Danielle Roach

21 de nov. de 2014

Mike Dalton was fantastic to work with! A true professional in every sense of the word. I highly recommend the folks at Schepel Cadillac if you're in the market for a new or used vehicle!

Craig Holloway

19 de nov. de 2014

Keith in the Service Department is GREAT! Keith in the Service Department is GREAT!Keith in the Service Department is GREAT!

Steve Hodges

17 de nov. de 2014

Schepel Cadillac service department is always professional, courteous, and helpful. They are one of the reasons we purchased our SRX from Schepel.

Rhonda Cannon

15 de nov. de 2014

My Dad always bought from Schepel ! I followed in his foot steps . I have had Three Cadillacs ! I Love Schepel ! The Service is Fantastic ! Very clean , friendly Dealership ! I Give Schepel Five Stars !!!! Will always Buy From Schepel !

Edmundo Muro

14 de nov. de 2014

I feel so special by all your Service Representatives. Love my Cadillac V!

Brenda Ard

13 de nov. de 2014

The staff is always very nice and accommodating! I think they go go above n beyond to make you happy.

Earl Yoho

12 de nov. de 2014

My service was completed promptly and correctly. I had a fairly serious problem with my braking system. It was quickly diagnosed and required that the master cylinder needed replacement. The brakes now work perfectly.

Carol Perino

23 de oct. de 2014

My dealings with Lee and the service team are always very professional.

David Taylor

9 de oct. de 2014

Your team is outstanding from sales thru service truly awesome! I plan on buying my next Cadillac from Schepel Cadillac

Ron Yates-Happy Customer....

8 de oct. de 2014

We have had a few cars from Schepel Cadillac. The latest a 2012 CTS Coupe. We will be in the market for a new car in the spring of 2015. Our first stop will be at Schepel Cadillac. The whole experience there is nothing but Top Shelf.

Elisa Montemayor

8 de oct. de 2014

Courteous and friendly. Took several trips to the service department to correct the problem I was having, but I think it was finally taken care of.

Jerry

4 de oct. de 2014

I purchased my 2014 ATS from Schepel and I am completely satisfied with the dealership, salesman and the service department is superb! I was in for a factory recall last week and I was in and out of the service department in less than an hour; plus I received a free car wash. I recommend SCHEPEL Cadillac to everyone who expects great servive and satisfaction.

Kathleen Toth

24 de sep. de 2014

I was just looking around for a CPO Cad ATS; and stopped in Schepel Cadillac to see what they had on their lot. At the time, nothing in the ATS model, but gave Salesman Brian my name and number and my preferences. About 2 weeks later, he called me to advise that they had a 2013 ATS4, 6649 miles, CPO in the color I wanted. I have owned it for 3 weeks now and LOVE IT. All the new features are great, though taking come time to get used to them ALL. LOL. Thanx to ALL folks at Schepel for your service and helpfulness---SO FAR -- SO GREAT!!!!!! K Toth

K TOTH

24 de sep. de 2014

I was just looking around for a CPO Cad ATS; and stopped in Schepel Cadillac to see what they had on their lot. At the time, nothing in the ATS model, but gave Salesman Brian my name and number and my preferences. About 2 weeks later, he called me to advise that they had a 2013 ATS4, 6649 miles, CPO in the color I wanted. I have owned it for 3 weeks now and LOVE IT. All the new features are great, though taking come time to get used to them ALL. LOL. Thanx to ALL folks at Schepel for your service and helpfulness---SO FAR -- SO GREAT!!!!!! K Toth

Cheryl H.

23 de sep. de 2014

I recently purchased a 2011 Cadillac SRX from Schepel Buick/GMC. I am extremely happy with my SUV. My experience at the dealership was the most satisfying I have had. There was no pressure and the staff were very nice and helpful. I especially liked Daniel Quinones, he is an awesome salesman and a pleasure to deal with. I would definitely recommend this dealer to anyone looking to buy a vehicle.

Crescencia Schultz

15 de sep. de 2014

There has never been a time that I was not completely satisfied with the service. Always courteous and on time. Nice waiting area which make feel comfortable while waiting ! ! !

Jonescl "upscowboy"

30 de may. de 2014

I sent in the request to see if the vehicle they had listed was still available, but received no follow up from the dealer. I drove over to see if the vehicle was available only to be told that it had sold days ago. A simple email would have saved me a trip.

