Claire S

26 de oct. de 2016

I have been doing business with Ralph Schomp for approximately 20 years. Being a single woman it means so much to have Ralph Schomp as part of my support system. I met Stephen Constable when he was one of the Service Customer Representatives. He took an interest in me as a person as I shared stories about my grandsons. I watched Stephen move into the Manager position over the service department. He is amazing at his ability to oversee the department and still stop and come to personally greet me. I have such trust in working with him. I had a horrible accident before I came to purchase my first BMW, broke my neck and compromised my lower back. I so need to feel safe. The trust I have established in working with Stephen has fulfilled that need to feel safe. I recommend this dealership to anyone that asks. Thank you very much for all you do.

BBJ

25 de oct. de 2016

Thank you for allowing David to come to my home to help set up and explain the technology features in my new X-5. I did not have the time to spend with him at the dealership after I purchased the car so we set a time to meet at my home today. David walked me through all the amazing technological features of the car and programmed my garage door. He was personable, on time and very knowledgeable.Thank you again!

slykogut

21 de oct. de 2016

Service department rocks , very pleasant to deal with . They go the extra mile. Would recommend to anyone . Definitely will come back. Sylvester P. Kogut Gilbert , Az

loganthefirst

20 de oct. de 2016

Ben Brahler was our sales rep and a true professional plus just an all around good guy. Always on top of communication through email and phone and was always willing to go to work on any questions we had. My wife and I had a 3 month period where we debated on buying the best affordable electric car on the market and Ben was never pushy. He let us ask our questions and come to our own conclusion that leasing a new i3 was the route to go for our family. Ordering, leasing and the final sale process were a breeze, and everyone at Schomp was brilliant including the BMW Geniuses that are experts with the i series of vehicles BMW makes. Couldn't recommend Schomp and Ben more and will definitely be leasing/purchasing all future vehicles through them.

pierredickson

20 de oct. de 2016

Honestly, from start to finish a wonderful experience. There was no headache like a person would expect to experience at the typical dealership. It was a privilege to work with such a professional team of staff members. Choosing Schomp BMW as the place of purchase for my new baby (3 Series) made the car buying experience stress-free and enjoyable as I wanted it to be. Alice, my sales Advisor did an exceptional job and provided great professionalism and clarity when it came to explaining all necessary information! Alice was honest, to the point, and kept me engaged as she was focused on what I wanted and not on what she thought. Not only was my time valued while at the dealership, but a relationship was also maintained out of the establishment. I have an option of going to another facility for future services or sales, but Schomp will be first choice. I would definitely recommend this dealership to future and current BMW owners!

Paul cooper

19 de oct. de 2016

Jenna kept me posted on my repair progress and is very professional andFriendly. She got the problem solved and kept me informed as repairs progressed. On my 3D BMW from Schomp and she is a big part of the reason I'm so loyal. Paul Cooper

Jay

19 de oct. de 2016

I initially contacted Schomp via phone to ask about the I3. I wasnt ready to buy but just had some questions. Graham Allen was extremely helpful: not pushy nor your stereotypical sales person. Then when I did visit, I spoke with one of the Geniuses for a few minutes who was also helpful. During the sales process I was helped by both Graham and Alice. Both were great! I wouldnt change a thing in the entire experience which was efficient, respectful, and fun. Great team at Schomp!

Owen Hearty

18 de oct. de 2016

I had the pleasure of working with Graham Allen, he was incredibly professional and friendly throughout the entire process. He was incredibly knowledgeable about the vehicle and had it pulled up for me when I arrived for my appointment. The entire process was painless and fast, Graham spent as much time as I needed to explain every step in the process to make sure I was comfortable with everything. Great overall experience with him and the rest of the staff who stopped to check in, I would highly recommend Graham and Schomp to anyone in the market for a BMW.

Scott Fast

18 de oct. de 2016

I have had 4 BMW's over the years and had some amazing purchase experiences back in Atlanta, when I lived there (including a Performance Center Delivery in Greenville). So, the standard for the experience was set rather high. Recently I went to Schomp to look at an X5 that I saw on their website. I was introduced to Jim Merrell, who was friendly, professional, no pressure, and very knowledgeable. He was interested in getting me in to the right vehicle, and willing to spend as much or as little time as I needed driving, or "fiddling" with the car. I interacted with Jim over the following few days, and again, he provided me with the information I needed so I could make an informed purchase decision. I bought the X5 the following week, and had a very smooth, pleasurable, experience. Also, Laurel, the BMW Genius that spent time going over all the features of the vehicle, was very knowledgeable, too! This is a nice touch since some of the technology had changed since my last BMW in 2012. I would recommend Jim, and Schomp!

Marvin123

17 de oct. de 2016

The high rating is due to great customer service throughout our visit. We enjoyed working with Chris. He was helpful and knowledgable with the vehicle and financing.

Basudeb Sarkar

17 de oct. de 2016

Awesome BMW CPO vehicle buying experience with Tony, he made me very comfortable and showed me the basics to the vehicle. I took the test drive and he help me to experience the 6 cylinder turbo changed engine. He knows the vehicle very well. After I made my decision, I felt very comfortable with the paperwork process. I definitely would recommend and do business with Tony and the Schomp group again!

carrielnrd

15 de oct. de 2016

Jeff made my BMW buying experience easy, fast and stress free! Jeff & Schomp will be my dealer of choice from now on! Thank YOU Jeff!

Schomp BMW fan

14 de oct. de 2016

Shopping with Schomp is the most fun I have ever had looking for a car--I have bought three cars from them: A Jeep Commander, a Jeep Sahara, and most tecently a BMW. I now even happily drive as needed to Highlands Ranch from Colorado Springs for any and all service and maintenance on my car, Because they simply rock. No dealership compares to them, anywhere. Their prices are extremely competitive. No haggling. Straight up all the time, every time.They are truly an amazing team. They are truly happy people. They know their stuff. They make it right. They are passionate about it. They are timely, up front, particularly honest, truly concerned about my experience, and I deeply respect their business model. Its revolutionary, refreshing, and real.I have no association with this company. I am just a demanding physician. I can't speak more highly of a company than I do for Schomp.In particular, I would single out Ms. Crystina Baum, truly one of the most genuine, authentic people I have ever worked with, who made my car buying experience so incredibly fun!! Thank you Crystina, and all the best to her on her new adventure too in Farmington at the Mercedes-Benz store. And thank you to Matt Meuller, who is my goto person for expert advice on my BMW, His joy in what he does is just contageous. Thanks to everyone else at Schomp- you all have to know how incredible a company it is that you are teammates of, because to the person, you all show it, even when you are stressed out busy. You all make me feel incredible, and I am so appreciative of all of you!

Rick

14 de oct. de 2016

I always have an excellent service experience with Schomp BMW... I am so happy with the new facility, staff and the service.Mike Gibson took care of my car and a small detail which means a lot.

jimglenellyn

14 de oct. de 2016

I had a great experience at Schomp BMW. The expediency and late hours the service department is open is a great plus since I was able to set the appointment for the same day. Greg was very helpful with explaining the issue and guiding me throughout the whole process. I decided to wait for the car instead of using either a shuttle or a car loaner option. The waiting area with various drink and snacks was a great plus. Ability to chat with the genius team is helpful to stay on top of the new BMW technological features and a great way to use up the wait time.

CarShopping

14 de oct. de 2016

Fast easy car buying, knowledgeable and helpful staff! Chris and Patrick were extremely helpful in my buying experience. I would definitely return to Schomp BMW for another car buy!

Sheryl1962

12 de oct. de 2016

I just purchased a new BMW and I am so thrilled. I worked with Rich and Chris and had a great overall experience. I had the dealership put on a bra for my car and was given a loaner without any questions. The service department has been terrific as well. I would highly recommend this dealership for buying and selling a carSheryl

Mitch

12 de oct. de 2016

Buying a car should be fun. My experience at Schomp BMW has been just that. I have purchased four BMWs from them over the years. Client Advisor Brian Neal and General Manager Battista are great to work with. No baloney, no hassles. And when I need service - Chris Adams in the service center is always spot on.

Zach1243

11 de oct. de 2016

Had a great experience at Schomp. No pushy sales people or pressure to buy. Just friendly people who wanted to help me get into a vehicle that worked for me.

Rcr1949

11 de oct. de 2016

My wife and I purchased a 440I x convertible from Chris Sanchez and recommend him. We have purchased many different cars and Chris was the best salesman we have met. Absolutely no pressure and works to get the right car for you. Give him a try.

Bushpilot

11 de oct. de 2016

The oil overfill sensor came on twice since I purchased our X5 and along the identical stretch of road. The second time the warning came on was after driving approximately 1,800 miles without any incidents. The service trip to fix it was fast and without any problems and another sensor was also replaced due to testing. Matt Mueller is reason I return to Schomp BMW, he makes the service visit feel as though I am visiting family. He always keeps me appraised of the progress on my vehicle and he answers any and all questions about the invoice in an extremely pleasant and professional manner. I would recommend paying extra to retain matt on the Service Staff.

SallyX3

11 de oct. de 2016

Purchased a new BMW X3 and the entire buying experience, from beginning to end was made an absolute pleasure and effortless by our client advisor, Edward Cheatham. Laurel Hanlon also provided great service, once I had purchased the car, patiently taking me through the various controls in the car. Would highly recommend this dealership!

06TonyX5

10 de oct. de 2016

Scheduling my appointment was a breeze Patricia and Ariel were fantastic! My advisor Jeff was great! He gave me a timeframe for when my headlights restoration would be complete and the job was completed 4 hours ahead of schedule! THEY LOOK BEAUTIFUL!We will always have all our services done here at Schomp BMW A+++

obccrn

8 de oct. de 2016

Matt the service adviser that took care of me went above and beyond by personally detailing the interior to ensure it was done to high standards. I was there to buy snow tires for my 535i, and to get the car immaculately clean inside and out was a great bonus.

Jeff

6 de oct. de 2016

Chris Frydrychowski was a very professional low pressure sales person. Who was fun to test drive cars with. Great representative of your company that day.

Michael Axt

6 de oct. de 2016

To say my experiences with GM Rich Battista have been extraordinary would be an understatement. After two BMW purchases, I feel as if Ive acquired a new friend. From start to finish, Rich has been there. He doggedly pursued the vehicles I wanted and made sure that my every request was accommodated. Rich is the consummate professional and a true gentleman. I recently sent two customers his way and each has had a wonderful experience. Schomp BMW is fortunate to have Rich as a member of its team.

Kautz

5 de oct. de 2016

We just purchased a 2013 X6 the complete team at schomp is outstanding. All knowledgeable and hard working. We will never go anywhere else. Ayge is awesome and a straight shooter. Laurel is so knowledgeable about cars it is crazy! If you need something in service you should always go to Matt, he takes service to a new level. Lastly Jason in parts is awesome. With this team on your side you can never go wrong! Kautz family

happy mj

5 de oct. de 2016

This is the fourth BMW I have purchased from Schomp. I have been pleased with service both at the time of purchase and in the continuing service during the length of ownership. Ben Brahler, as my salesperson, provided a superior experience. He is knowledgeable both in the mechanics of car function but also in explaining purchase options. Ben was welcoming, efficient and responsive to my needs; he took me for a test drive the day of purchase to teach automatic parallel parking and to make certain I was comfortable with my X5. When it is time to buy my next car, I will certainly work with Ben.David Toban was the "genius" I worked with and he explained the changes and additions to this new model very effectively. I look forward to meeting with him for a follow up session.

kconover

5 de oct. de 2016

We really enjoyed working with Chris. He spent quite a bit of time with us and made sure we got the car we wanted. He took time to answer all of our questions and showed us several cars until we found exactly what we wanted Also this is our second 3 series we have purchased from Schomp. .

Idid

1 de oct. de 2016

Top notch company! Continue to do business with Schomp as personnel are extremely knowledgeable, friendly, and well trained. Their expertise in their area (sales, service) makes customers feel they are trustworthy and aim to retain your business. The overall atmosphere is welcoming with smiles wanting to truly assist your needs.

Label her

1 de oct. de 2016

Ben was very helpful and was very accommodating. The no haggle pricing takes the hassle out of the experience. The dealership is very professional and high class. Takes the car buying experience to a whole other level.

Customer

1 de oct. de 2016

When we arrived at the Schomp Service Center, we were greeted by a friendly, respectful staff. After describing our X5's problem,we were escorted to the customer waiting area. After a few minutes Lorenzo came to inform us what was needing repair on our X5 and the repair would take about two hours. Yup, in two hours Lorenzo came with a smile and said our X5 was ready. We were pleased and thank you Lorenzo.

Mtnlivin65

30 de sep. de 2016

Schomp is a great experience, from the first test drive to the maintenance of our vehicle, will definitely go back when it's time for a new BMW! Also Mike who is maintenance supervisor is always knowledgeable and friendly each time we've dealt with him, thanks again for all of your help!

George - Littleton CO

30 de sep. de 2016

My nearly four year old 2013 X3 with 37K miles experienced a drivetrain malfunction recently. From my initial contact with the service department, multiple follow up callbacks and emails from Lorenzo, low mileage loaner vehicle and finally discussion with a mechanic to understand the repair ticket and work completed - all I can say it outstanding. The facilities are immaculate, the people you meet in the showroom and service center are friendly and always professional, and ultimately return your vehicle in better condition than when dropped off.This is my fourth vehicle from Schomp (2 Honda's and 2 BMW's) and I have always been extremely happy dealing with this organization.

Dominique

30 de sep. de 2016

So much appreciate the friendly, but very professional style. Respect and warmth. Matt pays personal attention to our conversation so that he can react promptly and effectively. I actually look forward to my visits for that reason. I feel I am treated as a VIP and that is very nice! Thank you and keep up the great work

firstbmw

30 de sep. de 2016

Schomp and Shane Hammer's attentiveness to the individual's need went above and beyond most dealerships. The no hassle policy made this experience easy.

Mountainbmw

30 de sep. de 2016

Jim Merrell, the geniuses, service dept, loaner program, all the very best. This is my fourth BMW with Schomp and it is so great to have your expectations consistently exceeded.

BMWforlife

29 de sep. de 2016

This was my fourth car lease experience with Jim Merrell. and David Toben. As always, the experience was top notch. This time around i ordered a car to replace my previous lease. Jim made this process easy and transparent. The car arrived in the time frame originally quoted. Jim's follow up is always great too, with a few phone calls in the months following my new car pickup to ensure everything is meeting my expectations.David is great as well. He remembered me from my last car pick up and tailored his delivery to only those items that would be new to me. This enabled me to pick up the car in a timely manner. He is always super helpful and even volunteered to come to my house to set up the garage door opener!

dlkincade

29 de sep. de 2016

Schomp adopts a 'no hassle' policy, which is a primary reason why I've chosen to be a repeat customer over the years. Having never owned a German car, our client advisor, Edward Cheatham, walked us through many of the features. He was very friendly, professional, knowledgeable, and patient with all of our questions. I also appreciated how he handled all aspects of our experience, including financing and paperwork, instead of being shuffled around like other dealerships. It was not difficult to make a decision to buy. Later, we were escorted downstairs to the new car bay where our 2016 340i was being prepped, and was introduced to Jeff Capp, who was just as eager, friendly, and professional with showing us some additional features. The entire experience was stress-free, and we'll definitely remain loyal customers!

JRob

27 de sep. de 2016

I recently bought a CPO 2013 328i xdrive. From the initial test drive to driving away from the dealer with my new car, I was extremely impressed, especially compared to the other dealerships that I visited. The geniuses were all incredibly friendly and knowledgeable. My primary salesman was thorough throughout the whole process and I felt that he was sincere and interested in selling me the car that was right for me. The sales manager was helpful, fair and provided me with all the pertinent information pertaining to my trade-in. I will definitely recommend Schomp BMW to friends and family.

ahacker

27 de sep. de 2016

This was my first time in for service since purchasing my 2016 X5. It was a great experience. Terry was hands on with knowing what my needs were and insuring that everything was taking care of to my satisfaction and in a timely manner.

Rob Henry

27 de sep. de 2016

Took an X3 to get a simple oil change. What a DISASTER!Took 35 minutes to "check in" and get a loaner car. Seems the chick doing the loaners went to go wash a car and no one was left to pass out loaners. With the rest of the employee standing around with that "not my job" attitude, it took 20 minutes before someone finally decided he might as well get me a car. He walked by my multiple times before he decided maybe I had waited long enough. maybe they have a quota of wasted customer minutes before they are allowed to help out.Upon picking up my car a few hours later after the oil change was done, no one greeted me, no one said a word for 20 minutes. No one was available to check me back out. No one. Finally some old lady came around from her cubicle to do it.TERRRIBLE customer service. Grease Monkey literally does a better job, and Grease Monkey costs less since time is money and I wasted an hour with these jokers. I can get the oil changed at Grease Monkey faster than I can drive to Schomp BMW and get checked in. Ill be paying for an oil change from now on at Grease Monkey since the xxxxxxx at Schomp couldnt care less if I do and will waste my time if I go there. So much for the value of free maintenance at Schomp.I thought buying a BMW would treat me to better customer service than at the domestic dealers. Not so. Schomp is all hype, no action.BTW, Schomp is the dealer that forgot to pay off my trade in. After 45 days from the date of sale, I get a notice from the cars bank that my payment hadnt been made. Schomp BMW said they forgot. On top of that, I asked to buy a key fob protector for an X1. The parts guy had no idea which protector went to which car. How do you like that, a BMW parts guy that has no clue about BMW branded parts for BMW cars.

Dave123

23 de sep. de 2016

I keep my 2008 135i convertible in pristine condition. Matt Mueller of the Schomp service understands the level of care I expect from Schomp, and I am never disappointed. He performs routine service as needed and catches problems before they become big problems. In addition, I appreciate the loaner cars and receiving my clean car once service is completed.

Jennifer B

22 de sep. de 2016

After terrible experience at another Denver-Metro BMW dealer I reached out online and was connected to Alice Hausig. She was friendly, well informed, and a pleasure to work with. After my i3 lease expires I hope to work with her again. She made the process easy, painless, and fun!

ncmofcostyle

22 de sep. de 2016

My experience with purchasing a vehicle from Schomp and Tomas del Bano was awesome! Tomas laid out all the proper exceptions to help make this process as smooth as possible. Everyone we dealt with did an amazing job!

Goldentats

22 de sep. de 2016

Mike and the service team always exceed my expectations - friendly and comprehensive service and the customer comes first!! Appointments are made easy - they greet you when you arrive and take care of you quickly when you come back to pick up your car. You can buy a car at a lot of dealers - it's what happens after the transaction that really matters. Customer service is A+++++

Courage

20 de sep. de 2016

I was treated like royalty by the entire team! I was in the market for a sport coupe. I received a warm greeting from a salesman named Chris Sanchez! I was impressed with his pride and enthusiasm for Ralph Schomp and his encyclopedic knowledge of the BMW brand. Chris made the daunting challenge of purchasing my dream car a delight! The process took approximately 4 hours from soup to nuts. I am unabashedly a RS fan!!

Gina M Fiondella

20 de sep. de 2016

Everyone at Schomp was fantastic. They took the time to explain everything and gave me time to think about my purchase. I didn't feel rushed or pressured! I LOVE my new car and after owning 6 different cars before this one I can honestly say I have never said that about a car before.

Fitz

20 de sep. de 2016

After 12 years driving a Lexus - decided to look at the competitors when my 2011 Lexus was totaled two weeks ago. Ruled out the Lexus as a replacement because I absolutely hated the front appearance. That grill makes the car look like an angry animal. So focused on Audi, Infiniti, Acura and BMW. Initially had no intention of looking at a BMW - but leaving the Infiniti dealership - saw the BMW right across the road and said - "oh let me at least look at it". When I walked in - was introduced to Jim Merrell. To say it was my lucky day would be an understatement. He was professional, classy, helpful. No pressure whatsoever, Didn't trash the competitors - just focused on the benefits of a BMW. After two days - and test driving the other competitors - final decision was between the Audi and BMW. I bought the BMW 535i - because of the car - it's performance - and the service provided by Jim Merrell. Great price - fabulous quality - tremendous service.

LoanLady

15 de sep. de 2016

I purchased my CPO 2 years ago and have put on 22,000 miles. Staff claimed an after market filter from an ASE certified mechanic shelled the engine and refuse to even call BMW NA to see if they will cover it. Steve Constable, and 2 receptionists have told my husband to "get your car out of my lot" and hung up on him. David James and Lorenzo Sanchez will not return his calls. BMW NA here we come. I have a hard time believing that an oil filter would cause an engine to completely fail and then I'm handed a $23,404 quote on a CPO which I believed would have covered it. Schomp had instructed another local dealer not to speak to us regarding this as well and to keep their noses out of it. Anxious for our outcome with BMW NA.

Jfordfam

15 de sep. de 2016

I Feel very fortunate that Chris "Frydry" was our BMW contact. He is professional, knowledgeable, patient & fun to work with! He explained all of our options & answered all my questions (sometimes more than once )..Thank you Chris!!

K. S.

14 de sep. de 2016

Can NOT say enough amazing things about this dealership! From the moment I first walked through the door I was treated with respect and kindness. Doesn't matter that I wasn't there to buy a brand new BMW...in fact I was there to purchase a very well-priced Audi with very high miles. No one even batted an eye that I wasn't a high dollar purchaser. I was treated the SAME as everyone else shopping there. Evan, my sales guy was nothing short of outstanding. Treated me like we knew each other like old friends! That is not something that is taught to sales people - that is good, old school character traits that will follow him wherever his life takes him! The service staff is also amazing. Very kind, considerate and down to earth. I would like to say I would definitely purchase from them again, but, unfortunately, I am not a BMW-gal. LOL! But, should they have another used car, down the road, that peaks my interest, then I would most definitely shop here again and MOST DEFINITELY ask for Evan! Thanks guys! Made my used car purchase a very very VERY positive experience and I would not hesitate in the least in referring your dealership to anyone in the market for any car - to include a BMW! LOL All my love, truly! Thank you!!!!! :) Katherine

Thewife

12 de sep. de 2016

Our salesman was exceptional he was great and helped at every opportunity and answered questions quickly. I asked for financing on the vehicle they came back with the beat rate as 6.99 which for 720+ credit score is a joke. When I asked about the banks and options ,they only had one ,and when asked about other banks they said they couldn't use them because we were out of state which can be true for some banks but when I asked about Wells Fargo they said they didn't finance out of state which is a flat out lie . I can understand having limited options but for such a large upscale facility the financing is a joke. I ended up getting outside financing for my vehicle at 4 points less. That piece was a disappointment but overall if you are paying cash or securing your own financing the dealership was great ! It was clean and beautiful and the staff was very nice.

Peter

11 de sep. de 2016

Jordan was efficient and very helpful. He tried to ascertain our needs and pressure to sell us a vehicle was non-existent. We were very happy to have dealt with him.

George Mccarrolle

10 de sep. de 2016

I've had 4 BMW's over the past few decades and Schomp has always done an excellent job servicing them. Plus, I leased an X3 a few years ago, and the experience was great as well. I would recommend Schomp for all of your BMW needs.

Pepper01

9 de sep. de 2016

Work was done on time and Mike was waiting when we arrived. Staff was professional and helpful..I have dealt with Mike for 15 years and never had a bad experience,

Steve1

9 de sep. de 2016

Schomp BMW ??? Awesome in every way imaginable. Just leased a 2016 X5 and as in the past the service in every category at Schomp has been impeccable. Have been working with them since they were on Broadway and thought it might not be possible to exceed my expectations. Every single year they somehow figure it out how to get better. From my salesperson Jesse Esquibel making it so seamless and simple to lease a car, having everything ready when you walk in the door, to the Geniuses who are so knowledgeable to instruct you and then the service department led by Steve Constable, Chris Adams and the crew paying attention to every move you make while in the dealership. Been through a lot of dealerships and Schomp sets the bar for everyone else.Thank you so much for making it such an awesome experience

MMeili71

7 de sep. de 2016

Cannot wait to upgrade and do business with again. Shannon, Laurel and Gene were and are all spectacular. From start to finish was treated with respect, dignity and they listened. Great Place, even better people!

Dave

7 de sep. de 2016

A most accommodating dealership. Especially given the number of people they deal with at any one time, it is still amazing how quickly you can get in and out. All work done.

Colorado5

7 de sep. de 2016

Took my 328Ci in for alignment. Steering seems to be worse. The read out from the alignment says its within BMW specs but steering is actually worse.

Cindy McCarty

6 de sep. de 2016

I had the opportunity to use Schompf service twice while at my 2nd home in Steamboat Springs, CO. The customer service I received from Grant & Derek was outstanding and extremely efficient. These guys had my X5 repaired and returned to me immediately. Grant maintained communication continuously and was diligent in having the issues addressed on my vehicle. Derek coordinated having my vehicle returned to my home 3.5 hours away efficiently. I highly recommend Schompf to anyone in Colorado or commuting between states as I do!!: )

myblackbmw

4 de sep. de 2016

justin was on it. took care of everything the car needed....He was prompt, curteous, and made sure not only what i requested on the car be serviced but it was completed in my time frame so I could drive back to Eagle.

sherrys

2 de sep. de 2016

I brought my i3 in for service. Matt was very personable, helpful, reassuring, with great follow-thru. I also received a loaner which was so helpful.

BMW carguy

1 de sep. de 2016

bought my 2011 X3 used from Schomp . Best sales experience with no pressure sales staff who are a pleasure to deal with For the last 3 years i have been using their service center to service my BMW . very knowledgeable service staff who take a lot of care to make sure that you clearly understand the service details and to keep you comfortable . Getting a loaner vehicle which is nearly brand new is a great added bonus ! Will always recommend Schomp BMW to everyone

Allan Hale

1 de sep. de 2016

When my "smart" car tells the dealer its time for service and i drive in the service bay, it is a nice experience. Someone is waiting to take my car and the service is performed quickly. A friendly technician explains what was done and I am on my way. Customer lounge has great WiFi. I love owning a BMW from Schomp.

John Everhart

31 de ago. de 2016

I received the 35000 mile service per the notification from my car's computer. The service adviser met me at exactly the scheduled time and the car was returned to me per his estimate. The car was washed on the outside and the interior was vacuumed.All of the Schomp staff was friendly and very professional.

Rccamargo

31 de ago. de 2016

The staff is always very friendly and polite, and they are also very knowledgeable. Matt Mueller always makes sure that all of your concerns are checked and taken care of, and he also keeps you updated regarding your BMW's service progress.

Don't buy at schomp

31 de ago. de 2016

I bought a new BMW and when I took it in to get the mask and window tints apparently service decides to have no communication with its customer. When I got my car back it had about 70 more miles on it than when I left it. I have called about this and no response.

Elizabeth

30 de ago. de 2016

I can't think of any way that Schomp or Jeff Tucker could have been more courteous or helpful. I was on a tight schedule and Jeff graciously accommodated me.

Ktjakemom

30 de ago. de 2016

My service adviser is Matt Mueller. He is a wonderful help, nice person, and a delight to work with on any of our BMW needs.

danreviewscars

30 de ago. de 2016

This whole place is amazing. I've bought three cars from them, both new and pre-owned, and the process is consistent every time. One price, one person, one hour. Go, Schomp and FryDry!

N Felten

30 de ago. de 2016

From start to finish, the entire service experience was top notch. I strongly recommend Crystina Baum if you are looking for that difficult to find CPO BMW. She is tenacious and got the job done. Liz Liggett the sales manager ensured that the entire process was seamless.

Sfoinco

29 de ago. de 2016

Chris Sanchez and Shomp BMW made a sometimes stressful experience of buying a car as easy as possible. Chris was diligent, patient and extremely knowledgable in all areas of leasing our new 3 series. I would recommend Schomp and Chris to anyone considering a new car.

tkchubb

29 de ago. de 2016

There was good communication from beginning to end. That was probably the most important thing to me. Everyone I dealt with was pleasant and helpful.

Mark Wiebenga

29 de ago. de 2016

We have always had a great experience working with Schomp BMW Service especially having the opportunity to work with Lorenzo Sanchez. I always look forward to having the opportunity to see Lorenzo when we bring our BMW in for service. Lorenzo is very professional, always smiling and I feel like he has become a friend of ours.

Jan

29 de ago. de 2016

I have always had a pleasant experience during service appointments with Lorenzo and the team. Thank you for your attention to details when service is due.

KB Littleton

27 de ago. de 2016

I want to thank Greg Burris for taking such great care of me and my 2 Series BMW on my service visit. He was friendly, informative, fun and very patient. Thanks so much for making my visit perfect!!!!

Hhmsmith

27 de ago. de 2016

It was great. Edward did a great job. David was helpful in explaining the car. Overall, it was a great experience. Looking forward to buying my next car with Schomp.

Rangerbob

26 de ago. de 2016

I cannot express how helpful, courteous and pleasant Mr. Chad Stockhoux was on our visit to look at a X5. He was very helpful and provided answers to all of our questions. He was very patient while we made a decision on what vehicle to purchase and helpful in finding the vehicle we wanted. Chad went the extra mile to help us make our purchase. Everyone at Schomp BMW was nice and courteous. Bob W

Jared1234

26 de ago. de 2016

First time car buyer. I bought a CPO 328xi. Tyler my sales rep worked with me for about a week to find the right car. Sales reps don't work on commission so they are open and honest. Exceptional customer service. I would definitely recommend Schomp to family and friends!

Chris Duran

26 de ago. de 2016

I came in with hesitation from past buying experiences with other dealerships .. Our sales rep was very informative and easy going . He explained everything and made things so easy. I would recommend dealership and buying experience to all my friends .. I loved the dealership atmosphere and the people .

Emmalouwho

26 de ago. de 2016

Matt Mueller and everyone else I deal with at the service and parts departments at Schomp BMW provide the most professional and trustworthy service I've ever experienced. In particular, Matt continually goes out of his way to insure that my my vehicle is well taken care of and provides detailed updates every step of the way. As long as Matt is at Schomp, I will not go anywhere else to service my BMW.

Katiec0525

26 de ago. de 2016

Every detail from picking out my vehicle, to unveiling the vehicle and training on all BMW features was first class! Exactly how the car buying experience should feel!

Andy123

25 de ago. de 2016

I recently had my X5 serviced and exchanged for a new X5 for these transactions I was served by Matt and Agye. Initially Bernadette contacted me about leasing a new vehicle and she was helpfulness personified. All the employees I encountered couldn't have been for professional helpful and knowledgeable about their products. I highly recommend the company and these three employees.

Michelle Muniz

24 de ago. de 2016

Amazing service and very friendly.. Love this place, Schomp always goes above and beyond. They care for the customers and their brand. I would highly recommend them

Eileen House

22 de ago. de 2016

I I would definitely recommend this company to my friends and family. I loved my sales rep. Chuck and my finance guys. They worked very hard to make me very happy and satisfied with my purchase.

JWH

22 de ago. de 2016

I've been a long-term customer of Schomp BMW. Jesse Esquibel has been my go-to guy for over five years whereas we've done numerous transactions, many of which have been quite complex involving several vehicles each time. He defines professionalism and delivers a concierge level of service rarely seen in the industry. He follows up and follows through on every commitment and is always there whenever I need something. The finance, management and ownership group is also great and always greets me with a smile. - JH

GEMiller

19 de ago. de 2016

This is the place to buy a car. From their service department (Chris Adams) to sales (Vance Pitzer) to delivery (David Toben), they are top notch and know how to take care of their clients.. I could mention many more.team members that I have met throughout my past 10-plus years of doing business with Schomp BMW. Go see them. You won't regret it.

Curtis Brown

18 de ago. de 2016

Schomp people all have smiles on their faces and are anxious to help you out. Always a nice experience from the service group to the reception area.

Naresh

17 de ago. de 2016

Schomp BMW has a great team of Pros who are knowledgable and always willing to help their customers. Chris was great throughout the processes. Car was serviced on time and as promised with no issues.Chris...Keep up the good work. Thanks

LisaP

17 de ago. de 2016

On a Thursday afternoon around 2:30 I discovered I needed to drive out of state early Friday morning. My car was due for service and I didn't want to drive the 1,000 miles round trip without the needed oil change. I called the Schomp BMW service center and explained the situation. They got my vehicle in by 4:00 pm and had my oil changed promptly. Awesome customer service. My salesman Joey who we worked with almost a year ago in purchasing the vehicle came out to make sure all went well as I waited for the vehicle to be brought back. Professional and courteous and great customer service.

Musso74

16 de ago. de 2016

Rich and team run the best BMW dealer in the business. The sales process is seamless and top-notch, and the service group is excellent. Lorenzo quickly diagnosed my service issue, and went above and beyond to fix it quickly and correctly. Schomp has earned my loyalty!

Linda Wilson

15 de ago. de 2016

Nathan showed me every car on the lot that fit my picky criteria. He quickly located everything without hesitation. Customer service to the max! This is my second pre-owned BMW purchase with Schomp BMW. The first was 13 years and 190,000 miles ago. All my service has been with Schomp and every experience has been great. I loved, loved loved my first pre-owned BMW and looking forward to having another great and long term car relationship.I always brag about my Schompsperience.

Bruce G. Miller

14 de ago. de 2016

Even though auto repairs are not fun, I felt fairly and well treated at Ralph Schomp BMW. I have confidence that my X5 was repaired correctly and for a competitive price. Thank you for the 2016 five series loaner. Thank you Ralph Schomp, Derek, and Mike.

Convertible girl

13 de ago. de 2016

Chris Frydry was excellent. Very knowledgable and helpful and made the whole process of choosing and buying a new car very quick and easy. I highly recommend him.

Brett Buchheit

12 de ago. de 2016

Mike Gibbson and the people at Schomp BMW's service department have consistently provided me with spectacular service. Jeff Hanson in the sales department made sure the BMW 335 that I picked up was the perfect car for me. I highly recommend Schomp BMW.Brett A. Buchheit, Esq.Rocky Mountain Personal Injury Lawyers, LLC

tolandva

12 de ago. de 2016

I really appreciated that my service advisor, Mike Gibson, kept my car an extra day and had their top Technician, Chad Tipton, inspect, diagnose, and fix a problem I was having with my brakes. This kind of service is why I keep leasing BMWs and continue to have them serviced at Schomp!

Happy dad, Don

11 de ago. de 2016

Jesse Esquibel did a very professional job of explaining the options of certified pre owned BMW's to my son, and helped get him the most out of his trade in. When they had settled on a vehicle, we came in and looked at all financing options, and we're on our way within an hour. Dan Timmers did a great job of explaining how everything works on the 328ix. We were so impressed that when we got home my wife got on the Schomp website and started looking for cars for her! It was a completely different experience than I have had with any any other dealership.

jbirgen1

10 de ago. de 2016

Always a great service experience at Schomp BMW. My 2015 BMW Z4 looked like it needed an alignment on the rear wheels but after discussing the issue with the Service Tech he recommended a tire rotation instead. This recommendation saved me money and the precision handling is back. Thanks Schomp!

