Frank G.

4 de oct. de 2016

Had a great experience at russ darrow with buying my honda ridgeline very satisfied with the truck and the customer service and how fast the process went from the salesperson to the finance department. It only took a few hours o get my vehicle plates and everything very satisfied and will definetely buy my next vehicle at russ darrow.

lrowmyhy

3 de oct. de 2016

I had a great experience buying a car at Russ Darrow. Our salesperson was very knowledgeable, and found exactly what I was looking for. They have a goal to make customers happy, and they are succeeding. It was such a pleasure dealing with all the staff members at this store.

Isreal

3 de oct. de 2016

Their credibility and concern that is authentic the customer shined through each and every step regarding the way. They were quite helpful through the procedure that is whole of out the van I finished up getting. I would buy here all over again and undoubtedly endorse to friends. The buying process was stress-free and effortless. The facilities are comfortable and well suited to my service and purchasing needs

Carmen Artiles

21 de sep. de 2016

Got my car while visiting my brother in Wisconsin. Very good people to deal with. Jeff was very good in answering any of my questions. Thank you for everything.

Edie

20 de sep. de 2016

The buying encounter at Russ Darrow was pleasurable and quick. Everyone was very friendly and my sales person was very responsive to my questions. It's nice to know there is a dealership out there who cares about their customers. It was such a pleasure dealing with all the staff at this store.

Judah

14 de sep. de 2016

The sales executive/ Manager(Ralph Price) did his best to explain different options and was very frank about the problems and fixes of the used cars wile buying.

acosd77

12 de sep. de 2016

The experience I had with Russ Darrow was great Their honesty and genuine concern for the customer shined through every step of the way. The process was smooth and easy. Everything was excellent! Thank you very much!

Mozell

12 de sep. de 2016

My spouse and my spouse came to Russ Darrow because we were looking for a newer vehicle. Their approach puts you at ease during the negotiation and final purchase. The staff at Russ Darrow was patient and knowledgeable, and helped us get a vehicle at a good price. The entire staff helped us get the right price and financing.

Amy

11 de sep. de 2016

I want to say Mike was great. Very knowledgeable on the car and he was very personable. I think it took a little long to get in by the signing of the papers but we were offered something to drink and if there was anything else we needed while we waited. This is our 3rd car we got from Russ Darrow and have been happy with them all so far. Thanks for making buying a car not so bad

jr4three

6 de sep. de 2016

I brought in my used Civic I had just gotten for my 17 year old to have the transmission fluid changed this past Saturday.I had just gotten it, so I asked them to look it over good.They supposedly did there typical multi-point inspection and said that all looked good except that the air filter and cabin filter needed to be changed.I just changed these filters 4 days earlier so they were brand new. They obviously didn't look at them at all. Maybe this is an easy money maker for them given that they wanted to charge me $110 to replace $25 in filters that takes 5 minutes to do yourself.I had liked this dealership for service, but now I have serious doubts about it. And now I wonder if they even changed the transmission fluid given that they lied about the filters.The service adviser was not very friendly either.Confidence lost - I'll probably look to other dealerships for service going forward.

JR

6 de sep. de 2016

Service Center review....I brought in my used Civic I had just gotten for my 17 year old to have the transmission fluid changed this past Saturday.I had just gotten it, so I asked them to look it over good.They supposedly did there typical multi-point inspection and said that all looked good except that the air filter and cabin filter needed to be changed.I just changed these filters 4 days earlier so they were brand new. They obviously didn't look at them at all. Maybe this is an easy money maker for them given that they wanted to charge me $110 to replace $25 in filters that takes 5 minutes to do yourself.I had liked this dealership for service, but now I have serious doubts about it. And now I wonder if they even changed the transmission fluid given that they lied about the filters.The service adviser was not very friendly either.Confidence lost - I'll probably look to other dealerships for service going forward.

Nathaniel

25 de ago. de 2016

This is the second time that my partner and I have leased a automobile from Russ Darrow. I really appreciated the courtesy and kindness that was shown to me. I personally would definitely go to Russ Darrow once more for my next car.

Dione

15 de ago. de 2016

The employees at Russ Darrow got me financed with my negative credit I have been taking my car there for servicing for a very long time i personally would recommend to not just my friends but my family.

iddc1977

1 de ago. de 2016

Our sales person was friendly and very helpful They aided in many different aspects of buying a car. Hands down best adventure purchasing a motor vehicle! What great service from these guys, A true first rate dealer!

Linsey

1 de ago. de 2016

I had a great experience buying a car at Russ Darrow. Our salesperson was very knowledgeable in explaining each of the vehicle's. Thanks guys! It's nice to know there is a dealership out there who cares about their customers.

Marci

19 de jul. de 2016

This was one of the most pleasant car buying experiences we have ever had. I felt very comfortable walking out of the dealer with the deal I got. I can honestly say Russ Darrow exceeded all our expectation's.

mqeueba79

14 de jul. de 2016

I had a wonderful Shopping experience at Russ Darrow I came into Russ Darrow because I needed to trade in my car for something new. These guys really know about cars The staff at Russ Darrow was patient and knowledgeable, and helped us get a vehicle at a good price.

Ray Wollemann

7 de jul. de 2016

My wife and I couldn't be more happy about our new Honda Accord Sport & We were very pleased with the service we recieved.

Hannelore

5 de jul. de 2016

This was one of the most pleasant car buying experiences we have ever had. They took the time to explain all the features of the car, and got me a great deal on the car. I would highly recommend the Russ Darrow Group to a friend. We are very happy with our purchase from Russ Darrow.

xbane77

21 de jun. de 2016

We came into Russ Darrow looking to buy a pre-owned car. They took the time to explain all the features of the car, and got me a great deal on the car. I appreciated all your help and the great service provided. They have a goal to make customers happy, and they are succeeding.

Olivia

21 de jun. de 2016

I had a wonderful Shopping experience at Russ Darrow My sales person was very helpful in explaining how everything in the car worked. I would definitely go to Russ Darrow again for my next vehicle. I would recommend this dealership to my friends and coworkers.

Fairy

13 de jun. de 2016

We have been to many dealership's, but this was our first time going to Russ Darrow. Everyone I delt with at this Russ Darrow Dealership was very friendly. Their approach puts you at ease during the negotiation and final purchase. I would definitely go to Russ Darrow again for my next vehicle.

sharkla1974

7 de jun. de 2016

Today our sales associate at Russ Darrow was really helpful. I would highly recommend the Russ Darrow Group to a friend. It's nice to know there is a dealership out there who cares about their customers. Thank you very much for the great service. I really had a great experience and will continue to recommend Russ Darrow.

Matthew Fleming

7 de jun. de 2016

I am 58 years old, and have been buying cars all my life, but my experience with Darrow was the worse I've ever had, buying anything: Via email I requested a quote for specific Honda Civic model from Russ Darrow Honda. They responded with an email quoting a price for a specific Honda car (the quote included the VIN number). The quote was very competitive -- in fact it seemed too good. So I called the contact number included with their message. I expressed my concerns that the price seemed too good, and asked whether it included everything, such as destination charge, etc, and whether I could really buy the car at the quoted price. I was told that it included everything except the usual exclusions (license, title, dealer fee, taxes). I asked how much this would add up to, and was told a few hundred dollars, so that I could buy the car for a few hundred over the quoted price. At this, I agreed to make an appointment with the sales manager. When I came in, the manager immediately suggested that a salesman take me for a test drive. Instead I said I wanted to confirm that the quote was correct, because it seemed too far below invoice. The manager assured me that it was the correct price. I then asked again, in several different ways. After about 5 minutes of this, the manager finally said, "No, you can't buy that car at that price. That car has a protection package". The "protection package" was for "rust protection" and was of course completely unnecessary, but it added $1700 to the price. After this, I couldn't leave fast enough, but I was so upset at the flagrant dishonesty and contempt for my time that I backed into a car in the parking lot on the way out, and had to file an insurance claim. Later that day I called Darrow's general manager and he basically hung up on me.

Yuriko

7 de jun. de 2016

I was suggested to come to this Russ Darrow dealership by many friends. I was very impressed by their ability to show me what I needed. My wife and I got a really nice used vehicle at a rate we could afford. I would definitely go to Russ Darrow again for my next vehicle.

Emiko

7 de jun. de 2016

Every time I come in to this Russ Darrow dealership I receive great service. Our salesperson listened to what we wanted and made sure we got it. You now have a repeat customer for all my vehicle and service needs. The whole buying experience here was pleasant and quick.

Alejandro

31 de may. de 2016

I am very happy with my experience at this Russ Darrow Dealership. Our salesperson was very knowledgeable, and found exactly what I was looking for. Another vehicle would be bought by me from them as time goes on. I felt very comfortable walking out of the dealership with the deal we got.

Natalie

23 de may. de 2016

I had a wonderful Shopping experience at Russ Darrow I would highly recommend the Russ Darrow Group to a friend. Some of the best people and customer service I ever had. They were very patient and worked with us Thank you so much.

Joseph

17 de may. de 2016

My family came into this Russ Darrow store looking for a used car. Their approach puts you at ease during the negotiation and final purchase. I appreciated all your help and the great service provided. It's nice to know there is a dealership out there who cares about their customers.

vgz1974

16 de may. de 2016

I had a wonderful Shopping experience at Russ Darrow I would highly recommend the Russ Darrow Group to a friend. This in fact is a place that is wonderful buy and get your car serviced. They were very patient and worked with us Thank you so much.

Anneliese

9 de may. de 2016

Today I bought my first car from this Russ Darrow dealership. We researched what car and options we wanted ahead of time. My wife and I got a really nice used vehicle at a rate we could afford. When I am in the market for a new car they are my first choice.

