Tina96

25 de ago. de 2016

I cant say enough about this place and all the sales guys, etc. They go over and beyond to make their customers happy! They try their best and beyond to help anyone to get affordable car that they can call their own. I will always recommend this place to anyone who is looking for a vehicle and great sales guys......I had several cars from here and as of this review I just became a proud owner of 2015 brand new, fully loaded Sentra SL...cant wait to pick it up.

Penelope2013

24 de ago. de 2016

Everyone was very friendly and courteous. They were very thorough and willing to accommodate my needs. They made the process of leasing a vehicle very simple.

Johnathan Pieri

6 de ago. de 2016

Dennis was great and got me into my nissan that day with a great deal. I would recommend anyone who is looking for any nissan or ford to go here. Ask for Dennis.

Mrs.S80

3 de ago. de 2016

My husband needed a new car since our old one finally broke down. We live on a mountain so we needed a car that would make it up here especially during winter. We went to Route 23 Automall which was recommeded by a friend. The people were very nice and helpful. Shout out to Mike L, Richie G and Chris L for making the process easy, quick and painless. These guys really took care of us. I highly recommend this place.

Dponte

20 de jul. de 2016

I have always disliked the new car purchasing process but at Rt 23 Automall my sales representative made the experience very positive. He was helpful,courteous and listened to what I wanted. He made good suggestions and was very knowledgeable on the brand. I wound up purchasing a car that totally met my needs even though it was not the model I went there to see. Overall I would highly recommend this dealer as a great place to purchase a new car.

JL 2016 Sentra

31 de may. de 2016

Craig Van Baulen and Harold Vargas were terrific to deal with concerning my lease. No problems, no worries everything was taken care with the highest degree of professionalism. This is our eighth vehicle lease with Rt 23 Nissan and it was our BEST experience. They will be seeing my wife and I for our ninth. Mr. Barna should be very proud of these two fine gentlemen! Many thanks!

Grecco9598

30 de mar. de 2016

I must say I was very nervous about going to purchase a car, but once I was at Route 23 Auto Mall, the nervousness went away. P.J. was my salesman. I told him right up front I wanted to purchase a used car and told him how much $$ I had to spend. He went above and beyond to show me cars that were within my budget. He was so very patient with me, with all the questions I had to ask. The overall friendliness of everybody at this dealership was wonderful. Rich Garcia in finance was also very helpful in explaining the warranties. Bottom line, I got a 2014 Nissan Versa and could not be happier. Thank you P.J. and Rich for making my experience painless.

9ThSentraRocklandCty

28 de feb. de 2016

3rd Nissan I am buying from these guys. Eddie Cordero and his Manager Craig VanBaulen put together another great deal, no BS, no games which I appreciated the most. I am not a big fan of car buying but they were able to "almost make it a pleasant experience". They provided what seemed like a fair price for the Nissan Sentra I wanted. I took a couple days to research a little more and discovered that once one adds in the tax, registration and title fees, and all of those other fees (some dealerships have more of these than others) the price was well below several of the other dealerships in the area. Once I figured out what a great price I was being offered here, I jumped on it. Once I pulled the trigger to make the purchase and picked my color, Eddie Cordero and his team made the paperwork and financing portion painless. I highly recommend these guys.

Victor62

3 de feb. de 2016

I bought a ford f150 from rt 23 auto mall and had a very good experience I love my truck pj flattery was my sales man he was very good and everyone else I delt with was very good I would recommend them thanks guy love my truck!!

wjm2

20 de dic. de 2015

Searching for a family car and Route 23 Automall was the right fit. This was the first Nissan I have purchased and my family is very much enjoying the new Sentra. I sat down with the Finance and Manager, Fernando Pena, and he gave me the best possible payment method that was affordable to me. With the payment plans that were available to me, Fernando discussed every important and tiny detail; leaving nothing out. Feeling confident with the overall thrilled satisfaction of my purchase, I happily recommend this automall.

ms13

9 de dic. de 2015

Yesterday I leased a 2016 Nissan Rogue from Rich P. and had an excellent experience. Extremely professional, ethical and at the same time had very competitive pricing. Friendly, organized, knowledgeable and far better in all aspects than other dealerships I visited. A++ rating.

Nfreeman3

28 de nov. de 2015

I am a returning customer 2-1/2 years ago I bought my 2011 Ford Explorer and had great service. Today I bought my 2016 Nissan Rogue and received the same excellent service. I had the pleasure of having another GREAT experience. I WILL DEFINITELY be returning when I buy my daughter her first car next year. GREAT people with GREAT service. I Highly recommend Route 23 Automall!!!

loyal nissan family

14 de nov. de 2015

Just purchased a new 2016 maxima and the dealer experience was wonderful. Our salesman Cory G. was great. He was very helpful and patient with us. We also met the owner and general manager who were also amazing. Our experience was so pleasant that we believe this will be the start of a great relationship. We would highly recommend this dealership to those who want an easy and satisfying experience, hassle free. Thank you again Cory and Route 23 Auto Mall!!!

KelandGene

13 de nov. de 2015

Wholeheartedly recommend this dealership! We had been at another dealership and dealt with an overly pushy salesperson who left a bad taste in our mouth. However, from our first interaction with James and Rick, we had an entirely different experience and felt like we were in good hands. Buying a car can be pretty daunting but both James and Rick put my mind at ease. They earnestly asked what I was looking for and put no pressure on me to purchase the car after I test drove it. James processed some numbers and had Rick present them to me. I told them I had to sleep it over and talk to my wife about it which they said made sense. Once I agreed to buy the car, Rick showed excellent customer service. He addressed all of my questions and a couple minor issues with the car were quickly corrected. He proactively asked me for information ahead of time so by the time I got to the dealership, the majority of the paperwork was already done and I only had to go in the Finance office and sign some papers and was off the lot driving in my new car. Rick also checked with us after the purchase to make sure the car was still meeting all of our expectations and that we were satisfied. I will certainly go back to Rick and James when I have to buy a car again.

