Kevin caddell

14 de mar. de 2016

Purchased a certified pre owned 2014 Lexus rx350. Ray Matthews was a pleasure to deal with. No high pressure sales tactics. Showed me vehicles that met my buying needs and didn't try to sell me just any vehicle simply to make a sale. Once the sale was complete, was handed off to Jim Renda. Jim made sure the paperwork process went smoothly. He was very knowledgeable and took the time to review all the car's functionality before I left the dealership. If you are in the market for a Lexus, this is the dealership to go to.

John Fredrickson

1 de ene. de 2016

Circumstances forced us to replace our existing car. We visited the Scanlon Dealership and were impressed by the no-pressure, friendly approach of their staff and the cleanliness of the facilities. Raymond Matthews, our sales rep, was to the point and honest. We completed the required paperwork with a young man named Reilly who was both friendly and accommodating to my wife's requests, Then came Bill, their technical expert, to set up the bluetooth phone connection. Tara, and employee in the Service Department, deserves recognition as well. Shes looking forward to providing our free oil changes...this said with a beautiful smile.We drove out is a sleek new car all with a minimum of effort with no tension. I can truly say the "extraction of our money in payment for the car" was truly painless. Thank you (to all the Scalon employees with whom we came in contact) and best wishes for a happy, healthy and wealthy New Year!!!

Carl

19 de nov. de 2015

We love our 2011, Lexus RX350, delivered by Scanlon Lexus. Still under warranty with about 25K we purchased the RX used from the 1st owner. After some months we noticed deep cracks in the fake leather seats. This is normal said the customer consultant at Scanlon in Ft Myers. A year later, still under warranty, we returned the Lexus. Cracks were deeper and the fake leather started to crack open. Normal said the regional service inspector. He didnt even look at the car, just an emailed photo. Now, with 55 000 miles, and no warranty left, the seats look terrible. With leather partly gone we sit on the electric seat heater. How safe is this! We got an estimate, $4000 to fix the problem. I expected more from a luxury brand dealer. Customer in focus not at Scanlon in Ft Myers in my opinion. We have tried to reach out to the dealership several times, but they show no interest in solving the problem. Sad, we still love our RX350.

Rick

12 de nov. de 2015

My experience in buying a used vehicle from Scanlon Lexus was the best of my life. And, I'm an Audi guy, so Audi dealerships are my reference point. The staff was very professional, very cordial, and exuded every sense of caring about my personal relationship with them. I left feeling like I truley was a member of the Scanlon Lexus family, even though I did not purchase a Lexus from them.

Bryce

14 de ago. de 2015

I had a great experience leasing a 2015 model at Scanlon Lexus. Everyone was extremely professional and friendly. They took time to answer questions, weren't pushy, and made the overall experience very special.

Gatorfan

16 de jul. de 2015

I would like to say that Scanlon Lexus have some amazing staff. Our experience in working with them has been a great experience and very thorough. They worked with us with patience and kindness. I have had a few Lexus cars in the past with other dealerships but Scanlon Lexus of Fort Myers has so far been the best. Keep it up!

RobertP -

2 de jul. de 2015

When my wife and I first visited Scanlon Lexus we were vehicle shopping trying to decide which vehicle to lease. After several visits we started to work with Jeffery Devries who was very helpful. His help let us decide to lease the RX350. Both my wife and I were very satisfied working with Jeff who made the overall experience enjoyable. Jeff is a very knowledgeable and provides great service.

Harry Howells

29 de jun. de 2015

Our shopping experience with Scanlon Lexus in Ft Myers was second to none!!!!! Our sales person, Annette Combs, gave us an excellent deal on a new ES 350 that was well below what I ever expected. Her exceptional knowledge of the car combined with her low key and hassle free persona added to the pleasure of buying a new Lexus. Scanlon not only sells an outstanding product but has the professional and dedicated staff to back up their product!!!

Fred T

12 de may. de 2015

My buying experience with the internet sales dept of Scanlon Lexus was awesome. On the phone Wagner Brenes was wealth of information. I then decided to take a 1 hr drive to check things out.Wagner was with a customer at the time. Instead of having me wait for him to finish with the people ahead of me he asked Doug Cahn to help me.Working with Doug was a true joy. He helped me find the perfect pre-owned LS 460. Doug did not just make a sale, he created a relationship.My wife will need to replace her car next year and we will be seeing Doug and Wagner at Scanlon

Mama Sanford

2 de may. de 2015

I just want to say that the salesman for Scanlon Lexus, Doug Cahn, was nothing less than top notch. He exercised the epitome of what great customer service should be! He kept me informed every step of the process. Mind you, we were purchasing a vehicle sight unseen except for pictures. He went out of his way to let us know everything about the vehicle and even bent over backwards to make sure that the vehicle was shipped to us in mint condition. I have purchased numerous vehicles and can say unequivocally that this was absolutely the best buying experience. I would not hesitate purchasing from Doug again!!

