Berenice123

16 de jul. de 2016

Financing my car today with Michael Keane was a wonderful experience. He was so professional, patient and trustworthy. There was no surprises making the deal, what he said he can do for me was exactly what I got. I highly recommend him if you are looking to get a great shopping experience.

Tracey D

12 de jul. de 2016

30 years buying Fords but first time with this dealer. Great leasing experience. No pressure, kind staff. Very happy with my new 2017 white gold Escape!!

James D.

1 de jul. de 2016

I purchased a used vehicle from this dealership. It was the worst experience I have ever had and I will NEVER step foot in this establishment again. They use a Bait-and-Switch tactic to lure you in then hit you with other expenses. Maybe the owner, Scott Barna, should be more concerned about his business than he is about trying to be an actor on his tv commercials.

CorteseG

13 de jun. de 2016

I would like to thank Mr. Steve Secor and Lenny Federici for a wonderful experience today . My daughter and I came in were treated with kindness and respect from both gentlemen . We leased a Ford Fusion . We walked away with complete satisfaction and an overall great feeling of genuine care for our needs in finding a car. G. Cortese

Beanne830

21 de may. de 2016

I found the Ford F-150 on Ford's certified pre owned website. It had everything I was looking for, a pre owned F 150 with very low mileage. The price had been lowered several times and was within my budget, so I took a ride to have a look at it. Rick, the salesman, was very nice, very knowledgable and took me for a test ride. I loved the car, we finalized the deal the next day and Ford credit gave me a loan, all within 48 hours. I had a great experience there and would highly recommend anyone using them as a dealer. When I had the truck for 1 week, there was an issue with the air conditioner, they fixed it promptly and did not charge me anything. A great organization, go there for your next purchase!

Edyta358

2 de may. de 2016

Found a car on their website that I was very interested. Compared to other cars on the market at the time I felt like it was a good deal. They gave me a break on price as well. Carlos has helped us a lot.Thanks!

Baudi

17 de abr. de 2016

I recently traded in my 2008 Honda Civic and leased a new 2016 Explorer XLT. My salesman Rick was a pleasure to work with. The initial trade in price for my Civic was pretty low but Rick was willing to work with me to get where I needed to be with both the trade in and the monthly payments on the lease. I would recommend Rt. 23 Automall and Rick specifically to anyone.

Me

31 de mar. de 2016

Unfort. my hubby and I purch a brand new car cash (42K) and had problems since day one. Car spent more time at dealer than at my home. Between the serv. mgr and the owner, who is very rude to cash cust. appar. telling me i was wearing on him after 2 1/2 years of trying to get all of my car fixed. finally put me off just long enough that I could not put a lemon law on my vehicle and the brakes could not be warrantied. . The owner did express to me that it cost him a lot of money when my car was there for service. Still waiting for their serv. mgr. to call me back, it been 5 months and I had to go to a private garage to get my brakes, rotors and a caliper and pay $500, because of Rte. 23's pathetic treatment of customers, and inability to find the problem but find one's that didn't even exist, fixed which Rt. 23 Auto mall serv. dept. shaved my rotors 3 TIMES and when my mechanic showed me the pic of the problem brake ....I WAS COMPLETELY BAFFLED BY RT. 23 AUTOMALL'S SERVICE INCOMPETENCE !!!

Obravo1723

14 de mar. de 2016

Very satisfy with. My. New explorer. One. Of the best place to get. A vehicle my salesman carlos santamaria. Is the best. The GM. Was great. I got. My loan the way. I want to. Great. Place. To. Buy. A car.the show me all the. Departments. In the. Dealer. I wad introduce. To. Linda. In service

nscargrif

11 de mar. de 2016

I love my car I just purchased. My salesman Cory Griffin and finance guy Dante provided a great car experience for me. I would recommend them and the dealership to anyone!

CT Yankee

3 de mar. de 2016

If you are considering buying a Ford go the Route 23 Automall. The purchase of the vehicle was seamless. If you go through the internet buy the car from Mike Luberto. Honest, straight-forward, and does what he says he will do. I would buy a car again from Mike and recommend my family to this dealership. I am from out-of state and the registration could have presented a problem but Mike took over the process and honored his word.

Shell1987

1 de mar. de 2016

The salesman couldn't look into my eyes, only at my chest as he proceeded to call me honey numerous times and then go on to swear in front of me. I wanted a Ford Explorer XLT. He told me I was only worth of a Ford Escape. I took the Explorer for a test drive while they appraised my car. It then took them 45 minutes for them to give me my car keys back after I asked way too many times for them. I then asked where was my car and the answer I got was "it is out there somewhere." I left here so disgusted. I was called by the manager two days later and we discussed what happened. He asked if I would come back in and make a deal on the XLT. I said I would think about it. Well, of course, I never went back. The next night I am getting a phone call from the manager telling me how disappointed he was that I didn't come in because he was expecting me to bring him dinner because "I was such a nice Italian girl." Is that being professional??!!! This past weekend I went to another dealership where I was treated with complete professionalism and respect and I was able to make a fantastic deal on a brand new 2016 Ford Explorer XLT with all the options I wanted and more.

Skibbit973

27 de feb. de 2016

Great experience!!! Carlos santamaria did an excellent job along with Wayne. They went above and beyond anything I could have expected!! This is second car we bought from them in a six month period. Worked with us to find a great fit with our budget!

alliedmike

15 de feb. de 2016

my girlfriend and I were dealt with fast and efficiently Carlos and Wayne were exceptional in their service. We also had a visit from the president Scott and we were very pleased with all the professionalism.

JDBlackhawk

13 de feb. de 2016

This is an outstanding and professional car dealership. Jjust purchased a late model Ford Explorer here and everyone was attentkive, courteous and knowledgable. I was treated respectfully and left not only with a terrific SUV, I had confidence they would conitnue to provide pro service and tech support when I needed it after the sale, very important to me. I see much positive about Carlos Santamaria my sales associate and I can see why, a real gentleman and pro all the way. Even had a chance to meet the service guys, I love it! I've purchased cars and trucks before, but this was the most positive experience I' ve ever had. Thank you.