Bob

5 de may. de 2016

Found a nice deal on a car I was searching for.... It Just happened to be at Russ Darrow. The salesman I dealt with was not very knowledgeable of the car. He didn't persuade me to buy it, my knowledge of value and cars made my decision. The other salesmen were not very professional as they were on their phones looking up YouTube videos of clearly not work related things right in front of my family. They were tossing tennis balls back and forth to each other across the room as well. Paperwork took a lengthy amount of time like usual, that's fine....however after the paperwork of waiting for over and hour, they wanted to clean the car. Which is great... But why wasn't someone doing that during the 60+min we were waiting for paperwork? You had employees playing ball, they weren't busy. Irritated and annoyed because it was late I told them to forget cleaning the car because it would be even more of a wait and I had to be home. I got home and discovered a piece of paper that I asked to have included with my paperwork, and that they said would be there, was actually not there. So I called the next day and they said it would be mailed to me. ...nothing. So I called the next week and they said they'd look into it...now Still 2 weeks later I haven't received anything in the mail. I called today and they said it was mailed but yet after watching the mailbox I haven't received anything from this dealer. After all my experience with this dealer, I'm frustrated and not impressed at all. I would NOT recommend this location or dealer to a friend. Very unprofessional, unkowledgeable, and not dependable.

Leona

3 de may. de 2016

I came into Russ Darrow because I needed to trade in my car for something new. Our salesperson listened to what we wanted and made sure we got it. I would buy another vehicle from them in the future. They were very patient and worked with us Thank you so much.

big f

3 de may. de 2016

I emailed asking for information and received an email back saying the car was still available . I then asked if they could send me more information from the window sticker and they did not get back to me with the info I requested.

Madge

25 de abr. de 2016

My hubby and I needed to say i am happy with the encounter at Russ Darrow. They made doing every one of the documents not too difficult. A few of the very most readily useful people and client service I ever endured. I appreciate what you did on my behalf to get me in a car.

eccentric_aquarius49

25 de abr. de 2016

I wanted to say I am very happy with my experience at Russ Darrow. Their approach puts you at ease during the negotiation and final purchase. We are very happy with our purchase from Russ Darrow. You are a wonderful team of good people, and a pleasure to work with.

Milda

18 de abr. de 2016

We came into Russ Darrow looking to buy a pre-owned car. They answered all the question's I wanted to know about the vehicle I was interested in. I would recommend this dealership to my friends and coworkers. We are very happy with our purchase from Russ Darrow.

Abram

11 de abr. de 2016

Today I bought my first car from this Russ Darrow dealership. The sales team here was great as well as all the managers. I would definitely go to Russ Darrow again for my next vehicle. I would buy another vehicle from them in the future.

Moira

5 de abr. de 2016

I wated to say I am very happy with my experience at Russ Darrow. Our salesperson was very knowledgeable, and found exactly what I was looking for. Everyone was very friendly and my sales person was very responsive to my questions. I would buy another vehicle from them in the future.

Robbed

5 de abr. de 2016

I took my car in for a $12.95 oil change. When checking out, the service manager told me that the oil plug was stripped and I needed to get a new oil pan for $510.00. I contacted the General Manager, George Matthews, and explained to him that, since my last two oil changes were done at Darrow Honda, they are the ones that stripped the oil plug. He refused to do anything about this. In addition, they said I had broken links on my car and estimated repairs at $716.98. My local garage quoted me $275 for the same service. I will never take my car there again. Rip off!

Deonte

4 de abr. de 2016

Bakary made me feel as if he is truly family and that good vibe he brings off made me very comfortable with him helping me, He went made a very good effort in finding me the affordable nice car that I was looking for, I have and would recommend him to my friends and others

roymt77

4 de abr. de 2016

This was one of the most pleasant experiences we had buying a car. I appreciated the courtesy and kindness that was shown to me. I have never had a car buying experience as pleasant as this one. We couldn't be happier with our experience

Ceola

29 de mar. de 2016

I came into Russ Darrow because I needed to trade in my car for something new. They answered all the question's I wanted to know about the vehicle I was interested in. When I am in the market for a new car they are my first choice. Our salesperson listened to what we wanted and made sure we got it.

Clark

14 de mar. de 2016

It's usually a ache buying a motor vehicle from a dealership they assisted me find the awesome, affordable, and safe ride, and one of the best sales guys all of us have ever encountered. They were really helpful through the entire process of buying the family car I ended up getting.

gojpips77

14 de mar. de 2016

It was such a pleasure dealing with all the people at the motor vehicle lot. The Salesmen were breathtaking and acutely helpful through the process. They took the time to explain all the aspects and gave me a great deal on financing. i personally was very happy and I was made to feel like I was part of the family

lel

11 de mar. de 2016

they schedule appointments without know if they have the vehicle in question, and are just plain rude to customers

cmatz

27 de feb. de 2016

I purchased a Honda Fit in 2009. The day after I purchased it, the "low tire" light came on. I returned for service. They turned off the light. A week later, the low tire light came on again. This time they pulled all the tires to look for a hole. They didn't really find anything. 2 weeks later, there's the light again. This fiasco went on for almost 2 years. The issue most likely was a faulty light, but their service department refused to acknowledge that there might be a problem. Their solution was to give me the phone number to Honda's main headquarters and told me to report a design flaw. My solution was to trade the car in for something else at a different dealership instead.I would not recommend this dealership.

Mike

24 de feb. de 2016

My sales rep Aaron Moreno was great! Very easy, low-pressure experience. They went the extra mile to help us out and we ended up getting much more for our money than we thought we would.

Clarita

23 de feb. de 2016

My experience at Russ Darrow was amazing. They try to grasp your needs as an client. Our sales agent was really helpful and smart about the family car. I would definitely suggest Russ Darrow to everyone

beetjuice77

23 de feb. de 2016

It was such a pleasure dealing with all the people at the van lot. They aided in many different aspects of buying a car. Formulated on everything my hubby and I informed them my partner and I was shopping for they found the most appropriate vehicle for us! I will be back for future purchases and will recommend many friends.

Aurore

15 de feb. de 2016

We were very happy with our experience at Russ Darrow We had a compassionate and patient sales professional Every person at Russ Darrow was advised and informed. my hubby and i explained them what I was searching for and they found the outstanding auto for me

Elena

9 de feb. de 2016

We came into Russ Darrow looking for a used car Their credibility and genuine concern for the purchaser shined through every step of the way. Superb sales team from start to finish Once again the Russ Darrow organization delivered an awesome deal for an excellent sports car!

Margaret

8 de feb. de 2016

The sales people and all of the employees at Russ Darrow were wonderful! Ken was especially fantastic with us. He even came in on his day off to complete our car purchase, because it was a day convenient to us!! They made a purchase possible for us of a much newer car than we thought we could afford. This was the best car buying experience we have ever had in the many autos we have bought over the last thirty years!. I have already recommended them to my friends.

slokuhire

8 de feb. de 2016

My sales rep was patient and handy in explaining how everything worked. I was very impressed! They also obtained me into a low-cost monthly payment I explained them what I was looking for and they found the perfect family car for me

IrritatedCarBuyer

1 de feb. de 2016

I was given a quote from them for a new vehicle which was significantly better than any I had previous received, so I asked for the purchase order to be emailed to me so that I could confirm the out the door prices. They didn't want to send it to me, but just wanted me to come in (So they could subject me to some high pressure sales tactics no doubt). After a lot of stalling and delay (several hours), they finally sent it to me and it had accessory charges of several thousand dollars added to it (WHEN I HAD SPECIFICALLY ASKED FOR A QUOTE WITH NO DEALER INSTALLED ACCESSORIES). When I asked for the purchase order without the added accessories they sent it back with the base price raised by the price of the missing accessories. When I pointed out that they said I could have the quote price without the accessories they responded that there was no way they would honor that quote as it was "too low". Well don't give me a price that you won't honor.TL;DR Don't waste your time, they will play whatever games they have to in order to trick you into coming in and getting screwed. Find a dealer who will be upfront with you instead.

Logan

26 de ene. de 2016

My experience at Russ Darrow was amazing. I have been a repeat lead at Russ Darrow The sales personnel took their time to go through things with us I was happy with my encounter with Russ Darrow This car dealership provided very good customer services.

Abigail

19 de ene. de 2016

This is the second car that I have leased from Russ Darrow I was suggested here by many people They were quite helpful through the whole process of picking out the van I ended up getting. Appreciate it very much for the excellent services. I had a perfect encounter and will continue to recommend Russ Darrow

regardless

15 de ene. de 2016

I got the auto I wanted but was very disappointed with the process. The dealership refused to negotiate on their price and my trade in. Their response, "we monitor the on line the prices of our competition and will match or beat them on comparable offer". Fair enough, but why didn't that apply to my trade in?

Lily

14 de ene. de 2016

It's usually a pain buying an auto from a car lot they had the ability to reply to any or all of my inquires in regards to the sports car that is new their outstanding service aided us get an excellent car that is brand new the best possible expenses. I have already been taking my car there for service for years

Jeff K

6 de ene. de 2016

We had a great experience w/ Russ Darrow. Trent really listened to what it was that we were looking for and was able to place us in the perfect vehicle for our needs. The whole staff was a pleasure to deal with.

DanG

3 de ene. de 2016

Worst Honda dealer in the Milwaukee area. They advertise $25 gift card on their website for a test drive. After I test drove, the next day I called the salesman back about the gift card. He said it comes directly from the corporate. It has been 8 weeks now, no gift card. Fraudsters!Their service department sucks too. I once went for oil change. They advertise that they top off the fluid levels too. Before I drove the car away after the oil change, I double checked with the service guy if he has topped off the windshield wiper fluid. He said he did. On my way back, when I tried using the fluid, it was empty. What a cheat! Stay away from these cheats. Your hard earned money deserves a better dealer.

Natalie

2 de ene. de 2016

Victor was an excellent sales representative. I came into the dealership just to browse and ended up leaving with a brand new car that I love. He worked hard and diligently in order to get my car payment within the price I was looking for and went above and beyond to work with finance to get my loan approved for the exact car that I wanted. This was my first experience with Russ Darrow and it was a great one. The facilities in the used car area could definitely use some updating but we were told that the facility would be moving to a new location. Overall, this was a great experience and I really appreciated the hard work of Victor and other staff members to help me get into the vehicle that I wanted!

