Customer fj

5 de sep. de 2016

I am a repeat customer of this dealership. I visited the dealership on this day to shop for a new car. I am comfortable in this dealership and felt I would receive a fair deal.

Joanner

2 de sep. de 2016

My husband and I bought our 3rd Infiniti from Salerno Duane this week, and 2nd from our salesman, Scott Kammerer. It is the most pleasant car buying experience you can have! I talked to Scott ahead of time about what we wanted and the price was what we expected. We signed the paperwork and were in our new car in no time! Scott did a great job of explaining all of the features to us, and invited us to follow up with any questions. We're so happy with this dealership!

Art p

2 de sep. de 2016

A Great experience. Always felt comfortable with my salesman. He Made it real easy. The car is awesome. Would definitely recommend it to my friends

Nicoletteb

1 de sep. de 2016

Had a wonderful experience. Everything went very quickly and smoothly. All the documents/paperwork that were needed to complete my purchase were ready and waiting for me, so not much of a delayed process. The car is amazing. Such a smooth drive. Shout out to Scott Kammerer, who worked with me and my needs very efficiently.

Dcasare

28 de ago. de 2016

The buying experience was made with ease and low stress. Kevin and the Salerno team provided friendly service and knowledge, this was an overall great experience! I high recommend them to anyone who is in the market for a new or used vehicle.

Btfillion

19 de ago. de 2016

Bill was great! He was straight forward and honest when discussing the vehicle. The price was excellent! I drove 5 hours to purchase the vehicle. They offered the best deal in a 200 mile radius. Very professional.

Carol Haegele

6 de ago. de 2016

Before my husband and I visited your dealership, we had visited many dealerships over the past few weeks. From the minute we walked into your dealership, we were immediately greeted by Bill Gusta. . He was warm and friendly and not a pushy guy which my husband and I both were drawn to. He listened to what we were looking for and was extremely helpful and knowledgeable. He helped us find a car that we fell in love with and came along for a test drive with us. By the end of the drive, we felt like we are old time friends. By the end of that week my husband and I purchased our brand-new Infiniti QX60!! We are extremely happy and would recommend Bill Gusta and your dealership to all of our friends!

Princess

29 de jul. de 2016

Kevin and Travis were great to work with! Very knowledgeable and customer service oriented. Would definitely recommend to friends who are interested in purchasing a new vehicle.

Jurgen W

29 de jul. de 2016

Great buying experience. Long test drive over different road types gives perfect impression of car. No pressure sale, very accommodating. Dealt with Travis, whom I highly recommend. Super after sales service as well.

Jurgen

20 de jul. de 2016

Good purchase experience - everything was well explained, car eas ready when promised, very detailed explanation of car functions, emphasis on explaining advantages of Infiniti rather than sales pressure. Very pleasant discussions rather than protracted negotiations.

MGQ50

17 de jul. de 2016

Kevin and the team were knowledgable, attentive and welcoming. They made the entire process enjoyable while locating the specific vehicle I wanted. Troy handled the communication well and kept me updated every step of the way. Overall a great experience!

Pr239

30 de jun. de 2016

Christian was the best salesman I have ever conducted business with. He was honest presented me my options and allowed me to make a decision based on my needs. Klancy and Edgar also helped me out enormously with servicing and detailing the vehicle to perfection. By far the most satisfying car buying experience I've ever had.

Scorpio 15

20 de jun. de 2016

Although I had to travel 90 miles to reach Denville, my trip to Salerno-Duane was fulfilling. I met with sales associate Travis Tighe, who was undaunted by he fact that I am not purchasing until August. Mr. Tighe took the time to explain the obvious and subtle distinctions between the vehicles In which I showed interest. It was a relaxing, pressure-free visit and when the time to make my purchase has arrived, I will surely visit Travis Tighe.

anonymous

31 de may. de 2016

Extremely easy and relaxed car buying experience. Our salesman Scott was very friendly, respectful and honest. You really felt like his priority was for you to get the car that best met your needs and preferences. No pressure or pushiness, just support and patience as he worked with you to find the best option. The finance team was also helpful and provided clear and upfront information on all the options. I would definitely recommend this dealership to others and plan to get my next car from here as well :)

Orlok0

27 de may. de 2016

Great service. Very good car. Not a pushy or aggressive sales person. Very helpful in getting to the point of a decision. Excellent delivery experience and financial closing process. Very accommodating.

djv123

24 de may. de 2016

I found SD Infiniti of Denville so helpful, accommodating and fair in my lease price. I searched the area and they were the best! Every question I had, they answered. Very trustworthy and knowledgeable.

hotspur

19 de may. de 2016

Travis made a typical ordeal easy and quick. He really knows the Q50 - answering every question I had. The dealership delivered a quality car in a professional manner.

Daisy12!

8 de may. de 2016

Nice representatives, easy to work with, great follow up. Great dealership. Car was delivered in manner it was described as and easy transaction. Thank u!

Ibrelvi

4 de may. de 2016

Attentive sales staff and willing to work within our budget. Positive experience all around and no pressure was placed on us to make a decision. Sales team was knowledgeable on the features of the car we were interested in.

Russ M

22 de abr. de 2016

As a long time multiple Nissan owner, my wife and I decided to look at the Infiniti line and went to Salerno Duane because it's close to where we live. From the time we walked in the door we were welcomed and immediately introduced to our salesman Scott K. In my 30+ years of buying cars, he was without a doubt one of the most professional and straight forward I've ever encountered. While we were planning on buying a car In a couple of months, Scott and Salerno Duane made it such a good experience we bought the QX60 that same day. Honestly we came in excited about the car and were likely to end up buying it in time. However, given the experience and how much my wife loved the car, we couldn't be happier now that we just picked it up last night. Overall, an outstanding experience. Assuming we'll love our new Infiniti as much as we did the sales experience, we may just be Salerno Duane Infiniti customers for a long time to come.

mranft

16 de abr. de 2016

Just picked up my new car at Salerno Duane Infiniti in Denville and it was a great experience. Super quick and easy. Everyone was so helpful and pleasant to work with. Especially Internet Manager Kevin Tonero who deserves an extra shout out for making it more than bearable.

blitz

12 de abr. de 2016

Both salesman and business manager were very easy to work with and responsive to customer's needs.They made it very easy to turn in existing leased infiniti for a new one.

1happy1

6 de abr. de 2016

Would recommend professional friendly confident. And found the right car for me very clean environment very efficient pleasant knowledgeable gave quick answers to my questions

Kris 5364

1 de abr. de 2016

I lost my G25X in an accident & didn't think twice where I wanted to go for a replacement. Bob Caravano was the nicest sales rep & respectful-never pushy & took the time to spend with me to make a decision for my new car. My service appointments for my former care were so easy to make &never a hassle-always accommodating my schedule. I can't say enough about the treatment there-a perfect 10!!

Tomz

26 de mar. de 2016

A terrific dealership through and through. Very professional! The sales process was relatively painless. And the purchase was seamless. My previous experience with the service team has been nothing short of outstanding. I highly recommend Salerno - Duane.

Taubs

23 de mar. de 2016

Kevin was great to deal with. He got me in the car I wanted fast. Great experience and I will buy my 4th Infiniti there when the time comes.

QX50

17 de mar. de 2016

Very nice employees, offering reliable and comfortable cars at a great price. No hassles. They were a pleasure to deal with. Very happy with my purchase.

Angel

12 de mar. de 2016

I have nothing but good things to say about the dealership and there staff.everyone was super polite and helpful.frank ginerelli went above and beyond made me feel rite at home.

Jfettlol

9 de mar. de 2016

Simple, quick and easy experience. Love the car, Christian put no pressure on the sale, left it up to me. Everyone seemed friendly, showroom is very nice. One of the easiest transactions I've had at a dealer. A+.

bogg

8 de mar. de 2016

Kind and courteous service with very competitive pricing. Why I went back and will recommend others as well. 3rd car from this dealership. Thanks all

Giants03

7 de mar. de 2016

I purchased my new car from Kevin in December. This was my first experience with Kevin and Infiniti of Denville but it will not be my last. The process was incredibly easy and fair. Kevin gave me a great price via our email exchange. When I went to pick the car up, I spent less than an hour in the dealership. Kevin is a great guy, straight shooter and really makes the process simple and painless. By far the best experience I have ever had when purchasing a vehicle. Thank you Kevin and I can't wait to work with you again in the future!

BLACK FX35 GUY

4 de mar. de 2016

FIRST I MUST SAY MY SALES REP BETSY WAS AWESOME, SHE REALLY TOOK CUSTOMER SERVICE TO ANOTHER LEVEL ABOVE AND BEYOND MY WILDEST EXPECTATIONS . I HAD ALREADY BEEN APPROVED BY MY CREDIT UNION SO NO PROBLEMS THERE. HOWEVER MY INSURANCE COMPANY WAS BEING DIFFICULT. I WAS NOT ALLOWED TO OBTAIN THE PROPER INSURANCE OVER THE PHONE EVEN THOUGH I WAS ALREADY A CURRENT CLIENT. MY INSURANCE COMPANY DIDN'T CARE THAT I HAD DRIVEN (2) HRS TO GET THIS VEHICLE, I STILL HAD TO DRIVE BACK TO SIGN AND PAY IN PERSON BEFORE THEY WOULD APPROVE FOR ME TO GET A TEMP TAG. BETSY WAS VERY UNDERSTANDING AND HAD EVEN SUGGESTED OTHER INSURANCE OPTIONS. THE VEHICLE WAS ALREADY MINES, SO I HAD DRIVEN BACK AND PICKED UP THE NEXT DAY. THINGS NEVER GO EASY FOR ME, I HAD A FLAT TIRE WHEN I PULLED IN THE LOT AND MY NEWBORN SON AND COUSIN WITH ME. BETSY AGAIN SHOWED EXCEPTIONAL CUSTOMER SERVICE AND OFFERED THEIR OWN SERVICE ON A CAR THAT WASN'T EVEN ONE OF THEIR OWN. FIXED MY FLAT FOR FREE WHILE I FINALIZED MY PAPER WORK AND SENT ME OFF WITH A SMILE. THE ONLY THING I DIDN'T RECEIVE WAS A MAINTENANCE HISTORY REPORT FOR MY USED FX35. OTHER THAN THAT IT WAS A WELL WORTH EXPERIENCE.

metalsplinter2

1 de mar. de 2016

I had a great experience here at Salerno Duane Infiniti. My mom and I have been to 2 other dealerships and found that Salerno Duane Infiniti was the most helpful and caring. Bob is a great salesman that understood what we wanted and found the perfect vehicle with a great price. Right before we signed the paperwork we were brought into a nice well lit room to inspect the car for any imperfections. The finance manager was funny and entertaining during the purchase process. Afterwards Bob showed me how to work the vehicle by setting up the bluetooth, showing car features, and explaining how to access the different menus. I left excited and happy with the infiniti Q50 with the color and options that we wanted. This is the 1st Infiniti that our family has had. Bob if you read this thank you again and hope to see you soon.

dhancock

1 de mar. de 2016

Shopped around a lot before settling on a CPO Infiniti G37x. I pretty much knew exactly what car on the lot I wanted since the website was so well done. I sent one email and Bill Gusta got right back to me, got the process moving, scheduled a test drive, made sure the car was on the lot when I was due to arrive, and in less than an hour and a half I had signed paperwork and scheduled delivery. Bill was absolutely a pleasure to deal with and didn't play any of the usual sales games you might expect. Just honest, efficient, straightforward, and transparent. When it came time to pick up the car the entire sales team was just fabulous -- Danielle helped show me around my new car, Bill hooked me up with David Kasliner, and we were good to go. I felt very taken care of and cared for as a human being by David -- I really felt like he actually cared that I got what was right for me. (Plus, the cappuccino is excellent...which certainly helps!) I would definitely buy another car from this fabulous team. Thanks, everyone, for a great experience.

Egymar

27 de feb. de 2016

I was immediately greeted by this young man that introduced himself and wasted no time in making my experience at Salerno Duane Infiniti a relatively smooth experience..I was initially a bit annoyed with what was occurring with my car I had the time, which is neither here nor there at the present time..but Christian with his easy going Zen personality made me feel right at home!! needless to say that I walked out of that place with a brand new vehicle. I'd definitely go and see Christian and/or refer him to my peers for their car purchases..keep up the great work Christian..sincerely Mr.Edgard Martinez

Paulf

20 de feb. de 2016

I give the dealership a 5 star rating ,based on a great selection of cars to chose from , a warm and curteous reception and a quick closing on the car purchase . The car is fantastic and I will consider Infiniti next time round and return to the same dealership .Paul Fawcett Glenridge NJ

carbuyer

8 de feb. de 2016

Went in to buy a new Q50. Horrible sales experience. Got a quote of $3200 off MSRP. Supposedly this was the Costco discount - though nobody ever showed me anything to confirm that. Luckily for me I had the Edmunds and Truecar pricing in hand, both significantly better. I told the sales manager this - he looked at me like I had two heads and told me my info was wrong. told me to take my business elsewhere and good luck to me. I did and imagine my "surprise" when another dealer offered my $6900 off of MSRP in about 20 minutes flat - after I produced the estimates from Edmunds and Truecar. I was a former customer at Salerno - will never set foot in there again and will certainly recommend that friends and family do same. If I could give less than a 1 star rating, I would.

Sapeterkin

7 de feb. de 2016

My family and I love this dealership. My dad purchased a car for my mom from Salerno Duane Infinti. She wanted specific details in her car and Bill Gusta searched high and low until he found her car. He made the experience so comfortable and easy going for my dad that when I decided I was ready to take on my first car payment, 2 weeks later I went right back to Bill. Again, Bill took the time to open and test drive every car that interested me to make sure I too was getting everything I wanted in my Infinti. I did not have to settle for anything and drove away with exactly what I wanted. Everyone at Salerno Duane made us feel so comfortable and at home that I will go to this Infinti dealership for my maintenance and anything else I need despite it being 40 minutes away from home. The customer service is amazing. Bill is great, so I recommend going to him to help you find your ideal car. I promise you will feel as good as I do knowing you are purchasing a car from a dealership that does not just want your money but deeply cares about your interests in what you want in your car. Gary is nice too. He is the head of the sales dept. I believe. He took care of me and gave me a great deal on my car alongside Bill. Steven was great too. He's the guy you will meet when it is time to finalize the deal and sign away on your ideal car. He made my experience comfortable as I was a little nervous about taking on such a luxurious car for my first car payment. He offered me all the important warranty packages I would need to make sure I was covered 100% with this car. I love my car and am confident driving it knowing that I have all necessary warranties on it. Visit Salerno Duane and enjoy your Infinti!

Cwatson

7 de feb. de 2016

Christian Garcia made our car leasing experience a breeze, he was professional, easy to deal with and not pushy. I feel we got a great price without a hassle. Would definitely recommend him and the dealership.

utkal

1 de feb. de 2016

Christian Garcia was professional and made my car buying experience very easy. price was right, staff at the Salerno Duane was very helpful. great dealership.

Dboyle01

30 de ene. de 2016

Very happy with their process to lease new vehicle. Great communication and highly efficient. Scott did a great job and I recommend that any future car shoppers work with him and the dealership.

Howard

29 de ene. de 2016

On my third infiniti with Salerno Duane. They are terrific - good prices, outstanding customer service and service center is neat, comfortable and timely in their estimate of service time.

chris79

29 de ene. de 2016

I had a great experience at Salerno Duane. Christian was a great help with my out of state purchase. He went out of his way to address all of my questions and concerns. Very honest and upfront. I highly recommend them.

MelPo75

6 de ene. de 2016

We went to Salerno Duane under the recommendation of a coworker who also had a wonderful experience. We were told to ask for Travis and we were so glad that we did. He made us feel comfortable and wasn't pushy. He answered all of our questions and even made our 2 daughters feel welcomed. We ended up purchasing a QX60 and we absolutely love it! The experience was pleasant and we got our car that day. Danielle took the time to sit with me and go over all of the cars features and to answer all of my questions. I was most impressed with the fact that they were closing up to head over to the company holiday party and as her co-workers walked by in the parking lot, she still asked me if I had any other questions. At no point did I fell rushed and I am sure she wanted to get out of there too. The professionalism of the staff was definitely noticed and appreciated. Thank you so much for making it such a wonderful experience!!!

ACF IV

4 de ene. de 2016

We had a pleasant experience leasing our QX50 from Salerno Duane Infiniti beginning with our salesman, Scott Kammerer. Scott was not a typical pushy salesman, he let us decide what we wanted and then helped us get it. He took his time to answer our questions, help us with our trade-in and get us a great lease deal. Steven Waldner was thorough walking us through the financial paperwork and Danielle Romeo showed us everything we needed to know about our new QX50. By the time we left the dealership with our new vehicle, we felt like we were part of the Salerno Duane family. We highly recommend this dealership.

theeman

26 de dic. de 2015

I recently purchased a used 2008 Honda Civic that we saw online for my son. We had the good fortune to buy the car from Travis Tighe. I was pleased that Travis told me right away that a motor mount would need to be replaced instead having to test drive it and find out for myself. Aside from another minor issue that Travis took care of, we are extremely pleased with the calm and professional demeanor that Travis has. Every question we had was answered and the follow-up was just as good. A great first time buying experience for my son.

JMK318

23 de dic. de 2015

I love my new Infiniti Q50. The whole process was super easy and quick. Kevin was great! Danielle taught me everything I needed to know about the car.

Andy512

22 de dic. de 2015

I came in to look at an Infiniti G37x and met with Chris Perman. Chris was a great guy and did not waste time or beat around the bush with sales tactics that are all too familiar in dealing with other dealerships I had visited. I would definitely recommend to friends and family shop here and will probably be back in a few years for the next car!

coley322

5 de dic. de 2015

Who knew buying a new car would be so easy!! Great dealership with a knowledgeable, friendly and honest staff!! Highly recommended dealing with Kevin, Danielle and the whole staff!!

Dicky

3 de dic. de 2015

I bought a certified pre own car and love my car. Everyone exceeded my expectations. That made my experience really good. I'm grateful. Thank you

tbmorales

1 de dic. de 2015

I've never met a more patient person - I went to the dealership 3 or 4 times and changed my mind about which car I wanted to buy each time. He never seemed annoyed at anything and was always very patient with me. I had a great experience with Kevin.

Bigblue10

29 de nov. de 2015

Quality service, knowledgeable and helpful employees. We felt very comfortable with Travis and knew this was and honest dealership. I would recommend this dealership to any one and will definitely buy another vehicle from here.

Rgorfink

20 de nov. de 2015

We arrived to dealership 10 min before closing time. Met with Chris. He already brought the car I wanted to the front. No run around, no dealership games, straight to the point of getting close to price I wanted. Sealed the deal and we were out. He didn't rush us and was not pushy. Open and honest and that made my decision making easy and fast. Thanks Chris! Love the car!!

BobLex

12 de nov. de 2015

Betsy Starch was great to work with. Answered all my questions and made the car buying very easy. She kept me up to date with phone calls and emails. I highly recommend the dealership and Betsy Starch.

Mariusz

9 de nov. de 2015

Very nice and professional service , they helped me a lot in getting a loan, I got a lot of important advice , even over the phone . I am very pleased with the service and the car, thank you very much .

danamabile

9 de nov. de 2015

I had a particular car in mind, did my research and narrowed down my choices. Betsy was a true professional, very good listener and put a compelling deal together that reflected she had my needs in the forefront of hers. A true pleasure!

JTL

7 de nov. de 2015

Worked with Travis Tighe at the dealership and he was professional, knowledgeable and extremely personable. After finalizing what we wanted, he had us in and out the door quickly with no hassles. Also, Danielle Romeo was awesome in being friendly, organized, detailed and thorough in reviewing the truck's features. Would highly recommend Travis and Danielle and will definitely be back!

ND

5 de nov. de 2015

Travis was our assigned rep through the Costco auto program, and he was extremely professional and friendly when we arrived. He sat us down to gauge the type of vehicle that best for our needs. He was a wealth of knowledge and answered any all questions that we had about the 2015 QX60 AWD and all the additional packages that we decided on purchasing. He gave us a pricing sheet with a large discount off the MSRP price and explained what the discounts were for as well (Costco+dealer incentive discounts). Suffice it to say we were sold right away, we were able to pickup our car in 1 business day. It was honestly the easiest car buying experience I have ever had. I highly recommend purchasing from Salerno Duane Inifiniti in Denville. David was the finance rep and he did a terrific job of explaining the contracts that we were signing. He also was very thorough with explaining the warranty information and other conditions of the purchase. I left the dealership in my new car feeling confident in my purchase because I know David covered everything and made sure my mind was at ease before I left. Danielle sat with my wife and I in our new car and went over every single feature and button in the car to make sure we knew all the options our car came with. She was thoughtful, insightful, and patient in her explanations. She saved me the time of have to read an entire manual with a 20 minute demo of what the car can do. She's even willing to repeat it as many times as necessary, all you have to do is show up at the dealership when you have questions about the cars functionality. Salerno Duane in Denville offers exceptional service by exceptionally well informed people for the ultimate car buying experience.

parkboy50

4 de nov. de 2015

This is the third car I have purchased here and will be back for a 4th. Scott Kammerer took good care of me as did the folks in the past. Reason to come back is Walter and Allie in service. Raz also made the necessary final details of the deal to see it through. Scott will work for you and is very detail oriented and follows through until you are satisfied.Thanks again!!!

Dr.Mario

2 de nov. de 2015

This was our first Infiniti after being a Mercedes, BMW and Audi customer. We were reluctant at first going with a Japanese luxury. Travis Tighe our salesman was really great and continues to follow up with us on a regular basis. We had an issue with staining of the leather of the back seats from a friends cocktail dress on the way to a sweet 16. We were so upset since the vehicle was only three weeks old.Our salesman and service department really stepped up and had a leather specialist remove the stains since they were not able to do so. My wife absolutely loves the this Qx60 and I love the customer service of this dealership. Thank you Travis, Ashley in service and Walter service manger.Dr. Mario AgaliotisDr. Georgia Agaliotis

rcdrum

31 de oct. de 2015

Best dealer experience ever!!! The whole process was smooth, unlike other dealers we've purchased vehicles from. Our salesperson Scott was great......remembered every detail & was very knowledgable about our vehicle. A stress free buying experience from start to finish.Danielle went over every detail of our new truck with us, to make sure we knew how everything worked. Normally, after we buy a new car, I have to take time the next day to sit and go over it with my wife, but not this time!! I will be sure to recommend this dealership to all my friends and family!!!!

Debra V. - CT

29 de oct. de 2015

From the first visit when I met Christian, he was very attentive and helpful but was never aggressive or pushy in his approach. After test driving a couple of cars, I was still unsure as to which model Infiniti I really wanted. He was very diligent in sending me a weekly e-mail update in terms of what models were available and always focused in on trying to help me find what I was looking for.Ultimately, I decided on a CPO 2014 Q50 and had casually mentioned in an e-mail the model/color I was looking for. He contacted me immediately as soon as the dealership got the CPO Q50s in, as the exact model and color I wanted was in. I had initially found the car in CT but it had a black interior and I wanted a wheat interior. They had exactly what I was looking for.Afterwards I came in to test drive and check out the car. Christian and his sales manager, Raz, matched the excellent price that I got at the CT Infiniti dealer without any haggling and also matched the trade-in price for my car. I was THRILLED! Afterwards I had a one hour new car orientation with Danielle, their customer service rep. All in all, I can't say enough about Christian and the Salerno Duane team....level of customer service, attentiveness, excellent and fair price, etc. And after the sale, Christian has and continues to follow up with me regarding my car experience.I love my CPO Q50 and am grateful for having had such an excellent experience.I would highly recommend this dealership and working with Christian Garcia! It is a pleasure!!

LR

24 de oct. de 2015

Great overall experience and would highly recommend this dealer to my friends and family. They had the exact car I was looking for at the right price.

Infinitiguy

24 de oct. de 2015

Very helpful and respectful experience buying a new Q50 at Salerno Infiniti. Process of buying car was very easy and car features were well explained. Would highly recommend.

Shauna

22 de oct. de 2015

During my visit to Salerno Duane Infiniti I had the pleasure of doing business with Mr. Travis Tighe. He was personable, professional and exceeded my expectations. I drove away in the car I specifically wanted when I sat down and Travis was able to get me to my target price. I would highly recommend Salerno Duane and Mr. Tighe's services.

