Steve and Kathy

22 de abr. de 2016

We brought our Ford Edge in for repairs on an electrical issue. Your service department was able to figure out the problem and repair it. But, the thing that was most impressive was that they test drove the car twice. Making sure that our safety was of the utmost importance to them. This is exceptional service. Hats off to Walter and Mike. We would recommend Royal Oak Ford to our friends and family. Thank you for turning our day around!!

R Taveous Merritt

12 de abr. de 2016

My salesman's willie was amazing. He treated my family and myself as one of his own. He was extremely patience and helpful in my car buying process . A true 5 star salesman.

Cody Ferris State

6 de abr. de 2016

Overall great experience. The customer service was beyond my expectation. I really appreciate all the help that was given to me. There is no doubt I will be recommending the Royal Oak facility to my friends and family. I have always been a Ford kind of guy, and its this type of customer service that keeps my loyal.

JSmith

2 de abr. de 2016

Would respond to my emails, but wouldn't answer my questions that I asked. They would just pass over them as if I didn't ask. Wouldn't give me pricing on the vehicle I asked for. Talked to many dealers before making a purchase, and this one was the most-difficult to deal with.

Joe Wyrzykowski

28 de mar. de 2016

They were very professional and did their very best to earn my business. I enjoyed my experience there, they didn't feel like the "Sharks" at other dealers. They offered me even better of a deal than the "Sharks" too.

joewyrzykowski

28 de mar. de 2016

My experience here was excellent. They offered me an excellent value for my trade in, then UPPED the value after I was going to walk away. They will do what it takes to earn your business, and the Managers were particularly friendly and worked with you, even if they aren't happy with your decisions.

travelista410

22 de mar. de 2016

If I could rate lower than a 1 star, I would. Everything went perfectly fine with the salesman. He was a gentleman and helped us quickly without overselling what we weren't interested in. The problem came into play on day 2 when we came back to finish purchasing the vehicle. After being told to come back at a certain time so we could quickly get in and out of there, we had to wait well over an hour. Then, we sat with the low-life finance "professional" that they have. After trying to "get us a lower payment" by pretty much doubling the interest rate through one of his "preferred" banks, we politely (multiple times) told him we weren't interested. My fiance had a better rate through Capital One and that's who we wanted to go through. This angered the finance guy and he begrudgingly agreed to go through Capital One. He then took the next two minutes to quickly work with the bank online to send the pre-approval through. Mind you, this was after he feigned confusion over how we would get a "check" from the bank and need to come back later because it was such a difficult process with those banks (Capital One and Chase.) Lovely, huh?And here's the kicker...after it was too late and we were already home and about to make the first payment to the bank, we realized that that guy signed my fiance up for Citizen's Bank and we were naive enough not to notice until the bill came in.Wise up fellow car purchasers. Don't let this place take you for a ride. I will NEVER recommend anyone go to this dealership. I'm going to make it my mission to let as many people as possible know what a HORRIBLE company this is. And if we had any grounds for legal action against these lying cons, we would follow through. *Car was purchased approx. 3 weeks ago*

Newcar

17 de mar. de 2016

Went to lease a car Agreed on price. Arrived to pick up car. Car couldn't be found It's was in storage lot, not prepped. Paperwork not done Hours later asked for competitive price was told deal is off the table go to another dealer. Don't want bad review.

Kenneth Kerr

1 de may. de 2015

this dearlship is the best......my sales person was the best help went out of his way to be very helpful in buying my new car, when my wife bought her new car he drove he car out to my wifes work....now thats a salesman.......thank you lawrance

John Jaskowski

30 de abr. de 2015

My experience with Royal Oak Ford was a most pleasant one. I was looking for an affordable lease on a vehicle that could fit my needs. I visited various local dealerships and found Royal Oak Ford to be informative, patient, and interested in my satisfaction. I was quoted a great lease price and felt that all my requirements were met, I highly recommend Royal Oak Ford, especially Mr. Tommy White and thank them for a satisfying experience.

Jean Hinkson

29 de abr. de 2015

the car buying experience was wonderful, This survey is NOT very user friendly

Luis-david Gonzalez-valdez

28 de abr. de 2015

Service and patience from the sales representative was exceptionally good!! thanks for the great customer service.

Ronette Murria

28 de abr. de 2015

The only thing I did not like is how my car note went up the day of. Also, they promised to take care of my oil change during the time I have the car, but I did not get that in writing & I don't know if they are going to honor their word.

Colleen Stowe

28 de abr. de 2015

I recently purchased a 2015 Ford Focus hatchback. I basically knew what I wanted but also wanted to explore all of my options. From the moment I walked in I was treated with kindness & courtesy. Willie Parker was my sales associate. Not only did he answer all my questions but he made sure I knew all my options before purchasing & got me a deal! He was fantastic & because he took the time to make sure I was completely satisfied he has made a client for life!

Jill Tomyn

23 de abr. de 2015

We are enjoying our new fusion and had a good experience at Royal Oak Ford

T. Williams

21 de abr. de 2015

When purchasing our 2015 Ford Transit Connect Wagon we met with friendly, knowledgeable staff who walked us through all features and configurations of the vehicles. They listened carefully when we discussed options we needed in a vehicle and helped us find the best deal for our dollar. The process was quick and they were thorough in explaining all the ins and outs of the vehicle we finally chose.

Julie Mustill

21 de abr. de 2015

I leased a 2015 Ford Expedition. The sales person, Andrew McCrackin, was very nice but inexperienced. I think with coaching and experience, Andrew will develop into a terrific seller.

William Armstrong

21 de abr. de 2015

Leased car. Was pleased with high knowledge low key approach of sales staff and the quick prep and delivery was nice since I am busyBill A

Victoria Allen

17 de abr. de 2015

I was in such of a newer truck or so I thought I was in contact with royal oak Ford via email for several days before my husband and I were able to get up there to look at a newer vehicle, when we got there the we were directed to a gentleman named Lawrence and I had him running all over the lot because I could not decied in a vehicle to make a long story short I decided on a new ford explorer and I was because if him I left the lot that day with the truck if my dreams!!!! I can not thank him enough for everything he did for my husband and I

Marion Jakushevich

17 de abr. de 2015

I had a wonderful experience at the car Dealer ship in RO. Anthony Simon and Steve Simon were very good to work with. They were very helpful with all our questions. We were very satisfied. They have been very helpful even after we left and had to call with more questions!

Thomas Koch

15 de abr. de 2015

It started with a text from Lawrence mentioning some impressive rebates on the SHO. Being a new car fanatic, I was contemplating a 2015 SHO and Explorer Sport. I dropped by the showroom the following day and within a matter of minutes, I was on my way with a new Explorer. He had both waiting for me to test drive, but I had my mind made up that it was time for a little more room. It's a great car and this was the simplest transaction yet. It's the fourth car my wife and I have bought or leased from Lawrence and each and every one has been a great experience. He goes above and beyond and each deal makes us look forward to the next. He's a good guy and it shows that he enjoys what he does.

Thomas Kotcher

11 de abr. de 2015

Had my vehicle repaired after an accident. Great job!!

David Remington

10 de abr. de 2015

My wife & I bought a 2015 Escape SE.Our salesman, Brad Klein was very helpful & patient with us. As we don't quite get how to work all the new Sync my car features. Candy, our finance person also was very freindly & explained all the different plans. All & all it was a good experience. Now I just have to pay for it.

Jennifer Barrett

10 de abr. de 2015

Next time build taxes into the actual monthly payment before we are sitting at the desk getting ready to sign papers

Catherine Reber

7 de abr. de 2015

My dealer went above and beyond in obtaining my 2015 explorer and ensuring it met all my specifications. The dealer, Mike Long, contacted multiple dealerships in order to find my vehicle and was able to get me in my new vehicle with 24 hours. I only spent about 90 minutes in the dealership to turn in my old lease and sign for my new lease. Always a pleasure at Royal Oak Ford.

Clifford Carney Jr

7 de abr. de 2015

When we got a call that the new part was in we took it in the next day and they took care of it right away. Thank you

William Kupski

7 de abr. de 2015

2015 Escape Larry Moore made my purchase enjoyable !

Brian Webb

6 de abr. de 2015

Mike and Paul Schneider did an OUTSTANDING job on helping me turn in my F-150 lease that needed glass repair due to a defect. They did an even more OUTSTANDING job helping me choose my new leased 2015 F-150. I've been a customer of Mike Schneider for almost 20 years and I'll continue to be until he decides to retire. His service is that good!

Neil Adams

4 de abr. de 2015

Everyone was great at the dealership. My salesperson (Sal) was very friendly and professional. I will definitely recommend royal oak ford to anyone I know looking for a vehicle. Thanks again!

Helen Brown

2 de abr. de 2015

Our salesperson was great but the service desk could be a little more helpful. We was in the back signing paper but when we finish we forgot a question. So we wanted to talk back with him, so I went to the service desk to ask if we can talk back to him. She call but he didn't answer. She did nothing after that so we had to ask our salesman. And he got the answer for us. But I thought that was rude of her to not to follow up on it.

Rene Taub

2 de abr. de 2015

Easy and fast service!Would recommend to my friends!!

Gloria Seays

2 de abr. de 2015

I purchased an F150 Ford truck. The experience was great, as was the service. The staff was very helpful. I will send friends as well as family members. Mr. Parker was very knowledgeable of the product. Gloria Seays

Rachel Frassetto

1 de abr. de 2015

We leased a 2015 Explorer and the staff was very friendly, helpful and patient.

Anthony Meyer

1 de abr. de 2015

Purchased a used mustang. After driving off the lot car started making noises. Used sales took care of me and made sure the car was taken care of. Very helpful staff that stand behind their sales, which was a relief. But having the issue in the first place was a bit frustrating.

Marland Gibson

31 de mar. de 2015

I purchased a 2015 Explorer XLT. Larry Moore was our salesman. He did a phenomenal job of making this a seamless and efficient transaction.

Robert Meadows

31 de mar. de 2015

As always, my salesperson, Timmi Crozier, helped me to select the perfect vehicle for my needs. I appreciate her attentivesness to details and professionalism. I have recommended her to family and friends and will continue to do so. This is the third Fusion, second Titanium, that I've leased.

Jeffrey Collins

31 de mar. de 2015

It was a wonderful experience. Larry Moore was very helpful and didn't give up until he had the price I was looking for.

Jewel Gaston

30 de mar. de 2015

I recently leased a 2015 Ford Escape from your location, my salesperson was Willie Parker he made our experience here quick and easy (2 words that dont usually come to mind when purchasing a car)! I will definitely recommend your location in the future.

Jyothi Davidson

28 de mar. de 2015

Larry Moore was my salesman and he was extremely helpful and made my leasing experience easy and delightful. This is the second vehicle I have leased from him. I work a lot of long hours and Larry was good enough to bring my car to me at work. He is a true professional.

Alfreda Parker

27 de mar. de 2015

I purchase a Ford Escape two days ago. The service was very good, the staff was helpful and kind. My salesperson Mr. Lawrence Young was efficent and new his job well. After the purchase of themy car Mr. Young program my phone and show me some of the features of the car. I was very please with the service and will recommend Royal oak Ford to my friends and family

Joshua Snay

27 de mar. de 2015

2015 Ford Fusion service was great and salesman Larry was very helpful

Tamara Boykin-young

26 de mar. de 2015

The service was excellent. I bought a Ford Edge and I love it thanks to Mr. Young who was enthusiastic, personable, professional, incredibly knowledgeabel and he toook the time to be helpful and taught me everything I needed to know about operating my new vehicle and all of its gadgets.

Domonique Floyd

26 de mar. de 2015

I purchased a edge. The service was great and the staff was helpful

CS

26 de mar. de 2015

Enjoyed our interaction with Anthony - he was both helpful and knowledgeable.

Brigit Gilliatt

25 de mar. de 2015

Walked in and was greeted with a big hello from Lawrence. I knew I wanted a Fusion and he was nothing but helpful trying to get me the best deal. This was my first time buying (leasing) a new car. My experience in general was excellent! I will definitely work with him again in the future.

Amy Jones

25 de mar. de 2015

We purchased an F150 on March 21st. We worked with Jim Stevens who made everything very easy for us. The best word that comes to mind for our experience is superior accommodation. Whether is was a test drive, stepping up on our trade, signing the contract to follow-up - everything was a positive experience at Royal Oak Ford!

Kurt Johnson

19 de mar. de 2015

My Salesman Mike Schneider and Paul Schneider were very Professional.

Joann Lewandowski

19 de mar. de 2015

I drove my salesman crazy trying to find the Edge that I would like. Couldn't make it to the dealership for a test drive because it stayed cold and snowy. Then turned around and told him I wanted an Explorer-no problem. And when I couldn't find what I wanted close enough to transport, he ordered it for me. It's beautiful!. And I am very happy with the vehicle, the salesman (John Agnello) and the whole experience. I would definitely recommend this dealership to others.

Lee Broadbridge

14 de mar. de 2015

Our salesperson was Adam Cole. He was excellent. We already wrote about him on something else to do with our experience at Royal Oak Ford. He made the whole process extremely easy for us. It was a real pleasure. As we stated in the other survey, we hope Adam stays at Royal Oak Ford for a long, long time so we can continue to do business with him.Thanks,Lee and Mary Broadbridge

Douglas Oldaker

11 de mar. de 2015

I came in to look at a F 150 & the salesman Dennis G. & staff was very helpful. They installed a remote starter and got me out in about 4 hours. I will recommend Royal Oak Ford & Dennis Gawronski to other.

Patricia Trondle

11 de mar. de 2015

We leased a 2015 For Fusion Titanium. Our sales guy was Lawrence Young. He was extremely helpful, honest and accommodating. We will be back to Royal Oak Ford!!! Truly a great, hassle free, painless buying experience!!!

Peter Chandler

11 de mar. de 2015

We leased an Escape and we had a great experience. Mike Schneider and his son Paul were fantastic. Kudos to your whole staff!

Michael Marshall

11 de mar. de 2015

I experienced excellent service from brad the car salesman. He was very informative and could speak on all the models and upgrades each car offered and explained the benefits of each. As long as the car works out and the price points are competitive in the industry, when i trade in, I will look to brad first. As fair as fords marketing (tv and paper ads) I was unimpressed with the price points that were advertising and the price points at the dealership. As a customer I would prefer to know a realistic number that is being advertised and what the dealership is actually charging. For clarity, brad was an excellent dealer and walked me through the marketing "scam" with complete professionalism!

Linda Torp

10 de mar. de 2015

The salesman and manager were very helpful, listened to my needs, and did everything they could to provide me with the vehicle I wanted at the price I wanted. I had been leasing an Escape which I disliked very much. I am now leasing an Edge, a wonderful vehicle.

Robert Sheridan

10 de mar. de 2015

I leased a 2015 Ford Escape. Salesman was great, thanks!

Susan Platts

10 de mar. de 2015

I leased a Focus and the sales rep, Dennis G., was very helpful in explaining all of the features of the car. I had to turn in my Jeep at the Chrysler Dealership and Dennis drove the jeep to the dealership because I did not have friends or family available to help me with the return. The whole process was smooth and efficient.

Jeffrey Novak

9 de mar. de 2015

Service was very friendly and helpful. I'm happy with my new car.

Beverly Holley

9 de mar. de 2015

I purchased a Ford Edge. Even though I really was not in the market for a new car, the attention, service and deal offered was unpassible. The salesman Willie catered to my needs and mind changing decisions, and even meeting with me prior to business hours to seal the deal. I had not purhased a car in 5 years, and the experience certainly has changed. I would definitely recommend Royal Oak Ford and saleman Willie Parker to anyone in the market to lease or buy a car. I also had the previledge of meeting the owner Mr. Hall, and held a great unprofesional conversation with him.

JC

8 de mar. de 2015

At the end of February I purchased an Escape. The service at Royal Oak Ford was excellent. The salesman, Mike Long, was extremely knowledgeable and helpful.

Barbara Bommarito

7 de mar. de 2015

John Agnello was very helpful. This is the second Fusion he has helped me purchase.The service repair was completed when they said it would be, and the car runs well and looks nice.

James Bradford

5 de mar. de 2015

I purchased a new 2015 Explorer and we negotiated quickly and efficiently. I was offered a cash price and a trade price. I was prepared and had done my research. The purchase price was fair compared to local market prices. I was offered extended warranties, but was not interested and the discussion on that point was also quick.

Kathleen Shaouni

4 de mar. de 2015

Escape all the staff was very friendly and helpful had a great experience

Theresa Corcoran

4 de mar. de 2015

We have purchased our last several vehicles from Royal Oak Ford.Stan Damer is always so respectful and customer orientated.The Salesman Jim was very helpful.Would recommend Royal Oak Ford to all my friends and family!

Christopher Houlihan

4 de mar. de 2015

They went above a beyond to make me feel comfortable

Candice Thompson

3 de mar. de 2015

It was a quick great experience and I will buy more cars in the future.

Brad

3 de mar. de 2015

We had bought certified pre-owneds from Royal Oak Ford in the past, with the intention on doing the same this time. Since they had great incentives on a new 2014 Edge, we went with that. Jim Stevens and Gary Morrison made it very easy. All with less than perfect credit.

