Julie

20 de dic. de 2015

Carlos Crump is a fantastic sales person, personable, knows the product, takes the time to do best for the customer, Ernie in Finance was just the same. Both did their best TK assist in upgrading my lease. Highly recommend them!!

steve fink

16 de dic. de 2015

I am giving the people at Scott Robinson Honda (of Torrance) 5 STARS especially Sales Manger Aaron Bell. I was pleased with the price that I paid. But more importantly, Aaron Bell made sure that I drove off as a very satisfied customer. I purchased a new Honda CRV. A mistake was made regarding the interior color; I had wanted a beige interior vehicle, but was handed the keys to a vehicle with a black interior. Aaron put out the extra effort to get me the vehicle I really wanted. Thank you Aaron. Thank you salesman Harold. Thank you Richard in finance. I would definitely recommend Scott Robinson Honda to my friends.

Atef

28 de nov. de 2015

been there on both locations a few times with my old Civic 2002 for maintenance and repair, and every time i go there i feel welcome and really as if they know me long ago last week i was met with Sean who took the time to inspect my car and the needed repair as well as explaining the problem. i decided to go for a new car, i met Troy who took the time to show me around at first i wanted a pre-owned then i decided to go for the new Civic Ex. he was very helpful and he made his best to help me get the best possible offer the can't be resisted as well as the monthly payment the suites my budget. Thank you Honda Scott Robinson for your constant sincere effort to help your customers and make them happy loyal customers forever.

Cindy

20 de nov. de 2015

Friendly no pressure the staff is wonderful Facility is clean love the coffee I definitely recommend my friend and family members to this dealer

Legolass

19 de nov. de 2015

I was ready to buy a 2015 CRV EX FWD. I did my research at numerous review sites, Edmunds, and TrueCar. After a truly horrible experience at another dealership, I decided to try Scott Robinson. I contacted the Internet sales department and receive a good quote. The color I wanted was not in stock, but one was on the way. The salesman agreed to hold it for me, and to not allow any dealer AddOns to be installed. When the car arrived, I went in to purchase it. The salesman went off the get the paperwork and as I was about to sign, I see an additional $800 in the price for the dreaded ProPack. This package consists of a set of wheel locks (MSRP about $50), cargo tray (MSRP about $150) and mud guards (MSRP about $100). When I objected, saying that had promised not to install any AddOns, the salesman said (1) they put the package on every car that came on their lot and (2) the dealership would lose money at the quoted price. I felt they were reneging on a promise and that the price they wanted for the ProPack far exceeded MSRP. After some negotiations, we agreed on a price that was more than I initially expected, but one I could live with. After purchase, I discovered a flaw in a window seal and flaws in the paint finish. The service and body departments, once shown the issues, did a good job in fixing them. They were kind enough to provide me with a loaner car for the few days they needed to service the CRV.

Jennifer

18 de nov. de 2015

Employee were very helpful and friendly. I love Honda Cars, they are the best. First Time Buyer and it was great.

Henry

18 de nov. de 2015

Friendly,helpful service and assistant provided by Patrick Datuin and Ysmael Dizon. Excellent experience with your dealearship. From the phone call to closing of my purchase transaction.

Felicia

17 de nov. de 2015

What like honda is when they say given me second chance also my sale man come over I will put you in a brand new car he kept to is promise for that I shop over and over with honda including my family.

Berenice

16 de nov. de 2015

What I loved was that everyone in their was nice and had a lot of patience. We were their till late and they didn't hurry up or made us feel pressured. Jim Capella was my sales man and he made me feel very comfortable and answered all my questions and explained everything in detail.

Anna

16 de nov. de 2015

I would recommend this dealership 100%. For us first time buyer with no credit history, its awesome that their manager did everything for us to be approved. We went home with a 2015 honda civic Lx. Really amazing, everything in this dealership is great. Special thanks to Patrick, Ysmael, and Richard - All of you guys made our dreams come true. Looking forward for another vehicle next year in your Scott Robinson Torrance dealership only. More power and God bless you all.

Betty

14 de nov. de 2015

I had a wonderful experience at the Dealership they have a great sales staff very helpful especially Troy Lapeyrollerie he goes out of his way to make you feel very important and very well takin care of

Anna

14 de nov. de 2015

The service we received last night is wonderful and excellent. Dreams come true for us with your help, Ysmael, Patrick and Richard. You are all awesome guys. Looking forward to get another vehicle after 1 year in your branch. Kudos to all of you!

Cali-nole

14 de nov. de 2015

Great dealership with exceptional salesmen like Troy Lapeyrollerie goes above and beyond for the customer..

Linda

14 de nov. de 2015

Professional, courteous staff. Troy L and Tony S went out of their way to assist me. Troy took the time to review all aspects of the Civic - really appreciated his time.

Linda

12 de nov. de 2015

They agreed on a reasonable price on the phone and never gave us a hassle about sticking to the price once we were in the door. Scott Lipschitz was especially nice to us.

Kristina

4 de nov. de 2015

Freddy was very helpful getting me into a new car at a good price. I'm loving the crv and all the new features.

Aleksandar B.

3 de nov. de 2015

I want to take the time to write about my wonderful experience at the Scott Robinson Honda Dealership in Torrance this past weekend. I was rewarded with a pleasant and amicable young man by the name of Sebastian who took excellent care of my family and myself in the Purchase of a brand new Honda Odyssey van 2015 Elite Model. He was profession, direct and had no desire for tricks or games to throw at me regarding the final overall price. He kept his promise, told me exactly what I would have to pay, which was the lowest price he can give. The financing took only two hours, smooth and simple. Sebastian was very kind, courteous and efficient. I would recommend the world to him and I couldnt show more gratitude and appreciation since he deserves more than words can express. Satisfied custom, A. B.

ROSE

3 de nov. de 2015

i had the best saleman . His name is troy. He works at torrance dealership. He was all that i was looking in a sales person. PREFECT..

Rosemarie

2 de nov. de 2015

QUITE AND SIMPLY. VERY FRIENDLY, NOT RUSHING , AND TROY AND TAMIN WAS GREAT PEOPLE ..THE PLACE WAS AWSOME VERY CLEAN ..

