kathyb.

5 de ago. de 2016

I had a great experience! everyone was nice and very informative, NO STRESS

SatisfiedLeaser

11 de jul. de 2016

I had a wonderful experience. John was so helpful and friendly. I felt extremely comfortable going through my first experience of leasing a car. The car is absolutely perfect, and I felt like I was attended to and cared for to ensure that I was completely satisfied with my decision and final purchase. Would highly recommend to others.

Jose1234

22 de jun. de 2016

Bad experience in this schumacher chevrolet i definitely do not recommend this place to my family and friends service terrible seven times for the same problem they can't find anything

Peter L

15 de jun. de 2016

Schumacher sales team was very upfront with negotiations and did everything possible to make my buying experience a good one! They were very fair and I was very happy with the dealership and the way they presented themselves to make my buying experience a very happy one!

NICHOL

7 de jun. de 2016

This is amazing ask for John, Everyone is help full and attentive. I love my traX

Marilyn J

2 de may. de 2016

The buying and service experience I had were amazing. No better dealership,

Sharon

27 de abr. de 2016

My kids and I have been long time customers of Chevrolet. Business Manager, Joe Mastbeth is wonderful to deal with. Salesman, Nick Franchini is a great salesman and does his job very well. They are both willing to help me and are very patient. I highly recommend buying a vehicle from them.

Cherie

1 de abr. de 2016

Actually, a pleasure to have a conversation with - not pushy - and when you need time to think about the investment you are about to buy, the salesmen give you as much time as needed. Definitely would buy another car here !

jayel579

16 de mar. de 2016

I wish I searched for reviews of this dealership before otherwise I would have never stepped foot into this place. I went in to purchase a new car. When I had gone in I repeatedly stated that I had already placed an order for the vehicle at another dealership yet they continued to state they we can order the car I was looking for and get it quicker. Placed a deposit on the new ordered vehicle even though they did not have a build time and stated that if I do not take the vehicle they will return my deposit. This statement encouraged me to work with Schumacher Chevrolet. I decided that I would take the car from the first dealership that I ordered from, ultimately they would have the car quicker than Schumacher. When I called to speak to my salesman Anthony Egan he brushed me off and said he would call me back, which he never did. After my third phone call to Anthony, he forwarded me to the general manager. The general manager avoided giving me his name and then proceeded to attack me personally, asking what I did for living and asked if I knew what it took to work for a living. At which point, refusing to refund my deposit; exact quote, "You are not getting your money back". If this is their stance with customer service I will never go again, completely unprofessional. The impression I have is that I was deceived that they were never going to work with me if my first order came through pretty much handing them a deposit that I would never give back. I will never step foot in this dealership again and will never recommend anyone to go here for anything. I put in a call with the Chevrolet Customer Care as a complaint to how this dealership operates and to get my deposit back. Issue is pending.

John

4 de mar. de 2016

I went there to look at a truck they had for sale. That truck was very clean and nice. But once we started talking about the price it went down hill. They sent me between different sale representatives. The old guy I for got his name treated me like a kid. They were not very professional. I would not recommend this place

momoffive

29 de feb. de 2016

I was there for a routine service (oil change) which was extremely easy to schedule (online) and went very smoothly. Everyone I have encountered there has been extremely pleasant and a pleasure

BrianB

1 de feb. de 2016

Salesperson Andy was a great helper and spent plenty of time in assisting me with anything I could ask. The manager Tom and the rest of his crew were as helpful as could be and I left with a big smile.

Lineth

17 de ene. de 2016

Staff is always very friendly, courteous, and helpful, always a pleasure dealing with everyone at the dealership, from sales staff to the repair Department.

Maryellen

3 de ene. de 2016

It was painless. Everyone was very nice. The best thing of all was that I wasn't there all day. I don't dread oil changes and service any more.

James

1 de ene. de 2016

Salesman John was very nice...not pushy or phony...pleasant experience all around ...he did what he said I would recommend him and the dealership

Susan

30 de dic. de 2015

My experience on Mon. December 28th was great. I appreciate how I was treated by the woman who greeted me as I came in. I don't remember her name, but she sat at the middle desk. Her cheerfulness and willingness to give me a coupon for the service made my day! I didn't have to spend as much and that meant a lot to me. It was nice to feel like someone cared. Thank you!

Reginald

23 de dic. de 2015

Very professional and helpful great service didn't wait long at all coffee was good too would bring back my car again

Plutarco

23 de dic. de 2015

5 star service! Clean and sharp store, great customer services. I like to support American industry for better domestic economy.

Peter

20 de dic. de 2015

All I had done was an oil change and tire rotation. I was the second one there at 7:45 a.m. My only compliant was that it took to long. I got my car back at about 9:30 a.m.

Edward

19 de dic. de 2015

Problem diagnosed and repaired very quickly Crystal very helpful and pleasant to deal with not crazy about answers but explanation was short sweet and to the point

Carmine

19 de dic. de 2015

Sales representative Nicholas Franchini was very professional and knowledgeable in all aspects of our vehicle and operations of our options. I will recommend Nick to my friends and family who may be interested in purchasing or leasing a vehicle in the near feature.

Stephen

14 de dic. de 2015

Crystal Arnott in Service Dept. did an exemplary job for me at my last visit. Time spent on my repair was only one hour. Crystal was wonderful and respectful at all times.

Shawn

10 de dic. de 2015

I honestly love the new Schumacher, from sales to service i have had customer care that is not expected of a dealership special thanks to, Jose, Crystal (service) Tom, Nick,Joe M, Doug who ever thought we would all become friends through what most people would concider a terrifying experiance of dealing with a dealership.

Joanna

9 de dic. de 2015

The service department at Schumacher Chevrolet is very efficient. I had a great experience when I went to get my first oil change. Dennis was very helpful.

Joanne

8 de dic. de 2015

Crystal greeted me as soon as I walked in. She was very friendly and knowledgeable and made me feel welcome.

Yuchun

8 de dic. de 2015

Sales person is very nice and help. Closing is very easy and fast.very nice people. very fast service. it's second time i am here

Felice

4 de dic. de 2015

Very pleasant. Everyone is nice and explains everything to you. Great atmosphere. You are told exactly what they are doing to your car. After car is finished they tell you what had to be done and what did not have to be done.

Theresa

4 de dic. de 2015

very pleasant and very friendly the service was fast. they found the problem and fixed it I would recommend this dealership to anyone.

Jennifer

1 de dic. de 2015

Friendly, timely and committed to customer service with a positive attitude and enthusiasm. Nonest and helpful with any questions posed! THANK YOU!

Eric

1 de dic. de 2015

They went out of their way to get the part, schedule the service and get me a loaner car while they did the work.

Patrick

26 de nov. de 2015

You guys are new to me since you took over Craine Motors. but very good and have most ofthe mechanics that were there and did excellent work.Part department is great and used them for many years.

Candice

26 de nov. de 2015

John was truly a pleasure to workbench. I could not have asked for a better car buying experience! I would recommend him to anyone shopping for a car!

Robert

24 de nov. de 2015

WAS RECOMMENDED TO YOUR DEALER FROM MY NEIGHBOR AND SO FAR AFTER A LITTLE ROCKY START I FEEL THIS WAS A POSITIVE MOVE ON MY PART SO FAR I HAVE EXPERIENCED GENUINE CUSTOMER CARE FROM THE SALESMAN TY TO FINANCE TO SERVICE KEEP UP THE GREAT WORK ,WAS RECOMMENDED TO YOUR DEALER FROM MY NEIGHBOR AND SO FAR AFTER A LITTLE ROCKY START I FEEL THIS WAS A POSITIVE MOVE ON MY PART SO FAR I HAVE EXPERIENCED GENUINE CUSTOMER CARE FROM THE SALESMAN TY TO FINANCE TO SERVICE KEEP UP THE GREAT WORK

Peter

15 de nov. de 2015

I made an appointment for an oil change and tire rotation. My appointment was handled professionally, I have been using this dealer for service even though I did not purchase my vehicle there.

Adonay

13 de nov. de 2015

From the minute we walked in we were greeted and treated with respect. The experience was amazing. We were able to see all the trucks available and all the leasing options. The salesman took his time to fulfill my needs and find me the perfect vehicle. I was extremely happy with the service at Chevy. Thank you for employing an amazing staff.

Rosella

6 de nov. de 2015

This is the fourth leased car I have from this dealership and have been pleased every time. Mr. Mastbeth is a definite asset to your dealership as he is always willing and able to help every step of the way.

Robert

1 de nov. de 2015

I was early for my appt, but they took my vehicle and had me out before my scheduled time. Very satisfied.

Fred

1 de nov. de 2015

Have been working with your sales & service personal for many years they are the best /:- (); ,.; ---

Latifah

26 de oct. de 2015

Moses explained everything to me thoroughly. He was very courteous and answered all my questions. Also my car is running excellent. I will definitely recommend.

Joseph

24 de oct. de 2015

I scheduled my 1st oil change earlier that day. I arrived a little early,and checked in. They took my truck into the service area on time & finished sooner than expected.

Cherry

21 de oct. de 2015

It is very clean and efficient Dennis and Luke are the bestI just wish some of your prices were with in reason. My dash light for the odometer is out and they want 600.00 I think that is unbelievable.

