rdominicus3

12 de oct. de 2016

My salesperson, Jason Burns, is a great asset to Rowe, he is friendly, knows his product, and goes above and beyond to help his customers. He made this buying experience very enjoyable and helped things go very smoothly.

cebanulis

6 de oct. de 2016

I am a huge fan of Rowe Hyundai and I feel the Elantra is a great valve vehicle. My buying experience in 2005 and Sharon Crossman in the Service Department were instrumental in my purchasing my new Elantra at Rowe Hyundai.

azboozaboo

6 de oct. de 2016

I pretty much knew what I wanted when I arrived and it was refreshing that Larry, the salesman, really didn't try to talk me into something else. He was very courteous and friendly on the test drive. He seemed genuinely enthusiastic about the 2017 Elantra. There was a bit of a wait to get the paper work done, but I think this was because I was the first person ever to lease a 2017 Elantra and pay the whole lease up front. Everyone was apologetic about the wait and I'm sure they worked as quickly as they could. Overall, it was a great car buying experience. I would recommend Rowe Hyundai, in Westbrook, Maine, to anyone.

TaylorP

2 de oct. de 2016

Looking back, I'm blown away (in a very good way) by the whole experience. I picked up my Shadow Black Focus RS on Saturday, 9/17 after 2 - 3 weeks of negotiating. It was ready and waiting when I arrived in Westbrook. I think I was still in a state of shock that I was actually picking up an RS but was immediately greeted upon arrival by Ed Giroux. After having gone back and forth texting and phoning for the better part of 3 weeks it was a pleasure to finally meet him. Ed made the deal happen. He worked with me to get the car at a price I was comfortable with. He was totally responsive to texts, email, phone etc., totally professional and incredibly fun to work with and he knows the car inside and out. Before leaving, his crash course on the key features was effective, efficient and given with military precision. Between working with Ed & Rowe Ford, it was worth the price paid and the 280 mile trip to Maine ...and back home again that same day. I've been buying Fords for 30 years and Rowe is a very impressive dealer both from an aesthetic view and from the way they handled the entire car buying experience after I arrived.I can't stress how impressed I am with Rowe Ford of Westbrook (they have another location I'm not familiar with). Thanks again Ed....

c.moynihan28

1 de oct. de 2016

My mother and I knew that my father has already spoken with Jake and that he was expecting us to come look at a couple cars. When we arrived we had just eaten a huge lunch and were a little goofy and tired. He was so helpful in answering all of our sometimes redundant questions

cmwelch29

29 de sep. de 2016

I found my vehicle buying a very pleasant experience. Dealership was clean and staff friendly and helpful. I would not hesitate to recommend Rowe Hyundai to my friends, family and co-workers.

celticviking00

28 de sep. de 2016

Great car buying experience. I would recommend Rowe, Keith and Wil to anyone looking for a Hyundai product. They were friendly, professional and knowledgeable. They explained things very thurough through out the purchasing process.

relder

22 de sep. de 2016

we worked on finding me the right car, we haggled a little, and we had some fun, because we became that at ease, thank again, and be assured it will not be the last time.

kethir_dlp

19 de sep. de 2016

Came in with one vehicle in mind, ended up with one that probably suited me better at a reasonable price. Took the time to get to know my needs, didn't rush me through any decisions, just showed me options, although I did have to prod a couple times I didn't end up taking any of the options I had to prod to find out about.

bscotte8

17 de sep. de 2016

WE HAD AN EXCELLENT EXPERIENCE WITH THE WESTBROOK ROWE DEALERSHIP. EVERYONE WAS COURTEOUS, PROFESSIONAL AND SENSITIVE TO OUR NEEDS. IT'S NOT EVERY DAY THAT WE BUY 2 VEHICLES AND WOULD NOT HAVE IF NOT FOR THE GREAT SERVICE PROVIDED BY LEIF O'CONNELL AND CHRIS BLANCHARD.

shell.gill

17 de sep. de 2016

Worked with Devin at first. He was very knowledgable and easy to talk to. Because he new about the different engines available in the Tucson, I came in for a second look at the Tucson. I had already driven the base mode and was looking to drive an ECO. While no ECO models were available, Devin knew that the ECO had the same engine as the SPORT and arranged for me to come in for test drive. Devin was busy with other customers on the day I came in. He introduced me to Jim who took me for a test drive and ultimately sold me the car. There were a few scratches on the vehicle, and Jim made arrangements with the bodyshop at Rowe to take care of it. I was impressed by how well the sales persons, body shop and service persons worked with each. They seemed to be very cooperative. Thanks for a great experience and a great car! Michelle Gill

hollyg201

11 de sep. de 2016

This was the best experience I have had buying a car. Seth was very professional and wasn't pushy at all. He made sure I got into the vehicle I wanted at a very good price

frostytrolley

9 de sep. de 2016

I had a good experience at Westbrook other than the person doing the final financial closing. This person was upset when I declined to purchase any of the extended protection services offered and made a disparaging remark about my reference to Consumer Reports magazines opinion of extended protection services and I told him that if I always followed the magazines opinion I would not be at a Hyundai dealership. Instead I would go to Toyota. This purchase is the third Hyundai vehicle that I have owned,

gramma10xs

28 de ago. de 2016

Purchasing a new car for the first time ever was great. We had James Mathews to work with and he was very patient with us. Buying a car and all that goes with it went smoothly.

burkej

26 de ago. de 2016

Jason and the Team at Rowe Hyundai in Westbrook were fantastic to work with and got us in and out with a great car for a fair price. Please go see Jason Burns with all your vehicle purchase needs...

c.reynolds124

25 de ago. de 2016

I had a very positive experience - I really felt that my needs were listened to and the options fitting my needs were presented objectively and thoroughly!

ljohnson20

25 de ago. de 2016

my car was totaled and I needed to replace it quickly. kyle found me the car I wanted and ray found me the financing and I was in my new car in 2 days! other dealers didn't even call me back in two days. will never go anywhere else. thank you!

kim.anderson

23 de ago. de 2016

I arrived at the dealership and worked with Keith to lease a new Santa Fe. I literally drove my 2004 Santa Fe to it's last breath! Keith was extremely helpful and the Finance Director that I worked with was as well (I can't remember his name!) Your team made a stressful situation (my not planning to get a new car that day) into a smooth transition. Thank you!

keldavis_06

13 de ago. de 2016

We went to check out a new Hyundai Santa Fe. We were greeted promptly by Jake Rush. I fell in love with the Santa Fe but it was a bit out of our price range. Jake was friendly, professional, and got us into a lease we could afford on the Santa Fe we loved!

jgportguy

10 de ago. de 2016

I purchased a 2016 Hyundai Sonata in July 2016. Had a great experience- sales rep Devin worked hard to get the right car & financing even though we had some hiccups. Entire team from sales to F&I to management very helpful & engaging. Second Hyundai purchased from Rowe in 2 years; count us as satisfied customers!

Raymez

9 de ago. de 2016

My wife and I are full time RVers and have had a hard time finding a dealer where we could get our 15000 mile service done on our 2015 Ford Class C MH. I contacted Rowe Westbrook Ford on 8/8/16 at about 10 am and they told me there was a 4:30 pm slot available in their heavy truck shop. I arrived at about 3:15 and spoke with Duane Harvey the service writer. He got us in immediately and took great care of us. We were ready to go by about 5:00. Duane has a great personality and was very efficient. I would recommend this dealer for whatever your Ford needs are! Thanks Duane.

Pameric

5 de ago. de 2016

We had a very pleasant and informative salesman! He offered all his services t any time a very pleasant gentle man to deal with you! Keep this guy around he sure makes the experience a lot smoother!!!! Eric and Pam Titus

pruther1

5 de ago. de 2016

I received excellent service from Jason Burns. He was very courteous, thorough, and thoughtful. Mr. Vallee was very personable and helpful. I also had the pleasure of speaking with Adam Loudermilk who, in my opinion, was a 10 out of 10 for customer service. An asset to Rowe Ford as far as politeness, respectful and genuinely great customer service.

gau3445

30 de jul. de 2016

Both Jason Burns and General Manager Mike did a great job in selling the 2016 Hyundai Sonata to use. The Hyundai give a nice ride. As of now we are very happy

sflament2009

28 de jul. de 2016

excellent,excellent, excellent. awesome dealership. Keith and Will were very patient with me , as I was waiting for payment from an insurance company for my ot0her car which was totalled in an accident. wonderful dealership. I might add Sharon in service is absolutely great. Thanks all.

jflamoria

26 de jul. de 2016

I requested information on line for a new car purchase. I was contacted with the correct information and the dealership had just what we wanted. The transaction was quick and easy and we received a great car at a great price. Very satisfied and would highly recommend this dealership to my friends.

bagass33

24 de jul. de 2016

Excellent sales person. Friendly, no pressure, great personality. A great asset to your dealership. Unsure about lease vs purchase and Leif helped sort through it all. Would highly recommend him to anyone.

sab3282

23 de jul. de 2016

As a large company, Hyundai must rely on its employees to professionally represent their interests and to convey the customer messages that Hyundai feels are important for the buyer to be aware of. Mr. O'Connell and Mr. Valle did that and more.

pattilach

14 de jul. de 2016

Excellent, Leif did a great job, very professional, always called me back when he said he would. Would seek him out again when comes time to buy another car.

davetoothaker

7 de jul. de 2016

Admired our sales person for his persistence and staying with us to help us make the decision we made. Would deal with him again in the future.

kalmgltah

7 de jul. de 2016

Great dealership. Great car. Great service. We love Rowe Hyundai in Westbrook. We are third new car repeat customers and have always had a great experience start to finish from sales to the manager to finance and service.

PLSmith

6 de jul. de 2016

As the lease for my Hyundai was expiring, I was unsure whether I should buy this car or lease another Hyundai. Being retired, the cost was a big part of the decision. Leif helped me to decide another lease was the best choice for me. He was very helpful and I felt he was really interested in what I needed and wanted. Thanks Leif, I'm really enjoying my new RED car!

cnealey06

1 de jul. de 2016

Overall good experience. Didn't like the wait time involved and lack of communication regarding initial payment requirements. We were not informed of the maximum charge for a debit card causing us to have to leave the dealership and return. We were waiting around after deciding to buy the car for multiple hours to wait for paperwork to be completed and the car to be cleaned.

sophieleestewart

28 de jun. de 2016

The dealership was great! Jason was great and very friendly and funny! He made sure he wasn't just listening to my dad but to my needs and wants as well. He connected with us both and gave me the same respect he gave my dad! 10/10. Would recommend. 5 stars 100% all that good stuff! Thank you!!!!

irvingdrexler

22 de jun. de 2016

Salesman (JIM) WAS professional. Not too pushy. Was thorough and open to present or future questions. Showed service Department and explained the warranties well. Did good job in comparisons to other cars in the marketplace.

Mr. Highlander

17 de jun. de 2016

I was very pleased with my Rowe buying experience. The entire team, led by salesman Keith Jalbert with an assist from Greg West, did a great job working to earn my business.For me, the key to an enjoyable car buying experience is to do your research and go into a dealership well-prepared. It's a business transaction - it's not personal. In this case, Rowe had the used car I wanted. I knew what it was worth on the market, I knew what my trade was worth, and I lined up low-rate financing beforehand.We quickly settled on a price for the car and trade-in. While I had financing ready to go, the Rowe team found a lender to match my low rate, so I financed with them. There was no BS, no trying to sell me expensive add-ons that I didn't want or need. A couple hours after I arrived I drove off the lot with my new car.Hats off to Keith, Greg and the rest of the Rowe team. They were professional, courteous and responsive. I would definitely consider working with them in the future.

bsawyer0

16 de jun. de 2016

This is the second vehicle I have leased from Rowe and with Jason Burns as my salesman. I can't say enough about the professionalism of Jason and his expertise. I find Jason to be extremely trustworthy. And this is VERY important to me especially because I am a female. I have always felt like I was getting the absolute best deal possible from Jason. My experience with Jason, Mike Jeffers and my finance guy, Will Valle, were nothing but professional and helpful. I will continue to highly recommend Rowe and most importantly Jason Burns to all of my family and friends that are looking to purchase or lease a vehicle.

eganjp

13 de jun. de 2016

Keith Jalbert provided excellent information and service before, during and after my leasing of a 2016 Tuscon. When I forgot my garage door opener in my trade in, Keith mailed it to me the next day! Keith explained the working of the car very thoroughly! I would definitely recommend Rowe to anyone that is looking to buy or lease a vehicle.

ctj80

10 de jun. de 2016

2 years ago I purchased a used Hyundai Sonata at Rowe. After reaching my warranty maximum for mileage and time, I decided to look at new cars on the lot during the Memorial Day Sale. Jason Burns, the salesman that sold me my first Sonata was available and eager to show me the vehicles that were in my price range and suited to my transportation needs. He patiently answered all my questions with excellent knowledge of the product. I was re-introduced to Mike Jeffers with a pleasant handshake and also met William Valle who methodically and expertly brought me through the credit process. The team worked together to make my purchase go smoothly. My experience on a scale of one to ten is a 10 +. I highly recommend the Hyundai product and the TEAM at Rowe Hyundai. J. Canty

amymarr1

9 de jun. de 2016

We have no complaints and feel we got a great deal, enjoying our new car very much. Keith was patient and informative, as were all the other staff there - thanks again!

morgandacey

9 de jun. de 2016

I received wonderful service at Rowe Hyundai in Westbrook. It was a busy holiday weekend and the staff was so patient and gave me their undivided attention. I am very impressed with their service, quality of vehicles, and timeliness. I would highly recommend them to anyone in the market for a new car.

crpaquette

9 de jun. de 2016

Just leased a new Hyundai. Had ours for 10 years and loved it. Decided it was time for a newer model. Great, friendly service. Will continue to service our new car at the dealership as we did with our old one.

rpdoak

9 de jun. de 2016

wHEN i WORKED FOR AVIS AND BUDGET....RUNNING CARS FOR THEM THEY HAD NO SONATAS IN THE SHOP TO BE FIXED.......THEY WERE HAPPY WITH THEM SO NOW i CAN BE HAPPY...

mlaney

8 de jun. de 2016

I had a surprisingly easy experience at Rowe Ford in Westbrook. I was greeted right at the door as I walked in and was able to easily work out a deal that I thought was fair and reasonable. My new car was ready shortly thereafter and I drove off very satisfied.

ejhall75

6 de jun. de 2016

My family has purchased 4 vehicles from Rowe Hyundai so far. They are great to work with and Jim Mathews is the best. I will definitely consider buying/purchasing my next vehicle from Rowe Hyundai.

chapman.benjamin.p

6 de jun. de 2016

Jason was extremely friendly and welcoming throughout he purchase process. He even went the extra mile to get us a rebate we qualified for but weren't aware of. Of the five local dealerships we visited before purchasing, definitely had the best experience at Rowe Hyundai.

mahdiabdulle

6 de jun. de 2016

Keith is an honest and nice man who helped me find the car I was looking for. I like my new Suzuki and I thank Keith for that. He even helped me fix the problem with my headlights and its is now working very well.

dpana1

2 de jun. de 2016

Larry answered every question I had and went out of his way to to make sure I had them all answered. He was very easy to talk to and was not pushy which was a thumbs up to me. When my lease is up I will look for him again.

erica.titus

1 de jun. de 2016

I am absolutely loving my new car! - Just make sure to set up the blue link under the correct VIN number. This is obnoxious that I need to type a 25 word minimum.

gorneauryan78

17 de may. de 2016

I needed a good car at a good price and got just that with great service from Rowe, and especially my sales agent Jim Hynes. Thank you!

eljefe52

13 de may. de 2016

Rowe provided a good car purchasing experience. I came in knowing which vehicle I was interested in, and I was test-driving it within about 10 minutes of arriving. Keith was not aggressive at all, unlike a couple of other dealerships I had considered, and didn't try to talk me into a more expensive vehicle.

ppcp12

12 de may. de 2016

The salesman and the manager were very good to work with. We were happy with the deal we were given. We liked the salesman very much. He spent a lot of time with us answering all our questions. We were very satisfied with everything at the dealership.

Frank B.

8 de may. de 2016

Recently I purchased a used FX4 Ford F-150 in excellent condition from Rowe Ford Westbrook. The salesman Ed Giroux was very responsive to my needs. He also had a lot of patience with a hot headed customer, like me. I would highly recommend Ed to anyone looking to purchase a vehicle. Ed is a highly motivated salesperson, friendly and will go out of his way to help you. Ed is an asset to Rowe Ford.

Brooke K Taylor

6 de may. de 2016

I have always liked going to this dealership. The staff is very friendly, They treat you like family, They have the best prices around.Taylor

shawn.boucher3

5 de may. de 2016

We had a great buying experience. We had our 2 year old toddler with us throughout the entire process and it still went smoothly. Jim helped keep our little one entertained, plenty of fist bumps, while showing us multiple vehicles and detailed all the features. We took a test drive with the car seat, came back and told Jim the SUV is great but we just didn't feel the "wow". He immediately brought us to another SUV that gave us that wow we were looking for. He understood our needs and quickly addressed them. In the end, we narrowed down to two vehicles, 2016 vs 2017, when we couldn't decide, he patiently allowed us to privately discuss. When we finally decided on the 2017, they fairly negotiated the price with us for the new vehicle and gave us a reasonable value on our trade in.

suzq728

29 de abr. de 2016

Easy going, friendly and knowledgeable sales staff. Love the Elantra, and I couldn't pass up this deal! I had been in the market for a car for a while, and had visited many other dealerships over a two week period. But from the moment I walked in to Rowe, I felt this was the place that would win my business. Leif O'Connell was absolutely awesome. Professional yet full of personality. I would buy another car from him in a heartbeat!

pmg40

26 de abr. de 2016

This dealership has excellent sales staff who follow the protocol designed for the dealership. This dealership provides quick, detailed and accurate reasons for needed repairs. The employees of this dealership present in a relaxed but professional manner.

kimberly_ann

25 de abr. de 2016

Jim listened carefully to my actual needs and 'would likes' and was extremely patient in providing multiple vehicles to test drive until I found the right vehicle. I was initially interested in another Santa Fe but it did not meet my expectations. Jim suggested I test drive a Tuscon and I was pleasantly surprised. I had intended to just look but when Jim found the perfect vehicle I was sold.

grhound

19 de abr. de 2016

We did not have a bad experience while we were at the dealership purchasing ou,r new Hyundai Santa Fe. Our new car is exceeded our expectations and we are very with it

gmrogers13

17 de abr. de 2016

I didn't think I was quite ready to purchase but Kyle made it so easy that I drove away with a new Hyundai that met all my expectations. I love my new car.

3dlandscape.biz86

12 de abr. de 2016

Excellent dealership with eye on the product for the customers needs.... The sales person and manager were very helpful with all my concerns. The dealership was clean, attractive and meant the needs of the customer to feel relaxed.

CatieRay

9 de abr. de 2016

I had been looking for an SUV with a 3rd row seating option and came upon a 2013 Kia Sorento at Rowe Ford in Westbrook. This was the first car we decided to look at and the first dealership of the day. we arrived at 10:00 and by 2:00 I drove out of the lot with a great, reliable vehicle and zero regrets. My husband and I met salesman Jason Burns and it was an absolute pleasure from start to finish. Jason was polite, informative, helpful and really personable. I never felt pressured at all to purchase the Sorento and I honestly felt like he was 'giving it to me straight' during our conversations. Not only that, but after talking numbers (and realizing that this car may be too expensive for me and my budget), I told him the top dollar I could make as a car payment each month and he/his team worked hard to keep the monthly payment very close to that amount. The long and short of it is, I had previously had a 2008 AWD Mercury Milan sedan with over 100,000 miles on it and left the dealership with a 2013 AWD SUV with a 3rd row option, 26,000 miles, 7 year warranty and interior/exterior cosmetic warranty for $100 more than I was paying each month for the Mercury. You can't beat that! I am so pleased with my vehicle and extra pleased to have found that there are salesmen around who actually want you to be happy with your purchase. Thanks, Jason!

kustmkre8r

9 de abr. de 2016

I had an excellent experience purchasing my vehicle from Rowe Hyundai and Jim Hines did an excellent job explaining all the functions to me and my wife. He also has done a follow up call to make sure everything is to our expectations. If I have anyone looking I will highly recommend Jim and Rowe Hyundai.

Michael A

7 de abr. de 2016

I spent maybe a month driving around to different dealers in Brunswick, Topsham, Libson, Lewiston, Auburn and Portland trying to find a vehicle. I intentionally decided not to go back down to Saco because of the bad experience I had with a dealer down there the last time. I test drive a lot of vehicles within my search to find a vehicle that would match the price range and mileage that i was looking for. I spent a lot of hours online each day just trying to find something, and after leaving class everyday I would drive around to see if what I had seen online match what the dealers had in their lot. to my disappointment most of what they had did not suit my needs. One day I pulled into Rowe Ford and after driving around looking I ended up over by Rowe Hyundai. I was just about to exit the lot because I had not seen anything that matched what I was looking for, then just as I was about to pull out I saw it! Looked just right and had a price that was appealing to my pocket. I exited the car that I was driving and went to take a closer look at it. A salesman came out, introduced himself as Keith and asked if he could to assist me? I said certainly. He was very professional and courteous, he went and printed the car fax vehicle report, offered coffee and water and asked his boss if i would be able to take the vehicle to my mechanic all the way in Topsham to have it checked out. After having it checked out i decided that i was going to take it. Keith went and get the vehicle service report and I looked them over. The finance guy was very friendly, what I liked was that you don't feel like your being pushed into anything. Overall it was an amazing experience that out performed the service I got from the dealer I had the last time. I would recommend anyone in going to ROWE. And that quick service I got in taking care of that screw in the plate area was quick and easy THANK YOU Keith for setting that up. I have always have a soft spot for the Sonata's so hopefully after graduation if I find a better job I will be back for a trade. THANK YOU GUYS FOR PROVIDING EXCELLENT SERVICE THAT MAKES THIS CUSTOMER WANT TO COME BACK! The service that I got has caused me to depend on my HEURISTICS when I make my next purchase.

mikemulkern

3 de abr. de 2016

"Again, this *review"" is redundant! My leasing experience was absolutely flawless, and Salesman Jason Burns was outstanding. I reiterate, go back and read my previous remarks regarding my leasing experience. Whoever wrote this drivel asking repetitive questions is doing their best to ruin my mood."

mayling0

1 de abr. de 2016

Highly recommend. This was a positive experience and I love the Elantra. A person in a grocery store parking lot yesterday stopped me to ask about it and was admiring the car. Very nice experience.

abell2296

28 de mar. de 2016

Simply stated... this is the only dealership I will do business with in the future. This was the least amount of pressure I have ever experienced.

Donnie123

21 de mar. de 2016

We brought our car in for body work after being involved in an accident. The end result was beautiful! Our car looked as though it had just come from the showroom floor. Excellent job!

hreidman

18 de mar. de 2016

I went in to Rowe Ford in Westbrook a few weeks ago to get a routine oil change and tire rotation (the works package). I took my car here because it's close to where I live, and our regular mechanic moved to a location about 45 minutes away, so I thought I'd give Rowe a try for routine maintenance. After my car had been taken care of, an employee came over to me and told me he had some bad news. According to him and his workers, there were "multiple" things wrong with the car, and the amount of work that needed to be done was going to cost about $2,000 total. He asked me if I wanted them to fix everything now, and I told him that I wanted to talk with my dad and get a second opinion. The employee helping me continued to try to entice me into getting the work done now by saying, "I'm not sure if you have children, but this really puts them in danger..." A week or two later I brought my car to our mechanic about 45 minutes away who looked at the car and said that there was absolutely nothing wrong with it. I gave him the list of things that Rowe had said needed fixing, but he confirmed that the car was in tip top shape.In conclusion, I'm not saying to stay away from Rowe Ford in Westbrook completely, but be aware they may try to take advantage!

triciaadams44

18 de mar. de 2016

Rowe Hyundai was a great dealership. All staff was friendly and helpful. I have not purchased a new vehicle in 10 years and I felt a bit apprehensive. All that went away when I dealt with Leif O'Connell and the rest of the great staff. I felt comfortable with the sales process and received great financing and a wonderful vehicle. I had a very bad experience with another Hyundai dealership in Maine and would never return there. I love Hyundai vehicles and Rowe Hyundai restored my faith in dealerships.

teddfish

14 de mar. de 2016

We had an excellent buying experience at Rowe Ford with Jason Burns. We are enjoying the new Hyundai Sonata Hybrid. We took our first road trip to Vermont and it was great.

NickRush2016

9 de mar. de 2016

Time and time again you here stories from people who have had terrible experiences with car dealerships and pushy salesmen. This was not the case at all with Rowe Hyundai. My journey for a new car started off online, where I did hours of research on what type of vehicle I wanted and what dealership I wanted to go through. The first dealership that stood out in my search was Rowe because of all the great reviews -Especially for Leif. So, I made an appointment to go in and talk with Leif and the first thing he said to me was "I just want to let you know I'm not like other salesmen, I'm not going to push you into a sale. I'm here for you so why don't you tell me what you'd like and I'll help you get there." He stood to what he said that first day and over the next week went so above and beyond his job description it amazed me. An example of this is he would keep me updated and in the loop constantly when I was applying for financing. I mean he was emailing me and calling me on his own personal time and after business hours just to make sure I was comfortable and up to date. Another example is when I did purchase my New Hyundai Veloster my Fiance was with me, he looked at her and said "hey could I borrow the keys to your car" shes like Okay, then he went and ran her car through the car wash just because that's the type of person he is. Most people will tell you that buying a car is an extremely stressful process. I'm here to tell you that I had more fun talking with Leif and the other guys and gals at Rowe than a person should spending so much money. My point is that they are good people, selling a good product, who are willing to bend over backwards to make sure that the deal is RIGHT for YOU. I sincerely thank the entire team at Rowe Hyundai in Westbrook - I absolutely love my new 2015 Hyundai VelosterNick Rushforth

Exchargerguy

9 de mar. de 2016

The best experience I've ever had! My wife and I planned on getting a used car but went for a new one! They beat out Irwin, Hampton Ford, and Prime. Leif did an amazing job. He was extremely helpful and easy to deal with. Leif worked during this weekend which made it possible for him to give me the best price and beat out all those other guys. I canceled my appointment with Prime that morning to meet with Leif instead. Awesome experience! I'm recommending this dealership to all my friends and my wife and I will be back!

rclinton0

4 de mar. de 2016

My experience with Rowe Hyundai in Westbrook has been fantastic. The sales personnel were professional and knowledgeable about the vehicles. My primary salesperson was Jason Burns. He was considerate of my time and provided straightforward easy to understand information that was well rounded and limited my need to ask questions. He provided the right tone and was very considerate.

NQUINT72

10 de feb. de 2016

My husband and I were very impressed with Jim's excellent customer service. He truly was conscious and sensitive to time and even purchased lunch for us while we were waiting for our new vehicle.