Ms.LS

12 de nov. de 2015

I had the nicest experience at this dealership. Ricardo Mostacero. my salesman was knowledgeable and very helpful in making a decision. The car purchased, Nissan Rogue, is everything he said it would be and more. Everyone here made purchasing a car a pleasant experience instead of a dread. Would highly recommend and will be back.

TJflux

21 de oct. de 2015

My last vehicle was purchased through Route 23 Nissan in Butler, NJ. I had such a great experience that when I needed to get a bigger vehicle I went there again. I love my new Nissan Frontier. I will continue to do business with Route 23 Nissan for as long as I am in New Jersey. I highly recommend them and my salesman Carlos Santamaria. Great experience. Can't say enough.

Cassandra baby girl 1125

13 de oct. de 2015

I must say I had the best people help me thanks to Wayne ford who pushed me too get in the car same day Bob who introduced me too the car and p.j with his perfect service of laughing and joking the whole time !! I must say I had very good experience and they are my crew I brought the 2014 nissian Altima 25,000 miles with my payment arrangements I asked for with 2000 down

Melvis33

30 de sep. de 2015

Carlos and Richie were more than helpful! I needed a vehicle the same day, with financial restraints, and they made it happen. Went in with hopes for a certified used, walked out the same day with a new Nissan Versa note. Friendly, funny, helpful and I definitely will be going back for any vehicle needs!

Mikeyzzz

30 de ago. de 2015

Received exact car looking for was very easy and simple had no issues all sales people were very helpful would recommend your dealership to friends

Unhappy Customer

5 de ago. de 2015

And even more unbelievable that there's any positive reviews about their service. Stay away from Lyndsey & the Nissan Department. Don't expect any calls from her with updates and don't expect your vehicle to be done anytime soon. I used to have positive dealings with their service, but something went terribly wrong along the way. Either she isn't providing the customer support on any level or the service mechanics are to blame. You've been warned......

agratereaux

13 de jul. de 2015

I am truly blown away by the service at Route 23 Automall. After shopping for a few days and being treated poorly at other dealerships, I went to Yovanny Tamargo expecting yet again to receive the same lack of honesty I had received thus far. To my surprise, Yovanny, Richie Garcia, the manager Craig and the entire team here, made sure that I got the best deal possible with my small budget and truly went above and beyond so I could get the deal on a credit that I am still working on building.I can't thank you all enough for caring so much, especially for the wonderful thank you note Yovanny sent me (who does that anymore?!) and follow ups to ensure my satisfaction.Needless to say, I am already sending all my friends here and spreading the word...

CREDIT CHALLENGE CUSTOMER

27 de jun. de 2015

I went to 2 dealers to buy a car but after I told the salesperson that i had issues woth my credit their attitud changed.. The no longer had a smile on their faces and the treatment changed completely.. just before giving up i decided to give rt 23 Nissan a chance and thank God I found the wright place and the wright people to deal with.. I told Yovani from the start about my credit situation and he told me NO PROBLEM WE GOT YOU!! He showed me the car I wanted and then he got the finance manager Richy, Richy told me, DON'T WORRY ABOUT THE PAST, TAKE CARE THE PRESENT SO YOU CAN HAVE A BETTER FUTUTRE.. That made me feel that there was hope.. In no time the both came came back with a final credit approval and at a payment that i was very confortable with..THANK YOU GUYS FOR THE DEAL AND THE TREATMMENT..

sword80

26 de jun. de 2015

Route 23 Nissan is a great place to buy a car. PJ Flattery is the most honest/funniest/best salesman. We live in NY and we went to almost 10 Nissan Dealers in NJ,NY,and CT, but could not get any deal done until we went to Route 23 Nissan. PJ went through all the informations clearly, and we ended up with a new 2015 Nissan Rogue SL Premium. There was no hidden fees and everything were straight forward. The price we got for the Rogue is the lowest by far compared to any other dealers. Some dealers will only sell the car to you for the specific price if you finance though them and is kind of annoying.We love our new Rogue, and I would definitely recommend any one to go to this dealer. Look for PJ Flattery. He is an awesome salesman.