Jcavs812

7 de oct. de 2015

This was the best car buying/leasing experience! Kevin was very down to earth and I never felt pressured by him. I was treated like I was the only customer they had the day I picked up my car. It was like I was getting the royal treatment. I would highly recommend Salerno Duane Infiniti of Denville. I am really happy with all the staff that helped me. They all made me feel comfortable and all were super friendly. Scott was very thorough when I picked up my car. Steven walked me through all the paperwork and did not rush through it. Danielle's hands-on tutorial was an added touch that I was not expecting.

kmiller56

6 de oct. de 2015

Our experience at this dealership was great. We purchased a pre-owned 2012 Infiniti, the price was affordable and we received a very fair trade in value on our car. Travis, our salesman was extremely knowledgeable and everyone was very nice and professional. The newly purchased car required a new windshield wiper reservoir. We called service, made an appointment on a day that was convenient for us and the part was installed in a speedy manner while we waited. I would recommend this dealership for anyone looking for a new or used car.

andyz201

4 de oct. de 2015

First truecar.com showed me Salerno as best price and I was searching in radius of 150 miles. Then Kevin contact me fast (he out bid other local to me dealer with lighting speed) with even better deal. At the end when I went to see him( 45 miles from my home) he gave me more lower deal what I expected. Hey money talks :). I highly recommend Kevin and Salerno. Great service friendly stuff, most of all I am happy with the car.

Kmmostyn

30 de sep. de 2015

Fantastic experience! Would recommend them to anyone! Great service and very friendly environment. Terri was fantastic and we did not feel pressured like at different dealerships.

Luisg0123

25 de sep. de 2015

Pleasent buying experience. Very nice showroom and had my car ready to go when I went to pick it up. Loved the dealership will be going back at the end of my lease.

footballfan

24 de sep. de 2015

This dealer advertised a 2007 Volvo S60 for 4500. and when I called to find out the details I was told by Raz it sold, then was told the price is 8999.Then was told they had problems with the internet site. The car he wants to sell me for 8999. is the exact same car he advertised for 4500. On the dealers car advertisement In the sellers notes it says "Our "No Gimmick" philosophy delivers the best possible car buying experience for our customers". For me this was Not a good experience at all. I am actively looking to buy a car but now will buy elsewhere.

Hooked on g37x

17 de sep. de 2015

This is our first Infinity and our salesman, John Greenwald, definitely earned his keep dealing with us. He had to move a bunch of cars for us to get to the certified pre owned car that we wanted and did so pleasantly and professionally. I would definitely recommend seeing John at Salerno, you wont be disappointed..

Icdental

12 de sep. de 2015

First time at Salerno & Duane InfinitiAnd i will go back for my next carAnd will recommend to my friendThank you Scott Kammerer

Tinaheelz21

10 de sep. de 2015

I had such a wonderful experience at Salerno Duane Infiniti. Dealing with Travis Tighe was even better. I felt like I had first class service all the way up to my follow up phone calls and texts asking if I needed anything weeks later! I always had unpleasant experiences buying cars but this time it makes me want to come back just to hang out!!! I highly recommend Travis to anyone. He truly was amazing.

Q50Carlos

9 de sep. de 2015

After several months of shopping for a new vehicle, I narrowed my choice down to a Q50. From the moment I reached out to Kevin via Edmunds.com and Truecar.com, I received prompt and informative responses via email. I explained to Kevin my dissapointment with another Infiniti dealer and he took the time to explain the details of the car and insisted that my wife and I test drove the vehicle once again. Pricing for the Q50 Premium w/ Navigation, was less than estimated on Edmunds and Truecar. The sales process was quick and efficient and Danielle the product specialist, took the time to explain all the details of the Q50's multimedia system. I definitely would recommend Salero-Duane and look forward to my next Infiniti purchase.

InfintiForLife

8 de sep. de 2015

My 2004 Infiniti FX35 was totaled in an accident so I unexpectedly had to purchase a car. I knew I wanted the same car so I started shopping CPOs on the Internet. I contacted a few dealers, including the dealership I had previously purchased two vehicles at. But when I spoke with Betsy Starch at Salerno Duane Infiniti of Denville, I was immediately impressed by her knowledge, professionalism, friendliness and attentiveness to my needs. Following our first conversation, she immediately emailed me information and followed through on contacting me to ensure all my questions were answered. From the first day I went in to look at the vehicles to the day I picked up my car, Besty and the entire team at Salerno Duane were so accommodating and attentive and seemed to genuinely care that my experience was positive. There was a slight issue upon delivery of the vehicle, which was resolved immediately and handled very professionally. The entire team took an interest to ensure that my needs in resolving the matter were met beyond my satisfaction. The service department was involved with resolving this issue and I was equally impressed by their courtesy, attentiveness and professionalism. Unlike my experience with the previous dealership I purchased from, the service department was reachable via phone and actually returned my phone calls!I am so pleased with my experience and highly highly highly recommend this dealership and Betsy Starch. All any customer wants is to be treated with respect, dignity, and courtesy and this dealership not only met, but exceeded these expectations.

TomRomeo

3 de sep. de 2015

Scott and the entire team at Salerno Duane went out of their way to find the right car to fit my needs and within my budget. Scott made the entire buying experience easy and transparent. Everyone was friendly, helpful and made feel live a valued customer. I would highly recommend this dealership for your next purchase. I moved from a loyal BMW owner to a VERY happy Infiniti owner. I love my new Q50, it runs circles around my BMW 528i

Q50Buyer

1 de sep. de 2015

Kevin, Danielle, and the whole team made our buying process very pleasurable. We appreciated not only the efficient processes that the dealership had in place but the single best price quote that Kevin provided. Danielle was really great in assisting my technology challenged wife gain a better understanding of the car's new features.

New Car

19 de ago. de 2015

Overall was good, had a few issue with miscommunication on financing/payment but they were addressed promptly. I had issues with registering for Infiniti Connections, dealer never took care of it.

Orestesjr

14 de ago. de 2015

I purchased a QX70 through their Internet sales. I worked with Scott Kammerer who explained everything in detail. There were no surprises. I could have purchased my car at a dealership closer to home but ultimately ended up buying the car at Salerno Duane with no regrets. Customer Service is also excellent.

Yeags Infiniti

5 de ago. de 2015

We recently purchased a 2012 Infiniti M37x from this dealership. We negotiated with Betsy Starch and agreed on a price that was fair to both parties. She was not a pushy sales person, and made our experience less stressful. In fact, her follow-p phone call prompted us to revisit the dealership and buy the car. Although the car was 'pre-owned', Betsy authorized some additional minor work to be done so that we were 100% satisfied with the car, and service. Parts were ordered, and within days, the parts were installed. We love the car, and will recommend this dealership, and especially our sales person, Betsy Starch!

ggille

4 de ago. de 2015

I recently purchased an Infiniti from Betsy Starch at Salerno Duane of Denville, Betsy was very helpful and knowledgeable. Throughout the process she never made me feel pressured and was always prepared. This made the process very quick and enjoyable. I would absolutely recommend Betsy and Salerno Duane to anyone interested in buying a car.ggille

SimonR_NJ

3 de ago. de 2015

Out of the 4 new cars I've ever purchased (all leased), 3 have been Infinitis, and all from Salerno Duane Infiniti. My first new car lease ever was with Nissan, and since then I upgraded to 2 G-sedans ('08 G35x and '12 G37x), and most recently to a 2015 Q50 AWD Premium w/Nav. So I'm definitely an Infiniti-guy at this point, but as this is about reviewing the dealer, my main point is that I've been doing business with Salerno Duane Infiniti for now 3 consecutive vehicles, since 2008. In that time, I also worked with 3 different salesmen. The same one helped me with my first 2 vehicles from them, and when I found out he was no longer with Salerno Duane Infiniti I was honestly a bit anxious because in that time we had developed a great professional rapport and I was truly worried about what my experience would be like moving forward with any other salesmen there.. To me, it's not just about the deal, it's about the WAY people do business.. Long story short, my worries were put to rest when I met and spoke with the two gentlemen who'd be working with me moving forward - Kevin Tonero and Scott Kammerer. These guys are both first class, professional, honest, have integrity, were a pleasure to work with, and I'm looking forward to the next time we get to do business again in the future. I think it's safe to say you'll receive the same level of care and service from any of their team. Oh and btw, I guess it's also worth mentioning: I've always gotten just the BEST deals with Salerno Duane Infiniti, and the deal on my new Q50 was no exception! Also, the dealership itself is clean, feels inviting, and there's a relaxed, professional atmosphere... you don't feel like there are 50 different salesmen scurrying all around the place just waiting to pounce on you.. (if you know what I mean). If you're ever in the market for an Infiniti, you should absolutely check these guys out!

jcpawlik

29 de jul. de 2015

I worked with Scott Kammerer to get into a new Q50, which was my first lease/luxury car. I was well taken care of from the first appointment, all the way through to delivery. Scott did a great job of answering all my questions and providing me with information in terms of my options in an expedient fashion. I also found him to be very transparent in terms of explanations relative to costs and incentives. Overall service and experience at Salerno Duane was great, and would recommend to anyone.

CA_NJ

28 de jul. de 2015

I leased an Infiniti Q50 premium. I found the service and experience to be top notch. I don't buy or lease a car that often, so I don't always look forward to going to a typical car dealership. But this is not a typical dealership. It knows how to treat customers. I'm talking from start to finish.My salesperson Scott K. was great, helpful, responsive to questions and emails, professional, polite and willing to go out of his way to find out information on the car you are interested in. I actually wasn't sure on the options and colors I wanted (they all looked great). Scott showed me many different cars with the different trims and colors to help me decide. We also test drove a few to see how the different features perform. I would go back to this dealership in a heartbeat when it comes time for a new car again. 100% recommended.I just want to point out too that when we finally were ready to take the car home, there was an associate to sit in the car and walk us through all of the features of the car. It was very helpful being there is so much technology in cars nowadays. The Q50 especially.

JPW

27 de jul. de 2015

I previously had leased from Duane-Salerno (Denville NJ). and was pleased with the experience.As a returning customer I was treated like royalty and got a deal that beat all other deals advertised in the area.

John B

26 de jul. de 2015

After owning cars in the past, this was my first experience leasing a car and Betsy Starch made it effortless. She answered all of my questions and gave me all of the options to make the best decision for my situation. I would certainyl recommend Betsy and Salerno Duane Infiniti to anyone in the market for a great car and a terrific buying experience.

stewed_tomatoes

25 de jul. de 2015

Betsy Starch is a doll. I drove from PA to possibly purchase the "First Car" for my son. We found the ad for a BMW 530 on cars.com. The car was just what we were looking for. She was a pleasure to deal with. Very friendly My son loves his BMW..

harry82

24 de jul. de 2015

My salesman were great. They know the importance each and every customer.I had very good experience. I liked the way they ask customer about their requirement and budget especially Louis and Betsy. I had good negotiation on price. Visit Salerno and ask for this two people.But at same time I had bad experience with customer relations manager. He was talking too much.

SatisfiedCustomer1245

22 de jul. de 2015

Everyone I dealt with at Salerno Duane Infiniti was very nice. It took me only a few hours and a total of 3 phone calls to lease a car that I knew that I wanted before I walked in the door. Working with Scott was a real pleasure. He was knowledgeable, informative and gave me a great deal! I definitely recommend Scott, the service and dealership.~Eddie

Patelkaumil

21 de jul. de 2015

Great stuff. Very helpful.Sales employee(s) will knows what your requirements and he will try to work according to that. Great experience. Own one and you'll understand -- INFINITI

Kikko77

17 de jul. de 2015

My salesman and finance were great and cared. Took the time and made sure I was happy and my experience was enjoyable. I would tell others to come here because they care.

Abooch

17 de jul. de 2015

It was a pleasure to work with Scott Kammerer and everyone at Salerno Duane Infiniti. The process of leasing a car was easy, quick, painless and pressure free. I have to give a big THANK YOU to Scott and everyone there.

3mainecoons

16 de jul. de 2015

This was my fourth delivery of an Infinity vehicle at Salerno Duane. Each experience has been an easy no pressure event. Everyone I have dealt with was professional, knowledgeable and courteous. It was a relaxed experience rather stressful. Scott handled the vehicle selection process, Steven handled the financial piece and Danielle got me up an running with the basic technology. Each of these individuals were great to work with.I would guess that since this is my fourth event at the dealership, that I am more than impressed with every aspect of obtaining a vehicle from Salerno Duane.

Satisfied Customers

15 de jul. de 2015

Indeed, my wife and I were totally taken by surprise by Scott at this Infiniti dealership for all the help he had extended to us during the time when we were debating and searching for the right vehicle for our family. Scott was extremely patient, and accommodating while we were struggling with what we really wanted in our new car versus what we could afford in our new car for the family. We liked his plain, simple, and honest approach. Being a customer advocate, Scott tried sincerely to identify all sorts of ways and bundled them up for us to ultimately afford the car that we want, not to mention those cost saving ideas that we normally wouldnt know. We felt that he has really looked out for our interests while he exhibited a high degree of professionalism in his line of business. We had come with the expectation that Salerno-Duane would simply be another highway car sales operation, but ended up leaving with our new car at the end with satisfaction that we could not hide from the smiles on our faces. We deeply appreciated the feeling of being treated like family by Scott. I will certainly refer my friends and family, and recommend anyone who are interested in an Infiniti to Scott. The picture of Scotts 3-year daughter on his desk reminded us of our 3-year old in our own family. He understands what a growing family needs. Perhaps Scott wouldnt join us for a family dinner, but we thought at the least we could post our experience dealing with Scott at Salerno-Duane Infiniti to offer him a little bragging right from us. A big, Thanks to Scott from my wife, me and our little guy who also visited Salerno-Duane and welcome by Scott.

Pandullo

14 de jul. de 2015

John Greenwald and the entire staff was friendly and professional I was happy to lease again with u folks!! I would definitely recommend you to a friend!

Garydaries

14 de jul. de 2015

I found Salerno Duane infinite to be professional, fair and curtious. My salesperson was knowledgeable as well as the financial manager. I would recommend them highly.

RomainM

2 de jul. de 2015

Recently leased a QX60 from Salerno Duane Infiniti & really had a great experience dealing with everyone especially the sales person, Corey Underhill, who was very patient with me and not try to sell me the car "today". He kept on following up with me very professionally without being too pushy. I really enjoyed dealing with this dealership & highly recommend it.

James Britt

2 de jul. de 2015

I have bought multiple cars from this dealer. The cars are great, dealer service is excellent and Travis is a great employee from whom to buy a car. He knows the cars and is reliable. He also values your time which is a plus as buying a car can be an experience that you would rather not have.

snixon261

30 de jun. de 2015

I had an awesome experience; from the initial phone call to driving off the lot in my brand new QX70. Kevin was personable, professional and knowledgeable. He is a true assert to your orginazation.

newcarexperience

28 de jun. de 2015

Scott Kammerer made my car buying experience at Salerno Duane Infiniti an excellent experience. Scott was very transparent with all pricing information, including available rebates. Definitely plan on going directly to Scott next time I need my next car.

elyssatom03

26 de jun. de 2015

When I first contacted infinity I never thought that I would get the salesman of the year in my eyes , Scott Kammerer worked so hard and effortlessly to get us into our first infinity. I didn't think that I would be back to infinity so soon only eight months later, having been in an accident that totaled my first one... Scott Kammerer made my experience with infinity and the car one that I will be talking about forever .., I love my car!!! I love the dealership , and I love the employees !!

kingcobra4

25 de jun. de 2015

I will have to say that our first lease experience with Salerno Duane Infinity was great! Our salesman Scott Kammerer was the best! he has a lot of knowledge about the cars and helped us to decide what was the best car for our needs. The lease for our car could not of gone any easier and he answered all our questions that we had about the lease and the car. I"m sure all the salesman at Salerno Duane Infinity are great and very helpful but Scott Kammerer is our guy. I also have a Nissan 370Z NISMO and I will have all my service done at Salerno Duane Infinity. The service here is the BEST! ROCK ON!

milcius

25 de jun. de 2015

My experience was great at Salerno Infiniti and Kevin gave me a straight forward price with no hidden fees, extra costs, etc. They were all very nice and knowledgeable and have great customer service. After we agreed on the price of the car and trade in we went for a test drive and Kevin did not rush me at all and explained most of the car features.I was dealing with Fette Infiniti in Clifton and they were not nice at all, ther internet manager was very arrogant. I am glad I switched to Salerno Infiniti I am very happy with my new Q50s!!

fritz51

24 de jun. de 2015

Leased my Infiniti through Scott Kammerer and one of the best and easiest lease deals I have ever been through. Scott was straight forward, gave me answers to every thing I asked and did not play the usual car salesman games. He gave me a great deal and blew away the competition with no price games or last minute changes. Scott also took the time to give me detailed information when I took delivery of the car. I also dealt with Kevin Tonero which was also a pleasant experience. You can't go wrong with Scott and Salerno Duane.

63Westorange

23 de jun. de 2015

I've been leasing/buying cars for 20 years and hands down had the best car buying experience of my life with Scott Kammerer! Scott's attention to detail, understanding my needs made the whole process seamless. I love the Infiniti brand and vehicle and have no reason to ever shop anywhere else outside of Salerno-Duane. Scott not only sold me my QX60, but he earned a customer for many years to come. I did so much homework prior to my visit, yet Scott was still able to deliver new info to me I didnt even know about the vehicle. My only negative comment is I bought the car for myself but my wife loves it so much she's drives it more than I do.

MeryHappy

23 de jun. de 2015

I have been leasing cars for 25 years, and I am now on car # 4 with just Salerno Duane! The service department is wonderful, and I get full attention when it comes to making appointments, getting loaners and timely service, always with a smile. My salesman, Scott Kammerer, is a down to earth guy who knows exactly how to make me happy. The right model, the right price and if it's not in stock he finds me what I want. He is always there for me if I have questions, and with the complexity of these new apps and functions on my dashboard, good thing Scott is there for me!

goodrichme

23 de jun. de 2015

Hands down, Scott Kammerer and all the great folks at Infiniti of Denvile are the best out there. Upfront he gave me an exceptional, no-haggle deal on my Q50. And no one ever pressured me to add on any "options" I didn't want/need. Scott and team provided me with a truly exceptional experience. I highly recommend him if you're looking for a great deal on a vehicle you'll love.

Semclaug

23 de jun. de 2015

Scott Kammerer is super supportive, helpful and resourceful, patient, and is always focused on what it takes to satisfy the customer. He helped me make the right choice, and scoured the market for the color I wanted, and went into details with me on buy vs lease financing.

ED F.

23 de jun. de 2015

They were able to match the best price I could find. Scott Kammerer was very responsive and the service center (Ashly Zeek) has been top notch. FX37 Vehicle has been flawless.

Ellen Infiniti

23 de jun. de 2015

My recent first lease return and new lease negotiation was by far one of the best Car experiences I have had. My sales rep, Scott Kammerer was professional and personable. He has a very low key,calm manner. I was able to negotiate a great deal, one I was exctatic about. I'm loving my new Q40.Thanks Scott!

WHEELSOF79

23 de jun. de 2015

I must have bought about 12 cars in my 18 years of having my driver's license and this dealership is by far the best experience I had. Scott was the most honest sales person I ever dealt with and very knowledgeable about the car brand. I plan on buying many cars from Scott at this dealership in the future.

GinoGGC

23 de jun. de 2015

Scott was extremely responsive and knowledgeable on each vehicle. He helped find a best fit car that met my budget and suited my needs. Communication was great...... I would highly recommend !!Thxs !Gino

Melissa

22 de jun. de 2015

Everything about Infiniti of Denville is top knotch.We have leased two vehicles and will again. Scott Kammerer helped us lease a QX65 and we love it. All transactions were prompt and flawless. Scott was very responsive to our needs and questions and made everything very easy for us!

Susan W

22 de jun. de 2015

Purchasing, financing, and pickup/orientation for my new car were efficiently and pleasantly handled. This is my second car from Salerno Duane Infiniti, and hopefully it won't be my last!

Vighi

22 de jun. de 2015

Got the car I wanted at a reasonable price. No additional charges etc. Went through the entire purchase in one day.Having more colors for the cars will make for even better sales.

Carman6250

22 de jun. de 2015

Everything was great from getting the best possible number to taking delivery of the vehicle I highly recommend buying your next vehicle from this dealer

Dwaynehummeratgmail.com

22 de jun. de 2015

We got everything we wanted and everything we were promised. Would go back in a heart beat to buy again from Scott and Salerno Duane

Gregc

22 de jun. de 2015

The return and new lease of my g37x was very easy. Scott and the team made it a painless and enjoyable experience. I would recommend them to my friends.

tuths34

22 de jun. de 2015

In all seriousness, it was a pleasure to work with Scott. He listened to me and what I was looking for rather than him telling me what he is willing to give me for the money I want to spend. He is very sincere and did not try to oversell me anything. He is gracious in manner and there was no pressure. He is definitely not the stereotypical car salesman. I would definitely do business with Scott again. Highly recommend him.

Snappy Car Buyer

22 de jun. de 2015

Scott and the gang were great with helping pick a car that met our needs. Financial negotiations were a snap. We love our QX60 and the folks in service are as nice as can be

bettsgeo

22 de jun. de 2015

Scott made the car buying experience a breeze. He was knowledgable and not aggressive as many people often experience when buying a new car. The new SUV drives very nice and one of the most comfortable cars we've owned. I highly recommend Infinity QX60 and Salerno dealership.

cargirl2

22 de jun. de 2015

This is my second infinity and I love it. I found that Scott was not the typical car dealer with the hard pressure sell. I knew what I wanted and what I was willing to pay for a lease - and he worked with me and although I was there with my husband, the car was for me and he focused on my needs, expectations etc. After I brought the car home i had a number of questions and he always called me back quickly and was more than willing to continue his support. My lease is coming up while I will still look around to ensure I am getting the best deal and service for my next car, if it is an Infinity I trust that Scott and the team will take care of what I need and make the experience easy and provide me with the best value for my money,

teague

20 de jun. de 2015

i recently bought a certified pre-owned g37x. I worked with Corey through the whole process, he was responsive, professional and fair. He made the experience so easy.

Nick

18 de jun. de 2015

Travis has been truly exceptional helping us with our purchase of QX60. We felt comfortable making the decision to go with the car we want and the price offered as he made everything clear and transparent to us from start to finish. And that test drive was definitely helpful. It's only been a month but I've already taken the car on 2 long trips and it felt great as if I were still test driving it! Very nice grip on a bending and winding roads. I've previously leased and bought a few cars but this tops the list with buying experience! Finance went very smooth with Steven as far as the adds-on of which I was usually dreadful. No pressure there and no pressure anywhere at all!Thanks, Travis for all you help and patience!

charlie1029

17 de jun. de 2015

I was looking for a pre-owned Infiniti G37x in great condition and found exactly that. I received excellent service and a great price with fair trade-in value. The sales rep, Raz Pomar, was friendly, courteous and very knowledgeable. All in all a great experience. Thank you.

rayjay3737

16 de jun. de 2015

I had an excellent experience dealing with Travis Tighe, the sales rep, when I contacted Salerno Infiniti to explore the possibility of leasing a new Q50. I was considering a BMW 335i and was making a comparative analysis. Travis was extremely helpful in providing a detailed comparative analysis of the two cars. He was very professional and patient in describing the new features of the Q50. He also provided me with a detailed report of the two cars by email. This was very helpful in making my decision.In addition, the negotiating procedure went very well. I had got what I considered and attractive lease offer the last time I leased a car from Salerno. This time, I was also very satisfied with the terms and conditions of the lease as well as the selection and features of the car I selected. The whole process was seamless and painless.I highly recommend dealing with Travis if you are interested in a new Infiniti.

DrF819

15 de jun. de 2015

From my initial email inquiry to driving off in my new infiniti, everyone at Duane Salerno Infiniti was nothing less than excellent. Salesperson Corey was very quick responding to my emails and setting up appointments convenient for my schedule. He was very professional and knowledgeable on the particular vehicle I was interested in and answered all the questions I had. The negotiation process and filling out of all the required paperwork was also much more seamless than any previous car buying experience. I would highly recommend this dealership to all friends and family and will continue driving Infiniti vehicles as I have for over 15 years.

dan.worts

7 de jun. de 2015

I dealt with Salerno Duane when in my hunt to purchase a 2011 G37x. I was treated with the utmost respect and professionalism throughout the whole process, and they were very accommodating to my needs.

Ryan8383

3 de jun. de 2015

Had an Awesome experience at Infiniti Denville. Bernardo Amster is the Man to see. He can get you into a car painless, no BS, no sugarcoat, just straight foward and to the point.

L.O.

16 de may. de 2015

my recent purchase was a real relaxed and positive experience. I knew what I wanted and how much I was able to spend and sat and reviewed all of my options before test driving. Betsy was patient and knowledgable and made the process so easy. She and all of the staff were so friendly and welcoming. I recommend this dealership and Betsy Starch to anyone who is looking for a great car (I got the Infiniti G37) and a sales representative with personality and expertise who truly demonstrates the meaning of excellent service!

Mary

12 de may. de 2015

I'm very happy with my car and the buying experience at Salerno Duane Infiniti. Travis is knowledgeable about the cars he sells and very enthusiastic

Rich

11 de may. de 2015

My wife and I walked into the dealership, where a friendly receptionist pointed us to the type of vehicle we were interested in on the show room floor. As I was getting acquainted with the vehicle, a very friendly and smiling salesperson, Bernardo, came over an introduced himself and asked if I had any questions. Bernardo is a very friendly, kind, and patient gentleman, and really made our car buying experience pleasant and fun. He had excellent knowledge about the vehicle, its capabilities, options, and features. He is an outstanding professional, who took a personal interest in getting to know us and find out just what we were looking for in a vehicle, and went above and beyond what one typically expects. It was an outstanding purchase experience!

