JT

8 de dic. de 2015

Best service dept. Friendly efficient, trustworthy and transparent. Only place I trust for my truck.

Patricia

8 de dic. de 2015

Love Marvin! He was super helpful and the service dept/dealership was clean and affordable. Helped me get my car serviced and checked in no time.

Chele

8 de dic. de 2015

Love this dealership and their service. Highly recommend. Will be back.

Sienna

8 de dic. de 2015

Danny was awesome. Great service team and quick! Gave me an awesome special.

KyleO12

7 de oct. de 2015

Over priced,will suggest premature unnecessary repairs. Also had a 3 pm appointment for smog check and Daniel acted like it was a huge inconvenience.

roman1963

17 de ago. de 2015

Santa Monica Ford (SMF) is owned and operated by a guy named Ron Davis.Personal experience: Our 6-month old Ford Fiesta SFE, which we had leased from a different dealer had to be towed to SMF because the engine was overheating. The issue was diagnosed as a defective part. We were told it would take 3-business days to get the part in. The part came in a day earlier than estimated and we were informed the car was ready. When I went in to pick up the car, I informed Mario Rea, the service rep that distance driven showing on the car was in kilometers and not miles - this had caused problems with my previous car when I had to trade it in. In indicating this, I apparently crossed a line with Mario, which I shouldn't have. Realizing Mario was happy to go to the car and get the distance in miles, I offered to go for him. I was told that I should and I did. When I returned, I was made to sit and wait like a child in the principal's office, until Mario decided that he had to finally deal with me since no one else was available. After the change was made, I went over to the cashier to check out. I asked if I could speak to the Services Manager. I was told the Jenna, the cashier that he had left for the day - later it turned out to be incorrect. She asked me why I need to speak to the service manager and if she could help me since she was also the "Customer Relationship Manager". I started explain my frustration with Mario and how he had treated me poorly. As I was speaking to Jenna, Mario started screaming at me across the room and walked over to the area I was standing in a threatening manner. As I told him to back off and that I wasn't speaking to him, he told Jenna to "call the police". So Jenna picked up the phone and started dialing - I assumed the police. Within minutes the Service Manager who had "gone home" came over to the services department. As the manager walked in, Mario said, "xxxx with this. I'm getting the xxxx out of here". At this point, I simply asked for the Service Manager's business card and left. The next morning, I went back to the dealership and asked to see the General Manager. Well, lets just say, my experience with the GM/Owner, Ron Davis made Mario Rea look like a gentleman and a scholar.If you have any option other than Santa Monica Ford - my advice is to TAKE IT. Ford Motor Co should not associate itself with these clowns.Accuracy of my experience & comments: Don't take my word for it. Check out the other reviews here and on Yelp.

skywalker

14 de jul. de 2015

I worked with Victor Ramirez and bought a Ford SUV. He was the only salesperson in Southern CA (I went to several) who knew about his product, but who also went the extra mile to research and find exactly what I was looking for. He always returned my emails, even when I bothered him on his days off, and made the final purchase go very smoothly. I am just so glad he put in that extra effort and I got the very hard to find car I wanted.

tileman

27 de nov. de 2014

Contacted Santa Monica Ford and Terry has been very helpful. Just hope this vehicle doesn't sell so I can buy it. However, I have to get rid of my current vehicle first and this is not such a good time to try to sell a truck!

Elizabeth Moreno

3 de nov. de 2014

Victor Ramirez was quick to respond to my internet inquire and he helped me out every step of the way to purchase my dream car! Excellent customer service. Friendly, professional and over-all great experience.

Anthony Elizondo

2 de nov. de 2014

If you're looking for the best possible new car or truck experience, then look no further! Santa Monica Ford is the best experience in southern California. I was in the market for a new Ford F-150. Lyndon and Thomas, made it happen! These two gentlemen are experts in making certain that the customer always has the highest priority. They both not only found the truck I wanted, but in color I wanted with all the "extra's" I needed. They searched throughout the greater Los Angeles area to ensure that I was able to get the vehicle I wanted at a price that was amazing! I have purchased several new vehicles throughout my life, and this purchase was the best experience I've ever had! Many thanks to the team at Ford in Santa Monica. What a great way to start my ownership of my new F-150! You guys are the best! You've earned my endorsement and I will refer everyone in know that's in the market for a new vehicle!

Mary

30 de oct. de 2014

Purchasing the right car is very important and I was at the right dealership with the right sales person, so thanks Victor Ramirez. I drove away knowing that I made the right decision and am extremely happy. You were knowledgeable and professional and did a fantastic job assisting me with my purchase. Thank You!