Macfromnj

10 de ene. de 2016

Been to several dealerships in the past month with a simple goal...get a more than fair price for my trade in so I could get a new or newer vehicle.My experience at Route 23 Ford in Butler was by far the best total experience! The salesperson assigned to me was PJ Flattery...and he was completely professional! No pressure from PJ to Damian (F&I) ....thank you!And they have a QuickLane Service Department for a >30 minute service! I know where I will be going in the future!KC Cullen

mtay94613

14 de dic. de 2015

Rt 23 Ford is a rare dealership. All of our questions were answered professionally and we never felt pressured into buying the car (but we did anyway)Our sales representative Carlos Santamaria was a gentleman and we look forward to making our next car purchase from him and rt 23 Ford in the future.

Carpeta

2 de dic. de 2015

Before going to route 23 automall I been to 3 different dealerships. The service was horrible!! They brushed me off and I felt like they didn't want my business. I finally got recommended to RT 23 automall and there i was greeted very kindly and felt like they deserved my business. Richie Garcia in particular, went beyond the norm to help me find what i was looking for with the payment that was very reasonable based on my credit. I definitely recommend Richie and his team.

Maria

10 de nov. de 2015

I am a very hard person to please, but the staff at Route 23 Ford knew exactly how to make sure I left content! From the minute I set foot on their lot, Carlos Santamaria came outside and listened to all the questions I had. At no point did I feel pressured, and at no point did I feel like Carlos was getting impatient with me in my decision making process. He answered all my questions and was always straightforward - no games or tricks to try and sell me. I appreciate the sincerity, the patience, and the outstanding attention to the customer at Route 23 Ford. I highly recommend this dealership to anyone interested in a new car!

ryan2009

4 de nov. de 2015

I have to say it was the best car buying experience that I have had. My sales person CARLOS SANTAMARIA was excellent an was able to give me everything I wanted in my budget. I recommend Rt.23 Ford to anyone wanting a hassle free car buying experience.

Sergio T.

30 de oct. de 2015

My experience at Route 23 Automall was outstanding. I was able to purchase my F-150 after visiting two other Ford dealerships. Route 23 Automall, not only gave me a great deal but made me feel very comfortable, and they were so honest and courteous throughout the negotiations. Bob Whetham is one of the best salesman I've ever had when purchasing a vehicle. He was very helpful, he is very valuable asset to this dealership reputation and success! Also, after I purchased my truck, the owner approached me as he was leaving, and was very courteous and congratulated me for my purchased. I highly recommend this dealership to anybody looking to purchase a new vehicle!Regards,Sergio T.

MikeExplorer

10 de oct. de 2015

I was impressed at the cleanliness and layout of the dealership, including a play area for my three small children.Our sales rep Mark Hathaway went above and beyond to gives us great service but more importantly to help us purchase the right vehicle for our needs. I will definitely refer friends and family to 23 Automall Ford because of Mark - thank you!

svofan1

18 de sep. de 2015

Doing business with RT 23 Automall was a very pleasant expirience, no high selling pressures just plain and simple info about my Mustang. The sales deptmnt is very attentive specially PJ Flattery and the sales manager James Kim as well as the finacial guy, Richie Garcia. Scott Barna, the principal of the dealership, is always available to resove any issues in order to provide a pleasant selling experience for the customers.All around a great place to do business with, great prices and a pleasant experience all around...Great job guys...

Judy

2 de ago. de 2015

My experience with Route 23 Ford/ Nissan (Route 23 AutoMall) was the best experience that I have ever had with purchasing a vehicle because of the salesman, Harold Vargas. He spent hours with me discussing my needs and budget in order to give me the best service possible. I purchased a car and will continue to tell my friends to see Harold when they are in need of a car.

MS

31 de jul. de 2015

I can't speak to the car buying experience, and after this, will never be able to. Called to make an appointment for a recall repair. They refused to make an appointment for a recall service repair because I did not purchase the vehicle there. Said they were not accepting "visiting vehicles" for this recall. Vehicle was purchased elsewhere due to where I lived at the time. If I still lived near the dealership where I purchased this vehicle, I would have brought it there for repair to begin with. I guess when it comes time to purchase another Ford vehicle, I will go back to the original dealership as well. Dumb business practice and against Ford Motor Company policy. While you're fixing my vehicle, I could be browsing shiny new vehicles in your showroom. But I guess not.

zonker

12 de may. de 2015

I gave this dealer ta five star rating because of the specialized treatment you receive during your purchase. The sales rep worked with me until I was fully satisfied. It is the extra step or treatment that goes so far that it can not be measured.Thank you, thank you and thank you. I love my new truck.

warrior1

27 de abr. de 2015

OUTSTANDING CUSTOMER SERVICEMy wife Barbara and I would like to say thank you to the entire family of employees who took such GREAT CARE of us during our car buying experience at Route 23 Auto Mall. We actually were moved to tears on our trip home in our new car! We especially would like to acknowledge Michele Bamper and Michael Mike Keane who listened intently to our story of my misfortune during an ice storm. I totaled our beautiful family Dodge Nitro. They both went above and beyond the call of duty to make sure my wife Barbara was happy with her new Certified One Owner Car that was IDENTICAL to her Fire Red Baby that I destroyed. I had simply mentioned I was a military veteran, 100% Disabled American Vet (DAV) of the United States Army Infantry with 25 years of service and it seemed like the Seas Parted! WOW! They all opened their hearts to our military family! I insisted I just wanted a fair deal But Michael and Michele just kept saying to their highers up; We need to take care of this guy and believe me Im here to tell you THEY DID!! The PATRIOTISM shown to me by everyone I met in person was UNBELIEVABLE. I was made to feel so special! It made me feel so proud to be an American who served my country for great Americans like this. Route 23 Auto Mall is 100% dedicated to taking care of United States Military Veterans. And my experience was simply a wonderful one where people who are proud of their veterans showed it! Im sure most of all their customers have these types of experiences when going to their dealership because they are good people with big hearts, who want to give you the best deal possible! Once again, Barbara and I would like to thank Michele, Mike, and the entire staff who worked on putting our new car on the road for us. On the way home we reflected on what a wonderful experience it was to buy our car from Mr. Scott Barnas ROUTE 23 AUTOMALL!ROUTE 23 AUTOMALL

Tclone113

20 de mar. de 2015

By far, the best car buying experience we ever had. We were treated as family and not just as a "Customer ". There's nothing like going to the dealer, being able to browse around without someone over your shoulder trying to sell you something you don't want. Not here, "Feel free to browse, and let me know if you have any questions".

