alan edmonds

8 de oct. de 2016

One of the salesmen had given me a price on one of there cars. He asked if had a trade . I told him that I did and we both agreed on the set price. I had numerous text and phone calls with the salesman who assured me that his dealership would agree the price of there car and my trade in. I drove three and a half hours from out of state. He called me several times on the way to verify that I was indeed coming. When I arrived there were nice and asked me to drive there vehicle. I drove there vehicle and returned to the dealership. The salesman informed me that they had underpriced there car and my trade in allowance. He said that this was not the first time that this has occurred . Another salesman which was his boss advised me that they had to speak to the owner of the company that he was away with his family for the evening . The car salesman said that he would have my car delivered in two days to my residence after the deal was approved by the owner of the company. He said for your troubles we will fill your car up at local store. I agreed and they did indeed fill up my car. The days following the agreement I could not get either one of the salesmen to call me back. Finally another salesman called and apologized for the mishap . He told me that he was finishing the paperwork and that he would call me when it was done. Since that day I called and called and could not get anyone to return my calls. After a week I still have not heard anything from the dealership. You take a chance when you trust their word.

Nick

21 de sep. de 2016

Great experience with Justin and the rest of the staff up there. Super friendly and very attnative. Great prices as well on lots of desireable cars. Went there to get a car I had in mind and ended up leaving with a different one. Overall great experience, just ask for Justin.

Lorrainec

19 de sep. de 2016

Tim Scharfstein was my salesman. Tim was very honest and knowledgeable. Tim walk my husband and I through the buying process with such ease and confidence that it made our decision making process much easier! Tim was helpful from beginning to end. I had a thousand questions and Tim answered them all with great patience, and he never made me feel as though I was a bother to him. I will definitely go to Tim for my next purchase!

Gsalerno

13 de sep. de 2016

Tim worked very hard to meet at the price I needed. Great car and great experience. I would recommend this dealership to anyone looking to make a new or used car purchase.

Cameron

5 de sep. de 2016

Tim was very knowledgeable and honest. He made this a very smooth experience and never hesitated to go the extra mile to satisfy us. I would HIGHLY reccomend Tim to anyone buying a car.

Aqua75

3 de sep. de 2016

Tim had a personable approach made it evident he met no strangers..Tim was in tune with knowing this was a major purchase for me

Eric Brown

3 de sep. de 2016

Tim Scharfstein is what every car salesperson should be. From the time I walked into the showroom, Tim was attentive,courteous,and eager to address my needs but in no way did I ever feel pressured.At the end of the transaction, I walked away with the vehicle I wanted at at the price I was willing to pay.Tim is still addressing some of my paperwork needs after the sell.Thank you Tim for your diligence and service after the sell.

lovemycarzz

28 de ago. de 2016

Philip was the most attentive sales person ever. He listened to what we wanted & made sure the car we purchased had it all, it did.

Brad B

23 de ago. de 2016

To begin: I was an out of state buyer looking for my ideal used car. I saw it on Autotrader and had the great pleasure of Mr. Philip Malone III reaching out to me. I've bought two new cars less than 20 miles away as well as browsed at plenty of dealerships, but have never expierenced his level of honesty and professional affability. We did everything over the phone at first (very quickly!) and whild I could have had the paperwork overnighted plus the car shipped to me cheaply, I instead decided to make the 10 1/2 hour round trip out of excitement. This was the only dealership where I was not pushed, felt like I received a great price, and had no anxiety while signing in the Finance office. Highly recommended, definitely ask for Philip (over 30 years expierence in the business)

Melissa

10 de ago. de 2016

Blake and Tom were a pleasure to work with. Took care of necessary minor repairs quickly. Blake even offered to bring my new car to me (was driving a rental).

Diane H

6 de ago. de 2016

!! I consider Roswell Mitsubishi MY dealership and will never go any where else to purchase my car. Blake Som made the easy process and worked so hard to get the car I wanted. THe business manager Tom was easy to work with, pleasant and not your usual car manager. Nathan is the business manager and he was outstanding with our last 2 purchases. If you are looking for a car-STOP. Here is your place to shop. Customer service is A++

Sharon Dobbins

1 de ago. de 2016

Smooth seamless process and exceptional customer service! Blake and the whole dealership made the process of purchasing the car I wanted seamless and stress free! Thank you!

PoorExp

27 de jun. de 2016

Purchased 2011 Outlander Sport over 2 months ago and still have not received registration and tag. During initial follow-up problems with paperwork which means the time wasn't clear and then blamed DMV but DMV had not received anything from them. Also, I had to purchase a key fob and have it programmed after signing because they only had one for the car. Another 160.00. Poor dealership and customer experience. I will not buy from them again!

marta

25 de jun. de 2016

very friendly and where able to help me get the car i wanted at a reazonable prize and quickly

desmond02

19 de jun. de 2016

I have purchased over 10 vehicle in my lifetime and the experience yesterday with Philip Malone III was so far the BEST! I appreciate honesty and being direct! He didn't waste my time! I called from another dealership to ask questions and he made me a promise to find a reasonable vehicle for my 17 year old daughter! Once we arrived he was the best! Please if you need a vehicle go see Philip!

Baymax

16 de jun. de 2016

I haven't purchased a car in over 20 years. Phillip Malone III made the process as painless as possible. He had picked out several cars per my specifications. He answered all my questions and really knew the cars. He wanted to sale me a car but NEVER pressured me or tried to sale me above what I wanted. The dealership itself was clean and well maintained. The staff were all friendly and helpful. I would also like to mention Mr Williams who did the loan paperwork. He was efficient, fast, and friendly. I have already told several people about this experience and plan to buy another vehicle from them in the future.

Pickybuyer

15 de jun. de 2016

Sales representative Zachary Wagner ensured I was taken care from the moment I walked into the dealership to well after the car keys were in my hands. I was skeptical of the negligence I quickly noticed from the service department, but Zachary made it his personal mission to adhere to my every request. He even drove my car to the Audi dealership on his day off to get the oil changed and brakes inspected before I signed the final paperwork. It was worth tolerating the dealership as a whole to have Zachary as my sales representative.

bcbell88

6 de jun. de 2016

Roswell Mitsubishi had a listing for a used car I was interested in on one of the online sites. I contacted the dealership and scheduled an appointment with Michean Griggs to test drive the car. The car had a few minor issues, such as scuffed up paint, worn tires, etc, but overall the rest of the car was great. It was priced right, had a clean car history and low miles. Michean went above and beyond to make sure the car was serviced properly prior to my actual purchase. He was able to get the paint redone in the few spots and replaced the worn tires. He was very easy to work with on the purchase. Everyone else in the dealership was also very nice to me whenever I stopped by the store.

sportie1977

2 de jun. de 2016

Michean Griggs was great! He pick me up in the car was interested in and sold my on way back to the dealer. He was hopefully in guiding me the process. I would recommend and work with Michaean again.

xquizitdiva

2 de jun. de 2016

I purchased an Audi from the dealership. Chaun was very helpful, even though he was no the original salesperson I talked with. Chaun actually took the most time to assist me with the purchase. He even drove me to another sister dealership to determine if there were any vehicles I was interested in purchasing that were not on his lot. He was very patient and kind. Whatever he said he would do it was done. Even the follow up on his day OFF!!! I think Chaun is very sweet and very kind. If you ever need a vehicle, go see Chaun for assistance. I had a few minor concerns with my vehicle after purchase. He was very nice to assist me with those concerns. I want to acknowledge Demetrius. He was a great assistance with the aftercare needed for my car after purchase. Please, if you need a vehicle, go see Chaun. (smiley face)

Rico767

28 de may. de 2016

Went to look Kia on May 23rd Took it for inspection on May 23rd to Kia to inspect car (paid $120)- said all car needed was wipers, air filter inside car and engine.May 25th grinding and light coming on for tire pressure for three days took it back and still happening - they won't refund me money.

Happy car buyer 13

27 de may. de 2016

We veiwed the car on Roswell Mitsubishi website and requested to be contacted about a GLK 350. First thing the next morning Blake contacted me about the car. He was very informative and was able to anwser all the questions I had about the car. I proceded to purchase the car while I was on the phone with him. Roswell Mitsubishi had the finace information and approval later that day. When I came to the dealership everyone was very friendly and helpful. This has been the most pleasurable car buying experience I have ever had. Thank you to all of the people at Roswell Mitsubishi espcially Blake!

Me

23 de may. de 2016

Chaun was a great help in our quest for a used vehicle. He went above and beyond to accommodate our needs. We would highly recommend this salesman and dealership.

Kim69

17 de may. de 2016

I got a great deal on a new 2015 vehicle with only 7 miles. Everyone was nice and professional. I applied online which cut down on the time completing paperwork. Michean Griggs took good care of us. Will definitely recommend you all to friends and family.

LLong

3 de may. de 2016

My experience with Roswell Mitsubishi was great. Mike Mehr extended great customer service and made it possible for us to drive away in a purchased vehicle. He kept in touch with me to ensure that everything would go smoothly and It did. Thanks again to you and your staff for providing great customer service and making it happen.

My Benz

23 de abr. de 2016

I bought my first Mercedes at this dealership and was a great experience. Paul, the salesman, displayed a caring attitude and a great deal of patience. He went above and beyond to ensure that I was satisfied with my purchase. I would recommend Paul to my friends and family. He went the extra mile to ensure that I made the right choice like if it was his own purchase.

Daughter's First Car

23 de abr. de 2016

We've been working with Paul to identify a vehicle for our daughter. We've purchased several cars before but this was the first Mitsubishi. Paul did an outstanding job of working with us and keeping us up to date on the what vehicles he had available based upon our needs. He also offered options but not in a way that exerted pressure. We would highly recommend Paul as well as Roswell based upon our experience. Thanks!!

Tj

22 de abr. de 2016

It was a smooth buying process. The salesman Mike Mehr was very helpful and fully understood our needs and wants when asked so far

Winston Bent

20 de abr. de 2016

I bought a 2016 Mitsubishi Outlander SEL from Roswell Mitsubishi, facilitated by Philip Malone 111 consultant. It was a very pleasant car buying experience.

Unhappy Patron

17 de abr. de 2016

The website indicate the dealership closed at 9:00 on Friday night. Drove over an hour and arrived at 7:30 pm. I was sitting in the car that I wanted to drive. I had been watching it on this website. It couldn't be driven because the entire tail light was pulled out. It had recently been painted. The salesman Paul said it had probably blown a fuse in the pipe. What? What pipe had a fuse?! I sat in it and fell in love with the car. He asked if I was busy Sat. or Sun. Yes. I advised him that we had driven over an hour to get there. He said I should look around the lot and call him if I wanted to test drive anything overnight. He was on his phone the entire time he was talking to me. He then said I needed to look at a new Mitzubishi. I told him this is the car I want and I didn't want a new car. He said well look around, call me if you want to test drive anything and walked away. I walked around front to hopefully get a different salesperson to allow me to test drive a car. Lights off, doors locked. It was 7:50. He didn't know or care I had cash, ready to buy!!

Stephen1508

10 de abr. de 2016

We had such a great experience the first time with Philip that we were back within a week to get a new Mitsubishi.Again, Philip left no stone unturned to get the exact car we were looking for. And he succeeded!!Thank you to Philip and the Roswell Mitsubishi team - it's a pleasure to know and work with you.

Rosh

8 de abr. de 2016

This is an excellent service center. Unfortunately when you're getting work done on your car, you really only have one person to judge by. Lucky for me I got Konrad: the most honest, respectful, straightforward gentlemen I've dealt with at a service center in a long time. I was getting quite a bit of work done, so he worked with me on the labor cost, and matched a quote I had gotten at another shop. By the time I went back to pick up my car he charged me less than he had even quoted, and was happy to tell me he was able to work the price down. I was just passing through, but if I lived in the Atlanta area, I would certainly make this my regular service center.

firstimpressionscount22

5 de abr. de 2016

After dealing with one sales person paul who dropped the ball during and after the purchasing process. I had a better experience with Phill Malone III, even though he did not make anything off my deal becasue the other sales man I worked with Paul originally (which I would of chose of Phill from the beginning second go round) Phill answered my calls, got things done, made no exscuses and repaired my used vehicle to prestine condition followed through with management and got things done. If your want to deal with an honest salesman who wont try and play bait and switch games like Paul did then ask for Phill. If things were left with Paul I would of never worked with this dealer again because he was VERY rude, lied about repairs being done, tried to add another 1000 on my loan and talked down to me because I didnt buy the most expensive car on the lot!!! Big mistake!!! But because of my positive experience with Phill I would recommend this dealership.