LizP123

28 de abr. de 2015

When I first walked into Scanlon Lexus I was still undecided on what vehicle I wanted and was unsure if Lexus was even worth the price tag at the end of the day. But after meeting with Doug Cahn and test driving the RX-350 I was amazed at how wonderful the vehicle drove. Doug answered all of my questions and was a wealth of knowledge when it came to the Lexus brand. Even more impressive was after purchasing the vehicle from Scanlon, I had a few minor questions regarding the car and reached out to the dealership a few weeks late for some clarity. I left a voicemail but then thought, Let me just call Doug!". He picked up on the second ring and was able to answer all of my questions with no issues. Now that is true customer service! A big thanks to Scanlon Lexus and a special shout out to Doug Cahn for making me a Lexus believer. Love the car and will go nowhere else!!

CJones Fort Myers

27 de abr. de 2015

I inquired online about a Certified Pre-Owned Lexus and has the pleasure of meeting Doug Cahn. Doug has been such a pleasure to work with, he has made the purchase of my new Pre-Owned Lexus the most positive and stress free car buying experience ever, Susann Nogales was also helpful in making the experience stress free and fun.I am truly impressed with Scanlon Lexus of Fort Myers, I would highly recommend Scanlon Lexus to anyone in the market for a new or used car, they are in for the best car buying experience ever.

Chris P

28 de mar. de 2015

Everything was fabulous! From the minute we walked in to the purchase, the staff was amazing. I highly recommend Doug Cahn. He was completely honest (rare these days) and the entire process was simple and timely. We had been to another local dealership and they just don't compare to Scanlon Lexus and Doug!

Rocky G

27 de mar. de 2015

The buying process was made so easy. The sales person Doug was great. I felt like part of a family. I would recommend this dealership to all my friends and family.

emark204

19 de mar. de 2015

My first purchase of a car via an internet find. I am in NC and contacted Doug Cahn about a car listed on the internet. Doug was very responsive and provided all the information for me to make a decision. He assured me that buying remotely was safe and that I would be satisfied. The process turned out to be simpler than buying from a local dealer! We agreed to the deal on a Saturday and the next Friday the car was delivered to my front door. The car (a BMW) met and exceeded all my expectations. I am very pleased with the whole experience and working with Doug as the salesman and with LaDonda O'Donnell on the business side. Many thanks for a first rate transaction!

lexus can do better

10 de mar. de 2015

the Word certified ,does mean anything the Wheel bearings should be a defect cost me additional 3000 dollars within ,few months . they do not check their pre,owned vehicles your buying a pig in a pock. after complaining to top level they dont care never buy unless you have Money to burn

John & Nina W.

28 de feb. de 2015

See Lexus salesman Doug Cahn for an excellent, responsive and professional experience. I would lease another Lexus from him anytime. A gentleman who works hard for you and keeps his word. He found us the vehicle we wanted and provided the most competitive price in SW Florida. Delivered the car on time, answered all questions and the financing contract was exactly as he quoted during negotiation. Thank you Doug. John & Nina W., Sarasota, FL

Dave R

30 de ene. de 2015

I was very satisfied with my overall experience at Scanlon Lexus. Doug Cahn was very knowledgeable and provided great service.

RF

15 de ene. de 2015

If you want a new Lexus you must see Doug Cahn, the best Lexus salesman period. He knows the product and will always work hard to get you what your needs are. Simply the BEST!!!

Rick

14 de ene. de 2015

Doug Cahn is the man to see to get you into a new Lexus. H is the best!!!

Peggy and Bernie K

3 de nov. de 2014

Bruce Hartman, service consultant, went over, above and beyond to service our Lexus RX 350! He contacted Lexus for a good faith effort on replacing our radio amp that had already been replaced 20 months ago. Lexus agreed to split the cost with us and we were back with music within a week! The care and efficiency of the service department and Bruce was top notch. We can't recommend Scanlon Lexus enough and are pleased that Lexus cooperated with the request. That is why we have purchased several Lexus automobiles!