Richardizen

14 de dic. de 2014

This dealer stands well out in front of any other dealer I have done business with. I had an unusual circumstance coming from owning convertibles for the past 12 years. I originally purchased a new 2014 Mustang hard top from this dealer. After driving it for about a week I went back and explained my issue. They went far beyond and helping me trading the car for a Mustang convertible. I have never experienced a car dealer that cared as much.

ENDORPHIN

30 de nov. de 2014

I JUST BOUGHT A FORD ESCAPE AND LEONARD FEDERICI WAS UP FRONT AND HONEST! LOVE HIM AND THIS PLACE!!! JULIAN THE FINANCE GUY WAS EQUALLY HELPFULL.

brembo1968

30 de nov. de 2014

Saw the CPO Ford on the website, and decided to take a ride over. I spoke with Jason who showed me the car, explained the warranty and took me for a test drive. I was there for ab out 90 minutes and was treated like a KING. I purchased the car and picked it up a few days later. Everyone I encountered here was polite and professional! Highly recommend!

dragnetti

12 de nov. de 2014

Harold Vargas, Mike and Dante worked with my wife and I to make our experience buying a car less of a hassle than ever before. They were all very accommodating and our purchase of a preowned certified car with its 7/100 warranty made great sense. The plentiful selection of new and used cars made it easy to decide on a vehicle that met our needs. Thanks again !

albrim limani

12 de nov. de 2014

This morning my car broke down and was in need for a new car so I decided to stop by Route 23 Auto Mall in Butler, NJ. When I walked in I was greeted by a very intelligent man named Harold Vargas. Harold was very professional and concerned with what I needed and he took the time to listen to my needs and wants. After going over everything I needed; Harold had the perfect car and was way below my budget. This was an amazing experience because Harold wasn't concerned about making money, but making me feel right at home. I needed a lot of help being an older man, Harold took the time to sit with me and show me how to use my car and went over every option not once but twice. He made sure I was comfortable. This truly was not a, "typical car dealership experience" that most people are used to. Thank you Harold for your hard work and knowledge on the products you offer. Look out for my referral. My friends and family will never shop at another car dealership again. Route 23 Auto Mall is the place to be and Harold Vargas is the man to see. Thank you again Harold you truly are a gentleman and a scholar.

PinstripeEscape

10 de nov. de 2014

I went to Route 23 Automall to lease a 2014 Ford Escape. My experience there could not have been better. Mike Luberto, one of the managers there took the time to help me find the right car and I did look at a bunch. My salesman, Mike Voorhees was able to meet my price without the usual back and forth haggling. I'm glad I went there and will return for my next car when that time comes. I have recommended Rt 23 Automall to my family and friends.

Amanda Meckert

9 de nov. de 2014

Harold made my car buy experience an easy one, he asked very clear and concise questions to find out what I was looking for. Found me a beautiful car within my budget and helped me secure it quickly. I felt confident in my purchase and Harold made me feel very secure overall. Harold was very friendly and professional.

thebud

8 de nov. de 2014

This dealer had a used Hyundai Velostar in the color I wanted Vitamin C. I went to check it out and met with Robert Davis. I've been looking for this car for awhile and met with several dealers prior to coming here. This experience was different from the beginning. Robert was welcoming and professional. I never felt pressured and when I thought I could never afford this vehicle because it was so much more car than any of the others I'd seen he patiently worked with me to come up with a deal and a payment I could handle. The experience was terrific. I'm loving the car and would tell anyone looking for a car used or new to check with Robert Davis before going anywhere else.

alyssadanielle

6 de nov. de 2014

Came back here for the excellent service provided in the past by Michael Luberto and worked with Michael, Fernando Pena, and Julian in effort to find a good deal and fit for my boyfriend and myself. Everyone was very helpful as I had expected and handled everything in a timely manner. They accomodated to our later schedules and stayed even after closing to make sure all of our questions were answered. Drove off in our new vehicle tonight and could not be happier! I would definitely recommend Route 23 Ford to anyone and if you get the chance to, meet Michael, Fernando, and Julian themselves. They will work super hard to exceed your wishes and expectations when it comes to choosing the right vehice. Thanks so much guys! (Purchased 2009 Ford Escape XLT)

lucille.gollon

4 de nov. de 2014

I first leased a car a year and a half ago with Harold who gave me such phenomenal service that before my lease was up I decided I wanted a new car.. i then decided to buy a car... I'm very picky when it comes to cars though... he then went above and beyond again and he bent over backwards for me.. after a month of him showing me cars I finally decided to buy my new ford escape. I recommend him and this dealership to everyone I know. Rt 23 ford Nissan is the best place to buy a car!

manojabraham

3 de nov. de 2014

I had the privilege of meeting Harold Vargas at this dealership - an absolutely classy and sincere sales professional. Starting with him, my buying/leasing experience at this dealership has been phenomenal. I've come back for 3 vehicles over the past several years, and I will continue to do so. The management and Finance team were tops as well. I am happy to recommend this dealership to my friends.

ruffpuff

3 de nov. de 2014

Harold and the finance team did the most important thing they listened to me and didn't pressure me to buy a truck him and the finance team gave me the best experience ever and I will buy another vehicle from them they stayed two hours past closing on a Friday night to make sure I was happy......thank you so much

Hammell3

1 de nov. de 2014

My salesman, Harold found the perfect fit for us in a pre owned vehicle and did not pressure us to buy. He allowed us to take the time we needed to feel comfortable with the purchase.

rosannaMosca

1 de nov. de 2014

Great service our experience here is always professional and I will recommend to my family and friends Harold vargas is a great sales person and we had a great experience

LJKVO

30 de oct. de 2014

I recently went to Rt 23 Cord hoping to acquire my first new car. My salesperson Harold was very helpful and I managed to find and lease the car I wanted. I'm happy to say I now drive a brand new Mustang! Thanks!

Mal0602

30 de oct. de 2014

Very happy with my 2013 Altima. Harold and the rest of the sales staff made the car buying experience quick and easy. All the employees were extremely helpful and I would most definitely recommend my family and friends to purchase from rt 23 Automall. Thanks again for everything!

mustangrich

28 de oct. de 2014

I have purchased many cars in the past and have never come across a more enjoyable experience. They listened to what I needed and help ion every way. I would like to personally thank Scott. He was very friendly and I enjoyed speaking with him. Fernado and Jason for helping me through the process. The honesty was far above any other dealership I have ever been to.