ERNIEHORAN

5 de ene. de 2016

Great car buying experience! If you want a no pressure, comfortable car buying experience, I recommend this dealership and particularly Jim Matthews. I will definitely return to Rowe for my next vehicle!

JHANLEY6

5 de ene. de 2016

All staff were great and the upgraded facilities are very nice! I love my new Hyundai Sonata Hybrid and would highly recommend Rowe Westbrook to anyone.

brenrusso

3 de ene. de 2016

I went out to Rowe Ford to look at some new vehicles and I spoke to Mark Axelsen. He was so knowledgeable and his customer service skills were the best I have ever had when shopping for a new car. I didn't purchase one yet, as I am not ready just looking. Once my lease is up with Toyota, I will definitely buy my next vehicle from him. So friendly and courtesy. I will see you soon!! Thank you Mark for your great customer service. That's how it's done!!Brenda

DSTEWART155

1 de ene. de 2016

Mr. Jason Burns is the Best !! It was a pleasure doing business at Rowe Hyundai, I also spoke with the manager Mike Jeffers , also very Frendly ,Professional and knowledgeable. Excellent experience

SOARE.JENNIE

29 de dic. de 2015

Jason Burns and the entire staff at Rowe Hyundai were so helpful to me. I am leasing a car that I absolutely love! I highly recommend visiting Jason if you are looking to buy or lease!

CLIFFORDT

16 de dic. de 2015

I had a GREAT experience with this trade...I have always loved my hyundais and had a very uncomfortable experience with a different Hyundai dealer. This was definitely a good decision to work with Rowe Hyunadi!

HappyHappy

16 de dic. de 2015

My wife and I were in a pinch to get an inexpensive 4x4 Sport Utility inexpensively for our daughter, who had just been in an accident. Met Jim on the lot, asked him about the price range we wanted and he showed us a beautiful well maintained 2008 Hyundai Santa Fe GLS. It fit the bill perfectly and even had some nicer options that we didn't need but certainly loved. My daughter is thrilled and Jim and Dave Spiller worked with us to make this one of the easiest transactions I have made in a long time!

SOARES.JENNIE

1 de dic. de 2015

Jason was so patient and helpful during my lease purchase. He helped me get the car that is perfect for me and affordable. I love my 2016 Accent Hatchback. It is so much fun to drive! I would recommend this dealership to anyone looking for a new car.

FrenchieStephen&Louise123

21 de nov. de 2015

Stephen and I just wanted to let you know how happy we are with our brand new Ford -F150 4x4 Truck we purchased from Rowe Ford on October 26th. It rides like a dream, and has many neat features we like. We are so happy we elected to have it rust-proofed undercoated, as well as extra protection for the exterior paint, and we are pleased with the job that was done with the bedliner.We also wanted you to know that we think very highly of the young man named Devin Forbush who sold us our truck. Devin made the process of purchasing a vehicle easy for us, but he went above and beyond the call of duty on two occasions. One was last Friday, November 6th. The undercoating and bedliner jobs were completed and the truck was ready to be picked up. My husband and I had lots going on that day, with medical appointments and a wake to attend. Devin jumped right in and said he would drive the new Ford to our home in Scarborough, and take the rental vehicle back to Rowe Ford. This helped us out tremendously, and his actions were very much appreciated.The second incident ocurred last Wednesday, November 11th. We had some side bars installed by Yankee Custom. I normally have Wednesdays off, but had to work that day because of the holiday. I followed my husband and we delivered the truck to Yankee Custom, and Steve rode back with me before I went to work, and I would not be out of work before Yankee Custom closed. Devin was aware of the situation, so out of the goodness of his heart, he volunteered to come pick up Steve in Scarborough and drive him to Yankee Custom when the work was completed! Who does that sort of thing in this day and age? We are so impressed with this young man's ambition, enthusiasm, honesty, kindness, compassion, and his willingness to help us out in any way. These are qualities that one can not study from a book, but rather engrained in an individual's character and personality, and someone with that level of integrity will go far in life!Everyone at Rowe Ford was kind to us, and we will be happy to recommend Rowe Ford and our Ford F-150 and the overall positive experience we had with everyone, especially Devin Forbush!Warm Regards- Louise and Stephen Beaudoin

JAMES.MORIN

13 de nov. de 2015

I had a great experience! My car is great and love the quality! Hyundia is the right company for me. The sales personal were very helpful

RENYM

11 de nov. de 2015

My wife & I really enjoyed our time at your dealership and felt comfortable with the staff ,the sales associate was very friendly ,knowdgable, and showed us many vehicle options without being pushey /while giving us time to look/try out various vehicles.

REBECCA.GAGNON1

27 de oct. de 2015

Jason was very knowledgeable about the car and it's features. He was very friendly to both me and my father and I would recommend him to anyone I know looking to buy a Hyundai

EDENNISON1

13 de oct. de 2015

Both employees that I worked with were very professional and helpful they made my experience an easy one. Very informative about all aspects of the sale and I would definitely recommend family and friends to contact them in their future purchases

GLITTLE1

5 de oct. de 2015

Would recommend Rowe as this is the third Hyundia we've purchased and all were a good experience . Feel Hyundia is an excellent product and feel very secure purchasing another .

DON.BARTON.22

14 de sep. de 2015

We purchased a new 2015 Sonata at Rowe Ford and were treated exceptionally well both during the purchase process as well as a follow up. After receiving the car, we realized that there was some damage that was not noticed during our pick-up. Rowe Ford immediately set up a time to have the appropriate repair made and we now have a beautiful new car. We were extremely pleased with the whole process and their desire to "make the customer happy."

MYPALAL60

7 de sep. de 2015

On this particular day I had filled my 2009 Hyundai up with gas and was driving along and heard a slight noise that I couldn't detect where it was coming from so I told my partner that I needed to get it to the garage to find out what the problem was.As I pulled into Rowe Hyundai in Westbrook the sales person met me out side and told me about some good deals that they had on the 2016 Hyundai. The thought went through my mind, "why not check this out." Realizing my car was an '09 I was due for a later model. I tried out this particular vehicle and was pleased with the way it operated and it handled well and with the discounts and all I followed through with the sale.

ANTHONYTRIPI

6 de sep. de 2015

Extremely satisfied with salesman Leif Oconnell ... First vehicle purchase in a long time that we felt comfortable with both our decision and surroundings. We will definitely be keeping Leif and Rowe Hyundai in mind for future purchases as well as recommendations to others... Thank You

MAYNARDBRYANJ2007

29 de ago. de 2015

Great ar buying experience. I would definitely recommend Rowe Hyundai to my family and friends. One of the easiest car buying experience I've ever had.

SRAMUS

27 de ago. de 2015

We were just looking, but the price was right for the SUV we wanted. Leif O-Connell was very low key and happy to help us even though we told him were planning to buy in several months.

Franklin_Court

24 de ago. de 2015

We traveled about 60+ miles to meet with Kyle at the dealership with the Santa Fe and one other vehicle in mind. Thinking that the comparison would be close we were very surprised and happy to find that Kyle and his team provided us with the best deal around. I would not only recommend the brand (this is our first Hyundai) but the dealership and Kyle as well. Kyle was accommodating to not only just my wife and myself but also our two young children. So far we love the purchase love the ride and left with a positive car buying experience.Not only will I recommend the brand and model, but I will be sure that I look at Rowe Westbrook for my next vehicle purchase when we are ready to make that move. Keep up the good work Kyle!

GOUELLETTE4

22 de ago. de 2015

The sales person was friendly and very informative. She made me feel comfortable and offered me coffee. She explain everything in a matter that i understood clearly

SPLAUTEN

18 de ago. de 2015

My dad and 3 of my brothers have Hyundai vehicles. They all recommended Kyle was a pleasure to work with. I had called him several times with questions and he always called me back timely. Thank you for your assistance.

Dsears

15 de ago. de 2015

After searching many Ford dealerships it was an easy decision to purchase from Rowe. Mark Axelson and Steve Saucier got us into the vehicle we wanted and kept it within our budget. We are confident that we received the best possible deal, would purchase from Rowe again, and highly recommend them to others.

TWOPICKSINMAINE

13 de ago. de 2015

Our salesman, Jason Burns, was very helpful in our decision to choose the right automobile to meet our driving and budget needs. He explained all the features of the different models so we would make a decision that we know will fulfill all our expectations and automobile needs for years to come.

DPILLSBURY

12 de ago. de 2015

Purchased this vehicle on August 1, 2015. So far I am very happy with it! It gets good gas mileage and handles well. It's cute, too.

ACETOACEF

31 de jul. de 2015

Outstanding sales service as well as all the folks I interfaced with. Cyndy Dambrie made my sales experience wonderful with no pressure on her part.

GMOLINE2

29 de jul. de 2015

Nice people and great deals. Worked hard to stay in touch and to work a deal with us. Respectful and polite. I would go back again.

JOELMISSY

14 de jul. de 2015

Kyle Collins was an excellent person to work with! Highly recommend him to anyone! Kyle helped answer all my questions and spent 8 quality hours with me helping me make a decision to purchase the new car.

RB

10 de jul. de 2015

We have had our cars serviced at Rowe Westbrook for a number of years, perhaps as many as 20 years. In all that time Sharon has been a knowledgeable and helpful customer advocate. More than that, she has become a friend.Roland & Rachel Beaudoin

SFLAHER3

7 de jul. de 2015

I hadn't purchased a vehicle for me in a long time. I knew that I wanted a Hyundai. My son has a Sonata which he purchased from Rowe. He's the type of guy that does a lot of research before He makes a purchase. He paved the way for me. My sister-in-law has a Santa Fe which I love. Cyndy greeted me and was extremely helpful . In no time I had decided that I wanted a Tuscon. It's a gorgeous red vehicle with the options I was looking for. Cyndy explained the options and set up the Bluetooth. She also detailed the warranties on the vehicle. I also ended up close to the price I was looking for. Cindy was great and very professional. I definitely would purchase from Rowe in the future.

AMCKAY1

1 de jul. de 2015

I would highly recommend purchasing a car from Rowe. They listened to my wants and needs and never questioned me. I felt welcomed by all staff. I am also thrilled to get free car washes:)

LORIT719

30 de jun. de 2015

I have been going to Rowe Westbrook for over eight years now and will continue to go there and recommend them to family and friends.

MKOKOROVETS

16 de jun. de 2015

Two weeks ago I bought Sonata SE 2015. The staff is friendly. Provided the best price. The paper work was fast enough. I liked the process although this is my firts car here in US and I have nothing to compare with

AnnieM

29 de may. de 2015

Two weeks ago today, I bought a cool and sharp looking 2014 Hyundai Sonata GLS. I had some trepidation about buying from a dealer based on previous experience. Thankfully, Bill Lovejoy, newly transferred from Rowe Auburn, put any concerns to rest. Since the beginning, he has been an advocate for just the right vehicle that would best fit me and the budget. He even went so far as to drive to Auburn and bring me the car he thought would be 'the one'. Bill is straightforward, honest, funny and extremely patient. I really appreciated these qualities during my search and numerous test drives with and without my spouse.Together with Mike Jeffers, the Hyundai manager and Jim Robertson, the finance manager, Bill explained the ins and outs of potential financing, extended warranties, future services and navigated the many forms to be signed. He wanted to be sure that I was comfortable with my purchase, the dealership and all the associates that I would meet during future service. I received the grand tour and met everyone while enjoying a cup of coffee. The dealership was sparkling and the staff were dressed impeccably showing that they took pride in their jobs and themselves. Since my purchase, I received a couple follow-up calls from Bill just checking in to see how much I love my new used car. I wish everyone could have as great a car buying experience. They can, if they come to Rowe Hyundai and Ford in Westbrook, Maine.Thank you very much!Annie M.

DAHAMILTON6

26 de may. de 2015

The Rowe Westbrook dealerships treat you like you are an actual person and not just some monthly sales quota to meet. This is my second vechicle purchased here and once it reaches the end of its functional life I will more than likely return for another.

DUMMAISSIMMONS

23 de may. de 2015

The staff is knowledgeable, friendly & provide professional service. I've been a loyal customer to Rowe Westbrook for many years because of your dedicated manager Mike Jeffers.

Portland Teacher

29 de abr. de 2015

Last week, I went shopping for my first new (or new to me) ar in 12 years, and I bought a 2015 Hyundai Elantra at Rowe from Cyndy Dambrie. The experience exceeded any expectations I had. Cyndy listened to my needs and showed me a car that met them. She was more than helpful, put me at ease, and gave me all the information I needed.No buyer's remorse!!

Lisa

27 de abr. de 2015

10th car my husband & I have purchased from Rowe Westbrook, mostly due to exceptional service from Mike Jeffers/Lead Sales Manager each time. We also worked with Jason Burns on these 2 purchases & are expressed with him as well. To add to last question below, they provided all of these at equal value: negotiate, educate, facilitate. :-)

Elantra 2015

20 de abr. de 2015

Kyle took his time and answered all our question. We looked at 3 other dealerships before we stopped here. He was thoughtful, polite, and let us take our time. This was a fun and exciting experience. I will go back again and recommend him to everyone who is looking at my car and asking me "Where I got it", "What's is the payment" "Who do I talk too" Kyle got us the right car for our family's needs and a great price. Thank you:-)

marcrichard007

17 de abr. de 2015

My car is absolutely amazing. I've only driven it now for three days and I love it!!! The experience at the dealership, and the above-and-beyond customer service that Jason Burns has given me was by far the best I have ever received. I have purchased a few cars in my lifetime, and unfortunately, all car dealerships have seemed pretty much the same to me. It's a long, boring process and always a feeling of dread, constantly on the lookout for who's going to screw you, and how. Jason is the most down-to-earth car salesman I have met, and I truly did feel like family. That is not a cliche. I felt like I've known him my whole life. It's the level of trust he builds just by being him. Truly genuine. Also, this is the most expedient buying process ever. Usually it drags on for hours and hours, and sometimes even days. I was in and out in 3 hours, and the majority of the time was spent waiting for the car to be detailed. I was very impressed, and will lease my next car through Rowe and Jason. And the next one. And the next one.

McClay,Scott

14 de abr. de 2015

Bought a 2014 hyuandi elantra. I got a great deal on a car I not only liked but could also afford. Cyndy was awesome! We had our second great experience at Rowe!

Bridget1972

11 de abr. de 2015

Very helpful and professional place to deal with. Was very pleased with my experience with Nathan and Jason. I would recommend to friends and family

taurus

3 de abr. de 2015

William Valle is an exceptional salesman. He knew exactly what we were looking for and went beyond to help us. We have never felt so comfortable at a dealership before.

linda13

1 de abr. de 2015

Our salesman(William Valle) was exceptional. We have bought cars thru him before. He goes beyond and above to get you what you are looking for and what you can afford. Him and his manager, Mike worked with us and for us to make it possible. We left the car dealership very pleased and amazed. We would highly recommend that dealership and salesman and manager. Thank you so much for the treatment we received as customers and the car that we were able to afford and purchase.

devyoung1

9 de mar. de 2015

I really enjoyed working with Kyle throughout my first new car purchase. He was very knowledgable and helpful and it really made the process very easy. Highly recommend!

mimanecchia11

7 de mar. de 2015

Went in with expectations of getting a good car at an affordable rate. They gave me just that by working their magic and giving me clear, honest advice about the deals they had that would apply to me and where I stood in the auto-financial world. Ended up leaving with a car that is more than I could have asked for at an affordable rate netting the friendliest people I could have met. Thanks again Rowe!!

CAB06

3 de mar. de 2015

My salesman (Jason Burns) was amazing, attentive and would not rest until I found the perfect new truck for me and my family. When one wouldn't work out (within our budget) we would move on to others....until eventually we found the perfect "Gem"!! We could not be happier with our experience, the 'can/will do" attitude, and the entire staffs professionalism. Our finance professionals Ray & Chris did everything in their control to get us into a comfortable payment and get us on the road within no time with our new Ford "Gem" of a truck!!Thank you ALL. WE will be back and WE will be referring anyone we know looking for stress, hassle free vehicle purchasing. CAB06

bethinmaine

2 de mar. de 2015

I had a great experience tonight purchasing my new vehicle. Will was personable, fair and worked hard to get me the price I needed to buy the car I wanted. He and Chris were great to deal with. I felt like I could trust them.

mikeh

28 de feb. de 2015

I was in the market for a second vehicle and William Valle found a vehicle to fit my needs perfectly!!Rowe is the place to go!! I have been doing business with this family owned dealership for many, many years.If you need a vehicle, new or used, Rowe is the place to go!!M P Hight, Sr

HKingman28

27 de feb. de 2015

As a first time car buyer, I was very impressed at the quality of service that I received. Cyndy Dambrie is an amazing salesman. She made this whole process extremely easy for me. She was so friendly and I never felt pushed into anything with them. She made it a point to really get to know me and walked me through the whole thing. I truly appreciate the level of friendliness and respect that their staff has. Both her and Jim Robertson worked with me to find me the best deals. I would highly recommend them to anyone! Their staff is extremely knowledgeable and willing to help you every step of the way. They have exceeded my expectations.

Children

22 de feb. de 2015

This was the best experience we have ever had buying a new car, the sales peson was excellent in not pressureing us to purchase what we did not want, and she was very friendly and courtious.

Dbisson

18 de feb. de 2015

Purchased 2013 Ford Escape sel, Vehicle was in great condition , only 34000 miles. I would definitely suggest this dealership to family and friends. William Valle was very helpful and made me feel valued

taimaishu87

13 de feb. de 2015

This dealer has exceeded my expectations. They always checked up on us when we were waiting and also got me the best vehicle for my current situation.

eltamt

9 de feb. de 2015

My husband and I went to Rowe Ford in search of a good used car, after searching on-line and visiting another dealership. We were met by Mark first and I am not sure of his last name but he was very nice. He introduced us to Jim Mathews. After a "day at the dealership" we drove out of there with an incredible suv vehicle...so happy! Jim worked very hard to find us something we would be happy with and went above and beyond to accommodate us! Wonderful! Chris Blanchard was awesome on the financial side of things as well! 5 stars to all involved!

Kelly

7 de feb. de 2015

I dealt with Jason in sales throughout the car buying process. From the moment my daughter and I walked in the door, he and the staff were friendly, helpful, knowledgable and accommodating. Most of all, he was pleasantly un-pushy and really let us take our time to find the right car at the right price. Ray in financing was great too. We left that afternoon with a great car at a fantastic price (and several hot chocolates in our bellies!), and I couldn't be happier with my experience. I would highly recommend this dealership, and particularly Jason for a great car buying experience. Bravo folks!!

lucasw19

2 de feb. de 2015

Cyndy treated me as a friend, not as a potential sale. She was patient in my search for a vehicle that was the best fit for me and my lifestyle. She was prompt with resolving any questions or concerns about the vehicles I was pursing. Also, she helped me walk through the process of buying my first vehicle. She treated me first class like the rest of the Ford staff. I'm sure if I have any issues or concerns going forward with my new purchases, she and the Ford staff will be more then accommodating to help me.Ray was very honest and straight forward when it came to the financial side of my purchase. I feel very comfortable with the price and the extended warranty I choose to purchase. Ray is a solid individual and very knowledgeable of what direction needs to taken for each of his customers. I thank him for the time he took to explain everything in depth and didn't try to sell me something that wasn't right for me.Ray and Cyndy are two strong individuals and Rowe Ford is fortunate to have them there.

Harpman

29 de ene. de 2015

My experience with Rowe Westbrook was very good. Will in Sales and Ray in Financing worked very hard to put me in a car I know I'm going to truly enjoy while keeping me on budget. Over the years I've always received quality and value in the cars and trucks I've purchased from Rowe and this time was no exception.

Hyundai4me

24 de ene. de 2015

William made it happen! The product was right and the price was great- New Facility is state of the art, and the product is amazing- I'm recommending Will for all your Hyundai needs- Lease- Buy or Trade! The new 2015 Sonata continues to be a Game Changer and William Valle will get you in the drivers seat at the lowest possible price / payment Thanks guys,Deb

Tracy

20 de ene. de 2015

I was looking for a new car online and had clicked on a few models to see what the price quote would be. Next thing I knew I was getting calls and emails from several dealerships. Eventually I connected with Jason, and that was all it took. He immediately made me feel like he cared about more than just selling a car. I felt that he really wanted me to feel comfortable with our negotiations, that I was happy with the vehicle we were discussing, and that I could ask him anything. We exchanged many emails over the course of the week, and he was always prompt and courteous. He also patiently tolerated my quirky sense of humor. After we met, it was smooth sailing... he was just as friendly, funny, knowledgeable, and patient in person. My 20-year old son really liked him, too, and promptly tracked him down on social media. We LOVE the car I purchased from Jason, and the next time I go car shopping I will start with him!

EMeserve

13 de ene. de 2015

I went into Rowe maintenance for steering wheel problem and found out I had more problems resulting in a substantial amount of dollars. This was a surprise/shock as I still was very satisfied with my Hyundai 2003 113,000 miles.. Found out it was in my best interest to purchase a new 2014 Sonata with the wonderful warranty. All employees mentioned educated me in all phrases of this sale which resulted in a comfort level in closing the sale. This was my 2nd car purchase at Rowe and I have all my previous 11 years of service done at Rowe for my 2003 Sonata.So I will continue to have my maintenance with my service manager Sharon Crossman. Would recommend Rowe to be the place for purchase and service of a new or used vehicle. Thanks Rowe Hyundai Personnel-Sharon,Cyndy.,Ray and Mike.

SElias32

11 de ene. de 2015

As a first-time new car buyer I was unsure what to expect going into the process. I went to 6 or 7 dealerships before Rowe Westbrook. I was greeted right away when I got to the dealership, but at no point did I feel any pressure to buy. I test drove my vehicle, and then asked to go inside and discuss numbers. After we figured out approximately how much my monthly payments would be, I said that I wanted to go home and review my finances to see if I would be able to make it work. When I said this line at other dealerships, they wouldn't let me leave. They insisted on me rushing into a deal right then and there and it essentially pushed me away. Scott listened to my concerns and allowed me to walk out the door with no pressure to buy. Because of this, I developed a trust with him and knew that he was going to help me in any way possible. I live 2 hours from the dealership. I called him on New Years Day and said that I was interested in the car if the numbers worked out with my credit. I live 2 hours away so I wanted to make sure that it would work before I drove down. He came in on his day off and got everything set up for me while I was on my drive down. When I got there he showed me the price of the vehicle that we had agreed on and how much it would be with my credit score per month. There were no hidden fees. It was a very simple, stress-free process. Thanks to Scott and Rowe Westbrook for a wonderful experience!

Rockyroad

5 de ene. de 2015

This was the second vehicle we purchased from Rowe dealerships and we appreciate the hard work to complete the deals. Thank you, Jason Burns and Nate Baril for the extra effort.We will gladly pass on Rowe Dealerships and the sales team to anyone needing a new or used vehicle.

minnie1963

16 de dic. de 2014

I went to rowe hoping to get out off a vehichle that I was in they went above amd beyond for me cant thank kevin and his manager mike eough they got me into a sae reliable car they helped get my loan aproved i was treated like a friend bye the whole rowe ford team they kept in touch for the whole process off my car loan very special people thank you kevin and mike Michelle

nancy.ryder.5

7 de dic. de 2014

My husband decided he needed to trade his vehicle, so off we went to Rowe Ford, and looked up Will Vallee. This was our 5th or 6th car we had purchased there and always asked for Will as we always found him easy to work with, and if they didn't have what we were looking for, he made it his job to search and find what we were looking for. We would definitely recommend Rowe Ford and Will Vallee to anyone looking for a vehicle.Dana and Nancy Ryder

janet.westmowatt

26 de nov. de 2014

Duane Cross did a fantastic job. He wasn't pushy, and I got what I wanted. I would def. recommend Duane and Rowe to my friends.

slicks

15 de nov. de 2014

i just bought my third car yesterday! Will Valle is very friendly,knowagableand professionable! painless and quick buying experience. I will definitely reccommend rowe ford to my family and friends. Rick slaney -

lamalaz

2 de nov. de 2014

My experience with buying my hyundai at Rowe was a positive one. Duane Cross was very helpful, and quickly knew what I was looking for in a car. Ray Lerette worked with me in financing and I was able to drive my new hyundai home. I would definitely recommend Rowe dealership to my friends and family.

perkinsk4648

7 de oct. de 2014

Tim from Auburn was helpful in getting me to consider Hyundai. Cindy was very nice to work with. Not pushy at all. Like my new Hundai Sante Fe. Have not had a chance to have it serviced yet but i'm sure it will go well. Used service for my Ford at Rowe and was excellent.

billcat42

28 de ago. de 2014

Before visiting this dealership I had not bought a ford since 1951! Jim Hynes is a great salesman, listened to my needs and filled them perfectly. I am really enjoying my new ford F-150 Eco Boost.A clean and bright showroom, and my bride loved the music!

diane frechette

28 de ago. de 2014

I wanted to share my experience with the purchase of my new vehicle. Jim H couldn't have been more helpful , kind, honest and competent. He and (ray) stayed at the dealership with me until well into the evening to make sure I understood everything and felt comfortable with the purchase I made . Customer service (Nathan) followed up via phone . I entered the showroom the day before on the way to the lake with my special needs son (who touches everything). The ENTIRE staff at this location treated him with incredible kindness , patience and most of all acceptance. Any parent with a "special" needs child understands how important this is, Rowe Westbrook -Jim- are definitely "Special" to me. . Thank you

MrsDella

27 de ago. de 2014

When I had to get my oil changed suddenly in preparation for a long trip I wasn't expecting and my usual place couldn't squeeze me in, my husband took my car into the service department at Rowe . However, while there, Rowe told him 3 of my tires needed immediate replacement. I was shocked because my usual repairman had put new tires put on my car only months before. So I opted not to have the tire work done at Rowe and instead took the car to a third repair shop for an unbiased opinion. This third place confirmed my suspicions -- my tires were fine. Matter of fact, the shop told me I had MORE than a 50% life left in all my tires. So I would caution anyone who goes to Rowe to get a second opinion on anything you didn't order -- they might try to sell you something you don't need like they tried to do with my husband.

jessica.wadestarkey

4 de ago. de 2014

I just bought my third vehicle from Rowe so that should speak for itself. Going across the spectrum from no credit to great credit, they work hard to get you the best possible deal. I have always worked with Jim Mathews and will again if I buy another car in the future. He actually listens to what I want/need for my situation and works as hard as he can to get it, without any pushiness or pressure. I was able to check off all the boxes except trade in value (which I will admit may have had something to do with my run in with the curb and mailbox), but the price on the car seemed so good that even with that factored in I think I got an awesome deal. This was my second time working with Ray Lerette from finance and he is fantastic. Coming from a person who is always nervous about financing, its nice to have someone who is reassuring and friendly to work with and goes the extra mile to get you the best rate possible. Go here and work with these guys....you won't be sorry.

tdhandy

4 de jul. de 2014

I have had several experiences with this Service Department. They have all been very good, the varying services that were needed for my 13 year old Focus were explained clearly, any options laid out and I wasn't pushed to any particular conclusion.Overall, my experience has been very positive with Rowe Westbrook's Service Department.

storm2014

20 de jun. de 2014

I was treated with respect, kindness, and honesty. This is the 3rd car that I have purchased from Rowe and it won't be the last!! Thank You!!!

morganca

14 de jun. de 2014

When I arrived at the dealership, I was promptly greeted by Will Valle. I told him what I was looking for and he immediately led me to a vehicle fitting my description to test drive. I then drove a car of a different color before settling on a gray metallic 2014 Hyundai Elantra. We then went inside to discuss financing. Everyone was very friendly and Will made the transaction painless. I would certainly recommend Will and this dealership to everyone I know looking for a car.

rfm_maine

5 de jun. de 2014

Rowe Westbrook's Kevin Callnan made buying a new car a positive and remarkably stress-free process. Rowe has the inventory and Kevin has the experience - its a GREAT combination!

jeffcochrane

30 de may. de 2014

My salesman Patrick Moore did a great job. He did not pressure me, He was patient and showed me the cars I asked to see. I told him that I would be back in two days to purchase the car. when I cam back unexpectedly the next day (on his day off), he drove down to the dealership within 15 minutes and was there to take care of my transaction. What I did not like were the several verbal comments other sales people made to him regarding his attire right in front of me. He was dressed in a nice collared shirt and jeans. To me, it was way more important that he get down to the dealership quickly rather than be in a three piece suit. Making these comments in front of the customer to another sales agent is totally irresponsible and makes the customer feel uneasy. I applaud the dedication Patrick showed my dropping everything from his busy day to make the sale and get the job done. This should be applauded by the dealership not frowned upon. As a customer, he went above and beyond and that is all I ask for. I think if the sales team there was a little more team oriented, that would go a long way to making the atmosphere more welcoming. You can definitely feel the tension with some sales associates towards others. Other than that, it was a good experience.