Darius

21 de dic. de 2015

This is the second car that I have leased from Russ Darrow the sales staff at Russ Darrow are very personable the sales manager, got us the price and option package we were looking for. I was happy with my experience with Russ Darrow This dealership provided great customer service.

Emily

14 de dic. de 2015

We had a great experience. Trent really listened to what it was that we were looking for and found us the perfect car and a great deal.

Horacio

14 de dic. de 2015

This is my second time buying a car I was recommended here by many people I feel like we got a very good price. What great service from these guys, a true first rate dealer!

Suzann

8 de dic. de 2015

My experience at Russ Darrow was amazing. You really took your time with us. Based on what I told them I was looking for they found the perfect car for me! We were in and out! Great service with great pricing

Brianne

30 de nov. de 2015

We arrived to Russ Darrow looking for a car or truck Russ Darrow went above and beyond to aid this option truly know about cars Thank you quite definitely when it comes to great service. I had a great experience and certainly will continue steadily to recommend Russ Darrow

Kindheart1!

28 de nov. de 2015

Arron Moran was the best sales man he was fast and kind, and got our payments cheaper for me as well. Hey Arron you rock.

Kristin

27 de nov. de 2015

Absolute disappointment. Arrived to the dealership and had a VIP appt with Josh. He seemed as though he hadn't even heard my name before that second. Then told the specific car I drove 1.5 hours for had sold the night prior. I even confirmed the car I was coming for was still there before leaving my house. If that was a tactic to get me in the door I am disgusted. First response was that there is one in Chicago that I wanted. Or I can take the 1 white model they have at the dealership...oh and they slapped on $10k in unnecessary options to an already fully loaded vehicle while failing to mention any of that on the listing online. I've had bad car buying experiences before but this was the worst hands down. When we asked how we could get our hands on the color we wanted thru them the question was avoided and we walked out without thinking twice about if we made the right decision or not. If that was "VIP" service I'd hate to see how a regular customer is treated.

Mike

25 de nov. de 2015

My wife Karen and I had a comfortable and no stress buying experience at Russ Darrow Honda. Sales and Leasing Specialist Douglas Johnson is very friendly and knowledgeable. He is very detail oriented and provided us with exceptional customer service. Thanks Douglas! We will certainly refer our friends and family to Douglas and The Russ Darrow Honda team. Mike

Annita

24 de nov. de 2015

We were very satisfied with our experience at Russ Darrow They helped us have the right price and financing The people at the dealership were very nice also it was so quick. I highly recommend the guys at Russ Darrow for your next vehicle.

Snowdog

22 de nov. de 2015

We have been taking our cars to the Russ Darrow repair shop for years and they have always been great - fair pricing, reliable repairs/maintenance, and excellent customer service. We always appreciate Ruby at the check-in counter! Recently we purchased 2 Honda Civics from Russ Darrow Honda - once again, terrific service! Thanks to our salesman, Terry, and the business manager, Scott for a smooth purchase! We are loving our CRV and 2 Civics!

Mayerfan

13 de nov. de 2015

I was interested in a car, and even though I lived two hours away, they did everything they could to help me out!

Hocks4103

11 de nov. de 2015

This is the second Honda CRV we purchased at Russ Darrow and each time we were very pleased with the sales staff and the efficient way the paper signing was handled. We have had four Honda CRVs and also have been very pleased with their service department. Without a doubt I would recommend Russ Darrow Honda to family and friends.

Traci

10 de nov. de 2015

I will be very satisfied with my experience at Russ Darrow what a wonderful and fun experience we had I have been taking my car there for service for many years many thanks for the great customer service

Mike B

9 de nov. de 2015

I hate the car buying process and all of it's drama. None of that happens with Lesia Matthis at Russ Darrow Honda. She listens, she's fun, and she knows the business and its products.

Shaquana

3 de nov. de 2015

I happened to be in search of a newer car for my loved ones I have been a repeat customer at Russ Darrow they had the actual car we now have been in search of Great crew! Thanks guys!

Eliz

3 de nov. de 2015

My experience at Russ Darrow was amazing. My spouce and I had a great experience at Russ Darrow excellent sales team from start to finish Their ideal service aided us get a good motor vehicle at the perfect possible terms.

Felisha

27 de oct. de 2015

My experience at Russ Darrow was amazing. I experienced not financed a car or truck or purchased from a dealership for a long period i am going back to Russ Darrow in the future Based on the things I told them I became shopping for they found the most perfect car in my situation!

Tyree

20 de oct. de 2015

I happened to be very pleased with the service at Russ Darrow. I have been a repeat customer at Russ Darrow I Absolutely love my car!! Thank you Russ Darrow excellent sales force from beginning to end

Dolores Simpson

20 de oct. de 2015

We recently bought a new vehicle at Russ Darrow and it was the best experience we have ever had buying a car. The staff was easy to work with and not pushy at all. We were very pleased with what they gave us for a trade in on our old vehicle as well as the price of the new one.

Maureen

17 de oct. de 2015

I found the van I wanted on Cars.com & emailed Russ Darrow on Brown Deer Road. Jennifer Hodge emailed back saying the van would be ready for a test drive & I'd be greeted by the manager when I got there. Neither of these happened. I did meet Ken Williams in the parking lot. It took him a while to find the van I had come to see. He was nice when I took it for a test drive & later when my husband came back with me to buy it. Mike was a little edgy during the sales process but Dustin was down right rude! I got up & left while my husband finished the paperwork with Dustin. Mike was not happy that we didn't want the extended warranty & Dustin was obnoxious about it & was YELLING at me that the vehicle I had just bought with my hard earned money could fall apart on the way out of the parking lot. I was given coupons for free oil changes but Dustin said they weren't any good because the van I got used a different kind of oil! The showroom was also dirty with old water bottles & garbage on the floor along the side of the desk. I got the vehicle I wanted but I hope never to have to back there again.

Alan Polan

15 de oct. de 2015

I recently leased a 2015 Honda Accord from Russ Darrow. Russ Darrow gave me the best lease rate in town. My wife and I were so happy with the price and service received at Russ Darrow by George Matthews and his staff that we decided to purchase a used 2014 Chevrolet Mallibu LTZ a few weeks later for our daughter. Again, very happy with the agreed upon price and customer service. I will be recommending Russ Darrow Honda to my friends and family going forward

Basil

13 de oct. de 2015

My experience at Russ Darrow was amazing. All Questions answered Cordially and Fully The people at the dealership were very nice and it was so quick. What great service from these guys, A true first rate dealer!

Ron S

7 de oct. de 2015

I have dealt with Russ Darrow Honda for many years and their service is excellent. will give a special shout out to Natascia Elliot who is the ultimate in professionalism and helped me with my recent lease..I will be leaving WI and I might just have to come back some day for my next vehicle. R Sontag

sam

5 de oct. de 2015

I have never had a car buying experience as pleasant as this one a pleasure to cope with through the buying that is entire Our sales person was very helpful and experienced in the car. Many thanks for the client service that is fantastic

jim

28 de sep. de 2015

I'm very happy with my experience at Russ Darrow it had been such a pleasure working with all the known members at the dealership. Extremely precise and clear in explaining us the insurance that is various plus in quickly doing the paperwork. The product sales manager got us the choice and price package we were looking for.

Claris

22 de sep. de 2015

My experience at the Russ Darrow Dealership ended up being outstanding. They aided me get a deal that is excellent. We felt extremely comfortable walking away from the dealership. My hubby and I absolutely love my car!! Thank you Russ Darrow

QWERTY1

4 de sep. de 2015

I was given a written quote on a new CR-V by salesman Jonathan Patrick. I confirmed the quote three times by email as the "drive off the lot" price inclusive of everything. Each time Mr. Patrick assured me that the quote he provided was accurate and firm. The day before I was to purchase the vehicle, I received an email saying that his manager, Brian, wanted to speak with me. Brian stated he would not honor the quoted and confirmed price. He said it was too low. He told me he would call me back with his best price. That was two weeks ago and I am still waiting. Stay far away from Russ Darrow Honda; they cannot be trusted.

Bert M

25 de ago. de 2015

Really can not say much wrote asking about a used Toyota van I was interested they had advertised. I asked for some pictures of the inside and more information. I received information all about there finance department and all there options. Still no information about the van, I wrote back twice for more information still have not heard anything back from them.

Cyn, Love to drive

22 de ago. de 2015

I have purchased three vehicles from Russ Darrow Honda. I have always had a positive experience no matter what department of the dealership with which I interacted. I have found the employees to be friendly and willing to help. From Sales to Service I would recommend Russ Darrow Honda without hesitation.

Northlander

8 de ago. de 2015

We live 290 miles away from Russ Darrow Honda and were looking for a hard to find 2016, 2WD Honda HR-V. After failed attempts to locate the vehicle with our local dealer, Russ Darrow Honda came through. Jennifer Hodge communicated with us via internet sales and arranged for the vehicle we wanted to be reserved with a deposit. Lesia Matthis took over from there and gave us an excellent deal, no hassles, and a path to have the vehicle delivered to our doorstep. Jake in the business office arranged all of the paperwork to be talked over via a phone call and delivered, signed by us, and returned. Two professionals drove the vehicle to our door, excellent condition, very friendly. Overall, Russ Darrow Honda, based on our one experience with them, is the epitome of excellent customer service. Though we have a dealer less than an hour away and are not expected to be purchasing a new car in the near future, we would recommend them over our local dealer. Give them a look. It may be worth your while. This has been the best, no hassle, new car purchase we have made. We are very satisfied. They went out of their way.

Northlander

8 de ago. de 2015

We had troubles with our local Honda dealership giving us the "run around" on locating a 2016 2WD Honda HR-V (admittedly difficult to find in this region, i.e., new model, 2WD). We found what we wanted at Russ Darrow Honda's website and contacted Jennifer Hodges about the possibility of reserving and purchasing the vehicle, despite living over 200 miles away.We quickly got to a price that was very competitive via Lesia Matthis, the sales person. But, we were not planning on being in Milwaukee--we had a variety of things going on that prevented us from traveling there. So, we asked if delivery was an option. YES IT WAS!Sight unseen and without a trip to the physical dealership, we were able to sign paperwork via Jake in the business office via express mail and phone. We did plate transfers and the entire purchase this way. Then, Russ Darrow Honda delivered the vehicle TO OUR DOOR in excellent condition, driven by two professionals that were on-time and friendly. Our excellent treatment at Russ Darrow Honda is the epitome of what good customer service everyone should receive when buying a car. We were very pleased; in fact, this was the easiest, most honest, hassle free new car purchase we have ever made. Thank you everyone at Russ Darrow Honda.