Richard

2 de nov. de 2015

Pleased to tell you that everything in our association with you was perfect. We were treated to a memorable buying experience. We were impressed with all your personnel that assisted with our car purchase. Thank You.

Cecilia

30 de oct. de 2015

Sebastian was great , he lisent to put needs and got us exactly what we wanted . Will recommend to family and friends

Paz

30 de oct. de 2015

The internet transaction done by my nephew in San Francisco was very helpful and convenient. Patrick Datuim was pleasant and helpful.

Margarit

27 de oct. de 2015

I loved how friendly and thorough the service was. Freddy and Tony were so great and made the car buying experience hassle free.

Cheryl

25 de oct. de 2015

The entire experience rates at top of the line, top scale. Beginning with my online and telephone interface with Uche Azubuike to the day I arrived in the showroom and met with the Scott Robinson team, Darren White, Tony Sassadyan and Aaron Bell. They all treated me & my mom exceptionally and made our visit completely worthwhile. I was referred to Scott Robinson Honda by a coworker and am so grateful I took his advice. Thank you all!

Lakisha

19 de oct. de 2015

These are truly honest people which is rare. The salesman Daniel, took his time and answered my all of my questions.

Keyshanette

17 de oct. de 2015

I liked my salesman Kevin the best. He made my buying experience easy and hassle free. He answered all my questions and was very knowledgable about the Honda brand.

Margaret

10 de oct. de 2015

Darren White was super helpful and great to work with. He made the car buying process very easy. He even put up with me changing the car color multiple times!

Alicia

4 de oct. de 2015

The salesperson was great! He was knowledgeable and realistic about my situation and helped me to get into a great new vehicle.

disapointed customer

4 de oct. de 2015

mr stuart lipschitz my salesman he very rude and i had really bad exprience as a customer .very unprofesional manner.all i can say is his attitude amaze me its 21st century wakeup and be nice to other people

Jocelyn

25 de sep. de 2015

Sonny and Tony were very informative and helpful. Sonny laid out all the information for us to make our own decisions and we did not feel like we were being pushed into anything. The information was upfront and both Sonny and Tony were very kind.

Ashley

24 de sep. de 2015

Great Customer Service! Everyone was friendly and I enjoyed my experience. Kevin which was my sales person helped me a lot and made my experience with buying a new car so smooth and easy. Thank You!!!

darna123

23 de sep. de 2015

Im here at Honda to have my punctured tire replaced or repaired. These two serviceman Frank and Fadhi just turned me off and told me that my tires are not covered even when I have Honda care Sentinel! How can they do that without even checking it out in the system for me or calling Sentinel? I was furious and I called Sentinel myself (instead of them calling for me) and have them talk to Fadhi! Now they are dealing with my tire! The thing is, I pay my monthly due on time, I got my CRV here and bought protection that they sell us for the car and I always come for service for many years and these two guys just spoil it for me. They should not keep these people!

Eduardo

18 de sep. de 2015

Daren was very knowledgable and was able to answer all my questions. He was also attentive on making me feel comfortable throughout my time at the dealership

Alyssa

17 de sep. de 2015

From the salespeople to the man who helped me with the paperwork, everyone was very attentive and helpful. They didn't try to sell me what I couldn't afford and helped me in the right direction that was the best fit for me. It was an easy and painless process.

DIANE

16 de sep. de 2015

OUR SALES PERSON TROY LAPEYROLLERIE IS VERY KNOWLEDGABLE, PATIENT AND DID NOT PRESSURE US TO BUY A CAR, UNLIKE OTHER SALES PEOPLE. THE CAR BUYING PROCESS IS ALWAYS A LONG PROCESS, SO BE PATIENT.

Eric

16 de sep. de 2015

There is nothing negative I can say about my experience. Quite honestly the best way to buy a car. Quick, Friendly & Hassle free.

Norvy

15 de sep. de 2015

I felt I received good customer service by the sales reps and a good deal on my purchase. The customer service from the reception area could be improved.

Maxine

15 de sep. de 2015

It was a positive experience and our sales representative, Mike Martello, was very helpful and treated us like family. We will be sure to look for him our visit to Scott Robinson.

Theresa

14 de sep. de 2015

Salesman was very nice not pushy. Let us take our time,Finance mgr was very good. He was very thorough. Very pleased.

ANK2

11 de sep. de 2015

Bunch of xxxxx and unprofessional car salesmen, once you start discussing with them the rates and they realize that you've done your homework and actually know what are you talking about they will show their other REAL face.The first salesman (Jim Cappella) didn't even show up, calming that he was busy with another customer even though we had an appointment with him, then we ended up with another sales guy called "David" who was having hard time inputting our details into the system, after waiting for over 50 mins, he came back with a higher rate and was really rude, he didn't even try to convince us, I'm really disappointed with the way they treat their best and loyal customers who purchased 2 cars from this dealership. Never again!

Sarah

5 de sep. de 2015

Whole process took all day (mainly due to my father in law negotiating prices) but well worth it in the end. I am so happy with my new Honda CR-V ex L. Kevin was outstanding. He was patient, fun, friendly without being fake and got us a great deal.