Lorhymn10

28 de may. de 2014

Thank you Jason and Mike with helping us purchase my daughters first car. You truly made us feel like family and couldn't have asked for a better experience. She is looking forward to her complimentary car washes!!

Bajagrl

28 de may. de 2014

Jason Burns assisted us on Memorial Day with our purchase of a used Ford F150-King Ranch. Jason is one of a kind- friendly, personable, and extremely knowledgeable regarding the myriad of vehicles for sale at Rowe. He has the great ability to listen and hear what his customers are considering and does not attempt to sway/pressure or "fast talk". Jason is the type of sales rep that we thoroughly enjoy working with. He has sold us two vehicles from Rowe over the last 5 years and both experiences have been nothing short of wonderful. Not everyone would consider the experience of purchasing a vehicle wonderful for a plethora of reason with one of the main ones can be an unpleasant experience with their sales rep. Not so with Jason - he is a truthful, sincere individual and he brings that to his position with Rowe Ford.Wally Camp and Rowe Ford are truly fortunate to have a sales rep of Jason Burns' caliber working on behalf of the dealership.

eberry89

28 de may. de 2014

My experience at Rowe Westbrook was phenomenal. Jason Burns went beyond my expectations with his customer service, courtesy and ability to meet all of my needs for purchasing a new car. He was very professional and made the entire process run very smoothly. I would definitely recommend Rowe Westbrook and Jason Burns to anyone that was looking to buy a new car.

Rcnnj2002

27 de may. de 2014

I started looking at the Hyundia Sonata then the Kia Optama and finally looked at the lincoln MKZ. I drove all three and decided on the Lincoln. The salesman was great. No pressure sales. He even bought us lunch. Kudos to Roe great job.

Clouatre

26 de may. de 2014

... Brian REALLY listened from our first conversation to our last. We knew exactly what we wanted and we were clear about that. He never once pushed us or tried to talk us out of what we came to Rowe to do. In the past, this was not our experience at this dealership. Brian worked with us which made this difficult transition for us a little easier. We rated the price "good" only because we think our F-150 was worth more than what we were offered. This should not reflect solely on Brian. We are aware of the fact that he could only do so much for us when it came down to the bottom line.

JasonHayes

25 de may. de 2014

I would give this dealer an overall very good rating. They have a great inventory and very competitive pricing. I have no complaints and would recommend this dealer to friends and family.

jpmichael99

20 de may. de 2014

My experience at Rowe Hyundai, and with Cyndy Dambrie, was excellent. Cindy was helpful, honest, straightforward, and someone I felt I could trust. I am not an easy sale, nor am I easily brought in by most sales people. Cyndi played no games. I would buy another car from Rowe, and I would ask for Cyndy specifically. Nice job!!

MaddoeLou

19 de may. de 2014

This was the best experience I have ever had a dealership. Jason Burns was honest,thoughtful and polite. He had everything in order and the process took very little time. I would absolutely recommend him to my friends. I have always had great service from Rowe. I could not be more pleased.

quintuple

16 de may. de 2014

I told the salesman (Jason Burns) what type of car I was looking for. We took a tour of the used cars and Jason selected a car that I might like. That was the car that I eventually bought.

lori_p1

14 de may. de 2014

I decided to purchase a car through the NEA teacher auto buying program and found a great price on a new Fiesta. I printed out the coupons and called ahead. There was absolutely no hassle. They honored the low price, didn't try to encourage me to buy a fancier, more expensive model but did explain the features available in the base model I was interested in. The sales representatives were friendly and organized information with my insurance company during the day so I could be ready to drive it home when it arrived. My sales representative obviously enjoyed her job and spent time getting to know me as a person, not just a new car buyer. Plus they all love dogs and that's got to tell you something right there.

Jillian175

6 de may. de 2014

Everyone was so helpful and pleasant even though I had a billion questions!! We spent a long time at the dealership and Brian got every car we wanted to look at without hesitation and was extremely helpful!

jouvere

28 de abr. de 2014

We were honestly not expecting to find a car right away. My husband and I were looking for something that was used and within our budget, but were concerned about the whole buying process. William was exceptional! He helped explain and answer all of our questions, and was patient and not pushy at all. We liked that especially since we had gone in expecting to be hassled by nagging sales guys. Will was honest and went out of his way to make sure we were comfortable. With the long wait for credit approval, it didn't go unnoticed. We couldn't have asked for better service. It made a lasting impression on both of us, and we will continue to recommend this establishment to any of our friends and family (especially Will!)Thank you!Ericka & Lou

stvrrk

27 de abr. de 2014

I was looking for a late-model car to replace my 03 Pontiac Grand Am, which had been struck and destroyed while parked ifo my house. Rowe was the 2nd dealership I had visited, and it was becoming clear I couldn't buy a car I wanted at a monthly payment I could afford. Cyndy Dambrie was the salesperson - well, maybe sales advisor is a better description ;) She was knowledgeable and low-key throughout. When I told her my goal for a monthly payment, she told me about a lease offer from Hyundai on a 2014 Sonata. The price was right and I really liked the Sonata when I test drove it. Cyndy went along and we chit-chatted a bit; as we drove I said "Cyndy, you're not doing anything..." and she smiled. I got a nice new car at an affordable price, and the whole experience was pleasant.

sec07me

26 de abr. de 2014

My salesman was very friendly and courteous. Buying a new car is my least favorite thing to do because it is usually high pressure my experience at Rowe was anything but that. I would highly recommend Rowe and my salesman Patrick as they made purchasing a new car easy and enjoyable.

Sportsnutt

25 de abr. de 2014

It was a very good experience in dealing with Will Vallee at Rowe. They were fair on my trade and my new lease was within a couple of bucks of what I was offering so things turned out very nicely! I found them fair and honest and extremely helpful!Good Experience!!! Rowe Rocks this time around!!!Thanks

dreynolds5683

21 de abr. de 2014

Had a blast! Brian was one xxxx of a salesman. He listened an gave me exactly what I wanted. No hassling, back n forth just reasoned with me and did what he had to do to get me into my mustang. Enjoyable, unforgettable, can't wait to go buy another vehicle.. Now Chris was great, he was busy but never forgot about me. I do think he felt bad for how long it took but I was really in no hurry an I try to let both Brian an Chris know that but it never really sank in. Chris was quick when everything was finalized and got me in an out an all final questioned answered.

coachlvr

17 de abr. de 2014

I would highly reccomend this dealership to friends and family. Specifically the sales rep Cyndy. She was very knowledgable and a pleasure to deal with. She was not pushy like other sales reps at other dealerships we had visited. Our wishes and wants were her number one priority and went above and beyond to meet and exceed them. We purchased a Hyundai Santa Fe and could not be happier with the vehicle and the service we received.

EricaForbes

16 de abr. de 2014

This dealership was amazing; they went above and beyond to ensure that I got the vehicle I wanted and that I was satisfied; providing extra incentives and opportunities to use the vehicle before the sale was finalized. I would recommend this dealership above any other!

endoskeelton

9 de abr. de 2014

My wife and I visited Rowe the other day to discuss the handing back of my leased Lincoln Navigator and taking out a new lease on another Navigator.We were introduced to Andrea whom is the Lincoln specialist and she quickly dealt with our questions and worked out a new lease deal, actually saving me some money!The new car was ready for collection the next day !This was an incredible experience for getting a new car and I would definitely recommend Rowe for anyone looking to get into a Lincoln or Ford

W1UOY

8 de abr. de 2014

Jim was a trustworthy and helpful sales agent. The process overall was too long and not Jim's fault. The offices were not private and I did not enjoy the cramped quarters. The overall experience was ok and I would recommend Jim and buy from him again.

jasonm74

7 de abr. de 2014

Jessica is very friendly and knowledgeable. I have owned many cars/suv from Rowe and have dealt with her for years. Rowe is very lucky to have her in the service area.

djmoyer

2 de abr. de 2014

Andrea Ribeiro has been involved in our car buying experiences for many years and exhibits the right balance of friendliness and competence. I completed my most recent car buying experience with Andrea in a quick and fair manner. I also feel that Andrea's attitude reflects the idea that even after the deal is done, customer service continues.

4321mopar

31 de mar. de 2014

Started out looking for a used Hyundai and couldn't find the one that meet my needs. Jim came back with a great deal on a new Hyundai that far exceeded myexpectations. No pressure sales, just a great experience.Ray in finance provided me with some great financing options. He explainedin detail what was the best way to finance my new car.I left with my new car and a feeling that I made the best decision buying from Rowe.ThanksChris

dwilson113

25 de mar. de 2014

Rob was wonderful to work with! He is very professional and a great listener, finding me a car that fits my needs. He made my experience very relaxing and convenient to meet my schedule and needs.

maryhuhn

24 de mar. de 2014

This is the 4th vehicle we have purchased from Rowe, 1 in Auburn and now 3 in Westbrook. We keep coming back because of the associates and the service, both sales and repair. We have found the sales people friendly and helpful but allowing us to look around if we wanted to. On this sales purchase we worked with Cyndy Dambrie. My husband first spoke to her while waiting for a repair estimate one of our cars. He was pleased at that time with her information. After we decided that now was the time to look into a different vehicle we looked at several sources but always came back to checking out Rowe. We contacted Cyndy and set up an appointment with her. The service and information she gave us for leasing and purchasing a car was extremely helpful. When we decided to lease, something new for us, she went through everthing in a way we could understand it and feel comfortable with leasing. As business people we appreciated the way she knows the product (car) and how to sell it. She even picked up on the fact that it was my birthday and gave me some chocolate. It was nice that she noticed even this small detail. We can see why she is a top salesperson and would definitely work with Cyndy again.

venusesquibel

24 de mar. de 2014

My overall experience was great with them from their customer service and friendliness, nice people and very accomodating. The service i receive is the best i got from other dealers.

Stan Lourie

24 de mar. de 2014

After an extensive search to find the right vehicle we decided on the Ford Explorer Limited. Our reason for choosing Rowe was the way Brian Oleson handled our inquires. He listened carefully, clearly understood our needs and made every possible effort to find us the right vehicle at a price we were comfortable with. We would be happy to recommend Brian and Rowe Ford.

susang1954

24 de mar. de 2014

My husband and I had a great experience in buying 2 new vehicles at Rowe. The whole process of buying a new car is emotional and time-consuming. It all went very smoothly and quickly. The vehicles we needed to test drive were lined up and waiting for us. The process of finding the magic price which was fair for us and the dealer was painless and done very professionally. Jim Hynes was a pleasure to spend a major part of our Saturday with. He really knew the needs we had and the vehicle and trim levels which would suit our needs best. We have shopped a lot for vehicles over the years. We know a good thing when we find it. Rowe is where it is.

c2johnston

19 de mar. de 2014

Cyndy Dambrie, was extremely knowledgable and very helpful of all our questions. She didn't put any pressure on us to buy. She was very warm and friendly. On a scale of 1-10, I would rate her a 10. Thank you, Cyndy.

SeanBaker

18 de mar. de 2014

This is the second time I've purchased a car from Rowe. Went back to see them because my first visit was so good 9 years ago. Nice to see things remain consistent: courteous, friendly service, great prices and great inventory to choose from. I was especially impressed because the price of the monthly payment we agreed upon actually ended up being lower than we thought it would be, thanks to the hard work of the Rowe staff to find us the best financing available. Well done, folks!

TrefeS

15 de mar. de 2014

I am very pleased with my car shopping experience at Rowe Ford. My sales Rep, Jim was very accommodating and went above and beyond the call of duty for me. He was a pleasure to do business with.

l2teach

14 de mar. de 2014

I was extremely pleased with the service I received at Rowe. I just wanted to let you know that this was the most pleasant car buying experience I have ever had. We scheduled a test drive on a Ford Mustang. When we arrived and the salesman went to get the key, he came back saying the car had been sold. We were disappointed that no one let us know before we arrived. He then let us know that he did have another better Mustang in the same price range. I thought it was going to be one of those,"try to get me to buy a higher priced vehicle" deals. I was very wrong. The Mustang he told us about had just arrived. He showed it to us and we were interested. We were not able to take it on the road for a test drive because it hadn't gone through the shop at all but he let us drive it around the parking lot. I was pleased that we could drive it without needing a sales person in the car with us. We went inside and talked about the car and started some paperwork. Before we finished, Dave let us know that we could now take it on the road for a test drive. They had put it through a quick safety check to make sure it was safe to take for a test drive right then while we were there. I was impressed. There was no pressure to buy..just patience and respect. There were several financing applications ahead of us so he said we could go home and come back Saturday to look at the financing and take the car home if we still wanted it. Our salesman would be off on Friday but they would hold the car for us to come on Saturday. Again, great customer service. Everyone in the dealership was friendly and helpful. We got the financing that we wanted. We were able to drive away with our car Saturday morning. We ordered the protective coating and it applied as we completed paperwork. Because the car that we had planned to test drive was not in, we asked if Rowe Ford would be willing to put a remote starter in for us as a good gesture. There was not hesitation from the dealership and we have a mobile install for our new remote starter. I cannot say enough good things about my experience. I look forward to continuing to do business with the dealership.

WilldBen1

13 de mar. de 2014

A friend knew I was truck shopping and suggested I talk to Brian at Rowe Ford in Westbrook. The vehicle I had originally been interested in sold before I could look at it. I was looking for a new vehicle from last years stock that was in a specific price range and Rowe found one located a couple hours away. After helping me get credit approval, working with me on my trade-in and finding several rebates my new truck was on its way down. The staff was friendly and helpful at all times. I feel I got a very fair price with some accessories tossed in at a reduced cost. Rowe takes care of customers after the sale with free car washes for life and what seems to be a good service department. I would recommend anyone in the Southern Maine area look at Rowe before buying a new or used vehicle.

BarryRoss7

13 de mar. de 2014

We brought our car in for warranty work. Future work has been scheduled for when the parts come in. The staff was friendly and helpful.

rmsorensen70

11 de mar. de 2014

Jessica is always cheerful and friendly both on the phone when making an appointment or when meeting with here at the dealership. She is knowledgeable and efficient. If unexpected repairs are required she always explains the problem, its urgency, the solution and anticipated costs. When a problem does happen she is very professional in resolving the issue. Her customer service skills are excellent and would definitely recommend the Rowe Ford dealership and their service adviser/ asst manager Jessica Hanscom.

Slingshot2013

6 de mar. de 2014

I have been in on many occasions. I'm overdue as to rate why I am a repeat customer. Braxton Penny has always been extremely helpful, knowledgable, and confident. He is easy to work with and easy to understand unlike many automotive places I have used. This if refreshing nowadays and it's deserving to pass this along. Great service!

poolppl

6 de mar. de 2014

Brian Oleson was not pushy, but considerate of our needs in a new vehicle. The price was excellent as verified via ConsumerReports car pricing service.

dmadden0422

6 de mar. de 2014

William was great to work with. I had spent the entire day at 5 dealerships. He was very accommodating, friendly, understanding and knew what i wanted before he even recommended a car. Took the time, even staying after close, to make sure I was getting what I needed.Rowe was accommodating to my situation: car had been totalled in an accident so they were patient in holding my car till the insurance check came in.Thank you William!

cderoch3

1 de mar. de 2014

What a great family friendly dealer. Everyone was friendly and helpful. No high pressure sales tactics here, just people willing to do just about anything to find you the right vehicle. When we were shopping, we had a 3 year old and five month old in tow. The staff was happy to set us up for diaper changes, coloring, and cartoons on the TV in the lounge. They were considerate of our time and got us through the process as quickly as possible, I highly recommend working with Will (sales) and Ray (finance).

peter80

27 de feb. de 2014

Will quickly came over to assist me while I was browsing through the lot during a snow storm. He was very informative and rather than just answering my questions he offered plenty of extra information I was not aware of. Will made the entire process of finding the vehicle I was looking for and getting the right price and extras I wanted. Will was a major part of my decision to not only buy the vehicle but ensure I will recommend Rowe Hyundai to friends and be a repeat customer. Thank you for the great buying experience!

proform

27 de feb. de 2014

Having leased several vehicles at this location it is refreshing to know the quality of service is still excellent. Brian was more than helpful and would recommend him to anyone....

gorneau

21 de feb. de 2014

Brian was a friendly, trustworthy, helpful and followed through on everything he said we would do. He took the extra step to make sure I had a full tank of gas and the car was washed before I left the lot.The buying process was painless and I felt I got the car I wanted at a very good price.I would go back to Rowe Ford for my next vehicle.

rewhite1122

19 de feb. de 2014

My wife and I were referred to Rowe Ford by my brother in law, Richard O'brien after a less than pleasant experience at a competing Ford dealership in Saco, Maine. The Saco dealer let us sit in their showroom (after telling us they were"just finishing up with a customer") for an hour and a half without even touching base with us. We left.Dick suggested we call Rowe, which I did, and they told me to come right in and see Danielle, and she would take care of us.We weren't even all the way in the door yet and Danielle greeted us, with Andrea right by her side.Andrea actually made what started out as a bad day fun for us. She was very well educated about the F 150 SXT and more than willing to answer all of our questions.I hope Rowe Ford and Andrea will be together for a while because we would definitely like to do business when the next new vehicle is needed.Thank you, Rowe Ford and Andrea. You have restored our faith in car dealerships!

lifetract2

18 de feb. de 2014

Good experience, great service, very friendly employees. This made buying a car enjoyable instead of my experiences in the past. I will definately recommend Rowe to my friends and if I ever need another car I will buy it at Rowe

julienatale

13 de feb. de 2014

I had a great experience from start to finish and my sales rep Jaime Puleo had a vast knowledge of the vehicle which was very impressive right down to the smallest of details. We made him work through a lot of inventory because we had a specific price and specific options we needed. He found us our dream truck in Vermont and turned the deal around in less than 3 days time start to finish. Additionally, throughout the process, he was diligent in making sure we had a thorough understanding of all the options on the vehicle, esp all of the newer technology options. He also gave us tips/shortcuts on using the technology features. I guess to sum it up, Jaime Puleo defines customer service and in today's world that is very tough to find. Rowe Ford should def. keep this young gem around for sure!

tabithathewitch2001

31 de ene. de 2014

I visited Rowe Ford as first time new car buyer. I was greeted with a friendly helpful attitude from the moment I walked in, till the moment I left the Bldg. I first met with the sales Manager Danielle, who talked to me about what I needed for a car and the type of financing I was interested in. I stressed my nervousness of buying a new car and she assured me things would go accordingly and there would be no need to worry. My salesman Brian was very helpful in all aspects of the sale: He showed me a few varieties of cars and encouraged me to test drive. I fell in love with the white Ford Focus and decided this was the car for me. Brian was very supportive while I agonized over the credit report to come back. He also encouraged me to visit Rowe Ford for all the perks that come with purchasing a new car. He also told me to contact him with any question or concerns about the purchase. Although, it made for a long day purchasing a new car, everyone did their best to keep me happy while the paper work, credit check, etc., was being done. Overall, would rate the experience a 10!! Awesome Staff Awesome Show Room

kell48gar

30 de ene. de 2014

Very professional , caring and responsive. One of the better buying experiences we have had.Would highly recommend Andrea and the dealership. The facility itself is very impressive.

deel6458

29 de ene. de 2014

From the second I walked in, I felt welcomed. Through the process everyone was helpful, willing to work with me to meet my needs. Any questions I had were answered and even after my purchase I feel that I could go in anytime with questions and feel welcomed.I highly recommend Rowe Ford to anyone looking for exceptional quality service.

pplourde

27 de ene. de 2014

We hate buying cars because of the typical games. Andrea made the experience very positive for us - she was honest and straightforward and wonderful to work with. She went above and beyond, making sure we knew everything we needed to about the truck and synching up with it even though she was busy. We highly recommend Andrea to anyone looking to purchase a vehicle.

VirginiaPorter

24 de ene. de 2014

Overall the whole experience was quite informative and pleasant. The people we dealt with were very helpful and accommodating. Andrea Ribeiro is a pro. A very pleasant experience.

Lfurbish46

19 de ene. de 2014

My overall experience working with Cindy has been wonderful with her go-getter attitude in helping me find the right car for me! She has helped me to find a car of comfort and one that I will get the most out of. Her friendly and out- going character is what I call great customer service! I believe building a relationship with your dealer is very important to the customer and the dealer, and yes I would highly recommend this dealership and this sales rep. to all my friends and family that are in need of a car! Thank you so much Cindy, I am very pleased with my new car!

ebradstr

5 de ene. de 2014

I gave such a high rating because Andrea was very helpful and friendly. She was willing to bend over backwards to make the deal happen and was understanding of my monetary situation. She got me the best deal possible and tried to make the process as painless as possible.

4PETESAKE

31 de dic. de 2013

I WAS VERY SATISFIED WITH THE ROWE DEALERSHIP, THE SALESMANROBERT STANLEY WAS VERY PLEASANT TO WORK WITH AND VERY KNOWLEDGEABLE, AS WELL AS MARK CAMP

dandgheat

30 de dic. de 2013

Low stress, very easy to work with what we needed. They were very willing to look at different scenarios regarding type and length of payment for different vehicles.

mbct3

26 de dic. de 2013

I have had my previous Hyundai Elantra serviced by Rowe for many years by Sharon Crossman. Sharon, puts a heart and sole in what can be a cold business. I just purchased a new Accent from Cyndy Dambrie who was also wonderful and far from high pressure. It was a pleasure buying a car from her. Finally I dealt with Mark Camp for the business end of the transaction. He too was not high pressure, very helpful and very easy to work with and understand. A thank you to all!

chrisshuping

18 de dic. de 2013

From the moment I walk onto the Rowe Ford sales lot, Andrea was a very professional, knowledgeable and sincere salesman! Andrea listened to my needs and did her very best to provide me with a vehicle that met my needs, budget and dreams... Each and every team member at Rowe Ford has been a perfect combination of levels in excellence that I did not know existed in regards to a new car purchase. Without a doubt my experience at Rowe Ford is one I shall never forget. In three years I will be back to see Andrea for my next new car! Many thanks to all, including Danielle D., Mark, Laura and most importantly, Andrea! All my best to the entire Rowe Ford family.

BrettFinegold

5 de dic. de 2013

I had decided to lease a Ford and had heard mixed feedback about Rowe. It has strong reviews on this website, but my friend had a poor expierence with his salesman. So my expectations were tempered.The dealership was recently remodeled and is very nice. It's comparable to what you would find at a BMW or Audi dealership. Immediately upon entering I was greeted by Brian. Within ten minutes we were taking a test drive. The next week consisted of more test drives, and fair talk about prices. My trade in value was especially fair. Brian was not pushy and was very accessible. I would highly recommend him if you're shopping for Fords/Lincolns. It's been over a week now and I'm absolutely loving my 2014 loaded Ford Focus. I have nothing but positive feedback about the dealership and Brian. I suppose the real test will be when something goes wrong, but so far so good!

MarieL1959

26 de nov. de 2013

I bought a 2006 Jeep Liberty from Rowe Westbrook, after a month of waiting for the mess with the title to be straightened out. I was promised new wiper blades when I picked up the vehicle, but that did not happen. The tires have a slow leak. I just found out from my mechanic that the Jeep has very bad wheel bearings in the front, and the work is going to cost me over $400 for parts and labor. The amount of wear and tear on the wheel bearings show that they were already poor at the time I bought the Jeep. They should not have put an inspection sticker on it, the condition of the wheel bearings is so bad. I have also had to have the fuel pump and the water pump replaced; fortunately they were covered by the extended warranty I purchased from my bank when I took out the loan to buy the Jeep. Unfortunately, due to the high mileage at the time of the sale, the wheel bearings will not be covered. Prior to this I owned a 2002 Jeep Liberty and had it for 4.5 years without any of these issues. What a ripoff! I will not buy another vehicle from Rowe and I am filing complaints with the Better Business Bureau, the Maine Attorney General's Office, and hiring a lawyer. I will never do business this dealer again.

wark6

26 de sep. de 2013

My husband and I had a great experience with Hyundai and the employees! We had looked at the car on Sunday and decided to do a test drive the following week. I came home on Wed. 9/25 and the car we looked at was in my yard. The saleswoman Cyndy let my husband take the car home till I got there. We went back to the dealership and met with Cyndy. She was great! She did not pressure us into getting the car,but listened to what we wanted. We got a great trade-in, rebate, we put money down and we also purchased several package deals.This has been the first dealership that we have been to in a long time that we felt that everyone listened to what we wanted! I would and have recommended that people who are looking for cars go there first. The staff was great with us. Greeting us in a friendly manner, making sure we were taken care of and not pressuring us. So many dealerships do that and that is always a huge turnoff for both my husband and myself. Thank you again for your service and kindness!

dadobbs

25 de sep. de 2013

After researching my next car online, I settled on the 2013 Santa Fe Sport. I wanted a very specific model, package and color. I visited Rowe Hyundai and test drove a car with the desired trim and package but not the desired color. Jason Burns worked hard to find the same car in the desired color at another dealership. I am very happy with Jason's professionalism and follow through to find and deliver just what I wanted. I really enjoyed the friendly service and attention I received at Rowe Hyundai.