Donald Copus

3 de mar. de 2015

Mike and Paul Schneider are the best. They found me a car with everything I wanted

Benjamin Lang

2 de mar. de 2015

So very helpful with accommodating our schedule. Informative re: different options for several cars. Did a wonderful job with customer service and patient when it came to us deciding the exact car that we wanted. Quick turn around of vehicle as well. I would refer my sales rep to anyone!

Daniel Mckenzie

2 de mar. de 2015

Escape. service was fast and thorough. No problems.

Ralonda Hamilton

26 de feb. de 2015

2014 Ford/EdgeI would like to thank Mr. Willie Parker for giving me great customer service the minute I pulled in the parking lot. He was very professional in helping me with my decision with my new vehicle .My experience with Royal Oak Ford was Priceless. I would highly recommend Mr. Willie Parker to my family and friends. I am very pleased with my new vehicle. 100% satisfied. PRICELESS

Eugenia Smith

26 de feb. de 2015

I searched for months for a used vehicle. That's what my husband and I had done for the last 9 years. Vowing to never buy an new car. We wanted to save money for rental property and thought that a new purchase would be foolish. Weeeell, Mr. Larry Moore changed our minds. Since we were former purchasers of 2 of Fords many awesome products. We decided on the Explorer. Once Larry took the time to inform me of vehicles in available in your inventory we decided on my current car and color I felt confident that I would get an awesome/reasonable deal. Everything went wonderfully! Steve assured us that we were getting a quality vehicle at the right price as well. ......He worked so hard with settling what could have been a bad deal for us. I'm thankful for that. All went so very well until I got to the moment to sign on the dotted line with Candy. The experience with her made me feel as though I was in the wrong place for a purchase. It was a terrible experience. Following the informal introduction, Candy began explaining the terms of my purchase. Shortly after, I asked Candy if I she'd mind if I could explain to her my understanding of the terms. I felt a little bit confused by her explanation because I heard several different prices and I was seeking clarification as to what each of the prices we're for and my bottom line. Candy soon became irritated summoned for Steve, packed up my papers whisked her self away from her desk without apologizing. Citing "I have that thing to do"!I'm thinking. ....Wow! I've been dumped! Steve finalized my deal. Was more than happy to explain every piece of paper lying in front of me. Without hesitation.My friend who was with me, also a nurse who is looking to buy a car soon had doubt about returning to Royal Oak Ford because of Candy's "off-putting" attitude towards me. Candy was very unprofessional. I personally did not care for her poor attitude and felt embarrassed for that reason. I hope that maybe she was having a bad day. I'm work the health care industry (where customer service is Key) and unprofessional behavior towards patients/visitors/each other is unacceptable and not tolerated. I would have rated my overall experience with Royal Oak Ford a new vehicle purchase Excellent had it not been for Candy's unprofessional behavior.Larry Moore and Steve, I rateExcellent Customer Service *****Candy, I rate. ..very Poor. I hope to continue business with Royal Oak Ford in the future having have, the experience was so Nice. .....With one exception. Thank you. Respectfully, Eugenia SmithProud owner of an Awesome Explorer. ..#gonnatelleveryoneanyway

Marla

26 de feb. de 2015

2011 Ford Focus was rear-ended. Trunk was buckled, bumper was broken, taillight was hanging. Royal Oak Ford did a good job, but took just short of a month to make the repairs. At the time I didn't have rental insurance. Car looks great, but it seemed like an awfully long time to wait to get transportation back.

Natalie Dean-wood

25 de feb. de 2015

Leased a 2015 Escape Titanium. My experience was pleasurable. Lawrence was a great salesperson and the lady in the finance area was great to interact with.

William Clarke

25 de feb. de 2015

over all experience was good. would like to have known more about the repair department, but will figure it out when the time comes. sales guy, was patient, that was the reason i followed through with transaction. dealership does need a receptionist, greeter, at the front door area, without, it seemed willy nilly.

Ruslana Gala

25 de feb. de 2015

My car Ford escape 2014 was on shop around 10 days. I was very happy with all work was done , very fast, professionally , service was great. Thank you very much for your business .

Lindsey

24 de feb. de 2015

I really enjoyed and appreciated Brad Klein's help and positive energy. He is great to work with, friendly, and I'm glad I had him as my salesperson for my first experience as a car-buyer. My parents returned four days after I bought a car to lease a car from him, and they give the same praises to him. He made everything really easy for me, which allowed me not to stress, and I was actually able to enjoy the entire process. Plus, I love my 2014 Focus. Thanks, Brad!

Ryan Long

24 de feb. de 2015

Solid sales staff, very friendly, went outside with us on one of the coledest day of the year to help

Cristine Taylor

24 de feb. de 2015

I feel that there can be some improvement on the negotiation process.During the pricing of my vehicle, I was asked a lot of "well what CAN you do". Consumers don't want to be made to feel like they are being taken advantage of. During the process I felt that I was being squeezed to pay as much as I could to get the vehicle out of your inventory with no consideration as to how I was being hassled.In the end, I feel I got a marginal price on my vehicle. Honestly, I wanted to take the deal elsewhere due to how I was being treated and haggled with. I dealt with another dealership for my Husbands vehicle and we weren't treated like this. I'm also a Ford employee. The pushy Sales model used at Royal Oak Ford isn't not customer friendly or what Ford wants to be associated with.

Brian Poppert

24 de feb. de 2015

Larry Moore is the best. I told him that I was on a tight timeframe and he had everything ready for my Fusion lease turn in and the new Focus purchase ready to go. Larry makes everytime I go there a great experience and is the reason that I keep returning. I'm on my 4th vehicle through R.O. Ford and plan on more through Larry.

Dennis Schroyer

22 de feb. de 2015

The Ford Edge IS an excellent car for my needs. The service was excellent. My sales person(Andrew Augustine) was very knowledgeable about the Edge.It was a real pleasure to lease a car from Andrew and I would recommend him and your dealership to my friends. Dennis Schroyer

CarolynS

19 de feb. de 2015

Service department is run very badly. Write up persons need a class on how to be less rude to the customers.

Raymond Timm

19 de feb. de 2015

Good service Could provide sodas and snacks as we were there 4 hours

Lul Lesi

18 de feb. de 2015

I felt very comfortable and not pressured at Royal Oak Ford. Evilasio was a honest and very helpful salesman, thank you Royal Oak Ford.

Kirk Horvet

18 de feb. de 2015

I think the dealer ship has changed for the better judging by the way I felt when I visited there 20 years ago.

Michele Mackay

18 de feb. de 2015

2014 Ford Edge. We stopped in out of the blue on Saturday just to look at the inventory and before I knew it we were in the process of purchasing a new car. We were originally going to purchase a 2014 Ford Edge Select that had to be shipped from Ohio but there was trouble getting that car. So our salesman (Jim Steven) worked very hard to get us the Edge Limited that was on your lot. I am very happy with our purchase.

Cedric Harris

17 de feb. de 2015

Larry is very easy to work with and makes you feel like family. The manager was very friendly also. It was a very good and smooth experience

Que

17 de feb. de 2015

Lawrence was the best rep I could have prayed for. He understood my situation, and what goal I was attempting to achieve and we met them before I left the dealership. His customer service was impeccable! He made me feel comfortable, and made sure I was happy with my new truck. This guy sent me a text message later on thanking me for the business....He even checked on me the next morning to make sure I was still in love with my new truck, and to make sure everything was great. I have already sent him a referral and they love him too!!!!!! I had left Ford because of a bad experience but as long as Lawrence is in auto sales he will have a #LifeCustomer!!! Thanks soo much :)Que

Felicia Jones

16 de feb. de 2015

Staff was helpful and friendly during the process of taking my car to the body shop and arranging the rental car. The time to repair my car was 29 days which is quite a while especially when having to drive a rental vehicle. The staff worked directly with my insurance company. All I had to do was exchange the check for my vehicle when it was ready. My car looks good as new and rides that way, as well.

Mark Kwicinski

16 de feb. de 2015

I contacted Evilasio for a quote due to trust established on previous Ford Escape lease in 2013. We were able to conduct most of the discussions via email. I received a fair deal on my trade-in and a very reasonable quote on a well-equipped new Escape. The whole process was extremely friendly, no pressure, and quick. I am very pleased with my new Escape and would recommend RO Ford and Evilasio to anyone interested in leasing or buying a new Ford.

Shawn Diop

16 de feb. de 2015

I have been a loyal customers for over 15 years friendly kind

Barbara Maison

14 de feb. de 2015

Ford2015 Escape. Staff couldn't have been more helpful, and the service was excellent....John has sold me a car before, and his wife is a personal friend of mine.

Aireal Cross

14 de feb. de 2015

I purchased a 2015 Ford Focus. I was eager to return back to the brand I love and my dealer Lawrence was absolutely helpful and reminded me the reason I enjoy Ford. I loved the fact that someone came out to my new vehicle and showed me every feature and function. I'll definitely send referrals to Royal Oak Ford.

Ernest Rossi

12 de feb. de 2015

Leased a 2014 Ford Edge from Mike Long at Royal Oak Ford. Mike was very professional as was the whole sales & service staff in meeting my needs.

Lowell Dodge

12 de feb. de 2015

The people that I dealt with at Royal Oak Ford were very helpful and interested in developing a personal relationship with me. I enjoyed my buying experience.

Malinda Dokes

12 de feb. de 2015

Mike S. was extremely professional and helpful. He made me feel comfortable and that he actually wanted the best for me.

Diana Julet

10 de feb. de 2015

2014 edge. Service good/helpful. Lousy offer on our trade in,

Mr Jones

10 de feb. de 2015

2014 F150 XLT. Service was acceptable, but had to wait for over an hour after my lease paperwork was completed before my truck was ready. Not sure if that's normal, but they did give me a free oil change. Overall I am satisfied with my purchasing experience.Yes staff was helpful, Candy was hot.

Christopher Robinson

10 de feb. de 2015

The car I told the sales man I wanted and would be back Saturday to purchase was sold the day before I went in. I wasn't told I could put a deposit on the car to hold it, nor was I notified it was sold so I drove all the way over there only to waste my time, however they managed to find a twin car I got 4 days later. So overall, I'm happy I was able to get exactly what I was looking for.

Scott Porter

10 de feb. de 2015

We purchased a 2014 F-150 Mike Long was very helpful with finding the truck we wanted. The rest of the staff was very helpful with the process.

John Faught

10 de feb. de 2015

My salesman Dennis G. at Royal Oak Ford took his time and was very straight forward in putting the deal together.

Joseph Orlowski

4 de feb. de 2015

Jim Stevens was very professional and answered all of my questions very thoroughly. He was very patient and knowledgeable. He did not pressure me into just any car. He listened to what I was interested in and made suggestions, at no time did he pressure me into a car. I would recommend him to everyone. He was very friendly and I will continue to go to him in the future!

Stephanie Aldridge

4 de feb. de 2015

Ford Edge. The service was great. The staff was helpful.

Austin Murray

4 de feb. de 2015

I purchased a 2011 escape, the service was great, Sam from the used vehicle department was helpful with the process, I would Rex comedian royal oak ford to anyone in the area.

Elizabeth

4 de feb. de 2015

Jim S., the salesperson who helped me, was very knowledgeable and friendly.

Asenath Cain

4 de feb. de 2015

Adam and the team did an excellent job of meeting my needs. My situation was challenging,they understood and were empathetic. Overall, a great experience.

Tracy Burroughs

3 de feb. de 2015

I found Royal Oak Ford very easy to work with. Adam Cole did a great job of getting me in and out smoothly and the process was a breeze. Many thanks.

Ann Devereux

3 de feb. de 2015

Was contacted to do lease pull ahead into a 2014 Flex. We were impressed how easy and efficient the process was. We were really happy with the service and the new flex is great!

Heidi Sutela

30 de ene. de 2015

I've now used this company twice for collision repair. They did a great job! My car was fixed quickly, they contacted me to keep me informed of the status of my vehicle and they even dropped me off at work the morning I brought my vehicle in. I won't go anywhere else!

John Hice

30 de ene. de 2015

We are regular customers of Royal Oak Ford. The relationship is strong because of the skill and reliability of its staff. They are dedicated to the customer: providing quality service, and diligent care to deliver the product that best suits the buyer. The staff is friendly and professional, consistently proving their long memory of preferences and values each customer brings. Our recent lease of a 2015 Escape Titanium has become an experience in a long-series of great service.

Michele Spisak

29 de ene. de 2015

The salesman Brad Klein was very helpful and professional. I walked out of there feeling like I got a good deal. The car itself is beautiful.

Seth Kollins

29 de ene. de 2015

We leased an Edge. The only complaint I have is that we didn't get our first color choice. We actually weren't given any options other than white.

Naomi Cliett

28 de ene. de 2015

I was in and out in less than an hour. The employees were friendly and knowledgeable. I would definetly tell my frineds about Royal Oak Ford.

Michael Knode

28 de ene. de 2015

I leased a 2015 Explorer from Anthony Simon on Jan 24th and could not be more pleased with my experience. The whole process only took a couple of hours and I was driving away. I will most certainly be coming back the next time I need car.

Henrietta Weinberg

28 de ene. de 2015

I have NEVER had an experience with a car dealership representative BETTER than my experience dealing with Dennis. He was informative, helpful and ever so patient. . . as was the gentleman in the Financial Dept. I purchased an Escape

Thomas Murphy

28 de ene. de 2015

Staff and service great, hard to find parking spot with construction

Sharrod Bell

28 de ene. de 2015

Very helpful. Excellent customer service...............

Viveka

28 de ene. de 2015

Adam was incredibly helpful and went out of his way to facilitate the process (including calling on my behalf to find better insurance coverage) without being pushy. He's incredibly friendly and comfortable to work withI would recommend him to any friends in the area in a heartbeat. As a young woman purchasing my first car I have encountered patronizing behavior at other dealerships but found absolutely none of that at royal oak.

Warren Holloway Iii

28 de ene. de 2015

The transaction for my 2015 Ford Fusion went very smoothly. The sales staff was very professional,everyone was helpful, and we got the deal done effectively and very efficiently.

Rodney Dotten

27 de ene. de 2015

was very happy with the way mike long handled the sale. would and did reccomend him.

Steven Darvill

27 de ene. de 2015

Timmi did a fantastic job expediting my purchase of a F150. My trade in was smooth. Everyone was very knowledgable about the products they were selling.

Gregory Toman

26 de ene. de 2015

I negotiated over the phone first before I went there we came up with an agreement then I went and picked up the car love it so far

Kendra Sumler

25 de ene. de 2015

2015 ford escape, very timely speedy service. Left the dealership prior to time i expected to be the there. Salesman Larry Moore was excellent, informative and made me feel comfortable with my purchase. Great job to all

Alexander Jefferson

25 de ene. de 2015

Flex;16 mpg, rides like a truck; service OK; staff helpful

Kenneth Sylvester

24 de ene. de 2015

everyone was great and helpful. the salesman was very nice and helpful and the finance guy worked hard to get everything fixed at ford credits mistake.

Marshall Ochylski

23 de ene. de 2015

It was excellent service. Jim Stevens took care of me again for the second time. Very happy...

Kerri Zamler

22 de ene. de 2015

Mike Long was a pleasure to work with, and was very patient with my husband and I. Our whole experience at Royal oak Ford was great! We love our new car, and look forward to working with Ford again in the future.

Mary Semak

22 de ene. de 2015

I leased a wonderful Ford Focus. They accepted my trade-in and gave me a great price for it, plus they gave me a great lease monthly payment. The staff was outstanding;I've never met nicer salespeople. I truly felt taken care of and that they wanted my business.

Amy Hurley

22 de ene. de 2015

It was great. Everything was clearly explained and taken care of and I was in and I was in and out quick I did not buy but leased a new vehicle. Smooth transaction, great vehicle.

Lynn Voisich

21 de ene. de 2015

2015 Ford Escape TitaniumJohn Agnello and Mike McKenzie did an awesome job!!!

Rayna Reyst

20 de ene. de 2015

I purchased a 2015 Ford Fiesta and Adam Cole was very persistent and helpful :)

Gary Hawkins

20 de ene. de 2015

We purchased a 2014 Ford Focus from R O Ford in the fall. Perfect sale, SALESMAN!I was rear ended in Dec. 2014. At my convenience, I just had it repaired at the same-body shop. Kind enough to let me bring it in, estimate damages and order parts while I took car home( as I dont carry rental)To my amazement-the parts were in and painted. Then! They called for me to drop off my car. Had it '3'days and repaired!!!Three days only. Rick Wilkins was my repair man!! Better than perfect job!! This man deserves a HUG. Thank you!!! He knows his business and realizes the customers time is very important!THANK YOU 'RICK' and Royal Oak Ford.

Alexander Lark

20 de ene. de 2015

I first spoke to your online manager Jim Jurecki, he set up an appointment for me but never told me that I would actually work with him, in the future I would recommend that he mentions that up front. Other than that no complaints.

Alan Adler

20 de ene. de 2015

I ordered a Transit just one month after it's launch in the U.S. At that time Ford was offering very little information to it's dealer network, so it was very important for me to work with a salesperson with an interest in taking the time to sort things out thoroughly during the complicated ordering process. I had been in contact with Mike Long earlier in the year and knew that when it came time to place the order he would be the one I could trust to work with me. As expected everything went smooth, which may sound typical for Royal Oak Ford but other Transit buyers from different dealerships have been reporting horror stories. I knew I chose the right dealership as well as sale person, and am very pleased with the outcome on this first of a kind vehicle to come through Royal Oak Ford.