Rolland

24 de abr. de 2014

Excellent customer service. No pressure to make a purchase. Wide variety of auto choices available. Followup/after purchase calls to check for any concerns.

scottkbeck

1 de feb. de 2014

Went in on a saturday looking for CTS and was there 4 hours and they didnt work with us at all, they would not budge on the price and then trid low balling me on my trades. I would not recommend them to anyone.

Ivan

2 de dic. de 2013

I took a trip down to Merrillville to see a couple of cars at various dealers. The preparation of the car at Schepel and friendliness of the staff stood out even though it was a ageing Jeep I was buying and not a shiny new Cadillac. Cant fault the experience.

Andy S.

14 de oct. de 2013

I was a bit worried about buying from a dealer over the internet, especially being so far away from where we live, and not being able to see the vehicle in person. But they worked with us well and the buying experience went very well. They took extra pictures for me and assured me of any possible issues with a used car. They are friendly, easy to work with, and helpful. when we got our vehicle delivered, I was pleasantly surprised of the condition of the vehicle. They had gone through everything thoroughly, and it looked like a brand new vehicle. I wouldn't hesitate to purchase another vehicle from Schepel.

Nate350x

15 de abr. de 2013

I Worked with Matt Gonzales and he helped me with my dream truck purchase, Schepel Cadillac had a 1975 Chevrolet C-10 listed on-line and it was in better condition than what they had described it to be. I live several states away and was nervous about a long distance on-line purchase but Matt guaranteed a smooth transaction right down to getting several pictures and even a You Tube video of the vehicle in action. Mr. Gonzales also cordinated with me getting it on a car carrier to Pennsylvania. I can't thank Matt and the team at Schepel Cadillac enough!!! I would always recommend them for a Honest, Caring transaction. Thanks again, Nate

Joe Marra

18 de mar. de 2013

I recently purchased a 2005 Chevrolet Corvette from Schepel. Matt Gonzales made the whole experience great. The car was as described and priced right. Matt made sure the car was kept inside until I was able to pick it up, which may not seem like much but for a specialty car it is a huge deal. Thanks again Matt and the whole Schepel team for your professionalism and dedication to providing a great buying experience. Joe Marra

josephmarra20

17 de mar. de 2013

I recentley purchased a 2005 Chevy Corvette from Schepel Cadillac in Schererville, IN. Matt Gonzales was the salesman who made this deal possible. The car was exactly as described and the price was right. Matt went out of his way to make sure the car was kept inside for me until I was able to pick it up, being that this is a specialty car I didn't want it to see any snow or rain. It was about one month from the time we agreed on the deal until delivery and Matt never hesitated to be accomodating. If you are looking for a specialty vehicle or just something from their inventory you will not be disappointed. Schepel is professional and courteous and I will send anyone I know looking for a vehicle to them.A+++ for the entire experience.Thanks again Matt and the entire Schepel team!!Joe Marra

BOOWOO

5 de mar. de 2013

We came in to purchase a 2013 Luxury SRX. The Sales and Leasing consultant Mike Dalton was very helpful in accommodating our needs. Very personable and well knowledged in the Cadillac line of vehicles. Although, we didn't get specifically what we wanted in options for the vehicle, we were satisfied with the nearest vehicle to meet our requirements. General Sales Manager, Jason Boone assisted in the process of meeting our price window of purchasing the new vehicle (with our Trade-In's). The sales "team" concept was evident in the whole process. An exceptional outstanding attention worth noting, was with the service department. With the few defects due to manufacture plant delivery (scratch and pin-hole in the front panel doors; dimples on leather from all-weather mat placed on rear seating area), the service team went above and beyond to satisfy our vehicle to prestine condition for us. They also updated the software to the "CUE" system, and provided a courtesy vehicle while they rectified the defects for our use. A big "Thank you" goes out to Service Manager Mark Kooi, and Service Consultants Lee Muhleman and Keith Brownewell, and the service staff. Outstanding attention to detail to our concerns was evident within the service department. WELL DONE !!!