Bdcrowe1003

9 de ago. de 2016

After a rocky start .. Schomp and specifically Chris Sanchez made this a pleasurable experience. Love the car and based on my experience suspect the service will be outstanding!

tmill

9 de ago. de 2016

I purchased a certified pre-owned X3 from Crystina Baum. It was a great experience from start to finish. The vehicles were researched and ready for me to examine when I arrived.

bzzotto

9 de ago. de 2016

Schomp had many vehicles and price ranges to chose from and experienced, friendly staff. And thanks to David I know how to use all the bells and whistles. Overall, it seemed like everyone I met there, even on a Saturday, was positive and ready to help.

Bev Schulman

8 de ago. de 2016

I've had three contacts with Schomp BMW: to lease a car and for routine service. All were pleasant and exceeded every expectation I had. I had been a customer of another BMW dealer for about 30 years; it is located about 5 minutes from my home but I don't mind driving 20-30 minutes to deal with Schomp. The difference is significant in terms of service and friendliness.

BMW4life

5 de ago. de 2016

Ralph Schomp BMW is a highly reputable and client-focused dealership. You buy a luxury car for its quality and the sales staff certainly makes you comfortable with the process, But the main reason we continue to patronize Schomp BMW is the service and maintenance they provide during the life of the car. Our service advisor, Mike Gibson, personifies integrity and customer care. He ensures that maintenance and repairs are handled in a truly professional way and has gained our trust as both a friend and an advocate in providing the best experience possible!

jess broerman

4 de ago. de 2016

efficient and thorough. Was easy and love my car~Shannon and Jeff Tucker were great but it was so busy during the hospital promo was a little crazy at pick up

TrippD

3 de ago. de 2016

I had a warning light come on and was pretty sure the vehicle was fine but wanted to have Schomp check just to be sure. Dropped the car at their location and was quickly in a clean low mileage BMW loaner and on my way. The following day I was contacted and told that after running diagnostics that the car was actually running perfectly. I was at the time and for the next couple of days tied up in a golf tournament about 45 minutes from the dealership so Schomp proposed that they bring my vehicle up to my location and take the loaner back... without me even needing to meet them. I was told that they would contact me later to settle the bill. At the end of the day there my car was, and washed no less. Upon reviewing the bill I saw a zero balance. That's right, Schomp had checked my car out, loaned me a car, then cleaned my car and drove it 45 minutes to my location and picked up their loaner... for free! Love Schomp and will be purchasing my next vehicle there when the time comes.

JWong

3 de ago. de 2016

I have owned 7 BMW's (3 M models) through multiple BMW dealerships. In my opinion, Schomp has by far been the leading dealership in customer service in sales, service, and parts. My go to people at Schomp is Jeff Tucker in sales, Lorenzo Sanchez in service and Jim Dodic in parts.Jeff's attention to detail in the sales process and customer service is second to none. He can talk shop all day long and being an M3 enthusiast does not hurt his credibility one bit. Lorenzo is at the top echelon of advisors I have worked with and I have worked with a dozen or more. The man is a guru and knows everything and anything. Jim is literally an encyclopedia in the parts department and is an absolute pleasure to deal with. All 3 gentlemen exemplifies professionalism.

BMWer

3 de ago. de 2016

The entire Schomp is is incredibly friendly and professional. Our sales contact was Jeff Hanson and he has helped us purchase/lease four cars from the dealership over the last 10 years. Jeff is very personable, yet very thorough and focused on making sure every detail of the transaction is correct and all of our needs are meet. Great service!

lf

1 de ago. de 2016

Worked with Tyler Timian. He was really great throughout the whole process. Knowledgeable, helpful and overall really enjoyable to work with. Best car buying experience Ive ever had.

gcmars2atmsn.com

1 de ago. de 2016

I asked Jason Ford if I could have Schomp put running boards on my Toyota Tundra. He (Jason) assured me he could get it completed as well as order running boards. Jason ordered the running boards that I picked out and set-up a date to bring my truck into Schomp BMW service department. This is were Steven Constable stepped up to be sure I was professionally taken care of and extremely satisfied with job once completed.Great experience all around!Greg Christ

Hunter Klein

1 de ago. de 2016

I visited Schomp BMW for a routine oil change on my 2001 BMW 330i and decided to browse through the CPO cars while I waited. I was assisted by a very knowledgeable and friendly sales adviser named Tomas who listened to my requirements and found the perfect car for me. I was sold halfway through the test-drive and the whole process was a breeze including trade-in of my previous vehicle. Everything was explained in detail, the car was priced under blue-book, and I was left with no questions. Never once did I feel like they were trying to hide something from me. I would highly recommend this dealership to anyone looking to purchase a new or used BMW.

DBL-R

1 de ago. de 2016

I am sure that we all have felt like taking our car in for service, is like a trip to the dentist. Well I can say I don't experience that when taking my vehicle(s) into Schomp for service. Matt is also very professional and helpful, furthermore he is a BMW enthusiast. The department is run so well, that when I retire, I would like to work there. Please have Mrs. Schomp call me!Regards,Ron

Richard D

27 de jul. de 2016

Everyone in the darn building deserves a pat on the back!. EVERYONE was graciously polite and enthusiastic. They all seemed happy to be working at Schomp; and made me feel that I was valued as a customer.Extra honors go to Justin, my service Representative. I had a few issues with my car. Justin helped me prioritize the repairs and kept me posted at all times on the progress. Justin did everything I could expect from a dealership, and then went a little further.The INCREDIBLE aspect of my excellent experience is: My BMW is a used 2004 car that I purchased used elsewhere. But Schomp never even blinked... they treated me as if I just bought a newer car from them!I also shopped the repairs before I chose Schomp. The repair estimates from Schomp were either equal to or less expensive than everyone else.

Val1234

21 de jul. de 2016

I'm always greeted at the service department with little or no waitCheck in is easyThe service attendant, Michael,kept me informed on the status of the work (Oil change). It was completed in a timely manner. I was escorted to my car, which had been cleaned inside and out.Visiting the car dealer is no longer stressfulThe waiting area is quite comfortable

llmhappynewownerofBMW

20 de jul. de 2016

Graham Allen was a dream to work with. He has great communication skills and was knowledgeable about the vehicle that we purchased. I would highly recommend working with him.

Ggs8280

19 de jul. de 2016

First time in the dealership for routine oil and a checkup. They found a malfunctioning part which needed to come from Germany. Justin ensured my loaner was good for a few days and tried to get the part. Called everyday with updates. My return of loaner car and into my car took all of five minutes. You could eat off their floors they are so clean. Everyone at this place is top notch and customer centered. The gold standard of auto dealers.

Dudie

19 de jul. de 2016

We have always enjoyed the service especially the dedication given to our needs by our service manager Mike Gibson. From the loaner car or the shuttle we can always count on excellent support for our X-3.

Jen

19 de jul. de 2016

You always know what you're getting at Schomp BMW - incredible service. Joey is particularly awesome!! Justin was also fabulous on the sales side!! He worked around our ridiculous schedule.

karl a edwards

18 de jul. de 2016

great sales person in Alice, took great care of us. Great after sales experience with David in the Genius follow up - 10 stars all round. make sure you ask for these guys when buying!

jayedanae

18 de jul. de 2016

I bought my first car with Schomp and Crystina and it couldn't have been easier! I haaaaate haggling - so Schomp's low one price system was a dream for me. The dealership was clean, easy to work with, everyone was so kind, and, because the sales associates aren't based on commission, they truly just want to get you the right car and aren't pushy. Crystina was easy to contact, kind, knowledgable, and made me feel confident about my choice. She was truthful and down to earth. Ask for her!

JAB71

18 de jul. de 2016

I have driven BMW's since 1985 with my first 535i. I have always received good service from all of the dealers I've worked with (TX and PA) but I was in for a treat when I got to Denver five years ago and began working with Chris Adams at Schomp. He really knows the product line and is consistently helpful in explaining needed repairs.

KDoc172

18 de jul. de 2016

We bought a pre-owned Kia from Schomp BMW. There were a few things that needed to be fixed on the car. Dave and Alice helped me with the entire process. They took care of everything I asked and did not charge me anything. Dave kept in touch with me throughout the process. The service center did not have to fix the things I asked for, but they did anyways. They provided great service! I was given a loaner car while mine was being repaired and that whole process was very simple. A couple of employees even offered to help me switch car seats from car to car. Everyone we've come into contact with there has been so incredible friendly and helpful. I was a little worried since I didn't buy a BMW that I'd be treated with less respect, but that isn't the case at all! I've been so impressed with Schomp throughout the entire car buying and service experience. Keep up the good work Schomp BMW! We will definitely consider buying our next car from any Schomp dealership.

skylark

15 de jul. de 2016

I had a fantastic experience purchasing a pre owned BMW from Schomp! Tyler Timian is the one to ask for, he is a great sales person and knows a TON about the cars. He was also super patient as it took me some time to make my final decision, so many awesome cars to choose from :) I also only had to deal with Tyler, as they advertise, one person throughout the whole deal until you close, it was awesome. The facility is super clean and the overall experience was fantastic. I would highly recommend buying a car from Schomp. I also don't want to forget the BMW genius Phil Baykian, he walked me through all the features of my new car, also very knowledgeable. Looking forward to enjoying my new car and going back to Schomp when I'm ready to buy again!

Ivan&CheriW

15 de jul. de 2016

Our experience with Schomp BMW in Highlands Ranch has always been excellent. Their attention to detail and customer satisfaction is outstanding. We were there recently for a routine service appointment, but I had a few additional questions regarding my X3. Justin was, as usual, attentive and listened to my questions and assured me he would have everything checked out. When we returned to pick up my car, he explained everything they did, in detail, and asked is there was anything else he could help us with. Outstanding customer service!

Rich321

14 de jul. de 2016

Matt was very helpful and made my trip to Schomp a great one. He is very knowledgeable and even shared a very interesting article with me about my 2 series.

MEYVAR

13 de jul. de 2016

On Monday, 7/11/2016, I drove into the BMW service area. I was immediately greeted by a friendly young man who took my keys and stated that a service advisor would be with me in just a moment (this was a good start).Jenna came over introduced herself and we briefly discussed the one year warranty on my wife's 528XI. She mentioned it would be about an hour so I decided to wait. About a half-hour into my waiting time, Jenna came over and mentioned that prior warranty work was missed (by me and my wife). If I wanted to wait it would not take long. I agreed. Net, net, in less than two hours we had new wiper blades, engine oil service, and brake flush. In addition the micorofilter was replaced and the car was fully washed and dried.I would like to thank Ms. Jenna Malone and the entire BMW service team for their attention to detail and outstanding customer service.

brodie

13 de jul. de 2016

Service rep was quick and responsive to all questions with timing and price and the quality of work was excellent. I would highly recommend. Thank you

trina moore

12 de jul. de 2016

Justin was very professional and knowledgeable. He listened and knew what I was looking for and made every effort to meet my schedule (very important). Additionally, I appreciated the fact that I was the only customer he was talking with - focused. Because I needed to leave town for work, Just arranged to get the car to my garage so that I would have transportation when I got home. For that, I am very definitely grateful. Excellent customer service.One other point - not pushy - I loath pushy sales tactics....that scored with me too! Professional - very professional.Thanks much,Trina

Giles

12 de jul. de 2016

I have a wonderful i3. For my purposes it is the best of 8 BMWs I have owned. It is rendered nearly perfect by the "loaner" program whereby I can use a conventional car for weekend trips to the mountains, for the cost of fuel. Schomp has always accommodated my needs. They even wash my i3 before I get it back !

Mace Bender

12 de jul. de 2016

I had the pleasure of buying a used vehicle from Schomp BMW and it was honestly the most hassle free car buying experience I have ever had. Everyone at the dealership was great and extremely polite. I would highly recommend going through schomp for any of your vehicle needs. Alice Hausig made the utmost simple and pleasant car buying experience in the world. By the time I reached the dealership she had the vehicle serviced, immaculately detailed and all of the paperwork filed and ready. Highly recommend!

lsalas098

11 de jul. de 2016

Elijah, Kathy and others did a great job in taking care of my car and the class relating to Introduction to my BMW. I was really impressed with the attention in taking care of my needs while I was there. Thank you all for your help!!!!

M5

11 de jul. de 2016

From the time a team, not a person, a team of Schomp guys swarmed my car until Elijaha nd Joel explained in detail and English what my problem was, this place floored me. I've never been treated so professionally, courteously, continually checked on or have an appt met. They said 2 p.m. and my car went in at 2 p.m. They checked on me, updated me and got me out quickly. I don't live in Denver but would strongly consider going to Schomp to buy my next car simply because of the service.

Trish246

11 de jul. de 2016

Brian Neal was very nice to deal with. He was straight forward, honest and knew everything about the cars. This really cut down in time and made everything easier...This was our 4th car from Schomp, so I would definitely recommend them!

Karla211

9 de jul. de 2016

Dave tracked the work and kept me current PLUS he acted as my eyes and helped ensure the highest quality results. He's a star!

Sienna01

9 de jul. de 2016

Just want to share a positive comment about Mike Salazar one of Ralphs Schomp Customer Service Technicians that provided product knowledge of BMW was nothing short of superb. He explain the subject matter in simple terms and further supportive his logic from a automotive/business perspective The information he share was further supportive of research that he had done and share with me. Thus allowing me to make my decisions/choices that made financial and mechanical sense for my X5 BMW.The end result was cost savings and a better performance of my X5 Thank You

BrettR

9 de jul. de 2016

Ben was the man. Period. Graham was awesome as well. Great experience for my wife and I. Will most likely be back at for our next lease and will recommend for anyone in the market for new sports car.

HomerBowie

7 de jul. de 2016

I came to Schomp BMW to test drive a car that I found on Cars.com. I entered the very new and clean environment and was greeted with a smile from a welcoming member of the dealership. I waited for a few moments and was introduced to Chuck, the salesman that I spoke with earlier about the car that I wanted to drive and look at. Chuck was welcoming and very pleasant and was told that he would be a minute while he found the car for me to drive - it had just come back from the shop after an inspection. I took a minute or two to grab a burger and a drink from their tent. That was nice. After a few minutes, Chuck drove the car to me. We hopped in, and I had a great test-drive of this incredible BMW automobile. We took a 20 minute test drive up the mountains, where Chuck let me drive the car as I would like to. On the way, he pointed out some great things about this vehicle. He answered all my questions about it, and made me feel good about my purchase.I wasn't completely sold on it, and wanted to try some other options. He showed me two other vehicles to drive. I test drove them, and with his assistance, chose the first one that I went to see.Chuck was funny, helpful and understood my desires and made me feel good, whichever direction I went. He spent over three hours with me while we got the deal done. I never once felt that he had other customers to get to, or that my time wasn't valuable. He was awesome!While the financing was being done, the rest of the team was very cordial and freindly as I waited.Having bought a few cars in the past, this expereince was one of the best ones that I've had. Since the purchase, they've made me feel like part of their family.I highly recommend Chuck and the Schomp BMW family. I'm happy to be part of the Schomp BMW family.

Grandma

6 de jul. de 2016

Chris Sanchez was thorough, friendly, helpful, and patient with me, and I appreciated his respect throughout the transaction. Originally, I had researched online, and I decided to test drive the X1, mainly because I needed a power tailgate after my shoulder replacement. Chris spent much time educating me, and then I decided the X3, with its lumbar adjustment, was the SAV for me. So we put one together, with the options I wanted. He was great in helping me decide what I really didn't need or want, as well. It was more of a fun and exciting adventure than I had anticipated buying my first BMW would be! He ordered the car, and it arrived sooner than I had expected!I also appreciate that the Sales Dept does not work on Commission, and that pricing at Schomp is reasonable. The trade-in of my Subaru Forester was equally a painless process. Additionally, Phil and David Toben in the Genius Department, are terrific teachers! I hope you never eliminate this "consultation" service, as it is so essential for my (older) generation to learn about how to operate and utilize the technologies offered now! I can't sing their praises loudly enough!

Ccb81

5 de jul. de 2016

Jesse was great to work with. Very professional team. Quick process. Straightforward price. Received good value for my trade-in. Very helpful orientation to the new car with the BMW genius, Dan Timmers.

Keilan W

5 de jul. de 2016

I brought my 13 bmw 335i in because of a very rough idling issue. They found the issue and resolved it. On top of that they did a brake fluid flush, buffed my rotors buck use of a little rust, put a new air filter in, toped off fluids and even rinsed and vacuumed my car. Btw I live on a dort road and my car was pretty filthy from recent rain turning into a mud pit iny driveway. Everything was above and beyond what I was expecting. I will definitely return for any services I will need in the future as well when I want to buy a new bmw. Great job!

Redcone

5 de jul. de 2016

Chris Sanchez was great to work with. He is very knowlegable about the vehicles and options. He followed up as appropriate and kept me informed without bugging me. He did a great job and won my business when I was deciding between another Mercedes and going with the BMW product. Great experience with Chris.

Rob_Novick

5 de jul. de 2016

I had a great overall experience at Schomp. While a bit skeptical of the no haggle process, I became more confident as time passed. In fact, I even went to another dealership and was quoted a price on the same vehicle. In the end, it was the same price but Schomp's service, customer handling, and knowledge was outstanding. And although i was supposed to start with Agye he was tied up with other customers and i began my process with Markus. The transition back to Agye went well. I suspect this is not an easy thing to accomplish as I was comfortable with Markus. But, the transition occurred and I was made comfortable throughout. Kudos. Lastly, Phil, who walked me through the use of my car was outstanding. If we were serving drinks I think we could have spoken for another two hours. Thanks Phil.

KDoc172

5 de jul. de 2016

This was our 2nd time using Schomp for a used car purchase (1st time we didn't buy car here). We came back to Schomp because our experience was so good the first time, even though they didn't have the car we wanted. This time, we found a great pre-owned vehicle that fit our family's needs. Alice H. was great to work with! She always responded quickly to my texts and questions. The car was ready to go for the test drive and it was the cleaner than any other cars we had already test-driven. Everyone at Schomp was extremely friendly and helpful. I love their 1 person, 1 hour guarantee when buying a car. They stuck to that promise and I really appreciated it! There was a minor repair needed and the service department reached out to me within 3 days, even over the holiday weekend, to schedule an appointment to bring the car back and have it serviced. I would highly recommend this dealership and all their employees. We appreciate that they don't haggle on the price and that there are no dealer handling fees. The whole experience was awesome, we will definitely be back next time we're in the market for another vehicle.Thanks Alice and Schomp Automotive!

Bryan Serrano

1 de jul. de 2016

I walked into this dealership not expecting anything beyond a shark attack. I was pleasantly surprised at the friendliness and attentiveness of the staff. I never felt pressured and at times forgot I was even at a dealership. I would recommend visiting for your next purchase. I worked with Jesse who was great from beginning to end of the experience.

Scarlett

1 de jul. de 2016

Matt Mueller takes such great care of me, and always makes sure that I'm satisfied with what was done to my car. And the last time I was in there, they were a little backed up, so he washed my car himself! Now that's customer service !

Happy Cutomer

1 de jul. de 2016

The Advisor, Chris Adams, did a great job of keeping me informed on the status of a complicated repair. He also facilitated the communication and successful coverage under my extended warranty with an outside vendor who is very difficult to work with. He is a great advocate for the customer.

chrisBMW

1 de jul. de 2016

Chris Adams has been our service advisor at Schomp since we bought our first BMW in 2007. He's a delightful guy, very knowledgeable, efficient and friendly. I know I can trust what he tells me about my vehicles, both an X3 and a 328i Convertible. I know that when I get my car back, it will be fixed to my satisfaction and will be clean inside and out.I have enjoyed our relationship and hope to be able to continue it for many years to come.Chris Wackman

Joe3S

1 de jul. de 2016

Schomp's service department delivers a consistently great experience. Very well organized, efficient, courteous, quality work. After hitting a huge bump on the freeway that severely damaged the front end of my 3 series, Schomp not only got it riding smoother than ever, but updated my iDrive software fixing a glitch with displaying song tags on the radio.

Eddielo31

30 de jun. de 2016

I recently purchased a BMW 535i at Schomp BMW and it was a great car buying experience. I worked with Chase Haldeman who went above and beyond to help me get into my dream car. Chase was able to answer all of my questions about the car, did not put any pressure on me, which has not been my experience with car salesman and made sure I got the proper financing. Chase also worked to get me out from under my leased vehicle so that I could purchase the 535i. If you are not doing business with anyone, I strongly suggest you ask for Chase.

dukesandy1

30 de jun. de 2016

All arrangements and followup handled by Chris Adams. Super treatment and wonderful service. The same kudos for the Boys back the in the shop that performed the Tech services. It's great peace of mind to know that the car was fixed correctly. Thanks! Re: visit dated 6/24/16 by owner Tom Enos/Centennial

juzeta

30 de jun. de 2016

My experiences with the Services Team at Schomp BMW Highlands Ranch have consistently been above par. They've raised the bar when it comes to customer service and support showing a level of professionalism, sense of urgency and communication that is not often seen and provided. If feels great to know that if any level of concern pops up, you all will take care of it and I always drive away happy. Cheers!Jeremy Uzeta

chrs525

27 de jun. de 2016

This was my second time going to Schomp BMW in two years and there was a reason I returned. My first purchase was an impulse buy but still a great buy which brought me back again. My client adviser (Evan Andrianakos) was very professional and patient. Buying a car can be a tedious and stressful experience but Evan listened to the specifics details about what I wanted to buy. I can easily say I will return to buy again at Schomp in the future, these professionals put the customer first and Evan went above and beyond to find just the car I wanted to buy that was right for me. Thanks again!

Jamie

27 de jun. de 2016

I returned to Schomp for a new X5 due to the great service I was provided with my last vehicle. My previous salesman had been promoted so I worked with Cody. He was extremely helpful and took the time to find the perfect vehicle that met all my needs. Cody was quick to provide all needed information and was very professional during the entire process. I would not hesitate to recommend Cody and Schomp.

bmw123

27 de jun. de 2016

Schomp BMW Highlands Ranch has great inventory and selection and made my visit and special by taking care of my needs. I will go back in a heartbeat to buy that next set of wheels.

Bahar1380

27 de jun. de 2016

They Never clearly tell you what service you are elligible for after paying tons of money for services and maintenances. Very rude and impaitient sales and service crew. Just fakely giving smiles but dnt do the job right.When took the car from the service, the service advisor even didnt bother to discuss the issues in person and didnt show up.for a simple question of what are the covered items in the contract plan, i was shoot to 6 different numbers and people and finally not even an answer.Sales person on the phone just hung up on me! I did not even raise my voice and was very calm and just trying to find out info about coverages.After they sell the car, you would regret buying it from Schomp!

Screwed over by schomp!

26 de jun. de 2016

Bought a used BMW and nothing but issues ! Computer problems electrical was shot and we had to pay for it the alignment was. Ot done right after we took it in! Ruined 1200$ in new tires brought it back in and was told too bad!! We then had to pay for another alignment and new tires again that were only 6mo this old!!!! THomas was. Was very cocky and rude RUN fast if you get stuck with him!! RUN!!!! We wanted to trade it in we asked about a.certain new car he came back with a car we did. Ot want!! We said NO!! Funny I'm paying the payment!! He gave us one option that was it!! Then he wanted over 8 grand as a down with a credit score over 720 and 28precent income to debt ratio- we had bought 4 cars prior and I now can say they don't care to sell cars!! They can't be bothered! Sales and customer service used to be amazing and it's gone to xxxx !! It's terrible!!! We will not return we will go to Lexus! Management needs to really look at staff/sales and figure out what's important!! Words getting out!

Janice McDonald

23 de jun. de 2016

I purchased my 325 new from Schomp in 2006. Due to their maintenance and care, the car is in great condition. My service tech, Matt, has been great over the past few years. Would recomment asking for him when you go in.

Theresa Benson

23 de jun. de 2016

Schomp BMW is the best place to buy your BMW. This was my 5th BMW purchase and first with Schomp BMW and best experience ever. Chris Sanchez my salesperson and Rob Ashby treated us great from the initial phone call to delivery of car. The one hour one price no hassle is so true. They valued our time and were able to get us all the information we requested and handled our trade-in. It was very transparent and once we decided on our car, we were out the door in under an hour. We highly recommend them, and will be buying our cars here in the future.

andrew0227

23 de jun. de 2016

The service is always top notch. Elijah always goes above and beyond. I also dealt with Justin and he was great too. The service is second to none.

Amy Gray

21 de jun. de 2016

Appreciate the excellent service and honesty of my service advisor. Experiences like this provide peace of mind and reinforce why I choose Schomp BMW. Thanks, Elijah Brimage.

Sean Patterson

21 de jun. de 2016

I have taken my car in multiple times and the last 2 times were sudden situations and they were able to get my car in the same day and in both cases also gave me a loaner car. Never had any kind of issue and they've always treated me excellent. I actually drive further to get my car serviced by them over the other dealership in town.

Daniel Baxter

21 de jun. de 2016

To have a great experience and to be happy with a new car, you need a great brand like BMW and a great dealer like Schomp. When you walk through the front door of this amazing place, be ready for positive energy- customers excited about what they see and advisers excited about getting you behind the wheel of just the right ultimate driving machine built for you. No matter the model, year or price point, they treat you with the respect and honesty you deserve. My adviser was Chris Frydrychowski, no nonsense, great listener. These advisers don't work on commission, so don't expect a high pressure up-sell. Chris worked his tail off to make sure I left there a truly happy customer. He made it easy for me and got me behind the wheel of car that met my needs, no more, no less. Great experience. I recommend Chris as an adviser, especially if it's your first BMW.

JoeP

5 de jun. de 2016

Overall a good experience. Biggest complaint was how long it took. After all paperwork was complete it took almost 2 hours to get in the car.

JulieD

4 de jun. de 2016

I have bought 3 cars from Schomp and enjoyed every one. Yesterday I got my dream car and enjoyed the whole process. Worked with Client Adviser Mike Mirrione who was very professional and with BMW Genuis Phil Baykian- dude knows his stuff. They spent as much time with me as needed - it never felt like they weren't exactly where they wanted to be. They even got as excited as I did when we started customizing it to my liking. Well done! Julie D.

kiwi535

1 de jun. de 2016

I needed a newer pre certified 5 Series to replace a 10 year old 530 that was close to 100,000 miles. Saw a likely candidate so dropped by dealership late on a Friday afternoon and left a couple of hours later with that replacement. Great assistance from Alice Huesing and Mike Morrine to juggle my test drive and paperwork with their ongoing work schedule. Had received good assistance in past as well as for scheduled maintenance so there no haggle approach and understanding of the process were all helpful including an efficient trade in process. Recommended.

Andrew

20 de may. de 2016

Besides the point that I have an amazing car (2016 4 Series) but the costumer service is the best I have ever had on any vehicle purchase. My Schomp BMW Service Adviser, Jenna Malone was exceptional. Her attentiveness and empathy to my situation was nothing short of amazing. Jenna went way out of her way to make sure that the repair to my car was quick and done professionally. Any other place in my situation (changing out winter tires to summer times and having a bad valve stem mounted in one of the summer tires) would have been an all day ordeal, but Jenna made the situation comfortable and got me on my way. She even followed up the next day to see if the tire was holding air and that there were no other problems. I will be a Schomp BMW customer for life. Not just because the vehicle is nothing short of amazing, but there costumer service is what separated the Men for the Boys in the vehicle market.

MCPP

7 de may. de 2016

Called on Monday to inquire about a used car they had listed. They said it wasn't available and they need to take the posting down due to a recall issue. I noticed the posting was still up that same week on Friday. I called them to see if anything changed, and one of their staff said that it shouldn't be up still due to the recall, but then said they'd call me back because they may be able to work something out so I can buy the vehicle and bring it in when the recall replacement part comes in. Few hours later they called back saying it was good for purchase. I scheduled a time to see the car that same night. About an hour prior my appointment they give me a call and said that the car was sold the day prior (THURSDAY), which was THREE days after my initial call about the car. It seems that their sales team is absolute garbage when a car goes from initially not being able to be sold on that Friday to being sold the day prior on Thursday. This dealership is an absolute joke.

Birdshooter

18 de abr. de 2016

I expected high standards as a BMW is something special; however, I was pleasant surprised with the professionalism of Schomp BMW employees. My salesman, Justin Albrecht helped me choose which car was right for me and genius employees Phil (not sure what his last name, older gentleman who explains features of the car) and David Toben were exceptional. These gentlemen were friendly, very helpful and found a way of explaining the features of the car in such a manner that I did not feel stupid. I am sure that I will be contacting these men again as I become more familiar with the car, and thankfully I am sure that my inquiries will be welcomed. They represent Schomp and BMW very well - I will refer friends and enjoy the BMW experience.

Sowards

16 de abr. de 2016

We had the pleasure of working with Mike Ransohoff. Couldn't be happier with our purchase of a pre-owned vehicle as a first car for our teenager. He followed through with everything that he said he would. Easy, painless and exceptional customer service. Our thoughts about car buying have changed...for the better! Highly recommend Schomp BMW

BMWG AND HER X6

15 de mar. de 2016

I picked up my X6 just a few weeks ago and from my Sales Agent, Chris Frydrychowski to the BMW Genius, Francisco Nunez & David Toben I could not have asked for a better experience. They have answered all of my questions with ease and complete understanding. David even came to our home to program the garage door opener to the car. I would recommend SCHOMP BMW to anyone looking to buy or just needing extra help navigating throughout. Thank you for the excellent service.

steph123

27 de feb. de 2016

Schomp only puts the customer first until money is in their hand. I was sold a car that had problems within the first few days off the lot. The sales manager was overly rude and disrespectful at every interaction. Over the first three months after I purchased my car over 1k of repairs were needed- in addition to an unknown dollar amount to diagnose and fix an electrical issue (that has resulted in my car breaking down three times already since December). I will find that out when I am able to pay for a length diagnostic financially (as the car is now becoming a money hole). Schomp not only ignored my pleas for assistance or exchange but actually stopped responding all together after I asked for a reasonable trade on offer if the sales manager (John Costello) was serious about helping. The general manger of the store was included on all emails so it is clear that the lack of integrity flows at all levels at this dealership. If you want a reliable car and a dealership that stands behind their vehicles putting customers first then Schomp BMW is NOT the place. I am now stuck with a car I paid over 17k for that spontaneously breaks down and leaves me stranded with no foreseeable fix or way to diagnose.

Gmoney

22 de feb. de 2016

We have such high expectations when it comes to trusting a dealership to service our personal vehicles and Ralph Schomp met and far exceeded our expectations. Its was such a pleasure dealing with Chris Adams (service dept) and Aaron (service manager). They are very professional, knowledgeable and they both have great talents on handling demanding customers such as myself. My late father once said to me, once a highly respected and admired local landmark business is been around (over 70 years) this will only indicate one thing and one thing only "Perfection is finally achieved".. I also wanted to thank Mark W. for his time on dealing with me. Thanks again Ralph Schomp BMW and keep on doing what you guys do best, you guys are awesome!! Thanks Gary P. 2011 X5 Castle Pines, CO

liz16

21 de feb. de 2016

I worked with Chase Haldeman for the purchase of our new BMW and with Marcus Decherd who showed me how to work everything in the car. Both of these gentleman were excellent! I would definitely recommend anyone to them.Liz

Newbee bmw owner

21 de feb. de 2016

I purchased a certified used vehicle in November of 2015 and to our surprise it needed brakes 4500 miles later , we took the vehicle in for a brake inspection and at first they didn't have the information as to why we were dropping the car off, they thought it was for service. So after a couple hours they called confirming we needed brakes. " which we already knew", long story short they quoted us for front brake replacement pads rotors and sensors .$800.00 parts and labor .wow pretty pricey, but then again it is bmw! So after going back and forth about why we thought they should've replaced the brakes "prior" to selling the vehicle they discounted the brakes down to $101 dollars and oil change for $80 dollars so we originally went from around $1100-1300 for everything that they recommended we paid $182 . 00 Which was awesome considering what they originally wanted us to pay. I would definitely recommend anyone to schomp BMW . Overall great service

cololawgeek

4 de feb. de 2016

Admittedly I am a demanding customer and an attorney which is a bad combo for anyone but I treasure the times I can just have old fashioned customer service and don't feel like I am going to battle just to get a fair deal. Buying from Schomp (3 cars in 3 months, another next month) and working with Joey Hegge, by far one of the best Client Advisers I have dealt with to date; I was treated well, know they had the best price, no nonsense fees etc. The important thing is I had an issue with a car (my 9th BMW) and it was handled by Joey, Rich Battista and the Owners insisted me, the Client, be satisfied--happy even, with my choice and pet peeves. Never has a dealership done anything like this (Generally, BMW is better than most but Schomp is the best of the better). No need for details, but rare is a dealer--or anyone for that matter that stands behind their product and demands the best from the staff. I know this sounds trite, but it means a lot when you walk in the door you are greeted by any number of people from the Genius staff (walking talking owners' manuals that know all those things that I an too damn old to learn) and best of all, if you are admiring a car or just looking you don't get the old 1st line "what will it take you to buy this today"--instead they say "hi"--they get it; they know we want to look, browse, then buy--but at our pace. Any staff member will smile and help and not in a smarmy way but a genuine human who like their job. Even the follow-up--instead of counting your cash in the backroom, at least--I mean at least one person will call or email to make sure everything is as it should be.

RichBeck

4 de feb. de 2016

Joey Hegge and Rich Battista are just two reasons to buy a car from Schomp. I purchased 9 BMWs over the last 25 years in Ct, Chicago, DC, and Colorado and Schomp is, by far, head and shoulders above the rest. Price, selections, great staff to cater to every need (and I am a high maint customer). I have never seen, nor heard of a businesses of this size have the Owners actually care about the Customer Experience. Sure, its a BMW dealer so you expect more than most but often, in my experience, the snob factor creeps in; not here. From the moment they greet you to pointing you in the right direction it is a no hassle/headache experience. What I especially liked is I was not prejudged: i walked in jeans and a t-shirt and got the same treatment as a Denver Bronco who was buying the new 750--and I spent half as much (but came back 2 weeks later--the dealership gives you the opposite of buyers remorse--you want to go back and buy a roof rack or a key fob. Just nice people--not, in any way, manner, or form, are they a typical car dealer. They have the best selection and prices so might as well start at Schomp--and save spending a day with the used car dealers of old.

masonbw

1 de feb. de 2016

I purchased my first BMW on 29 Jan 2016. What an experience! My salesman, Jeffery Tucker was patient and very informative throughout the entire process. He was there constantly to answer my questions and help me to hang in there while we waited for my car to arrive from Germany. There were never any surprises. The pricing was exactly what he quoted when we place my order. I really appreciate that. When I showed up from Casper, WY Jeff was there to meet me and show me my new M4! The paperwork was simple and to the point. We built my finance package together, face to face, in an unprecedented transparent way. Wow! I've never seen where my salesman was my finance guy too. It was awesome! He then handed me off to Mr. David Toben. An exceptional BMW Genius! David went over my car with me up, down and sideways. He was so helpful. I can truly say when we were finished I really felt like I had owned the car for years! Fit like a glove! I would also like to mention the rest of the Genius team was polite and showed a genuine excitement for me when they learned I was picking up my first BMW. Thank you again; Jeffery Tucker, David Toben and Schomp BMW for an Exceptional Purchase Experience.