Doffidy

25 de sep. de 2013

This was actually our second purchase from Rowe. We came back because of the product and service we recieved the first time and were not disappointed with this transaction. The only glitch was a computer problem but I can't fault the dealership for that.

braustin1

25 de sep. de 2013

I had a very friendly and down to earth experience buying a new vehicle. Also, Kevin helped me tremendously to get another $500.00 rebate.

andrea12

25 de sep. de 2013

I needed to get a car that was within my budget. They gave me a fair price on my trade and worked to find me a car that fit my budget.I am pleased with their choice and service to me. Please keep the FREE car washes as a service to buyers.

amandam736

23 de sep. de 2013

Cyndy greeted me the moment I stepped onto the lot. I knew exactly which car I was looking for - we took it for a test drive and she answered all my questions. I really appreciate the team work at Rowe to get me the best possible deal for this car. I am impressed by the friendly customer service, professionalism, and camaraderie of the sales team members. Cyndy has a great personality and was a joy to work with. I will be sure to recommend Cyndy and Rowe Westbrook to others! Thanks everyone!

jwolfe2

21 de sep. de 2013

I visited the dealership several times. Brian Oleson greeted me each time with sincere customer service that didn't make me feel "pressured". He answered my numerous questions and suggested I keep the vehicle over night so I could drive during my typical day. It was a great experience! The overnight test drives really helped confirm my choice. I appreciated Biran's flexibility and will recommend him and Rowe Ford to others.

Kmbenoit2002

18 de sep. de 2013

We had our minds set on the vehicle we chose. We just needed help gettin it from the dealership into our possession. Jason Burns was nothing short of professional. He was extremely comfortable to work with. He went above and beyond to make this transaction possible. Ray was also great on the financial end. Very personable and efficient. We had an amazing experience with Rowe Westbrook, and will definitely do business again in the future.

mainestarlight

11 de sep. de 2013

The service and sales experience was great; very friendly expertise, warm and welcoming. Down to earth and willingness to assist customers. Sales Manager, Danielle, assisted and guided me to the car I purchased, which I thought surprising to be able to sit down with her. Peter gets extreme kudos for being willing to work with a picky customer and bringing out a lot of vehicles for me to look at. Great team.

Rolande77

7 de sep. de 2013

I was very anxious about buying a new vehicle. Cyndy was very good at making me feel at ease. She was extremely patient with me. I described what I needed and wanted in a vehicle. She found the perfect match!

bpweags

25 de ago. de 2013

we first met with fred who in turn introduced us to our salesperson,cyndy...cyndy was very knowledgable concerning the hundai sonatas we were inquiring about...she was very personable and not pushy, which made us feel like we had the time we needed as well as our questions answered... we decided on a hundai sonata ...we got a great deal, our first lease and shared a few laughs with cyndi as well as great service . she told us to call if we ever need anything and will look forward to saying hi at our first service.... all in all...the best car experience we have ever had.....bruce and donna weagle

gail8574

21 de ago. de 2013

I wrote a review earlier today that I would like to change. Please remove that review. Thank you.The Rowe people at the Westbrook location very much satisfied us. We love the Elantra. It is getting great fuel mileage and my wife really enjoys driving it.The deal we received was very good. We want to thank Mike, sales manager, Jason, our sales contact for sales and Chris, our contact for helping us with finance.We highly recommend this dealership!

Srblanc

19 de ago. de 2013

I had a terrific experience. Andrea was extremely helpful and informative but not pushy. The service was exemplary and would recommend Rowe to anyone. Also, the investments to the facility, the free car wash is a notable benefit which I plan to utilize. I am happy to be part of the Rowe Ford family.

bornfree

18 de ago. de 2013

Awesome experience! This is our 2 new vehicle purchased at this dealership. Peter was great - no pressure sale - full of information - let us decide what was best for our needs.

RogerBrenner

15 de ago. de 2013

Just like to take this time to thank Jim Mathews giving us different options. We were working with Rowe and another area dealer. Jim got our business because he came back at us with options. Here is what Jim was up against. He had a couple that had a dollar figure they did not want to go over and a very good car that we had already paid off. The only way we would purchase a vehicle would be because it had the options we wanted or could live with and at a price we were willing to accept. Not an easy job for a salesman. jim kept giving us options we could think about. In the end we purchased a Hyundai Santa Fe and, I believe, at a very good price. Thanks Jim. As for reliability- let's see how it does. You can not beat the warranty. Best Roger

mbouche1

8 de ago. de 2013

Cindy was great to work with. Though she wanted to close the sale and made efforts to do so she was understanding enough to work within my timeframe. I visited and got quotes from several other Hyundai dealers in the area but made the decision to purchase from Rowe as they were the most willing to work within my budget. I would definitely recommend Rowe over the other dealerships for their flexibility and friendliness.

Jdenham128

28 de jul. de 2013

This is the second Hyundai I have purchased in two years from Rowe and Jason Burns is and oustanding and truly down to earth salesman. He puts you right and ease and does not pressure you during the sales process. Can't recommend Jason and the Rowe dealership highly enough.

louie60plus

24 de jul. de 2013

I have nothing but the BEST to say of these people!!! From all who are involved in making a sales happen for the customer's peace of mind, and budget, this is THE BEST I've ever encountered!!! They treat you like royalty!!! They take time with you. You're not just another noth on their belt!!!! and they also make you feel very special!! I recommend them to anyone who wants more than fair treatment, all the way around!!!

Lorisonline

7 de jul. de 2013

We had been to several dealers and after researching decided to look at the new Elantra as an option. My husband and I had a great experience at Rowe. Tim was very helpful, easy to work with and not high pressure. He listened to us and answered all my questions. I was very happy with the process and am very happy with my new car.

Mustang40

5 de jul. de 2013

After much research on the internet, we kept coming back to the Website of Rowe Ford. We also visited another dealership and felt very unhappy with the sales person. Again we came back to Rowe Ford on the internet so we felt we should check it out. Our experience has been the best ever in choosing a used car. We are in our "50's" therefore, we are not novice to purchasing a car. Gerry was pleasant, patience, and very calming in speaking with us. Never have we been this comfortable looking for a car. The rest of the sales and finance staff were equally as pleasant. Would be go back to Rowe Ford in the future (if and when needed)? Absolutely!

opppresents

5 de jun. de 2013

I visited the Westbrook lot on Wednesday, June, 05th, 2013 at 03:45pm to look at a brand new 2013 Ford Fusion. When I arrived the lot was a mess, I had to drive around for at least 5 minutes to find a parking spot. After I finally found a parking spot, I got out of my vehicle which was parked right next to the sales office (trailer) and proceeded to walk towards the white, gray, green and black fusions. I was hoping a salesperson would come out within 2 or 3 minutes to greet me, however they did not. After about 10 minutes of still walking around those 4 cars a salesperson still did not come out and say hello or to see if they could help me. I thought to myself.... "maybe they are busy with other customers".... so I continued to look at the fusions hoping someone would eventually come out and help me. After 12 minutes I finally saw a salesperson who made eye contact with me but proceeded to walk right past me without even saying hello or even acknowledging my presence. I was very frustrated at this point, so I continued to look at the black 2013 Ford Fusion hoping that someone in the showroom would come out and help me or even attempt to say hello, however no one did. Finally about 20 minutes went by and I decided that no one obviously wanted my business so I started to walk back to my car to leave this horrible dealership and move onto the next one. As I was walking back to my car I noticed that a salesperson was in the window watching me the entire time! I highly recommend anyone and everyone who is looking or is in the market for a new vehicle to not ever visit Rowe Ford located in Westbrook, Maine!! These salespeople obviously are not here for the customers and apparently have not been trained in customer service. I have NEVER had an experience like this one and I will never go to this dealership again. It really is a shame tho, because I was all ready to buy that brand new fusion with my exceptional credit and a HUGE downpayment! They lost out on a very high value customer. DO NOT GO TO THEM!!!!

coreytwardosky89

29 de may. de 2013

I had a 2.5 hour drive to get to this dealership, and I must say it was worth every minute. I drove up with a particular car in mind and they happened to have it and Cyndy was Superb! The experience went super smooth, I had a trade and it took some serious bartering to get my exact value to where I was happy, but between the finance department and the Sales staff I felt like I was always in great hands. The car had a carfax and all the info was super easy to find, and every part was explained quiet well. The end result was just what I wanted and it was handled in a FRIENDLY and comfortable atmosphere. it hard to replace the feeling you get working with a person who is understanding and real. This dealership will always be top notch in my book! Thanks to everyone and I hope they stick around!!! thanks for everything, I love my new car!

bonmadlib

16 de abr. de 2013

Fantastic, Jason greeted me & asked me what I was interested in, asked me immediately if I wanted to test drive the car, which I did. We talked price, told him I would not buy until I drove it at night. I am older & I wanted really good lights, he was going home but offered to stay & I told him no I could test drive with someone else. I kept teasing him that he was a typical salesman, extremely out going, just great. I am here to tell you Hyundai was on my list but at the bottom, Toyota, Honda,Subaru & Nissan, but I went down to Saco where all the car dealers are, the toyota salesman walked me around the building and way in back (now half way there I asked him how much further because I had a soft cast on my foot & he said not far HA!) so I liked the car & asked him for keys to sit in it & hopefully test drive it & he did NOT have them & did NOT offer to go get them & because I had told him what I was willing to spend ( which it was in my price range) but he didn't think I could get them to go down some & told me to go on line & I would get a better price & he gave me the name of a salesman at Subaru & I went there & he told me they had nothing in my price range I was there less than 5 min. After I left Jason in the afternoon I went & test drove Nissan's, I had learned my lesson from Saco & just told him the 2 I wanted to test drive & drove them & then asked what the best deal I could get was, I was not happy with it asked them if they could do better, they said no so I informed them that I was buy the Accent, when they asked why I told them not much different in price & Accent had a better warranty & was a 2013 & Left! Went back to Rowe test drove in the dark, great headlights. Of all the salesmen I talked to Jason was the only one who seemed to take me seriously, He is extremely outgoing, sat me in the car immediately showed me everything & off we drove & I went back the next day & bought it & Rowe can thank Jason for that!!

jkdouglas3399

3 de abr. de 2013

Jason was excellent to deal with. He was very professional, patient, friendly, and did not pressure us to hurry into a decision. We would recommend him in a minute to my friends. Ray was very helpful with our financing and very friendly. He created a comfortable atmosphere for us which was appreciated!

colleendonley

3 de abr. de 2013

I was very happy with the customer service and my new truck. :) It was as enjoyable as the purchase of a vehicle could be and I would definetely go back when I need another vehicle.

pattaylor

31 de mar. de 2013

Frustrated in shopping around at dealerships in my area and playing typical sales games. I stopped into Rowe on my way vacationing for the weekend and talked with Kevin Callnan who was very friendly and wasn't about the usual games. I had nice seamless purchase and would definately shop there again.

207hildamae

28 de mar. de 2013

I found both Ken Sweet and Chris Blanchard to be very accommodating . We found Ken Sweet to be friendly and accommodating with meeting my request for changes that we wanted done to the truck before purchasing,He made arrangements to have these changes done in the same time period as the sale was taking place. .I appreciated ken's quick responses to my e-mails,explaining the operation of my new truck,and his honesty during the buying/selling process.I will ask for both of these sales guys again if and when the need arises in the future. I love my new truck !Much Thanks ,Frank and Debbie Collemer

vickielynn88

28 de mar. de 2013

I love my new 2013 ford fusion. The people at Rowe are very nice and worked hard to get the price per month I was looking for with a good interest rate. The only thing I wish could have been a little better is the price for the car I traded in. Over all I would recomend Rowe to anyone that was looking for a new car and I will continue to go to Rowe for my future purchases.

rmsorensen70

27 de mar. de 2013

Ken Sweet is personable, knowledgeable, and an asset to the Rowe sales team. Ken was a great help when our youngest son purchased a used car and to us when we purchased a new 2013 Escape. I would recommend Ken and Rowe Ford to anyone looking for a new or used vehicle.

hollyrowe96

13 de mar. de 2013

Mr. Burns went above and beyond "customer service" to make me feel comfortable with the complete process of purchasing my car. He was very knowledgeable, and at no time did I feel pressured to buy. Mr. Burns made me feel important whether I bought a vehicle or not. I would recommend the dealorship, and Jason Burns to anyone.

elfdennis

13 de mar. de 2013

Ken Sweet made a terrible experience at another dealership an excellent life changing experience at Rowe Ford. I needed a larger vehicle because of recent changes in my life and rising repair cost of my vehicle so I wanted to trade in my car. Because of my financial situation I didn't think I could afford a quality used car. So I found a vehicle at a dealer on Craigslist out of State that I thought was in my price range and convinced myself that this was my only option and I traded my car for a SUV that would suit my needs. Very soon I found out I had truly made a bad purchase decision but I had no option to undo my mistake and I had the biggest case of buyer's remorse.Just prior to my terrible purchase I had gone online on to the Rowe Ford website as my co-workers had mentioned how great they were treated and the great deal they accuired. I filled out a credit application and Ken Sweet contacted me and discussed my options. He provided me some options but I could not bring myself to the idea anyone could help me in my financial situation without coming out with a huge car payment on a very used vehicle so I declined his assistance and went onto make my awful decision to go out of state.I was so depressed! So here I was driving home from my first day back at work with my out of state purchase that I was truly embrassed to show up at work driving and my phone rings. It is Ken! He called back, not knowing of my recent purchase, to follow up with another offer on a vehicle that he had that he felt would meet my needs. I explained to him of my poor judgement with my recent purchase. He offered me his assistance in making life all right again and asked me to come see him.From the moment I arrived at Rowe Ford Westbrook I was treated with exceptional service. Ken had the vehicle he wanted to show me parked right up front, After a test drive and a quick appraisal Ken worked with Chris Blanchard and they made me an exceptional offer that I could not pass up. I was able to purchase a great quality pre-owned 2006 Kia Sedona that is an exceptional vehicle with an extended warranty. I now have the security of driving many care free miles with a payment that I can easily afford. It was like Ken was my guardian angel when he reached out and called me because I swear I thought my life was stuck with my prior bad experience. He told me he would make things right for me and most importantly my wife who was not excited about my bad purchase. Ken did make it right, just as he promised and he made things more right than he will ever know and I thank him for being so proactive and reaching out to me when he did.My wife and I are so impressed with Ken, Chris and the sales exprience we received at Rowe Ford and I urge everyone to consider Rowe for your next vehicle purchase because like me it could be a life changing event. Thank youDennis Healy

dluvmytats

10 de mar. de 2013

This was a great experience. When I arrived at Rowe Westbrook I was casually great by Cyndy Dambrie. I was very pleased that I was not over run by 4 or 5 sales people. I have had that happen at other dealerships. Fundy worked very hard to help me get into the beautiful toyota. I also had the pleasure of working with Chris Blanchard. He also worked very hard to get me approved for the toyota. I was approved. Once approved the car was taking to the service department. They cleaned the car and put a new sticker on it. The price of the car I wanted had been dropped down in price by 2,000.00. The price was perfect! I will he recommending Rowe to all my friends. They are all very kind and made you feel welcome!! Thank you everyone at Rowe Westbrook!!

Kay9sRule

9 de mar. de 2013

I needed a newer car because the 2004 I had was starting to be too expensive to repair. I was concerned that I wouldn't be able to afford a brand new one. Ken was very patient with me and he helped to determine what would be possible. He was easy to talk to and he was respectful and straightforward. No question was a "stupid" question and each time he answered clearly and with confidence. Chris Blanchard and Ken worked together to get me the most affordable deal and they were both very approachable, professional and down to earth. Thanks.

rhonda2299

7 de mar. de 2013

I have purchased 8 new vehicles over the years and this was by far the simplest and most pleasant of all purchases. I filled out an online request and was contacted by Kevin. We made an appt for a test drive, it was a cold, snowy night. He had the vehicle warmed up and ready to go when I got there. He LISTENED to what I was looking for and the financial guidelines I had to work with. In turn, he told me what my options were within those guidelines, plain and simple. He even stayed late to go over everything with me and have my trade in valued. The next day, I talked to Chris, emailed him the requested documentation he was looking for and he took care getting me the financing information. I went back to test drive the vehicle in daylight, again the vehicle was ready to go when I got there. Kevin took the time to answer my questions and go over my options again. When I finally decided to purchase the vehicle, the one I looked at had been sold. Kevin got me the exact thing from another dealer and had it ready for the date I requested. When I went to pickit up, it was ready to go, Kevin went over and explained everything about the vehicle. Chris had the paperwork ready, went over everything with me and got me on my way. No pressure, no hassles. Kevin has called and emailed to follow up and see if I had any questions or concerns. These guys know how to listen and deliver exactly what they promise.

jfjohnson007

6 de mar. de 2013

I lost my car in an accident and needed a new car fast. Rowe Westbrook was able to help me out in my time of need with great quality service and an understanding of my situation. I had a small budget that they worked with to help me find a car that I loved and met all of my requirements. Ken and the rest of the team at Rowe gave me the help I needed, and went above and beyond what any other dealership I had gone to did. I am very glad that I went to Rowe Westbrook for my new car and would highly recommend them to anyone who needs a car and don't what to just settle for less. Thank-you Rowe Westbrook

bayly04

1 de mar. de 2013

To whom it may concern,My experience we these two gentleman on February 27, 2013 was very professional, and from the very start, their priority was to put me in a car that would make my visit to Rowe successful. I will and would recommend these two employees to anyone looking to buy a car. During the whole process that day, they made me feel important and made my goal a positive one.

Nickersons

28 de feb. de 2013

Ray and Cyndy provided the best customer service without the pressure other dealers put the consumer through. Every aspect of my experience was excellent and the relief of knowing I will be well cared for during the next 3 years of my lease is immeasurable. I have already recommended Rowe Westbrook to my family, friends and co-workers. Thank you!!

heyfield

27 de feb. de 2013

I had put off the daunting task of buying a new car because I have had less than pleasant experiences before with high pressure, say- anything-necessary to seal the deal sales approaches. Rowe was the first place that I went and I told the sales staff right up front that I would not be buying a vehicle that day, but I was starting to comparison shop so I would appreciate their bottom line deal. At that point I thought they they would be perfunctory in their dealings with me, and although disappointed, they did spend time sufficient time with me, going so far as to agree to find me a certain color car at the same advertised price. This was something they didn't have to do. I took their numbers to other dealerships only to find that everything that the the sales personnel at Rowe had told me was the truth and their deal was in fact the best around. Much relieved and buoyed by their truthfulness, I returned to the dealership to purchase my car. My sales rep. took over from there, making the process effortless on my part. He found the car I wanted in NH, arranged delivery, and had it sparkling clean for when I arrived to complete the transaction. The necessary reams of paperwork were completed efficiently, yet each one was explained thoroughly. Afterward, my salesman sat in the car with me and patiently explained each and every feature on my new car. Believe me when I tell you, there was a great deal to explain. He did not stint on his time with me and wanted very much for me to have a working knowledge of the car's features before I left the dealership. He assured me that if I had any questions at any time with any of the more advanced features that I could drop into the dealership and he would set them up for me. His customer service alone would be enough to bring me back to buy another car and for me to recommend him to all of my friends. By the way, I love my new Focus.

Robyn1964

27 de feb. de 2013

I was referred to Jason by a friend. I went to Rowe just to "look". Jason never pushed me or made me feel like I was wasting his time because I was just looking. Jason is friendly, honest and professional. He went out of his way to help me. Ray did the financing and made it an easy and smooth transaction. It was even fun!! Rowe should feel lucky to have Jason and Ray. I will definately refer my friends to Jason and Rowe Ford. I am enjoying my new vehicle... I LOVE LOVE it and I love Jason. Thanks.

hoppa316

26 de feb. de 2013

jamie and chris where both awesome they both went wayabove and beyond for me to get me into my new carthanks to both of you

sebago62

26 de feb. de 2013

The initial sale went well. Then they set up a bed liner and cover install. When I called that company to finalize (I thought) the appointment, they din't know what I was talking about. A few weeks later, I got an e-mail from Jaime Puleo asking me to fill out this rating. I explained that I would not fill it out as my occupation makes that a problem. She/He ignored that and asked two more times. This time, I can fill it out because I am not endorsing them.

JenCrain

26 de feb. de 2013

My husband and I had the best car buying experience we've ever had at Rowe. Sam was very friendly and worked with us to give us the best price possible for the car we wanted. Thanks Sam!

Meugley

25 de feb. de 2013

Ray was great at selling the product of extended service. Kevin was almost too passive and really didn't sell us the car, he was more of a middle man we had to go through to obtain the car, and honestly, wasn't as forward in his communication and really wasted our time on two occasions that was completely unneccessary if he had just been forthcoming with information all along.Peter really sold the car/vehicle, knew the engine, mechanics of the car, and was pivotal in selling the vehicle to us. Thanks Peter.Service thus far has been friendly and accomodating. I can't say enough about David Auspland who has been professional and accomodating thus far.

smcduffie01

7 de feb. de 2013

I started my search for a new f150 online contacting different dealerships in my area. The next day i got calls from these dealerships with price and payment options. This made the decision on what dealership to choose easy for me. I talked on the phone to Jamie Puleo from Rowe Ford and he went over all the number's with me which were better than any deal i could get elsewhere. Jamie number's were right on when i showed up at the dealership to buy the truck, It was nice to see that there are honest and friendly salespeople still out there. Thanks Jamie for making my purchase quick and easy.

oldmainer

4 de feb. de 2013

Was shopping the web for a used car and emailed Rowe re a Hyundai on their lot. William contacted me and over about a weeks time, he had suggested several cars that might meet my criteria. I finally settled on a Santa Fe and made an offer that was accepted. My wife and I visited the dealership and met William for the first time. He was very cordial and we felt comfortable throughout the purchase. Definitely a different experience from some I have had in the past. No high pressure situations. We both felt fortunate to have had William for a salesman.

FStafford

28 de ene. de 2013

Will Valle and the rest of the crew were very helpful and I got a great deal as I have in the past deals I have made with Rowe Ford.

Cory G

28 de ene. de 2013

My wife and I went to Rowe Ford simply to test drive a few models so that we could make a decision on whether or not to trade on something newer, Ken was very accommodating in letting us drive several vehicles, we decided to buy the 2010 ford fusion, Ken did not pressure us in the least , our experience at other dealers with pressure would cause us to wait or go else where to buy, he also was able to get the payments very close to what I wanted to spend. Even though the car fax on our vehicle disclosed an accident that we were unaware of, he was able to give us a more than fare trade in, We will look to Rowe ford in the future when buying a new car thanks to the service we received from Ken.

EHudson1

26 de ene. de 2013

Cyndy was a pleasure to do business with and helped the processmove along smoothly. Cyndy was a delight to do business with. Onething I did notice (of course being 65 years old) that alongwith being a sales person Cindy must also do manual things. I noticed she was removing snow from cars. I would suggest thatsenior sales people be given a waiver from doing this manualwork. Other than that everything moved smoothly with Cindy's assistance.

vsawtelle

17 de ene. de 2013

Eric was VERY helpful as was the rest of the staff. They helped get the monthly price down to something that was affordable for me and also to get all the extras with it! Great experience! I left very happy!

bethomps

10 de ene. de 2013

Very enjoyable sales experience on all levels! Wanted to test drive / purchase a Hyundai Elantra GT (base model). Very hard to find in Maine at the time. Salesman Will Valle showed us the only model on the lot, which had the sports package (and therefore put us out of our budget). Loved the car, and Will found a base model at a dealer to the south, to keep us within budget. But that vehicle was not an acceptible color, etc. for us. We said we would just wait until one came into Rowe, as we werent in a hurry to buy. He then (along with the manager and finance manager) worked with us over two days (allowed me some time to restructure our financial platform a bit) to make the sport model EXTREMELY affordable. They bent over backwards to close the deal and accommodate us, in the most professional and reasonable way. It was a very fair price, with minimal pressure, no games, no gimmicks, no typical annoying tactics one usually expects when purchasing a new vehicle. My wife and I HIGHLY recommend Rowe Hyundai in Westbrook (and salesperson Will Valle in particular) for a pleasant and respectful car purchasing experience. Further, we intend to purchase another Hyundai in the near future, and will not hesitate to return to this dealer for a repeat experience. Kudos to the team at Rowe Hyundai!

diane.hessler.3

5 de ene. de 2013

So I gave Will a challenge - to find me a specific car and once he found it to spend no more than 60 minutes agreeing on price, trade in and getting me situated in the new car, and he delivered top shelf service. He's the guy!!!

abbottwins

1 de ene. de 2013

Excellent customer service from Ken & Chris! They really took the time to meet my needs & work with me on financing. I feel I got a great car for a great price! I will send lots of folks their way!

smckean

1 de ene. de 2013

We liked the low pressure sales technique. We were shown the vehicles we were interested in without any pressure to look at other more expensive models. Sales staff friendly, responsive.

pollysmith1

1 de ene. de 2013

My experience at Rowe was great. Jim Joys was very friendly, personable and down to earth. He was very knowledgeable about the Veloster Turbo and easy to talk to. Overall it was an awesome experience and I LOVE my Veloster! Thank you Rowe! Polly Smith

Dengelhardt

31 de dic. de 2012

Jaime Puleo is very knowledgable regarding the Ford Explorer features and functions. He also exhibits a passion for providing a positive customer experience. He has contacted is to be sure we are satisfied and to field any questions that we had. He gets our 5 Star rating!

cengelhardt61

28 de dic. de 2012

Jaime was very knowledgable and friendly. He went out of his way even though we came at night, staying late and Chris Blanchard was also great to work with!

wendibee

27 de dic. de 2012

Wonderful customer service. They get you what you're looking for! Ken sweet has helped us twice and never fails to totally satisfy us! We will always go back to Rowe!

maudette1

27 de dic. de 2012

When I drove into Rowe Westbrook, which is minutes from my home, I had a feeling they'd have the Hyundai I was looking for. Originally having my heart set on a Tuscon, Jim Mathews also had me test drive the Santa Fe. Having a sales person so personable and easy to connect with helped make the process of buying my first car fun, easy, and completely non-stressful. With no pressure from the staff, only professional support and guidance, I was able to make my own decision of what vehicle to choose, which was the Santa Fe (with a sun roof installed for me!) The customer service and being deemed part of "The Rowe Family" is a reason I will choose to go back and why I will recommend Rowe to friends and family.

rdarling56

27 de dic. de 2012

I have purchased several new & used cars and this had to be the best experience. Kevin was so committed to the sale and showed me everything about the vehicle I was certainly impressed with his knowledge of the vehicle. I will return to Rowe Ford in the future.

brian.files.1

27 de dic. de 2012

It's rare that you feel like someone in the auto industry was upfront and honest. Jason was. He listened to what I wanted and found it. I was very pleased to deal with him and the rest of Rowe Hyundai. They were all very professional and a true pleasure to deal with. I am also very happy with my new (used) car. Better gas mileage than I had expected and even handles the snow better than I had hoped.