Danielle

16 de oct. de 2015

Our sales professional, John Cocchiere, was the best person to deal with! He made the entire process quick and painless.

Bartolo

16 de oct. de 2015

I am always given the "red carpet" treatment at this dealership, (formerly Crane Chevrolet.) My father bought a Malibu here in 2010, and the salesman,Ralph, was the best! He got us out of a bad lease with Toyota and got us a very fair deal on a new Malibu. He is honest, ethical, and treated us the way he would have treated his family. Even five years later, he is still so wonderful to me! And Chrystal in the Service Department is excellent at what she does! She is so nice and accommodating every time I bring the car for service or call with a question. She goes above and beyond with all of her customers. She's terrific! And the Service Department always does a great job on the car. This dealership can be trusted, and respected! I would definitely buy another car here, and have recommend them highly to my clients, too! Thank you!

Dimitrios

8 de oct. de 2015

Anthony came in on his day office to deliver the car to us.. that is what I call dedication!! thank you guys!!

Claudia

8 de oct. de 2015

I love the way I get treated by the staff! I feel like I'm part of "The Family"! I'm getting ready to buy my eighth vehicle from these great guys!!

Rocco

7 de oct. de 2015

Thomas Reilly our salesmen was professional, courteous, worked with us towards a successful deal.Joseph Mastbeth the business manager was well knowledgeable and accommodating.

Bernadette

6 de oct. de 2015

Aside from an oil change and filter, I had an ongoing problem with voice activated dialing. The tech working on my car couldn't fix it. The service writer called in another tech who was well versed on the problem. Fixed the issue in 5 minutes.

Laura

4 de oct. de 2015

My salesman, Dough, was most efficient. I was impressed with his recognition of my personal needs, and he and manager, Joe, were especially attentive to my personal profile. Their assistance in assisting me with my ability to lease another Chevy was OUTSTANDING!!!! THEY have made it possible for me to continue moving forward with my goals. Thank you Schumacher Chevrolet; FANTASTIC CUSTOMER SERVICE. Dennis, another salesman, was willing to help with the return of my rent-a-car; the receptionist and salesmen who answer the phone were also most helpful. I would highly recommend Joe and Doug, as I already have, and I continue to be a loyal customer! Thanks again! Laura

David

3 de oct. de 2015

I called in at 3:40 pm and requested an oil change, and that was very close to closing time but the lady who I spoke with on the phone was great and squeezed me in because I had no other time to get there. So I was very very happy with the service that I was provided with!

Gregory

2 de oct. de 2015

Everything worked very professionally. Did not wait to long. No problems, all questions were answered. Just a great experience all around.a

Andrea

29 de sep. de 2015

I have always been treated very well each time I have had to bring in the cars that I got from your location.

Jennifer

25 de sep. de 2015

Crystal was excellent (very friendly, courteous)...I was in and out in an hour....service area was very clean...waiting room very clean....never had this type of experience before with service at a dealership....this was my first time having service completed at Schumacher Chevrolet....hope all my service appointments in the future will be the same.

Charlene

19 de sep. de 2015

Very easy to make a convenient appointment. I was well taken care of when I brought in my car for service. The service and repair was explained to me when I arrived to pick up my car. Luke McFadden took care of me personally.Always a pleasure to have my car serviced at Schumacher Chevrolet!

Susan

15 de sep. de 2015

The staff was attentive and friendly. I came for an oil change. It was quick and I was out in no time! Thank you

Thomas

15 de sep. de 2015

Was taken care of excellent customer service . Great follow up . People at Schumacher Chevrolet make you feel at home comfortable. I would recommend Schumacher to my friends and relatives.

Georgia

10 de sep. de 2015

Vehicle taken in on time. Jose explained everything in detail what services I needed and which others were recommended for mileage. Very pleased.

Anthony

10 de sep. de 2015

It was a pleasurable experience. Got an appointment for the very next day. Drop off was quick and repair completed by early afternoon. Hope all my future car care needs are handled in the same manner.

Gregory

9 de sep. de 2015

Upon arrival I encounter a woman working the middle desk. She was quite rude, rambling on about being busy, although I was the only customer in the room. Another service greeter Dennis took care of me, he was great. The mechanics came out talk to me and repaired and tested my car. Needless to say, everyone I have encountered in the purchase of my last 3 vehicles were great. So as they say one bad apple doesn't spoil the whole bunch.

Alexis

9 de sep. de 2015

The oil change was done quickly, and my entire experience was great, as it always is. The staff keeps me informed, the waiting room is comfortable enough for the wait, and everyone I talked to was courteous and helpful.

Gregory

2 de sep. de 2015

Ralph and Mr Masbeth are always friendly and provide as much in the way of rebates and information. No pressure just wonderful customer service and support.

Raymond

27 de ago. de 2015

The staff there is always friendly!!I have a question. what is a 90K scheduled Maintenance ?Would like to have one done,but Know nothing about it.Thanks

Jerrold

26 de ago. de 2015

FROM THE TIME I WALKED IN THE DOOR UNTIL THE TIME I LEFT THE BUILDING, I WAS TREATED LIKE A KING. ONCE AGAIN MY HIGHEST COMPLIMENT TO KRYSTAL. SHE ALWAYS DOES AN EXCELLENT JOB.

Kayla

25 de ago. de 2015

It was great. Anthony really helped me and got me the car that I wanted. I would most certainly lease another car from him.

Linda

21 de ago. de 2015

Everyone is always professional and there to help. Crystal is great to work with. You are very lucky to have her on your team. Great job always.

Michelle

20 de ago. de 2015

I went in with a see what I can do and not buy attitude and left with a car I LOVE...I just as always wish the process wasn't as long and there was no haggleing. Time is important to everyone. Its not you its ALL dealerships. Buying a car is such an anxiety ridden ordeal. I just wish the salepeople would listen to our needs and what we can only afford at HELLO!!! Not by the time we say Goodbye..

Arthur

20 de ago. de 2015

DOUG IS ABSOLUTELY PHENOMENAL, HE IS KNOWLEDGEABLE AND TENDS TO THE DESIRES OF THE CUSTOMER, WE LOVED THAT HE ISN'T A PUSHY SALESMAN AND ASKS WHAT WE ARE LOOKING FOR BETWEEN VEHICLE IT'S FEATURES WHAT WE USE IT FOR AND IF THERE ARE ANY ACCESSORIES WE WOULD LIKE ON THE VEHICLE. HE'S THE GOTO GUY!!!!

Lynne

19 de ago. de 2015

very courteous and friendly this is the second car that I have purchased from this dealership my salesman John Cociere made my experience way above any other that I have had. Tom Healy the manager is wonderful was treated like royalty!!!!!

Catherine

18 de ago. de 2015

This dealership is very professionally run.They have a competent staff who answered all our questions in a concise manner. Remodeling job was done very nicely.

Josefa

7 de ago. de 2015

The experience we had with our recent visit to Schumacher Chevrolet of Clifton was excellent specially with the sales manager Jose Mesa. May God Bless him. The best salesman ever.He was so professional, so helpful & understanding.

Michael

30 de jul. de 2015

it was totally without pressure to buy John was very knowledgeable about the car we choose and the options available to us.

Dureshwar

29 de jul. de 2015

the service was good, an older gentlemen helped me at the service station. The wait was about 35-40 min as i was behind several other cars that needed to be serviced. My tire had a nail that needed to be extracted so it was a quick process.

Crystal

29 de jul. de 2015

Ty was a great salesman who truly cares about his customers and listening to what they want and need. He was completely focused on making us happy from start to finish. Definitely a people person! Dan made the most tedious part of the sale, signing all of the paperwork, a pleasure. He was also very personable and had a great sense of humor. Thank you to Tom for helping us get into our new Colorado and continuing to be a repeat Schumacher customer! Everyone at Schumacher was great. Very friendly, very personable, very welcoming.

Maryellen

22 de jul. de 2015

It was painless. The salesmen was wonderful at explaining everything to me. It was also a very stressless experience with the financial part of the deal. I loved buying my new Cruz. Never thought I would say that. I.m not a car person.

Walter

21 de jul. de 2015

First and foremost, I would like to say Nick, my sales rep. Was out standing. Nick was thoughtful and assisted my every need so much so, I purchased a second vehicle withing a month. I then recommended my mother in law, who also had a great experience and ultimately leased a car. I am spoiled now because this level of expertise and customer service has raised the bar against other Gm dealers and other dealers in general.

Donald

6 de jul. de 2015

The people told me all about the work to be done on my car . They did a good job.Thank you. Mr Donald Callahan

Sandra

1 de jul. de 2015

John Cocchiere was the most gracious and professional salesman I have ever dealt with. It was a pleasure! Thank you!! Go see John you will be treated respectfully

Maccabee

28 de jun. de 2015

Nick was straightforward and helpful. Really appreciated his demeanor which was decidedly NOT "car salesman." That's what made this a successful sale.

Donna

23 de jun. de 2015

employees were friendly and helpful even though they were busy it did not take long at all to service my car

Bruce

15 de jun. de 2015

This is the fourth vehicle I leased from Crane/ Schumacher so I am obviously satisfied with the dealership. John C my sales person was very helpful and courteous.

Lisa

12 de jun. de 2015

Excellent dealership! Everyone was extremely helpful and nice! 100% satisfaction ! I would defiantly recommend going there for your next purchase or lease !