Rtavarez1207

28 de oct. de 2014

Came in hopes of getting a new car. Harold helped me and I got the car I wanted! The service was also great! Will def recommend this dealership to everyone I know

mjd433

26 de oct. de 2014

I have had many great car buying experiences at this dealership and this last time was no exception. My salesperson Harold Vargas went out of his way to get me the best possible price and trade in value to make this deal happen .Harold answered all my questions and provided excellent service. Everyone involved in the process was friendly helpful and very professional. I will happily recommend this dealership to everyone and will be back when in need.

Dianel7750

23 de oct. de 2014

I am very pleased with my experience at route 23 auto mall. They were very patient, thorough and professional. I would recommend them to everyone I know that's looking for a vehicle. I love love love my escape! Harold made the car buying experience painless!

mietowka4

23 de oct. de 2014

I have recently purched 2014 Ford 150 from this dealer and must say "two thumbs up!" The whole transaction went fast and smooth, no typical playing games. Jason was honest and made the process as easy as possible. I'd definitely recommend thid dealer and sales person to everyone!

Cierra12365

23 de oct. de 2014

I have purchased multiple cars from dealers in the past but this experience was by far the best. Everything was put straight forward, the process was fast and smooth. I would definitely recommend Jason as a sales person to everyone! He was honest and funny at the same time and guided me through the whole process from start to the end. I hope my ne Ford Edge will be as reliable as the place and people I bought it from.

Krumore

22 de oct. de 2014

I'm writing to leave positive feedback on my new car buying experience at Route 23 Ford. Excellent, professional customer service from start to finish. Thank you Mike Voorhees for a no areas and hassle free experience. Highly recommend. Thanks again.

cathy8786

21 de oct. de 2014

I was in the market to purchase a vehicle and went to Rt 23 Ford, best decision I ever made. Mike Voorhees was so responsive to my "many questions"; I couldn't be happier!! I have recommended many of my friends to check it out for themselves; they won't find anyone more reliable than Mike and the hard work he does to make Rt 23 Ford a dealership that will always be the Dealership to shop!! Thank you.

bpador

21 de oct. de 2014

I have purchased/leased 5 cars from Rt.23 Ford over the last 4 years but have a total of 12+ vehicles with salesman Mike Vorhees over approx. 13 years and that alone should tell you how happy I am with the SERVICE in all areas here. Mike is about the most easy going, no pressure & knowledgable car salesman I have ever dealt with in 37 years of buying cars. You're always treated like family from the time you walk in the door until the time you leave. It doesn't get any more pleasurable to purchase a vehicle, get financing & drive home in a new car the same day. I am a pretty demanding car nut and they never waiver at my requests, everyone is friendly and I have never had a single negative issue with Mike Vorhees or the dealership in any way and that's why I have another 2 Brand new '14 Ford Mustangs in my driveway right now from Mike, I don't trust many people these days, but Mike Vorhees & Rt. 23 Ford have EARNED my trust and LOYALTY !!! And That my friends goes a Long Way in my book ... HIGHLY RECOMMEND this dealer & salesman !!!!! Thanks for making car buying FUN again !!!

tom2preston

21 de ago. de 2014

Salesman Matt Tatalikas made the experience of purchasing a Ford Escape a pleasure. He was responsive and followed through with all the details. Highly recommended! My interaction with the service department has also been excellent.

jscanlon2

3 de ago. de 2014

My last two Fords were leased from another large North Jersey dealer and my experience at that dealership was excruciating. A friend recommended Rt 23 Ford, but I still braced myself for more of the same as I walked into the showroom. I could not have been more wrong.James Kim and Mike Vorhees gave me the best car buying experience I have had in 30 years of purchasing/leasing cars. They were professional, knowledgeable and I got a great price without any BS sales tactics. I told them what I wanted and they gave be their best price out of the gate (without asking me "what I wanted to pay"). Less than an hour after I walked into the showroom, I had signed a lease for a 2015 Explorer at a lower monthly rate and with a few extras that were not on the vehicle that I had leased from the other dealership. These guys realize that in the age of Internet with buyers having full access to pricing information, you need great service to differentiate yourself from the competition. That is exactly what I got. I have a Ford Escape that comes off lease next year so I will be back.

brandi274

26 de jul. de 2014

This is the second time that I have leased a car from Michael Keane. Both times he was extremely helpful and professional. I was given prompt and efficient service throughout the time I was at the dealership. Michael spent a great deal of time with me explaining the ins and outs of the My Ford Touch Screen. He made it easy for me to understand, and I was so appreciative. I will definitely work with Michael again in the future.Joe Rallo

cyoung110

12 de jul. de 2014

The staff is friendly and patient as far as letting you take a little time to get things together. My experience was smooth.Thank you.

ljllisa430

15 de jun. de 2014

Outstanding service from the moment we stepped through the door ! Thank you Lenny for taking the time to explain all the features of my new car !!

dantecuoco

13 de jun. de 2014

100% Satisfied Great Experience. I am very happy with my experience and how this transaction was handled. Very customer friendly and helpful with features of the car.

lahmillar

28 de may. de 2014

I had a great experience at Rt 23 AutoMall. Was dealt with fairly and in a very friendly manner. Did not feel pressured. My car was ready with a full tank of gas when I arrived to pick it up. PJ went over the whole car but esp the Sync/MY Ford Touch system (new to me) with me and synced my phone to it. Every one we spoke to was friendly and helpful.

Cplewa

1 de may. de 2014

I normally give people the benefit of the doubt and expect when visiting a car dealership there will be pressure to buy. This place takes the cake. My husband and I had just started looking for a new truck. We went to Route 23 to see what our options were. We informed Harold that we were in no position to purchase anything that day and were simply fact finding. I test drove a used Escape and really liked it. We'll the pressure tactics began! It was the last Saturday of the month and as we were informed the used Escape had been on the lot for 60 days and they were trying to move it...for over $27,000. I informed the sales rep that I don't make $27,000 investments lightly and my husband and I would talk about it. He then proceeds to say, "well, both parties are here, can't you make a decision." When we said no, we weren't purchasing anything he got visibly annoyed with us and got up in a huff. The general manager came over to try his tactics but at this point we were both so irritated that even if I wanted the truck I wasn't buying it from them.It was literally an awful experience and I would not recommend this dealership to anyone. I ended up purchasing a Jeep Cherokee from Precision which is right up the road on Route 23 and couldn't be happier with the whole experience.