erinlv

17 de dic. de 2012

I had a horrible experience at Rowe Ford with Jaime. From the very start when he first called me, he didn't listen to me and was the absolute epitome of a fast-talking, wheeling & dealing car salesman. I made clear to him that I was not interested in the Ford Fiesta sedan, only the hatchback...but he continued to talk about the sedan. I have never shopped for a brand new car, this was my first experience and as soon as I walked in to meet with Jaime, he made me feel as though I was one inch tall and knew nothing about what I was doing, let alone about the car I wanted (I am only a woman after all). He kept showing me the sedan on the lot...emphasizing that the hatchback is more money. I actually did a little research before my visit and so I knew the hatchback is more money. But this is my first brand new car, and so I decided I would rather spend a little more money to get the car I want. When Jaime finally let us take a car for a test-drive...he brought the keys to the sedan...saying they drive the same. Maybe they do...but again, I was interested in the Fiesta hatchback - NOT the sedan. A few days later, I (very reluctantly after my first experience at Rowe Ford) made an appointment at Quirk Hyundai. I dreaded the appointment all day because of my experience with Jaime. But you know what? The guy there was terrific! He made me feel like a human being, asking me what I was looking for, what I'm planning on doing with my current vehicle, what the best plan is for me, etc. I never once felt that he was being rude or condescending or trying to push a sale on me. He actually agreed with me to sell my car privately so I can get more money (even though it means a delayed sale for him). And he even let me test-drive the hatchback! So...needless to say...I will be buying a new Hyundai Accent GS as soon as my vehicle sells. I wanted to make sure that you know how much of a turn-off my experience at Rowe Ford was and hope that you will all rise above the stereotypical fast-talking, inconsiderate car salesman...it is not what people want, not what they respect, and certainly not where they want to spend their hard-earned dollars. As a side note...my father was also with me and is planning on purchasing a Ford Escape in the Spring. His thoughts on our experience reflect mine and he will not by buying his Escape at Rowe Ford. All in all, you've lost the business of at least $40,000 and all because of a lack of kindness, patience, and treating your customers like human beings.

maureen.larsen

16 de dic. de 2012

Friendly, no pressure sales. Easy to discuss what I am looking for and have the sales team find the right truck at the right price. Have purchased four vehicles from Rowe Westbrook - would be hard pressed to find a better dealership anywhere.

my1nonlylv

7 de dic. de 2012

Ken went above and beyond to not only get me the car I wanted but made me feel comfortable with my decision to buy new. I have over 10 years of sales experience and he couldn't have "sold" my new Ford Focus an better. Thank you Ken for not only getting me into a safe beautiful car but making the experience unlike any other I've ever had.

rpctmc

3 de dic. de 2012

I have been thinking of purchasing a new vehicle for several months and was contacted by two salesmen from two dealerships. William Valle from Rowe Hyundai was one of the salesman. He was genuinely friendly and helpful. He answered all my questions and did not try to rush me nor was he pushy in any way. It was also clear that he was knowledgeable. My experience at Rowe was very positive.

jeffmurph5

2 de dic. de 2012

Will was very friendly and courteous. He understood my immediate need for a car within a certain price range, and he worked diligently to make sure I got the car that met my satisfaction. I would recommend Will and Rowe Westbrook for their friendliness and prompt service.

boblib3

1 de dic. de 2012

I was in the market for a new F-150 and had inquired at a couple of dealerships on prices and offers. I didn't receive much information I wanted . I am an employee of an X-Plan partnership so I went onto the sight to search . I sent requests to a few dealerships . Jamie Puleo from Rowe Ford Westbrook contacted me with great information . I went in to see him and he was very knowledgeable about the vehicle I was interested in and had quoted me the lowest price I could get it for . I really had not expected to purchase the day I went in but Jamie made it so easy and fast that I took advantage of the amazing deal . I am very happy with my purchase of a new F-150 . Also Jamie was very informative on how to use the new gadgets in the truck that I had never had. So again I am very satisfied with the purchase and the service I received from Rowe Ford Westbrook .

cyclerider

1 de dic. de 2012

My experience at Rowe Ford and with Ken Sweet was better than I could have hoped for. I was treated well and given the information I needed to make a good decision that fit my needs. It was a very good overall experience and a left the dealership feeling that I was treated fairly and I would not hesitate to return in the future for other dealings.

Fredo1

1 de dic. de 2012

Kevin was excellent, straight shooter, not your usual game show host style salesman. He had the car I was looking for and we negotiated a great price without the usual B.S. in short order.

ed simmons

1 de dic. de 2012

The experience of purchasing my 2010 Mazda cx-7 at Rowe Ford with low miles was a pleasure from start to finish. The saleman Kevin Callnan made it very comfortable for my wife and I. We were able to drive out the door with our new used vehicle in a very short amount of time. Thanks Kevin and Rowe ford, I am enjoying my Mazda!

Carol Patterson

30 de nov. de 2012

We love our new car, we have purchased a car at Rowe Ford before and were very happy, so we went to Rowe. We were appreciative of our salesperson Will Valle, he was knowledgeable, polite and patient with us. We will tell our friends and family to go to Rowe Ford.

lhcarter

29 de nov. de 2012

My wife and I were interested in a 2013 Fusion Hybrid. We contacted and visited several Southen Maine dealerships and were told the cars were just not available.Peter Raymond at Rowe Ford was the only salesman ready, willing and able to locate us the exact vehicle we wanted and to arrange having it shipped to Maine in a very short time frame.Within two weeks of our inquiry we were driving off the lot in our new car.The whole process, sale/trade, etc. was painless and EVERYONE at Rowe could not have been nicer.While it is still too early to weigh in on the promised benefits of the 2013 Fusion Hybrid, it is one of the nicer finished and more comfortable vehicles we have ever owned.

austinpowers03

21 de nov. de 2012

Amazingly kind, friendly and outstanding dealership. They worked with and around our needs. Went a good 6 hours out of there way to find the car we were looking for. They never said "buy this" it was always "I recommend this for you" or "this could fit your needs." The associate I had the opportunity to work with was beyond outstanding. With an associate like this I would believe they would have more such great associates on site. Great dealership.

DARREN MCDONALD

14 de nov. de 2012

WE SPENT QUITE SOME TIME LOOKING FOR A NEW AUTO WITH VARIOUS DEALERS.NATALIE CORSON AND RAY LERETTE ARE JUST TOTALLY AWESOME!!!!!HANDS DOWN, THE BEST CAR BUYING EXPERIANCE EVER!!!!!!!!THE 2010 CHRYSLER SEBRING IS OUR 16TH AUTO PURCHASE...........THIS IS THE FIRST TIME THAT THE SALES PERSON AND MANAGER STEPPED UP TO THE BATTING PLATE WITH THE BANKS TO GET US APPROVED. MOST OTHER CAR DEALERSHIPSWOULD SEND YOU PACKING AFTER THE FIRST "NO"RAY AND NATALIE ACTUALLY TOOK THE TIME TO GET TO KNOW US AND TO DELVE INTO OURCREDIT REPORTS AND PERSONAL HISTORY AND DISCOVERED THAT CHARLIES MOTOR MALLIN AUGUSTA RAN 15 CREDIT APPS ON US WICH SERIOUSLY BOTTOMED OUT OUR OTHERWISE QUITE GOOD CREDIT REPORT.WE LOVE OUR NEW CHRYSLER!!, WE LOVED OUR EXPERIANCE WITH THE PEOPLE AT ROWE WESTBROOK!AND WE WILL NOT HESITATE TO GO SEE RAY AND NATALIE AT ROWE WESTBROOK FOR OUR NEXT AUTO PURCHASE!!! THANK YOU ALL SO VERY MUCH FOR TREATING TOTAL STRANGERS LIKE FAMILY! DARREN MCDONALD & SANDRA THIESSE SABATTUS, ME.

mandrr321

10 de nov. de 2012

My overall experience with Rowe Westbrook has always been amazing. My mother purchased her Hyundai Sonata there and I just purchased a new Elantra there. Never once did I feel pressured to do anything I wasn't sure about. It always felt like Jim and the financial department truly wanted to help me get the car I wanted for the price and payments I could afford. I got the car I fell in love with and at an amazing price and interest rate. I couldn't have had a better, kinder, or more personal experience anywhere else.

mrs.monicajensen

7 de nov. de 2012

Both Ray and Ken went above and beyond what we expected to get us into the car of our collective dreams. After having the car for almost a month now, I still havent been able to find something about the car that I dont like. We have been forced to walk or use public transportation for 4 years....it is wonderful to be mobile again and in such a great car. Thank you to both Ken and Ray.

jamesgang1090

5 de nov. de 2012

The length of time that we spent there was a little excessive but overall Will is a good sales person. atmosphere was nice. other staff were very kind. I also noticed on my paperwork that there was a $775.00 vehicle shipping charge. I was disappointed to see that I was charged for this. If I had noticed this I might have reconsidered my purchase....

fewshunMAN2012

4 de nov. de 2012

jaime puleo meet my expectations on all concerns of customer service/ work quality/friendliness/experience/priceand offering "continued customer support relationship" after the sale in which i liked

onetruehope

2 de nov. de 2012

The salespeople I dealt were as professional and friendly as they come. I have spent some years working in the sales/customer service industry and I saw this the moment I walked in. I had used the USAA car buying service to locate a dealer while I was visiting my sister in Maine. I live in Northern Virginia where everything costs more as it is a recession-proof area due to high incomes generated by the Federal Gov't. Ken Sweet worked to get the vehicle I would be happy with. Since I am not one of those Northern Virginia high income people , I had only so much $$ to work with. I discovered through the process ( just a few days) what I really wanted and Ken did not hesitate to see it through as I changed my mind about some ' must haves ' as well as stuck with other choices I could not live without. He was very patient and accommodating in my search for my first new car ! When he did locate a vehicle for me, since my time in Maine was short, we talked over the phone and gave me a price ( a bottom line number) . Though when I did come in to make the purchase, the price ( bottom line number) was not what we discussed on the previous phone call. There was a + $2,000 difference from the bottom line we discussed and I was to get a Ford incentive discount of $2,000. So somehow, even after explanation and trying to work the numbers and understanding there are all the additional fees associated, the car must have been more that he realized when we talked over the phone and I did pay more than I expected. Nonetheless,the two Rowe Ford employees did a great job of making my first car buying experience a very good one overall. Thanks for all your hard work guys !

Kawin15

1 de nov. de 2012

Very, Very Friendly dealership. My experience was NOT one of feeling pressured into purchasing a vehicle, my kids were welcomed into the showroom and acknowledged. I revisited several times before I made my purchased and was not bothered with phone calls or emails. It was an enjoyable experience and they were very reasonable. Jason Burns, Mike Jeffers, and Ray Lerette were all great to work with and made it a very fun experience for me, and purchasing a car is not something I truly enjoy. Thanks again guys, your were great!

blaporte

1 de nov. de 2012

Great experience working with Peter Raymond on the purchase of our new Fiesta. Peter definitely knew the vehicles we looked at, was personable and friendly, and generally made the experience something that I didn't dread (and I really dread buying automobiles). Ray also made the financing process easy. I appreciated his candor during the process and his ability to expedite things so we weren't stuck there for hours and hours. Overall, great experience...definitely will recommend Rowe Westbrook to others and will be back for our next vehicle!

maidnmaine

31 de oct. de 2012

Rowe Dealerships employees Jason Burns and Ray Lerette are consumate professionals who not only handled the purchase and trade of my vehicle I previously purchased with them, but also explained thoroughly each step of the process. Considering I was purchasing as a newly widowed woman I always felt they were looking out for my needs. A great experience.Sincerely, June E. Burns

patsurette

31 de oct. de 2012

Jamie was very friendly and willing to please. gave his complete attention to us on a busy day. Handled every detail with professionalism. Overall a great experience. Looking forward to being a Rowe customer.

crazydays

31 de oct. de 2012

I was looking for a used Impala and found two here at Rowe Ford. Ken Sweet contacted me via e-mail and he made arrangements for me to take a test ride. I was swept away, Ken was great to deal with, made the process pretty pain free and I was riding in my new car the next day. I would recommend the dealership and Ken Sweet to anyone. Thank you Ken and Rowe Ford for making me a proud owner of my 2011 RED Chevy Impala.

ThomasNeedham

31 de oct. de 2012

I choose Rowe Hyundai because when I was doing my research prior to making my buying decision, I was annoyed by multiple desperate emails and calls from the other dealerships telling me how badly they wanted my trade. (They really didn't since it was a high mileage car with a major insurance repair) William Valle from Rowe sent an email that answered my major questions and when I was ready to talk to him about my options, he helped me decide what would work the best for me. I drove over an hour past the nearest dealership so I could do business with Rowe because there was no hassle or idiotic sales ploys that their competitors are still fond of in this region.I love my new car and am going out of my way to recommend William and the management team at Rowe Hyundai.

CarrieLynne

31 de oct. de 2012

After days of internet research, visits & phone calls to dealers within my area, I knew I had to extend my search as none reached my expectations. I then called Rowe Westbrook and my search was over. They had the best selection, prices & staff. Rowe had the exact vehicle I was looking for - on their lot and ready to test drive. The rest is History. I was able to purchase my car (2013 Santa Fe) with the payment I needed. We truly had the most wonderful experience at Rowe and have already begun to tell our family & friend. My husband and I both highly recommend Ray, Steve and Rowe Westbrook family!! ps - YES, I am LOVING my new Santa Fe!

Mdiesel

29 de oct. de 2012

No complaints. The experiance was very pleasant. I was impressed with the salesmans approach and felt no pressure at anytime during the sale. Also was impressed with the salesmans knowledge of each model.

lynn.morrow.92

29 de oct. de 2012

I had a wonderful experience dealing with Kevin Callnan.He was very courteous and showed a great knowledge of the products and he was not overbearing as I have seen with other sales.I would definitely recommend this sale rep and dealership to others I know.

Didi22

28 de oct. de 2012

It was my pleasure visiting this dealership. William Vale had e-mailed with me a few days before and he followed up with a phone call. He was very explanatory on what to expect. It was one of the reasons to come in and see what was offered. William was very nice and all the other supporting employees were great as well.I will come to this dealership again and I highly recommend this dealership and William Vale!!! Happy with my car, happy with the service!

rthibeault

27 de oct. de 2012

This was my 2nd new car purchase...my 1st was 13 years ago at another dealership...my experiences were completely different!! Jason Burns was a pleasure to deal with :) As a woman shopping for a new car alone I felt he was extremely honest and forthcoming to help me get into my dream car :) the 2013 Elantra Coupe:) LOVE my new car! haven't experienced the service department yet....but anticipate a great relationship in the future:) Jason was so easy going and changed my perception of car salesmen! Ray in finance was awesome as well!! I'm proud to now be part of the Rowe family and look forward to many years together :) Happy Motoring!!

PeterMZaremba

26 de oct. de 2012

Having never purchased a Ford product in 40 years of auto buying, I was persuaded by my wife to take a look at the new Ford designs. The features offered,styling,fuel economy ratings and the independence of Ford concerning government bailouts certainly opened my mind to the possibilities of purchasing.I did my homework by shopping around and reading as much as I could find about the new Fords and wasn't completely sold.My experience with auto dealerships in the past has tempered my acceptance of encounters with salespeople, usually they act like sharks circling in bloody water and I do my visits to dealerships on Sunday mornings when no one is around .That being said, my visits and subsequent purchase of a 2013 Ford Focus Titanium from Rowe Ford Westbrooke is a testament to Kevin Callnan.He was low key, friendly, no pressure quality sales professional which besides the the Focus itself is what convinced me to purchase a new car from him and Rowe. He worked with us and our schedules, answered any and all questions openly and frankly, and brought the vehicle ultimately chose from another dealership in a timely fashion.My trade-in was fairly valued and the process of purchasing was effortless and smooth.All in all he did a great job!Chris Blanchard made the financing great. The pile of paperwork went quickly and easily with no pressure to add-on any extra's that weren't truly required.He was quality professional as well.I was impressed enough with Kevin and Chris that should the ownership of the dealership been available I wouldn't have hesitated to speak directly to him abouthis people!

srosebor

26 de oct. de 2012

I had a great experience at Rowe. The dealership did a great job finding me financing, and I have a car that I love. I have never had a better car buying experience, I would reccomend Rowe to anyone looking for friendly and caring service.

welch2380

24 de oct. de 2012

I found the truck I'd been looking for on-line at Rowe Westbrook. I called and spoke with Cyndy Dambrie. I told her a price range I had in mind and within 5 minutes she and the sales manager agreed to lower the price of the truck almost $2,000 to fit my payment needs. Once at the dealership, both Cyndy and Ray Lerette treated my family and I with kindness nd respect throughout the purchase. They are true professionals and I will certainly do business at Rowe Westbrook in the future! Thanks for a great experience!!

mfrost47

19 de oct. de 2012

Jim was asked to wash my car and before I left I was owning a new car - he was friendly and continues to be helpful with my questions regarding my new car. Great experience. Thanks Rowe and Jim.

slstrout

14 de oct. de 2012

My husband and I felt very comfortable with Jim Mathews. No pressure at all. I am 67 yrs old and have delt with many car salesmen. It usually only takes 10 or fewer words out of their mouth and I am instantly turned off and want to leave the dealership immediately. Jim was very helpful and knowledgable. Would highly recomend him and Rowe Ford.

Rob1972

13 de oct. de 2012

Started working with Kristen over the phone about purchasing a used 2011 Chevrolet Impala and was impressed with her service and follow ups. Went in a couple nights later test drove the car and filled out the credit application. I was upfront and advised there are some issues due to a traffic accident that greatly reduceds our income for 3 years. Kristen was certain they could work with me and get a deal done. The came the sales manager Ray Lerette, he actually came over and asked what had happed as he could see I went from an excelent rating then 6 month later it started to decline. Itold him that my wife i were in a severe auto accident and ended up loosing close to 40% of our income for 3 years. He again said he would talk to the banks and explain our situation. Next morning I got a call from Kristn and he was able to talk to the creditaors and was actually able to get the loan approved. but was still trying to get the rate down. At this point i asked fo 2 new tires be put on the car so it has a match set. Again no issues, signed the contract(which was also quick and painless) In short if you have issues with credit or anything I beleive you should do your self a favor and stop to see the Rowe Used Car team. They made me feel importand and were the first and only place to ever ask "what happened?". That question met more than the price..which in fact was amazing in itself!

chagantivgr

10 de oct. de 2012

I went to ROWE Westbrook to trade in my SUV and buy a new car/SUV.Jason Burns helped me to decide the car I am going to drive with his expertise at the detail of the car I was looking for. Mike Jeffers, Mannager at Westbrook helped me get the best satisfied price for my tradein and took good care of getting the best price on my New 2013 Hyundai Santafe Sport.Jason and Mike together got me into a this nice SUV with all bells and whistles.The service of Rowe Westbrook was fantastic. Though the SUV I bought had a manufacturer defect of the sunroof, Jason talked to the service guys and got me right in and got it taken care. Jessica Hanscom at service helped to get the service done at the best and honoured me a gift card and as well.Ray Larette was polite and professional in closing the monetary deal.Jason was very helpful, friendly and honest and I would recommend him to others for a future vehicle purchase. The whole experience was Rowe was new and at the end was a pleasant. Great dealership and has nice people like Jason, Mike and Jessica that make this delearship great.

Larry Whitten

29 de sep. de 2012

My wife and I were looking for an affordable, but comfortable vehicle. We drive to Maine in the Spring and back to Florida in the Fall. The gas mileage on the Hundai is great and the ride is very comfortable. Jim Joys was very accomodating and was very knowledgeable about the vehicle we bought. Ray Lerette was extremely helpful and explained all of our options for financing the vehicle. The vehicle provides what we were looking for. Jim checked around and found the color vehicle we wanted and had it delivered on the day he promised. Ray suggested a date and time that would beneficial to save us time on signing and delivery of the vehicle. My wife and I are extremely satisfied with our new car. I would recommend the dealership and these two individuals to anyone. They care about the customer and it shows. Thank you very much for making this experience enjoyable.

jwelch1225

29 de sep. de 2012

Bourke was very pleasant and friendly to work with. No pressure at all. He answered all our questions and showed us all the features of the Edge. Thank you, Bourke.Jaime was also good to work with. Although, I did have to stick to my guns with him to get him down to what I felt was a fair price to pay for the Edge. He did his job of trying to get the most for Rowe, but after showing him my research on the vehicle price, he did get approval for the deal at what I wanted to pay. Jaime even checked in your computer system and found that I could get and extra $100 off because we had purchsed a Hyundai Accent last year for my daughter. Thank you, Jamie.Chris was pleasant to work with, also. He handled all the paper work and financing very quickly. He even talked us into purchasing the Service Agreement which I hope will pay off for us. I will be keeping running tally as we go to see if we actually make out with the plan. I had worked with Chris last year at about this same time in purchasing the Hyundai Accent for my daughter.

dm_mains

28 de sep. de 2012

I knew what I wanted when I arrived and no one tried to change my mind. Very helpful and friendly.Very enjoyable experienceWill recomend to friends and family

DerekLambert110181

26 de sep. de 2012

I started my search for a new vehicle by searching online using cars.com which, after pinpointing my search criteria, eventually lead me to a vehicle at Rowe Ford. I had a Hyundai Genesis which I was looking to trade-in and since they were also a Hyundai dealer, I thought that it made perfect sense to reach out to them to discuss my options. I sent an email and recieved Ken Sweet's contact information back and reached out to preliminarily discuss the vehicle and my needs. After that first call, I continued to look around only to come back to that same vehicle several days later. I called Ken and arranged a time to stop in to test drive the vehicle. I was able to get in and meet with Ken immediately. We proceeded to look at a couple of vehicles, inlcuding the one I specifically came to discuss and after several test drives, I decided that I was ready to buy. We negotiated the price of my trade-in and moved through the paperwork without issue. There was a bit of a layover due a few folks ahead of me waiting for finance, but their waiting areas was comfortable with plenty of coffee, water and a TV. While I waited I walked a few minutes to grab a bite to eat and Ken got my vehicle ready and filled the gas tank. Once I made it through finance, we swapped out all of my belongings from one vehicle to the other and I left the lot with my new truck. Ken was very helpful, friendly and honest and I would recommend him to others looking for a new or used vehicle in the Portland area. A few days later I received a call that I needed to sign a couple of things that were incorrect and although I could not get away from home and work to make the trip, Rowe had a representative drive to me and sign the paperwork which took literally 1 minute - pretty cool! The whole experience was pleasant and I am fortunate to have made the choice I did and work with Rowe and will likely do it again!

StormCherry91

25 de sep. de 2012

The service of Rowe Westbrook was fantastic. They did everything in their power to make sure I left with the car I wanted! It took a few attempts but they made sure I was taken care of!

Justinlroy

25 de sep. de 2012

Steve was very helpful and made the buying experience seamless. I would recommend people go see Steve when looking for a car. Finance people were also very helpful.

jessleav73

25 de sep. de 2012

Great service! Friendly and accommodating to my needs :) I absolutely love my car and am glad I bought it through Rowe Ford in Westbrook! Highly recommended to others

sreehl

25 de sep. de 2012

I had an excellent experience overall at Rowe Ford. The price was right, Kevin was very thorough and took time to locate the right truck for me.

KelleyA21

24 de sep. de 2012

My Husband and I had gone to several dealerships and really had not settled on what we wanted to buy, Jim walked us through exactly what we wanted and needed and walked us through the whole process. He was patient, kind and extremely supportive. The car we really wanted was slightly out of our range, we went in believing we would have to settle for a used vehicle, Jim not only heard us but sat with us for at least 2 hours helping us to work out how we could get to where we needed to be. THIS IS THE GUY you want to sell you a car. We walked out completely satisfied with a 2013 Sonata Limited, that meets all of our wants, needs and is beyond what we thought we could ever get. Thank you to their whole team including the Management staff that assisted us with financing, these are the guys you want helping you they are FANTASTIC!!!!

bobbijo.roma

31 de ago. de 2012

Shopping for a new vehicle is always "stressful", however, when dealing with Rowe Ford and Jim Matthews, the experience was a joy. Jim worked with me to find the right vehicle for me at price that was affordable. I truly appreciate the professionalism and the friendliness that any buyer deserves. I highly recommend both Jim and Rowe Ford for future purchases.

dweldner

31 de ago. de 2012

From the moment we walked in, it just went bad. My son had earlier done the leg work on a vehicle and we arrived to purchase it but since he hadnt driven it i wanted him to take it out for a spin. Jamie, our salesperson was busy so i asked another sales person who was just sitting there if he could just let us take the car out. He rudly told me i had to wait for Jamie. So 15 mon later, Jamie comes rushing over, annoyed that we hadnt called first to before we came, and got the car for us to drive. Then we returned and wanted to "deal" and Jamie made it so uncomfortable even though we were valued customers. We decided to grab dinner while the paperwork was being completed to get a call that they were too busy to get it done that night even though i told them we were in a rush to get the car that day before my son left for colledge in two days. I was told the deal could be completed the next day. So i called the next day to talk to finance department to complete deal, to find that that person was out on personal reasons and the person "covering" knew nothing about my plans to purchase a car. To that i told him how frustrated i was and was going to look at another dealership to which he responded "ok". Not "let me get you a manager" or anything. So my wife went to Yankee Ford, had a wonderful experience, and drove off the lot in 2 hours with a car!!! Never gonna use you again Rowe!!

Blueberri

29 de ago. de 2012

I am writing this review to express how well Jim Mathews treated us during the buying process. We did not feel any pressure. He paid attention to what we were looking for and he helped us find the right car. We highly recommend Jim Mathews.

WSEMaine

29 de ago. de 2012

Ken communicated numerous times with me over the internet and when we were able to test drive vehicles he was very knowledgeable and was able to show us multiple makes of vehicles. We intended to purchase a Ford but ended up coming home with a Hyundai. Ken and Chris made the experience as painless as possible for us. Thank you Rowe. We'll probably be back for our next vehicle!

SIngraham

29 de ago. de 2012

My daughter bought a car here a year ago...when my wife and I needed a car we searched online and found an interesting car at Rowe. Excellent previsit emails. Excellent visit. Excellent car. Bought the car. They had a few visible rust spots professionally repaired before we picked it up. :)

Doreen metcalf

28 de ago. de 2012

I had been shopping around on different web sites looking for the perfect truck for my needs. Rowe had lots of trucks in stock and just the one I was looking for. Jamie was quick to respond to the e-mail I had sent the night before and took me in a direction i had not considered and now i have a great truck and an awesome deal. Thank you.

s.w.murf

28 de ago. de 2012

I chose Rowe because they had the car I was looking for. Overall, this has been a good experience. I would definitely recommend this dealership to a friend.

