nov. de 2014

I purchased a 2015 Ford Escape. The service was excellent and the staff was extremely helpful.

Kenny Basil

13 de nov. de 2014

I purchased a Mustang convertible, service was excellent, very personable.

Paul Zack

12 de nov. de 2014

2013 CMax...Difficult problem and staff was kind and fixed problem as quickly as possible.

Robert Romadka Jr

7 de nov. de 2014

Your service staff has always been excellent.My only complaints have been with the "tech stuff" on my Fusion. These have been well documented.

Joseph Creed

10 de sep. de 2014

The staff and service at Tirapelli Ford is always excellent. We would not purchase a vehicle from any other dealership.

Dr William Albanos

2 de sep. de 2014

Great Job I will return!

Marlene Beers

29 de ago. de 2014

Always accommodating Great staff

Pamella Patton

28 de ago. de 2014

the work was done quickly and everyone was pleasent

William Johnson

28 de ago. de 2014

I had not made an appointment but was able to get my vehicle repaired the same day I brought it in.

Mark Wright

27 de ago. de 2014

Bought a 2014 Focus SE. At no time did we feel under any pressure to buy from you from your salesman, Ray, I believe his name was. He pretty much left us alone to look over your inventory, but was available at any time we may have had a question. This was truly a plaesurable car buying experience indeed. When it is time for us to buy our next vehicle, you will be the first place we come to.And your Financial Manager, Mike Castro, went above & beyond in securing the financing we were looking for.An outstanding job done by all involved, and we look forward to many happy miles of driving in our new Focus.

David Wasz

27 de ago. de 2014

I purchased a 2014 Ford Fusion Hybrid from Nick. Drove the 40 miles after work, signed the paperwork with Mike and drove away after being there 30 minutes. Incredible experience with a group of people who care about helping the customer.

Jennifer Beatty

26 de ago. de 2014

No issues, fast & prompt.

Csi 3000 Inc

26 de ago. de 2014

With a busy schedule of running a company, the team Tirapelli was able to work with my staff, myself, and my schedule to answer all of our questions. THe Tirapelli team from the salesman to finance people did an absolute excellent job understanding our needs and helping CSI 3000. Thank you for your time and I will definitely be coming back to Tirapelli.

Robert

26 de ago. de 2014

Great service at a fair price.

William Dawson

26 de ago. de 2014

A Ford Escape. All was above excellent.

Sheri Eichholzer

24 de ago. de 2014

I bought a 2014 Ford Escape. Everyone very helpful and friendly.

Blake Armstrong

22 de ago. de 2014

Aside from the long delay for my part to come in from manufacturing (which is no fault of Tirapelli), the service was incredibly quick, courteous, and professional.

Helen Wallace

22 de ago. de 2014

I've been a customer of Tirapelli Ford since 1971( formerly Fred Emich Ford). I've never been disappointed. The service department is exceptional. I'm treated as a valued customer. The service is prompt, courteous , and spot on.

Karen Cooper

22 de ago. de 2014

From the minute I drove into the bay until I received my car back Service with a smile!

Jeff Taylor

21 de ago. de 2014

Jerry Travis and the rest of the staff were wonderful. They crushed it! I can't wait to come back. There's a reason why I have been a customer for over 2 years. Great Job team

Nicholas Kanara

21 de ago. de 2014

Overall experience was satisfying. There was a misunderstanding on the original sales agreement, however after further discussion, an acceptable offer was made.

Maureen Roliardi

21 de ago. de 2014

I was told 3 days to handle a recall and given a rental. I got it back in 2 and its so easy to just leave the rental there. My car still rides great and its shiny clean. Thanks!

Kent Squires

21 de ago. de 2014

Overall really well.. I disagree in charging for sync updates. It's a non-intrusive software update that takes little babysitting. To charge $50 to update sync is a bit ridiculous. Otherwise, everything was excellent.

Zelda Lewis

21 de ago. de 2014

I own a 2014 Ford Escape Titanium 4wd which I absolutely love it!The service department continues to take care of my car in a professional, timely manner.The staff listens to your needs and are extremely helpful.

Micheal Anzalone

19 de ago. de 2014

COMPLETE AND TIMELY SERVICE

Larry Scott

19 de ago. de 2014

Very friendly and courteous staff! Picked me up after my 2012 Ford Fusion was done and no charge! Very prompt service!

