kennyabs

4 de may. de 2016

Bought a new 2016 Dodge Durango. Was helped by Pascal with the test drive and sale. Did the rest over e-mail and feel like a got a great deal. Never felt pressured and the whole process was extremely easy.

Karla

3 de may. de 2016

I loved buying my truck at Safford, Mark Rhein was super nice and patience with me, took the time to explain everything with details since I was a fist time buyer, I will definitely highly recommend this dealer.

Kuebbeler09

26 de abr. de 2016

This was a great dealership with great people! Very pleasant experience! We had three crazy kids with us and they accommodated them with balloons to occupy them! Would recommend this dealership to anyone! Thank you Safford of Warrenton!

ECB1130

25 de abr. de 2016

Wonderful experience. Highly recommend!! From the moment we walked in the door we were in good hands from start to finish. I can't say enough about the knowledge, enthusiasm from everyone that we worked with. We will be returning for many more future vehicles.

Kory L

22 de abr. de 2016

Recently bought a used Ram with a trade-in. Sam was a great guy to work with. Always prefer dealing with nice men/women over the pushy type. The final deal was fair to both sides and I now have a quality truck! Kory L

unhappy1

22 de abr. de 2016

Dwight handed me off to Lori as soon as I got there and left. Lori babysat me while Mike checked out my trade-in and came up with his first of too-many "deals" - a low price for my trade-in and a 6 1/2% loan. I had been explicit in what I would do, but Mike had to play his game, which took several hours. At one point (about an hour after that first, ridiculously high "deal"), he came back with a 5 1/2% offer and said he made some calls to get more out of my trade-in. Well, why didn't he make that call right away? He had to play his game. In retrospect, I should have walked away right then. His last attempt took another hour or so and was 4 1/2% and he dropped some "fees". When I refused that offer he disappeared again for a while. Then he comes back and sits down with a good-old-boy attitude like he's doing me a favor and wants to know why I'm being difficult. I know, I should have walked. Only after I told him his tactics weren't appreciated and that I would just wait and go to my credit union did he finally introduce me to John, the real finance guy. John quickly put a deal on the table that was very close to the original numbers I had requested from Mike. The bottom line is, this dealership played the game that most customers fear. You haggle with a middle man for a couple of hours while they try to wear you down and then bring in the real deal maker. I left in anger because of the time wasted to get the deal I wanted and because I fell into the trap. I now realize I should walked out the door after the first hour. Buying a car can be stressful in it's own right. Consumers shouldn't be treated to old school, time-wasting, beat down treatment when they can get a vehicle at a good price without the games. I will not let that happen to me again.

Bwana Tom

21 de abr. de 2016

I will recommend Safford of Warrenton to everyone. Dwight, Brendan, Rick, Tony, and JC were so friendly and helpful. My truck was built and ready in just 34 days from the day we placed the order! Dwight was most accommodating and patient with all of my questions. All email inquiries were promptly answered. Now I just enjoy my Ram Laramie daily and boast about Safford of Warrenton!

junebug0720

15 de abr. de 2016

My son had totaled his car and was in need of a new one to go to work. He is young and had no credit, my credit was bad due to a family illness. They worked very hard to get him a deal and he was able to drive away in his new Avenger a few days later. Thank you all so much for going above and beyond for us! You have no idea how much that means.

JP

8 de abr. de 2016

Having previously dealt with this team on several personal vehicle purchases, I returned to look into purchasing vehicles for business use. Once budget, vehicle color and option packages were established (which they made surprisingly easy) - this team went out of their way to locate and bring to their location several exactly matching vehicles within 24 hours, which is no small feat! The paperwork (actually, screen work) was prepared ahead of time, was ready upon arrival, and was effortless. They even found an additional incentive (trade association membership) which resulted in a pleasant surprise - a lower price! Overall, Tony, Brendan, JC, Ray and John are a truly professional team that will not waste valuable time while they exhibit great effort and strive to ensure all of your requirements are not only satisfied, but exceeded in every possible way. I cannot speak highly enough about my experience with the Safford team. Without a doubt, and from personal experience - I would highly recommend them for both personal and business use vehicles.

Impressed Customer

8 de abr. de 2016

Having previously dealt with this team on several personal vehicle purchases, I returned to look into purchasing vehicles for business use. Once budget, vehicle color and option packages were established (which they made surprisingly easy) - this team went out of their way to locate and bring to their location several exactly matching vehicles within 24 hours, which is no small feat! The paperwork (actually, screen work) was prepared ahead of time, was ready upon arrival, and was effortless. They even found an additional incentive (trade association membership) which resulted in a pleasant surprise - a lower price!Overall, Tony, Brendan, JC, Ray and John are a truly professional team that will not waste valuable time while they exhibit great effort and strive to ensure all of your requirements are not only satisfied, but exceeded in every possible way. I cannot speak highly enough about my experience with the Safford team. Without a doubt, and from personal experience - I would highly recommend them for both personal and business use vehicles.

Scat Pack Fever

2 de abr. de 2016

Let me start off with...This Dealership has it together. From the salesman all the way up to the GM. I had looked long and hard for a Plum Crazy Scat Pack. Sam Mingle was GREAT from start to finish. G.M. Tony Nardelli stepped in to resolve a issue with the car in a fast manner. John Stapleton in Finance made the deal go smooth...explained all my options and he was the best I have ever had to deal with in Finance. I am very happy to say I'm glad I drove 35 miles out of my way to visit them. Safford of Warrenton is very LUCKY to have this group of guys!

Scat Pack Fever

2 de abr. de 2016

Let me start off with...This Dealership has it together. From the salesman all the way up to the GM. I had looked long and hard for a Plum Crazy Scat Pack. Sam Mingle was GREAT from start to finish. G.M. Tony Nardelli stepped in to resolve a issue with the car in a fast manner. John Stapleton in Finance made the deal go smooth...explained all my options and he was the best I have ever had to deal with in Finance. I am very happy to say I'm glad I drove 35 miles out of my way to visit them. Safford of Warrenton is very LUCKY to have this group of guys!

Jenny Fitzhugh

31 de mar. de 2016

My husband and I have never had such a great experience buying a car!!! Jeff Billak was so great, he did not push us into getting a car. He made us feel very comfortable. Thank you for everything.

arleen

16 de mar. de 2016

We are so excited about our experience with all of you at Safford of Warrenton, that we have already given Sam's name to several of our friends here in Charlottesville! We were impressed with the way you all worked together to give us a smooth car-buying experience, and we now feel like part of the 'family'! ;-)

BCE

8 de mar. de 2016

This was the best buying experience that I have had in years. No pressure from anyone and the manager was more interested in if I was having a good experience than if I was buying a vehicle. I took a few days to make a decision and the salesman never bugged me at all. Very refreshing and not what I am used to. I have been back to the dealer several times since my purchase and I have been impressed with how friendly everyone is and that the manager has greeted me each and every time I have been there. The overall experience was excellent and I would highly recommend this dealership.

hunterw3

7 de mar. de 2016

I called Friday night, Came in Saturday morning and was out before noon! Great people and a great car buying experience. I would recommend Safford Chrystler Jepp Dodge Ram of Warrenton in the future.

Bkozak

24 de feb. de 2016

Sam and the group of people I worked with were great. Made a deal happen I thought was too far off. Would definitely buy from this dealership again!!

gfkam

22 de feb. de 2016

By far my best car buying experience. A+++ Totally relaxed experience. The entire staff is super friendly and well informed on various makes and models. Safford Chrysler Jeep Dodge Ram of Warrenton rocks! What a refreshing experience. I am so glad I went 30 miles out of my way to buy my Jeep for Safford. I live in northern Fairfax ( Great Falls ). The one hour ride was so well worth it. My super sales consultant, Lori Hertig took care of me. During the last snow storm a F250 pickup truck spun out of control and destroyed my custom ordered Jeep Grand Cherokee. I contacted a dozen Jeep dealers around me ( around Tysons Corner and Fairfax ) to see if they had a replacement. The only dealer / person who responded back to me with real matches was Lori Hertig of Safford Warrenton. She is a super knowledgeable and friendly sales consultant. She listens carefully, and came back with precise information. Within a 24 hour period, Lori found me several choices. Moreover, the prices were simple to understand, upfront, and competitive. Within a day Lori Hertig and John Stapleton ( Dir. of Finance ) had me back in a beautiful 2015 Jeep Grand Cherokee Overland, V8 Hemi, off-road package. Pretty much identical match to my previous car. The other dealers told me I would have to wait 8 to 10 weeks to order that configuration.Safford has the best inventory. Cars galore.I've worked in both big fortune 500 companies, small startups, and consulted to businesses. Safford Chrysler Jeep Dodge Ram is a model of what a dealerships should be. Aside from the totally modern aesthetics, friendly and knowledgable staff, clean facilities, and enormous inventory, they have clearly addressed all those negative experiences and "vibes" we all have when dealing with the legacy model. Safford is more like Carmax or other innovative dealerships who are redefining the car buying experience. Even the paperwork is all electronic. Once we finalized our choice of vehicle, the transaction itself took about one hour. We were in and out. Very professional, knowledgable, friendly, and low key. Totally in tune with what customers are yearning from dealerships.My thanks to Lori Hertig, John Stapleton, Tony Nardelli, and Brendon. Oh, and John's beautiful red lab :-)

bguilfoy

16 de feb. de 2016

I was searching for vehicles through USAA and when I clicked submit on the page, 5 seconds later Safford called and asked how they could help us, I was blown away. Once we arrived, they people at the dealership were exceptionally nice and courteous and we never got the "Hard Sell" were dealers make you feel guilty or uncomfortable. After we picked out a vehicle from one of their other locations, they found that a technician drained the battery at that location, Sam bent over backwards to find us another suitable vehicle. Sam found one at their Fredericksburg location and drove us to the dealership to pick up our new car.. Not only that, but I had left my phone in his vehicle and he went out of his way to bring it back to me, needless to say, with a smile on his face.. I would like to give the whole dealership a big congratulations for changing my view of car salesmen...

Redwranglerman

14 de feb. de 2016

Just picked up a Jeep Wrangler I ordered. Really appreciate all the help Lori Hertig and the entire Safford team provided with this purchase. Extremely helpful every step of the way without being pushy or exceedingly high pressure. Lori really knew the product well (she drives a Wrangler) which helped immensely since I already own one and wasn't interested in having to teach a sales rep about their own product. Wanted to make my purchase at Safford/Warrenton based on a very good experience when my wife purchased a new Cherokee there last year from Sam Mingle (who recognized her when we walked in), but not necessarily at the cost of a better deal elsewhere. Not to worry -- used a buying service, and Safford/Warrenton came out as the best deal anyway. That was pretty affirming of my initial inclination. As a Wrangler owner I also really appreciate that they "get" and support the unique Jeep (especially Wrangler) lifestyle. Not just lip service, either - they support the local Jeep club, and stand ready to help with customization that can be a Wrangler owner's obsession. Very nice that John Stapleton in finance (another Wrangler driver!) tailored his presentation to our lifestyle (he remembered from the earlier purchase), saving us time and potential angst as a result. This place has the "old school" family atmosphere that encourages a long-term relationship with their customers, not just one more sale toward a monthly quota and done. Have been pleased with my dealings with the service department, as well...enough to drive out of my way to use them. Highly recommend Safford Jeep of Warrenton!

Redwranglerman

14 de feb. de 2016

Just picked up a Jeep Wrangler I ordered. Really appreciate all the help Lori Hertig and the entire Safford team provided with this purchase. Extremely helpful every step of the way without being pushy or exceedingly high pressure. Lori really knew the product well (she drives a Wrangler) which helped immensely since I already own one and wasn't interested in having to teach a sales rep about their own product. Wanted to make my purchase at Safford/Warrenton based on a very good experience when my wife purchased a new Cherokee there last year from Sam Mingle (who recognized her when we walked in), but not necessarily at the cost of a better deal elsewhere. Not to worry -- used a buying service, and Safford/Warrenton came out as the best deal anyway. That was pretty affirming of my initial inclination. As a Wrangler owner I also really appreciate that they "get" and support the unique Jeep (especially Wrangler) lifestyle. Not just lip service, either - they support the local Jeep club, and stand ready to help with customization that can be a Wrangler owner's obsession. Very nice that John Stapleton in finance (another Wrangler driver!) tailored his presentation to our lifestyle (he remembered from the earlier purchase), saving us time and potential angst as a result. This place has the "old school" family atmosphere that encourages a long-term relationship with their customers, not just one more sale toward a monthly quota and done. Have been pleased with my dealings with the service department, as well...enough to drive out of my way to use them. Highly recommend Safford Jeep of Warrenton!

2grandkids

13 de feb. de 2016

Went to dealership just wanting to look at the 2016 Dodge Durango. Had been to other dealerships who did not have the vehicle equipped as we were looking for and who seemed reluctant to order what we wanted. This dealership had a vehicle with the equipment we wanted, but not the color, so they very willing ordered exactly what we wanted. They did not try to sell us a vehicle that they had in stock. The employees we dealt with were very personable and friendly.

Trailhawk_Life

11 de feb. de 2016

I recently bought a 2016 Jeep Cherokee Trailhawk and was able to get a great price! My fiance and I had gone to just look at what inventory they had with no real intentions to buy, at first. I highly recommend working with Mark Rhein. He was very informative and understanding with regards to my hesitance, this was my first new car I've ever bought so I wanted to make sure I was ready. He was great to work with and was able to get us the best price possible. This dealership upholds the True Car price which took thousands off the original price. JC also was great for getting us great deals on the warranty price. Everyone was so nice and I am so glad I bought my car from them! Thank you!

0302

4 de feb. de 2016

We recently purchased a 2016 Charger here. We chose this dealership because we were able to get the best deal there via the USAA Car Buying Service. We were more than pleasantly surprised when we arrived. Tony (General Sales Manager) met us upon arrival and turned us over to Mark, who was an absolutely superb salesman. It was raining, and they had the car in the service bay for our initial orientation. Mark was knowledgeable, eminently professional and a pleasure to work with. My wife and I both were afforded a test drive, and all our questions were answered completely and correctly. The paperwork drill was as painless as possible, to include the final financial work with John. We spent more time at the dealership than we really needed to because it was such a great experience. All the staff members we dealt with were pleasant and fun, and the facilities were top notch. We also are VERY pleased with the vehicle. I cannot recommend this dealership highly enough; it's absolutely worth the drive from wherever you're coming from.

fawna_ruley

15 de ene. de 2016

I recently bought a 2016 Chrysler 200. I made an appointment and they had a car already picked out for me based on what I told them I was looking for. Took a test drive and was done with everything in just under 2 hours. Tony, Lori, and John are amazing. The paperwork went smoothly with the electronic signatures and the sales team kept you busy with great conversation while it was being prepared. I will probably never buy a car somewhere else as long as that staff is in place!

marc crim

12 de ene. de 2016

wonderful people.very personable.best deals around. I would highly recommend going to this dealership.they really care about you and go out of there way to make you comfortable

TCLester

4 de ene. de 2016

Went a lot out of my way to go to Safford Chrysler Jeep Dodge Ram of Warrenton but it was worth it! Couldn't have had a more pleasant buying experience. From Mark Rhein in Sales to JC Croft in Management and Tony Nardelli running the show, it was an all star line up! Sending everyone I know looking for a great deal with outstanding customer service!

Jeepguy12

4 de ene. de 2016

Mark and the team at safford made my buying experience great! From the time I arrived I was greeted and felt cared about. They were never pushy but wanted to find the right vehicle for me. I appreciate how they want your business for a lifetime!

abcdefg

29 de dic. de 2015

I was helped to find a new Jeep that suited my needs and wishes, with no "pestering." All of my questions were answered and helpful tips were given to me in the buying process.

FFR2229k

21 de dic. de 2015

We had a fantastic experience at Safford. Jeff Billak was extremely helpful and very easy to work with. There was never any pressure and he worked hard to locate the exact truck I wanted, and at a fair price. The whole process was very smooth and painless. We'll probably be in the market for another new car in a few years and will be going back!

FFR2229k

20 de dic. de 2015

We had a fantastic experience at Safford. Jeff Billak was extremely helpful and very easy to work with. There was never any pressure and he worked hard to locate the exact truck I wanted, and at a fair price. The whole process was very smooth and painless. We'll probably be in the market for another new car in a few years and will be going back!

donwendyjohnson12

19 de dic. de 2015

My husband and I went to this location and the staff you have there couldn't have been more helpful, pleasant, and thorough. From Lincoln in the service department, to Charlene, Jeff, Tony, and John you made our experience memorable with your customer service. It is hard nowadays to find honest working people. You made my husbands xmas wish come true and I can't thank you enough.

Very satisfied

1 de dic. de 2015

I would like to thank all the staff involved in the sales of my jeep. Iam very pleased with my vehicle. This was a very pleasant and positive experience. I had been to several dealerships,I had been lied to and had been attempted to be cheated in every way possible. This was not the way it was at Saffordwarrenton of Warrenton. Everyone was honest and forthright,it was a pleasure doing business with this dealership. Again,ThankYou very much. Robert Schmock

currierca

30 de nov. de 2015

This was my first time buying a car all on my own and I could not have gone to a better place! Mark Rhein walked me thru the entire process from start to finish with nothing but a tremendous amount of patience and top notch professionalism. He took the time to get to know me and what my realistic car needs were. Mark is extremely knowledgable and informative and I would highly recommend talking to him if you are in the market for a new car! : )

George D.

