Beth

27 de sep. de 2016

9/26/16 Went late night at 10pm without a scheduled appointment. They're open until 3am and got oil change, wipers fixed, bulbs replaced and had quick friendly service. I was thought it'd be more expensive to go through the dealership but it ended up being a lower total cost than originally quoted. Very happy and will be back again for next service.

Border Jack

26 de sep. de 2016

Having bought my 2014 Jeep from Safford, I was already familiar with the wonderful Service Dept. (Kudos to Gil~!, that's why I drive 60 miles to use your Service Dept.) but Beverley convinced me how much I needed to update to a 2016. Danny Bozza was very patient explaining the details of the financing and Service contract options. Like MacArthur, "I shall return"~!

Kdsmiddy

22 de sep. de 2016

I recently purchased a 2016 Jeep Wrangler from Safford in Fredericksburg! Beverly in the sales department quickly helped me find the vehicle I had been looking for and was able to assist in getting all the features I wanted. She was courteous and professional. Carl was wonderful at working the numbers to get the payment to a number I was comfortable with. Carl was personable and worked hard to make sure I was getting the vehicle of my dreams! Dan in finance made the strenuous paperwork portion of buying a new car easy and enjoyable! I would highly recommend Safford to everyone I know!

Bubba4u2

21 de sep. de 2016

I have 2012 Chrysler town & country I purchased new from Safford. I have had this piece of junk in six times for the AC not working. They have replace some parts to no avail but most of the time they just fill it with freon and send me down the road and tell me to come back in a few weeks so they can look for the leak that they can never seem to find. At around 35k miles the seats started cracking. When I purchased the vehicle I also purchased the interior protection system come to find out Safford will not honor the warranty and I had to call Chrysler to get it repaired. When they did the repair they broke the plastic piece on the side if the seat and of course claim that they did not break it, again I had to call Chrysler to get that repaired too. I will never buy anything from any Safford dealership or buy any Fiat Chrysler vehicle again.

Brittany Wells

18 de sep. de 2016

I was in search of a new Jeep Grand Cherokee Overland and they had one on their lot I was interested in. I live in Soutwest Va so I wanted to talk with someone before driving 4 hours to test drive the Jeep. I did receive a few generic emails from Roxanne and Linda, in one email it gave me a number and asked I call with any needs. I did call, several times, left message after message and NEVER heard back. I also called the main line just trying to get in contact with anyone at this dealer, once again never hearing back. I even tried to get back in contact with the first lady that emailed me, because she told me that Linda would be handling everything I may need, to ask for someone else I could deal with. And again NOTHING. Finally after days I started looking for a different Jeep, found one and purchased from a dealer with customer service. Very frustrating experience and would not recommend them to anyone!

rick

8 de sep. de 2016

Beverly Riley was our sales person, Amber Lawence finance and Troy (manager) stepped in at the end just to ensure we had gotten what we needed/wanted. Beverly was so patient and willing to work with us. She was never pushy. In all Beverly was probably the best sales person that we had dealt with in 46 years of buying cars. Amber was very helpful, trying to ensure that we knew all the options available to us concerning financing and warrantees. When she ran out of options she called in Troy, not to pressure us but to help where she ran out of options. In all we didn't buy the truck we were looking at but it was our decision based on future financial concerns due to recently retiring and wanting to feel things out for a few months before such a large and lengthy commitment. We decided to wait and this after tying up this team for several hours. They were so nice and understanding. We actually felt bad not buying. They had a lot invested in us at this point and the deal on the truck could not have been better. Once we get a better feel for retirement and what we want/need, we will return to Safford and hopefully the same sales team. Dang, I really liked that truck too.Rick

Healed1

6 de sep. de 2016

Beverly Riley was great. She ensured the vehicle we wanted was received from another dealer in a timely manner. Amber Lawrence was the downfall of the whole experience. She was pushy and got an attitude when we found a math error she couldn't explain. Safford didn't detail the vehicle nor provide a dry spot out of the rain to look over it before purchase.

Tim D

1 de sep. de 2016

I just recently bought a 2016 ram Rebel, the sales person was very patient and willing to go the extra mile. They even had my car registered and tagged to a different state. When I went to get my registration Amber completely went out of her way and took the time to really help me, she actually made my day by finding my registration and even walking to another building to get it. GREAT ECPERINCE, I have bought 3 Challengers, a Jeep Patriot and the RAM from this dealership. you can not go wrong getting your next vehicle from them.

Brown of Richmond

10 de ago. de 2016

Great Dealership! Best experience to date. Friendly and professional. Acquisition department Exceptional.Will definitely go back in the future to procure and sell our vehicles.Worth the drive....

Jeepfan

7 de ago. de 2016

We have purchased a total of 3 new vehicles from Safford. The first 2 were in 2012 and the third one was yesterday. We keep going back because they treat their customers right! We live in the Richmond area but it is so worth the drive up to Fredericksburg to make a new car purchase. I emailed and talked by phone with Alexis in internet sales, and was able to arrive at a very fair purchase price without a lot of hassle. She made the process so painless and easy. When we arrived at the dealership we met with Gavin, the sales person on the floor to finalize the trade in and paper work. Gavin loves what he is doing and it shows! Very friendly and enthusiastic about helping us through the process. We felt that the trade in value they gave was very fair. I think this has been the best car buying experience we have ever had! I know it has been the easiest, less stressful deal we have ever done.

K.Larsen

6 de ago. de 2016

Thanks Yvonne for getting back to us so quickly as a result we made a detour stopped in before heading to Richmond and purchased the Kia Soul.

BmwM4

5 de jul. de 2016

We love the dealership and as you can see after 7th car we would come back again and again . Staff is always the best .. Service with smile and BEST salesman in the industry hands down ! Thanks as alway Al Allee

Patricia Sale

4 de jul. de 2016

Beverly was very knowledgeable about not just the car I was interested in but all others as well. Not pushy!!! I was in a hurry,but she was able to answer all my questions and actually explain LOTS of "bells&whistles" new to me that was featured in my new car! I will definitely recommend my family and friends to Beverly & return to her for any future cars!!! Amber was also very helpful with the financing. Also very knowledgeable and patient!!!

Clover

30 de jun. de 2016

We found the exact vehicle we were looking for on your webs site and made the 5 1/2 hour drive from WV to purchase the vehicle. Our experience exceeded our expectations from the time we arrived on the lot, Thank you Safford you were awesome!

mason

26 de jun. de 2016

Found a Jeep on your website that we were going to purchase. We called FIRST and were told by Sandra, " that it was still in stock and to come take a look". We make the 2 hour drive to the dealership, NO JEEP. The salesman told us that is was sold several hours before. Why the xxxx were we told to make the 2 hour drive if a deal was in the works? WILL NEVER ,EVER SAY A GOOD WORD ABOUT THIS SITUATION.

Remarie

22 de jun. de 2016

I am a first time Jeep buyer, they were fantastic! Polite and prompt Thoroughly enjoyed my experience. Ask for Kari,Brooke and Nicole they are AWESOMESAUCE!!!

JohnMoore64

10 de jun. de 2016

I have had my Dodge Ram in for service several times. Each time the work was done sooner than the time allowed. The service department made sure I was aware of everything that was being done and the cost. I never felt as though I was being taken advantage of, deceived or unaware of anything. I had Chris and Howard for my service Managers and they were outstanding.I have no problem paying more for labor or even parts at the dealership if I know I am going to get outstanding service like I do.

DWIGHT MCPHERSON

5 de jun. de 2016

The experience with this team was awesome. The sales rep was very easy to deal with and he ensured that we got the best value for the vehicle I wanted.

Pinky70

2 de jun. de 2016

Customer service at its best, I boy a brand-new car yesterday and I had the best service ever. They help me with all my needs and it wasn't a long process. I told them the car I wanted and they help me get into my new car without any problem, I can go on and on about the GREAT! Service that I experienced. If you are looking to A new or used automobile go there and you would not be disappointed. My sales lady Beverley Riley again was the Best.

Cobra11982

31 de may. de 2016

Great experience, very friendly and knowledgeable people! They were very easy to work with and helped me get a great rate and price! Very happy!

Sam

28 de may. de 2016

Great service from making appointment to having repair.Would definitely go back for service. Recall was solved in less than one hour service tech explained in detail what was done.

ECMP

26 de may. de 2016

The service manager accommodated my service request as required on the same day. He met me at the door, explained the process, and then took care of my concerns as fast as possible. I had an excellent experience with the service department.

jct891

22 de may. de 2016

I want to personally thank the team that helped me through the buying process. They are the most honest, most transparent people I have met. No hidden tricks, no hidden numbers (i.e not playing the numbers game), they just want to take care of the customer!

Tammyrison

21 de may. de 2016

My husband and I came in about a year ago and had this wonderful and amazing lady help us purchase my husbands truck. We were concerned that she wouldn't beable to help us with our trade in and she kept reassuring us that she would get us what we want and what we wanted to get In and by godly she sure did. Here we r a year later back here at Safford Dodge trading my husband truck in for a newer dodge truck and we have Diana again. I would always recommend her to any of our family and friends. I am considering even bring in my 2013 Toyota Sienna.Best RegardsTammy and Michael Rison

dlynnie

20 de may. de 2016

Al was very friendly, professional and patient. We would recommend him to anyoneJeff helped us out a lot we really appreciate all he has done.

New Pacifica Owner

13 de may. de 2016

I just wanted to say Thank You to Beverley Riley at Safford Chrysler in Fredericksburg. She was very professional throughout the purchasing process of our new Pacifica. She kept us updated on information without being intrusive and helped us feel comfortable with the vehicle. Purchasing a car can be an ordeal, however, this process was smooth and without issues. Thanks, again.

Gray Ghost

12 de may. de 2016

The sales person was helpful in fulfilling our needs and requirements. The manager was attentive and responsive. The finance person was both helpful and expedient.

BP22407

12 de may. de 2016

Had a great experience with this dealership and a had a fantastic salesman Al Allee kept in touch and answered my questions throughout my order. Admittedly some were dumb questions but he never let on I was asking those kind of questions. The dealership was very clean and welcoming.

BJ Karp

11 de may. de 2016

I had a fantastic experience with this dealership and Ms. Riley. She answered all the questions that I had and was not pushing me to purchase the Challenger. She was willing to work with me for a few weeks while I was getting my financial situation worked out. Brooke was also patient with me while I figured out what financing will be best for me for my first car purchase.

Jeanie Renaud

11 de may. de 2016

2 weeks ago I call my sales lady, Beverly Riley, in a panic asking her to please help us get out of a vehicle and into a different one in order to help us qualify for our first home! She told me to come on in that evening and we would see what they could do and see if they could make it happen. After telling her exactly what we needed to do, she spoke with Jeff (manager) with whom we have also worked with before with other vehicle purchases as well. He gave us the go ahead and the search began! Bev drove us around the lot looking for the perfect vehicle in the price range we needed to stay in. Finally, I found a brand new 2015 Dodge Journey with a little over 300 miles on it. I LOVED it! I looked over at Bev and said "lets make this happen!", haha. In a little over an hour after finding this car we were walking out to our new car. Beverly and Jeff are our life savers! They have made our first house purchase possible and they did it with such professionalism. You both ROCK! Car #3 in the books and I will most definitely be back in a few years for my Durango :)

Jessica Cooper

10 de may. de 2016

Me and my husband had a great experience buying our new van. Everyone was very helpful and really made you feel comfortable and really took their time to get us matched up with the best fit for us! My husband was very hesitant to purchase a new vehicle in the beginning, but Beverly was very patient with us and went above and beyond to make the experience well work it!

Timothy Dimond

9 de may. de 2016

I made a mistake buying something I couldn't afford, so I immediately called the Dealership and told them my story. They were very understanding about my situation. Jeff the finance Mngr got me into something I could afford. Hopefully he was happy with the deal. My wife hasn't seen the car yet because, sheis in the Hospital.I think she will be happy the payment is in our budget and it is a Town & Country.

Padre

6 de may. de 2016

I would unreservedly recommend this dealer! After 15 years with another Virginia dealer it was my first visit/purchase with Safford of Fredericksburg. From my first telephone interaction, and following emails, the team were extremely aware of what good "customer service" is all about. This professionalism was more than evident when I visited the dealership where my purchase requirements were met by Diana Beltran, the sales associate who tended to me. Diana worked with Jeff so that the purchase price was within my budget. Having made the deal Brooke in the finance office handled the paperwork, effectively and efficiently, in a timely manner. I'm very happy with my purchase and very happy with the whole purchase experience. The option below only allows for 5 stars when rating! Let me say that my purchase was a TEN star experience! A BIG "well done" to all concerned.

Happymomma1216

5 de may. de 2016

I recently purchased a used vehicle from Safford. After medical issues and a divorce my credit was less than perfect. I needed a reliable car within my budget. After shopping multiple dealerships I was referred to Safford by a good friend. Paul was a great sales guy and found me the most perfect car. I can't say enough great things about Brian in the finance department. Not once did he ever make me feel guilty for my credit issues. He explained all of the extra products and made sure I had everything I needed for the future. I've delt with many pushy finance people in the past, but Brian knew his stuff. I'm a Safford customer for life.

Lieut43

4 de may. de 2016

One of the best car buying experience that we have ever had!! Beverly was awesome and did everything she could to get us into our new Durango!!

Fedguy

4 de may. de 2016

Brought my vehicle in about a month ago for service and worked with Stephan Kane. Upon completion Steve told me there were a few issues noted during my multi-point inspection. Specifically listing three items that required maintenance and the first was the hoses for coolant were rotting and needed to be replaced. I didn't believe him and I'm skeptical of car dealers performing repairs so I asked "how much time do I have?" Steve replied "between one day and two months" - I chuckled and drove away. Fast forward one month and guess what, hoses blew and spewed coolant everywhere! My wife was driving the car and was so angry that I didn't get the work done. So I took the car back in, asked for Steve ate crow and had all the other work done. Steve called it and I had to take a day off to bring the van in - oh yeah, even for a 10% discount with my military ID. Thanks again Steve!

Dartgirl

22 de abr. de 2016

We recently relocated from a small town in Tennessee. My plan was to trade my car in at my hometown dealership when I was ready. I started looking locally to find the car model I was interested in. When I walked into Safford, I felt like family. Beverly, my salesperson, was very knowledgeable and patient. I also met Jeff the manager and I felt like I had known these folks forever. I left the dealership that night to sleep on my decision, I went back the next day and purchased a Dodge Dart. My only regret is that I should have bought the car immediately and not waited a day! They have won my business as long as I live in Virginia!

bigbry097

21 de abr. de 2016

The dealership was straightforward, professional, and very fair with their pricing. They drove the specific vehicle that I wanted from one of their other stores and delivered it on the same day. Even with the delivery time, the entire process was very efficient. Although one of the options that we thought was on the vehicle turned out to be missing, I was able to negotiate with the dealer to have that feature added later on for a very reasonable cost. I would definitely recommend this dealer for both vehicle services and sales.

tc

20 de abr. de 2016

Beverly Riley was refreshingly real and focuses on building relationships and not just "making a sale" attitude. I felt that she was more than willing to go over my questions over and over again with a smile and an attitude that illuminated her natural personality. You just cannot learn her style. You are born with it.

Amanda T.

10 de abr. de 2016

We were treated with respect while getting all of our questions answered. Also, we progressed through the buying experience at our own pace. We were not rushed.

Carreview

9 de abr. de 2016

We came to the dealership with very specific "wants". Bev Riley listened and noted all of our requests and provided us with what we were looking for from Safford's stock. Thanks Bev! We love our new car!

RicksTruck

6 de abr. de 2016

Went to Safford looking at Ram Trucks. Sales Person Diana Beltran, and Sales Manager Leo treated me like gold, and made me an excellent quote on a truck. I went home to discuss with wife, she did not think I should get the truck at this time. Long story, I cancelled the order, and the staff could not have been more understanding. I promised them I would be back to buy when ready, and I am going back very soon to get my truck!Best dealership I have ever dealt with!!

Fburg Buyer

4 de abr. de 2016

I watched the GM go above and beyond to help an older gentleman with problem, that might have just been in his head. True service.

Chris1909

3 de abr. de 2016

I bought a car from Neville Ferguson he was very polite his customer service was outstanding, and he was very knowledgable I would recommend him to any i know wanting to buy a car in the near future.

Stacy Morrison

23 de mar. de 2016

We came in for a specific Jeep--Safford of Fredericksburg was the only place that had it. We were very pleased with our experience, Larry, our salesman, did a great job and we were very impressed with Kevin, whom made sure we were happy and went home with the Jeep (and payment) we wanted. The only time I felt pressured and unhappy with my experience was in the finance room. Our deal could have been a very easy and un-lengthy transaction however we were pressured over and over to 'add-on's" like extended warranties, additional insurances and protective coatings. We had already come to an agreement with the GM and were completely satisfied with our price, payment and were ready to sign and go. An additional, unnecessary 1-2 hours was her trying to finagle a way to include an add-on into our price. Also, she was to send us a check for my trade-in, that was to be sent the same week we bought the Jeep (its now been over a month and we hadn't received it). After NUMEROUS un-returned voicemail's and e-mails to this particular person, I got in touch with the finance director who replied to me within 10 minutes and dropped a check in the mail that day. (It felt as though since we didn't elect to any of her add-on's, she didn't want to deal with us anymore). Overall we were VERY pleased and they made up for any short comings of one person. They definitely have made a lifetime customer of me.

Mugs1215

21 de mar. de 2016

Dario was super helpful and made my buying experience easy and painless. He was very professional and knew just about everything about the vehicle but the one thing that set him apart from other dealers is the way he was with my 2 year old daughter! He was patient and friendly with her which impressed me and my wife. I would recommend him and Brian to everyone I meet! Even though I live in Fairfax I think me and wife would come back down to Fredericksburg again just to deal with Dario and Brian again. Great experience!

Jeff

21 de mar. de 2016

Our salesperson was very knowledgeable and friendly. The person in finance was very helpful as well. Responded with good eprice. The service area has great hours.

Mark Crouch

20 de mar. de 2016

I have bought six vehicles from this dealership. Great customer service and prices beat all competitors. The staff always treats us like family. Great job!

Jeepster Jack

20 de mar. de 2016

I have become a very satisfied customer over the course of scheduled maintenance visits for my 2011 Jeep Wrangler. Please recognize & thank Chris Atchison (service advisor) for exceeding my expectation on all levels. I feel him to be trustworthy, attentive & a credit to your dealership !!

MGarrett

18 de mar. de 2016

For everyone buying a used car from this dealership, BEWARE! Here's my story, bought a Jeep Grand Cherokee supposedly "certified", well I test drove and paid a lot of attention to all the gadgets, motor, drivetrain, etc. well excited about the purchase, I took it home to show my wife what I bought, in her look over of the vehicle, she found the driver door panel was the wrong color! The interior is black and a polished gray wood grain. The door panel we were looking at was navy blue and the wood trim was brown. By now your asking, how did you miss that, well no one looks at driver door panel! Took truck back and I got the "oh my" looks like a defect, really someone owned this car before me and an Overland Cherokee is top of the line around 50k and they were okay with that, sure! Long story short they refused to replace it after waiting two weeks and being told they would! That would be the lovely GM they have not a pleasant man at all! Now I wonder if the Carfax was altered, and what do they consider "certified", that it has four wheels? So now I am out of pocket to purchase a new panel and will defiantly have someone else install. Oh btw I was told by the GM that they were back ordered on line and he could not get one! I went online in the showroom and showed him plenty are available, it went ignored and then he acted like he had a cell phone call and never saw him again. I am in the service industry that buys a lot of vehicles I will be sure to share this experience with all to stay away!

Rob P.

14 de mar. de 2016

While I found the vehicle I was looking for via the internet. Joe made the rest of the process simple as ever. From the test drive till when I left. Joe was really knowledgeable about the vehicle I purchased and was quick to answer any questions I had during the test drive and while finishing up the paperwork. From there Joe handed me off to Brooke in finance who did a masterful job of going through all the paperwork to complete the deal. Brooke did fantastic explaining all the paperwork and making sure I understood everything we went over.This was truly the easiest time I have ever had buying a vehicle, hands down!Loving my new (to me) car, and will definitely refer anyone I know looking to buy their direction.

Mat S.

8 de mar. de 2016

Don and everyone at the dealership was absolutely wonderful to my wife and I. I couldn't be happier with my overall experience there and my new Jeep has been a joy! I would highly recommend Don and the team to anyone!

Bubba4u2

5 de mar. de 2016

I currently have a 2015 Fiat 500 sport. This is the fifth Fiat that my wife and I have owned. While I like my Fiat, I was looking to upgrade into something a little bigger. I was looking at the 500x and the Jeep Renegade. I was highly disappointed to find that all the dealership would give me for a trade in is $10,000. That is about half what I paid for it. The car is in perfect condition and just like new. I just purchased this vehicle, from the same dealership, in September 2015 and I have less than 1200 miles on the car. This is a disgrace for Fiat and the FCA brand.Also, I purchased three new vehicles from this dealership in the past five years and have had all the maintenance done on them at this dealership. So much for being a loyal customer 8^(I am highly disappointed that Fiat's don't hold their value better and the the dealership that I purchased it from can't give me a better offer than they did. I guess in the future I will buy a Honda or something that holds it's value better!!!Update, after two days of dealing with this rapacious dealership they graciously upped their trade-in offer for my Fiat, I purchased from them, to $11,500. Woo Hoo, half what the sticker price was five months and 1,000 miles ago. Save yourself the time, frustration and agony and shop elsewhere. This dealership will NOT deal with you or even think about giving customers a deal.

rgreen5150

3 de mar. de 2016

We started out new vehicle search at Safford Jeep in Fredericksburg wanting to test drive a Trail Hawk and Grand Cherokee. Beverley Riley met us on the lot and showed us the two vehicles we were interested in. After test driving both we let her know that we were just starting our search and she did not pressure us into making a decision. My wife and I left and test drove a couple of other vehicles that day. I e-mailed Beverley that night and to set up a time to purchase a new Grand Cherokee. Beverley did a great job of walking us through the whole buying process. Amy in Finance had us in and out of the finance office in record time. I would highly recommend Beverley and Safford Jeep of Fredericksburg.

Ashleyk

2 de mar. de 2016

I searched forever everywhere for the car I wanted and in my price range. Some dealers didn't want to give me a decent amount for my trade in and then other dealers didn't call me back. In my opinion, I think they didn't think I was serious being a woman. Safford gave me what I wanted for my car and lowered the price on the car I buying. This made it in my price range. They was easy to deal with. I even texted most of my deal which was easy for me having a baby. Only complaint was it seemed like the previous owner of the car I bought was a smoker. I didn't think to ask that. I've had the car for a couple weeks and the smell seems be going away.

SMasonII

2 de mar. de 2016

Joe Robinson made me feel like I was his lifetime friend and Jeff McCallum made me feel and treated me like I was family!! Together, they made my first time buying a car exciting and comfortable. No pressure and did whatever it took to get me exactly what I wanted!! I will continue to trust Safford Dodge of Fredericksburg with all of my future purchases. I want to let whoever reads this in on a little secret... Safford Dodge sells more than just Dodge/Chrysler/Jeep!!!! They can... They will.... Get you WHATEVER you want!!! Coming from a lifetime local, I vouch for this business and these 2 men of integrity. I encourage you to trust them as I have and then like they say at Kings Dominion, "Enjoy your ride!!!"

kimmiahd

2 de mar. de 2016

Bev helped get me into a 2015 Jeep Renegade that I love. I am looking forward to future business with the company and hoping that the same level of professionalism is given throughout the company.

TyAdRam

27 de feb. de 2016

Gary Stefaniga was super helpful and the staff at Safford as always very helpful and courteous. This is my 3rd vehicle purchase at Safford and i am extremely pleased with how well they treat me and my family. I would recommend them to anyone!

ErinBow924

26 de feb. de 2016

Beverly Riley assisted my husband and I in buying a brand new Dodge Dart. She was wonderful! Pleasant from the second we stepped foot out of our own car, she was there for any questions and was very prompt! She and Carl Joseph worked together as fast as possible to get me into a new car, knowing I was on a tight schedule due to work, it was just fantastic. I'd recommend anyone to stop by Safford and speak with Beverly and Carl.

Lucy

25 de feb. de 2016

Howard was terrific while working through what turned into a weeks-long process with Fox on replacing a leaking left rear shock on my 2015 JKU (part of a 4-inch lift kit purchased through and installed by Safford Dodge. He kept working the issue and eventually (after Fox refused to replace the shock without having it delivered to them for inspection) he just made arrangements for Safford to pay for the shock out-of-pocket so I could be on my way. As an aside the lengthy timeline was in part my fault as I was having other work done to the Jeep and wanted to do it all at the same time. Takeaway - Howard was dynamite throughout this process.

skb

24 de feb. de 2016

We had the pleasure of working with Beverley Riley during our recent vehicle buying experience. She was extremely knowledgeable of all things Jeep, from history of the company to current automotive features. Ms. Riley thoroughly and professionally answered all of our questions, allowing us to be not only informed buyers but also happy buyers. We drove away with a vehicle we love and an experience we enjoyed. Thanks, Beverly and the rest of the Safford of Fredericksburg Team!

Paynes05

21 de feb. de 2016

Everyone involved did a fantastic job. Thank You , to Joan,Beverly ,Amy ,and the rest of associates. We were very happy with the way our purchase was handled.

RDVJLVatVerizon.net

20 de feb. de 2016

On a Sunday morning when everything, including the Service Department , was closed, an unknown employee in the Fiat sales department opened the service door for my car and insured the service request was properly filled out for the following day. His efforts were "beyond the call of duty." My son had come with me and drove me home.The work was completed and a shuttle was sent to my home after the repair. The service was excellent.

ksteff51

19 de feb. de 2016

Love the service crew at Stafford. Gets the things done that need to be done without charging a lot. They are helpful with everything that I need, and are happy to help whenever I have questions.

phlygrl61

16 de feb. de 2016

Beverly Riley sold us a Jeep Renegade on Valentine's Day. It was one of the best experiences we've ever had purchasing a vehicle. Beverly was friendly, not pushy and extremely knowledgeable about the vehicle we were interested in. She just bent over backwards to help us through the process! I will definitely recommend her to others in the future.

Vickie

16 de feb. de 2016

We own 3 Jeeps, and have all our work done at Stafford. Saturday my son came up from Richmond to have his Jeep inspected and if needed repaired. Gil Brown spearheaded this service and is always dependable to help us. We were so pleased to have his prompt attention. Gil is always friendly, professional and helpful. We hope you can recognize his outstanding service.

Duke0113

13 de feb. de 2016

Beverly was great---receptive to my towing needs---recommending the right vehicle and making the process painless. Staff were friendly, professional, knowledgeable, treating us like family. All in all a great experience

Kate

12 de feb. de 2016

Beverly was great! Made the process very enjoyable.This is the fourth vehicle we have purchased from Safford Dodge. One main reason was Rob Stocking- he was great and we always knew he would take care of us. Very sad and disappointed to hear he is no longer with Safford. Wish they had done more to retain this great customer service employee.

Jesse

11 de feb. de 2016

I thought that everyone was very nice and pleasant and not pushie and the general manager Kevin Runey was very nice also I would highly recommend this dealership to anyone and I would buy from them again weather new or used I just wish that the warranty was for a longer time on the used car. ??

HappyBusiness OwnerX2

10 de feb. de 2016

My husband and I were looking for a new truck with certain features. Although the truck we wanted was not on the lot, Eric and the sales manager found one that fit our requirements in Warrenton and had it driven down. They went above and beyond to meet our needs. We happily closed on our deal later that night. The entire process- from sales, to service, to warranty, to financing was seamless. They were a great team to work with.

bjmrichmond

25 de ene. de 2016

Al and Joan are fantastic - Al was a great help with my son's first new car - did a fantastic job of explaining everything and Joan gave him an incredible deal!

Mpearce11

22 de ene. de 2016

I had a great experience with Beverly, she worked with me on my budget and after some hard work she found the perfect truck for me. She was very easy going, understanding and I felt that she had my best interest in mind. Whenever I need to go back for any car shopping needs you can bet I'll be going right back to her.

Jeep-Bill

18 de ene. de 2016

I bought my fourth new vehicle from Safford of Fredericksburg this weekend. My sales professional, Beverley Riley, is a true professional. She walked me right through the buying process like no one has ever done. Her manner and professionalism are unmatched. I look forward to continuing using Safford's excellent service department as I have done over the last ten years. I highly recommend Safford of Fredericksburg and especially Beverley Riley!!!Bill Erisman

RAM274

17 de ene. de 2016

I bought the 2015 Durango R/T AWD. Had the best service ever. All the staff worked together to get the deal done right. Diana was our sales lady and was awesome to work with.

tashad2

16 de ene. de 2016

Excellent service, excellent salesman. Timely manner was great. I have been a owner and previous owner of Dodge Brands for 6 years and I have recommended Dodge to other family members as well.

Zlt2016

15 de ene. de 2016

Excellent service and support, no matter what the problem Gill Brown and Chris Atchison were great to deal with. Would recommend this dealer ship to all my friends and family

TAZ22

14 de ene. de 2016

We purchased a used jeep that we had seen on line. We spoke with friendly and knowledgable staff on phone , drove forty miles , test drove exceptionally cleaned vehicle and completed purchase in less then an hour of being at the store.

Hanna

10 de ene. de 2016

My family and I have been long time customers with Safford, however when I had to unexpectedly sell my old car my parents were no longer in the area to help me with the process of purchasing a new one. This is where Scott Rader came in; he impressed me not only with his knowledge of the cars but he guided me with insurmountable patience and compassion. He made good on his promise to my family to take care of me and did not let us down. He took the time to consider my price point, decipher my likes and dislikes in cars, and took numerous test drives with me. Scott's service didn't end with me signing the papers on my new car either; he continued to follow up with me multiple times to make sure I was happy with my new purchase. Furthermore, when I stopped back by the office later to follow up on some paperwork I commented on how I was having issues with tire pressure. Scott went out of his way to correct the issue for me. I am highly impressed not only with his excellent customer service, but very pleased with distinguished character as well.

Don Pullen

8 de ene. de 2016

Gil Brown was very friendly , knowledgeable and overall concerned with my satisfaction ! He kept me informed of the progress with the service being performed on my vehicle . Thanks !

MrBoGo

31 de dic. de 2015

In the past, I would never go to any dealer for routine service. Safford has become my "go-to." Frankly, I have read some of the reviews at the Dealer Rater site and I am honestly surprised at there being any negative comments. My experiences have been positive. Gil has gone out of his way to assist me on several occaions - the "over-and-above" kind of service that is uncommon at any car service business.

MeganCaruso1

31 de dic. de 2015

Impeccable service by Paul Maha, I came into browse vehicles and ended up finding a vehicle that was a bit over my price range. Paul was able to accommodate my needs and exceeded every expectation. Great customer service and excellent dealership. Keep up the good work Paul!

DPtarheel99

29 de dic. de 2015

Good Morning,I recently had the pleasure of visiting Safford CJD of Fredericksburg to purchase a 2013 Jeep Wrangler. Beverley Riley was a pleasure to work with and made the experience exceptional. She ensured that I bought the vehicle I was looking for and even helped me transport it to my home in Woodbridge. While I was waiting on the financing to go through she was running around to make sure everything was ready for me to begin enjoying my new Wrangler. I found everyone in the sales department to be very friendly and welcoming yet not fake "sales" types. It was refreshing and made the trip down there worth it. I even got to talk Tarheel basketball with my new buddy Marc. GO HEELS!To conclude, keep doing what you're doing at Safford CJD Fredericksburg. I'm new to the area but will surely send my friends and coworkers your way. Thank you.Respectfully,Dennis D. PopeLead AssociateBooz Allen Hamiltonpope_dennisatbah.com

Elainedeloney123

29 de dic. de 2015

Beverly from the used sales department went above and beyond to ensure customer satisfaction. I had a horrible experience with leckner Nissan robbing of my vehicle. Under bidding my trade in value false advertising the sale of the bottom trim vic i got conned into and refusing to give my car back offer the fosse l finance dept falsified documents. After much stress. Beverly ensured that i was taken care of. I'm completely happy with the service i received. And would highly recommend that anyone looking for a new or used car goes to see Beverly. Thank you so much for everything.

R/T_Hemi

28 de dic. de 2015

Bev Riley was very approachable and easy to deal with. She really breaks everything down thoroughly which reduces allot of pressure you may get when you purchase a vehicle. Not only did she provide me with excellent service, she also provides excellent service to my wife which in turn, led to the purchase of her new vehicle. Thank you Bev!

carolinablonde33

28 de dic. de 2015

Bev Riley & team worked quickly to provide the best dollar for my trade in and purchase of a new Jeep, meeting my budget requirements! Very happy with the overall experience. Second visit to Safford Jeep with Bev as my Sales Consultant. Will continue to return and refer others.

AJ123456

28 de dic. de 2015

I am very pleased with the service, treatment, and deal I received on my "new to me" 2015 Cherokee. Beverly was extremely courteous and knowledgeable and made purchasing my vehicle as enjoyable as possible.

Kbynum1990

22 de dic. de 2015

Our sales representative (Beverley Riley) made car buying easy and hagile free. We told her what we wanted and we left it to her. My husband and I were very pleased!

Nanci

22 de dic. de 2015

Go buy a chevy!! Their service is top quality to this place. If you like BS then this is the place for you, The quality of work is terrible, which is the reason I have to purchase a new tire, in 20 years I have bought 4 vehicles new and never had to replace a tire after 6 months of owning it, had them rotate my tires when I left it pulled really hard, called them they said bring it right back, I did but had I known that they wouldn't have fixed it properly I would have asked for documentation, cause now they are pretty much calling me a liar because it's not in the system that I came back, Oh and at first they told me it was because I did pulling with the vehicle, I haven't yet but I did purchase the vehicle to pull a horse trailer that I plan to have in the future, So are they saying on Ram 3500 dully's you have to replace a tire if you use it to pull? if thats the case You really should buy a Chevy, wish I had now

Customer

20 de dic. de 2015

Took our Patriot in a couple of weeks ago for a horrible grinding noise, was told they drove it couldn't find a problem, they checked the breaks & sent us on our way. A week later the vehicle came to a grinding stop on route 3 (nearly causing us to be rearended) had it towed back found the drive shaft was broken. (By the way we did not get this info by Safford calling us, no we has to make multiple calls & a trip into the dealership to find out.) Part ordered put on, the next day no word from Safford after multiple calls found the PTU had to be replaced and it was on ordered. After nearly a week of hassle picked up the Jeep today to find the undercarriage cover in the back of the jeep, hubby would put it on himself, but oh only 4 of the 8 bolts are with the cover... Terrible customer service when you call... (People answering phone say things like "fine hold on" & hung up on my husband several times..). And now Very Little Faith in the repair done as it seems someone should have noticed the missing undercarriage cover... Where is the quality control? Who is held accountable? We will definitely be taking our Patriot to the Culpeper Jeep Dealership in the future!!! (Also think I should mention being told we may get a survey and if they get any marks under 9 its considered failing, so if we do plan on marking under 9 call them rather then turning in the survey.) ***also took 45 minutes to put in 8 bolts and Gil was RUDE & acted like this was OUR fault and WE were inconveniencing him, not visa versa***

disappointed

14 de dic. de 2015

I brought my van in a couple of years ago for a recall notice -- they did the repair, but the problem happened again about a year ago. I brought it back in to have them look at it, but they wanted to argue with me and tell me it wasn't at all related to the recall. (I could smell fuel leaking from the engine, but they argued and argued that I was just smelling burning oil.) I insisted that I knew the difference between the smell of fuel and burning oil, but they charged me $120 for nothing anyway. Fast forward to this week, when my mechanic shows me where the fuel leak is happening, and shows me that it *is* still directly related to the work done as part of the recall. I go back to the dealership, and they refuse to fix it, refuse to let me talk to the service manager, and refuse to let me talk to the factory rep. Instead, I play phone tag for three days while the dealership tells me to call some toll-free number, and when I call that number, they tell me to call the dealership. Meanwhile, the guy I dealt with at the dealership can't make any decisions on his own, but won't let me talk to the service managers who can.After four days for not going anywhere and still getting a run-around, I picked up my van and took it to another mechanic. I'll never give any business to Safford again, and make sure my friends and family know about the awful customer service I've received.

lillie

13 de dic. de 2015

Ms. Beverly Riley was an exceptional Sales Rep. Bev walked and held my hand all the way. She was a woman of her word. Beverly stood by her company's word. My situation was unusual. But Beverly ensure me that her dealership works with people with unusual situations such as mine. Beverly gave me hope on a daily basis. I am so happy that I accepted the call when your dealership called me. I was so much needed for a car. Again I cannot express my feelings that I have now that I have a new car A 2014 Fiat. who knew that I would get a New car like a Fiat. I was skeptical at first.. but I am starting to convince myself this is a good car for me., especially me driving to work up and down 95 corridor,I like to say I am forever grateful to have met Beverly and she is a great asset to your company.Beverly thanks again for your patience and understanding .Also I would like to say thank you to Gary in the finance dept for explaining the finance part to me in details. I understand better the Gap Insurance more clearly. Overall I had a great experience at your dealership.

willard858

10 de dic. de 2015

I've been going to this location for over 20 years and every year it gets better but the receptionist Charlotte has made me feel very important and a value owner of a Dodge Ram thanks again

Milcopk9

9 de dic. de 2015

I have been to this Dealership for regular maintenance and warranty work. They are very through when it comes to making sure my vehicle is 100% correct. I only deal with Howard White. Best Service Adviser I have dealt with in years. Very Professional. He is the only Service Adviser that I will deal with, I have seen one other service adviser and refuse to talk to anyone else except for Howard. He takes the time to listen to the customer.

Lindat1965

29 de nov. de 2015

We absolutely love our new Jeep! The very best New car we have ever bought!Diana Beltran is the very best sales person me and my husband have ever bought a car from.Also our experience at Safford Dodge was absolutely the best we've ever had.We are so very very happy! We are so very Blessed. Thank you Linda Tyndall

Caruso's

29 de nov. de 2015

We were very pleased with our visit to Safford of Fredericksburg. Our salesman, Paul Mahe, had outstanding customer service. He worked extra hard to get us an affordable deal. The process was painless and quicker than we anticipated. Thank you Paul for making our car buying experience relaxing and pleasurable. I recommend everyone shopping for a vehicle, visit Paul at Safford of Fredericksburg. Kudos to this establishment!

carguy

23 de nov. de 2015

I contacted "Brett" the service manager at the beginning of last week because I was charged by this dealership for an oil change back on 04/18/2015. I had told Gill on 04/18/15 that I had free oil changes when I had my Jeep serviced and he said he didn't see any in the computer so I paid for my oil change. I recently had my vehicle serviced at another Jeep dealership and they told me that I still had 4 free oil changes. So I brought this to the attention of 'Brett' and spoke with him directly, he advised he would get right back to me. It has now been a week and I have left him several messages, including his boss 'Dave', and I have yet to hear from anyone. I understand we are all busy in our day to day work lives, but a week for an answer you said, 'I'll call you right back.' I still have yet to hear from anyone but I tell you this is the worst dealership I have ever dealt with and they should be ashamed of themselves.

GingerP

23 de nov. de 2015

My mother had purchased several vehicles there and told me to go check out their inventory and ask for Beverley as my sales rep. So I went and did that and I'm so glad I did! Beverley is the best sales rep on the planet. I put her through a lot!!! I could not decide between two vehicles and she waited on me the entire day and never once seemed upset with me going back and forth. She was calm and supportive and gave zero pressure, she just wanted me to be happy with whatever vehicle was the best for me. Her manager Joan was brought out to talk with us and she was included in the decision process. Joan could not have been more pleasant and accommodating with our questions and concerns. Both ladies are phenomenal to work with. I ended up with the Durango over the Explorer and I couldn't be happier. Even my husband feels both those ladies are true gems! He said he would buy a vehicle from here again.