Cheryl Hernandez

30 de oct. de 2014

I had a wonderful experience with the purchase of my new car at Santa Monica Ford. Especially my sales rep Victor Ramirez, he was very pleasant, very patient, very professional and very knowledgeable. He worked with me on getting me the deal I wanted. If anyone wants to purchase a Ford I definitely recommend calling Victor Ramirez.

Michelle G

29 de oct. de 2014

I was referred by a friend to see Victor Ramirez for an awesome experience and a great deal. At first I wasn't sure which vehicle would be best for me. After walking the lot and being shown vehicle that would meet my needs I finally found my car. Victor was very patient and took the time to show me the different features of my vehicle and even check on me to see if I still loved my car. Thank you Victor for all of your help and making my experience a good one.

Russ from oxnard

26 de oct. de 2014

Honesty. Integrity. Great customer service ask for mr. E

Tanya K.

24 de oct. de 2014

I made a deal with the internet manager. Mr. Eleanya. He was very articulate. the whole experience was good.

Duke Harper

24 de oct. de 2014

Well, I just want everyone to know that this people mean business. The internet sales manager Mr. Eleanya worked hard to earn my business and he didn't disappoint me. I just have to recommend him.

Myles Pitts

24 de oct. de 2014

People should do more business this way. Mr Eleanya is the best at what he does. My car, 2014 Mustang... was set and ready before I even visited the dealership for the first time. Am super glad I found this. You should win an award man!

kenneth Perry

23 de oct. de 2014

I searched so many dealerships for the particular car I wanted to no avail. Am glad I ran into Mr. Eleanya who got the exact car for me and a great price too. My experience at the dealership was very professional and on point.

Marie

23 de oct. de 2014

I recently got a Fusion Energi from Santa Monica Ford and its was a great experience. Victor (Internet Sales Manager) was great in helping us out with getting the car we wanted and made himself available for any questions we had. He was very informative in answering our questions, about the purchase and got us what we wanted at a great price. Go see Victor at Santa Monica Ford!

Shirley W.

22 de oct. de 2014

My family has leased a car for the second time in just 3 months! This is how much we trust and appreciate the service given to us by Santa Monica Ford. Mr. E (Eleanya) gave us outstanding customer service each time we shopped for a car. Shopping for a car is not one of my most favorite things so I trusted Mr. E to find a car that he thought I would be happy with and he hit it out of park! I am so pleased with my new 2014 Ford Escape. The process was actually a pleasant one, even the financing part. Their Finance Manager Linden made the purchase process easy. He is such a professional! I will not hesitate to refer family and friends to Santa Monica Ford.

T. Tai

17 de oct. de 2014

I am not going bore you with a long drawn out review. All I have to say is Victor at Santa Monica Ford is the greatest!!! Got me what I wanted, with the best price....

Phil

16 de oct. de 2014

After visiting several dealerships and trying to decide on a vehicle....I purchased a vehicle from Santa Monica Ford and my salesman was Victor Ramirez. His professionalism and knowledge helped when deciding on a new vehicle. I drove away knowing that I got a great deal. Thank you Santa Monica Ford and most importantly, Victor Ramirez! If anyone is looking to purchased a vehicle start with Santa Monica Ford and ask for Victor Ramirez.

Oyere Chuku

16 de oct. de 2014

I bought a Ford Fiesta from this dealership because my friend recommended it. I was impressed with the ease with which the whole deal was made. The internet sales person by name Mr. E was very helpful. unlike so many other dealers, my deal was concluded in the shortest possible time which I value so much. I think that the whole team at santa monica is doing a great job and I will recommend them anytime.

Stephanie I.

16 de oct. de 2014

I had the best experience at this dealership. The internet sales manager, Mr. Eleany was very competent. He was very patience to attend to all my concerns. There was no haggling, and the numbers were just as we discussed over the phone. And I love the car, gas save is awesome.

B Wlison

12 de oct. de 2014

I recently purchased a ford, working with Victor Ramirez from beginning to end. Great experience overall. Key to me was his professional approach, especially when compared to some other dealerships. He was straight forward with the price, knowledgeable about the car features and combination of features I wanted. Thank you Victor, for a smooth and hassle free experience.