James

12 de jun. de 2015

people were very friendly and work was done in a timely fashion and were very helpful with any questions I had.

Charles

12 de jun. de 2015

SALESMAN DOUG MARKLEY DID A GOOD JOB ASSISTING ME IN PURCHASING A TRUCK BETTER SUITED FOR MY NEEDS-------HE HAS VAST KNOWEDGE OF THE TRUCKS AND CAN ANSWER ALL QUESTIONS ASKED ...AND HE TREATS THE CUSTOMER WITH PATIENCE AND RESPECT! HE MADE MY PUCHASING EXPERIENCE AT SCHUMACHER CHEVROLET A NO HASSLE EXPERIENCE !

John

1 de jun. de 2015

The sales rep, john cochierre was fantastic....the only issue I had was the day my truck was ready I was in the dealership for 2 1/2 hours waiting and signing paperwork.

Joan

24 de may. de 2015

I was taken care of in a very professional manner by Crystal the service advisor. My car was back to me in a reasonable time which I appreciated.

Paul

13 de may. de 2015

It's nice that I can bring the vehicle in on a weekday and not have to wait. All I can say is, it would be nice if service included a complimentary carwash.

Kari

13 de may. de 2015

I received a very warm welcome when returning my lease. My salesman, John Cocciere at Clifton, was very pleasant and informative, as he had been when I had a lease with Crane. I was very pleased with the courteous shown to me by everyone at Schumacher. It was such a pleasure to be treated with personal care. Everyone at Schumacher really cares about their customers as well as the dealership they work for! How very fortunate for Schumacher to have such a great team at Clifton!!

Rosella

11 de may. de 2015

The staff is courteous, knowledgeable, and ready, willing and able to help to make the visit pleasant. Never had a problem with any member of the staff, both sales and service.

Nicholas

10 de may. de 2015

Had the first service done on my vehicle everything was done & ready when I picked up it up. Crystal was friendly & helpful. Tom Healy is the best!!

Grant

9 de may. de 2015

everyone treated me as a good customer and did everything to correct my problem. Luke Jose Denis Angel all give 120%. thanks to all.

William

26 de abr. de 2015

Everyone was pleasant and easy to deal with. My thanks to all who made my transaction a very worthwhile and pleasing experience. THANK YOU!!!

Roenzo

16 de abr. de 2015

Both friendly and professional service. Luke, Dennis, Crystal, and Jose always make me feel that they want and appreciate my patronage.

Joseph

11 de abr. de 2015

THE SALES AND SERVICE DEPT ARE VERY GOOD. THIS IS THE 4TH VEHICLE i HAVE RELEASED FROM CRANE/SCHUMACHER.TOM RIELLY IS OUR SALESMAN AND IS VERY GOOD.

mike.bevilacqua.12

14 de dic. de 2014

I have been to a few car dealerships before, but by far the service at Crane was the best. The company i work for has our work trucks serviced there, soI figured I will give them a shot. Went there on a Saturday with tons of questions. Doug greeted me at the door and took a lot of his time to show me numerous trucks and answer all my questions. Once we found the truck I wanted they contacted my insurance company and I was driving home with it in an hour. Joe was also great. Extremely satisfied.

Ruth P.

22 de nov. de 2014

My experience at Crane was very satisfactory. My appointment time was honored and I was kept informed of my car's progress during the wait time. Mr. Luke McFadden went above & beyond to see that everything went right from the service,the wait time and my comfort while I waited.

Happy Customer

27 de oct. de 2014

Prior to coming to Crane I had visited various other Dealers of alternative makes - Ford, Toyota and Kia. Before even looking at Models - the environment on the sales floor was much, much better. Then, the actual attention received and Help from the Sale Professional - Angel Cartagena was excellent. A much better buying process as well. I would have no problem in recommending him, as well as Crane.

Blankaultra1

12 de sep. de 2014

It was great working with Stephen. He was professional and gave me an awesome deal. I would consider going back to this dealership in the future.

george.c.mauro

5 de sep. de 2014

We had just come from one of the typical shark infested dealerships, where you must struggle to leave amidst the harangue of barking salesmen.At Crane, we were met at the door by a fine young man. At such a young age; a gentleman. The atmosphere in this immaculate showroom was calm, friendly and relaxed. The young salesman knew his products well and explained them thoroughly. There was no pressure, nor urgency to make a commitment. Test drives were more extensive than the typical jolt around the block.Price negotiations were fair, reasonable and conducted in a manner of mutual respect. Color non-availabilty issues were solved overnight and the car we wanted was sitting reay to go the next evening. Credit issues were dealt with successfully and the closing paperwork was as painless as one could hope for.Overall, the experience was one which many of us wish for, but rarely get; it was genuine. It felt right.I expressed these remarks to the business manager, who responded, its deliberate. Its how we would want to be treated.Crane Chevrolet gets an A+++

JhnGalt

16 de ago. de 2014

Purchased a used 2007 Ford 150 from Crane Chevrolet 999 Route 46, Clifton NJ 07013. Within 2 weeks found the motor to be bad. This was determined to be the case by a Ford dealer, as the Crane Chevrolet service dept. couldn't find an issue with truck after seeing this video AND after having the truck for 4 days. Crane offered me a remanufactured Jasper motor which they wanted me to pay HALF for. $3500. The Jasper motor is $4600, and then $1000 back for the core. So about $3500 for motor. At a Jasper certified installer, the total job is about $7000. Crane Chevy wanted to do the job in house, thus saving the cost on labor, getting the core money back, and having me pay $3000. They did not want to pay half to have a certified Jasper installer do the job. Crane Chevy has my truck for 14 days now. Ive had in my possession for 29.No rental car. No loaner car. No offer of either.

unhappy

16 de jul. de 2014

Leased a vehicle in 2011 and have had nothing but issues with the dealership. Vehicle was recalled twice for airbag issues and twice they broke my seat causing many trips for repairs, parts assessment, etc. one time they gave me a loaner that was from a car rental place that was disgusting and dirty. when I asked about it the car rental driver left me and my children stranded on route 23. I have been getting the runaround from the dealership in trying to have someone answer for all the issues but no luck. they have my money and I can't wait to turn the car in. i'm going to contact Corporate and although I know it won't solve anything perhaps it will save someone else.

New Chevy Owner

6 de jul. de 2014

Both your salesman and finance manager were extremely helpful, knowledgeable, professional, friendly, courteous, diligent, and trustworthy. I never ever thought I'd own a Chevy, but now I do, thanks to Nick and Joe.

Victor

7 de jun. de 2014

Despite the numerous, unintended issues that came up during our delivery, the staff at Crane, specifically Khalid and Joe, did everything possible to accommodate my needs while still satisfying the dealer requirements and honoring all the terms of my deal. Khalid even gave me a tour of the facility and followed up with a phone call to see how I was liking my brand new Impala (LOVE IT!). During the negotiation process over the internet and phone, Steve was very accessible, knowledgable, and straightforward - giving me his bottom line best price on a lease right out of the gates and blowing the competition out of the water. At Crane, you really feel like they want your business but more importantly, that they value you as a customer. Because of this, I will go out of my way to service my vehicle here, even if I pass five other dealerships on the way. I look forward to returning to Crane not just for vehicle maintenance but for business in the future.

Daniel

7 de jun. de 2014

My salesman Doug Markley was very knowledgeable and helped a great deal with purchasing my new truck. The rest of the staff is equally courteous. Thanx a ton!

Eva

6 de jun. de 2014

They got my car in for service immediately and got me done within an hour and a half. The service writer was very professional and curtious.

Denise

5 de jun. de 2014

Everyone was very Helpful and willing to stay late to get my daughter a car that she needed that day.

John

5 de jun. de 2014

Car wasn't ready due to seat belt concerns. This should have been divulged up front. Also I had to ask multiple times for th actual price I my car before I leased it. Even though this is my third purchase from Crane, I am not sure I got my best deal and not sure I will go back. Because of the poor communication, I am reluctant to return.

John

25 de may. de 2014

I was completely satisfied with the service I received at Crane Chevrolet. My car was serviced and my tire was replaced in a timely manner.

Jennifer V.

23 de may. de 2014

The employees are helpful & efficient & the service people got all my needs done quickly.

Jonathan

22 de may. de 2014

Always a pleasure - everyone from sales to management and service writers are eager to help and accommodate with all needs.

Charles

20 de may. de 2014

The service department is very good at Crane Chevrolet--the personal are friendly and professional and wait time was short----even though it was busy.

Daniel

17 de may. de 2014

Sold me a great truck at a great price. Crane made trading in my old vehicle quick and easy. My salesman;Doug, did an excellent job and made the experience very enjoyable. Many thanks to the people at Crane Chevrolet. Will recommend.

Stephanie

10 de may. de 2014

This was my first new car purchase and I loved the way Nick helped us during the whole thing. He was so kind and listened to everything we wanted.

Timothy

9 de may. de 2014

From start to finish, the issue was taken care of, and Crystal was especially helpful upon my arrival at the service department.

Tara

2 de may. de 2014

I would like to thank Joe for going above and beyond to make me and my husband feel like our business is valuable ! I would also like to say that Crystal in service was very professional caring and kind. After a not so pleasurable end to our purchase Joe and Crystal went out of their way to make it right! So thank you very much for that.