Phil

4 de abr. de 2016

I visited Roswell Mitsubishi and dealt with Philip Malone III. I visited 3 times over a 30 day period trying to be a good shopper and negotiator. Philip was very patient and always got me my answers. I shopped on line and visited several Atlanta area dealers and drove several Lexus LS 460's. I am a selective buyer and really didi my homework.Philip was Great and got me the best deal he could. Then the finance manager beat my local bank for the best rate.I am very pleased and just referred a friend to Philip.

Barb Steele

29 de mar. de 2016

I had an excellent car buying experience! I had totaled my Sonata hitting one of DeKalb's County's great potholes. I went to Roswell Mitsubishi and found a new car. They were wonderful. Phil Malone III and Larry Jamison did me a big favor. Thanks so much! Barb Steele

usafshooter

8 de mar. de 2016

Roswell Mitsubishi has my business for life. Our salesman, Philip Malone III is incredible! My wife and I totalled our car, and we were in real need of a vehicle. With our credit rating below poor, and no money down, we were desperate. On our first visit we were just shell shocked by the payments were were looking at. We left very disheartened. Mr. Malone did not give up on us. He worked overnight to secure us a deal on the vehicle we wanted. After hours of fighting and soul searching my wife and I ran over our budget again and were able to meet the wonderful deal Mr. Malone worked out for us. Finance Manger Anthony Williams made finalizing the deal fast and painless; for which were most grateful as my parents had driven the hour and a half to Roswell and were waiting to make sure we got our vehicle. If it weren't for Philip Malone III we would probably have wound up at a buy-here-pay-here purchasing a clunker. Mr. Malone went to bat for us and got us a new 2015 Mitsubishi Outlander Sport ES 4WD. Thank you Mr. Malone, and thank you Roswell Mitsubishi!!

bobby

19 de ene. de 2016

We bought a 2013 ford edge from this place they told us they would hand delivery car that didnt happen. When they recieved payment we called them to see when it would arrive they didnt know they had recieved payment so they say. Then they tell us we dont hand deliver any car so I asked when will I get my car? The manager gives me a story about a Bentley he purchased from California and said it took ten days. Im like and thats 3000 miles away Im 120 miles away and its been 4 days now. Now its been almost 45 days and there title department cant send a title out and I call up there and as before the best line of all. They are out of the office, funny the owner general manager and the title office poof gone when you need an answer. So ended up calling Mitsubishi headquarters they said they would get the problem taken care of. PS. NOBODY IN GA GIVES A RIP ABOUT YOU THE MANAGER BUYING A BENTLEY SING THAT SAB STORY TO SOMEONE YOU THINK CARES. Arron Cooper was salesman he was good but his hands were tied to what his big shot wanta B boss said

SSchulte

18 de ene. de 2016

I contacted this car dealership and had been working with Larry. I spoke with Larry about a 13 Acura ILX that I was interested in purchasing and explained that I would be driving 3 hours to get there. I spoke with Larry before I left my driveway to inform him that I was on my way and to ensure the car I was interested in was still available. Upon arrival at Roswell Mitsubishi I met Larry and test drove the car. I was only gone for about 15 minutes. When I returned Larry said the car was SOLD and the lady was inside working on her financing. At first I thought he was joking, he was NOT. He asked me if I wanted to meet her on her way out incase I did not believe him. Why would I want to meet her?? He said I know people think attorneys are here and car salesman are right below them. I have never dealt with such dishonest people. However, my trip was not a waste I found a Wonderful dealership just down the road -Platinum Cars and bought a car from them and will recommend them to anyone.

Quin

24 de dic. de 2015

Mr. Malone lll is the best he got me driving a lexus for a great deal. I will refer everyone to him. he is a professional and honest salesman,

vince15

9 de dic. de 2015

Had a wonderful experience at this dealership,Phillip listened to my request and within less than two hours was driving out with a Buick Verano. What a service!!Being a first time buyer it was a stress free experience and am happy to say never been treated like royalty.

JT

7 de dic. de 2015

Was referred to Roswell Mitsubishi and although I had, had a horrible experience with Alpha Auto (their used dealership that they try to hide under a different name) I gave them a second chance. They did significantly better; however, there is a prevalent attitude among car salesman that they are some how smarter and we are all gullible. The salesman I originally spoke with told me that he had the great deal on a car I would love, which did not come even close to suit me, I am sure that a small compact hatchback in pastel purple is some one's cup of tea, but as a 40 year old male with kids and a job it is not mine. I was patient and explained it really did not work for me, but that I had found other vehicles in their used section that were of interest. Ever car that I asked about had been sold already, this was over a week ago, and those cars are ALL still on their website, so at this point, I'm pretty sure it's not merely the work of piss poor website management and more a cheap ploy to pull in business. So finally after listening to the cars that I am interested the salesman tells me that he has found the perfect car for me, and this time he does in fact come up with something I would be interested in. I start asking for information (I see no reason to drive all the way to a dealer unless I know everything I need up front) he gets a bit annoyed tells me at least 5 times this it the perfect car for me, and I need to move fast. I get to the point where I ask the price and he tells me $15,999 which is high and he knows I think this then tells me but for me it's $14,999. Well I go online and find the vehicle in question, and it's on their website at $15,699 and in an add online for a special "e-price" of $14,699. So Paul if you want to know where you lost the sale, this was it, your price was high, even your "special" price but to assume that I'm dumb is something I will not stand for, and to play these tricks is definitely something I won't stand for. So bottom line they had some decent cars but if you find something you absolutely can't live without, make sure you see what the real price is, and do your research on what the car is worth, because there is a good chance some one is pulling something.

Lisa and Wade Shehan

2 de dic. de 2015

This was a return visit for us, we had an excellent car buying experience! Philip Malone was our salesman. We found the best selection and price at this dealership! Very professional service! We have suggested to our friends and family to buy from this dealership.This has to have been one of the easiest car buying experiences that we've had!Everything was just like they told us it would be!We are from Tennessee,so it was a easy drive to Georgia and well worth the savings!Hope everyone else has as good as an experience as we did!

The Dickens, Proud owners of a Mercedes Benz E350

17 de nov. de 2015

Aaron Cooper is one of the most dynamic, caring, and exceptional sales professionals my wife and I have worked with during a purchase of a luxury vehicle in October 2015. Aaron demonstrated excellent customer service by 1) responding to us as quickly as possible with care and thoughtfulness,, 2) interacting with us as people making an investment, not just buying a car, 3) taking responsibility for every transaction that was handled and correcting anything we questioned, 4) Aaron went the extra mile for us through sending voice mails and texts to keep us updated on matters we agreed to prior to purchasing the vehicle. Mr. Cooper is the ultimate professional we'd recommend to visit if you want to make a great investment and work with someone who cares about you and not just what's in your wallet or how much you can spend. Thank you, Aaron for restoring our confidence that good people can work in a fast-paced easy-to-forget about human relationship business.

Amanda Poag

4 de oct. de 2015

Easiest car buying experience ever thanks to Cleveland Clay and Phil Malone! Well definitely return.

Justin

30 de sep. de 2015

I bought my dream car through Philip Malone III. It was a Range Rover Sport. They had about 4 on the lot and Philip let me & my family take our time to look around at all of them & test drive 2 of them. He was very knowledgable about the vehicles & helped me out. Cleveland, the manager, was also extremely helpful, insightful & professional. Ps: There was also a guy who worked there that asked my mom for her number. But I guess I should be used to that.. she IS beautiful :)

Oldsweets

27 de sep. de 2015

We purchased a vehicle and out of state. Every step they promised over night next day delivery of paperwork and in every case they failed. The drivers door had a large scratch which we were never informed of and the transport driver had it marked on his delivery slip so it was scratched when purchased. Lastly, we have had the vehicle for a week and still no temp tags after numerous calls with typical promises that it would be delivered overnight.

Ohio

27 de sep. de 2015

We purchased a vehicle and out of state. Every step they promised over night next day delivery of paperwork and in every case they failed. The drivers door had a large scratch which we were never informed of and the transport driver had it marked on his delivery slip so it was scratched when purchased. Lastly, we have had the vehicle for a week and still no temp tags after numerous calls with typical promises that it would be delivered overnight.

Disappointed customer

27 de ago. de 2015

Do not buy an entertainment system from Roswell Mitsubishi if you purchase a car there. I bought DVD screens in the back of the headrests, but the headrests were then so thick my upper back did not even touch the seat and my head had to lean forward. Roswell Mitsubishi then put in a drop down screen, but they have acted as if they were doing me a favor rather than fixing a valid issue with a new car. The drop down DVD is connected to a radio station and does not work in all areas. When I asked them to connect it so that it would work in all areas geographically, their entertainment vendor said that was not part of the package. I was informed that I could stop my car and try to manually find a new station when I was no longer able to get sound through the station they connected. This was all after two days of trying to get this resolved by phone with no return calls from Roswell Mitsubishi's service department. I finally had to go to the sales center to try to resolve this issue, and of course it is still unresolved. I asked for the information for the district manager and was given the number of a soft trim vendor rep. I love my car, but this experience has certainly soured me on the Roswell Mitsubishi dealership.

Allan B

7 de ago. de 2015

Poor, slow, lack of communication and willingness to assist in the potential sale of a car. I went to another dealership and purchased a new car yesterday 8/6/2015. Could not recommend.

6_by_6

5 de jul. de 2015

Jason was extremely helpful, and very knowledgeable about the product he was selling. Hands down the smoothest experience I've ever had with a dealership.

Johnny

22 de jun. de 2015

If you are interested in a Mitsubishi go to Roswell Mitsubishi. I just purchased a 2015 EVO 10. They will take good care of you! Everyone is more than helpful!!! From the general manager(Cleveland), to the finance men (Tamark and Anthony) you will never be happier dealing with them. My salesman was Jason. I find it very amazing that he was only 21 and had more knowledge about the car and the transaction than many salesmen I've dealt with in the past. Tamark and Anthony will go over your financing with you step by step and answer any questions you have. Do not hesitate to go to Rowell Mitsubishi if you are interested in purchasing a new car!! Service runs this county and at Roswell Mitsubishi service is number one!!!!

Nuzzo222

9 de jun. de 2015

Very easy process. Great dealership to purchase a vehicle from. Jason was very easy to deal with, no pressure!! I'll probably return when I'm ready to purchase my next vehicle. Thank you Jason for making this a pleasurable experience.

Sberry

30 de abr. de 2015

My salesperson Jeff has gone above and beyond to get me the vehicle price and model I wanted with ANAZING deal on my trade. I was skeptical about doing business with a new dealership but he made sure he educated me on everything and made great recommendations on what works best for me. The salesmanship has been impeccable!!

Anthony Orza

29 de abr. de 2015

Jeff took great care of me. He sat down with me and took care of all of my needs and did an even better job putting some of my concerns to rest about purchasing a new vehicle. He was fast and efficient and restored my faith in car dealers. Thank you Jeff and thank you Roswell Mitsubishi. I will be bringing all future business here and referring all of my friends. Amazing job!!!!

Edenmonet

29 de abr. de 2015

We had an awesome experience buying a car and working w/Jeff. He was trustworthy, honest and really sold us on what we needed and not just going for the upsell. I honestly would of never expected sure a high caliber of service in the car industry. I will gladly buy my next car through Jeff and recommend him to all my girlfriends that are nervous about buying a car on their own.

darcy.sirna

29 de abr. de 2015

I experienced phenomenal costomer service here,and an incredible sales pitch ,not little yet not too much. Overall i would definitely recommend to my fellow coworkers and friends.