MWagner

18 de ene. de 2016

I really enjoyed getting to know Kathy Powell ,Marcus D. their team at the New owners of BMW car class. What an amazing evening of customer service! They provided light food and beverages and we discussed run flat tires and they answered all our questions. We had a detailed orientation of the service department and had fun getting to know what goes on behind the scenes and how well our cars are taken care of during service. After the evening was over my new car was returned washed and returned a FULL tank of gas. Thank you Schomp! (Thank you Cathy for getting my extra keys and Marcus for giving me a lesson on the iDrive. ) Best dealership in Denver!

David B

15 de ene. de 2016

In the process of buying a pre-owned BMW, sales manager Matt Rebeck test drove my current car with me to determine trade in value. Seemed like a nice guy, although the typical car sales person type. Rest assured he pointed out every flaw in my car down to the littlest detail without ever complimenting anything like "your car is very clean and well kept" or "I'd like to see the service record and how good you maintained this vehicle". Nope. He was snide and arrogant in giving me all the excuses he could to offer me the lowest trade in value possible, offering me $5,500 less than another BMW dealer in the same town! Clearly Schomp sees dollar signs and loves to take trade ins and cut people down as much as possible to profit off them. I took my business elsewhere. Be warned!

MCB

7 de ene. de 2016

I wanted to tell everyone that I just had the best car buying experience that I have ever had in my life. Thanks to Schomp BMW and Gerardo "Jerry" Chavez. This young man is a great sales advisor, the best I have ever had. I have owned about 50-60 vehicles during my lifetime, and so I have see a lot of car salesmen that I really don't like. Usually when I buy a vehicle from a dealer, I go home angry because I feel like I got abused. This is not the case with Ralph Schomp BMW, this is the 3rd vehicle I have bought from them. I did buy another BMW from another dealer and I was not happy at this dealership. Ralph Schomp has the best customer service, they are honest(which is very hard to find in the car selling industry), kind, understanding, and patient. I just don't have enough good to say about Jerry, he was the best salesmen I have ever met, he was not pushy, and was super knowledgeable about the vehicle I wanted. I just wanted to tell the world that if you are going to buy a BMW GO SEE JERRY CHAVEZ, AT RALPH SCHOMP BMW, you will not be disappointed. I have had nothing but good experiences every time I have ever went there. The sales and the service is the best that you can get. So thank-you Jerry and Schomp BMW, for taking care of me. I will be back for all my service, and my car buying needs. Even though I live in Wyoming which is a good 130 miles away, it is well worth it. Thanks!!

JeffX4

6 de ene. de 2016

We have had a good number of new car orientations in the last several years. Most employees show enthusiasm for this task, but Marcus Decherd of Schomp BMW is truly exceptional in his knowledge of the BMW product line. He not only knows how things work, but knows the technical methodology behind the design. Marcus has a true passion for his job. He knows the BMW line and the competition as well. The new car orientation of our X4 truly enhanced our appreciation of the vehicle.

CBarna

6 de dic. de 2015

I recently purchased a 2016 BMW X5 from Schomp BMW. While the sales experience was not 'excellent' but acceptable, the Genius experience was wonderful. Schomp offers a "Genius" to help a new buyer know all the specific features about the new vehicle - Great program!! I worked with David Toben as he walked me through the various features of my new vehicle. He was very thorough, answered any questions I could think of and those I couldn't think of, and had great patience. I had two Genius sessions with him which helped me a to review and remember the features of the car. David gave me his cell number in case I needed help as I became more familiar with the car and had questions. I had asked him about a couple features the salesperson told me were on the car, he advised no 'they're not on this car' and explained why. These are not 'big deal' features to me, but I couldn't figure out why I couldn't get these things to work - such as the 'foot' activated trunk door opener (thought it would be handy with full hands) - it's not on my X5. Thank you David for a great experience and the complete information about my X5!

Stratpilot22

4 de dic. de 2015

Schomp BMW was absolutely fantastic from start to finish. We purchased a 2015 BMW X-5 demo vehicle and could not be happier with the level of service, attention, professionalism they provided. There was absolutely no pressure to purchase a vehicle, the client advisor (Anthony) was very responsive, courteous, and very very professional. We looked at BMW vehicles for several months around the local Denver/Colorado Springs area and found Schomp BMW to be a cut above the rest in all regards (no Dealer Handling fees, replaced the specialized HUD windshield due to a small crack in the windshield with no hassles). This was such a positive buying experience, we can't say enough. If you are in the market for a BMW, don't go anywhere else besides SCHOMP BMW and ask for Anthony Andreozzi.

bradbmw

19 de nov. de 2015

Crystina was great sales person and got me into the perfect BMW for me and Marcus was the genius that taught me how the car works...and that took a high level of expertise and a lot of patiences!

TOML-CR

16 de nov. de 2015

Bought our 535 X drive in Sept. 2015. Thus far, the experience with Schomp has been light years ahead of other auto dealerships. All Schomp employees from sales to service folks are pleasant and eager to help.Sal Hernandez our sales person, Marcus Decherd, product genius and Dave Mascarenas in service are all great with which to deal. Initial contact with all was professional and friendly. Follow-up was quick and provided complete answers to our questions. I highly recommend them!

Will1944

2 de nov. de 2015

Marcus did a nice job of showing me features of the car that I didn't fully understand. Pleasant guy and I left knowing more about how to really use the many things this car has to offer. Thanks

css Happy BMW Owner

12 de oct. de 2015

What a professional! What a company!I have been too many dealerships and Matt Mueller and the Schomp BMW service team is great. Efficient, to the point and In and out within 2 hours.......

bon

30 de sep. de 2015

I came in for my second "genius team" appointment. Marcus Decherd was was very informative and helpful in answering my questions on the X5 operations. He is such a knowledgeable person, and was very patient with all my questions. He makes the whole learning experience fun. Also, thank you for the car wash and free tank of gas.

NGISMONDI

29 de sep. de 2015

The car buying experience can be daunting and sometimes intimidating. Thats a shame because the experience should really be exciting and enjoyable...Thats the reason the ONLY place I go is to SCHOMP BMW! They have so much to offer and make the experience just amazing overall. They are no pressure and no commission so there is no one lurking to hustle you through and take your money. They are easy going and genuinely interested in helping you with the process. On top of that they are incredibly knowledgeable about their product! I just yesterday picked up my new vehicle...I was lucky enough to work with Jeff Hanson, who has been at the dealership for 13 years! He was absolutely FANTASTIC! Then, my BMW Genius Marcus Decherd spent more than HOUR with me going over the entire vehicle and its systems and got everything I needed programmed in! I pulled off the lot feeling like I had been in the car forever...it fit like a glove! Its the equivalent of getting a finely tailored suit made just for you from scratch! The whole team is amazing there...Todd Courtney, Matt Rebeck, and the GM Rich Battista and Jeff Capps are the best in the biz in my opinion. Hands down if you are shopping for a car...look no further than Schomp!

N. Gismo

29 de sep. de 2015

The car buying experience can be daunting and sometimes intimidating. Thats a shame because the experience should really be exciting and enjoyable...Thats the reason the ONLY place I go is to SCHOMP BMW! They have so much to offer and make the experience just amazing overall. They are no pressure and no commission so there is no one lurking to hustle you through and take your money. They are easy going and genuinely interested in helping you with the process. On top of that they are incredibly knowledgeable about their product! I just yesterday picked up my new vehicle...I was lucky enough to work with Jeff Hanson, who has been at the dealership for 13 years! He was absolutely FANTASTIC! Then, my BMW Genius Marcus Decherd spent more than HOUR with me going over the entire vehicle and its systems and got everything I needed programmed in! I pulled off the lot feeling like I had been in the car forever...it fit like a glove! Its the equivalent of getting a finely tailored suit made just for you from scratch! The whole team is amazing there...Todd Courtney, Matt Rebeck, and the GM Rich Battista are the best in the biz in my opinion. Hands down if you are shopping for a car...look no further than Schomp!

Chelsea123

14 de sep. de 2015

These guys are awesome. They gave me way above KBB on my trade and made purchasing my new car very painless. The price of my new car was very fair since they don't do haggle pricing. They have earned a customer for life! Easiest buying experience I have ever had.

bandsodell

9 de sep. de 2015

We spent an hour with your great Genius "Marcus Decherd " as he guided us through our new 750i. What a pleasant young man - very informative and kind. Keep hiring young men like this and yoursuccess will continue. We aren't saying that we old folks won't be back for more help in the future, as I am sure we will, but thanks for all you do.

x5mdrvr

8 de sep. de 2015

I recently purchased a 2016 BMW X5M from Schomp BMW. My follow up appointment was with Jerry Chavez. Jerry is AWESOME! Kathy Powell has a great team!!! I have been a bimmer driver since 1999 and pride myself on knowing the capabilities and functionality of my vehicles. However, Jerry showed me things that I did not think of asking with regards to the technical features. He answered all of my questions and gave me information that I think makes owning a BMW much more rich. Jerry is very personable and professional. What I like most about Jerry is that he is passionate about the brand. I could talk BMW talk all day with him. Jerry not only knows the product, but also drives what he is passionate about. If other dealerships had a "Jerry", the client would enjoy the experience from start to finish. If you do purchase a BMW from Schomp, I highly recommend requesting Jerry to be your BMW Genius and request Berle to be your Service Advisor. Berle is one great person. He treats my wife with the utmost respect and friendliness. It is after the purchase that matters even more to me because you are going to have to trust your Service Advisor. If Berle says I need this or that, I trust him unconditionally. We hope Schomp keeps this team around for us and others to enjoy the Ultimate Driving Experience.

Brynda

3 de sep. de 2015

We had a great experience researching and buying our X5, in addition the aupport from bmw genius afterwards was excellent. No complaints, would repeat the experience and recommend to friends.

AlexP413

1 de ago. de 2015

Where to start with this frustrating establishment? There were many things that were promised with the car that simply were not done, or lied about (such as brand new tires, and misrepresenting the work done to the car before I bought it). I was also lead to believe that the car was certified when I purchased it used, and come to find out from my many visits to the service department, that "this car never would have been certified". As for the service department, there are a couple people that are helpful, like Jake, the technician, he helped me more than any of the service advisers/managers ever did. The advisers/managers never once took me seriously when I had an issue, usually blowing me off completely (possibly because I am younger than their typical customer, but incredibly frustrating nonetheless). Some of the few nice things about this dealer is their longer service hours, their loaner cars, and the group of people they have that details the cars before they are returned from service. Other than that, this dealership is one of the most infuriating that I have had to work with for any of my cars.

Dina

29 de jul. de 2015

I bought my first BMW in April. I have been amazed at the customer service of Matt Daymude, who sold us the car and all those in the service department that have helped me out over little things, like no place to put a front license plate. They all bend over backwards to be helpful, courteous and efficient.

Divelowkey1672^

13 de jul. de 2015

Let me start out by saying I have been a sales professional for over 22 years, 12 of which was in the car business as a salesperson, sales manager or finance manager. After a bit of a rough start at Schomp my buying experience was turned around completely thanks to Rob (Sales Manager) and Larry (GSM). I left with a great 2014 750i which I hope to enjoy for a long time to come.

Jimmy

19 de jun. de 2015

I don't know why dealerships in general don't value the customer anymore. When I first arrived at Schomp I stood around for a least 15 minutes in the lot looking for help with a new vehicle until I entered the lobby and stood around another 10 looking for someone to help me out. Finally asked a service rep if there was a salesperson around. They called somewhere and a guy finally came out saying there was a lot of "new" people there and they were training. Ok, I guess you can train while all your customers walk out the door... Anyway this guy gets a car for a test drive and proceeds to drive it like we are at the Indianapolis 500. If sales people are driving the cars like this before they are purchased then they are causing undue wear and tear on the brakes and mechanical systems. That is WHY I wanted a new car so I know I am buying something that hasn't been abused. So much for that theory! To top it off they don't have the color scheme I am looking for and keep trying to push me into something I really don't want. So I leave and the sales person (that now has my personal contact info) starts to send me weird texts at odd hours so I have to block his number. If you want a frustrating and creepy experience go to Schomp.

dtown ballers

17 de jun. de 2015

went to BMW to purchase a 7 series took a week to get the vehicle because they could not sell it because of the safety factor that the salesman was unaware of supposedly he said we could sell the car while 2 days later manager calls and says no we can there is no sale until safety requirements are completed also service that was promised that they owe was never done they lied and said it was all done come to find out nothing was done it was the same way the day I looked at it not even an oil change or anything they promised very very bad service be careful

Smugness_doesn't_suit_you

16 de jun. de 2015

Their prices are reasonable, but they rip you on your trade.... obviously people want a nicer car, and after enticing you, they rip the carpet from under your feet and low ball you on the trade. I also got sold a package with my car that the car doesn't even have.... They pulled trade values from the same web sites as I did and somehow they came in over $1,000 less than my trade value....Don't take a trade, take a jack-xxx of a friend to question everything and make sure the car has what you are paying for.

angry and annoyed

21 de abr. de 2015

2 days to attempt to buy a used car only to be lied to by our sales rep about the reason for a turn down. I understand that my credit may not be the most pristine (and big car dealerships only seem to want to deal with pristine credit), so ask about my credit up front, turn in my request for a loan in a timely manner (which did NOT happen) and be totally honest with me about any declines; I know what my credit looks like so I don't need any sugar coating. I will never do any business with any Schomp dealerships in the future and neither will my family.

Hamid and Mojy

27 de feb. de 2015

My wife and I came in and ended up buying a really nice pre owned Lexus RX 350 from Moe Kaeni on Wednesday and are extremely happy with our purchase. Moe Kaeni our sales consultant was attentive and took greta care of us throughout the process and was very accomodating. We recommend Schomp BMW and Moe to anyone looking for a car. Thank you

GTO

17 de feb. de 2015

I bought a truck from there for $15,650 and change. I drove it for 7 months. Here's what I did to it after I sold it and lost $6000. I put new shocks, rack and pinion, new tires (other tires had inner wear), slave cylinder, clutch bushings, steering column, brakes, ball joints, tie rods etc...This was a financial disaster....beware of their used cars. I would take it to a mechanic and autobody shop first. The checklist they give you that they went through the car and checked it before selling it to you should go in the trash. Go anywhere else and you'll do better....

Cress the Sailor

17 de feb. de 2015

I currently own a 2001 BMW 330 I that has been serviced by Schomp since I moved to CO in 2004. I can't say enough good things about the experience except that the Schomp Culture is truly different from any other dealership that I have ever used. Their focus is clearly on the customer from time you enter the facility until you are contacted about your experience after the work has been completed. No effort is spared to insure that you are satisfied. Those experiences did prompt me to purchase a 2015 BMW 335XI, which was delivered last week. Now, let me say a few words about the buying experience for the ordered car. Both Marty and Steve, who were my client representatives, made it clear to me at the very beginning that they were there to assist me with the purchase. And that they would be asking me questions in order to better assist me in the decision making process. Never was I made to feel uncomfortable or not in control. The purchase, the delivery, and the orientation was performed with a high measure of excellence. It was seamless and spot on.

JoeH

31 de dic. de 2014

I had bought a BMW back in 2008. Was in the used market at that time and went to Schomp BMW. While initially the service was good it ended in a less than ideal experience where the car was sold to someone else while I had it on an overnight test drive and my paperwork was shredded without my consent. I have read other negative reviews from years ago and perhaps that was true years ago but it was certainly the opposite of my recent experience. Many friends had had exceptional service so when looking to get a new BMW I gave them a second chance. Everything about my experience was perfect and to the level of expectation you expect when buying a BMW. We ordered an X3 so that we could get everything exactly as we wanted. We have no regrets with this and would highly recommend going this route. As the X series are built in SC the turn around was quick. It arrived 18 days after order or 9 days after our production slot. We picked it up 21 days from the time the order was placed. The price was a flat amount over dealer invoice so it made for a straight forward purchase price. We first started the process in the summer and returned in the winter. Our sales advisor remembered us despite the large gap of time. He was not pushy to sell a more expensive feature or model but advised on the options with regards to the benefits and drawbacks to getting a feature based on what we wanted in a car. They say its one price, one person, one hour and we loved how that effected the experience. We would highly recommend Schomp BMW and will be buying our future BMWs there.

RichardChyWy

24 de nov. de 2014

I want to complement Schomp BMW and especially my two salesmen, Jeff Tucker and Brian Neal. I started emailing (because I have problems hearing on the phone) Jeff by back on 8 July 2014. Emails went back and forth with me trying to decide if I want to take the plunge and get my first BMW which would become my 70th Birthday present to myself. On 9 August I made my decision and went to the dealership to place my order as no one (searched on the Internet) had a model with all the accessories I wanted. When I arrived I learned Jeff was on vacation and Brian would assist me on the order. It was a pleasure to deal with him. I never leased a car before and he made it very easy and understandable. He told me the wait for the car to be delivered to the dealership would take up to 90 days. During those long 90 days I had questions as I was reading the owners manual for the 2014 model. One being my glasses have a polarizing coating and wondered if I would be able to see the heads-up display. Brian said to come to the dealership and we would see if I can. He found a model with the Technology Package and we checked it out. I had no problems seeing it. All during the long wait both Jeff and Brian kept me updated on the status of my car to include: when it went into production, when the VIN became available, when it left the factory for Bremerhaven, when it boarded the ship and left port with the name of the ship and when it was expected in California. We knew when it arrived at Port Hueneme, 23 Oct, but had no idea when it left by truck nor when it was expected in Denver. On the morning of 3 Nov (Monday) when Brian arrived at the dealership he checked to see if it was logged in and it was not and emailed me that it was not here yet and some calls would be made to try to locate it. Then he decided to go to the area where new cars are dropped of by the trucker. He found it there wrapped in white plastic. By the end of the day it had completed its new car service processing. I had ordered a complete clear mask and that was installed on Tuesday. On Tuesday Jeff emailed me to say the car would be ready by the afternoon and would send me a car to pick me up as I had already sold my Prius. When I arrived they were just finishing the mask installation. Jeff took me down to see it then we went to an office to complete all the paperwork, I felt I was back in the Air Force with all the signatures and initials that were required. When that was done I was turned over to the BMW Genius. When that was finished the car was washed, Jeff turned the car over to me and wished me happy motoring and I was on the road in my 2015 BMW 328d xDrive Sports Wagon. It was great having a 2 person sales team. No matter what day of the week (except Sunday of course) I always had one to contact. Both were very helpful, knowledgeable and fun to work with. I hope both are still at the dealership in 2017/18 when my lease is up and have to order my next BMW. For the record the 90 day wait came to only 84 days and they were very long days. Thank you for a great buying/leasing experience.

Shalea Mcdonald

19 de nov. de 2014

Schomp BMW was the first stop in my search for a new vehicle. Travis Taggart was my client advisor, and gave my boyfriend and I great customer service. There was only one vehicle there that fit what I was looking for, so Travis jumped on the Schomp Honda website to see what he could find for us. He helped us find some vehicles to look at Schomp Honda, and called ahead to let them know we were coming. We really appreciated his attentiveness and great customer service. Thanks again Travis!

mgoing

31 de oct. de 2014

I purchased a new BMW 535xi in March, 2011 but this is the first time I've written a review for Schomp BMW. I've had my BMW into Schomp probably 5 times over the past three years - mostly for normal maintenance (oil changes, etc.). This past week I did have to have a defective window switch on the driver side door panel replaced. In all instances, except for one, I had a Service Adviser by the name of Lorenzo Sanchez take care of me. On every occasion, Lorenzo has been one of the most pleasant and thorough Advisers I have ever come into contact with at any dealership. He has always kept me informed about the status of my BMW while it is in for any type of service. He explains everything done to my BMW in a thoughtful and informed way - almost like it was "his" BMW. The next day after I have picked up my BMW, he calls me to make sure that whatever was done, it was done well and works, with no problems. He asks if there is anything he can do and then tells me "thank you" for using Schomp for my service and how much he appreciates "me" coming into Schomp to get the service work completed. So often, we only write a review when we have something to complain about or that we are not happy with. I desired in this case, to say "thank you" to Lorenzo and to Schomp for the way they do business. I can say without hesitation that I have never had a bad experience at Schomp. Whether you purchase a BMW, have your BMW in for service, use a loaner BMW or just sit in there customer lounge area waiting......for me personally.....it has been a pleasant experience. Thank you to Lorenzo for great communication and assistance! Thank you to Schomp for employing people like Lorenzo and for being a dealership that is operated in a first class way!

d_chans

29 de oct. de 2014

Schomp BMW and the entire sales and service staff has made the BMW owner's experience a breeze. Not only are they personable, professional, and courteous, but they go out of their way to accommodate the customer's schedule. I appreciate the caring relationship that I have with the Justin our Sales Rep . Obviously, the car is amazing and ridiculously fun to drive. I did a lot of time internet shopping for my next dream car. I was interested in a BMW X 5 and saw BMW Schomp of Highlands Ranch had one was advertised for sale. I called and spoke to Justin about the car and seemed to have the answer to every question I asked, not one time did he say he'd have to call me back to get an answer. Justin offered to send me additional photos and the complete service history, I didn't even have to ask for it! After a couple of hours of doing more research and calling a couple of other dealers that had similar cars for sale I decided on trusting Justin's knowledge and negotiated a deal. I pay what I originally wanted but I feel it was a fair number. So far I'm really impressed with the car and the whole experience as such!

ChandraSekar D

29 de oct. de 2014

Schomp BMW and the entire sales and service staff has made the BMW owner's experience a breeze. Not only are they personable, professional, and courteous, but they go out of their way to accommodate the customer's schedule. I appreciate the caring relationship that I have with the Justin our Sales Rep . Obviously, the car is amazing and ridiculously fun to drive. I did a lot of time internet shopping for my next dream car. I was interested in a BMW X 5 and saw BMW Schomp of Highlands Ranch had one was advertised for sale. I called and spoke to Justin about the car and seemed to have the answer to every question I asked, not one time did he say he'd have to call me back to get an answer. Justin offered to send me additional photos and the complete service history, I didn't even have to ask for it! After a couple of hours of doing more research and calling a couple of other dealers that had similar cars for sale I decided on trusting Justin's knowledge and negotiated a deal. I pay what I originally wanted but I feel it was a fair number. So far I'm really impressed with the car and the whole experience as such!

mtnlivin

27 de oct. de 2014

The Schomp team was very knowledgeable in helping us purchase our certified 328i xdrive, Caleb who started the process, then Dave who finished the process (would've been Caleb but he was getting married, congrats Caleb!) Everyone was super friendly and helpful, love my newer car, thanks everyone!

SchompFan

21 de oct. de 2014

The car buying process has never been made easier. From the first phone call to Schomp to the final paperwork the Schomp team was amazing. The facility is beautiful and their customer service is top notch. I love my new BMW X3 and look forward to working with the Schomp team for years to come.

ms.garrett

18 de oct. de 2014

After researching for a competitively priced CR-V EX-L I was directed to Schomp BMW. Dan Zadek answered my 8am phone inquiry and was available, ready and willing to help me with the sale of a Honda on a BMW lot! I purchased with confidence that I was getting a used 2014 vehicle at a fair market price. Additionally, in return, Larry Stanley (General Sales Manager) provided me with what I already researched to be fair market value for my dealer trade in. The process was very smooth. I left the dealership feeling as important as a customer purchasing a BMW.

Kristin and Mike

18 de oct. de 2014

I recently purchased a BMW X5 from Schomp, I looked up their inventory online, picked out the car I wanted and called to set up an overnight test drive, (we live in Fort Collins) Dave M was our sales person and he was great. My husband drove down and picked up the vehicle on a Thursday, I drove it back and purchased it on Friday. We love it! This is our 3rd BMW and the best transaction yet! Thanks Dave for making everything run quickly and smothly!

Janelle and George

3 de oct. de 2014

Best car buying experience ever! Brian Neil took care of us from beginning to end. He helped us finalize the exact features we wanted in our X3 and made us feel very good about the price. There was no high pressure sale and that was a HUGE win for us. Car arrived exactly when Brian said it would and accommodated our pick up needs. The onsite Allstate agent was helpful as well to transfer our old car to the new X3 all while picking up the car. Ryan Hannon went over all features with us so we knew a bit more about our car. He did a great job teaching us about all the things our car can do. We appreciated all the care and attention we received from the manager down to the technicians. We LOVE our new BMW and Shomp made it easy and fun!

Harpcl

1 de oct. de 2014

I started shopping cars two months ago. I wasn't sure if I wanted another Mercedes or a BMW. After my experience with SCHOMP I knew the answer. They searched for the right car for me. They were so friendly and genuinely cared that I got the perfect car for me. The sales person was awesome. All the employees were so friendly. They took time to teach me all the technology in the car too!We will definetly go back to SCHOMP for a car for my son.

lindaweg

1 de oct. de 2014

This is the fourth BMW I have purchased from Schomp, 7th BMW total. My first BMW from Schomp was with Sales Agent Rick Garcia and because of his professionalism and dedication for me to be 100% satisfied, I have come back 3 more times. I will only deal with Rick as he has consistently demonstrated that he genuinely cares about his customers. before, during, and after a vehicle purchase. Marcus in Service is awesome as well - he remembered my name after my first service visit - which amazes me to this day. I just took delivery of my vehicle last night and Marcus took the time to chat with me. If you want the ultimate buying experience, ask for Rick Garcia in Sales. If you want the ultimate Service Rep, ask for Marcus. If you want the ultimate mechanic, ask for Aaron. Three gentlemen that will ensure I will continue to have the ultimate driving experience in my ultimate driving machine!!Honorable mention also goes out to Jeff Edgell (Gen Sales Mgr) and Mirza

T.Fortson

19 de sep. de 2014

Rick Garcia and Ryann Hannon were fantastic when I purchased my new car. Their knowledge about the car was excellent, Rick was always available, Ryann went above to ensure the car was in prestigious condition and knew the car inside and out. He was great to set-up the electronics for me (as I am a bit behind on these things). I received top value for my trade in! Great experience as a female!

Jim on the road

13 de sep. de 2014

I am totally impressed with my time spent with the schomp dealership.Along with my grandson,I probably spent 5 hours there. For the first time in my life,I actually do not regret the trip.Unlike every past auto purchase,I actually got to take my BUYING A CAR FACE off and relax.The no hassle,no dealing one price directive is the best it gets. The dealer rep was Dan Zadek and let me tell you ,he is refreshing to work with.He kept us both informed,up to date,just super customer service. I think you will see the evolution of auto dealerships when you walk in the door. I will look for my next vehicle starting at Schomp.

Live_Large778

11 de sep. de 2014

I've purchased two BMW's in the past, but while not at Schomp, I did have my other cars serviced there and was impressed. I figured this time in the market for an X4, I would buy from Schomp. I requested someone contact me, but no response. Odd, but dealers need to be at their best in the buying process. Again, good past experience with service, but staying specifically on this interaction, I couldn't recommend.

Theo

18 de jul. de 2014

One of the best car buying experiences I have ever had. The salesman, Kyle, was very good. The facility was nice and other employees were equally nice and welcoming.

Dori Stack

8 de jul. de 2014

This was my first time buying a car on my own. Jim really was a huge help making me comfortable with my decision. Test driving, discussions, follow up, listening to me and helping me with decisions really make my experience good. Ryan was very helpful, but it was a lot of information to absorb in one sitting, so I was glad to have Matt walk me thru some other things. Then I went back again and I'm not sure of the trainee genius' names (Kayla & Jose???) were again very helpful. It is very reassuring that I know I can get help and more "training" as I am still getting acquainted with all the new features I've never had before. I do not find the guide books very clear with some of the information. Overall....my experience has been excellent.

MarciaS.

8 de jul. de 2014

Ralph Schomp BMW FIXED MY MINI! That might sound like much to you but I was just visiting Denver for the summer and had already had this on going issue with my car in Las Vegas. I had taken my car in 8 times for the SAME issue and the local LV dealership always turned me away saying there wasn't a single thing wrong! As it turned out it was the entire Wire Harness which was a HUGE issue! FINALLY Schomp BMW treated me with respect found the problem and took great measures to FIX IT! They gave me a loaner (even though I hadn't bought my car from them). They have a stellar reputation as far as I am concerned! THANKS !

KansasCity Schomp fan

30 de jun. de 2014

Flew in from Kansas City due to exceptional price. Informed by Nick Sandoval of entire course of purchase, from placement of order, to build to shipment. Greeted at airport by a dealer worker (Clay), and upon arrival at dealership purchase completed within an hour. Ryan Hannon provided detailed overview of vehicle. Could not recommend this dealership more highly. By far the best experience I have ever had purchasing a car. Well worth the trip from Kansas City to complete the transaction. They even provided an additional discount AFTER I had agreed to purchase the car. It gets no better.

Luke and Tracie

20 de jun. de 2014

My car salesman was Justin. My husband and I worked with him for about a month inquiring and comparing pricing. Last week, I finally got my new BMW. I am loving it. There was a young gentleman (I can't remember his name) there that showed me how to operate the bells and whistles on the car. I would definitely recommend this dealership. Everyone was very helpful and nice from the time we walked in until we left.

BreckHarris

24 de may. de 2014

Third car brought from Schomp. Started well but unfortunately our sales rep left the company. Rep who took over did not seem to have full info and seemed too busy to help. Fortunately Sales Manager Denis White took over and thank goodness he did. Excellent service with all details taken care of. As we live 2 hours from Denver we did not want to spend hours and hours picking up the car. Paperwork was prepared for our arrival and all duly signed in a timely manner. Ryan Hannon did a super job of explaining how all the gizmos worked. We were made to feel welcome and comfortable in the beautiful show room.

RedFoxFarm1

23 de may. de 2014

My salesperson, Vance, was very knowledgeable and personable. I am extremely impressed with the quality of service I received from him and from the other employees that I encountered. Every effort was made to meet my needs. And, when my somewhat grumpy partner Bob showed up, Vance handled his gruff manner with grace. Thank you all for your kindness and professionalism. I will certainly recommend Schomp and especially Vance to anyone I know in the market for a BMW. Thank You, Carol T. Rush

Emily and Don

20 de may. de 2014

From the beginning to the end, our experience with Shomp BMW was excellent. Van Saukam took care of us every step of the buying process. He helped us narrow our search for a vehicle and once we decided on our car, made sure we were comfortable with what features we wanted and then made us feel very good about the price. There was no high pressure sale and my husband was very happy. After the paperwork, the staff got our car ready and Ryan Hannon went over it with us so we knew a bit more about our car. He did a great job teaching us about all the things our car can do. We appreciated all the care and attention we received from the manager down to the technicians. We have since been back for a encore presentation and learned more about what our vehicle can do. We really like our new BMW and Shomp made it easy to get into our first new car in 14 years!

Mark and Barbara Welle

28 de abr. de 2014

We just bought a new 535ix and were flabbergasted at how good the experience at Schomp's could be. Jesse Esquibel was a consummate professional. If you want to see how buying a car should be...ask for Jesse at Schomp's BMW. The treatment was worth paying more, but we got the best price too.

Certified preowned shopper

26 de abr. de 2014

Just purchased a certified pre-owned from Patrick at Schomp BMW. After being hustled at other dealerships, this experience was a pleasure. I found the car I wanted to look at online, called ahead, and Patrick had it waiting for me to test drive as soon as I arrived. Within an hour we were ready to purchase. Patrick was straightforward and answered all our questions without any sales pressure, which made our buying experience simple and easy. Thanks Patrick and Schomp!

Shawn and Michelle Wilson

17 de abr. de 2014

My family and I had the BEST experience at Schomp BMW! From the beginning to the end, the dealership was awesome!

Gunnisonite

8 de abr. de 2014

It is the most pleasant experience I have had purchasing a car. Everyone is a professional. They took the necessary time to answer questions and to ask the appropriate questions in order to best serve me. The facility is unique and customer friendly. Their approach is to make sure that the vehicle is what is wanted and needed at a fair price. It was a pleasant surprised to be treated like a valued customer. Schomp represents BMW well.

Ed and Jane

8 de abr. de 2014

A very enjoyable buying experience with Dan Zadek.

Dr. Eric

30 de mar. de 2014

Schomp BMW - Best Experience Ever In Purchasing a Vehicle Recently I have had the pleasure of purchasing a pre-owned BMW from Schomp BMW. I did a great deal of research which included comparison of vehicles on cars.com. I have purchased many cars over the years but by far this was best experience. I was simply amazed at the level of professionalism of the staff at Schomp BMW as well as the overall peaceful atmosphere of the store. I sincerely felt well taken care of. All of my questions and concerns were addressed. As odd as it may sound I felt like I was joining the Schomp BMW family and I couldnt be more pleased. Of special note was the exceptional personal care I received from the sales associate Mo and the managment broker Dean. Without reservation, I can whole heartedly recommend Schomp BMW for their vehicles and their customer service. The next time I am in the market for a new vehicle I will definately be a repeat customer. It has been a long time since I have had such a great experience that I felt motivated enough to take the time to type a letter of recommendation. I feel my time was well spent today doing this. I hope my post is of help to those of you out there looking for great vehicles and customer service.

Denise and Jim S.

15 de mar. de 2014

I highly recommend our sales contact, Billy Roskosh and our service/delivery specialist Ryan Hannon. This is our second purchase of a vehicle at Schomp, and although it is a very long drive it was well worth it for the quality of service and peace of mind that we have two certified vehicles from them. They are professional, friendly and committed to keeping customers satisfied. You won't find better value anywhere!

J & L

9 de mar. de 2014

My wife and I recently purchased a pre-owned Mercedes-Benz from Schomp BMW. Everythingthe vehicle and the client serviceexceeded all our expectations. Though the dealership was quite busy on the Saturday we visited, Justin Albrecht met us promptly with the vehicleexactly as represented in the ad wed seendetailed and ready to inspect and test on the road. Throughout the process he engaged us in a way that made the entire process feel like an afternoon with a long-time family friend. Our sincere appreciation to him, Schomp BMW, and the other employees involved for a job well done.