Motez

1 de may. de 2014

Pleasant staff and knowledgeable technicians... ..............................

Paul

1 de may. de 2014

Employees are always friendly and welcoming.The work is always completed promptly and correctly.I never have to return because of a problem.Thank You

Kathleen

29 de abr. de 2014

I was very happy with Doug and the whole process. It took longer then usual, but through humor, conversation and the comfort of facility the wait was not unbearable and seemed shorter then it actually was. Have already recommended people go there. Thank you

Mark

23 de abr. de 2014

Family members and friends recommended Crane Chevrolet to us and we had a great car buying experience there. Doug in sales and Joe in finance were both great and a pleasure to work with. We will highly recommend them as well.

Richard

18 de abr. de 2014

The sales man that sold me my car did NOT put the top two screws into the front license plate to hold in.....the sales man was unsure of his product (car) that he sold me (he probably new to new car sales)

Richard

16 de abr. de 2014

Service department was excellent. Arrived at 8:00 am was greeted as soon as I walked in, took my truck right away for oil change and a recall, told me where customer lounge was had a coffee and out the door by 9:00am. Great job!!

Robert

14 de abr. de 2014

Servcie was said it would be done at 8:00 AM and it was. Being on time today is important since the way you handle servcie to customers returns costomers in the futher.

Claude

14 de abr. de 2014

Left car. Diagnostics performed on a timely basis, problem isolated and corrected, at least temportarily. May be a leak in AC and put dye in same to try identify where leak is. May need addititonal work in future.

Maryann

14 de abr. de 2014

Crystal was very friendly, professional and answered all of my questions. As promised, my vehicle was serviced with minimal waiting time.

Jamil

10 de abr. de 2014

I was very happy/shocked that my truck was fixed with no charge. I understand that my truck is covered under warranty but I was sure there would be some reason/excuse to charge me $500! I was also very pleased the truck got an alignment free of charge as well!

Maryellen

4 de abr. de 2014

Even though we purchased a Buick at a different Dealership, you took my car in as one of your own. We explained the problem and with GM Assistance help in Detroit, plus your very efficient Service Department Team, you solved the problem within a few weeks. Unfortunately, we had to install a complete motor, but the car is running beautifully now. Thanks again for all the managers, technicians and the Service Manager Luke. He helped us immensely all the way through the process in keeping us informed and taking care of the problem. To all, including General Motors, Good Job!

Rute

3 de abr. de 2014

I got the car I was looking for to have! Khalid (young sales person)and a few others from Crane Chevy crew made it happened and for that my family and I are extremely grateful! The car is great! All the promotional items and related cost misunderstandings were solved and, in the end, the '2014 Impala' became ours! Thanks to all of you again! Rute Girardi

David

3 de abr. de 2014

My battery died and they took me right in without an appointment. Unfortunately, the battery I needed wasn't in stock so they were kind enough to drive me to my home so I could get to work.

Raphael

30 de mar. de 2014

Went for a oil change and ended up getting a tire rotation and had rear window defrost attachment fixed. Service were excellent in asking, assisting, and finishing the in a timely manner. Thank You

Claudia

29 de mar. de 2014

I have been a customer at your dealership for over 15 years and i would not shop anywhere else for a vehicle!

Thomas

28 de mar. de 2014

I would have liked to have been emailed by Chevy regarding the recall about the side air bags instead of finding out about it a the dealership.

Stephen

27 de mar. de 2014

Dennis the service manager was great made me feel like family.Tom Healy the Sales manager came by to see how I was doing and Doug my salesman came by to see how the car was running and if I had any questions or concerns.

Joan

22 de mar. de 2014

They are a very dependable group of people. They are also very professional and they do inform you if there are any major problems.

Jason

20 de mar. de 2014

Salesman was knowledgeable and courteous. Work with me on what I wanted and within my budget. Very satisfied with customer service.

Gerald

18 de mar. de 2014

Worked to get me into an afforable vehicle and helped me figure out how how to situate myself for the future.

Roenzo

7 de mar. de 2014

Traded in Malibu and purchased 2014 Cruze LT, once again Doug Markey, Joe Mastbeth, and Tom (Manager) were all professional and friendly. I am very happy with the car, price paid (including trade-in), and no haggling BS.

Dora

7 de mar. de 2014

We have never dealt with a more pleasant, professional AND down to earth salemean as we did with Nick Franchini. He was "Awesome"! He was very patient with us, answered all our questions and provided excellent service. His Business Manager, Joe Mastbeth was great to work with. We couldn't have asked for better service. I would highly recommend them to anyone looking for a car!

Carol

1 de mar. de 2014

My salesman John Case did an excellent job in getting me the car I wanted as well as Joe Mastbeth getting the papers ready and Jim Brown in getting the papers signed.

Frank

27 de feb. de 2014

Scheduled appt. online. Was taken care of quickly when I came in with my car. Received a call an hour later that the car was serviced. Excellent results for my first servicing of my Chevy Cruze.

Joanellen

27 de feb. de 2014

John Case was our salesmen. Very pleasant and professional was extremely impressed when i was unsure after the test drive and he said i don't want to sell you a car your not comfortable with. I talked it over with my husband and we wanted it. He negotiated a good deal for us and we recommended him to my brother in law who is looking for another Equinox. It was a pleasant experience.

Andrew

24 de feb. de 2014

they made me a happy customer excellant sales experiance i have gotten cars from other places but crane has been the best

Raymond

22 de feb. de 2014

luke,dennis,crystal & jose are always pleasant to deal w/when it comes to service.work is always done in a timely manner & keep you informed at all times.......as always thanks all !!!!

Ruth

15 de feb. de 2014

I made my appt. on line which was easy & convienent The response from the dealership was quick and assuring.Luke McFadden is very professional,knowledgable & courteous.

Diana

14 de feb. de 2014

Crystal was very helpful and took her time to explain everything to me. She is an asset to the service department.

David

14 de feb. de 2014

Service is great! Love the car too! The whole experience at Crane has been great. I would recommend the dealer to anyone looking for a new or used vehicle.

William

5 de feb. de 2014

Just your oilchange special; but I appreciate the coupon you sent me. Thanks Still need to know how I can jump start my car or someone else now that access to the battery terminals is almost impossible.

Mark

24 de ene. de 2014

Nice helpful And a easy buying experience. They were so pleasant and made everything so easy from the trade in to the price I would go back to them

Maria

24 de ene. de 2014

John Cochere was a very patient and hardworking salesman. His sales manager and business manager made a great team and answered every question that I had.

Charles

10 de ene. de 2014

Love my new Chevy truck, salesman Jeff Springer and the whole Crane staff were great and made the experience of buying a new vehicle a great one. Thank you!!!

Charles

31 de dic. de 2013

My experience was GREAT!!! Everyone was friendly and the service was phenomenal. I would highly recommend Crane Chevrolet to anyone looking for a new vehicle.

Elena

31 de dic. de 2013

Your representatives were very helpful and informative. They let me know what was done. They were quick to get the work done that had to be done.

Dayna

28 de dic. de 2013

I come in frequently for routine maintenance and oil changes on my 2012 equinox and the team is amazing! Im always greeted with a warm smile, asked questions about how my vehicle is driving and they address all of my concerns. They always do a full inspection before returning my vehicle to me, finding some serious concerns, which has saved me the danger and hassle before I leave the shop on numerous occasions. Jose is always a pleasure to work with. He has been the one who deals with me and my sometimes headaches, but has always helped me with a smile and an an overall drive to satisfy the customer and ensure the vehicle is safe and well maintained. This is the reason I keep coming back to this dealership even when I have so many more that are closer to me. Thank you Crane!! -a loyal customer

Roman

18 de dic. de 2013

PRICES WERE A LITTLE HIGHER THAN NORMAL FROM WHAT I PAY AT OTHER DEALERSHIPS FOR OIL CHANGES AND TIRE ROTATION. MY CAR WAS READY WHEN I ASKED JOSE TO HAVE IT READY FOR ME. PLACE LOOKS GREAT AFTER RENOVATION. ALL THE EMPLOYEES I DEALT WITH WERE VERY NICE TO ME DURING MY VISIT.

Beachbum

14 de dic. de 2013

I contacted the dealership three times about a vehicle they advertised, each time a salesman named Steve was going to get back to me with information. I'm still waiting! I did buy a new vehicle but NOT from Crane Chevy.

frankv3

4 de dic. de 2013

This has been my best new car buying experience. Steven, the internet salesperson, listened to me and worked quickly to arrange my deal over the phone. Angel was just fantastic when I came to the dealership, making me feel welcomed, confident, and took advantage of circumstances to find me a better car than I originally intended, without me asking and without extra cost. He even picked me up to get the car, and gave me a full tank of gas.Joe went out of his way to take care of my courtesy plates (which can be challenging).The entire team was so very friendly, genuine and professional.zed? !Crane Chevrolet has certainly earned our business and referrals from now on.

Frank V.