Robert Betterton

3 de sep. de 2015

Normally buying a car is the last thing I ever want to do, right up there with visiting the dentist. Anyway, I walked into Scott Robinson after being truly frustrated at two others dealers. I was greeted by Troy Lapeyrollerie the moment I walked in as he happened to be walking past the main entrance. I told him what I was looking for and he began to show me around the lot. They had two vehicles that I was interested in and I wasn't sure if I wanted to spend that much but we started the process to see if this was feasible for me. I sell and negotiate tech deals for a living so I was prepared to put on my tough guy hat, but to my surprise the entire process was all about what I wanted but I still never let my guard down. Troy escorted me around and introduced me to the Finance guy and again I was ready to enter into a tough negotiation but again it was a very pleasant conversation and I was amazed. These guys really wanted to help me get the best deal possible, from the price to the financing and they even called the bank to negotiate a lower APR than the system spit out, all in order to save me even more money. To top it off I got an amazing bumper to bumper warranty and all of that was lower than the price I had in my head when I walked into the place. I've never had an experience like that buying a car. Troy was great and I wish I remembered the name of the Finance guy but he was awesome too. He explained the entire process and made sure I understood each and every detail. He understood the business and used all of his resources in order to make sure I was happy. By the way I wasn't happy at all going in because I was buying my wife a minivan so there was zero excitement on my end, at first. I'm a gear head, I have 3 motorcycles and a high performance car all of which I like to wrench on myself. I like performance and have customized a bunch of cars, trucks, bikes and SUV's over the years. So you can imaging how I felt buying a freakin' minivan. That being said, if your gonna get a minivan the Odyssey is the minivan to get, it rides like a luxury car and has the power of a sports sedan, it looks pretty good and handles even better. This is a vehicle that can easily fly past you on the highway. So even though I will only drive it once a month I have to admit, I don't think I will hate it. In closing I'd like to say I had as good of an experience as you can have buying a car thanks to the staff, Troy is the kind of guy that I could become personal friends with, The Finance guy really knew his stuff and I honestly felt like he was working for ME. Troy actually came in to meet me on his day off in order to facilitate my buying experience, and it was truly an experience. When I need another car I will come here first. I'd write more if I had the time but I gotta go. Thanks to the team at Scott Robinson, you have a happy customer.

Diane

3 de sep. de 2015

Friendly people and the transaction went quickly which was nice. Best experience I've ever had buying a car!! Honda owner for life.

Roberto

3 de sep. de 2015

We like the friendly staff, nice show room, peaceful and quite, great deals and warrantys most of all. Fast approved credit application lighting fast and got approved liked the 1.9%. Awesome!!!!!

Robert

2 de sep. de 2015

Second time purchasing a vehicle at Scott Robinson. Kevin was very patient as he was the first time. Showroom is modern, clean and welcoming. Everything from start to finish was very professional. Came through via Costco program so got a great price without any haggling.

Chie

1 de sep. de 2015

All employees were courteous and friendly. They seem to be happy to be working there. The showroom was nicely designed with nice display of vehicles.

Rosemond

1 de sep. de 2015

Hondas are a great product....your facilities from the showroom to service are modern, clean and well organized. Sales help (and thank you to Darren White) are professional and genuinely friendly. This is our 6th Honda we have purchased from Scott Robinson and we are totally loyal to the product and your dealership.

Jimmy

27 de ago. de 2015

It was a smooth process from obtaining initial quote to taking delivery. Patrick Datuin was great. He did everything so that we were in and out as quickly as possible because we had our three kids (ages 6 and under) with us. We really appreciated that. Enjoyed the experience of purchasing our 2015 accord hybrid. No tricks no gimmicks.

Brian

26 de ago. de 2015

The employees there were very professional yet down to earth. Making my purchase easy, fast, and very enjoyable. I highly recommend them.

Andrew

26 de ago. de 2015

This is a sunny, open and modern facility with hundreds of cars passing through the lot, but it feels serene and modern.It was a very low-key sales experience. I appreciated how helpful, friendly and patient they were with us.Kevin Manzmanian was great.

Vivian

24 de ago. de 2015

I was referred by Jeff Robinson to deal with "Stewart" who worked very hard, was very professional, and very pleasant to deal with. I had a great experience with everyone at "Scott Robinson Honda"! I am enjoying my new Honda Civic and just love driving it, It is a great vehicle.Thank You to everyone,Vivian E. Suzuki

David

24 de ago. de 2015

I liked our salesperson Blake Donaldson. He was great and took great care of us. Your showroom is the best I have ever seen too.

Steve

22 de ago. de 2015

Our buying experience was easy. The salesman was very knowledgeable about the car, and patient with us as we were learning its features. Everyone at this dealership has a "yes" mentality. This made our car buying easy and less stressful. We came away feeling that the staff and owner are very sincere in ensuring the customer is pleased with their experience.

Yin-Hsiu

22 de ago. de 2015

I am happy with the new car and appreciate the sales person and manager worked hard to get the color of the car that I like. I wish there is room to negotiate on the new car.

Joe

22 de ago. de 2015

Salesman very friendly and courteous. Our requests were met and we were accommodated accordingly. I felt as if we left as friends.

Douglas

22 de ago. de 2015

They had the car and color I wanted. Great car and quality. Staff was courteous and responsive. The online site was useful for knowing want we wanted before going to the dealer.

Yuichi

22 de ago. de 2015

All staff were very kindly attending for me. It was the first time for me to purchase a car in U.S. So you all were very helpful for my family. I'm basically a great fan of Honda. So I hope your long relationship between us.

Merlinda

22 de ago. de 2015

We were given a very good service from Sales Representative to Finnance Officer. He was so respectful and explain everything clearly.

Charlene

22 de ago. de 2015

I liked the professionalism of your staff. They were indeed, "helpful Honda people." The sales location is beautiful, comfortable, clean, pleasant, and the staff was friendly, thoughtful and great ambassadors for your service.

Heidi

15 de ago. de 2015

I was allowed to test drive different cars. I wasn't sure which one I liked the best. The sales team made sure we were given water, tea and cookies since we were there for 4 hours!

Samantha

15 de ago. de 2015

I've been to Scott Robinson before. I am grateful that they helped me to get the car I wanted at a price that I could afford. This is the second car that I have purchased with sales associate, Carlos Crump. He was very helpful.

Richard

15 de ago. de 2015

Got the deal done over emails and never had to haggle over the price once I got to the dealer. Salesman Brett was friendly and excellent.

Venkatesh

14 de ago. de 2015

process is well mannered from starting until the time i got my car out there. everything went well.i am happy

Jason

13 de ago. de 2015

Speed of service. I already knew which vehicle I wanted and what options. Patrick Datuin had the vehicle ready and I was out of the dealership in an hour. I did not feel pressured for any additional services or options.