Hugh Not Hugo

31 de may. de 2015

Bought a truck from this dealership 9 years ago. Bad experience then. Even worse this time (why did I listen to my wife when she suggested I give them another try????). Bought a 2015 Frontier for cash. They did not have a bedliner installed in it but assured me they would install it the next day so I could pick it up on my way home from work. First mistake I made was signing the paperwork before I saw the truck. I questioned why the mileage on the truck was not what I signed for and the salesman tells me that they had to drive it to Fairfield to get the bedliner installed. I was pissed right there, but it was late and I needed to get home. Looked at the bedliner and saw that there were holds in the bedliner to expose the tied down hooks. Salesman shows me that there are these plastic plugs that you are supposed to snap on when the hooks are not in use. Two of the xxxxx were plugged - two were exposed. I tried to remove one of the plugs but it would not come out. Salesman tried using the truck key to pop out the plug. It doesn't come out. At this point I am really, really mad - but also tired (it was now close to 7:30 pm) . I leave. Driving home that night I get even more pissed because I see hand prints on the interior and dirt on the window. Who cleaned this truck? Obviously no one. The next day, I take my old truck to work and am so furious over this rip off, I call me wife. She discovered that the bedliner they installed is some cheapo piece of crap they sell in auto parts stores for $175. I had agreed to split the $400. with the salesman, so now I see they actually had the nerve to clip me for $25!!!! My wife calls the dealership (I'm at work and can't talk - and I'm also so mad I shouldn't talk!). She ended up talking to the sales manager (Craig) who gave her an incredible b.s. story but finally agreed to get us the correct Nissan bedliner. She ends up going back to the dealership with the truck and waits while they install the right one. But, she forgets to mention that the truck was dirty. Meantime, I am thankfully driving my old truck (which I ended up wholesaling out to someone for $1500 more than they offered me for a trade - so much for them giving you 20% above what it's worth!!!). I drive the new truck on Sunday and put a package behind the front seat and find cigarette ashes back there. UGH!!!! I call customer service on Monday and complain about the cigarette ashes, she puts me on hold and tells me she just spoke to the dealer manager and he ok'ed letting me bring the truck back in and they'll clean. And, when was THAT going to happen since I work six days a week, 10 hours a day? The next day the manager did call me back and asked me what the problem was. I tell him and he says bring the truck back. I tell him how about you clean the truck BEFORE you sell it? So, what was that all about? Did this girl in customer service give me a B.S story about the manager or is the manager too much of a bozo to know who he talked to? Or are there just so many problems in that place that no one can keep anything straight? But...we're not done. 28 days into my 30 day temporary registration & plates my wife calls and no one at the dealership knows anything about where my actual plates are. The girl at the front desk actually has the nerve to say, "Well, we have until midnight of the day it expires." Rude doesn't even cover what I think of that! So, on day 29 I call and tell them that I am going to stop by the dealership and pick up my plates. And, if they are not there, I expect a loaner car to be available for my use until they can get over to DMV. The girl says, "Oh, we can't give you a loaner car," So I say give me the dealership manager. I get his voicemail. In the meantime, my wife calls NissanUSA and places a formal complaint. They give her a case number and also offer to transfer her thru to the dealership so that she can warn them. She says ok, but Nissan 23 never answers the phone. My wife then gives me the sales manager Craig's cell phone number. I call and ask Craig where my plates are. He says, "You have to understand we've had a change in people around here and things are messed up." I said, "Regardless..." and he cut me off and said, "There's no regardless!" I said, "Yes, there is. Your people are incompetent..." and he hung up on me before I could say anything more. HE HUNG UP ON CUSTOMER!!!!!! I guess they got my money - so who gives a crap about me! An hour later I got a call from Craig - my plates are in. No apology. I stopped there on my way home from work and the girl at the counter knew nothing about my plates. I took her at least five minutes to find the, I was happy to see that DMV corrected the spelling errors on my temp paperwork. I didn't say a word to anyone there - I just left. I hope this review will stop people from giving this HORRIBLE ON ALL LEVELS dealership any business.

muranoguy

20 de may. de 2015

I strongly recommend rt 23 nissan for your car purchase.. I got a quote from True car went to another dealer and they did not honor the True car price then when to rt 23 nissan and in no time we made the deal. . Thank you Steven to make this deal hassle free and thank you to Richie in finance to get me a great interest rate on my loan and make me understand that by purchasing prepaid maintenance I can save A LOT OF $$$$$..

Mike

5 de ene. de 2015

Purchased a 2012 Nissan Frontier new in January 2012. Brought to dealer with Transmission concerns, and that Braking seemed weak. Mark Bader [service manager], said everything is normal on several occasions. Three separate mechanics at three separate facilities noticed that Brake Rotors were rotted out and needed to be replaced. Vehicle had 33,000 miles on a 36,000 mile warranty. I was told that I did need front and back brakes, and rotors. but it would be at my expense, and the wear was normal for the mileage. I always thought Nissan had a good product, but if this is how they train there service personnel, I would stay away from Nissan, and definitely avoid this dealership. What good is sales without proper service.

Srinivasan E Periasamy

7 de dic. de 2014

Route 23 Nissan is in the True Car Network. I have generated a True Car certificate (who guarantees savings) and went to this dealer. First of all, they were showing me a demo which was of not my option (Rogue with SV family package with dark interior and multiple exterior colors choice). Then they said they will locate me a car and asked me to confirm the price. From the true car price, how much they could add up, they were trying to do so and trap me. I was straight forward and informed them that i could not pay a single penny more than true car price. During my third visit on Black Friday, Nov 28, 2014, they agreed for the true car price and signed out an buying order agreement that they will locate a car within 2 days and they will call me to update on the status by Dec 01, noon. I have paid a deposit of 300$. But, i have not received any call till Dec 01 evening. Hence i have called them for the follow up. On a single sentence, they have concluded that they cannot locate a car and informed that they are going to refund the amount and kept a period. I told them the offers end by that night, hence i asked them to consider the same booking date and locate me a Rogue without family package which is common and easily identified. But the sales consultant- Albert Chak (whom you could catch in call 1/8 chances) informed that all offers ends by that night and i need to talk to his internet sales manager and he directed the call. The internet sales manager routed the call to Sales manager. Sales manager was so tough and informed on the first sentence that they cannot locate my new option too and informed me that they would initiate a check for my deposit refund. The program differs from next day and asked me to contact next day to discuss on the price.Next day, again i have tried to reach their Sales Consultant, Internet sales manager, Sales manager. No one was answering. Finally i have reached out to their General Manager who in turn was again iterating that they cannot locate a car which is not their stock and would refund my deposit. They would honor me if i choose any car which is in their stock.My question is "Don't you know that they you cannot locate a car that is not in your stock while you asked me to sign the agreement and pay the deposit? Is that something i have initiated or asked you to Sign? Why you promised and blocked me not to work with other dealers till offer ends on 12/01? This is the first time i am hearing and experiencing Weird for locating a car.Now i am in a position to execute the process of finding a car and dealer from first. I have lost all my offers and loan. The sales consultant who had dealt me was too difficult to catch up. If he is always busy with a customer don't they have other employees to deal at all. Worst ever that consumer has to follow up with them every time. They promise something in the true car all to ensure a customer reaches their show room.Worst Customer Care. They behave that they donate the car to us. Worst attitude. I personally don't recommend this dealer to any one.

