Patricia Oviedo

8 de jun. de 2016

Excellent customer service, however, was dissapointed about the oil change price going up without notice.

MostlyHarmless

31 de may. de 2016

Brought my Mustang in for a rattle in the back seat. This was my second appointment; on the first appointment, they thought it was the after-market exhaust system. I had that checked by a muffler shop and it was fine so I took it back to Salinas Valley Ford and they checked it again as the noise was getting worse. This time, they found the problem and fixed it. Great to work with, where some dealers will scoff at fixing a rattle, these guys take it seriously and work with the customer.

Lisa Sterrett

27 de may. de 2016

Service for 2016 Fusion, everything was great. I took it in on a Saturday without an appointment and waited in the wait area. They reviewed the service with me, before I left and finished in a very reasonable amount of time. They were busy, so I did expect it to take longer than it did.

Beverly Doerr

11 de may. de 2016

My first visit to Ford dealership was not positive. They kept my truck the whole day and then to be told they had to order a part and to come back when it arrived. When I got to my truck I had to crawl in the passenger side because it was parked to close to another car.The contents of the glovebox where scatter on the floor(included were our passports).My last visit was much more positive, Thomas greeted me when I arrived, offered me a ride home and called as soon as the truck was ready. I decided to have the truck serviced as well and I was impressed with the service. I am planning on bringing the truck back.

Keith Stein

3 de ene. de 2016

no pressure to buy, very laid back. gave us all the info we needed and let us make the decision to buy or not. Garrett was the best....We bought a 2016 explorer limited, we knew what we wanted and Garrett found it for us. we love our new vehicle.

Marcia Stearns

1 de ene. de 2016

We purchased a 2015 Ford Focus Titanium. We had a 2012 Focus SE for trade. The sales staff was low key and friendly, and had excellent knowledge of the car we were interested in. The service was terrific, just first rate. The F&I person was very helpful, and did his best to get us on the road in a timely manner. Overall, the experience was very positive.

Don Kelly

30 de dic. de 2015

The check in was fast and courteous. Car was ready 2 hours before it was promised and the car had been washed. Everything went well.

Michaela Carozza

20 de dic. de 2015

Great efficient service and shuttle service when I took car in for service.

Albert Amaya

17 de dic. de 2015

My recent experience with my 2016 Explorer went well and the service was prompt. With this portion of the service I have no issues. However, when I was contacted to make the appointment. I explained to the young lady on the phone that addition to the oil change and check up, I needed the Service Department to know the vehicle was pulling to the RIGHT when driving. Consequently, when I checked my vehicle in I advised the Service personnel of this concern and was told that it WAS NOT NOTED and they weren't going to be servicing or addressing this issue for a wheel alignment. I don't get it! If you take your vehicle in for service and/or a check up, why wouldn't personnel say something like we can schedule you to bring the vehicle back to have this concern reviewed by the mechanics/technicians. That would make reasonable sense, right? But this was not the case. With that I have concern if I say that I have an issue with the performance of the vehicle and nothing is mentioned or rescheduled. I'm confident that whomever reviews these informational experiences will address the issue I or other consumers may have in the future.

Katie Hernandez

15 de dic. de 2015

Though the receptionist did a great job, she could have used some help. We had a longer wait than usual.

Robert Mack

15 de dic. de 2015

Josh Pelkey was a pleasure to work with. He went above and beyond expectations to find us a vehicle that met our requirements. Charlie, the Sales Manager was instrumental in making a trade between dealerships to secure the F150 we ultimately purchased.

Joni Otherson

14 de dic. de 2015

The gentleman who helped me that day was very courteous. He kept me up to date on the progress of my car and made sure I was shuttled to and from. The shuttle driver was also very professional.

Shirley Manning

10 de dic. de 2015

The Salunas Valley Ford was awesome. We purchased a 2016 Lincoln MKZ. Iris Sullivan helped us with our purchase. She got on it right away and found the car with all are wishes. She made everything very smooth and easy. She was the most helpful sales person We have had. She took time to go over all the technology and even said we can come back so she can teach us everything about the car. I will recommend this dealership to everyone I know. We are so happy that we choose this Dealership. We love our Lincoln.

Patti Peterson

9 de dic. de 2015

Iris was great to work with... :)......................................................

Porter

4 de dic. de 2015

Our sales rep., Shaylene Odo, was excellent. She was very knowledgable and what she didn't know about the car, she went and found out.

Donald Gibbs

3 de dic. de 2015

Salinas Valley Ford worked around my busy schedule to repair my 2006 Mustang. They communicated the problem and cost via e-mail...very convenient for me. My car is driving great. Thank you.

Wanda Harris

3 de dic. de 2015

On my previous service I was told that a recall could not be taken care of until my "light" can on. Well this time Declan, the person that took care of me at the Salinas location, said that I had been mislead regarding the "recall". He had my car serviced completely and had all 4 of the recalls taken care of on the same day. They even washed my very dirty car. Way to go FORD!

Robert Foronda

30 de nov. de 2015

excellent service.good job.The service coordinator did an excellent job.He helped me fixing my signal light.

Christine Scagliotti

30 de nov. de 2015

Kevin, made the buying experience of my 2015 Ford Escape very stress-free and enjoyable! I got the color and price I wanted thanks to him and my Mom. He took the time to fiil up my gas tank and explain the special features and set-up my phone and favorite radio stations! He also had "treats" for me when I came to pick the car up! The popcorn tin & key chains and pen were nice touches that made the experience even better! He even installed the cargo cover in the back for me! Oscar too was very kind in explaining all the paperwork and maintenance fees, etc. It is not easy to find kind, patient, friendly people usually during a car buying experience but I think I may have just found my new car's home away~from~home with Kevin & his team at the Salinas Valley Ford Dealership! Thanks again! Sincerely, Christine S.

Kim Wigley

28 de nov. de 2015

I purchased a pre-owned 2012 Nissan Rogue that I found on the Internet. From the photos, it was obvious that the vehicle was super clean and just what I was looking for, so my next step was to call the dealership and schedule a test drive. That's when I was connected with Iris. She made the whole experience so enjoyable and fun and relaxed. I really felt I could trust her, which in turn made the final decision to buy that much easier. Meeting Iris was a blessing for me that made the whole experience of getting a new vehicle much sweeter. Thank you, Salinas Valley Ford!

Nanci White

27 de nov. de 2015

Your salesman, Kevin, was EXTREMELY helpful in getting us the car we wanted with the options we were looking for. We love the Ford Fusion Titanium. Thank you!

Richard Zechentmayer

26 de nov. de 2015

Timely delivery of needed part. Next day install.

Scott Greth

26 de nov. de 2015

Very nice service people, Ruben always takes care of everything with a smile.

Frank Palazzo

13 de nov. de 2015

The service staff at Salinas Valley Ford is very competent. However the service is expensive, so I take my car to Salinas Valley Ford for only the most difficult jobs and to other service providers for more routine services.

James Dull

13 de nov. de 2015

Reuben was very helpful he called often to update me

Charles Jenkins

10 de nov. de 2015

Everything went very well until we had to pay 3 percent of our down payment because we paid with a credit card. I thought that was ridicules but it was late and we were 100 miles from home so we paid it.

Daniel Villanueva

10 de nov. de 2015

The Service & staff were excellent ! They made everything quickB & easy for us. Highly recommend salinas valley ford.

Steven Scott

9 de nov. de 2015

It was fine. They did a great job of changing my oil.

Robert Vanderslice

2 de nov. de 2015

The service advisor, Declan, was very courteous, and kept me informed about the status of my car. It was very appreciated!

Stylistic

27 de oct. de 2015

Overall good experience at this Ford location. My only 'complaint' is that the salesperson was too pushy. I walked in the door already knowing what I wanted, but the salesperson kept trying to talk me into something he wanted. In the end though, I still got what I was looking for.

Mariah Fleeman

27 de oct. de 2015

I purchased a 2015 Ford Focus, love it, I recieved great customer service. I was given monthly payments that are in my price range, excellent interest rate. I would recommend anyone looking to purchase a car to Salinas Valley Ford because they are willing to work with your budgeting and they invest time into making sure your are satisfied.

Don Kelly

23 de oct. de 2015

Service and staff were very good. The experience overall was very good.

Richard Zechentmayer

22 de oct. de 2015

Levi was very helpful. I just wish I did not have to drive 47 miles one way to get SVF service.

Leon Martinelli

21 de oct. de 2015

I brought in my Mustang for some minor warranty work. Special order parts were involved. I couldn't have been more pleased with my experience. Ruben was my service advisor and ensured I would be COMPLETLY SATISFIED. It seems that I will be trading in my Ram truck for a F-150 soon. The excellent service I received being the deciding factor.

Emily Paz

18 de oct. de 2015

Service was quick. I had t wait maybe an hour for oil change and replace the battery. The lobby where you wait is comfy, has popcorn and bottled water for customers and a TV. Staff is courteous, helpful, answers questions and keeps you notified on the progress of your vehicle. Thank you.

Anthony Rosso

16 de oct. de 2015

Iris and company did a great job. We got in late to the dealership. All your people worked cheerfully to get us out with a new Lincoln the same day.

Jeffrey Varnum

16 de oct. de 2015

Salinas Valley Ford service provided me with a loaner car. They needed to get an electrical part for the Focus Electric vehicle so the car was there for a few days. The service department kept me informed as the repair progressed day to day.

Pablo Lobenberg

12 de oct. de 2015

Great staff, prompt service, knowledgeable service reps. I will be coming back for future maintenance and purchase.

Shawn Kelly.

9 de oct. de 2015

service on my ford fusion. Salinas Valley Ford is my preferred service provider. Friendly employees and noligable on my cars needs.

Bernardo Porraz

9 de oct. de 2015

My vehicle had a problem with the ignition switch. had my vehicle towed to the dealer. The service advisor was very helpful in getting my vehicle repaired as soon as possible and informative on what the vehicle needed. Vehicle was taken in the morning to Ford and I had it repaired by the end of the day.

Steven Hoyte

5 de oct. de 2015

I needed to get a body panel replaced, one that did not need any body work. I ordered the part on a late Monday afternoon and it was delivered on Wednesday morning. The installation was very quick and I was at the Ford dealer for under an hour. Ruben, the service writer, went out of his way to make sure that I was pleased with the job. He even replaced my wiper blades under warranty when he noticed that my windshield was streaking when I used the washers. Thanks for the extra effort Ruben, it was very much appreciated.

Kristine Vannatter

5 de oct. de 2015

I found the used car I wanted, the sales team did not give us the run around with the out the door price. The salesman was very friendly and courteous and the whole experience was great! Thank you so much

Gerald Boutry

5 de oct. de 2015

We were cheerfully received, the requested service was performed in a timely manner, and we were given good post-service counsel on preventive maintenance... couldn't be more pleased.

Celeste

1 de oct. de 2015

Anthony is terrific...knowledgable and thorough. Waiting time was better than anticipated.

Diana Pantoja

23 de sep. de 2015

Staff is very knowledgeable and helpful and my car is always returned promptly and washed.

Riana Hayes

22 de sep. de 2015

I've always had a good experience each time I come to SV Ford. Levi in Service always makes sure I'm taken care of.

Alfonso Reynozo

19 de sep. de 2015

The service was quick and reliable, as for your staff... they were all courteous and of great service.

Tisa Roland

15 de sep. de 2015

Iris was The BEST!!!!! And financing dept. was super-efficient. Great experience all-around.

Joseph Zoccali

15 de sep. de 2015

everything went well. oil change and check done on time.thanks

David Smith

15 de sep. de 2015

Prompt excellent service and I was able to pick up my vehicle after 30,000 mile service earlier than promised.

David Mcmillen

15 de sep. de 2015

Purchased a 2016 Ford Fusion. Sales Consultant, Shaylene Odo, was EXTREMELY courteous, professional and a pleasure to do business with. She made the experience QUICK and easy!

Valerie Hampton

11 de sep. de 2015

Andrew was wonderful. First, I called expecting a date in the future for my recall service. To my surprise, Andrew offered an appointment in just a few hours! Upon arrival Andrew already had my information ready, told me it would be about an hour and a half, and that he would call me. One and a half hours later my mother and I came back from shopping. She was just going to leave me to sit in the waiting room. Andrew called just as I was getting out of my mother's Ford Taurus (yes, we are a Ford family). My Fusion was waiting under the portico, key in ignition, ready to roll. Salinas Valley Ford - the place to go!

David Kristiansen

8 de sep. de 2015

With an appointment, 1:20 minutes for an Oil Change a bit long.

Nicholas Pasculli

8 de sep. de 2015

The service is really great. The shuttle van is very very dirty and that was disappointing.

Lisa Shaddock

8 de sep. de 2015

Ruben in the service department was very courteous and professional. He called me twice to update me on the progress of the work being done on my car. I am very satisfied with the work done and the time that it took for them to complete the work.

Jorge Lucio Ayala

2 de sep. de 2015

As usual I get great service and a car wash but this time the page of all the specs of my vehicle were check and filled out on the form but this time only the basic of an oil change was filled out and no carwash? I heard the man next to me got a free car wash do some customers count or all?

Paul Hansman

2 de sep. de 2015

Our salesperson cut right to the chase, quoted us a price and lease payment that never varied from first conversation to signing. All staff were professional, courteous and friendly, and we LOVE our new Fusion. Bravo!

North Monterey County Unified Schoo

1 de sep. de 2015

North Monterey County Unified School District purchased a Transit Connect for the I.T. department. The staff was very accommodating, knowledgeable, and patient in working with our purchase order system for payment and keeping in contact with us in regards to status of purchase order and required paperwork.

Charles Speaks

29 de ago. de 2015

The entire staff was great, we are enjoying our 2015 Explorer.

Anthony Buckman

25 de ago. de 2015

The experience at the dealership was easy. The truck is great , the staff was nice and helpful.

