Chris

27 de ago. de 2016

I went to this dealer to buy a dodge ram. First off they will not tell you the price of the vehicle you are looking at until you tell them how much you want for your trade in, they then give you what you want for your trade in and bump the price of the vehicle you are looking at up without you knowing. The owner was extremely rude after trying to force me to buy a truck that I said I couldn't afford. He said it's not his fault that I owe that much on my truck after I told him I couldn't afford it and would need to buy a cheaper truck which they did not have. They are very expensive and sell their vehicles for thousands over what other dealers do. I will never go back. After the owner tried to force me to open a credit card, was extremely rude and talked down to me, and would repeatedly try to sell me vehicles way over my established budget. I will make sure nobody I know will go there!

Isaac

26 de dic. de 2015

Very seldom do I take the time to write a review for auto dealerships because typically it's not a good experience, however it was completely different with Royal Chrysler. From start to finish, the team was professional straightforward and honest. I felt like I was dealing with old friends rather than salespeople. I would not hesitate to recommend this establishment to a friend, relative or anyone in general looking to experience something other than your typical buying experience.

Dude

13 de nov. de 2014

Every time I go to Royal Chrysler I always feel pressured by them. I feel they are not fair with prices of the used cars they sell and their trade in offers are TERRIBLY LOW. My biggest problem with them is when they send a loan application to 12 banks ALL AT ONCE. I'm not a business man and even I know you don't do that. Weed out ONE OR TWO banks you think would work good for that person and that loan. Show off much?? Royal Chrysler needs an EGO check and a new sales manager. I will NEVER go back to Royal Chrysler.

brian

3 de sep. de 2014

Recently I was contacted by the dealership owner, who offered an apology I felt was very sincere. I gladly accepted the offer to fully reimburse us for the total cost of tire replacement and was happy to have the situation personally addressed. My previous July 1st entry no longer reflects my experience, or opinion of, this business.

brian

1 de jul. de 2014

Our car was damaged during a test drive conducted by Royal Chrysler Jeep Dodge, and the dealership has refused to take any responsibility in the matter. My wife and I drove our car to the Oneonta dealership seeking an estimate for sale and waited in the lobby while our car was test driven by an employee. When we returned to our car we were greeted with a "low front passenger side tire" alert upon starting the vehicle. The test drive conducted by Royal Chrysler Jeep Dodge left the tire completely flat. When we informed the Sales Manager of the situation he immediately tried to dismiss us and the fact that our vehicle was damaged during their test drive. Despite the fact that all our tires were in fine condition when we arrived and that the low pressure indicator came on only after the car was test driven, they rudely informed us they would not reimburse us for the damage and offered no sympathy for our situation. I appealed to the General Sales Manager in writing and informed him that we would be filing a formal complaint with the State Attorney General, as well as make our grievances public, if Royal Chrysler Jeep Dodge did not take responsibility. He never replied. Whether they were shockingly negligent during the test drive process and unaware of the damage that they caused, or knowingly damaged our tire but chose to let us leave the lot to avoid taking responsibility, the team was rude and completely unprofessional throughout the entire process. Since then we've talked with many community members who have had equally poor experiences with Royal Chrysler Jeep Dodge and stress to avoid them at all costs.

Jeepster

19 de nov. de 2011

I did, unfortunately, purchase a Jeep Wrangler from this same inept sales manager. Promised repairs, discovered after purchase, were never repaired. Appointments to pick up the vehicle were missed without phone calls, to complete same repairs. Now emails and phone calls simply go unanswered. I work hard and enjoy spending my money. Mark Zimmerman and Royal have made the car buying experience awful and they should be avoided at any opportunity.