Luis

3 de may. de 2015

I had a great experience at this dealer. salesperson was very attentive. The people there are very polite and will do they're very best to get you the car you want at a very good price. I recommend this dealer.

Mendy

28 de abr. de 2015

So I walked into the dealership and was introduced to Bernardo right away he came over to me with a big smile on his face and help me and assured me with everything I needed to know about the car.this was my first time leasing and he went over everything with me, he even gave me his personal cell phone which I was able to call at night if I had any questions with the paperwork or just general questions that I had about leasing a car. I highly recommend him to anyone that wants a trusted and caring salesman. He went above and beyond.

GrtCar

28 de abr. de 2015

My experience at Salerno was pleasant, the only hick-up that I experienced was I informed that the car that I purchased had the navigation feature which was very important to me and it didn't have it. Unfortunately, I did not realize this until after I picked up my vehicle and was going through familiarizing myself with all of the features. As a result the one recommendation that I would make would be to make sure your sales associates review the features of the vehicle while you are in fact in the car.

Jarek20

24 de abr. de 2015

Very satisfied with my experience at Salerno Duane Infiniti. Scott Kammerer was very helpful trading my car in and getting me into a brand new Q50S. With Scott's professionalism, I would highly recommend him to anyone who is interested in purchasing a car.

Richard D.

19 de abr. de 2015

This was my first infiniti so I had alot of questions. Scott was patient and professional and provided a unique perspective when purchasing an automobile. In addition, when i came back for follow up service Scott and the Salerno team were there to meet my needs. I would highly recommend this dealership and Scott specifically when considering an automobile purchase.

Dalco. Q50s

17 de abr. de 2015

I left another Bergen County Infiniti dealership because their customer service was horrible. The people here, specifically Ashley and Walter are fantastic. Good experience all around. I would come back anytime. Thanks

Joanne

9 de abr. de 2015

I recently purchased a pre owned vehicle from Bernardo Amster. Bernardo was professional, kind, fair and helpful. I truly appreciated that there was no pressure. The process was quick and overall a great experience!

Shoma

6 de abr. de 2015

Great customer service! Bernardo Amster was very helpful. Will refer more people to him. Also the delarship has great environment. So far loved my QX60. It's great!

carguy 59

3 de abr. de 2015

My husband and I bought our Infinity FX35 and G35 from Salerno. We have been bringing our cars to their service department since they were new (10 years and 9 years ago respectively). We have always been treated with courtesy and respect from the Service Manager to the car washers. No matter what the problem, it was corrected expertly! All the service staff is courteous and professional, however Ms. Allie Hoffman is efficiency personified. She goes above and beyond to accommodate our requests. She is a real asset to Salerno. We will continue to bring our cars to Salerno for service as we don't think anyone can top them for expertise in repairs or customer service. When we replace our cars you can be sure we will buy them from Salerno. We love our cars but our decision to replace them with your cars is in large part because of our experience with Salerno's service department.

jamie88

31 de mar. de 2015

Great guy. He is professional and very funny and outgoing. Helped me understand my financial situation and worked with me to get into the car of my dreams. I appreciate everything he did for me, and he will be the reason I will be back to the dealership for my next car. Thank you Kevin!

heather17

28 de mar. de 2015

Recently visited Salerno Duane and had a great experience with Kevin! He was kind, courteous, and an overall great guy. He was funny and easy to talk to and made the whole process great! Would Definatly recommend Kevin and this dealership!

drwatter

22 de mar. de 2015

I just leased my eighth Infiniti from this dealership--that should say it all. From sales to service, my experiences have all been positive. My my recent car, a Q70, I worked with Kevin and Raz. Both were terrific--very helpful and knowledgeable, no pressure. Allie in service is always helpful and pleasant. I can't say enough good things about this dealership and the brand.

DT2296

21 de mar. de 2015

Scott Kammerer. That's it. You want a car at a good price with no hassle? See Scott. Best experience at a car dealer ever. I drove an hour from Staten Island. Well worth my trip.

Shuwaib Liaquat

19 de mar. de 2015

The customer service was vey great but they don't provide enough information or should I say accurate? After I explained my credit situation, the salesperson told me that they have no problm with my credit score issue; the reason I mention the situatio before because it doesn't look good after running the credit, you get rejected. But sales person said no problem with the deal as long I am making enough money and can prove it. But after running the credit they rejected my application because I have a lease with Mazda(which I already mentioned). Since I was determined to buy the car, I made a deposit to hold the car and my application got rejected on March 9th; its been 10 days, I still didn't get my refund and I tried to get in touch with Kevin couple times but I got in touch with him just once. I really hate to make calls or shoot email when a company like this should do the processing as fast as possible butalas to my surprise they were quick to took the money out of my account but not showing any interest to give it back. I am 26, I have my whole life ahead and local from New Jersey; the treatment I received from this place helped me to decide not to go back there when I will start car shopping by end of this summer.

xusong

9 de mar. de 2015

Best ever experience buying a new car. Kevin is very professional, and pleasent to work with. Everything you would expect from a luxury brand. I would highly recommend Kevin and Infiniti of Deville.

Adel M.

8 de mar. de 2015

I have leased 3 Infiniti's from Salerno Duane Infiniti in Denville, NJ and continue to return to this dealership for their professionalism, outstanding customer service and knowledgeable staff. I highly recommend Louis Alvarez in the Sales Department, Steven Walder, Business Manager and Allie Hoffman in the Service Department. Louis is very knowledgeable about the Infiniti product and provides quality customer service, timely follow-up, and works tirelessly to get the customer the best deal with no pressure. He is personable, conscientious and makes the leasing experience pleasant and seamless.Steven is warm, knowledgeable, efficient and detailed in explaining the financial aspect of the lease agreement. I really enjoy meeting with him.Allie is always willing to accommodate the customer based on their availability. She has excellent follow-up, thoroughly explains the service issues and is very knowledgeable about the Infiniti product. She is warm and friendly and has played an integral role in my decision to continue leasing my third Infiniti. Adel M

KDM

5 de mar. de 2015

Just picked up our 2nd Infiniti. The sales & negotiation experience were painless! No pressure at all. Travis Tighe was very polite, professional and eager to help us get the car we wanted. Nice showroom and great waiting lounge too.

Ed Horton

15 de feb. de 2015

I recently leased an Infiniti Q70. My sales rep, Travis Tighe, did a great job in explaining all the features of the car, conducting a test drive, and finding exactly the car I wanted. The sales manager was involved to help get me exactly what I was looking for at a very fair price. This is the 3rd Infiniti I have purchased or leased from Salerno Duane. Delivery was also handled very well - walking me through the paperwork and then explaining and demonstrating all the features of the vehicle. Very well done. I would definitely recommend the Infiniti automobiles and this dealership. I have always been pleased with the service department.

Bob K.

21 de ene. de 2015

I recently purchased a certified pre-owned 2011 Infiniti G25X from Salerno-Duane of Denville, NJ.Having purchased cars from various manufacturers/dealerships in the past I walked into Duane-Salerno anticipating arm-wrestling high-pressure sales tactics. Boy, was I wrong! Betsy Starch, the sales rep I met with, came across as a warm and welcoming professional eager to answer all of my concerns about buying a CPO automobile (my first). She was a delight to do business with from initial discussion to delivery hand-off. I also had occasion to resolve a small service issue and had an equally satisfactory experience with Service Mgr. Walter Frimberger and Service Coordinator Ashly Zeek.I am now an unofficial Duane-Salerno cheerleader!!Bob KulinskiMorristown, NJ

Ed_E

13 de ene. de 2015

This is the fourth car I've purchased from Salerno Duane and the experience is always great. My old sales rep left and this was my first time working with Travis Tighe. He was fair, direct, gave me a good price and most importantly did not waste my time.

happykap

23 de dic. de 2014

I shopped at several different Infiniti dealers and was extremely impressed by the friendly, down to earth service I received at Salerno Duane. They offered me the best price and were the most transparent of all the dealers. Everyone I dealt with was friendly and tried to ensure a great buying experience. I would absolutely recommend this dealership. I worked with Scott Kammerer and several others.

Mark and Cathy from Pa.

19 de dic. de 2014

If you live within this dealerships area do yourself a favor and go there ,don't go anywhere else to purchase a car. The used car sales manager RAZ was the best, he took care of all my issues i had, and i had a lot of them, he was great. We love our G37 vert. Thanks to everyone at the dealership who made our purchase the best one ever.

Michael Mars

10 de dic. de 2014

I would highly recommend! Travis was my sales person. I feel I was given a fair price and the experience was enjoyable. I bought my G47x in Oct 2014 and I have already received 3 calls from Travis personally checking that there were no issues and that I am enjoying my purchase. Don't hesitate to go there.

anotherdreamer

30 de sep. de 2014

Would highly recommend! Went to several dealers before I settled on Salerno Duanne Infiniti. I immediately liked Travis, my sales person. There wasn't the normal fake haggling that often accompanies a car purchase. It was straight forward and honest. Don't hesitate to go there.

mmccoy81

22 de sep. de 2014

I recently purchased a new Q50 from Scott Kammerer. When I started the shopping process Scott was able to work with me to find the perfect car. I didnt think I was going to be able to afford a Q50 but Scott did some research and found out my company was part of a Infiniti VPP program that help lower the price drastically. He was also the only salesman I worked with who was very responsive over email. Overall this was the most painless car shopping experience I ever had. I'm looking forward to working with him again when my wife needs a car as well.

ozazam

30 de ago. de 2014

It does not get better than this. I just moved back to the USA after two years in Switzerland. Had an urgent need for a large vehicle. Came to Duane Salerno Infiniti as was about to buy the vehicle before I was shipped overseas. I met Kevin and he provided an unbiased, objective assessment of my needs and recommended 2 vehicles . I netted out on the QX80. After the initial meeting all my dealings were on e mail and phone. Kevin located the EXACT colour an spec of vehicle I wanted, had it shipped and stored for 5 weeks, while I went back to Switzerland. The second back in the US we arrived at Duane Salerno and received the vehicle. John provided a great concierge service walk through of the vehicle. Amazing professionals, customer centric to fault and I cannot thank them enough at Duane Salerno. Kevin is the best sales executive when it comes to dealing with your vehicle needs. I highly recommend Duane Salerno and Kevin.

Love Flower

25 de ago. de 2014

Getting the car was so easy and fast.The new car was delivered to my house and the old car was picked-up.Thank you!

Sapan Parikh

19 de ago. de 2014

Visited Salerno Duane Infiniti of Denville couple of Saturdays ago and walked out leasing a 2014 Q60 in 1 hour. Terry Flaten (Sales Rep) was fantastic in getting us a great deal and made the process seamless. Davild Kasiner located the car quickly and had it ready for pickup in 2 days. The paperwork was effortless and we thank Salerno Duane Infiniti of Denville for great service from top to bottom. We highly recommend them.

bsackman

7 de ago. de 2014

I recently visited with Kevin Tonero at Salerno Duane Infiniti, Denville.What a great experience car shopping with Kevin, He was professional & courteous and made my car shopping experience stress free. I recommend Kevin for your Infiniti purchase!!Beverly, Florham Park,NJ

James Myles

23 de jul. de 2014

I used Salerno Duane Infiniti to service my vehicle 3 separate times. Despite difficulty in navigating their contact process, I did actually get them to work on the car. The experiences I had were increasingly poor, with the final one being sufficiently bad that it has made me decide to not go back to them. This is unfortunate, since it will mean I am very unlikely to buy an Infiniti again and will have to get my service elsewhere for the rest of the life of this vehicle. On the other hand it is fortunate, in that it has made me find a better and less expensive service option. Their approach to scheduling a service appointment is to assign you a contact person and have you work with that individual. They actually have several people in house, but contacting them is problematic. In the numerous times I called to speak with service, I did not once directly reach a person. The system consistently directed me through the automated voice response system and eventually got me to a place where it asked me which of the 4 people on the service team I want to leave a message for. When they called back it was generally at a time that was inconvenient for me to answer the phone. Eventually, I determined I had to drop whatever else I was doing and answer it anyway, since calling them back always led to the answering system and another call at an inconvenient time. I bought the car at the Infiniti dealership in Ann Arbor, Michigan and had my initial experience with service there. I had uniformly good to excellent experiences in Michigan. Salerno Duane gives you an opportunity to rate the service. I rated them poorly the first time, reflecting my frustration with making my appointment. My reward for the feedback was 4 phone calls all asking me the same questions and trying to assure me they would do better. By the third call I was tired of speaking with them. The same thing happened after the second service. My third and final interaction with them, they did not provide a formal opportunity to feedback. Perhaps they had decided by then that they did not want to hear from me. Instead I sent an e-mail in to e-mail address they provided to explain:1.They seemed to be unable to get what I asked them to do2.They did not keep me informed about the progress of my service3.They did not address the issues I brought the vehicle in forI took it in, because there was a slow leak in the front tires, I had an issue with the battery that I had needed to use the booster cables to get the car started and so I wanted to be sure there wasnt a bigger problem, and to get an oil change. About 15 minutes into the time I spent in the waiting room, Hector came out to ask if I wanted an oil change. After 1 hour and 15 minutes spent in the waiting room, I went out to ask what was happening. I was told they were still working on the battery. They had decided to put it on a charger after testing it. It apparently was still in good shape, but they felt the charge was the surest way to make sure it was good. That was probably a good decision. It would have been a better decision if they had spent a couple of minutes to actually tell me what they were doing and that it was going to take a while. After another 15 minutes, it was done and I was able to leave. Unfortunately they did not address the issue with the front tires. A week later, I needed to pump the tires up again as my warning light had come on (again). I sent an e-mail to the service manager (Walter Frimberger) and then heard nothing from them. I called to see if they had received my message and got no information. When I received an e-mail from Walter about something else I replied to it to ask if they had received my original message. He replied to that message to say, yes they had got the message and that they had discussed it internally. I guess they had also decided to ignore me from then on because without my following up I would not have heard from them. The issue with the tires required a visit to another service center, where they removed the tires, cleaned out the rims and applied a new sealant and re-installed the tires. It was not a difficult job, but it did need to be done. I would have not been upset with Salerno Duane if things had been handled differently. First, if they could have figured out a way for me to contact them to schedule things that did not create such frustration and take so long. Second, if they had a process for actually knowing what you asked them to do and then did it. Third, if they had acknowledged that they had thoroughly screwed things up and then put some effort into correcting things. For example, an offer to come and get the vehicle and correct the problem they had not addressed when I brought the vehicle to them would have satisfied me. Instead, they seem to have decided to ignore me and hope I would go away. They partially succeeded in that. I will not go back for service, nor will my next vehicle purchase be from them. I will however share my experiences with others to make people aware that they should not expect the premium service usually available at premium vehicle dealers. The service offered by Salerno Duane does not come anywhere close to what you should expect from a high end dealer. It does not even achieve a level you should expect from any dealer. I am now going to a local independent mechanic, and feel I am likely to get much better service for a fraction of the price.

Afendler

15 de jul. de 2014

I had to take my G37 in two days in a row to address a squeak I was hearing in my engine. The first day- the service department fixed something I didn't even know was wrong and didn't take a dime of my money. After realizing the squeak was still hanging around, I took it back to the dealership and within 5 minutes the service manager Walter offered to come for a ride so I can show him my problem. He noticed it as well and told me it would be no issue at all. Fast forward another 20 minutes and the gentleman Walter is handing my keys back, problem completely addressed, AND AGAIN DIDN'T CHARGE ME A CENT! I've spent a couple hundred dollars on minor issues and maintenance with them so it felt great to know that a simple fix wouldn't cost me $100+ in labor just to put the thing up in the air. They were eager to help, clearly had my interest in mind when they took time to help me two days in a row and were friendly the whole way- even to a customer who did NOT purchase there! I have no reason to think I was treated any differently than is the extremely high standard at Salerno Duane Infiniti. These guys are the REAL DEAL! As someone with experience in auto and service sales, I couldn't ask for better circumstances. Thank you to the service department and Walter especially.

Meraj Mohammad

11 de jul. de 2014

Thank you to the entire team for getting the collision assist system fixed. Great staff, super customer service, prompt action and a pleasure to interact with. I am glad we bought our Infiniti from this dealership vs other ones.

kingcobra4

9 de jul. de 2014

Our experience was very pleasurable and all the people at Infinity were very nice and professional especially Scott and Steven Walder who made everything nice and easy. I would would recommend this dealership to anyone. "Two thumbs up"

mrs368

7 de jun. de 2014

Our experience from start to finish was extremely stress free and seamless. Kevin and the staff at Salerno Duane have got it right. They have an extremely nice staff who was very easy to deal with. A shout out to Rob who spent an hour showing us every detail of the car and all of the amazing features.

MosheWeingarten

28 de may. de 2014

This is the only place I would tell you to get your next luxury vehicle, please ask them for whatever you want and they will do it for you!

stevenginsberg

24 de may. de 2014

This is the second Infiniti I've purchased here. The price beat offers from other dealerships. The service and overall buying experience was pleasant. No games played as in other places. I received a fair offer for my trade-in without haggling. Scott was extremely helpful and respectful and followed up multiple times after the purchase.

vmfldis

13 de may. de 2014

Just leased my 2nd Infiniti from the same dealership. The sales man who got me my first lease wasn't there anymore so I ended up getting the car from Kevin. I didn't see Kevin until the day I actually got the car. We both communicated through e-mail because it was more easier and comfortable for me. I ask him a question and he replies back with an answer right away. Usually other dealerships, they call you everyday and try to make you come in so they can play with you. Kevin was different. He never called me nor asked me to come in first to get the exact number for the lease. So after I got the numbers I walked into the dealership and came out with new car on the same day. It was very fast because they do all their paper work electronically. Also Steven Walder, the finance manager was very nice too. He wasn't pushing me to buy any unnecessary add ons or warrantys.I have few Infiniti dealerships around my town but I got my both Infiniti from this dealership. It's well worth of 1hr drive!

IgorPestrikov

6 de may. de 2014

Got my first lease from Salerno Duane Infiniti, nothing but a pleasure to find the best prices in the area, great selection of cars and a team of professionals to accommodate and satisfy any customer's needs. Love my new Infiniti Q60! Special thanks to Lori Abrams for making it an easy and pleasant experience! I would highly recommend them!

hdinfiniti

29 de abr. de 2014

No hassle or negotiating, great pricing and very easy and quick to get the car. The cars had some minor issues with them, but Kevin worked tirelessly to get everything fixed.

pcjiv

20 de mar. de 2014

"Great" doesn't even begin to describe my experience at Salerno-Duane. I wish there was an "Outstanding" option!!Kevin was such a pleasure, from the very first time I walked into the dealership to when I happily drove away in my new baby. He was always available when I had a question, was so easy to talk to, and definitely went far and beyond what I ever expected. It took months for me to finally make up my mind and he was always there with a smile and assurance that whenever I was ready he would be there. If there was an award for Most Patient, Kevin would win it hands down! I never felt any kind of pressure, only enthusiasm to get me into the car I'd been wanting for so long. Kevin and the guys at S-D are the best and I'll be raving about them any chance I get <3

amcniece

13 de mar. de 2014

Mike was a pleasure to work with he was knowledgeable, patient and worked with me to get the car and price I wanted. The dealership was very friendly, laidback and there was very little to no pressure. I would recommend this dealership and Mike to anyone looking to lease or buy an Infiniti.

JohnGreen919

1 de mar. de 2014

I have been a customer of Salerno Duane Infiniti of Denville for the last 5 years. I just completed my second new car acquisition with them. Again it was an incredibly positive transaction. Sales associate Raymond did a great job. He got the deal to work out exactly as I wanted. Jorge Rodriguez the GM is a world class gentleman. They didn't have the exact car I wanted on the lot so her found my car from another dealer in NJ pulled it into inventory and delivered it to me on time and exactly as promised.The service department here is awesome. Really love working with Allie!

Jongpoli

24 de feb. de 2014

Great dealership, was looking for a new Q50S and every dealer was throwing mid 550's in my face per month with excellent credit. After speaking with Scott he went over every aspect of leasing, and gave me the bottom line price with no hidden fees or taxes rolled in later. Very straight forward I would advise everyone to lease from this dealership because they hide nothing from you.

MarkLewus

12 de feb. de 2014

I leased an Infiniti about 3 years ago, and as my lease neared it's end, Andy Glick, my sales rep, called me and asked if I was interested in a new car. I was. He was extremely accommodating to my general laziness about the whole thing - can't tell you how many times I put him off! He was not obtrusive in any way, but when I said "call me in two weeks" that is exactly what he did. Several times. He is very low key and professional. In the end we finally got together and today I picked up a new Infiniti Q50 on a terrific lease deal.I caused this purchase to be way more complicated than usual because the car I initially picked, bought, and put a deposit on didn't have a couple of option packages that I eventually decided I couldn't live without. So, two days after putting down a deposit I called Andy and let him know I really wanted a different car. Absolutely no problem, no grumbles, no pressure to take the first car. Just "sure, no problem". He transferred the deposit and gave me just as good a deal on the other car. We were able to do the whole thing on the phone including the final price negotiation with Steven Walder, the business manager. So I didn't have to go the dealership again until I picked up the car, which was very convenient for me. I won't tell you what I paid for the car - actually Capitalized Cost since I leased - but I will say that I shopped around and I am sure I got a great deal, and that I paid well under the area average for this car. At the same time, I was not trying to steal the car, as my POV is that car dealers have to eat too. So I got a good deal and they made what I think is a fair profit on the car. When I went to finalize the paperwork and pick up the car there was none of usual high pressure nonsense from either Andy or Steven to get me to buy dealer add-ons. Also, they have a new computerized system that condensed what used to be piles of signed lease papers down to a few minutes and a couple of signatures on a computer pad. It's faster and more convenient than the old way. Steven went out of his way to explain every number on the lease contract. He even pulled up another screen to show me the money factor (roughly equivalent to interest on a lease). If you read around you'll find that dealers are not required to disclose this an many don't, which makes it difficult to insure the lease calculations are correct. In this case I was able to independently verify that the deal I thought I was getting was in fact the deal I got. The dealership offers free scheduled maintenance for the first year and they set up the first appointment for me at a time that fit my needs. Sure, they want to get you into the habit of maintaining the car in their shop, but in the meantime in 30 years of buying new cars it's the first time anybody offered to schedule the first appointment so I didn't have to remember to do it later. And for the first year anyway, free is free.These new cars have a lot of tech, and when I picked up the car Andy spent over an hour going over every aspect of the car's operation with me. Every switch, button, and touch function. He got my phone linked up for calls and audio (Bluetooth) playback, and and set my personal preferences for the steering response and transmission mode. That's the thing about these guys. They do what they say they are going to do and they are very thorough. My last car was also a lease and my past experience with other dealers - particularly one that sells that Bavarian auto of great renown - is that the end of the lease comes with a big "excess wear" price tag. My car was in good but nowhere near perfect condition, with something like six or seven scratches / nicks / small dents etc. I was charged nothing for excess wear. The dealership is modern and well staffed. They obviously go out of their way to train their staff. The dealership is very clean. Even the sitting room for the service area is clean, not grimy as is often the case. They have an actual human being who answers the phone and she is always very pleasant and calls me by name. Overall I had a very pleasant buying experience, from nice people. If you're looking for a new Infiniti, give Salerno Duane a try. This is the second car that I purchased from them, and it probably won't be my last.

lindalicastro

20 de ene. de 2014

My experience at Salerno Duane Infinity and Michael Racaniello was pure pleasure.Michael was extremely knowledgeable and made the experience very enjoyable. He was polite, patient and answered all our questions with confidence. I have to add as well that everyone at this facility, as well were all pleasant, humorous and low stressed.i will be telling anyone whom needs a car to go visit Michael at Salerno Duane in Denville!

nmargaroi

13 de ene. de 2014

Michael made me feel comfortable when I first went into the dealership. He was not pushy and he was very informative. I had a great expierence and will reccomend him and the dealership to others.

jmouhanna

14 de dic. de 2013

Excellent dealership, honest, professional. No hassle car buying experience for real. Recommend them without any reservation. Transaction took no time at all. Did everything over phone and email.

MarkPearlstein

9 de dic. de 2013

Awesome experience. We did our research online before calling Kevin at Salerno Duane. He was a pleasure to work with since he provided me with all the info I needed to do my analysis and make a buy decision. However the service didn't stop there. He walked us though the car and made sure we knew everything we wanted to before driving off.Overall a 10+ and we will definitely go back to Salerno and in particular Kevin for our next car.