milmace15

27 de abr. de 2014

I just purchased a lease from Rt 23 Ford in Butler. Their Salesman, Mike Voorhees was very good. He explained the entire process very well, knew his product and also helped immensely with the pricing and financing. The showroom is very neat and clean and the salesman and receptionist are all very nice and helpful. My loan officer was also very nice and helpful too. The pricing of my lease was very competitive. I would recommend Rt 23 Ford Auto mall highly to anyone.

headofschool

17 de abr. de 2014

I got out of my car and turned around and walked into Mike C. He immediately introduced himself and made me feel comfortable from the beginning. Five hours later, I had a new vehicle! I took most of his day but he made sure I was okay, offering beverages and food. He introduced me to Julian Perez and the super service kept coming. I appreciate all they did to make this happen.

joemattberg

16 de abr. de 2014

I saw an ad for a Ford Ranger at Route 23 Auto Mall. I got there and the Ford did not suit my needs. Mike Colombraro helped me find a Dodge Dakota. I needed a work truck for my business and Mike went above and beyond to get the truck I needed and get me on my way in no time. The truck did not have a remote key but Mike made several calls to the right people and with no charge I now have a great work truck and a remote entry. If you go to the Auto Mall go out of you way to see Mike, he knows the business and understands what Customer Service really means.I would visit them again for my business and my Personal Needs.

rdvanness

10 de abr. de 2014

Was very pleased with the sales people ,financial people and the choices I had. Highly recommend this dealership. This was a great experience. Love my car!

dgfamily

28 de mar. de 2014

This is our third purchase at Route 23 Automall in two years. Our salesperson, Matthew, was friendly and knowledgeable. The service department is very quick and efficient. We would highly recommend this dealership.

zeus12321

28 de mar. de 2014

this was my 1st time at route 23 automall . everone that works there are friendly & hellpfull. it was a great experience . i will definatly reccomand them to my friends & famiy.

morsch

16 de mar. de 2014

We were interested in trading in our 2010 Escape for a new one and we had a specific dollar amount in mind for our 2010 vehicle. This dealership worked with us to get the trade in $ that we wanted and also met our monthly payment plan. Mike C. was an extremely knowledgeable sales person and very professional. He made this sometimes stressful experience a very pleasant one. Mr. Kim also helped us to meet our goal of getting a new car that was in our budget. This was our 4th time buying a car here over the course of quite a few years. We have always been very happy and satisfied and that is why we return to them. Also we are very pleased with their Service Dept. and always return to have our vehicle serviced by them. They offer a great "rewards" program for all your maintenance needs. You can't beat it! Mike also spent time explaining all the features in length and answered all of our questions - he always knew the answer!! We walked away knowing we could not have done better going anywhere else.

Jet2step

7 de mar. de 2014

Amazing Dealership! The most pleasant experience I've ever had purchasing a car. Honest with Integrity! Happy to be a part of the 23 Automall Family in Butler NJ!

Ryan86

13 de feb. de 2014

I went to half a dozen ford dealerships looking to buy a new car and did not feel I got the treatment I deserved. That was until I got to Route 23 Automall. They went above and beyond to get me into the vehicle I wanted at the price I wanted to pay. It was the best car buying experience I've ever had and I plan to be a customer of theirs for many years to come. The staff and owner went out of theri way to make my buying experience fun and easy. I would recomend this dealship to anyone looking to buy a new Ford!

DonD46

11 de feb. de 2014

As I walked into Route 23 Automall I was greeted by the Steve Secor. Steve was pleasant, and extremely knowledgeable. Steve was able to answer all the the questions I had about the vehicle I was looking to purchase. There was never a moment I felt as if I was being persuaded in any direction but my own. From start to finish, my experience at Route 23 Automall was great. I would definitely recommend this dealership to anyone looking to purchase a new car.

Maryann07

10 de feb. de 2014

Matt and the finance person Ray were very knowledgeable with regards to the ford product. Courteous, considerate to the customers needs, attentive, excellent salesmanship. A wonderful experience dealing with them.Price was fabulousService greatKnowledgeable Friendly toward customerTotal professional and experienced sales representative

ryanastrup

30 de ene. de 2014

Excellent service and customer care!! From the moment we walked through the doors with great excitement to the moment we drove off the lot in our brand new vehicle, we were treated with great kindness, respect and care: we definitely recommend Fernando Pena at Route 23 AutoMall for the best sales experience!

cynthiae1959

13 de ene. de 2014

he was very friendly, very knowledgeable, only interest was to help me and make sure I was happy.. He was a great person , I will send all my friends to him.

Elf610

6 de ene. de 2014

This is the fourth car my family has bought from route 23 Automall and the second I personally purchased. They make buying a car a great experience. There is no high pressure bothersome sales people, or bait and switch tatics. I went two other dealerships before I initially bought my car from 23 Automall and no one could best their price. They help you pick out a car that's right for you, but MORE IMPORTANTLY, right for your budget. I told my salesman Matt what I was looking for and he quickly came up with several options that were in my price range. I am extremely happy with the beautiful Ford Edge we got for my wife and so is she. I won't buy a car anywhere else! They won't let you down.

Johnford1

18 de nov. de 2013

Today I leased a 2014 Ford Escape SE. The two salesmen were incredible to work with they listened to my input and showed me the best possible deal for my trade in. After driving the new vehicle for a few days now I can honestly say Ford of Butler definitely has the customer in mind. I LOVE MY NEW CAR. Thank you so much Emilio and Kurt and my family thanks you.

fjs1234

9 de nov. de 2013

I would highly recommend purchasing your vehicle from route 23 ford. Upon arrival ask for Dayton who is the sales person who guided me through the purchase of my new vehicle. He is very well informed and can easily answer any questions you may have on a any particular vehicle of interest. He and his management team went out of their way to make sure I was well informed about all the vehicles that may fit my needs and what vehicle would truly be the best fit for me. It was one of my more pleasant experiences in the automobile industry and look forward to my next purchase.

AndyOzzy54

8 de nov. de 2013

I am a challenging customer. I'm an engineer and want precise facts and figures in everything, and estimates before the final values are in hand. Dayton Lau in new car sales was always accommodating and patient with me, in addition to being very friendly. The 2014 Mustang GT that I ordered came in exactly as I wanted. I am very happy with the car.

cheecht

29 de oct. de 2013

What a great truck buying experience! Dayton Lau and Steve Secor were a pleasure to do business with... As was the Eric in finance... Everyone was professional, courteous and more than helpful...