Jennifer Lambert

20 de ene. de 2015

Evo is great! He really made it easy to buy my new car.

Connie Vickery

19 de ene. de 2015

This was my second car I leased from Royal Oak Ford. Everyone was very helpful. Anthony Simon was my salesman and he made sure all went smooth and timely. Thanks.

Deb R

19 de ene. de 2015

Mike Schneider is an excellent sales person. He assisted me in the turn in of my previous lease and helped me find my next vehicle. This was probably my most expedited worry free transaction ever when leasing or purchasing a vehicle. All my needs were met within my price range. He worked within my limited time schedule. Paul was also helpful in helping me learn about my new sync system. I will continue to do business and refer business to RO Ford.

Robert Starr

17 de ene. de 2015

Excellent service by Timmie Crozier. She was knowledgeable and professional.

Pia Gholston-nelson

16 de ene. de 2015

I was overwhelmed and extremely surprise at the phenomenal experience that Mr Lawrence Young provided my family it was truly amazing, no pressure, he was honest and very genuine it was such an honor to be served in that manner he treated us like family. The entire staff was outstanding very professional they truly work as a team. Mr. Hall has an elite team and I hope that he is aware of it. We purchased a new Ford Fusion Titanium 2015 and our family loves it.

Gregory Feltner

16 de ene. de 2015

We dealt with Brad Klein and he was absolutely awesome. Couldn't have asked for a better guy to work with. He was on top of things and was ready for everything and made everything thing easy while being honest. Thanks Royal Oak Ford!

Kelli Rospierski

15 de ene. de 2015

I leased a Focus and I really enjoy it. The staff was very helpful and patient

Jennifer M.

15 de ene. de 2015

We purchased an F150 FX4. The service was great and the staff was extremely helpful and professional. We test drove, purchased and took delivery of the vehicle all in one day, which was fantastic. The only thing I could possibly recommend is to tell your customers that the paperwork may take 1-2 hours. For us, it was fine, but we may have left the facility for lunch had we been aware of the time necessary for them to arrange the paperwork/payment details.

Nancy Mosher

15 de ene. de 2015

Lawrence was the absolutely best experience I've ever had in purchasing a car. He was timely, accurate, thorough, friendly, patient and all around the best! I will recommend my family and friends to him in a heartbeat - I alredy have.

edp

15 de ene. de 2015

Service Department was very disappointing today. This is the second time I have had a scheduled "one hour" oil change appointment that lasted two hours! If it is going to take two hours please TELL ME so I can go home rather than wait in your customer lounge that was filled with exhaust fumes, construction noise and a TV that is so freaking loud I can still hear it over my headphones with my itunes turned up full blast. No one bothered to apologize for the wait. No one warned me it was going to take longer than the scheduled time. When I got in my car it reeked of oil and no one had bothered to place protective paper on my seat or floor. Oh and since the service area is under construction I stopped where the sign says to stop... no one came out to greet me so I got out of the car to go in for help and another customer started yelling at me for parking where the sign clearly said I was supposed to stop. Admittedly he had to squeeze around me because they had a great big truck blocking the path. I know construction is a challenge but please have a plan!This was the most unpleasant service appointment I ever had . I will NOT be going back. this in addition to the built in faulty transmission on the Focus (had to have the clutch replaced and it's only a year old) ... I will never buy another Ford ...

Mark Barclay Ministries

14 de ene. de 2015

Great salesman! Give him a bonus or a raise!! Everything was smooth and easy even though we came from out of town quickly to purchase this. Less than 24 hrs invested by phone, driving there the next day, signing papers, and returning home.

Sheryl Erlich

14 de ene. de 2015

Laurence Young has been just just wonderful. We leased an Escape for my husband in Feb, we helped my brother-in-law buy a car in March and last month I traded my 2012 Escape in for a 2015 Escape. Just yesterday I sent my brother to Laurence and he ended up buying a new vehicle.

Amanda Romano

14 de ene. de 2015

This was my second time getting a car from royal oak ford and the experience was nothing but excellent! Everyone is very friendly and helpful. The overall environment is comforting,not pushy at all like some places can be. The sales person was knowledgeable and made sure I knew how everything worked before I left and went into detail about the whole process. My boyfriend will be in shortly to purchase his new vehicle also. Wouldn't go to any other dealership!

Layne Bouda

13 de ene. de 2015

I found your dealership inviting and well organized and most importantly not pushey. Jim Stevens did a fine job with me, keeping me up to date on the status of my purchase the whole way through the process. Thank you

Kathryn Wisok

13 de ene. de 2015

The service was good....the car and recalls gis a problem to me.Looking forward to getting a different vehicle...October. or before.

Paul Greco

13 de ene. de 2015

I pretty much already summed it all up. It was a great experience

Douglas and Donna DeBastos

12 de ene. de 2015

We loved Lawrence Young. We just got him by chance. wE love the Ford Edge. I am a little nervous about "leasing", as we never had before. We are still learning all the bells & whistles. Drew, help us to learn some of them. He was very nice and good. I told my two sons, "IT DOES EVERYTHING BUT COOK YOU DINNER!!!!!!!!!!!!!!!!!!!!!"tHANKS FOR EVERYTHING.

Adele Nodler

12 de ene. de 2015

We purchased a Flex. We have purchased many cars from Royal Oak Ford. We have also recommended this dealership to friends. We have found Royal Oak Ford to be very helpful, courteous, kind and respectful.

David Trudeau

12 de ene. de 2015

We had a previously disappointing experience at another Ford dealership when we leased my wife's car in 2013. We were pleasantly surprised and extremely pleased with our experience at Royal Oak Ford. Our salesman Willie Parker was very helpful and worked with us to make sure that we got what we wanted and within the budget we desired. We were also very happy with the speed of the process from the time we walked in the door, to only a few hours later when we left with our new vehicle. We never felt rushed or pressured to consider anything that we weren't comfortable with. I felt that our business was important to both Mr. Parker and the entire team at Royal Oak Ford. We will continue to take our business to this dealership and look forward to purchasing vehicles from Mr. Parker in the future. Overall, the best experience we've had with a dealership and salesman to date.

Lauren Walker

9 de ene. de 2015

Andrew was extremely helpful and made what I thought would be a stressful experience nice and easy. He tried everything he could to make sure I got my new car quickly. I absolutely love my car!!

Diane Starkey

9 de ene. de 2015

the vehicle was ready when we arrived and no delays were experienced

Geraldine Campbell

7 de ene. de 2015

I am very happy with Mike and Paul my sales persons. I felt that they look out for my best interest.however your service dept - probably needs more workers on hand, because I can go to any Ford dealer and get an oil change or just about anything done with out waiting week or two or having to leave my vehicle for a day or number of hours before any thing is done. even with an appointment. the service people are nice.. but that is not the issue,, I think you need to hire more help so your not so bogged down and your customers don't have to wait days or weeks for an app. the only reason I didn't go to another Ford dealer to lease is because I liked my salesman Mike. This is the 2nd vehicle I have leased from you , with Mike as my sales person.thank you and sorry but this is the truth . Mrs Campbell

David Shears

7 de ene. de 2015

They were very professional and I really enjoyed the experience with my salesman Sal.

Louise Magri

7 de ene. de 2015

I really like Michael and his son Paul, they were great I would definitely recommend them to anyone who wants to buy a Ford which I think everyone should drive a Ford. We will use Royal Oak Ford as our place to do business. I keep forgetting to contact Mike because I have been sick but I think they forgot to put the cargo cover in the back of the Escape (or what ever they call it) when they cleaned her all up. But I will talk with him soon as I have to pick up my license plate when it comes in.

Harvey Miotke

7 de ene. de 2015

Dennis has been bothered by me since Fall of 2013, when we finally decided to purchase a new car, Dennis was my choice as THE SALESMAN to buy a car from. He even got my wife interested in the Fusion with detailed descriptions of all the "techy stuff".The rest of the staff I did not meet, but Candy, the finance person, was very pleasant and professional.The parts and service staff seemed ready and able to answer any and all of our questions and needs

Tywanna Johnson

6 de ene. de 2015

I purchased a 2014 Ford Edge. I wanted something orange. When I said that to my salesman Larry Moore he immediately ask me to test drive 1 and it happened to b A sunset color. I fell in love with it and knew I had to have it.

Delma Nuckles

6 de ene. de 2015

I purchased a Ford Explorer. The service was excellent. My sales agent was knowledgable, courteous and a pleasure to work with.

Donald Copus

6 de ene. de 2015

Mike Schneider and Paul Schneider were extremely accommodating and helpful with the leasing of our Ford Focus

George Rosentrater Ii

5 de ene. de 2015

2015 Fusion. Dennis Gawronski was extremely helpful and courteous. We would highly recommend him to any of our family or friends in the market for a Ford.

Belinda Danzy

5 de ene. de 2015

I purchased a 2014 Ford Focus. The staff was quite helpful and I am satisfied with the service I received.I would definitely recommend friends and family to this dealership.

Andreas Demetriou

4 de ene. de 2015

George from the service department kept me updated very frequently until my car was fixed after I had an accident. He did an excellent job to follow through with the insurance, getting all parts in and getting the car fixed. Thank you.

Elizabeth Berger

3 de ene. de 2015

As usual, i received top notch service from Evilasio and Royal Oak Ford. Evilasio is on top of his game - keeping me updated on progress, quick to take care of any problems/concerns and always friendly. Within two days of letting him know i wanted a new vehicle, he found exactly what i wanted and my time spent in the showroom was limited having to deal with paperwork. And all of this was completed in the midst of the holidays (new year's eve).

Marianne Armil

3 de ene. de 2015

My salesman Andrew was excellent. Very knowledgeable. Not pushy. Listened to what we wanted.

Michelle

2 de ene. de 2015

Leased a 2015 Fusion, very good service and everyone was very nice

Allen Moring

2 de ene. de 2015

The purchase went real well. I like that there was no hard core sales pitches put on me. Larry was easy to talk to and informative.At one point I was able to overhear the sales manager scolding one of the sales guys about some keys at his desk (or something). This should be done in private in the future. You never want customers to witness anything like that.

Diamond Deyampert

1 de ene. de 2015

Timmi Crozier was a great help in getting me into my new car. I have referred her business because she kept things simple and pleasant during the transaction. She knew my goals and budget and put me into the right car.She even met me at work to get exchange her dealer plates with my new ones since they my work schedule wouldn't allow me to get back to the dealership within business hours. She's one of a kind and I love my new car.

Gary Kubik

1 de ene. de 2015

I have to say I have never been happier with the purchase of a car than that of my new Ford Edge. My salesman (Mike Schnieder) was just outstanding. He is extremely knowledgeable, friendly, proficient, patient, and helped me pick out a fabulous car that suits my needs. Both he and his assistant Paul spent so much time with me making sure I understood everything, the trade in, financing and also helping me set up the My Ford Touch system. I would recommend Mike to anyone and everyone as salesman of the year. I also would like to compliment the finance department (Steve) on making the document signing the easiest I have ever had, again, another friendly and competent individual. Lastly, I would like to compliment the body Shop specifically (Brad Doyle) as there was a minor scratch on the back deck lid that I thought I would have to schedule an appointment for and then make a return visit, Brad immediately took the car into the shop and within 10 minutes brought the vehicle back out to me and you can not tell any work has ever been done. Truly an impressive team of individuals have made this the best car buying experience I have ever had.

Janet

1 de ene. de 2015

I had no specific car in mind when I went to the dealership, not even really going to renew my lease but Jim Stevens and Mike made me an unbeatable offer. Thank you for a very nice car..

Rabeh Hijazi

31 de dic. de 2014

excellent experience and i appreciate the excellent communication.

Thomas Schwartz

30 de dic. de 2014

2nd time dealing with Evil, earlier this year leasing a vehicle formy son. Both times finding him to be very informed about the ford products,helpful, and a pleasure to deal with.

Jeanie Winterstein

30 de dic. de 2014

The salesman was great. He did not "push" and just pointed out the vehicles and there differences and was very helpful. We test drove one and looked over others. He explained the pricing policies on the various models. He presented us with several options and got us a good trade-in amount on our truck. That clinched the deal. It was a very good experience.

Eric Polaczek

30 de dic. de 2014

I purchased a used 2011 fusion. My salesman John Agnello was professional and patient with me while making my decision. I will and already have recommended John to friends or family looking for a new vehicle. My overall experience with Royal Oak Ford was very good.

Lawrence Gryb

29 de dic. de 2014

Right from the start my our salesmen Mike Long listen to my wife as she told him want she wanted after that Mike took is out in the lot to see if there was anything she wanted AS we walking Mike is still showing the diffent models and what they have all of sudden my wife sees the one she wants the only problem was the long walk back to his office bottom line I truly believe he knowes his cars As I look back I truly belive Mike gives his all for this dealer I belive he gives his Linda Gryb an husband

Robert Frendo

29 de dic. de 2014

Brad Klein was our salesperson and he was very helpful and very patience with us. We love our new Escape and would definitely refer our family/friends to Brad. We will be back in November when we turn in our Focus. Thanks Brad and Royal Oak Ford!!!

Tobias Bruske

29 de dic. de 2014

A big "Thank You" to Willie and Andrew who made the buying experience of my F150 special. Also a thank you to Candy for arranging the finance services. I will surely recommend Ford Royal Oak.Remark: I do not agree on Ford Royal Oak sharing my personal contact data and information with third party persons and organizations not related to our contractual relationship.

Joseph Mowery

29 de dic. de 2014

We purchased a ford f-150 4x4 truck. Andrew augustine was great, he did everything he said je would. He will be my future salesperson. We will be back. I jope this helps.

Mohamed-adil Chbanat

29 de dic. de 2014

Purchased a Ford Explorer 2015, John Agnelo did well. He was professionnal and helpful. It took somme times to have the bank approval but also i paid more than excepected since i had no credit history. I will probably recommend the Ford royal oak dealer to the french expat coming soon to my company here in Troy Michigan.

Jennifer Krysiak

26 de dic. de 2014

Great experience. John Agnello was wonderful and very helpful!

Bruce Pendleton

26 de dic. de 2014

Royal Oak Ford has always been very courteous, and considered.

Jordan Flaga

26 de dic. de 2014

The staff at Royal Oak Ford was very helpful in getting me into a new vehicle that fits my needs and budget.

Christopher Guyer

26 de dic. de 2014

It was very easy to deal with the online team from ordering to delivery.

Lei Jiang

25 de dic. de 2014

Thank Adam Cole and Stan Damer for their perfect services! I had a great experience at Royal Oak Ford.

Karen Prideaux

25 de dic. de 2014

Leased 2015 Ford Escape. Have been dealing with Mike Schneider for quite some time. The process is always friendly and professional. It seems the paperwork and entire experience has been streamlined and we turned in the previous lease and attained the new vehicle in a short amount of time. Everything was very simple and quick!

Christian Harris

24 de dic. de 2014

2015 Ford Fusion Titanium. Service overall went well. The staff was helpful. Only draw back is when you ask for the best deal the person you are working with should give you the best offer and the customer should not have to beg for a discount. I bought a demo and was given $1,000 off for it having 5,000 miles. This discount should have been more up front instead of me having to work to get more off. The initial discount was $200 off per 1,000 miles on the vehicle. We eventually got the offer to something I could live with. The X plan was given which means nothing to a dealership as Ford gives a kick back to dealerships who offer this X plan.

Steven Geister

20 de dic. de 2014

Thank you Dennis Gawronski for helping keep the fun in shopping for a car, new or used! I appreciate it and I'm sure anyone you help does too!

Denise Evon

20 de dic. de 2014

I came in looking to lease a vehicle. Willie had me in a new vehicle and out the door within 2.5 hours. Customer service and co workers were awesome! I highly recommend royal oak ford.

Wendy Tamm

19 de dic. de 2014

I was very impressed that I could walk into the Royal Oak Ford Dealership on a Monday afternoon and drive home in a brand new 2015 Ford Escape Lease in less than 2 hours time. we really liked the personal attention our salesman Andrew Augustine gave us and how quickly the financial business and paperwork were set up and presented to us. The staff works as a team and it definitely makes for a great customer experience. We have done business with this dealership in the past and we will continue to do so in the future.

Virginia Wagner

19 de dic. de 2014

mike and paul were great, very attentive and patient with my mom who is 83.

Verronica Mcgehee

19 de dic. de 2014

I leased a Ford Fusion & Tommie was very helpful with working within my budget & finding any deals possible. I love the car & was able to get all the features on it I wanted.

Jennifer Primeau

19 de dic. de 2014

I was very impressed with the speed of purchase once the ball started to roll.

Jeanette Higgs

18 de dic. de 2014

I am leasing a 2014 Edge- Mike, Paul and Steve were very helpful and efficient. Paul assisted with reviewing the features on the vehicle and linking our phones. I am very pleased with this suv!

Yuliy Babushkin

17 de dic. de 2014

Good in general.Unfortunately i was denied to trade in my Toyota Sienna without any even "funny" offer from dealerThat will be much more convenient than selling it through other sources I know paper work takes time - will be helpful to accelerate the procedure to not spend hours at dealerDealership looks good, which is normal. Everybody polite. Ford "Escape" seems to be a good carBrad Klein did good was attentive and polite

Daniel Kelly

17 de dic. de 2014

I purchased a 2014 Transit Connect. Andrew went out of his way to find the vehicle I was looking for.