Stephen Penrod

25 de ago. de 2015

I PURCHASED A 2015 FOGUS. I CAN BELEIVED HOW FORD WORKED WITH ME TO SECURE THE CAR. I WAS VERY HAPPY AND IMPRESSED WITH EVERYONE. I TOLD SERVERAL FRIENDS ABOUT MY EXPERIENCE AND HOW GREAT IT WAS. THANKS

Victor Calderon

25 de ago. de 2015

SALES: I was in need of a reliable used car and your sales rep, Nick Romero, was right on top of a car that met my immediate needs.It was the right model, very low mileage, and the price was well within my budget for financing. The only drawback was it only came with one remote key lock and no keyless access code. Sales was able to absorb the cost of programming the keyless lock but I was expected to pay for a new key plus having it cut. This was an expense of $200.00 plus and an appointment was required through service. This situation was disappointing.SERVICE: The service department is always exceptional and informative when they can be reached. Service reps seemed to be abrupt with customers but that may have been due to high volume of business.I have been doing business with Salinas Valley Ford over 15 years either with purchasing new vehicles or having them serviced. I am very pleased with my recent purchase and will continue to do my auto business with Salinas Valley Ford. However having to purchase an additional key AND having to make an additional appointment and trip for this service was disappointing and inconvenient.

Andrew Martin

24 de ago. de 2015

Great Experience, This is the best place to buy a new car.

Robert Price

24 de ago. de 2015

Rueben the service person I dealt with was very friendly and professional.Work was done ahead of time and well done.

Adriana Giacomelli

23 de ago. de 2015

Everybody was very kind, supportive and helpful , from the beginning to the end of the process. I really appreciated all the time and energy put into our purchase..

Maria Villalpando

22 de ago. de 2015

I went in because of a recall. I was very happy with the service. The staff was wonderful.i had my car appraised but I was not willing to let it go at this time.

Barbara Dormody

18 de ago. de 2015

Great Service! Friendly well informed staff! Always a pleasure.

Carl Brunson

15 de ago. de 2015

The associate that we worked with was Anahi Villa. We found her to be very refreshing to deal with as she had a non-pushy, easy going attitude with a sense of humor. She knew her cars, was able to answer our questions and showed us all you had in the type of truck we were looking for.The manager was very helpful in getting us a good interest rate, a payment that we were okay with and a good trade in on our old truck. We would definitely come back again and would ask to work with Ms. Villa again. Over all this was a great experience.

James Souza

15 de ago. de 2015

Levi and Lori attended to everything ---kept me posted when the car would be ready---Very helpful.

Saundra Ciucci

14 de ago. de 2015

I'm always confident when I bring my Focus to Ford that I will be totally taken care of. Thank you for dependable service every time.

Michael Herrier

10 de ago. de 2015

Making my appt was easy on line... but not sure about quality. My previous brake lining showed 7mm and the one before that showed 8mm, but this one showed 9mm... not sure how my break pads grew... or added thickness. When i questioned the service writer he stated he saw the tech take the reading. So does that mean the last two techs didnt take a reading and eyeballed it? What else are the techs missing... Just saying... I am one of the weird people that read the report card and pay attention to the details. I like taking care of my investment. Overall the process was okay.

Asmae Lakhili

9 de ago. de 2015

Felix Colin was amazing helped us both weekend before we got the car and the weekend we got it , he called everyday for updates, because we were looking for specific style . He did his best , and helped us all the way , very nice polite and professional. We glad that we had him . The best experience so far in ford dealer , unlike the other ford locations. Thank u Felix ur the best . Also Oscar was able to help us with some issues that we had with the paper work after we bought the car . Thanks to all of you .

Jennifer Fancher

5 de ago. de 2015

I brought my car in for an oil change before heading out on a road trip. Levi at QuickLane helped me right away, made sure I knew what was needed for my car and had me out of there quickly so I could get back to work. Great service!!

Barbara Scaggs

3 de ago. de 2015

My 2011 ford fusion came in for a recall, Lori was great helping me (Barbara M. Scaggs), in fact she was fantastic. Everything seems to be doing great on the vehicle, thanks to Salinas Valley Ford.

Ramon Serrano

1 de ago. de 2015

Car was what I needed. Staff was helpful. Experience was very good.

Arthur Massolo

30 de jul. de 2015

Staff was very helpful and efficient. Service on my vehicle was done quicker than expected.

Brian Nino

29 de jul. de 2015

The staff was very helpful when servicing our 2015 Fusion. The service light had come on because of some sort of leak in the fuel tank. They kept the vehicle for two days and completed the service. One day later the service light came back on. They said they must have disrupted something while replacing parts causing a separate leak. Not too sure what the malfunction was but this time they fixed it. Frustrating week but they did a great job addressing the issue and getting us a loaner vehicle.

Ryan Hunzie

28 de jul. de 2015

purchased a new ford fusion for my wife. It was the easiest car purchase i have ever made. i am a loyal Ford consumer. this would be my 11th new ford. I knew what i wanted so Charlie the salesman took care of everything before i even needed to step into the dealership. Once there is was a breaze to look over the car and sign the paperwork. Looking forward to my next Ford purchase from charlie

Steven Hoyte

27 de jul. de 2015

I purchased my 2010 Ford Fusion in January of 2010. Every 5000 miles I take it back for my routine service. The work is always done properly and my car has been washed and vacuumed before it is returned to me. I feel appreciated. Thank you.

Norman Nelson

27 de jul. de 2015

7,500 mile on 2014 F-150 with prepurchased service contractIn and out in about 1 hour

Douglas Scott

21 de jul. de 2015

Used 2013 Ford C-Max, sales and finance staff were very helpful by getting me in the carSa that I wanted at an affordable price.

Debbie

18 de jul. de 2015

The staff was friendly and the service was done in a timely manner.

Michael & Brandi Garza

18 de jul. de 2015

My husband and I had a great buying experience at SVF with Javier he was friendly, knowledgeable about the product, no pressure to buy and was very accommodating with the purchase of our trade in. Thank you for the great experience we love our truck.

Patricia Butcher

18 de jul. de 2015

I love Ruben he is the best service representative. Always honest and takes care of me. I have had Ruben for the last 15 years. I highly recommend Salinas Valley Ford Service and will co time to buy Ford products

Jovana Acevedo

18 de jul. de 2015

Front service desk attended me quick, but they're always short on people so it took a while to get my car serviced other than that it was ok.

Steven Ray

18 de jul. de 2015

The service department is great! Levi is the best!

Billy Ensley

17 de jul. de 2015

I purchased a 2008 Ford Ranger on 9th of July. I had seen the truck on Wed. afternoon and send a notice via the Internet that I was interested. Iris contacted me very shortly and we set up an appointment to drive the truck at 10am on Thursday morning. I was able to drive the vehicle and we were able to wrap up all the paperwork in about 2 hours. It was a very pleasant experience and everyone at Ford was very helpful and courteous. Thanks to Iris, who came in on her day off, and to all for making this one of the easiest vehicle purchases that I have ever had. I am extremely happy with the truck.

Lynn Fischer

17 de jul. de 2015

Service was prompt and efficient even though I came in without and appointment.

Barrie R

14 de jul. de 2015

Kevin was a monumental help in finding the right vehicle and getting it to Salinas in a timely manner. Service was always prompt and the entire staff was very courteous.

Anita Romero

14 de jul. de 2015

Felix, Al and staff were great!! Got a great ford escape. Told them what I wanted in a car. Got car with no problems. We been there few months earlier and bought a focus for my daughter

Christine Perez

11 de jul. de 2015

I bought a ford fusion. Everyone was extremely professional and helpful.

Ruth Lubbess

8 de jul. de 2015

IF I CAN I ALWAYS COME THERE BECAUSE I LIKE THE WAY I AM TREATED. AND IT IS SOMETHING THAT I CAN AFFORD TO HAVE DONE THERE.

Jere Lanini

8 de jul. de 2015

2014 EscapeMost of them helpful.xxxxxxxxxxxxxxxxxxxxpurchase of extra protections was not clean

Chris Ursino

7 de jul. de 2015

Excellent info and skeduling. Nice waiting area as well as transport.

Roger Bergam

7 de jul. de 2015

The Service Representative who helps me is the reason I continue to use your service dept...he is VERY helpful. However, I had a problem with my car intermittently 'clunking' when shifting, which, as determined by Ford, is a computer malfunction; it took a long time to get the vehicle to duplicate this problem but it DID duplicate. So Ford fixed it, which was covered under my extended warranty. Now, it is doing this EXACT same thing again, and when I took it in to be fixed, Ford would not repair it since the problem would not duplicate again (when I took it in). It seems to me, since this is the exact same problem and was fixed once, it should be repaired once again, even though it would not duplicate once again when the service tech test drove it. Now, my extended warranty is expiring this month, the car is still 'clunking' intermittently and I'm fearful that Ford will not repair it under warranty if it gets worse and HAS TO BE REPAIRED. Whatever the service dept did the first time did not hold and needs to be re-done but Ford is not taking responsibliity for this problem, for which I suppose Ford will also say "Sorry, but your warranty has expired so you will need to pay for the repair"....even though I, in good faith, took the car in, explained the recurring problem and Ford told me they could not repair it.

Jose Menjivar

7 de jul. de 2015

The staff was vary helpful and the vehicle left back door will not close correctly still after fixed

Christina Navarro

6 de jun. de 2015

My family and I drove from out of town to purchase a Ford F-150 Platinum. Great customer service, our salesperson was very helpful and did a great job to get us out of the dealership quickly. We love our new purchase!

Diane Edmondson

5 de jun. de 2015

Levi is the one to thank for my successful visit at the dealership. He went beyond the call and found the problem that was not addressed by others.! Thank you Levi!

Francisco De Alba

4 de jun. de 2015

My experience was great the staff was very helpful and took care of service.

Soila Evans

1 de jun. de 2015

Great team you have there!Charles and David are outstandingClaude

Tom Conway

1 de jun. de 2015

I like the new setup for regular maintenance. Thank you.

John Holton

1 de jun. de 2015

The young man at the counter was very professional, friendly and enormously helpful. He and I were discussing my Raptor truck when I mentioned that the software that runs the dashboard control center (Synch) seemed buggy at times. He asked if I was downloading the changes that had been done since I purchased truck. He helped me sign up for MySynch to facilitate keeping me current with the Synch software's latest version. He went out of his way to make my experience with Ford better. Great job!

Daniel King

1 de jun. de 2015

I came in for an oil change, for them to check out my break (have been having a vibration with breaking), and a squeek that seemed to be coming from my back tires. I got the oil change, the break were not checked because I still have the vibration. The squeeky sound went away but the next day it was back. Not happy that the sound is back.

Allen York

29 de may. de 2015

Very Helpful. Got a great deal. I love my new Ford Fusion Hybrid. Thank You

Federico Gonzalez/Nelida Ruiz

28 de may. de 2015

I had excellent service. Enjoyed my wait time at lobby with very pleasant employees. They waiting area was very clean and neat.

Jeffrey Varnum

28 de may. de 2015

The staff in the service department was very helpful. Since it is an all electric vehicle I had a question on the electronics. The electronics technician was most helpful in answering all my questions.

Tina England

28 de may. de 2015

The waiting area is very nice. The staff got all the paperwork and service done in s efficient manner. The quick lane is a great feature

Steve Pearson

28 de may. de 2015

Staff has always been a great help every time I brought my vehicle in for service.

Virginia Bassett

28 de may. de 2015

Service was efficiently and well done. Having only 1 car and the service anticipated to be several hours, I appreciated the ride home and back.

juanm051

12 de may. de 2015

Well first of all i don't speak English, but a friendly young girl that works in the service department asked my wife if she needed help. We came in because my car had a clutch recall. This young guy by the name of Anthony Andersen helped me. my wife needed loaner Vehicle he offered to give her one while they worked on her fiesta, to me that speaks on its own. Someone going out of there way to help a customer. Excellent service would definitely recommend it

James Jackson

6 de may. de 2015

Great Service! Great People! It was a very pleasant experience to buy a car at Salinas Valley Ford.

James Clyde

1 de may. de 2015

Service dept manager first in customer service. Thank you

Richard Zechentmayer

30 de abr. de 2015

Service Advisor Levi Hoagland was very helpful, even without an appointment. Job was completed on schedule. I was very disturbed to find ALL my Owner Advantage credits were lost to me. I am still angry regarding this. When I got home, driving my vehicle, I found an email from Dolly requesting I make arrangements to pick up my vehicle. Somehow people are not talking to one another. This left this customer confused.

James Cason

30 de abr. de 2015

The young guy in the lube department (I say young maybe 28 or so) made the experience great. I came in the day before and said if I would wait he would get me in, I asked him about the next day and he told me He would put me on the list. I showed up he got me right in and treated me like I owned the place. Thats the way you do business! You make the customer feel like you'r the only that matters.The Ford Store lost me as a customer, thanks to your outstanding service guy! And you need to give him a ,that a boy.

Norman Nelson

29 de abr. de 2015

Kevin Rodgers was patient and thorough. David Shepherd (sp?) was meticulous. Very good experience overall. Love the truck.

Chiu M & Shirley G Lee

28 de abr. de 2015

WE ARE VERY PLEASED WITH THE SERVICE WE RECEIVED AT SALINAS COLLISION. JAN HILL WAS OURSERVICE CONTACT. SHE IS SO KNOWLEDGEABLE, CONSIDERATE, HELPFUL, AND FUNNY. SHE PUT OURWORRIES TO BED. JAN KEPT US UP TO DATE ON EVERYTHING.

John Arvizo

27 de abr. de 2015

They made me feel like family. Loved the service. Fast friendly and even quicker than expected.

Edward Dickson

27 de abr. de 2015

Sammy Acquino was a delight to work with. Only hitches in repair process were caused by BMW not having parts or not delivering parts when promised.

Michael Grattan

27 de abr. de 2015

I had a great experience with Kevin Rogers and an overall very good experience with Salinas Valley Ford. I do think Finance could have been more accommodating with DMV services. I needed to transfer my personal plates from my previous vehicle and he told me he couldn't do that unless that vehicle was traded in. I found out from the DMV that he absolutely could do that and it was likely he was just refusing because there wasn't anything in it for him. After speaking with Kevin Rogers (who spoke directly to the "DMV people" employed at Salinas Valley Ford, he found that he could get it taken care of so I wouldn't have to wait for my registration and new plates to come through and having to take another trip to the DMV. So, please note that Finance was not providing exactly the best service by declining to process my plate switch for me. Other than that I would say that the buying experience was very good.