28 de nov. de 2013

My internet salesperson, Steven, listened to me. He had me set for a vehicle in an 8 minute phone call, with the deal i wanted. He was friendly, courteous and professional at every step. My salesperson, Angel, made me feel welcomed, was very sincere, and went out of his way to make sure i was oriented into the dealership. He made me feel like family. Joe, in finance, treated me with the utmost respect and professionalism, and handled my courtesy plate transfer seamlessly, through experience. Wait, I'm not done...then Angel calls me, and surprises me with an upgrade into the next level of the model i wanted, at no extra cost!!!!. This entire sales team went above and beyond to make this...(listen to this, I have been buying new cars since 1971)..THE BEST CAR BUYING EXPERIENCE I HAVE EVER HAD. Period. You are all to be commended. Because of this stellar customer service, My family and I are customers for life.

Walt K

6 de nov. de 2013

I showed up at the appointed time, waited no more than ten minutes, while the car was being serviced, I waited in their beautiful clean lounge, with a big screen tv, complimentary beverages. When the car was done in a timely fashion, everything was explained to me. Great experience!

DAVE K.

17 de oct. de 2013

First time going to dealer for service after purchasing new Malibu, painless!

Grasie

7 de oct. de 2013

Our sales person was John Case, and he was wonderful. Very understandable, he really knows how to take care of a customer. Thank you.

ec123

16 de sep. de 2013

Short Version: Superior customer service, excellent price. I HIGHLY recommend this dealership.Long Version: Guess I was a bit spoiled, my last 4 cars were BMW (2), Infiniti, and Lexus. You know... "the brands to be seen in if you can't afford a Bentley". Never in a million years did I even slightly consider purchasing a Chevy... until I drove a friend's 2013 Malibu. Finally, an interior from an American auto manufacturer that I actually enjoyed looking at. Seating surfaces that did not look like Walmart beach chairs, controls in all the right places. Woa! An engine and trans combo that didn't shake and hesitate when I became a bit demanding or more importantly, when I had to get out of the way of a truck. Chevy... you guys finally did it congrats! Ok so let's buy one I said and that's when I started to get a bit nervous. Non high end brands tend to be sold by pushy sales people with nasty attitudes and unquestionably questionable sales tactics. Bail might be more than the down payment I thought to myself and almost drove past Crane Chevy in Clifton, NJ. Anyway, I walked in and was kind of impressed by the fact that I wasn't swarmed by salespeople. They actually let me look at the cars without bothering me. After about 5 minutes a friendly voice greeted me and introduced himself. John Case was his name. One of the nicest people I have had the luck of meeting. I told John exactly what I was looking for, we sat down to negotiate, of course I said no to the first offer but within 10 minutes he and sales manager Jim Brown came back to the table with an offer I could not refuse. Joe Mastbeth, also did a great job with getting me approved at a great rate, explained every penny on the contract in detail and had me laughing the whole time. There was a sense of calm, honesty and clarity about the entire process. Not once did I feel pressured, not once did they try to push me into a car I did not want, not once did I even for a second feel angry or frustrated.This is how auto buying should be!!!Oh and yes, I got an EXCELLENT deal.So, not only did Crane win a customer for life but Chevy did as well thanks to the exemplary customer service at Crane.Disclaimer: Since everyone doubts everything nowadays, I do not work for Chevy or Crane. I wrote this long review because I was blown away by the entire experience. This is a super rare occurrence and I have never written a review for any dealership before.

mokihana

9 de sep. de 2013

Nick was really great at helping me figure out my lease and options. He's very patient, informative and flexible. I don't enjoy going to car dealerships as most salesmen are very pushy and try to "sell" even after you've told them that you're only looking. Nick was very pleasant during our first visit and wasn't pushy at all. We went back to him when deciding on getting a lease. I would recommend Nick to anyone considering a Chevy.

Walt K

31 de ago. de 2013

Dropped car off in the morning, two hours later, car is ready to be picked up. Perfect, couldn't ask for a better experience!

mariannek

28 de ago. de 2013

I wanted to purchase a Chevy Cruise but, I did not have the best credit as LIFE had thrown some stuff my way. Doug and the team at Crane made this happen for me and were very understanding and pleasant throughout this entire purchase. They made me feel important, I was happier then they were when the sale was made. Thank you Doug :)

kfkamenski

9 de ago. de 2013

I decided on Crane because two years ago my company truck (Silverado) was having a problem and I pulled into the Crane Chevy service and the Service Manager took my right in. I explain the issue and he went out to the truck and fixed in 5 minutes and off I went! Awesome customer service and that's why I went back. I would encourage anyone looking for a new or used Chevy, stop at Crane first.....no need to go anywhere else.

Kathy M.

1 de ago. de 2013

I have purchased several cars ( 7 to be exact ! ) from Crane throughout the years and have NEVER been dissatisfied !! I have found them to ALWAYS be pleasant and helpful.... If you aren't happy with Crane you probably won't be happy ANYWHERE !!!!!!!!

Satisfied

15 de jul. de 2013

Our experience at Crane Chevrolet was great. The staff was professional, knowledgeable, and friendly. They worked as a great team to assist us in the buying process. The business office is very relaxing, comfortable and clean. I plan to recommend them to anybody I know who is interested in purchasing. They made it easy.

JerseyCityBoy

8 de jul. de 2013

Crane was great! I decided to make a last minute appointment to get my sons 2012 Sonic serviced on Friday July 5th. I made the appointment online via Cranes website and received a confirmation shortly after. Everyone at Crane was excellent, they described what would be done to the car and how long it would take.(Jose Reboredo/Crystal Arnott) The newly restored building and waiting room is great. I have had a great experience with Crane from buying my sons first car for college (from Doug Markley) to getting it serviced. Thank you.

MurphMobile

13 de jun. de 2013

I had a great experience with Crane Chevrolet. I arrived at the dealership near closing time and was not rushed. I was very indecisive. I took several cars were for a test drive and Nick was very patient. Staff was professional, polite and very helpful. Overall, I am very happy with my car purchase and service.

paquas

5 de abr. de 2013

After a long drawn out sales process, we arrived to pick up the car only to find out that the car was lacking a critical accessory that we had specifically included in the contract. The salesman did not know his cars' options and gave us the wrong information. The sales manager then came over to us and told us that had he known what a great offer the salesman gave us he would have never approved the deal-- talk about poor customer relations!! On top of this we lost a $1000 GM coupon which expired. We went to Hawthorne Chevy and got a better deal with people who were very nice and treated us well-- from negotiations to service.

Gerrykel

24 de feb. de 2013

From the first moment we met John Cocchiere, he was respectful, knowledgeable and understood both that we were serious buyers but had a budget to work within. He, James the sales manager and Joe Masbeth the financial officer made sure the process went smoothly and the outcome was satisfactory. We purchased a a terrific vehicle. John Cocchiere, in particular was a pleasure to work with and I will recommend him to my friends and colleagues.

Cruze2Go

22 de feb. de 2013

Highly recommend Crane Chevrolet. No pressure to buy. Went into the dealership, advised I was looking to purchase an used car for my 17-year old son. They understood my concerns because they have children themselves. They recommended a Cruz - enough power and attractive for a teenager. Car in great condition. We purchased it that night. Everyone there, Sales and Finance colleagues work as a team and provide you with the best buying and financing experience. Followed up with phone calls and let us know when the license plates were in which I was surprised because they were in within a week. Check the out. You will not be disappointed.

Iwin5982

7 de feb. de 2013

Over the last 10 years I have purchased 6-7 vehicles and out of them I would say 5 are from Crane Chevy. I have never had better service anywhere and it truly is like a family dealership with no '' car salesman'' like people. Joe treats us like family and always has been right to the point with pricing and may I add THEY ARE VERY FAIR. I have never sat at a desk for 3 hours arguing or $25 a month and that is why I keep coming back to see Joe.

Ohthatsit

30 de ene. de 2013

Typical dealer, they tell u one thing and u get another. Salesman was very good, everything else is terrible. Overall I would not go back to this dealer.

colleen.hellams

26 de ene. de 2013

My experience at Crane Chevrolet was very relieving from start to finish i felt very comfortable, relaxed and confident. My salesman Doug Markley was very supportive and carefully explained everything to me. From start to finish it was the most satisfying and exciting experience purchasing my first car. I would highly recommend dealing with Crane Chevrolet!

excitedformychevy

21 de ene. de 2013

I started my search online while sitting home sick with pneumonia. I went on the Chevy site and signed up to be contacted by dealerships. After a massive slew of emails from various dealerships something told me to respond to CJ's email - maybe it was the fact that I specifically said I only wanted to be contacted only via email (every other dealership was calling my cell 3-4xs a day). I responded at 2am the next day w list of questions and concerns detailing out what I'd want not sure if I'd get as detailed of a response back. Well to my delight I got an email back first thing in the AM that was super detailed and friendly. I set up a time to come in on the weekend but was still sick and had to postpone. Ever friendly CJ said no problem and rescheduled to the following weekend. In the meantime I decided to check out Multi Chevrolet about 5min from my office and needless to say I was not impressed w the service I received and stuck w my appt at Crane. I showed up at Crane and was greeted by Jorge and he introduced me to Angel who promptly walked me through all the features in the Equinox and took me out to test drive the car. Angel didn't try to talk me into anything I didn't want. He really listened to what was important to me and worked with me on my trade-in and lease terms. I didn't plan on getting a car this soon but with this caliber of customer service I knew I was making the right decision. I can be high maintenance and I felt completely taken care of by this amazing team! Thanks guys!