Drakes123

4 de mar. de 2014

Top notch service as you would expect from a BMW Dealer. The service department was very helpful and convenient for drop off as I always needed a loaner car. My repair took several visits but I was very happy with the overall care received and end result. Chris Adams always returned my calls and treated me with respect. I would highly recommend Schomp BMW and hope to purchase another in the future!

Thomas Maxey

4 de mar. de 2014

My wife and I recently purchased a previously owned BMW X5 from Ralph Schomp BMW. Our sales associate was Mr. Len Birnbaum. Throughout the entire selling process, Mr. Birnbaum was very professional, consultative, and supportive of our needs and desires to purchase this vehicle. He worked flawlessly in corroboration with the business department there to expedite the process. Once the purchase process was completed, Delivery Specialist, Ryan Hannon patiently and professionally "walked me through" all of the "bells and whistles" of the vehicle to ensure that I had complete understanding of the operation of this vehicle. While it was a previously owned vehicle that we purchased, my wife and I were treated by everyone there as if we purchased a brand new 2014 650. How's that for customer service consistency?

T.D.B. "Blessed"

27 de feb. de 2014

My experience with purchasing my car from Brian Neal was Awesome! He was professional, compassionate, and had a loving heart. He is truly an amazing person. In all my years, I have purchase many cars but I have never experience such professional, compassionate, and loving personnel as the Schomp BMW Family. You're truly God's Chosen Angels!

Janice Marquez

26 de feb. de 2014

We had a fabulous experience buying our BMW through Ralph Schomp. Rick Garcia was our sales person and he totally was aware of our needs and wants and did not feel we were over sold and everything was about us. I would recommend Ralph Schomp to anyone and we even had a couple of touch ups on this BMW that literally just had 4,000 miles on it and they made the car like new. It's great to be treated so wonderful at a car dealership.

Jeff and Becky Atkinson

15 de feb. de 2014

Justin Albrecht made our car buying experience a breeze. Everyone was very professional in their discussions with us and we never felt anyone at the dealership was misleading or distorting the facts. Our used car was 3 years old, but looked brand new when we took delivery. Incredible detailing. Justin and Schomp BMW will be our first stop when we are ready to purchase another vehicle.

Rob

4 de feb. de 2014

I took my 330 ci to BMW SCHOMP, TO diagnose the miss function of the top. Top was not going down And keep getting flashing Red light on the dash board. I was able to open and close it manually, they look at it for 2 days and gave me an estimate more than $ 2000.00 to fix the top. I refused and took the car back, and I was not able to close the top even manually any more, they stated that's the way it was when they took it in! I took the car to BMW SERVICES In ARVADA, and they fixed the problem and added a oil change for half the price. All working great and all ORIGINAL BMW PARTS DELIVERED BY SCHOMP BMW TO THEM. Never going back for service there again.

Wayne

30 de ene. de 2014

My thanks for the professional service we received from Schomp and from Ryan Breslin, our salesman, on our recent purchase of an Audi A7. We bought the car, sight unseen, and Ryan videotaped the Audi inside and out and emailed the video, so I knew exactly what we were getting. He was very responsive to our needs, as we wanted the car transported from the Schomp dealership to Tucson, AZ. All this was handled seamless and in a very timely fashion. He and the staff kept us apprised through every step of the process. All were professional in answering our questions and alleviating any concerns, all in a courteous manner. Again, our thanks . . . .

Fadi Azhari

22 de ene. de 2014

I went to Murray BMW to buy a car, and after dealing with their rude staff, I called Schomp. They were courteous, offered a better price on my trade in and car, and they were helpful every step of the way. The car salesman was honest the whole time and gave his honest feedback on options. After picking up my car, they have been great in calling and making sure everything is going alright and making sure I have no more questions.

Laura54

15 de ene. de 2014

I had a great car buying experience at Schomp BMW. Jesse Esquibel, (my salesmen) was very knowledgeable, honest and nice. The whole process of buying a car here was easy and actually fun, I Love my car. Thanks Jesse!

terlingen1

27 de dic. de 2013

The level of quality customer service has been consistently exceptional. We have purchased several BMW's from Schomp and have recommended numerous friends whom have all been equally as thrilled with all dealership experiences. Dale Villegas, Billy Lindstrom, and everyone we meet embrace a great service culture. Thank you gents.Richard T.Denver

Foamy909

14 de dic. de 2013

I would recommend this dealership to everyone! I've had the privilege to deal with them for many years now and they have yet to disappoint me, instead they keep impressing me every time! They treat all their customers like gold. They cater to the customers like they were an old friend visiting from out of town. They make sure your comfortable from A to Z. They even have beautiful waiting areas to hang out and enjoy any kind of snacks you can imagine, the best coffee,cappuccino, hot chocolate ever! They even have fresh bottled water and juices, fruits! for those with a healthier lifestyle. You can sit in front of a huge roaring fireplace or you can watch your favorite shows in another area. I know my credit isn't that perfect so I automatically assumed I had to go to a buy here pay here dealership. You know the ones that say Everyone's Approved! But they forget to tell you that your interest rate is "20%". And it's a car you tell your friends it's just till I can afford something better. I decided to try with Schomp BMW, because... Only....... They have Always been honest, helpfull and trusting as long as I've known them.SI figured at least I will know I tried and hope for the best...... Well.....".............I called and spoke to Nick, Sandoval, he made me feel like I could afford the best! and I didn't have to settle for a car I found from "Honest Joes Dealership" I drove my old 2002 BMW to Schomp, oh" forgot to mention with no Power steering! Nick.S didn't even blink once! They took my car sight unseen! And I drove home in a brand new BMW with all the bells and whistles you can have in these cars. My payments are exactly what I said I wanted. To make things better! I didn't have to put any extra money down. I couldn't believe how easy everything was. This whole transaction only took maybe three hours! I was and still am so happy.I got a beautiful car and I was able to buy it from one of the most respectful Dealerships in Colorado. Thank You Nick Sandoval!" You made this a very Merry Christmas for me, Thanks!Sincerely,Karin a TrejoP.S. Everyone needs to try Schomp BMW to Purchase a car, I promise you will get the best from the best! What do you got to loose.?

gthetz

13 de nov. de 2013

We were introduced to Julia by Rick while having service done on our BMW. We inquired about purchasing a new or used BMW. We were given the opportunity to test drive new or used vehicles and test drove both 3 series and 5 series. After testing 3 vehicle, we settled on a new 2013 328i series. Julia was very helpful in providing information on various models, and special promotion prices. She also searched for the best interest rate from lending institutions, and found one that met our needs. After the purchase, we were instructed on use of the electronic computer system on two occasions. We decided against trading in our present BMW, which was 16 yrs. old, but in excellent condition. I passed it on to one of my kids. We would recommend Julia to any potential buyer.

clarkentcolo1

9 de nov. de 2013

I originally inquired about a new BMW X5 online and got in contact with a nice guy named Kevin, I test drove with him, got to know him and strongly considered buying from him. The X5 was nice (although it was about $5000 more than a comparably equipped Lexus RX and was disappointed that EVERYTHING seemed like an expensive option I still considered getting this SUV).One day I visited the dealership only to find that Kevin was absent so I had to deal with his 'superior' which was Nick... He was pushy and kept trying to get me to BUY TODAY. (Even though they didn't have the right color or options or anything) I kept asking him who in their right mind would want to blow $60,000 on a car that isn't the right color or choice.Finally one day (after he called me 3 times in one day) he got me on the phone only to find that I was one of the people affected with the serious flooding in Northern Colorado and basically told me that 'since I didn't drown, then I should buy a car to celebrate' REALLY??!! My house sustained thousands of dollars of loss, I was out of work a week and he practically LAUGHED at my situation? This was FAR from professional... I was so mad I went to the Lexus dealership near my house in Frederick and just bought the Lexus RX... secretly I am sort of glad that Nick pushed me to this point... I have the new RX and couldn't be any happier. Forget it. Go elsewhere!! Please take my advice.

suzisouchi

24 de oct. de 2013

schomp bmw outside denver & the amazing jesse e. gave me the easiest, fastest & best car experience ever. thank you & i've already referred you to friends & clients.

LT

22 de oct. de 2013

I have bought and sold roughly 50 cars over the years, and prior to buying from Schomp BMW, I had only traded in 1 car -- I always did far better selling my own car and then buying without a trade. Rick Garcia is an exceptional professional salesman! The entire dealership was swamped with a huge Saturday crowd, and Rick managed to work with three customers at once through the afternoon, ensuring all of our needs were being taken care of. I was able to get a very fair trade on my car. The attention to detail of their detail shop is unsurpassed! When I drove away in my new car, I noticed that even the radio station had been changed to match the station the radio in my trade in had been on -- it doesn't get better than that! I will definitely return to work with Rick Garcia at Schomp BMW again for my next vehicle!

Scott

22 de oct. de 2013

Shomp BMW was the best experience we've ever had they bent over backwards for us. They went above and beyond

robinb678

21 de oct. de 2013

I had an amazing experience with Greg Winch and Schomp BMW. Greg was so helpful, not one bit pushy and just there to help. He answered all of my questions with superior knowledge of his product. I felt so confident that I was getting the best price for the new car as well as my trade. I did my research and I know for a fact after months of shopping elsewhere that I would have most likely have paid thousands more for the same car at other dealerships even after hours of degrading haggling. Not to mention the low ball offers I got on my trade at other dealerships. I didn't realize until I got to Schomp that they take a different approach to car sales. There is no haggling. They give you the best price up front and you can rest assured you're not getting hoodwinked like many other dealers try to do. And they also give you top dollar for your trade without having to talk them up. They complimented the condition of my trade when other dealers tried to find anything they could that was wrong with it. I went away feeling that I was treated as a person and with respect and feel very good about my purchase. I will never shop anywhere else for a BMW and plan to recommend Schomp to everyone I know in the market for a new car!

JuliannaC123

7 de oct. de 2013

Their mechanics leave their jobs half done and let you drive off in a dangerous ticking time bomb on wheels. Do not go there if you care about safety

lorbgreg

2 de oct. de 2013

Easiest way to buy a car EVER. No hassles, just professionalism and honesty. Forget about the way you used to buy a car. Schomp's way works, without it having to be combative. They have a 1,1,1 business plan. 1 salesman (so NO sales manager coming out to "offer" you a bogus deal, you deal strictly with your guy/gal), 1 hour (that's all it took), and 1 price. No need to haggle about numbers, getting lied to about how much they have into the vehicle, and that they have to get so much out of it to make a profit, etc. We've all had to deal with the "old" way. Schomp BMW and Jesse are the "new", and dare I say, the only way, to buy a car. You won't be disappointed. We will definitely buy from here again.

AhsanRaza

12 de sep. de 2013

My wife and I, purchased a 2011 328ix in December of 2011. Since, that time we have had a number of service appointments and all were positive experiences. Recently, the service soon light came on and got an appointment with Andrew within 2 days. There was lots of work to be done; replace filter, oil change, few other things, cost to me was $50 co pay only. All work was under warranty and with a smile. Service is what keep us customers returning to the dealer and having a person like Andrew will keep this 67 year old coming back. They are great.

JD Bristow

30 de ago. de 2013

Best car company I've worked with in 16 automobile purchases.

Gulol

29 de ago. de 2013

A fantastic experience top to bottom. No pressure, no upselling, no kidding! I've bought or leased plenty of cars in the past and this was the most relaxed and easy experience ever. The staff was top notch and Wilson took the time to identify what my wants and needs were by asking plenty of open ended questions and taking the time to listen and pair me with an amazing vehicle. No nickel and diming when it comes to pricing and in my research, I'd be hard pressed to think any other BMW dealer could do any better than begrudgingly match what Schomp offered as far as pricing goes. Their selection can't be beat either. Color? They have it. Model/Trim level? They have it. Options? You're covered. On the oft change they don't, they can get it but again, unless you are looking for something custom, you won't be disappointed in the store if you go and you can't go wrong with Wilson's guidance, knowledge and overall great disposition and desire to ensure that you'll get what you want. It's my first BMW and at this point, I'd be hard pressed to think it will be my last. Even better is knowing that all I need to do is make a phone call to Wilson and he will take care of everything. Go with him at Schomp ... you won't be disappointed!

Roxanne Lough

28 de ago. de 2013

Wilson is an awesome salesman, would recommend to a friend for sure.

Gulol

24 de ago. de 2013

A fantastic experience top to bottom. No pressure, no upselling, no kidding! I've bought or leased plenty of cars in the past and this was the most relaxed and easy experience ever. The staff was top notch and Wilson took the time to identify what my wants and needs were by asking plenty of open ended questions and taking the time to listen and pair me with an amazing vehicle. No nickel and diming when it comes to pricing and in my research, I'd be hard pressed to think any other BMW dealer could do any better than begrudgingly match what Schomp offered as far as pricing goes. Their selection can't be beat either. Color? They have it. Model/Trim level? They have it. Options? You're covered. On the oft change they don't, they can get it but again, unless you are looking for something custom, you won't be disappointed in the store if you go and you can't go wrong with Wilson's guidance, knowledge and overall great disposition and desire to ensure that you'll get what you want. It's my first BMW and at this point, I'd be hard pressed to think it will be my last. Even better is knowing that all I need to do is make a phone call to Wilson and he will take care of everything. Go with him at Schomp ... you won't be disappointed!

ValerieThomerson

23 de ago. de 2013

I flew in from out of state to make the purchase. Travis was very accommodating to my needs and really made the entire experience much easier than I expected. We had a few hiccups but staff worked quickly to correct any issues. My Z4 was EXACTLY what I was looking for and I couldn't be happier with the car or the transaction!

JohnGuad

21 de ago. de 2013

The service was exceptional, we appreciate the time spent going over the vehicle warranties, price and comparison with other vehicles.The salesperson, also provided a in depth review of the vehicle accessories and did not hesitate to provide program the blue tooth capabilities etc.I would recommend Ralph Schomp BMW service and sales to all those looking for a vehicle with timeliness for the customer. We were in and out in less than 1 hour and 30 min....

eaerb

22 de jul. de 2013

The staff were very professional. They worked hard to earn our business and were very friendly too. They answered all of our questions to our satisfaction.

SIL Group

21 de jul. de 2013

Leased a 128i Convertible today. Very positive experience, especially the rep. Ryan.

RaZoR RaMoN

19 de jul. de 2013

i never saw myself driving a BMW since i thought they were for the rich, but i am now a BMW owner and i am not rich but i have worked hard and i believe if you work hard you need to play hard and enjoy life since you only live once. Dan was out salesman and from the start he was really great and very informative with any questions i had. He really made the buying expierience much easier and better. thanks

Scott

16 de jul. de 2013

Outstanding customer buying experience. Recently, my previous car had been totaled in an accident prompting a expedited search for a new vehicle. The BMW 328ix was one of the cars we were considering. We had originally traveled to another BMW dealership in the metro area that resulted in a less then informative visit as well as a city test drive in a car that clearly was not a match for expressed needs and budget. This experience left us with an eventually erroneous opinion that BMW might not be a desired option. We decided to give BMW another try at the Schomp dealership. Upon entering the dealership, Brian Neil form Schomp took the time to understand our needs, inform us of the unique capabilities of the 382ix, provide us a test drive in a car on the highway and city streets that was close to our needs, present the pricing in a transparent manner, and find the car that exactly matched our needs. Our actual purchasing experience took less then an hour. This experience radically different then the 5 hours I spend just a year previously painstakingly having to negotiating the purchase of our SUV. Highly recommend them.

Shawn

25 de jun. de 2013

Outstanding service by Schomp BMW Service team and excellent customer service by Adam at every phase of a very tough repair. Schomp checks for recalls, performed mileage service and discovered a subtle issue with my oil mileage reset system. They consulted BMW engineering and learned the secret to a bizarre fault, which was an electrical short (that otherwise had caused no issues). I've been elsewhere and had to go several times as I was told "we cannot find anything wrong". Adam called me every step of the way, asked permission to keep the car overnight to conduct a battery reset, all the way I was driving a courtesy vehicle (nice 5-series). We've bought from Schomp Honda, as well, and I must say the Schomp family maintains a high focus on customer satisfaction. Many thanks to the service team at Schomp BMW in Littleton!

Jerry & Joan

22 de jun. de 2013

One of the best car-buying experiences weve EVER enjoyed. Schomp is a first class establishment in every way - from sales, to service, to EVERY employees attitude and professionalism toward their customers. Weve never seen a service department as clean and well kept as Schomp. Wed recommend Schomp BMW to anyone.

bac

13 de jun. de 2013

they advertiesed a gtr for 55000 and emailed me and told me the car is really 60000 . not cool ive seen a few dealers do the same thing.

Dennis D.

7 de jun. de 2013

if your going to buy a BMW go to shromp BMW they will do you right in the buy ing of your car and when you go to service your car they are the best hands down

Audrey

30 de may. de 2013

the team is very proffessional and courtious. I would recomend this dealership if you want a no hassle purchase.

NoahCO

25 de may. de 2013

The best car buying experience ever. Nick Sandoval was great. He knows what he's doing. The buying experience is relaxed and moves at a good pace. I would recommend anyone to go to Schomp BMW for their next purchase and if Nick Sandoval is there, to see him.

WineGuyCO

25 de may. de 2013

I hate shopping for cars. That's only one of the reasons that I was driving a 9 year old '01 325i with 175K miles on it - the other is I had never before owned a car that was so much fun to drive. But it was time to move on and we found a couple of pre-owned cars online I wanted to drive. We contacted Justin Albrecht at Schomp and he sent us some information about the vehicles. My best day to check them out was on a Monday, but that was Justin's day off so I met with Wallace Todd instead. Wallace was courteous, friendly, and very informative. I drove both cars and took information home to decide which one I wanted. I returned on Tuesday, met with Justin and completed the sale Tuesday evening. Both Justin and Wallace were great! They were easy to work with and never once put pressure on me to "make the sale". I had questions; they answered. They shared information; I evaluated. Once the decision was made the rest of the transaction was smooth and straightforward. They gave me a very reasonable price on my trade-in so I feel I got a very good deal for the entire transaction. As I drove away, I actually felt excited and happy about my purchase - no wondering if I'd been ripped off because I didn't know how to bargain more effectively, and no concern at all that the car had been misrepresented in any way. This is the first car buying experience where I can honestly say I enjoyed the process. Great job Justin, Wallace, and the entire Schomp organization for making this fun and easy.

Happy new Beemer

14 de may. de 2013

I just purchased my first BMW (2014 X3). The sales person,Jeff Tucker, was a gentleman and a delight to work with. Prior to us meeting in person, he answered many questions over the phone and sent quite a few pricing options on the vehicle I was interested in. There was never any sense of a pushy sales. He just gave me the information I asked for and let me decide on my own. The car is spectacular also! I would highly recommend Schomp for your next car purchase.

GoldenBMWBuyer

9 de may. de 2013

I first contacted Mo Kayeni via the Schomp website. I went in for a test drive, I had my war-face on and was ready to do battle. Instead, I was greeted casually by a nice guy, who quickly set me up for a test drive and left me on my own to discover the beauty of BMW. At the time I was conflicted on which car I wanted so I left, Mo didn't steal my license or beg me stay, he offered to answer any questions and to be in touch. I stopped back in a few weeks later, Mo and I sat down to review inventory, and we found the exact vehicle I wanted already on ship in the Atlantic. Again, I was ready to go to battle to haggle for the best price, instead, he came at me with the exact figure I had in my head based on my internet research. It was a grueling month long wait for my car to arrive, but it was worth it. On delivery day, Mo handed me off to Steve and Cody and they got me settled in my new car without overwhelming me with details and now I'm almost two weeks in and 700 miles later and I can't stop smiling. The facilities are very comfortable and relaxing, the other support staff very friendly and helpful. All in all, a great buying experience, not at all what I was expecting when I began my journey to get my first BMW. I would send my family and friends here, and I will definitely buy my next BMW here.

Olympic Sports Doc

7 de may. de 2013

60 exhilarating miles later, my first BMW now programmed for garage doors, Sirius XM radio, etc., I am reflecting on what a pleasurable buying experience I had at Schomp BMW. The process started with an online question, which was answered promptly by Justin Albrecht at Schomp. There was never any pressure, because Justin is not paid on commission. He spent all of his time helping me to define exactly what I wanted. He did not try to push me into a mold, or simply sell me what he had in stock. He just wanted to help me discover for myself what it was I truly wanted in a finely engineered automobile. While Justin was my one and only contact for this purchase, even through financing, the other executives with whom I came in contact were extremely upbeat, professional, and clearly engaged in what appeared to be genuinely satisfying mission serving visitors and clients. Never pushy. I've never had a better buying experience. I suppose that automobile dealerships can't always be in perfect form, but Justin and the friendly people at Schomp BMW hit it out of the park for me. Truth.

Cindi

30 de abr. de 2013

This is the 4th car I have worked with Brian on. I have always left satisfied. This last purchase was great because I had limited time and we got the deal done within an hour!

Paulgraebner

20 de abr. de 2013

I had a great experience working with Michael. He took care of me even after just dealing with a death in the family. He even payed for my hotel. I would have liked a more thorough walk through on how to use the functions of the vehicle. They still do a better job then most though. They are set up for a great customer experience.

J C HANCOCK

18 de abr. de 2013

MY FAMILY AND I HAVE PURCHASED SEVERAL BMWS FROM RALPH SCHOMP BMW, BOTH AT THE OLD LOCATION ON BROADWAY AND THE NEW LOCATION IN HIGHLANDS RANCH. OUR BUYING EXPERIENCES HAVE BEEN VERY PLEASANT. WHERE THE CUSTOMER SERVICE PORTION OF MY COMPLIMENTS AND COMMENTS COME INTO PLAY IS IN THE SERVICE DEPARTMENT. THEIR SERVICE IS EXEMPLARY. MY SERVICE ADVISOR IS STEVEN CONSTABLE, AND ALONG WITH HIS CREW, HE ALWAYS DOES A SUPERB JOB. NOTHING IS OVERLOOKED. MY COMPLIMENTS WITH VERY HIGH RATINGS GO TO SCHOMP BMW FOR HAVING FOLKS LIKE STEVEN IN THEIR EMPLOY. HE DOES A FIRST CLASS JOB! THANKS TO LISA SCHOMP FOR SETTING THE BAR HIGH TO HAVE PEOPLE LIKE THESE WORKING FOR HER. I CERTAINLY DON'T MIND DRIVE A FEW EXTRA MILES TO DO BUSINESS WITH THIS DEALERSHIP.

Vicky Morris

18 de abr. de 2013

I want to let you know about my latest experience with your service department, in particular with Chad Tipton. I spoke to Mike Gibson and brought my 2006 330XI in for service. For some time the middle speaker would start buzzing at various times. It seemed to happen only at certain frequencies, so it was an on and off problem. The techs were not able to duplicate the buzzing, and easily could have dismissed the issue. Chad, however, remembered receiving a bulletin some time ago about this same issue on this year and model, and took further steps to remedy the problem. I did come in today with music that had caused the speakers to buzz so we could try to duplicate what I was experiencing. Of course the speakers sounded great. At first I was frustrated and then Chad told me that he had taken steps to correct the problem already. This was more or less a check that what he had tried had worked. I really appreciate his diligence and knowledge in solving the problem. It is because of employees like Chad Tipton, that we keep coming back to Schomp. We know that we will be treated with honesty, integrity and that your staff is very knowledgeable. Chad did not use the excuse of not being able to duplicate the issue as a reason to not solve the problem. Thank you for your exceptional customer service, Vicky Morris

jnnwckns

16 de abr. de 2013

This is the fourth car we have bought from Schomp with salesman Brian Neal. He is great to work with and we like the way Schomp does business. We've always been happy with the service department as well.

Jared

12 de abr. de 2013

I purchased a CPO from Todd Branish at Schomp BMW. I can truthfully say I have never been to a better dealership. There is no pressure from anyone to purchase a vehicle, which is a stark contrast from every other dealership I have visited. I will undoubtedly be purchasing my next vehicle at Schomp. The level of 5-star service, professionalism, and pure knowledge the sales staff have is incomparable.

Elaine Alfonso

11 de abr. de 2013

Every time I go to Ralph Schomp for help with a car repair or a question about my car, I am treated with respect and with the up most of professionalism. My car is old now and yet I am treated as well and with respect as if I had just purchased a new car and was asking for assistance. I am a customer and I have never been slighted or treated less than even if I have an old car. Thank you for the many years of excellent service you have given me.

BLH

29 de mar. de 2013

Gary Welch made the buying process very easy and pleasant. I was able to test drive two vehicles to my home to show my wife (she recently had surgery). Very low pressure, which is what I like. Everyone at the dealership was friendly and helpful. Schomp is my first choice for my next vehicle.

Pcperrone

28 de mar. de 2013

From the moment we stepped onto the Schomp lot we were treated with friendly, professional, non-pressured service. We were not sure what we wanted and Nick Sandoval assisted us with our decision-making. He answered our many questions, didn't hesitate when we requested mutliple test drives and gave us the space and time to comfortably decide on our car choice. Nick's knowledge of BMW vehicles was impressive and helpful. We are thrilled with our car and with the whole experience. We would highly recommend Schomp BMW to our friends and family.

Jay Maddox

25 de mar. de 2013

Schomp BMW was the best dealer that I've visited throughout all the years of purchasing vehicles. Steve Hensley was my salesperson and worked hard to make my visit a pleasurable experience. The whole process took a quarter of the time that I had spent purchasing other cars. It was quick, easy and stress free.

stevemax

25 de mar. de 2013

We have now bought 5 cars from Nick at Schomp BMW and the service and commitment to helping us get what we want is great. We have bought 2 used cars in the last 3 weeks from him. We have worked with Nick for almost 4 years now and will not go anyplace else as long as he is there. Schomp BMW has made buying a car a pleasant experience instead of the usual drawn out affair.The service department is great and I do not think you can find a better dealership around as far as comfort and attention when you are waiting.Thank you Nick and Schomp BMW.

alblair

25 de mar. de 2013

The bottom-line impression that was formed by this dealer by Nick Sandoval was one of top-quality professionalism! In all aspects of our purchase experience!

K2K9

24 de mar. de 2013

This was my first experience purchasing a used car from Schomp BMW and I must admit, it was a wonderful experience. My salesman was very knowledgeable, courteous, provided timely updates on the status of my car and went above and beyond by taking care of specific repair requests and then some. I enjoyed the hassle and haggle free experience and will definitely consider purchasing my next car from Schomp BMW.

ktr5280

23 de mar. de 2013

This was my first time buying a BMW. This is a professional and courteous dealership. I worked w/ Alexis who was great. They seem recognize that customers don't want a lot of hassle when buying a car. Their prices are good (used BMW prices comparable or better than C**Max). I've only had the car a few days but no problems so far. Initially, was planning on a used 5 series, but after test driving a new 2013 335xi, I changed course. I have to admit, Alexis is a good salesperson, it was her suggestion to drive the new 3-series based on what I was looking for. And while I ended up spending more money, I am much happier (I'm sure her sales manager is as well). The dealership is brand new and beautiful. It's like stepping into modern art museum full of BMWs. I've noticed that some other review sites, Y*** filters out all of the positive review for Schomp, if you read the unfiltered reviews, they are much better. Y*** has had a history of unethical practices so take their reviews with a grain of salt. G+ reviews are more in-line with what you will experience at the dealer... hope this helps.

gtiowner

15 de feb. de 2013

I have included excerpts from a letter I composed and sent to BMW USA on January 5, 2013. I received a response from them albeit "lip service". I did not receive a response from Ralph Schomp BMW. "I scheduled an appointment with this dealer on January 2, 2013, my clock and data had been resetting intermittently and the tire pressure monitor system indicated low pressure in all 4 tires. I received word from the rep that the battery needed to be replaced and that they checked the TPM system and resolved the issue. I picked it up that afternoon and met friends for dinner that evening. When I returned to my car, the tire pressure monitor indicated low pressure in the front passenger tire, at that point I was not concerned until I was on the road and noticed the car was pulling to the right. When I finally located a gas station with an air pump, I noticed that the valve stem cap was missing. I would have not been concerned had it 1) been a standard factory valve cap and 2) not been in for service a few hours prior to this occurring. Cutting to the chase, the general service manager contacted me and argued about sending me a replacement. After spending 20 minutes on the phone and leaving a voice message regarding my intention to contact BMW USA, he finally relented and sent a replacement." I found their customer service to be somewhat non existent, with the exception of Patricia who attempted to resolve my issue.

06beetletdi

3 de ene. de 2013

Found the car online (650 miles from my home) and began an email/text conversation withJoe McCallister. He answered all questions, of which I had many! He was very pleasant and helpful. I bought the car sight unseen (except pictures), and Joe took additional pics of the areas I couldn't see in the advertising pics. Joe was very helpful and clearly wanted to earn my business!When my wife and I arrived at the airport we were picked up by Dan Hinrichs, who was very pleasant and helpful as well! We were treated well all along the way, and they even found a fog light out and replaced while we waited. Dan Hinrichs took us to lunch while we waited and even offered to pay! I have been involved in various levels of management in the automotive industry for 20 years and generally don't buy cars from dealers, but this experience was fantastic!Thanks again Joe McCallister, Dan Hinrichs, and Schomp BMW!

German

16 de dic. de 2012

Ok... Could be better

denversouth

16 de dic. de 2012

We have leased our second car from Len. He is trustworthy and willing to go the distance to keep his customers happy. Ryan from the Vehicle Delivery side was very helpful and pleasant to work with. We were given very valuable information during the delivery of the car. Great team !!

MJKB

9 de nov. de 2012

WE CAME IN TOO THE RALPH SCHOMP BMW DEALERSHIP ON A SATURDAY, OCTOBER 26, 2012 & HAD THE BEST EXPERIENCE W/ TRAVIS TAGGART. HE WAS VERY HELPFUL, KIND, PATIENT W/ THEQUESTIONS I HAD REGARDING THE MERCEDES SL 500 THAT I HAD TEST DROVE. TRAVIS IS AN ASSET TOO THE DEALERSHIP!!! WHEN I HAD QUESTION'S HE CHECKED FOR ME THE INFORMATION RIGHT AWAY!!!! ALWAYS PROMPT, CONSIDERATE!!!!! VERY HELPFUL...NOT ALL DEALERSHIP'S HAVE THIS KIND OF EXCELLENT SERVICE AND WONDERFUL SALES REPRESENTATIVE AS TRAVIS TAGGART.YES, MY HUSBAND & I WOULD HIGHLY RECOMMEND TRAVIS TAGGART & THE DEALERSHIP W/ THE HIGHEST MARK'S, AND WOULD COME BACK SHOULD WE BE IN THE MARKET FOR A BMW OR FOR THATMATTER ANY OTHER VECHICLE THE DEALERSHIP MAY HAVE.IN ONE WORD: EXCELLENT!!!!!! THE VERY BEST..PLEASE CONTACT ME at ANYTIME: M.J. at 303-963-1685THANK YOU AGAIN FOR A GREAT EXPERIENCE, M.J.

Loubna

7 de nov. de 2012

When my husband and I walked into the dealership, we were somewhat nervous, we had a lot of questions, but as soon as our sales person start helping us we felt at ease, he was able to answer all the questions we had and explained everything we needed to know about my new car. I love my new car:)!!

Lhwright12

1 de nov. de 2012

The entire experience at BMW Schomp is amazing. The staff are wonderful, they are there to help you in any way possible. I worked with Jim Merrell and he was awesome! He even stayed very late one night to allow me to pick up my new car. I will suggest this place to everyone who is in search of a new or used car. I love my new BMW X1 and they made it possible!

MeghanAE

1 de nov. de 2012

This was my first time purchasing a vehicle on my own, all of the ones before had been purchased by my parents. I was both excited and extremely nervous! I did not realize what a big deal buying a car would be. I had a few challenges with my credit score (thanks to when I was a silly teenager who knew nothing about credit cards) so I was fearful that I wouldn't even be able to purchase a car! I found the perfect car, a 2006 Black BMW 325i, I was in love from the moment I sat down in the black leather seats. I filled out all the paperwork and left the dealership so Jesse and Schomp could work their magic... and boy did they ever! I got the call from Jesse that I had been approved! I was purchasing my first car all on my own! I was so excited and grateful to not only Jesse, but to everyone at Schomp BMW. Every person at that dealership was so accommodating and friendly! I can honestly say that I will never purchase a vehicle from anywhere else!

jrmiller0328

29 de oct. de 2012

I have had my vehicle serviced at Schomp twice in the past month (two unrelated matters). My service experience each time was exceptional. The team at Schomp is friendly, timely, and thoughtful. They anticipate needs and help get through the process quickly. Each time, I was offered a courtesy vehicle for the day (which helped me and my family tremendously since we were not without a vehicle for that day). I was also extremely pleased with the price of the services that were performed. I expected a bit of sticker shock when the bill was presented, but each time I was pleasantly surprised. With the level of service Schomp has provided, they are earning a long term customer. I didn't expect that to be the case, but they are going above and beyond when it comes to customer service, and they are earning my continued business. If you've stayed away because of the fear of dealer pricing for service, then don't. Their pricing for normal, every day services is competitive.

scooterri

8 de oct. de 2012

Jesse was as knowledgable as any sales person or mechanic on the BMW line. He has great suggestions and i don't think he would mislead you.He also has great managers that also stay in touch through the entire process.

trangdenver

4 de oct. de 2012

This place is amazing. Great experience the moment I open the door. I was promptly greeted each time. I have brought my car here for the last five years for maintenance and NEVER had an issue. The service advisors were very helpful and knowledgable. I was always impressed with the quality service that I received. They have done tremendous services for me, but the two services that stood them out from other dealers were that they fixed my AC and replaced my water pump even when my guarantee was already expired! To me, I truly believed they will always stand behind their products!

dawn.lepinski

4 de oct. de 2012

Everyone was very friendly, from the techs who were in the garage to the service personnel and the shuttle drivers. Everyone was very accommodating. I will returnthanks

JS Drummond

3 de oct. de 2012

We purchased a pre-cert 535XI from these folks. It was by far my best buying experience. Low pressure, no fiddling with numbers, went out of their way to make us comfortable with the purchase. I was going out of town and had to do paperwork by mail-my and my partner was loaned the car to drive (pre-purchase). I want to counter the negative reviews-we all have a bad experience, but this place with the exception of service has exceeded my expectations. We'll purchase again from them when the time comes.