Donnam

23 de nov. de 2015

I had been checking the Internet on prices and found Safford dodge to beat most other listed prices. We were greeted by Beverly who took us to her desk to check what I had seen on the Internet and within minutes was test driving the Durango I was interested in. Long story short we ere able to purchase the Durango we wanted at the price we wanted with the assistance from Beverly. She is patient, helpful and very knowledgeable about the vehicles on the used and new lots. It's always stressful purchasing another vehicle but I would say Safford dodge makes it as easy as it can be.this is the 3rd vehicle we have purchased from Safford dodge. That should say it all!

Tyreia

17 de nov. de 2015

Gill Brown welcomed me to the dealership, walked me through the whole process & even undated me along the way. My truck needed an outside company to come in & repair the sunroof which Gill took care of that as well. No more info is needed... Gill did an AWESOME job!!! I also want to give Thanks to your GM as well Ron Green he also played a part in getting my 2014 Jeep Patriot back in top notch condition. Thanks to all that assisted... 1 Satisfied Customer, Tyreia Shepherd

newtruckdriver

16 de nov. de 2015

I reviewed exactly the type of vehicle I wanted with Scott. He was kept on top of the situation by staying involved with new inventory. When a vehicle arrived that match my requirements, he set it up for me. I especially appreciate Scott text messaging me and staying involved even after hours.

franc1555

16 de nov. de 2015

After I left the dealership I went to go do my state inspection & emissions test. Mechanics there noticed my alignment had not been touched or adjusted. I checked with him & he was right. Also in the same area you can see a ground cable disconnected hanging loose. This gives me more reason to believe they did not check it nor do it as I feel something like that would be noted not overlooked. I talked to Gill about it and he said, "we only check for what the customer comes in for, if there's anything else wrong that's not our problem." Which is beyond unprofessional, disrespectful to the customer & it shows how much they care about their quality of work. I dont have the time to go back in today although the only solution they offered was to show me a piece of paper that sas it was done which doesn't help when I'm at an auto repair & the mechanics there are confirming it wasnt touched. I feel like Ive been robbed of 100$ & it seems almost routine how they go about handling isues with customers with the "not my problem" attitude. Terrible service.

LoweFam

14 de nov. de 2015

Reasonable, no-pressure environment. Sales staff was focused on my needs. Financing staff was flexible in getting me the car I wanted at the price I wanted.

JoMeza

9 de nov. de 2015

I walked into the Safford Chrysler Jeep Dodge dealership wanting to get an overview of how I might be able to get a new car and whether or not I could afford the financial part of it all. I half expected to be forced to walk right back out as most dealership Sales Reps and prices are overbearing and completely sales driven...but my Sales Representative, Al, really turned that around for me. He sat me down and listened to what I wanted to look into before I ever looked at any cars or test drove any vehicle. He took the time, well past closing time, to work hand in hand with me, the Financial Officer, Scott, and General Sales Manager, Jeff, to get me the financing I need and wanted with low monthly payments and in the front seat of my new Dodge Challenger, just as I wanted all along. This was by far the best experience with buying a vehicle I have ever had and the first time I have ever dealt with getting a brand new over used vehicle.

mike

7 de nov. de 2015

If the 2011 chevy camaro showes up ill come take a look at it,there was a 2015 challenger blue r/t i was instrested in but was not there eather (why on the web site if not at dealership )?

TerryB

4 de nov. de 2015

I am a full time RVer and traveling through Fredericksburg, VA, I needed to get my tow vehicles oil changed. This was my first time visit at Stafford Jeep and I'm very pleased with the service. Gil Brown was my advisor and even explain several different packages I could purchase to save money in future changes. I was in and out in approximately 45 minutes.

Chrysler300dog

3 de nov. de 2015

I got out of the shop quicker than anticpated. Gill was excellent as usual. They service my vehicle in a proffesional manner. My vehicle was returned to running better than when I turned it in for service. I like the free inspection points to let me know how well my car is doing.

rachporter

3 de nov. de 2015

I was beyond pleased with my experience at Safford! Al made sure that I found the exact vehicle that I was looking for and made my first buying experience a breeze. I am so glad I chose to go with Safford. Amy made the financial aspect of buying extremely easy as well. Thank you both again so much! I love my new car!

Kim&BrianM

3 de nov. de 2015

Theses guys were AWESOME! They helped us, and understood the weird situation my husband and I were dealing with. They were able to help us select a car that was right for us, had a great amount of rebates, and we were able to have a VERY small down payment. Thank you, thank you, thank you Justin Hinds our Salesman, and Jeff McCallum the Sales Manager for all of your help. I LOVE MY CAR!

lovemyminivan

29 de oct. de 2015

Nothing to complain about, all was good! Great service, Great Folks. We were in and out before we knew it. Polite, courteous and very professional.

Carronade

24 de oct. de 2015

I live in Mississippi, but went to Safford for 40,000 mile service on my Grand Cherokee. I arrived on time and was immediately met to check in my vehicle. Chris was my service writer. I had one concern that I wanted checked in addition to the normal service. Chris listened, then asked clarifying questions to be sure that he had it right. His estimate for the time to do everything (this is a significant service interval including tire rotation, cabin filter change, etc.) was about an hour and a half. The waiting area was clean and modern. It was full because they had a busy service department. My appointment was at 9:15. In just about an hour and a half as promised, Chris called me to come pay. He explained what they had done and patiently answered my questions. This was a great service experience!

Kristina S

16 de oct. de 2015

The minute I stepped into the dealership, Dario was a complete delight to work with, he knew exactly what I wanted and paid sincere attention to detail with the make, model and features I had discussed with him previously. So much so, that when I came to the lot, my car was ready to test drive! It was a perfect match. And Dario is a truly genuine and great person. Ask for him at Fiat Fredericksburg, you will leave with your perfect car. Thanks again, Dario! Warmest Regards,Kristina Steward

JDelgado

14 de oct. de 2015

I had a really good experience! Sammy took really good care of me, I explained to him what I wanted and what I needed and he worked with me over 4 hrs to make it happen!!! Sammy is a great, honest guy! If you are at Safford ask for him! he really cares about the customer's need before caring about making a sale

mrsmab

13 de oct. de 2015

I have nothing but praise for everyone at Safford Chrysler Jeep Dodge of Fredericksburg. I buy my cars here because of the owner ( Jim ), and employees like Joan, Rob in service and everyone else. I wouldn't think of going anywhere else, and there are plenty of dealerships much closer to my home in Gainesville, VA. Thank you for the good work performed on my Jeep last week.

KRH

13 de oct. de 2015

I will never buy a package like this again! I went to have recall looked at and oil change. What was suppose to take 45 minutes maximum was 2 hours!

cpack27

12 de oct. de 2015

I found a 98 Sebring on web site no picture's asked about this car first day it was listed. abut 3 or 4 sales people called me on the same car. spoke with two on internet. the car was listed for $3000. I asked for pictures. which I have never got. . then on SALES MAN called & told me the car in now listed for $4500. It's a 98. a 17 year old car.with 90+ miles. in less this car was show room new. it wouldn't go for that. and he even said if I didn't get down he would send it to auction. I have the car fax the first person I was welling to work with sent it to me. so High pressure sales not cool. I'd have to drive over 100 miles to test drive. I was thinking of trading in my 2004 sebring. yes I know you all have to make money too. but just the way everyone went around doing this. I told think I'll even come & look at this car just gave me a bad taste in my mouth. I have now owned 2 of these cars. still have both of them. I know their worth. their just fun cars. but a lot can & does go wrong with them and with more mile more goes wrong. but once it leaves the lot it's not your problem. thanks for your time. assign one sale person to one car not 5 or 6. oh and the one sale guy who called said it go to auction his name was different on the phone message than on he's email. big RED FLAG why would he use two different names. last name the same not first name. can't remember names. now I just learned they said the car didn't pass their codes and sold the car wholesale what does that mean sent it to auction & didn't even give me a change.

Valegal53

11 de oct. de 2015

On Oct. 4 I found the car I wanted to but on the Internet website of Safford Dodge of Fredericksburg. I contacted the dealership by email, getting Angela Martini to help me. She was very helpful in locating the specific car I wanted to buy.She said she would pass my buyer information over to the manager. Within several hours I was called by the Sales Manager, Troy, he told me he will have his assistant send me the window stickers.of my choices of the cars. In his same phone call, he said he will have someone else come to my home and pick me up and bring me down to complete the paperworkSince Thurs., Oct 4, nobody from the dealership has called me; showed up to bring me to the dealership; and on Oct. 7, Santander told me that I am approved for the loan. BUT SAFFORD DODGE must have me complete the sales paperwork.On and after Oct. 7 to Oct. 11, Safford Managers have made 3 promises to call me back to bring me to the dealership. No manager has called me, breaking their 4 promises to call me Sunday afternoon at 4 p.m..The Finance Manager said he would call me at 4 p.m.. I waited and waited never to be called at or after 4:30 p.m.At about 4:45 p.m. to 5 p.m., I contacted the dealership. I told the Internet counselor all of what has happened since Oct. 4, and that I got an approval from Santander on Oct. 7And that the approval will expire on the 16th if Safford Dodge does not sell me the car on their approval.He told me that he will pass my call to the GM and have him and Finance Manager call me back immediately.That never happened. It strongly appears Safford Dodge is wanting to and intending to make very bad customer service and violating the consumers ability to buy with an approval letter.Therefore, I am submitting this consumer complaint a second time and will copy it to the Internet for all consumers to read if it is removed again.Thank you.

KJB5788

6 de oct. de 2015

Very friendly and knowledgeable. Could ask for anything more. Just moved to the area and it was seemless. Great crew in service department. I look forward to my next visit.

melanielward

4 de oct. de 2015

Our salesman, Scott Rader, was open and honest. He's always available to contact if I need anything or have any questions, even after the sale was final. This was an excellent experience from start to finish.

Mrs. K

30 de sep. de 2015

The service experience was wonderful and my vehicle was ready in less than an hour . Enjoyed talking with Don Poorbaugh also (sold me the Jeep ).

Tabby1015

25 de sep. de 2015

Very understanding and helpful :) amazing service great workers willing to help and get you something you want as oppose to something you don't as well as very negotiable

Kimberly Jennings, REALTOR

23 de sep. de 2015

I am extremely dis-satisfied with the dealership and the service they provide. On labor day 2015, I walked into a this dealership and purchased a 2015 Brand New Jeep Cherokee. Let me preface this with the fact that I am real estate agent for Century 21 New Millennium and this vehicle will be used for business. My old car was a GMC Terrain, I had for several years and was EXTREMELY satisfied with the service I received at the CHEVY dealership. I almost bought a car from them the same day and now I wish I had. I only traded my car because I am a REALTOR and the car was getting high in mileage and I wanted a newer car for business. So I walked in on 9/7/2015 and bought a new 2015 JEEP Cherokee. A few days later 9/12 it rained and the JEEP was leaking water in trunk from the passenger side speaker. I immediately called and they said bring the vehicle in to service. We drove 42 miles to bring it in immediately and Chris from service felt the water coming from speaker and said they couldn't look at it until Monday 9/14. At this point I had owned the car for only 4 days. We said fine and left the car there for the entire weekend. We didn't get a rental car or any offer of the such, no apology for a new car we were sold that leaks, no assurance it would be fixed, not even would they look at it WHILE it was leaking to diagnose the issue. Chris in service said yes I feel the water but our leak specialist won't be in until Monday. Monday afternoon my husband called the dealership to see if our car was done since we received NO calls. They said yes it is done, we can come pick it up. When we went to pick it up (42 miles away) the receipt showed they didn't do anything to the car. We thought was a mistake so asked what was wrong and they said need to call the guy that worked on it but he had gone already. The next day we called again (they did not call us) and they confirmed they couldn't recreate the issue so NOTHING was done. It was in the shop for 3 DAYS and nothing was done. We of course were not happy and advised we would not be happy if it leaked again. At this point we had taken it home not knowing they didn't do ANYTHING to it. So if it leaked again we would bring it back.The next time it rained, OF COURSE it started leaking again and now it is leaking heavier than before. We called Safford WARRENTON (since closer to us) and they said their leak specialist is not there until FRIDAY (this was Monday night). So we then called Fredericksburg Safford where we bought it and they had it in the shop days without doing anything before, and spoke to several people, and they said bring it in on Wednesday. At this point the towel in the trunk was soaked from the water. Tuesday night we dropped it off, with the towel in the trunk still wet. Wednesday 9/23 we call again and spoke to Howard in service and they keep saying they cannot recreate the leak and therefore had done nothing with the car. They had not taken the speaker out or looked at roof rack or anything they simply ran water over it to try and recreate. At this point the speaker must be damaged since it isn't an outdoor speaker and/or some evidence inside the wiring to show the water damage.I called and immediately asked for Sales Manager or someone in charge and was told by the receptionist that they were gone (or didn't want to help of course). They finally put me on the phone with Jeff McCallum which is not even a manager in the new car department but he advised me he was the Sales Director, he failed to mention he worked in USED cars not NEW cars. I proceeded to tell the story about how they refused to give me a replacement vehicle and that I am owed this to be fixed or a new car. Again at this point I have owned the car only 16 days and has been in service shop twice already. He assured me the General Manager will call in the morning. The service they provide is horrible. I will NEVER buy a Jeep again nor use this dealership. I owned multiple cars from Radley Chevrolet and even for small repairs they would offer to drive me back to my office or get me a rental. I have never had a dealership offer such poor service and I buy a new car every few years for my business. I will tell my story on my blog. DO NOT USE THIS PLACE TO BUY A CAR.. if anything goes wrong they treat you horribly. NOT TO MENTION I HAVE A BRAND NEW CAR THAT LEAKS.

mmconner

14 de sep. de 2015

Prompt and courteous attention. Service writer, Howard White, was considerate of the time spent and very helpful and knowledgeable about the vehicle and questions I had regarding the controls.

TERPS514

8 de sep. de 2015

I worked with Beverly Riley over the labor day weekend as I was looking for a used car. Her straight forward way of working was a relief for me and stood in stark contrast to some of the other sales people at other dealerships in the area. In the end I knew I could come to a deal at a fair price, and did not receive any pressurized sales tactics. There also wasn't any hidden ancillary fees, which I received from some of the competitors. I would look to work with Beverly again. She built trust. For me, that means a lot.

Gary

28 de ago. de 2015

Safford was one off the dealers that responded via the TrueCar inquiry. While Safford was the highest priced, their people were courteous, prompt and provided helpful information. Head and shoulders above two of the other dealerships. Their customer service is excellent. .

pamritchie1964

26 de ago. de 2015

Worthless I found the solution they would not listen to me.... The pcm requires being flashed or reprogrammed since being put on aftermarket. Would not listen to me. I will be in the dealership tomorrow. Trust it will not be good.

cmarquez928

24 de ago. de 2015

no comments at this time, I'm 25 hundred miles away, but will be coming over to Williamsburg Va. whiting a couple of weeks and I'm looking forward to stop in you store,

distraught and terrified

15 de ago. de 2015

WORST EXPEIRENCE OF OUR LIVES BUYING A VEHICLE. of course when we walked into Safford Jeep/Dodge everything is just fabulous, rainbows and unicorns you know. Traded in a 2011 jeep vehicle for a 2014 jeep wrangler in May 2014 in June 2014 I received an email from the salesman himself declaring we owed him our warranty refund from our trade-in! What sense does that make? I paid cash for a warranty 2 years earlier, why on earth would/could that little bit of money belong to a dealership??????? Someone explain, PLEASE. 3 months later in September we get a certified letter claiming we owed over a $1000 as part of an installment agreement with them!!!!!? xxx??? We called the General Manager, Leo Nersuhkin immediately to dispute this, left at least 6 messages with him and several with a secrecy, of course like everyone else, NO RESPONSE. We couldnt understand why this dealership thought we owed them any money as we traded in our vehicle and financed EVERY THING else. Next we received a certified letter from an attorney stating we are going to be sued for the money! What a terrifying thought, all the time we spent trying to resolve this and they never responded until this letter that threatened a civil suit against us. BEYOND STRESSFUL. We immediately respond in like with a certified letter sent to the attorney of this dealership and to the GM of the dealership...... that was the first week of October 2014. We never heard back from them.......UNTIL MAY 2015(ALMOST 8 MONTHS LATER) VIA MAIL GIVING US A DATE FOR CIVIL COURT. This issue is still unresolved but I can tell you that if you think of buying a vehicle from these bottom feeders......take your attorney with you, paying him/her will be the best money you ever spent!!!

davidaperch

14 de ago. de 2015

My work was finished hours before they said it would be done. I was in and out. Job was done right the first time. They even got me a rental car.

PLEASANT LADY

6 de ago. de 2015

Rob Stocking and Gill Brown from Service have been attending to my cars for many years.They have exemplified honesty and trust. I can always count on them to listen to my car concernsand offer helpful information as well as get the joy done. I highly recommend these guys as anasset to Safford Dodge.

rhondaoh9

1 de ago. de 2015

Had purchased a Jeep Wrangler from a different dealership..Safford Is closer to my home however.Needed a few accessories for the vehicle.Pete in the Parts department was so wonderfully friendly,knowledgeable,and so very helpful!Look forward to coming in and ordering any other things needed!Great employee Safford!Wish more people were as friendly as Pete!

roni

27 de jul. de 2015

They got me in quickly and even gave me a ride to work and came and picked me up from work after my car was repaired. Friendly staff too.

steinway

26 de jul. de 2015

Everyone I've worked with in the Service Department, has been very friendly and pleasant to deal with. They take the time necessary to answer all of my questions and always thoroughly explain the work that needs to be done. The facility is always clean and orderly in appearance and the waiting area is very comfortable.

Teresa1497

25 de jul. de 2015

While visiting family from out of town I had an issue with my vehicle. I called the service department and they got me in first thing the very next day. While they couldn't completely resolve the issue because of time restraints with not being able to get parts in on time since I was just in town for a few days. They still did a complete 23 point check up for free on my vehicle to make sure it was safe for me to return home in a few days. Jim was the main person I dealt with and it was a pleasure. He was very thorough and courteous. During the inspection they noticed all four of my tires were in need of a change. Which I was aware of already. They brought this to my attention, but they never once made me feel pressured to actually have the work done there. I decided to go ahead and have the tires replaced. They did a great job and in a timely matter! They had a great deal on tires going on and my actual total wound up being less than what I was originally quoted. Which was a bonus! Ironically the very next day my one tire became flat because of a nail in the tread. I again called up the very next morning and they were able to get me in right away. They were so nice about it and were able to repair it for me free of charge as a courtesy and in a timely matter. I would definitely recommend Stafford Dodge of Springfield to everyone!!

Albert

24 de jul. de 2015

I bought a "new" 2015 Dodge Journey SE 6/13/15. The vehicle was transferred from another dealer to the Fredericksburg lot. I drove to Vermont a few days later and that's when the top of the tailgate strarted to make a rubbing noise when opening and closing. I noticed some marks on both sides of the tailgate that alligned with marks on the body. This indicated there was a prior problem with the tailgate alignment or repaired damage that was not divulged at sale to me. The service department provided excellent service by sending the Journey to a body shop for repair and supplying a rental vehicle. Other than losing the use of my new vehicle for a week I am pleased with the purchase and service provided at Safford.

BuckeyeMike

23 de jul. de 2015

If they're not one of the best dealerships in the US, then they should be. My buying experience was so easy it was embarrassing. I found the truck I wanted on Cars.com and sent an email at midnight. The next morning, I had an email at 6:30 telling me the truck was in stock if I wanted to test drive it. By 9:00 am, Beverly had left a voicemail and follow-up text saying that they had pulled the truck and detailed it "IN CASE I WANTED TO TEST DRIVE IT!" One phone call later and I was on my way by 1:00 pm. By simply texting a photo of my license, Safford had multiple finance options ready when I arrived, and got me a rock-bottom interest rate that was not through Chrysler Finance. There was no pressure, just pure service. They did all that work and I still could have walked. 45 minutes and a quick call to my wife later, I got the truck I wanted for less than I planned to pay. They even took care of registering and getting the state inspection for me. From Ashley in the Online Office, to Beverly in Sales, to Leo in Management, to Brian in Finance, everything and everyone was first-class. You won't be disappointed with Safford.

RAM274

21 de jul. de 2015

My experience started on April 29th, 2015, with Jeremy at the service department. I wanted to receive out the door price on mopar 4 inch lift, tires, and wheels. I was told for Jeremy in parts that it would be 6, 500 give or take a few dollars. I agreed to the price and everything was set up on the service end with Howard. I was told 6-10 days before the parts came in. Well after only 2 months waiting I was finally contacted by Howard in Service to set up the appointment. I dropped my truck off on July 8th, 2015 and was told it would be done by that Friday. Howard contacted me and explained the delay due to the manifold leak that we would hold off until Monday July 13th, 2015. I called that morning in spoke to Matt in service to inquire on the status of my truck and was told it would done around 2pm that day. I called around 5.30pm that evening to confirm that my truck was ready. I was told it was ready to go come get it, so I left from 2 hours away. Roughly 30 min went by I received a subsequent phone call from Matt in Service telling me my truck will not be ready until the next day due to the alignment needing to be done. He assured everything else was done but the alignment. I told him I needed my truck back today and that I would take it somewhere to get the alignment done. He agreed that they will get the alignment done because a technician was going to fix the broken machine. I showed up 2hrs later roughly 8pm after grabbing dinner to find tech just got done putting my tires on the truck so they initial story of my truck just needing the alignment wasnt true. So I waited until 10.40 pm that night for my truck to be completed. Now I was on the part to pay the Service guy Matt for the work they completed to find out the bill was over 1,500 dollars more then I was told and if I didnt pay it I wouldnt be getting my truck. Even the paper from service said customer was told $6,000 plus tax but I was told it didnt mean anything. From start to finish this was a horrible experience after purchasing 4 vehicles from the dealership. Howard did go above and beyond to correct this issues. Note I spoke a lady that works at the dealership regarding customer satisfaction and I made her away of my issues and she said someone would contact me at the dealership. Still waiting on this phone call.

Kevin and Leigh Anne

12 de jul. de 2015

Initially we spoke to Christopher Ballard about a new Jeep. Being unclear about exactly what we wanted, he was very patient and answered our many questions. When we expressed an interest, he escorted us to pre-owned vehicles where he introduced us to Sammy Harmoush. Sammy was extremely professional. He was able to answer all of our questions and it was evident that he knew his business. Not only did he give us honest and direct information, he was quite the personable gentleman. Sammy also expressed his great satisfaction with working at Safford (a really good indicator in my opinion). Next we were introduced to Brian Bishop, the finance manager. We found him to be very pleasant and fair. He was efficient and spoke highly of Mr. Harmoush. We found an amazing Jeep for a great price! We had an outstanding experience. I will write another review when I have my beautiful new Jeep serviced. I have no doubts that it will be an equally superior experience. We will definitely use Safford for future auto purchases.

Carclueless

11 de jul. de 2015

Top notch service. They went way above and beyond expectations in assisting me in finding a new car. Thank you so much to Leo and Scott for helping me out. If you are looking for a super friendly salesman ask for Scott he will blow you away with his customer service

JD

6 de jul. de 2015

Sammy was very engaging and helpful in my search for a car. He bent over backwards to get me the deal that I wanted. Great experience!John D

McKamy

4 de jul. de 2015

Rob provided great service and feedback regarding our Jeep. We had recently come back from a very long road trip and had warning lights. He eased my worries and found the issue in a timely manner. He called me three times to keep me updated on what was occurring with the vehicle and then explained it to me again in person. I really appreciated his patience and explanation.

danny

4 de jul. de 2015

BUY A NEW 2014 JAM HAD CHIP IN THE PAINT WAS TOLD IT WOULD BE FIXED, DROP IT BACK OFF TO GET FIXED PICK IT UP THE NEXT DAY, WHEN I GOT THERE TO PICK IT UP LOOK AT IT AND IT WAS COLOR IN WITH A BLACK MARKER, THATS HOW THEY FIXED IT BUY A 2013 RAM ITS BEEN THERE BACK THERE 5 TIME IN 1 MONTH FOR A TRAN LEAK IN PAN, COME TO FIND OUT THAT IT WAS A 2 DOLLAR SEAL LEAK, THEN HAD TWO WAIT 2 HOURS WHEN TOLD IT WOULD TAKE 1/2 HOUR TO DO, NOT GOOD SERVICE PEOPLE AT ALL, CHRIS ATCHISON, OR ROB STOCKING

krainvfk

2 de jul. de 2015

Sammy Harmoush - A true professional gentleman and salesman. He was professional, knowledgeable and thorough. Friendly, and no pressure. I asked 12 questions and he replied truthfully! Well prepared to make judgment on Grand Cherokee Laredos 4x4 over the years! That impressed me!Gary Southall - A financial manager who worked with me in all aspects. Honest and up-to-date on interest rates and payment systems. His professional attitude and experience made the process go so smooth! I did not really deal with Jeff McCallum but he was a pleasant manager. I would give Sammy and Gary each an Outstanding!

shodge915

27 de jun. de 2015

We were told we were only allowed a 20 minute test drive. We'd been to a lot of dealerships in the past 3 weeks. Only one other dealership gave us an allotted time to test drive and they said we could take it out for an hour! Everybody else took a copy of our DL's, put a tag on the car and tossed us the keys and said have a good time!

twostilletos

6 de jun. de 2015

Scott Rader, Brian Bishop, Chris Atchison and the rest of the gang at Safford Chrysler Jeep Dodge of Fredericksburg are truly committed to customer service!! My Husband and I have purchased two vehicles from these folks and we always go back for service even if it just an oil change. They consistently go above and beyond in all areas and with pride. If you are looking for an honest, hassle free experience go see my friends at Safford. You will always leave feeling great about spending your hard earned money here!!

New Wrangler Unlimited Owner

5 de jun. de 2015

I started the process by inquiring online about a jeep that they had in stock and Sandra Davis quickly responded to all of my questions and set up a time for me to come and take a test drive. Sammy Harmoush greeted me at the lot and was great to deal with the whole way through the process and we worked out a deal that was great! When it came to the financing I worked with Gary Southall and he was able to get me a great rate and term to fit right into my budget. The customer service that I received was top notch. Thanks to everyone involved, especially Sammy Harmoush, for getting me into my new to me Jeep Wrangler Unlimited!!

GUNNERMAN

30 de may. de 2015

I wasn't in the 'immediate' market for a vehicle since I dearly loved my 2003 Ram 1500. I tested several Ram's in two different trips. I settled for a 2014 Laramie and I am satisfied with it. Sammy was very patient and assisted us very well. The only thing I am not happy with is the U Connect. I was told that I could use my iPhone connected apps with the U Connect. This is not so. The only thing I can do is Bluetooth telephone use and the music app. Anything else worthwhile requires a paid subscription.

Tony123

12 de may. de 2015

Sammy greeted us with much enthusiasm, but no pressure! He was very professional, knowledgeable, and friendly! Sammy made the buying experience of our 2011 Dodge Dakota very easy and he treated us with much respect and really listened to our needs. He continues to provide great service after our purchase! Job well done Sammy!!!

jack

6 de may. de 2015

I was greeted by Sammy as I got out of my vehicle. I told him the vehicle that interested me and he quickly got the key and escorted me to the vehicle. We took a test drive and I agreed it was the vehicle I wanted. Sammy then very efficiently guided the process that takes you from one vehicle to owning another one. He had a warm style and was very careful to make sure I understood each step. I was in and out with my new vehicle with no hassles. I later had to call him to let him know I had left something in my old vehicle and he was able to retrieve it for me and set aside safely. I would recommend him to anyone looking to buy a vehicle from Safford Fredericksburg.

EDM01

4 de may. de 2015

Dealership had great pricing and location....They were very responsive to my internet requests and I would not hesitate to recommend them. Thanks for all the help,

msjoann1616

3 de may. de 2015

The staff were very customer service oriented. The procedure to buy a vehicle was pain free and qick. Scott Rader was very knowledgeable, helpful and spent a lot of time explaining every component of the vehicle we bought made you feel comfortable ame like we were the only customer. I would refer anyone without hesitation to Scot .Thank you,

snowbird1940

1 de may. de 2015

Sammy Harmoush was wonderful. We had a mix-up thinking the car we had selected over the internet was in Fredericksburg but actually it was at the Winchester dealership. Sammy immediately went to work having the car brought to Fredericksburg. Meanwhile Sammy showed us another car, same year and same model so we would know what we were getting. Our car came in the next day and we fell in love with it. Sammy would not have been nicer or more helpful. All the employees at Safford went out of their way to make us feel comfortable.

trkraemer

24 de abr. de 2015

Brett went above and beyond to help us out. Long story, short - 3 weeks ago we had an issue with my Jeep Grand Cherokee. We thought we may not be able to make it home to Maryland, since it was late on a Sunday, and the service department was about to close and could not fit us in. Brett, the service manage, saw that we were in a bind and came outside to talk to us. He took a few minutes for a test drive and was able to diagnose the problem as a relatively minor issue with the brakes. We were able to make it home that night thanks to Brett's efforts. That is customer service! The dealership made no money on me, but definitely gained my appreciation and respect. Based on this experience, I would recommend this dealership for outstanding customer commitment and service. Thanks, Brett!

VENITARALPH10

17 de abr. de 2015

TWO IN HALF HOURS TO TURN TWO ROTORS,THE TRUCK A LITTLE OVER 24,000 SO WHATS NEXT, CAN'T WAIT TO GET TRADE THIS TRUCK FOR SOME ELSE , DODGE WILL NOT BE MY NEXT CHOICE.

CKNEAL

9 de abr. de 2015

We cannot thank Sammy enough for making this an awesome experience. His knowledge and years of experience definitely showed. We WILL be back to see him and highly recommend him to anyone looking to purchase a car. I guarantee you will not only walk out a happy customer but will have gained a new friend as well. THANKS SAMMY!!! :))

krudder

31 de mar. de 2015

Everyone was very friendly and helpful. AL made this experience better than I could have ever imagined. If your looking for a great car with no hassle, I would definately recommend asking for AL ALLEE!!

Sarah_Stepper

27 de mar. de 2015

Scott was the most helpful sales person I think that i have ever encountered. Every issue there was he had a solution. He fixed everything without a problem. :) THANKS SCOTT!

TH5300

24 de mar. de 2015

What an amazing experience. I was shocked when I called to make an apt at 9:00am and was asked if I could come in at 6:30pm the same day. What?I did not have to take a day off to get my car serviced. Who even thought that was possible. The service hours are great and a modal for all dealerships. I have purchased four cars from Safford. Well ok two were Fiats so I think that only counts as three. never the less i am proud to call Safford my dealership.

pitcher122013

16 de mar. de 2015

The entire staff was extremely helpful and friendly. The help me find the right vehicle for myself. I couldn't be happier. Especially with Dario. Thank you so much.

nl

16 de mar. de 2015

I found the car I was looking for online and called the dealer 150 miles away. Scott Rader handled it all from beginning to end. The car was precisely as depicted. I handled everything over the phone and a few days later drove up. Scott was super efficient and had all the work done so I could sign and drive right off with a full tank of gas. I would highly recommend both Scott and Safford to anyone looking for an honest ethical and simple way to buy a car.

Elias

15 de mar. de 2015

Best man with selling experience on car. When it comes to selling cars; He would not lie to the customer about what is in car, what's wrong with the car. He got a good personality; ver friendly. She his helping a customer, He would do anything to make sure the customer are satisfied.

FyrRunner

2 de mar. de 2015

I stopped to look at a few vehicles I found online. Joe Robinson introduced himself, answered my questions, and took it from there. He was professional, friendly, not aggressive or pushy, and impressed me tremendously! The process of vehicle searching, purchasing, financing, ...all of it ...was so easy, efficient, and overall an amazing experience. Jeff and Steve handled the financial part and all the paperwork...they were fantastic! My expectations were exceeded in so many ways, that I can't say enough good things about this dealership. And the service hours ...I thought I misheard so I had to clarify...yes, they are really open until 3 am during the week!

Rbutti

1 de mar. de 2015

I located the car online, inquired about the vehicle and Scott Rader responded immediately! From the start I was extremely impressed with Scott's attitude and willingness to answer all my questions, and make sure I was comfortable with the vehicle I was looking to purchase. When it came to achieving the price I was looking for; I felt like Scott was working for me (on my side) going back and forth with management to close the deal. They provided me not only a great deal but were also courteous to drive the jeep up to DC when I flew in.This was probably one of the smoothest transactions I have ever experienced with a dealership!Scott and the dealership are true professionals!

Clark Gable

27 de feb. de 2015

I have worked with Scott in used cars re. a 2008 Dodge Magnum R/T. First of all, I live in Santa Fe, NM so I have never had any work done at your dealership nor will I have any done. Scott hasbeen great to work with. If I don't end up with the vehicle, it is not because Scott hasn't beengreat. My credit is not platinum and so even though I have been approved by Capital One thereare still costs like moving the vehicle to SF which are preventing me from completing the deal.Thanks for your interest.

AnneWhitman

25 de feb. de 2015

When we purchased our vehicle two years ago, someone at Safford Dodge was in a rush trying to get rid of us and listed the wrong vin#. We did not notice it until a couple of months ago. I have spent over 2 months trying to correct this problem with my insurance company, DMV, Safford, and the automotive places that work on our car. I have wasted so many countless hours attempting to correct the problem. I still have to go to the treasurer's office and fix it there. My family may have to pay $1300 because DMV thinks we are driving an uninsured vehicle which we have never done. Safford Dodge's solution to my headaches and worries and all of my stress is to give me a few free oil changes. NOT GOOD ENOUGH!!! Make ammends! Do not buy your next car here. It is not worth it!!

Satisfied

20 de feb. de 2015

This is the second used vehicle I have purshased from Safford Dodge. The first was in 2008 and this "new" 2014 Durango replaced the one I bought then. This time I dealt with Scott Rader and was extremely pleased with his attitude, helpfulness, knowlege, and friendliness. Even after the "deal was done" Scott continued to be exceedingly helpful and expedited the acquisition of several items initially overlooked by me. Thanks Scott.

rjones

17 de feb. de 2015

There have been several recalls on my Jeep and I have also taken my Jeep in for regular service. Sorry I don't remember the names of the people who helped me while I was at the dealership, but everyone is always polite and professional. They answer all of my questions and keep me updated while my Jeep is being serviced. Customer service is excellent+.

preciousnini

12 de feb. de 2015

I've always had a great experience we very time I've brought my car in for work. Last week I was helped by the service director David; he was so pleasant and really helped me out!! The customer service is A1!!!!

jeeped

11 de feb. de 2015

Purchased my second Jeep vehicle from Safford of F'burg and from the same super salesman Al Allee. Super experience all around. The JGC is a great vehicle and look forward to many miles in it. Also hats off to Scott in Finance.

Avenger

8 de feb. de 2015

My daughter and I drove up from southern Virginia to purchase her first car. We had called that morning inquiring about the car she was interested in. Little did we know they would have the car prepped and ready for us as soon as we arrived. Salesman Dario Cacciavillani and Brian Bishop were very professional, knowledgeable, and helpful with all our questions and needs. We couldn't ask for a better car buying experience.

Vwlovers

6 de feb. de 2015

Got a nasty sidewall flat tire in my new RAM on the road today, and limped in to the dealer just about out of air. Of course I had no appointment and it was lunch time. They got me a new tire at as good a price as any competitor locally, and had me back on the road in under an hour. I can't ask for better than that! Thanks guys!

greekzzz

2 de feb. de 2015

My wife and I welcomed our third daughter on 1/14/15, on Jan. 19th, we rolled into Safford to get a larger vehicle. Gavin Lutz met me outside while my wife waited in the car. These folks bent over backwards to get us into a new Town and Country.

racinbudyjab

1 de feb. de 2015

I found the used truck I was looking for online and utilized the online chat to inquire since I was out of state and 5 hours away. That day I received a call back from Scott Rader regarding the truck. Scott made everything simple, there was not haggle this, haggle that he went straight to the point, valued my trade-in and we agreed to a price. I drove up that weekend to view the truck and Scott had it parked inside (which was great because it was 19 F outside). He was straight forward the entire time and made the process as painless as possible, NO funny business here. This was my best and most pleasant car buying experience yet (out of 3 others) and I would absolutely recommend this dealership and Scott to anyone.

tsmith5545

30 de ene. de 2015

New in town I was respectfully, friendly treated from the moment I walked in with a young lady explaining how your service area worked to meeting with Howard White to explain my problem.

ValWill

24 de ene. de 2015

I would definitely recommend Al to everyone who wants the ultimate buying experience while purchasing a vehicle. He is very knowledgeable about his product and has a very kind heart. He really listens to the customer further understanding their needs and wants. In addition, when it comes to servicing the customer, Marilyn really understands what it takes to keep a customer coming back wanting to purchase from the same dealership. In the same year, we purchased a Chrysler 300S John Varvatos and less than 10 months later, we went back and purchased a 2014 Dodge Ram truck. All due to the treatment we received from Al and Marilyn.

bill

23 de ene. de 2015

Great Car! This is my 3rd Chrysler. In my opinion no other car company can match Chrysler's styling. Everyone who sees it compliments me on my beautiful car. My last Chrysler was a 300M which I drove for 16 years! This car is like that old 300M but loaded with all the latest technology upgrades. And the staff at Safford is outstanding. They're both polite, and knowledgable. I want to single out one of your sales staff, Al Ailee. He answered all of my questions during the initial sit-down. At no time did I feel the slightest pressure to buy a car from Safford. When I made the decision to buy my 200c Al spent a lot of time with me, going through all the features of the car and answering all my questions. Believe me, this took some time because of all the technology in cars these days, and Al was very patient at all times. The bottom line is I would not hesitate to buy my next car from Safford and I'd hope that Al was the sales person. He's a keeper.

Bob

16 de ene. de 2015

I made a appointment to have a P-64 software update. When I arrived at the service department I was greeted by Gill Brown. Gill downloaded information from the computer system on my 2014 Jeep Grand Cherokee, and found a couple additional software updates that could be installed during this service appointment.We waited in the customer lounge, while the updates were completed. The work was completed in a timely and professional manner.

slarmel

15 de ene. de 2015

I've purchased Dodge and Chrysler vehicles most of my life and have found them to be excellent vehicles. The service departments and staff were not! Not until I met the gang at Safford. My truck had a problem on a return trip from West Virginia to Myrtle Beach and I lost all of my dash electronics and my wipers, during a snowstorm, while traveling south on I-95. I remembered where the Dodge dealership was located in Fredericksburg and made it there with my truck. I explained my problem to Chris Atchision who immediately took my truck into the service area and with a few minutes his mechanics had diagnosed the problem. They not only found the problem but they fixed it and had me back on the road within 2 hours. I had also had a problem with my heater when I was in WV and my son was able to remove the broken part and it was lying on the floorboard so that I could get it fixed when I got home. Shawn saw it, knew what it was by sight, explained what had happened inside the heater box, and then took me around to the parts department where I obtained the correct part to fix the problem. Shawn was ready to take his time to go ahead and fix it then but I chose to get back on the road so that I could get ahead of the storm. My fortunate stop at Safford Dodge had renewed my faith in Dealership Service Departments. Safford has the most caring, dedicated, and knowledgeable group of employees I have ever met. Dodge, Chrysler and Jeep all need to take a look at how this entire staff performs their jobs and copy that thoughout their dealerships. They are the model of how a customer, no matter where they live or where they purchased their vehicle, should be treated!!!!!! Thank you everyone at Safford!