Rizvin07

15 de ene. de 2013

Nick was nothing but professional throughout my whole truck buying experience. I went there on new years eve and he stayed later then he had to, to disguss everything I wanted in my truck which they did not have on the lot. He searched everyday for two weeks and finally found the exact one in Boston, he set up the swap and went on his day off to personally picked it up. He is not a typical salesman, he went above and beyond to deliver the exact truck perfectly. I will definitely recommend him to all my friends and family. Also his manger tom was extremely helpful to reach the proper number I was good with, without the typical haggle of a car dealership.

waltk

14 de ene. de 2013

I met Angel while looking at the new Chevy Spark on Cranes lot. I don't believe he knew if I was just curious, or a true buyer. We struck up a conversation, and he got the keys and pulled the car out of the line, and proceeded to give me a full and detailed explanation of the car. He literally felt more like a friend, than a salesman. My interest piqued, and I questioned him on a trade, he spoke to Jim, and they came up with a price, that was more than fair. We went for a ride, and I bought the car. These two guys are terrific, friendly, fair, everyone at the dealership had a friendly hello, or a smile. The atmosphere is bright, at the newly renovated showroom, absolutely no pressure from anyone. I can't praise the transaction enough.

donniedriver

13 de ene. de 2013

Angel approached my wife and I in a friendly and none aggressive manner. He was helpful in answering all our questions without being pushy toward making a sale. We left and went to Honda dealer who state that if we went back to the Chevy dealer the quote we were given by Angel would no longer be good. Exhausted my wife and I went home and made the deal over the telephone with Angel. The quote Angel gave us did not change! Could not be happier. Thanks Angel!!!

ortizj212

9 de dic. de 2012

I am glad I got my vehicle from Crane Chevrolet, I was in the market for a sports car and after visiting a few dealerships I gave them a call, Steve got me the specific color and trim I was looking for in a '13 Camaro Convertible.In the finance dept Joseph organized everything and worked hard with the banks, I have a good income however my credit wasn't great, Before you know it he got me approved and I was off with my brand new top of the line Camaro!Followup: Few weeks after, I made an appointment with their service dept to get a minor quirk checked, The issue was addressed on the spot in their new servicing area.Nothing but praises for this dealership!Professional and friendly service, Would definitely recommend!

grey117

10 de nov. de 2012

Straightforward, no nonsense, no games, good deals, honest and friendly.I bought a 2012 Chevy Traverse with the 72 month 0% financing.I am Very happy with the deal / package we received. :)

wb2nomadz

30 de oct. de 2012

Everyone was very nice and helpful. Nathalie did a great job with my deal and I thank her for that. She gave me the truck I always wanted with all the trimmings.

dharma

27 de oct. de 2012

Friendliest and thoughtful. Narhalie looked to meeting all my needs and even had the forethought to provide the thingsI would need for mysafety and comfort ontheroad. Thank you.

chrisf1389

15 de oct. de 2012

Nathalie was a great consultant! She was very professional and gave ne a great deal and excellent service. I would definitely buy from her again.

babybell97

6 de ago. de 2012

Nathalie and Tom were very helpful with me getting a new car. They answered all my questions that I had about the car. They were also very helpful at helping me to find the right car for me.

Shaun D

2 de ago. de 2012

I have to thank Nathalie an Tomm for the purchase of my new vehicle. My situation was nearly impossible an they got me out of my vehicle an into a brand new vehicle, even an upgrade with lots of more equipment. Both Nathalie an Tomm are the best they really busted there xxx an went above an beyond what a dealership normally does. Also Joseph made my delivery go over smoothly. I highly reccomend not only this dealership but Natalie an Tomm... Thankx again guys...

gabnlou

21 de jul. de 2012

Upon arriving at the dealer the gentlemen (Jim, especially Doug, and Joseph) were extremely professional and to the point. I don't like to waste my time or anyone elses. We got straight to the point (exchange saturn 2009 for a 2012 equinox). The men were very professional and they made my exchang/trade worth while. I was able to upgrade my car to a more equipt vehicle and the paper work and the whole process of financing a new car seamless (exactly 3 hours to test drive, draw up paper work, clean new car and gas it up, and sign paper work....) I was extremely pleased with their professionalism. I highly recommend Crane Chevrolet!

davidcool0809

14 de jul. de 2012

Nathalie and Tom were amazing! Such good salespersons. All I can say is that they are truly professional and knowledgeable All I want to say is thank you guys for a such great experience!I will highly recommend this dealership!g

patdee

24 de jun. de 2012

our sales person nathalie nguyen was great. she was very knowledgable about the malibu we were looking to purchase and the price we received was what we wanted to spend. nathalie is extremely friendly, outgoing courteous and helpful without being too hard sell. we would definately recommend her to anyone looking to buy a new car. tom healy, general mgr., was also very cordial and seemed to really appreciate our purchase. all in all a great experience. the only experience we have had with the quality of work was the prep and that was also great. we drove home in new car within 1 1/2 hours of our first visit.

anyad

12 de jun. de 2012

We shopped for a used car and the overall experience was very pleasant. Jose and Joe were both extremely helpful and professional. I would highly recommend this dealership.

Marniewings

9 de jun. de 2012

Both Nathalie and Tom were exceptional. They worked diligently to get us a brand new car. They worked above and beyond what a dealer should. I would highly reccomend them to everyone who wants to go shopping for a brand new car. They were amazing.

fallwithu

7 de jun. de 2012

Nathalie was absolutely amazing. I had a near impossible situation and she was able to get me in to a new car. I had my 11 month old son with me and Nathalie did everything possible to help keep him entertained and to help me keep me sanity. Sheree is a wonderful addition to this location.

JMars

30 de may. de 2012

On Memorial Day I went out a on search to buy my first new car. Every dealership I went to was the same old story, until I met Nathalie at Crane Chevrolet. She was amazing. She made my mom and I feel so comfortable and made the process so much less stressful. Nathalie and Tom Healy were great to me and did everything they could to get me a great price on a great car. I could not have been happier with buying new Chevy Malibu from Nathalie at Crane Chevrolet.

shelby123

25 de may. de 2012

It was truly a pleasure to do business with Crane Chevrolet. I looked at many different cars before I finally decided on a Chevrolet and I have to say that other dealers cannot compare to Crane. Both Ralph and Joe were professional, kind and knowledgeable. Thank you for a great experience!

mdacunha

16 de may. de 2012

Nick Franchini excels at being a salesperson. He was knowledgable & confident in his attitude. He made my truck leasing process as seamless as possible. His willingness to satisfy the customer is superb (excellent) in my book. I have mentioned Nick and Crane Chevrolet to all my friends & family. My daughter is a Chevy girl and was surprised to hear of the excellent service at Crane. Nick should be the poster child for all of Chevrolet dealerships.

bennybird

10 de may. de 2012

Joe is the finance person, Ralph was our saleman. They were very helpful,professional,courteous and spent as much time with my husband and I that was needed. Ralph made sure the car was ready and set up the onstar with me. He explained the features to us making sure we were comfortable in leaving the dealership, in fact told us to ride around the lot a few times. Ralph called us days later to follow up and see how we were doing. Joe was absolutely the best. So down to earth,easy to talk to,explained each piece of paper we were signing. I felt I was speaking with my best friend. In fact, we consider him a new friend. This was not our first time dealing with Joe, he handled a previous deal for us and that was why we went back to Crane. He is a man true to his word which is a novelty in today's world. I have told him this. I will recommend them and the entire staff at Crane to all my friends,family. Our thanks again Joe and Ralph for great experience.

Terry Byrnes

9 de may. de 2012

Nathalie was very informative on helping us select the model Traverse that best fit our needs. Supporting Nathalie was Tom Healy and Jim Brown to make our experince at Crane quick; friendly and a great Value! Thanks team Crane! Terence Byrnes

irish2757

1 de may. de 2012

Natalie & Tom, I want to take this time to tell you that I am very gratful that you both went above what you expect from a salesperson. You showed that you care about your customers and you both did everything that you could to get approval for the car loan. Thanks to you, we have a new car. You made us feel very comfortable when we were looking, you were not pushy. You answered all of our questions and some that we didn't even think off. We would recommend your dealership to any of our friends or relatives that are looking for a new car. We would definitly come back to you again.