Shawn

12 de oct. de 2014

This was by far the best vehicle purchase that I have ever experienced. Victor, my dealer, was not pushy or aggressive in getting me to buy. He got me the BEST deal ever!! I would have purchased a while ago if other dealers tried to meet my demands. Thanks Victor!! I will be sure to send my people your way so they too can have the same experience. Sincerely, Shawn

Steven

11 de oct. de 2014

Just purchased my Fusion Energi from Santa Monica Ford. They were totally awesome. From the moment I first contacted Victor Ramirez (Internet Sales Manager) to the time I took delivery. He was very upfront and honest. Got me what I wanted and didn't play any games with pricing. I asked to minimize my time there which they did. This was the best car purchase experience I've had by far. I will be recommending Victor and Santa Monica Ford to anyone looking to purchase a new car!

Linda

11 de oct. de 2014

When I arrived Justin welcomed me and had the vehicle we spoke about ready for me to test drive. I have purchased many cars over the years but the experience I had at Santa Monica Ford was the best I have ever come across. Justin, I will be back in 2 years for my next new car. Thank you for being so professional and knowledgeable and helping me with the purchase of my new Fusion.

Carlos A.

4 de oct. de 2014

I bought a new Focus and I could not be happier with the service and price that they gave me. Mr. E, my dealer, was especially helpful and polite, and very customer friendly.

K Mattel

16 de sep. de 2014

I had been shopping for a new Vehicle for over two months until I decided to give Ford a serious look. I met the crew at SM ford and was over joyed to work with Victor in the sales department. He made the whole buying process a great one and if anyone wants a new Ford call Victor and he will make the experience a good one to remember. Thanks again to the whole crew.

madison.bateman

7 de sep. de 2014

I've called many times and gone in twice, and these people act like it's a huge inconvenience for them to have to fix my car. They are not in a rush to help you, are rude, and make you feel like a nuisance for asking them to fix your car. I mean, really, the gall! Taking my car to the dealership to have it fixed! You're right, Mario. I'm out of line. You're right to treat me like pond xxxx.I recommend going to Star Ford in Glendale. It's far away but they're always super nice and accommodating.

neniacotton

25 de ago. de 2014

My experience at SM Ford was absolutely great to say the least. I give 5 stars to Santa Monica Ford for the excellent customer service that was provided to me by Justin and Tim Kamotto, they were excellent in helping me pick my car which is a ford mustang, [Ive been wanting this car since I was a teenager and my dreams finally came true]. These two gentleman had an amazing attitude and made me feel right at home I began my process over the telephone with Justin which made things easier and so much faster once I made it to the dealership. I was only there for a couple of hours and was able to enjoy the rest of my day in my new car. The reason I turned to Santa Monica Ford when I was in the market for a new car was because Justin made me feel at ease in initially speaking to him over the phone, many other dealers were calling but Justin was so friendly and didnt make me feel like he was a salesman he really listened to what I wanted. I found this dealership through the Internet, and I was extremely happy with my choice. I was used to traditional dealer tactics, and I was very concerned with the idea that they might pull a fast one, since I was a lady and my husband was not able to go with me and it turned out to be the best car buying experience Ive ever had and the most satisfying for me its been a really long time since Ive smelled the new car smell unless. I will definitely look to this dealership first when I am looking to purchase my next vehicle and hopefully Justin and Tim Kamotto will be there because theyre the ones that made my experience so pleasant.

Looking for a good car.

25 de ago. de 2014

I was a here a few month ago trying to buy a car and almost did. I am glad I did not buy it here, I bought it somewhere else. The car that I bought was the same price, however it has 40,000 miles less than the one at this dealership and a newer model. I you are going to buy at this dealership, you need to do some more research. Don't get scammed!!

T. Sallis

21 de ago. de 2014

All of the people we we great in helping me purchase my Ford Escape. I am very happy!!! Thank you all.

Military Vet trying to buy a car.

4 de jun. de 2014

I was at the dealership trying to buy a used car. The building looks like it has been run down with poor service. The salesman are old and it looks like they have not sold a car for weeks. The manager Chris will not negotiate a fair price for the used six year old car. He will not even get out of his office and talk to his buyers regarding the price of the car. It you are looking for a car, look somewhere else.

SMfordsucks

7 de may. de 2014

Unethical. Reprehensible. Bordering on criminal. My experience with SM ford has been nothing short of horrific. I will be contacting my attorney re legal action and the better business bureau.