Kevcece

3 de dic. de 2013

I have owned only Nissan/Infiniti autos for the past 30 years - This was our 4th car leased / purchased with the Salerno Duane family in the past 7 years. We have always enjoyed their service and attention to detail. Andy Glick was outstanding in every regard. Recommend Andy and the Salerno Infiniti team to any of our friends and family!Kevin McCann

leann0709

2 de dic. de 2013

Shopped a few different Infiniti dealers and chose to go with Duane Salerno. Not only was our salesman Kevin easy to deal with but they gave us the most for our trade in. Kevin is extremely professional yet very down to earth. The whole experience was great from start to finish. Will definitely come back when this lease is up!

rbarry

28 de nov. de 2013

Terry was very professional,friendly and easy to work with.we were able to discuss pricing and come to a mutual agreement. I would recommend him and the dealership. Robert Barry

parentk

20 de nov. de 2013

I returned with my Infiniti G37x coupe that I bought as a used car over a year previously. During my ownership rust started developing in the driver's door. As I went to the local Infiniti dealer for warranty service, their body shop indicated that the car had been in an accident and the rusting door was the responsibility of the body repair shop. The car fax on this vehicle recored no instances of accident or repair. When I reported this to Raz Pomar of Salerno Infiniti he expressed that this was news to him as well and invited me to return for confirmation. As he inspected the car, he agreed with the assessment and provided full repair of the door with the use of an Infiniti G37 sedan as a loaner for a week as the body shop worked on my car. The work done was excellent and is of course guaranteed . The repair and the use of the loaner was all done without charge to me. Mr. Pomar is the manager of the used car section and his behavior and service were outstanding. If I get another Infiniti car, there is no question that I would come to Salerno. Kevin Parent

Jeff1016

15 de nov. de 2013

This was my second car from Salerno Duane . Kevin Tonero who assisted me in the process was great throughout from our initial discussions thru delivery . He followed up with me after our initial phone call and has followed up several times after I picked up my car . The whole dealership is friendly when you arrive and very professional . I highly recommend Kevin and the people at Salerno Dunae for your next car experience .

TomK1

2 de oct. de 2013

My wife & I worked with Kevin twice in the last two months in buying both an Infiniti G37X & EX37 and Kevin was great to work with. The G37X wasn't available in Salerno-Duane stock so Kevin even went out of his way to find the car at another dealer miles away (which other dealers were not willing to do). We felt that Kevin made our both purchases hassle free. Due to our experience with Kevin we would gladly recommend Salerno-Duane to others and we already have.

gdm2112

1 de oct. de 2013

from the first contact via the internet i knew it was going to be a good experience. a prompt contact with answers to all my questions started a awesome buying exoerience. great communication ,price and simple deal. awesome dealer!!!!!!!

Michael H.

1 de oct. de 2013

My sales associate was Joe Kuryla at Denville Infinity. Joe made what can be a stressful process in purchasing a vehicle, a pleasure. He was very knowledgable, helpful, and accommodating. I would highly recommend him and the dealership.

rmerritt1

30 de sep. de 2013

I had a first rate experience working with Kevin Tonero to purchase a new Infiniti G37x. Not only did they have the best price, they actually sent a mechanic to appraise my trade-in's value after the car's engine blew a head gasket and gave me a fair trade-in price. By far, the best car buying experience in my life.

Joe

28 de sep. de 2013

We bought our first Infinity from a different dealer, but we were not happy with the service and attitude. A friend recommended Salerno Duane Infiniti and we are very happy now. Every person we dealt with was helpful, knowledgeable and courteous. Today we drove our new car with the knowledge that we will be supported all the way through our lease. We will recommend them to our friends or relatives without any reservations.

jac8921

25 de sep. de 2013

Had a great experience, after shopping around at many places. Highly recommend this dealership! Kevin was open about everything and made the experience easy and I got a great deal.

mpolloway

24 de sep. de 2013

I visited Salerno Infiniti to inquire about leasing my first SUV (having previously driven only Sedans of other makes). I was greeted immediately by Andy who was courteous, professional, knowledgable and a straight-shooter when it came to pricing. He honed in on exactly what my vehicle needs and options/upgrades were, rather than try to sell me the "kitchen sink." He also knew that I would be test driving other (non-Infiniti) SUVs and was patient throughout my decision-making process. I appreciate the time and attention that he gave me throughout the process and I will definitely be referring friends and family to him and to Salerno for future car-buying needs.

Bedfordgolfman

14 de sep. de 2013

Purchased a new Infiniti over the phone and out of state. Kevin was informative and straightforward. After agreeing on a vehicle and a price, we drove there to get our new car. The numbers on the sale were exactly what had been promised. Easy transaction.

cdimuro

9 de sep. de 2013

Our sales representative, Andy Glick, was extremely pleasant to work with in leasing our new Infiniti G37. Andy clearly explained our leasing options, answered all of our questions, and gave us a great price. He was attentive and treated us with respect throughout the process. He took a signficant amount of time with my wife explaining and reviewing all of the features of the vehicle. We would definitively recommend Andy for your car buying/leasing needs. David Kasliner assisted us with finalizing the lease. He was knowledgable and very personable, and the process was seemless. Overall, we had a very pleasant experience at Salerno-Duane Infiniti and would return to this dealership.

aspenc288

3 de sep. de 2013

Went in for a lease and met with Andy. Let me just say that this was probably the easiest car transaction I've done in my life... and I've done a few. He was super helpful, knew his stuff, and very accommodating. I'm not one to play the typical dealer games and went in with a number in mind... Andy pretty much met that number on the spot. There was none of that silly back and forth. Also, I was going away for the weekend and asked if the paperwork and what not could be done in advance so that I could pick up the car relatively quickly and he did everything he could to make that happen. Rest assure that for anything Infiniti related, Andy Glick will be the guy I see!

Dalal

3 de sep. de 2013

I bought two cars from these guys so far, and soon to be three hopefully. The service is great we did a lot of back and forth, but they really took care of us and gave us the best price possible. They searched through so many databases to make sure we go the car we wanted with all the features and the color. Great guys highly recommend this place.

lorilesler

29 de ago. de 2013

I have gone to this dealership for the past 6 years both for service and recently to lease my 4th Infinity. Sue Cardoso in service is phenomenal in getting me a quick appointment and excellent service for my car. She is always bubbly, friendly, and extremely helpful. Terry Flaten has been my salesman for the last 2 cars and has always made the transaction easy and stress free. I have not ever felt that Terry was being dishonest or that he was "pulling one over" on me as many car dealers do. These two should be commended for their work. Sincerely, Lori Lesler

SPesco

29 de ago. de 2013

A very pleasant experience buying my second Infiniti from Salerno Duane Infiniti. Joe Kuryla was professional through out the entire process -from the test drive to picking up the car. He spent time with me explaining all the features and helped set up my phone and other preferences. I would recommend this dealership and Joe to friends, family and aquaintences

Charmayne

27 de ago. de 2013

Joe and Raz made my experience at the dealership a very pleasant one. Joe was friendly, knowledgeable and very helpful in explaining the various options open to me regarding the car I was interested in. I dreaded buying a car but I have to say Salerno gave me a good price and even threw in some extras. I felt no pressure to commit. Overall it was a great experience and I would not hesitate to recommend them.

trooperandgypsy

20 de ago. de 2013

this dealership and in particular Terry Flaten rate a great review score as the are truly professional and they make the buying experience hassle free and thorough and expedient...this is the 2nd car I have bought from them and it will not be the last..this is why I give the dealership and the sales man a GREAT rating..marvin stein

TamiLynn

9 de ago. de 2013

We have been buying cars from Salerno Duane Infinity for over fourteen years. We have been completely satisfied with the sales and service of this dealership. We have dealt with Andy Glick for the acquisition of our last three cars. Andy's performance with us has been truly outstanding. He was totally honest and made the whole process very easy to complete. He has always made himself available to answer all questions. We will recommend Andy to all our acquaintances and plan to deal with him in all future purchases.

coby239

7 de ago. de 2013

As a first time car buyer, I could not be more satisfied with my experience at Salerno-Duane Infiniti. I chose to do some research on the internet sales page prior to visiting the dealership. When I arrived, Kevin immediately knew what I was looking for and swiftly went to work to locate a great deal for me. He was highly transparent, knowledgeable, and very easy to speak with. The dealership itself is extremely inviting and full of amenities should one be required to wait for service. I am extremely happy that I decided to lease my first car from this dealer.

peterkenny

5 de ago. de 2013

the personnel are the best i have ever dealt with in my 50 plus years of car ownership. prices are very reasonable and all service to be performed is presented ahead of time as well as the estimated costs.

RebeccaWilson

4 de ago. de 2013

My husband and I have been dealing with Salerno Duane Infiniti of Denville for over 5 years now. We have had great experiences with all departments: sales and service. We have purchased 2 Infiniti vehicles at the dealership and would highly recommend Salerno Duane.

babiege33

29 de jul. de 2013

Andy Glick was a pleasure to work with. He was professional, polite, and extremely helpful throughout the entire experience. He worked incessantly to make sure I could get the exact car I wanted, and followed up with us to make it happen. I love my new car so much, I will only go to Infiniti and Andy for any future car sales!

nancynagy

27 de jul. de 2013

For more than two decades, I have been traveling a long way from my home to get my cars serviced at Salerno Duane. Sue and Allie always are so accommodating, and the car is well-maintained, so it's worth the trip. The infiniti is a wonderful car and that's why I keep buying them and servicing them at this dealership.

jackrabinowitz

26 de jul. de 2013

This is the 2nd Infiniti I have purchased from Selerno Duane. Tony from sales was very attentive without be overbearing. He gave me a good deal turning in my old lease without any surprises or upselling at the end of the transaction. The service department is also first rate.

iRob

14 de jul. de 2013

I had visited many other dealers and was at my wits end before I visited Andy at Salerno Duane Infiniti. I was soo tired of all the games and shenanigans these other places put me through. At one dealer I sat and waited 25 minutes without being asked If I needed help before I walked out. Let me tell you... From the moment I walked I to Salerno Duane Infiniti, I was treated with respect and professionalism. They made me feel welcomed and comfortable. I sat down with Andy and went over everything I was looking for out of the car I wanted. It was great to finally meet a Real Salesman who understood my needs and wants and then translated them into the car of my dreams. He knew the cars inside and out. (Secretly, so did I, but I wanted to test him and see if he would BS me like everywhere else). The real thrill with Andy was the test drive he insisted I take with him. He showed me exactly how well the car drives and maneuvers and gave me a mini hands on driving lesson. When it came down to negotiating prices, I didn't have to break my back to get the price I already knew I was capable of getting. He was extremely fair. I don't usually feel the need to follow up and write reviews, but people need to know how great this shopping experience was.

PatriciaLing

13 de jul. de 2013

I looked for a used car for two years. Infiniti was my dealer and service rep for my 1994 Infiniti G20 but I wanted to check out the competition. I tried several cars and dealerships. I couldn't decide. I called Allie and said I wanted a used Infiniti and she gave Terry. Together, my husband and I went to see the car Terry picked. It had so many bells and whistles, looked new (it was 5 years old) and great pickup (G35X). I appreciated his attention to detail as I could not find the large car guide that the small car guide mentions. I found it in the trunk, attached to the wall eventually but Terry found me another one anyway. When I took my car , now named 'Storm' , in for oil change, service found it needed rear brakes and rear tires. The manager totally paid for that without me saying one word! How could they not get a five? Friendly, hard working, sensitive, knowledgeable, that's my team. Winners!

mjjharley50

7 de jul. de 2013

The salesman, Kyle Lyzenga, was extremely knowledgeable about the vehicle and very patient and professional in his approach. He was completely okay with my test driving the vehicle three times so that I was confident in my decision. All of the people I met at the dealership were very friendly. Pricing was very attractive. The delivery of the car was prompt, efficient and thorough. Kyle's explanation of the many features of the vehicle was complete and accurate. I had owned a BMW for 10 years and considered buying another one. However the shopping experience at the two dealers in the area was very disappointing and the BMW is nothing like it used to be. I would recommend Salerno-Duane, and Kyle Lyzenga in particular, to anyone shopping for an Infiniti automobile.

slick86

2 de jul. de 2013

Dreaded shopping for a new car until I visited Salerno. They made the experience stress free. Salerno gave me the best price and even threw in some extas. Kyle was excellent and very knowledgable about the product. Kyle even took the time to drive me to the car rental place to drop off my rental and then brought me back to the dealership. Excellent service!

DanSheehan

2 de jul. de 2013

Salerno Duane Infiniti is by far the best dealership with providing a value added sale. Their attentive and caring with the entire experience. They will work around a busy schedule to ensure that the customer's needs are taken care of. They will go the extra mile when its needed. I have and will continue to recommend this dealership to everyone that is looking for a new or used automobile.

urbanrenewal

2 de jul. de 2013

At Salerno Duane IInfiniti Andy Glick was responsive to my needs and very competitive with pricing. Having bought many cars in my life, I must say this purchase was the smoothest, fastest, and most hassle free purchase I have ever experienced. The sales manager Peter, was professional and was prepared with all the necessary documents. This dealership made you feel relaxed and confident I with the car I bought.I did not feel I was being taken for a ride...

Gogolf3

1 de jul. de 2013

My current Infiniti is the fifth one I have had the pleasure to own. Over the last twelve or more years, my cars have always been serviced at Salerno Duane. From the time you first walk in to the service area, you know you will be treated professionally.Your initial contact is with either Allie or Susan. All the paper work for your visit is ready and you can then relax in the nicely appointed waiting area. Allie and Susan keep you informed on the status of your service and if additional work is required promptly inform you of any cost that might be involved and how long it will take. They are the most professional people I have ever experienced in any automobile service department. You know you are in good hands with Allie and Susan at Salerno Duane!

lje1977

24 de jun. de 2013

The process of getting a quote via the internet to driving the car out of the dealer was easy, less time than I expected and at a price I was very comfortable with. There was no need to negotiate as the sales associate knew what price I was working with and what I needed for my trade in to get the deal done and he did it! Without any fuss! From the test drive through the final hand shake the experience was great! No pressure! No hassle! and great information about the car and offer every step of the way. I'd absolutely buy a car from this dealer again and would be delighted to work with Kevin Tonero!

drtodddc

20 de jun. de 2013

This is my first experience with Infiniti. i had the pleasure of working with an excellent sales and leasing consultant named Steve Mottola. He was very knowledgeable not just about Infiniti but other brands to include competitors models. He was also very much no pressure, his numbers on the G37x sedan I bought were exactly as quoted throughout the entire process, and he was a very good guy to work with. Very prompt and attentive and returned my phone calls immediately. I would definately recommend him to do business with. Also the finance manager was very straightforward, honest,and explained everything as well. After driving a BMW and a Audi A-4, i feel not only was this the best vehicle but also by far the most professional staff as well. Highly recommend, Dr. TAM, NJ - Spring 2013

zkrupka001

18 de jun. de 2013

Kevin and Dave worked together to ensure a quick delivery of the car, full disclosure of all facts/questions, and straight honesty about the trade. Kevin is exceptionally well at what he does and knows the cars inside and out. Also, his willingness to invest time in his clients is what exceeded my expectations. Dave worked hard to nail down financing opportunities and made the leasing process quick and easy to understand. There is NO smoke and mirrors show at Salerno Duane Infiniti - they tell you like it is and present you all the facts.

Ladajr

1 de jun. de 2013

This dealership was excellent. Steve Mottola was my sales consultant, and he was outstanding. Coming from a 328i and this being my first Infiniti, Steve listened to what I was interested in with a vehicle, and he helped to insure my car was a great fit for me. The purchase process itself was smooth and easy, the financing simple, and the trade in was painless. If you're in the market for an Infiniti, I strongly recommend this dealership.

Dn27

31 de may. de 2013

Andy was great. He worked with me to get me into the car I wanted for the right price. He was very honest and truly did what he could for me. I highly recommend Andy and everyone else that works at Salerno Duane.

mcelini

28 de may. de 2013

The staff at Infiniti of Denville is always very nice, knowledgeable, and professional. They are also very accomodating with scheduling and loaner cars. Thank you!

LindaAmbacher

20 de may. de 2013

From the moment my husband and I walked into the showroom we felt welcomed and were made to feel our questions were important to the sales staff. Andy was friendly, honest and easy to talk to. He worked with us to find the car that was the perfect match for me. Andy also helped facilitate the return of my current leased vehicle. Every thing went very smoothly. When we went back to sign the papers and pick up my car, the paperwork was in order and the car was perfectly prepped! Andy spent time with us showing us features of the car and setting up the bluetooth and navigation system. We had an awesome experience from start to finish with Andy and the team at Salerno-Duane. I would strongly recommend this dealership to anyone interested in no-hassle car shopping.

jaimeconcepcion

10 de may. de 2013

I have leased vehicles before and have dreaded the process but Kevin Tonero made it painless and stree free. He is very good at his trade and was a pleasure to work with. There was non of the rhetoric that transpires in dealerships. My wife loves her car. Thanks again.

collins6

30 de abr. de 2013

Extraordinary, professional, highly sophisticated staff....educating, weighing all factors evenly and fairly...leading customer to the best possible choice...in quality sought and final sale price desired.. They care for the customers' concerns and needs. They provide the highest levelautomobile purchase/lease experience one can find.

KeithMitchell

25 de abr. de 2013

I am the proud owner of my first Infiniti. I am leasing a JX-35 and i lease a vehicle every 3 years. I had a Lexus RX 350 for the past 6 years. i am so happy with my new JX-35 and the salesmen Kevin Tonero that we dealt with when leasing this new vehicle. This vehicle has been such a JOY to drive and the ride and how it handles is great. I would recommend the dealership and the salesmen Kevin Tonero.

mcc1

16 de abr. de 2013

The entire staff was very friendly and professional. The atmosphere was relaxing and nonthreatening. At no time did I feel intimidated to purchase something that the salesperson wanted me to purchase. Rather, I felt he presented the facts and let me decide without all the high pressure sales tactics.

3456

11 de abr. de 2013

Well this is my third vehicle from Salerano and Duane Infiniti of Denville and once again was a great experience. My salesperson Kyle Lyzenga was not only Friendly, But had the most knowledge of the vehicle then any salesman that I have worked with, Not only with Infiniti but any other vehicle that I have ever purchased.On another note you also have the best service department I have ever used, Allie and Sue are the best and really work together like a Team.With Kyle and his Knowledge with all the electronics on Infinity models and Allie and Sue in service you have a superior dealership that just cant lose. Whatever you do dont ever lose them.Thank you again.Eric Maier

Lizzie0109

1 de abr. de 2013

We had a great experience purchasing our new Infinite JX35. Terri was excellent in getting us what we were asking for. Don was very informative/knowledgeable on the vehicle when we went to pick up the truck. Gave us all the info we needed to know.

junhosung

29 de mar. de 2013

I have been using its service more than 4 years and Its service always makes me happy and comfortable for maintaining my infiniti.If you have infiniti, please try wonderful service at Salerno.

joshuacohen

29 de mar. de 2013

90K service on my Gcoupe was done efficiently and graciously at reasonable price and included loaner vehicle. I was kept up to date on service work and car was ready when promised. Sue followed up to make sure all was okay with car. I feel like Sue/Allie are genuinely concerned about the work they do and my satisfaction with same, which to date has been great.

mwjx35

28 de mar. de 2013

Don and Kevin are two of the best guys you can deal with when buying a new car. They took the time to answer every one of my questions and did not put pressure on me to buy. They were extremely patient and friendly throughout the whole process. When it came time to discuss figures they were very open and very fair. I would definitely recommend them to friends and will be buying from them again in the future.

DAISY74ES

26 de mar. de 2013

This is my 4th lease in a row with Salerno Infiniti. 3 Ms and now a G37x. I recently have retired and needed to downsize. Each time I have had a different salesman, the latest being Terry Flaten. Terry went out of his way to help me since I am partially disabled with back arthritis. He did all the legwork for me which enabled me to have a great experience. Love the car and the Dealership !!!!!

Alex090909

26 de mar. de 2013

I had an excellent experience buying my first car here at the Salerno dealership!! Recommend this place to any prospective car buyer. Great people to work with

ret2002

21 de mar. de 2013

I had routine service and warranty work done on our 2008 Infiniti M35x on two separate days in January 2013. Allie, Susan, Hector, Craig and all other employees with whom we came in contact were courteous, helpful, professional, and efficient. They did the work that they said they would do and when they said they would do it. Overall, the pleasant facilities and the friendly and attentive staff make the normally unwelcome task of "taking the car in for service" an actual pleasure. I have had experience at three different Salerno dealerships, and have been pleased each time with the attention to detail, the quality of work, and the professional and efficient staff. I would highly recommend Salerno-Duane Infiniti as a reputable, quality dealership for sales and for service.Carl Sulzberger

majormickey

17 de mar. de 2013

Kyle,Thanks for making my buying experience a pleasant one.This is my second M class Infiniti and you helped me considerably in my selection and purchase.Your offer of help in understanding and utilizing some of the more technical aspects are most appreciated.I t is because of persons like you that I return to Salerno Duane Infiniti.Thanks again.Mickey

RyanAFeldman

12 de mar. de 2013

Don followed up and was very friendly. He tried to help me for many months. In the end, we just couldn't get to the price I wanted to pay. My overall experience with Don was great.

Jaredav

8 de mar. de 2013

Great customer support. Never pressured us and always followed up. We had specifics that we wanted and Kevin searched his network to ge usthe JX we wanted. Will highly recommend Kevin and the dealership.

Rfogliano

8 de mar. de 2013

This is a very good dealer. I spoke with both Don and Kevin a number of times during my research of the JX. They were both very straight forward and honest. Although I did not buy a car from them I was very impressed with their professionalism and class. They were never pushy and answered all my questions. I would definitely recommend Kevin, Don and the entire dealership to anyone looking for an Infiniti.

tarbaby2

4 de mar. de 2013

Everyone was very informative about the vehicle. They were friendly and gave me a good deal on my purchase. This is my third Infinity in a row purchased through this dealer.

prbhatia

25 de feb. de 2013

I emailed the dealership on Sunday Feb 24th regarding a car. I had a great price emailed back to me along with lease quotes (From Kevin Tonero). The price was transparent and excellent. Kevin took the time to answer my by email or by phone. We picked out a car on Tuesday and arranged for a pickup on Saturday. I explained to Kevin that I wanted the pickup to be as quick as possible and once again he delivered. Steven Walder handed the financials while Kevin went through the vehicle with my wife. We were out of the dealership within an hour or so with a new car! All in all - this was probably the easiest car transaction I have ever done. Well done Salerno Duane and well done Kevin and Steven!). If you are in the market for an Infiniti - I would definitely recommend checking out Salerno Duane.

Dov862

12 de feb. de 2013

Not my first car but best dealership so far. They took good care of me even though I made them crazy and I am loving my car. They help me make a good choice, they helped me compare pricing to other companies and allowed me to see for myself that this was the best deal.Well done. Dov

Tbox2727

11 de feb. de 2013

Excellent dealership with completely trustable, friendly staff. Andy Glick was the salesperson who helped and did a phenomenal job. Very knowledgeable and cared about his customers (me). You can trust this place to take care of you and your car for a lifetime. If your looking for an Infiniti they will get you what you want.

emmonslance

1 de feb. de 2013

I just leased a JX35 and the whole experience was the easiest I've had in 20 years of buying cars. I knew which vehicle I wanted and sent an email to several dealers. Kevin Tonero was the first to reply, offered the best price, and directly answered by specific questions. He also quickly arranged a dealer swap so that I could get the exact model I wanted. When it came time to pick up the car, I let him know that I would have my 2 kids with me (on a school night) and needed to move quickly though the closing process. He and Steven Waldner in the Finance office had everything ready to go and we were out of there in less than an hour - including time for my kids to enjoy some hot chocolate, sign all the paperwork, return my existing lease, setting up the bluetooth, and get a demo of the the car's features. Kevin even found an allen wrench to take the key ring off my old set of keys and put it on the new ones - that's attention to detail!

sotocarl

31 de ene. de 2013

Buying a car at Salerno Duane Infiniti of Denville was easily the best shopping experience I have ever had. Within minutes of walking into the showroom, a sales rep (Art Blenner) introduced himself and made us feel very comfortable without any undue pressure. We knew the car we wanted to buy, negotiated a fair price, traded in my old vehicle and walked away completely satisfied. Art showed me the vehicle in its entirety and how to use all of its gadgets from the navigation system to the heated and cooled seats. Nothing was left untouched. Art was completely professional, very friendly and easy to talk to. He knew everything about the vehicle and shared his knowledge with us. He even paired my iPhone to the vehicles Bluetooth system for me! If you are looking for an Infiniti, go no further than Salerno Duane!

stacieadair

31 de ene. de 2013

This was my first experience with this dealership and it exceeded my expectations. From the first visit, I found the staff friendly, easy to do business with and very professional. Andy Glick was particulary helpful, responsive, and patient while insuring all my needs were met for the purchase of my car.