Jim

25 de oct. de 2014

too far apart on a trade value, couldn't get a deal done

Rob

10 de sep. de 2014

What you would expect from a luxury dealership. Great cars, great service, beautiful building. Just make sure you budget time for the buying process. It took me almost six hours from the time I arrived until I drove away. But quality takes time! And my IS 250 F Sport is worth it!

Pat

7 de sep. de 2014

I recently moved here from Colorado and purchased a Lexus at Scanlon Lexus. My interactions with Ray Matthews and Billy Dunn have forever changed my expectations of car dealerships. Ray is truly a gentleman and a professional salesman. It was a pleasant experience and I highly recommend Scanlon Lexus to anyone.

Dave from Enterprise

20 de ago. de 2014

After my Honda Accord was totaled from a falling oak tree, I was forced to purchase a replacement vehicle. Having been a long time Honda/Acura customer, I pretty much knew what I wanted. I found the a 2013 Accord EX-L on the internet and contacted Scanlon to get more information, etc. I received a very prompt reply from Annette Keohane and the process started. I was very impressed w/ Annettte and ended up making a deal by phone. I then drove the 4 hours from Volusia county to Ft Meyers to complete the purchase of this vehicle. The car was even nicer than Annette had described and the purchase was completed. I highly recommend Annette and this dealership.

CJ

14 de ago. de 2014

I live out of state and saw a used car on there web site and luckily got connected with Annette, she handles internet sales. She walked me through the car as she sat it in...telling me if it smelled like smoke, any scuff marks, dents, etc. She always got back to me when she had to find out an answer. She is a very honest salesperson which is very hard to come by these days. I have been looking for this specific vehicle for a while now and encountered some salespeople who I wouldn't buy a cup of coffee off of. The buying process was painless and can't say a bad thing about her or the entire experience. The car was ready when promised, and car exactly as she described to me. She sent me several pictures of the car so I could look at a few things closer. She went out of her way to give GREAT customer service. I highly recommend her!!

Dxkar

1 de jul. de 2014

This is the eighth time I've bought a car from a dealer, but I wish all the other experiences were just like this one. This was also second time I did a long-distance car purchase. What first impressed me was when I asked the Scanlon sales rep (Wagner Brenes) for detailed info about the car and installed options, instead of the vague information I received from other Lexus dealers, he sent me a copy of the actual window sticker that was on the car when it was new (so there was no guessing). Sadly I was told the car I wanted had a pending sale, but that I would be contacted if the deal fell through. Sure enough, a couple of weeks later the same car was available again and Wagner contacted me immediately. I sent my car inspector out and all went well, but there were a few issues (small door ding, a couple of hood scratches to be buffed out, mis-aligned carpet, etc.) I wanted taken care of for the agreed upon price. Everything was fixed quickly and completely to my satisfaction. For a small fee, Scanlon even took care of the California DMV paperwork, and also found an auto transport company to ship the car to me for same price and sooner than I could get one shipped on my own. Thank you Wagner Brenes and Scanlon Lexus!

Reslonina

1 de jun. de 2014

I would highly recommend this dealership and the two individuals with whom I worked, Doug Cahn (internet sales) and Billy Dunn (finance). After many weeks of trying to work with subpar salespeople who misrepresented the cars, failed to note that a car of interest was under contract until I visited the dealership or were not responsive, I was pleased to have the opportunity to work with Doug. I flew down twice from Atlanta to Fort Myers within 5 days to first test drive a used RX 350 and then to purchase the car. The entire experience, from negotiating price to finalizing the cash purchase, was easy and enjoyable. Doug Cahn is very experienced and customer-oriented. He is transparent and professional and goes out of his way to ensure that the entire car buying process is smooth for the customer. Billy Dunn is also very upfront and knowledgeable. The dealership puts a lot of resources into ensuring their used cars are in outstanding shape. My car, although it has 50k miles, has already had its 60k service, two new tires, a nav update and more. The showroom and lot is large and there is plenty from which to choose (new and pre-owned). If you are looking for a Lexus, you would do yourself a favor to contact Scanlon Lexus. They live up to their excellent reputation.

barry_w

14 de may. de 2014

We are quite pleased with both James Long and Robin Francis. Both were more than friendly and professional in their approach to the sale. My wife is a critic of poor service, but could only give accolades to both. We were treated well and even got to meet with Mr. Smith who was a real gentleman. We will definitely continue to refer clients, neighbors and friends to James Long. Already back to service area for Xzilon treatment and was treated well by all.