Agnes12345

30 de nov. de 2014

I recently purchased a new Nissan Rouge from this dealer and couldn't be happier with the transaction. Jason McKeown made this actually an extremely pleasant experience and was honest and straight forward the whole time. Go there if you want to enjoy you new vehicle!

PattyCinelli

13 de nov. de 2014

My sales consultant, Robert Davis, is totally worthy of my EXCELLENT rating. I wanted leather seats, he got me leather seats. I wanted remote start, he got me remote start. His professionalism and courteousness was and still is top rate. He has followed up with phone calls and emails to make sure every detail was satisfactory.Thank you! My Xterra is AWESOME!Patty

heavylatin

31 de oct. de 2014

I'm on my 8th or so car from Mike Vorhees. I followed him to Rt 23 and will continue to buy from him. He is honest and straight forward and very knowledgeable about any vehicle I asked about. No high pressure sales. Very comfortable and relaxing, not hectic like some salesman.

Dottygirl

30 de oct. de 2014

Harold Vargas was the rep that helped me today on my purchase, not only he was very knowledgeable, he was very patient and kind with me explaining all the features of the three cars I test drove!!!!!!!Thank you Harold for your excellent service and I will definitely recommend you.

seasor45

22 de oct. de 2014

Hi, my name is Wilfredo Garcia, when I first stepped into Route 23 Nissan dealership, I thought it would be very difficult for me to pick a car to my style and interest. Fernando Pena approached me and by just talking to me, he knew what would best suit me. Once I saw the Nissan Altima he recommended I instantly knew that was my car. Fernando is definently someone I would recommend when buying a car. He is helpful, friendly and a pleasure to work with, he will definelty make you leaving the car dealership satisfied. He does whatever it takes to delight the customers request, you will definently be in good hands with Fernando!

hymeik

22 de oct. de 2014

I came in with a frown on my face. After dealing with Fernando, He put a satisfying smile on my face. He was the best.

Papa2233

22 de oct. de 2014

I want to recommend Mr. Mike Vorhees if you are interested in buying a car. I bought a Nissan Rogue from Mike two years ago and have never been happier. Mike was courteous, honest, and down right pleasant to work with getting a deal done. Everyone at RT. 23 Automall was pleasant and friendly especially Mike!!

Christy16

21 de oct. de 2014

I would highly recommend you ask for Mike Voorhees when you are ready to buy a car. He will work with you in friendly and trustworthy manner. Mike will treat you like family and ensure you are getting the best deal possible. He will do whatever it takes to make sure you are a satisfied customer, which is why his customers come back to him for every car purchase in the future. You are in good hands with Mike!

rdefeo13

21 de oct. de 2014

I have worked with Mike Voorhees on a few cars now and I have to say he is excellent! I would definitely recommend on your next purchase!

nscargrif

17 de oct. de 2014

I was able to trade in my Ford Taurus and for a 2014 Nissan Maxima from Rt. 23 automall. They were able to keep e in the payment I wanted needed to be in. I was also thankful for the friendly customer service. Overall, I was very happy with my experience because their process was convenient and and seamless.

capri8668

6 de ago. de 2014

Route 23 Auto Mall was pleasant when I purchased the lease on my Nissan Maxima, however when my lease was over and I needed to return the car everything was different. I purchased my lease at Route 23 Auto Mall in NJ and then moved to Rhode Island. However when my lease term was over, I returned my car back to Route 23 Auto Mall where I originally purchased the car. Once a customer always a customer, think again! Route 23 Auto Mall lied about willingness of returning out -of-state license plates to the DMV and instead sales person Lenny kept them in their desk drawer. This action resulted in property tax from Rhode Island for 3 months when I no longer had the car. Returning the plates to RI DMV is the only indicator to stop property tax from being generated. I am seeking $148 from dealership to cover the time frame (June August) where I no longer owned the car, but was being charged taxes because salesperson kept the plates in their office and had me believe they were going to mail them back to Rhode Island. When I complained to Route 23 Auto Mall, I was given no consideration by the salesperson Lenny, office manager Wayne, office manager Ruth, and instead treated like a bothersome customer.

libra28

31 de jul. de 2014

Rt. 23 AutoMall exceeded well beyond my expectations with my new Nissan Murano. The most knowledgeable and friendliest staff helped make my car buying experience THE easiest and most pleasant time -I felt no pressure or obligations to buy. I highly recommend Rt. 23 Automall as the place to go for a smooth purchase. Thank you to everyone for making my car buying experience such a wonderful one!

Peter Karis

28 de jul. de 2014

Purchased a 2014 Altima the dealership and all employes where easy and pleasent to deal with and true to there word There was no high pressure like the dealership on route 46 in little falls 23 auto mall is a great place to buy or lease

jimboult

17 de jul. de 2014

Just a note to let everyone know that i am totally satisfied with my experince purchasing me Nissan, from great personalities on staff to decent pricing. i would go back again

cinvin0105

12 de jul. de 2014

The entire process was positive. No hard sale tactics, honored the the advertised sale price, non aggressive finance department, and even management stayed well past closing for me. They went the extra mile, and I have to say that the whole dealership is full of kind, good people

lbreemant

3 de jun. de 2014

Just purchased a 2014 Nissan Altima from this dealership. From beginning to end, this vehicle purchasing experience was very positive and I recommend them highly.