Amyjbecker

30 de ene. de 2013

This is my second lease with this Infiniti dealership. This was a painless experience. The staff was couteous and responsive. Working with Andy exceeded my expectations.

majormickey

29 de ene. de 2013

Great dealership.I had purchased many Pontiacs from Salerno in my earlier years and in 2010, I returned to purchase my M35X. It has again been a great experience from sales to service. I recently took my car in for the its 15K service, and Sue and Ellie treated me like an old friend. The service performed exceeded my expectations and the price was right. I highly recommend this dealership.Keep up the good work.Mickey D'Addato

ryly94

28 de ene. de 2013

From the minute I was greated by Kyle I knew we were in good hands. He gave us a five star treatment and took care of everything. Everyone was so friendly and cared about what I needed. I'm going to send all my friends to Kyle for cars! This has been my best car buying experience ever! Thank you Kyle & Salerno Duane!!

tygonabe

28 de ene. de 2013

My experience was exceptional. Sue and Allie were both courteous and professional as were the entire staff whom I encountered. My vehicle was cleaned and delivered right to the service door. When an unexpected issue arose in relationship to my vehicle I was provided with a loaner car immediately which was also clean as a whistle. In short, the people at Salerno Duane couldnt have been nicer or more professional. I would recommend you folks to any and all of my friends and associates.

krista1970

27 de ene. de 2013

I would like to acknowledge the salesman Art Blenner for a great and wonderful experience buying my new car! I went in looking for one model and ended up with purchasing a 100% better car/model........Love my 2011 limted addition G37x.He never was pushy or rushed me into a sale, which this is the first sales experience I didn't feel this way. He explained the whole purchasing in details then went over all the car features & how to use them when the sale was final.Also the closing manger David Kasliner went in detail the sales.payments & info. Thanks again for a great experience I would recommended this dealership to anyone I know looking for a new car..Art even followed up by calling me afterwards to see if I had any concerns or quesion about the car....Thanks, Krista Wilfong

Judith5

26 de ene. de 2013

The service we have received from Art Blenner and the Infiniti team exceeded our expectations. We purchasd a car on 12/31 and had plans for New Years Eve. We were able to go home get ready and the car was ready for us when we came back. Art came out to our house on New Years Day to go over the car. Now thats service!!!!They go out of their way. We are happy and satisfied. I would highly recommend Art Blenner and Infiniti Salerno of Denville!!! Great Job!

snunez001

24 de ene. de 2013

Andy and the staff went beyond my expectations to match the offer. I do appreciate their williness to do business with me. The quality of the cars an not questionable. I enjoyed my test drive and made a decision right away. I am looking forward my relationship with the dealer as they offered a great maintenance program for the next two years. Steve, thank you for the deal and the discounts! ;) - Dave you were amazing as well. You are amazing! Thank you for the outstanding financial options.

Phmoves

24 de ene. de 2013

I spoke to Kyle about a QX56 and He went above and beyond to fulfill my needs and get business. My wife and I were searching for a new truck and we came across the Infiniti it was a toss up between the Toyota sequoia and this. After the great deal Kyle offered us we couldn't say no! He got the car in in exactly the right colors and everything. Then Dave Kasliner took care of us and made the paperwork a breeze. I will be coming back for all my Infiniti's in the future because if the great sales team.

DanielLevran

24 de ene. de 2013

I am giving all 5's because we had the most wonderful experience leasing through Salerno Duane Infiniti. Art Blenner, he was fantastic, not only was he patient but very well mannered, friendly, dedicated and highly professional sales representative. He gave us a chance to view the vehicles without pressure like some sales people do, overall the staff at Salerno Duane Infiniti worked together like a close family. My wife and me drove off the lot with a very nice car we are happy with. Thanks again to Art Blenner and David Kasliner the helpful staff at Salerno Duane Infiniti of Denville. I would definitely recommended this dealership. Thank you for a wonderful experience.

JohnKrumm

24 de ene. de 2013

The moment my wife and I entered the dealership we were greeted with friendliness and courtesy. Art Blenner explained the features of the M37X that we were interested in with a lot of patience and professionalism. After we de3cided to buy the car, Art continued to school us in its many features. The man really knows his merchandise! We would definitely recommend Salerno Duane Infinity and Art Blenner to anyone who needs a car. We love our M37X!

neilm99

23 de ene. de 2013

Andy worked his tail off to give me the deal that I wanted. A-1 performance and did all he could in fast and professional manner.

JamesPiccione

9 de ene. de 2013

My experience at Salerno Duane Infiniti was exceptional. The dealership was very friendly, clean and very accommodating. Art who was my sales rep knew everything about the car (G37x) inside and out and was very courteous, professional and caring; he even came to my house to drop off all of my belongings that I left in my trade in (Nissan). Negotiating the price was straight forward with no pressure and for the first time I left a car dealership feeling very happy with the purchase and PRICE. I have already recommended this dealer and will continue.

BryantHaskins

9 de ene. de 2013

My experience at Salerno Duane Infiniti is always a positive one. Allie and Sue are top notch, friendly and helpful and the service is always performed to the highest standard. I've been going to Salerno Duane for about 10 years now and can highly recommend the dealership and particularly the service department.

Sjkovary

31 de dic. de 2012

Had no intention of buying an Infiniti until we met Kevin and test drove the G37X. What a pleasant surprise on both accounts. We started by shopping and ended up buying. It is still a car dealer and you need to do your homework. If you know what you want and what you want to pay, give this dealer a chance. They will impress you and earn your business, even for the most discriminating buyer.

loutvnews

26 de dic. de 2012

Kevin and Infiniti Salerno are top notch! Kevin listened from the beginning for what I was looking for. He offered me a deal I could not refuse. I could have gone to an Infiniti dealership 3 miles from my house. Instead, I hopped on a bus and a train more than 35 miles to go to Denville to buy a car from Kevin and Salerno Infinity. Kevin is one of the most honest car dealers I have ever worked with. Everything we agreed on I saw on the lease contract. Hassle free! I picked up my Infinity and drove off the lot in Denville within an hours time. Could not be happier with my purchase and the service I received at Salerno Infinity. You need a car go to Kevin at Salerno Infinity. You will leave knowing you got the best deal your money can buy.

Quickice4

21 de dic. de 2012

Absolutely best car experience. Salesperson I dealt with really know what he's doing and really goes to bat for you in order to get the exact car you want. No wonder this is the 2nd car I got from them. They had the exact car I wanted and the price was insanely great. The entire process was a breeze from start to finish and I will definitely be going back for a 3rd car when my lease is up. I recommend to anyone reading this to pay them a visit, that's all you need to do.

joshuacohen

16 de dic. de 2012

Whether being assisted by Allie or Sue, I believe they are giving me credible assessment of the work that needs to be done to my vehicle. They always accommodate my schedule and the work is done when indicated at the price quoted. I like the fact that I am always put in a loaner car if I need same and they manage to fit me in if there is an emergency problem with my car.

divamargarita

16 de dic. de 2012

Whether general service (oil change, tire rotation) or an issue (rare) Allie Hoffman does everything possible to accommodate my needs. She's bright, knowledgeable, warm, and friendly. When the time comes to purchase a new Infiniti (and I will) I will purchase that vehicle from Allie ... she's not just a service manager ... she's makes me feel like she's my friend with my best interests at heart ... and I know she's part of the service team but I'll telling the Salerno Duane Infiniti Team now ... when I purchase that new vehicle ... it will be from Allie ... the sale will be to her credit.Please understand, your entire staff is gracious ... but there's only one Allie and she's my Infiniti person of choice.

jessicajcl

14 de dic. de 2012

I cannot say enough about the excellent service I received from my sales rep, Art Blenner. Art helped us out a few years ago with a lease and we were so pleased we came back again and got TWO new vehicles! My father and I leased a new JX and M37x and we couldn't be happier! Art was so attentive to our needs, he quickly located the vehicles we wanted and made sure we had everything. And to go one step further...my father originally walked out with a new FX37 (he had just turned in his last one)and decided on the way home he wanted the M37 instead! Well, Art made it happen! No questions asked. He took back the FX and got him into the M and even gave him a loaner car for the few days it took to re-do all the paperwork. That's how concerned with the customer's happieness he is! I am from Long Island and my Dad is from Pennsylvania and we go out of our way to go to Salerno Duane. It's worth every mile!!

SHaller

8 de dic. de 2012

I rate Salerno Duane Infinit of Denville as a 5 out of 5 for a very simple reason - Each and every person with whom I have dealt there has a single overrdiding priority: Customer satisfaction. The sales experiences I have had there since 2002 have been outstanding. Service, when needed, is performed right the FIRST time, and with extremely pleasant personal contact with Allie and Sue. I highly recommend this dealership.

SeanOmalley

3 de dic. de 2012

My experience with Salerno Duane Infiniti was very impressive - buying a car can be stressful but the staff there made the entire experience a pleasure. I personally worked with Andy Glick who was professional, friendly and knowledgable - it's not everyday you get a salesperson who goes out of there way to make sure all of your expectations are met. If your going to buy an Infiniti make it your business to visit Andy Glick at Salerno Duane Infiniti and you will not be disappointed.

ravim75

26 de nov. de 2012

Salerno Duane is an extremely professional dealership. Gerry Leone was highly professional right from the point of our entry into the dealership. He understood our requirements and got the better new car (higher version) and was helpful in the price negotiations. He was friendly and spent enough time for the test drive and explaining all the controls. The dealership also gave me an excellent financing option. We are highly satisfied and recommend Salerno Duane for anyone purchasing Infiniti. Gerry Leone was highly helpful in getting us what we needed, quickly. David Kasliner was helpful in speeding up the paper work and the complete process was very smooth. No hassles at all. Customer satisfaction is their top priority and they handled the job as needed.

maf198

19 de nov. de 2012

Salerno Infiniti of Denville is friendly, professional, fair and efficient. What else do you need with a car dealership? Pleasant experience with each visit. A+

mljinfo

5 de nov. de 2012

I have been totally impressed with this dealership from the sales staff, especially Terry, to servicing. I have used the service department and I have been equally impressed with the service and customer care. Allie, Hector and the mechanics made my experience, extremely positive. Great dealership without the hassle.

beatrjo

24 de oct. de 2012

I have purchased and serviced three vehicles form this dealership and Sue and Allie have always been a pleasure to work with. They are always friendly and helpful and provide the highest level of service and support. Although I believe it costs more to do all my service at the dealership I have performed 100% of all my service at this dealership because of them.

r.winch

1 de oct. de 2012

I went to buy a car and I was treated very professionally considering that I owed more on my trade-in. Becuase I was treated with respect, I will come back and make a purchase in the future.

novs228

10 de sep. de 2012

I leased a 2010 Infiniti G37s hard top convertible at Salerno Duane Infiniti. During price negotiations I felt like this was a friendly, family kind of dealer. The people I have met throughout are warm and welcoming. I have had some problems with the convertible, primarily squeaks and rattles. My primary service contact, Allie, is a sweetheart. Very responsive. Shows great empathy. And when she isn't available, Sue is wonderful, as well. While the squeaks remain unresolved (need to wait for the cold weather to kick back in), compromising my experience with a car I otherwise like, this dealership treats the customer right. While I believe in the Infiniti brand, one negative surprise has been the number of service intervals this car requires and the cost to service. As a long time Porsche owner (oil changes every 15,000 to 20,000 miles), the Infiniti interval of 3,000 to 4,000 is disruptive and arises much too fast. But, if I must go to a dealer too often, I'm glad to see my friends Allie and Sue at Salerno Duane.

bensonfxutz

20 de ago. de 2012

I watched in amazement as Allie and Susan coordinated my service request for my Infiniti FX35. I had never witness any thing like it. These two individuals complemented each other as they worked to complete my service request. Allie informed me of the possible service cost, she also informed me of the available coupons, and had some suggestions.In the mean time, Susan informed me that the courtesy car I wall be using for that day, was ready. the car engine was runnung, the door on the drivers side was opened. All I had to do was get in the car close the door and be on my way. Who could ask for anything more? They exceed your expectations every time.If you have an Infiniti vehicle that needs to be serviced, call Salerno/Duane Infiniti of Denville. and let them do the rest. I promise you they will exceed your expectations.Benson Smith

jamesburns

9 de ago. de 2012

Gerry was helpful and took the time necessary to explain the vehicles many options when car was delivered, just a great experience and I would highly recommend Salerno Duane to a frind based on this.

SHaller

7 de ago. de 2012

My review today is only for service, but I've been buying all my cars from Salerno Duane since 2001. The service department experience is simply superb, from write-up to delivery of the repaired vehicle. Things are right the first time. Allie and Sue couldn't be more pleasant to deal with, and they make a service visit a completely stress-free experience. A good deal on a car isn't worth much unless the dealer has a first rate service department, and I'm happy to recommend this dealership on all counts.

mazurusmc

6 de ago. de 2012

Very pleased with the Professionalism and service provided by Sue, and Allie. It is always a pleasure to deal with them. Salerno-Duane Infiniti is lucky to have them around. The one issue that I did have wasn't with the dealership, but with the Technician sent from Infiniti to the dealership. I cannot, and will not believe that an external source of heat melted my side view mirrors....it happened three times in the same exact spot....even if it was a reflection off something it wouldnt have matched all three times...it just doesn't make sense.

cmlegal62

17 de jul. de 2012

I bought a 2010 G37x brand new. I had had some issues with the service department, but when I voiced my issues the General Manager, Jorge Rodrigues, contacted me directly and dealt with me in a very fair and upfront manner and took care of any issue that I had. He spoke to me at length and went to great lengths to make me feel comfortable with what he was doing in order to take care of my problems.

AndyR

14 de jul. de 2012

I recently purchased a new JX 35 and my wife and I absolutely love this car. This is our 4th Infiniti in the last 12 years but the first one that we purchased from Salerno Duane Infiniti. I dealt with Art Blenner and he was amazing! He's made me wish I could go back in time and buy the previous 4 models from them as well. The reason why I'm saying this is because this was the most pleasurable car buying experience I've ever had. This company and it's representatives just "get it". They make you feel so important that you don't want to go anywhere else to even look for a car because the value is second to none! Their employees walk around the dealership with this " is their anything else I can do to make you happier attitude" and I'm ecstatic that I found a company that I know is going to stand behind their product and me for as long as I continue to deal with them. If your like me.... And you've leased cars in the past, go to Salerno duane Infiniti and prepare to be blown away!

rbroening

9 de jul. de 2012

Purchased a new JX35. Love the car, and the process of purchasing couldn't have gone more smoothly. Everyone at the dealership is and has always been professionals through and through. Jerry took good care of us in the buying process, found the car I wanted, got it in quickly and delivered it on time.I also can't say enough about Allie and Sue in Service. We had many infinities years ago, and are just coming back to the dealership now that they came out with the new JX. Allie and Sue were the best back then, and still do not dissapoint!! They define the term Customer Service. Going over and above to make the service experience smooth and seamless.We highly recommend this dealership!

Anjie

8 de jul. de 2012

Amazing service! The staff is friendly and professional. Raz Pomar is phenomenal. Salerno Duane Infiniti is truly about customer service. I am extremely happy.

mzaevanz

6 de jul. de 2012

Pleasurable car buying experience. Raz is phenomenal! I inquired about the vehicle via email. Raz promptly responded to my inquiry, and we scheduled a test drive. I was greeted by a friendly and attentive staff. Needless to say, I purchased the vehicle, and I love it. No hassle, no gimmicks, all customer service. I am extremely happy.

tommccorkle

2 de jul. de 2012

I am always received as a friend and they treat me accordingly. I had to have a side mirror cover replaced. They had the part in stock but had to send it out to be painted (bright red) and thought it might take 3 days.I mentioned I was lost without the side mirror for safe driving and lo and behold they had it ready the next day.

muzeaum

5 de jun. de 2012

What can I say Perry Snitkin made my shopping experience wonderful and extremely easy..I lost base with Perry for a month and out of nowhere he sent me an email as a courtesty follow up.. Within a week I was in a new G25X. The Car is Amazing the Service was Exceptional and Perry Snitkin as my mom would say Superburb!Thanks Salerno Duane Infiniti of Denville Family:)

donnafeltz

4 de jun. de 2012

My husband and I bought our Infinities here a few years ago and could not be happierwith our service. We have worked with Allie and Walter who are wonderful and these last couple of years we have worked mostly with Sue. We cannot say enoughabout how personable, knowledgable and accomodating she is. We have consistenlyrecieved service that exceeds our expectations. We don't often have service requirements other than routine maintenance but when we do require it the job is well done, and done quickly. It has been a pleasure doing business with the team and we will purchase ournext Infinitis here for sure.

joshuacohen

30 de may. de 2012

Staff determined quickly and accurately the work to be done. Got me in asap and loaner provided to accommodate my schedule. Efficient courteous service. Car ready when stated and no re-work required.

Nancy5670

28 de may. de 2012

My husband and I had Andy Glick for our salesman and was very pleased. He was friendly courteous and a no nonsense salesman. He made us a great deal and we didnt even have to spend a whole day there. I love my G-37X.. We will be customer there for many years to come. Was very satisfied and happy with the dealership.. I would recommend it very highly.

martsue

24 de may. de 2012

Working with Andy was a pleasure. He was very friendly and helpful, but never pushy. I would recommend him to anyone looking for an Infiniti.

3mainecoons

24 de may. de 2012

This is my third lease with the dealership. My first two leases were handled by David Zarillo who was wonderful and make the entire process easy and efficient. My current experience introduced me to Steven and Art and they were absolutely fantastic. Steven worked with me every step of the way through the financials and was always prompt on returning calls and most pleasant. Art recognized that I was pretty familiar with the car but he still took time to make sure I didn't have any questions or clarifications needed about those features that I have had in my past vehicles. He did very thoroughly focus on the new features and gave me idess and suggestions for how to best use them.Overall, I return to Salerno Duane because anyone I have worked with in the past or currently is professional, honest and courteous.

eva portik

21 de may. de 2012

I`m very happy with my recent purchase 2012 fx35 , this is the first i have lease from them. Salerno Duane of Denville is a friendly dealership. Our sales Consultant Art Blenner. Art was extremely helpful, it was a pleasure purchasing a car from Salerno, Art made it easy to lease my vehicle. I would recommand this dealership to my friends and family. Thank you Art, thank you Salerno.

tronomatic

19 de may. de 2012

I currently own an Infinity FX35 that I purchased from Salerno Duane Infiniti in Denville 2 years ago. Our interest in a new Q56 SUV for my wife brought us back to this dealership. The reason for our return to Salerno Duane Infiniti was based on our extremely positive experience with the car, the dealership and our sales person Art Blenner. Art is a great person who cares a lot about making his customers happy. I don't know that I have found any car sales person who goes out of his way as much as he does! His even drove to my wife's place of business to pick up our trade-in and get it appraised back at the dealership. I look forward to continue purchasing cars in the future both at Salerno Duane Infiniti and also working with Art.

smaico

17 de may. de 2012

We owned 2 Infinity I30's and were shopping for a replacement for my wife. Our first stop was Salerno Duane Infiniti because of the many years of superlative service and unmatched caring of all employees that we have encountered. We shopped other dealers and did our homework, but found none that compared with the price and value of Andy Glick's professional experience and guidance. We purchased a pre-owned car from Andy Glick who did far more than "sell" a car, he patiently guided us into a decision that was right for us. Salerno Duane Infiniti and Andy Glick are an experienced professional team who believes in a satisfied customer and maintaining a long term relationship. We will purchase again from Salerno Duane Infiniti and have recommended them to all of our friends.

laricb

15 de may. de 2012

WASTED A WEEK OF MY TIME AND 100 MILE TRIP FROM STATEN ISLAND I informed them that I WAS ALREADY PRE APPROVED MY INFINITI AT TIER2 WAS TOLD MY PAYMENT WOULD BE 650 A MONTH 1500 DOWN AFTER WASTING MY TIME AT THE LAST MINUTE THE PAYMENT CHANGED TO 739.00 PER MONTH I CANT BELIEVE THIS STILL HAPPENS AT DEALERSHIPS

pattyballentine

1 de may. de 2012

Honestly,it is easy to share why I rate Infinity of Denville Above Average every step of the way. Gerry, Raz and Steven displayed utmost attention to our vehicle requirements. From the time we arrived at the showroom door to the turn around time in test driving the vehicle was surpisingly refreshing. Meaning no sales pressure, just good straight advice on why infinity would be the car of choice for my daughter. These salesmen possess greatness which made my decision easier to choose your dealership for our driving needs. Thank you for a job well done...Even the surrounding employees where helpful and nice. Great teamwork...I will spread the word...despite my loyalty to Acura..LOL...your guys are tops too....Keep on the way you do..and you will be selling many cars and keeping loyal customers..All the best..Hey, I even received a Birthday email....love it.. Thank you again to Raz and Gerry..Patty Ballentine,Montville

kdalofs

29 de abr. de 2012

We, my husband and I, have been customers for many years, and have owned 4 Infiniti's. The reason why we keep coming back to Infiniti is not only the product,but the seamless service. Ali and Sue, and Salerno Duane provide outstanding service. The accommodations are comfortable, everything is done in a timely manner, and better yet, year after year you see the same delightful, and extremely efficient people. If you need a loaner, it is already spotlessly clean, heater, or a/c running depending on the season etc.

adeelf

23 de mar. de 2012

I bought my brand new G37X from Perry Snitkin, he was very professional and honest. He did not try to push anything which was great and made every effort to get me into my car of choice. I am very happy with my new ride and will be going back there to see Perry again for my next purchase when its time! Thanks Perry.

gmvoitture

23 de mar. de 2012

It was a pleasure dealing with the people at Salerno Duane and, in particular, Art Blenner whose quality of service was extremely instrumental in our final decision to buy the G37x. We say "extremely instrumental" because we were somewhat ambivalent about purchasing an Infiniti prior to our visit. However, after our discussions with Art it was clear that the G37x would be the right car for us and that the place to purchase it was Salerno Duane.We also found that the subsequent negotiations over price with Art were conducted professionally and arrived at a price which we thought was fair based on the research we had done prior to our negotiations.

Barbara_echemendia

20 de mar. de 2012

I was pleasantly surprised at the great service, fair pricing of the work that my car needed, and the spotless condition that my car was returned to me; thank you for this experience.

bobbo120

19 de mar. de 2012

This is my third car bought from the dealership. I have had 2 G models and I just purchased a M35x model. Terry Flaten was very kind, warm, patient, and understanding of my needs. He took time to explain everything that the car had to offer. Sue and Allie also help with so much!!! Thank you all so much!Sincerely,Cathy Venturini

willie.tatum

16 de mar. de 2012

This dealer is the best in the business period. I would not buy another car without going there first. I highly recommend this dealership to everyone I know. Lawrence was very professional and worked quickly to resolve any issue that I had during my purchase. It was very refreshing to do business with a truely professional and well trained staff. I have never had a better car buying experience.

Jerome Finchler

9 de mar. de 2012

I bought this auto at Salerno Duane in 2006 and have had it serviced there ever since. I am very happy with their service and would not consider taking my auto elsewhere. My every contact with Salerno Duane has been pleasant from the moment I make the appointment, to my getting a loaner auto when necessary, to picking up my auto upon completion of the service. I would seriously consider purchasing another Infiniti from Salerno Duane when the need arises.

Valdes

5 de mar. de 2012

I have always had positive experiences at Salerno Duane Infiniti and this last one was no exception. Customer service is exceptionally good and prices are fair. I would highly recommend Salerno Duane Infiniti.

starwholesaleinc

4 de mar. de 2012

Art Blenner was an excellent salesperson. It was a pleasure purchasing a car from Salerno. Art made it easy to lease this vehicle, no hassle, no problems.

LFrisco

28 de feb. de 2012

Outstanding service! Art Blenner goes above and beyond once again in helping me lease my second car from him. He makes it an easy experience.

drwatter

28 de feb. de 2012

I just purchased by 7th car from this dealership. They are professional in every aspect from sales to service. My salesman this time was Art Blenner. Art was extremely helpful and knowledgable. He made the entire experience smooth and enjoyable. I can't say enough good things about Infiniti and Salerno Duane. I would recommend them highly, and encourage friends of mine to ask for Art.

lindamnegron

26 de feb. de 2012

I moved to Morris County in 2002. My 2000 Infiniti I30 was under warranty and I began having it serviced at Salerno Duane Infiniti of Denville. When my I30 was no longer under warranty, Salerno Duane continued to provide me with loaner cars when my vehicle was in for service. I would drop my car off on my way to work in the morning, then pick up my car on my way home; a great connivence for me. The Service department; Allie and Sue are professional and friendly, and always accommodating. They are great!Earlier this year, I decided it was time to trade in the old for the new. It was a delightful Saturday in January, unseasonably warm weather, a perfect day to explore my driving experience options. My preference was a vehicle with AWD and Crossover in size. I visited several auto manufacturer dealerships. Of course one was Infiniti of Denville. When I entered the showroom it was then that I first noted the Infiniti EX. Andy Glick graciously introduced himself. Andy took his time to explain the features and functionality of the Infiniti EX. As we prepared to take the EX for a test drive, Andy first explained how the hands free technology functioned, a must for me. I drove the EX heading East on Route 10 then Andy directed me off the beat and path through the winding back roads of Denville. Andy encourage me to really drive the car, wow, what handling around the turns, got my confidence. None of the other car manufacturers encouraged this kind of test drive; just a short drive east and then back west on route 10.I explained to Andy, I wasn't sure if I wanted to purchase or lease the Infiniti EX; but this was my vehicle of choice, so needed some time to consider the options. Andy was patient and had great follow through without high pressure. I leased my vehicle and would lease (buy) another vehicle through Salerno Duane especially working with Andy; seamless. Go Andy!