Sammy1217

14 de ene. de 2015

Couldn't be happier with the level of service that we have received from Safford. From the first time we went back in May and throughout the year it has been exemplary. Dario has been a great person to deal with. Patient, understanding, and most of all no pressure at all. We like Safford so much that this past Saturday I went back and bought a FIAT ABARTH. Dario once again was awesome. The experience was so great that I felt I was talking to a friend. Thanks Dario. I told you I'd be back for an ABARTH. Keep up the good work and we'll see you next time.Sam

Monica79

14 de ene. de 2015

The staff at Safford is great!!! I went to the dealership not expecting to purchase a new Charger but Al Allee, Joan, Leo, and Mr Southhall made it easy. They did everything they could to insure I was comfortable and made this purchase of my first new car flawless. I would recommend Al Allee to everyone who is looking to purchase a car. Thank you everyone at Safford Dodge for making my first new car purchase a wonderful experience.

Tocsmit

14 de ene. de 2015

I have 3 vehicles I purchsed from Safford. From the sales staff to the maintenance staff I could not be happier!! Safford keeps apologizing for any problems I may have. I have to keep reminding them that it is not a problem if it is fixed and boy have they delivered. On time and on schedule. The staff at Safford is nothing short of 'Top Notch' and this is why I am part of the Safford family!

Lee H.

13 de ene. de 2015

I had gone in on a Saturday to look at a very nice, used Jeep Wrangler that was priced very reasonably. The Jeep itself was in excellent condition and the salesman that I personally dealt with was helpful although he seemed a tad inexperienced. After spending well over an hour wrangling over the price that I was to pay and a minor issue that needed to be corrected on the Jeep I let the salesman know that I wanted to think about the deal overnight and not rush too quickly into making a decision. He was very accommodating and even offered to let me drive the Jeep home that night while I debated the merits of this purchase. I declined this generous offer and his last request to me was to speak with the used car sales manager before I left to let him know what I was doing. This individual seemed pleasant enough as I chatted with him about my decision and we shook hands before I left. The next day while at work I called the salesman and asked if there was any movement on my last price offer and he placed me on hold while he went to check with the manager. When he came back to the phone he told me "not to kill the messenger" but the used car sales manager had pulled the previous offer from the table! I could not believe this as the manager said nothing to me the prior evening, when I had spoken with him, about the offer expiring at the close of business and if I left it would be rescinded! Needless to say I was pretty upset at being treated this way, it was, in my opinion, unprofessional and a very poor example of customer service. I will not be going back to this dealer if this is how they treat their prospective customers, especially their new ones!

sharon

9 de ene. de 2015

We worked with your salesman Sammy Harmoush, he showed us many trucks before we decided on what we needed, he was friendly and patient, Steve Stewart and Daniel couldn't have been more helpful all three men were outstanding. It was a good experience.

Bubba4u2

6 de ene. de 2015

Don't believe the offers they send out and call you about. They are just tricky gimmicks to get you into there shop. Once there they offer you bottom dollar for your trade-in and want top dollar for theirs. They made me the worst offer in Northern VA. Shop around you will find a much better deal.

IceShane

31 de dic. de 2014

My mom had purchased a vehicle here and dealt with Dario. We decided to get me a fiat also and I went to Dario as well. He's was more than pleasant to deal with both times and isnt like the regular car dealer. He acts like a well mannered family person that's there to help you! Dario is definitely a go to guy!

Jennifer

31 de dic. de 2014

I drove an hour to Safford Fredericksburg, seriously doubting that I would walk out with my dream vehicle, a Jeep Wrangler! I am elated to say that Bob was able to do exactly what he said he was going to do, and that was get me in a Jeep! The entire experience was friendly, I did not get the run around, everything was fast and efficient. Brian in Finance was great as well! Everyone was extremely knowledgeable about the vehicles! I have bought several cars from other dealerships and this was BY FAR the best experience I 've had. I have already shared my excitement with family and friends! Safford has just earned a repeat customer for any future vehicle purchases from my family!Thanks Guys!!The Carroll Family

three11j77

30 de dic. de 2014

Worse Service Experience EVER! What happened to qualified technicians who don't have to rely on hooking up your vehicle to a computer to find "the problem." Computers are not able to detect minor flaws, issues, and concerns your clients have. Especially with a brand new 2014 truck that shouldn't be making any rumbles or ticks. Got advice, not all fixes are going to be made or found through your USB ports and computers hooked up to the cars computer. Why not be humble and be empathetic towards clients who are stressed over these matters and not make them feel dumb, inferior, or not worth your time. Paying good money for a new vehicle, full warranty, and all perks should get you at least some service with a smile and consideration. Didn't even offer a free oil change or car wash? Really? Makes me want to trade my new 2014 in for a Ford, or Toyota with a better Auto group who I KNOW will give me the service I want and work with me.Had great expectations when I started, but in the few months I have owned my vehicle I feel I have made a huge mistake and regret the choice I made in Safford Auto Group.

Kingdavid

24 de dic. de 2014

Safford auto offered me great service right from the beginning. Greeted me with open arms as soon as I walked in. I knew which car I wanted from the start, and Dario did not hesitate to get me off on the right path. We enjoyed our test drive as he showed and shared with us the perks of living in Fredericksburg. Set us up with a perfect day. Which was shorter than seemed. Ensured us that he will find a way to get the deal done. When it was all said and done I walked away with my dream car with great payment plan.

The Rowletts

21 de dic. de 2014

So worth the trip to Fredericksburg to get friendly support in finding a car from a great salesman! We were in and out in no time with a trade and financing. Everyone there could not have been nicer or more professional. What a well run company! I'll never go anywhere else for a car.

GuapoPR

18 de dic. de 2014

The entire process was pleasant. I went through the buying program that my credit union provided. Within a few minutes of enrolling and them notifying me of Safford Fredericksburg being in the program, I was contacted by Safford and scheduled an appointment for an hour later. Richard P. was my initial Customer Service rep and he did an excellent job through the purchasing process. They took my trade at a fair price, I picked my truck of choice and took it for a test drive and then wrapped up the purchase. Everyone at the dealer was fabulous and Im glad I purchased my truck at Safford of Fredericksburg. Ill buy others vehicles from them as long as they continue to put the customer in Customer Service.

rcrabbe

10 de dic. de 2014

We originally came in the dealership to look around for a new Jeep and weigh our options between companies. The Jeep Patriot caught our eye and after Dario showed us the price for the 2014 model, we were quite surprised by the affordability. However, due to credit issues and loan issues we could not get this car. But that did not stop Dario from going above and beyond what he could to help us. By the end of the night we left out with a 2013 Dodge Avenger, still a better car than we came in with, and a wonderful customer service experience. Dario has been one of the best salesmen I have encountered, be it with the logistics and paperwork he took his time with to make sure we fully understood, getting us a deal on the vehicle, and just sharing his personal life with his family, we were very pleased to have someone like him helping us. I would recommend this dealership soley on the experience we had with Dario. Even the finance person was very helpful and he gave us an affordable monthly plan, we gave him our options and he met us in the middle. Overall this was a great sale and we are happy we choose this location and company.

leslie.g.howard

3 de dic. de 2014

It went smoothly. To much idle sitting time but this is an operational situation created by the company protocol. Sammy spent time searching for the second key but I didn't realize until everything was signed and I was prepared to leave that he wasn't able to find the second key. Aside from that all went well.

bburke155

21 de nov. de 2014

THE SERVICE STAFF AT YOUR DEALERSHIP GOES ABOVE AND BEYOND! I AM DISABLED AND THEY DID ALL THEY COULD TO ASSIST ME! I CANNOT TELL YOU HOW MUCH IT MEANS TO HAVE A SERVICE DEPARTMENT THAT TRULY CARES ABOUT YOUR CUSTOMERS OVER AND ABOVE THE MECHANICAL ASPECTS OF THEIR JOBS. THEY ARE TRULY A MAJOR ASSET TO YOUR DEALERSHIP AND SHOULD BE RECOGNIZED AS SUCH! I DID NOT GET ALL THE NAMES OF THE INDIVIDUALS WHO PROVIDED ME THE ABOVE AND BEYOND SERVICE, BUT, YOUNG LADY THAT CHECKED ME IN RETRIEVED MY CANE OUT OF MY JEEP, YOUR SERVICE PERSON WORKED WITH ME TO LIMIT THE AMOUNT OF MOVING AROUND I HAD TO DO AND ANOTHER TECH BROUGHT MY CAR BACK INSIDE SO I DIDN'T HAVE TO WALK FAR! AMAZING AND SO VERY MUCH APPRECIATED!!!!

ken.oblinsky

21 de nov. de 2014

I went to look at a specific vehicle. i was greeted by Joe my salesman. I enjoyed his straight approach to selling the car, no hassles involved. The transaction was quick and I was out the door with my new car. Great place yo buy!!!!!

jgpowell2

17 de nov. de 2014

Your expert salesperson especially Mr Chris Glitzos is the reason I keep coming back (Third vehicle and two by other people that I have recommended). His knowledge and overall ability to get through the process of buying a car is short of remarkable. I have been to other dealerships and in most cases the salesperson is pushing a vehicle on you.......Mr Glitzos is more interested in what really works for the customer. I know this first hand and I have a friend who I sent to Chris and was absolutely pleased about the way his deal was handled. Mr Glitzos ability to work with your customers, his overall knowledge of the vehicles, and his outstanding ability to place me in the right vehicle are personal traits that reflect well on your dealership.........some of your other sales people could certainly learn a lot from this gentlemen.Yes..he also a real gentlemen! I am looking at buying a new Truck sometime in 2015 and it will certainly be from Mr. Glitzos.Joseph G Powell.

huntingdaylight

1 de nov. de 2014

Ask for Gavin he did an outstanding job on 10-30-2014. Very nice and outgoing to find us our 2015 Grand Caravan at our expectations! ;-) We love Safford Dodge the bust place to buy from. Leo, Joan, Gavin, Scott and the rest of the team are the best, they work for you and get you what you want. We highly recommend Safford Dodge in Fredericksburg, VA!! We give 100 stars!The best of the best!

Karlydell

1 de nov. de 2014

They made our buying experience an excellent and convienient one. I would absolutely recommend this dealership and our sales associate. Thank you for all the help.

Hassan1983

1 de nov. de 2014

My wife and I started our search for a jeep grand cherokee in August. Gavin at Safford was one of the first salesman we worked with. He was very friendly,knowledgeable, and above all, patient. Compared to other salesman in the area, he was by far the most pleasant. We returned twice to look at several different grand Cherokees and each time Gavin took time to show us the features of each model. He followed up with us without being overbearing. When we (finally) purchased, it was exactly what I had been looking for. Joan got us a great deal with a few extras thrown in and we were very happy with our purchase. We would definitely return to Safford in the future.

juliesk99

1 de nov. de 2014

I am sorry to say that what began as a positive experience with this dealership's sales department became humiliating and rude when I stopped in last Saturday to gather some more information on a new Jeep Wrangler Unlimited. I had visited twice before, maybe a month or two ago, when I was first considering a Jeep vehicle for my next purchase and had a decent time with the salesperson (Gary), but we were a couple months away from purchasing. I have been going through the decision-making process, and was pretty close to deciding on a Jeep Wrangler Unlimited, but I had some concerns about comfort and also just wanting to explore some of the options available for 2015, so wanted to stop by again to do a very brief test drive and just spend some time in a vehicle with more options so I could be familiar with them. I also want to add that I used to sell cars myself, and try very hard not to waste peoples' time so I was not intending to stand around and kick tires for 2 hours. Regardless, while I was initially greeted in a friendly tone, there was pushback when I asked to do a quick test drive "unless I was going to buy soon," but after apparently checking with a manager Gary let me take a vehicle out - again, very briefly which is all I wanted to do. As the drive completed things began to get more uncomfortable. When we returned, I just wanted to sit in the parked Jeep to look at some of the options I hadn't looked at before (i.e. the nav system), and I told Gary he didn't even have to stay - I just wanted a little time inside the vehicle to check things out. However, I was told that there were "people here ready to buy" and I would have to leave and come back during the week. Maybe other people wouldn't mind that, but as a former salesperson and someone who has visited many import and upper-end dealerships, I have never, ever been told to go away and come back some other time when checking out a vehicle I would likely be interested in purchasing within a few weeks. I was made to feel increasingly unwelcome from before the test-drive onward, and believe it was very unprofessional for a dealership to turn someone away when they are just trying to make their final decisions about a vehicle purchase - spending $40k is an important decision and I want to ensure I buy the right thing. I am not sure if this idea to make people leave who aren't there to purchase that day belongs solely to the salesperson, the dealer management, or both, but I will be going elsewhere for my purchase - more of an inconvenience to me, but perhaps another place will appreciate the business a little more. Am giving 2 stars instead of one since the last visit was decent - too bad it didn't stay that way.

trh9162

28 de oct. de 2014

I was in the market for a new vehicle that would get me down the highway in a quick, fast and in a hurry kinda way. The 2013 Dodge Viper GTS fit that need without having to give it any thought. Hats off to Al Allee for help in making my decision a pleasurable one. Scott Rader in the finance department made it a breeze to get all the paperwork done and get me rolling down the highway. I would highly recommend all of the courteous staff at Safford Dodge of Fredericksburg, Va to assist you in your vehicle purchase. As I am now a happy Viper owner!

glgick

24 de oct. de 2014

Rob was very friendly and knowledgeable. Even greeted me by name. He took the time to fully understand the problem I was experiencing and saw that the problem was resolved in a very expeditious and economical manner.

lepke

23 de oct. de 2014

I have been a customer for over 20 years and the sales and service cant be beat anywhere.Fred Brown in sales and Rob Stocking in service are the men to see.They are no nonsense people and always ready to go the "extra mile" for you.Sharon Wheeler is also top notch.Buy your cars here and you wont regret it.

kerr2918

16 de oct. de 2014

Sammy Harmoush took care of us and we are very satisfied with our purchase. Would recommend Safford to others looking to buy a vehicle new or used.

Tim Shultz

15 de oct. de 2014

They recently had a promotion if you come in and test drive a car they would give the customer a 25.00 gift card. I test drove a vehicle and ended up purchasing but three months later no gift card. I have contacted them twice about it. Pretty cheesy operation.

Stan218342

15 de oct. de 2014

I had the pleasure with working with Sammy Harmoush finding and purchasing a used car. He was extremely friendly and didn't pressure me into anything. Overall a great car buying experience.

david.smoot.39

15 de oct. de 2014

Never had a problem with dealership or any of the sales people..they have never tried to up sale me dumb services ... so I would highly recommend for all services

Greghorton91

5 de oct. de 2014

I would recommend to try this dealership first to meet there auto needs. Sammy Harmoush was very kind and very helpfully with our needs and concerns.

TCampbell759913

29 de sep. de 2014

This was by far one of the best car buying experiences I have had. I purchased a 2012 Dodge Charger. We had some interesting issues we were dealing with, negative equity on a trade, etc., and working with Scott Rader and the other guys made it so easy and made it possible. I recommend if you are in need of a car, go see Scott. He will take care of you!

avpowell

26 de sep. de 2014

This is the best car buying experience we have ever had. The people are helpful, polite and knowledgeable. Ken Irwin, expecially, went above and beyond the call of service to answer all of our questions and give us the help we needed. I will definitey recommend them to all my friends and family. I love my new car!!

pwalden19

25 de sep. de 2014

Recently, we purchased a 2012 Dodge Ram 3500 Diesel truck and worked with Scott Rader. We got a great deal and the process was quick and easy thanks to Scott. I would definitely recommend this dealership and Scott to anyone who is looking to buy a vehicle. We drove two hrs to look at this truck and it was definitely worth it. :) Great people and great service. Best vehicle buying experience!

Maalexander

25 de sep. de 2014

Service was outstanding! That are always very courteous and professional. They explained what the problems were and what needed to be done to fix them.

Kevin Parker

23 de sep. de 2014

Dario and Marilyn are excellent people and made my time at the dealership worth it. They go out their way to make sure they get you into the vehicle you want and at a deal that is affordable. I will definitely buy my next vehicle from them and will recommend them to anyone looking to purchase a new vehicle.

ebodunmsu

22 de sep. de 2014

I recently purchased a 2014 Ram 3500 Diesel Mega Cub and love it. I needed to have the fuel filters changed, but don't buy the truck locally so I wasn't sure which local area dealership to take the truck to for service. Safford Dodge was recommended to me by another Ram owner. I was able to get an appointment when I needed it and they not only took care of the issue I had come in for, but also made me aware of a recall and updates that needed to be done. Great experience!

jussimple

20 de sep. de 2014

Always greeted with a smile and never left wondering what is going on with your vehicle. Highly recommended this dealership. Of the two cars that I've bought with this dealer both have been great vehicles.

Clark1863

20 de sep. de 2014

Howard White is a thorough, highly-effective professional and superbly handled my service issue. I would highly recommend Howard and Safford's entire service department.. Wonderful job!Clark B. Hall

Kathryn67

20 de sep. de 2014

My salesman, Sammy, was very helpful and did an excellent job ensuring I found the vehicle I wanted and that suited my needs. I would recommend looking him up when you're in the market to purchase a vehicle.

k4tmj4

18 de sep. de 2014

Bought a 2013 Mazda Miata from Safford of Fredericksburg in June. The used car Sales Manager (Dwayne) was very accommodating and great to work with; however, it is now 3 months later and the Tag and Title paperwork is still not done! The title work is outsourced and "are running a few weeks behind" in processing but 3 months is completely UNACCEPTABLE. Management needs to reconsider the company they use. Had I known this would be such a headache, I would have paid more and bought local.

Kfoster7654

16 de sep. de 2014

They installed a trailer hitch on my vehicle. They did it while I waited and got it done in a timely manner. I was a little disappointed that the recall didn't include the trailer wiring harness or it's installation but that is not in their control. They were great. The service writer was very polite and got me in on a Saturday without an appointment.

dyork1970

15 de sep. de 2014

I really just stopped by the dealership to test drive a jeep with my fiance. I had no intention of buying. However, I was very impressed with how smoothly the jeeps drove as compared to what I thought. Dario was a fun and very laid back salesperson and he really went out of his way to get me what I wanted without being pushy. I was pretty hard on the finance guys but they took it quite well and actually got me everything that I wanted. I never thought that I could afford a Jeep Wrangler 4 door but they made it happen. As it turns out, my fiance's father bought his last vehicle there and said that they have an excellent service department. When I brought the jeep back to get the undercoating and upholstery protectant put on, they had it done in half a day and my jeep was detailed and looking amazing when I picked it up. And they gave me a loaner car while they had my jeep. And I am now a jeep person. I'm looking forward to the service department experience!! I got a letter in the mail from Dario thanking me for the purchase and giving me a free oil change. Awesome experience over all. Make sure you ask for DARIO if you go there. He sells used cars but he was able to get me into the new jeep that I wanted!!

dtvison

11 de sep. de 2014

Our recent experience at Safford started with miscommunication. Upon Chris Glitzos discovered , he assessed and assisted immediately. Thru Chris's patience and efficiency, the remainder of the process went thru with no issues. He took the time and effort to answer all of our questions and concerns. His level of customer service is highly commendable.

mstrickl

8 de sep. de 2014

Our service trips to Safford of Fredericksburg have always ended with the original problem solved and any others brought to our attention. Easy appointment and pick-up.

fanbige3wife

31 de ago. de 2014

Received vehicle back from Auto dealer in MD after an accident, it was apparently not fixed. Called Safford Dodge on Saturday for information, they had me come in on Monday. Thank Goodness they saved my car, the original "fix it dealer" messed it up and then came Safford to the rescue!!! Thanks a bunch, Diane C.

wight.jean

22 de ago. de 2014

My husband is handicapped and we take our van to Safford Dodge. They are always helpful and give us excellent service! We highly recommend them to our neighbors and friends.

us3smiths

18 de ago. de 2014

My husband and I went to Safford of Fredericksburg August 16, 2014. We had Sammy as our sales guy and he was good about getting us the answers we needed. We feel a little cheated as this was our first time doing a trade in and apparently OTD (out the door) with a trade in is different then just buying a car. OTD with Safford on a trade does not include the tax, tag, title, etc. We were expecting to get the equity we had in our car back or to go towards the loan amount, not used for the tags, title, etc. My husband spoke with the manager, Jeff who said he will explain this to everyone trading a car, as they think people already know this. They are also fixing a broken storage box and should have the part soon. Will update on that separately.

Tim22406

15 de ago. de 2014

Fantastic service. Howard is excellent and the mechanic was great! What a great combination! Exceeded all expectations! I highly recommend the Dodge Charger and Safford service!

kenbumpass

11 de ago. de 2014

The Safford team has been great we trust them which is why we have purchased our last 4 vehicles from them. we recommend them to everyone

Bob Adkins

10 de ago. de 2014

Twice before I've had my truck in Safford Dodge for a slow leak in the same tire.On the third try the mechanic found and repaired it.He was young, polite and knew his job, not something you find everyday.I was very happy with the service I received on this trip.This made all categories except price "Excellent".Most of this was due to the young mechanic. As far as the price, if this young man had serviced my truck the first time I would have checked "Excellent".But because it took three tries to get it right, I'm adding the fuel cost I expended on the two failures, this makes it overpriced.Which is why I'm checked "Poor".Have a nice day.

NGCJeep

9 de ago. de 2014

Jeep wouldn't start; had it towed in. Service (Mr. Brett Barker) handled my case. He had the problem checked and found a wiring problem. He called me to explain. I decided to have oil change and tune up, etc while I was there. They did that and also found a leaking radiator. Mr. Barker called me and explained that they would have to order the part, etc. They ordered the part and fixed it. Mr. Barker called me when it was ready and everything went as stated. I must say that I have never had a service department more courteous, efficient or as ethica.Mr. Barker deserves a big THANK YOU!

tim.shultz.10

2 de ago. de 2014

I really appreciate the fair offer on my trade in vehicle right from the start. I dealt with Steve Stewart and Scott . They made our shopping experience very nice. You can feel good about this dealership from the very start.

Sharon 66

2 de ago. de 2014

My wife's 1996 which she loves failed to start after her physical Therapy session. Jeep had never simply refused to start. After waiting a few minutes she was able to get it started. Weary and hot(one of the hot humid days ) she decided to drive it home. We called our trusty Safford service department -it was Thursday- and they explained how they were slammed but if we brought in on Friday they would attempt to have it by Saturday afternoon. My wife was scheduled for more therapy on Monday so getting the car by Monday was very important. Howard took time to listen a description of what the vehicle was doing. He said that they would do everything possible to identify the problem and resolve. Howard called me early evening, the same day, problem identified and just needed my ok to order the part. The part came in Saturday and I got a call "the vehicle is ready". I can't begin to express the professionalism exhibited by Howard and his team. Great service I feel valued as a customer!!

MrBoGo

30 de jul. de 2014

I was raised to perform my own service (like oil changes); and later, NOT use a dealership for service - ever. After using Safford Fredericksburg as a result of new-car maintenance and service, it has proved itself. Safford has become my "go-to" for all my vehicles - routine maintenance and anything else!

cdeane1990

30 de jul. de 2014

Had a really great experience, the truck I bought was reasonably priced and I was able to get close to what I was asking for my truck. I was very pleased with the service and all around experience. I will definitely recommend Safford to my family and friends.

Goldie0730

27 de jul. de 2014

It was pouring cats and dogs, Dario came out with his umbrella put me back in my car and told me to park at the front and go inside, he would bring the car to me. I searched online for the Town & Country, I was already set to buy one elsewhere but my son asked me to check this last one. I didn't want to look at it, I wanted to satisfy my son, leave and go get my van that I was set on. Dario wasn't desperately trying to sell a car he was a very understanding man. We went for a test drive, chatted on the way and I wanted to buy from Dario, I felt he would take care of me and I trusted what he said. After it was over and done, I drove off with my van, really loving the colors inside and out, didn't settle because some of my needs were met, Dario made sure all my needs were met, He didn't make me feel my questions were not good questions, he stated, anything I needed to know he would make sure I fully understood and was satisfied before I drove away with or without the van. I even drove away with $3,000.00 still in my pocket. Dario, I would send everyone I know to you, you are stuck with me for now on AWESOME!!!

Erika H

26 de jul. de 2014

I came into the dealership not expecting to get anything good since I just went through bankruptcy, but Sammy and the finance office were very helpful. They got me into an almost new 2013 Chrysler 200. I love my car and the payments aren't outta my reach either. I will definitely be doing business there again.

earnesta34

21 de jul. de 2014

Last week, a friend of mind suggested that I go to Safford to check out some of thecars they had available. I had been looking around for a few weeks and did my research or vehicles that I liked best for me and my family. I found an SUV with LOW mileage that I really liked. My salesman, Sammy (who was wonderful to work with) showed me the vehicle that interested me. He also showed me a few other options that could be possible contenders, as to not limit myself. He listened to the features that were important to me and helped me stay in my price range. Sammy and Jeff, the sales manager, were able to help me find the perfect SUV for me and my family. These two gentlemen worked with me throughout the day to ensure a fair and reasonable price that I could afford. I never once felt pressured or that they were pushy in having me make a decision. Instead, they were there to answer questions, make me feel welcome, and help me find an SUV at a good price. Chad was also very helpful with answering ALL of my financial questions and questions I had about the paperwork that I had to sign. He explained each document thoroughly and never rushed me as I read through them. I feel comfortable recommending Safford to my friends because of the great service I received.

JAYkrUHL

21 de jul. de 2014

I showed up at Safford with concerns of price and length of time for an oil change for my 2012 Challenger SRT8 392. I figured it would cost well over $100 and take them an hour or two. With a coupon I received in the mail, I paid less than $60 and only had to wait about 30 minutes. The staff was really friendly and were able to answer all of my questions (without any attitude like some other garages). I know where I'll be taking my vehicles from now on.

johnhartjones

17 de jul. de 2014

On Tuesday July 15th, my wife and I were driving my 2008 Dodge Ram towing an empty two horse trailer from our home in Southern Maryland to Spotsylvania, Virginia to purchase a horse. Driving through Fredericksburg on Route 3 heading toward 95 south, a little after 2 pm we were caught in a SEVERE Thunderstorm. I switched the windshield wipers to maximum and the drivers side wiper QUIT. The passenger wiper continued to work. We pulled into a parking lot and determined that it was nothing I could fix on site. A call to AAA got us the # for Safford Dodge in Fredericksburg. We called their service department around 2:30 and were told that they were very busy and closed at 5 but if we could get there they would see what they could do. They gave us directions. We had to drive at a mile to 95 south, go at 8 miles on 95 and 4 lights on rt 1, all the while driving and leaning over to see out the passenger side windshield. Then we had to go through at foot of water to get on their lot but we got in at 3:00. It was the wiper transmission that had to be replaced. They had the part. We dropped the trailer in the lot, they took my Truck into the service department and got us out just before 5. We hooked the trailer back up and went on to buy the horse and were back home in Calvert Co. that night. They were willing to look at the problem of someone not in their customer base, they had the part in stock, and they were willing to squeeze us in at the end of their busy work day and get us back on the road. I think they are excellent!

HasleyJ

16 de jul. de 2014

I have purchased many vehicles in the past and this experience has changed my negative outlook. Jeff made me feel like family at first greeting making sure I was comfortable and being taken care of the entire time I was there. Scott patiently worked with me to find the perfect vehicle, walked me through the purchase and made the entire transaction incredibly painless, staying with me through the final steps (signing) and made sure my vehicle was detailed to perfection and walked me to it. He was as excited as I was for my new car. Marsha explained every detail I needed to know about the dealership, my protection plan and how to get maintenance completed. Chad walked me through each document to be signed and helped me with any question I had - never making me feel rushed. Becky checked on me throughout the process to make sure I was comfortable and stress free. Everyone listed above made me feel like I was the only person in the dealership purchasing a vehicle that day and made sure I knew that I could call them anytime, thereafter, for assistance. I never felt uncomfortable, stressed or left alone. I will definitely return to Safford of Fredericksburg for my next vehicle purchase and will happily and confidently recommend them to all my family and friends.

ValNelson

11 de jul. de 2014

I don't even know where to begin with my wonderful story on buying a vehicle from Safford Dodge. Dario was our salesman and let me tell you, He Is The Man!! Dario greeted my husband and me in the parking lot and provided the best service and information possible. We felt more like family than customers by the time we left the dealership. The vehicle we purchased was for me and I felt Dario treated me, as if, I was his sister looking for a vehicle versus just a customer he could make a sale off of. Ms. Marilyn Thomas was our customer service person and she was awesome as well. To close our deal we saw Chad Bishop and he treated us with the same care and outstanding service. I recommend this dealership to anyone who is in the market for a new or used vehicle. I had an issue, that was my own fault, and this dealership went out of its way to make me a truly happy customer, even though they did not have to. Thank you Dario for being an awesome salesperson and taking care of me. You told me your priority was to make sure I was happy with my purchase and I am still smiling and very happy with my final purchase. Thank you again and thanks to your GM team for their understanding. In the future, when we are in the market for another vehicle, Safford Dodge will get our business.

Erndoss

11 de jul. de 2014

My salesman Sammy was awesome. He was friendly,infomative,and a great person. He put me in exactly what I was looking for at the price I was willing to spend. Unfortunately the same can't be said about the finance person I dealt with. Very nice gentlemen but fast talking and didn't explain different warranty and price options very well. I must add that I came back and another finance person named Steve listened to my concerns and went out of his way to make things right and keep me satisfied. Overall was a decent experience and I would not hesitate to buy from this dealer again.

char386

7 de jul. de 2014

I recently purchased a vehicle from Safford Dodge and I had an amazing experience. Dario greated me in the parking lot and promptly answered all of my questions. He was very kind and considerate, not at all pushy(like a lot of salesmen). I then met with Jeff McCallum and he was able to finalize the deal on the vehicle that I really wanted. Both of these gentlemen helped me through this experience without flaw. They made the process of buying a vehicle very pleasant. I would definitely recommend Safford Dodge/Fiat to anyone in search of a new or used vehicle. Great Job done by an outstanding staff :)

spmchugh76

3 de jul. de 2014

Dario, was our salesman, very helpful in finding us the used truck that we were looking for. Very informative and friendly over all experience was great.Thanks,Sean McHugh

Kyle24

3 de jul. de 2014

Above and beyond customer service. Got me in 2 hrs before my appointment when my schedule changed. Highly recommend using them for any service needed.

dodgegirl41

2 de jul. de 2014

After spending almost 40K on a vehicle at Safford, we come to find out that there is no loner car for service calls!!! You have to go to a rental agency, put down your own credit card for security, and then they process the rest of the rental payment to Safford. Why should I put a $100 deposit on a rental car after I spent that much money for a new car, and expected service following the sale? Then there is the hassle of waiting around for someone to take you to the rental agency, processing the rental, and the same when you turn it back in. I am beyond dissapointed with the follow up from the service department, we have been waiting months for a part on a recall, with no word from them. I will take my business elsewhere, and would suggest if you like good service & convenience, that you do the same.

marlene.mckniff

29 de jun. de 2014

We were just going to look at a van that I had saw on line. We had our truck for 20 years, and starting to think about getting something else. When we arrived at Safford in Fredericksburg, Sammy came up to meet us with a smile. Told Sammy what we were looking for. When he brought the van around for us to check it out, he made sure it was nice and cool, as it was very hot outside. Sammy spent a lot of time going over everything with us to make sure we understood all aspects of the van. We cannot say enough good things about Sammy, my husband had a hip replacement, and Sammy was very attentive to him ( this I appreciated ). If the occasion arises I would not hesitate to drive 100 miles to Safford to get a car. I will be putting the word out to my friends, that Safford is the way to go in this area.

cinnamon8

25 de jun. de 2014

Sammy was an easy going no pressure gentleman. A pleasure to work with. I will recommend him to my friends who may be looking for a used automobile..

Tarawood

23 de jun. de 2014

I would like to say I was very impressed with the service we got from Sammy Hasmousch. Top knotch guy. Awesome experience after looking for years.

covingtonkr

23 de jun. de 2014

Everyone was knowledgeable and courteous. They made this purchase a fun experience! I will be recommending that all my friends and family purchase here. Thanks guys!

Burnopp

17 de jun. de 2014

The reason I rate this facility as one of the best that I have ever been in is because of Rob Stocking, he is always pleasant and informative. Even though I know he is extremely busy he always makes sure that I fully understand what needs to be done and what has been done. In a straight forward approach Rob always gives his honest opinion even when it requires a blunt response. Rob is a true asset to Safford and is the consummate professional. I must disclose that I did know Rob prior to him recruiting me to have my vehicles serviced at Safford but I have realized over the years that his professionalism and being trustworthy is the reason I have Safford as my first choice for service and vehicle maintenance.

toyoda93

13 de jun. de 2014

Mr Dario has great customer service, he attended me and my mom very well. It helps a lot that he speaks spanish. Love the environment of the place, very calm and really clean looking. This is my moms second time buying a car from here. Really like the people there so much that i am applying there. I would definitely recommend my friends and family to purchase cars here.

Hunterd92

9 de jun. de 2014

Drove 2.5 hrs there, just to be low balled and sent back. Very disappointing experience. I personally will not go back. Wish everyone else better luck.

reynoljo

3 de jun. de 2014

By far the best service department of any dealership. We have owned various vehicles over the years (Chevrolet, Ford, Toyota) but never received the personalized service we get at Safford. We purchased my car (Dodge Charger) in 2012. I took my wife there a year later to buy a 2013 Ram 1500. Highly recommend this dealership for the purchase of any new Chrysler product as well as for all services (yes, even the oil changes!) Great team!

bmbmac

2 de jun. de 2014

Safford team,I had an overall great experience with Sam my sales professional. He met all my needs and I felt he was honest and upfront with all information I asked.The only problem I had was I bought a 30,000 dollar vehicle (not including a 5,000 extended warranty) and referred a customer who also bought a 15,000 dollar vehicle (with another 500 dollar under coverage package) and asked 3 days later to have a camera and electric remote start installed and was quoted the same price as any customer would have received it for. I was not looking for a free items just a discount for my referral and new purchase. After I drove my vehicle I realized the electric remote start and back up camera are items I need for my vehicle. I chose to drive 2 hours (with traffic) away for my purchase because I had a friend refer me to this establishment and decide to make drive and also bring a coworker to experience the same customer services I did. This trip was made 3 times (1: to look 2: to buy and 3: to bring a referral ). After not receiving and incentive for my purchase or referral to for my extra add on items at a discounted price I don't see a reason to make that drive for me or another customer in the future. There are other local dealers that can provide the same service. So for I am pleased with my purchase. I have an upcoming appointment to have my new purchase protected with over body, under body and cloth protectant spray. An overall,Happy customer.

Sammy1217

25 de may. de 2014

Today was the first time we bought a car from Safford Dodge. Dario Cacciavllani made this experience absolutely GREAT! I have never met a car salesman before that works as hard as Dario does to ensure the customer has the best possible experience ever. He went above and beyond to help us find a vehicle that we liked with the payments we wanted. He is truly an asset to Safford Dodge. He has a wonderful sense of humor and was a great joy to work with. I would recommend anyone who wants a new or used vehicle to call Dario. I guarantee that you will be happy with his results. I truly believe there is not a better salesman in any car dealership around here! Everyone at Safford Dodge was a pleasure to work with. Real people. Dario again, we thank you so very much!See you in July 2014 for the Abarth we discussed......

mhalton1

22 de may. de 2014

We contacted Safford when our 2010 Dodge Grand Caravan broke down while visiting the area (from PA.) Everyone at Safford was very helpful but Chris ? (sorry I can't remember last name) went above and beyond to reassure me that all would be ok, take care of my family and get us back out there to enjoy our weekend in spite of our vehicle letting us down. When the vehicle had to stay for an extended period of time Chris made sure to keep us updated and clearly explained what was being done. Way to go Chris and Safford!!!

kcallender

17 de may. de 2014

My experience at Safford was superb! I was looking to purchase a vehicle but did not want to be pushed or hurried into buying something I did not like or could not afford. Dario, the sales consultant, was a great person to work with, a very patient, kind gentleman. I felt at ease as we went through the process of my vehicle purchase. I prayed before stepping foot into Safford, and was blessed to work with Dario! My purchase was a 2013 Dodge JourneyThanks Dario for all your help,K. Callender

Jcsmelodie

9 de may. de 2014

I wanted to express my gratitude toward Gerard for the kindness, expediency, and contact above and beyond. He kept me abreast of the repairs needed and even waited patiently while I sought a friend's advice regarding the repair. I am so pleased he was able to repair my PT Cruiser.

pareid

8 de may. de 2014

This is a long overdue acknowledgement of Rob Stocking. Rob has been my service representative since 2005. In my opinion he represents Safford Dodge with the highest of standards one would hope for in a dealership. Rob is the consummate professional combining his job knowledge and personality to ensure you understand the work order and leave with confidence of a job well done. In fact I just purchased a 2014 Ram to replace my old Ram at Safford largely due to Rob along with his crew. Service makes a huge difference in choosing a dealership. Thanks Rob, your efforts are very much appreciated.Paul Reid

kworley

3 de may. de 2014

Just want to say thanks to Sammy and the safford team for being so kind and caring about my needs as a customer! Sammy went above and beyond to make sure i found the perfect car for me and at a great price. You guys are so awesome and i couldntve asked for my day to end a better way! i love my new/used 2010 Chevy Malibu! Sammy you rock and thanks again to the Safford team! -kristin w

CTorrice

1 de may. de 2014

My husband and I recently purchased a new Jeep. We dealt with Gary Southall, who was very professional, knowledgeable and a pleasure to work with.

johnjorg

30 de abr. de 2014

I bought a used Jeep (out of warranty and not from Safford) and brought it home. Checked online and found one outstanding recall notice. Went online for Safford (where I'd never had a car serviced before but which is the nearest authorized Jeep dealer) to schedule fixing the recall which the recall notice said would take about a half-hour. With online chat, I got a NEXT DAY appointment even after I explained that I had some other obligations . When I arrived, check-in went smoothly. I mentioned that, in addition to the recall repair, I'd like the A/C checked for low coolant BUT was on a tight schedule and could come back another day. I was told the check would add little time, and they'd let me know IF a hidden problem would cause a delay before they started any work. The recalI fix and the A/C work took less time than I'd budgeted for, and the price (only for the A/C work, the recall fix of course was no charge) was less than I expected or had been charged elsewhere for similar checking and adding of coolant. YES, I'd recommend Safford service. YES, they have a better than average online scheduling process. YES, they accommodated my needs instead of telling me take it or leave it.

timandbobbiesue

7 de abr. de 2014

Kelly Brown was our sales associate and her professionalism, genuine concern and product knowledge was superior to any other associate we have ever dealt with at any other automotive facility. She was prompt to greet us at the door, she was ready for us to arrive and had everything set up just as promised. Troy, was also instrumental in our experience as he was working our credit and hunting us the best possible deal available to us. Troy was up front,honest, and dedicated to ensuring we were happy and received the best possible deal. Of the multiple cars we have ever purchased, this was the first time we felt VALUED. I cannot express how greatful we are to SAfford of Fredericksburg and the great job Kelly an dTroy did. Furthermore, James was very helpful and knowledgeable with the finance docs, and everyone there sunday was very friendly to our children. Simply put, we felt welcomed, appreciated, and valued.Thank you again,The Cox Family

Emilli0n

26 de mar. de 2014

Bought a 2014 Jeep Cherokee LTD in March.Great experience starting with Sharrita over the web/chat to find the car I wanted and for quotes. Drove 50 miles from Tysons on the assumption that they will be able to beat Koons. A little better selection of cars too.Met Al, very nice, knowledgeable, down to earth guy. After the test drive he prepared the numbers and with final help from Troy (nicest sales manager; he listens to you) they were able to beat the Koons WOW price. Then added another $1K off from Chrysler Connect. (had the mailed certificate but they have to check in the system too).There were no games/tactics/negotiations. All looking to have a smooth and quick transaction. Shopped extensively for weeks with five Jeep dealers in the NoVA DC MD area. Only two major players. They were the best for me.