TracyMc

5 de ago. de 2015

This was the best staff I have worked with during a car buying process! Not pushy or generic. They really came through to work with my needs and car buying specifics. I have purchased several Hondas from this dealership with a decent level of service.....this time, they were better than average. I am thankful I was able to do business under this group of people. Their sales rep Lesia was stellar to work with!!!

TracyMc

5 de ago. de 2015

This was the best staff I have worked with during a car buying process! Not pushy or generic. They really came through to work with my needs and car buying specifics. I have purchased several Hondas from this dealership with a decent level of service.....this time, they were better than average. I am thankful I was able to do business under this group of people. Their sales rep Lesia was stellar to work with!!!

camarogrl

3 de ago. de 2015

Never called me!!! I have to put in fifty words for this review so this is my review no call no email they must have not wanted my buisness that bad the car was not even sold when I checked ten days later.

LWeb100

29 de jul. de 2015

After 2 weeks of car shopping, I can honestly say that my experience at Russ Darrow Honda was leaps and bounds above the rest. Trent Schuette my sales representative, managed to find the perfect balance between exceptional responsiveness without aggressive/invasive Q&A. When I had a question he was there, as well as others on the team as needed, but while I was contemplating my decision I was not being hounded. And a side note for the women out there who, like me, are buying a car yourself without anyone else involved in the shopping-this is the best experience you will have! None of those invasive inconsequential unnecessary questions that are common while shopping ( you know what I am talking about). I also have to send snaps to Scott Falter who handled all the paperwork. There is a LOT involved in buying a car but he set the perfect pace and we got done in time for me to enjoy my new ride. Thanks Russ Darrow!

mealesshand1990

29 de jul. de 2015

This was one of the most pleasant experiences we have had. They were very accommodating and answered all questions. I am extremely happy with my experience at Russ Darrow Our Salesperson was very helpful and knowledgeable about the car.

Jane4420

28 de jul. de 2015

Spent 4 hours reviewing vehicle and paperwork for the vehicle and was about to buy with cash/check when finance guy handling paperwork said you know the vechicle is not legal to drive in wisconsin- right? No, i did not know that. Idecided to have my mechanic look at it at 9:00 am the next morning. The mechanic told me the issues and the needed parts. We told the guy it would take 2 hours to get the cash and come back. We called when we were at the bank to ask how to make rhe check. The finance guy said hurry there are others looking, then transfered ti sales guy and we tild him we were leaving the bank 20 min estimation we should have estimated 40 but the sales guy saud no problem the other guy has financing and you have cash. We drove straight there went to finance guy he said sales guy had paperwork do we went up to sales. Then the sales person and the manage both approached us and said the just sold it to another guy with cash. They had oked the deal just 20 min before Seriously!!! When i said are you kidding we have been working on this deal since last night and all morning! He said " it is just business". Well it was my time and energy and what i thought was a deal with a trust worthy dealer. Boy was i wrong! Of course they wanted more of my time but only had "crap" to show me or higher priced vehicles. After being treated like that im taking my cash elsewhere because to them it is just business and hopefully they wont get sny snd will consider changing their ways

Brian Elliott

12 de jul. de 2015

All the guys at Russian darrow Justin and Dustin and George these guys did a great job and got us in and out in 2 hours and had a little problem wit the car the next day and they really stepped up and took care of the situation .

KearneyWinklel24

9 de jul. de 2015

This is the second car that I have leased from Russ Darrow They were very accommodating and answered all questions. I Absolutely love my car!! Thank you Russ Darrow The sales staff took their time to go through everything with us

Peter Williams

27 de jun. de 2015

Reviewed websites to see used Honda CR-Vs available in the area. Russ Darrow had the best deal in the Milwaukee area. Went to test drive the vehicle and had a wonderful sales person and great sales process. Walked out the door that evening with a new used CR-V at a great price! Aaron Moreno and his sale manager treated my fair and I ended up with a great deal! Looking forward to testing their service center and hoping that my experience with the service is at least as good as the sales process!

Jon

26 de jun. de 2015

We were given a great e-quote for a new 2016 pilot lx. We confirmed it was in stock, packed up the family and drove there To buy our new car. One problem. , the Car was not actually in stock. Only had ex or higher. When the features were not what we wanted/need the sales women tried selling me on a odyssey no matter how many times I told her I wanted/needed awd. Felt they purposely mislead us to get us in the door. The sales women didn't listen when I told her what our family needed. All around a poor experience. We walked out after 30 minutes of being lied and not listened too

BergerBurpeeb

15 de jun. de 2015

This is my second time buying a car It was such a pleasure dealing with all the members at the dealership. I got the car I wanted. The whole experience was pleasant and professional.

DDK/EEK

3 de jun. de 2015

We were extremely satisfied with a helpful staff at this dealership. We rate them a "10" for spending time with us and making sure we were completely satisfied with our newly leased auto. We will be sure to inform others to seek this dealership when ready to deal on an auto. Thank you for taking care of us.

VMarie

5 de may. de 2015

A fantastic experience. Everyone I dealt with was knowledgeable, courteous and happy; and willingly spent as much time with me as necessary to make sure I was happy with my purchase. I am going into my 10th year with Russ Darrow and I have never had a complaint.

Whitney

4 de may. de 2015

My experience at Russ Darrow was great. I will definitely refer any family and friends to do business with you all, Thank you!;)

WigginAnsar

30 de mar. de 2015

The entire experience itself was produced very simple and rarely free. We are relatively satisfied with buy the book I feel like we got a sufficient income. I told them what I was looking for and they discovered that new car

John H

8 de mar. de 2015

Brian Palenshus at Russ Darrow Honda did a great job. Very positive person. I felt very good about the experience. John H

ralphallowa

2 de feb. de 2015

I was very pleased with the service at Russ Darrow. You actually took some time with me. Based on what I told them I used to be looking for they found the right automobile for me! It really was a good experience.

WL

19 de ene. de 2015

Although all the personnel we dealt with were nice, there was a serious lack of attention to details. We purchased a lease return vehicle and the inside of the car was not cleaned. Obvious coffee spills and other stains/dirt were not taken care of despite the fact I mentioned it twice. The gas tank wasn't filled up. Other dealerships we have purchased or lease from have given us a car with a full tank of gas. Another major concern was the confusing way the purchase price and added warranties were presented. The numbers didn't add up. We finally figured out that the warranty was included in our down payment so it didn't impact the overall purchase price of the car. When asked to remove the warranty, the dealer said they couldn't do that and wouldn't sell us that particular car. I understand that dealerships need to make money, but please be honest with your numbers. Don't tell us a warranty is included in the price, then tack on that price in the paperwork. Just be upfront that in order to purchase the car, and additional warranty is required.

DL

16 de ene. de 2015

I went to pick my new car up today. This would have been my 4th new car bought there since 2010, The sales manager, Josh had made an addition error ($36) on the paper work, and I pointed this out to him since I had my paper work from the previous day with me and the prices he gave me on paper. He admitted making the error, but would not correct it, and told me "I should just honor it". I told him it was not my fault he made the error, and I had paper work in hand outlining the deal we made. His response was, "Ok, we can just reverse everything, and put your plates back on your old car". I called his bluff, and walked out. This dealership lost a sale on a new car over $36, and lost a customer for life! In my opinion, VERY BAD CALL ON THEIR PART.

donovandax

13 de ene. de 2015

My wife was out looking for a newer car Russ Darrow helped us find the car that was perfect we love it! The staff at Russ Darrow helped us every step of the way from walking in to driving off the lot

harpergloria970

5 de ene. de 2015

Everyone at the Russ Darrow Dealership has been very pleasant and helpful. The purchase process was straight forward, and I walked out of the dealership with my new car

davidemiley

1 de ene. de 2015

Service Department rips off customers with INSANE charges! $110 to replace cabin & engine air filters! The parts cost is $10 each, and you can install them in 60 seconds with no tools and no skill!

C&J

29 de dic. de 2014

Our salesman, Aaron was a pleasure to work with. He was patient with our numerous question & has a wonderful sense of humor. However the process of filling out the paperwork with the finance rep was not so enjoyable. It took 3 hours& continuous pressure to finance the vehicle & 5 times to tell them we did not want the warranties or maintenance programs. I was about to call off the whole deal because of it.

Jesusm

26 de dic. de 2014

Recently went to go see a car and the business was great the staff was friendly but i was not notified that the buttons for the A/C and heater did not work until we got there and they said it came as is, i would expect them to fix it or take down the price. Lastly they added guarantee's that i did not want and drove the price up drastically and they did not take it off after i told them. But overall its a good place.

koruw

18 de dic. de 2014

Russ Darrow is definitely the real deal! Thank you for making the car buying experience it was painless, pleasant and most of all hassle free! I strongly Recommend Russ Darrow to friends and family

Kenneth Brown

16 de dic. de 2014

My experience at Russ Darrow Green Bay was incredible. I did not expect to walk out with a newer car i am very very happy. I cant say enough about the staff at Russ Darrow they showed me great customer service

Ken

11 de dic. de 2014

Our salesman Brian, was very helpful the first time we went to the dealership. During the sales process & every time we have returned he has been most helpful in answering our questions. We would recommend to anyone.

Tim

8 de dic. de 2014

We came into Russ Darrow longing for a updated automobile. They gave me plenty of choices i did not grasp I had. I was very impressed! Thanks Russ Darrow.