Kelise14

29 de abr. de 2015

Very pleased with the professionalism and honesty. I came, I saw, I drove. Good times were had by all thanks to Jeff, what a guy.

moneybags138

28 de abr. de 2015

Jeff was very helpful the dealership itself was very fair on pricing. it was overall a comfortable experience. I will recommend you guys in the future.

cnichols

28 de abr. de 2015

The staff at Roswell Mitsubishi deserve 10s across the board! Having dealt with both Jeff and Clevelin when purchasing my new vehicle, I can honestly say they care about their customers. They are eager and willing to work with you, in order to make your car buying experience go as smoothly as possible. Jeff is an absolute professional! He truly understands how to build a relationship, and even after the sale is made, he knows how to be available for any further questions. Roswell Mitsubishi definitely has my future business, and I highly recommend them to those who are looking for a dealership that can do no wrong!

Gin&Gary W.

28 de abr. de 2015

Being in sales myself, I felt totally at ease with every person I encountered at Roswell Mitsubishi. I would definitely recommend the Mirage, contrary to what the millennial-run magazines say. It should be in top 5 sub-compacts. Ken Mason and Jeff Masoll were outstanding to work with for their expertise and very pleasant personalities, which resulted in a smooth car buying experience. You know they are the best when a customer travels 100 miles round trip to make that purchase!HIGHLY recommend them .. you won't be disappointed.

kkeen

22 de abr. de 2015

Jeff knows how to do business and in the best way possible! He was more than helpful, patient, and informative. All key things to making purchasing a car bearable. The car dealership industry really needs more salesmen like him.(You'll know Jeff by his awesome voice!)

tmenk

21 de abr. de 2015

Great service, no pressure, and helpfulness continues even after you purchase your vehicle. After talking with a few dealers at location found Jeff to be the best to work with.

dlrowell1

19 de abr. de 2015

Jeff Massoll was incredibly helpful and professional to work with, making the whole purchase a good experience. He was courteous and respectful, answered all my questions, and allowed me to take my time in the decision.

twsagacious1

15 de abr. de 2015

In the world today it is rare to find a salesman who handles himself with such poise and professionalism that you know you are being taken care of and respected throughout the entire process. Being sold without feeling like you are being sold is a skill few salesmen possess. Phillip exemplifies these skills and more in all of his actions. Phillip was extremely mindful of my needs and very knowledgeable about his product. This was the first luxury car I have purchased in my life and I really wanted to understand what my options were. Phillip allowed me to sort through those options and gave me invaluable information to help me make the best decision for me. Thank you Phil for your service and guidance.

Daniel C.

14 de abr. de 2015

Daniel Cagle would like to thank Jeff Massoll for all the tim he took to answer all my car question needs. He was very polite and up front with my car buying needs. I would recommend anyone shopping for a new or used car to shop at Roswell Mitsubishi. There staff are not pushy like most dealerships ive shoped before. They listen to you and try to help in every way possible.I will definitely be back to shop here again.

Mrs. Curtis

10 de abr. de 2015

My 1st visit to Roswell Mitsubishi resulted in the sales person abandoning me while I was on a test drive; it was an hour before closing and he asked me up front if I intended to buy that night. I responded that I hadn't even driven the car so I didn't know...well when I returned after my 5 minute drive he was gone and asked someone else to take the deal - surely doubting that there would be one. After several visits to the dealership and 3 different sales people I purchased a 2012 BMW X5 and Phil in sales was awesome - he was the reason I kept coming back. I no longer beg people to take my money. Well.... 30 days later, my trade in has not been paid off and I gave the dealership $2045 to assist with the payoff! SO I now have TWO car payments and ONE car! To make matters worse, Jennifer seems to be the ONLY person who can answer my questions and she's NEVER there, her voicemail box is ALWAYS full and she doesn't return emails. This is bad business at the very least. I have friends who always have great experiences at CarMax and yes they get their $3k up front, but there's no haggling with them and they seem to be on top of their game, plus unlike these small mom and pop shops - they have a corporate office and people who will hold someone accountable! I should have never bought a BMW from a Mitsubishi dealership anyway! My mistake and it won't happen again. Good thing I work for an Attorney and I will get some pro-bono counsel on this one!

Joe7538

10 de abr. de 2015

Today I bought a Lancer SE from Jeff Massoll and I love it. Great experience and the dealership was very personable. Better dealership than any other around. I highly recommend the dealership and if you go in, talk to Jeff!

Brewmeister

9 de abr. de 2015

Everything went very smoothly. There wasn't any pressure and no hassle. They have the best prices around and are willing to work with you. I would highly recommend this dealership to anyone.

luke

7 de abr. de 2015

Fast and easy. Worked hard to find us a good deal to get us out of a lot of negative equity and it worked out great.

throwaway123575323

6 de abr. de 2015

it started great, got the car in and out within an hour. Then nightmare began, Dealership has yet to pay off trade in after two months, I have taken credit damage, also bunch of liars that work here, they promise and promise but in the end you have to call mitsubishi direct to get a case for them to honor there IOU. took a month and a half to get the spare key they owed me. Have had to get consumer lawyer involved for them to pay off vehicle i traded in. What a headache!!!

throwaway125474845

5 de abr. de 2015

The process started out wonderful. I was in and out within an hour, afterwards it was a nightmare. the dealership owed me a second key and it was pulling teeth to get. have also still not paid off trade in, this is two months into having the car. Needless to say credit has been hit and dealership gives run around. Do not buy from this dealership they could careless about you once you leave.

rick

2 de abr. de 2015

He made the experience worthwhile! Best salesperson I've had in a longtime!! Will recommend him to others! Knows his product and answers all questions completely!

gmapaula

31 de mar. de 2015

Mercedes helped me with e-pricing on some used vehicles and had Mr.Phillip Mallone assist us when we arrived. He had the car ready and met us at the door when we arrived. We had driven from Carrollton, Ga. some 50 miles away to look at a used vehicle that they had on the lot. The prices were way bellow other dealerships within a 100 mile radius. We had given up on a new vehicle because of high monthly payments and ridiculous terms . We explained our concerns and payment range. He put us in a 2015 Outlander Sport getting the payments we wanted with the accessories wanted. He went above and beyond to get our payments, terms, and rates where we felt comfortable. In fact our payments fell slightly bellow what we wanted to stay at. Mr. Malone 111 and the finance guy were very helpful and knowledgeable and worked with the banks until they got what we wanted. I had been to 3 different dealerships, one being in my home town. When I told them my payment range and that we would not go over 72 months they basically told me You will never get it. The one in my home town would not even run a credit ap because I wasn't willing to pay $400 or $500 a month. NOT here! Roswell Mitsubishi was the most reasonably priced dealership and had a huge selection of new and used cars. So many that the parking lot was slam full. Staff was friendly, dealership was clean. I would recommend this dealership to everyone I know. Thank you Roswell Mitsubishi and Philip Malone 111

loui 7

30 de mar. de 2015

First i would like to start off by thanking Jeff Massoll for the amazing deal he gave me on my car. He gave me a great price on the car and was a very cool person. He made me and my mom very happy by working with us the complete time. Best salesman there. I recommended him to all my friends looking for a new car. When its time for a new car ill def be back. Still texts me to make sure im pleased with my car.

thomasr3263

30 de mar. de 2015

My brother in law and I drove from another state away to purchase their vehicles. The dealer ship made offers we could not refuse. If you want a vehicle Phil Malone III is your man. He will work out a great price for your budget. My brother in law has new had credit he was able to get him in a new lancer. I myself got the car I've been wanting since I was little I got a 2015 Evolution GSR. I told them I was coming from Tennessee and they had all the paperwork ready to go I was at the dealership a total of an hour and a half. Excellent service a great place to buy a car. If your wanting an evo ask for Phil Malone III. He will have you in any car you want in no time flat.

Tower Squirrel

29 de mar. de 2015

It's been a dream of mine to one day own a Mitsubishi Evo and on March 21 it came true. I had heard from friends that had previously bought Evo's from them that they are the one of the best Mitsubishi dealerships around.. And man where they right. Everyone on the Roswell Mitsubishi team was amazing going above and beyond to help and Philip Malone III was one of the best salesman I've had the privilege to work with. Anyone looking to buy a Mitsubishi or any car for that matter should go see him!

Jatempleton

29 de mar. de 2015

I purchased an outlander recently and found the staff very friendly and extremely knowledgable. I will definitely recommend this dealership in the future to friends.

emenk

29 de mar. de 2015

After many years experience purchasing cars, I'm sure many of you would agree that it is as enjoyable as getting your teeth drilled. I would have to say that working with Jeff was refreshing and blew all my stereotypes of a car salesperson out the window. He did not pressure you, he was knowledgeable about his product, good sense of humor and did everything in his power to make sure you walked out the door with or without a car, like an honored guest. We walked out the door knowing that we received the best deal possible for our new vehicle. I would have no reservations about recommending Jeff to friends and family who were looking to purchase a vehicle.

ChrisL

27 de mar. de 2015

I came to the dealership to scout out a first car for myself and compare models and prices. Jeff approached me, offering a warm welcome and presented a couple possible solutions to my dilemma. He presented himself professionally, yet wasn't stiff or anxious about landing anything immediate, which made him very comfortable to work with. To me, he is as a great relationship-builder, and even if I didn't walk out with my first car, he certainly set my standard for any other salesman that I would be working with in the future.

AmberM

24 de mar. de 2015

I didn't really know what to expect when I began my search for my first new car. I started by just stopping by any dealership I saw but I quickly grew annoyed by the culture hanging out in the parking lot waiting to pounce and guilt me for not wanted to pay some ridiculous price on a car. I'm not well off enough to buy a Ferrari, thanks, just looking. When I called Roswell Mitsubishi I seriously only called because my maps said it was close by, I didn't even bother to read any reviews on the place. I got Jeff on the phone and he worked around my hectic schedule, even offering to come in to see me on a Sunday he didn't even work on. I ended up not buying a car because I fell into some fortune and got a hand-me-down car from a friend but if this one breaks down I'm not even going to bother repairing it, I rather just but a nice car from Roswell Mitsubishi. The management is phenomenal and everyone is so polite and eager to help, not take my money, but actually help. And my favorite part of this place? No vultures. I get to look as much as I like before learning more. No pressure.I recommended this dealership to my boss who lives in Jasper, Ga but works in Cumming with me. With a drive like that every day she needs a reliable car from a reliable dealership. This place definitely is that and certainly blew my mind. I wanted to leave a review so people can see how great this place is but I was elated to see they were voted dealership of the year and have so many positive reviews. Definitely well earned!

Gustavo

23 de mar. de 2015

Jeff was really great and friendly. He did not pressure me to buy and was able to come to a great price on my car of choice. Jeff made sure I was very satisfied and honored everything he promised. Two days later and he is still taking really good care of me and is going out of his way to make sure i'm happy with the service.Thanks Jeff!

johnhall

18 de mar. de 2015

Jeff Massoll was the best, he really dose know his stuff and you can tell he loves what he dose. I will recommend him to all my friends and family members.

Angie

12 de mar. de 2015

I wanted to share my experience with your salesman, Jeff Massoll. He was one of the most honest, up front salesman I've ever delt with. You need more of him!

cshine1

12 de mar. de 2015

I was in a tight spot and Jeff Massoll went out of his way to help me out on every aspect of the matter and didn't feel like he was getting much out of it couldn't ask for better service. I want to ask him to marry my sister..he is that kind of man

Eason

10 de mar. de 2015

my man jeff that helped me to get the right car for me, It was fast simple he got right down to point and it all worked out nicely without any big complication's thanks jeff.

Jules

10 de mar. de 2015

Jeff is an Amazing Car Salesman, Not only did he helped me find a Good Car but also in a Reasonable Price,hes easy to talk to and I was very satisfied with overall service.

Olivia Ly

10 de mar. de 2015

Jeff was really great with helping my friend getting a car. Even though I couldn't move my car over from California, I am looking forward to buy a car from this place and request Jeff for help. I totally recommended Roswell Mitsubishi to my friends in the east. I'm looking forward to get help from Jeff once more once I move to the east.

hellokitty1

10 de mar. de 2015

jeff is a great salesman that helped me to find exactly what i wanted in a car, that both suited my personal desires and expectations that all fit into one bundle. Thanks again jeff

Ashley

10 de mar. de 2015

By far the best dealership I have ever been to. I had a wonderful experience with Jeff Massoll he was very kind friendly and also helpful. I would Highly recommend Roswell Mitsubishi.

mrenriquekike

9 de mar. de 2015

I had a great experience at this dealership. all the salespersong were very friendly and honest, wich made me feel more comfortable with the purchase. My salesperson jeff couldnt have been any nicer, and had all the information for me that i requested

Naomi

6 de mar. de 2015

Jeff was great!! I love the car and I really loved the buying process. It was fast and easy and my first ever car payment is not super crazy but almost perfect!!! I loved Jeff, best car person I've ever dealt with!