Lee

4 de may. de 2014

Inquired about a new vehicle and got a response within Cars.com's window. The staff at Santa Monica Ford have been great to deal with thus far.

me2me4me

23 de feb. de 2014

Worst Ford dealer I have ever been to. I am originally from Detroit, and now live in Santa Monica. I tried calling into the dealer to get a quote on four new tires. The operator connected me to the parts department. The guy who answered the phone was extremely rude to me. He kept cutting me off, and talking over me, not allowing me to speak. His tone was very demeaning and kept raising his voice. When I finally got a word in, I explained that I also need a price for a discount that I wanted to apply. That made him more angry and said I needed to speak with the service department for that. No problem, I said, please connect me to that department. When connected to service, the employees there said they were unable to look up the discount for me, and only the service manager can help with that. They said they will connect me to the service manager.I tried for two days straight to get a hold of the service manager for help. After getting the run-around from the receptionist (Oh mam, I'm sorry, he's in a meeting. Oh I'm sorry, he's with a customer. Oh I'm sorry, he's out to lunch), being sent to voice mail repeatedly (and yes, I left multiple messages that were ignored), and just out right ignored, I made a trip personally to the dealer to get a quote.I FINALLY see the service manager, and he could care less that I'm there, or that I have been trying for 2 days to get a quote on tires. He gives me incorrect information on tires. He keeps giving me the full retail value rather than the discount price. When I bring the error up, he insists it is correct. It is not. He says he will put the quote information in my file so I have it when I return to buy tires. Then, while I am still sitting in the office with him, he starts doing other paperwork and ignoring me. Oh, I guess you are done with me then?? How rude!!I thank him for his time and walk out of his office. Then realizing he didn't take down ANY of my info to enter my quote info into my file, I return and say, "you don't have my info. Should you take it down so you can enter it in?" He looks extremely uninterested and takes down my phone number. I say, "How about my name? Wouldn't that be helpful info?" He takes my first, not my last name. Then he slings the piece of paper with my info onto a pile of papers that he will never look at again.I have never been so poorly treated at a dealer, and will not be returning there (obviously). I highly recommend avoiding them!

water0033

9 de ene. de 2014

This dealer is a joke, sales was very mean, tricked customer with 3x more interest rate, then hang your phone and treated you like dirt, yeh so you don't like customer, no problem, there are tons of others cheaper and a lot nicer ford dealer, stay away with this one, deal is bad as well

Markthomas419

19 de mar. de 2013

Thank you to the whole staff at Santa Monica Ford, You guys ROCK!!! I love my new CMax and my wife loves her new Fusion hybrid. Keep up the good work and YES!! we will be back very soon for our sons new car too. Thank you again for such a great experience,Mark

EdithHicks

16 de mar. de 2013

Purchased new Ford C-Max Energi from this dealership . Found them because they were participating in the Costco Auto program. However, not every dealership in the program allowed the C-Max into the program - in other words, those dealerships did not want to guarantee low cost pricing. But this dealership did and they were wonderful to deal with. Never felt pressured to purchase more product than we wanted at any time during the entire 2 hours we were there to pick up the car and do the paperwork. They also quoted me right over the phone the price of the car. Another dealership would not do that and made me go to the dealership just to get the price so they could hard sell me once I got there. Santa Monica Ford was a real pleasure to deal with. I would definitely recommend them to others. Unfortunately I live in Chatsworth and will not be taking my car there for service.

Dr.Quah

11 de ene. de 2013

I needed a new car and decided to shop around, as usual most dealers are friendly to a point but its that creepy I really just want as much money as I can get from you and then I want you off my lot friendship. That wasn't the case when I worked with Frank, he made me feel right at home and I never felt any pressure at all. He answered every question I had and worked with me to find the car I wanted in a range I was comfortable spending. If you have ever been to enough car dealers you know that feeling you get when a salesmen walks up to you and your gut reaction is this guy is going to take advantage of me, its the opposite with Frank, the man makes it his personal goal to make sure you walk away happy. Frank Cook is the guy you should look for when you walk into their dealership.