Cope_112

30 de sep. de 2012

My wife and I were in the market for a large SUV. After weeks of research and several potential new (to us) vehicles we finally decided to purchase through Schomp BMW. Its difficult for me to make it in to see vehicles in person because of my work schedule and travel, thus my wife ends up doing most of the legwork. She was immediately impressed with Noel and his degree of customer service because she was allowed to bring our potential purchase home overnight for me to see, touch and drive in my own time once I got home for the weekend.Since the vehicle was used there is no surprise in hearing it had a few scratches and a chip in the windshield. When the concerns were addresses to Noel and Tod they immediately said it would be no problem to have them taken care of.Both Noel and Tod answered our questions with enthusiasm. Never did we feel like we were annoying them with a barrage of questions as we always were given a clear, concise, and most importantly honest answer to help with the decision making process.We ultimately ended up purchasing our vehicle through Schomp in less than 24 hours from the time my wife test drove it. We got a vehicle we are ecstatic to be driving at a price we can handle paying. I will continue to buy vehicles from Schomp in the future because the staff genuinely wants you to be happy with your purchase. They will do whatever they can to make your decision easy (letting my wife take the vehicle home overnight). And, they will make any reasonable effort to perfect the condition of the vehicle (fixing the scratches in the paint). Knowing that the dealership you're working with really strives to be the best makes any person's car buying decision that much less stressful.

bperry12

24 de sep. de 2012

I had a great car buying experience. Jesse was very helpful and professional. He made my car buying experience smooth and enjoyable. Schomp is a great place to purchase a car. They are very up front and honest. I would recommend them to everyone!

rosemlugo

22 de sep. de 2012

Purchasing a vehicle from Schomp BMW was the best experience I have ever had with a car dealership. Justin Albrecht truly took the time and met my needs without making me feel pressured into buying something that didnt work for me. Also, the service department is top notch!

mschaeff

22 de sep. de 2012

Great experience. Purchased a used car that I had done a lot of research on. The price was right in line with what the online market said it should have been where as other dealerships were way above market costs. The dealership accomidated my trade in needs and made it very simple. Vehicle has performed great since the purchase.

RobFriia

19 de sep. de 2012

My first contact with Schomp BMW was thru Laurie - she used to be a tech, now I believe she is in administrative. Laurie introduced me to Brian Neal several years ago when I was in the market for a used car. Brian seemed to understand my needs - I put a lot of miles on cars in a relatively short time. His follow-up was great and he kept me well informed. Finally he got a line on a car that would fit my needs, let me know and it turned out to be a great purchase. About a week ago, basically the same thing happened for a second time, and I wound up with another great purchase. Also, every time I bring my car in for service, if I need, a nice car is provided for me and the service is always great. That's the reasons for the great rating.

eric.jenson.54

19 de sep. de 2012

Mike, the mechanic and the whole service team at Schomp BMW did a great job of servicing my car under the extended warrantee program, and the loaner car was a fantastic twin turbo coupe. Thanks guys!

vtoland

19 de sep. de 2012

It is a pleasure taking my car to Schomp BMW for service. My service advisor, Mike Gibson, and my technician, Chad Tipton, always do an outstanding job keeping my informed regrading the status of my car and any work they are performing on it. In fact, my tech Chad regularly calls me to explain things regarding my car, which I greatly appreciate and I think is uncommon at most dealerships. Also, they are extremely professional and courteous in all their interactions with me.If you are looking for a place to take your BMW for service, I highly recommend Schomp BMW, you won't be dissapointed!

dnasseth

19 de sep. de 2012

Wilson Todd was exceptional. He took the time to understand me, my needs and desires, and all the factors playing into my decision process. Based on that understanding, he did a great job of demonstrating how the car I purchased would satisfy all of my criteria.Wilson went above and beyond, going out of his way to communicate effectively, to share his recommendations and experiences, and to address every detail of the transaction with professional competence... including follow up after the sale. His demeanor was very personable and engaging.I have thoroughly enjoyed the car buying experience because of Wilson. He had secured my loyalty to the BMW brand and the Schomp dealership.

dspicer4

18 de sep. de 2012

The Service at Ralph Schomp is always outstanding. If this keeps up they will earn a lifelong BMW customer. Thank you for making my life easier.

helgertz

17 de sep. de 2012

Great experience. Purchased a used automobile and was treated like I was buying a top of the line BMW. No pressure and everthing was as stated. Vehicle has performed perfectly since purchase and have yet to need the warranty provided. Thanks again!

Richard99

16 de sep. de 2012

We were looking for a used vehicle and found one advertised at cars.com from Schomp BMW. Our experience there with this dealer is the best I have ever had in purchasing a vehicle. Everyone there is very courteous and helpful every step of the way. They are quite straightforward on the pricing of their vehicles and the pricing of our trade-in. If you want to have a great buying experience, see Steve at Schomp BMW.

Richard99

15 de sep. de 2012

Our experience with Steve at Schomp BMW can only be described as great. Everyone there was very courteous and friendly. Since they work on volume, and not commission, their business model for selling you a car results in trade-ins and purchase prices at a fair value both for Schomp and for the car buyer (me). It is the best car buying experience I have ever come across and I will not hesitate to go there first for my next car. 5 stars across the board for them

Dfdff79

15 de sep. de 2012

Best customer service and sales person I have ever delt with. Fair, efficient, customer orientated! Will recommend time and time again . Thank you Wilson Todd!

mcewen.david

13 de sep. de 2012

Great car buying experience at Schomp BMW. Wilson Todd carefully listened to my needs in my next car and provided everything I requested w/o trying to sell me more. In fact I never felt like I was being sold anything; rather I felt like I was being professionally consulted. Wilson was well versed about his inventory--clearly did his homework before I arrived. Mr. Todd also knew his BMWs--citing specs off the top of his head including weight, HP and comparative features between models. The experience of purchasing (signing debt for a few more years) is stressful. In past experiences I have spent toiling hours of indecision regarding the deal offered and questioning if I could do better elsewhere. At Schomp BMW my decision was made confidently in a matter of hours because of their straight forward business model and professional counseling I received for Wilson. I will recommend this dealership to friends who may be in the market for a BMW.The shop itself is immaculately kept. It is modern with comfortable furniture and beautiful decor (3,5,6,7 series BMWs) artfully arranged throughout. The employees are friendly and helpful. The bathrooms are even excellent.

mcontreras9

13 de sep. de 2012

I bought a new 335 and had a positive experience from day 1. They gave me regular updates, worked with me through the USAA car buying program, and were able to get me the best loan rate through Chase of any I had found. Friendly and attentive overall.

svonbank

12 de sep. de 2012

Great Service, Great Value, Great People, Great Attitude, the best BMW dealership in the Western US. You can not drive a better car then BMW.

dfa

12 de sep. de 2012

My history with Schomp is this: I have purchased two vehicles as well as traded-in two vehicles. Also, I have serviced my BMW at Schomp:Buy/Trade Experience:Schomp's professionalism and friendly approach to the car buying and trading process is amongst the best I've experienced. There is no hidden agenda, no "wild card" played by the sales consultants that surprise you at the end of the sale or any other hidden trick. Schomp sales consultant are professional, straight forward and honest.Service: Highly recommended. On two occasions they have worked with me to "fit-me in" to an already crowded service schedule. There is another BMW dealer in town(much closer to my house) that does not have that same "we'll try" attitude. The other dealer's attitude is "take it or leave it buddy, we're busy and if you want service you've gotta get in line". Schomp will at least make the effort to try and accommodate you first and then offer suggestions second. To me, this is a sign of great service and a well-coached team. My most recent service experience at Schomp included putting new tires on my vehicle. Ordinarily, I would not consider using the dealership for this type of purchase and instead I would go to my local discount tire shop. In this case, Schomp's price was extremely competitive, they had the tires in stock and they took great care of me. All around, I would say Schomp BMW is a great place to do business and their top level service is not by accident, it's coached at all levels.

Juliecyr

11 de sep. de 2012

I bought a brand new 2012 X5 a couple months ago. I paid extra for tint and they did the worst job ever. I had it redone, and they LOST my new car and didn't even call me for a week to tell me this. They (as in everyone who works there) are rude in general. I also had protectant put on the leather and it looked like someone dumped coffee all over the inside of my brand new 64K car. I couldn't believe my brand new car had to be detailed! I was also lied to and told it came with satilite radio, and it didn't. Hyandai's come standard with satilite. When I called they said they would only set it up to get satilite for $500. I have bought 5 new cars in my life and I can't believe my worst experience has been with buying a BMW. DO NOT BUY FROM SHOMP BMW!!

aimeeelisabeth4

11 de sep. de 2012

Overall, very friendly and welcoming. They did not make me feel "less than" just because I wasn't buying a brand new BMW. Joe McCallister was extremely helpful answering all of my thousands of questions. The only thing I would have changed was the fact that we had to make two trips in to the dealership, when we live 2 hours away (that wasn't really anyone's fault except for the banks' closing hours, but was still a hassle). I love my car, and love the fact that my needs were taken care of!

sdjs51

5 de sep. de 2012

I recently purchased a new BMW from Alex Kenyon at Schomp BMW. It was the perfect buying situation. Alex was professional, he knew his products, he was friendly and very easy to work with. Better still - he got me the deal I wanted, no problem - and secured very attractive financing for me. He was available on my schedule, not his! He made everything work together so well - better than I even imagined. He hurdled over a couple of obstacles - and worked out a deal I can absolutely live with. Pretty impressive~ Alex is not high-pressure (why would he be when he's so effective without the pressure?) - he's understanding and a good listener. I'm so glad that I went to Schomp - where everyone in the building seemed happy to see me - and Alex was happy to help me. In fact he continues to help me after the sale, so that's even better! I would suggest that you visit Schomp BMW, ask for Alex Kenyon, and see the difference for yourself. I traded in my Mercedes C-Class vehicle - and promise you that I won't be returning to Mercedes Benz of Littleton - ever!!! Try out Schomp BMW - they are amazing - and that's really different, isn't it?:-)

Rbowyer

5 de sep. de 2012

I had a great experiance dealing with Ralph Schomp BMW and the staff. Overall my experiance was great I got a vehicle that had a upgraded navigation system and something's we're not working correctly so the maitnece department took it back to see what they could do and when they were not able to fix the problem they didn't just give up they went above and beyond to get a local car toys employee to help Fix the problem and even teach me how to run in it so I wasn't confused. Thank you Nick Sandoval and everyone at Ralph schomp BMW for the GREAT CUSTOMER SERVICE I would recommend this dealership to everyone :)

mwindhager

4 de sep. de 2012

I bought a slighty used 2006 Porsche C4S from Schomp. Wilson Todd was my rep. Wilson did such a great job with me - never too pushy or over eager. As part of the deal, the former owner also had a set of snow tires. Wilson said he would go over to this guy's house and get them, not knowing the guy lived up in Vail. So Wilson drove up over Labor Day to pick them up for me. That is great customer service! I would highly recommend you talk to Wilson for your next car purchase.

savvydog37

29 de ago. de 2012

Dealership is beautiful and always has a great selection of vehicles. I worked with Mike Ribelin and he was a no-nonsense sales guy that was very knowledgeable on the X5 features and packages. I trusted his input and am very happy with my new baby!Schomp makes the buying process easy with no haggle pricing.

waelaggie

29 de ago. de 2012

I really enjoyed my experience buying my 1st BMW at Schomp BMW...Richard made it both easy and interesting experience. The no-haggle experience and the amount it took to approve the loan and finish all paper work was great. Definitely, I'll come again when it's time to make another purchase.

RichJ777

29 de ago. de 2012

Matt went out of his way to try and find the problem with my car, fit me in to the schedule, and was extremely friendly the whole time.When I first arrived, however, for some reason I was not on the schedule. I kept getting asked who I talked to. I didn't remember who I talked to, and it was a little annoying that I was made to feel like I just stopped by and they couldn't help me. At any rate, like I said above, once Matt got involved he made it work with no problems.

ShanahWB

28 de ago. de 2012

Always a pleasant and friendly visit when seeking service on my cars. Schomp BMW knows how to treat their customers!! They also have the cleanest service department I have even visited. They are the best.

plmichels

27 de ago. de 2012

The only comment on this dealer is that I bought TWO BMW's on 8.18.12 and I surely thought that the General Manager would have personally come to thank me for the business. Not that it was a big deal but I would think if you are spending $90,000.00 the GM of the business would at least come and shake my hand and say thank you. Take all that away and say no more, and the business dealing was terrific. I would/will come back again.Just the way I do my business however. A simple thank you, in person, means a lot to a customer. Not a big deal in the end however.

Kathy Kwanchanok

26 de ago. de 2012

This is our second X3 buying from Schomp BMW of Highlands Ranch in less than a year. Leonard Birnbaum-Sales Consultant is the one helping us on both purchases. He knew the product lines well, was not pushy, and followed up very well. We had dealt with a different salesperson on our 2nd purchase, but it was a big mistake. We came back to Leonard Birnbaum. He had impressed us since the 1st time we met on our 1st purchase, and he remains our favorite sales consultant. He has a good personality, is friendly, communicates with us very effectively, plus hes a good listener. He treated us with high quality service, excellent courtesy and respect. He was always there from start to finish. I would not hesitate to recommend him to any family member or friends looking to purchase BMW. And we definitely will go back to him again on our next purchase.

ProfnDC

23 de ago. de 2012

Even though my purchase was not a high ticket vehicle, the Sales, Service, and After Sales Care caused me to feel as if I were their most valued customer of the day. I'm very satisfied with my purchase and the people who made it possible.Mike Carr

rhondapoelma

16 de ago. de 2012

I purchased my BMW 300xi at Ralph Schomp over 13 years ago and have felt comfortable, confident and welcomed each and every time my BMW has been serviced at Ralph Schomp.Having built relationships with the staff at Ralph Schomp for over a decade, I can relate this type of business relationship with those that I have with my family doctor, dentist, lawyer, etc. In summary, Ralph Schomp is not only great at what they do, they seem to accomplish the strong sense of "community-culture" not only within the company, but more significantly, direct with their clients. And that's what keeps us coming back.Based on my experience with other dealerships of other vechiles I have had, by far, Ralph Schomp is a true leader in the industry and gets it. It is my view that Ralph Schomp be used as the basis for training, enhancing or building of other dealerships, because their cadence and perfection cannot be met.Sincerely,Rhonda PoelmaCentennial, Colorado

not willing to Flex

15 de ago. de 2012

My wife and I purchased a used Ford Flex from Wilson Todd, Wilson told us that it was in near perfect condition, that if he was lying to me that he could lose his job, we purchased the Vehicle unseen (big mistake) and it was delivered to our house, They would not budge on the price or help with shipping costs, I work out of town and my wife had the car for a month before I even had a chance to look at it, when I got home it was very obvious the Flex had been wrecked, the drivers side fender doesn't line up 1/4" higher than the hood, the Drivers side back door is hanging so bad that it almost rubs, the back bumper and drivers side are not straight, plus the paint used to paint the fixed parts doesn't even match the rest of the flex, not to mention after I find all this out I take it to get a service and the transfer case fluid was so thick that it was like a really thick grease, they couldn't even suck it out to replace it, I had to take it to the Ford dealership to have it dropped and split in two and cleaned out. so I talked to Wilson's manager and he basicly told me that it was too late and why was I just now calling him with the problem. So I also talked to the General sales manager (Jeff) he seemed to be a pretty nice guy and told me he wanted to make this right and to go get a bid from an auto body place. $1800 bid, I'm thinking this isn't so bad and that they would probably we willing to help with that, but can't get a returned phone call for 3 weeks and when I do they tell me that they could only help me out with a couple hundred dollars. So this big used vehicle inspection that they do, is it pencil whipped or is the inspector so ignorant he couldn't see the things my naked eye picked out? so I basicly got told not their problem and I paid full price for a wrecked Flex.

arn.johnson

15 de ago. de 2012

No one can out-do Schomp. We're always treated right. They actually GET why customer service is important - we keep coming back. It's been that way for years.

not_flexable

15 de ago. de 2012

Purchased a Ford Flex from Willson Todd and was told that it was in near perfect condition, I live in Idaho and Purchased the vehicle unseen (big mistake) because I work out of state and Didn't see the vehicle till after my wife had been driving it for a month. Upon first seeing it I noticed that the panels on the drivers side do not line up.. sound framiliar? Yeah i posted on here once before and thought I should leave an update, Also took it in to get an oil change and service and the transfer case oil was so thick and full of shavings that they couldn't suck it out, I had to take it to a dealership and pay to have it dropped split in two, cleaned and reinstalled. The general sales manager Jeff called me and told me that he would like to make it right and to go get a bid from an auto body shop, so I did, $1800 I was thinking that wasn't too bad, took me 3 weeks to get a returned phone call, and then was told they could maybe only help with a couple hundred dollars. so basicly I paid full price for a Flex that was wrecked. buyers beware!

kikigal64

8 de ago. de 2012

I have had a BMW in my garage for over 30 years, these have ranged from New, Certified Used and Leased BMWs, at one time or another I have driven each and every style of BMW. More than half the reason I choose to drive a BMW is because of the customer service. I could just as easily choose to drive a Mercedes, Jaguar or Cadillac, it really makes no difference to me, but, as stated before, I have found BMW to be far superior in Customer Service and that has kept me a loyal customer for over 30 years. Granted I have been a Loyal Customer to Murray BMW in Denver, but spring of 2011 when I was looking for a new BMW and spending over an hour walking the showroom and lot with not so much as a greeting, I left, and that is how I became a customer of Schomp BMW, that was March 2011 and I leased a brand new convertible right off your showroom floor. The process was pleasant and I have been treated with great respect and care, until today.My BMW is in need of its scheduled maintenance, I called to schedule a time to bring it in, and was greeted on the phone by a woman and she transferred me to Andrew, I got his voice mail, I needed to talk to a human not a voice mail, so I called back and asked her to please get me a human, I cannot wait for a call back and need to schedule the maintenance, her replay was quite put off, and hostel. She was quick to remind me she did not transfer me (indeed she did, I recognized the voice) she reminded me of someone that may have just come off the battle field, quite fatigued, frustrated and very snarky, not typical of a BMW employee. We got the car scheduled and I told her I needed a loaner as I have to pick up some people from the airport that day. She flatly told me Im not going to do that, its just a routine maintenance, you can wait. I reminded her that I have ALWAYS gotten a loner car no matter how trivial the work being done on my car, and to please find a date that I can have a loaner, she flatly refused. I hung up. This last winter I could not get off the farm (I live in Elbert CO) and Andrew sent out a flat bed truck to pick up my BMW, so you can see how her attitude really put me off, really not typical of your establishment, or is it? Im finding it harder and harder to find good customer service, is this a sign of how your dealership is now going to operate? If so I will not be bringing in my car for maintenance, or to purchase our next BMW, that will be a X5 in the fall. I thought I found a gem in finding your dealership but the rudeness and disrespect this phone answering gal had, has really put me off. I know she is wrong about the loaner as I called Winslow BMW of Colorado Springs and BMW North America and they both said a Loaner is customary if that is what the customer wants.How will this be resolved?Sherrie Gassaway719-495-7447

Biimer Man

4 de ago. de 2012

I went shopping for a used BMW 335 but because of the great custoner service I got a brand new loaded BMW 328. The car is a gem, drives great, handles great and is really good on gas. I love this car. It does not have the power of the 335 but when I drive it in sport mode i get all the power and quickness I need. Also with the car being new I have a great 4 year warranty. Thank you Schomp BMW for everything!

adamoblack35i

2 de ago. de 2012

Jesse was great to work with. Very informative and helpful. My next BMW will be with Ralph Schomp and Jesse Esquibel. Paul Lim was also very knowledgeable.

unhappy online

24 de jul. de 2012

Bought a vehicle unseen online from Wilson, he stated the vehicle was in perfect condition. I work out of state and am not home very often so when I was home I looked over the vehicle after it was delivered to my wife and it was clear that it had been wrecked and put back together. Not very well either. Windshield leaks air on drivers side, drivers side front fender sits 1/4 inch higher than the hood. Back door was hung crooked. And tail light has a 1/2 gap on top of it. I took the rear bumper cover off and there was still damage. I'm no inspector but the damage was obvious and they are telling me it was inspected and they couldn't tell. But since I work out of state and took so long to report it they are unwilling to do anything. Plus unwilling to work with me on the price when I bought it because it was in "perfect condition" so I paid full price and delivery fee. I would never recommend buying from them just based on the dishonesty but I will never purchase a vehicle unseen online again.

rlmai

19 de jul. de 2012

I have gotten 3 BMW (1 used, 2 special orders) vehicles over the last 8 yrs from Ralph-Schomp of Highlands Ranch. Brian Neal took care of all 3 sales for me he couldn't have been more knowledgeable or professional or friendly. He always kept me up to date on delivery schedules.Mike is the best service rep that I've ever had. He consistently provides courteous, reliable and quick response to my service needs.Patricia is the consummate ambassador for the service area. She has helped me innumberable times with finding a service rep or a mechanic if my vehicle is in need of service & a service rep is unavailable. She is a key factor in my utilizing this dealership for my BMW service requirements.Chad is my mechanic & he is very meticulous with trouble shooting & general service.Josh has always been very courteous & friendly in setting me up with a loaner vehicle. He makes customers feel at home.

Jnhirsch

9 de jul. de 2012

Over the last 4 years, my family and I have purchased 4 vehicles through Paul Lim. We have followed him from Lexus, to Audi and now Schomp BMW. We always recommend him to all of our friends and family. As a result of our recommendation, our neighbor purchased a car through Paul, and was also very pleased with their car purchasing experience. Paul is very professional and knowledgeable, extremely service oriented and a true pleasure to work with.In the past, I have dealt with Murray Motors, Schomp BMW's competitor, and found that overtime, it became an ongoing frustrating experience trying to resolve car issues with Murray Motors as there was a general lack of urgency when it came to customer satisfaction. I must say, because of all the reasons I mentioned above, it has been a wonderful experience working with Schomp BMW compared to Murray Motors. I can honestly say this is because of Paul Lim and his professional and courteous attitude and his focus on customer satisfaction. I highly recommend Paul Lim and Schomp BMW.

BMW Addict

8 de jul. de 2012

I have bought a 2006 Z4 3.0I new, then traded it in on a 2008 X5 4.8i used and finally traded the X5 in on a 2011 535xi new. Dealt with Lynn Bernbaum (sp?, sorry if it is wrong) on all three vehicles. Have had them serviced at Schomp and have nothing but pleasurable buying experience and good service. Don't go in expecting to wheel and deal, Schomp will not do that, they will offer a reasonable price and you can take it or leave it.

New BMW owner

8 de jul. de 2012

The Service at Schomp BMW was as advertised. We were set up with one associate, Travis T., and he took us on multiple test drives of several cars. He was not pressuring us or in a hurry. We decided on a new 535 and the buying process was very smooth. Travis set us up with a delivery appointment and to get the tint and clear bra installed, again great service from Andrew in the service department and Corrie in delivery. Follow up call from Travis to be sure we were satisfied with the experience and service was appreciated. Across the board staff was knowledgeable, friendly and helpful.

kaley1kt

5 de jul. de 2012

This review is for the sales department and can be best summed up with "Bait and Switch".I contacted Schomp on-line about a car they had on their website (and is still listed today). Travis replied to my email and I told him that I would be down the following Saturday to test drive the car. He told me he would check in midweek and make sure that was still the plan and confirm the car was still available. I tried to reply to his email 3 times to let him know I would be down earlier in the week and they kept bouncing back. As the car was still on-line I made the (incorrect) assumption it was available.After driving over an hour to get down there we asked for Travis and waited about 10 minutes. We were offered a beverage which never materialized. Finally, Travis comes out and says he is with another customer and his "mentor" would help us out. Another 5 minutes goes by and he brings out another sales guy named Mike who is not his mentor but a "good guy". I tell him exactly what car I wanted to drive - year, model, color. He asks if I can give him the stock number as well - um, well, no. I figured you only had on 2009 328i xdrive in Tasman Green. Mike comes back 10 minutes later and asks me if it was a 328 or 335; I said I was pretty sure it was a 328 but Travis had my info and could confirm. We sat for another 25 minutes before they could find the keys. The excuse - "we have a lot of cars on the lot".One hour, one price, one person? We had already been there almost an hour and were still waiting to see the car! Did I mention that the staff outnumbered the customers by about six to one (from what we saw). We finally get in the car and I knew right away it was not the car I had come in to see. Mike assured me this was the only one they had in Tasman Green. The model # was wrong and the car had options different than what I wanted. But, we humored him. As we drove around Mike could not even answer basic questions about the car. Things like the price. Hmmmm. We finally stopped asking questions.We got back and Mike took us into his office to talk about the car. I told him this was not the one I wanted - could he please look for the one I had actually come to see? He looks on-line - car is still on their site but they sold it early in the week. Apparently (according to Mike), the IT team was a bit slow in taking it down due to their "volume". Gee, the humane society can update their available animals real time based on adoptions, and you cannot remove one car that sold 4 days ago from your site? The car that I drove was $6K more than the one I had come to see and had options I did not want. Mike proceeded to try to "sell me" on a different car that was not even close to what I was looking for. If I am spending $30 - 35K on a used car, you can bet I am not going to settle for something I don't want.We finally just left with the parting words of "Think about the white one. It is a great deal" (after I was clear I do not like white cars!). Really, do you think I will waste another two hours to drive here and back to give you business? You cannot update your site, Travis did not do the promised follow up, I wasted an entire night driving there and getting put in a car I did not want as an "up sell" and then brushed off when I told him I did not want the crappy one he thought was a "good second choice"? Mike knew the car I wanted was not available when he told me he was looking for the keys - they had 10 cars in their 2009 inventory. Not hard to see the one I had looked at was no longer one of them. Instead of being honest he put me in the closest thing they had and tried to sell me on it thinking I was too dumb to know. I know what I want. Not the really expensive one with all the crap I don't need so you make more money; not a white one; not a black on black.....Never once did Mike (or Travis) offer to help me find what I wanted, or even offer an (fake) apology that we drove down from Boulder to look at a car they no longer had but could not be bothered to update their site about. Very turned off - dealership itself is a nice facility. Too bad the staff inside did not turn out the same. And, we are still waiting for our beverages.....

joefabitz

3 de jun. de 2012

As part of my buying strategy in buying a '12 535I Xdrive, I explained to Schomp that I was going to get a quote from them first, then Murray second and in the end, I would go with the best price. During the process of several visits, Schomp personnell display high levels of arrogance and continuously downgraded Murray any chance they could get. It's important to be clear that every person from Schomp whom I met with downgraded Murray. I continously heard from them that Murray had hidden fees, and they could not come anywhere close to the pricing that Schomp could provide. Instead of focusing on their strengths, they made every effort to try and level the playing field by bashing their competition. It really turned me off. In the last stage of the quote process, I met with Paul Lim in Finance. This was by far the worst part of my experience. There were several high pressure attempts by him to close the deal instead of allowing me to pursue of the process of getting a quote from Murray. Each time he tried to close the deal and prvent me from getting another quote, he told me that I would be wasting my time and his (yes, he said that) by going to Murray. I perceived this as extreme arrogance on his part. He continously said that Murray couldn't compete: that they hidden fees, etc. Additionally, I was told by him that I would have to go with BMW's higher than market rate interest rate to obtain the Conquest $1,000 discount. This was not conveyed to me during any of previous visits I had with them. I could not find anyting on BMW's sites that linked the Conquest discount with the higher BMW financing. When I asked for a lower interest rate, Paul took the Conquest discount away. I went to Murray the following weekend. They readily beat Schomp's price by more than $1,000. There were no hidden fees. Additionally, they provided me a significantly lower fiancing rate with a local bank. Not once did they mention anything about Schomp. I recognize both Lloyd and Ben at Murray as the 2 most professional Sales associates I have ever worked with. My buying experience at Murray was perfect. I would suggest that you take the same approach. Get a quote from Schomp, then take it to Murray.

Element owner

2 de jun. de 2012

I found my Honda Element on Cars.Com, at Schomp BMW. Since it was Sunday night, I emailed the dealership from Cars.Com, and the next morning Jeff Simpson from Schomp BMW contacted me. I drove to the dealership to take a test drive and view the car. Simple. I bought it on the spot. Though it took me a few days to get my financing taken care of, I went down to the dealer a second time, wrote them a check, and happily drove my Element home. Couldn't have been easier. Jeff was a real pro, and has checked in a couple of times to see if everything is still okay.

yukon

14 de may. de 2012

My wife and I were shopping for a used car that would fit our growing family. We couldn't afford much, but were told to go to Ralph Schomp BMW to buy a used car, and we weren't disappointed. We told our salesman Jesse what we were looking for, our price range, and our time constraints. He showed us a used 2005 GMC Yukon that was just traded in. We loved this car! Not to rush into a decision we went and test drove a few other cars at different dealerships and realized what kind of buying experience we did not want to have. We went back to Ralph Schomp talked to Jesse and got everything squared away. I enjoyed the absolute no pressure sale of buying a car here. Everyone was friendly and eager to please. We purchased the car, but wanted some issues to be fixed before we took possesion, so they took our trade, gave us a free loaner, and fixed everything to our liking all at no cost to us. This is the only dealership I will ever buy another car from! From the moment we first walked in to the time we picked up our new car we weren't treated like people buying a used Yukon, but were treated with the same respect as someone buying a brand new $70k car. If you go here you will not be dissapointed in your experience, unless you're looking for dirty car lots and sleezey salesman.

kestrek6124

27 de abr. de 2012

Schomp Automotive/BMW works hard to establish and maintain the highest standards of customer satisfaction. My sales experience exceeded expectations: the sales manager, Paul Lim, is candid, respectful and highly dependable. The post-sales experience also exceeded my expectations. I was contacted within days of purchase to determine complete satisfaction. I was afforded every opportunity to express any concerns. This dealership is on top of their game and makes it clear that it intends to maintain this position. Highly recommended.

Daverod

26 de abr. de 2012

I just moved here from FL and found Schomp BMW to be the best dealership I have been to for my X5. Ricky is my service advisor and I highly recommend him, he is very responsive and reliable.

A harden

18 de mar. de 2012

Excellent service, Would recommend to friends and family!! Everyone we dealt with was very knowledgable and provided great service! I appreciate the fantastic customer service.

Don't liket o be misled

2 de mar. de 2012

The add says this car has Acura's new "sure handling all wheel drive." Impossible, since this is a 2005 and the SH AWD didn't come out until the 2007 model. If a dealer starts out misleading...it won't get better from there.

Hellge

26 de feb. de 2012

Stayed extra late to help me get into my new car so that I do not have to run back and forth.

Niduna

21 de feb. de 2012

We had a great experience buying and trading at SCHOMP BMW. Justin Albrecht was patient, honest and most of all upfront (as is the business motto at any Schomp dealership) about the price of the vehicle and the value of our trade in. It was a relaxing car buying experience and that is the one thing I am raving about. There was absolutely no pressure from him or any of his colleagues, quite the opposite. After buying the vehicle we received a follow up call that same evening from a manager to make sure we had a satisfying experience. The car needed a minor repair and again this was handled very well. Both Justin Albrecht and Andrew (from the service center) did everything possible to make this great experience. And this all for a vehicle that is not a BMW. So they treat every single customer with care regardless of what they are buying. We will definitely buy our next vehicle at Schomp BMW and if possible (depending on when we need a new vehicle) we will work with Justin again.

loneranger1

15 de ene. de 2012

Great customer service, even repaired some problems after i purchased the vehicle. Full tank of gas

Gloan

11 de ene. de 2012

If you want a BMW, go to this dealership, ask for Paul Lim. By far the best car purchase experience ever (and I pride myself on negotiating on purchase price, trade in, and every aspect of purchase).... But the beautiful thing about the way this dealership is set up is they are a high volume dealer with exceptionally customer oriented staff..and they will go to almost any length to win you as a customer; think this is too good to be true..go to Schomp first and specifically ask to talk with Paul Lim who over and over again has contacted me to extend exceptional courtesies and it has only been 3 days since I purchased my certified 328ix. Here are examples, Paul let me drive any car. I kept changing my mind about what I wanted- no problem, no pressure...I just want you to be pleased. Paul explained why some cars were better values..really valuable discussion. Three managers, Denis, Kevin and Jill, stopped in just to say hi and extend sincere thanks for coming in. After purchase, Corrie spent an hour going through every aspect of the car-this is a preowned car-that ever happen to you? As I stepped out Jeff Edgell, again thanked me for coming to them and explained to me how the Schomp family revolutionized and professionalized this whole process 18 years ago; naturally it took a bright woman with ethics to change how this process should be done.This is only a small sample of all of the specific actions they took to save money-you will have to go in and talk to Paul Lim to find out how exceptional they are.

mrwhaley

31 de dic. de 2011

Schomp BMW completely redeemed the negative experiences I've had with other dealerships in the past. I found a 335xi I wanted on their website and walked in asking specifically after that vehicle. Paul in sales did not try to talk me into anything else; he simply let me drive the car, we discussed my trade-in vehicle, and he got me approved for a loan with BMW Credit that evening. They were even flexible on the down payment which is great since it was two days after Christmas. I drove the car home that night, completely giddy with excitement. I went back the next day to deliver my trade-in vehicle and Paul confessed one of the technicians told him they had found a bad tie rod on my 335xi when they took it in, but hadn't had time to repair it (I purchased the car one day after it was on the lot). Paul said he wanted to make it right and scheduled for me to have the tie rod replaced and have a new alignment, all free of charge, as well as have the Service department give me a loaner vehicle for the day. I also mentioned that I'd noticed the car was missing the Owner's Manual, so he sent me down to the Delivery department where Tyler showed me and my husband all the ins and outs of the vehicle's functions and even spent some extra time helping us take off the Thule rack and talk about tie-down options for a spare tire. Everyone at the dealership has been nothing but friendly, helpful and more than willing to go the extra mile for their customers. As long as I live in Colorado, I will never buy from another dealership.

stuart_bmw

28 de dic. de 2011

Excellent service department. Knowledgable and accomodating. Always superb service. Customer facilities are comfortable, clean and modern. Service advisors provide great explanations and clearly communicate issues and options. Would highly recommend this dealership for your car purchase and exclusive vehicle service.

llhermsen

22 de dic. de 2011

This was by far the easiest and most pleasurable experience we have had buying a car. Absolutely no pressure, top notch customer service, attention to detail, and what a lovely showroom! When my husband needs a new car, we won't look anywhere but Schomp BMW.

ChrisCrosier

8 de dic. de 2011

This was an awesome experience! I knew what I wanted and when I called Jim had the car ready for me. When I went to purchase it, I was in and out in less than an hour. Add to that, they were able to schedule a delivery and training in a timeframe that worked for my crazy schedule. You guys rock!

colom

6 de dic. de 2011

I went to Schomp BMW after reading many good reviews online. I was at an Audi dealership earlier in the day trying to lease a new car, but felt they were not serious. I had never met Paul, nor did I have an appointment when I showed up and found out he had just left for the night. The receptionist called him, he turned around and was back at work in 10 minutes to help me out. Paul was honest, totally upfront, and didnt play any of the usual sales game you see at many dealerships. He helped me find the car I wanted, worked within my budget, explained all the numbers and I walked out (unexpectedly) that night with my first beamer. Thanks Paul, you made this a painless experience. I highly reccomend him if you are looking for a BMW.