Gregory Clark

17 de ene. de 2013

I've owned several Escalades, and began the search for a new one about six months before I ultimately purchased one at Schepel Cadillac. I had seen a used Escalade on line and contacted Matt Gonzales at Schepel Cadillac to inquire about it. Over the course of the next couple months - at my request - Matt was in routine contact about inventory and new arrivals. Ultimately - an Escalade matching my wish list arrived, and I drove two hours to look at it and ultimately purchased it. Matt Gonzales was one of the most professional, knowledgable and friendly individuals I've ever worked with. So much so, in fact, I plan on buying every vehicle from him. Schepel Cadillac was great to work with - they priced the new Escalade fairly, gave me a fair trade in on mine, and the transaction was as smooth and easy as any vehicle transaction I've ever made, and Matt's follow up to ensure that I was pleased with the vehicle was simply outstanding. I highly recommend Schepel Caddilac to anyone looking to purchase a vehicle, and specifically Matt Gonzales. You won't be disappointed.

Chuck Little

2 de ene. de 2013

I found this dealer via Auto Trader online. Justin was exceptional in follow up and was very accurate in describing the car on the phone. He was easy to work a deal with and very cooperative. It was a very good experience.The car he represented turned out to be better than I expected and I did purchase it. It has turned out to be everything I hoped it would be. Maybe even better.I have been in the retail car business over four decades and recognize class when I see it. I would do business with this dealer again. It is a place that I would be proud to work.Five Star Rating with sales department. I didnt have any dealings with the service department, but I would if I lived close by. A class act is a class act.

Domsulo

18 de dic. de 2012

I recently was looking to purchase a newer Cadillac and trade in my 2006 Cadillac CTS. I had heard good reviews about the professionalism and service of the employees at Schepel Cadillac, so I decided to call them and see what they could do. I worked with Matt Gonzales of Schepel Cadillac and could not believe the attention to detail and how knowledgeable he was. All of my expectations were well exceeded. I could not be more pleased with the purchase of my 2011 Cadillac CTS Coupe and I would recommend Matt Gonzales and Schepel Cadillac to anyone looking for a new or used car!

jbro115

18 de sep. de 2012

My experince with Schepel was fantastic. Matt, your sales persone did an excellent job in making this experience very easy and fun. His followup and tenacious attitude was second to none. Even on his day off worked with me and gave me his personal cell phone to told me to call him. What topped off this experience was Matt's williness to bring my new car-- via trailer --to ST Louis where i met him. Singed some paperwork and i off. Simple and Easy. I would most definately recomend Matt and this dealership.

curt caldwell

29 de jun. de 2012

I would first like to start by saying this dealership is by far the best dealership around. My wife and I have purchased our last 2 vehichles here. The first 1 was our H3 Hummer in 2006 and our 2nd one was a cts4 in april 2012. We visited several dealerships around northwest indiana but only Schepel had given us the best price with our trade in and they were the only dealership willing to make u feel at home Luxury cars are not really in our budget, but they made it happen for us. The sales team felt like family to us. There was no hassle what so ever. Schepel has backed any and all the things that they promissed ( not that we ever expect more than what's fair) but we feel they really went out of their way to make sure we we're more than happy. We will continue to purchase our vehichles from them in many years to come. I would highly reccommend schepel to any and every one that appreciates customer service and quality cars. Once again, we would like to thank you for everything.

AM5656

27 de jun. de 2012

Well, I usually do not give reviews but I figured since I went to more than one location to look for a luxury vehicle, and have dealt with luxury dealerships in the past, I can give a decent and honest review. I was looking for a new vehicle last week, possibly a CTS and looking to trade in my 2007 Acura RL, and let me tell you that I wouldn't purchase the vehicle here. Even though this dealership would be considered "luxury", it was a huge disappointment. The atmosphere there felt like I was at some sleezy used car dealership in the hood. The staff was not very helpful, but they felt more like hawks stalking prey as I was browsing vehicles outside. The point is, they seemed overly desperate to sell me something, and I had the feeling of being pressured. I know that's how sales works and these people need to make a living, but seriously, let a person breathe when they're looking at outside inventory, not hover over them as soon as they walk around the lot. I can't even remember the guy's name I dealt with, something with an M, but he was younger, and he seemed more interested in what he wanted me to buy, instead what I was actually looking for. I was very turned off by him, and my husband was definitely not a fan of him either. We ended up leaving the dealership and driving down the street the Lexus of Merillville location nearby. What a TOTALLY different feeling and atmosphere. No one was watching browse the cars, the inside actually looked and felt like a luxury dealership, and the staff was extremely helpful and very friendly, which convinced me enough I was dealing with the right people...but that's for another review. Either way, I would not recommend purchasing a car here. I read the review below this one and wow, isn't it the dealer's responsibility to get pricing/loans correct before finishing a transaction? I'm sure they made enough money on that poor guy's purchase where they could of eaten the difference that was their own fault. They held his plate papers hostage? Pathetic! Thankfully I never made it to the point of sale, yikes!