RichDemarest2013

28 de oct. de 2013

Dayton is a true professional and I would recommend him and this dealership to anyone. The others on the team were professional and friendly. The follow-up was excellent. Dayton also has set me up to attend a class to sync my ride. He has explained that to truly enjoy all the features built into my new ford I need to be able to use them. Thank You DaytonRegardsRich

Polipl

21 de oct. de 2013

Not recommend no no no no no no no.Before all document was done sales person promise me some thing, when I got over ther he told me that he not promise what I am saying but some thing different

dracotw17

21 de oct. de 2013

My experience at Route23 Auto Mall was GRAND! . I had the privilege to work with two Sales specialist, Carey Lutz & Bob Whetham and let me tell you this was the dream team of sales. The entire process of purchasing my brand new 2014 Ford Mustang was a walk in the park. Very courteous, respectful, knowledgeable professionals that made the sale a breeze. The finance team was outstanding. No haggling, no bs, no strings attached. We came to a deal in less than 30 mins and off I was driving in my awesome new Mustang. We will be back after 6 months to pick up another vehicle. I strongly recommend anyone looking for a car\suv to stop by or give these guys a call. Ask for Carey or Bob. Both are A class with a capital A. You will not be disappointed. SignedA Very Happy Customer

sorebikr

18 de oct. de 2013

Overall I would describe my experience with Rt 23 as..."ok". I'm pretty surprised by all the 5star reviews here and I'm left feeling even worse about my experience since it appears they're capable of doing much better. I was there looking for a used truck. Found exactly what I was looking for even though I've never bought used before. Part of the sales pitch explained how good their service is, and how thoroughly they inspect and service all their used vehicles. Sounds good, so I got ready to take it for a test drive. Sat down, started it up, tried to pull out of the parking spot...the power steering was broken. Things happen. I wasn't upset.Came back a week later after they made the repair and took it for a test drive. All seemed well so we agreed on a price. Then they tried to say they didn't offer a warranty on this vehicle despite the large sticker in the window that says it has a warranty. Unimpressed a 2nd time. Then had to wait for the business manager to finalize the paperwork Was kept waiting over an hour despite it being relatively late, and the place was pretty empty. When shown into the manager's office there was no apology, or explanation. He didn't even look at me, or introduce himself,s hake my hand etc. I still don't know his name. We finalized the deal and I drove off. Saw there was less than a 1/4 tank of gas. Unimpressive. 24hrs later we turned around and drove back to drop off the truck. Had another significant problem that needed to be repaired. So much for their expert vehicle inspections. Normally all of this would warrant a 1 or 2 star review but in their defense they did a few things right. Bob was very nice to work with and probably the only redeeming part of the deal. They did honor the warranty and made the 2nd repair without hassle or argument. And they did offer a fair price on the vehicle. But overall, when you're handing over tens of thousands of dollars, and there are many many Ford dealerships on rt23 alone, you should expect more. After writing this, and not posting it, I'm glad. Because after a week, the original problem is back again. They were supposed to call me four days ago to discuss, but that never happened. We're down to 1.5 stars.

frankbigt

16 de oct. de 2013

Dayton is a very good sales person and caring for you as buyer of a new car. and call backs to help set up MyRIDE.COM he is a grate help.

tjoesterle

10 de oct. de 2013

Going in to buy our new car we had many concerns and trepidations, however, once we met Dayton many of our concerns were alleviated. He was not "pushy" at all, rather he was attentive, personable, knowledgeable and fair. He tried to meet all of our needs while at the same time answering all of our questions. His salesmanship and his willingness to understand us and work with us is ultimately what kept us at the dealership and eventually led to us purchasing the car. We would , without a doubt, work with him again and/ or refer friends to him. We were very pleased.

Royvaughan

6 de oct. de 2013

Dayton is excellent very knowledgeable about the ford products. He is very friendly and personable. I would recommend him to my family and friends. He answered all our question in a professional way. Great guy.Roy & Sue

RFH09

3 de oct. de 2013

This past Saturday my wife and I visited Rt 23 Auto Mall in Butler to see about trading in our 2008 Nissan Rogue. We were greeted promptly by Mr. Dayton Lau as we arrived at the entrance of the dealership showroom. Dayton sat down with us and spent time patiently answering all of our questions and addressing our concerns about replacing our vehicle. We were made to feel very welcome, and at ease as he helped us decide our options. I have been to many different dealerships, and have dealt with many salespeople over the past 30 years, but I have to say that Rt 23 Auto Mall is without a doubt the best car buying experience I have ever had. I have to also say that the reason I feel this way is because of Mr Lau. Dayton made us feel like we were the most important people there that day. We left the dealership feeling much better then we started out that day in our "new to us" 2010 GMC Acadia. I highly recommend this dealership. Give them a chance,and when you get there look for Dayton Lau. You will be very happy that you did.Ron & Doris Hild

Jacquie25

3 de oct. de 2013

My husband and I went to Route 23 Ford to look at both the Explorer and Edge. The receptionist asked for the next available salesman to come to the floor and that is how we ended up with Steve Secor. Steve asked us what we were looking for in a vehicle, who would be the primary driver, how many kids we have, are sports part of the mix, etc. By asking us all of these questions he was able to give us the pros and cons of each vehicle. He then explained the different packages that were available and roughly where that would put us payment wise. My favorite thing about Steve was that he was not pushy in any way. Our needs were his concern, not the sale. Ultimately, we decided on the Edge, but did not purchase that night. This was simply because we didn't care for the colors that were available and because we couldn't decide on which options we wanted. When we left, Steve simply said thank you and if you have any questions, please let me know. Even after leaving and not going back for approximately another 2 1/2 weeks, Steve still was not pushy. He called to let us know they received more inventory and asked that we let him know when we would like to come in again. The evening we went back the first thing Steve said was "Thank you for coming back". We narrowed it down to two cars and Steve in great detail explained the differences and gave his opinion as to which one he thought we should purchase....................price was not a factor in his opinion. The price was right where we wanted it to be. This was on a Saturday afternoon and on the following Tuesday evening we picked up our car. Needless to say, Steve went over everything with us from front to back and said if we forgot something just give him a call and he'll explain it again or stop in. We absolutely love the Edge. Generally speaking, we love the Ford product line. We highly recommend Route 23 Ford and specifically Steve Secor. An all round nice guy, friendly, great personality, very informative and high attention to customer satisfaction!!!!!!