Kilt It

6 de dic. de 2011

I went in for a simple R&R of the lower radiator hose. Quote went from $250, to over $800 on repairs that they did not show me the alleged defective parts. I looked numerous times prior to my appointment, and only observed one leak. They stated all these leaks and said I needed them fixed. Never showed me, and never fully explained work performed. I filed a complaint with Service Manager, which he did call with a follow-up. Even after my valid complaint, he followed with "Well, that's the way it is." Shiny new showroom, but tarnished staff to say the least. I will NEVER AGAIN so much as drive past this place.

shellyfbmwx5

30 de nov. de 2011

I highly recommend Ralph Schomp. The employees are always extremely friendly and the service is wonderful. The employees go out of their way to accomodate your needs. I have dealt with many other dealerships over the years and none compare to Ralph Schomp's sales and/or service.

hmdunagan123

23 de nov. de 2011

The Schomp group encompasses a team of knowledgable professionals that are very easy to deal with..no high pressure sales. They treat their clients with respect and display such graciousness for your business!

Siddall

15 de nov. de 2011

I would HIGHLY recommend this dealership to everyone I know. It was an absolute pleasure and excellent car buying experience. Mr Gregg Waddington was very courteous and professional. I am sometimes difficult with my purchasing demands, but Mr Waddington met all my needs and exceeded my expectations. We purchased our first BMW and love it. The buying experience was a great first impression that will stay with us for a lifetime. We plan to remain in the BMW family.Note: the small gesture of offering water and coffee meant a great deal to my family and I. We appreciated the extra effort to make us welcome and comfortable.

GoddessQueenDiva

15 de nov. de 2011

I recently had to have my BMW 328i jump-started by an AAA contractor and, unfortunately,the dashboard and radio electronics were disengaged. Then...Ralph Schomp to the rescue! At no charge to me, the electronics were enabled and a brand new radio was installed. That's what I call great customer service, all coordinated by a very professional staff.

susanselchert

15 de nov. de 2011

Alex, I am the proudest owner of my first BMW! I bought a 2007 328 XI. I am extremely happy and I look forward to driving my car every day. I even find myself smiling when I look at my car. The day I purchased my car, I asked my salesman, Alex if Schomp was willing to fix the small dent in the door. After talking to his manager, Jill, they both agreed that they would be willing to buff it and repaint the dent. I scheduled an appointment and Blake, my boyfriend, dropped it off at the service shop. The service shop went above and beyond my expectations by taking off the layers of the door panels to fix the dent. It looks even better than I expected. Andrew, in the service shop was extremely courteous and always followed through with calls to let us know of the progress on the car. Alex was so honest, patient, efficient and appreciative of my business. Jill was professional, calm and understanding of my needs and willing to make it as perfect as possible.It certainly was a positive buying experience at Schomp and I look forward to working with Alex in the future. Best Regards,Susan Selchert

mganzle

11 de nov. de 2011

I would recommend Schomp to anyone in the market for a car. This is the second car that I have purchased from them and they consistantly go above and beyond expectations in their sales and service departments.

dstal

9 de nov. de 2011

Brian went out of his way to make the deal work for me. There were a couple of roadblocks, but he kept working on my behalf, and I was able to get a wonderful BMW that is a dream to drive.

Jlprice

8 de nov. de 2011

This dealership came highly r ommended and so far I have not been disappointed. Everyone is extremely friendly, knowledgeable, and helpful. I also think it's important that people here are not too pushy and understand that I'm not a car expert so they offer honest advice. The dealership itself is also clean, well-maintained and I love the offerings in the waiting room.

diane0719

7 de nov. de 2011

I went to look for a new car with my dad last week and the sales man that was helping us was so friendly. He explained everything that we need to know about financing and he got someone to explain how the car works and the features of the car. I was at multiple dealerships but this dealership really did their best to meet the customers needs. My family is considering getting our next car from the same dealership. It was just a great experience.

Soccer01

3 de nov. de 2011

Our experience at the dealership was really good. Everyone that we dealt with were great. If I was to purchase another BMW in the future I would definitely return to your showroom.

bsdogcos

28 de oct. de 2011

Great service by the dealer and competitive pricing on my X5. Paul Lim exceeded my expectations with his level of support and attentivemness. Schomp provided a loaner X5 while my car was in production at the factory. The total experience was a pleasant surprise and better than the peer dealerships I worked with in Southern Colorado.

Jaynemaude

27 de oct. de 2011

Staff are always very polite & service is excellent. It's one of the best BMW dealerships that I have been to & I have been driving a BMW for over 15 years

no name

27 de oct. de 2011

I would definitely not buy another car from this dealer. They do not honor their service agreement.

RulRul80129

27 de oct. de 2011

The buying process was terrible I waited for hours in a cold showroom with terrible follow up. My sales person Nick Sandoval was missing for hours while I just waited. The car I choose had some damaged parts the dealer promised to order and replace. 2-3 weeks later I had to contact the salesman just to find out he did not do his job to order my missing parts. I decided to call his manager, once I told him about my concerns, his way of helping me was by dropping my call to someone's voice mail. I called back to speak with someone and after a few times of asking to speak with the right person, the dealer actually blocked my phone number. I had to use another phone to get thru and when I did I finally got to complaint to a "new" manager that had just transferred from their used car store, or so he said.. about their terrible service and follow up. I thought this dealer could do better.

dberriel

26 de oct. de 2011

My second CPO purchase from Schomp BMW went fast and easy, Schomp really treats customers very well!! I went to a dealership off colorado blvd first, just to find the internet sales man that I had spoke to on the telephone, already gone for the day, knowing I would be stopping in, then the salesman that did help me although a nice guy seemed a little pushy and getting a little agressive with a sale, So i decieded to head on down to Schomp where I purchased my first BMW, and Once again a Perfect 10. Schomp is #1 in my book. I will Definitely be referring friends, family, and my own business customers ........Thanks Guys and Gals at Ralph Schomp

nelsonmarine

25 de oct. de 2011

They advertise one hour buying process. We spent well over two hours and that was with an appointment AND being pre-approver with financing. They didn't have the car ready, and didn't have the delivery specialist available to show us the features of the car. The sales person was friendly, but not well informed.

Firelight

22 de oct. de 2011

Had a little bit too much pressure to buy but the selection was nice

Lyle S.

22 de oct. de 2011

I saw an ad on cars.com for the exact car I wanted including year, trim, options and colors at this dealer. I called them and left a deposit over the phone. At my request, they shipped the car to me. They were honest, straight-forward and accomodating. The car was a fair price and exactly as represented to me. I have nothing but good to say about my transaction with them. It went smoothly and was stress free. Thank you Mike!

tpippin

21 de oct. de 2011

I have worked with another dealership in the past and am glad I have found Ralph Schomp. The people are knowledgeable and efficient. They always take good care of me.

Wind warrior M6

20 de oct. de 2011

Both Chris and Eric have been super to work with. They are true pros and more importantly good people.Lisa, I miss your great radio commercials. You are a breath of fresh air in a business that tends to have to much hype and not enough genuineness.Kudos

Blue scooter

20 de oct. de 2011

Wonderful experience with schomp both in purchasing vehicles and having them serviced. Professional, friendly and courteous staff. Recommend schomp! Great selection of vehicles and color choices. Schomp gives you a personal tutorial of your new vehicle when you take delivery, wonderful personal customer service

schomp10202011

20 de oct. de 2011

I have always been treated well and never made to feel that a recommended repair is required. I like that Mike allows me to decide what service I want to have performed.

Melaniehenn

19 de oct. de 2011

We purchased a BMW 2011 328 xi Sportwagon 60 days ago. Once we got it home, our SUV and truck family found that it was too small for us. We have an active 3 year old and we go on a lot of road trips. When I called Mike Anderson back to tell him that we weren't completely happy with our purchase, he didn't make us feel bad about our change of heart. He made sure that he found the perfect fit for us..and he happened to do so with one in stock! We got a 2011 X3 35i. It is a beautiful color and finish! We couldn't be happier!Mike helped us over a 2 week period with countless emails and questions. He was knowledgeable, professional and classy through the entire process. He listened to our concerns, our needs, and he made sure he found the perfect fit of car, options, and financing that fit us.We are truly grateful to Mike and to Schomp for their exceptional customer service and beautiful car! We will definately refer to friends and family in the future and will be loyal customers!!-Melanie & Brent Henn

gator23

16 de oct. de 2011

Bait-and-switch: Schomp wasted my entire day through ignorance, dishonesty, or both. I worked out a deal throughout the week with a salesperson over the phone. I made sure the details of the deal were clear--even in writing. The salesperson emailed me the details. They looked good so I came into the store to proceed with a purchase. After we had done a test drive, haggled with a trade, etc., the salesperson informed me of a "mistake" that changed the deal completely. A classic bait-and-switch. These guys make buying a car a painful experience. Beware; these guys are shysters and perpetuate the typical car salesman stereotype.

RWilliams_88

16 de oct. de 2011

This form is being filled out by Monika's husband.Our visit to Schomp BMW was the best car purchasing experience either of us has ever had. Len was freindly, informative, helpful in narrowing down the options we were interested in, and not at all agressive. In fact, our experience was so good, I returned about three weeks later and ordered a 2012 Z4-35i for myself.

icewife

3 de oct. de 2011

paul Liam ws awesome, from the time we arrived till we left nothing but first class treatment..never have i enjoyed buying a car ..and I love my x5 .Paul is just fantastic, knowledgeable, friendly and just all around nice. Never felt preassured, or rushed and we actually were there well past closing. When I get another BMW I will be back at Schomp and I willsee Paul Lim..clair rue

bpeagler

22 de sep. de 2011

Made my first trip to Schomp BMW on 9/16/2011 on a recommendation from a friend. The recommendation did not do this dealership justice. From the moment I entered the showroom to leaving in my new 335i xDrive sedan I felt comfortable, relaxed and confident that I was making the right decision. If you're in the market for a BMW or want a quality experience and a car dealership, this is the place to go!

foresttownsley

21 de sep. de 2011

A very pleasant experience working with Brian and his support team purchasing a Certified used BMW. It was refreshing to just work with one person from the start to finish and not have to deal with all of the stuff that has always made car buying unpleasant for me.

maynardsl

19 de sep. de 2011

My wife (Melissa) bought a 2002 530i from Schomp BMW through Wilson Todd Saturday evening (9/17). We had come to see a 325cic but it had already moved on. We drove a 325 and the 530 and the 530 was the best fit for us. We had never purchased from Schomp before and were not familiar with their "one" policy. Schomp BMW sales policy is simply fantastic. But furthermore, Wilson made the experience unbelievable - He explained everything about the cars we were looking at; he listened to our wants/needs; he stayed more than 2 hours after closing to complete our sale! I can't say enough good things about Wilson (and the whole experience). We are sold on Schomp and Wilson Todd.Thanks so much.

wkwanchanok

17 de sep. de 2011

I went for a test drive on X3 28i today. Id like to thank you for a wonderful service and a warm welcome experience that you gave to me and my husband. Len Birnbaum, Client Advisor really took the time to answer all of my questions and concerns. He didnt try to push any pressure on me to buy a car, but simply gave me necessary information. We both are very impressed with his patience including other staffs in the showroom; they approached us with professional manners. We'll contact you again soon.Regards,

michael.brooks05

13 de sep. de 2011

Jill was so easy to work with and made it a simple process. My wife commented that our experience with Jill was the quickest and easiest car purchase she has ever made. Jill was wonderful and I let her know that I will be back in Spring 2012 to purchase another vehicle.

Frank DeGoey

9 de sep. de 2011

James did an excellent job in providing all aspects of the sale, I didn't have to go through what I felt was the normal experience of having to talk to this or that manager. It was refreshing to have one person sit down with you and explain all of the paperwork that was being signed. He at no time made me feel any pressure in deciding on which vehicle was right for me. Samantha presented all of the options on the vehicle and how they worked, it made it very easy for me to use them after I left the dealership and in the days to come in making it personalized to me. After all of the many different dealerships and cars I had test drove it was a great experience to have and I feel no regrets about going to Schomp for the car of my choice. Thank you.

Tafehr

8 de sep. de 2011

Alex was very quick to address my request for determining which lease/ car would be best. He had a nice approach that i don't find with other dealerships. I own a Mercedes as well and have had the opposite feeling from them.

Danoindenver

7 de sep. de 2011

This was the easiest car purchasing experience EVER! The fellows/NOT Car Salesmen were a delight to work with. I am still learning all of the "systems" and I am sure someday soon I will know how to maximumize all. So the long and the short of it was and still is Terrific!Thank you!Dan

rtstew1027

6 de sep. de 2011

I don't consider this a problem. I have just been used to having my car washed after a service appointment and when I picked up my car the car had not been washed and there was no mention why they didn't. I thought this was a normal service when you brought your car into BMW. I would have said something that day but I was in a hurry to get somewhere. Chris and everyone else that I had contact with were very informative, courteous and friendly.

dsgodda

5 de sep. de 2011

My wife and I were very impressed with Schomp BMW and the employees we encountered there. Everyone was very friendly and helpful. I feel like our salesman, Wilson, was very knowlegable on BMWs as was our delivery specialists, Tyler. We feel we received a good deal on the car and will not hesitate to recommend Schomp to our friends.Thank you for the great vehicle-buying experience!David Goddard

Kristinabigail

4 de sep. de 2011

I really enjoyed car shopping with Len. He knew exactly what I wanted and gave me lots of advise, as I am new to the BMW family. My dad and brother both drive BMW's from Shomp and now I can see why! My x3 came in even earlier than expected and I was thrilled! It was a good decision choosing Shomp BMW.

daudi1

4 de sep. de 2011

You have a great Team Leader in Denis White. He took the time to explain the ups and downs of what comes with the 2012 versus the 2011 X5 premium package, and what he could do to help solve my problem with the garage door openers being missing. He (Denis) took the initiative to take me to the parts department and found it possible to change out the mirror and put one on with the openers. I always enjoy coming to your dealership, because of the efficient services your dealership provides.

jpappas755

29 de ago. de 2011

Our recent X-5 purchase was our 10th vehicle (BMW) that we have purchased fro Ralph Schomp. We are always treated with the highest professionalism and courtesy.Brian Neal took excellent care of us and we look forward to our next purchase , probably in January 2012.Thank-you!Rosie & John Pappas

michellekrdo

27 de ago. de 2011

The customer service is great but I wish they would go the extra step when fixing your car. I have brought my car in twice to have the DVD player fixed and it is still not working. I don't even think they fixed it last time. I'm 700 miles away from my 50K service and they should have just done it at the same time but didn't. I would like them to be a little more proactive when fixing your car. Christian is always very friendly and helpful and makes sure I have a loaner car to meet my needs.

wozno

26 de ago. de 2011

Prompt speedy and courteous service Car was ready at the time they stated. Chris kept me posted as the the status and timing for pickup of the vehicle.

Kathleen McCracken

25 de ago. de 2011

This was the best car buying experience of my life! The quality of care, customer service, friendliness and attention to detail was superb. I would highly recommend Schomp BMW to anyone looking to buy a new vehicle.

rossdav01

23 de ago. de 2011

Since purchasing my certified used 2004 BMW x5 at Ralph Schomp on Broadway in 2007 I have never had any major issues with the vehicle and Schomp has always treated me as if I was bringing their newest model for service. The service has always prompt and friendly and with the extended warranty that I bought at the time of purchase the out of pocket for any service that did need to be done was always minimal. I paid by vehicle off at the beginning of this year and the 36 month warranty had expired in November of last year. I took my car in for an all-points 100,000 mile inspection recently and though it did cost me nearly $2,500 I feel confident that the work provided was quality and should make my vehicle last that much longer. Stuart honored a coupon I had that discounted the overall work and parts from $3,000 down to about $2,400 and also provided me with a free loaner for two days while they worked on my car. When I am ready to trade up this vehicle to a newer model I will defintely be coming back to Schomp. It has been a pleasant experience now for almost four years! Thank you.

hook911

22 de ago. de 2011

I have purchased another car from Schomps and will buy another one in the future.They have treated us great with service and sales. I wish all dealers were like this one. Dave

robertthomas456

19 de ago. de 2011

Chris Adams is the face of Ralph Schomp for me and my wife. He always has a smile on his face, he remembers who we are and is always friendly.I have recently purchased a 335xi and am putting some performance parts on it. Chris takes the time to answer all my questions, right away, even though he is assisting other customers. Chris makes me feel like I'm an important customer no matter what I go to Schomp for.

przybysa

19 de ago. de 2011

Jim Merrell is a keeper. Made the buying experience truly special. He better be there when I come to buy next BMW.Why must this be 25 words????

owenrlin

19 de ago. de 2011

From the start Tod was great to work with. He is knowledgeable and prompt. One thing I really appreciated was that he was constantly keeping me up to date on the status of my car without me having to request it. This seems like a rare thing. Another great thing was that he communicates via email. Once my car finally did arrive, he turned it around quickly. The details and paperwork were painless! Great experience overall. I would do it again.

kmgriffith

18 de ago. de 2011

Always wonderful service, everyone in the service department is friendly and helpful! I really do appreciate being treated so well (and I didn't even buy my X5 at Ralph Schomp because I moved from Reno, so it's from there)!! Top notch!!

Jtx99

17 de ago. de 2011

Great place to buy a car. Very professional, very smooth. They care in your complete satisfaction. Will buy again. Mike Anderson was a pleasure to deal with.

dogpatch

16 de ago. de 2011

The dealership is up-front on the negotiated sale price and competitive with other dealers in the surrounding region on my trade-in. My salesman worked out all the details and administrative issues prior to my taking delivery of my new vehicle. I basically came into the dealership to execute documents, pay, and drive away. Quick and painless...my salesman did all his homework, paperwork, and prep work before I arrived. They really focused on the joy and excitement buying a new car should be...rather than the usual dread and agony of grinding out your car deal late into an evening. I'm hoping the service drive provides the same level of service.

rjb1970

16 de ago. de 2011

Just a quick note to say what a positive experience I have had on the two most recent visits to Schomp BMW. I recently purchased a BMW from another state (not a BMW dealer) and have brought the car to Schomp for several things already. 1. Lug Nuts and windshield wiper blades2. Assistance with the blue tooth 3. Issue with dash warning lightsThe parts department guys were very friendly and helpful with getting me what I needed, as well as providing a price list of other parts that I thought I might purchase. During this strip, a service tech was extremely helpful with obtaining the bluetooth connection code for the car and pairing my phone.I also had to leave the car with them due to warning lights on the dash indicating that there was a problem with the brakes. It turns out that it was due to a malfunction resulting from the DSC not being turned off during an emissions test. The computer was re-set and all is well. The best part was when Ricky presented the final paperwork indicating that they had done an inspection, changed the oil, and replaced the wiper blades. I was quite shocked as I did not request this. It turns out that the vehicle has approximately 15 more months left on the extended service plan! This was news to me and made my day! I am not sure why Ricky went ahead and had them change the oil and do the other stuff, but it was extremely appreciated. Now, if I can only get them to replace my rusted rotors, that would be even better!Should I decide to purchase another BMW after this one, rest assured, Schomp is the place I will go!

debprice

16 de ago. de 2011

I like the "no haggle" policy. Everyone was very helpful and friendly. They took the time to make sure all my questions were answered. A great experience!

paulbar

14 de ago. de 2011

We just purchased our first new BMW from Paul Lim at Schomp BMW. The car was a special order and Paul was great in helping us in every step along the way. We first considered a vehicle on the lot but deliberated between it and ordering the car with the options we wanted. Paul could have easily tried to sweeten the deal to push us into purchasing the vehicle they had which was actually more expensive, but made sure we had and took the time to make a decision we would be happy with. He was helpful and communicative along the way, however, the most impressive and surprising part of the entire process was when the car arrived. By far this was the easiest and most stress-free car buying experience I have ever had. There were no hidden costs, agendas, or additional sales pitches. The staff was friendly, helpful, and they went above and beyond to make the purchasing of our new car what it should be: enjoyable rather than stressful and full of distrust. Paul and the Schomp team not only earned our trust and recommendation, but most likely our future business by cultivating a relationship rather than trying to squeeze a bit more out of us on a one time deal.

cnordling

10 de ago. de 2011

I'm always happy with the service experience at Schomp. Its easy to make an appointment just a few days ahead, and having the loaner cars is big for me since I live and work a good distance from the dealership. I know the work is always the best and the service employees are always alert and ready to take care of you.

SeanLasher

10 de ago. de 2011

After more than a half-dozen trips in 4 months to the service department for the same reasons in the San Diego area (Encinitas BMW), we took our X-5 in once again, but this time to Schomp BMW, after just relocating to Colorado. Again this was for the same issues we have had since buying the vehicle in late 2010. We were so frustrated at this point that we were just about to drive the vehicle through the show-room window and throw the keys at someone and tell them to take it back. But we gave Schomp a chance to correct it and they have gone a long way in winning us back as BMW customers. I drive an X-6 and my wife came out of a 3-series when we bought this X-5, so I consider us good BMW customers and we're not looking for free repair. During this period of Encinitas not correcting our problem, the vehicle fell out of manufacturers warranty, and the Certified warranty did not cover this issue that was finally corrected by Schomp. But Ricky Stegmaier, Service Advisor, did a ton of research on the past service appointments and saw that this should have been repaired and covered. And he went to bat to get this covered as it should be. But he took ownership and did what was right, and in doing so, he probably saved this relationship with BMW and brought future business in for Schomp. I know it takes a team so there were others involved, but Ricky took ownership and communicated with us the whole way. I don't usually spend the time out my busy schedule to acknowledge things like this, but this was called for as you don't get great service these days at most places. Ricky was fantastic. Thanks again, Ricky!

bwillardsen

10 de ago. de 2011

The entire team at Schomp BMW is "best in class"! It was a pleasure working with both Len and Marcello. I came to Schomp BMW to purchase a used, reliable used car for my daughter. Len was very helpful and demonstrated great care in helping us find the right car. Thx Len! The next day, I had the opportunity to work with Marcello in purchasing the new 2011 BMW 535xi. Two cars in two days from Schomp BMW - what could be better!?

scintr

10 de ago. de 2011

Shopping experience for a new car was so enjoyable. The car sells itself. We worked with bright, knowledgeable, and professional employees at Schomp. The buying process was seamless and we had a great time purchasing our car.

Jacklynleew

9 de ago. de 2011

Everything was wonderful! I was very nervous about the entire car buying experience, and I had been waiting on a copy of my title to be sent from California for almost a month so I had lots of time to imagine all of the things that could go wrong. Im very happy to say that everything about my experience at Schomp, and specifically with Mr. Niedbala, was perfect. He was knowledgeable, respectful, friendly and very patient. I never felt like I had to bargain or work for a better price or better service and that was what I was most scared of. I know that I was making a used car purchase so it was probably not as exciting as your average BMW sale, but I didnt feel any less important. All of my questions were answered and the entire visit was comfortable and relaxed. I honestly cant image it going any better. I will be bringing cupcakes!

cterblan

2 de ago. de 2011

I came to Schomp BMW looking for a completely different car than the one I purchased. During my first visit, I was so impressed by the customer service and attention to detail that I decided I would wait for them to get the car I wanted so I could buy from them. We even had a few hiccups along the way, but I always felt comfortable that I was getting the best possible value and the best possible car. And to add to it, a portion of my purchase went to support the Children's Hospital - can't do much better than that.

dkblackwood

1 de ago. de 2011

Our experience of purchasing a new vehicle from Schomp BMW was absolutely the most positive car-buying experience we have ever had. (And we've purchased a lot of vehicles -- domestic, foreign, car, light truck, SUV, "average price", luxury -- since we bought our first new one in 1971.) Schomp's business model of "One-Price Selling" is a fantastic way to do business. We never felt any pressure to say "yes" to anything we didn't want, and, in fact, Brian Neal was very up-front about what would and would not make sense for us. When we finally settled on a particular model, we knew it was the right vehicle properly equipped for us.Even though Schomp's price wasn't the lowest we could have found in the marketplace, it was definitely competitive, and the price we were given for our trade-ins (two cars) was better than anywhere else. As a complete package, we got a great deal. We had to special-order our vehicle and Brian kept us informed during the production process so we always knew what the status was.When the vehicle finally arrived Brian handled all the delivery paperwork, which was a nice change from the typical process where you have to meet with a completely different person in the finance department. What a welcome difference! Then Corrie Nave took over. She went through all the features of our new BMW and explained how everything worked. She did a great job of answering our questions, and it's very obvious that she "knows her stuff!"I can say without any reservations whatsoever, that we will purchase another vehicle from Schomp BMW, and we would highly recommend this dealership to others.

rghobbs3

1 de ago. de 2011

Marcello was very knowledgable about the cars and extremely patient/helpful when I decided to upgrade to a newer car within the first 48 hours. He presented all of the post sales products available, but was not pushy about any of them. I appreciated the experience and would recommend working with Marcello to a friend. In addition, I thought the trade-in process went well. I had an old Honda Accord and was offered a reasonable trade-in value without much haggling (sorry, can't remember who I worked with on that one). Overall - nice job.

Bob Zachman

30 de jul. de 2011

Warranty work being done on my 2008 335i hardtop convertible. I've worked with Mike Gibson since I purchased the car new at Schomp in October of 2007. He's been great to work with and I love my car!

mdscharfenberg

30 de jul. de 2011

Speedy service - alway kept me imformed on status of my car and progress they were making on servicing my car! Thanks for your fast service

snakeman56

27 de jul. de 2011

The service dept was able to find an update to my car software. The car does not hesitate when I drive off from a full stop. They also were able to tell me why my key fobs were no being recognized, due to me leaving the fob in the car. A big no-no. Also the am stations were making lots of popping noises. They found a defect with the insulation and corrected it. Got the best customer service ever!!!

sljohnson

27 de jul. de 2011

The service is always beyond expectation. Everyone is friendly and helpful. Chris took the time to explain what need to be done so I totally understood the problem and I am returning this week to follow through. I trust his expertise and know the job will get done as promised at a reasonable price.

mickeyandpooh2

27 de jul. de 2011

The customer service is first rate. As soon as we arrived, we were greeted and asked if we would like a drink while we waited. The fridge was packed with ice water and different types of soda. There was also a late machine for hot drinks. We didn't wait more than 5 minutes and Mike was ready to go with us on a test drive of the car we were looking at. On the drive, Mike explained the buying/selling policies to us and we got to know each other a bit. It was very friendly and we were able to test drive on the highway and in town. The car is my dream car and I LOVE driving it. Paperwork went smoothly and we were very happy with the services all around! Thank you. I would gladly recommend Schomp BMW to my friends. I would shop there again. Thank you. Marti

cshephard

27 de jul. de 2011

The service and experience was great. The entire team was very friendly. I felt as if the salesman and all of the staff were working to help out and make our experience a good one.

dld129

25 de jul. de 2011

The friendliness and knowledge of all that work at Schomp BMW was felt immediately. The sales team was very patient with the selection process; taking the time to really understand my requirements and needs. The no commission philosophy really took the pressure out of the sale and made for a more pleasant experience.

the1doll

25 de jul. de 2011

Oil service had been done quick and in a polite manner. Mr Stegmair informed me that my car was ready, showed me where it was and we politely said good bye. Upon looking at my car door prior to opening I noticed scratch marks on the outside of the passenger door. I called asked someone to call Mr Stegmair for me and when he returned I showed him the passenger door. He said he hadn't noticed it when he did his check of the car after the work was completed so he had no way if knowing when it had happened, but he would arrange a time for it to be repaired. At this time we are still playing phone tag to find a time that he can have it done.

wilkonsona

25 de jul. de 2011

Brian, Corrie and everyone else at the dealership with whom we've worked has done a great job of helping us transition to our new car. There have been a number of technological advances that would have been confusing but for the help we've (both my wife and I) received at the dealership.

9dst2

25 de jul. de 2011

Brian, John, Waylan, and Glen made our BMW buying experience very enjoyable. I very much appreciate Brian going out of his way to hold the vehicle and pull it off the lot prior to me even being able to do a test drive. It was refreshing to deal with salesmen that were actually familiar with the product that they sell. Schomp BMW will be the first place I look for my future BMW purchases, thank you Schomp BMW for the positive experience.

jgnelson

25 de jul. de 2011

Best experience I have ever had buying a car. It was a warm day in Denver so the customer lounge was a great place to have a refreshment. Mike Niedbala kept the ball rolling so the complete transaction was a delightful experience. I did not feel any adverse judgements about being a female and Mike answered all of my questions and concerns. When it came time to make the purchase I felt confident in my decision.

jhmg16

24 de jul. de 2011

Brian and the Schomp team made my first car buying experience easy, enjoyable and stress-free. The dealership is gorgeous, the approach to customer service is fantastic, and the range of options they had for me on the lot was unmatched. Will be doing business with them for a long time.

Dejo80

24 de jul. de 2011

From the time I walked into the showroom till the time I drove off the lot in my Mercedes Benz I was treated to a good experience. Your Client Advisor Paul Lim was and has been professional, knowledgeable and dedicated to me during this experience, he worked with us while we were securing the loan till we got a satisfactory interest loan term. I had compared the Mercedes E-350 prices online on (www.car.com), my purchase was the best deal in a 250 mile radius from us actually it was the second cheapest for the list of 2008 and it had the most options so it was the best deal out there.

pieman

22 de jul. de 2011

The best dealership I have ever worked with, I would recommend to friends. Kudos to Rich Battista for no pressure but being there when I when needed and always having a smile and time for me. Thanks to Samantha for sharing her wealth of information on my new car and not laughing at me but with me, what a doll! And last for having the most beautiful ladies room in town, it actually came up in conversation with some of my friends who have done business with you. Debbie Stegeman

OneHotZ4

20 de jul. de 2011

We ALWAYS bring our Z4 in when it needs serviced we just had the back brakes, belts and thermostat replaced and are very happy with our service adviser Steven Constable & price and the time it took for the matetanic of our Z4

Jasmine827

20 de jul. de 2011

Both Nick and Robert were extremely imformative and helpful in my car buying experience. I liked the fact that it is a non commission based, no pressure dealership. By far, the best car buying experience I have ever had. I was amazed by how friendly and caring the employees at Schomp BMW are. Thank you for helping me find the car of my dreams!

zetteln

20 de jul. de 2011

I mentioned that occassionally the serpentine belt squeals. The service guy said the belt and the tensioner looked okay. Most dealers would have replaced the belt, the tensioner, the brakes, and cigarette lighter saying they are all related. I appreciate the honesty. The excellent service department is a major plus in deciding what new car to purchase. And thanks for the Coca-Cola... .

kyleknudson

19 de jul. de 2011

Experience was exactly as introduced, very satisfied with the overall purchase experience and the professional nature of the sales associates. Thanks so much for your help in this purchase.

dpden

18 de jul. de 2011

I'm very happy with my 335XI and the Overall Experience provided by Len!!! I plan to purchase my next BMW a Schomp and I'll be asking for Len when I start the process.

Bbrinks

15 de jul. de 2011

We purchased our 2008 535xi almost 2 month ago. Noticed recently how loud the cooling fan was and when it went off it shook and shuddered everything inside the car (including our kids in the backseats!) When we bought the car, we knew we wanted to bring it back in anyways to make the radio satellite capable. So we decided to do it all at once. I called on a Wednesday and spoke with Mike Gibson initially, who passed my call to someone named Lori whom I was told was a technician by Mike. Told her my concerns and she seemed very knowledgeable and we proceeded to set up an appointment. She told me that they couldn't get me in till Friday because the dealership was closing early on Thurs. for a party so Friday was the earliest. I said that was fine but then I was informed that they didn't have one loaner available to me till the following Wednesday!! I was shocked since Schomp BMW boast about having over 100 loaners for their customers!! We proceeded to drop off the car early Friday morning as instructed, asked for Mike and tried to recap our conversation on the phone and my conversation with Lori. He then told me that Lori was just a receptionist so then I asked him, "Why did you have me talk with her then?!" He said "I thought maybe she could help you." How, I wasn't sure!! I was again shocked at what he was saying to me and from that point on I lost all confidence in Schomp...Three days go by and Mike called my husband and told him that my car was fixed, not they couldn't find the noise, but fixed. We even provided them with a video of the sound it was making (sounded like a 747 taking off and felt like it too) As I had expected, we picked up the car and it wasn't fixed and found a mess in the trunk!! They installed my satellite but left bits and pieces of components and covers in my trunk all in a disarray and not put back together!! I was livid. We were leaving for vacation the following week, so I didn't have time to address my concerns. After we got back, I was sent a survey through email on how they performed in the service dept. and I proceeded to voice my concerns, honestly. I didn't think anyone actually read these surveys but lo and behold, someone actually got back to us and asked what happened and how they could fix it. Well, all in all, it took a second time there, promise that I didn't have to deal with Mike Gibson, another 3 days without my car and my husband driving the car around, then waiting about 30 minutes after to trigger the cooling fan for them to hear the noise and fix it. They ended up replacing the whole fan housing unit and now it runs like a dream. I understand that it may have been a hard thing to diagnose but I didn't appreciate the dismissal I got on my first visit, you only get one chance to make a first impression!! We didn't need to buy this car but wanted to and thought Schomp was the most reputable. The sales team sold us on how great their service department was because that's where the true test lies and this fiasco almost lost me!! Thank you Steven & crew for working with us and saving a customer for your dealership! We plan on purchasing from Schomp again soon! You have to be persistent and request another Service Advisor if the one you have is not working for you, literally!Lastly, I would recommend that Schomp have their loaners cleaned after or before each customer takes possession. The two I used were pretty dirty, I had to clean them first before I could drive it...!

honoraroberts

14 de jul. de 2011

Our car was brought in twice over a two week period. The first time for 100,000 service and a/c repair, the second for a noise coming from the front of the car. There were automated recommendations for service that had no basis from the inspection. Some recommendations were never discussed or acted upon. Here are some of the items: - I was told that the manual transmission fluid needed changing, but my car is not a manual transmission. - For all suggested inspection items, green check marks were provided, but no specifics were given as to what was observed or found. - It was recommended to fix a dashlight that is working fine for $2,100. - When we took the car back in because there was a noise in the front, we told them it sounded either like a belt squealing or a teapot boiling. The recommended maintenance suggested the power a/c belt was damaged and cracked, yet this was never discussed with us while the car was in the shop. After several days in the shop, the conclusion we were provided was the windshield was not sealed properly. We will know if this is true or not tomorrow.