Erica

4 de dic. de 2014

I was very happy with the service at Russ Darrow. Their honesty and genuine concern for the customer shined through every step of the way. I got a perfect used vehicle I would highly recommend Russ Darrow

Orval

25 de nov. de 2014

The service was fast and excellent, definitely exceeding my expectations. All of the employees I interacted with were courteous and very helpful. The deal went smooth and exactly as I wanted

Marc

18 de nov. de 2014

tires and brakes quick and professional service. came in for new tires, got the 4th for $1 and discount on brakes as well. they also checked for recalls and other things that may need to be done. love coming here for service. keep the coupons coming from the sales department.

Dave

14 de nov. de 2014

RUSS DARROW DOESNT VALUE THE CUSTOMER!! cUSTOMER BEWARE!! They simply don't have customer service, you can only have bad customer service if you actually have it to begin with. Don't expect to much from your Certified Pre-Owned (CPO)purchase. When I called to make sure my CPO 2013 Honda CRV would be ready and was assured it would, imagine my surprise when it was not. Victor the salesman emailed me assuring all would be ready when I arrive. It was supposed to be detailed but when I picked it up it hadn't even been washed, dust on the hood, leaves under the hood and stains still on the inside. I brought that to George the sales managers attention and he says must have been some oversight he'll owe me a detail. Really thats your answer?? What about the quarter tank of gas?? Hey Hondas get good gas mileage (I only made a 210 mile round trip the mileage isn't that good) George says what do you want me to do?? Its to bad the financing was already done and the down payment cleared. But there's only one key?? They additional have keys for purchase only $100. George says CPO program only entitles you to one key (valet key isn't a real second key by the way) To bad the financing is done. George says we gave you all the keys we got back from previous owner. I don't think that's how CPO program is supposed to work?? Hey George where's the code for the three months XM radio for free. George says just give them a call it'll be just fine. George didnt even get out of his chair, he gave me the keys and pointed outside in the general direction of the car and said have a good night and thanks for shopping Darrow Honda. My first stop was up the road to fill the gas tank and put it through a car wash. The car isnow getting detailed at my great personal expense. I came to Honda as we own a 2009 CRV, I came to Darrow because of fair pricing, but I'm never coming back. Anyone can have a good price and Honda's sell themselves, I guess thats Darrow's problem because they don't VALUE THE CUSTOMER AND THE CUSTOMER IS NEVER RIGHT.

Rescued in Waukesha

13 de nov. de 2014

Russ Darrow Honda came to my rescue. I was in a car accident and someone totaled my car. I was pressured by another dealership and was not given all of the information to current incentives and financing offered by Honda. Russ Darrow Honda came through with giving me all of the information I needed to purchase my new Honda CR-V. Thanks to Jeff Zembrosky and the team at Russ Darrow Honda on Brown Deer Road, Milwaukee, Wisconsin. Way to go! ! !

katherine

11 de nov. de 2014

Absolutely a fantastic experience-best salesman I've encountered in years!! I will be recommending to all my friends- Thanks so much Russ Darrow Honda!

David

5 de nov. de 2014

I am extremely happy with my experience at Russ Darrow Their honesty and genuine concern for the customer shined through every step of the way Once again the Russ Darrow team delivered a great deal .

Kamryn

28 de oct. de 2014

I am very happy with my experience at Russ Darrow Honda. Everyone at the Russ Darrow dealership was knowledgeable and informed. The process was smooth and easy. Their service simply went above and beyond

Marissa

22 de oct. de 2014

This was one of the most pleasant experiences we have had. I had not financed a car or purchased from a dealership for a long time I got the car I wanted. Thank you Russ Darrow

Ashlynn Jeffrey

15 de oct. de 2014

This was one of the most pleasant experiences we have had. They were able to answer all of my questions about the car in question I felt very comfortable walking out of the dealership. It was a 10+ service for everyone at Russ Darrow.

ajmiles2007

6 de oct. de 2014

Bought a used SUV on a Saturday: cash. During the test drive I had to wait inside the vehicle 30-45 mins at the gas station while the salesperson refueled. After the test drive, I had to wait in the guest area for 2-3 hours back at the dealership before we completed the purchase. Two days after I pulled off the lot, the Check Engine light came on. #irritated #nothappy

Azucena Talbert

24 de sep. de 2014

Everyone at Russ Darrow did and awesome job! They gave me a lot of options I was very impressed! I would highly recommend Russ Darrow!

Richfield

23 de sep. de 2014

I have been taking my car there for service for ten years ~ and now that I am getting another car. They are my first choice! Great staff! Love the Accord!!

Adina Barnard

18 de sep. de 2014

I had a great experience at Russ Darrow Honda. Nastascia Elliott was a caring and patient sales person very helpful through the whole process of buying the car I ended up getting. I would highly recommend her to anyone buying a Honda. I love my new Honda!

dschwahn59

9 de sep. de 2014

I went in investigate their $6/day Honda Accord lease program. The advertisement was $6/day, 3 years, no money down. I was offered a Honda Civic (less car) $476/month, $4000 down, and 3 years. A far cry from the Less than $200 month (30 days x $6 day = $180, no money down lease they were advertising.I agreed on a Honda Civic $325/month, 4 years, $2000 down. Then they needed 3 personal references, a ton of pay stubs, and my left kidney.Decided I didn't need a car that bad.

Rick Salvhus

8 de sep. de 2014

I drove up there on a holiday with my wife and two girls and tried to buy a car from Demetrious.The car I was looking at had some damage that I told him I would need fixed so he was going to talk to his manager about it.After talking to his manager he came back to us and threw some completely new and higher numbers at us and added on a few things that I doubt they even did so we ended up just walking out.I work full time and go to school full time so I did not have time for games.I ended up going to Heiser Chevrolet and bought a nicer version of what I was trying to buy here without all the games.I would go ANYWHERE ELSE before here.

Denver Williamson

4 de sep. de 2014

Just wanted to take the time to thank you and your team for making Kevin's first car buying experience a GREAT one. He is very happy with his NEW car...Honda Civic!! George and his guys at the Honda Store did a wonderful job of making Kevin feel important and their knowledge was very helpful. Namely: Josh Eynon Sales Manager, Gregg Knoll Sales, and again Mike Graat Business Manager. This is my second time with Mike and as always did a great job. Gregg Knoll did a terrific job of delivering the car.....explained every thing and knew his "Stuff". George and Josh set it all up. A great team effort.

Mary Womack

27 de ago. de 2014

I had a great experience at Russ Darrow Honda. Nastascia Elliott was a caring and patient sales person. I would highly recommend her to anyone buying a Honda. I love my new Honda!

Gosnell

20 de ago. de 2014

I had a great experience at Russ Darrow Honda. Nastascia Elliott was a caring and patient sales person. I would highly recommend her to anyone buying a Honda. I love my new Honda!

Tanya Richey

12 de ago. de 2014

We came in on the Honda Civic special, Nastascia was excellent, she knew the vehicles well and showed us the Civic and Accord. The General Manager, George Matthews was personally involved in our deal and made sure that we were comfortable with everything and in the price range we requested. Nick in the finance department also did an excellent job. We would highly recommend this dealership to anyone interested in a new or used vehicle. They have fabulous customer service in the sales and service areas.

Rick

5 de ago. de 2014

Prompt attention, easy to schedule appointment online. Nice to have service hours on Saturday's thank you!

Karen

30 de jul. de 2014

Excellent sales support from our salesman . No pressure, good price and excellent experience as usual.

Bill & Bonnie

14 de jul. de 2014

Being owners of another Honda, we are well aware of the quality of the vehicles and we knew what we wanted when we entered the car dealership. But it had been seven years since having a buying experience. Jeff Z. welcomed us warmly and patiently went through all the bells and whistles of the new Honda in which we were interested. He was extremely thorough in explaining everything, including options and maintenance programs. The Darrow price was in line with the other dealerships in the area, but since our auto maintenance is also done there, we were glad to be able to also buy our new vehicle there. Justin, the sales manager, made the actual purchase pretty painless. As a side note, every time we entered the dealership, all of the staff greeted us in a most friendly manner.

Ryan

9 de jul. de 2014

very accommodating and answered all questions. Offered to let us take the car overnight to get a better feel for it thank you!.

Angie

3 de jul. de 2014

I came into the Brown Deer Honda location looking to buy my first car and was really nervous. When I walked through the door everyone was so friendly and willing to help me get the best car. I ended up having Jake Wittke help me and I'm so glad that he was the one to help me buy my car. He was so friendly, funny, and made me less scared about such a huge purchase. If you ever are looking to buy a car, I would HIGHLY recommend asking for Jake!

Spdsk8er

18 de jun. de 2014

I had a great experience buying my new Honda from Russ Darrow Honda. Mike Tuler was friendly, professional and willing to work with us on price, trade-in and financing. Thank you for a great experience

Angie

17 de jun. de 2014

I came into the Brown Deer Honda location looking to buy my first car and was really nervous. When I walked through the door everyone was so friendly and willing to help me get the best car. I ended up having Jake Wittke help me and I'm so glad that he was the one to help me buy my car. He was so friendly, funny, and made me less scared about such a huge purchase. If you ever are looking to buy a car, I would HIGHLY recommend asking for Jake!

Donna

12 de jun. de 2014

I had a very good experience. They helped me find a vehicle that I like and fit with the kind of payment a month I needed. Thanks!