LLDBK28

24 de mar. de 2014

I purchased my 2011 Jeep Liberty from Safford of Fredericksburg and was very pleased with everyone, so I returned and bought my 2014 Jeep Patriot. I would recommend everyone go to Safford of Fredericksburg, the people there are amazing and I wouldn't go anywhere else to buy a new car. Joan Bays is the best Sales Manager that I have ever dealt with.Thanks again for everything.Lori

krudd13

24 de mar. de 2014

I visited this dealership a week ago, and purchased a used 2007 Honda Civic Coupe. I live about an hour or so away from the dealership, and wanted to make sure everything was set for when I came to view the car. I talked with a woman named Cynthia, and she assured me everything would be ready when I visit. When I arrived she met me with all my needs, and shes so friendly. She is reliable, and trustworthy and made my car purchase less nerve racking. She worked with me to make sure everything with the car and purchase process is right. She never gave up. If you are to purchase a car at this dealership I highly recommend working with her. I have had my car for 2 weeks now, no problems. I love it! Thank you Cynthia!

gaitherjeff

14 de mar. de 2014

I purchased a 2012 Dodge Avenger in August 2013 and the heat either never worked or stopped working so the warranty that we were encouraged to purchase does not cover the repair of the heater coil or the 2 thermostats. This is basically a new car that at this point has not heat....this is ridiculous and all you can say is sorry. Well I won't be buying another car from this dealership. There is not way that this should be a repair that we have to pay for. We have owned this car for 7 months...sounds like a factory problem or maybe someone could tell me what certified means. Bad bad bad!!!

jeeptrix

12 de mar. de 2014

I would like to say that your team is tenacious, and thorough because my vehicle's issue was not easily duplicated, and the problem was hard to detect; the technician did not give up, and through time and an elimination process, they found the probable issue -ordered parts and had my vehicle up and running without anymore problems. Jennifer was great, she keep me up-to-date on my vehicle's progress, and had my vehicle cleaned up to the point where it looked like it was new.Everything was tight, my vehicle now drives alot better. Sincere thank you to your team for a tremendous job!

lcrobinson2

25 de feb. de 2014

This is my third time buying a vehicle from this dealership. My last two experiences have been GREAT! On both occasions Dario was my salesman. He is friendly and if obtaining the vehicle can be done, he is dedicated to ensuring just that. We also had the pleasure of working with Chad Bishop who is the nicest guy you'll ever meet. He was both kind and patient with us. He took great care of us! :)

sapinkney

23 de feb. de 2014

This was a great experience she worked with me let me know everything up front and no she showed me exactly how everything in my new car worked I love my new car thank you

tex_07

23 de feb. de 2014

My fiance and I, returning costumers, were interested in the 2014 Jeep grand cherokee. We took the vehicle home for the night to make sure it was something we wanted. The retail on the car 35,190. The only rebate that Jeep was offering was 500$ for a military bonus. The total with tax and everything came to about 36000. They were charging me 995$ for a destination fee, when the car was already on the lot, a 489$ processing fee, 100 for THEIR business license fee. Also on top of that they still wanted me to pay the taxes, title fees, and tags. We returned the next day and offered 33000 for the vehicle including taxes, tags, and titles. The management claimed that there was no negotiating room what so ever. They claimed the first price they gave us was the lowest amount they could go. My fiance and I were willing to negotiate between our two numbers but they flat out just said no. They did not counter our offer. We then went inside giving them to benefit of the doubt thinking that the manager would come down at least another 500$. As we walked up to the building( all of this occured outside) our sales rep was a few paces ahead of us. We noticed he made a remark to the other employees standing at the entrance. We then received dirty looks as we walked through the door. We got to the desk assigned to us and decided we wanted to stay standing as oppose to sitting down. As we were waiting for the manager and sales rep to come over, we continued to receive dirty looks from across the room. The manager then makes her way over, shakes our hand and motions for us to sit down. I declined and said that we would rather stand and that we were looking to make the conversation a short one. She then proceeded to call me "mean" and say that we were treating her sales rep poorly. She then referred to my father and mother,whom were using hands motions while they spoke. She called it "flailing their arms and yelling at the sale rep" Who doesn't move their hands or arms when speaking? My fiance then made the comment that we weren't there to make friends. Joan Bayes remark was,with an attitude, "well then i guess we're not trying to be your friend either". Coming from a manager or anyone for that matter, that was completely unnecessary and unprofessional. She then continued on her rant about not changing the price and walked away to gather papers we had no interest in seeing for the 5th time. We decided at that point to exit the building. The sales rep followed us out because we had personal belongings in their vehicle. After retrieving those the manager was back outside with the papers. I then mentioned we weren't interested in hearing what they had to say anymore and that if they could meet us close to our number we offered they were more than welcome to give us a call. Joan Bayes then blurted out that the only thing they could do was give us 1300$ off. By the way, that 1300$ refers to the amount they promised me to use to pay of the rest of my lease payments. So she wanted me to pay the 1300$ off and she would give me 1300$ for the new one. Either way you look at..... I'm not getting anything extra off. She just moved numbers around. I then said " even if I wait until July, when my lease is up, and continue to make the payments myself, and I came back to purchase this vehicle, I guarantee you would still only give me the military bonus off(500$ that i had to ask for), I wouldn't be offered the 1300$" She then said" DON'T TELL ME WHAT I WOULD DO, YOU DON'T KNOW WHAT I WOULD DO",in an extremely high tone might I add. She also said that her price would be no different then say the Safford of Richmond dealership. After her final rude remark she just walked away. So we made it a point to the sales rep that they not only lost me and my fiance as costumers, but my entire family, who happen to be jeep enthusiast's. I left the dealership today in tears from the stress of belittlement that i went through with Joan Bayes. She's not a sales associate. She's the new car "manager". I recommend to anyone that is interested in a jeep,chrysler, or dodge to drive the extra miles to the King George or Richmond dealership and skip all the drama and rip offs that come with the Safford of Fredericksburg facility. I am extremely dissapointed in the manner of which my family was treated today and I will never return as a costumer. I was lied to, belittled, and almost ripped off.

fhpdblue

23 de feb. de 2014

My daughter tried to buy a new vehicle and turn in her lease vehicle. The Sales Person (Dan) was caught in a lie several times and kept playing the back and forth game with the Sales Manager (Joan). We tried to get to a price and they would not discuss any type of deal on the price. Joan was extremely rude with us. Joan accused us of beating up on her sales person (Dan) with our questions and trying to get to a fair price. We have been in the Dealership numerous times with our vehicles and have had excellent service. I guess the staff changes their tune when it comes to selling a new vehicle which is take it or leave it because we are only in it for the money and don't care about you the customer. So today Safford Jeep/Dodge lost two customers today and we will find another dealership to turn our leases into and look to purchase new vehicles with them. As retired military, I have never been treated so poorly by a dealership in all my years of buying or leasing vehicles.

linda45

13 de feb. de 2014

Gill and Chris have always made me feel important, that I mattered and my car as well. Never have I been disappointed to the service they have provided for my car at Safford Dodge. They smile and are friendly and always give more then 100% and I have nothing but good to say about service there.. I never go anywhere else for service and am always in and out of there in a timely manner, feel welcome there.

1n8r

10 de feb. de 2014

I had been searching online and at Car Max for new or used SUV for a about a month with no real success. My family had bought several vehicles from Safford in the past, so I decided to check them out. Upon entering the showroom, I was introduced to Dario who surprisingly did not try to sell me on something but actually listened and responded to my interests. He quickly found a great price on a sweet looking 2012 Jeep Grand Cherokee. It was at a different location but arranged it to be transferred for a prompt test drive. As promised, he called the day before to confirm the test drive and once again greeted me at the door with the vehicle already to go. Everything was as advertised and I was ready to buy. Dario and Jeff made every attempt to work with my trade in and we settled on a fair price. The finance department was excellent and Chad couldn't have been more helpful. Overall, my experience was excellent. I now understand why my family has been repeat customers. Keep up the good work!

johnrproc

10 de feb. de 2014

On My Search To Buy My First Car On My Own, I Came Across A Beautiful 2012 Ford Mustang GT Premium That Was Listed on Cars.com, After Looking At The Car For Many Days I Finally Decided To Do It! From The Moment I Started the Live Chat I Felt Very Comfortable about The Car Buying Process, But The Moment That Dario Gave Me A Call He Had Me Sold, The Level of Customer Service Was Beyond Excellent, He Was Able To Relate To Me and Understand My Needs and Reassured Me On The Value and Styling of The Car. Once I Got There At Safford The Sales Team and Representatives were very helpful. Dario Made The Overall Experience and Process Very Fun, Smooth and Fast.We Enjoyed Talking With Him About Cars and Everyday Life. He Was Very Professional While Making Me Feel At Home. I Recommend Everyone Considering or Thinking About Getting A New Car To See Dario. I Plan To Come Back To Stafford For My Next Vehicle. Dario Helped My Dream Come True. I Think Dario Is Worry Of Salesman Of The Year and It Was The Best Customer Service That I Have Had In A While. Dario is the Man!

merc26

9 de feb. de 2014

Shopping for a car can be a exhausting experience. Not all dealerships are the same and the knowledge of the salesmen are usually very limited. One of the dealerships I visited gave me a price less the destination charges, that's confusing. Destination fees is a standard non negotiable price that is part of the MSRP. When you low ball your price to get the customer in the door, then add it back to the deal, that equals deceptive practices. Also, if you don't know the answer to a customer's question, don't give a false answer. Ignorance is no excuse for lying to the customer. My experience with Stafford Dodge of Fredericksburg was painless and efficient. Contrary to the car buying experience I am not looking for a new friend or a relationship with my salesman. It takes hours to complete a transaction smoothly. I passed several dodge dealerships in my quest for a new car. I must have talked to 8 dealerships and countless salesman on the telephone. Stafford of Fredericksburg gave me a price on the phone and an acceptable range for my trade, sight unseen. Once at the dealership, I was able to negotiate the deal and finalize the sale. I was extremely pleased on every aspect of the transaction, Chrysler are you listening?

GreenCheck

7 de feb. de 2014

I researched and negotiated over e-mail/phone with several car dealerships, and experienced a range of service. Safford provided not only the best price but also the best service of the dealerships I had contacted, making it an easy decision. I did not go to the dealership until we had already agreed on a price and it was time to pick up the car. When there, they treated me and my family with respect and didn't start tacking on fees or pulling any other shady tricks - the price we agreed to is what I paid them, to the penny.My salesperson, Dario, was the heart of the transaction and everything I say above about the great customer service is essentially a reflection of my dealings with him.Next time I need a used car, Safford will be at the top of my list.

teresa0928

1 de feb. de 2014

Today was the first time I bought a car from Safford Dodge. Dario Cacciavllani made this experience GREAT! I have never met a salesman before that works as hard as he does to ensure the customer has the best experience ever. He went above and beyond to help me find a vehicle that I liked and had the payments I wanted. He is truly an asset to Safford Dodge. He has a wonderful sense of humor and was a great joy to work with. I would recommend anyone who wants a new or used vehicle to call Dario. I guarantee that you will be happy with his results. I will be telling everyone I know and work with to go see Dario. I truly believe there is not a better salesman in any car dealership around here! Everyone at Safford Dodge was a pleasure to work with. Real people. When I purchase my next vehicle for my son when he's old enough to drive I wouldnt go any place else or work with anyone else. Dario again, I thank you so very much!

Rheubi

30 de ene. de 2014

I recently purchased a 2014 Jeep Compass Latitude from Safford. It was a wonderful experience from beginning to end. My salesman, Gary Eisenbraun, was knowledgeable, helpful and so willing to go the extra mile to help in the purchase of my car. Brian Bishop, Finance, also went over and beyond what I expected to get me the best financing. Marilyn, customer service, also was wonderful in helping me with my decision on purchasing certain extras. I would rate this experience a 15, on a 10 scale!!! I highly recommend this dealership.

mtdewfanaddict

28 de ene. de 2014

The entire dealership was very helpful after I purchased my 2012 Challenger. It needed some paint scratches fixed and some body work to the front bumper. Chris was very helpful working with my schedule living 90 minutes away. He was calling throughout the day with updates how the car was coming along. The car was ready when promised but needed additional work since parts weren't ready. Again, Chris was willing to work with my schedule to get the car in and out before the snow storm arrived. In a world where customer service is lacking it is very appreciated when exceptional service is received, not to mention from a dealership. I have had a few less than satisfactory experiences at a Ford dealership in the Winchester area. As a customer in general, it feels like I have to do their job for them and call and follow and check how things are going. Chris and the team in Fredericksburg are exactly what I look for in service. I will recommend this dealership to anyone and everyone I know that is looking for a vehicle. You folks have a customer for life! Also, a side note about the great experience I had actually buying the vehicle from Bob Dunlop and the sales manager Jeff. Great guys to deal with and willing to work with the numbers. Very fair and made me as a customer feel valued and not just another sale. I am pleased with how they made sure things were taken care of even days after I left the lot with my Challenger. LOVE THE CAR

kozuchm

9 de ene. de 2014

I am a female 73 years old. I have purchased three vehicles from Safford Dodge and would not go any where else. I also have all my service done at this dealer and am treated like a VIP every time I go in. I have never waited longer than 1/2 hr to 45 minutes for a service call. I am notified if my wait will be longer than 1/2 hour. Gil always makes me aware of any specials that are available and treats my vehicle as if it were his own.I worked with Al Allee on the purchase of my 2014 Jeep Patriot. He made sure I got a fair trade in on the 2010 Jeep Patriot and that I had all the extras I wanted on my 2014. Whenever I go there everyone says hello and asks if I need anything. I recommend this dealership to my friends and family all the time.

WPayjr

18 de dic. de 2013

I was told the vehicle i was interested in would be transferred to the Safford dealership in Tyson Corner, Va.I arrived at my appointment time and the manager Mark Cowdin told me the Durango was not at his dearlership.and he was unclear as to where the vehicle was. (bad communication between dealership managers???)..1. My impression was that the Durango i was interested in was NOT being transferred and never was.2. Why schedule an appointment for a potential customer to see a vehicle which is not there and waste my time driving to Tysons Corner?????? 3. I was willing to increase my offer had i seen the vehicle in-person as the dealer price seem to be pretty firm however, this used 2012 Durango was over priced by at least $1500.4. I can't do business with people like this.. i have money to spend.........at another dealership!

dmorgan92201

4 de dic. de 2013

My husband and I live between Fredericksburg and Richmond but I work closer to the Richmond area so my first instinct when looking for a new Jeep was to go to another well known Jeep dealership in Ashland where I had purchased my first Jeep 10+years ago. I will NEVER EVER buy another vehicle from them. From now on, SAFFORD IN FREDERICKSBURG WILL GET ALL OF MY BUSINESS!!!! The purchase experience was awesome but what stands out to me more is my recent service visit. I took my Jeep in because my TPMS sensor was lit up when we bought it and assumed it was a matter of balancing all of the air pressure. It turned out not to be the case so I made an appointment to bring it in. The lovely lady who made my appointment was awesome. Then when I got there, the gentlemen that greeted me were even more awesome; made me feel right at home. It turned out to be a fluky thing that caused the technicians to try several things to fix the issue. It took a little longer than expected but that was ok because Jay came out and kept me informed constantly. It was like being at a hospital when a loved one is in surgery and the doctors come out to tell you what's going on, only instead of a loved one, it was my precious Wrangler! I totally expected them to tell me that the previous owners had done something wacky with the tires and that I would have to live with that indicator light on until the end of time...but Jay was outstanding, and was adamant that they would not let me leave until the problem was fixed. I could not be more ecstatic about my experience yesterday. Thanks Safford! You guys are awesome!

ChrisStaples56

20 de nov. de 2013

I would absolutely recommend this dealership. We initially spoke with Joan Bays when we went for a test drive. She was fantastic! There was absolutely no pressure during the purchase process. It was refreshing to speak with someone that had the same mindset that if we don't have what you're looking for we're not going to try and sell you something you don't want. We ended up special ordering a 2014 Rubicon. Wes Morrison placed the order and 54 days later it arrived at the dealership. Wes was very enthusiastic and a pleasure to work with. He was very knowledgeable about our vehicle and its options. He wouldn't let us leave until he ensured that we were satisfied with knowing how to use the electronics other options in the vehicle.

Littleswthrt

20 de nov. de 2013

We have worked with this dealership before about a year and a half ago to buy a brand new jeep grand Cherokee. We came back a second time to just glance around at the different options. Dario came out to ask us what he could help us with and immediately my husband and I felt comfortable. We we're trying to decide between a jeep wrangler 4 door and and the rubicon version in 2 door. Dario remained very pleasant and patient with us throughout the process . We decided we needed to talk about the purchase over lunch and he was able to let us take the car to where we were going. We decided to buy the car that day and he negotiated with us on the price to where we felt comfortable. We didn't feel pushed or overwhelmed at any point. We felt very at ease with the whole process in fact. His love for sales and cars certainly shines through to his personality! If we need a used or new jeep in the future we will never go anywhere but Safford! Thank you Dario for making the process so pain free!

phallisey

18 de nov. de 2013

If you are in the market for a new vehicle, I highly recommend working with Dario. I recently purchased a Jeep Grand Cherokee from him and it was my best vehicle buying experience ever. Dario is not pushy and actually helps you through the buying process. Go see Dario!

johnpickell

13 de nov. de 2013

I wanted to work with this dealer because they are near my home. At first we could not get together on the specific model or price. Prior to going to another dealer 50 miles away I decided to stop in and look over their inventory. I met Wes the salesman and gentleman I had been conversing with over the past few days.I wanted a particular Grand Cherokee. They suggested I look over another one they had. They let me take the new car home to see if I liked it. Next day when I returned I was not sure I wanted the alternate Cherokee. So, I offered a ridiculously low price. Wes was with me all the time. We got involved with Joan and Leo and I couldn't pass up what they offered. They worked hard to make a deal.As a follow up we love the Jeep Grand Cherokee Overland model that we bought. And the staff that we mentioned above were attentive, cheerful and pleasant thru the whole process. Stop in and see Wes. He even took time with us to go over all the tech stuff the next day for over an hour. Real laid back guy. Joan and Leo are close by.

rbodekor

11 de nov. de 2013

Wes Morrison was great to work with and provided an excellent review of many different options. Wes worked to ensure I was able to stay within my budget by pricing several vehicles.

syoung371

30 de oct. de 2013

This was by far the best car buying experience I have ever had! It was actually enjoyable the entire way through. Wes Morrison, my salesman was outstanding. He absolutely knew everything there was to know about the vehicle I purchased. He made sure I understood everything about it, he even sat with me to set up my phone to since with the stereo system. He answered every question I had and was super nice! Every other person I dealt with was also great. Everyone made me feel important and treated me wonderfully. From the managers, the parts department, financing and customer service areas, everyone was amazing. I can't say enough good things about my experience here. Especially Wes Morrison. He even called to check on how it was going a couple of days later. I also had protection packages applied inside and outside of my vehicle. The service was great. I look forward to working with the service department when it comes time for the oil change. I have and will continue to recommend this dealership and most definitely Wes Morrison to everyone I know!Thank you so much to everyone at Safford of Fredericksburg!!!!

Sgustafson34

27 de oct. de 2013

Gary and Jeff were amazing. I cannot say enough good words about Gary. He was very helpful and I never felt pressured. It was not like my previous car buying experiences. It was painless

wgkoepp

16 de oct. de 2013

My first experience was not as positive as I had hoped. I had a leaking roof that I had been trying to get fixed for a year and a half in Germany. Upon my return to the states, I contacted Safford Chrysler Jeep Dodge of Fredericksburg Service Center and was assured that they could easily fix the problem. So, I scheduled an appointment.Unfortunately, they were not successful with the initial repair. However, they were more than accommodating when I contacted them and told them that the problem was not resolved. They scheduled me for an appointment the very next day and had a rental vehicle (paid for by the dealership) waiting for me when I arrived. The kept my vehicle for a couple of days while I drove the rental and tested the repairs extensively to ensure that the repair was successful.I am happy to say that they successfully repaired a leak that could not be fixed by a couple of Jeep dealerships in Germany in several visits over 18 months.I will definitely be returning to this dealership for all future service needs.

Vadagov

12 de oct. de 2013

In a time where people are strapped for cash, Safford was very understanding and was willing to work to make sure we were happy. Safford got is in and got us taken care of and we are very pleased with the service.

woody1162

10 de oct. de 2013

I recently purchaced a 2009 Dodge from Safford Chrysler Jeep Dodge of Fredericksburgthat I had found on the internet. This was the car I had been searcing for, for several years. After negotiating price with Duane, the sales manager over the phone and through e-mails, I decided to take a 4 hour drive from NJ down to Virginia to make sure the car was as perfect as they had claimed it to be. Believe me, when I pulled into the lot, there it was on the front line, just as clean and perfect as the pictures on the internet. As I got out of the car I was greeted by salesmen Jerry Silsley, and we checked out the car and took it for a test drive. After confirming that the car was everything that Duane had clamed it to be , and Duane stood behind the price we had negotiated over the phone, I decided to close the deal. Duane and Jerry were awesome through the whole process. I even purchased an extended warrenty for the car while I was there. After the sale Duane arranged for a car carrier to deliver my car back to NJ and the car was in my driveway 3 days after the purchase ! During the sale, I had asked salesmen Jerry Silsley if it was possible to contact the original owner of the car, since it was purchased from Safford Chrysler Jeep Dodge of Fredericksburg, and ask him if he might still have the original window sticker from the car. Don't you know that he did make that call for me and yes the original owner still had the sticker and brought back to Jerry at the dealership and then Jerry FedX'ed to me within days ! You can't find this level of service anywere.Thanks Jerry and Duane for an outstanding buying expierience ! I give you guy's 5 plus stars out of 5 ! Sincerly: George W (Trenton NJ)

mountaincamper

2 de oct. de 2013

My wife took our 02 jeep liberty in for recall repair maintenance and state inspection. My wife said all the people that helped her were great, even though the repair took longer than we were actually told, but that was OK since the vehicle had been out of service since last November due to us waiting on the part to correct the problem we had with the liberty . We would like to say a BIG THANK YOU to the technician that did the work on our vehicle, he did an outstanding job and also a BIG THANK YOU to Mr. Chris Atchison the service advisor that also helped my wife.Thank everyone that helped us get our vehicle back on the road again. This has been a great vehicle and hope to keep it gong for another 200K miles.Sincerely,Mr & Mrs. Terry Perry

shannonleigh

25 de sep. de 2013

I've had my fair share of unpleasant experiences at Safford Chrysler Jeep Dodge of Fredericksburg. However, since I've been working with Chris Atchison my experience has been spectacular. He goes the extra mile to ensure that everything is taken care of in a timely and efficient manner.

SummerTerrell

23 de sep. de 2013

I went into Safford Auto this past weekend expecting the car purchasing process to take maybe three days. But when I got there and met Dario, my salesman, I knew that Safford was going to help me out in finding the right car for me! Dario was great in explaining the features of the car, how the warranties work, and prices, which was really great for a first-time car buyer. Also, he respected the requests of my parents, who live a couple of states away, and was able to take all of their requests into consideration while also minding my requests! Everyone there was so friendly and helpful in the process and they made sure that they found me the perfect car for me that was also within my price range and affordable! I love that place and I would recommend it to anybody looking to buy a new or used car. Ask for Dario; he is spectacular!

mcmorgan

21 de sep. de 2013

Driving from Philadelphia to Orlando my car developed transmission problems. I was towed to Safford of Fredericksburg.The service advisor I spoke with was Jay. He was professional, polite, knowledgeable, and punctual in making daily phone calls that kept me informed of the progress on the repair of my car. The problem was fixed and the car was ready when promised.

Commander2

18 de sep. de 2013

Our family has two Jeep Commanders, a 2006 and 2008. Since we moved to Fredericksburg, Safford Chrysler Jeep Dodge of Fredericksburg has done all our service work. I was very lucky to get Chris Atchison on my first visit. Chris has gone above and beyond on every maintenance service and problem issue we have ever encountered. Chris is professional, thorough and customer service oriented. We intend to continue all our service work through Chris and Safford Chrysler Jeep Dodge of Fredericksburg for as long as we own our Commanders, which we are also very pleased with. Thank You Chris, you are an asset to your company.

Ladyroses9k

18 de sep. de 2013

Every visit I have at the dealership has left me with the feeling of safety and security. I will continue to have both of my vehicles serviced at this dealership.

bandcperry

17 de sep. de 2013

This was the best car buying experience I have ever had. Scott was very easy to work with, and addressed all of my questions and concerns. He was knowledgable about the car, and exerted no pressure whatsoever. He told me his motto was to treat people as he'd like to be treated. All car salesmen would do well to heed that advice.Chad (in Finance) was also very comfortable to work with, and did a good job of explaining everything. We also enjoyed talking with Marilyn, who explained the special packages that were available.I have always dreaded buying a new car, simply because of the obnoxious, high pressure sales tactics. But Scott quickly put those fears to rest. It was a very enjoyable experience, and I would recommend Safford of Fredericksburg, and Scott in particular, to anyone.

Nuborn1

16 de sep. de 2013

Scott Rader was a great salesman kind and very knowledgeable about my vehicle and he made my experience at the dealership very enjoyable. The one concern I have is that some members of the finance department need better training to make sure they have a complete understanding of the customers wishes when it comes to verifying their credit when the customer says they have financing arranged. But my overall experience was very good.David Austin

dametzig

16 de sep. de 2013

On August 24th of 2013 my spouse and I came to your dearlership to look for a new car. Our goal was to lower our car payment. We ended up buying the Chrysler 200 Sedan due to the expertise of Larry Lewis. He understood where we stood with our goal and proceeded to give us the best customer service we have ever had at Safford Jeep Chrysler. In 2010 we experienced a lack of caring and felt we were "ripped off." George Goodwin ended our day trying his very best to get us the most affordable payment, offering rebates etc. We were very pleased with his caring and professionalism. Troy also worked very hard for us to get an affordable payment. I enjoyed his sense of humor and he was exceptionally professional. We will be back! Thank you very much for the professionalism and expertise of all of your staff.

doncoleone2g

11 de sep. de 2013

I had an extraordinary experience buying my vehicle at Safford Chrysler Jeep Dodge. Everyone in the dealership was amiable, kind and cordial. People just seemed to be genuinely happy to be working with each other. My sales representative, Dario Cacciavillani, was exceptional. After visiting several car dealerships in the DC area, Dario was the first salesperson I met who wasnt pushy or manipulative. We hit it off right away and it was as if I was buying a car from an old friend. He did everything that he could to ensure that I was 100% comfortable and satisfied with my car buying experience. His professionalism and his approachability are second to none. Thank you so much, Safford for the stellar customer service! - Cole Wiley (owner of a fantastic 2012 Dodge Challenger R/T

Jeep02548

9 de sep. de 2013

We had an amazing experience with the employees at Safford Jeep of Fredericksburg. We feel very fortunate to have come in and worked with both Wes and Joan. Both of them were exceptional sales people, because they truly care about their customers and they provided us with excellent customer service. They wanted us to leave happy! Absolutely everyone we encountered at the dealership was kind, friendly, truthful and went the extra mile (even down to having a popcorn maker in the lobby!). We are SO happy with our purchase and will be customers for life. Many thanks for Wes and Joan for really taking such good care of us. We're still stunned at the level of care, detail and follow-up, even after our purchase. I simply cannot say enough good things about this dealership or Wes or Joan - absolutely wonderful kind caring honest people who deserved our business and we'll be back!

sdykhuis

6 de sep. de 2013

I came in for the 3,000 mile oil change for our 2013 Durango and the service department was very quick about getting the work done and I talked to Bill about some parts for the truck and had a nice conversation about Al about how we have enjoyed the new truck. Thank you all for taking good care of us not only at the sale but when it was due for the oil change.

boomerusmc

27 de ago. de 2013

This is the second vehicle we've purchased at Safford of Fredericksburg (we also bought a Chrysler 200 Limited back in 2011)...both experiences have been great! This purchase was a huge decision for my wife and I; we've been considering it for almost two years, and we couldn't be more pleased than to have chosen Safford once again. After a lot of research, inluding a number of other makes and area dealers, we found Safford's vehicle selection to be the best, and their sales staff has always been professional and very knowledgeable about every aspect of the vehicles we've considered. For this purchase (2013 Ram 1500 Outdoorsman), we arrived at the dealership near closing time. However, we felt no pressure from the staff; rather, they went above and beyond...staying three hours past close to ensure we had enough time to test drive the vehicle, get all of our questions answered, and to discuss all of our options. We were very satisfied with the pricing and financing, and once we decided to purchase, the staff ensured the truck was completely ready to roll that night (we drove her off the lot at midnight).Special thanks to Al Allee (our Sales Consultant), George Goodin (Finance Manager), and the Service representative that prepped our truck (sorry we missed your name!) for making a very large decision COMPLETELY stress-free and absolutely satisfying.

Jgalyen88

23 de ago. de 2013

I came to this dealership cause I was interested in a used Dodge Charger R/T and I wanted to trade my truck in. Ray Perez greeted me in a very friendly and caring manner. He asked me if I saw a car on the lot or online. I told him I saw a Charger online and I wanted to trade my truck in on it. Ray went above and beyond to get me a great price for my truck and the Charger. Ray made my experience buying a car painless and enjoyable. Ray has an awesome personality and is great with people. I have bought 6 different cars from 6 different dealerships and by far Ray Perez and this dealership was the GREATEST!!!!! I would with no hesitation recommend Ray Perez and this dealership to anyone I know buying a car. Thank you Ray Perez!! Next car I buy I'm coming to you.

jmship

23 de ago. de 2013

My husband and I had a wonderful experience from beginning to end. Excellent customer service. I have already recommended this dealer and sales person to friends and co workers who are currently in the market for a vehicle. We are very happy with our purchase!

Jersey61

20 de ago. de 2013

Dario Cacciavilani went above and beyond his salesmenship. I came in wanting to purchase a used car. My credit was less than perfect. he was very friendly and hopeful that a used car would be in my future. he picked out the perfect car for me. A Chrysler Pacificia. A beautiful car.its my silver bullet. the showroom was beautiful and the staff were friendly. Dario your the best. I will be coming back when its time for another car.

perchdaddy

18 de ago. de 2013

Brian was very good. I had my son with me and he was responsive to him and made both of us feel at home. Thanks Brian we love the new Durango!

hammadncho

17 de ago. de 2013

I'm a New Yorker living in the DC area who hasn't owned a car in many years much less purchased one, so I was understandably a tad bit apprehensive about this whole process. I rented a zip car, and drove to Safford FIAT of Fredricksburg after work, still in my navy uniform. Dario saw me pull up through the window, came to the door and greeted me with a smile, a salute and a firm handshake. As a USAA affiliated dealership, Safford of Fredicksburg had a beautiful, pre-owned black Ford Mustang for sale and listed on the USAA website that I had my eye on and Dario went out of his way to make sure I felt comfortable about the purchase. When my duty station was changed in the middle of registering the car (twice), Dario said "No problem!" and started the registration process over from the beginning for me (twice). Every concern I have had, every question I could possibly come up with Dario addressed promptly with a high level of professionalism. I would highly recommend both Dario and Safford of Fredicksburg. As I drove off the lot Dario shouted "when it's time, when you have the wife and kiddies and need a family van come back and see us okay?". I don't plan on trading in my Ford Mustang for a family van anytime soon, but if/when the time comes, I will again turn to Dario and Safford of Fredricksburg for if they could this easily transition a car-less New Yorker into a Ford Mustang owner, they could clearly also work the magic that would be needed for that transition as well.

Gunzo

15 de ago. de 2013

I have been using Safford Jeep service center since I purchased my Jeep in March of 2011. Gill Brown always recognizes me and truely takes an interest in what I need to have done for my vehicle. He is a hard working, knowlegable and professional. Just one of the small things that makes this dealerships service department the one I use.

lumpy100

14 de ago. de 2013

I would highly recommend this dealership and specifically Mr. Rader - to anyone looking to purchase a vehicle, the experience we had working with Mr. Rader was unlike any of my past experiences in purchasing a car - absolutely NO pressure, very patient, very knowledgeable, explained and kept us informed every step of the way!!! /If you need a new or used car this is the place to go and the man to see!!! Thank you Mr. Rader!!!!!!!

cmzovak

12 de ago. de 2013

My son and I went to look at a Dodge Caravan. Ricky happened to be there to answer our questions and he even took us out for a test drive (at my son' s request.). I went home that evening and told my husband what an amazing salesman we had. Our family went back two more times, and we bought a Town and Country. I cannot speak highly enough of Ricky. He was so patient, knowledgeable, kind, and was truly concerned about what would be a good fit for our family. Throughout the entire process, we had our 6 year old son with us. Ricky was so kind to answer his questions no matter what he asked. This has been the BEST car buying experience we have ever had! Safford of Fredericksburg truly knew what they were doing when they hired Ricky. My husband and I cannot thank him enough for all that he did for us. Amazing!!!!!

ChristinaWrightson

5 de ago. de 2013

Customer Service was outstanding!!!! Mr. Rader was unlike any other car salesman I have ever dealt with - he was very attentive, kind, understanding, detail oriented, knowledgable and very easy to work with - NEVER felt we were being pressured at any time during the buying process and he kept us up to date during every part of the buying process. We would HIGHLY recommend Mr. Rader and your dealership!!!!

rjhogue

5 de ago. de 2013

I had been looking for a red 2013 Dodge Avenger R/T. I live in Prince William County but could not find the model I wanted. I called down to Safford Dodge and was told that you had 2 R/T Red models on the lot. I set up an appointment for a Sunday at 1:00 pm. I was called the night before to ensure we were still coming to the appointment. I was called the morning of the appointment to ensure we were still coming to the appointment. I was called 5 minutes before the appointment to ensure we were still coming to the appointment. When we got there my wife and I split up; she was going for the test drive and I tried to get an offer for my 2006 Ford F150 XLT 4X4 with 55,000 miles.My wife was walked through the lot looking for a Red Avenger R/T. I stood at the sales managers desk for about 15 minutes while she (Joan Bays) complained to her fellow employees that she wasnt supposed to be working that day. My wife caught my eye over at Troys desk. I came over stating that I thought you were going for a test drive. Troy stated that he couldnt find the car that we were told there were two of on the lot.This was a classic; Get them in the door and we will sell them something scam. We were lied to! Our time was wasted and the staff had personal issues!This is how it should have transpired:We drive up and the car we were there to test drive should have been sitting in front of the dealership. It should have been filled with fuel and cleaned and buffed. The car should have been cooled and ready to be sold.I walked in with a 30 thousand dollar pre-approved check from my credit union. I was ready to buy that car. However, I was lied to and my time was wasted. I will make a complaint to the BBB and verbally explain the poor service we experienced to all of my fellow workers at the Department of Homeland Security!I will never step foot in your doors again!

bvpowers

3 de ago. de 2013

Joan, rocks! She is a super steward and eager to earn your business. She made this transaction smooth, hassle free, and handled EVERY aspect personally! Truly, Joan creates an uber exciting car-buying experience! bill

locagata

27 de jul. de 2013

Everyone was very friendly, everyone would say hello and smile. Jacob told me if there were any issues that all I would have to do is let him or someone else know and they would help fix the issue. I had been to multiple other dealerships and no one at Safford Dodge treated me as I was just money or a number, they treated me like a valued customer.

PammyLT

23 de jul. de 2013

I love the quick entry, check-in, and service. I come to Safford much more than anywhere else because when I have to be off from work to have service done, Safford can do it much more quickly than other service centers. The only complaint that I would have is that a couple of times over the years when I have come in for an oil change, I ended up with a small leak that my husband had to fix.

cclassics2

23 de jul. de 2013

Excellent place for Sales & Service - Very customer oriented - Gill has always done a great job with service on my 2012 Ram & my 2010 Avenger.Thank You

weeks65

20 de jul. de 2013

Gil Brown is the best customer service rep that I have ever worked with. He followed through and made sure that I received the best service possible when my jeep was being serviced.

Tenee.hooper

17 de jul. de 2013

Gill makes coming for service a breeze. He's the best hands down. Excellent customer service. Go see Gill for all of your needs. Thanks for always taking the time to explain everything including my warranty, the price, parts, estimated service time. Gills the best. I hope he never leaves because I may have to sell my car and get a car at what ever dealer he goes to. Thanks to Safford for having an excellent employee with wonderful customer service.

houk17

15 de jul. de 2013

Was a pleasure working with Gary Southall in purchasing my new Ram. No hard sales pitch. Worked with my needs and wants and was opened minded towards getting me EXACTLY what I wanted. Joan Bays and Leo Nerushkin also added their experience in providing outstanding customer service in completing the deal. A + to Safford Dodge and the Team !

davidpaulcahill

14 de jul. de 2013

I was greeted as soon as I entered the facility by a cheerful service representative which took care of my service request right away. The service was completed in a timely manner. I watched the service being performed and was happy to see the technician do a very thorough job and also did a multipoint inspection under the vehicle. The service was quick, thorough and the staff was very friendly. I will continue to use this dealership for all my service and purchase needs.

mndolphins

13 de jul. de 2013

My wife and I went to Safford Auto in Fredericksburg on a Sunday. Really just looking to see what vehicles they had in stock. We were looking to get a better mpg car and a lower payment. We drove in and was greeted by Chris he talked to us for a moment and said please look around and see what your interested in. He walked with us and talked and pointed out the features on the cars after a little looking he asked some great questions to narrow down our search. He showed us a few cars and even test drove a couple after my wife and I determing what features we were looking for we settled on the 2013 Dodge Charger. Chris was great during the whole experience not overselling us and offered all the information we were asking. We will defintely reccommend Chris and Safford Auto to our friends and family.

madurr8

10 de jul. de 2013

This dealership is amazing! We went in there after dealing with several other dealerships in Northern Virginia in the past two years and this dealership is hands down, the best! This was actually the first dealership that didn't try to take advantage of our situation and really helped us. They presented several options and sat there with my husband and I and went through each of them trying to figure out which one was the best for us, as well as taking into consideration what we needed/wanted. They also went through every option trying to get the best possible rates, financing, etc. They actually sit down with you and show you what they're doing, there were no secrets or hiding behind a door trying to put together what we needed/wanted.In the end we wound up with a Dodge Grand Caravan and we couldn't be any happier. The staff is great and we dealt with several members, all of them being helpful and patient. I unfortunately do not remember everyone who we dealt with, but everyone was very pleasant and helpful, and I would recommend this dealer for anyone who is looking to purchase and/or trade in a vehicle, servicing, etc.

drobii

7 de jul. de 2013

What I liked most about my visit was the service. Dan, especially, was helpful and knowledgeable about the vehicle we purchased. He made sure that we stayed within our budget and made suggestions to make a easier purchase of the Dodge Durango we purchased. There was a problem in the financing department, but Scott was quick and easy to work with. He made the financing process as quick and informative without being pushy. We appreciate the service from everyone and would definitely recommend your dealership to friends.