Daniel King

27 de abr. de 2015

I went in to get my bed liner put in and the bed liner looks great, but I also went in for an oil change and I let them know that I have a sound (like a mouse on a wheel, squeek) from my tires. They told me after that they could reproduce it but as soon as I drove away the sound was there and is there every single day. Not happy.

Linda Michaels

27 de abr. de 2015

The staff was extremely knowledgeable and thorough and very detailed in their explanations. They seemed to be very honest and truthful. I felt very comfortable there.

Edward Briggs

27 de abr. de 2015

I have been dealing with Salinas Valley Ford for years. Can not say enough good things, their customer service is great.

Steven Ray

7 de abr. de 2015

Everything was great. The staff is extremely pleasant and helpful.

Dr. Anthony J Healey

1 de abr. de 2015

We worked with Mr. Anthony Andresen #1386 in your service department to address problems with our 1993 Lincoln Town Car. He provided us outstanding service and support. Your organization is top class and we feel very fortunate to have discovered your service department after purchasing our 2014 Lincoln MKZ from Salinas Valley Ford. Your service technician, Robert, was also quite helpful and knowledgeable. Your Service Manager was kind and she provided us the use of a company car to get lunch while we wait for the completion of repairs. Regards, Dr. and Mrs. Anthony J Healey, Pebble Beach, Ca

Elizabeth Kiener

24 de mar. de 2015

Excellent service on my maintenance. The car was ready when promised. It was cleaned nicely and all my settings were as I left them.

Jennifer Fancher

19 de mar. de 2015

I purchased a used Ford Explorer and love the vehicle. The entire process was quick and painless. There were a few repairs to be made on the vehicle but Javier made sure they were taken care of and that I was satisfied with everything. Easiest car buying process I've ever had.

Gregory Cole

18 de mar. de 2015

I recently purchased a 2015 Mustang GT from Salinas Valley Ford. The service was great and they really went above and beyond to help get me into the car of my dreams. Everyone from sales to finance were very friendly and made this purchase a great experience for me!

Trevor Long

18 de mar. de 2015

Except for stating additional services were needed which was found to be incorrect, everything was fine.

Charles A Wright Jr.

14 de mar. de 2015

I have always been pleased with Salinas Valley Ford's Service.

Clara Aguayo

10 de mar. de 2015

We knew coming in that our situation was a bit overwhelming (early lease pay-off) so we were very realistic. With that said, I believe everyone at the dealership had good intentions and were able to give us the best deal/car possible. We wanted fuel efficiency, a lower payment and a family car (no vans!!) We got it all :)

Richard Zechentmayer

5 de mar. de 2015

Ruben Reynozo as usual made you look good. So far the quality of repairs look good.

Cecelia Heath

4 de mar. de 2015

We purchased a Lincoln mkc. The salesman was perfect for us, he was not pressuring us to buy or trying to up sell us we got to test drive several vehicles and decide which one we liked. The financial guy was great as well he explained everything and was was willing to stay late to make sure everything was right.

Leonard Chabiel

4 de mar. de 2015

Lori, was very helpful, called twice on the status of my car. She also had my car washed too.Thank you

Edward Dickson

3 de mar. de 2015

Sammy Aquino is a delight to work with. He is serious and very responsive in his work but has a bright humorous outlook on life which is refreshing. My only problem with the job stems from the delays BMW caused by ignorance of some wiring issues and in BMW delivering parts on time (once an incorrect part). Because your technicians couldn't solve some of the wiring issues Sammy sent my and the car to Dick's Automotive which diagnosed the problem in about 90 minutes. But again BMW parts delivery is slowing things down.

Riana Hayes

3 de mar. de 2015

Had a great experience this past Saturday. I needed to be at a 9:30 appointment. The service advisor, Linda White? & mechanic had in & out in an hour & a quarter. I was on time for my next appt. Will be back again. Only disappointed that the service dept doesn't work on mufflers. That suprises me. It is a major part on a vehicle.

Shannon Bell-Aliotti

2 de mar. de 2015

I brought my Fusion Energi in for regular service over the weekend. I received outstanding service from Anthony and the team in the Service Department and wouldn't hesitate to recommend them.

Brad Griffin

2 de mar. de 2015

Iris & Joshua were great and I would recommend them and Ford to my family and friends.

Robert Smith

2 de mar. de 2015

Ruben is highly knowledgible and very personable. I always get 110% out of any visit when he is coordinating the visit. I did prefer the customer lounge being located with a view of the service desk & the work area (I could follow the progress of the work).

Suzanne Wilson

1 de mar. de 2015

I appreciated Charles' willingness to put his offer in writing and email it to me, without any games. The finance guy was straightforward about what he was doing, including the warranty packages and their prices, so I didn't feel like they were going to trick me into paying for something extra.

Jack Davidson

1 de mar. de 2015

The Service representative attended to my service needs in a timely manner. She also answered my question regarding octane rating when traveling out of state. Because I did not have an appointment, there was a slightly longer than usual wait for the service to be performed - approximately one and a half hours for a basic oil change and tire rotation. My F-150 was washed, but it had to be done by hand because of the size of the vehicle - which extended the total time in the dealership for the service to be performed.The requested service was completed to my satisfaction and the service personnel were helpful.

Debbie Thompson

1 de mar. de 2015

I always have a great experience at Salinas ford the customer service is the best quality and always very glad to explain or help with any concerns or questions a big thank you to the crew

Jessica Crabtree

27 de feb. de 2015

Came in for oil change service and waited for car there.. treated nicely

Catherine Rueter

27 de feb. de 2015

The staff was exclent. Ruben always take good care of us.

David Mcmillen

26 de feb. de 2015

I purchased a 2014 Ford Fusion hybrid. Service was great and overall the staff was helpful,

Roy Valenzuela

26 de feb. de 2015

Service good but you were out of license frames and floor mats.

William Sims

19 de feb. de 2015

Everyone was friendly. I was happy that i was able to get get my oil change so quickly.

123

18 de feb. de 2015

this dealer is all the opposite to the slogan they posted on their walls, instead of posting complete satisfaction , should be total disatsifaction. they don't care in the most minimum about customers.salesmen cheated and take advantage of inexperience buyers. i bought a car and when without understanding the charges on the contract. and after i signed the contract, i asked them to explain me the charges or the way the calculate the charges and they just lied to me and didn't explain me in a way that i was reasonable and legit.never would buy a car again or recommend this dealer to any of my friends, family or known people.they would just totally ripped you and take your money.

William Hudson

17 de feb. de 2015

Service staff consistently excellent in all respects.

Robert Palma

16 de feb. de 2015

I recently had my 2014 F150xlt supercrew serviced. I recieved excellent service from Lori in the service dept. She processed all the paper work in a timely manner,and let me know as soon as my truck was ready.the works service package was a bargain and the work was done quickly. will be a return custormer.

Doc4urkid

6 de feb. de 2015

I have been a loyal customer to Salinas Valley Ford for over 9 years now. I bought a Ford Taurus and Lincoln Town Car from them. In the past the service was adequate but lately I have had all kinds of problems. The Town Car was purchased with a warranty and has needed service several times. However it comes with a deductible. So what they do is fix only part of the problem, then you have to go back several days later when you find out that they should of fixed another part. Since it is a second visit they charge you another deductible fee. What a rip off!!! Talk about padding the bill!! I also purchased a maintenance contract to cover oil changes, etc. However when you try to schedule an appointment you either cannot get one or if you make one online they call you back and cancel it. (what a waste of money and time!!) I would NOT recommend that you buy a car here, but if you do, DO NOT let the slick finance guy DAVID SHEPHERD talk you into a service or warranty contract, it is NOT worth the money or aggravation. Also, every time I do manage to get in for service, the service department cannot find or locate the warranty or service information. I am a medical doctor and I don't have time to play mind games and constant scheduling battles--so if time is important to you DO NOT buy or get your vehicle serviced here. For me my next car will be a TOYOTA--I need a car I can drive not one I have to visit and leave parked at the dealership!!!

Lupe Benavides

4 de feb. de 2015

the attendants were very helpful, knowledgeable and courteous.I do recomend people to come in to Ford for their service.

Mark Bourez

4 de feb. de 2015

Service was good, I got the oil changed in my Mustang. Kimberly at the counter is very nice.There were a couple issues. I asked for a quote on tires, and received it. The other recommend services were not offered to me, but the statement said I refused them.The computer would not process my Ford service credit card, I had to use a different card.

Sheila Smith

2 de feb. de 2015

Anthony and Ruben in the service department are diamonds!

Shawn Kelly.

30 de ene. de 2015

Regularly service on car.Staff has always been top notch.

Thomas Conway

29 de ene. de 2015

I appreciate the friendly staff and their willingness to meet my schedule needs (to get in/out when possible!).

Adridnne Flores

28 de ene. de 2015

Anthony was very helpful and professional. He treated me as a valued customer.

CT408

25 de ene. de 2015

Our experience with Charlie at the dealership was pleasant. He was very friendly, courteous, and helpful. We knew what we needed and left the dealership as a "happy" customer -- haggle and hassle-free. We rolled out in our Fusion 2015 Titanium in comfort and style. Thanks Charlie & David. We definitely recommend this dealership.

D Wolf

23 de ene. de 2015

Your Service department is great and that's the main reason I do business with you. I know I can depend on Anthony to take care of my car. I won't buy a car from one of those dealerships down the street because I don't trust their service technicians to do the work properly. I used to do business down the street, but not any more. Trust, reliability, and dependability is key.Thank you.

Steven Brau

22 de ene. de 2015

When my car was getting serviced at the dealership, one of the service workers backed into my car and sliced open the right rear panel. Fixing the dent required another week for my car in the shop. The crew and service manager were all very apolgetic and they fixed the car to my satisfaction. But waiting an extra week for my car was annoying.

Marsha

21 de ene. de 2015

Had an oil change and replaced wipers in October, 2014. Then brought the car back for recommeneded engine work & fluids to be changed, January 2015. After all work was completed, I used my wipers & noticed they were NEVER replaced. Brought the car back to Ruben to look at & he immediately replaced the wipers. No questions asked! Also, all the staff is very helpful & friendly. I love my Ford Focus and all the staff at Ford. Thank you for a job well done.

Steven Ray

21 de ene. de 2015

I always enjoy my interactions with Salinas Valley Ford!

Zachary Bobbitt

21 de ene. de 2015

The service department did OK they appear to have done a good job going over my vehicle and accomplishing what was on their list of things to be done. That said, they "washed" my truck and for the most part it did appear to be washed OK, but not really with any detail or care. I have the same two smudge lines running down the side of my truck, which they would have to put some elbow grease in to remove but it's not that hard to remove (I started one but figured I was taking it in for service they'll hit it in the wash). Those lines have been there for the last two visits now. The tailgate was left alone or very briefly hit with the hose, it was still pretty dusty when I picked up the vehicle. Also and I'm not 100% sure but I think there are a few new scratches on the side of the truck (small but I noticed them). All in all OK service but not the great service I have received in the past, careful you're slipping Salinas Valley Ford!

Charles Salmina

19 de ene. de 2015

We have been using Salinas Valley Ford for the maintenance on all three of our Ford vehicles for many years. Ruben is one of the main reasons why return again and again.

Elizabeth Valdez

19 de ene. de 2015

Great service department and customer service! I'm staying a Ford customer.

Stephen Clow

16 de ene. de 2015

Our vehicle was at the dealership longer than anticipated. However they were very busy that morning so with all things considered the staff did an excellent job of squeezing us in and getting the job done. Thank you

Edmund Dougherty

15 de ene. de 2015

It is always a pleasure to come to your dealership. This is true for both purchase of car/truck and for service on the cars.Lori is a pleasure to have as a service person to deal with, excellent interface and followup.

Justina Ohagin

14 de ene. de 2015

Excellent. I will not let any other group of workers handle my car. Experience matters.

Linda Hanks

12 de ene. de 2015

Thorough and professionally pleasent personell. Linda Hanks

Arthur Massolo

10 de ene. de 2015

We own a Lincoln MKX. The service at Salinas Valley Ford has met all our needs. The staff has been very polite and efficient.

Evelyn Mellone

1 de ene. de 2015

I love Lori! I have really appreciated her professionalism and willingness to work with me and my work schedule.

James Gatewood

1 de ene. de 2015

Jan was most helpful and reassuring. I felt comfortable leaving the car in your care while flying to NY for two weeks. While away Mark gave me updates on the cars' repair status. Upon returning and seeing the completed condition I was impressed with repair and cleanliness inside and out! I'm very satisfied and thanks for a good, uneventful experience with repairs. Thanks again to Mark and Jan for their excellent service.James Gatewood

Christian Mell

1 de ene. de 2015

Great sale in the world. . Good team of professionals. . Great financial services. . All in all. A great experience wil buy again for the future..

Love my Stang

29 de dic. de 2014

I come back every time because of the great customer service. Everyone is so friendly and makes you feel at home! I definitely recommend them!

Jennifer Schmidt

29 de dic. de 2014

I only go to your dealership because of reuben in service, he is wonderful and I trust my new flex and all of my expeditions and f350 truck to be serviced with him. I am always happy with his advice and quick repairs!

Prashant Gupta

26 de dic. de 2014

The sales person was very friendly, explained all the features and worked a deal with his manager to give us what we needed. We were going to a different deal (where my brother had bought a car,) but the person at Salinas Valley Ford was very convincing, helpful and service oriented which helped changed our minds and we brought the care form this dealership.

Dean Walker

26 de dic. de 2014

Very good experience at Salinas Valley Ford! From the salesmen, to finance guys! Quick, reasonable service!

Craig Carrier

25 de dic. de 2014

Overall a satisfying experience. The dealership was clean and the staff were pleasant to deal with. My only complaint is that I drove nearly 5 hours that day to pick up a truck that had an 1/8th of a tank of gas. I requested a little fuel to help with the drive home and was denied. Never purchased a vehicle (new or used) from any dealership where they didn't fill the tank up for me. That in itself wouldn't necessarily dissuade me from purchasing there again, but I would definitely get a guarantee for a full tank of gas before making the drive.