SeriousResultsFitness

23 de feb. de 2012

Perry Snitkin is the man! This was my second Infiniti deal with Perry and Salerno Duane, and it is always a pleasure doing business with him. He sought me out to tell me about a great deal...he always looks out for my best interests. He's an honest, personable man with strong values and integrity, which is why I trust him and always look forward to doing business with him, and even just talking with him....He fights for my best interests and to get me the deal which makes me happy. I wouldn't want to deal with anyone else, period.

TBKearney

22 de feb. de 2012

The Service Dept at Salerno Duane Infiniti has always provided top notch customer service and has done their absolute best to accomodate my needs. I've typically dealt with Sue and Allie - they're great! I would recommend this dealership without question.

PNG48

17 de feb. de 2012

I had the pleasure of working once again last week with salesman, Perry Snitkin of Salerno Duane Infiniti of Denville. I first worked with Perry several years ago while leasing my first Infiniti. Perry was extremely professional and knowledgeable and was one of the main reasons I decided on an Infiniti. He has a pleasant,no pressure manner which I found refreshing. I am currently driving my second Infiniti vehicle, thanks again to Perry who reached out to me and encouraged me to stop by to discuss my options upon the end of a lease. Again, Perry exhibited the same positive qualities I experenced before and I found the enire process easy, efficient and satisfying. I always have my car serviced regularly at Salerno Duane and all of the people I encounter in the Servce Deptartment are also friendly, professional and helpful. All in all, it is a pleasure to do business with Salerno Duane Infiniti of Denville and would highly recommend this dealership.

gahami

15 de feb. de 2012

Art Blenner made getting into my dream Infiniti really easy and painless. The entire buying process was smooth from start to finish. I know where i will be going to get my next car.

spw

13 de feb. de 2012

Excellent customer service, very friendly and honest. Always have loaners available and car service is completed same day. Dealership is also flexible with loaner return if you can't make it back until the following day to pickup your car.

malofro

11 de feb. de 2012

I have been a customer at Salerno Duane Infinity for almost six years with two vehicles. Sue and Ali are the best service managers I have ever worked with in the 30 years I've owned a car. They are professional and friendly and have always made me feel welcomed. Appointments are made according to my schedule, loaners are always made available, and service is done on time. But it is the extra mile they go to when there is a problem. Both Sue and Allie are so pleasant to deal with, I never dread going to get the car serviced. One example: My previous car was not bought at that dealership, but I moved to the area and began having the car serviced there. I had two new tires put on and had to drive to see a very ill parent. While there, one of the tires became flat. When I called it was close to closing, knowing I was under pressure with my family, rather than have me go through the road side service, Allie sent someone with a loaner for me and then took the car back to get the tire assessed and ultimately repaired. I felt that this was beyond the scope of the job and really represented caring for the customer.But this type of service is routine at this dealership and when it came time to buy a new car, I really didn't want to leave this service.

Koerner

2 de feb. de 2012

Raz Pomar is an exceptional salesman, I found him to give 100% to... everything. He is a dedicated hard working, intelligent, detail-oriented, high caliber, honest, quality person which is displayed in his work. He is always more than willing to altruistically help others, which in the landscape of business today is hard to come by. He will put the time in to build long lasting relationships.

gjoshad

29 de ene. de 2012

I brought my new G25x in for routine service and waited in Salerno Duane's customer lounge. Upon arrival, I had mentioned a minor foreign sound (low volume beep), but was unable to identify where the sound was originating. After completing the routine service (quite promptly), Allie arranged for a technician to take a ride with me so they could identify the sound and make the appropriate repair. The technician heard the sound, but could not readily identify the problem. He expressed the need to keep it for further testing at which time Allie arranged a loaner so I would not be inconvenienced. Later that day, Allie called to alert me that they had found the problem, ordered the replacement part (via overnight delivery), and I could expect the car to be ready for pickup the following day, which it was. Problem solved.The take away from the experience is that everyone with whom I had contact made every effort to accommodate and to minimize any potential inconvenience. I have purchased 4 Infinitis over the past 10 years and the service has always been of this quality. Customer service is obviously very important to Salerno Duane and its employees exemplify the characteristic. The car was also freshly washed and ready to go when I arrived for the pickup.

lwaitze

18 de ene. de 2012

I bought my first QX56 from Salerno Duane of Denville and came back to buy my second QX56. The dealership was easy to do business with and the Service Department is helpful, courteous and competent.

dougintveld

17 de ene. de 2012

Salerna Duane of Denville is a friendly personable dealership who makes the car buying experience a pleasure. Art Blenner helped me through the entire process, answered any question I had, and never made me feel pressured. It is refreshing to see that Art's excellent service does not stop after the papers are signed. Art is there for you for any questions or concerns you may have about your new vehicle.

rrccbenson

16 de ene. de 2012

The entire experience was truly exceptional thanks to Andrew Glick and the Salerno Duane Infinity team. Andy was knowledgeable, personable, and willing to listen to and work to achieve our car buying goals. I would recommend his service to anyone. Again, Andrew Glick facilitated a truly exceptional car buying experience.

gjoshad

7 de ene. de 2012

We have purchased 4 new Infiniti vehicles over the past 10 years, all from Salerno Duane. We have a unique driveway (very steep) and most cars (all but SUV type) scrape as you pull in. I met with Gerry Leon and told him I wanted to go with a sedan, but described the issue. He offered to take the vehicle we were interested in for a test drive to my house so we could test it on our driveway. Since the G25x is AWD, and the wheel base is shorter than my other Infinitis, we both thought it would work, but really needed to be sure. We appreciated his understanding of our concern and when the car could be easily driven up the driveway without scraping, we made a deal. Gerry also went way out of his way to help resolve an issue with satellite radio. He was extremely courteous and patient throughout the entire process and has followed up with me on several occasions since delivery to be sure we are happy with the vehicle. I whole-heartedly recommend a visit with Gerry if you are interested in a great car, a great value, and top quality service. Our experience with the service department (Allie & Susan) has also been stellar.

dpsheehan

5 de ene. de 2012

Salerno Duane Infiniti of Denville understand the meaning of quality, trust, superior customer service and a value added sale. Its an absolute pleasure working with them.

Crofineart

4 de ene. de 2012

It was a pleasure working with Lawrence Vitulli. We just took possession of our G25 and love it and feel very good about our first Infiniti purchase and our first experience with Salerno Duane. We were very loyal Lexus owners so making the switch to Infiniti was a leap of faith but we are glad we made it. We have not had experience with the service department as yet but anticipate that it will also be a positive experience. We would definitely recommend this dealership.

Ed_E

3 de ene. de 2012

I dealt with Andy from the very beginning both before and after I went to other dealerships. He was patient, reasonable, and delivered on everything he promised. I recommend him without reservation.

jae16

3 de ene. de 2012

So far so Good! I am very happy with my recent purchase of my G37 hardtop convertible and I would recommend this dealership to my friends and family. Art Blenner impressed me with his outstanding customer service which even included coming in on his day off and picking me up at my house to bring me to the dealership to pick up the new car! His knowledge of the vehicle was also outstanding compared to the sales people at the dealerships of the competitive models that I looked at. Art also allowed me to take my time in making the decision to buy the car. That was a refreshing change from the high pressure sales techniques I was experiencing at so many of the other dealerships that I visited.

carbuyer224

31 de dic. de 2011

Once again Allie Hoffman took good care of me. She is courteous, knowledgable, and professional. It's an approximate 80-mile drive for me one way from my home to the dealership and as a new customer it's thus far been worth it.

sacsmith1

27 de dic. de 2011

Couldn't be happier with my new lease of an M37x. I chose this car over the Audi A6, Lexus IS350 and Acura TL and there's a reason I did so: Andy Glick. The man is an encyclopedia of knowledge about all things on four wheels and particularly about the M37x. Apparently he knows a few things about customers, too. Not only did he give me a much better explanation of all the features of the M37x than another Infiniti dealer I spoke with, but he patiently proved wrong some of my mistaken notions about this car. He never tried to disparage the other models I was considering; he simply proved why the M37x was the best choice for me and I haven't looked back. Oh, and he took great care of my kids, too. Stephen Walder took great care of me as well ... made the leasing process painless and efficient. Thanks guys, look forward to doing more business with you in the future.

delfino27

26 de dic. de 2011

I am leasing an Infiniti G37 and I love my car so far! Prior to the Infiniti, I leased a Lexus IS 250. I loved my Lexus, but I had such a horrible experience trying to buy out my Lexus or lease another Lexus, so I decided to take my business elsewhere. Buying a car can be a very stressful experience, but I felt very comfortable at Salerno Duane Infiniti of Denville. I was very happy with Andy Glick's professionalism and knowledge of cars.

rajeshbery

23 de dic. de 2011

Great Sales Rep Lawrence Vitulli, Definitely highly recommended, was very courteous and explained to me all the features of the car and gave me a very good price on the vehicle.

cirrus0561

22 de dic. de 2011

I picked up my 2011 G37x last night, it was the third one I have leased from them. Many people believe that all dealerships are created equal, this is NOT the case. My friend/sales consultant Art Blenner was TRULY EXCEPTIONAL as he always is with his attention to my needs. Art truly has become someone I know will take great care of me and my referrals. This is why my girlfriend (who live in New York) leased her 2011 G25x from Art Blenner. He is a professional in every sense of the word and truly makes purchasing a vehicle easy. Make sure you ask for Art Blenner when you walk into Salerno Duane Infiniti of Denville!

Honi

21 de dic. de 2011

Lawrence is a great salesperson. He is friendly and helpful. I am machinery challenged and he exhibited great patience in explaining all the intricacies of my new car. He is a pelasure to deal with.Hannah Weiss

gochten

16 de dic. de 2011

Andy did a great job to find the car I wanted and for the right price. He was always friendly and helpfull. The buying process went very smooth and the car was ready as promised. This is my 3rd car from Salerno Duane and I have found the staff to always be courteous and helpfull.

abruno5922

13 de dic. de 2011

I found Andy and the rest of the dealership team to be very professional. There was not a hard sell which I personally find distasteful but rather a sincere discussion of the type of deal available. I greatly enjoyed my experience.

gbernotas

9 de dic. de 2011

My wife and I were in the market for a new car and decided to stop in at Perry Snitken's dealership (Salerno-Duane) to take a look at the new Infinity's. As soon as we walked through the door Perry was attentive and respectfully interested in what we were looking for. He provided a pressure free experience and was extremely helpful in identifying what he and his dealership could offer. Throughout the entire experience both my wife and I were made to feel comfortable by Perry and his staff and I can say that this is the first time in my experience that we dealt with a sales consultant and dealership who did not play games either in sales price negotiations or trade-in values. When we told Perry that we would continue to review other cars (Acura, Lexus, Camry) he was gracious and let us know that he was available at anytime to help us in our decision making process. After visiting several competing manufactures it was an easy decision - we liked the Infinity and felt confident dealing with Perry; once we did decide, Perry and Salerno-Duane provided a quick and easy process to complete our new car acquisition. Salerno-Duane and Perry Snitken are our new car dealers from now on.

tom riker

9 de dic. de 2011

My experance with the staff at Salerno Duane Infiniti of Denville this time was very much like all of my experiences at this dealership. The staff is very experienced and know how to keep a customer happy. I have been a happy customer for almost 20 years and look forward to many more years of great service. Thanks again to Ali Hoffman and her professional staff.

dzilber

9 de dic. de 2011

I have had an exceptional experience during the purchase of my 2008 Infiniti G35X and Salerno Duane Infiniti in Denville.My salesperson Lawrence Vitulli has been very helpful, professional and detail oriented. Everything has been delivered as promised and all my concerns have been addressed quickly and corrected promptly. Raz Pomar (Pre-Owned Sales Manager) during our 15 mins conversation has provided more helpful tips than all other dealerships combined.The transaction has gone very smoothly. I highly recommend this dealership and will use it myself for service and purchases in the future

mdk1167

5 de dic. de 2011

I ended up leaving the dealership after SD's unwillingness to negotiate a fair trade in price for my car. On a positive note I went down to Summit afterwords and I gave my business to Douglas which had a much more courteous and friendly staff. My experience was teh complete polar opposite at Douglas and I will be using them from my service needs.

carbuyer224

29 de nov. de 2011

From the first phone call to the final handshake, Andrew Glick was always courteous, helpful and informative. He gave me his cell phone number and told me to call him at any time. He reiterated that when I picked up the vehicle. He was never pushy and I thought it to be a pleasant surprise that he took me at my word for what I'd told him and vice versa. He worked with me to put a deal together at a time when it looked like it might not happen. I live a considerable distance from this dealership but I am giving serious consideration to returning there for the maintenance and service on the vehicle. It is a professional, courteous operation that I would not hesitate to return to. Everyone was pleasant and they certainly seem to put the customer first.

azeccam37

24 de nov. de 2011

I have purchased a number of cars and dealt with a number of dealers but Salerno Duane Infiniti in Denville, Nj is the best - no one else even close. Allie in particular is always friendly and willing to accommodate. Great service.

JFeys

15 de nov. de 2011

Hector took care of me on Saturday without an appointment. He clearly explained what service was needed and the approximate cost. He needed to keep the car until Monday and offered a loaner vehicle. The work was completed,on time, as promised when I picked up the car on Monday. When I picked up the car, Sue greeted me, reviewed what work was done and finished the paperwork. It was handled quickly and efficiently. I have always had an excellent customer experience with this dealership!

Roy Charles

10 de nov. de 2011

Terry was knowledgeable and friendly. I was most impressed by how he presented us with several options including buying new, buying late model used, finance rates and leasing. Because of terry's clarity, it was easy for us to select leasing as our best option.

rubinacci

3 de nov. de 2011

This is my second Infiniti new car purchase. The salesman I dealt with during my first purchase was Sam Tucker, who has since retired. Sam was great he knew the various Infiniti products and explained all the details of each car he showed me.During my most recent purchase on 10/27/11 I had the pleasure of dealing with Mr. Arthur Blenner. Now Art is a little younger than Sam was when I bought my first Infiniti and, in the interim the dealership has changed hands, but the quality of Infiniti cars and it's sales staff has only gotten better.I look forward to a lasting relationship with Art, Ally Hoffman, and Susan Cardoso.Sincerely,Louis J. Rubinacci

Jazzed99

1 de nov. de 2011

Climate control fan broken. They got me in the day I called, issued a loaner and completed the work in under two hours including oil change and filters. Plus, the car was washed and even had mints in the cup holder - What's not to like!Would highly recommend this dealer and the service department especially Allie and Sue to anyone who requires a courteous, professional and competent car service experience.

reichel

24 de oct. de 2011

Perry was incredibly helpful and went above and beyond what was required from a car salesman. He not only was helpful in the decision process, but also after the car was purchased. He spent alot of time going over all the details needed for me to feel comfortable driving the vehicle. The whole process was a success because of him.

xjhunterx

20 de oct. de 2011

I have purchased two Infinitis from this dealer and would highly recommend them. The buying experience is always favorable and they are easy to work with. The service department is excellent. I can always get my car in for service on the day I want and the process of dropping off and picking up my car is very efficient. A clean Infiniti loaner is always available. The service work has been great and my car is returned on time as promised.

ingridsam

19 de oct. de 2011

Have been coming to this dealership since 1991 and this is our 4th Infiniti vehicle. We have been extremely happy with all of them. They are built very well and require normal maintenance and I should say, do not have break down problems like a lot of other cars do! It has been a very pleasant experience owning these vehicles and I would highly recommend these particular cars at any time.

Pepper09

19 de oct. de 2011

I purchased my 1999 I30 New at this Dealership. All service has also been performed here. What I like best is the courteous and friendly way Sue and Allie treat me. I told them that should I purchase a New Infiniti it would be mostly because I like the way I'm treated there.

corn_man_11217

12 de oct. de 2011

I was all set to purchase another luxury vehicle until I was urged to please consider the Infiniti. I searched out a dealership on the internet and Salerno/Duane was the first to respond. Took a trip down to NJ, test drove the G37x and fell in love with the style and workmanship of the car. The Salesman(Perry Snitkin) answered every question I had about the specs/and delivery date. Customer service was superb. I live in NYC but will schedule all my appointments here if nothing more than to dive this wonderful vehicle. LCooper

prasanna.5187

2 de oct. de 2011

It was a pleasure buying car from here. Nothing changed after reaching the showroom and they retained everything promised over emails and phone. I will definitely make business with them again.

slisbe

30 de sep. de 2011

Allie and Sue (both have helped me over the last 4 years (latest visit was Allie). They are always very accomodating. When I call for an appointment they always give me a close estimate of the cost and time and always offer a loaner car. They are friendly and have a waiting lounge equipped with a large flat screen TV, 2 computers, a variety of complimentary beverages and great fresh bagels.The quality of work is excellent. I always feel like I'm driving a new car home. The work is patiently explained to me and I never feel as if I'm being rushed.I have a round trip of 40 miles. That should sum up my experiences.

vladz107

28 de sep. de 2011

Andy demonstrated good understanding of the customer needs and an ability to match with the selling tactic.It was the best car shopping experience that we had - no time wasted on either side.

rsteeves

22 de sep. de 2011

Car dealers have a bad reputation (mostly with good reason). Andy Glick is the antithesis of the typical car salesman. Professional, no pressure, very responsive to questions and concerns, excellent with after sale follow-up. Everyone else I met at Infiniti of Denville was similarly helpful and professional. I wouldn't have believed I'd ever say this, but buying a car from them was actually a great experience.

jyarnis

15 de sep. de 2011

I have never had a more pleasant experience leasing a new automobile than I had working with the personnel at Salerno Duane Infinity of Denville, NJ.All my questions and concerns were addressed promptly and enthusiastically. I always sensed the real concern Art, Jorge, and David had to meet my needs. They couldn't have been more helpful and knowledgeable. The car was delivered flawlessly.Art Blenner has continued to contact me to ensure that I have no after sale problems or concerns. I am completely satisfied.My experience with this dealership was and is so positive, that I have no doubt I will be a returning customer for a 4th time.Thank you, Salerno Duane Infinity.

azelinka

10 de sep. de 2011

Going to purchase a car is usually a horrific experience. I can finally say that I enjoyed purchasing my car. My salesman, Luis Rivera was knowledgeable, helpful, professional and courteous. I walked into the dealership with 99% certainty that I was not going to purchase an Inifiniti. I had already worked out an acceptable deal with another dealer (not Inifiniti). After calling Luis to let him know that I was going to pass, he was still professional and courteous. I'm now the proud owner of an Infiniti G25X. While I was waiting to finalize my transaction Luis made sure that my car was detailed to perfection. Luis took his time to educate me on the car's features and make sure I was comfortable with everything. A great experience and I couldn't recommend Luis and the staff at Salerno Duane Infiniti more highly.

Eileen Duch

10 de sep. de 2011

I have been happy doing business with this dealership and staff for the past 21 years. The cars are well built and the service staff ensures the quality of the maintenance done on my vehicle. I will continue to have my vehicle serviced at this dealership and recommend it to family and friends.

jzivi

1 de sep. de 2011

I leased a new Infinity G37x Coupe (AWD) from Salerno Duane a few weeks back (Aug. 2011) and I can highly recommend them as a dealer. They were very efficient and delivered on everything they committed to. I was allowed to take an extented test drive so I could really be comfortable with the car and that definitely helped convince me to purchase it (this is my first Infinity). The negotiation process was a lot easier than I was expecting as well, my salesperson (Andrew Glick) was a pleasure to deal with.

Lcochran

23 de ago. de 2011

I have been shopping for a bmw5 all summer. I decided to check out the infinity suv thinking I would need more room.Luis Was the best most accommodating sales man I have come across in my search. This has been the best experience in purchasing a vehicle I have had. My husband and i have had over 20 cars/trucks since we have been driving. This is our first Infinity and favorite vehicle yet! I own a hair salon and will be highly recomending Luis and Infinity of Denvilleto all of our clients!

PattyOlenick

19 de ago. de 2011

This dealership has been a pleasure to work with through three cars (so far). Terry was very easy to work with and I never felt any sales pressure which iscwhat I like. Sue and Allie have always been so accommodating and friendly when i'm having the car serviced. They make me feel like family!

pmeyers940

16 de ago. de 2011

I was entirely pleased and satisfied with the entire process. Art provided me with quick pricing, which I was very happy with, and answered all my questions. I was interested in having an after market remote starter installed and that process was handled great. Thanks to David Zarillo on that too. The return of my expired leased M35X was handled very quickly and efficiently and the paperwork on my lease was handled in no time. Plus, I don't think I have ever had anyone go over the aspects of the car then Art did when I picked it up yesterday. He was very thorough and knowledgeable - and I think did a better job than anyone I have ever dealt with before - and I have leased/purchased quite a few cars over the years.This is my second Infiniti (formerly a Lexus customer) and I got the first from them too. So, I knew how good a dealership they are and how great there service department is. Coming back was an easy decision - and my experience yesterday enforced my original opinion - they are a first class dealership.

jspinalli

12 de ago. de 2011

I will start off by saying that I will NEVER purchase an Infiniti outside of this dealership. The expirience that I had from the first handshake to the last was something that I did not think existed. Jorge is one of the most honest people I have ever met, and you do not usually see that in a car dealership. the frst day that I was in, after hearing my situation, Jorge flat out said that it would be nearly impossible to get the car that I was looking at, for the price I wanted it. He ran all the numbers, even showing me how much profit he would make. After talking and running numbers for a little over an hour, I left the dealership empty handed, but satisfied with the honesty that Jorge gave me. The next day I got a message from Terry saying that they have a deal that i may be interested in. when I called back, the first thing out of Terrys mouth was "how did your interview go?" You know you are recieving good customer service, when a car salesman, who is looking to make money, starts off a conversation about a job interview that I had the day before. That really brought this whole deal on a personal level, which I liked. My father and I wound up going to the dealership within that hour, and accepting the deal, which actually was a really good deal. Not only were we satisfied with the deal, we were in and out within a matter of 2 hours. Much thanks to David, who had every singe sheet of paperwork ready to be signed. Overall, I had an EXCELLENT expirience at this dealership and would reccomend them to everyone, not only because of the great deal that I got, but the level of customer service that each and every employee I worked with displayed. I would like to thank everyone who made this deal possible.

joshuacohen

12 de ago. de 2011

Sue greeted me warmly, processed me in and had my car serviced at the exact time scheduled for my maintenance appointment. Clearly explained what would occur. Offered a loaner in case I didnt want to wait, even though I had already told her I would wait; and I appreciated that offer again. Lounge area very clean, comfortable and work friendly. Work was finished right on time, with car cleaned and ready to go. Allie processed me out graciously and efficiently. Charges very reasonable. Allie reminded me when I was due in again for scheduled service and that I should not hesitate to call if any issues ever arise. They never have, since the work is always done correctly the first time. Allie and Sue "get it". That is, they undersand my time is valuable and they work around my schedule to accommodate me. Whenever I speak with them about my car, I feel as though they each have genuine concern that I am to be satisfied with the car and the related service support.

gindan

2 de ago. de 2011

Very friendly service dept. They pay attention to the details and listen to the customer..I've had all good service exoeiences so far... Iv'e owned two Lexus ES and I can say that the service at Denville Infiniti is far superior in quality....

ss350zr

1 de ago. de 2011

I have purchased a FX-35 here for my wife. Everything is done professionally and efficiently. I have enjoyed this experience and will consider coming back for new purchase or recommand to friends and co-worker.