Markdbrooks

6 de jul. de 2013

Went to dealership because I had a flat tire. Technician discovered it was not the tire but a faulty tire pressure sensor that malfunctioned and caused the tire to deflate. They were helpful, courteous, took the time to explain the issue, and it cost less than the new tire. Great service and even called later in the day to ensure all of our needs were met. We will be back to this dealership.

jjhinnefeld

6 de jul. de 2013

I was treated well and professionally during my visit. Chris Atchison was very professional at all times. I enjoyed my stay, even though I spent>$400.00. I will continue to use Safford for my Dodge needs. Thank you.

chelseaedwards23

5 de jul. de 2013

My parents and I were in the market for a new-to-me-used-vehicle, and I kept eying Nissian Xterra's. Gary was clearly on his way home when he passed me and my family looking at a 2009, shiny red Xterra. He went out of his way to stay late and seal the deal with us. I am absolutely in love with my truck, and have received many compliments on it. I brought it back to have a switch replaced in the driver side window, and a few scratches looked at. While my parents are the ones who purchased the vehicle, Gary has made me feel like an important part of the process, and I am thankful that he has treated me as an adult each time he's spoken to me. Everyone we came in contact with during the purchase and maintenance has been very friendly, kind and willing to help. Thank you!!

walteroneal2004

5 de jul. de 2013

My wife and I have been coming to Safford Dodge for 5 years now and have always had a great experience with Larry, Gil, and Chris. They always make us feel welcome, keep us informed, and even chat with us while we wait.

thornton6359

3 de jul. de 2013

My husband and I were visiting the area on vacation when our AC went out on our jeep. We called and Chris said to bring it in and they would look at it and if it could be fixed they would fix it, probably the same day! We were thrilled! It just so happened that the area was experiencing a heat wave! Within 20 minutes he called to tell us what was wrong, what parts we needed, what the cost would be, and that it would be ready that afternoon! He was just GREAT! You have a wonderful service department!

CaseyClark

3 de jul. de 2013

Wes at Safford was a real pleasure to work with in helping me purchase my new 2013 Jeep Wrangler Unlimited. The dealership didn't have the Jeep with the exact options I wanted, but Wes was able to find one that was close and with the help of Joan, they were able come to a deal that we all were happy with. Everyone at the dealership went above and beyond to make the car buying experience as smooth as possible and I will definately go looking for Wes when it comes time for my next new Jeep. After the sale, Brett, Chris were very helpful and were able to resolve a couple of waranty issues completely painless. If you are looking for a new car in NOVA, it is worth the drive to Safford in Fredericksburg - ask for Wes, you won't be disappointed.

eckhartmd

24 de jun. de 2013

I came in on a Sunday and Chris went out of his way to help us with everything we needed. Chris got us into a car we wanted, let us drive it and went out of his way to find us the exact model we wanted. I have now bought two new cars from Safford Dodge and have great customer support each time. Chris was exceptional dealing with my wife and I in answering all questions and adding value in helping us get the great price we wanted for our trade in and cocst of the new vehicle. I felt like I was talking with a friend and did not feel pressured at any time during the process. I would highly recommend Chris Glitzos to any one interested in buying a new vehicle. The Safford Dodge dealership has always been a great place to do my business with for both buying vehicles and the service department. Thank you Safford Dodge for making my car experiance great!!!

leathernek

21 de jun. de 2013

Let's just say there were a few mistakes made by member(s) of their internet sales folks. The staff on hand when we arrived got to the bottom of the matter and did everything right. IF you know what you are doing when buying a vehicle, you will enjoy working with this dealership's showroom sales department.

jamiewaz

19 de jun. de 2013

The dealership provided us with a simple, no-pressure buying experience. We particularly the service provided to us by Larry Lewis and CJ. I would tell anyone interested in making a purchase to work with them for both the selection and financing.

dbeach2

18 de jun. de 2013

i was in a car accident and totalled our only vehicle. we showed up and met with Dan with no hope of being able to get a new car with no money down and no trade in but we left a few hours later with a dodge avenger. im so thankful to Dan and James the finance guy for helping us in our time of need.

cshanebrook

18 de jun. de 2013

This is the 4th vehicle our family purchased at Safford of Fredericksburg in the last 20 years. Saffords reputation in the region is above reproach and each experience has certainly lived up to that expectation. Our Sales Associate (Dario Cacciavillani) offered service above and beyond. His personality and sales style is the perfect combination of helpfulness and understanding of our needs without being too aggressive. Persistent yes, but not "back you in a corner" aggressive. He was recommended to us by Karl and Kathy Dodd who purchased a Jeep Compass from him several weeks ago. So - Double whammy - word of mouth recommendation and prior excellent service. My congratulations to Safford and Dario.Sincerely, Keith and Cynthia Shanebrook

tide1119

17 de jun. de 2013

it is so hard to find a dealership that has honest people. but these guys are great.i have bought alot of new cars in my life and these guys were the best i have ever had to deal with!!

Lookintobuy13

17 de jun. de 2013

We are looking to buy a new car and I will most defantly come back in just a few weeks to see Don!! We were there on Sunday Fathers Day of all days and it didn't matter to Don he waited paiently for us to drive several different cars. I explained my situation to him and he totally understood. I will Defantly buy my new Dodge Challenger SRT 8 392 from Don!!!! Loved the car and the whole experiance!!!

dougcom1

13 de jun. de 2013

Ray and the management staff of Safford Fburg did a great job of getting the exact vehicle I wanted at the price that I expected. The truck and the staff have exceeded my expectations and I would recommend both! Thanks again Ray!!!

lyarris

13 de jun. de 2013

I like coming to the Safford dealership in Fredericksburg because everyone of their employees greet you with a "Hello," and they actually mean it. My oil changes are always faster than I expect; I tend to bring a book with me but never get to read it because the service is so quick. I like the show room and anyone in the sales department is always willing to share a newspaper and chat a while with you. Linda Yarris2013 Jeep Wrangler Owner

eldaboogs

13 de jun. de 2013

I have always had fast, fair, & professional service. I would recommend to this dealership to others. I will be back when I am ready to purchase a new vehicle.

Vicbruno

11 de jun. de 2013

Worked with Brian Bishop to find a new Jeep Wrangler Unlimited. Made me feel incredibly comfortable with the experience from start to finish. Never had a question as to whether he was holding back any savings and whether I was getting the best value for my trade in. Was probably the most honest and caring car buying experience I've ever had. Would definitely go back to this dealership and find Brian to buy my next car. Really felt good to walk out of there with no question in my mind as to whether I got the best deal for my money. Thanks again Safford and Brian for making this experience as stress free as possible.

rriverranch

10 de jun. de 2013

Our experience with Jeff mostly done by emails. He was a man of his word when we took delivery of our fiat and trade. Everyone at Safford was friendly and helpful. It was a very nice experience and I will recommend friends to this dealership. Thanks Jeff, you are the King.

twozailz

8 de jun. de 2013

Great crew. Got me in and got the service done in a very timely manner. Very professional, courtious and caring about the customer and his vehicle. Keep up the good work!

eyeprogress

6 de jun. de 2013

Ben was very receptive and attentive about showing me exactly what I wanted. Very pleasant to communicate with. Over all just a great person to do business with. I appreciate the fact that he bought lunch for me. I enjoyed the experience of purchacing this vehicle. And...this would be the first time that has happened. Thank you Ben!

Hick12

6 de jun. de 2013

Safford and Dan were easy to work with and highly recommended by my brother. It is an outstanding dealership and I would highly recommend it.

jdodd94952

4 de jun. de 2013

From the first phone call to set up the appointment, to the last phone call to let me know my vehicle was ready for pick up, my total interaction with everyone at Safford Jeep was professional and courteous. Service was fast and friendly and the price was reasonable. I actually own two Jeeps and I'll be taking both of them to Safford from now on.

jmiahpalmer

3 de jun. de 2013

The experience at Safford Dodge, and specifically Al Allee was one to remember. My wife and I typically hate the car buying experience because of how they traditional go (negations, low trade-in offers etc.). This is experience was hands down the best experience we've ever had. I would not hesitate to buy from Safford Dodge again, and I would personally recommend Al to anyone looking to buy a Dodge. It was truly a wonderful car buying experience. Thanks Al !!!!!

Tiggerbear69

3 de jun. de 2013

I stopped by the dealership "just to look". Been thinking about purchasing a vehicle, but not ready to make a commitment. Wanted to test drive a few to narrow my list down. I test drove the Dodge Durango and feel in love. Chris Glitzo was our sales person. He gladly answered every question that I had being this was to be my first new vehicle purchase. He was very informative about the vehicle. We discussed what I was looking for in a vehicle and let me know about the different options on different vehiches. Even though my husband was with me, Chris understood that it was my decision and going to be my car, he made sure that I was completely satisfied and understanding of the whole process. And did all this still knowing that I was probably not going to make a purchase that day. And at the end of the day, I bought a Durango and am pleased with my decision. Fate can work in funny ways but I am glad Chris was the one that came and introduced himself. Thank you Chris for guiding me through my first new car purchasing experience.

gabncar

24 de may. de 2013

We are new to Virginia and our family needed a bigger vehicle. Over the course of about a week we had visited several dealerships around the Fredericksburg area; and the service and deals we were offered were just not within our range. On a whim we stopped by Safford and the service and price were top notch! We were in and out with a new vehicle in just under two hours!! Never have we had such great, friendly, and professional service as at Safford. I would recommend this dealership and especially our professional salesman, Ben Clarke, to any and everyone! Great Dealership!

jaerae22

24 de may. de 2013

Safford Dodge of Fredericksburg sold me my very first car (and second!) many many years ago. I strayed from them for my third car and I hated that I did that! I was in need of a newer car and due to my previously bad car purchase at another place, I just knew I had to go back to Safford. I browsed online at their used inventory and found a car that I loved and very much wanted to test drive. It was a 2012 Dodge Avenger and the car had low miles for a fantastic price! I contact the dealership to find out that the car was actually located in Winchester, but they set me up for a test drive on another Avenger to see if I liked it. I went in that night and found Dario. Dario was a GOD SEND! He was super super nice and very helpful in finding an Avenger to test drive. He answered all of my questions and was very patient and pleasant while I was driving/deciding on what to do. The car was a steal! So I had to get it. I signed the paperwork to get the ball rolling and the dealership would transport the car from Winchester to Fburg for me. Dario was the icing on the cake. Very personable. NOT pushy. Patient. Customer focused. Happy to talk and tell stories to pass the time. He was like an old friend actually. I am thankful to have had him give me a hand in my quest for a newer car. Thank you so much, Dario! I will come visit you when I have to get the oil changed, etc. and we can check out the other cars! :-)

Josh0716

23 de may. de 2013

I just want to say I have bought from almost all main dealers in Fredericksburg and safford is the best by far thanks Jeff McCallum!!! Best price, best service , will bend over backwards for there customers, I will never go to another dealer !!!!

cbolts6

23 de may. de 2013

I am very happy with Safford experience. Chris was excellent, carefully explaining everything to be done, offering coffee, and even recommending lunch places in the area while I waited. I have recently moved from Maryland to Virginia and loved my dealership there. I was worried about finding a new service center to take care of my car. Safford's is all that I hoped for from a service center. Thank you for taking such good care of me and my Durango.

vhaney

22 de may. de 2013

I corresponded with AL thru emails and he was very helpful in finding the truck I wanted. Once I met with him in person it was great. He had everything ready to go and made the buying experience a dream. I have never enjoyed car buying before but Al changed my opinion.In the future, Al will be the person I would recommend to everyone.Thanks H Vance Haney

tkchong87

21 de may. de 2013

My wife took me in to look at the new 2013 Dodge Caravan as we are expecting our 2nd child and our truck will no longer fit our family. We pulled up to the dealership and were welcomed in. We sat down and told him what we were looking for and he took us outside and showed us the selection available. They did not have the color my wife wanted which was white, but they had another van with all the options we wanted in a steel color. They gave us a great deal since they didn't have the color we wanted and with the incentives and trade in value from our truck we got the new van for the price of the used vans we had been looking at. The test drive was smooth and he explained all the features the vehicle offered and the warranty on it as well. The whole process was smooth and effortless. We got a great deal and great service. I would highly recommend this seller and dealership to others. I went in to just look and they offered me a deal I couldn't pass up.

aerolady

16 de may. de 2013

I came to the dealer for two reasons. First my turn signal was possessed and the switch was replaced. I think $400.00 is an absurd charge. The part cost 150.00 and for an hours worth of work it cost 250.00! Ridiculous. Secondly, I came in because the traction light came on and I couldn't get the car out of first gear. It finally fixed itself. I was told that the sensor had to be replaced because the transmission was getting mixed signals from it. Even though I have a lifetime warranty on the drive train, conveniently this sensor is not covered. Cost - around $1300.00. Ridiculous. I will be checking into places that price this work more fairly. I like your service department. The clerks are friendly and knowledgeable, but I think corporate needs to stop gouging customers.

ZACHERYnERICA

10 de may. de 2013

If you have not read any of the other reviews about Chris let me be the first to tell you that he is AMAZING!!!!! I went there with my wife to look at getting a new Dart we did not think that we would be able to afford anything over the base price and that's when Chris came into my life so to speak he came out greeted me got to know me before asking about the car and really made it a great all around experience and there are so many things that he helps you with if you ask. i had to go back to get my tags and me and him sat outside and talked for about an hour and only the first couple minutes was about my car, the rest of the time we just talked. for a first time or a well experienced car buyer he is the one you want to talk too and he will be the one that gets my business when my wife or daughter needs a new car. thank you so much Chris

wes1matt2

7 de may. de 2013

Ben is a wholesome guy with a great understanding of the cars he sells. He treats you like you are family, and he is there for you first. He takes great pride in his family and his ability to get you into the car of your choice. My family and I have purchased 10 cars from Safford Dodge since 2001, and we wouldn't go anywhere else. We drive a 2001 Durango, our boys, niece, mom, and mother in law all drive Avengers. Recently we purchased a 2011 Dodge Challenger and now traded that in on a 2013 Dodge Challenger. You won't be sorry you chose Ben for your salesman.

jphess57

30 de abr. de 2013

I decided to replace my Honda Odyssey minivan with a Dodge Grand Caravan and based upon my internet research for quality dealerships I decided to work with Safford Dodge in Fredricksburg. It was an an absolutely fantastic experience. Wes was the sales representative I worked with and he made this a throughly enjoyable experience. I experienced none of the high pressure tactics used by dealerships in the Woodbridge area. I decided on a Dodge Grand Caravan over the Odyssey because Dodge has the features I want such as Stow'n Go seating, Stow'n Go roof rack, and the new Pentastar engine. Wes worked with me the get the model with the specifications I wanted. Originally I planned to get an SE model but after Wes showed one to me, I learned that the SE did not have all the features I wanted, primarily electric windows throughout. I ended up with an SXT model with all the features I wanted and none of the features I did not and therefore did not have to pay for options I really did not care for. In addition the pricing was way beyond expectations. No bantering back and forth, Wes and Safford Dodge gave me their bottom line up front price which simply blew me away. In addition they gave me $500 more for my Honda Odyssey trade in then what CARMAX had offered the previous day. So far I really enjoy the van and feel it is much nicer than the Odyssey I traded in for it. The sales department has set some high expectations for the service department as I hope to have Safford service my new Dodge.

_alexisss

30 de abr. de 2013

I gave my rating because I feel like I got extremely well service and I would definitely recommend people to go to dodge for a car. I love my new car and I wouldn't have if it wasn't for Ben helping me get it!

squirellous

29 de abr. de 2013

I was looking at 2013 Dodge Caravans at another dealer. I wasn't happy because they didn't want to try and 'work' with me. I decided to give Safford Dodge a call. That one phone call lead to a VERY happy 2013 Dodge Caravan owner within 24 hours. Everyone involved in the process from start to finish treated us in a professional manner and made my first non Ford/Mercury purchase a VERY good experience! I believe it's safe to say they now have a customer for life! Thank you to everyone involved in my purchase for making it a very easy pressure-free experience!Thanks,Phyllis V.

mjrosenbaum

29 de abr. de 2013

I Want to thank the guys over at Safford Dodge for going above and beyond. I recently bought a Dodge Charger from them and love it!

ferrari223

25 de abr. de 2013

Lauren was a great help in picking out my new vehicle!!!! I would recommend Lauren to anyone thinking about buying a new car or truck.

Ftippett

24 de abr. de 2013

Well worth a visit!Since 2005, we have purchasd new vehicles at and relied on Safford Dodge in Fredericksburg, VA for all of our service needs. They have provided a one-stop "personalized point of contact" for everything automotive. Jay Mayercsik, in Safford's Service Department, is our Guru and trusted friend. He has taken a personal interest in our needs, and watches over our Dodge and Chrysler vehicles like a "Dutch Uncle" (that's a good thing). Our hats are off to Jay and Safford Fredericksburg for a fine eight year service experience. I rely on Jay's advise as to which new Dodge/Chrysler products to buy.The Sales Staff at Safford, Fredericksburg, have been very neighborly on my visits to the service department. The facility is neat, the staff very professional. Plus, their complimentary coffee is a real treat.It's hard to find fault here, but The only negative is their new telephone system, which can be quite frustating at times. I am sure Safford Dodge will be, or has remedied, this small gliche. Keep up the good work,A very appreciative customer,Fred TippettLake Anna, VA

cjruth58

21 de abr. de 2013

Ben was the first to come and greet me. Very nice young veteran. I told him what I wanted and what I needed the payments to be. With absolutely no sales pressure, he found a vehicle to meet my requirements. I appreciate that, seriously. Needless to say, I purchased the truck and feel good about the entire experience.

FireFighter2CO4

19 de abr. de 2013

Brian Bishop was great in finding me a new car at my price range and something I could be happy with riding in on long trips. I appreciate his hard work to help get me into a nice new car! thanks Brian you are the greatest! The experience at Stafford Dodge will def. be one to make me a return customer in years to come!

annamoran

19 de abr. de 2013

Great service and very friendly. Would definitely recommend. Great service and very friendly. I would definitely recommend to others as we ll. Thank you so much

Speedwayz

16 de abr. de 2013

My wife and i visited the dealer to see a specific vehicle I saw online. We were greeted quickly by Jerry Silsley and learned that the particular truck was sold that morning. Jerry was very helpful though and showed us several comparable alternatives. I test drove one and decided to move forward toward making the purchase. The sales process was simple and took very little time. We agreed on a price and a few minutes later met Steve Stewart, Finance Manager. Equally helpful, Steve spent a few extra minutes explaining the warranty and really counseled us through the process. Bottom line is everyone we encountered at Safford was professional and respectful. I have no hesitation in saying it was the easiest experience I've had buying a car and will recommend Safford Dodge and Jerry Silsley every chance I get.

Teona.Poole(happy customer)

14 de abr. de 2013

This was the first time i have ever been to this dealership and they are awesome! As soon as i stepped to the door Dario greeted me with a smile and worked with me to find the perfect car. They're was no hassle &no pressure. He made shopping for a car a great experience. Since i have bought my car I recommended him to my sister and she has just purchsed a new car through Dario! If you are in need of a new car or just want to browse around for a car without feeling pressured thay you have to buy one, go to Safford FIAT and ask for Dario Cacciavllani. He will make your visit worth it!

Sek0ndcoming

10 de abr. de 2013

I called Safford knowing what it was I wanted and how much I wanted to spend. Ben listened to me, pieced it all together, and called me back with awesome news on my 2013 Dodge Durango... It was what I asked for, and more, for right at what I was willing to pay. Ben's ethic, attitude, and willingness to work with me make him a valuable asset to any team, and a pleasure to deal with. I was expecting to come back over the weekend to pick up the truck, and instead, Ben ensured I walked out with it that night. So I wasn't in there for long at all. Thanks again for everything Ben, and as a fellow veteran, thanks for Your service!Scott was very prepared with all of the "endless" paperwork that is synonymous with any investment of real value... I slent only 10 minutes signing papers... That's got to be some kind of record, and it's all do to Scott's preparedness. Thanks for making it a smooth signing to get me into the truck that much quicker. And of course Ms. Joan... What a firecracker. She just made the time I spent there that much more enjoyable.

Bscheel

9 de abr. de 2013

The service guys and gals are wonderful every time. They even did a quick complimentary vaccuum upon my request when I was in for new brakes last month.

loveth1woman

7 de abr. de 2013

I've been to several car dealerships in the past and I can honestly say that "I have never had an experience that I could write about". (Not good anyway)...Until now!! As soon I entered the dealership Wes Morrison was the first sales person I encountered. Wes was friendly, informative, and most importantly, he was honest. Wes treated us as if we were his only customers. After finally settling on a car there were a few things that I did not agree with and Wes had promised to work on it a call me the next day. Let me say that I have walked of from other dealers with a promise of a call, but never received that call until WES MORRISON.!!!Thank You Wes! I came back finalized the deal and drove home with my family. THE BEST EXPERIENCE EVER!!My Wife and I highly recommend Safford and Wes Morrison. We will undoubtedly be back!

robot77

5 de abr. de 2013

I give the Fiat Sales person Bev Riley a 5 star rating as she done everything she could to meet my desires in what I wanted in the Fiat and the price that I wanted.

Ghost65

2 de abr. de 2013

About six months ago we went in to the dealership to trade in our 2011 Ram 1500 and Brain which we don't remember his last name started working himself to death, and when he called yesterday we went in and he was really busy, so Leo gave us to Ben and they all worked hard and got us the Deal. Thumbs up to all of them.!!!!!!!

rendersby

2 de abr. de 2013

I am a deal hound, and spend a considerable amount of time researching and price comparing before arriving at any dealership. Recently I visited Safford Jeep to review a couple certified pre-owned Jeep models my wife was interested in. I have seen the various customer service levels offered at different dealerships so wanted to share my experience - an absolute enjoyable car buying day. I had simply never experienced such a thing before meeting Jerry at Safford. I do my research well ahead of time and the aspect of car shopping I generally do not enjoy is when its time to test drive and and review a purchase at any dealership. It can be time consuming, stressful and frankly exhausting when you need to stick to your financial goals.Jerry Silsley ensured our car buying experience was quick, low stress and most surprising of all...enjoyable. I honestly had never experienced these attributes when buying a car until working with Jerry and Safford for my Wife's certified Jeep Patriot. Frankly speaking, I was shocked at how smooth and quick the process was with Jerry offering genuine customer service that is hard to find these days. Keep up the good work Jerry, I will be returning for our next car purchase sir. Ryan E

jeryli

30 de mar. de 2013

We purchased a 2010 Dodge Ram 1500 back in 2010 from Troy. he was great to work with. Came back today to trade in our Ram (loved it, but our needs changed), and bought a 2013 Dodge Durango RT. Was surprised to see Troy was now Sales Manager! Congrats! our Sales person this time was Ben. He was great. We didn't want to spend alot of time sitting and waiting as we knew what we were looking for. Everyone had us through in an hour and a half and that included a test drive! We did not feel rushed, everyone answered our questions and welcomed us back or to call anytime any other questions arose. Would definitely recommend buying a car/truck from them. Their service dept is also great and have always had us in and out in no time, and any issues or concerns were also handled great.M & D Parrish

PLF120866

26 de mar. de 2013

Scott worked hard to make sure we were satisfied but did not push a sale on us. We got a great deal for our trade-in (better than Carmax!) and a better price for the vehicle we bought. Very nice sales staff, friendly and helpful without being pushy.

jschulz

23 de mar. de 2013

Overall a good experience. Brian Bishop was the best. Worked with Scott in finance and made a deal with Leo. Recommended for those wanting a new vehicle.

kbecker720

20 de mar. de 2013

Troy and Wes were very professional. They did not pressure me. Wes, was my salesman, and he listened to my needs. He made suggestions. We considered various options and came to a meeting of the minds. I came out with a new 2013 Dodge Grand Caravan SXT.Would I recommend this dealership and Wes Morrison? Most definitely.

scooper07

17 de mar. de 2013

Had a great experience today when looking at Jeep Wranglers. Ben was a great resource and very friendly. All associates that we came in contact with, to include Troy, were very helpful and polite. I am happy to be a repeat customer of this dealership.

mandyteryn

14 de mar. de 2013

I am now the proud owner of a 2011 Charger.. thanks to the great work and salesmanship of Jeff McCallum.. Our overall experience with everything from financing options, down to the bottom line price and interest rate was wonderful.. Jeff was very polite and great to work with , he had everything ready for us when we came in to talk pricing, rates and payment.. and i have NEVER had such a great car buying experience.. we even had our little one with us and everyone involved had us ready to go in and out so quickly and easily.. we will be returning customers to purchase again from him and the Safford Dealership!

klkidd58

13 de mar. de 2013

My brother went to see Bev Riley for a trade in for his truck. Got a great vehicle at a great price. Bev went the extra mile to find the vehicle that my brother was looking for. Thank you Bev........

emsoc

13 de mar. de 2013

We went in with a price point and they were able to meet it almost exactly. Scott was very friendly and knowledgeable and didn't push to sell and we left feeling good about our purchase. The financial advisor who helped us was also great to work with and explained everything in detail. We liked the customer service and will recommend Safford to our friends and family.

bugeater1

12 de mar. de 2013

Ben Clarke has by far the best sales personality I have ever encountered. Normally I'm annoyed by the questions and games, but Ben "listens" and doesn't need to ask stupid questions. Then, he gathers the facts for you so you can make an informed decision without pressure. Additionally, if he doesn't know the answer he says let me look that up or call someone who does, and he did that with me. It was pouring rain and he went out and found two vehicles for me, brought them up and we drove each. Great sales personality and by his motivation and he is a man going places. Also, thanks for serving our nation Ben and it was great working with you on the truck. Safford also has a very good team and policy, it's clear customer service is not just a catch phrase.

fanatic1965

12 de mar. de 2013

I normally do not write reviews, but I had to tell you about my experience with Safford of Fredericksburg. Back in February I leased a new Town and Country Van. I had been shopping for 2 months looking at different vehicles. Chris Glitzos greeted me, and showed me all the cars I wanted to see. When I finally found the Town and Country, we talked terms and prices with Leo Nerushkin. I also had a trade in, and told them what I wanted for my trade. I also told Leo where I wanted to be in my monthly payment. Not only did he get me a great deal, he got me a monthly payment lower than I expected, and gave me what I was asking for my trade in! I leased my vehicle on the spot! A week later, I stopped back into the dealership, wanting to possibly trade in another one of my cars. I met with Leo and Chris, and although they had nothing on there used lot that interested me, they told me they would keep me posted on cars they get in. I communicated with Chris every other day, and within 2 weeks, they had the perfect car. I again spoke with Leo about what I needed for my trade, and where I wanted my monthly payment to be. Guess what? He again got me everything I needed to be able to purchase a second vehicle from them! I will be the first to tell everyone that reads this post, if you go anywhere else to buy a car, you are CRAZY! Safford does not use hard sales tactics, they listen to your wants and needs, and will do everything they can to make your car buying easy. Chris Glitzos went above and beyond for me, probably spending over 40 hours helping me find a second car, and even answered my calls on his day off. Leo Nerushkin, listened to my wants and needs, and made the numbers work in my favor. Leo is also the sales manager, and although he had a million other things going on, he always took the time to greet and talk to me. I will be a life time customer, and will refer Safford to all my friend and family!

daveboardway

10 de mar. de 2013

Ben was amicable and helpful right from the beginning in my search for the right vehicle. I have been researching the grand cherokee for two years and waiting for the new 2014 model. I felt that Benjamin had as much fun building my Overland as I did. I don't know what, if anything he could have done any better than he did.

Jdarkow

5 de mar. de 2013

My wife and I wanted to buy a mini-van. We selected a Dodge Grand Caravan. We experienced nothing but great service since we walked through the front door of Safford. Don was great helping us pick out the Grand Caravan we wanted. He made the whole process easy. Don also gave us a fair price on our trade in. Scott helped us get a better finance rate than what we had with our own bank. We were very happy to walk out with the van of our dreams.

TiffanyHobbs

3 de mar. de 2013

I came into the dealership after seeing a car posted on cars.com. I had viewed the car a day earlier and had a good idea that I wanted the car. I came back the following day and talked to Beverly, test drove the car, then we sat down to make the deal. She was good in trying to accommodate what kind of monthly payment I could afford. We made a deal that day, and I came back on Wednesday and picked up my car. Although it was a used Kia, Beverly did great in telling me about the car and its features. I would definitely come back in the future.

ashord17

28 de feb. de 2013

I came in because they had the exact car I was looking for and as soon as I arrived Dario greeted us in the parking lot and was with us every step of the way. He found the car I was interested in, we went on a test drive and he answered all my questions. Everyone was extremely nice, Dario kept in touch with me after I left for the buying process but was not over-bearing. He was very personable and made me feel very confident and relaxed about my purchase, I would love to buy all my cars in the future from him! Thank you Dario!

Cmontrief

24 de feb. de 2013

Don Poorbaugh was very knowledgeable and spent a great deal of time finding us the right vehicle. His professionalism and pressure free style is what we look for in a sales person, he and the whole staff worked hard with us to ensure we got what we wanted and left the dealership very pleased with the overall experience. We would definitely recommend Don and the Safford Dealership to our friends and family.

ericap

21 de feb. de 2013

My experience with Roy Headley was awesome!! He went above and beyond to get me into something that would fit into my budget. I love my new Dodge Avenger!If you need a new car please go and see Roy!!Thank you Safford Dodge and Thank you Roy!!

oldtop123

18 de feb. de 2013

honest straight forward fast service Jerry was helpful insiteful sales area clean welcoming finance officer was good also but Jerry was the best anything IU asked he got the answer really fast he's my man

Doctor4u

16 de feb. de 2013

Approximately 4 months ago, as I was at a critical moment in deciding which vehicle I would purchase, I had narrowed the choices down to a Toyota Avalon and possibly an SUV (Venza) crossover, or a Nissan SUV. During the election, I saw a clip that erroneously stated that Jeeps were going to be sent overseas. I began to seriously look at the Jeeps at that time. The more I reviewed the product, the more it appealed to me. I fell in love with the Grand Cherokee and requested info online. The person who responded to my request was Mr. Roy Headley. From that point forward, he kept me abreast of the product. While inquiries from other salespeople at other dealerships seem to overwhelm with emails, I found wonderful qualities in the way Mr. Headley struck the right tone in salesmanship. I have never liked feeling pressure from sales people: it's guite a turn off for me personally. I like to be informed about the product (beyond my own research) and decide whether it's the product for me. Mr. Headley respected that. I received immediate responses to my many questions, and it was an easy choice for me when I decided it was the right time to come in for a test drive. I knew that I would prepare myself to purchase, if the Jeep's ride appealed to me. Unexpectedly, Mr. Headley had a situation on the date/day we had agreed to come in. However, he solicited help from his colleague, Gary Southall. We, my husband and I were very impressed with Gary's determination to inform and respond to our questions on that day. We walked into a dealership where the overall feel in the atmosphere was very pleasant and professional, as my husband and I had over the years experienced quite the opposite from other dealerships. Ms. Joan Bays' demeanor was warm and highly engaging on the day of our purchase as well as when we returned a couple days later to correct an error on my part.We are informing our friends and family about your dealership; we love the reception we encountered and are most likely to return to make other purchases. We would be proud to send our friends and family to Safford of Fredericksburg. Thank you for being such wonderful professionals and for making us feel that you weren't just trying to sell a car, but truly interested in helping us realize the car of our hearts' desire.Sincerely,Dr. Howard Odessa Johnson

Stormy65

16 de feb. de 2013

Went in to trade in two vehicles on to one new vehicle. I knew I was upside down in the vehicles, but that never once made anyone hesitate to work with me on getting the best deal. They worked with me from the time I walked in the door until I left with my brand new Chrysler 300. Thanks to all of you!!

stself728

13 de feb. de 2013

Chris Glitzos not only helped me get into the vehicle i wanted quickly and at an affordable price, He also helped me become a better buyer. He gave me advice on how to work on and fix my credit, how to re-finance my vehicle down the road to help lower my payment and how to take great care of my vehicle. He refused to put me in a truck that wasn't right for me. He helped me chose a great quality dodge ram 1500 slt and I could not be happier in great condition with excellent mileage. Not only does the truck suit me well but its also exactly what we needed for my family of four. The next time i buy will be though Chris. Chris your the man and you were so patient and willing to help My wife and I. Thank you for helping us when no one else could. You came up right away and joined our family. We trusted you from the beginning. YOUR THE MAN CHRIS!!! GO SAFFORD OF FREDERICKSBURG. I will be back GUARANTEED!!!!!!!!

Christoph29

13 de feb. de 2013

My name is Justin Rhett. I haven't had a car in 5 yrs due to me being financially unstable and working to clean debts on my credit. I would like to thank everyone at Safford of Fredericksburg for the courtesy, professionalism, and help they provided me. I now own the car of my dreams, a Jeep Wrangler. I've wanted a Jeep Wrangler every since Mc Guyver lol. I especially want to think 2 people. Tom Lorenz a Sales Professional who guided me, and took the time out of his work schedule to really go to bat for me to obtain my vehicle. Tom is a man I look up to and appreciate all that he has done. Thanks again Tom. Also I want to thank Joan Bays (new car manager) who also was a vital help in believing and trusting Tom. Joan is a woman of concern, kindness, and empathy.Her smile will always be a reminder of hope. I shall spread the word to all my fellow comrades and soldiers that if you are looking for a car, then the people at Safford of Fredericksburg are 1st and not last with making your dreams come true. Thanks again. Sincerely, Justin Rhett

3littlebirds

9 de feb. de 2013

I am appreciate to Beverly and the team at Safford for their professionalism and care that they gave to me and my family. I was pleased with the service, care and feedback in which we received.Troy

Brian73

8 de feb. de 2013

My wife and I came in for an oil change on her car and ended up looking around the lot. We met Chris and talked with him about a Dodge Truck we found in the lot. He talked to us about it and all the new changes coming to diesel trucks in the future, he then asked us if we wanted to test drive it. Of course we did and that's when I knew this was the truck for me. He helped us get through all the paperwork painlessly and was very friendly and accommodating the entire time. We had lots of questions which he was able to answer for us and what I really liked was if he didn't know the answer he went and asked someone and got us the answer. He also did a warm handoff with the finance department and that smoothed our transition to talk about the money side of everything. I think what made this experience so great was all the little things Chris did for us. He scrapped the base stickers off of my trade in truck, really spent time talking to us about all the safety features, the gadgets, and the fact that he showed us how to use things really made it a great experience.

MEFaulconer

31 de ene. de 2013

I first contacted the dealership looking for a deal on a gently used late model Chrysler Town & Country. I had searched a 200 mile radius on the internet and Safford had a vehicle I was interested. When I found out Chrysler was offering discounts on new 2013 models I started comparing prices. Safford gave me a great price so I drove a few hours to take advantage of the deal. I was very impressed with everyone who helped us; particularly Angela who took my original call and our sales representative, Ben Clarke. We have a 1997 Town & Country that still runs great and has given us good service for the past 16 years. I will hate to part with it but love our new vehicle and can only keep so many cars around. We look forward to having our new vehicle for a nicel long while also. Thanks from Mark and Susan.

Prideof6

30 de ene. de 2013

My wife and I actually came to Safford to look at the pre-owned mini-vans but ended up buying new thanks to Chris. This was a very important purchase for my family and I was primarily interested in the options/comforts for my children. Chris was extremely understanding of this and once we explained to him exactly what we wanted in a van and our price point, he found an excellent fit and brand "new". We would highly recommend this dealership. If and when I decide to purchase another vehicle Safford will be my first stop.

MHOLL123

25 de ene. de 2013

BEST EXPERIENCE EVER BUYING A CAR. HONEST STRAIGHT FORWARD CAR SALSMEN ARE IMPOSSIBLE TO FIND BUT IF YOU ARE LOOKING FOR ONE GO SEE JERRY AT SAFFORD DODGE!

Guts&Glory

21 de ene. de 2013

Great buying experience through Safford. Bought my new Ram on a Saturday in a matter of hours and Troy had me feeling like part of the family. Thanks again guys.. JG

feliciaparker

19 de ene. de 2013

Chris Glitzos is a wonderful man andvery optimistic when it comes to getting something in life. I have been going back and forth to all the dealers of Fredericksburg and all of them ran and ran my credit and only to tell me that they couldnt help me when they knew it in the beginning. They were only looking for a sale. Chris Glitzos took it upon himself on January 17 when i came in for the newspaper article I received in the mail and another employee sent us out the door to go to the other dealer, Chris came out and said let me help you, I will get you inot a brand new car and was confident that he could. And for his confidence alone I am grateful. He did all the necessary paperwork before he got an answer and kept telling me that it was okay I would be driving in a new car before the day was up. I was losing patience and looking for another turndown. Chris, I am forever greatful to you and your patience with me and my little one. You are an awesome salesperson and your customer service alone should be rewarded. Thank you. Will be looking forward to seeing you in the future, got a few candidates looking for cars. Thank you again.Felicia Parker

jesse_gruter

19 de ene. de 2013

I have been shopping for a new truck for two months dealing primarily with Chevy and Toyota. The differences between my experience with those dealerships, in particular Toyota of Fredericksburg, and what I experienced with Safford and Ben Clark is night and day. Ben was positive, driven, flexible and did what he needed to do to sell me a truck. The overall energy was outstanding and the long term goal - "we want to earn your business for years to come - exactly what I would expect of a car dealer. Walking into other dealers was like going to a dentist, not at Safford. I just want to say thank you to everyone. You have a great product, great outlook and great staff.

markb615

14 de ene. de 2013

I have bought four cars from Safford, three new and the latest one was used. The interior of the latest purchase needed some work done. My salesperson agreed to the repair and it was written in my purchase contract. My salesman said he could schedule it to be done within a couple of weeks. Well, two months and three weeks later and four phone calls to my salesman (none were returned), I had to contact the general manager and the used car sales manager to finally get the promised repair scheduled. I'm taking it in tomorrow - wish me luck!I paid cash for the FULL asking price of the vehicle and keeping in mind I bought three cars at this dealership, I would expect better service. I would expect better service even if it were my first purchase.UPDATE: It is still a little discouraging to know that I had to post this message and contact management for a response. Also when I finally had the vehicle looked at by the interior specialist, she said she could not fix the problem. I was given a check to hopefully cover the cost of the repair and was sent on my way to search for my own repair company. During the process and discussing resolution, the manager asked at least three times to change my DealeRater score "if I would like too". (including when he was handing me the check) It seemed as though the score was more important than the customer.

phillip.kenoyer

13 de ene. de 2013

Had a great experience with my daughter purchasing a used truck at Safford of Fredericksburg working with Beverley Riley. Bev was very attentive to all by questions and concerns, and was extremely helpful obtaining the information I requested on the Dodge Ram 1500 I eventually purchased. Beverley also worked with me on negotiating the final price, to include a U.S. Veteran's Discount, to what I felt was an outstanding deal. Beverley and the entire sales staff at Safford of Fredericksburg were very cooperative and never made my daughter or I feel pressured or uncomfortable regarding my purchase -- a plus in my book.

cdonatoparker

12 de ene. de 2013

After seeing all the happy people getting cars with Bev at Safford on Facebook, my husband and I decided to see if she could work some magic. How she and her team did it I don't know, but they made one trade-in turn into two previously loved cars! Now both my husband and I are saving gas and driving in comfort to work and it didn't break the bank. I've already told a friend of mine and he just went down and got himself a car there too!! Thanks folks, you have really helped this little family get themselves on the road to a fantastic year!!

Red4dPony

11 de ene. de 2013

I am a '08 Sebring Ltd.,Retractable Hardtop owner. Today my keys dropped out of my pocket while I was stowing away an item in the trunk. Naturally, I closed the trunk lid. I cannot begin to tell you the time spent getting into that car. Once attempts were made to get inside the car, the anti thief features were noticed. AAA was able to unlock the car but they could not gain access into the trunk. This process took 3 hours.I contacted the Chrysler Dealership I dealt with in the past and was referred to Safford Chrysler Jeep Dodge of Fredericksburg. I want to express my deepest thanks to everyone I deal with, from start to finish. A porter was immediately dispatched to pick me up, a new key was made so that I could access the trunk, and I another porter escorted back to my car's location. Wally orchestrated what was needed to make entry my car and he turned this nightmare into an extremely pleasant situation. I was able to return home, in time to meet the movers.Having worked Customer Service for years, I know not everyone customer is thankful when you go that extra mile. If return to the area, I will use this dealership for all repair or purchase needs.