John

6 de mar. de 2015

The experience was Great. My Wife and Daughter were made conformable, well informed and easy to work with. Aaron Cooper Thank You . Great experience thanks

Katrina

6 de mar. de 2015

Aaron Cooper was a great representative. He took care of me even when issues arrived. He is very accommodating and has a great personality. I would definitely recommend him to other potential buyers. Good job Aaron.!!

Casey

5 de mar. de 2015

I bought my 2011 mercedes c300 from Roswell Mitsubishi last year. The car has been working perfect and the dealership has offered amazing maintenance throughout the year. Jeff has been a wonderful salesman and offered me tremendous help with my complicated title situation. I will definitely recommend this dealership to everyone who wishes to get a dream car for herself/himself

Brew

4 de mar. de 2015

What a great experience I had with Aaron Cooper. He addressed all my needs as I purchased a car for my daughter. I was traveling a lot and was unable to make it to the dealership. Everything was handled over the phone or email/texting. He delivered the car when he said he would and made that experience wonder. Thank you Aaron!!

Scmiller

2 de mar. de 2015

Great car buying experience with Phil Malone III. He was very professional and straight forward about helping the customer and meeting all their needs on their car purchase. He also went above and beyond to follow up with after purchase service.

MATTHEWLONG

2 de mar. de 2015

We were looking for a work horse SUV. The Outlander had a lot more options than we were expecting. It also comes at a great price with a long warranty.

Marybethmoore

2 de mar. de 2015

They went above and beyond to make sure I got the exact car I was interested in. I wanted a specific one and Jeff helped to locate it and get it to me. I'm very happy with my vehicle and the service I received!

UnhappyCustomer

28 de feb. de 2015

I have been leasing Mitsubishi's for 15+ years. I finally decided to buy a new one and went to Roswell. I found one i liked, paid cash and left the delearship with little hassle. 2 weeks after buying the car, I received a voicemail message from a nameless person advising they couldn't process my tag without a copy of my license and a copy of the insurance. I called the salesman as all needed info was faxed to him 2 weeks prior. he was absolutely useless. After speaking with someone in their tag department, she again looked in the file and somehow all of the info was there. I am still waiting for my tags and i bought the car almost 1 month ago. I was told they'd take care of any excess wear and tear i'd be charged for the leased car i turned in. I now have a bill from Mitsubishi motors. I called the salesman and asked why i'm getting a bill when i was verbally advised they'd take care of any excess wear and tear. He said he'd call look into it and call me back (it's only $81 but it's the principle and I stupidly believed that the salesman would honor his commitment). That was 4 days ago and i'm still waiting for a call back. At this point, I have no choice but to pay the bill myself as it's not worth my time in dealing with this dealership again. I just pray they send my tags SOON. While the car is great, there are far too many Mitsubishi delearships to ever opt to go to this one again. Word of advice to the owners: Customer service shouldn't stop after you get a check from the customer.

Extremely disappointed & unsatisfied customer 1/15

8 de feb. de 2015

Purchased vehicle in early November.... Vehicle had multiple problems from the start and they promised to fix all of them in 2-3 days ended up having to bring the vehicle 3 times to get fixed as promised. The sales process was a joke and internally the office works on their on schedule. Nothing is processed efficiently. If you care about your credit I would AVOID this dealership. Not sure why anyone has a phone cause your messages will not be returned. Very disappointed in this dealership and the brand. For what it's worth take your hard EARNED money else where cause you will have a life time of problems dealing with management.

jabney

4 de feb. de 2015

After years of more "practical cars" we decided to upgrade to a luxury car but wanted to pay pre-owned prices. We found Roswell Mitsubishi, and Phillip Malone III, our sales agent, on-line and they had a very large selection of pre-owned luxury cars. We found the perfect car, at a price no one else in Atlanta could touch. We had a Mercedes mechanic inspect it, saw the CarFax and everything was exactly as Phillip and Roswell Mitsubishi represented it. Great experience!With Phillip Malone III you will get one of the most experienced and knowledgeable representatives around. I learned he has been dealing with pre-owned luxury cars for years, and it shows. He knew what every button and menu item on our 2011 Mercedes did, and when he found one (yes, just one button!) that was new to him he promised to research it and let me know. He had great follow-up, and treated us respectfully...even when we showed-up with 3 kids in our mini-van, not exactly the most likely target to buy a Mercedes S-Class :-).Phillip and Roswell Mitsubishi have earned my trust and I would gladly recommend both.

bo

3 de feb. de 2015

I was forced to buy a car unexpectedly when someone hit me at a high speed and totaled my paid for jeep. I was not looking for car payments, and was not happy. After inquiring on line about the Mitusubishis, I received some great information from Mr. Malone. During a visit to the dealership Mr. Malone showed me the features of several cars. What impressed me most, was the honesty. When we sat down to talk about prices, everything was exactly what he had quoted on line to me. There were no sudden additions, or we can't do that because you don't qualify. After a weekend spent in new and used car dealerships, the Mitsubishi dealership and the ford place were the most honest about sticking to their ad prices on line. Additionally, they had the cars I arranged to test drive in stock, no lies on line to get me in the door. This honesty in advertising is important to this consumer. I really like the little Mirage for my needs.

Frances

26 de ene. de 2015

I will say that i truly enjoyed the great customer service,they also put in the car i wanted ,with a great interest rate and reasonable down payment. My Experience was wonderful i am very pleased.:)

TITAN

24 de ene. de 2015

TITANBest car buying experience ever had. Everyone was very helpful. Phillip Malone took the time to show me every option of the vehicle. Very happy with the transaction.

zachball123

19 de ene. de 2015

BUYERS BEWARE !!! STAY AWAY FROM THESE THUGS, THIEFS , AND LIARS . I BOUGHT A 2008 AUDI A4 AND ONE WEEK LATER THE CHECK ENGINE LIGHT CAME ON AND HAD CAM SHAFT ISSUE 2K$ THEY REFUSED TO FIX IT OR PAY ANYTHING TOWARDS THE REPAIRS, AFTER THE THUG SALESMAN WITH A TERRIBLE ATTITUDE BTW AARON PROMISED TO TAKE CARE OF THE PROBLEM AND EVEN MADE ME A SERVICE APPT ONLY TO LATER FIND OUT FROM ANOTHER CROOK SALESMEN THERE THAT I WOULD HAVE TO PAY FOR THE SERVICE APPT AND ALL THE REPAIRS MYSELF. THEY CHARGE $700 PROCESSING FEE, TERRIBLE CUSTOMER SERVICE, ACT LIKE THEIR DOING ME A FAVOR SELLING ME A CAR. THE MANAGERS ARE THUGS AND DROPPING F BOMBS WHILE I WAS IN THEIR OFFICE DOING THE PAPER WORK , VERY SHADY , ALL THE STUFF PEOPLE HATE ABOUT USED CAR DEALERS IS THESE PEOPLE . WERE LAUGHING ON THE PHONE AFTER THE RIPPED ME OFF AND REFUSED TO DO ANYTHING , CAR LAST ONE WEEK AND ALREADY NEEDS 2K IN REPAIRS, STAY AWAY FROM THEM , IV READ A LOT OF REVIEWS AFTER MY INCIDENT AND THEY ARE BEING SUED BY A LOT OF PEOPLE AND I AM IN THE MIDDLE OF DOING THE SAME AND WORKING WITH AN ATTORNEY , STAY AWAY FROM THEM , THEY SELL JUNK AND NOTHING BUT LIARS AND THUGS

alh1956

15 de ene. de 2015

Jason Lam was a great salesperson who was very concerned with our wants and our needs. After carefully listening to my wife's wishlist and no/go list he came up with the perfect vehicle and first price was convincing enough to know we were buying a car today. The management was also great in getting us what we needed for our trade. Thanks Roswell Mitsubishi we will be refering family and friends...

jbartch

12 de ene. de 2015

I purchase the 2015 Outlander Sport ES. After a very trying couple of days; Phil stepped in and helped me with the deal. His customer service is outstanding!! He is very detailed and upfront with options that were available. I highly recommend Phil if you are looking for a new car.

Jamarcus Jones

15 de dic. de 2014

I got out the military and needed a new vehicle so I went to Roswell Mitsubishi. I can honestly say that I had a great experience thanks to Aaron Cooper. He was very professional and honest. Aaron did everything he could to get me a great deal on my 2008 BMW. He worked also worked with Anthony in finance to ensure i got the lowest payments a month. I really felt more like family and not a customer. I highly recommend that everyone goes to Roswell Mitsubishi because Aaron and Anthony will not stop until you are taken care of.

Jamarcus Jones

15 de dic. de 2014

I got out the military and needed a new vehicle so I went to Roswell Mitsubishi. Aaron Cooper went above and beyond to ensure that I was taken care of and got the best deal. Aaron was very professional and knowledgeable he even assisted me with getting the lowest price and payments on my vehicle. I consider him as family now due to outstanding help. Roswell finance section was outstanding too Anthony made the process as smooth as I could imagine. I encourage everyone to join the roswell mitsubishi family and can promise you will be taken care of.

Courtnei Moore

14 de nov. de 2014

When I walked in I expected a run around. I was immediately helped with greetings of eagerness. I came because someone referred me here and told me that this was the best place to get my new vehicle from. Mr.Aaron Cooper worked to get me into a new car of my desire on the same day. I truly recommend this dealer personally for those looking for your dream set of wheels for the right price.

Badcock

11 de nov. de 2014

I purchased a 2010 Ford F-150 STX regular cab 4X4 truck as my 16 year old son's first vehicle. This is a very hard to find truck? I found the truck on the web and replied to the add. Phillip Promptly responded to my inquiry. This led to a phone call where he answered all my questions. We set up a time for me to see and test drive the truck. We discovered a problem with the volume button on the radio, but Phillip immediately contacted a ford dealer and after market installer to provide me with multiple solutions. After a lengthy negotiation we were able to agree on a fair price. Everyone at the dealership was professional and helpful. My son is thrilled with his truck!

Justcallmebobo

9 de nov. de 2014

It's a super long story.....but do not buy from this dealership. It's a huge smile and promises that has a hidden poisoned apple that appears after you sign. Title issues, lies about the extra key, promises to mail items they took out of the car during the purchase, a thug for a GM and public attacks as he pats himself on the back saying "I can do whatever I want! I'm the GM and the owner loves me!" Big head....big thug......big liars and BIG BAD ISSUES! Stay away!