Johnalf22

26 de jul. de 2011

As always, Allie is an outstanding ambassador to those of us who need service on our cars! I dropped in with a minor concern and she was kind enough to have someone look at it right away since I was heading out on vacation. She cares deeply about the customer on a human level. As I have learned, sales sells you the first one and service will keep you coming back for the next few purchases. In a time when simple kindness is a rarity, they are so lucky to have her!Dr. John Alfieri

lauracuan

26 de jul. de 2011

This dealership is BY FAR the best dealership you could ever buy a car from. Every single employee is professional, courteous, helpful and accommodating. The atmosphere in the dealership is so beautiful, sophisticated, clean and comfortable. Just by being in the showroom it makes you want to buy a car! The waiting area is so nice--clean, comfortable and well-stocked with food, TV and laptops to accommodate whatever it is you want or need to do. I highly recommend this dealership and, of course, the Infiniti brand. You will not be disappointed.

jpmonmouthjp

25 de jul. de 2011

I started my car search using the AAA and Costco buying services (highly recommended). Some other dealers tried to increase the "guaranteed" price, citing various reasons for the additional charges. Salerno Duane was up front and clear from the start. I was looking for a specific model, color combination, and options. Other dealers tried to push their own inventory or made only token effort to find what I wanted. The team at Salerno Duane was very creative at finding the right vehicle. Even when there was a minor misunderstanding regarding one of the options, the sales manager, Peter, stepped right in and fixed the problem; doing so fairly and without any hassle.I did all of my preliminary purchase and financing work over the phone and via email. Never visited the dealership until delivery day. Final paperwork and delivery was smooth and painless. Tom took a lot of time to show us how everything worked and answered all our questions completely and patiently.Overall, it was a very pleasant experience and I would recommend Salerno Duane Infiniti highly.

istarr

21 de jul. de 2011

an excellent experience. The salesman and the dealer were very accomodating and informative. The new car was delivered in a timely fashion and they were very helpful in handling the return of the prior leased vehicle.

jpicinich

19 de jul. de 2011

My buying expreience at Salerno Duane Infiniti was great. My salesman, Perry Snitkin, was tremendous. He was professional, informative, helfpful, and very knowledgeable. I was very impressed with the post-sale follow up. I received numerous calls inquiring about my satisfaction with the car. If you want a professional, no-nonsense car buying experience, go to Salerno Duane Infiniti.

jcoburn3

12 de jul. de 2011

I went to Salerno Duane Infiniti after looking at some midrange SUV's (Ford Edge, for example) and wanted to see what I would get by moving up to the EX35 SUV. Andy was very friendly, had a strong working knowledge of the vehicle, navigation, and most importantly really wanted to let me experience how it performed during the test drive. Though I have owned one Infiniti before (the Q45 years ago), since then I have mostly purchased Honda's for reliability and kind of forgot about the potential fun one can have driving a car engineered for performance. The car was so much fun that I went straight home, reconsidered why I was making the purchase and what I could afford and deserve at this phase of my life, and decided to get an FX35 AWD which I have now driven 750 miles and absolutely love. I can't say enough good things about this car or find enough ways to thank Andy for the test drives we took and the information he communicated to me about its features. I love the Lane Departure Warning system which is really helping me drive better and stay in my own lane, and the Intelligent Cruise Control (full speed range) with distance control technology using lasers is sheer genius. After driving with it for a day and getting to trust it more and more, I doubt I will ever want to drive a car without this feature.But by far, my primary reason for recommending this dealership is that not just my sales consultant but also the manager who handled the financial paperwork and required state forms did everything they could to speed me through. This was easily the least amount of time I have ever had to spend at a dealership to complete a purchase and pick up the vehicle.Highly recommended.

kblond

6 de jul. de 2011

This is the third car that I have purchased from Salerno Duane Infiniti and like the other two, this was a great experience. Art worked very hard to get the colors and options that I wanted. They make it easy to buy a great car. Their service department is the best; it's another reason I keep coming back.

entwistle

24 de jun. de 2011

I had visited several luxury car dealers & was not impressed with the sales staff, my husband suggested we stop at the Infiniti dealer, I was hesitant at first but decided to stop in, I'm very glad I did, I did not expect to purchase a car, but Luis was immediately friendly & professional, he was very knowledgeable of the showroom vehicles, he answered all of our questions beyond our expectations, I was a little uneasy purchasing such a high end car but when the short negotiation period was complete I felt very satisfied with the purchase price & my complete satisfaction continued through my delivery date, I feel confident that Luis & the complete sales/service staff will be there to assist me whenever I need them, I highly recommend Salerno Duane Infiniti.

wood333

17 de jun. de 2011

I applaud the experience I had with Salerno Duane and especially Tom Verheeck. The showroom is utterly immaculate - easily the most impressive showroom I've had the chance to visit. Their lounge is top notch and kept my wife and 3 kids more than occupied while I talked things over. Tom first impressed me with his phone demeanor and made me feel that he would deliver on all his promises. In person, the open and honest communication continued. Tom looked into every question I had and patiently answered each with a straightforward approach. He never took long to get back to me and ALWAYS addressed my concerns. During the delivery process, Tom took about an hour of his time to walk me through all the car's bells and whistles. Frankly, I find him to be a genuine guy which is a rare benefit to the customer when entering the new car process. I wouldn't hesitate to recommend Salerno Duane and Tom Verheeck to my family and friends.

yawypuk

16 de jun. de 2011

It was a great car buying experience. Salesman I worked with is Andy. He was very knowledgeable, polite, thoughtful, and very easy to deal with. I never felt any pleasure to buy the car, but at the same time, he was trying to give me all necessary information (technical and financial) so I can make decision about getting a car. Everyone I met at dealership (manager, finance manager, other salespeople) was pleasant and friendly. I would recommend to everybody to shop for the car at Salerno Duane Infinity and specifically (based on my experience) with Andy.

Dbloom

11 de jun. de 2011

Art and the entire selerno Infiniti team insure that our needs and concerns are addressed. Sales, service and the quality of the vehicles have met our expectations for the past 6 years.

Kervatt

2 de jun. de 2011

I just returned my 2008 G35 lease car and leased another 2011 G37X car from this dealership and LOVE IT as I was promised! I was hesitant about leasing another car as I loved the G35 that I was currently driving and considered buying the car. Art Blenner convinced me not to purchase the lease car but to lease a new 2011 as many changes had been made and that I would be more satisfied driving the 2011. Art took the time to show me how to work everything in my car and told me to come back with any questions! He made sure my iphone was synced and working with the blue tooth. My lease went very smoothly and if anyone is looking to buy or lease a car I would recommend Salerno-Duane Infiniti.

itsmeshell

25 de may. de 2011

I just traded in my car and purchased a 2011 FX35 from this dealership and LOVE IT as I was promised! I was extremely hesitant about going back to dealerships since every salesman I have ever dealt with had always pressured me into doing things I was not comfortable with and not give me my own personal bubble I was privileged to meet my salesman Andy! He has given my faith in salesman! He did not make me feel pressured into doing anything that I did not feel was right, answered all of my questions and concerns! Since I had to go to work he gave me a quick crash course of how to work everything in my car and told me to come back with any questions! I dont know many salesmen that offer to take time out of their work schedule to explain and show people how to work their cars! My trade/purchase went very smoothly and if anyone is looking to buy a car I would 100% tell them to come here! Thank you Salerno-Duane Infiniti for your professional group!

bcx

24 de may. de 2011

Very thorough in the explanation of all options. Overall they are an accommodating and professional staff. This was a very smooth transaction and the car was ready when they said it would be. The salesperson was persistent and friendly. Thank you.

Johnalf22

23 de may. de 2011

A unique dealership! No pressure, no nonsense, and a hassle-free transaction. The place is clean and orderly with an attention to detail. My salesman, Andy Glick, restored my faith in car salesmen - in all of our interactions, he rendered only the most impeccable account of himself. He answered all questions with honesty and treated me with professionalism. He has already called me -- two days later to make sure than everything is right. Also, must mention that they are a family-friendly dealership in the manner in which they treat the children. Best car buying experience I think I have ever had...most calm and relaxing car buying experience! Thank you Salerno-Duane Infiniti for your attention to details and good old-fashioned, respectful customer service!Dr. John B. Alfieri

howyhowy

23 de may. de 2011

I bought a new FX50 here and they had to search the USA to find one in my preferred color. They found one in CT and shipped it here to NJ.Everything went smoothly and everyone seemed happy to be working there.I would go there again when I purchase my next car.

angela13

23 de may. de 2011

My experience at Salerno Duane Infiniti was great. i was acknowledged at the door By Luis, who was very professional and personable. He listened to what I wanted and also had the answers to all my questions. I walked in the dearlership to test drive a car, and ended up test driving 3 cars. When i finally found the car I wanted, We negotiated a price, that worked for myself and the dealer. When I picked up my car the following day. I was greeted again by Luis and He explained all the features of my new car, He even followed up with a phone call to make sure I understood all the features and was happy with my selection. The whole team who took care of me were very knowledgable and pleasant. and every step of the way was hassle free.

digby

15 de may. de 2011

I had a wonderful experience at Salerno Duane Infiniti.I dealt with the Sales manager,Peter.Everything went as promised,no games no gimicks.Great profesional and dedicated group of automobile people.Perry explained the entire car to me and answered all my questions.I will definatley be doing business here again in the future.

njcarbuyer

12 de may. de 2011

I have been leasing/buying cars for many years now and have actually negotiated deals for many family members and friends. My experience with Salerno Duane was top notch, with Tom Verheeck being driving force behind my experience. The dealership has very comfortable atmosphere with no high pressure sales. It is quite a nice dealership with good amenities. In the area of information, I was provided with thorough information about the vehicle and its advantages. The price I was given was more than fair and required minimal negotiation, vs. other dealerships which start very high and make vehicle purchase an all day event. When I decided to give some thought and not buy on the spot, they were very understanding. The sales manager came over and thanked me for considering their dealership and told me how interested they were in doing business with me...that's all- no pressure. I finally decided to buy (lease) the vehicle and the experience was great. The follow-up was also top notch. I am very comfortable recommending the dealership, especially my sales person Tom Verheeck. A++

UK

9 de may. de 2011

I had been at Salerno Duane Infiniti to service my old car. Susan had done a great job on that, so I came back to give them a shot a my new lease.Great customer experience. Terry has been very helpful and service oriented in the process. He helped me find the car I wanted and took very well care of the process.Great interaction also with HR from my company to get the lease set up within a day. Very happy..thanks a lot!

pette25

9 de may. de 2011

the first dealership i visited was infiniti of denville. the salesman,andy, was honest,nice and very straight forward. after my visit, i shopped around and tried to find the best deal. some dealerships took my deposit and never delievered the vehicle i wanted. during the whole process, andy was very helpful and even took time on his days off to try and help me. i got the car i wanted and its great! i had a great experience with this dealership. i definitly recommend trying infiniti of denville.. call andy he will def help you out .

beenstock

8 de may. de 2011

I had done significant research on the car I wanted and was looking for the best price. Lenny made it clear from our first conversation that he wanted to accommodate me and worked hard to assure that I was satisfied. It was a pleasure to deal with him and the dealer, even though I had to travel a significant distance to get the car. He followed up with me and answered all of my questions. I couldn't have been happier with the experience.

Craig Sheldon

4 de may. de 2011

Infiniti of Denville has been servicing my I-30 for 11 years. The car has never broken down on the road and has been highly reliable. I have great trust in their service team and know that ongoing service is performed in a manner consistent with the luxury status of the vehicle. From a service standpoint they always give me the straight story...good or bad. I am now in the market for a new car (the I-30 remains in good enough condition to pass down to my kids) and will be strongly considering an Infiniti from Denville. Trust and service is an advantage they have even though I am only beginning my search for a new vehicle. I'm confident the sales team will also treat me as an important customer and in a highly professional manner. If in the market for a luxury car I strongly recommend Infiniti of Denville.

joef

3 de may. de 2011

Luis knew his car and the competition and I am generally pleased with the car, but the negotiation felt slimy at best. The price was not horrible, but asking me to sign unncesseary credit forms, not following up on requested items, and most galling, not truly looking for my desired vehicle on other lots (trying to force my hand to buy on their lot) was horrible. I had to find my vehicle myself and threaten to go to a different dealer. Paperwork took an hour. Could have been so much better. I won't buy another car there unless I find that their service department is superior at service.

Hypnotique

3 de may. de 2011

Coming out of university, this was the first time I was looking at a car on my own without the guidance from my parents. It was both exciting but frightening at the same time and the folks at salerno did a great job with accompanying me and explaining throughout the entire transaction. I was went to many dealerships in the area but found that both service and pricing was best offered at infiniti. Great experience. thanks

kseminerio

28 de abr. de 2011

I made the right decision by purchasing my new car from Salerno Duane Infiniti! Upon first entering the showroom I was warming welcomed by Andy Glick who turned out to be the best sales person I have ever worked with. Andy understood that I needed to love the car before we could even discuss buying it. He took the time to explain and show me different models, packages, and financing options (his level of knowledge was impressive). Ulitmately Andy found me the car I wanted for the price I wanted (none of that back and forth, "I have to talk to my manager" game). Andy took care of all the details, from working with my insurance company to setting up my bluetooth. I was truly impressived with everyone I met at Salerno, and felt like my satisfaction was their ultimate goal!

davebailey

27 de abr. de 2011

I walked in to get a better understanding of pricing once my current lease runs out in a few months. They were able to get me into a new car now, keep my car payment the same and give me all the same options and mileage as my current car. We test drove the car, finalized the pricing, options, and drove out in the new car in about two hours. The overall experience was very positive.

cmartina

26 de abr. de 2011

I have just leased my fourth Infiniti from Salerno Duane in Denville and I will never go anywhere else. Whether dealing with Perry in Sales and Allie or Sue in Service , my every need is taken care of from start to finish. They make what can be an exasperating experience, one of pleasure and ease. Simply the best.

tlosapio

25 de abr. de 2011

Salerno Duane Infiniti of Denville provided a remarkable experience. Andrew Glick was patient, knowledgeable, and experienced. We look forward to many years of doing business with this dealership and would highly recommend working with Andrew Glick when you visit.

wjbraun

25 de abr. de 2011

Andy Glick did an excellent job with the sales process. He made the whole buying experience very pleasant. This was much different from my experience with purchasing/leasing vehicles in the past. Andy was very knowledgeable about the automobile and worked with us to agree on a good price.The other departments at Salerno-Duane Infiniti that we dealt with, finance and sales management, were also very helpful. My wife and I both walked away with the impression that they were sincere and truly appreciated our business.

vmfldis

25 de abr. de 2011

I just signed a lease contract for my beautiful G37X Coupe.No hiding or run around. If you ask for something and they can do it for you then they will say yes otherwise clearly no. Very honest.Dealt with Tom Varheeck through internet quote first. I liked the price that he offered me, so I visited the dealership, dealership had the car I wanted and signed a lease right away. Trust me no hassle! It was 30miles away from my house but it was worth to try visiting them. The quote you'll get from him is what you'll actually see on the paper. Maybe I should deal with them again after my lease ends.

pilava

23 de abr. de 2011

I just leased my first Infiniti & my salesperson, Art Blenner was very helpful & courteous. He offered assistance regarding the leasing process & was very helpful in showing me all of the workings of this car. It made my transition from a 2000 vehicle to a 2011 G35X Infiniti..........amazing!

sacnf

22 de abr. de 2011

My car came in for its 37K service, Sue got me in and and out ASAP with a loaner. When I picked up the car they told me that the brakes were vibrating and replaced the front pads no charge under warranty. The car feels better than new and was clean, perfect priced as we agreed and on time. Love these guys. Allie,Sue and the mechanics do a great job.

lorkraft

18 de abr. de 2011

Fred was very polite and not "pushy" when we first started looking at cars in the showroom. He was quite knowledgable about all models and suggested we take both cars for a test drive. He came with us when we drove the sedan and then advised us to go by ourselves to try the coupe. This gave us time to discuss both models by ourselves. When Fred sat down with us he tried to give us the best deal, which he did! When we came back the next day to finalize the sale, he explained all aspects of the car and insured us that we could call him any time using his cell phone number if necessary. Our entire experience was very positive and we were treated with respect. Thank you Fred and Salerno Duane Infiniti.

LAW

13 de abr. de 2011

I returned to this dealership because I had a positive experience in the past both with the sales process as well as the vehicle I purchased. I called Andy when I was looking to replace my 2004 with a brand new car. I feel that he was working on my side to make the best deal under the criteria that I had given him. I felt that they were more than fair with regard to the trade in that I had. Although buying/leasing a new vehicle can be somewhat stressful for me personally, I feel like it went pretty easily. I love my new car and I would refer people to Andrew Glick in the future.

jnappi55

12 de abr. de 2011

Working with Salerno Infiniti was a pleasure. I am leasing my second infiniti from this dealership and they made it very simple and quick. I called Tom and in a matter of 1 week I returned my old lease and picked up my new car, and was in and out of the dealership in about an hour. I would definitely do business with this dealership in the future.

Jobo19086

11 de abr. de 2011

Art clearly and thoroughly explained all the features of the G37X in comparison with my previous G35 X. We worked together by phone and e-mail to finalize the parameters of the sale. This was very convenient for me due to my travel schedule. Overall, I would definitely recommend Art and Salerno Duane.

denzelfan

8 de abr. de 2011

My husband and I were very,very pleased with the service we recieved at Salerno Duane Infinti from not only Mr. Satisky, who was our salesman, but from all who helped in assisting Mr. Satisky with the sale of our 2011 M37x Infiniti! Mr. Satisky was very pleasant,courteous, informative and professional!! I would recommend his service and your dealership to anyone interested in purchasing an Infiniti! You have a wonderful dealership and I wish you all much success!!!Bethany Smith

lmontejr

3 de abr. de 2011

This is the 3rd vehicle I've purchased from Salerno Duane (2nd through Perry) and the overall sales experience was great again; however, for the first time I encountered an issue obtaining the exact vehicle that was agreed upon in the process of our negotiations. From what I was told Salerno Duane was able to locate vehicles w/the exact options I wanted, but other dealerships were unwilling to swap cars. Working for a fortune 500 company I can understand the corporate politics that can come into play in these sort of situations, but at the end of the day my purchasing experience is not just with Salerno Duane, but with the Nissan Infiniti corporation. If a car is made by the company w/the options that interest me (and available on the open market) someone should be able to deliver that to me and leave the issue between dealerships as something to be worked out within the company as a whole (however that may be).

bartsimpson

2 de abr. de 2011

picked up a low milage 2008 g35x. great car and great buying experience thus far. price was right (still expensive but not inflated like other dealerships) and everyone was friendly and professional. car was nicely detailed when i came to pick it up and perry was very willing to help setup the car (pair phone to bluetooth, set home in nav system, etc). i would buy from there again.

georgia3

31 de mar. de 2011

Everyone in the dealership, especially Lenny, went "above & beyond" expectation. Everyone was very friendly.I especially loved the fact that we didn't have to "haggle"....well, maybe just a little bit.This was my first Infiniti experience & I sincerely hope they will continue to meet my expectations for the duration of my lease.

aluislugo

30 de mar. de 2011

Wow where to I begin? First of all, I purchased my 2008 G35X at a great price with low mileage from Ras Pomar. Ras was a pleasure to deal with and I never felt any pressure to buy the car. Secondly, before purchasing the car I had my mechanic look over the vehicle and the dealership took care of a few items that were still under warranty with no questions asked before completing the sale. Finally, I purchased an extended warrany from David Zarillo and once again I felt like I got a good deal especially when another dealer wanted about $500 more for the same warranty. And if that was not enough, I brought the car back a week later due to some pulsation coming from the brakes and David made sure that everything was taken care to my complete satisfaction.

dc159

30 de mar. de 2011

Art Blennar was very helpful and I would recommend reaching out for him if you are in the market for a new infiniti. He was very professional and knowledgeable. He spent a great deal of time working with me to get the exact car I wanted and at the price I wanted. I highly recommend reaching out to Art the next time you are purchasing a vehicle.

jaejr51

26 de mar. de 2011

Andy helped me take advantage of an Infiniti buyback program so I was able to end my current lease 3 months early, get a new G37X with better performance and mileage, and ended up at a very favorable lease price. I signed up and enjoyed Andy's attention to detail. Good job!Joe E.

g37xguy

25 de mar. de 2011

I recently had the pleasure of dealing with louis and the entire staff at salerno duane in denville. Everything exceeded my expectations hands down. Louis was a true professional in every sence of the word and i would recomend salerno duane of denville and louis to anyone in the market for a great car. I couldnt be happier with my 2011 g37x coupe. Unbelievable car and an amazing experience with the staff expecially mr rivera. Dont go anywhere else!

Traduno

7 de mar. de 2011

We had a wonderful experience at Salerno Duane Infiniti. We have just leased our third qx56 and have gotten all three at Salerno Duane. Art Blenner was outstanding. He made the process effortless. He was right there for us and answered every question we had. I highly recommend Art and the dealership.

DRTJA27

3 de mar. de 2011

I RECENTLY LEASED A 2011 M37X FROM SALERNO DUANE INFINITI, ART BLENNER WAS MY SALES REPRESENTATIVE. ART HAS A WAY OF MAKING YOU FEEL VERY MUCH AT EASE, HE IS EXTREMELY PROFESSIONAL, FRIENDLY, COURTEOUS AND KNOWLEDGEABLE. I NEVER FELT PRESSURED OR RUSHED TO CLOSE THE DEAL, ART EXPLAINED THE MANY OPTIONS AND PACKAGES BUT MOST OF ALL HE LISTENED TO WHAT I WANTED AND HE WORKED VERY HARD TO MAKE MY EXPERIENCE A GREAT ONE. I WAS VERY HAPPY WITH THE PRICE OF LEASE AND I KNOW ART AND RAZ WORKED VERY HARD TO MAKE THIS HAPPEN AND I AM THANKFUL. THE ENTIRE STAFF IS EXTREMELY COURTEOUS AND FRIENDLY, THANK YOU ALLI AND SUE FROM SERVICE DEPT. FOR ALWAYS BEING SO FRIENDLY YOU HELP MAKE A CAR SERVICE APPT. A VERY EASY AND ACCOMADATING TASK.I WOULD DEFINITELY RECOMMEND SALERNO DUANE DEALERSHIP TO MY FAMILY AND FRIENDS.AND MOST OF ALL I WOULD RECOMMEND ART BLENNER SALES REPRESENTATIVE FOR THEIR PERSONAL NEEDS HE'S KNOWLEDGEABLE, FRIENDLY AND HE TRULY CARES ABOUT WHAT YOU WANT.

rojez

28 de feb. de 2011

I just leased a G37X with Terry Flaten as my sales person. Terry and the dealership were a pleasure to deal with. They gave me the best price and Terry's manner was very warm and friendly. Terry's delivery of the car was also smooth, as he took his time to explain the car to me and set everthing up such as the bluetooth. The management was also great,as they took care of the insuance and financing and did not try to sell me a bunch of addional services.