Jimleavitt

25 de ago. de 2012

This was truly the best new car buying experience I have ever had. Kevin Callnan greeted me upon entering with an eye to eye contact. Took the time to show me several models and answered every question with extreme knowledge. The finance mgr was as helpfull as well. Matt the gentleman who detailed my truck was friendly and courteous as I was bugging him as he worked. I felt honesty and customer service is the first priority at Rowe Westbrook. Thank you Jim Leavitt

twofishgirl14

23 de ago. de 2012

Just had my first car buying experience, buying a used Hyundai at Rowe. The car was a good deal, and the salesman Jason Burns was excellent to work with. He was very straightforward with me, easy to talk to and informative. In general, I feel like I got a great car at good value and only had to jump through the minimal number of hoops. The only complaints I have are towards the man who processed my credit application and finances, whose name I do not remember. He was very brusque, walking over to where I was sitting and launching into questions without so much as introducing himself first (which is why I don't remember his name). When I didn't understand something he asked (as a first-time car buyer a lot of references were confusing to me) he became visibly frustrated and simply repeated the question louder, only serving to intimidate me. He also seemed put-off by the fact that I had been pre-approved for a loan at my credit union, and asked several times whether I had really gotten such a low APR from them. When he was done, he simply got up and left without making it clear whether I was free to leave. The behavior of everyone else at the dealership was, by comparison, very courteous and thoughtful, and overall I do feel that it was a good place to buy a car.

jrgagnon17

23 de ago. de 2012

Jim, Ray, and the entire team at Rowe Ford made the process of buying a new vehicle a pleasurable one. Jim was extremely responsive, thorough and willing to work with us through every step of the process. I would absolutely recommend Jim and Rowe Ford if you are looking to purchase a new vehicle.

hjmard

23 de ago. de 2012

Ken was willing to look at various options and found a car I had secretly been wanting but never thought I could get within my budget for monthly payments. He fit me to the car, I hadn't even told him I wanted and came within my budget. I had been to other dealerships and was turned off by their lack of communication and sales approach. Dealing with Ken was like dealing with an old friend!

ivyr

12 de ago. de 2012

Ken Sweet and manager Mike Jeffers made buying this car a pleasure. Ray in finance was also great. I felt like they really wanted the best for me as a customer. I was assured they would be there for service in the future or if I had any questions or concerns.

blueharbor

31 de jul. de 2012

Very friendly, knowledgeable and willing to work within your budget to get the vehicle that you want. Would definitely recommend this dealership- (Ken Sweet) was most professional.

hsk

31 de jul. de 2012

Jason did a great job on the Hyundai Elantra, excellent pricing first time around. the car was purchased primarily because of the price and the prior experience I have had with Rowe service

Brooke K Taylor

28 de jul. de 2012

I have always liked working with Rowe Ford Westbrook, The sales people are nice, they do not try to sell you something you don't want, The prices are great, the service is great, I have been buying and recommending Rowe for years, Sincerely,Brooke K Taylor

nickberam

27 de jul. de 2012

Jim Joys was a pleasure to work with. I never felt he was trying to force me into making a decision and I also felt he wanted me to be satisfied with the decision I finally made.

Jrandrews

26 de jul. de 2012

Kevin was very easy to work with. He listened to my needs and wasHelpful without being overbearing. He was also Respectful of my time constraints during my visit. Chris was also very helpful and took time to explainFinancing options without talking down to me. Both KevinAnd Chris made this buying experience one of the best I have had

GabyBerger

19 de jul. de 2012

I had a wonderful experience. Jason was great. I loved that I did not feel pressured into buying the vehicle and not rushed when making my decision.

durango2005

19 de jul. de 2012

Ken was really great to work with. I started my dealings with him over email. We had found a car that we were very interested in, so I completed the online credit application and Ken had emailed me within 3 minutes of my completing the app online! He was wonderful to work with and made this whole process easy. Since it was the summer and everyone has hetic schedules, when we were available to go in and test drive the Durango Ken was not there. We then worked with Scott Davis and he was great too. The day after we test drove it Ken was able to come up with a deal that we both could live with. That night I was able to go in and pick up the vehicle before we had all the paperwork figured out. The next day I went in and signed the paperwork - Chris Blanchard worked hard and was able to get us a loan that also met our needs. This whole experience has totally changed my feeling of working/dealing with car dealerships and Car Sales Managers. This was the best experience I have ever had working with a dealership (and I once bought a car from my uncle!).

AIRWOLF2425

7 de jul. de 2012

Ken was nothing but professional and made me feel like a friend during the entire search and purchase process. I will go back to Ken for any new car purchase. I would highly recommend him to all of my friends and family because they will not get the run around. Thank You Ken Sweet.

Rfinck

4 de jul. de 2012

Purchased Santa Fe over the phone from Georgia. He had a class 3 hitch installed. Everything went smoother than expected! Very responsive relative to return calls

Brooke5300

28 de jun. de 2012

Ken was so friendly and easy to work with. He was knowledgeable and not pushy! A great experience. We negotiated over the Internet with ease and confidence.

vjoy

27 de jun. de 2012

My husband and I have purchased several vehicles over the years from Rowe. We always go there and no where else as we feel we are treated fairly, no pushy sales people, they spend time talking to us and answer our questions. It feels like family when you go there. The service people are awesome!This was the fist time I dealt with Jason as a salesman and was very comfortable talking to him. His knowledge of the car was awesome. When I picked up my car he was very patient in showing all of the bells and whistles on the car and made sure I was comfortable before I left. The people are what make Rowe a great dealership to purchase from!

smuzzey

26 de jun. de 2012

Kevin was easy to deal with and was also willing to come in on his day off to make sure I was able to pick up the car when I wanted.

bill thomas turner

25 de jun. de 2012

Kevin came in on his day off to deliver to car. He spent hours making sure we were satisfied and in how to use the many features of our new explorer. All this after getting us a great dear on the car.

kirsten87

23 de jun. de 2012

Ken did a great job of making sure I got what I needed at something I could afford. It was great to be able to give him what I wanted/needed and he was able to pull two cars for me to choose from. For me that was great because I had limited time, and really wasn't too picky. I got a great lease, even when I looked at other offers they were way more then what I was paying. I was very satisfied with the service I got at Rowe and from Ken in particular.

Cory Decker

22 de jun. de 2012

The staff was very friendly and helpful. They were knowledgeable and accomodating. Ray helped me get the financing that I needed and made the process clear and understandable. The dealership had just the kind of vehicle that I was looking for. It was a good experience overall.

threeofus

22 de jun. de 2012

Absolutely love driving the Accent. Ken was there to help me every step of the way and even threw in some floor mats for me! Thank you for another great experience with Rowe! And don't forget Ken did a really nice job!!!

ekenney67

22 de jun. de 2012

We are extremely happy with our experience at Rowe Ford!We worked with Peter Raymond, who in turn worked with Gary Caron and Danielle Devine, to find us exactly what we wanted in a Ford F-150.It was a pleasure working with Peter. We like his approach to working with customers.He is the complete opposite of the stereotyped "car salesman".He is professionl, courteous, and respectful; he pays attention and listens to his customer to deliver exactly what they want and how they want it.We would definitely work with Peter at Rowe Ford again as well as Gary and Danielle.Thank you all!We love our new truck!

chrissybear

22 de jun. de 2012

I would have to say that dealing with Rowe of Westbrook was absolutely wonderful!! From the moment I first e-mailed Jason Burns about the car I was interested in buying to the moment that I actually bought my car was a very pleasurable experience. Jason was by far one of the best salesmen I've ever had to deal with! He was very friendly, personable and extremely knowledgable about the Hyundai I wanted to purchase. He explained in great detail every aspect of the car and made sure that all my questions were answered. He wasn't your typical pushy salesmen who just wanted to so to speak make a sale and be done with you. The price of the car that he first quoted me was a little higher than I wanted to spend but once I told him about another dealerships price he ended up matching them no problem. I can't say enough good things about Jason and Rowe of Westbrook is a much better dealership for having him work for them. Having salespeople like Jason give dealerships like Rowe a great reputation for themselves and they are lucky to have him!! Chris in finance was a joy to work with as well. I told him how I wanted to pay for my car and he was very helpful in helping me do so. I wasn't pressured into any financing that I couldn't or didn't want to do. He let me do exactly what would benefit me best.Rowe is a great dealership and I absolutely recommend them to anyone who is considering buying a new car. I will definately be back for my next one!

Bleary

21 de jun. de 2012

My wife and I were looking for a Hyundai Elantra and did an online search for an e-price. I had barely hit the send button before my phone rang with Jim Joys on the line to help me start the process of buying my new car. Thanks Jim for all your help we love the car.

martha2k1

21 de jun. de 2012

Jim was everything I like in a salesman - friendly, interested, but not pushy. I feel that he genuinely was looking out for my interest. We ultimately ended up buying two new Hyundai Elantras (2013) and Jim made us feel very good about our decision.

jbeaulieu3

21 de jun. de 2012

Both Ken and Steve were great to deal with. No pressure whatsoever, and both answered all of our questions without hesitation.Right from the start, Ken presented us with a great price for the vehicle we purchased. He also went above and beyond when dealing with our complicated out of state registration issue.We would recommend Rowe to anyone who is looking for a quality new, or used vehicle.

jackhume

21 de jun. de 2012

Excellent service, good price and very responsive. I live in Portland the dealership was helpful with Kevin picking me up to get o the dealership to do the papaerwork. I was done and out within the hour. I was very pleased with the sevice and the vehicle.

rapajos

21 de jun. de 2012

The experiance with Rowe Ford of Westbrook was one of the best car shopping experiances I have ever had. Shawn was a no pressure, straight forward salesmen and Ray was extremely helpful with explaining the finance process and add ons available. I would definitely recommend Rowe to family and friends!!!

mark1maw

21 de jun. de 2012

We have used Rowe Hyundai for our last 3 used car purchases. We have been very pleased with the cars purchased, the price and also with the sales folks at Rowe. We worked with Kevin Callnan for our most recent purchase and were very happy with his low pressure style and attention to details. We plan to use Rowe in the future and would start with a call to Kevin.

micheal_grondin

21 de jun. de 2012

These people were great. The worked with our off the wall schedule and also listened to us rather than use the word can't they actually investigated. We love our new 2012 Ford Expedition El Limited.

demzwhat1

20 de jun. de 2012

Me and my fiance originally applied for a used truck we couldn't get approved cause of the mileage, then ken sweet found us a brand new truck which i didn't think it was possible but we got it i would defiantly recommend going there for a new vehicle.

joeycuce

20 de jun. de 2012

Rowe Westbrook is a very professional dealership and it was delightful to work with them. My Salesmen there was Kevin Callnan, he is very detail oriented and very professional and organized to work with. I'm from Burlington, VT and it was definetly worth the 4 hour drive to purchase a vehicle from Rowe Westbrook.Joey Cuce

mainepoet

20 de jun. de 2012

Understanding that I have filed a complaint against another used car dealer concerning its 'warranty,' credit process and use of my image and name without release, I found Rowe refreshing. Cyndi stayed with me during the process. The finance person did not load the sale with protection services beyond the basic. The vehicle had no more than the usual issues (water leakage) for a 2011 Jeep than experienced with another, same year. For no frills experience, would recommend.

Angelafranklin

20 de jun. de 2012

Kevin was extremely helpful and patient with me. His personable attitude and and way about will certainly keep me coming back to Rowe ford. I love my vehicle and I will certainly be back in 6 years for a new model! Thank you so much!

ging2367

16 de jun. de 2012

I had the pleasure of having Ken and Chris part of my sales team. They had a less then perfect situation to work with and they worked hard to make it a successful outcome. Ken and Chris were able to get me approved and I was able to buy myself a new car. I would definitely recommend Ken and Chris at Rowe Ford. Thank you both.

erichard42

13 de jun. de 2012

The car buying experence was very positive due to a friendly staff, a great price and well functioning sales process. Cyndy was very good at making sure the process ran smoothly by being with us all of the way. Our sales price for the car was 11% below MSRP.

LKBX

10 de jun. de 2012

Excellent service start to finish well maintained facility. Excellent customer support as well as friendly atmosphere nice van and great financing. I am very pleased

jbell19

31 de may. de 2012

My husband Thom and I came into the dealership late afternoon with a pretty vague idea of what we had in mind. Kevin listened carefully and helped us focus on options keeping our main goal in mind, which was payment. He stayed past his shift and was ready with specifics the following day when we came in. We ended up purchasing a Fusion and were very pleased with the service that Kevin provided.

rowerater

26 de may. de 2012

Eric was very professional from our first phone contact through the sale two days later. Took time at the end of his work week to explain the vehicle's amenities which we appreciated. Chris brought a better financial deal to our attention that we took advantage of. Love the vehicle and will recommend Rowe Ford Westbrook for their great customer service.

gipper1

23 de may. de 2012

Peter Raymond was great, no pressure, he asked the right questions and I like how he knew I was serious about buying a car, I went to all dealers along route 1 looking and Peter was the only one to ask me what I wanted, I told him, he looked for it and found one and with in days I was driving it off your lot, thanks Peter.

chris grondin

22 de may. de 2012

We are an commercial customer and have been away from Ford for awhile. I walked into Rowe Westbrook looking for some trucks and ended up dealing with Kevin. He helped us spec some trucks and found us two off the lot and built the rest. He cut right to the bottom line and did'nt waste anyones time, mine or his. It was a very straight forward deal and we will be back.

Betheylou

22 de may. de 2012

Very good experience overall. Peter was not "pushy". He listened to what i was looking for and I really appreciated that. He worked hard to find the vehicle I wanted. Price was competitive and they got to where i wanted to be on my trade-in. There was one glitch on the evaluation of my trade-in, but Peter admitted that the communication could have been better. I appreciated his honesty on that. I love the vehicle i got (so far!)! Great experience at Rowe Ford Westbrook!

Barbara W

21 de may. de 2012

Ken Sweet was very good to do business with. I loved the car he showed me right away especially after I drove it. I bought it that day.

mbrownxx

21 de may. de 2012

I have purchased more than 20 vehicles in the last 15 years. This was the first time I shopped a Rowe Dealership (Westbrook) and I don't know why I waited so long. It started with my introduction to Ken Sweet. Ken was by far the easiest and most knowledgable sales professional I have worked with. He was a great listener and was able to manage the transaction from start to finish. No BS, no management, no hassles. Just honesty, integrity and smiles. I traded in a vehicle and came with plenty of research of what my trade in vehicle was worth. We negotiated and came to an agreement in no time. It was friendly and simple. THANKS KEN!Although I typically finance my purchases through my own Credit Union Ken suggested I give the Rowe finance team a shot. He promised it would not take long and he was again right on. He introduced me to Chris who took over from there. In 45 minutes I was approved and signing the documents. Chris first got me approved through several large banks. I requested to keep the loan local and he recommended Town & Country Credit Union. He explained it might take a few additional minutes but he would see what he could do. In less than 15 minutes he had secured my approval and the interest rate was even lower than the banks. Chris was also a pleasure to work with.I HIGHLY RECOMMEND these two gentlemen and would encourage anyone to stop waisting time at other dealerships. In my opinion Ken and Chris can could manage any situation and make your buying experience just as pleasant as mine. Thanks guys!Mark BrownRE/MAX OceansideCape Elizabeth, ME 04107A current and future customer

lpeavey

21 de may. de 2012

My ratings speak for themselves. Our experience was overall satisfactory. The hierarchy of the sales department was a bit cumbersome and inefficient but everyone was polite and kind.

flaust

17 de may. de 2012

I had spoken with Jason Burns on several occassions the week prior to my purchase of a new vehicle. My needs were specific, a economical and fuel efficient car. I had done some online research regarding the best rated vehicles in the market, Hyundai showed to be an industry leader in fuel efficiency and dependability. Jason's product knowledge and straight fowardness convinced me to set an appointment with him to check out and test drive the Elantra. Once at the dealership, I was approached by a stunning brunette sales associate who was extremely friendly. Jason allowed me test drive a couple of different Elantras and Sonatas, all with different options and trim packages. I made the decision to purchase a 2012 Sonata GLS. I have to admit, buying a car is not on my list of favorite things, matter of fact, I down right despise it! My experience with Jason was outstanding. Ray in finance made me feel like we had been friends for years. He was professional and extremely dilligent in assisting me with back end products and information. I had the oppertunity to meet Kevin in service. Real nice guy! I couldn't be happier with dealership.

bobturner

10 de may. de 2012

I was fortunate enough to get Ken Sweet as a Salesperson when I called Rowe and asked for someone in sales. I made it very clear I did not have three days to commit to sitting around in a dealership. He identified my needs early, dealt with a challenging trade-in and got me into a "Sweet" truck in short order. There was no "back and forth" with the Business Manager. We did the deal in Ken's office and I was on my way. I will be going back in a few years to do it again. I would highly recommend Rowe Westbrook and particularly Ken Sweet if you are in the market for a new vehicle.

gginn

8 de may. de 2012

I bought two cars from this dealer over a three-day period: a new 2012 Sonata for myself and a used 2010 Mercury Mariner for my twenty year-old son, who is a submariner on active duty in the U.S Navy. My initial contact was with Jason Burns, who sold me the Sonata; and I also worked with Jim Joys (Jason was on vacation), who sold my son the Mariner. The experience of working with both gentleman was nothing but positive in every way. The sales manager, Mike Jeffers, was a straight shooter, which made it very easy for me to decide to buy two cars in record time. I had originally planned to shop at other dealerships, but my confidence in Jason, based on my first meeting with him, made that unnecessary. Jason made such a strong first impression, I expected to hold off buying a car while he was off on a very short vacation. I found Jim Joys, however, to be an excellent salesman, and was very comfortable closing on my son's car with him. In sum, they have a first class team at Rowe Westbrook, and I would not hesitate recommending them to anyone shopping for a new or used vehicle. Thanks, guys, my son and I love our cars.

rklausn1

1 de may. de 2012

I had a very good experience with Jason at Rowe. He quickly understood my needs and did not try to sell me anything that was not based on my needs. He was efficient and got me the best deal in the quickest way possible. He made the actual closing process as quick as possible. He was well prepared. He did a quick follow up a few days after I brought the car home. I was very pleased overall. Now I will see how effective the service department is as I own this vehicle. I hope the service is as good as the sales.Rick Klausner.

mdmj

30 de abr. de 2012

Kevin and Ray were both excellent in helping me achieve my goals. They were both very friendly and took time before, during, and after the sale to ensure that everything was all set and I had what I needed. I appreciate the dedication when so often, sales people tend to drop the more complicated sales such as mine and focus on getting more sales that may require less effort. I would definately reccomend and will be using this dealership again! Thanks to Kevin and Ray!

krgerhardt

22 de abr. de 2012

Ken and his team worked quickly with less than a perfect situation to make a successful outcome. My credit options were few but Ken found me the right truck.

kayakerme

20 de abr. de 2012

There is always that sense of anxiety when walking into a car dealership. Had a horrible experience at another dealership, so was reluctant on pursuing another. I did NOT feel this way here. The facility was very clean, greeted by friendly staff, and had a great selection of vehicles. I feel very fortunate for having the oppotunity to do business with Ken S. He took the stress out of a stressful process. Best personality , actually made buying pleasurable! I have one happy Mom ...thanks to all involved!!

pjackson26

19 de abr. de 2012

I had a great experience going through this dealer for my 2012 Hyundai Accent. They really worked with me to get me the car I wanted for the price that I wanted! If you're looking for a place to buy a Hyundai, I'd look at Rowe Hyundai Westbrook first! Cynthia made sure everything was all set before I drove the car off the lot and worked hard to get me a great deal!

yates2888

8 de abr. de 2012

I really enjoyed dealing with Kevin Callnan. I sent a request on the net friday night and Saturday morning he replied back.I went to meet him and he knows his stuff.I liked what they offered me for my trade and any issues have been taking care of.I will do it again when I'm ready.

cstankard

2 de abr. de 2012

My experience purchasing a used car at Rowe was very positive. I shopped intensively for two days, talked to a lot of salespeople at a variety of dealers, and test drove many cars, and Rowe was my favorite place by far. Jim was really low-key. He trusted me to take the cars out by myself, he was honest about what the cars were worth, and he avoided all high-pressure sales tactics. In the end, I felt that I got the car that I wanted for a fair price in a process that actually proved fun. I would highly recommend Rowe and Jim in particular.

ronn735

2 de abr. de 2012

Very good overall experience from sales to financing.Very professional and accomidating.No pressure I would definetly recommend this dealership to any one who is in the market for a new vehicle.

Dtrautman

31 de mar. de 2012

Best sales person we have ever dealt with. Jason was professional, took his time in every detail and explained thoroughly the car we purchased. Mu husband and I thought Jason was very knowlegable about Hyundais. He was very nice to our son who was with us. I would be glad to refer him to friends or family. Thank you!!!! Ray was also very professional who handled our paperwork.

murchhollow

31 de mar. de 2012

I was very impressed with the service I recieved from ken. I wanted a grey hundai elantra with grey interior and there wasn't one on the lot. Ken the salesman worked very hard to find the exact car I wanted. I am very happy with my new elantra and would recommend Rowe Ford and Ken my salesman to anybody looking for a new or used vehicle.

Somme

30 de mar. de 2012

Outstanding service from both...I gave the rating on the performance of both people they did a gret job handling all my concerns. Looking forward to letting Rowe service my Santa Fa

pshields

29 de mar. de 2012

By far, Rowe gave us the best deal for our purchased 2012 Escape. The experience was painless and quick. I want to thank Kevin for doing the pre-work with us over e-mail. It helped tremendously since we didn't have a lot of time to sit around at the dealership that we could do over e-mail. Chris was fantastic at showing us that the finance option we wanted, wasn't the best deal at the end of the term of the loan. I feel he had our interest of saving money as his priority. thank you.

eking1965

29 de mar. de 2012

Ken is an excellent salesman. We traveled quite a distance and it was well worth the trip! We will definitely do business with Rowe in the future!

Oldcars

27 de mar. de 2012

Ken was friendly and very helpful. The first day we came to the dealership, from NH,a 60 mile trip and because of the way we were treated by Ken, we decided to come back to deal with him. We made a deal and he stuck to it with no high pressure or trying to talk us into a newer or different model.

xcxcxcjrb

27 de mar. de 2012

I recently bought a new F250 at rowe ford. We had to build the truck and all the other dealerships I contacted pressed me for personal information and wanted me to purchase the truck right then and there. My answer was I haven't even looked at them yet. I went online instead and Rowe was the only dealership that just wanted my email address and had an online feature to build trucks; with the price- without my name address and phone number. I promptly received an email from Kevin Callnan, the internet sales manager, who provided me with his contact information. I felt very comfortable with this approach and appreciated the fact that this was a no pressure situation. It gave me the time to do research and think about what I wanted. I contacted Kevin and was very impressed with his no pressure approach. We met to discuss the truck, he gave me good advice regarding features on the truck but did not try to sell me options I didn't want. Kevin has alot of knowledge about the vehicle. He is always responsive to messages and calls. He helped me make it a 'better truck' for a fair price. I very much liked the fact that as we talked about price and value Kevin did not keep leaving the room to check with someone else to get the ok. The whole operation seems very professional.

dokchop

27 de mar. de 2012

Very nice salesman. Very attentive. We have purchased from them before and we will buy there again because of the very good service. Thanks Rowe !!

rolandb

26 de mar. de 2012

Friendly and knowledgeable people. I have dealt with the dealership for many years and have always been satisfied. I have purchased many vehicles from the dealership and dealt with many employees.

sashasam

26 de mar. de 2012

This was my second time dealing with Ken and his team, and I was glad I decided to go back to Rowe. They were great at helping me get my dream car at a great rate and price I could afford! I would recommend them to anyone looking for a new/unused vehicle. Thanks guys!

klind1128

26 de mar. de 2012

Ken sweet and the whole team at rowe westbrook were great and very helpful in every step of the process of getting my new car, they were honest, upfront and personable

wtower

25 de mar. de 2012

We have been shopping for a new (1 year old program)car for about a year and when we found ourselves in Westbrook, 80 miles from home, we went to Rowe Westbrook on a Sunday just browsing and was impressed with the selection of "used" Sante Fes. During the last year we tried out just about every SUV out there and kept returning to the Hyundai, basically for it's quality and warranty package. The next week we emailed Rowe for an estimate on my trade. Kevin Callnan responded to my email with a fair quote. We exchanged several emails with Kevin and we were happy with the fact that at no time did Kevin place any pressure on us as that would have turned us away from Rowe. After we made a fairly firm decision of what and when we were buying, we emialed Kevin Callnan of our plans and we drove 80 miles back to Rowe Westbrook. Kevin spent an extensive amount of time showing us what was available and we test drove and decided to purchase a Hyundai Santa Fe. Kevin then invited us into the showroom to discuss financing and as soon as we walked into the showroom, my wife saw a brand new Hyundai Tucson on the showroom floor and she immediately fell in love with it and decided she didn't want the Santa Fe and firmly stated she wanted "that" car, being the Tucson. We then discussed trade, down-payment and financing with Chris Blanchard and the deal was happily sealed. And while we were talking with Chris, Kevin and a crew were busily doing all of the prep work on the new car somehow knowing we were going home with it before we even agreed. Thanks to Kevin Callnan and Chris Blanchard, our shopping experience was positive and stress free. I do not enjoy the experience of shopping for a new car, hagling over price, and attempts to sell me options I don't want and I must say, Kevin was one of the easiest sales person to deal with and Chris Blanchard did very well with securing a reasonable financial package.

loriwharff

7 de mar. de 2012

I found the dealership to be easy to deal with. They were very helpful with preparing the car for pick up. I would recommend this dealership. Jason is very friendly and accomodating with my schedule.

marqbran

5 de mar. de 2012

I was very pleased, this dealership had the car I wanted at the price I was looking for. My trade in was close to what I wanted (800$ off) and everyone was very nice. I have recommended this dealership to friends and family already. And I love the free car wash!

felinda87

2 de mar. de 2012

Ken Sweet was a very nice man to work with! He was very professional and seemed to care about what I needed and what my price range was. He met my price range with a smile on his face. Thank you Ken! I'm excited about FREE car washes for life!!

SarahBG

27 de feb. de 2012

Jason was extremely friendly as soon as I walked in. He was ready for our appointment and had the car cleaned and ready for me to test drive. When I expressed that I knew had to drive a standard, but was still a little new at it, he was perfectly understandable and let me test drive it on my own so that I would feel as comfortable as possible. He made sure all my questions and concerns regarding the car were addressed, and the one problem I had (with a window) he agreed to take care for me free of charge. He also informed me about the free car washes. I had to finance my car through my insurance agency and since getting the check took about 24 hours, Jason made sure that I felt confident that I could get the check and come back in without worrying the the car would be sold. He was very helpful and friendly throughout the whole experience!