29 de nov. de 2015

My wife and I were looking for a Chrysler Town & Country van. Safford had a great selection of new and used. After quite a bit of comparing, we decided to buy a pre-owned Certified van. Great value with years of warranty left. I initially used TrueCar to find dealers that had vans that we wanted. Mary Francis replied and was helpful. When we arrived at Safford we were handed over to Mark Rhein who did a great job of allowing us to browse the entire lot which probably took too long and may have kept him from other possible sales but he stuck with us. To whom we are grateful!! Tony Nardelli threw in some one-liners and answered several questions. Mike Smith was the wheeler dealer. JC Croft got the paperwork going and John Stapleton made the financial part a breeze. Great job! Go team!!

RG

25 de nov. de 2015

Tony Nardelli and Mark Rhein were super patient helping my daughter pick out her first truck. Tony helped beat my banks pre-approved interest rate, and saved us a ton of money! Mark was great with his product knowledge, he was able to answer all of our questions and concerns and had us on the road in no time at all! We'll definitely be back to this dealership for future service as well as our next Ram.

truckbuyer

25 de nov. de 2015

Price went down $3,000 after I stood up to leave, salesman Sam said I had to buy it tonight if I wanted to get the extra $3,000 off the price. Not sure why these guys always have to talk to the another guy to get the best price. What a joke!

R.G.

25 de nov. de 2015

Tony Nardelli and Mark Rhein were super patient helping my daughter pick out her first truck. Tony helped beat my banks pre-approved interest rate , and saved us a ton of money! Mark was great with his product knowledge, he was able to answer all of our questions and concerns and had us on the road in no time at all! We'll definitely be back to this dealership for future service as well as our next Ram.

peller

24 de nov. de 2015

From the time I stepped on the property until I left that day, Mark Rhem and the BIG GUY (Manager/owner), answered every question completely and thoroughly and aided me in the purchase of my Ram truck. Very friendly and VERY knowledgeable about the truck and I left that day about my experience....thanks, Paul Eller

pudman2

23 de nov. de 2015

From the time I stepped on the property until I left that day, Mark Rhem and the BIG GUY (Manager/owner), answered every question completely and thoroughly and aided me in the purchase of my Ram truck. Very friendly and VERY knowledgeable about the truck and I left that day about my experience....thanks,Paul Eller

bphoffaat

22 de nov. de 2015

Mark and the entire Safford Dodge staff are top flight professionals. My car buying experience seemed more personal than business. Keep up the great work, I'll definitely be back in a few more years

Chris R

21 de nov. de 2015

There are a lot of anxieties associated with making a big purchase; at least that is how it is for me. I am so glad I ran across Mark Rhein. His calm demeanor and upfront approach eliminated those anxieties. He definitely knew how to approach me as a person and not just a sale! I am the kind that shuts off when approached by an overly pushy, fast talking salesmen. After meeting with Mark, Mike and JC, I knew I left there, not only with a brand-new and reliable vehicle but with a well informed and reasonably/fair priced purchase as well. I know I have a good understanding and relationship with Safford so that when its time to purchase my truck (hoping sooner rather than later) I know where I am going to do so! Thanks guys. Robin and I are loving the van and the "kiddos" are loving the entertainment package!

Chris R

21 de nov. de 2015

There are a lot of anxieties associated with making a big purchase; at least that is how it is for me. I am so glad I ran across Mark Rhein. His calm demeanor and upfront approach eliminated those anxieties. He definitely knew how to approach me as a person and not just a sale! I am the kind that shuts off when approached by an overly pushy, fast talking salesmen. After meeting with Mark, Mike and JC, I knew I left there, not only with a brand-new and reliable vehicle but with a well informed and reasonably/fair priced purchase as well. I know I have a good understanding and relationship with Safford so that when its time to purchase my truck (hoping sooner rather than later) I know where I am going to do so! Thanks guys. Robin and I are loving the van and the "kiddos" are loving the entertainment package!

Maganda

20 de nov. de 2015

I had an awesome experience buying out truck in Safford of Warrenton. That was painless!!! Thanks Mark for your help and make us feel like home. You are awesome!! Thanks!Merlita

Hate care buying

20 de nov. de 2015

I hate car shopping! I'd rather deal with a root canal than have to deal with trading cars. It was a no pressure buy. They were outstanding and helpful. It was almost fun and painless!! Wow!

CheyneD

20 de nov. de 2015

Contact the dealership via the internet and Mary Frances met us and introduced us to Mark who helped us find the right truck that met all our needs. No running back and forth to the manager. Financing was a piece of cake. Above and beyond for everyone involved.

BALFAB

19 de nov. de 2015

Charlene was exceedingly helpful, patient and engaged in what we wanted and needed. She informative, flexible and gently guided us thru our options, and the buying process, but never pushed! What a pleasurable experience! The Avenger procured has proved to be just exactly what we were looking for (but never would have considered on our own). Mr. JC Croft was also in tune with our car needs and very thoughtful in his consult - never talking "over my head" - what a great crew! And finishing off the total experience - Mr. John Stapleton (finance Dir) listened to my particular concerns and constraints so that the resulting recommendations were spot on! Bravo Stafford of Warrenton!

TheStitch

17 de nov. de 2015

I didn't think I would ever buy a new car, but I liked the way the new darts looked. So, I stopped in to test drive one. I was approached by mark when I was checking out one of the cars on the lot. We went for test drive (a long test drive), but mark didn't complain. I loved everything about the car and they made me a deal I couldn't refuse.Thanks Safford, I still love the car.

Lora G

16 de nov. de 2015

I purchased a vehicle from Safford and both the sales team and the financial department were easy to work with, and very knowledgeable. When I arrived, Mark asked what vehicle I was interested in, and the first car he showed me was the one I purchased. Process was quick and painless. I am very happy with my car.

Challenger314

14 de nov. de 2015

I recently bought a car from Safford and had a great experience with both the buying process and the team's exceptional customer service. Charlene was a great sales rep, answered all my questions and was helpful with every step of the process. The finance team and especially JC were so helpful getting the car financed. Great team I will recommend for all people looking for a good car.

Challenger314

14 de nov. de 2015

I recently bought a car from Safford and had a great experience with both the buying process and the team's exceptional customer service. Charlene was a great sales rep, answered all my questions and was helpful with every step of the process. The finance team and especially JC were so helpful getting the car financed. Great team I will recommend for all people looking for a good car.

smitty228

14 de nov. de 2015

First time I felt like a dealer worked to get me a great deal. Everyone there worked together so I didnt have to settle for less. I walked out with more car than I thought I could afford.

gtoownr1

14 de nov. de 2015

I worked with Ray to order a Ram 1500. Ray is very knowledgeable, trustworthy and was genuinely interested in making sure I got exactly what I wanted. The truck was delivered just as Ray and Brendan stated. This was by far the easiest vehicle buying experience. I highly recommend Ray and Brendan at Safford of Warrenton.

Horse slave

12 de nov. de 2015

You can't find a more helpful salesman than Mark Rhein.

Ram Buyer

12 de nov. de 2015

Mark Rhein, the salesman, was more than helpful. There was little he didn't know abut the product and was eager to find any answers he didn't know and to accommodate our needs, including installation of a bed cap from a local provider. Financing was a breeze.

gnx5027

11 de nov. de 2015

My wife and I spent a lot of time on the Internet looking for a Granite Metallic 2015 Dodge Durango R/T, and Safford Chrysler Jeep Dodge of Warrenton had the vehicle we were looking for. We arrived at the showroom and there were no "special internet" deals that turn out to be bait and switch tactics like a couple of other dealers in the region. Our sales consultant Mark Rhein and the general sales manager Tony Nardelli, were honest with the Durango pricing and we negotiated a swift and fair deal. Mark was extremely helpful and made this a great buying experience. We have been extremely satisfied with the Durango we purchased!

FrankO

8 de nov. de 2015

Charlene and Tony were very helpful in finding us the right car for our needs. They allowed us to test drive several cars and when they didn't have the model we wanted, they had one delivered in short order from another dealer. I feel that we ended up with a good combination of sportiness & comfort at a fair price with the purchase of our 300S.

Al123

7 de nov. de 2015

Service was very good. Sales person knew what she was selling and was very well versed in all aspects of the jeep. Would very much recommend the dealership and sales person to my friends. It was the best experience I had buying a car.

keljod

7 de nov. de 2015

Nice dealing with Safford of Warrenton. Charlene and Mike went out of their way to make us happy. Very pleased with our Jeep Wrangler. Thanks.

Happy

7 de nov. de 2015

Friendly, great customer service, attentive to my comfort, knowledgeable answered all of my questions, made the purchase, paperwork was nothing like I have had in past purchases. Delivered me a beautiful cleaned Jeep my first and I love it. Charlene was the Best sales consultant I have ever had.I got the jeep at a great price.Thank you

cgarland77

3 de nov. de 2015

Easiest car buying experience ever. Excellent customer service, very knowledgeable about inventory and listened to my preferences and did not try to sell something I was not interested in.

New Citadel Owner

24 de oct. de 2015

I've been in the DC metro area since late 2005 -- bought 6 cars since I've been here -- regrettably not all from this dealership. Thankfully, I've bought my last three from them, and I intend to keep my business there as long as nothing significantly changes (like I move to Europe!). :-)

Durango Man

23 de oct. de 2015

I've been in the DC metro area since late 2005 -- bought 6 cars since I've been here -- regrettably not all from this dealership. Thankfully, I've bought my last three from them, and I intend to keep my business there as long as nothing significantly changes (like I move to Europe!). :-)

linabin10

13 de oct. de 2015

This is my 2nd purchase in less than 6 months with Sam! Both times have been a breeze. Sam and team were great to work with from start to finish!!

TeriS

1 de oct. de 2015

Pleasurable experience. Pleasant & Knowledgeable sales staff, helpful navigating options and matching vehicle to our needs. Answered all my questions and concerns. Nice follow-up service.

lauren.martin123456

27 de sep. de 2015

From the moment we arrived at the dealership there was a laid back friendly environment. Jeff was low key and very helpful. We did not feel pressured while working with him. We had a very pleasant experience when working with the entire team at Safford of Warrenton and would highly recommend this dealership and Jeff to anyone looking. Thanks again!

Disappointment

27 de sep. de 2015

It is with great pleasure to be able to state that this dealership was a delight to work with. The bottom line numbers were less than the other offices and the customer service was outstanding. Thank you for turning our negative experiences into a positive one.

Stacy123

8 de sep. de 2015

Highly recommended!!!! Great staff with a friendly atmosphere. Could not ask for a better group of helpful people to work with while purchasing my new vehicle.

delevine73

8 de sep. de 2015

I went to this store as I have been looking into buying a Jeep Wrangler Unlimited. They had the perfect 2015 used shockingly on the lot. Well let me tell you after driving down to the store which mind you is almost 70 miles from my house I have my new Jeep. They did a great job not only helping me make the right choice in sticking with buying the Certified Used Jeep, but also did an amazing job getting me in and out on a holiday weekend when I had my 2 young kids with me and the wife. The sales team made sure I knew the Jeep I was buying and pros and cons of the one I bought and the next level up. I took their advice and love the Jeep already. In addition they hooked me up with a killer finance deal that ended up beating my USAA deal I walked in with and was ready to use. They made signing the dreaded paperwork a breeze with some crazy modern day tech with the finance guy. I was very happy to be able to get what I needed and didn't feel any pressure at all from anyone from the sales guys all the way to the sales managers, and of course the finance guy who's job it was to try and get me to buy all the warranty stuff.I would go back to buy another Jeep and was also impressed that the GM of the store personally thanked me for taking the time to come all the way to their store when I have a lot of Jeep stores closer to me. Great staff.....Signed --- New Jeep Wrangler Owner .....love my JKU ....

Greg & Wanda S.

7 de sep. de 2015

We were greeted by Jeff Billak who handled our purchase of a new Ram 1500 Big Horn Crew Cab truck. He wasn't pushy in the least and showed us the two trucks we wanted to look over. He let us take our time even though the dealership was getting ready to close in about 30 minutes. We even went for a test drive covering 7 miles. Jeff was very knowledgeable about the vehicles. He also did not try to talk us into buying anything we did not want. He was very pleasant to work with and an honest person. We would definitely recommend asking for Jeff if you are looking to buy.

SatisfiedRamBuyer

6 de sep. de 2015

We were greeted by Jeff Billak who handled our purchase of a new Ram 1500 Big Horn Crew Cab truck.He wasn't pushy in the least and showed us the two trucks we wanted to look over. He let us take our time even though the dealership was getting ready to close in about 30 minutes. We even went for a test drive covering 7 miles.Jeff was very knowledgeable about the vehicles. He also did not try to talk us into buying anything we did not want.He was very pleasant to work with and an honest person. We would definitely recommend asking for Jeff if you are looking to buy.

HappyJeepOwners

31 de ago. de 2015

Pascal was excellent. He did a great job of showing us the features of the car, he was low pressure and answered all of our questions. Great experience!

Newvanowner

25 de ago. de 2015

Drove into lot and found a used van that fitted our need. Lori was wonderful! Provided the car fax, checked out the van, did a test drive and drove away super fast! The staff was friendly, especially Lori, and made the whole experience extremely enjoyable! Thank you everyone!!!

Newvanowner

24 de ago. de 2015

Drove on to the property looking for a low cost vehicle...immediately saw a van in the lot that looked great! Lori help us check out the car, test drive and buy the car amazingly fast! Great staff went out of their way to make us leave with a vehicle at a cost we were comfortable. Was a great difference from the lot next door that made us just want to run away. Thank you Lori, Brandon, and the team!

tina14

9 de ago. de 2015

Jeff is awesome! He is very low-key - totally not pushy - and a very nice guy to boot. Even as Jeff was beginning the paperwork for my new Jeep Grand Cherokee Ltd, a beautiful Jeep Grand Cherokee Summit caught my eye and I had to have it instead. Jeff never batted an eye and quickly got me behind the wheel. The financing process was a breeze with JT. I also received a fair price on my trade-in. Great experience with Safford of Warrenton - you won't go wrong making a deal with them!

tina14

9 de ago. de 2015

Jeff is awesome! He is very low-key - totally not pushy - and a very nice guy to boot. Even as Jeff was beginning the paperwork for my new Jeep Grand Cherokee Ltd, a beautiful Jeep Grand Cherokee Summit caught my eye and I had to have it instead. Jeff never batted an eye and quickly got me behind the wheel. The financing process was a breeze with JT. I also received a fair price on my trade-in. Great experience with Safford of Warrenton - you won't go wrong making a deal with them!

twalsh00

6 de ago. de 2015

Sam was incredible! He went through the car in great detail, answering all of my questions! I would recommend him to anyone looking for a Jeep!! Thank you so much Sam for everything!!

Ankur M.

27 de jul. de 2015

I am a proud New Jersyan and tried to give my business to local dealerships. After visiting four different places in the area and receiving unsatisfactory service/offers I decided to contact Safford via telephone and e-mail to begin negotiations. After a couple of days we agreed upon a deal, I received it in writing and I made the trip down. Unlike my previous experiences with local dealerships not only was I getting a great price on my vehicle, the best part is there were ZERO hidden fees. Everything with them was transparent, honest, and respectful. Once I got there I was in and out in less than two hours and was treated like family while interacting with the two salesmen I spoke to and the finance manager. I strongly recommend anyone looking for a Jeep to make their purchase from here, it'll save a lot of time, money, and headache. Dwight, Sam, John: keep up the good, honest work. I'm recommending you guys to anyone looking for a new vehicle.

Ankur M.

27 de jul. de 2015

I am a proud New Jersyan and tried to give my business to local dealerships. After visiting four different places in the area and receiving unsatisfactory service/offers I decided to contact Safford via telephone and e-mail to begin negotiations.After a couple of days we agreed upon a deal, I received it in writing and I made the trip down. Unlike my previous experiences with local dealerships not only was I getting a great price on my vehicle, the best part is there were ZERO hidden fees. Everything with them was transparent, honest, and respectful.Once I got there I was in and out in less than two hours and was treated like family while interacting with the two salesmen I spoke to and the finance manager. I strongly recommend anyone looking for a Jeep to make their purchase from here, it'll save a lot of time, money, and headache.Dwight, Sam, John: keep up the good, honest work. I'm recommending you guys to anyone looking for a new vehicle.

BG/PM

21 de jul. de 2015

We visited Safford of Warrenton and purchased a truck we found online. We talked with Dwight who was our initial contact. He was very pleasant and helpful. Our salesman was Sam Mingle. Sam was knowledgeable and went the extra mile and delivered the vehicle to us the next dayJohn Stapleton in finance was through and explained the process and answered all of our questions.We were very happy with our deal and would recommend Safford of Warrenton to anyone who has a need to purchase a new or used vehicle.

JC

16 de jul. de 2015

Came into the lot with nothing particular in mind and as a first time buyer but found a 2015 Dodge Dart I absolutely loved. The salesmen were awesome throughout the whole buying process and gave me a good price. They even helped me get a better loan rate then any of the banks I was applying to. Would definitely recommend to anybody.