Barbara Bednarczyk

19 de ago. de 2014

The recall on my Explorer was expected to take 2-3 hours. Fortunately my car was taken care of in 45 minutes.

Marty

14 de ago. de 2014

First off I must say the staff / salesman was very good, now for the bad I bought a used 2003 truck for cash and when I left the gas was on empty needed to stop for gas before I got home,after a week of getting it the engine was miss and needed a tune up,and now after only putting on3000 miles on it I need new brakes all the way around, sad thing is they said it was went over and certified. They either didn't do that or there mechanics don't know what there doing, Beware if you buy used from them, they wouldn't even try to even make my any kind of gesture such as sorry for no gas or I'll make it up some how, oh and check engine light came one week after I got they looked at it and said there was no hard code to that they didn't know they reset the computer the light went out but came back two weeks later,I hope other had better luck there than me and I only had the vehicle since may 2014

VERY PLEASE

27 de feb. de 2014

I am from Indiana 3 hrs. away from the Ford dealership. I saw a truck on cars.com. I emailed them about it. I received a response the very next morning. Maynard had his number listed so, I gave him a call. We worked out a price pending my satisfaction with the used pickup. Then Moe in Internet sales got a hold of me. He was great to respond to any question I had. I couldn't have had a better experience with these two guys. I made the 3 hr. drive hoping it was as nice as it was described to me. Moe & Maynard met me at the door. I did a test drive and look over on the used pickup. Everything was just had Maynard described. It actually looked better than I had expected! These two guys are top notch in my book for customer service. I would recommend them to anyone for their honesty with me. Thanks again for a great experience, Kevin

Happy in Aurora

5 de feb. de 2014

Found good quality used car at a reasonable price. Thanks Eric!

Perla Ramirez

24 de ene. de 2014

I purchased my second car from Tirapelli November, 2013. I went back based off of the great service we received in the past. However, the second time fell far below standards. Our most recent purchase was a 2007 Ford Explorer V8 Limited. Sounds great, right. It looks wonderful, trust me. But the engine and tires are why I'm writing this review. Tires: When I purchased the Explorer, I did the usual check, I stuck my hands between the first thread to check for depth. All around all four tires looked great. That was until the first snow fall and making a turn on a snowy street, I almost slammed into a tree. That's when I took my car to Discount Tire to have them checked. I was astounded when I seen the actual inner tire thread. Bald. Smooth, like a babies butt. I bought the car with 87k miles on it. The tires on the car are the original OEM tires. They are no longer made! Rated to only 65k miles. Great.. Just great. I have to spend $1,200 to replace tires on a car that I just bought. Ok. Ok.. I probably should have dug deeper when looking at the car prior to purchase. But you know, trusting my dealer, not to screw me. Engine: On the test drive, I felt a slight stutter between 40-60MPH. No biggie. The night was cold and the car had been out. We closed the deal and bought the car three days later. The following day, sputter. No biggie, it was a small sputter. A week goes by, small sputters. We bought an after market warranty, so I was going to take it in for repairs. The most we would have to pay is $100. Boy was I wrong. We dropped the car off and were told that we would have to pay $109 for it to be diagnosed. Okkkkk... From my research on this issue, we found out that Ford knew of these engines having problems with spark plugs breaking off in the engine head. Ford repaired problems going forward on these cars November 2007 and forward. Mine didn't make the cut. So now, I have to pay $700 for a tune-up on a car that I only had for two months. Yes, $700 for a tune-up. I spoke to Mike Castro, funny, I've seen him referenced here before. He said he'd try to figure something out. Something turned out to be $500 for a tune-up.. Thank god for small favors. I picked up my car. But not before I told Mike Castro how I felt. Poor Mike, I guess you should have stopped while you were ahead. The stuff that you said was hilarious. I paid $115 to be told I needed a $700 tune-up (please feel free to laugh)... I would have been ok to pay half of the cost of the tune-up. After selling me a car that has useless tires and an even worse engine, it was the least they could do.