Veronica Renteria

25 de dic. de 2014

The staff was very helpful The service was done the same day and repairs considering it was a Saturday

Richard Dennis

25 de dic. de 2014

My F350 history should of been in the computer . I just got a postcard from ford saying I missed an important scheduled maintenance . The right hand doesn't know what the left is doing .

Marilyn Hughes

21 de dic. de 2014

Love how you treat me and my 'baby'...You get me in fast and out even quicker - and with my busy schedule it's helpful when a business treats you more than a dollar sign. Thank you

Sylvia Centeno

20 de dic. de 2014

purchased 2015 ford fiesta service staff listend to my needs on what i was looking for and very helpful in getting the deal done quickly.

Lucina Sanchez

19 de dic. de 2014

Always great service and with a smile.Enjoy the ability to drop off vehicle, continue with daily activities.Service was done in a timely manner.

Kyle Gentry

19 de dic. de 2014

This is the third vehicle I have purchased from Salinas Valley Ford. Charlie Angrisani is my go-to salesman, and he always delivers. I submitted a special order for a 2015 Ford Mustang, and it was delivered ahead of schedule. I have sincere faith and trust in this entire dealership. From the actual sales process, to the follow up vehicle maintenance, I have always been one happy customer. Buying a new car is a thrilling process, and I will continue to be a life long customer from Salinas Valley Ford. Way to go Charlie!!!

Sandra Farrell

19 de dic. de 2014

Repair finished when told and auto was washed just before I picked it up.

Wanda Harris

19 de dic. de 2014

I got a service done on my Ford Fusion (2013). You already sent me a review. Please check your records. I don't like doing things two time!

Pamela Bradley

18 de dic. de 2014

Excellent Service... It was easy to schedule a Service Job. The customer services person greeted me as soon as I walked through the door. The van service job was completed on time.

James Jackson

18 de dic. de 2014

Fantastic as always. The service guys got right on my oil change and tire rotation as soon as I arrived. They never disappoint.

Joseph Zoccali

17 de dic. de 2014

you guys fixed the A/C and heater problem and new screen images shown up that was not available before. I now have to figure out how to maneuver through this new info.thanks

James Dull

17 de dic. de 2014

Attendant was very friendly and helpful and provided all the information regarding the recalls I was dealing with and the wait time was less than expected

Kevin Hohenbrink

17 de dic. de 2014

I worked with Kevin Rodgers on the purchase of my 2008 F250 Super Duty. He was very knowledgable and efficient in the buying process. I was in and out of Finance quickly, which was important as I needed to buy a car hauler trailer the same afternoon I purchased the truck. The thing that impressed me the most is Kevin's willingness to assist me after the sale. I left the dealership with my truck to purchase a car hauler trailer in Gilroy. I hooked up the trailer to my truck, drove back to Salinas and Kevin helped me load my Mercedes sedan onto the car hauler after his normal day was done. I was able to drive back to Paso Robles with my truck and trailer with car in tow. Thanks,Kevin Hohenbrink

Sarah Martin

16 de dic. de 2014

My driver side windshield wiper on my 2013 ford escape did not work properly. It's been that way for months. They tried putting in a new motor. That didn't work. So for this visit they but in another motor and now it works. Anthony Anderson kept me up to date of any progress. I always go straight to him when I need help.

Donald Webster

12 de dic. de 2014

Took my F-150 in for a re call notice I received. Made the appointment and was expecting it to take at a minimum of 4 hours. It only took them about an hour and 30 minutes. Very friendly and asked if there was anything else, nice touch. Nothing else but to tell them I am very happy with the vehicle.

Ann Haberkorn

12 de dic. de 2014

Ford Focus purchased Dec 31, 2013. The service was fine. The staff was friendly and helpful. Lori had helped me before with service. I waited for the service to be done in your main waiting room with popcorn & coffee and read the WSJ on my iPad.

Anthony Lewis

11 de dic. de 2014

I got a flat on day 2 of ownership. I bought in Sunnyvale but Anthony in Service was awesome and Groton the phone to sort the paperwork before getting to do a top notch repair. Excellent!

David Selvy

9 de dic. de 2014

Very helpful, friendly staff. I enjoy doing business with your establishment.

Monica Ramirez

8 de dic. de 2014

I must say that the staff were not only professional but helpful and very knowledgeable. We purchased a 2015 Fusion and my husband and I love it. Not only did they have a great variety of vehicles they also where very friendly and willing to go the extra mile to help us with the perfect vehicle that fits our family. We are well pleased with this car dealership very clean and neat.

John Petri

5 de dic. de 2014

I was greeted and taken care of very well and my waiting time was at a minimum

Silvia Ruiz

3 de dic. de 2014

I bought a 2014 Ford Edge fully loaded and love it! Service was great and William Aguilar was fantastic. He was so helpful, very friendly and by the end I was extremely satisfied with my purchase. Will made that happen. He allowed me the opportunity to see what I asked for; and then showed me what I really wanted and didn't know it. best purchase ever thanks to Will. I'm glad he didn't let me just settle for the first one.

Catherine Preston

2 de dic. de 2014

Lori in the service department is awesome!! I so appreciate her hard work and dedication.

Manuel Deleon

2 de dic. de 2014

very helpful in finding the right truck f 150 fx. Great dealership

Fred Pagaran

1 de dic. de 2014

We arrived and was greeted in a timely manner. We had a scheduled service and a recall to have taken care of, would be a couple of hours. Shuttle driver dropped us at the mall where we had breakfast and shopped until Customer service called and said our car was ready. Shuttle picked us up and we were done. Almost felt like a vacation. Everyone was very friendly and helpful. EASY. Thank you.

Roy Vanderpool

30 de nov. de 2014

I was able to get the information I needed by email to make my decision to purchase my 2014 Ford C-MAX Energi with Salinas Valley Ford. Our salesman,Charles Angrisani, was very helpful and knowledgeable. The finance manager, David Shepherd, was experienced, confident and speedy to help get us on our way. We appreciate the level of knowledge and customer service we experienced with our new car purchase.

Bob H

29 de nov. de 2014

Easiest car buying experience. No haggling, helped me get a better deal than what was agreed to on the phone

Ruben Vasquez

28 de nov. de 2014

The team at ford did an excellent job making my wife and I feel comfortable looking around. No pressure at all! Kevin was awesome in Sales. I highly recommend ford for anyone looking for next vehicle. My family and kids absolutely love our new Flex! Thank you Salinas Valley Ford!

Leslie

28 de nov. de 2014

On this particular day I took 2 of my ford vehicles in for oil changes without appointments (explorer, focus). Larry (a new face I had not seen in previous visits) was prompt to acknowledge, polite, and helpful. I was able to leave one vehicle at a time while I ran errands in between. The customer service I received on this day was excellent and pleasant, not always the case and reason I do not give a high recommendation, but hope this type of customer service continues.

Robert Davis

27 de nov. de 2014

New Service Writer Larry was great. Friendly, accommodating and knowledgeable. Also very prompt at returning and initiating phone calls re: status of vehicle repair and service.

Jill Low

26 de nov. de 2014

I purchased a 2008 Ford Escape a couple of years ago. The dealership kept losing track of the fact I had purchased an extended warranty. I kept having to go back to the finance office to prove I had the warranty. Between the dealership's inability to track my warranty and the imminent death of my husband, i was never able to get the 90,000 mile service I was supposed to get before the warranty ran out at the end of May. My husband died June 30th. I can't understand why the dealership can't keep track of an extended warranty we purchased when we bought the Escape!

Adriana Bilodeau

25 de nov. de 2014

Josh was great. He does not act like a pushy car sales person. He gained my trust and my referrals. KEEP IT UP.

Victoria Rojas

24 de nov. de 2014

Service was great, Staff was professional... Would definitely recommend Salinas Valley Ford to ally family and friends.

Janet Ricketts

24 de nov. de 2014

Couldn't reach anyone on the phone - Kept getting voicemail - when trying to book an oil change. I decided to just come in. service was great. Finally received a call back over an hour later.

Connie Rossi-rains

22 de nov. de 2014

From the time I purchased my Edge, July, 2013, I've gotten the best of care! It's been recalled twice and taken care of promptly...I bought the warrantee to keep the upholstery clean and had it done this week...it looks like new. I love the Edge, it was the right choice for me and my lifestyle...you have all been wonderful!

Shawn Kelly.

21 de nov. de 2014

fast and friendly service. Larry the service writer was very helpful. He answered any question i had with past service's, was also helpful in keeping me informed on upcoming service need's.best service visit yet.

David Helgren

21 de nov. de 2014

Going through a period of disorganization. Needs some traditional values.

Leon Martinelli

21 de nov. de 2014

I ordered a 2015 Mustang GT. Kevin Rodgers was my sales consultant. Since I was one of the first retail orders I was prepared for the wait. I wanted to finalize this transaction, including my trade in that day, paid in full. The negotiation went well, I was advised not to expect the car until the middle of November at the earliest. I was ok with that. Kevin kept me updated. The car arrived right on time and in PERFECT CONDITION ! I came to pick up my car, and there it was under the lights showcased in the show room gleaming and flawless, wow ! I have purchased a lot of new cars but this purchase was special. Good price, great experience and a SUPER STAFF. THANK YOU ALL.

Angel Rodriguez

21 de nov. de 2014

My experience was great!!! I live in pacific grove and world rather drive to Salinas Valley Ford than to the Seaside dealer.

Leroy Quair

20 de nov. de 2014

Anthony A. Is the best tech you have there.. Customer service skills are at management level. He should be recognized and valued for his performance as an employee.

Susan Miller

20 de nov. de 2014

The service people are always top notch--courteous, vigilant and efficient. The services are complete and reasonably priced. I wait for my car and the wait time is reasonable. I'm very satisfied and have been coming back for 14 1/2 years, soon to be 15.

Adriana Lara

19 de nov. de 2014

I Purchased A Nissan Altima About 3weeks Ago.Its An Amzing Car And I Am Very Thankful With All The lFriendly Staff Specially With Mr.Nick Romero He Is Great! and I Will Highly Reccomend Your Dealer Services.

Ismael Perez

19 de nov. de 2014

I am very satified with my vehicle purchase especially with the sales staff. The sales staff were very courteous and helpful, all my questions were answered.

Lisa Aguilar

18 de nov. de 2014

I purchased a 2008 Honda Accord. The service was awesome and the staff was very helpful and friendly. This is the 2nd vehicle I have purchased from Salinas Valley Ford but all together in the family we have bought 5 vehicles from you and the service has always been great.

Robin Clarke

17 de nov. de 2014

The staff was very helpful and made the buying process easy.

Matthew Titus

17 de nov. de 2014

When I walked in I was instantly greeted and helped out. They made it super easy I was out the door in 5 minutes or less. They gave me a call when they got it back and it took me less than a minute to receive my keys and drive off the lot. The bed liner looks great

Joyce Dodd-gombrich

17 de nov. de 2014

Classic oil change etc. I had acouple of other things that could not be addressed. Can't program the garage door opener. I've called Ford, watched YouTube video and still no luck.Love my King Ranch. Need after market horns for the front. Kidding!

Armando Luna

15 de nov. de 2014

My Ford 250 was serviced in a very quick and friendly environment . All issues I had with truck were addressed in a timly manner too my full satisfaction .

Kalyan K

14 de nov. de 2014

I have a made a request from cars.com and the Dealer contacted me in a timely manner to address my request. There was no "dealer pressure" at all while the dealer expressed his motivation to do business with me. That is something that I would really appreciate when talking to a customer. I am yet to finalize a sale with them but would certainly be interested in doing so.

Keri Schofield

14 de nov. de 2014

We bought a 2014 Ford Escape. We LOVE our new car! We even enjoyed the entire car purchasing process! Everyone worked very hard to help get us into our perfect family car and we are beyond grateful. We have had a difficult few years (since 2012) with our sons cancer diagnoses. This doesnt give us a lot of time to shop, handle negotiations, and worry about paperwork because of our two small children and one of which is in the middle of chemotherapy treatments. So the team at salinas valley ford really made this happen! The outstanding service from Charlie in sales, George in finance,the service department, the part department and even the outside window tinting company will be remembered fondly and will bring us back!!! Thank you for your excellent service!!!

Vicente Ojeda

13 de nov. de 2014

I bought a 2011 Ford Explorer limited. I'm very pleased with all the help I was given an the courtesy me an my family received. I was in the search for this expecific vehicle for the last months until I finally found it at ur Salinas Ford. I will definitely pass along the word about the great service I received while I was there buying my vehicle.. Thanx again for the great atmosphere an kindness...

John Long

12 de nov. de 2014

very friendly,goooooooooooooooooooooooooooooooooood

Gregory Chisman

12 de nov. de 2014

This was a warranty repair and was handled very well except that it took 4 days to get the part (3rd brake light). The dealership was very responsive, and Waleed Meri my salesman provided me with a loaner car while the truck was in the shop.

Steve Malvini

12 de nov. de 2014

The service department did an excellent job on my recent service request. They were timely, thorough, provided a loaner car, and even cleaned my car before returning it to me. Thank you for great service, I will surely spread the word.

Joseph Daniels

12 de nov. de 2014

Took my car to the dealership to have a nail removed from my tire. I had purchased a plan that fixes flats, dents and windshield cracks. I was told I was not covered to have my tire fixed. I made several calls and finally got a hold of David from finance who took care of the problem for me.

Maria Villalpando

11 de nov. de 2014

Ford Fusion. Oil change. Very helpful and courteous.

Maria Garcia

11 de nov. de 2014

The blonde lady in the maintenance office is super nice, even she is doing ten thousand things at the same time she is always happy helping customers, SHE ROCKS. Best place to take my car not only for an oil change but for any maintenance issue B-)

Jose Lopez

11 de nov. de 2014

I purchased a 2014 Ford Focus St from Salinas Valley Ford Lincoln. As soon as I was on the lot I was greeted by Nick Romero and asked how I could Ford be of service. I explained to him what I was interested and he was knowledgeable about The Ford Focus St. After I had made a decision He introduced me to Rafael(duke) He took care of the process which was smooth. After I had agreed to buy the car and I signed all the necessary documents with David, Duke explained all the function of the car and made me feel confident in being able to drive the car of with no questions.

James Jackson

10 de nov. de 2014

The service representative, Reuben, is the best that I have seen.