PDeHart

7 de may. de 2014

Thank you for all of your help Rte. 23 Nissan!! I am very appreciative. Thank you Mike Columbrara for all you did to get me into a car where I feel safer in bad weather, driving with 4 children. I am very happy with my Pathfinder. Everyone I met was very kind and courteous from start to finish. Also, thank you to Jeff for taking me on a test drive while I was waiting for Mike. Your respect for a fellow salesman spoke volumes about your character. Paula DeHart

dursot

19 de mar. de 2014

This is my third vehicle either leased or purchased from Route 23 Nissan and my second time dealing with Steve Boxer. The time he spent going over various options between leasing and purcahing was very informative. There was no pressure, no back and forth, just a pleasant conversation. Steve gives you the space you need to make an informative decision.

kmanger31

24 de feb. de 2014

I walked into this dealership, and I had such a fantastic experience that I wanted everyone to know. I am a single girl who really doesn't want to deal with a salesman. Matt Tatalikas was such a helpful, patient, and efficient salesman. The owner Scott Barna runs a great businees here!! He was super helpful also!! When I shopped, it was the middle of February. I had found a car on their customer friendly website. The car I wanted was buried in snow from the arctic winter we were having. The guys plowed snow away from multiple cars. Matt was even out there shoveling snow in his dress shoes in some horrible weather. I could already see the dedication of this dealership. They gave me an exceptional deal without even haggling them. There were no hidden fees. They gave me a great trade in value for my old car. All the paperwork and insurance was handled so quickly. I got out of here in such a timely manner! I would recommend anyone to go to this dealership!! This was such delightful and painless car buying experience!

forever327

15 de feb. de 2014

Pleasant experience and friendly atmosphere. I would definitely recommend this dealership. I am very satisfied with my purchase. Looking forward to driving and enjoying my brand new 2014 Nissan Versa.

kingaf1966

10 de feb. de 2014

great sales and service happy people and knowing a lot about Nissan rouges and all nissans. I am happy to have Nissan rouge under 23,000 dollars . this is my three Nissan rouge. my rating is 5star. thank you rt23 Nissan. from fred g.ulm 2/10/2014

sjobes319

6 de feb. de 2014

From the moment I walked in the door I was taken good care of. From the receptionist to the salesmen and everyone in between. Everyone was very pleasant and answered all my questions. They value their customers time and try hard to get things done as quickly and smoothly as possible. I would and will recommend this dealership to all my friends and family.

jdecarlo1900

28 de ene. de 2014

Working with Matt Tatalikas was great. We've used him twice and both times he has helped us out a lot. It has been a pleasant experience at the automall.

xterrarob

18 de ene. de 2014

I just want to start with if your looking for a truly pleasant buying experience go to rte 23 automall and I promise you a mind changing time about car dealerships.My adventure in the car buying mission began as most...online...I researched what I wanted and who had it.Low and behold rte 23 automall came up with the Nissan xterra pro 4x I wanted,but although I have lived in the area my whole life I never realized they were now a Nissan dealer along with ford.So I called and was greeted by kara who directed me to rich pentony who was knowledgable in the product line and answered all my questions without hesitation.I then made an appointment to go up to them to value my trade,which I was pretty firm on what I would accept for it and to my surprise they came in only alittle short of my number,but with the great price on the new vehicle it was a no brainer that I made it up on the other end.We then filled out all the paperwork for financing and I actually was told this may take alittle time so there is no reason for you to stay here,once all the paperwork is done you can simply come back and sign it and pick up your new vehicle.I was confused,but it was a Saturday so I went with it.Tuesday I get a call fromrich that everything was ready for me and we agreed to arrange the pick up for Wednesday morning.Upon entering the dealership I noticed rich was not there and was informed he was sick so someone else would be taking care of me,this is when the manager craig came over and took the reins.He had steve go over the vehicle,josh transfer my insurance and I then went to finance signed on lines,and then was asked if I had any other questions.I thought to myself this is a great team of guys here...to deliver another salesman's car and the attention to time was refreshing.at hours and out the door with all paperwork done and trade logged in,the thing that took the most time was waiting on my own insurance company to email the new binder so I could actually leave.If you are looking for a new Nissan/ford do yourself a big favor and visit rich,craig,steve,josh&kara at rte 23 automall,they changed my view of the car dealership

Amigo29

9 de ene. de 2014

I bought a car from this dealership and they were really helpful they gave a great price they really wonderful Richard and Craig were wonderful to deal with I really will recommend this place everybody I know

BRodrigues07403

9 de ene. de 2014

PJ provided excellent customer service! He made the car buying experience a pleasant one. He provided helpful information and answered all of my questions; I didn't feel rushed into making a decision. I would definitely refer others to the Route 23 Auto Mall to buy a car.

Bigloaf

30 de dic. de 2013

Had an issue that GM Wayne ford took care of. Great dealership. Worked out a deal that was comfortable for me. Great service. Quick lube is the best oil change deal around.

Hdrew

19 de dic. de 2013

I am very upset with this place. Although I like the truck I purchased they screwed me out of 4,000 dollars and wont give it back. I am try to get word out so maybe someone will help. Email sammielynn14atyahoo.com

fg1000

28 de oct. de 2013

This Nissan promised to email me the quote they never did. Then I spent an entire Saturday there while they calculated the number. Then, because their finance guy was tied up, they wanted me to sign the documents based on what they assumed the final price would be. When I told them that I would rather sign the papers once we actually knew the final price, and if their finance guy was tied up I would come back on Monday, they told me that I was being difficult. I then contacted Newburg Nissan. My experience at Newburg Nissan was perfect. They worked around my busy schedule by emailing me the quote, approving my credit application online and negotiating the final terms over the phone. When I arrived at the dealership, the car was there and was exactly as promised. I was given a full overview of the car, my phone was setup for a Bluetooth connection, and I was out of the dealership with my new car in 90 minutes. It was absolutely worth the hour drive to Newburg Nissan.