jamesup

9 de may. de 2012

Santa Monica Ford Service is a disasterous place for service. Based on my experience I would strongly advise against taking an auto to this location for any reason whatsoever; if there is no damage or malfunction before bringing in the auto, there likely will be after departure. I took my auto to this location for repair of the electrical system and for a new battery. When I arrived home after completion, the battery was almost dead and a one inch by one half inch hole and a one inch length of yellow discoloration had been created in the carpet directly beneath the parking brake. Additionally, a streak had been created across my newly upholstered vinyl front seat. When I took the auto back, they reported that they had installed a defective battery. When I called attention to the large hole in the carpet, the service manager claimed it had been created over a long period of time and that I had not noticed it. He refused responsibility for its having been placed during the recent service. His statement is absurd, since I had been operating the vehicle for years and had examined the area during the day before bringing it in and had not seen noticeable damage at that clearly visible location. When I went to leave after their defective battery had been replaced, I found that the rear view mirror was no longer attached to the windshied. Service personnel at this location are not competent at making repairs and additionally do not use care to avoid damaging customers' vehicles left with them. In my experience if a person takes their auto to Santa Monica Ford for repair, they are likely to experience poor repair work and damage to their vehicle that management will not admit responsibility for. To further illustrate the dangerous ineptness of repairmen at Santa Monica Ford, several days after the above service I discovered that the electrician had replaced the positive red battery cable with a black one and had replaced the negative black battery cable with one that was red.

TimSmith

29 de mar. de 2012

I was viewing one of their listings,and saw something I liked. The ad said 35,000 miles but when I got there, the car had 40,000 miles on it. They said they had loaned it out to a employee for a while and had just forgotten to change the ad. needless to say I walked.

Jryan3

30 de dic. de 2011

I turned to Santa Monica Ford when I was in the market for a new truck. I found this dealership through the Internet, and I was extremely happy with my choice. I was used to traditional dealer tactics, and I was very concerned with the idea that they might "pull a fast one" after I drove 200 miles to buy a truck. This was not the case, and it turned out to be the best car buying experience I have had. I will definitely look to this dealership first when I am looking to purchase my next vehicle.

lkamins

23 de may. de 2011

I left several messages for Bob Cain which went unreturned for over a week. After numerious attempts, I tried him again on a Monday morning, explaining to the receptionist that I was trying to reach Bob and had left messages. She transferred me to him yet again to his voicemail, except that the greeting was now changed to say that he's out of the office.I called back and informed the receptionist that Bob is out and she said "I know" so I asked if there's a back-up person and she said "no". Overall a non-responsive dealership, with bad customer service. Would NOT recommend doing any business with them.

workit

27 de mar. de 2011

I put a request for a New Fiesta at your dealership and the other Ford dealership down the street from you and you were the only ones that responded to my request and was actually interested in helping me with my new car purchase. Thank you everyone for being so nice and easy to work with.

scs168

2 de oct. de 2010

What can I say, it was the best purchasing experience I have ever had. From my past experiences in purchasing other vehicles at other dealers I was not looking forward to stepping back into a dealership but you guys have proved me wrong, so thank you sooooo much for handling everything in such a professional and timely matter and oh yea, I love, love, love my new Ford Fusion Hybrid. So thank you again and if you guys ever want to leave the car business and come manage one of my companies then let me know. Thank again guys

waldab

26 de jul. de 2009

These people will lie to you to buy time for covering up all of their mistakes and illegal sales tactics.ABSOLUTELY NEVER BUY FROM THIS DEALERSHIP!This dealership seems to have also caught the attention of the CA DMV and CA attorney general's office.

townlaw

18 de ago. de 2008

I bought a Lincoln with SYNC and they have no one that services SYNC. You buy a car with SYNC here and you're on your own. Since I am not a techie, this was a problem. They are stuck in the 50's when it comes to technolgy, plus they are rude about it. I took my service of the Lincoln to a nearby Ford Dealershp, which is working out o.k. (Berge Ford)

carbar

3 de ago. de 2008

Todd, my new-car sales rep, was friendly.However once my car had been picked and paperwork was handed off to Sales Manager Billy Lourie my experience went downhill.After several unreturned phone calls and multiple visits, Billy Lourie could not have cared less about me as a prospective buyer.Apparently after finding out our credit score was not as high as we had ESTIMATED, he just wanted to toss me and my paperwork in the trash.He was a typical case of a fat, sweaty, bad car salesman that couldn't give a damn about anyone but himself.Billy Lourie, you are an ass and you need to go on a diet.And I suggest you stop treating people so poorly.I would have opted to get a less expensive car from this dealership to make it work but now my business here is done.Oh and clearly "jmoney" works or is friends with someone at this dealership.

jmoney

5 de nov. de 2007

Best dealer in town! I got a great deal on a new mustang with 0 down!!! Ask for Pete!

digitalpuppy

1 de abr. de 2004

Incredibly easy to work with! I originally sent an e-mail inquiry to SM Lincoln and Mike was the person who returned it with all questions answered. Not your typical salesperson/dealership - they actually return your phone calls and aren't snooty like their neighbors at SM BMW. Overal, a great buying experience.