Elizabeth Juarez

1 de nov. de 2016

Check my car to San Marcos Dodge to have the keys reprogrammed on a 2007aspen should have been a very simple fix. Made 2 trips to be told it was going to be an extremely expensive fix that there was no ability to program additional keys that they were only five allowable on my Aspen's computer system. Dealership tried to tell me it was going to be well over $1,000 to replace a hub and have two new keys made for my car due to this problem which was another lie polka dots for the dealership again they care very little for their customers time they don't even care to be honest.

Carguy99

14 de oct. de 2016

Went in to the dealership with pre approval over 30k dealership didn't try to negotiate with car I wanted. Made me run my application through them, got approved for vehicle. price of vehicle was then changed from internet price. Talked to finance manager reason being he said was that the INTERNET PRICES were subject to only cash buyers and if it would be financed would go off of msrp.Salesman was awesome, everyone else was shady and didn't show any customer value. Was willing to let me walk because I wouldn't take their 38k loan and they wouldn't work with me to get total price to 35k when I told them my budget was 30k. You can meet them more than halfway but don't expect the same in return.

Trouthunter

7 de oct. de 2016

My Jeep was on the lot for 1.5 days with no contact from San Marcos Jeep. I had to call them. They said "we're busy". Do I care? No. Ultimately, the car was with the dealer for 2 days. Every time I called, I was transferred around at least three times. It's like they only have four employees in the whole dealership. It went with the dealer because of positive experiences with other Jeep dealers. This was very disappointing and I still don;t know if the car is fixed correctly or not. So, if you have the time to be without your care for a couple days and enjoy very poor customer with a foundation of excuses then San Marcos Jeep, Dodge, etc is for you.

Jenni

26 de sep. de 2016

I've used the service department for 6.5 years for a vehicle purchased at another dealer. The oil service agreement is great. $100 for 4 oil changes and I'm not out another penny for oil change. I decided to purchase another vehicle and Henry too great care of me. He bent went out of his way to help and find what I was looking for. He had me pre-approved in advance so when I got to the dealership all I had to do was find a vehicle. After the sale, he spent hours with me making some adjustments to the vehicle, pairing phone, etc. if you're looking for a vehicle new or used, call Henry. He is very knowledgeable and if he doesn't know the answer he won't stop until he finds one. I definitely recommend SMCJD for service and sales.

Aperez8199

10 de ago. de 2016

I drop off my vehicle to get it service for my extended warranty. The service guy( Randall) was slow or don't care about the customer.He was give me the running around on my extended warranty which include Rent-A-Car. And he said he does not have any rent a car in the dealership available. My vehicle dealer a week and work has not been done to the vehicle. I recommend not to bring your vehicle to be serviced in this dealership.

Ljw357

21 de jul. de 2016

This dealership is by far the worst from the bottom to the top!!! The rudest, most unknowledgeable salespeople & ridiculous experience EVER. Could not pay me to buy a vehicle here & wouldn't recommend them to my worst enemy!!!

What the heck!!

7 de nov. de 2015

What the heck!!! I was there for a recall on my Chrysler 200, and decided to get an oil change. The service rep. Matthew, said it was going to be $42.00 and I said yes, expecting it to come out to be like $50.00 dollars with tax and disposal fee. But a $42.00 dollar oil change came out to a $77.00 dollar charge. When, I went to pick up my vehicle the cashier could not answer my questions. Had to go back the next day the service center and ask if there were charging for labor the lady Terry, said yes. The service personal have been working there for serval years they should have known how much it would of been in total. I will never go have a oil change there...

Dodge Ram Bob

17 de sep. de 2015

John was the man to go to. He made me feel at home when others didn't even say hello.. John alone is the only real reason why I recommend this dealership, other than a couple of other people.. that were nice. He had me comfortable through the whole process. Thanks again John, you've been great.

PegVotruba

3 de ago. de 2015

Nobody at the dealership seems to know anything about sales, customer service, follow up, etc. I've never been so unhappy after dealing with a dealership, and we've purchased quite a few vehicles in the last 7 years (from other dealerships). The sales staff doesn't have a clue about inventory, the process, the customer. Finance doesn't know how to properly write up a sales transaction with appropriate tax, however, that was in our favor; and they also have poor follow up skills, actually, they have none. We've been waiting for Gap refund for over a month and was contacted today saying we need to go to the dealership that we purchased the trade in at!!!! We just get one excuse after the other! Never....again. Horrible experience!!!!

jjsilvestri1

21 de nov. de 2014

Michael was our salesman and was awesome! He always kept us updated and was on top of everything. One of the managers was rude to my girlfriend, but oh well Michael is highly recommended in my book. Thanks again Michael JA