Robert King

17 de dic. de 2014

Dennis G was an asset in my getting this truck! He did a great job.

Roxie Weaver

17 de dic. de 2014

We purchased a 2014 Mustang GT. We haven't owned a Ford in awhile - not since a Ford Explorer Sport back in the 1980's. We are enjoying our car, even though currently it spends a lot of time in the garage - come spring we will drive it more. We appreciated the non hassle atmosphere and was able to make an informed decision with no pressure added. Only fault, is that it would have been nice if someone had took the time to cover the onboard media system - we have been procrastinating setting it up - it looks interesting and could be helpful. All I ask is that it is better than OnStar - we have that in our other vehicles and stopping using it as it was awful. Goal - to have it setup by the first of the year. We weren't even aware that it came with the car, until I read the quick manual. Might be something to have your sales staff cover when talking about the vehicle or someone else could be in charge of that aspect.

Steven Geister

17 de dic. de 2014

My salesman did an excellent job of making me feel at ease and with no pressure. I felt confident enough to purchase the vehicle that day.

Dusica Popovski

17 de dic. de 2014

The salesperson Lawrence was very professional and prompt. The whole process was fast and a very nice experience. I love my new Ford Escape, thank you!

Tosa Gilbert

17 de dic. de 2014

Everything was perfect. He was very helpful. This was our first new car. I have a Fusion.

Janice Taylor

17 de dic. de 2014

Our experience with Royal Oak Ford has been great. Our salesperson Timmi is the best. She always has our interests and needs in mind when making recommendations. We went in looking for a Focus and we ended up leasing an Escape. We are very pleased that we did.

Frank Casaceli

17 de dic. de 2014

As i walked into the dealership I was greated by John Agnello. I leased a 2014 F150 that day. He was helpful

Anita Clapp

16 de dic. de 2014

I leased a 2015 Ford Escape Titanium. It is beautiful and is a joy to drive. Service was great also. I have leased from R O Ford for a number of years and have never been disappointed.

John Nemes

12 de dic. de 2014

Our salesperson, Timmi Crozier, is one of the reasons we keep returning to Royal Oak Ford. She is very professional, personable, and knowledgeable and listens to what we want when we are looking for a new vehicle. All of the staff involved in our experience did an excellent job and were able to complete our lease in a timely manner.

Kathryn Mckinstry

12 de dic. de 2014

The staff was very helpful. Jim also called the next day to ask if I had any questions. It was a pleasue doing business with Royal Oak Ford.

Haley Nyenhuis

11 de dic. de 2014

I purchased a 2015 escape from Lawrence on Saturday. Everything with the car is great. Lawrence was a lot of help and the buying process ran very smoothly. We were in and out of there quickly which was a big plus in my opinion. Candy was also very helpful.

Karen Primeau

11 de dic. de 2014

Wonderful service leasing 1 car and buying another. Mike Long has been wonderful - I went directly to him for this year's cars.

Michael Mackey

11 de dic. de 2014

I had the best salesman Dennis 5- star service!!! I will buy my next truck from royal oak ford and the salesman will be Dennis. Thank you!!

Andrea Logan

11 de dic. de 2014

I had the best experience with Mr. Willie Parker. He took care of me from the first phone call until I picked up my new Ford Edge. I will definitely recommend my family and friends to Royal Oak Ford! Your staff is awesome!

Connie Boldys

11 de dic. de 2014

The staff was incredible my salesman John Angelo went above and beyond service and even stayed after closing to make sure I understood everything I needed to know to drive my new Fusion home. I could not asked for more. I work in customer service and he was outstanding. Best car buying experience ever!!!!!!!!!!!!

Thomas Pongratz

8 de dic. de 2014

Second car from this location. Will definitely return for a third.

Jessica Kessler

8 de dic. de 2014

We had a great experience at your dealership. There were some confusing parts to our deal and everyone from Willie, to the manager, to the finance team helped us work it out.

Jennifer Hansen

5 de dic. de 2014

I leased an Explorer XLT, which is actually my second lease of this model because I love the truck. Evil found the truck with every feature I wanted very quickly and had it waiting for me when I was ready to pick it up. Everything was smooth, the truck is great, and I'm extremely happy (and not surprised!) with the excellent service I received. I will absolutely recommend both Royal Oak Ford and Evil Covacha in the future!

Andrew Howlett

4 de dic. de 2014

Great customer service and experience. Andrew did a fantastic job selling the lease to me. Was fast and painless. Thanks

Pamela Quinn

3 de dic. de 2014

Lawrence was helpful and made my car buying experience pleasant

Jakob

3 de dic. de 2014

I am now leasing a beautiful 2015 Ford Fusion thanks to Royal Oak Ford. They were great throughout the entire process: looking for the vehicle with just the right features, keeping it in my budget, and keeping me informed throughout. I would highly recommend looking for a vehicle through Royal Oak Ford, and if Dennis is helping you, you can be certain you are getting the right vehicle for the right price with an honest approach!

Venetra Darnell

3 de dic. de 2014

Willie Parker is my salesman and he always ensures that my vehicle delivery is expeditious and seamless. Evan Hall was also very knowledgeable about my vehicle he walked me through the set-up of my vehicle in great detail.

SLK

2 de dic. de 2014

My experience at your Royal Oak Ford location was truly a blessing! My car clunked out on me and my 2 year old son on Thanksgiving Day. The next day, I called salesperson Willy Parker. (Referred to me by a friend) even though I had my own salesperson at an competing dealership. He told me to come in and I ended up driving away in a brand new truck with all of my car worries erased thanks to him. His insight on the business and his natural love for people is what I loved about my experience. He really genuinely cared and was truly concerned about me and my son and our transportation woes as opposed to making a sale. One of the Managers, Steve Simon walked my son around the entire dealership while another Manager, Eddie Hall spoke to me about business endeavors, corporate customs and the importance of simply being happy. He even passed out fresh sandwiches and snacks to all those in the lobby. Overall, the service was excellent and I am truly grateful for all of the nice people at Royal Oak Ford.

Mitchell Thumme

2 de dic. de 2014

Everything about my experience was great at Royal Oak Ford. The entire staff was friendly, my sales representative was great, and the best part of all... no pressure from anyone to purchase or anything! I will admit, being a 23 year old entering a dealership on your own isn't what most would describe as a joyous trip, but I have no complaints about the service or the team at Royal Oak Ford.

Lon Zaback

1 de dic. de 2014

I found my new mustang by searching dealer inventory on-line. I emailed the dealership to schedule a look at the car and was immediately contacted. Setting up a visit was easy. The salesman worked with me to get the most for my trade in and the finance department was responsive to my needs. Overall a great experience.

Michael Ales

28 de nov. de 2014

2015 escape service was great and staff was very help full and friendly.

Krystina Jeroue

27 de nov. de 2014

Mike Schneider helped me with my purchase of the Ford Escape. He was very accommodating and helpful.

Mary Premo

27 de nov. de 2014

Everyone very helpful and professional- especially Tom Griffin and the young lady that did all the financing paperwork.

Alexandra Lane

26 de nov. de 2014

I recently leased at 2015 Escape and my experience at Royal Oak Ford could not have been better. I had been to several dealerships before coming to Royal Oak Ford and was very dissatisfied with the quotes they provided me for a new vehicle. The staff at Royal Oak Ford worked to meet all of my needs and provide me with an option that was affordable for me. They were professional, friendly and willing to meet all of my needs. I will definitely be a repeat customer and refer all of my friends and family to Royal Oak Ford!

Rebecca Tufts-Bhowmick

26 de nov. de 2014

I purchased a Flex and it is everything I wanted and more! The service was very fast. Our salesperson was available immediately and spent most of the day with us. In the end we felt very satisfied and taken care of. Everyone we came across was polite and had a smile on their face. I would recommend our salesperson over and over again. We never felt like we were being talked into anything we didn't want. Thank you!!

Ronald Baumgartner

26 de nov. de 2014

I visited Royal Oak Ford to have an inspection for end of lease on my 2012 Ford Escape. The inspection was quick. We discussed my options and I decided to turn in my vehicle. I wanted to test drive a 2015 Ford Explorer. After finishing the test drive, the leasing department quickly got the paperwork going. The entire staff was very friendly. I was never pressured into making any decision. They answered all of my questions and provided me with all of the information I needed to make my decision. Leasing a vehicle from Royal Oak Ford is never a stressful situation, it is a very enjoyable experience. Thank you Mike Schneider!

Joyce Dresden

26 de nov. de 2014

2015 escape se lawrence young was very helpful i will recommend him to family and friends

Jared

24 de nov. de 2014

Leased a Ford Fusion. Service was great. John was very helpful throughout the entire process.

Susan Quinn

24 de nov. de 2014

I just leased a flex. This is our 3 car through royal oak ford. Larry was our sales person for all 3 cars. He is great. He treats you more like a friend than a dollar sign. I wouldn't go to anyone else.

Brian Wachlarz

24 de nov. de 2014

John Agnello was my sales person. He was personable, courteous, knowledgeable and made me feel very comfortable through the entire sales and finance process. My 2015 Ford Fusion seems to be of excellent quality so far and I enjoy getting into it and driving anywhere! My entire experience with John Agnello and Royal Oak Ford has been very positive, and I would highly recommend them to both friends and family.

Karen Varney

22 de nov. de 2014

I love my Ford Flex! John Agnello was wonderful, went above and beyond! Will definitely recommend family and friends to Royal Oak Ford!

Megan L

22 de nov. de 2014

Willie, Drew , and the Royal Oak Ford team went above and beyond to get the best trade-in value for my current vehicle and a great deal on my new 2015 Escape. Thanks SOOOO much!

Antonio Boyd

21 de nov. de 2014

My purchase was processed timely and the staff thoroughly went over my vehicle information.

Angelia Monette

20 de nov. de 2014

The staff was very helpful. I purchased two Ford Escape.

Colleen Wellington

19 de nov. de 2014

I leased the 2015 Ford Escape from Mike Schneider at Royal Oak Ford. Mike and his son Paul Schneider went out of their way to make sure I was able to obtain a lease, assist with the technical aspect of the car, and at a price I could afford. I can't express how grateful I am to be driving in a brand new Escape!!! I absolutely love it and will be back for more Ford products. I highly recommend Mike Schneider- it has been the best sales experience I have encountered in purchasing a vehicle.

Naomi Kelley

19 de nov. de 2014

I purchased a 2015 Ford Fusion. I drove from Lansing because the price was so good. My salesman (Lawrence Young) was very helpful and always responded quickly to my requests and questions.

Thomas Lee

19 de nov. de 2014

I BOUGHT A FORD F 250 SUPER DUTY FROM ROYAL OAK FORD. IT WAS QUITE A PLEASURABLE EXPERIENCE. I WOULD RECOMMEND THIS DEALERSHIP TO ANYONE. ESPECIALLY GIVEN THE FACT THE SITUATION I PRESENTED THEM WITH. GARY, MIKE AND KRISTIAN STOOD BEHIND ME AND WORKED DILIGENTLY TO MAKE ME THE PROUD OWNER OF THIS INCREDIBLE TRUCK.THANKS AGAIN ROYAL OAK FORD FOR TAKING A CHANCE ON ME ALONG WITH GIVING ME GOOD MEMORIES FROM PURCHASING THIS VEHICLE FROM YOU.

Stacey Thompson

19 de nov. de 2014

Everyone was very helpful and made the experience very easy and smooth. I would recommend Royal Oak Ford to anyone shopping for a new vehicle!

Adam B

19 de nov. de 2014

I recently purchased a new Ford Fusion from Royal Oak Ford. The staff were very helpful and were not at all pushy. They seemed to be trying to help me get as good of a deal as possible and made sure that if there were any rebates I could qualify for, they did what they could to make sure I was getting the best price available. They gave me a fair price for my trade-in and made sure that everything was taken care of to get me driving home in my new car. I would definitely recommend Royal Oak Ford to anyone looking to buy a new car, and I love my new Fusion.

Michael Howey

19 de nov. de 2014

My experience can be summed up very shortly. Everything was great every step of the way about my experience.

Joseph Thomas

17 de nov. de 2014

Maybe provide a "simple" cheat sheet of all the bells and whistles on the vehicle.

Dawnette Moore

15 de nov. de 2014

My salesman Larry Moore was wonderful, very knowledgeable and helpful. I would truely refer family and friends to him.

Kevin Bruen

14 de nov. de 2014

Timi has always provided excelent service to me, She got me the car my wife wanted at a price we could afford.

Monique Lagarde-taylor

13 de nov. de 2014

We leased 4 Ford vehicles in the last 3 years, two focus, one flex, and 1 fusion. We love Royal Oak Ford, but mostly we LOVE Mr. Willie Parker. He is very honest and helpful when you are undecided, our reach a quandary when making a decision to buy or lease. We have been going to the same dealership for nearly 20 years. The first person to impress us was a salesman named Lynn Pipkins. After that we had a series of disappointments, where salesman flat out lied about quotes and we didn't find out until we were in the finance office! The worst was with Lawrence Young....we trusted him and he had us paying the equivalent of a house note on a leased car! All while he bragged about being Debt free and driving a foreign car instead of a Ford product! Willie is like a breath of fresh air because he treats you like family, he's honest, and he keeps his word. We come from three generation's of Ford workers. We LOVE FORD...the technology is a force to be reckoned with!!

Neal Hatton

13 de nov. de 2014

It was exciting and I had a really good experiance.

Raymond Christl

13 de nov. de 2014

2015 FusionThis was our first Ford ever purchased and Brad Klein, with his knowledge of all it's features, especially safety, sold us on the car. It's stylish, comfortable and easy to handle.I would recommend Royal Oak Ford to anyone interested in purchasing a new car, even if they never considered a Ford product.

Raynard Jeskey

13 de nov. de 2014

We brought our 2013 Escape in for recall service, and we decided to stop in to see our salesman Evilasio Covacha about ending our lease early to get a new Escape. He quickly found us a vehicle and offered us very fair terms. The paperwork took a little bit of time. But we were quite happy to drive out with our new vehicle.

India Holley

13 de nov. de 2014

I leased a 2015 Fusion from Willie Parker and his professionalism and friendliness was outstanding. I am very thankful for Mr. Parker for finding the vehicle that I wanted.

Eric Meyers

13 de nov. de 2014

Utilized your dealership because of the great service of the salesperson, and your recent choice to purchase Haworth Office Furniture.

Charlie Barker

13 de nov. de 2014

Pleasant personel, knowledgeable, courteous, good follow-up. Snug parking lot.(only flaw)

Donna Ference

12 de nov. de 2014

Mike Schneider & his staff are exceptional. My husband & I have dealt with for many years & would go nowhere else for a vehicle!

Brooke Messner

12 de nov. de 2014

The facilities were fine. Everyone was polite and welcoming.

Erica

12 de nov. de 2014

Timmi was very helpful and friendly - made buying a new car less stressful.

Jeffery Trumble

12 de nov. de 2014

Leased a 2015 Expedition. The service was great. There was however a factory defect in the paint. Salesperson took a photo of the defect and provided instructions for contacting service. Very helpful.

Ken Comben

12 de nov. de 2014

We purchased a 2015 Explorer. The service was excellent. My wife contacted Royal Oak Ford on Saturday morning (11/1/14) to ask questions about several of your SUV's and your current inventory. She spoke to Willie Parker multiple times and Willie was very helpful and answered all of her questions. We visited the dealership later that same day and Willie was very accommodating. He showed us multiple vehicles, arranged test drives and answered all of our questions. My wife and I have not purchased a new vehicle in quite some time. Willie Parker and the rest of the Royal Oak Ford staff made this a very pleasant and rewarding experience.

Brittany Doyle

12 de nov. de 2014

Everyone was super helpful and the experience was quick and painless

Rosemarie Chambers

11 de nov. de 2014

I purchased a 2015 Fusion...I love it!! I had a 2010 fusion that I purchased in 2010...wonderful car! My salesman was Larry Moore for the first Fusion. I moved to Chicago a year ago. I recently received an email from you which prompted me to consider a new Fusion, either to lease or to buy. I decided to visit my Ford Dealer in Royal Oak (while there this past weekend ), because of Larry. He is a wonderful person, a great salesman..excellent! I consider him to have the "essence of it" regarding sales. He is very helpful, very knowledgeable, and does a great job of presenting the product. I am basically turned off by a person in any field of sales that is pushy and overbearing. Larry is none of the above...has good sense, gives good advice when asked...I appreciate him so much. He is the reason I returned to Royal Oak Ford to buy my car. There are Ford Dealers in Chicago, of course...but I totally trust Larry Moore and that's why I returned to Michigan for my new car, which by the way, is wonderful! I would also mention Steve ( forgot his last name ) who deals with financing...also excellent, does his job without being pushy. I have walked out of establishments when someone tried to corner me to make a decision, whether it be for extended warranties or to buy the car itself...Larry and Steve both recommended the "Gap Insurance" ( I think that's what it's called )and explained it to me. It made sense to buy it. Again, I trust Larry Moore to the fullest....amazing salesman! I hope whoever is in charge of saying thank you to those doing an excellent job take the opportunity to give a nod to Larry.....and to Steve. They certainly help to make Royal Oak Ford the fine establishment that it is.