mikeymike2011

21 de jun. de 2012

Where do I start? The entire experience was horrible. After I owning my car for 3 weeks, I called to find out where my paperwork was for my license plates. It was supposed to be sent by mail. They informed me that I owed $160 to them, because they did not pay off the right balance on my trade in to the bank. Which is not my fault, they are supposed to call my old bank for proper payoff amount. I was told by the salesman 3 phone calls later that there was nothing they could do. I asked to speak to the manager who told me that " I have been in the business 30 years, and this happens. Pay me or you don't receive your plates!" I began to explain that this was not my fault and the deal was done weeks ago. He explained "Go ahead, keep paying on your car, it won't do you any good without any plates" He was very rude, and not would not even give me a chance saying " Go get an attorney, I don't care " and " I'm not sure why you are just finding this out now, the salesman is newer " ???? This dealer will get whats coming, with treatment like this!Long story short, they are not professional. They are not like any other Luxury Car Dealers. Do not shop here! They are worse then a fly by night sleazy car dealership!

MikeyMike

21 de jun. de 2012

Where do I start? The entire experience was horrible. After I owning my car for 3 weeks, I called to find out where my paperwork was for my license plates. It was supposed to be sent by mail. They informed me that I owed $160 to them, because they did not pay off the right balance on my trade in to the bank. Which is not my fault, they are supposed to call my old bank for proper payoff amount. I was told by the salesman 3 phone calls later that there was nothing they could do. I asked to speak to the manager who told me that " I have been in the business 30 years, and this happens. Pay me or you don't receive your plates!" I began to explain that this was not my fault and the deal was done weeks ago. He explained "Go ahead, keep paying on your car, it won't do you any good without any plates" He was very rude, and not would not even give me a chance saying " Go get an attorney, I don't care " and " I'm not sure why you are just finding this out now, the salesman is newer " ???? This dealer will get whats coming, with treatment like this! Long story short, they are not professional. They are not like any other Luxury Car Dealers. Do not shop here! They are worse then a fly by night sleazy car dealership! ....Still waiting on my paperwork after I paid by credit card over the phone....

Made by Munsters

31 de ene. de 2012

I worked with Matt at Schepel. He stayed late after hours to ensure I got the deal I wanted. He was friendly, easy-to-talk to, and just made me feel comfortable throughout the entire process. I will definitely recommend any and everyone to this dealer. You won't be disappointed.

George

20 de dic. de 2011

I can honestly say this is only my second car purchased through a dealership, but I can truely say that my overall experience was comfortable, pressure free, pleasant, and enjoyable. My sales person was Jorge and his overall professionalism was AAA he was knowledgable, friendly and extremly accomadating to all of me and my wife's needs. We made several return visits to the dealership when we were looking for a car and everytime we came in he never once made us feel pressured to purchase, and when we finally made our decision he was nothing but helpfull to see it through every step and continues to follow up even after the purchase.

Eryck

20 de dic. de 2011

I purchased a 2008 cadillac SRX through Jorge and he was outstanding as a sales rep through his customer service and his overall knowledge of Cadillac products. There was a no pressure environment and very friendly employees. I had to take my vehicle to the shop for a check up after my purchase and the customer service again was outstanding and over the top friendly. I highly recommend this dealership for shop work or purchase.

Brian Sheely

2 de may. de 2011

I have heard a lot over the years on what a professional organization Schepel is. I leased a 2010 Cadillac CTS from them and I can honestly say they exceeded my expectations. From sales to service, I was very impressed with this dealership. Over the last 29 years my job has exposed me to over 300 auto dealerships and I'm not sure I have found another that could compare with Schepel Cadillac. I would highly recommend this dealership to friends and family!

kreggr

19 de mar. de 2008

Rich Puskarich in sales is the guy to talk to also