KevinSalsa

28 de sep. de 2013

The reason for my visit today was to explore Ford as an option for my first car. I knowingly visited on the last day of the month, which is the day sales quotas for the month are due, to see how they treated someone just beginning the process for buying a car. I expected an attitude of dismissal and scorn, which were evident at the many other dealers I visited today. Instead, Route 23 Ford and my contact there, Dayton Lau, expressed a very different attitude, one of service and respect. Dayton was intelligent, highly professional, frank, and informative. I know I have an unusual method of buying, but I know that all customers want that kind of contact that I had with a dealer. Route 23 Ford and Dayton Lau delivered. -Kevin

peg51631

26 de sep. de 2013

My dealings at your dealership with Dayton Lau were all very positive and friendly. Dayton answered my questions to my satisfaction and made recommendations that fit my needs. mtroast

Tammyst21

23 de sep. de 2013

Our overall experience at Route 23 Ford, was by far an outstanding one! We came in with a 2004 Dodge Caravan and left with 2014 Ford Explorer!! Never did it cross my mind that we would be leaving with a brand new vehicle. What a blessing it was for us!! We dealt with various individuals like Julian from finance who sat down with us and answered all our questions and took his time out to inform us of which option would work best for us considering we didn't have an appointment. We were than introduced to Dayton! What can we say about him. He was one intellectual individual and very informative, about our choice of vehicle. He took the extra time out to explain things that we weren't familiarized with. He demonstrated how much he likes what he does and also about satisfying us as his customers. I would like to thank Dayton along with Julian and General Manger Wayne for making this experience one we will never forget!:) P.S. Thanks for the gift!!!!:).....you guys were the best!! Need I say more!!!!

joecura

21 de sep. de 2013

the whole experience at 23 ford was great. Very nice facility and everyone there was so nice and friendly. Dayton, our salesman was great, thorough and to the point. He listened to what we wanted and made it happen. The whole process was quick and painless, from sales to the finance dept. we are very happy with 23 ford and will become lifelong customers.

rgordondvm

4 de sep. de 2013

What a pleasure! I had been to other dealers, uncertain of which model to choose, but knew from past experience I wanted a Ford made product. Start to finish Dayton was professional, helpful in selecting my vehicle, open and communicative, and willing to go "the extra mile" to earn my trust and respect. By nature, I am direct and deliberate. Dayton understood and proceeded in a manner to expedite the selection and contract. He repeatedly went out of his way to answer questions and make me feel comfortable with my selection of the vehicle and the dealership!As like many people who approach the purchase/lease of a vehicle with trepidation, I was thrilled that this was a no nonsense, efficient, and pleasant experience. The dealership was clean, people very friendly, and I will strongly recommend the dealership and Dayton to others for their next vehicle!

mircar

31 de ago. de 2013

To my amazement I was very skeptical about visiting "another" Ford dealer after visiting Wayne Ford the day before. The visit with Wayne Ford was one of the worst sales team I ever witnessed in a business. I have been a sales and marketing man myself for 13 years, so I know what it takes to be a sales team leader and player. When I first visited Butler Ford, the inside appearance is a nice and clean . My wife and I were like two foreigners in big place. We asked to view the used F-150 Trucks and were directed accordingly. Once we decided which models we narrowed it down to, we returned to the front desk where we were greeted and assisted by a charming front desk gal as we waited for her to call for a sales representative. This is where we met Dayton Lau, a true professional and salesman. Well groomed and charming. As he introduced himself, he carefully escorted us back to his desk area and went to work diligently looking for the trucks we expressed interest in. Carefully discussing the truck options and their histories, it was off for a test drives. His courtesy and respect to pull the trucks up to the front door were unnoticeable. This is where a salesman is thinking outside the box for the customer while the customer is just...well just plain "thinking" of which car they want. My wife and I tested the two trucks. Dayton's patience and courtesy were always on stand-by and ready to assist us with any questions as they entered our minds. After driving the two vehicles, we decided to purchase one. My overall experience with the Butler Ford sales team was very pleasant. They very entertaining and always demonstrated the up-most professionalism. We truly valued our buying experience with Butler Ford and were VERY grateful to walk away with a truck I will surely value and drive for many years to come. I highly recommend Butler Ford for purchasing a new or used car. If you're looking for a "people" salesman, ask for Dayton Lau. While I believe all the salesmen at Butler Ford are qualified and professional, I was truly grateful to experience this treatment first hand our salesman Dayton. Happy driving!

steinj

15 de ago. de 2013

As a repeat customer of Rt. 23 Automall, I can say that in the 40 years I've owned Fords (my first was a Mustang fastback in college), that the sales and service departments are first class. I lease 2 vehicles every 3 years and I have never had any complaints with the maintenance of the vehicles and usual the service takes only a few hours, if that long. But everything starts with the sales dept. and Steve Secor, the sales professional who assists me, is courteous and friendly, whose first priority is the customer. And, he's not satisfied until the paperwork is completed with perfection. I would recommend to anyone that if they want to know of a car dealership who treats their customers fairly and with respect, I would be happy to give them Steve Secor's business card.

jtg973

13 de ago. de 2013

The dealership staff were very friendly. The got me exactly the truck I wanted for a great price. The also explained an help with setup of all the accessories that came with the truck.

AGreenle42

6 de ago. de 2013

I went to this Ford dealer after hearing amazing things about their service department. Mike was a friendly and knowledgable salesman without any of the usual over eagerness you might expect. He helped me get a great price on my car and an awesome lease price. Highly recommend this dealer!!

rfaber

1 de ago. de 2013

I called in to schedule a test drive while on the way to the dealership with the intention of replacing one family car with a new Ford Explorer. They had someone greet me at the door and were ready to test drive within minutes. On the way back I spied a left over Expedition with a nice discount attached and decided to look at that as well. Long story short we went home with two cars. The owner and sales team were excellent and very fair on my two trade in cars as well. I would highly recommend this dealership to anyone looking for a fair deal and excellent customer service end to end.