Kurt Enkemann

11 de nov. de 2014

Even with two small kids, we received good service as the team helped keep them occupied while we bought our car.

James Crisp Jr

11 de nov. de 2014

I purchased a Ford Edge for my Wife last Wednesday and she absolutely loves it. It drives great and it looks good as well the only problem with it is the sunroof does not close properly like I should and I found that out after I arrived at home and I was showing all of the feature to the car. The staff was helpful, and over it was a great experience.

Nicole Dyson

11 de nov. de 2014

Purchased a 2014 flex. Love it. And as always Mike Schnider and Paul were the best. Always great service at Royal oak ford.

Joshua Grossman

11 de nov. de 2014

Mike Long was a great help in my quest to find the right car, at the right price for my budget. I am very happy with my lease of the 2015 Ford Fusion.

John Torvinen

10 de nov. de 2014

I purchased a 2014 Ford Focus. The service was great. The staff was helpful.

Jeffrey Lones

10 de nov. de 2014

This is our second used vehicle we have purchased through Royal Oak Ford. We couldn't be more pleased with the way we were treated throughout the sale or with the vehicle's themselves. Thank you for making car buying an enjoyable experience again!

Barbara Hayes

9 de nov. de 2014

We came to the conclusion that we needed a second car, even though we were retired and 90% of the time one car worked well, but it's that 10% that through us. I wanted a small, sporty, gas efficient automobile.Our friends had purchased a Ford Focus hatchback recently and I like it. So we headed to our local Ford dealer and within 2 hours I had my pretty Ruby hatchback. It was a great experience, thank you. Barb Hayes

Maria Bonds

9 de nov. de 2014

everybody was most helpful and answered all my questions

Nicole Didia

7 de nov. de 2014

I recently turned in a 2010 ford focus I was financing and have since had the need for a pick up!! Naturally, I turned to my favorite dealership and the f-150!! Both have not disappointed!! My sales team and the service department have always been top notch!! I am a proud UAW/Ford worker and stand behind this dealership and the products!! Thank you!

Ann Chambers-funchess

6 de nov. de 2014

I had the most rewarding experience. Brad Kline was the best salesperson I could have hoped for. He went the extra mile to be sure that I was happy and that my husband, who had a stroke, could enter and exit the vehicle, Ford Escape, comfortably. (Brad drove me to my home to see if Joe liked the car!) It has been a dream driving my new vehicle. Thanks so much. I will continue to recommend your dealership, already have to my neighbor who bought his Ford Focus elsewhere a few months ago. Thanks again.

Rosita Graham

6 de nov. de 2014

I purchased a 2015 Escape SE. It's my third Escape. Service was excellent and simple. I texted my salesman, told him what I wanted, came in and did the paperwork, and he found the car at another dealership. I went home and waited a few hours until I got The call that my car had arrived. Then I picked up my car.

Shawn Nelson

5 de nov. de 2014

no issues with any part of the experience. Everything handled relatively quickly.

Matthew Pulford

4 de nov. de 2014

Loved it! Seems like I can't get enough of that place ;D

Christopher Hornak

4 de nov. de 2014

Our sale's man John was vary friendly and knowledgeable about the car. Everyone at royal oak ford made the buying process fast and easy.

William Haag

4 de nov. de 2014

we always come back to royal oaks ford with great service great wonderful people there and mike schneider is the best

Tania

4 de nov. de 2014

I purchased an Escape last week, and was quite impressed by my salesman, Steven. He even came to my house and set up the garage door opener!

Dale Randall

4 de nov. de 2014

F150 Service and help was excellent !!!!!Tommy was great to deal with, patient :)

Jeffrey Leone

4 de nov. de 2014

I knew what I wanted, they delivered. Good experience.

Blaine Bireley

4 de nov. de 2014

F-150 Great ! John Agnello was on top of the whole process start to finish.

Charlotte Colton

3 de nov. de 2014

tom griffin helped me. everything was smooth sailing! , thank you tom.

Steven Roadknight

3 de nov. de 2014

I bought a used Ford escape. The salesman was very helpful in answering all questions I had about the cars history, which I fired at him both in person over the phone and via email over a few days. He always very prompt and frank with his replies. I was treated as a valued customer from the moment I walked on the lot and it didn't stop once I told them I was shopping for a used vehicle. I can't say the same for many of the other dealerships I shopped at.

William Kirkpatrick

3 de nov. de 2014

Mike Schneider is great. I have dealt with him for years. Younger fellow that demo'd everything was very good as well - I can't recall his name offhand.

Tracey Orris

3 de nov. de 2014

Second car purchased from same salesperson. Lawrence is the best.

Maryann Schneider

30 de oct. de 2014

after loosing our car due to the august 2014 flood, getting a replacement was so easy and painless.

Lakisha Jeffries

30 de oct. de 2014

I had a great experience.. I never been to a dealership and been in and out... That was WONDERFUL!!!!

Judith Miller

30 de oct. de 2014

I knew the vehicle I wanted to purchase, and my sales rep made it possible for me to purchase the vehicle I wanted and the price I wanted to spend.The service was great and the all the staff was very helpful. I am really enjoying my Focus!!!

John Lemerise

29 de oct. de 2014

Michael Schneider is simply the best lease salesperson I have ever worked with going on almost 20 years now.

William Bettin

29 de oct. de 2014

The salesman, Evo, was excellent. I have the usual distrust of all salesman but Evo made me feel comfortable with my decision. I would recommend Ford and if they are going to Royal Oak Ford then I would direct them to Evo. Thanx

Sara Smith

29 de oct. de 2014

I went from a 2011 Escape to a 2015 Escape and saved a ton!

Jeannette C.

28 de oct. de 2014

I purchased a 2015 Ford Fusion SE from Tom Griffin on October 17, 2014. My first interaction was with Cathy Mason and it was very pleasant and she did all she could to help me get all the finances in order so that I may purchase a new car and trade in my Dodge Journey. She was just wonderful and introduced me to Tom Griffin, who was to be my salesman, he was the nicest man and helped me get exactly what I wanted in a car for the right price. He gave me a tutorial on how to operate my new Ford Fusion before I left and had the car washed for me so I could leave in style!!! It was overall I completely wonderful experience and I am so glad that I drove from Port Huron, MI to Royal Oak it was well worth the drive for such a pleasant experience. I will definetly be back to buy another Ford from Royal Oak Ford when the time comes. Thank you all!!!

Richard Kreinbring

28 de oct. de 2014

The simple truth is that my husband and I DREAD the car buying process. But when our 2002 minivan died, Evilasio Covacha made the purchase of our 2014 Ford Focus Sedan a breeze. We never felt pressured with Evil - we could have an honest conversation. We would work with him again and would definitely recommend him to friends.

Ronald-allan Navarro

28 de oct. de 2014

I purchased a 2014 GT mustang with the help of our salesman. He was very friendly and helpful about the sales of the car. I appreciate him being so "upfront" about almost everything. I would recommend shopping at Ford Royal Oak, as their prices are unbeatable from the other dealerships that I have tried to speak to in the area.

Gerald Pelkey

28 de oct. de 2014

Fast and good good good good good good good good good good good good

Michael Bullis

28 de oct. de 2014

Tom did an excellent job getting me into the truck I was looking for.

Edna Mcdermott

27 de oct. de 2014

Tommy White was a great salesman. He took the time to explain everything to me. He had patience. I loved my 2011 Ford Fusion, but I love my Ecoboost 2015 Ford Fusion even more . I am very satisfied.

Monique Lee

27 de oct. de 2014

very friendly environment, super helpful in the process of buying or leasing love my new car ad glad that the sales man made it so i was able to get the vehicle i wanted

Emily Hamilton

27 de oct. de 2014

Everyone at Royal Oak Ford was extremely professional and helpful. We were given several different options and the whole experience was painless. We ended up with a Ford Explorer XLT and love it!

Stacey Sutton

27 de oct. de 2014

Mike S is always a pleasure. And he got the exact vehicle that I wanted.

Cindy Johnston

27 de oct. de 2014

2014 Fusion. The service was great! Timmi Crozier was my sales person and she was great! I have already passed out one of her business cards and I will be giving out another one this weekend!

Jill Leader

24 de oct. de 2014

I bought a 2015 Ford Fusion. Both Stan and Brad were extremely helpful especially considering I wasn't sure about exactly what I wanted when I walked in the door. I didn't feel pressured which is very important to me as a woman.

Robert Onesko

24 de oct. de 2014

Mike worked with me through the entire process and my indecisiveness. And was always willing to listen.

Ilia Morrison

23 de oct. de 2014

I am leasing a fusion 14. Service was great can't complain, Tommy White was great and extremely helpful.

Jason Deneau

22 de oct. de 2014

2015 escape nice car and Dennis was great. Patient and helpful.

Danielle Cannon

22 de oct. de 2014

I purchased a 2014 Ford Fusion. The staff and service was excellent! It was comfortable with no pressure and I will definitely do business there again.

Bernice Hudson

22 de oct. de 2014

Great everyone was really nice and helpful. I will use this dealership again to buy a car.

George Markley

22 de oct. de 2014

Evilasio was very professional and I felt he represented my concerns well during the purchase negotiation process.

John Krupinsky

22 de oct. de 2014

Great service .. Lawrence was excellent !! I would recommend my family and friends

Kathleen Borgen

22 de oct. de 2014

I purchased a 2015 ford fusion, Timmi was very helpful in the whole process. Love the car!

John Harp

22 de oct. de 2014

Everyone at the dealership was very friendly. Large selections of vehicles to chose from.

Charie Springfield

22 de oct. de 2014

Fusion. The staff was great. Very helpful the financing staff went above and beyond to approve my credit application.

Dennis Irwin

21 de oct. de 2014

I leased a 2014 Expedition. Everyone was very friendly and they know the products the sell very well. Great experience overall.

Hannah Borland

19 de oct. de 2014

I leased at 2014 Ford Focus. I worked with Timmi Crozier on this and she was excellent. She found the exact car that I was looking for and I will definitely work with her in the future. Overall the staff was very helpful.

Cher-ri Pye

16 de oct. de 2014

Everyone was very patient, attentive and efficient. I was happy with the turn around time and the fact that my concerns and needs were acknowledged and taken care of. I even convinced my parents to come visit the dealership! Now their purchasing a new truck! I am satisfied! By far the best and most comfortable Feeling I have ever had leaving a dealership.

Eric Gardner

16 de oct. de 2014

I purchased and explorer sport.everything was in place when I needed it. The finance office what's extremely helpful we were able to get things done. My sales rep was knowledgeable and friendly and he knew my car.it has been a wonderful experience

Scott Denne

15 de oct. de 2014

Dennis was fantastic. Friendly and honest and really helpful with every step of the process. It made buying my first ever Ford(long overdue) the best experience I have had buying a car. You have a loyal customer now! Thank you.

Susan Luyckx-kipps

15 de oct. de 2014

I purchased a 2014 Escape. The car is wonderful. My experience at Royal Oak Ford was great. My salesman John Agnello is the BEST!!! Very helpful, extremely knowledgeable, someone you can call a friend after working with him. The whole staff at Royal Oak Ford is great! The gentleman in the Finance office was very, very good! Really puts you at ease! Thank you for a great experience. We have been coming to Royal Oak Ford since 1990. We have leased/purchased at least 6 cars from Royal Oak Ford and will continue to purchase cars for a long time!!

Jen

15 de oct. de 2014

I returned my leased 2013 Explorer for a leased 2015 Explorer. The staff was extremely helpful and made the experience very easy. Lawrence is very good at what he does!

Heather Crothall

15 de oct. de 2014

As everyone knows, car buying is a stressful time for the average consumer, even when a buyer knows the specifics for what they want. Royal Oak Ford takes away a good portion of that stress by putting information in the customer's hands. I located the car I was interested in afterhours on a Saturday afternoon. First thing Monday morning, Cathy invited me down for a test drive. Thanks to their website, I was well-prepared before I step foot on the lot with over twenty photographs of the vehicle inside and out, a list of features at the trim level, and the free car history report that I compared against CarFax. Already knowing the Subaru Outback I came to see was a one-owner vehicle with no accidents saved time and helped me narrow down my questions and focus on the car from top to bottom.The sales experience was not high pressure. Mike, my salesperson, got me on a road test within 15 minutes. We did a thorough walkaround of the vehicle together so I could get a feel for the interior and exterior features and configuration. There was no problem going for a nice roadtest and he encouraged me to get the Outback up to speed on 696. Negotiating onto Woodward is always a bit tricky and his instructions on how to beat the traffic definitely helped! With no hurry to get back or someone trying to sell me on the car, I had all the time I needed to listen and feel the ride, looking for those little quirks or flaws that affeccted my buying decision.Negotiation wasn't bad. We turned around a deal in short order, and the paperwork was waiting for me in the half hour I needed to get to the bank and my insurance agent. If every business could be so prompt, I'd have more of my precious free time back!

Justin Woodbeck

14 de oct. de 2014

Evil was my salesman. He did a fantastic job at listening to my needs, meeting them and then making sure I was happy with the end result.

Yong-seop Ahn

14 de oct. de 2014

Paul and Mike Schneider created buyers for life. Hands down the best experience we have ever recieved from anywhere.

Phillip Hebel

14 de oct. de 2014

Everything was wonderful the internet manager was very helpful the best experience I can remeber

Beth Middleton

14 de oct. de 2014

I purchased a ford flex. Would come back to your delarship again and see Tommy.

Theodore Wilson

14 de oct. de 2014

The financing information was excellent and the time to "go to the sales manager" was fast - so decision were made quickly. The salesman was weak on the details of the car and admitted so - getting some support from the service manager.

Anthony Kotwicki

14 de oct. de 2014

Great service. Super fast. Escape is great. Great sales people. Friendly

James Spencer Jr

11 de oct. de 2014

I purchased a 2014 fusion. Also turned in a 2012 fusion. Service was great and my saleman was great also. My experience was outstanding.

Eric Ericson

10 de oct. de 2014

Tommy White is an excellent Salesman. He went above and beyond finding the Ford Escape with the options that I wanted. I will recommend Tommy to my friends and family when they are looking for a new Ford product.

Tina Mulawa

10 de oct. de 2014

Our salesman was courteous and considerate. He didn't walk around and hound us. He was able to accommodate our needs. The preowned car dearlership is in need of some updates.

Zhang

10 de oct. de 2014

Larry Moore is really good , Nice, friendly. He can sell more car for sure.

Beth Middleton

10 de oct. de 2014

2014 Ford Flex. Tommy White was very friendly and would go back to see him again.

Robert Arney

10 de oct. de 2014

Purchased a Ford Fusion. Wanted to get a 2014 because they offered better rebates and lower prices. Evilasio Covacha was our salesman (we purchased a previous car from him in 2009) and he did his usual awesome job.

Roy Riggleman

9 de oct. de 2014

Great! Love the new car! Great! Great! Great! Great!

Jennifer Christenson

9 de oct. de 2014

I had a great experience. Everything was fast and easy

Thomas Arce

9 de oct. de 2014

Stan the man Deamer was very helpful and accessible. The whole process was fast and smooth. Great job done by all.

Vallorie Lewis

7 de oct. de 2014

I purchased a 2014 Ford Taurus for the second time within 12 months. The salesman was great, he got the car the colors I wanted.

Lee Kettlewell

6 de oct. de 2014

Our salesman Jim was knowledgeable and helpful during the whole process. He helped us find the vehicle that was right for us and worked hard to gain our business and achieve our trust. We will definitely visit Royal Oak Ford for our next Ford purchase!

Paul Meinhart

4 de oct. de 2014

This is the 3rd vehicle my family has leased from Mike Long at Royal Oak Ford in the last 9 months. What more do I have to say. He is the best!

Paul Meinhart

3 de oct. de 2014

This is the 3rd vehicle my family has leased from Mike Long at Royal Oak Ford in the last 9 months. What more do I have to say. He is the best!

Martha Smyth

3 de oct. de 2014

Tommy White took great care of us & we drove home our new 2015 Ford Escape that evening!

Gary Hawkins

3 de oct. de 2014

Purchased a 2014 focus hatch. LOVE IT!OUR SALESMAN Evilasio C. Was the best sales man in the world . Did not leave any details uncovered. Everyone involved was most helpful and friendly.will tell everyone yo go to Royal Oak Ford!

Rodney Armstrong

3 de oct. de 2014

Experience was good . I purchased a 2014 ford focus. Staff was helpful.

Christopher Rice

3 de oct. de 2014

The dealership was very clean, and the inside of the sales building was very nice. My salesman, Dennis, and the General Manager helped me in every way they could. I would definitely recommend Royal Oak Ford.

Laura Jablonski

2 de oct. de 2014

Dennis greeted me at the door as a walk-in customer and was helpful and friendly during the whole experience. We test drove two models he helped find the model that fit my needs and price range. I ended up leasing a 2014 Escape. I had not leased previously and Dennis was great at helping me to understand the whole process.

Robert Brent

1 de oct. de 2014

Mike Schneider always gets things done for me and makes the leasing process efficient.

William Savage

1 de oct. de 2014

Dennis was great! He got us into the Explorer that we wanted!

Brigitte Imhoff

1 de oct. de 2014

I had a great experience. We have used John Agnello for our last three cars and he is great. Professional and great service. he is also very likable and easy to talk to.