LGBirdwell

9 de ene. de 2013

I recently purchased a used Grand Caravan from Safford of Fredericksburg. The only reason I purchased from Safford is because Beverly Riley works there. I worked with Beverly previously at another dealership and purchased several other vehicles from her; so when she left- my business followed her. I can be a very difficult customer and can promise you Beverly is relentless in getting her customers what they want and this has always impressed me about her. Beverly is very good at communicating and seems to have a solid management team at Safford to back her up. My purchase and financing were all handled at the dealership- which was different for me but everyone involved made it an easy process.I will continue to purchase from Beverly wherever she works when I am ready for another vehicle, and would definitely have no problem going through Safford of Fredericksburg again.

cglocke

9 de ene. de 2013

I was not really anticipating getting a new car, but they offered me a great deal and the staff was great and attended to all my needs and got me a great car.

naturalmystic1996

7 de ene. de 2013

I just wanted to thank Beverley Riley and the staff at Safford of Fredericksburg for making my 1st buying experience in 11 yrs easy and hassle-free. She was helpful, patient, got all of my questions answered and honor the price guanrantee offered online. The finance team matched and beat the interest rate being offered by my credit union and found me the best deal. I really love my new (gently used) 2010 Dodge Challenger. I got a great deal, great car with very low mileage that purrs like a big cat and I love cats. Thanks again Beverley!!!!!!!!!!!

CTNAG

5 de ene. de 2013

WOW!! I came down from Quantico after being treated very poorly from a Jeep dealer in Woodbridge. I spoke with Troy Garretson while I was on my way down with my Wife and he told me to have no worries and he woud take care of me when I got there. We were met outside (it was 38 degrees!) by Lissa Hamilton who absolutely rocked! She asked what we wanted and brought us straight to the loaded 2013 Jeep Unlimited Rubicon we purchased!While we were working the paperwork, I received a call from the dealership who treated us badly (our salesman, who did his best despite a HORRIBLE sales manager) who wanted to work a better deal to get our business back.I regrettably made poor Lissa wait while the dealership worked new numbers to win us back. Lissa waited patiently while I came to my senses and locked down the deal with Safford. (You rock Lissa!!!)This was going to be my third Jeep, and I can tell you as someone who feels pretty spun up on new car buying, that this was the BEST experience I ever had. I owed more on my trade-in than it was worth, however Lissa made everything work for the money I brought with me.James handled our paperwork and did not present the same old painful push for extra services I was used to, however presented an outstanding affordable lifetime warranty that we will wind up purchasing. He had my Wife and I laughing and completely at ease. This was completely different than what I was used to in the finance office! Though we came with a check, I would have had no issue working financing with James D.!I felt so good when I left that I shouted a loud thank you in the lobby of Safford of Fredericksburg! Troy and company did my family right!I standby to back up my statement or answer any questions you have of my experience-I feel that strongly about it that I am putting out my personal e-mail address to answer any questions you have of my experience -ctnagatearthlink.net.I will be actively letting everyone I know about the professional people at Safford of Frederickburg-THANKS AGAIN!!!!

web123

4 de ene. de 2013

Believe it or not, there is such a thing as an honest car dealership. I have known this dealership for two years and found them all, from the top down to be honest ethical business persons who mean it when they say, "if there is a problem we will take care of it". These folks will go the extra mile and then some!In addition to my own highly positive experience, I saw this dealer work through some really tough issues associated with a new Jeep which were not at all their fault. When Chrysler failed to do the right thing, Stafford stepped up to the plate and at their own expense made the situation righ.Leo and the crew are absolutely first rate in my opinion!

Richard740

2 de ene. de 2013

The customer service that was received was some of the best. Other car dealerships in the area do not treat their customers with a great level of customer service that my wife and I received. If we ever decide to buy another vehicle, it will be with Safford of Fredericksburg. The friendliness and overall experience was exceptional, something we didn't expect when walking through the door. At first, we thought that we would be subjected to nefarious sales tactics and tricked into buying a vehicle, however this was not the case. It was a pretty relaxing and streamlined experience when compared to previous dealings with other car dealerships. It is also noteworthy to mention that Ben, our salesperson, was a Veteran like myself and that made me feel more at ease.

tonistone

31 de dic. de 2012

When I went to the dealership I was looking to trade my 2008 Pontiac for a net Fiat, the staff was so friendly and treated me like I was special, they did not talk down to me because I was a single woman buying a car, they were courteous and worked with me to get me the best deal with the right Interest rate, I loved my experience and have recomended this dealership and Mr. Vega to everyone . would buy another care here

CryssieGraninger

31 de dic. de 2012

I went into look at Fiats and Orlando suggested I take a drive. I loved it. We ended up buying a Fiat and a Used 2009 Civic SI both at awesome deals. I have and will continue to refer people to Orlando. Bev was very nice.

petersonarng

31 de dic. de 2012

Orlando is like a wizard. Grateful to have had the pleasure of working with him. I told him what I wanted and he delivered. I couldn't have asked for a better salesman.

desmond.powers.73

31 de dic. de 2012

This guys is great he was willing to help me when no one else would and just made me feel at home. When I got the car he even placed a follow call to me to make sure things was going ok. After what he did for me I told all my family and friends and as of today 12/31/12 my sister is now driving the same car as me but in the color red. I can never stop telling him thank you and I will work hard to keep my new 2013 Dodge Avenger thanks again for being my saleman and now new long term friend I wish other dealers were honest and nice like you.

tonyandshelleystone

31 de dic. de 2012

Hello and Happy Holidays!Al of Safford Chrysler is the best! Not only did he remember my wife and I from our previous visit, he also remembered the details for the vehicle.The entire process from start to OTD (Out The Door) was less than 3 hours! We have never had that type of experience.Fantastic service!Thanks Al,

C & E Stewart

29 de dic. de 2012

I was contacted initially about trading in my 2010 Town & Country. Honestly, I was a bit skeptical that we could actually get into a 2013 vehicle with a comparable payment. However, the team at Safford made it happen. Each person we worked with was pleasant and HONEST; something one does not often associate with car sales. We were given a fair price for our trade and shown breakdowns of the financial components (which was a first in my car buying experiences.). Very impressed!

rdw3

28 de dic. de 2012

This is the 2nd used vehicle I have purchased from Beverly and both times, she has been nothing less than professional in her dealing with my wife and I. Both times, she provided a relaxed and welcoming environment for us. I would without reservation recommend that any of my associates buy a vehicle from Safford through Beverly. I think she is reasonable with the customer and definitely protects the interest of Safford, without taking advantage of them. Regards,Rick Womble

johnsonrmj

28 de dic. de 2012

Very happy with our experience at Saffort Jeep. The Salesman (Chris) was very helpful, friendly, and treated us very well. The finance office (James) also did a great job. We were also very happy with the customer service rep as well.

thh

20 de dic. de 2012

I was very pleased with the professionalism and fiendliness of the dealership. Jeff and Ray went out of their way to help and answer our questions and made our purchase a great experience!

MeganFortney

6 de dic. de 2012

I walked in and met with Ben. I told him that I didnt have anything with me except the car I was driving and he worked his magic with his workers as well and I was out in my new 2013 car! They never kept hasseling me for more. I told them what I wanted and that is what I got. I was in there for a few hours but just like anywhere it is a long process and they all were very paitent with me as I was with them! I will go back to them when I am ready for a new car!

michaudjm

3 de dic. de 2012

Now I understand why the Safford Auto Group is recognized by USAA as a preferred dealer. Working with Jeff McCallum and Jim Schafur was one of the easiest and quickest buying experiences my family has ever had. The service was outstanding, staff knowledgeable, and pricing as advertised. I've purchased from Safford once before and this transaction was as good as the first. See you next time.

esvia

27 de nov. de 2012

I stopped by for an oil change, without an appointment, and was in and out in 10 minutes! Amazing service. The lounge area is very hospitable, too.

Lem23

19 de nov. de 2012

I came all the way down from NYC to purchase my 2012 Fiat 500 Sport and it was 100% worth the trip. The customer service is like nothing you've ever seen before, absolutely amazing. The price of the car was unbeatable and it looked brand new! They also gave me a great price on my car I was trading in. Jeff answered every little question I had immediately and even when I forgot something in my old car, they mailed it out to me right away. Ken walked me through everything I needed to know and got me anything I could have needed or wanted, right down to the balloon. They were so friendly and so accommodating I would definitely purchase another car from them and recommend them to everyone!

Anglz

2 de nov. de 2012

The customer service was beyond wonderful. Ben Clarke is not only friendly but makes the process of buying a car a breeze. We went in late looking, just before closing and everyone was so friendly and welcoming that I could not believe have "at home" I felt. The process was efficient and ran so smooth, not even looking to purchase that day but it all fell in our laps. Not only Ben, but the Finanical "paperwork" guy was extremely nice and explained everything easy, short, and smooth for us overly tired people. The process was not painful at all, no "o no" moments. I have gone back to the dealer Ben to ask questions nad get help, he is more than friendly, it's like dealing with a friend that I have known for a very long time. He helped me with all my questions and seemed geniuely happy to see me every time. He was not a pusher of any kind. Will I go back to buy from him again, you bet cha. In the past cars have been a pain to buy and hated , just hated the experience I had to go thru. This was the best experience ever and I have been thru about 10 purchases. I have had nightmare purchases, some not so bad but still bad enough that took half a day or so. So this one we were done in bout hour n 30 minutes, yeah that fast.If you go here, go see BEN CLARKE. He will treat you right and go that extra mile for ya.

tsahms1017

27 de oct. de 2012

Best experience. Roy was great and worked with us without making us feeling hassled. Would recommend strongly And will definitely us in the future. Thanks Roy

similligan

26 de oct. de 2012

We had a pitiable experience when dealing with the Chrysler Corporation, but when we brought our concerns to the General Sales Manager of SAFFORD CHRYSLER JEEP DODGE OF FREDERICKSBURG (Leo Nerushkin), he really went above and beyond his responsibility to assist with making us satisfied customers. Leo Nerushkin is not your ordinary General Sales Manager. Leo Nerushkin is an exceptional General Sales Manager! He recognizes what it takes to keep his customers happy and to maintain that repeat customer mentality. He is extremely considerate and genuinely concerned regarding his customers satisfaction and the overall dealership experience. We have purchase three vehicles from this dealership, and we will definitely purchase all future vehicles from them as well. KUDOS to Leo Nerushkin for being so considerate and accommodating, to Larry Lewis for being patient and understanding, and to all the wonderful employees that assisted us during our quest to turn our unsatisfied dilemma into absolute satisfaction! We are extremely pleased customers! Thank all of you for your exceptional efforts, unconditional support, and brilliant teamwork. A+ Rating!

TerryKates

26 de oct. de 2012

Mr. Silsley was kind and gracious with us. My wife (Charlene Buie) bought a 2009 Dodge Avenger from him yesterday (Oct 25th) and its a lovely car. I'd highly recommend him for anyone looking to purchase a new or used car.Terry Kates

kozuchm

24 de oct. de 2012

I have purchased two vehicles from this dealer and felt very comfortable dealing with them as I am an older female. I always take my vehicle in to this dealership for service and trust them. Every one from the sales people to the service people are always friendly and I feel like a VIP every time I come in.

cao1

23 de oct. de 2012

We brought our Ram in for routine service and my husband had his head on a swivel. Minutes later we were out looking at the Dodge Challengers. We had worked with Joan before when we bought our truck last year and she recognized us on the spot. After running some numbers we determined that used was going to be in the budget. Poor Joan she was even trying to work her magic to get the numbers where they needed to be and when that wasn't working Orlando was brought in to help us out. He answered our questions in a timely and courtious manner. He even walked back and forth between the used and new sides of Safford to get questions answered for us. Orlando was sincere and in no way the "cheesy" used car salesman. Thumbs up to Safford once again :)

customer7777777

19 de oct. de 2012

Be careful of offers for your used car. Know what it is worth before going in. Had used car manager offer me half the book value of my vehicle and after going back and forth he tried the old trick of stopping me in parking lot to double his offer...which was still $2000 less than book. Know what your vehicle is worth and what you are willing to pay.

terry.capehart

18 de oct. de 2012

My 16 year old Saturn had served me well, but it was time for us to part ways. I researched vehicles and knew what I wanted but most importantly, I knew what I could afford to pay. After going to Carmax and a local Dodge dealership in which the salesperson "fell asleep" during my test drive and when I woke him up to ask which way to turn, he told me to "keep cruisin to check out the car" aka, I need a longer nap, I dreaded going to another dealership. But Safford C/J/D of Fredericksburg, VA thankfully, changed my mind!! I called before going to the dealership to ensure if the used vehicle I found on line was still available. I spoke to Ray Perez, who was extremely professional, very personal, and just an overall great guy. From the moment I arrived at Safford, everyone I encountered was just like Ray. The vehicle I inquired about was pulled up front and was waiting for me to take a test drive. Ray was completely informed about the vehicle and just guided me through the whole process; he listened to me and helped me get the vehicle I wanted at the price I could afford. Then enters James from Finance, who showed told me he could get me a better finance rate than what my credit union pre-approved me for. I was doubtful, but he did it!! I cannot say enough good things about this dealership. Just like Ray said, you can find any car deal on line, but it's customer service when you arrive at the dealership that counts; and he was so right. GREAT CUSTOMER SERVICE, GREAT STAFF, EXCELLENT EXPERIENCE at Safford C/J/D of Fredericksburg!! THANKS RAY PEREZ, I LOVE MY JOURNEY!! Forever a loyal customer, T. Capehart

Morelands

9 de oct. de 2012

My wife and I showed up just before closing on a Sunday (didn't realize closing time). I gave Jerry the criteria for the truck I was looking for and our price range, and he found us the perfect truck. Jerry stayed late to do a test drive and finalize the deal. He was easy to deal with and no issues at all. After purchasing the vehicle, I realized a problem with the vehicle. Safford gave me a loaner car and made the repair with no hassle or questions. Great dealer, and based on my experience for trustworthy.

nyteowl78

3 de oct. de 2012

I came to Safford Dodge looking specifically for a 2012 Dodge Charger after reading all of the reviews online for it. Chris Glitzos had helped a friend buy a Dodge Avenger in the past, so I knew I could count on him to help me out as well. I told Chris what I was looking for, and he was able to find the car I wanted on the lot with more options that I had anticipated. Chris was very knowledgable about the Charger and all of its options. In short I was able to drive away with the car I wanted, at an affordable price, and very happy with what I bought. I would highly recommend anyone looking for a new vehicle to see Chris, and to buy from Safford Dodge.

rdokacoma

3 de oct. de 2012

Took 2006 Dodge Grand Caravan in for cutting off while I was driving. I originally took it to a Toyota dealer since there wasn't a Dodge dealer close by and I was leaving for a job related trip the next day. They ran diagnostics and changed the PCM and Cam sensor, then said that was as far as they could go since they didn't have wiring manuals. It was there for 2 weeks and the service department picked up the tab for my rental car for the week after I came home from my business trip!I had the van towed to Safford Dodge in Fredericksburg. They ran diagnostics and changed PCM again. I told them I would pay for the core charge because I needed the PCM back so I could return it to Toyota because it was under warranty. Well, that didn't happen. I went in late in the day and paid for the "repair" , but the core charge had been taken off and I had no PCM to turn in to Toyota. I said would get back to them about getting the PCM back in the morning since no service department personnel were there. Drove it for a mile and it died again. Took it back and after a crank sensor change (and another diagnostic fee) I was called again that it was ready for pick-up. It wouldn't even start when I got there! They looked at it again and said it was the PCM wire harness and wanted another $500 to troubleshoot the harness. Talked to co-owner and got some resolve, but not enough. They found the wire and fixed it and I also got the cost of the original PCM back. I went to go pick it up and my left fender well cover was still in the back of my van. I paid about $1075 the first visit for diagnostics and PCM. I paid about $150 for the crank shaft sensor visit. Then they wanted to charge me the $500 to cut open the harness and check that out. So if they would have really troubleshot the van and not shotgunned parts at it, they would have found that it wasn't the PCM or the sensor. Probably could have saved me about $750. Of course they refunded the Toyota PCM cost...The one they got was more expensive. Once the car died my wife and I were thinking about a new car. This service department is why we bought a Honda!

DannyHerring327

28 de sep. de 2012

Mr. Vega Jr helped me and my wife find the car of her dreams. I am very satisfied and sent all my friends to him. Thank you so much and I can not wait to more business with him and walk away with my dream truck.

hotrod86

28 de sep. de 2012

Very knowledgable about vehicles. I don't know why they don't make him a manager he knows his stuff... Best experience at a car dealership by far!

angela.webb.14

28 de sep. de 2012

I like the fact that he listen to what your really looking for and tries he hardes to get what u want at a good prices prices.

girlygirl1980

28 de sep. de 2012

Orlando Vega was great he took the time to show me different cars and was able to stay in my price range I will recommend Orlando to my friends and family

ctews

28 de sep. de 2012

Orlando Vega was an excellent sales person with exemplary customer service skills and I would recommend him to anybody who is in the market for a new car.

swintja

28 de sep. de 2012

Thanks Orlando!!!!! Was looking for a black Challenger and they had the exact one I wanted. And Orlando put together a great deal for me that I could not turn down! Thanks Again.

lcopeland7216

28 de sep. de 2012

My husband and I decided to start the process of looking for a new SUV. We had made up a list of possible SUV models we wanted to see and drive. However, Safford of Fredericksburg dealership was the first and only one we visited because of its employee. On our arrival, we were immediately greeted by a representative and subsequently introduced to Chris Glitzos. We explained to him that we were just beginning the adventure of buying a new car. Ken and I had made up our wish list of what we thought we needed as well as the bells and whistles we wanted. In addition, we had researched the various models and manufacturers utilizing on-line sources the included Consumer Reports, Edmonds, etc. and had decided that a 2012 would be fine with us.Chris patiently listened to us and based upon our preferences, he reviewed the on-site Safford inventory, and identified a potential SUV for us to look at and test drive. While it was not the exact SUV model we were interested in, it gave us a very good idea of the size (my husband is 62 tall and needs extra room for his legs), ride, and quality of the vehicle.After determining that the Dodge Durango was something we would definitely consider, Chris again searched the Safford inventory and identified a Citadel model with all the accessories we wanted at another location. We then discussed price. After the usual back and forth negotiation with an unseen Manger, we finally were able to come to an agreed upon price. Chris informed us as it was late on Saturday and that the Fredericksburg dealership would not be open on Sunday, Monday afternoon would be the first time that we would be able to see the car. We agreed that before purchasing, we wanted to inspect the car.Chris made arrangements for the car to be delivered. Monday, he called us early to let us know when the Durango would be in Fredericksburg and we could see it. When a transportation delay occurred due to a traffic issue, he again called up and to keep us informed of progress and revised the meeting time. Needless to say, we purchased the Durango and could not be more pleased. Not only is it everything we were looking for, it has more bells and whistles that we thought possible, some of which we are still discovering.While the Durango was the primary car we were interested in, Chris was the reason we purchased it. He through knowledge of the vehicle, his thoughtful consideration of our wants and our time was instrumental in our final decision. Neither my husband nor I have ever dealt with a Car Salesman of his caliper. I personally was sold on Saturns (bought 2-still heartbroken they pulled the model), not only due to their price, quality and service, but especially the no-haggle sales process. Chris Glitzos is an excellent representative for Safford of Fredericksburg. If you are looking for a great SUV and an exceptional car-buying experience, please put them on your must visit list. As I wrote in the beginning, Safford of Fredericksburg was the first and only auto dealership we needed and we will definitely be going back for future cars. Ken and Linda Copeland

candywillb

26 de sep. de 2012

Mr. Vega is Friendly, honest and trustworthy.I am very happy to have met Mr. Vega and would be glad to reccommend him to friends and family.

S.branded

26 de sep. de 2012

Orlando was a great sales person. He listened to what we wanted and delivered! He was polite, fast and efficient. I would definilty teccomend him to people.

lennie.brand

26 de sep. de 2012

Mr,Orlando was great, he was very ambicous but not overbearing, he had our credit score in a bank within 20 minutes, and got an approval right away, thank you Orlando!

kathryn.mcvicker.1

26 de sep. de 2012

Great! Great! great I wasnt going to by a car bc i didnt think it could happen. I was in a car that was on its last leg and ORLANDO honestly saved me. THanks again, Kathryn

pixiendemon333

25 de sep. de 2012

Great customer service!!! Very detailed and explanatory during my visit. Had lots of knowledge about what the best economical car was for my family! Even though we didn't get to purchase a car we will definitely go back to him to purchase in the future and will highly recommend him!

kim.wesley.18

25 de sep. de 2012

Hello my name is Kim Wesley I had went in looking for a new car for a decent price an Orlando did just hat. He made sure my monthly payment was affordable for me I told what I wanted to pay an Orlando an his team made it happen! An I love my new car:) I would an have recomend my family &friends to Orlando.Thank you again!

Funnywife

25 de sep. de 2012

My name is Michael and I was looking for a new jeep my fater in law purchased one and liked his and said hey why not trade mine in! I went in Orlando was the one who helped us told him I was on a certain budget and he worked his magic and we found me a car I would really reccomend safford dodge and ask for his Orlando he goes above and beyond with his customer service!! Thank you Orlando my wife lived it after she got out of the hospital!

samantha blake

24 de sep. de 2012

Very knowledgable and helpful right away. He was patient in waiting for my husband and got a car that wasn't ready to leave the lot ready to go in just a couple hours for me.

betsy.coppock

24 de sep. de 2012

Orlando is awesome! He works with you so that you can get what you want. This is the second vehicle I have bought from him! My entire family goes to him! We love Orlando!

srh707

24 de sep. de 2012

Orlando really helped my husband and I when we were in a bind with our current vehicle. Although we ended up not moving forward with the options he had for us (I still have my car), I was so pleased with his thorough approach and follow-up. He works really hard and truly goes to bat for people. It shows. Just watch him run around the dealership! My co-worker referred me to him and I'm forever grateful. I know that when I am ready to go car shopping, Orlando will be ready to work for the best outcome.

meleah668

24 de sep. de 2012

Orlando looks out for the Buyer first!! He has a great personality and was wonderful to deal with. We are still looking for the perfect car for our son and I know Orlando will be the man to find it!

kharmon12

24 de sep. de 2012

This was my first time buying a car and I had no idea what to look for, Orlando was very helpful and made the process so easy. I am very happy with my car and with the ease of the purchase.

aprilkhan

24 de sep. de 2012

Orlando was very helpful with helping me select the perfect car to fit my needs and my budget. He made my car buying experience great.

Jmoe7825

24 de sep. de 2012

The best salesperson I met at a dealership. Need more like him. Honest and polite. No pressure. Wish more were like him the king of cars

LHill82

24 de sep. de 2012

Orlando was great from the moment go. He met me outside and was very friendly and knowledgable. He handled my test drive perfectly, got back to me quickly with offers from the banks. I will send my friends and family to see Orland when they are in the market for a new car.

dpagan12

24 de sep. de 2012

I would rate this dealer and Sales Person, Orlando Vega because of his professionalism and willingness to help! Orlando is not your typical salesperson, he goes above and beyond and his passion to want to help you is unbelievable. To Orlando selling a car is not just another dollar or another sale. He truly cares about your well being and fights tooth and nail to seal the deal. On top of all this he has a wonderful personality that definitely attracts customers to Safford! Keep up the great work Orlando! You know you've earned my business and I will be in to see you for the purchase of our next vehicle!

jeannette.rector

24 de sep. de 2012

I have never had an easier time buying a car. Orlando and Jeff are the best of the best ! No pressure what so ever. I will never go to anyone else!

RONNABRUNO

24 de sep. de 2012

I sent my father in to look at cars with Orlando. He was very impressed, and purchased a 2003 Honda Civic. He was very happy with the way Orlando took care of him, and said he will definitely recommend him to his friends and family! Orlando made looking for a new car a great experience!!

Shoran

24 de sep. de 2012

We had a wonderful experience working with Orlando. We will definitely work with him again in the future. We got a wonderful deal and amazing service. Highly recommended.

Mszczerba54

24 de sep. de 2012

I gave the raiting i did because i got a good deal on a great car.i would have been paying more money if mr. Orlando vega didnt help me. He was also very patient with me when i had to wait an hour to get my co-signers SS#. Also he was very helpful with all the questions i had for him seince it is my first time buying a car.

g.miller.7587

24 de sep. de 2012

Orlando, got my deal done before I drove 3 hours to pickup my 2010 mustang, and had me out the door and back on the road in no time at all. Thanks Orlando!

sean.devivies

24 de sep. de 2012

I'm in the middle of doing my research for a new car and Orlando was a great person understanding that I wasn't ready to buy. He helped my test a dart with no push to buy. And say when I was ready come on back and he would set me right. What a great guy!

jmr82109

24 de sep. de 2012

Thank you Orlando Vega for workn with me on the deal of my Chevy 1500. will b bac to deal with you on my next Auto..

Tjhindsnyc

24 de sep. de 2012

I walked in and didn't think I would walk out a happy customer, but with the help of Orlando, instead of getting a 2011 charger As planned. I was able to get a 2012 with the help of Orlando. He makes buying a car seem easy and fun. He has a great since of humor. I would recommend him to anyone.

mag201

24 de sep. de 2012

Orlando was very helpful with helping me find my new car. He was friendly and professional though out the entire process. I will recommend him to any one I know that is looking for a new vehicle!

Brett.Marine

23 de sep. de 2012

Ray Perez and Jeff McCallum really went the extra mile in getting me into my new car. They put in extra hours so that they could work with me. I had no credit, no co-signers, and no down payment but they still managed to get me into a vehicle that same day. They were professional, courteous, and worked extremely hard. They have provided support and help at every turn with my car so far. Ray especially goes the extra mile to make sure I enjoy my car and that I have access to everything I need as far as it's maintenance or questions and concerns. Jeff also put in a lot of work to get me in the vehicle and assisted Ray with any questions or concerns I had. I absolutely will, and have been, referring everyone I know to Safford Chrysler Jeep Dodge of Fredericksburg and will continue to do so. The service was excellent, the employees were friendly, and they worked hard to get me into a new vehicle instead of turning me away because of my credit. I will definitely do all of my car shopping at Safford.

dbchino

21 de sep. de 2012

Al treated me fairly and made the purchase of my new vehicle easy. I have never seen such efficiency from a dealer before! Carl went out of his way to ensure I got the best possible interest rate etc....Thanks guys! You are the best!

andria.thompson1

18 de sep. de 2012

Orlando made sure he found a car that fit my needs and was in my price range. It was a struggle but he succeded andddd a great job!

mcmindi

18 de sep. de 2012

I purchased a second car from Orlando. I wasn't sure exactly what I was looking for, but there was no pressure to make a decision. Orlando was SOOOO patient. After spending a week at Safford, test driving just about every car on the lot, he made sure I got a safe and reliable truck. I came back to him for this car because of his great service with my last car purchase...and I'll see him for any future car purchases.Thanks again Orlando!Mindi McKenna

paperchiild

17 de sep. de 2012

My parents and I have used Orlando for all of my cars. I bought my first car from him, and he always was able to find us just the car we needed. He is also very friendly.

mmpwrite

16 de sep. de 2012

detail shop took a little too long washing and vaccuming car. overall though it was a pleasant visit and we would return again to do business with Jerry.

awj6d

16 de sep. de 2012

I went to Safford of Fredericksburg to take a look at both used and new Jeep inventory. I wasn't certain what features or model I wanted. Jerry Silsley approached me with a smile and a handshake and showed me what they had on the lot. He was very friendly and laid back and helped me narrow my search to my dream vehicle. I probably test drove over four vehicles, and yet Jerry remained patient and understanding and allowed me time to discover what I really wanted. They were very fair in negotiating a price, and I drove off the lot a happy customer. I would definitely recommend this dealer to anyone looking for friendly service and and a quality car for a fair price.

thmeyer

11 de sep. de 2012

We traded in our Jeep for a newer model. Ricky was friendly and knowledgeable. He helped set up the bluetooth and went over all the features. It was a good experience.

Funnywife

7 de sep. de 2012

was stopping in to look at the new Jeeps while my father in law just purchased one and loved it so i wanted one as well, Went in was looking and did not see any in my price range was working on a budget and Orlando suggested this certain style of jeep he pulled it up for me i test drove it and it was history i fell in love with the car! Thank you Orlando for working with me!My wife loved the Car! I will definitely suggest safford dodge to anyone and to ask for you, your customer service was great! see you on the trails

sruggs123

7 de sep. de 2012

Very Friendly and honest, did not make me feel like I was being pressured into buying anything I might not be 100% sure about! Extremely knowledgeable and down to earth! Great experience!

lutell

4 de sep. de 2012

Ms Breeden was very pleasant and professional. She took the time out to listen as I searched for the best deal and the right vehicle. She was there every step, offering advice and she allowed me to make my decision without being pressured. I am pleased with the process and I am satisfied with my purchase. Thanks Darleen for helping me with my car buying experience and for helping me find a vehicle that meets my needs. She was very honest during the entire process. I recommend Darleen to everyone who is looking to make their new vehicle purchase.

scuba_steve_va

3 de sep. de 2012

I searched Jeep dealers far and wide to find a JKR with the options that I wanted. When I saw that the closest match was in Fredericksburg, 60 miles from my house, I had my doubts...and started considering a custom order closer to home.Just to check, I reached out to Safford and was connected with Ben Clarke via email, which was my preferred means of communication. Over the course of a day, I ended up trading about half a dozen email messages with Ben, in which I kept bombarding him with questions. In each case, he responded promptly and directly. No games. He quoted a price that was somewhat below Affiliate Pricing even after factoring in Safford's rather high processing fee, so not much for me to complain about there. Ben also provided a ballpark estimate for my trade based on the VIN and a picture submitted via email. Thus, my wife and I decided to drive down to see if the final trade price would be fair.Upon arrival, Ben came out immediately to meet us. He agreed to have our trade evaluated for a firm offer and let us take the JKR out by ourselves for an extended test drive while my trade was evaluated. When we came back, the negotiations were very straightforward and transparent. With just bit of nudging, I got to a trade price that seemed very fair based on my research with NADA, KBB, and Edmunds.The paperwork went quickly and each person with whom we dealt at the dealership was friendly and professional...even though we declined financing and all dealer add-ons (e.g., rust proofing, service plans, etc).Definitely a positive experience, which is why there is a new 2013 Rubicon sitting in our garage. Two thumbs up for Ben and the other folks at Safford.

Alyk711

1 de sep. de 2012

Welllll. I went to safford to look at this mustang. And ray Perez went with me during the test drive, and we looked over the car. He was very helpful and was happy to help. Love my car. :) Thanks to ray for making the deal.

trazz89

31 de ago. de 2012

We just purchased a 2012 Jeep Wrangler from Orlando and we are very satisfied with this customer service he made the the whole purchasing process quick and easy thanks again :)

dorothea.trottbaxter

28 de ago. de 2012

We purchased 3 cars from Orlando to date. His professionalism and attention to detail is outstanding. He made it possible for us to have safe, dependable and affordable transportation. We came back to him for car No3 just recently because we trust him to deliver service and integrity with the vehicles he sells. Dorothea Baxter

dmart5mf

27 de ago. de 2012

Got a good deal on a 2012 used Jeep Liberty. Scott and the entire used car staff worked hard to meet my needs and ensured the process went efficiently.

rebecca.brighton

25 de ago. de 2012

BEST VEHICLES EVER and BEST TEAM TO HELP YOU EVER. I found the perfect JEEP at the perfect price thanks to this all-star team. I would never send anyone anywhere else and will come back if I ever need a new vehicle.

Honest Review

20 de ago. de 2012

We were initially offered a lowball price for my vehicle, but wanted top dollar for his. He offended me at least 4 times to the point I should have walked away. After 5 hours of talking ridiculous prices, we ended up making a deal. For any future dealings with him, you may want to suggest that he be truthful and honest upfront and not waste your time or his.

mkrichard

19 de ago. de 2012

Orlando, thanks for all your help. Kimberly and I are very pleased with our new cars. We have already passed your business cards along and have recommended you to a couple of friends. P.S. Laura is also very pleased with her future Fiat. Thanks,Marc, Kim and Laura

jmr0519

17 de ago. de 2012

I went to Safford to buy my husband a new truck for his birthday. Immediately I was met with courtesy, professionalism, and efficiency. Jerry Silsey was friendly and listened to what I was saying. He worked quickly to secure the exact vehicle I asked for from online. Even though it had not been detailed yet, Safford made sure that it was sparkling and beautiful for my pickup THE SAME DAY. Their finance team was knowledgeable and courteous, and Jeff McCallum (the manager) was amazing. He made sure that we walked away with the best deal possible. The team at Safford truly are interested in making the customer happy and delivering a quality deal. Thank you Jerry, Jeff, and everyone else who worked so hard to make buying a truck for a birthday present a success! :)

wardca

13 de ago. de 2012

Buying a car from Safford dealership was very rewarding. Jerry made my wife & I feel right at home. We felt special not just because he wanted our business but he talked to us with respect & with the knowledge of what we were looking for in a car. thanks Jerry!!!V/RCarl & Annette Ward8/11/12

kihawk77

13 de ago. de 2012

Outstanding dealership! Very helpful sales staff, friendly and professional.....I needed a loaner car after the purchase of my vehicle (pre-existing dents needed to be fixed), all the paper-work and the loaner car was ready to go by the time I arrived at the dealership.Jeff McCallum was by far the best salesman we encountered while searching for our vehicle. He knows his stuff and is polite and personable. Great guy to work with - HIGHLY recommend him.

rwilliamson

10 de ago. de 2012

Ricky and Joan were great!! They worked with me to get a deal we could both work with and I left with a brand new Jeep and the biggest smile I've ever had buying a vehicle. It was a pleasant experience and the Finance Officer was very helpful as well. I highly recommend Safford Dodge and the wonderful employees who work there. Thank you, Joan and Ricky!!

Davem23233

10 de ago. de 2012

I looked for 3 months to fing the PERFECT Jeep Wrangler, and I finally found it at Safford. Jerry had the car ready for a test drive when I arrived and he stayed late helping me answer all my questions. Jerry is an outstanding sales rep and I will definitely use them again!

clballard

9 de ago. de 2012

Best deal in town! Very professional, efficient and customer oriented service I have ever experienced at a dealership. I would highly recommend this dealership and salespersons without hesitation. I will definitely be a repeat customer.

CrystalsChrysler

9 de ago. de 2012

Everyone at this dealership was nice and helpful with my car buying experience. I would greatly recommend stafford of Fredericksburg to everyone. I love my Chrysler 300S!!!

Stephens6926

5 de ago. de 2012

I thought Jerry was great!! Carmax was unable to help me with less than perfect credit but Safford helped me. Jerry made me feel comfortable and I was able to trade my van in for a small car with a lower interest rate and a payment I could afford.I'm very pleased with the wonderful customer service I received and will recommend him to others.Laura Cole

chrissyz28

5 de ago. de 2012

I recently bought a 2012 Jeep Liberty Jet from Ben Clarke. He was very friendly and very knowledgeable about the Jeep. He went over and beyond to make the deal happen. I would recommend anyone to buy a Jeep or Dodge from him!! A++ customer service on his part. I would say their finance guy that does the paperwork is lacking in customer service and should be more friendly. I also was at the dealership for over 4 hours waiting for all the paperwork to be worked out. Then after 3 weeks the finance department lost my paperwork and I got several calls from Christine that were rude that they needed my paperwork or the deal was off?! When I had told her I would be in when I got back into town to provide them with another copy! The finance department needs to be more organized and again friendly!!! I contacted Ben and he let his manager know and I did get an apology and free tank of gas. Which was nice that even after Ben sold me the Jeep he still cared about his customers!Other than the finance end being a bad experience, I would recommend buying a car from this dealership because they have a caring sales department and managers!

jboetta

4 de ago. de 2012

All of the team members at Safford of Fredericksburg were polite and professional. This is the first dealership that my wife and I have dealt with in 30 years who actually listened to our needs, did not pressure us on anything and offered products that were within our requirements. We drove about an hour to Safford and will do so again for our next Jeep purchase. Excellent!

strangefoot

3 de ago. de 2012

I cannot send enough praise for this dealership and it's staff. My search for my dream car spanned many dealerships and across many states and Jeff and the crew were significantly more helpful, knowledgeable, and most importantly, honest and respectful. You can tell when talking to them that they have your best interest in mind and are very open and fair in their pricing. There was absolutely no attempt on their behalf to pull a fast one or pressure me in any way. They even arranged transportation from the airport with a wonderful man named Willard.I had saved and researched for 2 years and had many negative experiences with dealers in my area who treated me in such a disrespectful way that I had put off buying the Dodge Challenger until the right one came up. Their car (which I found online) was priced very VERY well and they even helped me by making a better offer on top of that. The car was certified pre-owned and when I saw it, it looked better than the photos.If you are on the fence at all about buying a car, give them a call and you'll immediately know that these guys are teaching the master class in customer service. The car is perfect, I cannot be happier. I'm a proud owner of my dream car, and a proud customer of Safford.Big thanks to Jeff Macullum, Roy Mahon (who helped me with the purchase and sent me a very kind follow up letter in the mail), and Tina Black.BTW: Im serious, I am a total nerd for research and shopping around, no other dealer came close to their level.

VanillaGorilla

3 de ago. de 2012

I came in looking for a quality used truck and to get a good amount of money for my trade in car. I wanted to go from a mini cooper to a 1500 RAM truck. They gave me a good fair price for my car that was quite spot on to the KBB price. Orlando came highly recomended to me by two friends who had dealt with in the last few weeks and I could see why. He kept me comfortable out of the heat and sun and offered to get me a soda while I waited on getting a price on my trade. We took a few test rides in different trucks, and I was quite happy with the vehicle I was able to find. Orlando worked hard at getting me a better rate and getting my loan approved. I was more than happy to have the vehicle well cleaned and a full tank of gas filled in. I went to several dealerships before I was brought in to this one and I would gladly go back in the future.

soulsurf1

30 de jul. de 2012

I would HIGHLY recommend this dealer, and especially Jerry Silsley, to anyone looking for a car. His friendliness was outstanding. A very welcoming demeanor. He also understood where I was coming from, and went out of his way to make sure that I had the most pleasant car buying experience I've ever had. It was also the quickest car buy ever. I didn't have to spend the better part of a day at the dealership.Overall, I would say the experience was awesome.

oliviakfranklin

30 de jul. de 2012

Orlando was very nice. We really loved working with him. He even kept our daughter entertained on the test drive. Thank you Orlando for all your help.