Robert

4 de jun. de 2014

Well i have to say that this was the best experience i ever had buying a car,thank you so much ,i will certainly refer anyone i know to Russ Darrow

Gardner

29 de may. de 2014

My Sales person was great and I would buy from here again and again very great caring and hard working

SadSoFar

29 de may. de 2014

I just purchased a used truck. On the test drive I heard a noise and suspected a u-joint or bearing. Used car manager insisted it was "road noise" from the new tire. I decided to purchase anyway because it was priced right. During the process they really pushed an extended warranty ($2400 for 36 months) which I declined. They REALLY pushed the warranty offering it for slightly less for 24 months and then less for 12 months and then "at cost of $800" for 12 months. I still declined knowing I was buying it as-is although I wondered if they actually knew more than they led on with the noise. Before I drove 60 miles the "road noise" has gotten almost constant and really annoying. I brought it to my mechanic in Michigan immediately. We have so far discovered a bend left rear axle and wonder what is happening in the rear differential as a result of this bent axle. Would this bent axle have been covered by their warranty? Probably not because it would be deemed "abuse" and anything associated with it would likely not have been covered either. Summary - if you are buying used and they are pushing their warranty, beware!

greg

21 de may. de 2014

Thanks for all your help and thank you so very much for getting me a good deal. Awsome team to work with

Tina

14 de may. de 2014

very patient and worked with us to help us out Great crew! Thanks guys!

josh

7 de may. de 2014

helped us to test drive and look at a variety of different vehicles. really tries to understand your needs as an individual and in many different aspects of buying a car.

gcooper

3 de may. de 2014

was looking for a newer car they gave me a lot of options and I got the car I wanted. first rate dealer

Eifolla

30 de abr. de 2014

Thank you, for the great customer service I received during the purchase of our vehicle. You really took your time with us very impressed

Brian

27 de abr. de 2014

Salesman was helpful, when he couldn't answer a question I had, he found out. The sales process is typical. Everyone was pleasant

Linda

22 de abr. de 2014

the sales staff at russ darrow are very personable and answered all questions!

Randy Gromowski

21 de abr. de 2014

This is the first time I purchased a Honda. The team at Russ Darrow Honda was great to work with. They are personable, courteous, and very helpful.

Wayne

15 de abr. de 2014

I was so impressed with his customer service that I brought my wife in the following business day and was able to put her in the exact car that she wanted. The whole sales staff was excellent in both sales and financing tansactions

Chyral

15 de abr. de 2014

This is the 3rd Honda I have leased with Russ Darrow Honda. I always get the best care when I go to Russ Darrow. The sales and finance department work very hard to get a deal that works for my budget. I always bring my car back to Russ Darrow for all my maintenance because I trust that they are doing good work.

Andrew

9 de abr. de 2014

extremely personable and the entire staff was courteous and helpful. Never over-bearing. thank you russ darrow honda

Michelle

2 de abr. de 2014

walked in today for oil change and walked out with a brand new car.. they did everything they could do to get us in the new car with a lower payemnt than we were paying.

Dan

2 de abr. de 2014

My wife and I just completed our third car leasing experience at Russ Darrow. There's a reason we have been there three times; each experience has been great! Our salesperson this time (and the other times) was a pleasure to work with, the dealership facility is very nice, and of course Honda vehicles are fantastic. I would recommend Russ Darrow without hesitation!

Sharon

29 de mar. de 2014

Mike Tuler was easy to work with, knew his product and gave us several options to work with. He went out of his way to get what we wanted, no pressure.

Wife Loves White

27 de mar. de 2014

We had an excellent buying experience at Russ Darrow Honda. They went out of their way to get what we wanted at the right price.

Sherry

27 de mar. de 2014

helped us to decide what we wanted from what we told him we were looking for and went above and beyond to help us feel comfortable and at ease with our decision. very happy with our choice

Accordfan

17 de mar. de 2014

Overall a great experience. Sales people were all friendly and professional. Selection of vehicles is sufficient. Get the internet pricing for a no haggling experience and to make the process go quicker. Facilities are clean and well kept. Only issue is the parking lot is small and cramped. Would buy there again.

Steve

14 de mar. de 2014

This was the third Honda my wife and I have gotten from Russ Darrow. We have been pleased all 3 times with the service and will return for our next car in 3 years.

Bryan

13 de mar. de 2014

talked to me like a real person wanting me to happy with the car, never really trying to sell it. If I had a question they answered it, Very friendly.

Eric

5 de mar. de 2014

Had a blast. my time spent here went very smoothly and our every need was met with speed and care. very friendly, funny and most of all very helpful. we really enjoyed our time here.

Berg.SamuelG

2 de mar. de 2014

Russ Darrow Honda went above and beyond with helping me find a new vehicle that fits me and one that I could finance comfortably. Thank you Russ Darrow Honda!

William Soderbeck

2 de mar. de 2014

I have purchased 3 new Honda vehicles in the last 10 years for my wife and I. I have done internet searches and met with sales representatives from all the major dealerships in the Milwaukee area. All of my purchases were at the Russ Darrow dealership. Josh Eynon and Mike Tuler are the sales representatives that gave me the best price and best service without any pressure. Great service and the best prices, I will be back to Russ Darrow to buy my next new Honda!

McLaughlinBad

27 de feb. de 2014

everyone that worked with me really listened to what I was looking for in a vehilce hey eventually found the perfect car for me. thank you to everyone at russ daRROW !

chadharrold

26 de feb. de 2014

I came in to help my sister in law buy a car that she needed desperately for her and her kids. We were met with kind smiles and a professional enthusiasm, that I consider top notch!

lovetowrite84

23 de feb. de 2014

I did not have good experience with the team; internet price does not match in store price. Confirm the price before driving to the dealership.

Lizzy

20 de feb. de 2014

this is my 4th car from russ darrow and im sure there will be another 4 down the road,so if anyone out there is looking for an outstanding and honest salesmen then you need to go to russ darrow

Veronica

12 de feb. de 2014

our sales person was very friendly and anwered all of my questions

Kelli

4 de feb. de 2014

I enjoyed my experience today. They he helped me with exactly what I needed. It was fast and done right. I will highly reccommend Russ Darrow for other car buyers.

Karen

30 de ene. de 2014

we came into buy our second vehicle very nice helped us through it all. This is the second car we have bought very happy. any futher purchases we would gladly come back

Jeffrey

23 de ene. de 2014

I was very happy to buy a new honda. the sales staff was very helpful with everything, they made it work for me. Thank you.

Larry

16 de ene. de 2014

I do a lot of research before purchasing a new car so that I know what I will be willing to pay for a purchase or lease. Typically I will need to haggle and spend an entire day to get close to this price. This was not the case I actually got a lower price than I originally researched without having to haggle at all

Carol

12 de ene. de 2014

Nancy has been my car salesperson for about 8 years now. She has leased me several cars throughout this time and recently sold me the last one I leased. She always makes sure I'm getting what I want and that I walk away a happy camper. Nancy goes above and beyond to keep her customers satisfied for any car needs that may develop after the buying process, too. I highly recommend her! You can count on "Fancy Nancy!"

Robin

11 de ene. de 2014

I found the best salesman at Russ Darrow Honda. He was extremely knowledgable and thorough at showing me the CRV, one of the many SUV's I considered at first. He genuinely believed in Hondas and it was obvious that he was proud to show me the product. He kept in touch with me for months but was not at all pushy as I was trying to make my decision. With a little extra research, I learned that Hondas really are a great product. I purchased the CRV and could not be happier with the car or the experience I had buying it.

Jonny

8 de ene. de 2014

5 Stars ... Excellent Vehicle, Ease of Deal, Sales and Finance Staff. All Questions answered Cordially and Fully. Thank You !

sam

2 de ene. de 2014

We were looking for a second car to get around town, the beach and the golf course. Thanks to our salesperson We would use this dealership again and would recommend to family

creilly

6 de dic. de 2013

felt it was a wonderful experience. This is our second purchase at this location. We travel 20 miles because they have the the largest selection of cars

maggy

6 de dic. de 2013

This was my first time purchasing a new vehicle and the service was fantastic. welcomed my family and made the car buying process enjoyable

alex

5 de dic. de 2013

I would recommend this dealership to anyone. The process was made a lot less stressful and time-consuming than other experiences I have had.

josh

5 de dic. de 2013

My husband and I are very happy with the service here at Russ Darrow very friendly and helpful in finding the right type of vehical for us, I recomend any one to come to this place

sam

5 de dic. de 2013

The entire process was as painless as buying a used car can be. Everyone was friendly and we felt no pressure to buy any additional services etc. . We would certainly do business with them again

Cindy

26 de nov. de 2013

Fast, Friendly, and efficient. Will buy my next car here again! I got a great deal on a new honda civic i love russ darrow

feeling ripped off

21 de nov. de 2013

READ EVERY WORD OF EVERYTHING THEY HAVE SIGN. THEY WILL CHANGE STUFF AS THEY HAVE YOU SIGNING. VERY SHADY

Susan

20 de nov. de 2013

Mike our lease agent was so kind, patient and helpful. He has followed up with us and appreciate his help. The gentlemen at the front desk also helped and was very friendly from the first minute we stepped in the front doors.

alex

14 de nov. de 2013

service team was thorough which did make getting the car take a little longer but overall was a great experience

TMF

10 de nov. de 2013

We made an appointment on a Friday to see a car first thing the next morning on Saturday. We had to drive 45 minutes to get to this dealer. When we go there at the exact time we had the appointment we were told the person we were supposed to meet with was out on a test drive. Then when we asked to see the car while we were waiting, they told us that car had been transferred to the Madison store the night before. We asked them to get it back for us. Then they told us that actually it had been sold. Just a pack a of lies to get us in the door. I'm not sure that car ever existed. We left and would never go back.

Elanore

6 de nov. de 2013

I love coming to Russ Darrow Honda they always treat me like family every time

Gwyn

30 de oct. de 2013

very accomodating. He was able to provide a deal that fit my price range even when the initial pricing was much higher than expected. Thank you

James

23 de oct. de 2013

i always get top notch service ... I love bring my vehicles here

Calvin

17 de oct. de 2013

You should definently bring your vehicle here for service they did a great job as always

Unsatisfied

3 de oct. de 2013

Wow, I cannot believe Honda will put their name on this dealership. Very shady things seem to be going on here. When we arrived, we asked to see a specific car that we had seen online. When they pulled it up for us to test drive, it was not the same car. They tried to ack like it was but when we called them on it they acted like it was a mistake. They then told us that the car we came to see was no longer available. After reading other reviews of cars being listed online and then not being there, I think it's a gimmick for them to get you into their dealership. These cars probably don't exist. Also, as others have mentioned, they are only willing to deal a few hundred off the asking price so do not expect them to be open to anything else you may offer. Im actually glad they didnt take our offer so that we could take our business to a teputable dealership. Please be warned-this is a shady dealer.

lawrence22

21 de sep. de 2013

when i took my car to them i ask her to cover the seats by the mechanic repairing my car she said they would . when i went to pick up my new 2013 pilot the drivers seat was dirty with ground in dirt on a new leather seat the mechanic did not even cover the seat at all . the dealer ship does not even respect you as a customer, to even do good work. when i drove my car home the engine was making noise after they worked on it they said it was fixed !!. and they scratched the drivers inner door and they did not even put the proper amount of power steering fluted in it it was low i had to fill it after the repair when i got home i could smell engine coolant when i took it to the dealer it was for a engine recall to replace the engine lower block .. i called the serves manger about it when i got home and he said if i don't like there work i could always take it another dealer to get it fixed he told me when i bought the car i did not even buy it from them and why should then treat me special they don't even stand behind what they did if i would have know this before how they treat customer i would not have taken it there!!!. i would not trusted them with my brand new car .. i hope this will help others when they think of trusting this dealer ship to work on there car !!!..