Jennie

13 de ago. de 2015

Great experiences from start to finish from Aaron, Kenneth and Richard. I will refer people to Scott Robinson Honda just because of the excellent customer service I received there. All three gentlemen did an awesome job on making this major purchase so easy and stress free.

Paul

13 de ago. de 2015

best experience at buying a car in 40 yrs of buying cars!!!Vic and his staff are phenom!!!...no games just took care of us...this is our 2nd Honda from Vic...and a 3rd on the way.

Joseph

8 de ago. de 2015

Just super friendly all around. Carlos was terrific and everyone else involved was great. I actually enjoyed buying a car :-)

Jade

8 de ago. de 2015

The ease in which it was conducted, Oh my goodness what else should i do to make 20 words come out..

Shelbyc72

5 de ago. de 2015

I've been dealing with Scott Robinson for years. They're nice people and I've just gotten my third new car from them. A couple of class acts in particular: Ken Bonner in sales, and Richard Bruce in Finance.

Anthony

4 de ago. de 2015

very friendly. and they took there time.and they made sure i got what i wanted.very clean place.and lots of cars

Karen

3 de ago. de 2015

The sales persons were very professional and helpful! The facility was neat and clean. The paperwork went the fastest! The sales people were friendly!

Lakmhy

31 de jul. de 2015

Blake, thank you so much for my beautiful honda accord! I LOVE IT!! Buying a vehicle has never been this effortless!And...Financing was a snap!Five-Stars!!!

Crystal

29 de jul. de 2015

Patrick made our purchase fast and painless. Everyone was very friendly and understood our needs. They answered of all our questions and let us take our time when we needed it.

Howard

25 de jul. de 2015

I liked working with Kevin Mazmanian. His phone calls and email were short and to the point on keeping me informed on his search for a silver Honda Pilot. He found exactly what I wanted.

Mark

25 de jul. de 2015

Danny Cancoy was really helpful. There was a cool coffee machine and their used car selection was great. Really clean facility with lots of smiling faces

Wendy

22 de jul. de 2015

The staff was knowledgeable, respectful, kind and professional. I felt that I was treated respectfully and not pressured too much.

Jessica

18 de jul. de 2015

The whole process was pretty fast, and I love my new car. Wish they had more inventory on the lot but I know the car I bought had just been released so no one had a lot of inventory.

Elizabeth

18 de jul. de 2015

Kevin was very helpful and was a great salesman. Our family has been buying cars at Scott Robinson for many years. We were also thrilled to see that Chris is back!!

Carmen

16 de jul. de 2015

The entire process was made easy by the service we received from Stuart, Charles, and Ernie. Truly very diligent to ease the burden of the purchase. Beyond satisfied.

Heinz

16 de jul. de 2015

The customer service is outstanding. I walked in on a Thursday afternoon looking for a specific vehicle that I saw online (used 2013 Hyundai Genesis Coupe). Paul Holmes was my sales representative. Right from start he was helpful and not pushy with the sale of the vehicle. He made the transaction smooth and made the experience feel like if I was dealing with a friend or someone who I knew. He was personal and down to earth. He made sure that I was taken care of and helped me with the purchase. Even when we ran into bumps on the road during the purchase, he made sure that he was able to work it out with the management team. Excellent service by Paul Holmes!!!! Thank you to him and Scott Robinson Honda!

Stephanie

16 de jul. de 2015

At felt at ease purchasing a car from Scott Robinson. This was important to me because I haven't purchased a car in 13 years.

Paula

14 de jul. de 2015

Professional and positive attitude from everyone we met. No one was too aggressive or pushy but very nice and professional and answered all our questions very satisfactorily. Daniel Caingcoy was fantastic in helping us choose our car and making the sale. We also appreciated Tony Sassadyan who made the financing process very quick and easy. Both Daniel and Tony answered our email and phone call questions immediately and promptly as well. Thank you to both of them! We also enjoyed the chocolate chip cookies provided at the wait center. :)

Janet

14 de jul. de 2015

People were friendly, Sales and finance were professional and knowledgeable. They all provided a comfortable and inviting environment. All these factors made this enjoyable experience.

Norihito

10 de jul. de 2015

Blake was excellent sales person, not pushy, informative and great calm demeanor I really appreciate his excellent service! I recommend him to all my friends and family

Lucille

9 de jul. de 2015

This was our fifth Honda and our third one bought from Scott Robinson. Everyone was extremely kind, courteous and helpful.

Carrie

9 de jul. de 2015

Brett Wright was so easy to talk to and helped me through the entire experience. I would definitely go to him again about buying a car!

Jessica

9 de jul. de 2015

Mr. Castro made it quick easy and painless. I will definitely buy from him next time. Best car buying experience I have ever had.

Milton

9 de jul. de 2015

All personnel were extremely knowledgeable, helpful and courteous, especially my salesman, Blake Donaldson and the sales management team led by Aaron Bell. It was a pleasure visiting the dealership.

Catherine

6 de jul. de 2015

Kevin, my sales guy, was easy going, didn't pressure me and make me anxious and gave me good advice--much more pleasant experience than my previous car buying experience when I almost got an ulcer during the process. And you had the stick shift car I wanted right on the lot.

Diana

2 de jul. de 2015

Both sales and finance department were great! Herbert Castro was friendly, very patient and answered all of our questions! He was attentive to our needs and was very helpful. Tony Sassadyan was so patient with us and did an excellent job in explaining all the paperwork.

Jessica

30 de jun. de 2015

As soon as I walked in I got helped right away.They were able to help me out.Will reccomend to anyone

Jeff

19 de jun. de 2015

Great service, awesome dealership, staff knows their vehicles and really take the time to work with their customers! I went on 4 test drives and never an issue with their sales team. They worked hard to earn the business and run a first class operation. I recommend them to anyone looking to bypass typical dealership games and want someone who cares about their customers.

Michael

18 de jun. de 2015

Great deal as well as customer service. I greatly appreciate all of there expertise in assisting me acquire my new Honda

Mary

17 de jun. de 2015

My Sales Rep, Darren White was very cordial, informative & worked with my limitations. The finace gentleman, Tamer was very nice & helpful as well. I felt like they were truly family.