Mamadiv

16 de jul. de 2015

My husband and I were so excited to go shopping. We had previously purchased 2 vehicles at this dealership (not the best experiences, but close to home). This time we had the Internet price and went to the lot. They didn't have the car on THAT lot and that wasn't even the vaildia price for US. Why? Because it is based on ALL rebates which almost nobody would qualify for ALL. Active military, graduated within one year of college or grad school, having a trade in, loyalty discounts, etc. When asking the price we were informed that management could explain it to us inside for a vehicle that we couldn't even see since it wasn't even there. I can understand, I understand it seems like bait and switch. I teach marketing classes and I get it, but the whole process seemed unethical. We drove and extra 20 miles and got a great deal at Chrysler of Culpeper for our 2015 Dodge.

JC

16 de jul. de 2015

As a first time buyer I came into the lot not quite set on a particular car. I found a Dodge Dart 2015 that I loved and had to have. They were helpful throughout the whole process and were very patient as I decided if I was gonna buy this car or not. I eventually decided on it, and they gave me a great price on a brand new car. They even got me a better loan from a bank then the quotes I got from any bank I called myself. Would definitely use this dealer again.

LC

7 de jul. de 2015

Awesome experience! We went to several other dealerships doing some shopping, however, Safford was the most accomodating! I can't say enought about our salesman, Bill Hildebrandt. He was very knowledgable and made the purchase painless! Tony Nardelli was great also! And although the finanace part was long and drawn out (as usual), John Stapleton was a pleasure to deal with as well.Overall, I will recommend the dealership and return for any future purchases.

Cynthia

6 de jul. de 2015

Was very pleased with the entire process of the purchase of my new GC Overland. No "surprises" at all thru the process. I would recommend- first time using this dealer. Overall very pleased

Cynthia

3 de jul. de 2015

Was very pleased with the entire process of the purchase of my new GC Overland. No "surprises" at all thru the process. I would recommend- first time using this dealer. Overall very pleased

ronkovar

1 de jul. de 2015

From the sales staff (Rick) who was a great guy, to Mike the Sales Manager and last but not least the Finance Guy John were all amazing. They all took the time to hear my concerns and help us out to the best of there ability. The communication and service was fantastic, so good in fact my wife decided she wants a new car now too!

ronkovar

1 de jul. de 2015

From the sales staff (Rick) who was a great guy, to Mike the Sales Manager and last but not least the Finance Guy John were all amazing. They all took the time to hear my concerns and help us out to the best of there ability. The communication and service was fantastic, so good in fact my wife decided she wants a new car now too!

Wranglerguy

24 de jun. de 2015

Great job by all. Buying experience best I have had. No haggle they found the Wrangler I wanted and the financing was fair. I can't believe that they offer a lifetime Chrysler VSC. I will always buy there. Lift kit was installed on time and perfect!!

sydney3700

22 de jun. de 2015

Wonderful experience dealing with Lori. Best new car purchase ever! Arrived at the dealership, Lori was there to greet us and made our purchase an enjoyable one. We love the car. I can not say enough good things about Lori, John and the dealership. Will be referring as many people as I can to go there.

eljones6925

21 de jun. de 2015

My husband purchased a 2015 Durango from Stafford of Warrenton and the experience was awesome. His sales consultant was Rick Poland. Rick went out of his way to find the SUV for my husband, who has very high demands. When it was time for the financing, John Stapleton went the extra mile to find a better deal then the one we came with. We already had financing, but Jonh's expertise saved us thousands of dollars with a better financing package than the one we cane with.my son bought a Jeep SUV in January/February and Rick helped him as well. The experience we had was wonderful. We didn't have to spend hours pouring over thus and that per vehicle and walk away disappointed. We came in Friday night and went over what we wanted, then Saturday we picked up the vehicle due to the vehicle was at another dealership. Excellent service, wonderful people, Professional employees. Will definitely recommend and come back for future needs.

J&V

17 de jun. de 2015

This was our 6th purchase from Safford and I'm sure it will not be the last! Staff treats you like family. Great service and friendly staff. Not pushy!

paul

14 de jun. de 2015

This was our very first time buying a new car together. We were very satisfied with everything the staff at Safford Chrysler Jeep Dodge Ram of Warrenton has done for us so far. This was an excellent experience for us, we look forward to working with them in the future.

Sascha

10 de jun. de 2015

Very knowledgeable and customer oriented staff. Felt very comfortable and unhurried in selecting vehicle and options. Got a decent price for our trade-in. In the end we felt very comfortable that we were not rushed into anything we would later regret.

Patrick

1 de jun. de 2015

This is my second experience buying a car from Safford of Warrenton. Both times I shopped around extensively. When other dealers were pushy, called incessantly, and low balled the price, the Safford guys were the complete opposite. The price was fair and without painful drawn out negotiations. The staff was friendly and didn't push me to buy before I was ready. My next car buy will definitely be with Safford of Warrenton, no need to shop around with other dealers.

Patrick

1 de jun. de 2015

This is my second experience buying a car from Safford of Warrenton. Both times I shopped around extensively. When other dealers were pushy, called incessantly, and low balled the price, the Safford guys were the complete opposite. The price was fair and without painful drawn out negotiations. The staff was friendly and didn't push me to buy before I was ready. My next car buy will definitely be with Safford of Warrenton, no need to shop around with other dealers.

Techsuper

28 de may. de 2015

The staff at Safford were extremely friendly and accommodating to our budget needs. They worked with us over a 3 day period and were not pushy at all. Ray was the best salesman!

Jeepte

27 de may. de 2015

The Safford Chrysler Jeep Dodge Ram of Warrenton folks were great to work with. We used TrueCar and the dealer honored the price we were given on the web. Hats off to Tony Nardelli - he made the whole buying experience as pleasant as possible.

Jeeper

26 de may. de 2015

The price was fantastic. Good trade in value. I did not feel any pressure to buy. Everyone was appreciative that I came in and worked diligently to find the car I wanted.

Jeeper

26 de may. de 2015

The price was fantastic. Good trade in value. I did not feel any pressure to buy. Everyone was appreciative that I came in and worked diligently to find the car I wanted.

Herk2725

26 de may. de 2015

Can't express it enough about this dealership and their service! You want a great truck and great service talk to Ray Wood. This dealership will work with you and make sure you leave the lot happy. This is our fourth vehicle from this dealership so that should give you an idea of why we go back. We will continue to spread the word of this dealership. We drive over an hour for a reason. They are great!!!!

Audi S5

20 de may. de 2015

I was car shopping for two months over the Internet, and phone. Many dealerships basically ignored me and for the most part made buying this car a huge challenge. When I contacted Dwight at Safford I was greeted with an over the top helpful staff! They facilitated the purchase so well that when I arrived to pick up the car from about 7 hours away, all I had to do was test drive it, sign the paperwork, and drive my car away! Amazing group of people that will bend over backwards and I truly appreciate them!

happycustomer

20 de may. de 2015

Jeff Billak was the kindest, most honest sales consultant we have worked with. My husband and I were very appreciate of Jeff's time and expertise in the sales process. We are very happy about our purchase and that's not often said during the car buying process. Jeff helped us to meet our price point and we happy with the Compass car features. Thank you to Jeff and Safford for helping us to find the right next car for our family.

Lany and Jackie

11 de may. de 2015

Sam was very pleasant and answered all of our questions and concerns with a smile. We would recommend anybody to come to Safford and see Sam.

Eric

10 de may. de 2015

I purchased a new truck from Safford Warrenton after several months of searching and even walking out of another dealer's showroom. I worked with Mark initially, and over the phone he gave me a TRUECAR price that I really liked so I decided to buy. No gimmicks when I got there Tony honored everything that was discussed over the phone and internet. It took several hours to complete the transaction since I am rather meticulous with the paperwork and they had to bring my truck to the dealership from another location, but everyone was friendly and helpful while I waited. I had a great rate from my bank for financing but they still managed to beat as well. JC was able to find me some extra price cuts before I finished signing so I was happy with that as well. Making a large purchase can be very frustrating and stressful so I was happy that the crew at Safford mad the process as pain free as possible.

Eric

10 de may. de 2015

I purchased a new truck from Safford Warrenton after several months of searching and even walking out of another dealer's showroom. I worked with Mark initially, and over the phone he gave me a TRUECAR price that I really liked so I decided to buy. No gimmicks when I got there Tony honored everything that was discussed over the phone and internet. It took several hours to complete the transaction since I am rather meticulous with the paperwork and they had to bring my truck to the dealership from another location, but everyone was friendly and helpful while I waited. I had a great rate from my bank for financing but they still managed to beat as well. JC was able to find me some extra price cuts before I finished signing so I was happy with that as well. Making a large purchase can be very frustrating and stressful so I was happy that the crew at Safford mad the process as pain free as possible.

Jeff

1 de may. de 2015

After several disappointing experiences with other Jeep dealerships, it was a welcome change to work with the team at Safford. Should have started and ended our car buying here. Would definitely recommend. Jeff Roberts, Tony Nardelli, Bill Hildebrandt, and JC Croft were extremely helpful and a pleasure to work with.

Body Shop Rescue

1 de may. de 2015

Please read the following review I posted last month. All facts remain the same with the exception that upon filing this review on line and getting the General Manager involved a very amicable resolution was obtained. It took far to long with far to many challenges and time for the customer but in the end they were fair and so far the A/C is still operational. Jim is fair and wants to ensure a high level of service but can only resolve what he is informed of. In the last 30K miles Safford has installed 6 A/C compressors. Two failed on the drive away from the dealer, two others failed in less than a year and were not covered under warranty since my mileage exceeded 12K. I spent hours and hours dealing with Ram corporate customer service and they were able to reimburse me for some expenses. Currently been at the dealer for over 7 days for another compressor replacement. 10 months and 14K miles. I replaced the compressor at the dealers suggestion with a re-manufactured compressor from a non OEM vendor for higher quality and longer warranty. Well I now find out that since it failed again the warranty will not be available on the replacement unless the low pressure and liquid line are also replaced to ensure no debris in system. This makes sense. Other than 10 months ago when they installed the compressor that failed they did not replace those lines and I had to return due to not functioning immediately after picking up the truck. The Service director said that he was sorry and then discovered that the lines were clogged and they were replaced and I paid for the parts since labor should have been included initially. Well Well Well, imagine the compressor not lasting a year due to it pumping debris until so clogged would not work. So I receive a call from them, no warranty coverage on labor and none on parts other than the compressor. $1250.00. I consult specific to the automotive industry in best practices and customer service. A dealer has a minimum of 70-75% gross profit on labor and over 40% gross profit on parts. Why would the dealer not look at the crazy circumstances of so many errors that have nothing to do with the consumer and make a consideration on adjusting the labor or parts. I feel it should be free since they are the ones that failed to perform the repairs correctly causing the compressor to fail. But even if not for free how could a writer make a call to a customer and quote full $115 per hour and parts at retail list plus. To understand what this facilities culture is. I called on Monday, 3 days after my vehicle arrived for a scheduled appointment to get a status. Yes you read correctly. 3 business days to diagnose challenge. Now of course they did not call before parts cut off so part they need not arrive until Wednesday. I called service director, was on hold and he was interrupted by customer and I placed a message on Monday evening. It is now Friday and I have not received any communication. No return call on Tuesday. No call on Wednesday saying that part arrived, No call on Thursday saying sorry we are a day late and now Friday and no call. If I were providing consulting services to this organization this example and ones I have read here clearly show a culture of service that is poor and the QC process is non existent.

Airakis

28 de abr. de 2015

They really work with you the best they can, and give you as much time as needed to look at vehicles. As salesmen I understand they still are businessmen with a purpose, and they are just trying to get you the best vehicle you could need. Keep up the great work guys, youve earned my business.

Beth

28 de abr. de 2015

We've bought a lot of cars from dealerships and Safford dodge warrenton was excellent to work with Sam mingle awesome sales man thanks again

sad in va

22 de abr. de 2015

This is a Gimmick they get you to their service department and screw you around and never change your oil in the vechile waited over 2 hours and never got the oil changed. Typical round around at Safford Dodge of Warrenton also Hope that Dodge receives this message they gave me a low price for my 1500 .12000 truck is in excellent condition only wanted to get a free oil change which was sent to me by US Mail I Didn't approach Safford Dodge They Contacted me. So if you get an offer for this Pleas be ware you will end up waistng your time .Once again Thanks Safford Dodge Oh Warrenton And all you Staff for you pathetic Service .Dennis

veenia

14 de abr. de 2015

Sam was great!! and we got the truck of our dreams at a great price. The finance process was typical but for the most part ... pleasant. We drove almost 2 hours to view a specific truck and it was worth the drive.

jasonv

4 de abr. de 2015

We had the pleasure of working with Sam, Tony and JC at Safford. I found a used truck online that I was interested in. Sam was very knowledgeable about the vehicle and very friendly. After a long and frankly draining negotiating period we worked with JC. The technology at Safford was fantastic and made signing the contract and paperwork a breeze.I rated my experience average because it was a typical experience with a dealership. I expected there to be some negotiating - however it took Tony 2 hours to wrap up a deal for us. We were very open with where we needed to be on our trade in and what we though a fair price for the vehicle was. Tony was very friendly and knowledgeable, however we received his "best" offer 5 times. 3 times we tried to leave because the numbers didn't work for us. Somehow the best offer kept getting better. When presented with financing options we were given a sheet with a 4.3 rate on it and told that it was a very good rate. 20 seconds later here comes a sheet with a 3.09 rate on it. AMAZING. I found that process to be very frustrating and tiresome.I would recommend this dealership to anyone I know because everyone there was very kind and a pleasure to work with. However I would tell them that the "best" offer the dealership would make seemingly gets better and better.

Satisfied Customer

27 de mar. de 2015

On a whim, this past friday 3/20, we stopped in to look at the pickup inventory as between work and life, a truck was in order.. We were pleasantly surpirsed to find both Tony Nardelli and JC Croft, two gentlemen that we've had the pleasure of working with on several previous purchases at a differnet location. Pleasantries having been exchanged, we were introduced to Ken Lassiter who would spend several pressure-free hours helping us determine the right model and option package that would suit our needs and budget. It is obvious that Ken truly enjoys what he does as he demonstrated expert, reality-based knowledge of both his product and his competition. Impressively, Ken was able to provide quantifiable information on which we were able to base our decision - not just marketing hype or propaganda, which is quickly and easily countered with a quick google search from the showroom floor. This saved us a tremendous amount of time and headaches as he had basically done our research for us. Having selected our vehicle, a 2015 Ram 1500 Eco-Diesel Crew Cab, Tony Nardelli and JC Croft came through with flying colors and helped us cross the finish line and leave in a different vehicle than the one we arrived in (as has happened before). In my experience, having purchased more vehicles than what most would consider prudent, this team stands head and shoulders above the rest. Usually, the sales guy works hard to get you to become emotionally invested in the vehicle, then the manager will come by and present the "foursquare", lowball your trade and perform a hard close on a "deal" that promises to significantly increase your cost, out of pocket expenses and ultimatley divest you of your wallet and insult your intelligence. That's before getting to the F&I guy who then tries his best to separate you from whatever change you have left. This is where Tony, JC and Ken differ. By not only listening to, but HEARING what their customer's needs, lifestyle, trade and budgetary considerations are, they take a proactive, consultative approach and as has been our experience with these gentlemen, present a proposal that meets every single criteria that we were seeking while also pointing out other benefits that we hadn't even considered. They do not shy away from the negatives either, which is rare, but instills an element of trust. No hard closes, no foursquare, no extended back and forth, no lowballing, no pressure and no scotchguard or undercoating pitches.. Only a realistic demonstration of the purchase figures combined with respect, sincerity and professionalism. This team demonstrates their understanding that "people buy from people", that today's customers are far more informed than in years past and insulting their intelligence will not bring them back for a 2nd or 5th time. I simply cannot fathom, nor have I ever found, a more professional, personable or fair experience elsewhere. Thank you once again, gentlemen!