Jeff Rice

30 de abr. de 2014

Wagner was a pleasure to work with and really went out of his way to help me. I would recommend this dealership to everyone. Thanks.

Doug Cahn

30 de ene. de 2014

Doug Cahn impressed me with his efficient, professional manner - an approach that not only inspired confidence, but generated the results I was looking for. I needed an effective decision on a selective year/price on the suv Lexus I was looking to buy. By partnering with Dough Cahn at Scanlon Lexus, I have been able to consistently succeed on the purchase on my automobile. I will recommended at any time to a prospect buyers to visit Scanlon Lexus and ask for Mr. Cahn; I am promise you will be completely satisfied when you leave the dealership. Sincerely, Mery E. Lombana.

Weston

27 de ene. de 2014

I am a professional who lives in Austin, Texas and recently bought a used Lexus sight unseen from Scanlon Lexus and a salesman named Wagner. As you can imagine I was very anxious about the purchase. The transaction was complicated since I had to wire money and title documents had to be overnighted back and forth and the car had to be shipped 1260 miles. When the car arrived it was beautifully detailed. But this model Lexus has many intricate systems and one of the adjustments worked in one direction, but not another. Though not legally obligated to do so Scanlon managed even this small problem professionally and promptly. They were tested and passed with flying colors. My experience with this dealership was unquestionably five stars. I will buy from them again and that transaction will probably be sight unseen again. What better recommendation could there be that that?

Andy Maggard

16 de ene. de 2014

Paul Melendez was very professional and went out of his way to develop a relationship with me regardless of whether I bought a car or not. When I first met Paul, the car I had hoped to buy was under negotiation when I showed up and later sold. The thing that impressed me the most was he followed up with me a month later when he found the car I was looking for and I bought it. This kind of attention to detail will cause me to recommend him in the future. Not only through this process did I buy a car, but I gained a lifelong friend in the process. Thank you Paul! You're the best!

Melanie

14 de ene. de 2014

I was due for a new car, so on a rainy Friday my husband and I went "shopping". I was interested in two vehicles.....the Lexus RX350 and the Acura MDX. Our first stop was at a Lexus dealer in the Naples area. We met with a salesman and took a vehicle for a test drive. When we sat down to discuss options/price with the salesman, he was very vague. He didn't seem to want to discuss price, and told us he would get back to us the following week. My husband and I walked away somewhat confused. We then went to an Acura dealer where, again, we took a vehicle for a test drive. I liked both vehicles but had never had experience with an Acura before. So, we decided to visit another Lexus dealer (Scanlon) and that is where we met Paul Melendez. He was polite, professional, and enthusiastic about working with us to find our vehicle. My husband can be a tough negotiator but that didn't faze Paul. With a smile on his face and always the gentleman, he was willing to do what he could to come to an agreement with my husband. Before and after purchase, Paul took the time to show us the different options and how they worked. He also suggested that if I have any questions to call him or drop in. It was a pleasurable experience working with Paul! Melanie

NaplesDavid

9 de ene. de 2014

I was greeted with a sincere smile and a handshake by Ray Matthews. A real gentleman who knows when to listen and when to speak. He listened to my list of 3 used cars I had researched online, asked me to please have a (very comfortable) seat while he promptly got the keys and a plate. He brought each car to the front door valet style, gave me time to look it over and came along when I was ready to test drive them. He answered a few questions while we drove and pointed out a few features but didn't bombard me with too much info. He also gave me time to look the car over again before moving onto the next car. Very knowledgeable about the brand and the dealership's benefits. He allowed me to leave without undue pressure to close the deal right then. He promptly sent a thank you email, which was waiting for me when I arrived home. I came back the next day to close on the car I liked best. All in all, a great experience with a great salesman.

Linn & Chuck

7 de ene. de 2014

We checked numerous dealers in the Sarasota to Naples area looking for a new Lexus. Doug Cahn and Scanlon Lexus were the best - price was great and so was the service and ease of purchasing a new car. Thank you for the great job!

EliotDPM

7 de ene. de 2014

My experience with Scanlon Lexus and my salesman Doug Cahn was excellent. Doug made the negotiations very straightforward and made sure the exact RX350 we wanted was ready and waiting when we returned from vacation. Doug went above and beyond to make sure our experience was "Truly Outstanding"! I will return to Scanlon Lexus for all of my automotive needs in the future, as well as sending all of my friends and business associates to Scanlon Lexus and Doug Cahn. This has been the most pleasant car buying experience of my life. Billy Dunn, the Finance manager we worked with was very personable and got us exactly where we wanted to be painlessly and efficiently.