Crimson0002

11 de jul. de 2013

My Fiancee went there to purchase a new SUV. This was the best car shopping experience we have ever had. Everyone was friendly, the owner was personable and our salesman was very upfront with us. The Finance Manager fought hard to get us the best rates! I can't say enough!

dspeck719

16 de jun. de 2013

Got recommended Route 23 AutoMall by a relative. I called to make an appointment for a meeting and test drive. I arrived a couple hours later and had my test drive in the car with all the features I wanted, quickly came to great price. In all I called them and 6 hours later I had a great new car that I am extremely happy with. It was a great experience, I would highly recommend this dealer.

ericborim

30 de may. de 2013

I sought a 2013 Taurus SE on cars.com. When my search led me to Rt. 23 Automall, I was directed to the sales associate, Steve Secor who was both cordial and knowledgeable. We were able to reach agreement on a fair price with only minimal give and take. He didn't do the "Oh buddy, you're killing me!" dance one might expect from a "car salesman". Instead, I was assisted in many areas of the sale by the manager, James Kim, the finance & insurance manager, John Sweeney as well as the general sales manager, Joe Navarra who agreed to tow in and purchase my used 2008 Chrysler 300 once it was running again (a courtesy refused me by Chrysler when they learned that I couldn't afford a new 300, even though they had appraised it for $3,000.00 toward a trade-in) Joe said "You're our customer, we'll take care of you". What more can one say?

GeraldFalotico

6 de may. de 2013

The sales staff went out of there way to assist us in any way possible. Once we finally made the decision to purchase the used car the paperwork went quickly and seamlessly. We had two minor issues with the vehicle and the staff quickly took action to correct the issues and finish the sale.

Rafael1M

6 de abr. de 2013

I was referred to Route 23 AutoMall. At first I was hesitant as I live in New York City and it was an hour commute but I am frequently in the area on business and decided to check it out. From the moment that I arrived I was greeted by Lenny a courteous and incredibly helpful and knowledgeable individual. I was then introduced to Mr. James Kim the Manager who sat down with me to determine the type of car that I wished. I had already done some preliminary fact finding and knew what I was looking for. Immediately Mr. Kim showed me a car that was exactly what I was looking for.The process continued with their finance department where I was greeted by Mr. John Sweeney who made the finance aspect of the deal a breeze.By the way, I purchased a fusion SE with a luxury package and could not be more pleased with my car.I highly recommend that if you are in the market for a car, you contact Mr. Kim at Route 23 AutoMall they certainly know what customer satisfaction means. Rafael (New York City)

Sweenlife

12 de mar. de 2013

Quality Assured, StressFree, Country Club like, Car Buying Experience like no other! Nevertheless they present a Great Team of Finance Guru's! Thanks Again Guys

memom529

27 de feb. de 2013

HORRIBLE. I was told that my credit was not good and given an off the wall high price for a Fusion lease. Less than a half hour later my phone was ringing off the hook and all of a sudden my credit was just fine and the price went down by $50 a month. Not long after, I received another e-mail telling me that if I got there tonight, the price was even $10 less a month for a Fusion SE. It was the color that I preferred, but I ended up getting a more loaded Fusion at Rt 46 Wayne Ford (THE REAL WAYNE FORD) for the exact price that they quoted me and without the hassle. I will not name the salesman because I actually like him as a person and I think he should leave this G-d awful dealership and head to Rt. 46, the REAL Wayne Ford.

Margaret Dimovski

25 de ene. de 2013

My brother interacted with Scott in conjunction with St. Joes church raffle and highly recommended I contact him when looking for a vehicle. Before I had a chance to call, Scott contacted me and invited us to Rt 23 Auto Mall. We met on 11/12/12 and after speaking with Scott on our needs for a 2013 Ford Fusion SE & he had Glenn Banstra take us for a test ride. As they say, the rest is history. However, the in-between was, without exaggeration, the most pleasant purchase I have ever made. Glenn kept me posted on the progress of the vehicle and was extremely accommodating for the pick-up with our busy schedule. Glenn is really an asset to this dealer and the FORD brand.My grandson is estatic and looking forward to returning to RT 23 Auto Mall dealership for the class offered on the third Saturday of the month. I also want to say a word about the vehicle. It has a luxury feel, a sporty look and the room for a family.I can't say enough about the fabulous consideration and customer service. The location is a bit out of the way, but definitely worth the trip.Thanks to FORD for the rebates which permitted me the options I wanted for my grandson.

CrystaFocus

25 de ene. de 2013

I purchased my ford at 23 automall in 2011 and have getting my free oil changes done. The girl at the desk is friendly, and is always smiling. They had pink windshield wipers for sale to support breast cancer awareness, and the team changed my oil quickly outside while we chatted about the wipers.

Mary Frank

14 de ene. de 2013

Yes had a great experience with sales associate. Very knowledgable and helpful. Friendly environment to do business. I have purchased my new Ford Edge. would highly recommend Route 23 for you to purchase your next Ford.

Gary Lisa

22 de dic. de 2012

I was totally impressed with the extensive knowledge James & Lenny have with the Ford line-up. Thanks to James for finding me an Awesome car at an Incredible price! His integrity will keep me as a Loyal Customer for years to come. :-) GWL

sportswestie

11 de oct. de 2011

This is the first time in a very long time that purchasing a new car was fast and easy. The sales specialist is professional in both appearance and presentation. He knows the Ford product and explains it well. Overall an excellent experience.

crinket

22 de ago. de 2011

Horrible experience. This so called NEW salesman Rich knew nothing about the used vehicle I was there to see. I had spoke to him on the phone a few times to try and get as much information about the SUV. You'd think he would have made a point to find out all the details.I told him I need to know that the tires have very good tread and the response was that they must be good because it passed their whatever point inspection. So I decide to go see it. What a waste of my time. This SUV needs tires now. Oh, and it would have been nice to know the body damage on the side of it!! Oh wait, this guy admitted to never really looking at it. So let's take it for a ride he says. I was hesitant but figure I was there and I'd go ahead. OMG... I pressed down on the brake and it goes almost all the way to the floor and barely stops for a red light. He tells me it must be that I'm not used to this vehicle. Ok, I know what brakes are supposed to do and certainly not be so soft and low. I check the brake pads through the wheel when we get back and they are very low. What a joke, what a waste of time!! Then they try to low ball me on my trade in!! I got $3,000 more at a different dealership so it's just another thing on a long list of why staying away from this dealership is the only good idea!! They should be ashamed!!

brookeann

11 de mar. de 2008

This dealership went above and beyond in there customer service!! There service department is wonderful as well when I needed them.