Impressed Customer

26 de mar. de 2015

On a whim, this past friday 3/20, we stopped in to look at the pickup inventory as between work and life, a truck was in order.. We were pleasantly surpirsed to find both Tony Nardelli and JC Croft, two gentlemen that we've had the pleasure of working with on several previous purchases at a differnet location. Pleasantries having been exchanged, we were introduced to Ken Lassiter who would spend several pressure-free hours helping us determine the right model and option package that would suit our needs and budget. It is obvious that Ken truly enjoys what he does as he demonstrated expert, reality-based knowledge of both his product and his competition. Impressively, Ken was able to provide quantifiable information on which we were able to base our decision - not just marketing hype or propaganda, which is quickly and easily countered with a quick google search from the showroom floor. This saved us a tremendous amount of time and headaches as he had basically done our research for us.Having selected our vehicle, a 2015 Ram 1500 Eco-Diesel Crew Cab, Tony Nardelli and JC Croft came through with flying colors and helped us cross the finish line and leave in a different vehicle than the one we arrived in (as has happened before). In my experience, having purchased more vehicles than what most would consider prudent, this team stands head and shoulders above the rest. Usually, the sales guy works hard to get you to become emotionally invested in the vehicle, then the manager will come by and present the "foursquare", lowball your trade and perform a hard close on a "deal" that promises to significantly increase your cost, out of pocket expenses and ultimatley divest you of your wallet and insult your intelligence. That's before getting to the F&I guy who then tries his best to separate you from whatever change you have left. This is where Tony, JC and Ken differ. By not only listening to, but HEARING what their customer's needs, lifestyle, trade and budgetary considerations are, they take a proactive, consultative approach and as has been our experience with these gentlemen, present a proposal that meets every single criteria that we were seeking while also pointing out other benefits that we hadn't even considered. They do not shy away from the negatives either, which is rare, but instills an element of trust.No hard closes, no foursquare, no extended back and forth, no lowballing, no pressure and no scotchguard or undercoating pitches.. Only a realistic demonstration of the purchase figures combined with respect, sincerity and professionalism. This team demonstrates their understanding that "people buy from people", that today's customers are far more informed than in years past and insulting their intelligence will not bring them back for a 2nd or 5th time. I simply cannot fathom, nor have I ever found, a more professional, personable or fair experience elsewhere. Thank you once again, gentlemen!

hypster

19 de mar. de 2015

Driving three hours to look at a vehicle was not out of the way in my opinion, considering the research I had done and saw that Safford had what I had been searching for. The truck was very nice (Dakota) and the price was fair, which I was only able to negotiate down a little since the Internet Price was already lower than KBB. I felt I received a fair deal and it was a nice ride. A week later however, I realized my new ride didn't have the tow capacity I thought and called my original salesman, Sam Mingle, who understood my situation and worked to find me a truck that would fit my needs better. Not sure if this is an hugely unusual situation, but the Safford Team worked with me to trade back one for the other and I could not be happier with my new wheels (RAM). I'm sure another dealership may have said "sorry, the deal is done", but Safford was most helpful making sure I ended up with something better suited to my needs, and I drove off with something nicer than I ever imagined - most important to me was that this was done without any pressure. I'd certainly refer Safford of Warrenton to anyone at any time. My next step will be to buy an RV, which I'll now feel very safe and comfortable towing with the Ram. I'll be sure to look around at Safford RV and hope that I'll have another great Shopping Experience.

hcustomer

16 de feb. de 2015

From the moment I found my new Jeep Cherokee on line at the Safford Dealership in Warrenton, to the time I signed on the dotted line, this dealership was friendly, helpful, and efficient. When I gave my contact information Dwight called immediately. I let him know I was on my way to see a specific car and he and Sam made sure it was ready (heated seats and all) for me to test drive. Tony worked with me to get to the price I was willing to pay. John shared but didn't push me towards extras and had me out the door in minimum time in the midst of a snowstorm. They even fed my husband and me lunch, They thanked my husband for his military service. My husband came with me but I was buying the car. Everyone treated me as such and all financial decisions were explained to me. Tony gave us time to talk in private so we could made our decision to buy together. Sam took a picture of me with my new car and made sure we understood how to operate all the equipment necessary to get home in a snowstorm. I would rate this as the top buying experience I have every had purchasing a car!

Milkman

5 de feb. de 2015

Jeffery Roberts assisted me through the entire process of finding the right truck for my needs. I searched three other dealerships while en route to my new truck, Jeffery and his crew were by far the most responsive, thorough, timely team I dealt with.Great work and thank you Jeffery and Safford!

Jeep

3 de feb. de 2015

My family has purchased two vehicles from Safford and both times it was a good experience. Everyone was very friendly and not at all pushy!!! Buying a car is a stressful experience, however Safford makes it very relaxed. Bill Hildebrandt our Sales Rep was fantastic!! We liked that he was very patient and did not pressure us at all! We would recommend Safford to all our friends and family

natalie

1 de feb. de 2015

My husband and I purchased our truck from Safford of Warrenton and cannot say enough wonderful things about our experience. We have purchased 3 cars in the last 14 months and this dealer by far was the best to work with. The sales man Sam Mingle, sales manager Tony Nardelli and finance guy were all a pleasure to work with and we were in and out quickly. We have two children and loved that they had a "play room" to keep them busy while we were doing the paperwork. They were not pushy, answered all questions and just all round fantastic to work with.

Rexx

24 de ene. de 2015

The employees at Safford in Warrenton are among the nicest and helpful people I have ever met. After taking with Jeff Roberts about my particular situation in needing a new car, he invited me to come by the dealership and take some of the Jeeps out for a test drive. He promised that he would work hard to get a lease payment that worked with my budget and my special circumstances. He introduced me to Jennifer Heckethorn who then helped me every step along the way with driving a few different cars before I settled on the Dodge Dart STX. John in financing was very efficient and kind, and he got the paperwork done in no time flat. I was out of the dealership in less than two hours, and i am very pleased with my new car. Thank you, everyone, at Safford. Keep up the excellent customer service.

oppera

24 de ene. de 2015

There are not enough adequate words to describe the level of customer service my family and I received at Safford Chrysler Jeep Dodge Ram of Warrenton. Car shopping with three small kids would seem like the makings of a nightmare, but this team was amazing at meeting ALL of our needs, going above and beyond to make sure EVERYONE remained happy through the entire car buying process.

zenpunk3

24 de ene. de 2015

The employees at Safford in Warrenton are among the nicest and helpful people I have ever met. After taking with Jeff Roberts about my particular situation in needing a new car, he invited me to come by the dealership and take some of the Jeeps out for a test drive. He promised that he would work hard to get a lease payment that worked with my budget and my special circumstances. He introduced me to Jennifer Heckethorn who then helped me every step along the way with driving a few different cars before I settled on the Dodge Dart STX. John in financing was very efficient and kind, and he got the paperwork done in no time flat. I was out of the dealership in less than two hours, and i am very pleased with my new car. Thank you, everyone, at Safford. Keep up the excellent customer service.

oppera

23 de ene. de 2015

There are not enough adequate words to describe the level of customer service my family and I received at Safford Chrysler Jeep Dodge Ram of Warrenton. Car shopping with three small kids would seem like the makings of a nightmare, but this team was amazing at meeting ALL of our needs, going above and beyond to make sure EVERYONE remained happy through the entire car buying process.

Chris

12 de ene. de 2015

If you live in Prince William County or any other county that requires an emissions test, I would not recommend buying a car from this dealership. Three weeks after purchasing a vehicle, I receive a phone call from JC in their finance department telling me he never received my down payment for the vehicle I purchased. I distinctly remember giving him my credit card and him having it for quite a while. He even left the office for an extended period of time, which made me think he must have ran my credit card at some point. I checked my credit card statement while on the phone with him, and come to find out he never he even ran the card. Its amazing that the company was willing to let someone leave the dealership with paying a sizable down payment. After I checked my statement, I immediately gave him the credit card information so he could process the payment. I was very cooperative, as I'm sure other people in my situation would have probably played hardball at that point. I also asked JC as to when my permanent tags would be ready as I had not received them yet, and it had been 3 weeks. Fifteen minutes later, JC called me back again and told me that they never ran an emissions test on the vehicle and that I now had to get one done before I could get my tags. With less than a week to spare on my temporary tag, and being out of town that last week, there was nothing I could do. JC said to me Yeah I guess I forgot to tell you to do that. Thanks JC, I appreciate that. This meant that I had to get the vehicle back home to quickly an emissions test done so we could get the permanent tags as soon as possible before the temporary ones expire. I was under the impression that all dealerships had to run an emissions test on their vehicles, but apparently that is only the case for certain counties in Virginia. My sales rep Bob called me later that evening and said the dealership does not run emissions tests on used vehicles because it is not required in Fauquier County. Regardless, anybody who lives in a county such as Prince William, Fairfax, Arlington or Loudoun Counties should probably not buy from this dealership as they do not run emissions test on used vehicles, according to my sales rep Bob. For all you know, there could be something severely wrong with the vehicles emissions output and you nor the dealership would know. You would think that this is something that would be checked on regardless of whether it is required in the county or not. I even emailed the General Manager Kevin Myers at Safford Warrenton about his Finance Manager JCs inability to run the down payment for 3 weeks as well as not telling me that I had to get an emissions test done until a week before my temporary tags expired. I never received an email response nor a phone call back. I guess it was not a priority of his that his Finance Manager forgets to run down payments and fails to tell his customers that they are responsible for obtaining the emissions test and not the dealership. Bob was a great sales rep and the vehicle I purchased was excellent, but my experience with the Finance department was abhorrent and the GMs lack of care about the situation is a bit unsettling.

cwpownall

12 de ene. de 2015

If you live in Prince William County or any other county that requires an emissions test, I would not recommend buying a car from this dealership. Three weeks after purchasing a vehicle, I receive a phone call from JC in their finance department telling me he never received my down payment for the vehicle I purchased. I distinctly remember giving him my credit card and him having it for quite a while. He even left the office for an extended period of time, which made me think he must have ran my credit card at some point. I checked my credit card statement while on the phone with him, and come to find out he never he even ran the card. Its amazing that the company was willing to let someone leave the dealership with paying a sizable down payment. After I checked my statement, I immediately gave him the credit card information so he could process the payment. I was very cooperative, as I'm sure other people in my situation would have probably played hardball at that point. I also asked JC as to when my permanent tags would be ready as I had not received them yet, and it had been 3 weeks.Fifteen minutes later, JC called me back again and told me that they never ran an emissions test on the vehicle and that I now had to get one done before I could get my tags. With less than a week to spare on my temporary tag, and being out of town that last week, there was nothing I could do. JC said to me Yeah I guess I forgot to tell you to do that. Thanks JC, I appreciate that. This meant that I had to get the vehicle back home to quickly an emissions test done so we could get the permanent tags as soon as possible before the temporary ones expire.I was under the impression that all dealerships had to run an emissions test on their vehicles, but apparently that is only the case for certain counties in Virginia. My sales rep Bob called me later that evening and said the dealership does not run emissions tests on used vehicles because it is not required in Fauquier County.Regardless, anybody who lives in a county such as Prince William, Fairfax, Arlington or Loudoun Counties should probably not buy from this dealership as they do not run emissions test on used vehicles, according to my sales rep Bob. For all you know, there could be something severely wrong with the vehicles emissions output and you nor the dealership would know. You would think that this is something that would be checked on regardless of whether it is required in the county or not. I even emailed the General Manager Kevin Myers at Safford Warrenton about his Finance Manager JCs inability to run the down payment for 3 weeks as well as not telling me that I had to get an emissions test done until a week before my temporary tags expired. I never received an email response nor a phone call back. I guess it was not a priority of his that his Finance Manager forgets to run down payments and fails to tell his customers that they are responsible for obtaining the emissions test and not the dealership.Bob was a great sales rep and the vehicle I purchased was excellent, but my experience with the Finance department was abhorrent and the GMs lack of care about the situation is a bit unsettling.

herk2527

10 de ene. de 2015

Our salesman, Ray Wood no matter the amount of time that has passed always remembers us and vehicles we are interested in. He is more of then a salesman he is a vehicle mentor and friend every time we are at the dealership. My husband has recommended him to every person he knows that has a Ram. Today we bought a used vehicle while our Ram was being serviced. Ray provides us a sense of truthfulness and assurance every single time. As a military family we have lived in four states and visited multiple Dodge dealerships and this is by far the best one yet. We drive an hour each way for this exceptional service.

Bobby

8 de ene. de 2015

My wife and I were down to one car and we needed a minivan for our growing family. Lori at Safford of Warrenton was very helpful! She and I discussed our needs and target price without pressuring us into making a decision RIGHT NOW. She did some research and provided insight into the pros and cons of buying new vs certified vs used, sometimes following up on her own time. I recommend Lori without hesitation, and all of the other salespeople were equally friendly and low-pressure. I'm the sort of person who will walk away from a pushy salesperson and was always at ease in the dealership. We took one Caravan for a test drive after-hours and decided to wait another week. It turned out to be the right decision: we got the color, condition, and trim package we were hoping for, thanks to Lori's expertise. The only downside of our experience was that the final warranty and financing process took over two hours. For the prospective buyer: understand how dealer financing and warranties work before walking in!

Vernon A.

5 de ene. de 2015

The team at Safford Chrysler Jeep Dodge Ram of Warrenton were extremely professional while also being friendly. Everyone from the General Manager of Sales (Tony), to my Internet Sales rep (Lauran), my sales rep (Lori), Jeff and a host of others...were attentive both during our email inquiries and the actual day of our purchase. Even though this dealership didn't specialize in GMC vehicles, there were members of the team that possessed a wealth of knowledge of the 2012 Yukon Denali XL. I received a price that I could live with and a buying experience that made the 2-3 hours spent in the dealership worthwhile. Oh! They even beat my pre-approved loan rate by more than .75%! So, glad we made the decision to purchase from this dealership! :0)

cosmos

4 de ene. de 2015

The team at Safford Chrysler Jeep Dodge Ram of Warrenton were extremely professional while also being friendly. Everyone from the General Manager of Sales (Tony), to my Internet Sales rep (Lauran), my sales rep (Lori), Jeff and a host of others...were attentive both during our email inquiries and the actual day of our purchase. Even though this dealership didn't specialize in GMC vehicles, there were members of the team that possessed a wealth of knowledge of the 2012 Yukon Denali XL. I received a price that I could live with and a buying experience that made the 2-3 hours spent in the dealership worthwhile. Oh! They even beat my pre-approved loan rate by more than .75%! So, glad we made the decision to purchase from this dealership! :0)

vizer

30 de dic. de 2014

Yes I purchase my first Chrysler this week at Safford in Warrenton and the sale people was good to work with. Down to earth people and very helpful in getting u set up in a new vehicle .Thanks to Jeff and all of his work and J C in Finance Department for making it all work..

DeanG

17 de dic. de 2014

We went to Safford to look for a Jeep but were a few weeks out from actually deciding if we were going to purchase. This delay in decision making is often met with aggressive sales tactics, but we experienced quite the opposite from Safford-specifically Lori. She respected our journey of due diligence and was incredibly helpful as we moved forward. The managers Tony and Brendan were awesome to work with too! Hi personality-low pressure. They actually believed that we were intelligent enough to make our own decisions about the purchase and provided honest talk-not pushy tactics. JC in the finance department was incredibly easy to work with too! He made navigating the aftermarket services and finance pain free. Everyone we encountered was sincerely willing to assist us and went out of their way to make the process low stress, informative and worry free. I would absolutely recommend Safford if you are in the market for any brand they sell. It should prove to be a refreshing experience as it relates to car buying.

springhillrd

10 de nov. de 2014

The salesman, Jeff Billak, not only displayed outstanding customer service but also had an excellent knowledge of his product. He has a very deliberate style and has a lot of respect for his customers . He is a pleasure to know.I would highly recommend this dealership when considering a new vehicle.

jbohan91

10 de nov. de 2014

We purchased a vehicle from Stafford this weekend. Jeff was a pleasure to work with! He was extremely honest and did not pressure us at all as you sometimes encounter in dealerships. The staff was able to quickly make us a great deal, and we left incredibly happy! I would recommend Stafford of Warrenton to anyone I encounter looking for both new or used vehicles.

eddiedfx12

2 de nov. de 2014

Using the USAA buying service, I received quotes from three different Dodge dealerships for a 2014 Ram 1500 Crew Cab. I went to each dealership in order of quoted price. Safford was my last stop. I was met by Tony Nardelli who turned me over to Bill Hildebrandt. Bill and Tony were true gentlemen. I came prepared with a spreadsheet with specific VINs, installed options, MSRP, and discounts from each of the three dealerships. I was prepared with information from my own research, and with information gathered through talking to the other two dealerships. Bill took the time to listen to what I was looking for and without knowing how much research I had done before coming in pointed me to a truck that matched my preferences the best. When it came time to finalize on the price, Tony printed out a sheet that showed the USAA bargained price which included multiple discounts and compared it to the invoice price. Everything was out in the open and there were no surprises. While it wasn't the lowest price of the three dealers, it was the most honest price and experience. In comparison, one of the other salesman from a different dealership tried to sell me a comparable truck for $2000 higher than what it was listed for on their own internet site. I told Tony before I made the purchase, it's not all about the price. Who you buy from is equally important. Tony validated my opinion of him when it was discovered that the truck had an additional feature that was not originally listed on the window sticker. Tony said, he would honor the price he quoted rather than marking it up to include it. When the finance manager tried to add it back into the price while going through the paperwork, Tony corrected him and removed it. I heard the finance manager say under his breath, "I guess we're giving trucks away today." The culture at Safford seems to be focused more on customer satisfaction through trust, honesty, and integrity. They've earned my trust, and I'll be returning for my maintenance services and will make it my first stop on future vehicle purchases. On a final note, two days after my purchase, I received in the mail a hand written note from Bill, on a very nice card, thanking me for purchasing the truck from him. Two days after that, Bill sent me a gift card to a local restaurant. For some reason, he is not listed on the sales staff on this site, but I believe he's been working there for over 17 years. As I said before, he is a true gentleman and I give him and Tony my highest recommendation.

robert.cowan.1023

29 de oct. de 2014

My recent purchase of a new Jeep Patriot Latitude was an excelent experience. Jennifer located apatreiot with exactly the options I wanted and the price was at the low end of what I expected from internet reasearch.My rateing would have been 5 across the board except for the inefficent extreemly rude tag and title cleark. However, after convaying my concerns to the manager everything was timely corrected.

chardy1959

4 de oct. de 2014

We stopped by minutes to closing on a Saturday. We were treated like we were the first customer of the day. Everyone was friendly and worked together as a team providing us with the information we requested. On Sunday, we went back and purchased a 2015 Jeep Wrangler. On our way home, we received a call from Tony Nardelli saying that another bank had responded to our request for financing, at lower rate. We went back to the dealership and redid the paperwork - saving us money. Not many dealership would have gone this extra step for the customer after the deal was sealed. I will recommend Safford of Warrenton to everyone!