WJordan

8 de nov. de 2014

The appointment and service was good but the wash that was suppose to be done was not completed. It seemed like they just pressure washed my vehicle but did not actually wash off the dirt and off my vehicle also it was suppose to be vacuumed but it wasn't either. So the service and taking the vehicle was good but as for that part needs improvement.

Shelley Miller

7 de nov. de 2014

My sales associate, Felix Colon, was very knowledgeable and demonstrated great customer service. He really worked with me to find the car I wanted in the color I wanted - a 2015 Fusion SE. I had to wait two days for the dealer trade. Felix set me up in a loaner car so I wouldn't incur the additional expense of renting a car...that was unexpected and greatly appreciated.I purchased a sealant package for the interior and exterior of my car...it would have been nice to have a loaner for this day as well, but it wasn't a deal breaker for me. I would definitely return to Salinas Valley Ford to purchase another vehicle.

Larry Lawhorn

6 de nov. de 2014

I was able to make a service appointment on the same day I called to request one. Service was prompt and the truck (F-150) was cleaned, while I waited in the lounge. Very satisfied. You may want to come up with a better coffee pot.

Michael Herrier

6 de nov. de 2014

I discovered I had a leak under the car (it was leaking red fluid) and since they had just rebuilt my transmission, I was concerned. After speaking with a service advisor (I think Anthony), he recommended just bringing it right in. I did and it was discovered that my water pump had gone. While in the shop for repairs he also recommended I have the 30k mile service done (i was at 28k miles) so we did that too. The car was ready that afternoon. My only concern is that when I called initially, it took over 20 minutes to actually get a service advisor on the phone. They were so busy. I of course was able to leave a message if I so chose.. but that isnt what I wanted to do as I was going to be late for work, etc....

Eduardo Del Pilar Jr

6 de nov. de 2014

I met with Sammy Aquino he was so helpful and professional I would buy my next car from salinas valley ford

Michael Bassetti

5 de nov. de 2014

Laurie was very friendly and helpful. They made a major service as painless as possible

Kathleen Sevey

5 de nov. de 2014

My experience was great the sales man nick was the best iv dealt with in my entire life he went the extra mile to help me get what i needed over all had a good experience and felt comfortable.

Darlene Ocampo

4 de nov. de 2014

I took in my 2014 Ford Focus for it's routine maintenance and the job they did was pretty great. The service advisor, Lori White, was awesome. I had an appointment so she was able to attend me quick, and it took less than an hour for my car to be ready so that was great. Even when my maintenance plan is over, I will still take my car to the dealership. They really do have excellent customer service.

Raymond Mirikitani

3 de nov. de 2014

Always professional service. Especially like the "Quick" lane with no appointment needed.

Brianne

3 de nov. de 2014

We absolutely love Salinas Valley Collision Center! The service we receive is nothing but the best. I picked my car up Friday from having some minor fixes being done and to my surprise, I had a clean inside car too!! Mark Duliba and his team are the BEST!! Thanks!!

Rachel Sua

3 de nov. de 2014

Timely service, Timely service. Timely service. Timely service.

Carol Franks

3 de nov. de 2014

Very fast service. Took car in at 8:00am and got a call that it was ready before the estimated time I was told.

Daniel King

31 de oct. de 2014

The service was good. Friendly service. Helped make sure that I had good service.

Christine Artea

31 de oct. de 2014

I have always been given great service when I go in.

Ricardo Tongol

31 de oct. de 2014

Over all an excellent service and friendly staff. I will alway use the Ford dealer service department in future maintenance repair on my vehicle,

Robert Hyde

31 de oct. de 2014

No issues, but onve the warranty service ends i willn ot return because of the distance from home

Travis Taylor

30 de oct. de 2014

Kevin and Charles were extremely professional. I never felt pressured or not taken seriously. Good atmosphere at the dealership. I would definitely purchase from them again.2011 BMW X5

Larry Walker

29 de oct. de 2014

I have bought three vehicles from this dealership. Two this year including a 2014 Lincoln MKZ. The dealership is being managed by Paul Clark, General Manager and places customer services first.This attitude from the leadership, reflects in all other departments, service being at the forefront. I will continue to be a proud Ford owner largely because of my experiences.Very truly yours,Larry Walker

J K L

29 de oct. de 2014

All was excellent except for the service additions was a bit questionable on the explanation of what was to be covered. e.g. the service contract is for every 7500 miles and I need to see if the oil change is acceptable for the warranty on that mileage. If so fine-if not it would feel like a rip.

James Dull

28 de oct. de 2014

Rueben is very helpful! He remembered me from the last time i was there and was very accurate with his estimated wait time

Tara Rodrigues

28 de oct. de 2014

I leased a 2014 Ford Explorer back in Febuary of this year. The service was quick and very helpful and I had no problems. Thank you so much for all the help!!

Aldo Castro

28 de oct. de 2014

The signal light on my right mirror stopped working. It's an LED light. I asked the service department if they could replace it. Their technicians didn't know how to do it. They said they might brake the glass on the mirror and didn't want to risk it. I told them, it just pops open from the back and it would only take about 5 minutes. But, if they didn't know how to replace it just to sell me the lights and I would do them myself. They said they didn't carry it. That I would have to buy the whole mirror and they would be able to replace that one. I thought it was funny how they didn't know how to replace a simple light or even carry it at the dealer. BUT, they did know how to replace a whole mirror, which is way more expensive. So, I picked up my truck and went to another place to purchase my lights. I was in and out in about 20 minutes. That is a reason why many people go elsewhere, because the dealer doesn't have technicians that can do the job right or just want to squeeze more money out of you. For that reason I wasn't completely satisfied with the service this time.

Edmund Dougherty

28 de oct. de 2014

Purchased a 2014 Focus, very happy with the car and the service. I purchased a truck from your dealership earlier in the year and was pleased with the deal I was given and the staff helping me. I liked the Salesperson (Kevin, would recommend him to my friends.

Steven Ray

28 de oct. de 2014

Great! The facilities and the staff are outstanding. I look forward to my next visit.

David Mcmillen

28 de oct. de 2014

Service was prompt and friendly. A bit dissapponted that they have discontinued tire service, which meant I had to go elsewhere to have a screw removed, but otherwise great!

Barbara Scaggs

27 de oct. de 2014

I purchased a 2011 Ford Fusion approximately 10 months ago and I just love it. We travel up north quite often and the car is very comfortable, I love the way it handles the road and I get alot ofcompliments what a nice looking car this fusion is. I keep it very clean and I would buy another car from Salinas Valley Ford. Thank you.Barbara Scaggs

Diana Becerra

27 de oct. de 2014

We are very pleased with the prompt service your staff provides. Are questions and concerns are always answered in a friendly manner.

Ronald Simmons

24 de oct. de 2014

Best experience. Ever wouldnt go any where else i recommend salinas valley ford to purchase. Any vehicle

Bryan Pollock

24 de oct. de 2014

We bought a 2014 cmax. So far it has been a great car. The problems we are having is that it is my wife's car. I bought it for her but I get contacted about it. I am a truck driver and barely drive it. She uses it for work. Also the dealership has lost her information or she wouldn't of had the headache from her last oil change when they tried to sell her a service package. Who ever is in charge of such matters needs to look into this. Also when she was there last time she was told that they would work on it after lunch & that they were swamped with work at the time. What kind of employee tells a customer that. He should of said we will get to it asap. Also if he going to lie about the kind of work they had they should of shut the doors. I was informed about no cars being in the bays and how the mechanics were standing around talking. She had to wait 3 hours for an oil change because one of your employees had too much free time and then needed to take a lunch.

Delipe Bans

24 de oct. de 2014

Great service, advisors and awesome mechanics. Very competitive prices on all services

Carmelita Declet

23 de oct. de 2014

I brought in my 2012 ford fusion because the "check engine" light came on. My car is still under factory warranty, but I was impressed on how well your facility took care of my car.! And to top it off, you gave me a beautiful loaner car while it was being fixed overnight! Thank you to Mr. Ruben in the service department for the great customer service! Thanks as well to the mechanics and Mr. Alejandro for being available when needed! Thank you again!

Sarah Pacetti

22 de oct. de 2014

Friendly service, and they even washed my car for me after the oil change!

Marcia Stearns

21 de oct. de 2014

Salinas Valley Ford's service department ALWAYS takes good care of my Focus. Thank you

Kenneth Lyngen

21 de oct. de 2014

Just in for an oil change and tire rotation, helpful staff made it a quick service.Just a helpful note, requested tire rotation, tire rotation was not documented on my receipt, advisor assured me it had been done, still not convinced it was. Even after the complimentary carwash the front wheels still had more break dust then rears, just saying. Oh next time save the carwash, quick spray and partial wipe down is really not worth it, had to rewash windows and wheels once I got home, but thanks anyway.

David Romero

19 de oct. de 2014

have a ford focus the service was great and fast and all problems were taken care

John Hinrichs

18 de oct. de 2014

Reuben provided his usual pleasant and prompt service.

Dennis Lane

18 de oct. de 2014

Service rep is excellent. She met me at the door and immediately took care of business. Took a while for the service. 1.5 hrs. The car was washed but not wiped off or the seat cover and floor cover left in car.

Gabriel Garcia

16 de oct. de 2014

Mark Duliba at the collison repair was great to work with and the service and worked performed was great.

Mark Bourez

16 de oct. de 2014

The only issue I have was that my window sticker that tells me when to change the oil was not replaced with a current one.

Valued Customer Hnos Macana Inc

16 de oct. de 2014

Everything was fine. Everyone is very friendly and treat you well. I like how my car is returned. Every time that i have a question they always know how to answer.

Robert Price

15 de oct. de 2014

I arrived exactly on time and they did paperwork and took my keys promptly.I was told when to come back and the car was ready on time.Very professional and courteous.

Lupe Benavides

15 de oct. de 2014

very helpful and Courteous..good customer service.

Darryl Tyler

15 de oct. de 2014

I was happy that their technicians found a simple resolution.

Kathryne Estrada

14 de oct. de 2014

I felt that the approach was more of a sales person just showing available cars, vs. a sales person trying to really understand the customer's needs and approaching strategically and effectively. I had to do a lot of research on my own, and educate myself regarding the vehicles, options, etc. Since the research I had done led me to wanting a Fusion, I pursued the vehicle and found that Salinas Ford had good options. So, I worked with them on a deal that I considered acceptable.

Philomena Van Cleave

14 de oct. de 2014

Friendly staff. But, I think they forgot that I was waiting for the vehicle. In for an oil change. After 2 hours, I walked outside and my car was sitting there. They also forgot to put sticker on front windshield letting me know when my next oil change should be. Had to go back in to ask for it. Also, they said they washed it, but there were bug marks on front end of car and window.

Vincent Iglesia

13 de oct. de 2014

Everyone was nice. I did not like the one sales man who was a manager he was way too aggressive on selling the car which almost made me change my mind on purchasing the car.

Gary Russell

13 de oct. de 2014

This was the first time ever that we (myself, my wife, and my son) didn't feel like it was "us against them" in buying a car. It sincerely felt like it was a team effort to get us the truck that we wanted and (I can't believe that I am actually saying this!) at the very best price that we could get. Kevin (our salesman) had such a positive attitude and was a pleasure to be with as we went through the possibilities and options. We switched trucks and equipment packages a few times and he just started over with a big smile on his face and helped us get into the price range that we could afford. I have already told a dozen people this story and I don't see stopping in the near future!

Leroy Adams

13 de oct. de 2014

We purchased a Ford Transit Connect Van. My husband had been looking at them for a long time. We were on vacation and just stopped to look. We both drove the van, and then talked it over. Jokingly i said, " if you can complete the paperwork in under one hour, we will buy it". They took us seriously and we drove off in our new van in just over an hour. We came back on our way jome to complete some paperwork and get the helpful hints that we chose to skip earlier in order to pick up our friend at the airport on time. Everyone we worked with was helpful and friendly and willing to work things out on our terms with minimal hassle. My husband is happy, our friend loved the van, and our kids and grand kids think it is great!

Rebecca Smith

13 de oct. de 2014

Rueben was prompt and helpful, and delived on time.Thank you!

Julia Chavarin

10 de oct. de 2014

Sammy was very helpful throughout the entire process and my car was returned to me in s timely manner.

Gordon Gould

10 de oct. de 2014

My latch on my hatchback quit opening. The cost to replace the mechanism including the part and labor came to $350.00. In our opinion and others we found that to be a very high price to do this repair. Your $120.00 an hr labor charge is shocking. If we can find a good mechanic else ware with a lower labor charge, we will always try to go to him first.The staff was very helpful and I liked the fact that they gave my car a quick wash.

Ronald Fuqua

9 de oct. de 2014

F150-service was great, Ruben was his usual, very helpful, and on top of everything

Debra Lollar

9 de oct. de 2014

Your staff is very helpful and I was heard ....they listened....thankyou

Mike Furutani

9 de oct. de 2014

Reuben was professional and efficient as usual - I used the customer waiting lounge for the first time and it was excellent - I was able to get work done while waiting for my vehicle. Salinas Valley Ford is the best!

Darlene Saldana

8 de oct. de 2014

I really like the dealer but as far as informative about the vehicle and it's features not very knowledgeable. The car on surface (after cleaned)was okay but when I got home to look closer, they didn't do a good job detailing it. The car was still dirty in between the cracks of things.

Tammy Olea and Rodney Olea

8 de oct. de 2014

Sales representative Charles A. was thorough and responsive. His follow through and follow up was spot on. Common sense facts, finding what I wanted in model I selected, no haggle and stayed within my budget. It was easy to choose Ford.My first service was excellent. Service manager was informative, efficient and had my car ready ahead of time.

Todd Boer

7 de oct. de 2014

knowledgeable, friendly, helpful, pleasant - made purchasing a car enjoyable

David. Melena

7 de oct. de 2014

Positive experience overall! received a courtesy phone call as a reminder to pick up.

Kim Mcgeorge

7 de oct. de 2014

Ruben is all so very helpful and as busy as he always is, he always has a smile on his face. He also goes into details about what is being done or what is going on with your car!