Naomi

8 de jun. de 2015

Darrin and Carlos were both very helpful. The experience was very pleasant. It went smooth. At the end i am a very satisfied happy new Honda driver! Thank you Scott Robinson!

Willard

4 de jun. de 2015

no hassel , i received the deal i asked for, all good. after visiting several dealerships scott robinson honda made the best deal.

Diana

3 de jun. de 2015

The efficiency of the staff made this whole experience seamless from one lease to another. Brock Godwin, sales agent went above and beyond to put me at ease with his knowledge, friendliness and overall dedication to my new purchase/lease. Brock exceeded my expectations. I would recommend Scott Robinson Honda to anyone who is looking for exceptional service!

Guadalupe

3 de jun. de 2015

From my experience, I like the way each sales person and employee are attentive with their customers, as they try as much everything possible to fit our needs.

Ignacio Vaca

1 de jun. de 2015

My Wife and I just purchased our Brand New Accord LX This Memorial day Weekend 05-23-15. I started communicating with Brett Wright via email and by tel. I told Brett the prize that Carson Honda was offering me and he said no problem I will match the prize. We arrived at 10:00 in the morning and he was already waiting for us. We took a Demo car on a test drive came back and decided on a color. As we are sitting in his desk he said wait here I will bring your car and park it in front of the office so you can check it out and a few minutes later he brings the car that was still in the wrapper, meaning with some plastic covering inside an out i wanted to cry of excitement because this was exactly how we wanted it. Brett was Amazing in every way. He made everything so easy, Hi attitude was very nice and pleasant. In conclusion see below Brett took care of us He priced matched the price from Carson Honda He got me a car that was still in the wrapper He got me a car with only 9 miles He got me the best deal ever. My accord has lifetime power train warranty The car had burly been PDI on 05-20-15 Thank you Brett for blessing our life.

Salma

1 de jun. de 2015

Friendly staff and excellent Customer service. Very helpful with answering all questions asked. And dedicated to finding the best deal necessary.

Shawn

30 de may. de 2015

The entire process was very comfortable and easy, which is a big credit to Sebastian, our salesperson. Most important, we felt comfortable with the deal we agreed to. At no point did we ever feel pressured or stressed out about the process.

Noreen

30 de may. de 2015

When I turned in my lease, I knew immediately that I wanted to lease another vehicle from Honda not just because they are reliable, but because of the exceptional level of service that I receive each time that I come into contact with a Honda employee. The Honda staff make you feel like you are part of their family, and not just another customer on the sales floor. Herbert Castro helped me lease my first vehicle 3 years ago and he also helped me lease my new vehicle. Castro is extremely helpful, patient and a wonderful representative of the Honda brand. Once again, I was very happy with my experience at Scott Robinson Honda. Keep up the good work! I recommend your dealership to everyone I know.

Nicole

28 de may. de 2015

This was the best shopping experience I've ever had. Nathan Ward exceeded my expectations when it came to price and customer service. Everything was prepared for my visit so I was in and out of the dealership in an hour. I love my new car!

R Pelaez

26 de may. de 2015

Bought my wife a car here on Memorial weekend. The customer service was outstanding at Scott Robinson Honda. Troy Lapeyrollerie got my wife and I a great deal on a SUV he also helped us get a good price on our trade-in. If your looking for a new or used car I recommend going to see Troy L. at Scott Robinson in Torrance.

Luis

21 de may. de 2015

These guys are friendly! And really take care of u I felt really good and happy they went over board with me to get me approved ! Just great the best dealer in Torrance ! 100% awesome !!!

Danilo

20 de may. de 2015

The salesman had excellent product knowledge. He was very friendly and answered all my questions. I will recommend Danny to all my friends and family. I love the free Lattes and cookies.

Sylvia

20 de may. de 2015

You provided a pleasant environment in which to decide a serious purchase. Brett Wright was the perfect guide to help me make my decision. Quick to contact me when the car I was interested in was available, informative, extremely courteous, engaging and a pleasure to meet. He is the top class model sales associate. I can't wait to have him assist me in my next purchase.

Michael

13 de may. de 2015

The process was relatively quick compared to most dealerships I have been to. Also, the pricing and negotiation of the car price was unique and more upfront rather then going back and forth between buyer and seller. Also, I like the fact that this dealership does not use a "four square" approach.

Shaul

4 de may. de 2015

Patrick Datuin Internet Sales Manager made our purchase amazingly easy, He was very patient with us and made sure we got the best deal. He Explained all different option which made it easy for us to decide with the purchase. I will definitely contact Patrick again for any future purchases.

Allalyn

2 de may. de 2015

Stuart Lipschitz was VERY HELPFUL!!!! Made my first time buying a car such an enjoyable experience. He listened to everything that i wanted and did his 100% to accomodate my picky self. He explained everything so well and made me and my fiance very comfortable. I could not have asked a better representative! He is such a character and very patient with us. We definitely made him run up and down but he did not complain a bit! I would like to tell your company that stuart is a remarkable representation. Looking forward to doing more business with him! Thank you stuart!

Ed S

29 de abr. de 2015

Troy LaPeyrollerie was my salesperson and he did an outstanding job. He is friendly, knowledgeable, fast and made the process of leasing my 2015 Civic a very pleasant experience. I would definitely recommend going to see Troy at Scott Robinson Honda for your next car.

Vignes Achary

28 de abr. de 2015

I bought my previous 2005 Honda Odyssey EX through Scott Robinson Honda in 2009 and last night (4/27/2015) I bought my 2012 Honda Odyssey EX-L through Scott Robinson Honda. During both purchases, I was provided with the an outstanding customer service. My Internet sales manager Mike was outstanding. He explained all the details about the vehicle and I liked his honesty. In addition, finance manager Tony was also very helpful. Overall I enjoyed both purchases through Scott Robinson Honda.

Jeana

21 de abr. de 2015

The sales people are very accommodating, extending help to the customers to the fullest. Also reaching out and still offering their service even after they closed a deal. Patrick Datuin and Tamer Monsour had a very good teamwork, they professionally worked together hand in hand that made their service to clients more efficient.