Bin01123

14 de oct. de 2014

Aaron was really good and responsive throughout the entire process of getting the car. We had questions after we the car was purchased and he was just as helpful after the purchase. I highly recommend this dealership

spatrick15

13 de oct. de 2014

I met Phil at the dealership and he was outstanding! Listened to all of our concerns and let us take the car home for a night to decide. He was able to get the price we needed on the trade as there was very little hassle in the process. All expectations were met and exceeded! I highly recommend Phil and the work that he did at the dealership!

kh123

1 de oct. de 2014

In my search for a used BMW X5, I went to several dealerships and worked with many salespeople. By far, Aaron Cooper of Roswell Mitsubishi went out of his way to show excellent customer service and satisfaction! After spending hours with him, because they had a huge selection of BMW X5's ...he helped me choose the proper X5 for my family, listening patiently to all my concerns. From the initial phone calls to texts with pics and then showroom test drive visits, he exemplified great professionalism and care! When my husband came back to the dealership with me he was very impressed with Aaron's knowledge and understanding of every question we asked.Great concern and nervousness came upon me when I was addressed by the finance person Otis. Not because of my financials, because they were strong. But his initial cold hearted, nonchalant attitude when I wanted more clarity about the warranty they offered. It really made me think twice about the entire deal, but Aaron had worked with me so patiently I did not want to walk away. Otis later changed his persona... being nicer, but the sour taste still lingered... that negative first impression was already made. When I came home and read reviews on the dealership, it validated my feelings. Even though we decided not to purchase there, it was not due to sales or customer service... but the warranty concerns we were very uneasy about. I loved the car and still do to this day but it had issues and I definitely was not going to purchase it without a solid warranty! The GM, Cleveland, was very nice and friendly to me from day 1 and offered to take care of all of the repairs needed, which was great but I wanted to be assured of the repairs after purchasing as well. My husband and I really just wanted a better understanding of the warranty from finance not sales because the research on it was not good! The day we came in to talk... we waited over an hour to speak to Otis but he was busy.If you go to the dealership for a purchase, please allow Aaron Cooper to work with you. He is a young energetic sales person that has a caring heart for his customers!!!! He will go over and above to take care of your sales and service needs. He is a true asset to Roswell Mitsubishi!!!! I highly recommend him!Thanks again Aaron!

ken unsatisfied

26 de sep. de 2014

DO NOT BUY A MITSUBISHI VEHICLE THE MANUFACTURER from CORPORATE TO THE DEALERSHIP SAYS THE VEHICLE SOUNDS LIKE IT SHOULD you have to turn the radio almost all the way up to hear over the noise

Author

8 de sep. de 2014

The salesman was a thug. We would have never dealt with him or the business if they did not have a great car at a great price. We should have bought it and ran. Instead, I took it back to get the, promised, two new rear tires. They made a puncture wound in the car and tried to 'buff it out.' In the process, they scratched the car all over. The rental I received showed low tire pressure when I took it off the lot. The tire went flat and I had to pump air into it twice. They never sent the tag. When we called to complain about the damage to the vehicle, the salesman denied 'his guys' doing any damage to the car. We told him, 'It was interesting that when we picked the car up you pointed to the damage and said you would buff it out!" We had a detailer look at the car, and attempt to repair it. He is sure this is what happened: they damaged the car working on the tire and then tried to cover it up.

V8BETTY

30 de ago. de 2014

However, after meeting CHRISTOPHER BARTON things became very easy! Thanks for a smooth, quick, and efficient experience buying my Mustang convertible. Thanks for the excellent customer service and the great communication. Two things that are critical to any business deal. I would recommend CHRISTOPHER BARTON to all my friends and family.

nursem

11 de ago. de 2014

We had had a horrible experience the weekend before at another dealer. So this weekend we were determined to get a car for our daughter. The car I called about had already sold. But Michael answered the phone and was so very nice and said he would go walk the lot and see what they had in the same price range before we drove out there. We were already in the area and went to the dealer. We found Michael doing just what he said he would - Looking on the lot of used cars. He showed us several makes and models till we found one my daughter and her daddy were happy with. From the moment he picked up the phone he was very nice and professional. He helped ease the sting we still felt from the previous weekend and put our minds at ease. We feel like we got a great SUV for our daughter and she LOVES it !! I would use him as well as the dealer again! Thanks MichaelThe Boyd's

Troy

8 de ago. de 2014

Tried to get info about a car. Received a generic response really quickly...and often. But no actual answers to the questions I had..Moved on to a dealer that actually responded in person

sabercharge

20 de jul. de 2014

If you go to buy a car at Roswell Mitsubishi, I highly recommend you ask for Christopher Barton. This was my 5th experience in buying a car but my wife's 1st time. She heard horror stories about buying a new car. But Chris made the experience for us very enjoyable. He hustled back in forth outside and inside the showroom to assist us in picking out a vehicle. He was very personable, thorough, & has a great personality & even shared some of his life experience. We did a lot of research & were suppose to visit 4 other dealers. But because of Chris, we ended up buying a car at our 1st stop. The only negative thing is they charge an outrageous $699 delivery charge. I recommend you try to negotiate that down. But it is no fault of Chris.

racamp

16 de jul. de 2014

I went in to purchase a 2011 ML350. I already had found the vehicle I wanted and had my financing set up. It took almost five hours for them to work up an offer for my trade and complete the sale.I was promised several items and had to schedule an appt to return.Purchased on a Saturday and came back following Thursday. They did not have the loaner set up so I had to wait an hour for a sales person to show up to take care of that for me and finally got into a loaner. When I came back, they had installed the wrong windsheild and had ordered the wrong cargo cover so I had to schedule another appointment which ended up having to be alomst two weeks later because two days after I purchased the vehicle I had to take it to Mercedez to get a new ignition switch. When I returned for my appointment, the loaner they put me in had no gas so I had to stop right away just to put a few $$ in.It is now coming up on a month and when I went in to get my registration paperwork (transferred my old plates to this vehicle), they had entered only (3) of the (6) digits on my tag so I now have to wait to see how that is going to pan out.I am 49 and I would say of all the vehicles I have purchased and dealers I have dealt with, this is the most incompetant dealership I have ever had to work with.It has been problem after problem, but I guess that is what I get for going to Mitsubishi dealer.I will stay as far away from this place as I can.

carendaw

2 de jul. de 2014

My experience was wonderful. I really thought this dealership could not work with my credit but I was wrong. I highly recommend this dealership!!! Great job guys!!

MeaganFrancisco

29 de jun. de 2014

My husband and I recently bought TWO cars from Roswell Mitsubishi where we were assisted by an entire team of phenomenal associates, the first of which was Darrel Flowers. Darrel took the time to really understand what we were looking for in a car and what was important to us. We could tell that Darrel sincerely cared that we understood what we were buying and that we would leave 100% satisfied. Well, he did his job so well that we ended up buying two cars from Roswell Mitsubishi. We owe a sincere THANK YOU to everyone at Roswell MItsubishi, including Darrel Flowers, for their late night efforts in getting us into two outstanding and bran new cars. You guys are awesome!!

hunter.price

28 de jun. de 2014

Had an amazing experience working with these guys everyone of them made us feel welcomed. They were also not pushy like most sales men. Had out best interest in mind. Would highly recommend them to our friends and family!!!!!

angelauk111

24 de jun. de 2014

We were assisted my Mike in the sales department. My mother is a loyal Mitsubishi customer and we were looking for a vehicle to replace her car of 14 years. Mike was very sweet, patient and did everything that he could to make her feel comfortable. He really worked to find a vehicle and deal that worked for us and spent 5 hours with us making sure that we were happy. Also,Thabit was very helpful as well and accommodated us when we requested a last minute change to the deal that took a rewrite of the paperwork. I am so glad that we found you and that we were able to work together. Thanks for everything and we love the new Mirage!!

MontrealPQ

21 de jun. de 2014

We drove over 6 hrs to Alanta to purchase a car and we were very please to find the car we were looking for at this dealership. The sales person worked very hard to get us the price that we requested. We ended up purchasing the car and driving home very happy. I recommend this dealership to whomever is looking for a fantastic car and at a great price!!

ggroller

16 de jun. de 2014

I was shopping for a 2014 Outlander Sport and found the best deals and selection at Roswell Mitsubishi. Other dealers only had about 10 of these in stock, but Roswell Mitsubishi had more than 40 to choose from. I worked with Philip Malone on this purchase, who made this an easy purchasing experience for me. There was zero of that running around with pieces of paper or any waiting games like you would see in other dealerships. I filled out financing app on their web site. We quickly agreed on the price for the car during my first visit on Sunday when my financing was conditionally approved. On Monday the financing terms were finalized and I spent another hour or so on Monday signing the paperwork. That's about it. Compare that to spending 4-5 hours in other places! I got a full tank of gas and the car was washed and detailed while I was signing paperwork. Phil made sure that I was completely satisfied with this purchase. Also kudos to their finance manager who got me a better loan rate compared to what I was able to find on my own. Overall I'm pleased with the no-hassle purchase experience at Roswell Mitsubishi and I will recommend them to my friends and family.

GWKDATA

15 de jun. de 2014

Phil Malone was very helpful. I was looking for a Mercedes with 20,000-25,000 miles and 1-2 years old. The car did have 4 hail dents that were not pointed out to me, but it is my fault for not specifically asking about hail damage. I only looked at Carfax and made sure "no wreck." It cost me $400 to have dents taken out. Car now looks great. Several people thought I bought a brand new car. (I never buy a new car) I probably could have knocked the $400 off the price if I had seen the dents before taking the car. They did replace a tire and give me new floor mats. Getting the title was too slow, it took about 3.5 weeks and I had to call a couple of times. The car was about $1,500 cheaper than in my home state, so worked out ok. No problems with the car now.So, all in all, the deal was fair-but buyer must make sure to ask just about every question.

leedew59

13 de jun. de 2014

Great experience, no high pressure, friendly people. Negotiated a fair price. Selection on lot did not match listings on web site so I would recommend calling ahead. That said, they did have comparable vehicles to choose from.

geovanaa96

6 de jun. de 2014

I looked for a car for many weeks, and this is by far the best place i went to! Great experience working with Philip Malone!

mad buyer

4 de jun. de 2014

I've never seen a worst dealership in my 43 year's of life. It was the worst customer service I'd ever seen. It took them two and a half months to get my tags. The temp tags ran out before I got my license plate. You can't ever get anyone on the phone. They will promise you things and will not deliver. Please listen to me and go somewhere else, or you'll say I told you so. The WORST.

caseyjj

3 de jun. de 2014

We found the car on line after my son and his wife had been the previous weekend and purchased a deal on a beautiful red Jeep. We called on Saturday afternoon, got up Sunday and headed to Atlanta. Phillip was waiting for us with the car cleaned up. He was such a pleasure to do business with as was the general manager. My interest rate was great so we drove back to Tuscaloosa with a 2011 Mercedes. The condition of the vehicle was great and the courtesy of the dealership was outstanding. They really tried to work with us. Thanks, Phillip! Hope you are selling like crazy!!!!. We will definitely be repeat customers.

Dnurse

1 de jun. de 2014

I would not go anywhere else. Great quality of cars and honest dealers. The manager is very professional and customer focused. The salesman is very competent . The price was the best I found compared to the others. One stop shop... Great experience !!

rickandg

30 de may. de 2014

Phil Malone helped me get my first car, and made the experience very much worthwhile. We arrived later in the evening, as the dealership was winding down, but Phil made us feel just as important as anyone else and took the time to meet my needs. He went above and beyond my expectations, going the extra mile to make sure I not only had a new Mitsubishi Mirage at a great price, but to help build a relationship with a dealership that I will definitely depend on far into the future.

cpacheryl

24 de may. de 2014

Wonderful experience! Philip Malone helped us. He was very knowledgeable of the car and took time to show us all of the features. He was easy to work with and very friendly. He has called and checked up on us even after the sale. We feel we have a salesman that is there for us for the life of the car! I would highly recommend Roswell Mitsubishi and Philip Malone.

lixuevox12

16 de may. de 2014

I was looking to purchase a white Evo GSR, which was a really rare car to come by. Ronald and Mr. Cleveland organized a dealer trade for me in order to get the white Evo. Phillip Malone was my salesman. He is an extremely friendly and honest man. It was such a wonderful experience to work with Phillip, and I recommend everyone to ask for him. Ronald is a very passionate person to work with as well. Mr. Cleveland is very professional and responsible. This is hands down my best car buying experience.

buyer1980

13 de may. de 2014

I went to trade/buy a new car and we went to Roswell Mitsubishi. The service was great we greeted promptly. The salesman Philip Malone III was our sales person and he was great. We were in and out in less than 4 hours and They even mailed my parking puck/pass that I left in my trade. I would highly recommend them to friends and relatives.

mpoowers711

4 de may. de 2014

It was truly a pleasure working with Mohamed. He was very friendly and made all efforts and attempts to ensure that my request were fulfilled. Mr. Gault also made the car buying experience very pleasurable. He ensured that there were no underlining reservations with signing the finance documents.

sdegray

29 de abr. de 2014

Christopher Barton was exceptional during my visit to Roswell Mitsubishi. Christopher was extremely knowledgable about the suv I was purchasing and went beyond my expectations in getting me the best price on the vehicle. I am very pleased that the general manager of the dealership came to greet me and my wife during the final purchase process. I would recommend this dealership to anyone who is looking for a Mitsubishi at a great price off of MSRP. Thanks Roswell Mitsubishi for getting me in the vehicle of my choice at a great price. Your dealership Rocks!!! I even recommended the dealership to my Geico insurance representative who will definitely be making the trip to see Christopher Barton at the dealership.

sscott457

21 de abr. de 2014

John Hanks was very professional, caring, and informative. He actually helped me over the phone with a few questions prior to our visit. His personality was absolutely wonderful. Therefore my husband and I decided to travel 200 miles to tryout a vehicle and allow John to assist us. Our buying experience was great!!! I will definitely purchase from him again!!! Great dealership and staff!!!