Rick Adams

14 de jul. de 2011

Rob Ashby was a great sales representative. I found the car I wanted on-line from Colorado Springs. Rob allowed me to put a hold on the car until I was able to come up and inspect it a few days later. They could have sold it four times before I was able to make the trip, but he held it for me nevertheless. The car was in immaculate condition and the trip was well worth it. Because Rob advised exactly what I would need before hand, I was able to drive the car home the same morning! Thanks Rob!

dzwiers

14 de jul. de 2011

Mike Anderson helped us get into the car that we wanted. He carefully reviewed with us all of our options and made buying our new BMW seemless and easy. It was a good experience.

Michelleday

13 de jul. de 2011

It was a pleasure working with Eric. The dealership is gorgeous and we enjoyed spending time there. Eric was very helpful throughout the process. We'll be looking for him the next time we buy. Thanks.

Johnfsell

13 de jul. de 2011

I have purchased numerous vehicles over the last 40 years and the experiences have always been a grind. I research the value of both my trade in and the vehicle I am purchasing so as I go through the buying process, I can get as close to what I think is as good a deal as possible. With Schomp, the sales manager test drove my trade in and surprised me with an offer which was exactly what I wanted for the vehicle. They were also offering the X3 at a very fair price. Tyler was extremely easy to work with, processing the paperwork quickly and efficiently. Everyone at the dealership was friendly and helpful. This was the best buying experience I have had to date. Thanks Tyler :-)

MTOMES

12 de jul. de 2011

The experience of buying a car through Shomb BMW was the most comfortable experience of my car shoping venture. I had previously visited several other dealerships before coming into Shomp BMW and was completly disappointed. When I entered Shomp I was greated with open arms an a lovely breakfast. Mike spent the morning helping me find the car that would fit my needs and financing that would stay within my budget. The most refreshing part of working with Mike is that he treated me like the most important customer he has ever had. I came into the dealership at 9am and didnt leave until 3pm and every minuet he spent with me was relaxed, understanding and responsive. I believe I was sold on the culture and exprience of Shomp BMW before I even decided on the car to take home.

Vonni Jones

11 de jul. de 2011

Robb was great, very informative and patient the entire time. He was even willing to drive us to the other Schomp dealer to look at a car we had spotted there. Hope he is still there when we are in the market again. Vonni Jones

switzbmw

10 de jul. de 2011

This purchase was made over the phone from Arizona. We knew what we wanted and Steven was able to go through step by step with me to get what we wanted. He was very patient with us, we did do a lot of switching, but he was great! We can't wait to pick it up in a couple of weeks.

cjnilsson

9 de jul. de 2011

Wayland was great to work with-he agreed to make some changes to the used car we were considering so that we felt comfortable with our purchase. He also got our information before we finalized the sale so that the actual signing was quick and efficient.

Wpeltzman

9 de jul. de 2011

Service is professional and complete. People really care about my cars. My schedule is accommodated. Sales people are patient. Christian in parts is very helpful.

drushing

8 de jul. de 2011

My entire experience was excellent. Paul was very attentive and very forthright with information, pricing, etc. As promised, the process moved at a great pace. From the time I arrived to time drive, through making a decision and completing the paperwork, was all less than 1.5 hours. My "delivery" experience was also great. I drove away feeling that I had a full understanding of the vehicle...great service.

gerifitzgerald

8 de jul. de 2011

I really wanted a pretty blue SUV. I had purchased a grey X5 in March and absolutely love it but always wondered if it was up to the quality of used cars that I need. I thought about trading the grey one in on the blue one, but then decided to keep both. The blue 2002 X5 was in wonderful shape and so clean and pretty. Just what I expect in an used car. The price on it was extremely fair and I was happy to make the purchase. I found the blue X5 on the internet and drove down to Denver to just go on an "adventure" more or less. I was 100% certain that I would buy but when I say the vehicle, I was sold. Then the customer service regarding how could I get the new X5 home and my other one too was exceptional. I left my grey X5 there to be inspected by your men and while they did find some issues that need to be attended to pretty quickly, I think I am going to keep it as well and use it in the winter time. Tom Todd was the nicest and most down to earth person. I LOVE the no pressure sales and I also love the ONE PRICE. I hate haggling. I thank you all so much for making this X5 purchase such a positive experience and I thank your service team for inspecting my other X5 and letting me know what it needed to bring it up to par with the type of vehicle I need to be able to rely on.

bmw850ci

8 de jul. de 2011

Schomp BMW and their employees should be recognized for their attention to detail. From the person who meets you in the drive through, to the Service Advisor, the person helping you obtain a loaner car, to the cashier, all of the personnel are helpful and seem happy to be able to be of assistance and pleased to take pride in the job they perform. I had no direct contact with the tech who performed the work. but everything appears to have been done in a very orderly fashion.

OUDUdad

7 de jul. de 2011

My wife and I live in Oklahoma, and our son is a student in Denver. His vehicle broke down beyond repair, and we found ourselves shopping for a new vehicle in Denver, without knowing where to go or who to see. After several very unpleasant experiences, we went to Schomp BMW, to look at a used car. We were met by a wonderful receptionist, who treated us like we were the only customers on the lot. We were greeted with a smile and the utmost professionalism. We were then introduced to Greg Weddington, who was the most professional and courteous salesman I have ever had the pleasure of doing business with. He was courteous, no-pressure, and helped make the stress of purchasing a vehicle outside our home state a real pleasure. I would recommend Greg and the entire Schomp dealership to anyone and everyone!!!! I would even seriously consider driving from Oklahoma to Denver to purchase my next vehicle!!

julesgreco

7 de jul. de 2011

Outstanding service. Wouldn't take my car anywhere else on the continental USA. Staff, their attention and work is sine qwuon non. Outstanding attention to the individual customer's needs.

charlesdenler

7 de jul. de 2011

This was honestly the best experience I have ever had buying a car. I really felt like I got an honest price for my trade-in, and a great price on the BMW. I have already been recommending Schomp to my friends.

wfwii

25 de jun. de 2011

Described my problem and set up an appointment for three days later. Repaired some road damage to my front end and did a wheel alignment. Done on time and work was excellent

1488Jeep

24 de jun. de 2011

Thanks for all the help with our new X5, We could not be happier with the help we have been given at Schomp BMW.Billy Cosbey was a great help to us and made sure we knew what was going on with every step, And when dropping the X5 off I was in and out with a fun little Z4 in no time.

dberthiaume

24 de jun. de 2011

I have had extensive return visits to address the engine light problem comingback on and I don't think I'm exaggerating at 8 to 10 return trips to "fix" theproblem. I know Chris and his team have done everything possible and I havenothing but praise for his professional and friendly interaction with me. Wehave a little joke between us for the number of times I have returned with thesame issue but he has consistently done his best to find a solution. I must haveselected an X-5 that loves to come back to the dealership cause it has spent asmuch time there as in my garage.

brameliam

23 de jun. de 2011

Billy Cosbey is a great asset to Schomp BMW. His attenttion to customer service is outstanding. While my car was being worked on, I was completely in the loop as to the status of my car. I never once had t call to check on it; he was updating me regularly. In a time when many businesses do not value costumer service, Billy makes this a priority with his clients. In my opinion, this will keep me coming back.

jessicajol

22 de jun. de 2011

Best car buying experience I'd had so far. Everyone was great to work with. I really appreciate the extra time spent going thru the features of the car.

TheMrDoug

22 de jun. de 2011

I brought my 2008 5 Series in for repair due to loose bracket on the front of the vehicle. During the inspection the technicians found a leaking seal on the transmission. As no fluid making it to the ground I was not aware of the issue. This could easily have been passed on to a future visit, and ignored by the tech but it was not.Dealer notified me of the problem and went to work to fix it. Late afternoon I was notified that it was fixed but appeared to still have seepage. Again this could easily have been passed off resulting in having to come back for a second visit. Repair was re-done the next day. Additional warrantee services were also completed (Wipers) including one that I missed that needed to be done,r eplacement of brake fluid. Car was returned vacumed and washed even on what was a rainy day. Schomp service team clearly has been trained to provide exceptional service and not to just "push it back out the door". This level of service is what sets the BMW brand apart from "other" lesser brands that I have owned over the years.

temanson

22 de jun. de 2011

Had bad gasoline and the car stalled out 150 miles from dealer. BMW towed the car to schomp. They gave me a loaner car with no notice. The dealer helped me with the insurance company so the damage would be covered with my policy. Schomp kept me well informed during the entire process. Tim

Kathleenmarie

22 de jun. de 2011

I have given the great rating above because Mike and Glenn did a tremendous job! Mike spent hours with me test driving both X3s and X5s. He answered all my questions. He never pressured me. He was friendly and upbeat without being overly zealous and annoying - as many car salesmen can be! :) Glenn did a great job explaining all the bells and whistles on my X5, and believe me, I am technologically challenged, so he had lots of explaining to do - over and over! The guys were just great - loved the experience! It was definitely my best car buying experience ever!Thanks a bunch,Kathleen

mithx

17 de jun. de 2011

I have purchased cars from both Mercedes and Range Rover. My experience with Schomp BMW was excellent. Stephanie Reese was great. She was able to answer all my questions and was very professional and courteous during my visits.

dlcordova

15 de jun. de 2011

Steve was great to work with. He went above and beyond to wait for me to get back to the dealership. I told him that I would be there about 5:10 p.m. on Saturday. He was waiting for me.I also liked that Bill Cosby came over and talked with on Monday. He asked how I was and about my car. He is usually the service rep that I work with. However, this time I had worked with Steve.

llgroves

13 de jun. de 2011

I spoke to soon, my brakes squeak now when I use them to stop. Before my servie on the car they would squeak after stopping at low speeds and turning. Very annoying and embarrassing. Lori L. Groves

jkl0621

12 de jun. de 2011

My wife and I were driving cross country from NJ to CA and was passing through Colorado when we discovered a severe gash in our back rear tire. We brought our BMW X5 into Schomp BMW to see if someone can take a look at the damage and service the car. Immediately upon arrival, the Service Consultant (Mike Gibson) understood our situation and had a technician start working on the car immediately. They not only repaired the one back tire, but performed a complete review of the rest of the car and found the other back tire with a nail in it (which they plugged), as well as noticed the car was due to for its next scheduled maintenance (covered under warranty). Mike explained all this to us and said they could get all this done now why we wait. Everything took about 2 hours and we were ready to hit the road again. Overall it was a great experience and will be recommending this dealership to anyone who is looking for a BMW in Colorado. Thanks!

ydzhang_nt

10 de jun. de 2011

I recommend this dealer, they are professional and patient. The car I bought is really nice and they even ship it to me even though I live 50 miles away. The price is competitive and the most important is the used car is in good condition.I recommend Paul.Lim, since he treat you are a friend that is good experience.

kwiedenhoeft

8 de jun. de 2011

I had called in to make an appointment for a recall, but when Stuart called me back, he indicated that he would need the car longer as there were actually 3 recalls that needed to be completed. Stuart was very thorough with communicating what needed to be done and the reasoning for the delay. Once again, another great job at customer service. Thank you Ralph Schomp!!!

libertybells

7 de jun. de 2011

We bought 2 new cars and we were treated better here then any dealership we have ever been in. Everyone was friendly and never seemed pushy. That was a year ago and we just went in for our first oil changes and had another great experience. The service department was wonderful. we will definitely be back when we are ready for new cars and we always recommend Schomp BMW to our friends and family.

Ragarwal

7 de jun. de 2011

Everyone was pleasant and friendly. John recognized that we had another appointment to go tp and did everything to he could to facilitate the transaction. He arranged for us to return the next day to complete the review of the car's function. Sam and the rest of the staff were incredibly nice to my 8year old son and he loved being there with me

mark_w_roberts

7 de jun. de 2011

John was great to work with. We also had a candid conversation on my existing vehicle's disposition and his advice was dead on.

BillMock

7 de jun. de 2011

I chose your dealership because of ads that I have seen and the recommendation of a friend. Like I said earlier, everything about your business - friendly and courteous staff, one-person--one-price--one-hour, an absolutely spotless facility - speaks for itself. You take pride in the business ownership (and it shows) and in how you treat your customers....... WELL DONE!!!!

drd1ret

5 de jun. de 2011

I came to again try the 5 series, but test driving the 2008 gave me the same complaint as the 2011 ......... entry and exit are a problem for me because of the distance between the B pillar and the steering wheel and the seat being so far behind the pillar.I am grateful to Paul Lim for suggesting I try the three coup. Although it is a much smaller car, the wide opening door solves all my issues with access. I am very happy with the 3 convertable. The red leather is a bonus.

nlwyman

5 de jun. de 2011

I had an appointment for a windshield insurance replacement on Tuesday May 23 and I completely forgot it - Jim was kind and helpful and did not make me feel bad in the least. He then rescheduled it for a week later on May 30 - he even called me the morning of the appointment to remind me of it - a very nice gesture and I appreciated it. The work was perfect, he was very nice and helpful and it was an overall exceptional experience. Thank you.

jmencer

4 de jun. de 2011

Great service and a fair price were the bases for my ratings. Stephanie Reese was a pleasure to work with, and was helpful in every way.

Nancy Papazian

2 de jun. de 2011

My first contact with Jim Morrell left me with a positive impression. I felt that Jim was a person that I would feel comfortable working with to buy a car. He put me at ease. Jim explained every aspect of the paperwork and answered all my questions. An excellent experience.

Sheryl_Nguyen

30 de may. de 2011

Experience was great overall. Nick is superb at customer service and quick to think in situations that pop up that warrant thinking "outside the box." The only thing I wish could have improved my experience was the price tag of the car. I still think that Schomp could have come down a bit given some comps. The emphasis was on the warranty, however, I feel that Schomp could have done more than wave the warranty up as the variable to make pricing equitable. I just spoke yesterday with my good friend Tim Jordan who mentioned to me that he knows Schomp's Sales Manager and thinks the price may have had a tiny bit of room for reduction as well. Overall I am happy, but the price tag issue (which Nick could not help in his position) is what leaves me with a rating of 8 vs. a 10.

grampsr1

27 de may. de 2011

Schomp BMW recieved a perfect score from me because the buying expierience was the best vehicle transaction we have ever encountered.The Sales staff was professional, courteous, and fair throughout the whole process. When we introduced ourselves to Jim the conversation was consultive and very low pressure from the beginning. That theme continued with the entire dealership staff. There was never a time in the purchasing process that we felt pressured or uncomfortable. The overall message I can relay is the overwhelming consistentency of the process. Cunsultive selling, fair pricing, full transparency, equals happy return customers.

SHAUNV

25 de may. de 2011

IT WAS A PLEASURE DOING BUSINESS WITH GREG AND THE FINANCE DEPARTMENT AND THANKS FOR THE GREAT OFFER ON MY TRADE. LOOKED AT THE INVENTORY ONLINE, PICKED OUT THE CAR I WANTED, CAME TO THE DEALER ON FRIDAY EVENING, DROVE THE CAR, FELL IN LOVE AND I KNOW HAVE THE CAR I WANTED.

lcg215

21 de may. de 2011

I had been looking for cars online for several weeks. Time and time again I found that your dealership had the best prices. I called in and spoke Mike Anderson. He was very informative and helpful. After speaking to him I knew it was worth making the drive from Westminster to Highlands Ranch to make the purchase. He searched the lot for me to find a car that would meet my needs. I have been to several dealerships. They could all take a business lesson from Ralph Schomp!Great prices and inventory selection. Amazing customer service. Keep up the good work!

cketchum

20 de may. de 2011

Best dealership I've experienced in 40years. Excellent service with a smile, nice atmosphere, great customer experience. Jim has put windscreens in all my family trucks for many years and consistently exceeds expectations. Now my daughter wants a BMW (she's just finishing college :-)Respectfully,ChrisK

gregbrosch

16 de may. de 2011

Wow what a great experience! I would just like to say thank you for hiring and empowering people like Brian Brisco, Tod Cortnay, Jill Howard, Steve and Brett (from service), to take great care of your customers. These people have made me a very satisfied Schomp customer by listening, respecting and helping me to get the best car and service possible for my money. I was recently in what I thought was a hopeless situation. These people made it no problem and went above and beyond to make sure I was treated fairly. These are the kind of people who are a real asset to any business. You are very lucky to have them on your team. I will make sure to tell all of my friends and peers how well Schomp treats its customers.Again thank you for giving your people the skills, knowledge and tools to take care of your customers.

dcaraghar

14 de may. de 2011

I live in Colorado Springs so I began my search on Schomp's web site. Wayland was very helpful in providing me the all of the information on the Certified Preowned X3s that were of intrest to me. I agreed to meet Wayland at the dealership and drive three of the vehicles. I was greeted as soon as I walked thru the front door. The staff was friendly and paged Wayland to meet me. We took each of the cars out for a short drive and talked about the vehicles. Wayland made sure the cars were clean and ready to go. I told Wayland that I was in the process of selling my car and when that was completed I would be ready to buy. He was very professional and let me proceed at my own pace. I sold my car later that afternoon and called Wayland to but the car of my choice. We made the deal over the phone. I was going to pay cash for the car so I needed some time to get my money together. Again Wayland helped me through the process. My car was ready as promised. It was spotless and perfectly detailed. Jim in the parts department set me up with new floor rubber floor mats and Corrie answered all my question about the vehicle. All the folks at Schomp made the process very easy. This was the best experience that I have had with a BMW Dealership. I am a twelve year member of the BMW Car Club of America and I would gladly recomend Wayland and Schomp to my fellow BMW CCA members. Outstanding job!

cagray

13 de may. de 2011

I received much better service from Wayland than I received from sales representative from Jackie Cooper BMW. I bought the car because I liked the way Wayland dealt with me. I did not buy the car in OKC because the salesman misrepresented certain facts to me. He was upfront and honest,.Charles Gray

gmstern29

11 de may. de 2011

Great experience with my first service on the new car. Chris is my service contact and he was able to get me in at a time good for me and a loaner car was at my disposal. All the work was done in a timely matter, Chris gave me a call to let me know when my vehicle was ready. Since I travel around the city this was helpful in me routing myself back to the dealership to avoid traffic.Thanks,Gary

nickvolpe

11 de may. de 2011

The overall experience was terrific. It was a very smooth process. We had visited several other dealers and test drove the Audi Q5 (interested in the Q7 but the Audi dealership didn't have any on the lot) and the Porsche Cayenne. I liked the BMW the best. It was an easy decision for me. I ordered the 2012 - and had the window tinted before I picked it up. Went after work to sign the paperwork, got to the dealership at 5:30 and was out by 7pm! Wonderful.!!

Wade Davis

10 de may. de 2011

I enjoyed the time at the dealership. Tom Todd did a good job and his follow up was great and the knowledge of the vehicle was great. It is great to go into a dealership and have a great feel for what you are try to show your your clients or hopefully future clients.

paulcarlson

7 de may. de 2011

I am very happy with my experience with Schomp BMW. In the week that I have had to talk to other people about Schomp BMW, it seems that, thats the reputation you have.I got a great price, great service and help with the coffee machine that will do way more than I can figure out. Keep it up.You are awesome.I Highly Recommend you.Paul CarlsonProud Owner of a 2009 F150 FX4

david.johnson

4 de may. de 2011

I described the issue in the previous survey and don't need to repeat I hope.A couple issues, the most egregious being the failure of my E46 sunroof (again), and being asked to pay $1,900 to fix it. The design of this is known to be a problem as many attest on the internet. I believe BMW should have fixed these as a factory recall long ago, or provide some compensation to owners. As it is now, the sunroof is shut and the motor disconnected until I can find some shop to perform this work less expensively. Secondly, and very minor, a young man at the concierge desk may not be in the best position for his particular personality. I think his name is Taylor or Tyler. He wasn't conversive or engaging, and when going into the tunnel to move a car so the loaner car could be pulled out, he just walked off out the roll-up door. When picking up my car from service, he dissapeared for some time, causing not only grief with me but concern with Stuart and the other concierge. All together, not one of my best experiences with Schomp whom I've recommended to others in the past. Please note that Stuart was professional and very good.

dmcquarrie

3 de may. de 2011

The customer service exemplified professionalism, respect, attention to detail and a desire to do whatever it took to ensure we were completely satisfied. Every staff person we encountered was equally friendly and welcoming. Steve Hensley, our salesman, was very knowledgeable about the product and well-qualified to answer any and all of our questions. He was excellent in his sales approach, i.e. he let the car sell itself and had a perfect balance of knowing when to talk and when to be quiet to let my husband and me explore/experience the car and discuss our thoughts between ourselves. We never felt pressured. We always felt that we were being dealt with honestly and fairly in all aspects from history of the car to completing all the sales paperwork. We felt we received a fair price on trading in our Land Rover and definitely a great price on our X3. It was a "Brass Hat" special with only about 10K miles but every bit like a brand new car, except the new sticker price - which was to our advantage, of course. Receiving the personalized letter from Lisa Schomp, the first evening we came to the dealership, with the history of her family car business and her philosophy on how to treat the customer was a very nice touch. It instilled confidence and contributed to us feeling very comfortable with Schomp BMW, especially the "one price" method, which removed any stress related to negotiating. Having one point of contact, e.g. our salesman, throughout the process was very smooth. The delivery process by Glen March was exceptional. Schomp BMW is a first class business model that other dealerships would gain from emulating. We would not hesitate to return to Schomp for our next vehicle.

DebraBullock

2 de may. de 2011

We live out of the area and had just traveled 3 hours to purchase a BMW from another dealer in Parker, Colorado. We were extremely disappointed when we arrived to look at this vehicle that was not at all as described to us and in fact the salesman flat out lied. We stopped by Shomp before heading out of the area feeling completely defeated. Marcello greeted us at the door. Not only was he extremely professional but listened to what we were looking for. We kept in constant contact with him over the next few weeks while he looked for a vehicle for us. When one came in on trade he immediately contacted us and sent photos and description. He obtained financing and prepared the vehicle for sale before we ever came back to the dealership. When we came in a couple weeks later, the financing was in place and the vehicle was exactly as Marcello had stated it was. We left with our "new" BMW and the very next day left for a road trip and put over 1,600 miles on it. What a treat! Not only is BMW the best but so was our experience at Shomp! If you're looking for honesty and integrity, this is the place.Most Sincerely,Debra and James

Fred Koestler

1 de may. de 2011

Found extra part while going over the vehicle with Corrie Nave. Asked your mechanic and he broke a connecter for the fresh air/cabin filter. He didn't even offer to have it replaced. Hopefully at my next service they will take care of this for me without charge. Corrie didn't know answer to several questions I had about the vehicle (Hands free phone, auto locks when put in gear, simple programs for radio). Most of my questions I found answers to using the provided CD. I wanted the truck programmed to auto lock the doors when put in gear. Their response was it'll have to be hooked up and programmed implying it would cost me. Again I'll have this checked when I bring it in for it's next service.I LOVE this X5!Stephanie Reese was very professional, friendly and so helpful. Loved dealing with her.

gatawinger

1 de may. de 2011

We have been happy with the level of service and pricing at Schomp for many years. Everyone we have dealt with from sales to the service department has been professional and friendly. We checked pricing at another dealer (much more convenient in location for us) but Schomp's price was better and Brian is so great to work with. He really knows his product. The service department gets everything done as scheduled.

gibbsfc

28 de abr. de 2011

I appreciate the direct and respectful approach taken by the people at Schomp and a willingness to do whatever it takes to take care of us and our car. The best example is in the lease process of our third X5 which we got from Schomp but needed delivery in Houston. I work in the UK and my wife works in Houston while we maintain our home in Colorado - but my wife needed the car in Houston. Dean arranged for the car to be shipped to her door in Houston with no problem and the leasing arrangements were made by email and phone from England and Texas. Similarly, when the lease came to an end, we were able to get the lease inspection done in Houston and the buyout information was done by email so that when I was back to Colorado all I had to do was write a check for the residual. Going forward, it doesn't matter where we live, we plan to buy from Schomp. Even if the steering wheel is on the right side of the car (kidding). Thanks again for making it easy and for your wonderful cars. Frank Gibbs

steveloomis

27 de abr. de 2011

Bill Cosby was helpful at getting my car in for its regular service even when I called at the last minute. Harrison Loomis, who I always ask for, was available and did the work. This was a simple and routine visit. But in past experiences, I have found Harrison to look the vehicle over carefully even beyond the scope of the primary reason the vehicle is in and he is very thorough, helpful and an excellent communicator.

sthompson

27 de abr. de 2011

Ralph Schomp BMW Service is a friendly, efficient operation. At 7:25 AM, they had me in and out within 10 minutes, on my way to work in a loaner car. They called by midmorning to let me know that my car was in good shape, requiring only the normal oil/fluids/inspection, ready for pickup by 6:00 PM. When I returned at 5:40 PM, they had me on my way home within 10 minutes. This is a huge change from my previous dealer, Prestige Audi, where there was always a long wait, sometimes no loaner car, and overselling on services that didn't really need to be performed. I had a BMW 5 series that I loved for many years, so why I ever bought an Audi is beyond me. I'm so glad to be back in a BMW and with Ralph Schomp! 6 stars on a scale of 5.

303johnstrom

26 de abr. de 2011

My car was purchased in Hawaii and shipped here almost a year ago. It has been in your shop for critical repairs and normal maintenance. All have been handled professionally and the repair work done right the first time. Thanks. This Bimmer has never run better since I purchased it three years ago as a used vehicle.

juliamtk

25 de abr. de 2011

Looked at the detailed work on my car over the weekend. When the headliner was taken down, there's a small area in the fabric in the back are of my car that's snagged & mis-aligned. It's annoying to look at. Other than that, everything seems to be fine so far.

Rizz

22 de abr. de 2011

Since there is no incentive for dealers to push you to a car that you cannot afford, all of the sales people were very helpful. Multiple people helped give me information instead of passing me off to someone else. What initially made me decide to choose this dealership was that the trade-in value of my car was 3k more than a different dealership. Their offer was fair and more in line with other trade-in appraisal website. Basically fair price, helpful sales associates, and no pressure dealings made this dealership very enjoyable.

alpineswift

21 de abr. de 2011

Right from the moment of arriving to leaving Schomp I was treated with respect and friendliness that is hard to come by these days. I was given very straight forward information and wasn't mislead about the issue concerning my tire (sidewall bulge). I have been a loyal customer of Schomp for 3 years and will continue to bring them my business as I have not been treated with the same courtesy and respect at other BMW dealers in the Metro area. Thank you Ralph Schomp for being there when I need it most as always.

sbbelcher

20 de abr. de 2011

I was given "BMW" level service by Tod Courtney while buying a used Nissan Sentra at Schomp BMW, late one Saturday. I arrived so late that the transaction ran past closing time, but still Tod's treatment of me was first rate. He even went so far as to help me return my rental car up the road. Great experience!

beckymariehunt

19 de abr. de 2011

We love their non-commissioned salesperson sales strategy and the no negotiating policy. We feel we got a great car at a fair price with a fantastic service warranty. It was a pleasant experience and I would definitely recommend. The showroom is beautiful too!

jumbalaya

19 de abr. de 2011

Overall great experience. Low-pressure salesman, who aren't paid on commission. Alex was great to work with. The no-haggle pricing also helps make the experience simpler and more enjoyable. I would definitely recommend Schomp BMW to my family and friends. And I will definitely be back for future car purchases.

Denver BMWer

18 de abr. de 2011

Second survey associated with the same visit. Still have not received any feedback from the first survey.Drop-off experience was very good. Reception was friendly, organized, loaner car was ready/waiting, etc. Pick-up experience was not good. No explanation of the work completed (other than shorthand on the work order form) and no one was available to answer questions. I had noted that squeaking brakes continue to be an issue for me-- no mention of what, if anything, was done. They continue to be an issue. No follow-up phone calls or emails-- even after I mentioned I was not entirely pleased with my overall experience.Thank you.

luke.vanduyn

16 de abr. de 2011

Chris in service seemed to rush me through the process, and was too busy to get all my questions answered. I called Bill after leaving and he did a great job answering my questions. I will ask for Bill to be my service advisor from now on... This is our second vehicle that we have serviced at your dealership.

tolandva

16 de abr. de 2011

I had a great experience. All the work was done well and on time. Also, my SA Mike, is extremely personable and a pleasure to work with! Also, the tech who works on my car, Chad, actually came out to talk to me about a recurring problem I was having. I really appreciated this and like to know and talk to the person actually working on my car.

Gaedtke

15 de abr. de 2011

The overall experience of working with the Schomp team has always been a pleasure. This is the third vehicle that I've purchased through them and I have always found the team to be professional, responsive, direct and reasonable. Service after the sale is exceptional, as well. I highly recommend this dealership.

planatlaw

14 de abr. de 2011

There was a recall on a fuel pump, and the car had to be reprogrammed. I could not do that in the first trip because a snow storm was moving in so I brought it back. I was told it would take 2 hours, but it took 4. Time was not an issue for me; just gave me more time to be with my daughter. Everyone was very nice - I needed some things out of the car, and they went out of their way to get the trunk open for me. Odd thing happened though - my passenger side blinker quit working after the re-programming. Please use my planatlawatgmail.com address - I am getting two e-mails from you, and I only need one. Thanks.

dlaffoon

13 de abr. de 2011

My personal experience from start to finish was fantastic. I bought a 2007 328xi. The price was higher than I would've paid to a private party, but the CPO/extended warranty and excellent customer service make the higher cost worth it. I would definitely recommend my Sales Consultant to anyone looking for someone who is helpful and informative, but not pushy. His name is Wayland Whisler. First off, I was weighing the dealership's vehicle against a similar 'private party' vehicle. Wayland did not try to force the sale. He was even kind enough to pull up the service records for the other BMW and confirm it had no major issues. All he asked from me was a follow-up to my decision after testing both cars.Delivery of the vehicle was unlike any experience I've had at any other dealership. Granted this is my first BMW purchase, so I have no basis to compare. With that said, they completely detailed the car above my expectations. I was also given a complete walk-through of the vehicle in their basement garage. This is much more than I expected purchasing a 4 year old entry level BMW.You may get the same service at other BMW dealerships in Denver, but why risk it. As long as the price is right for the vehicle, Ralph Schomp BMW and Wayland will be the first direction I go when I decide to buy my next car.I apologize for any grammatical errors. I'm too tired to proof read.DavidParker, CO

tsolson

12 de abr. de 2011

The process for buying my vehicle through Schomp was very pleasant. We arrived, as scheduled, for our test drive at 8:45am on the morning of Mar 7. We told the staff that we were exremely tight on time and that time restraint seemed to be respected throughout the day. We didn't have to arrange for anyone else to pick our kids up at school!When I first got test-drove the vehicle, I loved it! My wife, however, was turned off by vehicles' lack of cleanliness. There were crumbs, trash, and other unidentified (and frankly, I don't want to know) 'stuff' left in the Tahoe from the previous owner in the rear cupholders, in the cracks of the seats, and in the seat mounts. This is something that can be easily overlooked if those items were cleaned out when the vehicle gets detailed prior to delivering it to us. We were dissapointed to find that the mess was still there when we took the new car. Since we live an hour away from the dealership, we resolved to just finish 'detailing' the Tahoe ourselves. This took us about two hours to complete once we got home--so, instead of completely enjoying the new car fealing, we spent time cleaning up someone else's mess in our new $30,000 purchase. The cleaning that we did was something that I would have expected to have been done by the time we test-drove the vehicle in the first place. The dissapointment is that we drove the car at 8:45am and didn't leave the dealership until 1:45pm. The detailing was left to the last 20 minutes before we had to leave, so we don't place blame on the detailing staff--they did all they could do with the time permitted! The detailing work done on our car seemed to be a quick vacuum and oily wipedown of the car's interior and a quick trip through the car-wash. In this case, the Schomp staff was aware that we were coming to look at this particular vehicle the day before we arrived and it was still not ready for us based on the standards that I would expect from a high-end BMW car dealer--even for a used car purchase!That said, this is our only complaint. I would still recommend Schomp to family and friends, but would caution them to beware of the vehicles cleanliness if buying a used vehicle from your dealership.Regards,Tyler Olson

Mbryskiewicz

11 de abr. de 2011

TJ, Nick, and John were incredible. They provided me options in a no pressure environment. John was entertaining and informative. The financing portion of buying a car is always stressful for me, but at Schomp, there was no secret "back room" where a deal was put together. Everything was out in the open. They offered me a fair and reasonable price for my trade right up front. No need to haggle or play games. Samantha spent time showing me the ins and outs of my new vehicle and was available for further questions. The entire experience was stress free, and, dare I say... Enjoyable!

hollingst

10 de abr. de 2011

Took the 03 bmw 330xi in for a tire pressure monitor light that had be recurrent. The maintenance team ensured to take the extra time to track down all possible causes and ensure the repair was completed to my satisfaction while giving me a loaner car. The repair took a few days but I was kept up to date with the troubleshooting and in the end a repair that had many unusual faults and would have likely taken several trips back and forth was fully fixed in one trip. This is very important to me since I live over 70 miles away.

dazok

10 de abr. de 2011

I have purchased form RS previously and the experience was consistent. Professional, no gimmicks for sales, high level of service. I never feel pressure, the price is what the price is. The trade in evaluations are fair, so there is no haggling over price. The explain in detail the advantages of BMW ownership and the value add of RS as a dealership

allenjksht5

10 de abr. de 2011

I needed to have my snow tires removed and summer tires put back on our X5. Called service spoke to Steve, who said they could take care of it that day. How ofter do you get a same day appointment with other dealers? Brought it in Steve met me and took the car, very friendly. My wife and I waited for the car in your fantastic lobby, browsed the cars in the lobby and were always greeted with a smile and hello and asked if there was anything we needed. Steve got us when the car was finished and informed us they had a found a few nails in the summer tires and took care of those for us. The car was also washed, what a treat!. We are always treat so well in your store and taking our car in for service at your dealership is never a bad thing. Schomp has created a great environment and must treat the employees well as they all seem happy to be there. I hope we can always have a Schomp BMW in our garage!Thank you Jeff and Kathy Allen

Vicki Upchurch

8 de abr. de 2011

I live near Aspen, and work, so I have to make an appt. and have a loaner car when service is required. Chris Adams ALWAYS works with me, makes sure my car is serviced correctly and does a great job. If there is ever a problem, Chris lets me know immediately and I know what to expect. I appreciate that level of service.

Npudwill

7 de abr. de 2011

It always a plesant experience at Ralph Shomp. The facility is always clean and everyone is always willing to help you with anything you need. When I need a loaner car it is always available for me. I would always recommend this dealership to anyone.