Marina E. de Jonge

29 de abr. de 2012

"supportatdealerrater.comI have purchased a lot of cars, but these two people were great to work with to lease a new car.Thanks to them, I love my new car.

copwife406

24 de abr. de 2012

Amazing service....this is the second car we have gotten from this dealer.....Worked with us and got us into what we wanted and for a price we could afford.......they have made us a loyal customer.............

theresamarc

23 de abr. de 2012

This dealership is amazing. I've never experienced such amazing customer service. I would expect this level of service if I was spending 100k+ on a car, but my new Chevy was just 20k. Free interstate customer pickup and car delivery? Who does that? Crane Chevy did. They also scoured the northeast USA to find the car we wanted once we decided to upgrade from what they had on the lot. And they got it all done on the same day at an excellent price. So, please don't consider buying from any other Chevy dealer in the New York area. In fact, before we found Crane Chevrolet and our amazing sales people Nathalie and Nick, my wife and I were lured to another Chevy dealer in Queens with a classic bait-and-switch where the dealership promised that they had the vehicle that was advertised and that we were interested in. Of course when we arrived, after an hour ride on the subway, they had nothing like it and they denied having talked to us. The message here is that, if you want a Chevrolet vehicle (try the new Sonic LTZ!), save yourself some time and frustration and just go straight to Crane Chevrolet in Clifton NJ. All of the staff did a great job and we would be repeat customers if we needed additional Chevy Sonics!

mmajor

23 de abr. de 2012

Even from the initial calls to Crane to schedule my appointment, I was impressed. In speaking with Janine, she was courteous and friendly. The dealership handled my communications with them with friendliness and professionalism. My pleasant experience with the initial communications was what made my decision to go to Crane and not look elsewhere for a dealership. I made an appointment with Nathalie. She was informative, and knew her stuff. She was also sincere and sensitive to my needs, and to what I could afford. She worked with me to keep my payments within my budget and she gave me the car that I was looking for. She introduced me to the manager who thanked me personally for choosing a car from them. Before we left, she showed me the basics on the dashboard and how to use the latest features. She told me she would call me within the next few days to see how I'm doing with my new car. We all know what a timeconsuming and tiresome process it is in choosing a new car and working on the numbers. Nathalie cared about my valuable time involved. She also offered us water, coffee, or food. She was amazing. Thank you to Nathalie, and all the people at Crane who made it a very calm and delightful experience. I will return when it's time to get my next car.

norma157

16 de abr. de 2012

I want to thank Nathalie and Tom for all their help in assisting my husband finance a 2009 4x4 Silverado. We knew going in we would possibly have some difficulties in financing but Nathalie and Tom worked their magic for us and didn't give up until my husband left the dealership with a truck he was completely happy with and a price we could handle. They made us feel like family and there was nothing fake about it! We felt completely comfortable with them and we know that the next time we decide on an automobile purchase we will be going to this dealer 1st!!! We highly recommend Nathalie and Tom or anyone staffed at this dealership! THANK YOU Nathalie and Tom!!!Best wishes to you, Jose and Norma R.

Regina B

13 de abr. de 2012

As a first time new car buyer, Nick was the best sales rep I could have had. He was very knowledgeable about the car and worked with me to get the best possible deal for me. Joe was also very helpful and thorough when it came to warranties, etc.

Sharonnigota

1 de abr. de 2012

Thanks to Tom Healy , General Mgr,and Nick Franchini my Sales Rep. , I had the best vehicle leasing experience I ever had. Mr. Healy is professional , and it was clear from the start that he possessed a great store house of knowledge . Nick Franchini is accomodating , courteous and proficient . I consider both to be tremendous assets to your organization. Thank you , Crane Chevrolet for making this a great experience . S.N.

Sdi1212

29 de mar. de 2012

Found this dealership online... Great service, workers & deal on car...Nathalie Nguyen A++ Service! Definitely would recommend to family & friends!She was very helpful and always available when I had questions!

Cteodora44

25 de mar. de 2012

Nathalie and Jim are the greatest person I've ever met.they were very good sales agent.They're the most friendly and accommodating person

IcedFreon

12 de mar. de 2012

They worked with me days before they even saw me. I was nothing but a voice and a picture. When i came in i was instantly recognized and treated as if they've always know me. I was taken care of for hours and left with a better deal than i ever imagined possible.

shelliecross

3 de mar. de 2012

They worked really hard to get us a loan at an excellent rate. I love my new car. Only caution I have for them is to decrease the amount of phone calls prior to closing the deal.

Jayron42

2 de mar. de 2012

Coming crane to purchase my car was probably the best place I could of gone. The process was amazingly easy and trouble free and all for and wonderful price. The employees here are completely understanding and patient. Usually the paperwork is always the difficult part of purchasing a car but that wasn't the case here. Joseph greatly helped us to understand every part of the paperwork while making it a quick and speedy process.

Dwwtec

20 de ene. de 2012

Crane Chevrolet salesman were very helpful and but not overbearing in trying to get my and I wife to buy a used Suburban I found on their lot a couple of weekends ago. The truck had scratches down both sides, from plastic cans along side the previous owner's driveway, so they agreed to have the truck repainted before I would agree to a buying it. It also needed 4 tires and brakes which they also included with some additional haggling. I have purchased all my Chevys, over my entire life span of 60 years, which total to about 10 vehicles, at another dealership just down the highway a bit. However, when looked over the used trucks in their lot there were none that I could afford so I ended looking at Crane's used car stock. I cannot say enough about the Salesman Mike Verela who stayed with us the entire time and did everything he could to make sure both my wife and I were happy with the deal we made. Buying a used Suburban is a big deal for me since I hang on to my vehicles longer than most people. The Tahoe I traded in had over 200,000 miles on the odometer and I bought that one used over eight years ago. The tremondous success I have had over my life time driving Chevys made me go back to buy yet another one. Buy American it will always help our economy. Please consider rewarding the Sales staff at Crane for their professionalism and consideration for the customer's needs. I know that all dealers are facing tough times when the economy is so bad but I see that Crane is investing alot of money to improve the dealership with new paint and clean customer service areas. My thanks again to everyone at Crane Chevrolet in Clifton for their professionalism during this transaction. I am hopeful that this note will be read by the folks at Crane to have them know I really think they have an awesome Sales staff. Thanks for your help.Don & Anita

dannyp

27 de dic. de 2011

doug my sales guy was great. got me in my traverse at the payment i wanted. was not pushy. made the whole process quick and painless in my wallet.

gsgacademy

1 de dic. de 2011

This dealership is an excellent place to do business with. I rated it the way I did because I needed to get the price I was looking for in order to be able to afford the car I wanted which was a rare showroom condition pre-owned hot rod/muscle car. After searching hi and low for over a year, I spotted what I thought I would never find, which was a needle in a hay stack. Only having the budget I had, I was unsure if Crane Chevrolet would sell me the car at the price I needed in order to be able to purchase it. Well needless to say, Crane Chevrolet certainly came through. I am now the proud owner of one of Americas most sought after modern day muscle cars. Bottom line is....if you want a great price, great service, and very friendly staff, just go streight to Crane Chevrolet , Rt 46 East, Clifton New Jersey. Seriously nice people who will do ANYTHING they can to put you in any automobile you like. I've exp'd many dealerships and had my best experience here at Crane Chevrolet, hands down.

raymond476

27 de oct. de 2011

Have been dealing with the people of Crane Chevrolet for many years now. Always giving me a fair and honest value for my trade in. I feel safe an secure with there knowledge of the vehicles they carry. Also have a good Service Deptment.

Tim Delorm

20 de oct. de 2011

After shopping a number of area Chevrolet dealers I stopped in at Crane Chevrolet after sending a request for an online quote. Jose Bayona responded within an hour of my request being sent and invited me over. He greeted me with a big handshake, introduced me to the features of the Silverado, showed me the trucks they had on the lot. They had a wide selection in most of the model colors and trims. Back to the office he spent a good amount of time understanding what I was after and how much I was willing to pay. His manager put a very competitive deal together and said that they would honor it and there would be no funny math if I came back. True to their word the price quoted (which was the lowest quoted price that did not change on a second visit unlike other dealers). After completing the paperwork I met with Joe Maspeth to sign documents and he offered to look into a small business bonus offering that Chevrolet had. As a result I got running boards at no extra cost! Thank you Jose & Joe!

CAMARO12

15 de oct. de 2011

YO RECOMIENDO ESTE DEALER ES MUY BUENO, SABEN COMO TRATAR A UN CLIENTE Y ME PARECIO MUY BUENO QUE LA PERSONA QUE ME ATENDIO HABLABA MI IDIOMA ESPANOL, ESO ME AYUDO MUCHO A COMPRAR MI CAMARO DEL 2012 GRACIAS JOSE BAYONA Y RECOMIENDO ESTE VENDEDOR ES MUY BUENO BENDICIONES

lymestreet

15 de oct. de 2011

My neice had purchased a used car there, and also the location was very convenient for me, l was very happy with my new purchase

rcbounczek

11 de oct. de 2011

We were recommended to Crane by our mechanic. From the beginning, Mark Crosby, our sales representative was very helpful and was able to get us the car and color we wanted. We had the car within 3 days of our visit. The customer service at Crane is excellent and we highly recommend them to anyone who is looking for a new car.

jondelillo

11 de oct. de 2011

I would recommend Crane to anyone looking to lease or buy a new or used car! There sales reps are friendly and speak to you like a family memeber. Ive looked at other dealerships and I was turned off by how they treat you from the time you walk into the dealer to time you leave. I will always deal with Crane Chevy I give them "10"!!!!

goranv321

25 de sep. de 2011

My friend went to get a new car. He does not speak english very well and was tricked into putting down a $500 deposit just so they can give him a price. At first they asked for $2000 deposit. They also told him if he did not want the car they would refund the deposit. The sticker price is $40,000 but the wanted to charge him $40,700 for the car and 3.9% financing, while they were advertising 0% financing. They did not want to return the money nor did they want to drop the price. I went back with him a week later to help because he did not know what to do. They were trying to kick us out of the store and also got in my face and Jose Bayona wanted to fight. Needless to say we called the cops and had to call the credit card company to stop payment. This was the worst experience of my life. DO NOT GO TO CRANE CHEVROLET THEY ARE CROOKS>.

clsummers

18 de sep. de 2011

Lied about financing rate. Didnt understand features of the car and completely misled customer. Car was not purchased there. Manager didn't seem to care.