Jalen Watkins

1 de oct. de 2014

My overall service was great this is a great place I would recommend anyone to go

MM

1 de oct. de 2014

2015 ExplorerDeanna was the reason we bought the Explorer. She was great and her service was excellent.

Janet Molik

30 de sep. de 2014

The salesman was professional but at same time personable. A good experience. thank you

Michael Buczek

30 de sep. de 2014

I got a beautiful 2014 fusion. The service was great I felt very comfortable. I felt like I was a home.

Vladimir Yanin

30 de sep. de 2014

I really did not expect the service I got. It was amazing. The seller-consultant, Willie Parker, was so professional, that to my surprise I left the dealership with new Escape the same day, just in two hours after coming in. I really want to have Escape, and I got it.

Eric

30 de sep. de 2014

My sales person was excellent. He took time to show me several vehicles, talked about the options of each one, and really helped me make the right decision. I was not very satisfied with the fiance manager. At first it felt like I was being rushed to start signing documents without being first shown the full terms of the deal. When I asked to have more visibility to the numbers I found that I was being given an interest rate that was much higher than expected. It was only after refusing to purchase the car was I offered an alternative rate that was acceptable. Once this was addressed I was again encouraged to begin signing. I again refused to sign anything until I saw all components of the deal. Invoice price, partner discount, rebates, trade in, down payment, remaining balance. When I finally was given this detail I discovered that the deal I was being asked to sign included the wrong purchase price by almost 1,500. When I called this to her attention, I was told I was wrong and the information she provided was accurate. It was only after threatening to walk away that the financial rep talked to the sale person and determined that she had the wrong invoice amount. I feel like if I had started signing documents immediately without seeing all of the details, I would have been forced to pay several thousand dollars more than i actually did based on an incorrect invoice price and higher than necessary interest rate. My experience with the selection of my vehicle was great. My experiance finalizing the purchase was disappointing.

Romana Smith

30 de sep. de 2014

I purchased ford edge 2014. The staff was friendly and helpful. Excellent service

Vern Allen

29 de sep. de 2014

Very courteous and helpful. Very positive. All personnel we dealt with were friendly and took the time to make sure our questions were answered.

Kenneth Rusch

29 de sep. de 2014

2014 Escape. Mike Long was very helpful. A pleasant buying experience.

Kenneth Pritz

28 de sep. de 2014

I turned in my 2013 Fiesta and took delivery of a 2014 Focus on a Z plan Red Carpet Lease. Everything was great. The Sales Person, Service, Leasing Agent, Etc. I'm really glad I came to Royal Oak Ford because my previous dealer didn't do for me what I wanted!

Janet Elswick

27 de sep. de 2014

I was very happy with ever thing I love my new explore.

Karen Lesnow

26 de sep. de 2014

Brad Klien did a very nice job helping us purchase the Escape, and the staff was very helpful also.

Jonathan Murphy

26 de sep. de 2014

i bought a ford focus st and the service was excellent

Veronica Green

25 de sep. de 2014

Mr W Parker was very helpful he took that extra step to find the right car for me,I love my car thank you Mr Parker

Clifford Ramos

25 de sep. de 2014

We purchased a 2014 Ford Fusion and Lawrence Young helped us pick the right car for us and also with financing! The staff at Royal Oak is wonderful!

Sarah Finkelshteyn

25 de sep. de 2014

Everyone was very helpful, Mike Long was willing to work with us to get the best price for 2014 Fusion.

David Vondett

25 de sep. de 2014

Have leased many cars from Mike Schneider. He is always great. As was his son, Paul.

Kristen Schweitzer

25 de sep. de 2014

This was the best dealership experience I've ever had. They were friendly and respectful throughout the entire process. No harsh sales tactics or high-pressure deal changes at the last minute. Plus I got a great new Ford vehicle. I'll be back, for sure!

Danielle Mahar

24 de sep. de 2014

Leased a fusionMy first lease and "E" was greatHe made the process run smooth

Margie Miller

24 de sep. de 2014

I purchased a 2014 Ford Escape. My salesperson, Willie Parker was extremely knowledgeable about the car and how to use the features as well as how to receive the best performance from the car. He was patient with me as I had multiple questions about how to proceed with the transaction as well as the choices available in consideration of how I planned to use the car in my travels. The assisting staff was helpful in setting up selected features and making sure I knew how to use them before I drove off. All services such as" prepping" the car prior to my taking ownership were done in a timely manner. I have bought or assisted in the buying or cars in the past. I have to say this has been one of the most positive experiences ever. Thank you for the courteous and pleasant buying experience. A five star experience. Margie Miller

Christopher Clark

24 de sep. de 2014

Larry the salesperson was top notch. There was no pressure of buying, answered all of our questions, and gave us a lot of information about the vehicle. The finance lady (sorry forgot her name) was very knowledgeable and gave me several options to chose from.

Konstantina Demetriou

24 de sep. de 2014

Very helpful staff helped me find the car i wanted.

Suzanne Carpenter

24 de sep. de 2014

I LOVE my Ford Escape! I traveled from Macomb County to purchase a car, and my experience at Royal Oak Ford was outstanding!!! Michael Long, the salesperson, was professional, caring and worked with me to get the car I desired. He did a STELLAR performance in salesmanship! Without a doubt, I will refer family/friends to Royal Oak Ford and Mike Long! Sincerely, Suzanne Carpenter

Debra Goodrow

24 de sep. de 2014

Tommy white was great, he went over everything in the car before I drove off the lot.

Stephanie Calloway

23 de sep. de 2014

Dennis was great! He made sure that we got everything that we wanted for the price that we wanted!

Carrie Hawkins

23 de sep. de 2014

I leased a 2014 fusion se. I had excellent customer service. Will definintely be coming back to this dealership for future business.

Christopher Wininger

23 de sep. de 2014

Our experience was excellent. We found exactly the car we wanted and we were met with only friendly faces at every turn. When it comes time for our next car we will definitely start our search at Royal Oak Ford.

Nancy Haynes

23 de sep. de 2014

2014 Ford Fusion - staff was very attentive and had good follow thru skills.

Susan Lerner

23 de sep. de 2014

Just bought my first Ford - everyone was so friendly helpful and explained all the features in my new car - great people!

Raymond Zada

23 de sep. de 2014

I recently just purchase a ford explorer and I could not be happier. Willie Parker and his staff was outstanding and the customer they provided was top notch. I really recommend getting a vehicle from this dealership and keep up the good work!

Ted

23 de sep. de 2014

Leased a 2014 Ford Fusion. Tom Griffin took care of me, and was great to work with. He wasn't pushy, spent a long, long time with us, and we are very happy with the outcome!

Brian Cheatham

22 de sep. de 2014

I leased a 2015 Taurus. LOVE the car. It's my second Taurus in the past 2 years. John my sales person was great as was Candy in the credit department. Just good nice helpful people.

Joseph Daniele

22 de sep. de 2014

2015 Ford Explorer. Great service from salesperson John Agnello. I have purchased several vehicles from Royal Oak Ford and John has always been top notch!

Craig Leblanc

22 de sep. de 2014

Mike Long did a great job of making this an easy process!

Brandon Casanta

19 de sep. de 2014

Fusion. They did great. Salesman worked through my bank and went the extra mile to complete sale.

Barbara Sparks

18 de sep. de 2014

I purchased a 2015 Ford Explorer XLT on Saturday, Sept., 13, 2014. My sales person, E. Covacha, was helpful and informative. However, I had to wait quite a while to finish up the paperwork with your finance department. Candy(?) was also very friendly, knowledgeable, and speedy but maybe having a few more individuals work on Saturdays in that capacity might help move things along. One of the reasons I purchased from Royal Oak Ford was that your dealership has Saturday hours.

Daniel Wilking

17 de sep. de 2014

I talked to Mike Schneider on Friday and we talked about possible selections of a Fusion. I told him that my wife and I would come to visit him on Saturday. He called Saturday morning with some pricing on a couple of differently equipped cars. We visited that afternoon, test drove the vehicles, and made a selection of a well equipped Fusion. We came back on Monday evening to pick up the vehicle. All of this in a few days and hours. Kudos to all of the people that were so friendly and helpful. Mike and Paul Schneider made sure that the car was ready, and all the options were explained and understood before we left. Candy was extremely prepared and efficient during the finance portion of the sale. I keep coming back to Royal Oak Ford because of the quality of the staff, and the friendships we have formed over the years.

New Car Owner

17 de sep. de 2014

We bought a 2014 Ford Edge and are really enjoying it. Timmi Crozier took care of us and did an excellent job!

Joseph Quinones

17 de sep. de 2014

Great car, dealership, and sales team. I will continue to use John Agnello for future Ford products. Thanks again.

Martha Polakowski

17 de sep. de 2014

I will always buy from Royal Oak Ford...the staff is very accommodating and friendly....HOWEVER, I was a little disappointed that I did not get the car I wanted....I told the salesperson that I wanted a silver ford Fiesta, that had a manual transmission, which meant to me a 'stick'...and when I arrived and saw that they were prepping a white car with an automatic transmission, I was saddened....but so anxious to get a car to replace the one that was totalled, that I took it....I know that they are anxious to get all the 2014's off the lot to make room for the 2015...and obviously I wasn't clear enough that I didn't want an automatic....so if I were to say anything that was negative, I would say that they didn't make sure that what I was saying is what they were hearing...my last Fiesta was a stick, and if they looked at my record, they should have known or at least made sure they were providing me with what I wanted....

Thomas Mcmullen

17 de sep. de 2014

Needed to terminate lease early due to mileage. Mike Mckenzie was able to find the right replacement vehicle and have it and the paperwork ready when I arrived at the dealership making the process quick and easy.

Meghan Davis

17 de sep. de 2014

I had a wonderful experience working with both Brad Klein and Anthony Simon, Brad being my primary salesperson. Everyone was extremely friendly when I walked in, no matter who it was, and very attentive. The customer service level given by Royal Oak Ford was a level far better than outstanding.

Karin Polasek

17 de sep. de 2014

I love my Ford Escape! We had excellent customer service from our salesman Lawrence Young to Finance and Training on how to use all the perks my Escape has to offer. I have already recommended Royal Oak Ford - Lawrence Young to many of my friends and family.

Margaret Hazel

17 de sep. de 2014

Tommy White was very thorough and knowledgeable; he also followed up to ensure that everything was working properly. He made the whole experience pleasant and manageable.

Suzette Brinkman

17 de sep. de 2014

I am leasing a 2014 Escape. This is my first experience with Royal Oak Ford, and it was a great one. I stopped in on Monday, and by Friday I had my car. John Agnello and the rest of the team at the dealership were friendly and efficient!

Katherine Jones

17 de sep. de 2014

I had a excellent experience at royal oak ford, the time I walked in the door till I'm drove out with my new Ford escape. Brad Klein was great A true gentleman.

Briana Smith

16 de sep. de 2014

My experience at royal oak Ford was great they helped me find the perfect vehicle and I am very satisfied with the customer service

Timothy Neill

16 de sep. de 2014

I talked with five dealers before buying a new Ford Edge, and the best and most helpful sales person I talked to was at Royal Oak Ford. Steve and everyone else at Royal Oak Ford was straight forward and honest and treated me the way I or anyone else would wont to be treated. I feel I got the best deal that I could have gotten in a 300 mile radius. I drove 163 miles to purchase my new Ford Edge at Royal Oak Ford.

K Demetriou

16 de sep. de 2014

All the staff was friendly and helpfull. Mike was very accomodating. He found what I was looking for quickly.

Sandra Wilson

16 de sep. de 2014

I purchased a 2014 Ford Escape. My sales associate, Brad, was very helpful and I didn't feel pressured during the transaction.

Barbara Butkis

15 de sep. de 2014

I purchased a Ford Escape. The staff was very courteous, friendly, and helpful in making my selection a good experience. They listened to my request and went above and beyond to see that I received the vehicle that I wanted.

FirstTimeBuyer

15 de sep. de 2014

When I started my search for a Ford Escape I had not intended to dealer-hop, however when the first dealership was unwilling to get the car I wanted, I decided to try again and ended up at Royal Oak Ford. Steve was very knowledgable and determined to get me in the right model for my needs. I'm very pleased with my choice - both in car and dealership.

Scott Orrell

13 de sep. de 2014

Leased a 2014 Escape. Staff was very friendly and helpful, always taking the time to explain everything in detail. Great salesman.

Anthony Velazquez

12 de sep. de 2014

my salesman Dennis is very good and we will send any one we can do him.

Would by there again

11 de sep. de 2014

We cold called on a vehicle and drove 70 miles. The whole process was respectful without that over the top sales pressure. The people were cordial and we felt like that they respected to our situation and were wanting to work with us on getting the vehicle we wanted. They aren't going to give away vehicles, but were transparent on the pricing and were very reasonable on the price and the financing.

Anthony Monterosso

11 de sep. de 2014

I just purchased a 2015 Explorer and am enjoying every second I am able to drive it. The third row seating is a life saver having my wife and three children to join me on the weekends. The sales staff is wonderful and made sure I understood all the features before I left the lot. I also must complement the service staff because on Saturday when we came to look at Explores, we drove my wife's 2014 F-150 and I thought we needed an oil change. The gentleman that helped us checked and said we did not need an oil change for another 2,000 miles and felt it would be wrong if he did not inform me of this. He could have just taken the truck and made the changes, but he did not and I respect that a lot.

Tracy

10 de sep. de 2014

Gary and Kristen were extremely helpful, going above and beyond to assist me in getting a car.

Dawn Oldham

10 de sep. de 2014

My sales associate willie parker was fantastic he handled everything in a professional & timely manner he made sure i understood everything about the car i purchased the break down of the price after rebates & all he was great royal oak ford family was wonderful great hospitality

Rachael

10 de sep. de 2014

I'm not sure that I can convey just how awesome my experience was. Mike Long is probably one of the most amazing people on the planet!!!! I walked in unsure if I could get any kind of car at all. I didn't have high hopes. I ended up driving away the same day in a 2014 Focus!!! My payments were within my budget and I now have a safe reliable vehicle to drive my 5 year old around in. I also work nights and have a 60 mile commute. I'm a little more at ease knowing I'm not going to be stuck on the side of the freeway in the middle of the night! Everyone at the dealership was welcoming and very nice. I will most certainly recommend all my friends and family and I will be back when the time comes to get a vehicle again.

Jean Grande

10 de sep. de 2014

I purchased a Ford Fusion from Royal Oak Ford. The staff and the car are great!!

Carolyn Maynard

9 de sep. de 2014

I purchased a ford escape.the service was excellent.everyone was very helpful .this my second time car I brought from Timmi Crozier.She always very helpful. She explained every detailed ,told me how everything works. I will always buy a car from her. She's the best.

Jeffrey Berlin

9 de sep. de 2014

Lawrence was very helpful and I wouldn't hesutate to send hima referral.

Kelly T

8 de sep. de 2014

The staff was great. Anthony Simon helped me pick out the perfect Escape for all my traveling needs :)

Lauren Marchese

6 de sep. de 2014

I leased a 2014 Ford Focus. The service was good and Lawrence was very helpful.

Colleen Nagel

5 de sep. de 2014

The service was great. The only criticism I have is that somehow my proof of insurance was lost along the way and I had to resend it later on.

Ronald Haffey

4 de sep. de 2014

We but 4 cars working with evil and we're regaling happy with the service and information we get from him.

Timothy Forbes Jr

4 de sep. de 2014

I came in to purchase my first new car, the salesman was nice and helped me all the way through the purchase.

Wayland Penhallegon

4 de sep. de 2014

We had (more like choose) to drive to a hour to the dealership because we had a great experience. Anthony did a great job and we would for sure come back again.

Timothy Smith

4 de sep. de 2014

Staff was helpful and made me a great offer on a new vehicle. I leased a 2014 Escape.

James Brown

4 de sep. de 2014

Everyone at the dealership we were in contact with was very friendly and professional. Royal oak Ford is an excellent dealership. Very professionally ran very clean well organized. Dennis is top notch. Thank You for everything.

Carol Conkright

3 de sep. de 2014

purchased a 2014 escape. Service was awesome. Excellent staff.

Michele Burton

3 de sep. de 2014

I purchased a 2014 ford fusion. My salesman, Willie Parker, was super helpful. He was attentive and had a lot of product knowledge. The credit department was also helpful- finding me the best rate and term for my budget.

Doris Fletcher

3 de sep. de 2014

We leased a 2014 Escape. This was our first time ever leasing a car. Our salesman, Anthony Simon, was extremely helpful guiding us through this unfamiliar territory. My husband has severe osteoarthritis in his hips and knees and I am on oxygen. Anthony brought the cars to us to see instead of having us walk the lot. I am already looking forward to having him as our salesman in 3 years when we turn this one in and lease another.

Mary Hellers

3 de sep. de 2014

Everyone raised the bar! John was just super. I love my new escape.

Vanco

3 de sep. de 2014

The sales person was very helpful and went above and beyond to answer any questions we had.

Sharon Berlin-fitzhenry

3 de sep. de 2014

The buying experience for my new Edge was completed with minimal disruption and maximum fluidity. Great job!

Michele Burton

2 de sep. de 2014

I purchased a 2014 Ford Fusion. Willie Parker was my salesman. Mr. Parker has great product knowledge and provides excellent service. He was very helpful to me as I was trying to narrow down my vehicle selection. He provided lots of options and fought to help me get more for trade-in. The credit department was very diligent in its quest to find me the best possible rate and term.