18413

19 de sep. de 2014

We live in MD and had some reservations about traveling so far to buy a used car. However! Tony Nardelli was wonderful to deal with over the phone. We covered a variety of topics over many calls and when we arrived at the dealership everything was as Tony described over the phone. No surprises!

pghpa

11 de sep. de 2014

Made the long haul from Pittsburgh to buy a RAM 3500 and were not disappointed!!! Everybody we dealt with at Safford was friendly and professional. Great car buying experience overall!!! We are very, very happy with our purchase!!!!

Carpenterfd

9 de sep. de 2014

I stopped in at Safford of Warrenton on my way to another dealership to see what was in the available inventory. I was met by Jim Cannon who was extremely helpful and professional. He helped to find a vehicle that would fit my needs and answered all of my questions. A vehicle was selected and Tony Nardelli stepped in to work on a sale price. Though we were initially a good deal apart on an agreed price, with Tonys dedication and hard work, we were then able to reach a deal we were both happy with. John Stapleton worked out all of the financial details and was extremely thorough and informative. While I didn't plan on purchasing a vehicle on that day, I am sure glad that I stopped in to Safford of Warrenton and couldn't be happier with my new jeep. Good job guys!

mgodfrey

5 de sep. de 2014

I appreciate a dealership where the staff is professional, honest and upfront about all costs associated with the purchase of a new car. Safford of Warrenton is one such dealer. I couldn't find a better price for the same car.

AsburnVA

1 de sep. de 2014

Safford Warrenton was the fourth Chrysler dealer I visited today trying to buy a vehicle! Three dealerships were full of games switching cars and people every time we turned around. Safford Warrenton did it right. The negotiation process was fair and straight forward, no games! Finance was also quick and seamless. The Safford team was professional, friendly and worked to meet our needs. I plan to buy our next vehicle from Jeff, Brandon and John. Thank you!

lindsrleigh

30 de ago. de 2014

I was a first time car buyer and the team at Safford was fantastic! I was overwhelmed and a bit nervous about buying a car for the first time. Bill was friendly, knowledgable and put me at ease. I am so happy with my new Jeep! Will definitely recommend to everyone!

JandW0707

24 de ago. de 2014

The whole team at Safford was fantastic from the moment we walked in. We couldn't have asked for a better experience! In addition, we're looking for a 2nd car, and hopefully we'll be back soon to purchase.

tkepple

29 de abr. de 2014

Nice Clean Dodge truck that had been well maintained.I was not dissappointed with the condition of the vehicle even though it was higher milage.

Warmast3r

12 de abr. de 2014

Jeff is by far the most patient and understand car salesman I have ever talked to. He is great! I have been to a lot of dealers and talked to a lot of people. Jeff's a genuinely honest salesman. This is the second car I bought from Jeff...a dodge challenger and a dodge dart. Thank you Jeff!

kiman04

11 de abr. de 2014

I loved how they listen and worked with me ensuring I stayed within my budget. I want to thank Jeff for taking the time to come into work on his day off to support me through my entire purchase. Again Thank you! Stephen & Kimberly Bernhard

Downcast

23 de mar. de 2014

I'm not usually into writing reviews, however my horrible experience with the new car sales department of Safford of Warrenton has prompted me to do so. First of all, let me explain that this is no way a representation of the dealership as a whole, but targeted towards a few employees who happened to be working during the early hours of Sunday. Between my Father, Mother and myself, we have financed/leased 14 Chrysler vehicles from 2004-2014, and get $500 certificates annually from Chrysler to purchase another vehicle.My Dad who lives 300 miles north, asked me for his help in searching for a 2014 Ram he wanted to purchase. After searching the internet for what seemed to be a good deal, I contacted Lauran Martin (Internet Sales Manager) of Safford Chrysler Jeep Ram on Friday, and told her my Father was interested in a 2014 Ram 1500 they had available on their website. Lauran was very helpful up to this point, ensuring the truck was available. She told me it was at their Springfield location, and would have somebody bring it to Warrenton immediately. Everything sounded great, until I asked about trading in his current vehicle. After a few hours of going back and forth about options, miles, etc, I received a low amount (To be expected) at $18,000-$21,000. This price however, was sight-unseen, meaning they could not give an accurate amount due to not seeing the vehicle which is understandable. Lauran ensured me that bringing in the vehicle would assist in getting more for it. I again informed her that it would be a 600 mile round trip for my father, $100 in gas, and $90 in tolls.Lauran called me 6:00pm on Friday night and asked if we could arrive 2 hours later on Sunday because they couldn't retrieve the vehicle from the Springfield location until Sunday morning. My Dad drove down Sunday morning and we took the 30 mile trip from my home to Safford. As soon as I walked in I asked for Lauran and was told she does not work on Sunday, which she never advised me of. Mike Smith (Salesman) introduced himself and said he could help us through the process and that he would bring up all of our information Lauran and I talked about. As soon as we sat down he informed me that Lauran did not save any of the trade-in information and that he would need it all again. After about 30 minutes of trade-in paperwork, they took it for a ride and appraised it. Mike told us it wouldn't be long before they came up with a number. 1 hour and 15 minutes later, JC Croft (Sales & Finance Manager) informed us that he could not give us more than $18,000 for the trade (NADA lists the average trade-in at $23,850, retail at $29,000). After 10 minutes of trying to tell us that the trade would have to be wholesaled (Why a 2011 SUV couldn't sell in this market I have no idea) and that he could not find a buyer, we were basically told to go pound salt. Apparently making $11,000 on a trade is what they were looking for. Mind you, the SUV we were trading in only had 34,000 miles and was well taken care of. After being told there was nothing they could do we left 2 hours later (FYI: The Ram still hadn't arrived yet).Overall, this was a horrible experience and waste of time and money. I left feeling sad for my Father, who took the only day off he had this month to drive down in hopes of buying a new Ram. This dealership might not be the place to buy a vehicle if you have a trade-in, I can't say for just straight out buying a new vehicle. The internet sales department of Safford of Warrenton needs to re-evaluate their internet sales tactics.

jessclegg

6 de mar. de 2014

David and the rest of the staff at Safford Dodge were friendly, helpful, and genuinely cared about the vehicle that they put me in. I told David my needs in a car as well as a list of vehicles that I had found on their website. He went through each vehicle with me to narrow down the perfect match for my needs and budget. Barry was very informative and thorough as we were going through the paperwork and discussing different warranty programs that Safford offered. He answered each question I had and gave some great advice. Even though it was the very end of the night and past closing, I never felt rushed by any employee. They were all very cheerful and willing to help me any way they could.

gvantassel

24 de feb. de 2014

Great buying experience. Jeff knew the Ram trucks like the back of his hand. Not pushy, and very honest. The finance department handled my paperwork with a breeze

Davegswan

8 de feb. de 2014

So the wife decided she needed a new truck since her C3500 wasnt getting the job done. With 2 fords and a Chevy in the driveway we headed out for the dealer, expecting to stop and look at Fords and then Chevys. Dodge was not on our mind.We spent some time with the Ford sales rep, but I doubt he knew what a truck was, let alone how to sell one. We wasted an hours waiting for him to find a truck and answer questions with um, I dont know, lets look online. He never did find the truck. But he did try to show us a roller-skate kick-me mobile for sissies. What part of 15,000 lbs towing capacity didnt he understand?So off we go to the Chevy dealer, but right across the street was Safford Dodge. What the heck, cant be any worse than that Ford dealer, right?In we walk and there is Jeff meeting us at the door. Nice fellow and we hit it off right away. We make the introductions and tell him the wife wants a new truck. He asks the right questions and quickly discovers hes working with a woman that knows trucks. Around the lot we go and I even spot a 20 year old faded red F150 pickup. Turns out Jeff drives that to work at the Dodge dealer. Good man and secure. I might have bought that, but it was not for sale.So the wife takes the 2500 out for a drive and decides she likes it, but the 3500 looks even better. A short time later and shes the proud owner of a Hemi.Jeff did a great job and knows his products and services well. Further, he treats his customers right and took good care of my wife. Why do so many sales reps deal with the man when we told them the truck for was the wife? Silly. No Jeff. He knew who the customer was and treated her right. Further, me made the arrangements for the spray-in bed liner and gooseneck hitch in the bed. He even offered a custom trailer hookup in the bed to augment the hookup on the bumper. I never thought of that and it was greatly appreciated. Throughout the experience, Jeff was excellent and I highly recommend his services and Safford Dodge for anyones new vehicle needs.We never did make it to the Chevy dealer. No need.

ToddHickling

2 de feb. de 2014

David Rawlings was excellent. Appreciated his knowledge and honesty on the vehicles we were interested in. There was no "high-pressure" sales techniques which was also appreciated. Thanks, th

RonnieBurgundy

21 de ene. de 2014

Jeff Billak has sold me two cars in the past 3 months. Moved onto a mountain, and he knew what I needed! He was able to explain the differences between what my original choices were and why they weren't necessarily applicable to my situation. Ray Wood also took me around the lot while Jeff was with another customer who had an appointment (I didn't, just showed up), and was just as, if not more knowledgeable about the 2014 Ram I was buying. Mike Smith was the hero of getting me financed. Because of my recent return from Afghanistan, Mike took it upon himself to LITERALLY CALL the underwriters to provide me a better loan situation. The night I bought this vehicle, my mountain took 5 inches of snow, and is not under contract to be plowed. Needless to say, I was able to make it safe to work the next day (Traded in a Mustang). The Ram probably saved my life.

Anonymity17

21 de ene. de 2014

Hello,This is my second new Jeep purchased from Safford of Warrenton. EVERYONE there, especially Jeff, Mike, JC and Barry, are WONDERFUL! They listen, they care, and they help!Yes, they are in the business of selling vehicles, but they make it easy!I came in wanting one vehicle and left with one even better!Jeff was patient, informative, helpful and supportive!Mike was fair and fun!JC was patient and creative!Barry was really informative! He explained the financing and the service plans. Even things about the vehicle that I didn't know.These are the reasons I went back to Safford of Warrenton.I will probably be back there again!Thank you!

2deidre

21 de ene. de 2014

The worst car repair I have experienced in 30 years. Over charged, had return twice for faulty workmanship and finally had to go to another repair shop to actually complete the work properly. The receptionist at Safford advised me to not return because the dealership and repair shop is "unethical." The repair shop manager lied to me as to what they did. The knocked a hole in my radiator, cost me $400.00 to replace. The repair shop that actually repair my van said Safford Chrysler is notorious for this bush league repair and over charging. STAY AWAY!!! I have never written a bad review before but after my treatment at Safford I had to say something.

upser18

7 de ene. de 2014

I had a great experience overall, the sales staff was polite and helpful. I would recommend this dealer to anyone who is in the market for a new or used car.

Smoke20WV

21 de dic. de 2013

As with all of my experiences with Safford, Vehicle or RV, it was exceptional. No sales pressure, honest and down to earth people will keep us coming back.

jencutn4u

3 de dic. de 2013

For it being a late evening decision to look for a car, the guys stayed beyond closing time to ensure I was taken care of until I drove away in newer car.

tiffiep87

30 de nov. de 2013

AMAZING people to work with and WILL work with you! Mike went over and beyond to help my family out which we are very greatful for! A dealership that does not pressure is had to come by these days, I would highly recommend this dealership! -The Picketts

Steve1234

6 de nov. de 2013

I contacted this dealership about a used jeep on a Monday, by Friday that week I had received at least ten emails and three phone calls. I do not need so many follow ups!!

rpiston

31 de oct. de 2013

If I could give this place 0 stars I would. I contacted them through their website to give me an e-price. In the first e-mail, I wasn't even given an e-price. Then I was given an e-price. I go on the chat, and I am given an e-price of $1000 lower. How did it magically go lower in 30 mins?I then negotiate on the chat, and I asked for a price $285 lower than the new e-price, and for them to waive delivery charges. They said no. Who lets a customer walk over 300 bucks and a delivery charge.Then I call up Lustine and Fair Oaks, both say that the jeep they were trying to sell me, that they have marked as "in transit" hasn't even left the factory yet, doesn't have a window sticker, and won't be there any quicker than ordering it. Ridiculous. Lauran the internet sales manager clearly is not in the business of making sales. I will be most likely making my purchase with Lustine or Fair Oaks, as both of them have accepted my price.

erichar4

28 de oct. de 2013

This was the second time I have worked with Jeff and twice have purchased a new Jeep. The trade in and situation was more difficult this time butt he was able to assist and give good advice and options. He isn't pushy about getting me into something I don't want and I have appreciated that every time. I referred Jeff to my father and he bought a car and plans to buy a truck from him in the near future. I recommend Jeff or Ray to anyone who mentions wanting to buy a Jeep.

ramsierd

7 de oct. de 2013

The buying process was easy and friendly. There was no pressure to make an immediate decision. The test drive was lowkey and informative at the same time. Eve was nice to work with and very personable. Can't say the same for this review!

jobethramsey

30 de sep. de 2013

I would like to thank Eva for her assistance and kindness towards me in purchasing a new 2014 Jeep Patriot. I came into the dealership to have my 2009 Dodge Journey checked out because the check engine light was on. I talked to Chris and said I really just wanted a new car. I was only kidding but he said why don't you just go in the show room and see what they can do. I was very nervous and didn't think I could get a new car because I still had payments left on the Journey. Eva calmly listened to my story and said let's see what we can do. I really appreciate her patience with me and I love the new car. She was very helpful and kind. Thank you all and I would definitely send my friends and family to Safford of Warrenton to purchase a car.

jmccombe

23 de sep. de 2013

This is my 3rd vehicle purchase from Safford of Warrenton, and specifically David Rawlings and Brendan Gallehr. Both gentlemen are knowledgeable and professional. Their no-pressure, affable stye makes buying a vehicle from Safford of Warrenton a fun, pleasant experience. They allowed me to test drive several vehicles until I found the model I liked the most, and negotiation and finance (with Steve Guth) was a breeze. All that, and, this dealership has one of the best customer service departments I have seen in my 30+ years of driving. I would definitely buy another vehicle from David & Brendan.

KevinF1

21 de sep. de 2013

David was very knowledgable about the product line and options. He was able to answer all of my questions, and was willing to work with me to find the right vehicle to meet my needs.

TracyLW

8 de sep. de 2013

Talk about going the distance! I drove 384 miles each way to get my car but that doesn't compare to my experience with Safford Chrysler Jeep of Warrenton.They were absolutely great from start to finish. David Rawlings impressed me from the first phone call on--he was a straight shooter and went out of his way to answer any questions I had. This was really important since I was travelling over 5hrs each way for a hard-to-find 2006 Subaru Baja. The car was in pristine condition, but that was not only a function of the previous owner. Safford of Warrenton inspected/serviced/prepped the car to make sure it ran and looked great. It's the vehicle I had been hoping for but was beginning to think I'd never find. David was friendly and easygoing. There was no pressure from him and no BS. I would highly recommend Safford of Warrenton to anyone local or anyone willing to go for a nice Sunday drive!

15Henna

26 de ago. de 2013

We had a great experience working with Eve at Safford dealership.Eve was very helpful and understood what we wanted.She was able to work with us because,we were looking for a used,safe vehicle for our highschool daughter.We went to several other dealerships and came back to purchase a toyota Rav4 for our daughter.Thank you,Eve.

bushwc

24 de ago. de 2013

My wife took her jeep in for a free oil change. When she picked it up she good about half way home when the low engine oil light came on and a terrible stink was coming from the vehicle. She called my son who drove down and found the oil filter was not screwed on. called Safford who sent a tow truck. Several hours later when they said it was fixed and cleaned up she picked it up. When she got home she noticed oil covering the rear window and hatch. I took it to a car wash who refused to run it thru there system because of all the oil. I then took it to a touchless wash where about half or less of the oil was removed. I now have a oil covered vehicle that has an engine that was run out of oil because of their poor service.

jlholleman

23 de ago. de 2013

Foremost, this was my most enjoyable new car purchasing experience; by far. Since this was my first truck and I needed it to tow, I had many questions about the truck usage. I was convinced that the 2500 was what i needed when Jeff suggested that I consider if I would ever upgrade the size of my current travel trailer; great food for thought. Ray provided several great explanations regarding why: 1) the 13 2500 (3.42 rears) could tow so much more that a few years ago and 2) explaining synthetic versus standard oil. David, my final salesman was honest, straight forward and did not attempt to pressure me. During price negotiations, discussions were calm, realistic and timely. Brendan was most adult sales manager I have encountered. I felt that he understood my position as I understood his. I would gladly recommend this dealership. I live about 90 minutes from the dealership and the overall attitude is why I purchased this far from home.