Johnalben

24 de feb. de 2012

this is the second used vehicle I have purchased from Rowe and the experience both times was as painless as possible with little to no pressure to buy.This purchase overseen (not sold) bu Jason Burns was almost fun as he was very personable, flexible and willing to step back and allow my wife and I to make our own "Informed" decisions.I have frequently walked away from sales people who "Sell" by scare tactics pressure and gimmicks.Jason just told us what we and he could do and never failed to communicate his decisions and the decisions of Mike and Ray as we walked together through the process of selection, finance and purchase.If there is truth to the old adage "It's the service after the sale that counts" than again they excel.In the enthusiasm of transferring items, we left an EX pass and cell phone in our 1999 Taurus (purchased from Rowe in 2006) the EZ pass was retrieved and held by Jason for my retrieval.The Cell phone which we did not realize was missing took a little longer but Jason and the crew looked up the location of the Taurus and willingly helped me to recover this as well.Now id the Chrysler PT Cruiser holds up and performs as well as the Taurus (can't be killed) I will indeed be back again and hope that the same people or at least their great attitudes are still there.

ALC2816

22 de feb. de 2012

I bought a car from Rowe Ford about 2 months ago now. I am completely satisfied with my purchase. Two other family members have cars from the dealership, which they both love. Jason Burns made buying a new car an easier and more enjoyable experience. Most of the people I have encountered there are friendly, and do what they can to help you out. Definitely a great dealership to work with.

BettyBoop58

21 de feb. de 2012

When I first started thinking about purchasing a new car I was tempted with a Ford Focus because that's what I had been driving for 11 years! I emailed Rowe Kevin was very diligent about staying in touch with me we made an appointment when I walked into your business I was very nervous I was greeted by your receptionists Kevin joined me and we talked a bit he knew my budget picked out a beautiful black car then the hard part getting approved Chris came out and met me very personable young man reassured me he would do his best for me and he was true to his word!

rosieshouse

12 de feb. de 2012

After searching through multiple listings for the vehicle that Iwas looking for I finally found it at your delearship. I was put in contact with Jason Burns and without a doubt it has been a wonderfull experence dealing with him. I found him to be a courteous, understanding and charismatic individual. Over the years I have bought several vehicles and have yet to find a SALESMAN like Jason. He has taken the time to send a thank you and has called me to make sure that there is no problems with the vehicle and that I am conpletely satisfied. I requested some additional information regarding the vehicle and within two days I received it. While it is 75 miles from my home to your dealership, you can rest assured that after a very satisfying experience that in the future when it comes time to buy another vehicle I will contact Jason. He is a great asset to your dealership and I hope that he is compensated accordingly. Yours truly, Paul R St LaurentKingston, NHp.s. While Jason was a pleasure to deal with, I found the individual that valued my trade in vehicle insulting to my intelligence. In a five minute period, after initially offering me $1,000 for the vehicle, which was totally unacceptable, based on the researched value of the vehicle he finally made me an offer of $3,000 and finally to $4,000.

rchamp

7 de feb. de 2012

We found the experience refreshing and enjoyable. We have been to other dealerships before and Rowe was easy to work with and seemed to know their products well.Would recommend them to any one looking for a new or used vehicle.Jason and Ray were wonderful and we are thrilled with our purchase.

mmains

7 de feb. de 2012

this is not the first time i have dealt with rowe ford westbrook and it will definitely not be the last, i had an awesome experience as usual very helpful very friendly and thats just the salesman ken sweet, i know without a doubt the service department will be awesome as well,i looked at cars at other dealerships but kens awesome attitude was above and beyond, we have had some issues with our credit and not once did he make me feel bad, and not once did i doubt the sale, AWESOME AWESOME THANK YOU SO MUCH FOR HELPING US REBUILD OUR CREDIT,THIS IS 3RD CAR I HAVE BOUGHT FROM U AND I WILL BE BACK FOR SURE AND CANT SAY ENOUGH GOOD ABOUT ROWE FORD WESTBROOK

doogie73

6 de feb. de 2012

It was nice to buy my car from this dealer. Service was not perfect since what I bought is not luxurious. But, everything went fine until I got the key. I believe I got the right service that I deserve. Overall, I recommend this dealer to you.

hazelnapoleone

6 de feb. de 2012

I RATE THEM NUMBER 1 EVERYONE WAS VERY PROFESSIONAL AND TREATED US EXCELLENT FRANK RECARDO DID AN EXCELLENT JOB HE STAYED WITH US AND EXPLAINED EVERYTHING TO US THAT WAS GOING ON. CHRIS IN THE FINANCE DEPARTMENT WENT OVER ALL THE PAPER WORK WITH US.WE WILL CERTAINLY GO BACK TO ROWE FORD. WE BOUGHT VECHICLES THERE BEFORE SINCERELY LOU-HAZEL NAPOLEONE

Kim Eastman

1 de feb. de 2012

We filled out an internet questionnaire about what we were looking for. Jaime found it. firmed up the pricing and we were in and out with our new vehicle! Just the way we like it. Rowe Fords Jaime Puleo is the best!

dford3536

31 de ene. de 2012

Since this was the first vehicle I purchased on my own, I was very impressed with the salesman that I had (Ken Sweet). Not only was he very presentable he also listened to what I wanted and could afford and took it from there. When it comes time to purchase another vehicle (I had my Ford Explorer 10 years) I will certainly go to Rowe and hopefully if Ken is still there he can assist me like he has this time. By the way, I love my Jeep!!!!

acadia

30 de ene. de 2012

Purchasing a new vehicle at Rowe and quick and easy. Shawn was able to find us the car we wanted and ordered it for us. No run around, no BS, simple and honest.

mrbernie

20 de ene. de 2012

I checked out used cars at this dealership on line and, made an apointment to view the car. I recieved an e-mail the next morning inwich I responded by calling Ken Sweet, he said the car that I was interested in, was sold but, there wer others and listened to what I wanted. When I went there, I explained about my credit history first not to waste their time.Ken asked a few ? and we proceded in to fill out an app. It took a bit.Then Ray Larette aproached me and explained to me very what he was going to do. When Ray came back to me, he & Ken explained that it would be easyer to get a loan for a newer car with less mileage because of my credit history. so I agreed and Ken found a 2010 Hyundie Elantra and let take it out for test drive by myself. By the time i came back Ken came out of Ray's ofice to congadulate me that a loan was accepted. Ray explained the loan agrement very well before I signed anything and, aswered my questions very well. This is my seconed day and am still happy with the purchase and the PAYMENTS soon to come. K.S. Bernier

traviscsimpson

17 de ene. de 2012

Ken Sweet was my internet sales person, as i had started my search for a newer pre powned car online. He promptly contacted me via email the very next day (id done my search after dealer hours the night before). From that point,everything was cut and dry. Very simple. Ken is very low key, laid back, non pressure. We emailed back and forth via our smart phones and by end of the day i called my credit union to set up financing. Ken wasn't pushy with reccomending i try one of thier financing opntions as most many dealers have done during my shoping in past. When i informed him i had my own financing source he said "Oh ok that's great. Give me thier fax number and i'll send your buyers order over." He also didn't push me for one of thier extended service contracts as many dealers have done in past. I bought that also through my credit union. Again, no pressure. We closed the deal in simple old school fashion. I asked for a couple of things to be addressed on the vehicle and he was happy to take me to the service department to make an appointment for the items to be addressed.Service advisor Sharon Crossman was great helping me with my appointment and gave me the shuttle drivers number to arrange for a ride when it was time to pick up my car.In closing, if all dealer ships treated thier customers like this,,,the world of buying a car wouldnt have the stigma it has had in past twenty years or so.ROWE FORD HUYNDIA IS AWESOME!!

mwallace

16 de ene. de 2012

My wife and I went to Rowe Hyundai to look for our second sonata. It was a saturday night and the car dealership had just closed. Jason was on his way home when he saw us looking at a car. He came back to help us even though he had a cook-out that evening. He went the extra mile to help us find what we wanted at a decent price. It was because of great customer service that we ended buying our second sonata that evening.

EmilWhy

12 de ene. de 2012

Cyndy was out the door of the dealership to greet me beforeas soon as I got out of my car. I knew exactly what I was looking for and she made the process of purchasing this vehicle very easy for us. I was introduced to the sales manager and said I would return with my husband to make sure he was comfortable in the vehicle. Cyndy followed up with a phone call to confirm the time of our arrival and also to make sure she was available to close the deal. Because of special circumstances we asked to pick up the vehicle sooner than anticipated and Rowe put forth the extra effort to make sure it was ready on time. I was very pleased with my experience and would recommend Cyndy and this dealership and will certianly consider returning for a future purchase.

mbrod12

3 de ene. de 2012

I would highly recommend Rowe Ford/Hyundai in Westbrook. I purchased my vehicle there about 9 months ago. I recently had a situation that originally caused me some concern, but the service department there ensured that I was taken care of, and that is something that I value very much as a customer, as I work in customer service as well. I fully anticipate continuing a working relationship with Rowe for any forthcoming service issues!

tac06

1 de ene. de 2012

This was one of the easiest dealerships I have worked with. I did my research knowing what I wanted to pay and what my trade-in was worth. No typical dealership haggling which was nice. I got a good deal and the new car I wanted. Ken Sweet was great and got me in and out as quickly as possible. I started out at Prime, offered me 2000 below book on my trade in and that was not what I wanted. The sales manager basically told me I would not get what I wanted so I would be better off to keep my current car and I walked out. I will not go back there again. I would recommend Rowe over Prime as Rowe treated me very well in the sale of my new Hyundai and I got a good price on my trade in.

rjkdck

29 de dic. de 2011

After testing driving Crossover SUVs manufactured by three different companies, we settled on the Hyundai Tuson. We leased from Rowe because their staff was the most respectful of our time, negotiated in an up-front and no nonsense manner. We were repeat customers and will most likely repeat in three years.

jmogavero

22 de dic. de 2011

I felt comfortable at the dealership and I didn't feel any pressure like I had at other shops. They gave me what I felt was a good price on the car I was buying and for my trade.

Greysquirrel

22 de dic. de 2011

Salesman listened to my needs, wasn't pushy and got me into the car I wanted quickly. He was very attenetive and explained everything about the car, the finance options and the service department clearly and completely.

mjschmidt

21 de dic. de 2011

My husband and I were looking for a Ford Explorer and were very pleased to find one in our price range with low mileage at Rowe Ford. Our salesman Jason Burns was very pleasant to deal with and made the whole process so easy. Also, his follow up after the sale has been outstanding.

hsdanis

21 de dic. de 2011

The sales person was real good he did all the deal in his office.Very nice to deal that way no running back and forth with a sales manager making offers.

AHarvey

21 de dic. de 2011

Incredibly friendly service, no pressure, felt like I was dealing with honest people. I do not like to buy cars, because as a woman, I am usually treated as inferior. I did not feel that way at all and got what I wanted quickly and efficiently.

gemerrill

21 de dic. de 2011

This is my second superduty purchase,the sales experience was great both times and the service is very good and accomadating. I didnt feel pressured and Kevin answered all my questions and the finance person gave me the best options that worked for me.I have dealt with other ford dealers in the past and it doesnt compare to the sales and service at rowe.

mwaters

19 de dic. de 2011

Great group of people and definitely focused on customer service. My wife had taken a 2008 Ford Edge for a test ride a week ago and also tested a 2008 Traverse at Prime auto group. Jason called us as a follow up this past Saturday to see if we had any interest and I was actually going to Rowe to test drive the Edge(because my wife was concerned about leg room for me).He was ready and waiting for me when I arrived -drove the vehicle and approximately 2 hours later I was driving home my wifes new vehicle -it was that simple. Ray in the finance department was a huge help,he is very knowlegable and I felt he actually cared and worked hard to find the best deal on financing the Edge.I would recommend to anyone to check out Rowe for a vehicle purchase -I can tell you we did not recieve anywhere as good of treatment from Prime Hyndai.

cobbs

9 de dic. de 2011

We needed a new car urgently as my transmission went in my 2002 van. I was able to work with Rowe Ford to purchase another used car that we just love so far. It is a 2008 Ford Fusion. It rides smooth and is so comfortable. I had a van for 15 years and now that I am in a car again,it feels great.

Marty Fitzpatrick

30 de nov. de 2011

Excellent in all aspects! Ken addressed all concerns and took the time to sit with me during the sales process, very thorough. Ray in finance was also right on top of his job and moved things through quickly.

ewescott

29 de nov. de 2011

I went in looking for another Hyundai Sonata, and Jason Burns was super helpful during the process. He seemed very genuine, and never pushed me towards a car I didn't want. He was very friendly, and I felt as though he was trying to earn a new friendship, not just another car sale. He made the process very simple which was awesome. I would definitely recommend Rowe to anyone looking to buy a car!

hamlin54

28 de nov. de 2011

I got a great deal on a my new F150 with very little haggeling. Great price on a great truck, what more can I say?

jnd5387

27 de nov. de 2011

When we first went to Rowe, we were in the wrong showroom and told so. We almost left the dealership, but my husband was very interested in used vehicle Rowe had on the lot. When we arrived at the used showroom, we were greeted very kindly and was surprised it was the same dealership. Will approached us and from there our experience continued to get better. Will and Mike made us feel more like family then a customer. We recommend Rowe Used Showroom. Thanks Again!

fsawtelle261

25 de nov. de 2011

The two gentlemen above helped my husband and I do a lease purchase for a 2012 Hyundai Santa Fe. They were extremely helpful and knowledgeable and made the entire experience easy and pleasant. We wouldn't hesitate to return to these gentlemen for another deal in the future.

Calabogie1971

25 de nov. de 2011

Ken went the extra mile for me in procuring the truck and getting a great deal financially. Scott, although he has now moved to heavy truck service, has been great to me and my entire family. (We currently are running 5 trucks from Rowe).

Danigirl9206

23 de nov. de 2011

I enjoyed the entire experience. They were the third dealer I worked with and the attitude of rowe westbrook far exceeded that of any other dealership. Ken got me into a vehicle very quickly and found something that fit my budget and needs.Ray worked very hard to find a finance package that worked for me with my limited credit history. The whole team and rowe westbrook is fantastic and highly recommended!

andyantoniuk

20 de nov. de 2011

Bought a new 2011 f-150 van, back door opens as you are driving . Shawn our saleperson who we have brought two out of three cars from Rowe is very nice, and helpful but The Service Manager told us when we took the van in to be check " You need to slam the door hard , A new Van and you have to slam it hard to keep it shut ? I don't think so ! Got one call which I missed from General Manager and that was it. I fell through the gap. Never ever a follow up from anyone from Rowe Ford. They want to sell you a Car/Van but if there is a problem Good Luck. And Thats too bad because we enjoyed doing business with them in the past. Maybe because we NEVER had a problem before. I really don't think we would drive the distance of 45 minutes one way again to buy a Car/Truck/ Van again from them .

bgilman

17 de nov. de 2011

I gave the dealership great reviews, because the salesman was very personable and was trustworthy. Steve told the stats on the car and gave me time to decide and test drive the vehicle. The overall experience was downgraded due to the fact the financing took longer than expected, but that aspect could be due to my credit issues.The Rowe team cleaned the car excellently. I went to 5 dealerships before Rowe and was not satisfied with the service. I loved that when I drove in first day looking for a car -Steve came over and talked to me, but then let me walk around with no hassle.

martinwlm

14 de nov. de 2011

The help that I received from Rowe Ford and Ken Sweet was above and beyond what I think anyone would have done. Ken presented himself as a professional; he was understanding and extremely helpful. As everyone comments on my new Hyundai you can be sure I will tell them I bought it at Rowe Ford in Westbrook and how helpful both Ken Sweet and Chris Blanchard are.

mleac

7 de nov. de 2011

This was a very friendly car deal for me, which I have not always encountered in the past. I got the car I wanted, the deal I wanted, and I thought everyone (salesman, sales mgr. and business mgr.) were great to do business with during the transaction.

RoweExperience

30 de oct. de 2011

Not so happy with excessive vibration in my new 2012 Escape vehicle. Apparently I'm being advised to live with it. This is not acceptable.

dmoore123

28 de oct. de 2011

Jason was excellent! His knowledge of the product is fantastic and he is very personable. The overall experience was excellent and I would purchase from him again in the future.

orangekid31

25 de oct. de 2011

Will was great. He made me feel very comfortable and he didn't pressure the sale at all. I usually feel harassed at other dealerships but Will had a lot of respect for me and my situation.

astrogirl

14 de oct. de 2011

Jason was very friendly and accommodating. My experience was very positive, as was my last used car purchase at Rowe Ford. Ray in financing worked with me to obtain a loan that suited my needs, and left out those options that would not be useful to me. I would recommend Rowe Ford, and Jason Burns to anyone. Thanks, guys :)

kwhite2

5 de oct. de 2011

I thought Jamie was very knowledgeable about the Ford Fusion that I purchased, and he took a lot of time explaining to me the features of that particular model. He spent extra time with me on how to use the Sync feature which I appreciated. I thought he was a great salesman and I would recommend him to anyone else I knew who was interested in buying a car.

Beaut0721

5 de oct. de 2011

I was able to test drive my Focus for a day before making the purchase. They brought the car that I wanted up from New York. Shawn was great and worked hard to give me a good deal.

ih8trux

26 de sep. de 2011

Salesman (Jamie) was knowledgeable about what he was selling including lease/buy options. He showed me several trucks, pointing out advantages of each, including likely resale values. When I went to pick the truck up, he went through everything with me to be sure I knew how the options and controls all worked. We found dome light out. He had that replaced immediately. Very pleasant guy to deal with. The man who did the paperwork including financing,(sorry, forgot his name) was also knowlegeable and friendly. No complaints at all.....Thanks ED

chrisdigsdirt

22 de sep. de 2011

Jason was very friendly and helpful as usual. He went out of his way to make sure that I was satisfied. I would recommend anyone to deal with Rowe Ford.

Mary Greely

19 de sep. de 2011

It is such a pleasure to work with my salesman Shawn Foster. He is both friendly and businesslike in his approach -- very trustworthy and dedicated.

Jenna Verrill

19 de sep. de 2011

Danielle was a part of the reason (along with price) that I bought at Rowe. She delivered service beyond my expectations. Impressive, knowledgeable, customer driven and very well organized.She worked quickly to locate the color, etc of the vehicle that I was looking for and had the car brought from CT to Rowe the next day for delivery to me that evening.I love my Ford Edge!

cheinz

19 de sep. de 2011

I don't have any experience with the dealership as a whole, but my experience purchasing my first brand new car was quick, easy and, most of all, painless due to the customer service of Mark Camp. I'm the kind of person who has the deal with the right person in order to buy a car. I'll happily walk right out if my first impression of the person of the sales person who greets me doesn't sit well. Lucky for me, I met Mark and he was wonderfully kind, very knowledgeable about the car and laid back. Instead of talking me into a different color or package that I knew I didn't want, he listened, didn't argue and found me the car I wanted elsewhere in just a matter of days. I've purchased a few cars in the last ten or fifteen years and have always left with a bad taste in my mouth because I've been condescended to, encouraged to buy something I didn't want, low balled or not been taken seriously. I'm happy to say that Mark did none of these things and believe it or not, the experience was even quite fun. Plus... I'm in love with this new Hyundai Accent. A former Honda person, I'm now a convert.

Garywv

19 de sep. de 2011

I have bought 4 new vehicles there in the last 6 months and they have given me a great deal and no hassle taken my old vehicles in trade and it was very easy no going back and forth to get an answer. I will be buying more vehicles there in the near future.

Board373

19 de sep. de 2011

I had a very good experience with this Dealership and Jason Burns my sales consultant. My new car took 6 weeks to arrive from the factory which was quite a bit longer than anticipated by dealership or myself. This delay was on the manufacturing end so nothing could be done by Rowe. They did get me a rental car and ended up having to tow my trade in (as it was no longer registered/inspected) from my house because of the delay. So while the delay itself was less than pleasant the dealership did everything they could to keep me happy while I was waiting and this was greatly appreciated. I think they are very fair negotiators at Rowe and the only reason I gave a 4 over a 5 is that the previously mentioned factory delays were causing car shortages on the lots creating quite the circus in finding a actual vehicle to drive home. This vehicle shortage allowed for this dealership (along with all other Hyundai dealerships in Southern Maine) to charge a slight premium for their vehicles. That being said, Prime Hyundai would not negotiate at all while Rowe and Jason negotiated with me to a fair price. So while I would have liked to get a slightly better deal, this situation showed how one dealership can excel over another while both selling the same cars. I highly recommended Rowe Hyundai Westbrook and Jason Burns in particular if you are looking for a new/used Hyundai in the Southern Maine area.

craighutchinson

10 de sep. de 2011

Excellent service by all sales and finance staff...especially Jeremy Flannery (who sold me my 2012 Escape)...Outstanding experience. Salesperson promptly greeted me, answered all questions, recommended a "test drive" and "worked" the process effectively and efficiently resulting in my purchase at my price. Finance person was very efficient and helpful and explained all my options (and acquired a good interest rate for my purchase). Probably the best vehicle purchasing experience I've had since my first experience in 1972.Many thanksCraig Hutchinson

jmac93

31 de ago. de 2011

Working with Jason was a pleasure. He was exeptional at meeting at the price that I wanted. I would recommend Jason to other buyers. Thank you for great work.

gjcampbell3

26 de ago. de 2011

We had an excellent experience working with Rowe Ford Westbrook. Jim Mathews was very helpful in fitting the right car to our need, and at a great price. Very straightforward, full of good and helpful information to help with the decision-making process, and not 'pushy' at all. Would definitely recommend to others. :)

charlie04101

13 de ago. de 2011

I came to Scott Stubinski at Rowe Ford because I had a problem and needed his help, he gave me all the attention and help I needed and was able to solve my problem, I asked for special cosiderations and received what I wanted and was able to be put in a used car that fit my budget, hats off to this man, he is very special person and Rowe Ford is very lucky to have him.

Sweetbay21

11 de ago. de 2011

Cynthia approached us the first night we were there in a friendly manner and made us feel comfortable right away. She asked us what we were looking for and we told her. She took us to a car that we had mentioned but then suggested a couple of other cars we might be interested in. We were with her the first night for at least 45 minutes and she was very helpful...not pushy at all. Cyndy called us the next day to see if we were going to come back which we did. What we really liked about Cyndy was her familiar way with us...we felt like old friends when we left after buying the car.My husband and I also were happy with the rest of the staff...the Sales Manager whose name escapes me at the moment and Ray, the "numbers" guy.All around...a very positive experience.

minimainer

9 de ago. de 2011

We got a great deal in a short time with few hassles. Good price on my trade as well. A little slow on the financial process when we picked up the car, though. Only one finance guy in house that day. A long wait. Could've been better on scheduling.

mmunson2

8 de ago. de 2011

The guys at the Quick Lane are knowledgeable, courteous, and professional without being stiff. Work is done right, and on a schedule that accommodates me as much as possible. They make an effort to take care of me as well as my car!

lcharette

8 de ago. de 2011

I've been looking for a car for over a year; spent lots of time researching and talking to various dealerships. I feel that I got the best service and "no gimmicks" approach from Rowe Westbrook. I walked out feeling like it was a relationship built on mutual respect. Looking forward to future interactions. I plan on going out of my way to have my vehicle serviced with them.

johnjoyce

7 de ago. de 2011

It had been difficult trying to find just the right Hyundai for us, because there were not many cars on any of the lots we had called. We called Rowe Dealership in the morning and was told that a car was dropped off the night before. That car was the exact color and model that we were searching for. We are about 1 1/2 hours away from the dealership, and Will put a sold sign on the car for us so we would have time to get down there and look at it. Will was pleasant, funny,and very personable. He explained all the necessary details about the car with enthusiam and kept us up to date on the progess of getting the car prepared and ready to go. Will took the time and effort to get to know more about both my husband and me and seemed to enjoy the interaction and time spent with us. Absolutely no pressure at any time.It took a little longer to get the financing completed, only because one of the employees was on vacation, and it was busy at the dealership. The lag in time worked out to our advantage in the long run because the financing and the car were ready at the same time. Chris was also friendly, personable and came in to introduce himself expaining the reason for the delay. While we were completing the paperwork, Chris took the time to get to know us a little, and we talked about experiences hiking and good places to hike in Maine and NH at the same time as getting all the paperwork completed. Again no pressure to buy extra options, and Chris explained all the paperwork thoroughly. Great experience and we would recommend this dealership to others. The Sonata we bought is awesome, and we averaged 42 miles per gallon on the ride up from Westbrook to Augusta.

ncentanni

6 de ago. de 2011

I had a great experience with Will. I left extremely happy with my deal on my sonata. I will definitely recommend you guys to my friends and family.

Kpaigegirl

5 de ago. de 2011

Ken gave me great advice about buying versus leasing, for my situation. He found the exact car I wanted, had it delivered to the dealership quickly and I was able to get in, sign the papers, and out of there with my new car!! It was the easiest car leasing process ever!

kjb481

4 de ago. de 2011

I went to Rowe Hyundai to see if I could find a new Sonata Limited at a price I could afford. After showing me all three models, Jim Matthew and I chatted and happened upon a late model pre-owned Limited which met my needs and with some haggling, might fit my budget with room to spare. Jim and I sat and I began with a low offer. We didn't agree so I left with a promise to visit again when some new Limiteds came in. But the more I thought about it, I found the car I wanted. The next day I upped my offer to Jim's manager, Dave. Jim and Dave then met me half-way on the price. None of this was high pressure and at no time did I squirm in my chair as most dealers have made me do in the past. They also met my request for a sweetened price on my trade-in. The closing and paperwork went smoothly and within 24 hours I drove my beauty home. Good deal for me, a sale and my solid referral for Rowe Westbrook. Thanks, Jim, for a pleasant and satisfying transaction.

kbruneau

2 de ago. de 2011

I had a great expereince. Staff was very friendly and helpful! I would recomend this dealership. The best car buying experience I have had to date!

tharper

2 de ago. de 2011

Excellent service from both Kevin and Scott. Kevin was a refreshing change - no pressure, honest, consultative, patient and professional. None of this if I can get the deal with my manager, will you sign today spiel. He seemed genuinely interested in getting me into the right car - and that extended to shifting from a Ford to a Hyundai. Scott was the salesman that took over from Kevin. Scott, too was all about the right car and alot less about the sale. No sales gimmicks, no spiel, just honest and professional advice and consultation.

spinningmedic

30 de jul. de 2011

The sales person told us one price but had deducted rebates to get to that price which he did not tell us. We then waited 3 hours for their financing department to put the information through and he came back with a 5.5% financing option even though Ford was advertising 0% for well qualified buyers. (I qualified at another Ford dealership.) The things they were trying to push as a good point of sales were weird things like a high quality door and that the radio would remember my 6 favorite stations. He had me test drive a bunch of cars that were either out of my price range or silly cars that I would never consider buying. I would not recommend this dealership to any of my friends!

dlmaley

30 de jul. de 2011

Rowe is awesome! They worked very hard to find me the vehicle I wanted. Everyone I worked with was professional, friendly and knowledgeable. I am now the incredibly happy owner of a beautiful Ford Edge. If you want to buy a car, Rowe should be your first (as it will be your only) stop!