NeilKent

21 de abr. de 2014

Jon was mellow and cool. No pressure at all, not a "weird" experience by any means. Just a nice friendly guy who did his job well.Cleveland was easy to work with on the negotiating. We came to a happy middle ground and walked away with smiles and handshakes. I would definitely recommend these guys to a friend.

Dcoop4

14 de abr. de 2014

I was a first time buyer, but the staff here made me feel very welcome. I had a great experience with Chris and the rest of the staff. They made it very easy, and gave me some great options for my purchase. I would highly recommend them to anyone in the market.

Carbuyernumerouno

11 de abr. de 2014

Excellant Salesperson and experience. Great choice of cars on lot and everyone associated with Roswell Mitsubishi is top notch and very professional. Will highly recommend this dealership to family and friends ...

Courtie456

11 de abr. de 2014

Ronald was the most awesome sales person ever. My Dad and I loved him and we loved our experience with Roswell Mitsubishi. We were not pushed at all to buy, but Ronald made the experience so pleasant that we ended up buying a 2014 Outlander Sport. I loved the finance manager, Tab!!!! You all are awesome. My Dad even said he is coming back to purchase the Mirage!Thanks a million!!!!!

dbh4

9 de abr. de 2014

Our daughter spent months researching cars. Because she is still in college, and we (her parents) both work, dropping in on various dealerships across the region was quite impossible. To make sure the dealership was willing to work with us, we spent a great deal of time on the telephone discussing various issues to determine whether our visit would be worthwhile. This is how we came across Ronald Lofland. He answered every call and text for several dayseven on his day off. Ronald did a great job in answering our daughters questions about the make and model as well as the specific car on the lot. He spoke with me (mom) several times about the car and purchasing process options. We very much enjoyed working with Roland. He represented the dealership well by initiating and maintaining positive communications until we were able to actually meet in person and take the car for a test drive. Our overall experience with Roswell Mitsubishi and Ronald was superb! All of the team members worked together, and we walked away in a new vehicle.

antifekaz

5 de abr. de 2014

Just bought a new Mitsubishi Outlander from them. They got a great attitude, and the best deals. The 25 mile drive was very worth it.

zoilani

30 de mar. de 2014

My experience at Roswell Mitsubishi was simply awesome. My consultant Jon Hanks was very knowledgable and listened to what I wanted and found me the car of my dreams. The General Manager, Cleveland Clay made it all happen. He greeted me and my husband and made us feel like we actually mattered. His warmth and sincerity was unsurpassed. Thabit Gault crunched all the numbers and returned to us better financing than I came in the door with. I will recommend Roswell Mitsubishi to all my co-workers and friends. PS no pressure!

Megan Randall

11 de mar. de 2014

I recently purchased a 2014 Mirage from Roswell Mitsubishi and I had the pleasure of working with Ronald Lofland and Cleven Clay! I must say they were amazing to work with, they made my car buying process A great one! I would definitely recommend a friend to go there or anyone else for that matter if you're looking for a great car buying experience!

sweldon21

11 de mar. de 2014

These guys were awesome! They had excellent customer service, worked hard to get me approved, and got me the car I wanted and drove home the same day. I would definitely recommend Roswell Mitsubishi to anyone.

Shatera Barrett

6 de mar. de 2014

I recently purchased a Toyota Camry from Mitsubishi Dealershil and I must say General Sales Manager Clevelin Clay was a great help!!!!!! He made my experience buying my first car a very easy one. He worked with me the entire way through! I would definitely recommend a friend! !

JamalPrice

5 de mar. de 2014

My experience dealing with Roswell Mitsubishi has been the best experience ever. I was looking for a used car & found this beautiful BMW X5, when I saw the pics I thought they were actually stock pics. So I decided to give them a call to see if the vehicle was still up for sale. My phone call was answered by one of the nicest, funniest people ever. His name was Mohamed. Mohamed asked if I would like to come in and see the vehicle and take it for a test drive. So I accepted the offer and headed to the dealership. When I arrived the entire staff was super friendly & someone guided me to Mohamed. Mohamed I think in a past life was a comedian cause he had me laughing from the moment we met. So after taking a test drive & falling in love with the car it was time to do the paperwork. I was a little skeptical on purchasing this vehicle because of how old it was and the maintenance cost associated with BMW's but the mileage was great. Mohamed assured me that I was making the right choice. Being that it was late in the day the banks weren't able to process my application, but Mohamed told me he would contact me first thing the next morning. At 9:30 am the very next morning my phone rings and guess who it was ..... Mohamed, not only did he give me the good news that the bank was going to be able to give me a loan he also was able to get me a great warranty for the time that I would be financing the vehicle. I have to say these guys are able to work miracles. So I went to the dealership that day to finalize the paperwork, opps I forgot to mention that day was also my birthday, well kinda sorta being that I was born on Feb 29th and that day wasn't on the calendar this year. So after we completed the paper work Mohamed & Thabit gave me the best birthday gift ever they handed me the keys to my used but very immaculate BMW X5. I just wanted to post this to tell these guys thank you for making my birthday a wonderful day. I would recommend that anybody looking for a new or used vehicle stop by Roswell Mitsubishi because they will do there best to get you into that vehicle that you want.

Jentle Randle

25 de feb. de 2014

I recently purchased a Toyota Camry from Ronald Lofland and Thabit Gault! I'm in love with my purchase and the customer service was amazing! They made me feel comfortable with my purchase and guided me through the entire process. I would definitely recommend a friend to this dealer!

dav71

24 de feb. de 2014

great experience at roswell mitsbishi. Ronald met us at the door and because my wife is handicapped he drove each outlander to the door so she could pick out a color. I had already negotiated the price of my new car and my trade in with Ronald over the phone. We had went to buy and outlander es but Ronald thought we could get an se model for the same price and talked to the general manager. We ended up getting more car for the same money thanks to Ronald who went the extra mile for us. They have a large waiting area with snacks and drinks and a big screen tv. The General Manager even came out to talk with us and thank us for our business. If you need to buy a car buy it from these guys.

nathan1872002

21 de feb. de 2014

Jeff was courteous, straightforward and helpful through our car buying process. We had just experienced a totaling car accident and needed to be in a new vehicle shortly, and thanks to the dealership's desire to be straight up and not beat around the bush, we were able to do that successfully. Jeff looked out for our wallet and gave us access to free car washes as well, just one small thing that made a big difference in setting Roswell Mitsubishi apart. We will deal with Jeff and co. again in the future and look forward to doing so.

whitwhit

19 de feb. de 2014

Great service. Both Jeff and Thabit were easy to work with, and seemed honest and fair. They gave me the time I needed to make a decision without pressure, and were able to give me a great deal on the perfect car.

Blackliist

18 de feb. de 2014

Jeff was amazing to work with. He made the process fast and easy and I am 100% satisfied with my car. Will definitely recommend to anyone looking for a Mitsubishi.

TimeIsMoney

16 de feb. de 2014

Recently went in to roswell mitsubishi to purchase a bmw 550i, chris is one the best sales person, the guy makes car buying easy, and his sales manager Thabit is excellent..

daj

10 de feb. de 2014

I recently purchased a Mitsubishi Outlander from Roswell Mitsubishi and had the pleasure of working with Jon Hicks and Thabit Gault. Jon Hicks is a true sales professional- His courteous and professional manner made the whole buying experience stress free and enjoyable. Thabit Gault explained all of the financial information to me in a way that was straight forward and easy to understand. Both answered all of my questions and Jon worked hard to make sure I got the car I wanted and never once pressured me to buy. I am extremely satisfied with the vehicle I purchased and the service I received. I would highly recommend Roswell Mitsubushi to anyone who is looking for great prices and outstanding customer service! (Ask for Jon Hicks and Thabit Gault.)

Won over fan

10 de feb. de 2014

I don't like going to dealerships and feeling like I am no more than prey waiting to be taken advantage of. I went on the road trip for a family member and not joyously. My attitude was: "Let's get this over with and go do something fun". My views and experience changed when I visited Roswell Mitsubishi. Ronald-our sales consultant, and the entire management team, made my family and I, feel like we were the only customers that mattered even though there were many customers in the dealership. The experience was so great that we ending up buying 2 Mitsubishi Sport Vehicles. If anyone would have told me that I would buy a car that day I would have said "Not today". The entire teams' professionalism, courtesy, knowledge and truthfulness, won me over and it is the first time I have ever said that about a "dealership" experience. Thank you all for changing my opinion of car shopping. A converted fan Marietta, GA

daj312

10 de feb. de 2014

I I recently purchased a Mitsubishi Outlander from Roswell Mitsubishi and had the pleasure of working with Jon Hicks and Thabit Gault. Jon Hicks is a true sales professional- His courteous and professional manner made the whole buying experience stress free and enjoyable. Thabit Gault explained all of the financial information to me in a way that was straight forward and easy to understand. Both answered all of my questions and Jon worked hard to make sure I got the car I wanted and never once pressured me to buy.I am extremely satisfied with the vehicle I purchased and the service I received. I would highly recommend Roswell Mitsubushi to anyone who is looking for great prices and outstanding customer service! (Ask for Jon Hicks and Thabit Gault.)

KJJohnson

9 de feb. de 2014

AMAZING ! This is THE best car buying experience I have ever had. I gel at ease and knew that I was giving the best deal! Make this your first stop to save yourself the time and hassle.

edwardbc

3 de feb. de 2014

We went to Roswell Mitsubishi to test drive an Audi Q7. Working with Jeff he showed us a Mercedes ML that my wife and I absolutely enjoyed driving. Jeff worked with his team to bring together a realistic price and deal that was within our budget. Jeff was engaging, direct about what he knew and made a daunting experience easy going. Jeff worked hard to make sure the deal met our expectations. He got the paperwork done right the first time which also simplified the buying process. Overall we enjoyed working with Jeff and his team at Roswell Mitsubishi and would venture back for our next purchase.

Bill R

2 de feb. de 2014

Thanks for a great buying experience...very different from my last one. Chris was excellent in communication, follow-up and being detailed in his explanations of all the details and of the car. Cleve was great to work with on the lease...made it easy for me. Tricia was excellent in her explanation of the nuances of the car.

Joe211

2 de feb. de 2014

Jeff was welcoming and not at all pushy. Answered questions, especially the key one that my previous dealer (bought 4 cars from them) wouldn't give me today - "How much will I have to pay?" Both Sales & Finance Managers were also very helpful and took time to explain EVERYTHING that was being signed. This dealership gave me the best buying experience I have had in my 5 years in Georgia. Most definitely recommend them.

WRobert

2 de feb. de 2014

Thanks for a great buying experience...very different from my last one. Chris was excellent in communication, follow-up and being detailed in his explanations of all the details and of the car. Cleve was great to work with on the lease...made it easy for me. Tricia was excellent in her explanation of the nuances of the car.

Morroc

21 de ene. de 2014

Very good experience. Highly recommend. Very nice and professional. I got a great vehicle at a great price. I would buy another car there in future.

joshsl

19 de ene. de 2014

Quick easy process. Sales people were not overly pushy. Willing to negotiate a reasonable price that is beneficial for both parties. Responsive to follow up requests.

angelacudger

16 de ene. de 2014

Excellent dealership with wonderful people. Jeff, Ronald and Clevelind went above and beyond to not only give us a great deal but to save us even more money with financing at a good rate. I immediately went to a family gathering and recommended the dealership to everyone inattendance! My brother and spouse returned the next day to try to purchase vehicles. I am blessed to have purchased from them and highly recommend them to anyone.