Wjjjbarry

11 de oct. de 2013

Everybody couldn't be nicer here. A very pleasant experience compared to other dealers in the past. Highly recommend. From the sales rep to the manager and to finance, all very nice and helpful. !

Barryj4

8 de oct. de 2013

Dayton was extremely friendly and very helpful the moment we walked in. He was a person with us where most sales representatives put on an act. He spent the time to develop a relationship with us and took his job seriously in finding us the best price. It was a surprisingly enjoyable experience.

rolandgardner

16 de sep. de 2013

I went to Route 23 Auto Mall because I had put in calls to various Nissan dealers on Saturday Labor Day weekend and only one person responded, Mr. Wayne Ford.He asked me what I was interested in buying, and said he'd check in the lot and call me back within 15 minutes, which he did to my surprise.I went to Route 23 Auto Mall Monday and Mr. Ford referenced me to Harold Vargas who was exceptional in his expertise. The result was my purchase of a 2010 Muranno with which I am very saisfied.Thank you,Anne Gardner

scancerella

8 de sep. de 2013

The customer service that we received was truly exceptional. They were friendly and curtious along with truly exceptional pricing. We would definitely recommend them to everyone we know.

smatovski

3 de sep. de 2013

My experience at Route 23 Automall overall was great, originally did not think I could get much on my trade in (2009 Rogue) but was ultimately pleasantly surprised with what we were capable of working out. I traded in my 2009 Rogue for a 2010 Altima SL with all the bells and whistles, the staff was very courteous and Dayton was a great help from start to finish. I would recommend anyone looking to get a new or used vehicle to stop by. Just my two cents.

fcifelli

16 de ago. de 2013

The whole car buying experience was a good experience. Daryle and the others treated my wife and me very professionally throughout the entire process. Daryle answered all our questions and came up with other options to attain what we were looking for. The team did not apply the common excessive pressure about signing the work order on the spot; rather, they discussed the various options and allowed us to reach our own decision in a professional manner. We leased our Murano from Route 23 Auto Mall last year and expect to return again when the new lease expires.

tlbutrfly2

9 de ago. de 2013

Amazing Experience! So helpful and I got EXACTLY what i wanted! Traded in my lease early and Steve made it workable and affordable for me!This was for a Ford not a Nissan...there was no option above for Ford

tahern1121

3 de ago. de 2013

hidden charges in contract. led to believe I received a good deal but within 6 months received registration renewal. even though I was charged 104.50 for registration of a new car it turns out they just transferred registration from my trade which cost 4.50 therefore giving dealer another 100.00

hankjb42

2 de ago. de 2013

was recommended to this dealership and was glad i went. very friendly and courteous. i felt they were genuinely there to help me in my search for a new car. steve went out of his way to make sure i got the very best deal i could. I wound up with a car that had all i wanted and needed at a very good price. no other competitive dealer offered the same service and price. and there were some unexpected bonuses added.

kwolf40

6 de jul. de 2013

We stopped at a few Ford Dealerships and were impressed with the professional service given by Matt. He took the time to answer our questions and had excellent knowledge about the vehicle (Edge). We were very impressed with the time Matt took to explain all the vehicle features and made sure we had good knowledge of all systems prior to leaving. My wife and I will certainly share our car buying experience with others and will be back in the future.Once again, Matt, "thank you"!!!

izzypopp

17 de jun. de 2013

This saleman, Matthew Tatalikas, represents the dealership very well by exhibiting professionalism, knowledge, and follow through. The deal was closed with ease and vehicle delivery was as expected. I highly recommend Matt and 23 Automall to my friends, family, and collegues.

GDC27

7 de jun. de 2013

I would highly recommend Route 23 Auto Mall to anyone looking to purchase or lease a Ford or Nissan vehicle. I have just leased my THIRD Ford Escape. My son and my sister have also dealt with this dealer, at my recommendation, and were completely satisfied.Scott Barna, Owner, and his team of professionals make car buying almost painless. Matthew Tatalikas, Sales and Leasing Specialist, spent HOURS with me to insure that I had explored all possible options, and that I was getting the best possible deal that Route 23 Auto Mall could offer me. Scott Barna, Owner, checked on us throughout the entire process to insure complete customer satisfaction. This degree of service is a rare commodity these days. Anyone looking to purchase or lease a Ford or Nissan should visit Route 23 Auto Mall. It will be well worth it!! (They also sell previously owned cars!)

lanco

16 de may. de 2013

I never had a better experience shopping for a car. Excellent service in every way. Harold Vargas our salesman was a pleasure to work with. He was knowledgeable in all aspects . He took his time showing us all of our options and his follow up after our purchase was amazing . He went out of his way to make sure we were satisfied! He even called on his "day off". Now thats service!! Thanks for everything Harold you are fantastic!! John Sweeney in the finance department was great and made the process "painless". Everything went as smoothly as possible and the car was ready faster than I ever expected. I highly recommend this dealership and the sales team.

tmzim120

9 de may. de 2013

there are better dealers out there! look around! don't settle because it is close to your home or work. Don't believe the carfax! Have your mechanic look at the car before you make the purchase.