Ken White

28 de jul. de 2011

My experience with Rowe Ford was amazing. I needed a reliable small used pick up truck FAST at a reasonable price and this team did that at warp speed, even loaning the vehicle for the weekend when the banks closed for the holiday weekend. It was the most impressive customer service experience I have ever had for any purchase and was done at a fair price. Count me as one impressed customer.

rpappin

22 de jul. de 2011

They were very friendly and straight forward in their dealings with me.They were knowledgeable and shared that information freely with me.They had exactly the car I was looking for at a reasonable price.I will definetely recommend them to friends.

boilerexpress

9 de jul. de 2011

I live far from Maine, but got a very good price quote after doing and internet search, so I made the trip and was not disappointed. No tricks, very good and friendly staff, overall a great experience. I highly recommend!

paul1234

8 de jul. de 2011

good professional sales job, no pressure, gave us lots of time to drive the car before we purchased so we got exactly what we wanted.Made the sale easy and stress free.Thank you Eric Young

AIRWOLF2425

6 de jul. de 2011

Ken Sweet of Rowe Ford Westbrook was very professional and answered all my questions and concerns. I would recommend him to all my friends. Thank You Ken Sweet.

lovemyhyundai2008

5 de jul. de 2011

I travelled all the way from Brunswick to Westbrook, when I could have gone to Ford in Yarmouth or Brunswick, but based on the on-line follow-up to a question and search I did, I felt compelled to meet with Ken Sweet and see what deal he could offer me. I have never had such a pleasant, genuine sales experience in my car-buying life. Both gentlemen were helpful, listened to what my situation was and what I needed and delivered. I wasn't even sure I would buy a vehicle when I went there. I couldn't be more pleased with the vehicle and the service. Thank you.

mlnevers

5 de jul. de 2011

I had a very good experience purchasing my new car. The saleslady's name was Cindy and she was great. I am very satisfied with my purchase.

cbrasier

30 de jun. de 2011

WeI think that Rowe is a good dealership from which to buy a car, but I'm not sure about the service part of the dealership. We've had problems with the car that we bought but they've taken it in and tried to fix it. We are still having problems with the alignment. I'm disappointed that there are still problems after taking it in twice. I'm not sure if it is the car that can't be fixed or if it's the mechanical. We bought another car from Rowe earlier and haven't had any problems with the alignment on that car. I'll give them another chance, then take it elsewhere to try to be fixed. If they fix it, we won't do business with Rowe repair service again.

eshi

29 de jun. de 2011

One of the best experiences buying a car that I have ever had! Jaime was great to work with and the deal that was given was fantastic. Even my trade-in was fair. They went the extra mile to locate and bring in just the Ford Explorer I was looking for. I can't say enough about this dealership. See Jaime for a great experience.

sdriscoll3

29 de jun. de 2011

Mark was great. I have been buying from Rowe for a number of years. I bought my first car from his Dad, Wally back in the 1980's.The only disappointed I had was Mark sent the car to be detailed before I took delivery and I have reasons to believe it was never completed. The dash still had dust and the inside windshield was never cleaned. There was also sand on the passenger seat.I had to take the car and revacuum. This has nothing to do with Mark or finance person I worked with, I cant remember his name right off the bat, however I have worked with him in the past in service and now over in the sales side. Both awesome people.

Timd58

29 de jun. de 2011

Tim was knowledgable about the cars and very helpful in reviewing features, taking a test drive and throughout the sales process. Tim was professional and didn't use any high pressure sales tactics.

smooney

28 de jun. de 2011

Shawn is not a pushy car dealer. He is also not a suckup, just upfront and helpful. Shopping for a car and negotiating is not something I enjoy. He made a good offer up front. I had to bring the car back for some touch up work. Their shop is very organized and efficient. I would recommend this dealership to anyone looking for a new or used car.

tlaskey

28 de jun. de 2011

I have come to Rowe Ford to purchase my last 4 vehicles. Shawn Foster has been my salesperson each time. I recently accompanied my wife while she purchased her vehicle at another dealership and it was not a good experience. It literally took all day. With Shawn it's a real pleasure. It didn't take long at all. The service department is top rate as well. Everytime I have come in, the have been very professional and courteous.

ajyoung83

28 de jun. de 2011

Rowe Ford is certainly a dealership I plan to do business with in the future.The salesman was very knowledgeable and crunched the numbers quickly.The entire transaction was very quick-we were there for an hour and a half.I am extremely pleased!

joanp

28 de jun. de 2011

Purchase of company vehicle went smoothly-no issues thus far.Purchase of company vehicle went smoothly-no issues thus far, other than this descriptive review request. Trust if we had any issues we would be contacting the dealership directly.

ttirol

25 de jun. de 2011

Eric was fabulous!! I went to several dealers of various makes and car models but the reason I came back to Rowe was because of the way I was treated by Eric. He is respectful and does not talk down to 'old ladies'. A true treasure to have working for you.Scott on the other hand seemed bent on challenging my perception (and ultimate correct assessment of the car pulling to the left) of what was wrong with the car. I realize I had limited time to get it 'fixed' and he was cooperative in accommodating my tight schedule but he could have been more 'customer friendly'. It should not be necessary to have to push for getting a brand new car operating in a straight line or to find out why the bluetooth system does not work properly. I was told he would call Hyundai and find out what could wrong and I had to call him back to learn what was discussed. Then told it was likely I had too many contacts on my phone which I do not...fewer than 50!!! .........Well, it still does not recognize people's names, city names or other requests and the dealer here says "it's a lousy system' and there is nothing that can be done. So ....I have to leave the country for my job in Europe for 4 months and then what????!!!! I paid for a useless option!!!!

Bruce318

24 de jun. de 2011

Our salesman, Ken Sweet, showed profesional and courteous attention to us with no pressure sales pitches. His only interest was selling us a vehicle that we would be happy with and was right for us. We purchased 2 vehicles from him in 3 days. It was the pleasantest and easiest process of buying a vehicle we have ever experienced.

gregfroy

24 de jun. de 2011

Overall, my experience with Rowe was a good one. The people at the dealership were nice and helpful. I was disappointed that they were understaffed for financing the day I went... it took over 4 hours to get the paper work processed, unacceptable. Additionally, I really dislike when a salesperson suggests something along the lines of "anything less than all tens on the survey...we get a 0." Great service gets great reviews. Once again, overall experience was good-but not great!

Cpht1980

23 de jun. de 2011

My girlfriend bought a new car..dealing with jaime was ridiculous and the care she bought needed stratches fixed so rowe had it more than she did!!!! Then they never detailed it like they were supposed to...the salesman was to interested in running his mouth and not letting us ask questions!!!! Never again

pscully

21 de jun. de 2011

I reached out to Ken Sweet after a very negative experience with Wiscasset Ford. In mid-January 2011 I ordered a 2011 Explorer from Wiscasset. I expected to get it in March. In March, after they promised me it would arrive within a couple of days, I sold my car privately. Then Wiscasset told me it had been shipped but then was recalled on route from the factory and would be 2 more weeks. The two weeks turned into four. During that time I learned that it had never left the factory. When it finally arrived in mid April, it was not the color I ordered. All this time I was without my own car. The salesman blamed his mistake on me. They then promised to order a new one on an expedited basis, but would not provide me with a loaner in the meantime, so I was to go 10 weeks more without a car to get to work! I contacted Ken Sweet at Rowe Westbrook who got me the vehicle I wanted within a few days. He could not have been more helpful or responsive. What a difference. Thanks Ken!

morey

4 de jun. de 2011

vehicle delivered with no owners manual. Was told, locked in safe and secretary was not in today. Next day was told that other dealer had been unable to find manual. Waited at two weeks for manual to arrive. after manual arrived, had to bring vehicle to service dept. to have door access code retrieved.Tech did an outstanding job of explaining access code/functions.Prior to delivery had asked for remote starter. Remote was installed by third party at a later date at my place of work. salesman unable to program phone to car.Stated that I should take phone to company and let them program the phone to car. I ended up doing it myself when got home.

sarlaud

3 de jun. de 2011

I researched all the models in the Elantra size class on line and where to get the best deal. After months I was close to buying a Focus at Casco Bay Ford and when after showing my wife the car and driving back to dealer...they didnt give me the price they quoted me and I left. I tried Bill Dodge in Brunswick and it was the worst dealer and salesperson ever. They pressured to close deal that day or not at all. I then tried Rowe after getting quotes from 2 out of state dealers and Jim Mathews gave me similar deal and lots closer to home. He actually gave me the quote before I went to the dealer which was exactly what I was looking for. I told him I was waiting for some money to come in and he held the car after it arrived from Korea. It was the color and equipment we were looking for. I was treated fairly and without high pressure sales tactics I dealt with at other dealers. I had a bad experience at Frank Galos Chev in saco also before this dealer...and this dealer was the most arrogant and old school. I was happy to deal with Rowe and Jim. He did what he said he was going to do. This is the way to run a dealership....this dealer seems to be breaking away from the the old school pain in the neck salesperson and tactics. You are much better off dealing with the customer in this way as Rowe did. All I can say is keep it up Rowe you will will do better making the process more friendly and honest to the customer. So I ended up at Rowe after contactacing several dealers and using Consumer Reports Zagg dealership express pricing which gives you prices from three dealers and their guaranteed low price. One of mine was Bill Dodge Brunswick and 2 from out of state. Rowe wasnt one of their dealers however they met the price quotes from consumer reports Zagg program and was easy to deal with. Yes I would recommend Rowe as a dealer to deal with and Jim as a sales person.

Denoodle

31 de may. de 2011

I walked in not expecting to buy, but a few days later walked out happily with a new (to me) truck. Great easy friedly low key experience. Ken was always available and ready to help. I hadn't considered Rowe Ford before but certainly will again. I'm a happy customer.

dimplelin23

27 de may. de 2011

Rowe Fords Customer service is very quick to help serve your needs.I had a problem with one of the tires and Rowe Ford replaced the tire ASAP, I still have a little probelm with the sunroof, but I haven't had a chance to tell them about it yet. I know the will fix it for me when I do.The salesman that helped me was Ken Sweet, he sold my husband his truck. We were very impressed with what he was able to do for us to help us get the car we wanted. We will go back when we trade. Ken will be the one we ask for,Thank you...Linda and Frank Tarr

prlaliberte

22 de may. de 2011

This was my first time buying a car from Rowe Ford. Everyone was friendly and helpful. I would be remissed if I didn't acknowledge Jaime Puleo, who took the time to explain my options without pressuring me to purchase any. He also expedited the sales process and took care of every detail, including reviewing the various instrument panel settings and setting up my cell phone for hands free operations. Lastly Jaime called me a week after the sale to verify that I had no problems/issues with the car.

MATTHEW KEITH SR

18 de may. de 2011

THE SALESMEN WILL SAW ME IN THE LOT AND SAID IF I HAD ANY QUESTIONS HE WOULD BE CLOSE. LIKE THE NO PRESSURE FEEL.THIS IS THE FIRST TIME I HAVE BOUGHT A CAR FROM THIS DEALERSHIP AND AFTER MY FIRST EXPERIENCE I WOULD BUY FROM HERE AGAIN.THANK YOU MATT KEITH

Tjangel

12 de may. de 2011

it was a great experience .The salesman was very knowledgeable about the vehicle we were looking at.Scott was not pushie.I knew from the start that I wanted to do business with with him.It is a lot easier to talk business with a expirence salesman.I will do business with Rowe again.

sec611

3 de may. de 2011

Very good experience with Rowe in Westbrook. Their website had excellent information about the car I was interested in. The dealership is very convenient to my home if any repairs or service are needed. I was satisfied how they were able to work with me to get me the payment I was looking for.

kdzquigley

3 de may. de 2011

When shopping for a new vehicle we did a lot of research. For over 2 years we've considered a Hyundai Santa Fe. When we made the decision we were going to PURCHASE a Santa Fe we then had to decide new or used and weigh those options. It came down to fuel consumption of used vs. new vehicles and the financing which translated into the monthly payment. The NEW vehicle's low interest rate and warranty won. We had friends who recently purchased a Santa Fe from Jim Matthews and advised us to travel 2 1/2 hours south instead of buying locally. I had emailed a few times with Kevin Callnan and spoken with Jim Matthews. They were both very helpful. I was able to convey what I wanted in a vehicle and the price I was able to pay. We dealt with Jim the day we made our trip and thanks to his patience with me and hard work everything worked out well. That day thanks to Rowe Westbrook and the hard work of these 2, we drove home that new with a new suv. I love it!

timjulbenoit

25 de abr. de 2011

Travelled from Connecticut to purchase a vehicle in Maine due to lack of availability and willingness of local salesman to work with us. Our salesman Ken, who contacted me from my request on truecar.com, is extremely personable and the deal (test drive until driving off the lot same day) went quickly with no pressure or gimmicks. The price was so low we went with the next model up still at a steal. Pleasant experience all around.

bgobeil

23 de abr. de 2011

I put a quote in for a Ford Fiesta at Rowe Ford on 4/19/2011 and chatted with a salesperson named Ken Sweet, Internet Sales Manager.Why the review because I find car shopping stressful. Ken Sweet was the best example of professionalism that I have ever seen at a car dealership. He was very accommodating and up-front about the pricing and went out of his way to make sure that the process was as quick and painless as possible! This was the BEST new car buying experience I have ever had...If you are looking for a Ford, please ask for Ken Sweet. Sales 5-Star Customer Service for Ken Sweet!Rowe Westbrook Family where we always put YOU FIRST! This is so true from Sales manager to business manager.

intoit

14 de abr. de 2011

Both gentlemen that assisted me were extremely helpful and polite. They were able to answer all of my questions and concerns with accurate knowledge and professionalism. I would highly recommend either of these associates to any of my friends looking to buy a car.

tylerhews

13 de abr. de 2011

This rating was very good. The people were very nice. The people were very smart. The people were able to answer my questions, and that was very helpful to me. It was a great experience to be able to lease this vehicle and learn about all the options i have when i deal with this location. I am trhilled.

pigpen_37

13 de abr. de 2011

The place was very friendly and easy to work with. Sales associates didn't hound you, allowed you to walk around. No pressure. Don't like that I need to fill this part of the form out. Should be able to submit my review without having to write an essay.

danay9

13 de abr. de 2011

We traveled from Bangor area to Westbrook because we called Quirk and left a message and they never returned our call. We felt they must be overwhelmed with too many sales.We are very pleased with our new "ride" and had a great experience with Jim and yourcredit person.Thank you!

donnaleach

13 de abr. de 2011

We had a very good experience with this dealership and were very happy with the 2 employees that worked with us. They were very helpful in explaining everything to us and showing all the features of the car. Ray Lerette was great in explaining what we should have for coverage and at finding us a good rate. We would recommend this dealership and sales person (Jason Burns) to our friends and family.

rgbernie

12 de abr. de 2011

Motivated buyer working well with a motivated seller. Definitely will be returning as a customer in the future. Felt very comfortable at this dealership with all of the sales staff, and will highly recommend friends and family to buy from Rowe. After the purchase of my new truck, there was no buyer's remorse and I felt that the sales team did a great job in meeting my needs.

janandtricia

12 de abr. de 2011

We truly appreciate the customer service and accommodation that was given to us in purchasing our first family car, especially because we traveled 6 hours to get there. The salesman and the financial adviser were very honest and friendly and seem to truly care about what was in our best interest, which was important because we went into looking for a family car with very high expectations for safety, comfort, size and affordability. We will definitely be going back when it's time! Thanks again!

cclegg06

3 de abr. de 2011

Was very happy with the overall experience. Jim was patient and helped me find the right car. He was more than willing to explore options. The financing went smoothly with little to no up-charge pressure. The end results was perfect for me. I have not problem recommending this dealership to anyone looking for a new or used car.

candrew3

19 de mar. de 2011

Worked with Ken Sweet who was not pushy, supplied all data asked for and followed up on what he said he would do. Hub caps were missing and Ken found them. He also supplied a roof rack. All in all a good experience. We found the Explorer we were looking for and got everything we wanted. Price was a good as could be expected. We had done a lot homework before we visited Rowe so we were ready. I hope the service is as good should we have any problems.

MJK22

16 de mar. de 2011

I met with Scott to look into buying a used vehicle that would fit my family better than the vehicle that I was currently driving, but I wanted to stay with the Hyundai car brand. I was looking for a new dealership due to issues with my previous dealership and a family member. Scott was very accomodating and helped me find what I was looking for. Scott and Ray worked hard to get me into the vehicle that I needed with an awesome extended warranty that allows me to drive a used vehicle without feeling like I was inheriting anyone elses issues.

ellensays

11 de mar. de 2011

After having numerous bad experiences at my local Hyundai dealership in Augusta, Rowe Westbrook was recommended to me by my boyfriend. Although Rowe is almost 90 minutes away from where I live, I decided to give them a try and I am so glad I did. The friendliness of the employees at the Quick Lane is exceptional. Not only are they friendly, but also the quality of the workmanship is outstanding. The technician and Kevin, the Quick Lane manager, both explained in layman's terms what was wrong with my SUV and how best to correct it. I left feeling valued as a customer and I look forward to purchasing my next car from Rowe Westbrook, a company capable of excellent work and worthy of my loyalty for years to come. In particular, Kevin is great to deal with and Roland, my technician, is personable, honest, and kind. They treat their customers the way they would treat their friends and family. They are definitely worth the trip and I can't say enough positive about my experience at Rowe!

desertfirearabians

2 de mar. de 2011

Ken was excellent. He worked with me to find a car in a price range that I could afford. There was no stereotypical sales pitch. Everything was up and honest no double-talk. I was very pleased with my experience at Rowe Westbrook and will be going back when I am ready to trade in for a new car.

mbassett

28 de feb. de 2011

Ken Sweet helped my wife and I get into a new (2010) Ford Escape XLT. We had looked at several different makes and models before deciding on this car. Once decided, Ken helped us get the best possible financing. It was a great experience overall. All of the sales staff are personable, knowledgeable, and genuinely interested in their clients' satisfaction. We have since had the car in for routine servicing and we are pleased with the service department, as well.

xojeniaox

19 de dic. de 2010

Excellent overall experience. Mike is a fantastic sales manager, treated us extremely well. All of the personnel at the dealership were friendly. Dealership was clean and presentable. Test drives were offered and all questions were answered knowledgeably.

jacobl

5 de dic. de 2010

Excellent office and service staff. We have 2002 Ford Explorer that our daughter drives. Still great shape, safe car. Scheduling work is easy, convenient and communication is excellent. When in the market next, will definitely buy our next car from Rowe!

North Deering

30 de nov. de 2010

We were very happy with the price/package that we were offered for pickup with plow. After researching prices in the Southern Maine area, Rowe offered everything that we needed, and for the best price for the vehicle. From our original contact person to the saleperson, all questions were answered quickly and we were made to feel like valuable customers. Rowe Ford lived up to it's reputation for great customer service.

JohnsGenesis

28 de nov. de 2010

I bought a new Hyundai Genesis at Rowe over the summer. The sales team was very pleasant to deal with, I ended up with a great deal. I have been in for all of the regular maintenance checks. Service has been excelent, very knowledgable and friendly. I absolutely love this car.

F150Guy02

18 de nov. de 2010

My family and I have been customers of the Rowe service department for many years. We are very happy with the work they have done and we will continue bringing our vehicles to Rowe. I always recomend them to friends and co-workers. Great honest service done at a good price.

macm

17 de nov. de 2010

Kevin did a terrific job running through the tape, from personally picking up a radio antenna and installling it on the car, to arranging for an auto starter, to new off road tires, to swithcing over the E Z Pass, etc. He could not have been more accomodating. Both he and Dan Curan went out of their way to be aggressive in getting the price to a level that worked for me.Thanks to all for a really good job.Mac MacBride

Jackie B.

15 de nov. de 2010

Have lived in Maine for 17 years and will travel an hour to have my cars and truck serviced by Rowe Westbrook. Rob Adams team has taken care of all my vehicles and my friends.I bought a 1995 Ford Explorer and had is serviced at Rowe till I sold it in 2006..now they service my 2005 Chevy Silverado work duty truck and my wife's Mitsubishi..I highy reccomend this company for sales and service for all Mainers.

sgsopo

12 de nov. de 2010

Rowe Ford Hyundai always gives me great customer service! Sharon and the technicians are great! The customer lounge is very comfortable with plenty of things to do. They are the only ones I trust with my car. I will always be a customer of Rowe Ford Hyundai.

mbryant

31 de oct. de 2010

I've been using Rowe Hyundai for over 8 years. Purchased 3 vehicles and have always had them serviced by Sharon's team. As lone as I've been going to Rowe I have always had a good experience! I love how my vehicle is waiting by the door and clean. I would never trust my vehicle to anyone else. Not to mention how nice everyone is in the servuce department. I purchased my first vehicle from Dave and found the experience was no hassle so I went back and Wil took very good care of me. Mike's team is knowledgeable and take time to explain the vehicle inside and out. I'm happy with my new Sonata.

brittnix13

25 de oct. de 2010

Jason calls and emails me to remind me when my service is due, which is very helpful. He is very knowlegable and always schedules me a convenient appointment. When I go to Rowe I recieve friendly, honest service at a great price. It's nice to know my service will be done correctly the first time.

89mainer

25 de oct. de 2010

I have been using the Rowe Ford Service Department since 1998, dealing primarily with Scott Joys but occasionally with Rob and Sharon. I very much appreciate the professionalism of all of them. I like having repairs explained to me in terminology that I understand, and on occasion the explanation has included drawings. My concerns have always been dealt with promptly and courteously. I like being made aware of upcoming routine maintenance needs as well as potential problems allowing me time to budget for them. I like leaving the service department feeling secure that my vehicle is well maintained and safe. When my vehicle was involved in an accident Rowe worked with the insurance company to ensure repairs were done to specifications that returned the vehicle to like new condition.

leighann

22 de oct. de 2010

Scott was extremely helpful in finding me a vehicle that fit exactly what I was looking for, he was very knowledgable about the vehicle and straight forward with the sale. When I needed to bring the car in for a service call Scott followed up with me to ensure that the Service Dept had rectified the situation to my satisfaction (which they did and they were great too!) I would definately recommend Rowe for both Sales and Service.

annchristy

16 de oct. de 2010

Mr. Joys has always been professional and direct with the work I have needed done on my vehicles. He is pleasant, and expert at diagnosing and fixing my vehicles. He is the person I always go to for advice. An employee with knowledge, experience, friendliness is an asset to any organization. I feel he treats me as an individual.

jnd5387

7 de oct. de 2010

We have purchased several cars from Rowe in Westbrook. My husband and I are retired and rely on their service. Sharon is someone who we trust and enjoy seeing a few times a year. The service is quality and reliable which we are greatful for. Our last sales experience we had the pleasure of dealing with Mike. The salesperson was very knowledgable about the vehicles we purchased. We have sent our kids to Rowe to buy their vehicles and we would recommend Rowe to anyone.

ves_219

18 de sep. de 2010

I dealt with a receptionist, who was terrible, Linda I think was her name, she could care less about customer service, who reads a book on the job, I wouldn't be able too, the other receptionist was texting, are they really getting paid for this? Jeff in quicklane was horrible and ignorant, between these three at Rowe Ford I would not recommend a good place to go unless they got rid of these three and hired three friendly individuals that remembered what customer service really is. Rob was amazing in quicklane and I would only tell people to deal with him, thank you Rob for reminding me there are still good customer service people out there. I have only owned Fords and when I went into a dealership the people were always friendly! One out of four is a bad ratio!!! I think other people would love to fill their spot and do a much better job, maybe they should meet Rob who was the only one out of them that actually smiled!!

anderka

10 de sep. de 2010

I came in on Saturday I got what I needed and the guys were awesome! I know you want all these details but I am a girl and I heard a noise in my car, the guys took me out in my card and they heard the noise. They fixed the car and now it does not make the noise..They explained it all to me. All was great service, price, customer service...

mslack

29 de abr. de 2010

When I bought my 2003 Ford Taurus, Rowe's big sales pitch was that a "Lifetime Warranty" was included with the purchase. We thought this was great and traveled 1 1/2 hours to Westbrook to buy our car. The sales rep explained that we would need to have regular maintenance performed on the car to keep the warrenty valid. No problem! I explained that since we were not in the area, we wanted to use a local garage which he said was fine. Two years later, when the transmission went I called to find out how the claims process would work. "Just schedule the appointment and bring it in" he says. I was astounded! He didn't ask any information about the car - not even my name or number. No questions asked. I even called back a second time asking if I would need to provide any paperwork. "Nope, just bring it in." For three days I didn't hear from them. When I called, the guy said he hadn't touched it because he wanted to go over the costs. I mentioned that I had the lifetime warranty and he looked into it and got back to me. I wound up talking with a sales manager who said that in order for the warranty to be valid, I needed to call for authorization every single time I brought it in for maintenence since I didn't have it done at the dealership. The sales rep we dealt with at the time of purchase made no mention of this. The manager's response "You should have read the fine print." Unbelievable - nothing but a scam. I asked if they could have the car towed back to me since the man who I made the appointment with should have gotten more information before he made the appointment but, nope, they wouldn't even tow the car back to me. It's a big THUMBS DOWN from me.

np

22 de jun. de 2009

Ken Sweet, as mentioned in another review, is the guy to work with. As a single female and recent graduate, going through the car-buying process could get frustrating at times. Ken was upfront, helpful, friendly, and understanding. He worked with me to get the deal I was looking for and made sure that the incentives offered could be stacked for me ($2000 cash back + $400 recent graduate). He didn't try to sell me extras I didn't need. I walked away with a new car at a price I felt was fair, and I'll be recommending this dealer over Prime to anyone who is in the market for a new car.

cornerstone

18 de abr. de 2009

Ken Sweet is the person to ask for if you are looking to buy in this market. This guy was the busiest in the showroom for the past two day which I was there. He is the internet manager who is not supposed to field calls but cause the salestaff seemed to be all to busy even after the second page(probably congregating around the coffee machine or at the window to the sales lot waiting for the next up) he was able to handle the sale of my new Ford Flex. Ken did what he said he was going to do as I put him and Rowe to the challenge thrown at me by the Prime Ford dealer that told me the add was misleading and they couldn't sell me the vehicle for that price. Ken was upfront after he found out one of the dealer rebates had been pulled but said that Wally Camp will not do business any other way than to honor the add. Ken was awesome in the accomodating of my three young children as he understood and played with them like humans not distractions. I am glad Prime dared me to go there cause I did even better than anywhere else I had been. Buying a vehicle is never an easy task but the feeling of leaving satisfied with your deal is what matters the most. There is always going to be someone that should of, could of, would of done better but I challenge you to buy from Rowe first.

sdee

17 de nov. de 2008

This Salesperson was friendly and patient. Took the time to go over the vehicle with me and spent much time answering my questions. This dealership also has the best warranty program out there. I have checked around and with cost of vehicles today and factory warranties only good till your payments are done or you still paying for the vehicle. The finance team explained the process very well. I look forward to doing business with this dealership in the future.