Christopher King

7 de oct. de 2014

Experience was great until I called AAA last week to do a service on my car battery. They noticed that I had a flat tire (not the fault of Ford). The AAA representative could not get one of the lug nuts off the tire. He said it had been mis-shaped or damaged. When I had the car in at Ford for its service, the tires were rotated. So I have to assume that the damage to the lug nut happened then.The tire could not be changed by AAA. So I wasn't thrilled that the damage had likely happened when the car was in at Ford for the service.

William Colon

2 de oct. de 2014

Great service............................. ........

John Maniaci

2 de oct. de 2014

I purchased a 2014 used Cmaxenergi with 5,200 miles on it, that was returned from lease by a former employee. I love the car so far but have one small problem, one of the fobs to start the car was not returned and have yet to receive a replacement. The sales person Kevin, was very helpful pointing out how to use all the features the car has and I'am very pleased with the results so far. I only hope to get the replacement fob soon, so if I misplace mine I have one to replace it with. I live in San Rafael about 90 miles north, but willing to drive down if that makes it easier to obtain one.Thanks John Maniaci

Leonard Chabiel

1 de oct. de 2014

My car was on recall for the transmission, no issues with getting it reprogram.

Matthew Titus

1 de oct. de 2014

Kevin was a great person to work with, made the experience very easy and never made us wait on him he had everything ready from the second we walked in. The finance team was also very easy to work with and had everything ready when we stepped into the office. I will be coming back to Salinas Valley Ford in the future for more cars

William Cook

1 de oct. de 2014

We are leasing a F-150 short bed for the 1st time ever from Salinas Valley Ford Dealership. The entire staff was pleasant and very helpful, especially Iris Sullivan, she's a saint.She was patient and most understanding when explaining all the features of our new vehicle. The service is great and we will be back for more assistance on using all the bells and whistles the new vehicle has to offer. It can be a little over whelming. Thank you David Shepard for making the signing painless and for expediting our insurance so quickly as we were waiting in your office. This was one less call we had to make. Again, thank you for making this all happen for us. Bill & Paula Cook

Susan Miller

1 de oct. de 2014

great and fast, very professional and nice too. car wash service wasn't very good, but better than nothing.

Lori Mcniel

1 de oct. de 2014

Ruben was very helpful and knowledgeable . I find the staff to be very friendly and customer service oriented

Stephanie Heston

1 de oct. de 2014

I bought a Ford Fusion. Charlie Angrisani was great and financing went smoothly and great experience. I will definitely recommend to friends and family.

Carol Franks

30 de sep. de 2014

Everything was fine except for the reoccurring problem of the occasional driver's seat heater that comes on with no rime or reason. This problems has been happening for about a year now.

JIm Melton

30 de sep. de 2014

Our saleslady was knowledgeable, courteous, personable and not pushy in any way. That was greatly appreciated.

Donn Hernandez

30 de sep. de 2014

Tyson was very professional and I felt comfortable working with him.I felt no pressure what so ever.The deal went smoothly and I couldn't have asked for a smoother transaction.

Daniel Harvey

27 de sep. de 2014

In that the change oil light had come on, I attempted to have my vehicle serviced at the ford dealership in seaside, and was advised it would be several days before they could get me in for service. I then drove to Salinas dealership and was taken in for service upon my arrival. The service advisor was friendly and knowable (brake wear).

Francisco De La Pena

25 de sep. de 2014

I got a CPO Ford Escape 2010 about 9 months ago and the whole experience have been spotless since then. I have had not a single issue with the car nor with the staff. Everyone at Salinas Valley Ford always tries to make my visits as pleasant as possible. I've taken the car there twice for service (just oil changes and a recalls that Ford put on this model) and everything has been perfect. If you call in advance to make an appointment the waiting will be quite accurate.

Chris Randall

24 de sep. de 2014

Service was good and the staff very helpful. My only recommendation is if the service appointment is a certain time you need to stick to the schedule. My oil change appointment was for 12:00 noon ( service time 1 hour) I arrived and checked in at 11:55 AM. At 12:30 my vehicle was still sitting in the same place however after pointing this out they jumped on it immediately. The job was completed at 1:45 PM vs approx. 1:00 PM as promised.Staff was very apologetic for the delay.

Jeffrey Walker

24 de sep. de 2014

Best car buying experience I have ever had!!! Charlie Angrisani was great!! And so was David Sheppard the finance guy! You could not ask for a better place to do your vehicle business....I highly recommend this dealership!

Jere Lanini

24 de sep. de 2014

We purchased a 2014 Escape. The attitude and helpfulness towards us was excellent. We would not hesitate to do business there again.

Carole Batin

24 de sep. de 2014

Everyone was helpful and courteous. I appreciated that I advised them to not waste my time and give me the necessary information, which they did. It was the best car buying experience in my life. Thank you!!

Charles Messenger

24 de sep. de 2014

Staff was great, made the buying experience as painless as it can be.

Beatrice Watson

23 de sep. de 2014

Yes, the newest service that I had completed was done well and everyone was very kind and helpful. The complimentary car wash, however was terrible. There was large, white water spots left all over the car as if it wasn't rinsed off or wiped down. I had to go home and rewash the vehicle because it was so severely spotted. But, the service was good.

Sally Lelievre

23 de sep. de 2014

2006 Ford Freestyle. Oil change. The staff was most helpful and very courteous and professional. I have always brought my car here for service as I bought car at this dealership and have been most happy. Sally LeLievre

Debbie Gonzales

23 de sep. de 2014

My husband and I wanted to trade in our Ford Edge and buy an F150. We have purchased several vehicles from Ford and this was one of the best experiences we have ever had. They all were very good however this was the best so far. The online Internet Sales Specialist Kevin Rodgers, emailed and called me to help answer any questions I might have. When we got to Ford for our appointment with Kevin he already had a Truck picked out for us and it was everything I asked for. We went on a test drive and drove it away that night. Kevin made the whole purchase very easy. The whole experience was Excellent. The Dealer even took care of cancelling our Sirius XM service on the EDGE. The whole staff at Salinas Valley Ford did an excellent job.

Brenda R.

22 de sep. de 2014

I took my Ford Focus into Salinas Valley Ford for it's regular scheduled service. Because it was a Sat. no appointment was need. The staff was friendly and helpful. I was in and out in a short time. They even washed my car. When I purchased my car from Salinas Valley Ford I received excellent service. My sales person Nick even delivered my car to me in my near by home town. I will recommend Salinas Valley Ford to family and friends.

Ginger Bassett

22 de sep. de 2014

I was given a ride home and then picked up when my car was ready - the driver was very pleasant. The service on my car was excellent and the staff was very friendly and efficient.

Susan Kerick

21 de sep. de 2014

My ford experience has always been excellent. I will forever remain a FORD loyal fan

Shayla Ruvalcaba

21 de sep. de 2014

Service was excellent! Charles helped us out and I couldn't have asked for better.

Don Lee

20 de sep. de 2014

The above rating is for you service dept. I can not say the same for your parts dept. I was told when the part was suppose to be there and it took them 3 times to get it there. I was pretty upset after the 3rd time of telling me to come back. Service dept. was ready to put it on right away when it was suppose to be there on the 2nd time it was suppose to be there. The only reason it took the service dept. 2 hours to put it on was because the were really busy. If the parts dept. were to do their job, I would have been a very happy camper. When I talked to the gentleman that promised me on the parts arrival he really gave me the impression he could care less about me having to come in multiable times.

Guadalupe R Armijo

19 de sep. de 2014

I was happy with the great service they did for me during a stressful time..I got my car as fast as I wanted to avoid paying for rental car..They also made my car look new again..Thank you

Meg Aliano

19 de sep. de 2014

Laurie was wonderful! Alejandro is always charming.

Robert Fauci

18 de sep. de 2014

Just came in for an oil change. The staff was fairly helpful in that they took the work order with limited available employees. It definitely took longer than it should, but was well worth the wait. I'll keep coming back.

Catherine Preston

17 de sep. de 2014

Lori in the service department is wonderful, professional, knows her stuff, personable, and makes everyone feel important. I bought my pickup there and didn't want to drive to Salinas just for a service but because of Lori I will continue to do so.....this last service I was there for 1 1/2 hours and because "there wasn't anyone available my pickup didn't get washed" Lori was going to do that too!! I said that wasn't necessary so no wash job. Otherwise all seems to be okay....thank you!!

Chris Calanche

15 de sep. de 2014

Showed up and Mr Ruben was busy but should common courtesy and addressed me and was very welcoming. Then when done full attention was done to attend to my needs of my new f150. He explained and answered all my question and very helpful. Great experience since I had just gone to paso Robles Ford where they were not so attentive to my needs. In all great job Salinas Ford. Great job and Ruben you represent the Salinas Ford family the Ford motor company with great services, "customer service! " Thank you

Anthony Healey

13 de sep. de 2014

The Sales approach and service were outstanding.Dr. Anthony J and Anne C HealeyPebble Beach, Ca 93953

Juan Baltierra

13 de sep. de 2014

SERVICE ADVISER IS ALWAYS CORDIAL AND HELPFUL, PROVIDES EXCELLENT INFORMETION FOR THE MAINTENANCE OF MY VEHICLE,AND SERVICE BY MECHANIC IS THE BEST

Juana Ruiz

11 de sep. de 2014

I got my 2006 Chrysler pacifica with salinas valley ford Lincoln they were great for being a first time buyer I was satisfied with there excellent customer service I even got to eat pizza there with them lol they don't play around they do their job and try to help you the best they can I would recommend them to everyone they are really really nice I wanna give a special thanks to Nick sales man and David Shepard they helped me out with everything I feel like family with them

Gonzalo Rodriguez

11 de sep. de 2014

Staff is friendly and happy with service done to car.Thank you

JEAF

10 de sep. de 2014

I purchased a 2014 Ford Edge. Felix & Charlie went out of their way to find an SEL model as that was what I wanted. (Only an SE was on the lot.) They had it brought in from Fresno.

Charles Lerable

10 de sep. de 2014

Oil change and multi point inspection. I was a "drop in" with no appointment. They took me in, said it would be about 1 1/2 hours and it was. Service people were courteous and prompt. I paid before the car was ready so I could leave quickly because I had a busy day. An uneventful service but efficient, decent price, and a good experience.

Mark Malone

10 de sep. de 2014

Charles perseverance putting the deal I needed together set Salinas Ford apart.

Jim Mckenzie

8 de sep. de 2014

Used Chevrolet Camaro. Excellent sales staff (Iris Sullivan), and finance dept. beat my credit union rate. Outstanding and professional service all the way around!!!

Rene Quezada

6 de sep. de 2014

The customer service provided was excellent. Everyone was very pleasant and went above and beyond to comply with our needs. Thank you very much.

Jennifer Schmidt

5 de sep. de 2014

Reuben is great! I have been using your service because of him. If he ever leaves I will discontinue service. He is great to work with and I trust him and his advice about my car. All of my cars are ford. I have 3 expeditions, an f350 dually truck , and a new flex. Reuben has kept my cars going for many years.

Valerie Jimenez Flores

4 de sep. de 2014

Ive always received a warm welcome and great customer service.

Guadalupe Zavala

4 de sep. de 2014

I came in for the first oil change for my new ford fusion. I had an appointment at 9am. Ruben helped me out in a timely manner. He was very personable and very helpful. I was really impressed with his customer service skills. I look forward to the continued relationship with Salinas Valley Ford!

Rachel Goularte

4 de sep. de 2014

When you make an appointment for an OIl change and Smog, it should not take 2 1/2 hours. The Service I recieved was otherwise Excellent!

James Scott

4 de sep. de 2014

I PURCHASED A LINCOLN MKX AND THE WHOLE PURCHASING EXPERIENCE WAS UNBELIEVABLE!!! CHARLIE THE INTERNET SALESMAN WAS A REFRESHING EXPERIENCE! HE WAS VERY KNOWLEDGEABLE OF THE CAR AND FROM TALKING TO OTHER DEALERSHIPS SALES PERSONNEL THIS WAS A BIG PLUS IN MY DECISION. YOUR PEOPLE DELIVERED THE CAR TO MY HOUSE A 187 MILES AWAY AND THOSE GENTLEMEN WERE ALSO EXCELLENT!! THANK YOU ALL!!!!

Mustang

4 de sep. de 2014

I am always happy with the service at the salinas branch. All the staff are friendly from the mechanics, to the secretaries, to the salesman. I keep coming back for the great prices on services and I love the fact that you guys offer wifi and shuttle services.

Ronald Jellison

3 de sep. de 2014

I walked in and met with my salesman Chris,who made me feel right at homr.This was a no hassle deal and I was very satisfied with the deal I received.

Yolanda Ocampo

2 de sep. de 2014

It was helpful to me to be able to take my Ford Focus on a weekend because I have a busy schedule. Even though they were busy, they were quick and kept me informed on my car's progress.

Donald Webster

2 de sep. de 2014

F 150The staff was excellent and very helpful. There was not high pressure sales and they listen to what I had to say and what I was looking for. Was a very pleasent experience.

William Mefford

2 de sep. de 2014

Very helpful staff. Initial contact was through the internet and I got internet pricing. Once I decided on purchasing and coming in, the car I was interested in had just sold. Charlie went out of his way to find a car at another dealer and had it delivered to Salinas. I love the car and the experience was the best car buying experience I have had.

Ron Poncy

2 de sep. de 2014

The absolute best car buying experience I've ever had. Purchased a 2014 F-150 XLT equipped just as I wanted. Price was great, service fantastic, and staff very knowledgable. I've already recommended Salinas Valley Ford to friends who are looking to buy a new truck.

Rebecca Hall

2 de sep. de 2014

You guys rock! I am always so happy when I come into your store.

Mark Mchaney

2 de sep. de 2014

Vehicle was done before promised time and I received a phone call that my vehicle was ready. Very friendly staff.

Engracio Gary Jr Silvestre

2 de sep. de 2014

I would have given a 5 excellent score but when my car was done they did not go over with me when to come back for next oil change or other services that should be done on my car . great waiting room

Fred Lombardi

2 de sep. de 2014

Always a pleasure to do business there! Lori was GREAT, got me scheduled, got me in the day of service and called when my truck was ready to be picked up!

Richard Bains

1 de sep. de 2014

Great service, even if it did cost more than expected (I had to purchase a new tire because the serviceman found and unexpected cut in my front tire).