Nat2324

15 de sep. de 2011

Best experience!! I am so glad my father recommended me coming here..because of Jose and Joe, they made it possible for me to get exactly what I wanted and more. They made sure they stayed within my monthly payments I was asking for, an AWD vehicle, car worth the gas mileage, made sure it had a connection for my iPod :), and more! They even made sure I got my OnStar and Bluetooth service going with their help! They did the best to make sure I left happy and all smiles...Definitely happy I stopped here and left with my new 2012 AWD Chevy Equinox!!! Loving all the features of the LS and the guys are always available, even if I have the silliest questions about my new car...Best Customer and Car Sales Service out there! My mother will definitely be in there soon to purchase her new Chevy! ;) Thank you guys!!

Leonard Mintz

8 de jul. de 2011

It was 19 weeks ago that my wife and I travelled from our Massachusetts home to New Jersey to pick up our 2011 chevrolet Volt. I had dealt with Mark Crosby long distance from home and he was as helpful in person as he had been when on the phone.The car is great, we are averaging 127 MPG (and that is climbing), everyone at Crane was terriffic, and the dealership did everything that was promised and more, all with a smile!

bdonohue

29 de jun. de 2011

The employees at Crane Chevrolet can be described as HONEST and FRIENDLY. It was a no haggling experience that made buying a car pleasant. They had my car on the lot waiting to go. I got more than I had planned to at a better price. Shop around, as I did, and you'll see the difference in the buying process along with the best price. Thanks to all the guys "friends" at Crane. My next car will again be from Crane.

dmirabelli1998

27 de jun. de 2011

Had a great experience getting a car from Crane chevrolet. The staff work with me in getting the car I wanted. It was the best time I have had in buying a car. That is why I gave the rating i did for Crane Chevrolet.

sarlington

21 de jun. de 2011

I had to turn in my 2008 GMC Envoy Leased car. I went on line to find out where to return the car and also was very interested in purchasing a new Chevrolet Equinox. Less than 10 minutes after I sent the e-mail, Crane Chevrolet - Mark Crosby called me. I set up an appointment for Tuesday - went in with my GMC Envoy - Mark Crosby, the Sales Manager, The Service Manager and the Business Manager took time to explain everything about the Lease Return and then I test drove 4 or 5 Chevrolet cars, including the Equinox. Mark kept in touch with me via e-mail and telephone and this Saturday, June 18th, I not only turned in my 2008 GMC Envoy but drove off in my new Equinox. The Sales and Service Team went over everything about my new Equinox. The business manager reviewed all my options for additional warranties that was available. Mark Crosby spent an additional 2 hours showing me all the mechanical and electronic devises in the car and how to operate them.Being a 62 year old woman, I was very nervous - but The Crane Chevrolet staff of Clifton, New Jersey walked me through the process step by step. It was probably the best experience I have had with purchasing this car. I felt like I was purchasing a Mercedes Benz - that is how wonderful, helpful and knowledgeable the Staff at Crane Chevrolet was.Just to make sure, I asked my brother to come with me to get the car and I must say he was very happy. He called me Saturday night to tell me how impressed he was with the entire Staff a Crane Chevrolet - he said they were even better than the BMW dealership he purchased his car and his wife's car from - and he is very hard to satisfy.Thank you Crane Chevrolet for making this a wonderful buying experience.Sincerely,Susan J. Arlington-Cofone

sarge471

19 de jun. de 2011

I leased a 2011 Chevy Volt back in April 2011 and just hit the 2000 mile mark using only 3.2 gallons of gas! I commute 16 miles each way to work and so far Ive been averaging about 43 miles on a full electric charge. The 3.2 miles I did run on gas, averaged about 42 mile per gallon. So far the vehicle has more than surpassed my expectations. The folks at Crane Chevrolet have also surpassed my expectations in a dealership. From the initial test drive to day of delivery, they truly give you V.I.P. service from the sales personnel to the service department. Ive purchased over 20 different vehicles over the course of approximately 34 years and this one is by far the best sales experience I have ever had while purchasing a car. I had the pleasure of dealing with Mark Crosby and Lou Tripoldi during my visits and they treated me more like a friend than a customer. Mark was extremely knowledgeable in all aspects of the Volt and the best salesperson I have ever dealt with.I will definitely be returning to Crane for my next vehicle confident that I will receive the same outstanding service and treatment!

gillan

25 de mar. de 2011

My girlfriend left a large deposit on a used car.The next day said she did not want to buy the used car.Was told buy the manager she would get some of her money back when and if they sell it to someone else.This is just plain larceny.I would tell anyone who reads this to not go near this shady dealership.I hope Chevy takes action it makes it look bad.Now it is up to the courts to get the money back from these thieves. PLEASE STAY AWAY YOU WERE WARNED

srecko

4 de mar. de 2011

I contacted this dealership because I was looking for a specific vehicle. I used to buy from another dealer and was talking to them when the salesperson accidentally mentioned that Crane Chevrolet had the vehicle I was looking for. So I went on their site and found the internet managers name. He was very friendly and helpful. I explained that I had credit issues and he said stop in and let's see how we can help you. No high pressure pitch at all!When I got there he showed me the truck and several others that were similar and I picked the one I wanted. We went and worked out the price and that I was happy with and then we discussed my credit situation. The other dealer wanted to get my credit info right away to see how much they could make off of me! Mark introduced me to the Business Manager Joe and a short time later I was driving home in my new Colorado a very happy man. When I got home I had a couple of questions so I called Mark the next day. he answerd my questions and suggested I stop back in to go over some more of my questions in person so I could see exactly what he was talking about. He even got the service director Luke out to go over something he wasn't 100% sure about. I like that he went the extra step to make sure I was getting my questions answered correctly. I will recommend them to everyone!

gogol

26 de ene. de 2011

I recently purchased a 2011 Chevy Silverado Z71 and the dealership lost me after my first service appointment. Not only were they incompetent at following simple instructions, they were lead by a General Manager TOM that made sure I will not spend another dollar at his dealership, all over a $100 part that his service department made a mistake on. My truck came with a contractor package that the dealer installed only for the bed rail protectors to fall off two weeks later. I had contacted the dealership and informed them about the faulty bed rail protectors, and I was informed that it must have been the wax coating on the vehicle that caused the sticky tape not to stay on. I scheduled an appointment to have the bed rail protectors replaced and informed the service representative Dennis to contact me when they were going to work on the truck, in order for me to tell them where to notch the bed rail protectors, around the light bar that had been installed. I waited until 4pm and didnt receive a call so I drove to the dealership to find two technicians working on my bed rail protectors. One side had been cut so badly that we decided not to use and the other side we cut and placed on while I was there. I was told they would order a new one and reschedule to have it replaced. I stopped by 6(six) days later and found out they had 4 pairs of bed protectors in stock however the general manager TOM would not replace them.I do not understand, how I ask for them to contact me before they work on my truck and they fail to call me. The part was ruined and was not used on my vehicle; however the dealership would not replace it. This dealership has seen the last of my money and if you want to be taken for a ride like I did, I would seriously reconsider your dealer options.

cory2184

17 de may. de 2010

I went to this dealer to test drive a Chevy Camaro to make my mind before purchasing a new car. I also went to test drive Ford Mustang and Dodge Challenger as well, both gave me their cars and I was able to test drive. The guy in the Chevy dealer told me that Camaro is a hot car and I cannot test drive it. I could only test drive it in the parking lot, which is funny, that is a muscle car, I couldn't even put it to second gear in the lot. He told me that it is their managers rule that no test drives for Camaro were allowed. I told him that I wanted to speak with their manager, but he told me that he was not there. (I was pretty sure that he was.) I left him my phone number asking to give it his manager to call me, no one called (one month passed.)The sales person I talked with also did not know anything about the card, did not give me any information. He looked he was very tired and did not want to do anything but just sit and wait for the hours to pass.

melv613

12 de feb. de 2010

I have purchased many vehicles from Crane Chevrolet. I have found it to be very competitive and honest. I have always been treated in a professional manner. My service experience has been extraordinary. Everyone i have encountered has been extremely friendly and helpful. I would strongly recommend this dealership to everyone.

D.S.Hoyt

10 de ago. de 2009

It's always tought trying to find someone that you can trust to service your vehicle with. So many places will reccomend too much service, some places don't have qualified technicians working on your vehicle. Since your only real contact after the sale is service having a service writer that knows his stuff and is trustworthy is a must in my opinion. I'm so glad that I found Keith at Crane so my truck can get the right service at the right times. I'll always service my truck at Crane.

noBSforme

2 de mar. de 2009

STAY AWAY.. STAY FAR AWAY from this dealership. After signing a contract and leaving a 2 grand deposit on a SUV,theday we went to pick up our vehicle we were told by the SErvice Manager that the SUV was sold to someone else.. when we went to the dealership in person, the manager had mastered the art of BEEBADA BEEBAADA BOO and then tried to intimidate us as to a whole other BS excuse for the vehicle not being there. Rude, Shabby dressers, unprofessional and all around dead beats. So very happy to have an attorney already working on this one.

alalalinc

26 de may. de 2004

Albert is a great guy. Very nicely mannered and was a great overall experience. I will definately buy my next car from him.