RRS

9 de nov. de 2013

Great experience with Doug Cahn-professional and helpful through every step of the process.

Burly

5 de nov. de 2013

I found Doug Cahn to be very responsive and helpful from the first time I contacted him through the internet to sitting down in person to finalize the deal. He was informative, did not try to hype the sale, and delivered on both the price we agreed to and the introduction to the vehicle. This is my fourth Lexus vehicle (and third dealer) and I've always be impressed with the quality of their customer service. Doug Cahn was no exception.

Adam

29 de oct. de 2013

Though I originally gave them a 1-star rating, I felt that I should revise that to at least provide an additional star. Though the facts have not changed from the original review, there is additional information. I had a worse experience with Lexus of Pembroke Pines, who resorted to insulting me and acting very unprofessional. Bill Smith of Scanlon Lexus did call me up to apologize and admit they did drop the ball at every step of the process. He assumed I purchased elsewhere and was just trying to apologize and see if there was a way to earn my service business. He did keep it professional and did not resort to calling me names or belittling me (as 2 people did at another dealership). He did provide his personal cell phone number to call if I decide to change my mind in the future. I appreciate the gesture. Perhaps I am still overly upset at the way it was originally mishandled to consider it. In any event, I had contacted cars.com to see if I could revise my original review, but was told that I could not, and the best I could do was to post a follow up, and this is the reason for that. So, to summarize: I was told to come in under false pretenses (below invoice - just not determined how much below) -and then told I could pay MSRP if I wanted it My time was wasted - (consultant - bill hourly, lost several hours of billable time) The people who were supposed to see me never saw me during my visit My follow up emails were ignored by my original contact (Doug) and Wagner I heard nothing until after my initial post on cars.com Bill Smith finally called me and admitted they dropped the ball at every step. On the positive side: Bill Smith kept it professional. At no point did he ever shift the blame to me or insult me or belittle me in any way. You should see some of the emails I received from Sal Kamal and Jon Whitney of Lexus and Subaru of Pembroke Pines. If I were the owner/manager, they would not be working there. This post is to simply revise from a 1-star to a 2-star rating because at least they maintained a level of professionalism.

Angela

12 de sep. de 2013

We contacted Wagner Brenes prior to driving the 2 plus hours over to Scanlon Lexus, as we live in Boca Raton. After the pleasant discussion with Wagner, we decided to take the ride over to the west coast to meet with Wagner and look at the vehicle, a 2013 IS 250. We were greeted by the young lady at the reception desk and asked if we would like a refreshment while we waited for Wagner which was less than 5 minutes. Wagner was a delight. He was very professional, down to earth with a great personality. He had an answer to all of our questions. We were extremely pleased with the offer process. Minimal haggling. No stress! We wanted the vehicle, Scanlon Lexus wanted to sell it and the deal was made. While we were waiting for Billy Dunn, the finance manager, to finish with another customer, Wagner set up my IPhones in the vehicle and also set the navigation with my home address so I had my driving directions programmed to go home back to Boca which was great. He also went through some key features of the vehicle. Billy Dunn was a joy to deal with as well. He made us very comfortable and made the financing part of the transaction painless. We had a wonderful experience at Scanlon Lexus. I absolutely love my 2013 IS 250. We have owned other Lexus vehicles in the past. The vehicles speak for themselves. However, good customer service is hard to come by, especially these days, but not as Scanlon Lexus. It has been a pleasure doing business with Scanlon Lexus and Wagner Brenes. We will refer Scanlon Lexus and Wagner Brenes to our friends and family. It was definitely worth the long drive! Many thanks to Scanlon Lexus and all involved in this transaction.

Happy in LA

29 de ago. de 2013

I flew 845 miles, over 32 Lexus dealerships, to do business with Doug Cahn and would do it again in a hearbeat because of the exceptional service both before and after the sale! Everything was delivered as promised, and Doug was a pleasure to work with.

working mom

27 de ago. de 2013

I am a very busy mom and working with Doug Cahn made my day. He was so helpful in all aspects of buying my 2011 RDX even down to the little details of my phone and moving my baby seat to the new car. Those little details made buying a car from Doug so easy and seamless.. Thank again

Pamela P.