GregM0316

30 de jul. de 2012

Jerry was very helpful through the entire sale. And Jeff was professional in the way he handled the price negotiations. Although I left feeling the price was fair, I would have liked to have gotten there faster. They worked hard to make a deal and I ended up getting the trade-in value I had hoped for. I would certainly recommend these guys to anyone who asked.

bdawson10905

29 de jul. de 2012

My daughter was in need of a car, with a medium sized down payment, and not much credit. We had been to two dealerships (in our area), one completely turned her down, the other was willing to work with her, but wanted blood (and they had a very minimum selection of cars to choose from)! My husband and I have always bought all of our cars from Safford Dodge, so he recommended we go there. That is when we were introduced to Scott for the first time. I'm not going to say that he wasn't skeptical at first as to whether or not they could do anything for my daughter, but he was willing to try and didn't turn his back on us. Turns out, my daughter got her dream jeep (she has been wanting a jeep for around 8 years now, it was even the color she preferred)! The process was painless, the payments are right in the price range we asked for, we got a good price, etc. Through the whole experience Scott was just the best salesperson we could have asked for. He wasn't pushy, but informative. Just a really layed back guy who really wanted to help my daughter. He was professional, yet really made us feel at home. He told me that customers like my daughter make his job worthwhile because he knew how happy he had made all of us. She was soooooo excited. I would, without a doubt, recommend Scott Radar (and Safford Dodge/Jeep) to anyone who is in the market for a new or used car. We had a great experience overall, and as my husband and I have been repeat customers in the past....we will be customers for life!!

kjWilnva

27 de jul. de 2012

I found a real gem! Darlene Breeden, you rock!!! Darlene truly rescued me. Had to buy in less than a week. I only had time after work and I commute daily from Williamsburg to Manassas/Woodbridge VA. So, late Thursday evening and rental car would be gone Friday, I was desperate and Safford Automotive's showroom lights were still on. Darlene asked questions---then she listened to what I wanted. More importantly, she listened to what I needed. She knew her cars---where they were on the lot, the cost, and what was special about each one. SHe never acted like she was in a hurry and walked back and forth with me as I pondered my way to a decision. Darlene never looked at her watch and I got there the dealership was scheduled to close in an hour. Darlene, and Mr. McCallum and all his financing staff worked as if they had all the time in the world to answer questions. They took care of returning my rental and I drove home that night in LUXURY and PEACE. And, there's more...at DMV next day, there was a 'computer'problem...Mr. McCallum at Safford said "come over right now". I did and within 15 minutes, I had my new registration and my 'special plates'(bought for me by my late Marine Sgt son)were now on my new(to me)Jeep. Darlene and dMr. McCallum were right there again getting things done, acting like they did not have any other customer but me! A GREAT experience with people who really know what 'customer service' means.

patriciam1108

25 de jul. de 2012

Orlando Vega sold me my car. He was upfront and honest and helped me get the best financing. He was available at all times for questions and follow up help.

DannysWife2011

25 de jul. de 2012

Orlando was the best guy to deal with around the Fredericksburg area. He sat us down showed us what we could afford and what we needed. We told him we could afford but it was on the higher end. We left went around the Fredericksburg area to other car dealerships and no one would even come close to what Orlando was showing us. He called us the very next day with a offer we couldn't refuse. We love our car and Overall he is the only one we will ever do business with. The very next week I sent my sister and her husband and they walked out with there dream car. Thanks so much man. Keep up the good work and I can not wait to but the next vehicle from you.

TerryDamon

21 de jul. de 2012

I was very impressed with all of the individuals we encountered at this dealership and apologize for only listing one by name. That comes with age. I have never enjoyed buying new vehicles because it is normally very time consuming and high pressure sales. Our experience at Stafford did not involve any pressure and it was relatively fast. Ben Clarke showed us several vehicles and finally found the one that the Mrs. wanted. The retired policeman that we next met with was totally down home and again, no high pressure. We live much closer to dealerships in Maryland but the experience and the friendliness of the Stafford staff made it very much worthwhile.

smitley2002

19 de jul. de 2012

Went to the dealership to get an oil change for my jeep and also left that day with a dodge challenger for the hubby! The service was great everyone was friendly and helpful..(Can't get the hubby out of the car)

blake&diane

6 de jul. de 2012

Our experience with Ben Clarke, our salesman, and the finance manager (plus the rest of the Fredericksburg dealership) were "hands-down" both enjoyable and made the buying experience stress-free. Ben went out of his way to locate the exact vehicle that we wanted, with no hidden costs or unpleasant surprises when we finalized the deal. The finance manager gave us the rate we wanted. There was no pressure to purchase any additional add-ons, although offered. We absolutely love our 2012 Challenger R/T, and our car turns alot of heads when we take it out. We highly recommend the dealership and staff at Safford Dogdge of Fredericksburg. Blake and Diane Pearl of Colonial Beach.

ToddMcDaniel

5 de jul. de 2012

Thank you very much for delivering to me exactly what I wanted; a great vehicle and a positive buying experience.I hope the dealership knows what a hardworking asset they have in Mr. Gary Southall. I reside in Williamsburg, VA and the dealership here was not meeting my needs. Mr. Southall deligently worked throughout the afternoon seeking the vehicle that I had described to him. He had a friendly, positive attitude and a great sense of humor. He made the 2 hour drive north well worth it.I also wish to thank Mr. John Berghoff. He explained to me in a kindly manner just how my wallet would be emptied on a monthly basis (haha). I really appreciated the delivery of his punchlines as he guided me through the completion of the paperwork.The jeep is GREAT and more than I expected.Thank you very much for a positive purchasing experience and the delivery of my jeep. Sincerely, Todd McDanielWilliamsburg, VA

2012Durango

2 de jul. de 2012

Our first car purchase in 9 years - couldn't have asked for a better salesperson in Ken Irwin. From the first phone call, follow-up emails, and finally a 2 hour trip to visit the dealership- a great experience! Noticed one thing was missing on our 2012 CPOV the day after purchase and it has already been taken care of. My husband and I would highly recommend Safford of Fredericksburg, VA, especially Ken Irwin and team.

Michaelthegreat1

23 de jun. de 2012

Scott was great, he gave us the sense that we controlled the deal, and man what a deal. We took delivery of a 2005 Dodge Ram Pick Up, a 2500 Heavy Duty which my wife and myself feel in love with. Scott followed up a couple days later to see how we were doing, and assured me that his desire to keep us happy went well beyond the sale. We noticed a couple minor items, that really weren't the dealership's responsibility to correct, and Scott took it upon himself to handle personaly. My wife and myself would gladly recomend Scott Rader and the sales staff at Safford Dodge, Chrysler Jeep in Fredericksburg. Thanks again, Sincerely,Michael Branham

svines

22 de jun. de 2012

Very helpful salesman, who answered all my questions and was very nice and not pushy.Very pleasant experience and I will certainly send any one who wants a jeep to Safford.

cmosband

22 de jun. de 2012

We spent the better part of two days test driving vehicles and working with Jim Shafer to determine the right vehicle for us. Jim, and truly, everyone on staff were patient, professional, friendly and helpful. Considering the cost of a new vehicle, car buying can be extremely stressful. We did not feel pressured or pushed into a particular vehicle, and signed a contract on the one we felt was "just right" for us. They met our requested price - what more can one ask for?

mcoles71

21 de jun. de 2012

I worked with Gary Southall to purchase a new vehicle. The process was seamless and everyone that I dealt with was very personable. My overall buying experieince was excellent.

staylock

20 de jun. de 2012

Took my Dodge Ram in for service when a small animal had chewed up my fuel line at the fuel pump. After repair, drove vehicle once then would not start. Engine cranked easily but would not start. Contacted Rob in service and he gave me number to call to have it towed in. After several days, service tech said it was a bad battery, despite that the engin cranked easily and repeatedly. They put a new battery in and drove vehicle home. Noticed low fuel light kept comming on despite having a full tank when I dropped it off. First drive after bringing it home, truck died 1 mile from house. Engine cranked easily but would not start. Same problem that I was told the new battery would fix. Called and left voicemail for Rob in service. Called again and got Bret and he said to have it towed in. Durring this time, Rob left me a voicemail saying the dealership would pay the towing. After several days they discovered it was just some loose wires with the fuel pump. When I questioned the need for the new battery, they said it was bad also and needed to be replaced. When I asked about refunding my previous tow charges, was told they would check on it. No word since and they do not return calls. Overall impression is incompetent service technicians, liars and cheats.

attheriver

14 de jun. de 2012

My husband and I recently purchased a 2011 Toyota Tacoma from Safford Dodge. The vehicle had only one owner and less than 10,000 miles. Before we sat down to try to come to an agreement on the price we took it for a test drive. The whole time we were driving the vehicle the salesperson talked about being a former employee of a Toyota Dealership and proceeded to tell us how reliable they are. We came to an agreement that day and we were satisfied with the deal. But when we were about to leave we noticed that we were only given one key and one remote. We asked about a second key we were told not to worry; they would call the former owner that day and get it to us. A few days went by without any communication, so I called to check. I was told that they would follow up and get back to me. Im pretty sure they lost whatever original key was given to them when the vehicle was traded. To make a long story short I had to call 3 more times and eventually talk to a manager. I was then told that I could take the vehicle to a Toyota dealership and have a second key made and bring in the receipt for reimbursement. So I drove to the Toyota Dealer on my day off and stood around waiting for 30 minutes only to be informed they cant make a master key from a valet keythe whole system has to be reprogrammed. The people at Safford had failed to tell us that the one and only key that was available for the vehicle was a valet key (wont work all of the locks and/or features in the car). The service manager at Toyota said that most anyone that has worked for a dealership would know that just by looking at the key. It is a different color. Reprogramming was going to cost $500.00. So I took my new truck and my valet key back to Safford and cornered the manager. I was told that the issue would be resolved because Integrity is important to us. Well, it is not resolved. I did eventually end up with one master key, but I STILL dont have a second key or second remote. So it appears it will be my problem and money ($350) out of my pocket to have another one created. Our assumption was that getting two good keys with a car was a basic practice. Apparently at Safford, that is not a good assumption because I now see another negative review on the internet for the same type of issue. So if you go there make sure you have two keys (or whatever else you think should come with your car) before you leave the lot or you will be out of luck. My husband and I believe they knowingly lied to us and just hoped we would deal with it while they counted their profits. We love our Toyota, but we will be reluctant to refer anyone to this dealership based on our experience.

aditmerwife

13 de jun. de 2012

This dealership is top of the line. Upon our arrival at the dealership, we were greeted immediately. The service was prompt throughout the process of buying our car and the staff were extremely friendly. The staff went above and beyond to help my husband and I get the car we needed at the price we needed. I was worried for a while because we were buying a stick shift and had no idea how to drive one. Safford was able to relieve that worry also! A very nice man named Roy stepped up and took the initiative of teaching me how to drive the stick shift once we had bought the car! It is that kind of costumer service that will continue to bring me back to Safford.

2012challenger

10 de jun. de 2012

She was extremely nice and polite. She was also easy to work and cooperate with. I have always loved challengers and have noticed them being very expensive, although, Beverley was very delightful and helpful.

APerez7698

6 de jun. de 2012

Overall the service was outstanding. Larry Lewis and CJ were wonderful... I would recommend friends to go and buy a new car at this dealership.. Excellent service.

bob-4-eagle!

6 de jun. de 2012

I located a used 2011 Kia Forte at Safford through cars.com and having missed out on another vehicle at another dealership due to work travel, I was hoping for a better experience. I had the good fortune of working with Jerry Silsley who made this purchase the most up-front and smooth car purchase I've ever had! We traveled over 2 hours to look at the car and Jerry had it in perfect condition, ready to test drive and sign. I would definitely buy another car from Safford and would definitely recommmend them as they are customer-focused and great to work with.

luv4my3

4 de jun. de 2012

I had found a vehicle online on your website, called Jerry and setup an appointment to talk with him. He was very knowledgeable, patient and understanding. Jeff practically worked a miracle to get me the 2012 Dodge Grand Caravan that me and my family desperately needed. The pre-owned sales group are great people to work with and I plan to send referrals their way.

Lowgun08

4 de jun. de 2012

From my experience with this dealership is horrible. The only thing they have going for them is Ken Irwin. The rest of them are worthless. We bought a used jetta from them and the tire pressure light was on. They took it into the shop and just hit the reset button on it. Drove 200 miles and it came back on. I went in there and they looked at the sensor. Once again said nothing was wrong with the car. So once again drove it another 200 miles and it came back on again. Now they say that the tire is ripped in the wall and needed to be repalced. So I said ok fix it. They said we cant get the tire in till tuesday. So i tried to go to firestone to get the tire but they wanted another 70 dollars for the tire and the dealership wouldnt let me get it put on there. So at that point i complanied ask the gm to call me and guess what? He does not call me back the salesman Ken calls me back. The whole managment team just passes the buck right back to their employess. Real proffesional right? I finally got the new tire put on at the dealership after its all said and done. I had to be down there the last 4 fridays last months. As much as i was down there i should have got a part time job working for them. My mechanic is looking at the car and friday, but i can bet i will be back down to that place trying to get the job done right, which once again shouldnt have had a problem from the start. Recent. Leo the gsm of the dealership did fix the car. Good thing they have him there. ************

jeanieashley

2 de jun. de 2012

My husband and I have been "thinking" about buying a new Jeep for a couple of years and finally drove down to Safford Chrysler Jeep Dodge in Fredericksburg, VA, on a whim this morning.Chris Glitzos was very patient with us as we considered various styles and asked LOTS of questions - until we finally found one we wanted to test drive. While he did the sales pitch, he was extremely low-pressure and informative rather than pushy, which we very much appreciated. He was also very friendly and down to earth. Sharon was also friendly and efficient,and the finance manager (whose name I unfortunately did not catch) was also friendly and quick. All in all, a professional, knowledgeable and helpful team. Once we commmitted to the sale, Chris stayed with us to show us how to use every gadget, take off the roof, etc, and told us to come back with any other questions that come up as we get used to it. We LOVE our new Jeep Wrangler Unlimited (Sahara) -and anticipate lots of fun and stress-reducing adventures. It's an awesome Jeep (the fourth Jeep we've owned), and can't wait to customize it and take it out to play.Thanks Chris and everyone at Safford in Fredericksburg - Buying the Jeep was a painless and pleasant process.

esvia

1 de jun. de 2012

This is the first car dealership I've been to where I've felt completely comfortable. All the staff were kind, and not pushy. I felt like they were up front and honest with me. Not only were they sincere, but they were fun to be around! They are "real people". Troy has been quick to respond to my queries by email, and even by text, both before and after the purchase of my new Jeep.

dodu2012

31 de may. de 2012

Darleen and Joan was instrumental in me getting my new Dodge Durango. I was promise a Truck and at the last moment the Dealer Safford Dodge of Warrenton would not release the vehicle, they wanted me to buy the vehicle from them, they even went so far as to say I contacted them which was not true. So after 2 hours going back and forth we decided it would be best if I order my own Durango and they work Diligently to make this happen. Ordered on 15 April 2012 and recieved on 25 May 2012. I was told it would take 6 weeks and I received my Dodge Durango in the window promised. Again I am very please with the process from start to finish.

JSetzer

30 de may. de 2012

I was looking for a great deal on a quality truck. Ben Clarke was my salesperson and did a stellar job in showing me all the features of the new Dodge Ram trucks. He was patient, knowledgeable and enthusiastic. It was refreshing to work with such a professional that knew the product he was selling. The entire experience was great from beginning to end, no wasted time and all questions were answered. Hats off to Skip for walking me through the warranty and items to assist in protecting my new truck and also to Scott for his patience and exemplary performance in handing the finance side of deal; he worked hard and got me a great interest rate, terms and a comfortable payment. Overall experience was top notch. If you are looking for a quality vehicle and wanted to be treated like a valued customer ask for Ben and his team, you won't be sorry. This is the second vehicle in five years I have bought from this dealership and the experience keeps getting better. Ben, you and your crew did an excellent job! I love my new Ram Truck! Go Cowboys!

Jacob Slaubaugh

30 de may. de 2012

I had a wonderful experience visiting the dealership ,Beverly Riley was very polite and worked to get me into a 2012 Journey , I love the car the rest of the staff I worked with was very polite , they gave me a very good price on my trade in . I would recommend Safford to my friends . YHANK YOU

philfitz

28 de may. de 2012

This May was my first visit to Safford Dodge, and it was to buy a Jeep. Ms. Bev Riley was a very competent, experienced, straight-shooting salesperson who put me into a beautiful blue 2010 Jeep Wrangler in just two short visits. I had a very enjoyable buying experience; no pressure, and an excellent allowance on my trade-in. I love the Jeep, went cruising under the stars that very night! I recommend Safford Dodge if you are looking for a Jeep.

staton3277

26 de may. de 2012

I have purchased many vehicles across the U.S. and this purchase was by far the best purchase experience. The sales associate was friendly and helpful and provided exceptional service. I provided a rating of 5 in every category except for price, which I rated as a 4. As a customer I will always prefer a better price, however Safford Chrysler provided a good fair price with no hassle or pressure. I will definitely recommend my sales associate, Jerry Silsley, and Safford Chrysler to friends and colleagues.

VWPassatt

22 de may. de 2012

Very pleased with the honesty, cleanliness and professional mannerisms. I was quoted higher and paid less so there is no complaint here!! My son works for Bill Britt VW. I had to lie below to get this posted. The statement below about affilation with another dealership shouldn't matter as I have only praise for you. I have dealt with Safford in the past and bought a car there. If you do right you should be told you did right. You did right!! Fine folks!!Thanks-

plionelprice

19 de may. de 2012

My wife and I have had terrible experiences before buying cars until yesterday. What a wonderful experience from the test drive to the financing. The whole team was wonderful and even the sales peolpe we were not working with were kind and friendly. The support staff was great and the finance guy (Rick?) was easy to work with. This dealer deserves the high marks and thank you Troy for you making our experience very easy and enjoyable.Paul & Nancy Price

ohmslaw202

16 de may. de 2012

Was the most painless dealings with a agent I have ever had. I would definately recommend to anyone looking to purchase a vechicle. Thanx for the experience.

similligan

15 de may. de 2012

Gary Southall was by far the best salesperson we have ever had the pleasure to meet and purchase a new vehicle from. He went above and beyond his duty to assist us with the purchase of our new 2012 Dodge Durango. He helped us from beginning to end with the entire process. He was very patient with us, and he even took the additional time to sit in our new vehicle to answer any questions we had, and to discuss and demonstrate how all the little buttons and gadgets worked. He was supreme in his assistance, and very knowledgeable about the vehicle we had just purchased. It was by far the best experience we have every encountered with a salesperson or dealership. The customer support was supreme and the experience was absolutely pleasant. Much thanks to Gary Southall and all of the Safford of Fredericksburg employees who were involved with this enjoyable, straightforward transaction. I would definitely recommend Gary Southall and Safford of Fredericksburg for your next vehicle purchase!

12ChallengerRT

14 de may. de 2012

I purchased my new 2012 Dodge Challenger R/T last Monday. Daniel Ruark was my salesman and I could not be more pleased. Daniel was a true professional from the moment he introduced himself and was never pushy. I have purchased many cars over the years and can honestly say that this was the most positive and friendly car dealership that I have ever been to. Joan Bays, one of the sales managers also assisted with my purchase and was as pleasant as Daniel. Everyone I spoke with was very polite, professional and went out of their way to answer all of my questions and ensure that all of my needs were met. After the purchase I noticed a minor defect with the body allignment and called the service department which promptly scheduled my first visit. I was greeted by Gil Brown who was extremely professional and took the time to look over my new car to see if there were any other issues that needed to be addressed. Once again, everyone I spoke with in the service department were friendly, polite and true professionals. Gil took the time to explain everything that was going to be done to my car and called towards the end of the day to provide me with an update of the progress.Safford Dodge of Fredericksburg has earned a customer for life with me and I will recommend them to anyone I know that is looking for a new or used vehicle.

brown.ml

13 de may. de 2012

Just took delivery of a new silver Chrysler Town and Country Touring-L this afternoon. Over the years I have owned seven other Chrysler vehicles starting with 57 Dodge Cornet, three Caravans, a Voyager, a Shadow ES and a PT Cruiser GT. We are still driving the 2000 Voyager and the 2006 PT Cruiser, but they both have over 120,000 miles. After checking extensively on line and visiting a couple of your competitors, we chose a Town and Country Touring-L because of the Stow-and-Go seats, the overall increase in vehicle quality in the last three years and the value received. Our salesman, Chris Glitzos, was a real treasure, a mine of information able to field any question we threw at him. So the the bottom line is that, after many hours on line reading road reports and reviews, followed by two visits and a couple test drives, we now have new Chrysler in the driveway. Especial thanks to Chris for his patience and trust.

murrellg

13 de may. de 2012

My wife and I came to Safford Dodge looking to get out of a vehicle that no longer met our needs and was somewhat upside-down. After talking to Ben we came to the conclusion that not only could we get out of our vehicle, but we could get something that we like far better. With time being short, Ben and his management team came up with a solid plan that both my wife and I found pleasing. We didn't spend more than 2 1/2 hours at the dealership from the time we drove in to the time we left.The finance department further made the experience a pleasurable one. We were in and out in 20 minutes. Scott is a very knowledgeable, experienced, and a fellow Jeep enthusiast to boot.Thank you, Safford Dodge. We intend to visit you with our vehicle needs in the future.

swneedle

8 de may. de 2012

Awesome experience!! Joan and Troy and everyone were very friendly and helpful. One of the better experiences I have at a car dealer. Thank you.

davidascott

2 de may. de 2012

Initially I came into this dealership for a maintenance on my wife's Chrysler PT cruiser sedan because we purchased it satisfactorily pre-owned from SAFFORD-Warrenton and had good experieces in the past with SAFFORD-FXB service department at the previous location (the service manager intake and processing was awesome - the mechanics alerted me by phone and email about every step being taken; the work was done right and expeditiously considering the amount of work required and need for outsourced parts).While a awaited a courtesy ride home (by a congenial and professional driver), I inquired about mini-van literature because we now have grandchildren; my wife had hinted I should trade in my PT for an upgrade. With past divorce consequences to my credit rating, I did not think it was feasible to discuss a new vehicle purchse.The sales staff (especially Daniel Ruark) was cooperative and patient...no pressure...they listened and gave me an overviw of the current priduct line. The sales associate had excellent product knowledge. This helped a lot since I don't know much about mini vans since decades ago. The sales floor and sales management were very communicative throughout the whole relationship and oriented to finding an acceptable deal in spite of challenges. I went through the process of qualifying; and the back office worked hard to get me into a situation where a deal was possible. They also worked harder when a rival dealer appeared to be making me a better offer on price, terms and conditions. SAFFORD got my business and that should show anyone reading this memo that they were serious about being the best value provider in our area. I'm not made out of money and SAFFORD never made me feel a sale was about the money. They wanted to meet my family needs.The actual sales paperwork through financing always in past events was a toothache process...NOT at SAFFORD. I NEVER was able to get through all of those complexities with clarity in such a record amount of time. It was clear to me that SAFFORD thinks the customer's time is valuable also.Afterwards, I was even able to afford a few accessories...the parts department and internet interface worked wonderfully. Wally in particualr made sure to contact me to ensure the order would be correct and delivered promptly/accurately. He was able to answer lots of other questions I had about my new vehicle.IF THERE ARE ANY MILITARY VETERANS OUT THERE - SAFFORD APPRECIATES YOUR SACRIFICE FOR THE NATION AND THEY WILL WORK HARD TO FIND WAYS TO OBTAIN REBATES ESPECIALLY FOR PEOPLE LIKE YOU IN APPRECIATION. I did get a good deal! Thanks SAFFORD.

msmith8645

2 de may. de 2012

Thanks Jerry Silsley for the 06 Volvo S60 Jerry kept in contact with me over the period of 2 weeks and found me the car I liked and now own. He is very friendly and will work hard to get you in the car you want. I would recommend him and Safford Dodge.

KMiller75

2 de may. de 2012

Awesome detailing job! Beautiful work! Thank you so much!Auto detailer stayed longer to ensure my Wrangler was in amazing condition! Everybody is always very friendly!

JeepFan75

30 de abr. de 2012

Fabulous service! Al by far provided exceptional professionalism and attentiveness to my car buying needs. I have been shopping with Safford for 14 years and would recommend Safford to anyone looking for a new vehicle.

mcdjeep93

28 de abr. de 2012

I went to safford dodge a couple months before buying my new jeep! Before i even got out of my car orlando was happy to help me go over the best way to get my dream jeep wrangler. I left to think about it but i knew id be back , i have never been treated so nice at a car dealership. A week ago i walked in the dealership knowing my options i quickly walked out with keys to my dream car. Orlando your customer service is amazing . I am a future customer again , i reccomend you all the time.Thanks so much!

Lonnie Lyn

27 de abr. de 2012

Orlando was amazingly fantastic I felt like it was a friend helping me get a car not another annoying salesman. Thanks for understaning our situation and going above and beyond. He did a great job of using technonlgy to keep me informed, his customer service was impeccable. We love our new Jeep! Quality car for a reasonable price. Keep up te great work, we will definetly be back for the next one.

willden

22 de abr. de 2012

Thank you ... We have purchased over 30 + cars over the last 20 years and this was the best and most fun we have had .. great TEAM .... We will be back for sure ....They understand that your better off with a long term customer then a one time buy ....

Usarmydrummer

20 de abr. de 2012

I was trying the impossible. Trading a car with $5000 in negative equity and walk away feeling not totally beat up. Troy understood my situation and was willing to work with me and made me feel confident that we could work a deal that left me feeling happy. I absolutely love my new Jeep Patriot and am very satisfied with the deal I got. Was it the best deal in the world? No, but the customer service was outstanding. I was in and out in a relatively short period of time and left with my dignity intact. Thank you to all the staff at Safford for creating the most pleasant buying experience I've ever had. I will be back when it's time to purchase another vehicle.

jspowell

18 de abr. de 2012

When we got the truck it smelled of smoke. My husband took it back to get the smell out & get a chip in the windshield fixed. He felt like an inconvenience to the dealership. We had an amazing sales associate. But he was treated terrible by the finance department & the other sales associates. Because of what we observed we will never deal with this dealership again. We have bought three vehicles from this dealership & will not do it again. We also had our son-in-law drop keys off to a car we traded in & hand it to an associate, but our sales guy got blamed for missplacing them when he was never handed the keys nor did he have possession of them. I work in Human Resource for a very large corporation & would never accept this kind of treatment to any of my employees or customers. I have posted to my facebook not to shop at your dealership & for other's to spread the word. I will also be taking further action because what we observed is a type of abuse & discrimination. Our salesman, Tom Chore, was fantastic to work with. He is genuinely interested in his customers and wants to satisfy them in the entire buying experience. He may have a small language barrier, however, that is pale in comparison to his efforts in making a sale for the company and putting the customer in a vehicle they want. Tom is a true asset, but as we personally witnessed, he is treated badly by other assosciates even in front of the customer!

brose76

18 de abr. de 2012

I had a excellect buying experience and my salesman Orlando Vega was excellent. I live 75 from this dealership but the drive was worth the drive.Thanks Orlando!

Cstar1079

18 de abr. de 2012

I enjoyed my overall experience. Orlando was very knowledgable, helpful, and accommodating. He was very attentive to my needs, and didn't just try to push the "most expensive" or something that I didn't want, or need. I really appreciated everything that he did for my husband, and I. We will be recommending the dealership, and especially Orlando. Thank you so very much

BJMurphy

14 de abr. de 2012

Before taking us out on the lot Orlando asked us everything we needed and/or wanted, once doing that he showed us all the vehicles that matched our needs and didn't once insist on showing us something out of our range and/or need. He handled our trade in while we were checking out the vehicles so once we came to him with our choices we wanted, he had prices to show and talk us about; so there wasn't much time spend waiting and feeling like we were "wasting our time". He made our visit very comfortable and welcoming; treating us like family.

tonyab116

11 de abr. de 2012

The last few years of my life have been very difficult for my family and me. I technically did not need a new car because I have an '89 that was getting me to Points A and B, but, I knew that sometime in the future, I might just need one. I was very apprehensive as I have had financial problems and had it ingrained in my head that I simply would not be able to get a new car (much less the one that I really wanted)! Boy, was I wrong?!? From my first phone conversation with Joan, my words of encouragement from Leo, the warm welcome for Troy (who greeted me outside as I pulled up to the dealership)and Scott , who had me laughing the entire time I was signing my life away, I could not have been more pleased with the level of service, tenacity, and kindness that this group of individuals gave. They made my, "I can't" into a "We will, so, you can!" I am very happy and could not have asked for a better experience! Thank you so much!

Deirdre123

11 de abr. de 2012

My husband and I have been searching for a used car. We found the certain make at Safford. We were lucky enough to get Orlando as our sales person. He made our car buying experience a "10". He is all that you want in a salesman -- honest, attentive to your needs, quick with follow up and so easy to work with. We have purchased many cars over the years and this was our easiest (and with no surprises). He is very upfront which is what you should always expect but don't always get in car buying. I'd recommend him to anyone!!

shannonleigh

11 de abr. de 2012

Safford of Fredericksburg is by far the most attentive, fun and professional dealership I have been too. Working with been was near indescribable. By the time I showed up at Safford I was near done with the search for a new vehicle due to the experience that I received at a few dealerships prior. However, my friend convinced me to just stop by Safford and see what they had to offer. I'm so thankful that I did because I ended up leaving in a brand new Charger that fits my needs and personality. Working with Ben was wonderful; he helped me find a car that was safe for children as well as great on gas and something that was still sporty and fun. Needless to say I would recommend Safford of Fredericksburg to anyone in the market for a new vehicle and if you want a car salesman that isnt pushy and is knowledgeable, considerate and with a sense of humor than as for Ben. He made our purchase an enjoyable one and we look forward to working with him and the lovely staff at Safford in the future.

RoseT

10 de abr. de 2012

Best Car Buying Experience I've Ever Had! I knew I wanted a Black Dodge Journey and my mother had just bought her dream car at Safford 6months before and had had an excellent experience as well as was totally satisfied with her vehicle so I went on line, found a car I loved on their web site, requested more information, and the next morning (my birthday:) John Melber called me back. John is amazing! He listened to my needs, concerns, and terms and said I will work for you, and he Did! I got the car I Love, the perfect loan, best warranty ever, and had the most pleasant car buying experience of my life! Special thanks to the Finance Manager Rick Garland for being equally amazing! They have a lifetime customer in me and my family!

joe

8 de abr. de 2012

During my quest for a new SUV Safford Dodge provided me detailed information about their product line and the product line of their competitors to ensure I was well informed consumer. Bottom line Safford Dodge made me an offer I could not refuse on my trade in on NEW Durango R/T! Safford Dodge car buying experiences is TOP NOTCH!

JLSchranz

6 de abr. de 2012

Darlene and Danny were extremely friendly, professional, and helpful in choosing the right car for our family. Chris and Scott were informative and professional about the financing and paper work needed to be completed. They all were there long after Safford closed to make sure that we got the best customer service. Danny even transferred our personal property from our old Jeep to our new Jeep. Thank you Stafford and Darleen, Danny, Skip, and Scott.

Leake Clan

4 de abr. de 2012

I just bought a Great Used Dodge Ram 1500 4x4 from Safford Dodge. Jerry Silsley was excellent to work with and really made us feel comfortable with the purchase. I saw the vehicle on USAA.Com and had to rely on Jerry to answer a ton of questions we had since we could not see the truck in person until we drove up to Fredricksburg. My wife and I drove up from Blacksburg, VA. Since we had a 7 hour round trip and had to be back in Blacksburg for our sons lacrosse game that evening, we only had about 4 hours to review, test drive and complete all the processing to purchase the truck. The staff at Safford Dodge quickly processed our purchase while still not making us feel like we were being rushed into or through important decisions. Overall Great Experience all around and I love the truck!!!

ammandjgm

3 de abr. de 2012

Al & Joan are awesome!! We just bought are New Chrysler 200 which by the way I am in love with. The whole process went quite fast and smooth. Al really takes the time explain the car and really is there if you have any quesions. Awesome experence.

vmi91ee

28 de mar. de 2012

Ricky Payne did a great job for my wife and I on the purchase of our 2012 Jeep Wrangler Unlimited. Ricky worked well with Leo in getting us the best deal possible. We will definitely recommend Ricky and Safford Jeep to our friends in Richmond. Well worth the hour drive.I could not have asked for a better experience.Chris Nunn

ray821

27 de mar. de 2012

This is our second experience with Ben Clarke and Jeff McCallum. Would highly recommend Ben to anyone looking to buy new or used. Both are very professional and would do anything they can to make your car or truck buying experience the best. We would not hesitate to recommend them to all our friends looking to buy a vehicle.

calvertword

26 de mar. de 2012

I am very satified with my 2010 Charger, and the customer service was great! Mrs. Beverley was very helpful, by answering all my questions, and she was very polite to my daughters. After purchasing my vehicle i felt confident thanks to Mrs Beverly's help. Thanks again!

tamthe1

25 de mar. de 2012

I was Very Pleased with the straight up front of doing business with John Melber . It was a great feeling coming into Stafford of fredericksburg. I can say for once I have been to a dealing and got what I want with out the sales man trying to sell me something else. John I want to thanks for all you have done and it was a great pleasure doing business with you .

liongrls13

25 de mar. de 2012

I was referred to Bev Riley by my dad and she really took care of me. It was my first time buying from a dealership and it was hassle free and a pressure free enviroment. I would highly recommend anyone and everyone to this location and will go back for future purchases.

jhc240

21 de mar. de 2012

I bought a used 2011 200 Chrysler from Safford in February of 2012.The sales,service,finance departments,all were great in helping with my purchase. Jerry Silsley,Sharron Wheeler, and Rick Garland went the extra miles to make my purchasing experience the absolute best that it could have been.This makes my 3rd purchase from Safford of Fredericksburg and I am sure that I will be back again. The service department takes care of all my maintenance needs and I always leave with a feeling of security.When my wife goes out of town,I always know that she will be operating a vehicle that will give her the least amount of worries. I feel safe and secure that she will always return home without incident. Thank you all, Joel H. Cox

Tina Baker

19 de mar. de 2012

Our experience was great. Didn't have to sit & wait for anything very long. Paperwork was basically all ready when we got there. No time was wasted. Staff was very friendly, and Scott Rader was not pushy (which we liked a lot). We drove almost 3 hours to get this car and had a great experience overall! Asked Scott where a drink machine was & he went & bought it for us. Would highly recommend this dealership & Scott Rader to everyone!

aalentz

12 de mar. de 2012

Have been dealing with Safford for years. Both my wife and I have enjoyed everyone that has assisted us. From sales to service, everything has been exceptional. Special appreciation to Fred Brown in sales for his professionalism, knowledge, curtiousy, and all around excellent personality. Additionally, Rob Stocking in service has been outstanding in assistance in every aspect of our needs. The quality of these two individiuals has been extraordinary to us for years and keeps us confident that Safford can and will be our dealer of choice for years to come. Thank you very much!!!! Adam & Sherry LentzSparta, VA

DSabo1321

5 de mar. de 2012

My wife and I have been looking for almost 3 months for the "right" Ram truck......Laramie, diesel, 4x4, 4 door with all the goodies NAV, rear seat DVD, well maintained clean truck. I found it Friday March 2 at Safford Dodge. I called and spoke to Scott and with-in 1 hour I was making plans to drove down on Sat March 3 to drove my 'new' truck home. I drove 3.5 hours from Medford NJ, 220 miles, to buy this truck and it was well worth the trip. Great deal, great people, great dealership. Scott was a pleasure to work with and would definately buy another.

tfinall

5 de mar. de 2012

My husband went in to find a used car and Scott was very helpful in finding us the car we wanted according to the specifications we gave him. He was friendly and professional throughout the entire process.

RICK SMALLEY

2 de mar. de 2012

Leo...Jan...Larry...Scott...& Sharon, On Sunday, 2/26/12, our '09 Nissan Altima was experiencing power startup issues. I was able to get the vehicle jump-started & I decided to head to Safford to view your inventory. Quite honestly, I had no intentions of purchasing a vehicle that day as I felt that me & my family was still 12-18 months away from being financially ready to make that next move. However, thanks to your great Safford crew of professionals & our family's past experiences with the previous purchases made at Safford. Your Team convinced me & my wife Sheryl that the right time to purchase the '12 SXT Charger was on that day...it was the right thing to do. That afternoon I was quite impressed with your Team in how they once again made me & my family feel like we are part of a special family that has repeatedly taken care of our transportation needs for almost 10 years. Having been a former Toyota diehard...I must tell you that I have found my one & only "one stop auto shopping mall" that will continue to take care of our family for many more years to come. Every time I turn the key on our SXT Charger...I get real excited about headin' down the road in a vehicle that is extremely well-built and fits my needs unlike no other vehicle I have ever driven before. Literally, 32-35 mpg on the hiway / 23-27 mpg in the city...muscle...and total comfort is just a few of the many things I really appreciate about this "girl". Mr. Larry Lewis...A consumate professional. Again & again...a salesman who is totally customer service oriented and knows the Dodge lineup with such precise detail. Ms. Sharon...Special packages Lady. I could not find a more "down to earth" person who really knows how to add that special touch to the packaged deal. Mr. Leo...I had the opportunity to meet him for the first time a few years ago when we had purchased our Dodge Journey. I will refer to Leo as the "Captain" of this team that truly clicks on all cylinders. He truly works very hard to take care of the customers as well as he takes care of the Safford family name. For the first time I had the opportunity to meet Jan...she provided to me an extremely wonderful "first impression" of her skill as a New Car Sales Manager that knows how to make it work & with class. Finally, Scott in the Financial Department took care of the final details of our sale with relative ease and expertise that made me feel like we hit a home run once again with Safford. While me & my wife have been runnin' up & down from Fredericksburg to Herndon this past week...I think about the tremendous upgrade we have made from the Altima to the SXT thanks in part to the professionalism & salesmanship of the Safford Team. Once more...I must tell you that I am very pleased & happy with this "total package" of a machine that has transformed a 4 door sedan into a sexy & beastly sports car that I have become a proud owner of. Thank you Safford...Thanks to all the above folks I have mentioned as well as all of the "behind the scenes" associates that make this possible for a customer to be as happy as I am with my new "girl". P.S. The SXT is the "Girl"...My wife is my special Lady...Just thought I'd make the clarification clear.Sincerely, Rick & Sheryl Smalley

durangorm

1 de mar. de 2012

My wife and I had a pleasant experience with Mrs. Darlene in our car buying experience. We spent the entire day deciding on which vehicle would provide the safety, comfort and the most joy for our family. Mrs. Darlene was very patient as we tested, debated and contemplated this very important decision for our family. The only part of your process that we did not care for was the miscommunication between those on the sales floor (Mrs. Darlene) and your finance department (Mr. Scott). However, we are very pleased with our decision to purchase the Dodge Durango. So far the vehicle is an awesome experience. One we enjoy very much. Thanks Mrs. Darlene and Mr. Leo.

gerrycal

29 de feb. de 2012

I would and have recommended this dealership and salesperson based primarily upon the customer services provided by our salesperson, Scott Rader. This is the third automobile we have purchased from Scott and the third we have purchased from Safford Dodge. We are very satisfied at this time with our automobiles and are thinking these will be our last purchases but if we change our mind, we will definitely look up Scott Rader. He has made purchasing a car go from something I dreaded and would often wait in the car until the deal was done to a very pleasant and friendly experience. Scott is like a part of the family. I'm sure we help support him with our automobile purchases. I believe that he is very honest and is committed to helping his customers make the best deal for them and also a good representation for the dealership. I can't say this about other salespersons we have dealt with. When we take our automobiles in for service, we definitely look Scott up to chat with him. My husband saw the 2011 Dodge Dakota truck on Thursday, talked with Scott, and we were back to make the purchase on Friday. Thank you, Scott, we love the Dodge Dakota as I love my Chrysler 200 Convertible. We'll see you in about 3000 miles.

cbolts3

29 de feb. de 2012

The service at Safford is the best I have ever experienced at a dealership. They are kind, curtious and quick. I recommend Safford to everybode!

elrucker

28 de feb. de 2012

Jerry Silsley was an excellent representative for Safford, listening to us well and searching for a car that best met our needs. We were very impressed with his efforts as well as our resulting purchase. Jerry made relinquishing Louisa's favorite all time car (a Town and County van) not only plausable, but a plus when he helped us find the new one!Gil Brown followed up on Jerry's good work when he handled the few minor concerns we had with our newly purchased Dodge Grand Caravan. He, too, was helpful, personable, and very competent. Both he and Jerry mada dealing with Safford a pleasure and we have been telling many folks of our excellent experience.Warmly,Louisa and Eldon Rucker

kiddja08

24 de feb. de 2012

It was great to meet Scott Rader and I am appreciative of his work in getting this deal done. I have purchased five cars in my life and this is easily the best experience yet. Not pushy or stand offish. Ran into other folks and they seemed to be cut from the same cloth, however the only one I negotiated with was Scott. There is a reason that the term salesman is missing from this review. Thoroughly impressed with the whole operation.