Vantasselmid

11 de sep. de 2013

I love bring my car here they have very nice people , very fast service, and a great waiting room with popcorn and soda:) Thank You Russ Darrow

Kellie14

9 de ago. de 2013

I highly recommend that no one consider Russ Darrow Honda to purchase a vehicle from. I visited the lot on a Saturday to see a 2012 Honda Civic. After much consideration, I went back to the dealership on Tuesday looking to purchase the vehicle. I brought my Dad along, as I had gotten a "snake oil salesman" vibe from the used car manager and did not want to be taken advantage of. The car had several scratches, burn holes on the driver seat, and scratches on the interior, and was not in the best shape for a year old car. I pointed out these concerns to the manager In hopes of receiving a fair price for the car. He insisted he could not go under a certain price for the vehicle, I said I was not interested then and left.20 minutes later I receive a call from the dealership, saying they agree to my asking price for the car. I returned to the dealership, and waited over an hour as they did finance. When they returned with the pricing information, I was shocked to see they were attempting to add on over 400 dollars in "dealer fees". It quickly became apparent to me that they had hoped to separate my Dad and I, thinking I wouldn't notice the extra charges, and in turn they would get the price they wanted for the car. I refused to pay the dealer fees. That is when they brought a menagerie of employees over, who had all conveniently "recently bought a car from the dealership and had to pay the fees as well". Highly convenient that everyone working there had JUST bought a car! It finally got to the used car sales manager, who came and insisted he could not cut the dealer fee. I then asked for him to lower the price of my car by the amount of the dealer fee and then I would pay it. He said it was entirely not possible. I informed him I was going to walk away from the deal then. He then told me that I would need to walk then, threw the deal papers on the table in front of me, and stormed off. No handshake, thank you for stopping in, or anything.I really wanted the car, so if he would have ended the meeting in an appropriate manner, I would have waited for their call the next day. I was sure they would call to offer me a lower price as they apparently love playing the pricing game at this dealership. However, the manager was a despicable man and I would never give him a penny of my hard earned money. It sickens me to think of the uninformed people this dealership has swindled out of their hard earned cash.The best part was when they called me the next day, offering to waive the fees. I simply informed me at I had already bought the same car at Wilde Honda. It was a great experience, and if you are looking for a Honda, go to Wilde! They will treat you with the respect you deserve.

Bill

9 de ago. de 2013

They helped my wife with all the stuff we needed done to our car thank you russ darrow

Melissa

2 de ago. de 2013

DO NOT GO HERE! My husband and I settled on a car after numerous phone calls with a salesperson there. We were then told to come in and look at it. We immediately went and by the time we got there there was no record of the car, someone had boughten it weeks ago. We eventually decided on another and have had nothing but problems with the sales lady, managers, service, etc. after getting the car home we noticed some scratches on the passenger side Nd a pretty severe dent, that was NOT on the car when we signed papers. we took it back and they refused to do anything anout it. BUYER BEWARE!!! If I could return the car I would just because these people are so rude and not helpful!!!!

Daniel J

31 de jul. de 2013

phenominal job comminicating all of the features of my new honda. Spent a great deal of time showing various vehicles and thoroughly answering all of our questions. worked extremely hard to find us the best value.

Julie A

25 de jul. de 2013

THE SERVICE DEPARTMENT DOES GREAT WORK. THE STAFF IS VERY KNOWLEDGEABLE AND HELPFUL

Josh D

18 de jul. de 2013

it was a 10+ service, the people were very nice and it was so quick. I was happy!

Tom

10 de jul. de 2013

Excellent company to work with. was very knowledgeable and efficient! We also appreciated how friendly they were.

Holly

3 de jul. de 2013

was very friendly and professional. wasn't pushy and made our car purchase an enjoyable experience.

Michael

26 de jun. de 2013

honest and fair and they made things will happen. thank you !!!

Stephanie

19 de jun. de 2013

Walter was an awesome salesperson! He was very helpful every step of the way! The car detailing crew could have done a better job with cleaning out the car and getting rid of random articles in the car. Also, we expected that the car would come with 2 keys but it only came with one after our purchase. We do appreciate tht they provided us with a discount on purchasing another key, but would have loved to know this in the beginning of the process.

lisa

12 de jun. de 2013

extremely impressed and extremely HAPPY! I was so sure walking into the Russ Darrow Honda dealership on Brown Deer Rd., would result in utter let-down and disappointment. To my surprise, my experience was a complete success! Not only was the welcoming staff professional, friendly and moved with urgency, but my sales experience was Great and I got the car I had dreamed of, literally! I am pleased and excited to say that not all dealerships are the same and I can speak from experience as I have driven 3 Hondas and I'm on my 4th. I stuck with one dealership for many years and decided to break the mold and visit Russ Darrow Honda and I'll continue to stay with Russ Darrow Honda! I could go on and on about my experience but take it from me, do yourself a favor and go visit and see for yourself.

Anthony j nesbitt

8 de jun. de 2013

My wife and I drove from lombard il to the dealer after being contacted by Internet sales. We made an appointment to view a vehicle and where told the vehicle was on hold. when we arrived at the dealer the vehicle we were going to buy was not as described and was actually sold . After talking to the manager all he could say was that the Internet salesman would be fired. as I sat there, I felt like really really that is what you tell a customer. this dealer and its group are bad very bad and very poor in theer customer service department. we were amazed at our service until we took the two hour ride to be let down. I guess that Is how sales are handled at the Russ Darrow group.

Tonynesbitt

7 de jun. de 2013

My wife and I drove from lombard il to the dealer after being contacted by Internet sales. We made an appointment to view a vehicle and where told the vehicle was on hold. when we arrived at the dealer the vehicle we were going to buy was not as described and was actually sold . After talking to the manager all he could say was that the Internet salesman would be fired. as I sat there, I felt like really really that is what you tell a customer. this dealer and its group are bad very bad and very poor in theer customer service department. we were amazed at our service until we took the two hour ride to be let down. I guess that Is how sales are handled at the Russ Darrow group.

Judy

5 de jun. de 2013

5 Stars for the service department at Russ Darrow honda.... thank you guys!!!

Barb

29 de may. de 2013

Great job! I will continue to come back to Russ Darrow Honda!

Frank

27 de may. de 2013

I went to this dealer to look at certified Pilots. Not only was the one that I called about before I drove out not there and hour later. But they continued to lie about the price on anything I looked at. After a test drive they quoted me a price of 26500 on a 2012 pilot as the lowest he could go, the price on cars.com for the same pilot was 25300. When I told him that the advertised price online was 1000 less, he said, "For Real? oh no man that is a different car, I already sold it" . At that point took the key tag and showed him that the lot number was exactly the same. He didnt know what to say and needless to say I did not buy a car from him. Not only that but the pilot that I drove only had a clunky front end like a ball joint or tierod going out, the dealer said "Oh dont worry, this is a certified Honda, we'll fix that" , shouldn't a certified honda already be fixed before it goes out on the lot? Steer clear of this dealer, there are other honda dealers in Milw, go to them all and decide for yourself.

Jim

22 de may. de 2013

Just wanted to take the time to thank you and your team for making Kevin's first car buying experience a GREAT one. He is very happy with his NEW car...Honda Civic!! George and his guys at the Honda Store did a wonderful job of making Kevin feel important and their knowledge was very helpful. Namely: Josh Eynon Sales Manager, Gregg Knoll Sales, and again Mike Graat Business Manager. This is my second time with Mike and as always did a great job. Gregg Knoll did a terrific job of delivering the car.....explained every thing and knew his "Stuff". George and Josh set it all up. A great team effort.

Ellen

15 de may. de 2013

5 stars for the service department at Russ Darrow honda thank you!!

cbrisk14

9 de may. de 2013

Absolutely horrible experience. I called one day at 4:00 pm to see if a certain vehicle was still on the lot and the people there confirmed it still was. Mind you I was driving over an hour and a half to Milwaukee to see this specific vehicle. When I arrived there at 6:30, the car was not there, in fact it was sold the night prior to me getting there. They then tried selling me other cars I was not interested in (different year, model, etc). I will never go to this Russ Darrow or any other ever again. Worst experience ever.

Mark

8 de may. de 2013

Bought a used vehicle from Russ' Honda dealership on Brown Deer Road. The salesperson and manager seemed nice until after I closed on the transaction. After that, when faced with the truth that they had sold me a lemon, the sales manager did everything he could to avoid me and deny legitimate facts. Too bad Russ Jr. employs him. Good thing other dealerships take a different approach.