Christ

14 de ene. de 2014

I brought my 09 Expedition in for service. accutuator for heat. $1000 repair. while wife and I were there we looked around at used car for me. we purchased a 2006 explorer and mike menne was awesome. Now the down side, while talking to finance manager mike. he talked me into buying extended warranty. I spesificly asked him would cover the heat control accuator like on my expedition, He said absolutely. well guess what IT DOESNT. and now the attitude is oh well nothing we can do. $800 repair and only had the car for 3 months. I will Never buy a car from this place again. In fact I'll never buy a Ford again. heat problems, Corrosion on expedition lift gate. Ford knows of these problems but does not stand behind the product

ChiTownGent

15 de jul. de 2013

Went there to purchase a vehicle, just about to do businness and was rudely put out of the dealership. The sales manager walked me to the door, and stated" I will not sell you a car," and tryed to physically push me out the door all because I showed him I could purchase the same vehicle he was selling me at cargurus.com for cheaper. The also went on that site and erased my review of them. DO NOT BUY FROM THEM, HORRIBLE!!!!

victor.w

24 de may. de 2013

mike was great he made the buying process as easy it could be with me even though I'm not easiest customer to deal with and in the end we got the deal done and I'm very happy with my F 350. I'm not sure about the other reviews with them not working with you because they did everything they could to get me where I wanted to be.So if your in the market for a vehicle stop and see mike menne he will take care of you.

April T

25 de feb. de 2013

They did their best to get me into my new car (Boss 302 Mustang). They worked with the banks to get me the best interest rate to get the payment where I needed it. In the end, I ended up going with my own bank, but they never gave up and I appreciate that. They also worked with me on the extended warranty because you don't want to buy a car like that with some extra piece of mind. Overall a great experience!

Ticked off consumer

8 de nov. de 2012

We took are vehicle to this place three times for the same issue. The first time cost us $1700, the second another $700 and the third time we told them where to go! Each time it was something "new" they fixed but the problem never went away. I would NEVER recommend this place to anyone and the only good thing I can say is the GM was very pleasant and helpful. As far as the service manager... he was an arrogant jerk!

kwatersbissias

4 de sep. de 2012

My husband and I went into this dealership on a whim, to see if they had any vehicles that we were looking for. From the minute we walked in, we felt welcome. We were greeted by Moe, and treated with respect. We had come in with a pre-approval from Capitol one, yes the blank check program...there was a lot more fine print that we had not noticed. Mod started showing us cars and Nick started w the finance of it. We do not have perfect credit, but not bad enough to not get a car. The long of the short, they ad 2 vehicles that we liked, they stated the numbers. In the end, neither worked for our payment we wanted. I recd a call 2 days later saying they are till working on it, and got in 2 vehicles that will work. I webt, looked, chose and went home. My family n I returned 2 days later to the payment we had been looking for. Ths dealership NEVER gave up when we didn't want a high car payment, as 2 other Ford dealerships did. And to top it off, we had been there a few hours, so they insisted on getting us something to eat, since it was later and we had our kids. Hands down BEST service in a dealership in 15+ years! Thank you Ron Tirapelli, we are life long customers and friends! Oh also we took our brother back 2 days later, he also left happily with a car!

Love New Cars!

4 de sep. de 2012

My husband and I went into this dealership on a whim, to see if they had any vehicles that we were looking for. From the minute we walked in, we felt welcome. We were greeted by Moe, and treated with respect. We had come in with a pre-approval from Capitol one, yes the blank check program...there was a lot more fine print that we had not noticed. Mod started showing us cars and Nick started w the finance of it. We do not have perfect credit, but not bad enough to not get a car. The long of the short, they ad 2 vehicles that we liked, they stated the numbers. In the end, neither worked for our payment we wanted. I recd a call 2 days later saying they are till working on it, and got in 2 vehicles that will work. I webt, looked, chose and went home. My family n I returned 2 days later to the payment we had been looking for. Ths dealership NEVER gave up when we didn't want a high car payment, as 2 other Ford dealerships did. And to top it off, we had been there a few hours, so they insisted on getting us something to eat, since it was later and we had our kids. Hands down BEST service in a dealership in 15+ years! Thank you Ron Tirapelli, we are life long customers and friends! Oh also we took our brother back 2 days later, he also left happily with a car!

55chevy

21 de jul. de 2012

They were $5000 higher than any other dealer on the 2013 Escape.

SUV lover

29 de abr. de 2012

I have looked for the right Tahoe for 3 months. So, I google used Tahoe & Ron Tirapelli Ford and a Red 2008 Tahoe popped up! I saw it and fell in love, so my family & I drove out there. We meet Salemen Eric who was super nice. We test drove the Tahoe and I was really in love! So, we started on on the paper work & I drove out that very day.