Alfred Wilson

2 de sep. de 2014

The staff was wonderful everything went very smooth. Did not take long.Yes I love my ford edge, I will probly buy it at the end of my lease.

Mary Coats

2 de sep. de 2014

I lease a ford focus. The service was excellent. My salesperson Steve why was very friendly and professional. He was not a high pressure salesman and made me feel very comfortable. He answered all of my questions and invited me to call or stop by if I had anymore questions.

Suzanne Katkowsky

1 de sep. de 2014

We recently purchased a Ford Escape. The salesman who took care of us has sold us cars in the past and we specifically asked for his service. He's a seasoned salesperson who knows and understands the product that he sells. He's very personable and did all that possibly could been done to accommodate the needs we had for leasing our new car.

Wendy Hunter

1 de sep. de 2014

I purchased my 2011 leased Taurus. The lady that wrote my loan wad very nice and explained things to me so I understood, She was patient and gave WOW service.

Joseph Mcclellan

1 de sep. de 2014

John took care of us in a first class manner.2nd. car we have purchased from Royal Oak Ford!

Christine Hirt

1 de sep. de 2014

I purchased a 14 Ford Fusion after my 09 Fusion was totaled in the flood we just had.Mike and Paul Schroeder, who usually work with leasing, were able to get me into a new car before my old one was even paid off. It was an emotional time for me. We lost a lot, but the father/son duo made this process painless and they were so friendly and accommodating.

John Ulinski

29 de ago. de 2014

The buying experience was pleasant from beginning to end. Both Timmi and John were knowledgeable, courteous, and competent. It was the best car purchasing experience I've ever had.Royal Oak Ford is lucky to have them. By the way, we're delighted with our new Escape.John Ulinski

Roy Dirkes

28 de ago. de 2014

OK! Couple things about the car though---1. the rear view outside mirrors should have the "warning light" as standard equipment. The magnifying mirrow is useless!2. Very difficult to adjust the outside mirrors. The control is small and hidden on the armrest. Again- very difficult.

Doris Applebaum

28 de ago. de 2014

I purchased a 2014 Ford Focus. My salesman (Steven Eby) was outstanding! He gave me all the information I needed to decide which vehicle to buy, found a different color for me when a friend insisted I shouldn't buy a black car (sometimes you have to allow yourself to be influenced by a good friend), and was very knowledgeable about all the ins and outs and paperwork--even though he told me he has been selling cars for only a couple of months. He was very patient with me and extremely helpful in many ways, even getting a bumper sticker and some annual park passes off my old car and onto my new one. Royal Oak Ford is very fortunate to have Steven on its staff. Over the past 50 years I have been to several dealerships and never returned to any of them for anything except for warranty work. I will be happy to have oil changes and any other needed work done at Royal Oak Ford.

Paul Miller

28 de ago. de 2014

My salesman Evilasio Covacha was awesome!! Everyone I came in contact with was great. The finance guy (i think his name was Steve) was helpful and fast. The porters did a great job preping my new truck. Amber's follow up call was a nice touch. i have already told a few people about the staff and service at Royal Oak Ford. Just a side note, i live 6 houses behind Ed Schmid Ford and I come up the road a bit to see you guys. thanks again for great service!!

Emily Dickie

28 de ago. de 2014

service was very friendly and informative

Donna Mcintyre

28 de ago. de 2014

I leased a 2014 Focus. Mike and his son were great. They were knowledgeable, friendly, and they really took their time with me. This is the second car I have leased from Royal Oak Ford. I will definitely come back... and recommend RO Ford to my family and friends.

Nicole Festian

27 de ago. de 2014

I had an excellent experience. It is the second car I have bought from John Agnello in the past two years. Unfortunately, my car was totaled in the flood. John was more than helpful with assisting me in not only finding my vehicle, but explaining the differences between the Hybrid and Titanium 2.0L EcoBoost Fusions. He was extremely prompt and had excellent communication when the color I was looking for was unavailable. He was able to get me the next best color. I love my new car and I would highly recommend John! Thanks Royal Oak Ford! :)

Cheryl Macdonald

27 de ago. de 2014

On 8/25/2014 we leased a Ford F-150 truck. We love it. The experience of working with the staff at Royal Oak Ford was very friendly and helpful. I will certainly recommend my family and friends to go to this dealership for their next purchase.

Karrie Torgerson

27 de ago. de 2014

Anthony Simon at roysl oak ford was fabulous he was very helpful and knowledgable My experience with him and the dealership was so good I referred my niece and she bought an escape from him as well

Sean Horsey

27 de ago. de 2014

Mr. Schneider was outstanding once again!!!

Emily Dickie

27 de ago. de 2014

2014 Escape. Service wss excellent,

James Mccrory

27 de ago. de 2014

I purchased a 2008 Impala. Service at Royal Oak Ford was very comforting. Raymond Kupka was very patient and attentive to my concerns and financial situation. Even after purchasing I had concerns and he is doing his best to take care of those concerns. That is what keeps be coming back to them for the past eight years.

Christine Weber

26 de ago. de 2014

I came in for a scheduled inspection on my then current lease that was coming to an end. I did not initially intend to acquire its replacement that very day but that is exactly what happened. I was telling Mr. Scheider (times two) what I had enjoyed in the Edge but what I had to be able to afford in my new lease and for what term. They listened and had suggestions and the next thing I know I am terminating my lease a little bit earlier and driving home in a new Escape. I have been very satisfied so far and I don't expect not to be in the future.

Theresa Palmateer

25 de ago. de 2014

Leased a Ford Escape. John Agnello did a fantastic job.

Deanne Orlando

24 de ago. de 2014

I purchased a Ford Escape. Jim was very friendly and accommodating. So far I love my new car!

Kevin Lowery

22 de ago. de 2014

I leased a 2014 Ford Focus and the service was great, and they were willing to work with me financially. Good dealership.

Stanley Coachman

21 de ago. de 2014

Staff very helpful and supportive.

Harold Cordle

21 de ago. de 2014

2015 Taurus SEL. Service from all sides was great. John Agnello is a very personable person and was helpful and infomative. When we picked up our car we found some blemishes that needed to be addressed and he assisted in bringing people in to take a look at it. The detailing team stepped up and did their best to remove the blemishes.

Anthony Kotwicki

21 de ago. de 2014

F-150 xlt, awesome service!! Called me, got me in the exact truck I wanted. Everyone was professional and extremely helpful. Great dealership!!! Thank you again

Royal Oak Ford Fan

29 de jul. de 2014

Dennis Gawronski, sales consultant, helped me through the whole process. That included identifying a suitable vehicle, finding the best discounts available, assisting with the financing, and helping me to understand the MyFord Sync features on the new vehicle. I've had the Sync feature on other Fords, but didn't quite understand it. He made a very simple to use. Overall, an "A++" experience that I would recommend to anybody else.

K.M.

22 de jul. de 2014

I had the most pleasant experience when I took my car in after a recall. Jeremy in the Service Dept. was delightful to talk to and very prompt and courteous in his communication.

Rich

18 de jul. de 2014

Jim Stevens was my sales man and made the purchase of my new F-150 easy & enjoyable.

George

15 de jul. de 2014

Great process, i appreciate the high level of communication, i am always on the phone at work and very hard to get a hold of. John was amazing just simply by texting me and keeping me in the loop.

Laurie

13 de jul. de 2014

Tom Griffin, our sales person. He is absolutely WONDERFUL!He does everything he can to make our experience the best it can be!

Jonathan

12 de jul. de 2014

John Agnello went above and beyond to help me get the vehicle that I wanted. He answered all of my questions and ensured that my experience went very smooth. I highly recommend going to him if you are looking for a new or used Ford vehicle.

Brian

11 de jul. de 2014

Anthony (the sales rep who worked with me on my purchase) was friendly and showed me exactly what I was looking for. I have owned many Dodge Trucks and this was my first Ford purchase. he made the experience very easy.

Elizabeth

9 de jul. de 2014

Took time to show me different models and answer questions. Offered me bottled water. Kept me updated on steps during leasing process while I was waiting for paperwork.

Joseph

9 de jul. de 2014

John Agnello is the nicest & most genuinely engaged car salesman we've ever met. Besides being a busy guy he made us feel like we were his highest priority. We are really glad Tiffany referred us to him. Everyone else was very cordial & helpful. The whole process was a breeze.

Joseph

2 de jul. de 2014

As difficult of a deal it was to get me out of my old vehicle and into a new one, the sales staff stuck with it and in the end, i drove home my new f-150.

Kathleen

2 de jul. de 2014

Everything went very smooth. The salesman answered all my questions & responded to my requests & answered my questions quickly. Everyone was very friendly & helpful. Enjoying my new car now!

Taylor

1 de jul. de 2014

The staff was extremely helpful, friendly, and genuine. Each person I talked to genuinely had my best interest at heart, and I did not feel like I was just another sales pitch. I am extremely satisfied with the experience I had at Royal Oak Ford.

Katherine

1 de jul. de 2014

My sales person, Larry Moore was very helpful and accommodating. I left the dealership with exactly what I wanted, and extremely happy with the product Larry suggested! I will definitely refer friends and family to Larry. Also, Steve Simon in finance was wonderful...very patient and obliging. Overall, my experience at Royal Oak Ford was excellent. You have a customer for life!

Sarah

1 de jul. de 2014

I like that the sales team waited for us to approach them. This is much better than the typical vulture-style approach that is typical at dealerships. My wife was expecting the sales process to be awful, but it wasn't.

Lula

1 de jul. de 2014

My salesman was able to work with me on getting the car and payment I came in for. The whole process was very smooth and I was able to drive away in the car I wanted that day.

Jonathan

1 de jul. de 2014

John Agnello was our point of contact and he was able to work with us on price and options to get to our desired vehicle. This is the third vehicle we have worked with John on (1 purchase, 2 leases) and we consider him a trusted adviser.

Montgomery

30 de jun. de 2014

The friendly atmosphere, low pressure buying experience. When I first walk in and was greeted by Brad Klein, I told Brad what my needs were and he never lost sight of my needs. Ne made me feel like I was the most important person he would be working with that day. Brad also spent time showing me options on the car, how to set up options on the car, touring the service department, setting up my first service appointment and explaining the dealers / customer relationship so that it will be easier for me to transition into my next lease in three years when my current lease is up. Thank you Brad, it was honestly a pleasure working with you and I look forward to leasing my next car from you in the future.

Carol H.

29 de jun. de 2014

Timmie was extremely patient and knowledgable when helping my 85 year old mother purchase her Escape. At that age, things can seem very overwhelming but Timmie took the time to walk her through the process. My mom had a huge smile on her face after we finished the purchased and loves her car! We don't live very close to Royal Oak, but it was definitely worth the drive.

Latasha

29 de jun. de 2014

Our salesman was very helpful, knowledgeable, and patient. This was our first time purchasing a Ford and we were bless by working with Mr. Tommy White. He provided excellent customer service.

Jennifer

28 de jun. de 2014

Everyone was very friendly and knowledgable. Lawrence made recommendations for me based on what I was looking for and I'm very hapy with my new vehicle.

Walter H

28 de jun. de 2014

Salesman Jim Stevens knew his stuff, made us comfortable at ease..great asset to RO Ford. The Ford Transit Wagon is the vehicle of the future..we're one of the first to own one around here..always been a Ford Family!

Carol

27 de jun. de 2014

Mike and Paul Schneider went above and beyond to make my experience excellent! Your dealership is lucky to have such great sales staff!! Excellent sales staff, excellent experience, and I will refer everyone to you!!

Darren

26 de jun. de 2014

This is the 5th truck we've purchased from John Agnello. :) He is a great guy and always very helpful.

Jennifer

25 de jun. de 2014

There is a lot of paperwork involved in buying, insuring and registering a new car, and they made the process painless. I love dealing with Timmi and the staff at Royal Oak Ford, have referred at least 5 people to them (and they all bought/leased cars!), and loyally frequent their Service Department for my maintenance.

Joshua

24 de jun. de 2014

From the moment we walked in the staff was very friendly and courteous. This was the first time we were buying a new car and the staff took the time and explained the models, pricing, etc without being pushy. All our needs were met.

Shonda

24 de jun. de 2014

I liked that the salesman, made you feel like family and not a customer. I told him what I wanted and he listened and tried to accommodate as close as possible.

Nicole

21 de jun. de 2014

Jimmy and Stan made it worth the hour drive from my home to give me a great deal on my purchase. They made me feel welcome and I will recommend Royal Oak Ford to all of my friends. I will be back to purchase another vehicle from them.

Jennifer

20 de jun. de 2014

I really liked everyone I encountered. Dennis was by far the best car salesman I've ever worked with. I felt that he was honest and was worried about my best interests. Then I met the Finance guy and he was great too. I never felt like anyone was feeding me a line.

Rebecca

13 de jun. de 2014

my salesman was low pressure, but very motivated to make the sale - and found me exactly the Escape I wanted, despite the fact that I wanted one of the less common colors and was very specific about the options I wanted, and I knew there would not be a lot to choose from (sunset w/ tan leather interior...moon roof). Within 24 hours of me first going there, I was driving my new car. I leased two cars from another dealership previously and when I went to see my salesman in early June (5 weeks before my lease was up), my salesman actually told me to come back in July and made no effort to get me into a car now (I felt he was going to rush me into a car they had on the lot because it was 'last minute'). Royal Oak made my final lease payment for me and made the sale. I was treated with respect and as if I were intelligent (I am!) at all times. Overall, this was the easiest and lowest pressure dealer experience I've ever had. The salesman was friendly and professional, but fortunately not overly chatty and got right to business. The closing process was smooth and quick.

Matthew

13 de jun. de 2014

Cathy Mason was very informative and helpful! She arranged her schedule to meet my needs while I was deployed to Afghanistan. I thank her and the whole team at Royal Oak Ford for their service and dedication to excellence!

Kathryn

12 de jun. de 2014

My whole experience was amazing! Everyone was extremely helpful. Walt in Service is amazing, and hooked me up with Brad Klein, who couldn't have been a better fit as my salesman. The friendly service, and treatment I recieved, was off the charts. Never have I felt so comfortable with making such a large purchase. Thanks again.

Kaveh

12 de jun. de 2014

Timmi, who found the exact car I was looking for is a very honest person, I never forget her honesty and efforts to find my car....

Christopher

11 de jun. de 2014

Everything, John Agnello was extremely helpful, friendly, fast, and professional. I will implore anyone looking for a Ford to head to Royal Oak Ford to see John.

Marietta

9 de jun. de 2014

The Most Wonderful Michael Schneider Who takes Care of me Better then I could Ever Expect!! I also Had Mike McKenzie, Awesome Man! And Steve Simon, who takes care of me as a paper writer, who took care of my Husband until he past away November,25th 2003. These Guys help me be so happy!! And Mr. Schneider gets things done so fast, he's amazing!!! I love you Guy's!! Thank You so much!!! Sincerely, Marietta Kenward

Jill

9 de jun. de 2014

Quick, easy, very professional service. Test drove a couple of vehicles and purchased a new lease all in 3 hours whereas it has taken a lot longer with other dealerships.

Michael

4 de jun. de 2014

The dealership was very well run and maintained a strong customer focus. John Agnello was very good to work with. He was very patient in helping us to navigate our options, he acted with integrity and honesty, and we never felt pressured at any point in the sales process.

Angie H

4 de jun. de 2014

Highly recommend! Excellent Service Both my salesman and the business manager were kind, courteous, patient, they answered all of my questions. I would recommend the dealership to anyone looking for quality service and product.

Denise

3 de jun. de 2014

Jim Stevens took the time to "listen" to me and find out exactly what I was looking for. He didn't just try to "sell" me something like a few other sales people did at other dealerships.

Mishelle

3 de jun. de 2014

Dennis was AWESOME. and very helpful so was Steve. Great customer service all around

Scott

3 de jun. de 2014

Fast, in and out, worked out great for me, because I work so much. My sales man was great, and got me the best deal he could. Financing went quick too, very esay, and pleasent. Even the lease turn in was fast and easy, all around a good day, Thank you to all of you for a job well done!

Mary

3 de jun. de 2014

Anthony was a great match for me as a salesperson. I have been in sales and know the ropes, and he was genuine, informative, kept in touch, and found me the car I wanted.

Stephanie

31 de may. de 2014

Brad was very responsive to all of my calls and texts. He would usually respond within the hour if he wasn't immediately available. The staff went above and beyond to help me get into my new Escape, even staying 1/2 hour late on a Tuesday to help me lock in rebates.

John

5 de feb. de 2014

wouldn't even think of going anywhere else for my Ford vehicles. Great staff and management team always makes it any enjoyable experience.

Susan

5 de feb. de 2014

I liked everything. Mike Schneider is a true professional, giving me all the facts and following through. Steve Eby set up my cell phone and explained all the features. Steve Simon did a fine job with the paperwork and the telephone was answered promptly and with courtesy.

Robert

4 de feb. de 2014

I was greeted as soon as I walked in and my Service Coordinator was very good about explaining everything they that needed to still be done with my car. My car was also done in a timely matter

Dawn

3 de feb. de 2014

My salesperson and his assistant were extremely attentive and helpful during the purchase of my new vehicle. They were spot on with all my needs and made the transaction smooth and quick.