WinterzPoet

24 de feb. de 2012

Working with Safford of Fredericksburg is a wonderful experience, with a comfortable environment and people who make sure the job is done correctly the first time.

scottborsky

13 de feb. de 2012

I found my car on line, and after the comfort level I had with Jerry, took a train from Philadelphia to Fredericksburg, VA (where Jerry picked me up)to purchase my 2012 Jeep Wrangler. It was a great experience and I only wish they were closer so I could have their friendly staff service my car as well.Thank you Jerry!Scott , Philly, PA

willhill

12 de feb. de 2012

I had a great exprience during my most recent visit to Safford Dodge. I initinally went to Safford dodge to see a car I saw online that i was interested in. Not long after I got out my car, I was greeted by one of the mechanics or service tech who just happen to be walking across the lot to their other buliding. He immediately asked me if I needed help, I told him I did, and he immeditely went to get one of their sales professionals. Shortly After I was greeted by Scott Rader, I advised him of my reason for my visit and he immediately set out to find the vehicle I saw online. However, during our search for that vechile, I happen to see another vehicle that I liked even better and wanted more info on. Scott advised that that vehicle just arrived and he would get me all the details on it. Scott went out of his was to speak to the service manager, who was also very helpful and was able to give a brief description of the vehicle and within minutes Scott had pull the vehicle into the garage and allowed my Wife and I to take a closer look at. Needless to say I purchase the vehicle and I'm extremely happy with it. Thanks

Jim Hinebaugh

11 de feb. de 2012

I began looking for a new truck a few weeks ago to replace my 2005 Nissan Titan. I considered purchasing a new 2012 Chevy 2500 HD. After researching and comparing the Chevy, Ford, Nissan, and of course Dodge, I was surprised how much power and towing capacity I could get from the RAM 1500. I have to say I was pretty set on purchasing the 2500 HD. That being said, my wife and I went and test drove the 2500 HD. We liked the truck, but when we started negotiating with the dealer they were more into reducing the features in the truck than trying to work with us on what we thought was a reasonable price for our trade. So, we headed to a Dodge dealership near our house. The sales representative showed us the RAM 1500 Laramie Longhorn. We took the truck out on a test drive. It was night and day. The overall looks inside and out, comfort, features, performance, and overall quality. Needless to say we were hooked. The dealership was very professional and respectful but we could not reach a deal. After now being almost driven to find the truck that could fill my now over urging desire to own the RAM 1500, I began to do what every good American does, I went to Google for the answer. I searched for dealers within 100 miles that had the RAM 1500 Longhorn (white) that I now needed. I spoke to Troy on the phone explained what I was interested in; he assured me that we could come to a mutual agreement. This was on a Sunday (Super Bowl Sunday), so I had priorities. I had to go take care of three horses, get from Southern Maryland to Fredericksburg VA and be back in time for the game. My wife and I drove up to Fredericksburg, arriving there about 3:30. Troy had the truck waiting for us. He immediately met us; we did the official introductions and signed a couple doc's. He had us in the truck for a test drive within 15 minutes. We came back and the lady behind us (sorry I can't remember her name, she was awesome though) worked feverishly with the used car department to get us a deal on our 2005 Titan, and then Troy worked with Terry on the financing end of the deal. The entire experience was very good for my wife and I. The three folks we worked with were exceptional and made it fun to purchase the new truck. We truly thank them all for their efforts. I did contact the Chevrolet Dealer and cautioned him that if he wanted to sell Chevy trucks, make sure potential clients do not test drive the RAM 1500 first. You will not get them back R, Jim and Gay Hinebaugh

Suzanne Greer

8 de feb. de 2012

Safford of Fredericksburg - Beverly was very helpful and delivered the car directly to my home. All the paperwork was done very quickly and we appreciated her professionalism.

lmogle

8 de feb. de 2012

Both Troy and Joanie were extremely helpful. They were adamant about getting us the vehicle was wanted. They took the time to get to know us better and were friendly the entire time. By the time we left we felt like part of the Jeep family. We will be recommending their services to our friends.

haloreach4

4 de feb. de 2012

I have bought 2 cars from Jerry so far and really love my new car. He knows how find the best car for you and your sitation. I comute up north and needed something good on gas. I had my I on a v8 for the power and Jerry talked me into getting a v6 with way better gas milleage. That V8 would have got me introuble with all that power and drained my bank account. Thanks Jerry I love my Chrysler 300 Limited.

cmjs

3 de feb. de 2012

I recently bought a Chrysler 300 from Jerry Silsley. He was very friendly, helpful and professional. I was able to get exactly the vehicle I wanted with the down payment and payment I was looking for. I have been rebuilding my credit for some time and Jerry was very patient with me and explained all the forms so I understood the entire process. He was reccommended to me by a friend and was great! I was able to take my car home that evening and would recommend Safford of Fredericksburg to everyone.

bethf1951

1 de feb. de 2012

My husband and I just bought our 2nd vehicle from Safford of Fredericksburg. We bought our 2011 Nitro in November of 2011 and in January we purchased a 2008 Dodge Ram. Both times went amazingly smooth and both times we dealt with Al, Joan and Carl. I simply cannot say enough good things about this trio. I never had a question that wasn't immediately answered, I never had a doubt that wasn't immediately reassured. I recommend Safford, and Al Allee to everyone who asks about my new car!!

rollover19

30 de ene. de 2012

I came in with a 2006 Scion XA, looking to trade it in on another used vehicle. Orlando Vega, being the best car salesman I have ever dealt with, we test drove a few used vehicles, he ran some numbers we talked things over and decided I would be better off with a new vehicle. I was thrilled to hear this news, because I thought I would not be able to get a new vehicle with my credit, goes to show how wrong I was. I am now the new owner of a 2012 Chrysler 200, thank you Orlando, and the rest of the staff for such a wonderful, non-stressful, buying experiance!!!!

catm1515

30 de ene. de 2012

Thank you Safford for taking such good care of us! A quick summary: I purchased a used car from Safford about 8 months ago and couldn't be more thrilled. Also, over the past 2 weeks, my family has purchased 2 new vehicles from Safford and their experience was top notch as well. The quality of service and customer care that Safford provides is unbeatable. On behalf of my entire family, thank you for taking such good care of us!

evoiron

29 de ene. de 2012

Saw a truck online I was interested in. Gave these folks a call and talked with Jeff, the sales manager. He offered me a great deal on the phone and a fantastic price on my used truck site unseen. The truck I was interested in was more than I expected. A 2008 Dodge Ram that looked absolutely new with very low miles. Scott Rader was my sales professional and he was great. No pressure, answered all my questions and I was out the door in no time. Brought my trade in truck the next day. Scott stopped what he was doing and took care of the paperwork right away. Start to finish, this was the best experience I've ever had buying a vehicle from a dealer. I will strongly recommend these good people to all my friends.

davismed

29 de ene. de 2012

When arriving at the dealership we had our mind set to make a purchase - when we were introduced to Benjamin Clarke he saw that we got into the right car with the right option for our needs. He never tried to push higher priced cars - he looked out for us and got us the best deal possible. He was quick - accurate - helpful and all and all was a great sales person. Benjamin and all the staff we dealt with were very helpful in getting the deal made and us out of the door in a reasonable amount of time. We have purchased many auto's from Safford Dodge and this was by far the most pleasant experience. It was refreshing to go into this deal knowing we did not have the best deal to trade up but after everyone involved taking the time to crunch numbers and see that the sale was a sucess for all parties involved - Mr. & Mrs Davis drove away in a 2011 Chrysler 200 - very satisfied! Hat's off to Safford Dodge of Fredericksburg and most thankful for the sales service of Mr. Benjamin Clarke and managers.

carolndave

27 de ene. de 2012

I just bought a preowned 2008 Dodge ram 1500 from ( Beverley Riley ) and wanted to let you guys know that I was very happy with her professionalism and I made her work her but off to get the payments I needed but she came through with flying colors and my wife and I will be back soon because she wants to trade her car for a newer one in a few months and we really would like to deal with Beverly again. Also The finance guy was very fast and efficient at getting through the paper work because we was in a hurry (had to be somewhere else) which they knew. So just wanted to let you know it was a very good experience for us...Thanks AgainDavid and Carolyn Brubeck

kallen2

24 de ene. de 2012

We stopped by just to look at the used vehicles when we spotted a 2008 Mercedes on your lot. Scott came out to greet us. We chatted for a few minutes and immediately felt comfortable with him. There was no pressure at all from him to make a sale. He made purchasing the car a comfortable experience. KUDOS to him for being a great sales associate!!The Allen's Sumerduck

uh60safety

24 de ene. de 2012

Orlando was very gracious from beginning to end. He met me at the dealership on time and even though he was already assisting another customer he attended to me while I waited. He listened to my concerns about price and did not push me to try to get a vehicle above my budget. In fact he worked diligently to get me the car I wanted at a price that met my budget. He succeeded in glorious fashion and I drove away with a car I never thought I'd own. Well played my friend, well played! I would highly recommend the terrific staff at Safford C/J/D of Fredericksburg, VA and will recommend them to my friends. Thanks guys, best car buying experience of my life!!

jncorm

22 de ene. de 2012

All I can say is that the staff of Safford Dodge is amazing. They are professional, courteous, and truly aim to please the customer. From meet and greet, sales to finance, and paying the closest attention to every minute detail imaginable, this was truly the best vehicle purchasing experience ever for me. I wholeheartedly recommend this establishment to anyone who is seriously thinking of buying a vehicle (or two!. Despite the economic "hard times" we are facing as a Nation, Safford reaffirmed my personal notion of buying American and investing in our future. Thank you.

CSR

20 de ene. de 2012

Highly recommended this dealership. They had the best price within the 200 mike area, purchasing process was made easy. Dealer went the extra mile to locate our options we requested. Overall a good experience.

covrags

14 de ene. de 2012

We have bought a total of four vehicles (three jeeps and a 2012 Dodge Ram) from this dealership. Chris Glitzos was our sales person on each one. He is a fantastic salesman because he is honest, sincere, and professional. He is knowledgeable of the products and allowed us to look around and decide what vehicle was right for us. No pushy sales tactics or gimmicks either, which is what makes him a great asset to Safford. All the employees at Safford provide great customer service and make us feel like we are part of the Safford Family. Even the service department, especially Jay and Gill, go above and beyond to make our vehicle's right if there is an issue. The minute we pull the vehicle into the service area or call direct they are there ready to help in any way they can and keep us informed of the status. We drive away knowing our vehicle was serviced with the utmost care and concern. The honesty, caring, professionalism, exceptional customer service, and going above and beyond the expected is what keeps my family coming back to Safford. We will not go to any other dealer. Thank you Safford for everything you do.

Robin Sutton

13 de ene. de 2012

We've bought three cars from Safford over the years, so when an elderly friend of the family needed a car I went to Safford Dodge. This gentleman had very limited funds but needed a dependable car to get to and from work. I found a car that would be suitable on the internet but it was at Safford's Warrenton dealership. After speaking with Jerry Silsley and explaining our friend's situation he worked with me to work out a price our friend could afford and he had the car brought to Fredericksburg. The car was perfect for our friend and the buying process was hassle-free. We will continue to recommend Safford of Fredericksburg to friends and family and we will also recommend that they deal with Jerry Silsley.

cdmn

11 de ene. de 2012

We searched high and low for a quality, late-model, used truck. Price and quality of inventory brought us to Safford. The people made it enjoyable. We trekked all the way from Maryland to make our purchase. It began with an over-the-phone deal to secure the truck with the sales manager Dwayne. His pricing was good and the negotiation made it better.When we arrived, the truck was exactly as described and pictured on their website. The very humorous Jerry met us at the door and the sale happened *fast*. We were even pleasantly surprised when their finance manager, Rick, beat the rate of our bank with which we have a 15-year relationship. It was ready for us to drive in less than 2 hours.For me, I care about how a dealership treats my wife. The courteous staff opened every door for her and addressed her as the equal that she is in the transaction. I have bought several vehicles in my lifetime. This experience ranks amongst the best, thanks to the excellent staff of Fredericksburg Safford. Good luck Dwayne, Jerry, and Rick. Have a prosperous 2012.

jahernandez11

10 de ene. de 2012

This was our first vehicle purchase at a dealership and everything went very well. Everyone did a great job in addressing all of our concerns regarding the vehicle and its price. Everyone was very friendly and maintained a positive atmosphere. Beverly was very patient and did a great job in maintaining her composure during our tough negotiation. I would definitely recommend this dealership and will consider it when deciding on a separate purchase in the future.

Aniel

5 de ene. de 2012

I bought a 2012 Jeep Wrangler Sahara in October of 2012. Had quite a few problems with the vehicle actually, so much so that Safford offered to make me a great deal on a 2012 Durango Crew AWD and take the Jeep back on trade.The problems with the vehicle are not a reflection on this dealership, in fact they went over and above my expectations to try and make things right on the Jeep, in the end I was much happier with the Durango and highly recommend it to anyone. The service department provided timely, complete and courteous service every time.Chris Glitzos was very helpful and knowledgeable on the products and NOT TOO PUSHY which is something that I appreciate.The owner of the dealership (Jim Bathurst) got involved personally in the Jeep issues and offered a workable solution in the way of the 2012 Durango. He listened to my issues and also worked over Chrysler Customer Care to bring about a solution.So in summary Safford Chrysler Jeep stood behind their products and thier customer. The owner got involved and that is something you rarely see these days.I was so impressed that I bought my 3rd vehicle in 3 months just today.

vpmichael

5 de ene. de 2012

The staff at this dealership was very nice and friendly in helping me select my vehicle. i would definetely recommend this dealership to another individual.

ttjs95

1 de ene. de 2012

Everyone we talked to was very professional and nice. Scott Rader was our sales person and he was great. Good selection of vehicles. I will definitely recommend Safford to my friends. Thank you!Robert

tiffany.bayar

1 de ene. de 2012

Chris helped us out from the moment we got out of our car, asking politely if we were looking for anything specific. Even when we told him we were just truck browsing and that we were looking at different dealerships-nissan, toyota- he didn't get an attitude or put them down. He just asked if there were any type of features we were looking for. We had no pressure from him and he was completely honest with us the whole time, never trying to sell us anything that we couldn't afford or even looking at anything we could afford. We found the perfect new 2012 dodge ram. Even when we were on the fence about prices he haggled them down to fit our needs. I can't express how amazed we were that he hadn't tried to sell us something 'bigger and better' or that he didn't turn his nose up at as when we mentioned we were just comparing cars. Chris took his time to work with us one and one and never once suggested anything negative. The paper work was very easy, including finances. Never have I had such an easy time buying a car. Thanks Safford for all your help in finding us and our new baby a great vehicle.

shirlpett

29 de dic. de 2011

This was the best experience I have ever had with a car lot. I realy did not think I would get approved or they would take my trade in, but Scott kept telling not to give up. He and the fianace office worked hard for 2 days to get me a deal and approved. THis made my new year start off wonderful. Great service, very professional, friendly and cares about thier customers. Really went out of their way to help me out and I love my new SUV, first new car ever. I would greatly recommend this deal to any one and everyone.

nutradoc

29 de dic. de 2011

I have had great service and help from the Service Dept. This led me to purchase a new Jeep Grand Cherokee Overland Summit in July, and now a new Chrysler 300 SRT-8.Chris Glitzos was a great sales person, and helped me with the sale, options and working a great price. The service dept. specifically Jeff Smith and Robert Stark (I believe) were also very good both technically and customer service-wise. I would certainly recommend this dealership...

pickfam

28 de dic. de 2011

I had such a great time purchasing my 2012 Jeep Grand Cherokee in large part to the wonderful staff. In particular Scott Rader & Joan Bays treated me like family, probably better! It was a very difficult decision to purchase a new vehicle during the holiday season and they understood all of my concerns. They never pressured me into making a fast dicision and listened to me at every turn. Simply put, I actually looked forward to visiting the dealership because of the friendly atmosphere. I would highly recommend Joan and Scott to all my friends. If you are looking for a new or used car, look no further.Ken & Mady

becdew

28 de dic. de 2011

We have been dealing with Safford Dodge for many years now. I think this is the 6th vehicle we have bought from them. Our sales person, Jerry, was not only courteous and friendly but also somewhat entertaining. He was wonderful at finding us just the right truck at just the right price. He kept us well in the loop on what was being done to the truck and how long it would take. He did not pressure us in any way and allowed us to make our own decisions freely. Leo is the person who has kept us coming back so many times. Even though he takes care of the new car section and we are not in the market for a new vehicle he still makes it a point to come out and say hello and see to it that we are being treated right. I would reccommend Safford Dodge to anyone in the market for a new or used vehicle. Just stop in and ask for Jerry. I'm sure you'll be greeted with a smile.

assaidca

24 de dic. de 2011

Very good price after friendly negotiation. Very clean car, and was as advertised on autotrader.com. Friendly staff, and Jerry was easy to work with.

jstanfi1

23 de dic. de 2011

I really can't say enough great things about this dealership, especially sales professional Jeff McCallum. We purchased a used 2008 Buick Enclave from over 600 miles away, sight unseen, but felt very confident based on the interactions we'd had with the staff. When it arrived from the shipping company, the vehicle was as nice or better than advertised, and the dealership has gone to great lengths to help us address a couple minor things like a missing key. Would be happy to business again, even from four states away!

AStandback

22 de dic. de 2011

Darlene was very personable. Pretty straight-forward. Would definitely seek out if I were in the market again. I look forward to continued relationship with my sales-person.

RituKris

21 de dic. de 2011

I have been to other dealers in the past couple of weeks,but working with the "Safford" team was indeed an experience in itself.Loved the way they dealt with us,giving us a comfort zone and providing us with the best of service.

dridge

21 de dic. de 2011

If you would have told my wife and I that we would have traded our 2 year old Caravan in on a new one ,we would have never believed it. We received a letter in the mail asking us to stop in because they believed they could put us in a new one for the same monthly payment or less.(yeh right we thought ,just another come on). Were we ever wrong. After just walking in the door we were surprised at how quickly the General manager Leo, Joan Bays and Ricky Payne went to work on our assignment of working us a deal. They all worked at a feverish pace to accomplish the unimaginable. By the time it was all said and done, after just a short time we were driving out in a brand new Dodge Caravan. We actually were made to feel so comfortable and at home , that we actually kind of hated to leave. Ricky Paynes performance was unparalelled as a salesman. Whether it was Ricky running,(thats right I said running) through the many lots to drive another van up to the showroom for us to see.(and he had to bring quite a few in for our inspection. Ricky took great care to explain every little detail to us to make sure we understood, both the ins and outs of the deal,as well as the more technical aspects of Bluetooth Technology.(we are a couple of retired folks that thought bluetooth was stains on someones teeth).Ricky had his hands full, but was more than up to the challenge. I'm sure if wasn't for the painstaking work of Ricky and Joan we would have never bought a new van. The dealership is to be highly commended for its fantastic Sales staff that genuinely are concerned about their customers welfare. Thank you very much for a very comfortable shopping experience. Dennis C.Ridgeway

theuhlfamily

19 de dic. de 2011

Second used car buy in 15 months, this time it was very pleasant, as the sales man was very focussed on our needs and wishes. Offer was ok, became good after some more talks. Got a letter to swap cars with no money down or extra money for the loan. An hour later arrived at the dealership. Done deal after 2hrs. Traded in our 2005 gas gazzler for a 2010 family car for no extra money as promised. Great people at Safford ! Thanks !

ale62691

17 de dic. de 2011

Every time I go into the dealership Troy and Leo are super friendly and so is everyone else. They always work with you to make the customer satisfied and to get you the best deal on a quality vehicle. Any questions that I may have they answer it for me and if they do not know the answer off hand they will promptly find it for me. Thanks guys!

Brian J. Rooney

16 de dic. de 2011

I went into the Safford Dodge of Fredricksburg showroom today not expecting to buy a new Ram truck. I had been doing a little comparesing shopping with the newer model Ford F-150's and Toyota Tundra's. Needless to say I was very impressed with the quality of the new Ram's. My salesperson Benjamin Clarke answered all my questions, and erased any doubts I may of had about why I should purchase a Dodge product. Benjamin and the rest of the staff made the deal painless and hassel free. I left the dealership satisfied with my new Ram, and was very pleased with the buying experience. I would highly recommend anyone to talk to Benjamin Clarke and the rest of the staff at Safford Dodge of Fredericksburg for your next car purchase. I don't think you'll be disappointed.

agdowns

13 de dic. de 2011

Ben was very professional and made me feel very comfortable. The dealship honored my usaa auto circle certificate and I got a great price for my 2012 T&C Touring L. I wasn't pressured into anything and they very patient with me. All of the staff member I worked with did the best possible job that I would have expected them to do. He found exactly what I wanted and answered all of my questions without hesitation. He was up front and honest with me. He even came in on his off time to spend several hours getting me what I wanted and what was best for me. I would recommend this dealership to anyone who is looking to purchase a new or used vehicle.

bethf1951

12 de dic. de 2011

My husband and I went into Safford looking for a 4x4 vehicle. We were instantly greeted by Al, who never left our side - even down to the final wave bye as we drove off in our brand new Dodge Nitro. Al was so understanding, even smiled through my multiple vehicle idea changes. I wasn't feeling well that day, so my head wasn't 100% clear on what I wanted. I couldn't breathe and talk at the same time, but he understood. Even offered me cough drops and DayQuil! He became family at that point! Joan was super sweet, kept us up to date on every conversation Carl was having with the lenders. Carl faught for us, tooth and nail, to get us approved. He promised he would get it done, and he kept that promise. I would recommend this dealership to anyone, and I have many times! I have given this dealership a 5 out of 5 rating because they honestly deserve it!! I usually cringe at the thought of "car sales" - but not anymore....not with Safford!!

wyoming

10 de dic. de 2011

I had a great experience with my salesman Gary Southall. He took the time to answer my endless list of questions and was patient as I made my decision. The entire staff was helpful and help put me in a New Ram 3500 at a great price!Thanks

KatieRyanHayes

9 de dic. de 2011

We have used Safford of Fredericksburg before, and also worked with Joan Bays, we have been consistently happy with our experience each time we purchased from this dealer. This time we were also lucky to have Ricky Payne Jr. as our sales consultant, we are thrilled with him and all the extra time and energy he put into us, he went above and beyond. Also the staff stayed late for us without making us feel bad about keeping them! We will be back and hopefully will be able to work with all the same staff! Thank you to Joan and Ricky!!

kml2700

6 de dic. de 2011

Tom Chore was a very exceptional dealer! He was very knowledgeable about the car and its condition. He never made us feel pressured into the sale and made sure that we were comfortable with what we were buying. I would definitely recommend this dealer! Every employee we dealt with was excellent!

GeneBru

2 de dic. de 2011

I'd like to express my sincere gratitude for the professionalism and commitment to service by Chris Glitzos. I went to the dealership a couple of weeks prior to the purchase and informed Chris I was looking to lease a vehicle for my business. Chris provided all the information that I needed so there was no back and forth regarding document production at the time of sale. This saved me valuable time and I was able to complete the transaction quickly, effectively and efficiently. The entire sales team was committed to making sure my time was well spent and eveything went very smoothly. If you're looking for a great sales team this is the place to go. The car is great too!

CherSocha

1 de dic. de 2011

Everyone was awesome!!! This is the second vehicle we purchased from Safford and would highly recommend them. Larry was our salesman for both purchases and we were very pleased.

Bonita Davis

22 de nov. de 2011

Mr. Rader was professional and communicated very well during my vehicle purchase. The process was favorably fast and smooth. Thanks for great customer friendly service!

fcrowson

20 de nov. de 2011

I was looking for a 2012 Dodge RAM 1500 with specific features to replace a 2007 RAM that was totaled. We visited two other Dodge dealerships in northern Virginia before going to Safford in Fredericksburg. Our Salesman was extremely helpful and very knowledgeable of all RAMs available on the sales lot. He was courteous the entire time and showed us only the vehicles with the features I was looking for in a new vehicle. I felt no pressure to buy any one vehicle at any time. The Manager was very friendly and courteous and gave us an outstanding deal on the vehicle we chose and was extremely efficient in working our financing needs. The Finance Officer took only a few moments in explaining all of the typical "paperwork" associated with a sale and, again, there was no pressure to buy all of the "service options". We bought only those we wanted. At NO TIME were my wife and I pressured for sales, trade-offs, special deals, etc. Shopping and buying a new vehicle at Safford Dodge of Fredericksburg, VA was very pleasant the entire time and all personnel performed in a highly professional and outstanding manner. My wife and I would highly recommend Safford Dodge of Fredericksburg to ANYONE looking for a new vehicle in the best price range in northern Virginia with the features desired. A big BRAVO ZULU to the staff at Safford Dodge of Fredericksburg.

nmellott

18 de nov. de 2011

awesome dealer that was willing to work to give the most competitive price. matched the usaa car buying service price and went above and beyond to accomodate every request. absolutely worth the nearly 2 hour drive to get my 2012 grand cherokee! from the sales staff to the sales manager and including the finance guy, a pleasure to work with. a professional team dedicated to a great car buying experience. would recommend them to anyone!

torquehouse

17 de nov. de 2011

I made an online inquiry about a vehicle, and Larry Lewis called me to answer my questions and to provide additional information. Larry suggested that I visit the dealership, so I caught the train for the 70 mile trip to Fredericksburg. I arrived at the station and Larry picked me up and drove me to the dealership. During the ride, Larry discussed the current inventory and highlighted the vehicles he thought would meet my needs. I was impressed with his knowledge, and the fact that he had driven across town to meet me and get me to the dealership! Upon arrival, the staff invited me to review the inventory, and take a test drive. In less than two hours, I was on way way home with my new truck! Larry and the sales staff worked quickly and efficiently to get my financing and insurance in place so I could drive home that evening with no worries. Even though it was a rainy day, my truck was perfectly detailed and prepared before it was delivered to me. The Sales Manager even had the staff fuel up the truck for my long ride home! Larry called me the next day to make sure that the ride home went well and to make sure that my expectations had been met. Everyone at Safford of Fredericksburg helped to make my buying experience a pleasant one. My sincere thanks to the entire staff.

jimandranda

16 de nov. de 2011

We had been evaluating/driving minivans for 2 months. Ricky Payne had more product knowledge than any other dealership salesman encountered at all 4 brands investigated. We bought exactly what we wanted and at a price beneficial to both parties. Safford thereby eliminated 2011 inventory and we bought an upgraded 2011 Town and Country at a very good price compared to an equivalent 2012 model. The Chrysler T&C minivan had the best ride, quietness, and seat-conversion-to-open-space mechanism of all other brands tested. Too bad more people don't look at the "new" Chrysler products. We have been GM buyers for 25 years.

mooreklm

16 de nov. de 2011

We purchased a 2010 FX35 from Tim in August 2011. The price on the car was good. This was a One owner with a carfax. We were coming from North Carolina so basically we were buying the car unseen except for pictures on web. I asked Tim, the sales person to be my eyes. Do you see any dents or problems that I should know about before we make this long drive? His reply was let me go look and I will call you back. Keep in mind we had a 3 hour drive. After about 15 minutes he called back and said there are no dents. OK we will leave work around 5:00 and we should be there around 8:00. No problem we will have all of the paperwork ready for you. This was around lunch time when we made the deal. When we arrived all of the paperwork was ready, but they were still cleaning the car. A light bulb should have gone off when the car was not ready to be looked at. We waited probably 30-45 minutes, before we could see the car. Took it for a quick test drive. Keep in mind it was now dark outside. First thing Tim showed us was the trunk. Did not think too much about that at the time. However, it now makes sense since the antennae was missing. We did not see any problems and purchased the car. As we were driving 3 hours home we could not pick up a radio station. Keep in mind this is a $37,000 car. My 2002 Honda with 200,000 miles on it has a working radio, cd, and dvd player. I thought well I'll deal with it when we get home. Next day I looked and there was NO antennae. We went to a local radio car dealer and he said he could fix for $300 so I called Tim and ask him to pay for this. He said no worries take it to the Infiniti dealership and it will be covered under the warranty. Keep in mind the closest infiniti dealer is an hour away. However, we went. Of course it was not covered under the waranty. Once again I called Tim he checked with the manager and he said go ahead and get it fixed and we will pay for it. So we called the dealership and set up time to get it fixed. Now from that quick conversation who do you think he was wanting to fix the car. Of course we ASSUMED he wanted the infiniti dealership to fix it. But we all know what ASSUMED stands for. The infiniti dealership cost $500.00. So When I faxed the invoice to Tim so that I could get reimbursed he said you said it was going to cost $300. Yes I did before you told us to go to the infiniti dealership. So we see how that went and of course I was out $200. Three weeks later we washed the car and guess what there were A LOT!!!! of dents on the passenger side that had been somehow covered up. One looked like a rock the size of a quarter had hit it. We do not drive this car every day and if this had happened while we were driving we would have noticed. We just went to a body shop and had that fixed and now we are out an additional $700 more dollars. I had read other reviews about this dealership from customers who had had bad experiences when buying used cars, but I really did not think that I was going to be one of those customers, because my car was a one owner with a good carfax. Maybe they do a good job with new cars sales, but I would not buy another used car from this dealership. I think they intentionally kept my car in the back so that we would not have the time to inspect it properly. They new we had a long drive home and we were wanting to get out of there quickly. I truly believe they tried to cheat us and I would not recommend this dealership to anyone buying a used car. I hope I don't have to spend anymore money. I've only had the car for 2 months and I've spent $900 so far.

awconrad

14 de nov. de 2011

Al Allee is a great sales person. I would highly recommend him. He took the time to understand my needs and put me in a Jeep that was the perfect fit. Great people, great deal, and most importantly, a great car!

victimofposmen

11 de nov. de 2011

I have been dealing with Rob for years. Always friendly, returns calls and I like the fact that he talks to you and gets to know a little about you and your life. Always a pleasure to deal with. Liked the service that I received with my first car and bought my second through Stafford.

vlbusmcwife

10 de nov. de 2011

Ben made our experience so easy and great that we will definitely be back and recommend the dealership and him to everyone!! Awesome job by everyone all the way around!! This dealership has it totally together!! Drove off the lot with our new Jeep with everything done but the extra protection package we brought. Everyone was spot on with the whole process!!! Thank you for making the auto buying experience so great!!

Voyage4078

10 de nov. de 2011

My family and I came into the dealership to look at the new Dodge Durango. We were lucky enough to deal with Chris who showed us the vehicles and talk us through the differences. On the way in to do a test drive, we saw the Chrysler Town & Country in the showroom. After Chris showed us the many features it had, we decided to test drive and eventually purchase it. I appreciate that he was able to point out a vehicle that suited the needs of our growing family. In addition, he was very kind and patient with our children (ages 1 & 3), even giving them candy corn which was a big hit. Thank you so much to both Safford Dodge (which I've actually purchased my last 3 vehicles from) and especially to Chris for making this such a pleasant experience:)

ray821

6 de nov. de 2011

Had a great experience with Ben and Jeff. Would highly recommend Ben for anyone looking to buy a new or used car. We had a bad experience a week earlier during our first trip to the dealership but Ben did everything he could to make up for it. We love our new car and look forward to talking with Ben on future purchases.

lakertsmith

4 de nov. de 2011

Awesome place. Took our car into trade up and end up getting a new car. It was great. Love the people! Everyone is friendly and goes out of their way. Great place to walk into.

EdwBecker

4 de nov. de 2011

The selection was very good, the staff was friendly, and I could not have been treated better by Al (the sales rep). Everything was explained to my satisfaction and I was able to purchase my new jeep relatively quickly (less than 2 hours from start to finish, including financing). It was well worth the drive from Frederick, MD.

PhillDeutsch

30 de oct. de 2011

Ben was knowledgeable and quick in addressing my needs. His sales manager was likewise helpfull in getting the numbers to work for my situation. The support staff, particularly the finance officer was efficient and pleasant to work with. In about an hour I drove off in my new automobile and did not have to do any additional work to follow up on things such as license plate transfer.I would highly reccomend this dealership to friends and family.Phill Deutsch

cindylynn

29 de oct. de 2011

We were made to feel very welcome. There was no pressure or "hovering" over us. We were asked what we were interested in and not pushed into anything more. We were treated like customers, called by name, and were given individual attention by both Mr. Allee and Mr. Joseph. They worked with us to meet our needs. We were so pleased when we left! We even got a follow up call from Mr. Allee the next day to make sure we were satisfied. We would highly recommend that others go to Safford of Fredericksburg to purchase a car.

Fred smith

27 de oct. de 2011

This is my second jeep I bought from this dealership. Ben sold me the first one and worked with us to purchase this new one. The wfe really drives the jeep and I get to do so, when ever I can get my hands on it :) . I have been going back to this dealership because of Leo N. Who has always worked wit me in getting what I liked. Ben has always greater me as a friend and gone out of his way to help me purchase a car.In the past years I have bought other vans and cars through this dealership and have always been given great service. I also recommend this dealership with my coworkers and mention Ben and Leo. I rate this dealership and personnel top notch and plan to purchase a town and country van possibly next year for a trip across the states.

crenshawfixit

26 de oct. de 2011

good service and friendly employees. troy and jeff wore the beast and worked hard for me. i will go back to by a new car

ALPHAMALEMARINE

26 de oct. de 2011

I've buying vehiceles for decades. This organization rates in the top 10% of all dealships I've worked with. No BS. SUPER experience! GPM

jerry8362

25 de oct. de 2011

Just let me say, that this dealership has all their ducks in a row. We arrived at this dealer at 1:30 pm and by 4:00 pm we had met Ben, taken 2 different trucks for a test drive, made the deal that we were happy with. selected our other add on , gone through the financing process and in our truck on our way home. This is the way to buy a vehicle. Thanks to Benjamin and Safford for all your assistance. Jerry& Christy williams Great buying experience!

veryfrustrated111

25 de oct. de 2011

Sales people in Used are nice and good. Service people at this dealership are some of the worst anywhere. They regularly change what they tell you. Then they delete items and discriptions from thier computer system so that when you go back for an issue that they did not actually fix, they claim it was not told to them. Then they will break items on your cehicle and claim it was like that before you came in. Make sure if you have to use their service that you photograph every part of your car from, both outside and inside. Then when you go in and tell them you were in before for the same issue they will call you a lier to your face, and charge you again for the same issue. If you can get to another Chrysler Jeep Dodge dealership for service, highly recommended that you do.The customer service of rudeness came from the bottom to the management. If you ask any specific questions, and know specificly what your issue is and the needed fix and do not treat them like they are the "gods" of all knowledge and you know nothing, they will treat you like dirt and be angree that you would dare tell them about your car. Quality of work covers the fact that have been in for the same issue multiple times, being repeaditly charges and the issue still presists. Then they have damaged the vehicle more then once and claimed it was damage before it was brought in, that it was not for the car had been carefully looked at before bringing it in, then told was lying when confronted them with this information.One person in service was atleast courtious so gave a 2 here but the rest have been nothing but rude. Then the management supports the rudeness and lack of professionalism and does not strive for their people to provide quality work.The only reason price is ok is that some of it was covered by insurance otherwise they have higher prices.Had to start coming to this dealership because the other one in the area was closed down. Bought a great vehicle, but the service has ruined the joy of owning the vehicle and would by another Chrysler Jeep Dodge if it was not for the horrible service provided.

rjcfab

17 de oct. de 2011

Great service, very friendly, no pressure. Chris knows the product well. My first oil change went well; good service hours, reasonable rates. I felt I was given a good deal and have enjoyed every minute I've driven my new vehicle. I think the new Chryslers have been well designed and I have faith that I will get great service out of my new car.

priest74

16 de oct. de 2011

Great "bottom line" price on a new 2011 Chrysler 300 LTD. Optional programs were all offered but no "hard sale" to buy. Thank you! The salesman even provided us a sandwich when it was apparent we'd missed lunch to get to the dealership. We were in and out in 3 1/2 hours, which I thought was fast considering we took a good long test drive, our trade-in had to be assessed, financing arranged, and the car prepped for delivery.

Nichols_Family

14 de oct. de 2011

This has been the best experience buying a new car. The staff at Safford Dodge at Fredericksburg were friendly and efficient, especially our salesman Troy. We were in looking at a new truck 6 months prior and Troy remembered us. Troy went above and beyond and got us the exact truck we wanted and at a great price. He is a true professional and great person. We will be back in the future to purchase from Troy and Safford again!

jepowell

13 de oct. de 2011

I came to the dealership to look at a low-mileage used Chrsyler Mini Van. The 2011 vehicle I was interested in was sold but Troy showed us a new 2011 vehicle as well as another used vehicle (2010). The 2010 vehicle had most of the items that was on the 2011 and we test drove that vehicle. Troy was very accomodating and friendly to us. He provided excellent service to us. We purchased the 2010 vehicle.

Boops Avenger 2012

10 de oct. de 2011

On Oct. 2nd 2011 I took my 2007 Dodge Ram into Safford Dodge of Fredericksburg for an oil change, and left with a brand new 2012 Dodge Avenger SXT plus and it was all due to the great service I got from everybody there. It started in service. I saw a sign that said I could get a free appraisal, I said since I'm waiting for my truck, why not. I was then taken to my friend Chris Glitzos who treated me like a friend from the begenning to end. I told Chris I didn't think I could get the car and he said "well lets see" after we figured what would be best for me, Chris got thinggs stared. I loved my truck but it was killing me in gas. I slettled on a lovely 2012 Dodge Avenger SXT Plus, Blackberry Pearl in color. Chris and the team went to work from there. A few hours later I had a new car with great gas MPG, aaand payment I could live with. I'm one happy customer. Not once did I feel rushed or puched into something I was not comforable with. Every experience I've had with the folk at Safford Dodge has been great, and that includs when I got my truck from them a few years back. I would recommend Stafford Chrysler Jeep Dodge of Fredericksburg to any and everyone at anytime. Go Stafford Dodge of Fredericksburg!!!!!!!!!!!!!!!.

slusher01

10 de oct. de 2011

Went to Safford of Fredericksburg to have some service on my 2008 Town & Country and to check out the Dodge Durango and Jeep Grand Cherokee's. We talked with Mark Miles in the service area and he personally walked us out to meet Chris Glitzos to talk about our options/needs. Best experience we ever had in looking for and buying a new vehicle. Chris understood our situation and allowed us plenty of time to test drive several vehicles and there was no pressure or sterotypical sales lines or hard sale pressure. The dealer was responsive to our negotiations on both the trade in and sales price. We are very happy with the vehicle and the experience. Highly recommended are both Chris Glitzos in Sales and Mark Miles in Service.

gillson

9 de oct. de 2011

Started going to Safford after the Jeep dealer closed. Was skeptical at first but the service department has been great. I don't feel like I am being charged for extra parts that may or may not be needed. My car needed a new radiator but the water pump and thermostat were both ok. Feel like another dealer would have wanted to put on a new water pump, etc. A++++++++

gerrycal

5 de oct. de 2011

We had purchased a truck from Scott Rader previously and were impressed by his integrity and friendliness. He was at another dealership at the time. When we found out he was with Safford, there was no question when we spotted the Chrysler 200 on the lot that we would want Scott as the sales professional we would work with in purchasing the car. He is a great asset to Safford.