Kathleen

8 de may. de 2013

Russ Darrow Honda provided me with a great experience! thank you

pramodchhabria

5 de may. de 2013

We had a very very terrible experience with this dealer. The sheer waste of time that you made us go through was apalling. We had an internet quote of 26696 from you on 2013 CRV EX-L. We reach there, and after waiting, we are finally taken for a test drive. All good till then.Then we come back and wait a long time, only to be told that the sales manager Mike whom we had been exchanging mails through the day had left for the day. This, after we had been asking to meet Mike over phone, email and on reaching there!One of their salesperson Jake comes up with one exorbitant quote. When we question him about the email quote, he claims that the quote included some military discount, etc. Why would you provide someone with a quote with military discount without first checking if the person was from military? In my mail, I had also asked if the quote included everything, except the regular title, tax, etc, and the sales manager had confirmed. So was that quote to just lure us into the showroom, and then give us a higher price and hope that we bite? The salesperson Jake said that he was not aware of the emails, however he had the email quote. Seriously??!This was not the end. So Mr Jake asks us to show him if we had a better quote and he would beat that. We show at least couple of quotes on our phones. He starts questioning the validity of those quotes..remarks like" I donot know what these are?" I cannot stress more on this, these are not only people with clearly questionable ethics, these are folks who are not able to even admit their mistakes, even when they are staring them in the face. So Mr Jake goes back and comes back and tells us , and very rudely at that, that that's the best price we can get. So all his tall claims of seeing our lesser quote and beating that just went into thin air.To recap, here's the impression I have for your dealer, and I will post this in all relevant forums so that others can benefit from our experience:1) Terrible Terrible Customer Experience and Waste of Time2) Luring Customers with lower quotes, and then when the customer comes, quote a higher price, and say that the earlier quote had preconditions. None of the preconditions are of course mentioned in the email3) Bad attitude of the salesman, who pretend to feign ignorance of quotes already given. If a dealership claims to not know the conversation chains and the quotes that they put for their customers, nothing speaks worse of their lack of selling skills4) the MOST IMPORTANT : Basic honesty Despite claiming that this dealership will beat all other prices, refuse to acknowledge the price, even when displayed in a smart phone!We hope that they donot continue to serve such a bad experience to people who come to buy cars from them!! And that they not only learn to agree and correct their mistakes, but also correct their attitude to potential buyers.Oh, one more thing! We were asked in an extremely impersonal curt email which actually bordered on rude, on why we are not buying the car. Of course, we sent the above details, and voila, no further response from Mike, the "sales" manager.

billy

1 de may. de 2013

Thanks for the car wash after the ecxcellent service work!

dda1

30 de abr. de 2013

I went there a week back to buy a used Honda accord. I was interested in their 2011 Honda Accord SE and 2009 Honda accord EX-L.Booked an appointment and went there. The person with whom I booked the appointment was no where to be seen . So had to take another sales person assistance. I explained my preferences. Then this sales person started going back and forth to speak with his manager(Dean). After few mins he informed that some other customer has put a hold on 2011 Honda Accord SE. Now the sales manager(Dean) asked me to either match or beat the offer made by the other customer(as if it is an auction). So I opted to look at 2009 Honda accord EX-L and test drove the 2009 Honda accord EX-L. I liked the car but couldn't agree on the price(with Dean Sales manager) and returned.A week after, I called them to check if the car is still available and made the same offer again. Dean(Sales manager) said the car is still available and that he would accept the offer that I made. So I booked the appointment at 06:30 PM on Monday. I called him(Dean) 4 times (from Monday morning to 2 hours before we started to their place) to check if the car is really available. I stay around 100 miles from this dealer and so wanted to make sure that the car is still available. Each time I called him he told me that the car is available. Then I questioned him why has it been removed from their website(asked the same question every time I called in). The last time I called him he said someone has put some advance on it and so the listing was removed from their website. But since they couldn't secure finance to him. Believing his words I went there. The same sales person(name unknown) assisted us this time too. We told him were are here to buy the 2009 Honda accord EX-L. This is where all the drama has begun.This sales person again started going back and forth to his manager(Dean) and finally comes back and says that they have sold it just 30 mins back ..lol.Are you kidding? I read reviews that dealers bait and switch. But this was my first direct experience. This dealer is such a liar. Dean was not even sorry for baiting me. And the sales person who assisted me just kept on saying that it wasn't him whom I called all the day. Now that baiting is done. They started to switch..Then this guy started saying why dont you look at other cars..afterall you have come from a place which is 100 miles away. I still cant digest the fact how can they cheat people for their business.

carol orlando

30 de abr. de 2013

Just went to Darrow Honda, walked the lot then went into the showroom, not one salesperson approached me, I will go to David Hobbs for my new car

LINDA

23 de abr. de 2013

I will be back for service and will consider this dealership when my husband is looking for a car in the future.

DIANA

16 de abr. de 2013

very helpful with the options they presented to us. they kept me posted throughout the process and fed us

Westergard

2 de abr. de 2013

Thanks to the wonder service & sales reps at Russ Darrow Honda dealership especially Ms Nancy D and Mr. Michael Great.. they are the best......Please honor them as two of the best............God Bless them both.....

Berndt

2 de abr. de 2013

I was looking to getting into a smaller car, which i saw the flyer for russ darrow honda in the mail, i came in and spoke with nancy, oh, she was very helpful, i was on my lunch break when i came in to see her, nancy gave me a sheet of paper to fill out, i took it with me and filled it out, called nancy and made appt. to come in and see what car i can get, we did numbers and found the right one for me at the monthy price that i can pay. i drove the car home same night we did paperwork. i will come back for my next car here. THANK YOU NANCY!!! OUR THE BEST!!!

Gaoly

26 de mar. de 2013

I thought that the services given to me here was excellent. All my questions were answered in a timely manner. Overall, I feel that this has been a positive experience and hope to do business here again in the near future. Thank you.

A Jeske

19 de mar. de 2013

worked with me to get a fair price, its been a pleasure and i look forward to returning, thank you

Jean the Shopper

30 de ene. de 2013

Beware! When you want to do a trade... they will give you a very high amount... so it looks like they are the best. Once we gave them the go-ahead to purchase the vehicle... they tell us that the dealer that was going to purchase our vehicle no longer wanted it... so they couldn't do the trade AT ALL! What a waste of time and what a gimmick to get us to want to deal with them. Once we were ready to buy, the whole pricing & trade-in changed. They suggested we sell our vehicle by ourselves. We didn't want to do that. This was very unprofessional... and underhanded. We will never deal with them again and we will never recommend to anyone. Very, very unprofessional. Dale was our sales agent at the Brown Deer location. We were purchasing a new Pilot and hadn't purchased a vehicle since 2005... so it was a real learning experience. We shopped 5 dealerships.

disapointed but not surprised

18 de ago. de 2012

walked in on a saturday knowing i wanted a honda fit and what i wanted to pay for it. salesman brought in finance man immediately who pompously wrote a price of $500 over any other dealer i had spoke with. he slid it across the desk and then he walked away, no room for negotiation. i walked out.

ssarasada

28 de feb. de 2012

We had a very pleasant purchase experience with Russ Darrow. We finished the entire process in 2.5 hours and got the car delivered. Dale and Kevin took care of the sales part and gave us a great pricing and delivery. Nick took care of the finance and other documentation. He clearly explained the different options and took lot of time to explain us even after the closing hours. We highly recommend russ darrow. We never had such a pleasant experience when we visited other stores.

rohitbajajdel

8 de sep. de 2011

Awesome experience, this is our third honda and first from Russ darrow.. trust me they are far better then the others around and in town.

5milkz

28 de jun. de 2011

There wasn't one question or concern that wasn't answered or addressed professionally. I was extremely satisfied with my entire experience! Thanks a lot Chad Covert!

CraiginWi

28 de jun. de 2011

I needed to trade in my truck. With gas prices up and no need to tow or haul it was time for me to purchase a car. I worked with Chad Covert and he was very accomodating. He allowed me to actually drive the cars I was interested in. I didn't just go around the block...I DROVE them. When it came down to crunch time Chad gave me a fair price for my trade and an attractive price on a used Civic. I know Kelly Blue Book over values trade-ins so Chad explained to me how auction values dictate the value of a used car...not an internet site.Overall Chad proved to be a fair and reasonable man to work with. No blowing sunshine up my backside...just a man who loves cars and loves helping people.

jrloberg

14 de feb. de 2011

I purchased a vehicle from Russ Darrow back in 2001 and had a very good experience. I decided to start my search for my next vehicle there since I felt comfortable with them.. I was shocked at what poor customer service I received. I found a CRV online and set up an appointment to test drive it. The man that was supposed to meet me for my 6:00 "appointment" was out with another customer. Dale took my father and I for a test drive. I liked the vehicle and we met to discuss the numbers for my trade-in and the purchase price for the vehicle. I had received an "Internet price quote" of just under $17,000. While speaking to Dale I discovered that the price was actually $3,000 more than what they advertised but that the Internet price includes a $3000 trade in or downpayment. He explained that this was a "goofy marketing that we recently began using". He stated that they could go down to $19,000 since I was such a valued customer with my brother being a former employee and my family always buying our cars from there. He then went to do the paperwork to get the "trade-in value" of my car. I was first asked my payoff which I was hesitant to answer as it seemed completely irrelivant while figuring what my car is worth. It wasn't looked by their mechanic but rather Dale himself went out in the dark, looked at the car and came back in to offer me a very low trade-in value. I had already done my homework and knew the value of my only 2.5 yr old car way much better. The first price that I was given was under the poor rating for my vehicle even though I was told what great condition it was in. I left and said I would contact him when I figured out the numbers. I e-mailed an offer the next day which was a Thursday. He e-mailed me that he would get back to me Saturday. He never callrd back. I called him a week later to ask about my offer. He said he was just about to call me. He said he would talk with the manager and get back to me after their meeting. He called at 3:30 that afternoon and asked me all of the same questions again like he never bothered to write it down in the first place. He called back a few moments later to give me a trade-in value of a few hundred dollars more but raised the price of the car an additional $136. Basically, canceling out the increase in my trade-in. I was so frustrated I just never called back. If you want to find a nice new or used car I suggest Gentile in Racine. Ask for Pete Christy... He found me what I wanted and withour the hassle. Not to mention it had 10k miles less and was the price I wanted.

gwensretired

22 de ene. de 2011

On 1/20 made an appointment by phone to meet with chad Formico the next day to test drive a subaru forrester. When we arrived at the dealership we were told that chad was not there. I told them we had an appointment to test drive. The three gentlemen looked at each other and finally one said oh yea he told me about that last night. One of the other men then said is the car pulled out? He said no he had not done that and that the car was currently being shown to another customer. Walked out and went to another dealership to purchase a car.