AshleighJenkins26

21 de ago. de 2013

Eve was very friendly and enthusiastic about her job. She was patient with us, as I had my 7 month old daughter with us. we didn't end up buying the day we visited as I had an outside bank finance the purchase and she was more than helpful getting everything squared away and all paper work needed and going where it was needed.

mamamamam123

13 de ago. de 2013

The first time I dealt with this dealer we ordered a new Jeep, All cash so no finance. We waited a week for the Jeep to arrive. We were very excited to get the new vehicle for my wife, so we both left work early to drive the half hour there. One there we saw it and started to look it over....we ordered a panorama room and the one delivered did not have one. The salesmen Jeff asked if that was a big deal? Ah YES IT IS...we did not order this. So we left and ordered it from another dealer. My second experience was with my AC on my Dodge truck (had to use this dealer because I have a large truck) Long story short they said I needed a whole new AC system $2500. So I looked on the internet, bought the part for $225 and had in installed at a local garage for $180...Total $405. That is a huge savings and it stills blows cold!Third time, again I have to use them to check my truck because it is large, was for a turbo pressure not detected code. Took it there knowing what was wrong, just checking to see what they could do. They told me it needs a new turbo! Mind you I drove it there just fine, with only a check engine light on. I said no and told them I would pick it up the next day. I went to get it and it would not run, was it what they call limp mode, so I could not drive it away......I had to have them fix it for $2000. NEVER AGAIN WILL I USE THIS DEALER!!!! They robbed me for $2k because I could not take it to another place without towing it there

kcoble

8 de ago. de 2013

Eve was incredibly knowledgable about the Jeep Grand Cherokee. She took a lot of time out of her day and worked very hard to make the sale!

mamaC

1 de ago. de 2013

I had been looking for a used Suburban for about two months through several different avenues. I came across one on Cars.com that fit the bill. It was located at Safford, Warrenton. Called and was told it was available. Drove up and was helped immediately...although the color was listed incorrectly, that wasn't a problem. Ken took me on a wonderful test drive that covered highway and back roads so I could get a good feel for the vehicle. He and Mike worked with me to get to a price that was right for me. They even sped things up when I returned that night to purchase the vehicle.

lenamcfarland

29 de jul. de 2013

I thought Stacie did a super job of getting the Nissan Van I found on the internet to her dealer and had it ready for me to test drive quickly. I couldn't believe how everything went very smoothly.

wmorse

25 de jul. de 2013

They initially found a leak in the oil pan and set up an appointment for its repair. It was covered under the warrantee. When I took it in for the service they noticed additional warrantee work that was needed and so they did that also. Not every dealer service would have done that. When I drove out of the dealership, the car was running so well I felt this was now my dealership.Bill Morse

mbellu

22 de jul. de 2013

Overall experience was very good. Very freindly and outgoing sales staff. No high-pressure sales tactics. A little dissapointed that a leak in the vehicle was not identified before it went on the sales lot. It was a "certified" vehicle. Should have been inspected and repaired. Now I have to make a service appointment for a repair on the vehicle with less than 10,000 miles on it and owned only a few days.

ARBaillie

21 de jul. de 2013

Although there was a problem with some warranty work not being done during the visit due to dealers time and scheduling issues, the General Manager took resposibility for that problem and dealt with it quickly and fairly when he was made aware of it.I was disappointed on the day but an acceptable outcome.

SDT81

17 de jul. de 2013

Every experience I've had at Safford Dodge in Warrenton has been awesome, every staff member is friendly and helpful. I dropped my car off for service under warranty; the service was prompt and efficient. Everyone service member I came into contact with was over-the-top helpful, informative, and friendly. Mike has been the best since day one of my purchase there. I am a very happy customer!

hazel54

17 de jul. de 2013

My experience with Safford Dodge in warrenton was by far the best at any dealership I had visited. They were very accomodating and listened to what I wanted. When they didn't have what I wanted on the lot they went above and beyond to find the car I was looking for and within a price range I could afford. I have nothing but positive and raving reviews for anything I've had done there. I couldn't have been treated any better.Thanks to David and Mike for making this experience such a postive one. I am very happy with my Dodge Journey and will continue to come to this dealership for future service calls, etc.

CHMOJICA5565

10 de jul. de 2013

It's a very pleasant experience using the website and working Lauran Martin was awesome, and then when I got to the dealer working with David Rawlings and Steve guth to close the deal was a great experience as well, thank you all for making as easy as posible...

laurarollins

10 de jul. de 2013

When I arrived at the dealership to look at Jeeps, an older man just waved to the back of the lot, saying-- we moved the cars because we are renovating. He did not offer to help us. I do want to say that I am also an older person too. We drove around to the back to search and here came Eve-- who was on another mission. She immediately stopped to help us and went to get keys to access the cars. She explained all of the features and was so enthusiastic about the product. We went home and then returned four days later to pay for the car. We love it and Eve has been wonderful in follow up questions. I will say that this dealership needs to take into account the changing demographics of this area. The person I had to see about warranties referred to employees in the "back" as girls. Very offensive to me. The dealership needs to employ a more diverse population to draw in more diverse buyers. If we had not run into Eve, I would have driven to Maryland to buy the same car. Eve did her homework and set us up for the return to purchase the car, which involved her requesting the documents we faxed to her. It went very smoothly. She is a gem.

alisha2013

6 de jul. de 2013

David and Brendan were very helpful in trying their best to get us the best deal on a new vehicle and were very patient with us. They were both very friendly as well and took all of our needs into consideration.

robgiddens

3 de jul. de 2013

Eve is an excellent employee that really takes the customer's wants and needs into consideration. I would definitely go back to Eve for another purchase or recommend her to someone I know.

Hfh81

2 de jul. de 2013

David Rawlings was knowledgable, professional and responsive. Highly recommend him as a salesperson and look forward to future dealings with him and Safford. Exceptional commitment to the customer

phallesy

30 de jun. de 2013

I was looking to buy a Dodge Ram 1500 with a V6 for it's higher fuel mileage rating. I had been to a couple of Dodge dealerships - one seemed okay and the other actually tried the old 'we sold the one you were looking at two days ago' routine. In other words, they didn't have it when they told me they did.Upon walking into Safford, I was greeted by Eve. No pushy salesperson here. After letting her know what I wanted, she let me know that there was only one 4-door 1500 with a V6 on the lot. After crunching numbers, we determined that the one in stock cost a bit more than I had budgeted. Eve worked with me to find another truck that would fit my needs.We found one at another Safford location. I didn't buy the first day because I wanted to do some pricing research. After doing the research, Eve and the dealership worked with me so that I could get a better deal. After all the paperwork was signed, Steve Guth (sales manager) noticed that I had Realtor license plates on my car, and took the time to rewrite the paperwork to get me another $500 discount!The only bad thing - the truck wasn't the exact color that I was looking for, but everything else was just fine.

junglegraph

19 de jun. de 2013

I was upset at first because I had come in to look at a 2012 300 and was shown a 2013 instead. Upset because I LOVED the car. After that nothing else compared. Even after visiting a Cadillac Dealership. Roy though new was attentive, if he didn't know an answer he found someone that could. He made sure that we were happy.The one thing that I did NOT like was the financing person pressured us into taking his financing, though our credit union offered us to match any interest rate and loan length that was offered.

feliciapappas

17 de jun. de 2013

My husband and I recently purchased a 2014 Jeep Grand Cherokee from this dealership. Our saleswoman Eve did a great job and we were thoroughly pleased with the overall experience. I would highly recommend this dealership to anyone who is searching for a new vehicle.

Mosby1

12 de jun. de 2013

David was knowledgable and friendly. His approach was informative and not pushy. He put you at ease and made suggestions rather than pushing a particular product.

jsmwayland

10 de jun. de 2013

I came into this Dealership on an email I received aboout trading in my Chrysler Pacifica. I didn't think I was going to walk out with a new Dodge Journey, but I am! Overall the experience was great. The salesmanship was also fantastic. I definitely recommend this place to anyone that is looking for a car.

Ono30

6 de jun. de 2013

They say they offer the best possible deal. But you best not go to another dealership, you will get a better price and Safford of Warrenton wont release their car if they don,t get the deal! Seems to me they have an ego issue and their crap don't stink mentality. STAY CLEAR WARNING WARNING WARNING!!!!

philhoar

6 de jun. de 2013

The guys at Safford of Warrenton did a great job getting me the car I wanted. Eve was right there to help me as soon as I stepped out of my car to later that night when she went to dinner with me and my family. They were very professional and friendly and made my first car purchase as enjoyable as possible, they even stayed an hour after the dealership had closed just to make sure I went home with my new car that night. I would recommend Safford of Warrenton to anyone I know who's looking for a new vehicle. Awesome job guys!

elPawlik

6 de jun. de 2013

I called David to schedule an appointment and he was very friendly over the phone. Once my wife and I arrived at the dealership, David was quick to meet us and show us around the Grand Cheerokee we were interested in purchasing. He did a very thorough job and I am sure I would not have been able to figure out some of the vehicle's abilities without his help. After buying the Jeep, David called a couple days later to make sure everything was satisfactory and that I had no questions/concerns about the Jeep. Overall, I think David did a great job and I would recommend Safford of Warrenton as a place to check out if you are looking for a new vehicle.

lmarchil

4 de jun. de 2013

I want to thank everyone at Safford Chrysler Jeep Dodge of Warrenton especially Ray Wood my salesman and Brendan Gallehr the Sales Manager for such a pleasant experience in buying my new Dodge Avenger. I also can't forget my dear friend Dan Welch (in the parts dept) Without him I would have never met such a wonderful group of people. They were not your typical pushy salesmen and in fact steered me in a much better direction that best suited my needs. I could not have asked for a better experience!

Herk27

25 de may. de 2013

My husband knew exactly what he wanted in his Heavy Duty Ram. This dealership provided information he didn't know after two months of extensive research. Ray Wood is a certified diesel/transmission technician and after five minutes we knew we were in the right spot. Ray along with salesman David Rawlings gave us the best customer service. Not only got the best truck they were willing to work with us on the price. They knew exactly what was important to us. In the end, a drive to just look at trucks turned into buying a truck. The service is superb! My husband is going to have his new Ram serviced over an hour away because of knowledge of the staff and professionalism of this dealership which installs confidence in the service we will receive. Even though there is a dealership three miles away that didn't come close to the impeccable knowledge and service that we received. My husband has owned a Dodge diesel his entire life and he was impressed by the knowledge of the staff at this dealership. Thanks to Ray, David and the entire staff at Warrenton.

Herk2725

24 de may. de 2013

My husband knew exactly what he wanted in his Heavy Duty Ram. This dealership provided information he didn't know after two months of extensive research. Ray Wood is a certified diesel/transmission technician and after five minutes we knew we were in the right spot. Ray along with salesman David Rawlings gave us the best customer service. Not only got the best truck they were willing to work with us on the price. They knew exactly what was important to us. In the end, a drive to just look at trucks turned into buying a truck. The service is superb! My husband is going to have his new Ram serviced over an hour away because of knowledge of the staff and professionalism of this dealership which installs confidence in the service we will receive. Even though there is a dealership three miles away that didn't come close to the impeccable knowledge and service that we received. My husband has owned a Dodge diesel his entire life and he was impressed by the knowledge of the staff at this dealership. Thanks to Ray, David and the entire staff at Warrenton.

erj272

9 de may. de 2013

I have called or visited several times for parts or quotes on parts. I have dealt with Curtis several times and each time I have been talked down to as if because I am a woman I don't know anything about cars or parts, I have also been talked over especially on the phone. Most recently I called to get an estimated price quote for an insurance claim, I had the part number of the item that I was looking for, and Curtis wouldn't stop asking for my VIN and talking over me as I attempted to explain that I didn't currently have that available but if he could look up the cost of that particular number and the cost of the programming. I think it is extremely poor customer service to continue to talk over someone or interrupt someone over and over on the phone. I wish I could say that this was a one time experience but unfortunately it was not. I have had to have a key made for a vehicle that we lost the keys for and was treated poorly then in person, I have also come to pick up parts that were ordered and paid for previously and had to wait for 5-10 minutes while Curtis continued to catch up with a buddy on the phone, he made no attempt to cut the call short.

jrunr

1 de may. de 2013

Great service and friendly staff. Went out of her way to make this a great buying experience. Thank you so much! I will continue to be a future customer of this dealership!

Aay290

8 de abr. de 2013

Great experience! My family and I go up there to get our car work done and the people who work there are just so great in the service department, and now that we've dealt with the people in the sales we are so happy! I bought my first brand new car it's a 2012 Dodge Dart and i absolutely love it! Thanks!

kcs123456

2 de abr. de 2013

Brendan (Safford) was the first of 4 dealers to get me a price and option information on the new 2013 RAM 1500. The other dealers either couldn't place an order or were confused about prices and options.

jltoms

31 de mar. de 2013

We drove the 2 1/2 hours to purchase the Jeep Grand Cherokee from Safford after selecting the exact vehicle we wanted and determining price we were willing to pay. They had the best selection. It was our first experience of making contacts via internet and on-line chat. There were no surprises once we arrived and David and Brendan were extremely helpful! We would recommend Safford to others.

jasonlklein

21 de mar. de 2013

We needed to purchase a pick-up for our farm. After visiting several other manufacturers we settles on the Ram 1500 and greeted by Stacie Wakefield on our arrival. She walked us thru the whole process and was extremely helpful, knowledgable, and honest. We would definitely go back here for our next vehicle and would insist on going with Stacie as our sales person.

RHonaker

20 de mar. de 2013

When I visited the dealership, I wasn't sure I was ready to buy a new or used vehicle, I thought I would just go there and take a look around, I was assisted by Stacie Wakefield and she explained different vehicles and recommended test drives on the vehicles she believed would fit my needs, after explaining different financing options I decided to buy the Chrysler Certified used vehicle and I must say, I am very pleased with the car. Stacie was wonderful and very attentive to my needs and concerns and answered every question I had.

MarkWalker

14 de mar. de 2013

This is the third vehicle I have purchased from Stacie. With the experience from the very first purchase she is the only person I want to work with. Her level of professionalism and courtesy is second to none. You just get the feeling she cares about her clients best interests.

sassygrlinda

13 de mar. de 2013

Genuinely interested in meeting our particular needs not just what he wanted to push. Worked extremely hard to place difficult financingfor first time buyer. Friendly and patient absolutely fabulous experience all the way around even Mom approved and will recommend highly

JHanover

11 de mar. de 2013

Roy was great, and very helpful in assisting me with getting the deal I wanted. I also got the financing I wanted in the term I wanted.

douglasthornton

4 de mar. de 2013

I looked long and hard to find the car I wanted. In the color I wanted. With the miles I wanted. Safford of Warrenton had it and for a good price. I called and spoke to Belinda Demelis. This salesperson goes way out of her way to get you any information about the vehicle you need. I was on the phone with Belinda for over an hour a couple of times asking questions about the car and about my trade in. I live in Alexandria so a drive to Warrenton is not a quick hike by any means. Belinda made me feel confident enough that we would be able to get a deal done so I took the leap and drove down. We took an extended and rigorous test drive that pushed the limits of any ordinary salesperson.When we got back Belinda worked with her Sales manager Mike Smith on my trade in. After some very dissapointing numbers for my trade in where received I was ready to leave. Belinda reassured me that a deal was still possible so I stayed while she worked with Mike Smith the sales manager. Mr Smith was able to produce the MAGIC number that I needed for my trade and the deal was done. Thanks for the hard work and effort. Also thanks for lunch.

smwithrow

22 de feb. de 2013

Stacie was very friendly and very knowledgeable about the vehicle. She spent quite a bit of time going over the features and, since they did not have the one I wanted on the lot, helping to find one close that had most of what I wanted. My overall experience was great, though I did feel that, when told I would receive a call about something, the call did not come in what I thought was a timely manor. Though that could have just been me being anxious to get my new car. :)

Jodera

19 de feb. de 2013

David was great to work with.Never pushy or overbearing.Made sure I had all my questions answered.Jeff was friendly and very professional.Oh yeah...When it comes to the part where your going to do the financing, This guy knows his stuff!!! He was very positive all through the loan process.Jeff was super fast and really went through all the info with me The best auto financing experience Ive ever had! All car buying should be so effortless.FANTASTIC!THANKS. I would certainly recommend Safford to anyone looking to buy a car,new or used. And, I would be very happy to refer anyone to David and Jeff.

Nyfan2257

15 de feb. de 2013

Outstanding. Very patient, accomodating, professional, friendly, and willing to negotiate. Explained everything fully and truly made my experience enjoyable. Thanks Stacie and your team!Chris

alisa72

14 de feb. de 2013

I first looked at a used Jeep at a Buick dealership in Front Royal. The salesman talked down to me and made comments about how Jeep Libertys arent like a real Jeep, just the "girl version". I test drove the car, was told that they could get me a 10 or 11 percent finance, and then was never called back again. I had a very bad experience with them. I was then down-hearted thinking I would not be able to get another Jeep. Then, my father drove by Safford Chrysler Jeep Dodge in Warrenton and told me about two Jeep Liberty's that he saw at their location. I was only looking to get another Jeep Liberty, as my trade in car was a 2005 Jeep Liberty that I loved. I went online just as I did the Buick dealer, and I filled out an online credit application. Within an hour or two, I received an email stating that they received my application and someone would contact me soon. My entire experience with Safford of Warrenton was excellent from start to finish!! Stacie Wakefield was an excellent sales rep, as was Barry Haddan, the business manager that drew up my papers and was very detailed when explaining my extra options available to me. Mike Smith went out of his way as the used sales manager to find a bank who would work me a decent finance deal. Mike worked for days to find me just the right finance for me in my situation!! He and Stacie definately went above and beyond their job duties!! I will be sure to tell all of my friends, co-workers, and acquaintances about this dealership!!!! They made me feel like they understood my situation and needs just as a family member would. They are extremely nice to work with!!!!!!!

djobes

13 de feb. de 2013

After carefully considering my next vehicle of choice, I decided to go with a RAM 1500. I went to the dealership with a tight budget and they were more than willing to get me where I wanted to be. They laid out choices and estimated costs for each vehicle. After a few visits and a few test drives, I decided to take a few days to decide if this was the right choice. I received emails during my thought period, but none were pushing a sale or trying to force a deal. They were honest emails about costs and to praise the many features of their dealership. Belinda allowed for multiple test drives without trying to force a deal after the first one(as most dealerships do). They even worked with my trade in and gave me a fair deal. All together, this dealership is not your typical dealership. They not pushy salesmen and women who only want to make a sale. They provide upfront service records and carfax reports prior to even discussing prices. Amazing experience overall.