5 de jul. de 2013

Stayining current in this technological age is not easy. I was struggling with using my new navigation system and recently visited Scanlon Lexus to ask a few questions. I was introduced to their new technology specialist, Reilly Morris who explained some of the finer points of the navigation system. This is a terrific service for Lexus customers and once again illustrates how Scanlon Lexus excells . Reilly is truly a Lexus Genius. Thank you Scanlon Lexus.

WHEELZ

26 de jun. de 2013

I recently purchased my second Lexus from Doug Cahn and could not be happier. Two years ago, I went to Mercedes of Fort Myers in search of a car and was treated very poorly by their uppity sales department. From the moment I walked in to Lexus, I felt valued as a customer and as a person. Doug is an excellent and honest sales person and Susann in finance will get it done! I am two cars in and will never buy from anywhere else.

Lorenzo Daetz

31 de may. de 2013

After a shaky start two years ago with the purchase of a 2007 CPO RX350 from Scanlon that was not up to par and Scanlon kept saying a decision had not been made ....I returned for another scheduled service and the advisor informed me that the oil change was not complimentary and next time i might want to buy a "new" Lexus, I simply turned around and walked out. I contacted LEXUS USA over my unresolved issues and they went overboard and made the vehicle right and then some, although at another dealership. Move forward 18 months my wife was heading out from Fort Myers to Las Vegas and the vehicle was due for service so I figured let's get it done I am in town. I contacted Glenn Bischoff and he had my vehicle serviced in a timely manner and gave me my complimentary oil change (lifetime service came with the car).He came to me and asked me to check the tires and made me a super offer on a new set of Michelines with 4 wheel allignment so I made an appointment for the following week when I was scheduled to pick up my wife from the airport. Again, Glenn and the service was superb and timely. I initially went in expecting the worse after a lousy sales experience with Drew as he never insured the car issues got resolved and my previous service dept experience, that I bought my daughters at another Lexus dealership. I can say without reservation that if you need service on your vehicle Glenn is your man, unpretentious, friendly and most important professional in every respect. I am glad I went and thanks to Glenn have a renewed sense of confidence towards the Scanlon service dept.

jessica naples

6 de may. de 2013

I had been looking for a Lexus for sometime and happenned to find one that I liked on this dealers website. I called the number and Doug answered, it was 8AM! Doug told me about the car, asked me about my trade and told me the financing options. I went to the dealer that evening and met Doug- the deal was excactly what he had told me earlier and he even tinted the windows for me. Besides the car being beautiful, and the price being more than fair- the dealership is a warm, friendly place and Doug is the nicest, most knowledgable salesmen I have ever dealt with. When I had to go meet the dreaded finance guy- he turned out to be great too- not pushing me into anything I didn't want. When we were all done, the dealership gave me a box of Norman Love chocolates to make the experience perfect. I live much closer to another Lexus dealer and drove past it to get to Scanlan after having a bad experience with them, and it was so worth the extra few minutes to get to Scanlon. I'm a lifelong customer.

DBREECE

6 de may. de 2013

We leased a new 2013 ES350 from Scanlon on Sat. 5/4. We dealt with Gary Behnken. This was our second transaction with Gary. Previously we had leased a 2010 ES350. They bought the car out of the lease early and put us into the 2013 at a very good price. Gary was wonderful to deal with, again. All the staff with whom we interacted with were great as well. This was the best car buying experience that we have had on our 50 years of car buying. Highly recommend Scanlon and Gary Behnken.

mhhome

5 de may. de 2013

Buying a car over the internet started out a little scary. But the people at Scanlon made it a very pleasurable experience. We traveled from the Orlando area to Ft. Myers for my lovely new Lexus RX350. Doug Cahn got the deal I wanted and was SUPER NICE and helpful over the phone to get everything set up. Billy Dunn called me with paperwork questions so that he could have everything ready when we arrived. Doug patiently walked me through all the controls and answered all my questions. There was never any pressure to upsell when it came time for the paperwork, which was a very pleasant departure from my previous car buying experiences. No games, no pressure, just a straightforward, good deal on a beautiful car. These folks were so nice and so helpful I would definitely recommend them to others in the market for a car.