LaToya Foster

15 de ene. de 2014

Initially when I purchased my 2010 BMW I was very impressed with the staff and my overall buying experience. Not to long after having the car, there were some complications with my car which caused MAJOR frustration! At first I felt like the GM Mr. Clay was giving me the run around about repairing my car, and I was WRONG! He went over and beyond to ensure my car was fix appropriately. In fact, he had the car shipped from TN to GA so all the repairs would be covered. He reached out to me, when I felt like giving up on the situation and that meant a lot. So I must say the unhappy customer must apologize to Mr. Clay and the entire staff because they do ensure their customers needs are met!

julee1962

4 de ene. de 2014

Words absolutely cannot describe what a wonderful and pleasant experience we had today purchasing our new vehicle. Everyone from the Sales consultant, credit manager, Sales/General Manager, and Service were the best......simply the best!

Pljackson

26 de dic. de 2013

Jon was honest, professional and very helpful! He will definitely get my recommendations to my friends. I appreciate his honesty. He's very good with his job.

Adam Smith

28 de nov. de 2013

Chris is an outstanding sales representative. Was very patient with all technical and build order questions. Even after the sale, he took the time to respond to a number of follow-up questions. I highly recommend him.

Ronny

14 de nov. de 2013

I just bought a Audi that I traded for my BMW this past weekend. I had been to a lot of other places because I wanted to make sure I got the best price and I found a fair trade. I even visited carmax and found that Roswell Mitsubishi was the best in town. I could not be happier with my purchase. They had a HUGE selection of pretty much everything and I was listening to one of the guy's phone calls and he was letting someone know that they could get his car from one of their auctions and have it shipped to their store. I thought that was impressive customer service. I am just really impressed.

slouis1

14 de nov. de 2013

I found the car I was looking for on truecar.com, secured price voucher for purchase at Roswell Mitsubishi. Received email from Jeff Massoll the following day and a call from Jeff within 2 days. We set up an appointment and Roswell Mitsubishi honored voucher with no forced upsells! I loved that experience most of all. The staff I encountered were friendly, helpful and courteous. I have since told anyone who asked about my truly great experience at Roswell Mitsubishi.

Zimmerman1990

29 de oct. de 2013

I have bought several vehicles from Rowell Mitsubishi Internet Sales Dept. Ronald and his superior, Clevelin really understands the customers needs and do not try and force the experience which was really refreshing. Once I had made my decision, the paperwork was done quickly and I was in and out of the dealer in less than an hour. Ronald phoned me a week later to follow up to make sure all was well, very professional. My family and friends have bought cars from them as well and are equally satisfied with the all-around experience. Given Roswell Mitsubishis size, they have access to more cars than the other dealers that I priced out which is why I buy from Roswell Mitsubishi to get the "one stop shop" experience. Buying a car can be time consuming, and I don't have a lot of time to do hours of research. Ultimately, made my decision very easy.

mike trebor

24 de oct. de 2013

My visit to Roswell Mitsubishi was again positive. The dealership has an easy going and friendly feel to it. The process to select and purchase my vehicle was quick and efficient. I kep returning to Roswell Mitsubishi to purchase my vehicles and they keep delivering the service.

Blakemlambert

23 de oct. de 2013

I cannot explain how great our experience was buying out infinity g37 from these guys! Thank you y'all for all the help and patience!

jtway

18 de oct. de 2013

We purchased a vehicle on Aug. 13, 2013. From the word go we were given the run around. It took them over 7 weeks to send out the payoff on the care we traded in. When we attempted to buy the tags for the car we were informed the dealership had not sent the paperwork. We tried in person and via the telephone to find someone that could help us. The finance manager would not return our call and neither would the girl in accounting. The car has been in the shop a total of 4 weeks out of the 7 weeks we have owned it. During out last service visit we were finally able to sit down with the GM Clevelin Clay. He promised to take care of all the issues we had and said he would be in contact. We received zero communication after that meeting. Today the car had a blow out on the highway. The tires were so bald that the belts were showing. The GM blamed us and said they didn't cover tires. I can't even begin to describe how difficult it has been to deal with this dealership. Steer clear of them at all costs.

Justin

26 de sep. de 2013

Purchased a Mini Cooper from them on 8/13. Car note for the trade in has still not been paid on 9/26. I can not get a return call from the Finance manager Thabit or the GM Cleveland. I have left multiple messages for both them and can't seem to reach anyone. Seems to be par for the course for them once you've signed on the dotted line. The car has been back in for service twice and the warranty they sold us did not cover the repairs. They did pick up the cost but we were told that the warranty covered everything except basic maintenance . I am extremely disappointed with my experience and would urge other to shop elsewhere. I will update this review if they fix these issues in an acceptable manner.

Montero fan

25 de sep. de 2013

My Montero had a transmission problem. I took it to Roswell Mitsubishi thinking it was the old Rick Case where I'd had good luck. Roswell wanted $100 from the start for diagnosis and would call me the next day. I never heard from them and finally called, they wanted another $400 for additional diagnosis because they couldn't figure it out. I authorized it and then went surfing and found several posts of the same problem and the solution in about 15 minutes! And they never returned a call. In the end I paid $800 for something that should have been about $300. When I picked it up they said a front strut was about to go but they didn't bother to investigate it. They said they test drove my car extensively but mileage in was the same as mileage out. Oh, and my transmission problem came back and my car is in a different shop now.

Kurt

9 de sep. de 2013

The buying process was fine but as soon as we put the money down and waiting for some work to be done the quality dropped. Of the few requests promised to me that certain issues would be finished all but 2 big ones were done. I was promised the car would be buffed and detail... washing and a little armour all was the only thing done specifically i was promised that most of the scuffs would be buffed out and they had a man really good with black cars. I was promised 4 new tires and got 2. The inside of the vehicle was still dirty and and didn't even look vacuumed in many areas. They have since promised to get the other tires and do the buffing and detail but i have to bring it back on monday morning which is horribly inconvenient. Plus it was a gift to my daughter and i felt like i had to clean the car on the way home. I am personally blaming the salesman and everyone else there was very helpful willing to help. I guess we will see how they finish this agreement next week.

Shawn

22 de ago. de 2013

This place has horrible customer service. I took my eclipse to get serviced here thinking I would get superior customer service because they are the dealership and not some little rinky dink shop. Well that was a big mistake because my car came back home with more problems than it had when I took it in. My vehicle went in because the air bag light was on and they said it will be fixed in one day but I didn't get my car back until a week later. First thing I noticed when I picked up my car was that the power locks no longer work. Then the lights on my dashboard went out and now the radio doesn't work either. When I told the service manager kyle the problems im having he said my car was like that when it got their so I asked for a manager and he hung up on me. I called back to speaker with the general manager Cleveland and he was extremely rude and nasty and said im "out of luck" its my word against theirs and they will not fix the issues unless I paid!!! I asked if he can review the security tapes of my car when it arrived where you can see me using my automatic door opener and possibly hear my radio playin said thats not what he gets paid for. I asked if he could have someone look into it he said he would and give me a call back and I still haven't heard from him. So basically im screwed after my car went in for a $300 service and came back with $1500 dollars worth of damage.

Gina C

19 de ago. de 2013

Don't bother. 3 times i inquired about 3 different cars online none were at Roswell Mitsubishi. The response from Roswell Mitsubishi, the 1st one was with the owners wife, 2nd just sold, 3rd not on lot, not good for business I wonder if they will post my review.

Barbara D.

5 de ago. de 2013

I would like to praise the Team at Roswell Mitsubishi. The representatives were always friendly and so very helpful. First visit and an hours later the transaction was complete. Thank you for providing such a wonderful service to my family. It is reassuring and refreshing that there ARE hard working, dedicated people out there who do strive to make their customers happy. Again thank you.

Tsk

26 de jul. de 2013

Will not return calls. I constantlly get the run around. They have not payed off my previous car loan or applied for my tag. I keep hearing that the paper work is on the managers desk. Does this guy work. It has been a month since I purchased the vehicle

ddwerth

21 de jul. de 2013

We purchased a Chevy Tahoe from Ronald June 3rd. We had a great buying experience and have been happy with our purchase. Our problem is the pay off of our trade in. As of today, July 21st it has NOT been paid off. We received our bill from our previous auto July 6th stating we had not made our monthly car payment. We had assumed it was done! Needless to say we were NOT happy. We did not want our credit score to be ruined and made the payment. We went to the dealership to ask about the pay off and were given the run around. The lady that handles the pay off said it would be sent out Friday (it was Monday). We explained we wanted it THAT DAY. She said they had 30 days. At that point it was over 30 days. We are VERY disappointed. Initially a great experience turned horrible. We do NOT recommend them and will let everyone we know to stay away from this dealer. They obviously scam their customers.

Mr. and Mrs. Smith

2 de jul. de 2013

I was pretty much able to put together the deal with Jeff via phone. He was very helpful during the buying process. When my wife and I came to sign the paperwork he had the car detailed sitting up front. It looked better in person than it did online so we were very pleased.

Gene A.

24 de jun. de 2013

My wife and I recently purchased a new Outlander Sport (SE) SUV at Roswell Mitsubishi. Never having written a review such as this, I checked their Internet site as to what they say about themselves. Under Frequently Asked Questions, What can I expect from my purchase, their answer is what we actually experienced. That is, You can expect only the best overall buying experience - we will exceed your expectations! We will provide you professional and courteous service, high quality vehicles, the best pricing and a painless buying experience. Our sales consultant, Mr. Michael Jamison, was very down to earth, knowledgeable, helpful and untiring in getting us near the specifics of our desired purchase. He brought an even more experienced sales consultant, Mr. Anthony Williams, to the table where needed to lend expertise toward polishing up a tentative deal. The sales and finance manager, Mr. Thabit Gault, then readily resolved all negotiation differences, even giving us an over better deal than we expected. These three individuals were among the friendliest and most helpful sales people we had ever dealt with, and they went out their way to ensure us a fantastic buying experience.

BMWFan_PYS

8 de jun. de 2013

I have recently bought my BMW from this dealership and wanted to take a moment to reflect how pleased I am with the purchase. I found the BMW that I was looking for at this dealership and traveled from Charleston to buy it. I flew into Atlanta and right out the gate was treated very well. Otis Flowers and Clevelin Clay made the process very easy to follow and stayed on top of the process at all times. I would especially like to thank Otis for being such a wonderful professional and keeping constant communication upon my return home. The most important thing is that these guys stand behind their cars and they will take care of you. They really made my first BMW purchase special and a memorable one for years to come. Choose these guys over any dealership in the area. I will refer my friends and family for purchase of new/used vehicles from this dealership. Thank you Roswell Mitsubishi!

Ben

6 de jun. de 2013

I started my experience with a salesman over the phone attempting to lease a Lance Evolution. I was approved for leasing almost instantly; the salesman called back excited with the news. He started the process of finding the car that would fit my lease terms. After several days of no communication (I was promised I would hear from him the next day) I send him an email requesting lease information to review before picking up the car on the day we had discussed. He informs me that I am no longer qualified to lease, but I would be qualified to buy. I suggested that it would not be wise for me to do any further business without speaking with a manager first. The manager has failed to contact me after setting numerous appointments, and has refused to take my phone calls.

Latasha

22 de may. de 2013

As a women buying a car is always perceived as a challenge and this was not my first rodeo. Of course I did my research and had an idea of what I was looking for. From the time I pulled into the lot I was put to ease. I was quickly greeted by salesman Carver Whaley he escorted me to the car I researched and also offered to show other cars he thought I would like. He was very knowledgeable about the vehicles on the lot. He offered honest advice and I never felt pressured. Upon my 1st visit I wasn't sure I was at the right place...after visiting other dealerships that same day and being treated as if I knew nothing about the car buying business and being passed over by sales people to service other people. I quickly returned back to Roswell Mitsubishi and there was Carver Whaley eager to serve and earn my business. Once I decided the 2010 BMW 328i was for me it was on to financing. That's where I was introduced to Thabit Gault the finance manager, he explained all my finance options and even got me a rate that beat my personal bank auto loan rate. He worked hard to get the payment where I needed them to be. When going over the warranty options he was very clear and answered all of the millions question I had very patiently. I left feeling as like I got a great deal and great customer service throughout the whole process!!! They made car buying easy!