RobertCafasso

4 de may. de 2013

I brought my Father-In-Law to this dealer because he was interested in purchasing a Nissan and they are in my neighborhood. I Was extremely impressed with this dealership for a number of reasons. First, the salesman, James Christo, was very accommodating in helping him to pick out the right car for him and was extremely knowledgeable whenever we had questions. Secondly, The management that worked on our deal was very honest and forthright. Charlie, the Nissan manager explained all of our options to us in very frank and professional terms, giving us the entire financial picture in black and white. The used car manager, Joe, gave us a very fair trade in value on his trade in, even having a mechanic come out to inspect the car thoroughly.When they quoted us the price for the car in our deal, they inadvertantly gave us the rebate for a Manual transmission. When it was discovered later in our deal, I was impressed with the way it was handled. They never even asked us for another dime, they honored their deal with us, I am quite certain that this would not have been the case elsewhere.Honesty, integrity, professionalism! This is what we encountered at Route 23 Nissan while purchasing a New Nissan.

sbagin

3 de may. de 2013

My experience was great--certainly one of the best I've ever had with a new car dealer. My sales rep, James Christo, was incredibly accomodating, friendly and patient. There was no hard sell, and James answered every question, let me test drive three different models that I was considering, and agreed to a fair price based on the special features that I requested. I'd highly recommend this dealer and sales rep to anyone considering a purchase or lease of a Ford or Nissan.

flashthunder

29 de abr. de 2013

Got a good price on a preowned car with low mileage. The sales person was friendly and motivated. He took the time to show their inventory and I definitely put him through the paces. Rating would be higher, except salesman tried last minute tactics in form of stating that it was dealer policy to charge an additional amount to certify a preowned vehicle at close. Marlarkey. Customers should know that the additional cost of certifying a vehicle as preowned is already built into the advertised price. I did my research and still negotiated a fair price on the car with extra features. The tactic of employing "store policy" to make a bogus charge seem official was not necessary and that's why I have to dock them a couple of points on the rating.

lyons3873

28 de abr. de 2013

Very positive experience. Josh was helpful in finding exactly what i wanted. John in finance was efficient as well. I drove away with a much better car for the price than I ever expected!

csaladin12

17 de abr. de 2013

It was the best car leasing experience I ever had! I would reccomend Route 23 Automall if you are looking to buy or lease a car. John & Steve are great!

SPereyra

12 de abr. de 2013

I have had my family's extra car for the last four years, which was an old, pre-owned Nissan Altima. Buying a car was a totally different and stressing experience for me, considering that I lacked the knowledge one needed to buy a car. Of course my father came with me, but a parent never guaranteed a happy experience. When we went to Route 23 AutoMall, the atmosphere seemed rather sophisticated. But the employees, especially Harold Vargas, were rather friendly. They were not only competent, warm, and inviting, but they created a happy and comfortable environment to be in. Harold is a rather debonair guy, who never gave me or my family any problems. Thank you Route 23 AutoMall, for giving me a rather enjoyable experience!

kat6270

1 de mar. de 2013

The staff was very accommodating and had exactly what I was looking for. They worked with me to get the best financing available. I would definitely recommend this dealership to my friends.

jerron

24 de ene. de 2013

Where do I start? The Customer Service there was FANTASTIC! Any problem I had they knew what to do and how to satisfy their customer. I couldn't believe how friendly the staff were, and the deal they had were some of the best I've seen in years. I bought a used Nissan from them and the process was so smooth. I was able to work out a great deal that seemed pretty fair and I have to say I've been pretty happy about my purchase. Now I don't have to drive my old clunker anymore and I look great in my used Nissan that I bought from them. I'd recommend my friends AND family to the dealership, it's just that good. So what are you waiting for? Get there today!

nicolesmith1133

21 de ene. de 2013

My experience was great from the minute I walked in I was treated with respect. My sales rep Mike showed me cars in my price range. There was never the pressure to buy what I could not afford. No hidden fees either. Took two trucks out ended up with a great certified SUV. I am extremely happy with RT 23 Auto mall. I will definitely be back again to buy my next car and would refer any of my friends.

laps628

27 de dic. de 2012

The dealership wasn't as bad as I thought. Pretty good customer service, they listened to what I had to say and they managed to work the price to my liking. They were really friendly, especially James who worked with me; it was a pleasure doing business with him. I have absolutely no clue what these other reviews are saying; mabye they work for other dealerships... I can't believe these people would say things like that. You all really have to see for yourself, the experience was great and my wife and I were really happy at the end! Great price, great service, great job Route 23 Automall!!

ThinkTwice

26 de dic. de 2012

Bought my 2009 F250 when it was two years old with 23,000 miles. I had a few small issues to be fixed which were the plastic on the rear bumper coming up, power scope mirror not folding and was loose, and a power window that gets stuck going down. When I went to make the appointment I was told that I had the 5 year/60,000 mile warranty and what I needed done was covered, so I made the appointment. Two weeks later I brought it in and got a call back a few hours later saying to pick it up and nothing has been fixed. They said the bumper wasn't covered because it had been hit, it doesn't have one scratch or dent on it and has never been touched which I confirmed with the previous owner. Of course the window worked for them, but not for me later that night. They didn't even take the time to take the door apart to even take a look at the components. I was told the mirror would be $1,000 to replace. They told me that nothing had been fixed because my warranty expired, but two weeks ago they said I was fine. I would have never made an appointment, let alone take it to a dealer to be fixed without it being under warranty. Lucky for me there is an extended warranty on it that all I have to do is transfer over, so they say. This time and the rest of the future I'll be taking it to Wayne Ford.