Donald Eckert

14 de mar. de 2013

This is an excellent dealership and cares about you the individual and seeing that you are comfortable and well taken care of when they sell you a vehicle. Our salesman Gary Behnken has treated us with respect and friendliness since our first encounter in 2000, when we came from another dealership where we were treated with disrespect. As a result we have purchased 7 vehicles over the last 13 years from this salesman and dealership. We recommend this dealer and salesman to all our friends and will continue to do so. The service department has been great and done a super job servicing and repairing our vehicles and Dan Hoffman is a fine example of how a service manager should operate. We will not go elsewhere for our auto needs unless the vehicle loses it's appeal or becomes to costly.

floridagirl

13 de mar. de 2013

Juliana Epolito is an excellent salesperson and was extremely knowledgeable about the Lexus RX350. She is extremely professional and went beyond the call of duty to ensure I got the options I wanted. I will buy my next car from her when I trade in 3-4 years and will recommend her to my friends who are considering buying a Lexus. Susann Nogales was great handling the closing process. She worked closely with me to trade my old Lexus and purchase a new 2013. Great personality and very knowledgeable. Both make a great team.

Swissclient

25 de feb. de 2013

We purchased a used 2012 Camaro from Lexus of Fort Meyers. Everything went smooth. But when the car was received it had just one key. After 8 weeks of asking, begging etc we had to organize and pay for one by ourselves. We think it is essential to deliver a 2012 used car with at least two keys.

Bill Pease

18 de feb. de 2013

Juliana Epolito was well informed and patient with me, as new buyer for a very complicated car

orangeman

17 de ene. de 2013

My salesman Doug Cahn was excellent, all negotiations were fast and upfront, I would nothesitate to recommend his services to anyone looking for a great buying experience.

David Weinberger

3 de ene. de 2013

IN MANY YEARS OF BUYING MANY NEW CARS, THE PURCHASE OF MY NEW LEXUS FROM SHAUN VOLKMANN AND DOUG CAHN WAS THE BEST EXPERIENCE I'VE EVER HAD. THEY BOTH ARE VERY HONEST, KNOWLEDGEABLE, AND DEPENDABLE IN THEIR DEALINGS WITH ME. WHAT THEY SAID THEY WERE GOING TO DO, THEY DID. THEN WHEN I PICKED UP THE CAR, THEY MADE SURE I UNDERSTOOD HOW ALL THE OPTIONS AND EQUIPMENT OPERATED. THIS WAS TRULY A PLEASUREABLE EXPERIENCE.

JenRae75

2 de ene. de 2013

This was the best car buying experience I've ever had, and Doug Cahn was professional and helpful.

drBruceN

29 de dic. de 2012

This is the best place to buy a new Lexus. Ask for Doug Cahn and you will be happy you did. I have bought three other Lexus cars and this was the most satisfying of any of the purchases

Florida1503

13 de dic. de 2012

My husband was adamant about finding me a Lexus RX, preferably white with tan interior. Scanlon Lexus had the perfect car! Our experience with Doug Cahn was outstanding. On a scale of 1-10, we would rate him a 20. Doug did an amazing job. He took time to show us every component of our new car and exceeded every conceivable expectation we could dream of while buying a car. We highly recommend contacting Doug for an excellent car buying experience!!

Jesica

10 de dic. de 2012

The best car buying experience I have ever had by far! Our "car guy" (salesman) Doug Cahn, was awesome! He was not pushy or overbearing at all. He never came at us with ridiculous numbers trying to rip us off, he didn't want to play games any more then we didn't. He had a great personality, sense of humor, and attitude. I will never buy a car anywhere or from anyone else again, I will refer everyone I know to DOUG CAHN at Scanlon Lexus of Fort Myers !!! I love my new ES 350!!

Tucker

12 de nov. de 2012

My wife and I have purchased 7 Lexus models from Scanlon. And in the last three weeks took delivery of #6 and #7. Sales staff, Eric Muller, service, Glen Conway and business manager, Suzanne, were not only outstanding but made us feel very comfortable during all of the closing and service activities. We have referred several of our friends to Eric and the Scanlon team and they have returned to purchase from Scanlon again.

sfpitt

17 de oct. de 2012

Doug was great to work with. Doug was straight to the point and earned my business with a great price. As my purchase was sight unseen, over the internet, Doug provided an excellent description of the vehicle I found for sale on an internet auto sales web page. Doug went the extra mile by taking additional pictures for me and confirming the interior did not smell foul. Doug held my hand as we went through the sales process, organizing all the paperwork and organizing the hiring to transport the car to my front door. Yes, I'd purchase another vehicle like this, but only through a reputable dealership like Scanlon Lexus with an honest and professional sales person like Doug Cahn.