Wittner

28 de feb. de 2011

"Great" is not enough to describe the experience I had leasing my 2011 G37x Premium from Tom Verheeck at Duane Salerno Infiniti. I solicited 5 "Final Offer" internet quotes from local Infiniti dealerships and Duane Salerno blew the competition away. More importantly, the quote is exactly what I paid when I picked up the car. No tricks, no switch, no stress, no BS. In fact, it just got better and better with FREE maintenance coupons and roadside assistance. Tom was awesome and showed me every button, dial and even set up my Bluetooth for 2 phones. Thank you Tom and Duane Salerno Infiniti for an amazingly refreshing car-buying experience.

gioiat

22 de feb. de 2011

I purchased a 2007 Q56. I visited at least 5 other dealerships prior to Salerno Duane. Others included Nissan, Lincoln & Ford. I had nothing but problems with the other dealerships. Salerno Duane was different. Everyone I came in contact with was friendly & helpful. No pressure, No BS, Friendly, No surprises, No attempt to grab for extra money. I was pleasantly surprised after having visited nearby nissan, ford and lincoln dealerships where everything a consumer abhors comes true. Kudos to Salerno Duane.

rferment

22 de feb. de 2011

Just recently leased a G37X with the help of Art Blenner. Art was very accommodating and helpful and made you feel as if you knew him forever. I felt quite confortable dealing with him in selecting my new auto. He was knowlegeable and just genuinely down to earth. He answered any and all questions and introduced the service department. Everyone was professional and friendly. I was happy with the price of the lease and there was no pressure at all from any one at the dealership. I would definitely recommend Salerno Duane and especially Art Blenner

mwrazen

21 de feb. de 2011

I had a very pleasant experience buying a new car at Salerno Duane Infiniti dealer in Denville, NJ. Luis Rivera the Sales and Leasing Consultant was exceedingly pleasant and helpful. I stopped by Monday and had a comprehensive test drive accompanied by Luis. Based on my research the price was fair and Luis and his boss Peter were more than equitable in coming up with a bottom line. Bought the car on a Saturday at 2:30 PM (luckily on the lot) and by 4:30 PM it was prepped and insurance company called and everything was arranged. The business manager, David Zarillo was also very helpful and all the paperwork was taken care of in a smooth fashion. My wife had purchased or leased 4 cars at this dealer and I was anxious to check the service and treatment at Infiniti. Im also looking forward to dealing the service representatives Susan and Allie; Ive heard great things about them.

ramoats

16 de feb. de 2011

I initially was having scheduled service done on my leased 2008 G35.... While waiting, I struck up a conversation with Mr. Flaten, who, after a bit of work, was able to show me a deal to terminate my lease early, get us into the G37 coupe we had always wanted in AWD, and save us money each month as well... My hats off to Salerno Duane who also protected us from an unfair issue the lease inspection company had after the fact. I had the feeling that Salerno Duane did indeed have my back !

raimo101057

16 de feb. de 2011

Andy Glick is an excellent sales representative. Andy met and exceeded all our expectations with our vehicle purchase. He and his associates were able to secure us with excellent financing without haggling or surprises. The entire team at Salerno Duane Infiniti of Denville was professional, courteous, prompt, and responsive. We are very grateful for Andy and the rest of the Salerno Duane team for having provided us with a wonderful experience. Many thanks Andy and referrals.Sincerely,Marylou and Marc Raimo

barbaragellman

13 de feb. de 2011

This is my second purchase of an Infiniti from Salerno Duane. I had the pleasure of dealing with Perry Snitkin and could not recommend him more highly. Perry is friendly, knowledgable, and so easy to work with. As a woman who has visited other car dealers who would not even take me seriously because they thought only a man could buy a car, I appreciated Perry's sincerity and helpfulness. When I bought my last Infiniti, I got whoever was "up next" and although that person was not great, Perry stepped in and helped put that deal together. Whenever I visited for service or had a question about my car, he took the time to answer my questions. So, when it came time to turn my car in and get a new one, I knew to ask for Perry. The service department- Ali and Sue are awesome!! So friendly and helpful- always a loaner car waiting for me. The last time I had my car serviced and asked about the EX, Ali made sure to give me one as a loaner for the day. Thank you all for making my car leasing experience such a nice one.

anthonymanzione

7 de feb. de 2011

Customer service, friendliness and price was a big selling point for me to do business with Salerno Duane. Art Blenner was great and went out of his way to accomadate my needs not only before the sale but afterwards. I would diffinitley recommend him and Salerno Duane.

jigar218

2 de feb. de 2011

This is by far the worst dealership I've ever been to. Read why: I saw an M vehicle on their website that was for 42500 with only 3250 miles so i decided to check it out at the dealership. I got there and started looking around the floor. There was an M right inside the doorway. Terry greated me and said that he thinks that is the vehicle so i got very excited about it. Then he looked up the number and said it wasn't the one but it was a demo as well with about 5K miles so I inquired about it. He said the one in the newspaper was the one outside...it was in an accident with a deer but was all fixed up. I said no thanks to that one and wanted to know what price was for the one on the floor with 5k miles. After a very long time just waiting around, Terry came back with a full writeup with only a space to fill in for my trade-in. It was for the car that was in an accident with the deer! What nerve!! I never said I was interested in that one and just wanted to know the price of the one on the floor. On what basis would these guys assume that i would purchase the one in the accident that they would work up the paperwork? Finally, I got the price for the one on the floor (somewhere around 49K)...so I just left the dealership and bought an Acura TL from next door. I had a much better experience there! They lost a legitimate customer.

reb124

26 de ene. de 2011

The dealership is very easy to work with on an overall basis. This is my second car with them and i am very satisfied. The sales team is very supportive. The service team is well qualified and does quality work. It is easy to get a desired appointment and loaner car, if needed. I have purchased other luxury car brands and can easily compare dealers. I would place Salerno at the top of the luxury dealerships I have worked with

rosie3

24 de ene. de 2011

I had been searching for a new car that would meet my new needs for about 6 months. Unable to find anything in the Lexus market ( I am a previous Lexus owner ), I searched elsewhere. How happy I was when I walked into Salerno Duane Infinity and found my beloved EX. What a great car. My salesman Lenny Satisky, was wonderful, helpful, informative and willing to let me test drive the car for an extended time, to find I truly loved it.This car buying experience was the best, I would highly recommend this dealership and Lenny to anyone looking for a great, upscale car.

polny1

24 de ene. de 2011

I was very skeptical in going to this dealer due to the fact that i was already tired of going to another dealer and have to deal with the hustling and lack of customer service dealers actually give you, but i was wrong. I was very pleased when i met Perry and his staff. These people treat you like if you were a friend. Very easy to deal and talk with. You dont feel hustled like you do when you visit dealers and they really work with you so at the end you feel comfortable and happy with the purchase you made. Excellent customer service skills and very pleasant attitude Perry has. He made my trip to the dealer worthwhile. If every time i buy a car i get this treatment....believe me.....i will be buying a car everyday.Two thumbs up for Perry and the rest of the staff.Pablo de los Rios.Essex county.

rickfred11

12 de ene. de 2011

Salerno Duane Infiniti of Denville was an excellent place to buy my first new car. Art Blenner helped me decide on a car that was pratical, looked great and drove better. I found him to be refreshingly honest which made the whole experience a lot more pleasant. All the salesmen worked together to make sure that I ended up with a car that I was truly happy with. Perry Snitkin helped finalize the deal and was incredibly helpful showing me everything I needed to know about my new car. I would highly recommend buying from Salerno Duane Infiniti of Denville.

sdwtune

9 de ene. de 2011

Dealing w/your sales rep Terry Flaten was a pleasure. He was knowledgable, up front and easy to deal with. I've already recommended him to a few other friends and will definitely be working with him for all my future car purchases. I would recommened this dealership for it's hours of operation & people they employ.

Seth Klaskin

9 de ene. de 2011

After a nasty accident in which my wife and I were injured and our car totaled, I faced the additional indignity of having to enter the used car market in order to get the features I required in a new vehicle. After I identified the Infiniti M all-wheel-drive as the right car for my family's needs, I located the perfect one on Salerno Duane Infiniti of Denville's lot using the internet. I cold-called the dealership and Andy Glick happened to answer the call.Andy quickly determined that I was a serious customer who knew what he was looking for. He dispensed with idle sales chat and got directly to the matter. He was incredibly flexible and thoughtful in dealing with a customer coming from Connecticut to see the vehicle. Despite a major snowfall and in the midst of the heavy holiday season, he had the car prepped and ready for my test drive. He had the finance department and all the details lined up to minimize any hassle during the test and the sales experience. He even made accommodations to my three daughters (including an impatient 5-year-old!) so that my wife and I could enjoy the purchasing experience. He worked with David in the Finance Department/Business Office to make sure I received fair financing terms and he followed up with small details to ensure the purchase was finalized appropriately.Thanks to Andy Glick and Salerno Duane, I am driving a certified pre-owned M35x that puts a smile on my face every time I get behind the wheel. I've got a 100,000 mile warranty and an awesome, fun family sedan with all the bells and whistles. Andy took a situation that was quite unfortunate for my wife and I, and he turned it around into a completely positive result.I have family and friends in NJ and I will definitely tell them to shop with Andy at Salerno Duane Infiniti of Denville when they are ready for their next purchase or lease. Thanks, Andy!

Isabellefam

8 de ene. de 2011

I was completely saitisfied with my sales person, Andy Glick. From the moment I walked into the dealership, Andy was attentive, professional, courteous and knowledgeable. I did not feel pressured to purchase a vehicle. Had I been pressured, I would probably have walked out of the dealership. His knowledge, ease, and sincere desire to find the right vehicle to suit my needs in a non-pressured way, was much appreciated and contibuted to the sale. The finance person, Dave Kasliner, was very detailed and clear about explaining the financing terms. The overall feel of the dealership was friendly, professional and customer service oriented. I would recommend the dealership and Andy Glick as your sales person.

joekat

7 de ene. de 2011

This dealer provides excellent service all around. This is the fourth vehicle I have purchased from them and what keeps me coming back is not only the fine vehicles but customer attention and service cannot be beat! They make purchasing the vehicle as simple and easy as possible even handling your insurance company for you. They treat your every need as if you are the most important customer they have. The service cannot be compared to.

kegbuna

7 de ene. de 2011

I'd like to start by saying I had a wonderful experience at Salerno Duane.It began with a phone call from one of their reps, stating that I could get a good trade-in deal for my 2004 Infiniti FX35. Having just figured out that my car was only RWD the hard way, I decided to inquire in person about this trade. Unfortunately, I think I misunderstood as the rep was actually talking about getting a new car.When I came in, however, Tom did not bat an eye. He asked me what I wanted and what I was looking to spend, cautioning me about extra fees and taxes that would potentially increase the price. This made setting a price point fairly easy, as I knew exactly what I would have to pay.Salerno Duane Infiniti mainly deals with new purchases it seems, as their used car selection was moderate. This does not mean that the lot was unappealing, however, as every car was pretty much a gem. Finding the kind of car I wanted was not a challenge.After selecting my car and negotiating, we began to go through the processing of the purchase. This went fairly smoothly, even though I had some issues with paperwork to sort out. Tom V remained patient and helpful throughout the whole ordeal.At the end, he thanked me and I was off with my g35x. Although he showed a lot of gratitude for my purchase, I had the feeling that I was the one being helped as well. A few words about the dealership: It is clean, fancy, and comfortable, as one would expect from a luxury car dealer. The difference one may experience, however, is the humility and friendliness of the staff. Although I did not buy a brand new g37 with the red interior, I felt like I was still treated with the utmost respect and care.For information's sake, I traded in a 2004 FX35 for a 2006 g35x.

james.poirier

7 de ene. de 2011

This is the second vehilce we have leased through Duane Salerno and my wife and I have been very pleased with the assistance and support provided throughout the lease period. We have the vehicle serviced by the dealer and have been pleased with these services as well. We look forward to many months of driving pleasure.

kalofs

7 de ene. de 2011

This is probably the 5th Infinity we have owned over 40 years. Our most recent purchase is the FX35. We bought one in 2009 and we purchased a 2011 in December. In both cases Luis Rivera was our salesperson. We asked to have him again. Albeit there is always the bit of trading that goes on, and he has always been extremely pleasant, knows the product he is selling very well, and more than willing to have you come back with questions after your purchase. He does an excellent job. The cars themselves are a pleasure. The service department however is outstanding. It is truly what makes us repeat customers. Alli and Sue have been there a long time and they do an outstanding job. Everyone associated with Salerno/Duane seems to be interested in customer service, which is what differentiates it from other dealerships, no matter what make the car.Karen & John Alofs

gemguy8

6 de ene. de 2011

This is my second lease through Salerno Duane Infiniti, and I must say everyone at the dealership is an absolute please to deal with! My current lease is a new 2011 G37 that I leased through Art Blenner. I never dealt with Art before, but he was absolutely fantastic to work with! Not only is he a consummate professional, but he is extremely patient in that he answered each and every one of my questions no matter how obscure. I highly recommend Salerno Duane Infiniti to anyone interested in leasing/purchasing a car, and I especially recommend Art Blenner as your salesperson!

Digitize

3 de ene. de 2011

I have dealt with Salerno Duanne Infinity of Denville for many years. I leased my first Infinity elsewhere in 2001 but had it serviced at this dealership. Ally and Sue were warm, friendly and very helpful during the years of Service. In 2007, I leased my second Infinity at Salerno in Denville and worked with Jerry. My husband and I were so pleased with the easy transaction that he leased his Infinity FX 35, in 2010. Prior to Infinity he only drove Audi's but in 2010 switched to Infinity. When my lease was up, I didn't even look at any other cars but went directly to Salerno because of my prior experience. Art Blenner was my salesperson as Jerry wasn't working there anymore. Art came highly recommended by my friends who have purchased their Infinity because of my recommendation. Art was knowledgeable, highly Professional, very warm and friendly. My husband and I are very pleased with our many years of experience with this dealer. Ally and Sue remembered us and made us feel at home. My new Infinity M37X is 5 days old and we love it. This is why I think Salerno Duanne Infinity is GREAT!! They are exceptional.It is a pleasure to work with them.

5cartis

31 de dic. de 2010

I went to this dealer after a friend had recommended it to me. I was shopping around for a 2011 QX56 and the first dealer I went to was priced quite high compared to Duane Salerno in Denville. The staff went above and beyond to get me in a QX56. We were looking for a vehicle that was bigger than what we currently had (Volvo XC90)and after an exhaustive search of all SUVs we chose the QX56 since it offered the most for the price we were looking in.

jborell4

30 de dic. de 2010

Luis was a complete pleasure to deal with and was a true professional. Everyone at Infiniti from sales department to customer service made our experience a great thing when car shopping usually is not. I would highly recommend this dealership and will bring my business back.

Toddschleifstein

29 de dic. de 2010

This dealership is, by far, the friendliest, most customer-service-oriented and helpful auto dealership with which I have ever worked in over 20 years of car ownership. They are extremely professional and knowledgeable, and go out of their way to assist their customers. Customer loyalty is critical to this dealership, and it shows in everything they do. One never has the feeling that one is being taken advantage of by anyone at the dealership. They take their time to explain everything that they are doing, yet appreciate that their customers' time is valuable.Each of the people that I identified above has been an absolute pleasure to work with. They are willing to make deals to keep you as a customer. And their word is their bond -- they never over-promise or under-perform. The Service Department is also extremely well run, and they place a premium on providing minimum inconvenience to the customer while the car is being serviced.

malofro

27 de dic. de 2010

Overall, I had an excellent experience leasing my new G37. I have had four Infiniti's but this is my first experience with Salerno Duane. Art Blenner is a very professional salesman. We communicated off and on for several months before I decided to trade in my G35 for a newer vehicle. I took multiple test drives on multiple occasions trying to decide between a coupe and the sedan. Seeing my confusion, Art arranged for me to have the coupe for 48 hours. After this extended test drive, I decided the sedan was more practical and I leased the vehicle. He was always very patient and helpful. He took much time to show me all the features. The entire dealership was very helpful when a previous dealership had made a mistake on the title paperwork for my old vehicle. My experience with the service department for several years has also been extremely positive.

SHaller

24 de dic. de 2010

I have been doing business with Salerno-Duane for almost 10 years. I have purchased cars there, had them serviced, and have recommended friends and colleagues. From the first sales contact through follow up servicing and maintenance, this dealership provides a great product in a friendly and professional atmosphere. Perry is extremely attentive in the sales and delivery process. He takes an incredible amount of time to explain the car, and its a pleasure working with him. Allie and Sue in the service department are considerate, knowledgeable, helpful, accommodating and thoroughly professional. In fact, everyone with whom I've had contact there clearly enjoys his or her job and helping customers. This makes for a great experience and total customer loyalty. When you factor in the great quality you get with the Infiniti nameplate, I won't go anywhere else!

JCocozza

22 de dic. de 2010

I have absolutely no complaints. This is the third car I have bought from this dealership. The service and friendlieness of the personnel is the reason I go back. I stay with the Infiniti brand because I have had excellent results with my car and great service from the dealership.

zelos17

19 de dic. de 2010

I contacted 3-4 dealerships and outlined the car I was looking for. Perry from Salerno Duane Infiniti was the first to respond. He asked me for a few more details about the car I was looking for and emailed me a quote the same day. The other dealerships that responded refused to provide a quote in writing unless I came in. I wanted a 2011 G37x with a strange combination of options that made the car hard to find. Perry was able to locate the car and have it at the dealership within two days for me. I was really great to be able get my new car before the holidays. When I took delivery of the car Perry took a full hour to go over how to use every feature and option on the car. Everything from multiple itinerary routes in the navigation to Bluetooth audio streaming from my phone was covered. I dont usually take the time to write reviews but this was the first time I had a positive experience at any car dealership.

tronomatic

19 de dic. de 2010

I purchased a 2011 FX35 in November, 2010 and the experience of buying the car at Salerno Duane Infinity was outstanding. The process could not have been smoother. Art Blenner, my salesperson, as well as the other staff were friendly and very knowledgeable in answering all of my questions. I never felt any of the typical "sales pressure" in making any decisions surrounding the purchase. Although the dealership did not have the exact car color/specs, they performed a dealer swap within 12 hours of my visit and I took ownership of the car the following day. The dealership was competitive on both the car price and also financing options. On the day of pickup, Art took his time with me to go over the features of the car and Dave Zarillo, the business manager, went over all the details in the loan agreement to ensure I was comfortable that everything was documented properly. In my subsequent visits, to pick up the license plates and an accessory, the whole Salerno Duane Infinity team greeted me warmly, a nice touch considering the sale had already been made. Definitely a "family" type atmosphere.This is the first Infinity automobile that I have owned, and I have to say I am impressed so far with the car. I can definitely see myself buying Infinity vehicles in the years to come, and would absolutely return to Salerno Duane Infinity to buy my next car.

joe gurkovich

17 de dic. de 2010

Andy Glick really made me feel comfortable and created a deal for me which I hadnt thought of but was really a better deal for my needs. He was extremely concerned about getting me my new vehicle as quickly and painlessly as possible. An excellent ambassador for the Infiniti brand.

dave rollino

17 de dic. de 2010

A pleasurable experience. Tom and perry were the best. Our thanks to the Sales Manager as well. Would highly recommend this Dealer to others. A straight forward sales transaction. No gimics. We visited a number of Dealerships but none could compare with Salerno Duane. Thankyou..

dayne

16 de dic. de 2010

I had a very professional, friendly and businesslike experience at this dearlership, I would recommend this dealership to shoppers of Infiniti cars. The salesman Perry was very knowledgable about the car when it was presented to me and I was invited to call back if I had any technical question.

hafner1

15 de dic. de 2010

I just got my G25! Tom was very patient waiting for me to decide on when I was ready to buy my new car. Through the test drive, selection process all the way through describing all the features on the car once I bought it, he was very helpful and informative. I was not so thrilled with the trade in amount Infiniti offered on my car, and I probably should have held out a bit more, but at the end of day, I probably paid what I had expected to pay and got some splash guards to boot! The other Infiniti staff members appeared to be very friendly, and certainly those I came in contact with were also very helpful.

cmartina

14 de dic. de 2010

I have leased three Infiniti's from Salerno Duane Infiniti. For almost ten years, one of the main reasons I keep coming back is because of Allie and Sue. They are the best. They always make the service experience completely hassle-free. If necessary, there is always a loaner car waiting to minimize any potential inconveniences. They are always cheerful, taking time to have a pleasant conversation. I have had nothing the utmost positive experience dealing with this dealership. I would never dream of going anywhere else. I always say, "As long as Infiniti continues to make a vehicle, I can afford, I'll be driving one."

hpgoodman

14 de dic. de 2010

I have been buying or leasing autos for clsoe to 50 years, and dealing with Andy Glick was by far the best experience I have had. We descussed the terms which I was looking for and he obtained approval form the sale manger without haveing to go back and forth numerous times.

dctango

10 de dic. de 2010

I have been servicing my car with this dealership for several years now. Sue and Allie are really great to work with scheduling appts and keeping car service up to date. The quality of work on the work has always been good and I have never had any issues. I recently purchased another car through this dealership (Terry) and also had a good experience on the sales side.

kishane

9 de dic. de 2010

Went to this dealership for the first time due to a faulty air bag seat sensor issue on my QX. Allie was amazing! When I called the evening before my visit, Allie took my call. She was extremely professional, friendly and patient! When I arrived the next morning she again went above and beyond to provide the highest level of customer service. I am really pleased with this dealership service dept so far and look forward to a long, positive working relationship!Thanks K.D.

jsanacore50

9 de dic. de 2010

I find the service department to always go out of their way to accomidate my schedule. Very good getting back to me if any issues occur. Always friendly and efficent to deal with.The sales department is equally compent. They know their product and work with you to stay within budget. Great car![M35]

pendley

8 de dic. de 2010

We recently purchased an Infiniti G37 hardtop convertible from Salerno Duane Infiniti of Denville---the entire process was outstanding. Terry Flaten, our sales consultant was very knowledgeable about the product, he listened to what I had to say and then answered my questions. It took three visits and two test drives before purchasing the car simply because I am a thorough shopper and make it a point not to make any rash or quick decisions on a major purchase. Terry was friendly, informative, and honest. There was no high pressure, in fact there was no pressure period. When I was ready to buy he was honest and up front on pricing and negotiations, it was an incredibly pleasant experience. My husband and I were introduced to several people at the dealership---Managers, secretaries, etc. but Terry handled everything other than the final paperwork which of course was handled by their finance/accountant person---everybody there was friendly and pleasant. I would highly recommend the car we bought (love it---handles like a dream), the dealership, and Terry Flaten our sales consultant.

Qsteel

5 de dic. de 2010

Stopped in Salerno Duane Infiniti and sales person Thomas Verheeck made my experience fun and enjoyable. He answered all my questions and didnt mind that I couldnt decide what color vehicle I wanted. We walked through the lot he showed me all the colors and explained the differences between each G model. After the test drive I made up my mind and came out with a brand new G37. I will definitely be a return customer.

osik1111

3 de dic. de 2010

Very pleasant experience. Was dealing with Thomas Verheeck. Tom - highly professional salesperson. I checked the new car inventory on dealers website, found a vehicle with the right color and options. On the forums read about what people were paying for this model and came to the dealership with my numbers. Tom matched the price without playing any games. The deal was quick, fast and left a good feeling about the purchase itself and dealing with the dealership. I would definitely recommend Tom Verheeck and Salerno Duane.

hanshartmann

3 de dic. de 2010

Perry Snitkin made the buying experience very pleasant. He was extremely helpful and answered all my questions. Took me on a test ride and explained the features of the G37X. Having driven the car for two months...I still love it and am amazed at the great features. Glad I made the switch and did not opt for the Volvo, Lexus or the BMW 3 series.Am definately recommending Infiniti as the best option

wrsmith123

2 de dic. de 2010

This dealership was certainly the most friendly dealership I have been to. It wasn't just the salesperson or a receptionist, rather the entire staff. That type of environment is one that doesn't come from mangment direction but comes from a culture of customer service. Clearly, this dealership knows that intial impressions are lasting. My salesperson was able to read my level of interest and desires and adapt his presentation to the points and factors I sought. What was also evident was that many individuals at this dealership are willing to pitch in when necessary to keep the customer experience flowing positively. I was happy with the price I got and was suprised at the ability of the saleperson and management to get to my desired price without making it a painful experience. Bottom line, this dealership and Mr. Verheeck do it right.

skopeld

2 de dic. de 2010

Great Sales service. I especially liked all the follow ups after the purchase was done. Andy provided great customer service. I felt that it is not just one time opportunity. It is just a beginning of a long term relationship with Infiniti.Also, the financing guy and the sales manager were very proffesional. Overall great shopping experience.

suzzyq310

2 de dic. de 2010

I have had 3 cars from this dealership. Sales I could care less about. I know what I want and as far as I'm concerned the salesman are just order takers. However, the service department is the best. Friendly, considerate, everything is explained to you and nothing ever seems to be too much trouble.

cathie

1 de dic. de 2010

I had the pleasure of dealing with Andy Glick when I came to your dealership interested in leasing an Infiniti. Andy was very knowledgeable, professional and respectful. He answered all my questions promptly and worked within my budget to get me into the G37, which I absolutely love. I would definately lease or purchase another Infiniti from your dealership.

mmayberry

1 de dic. de 2010

I found the dealer to be very helpful and very accommodating. They allowed me take a brand new Infiniti FX home to show to my wife, who was unable to make it to the dealer that day. I was gone from the dealer at least two hours with no questions asked. Andy was very helpful with the price point that I wanted to stay within. I would recommend the dealer to anyone interested in a new or used vehicle.

labombardb1

1 de dic. de 2010

I purchased my Infiniti G35 Coupe from Salerno/Duane of Denville in June, 2003. I have had my car serviced there exclusively. I am and have been especially pleased with the service representatives over this period. Allie and Sue have always gone the extra distance to meet my maintenance and repair needs. Overall, I am pleased with the price/value package and would buy another car from this dealer.

ninawolfe

1 de dic. de 2010

I purchased my Infiniti G35 at Salerno Duane in 2007. Since then I have always used their service department. Sue has always been so incredibly friendly and helpful, I can't imagine taking my car anywhere else. She works very hard to make sure that I have a time convenient to me and will always have a loaner available. Salerno Duane Infiniti is lucky to have her as an employee

lukas1987

6 de ago. de 2009

Stay far away from this dealership. Bought 2008 EX35 one year ago and decided to try and trade for FX because of small backseat in EX. Love car otherwise. General manager offered $24,000 on trade-in on fully loaded car with 7700 miles worth $31,000 as trade-in on Edmunds, KBB, and other sites. Admitted they scammed me one year ago when they didn't reveal the $5000 rebate offered at that time. Salesman was fine; general manager was terrible, trying to scam me with a numbers game, which basically came down to him trying to keep the $5000 rebate, so I had no option for the 2.99% financing. Why would you buy another Infiniti when they obviously don't hold their value according to dealer's own people? Original salesman wouldn't even return our phone calls.

robinlisa140

21 de dic. de 2005

Service department is a total ripoff. I went there for several years with my I30 and every time paid hundreds of dollars for overpriced work that was unnecessary and not in the owner's manual (15,000, 30,000, 50,000, 70,000 mile services, fuel injections, etc. - they just lump a whole bunch of things together, most of which are not needed and charge you an arm and a leg). I finally wised up to it. Never again.

ace330

10 de feb. de 2005

One of the best car buying experience I have had for 30 years. <br><br>Very easy to deal with, low key, no pushy sales gimmicks. Raz Pomar the Internet Manager came out with the lowest price in the entire NJ-PA-MD region. <br>Car was exactky what we wanted - no compromises. Quick transaction - complete within 1 hour.<br><br>Highly recommend the people I dealt with. Cant go wrong with Raz and Salerno Duane.<br><br>If this sounds like a commercial plug - it isnt. We have nothing to do with either the salespeople or the dealership till we bought the G35.<br><br>Completely unbiased report.<br><br>Cannot comment on service - have not tried it yet.<br>