Selina

19 de abr. de 2015

Everyone was great i had a wonderful experience. I knew what i wanted and how much i was willing to pay and they made it happen.

Susan

18 de abr. de 2015

Both Kevin and Ernie provided excellent service and answered all of our questions pertains to our new vehicle. My husband and I have purchased several vehicles from Scott Robinson and constantly recommend your dealership to families and friends.

Natty Hernandez

14 de abr. de 2015

So I was checking out cars this Sunday and was greeted and welcomed by Troy. He was nothing but helpful to me. He let me try out my future car and I mentioned to him that I had about one year left on my accord lease and that I was looking to purchase a new smaller gas efficient civic. He let me test drive my car. I loved it, but it was late and the person who checks the trade-ins wasn't there. So he kindly made an appt. for me during the week. I showed up today for my appt. and turns out Troy was not available, so they let me deal with his "partner" instead. I told him my situation and he was willing to help me. After hours of sitting and negotiating with his "partner,"we agreed on a trade in amount and a monthly payment for the purchase. I had agreed and signed his paper stating the amounts we agreed on. I was excited and ready to hop into new car, then his manager says "no!" then I asked "why not?" they manager says rudely" he can't say yes until I say yes!" (which is understandible because business is business) but he didn't have to be so rude. and the other guy should not have had me sign his little paper agreeing to amounts if it wasn't really final. He had also just given me a final look at what would have been my car. And to top it off after everything, the manager wants to test out my car again. After he just told me "no!" They are very unprofessional and they were even laughing when I told them "then why are you wasting my time if you said yes already." I just stormed out of there disgusted with their unprofessional ism I hate leaving a horrible review after Troy was very pleasant to deal with. I have been a honda customer since 2007 and have never had an issue with anybody until I came here. Their management is very unprofessional and not very helpful.

Stephanie

14 de abr. de 2015

I did not feel pressured to buy, I felt respected & the sales representative was very friendly, patient and knowledgeable.

Alida

3 de abr. de 2015

Michael Martello is very helpful and I was pleased with the overall experience of trading up my Civic lease to an Accord lease. I'm totally jazzed with my new car and a lease suits me just fine right now!! Thank you.

Michael

30 de mar. de 2015

Blake was a true professional (LOVED OUR SALES GUY!!!).. knowledgeable, friendly, REAL. He genuinely cares about people and seems to really enjoy selling Honda automobiles. Mike (Sales Manager) .. extremely personable .. a great communicator - very professional - Made us feel like he really cared about us (as people and not just another customer to push through) - just a joy to do business with!!

andrea.C

28 de mar. de 2015

went in looking for a use car got to speak with Troy he was great with helping me ralize that a new one was just a better fit did not seem pushy at all the. The test drive was fun he let me bump some tunes while we crusied around and made it feel like how i would be driving if i was with friends or alone which made me fall in love with the car. Overall the service was great Troy made me feel at home and didnt seem pushy or eager to sell her just help me and did all her could to get me into that new honda civic im so happy with my car couldnt have asked for more

Angela

28 de mar. de 2015

First of all, I was happy with how Sean assisted me on the internet about my car needs. I was also happy with Paul on how he took the time to tell me about the Honda Sport. He was very knowledgeable about the car and how it operated. The surroundings was very family oriented. Thank you so much to everyone who made this experience an A plus. Very good customer service.

Ivonne

25 de mar. de 2015

The entire experience was great! Paul took the time to show me other models and colors. Appreciate his assistance in finding the right vehicle for me.

Martha

23 de mar. de 2015

First of all the new building. It is beautiful. When I arrived with my mom Derrick White was already waiting for me. Very good service.

Michael

21 de mar. de 2015

Stuart Lipschitz was very helpful and friendly. he answered every question i had. i will definitely refer anyone i know that is looking for a new vehicle to him.

Linda

19 de mar. de 2015

I enjoyed that the sales person Brock Godwin was very informative, extremely helpful and treated me with respect. I had been to other Honda dealers in the past week and some didn't take me seriously or tried to get me to buy a vehicle I did not want to purchase. Mike was extremely helpful as well and very patient in answering all my concerns and questions. I was able to make my dreams come true of becoming a Honda owner by the extremely helpful staff at Scott Robinson Honda.

Jennifer

18 de mar. de 2015

Extremely personable, without being pushy...very hard to do, but they were great. A very quiet and not in your face confidence and genuine happiness. Felt no pressure and it always seemed things were moving along, no matter what we were waiting on. Joe was amazing and so was Mike and Mr. Mansour!

Annette

18 de mar. de 2015

Darren White is an exceptional salesman. We were very slow to make a choice and it took him four or five visits with us until we drove off with our Odyssey. In all of it, Darren stayed all smiles and just helped us by showing us the van, giving us payment estimates, and on the day we bought it, he showed us the complete catalog of accessories for the Odyssey.

Cynthia

16 de mar. de 2015

I felt comfortable and got the deal I asked for. Being a female, these situations are kind of scary because I feel I would typically get taken advantage of. I left feeling confident I received the best deal and was treated with respect

Betty

15 de mar. de 2015

Mr. Douglas Dennis was very professional and explained everything to us. The staff was very friendly. We appreciate the excellent service that we received.

VillaHugo

14 de mar. de 2015

Stuart, was a very helpful sales person was able to work with me on my monthly. This is my 3rd car at this location and are always trained with knowledge. If you're looking into buying a new Honda please ask for Stuart he truly was amazing and made manic happen. I'm very satisfied with my 2015 Accord Sport on 20' Momo rims.

Eleanor

11 de mar. de 2015

Excellent salesman who gave me lots of information about the car which helped me decide to switch from Suburu to a Honda.

Gary

8 de mar. de 2015

blake was great no pressure great personreally enjoyed dealing with scott robinsonwould recomend this dealershippaid cash for truck good deal

Brittani

4 de mar. de 2015

The main thing I liked about my experience was that the employees were nice and professional, and they made sure I was satisfied with my vehicle.