Daniel Kociol

1 de sep. de 2014

Made an appointment to have my brakes done, and when I came to pick it up the employee told me they didn't have correct brakes in stock and had to give me a higher grade pads. Fast time and no extra charge for their mistake. Will come again

Constance Lord

1 de sep. de 2014

I don't like that there is no cashier. The service department has enough to do without taking care of payment as well. I have additional insurance coverage which covers a large portion of this bill. I called for the cashier department to give them the information. They call the insurance company, give/fax them the information, and the payment would have been sent in a couple of hours. I was not putting that burden on the service department. I can send in copies of the information, and I will be reimbursed. I have been a customer of Franich Ford in the 70s, and Salinas Valley Ford since the 80s. I buy the service. I am happy with the service, and how customers are treated in the service department. I am not happy with this new process. It seems to be more about the money than the customer.

Frank Osorio

31 de ago. de 2014

good service overall

Leslie Spang

31 de ago. de 2014

We bought a ford f150 4x4 and we had such a great experience through the whole process. What fantastic service! The no pressure approach and family oriented feeling made everything on a more personal level. Would definitely return for another car purchase if we would ever be in need of another vehicle. Thank you, Salinas Valley Ford!

Marilyn Hughes

31 de ago. de 2014

I love your dealership; My last car was not a Ford (it was a Chevy Malibu) - and I suffered by not having the customer service I get when I go to Salinas Valley Ford. I know when I hand over the keys to my 'baby' the team will take very good care of it and will have me back on the road sooner than later. My job demands me to have a reliable car and with Ford I know I have one. Thank you for making my life a little bit more stress free.

Kenneth Jacobsen

30 de ago. de 2014

Nick Ramero was our representative at Salinas Ford. He was extremely friendly, Definitely not a "pushy" cars salesman. He worked with me to meet my needs and get the vehicle that I wanted. Thank you to him, and the others who helped.If I needed another vehicle I would definitely use him again to purchase it!

Clarence Shephard

29 de ago. de 2014

Lori White, your Service Writer, was phenomenal! I had a cracked oil pan on my new Fusion, that was discovered during an oil change. Lori and the tech were very diligent in getting my car back to me in two business days.My only small complaint would be that the part was not in stock at your dealership, otherwise the repair would have been completed in one day.Overall, I will always do business with Salinas Valley Ford.

Jaimy Chavez

29 de ago. de 2014

I purchased a 2014 Ford Edge Limited AWD this week. I knew what I wanted and the salesperson, Javier was more than willing to show me what I had researched. I appreciated his honesty and knowledge regarding the Edge and other Ford SUVs. I also appreciated the finance department - George and David. They were wonderful people with a real passion for their jobs. I had purchased a new Ford Focus SE two years earlier with David and John Amor, which I enjoyed. Due to my great experience two years ago, I decided to return this time for my "dream car" and that is exactly what I got. The excellent service and wonderfully knowledgeable/professional staff is what made my car-buying experience exceptional. I told Javier that he went "above and beyond my expectations" to provide me with the best experience. I am completely and utterly satisfied with Javier, George and David. I have and will continue to recommend my family and friends to Salinas Valley Ford. Thank you. (:

Donald Gilbertson

28 de ago. de 2014

you need to have donuts in the breakroom

Jose L Ruvalcaba

28 de ago. de 2014

Ruben Reynoso was very helpful and professional, He did everything he could to make our problem with our car easy to take, he was honest and compassionated. This location is far away from home(we live in San Diego), but I would like to have this kind of service in my own town.

Jose Basaldua

28 de ago. de 2014

Staff was very helpful.

Daniel R

28 de ago. de 2014

brought car in to get seat warranty fixed, took 3 months for manufacture to send part. that was the only hang up, other than that everything was fine

Kevin Willoh

28 de ago. de 2014

The salesman, Kevin, was awesome. Finance was great as well. Thanks guys :)

Milagros Gomez

28 de ago. de 2014

I have a 2013 Explorer, I bought it a few months ago, there, and I'm very glad the sales associate informed me about the service plann. It was my first time taking it to get serviced and I loved it. It was easy to make the appointment, and the helpfulness of the attendant there was outstanding. She guided me through the process and ensured I was situated while I waited. She kept me informed. She immediately informed me when my car was ready. Thank you for the wonderful experience, I'm glad I have my Ford!

Adriana Lopez

27 de ago. de 2014

I bought an 2009 Infiniti fx35 white, the service was great, i meet really nice people. Everything was great. I'm really happy with my purchased. We probably come back next year.

Dell Hinson

27 de ago. de 2014

The lady in the quick lane was wonderful. I first talked to one of the men and they were not helpful at all. The gentleman in the parts dept was great also. Thank the lady in the quick lane, I forgot her name. I think it was Cindy .

Alex Knerr

26 de ago. de 2014

Reuben has always been very professional and kind for the many years I and my family have come to him for service on our vehicles. The quality work by Reuben and the rest of the staff has always made visits to Salinas Valley Ford enjoyable and easy.

Shannan Pozzi

26 de ago. de 2014

I purchased a 2006 Dodge 3500 dually. The first salesman I met was pushy, rude and to honest I was not going to return to your lot. I really liked the truck and felt I could maybe deal with a different sales person. I then met Iris she was WONDERFUL great sales experience with her. I had then for some reason I am guessing because first guy showed me the truck originally I was also dealing with him again. While walking to my car to get the registration he argued with me about mileage of my trade in then grabbed the key from my hand got in my car closed the door while I was talking and started pushing buttons all over not knowing what he was doing! I was about ready to walk from the whole deal and never come back!!! That guy needs a class on customer service and how to deal with people wonder if he treats men the same way? I sure hope he didn't get commission he did not sell me this truck Iris did! Much more to this story also. David in finance is awesome!

Robert Cromeenes

26 de ago. de 2014

Super fast and very helpful.. Thank you

Leticia Lopez

25 de ago. de 2014

Infusion. The service was excellent no pressure from the sale rep. in selling the vehicle. Staff offered different option.

Gerardo Moreno

23 de ago. de 2014

friendly and helpfull

Patricia Butcher

22 de ago. de 2014

I can always trust Ruben who has been my service advisor since 2003 it is because of him that I continue to purchase ford products as recently as last year I purchased a Ford Fusion for my Daughter. Can't get any better than Ruben to make me feel great about my Mariners safety and performance. Thank you Salinas Valley Ford!

Ashleigh Pedrozo

22 de ago. de 2014

Ruben Reynoso was real professional he explain all the details of the repair for my vehicle Thaks for washing my car.

Theodis Windham

22 de ago. de 2014

I have a Lincoln MKS. The service way great. The staff was extremely helpful.

Deena Corbett-wolf

22 de ago. de 2014

Vehicle took about 30 mins more than expected, but we had an enjoyable time in the showroom. Our service advisor was really nice.

Mike Furutani

21 de ago. de 2014

Service was excellent as always - Reuben is the BEST service adviser at the dealership - his experience, knowledge and customer service skills are second to none. I personally witnessed Reuben taking care of a very difficult customer with courtesy, professionalism and efficiency. (I could not have been as patient as Reuben).I do believe that Reuben could use more help - he was the only employee in the Service department helping customers when I dropped off my car early in the morning and the only employee in the Service Department helping customers when I came in to pick up my car during lunchtime. Whoever Reuben's manager is, needs to pay attention to what's going on - the Service Manager was nowhere to be seen, even in his own office.Also, the fact that the departments have to take care of their own cash register is ridiculous and totally inefficient - it took me 30 minutes to pay my bill (while Reuben was taking care of that difficult customer, with no one else in the Service Department) when before, with a Cashier Department, it would have taken me 5 minutes - if this issue is not addressed, I may take my business elsewhere.

Eddie Vera

19 de ago. de 2014

Just hoping it can be faster .. 1 hour 15 minutes is to much..

DKing

18 de jul. de 2014

Overall my experience buying my new 2014 F150 was good. I got a fair price on truck even though they couldn't get the color I wanted. I settled for my second color but had extra insentives thrown into the deal that included a back up sensor and tented window. The staff were really nice and I would recommend going there and talking to Javier and Charlie, those guys are good. I was doing a lot of shopping around and what I got for a new truck I would have spend 10K or more with a used or new truck else where. Check them out.

imartin

15 de may. de 2014

I bought a 2006 Ford Fusion SEL (pre-owned, certified) from Salinas Valley Ford in 2008. The purchase was hassle free and I loved driving the car. It handled beautifully and I had no problems with it for the 6 years that I owned it. I also enjoyed having the car serviced at Salinas Valley Ford. I was treated with courtesy and respect. My car was well maintained and the service dept. worked with me if I couldnt afford to pay for the full-recommended tune up, doing what was absolutely necessary until I could catch up.Today I picked up my 2014 c-Max Hybrid and I couldnt be happier! Ford took my Fusion in trade for a fair price. Again, the Ford staff did their very best to get me the car I wanted and to make the transaction hassle free.I look forward to having my car serviced at Ford in the future and interacting with the friendly staff. Salinas Valley Ford is a female friendly dealership. No pressure, no hassles. I can highly recommend this dealership and their staff! Thank you, Charlie A. and co-workersI. MartinSalinas Resident

Marco

4 de abr. de 2014

All staff were very friendly and I was happy to see that the salesmen were not pushy. I had not been in the market for a new vehicle for a long time so I was very nervous. But, the staff made me feel at ease throughout the whole process.

Patricia

2 de abr. de 2014

I was happy that I was charged a deductible of $100. to repair a reoccurring problem that kept happening while my Ranger was under warranty. This repair would have cost $330. if it had not been a preexisting condition as my truck is now out of warranty.

Mrmiked

2 de abr. de 2014

Friendly helpful staff willing to work with me. The salespreson took time to show me the entire truck inventory

Marchel

2 de abr. de 2014

Friendly, helpful personnel; Danny, Kevin, and Dave were knowledgeable and patient in answering our many questions with no pressure to buy.

Skramz

30 de mar. de 2014

My husband and I visited Salinas Valley Ford about a year ago looking for a used F150. We were lucky to have met sales rep Rafael Leduc. Mr. Leduc impressed both of us with his honest, positive & helpful attitude. Mr. Leduc made the entire purchase process go so smoothly & stress free. When it was over, we felt like we had a true friend at Salinas Valley Ford. We were so happy with Mr. Leduc's assistance, that we arranged for my 73 year old father in-law to come to Salinas Valley Ford, all the way from San Carlos this past week to deal with Mr. Leduc & Salinas Valley Ford. Mr. Leduc did not fail to impress us once again. Please understand that this was the first time in 24 years that my father-inlaw had set foot on a car dealership lot, and he was a bit nervous. Mr. Leduc walked him through the process & helped him locate two prospective new vehicles to choose from. We also received outstanding help from Danny Sanchez, when Mr. Leduc was unavailable. Danny Sanchez presented himself in a very professional manner and was very pleasant to deal with. Mr. Sanchez was extremely knowledgeable & helped my father in-law complete the purchase process without a single problem. Thank you to Rafael Leduc & thank to Danny Sanchez for outstanding service. My Husband, My Father In-Law & myself, strongly recommend Salinas Valley Ford if your considering making an automobile purchase. Ask for Rafael & Danny when you get there.

Iliana

26 de mar. de 2014

What I liked the best is that the financing manager was a extremely nice,helpful and has a great sense of humor!Mr. Shepherd.

Gaby

26 de mar. de 2014

Nick provided no pressure, no hassle great customer service. My husband was impressed as well so he bought a car that same day too!

Mr. J

24 de mar. de 2014

we were well taken care of. so we had to come back for another car! another great experience. this time with Felix. two Fiestas. third time, Mustang maybe? TRUST SVF!

Wendy

20 de mar. de 2014

I did not feel any pressure to buy my car. Shaylene listened what I wanted and did not put any pressure on me to purchase a car. she took the time to show me what I thought I wanted and listen to what I was saying to, understand what I really wanted was not what I was saying. Shaylene took the time to look thought all of the stock to see if what I want was there. She also took the time to help me with cleaning out my old car.

Jeannie

18 de mar. de 2014

Anthony was friendly and listen to the type of service need for my vehicle. He followed up with a call as the what was need to repair my vehicle. He has excellent customer service skills.

Fred

14 de mar. de 2014

My Service Advisor (Anthony Andresen) was excellent, got me in fast, gave me a time to return to pick up my vehicle, told me what would be done and covered everything I needed! Job Well Done......

Tito

13 de mar. de 2014

The patience of your salesman Mr. Charlie Angrisani. This sale started in Oct of 2013 when I stopped briefly at the dealership and talked to Mr. Angrisani for about 10 min. Upon my departure I asked him not to contact me and that I would call him. He respected that request and I contact with him in Dec. and made our purchase in Feb. 2014.

Diane

27 de feb. de 2014

The gentleman at the service desk was courteous and efficient and kept me up to date on my vehicle's progress. The work was done in a timely manner. The facility was clean and well lighted and the coffee was even good. Thank you.

Ruby

26 de feb. de 2014

The personable approach: down to earth, relateable salesmen, who truly seemed interested in our electric vehicle mindset. Charlie and Paul both worked together to meet our needs. Went w/ the idea of leaving w/ Focus electric...left w/ electric/hybrid Fusion, which we LOVE!

Ken

26 de feb. de 2014

Service rep. was great. Very helpful in meeting my needs.I wish I could remember his name, he was the short guy. Love that the car is washed.

Weslie

21 de feb. de 2014

People were extremely friendly and accommodating. I will strongly recommend anyone to Salinas Valley Ford for future service and auto care.

Bill

21 de feb. de 2014

I live in Berkeley so I typically wait while work is being done on my truck. Ruben and the staff at Salinas Valley have always done a great job of getting any work needed on my truck done quickly to get me on my way. I also respect the professional competence of the Service Department and have confidence in their work. It is worth the drive to Salinas to get peace of mind that my truck is reliable and safe to drive.

Esperanza

20 de feb. de 2014

Charlie Angrisani was terrific. He picked me up in the eastbay, showed me the car, worked me a deal I could live with, then we sealed the deal. He is a good salesman, professional, considerate and intuitive. He cares about the client, that is very apparent.