Rory Fisher

5 de abr. de 2011

My husband Craig and I had started our "dream search" about 3 weeks ago, just prior to my going to Canada on a business trip. I wasn't even sure that I would afford the luxury of a BMW...I have a very good little economic car and I'm happy with it. But the lure of the BMW has been part of me all my life, so we just went "to look." We saw the car that we bought in your lot on a Sunday and it seemed as perfect for us as we now know it is. So when we went back this past Saturday (just to "test drive--we were NOT going to buy anything!") we fully expected it to be gone (2011, low miles, great features, etc.) but it wasn't. So, Craig went into the showroom and met Jim Merrell whom brought out the keys to the car and began to shepherd us through the best experience either of us has ever had purchasing a car! Jim was knowledgeable, thorough, professional, responsive and so very competent from beginning to end. He explained a lot about the car prior to our test driving it. He explained about Schomp and your no-haggle/no-hassle policy, and that he was the person with whom we would work through the entire process (very good news to us!). And then he showed us what our costs would be and gave us a spot-on idea of financing through our credit union. The car, the figures, the salesman--all made the decision to purchase our car at Schomp a no-brainer! Jim set us up with Corrie, a very professional and knowledgeable young woman as well, who took us through all the features of the car, programmed our phones and our garage door opener, and gave us her card to call her if we had any questions. She stayed after hours to do this, not seeming rushed but pleased to be helping us. She even drove the car to the front of the company so we would have it when we finished all the paperwork with Jim (who also stayed late to fiinish up with us as well!) This is the most expensive car I've ever purchased and I usually have huge buyer's remorse when purchasing a house or anything of a larger caliber than a coat! I admit to a little of that, but it cannot be denied that this car, combined with a stellar experience with Jim and Schomp, is right for us. And the icing on the cake--you filled the gas tank for us! I've never had that happen before. We will definitely--and already have--relay this story to friends and family and suggest Jim and Schomp to anyone who is looking for not only a high quality car, but the highest quality experience!Sincerely,Rory and Craig Fisher

jmeyer91

5 de abr. de 2011

I liked the low pressure sales and the best price approaches as they made buying this car significantly different and better than previous car purchases. It's clear to me that customer service is a mantra at Schomp by virtue of the numerous follow-ups to ensure my wife and I are happy with our purchase. Keep up the great work!

alan molk

4 de abr. de 2011

This was the best service experience i have had in 8 years with Ralph Schomp - I have owned 3 series BMW's for the last 8 years and had given up on them. This has changed my mind. I want to thank Lisa S., Chris and all the guys that worked on the car.

pz51

3 de abr. de 2011

Service at Schomp is at a high standard and very customer friendly. I always feel my patronage is valued. My questions are always addressed with care and attention. I appreciate the transportation provided when I drop off my car for service, oftentimes a new loaner.

janhock

2 de abr. de 2011

It was very easy to schedule a prompt service appointment. A free loaner for the day was appreciated. Quick recognition by attendant when dropped off car. Ricky confirmed scope of work and called when completed. He explained work done. Jake always performs exceptional work and is always willing to meet with me one-on-one, if needed. Clean, washed car is a plus at pick-up. Very pleasant and approachable service department!

DPFIS

1 de abr. de 2011

Hello,The staff at Schomp BMW is absolutely "Top Notch" (in particular, Brian Black and Robb Ashby). My new 2011 BMW X3 drives great for longer distance commutes.Thanks for helping to make this an enjoyable car buying experience!All the best from a fellow auto (BMW) enthusiast,Dan

mjbenker

1 de abr. de 2011

Our salesman was very helpful and knowledgable. Even though we were there to buy a used vehicle, we were treated with the utmost respect. He allowed us to really test drive the Toyota Solara and answered all of our questions. The only negative we could say was that after our credit was approved it took almost two hours to complete the paperwork. Overall, it was a great experience and we would recommend the Ralph Schomp dealership to anyone.

Mike Fortin

30 de mar. de 2011

Service is the reason I have bought all my new cars from this dealership since 1996. Everyone in the department is very professional - especially from the initial contact, the gentleman who handles the loaner, and Bill Cosby. I have met the service technicians on previous visits and feel they're the best in the business. All of this is a very postive reflection on management.

mosea619

29 de mar. de 2011

I had an amazing experience at Schomp BMW. Aaron, the General Manager, came down and personally greeted me. It made me feel as though they truly valued my business as a customer and I wasn't just another average Joe off the streets. Having recently moved from California and looking for a new BMW dealership, Schomp has definitely earned my business.

mikebarone1a

26 de mar. de 2011

The experience I had was very good, and professional. I would recommend anyone to go to schomp BMW. Marcello was experienced and very accommodating, he explained the process for financing and was very helpful throughout the sales experience. Corrie did a fine job explaining all the functions of the car.

phshss

26 de mar. de 2011

The only negative was that it took over 2 hours to try and see if an alternative financing with better rates would be available. Not the fault of your employees. It was late in the day and I think they couldn't get thru to the right bank people, but it took too much extra time. This is the only reason I rated the overall experience a "4" rather than "5"....the Schomp folks were definitely a "5"

joeseefried

26 de mar. de 2011

Outstanding experience - I recommende Len to a friend of mine looking for a used carI can't remember the name of the young lady that showed me all the things aboutthe car but she also did an outstanding job. I would recommend Len and Schomp BMW to anyone

Lindsayhd

26 de mar. de 2011

Schomp BMW is always professional, courteous and goes beyond providing great customer service. My service advisor, Stuart is extremely helpful and easy to deal with. They go above and beyond in making the process of getting my car serviced a pleasurable experience. I would definitely recommend Schomp BMW to my family and friends.

rehmteam

24 de mar. de 2011

The level of service was more than I expected. The entire dealership worked as a team from start to finish. the selection of cars was more than adaquate. I have had previous experience with the service department before and found it to be excellent as well. It was a very pleasent experience.

giwata

23 de mar. de 2011

This was an extremely pleasant experience purchasing a CPO used car from Schomps BMW. Thomas Todd was highly professional as well as the sales manager Jeff Edgell. The sales environment is very low key and they have a no pressure sales approach. You can feel confident that you will not be hassled.

rbella5262

22 de mar. de 2011

Mike Gibson is very attentive and does an excellent job. The gentlemen at the service desk checked me out in the loaner and nothing took more time than necessary. In fact, I took longer than necessary because I took advantage of your free coffee in the showroom. I must admit I am not used to answering twenty questions when all I would like is a cup of coffee but nevertheless, the coffee and the service were done completely to my satisfaction.

dwane_s

22 de mar. de 2011

The reason for the lower rating in the "Price" category, is because when I was told I needed a new battery for my vehicle, I was told the price of the battery but was not informed that I would be charged an hour of labor at $126. Thinking about it later made me feel like I was tricked into agreeing to purchasing the battery even though it was needed to make the repair.

x3silver

20 de mar. de 2011

Chris, is absolutely the BEST! He is so well-mannered, very polite, and thinks ahead of the customer, like when I asked him if they could do an oil change also, as I just just brought the vehicle in for a tire rotation. His reply was, "yes, I already put that down to do an oil change, since you were here!" Unbelievable, he knows what to do before I even say it!Chris has got to stay, otherwise I won't stay with service. He is fantastic with his kind attentive attitude, like I am his only customer, and I know I am not!!! THANKS!

cliftonroyal

10 de mar. de 2011

I was quite pleasantly surprised at the level of service offered by everyone on staff at Schomp BMW. One would expect a certain level of discern in this type of environment and I was treated with respect and sincerity from the beginning. I worked with Stephanie a few months ago to test drive a car that I did not fall in love with at the time. I re-visited the dealership on Saturday to test drive another car I saw online. I asked to work with Stephanie but she was busy with other clients at the time. I was then assisted by another gentleman until Stephanie was free, they then completed a pass off so that she could take over the sale at my request. Stephanie took the time to make sure that I was able to test drive all of the cars that I wanted at the time. Quite honestly, I had no intention to buy on this visit. I fell in love with this car during the test drive and Stephanie was kind enough to sit with me and work out the numbers to see if this would be the right purchase for me. All in all, I am thrilled with this vehicle purchase and I would not be driving it right now if it weren't for Stephanie and her calm and comfortable approach in working with me. I never felt pressured, only supported to make the best decision for myself. This is inclusive of all staff with whom I had contact. This is a welcome change to the expected high pressure salesmanship offered in the automotive sales industry and truly what does and will set you apart in the future.

tom c

9 de mar. de 2011

Mike Anderson was instrumental in the following manner:First call - Mike walked out to the vehicle while on the phone with me and he verified specific details about the vehicle while providing a visual description of every flaw. I was following along on your website and the "virtual" sales call worked well.We communicated by email and phone for two days. Mike responded promptly while off the clock a few times. His communication style is professional and efficient. A level of trust was formed very quickly based on our back and forth. Mike's "relationship selling" style and his use of key phrases such as "your car" (seemingly basic tactic but effective)during discussions served to decrease any apprehension and shortened my decision time. My on site experience was equally pleasant and professional. Mike went beyond his duty to snag a bag of chips for my whiny step-daughter. He was thoughtful and wasted no time. The on site engagement took longer than I had hoped and it seems that this is simply the nature of any auto purchase. Despite this, Mike treated us as respected guests and made the experience as painless as possible. As I mentioned in a recent email to Schomp, "It's all just cars until you add a rep like Mike Anderson to the formula." There is a valuable sales lesson here for any company or rep that aspires to succeed selling anything to anyone. Respect, Access, Professionalism, Product Knowledge and Efficiency are paramount to sales success. The best product is only as great as the rep's ability to relate with the prospect.Thanks to Schomp for investing in quality staff to represent quality products. P.S. I am working in the music business now and transitioning from "traditional" corporate America but my sales background includes hiring and managing a national team of healthcare reps. I also carried a bag and closed large national deals along the way. When I see a great rep I feel obligated to speak up.

glnamcgr

9 de mar. de 2011

I appreciated the time Glen took at the end of my sales experience in showing me the particulars on the car. He was very thorough and went over all features in great detail. He was friendly and very helpful; suggested I call him at any time or come in to go over things again if necessary.

amlucent

7 de mar. de 2011

Stephanie made us feel completely at home purchasing a vehicle. She explained Schomp's no haggle philosophy and with the price advertised I could not refuse. Overall it was a very pleasant car buying experience, the best I have ever had! I will be returning for my future auto needs and telling my friends and family.

sghelle

7 de mar. de 2011

This was by far the best experience I've had. The entire purchase process with Len was a joy. Many times when buying a vehicle, it is a "necessary evil". Not so with Len - he was enthusiastic, and extremely knowledgeable about a precision vehicle. The final process of walking through the vehicle and doing the paperwork was efficient and pleasurable. And the car was immaculate!

jbwaspen

4 de mar. de 2011

Brian deserves an "A" rating as his attention to detail thru the entire process was exemplary. If survey gives him anything less than an "A+" it is only due to my answer to 'price' being 'good' vs. 'excellent' as I am the buyer and I always will want a better price than I received. Thank you Brian. Good job!Joe W...

dmenck

3 de mar. de 2011

The dealership is new so it is very nice and comfortable. This was the first time that I waited for my car to be done so I enjoyed watching television and having some coffee. Steven advised that the car would be done in an hour and he was right on the money. I didnt know to wait any longer and was on my way. though taking your care to a dealership is in many cases frowned upon due to pricing, I enjoy the friendliness and comfort of taking my car to Schomp.

tamerahhi

3 de mar. de 2011

Overall every time I have taken my car into Schomp BMW it has been a very pleasant experience. All staff in the service department is courteus and always willing to help. The only frustration I have is that my car has had to go in for service several times for what appears to be the same issue. Although it is different. This is just frustrating for me. Although the service advisor has been very nice throughout every situtation.

y0y0loach

2 de mar. de 2011

I visited Schomp BMW on the recommendation of a of a friend whose family has been doing business with them for many years. I had done quite a bit of research on the cars I was considering and my objective while shopping for a car was to test drive all of the cars that I was seriously considering. Jim Merrell was very courteous while helping me test drive several models that I was considering. After test driving a cars at Schomp, and other dealers, I found one that meet my needs and budget; it was at Schomp. Jim had taken his family for vacation and Brian Neal gave me the same level of courtesy with the final test drive and paperwork.I would recommend Schomp, Brian Neal & Jim Merrell to family because of their main objective of helping you find a car that fits your needs; not receiving a higher commission. No pressure, no gimmicks & fair price.

1234qwer

2 de mar. de 2011

Exceptional customer support and follow through. In looking at several models, we were greatly influenced by the dealer we would be working with going forward. In some instances, while we liked the cars, we wanted nothing further to do with the dealership. That was not the case with Schomp BMW and Alex Kenyon. The entire experience has been fantastic.

mshapiro

28 de feb. de 2011

Mike Ribelin is always a pleasure to work with. Affable, knowledgeable, helpful, easygoing. We're planning to purchase our 4th vehicle from Mike and Schomp next week.The delivery was enjoyable and informative. The car looked awesome in the delivery bay.

vadler

27 de feb. de 2011

Very prompt and friendly service. The fact that you offer a loaner car when my car is in for service is very important. Ricky has been very responsive to my needs. Also, the loaner allow one to drive some newer BMW vehicles which will most likely influence my next buying decision.

Marcia Higgins

26 de feb. de 2011

As I noted in an earlier email, everthing was fine with the exception of the car wash. It would have been better had the car not been washed at all as I ended up having to spend several more dollars just to get the soap residue off my car. In the past I have certainly appreciated this extra "perk", however this time it was not appreciated.

Rfitch

25 de feb. de 2011

Living hours from the nearest BMW dealer, I happened to be in Denver one weekend and visited Schomp BMW where I saw a car that caught my attention. After returning home and giving it some more thought I had some questions so I contacted the dealership. They answered my questions promptly and really helped me determine that this was indeed the car I was looking for. They asked me the right questions to ensure it was a good match. Once I decided, I still had the distance hurdle to contend with and they made buying remotely a breeze. Their professionalism and making sure I made the right decision were greatly appreciated!

BMW for me

24 de feb. de 2011

I have had my BMW in for service many times and Mike was the kindest most patient service advisor I have ever worked with, I needed to check with my husband on some of the repairs and he did not pressure me for an answer, seemed like he fully understood that I didn't know much about car care and explained the details in a way I was able to understand. Next time, I will ask for him personally to be my service advisor.

10Zero

23 de feb. de 2011

My opinion of Schomp Mini Service has been turned around 180 degrees from where it was 4 months ago. 4 months ago I reported that the window tint installed on my car when I took new delivery (1 year earlier) was really looking poor. The appearance had become one of dirty hazy windows when looking from the inside out. After two trips from Westminster to the shop, I was eventually told that nothing was going to be done, because there was no apparent issues with the quality and/or workmanship. I knew from experience, and watching these particular windows deteriorate, that this was a wrong assessment. I became upset, and dismissed all trust in my favorite dealership (you) from that point on. I even vowed I would never return to Schomp MINI for anything, once a special warranty part arrived and was installed.4 months passed, along with a few attempts to find out when a warranty part was ever going to arrive in order to get it installed and be on my way to separation from Schomp MINI.Well, in early February, I spoke with Robert to offer up a deal regarding my warranty part. The part was in, but was still missing an attaching push in rivet retainer. I asked Robert if I could come in, have the part replaced (side of seat plastic cover), and they could use one out of a variety of rivet retainers I went out on my own and located to be used.It was during this conversation that Robert asked me if I still had the tint on my windows that was originally installed when I took delivery. I told him I did, and that I hadn't been able to get to a 3rd party 3M dealer to get a second opinion on the tint material. Robert then told me, that as a result of a meeting, it was decided to re-tint my MINI and wanted to know when I could bring it in to have it done and get my warranty part installed.Needless to say, I was very pleased to know my particular issue was not forgotten about, and reconsideration was given to my problem. And I cannot begin to tell you how pleased I am that my confidence, trust, and admiration for your service center has been rekindled.One might think I was asking for a lot...I wasn't. I merely had an issue with something I paid good money for, and it's appearance was unacceptable. This appearance was not there when I took delivery in Oct 09, it manifested itself over a period of a year...in my opinion an issue regarding the material itself. Robert himself seen the poor appearance, yet I know he was "instructed" to tell me there was nothing wrong with it.The issue could've been left as it was, accepting the fact that just one customer would never return. But you didn't, and it re-established my faith that customer satisfaction is of high priority.

Nielsen50

23 de feb. de 2011

My wife and I each drive a Schomp Accord and we have been working with Nhat for the last 4 years. He is always friendly, professional and knowledgable. The work is always done to our satisfaction and on time. We have recommended Schomp to several of our friends. 2 of them have purchase vehicles from you.We wouldn't go anywhere else. Thank you, Don Nielsen

mtbroaddus

23 de feb. de 2011

Everything went real smooth! I had to come back because the car was being detailed, when I came back the car was parked upfront and ready for the test drive. The paper work went well under 1 hour, had to bring car back for bad t-stat, got free rental car. I was treated very well, when I can back in the next day to drop off some extra keys for my trade in the female floor manager-greeted me by name!!The easiest car purchase in 48 years. Great job.

jeromecasper

23 de feb. de 2011

We were just in there for an oil change and browsed your lot while we were waiting. Everything went smoothly as it always has. My son bought a vehicle at the dealership when he was home on leave during Christmas. Once again, a good experience. We will be back in the future.

murali.anakavur

22 de feb. de 2011

The dealership and sales person are very respectful and honest in their approach. The whole car buying experience was pleasant with out any pressure. Appreciate the assistance and information provided by Brian Allee. The atmosphere and ambiance of the dealership was comfrtable and friendly.

dijerome

21 de feb. de 2011

Awesome experience!!! Our sales persone Tom Todd was very helpful and made sure we were taken care of regardless of how big or small our purchase. The Dealership is also beautiful and well maintained. We will share this experience with all of our family and friends and recommend that they too visit Ralph Shomp next time they are in the market for a vehicle.Thank you!

trgarcia

19 de feb. de 2011

The atmosphere and friendliness at Schomp BMW are outstanding. We were looking for a pre-owned BMW Z3. The no-haggle pricing and negotiation were truly just that. After driving the vehicle our sales consultant worked with us to cover our financing options and make a final decision. At every step we were encouraged to take the time we needed, even if we wanted to take the car to lunch to discuss our options.Once we agreed on the financing Robb started the paperwork. There was no 'let me check with my manager' on anything. Robb had authority. It was by far the least stressful car purchase I have ever made. While Robb finished the paperwork, we sat and enjoyed coffee in the waiting area. This was truly an outstanding customer oriented exeperience.

stonej

25 de ene. de 2011

I purchased a Certified Pre-Owned 2008 BMW 328xi from this dealership. I live approximately 95 miles away and drove to Littleton to look at a specific car that I had found online. I did my homework and I knew what the car was worth going in. I had been in touch with one of their salespeople by phone and email for a few days before I went. When I got there he was with another customer, but another very helpful and knowledgeable salesperson, Dave Dewey, took over for him without keeping me waiting.Personally, I am O.K. with the no-haggle policy. Automobile dealers sell cars at retail -- duh. Schomp prices their cars at 95% of market value based on local surveys. I got the car that I want, which I absolutely love, and the staff spent a tremendous amount of time answering all of my detailed questions about service plan options, financing, worked through alternatives to explore trade-offs between taking advantage of various factory incentives, etc. Once the paperwork was in process, they set me up with their delivery specialist, an absolutely lovely young woman named Corrie Nave. Being a first-time BMW owner, a number of things were unfamiliar to me. She spent a good hour going over all of the electronics and various features in detail. I happen to be someone who gets along well with technology, but Corrie must have the patience of a saint to go through this with each customer. There is really a lot to learn with one of these cars.The experience that motivated me to write this review was post-sale. My experience with car salesmen in the past is that once you sign on the dotted line, you are passed off to the service department, end-of story. However, when I called the dealership back to ask about iPod/iPhone support in the sound system, they transferred me right back to Dave. He did not know the answer to my question, but through the parts department determined that there is a $100 adapter from BMW that is needed. I fully understand that used cars are sold as-is, and I was not particularly upset that I would have to purchase this accessory to make the iPod feature work. I figured I would track one down locally or on eBay. Instead, after I hung up with the parts department, Dave rang me back on the phone I called from to make sure I had what I needed. When I told him that I would need to buy this adapter, rather than offering to make a couple of bucks on the accessory sale he immediately said he would drop one in the mail to me, gratis. In customer service, it is these little things that make all of the difference.Since I do not live in the Denver area, it is unlikely that I will return to Schomp for service or anything else in the foreseeable future. Still, I wanted to post this because people so seldom report positive experiences or opinions. Reading other reviews I can see how attached many people are to the tradition of haggling over car prices. This is my first no-haggle purchase. It took three hours, start to finish. The car is in absolutely perfect condition and is running flawlessly. I think that as consumers we have to ask the question, "If the dealer has what we want, ready to go, at a fair price with great service, why do we want to sit and argue all day?" My time has a value as well, and I am glad to have skipped the back-and-forth B.S. It is a a game where the dealer holds all of the cards anyway, so why not go to a dealer that doesn't play that particular game? Just do your homework before you go in and decide if the published price is fair. If not, simply take your business elsewhere!

lunatwo

18 de ene. de 2011

This is the third deal I have made with Len Birnbaum (leased a new BMW, purchased two used BMW's) and it has been a pleasure working with him each time. He is always very attentive and patient and I have never felt pressured at Ralph Schomp. I am confident that I will purchase my next vehicle there as well.

grigtec54

31 de dic. de 2010

The main reason we can back to Ralph Schomp vs. a closer dealer was because of Len Birnbaum. We purchased a 325Xi for our daughter in 2006, and were so very impressed with Len that we looked him up, drove to the new Highlands Ranch location and ordered a 2011 X5 35i Premium that same day.Len is no-nonsense, friendly, and went above and beyond the word "Customer Service". Len didn't try to sell 'extras' that we didn't or would not need however, he did offer each upgrade and has an extensive knowledge of the BMW from bumper to bumper.Congrats for proving that there are honest car salesmen out there that really care. Also, we received a more than fair price for our trade-in (Audi 2007 Q7) by the sales manager. I really liked their one price , no haggle selling technique adopted by Lisa Schomp. Good luck if you feel you can drive around and receive $1k or $2k better at another dealer however, when we picked up our BMW 12/30, Ralph Schomp was running another year-end special and even thought we had signed, put down a deposit and the paperwork was done, Len honored the new deal and we saved another $1,700.00 on our final drive out price. From start to finish, our experience was EXCELLENT ! I have purchased over 15 cars during the past 30 years and well versed on how some dealers advise 'what monthly price do you want?' , 'why don't you lease?' , 'what will it take to get you to buy TODAY?'........ Numerous pressure techniques practiced by other dealers that people (like me), who trades in a car on average every 3 to 4 years are use to by now. With Len, not only have we found a sales representative we will come back to, we will recommend Len to all our friends looking for a BMW !!.Now, let's see if the same applies to their service department !!Ray and Sylvia Grigsby

randyelse

22 de dic. de 2010

I've purchased several vehicles over the years and this was by far the best experience I've had. Every person I dealt with at the dealership from sales, trade, and delivery was top-notch. The selection of new and certified pre-owned vehicles was excellent and I was able to find just what I needed. The purchasing process was very smooth and painless.

jvicars49

15 de dic. de 2010

Gorgeous dealership. Could not have been more welcoming, customer focused, no pressure, informative, respectful. No pressure at sale for "add-ons". Clearly stated "no haggle" pricing. Excellent delivery. Real sense that they care about their customer beyond the sale.

kimmerinco

30 de nov. de 2010

I turned in a lease and leased a new vehicle at Schomp. This is my 3rd vehicle from this dealer. Everytime I've dealt with them they have made an excellent deal on my vehicle. No issues with the lease turn in and excellent pricing on the new vehicle. I was able to take advantage of their holiday incentives also. The only negative is that the paperwork takes a long time. I spent several hours at the Dealership to get all the paperwork completed. The vehicle delivery was fantastic, car cleaned and immaculate and they helped me connect all my mobile devices, Ipod and garage door openers to the car! Everything was set (including seat adjustments) before I even left the dealership! The entire staff at Schomp was very nice, courteous and helpful.

rdbadler

14 de nov. de 2010

They're very friendly and customer-oriented. My car was special-ordered, and they kept me posted, every step of the process. And, when it came in, they prepped it very fast and that was that. I especially like their transparency, from start to end.

Danny80906

13 de nov. de 2010

I will never send any business to Ralph Schomp. I was on the phone with my bank getting paper work moving and they sold the vehicle out from under me. Its like they put you on a 5min time frame. If you loose a customer for life you loose a lot more money than you just made on one sale.

vleearauza7

13 de nov. de 2010

I did not know what kind of BMW I wanted, I just knew I wanted a BMW. The salesman let me verbalize out loud about why this or that car would be nice without influencing me about my decision. He smiled big and asked if I would like to test drive the Z4 that made me smile. His only influencial words were "punch it" when I merged on the highway while test driving the car. Yes, that was what I was looking for! It an easy process with lots of education about owning my first BMW.

zazou

9 de nov. de 2010

These guys were very knowledgeable, patient and friendly. Not pushy or denigrating. Both were helpful and positive. We especially enjoyed Jim's sense of humor. Even when I changed my mind after a custom order for a new car they easily and readily adapted to my changes so that I ended up with a beautiful CPO!

bekygirl

5 de oct. de 2010

I realize that they are "no haggle," but they were GOUGING the price of my trade. After asking for $500 more to make me feel better about the purchase, they wouldn't take it and let me walk! The irony? They reduced the price by $1K THE NEXT DAY (via an advertisement)!! So even though THEY KNEW I wanted this car under my financial requirements, they refused to call me and lost my sale by trading it to another dealership. They're so high brow here; they would rather LOSE $$ through a dealer trade vs sell it to me. That aside (which I could almost stomach), Sales Manager Jeff's attitude was incredibly demeaning, immature and embarrassing throughout the entire process. If I wasn't a woman, I thought at one point he was going to punch me for interrupting his spiel. He got up, shoved my paperwork and told me to have a nice day like a big baby. Shame on Schomp for such unprofessional behavior. I had plenty of money to spend, with perfect credit, and a car to buy, but it's evident I'm not good enough for their business or else why didn't they call me the moment the car was reduced? If you're not a millionaire buying a beemer, AVOID THIS DEALERSHIP!Note: Steve is a nice enough guy/conversationalist. TJ was very knowledgeable/straight. Jeff the sales manager = total douchebag

LSimms

4 de oct. de 2010

These were the friendliest, most professional cardealers I have ever worked with. Usually car salesmen tend to be very pushy but not at Schomp BMW. They were very patient, they worked with my trade in to perferction. They made my buying experiance a true pleasure. Hands down they are the best.

BimmerCpl

30 de jun. de 2010

We bought an '06 325i for a pretty good price. Robb was pretty good to deal with, and came in on his day off to close the deal. Delivery was smooth and the initial transaction was pretty painless. The bad thing is that it was 90 days ago and they still haven't delivered the title paperwork to the DMV. We've had to get the temp tags renewed twice and have wasted hours trying to get this resolved. Schomp states that the title paperwork was messed up due to some incorrect signatures from the previous owner who was from another state. I can understand that things happen, but Schomp has no business putting a "For Sale" sign on a car they don't have a title for in their possession. The fact that they never contacted us to let us know that there was a problem is pretty poor. Add to that when speaking to the people in their title office they were very stoic and just dismissed the issue like it was normal. Even the manager of the dept. was pretty rude. I had 11 months left on my old plate registration, and they've wasted all the credit I would have had if the paperwork had been done in a timely manner. Had it not been for this, we were going to go purchase another BMW from Schomp. Their loss. I'll go to Gebhart instead.

jcd79

18 de jun. de 2010

I have had nothing but poor service from this dealer for 3 years. Service advisor Chris is immature and a poor communicator of solutions to my car's issues.I have 3 months left on the lease and I will not be going back to this dealer for another car. Shame on Lisa Schomp for her lack of awareness that her expensive new location has really poor service employees.

michaelbr

14 de may. de 2009

Just horrible. Sales couldn't touch the deals I received elsewhere. Service was negligent and took multiple visits to rectify. Service advisor "Chris" was soo busy he didn't take the time to discuss my issues with me. Didn't let me talk without cutting me off. Spoke to the service manager who was blase about my situation. Just bad all around.

Wood13

24 de feb. de 2009

ABSOLUTELY WONDERFUL. From first phone call to point of leaving dealership with the car. Bought a 2008 (with less than 4000 miles). Paul and Jeff were superb...know their business and how to treat customers. This is a BMW dealer that knows how to treat a BMW client. Entire staff is awesome!!

nini

28 de ene. de 2009

Bad Experience ,first with sales person {older guy} redy to lie in first second ,than with sales manager very serios man not frendly at all {scary}.. I drove 20 miles one way for nothing , Overall dont go all the way there >>> go to mc donalds same tretman never again...sorry Lisa

skierbri10

15 de nov. de 2008

I would recommend this dealer for sales, William is a great sales person. Had an upside down loan on my trade-in and I knew it would not be easy to get in a new car. The trade-in had a very bad loan as I had gotten it out of need rather than want. Will worked very hard for us calling the credit buyers numerous times to try to work out a deal. Basically it was told to me that I could not get a new car with the trade-in and they couldn't discount a used car enough to get me out of my crappy loan. Will called while I was on my way home telling me that he was able to figure something out and was very sorry he didn't think about it sooner. He offered to pay the bad loan off and get me in an X3 loaner that had 17,000 miles but would be considered new to the credit buyer and maintenance contracts. William Routon is a good guy and would definitely buy from him again. Thanks again Will!!!

RW Wheel

30 de sep. de 2008

I arranged for my wife and I to look at a two year old Certified BMW with 23,000 miles on it. I've not only owned nearly 50 cars myself, including over ten great Bimmers but I am also an ex-professional mechanic and have extensively repaired everything from cars to high performance aircraft for over a ten year period. The vehicle in question is a Highland Green 2006 X3 with a manual transmission, VIN number: WA32247 and it has badly worn shocks due to who knows what kind of use or poor transportation means. Otherwise the car seems to be what you'd expect for this mileage. On the test drive at freeway speed the rear of the car continued to bounce after initially absorbing dips in the pavement. At low speed on rough pavement the X3 yawed (rotation around the vertical axis) back and forth in simple situations where every other X3 (6) I've driven would have been rock solid on that axis.Despite this, we were still interested and emailed one of our sales reps. I told them that "If it could be looked into and addressed then we'd still be interested as long as the problem isn't a result of an accident." I was told "There's no issue with the suspension that they(service dept.) could detect." If that were the case, they would have sold this X3 that night and had they really looked into this suspension issue then they could have retained a loyal BMW buyer. Also, as of this date Ralph Schomp's website makes it hard to contact anyone of a management capacity via email.

Bernard

18 de ago. de 2008

These guys are good - but fairly expensive. They don't necessarily want to see me come in which is ironic given how much the BMW free service is advertised. They missed that a piece of inside trim had fallen off of my rain sensor (on a 2007 5-Series!!) which I had to point out to them.Overall - they did get my car fixed sooner than promised - but they seem a bit too busy much of the time. Once my car is not under warranty I would take it to my local mechanic.

jmeyer697

3 de abr. de 2007

I was charge 1.5 hours of labor to diagnose and replace a blown fuse. I am not a master mechanic, but do know to check the simple things first and was a little disgruntled. When I asked the service manager if this was a common problem he said no. The next day the fuse blew again. The service manager said I would be billed labor to further isolate the trouble. Instead of going back to Schomp, I took the car to my local BMW service Autoworks. He quickly told me that there was a Service Bulletin that described my problem exactly. Since my car is under Certified Pre Owned Warantee, I call Schomp back. They said that all of their mechanics go home at 3:00 p.m. and he couldn't confirm the problem and said my mechanic had no right to see BMW Service Bulletins. Long Story Short, don't use Schomp! They are rip offs.

ploughdog

25 de mar. de 2007

Do not ever have your BMW serviced at Ralph Schomp. On three separate occassions I've left the dealership and have had new and more expensive problems with my car within 48 hours after leaving the dealership. Also, on my last visit I was promised a loaner vehicle. When I arrived they said that they didn't have my loander but could put me on the shuttle, only to realize that the shuttle didn't normally service my part of town on that day. I wasted 2 hours getting to work. Two of the negative service experiences have involved Brian as my service manager.

BKHammond

23 de jul. de 2005

I just bought my Z4 3.0 from Brian Neal. He is, by far, the friendliest, most knowledgeable sales person I have ever encountered. For two years he has not only tolerated, but actually welcomed my monthly visits to the dealership to look at various BMWs, kick the tires, talk cars, etc. If you are going to buy a BMW, you have to get Brian's assistance. There's no pretentious attitude, etc. Just a friendly, smart-as-hell, guy who will treat you better than you've ever been treated. Oh - and the car is great, too!

yetirich

11 de ene. de 2005

I purchased my CPO Wagon from Brian in Oct 2003. I had just totalled my other car and was waiting for the insurance money. They just recieved the wagon the day before. We test drove it and loved it. We told Brian our situation and he held the car for another 4 weeks for a $500 deposit. He also got us approved on BMW Finances at 1.9%. <br><br>When going back for service, he remembers my wife, our dogs names and when we purchased it.<br><br>If looking for a new car, talk with Brian.

aLimbasan

8 de may. de 2004

I took my 90 325is to have a diag. done the first time they told me it would cost around $1500.00. I ended up changing the part my self with no results. The second time I went in they told me it was running fine. <br>Bull!!!!! the car took like 5-6 seconds of cranking to start. <br>finally I asked some guys at my work what it could be, changed the part and that was it. (injector)<br>seems like unless the check engine light is on they DON'T know how to diagnois.

Oldbmw279

19 de abr. de 2004

I own a vintage BMW 3.0s and William in the parts department was able to locate everything for me. Highly reccomended dealership...they still pull out a vintage BMW Isetta for christmas and display it in their showroom. William is a dedicated parts man and a great help to all of us vintage BMW nuts who want original parts from the dealer. Thanks!!!

arne

12 de dic. de 2003

My friends purchased a new BMW 3-series from this dealer which started the most terrible consumer experience they've ever experienced. The car began breaking down almost immediately, which was bad enough, but the dealer response was the worst part. The dealer service center repeatedly either denied that anything was wrong (with a car that had to be towed numerous times in the first few months) or claimed that everything was fixed. My friends had to literally beg for loaner cars, for towing, for return phone calls and for a serious diagnostic investigation. Unbelievably, a registered letter to the owner of the dealer at the owner's home address went unanswered! The message was clear: "We have your money, now get lost!" My friends had to force BMW North America to take the car back after 6 months of continual break-downs and after an entire month in the repair facility. Bad customer service on a mind boggling level.

steve

17 de nov. de 2003

Horrible customer service - I had problems with them on both the sales side of things as well as the service side. I special ordered a brand new convertible - they tried to change the contract at the time of delivery to make more money / also the options I ordered were incorrect. The car was also pathetic. It had to be towed into the shop because of electrical / computer problems 4 times and overall required service calls 7 times until I was able to get rid of the car. The dealership would do absolutely nothing to help. Once the car left their lot - they didn't want anything to do with it. Stay away!