Tanya

25 de feb. de 2015

The phone call I received from Sean 1st thing that Monday morning. I planned to go to another dealership that day, But Sean's phone call changed all of that. His effort in reaching out to me is something that I really appreciated. Although by the time I arrived Sean was unable to help because he was helping someone else, he hooked me up with Darren who was just as wonderful and we got the ball rolling within 2-minutes of my arrival. I especially liked that there was NO HASSLE, We closed the deal within a couple of hours, which was NICE and I did not have to spend my entire day at a dealership.

Manuel

23 de feb. de 2015

Mr. Douglas was very friendly showed professionalism and wanted our business and went far and beyond to get it. Victor Ordones employee of Scott Robinson Honda had refer us to dealer said they had great deals and possibly could leave from dealer driving the car of my dreams. Tamer was great, helping us get a great deal and a excellent APR. All 3 members Victor, Douglas, Tamer were great help in getting the deal. I left Scott Robinson Honda with a great car 2015 Honda Accord Sports. I would come back and get another car for the family in the future. I love Scott Robinson Honda . I would recommend it to all my friends and family.

Rubia C.

21 de feb. de 2015

My experience at Scott Robinson Honda was beyond great, thanks to Mr. Troy Lepeyrollerie! Prior to Scott Robinson Honda, I had visited two other dealers. I tell you, the service and attention I got from Mr. Troy cannot be compared. He was nice, informative, very patient and explained to me in detail all of my options. Him and the finance team worked with me and got me the best deal! I'm now enjoying my new 2015 Honda Civic EX sedan! Mr. Troy is the GREATEST!!!

Ernesto

17 de feb. de 2015

MY WIFE AND I MET WITH RANDY LEE IN SALES DID NOT PUT ANY PREASURE ON US MADE US FEEL VERY COMFORTABLE, I WISH MORE SALESMEN WERE LIKE THIS. ONCE RECIEVING OUR NEW CAR WE RECEIVED A CALL FROM HIM ASKING IF THERE WAS ANYTHING HE COULD DO FOR US. THAT IN IT SELF WOULD MAKE ME GO BACK TO PURCHASING A HONDA AGAIN. OUR FINANCE PERSON WAS ALSO VERY HELPFUL I AM SORRY BUT I DON'T REMEMBER HIS NAME.

Yvette Sandoval

13 de feb. de 2015

I had the best experience at this dealer, beginning from when I first step foot in the door. I was greeted warmly by a gentleman (Mr. Troy Lapeyrollerie) when I first walked in. Let me tell you, this man is welcoming & patient. I had gone in with a less than favorable attitude & he calmly walked me through the lot & showed me a variety of cars I might be interested in. I took a liking to his approach & his nature to change my attitude. I had left the lot, promising to return in February with a down payment. Well, I went in yesterday & I know have a new car sitting in my driveway. He worked with my down payment & with my monthly income to make my monthly payment affordable. Trust me, this guy does not disappoint. If you're looking for a new car, look no further than here & ask to speak with Troy. Happy Hunting's !!

Shirley

12 de feb. de 2015

Mike Martello made my experience there superb. He is an exemplary salesman. His patience with me did not feel contrived and his willingness to help was genuine. Thank you.

HONDA FAN

10 de feb. de 2015

The most peaceful car deal in our history- absent of pressure and stress. Troy is the best! He got us what we wanted and more. Troy made us feel like he was working for us instead of Honda. The new and beautiful showroom added to the positive experience. Thank you Scott Robinson Honda! We will be back!

Lora

5 de feb. de 2015

I felt that I got a great deal on my 2015 Honda Accord Sport and the entire transaction was handled in a friendly and professional manner. After the purchase, Blake Donaldson followed up with me to see if I had any questions and to let me know that he is there if I needed anything. I appreciated that very much!

Philice

31 de ene. de 2015

Troy L, and the financial team made me feel confident and secure that I was getting the best deal possible. They did not rush me to make a decision and were perfectly fine with whatever decision I made as far as purchasing a vehicle was concerned.

AGOMEZ

28 de ene. de 2015

I was a first time car buyer and nervous about my first big purchase. Troy LaPeyrollerie demonstrated excellent expertise, knowledge, and was very kind. He provided me with good insight and helped me make a decision best for my needs. I appreciate his guidance and making my first car purchase a great experience!

Geraldine

26 de ene. de 2015

Our salesperson Kevin Buckley was great, our experience with him and Scott Robinson Honda was excellent. we were able to leave with a new car that I did not think was possible when we arrived. Thank you!!

Alicia

26 de ene. de 2015

The dealer did not have the colour I wanted but traded for it and I was able to have it delivered.

Raul

23 de ene. de 2015

Abner, did and excellent job working with us on our purchase. He took a good deal of time explaining the features of our Accord.

Christine

23 de ene. de 2015

I like that there is no hard pressure sales. The staff is friendly and knowledgeable about the vehicles and services. I always feel that I am treated with respect and my business is appreciated.

Cynthia

14 de ene. de 2015

My salesman, Kevin, was professional from the start. I am mid-70's and not up on all the new "stuff" and Kevin was very patient explaining everything to me. There was no pressure and I did not feel hurried.

Mary

8 de ene. de 2015

Patrick Datuin was an absolute joy to work with. I got the price I wanted and the paperwork and entire process took less then 2 hours from Test Drive to writing a check for the down payment. I haven't been to the facility in several years and boy, what a make over! Very nice!

Jason

2 de ene. de 2015

Sean was very friendly and engaging, showing me a lot of the features of the car during my test drive and answering all of the questions that I had about the car. Nathan helped me when I came back to the dealership later in the day, and he was also nice and willing to answer all of my questions. I felt like I was treated very well and given honest answers by the salespeople.

Raymond

28 de dic. de 2014

Internet sales manager Nathan cook was very helpful. His demeanor was very professional, not too eager and overly aggressive. It felt that we all had the same goal in mind: to get me into a car, out the door, at a price we were all comfortable with. Will definitely recommend to interested friends to hit up SR Honda in Torrance.