John B

7 de sep. de 2012

We purchased a 2009 Lexus RX350 today all employees we came in contact with exceeded our expectations. The over all experiance was real positive. We left feeling like we got something of real value. Not just another car,but a special car.

thetexasceo

16 de ago. de 2012

I purchased a 2005 RX330 from this dealership earlier this year, Shaun Volkmann was the internet sales person I worked with. A completely painless experience using my own credit union for financing. My dealings with this dealership were superior, and I came back a second time this month. While walking the lot as my RX330 was being serviced - I noticed a 2006 LS430 in pretty nice condition. I spoke with Shaun and discovered he had been promoted - but offered to connect me with a sales person. I worked with Doug Cahn to purchase this vehicle - and again had exceptional service. As a special consideration on this deal, Doug was able to make the vehicle available to me on time Saturday, even though there were some outstanding items that management typically required to release the vehicle. Being a repeat customer, I can attest that I have had two solid and professional experiences with this dealership. Included in the package - a three year warrant on this particular vehicle, lifetime free oil changes, and pick-up/drop-off service to my doorstep with a loaner vehcile as required to support maintenance activities as long as I own this vehicle. Can't imagine it getting any better - but I look forward to my next purchase at Scanlon.

Albert

10 de ago. de 2012

I would Recommend this dealership to any and everybody I talk to. The process of buying a car was easy.

vmadi

5 de ago. de 2012

***********Addendum to this Review: The General manager William Smith gave me a courtesy call to follow up on my experience with the dealership. He was very nice and extremely professional. He expressed and apologized for the misunderstanding and expressed his willingness to correct the mistake. We actually had a nice long conversation. After that, I would actually consider buying a car from them again. He actually offered to give a great deal on one of their Luxurious Lexus. I have to admit, he was a very nice, courteous, honest person, not like your regular dealer sales manager and I would recommend anyone to deal with him. He would probably give you a fantastic deal on those nice cars. I wish they have another BMW 5 series that I like, I would buy it from this gentleman in heart beat.

Alex R

30 de jul. de 2012

I found the car that I wanted, but it was 130 miles away at Scanlon Lexus in Fort Myers, FL. I sent an inquiry through the dealership site and very soon received an email response and a phone call from Doug Cahn with internet sales. After several back and phone calls and emails we made a deal, including the trade-in. Several days later I traveled to Fort Myers to pick up the car. Doug was very helpful throughout the process the car was ready, paperwork was done quickly, and the whole transaction went smoothly. Thank you Doug and thank you Scanlon Lexus.

nancy

13 de jul. de 2012

I would like to take this opportunity to share my recent experience at Scanlon Lexus in Ft. Myers. From the moment I pulled into the lot, I knew I had made the right choice of car dealerships. I met with Doug Cahn, who was forever courteous, patient and knowledgeable. Doug never made me feel pressured or rushed during the test driving of three different vehicles and as we discussed pricing, financing and leasing. I am happy to say, today I am driving a 2012 Lexus ES350! Thank you Doug for treating me with dignity and respect. To John Scanlon, I can only hope you realize what kind of "gem" you have in Doug Cahn. He is certainly and asset to your dealership.

David

15 de jun. de 2012

My experience at Scanlon lexas in Ft myers was second to none. My service writer is Glenn Conway. Glen goes the extra mile with impeccable service and his knowledge of his craft.SCANLON IS MY #1 CHOICE! David Magnante

Dick C

23 de may. de 2012

We believe we have been doing business with Scanlon Lexus since 2002. For the last several years we have worked with Glen Conway and without a doubt he is the reason we keep going back to Lexus. Last week my wife brought our car in for service and while there mentioned to Glen we were looking to buy a relatively inexpensive second car and within a couple of days Glen working with Heather in Sales had the perfect second car for us. My wife and I appreciate the effort Glen consistently makes and we look forward to continuing our relationship with Glen and Scanlon Lexus.

TacoKing

22 de may. de 2012

Nice people and nice facility. Enjoyed working with them.

Tim and Amy L.

20 de may. de 2012

Our family has purchased 9 vehicles in the past 5 years from Scanlon Lexus. The personalized service we receive keeps our family and friends coming back. From day one, we have never received anything less than top notch,5 star service, and always with a smile! From sales to service to finance and even management, they are always willing to go the extra mile and have truly bent over backwards for us on every visit. We wouldnt dream of visiting any other dealer.

FX 35 Infiniti

8 de may. de 2012

I wanted to state that Doug Cahn was more than helpful from the very first contact, he was polite, professsional, knowledgeable and stayed in constant contact with me through the entire purchase process. I had severalmother opportunities to buy a car but it was due to delay in follow up by the dealer and salesman that did not allow the deal to take place. Doug should be commended for his performance.