Unhappy Customer

22 de abr. de 2013

I was dealing with a saleman for a week about trading in my car. I was told that I needed to put down over $2,000 because my credit score was bad and I have negative equaity. Im wasnt surprised on the negative equaity but was very SURPRISED about the bad credit score. I recently pulled my credit score prior to car shopping and felt it was pretty decent. I immediatly asked what they showed as my credit score and he advised a score below 550. I told him that he was not telling the truth then he pretended to put me on hold and said "oh Im sorry, you are correct, my manager told me the wrong score" I told him, because of that lie, I dont feel comfortable doing business with them and asked that he not contact me. Fast Forward to today, I got a letter in the mail from Chase saying they cant extend me credit....What ??! I have a call into the GM! Save yourself the time!!!

Anonymous

21 de abr. de 2013

SO appalled with the service department here. I went in for a 50,000 mile service, pretty standard. My car was running fine, no problems that I could notice. The one thing that I had asked them to check out was that my cigarette lighter/outlets for chargers weren't working. Well. After waiting for an hour & a half, I was called over to the desk & informed that it wasn't going to be "bad at all" for all of the repairs that my car needed. "Only" $500!! Excuse me what?! My car was running fine. There were three flushes that it supposedly needed (one of them being the fuel-injector flush, which I know is just a revenue builder). Needless to say, I refused to pay for those services until I personally do more research on them. Then to top it off, the fuse that needed replacing? I was told that would cost $45 because the whole relay had to be replaced. Lies. I just googled it and fixed it myself at home in my garage. All outlets are now working correctly, there was a spare fuse already in my car. I ended up only paying $30 ( I guess for the oil change?), I had wasted 2 hours of my Saturday. Needless to say I will not be returning as I don't feel that I can trust the service department, especially after I fixed the outlets myself (I am no electrician, just a 24 year old female.)

not twice

2 de mar. de 2013

Be prepared. dont assume anything you've been told is real. you need to validate everything, especially representation your used car has not had previous accident damage or body work. just because the carfax doesnt show it is not the final. Apparently you must be very specific with your questions and listen for the evasive answers like ' here's the carfax' ...also whatever happens in the finance room you've been taken. Absolute coordianted hose. I wont be back.

Momofa7monthold

1 de feb. de 2013

We recently bought a car from here and have never been more disappointed! We bought a used ML 350 and love the car but they had promised they would fix a minor paint scuff and replace a missing piece on the dome light. For something that should have taken them a day to fix ended up taking them two weeks. Their communication was terrible. Every time they said they would call us back, they never would. They tried to sell the loaner that they had given us out from under us. Do not deal with Adam if at all possible! Terribly unreliable and I'm not really sure he ever works. While we were signing papers with him, he would leave and take cigeratte breaks every 15 minutes. We were signing papers for 2 hrs! It took us overall 4.5 hrs to buy a car and we had a baby with us! Lastly we were promised that the oil was changed and that they had checked the car for any possible issue such as low battery, etc. Well, we just spent over $1000 on repairs on a faulty dome light, oil change that they said that they had done and hadnt, and it was leaking oil, a battery that was almost dead, low coolant, etc! I am a mother and do not appreciate the fact I could have been stranded on the side of 285 with my baby! If you want the sleezy car dealership experience, then come here! You will get it all. I will never come back here. EVER.

BradL

19 de ene. de 2013

I found the entire team at Roswell Mitsubishi to be knowledgeable, responsive, and pleasant. They struck the perfect balance of working to create a sale that worked for both parties without coming across as pushy or desperate. Special thanks to Nya and Anthony for their hard work.

Sandman

17 de dic. de 2012

We had one of those rare horror stories of buying a used car, and despite all of best intentions, we had problems with the car. Roswell legally didn't have to do anything but because of their commitment to customer service, they went over and above on their efforts to fix the problem (actually got us a newer car at the same price) and make us happy consumers.These guys are great and I would highly recommend them because they actually live up to the phrase "the customer comes first". They will be our first stop when we need another car. If you are looking for a dealership who lives by their promises (which seems to be a rarity in today's world), knows various brands and models well, and works with the consumer to get a good/fair deal, you need to check out Roswell Mitsubishi.

Wynetta

2 de dic. de 2012

I purchased a 2008 C300 Mercedes this weekend. I had such a wonderful experience with Roswell Mitsubishi! The General Manager Clevelin Clay, Salesperson Anthony Williams & Finance Specialist Adam Emanuele were awesome! They really rolled out the red carpet and went out of their way to make me feel comfortable with my unique situation. Anthony was very professional and knowledgeable about their productAnd I must add patient. Please visit Roswell Mitsubishi! Thank you guys for a job well done!!! Wynetta - GA

Not Happy Camper

8 de nov. de 2012

I should have known better when a Mitsubishi dealer has more Mercedes/BMW's than their own make and models to sell. I purchased a car from here and must say the buying experience was pretty good, great friendly sales guy. BUT, it ended there! Once the car was in my possesion, it immediatly started having trouble, thinking I could just take it back next day and have the issues resolved it first took a week for themn to agree to look at my car. Then I had the car fixed "supposedly" and just 3 days later the engine light again came on. I want to leave this car on their door steps so bad. Then, comes time to get my tag and the state still doesnt have my information in their systems and no record of the emmissions being performed on the vehicle. Best believe I will be submitting a complaint on the GA Emmissions website. Think twice, long and hard about buying a car from this place. Maybe, I just bought a bad used car. But, it goes to show they didn't do a good inspection/diagnostic on it before selling it and are not being very customer friendly. All these good reviews must be from ghost writers.

Britt

5 de nov. de 2012

I purchased a Mercedes from Roswell Mitsubishi last week and I must say I had the best experience ever. From the time I walked into the door until the entire purchase process was completed. My salesman Garrick was very professional and helpful in every way as well as the floor Managers. The finance Mgr Adam was awesome and I will recommend this dealership to friends and family.

Fast driver

2 de nov. de 2012

I've been looking for a BMW for months on top of months, found this place and I have to say I very surprised with the inventory! I talked to the sales manager Thabit and he worked me the best deal I have had offered in the months I've been looking! I would most defintly recommend this place. Thanks again to the staff at Roswell Mitsubishi!

Project Runway

25 de oct. de 2012

I want to say that I am the proud owner of a 2010 BMW thanks to the team at Roswell Mitsubishi. The sales team was eager to meet my desires and they did just that. I want to say a "Big Thank You" to Adam Emmanuel in the finance office and Thabit Gault for making sure I was pleased with the offer. They were not like any other car dealerships that try and put you in any thing to drive. They were straight forward and I will definitely refer them to family and friends. Keep up the good work at Roswell Mitsubishi!!! The report card is in and you all get A's!

KE KE

20 de oct. de 2012

I just purchased a 2008 Mercedes C300 from this dealership Sean McDonald, Adam Emmanuel and Thabit Gault were AMAZING they made is so easy for me to buy the car i wanted. No Hassles, straight forward and OH SO friendly.I give them an A++++++...HIHGLY RECOMMEND!!!!!

Red2012

17 de oct. de 2012

I test drove 2 vehicles from here and had them taken to a mechanic. Each time I was told the car had been reprinted horribly and the dealer had no explanation for the damage and nothing on the car fax. When my boyfriend tried to diffuse an escalated situation the finance manager tried to fight my boyfriend. This is the worst dealer I have been to. I even met another. Us timer that said he had been through the same.

ProfessorTJ

13 de oct. de 2012

I went in by myself to buy a car so needless to say I was pretty nervous!!!!! I found the car I wanted got a great deal on this vehicle it had a minor issue in which the manager Thabit took care of THAT DAY!!! I was very very impressed!!! He did great!!! I will recommend this dealer to my family, friends, and strangers!!!! Keep up the good work!!!

jmark

5 de oct. de 2012

I decided to try this new dealership based on it's convenvient Roswell location. I've been using Lou Sobh in Duluth GA, but it's about a 40 min drive, however,I've been very happy with their service knowledge, repair quality, and prices. The new Roswell location was a complete dissapointment. Their service rep was polite but was lacking in knowledge on service items that ap[lies to my vehicle. The labour required for the job was much higher compared to Lou Sobh, as was the material costs, 42% higher. I'll continue to use Lou Sobh and purchase new vehicles from there as well.

Pooler

23 de sep. de 2012

I purchased a vehicle from Roswell Mitsubishi today and I must say I had the best experience ever. From the time I walked into the door until the entire purchase process was completed. The salesman Otis was very professional and helpful in every way. The Manager Thabit, all I can say is awesome. I will recommend this dealership to friends and family. I consider myself a hard customer to please and when I say I was blown out of the water with this team professionalism for their customers I truly mean it.

searam

18 de sep. de 2012

I had my SUV totaled. I went by/asked almost one dozen various dealers in this area if they could sell me a new SUV for the amount of money that Geico gave me. Everyone said "no" - everyone except Roswell Mistubishi! The sals manager, Clevelin, actually said he would make it happen. He is a man of his word. And my sales person, Sean, delivered the best demo experience, great manners, knowledgeable on my questions, so I accepted their kind offer. I could not be happier! What a great place, great prices and selection. If you truly want an honest deal on a new car, go see Sean and Clevelin. They will make it happen for you, too!

Gary d.

2 de ago. de 2012

I dealt with Jimmy at this dealership and he is so professiional and patient I was from out of state and he work hard to give me all the information I needed for the purchase of a BMW 335 2009 I give Jimmy a hand for his help I also want to thank the Roswell Mits crew they did a great job! Thanks Gary

Macck

5 de jul. de 2012

Well, I went there for a car I saw online and they (Moses) did tell me the car was there and when I arrived thirty minutes later he said it was sold. Now, I dont think the car was never there. None the less I did buy a car that night and he did give me a great deal. I went there for a 2009 BMW 5 Series and left with a 2010 BMW 528i for only $600 more dollars. End of the same week I took a friend there he bought an 2010 E550 Mercedes. So, the dealership is not bad at all. I would recommend another friend. Moses, Adam and the Finance Manager were very nice.

Davis

4 de jul. de 2012

Monday morning I called to order a part for my car I paint for it and the guy in parts assured me it would be here wednsday .wedesday arrives he goes mam Thursday or Friday were having delays.i called again sat and sat on hold for 40 min he finally answers and says mam I will you you a call back...guess what ...guy never calls back.so I call again on Monday still no part guy says he is going to give me a call back AGAIN...no call back.. It's now Wednesday the 4th of July and Mitsubishi still hasn't contacted me for my part and to think its just a check engin light that blew...I am very dissatisfied with the dealer and will NEVER be ordering anything from them again!!!!!i would never recommend!!!!!

ONE HAPPY COUPLE!!!

2 de jul. de 2012

As anywhere you go there are going to be good and bad experiences. For us it was an awesome experience, from the beginning to the end. Alex showed us the vehicle, and then from there went to Adam who was just unbelievable. He catered to our needs and found us the perfect fit (payment) for our financial situation. He put in the extra time to make sure that we were comfortable with our payments and got us an awesome rate. He was the reason we bought our SUV. He is a great asset to the company. Cleveland, the manager was very hospitable and also helped make this process very easy for us. We will definitely be referring friends and family to Roswell Mitsubishi. Thank you Alex, Adam and Cleveland for an unforgettable experience.

Jaysan

19 de jun. de 2012

Drove through rush hour traffic to look at three BMW's listed on their website. I was assured that they were in stock. Upon arrival a little over an hour later, we were told that those cars were no longer available, so we were shown other, more expensive cars. Very misleading and unprofessional!

bimmer

15 de may. de 2012

I recently bought a used BMW from this dealership and subsequently imported the vehicle into Canada. My salesperson (Alex) was very helpful and professional with the process. The car was in great shape - just the way it was presented to me, pre-sale. I would recommend this dealer!

Kelly_D

10 de mar. de 2012

Unbelievable Service I had ever experience! I was inquiring about a couple of cars on the internet and found a Mitsubishi that carried a lot great price on BMW's. I send a email and was responded from a sales rep and also a manager. Thats new for a manager to even taking the time to call me and invite me to their location. and he was very helpful with all my questions and i felt like i didn't wast anytime at all came in drove the car and loved it!!! met the staff and it did not seem like your everyday car dealership this was a fresh breathe of great service and i wanted to take the time to thank the Roswell Mitsubishi staff and a especial thank you to Mr. H. Lee "store manager" Overall a top notch dealer with the best prices around for more car.