JohnMountjoy

9 de feb. de 2013

I first went to the dealership to test drive the new Dart just because I was interested in its performance, not with the intention of buying. After driving the car and hearing the specs on fuel economy and power etc, I was sold. After taking some time to decide color and other options I returned with the intention of ordering the car exactly how I wanted it. It was a surprise to us all that ordering the model I wanted was not an option at this time. Feeling a little discouraged David really put in the time to search the area for a car that I liked. They indeed found a car that met my desires almost perfectly. Being my first new car I had a ton of questions and never did one go unanswered. The entire team at Stafford of Warrenton really put in the extra time and effort especially David to ensure I was well informed and got the car I wanted. The car I wanted was delivered to another dealer and they arranged to have it picked up the day after it was delivered to the VA beach dealer and I had the car as soon as it was back to Safford. There was never I high pressure uncomfortable sales environment, it was simply a pleasure to buy a car here especially since they did everything not only to get me the car I wanted but also did everything to get it to me at the best possible price. Thanks guys for making my purchasing experience pleasant ! You guys Rock !

Leighia

8 de feb. de 2013

We went to Safford to test drive a Jeep. My husband had owned a couple and wanted me to give one a try. The new Jeeps are nothing like his old one. It was nice inside and out and sat up tall so I could see well which is what I was looking for. I was so impressed with Stacies knowledge of the vehicles...for once my husband had someone that could talk his language. We were both impressed. Loved it that she listened to us and wasn't rude and pushy like a lot of sales people. I love my Jeep. I would and have recommended Stacie and your dealership to friends. Even had great customer service when I went in for my first oil change and tire rotation. Keep up the good work. Life is good!

pramsey

6 de feb. de 2013

I had been looking for a Dodge Challenger for some time, and really could not find what I was looking for at a price I was willing to pay. While looking through the internet I came across Safford Chrysler's web site, and sure enough they had both. I made arrangement's to meet with them and the rest is history. Brendan as well as the rest of the staff have been extremely helpful. I would suggest that anyone looking for a good vehicle at a great price should visit. Safford Chrysler.

enginemedic25

6 de feb. de 2013

This is the second vehicle I have bought from Safford / Jacoby.Both experiences were extremely PAINLESS!!My sales associate was Stacie Wakefield and she was SUPER! Very knowledgeable about the vehicle I was there to test drive and understood all of my concerns. She even let me entertain her with my dull stories while on the test drive.Thanks Again Stacie!You Rock!!

b00berj79

5 de feb. de 2013

I came in for a sensible SUV purchase to replace my small sedan. I have a growing family and needed an upgrade. What I got from the moment I walked in was someone who listened, was professional and gave me all the information I needed to make a responsible decision and it was fun! I'll be back for my next upgrade, maybe s new one next time!

jlandhl

23 de ene. de 2013

I recently had the opportunity to buy a fun car (not one for commuting or family obligations). When I started I did not know what I wanted other than an American muscle car. I knew I wanted one of the three American classic muscle cars but not which one. I visited several dealerships and Safford of Warrenton was the only one to try friendly customer service based about what I was saying and wanting, and not just trying the hard aggressive sales push. When I arrived at Stafford of Warrenton I was greeted by sales person Belinda Demelis. She showed me the available challengers on the lot and we took a test drive in the model I wanted, just wasnt the right color and packages. When Belinda heard that I was trying to get a feel for the car to compare against other similar cars she modified the test drive route to better accommodate me. After the extended test drive I received lots of material on the vehicle and dealership and was on my way. No buy this right now or the price will go up pressure.I was then allowed time to think about my future car, what I would like it to have, and what a reasonable price would be. After test driving all the cars I was interested in my decision was to get a Dodge Challenger R/T Plus.During the time I was considering every detail of what I wanted, Safford of Warrenton transferred in a vehicle that was extremely similar to what I wanted (might have just been a coincidence). I noticed on the website and asked Belinda to setup a test drive for this vehicle. Belinda had the shop rush to have the car ready in a couple of hours (cleaned, safety inspection, etc) so I could test drive it right away. After the test drive I was given a very fair price for the vehicle and I requested the evening to think about it and was on my way without the pressure sales push. I returned the next day and let Belinda know that I had decided against buying the car. Belinda simply asked if she could help me find the car I did want without pushing the car I had rejected. She searched everywhere for the car I wanted but because I was so specific and wanted the vehicle to have several new packages it needed to be ordered. Belinda worked with Brandon Gallehr (sales manager) and me to build the order exactly as I wanted explaining the options and requirements for the packages to coexist on a single car. After the car was built I was presented with the MSRP and all possible incentives. After a short period of time we settled on a very fair price. I had come into the dealership with reasonable expectations on price based on my research and Safford of Warrenton quickly worked out a deal with me.I am now waiting for the car to be built so the deal can be finalized. I will provide an update once the deal is finalized and the ink dry (even thought the tough part is done, and it was not so tough)

jgcruz68

23 de ene. de 2013

We first visited Safford of Warrenton to explore the current lot inventory; we did not have any intent of purchasing a vehicle. However, after working with Stacie Wakefield we felt completely at ease and had a great customer service experience. At the end of the day, my wife purchased a Jeep Wrangler (Oscar Mike edition) and I placed an order for a custom built Jeep Wrangler. During the ordering process, Brendan Gallehr was also very helpful and willing to go over each option. In the end, Jeff Surratt was lightening fast in processing the financial part of the sale. Safford of Warrenton has a great team!

GeorgiaPeach1

14 de ene. de 2013

I came to the dealership for someone else, but ended up leaving with a brand new car! David Rawlings and Jeff Surratt were helpful worked miracles getting me into a car. I appreciate the kindness and effort extended on my behalf. I will definately bring my daughter back when she is ready to buy a vehicle.

rrpayne66

11 de ene. de 2013

Very nice people to do business with. No preasure, just good service. Very knowledgable staff. They were also helpful with what type of accesseries to get and where to get them. Br prepared to actually ENJOY buying a car versus dreading it!

amber.santi

5 de ene. de 2013

Stacie worked diligently to get us a payment that we could afford on a vehicle that met our needs. She was extremely helpful, friendly and professional. She and the rest of the staff were a pleasure to work with. I will be recommending Stacie to others. We visited 3 other dealerships before going to Safford. Stacie offered by far the most outstanding customer service.

johnteeter

17 de dic. de 2012

Had to drive 200 miles, but it was worth it to find the particular truck I wanted. Very friendly sales staff. Would recommend them to a friend.

kodiak5768

5 de dic. de 2012

Stacie was amazing to work with and we will definitely be sending more people her way. She did an outstanding job and we will definitely be sending people her way!!

Michale Chronister

28 de nov. de 2012

I called this dealership after numerous attempts to work with local dealers. Each of the salesperson(s) I dealt with until I called Stacie kept wanting to sell me a Jeep I didn't want. I called Stacie who was recommended through the financial institution I was dealing. After talking to her she was the only salesperson who suggested ordering exactly the Jeep I wanted. I didn't mind waiting on the Jepp to get exactly what I wanted. Stacie walked me through the whole prcess and I even got my Jeep earlier than originally planned. It was a great experience working with Safford of Warrenton and Stacie Wakefield in particular. I will recommend her services to anyone I hear of that is in the market for a new or used Jeep. Thanks Stacie.

michaelpcosman

10 de nov. de 2012

Stacey is a GREAT person to do business with. She is extremely Knowledgable,Professional, and curtious. The consumate professional. She always has a big smile and time to help you even after your purchase. In short, she's awesum!!Thanks Stacey. Safford is a great place to buy or service your vehicle.

brian_cellone

3 de nov. de 2012

The Safford team at Warrenton was great. Stacie was great to work with. She was very knowledgeable. I would definitely recommend visiting this dealership. Thanks again!

candycane2012

23 de oct. de 2012

We went to this dealership to look a truck posted on the internet. When we arrived, the sales individuals were helpful and allowed us a test drive. There was no pressure to look at other vechicles and our needs were met quickly. They were able to find us financing and the paperwork required was filled out by the staff. Our experience was wonderful and we are extremely pleased with our purchase!

Sharon Martindale

22 de oct. de 2012

On September 18, 2012, my husband and I were returning home from a getaway weekend.We experienced trouble with our Dodge Van engine and had to be towed. We were towed toa nearby privately owned repair shop where a repair was made that was thought to havecorrected the problem. After having gotten on the highway again, and about an hour further into our drive home, we, once again, found ourselves having to be towed. This time we were close enough to Warrenton to be towed to this dealership. Unfortunately, our vehicle didn't arrive until the dealership was closing for the night. However, we were greeted by the service manager with a smile, and he understood our urgency to get home. He arranged for our vehicle to be placed into the service schedule as early the next morning as possible. In the meantime, they recommended a very nice hotel and helped us make arrangements for a rental car while we had to wait. The next morning, we were able to pick up our vehicle as promised with a full explanation of the repair that was done. I would highly recommend this dealership because of their extreme friendliness andaccommodating handling of our situation. This dealership far surpasses excellence in service than any other dealership I have ever had to deal with. Thank you for excellent service!!!!

rrigby

13 de oct. de 2012

Stacie was friendly, knowledgeable and made sure that I got exactly the vehicle that I was requesting. She went out of her way to check other local dealerships to get the color and body style that I was requesting. This is my first Jeep purchase and I really enjoyed the experience (and the Wrangler). I have recommended Stacie and Safford Jeep of Warrenton to my friends and family!

adrian c

7 de oct. de 2012

I have purchased 3 vehicals from Safford of Warrenton so far & each time i have worked with Stacie Wakefield who has been great to work with,each time she has made sure i have gotten exactly what i wanted & even if they had to ship it in from another dealer,she has never pressured me into buying anything & has always answered every ? i have had about every vehical.It took 3 years before i bought anything from her & she never pressured me.I have had all my service done there also & they have always done everything correct the first time & in a short time span.I would recommend this dealer to anyone.

carltsway

3 de oct. de 2012

Stacie was very friendly and helpful throughout the entire process. She was not pushy and answered all of my questions. This is my second purchase from Stacie which is a credit to her skills and personality.

maureendent

30 de sep. de 2012

Stacie was wonderful to work with. I test drove a wrangler a few years ago with Stacie. I told her that it was a dream of mine to own a Jeep Wrangler. I told her when I was able to get my Wrangler I would come back and purchase one from her. With the help of Stacie and my wonderful husband I am now the very proud owner of a Jeep Wrangler.

hoa_crews

28 de sep. de 2012

Mr. Roberson was very courteous and patient. We did not feel pressured into buying a vehicle. Even after we bought a vehicle, Mr. Roberson went above and beyond our expectations by dropping off our license plate at our house. He knew exactly who we were each time we called the dealership. It's the subtle touches like that which impress us about the dealership. Overall, we had a great experience.

lhendricks

26 de sep. de 2012

If you appreciate genuine old fashioned customer service with a smile, where people bend over backwards and do anything possible to help you purchase the vehicle you want, then Safford of Warrenton is where you want to go! Living in Michigan, it's impossible to purchase a used vehicle without rust problems, because of the chemicals being used on the roads in the winter. So, our only chance to get a decent truck was to go outside of the state we live in. After countless calls to different dealers we found on the internet, we stumbled upon Safford, and what a blessing David Rawlings is! After a few days of his endless work and effort, he got us financed with terms we could afford, and we made the trip to Virginia to pick-up our truck! And Jeff Surratt made the paper-work a "walk in the park" for us, there are simply no words to express our gratitude! No matter where life will take us, we are 100% a customer for life.

pat_moore

26 de sep. de 2012

David Rawlings:This was the first vehicle I have bought and David made the whole experience very easy and enjoyable. Honestly, I was worried about the whole idea and "hassle" of buying a car, but everything went extremely smooth. Pretty funny guy as well, kept the whole process very light and friendly. Jeff Surratt:Only dealt with him for a short period for the 'technical' side of things i.e. insurance, loan, etc. He was easy to understand and explained things thoroughly (very helpful for a first time buyer)

hollis.bauer

18 de sep. de 2012

The experience I've had so far with our salesman Jeff Billak at Safford Warrenton has been outstanding. The best thing I could say about him is that you would never know he's a salesman; I think that speaks volumes. We actually went to the dealership for maintenance on our Jeep Patriot but found Jeff so interesting we stood around chatting with him. I have been thinking about a new vehicle for about a year but have not been proactive because I loved my old vehicle and hate the process of buying a car. After I mentioned it was a possibility he said you can look at or drive anything here you are interested in but if today isnt good come back when you're ready. I thought to myself is this guy for real and we decided to stay; he is absolutely a great guy who will not push you into a sale you are not ready for. Jeff spent a great deal of time with us that day making sure we chose the right vehicle and very skillfully did this in an unobtrusive manner. I highly recommend Jeff and this dealership to anyone who hates buying a car!

ASisk07

17 de sep. de 2012

Staciie Wakefield was awesome! She really went over and beyond for us and we love our new Jeep Wrangler. I would def recommend her to a friend or relative interested in a car. The whole staff was friendly, and I enjoyed my experience with them.

william.corum.7

14 de sep. de 2012

we came in to trade in our 02 explorer and from the start the expierience was great. we didnt have much cash to work with and the guys here never stopped trying to get us into our new vehicle. great bunch of guys and will go above and beyond to satisfy the customer.

paulburnell22193

11 de sep. de 2012

Very friendly staff and a great selection of cars. They were able to get me a two year old car for a great deal and financed the whole way. Great job!

anthony.pieri

8 de sep. de 2012

Jeff and Stacie made this car buying experience the easiet I've ever seen. Friendly, courteous, and fast. They took the time to answer all of my questions, and genuinely cared that I understood each step in the process. I will recommend them to everyone I know!

judy.d.olsen.7

6 de sep. de 2012

Stacie and the dealership staff were great to work with. They were knowledgeable and did not pressure us as we shopped and researched before making our decision.

m006534

31 de ago. de 2012

Complete clown. Abrasive and unhelpful. Blew the sale with his attitude and unwillingness to address a maintenance issue where the vehicle in question was leaking oil. When asked for documentation on the defect, refused to provide it. Because of his unhelpful, discourteous and disrespectful attitude the 40K in my pocket will be in the hands of another dealer.

brenda.seese.5

28 de ago. de 2012

Stacie listened to our needs and what my husband and I wanted in a new vehicle. Even though the minivan we wanted to see was a dealer demo and not accessible to us that day, she eagerly tried to reach the salesman and keys. When that wasn't possible (salesman in Florida and keys in his pocket), she immediately had a similar Town and Country Limited brought into the customer viewing area where she demonstrated the interior seat features and dashboard technology. She then had us take the driver's seat and talked us through basic steps.We felt she was very attentive, tried to give us a fair deal financially and laid out all the steps necessary to have the vehicle we purchased ready for our pick up the following week. The Saturday we arrived to pick up our new minivan, Stacie met us in the parking lot as we approached the dealership building. She again carefully reviewed the technology of the "key" system, sirus radio system, synced my cell phone to the vehicle for "hand free" communication. She was very thorough and we left the dealership lot very happy. After having our van four days, my husband and I would return to Safford in Warrenton to deal with Stacie or suggest that others we know consider vehicle shopping with her.

FJA

19 de ago. de 2012

We have purchased quite a number of new cars over the years. Stacie made this the most positve and informed car experience we have ever had. She knows her product and was able to effieiently work with us through the pros and cons of all the options. We arrived at the perfect choice for us - which was NOT the most expensive or I suspect most profitable for her. Excellent sales professional.When it came time for the paperwork, Jeff was outstanding as well... clear and quick. He even went out of his way to meet me the next day to close out a few details.Historically, I really dislike the whole car buying experience. Safford of Warrenton stads apart from the rest. I expect that I will be a customer for a long time.

20M CW

5 de ago. de 2012

We were contemplating one of two cars and appreciated the fact that Stacy gave us sincere advice to help us decide between the various options. This resulted in our purchase of the slightly less expensive car that had the essential options we needed. We were able to go for two test drives which helped us talk things over without a sales person in earshot. Bottom line... no pressure to buy; a comfortable experience. Stacy was pleasant and knowledgeable. We also liked the fact that negotiations were able to proceed without putting a check on the table (the "are you sincere" trick of so many car dealers) or being put on hold for an excruciating long wait while a higher-up approves an offer (something we have been subjected to in many past purchases at other dealers). The price of good rather than great reflects the fact that our trade-in allowance was on the low side after negotiation... we accepted it because in the end it didn't matter as much as getting the new car, others may look at this differently. I would definitely recommend Stacy Wakefield as the person to see at Safford Warrenton.

Kiblerb

28 de jun. de 2012

Had a great experience at Safford Jeep of Warrenton due to the time that he spent with us throughout the day getting us the best deal possible. I am very thankful that Jeff was the one outside when we pulled up in our car. We got top price on our trade in and a good price and financing options for the new vehicle we bought. Jeff is the kind of guy you would like to buy a car from. I highly recommend Safford of Warrenton as a dealership and Jeff as a salesman.

big bird

27 de jun. de 2012

After spending a fortune over the years at my local quick lube place, I decided to try Safford of Warrenton's service department for an oil change. Not only was it a fraction of the cost, Ray and Dave in service took excellent care of my car. Plus they have great coffee!