Richard

15 de feb. de 2014

Internet communication started the process of my purchase. Nick was very helpful online, on the phone and in person. Financing the purchase with George was an excellent experience. At no time did I feel rushed into a purchase.

Francisco

14 de feb. de 2014

Everyone is friendly and try his best to ease the purchasing process. We felt confortable since the very first moment we stepped in. Great prices and excellent customer service.

Iuliano

11 de feb. de 2014

Service Advisor Anthony is my go to person when I need service. He is very professional and helpful. It is a pleasure working with everyone in the Service and Parts depts. I will continue to bring my 2012 Ford Flex to SVF for all my service and parts needs.

Nicholas

9 de feb. de 2014

not everything was done, which is a disappointment, i have made too many trips there since buying a new car in November.

Michael

8 de feb. de 2014

There was no pressure from the Sales Staff, just friendly help and information about the car. There were financial incentives to reduce the cost and I ended up with a great car at a great deal.

Peggy

30 de ene. de 2014

Ruben is so professional and very very helpful. He goes that extra mile to make you feel you are important. Even goes to get your vehicle when finished if it has not been brought up right away. Great job.

Maricela A Guzman

29 de ene. de 2014

I've been going to Ruben Reynoso At Salinas Valley Ford Lincoln for the past 2 years, the one time I decided I would go to a different dealership that was closer to my work I absolutely regretted it and came running back to Ruben at my next service. Their waiting lobby is open and comfortable, they have free WIFI and offer some drinks. Ruben keeps me informed on everything that's going on with my car - he understands my financial situation. I've had only the best experiences here, everyone is welcoming and friendly. It's the best best car service I've ever received.

Barbara

25 de ene. de 2014

SV Ford met my needs. The overall experience was to accommodate me, without pressure, to put me in a great car. This is my second vehicle from SV Ford, and I don't believe I will ever purchase a car anywhere else. No one from sales to financing to maintenance personnel can surpass the folks at Salinas Valley Ford. Thanks!

John

24 de ene. de 2014

Ruben Reynozo is an outstanding service advisor. He is honest (if he forgets something he admits it). On my last visit he stayed late so I could pick up my car after hours.He is a valuable employee who keeps me coming back.

nina1390

22 de ene. de 2014

Excellent customer service. Shaylene took the time to know me which made my first car experience very comfortable. She is very nice. I highly recommend her.

George

22 de ene. de 2014

Everyone was very friendly and helpful. I had not found what I needed the first visit, but because no one tried to sell me something I wasn't completely satisfied with I was able to return with great expectations. Charlie helped me both times and seemed to understand my needs and what I expected not only in the vehicle options, but in the pricing structure and was relentless in coming up with a perfect fit without trying to sell me something I did not want. I had always felt that he was looking out for my concerns as an adviser rather than a salesman and that got him the sale where other competitor dealerships and salesmen had failed. I walked away feeling good and excited about my purchase rather than concerned about what I had paid or the vehicle I had picked. Charlie made that happen. George in finance also took the time to explain my options, but he also took the time to understand my needs which also made for a pleasant experience. Frankly, a process I had completely dreaded turned into a exciting pleasant occasion which I thought was unique. If the followup from the service department is half as effective as the sales process, you folks have really succeeded in changing the way cars are sold. Thanks

Javier

22 de ene. de 2014

The one on one attention. Shayleen was very courteous and attentive to our needs. She followed up and was prompt in returning or phone calls and questions. She answered all of our questions throughout the write process.

Jeffrey

22 de ene. de 2014

The whole experience of turning in the leased 2012 Fusion & signing the new lease for a 2014 Fusion was easy & stress free. My wife and I really appreciated how friendly the staff treated us. We look foward to many years of doing business.

Cory

9 de ene. de 2014

The Service Dept. is awesome. The problem with that is that i have been to them to many times fixing things on my vehichle which is less than 4 years old. I also had to replace my gas cap plate twice and i feel this should be a recall part.

Sandra

6 de ene. de 2014

Dina in services was very helpful and was prepared with my documentation to quickly get my car in and promptly called me when it was done. Thank you Dina!

Robert

3 de ene. de 2014

i have to admit that was one of the smoothest"experience's" i have encountered,I have walked out on many "deals" simply for the fact of unprofessional and avidity..not so here,NICK our salesman was every bit the gentleman and professional,good job, good deal!!!

Ann

3 de ene. de 2014

The salesman was helpful about showing the different features of the various Fords. He said that he would help me with how various features worked if I came back today.

Beth

31 de dic. de 2013

The less than totally excellent rating is NOT because of the service advisor. Victor was very helpful, especially with my concern (see below). Even though it was their lunch time, Jess got the new tire ready and on my truck quickly.

James

30 de dic. de 2013

Charlie Angrisani is an outstanding Salesman. In a field where pricing is negotiated, he gives you a sense of honesty and integrity. For me, that means everything. One of the best salesmen I've ever come across. Keep him longterm and I'll be back.

Andrew

24 de dic. de 2013

The sales advisers Jerry and Charlie are very helpful. Especially Charlie, he is also a Star Trek fan like myself. I hope he likes the Star Trek water bottle I gave him for Christmas. And George at the Finance from Peru explain everything clearly. Oh, and the other salesman sit on the right next to Jerry, thanks CB. I learn something new about the United States Navy!

lrbiddle1

20 de dic. de 2013

Charli Angrisani was unbelievable to deal with. I have bought many new cars and trucks in my day from many different dealers across the state and I can honestly say that charlie and Salinas ford went up up and beyond what I was expecting. I went in knowing what I wanted in my new F350 and Charlie spent the time to locate my truck with the options I wanted at the same price. I am very busy as many of us are and Charlie took a lot of the pressure of buying a new truckl off my plate. He communication with me the entire process was a excellant!! I have already told many of my friends that live in the bay area before they buy to go see Charlie first. My son is looking at buying a new truck next year and Charlie will be the first one he sees.Thank you Charlie for making this so easy for me..Larry

James

20 de dic. de 2013

I worked with Duane and Charlie and both were extremely helpful through the whole process and kept me up to date on sale offers and inventory available to me. extremely helpful

Annette

17 de dic. de 2013

Rafael "Duke" was the most wonderful, non-pushy, sales associate I've ever worked with buying vehicles. We've bought two cars from him in the past 3 months and both times we've enjoyed his company as well as his knowledge, honesty and expertise. Ask for Rafael and you will get a fair deal every time!

Terri

11 de dic. de 2013

Service writer Ruben Reynozo remembers me from visit to visit, is flexible about appointments when timing is hard for me, tries to go the extra mile to help me & the other service customers.

Courtney

10 de dic. de 2013

We have always dealt with Salinas Valley Ford, and have bought and had our cars serviced there. I'm sure all of your service people are knowledgeable, however Reuben is the one I trust, he has been my "go to" person since we have been dealing with your firm. Please know he is an asset to your business.

Carol

5 de dic. de 2013

Would like to thank Dina, in the service department at Salinas Valley Ford, Salinas, CA, for her excellent customer service during my last visit, November 29th, 2013. When a tire that had been ordered was not delivered at the time promised, she was kind enough to send a driver to the warehouse to pick it up, and promptly called me when it arrived so that I could bring my car back in and have the tire changed so that I could go on a planned trip out of town. She was very professional and understanding. I feel she should be commended for her excellent work.

D. Folsom

4 de dic. de 2013

I always feel like family when I take my car in for service.

Smitty

4 de dic. de 2013

Ruben had me in and out within the hour he quoted me. I am very pleased with my visit there. I will use Salinas Valley Ford for future service on my F150.

ron70

2 de dic. de 2013

My name is ron simmons my experience. With salinas valley ford was the best experience. I have ever had charlie angrisani was buy far the best sale preson i have ever done business. With if some body wants to purchase. A new or used car talk to charlie angrisani my experience. Was the best they now have my business. For ever thank you very much i couldnt be happier

August19

2 de dic. de 2013

Kevin Rodgers is a great salesman. He knows his product and is willing to go the extra mile to satisfy his customer. He made purchasing a truck an easy and pleasant experience. I will recommend Kevin and Salinas Valley Ford to anyone looking to buy a vehicle.

Mr. J.

27 de nov. de 2013

went there this weekend. looking for a small, high MPG commuter. Kevin came out to help. he is very helpful and knowledgeable. but also easygoing and friendly unlike many sales people you may meet elsewhere. SVF, the place to go!

dbdorr

26 de nov. de 2013

Charlie, David, and Chance were great from the initial test drive to the final deal. I love my new Escape and will definitely be stopping in for oil changes and service for both my new Escape and new Fiesta!

kwaddy

1 de nov. de 2013

I was contacted by Shaylene because of an internet query I made. She called me and was very friendly. She was also persistent in a non-threatening way. She worked with my schedule and made the choice to further my relationship very easy. When I went in she was personable and knowledgable. Charlie was very friendly and helpful. They were both aggressive in a very easy going way. They made it very easy to purchase from them. Then David was VERY friendly and made the paperwork process fun. I highly recommend the staff at this dealership.

MigMac711

28 de oct. de 2013

I went on my first visit to Salinas Valley Ford Lincoln and I was very satisfied they made it possible for me to get a car from them. My intention was getting a used car but the offer was so good I ended up getting a new one. They are attentive without being pushy, and really looked for ways to make it possible in terms of the value of the vehicle I was getting as well as the value of the trade-in (which took some negotiating both ways). They are patient and answered every question I had. If it happens I will get another car in the future, it will be the first place I will go to if it happens to be they carry the make and model I may be looking for.

Rosette Roberts

16 de oct. de 2013

Charlie Angrasani was awesome in personality and in giving me a great deal, also in introducing me to the Salesman Duane Disalvo. They were both very professional. I knew exactly what I was looking for in my sixth and last Ford Truck. The Exact Truck I was looking for was the first truck I fell in Love with. Salinas Valley Ford has a wide variety of Truck selection. The entire showroom atmosphere was welcoming and all the Salespeople were very nice. It wasn't like the regular salesman swarming you like sharks. I have experienced that many times on a lot. It was a very pleasant and a memorable experience. Everybody aimed to please and everything was done quickly. I would definitely refer Salinas Valley Ford as the Best Purchase for a Vehicle. Jorge in the Finance Department was also awesome in helping me to purchase the Extended Warranties that will make the care and the maintenance of my 2014 Lariat Super Duty 4X4 Trouble Free. I love my Dream Truck~ Thanks Rosette Roberts

Doc for your kid

11 de oct. de 2013

I was in and out quickly but with enough time to make a decision. The salesman and finance manager stuck to their word which I appreciate. They offered extras but without high pressure tactics. Overall a great experience and a great deal!

Luzmariaberber

18 de sep. de 2013

Had a great experience, my sales man Jerry Morales was very friendly, honest & out-going. Left very satisfy & very please with my purchase. I highly recommend this dealership. Everyone is very friendly.

mighty4ever

24 de jul. de 2013

I have owned 6 Ford mustangs, 3 of them purchased from Salinas Valley Ford, plus a couple of used vehicles. I have gone to this local dealership for years, most of the employees have become my friends. I get all my service and parts here, also. I like the feeling of walking in and it is almost like I work there! From the owner on down everyone is very helpful and friendly, My sales rep, Rafael Leduc was in the Army with me, he worked very good deals on my last 2 mustangs, the final one being my dream Roush Mustang. Even the times when a deal could not be made, no pressure was put on me. From Rafael in sales, Junior, Kenny, Jose and Dan in parts, To my friend Rueben and Dina in service, the Quick Lube techs and Master Tech Bill, they all are super people!!!!

Alcibiades

9 de jul. de 2013

They had the cars I wanted to try with the engines I was looking for (Focus & Fusion); once we decided on a model there was no attempt to upsell or add a bunch of stuff. I'd have been okay with the Focus, to be honest, but my wife wanted the Fusion. The body color/interior color was not what we wanted and they did not have another with that engine on the lot, so they found us an identically equipped car in a color that worked at another dealership, gave us a demo Fusion to drive home in, and had the one we wanted trucked in and ready for us the next afternoon, which I thought was above and beyond (considering it was a Sunday).

Cecinena

5 de jul. de 2013

Very professional, friendly and helpful. The staff work with you to ensure you are satisfactief and your needs have been met. It was an overall wonderful experience.

Neil Cannon

30 de ene. de 2011

My wife and I went to this dealership, last month, looking to buy a 2010 Ford Fusion Hybrid, while they were offering end of the year rebates. They did not have the one we were looking for in stock, but immediately arranged to have the model we wanted delivered from another dealership in California. This is our first new car purchase ever, and we had a very good experience. Friendly help that was not pushy from Ed, and good follow up support from Jose to answer some questions we had and sign us up for their "new car 101" class, are two key reasons why we've had a great experience with this dealership and with the purchase of our new car.

sandomdc

30 de jul. de 2010

Friendly, but obviously fake, not very knowledgeable, a little condescending, would not offer limited warranty on a used car, which so many other dealerships are willing to do these days. Price was ok, but the dealership could work on their willingness to throw in a few options, like a 12 mos limited warranty to seal the deal.

tamalinka

6 de nov. de 2009

BUYER BEWARE! Do NOT buy a used are here!!! The sales staff and sales manager are super nice. HOWEVER they sold us a car that did not have a clear title. . .6 months later I still do not have registration in my name- I have been issued temporaries but of course the cops don't see this so it is a hassle to drive the car and get pulled over for expired registration. They wont answer the phone calls of my lender and when I finally said that is it I want to take the car back because I am not going to keep paying payments and insurance on a car that they cannot get the title to (some glitch with paperwork from a previous dealer they keep telling me.) the General Manager told me not to worry he would make it right and do the right thing but when I brought the car back all they did was offer me another temporary. Now I have had to retain a lawyer. The bank cannot even take the car back because THEY aren't on the title. Its just ridiculous. I cannot tell you the hassles I have gone through with this- like their DMV person telling me essentially too bad they have done all they can do. In fact that is the party line there- "we are working on it". 6 MONTHS and no title!!! Do not trust these guys they sold a car they had no right to sell.

MAXWELL

11 de dic. de 2003

VERY NICE DEALERSHIP. COMPLETELY SATISFIED.