Joslyn

3 de feb. de 2014

I am truly impressed with all the staff at Royal Oak Ford, they really know how to take care of their customers. The action taken to get things moving fast, the care given to keep all aspects pleasant and stress free. The patience and understanding of the sales staff.I have recommended people to go there and I cannot say enough nice things about the way business is conducted there. I will continue to get my vehicles thru them!

Linda

2 de feb. de 2014

I have had two flat tires this winter, both had to be replaced. I have a tire warranty, thank God. Jeremy Mexico assisted me both times. I first time I was lucky enough to have him assist me. The second time, I called and requested him. Royal Oak Ford is very fortunate to have Jeremy has an employee. He took care of everything both times. From ordering the tire, taking care of all the paper work and letting me know what was going on at all times. I walked away both time extremely satisfied and happy. I have told many of my experience. I this day and age, you don't see customer service like this. At Royal Oak Ford, I did. Thank you Jeremy!!!

John

2 de feb. de 2014

My salesman, Mike makes Me feel comfortable, and answers every question I have truthfully, and completely.He goes out of His way to help Me any way He can.

Scott

1 de feb. de 2014

Good communication, customer service with Walt. Shuttle service helped. Thank you for washing my car when the repairs were done.

James

1 de feb. de 2014

My service advisor, Steve Thompson, was very courteous. He explained everything, including the warranty work and arranged for a shuttle ride home. Good guy.

michelofir8

13 de dic. de 2013

We are completely satisfied with Royal Oak Ford and we had a very pleasant experience with our new Ford Focus lease. Very satisfied with the salesman also. We would definitely recommend Royal Oak Ford to everyone who is looking for a new car.

amyvoll

29 de nov. de 2013

Overall experience was great. Vehicle went to shop a couple of days after I took delivery. Defective catalytic converter. Service department was very friendly and took care of the problem. Provided me with a rental/

sarahisagibby

21 de nov. de 2013

Sales experience was excellent. I hate buying a new car because of the usual car dealership attitude and rudeness. I was able to get answers to most of my questions via e-mail and when I was ready to come in to the dealership, the internet sales staff was very polite, low pressure, and effecient. Please note that my phone is not fully synced at my request because I am changing phones this coming week. Evilaso was thorough with explaning the services avaialble at Royal Oak Ford and guiding my through the purchase experience. It is not at all related to the sales process that the car started to run rough within a week of purchase and I am now trying to arrange a service appointment with my work schedule.

Lineman827364

1 de nov. de 2013

Our sales representative was super professional and will help us any time we have additional questions. Fusion is a great car. Good job Ford Motor company

Hailegh

6 de sep. de 2013

Service was great, everyone was polite, professional and helpful. When I am ready to purchase a new vehicle, Royal oak ford would be my first choice.

Jewart4654

20 de ago. de 2013

The support from Royal Oak Ford was amazing! that service was very good and their product was very nice. So I am happy with that service.

23985

6 de ago. de 2013

Ford Hall went above and beyond to make my purchase smooth and quick, and found me what I wanted, Scott was very helpful in dealing with a FAMILY of 4 in the process of this sale.

BelcherepxCarrie

31 de jul. de 2013

I was entirely due to the knowledge, expertise and amazing customer service through Royal Oak Ford that my husband and I were willing to try another Ford product. We had a mediocre experience at best with out previous Ford dealer and Royal Oak Ford really stepped up to the plate to turn our experience around and create a very positive impression. They are to be commended in their handling of this particular customer who is VERY satisfied!

ruben361

12 de jul. de 2013

I was out on Saturday morning pricing various Ford dealerships for inventory when I came to Royal Oak Ford and before I knew it, I was out that afternoon with my new 2011 Ford Fusion. I picked up my wife from work later that afternoon and she thought I was just test driving the car. She was amazed that for the second time, Royal Oak is the reason we continue to purchase Ford vehicles because of their determination to give excellent customer service.

lynn711

11 de jul. de 2013

Thanks again Dennis Gawronski for all you have done for me. Being a returning customer shows how much I love the way you take care of your customers. We are not done yet...I will be back to see you in 3 yrs for my next Ford vehicle. Keep doing what you are doing and you will always have great success.

artvilla94

28 de jun. de 2013

I am a repeat customer with John Agnello. His professionalism , knowledge and sociable approach make a car purchase a pleasant experience. I would and will return when I am ready for my next vehicle.

cynthia10111

27 de jun. de 2013

This place is terrible!!! The salesmen completely jerked me around. They did not have the exact model I was looking for, but I was told that I could come in have my trade in assessed, test drive a similar vehicle and that they could order me the one I wanted if I decided to move forward.I arrived and was handed off between two different sales guys even though I had made an appointment with the one I wanted to work with. After the test drive, I told them I wanted them to order me the vehicle and then they said they couldn't guarantee they could get it and that they would have to call around for me. This was not what I had been told or I wouldn't have even gone there. To make matters worse, they then refused to even look at my trade in because they may not even have a car to sell me. They never even called to follow up with me to let me know if they could order the vehicle. In addition, the sales person gave me bad information about the car and tried to push the models they had on the lot instead of ordering me the car I wanted. I was so frustrated that at one point I contacted the sales manager (thinking if I made him aware they could improve) and he was condescending and rude to me. He defended the sales guy saying that he was new and told me that there is no way any sales person can be expected to know all the Ford specifics. I will never go back and I plan on letting everyone I know what a terrible place this is.

carlosrjr630

24 de jun. de 2013

Mike Schieder does an excellant job. He anticipates our needs, finds the vehicle that best matches those needs and sells the vehicle without a whole fanfare. We will continue to use mike as long as we are buying cars.

buggrabber

21 de may. de 2013

I purchased a 2009 Ford Focus at Royal Oak Ford, 27550 N. Woodward, Royal Oak, MI 48067. I have followed all the guidelines for maintenance per my warranty.When I took it in for an oil change April 17, l was informed that there might be a problem with my front suspension. The complete workup to find out what was wrong was $105. I was advised I probably would need sway links and possibly ball joints. The sway links were said to cost up to $230 and the ball joints might cost approximately $500. The mechanic told me he thought I was still under warranty (I later checked and found I was only under warranty for the engine and transmission, so he was wrong). All of this seemed very unlikely as I only have about 9,000 miles on the car. I took the car to a certified mechanic for a second opinion.The mechanic told me there is absolutely no problem with my car. He went on to add that he would never take it to the people who changed my oil (done at Royal Oak Ford) because they were so messy. There was oil all around the engine compartment, and even oily hand prints on the oil filter. On top of that, my tires were over-inflated by at least 9 lbs each, thus causing excessive wear on the tires and a much harder ride.I am a single woman, and I purchased this car expecting the dealership where I bought it to give me the best service. This blatant abuse of my trust has made me furious! I will be telling everyone I know to avoid this dealership. I filed a complaint with the Better Business Bureau and the Highway Safety Commission.

sl2clark

9 de abr. de 2013

I have a 2012 Focus with 12,000 miles on. I only had the car 6 months when the cooling fan went out. When they took it out they damaged my air conditioning line. It took them a week to fix it. Ford has a redesigned trans in the 2012 model. They are having problems with this new design and my car has been in three times to have a new update to the software. You have to argue with them to get anything done. They tell you that Ford knows about the problem and there's nothing they can do. Meanwhile I'm paying a lot of money for a car that doesn't run right. I left the dealership a couple of bad reviews and was told not to return in the future. Wouldn't recommend the 2012 Focus or the dealership to anyone.

wbhgirl

13 de feb. de 2013

My husband and I were GM owners for 30 years. We were in the market for a new tow vehicle and felt the F150 was superior to the GM/Chevy comparable. As Royal Oak homeowners we like to support RO businesses so we naturally went to RO Ford to look at vehicles. I will summarize by saying that the Manager, General Manager and Owner of this dealership really could care less about the customer satisfaction they brag about. We had an unfortunate experience with delivery of our new truck. The truck did not come in as ordered after waiting 5 weeks for delivery. Our option was to walk away from the sale, or re-order the vehicle less options that were no longer available. We had already sold our current tow vehicle. We were upset and disappointed that we were put into this situation. This was communicated to the salesman, sales manager and general manager. There was no attempt at service recovery whatsoever. We were treated disrespectfully by the salesman and the sales manager. The General Manager made not attempt to call us after communicating our concerns. I continued to call her until I reached her. She did sound sincere and sympathetic to our experience, but we never heard from her again. I followed up with a letter to the owner, who again did not attempt to call us. We were very disappointed in how we were treated after spending $40+k on a vehicle. We won't support this business for any reason in the future and neither will our family and friends.

ufamily12

10 de ene. de 2013

Of all the dealers in the area, these guys are the best! Extremelyimpressive customer service skills, punctual in service time, veryknowledgable about their products.We will always go to this dealer from now on! We will also recommendthis dealer to everyone on our Facebook, twitter and websiteWe have been to several dealerships in the local area and none are able to assist.Royal Oak Ford Did!

Babytiger

1 de nov. de 2012

This was my first car I have ever bought new and lemme tell you I will never ever go anywhere else! Not only did they make me feel at home and welcome they brought the car up to the door when it was rainy and cold so I didn't have to freeze out side. When Anthony was going over the car with me there was not one question that he could not answer for me. And if he didn't know the answer he would find out and make sure I was satisfied. I would recommend anyone who is interested in a ford car go to royal oak ford they will make the experience like no other!

Jshipley8144

20 de ago. de 2012

Made a deal for a 2012 Fusion and went home to get trade in. When we returned after confirming that we were on the way,we were told that the car was sold. The salesman was very nice

miker2

9 de ago. de 2012

This dealership and these 2 guys are scam artists and liars, stay away unless you want a problem vehicle and no help after your purchase,very nice to your face and before they have your money.

Daveisdandy

10 de jun. de 2012

Came to this dealership to buy a new Ford F150. I have. Z plan and this should be easy. There was one salesperson willing to help me when I cam ein and he seemed friendly enough. Than punk assistant sales manager named Stan Damer came over and directed me to older guy by front door that had ignored me when I came in. How odd! I came to find out the assistant manager apparently works for slave wages because he has no license and can't work elsewhere, he gets kick backs from this John Angelo guy for every sale. This is dispicable. When I insisted young gentleman finish with me as he had been kind both Stan and John make a scene. These people are nuts. Also noticed reviews here, tHere are 5 fake name review all together with impossible 5 star ratings... I hhave names because I left this lace with all of there cards in my hand with intention of calling Ford to report them. Avoid Stan Damer and this dump of a dealership at all costs. Try two ford stores in Troy or Holzer in Frmington, they had good inventory and were very professional!I bought from Holzer

matt4599

4 de jun. de 2012

This is easily the worst dealership I have ever been to. I currently drive a Ford product and am interested in a getting a new vehicle as my lease is terminating soon. On my first two visits, I was basically ignored on 2 consecutive days by the same salesman. After walking out for a second time, a "customer care" representative called me back and tried to arrange a 3rd visit. I had an appointment at 6pm today. When I showed up, the salesman wasn't there. I patiently waited for 10min, when somebody informed me he was at another lot picking up a car and wouldn't be there for 15 more minutes. I decided that instead of waiting for 25min+ for the 3rd time, I'm done dealing with Royal Oak Ford. I leased my current vehicle from this location, but I will never set foot in this dealership again. This is a terrible way to treat customers.

GlynisAdrian80

26 de mar. de 2012

Our salesman, Tommy White, from the moment he encountered us outside the dealership. He spent over 2 hours with us the first day, set up test drive and allowed us to compare the sedan with the hatchback, which we ended up purchasing. He searched the online inventory, finding a car at another dealership that was already sold and finally telling us that we would have to order our car from the factory. Hid dedication to selling us a new Ford vehicle made us want to buy a car from him. We drove by a competing Ford dealership 3 miles away because when we walked in the door, no one seemed interested in our presence or in inquiring what our interests were. We would definitely purchase another car from Tommy White, and recommend him to our friends and family.

AlbertSchomann54

19 de mar. de 2012

Gary and Kristen were both very helpful during the financing process. Gary is knowledgeable in his position and answered all my questions. Thank you for the great buying experience at Royal Oak Ford.

MeleBalckwell26

27 de feb. de 2012

I had been lost the last several years as my Ford salesman had passed away. He had always listened to me - what I wanted and needed from my car as well as how important keep the cost down is to my budget. Larry Moore has more than filled this void. I am delighted to find the right Ford person for me.

TannaHaswell96

15 de feb. de 2012

My sales person, Mr. Evilasio Covacha is very excellent and professional in his dealings when I am still inquiring to purchase my car. He is very straight forward in his explanations and calculations regarding the price of the car. He even made an extra effort to locate a particular car according to the package that I am looking for. Overall, I am very happy that I met Mr. Covacha when I am still in the process of looking for a new car. Keep it up and I will not hesitate to transact with him again in the future so much more that I will always recommend him to anybody who is looking for any Ford product.

wkatz

10 de feb. de 2012

arrogant management, poor service, avoid at all costtailgate window leaks, yet they say no problem found leak is obvioussince it's warranty work, they don't care

karenfry79

19 de dic. de 2011

Gary was wonderful salesman. Tommy had no time for me, very poor customer service on Tommy's part. I would definitely deal with Gary again. Appreciate all his help.

erinandrews325

8 de dic. de 2011

Tracy King is an excellent salesman. He answers all questions and make sure everything is taken care of correctly. I will always purchase or lease a Ford vehicle through him. I love the fusion. Finance also did a very good job.

Fortyfive451966

18 de ago. de 2011

DO NOT GO TO ROYAL OAK FORD!!Go somewhere else, this place is a rip-off. Purchased a used 2010 Ford Fusion there, came with a 3,000 mile 60 day warranty (said so on the sticker). Used car sales tried to say it did not have a warranty when it came time to sign paperwork. So it was confirmed there was a warranty on the vehicle. I also purchased an extended warranty. Just a month later, the vehicle started shutting down and wouldn't go when pressing foot on accelerator. Service claims they can't find the problem and the vehicle has been in service 4 times already for same problem; only have had this vehicle since mid June 2011. The problem still exist today. Crazy director of service (Mark Denali) says if you put a new throttle body on vehicle it will cost over $700.00 and at my expense because 3,000 mile warranty won't cover it. But doesn't know if the extended warranty will cover throttle body and tells me that warranty company wouldn't pay for it without a diagnosis from them anyway. He hung up on me but not before he got the "Fat*!" word out first. They are dishonest there. If you are buying a car that you plan on driving and not being killed in, go somewhere else!! The life you save may be your own!

f150enthusiast

7 de mar. de 2011

Back in August 2010 my fiance and I went to Royal Oak Ford to look at two new vehicles. Despite wanting to purchase TWO new vehicles at the same time, the service we received was horrendous (lots of time sitting by ourselves waiting and being pawned off between sales people, etc.). We ended up leaving with nothing after Stan Damer (who we were pawned off to by Jo Davidson) offered us $500 for my 2002 SLE Bonneville ($3,500 - $4,000 under KBB). My fiance ended up purchasing a 2010 Escape at a Troy, MI Ford dealer two weeks later. I was in the market for a Ford F-150 and once I heard that four new powertrains were coming out on the 2011 model, I decided to wait. Fast forward to March 2011. I am looking for a 2011 F-150 Supercab with the Ecoboost. I am working with two other dealers in trying to locate this vehicle; however, I noticed that RO Ford had one with all the options I was looking for so I decided to give them one final opportunity. This time I worked with Bob Pomilia (as Jo Davidson had left/been let go, which was no surprise), who was a vast improvement to Jo/Stan but still was not able to close the deal. After spending 2 1/2 hours at the dealership, it came down to the trade-in value of my Bonneville. I wanted at least $3,700 (I had been offered $3,900 by one of the other dealers I was working with but who was having trouble tracking down an Ecoboost) so I didn't think I was out of my mind. Royal Oak Ford came back with a $1,000 offer and were not willing to negotiate whatsoever! In fact, they even gave me a lease offer despite me explicitly saying I didn't want a lease. I was prepared to drive that truck off the lot that day had they at least offered $3,500. Mike McKenzie (sales manager) treated me like I was an idiot. They acted like I was making up the competing offer I had received (I wasn't) and Mike told me that the competing offer was a hell of deal and I should go for it. Thanks Mike, I certainly will! Go to Royal Oak Ford AT YOUR OWN RISK and if you do, stay away from Stan Damer. He's a complete sleazeball (there's words that better describe him that I can't say here!) and will no doubt try to rob you blind on your trade if you have one. I'm surprised they're still in business given the lack of business etiquette their sales staff and management provide to their customers.

lesliewess

4 de nov. de 2010

The customer service in the service area is awful. The service manager is nasty and so are his employees,along with the cahsier in the service area. I have been up there numerous times for little things for my fusiion,I did not buy the there,the car is a 2008 Fusion.I never had been given such an attitude in my life! I have seen them however treat women that are "skanky" looking a lot nicer than me.I am not ugly or anything but I don't dress like I just got home from the club.I now go to Dean Sellers Ford,much nicer and great customer service.Please stop giving these people the business.

madcusto

23 de nov. de 2009

Everything went up in price when it came time to sign the papers and he even cut options out of the vehicle without telling me. He at first thought I wasn't going to make a purchase and was very rude. Terrible time trying to deal with the people here.