vdonnelly24

24 de sep. de 2012

My husband and I went to this dealership because we were thinking of purchasing a Nissan and a Ford and thought we could get a better deal for both at one dealership. Well, after wasting about 6 hours over 2 days, we just walked away frustrated. First, I was passed off from one salesman to another. Neither of them had any information regarding the cars on their lot. Freddy had a difficult time locating keys and we only test drove 2 cars. I even asked for a price comparison. Since I had my 18 month with me, I tried to leave when she got antsy. Freddy said that he would get in trouble if he didn't talk to a manager first, but the manager was busy. SO, when I went over to the manager, the manager just said that I could look up the prices online and would not provide the information I requested. I have to say, there was a "sweeeeet" Nissan Maxima that we were going to purchase, but we walked away because of the unprofessional nature of the dealership. Just so Route 23 understands what they missed, I did buy a comparable Maxima at Ramsey Nissan... where they could find the keys to my car!

jim.johnson.980

21 de ago. de 2012

The old bait and switch. They told me we had a deal and then we were $8500.00 apart at the close. In their favor obviously. That was after I went and got my trade in and wasted an entire Saturday afternoon.The original guy I started with was Mike Voorhees. He was okay. When they passed me to some other guy (I forget his name) that is when the nonsense started.The nonsense ended when he said to me, and I quote: I may not hear real well but I know what you told me! Can you freakin imagine? I swear that I was looking for cmaras like I was being punked!!!I think they were actually surprised that I left!I went to Ramsey Nissan months later (after I healed) and got a great deal. Ask for Chuck.

finegirl37

16 de ago. de 2012

The manager started off by saying he had a very long day ,and then got very "insulted" when my girlfriend and I wanted to know the price of the car,not just what the lease payments would be. He said that he felt insulted that we would come into "his" house and question his honesty ,and that if any of the things we were concerned with were in the paperwork..... "WE WOULDN'T KNOW IT ANYWAY".The fact that he had the nerve to say that showed me he had zero regard for our business. I never in my life was met with such unprofessionalism in my life. This by the way was the guy that runs the place, so good luck if you decide to go there. I've heard bad things about this dealership before, but my friend wanted to check it out anyway. It left me feeling pretty terrible. I would say worst case scenario imaginable, come true.

iam22officer

13 de ene. de 2012

i was in the dealership today. i walked around the parking lot looking to purchase a new ford edge for my wife( which i was going to buy cash as i do all my vehicles). i walked around for about 10 minutes and noone was around. i figured maybe they were busy and walked inside. i get inside and there are salesmen walking around and a few other people. but by no means was it busy. two men walked out of the back area and sat down at the large front desk(which i was standing next to) and began talking. one of the men a oriental looking man looked at me and did not say a word and continued talking to the other guy. i waited for a few minutes thinking maybe it was something important. turns out they were talking about a possible deal from the day before. well at this point when not a single person so much as acknowledged i was there i walked out. completely disgusted with this dealership. will not recommend to a single person. its a shame because if someone would have acknowledged me i would have driven the truck home today. cash. oh well their loss. terrible customer service.

BrielleXoX

22 de nov. de 2011

I would not recommend this dealership to my worst enemy! I started my research for a new car here, and at the time, I wasn't even sold on the Nissan Sentra, as I still wanted to at least look into other manufacturers. I came in with my parents to get an estimate on the price of a Sentra as well as the value of my trade-in. The salesperson asked for the keys to my trade-in, and naively, I obliged. I never expected that he would essentially hold them hostage and refuse to give them back, insisting that "we need to make a deal tonight" even when I told him that I was not ready and there was no way I would make a deal that night. I politely told him I just wanted to see the car and get some estimates, but he refused to listen. He was extremely pushy, rude, and had a bad attitude. I left there very upset and angry, and I will NEVER go back to this dealer...even if they offered the same car for thousands less. I never would write a bad review unless I absolutely felt it necessary. Please do yourself a favor and go to Hawthorne or Ramsey Nissan instead. They are much more accommodating, will sit and talk with you without pushing you into anything you do not want. I left those 2 dealers completely at ease and feeling much better with my decision to buy a car.

angel357

27 de oct. de 2011

Sor far so good. I left Route 46 Nissan with a terrible feeling and had my back up when I went to this dealer. Within a short time the salesman comforted me. We struck a deal and I am going in to pick up my car on Sat. I will keep you posted if anything changes. What a difference, do not go to route 46 Nissan unless you want to be screwed and pressured into buying a car. This place was so calm and professional. Again, I will keep you posted on the end experience!

Greene

13 de ago. de 2010

RT. 23 Ford provides excellent customer service. Their sales manager, Scott has been most helpful for us each time we have purchased a car from them. A tip before going in is to research on line on places like Auto Trader and Edmunds what the actual dealer invoice price is so you can negotiate like a professional. I went in prepared with all the pricing and vehicle information I needed. My salesperson Steve gave me no trouble negotiating, everything was very straight forward. Bottom line I got what I wanted with no problem which was surprising for a dealership. Im totally happy with my car and my experience. RT. 23 Ford put to rest my negative perspective on dealerships and turned me into a happy buyer!

maddie6793

8 de jun. de 2010

I shopped on line to get the best price and found out only Route 23 Nissan honored it! They were professional and went somewhere to get the exact car I wanted. My Sales guy Mike was funny and the manager Jeff really followed up. I would recommend this dealership to anyone looking for a "real" deal.

Jeremy7912

29 de mar. de 2010

Both Al, the finance manager and Joe the pre-owned sales manager were arrogant, rude and inefficient throughout the process. Would NEVER do business with this dealership again. Found comparable deals for less but they would not meet the price. If it wasn't for being far along in the process and having to get credit run again, I would have used Ramsey Nissan instead. Do your research before going to this dealership, their prices are not the most competitive and the service is terrible!