KRoche

17 de jun. de 2012

We found everyone at the dealership very easy to work with. Our saleman was Ray Wood and he was great! He made our experience actually enjoyable. We would recommend him and the dealership to our friends and family.

DINK31

20 de may. de 2012

I've never had a better dealership sales experience than working with the Jeffs.I came in to test drive a vehicle with my purchasing criteria in mind. I was up front with what I would pay and what I hoped to accomplish - test drive, inspect vehicle, talk price, and financing but I hadn't intended to purchase that day. Jeff Billak was easy going and straight forward, I took the car to lunch with the wife, came back and I was out the door below the price of my USAA buying program price.Honorable mention for Ray Wood, thier service manager who does well to train the sales team in the fine details of the vehicles. This is a winning team at Warrenton.All car buying should be this easy.

ltmorgan67

15 de may. de 2012

Ray Wood was the most knowledgable sales person I have ever worked with. His years of experience in service gave him a depth of understanding that no traditional sales person can ever have. Others should take note of this, as it is invaluable to the dealership, and thier customers. I negotiated directly with the sales manager on price and Ray covered every detail of the car's features, and again, he was extremely knowledgeable, and I would recommned anyone to him.

Amyreamer

12 de may. de 2012

Ken kept me posted on the availability of the car and was very responsive. Our offer was accepted easily and paperwork process was painless. Really good car buying experience.

rshifflett

25 de abr. de 2012

David was very friendly and helpful. I would completely recommend him to any of my friends or family members who are looking to buy a new or used vehicle.

magnusthecow

13 de abr. de 2012

Purchase with Stacie was simple and straightforward. Service department is also great, despite having another dealership less than 3 miles from my home I frequently find myself driving 50 miles for service that I trust.

mntman

10 de abr. de 2012

I knew I was ready to buy a new truck, but couldn't find anyone who wanted to deal, until I met Jeff. I had went to 6 other dealerships and looked at many different makes and models, but no one wanted to come down more the $2,000 off the sticker price. I told Jeff in the parking lot what I was looking for and what I would pay and he said I can put you in one today! Jeff was thorough in his explanation of everything, from the features the truck had to the fine print on the paperwork. I couldn't ask for a better sales person. I highly recommend that if you are in the market for a new vehicle you ask for Jeff Billak.

Angie Clark

10 de abr. de 2012

Everyone at Safford was tremendously helpful. I was greeted by Mike who helped me test drive the car. David came in and help with the financial part. He explained everything I needed to know about my new car. Jeff was excellent in helping me finish the paper work.

ghazard

9 de abr. de 2012

Very thorough and professional sales person. Completing the transaction was very straight forward with absolutely no hassle or waste of time. A pleasure doing business there.

vplaza

8 de abr. de 2012

Both Stacie and Brendan made a long time dream come true for me. I am so grateful for their hard work and patience. They were excellent!

sleeper02z06

5 de abr. de 2012

I had been looking online at many dealerships for a Ram 3500 Laramie. I found 3 trucks in my area that matched what I wanted and ended up making the trip from my home to Safford of Warrenton because of the advertised price they had on thier website. I called and talked to David Rawlings who assured me the price was a true price out the door. I had no desire to go to a dealership that was using low prices to draw people in only to find it is not true. When we arrived David had the truck out front, perfectly clean and waiting for a test drive. From test drive to final paper signing I have to say this was one of the easiest and best car buying experiences I have had. David was a great Sales advisor and working with Jeff Surratt for final financing and paper signing was seamless. I would buy another vehicle here anytime.

staceysuth

4 de abr. de 2012

Ken was very quick to answer my email questions, provided me all the information I needed before I made an hour and a half trip to even look at the car. Everything was exactly as he listed.

Frankie2

4 de abr. de 2012

Having purchased many new cars in our lifetime, this purchase was one of the best.Stacie was extremely knowledgeable about the Chrysler Town & Country van (our first Chrylser buy) and she made our time at the dealership very pleasant. She answered allour questions so we purchased the van. She is an excellent salesperson and very honest.The only time we have had to return to the dealer was for some minor recalls and oil changes and the whole crew at Safford are great.

JeepLovnBoo

3 de abr. de 2012

I drove up from North Carolina to look at Jeeps. I dealt with Stacie and she was wonderful. The car buying experience is new to me and she walked me through the whole process step by step and I love my Wrangler!

raygeier

3 de abr. de 2012

David did a great job of assisting us with the recent purchase of our Patriot. He displays all the trait you would expect to find in a successful salesperson. He was friendly, Knowledgeable, and did his best to make the process as seamless as possible.( From our initial greeting to the moment I left with the keys took less than 90 minutes)

rlsmithcms

3 de abr. de 2012

We called ahead for price and terms - and got exactly the deal we expected. Modest selection - but it was the last day of a big factory sale. . Excellent sales presentation and demonstration. The Finance experience was superb - no pressure - no hassle - just the facts. They offered options, but provided sound financial advice on decisions. I would certainly recommend this dealer - the car is the car - it is the customer treatment that counts.

Ben Truckin

28 de mar. de 2012

I traveled 3 hours one way to purchase my 2012 Dodge Ram 3500 from Safford. Via email Jeff offered me a very competitive price on my trade in and a good price on the new vehicle. Safford Chrysler Jeep Dodge of Warrenton had 3 trucks configured exactly as I wanted in 3 different colors to choose from and my local dealers did not have anything close to this selection.I corresponded with Jeff via email and drove up two days later to look at the vehicle. I was promptly greeted by Jeff and introduced to my salesman, Mike. Mike was knowledgeable about the truck I was interested in and had a relaxed personality. He went over the features of the vehicle in detail and allowed me to thoroughly look over the truck for as long as I wanted with no interruption.I closed the deal with Jeff the internet sales manager. The deal went smoothly with no price changes from what we agreed upon in our emails and no pressure to purchase anything additional. During the short time I was in closing on the vehicle Mike had the crew getting the truck ready for me. Mike had the vehicle pulled around for me and made sure it was to my satisfaction before beginning my long trip home.I would highly recommend Stafford Chrysler Jeep Dodge of Warrenton as a great place to purchase a vehicle.

VAPaco

25 de mar. de 2012

Jeff was great. Initially, I was approached by a woman named Stacie. I guess she handed me over to Jeff because she figured I was going to be a difficult sale. (The moment I showed up, I told her exactly what I was looking for. Perhaps she figured I was delusional. I must say, initially, I was a bit firm because I had had a very bad experience at the Safford store in Fredericksburg. I noted the sales chart and she was their lead sales woman. So either she's excellent or only takes the "for sure" client.) Nevertheless, her having passed me over to Jeff is the best thing that could have happened. Certainly, I was ready to make a purchase; but I also didn't want to be pushed. Jeff took the time to answer all the questions I had and took me out to test drive the car; and while he told me about the features of the car, he tried not to overwhelm me. He kept me apprised of everything throughout the whole process. Jeff is the sort of person that immediately feels familiar. You feel safe to ask questions and you dont feel pressured into doing anything you dont want. Hes great at listening and getting you what YOU want. In fact, I get the sense that although this store offers great customer service, in this sense, Jeff is probably their star. Their computer sales guy gives off a very standoffish vibe. (He may be a good person, but his demeanor doesnt show it.) I would tell anyone who is ready to buy but wants the best sales experience in the world to ask for Jeff.

jason3962

25 de mar. de 2012

Ken was great to work with. A "No BS" type of guy, which is hard to find in the used car sales market. Very friendly and responsive. I would buy a car from Ken again in the future.Safford Dodge in Warrenton was a good dealership to work with. I would recommend them.

angie.wilson

23 de mar. de 2012

I highly recommend Jeff as a salesperson. He is friendly, professional, and will work hard to get you a good deal! We will recommend him to our friends, and we will use him again! Thanks for the great service! Love my van!!

Tanya85

22 de mar. de 2012

Ken Pearson was very helpful and provided all details about the car, replies were very prompt and he is very professional. I will recommend him and will come back. He is nice and very reliable rep.

drgodfrey

22 de mar. de 2012

Worked with Mike Adams and Jeff Surratt on the purchase of a used Jeep Wrangler. These guys made the car buying experience very positive. Organized, professional with a focus on customer service and not to mention a good deal.Head on up to Safford of Warrenton!Sincerely,Dave Godfrey

kimbeach

20 de mar. de 2012

Jeff and Ken are both very professional individuals and made me feel comfortable and confident with the process of buying a used car. The only criticism I have is I wish the car was more ready since I had requested that everything that can be done before I arrive be done (I had my 5 and 3 year old sons with me). Examples: Needed gas added to the tank, carpets in back were dirty and needed to be cleaned, finding the answer to where the extra key was took a little time. Truly though, these are very minor infractions that only took a few extra minutes. Overall it was a wonderful experience and I would buy another car from them in the future.

jbsweetcorn

19 de mar. de 2012

Stacie is great!!! Not so sure about the others, especially in the finance office, cause I wasnt financing! Otherwise good! I would reccomend Stacie to others!!And this is ridiculos! Soooo much info to rate!!!!

meljeff258

19 de mar. de 2012

We went to Safford to purchase a new Dodge pickup. Stacy was our sales rep. She was very friendly and showed us the options that we had for trucks. Dealership was clean and the amount of vehicles on the lot to choose from was impressive. We had an easy transaction.

Tonka34

19 de mar. de 2012

My previous car buying expierience left a bad taste in my mouth. I was hesitant to go through it again. I went to Safford of Warrenton because a close friend of my told me that he had the best car buying expierience there. I talked to Stacie Wakefield about what I was looking for. She helped me find a car that I wanted. She worked hard to get me a great deal despite the fact that I was hesitant. She walked me through the whole process and answered every question that I had. I was always in the loop and never had to question what was going on. I walked out with the car I wanted and a new respect for car buying. I know where I will be getting my next car from and I have no problem telling anyone looking that they need to try Safford of Warrenton before they go anywhere else.

tjh1023

14 de mar. de 2012

Bought 2 new jeeps, had an issue with the first transaction, Brendan took care of it and made it a good experience. They are a very stand up dealership.

Thejcrew5

12 de mar. de 2012

This entire car buying experience was great. The staff at Safford Dodge, Warrenton is wonderful. Our salesman, Jeff Billak was the epitomy of "no pressure". He was kind, and thoughtful of our personal needs. The finance guy, Brendan, was great as well. Very funny, and worked hard at getting a good deal together we all felt good about. And finally, the business Manager, Barry Haddan, was so very helpful. He went through every step and treated us with respect. All the staff were very professional, and very personable. We would certainly refer friends and family to Jeff, Brendan, and Barry. Thanks.

cmontalva

12 de mar. de 2012

We bought a used Ram dually last week from these folks. It was Stacie Wakefield who brought this great vehicle to our attention after talking with us. She was knowledgeable and great to work with and kept our needs at the forefront. Mike Smith was a delight in helping us arrive at the right deal and he went out of his way to ensure the details were covered and delivery was timely. Barry Haddan made even the paper work something other than drudgery! He was pleasant, thorough and precise in each aspect of the transaction. We felt completely informed of all details. Thank you for a great experience! We will recommend this dealership to our friends and insist that they see Stacie when they walk in the door! She's terrific!

DuallyandVanFam

9 de mar. de 2012

I have delt with this dealership many times with multiple different vehicles. The reason my family switched to dodge from always being a GM family, was do only in part to the wonderful customer service in the service department! The service manager Ray Wood was not only helpful, but friendly and efficient. He answered all of our questions and told us everything that was going on with our vehicles. There were no surprises we were totally informed of everything going on. I never felt like we were being taken advantage of like I have before at many other service departments in Warrenton. I was very impressed with how Ray Wood took care of our vehicles! My husband and I made the decision to buy a new Dodge truck. To our surprise Ray Wood was now in the sales department! Ray took us out and helped us pick the perfect truck! He went over that truck top to bottom, front to back with us I knew how everything worked and were everything was on that truck. Because he has such a great knowledge of the vehicles he was able to answer all our questions and more! If you are thinking about buying a Dodge, Chrysler, or Jeep go to Safford in Warrenton and ask for Ray Wood! He is the best!!!!Happy owner of Dodge Grand Caravan and Dodge Dually!

will808

31 de ene. de 2012

This is the best new vehicle deal i've ever received,the price and trade in value were outstanding.I was there only a couple of hours and then was driving home in a new truck,it doesnt get any easier than that folks...Great place and highly recommend.

JSpaqi

28 de ene. de 2012

My Uncle-in-Law has purchased many vehicles from Safford. Once I walked in and met with Stacie Wakefield, I understood why. I was in search of a 2012 Dodge Durango. They had a huge selection and carry the combinations of features in their vehicles that most people seek. I was able to find a heavily equipped black Durango with almost everything and without leather (an unnecessary expense according to my shopping checklist). Stacie is a great person and 100% accommodating to any schedule. She lives in the dealership and will even get management to keep the place open for you after hours if necessary. She was honest with pricing and features, understands the car sales business and tactics employed by other dealerships, and above all else, drives the cars she sells. I recommend Safford and will be going back for maintenance and accessories.

leeharris

14 de ene. de 2012

Visited on Jan.13-2012 and was delighted with the service I received. Kevin Mike,and Barry all remembered me from my purchace in July and made mee feel right at home.I can assure them I will be back for all my Service Needs.Lee Harris

kilgomik

14 de ene. de 2012

Outstanding Dealership!I recently purchased a Jeep Grand Cherokee from Safford and had a truly amazing experience. From the moment I met my sales person (Stacey) to the moment that I signed the last piece of paperwork with Mr. Haddan, I felt as though I was a longtime friend.....truly amazing people and an outstanding experience. The dealership's selection in vehicles was superb! I decided to tradein my existing vehicle and received a tradein appraisal that was several thousand higher than I had anticipated.All in all, the dealership, the management, and the staff made the experience one of the best I've ever experienced....well worth the drive out from Metro DC.

lockemdown23

13 de ene. de 2012

Several months ago it was time to trade in the Magnum for an SUV. Not that I wanted to, but I needed the space for the kids. I purchased my Magnum from Mr. Myers at Safford, and went back to him when it was time to trade up. I was not happy about trading the Magnum in, but the Safford team put me in a very affordable and fun to drive Journey that exceeded my expectations. They found the right vehicle at the right price, and away I went...confident in my purchase and knowing that the Magnum was left in good hands. I did have an issue with the satellite radio. The Safford team bent over backwards to figure the problem out and make the repairs in a timely and efficient manner. I have purchased several vehicles from the Safford team over the years, and would not consider going anywhere else. This is the first dealership I have found that puts as much effort into keeping you as a customer as it does into making you one.

nmktjack

12 de ene. de 2012

Dealer has a new, well-located facility, an excellent inventory, and friendly, knowledgeable employees. The deal we negotiated was fair and reasonable and the finance manager went out of his way to get us an attractive and convenient finance package. It was a pleasure doing business with them, so based on that experience, we will have all maintenance on the vehicle done there. We love our new 2012 Dodge Challenger!

Robpoq

11 de ene. de 2012

Do not deal with this dealership. They will quote you one price out the door, then when you arrive it will be a completely different price. The sales manager will treat you as if you have no clue and are trying to steal from them. I wasted 10 hours, 3 hours each way on a deal that was already negotiated. Then since it was a different sales manager, "oh I cant sell it for that.". Save yourself the headache stay away.

jeffkbari

3 de ene. de 2012

What a great Team. The entire group is dedicated to customer service and satisfaction. My salesperson Stacie has been dealing with me for a few years. Never any pressure to buy, however, when I was ready to purchase, she was there to help. The service department is tremendous as well. Very up front and honest, very quick to respond. Ray is the man!I would definitely recommend this dealership to anyone who wants agreat car buying experience.

blridgser

20 de nov. de 2011

Stacie worked extremely hard to find us the vehicle we wanted and within our budget. She was courteous, energentic but most of all did not high pressure us.

Hemi girl

1 de jun. de 2011

I had one of the best experiences I've ever had at Safford in Warrenton. Knowledgable salesperson who took the time to find my perfect truck. I've been in for service several times since and Ray in service couldn't be more helpful. I hope to keep my truck for many years but have told friends and family about Safford in Warrenton.

Snikeyz

22 de feb. de 2011

I contacted a salesman about a car for sale on their website. He responded respectfully to my emails, until I made an offer for the car. The car was overpriced compared to Edmund's true market value (TMV) so I sent an offer closer to Edmunds TMV. He responds with a rude response on email in one sentence: "You want $xxxx off the Internet price???????" Other dealers I sent my offer to politely responded with an opportunity to discuss price or kindly declined. I took my business elsewhere and found the same car with less miles for around the price I offered to the salesman. I'm glad I took my business elsewhere.

Wvdiamond

6 de ago. de 2010

These folks just get it. Lauran conducted herself courteously and professionally, but more importantly she listened. She took the time to understand what is important to my family and I and as a result we purchased our Grand Cherokee from Safford. Their service department has been simply fantastic. I recommend Safford as a place to do business without qualification and members of our extended family and friends have followed our lead and agree. Once you shop here, you will be spoiled and will never want to go anywhere else!