Gail Santucci

14 de dic. de 2014

Had a great experience with Troy LaPeyrollerie. He listened to my needs and did everything that I asked. No games, gimmicks, etc. Honest, professional and very easy to work with. If you are looking for a Honda, make sure to see Troy, you will not be disappointed! Thanks, Troy!

Christine

6 de dic. de 2014

Nathan was one of the best dealer sales person I've ever met. He was able to give me the information that I wanted right away without any wait time and kept his words when making a deal. He followed up on me the next day to make sure everything was okay with the new car I leased.

Sean

1 de dic. de 2014

A month ago, I leased a civic from Scott Robinson Honda and my experience with sales representative Troy Lapeyrollerie could not have been better. Troy kept process hassle free and expeditious. He even came in on his off day to ensure that I received the right deal. I strongly recommend Scott Robinson Honda, especially if you have the pleasure of working with Troy.

Sheyla

26 de nov. de 2014

My son who was helping me was under pressure to get back to work and everyone involved in my purchase did everything they could to speed up the process.

Sandy

13 de nov. de 2014

Troy Lapeyrollerie was a great salesman. He was very knowledgable about the vehicles. Troy helped make the car buying process as enjoyable as can be. Thank you Troy!

roseES

9 de nov. de 2014

Best car buying experience in the last 20 years. Fawzy took customer service to a whole new level. Very thorough and friendly with a no pressure sales attitude. In my opinion...one of the best in the business. Will return soon for my next Honda. Mike & Rose Espenshade

Jose

7 de nov. de 2014

THEY ANSWERED ALL MY QUESTIONS. I DIDN'T FEEL PRESSURED. THEY WERE VERY CLEAR AND TO THE POINT WITH ALL THE INFORMATION I WAS GIVEN ABOUT THE CAR. THE TEST DRIVE WAS FUN.

Just moved in

4 de nov. de 2014

Purchased a Honda CRV here, missing the title, but they never apologized. Immediately, she assumed it's losing mail. Tell me I have to fill out the duplicate form and send to DMV by myself. What....? How does she know it's the mail service? Is it usually relied all the customer in this way. In my house, I also purchased the other car, why the other company will have a title through DMV, never missed title. Did this shop submit my title at all? I wondered it.

Asa

16 de oct. de 2014

Tobe was a great salesman who was knowledgable about the cars, friendly and went above and beyond normal customer service standards. We also worked with Ernie in the finance department who was friendly as well and got me an amazing deal on Honda Care and security features for only two dollars more on my monthly payment play. I came back to the office to pick up some extra accessories for my car and was surprised to find that everyone (in the service and parts department) was as friendly and great at customer service as Tobe and Ernie had been days earlier.

Dennis

16 de oct. de 2014

I purchased my car utilizing the Costco program. And Sonny Khan handled the transaction very professionally. He answered all of my numerous questions and made me feel like I was a valued customer.

Myong

26 de sep. de 2014

Nathan was great! He made the whole buying experience comfortable, didn't feel any pressure sales tactics. He was also very informative on the test drive, actually best test drive I have ever been on.

Linda

17 de sep. de 2014

Fred. He is low pressure, knowledgable about products, seemed to want me to get the best car (and color) for my needs and budget. He's a good listener.Front desk receptionist was friendly and helpful.Tamer seemed to believe in the add on products he sells.

Lynnette

17 de sep. de 2014

Sonny was helpful, interesting to talk with and made the time pass quickly. We got the car we wanted at the price we wanted.

Cooper

14 de sep. de 2014

Troy was very good, thorough and knew the product. He called to follow up and remembered I was on vacation and took the car on the road. Those are good qualities of a competent salesman.

Laura

29 de ago. de 2014

Relatively fast experience. From test drive to finance, we we out in a few hours. Everyone was very friendly and accommodating. Our finance person was great.

Nicole

28 de ago. de 2014

Tobe was wonderful. He is extremely knowledgable and friendly. He took the time to make sure I was getting exactly what I needed. He made buying a new car as painless as it possibly could be.

Felipe

20 de ago. de 2014

I had a great experience. Sales associate Sonny was on top of everything, making sure we left the dealer with the vehicle and satisfied.

Gail

16 de ago. de 2014

All of the sales people we dealt with were knowledgeable and helpful and did follow up. Anthony Acosta in sales and leasing was a particularly helpful and he was our main contact sales person. Other people were Jim Capella and Aaron both floor sales manager. Also Jae Lee in financial was great.

David

15 de ago. de 2014

Paul and the rest of the Honda team were great to work with - straightforward and very customer focused. Could not have had a better experience buying a car - in fact, we bought two!

chungsuleemay

6 de ago. de 2014

Troy Lapeyrollerie is very helpful and friendly at this location. I went to buy Honda Accord. Troy helped me to make the purchase process very smooth. Troy tried very hard to get good price but due to his limitations in the organization could not pursue/convince his superiors to meet my expectation however he was very helpful in answering all the question, explained about the differences between different model, features about the new product.Thank you very much for your help.

Rebecca

5 de ago. de 2014

The information on the car was very clear, the new dealership building is really nice and everything is out in the open. I love the car itself!

Dumitra

30 de jul. de 2014

Good services and the dealership was very nice and a good person helping me and suggest to bay a good use car CRV 2012 Certificate ... Thank you for make me happy to get a good car....

Gina

28 de jul. de 2014

Salesman was not to pushy , knew what we were looking for. He kept us informed when cars came in matching our search.

Tetsuya

18 de jul. de 2014

Anthony who was in charge of our purchase was very kind and helpful. He kindly explained us how to use some buttons on dashboard.

Matthew

17 de jul. de 2014

We really liked all 3 people that we dealt with. We first came in on Sunday, knowing we were NOT going to buy a car that day. Tobe greeted us and answered all our questions in a friendly, knowledgeable manner. When we came back to buy the car on Tuesday we found Tobe who was instrumental in our purchase. It was also a pleasure to deal with Sebastian and Ernie.

midgereis

15 de jul. de 2014

Troy was very helpful to my wife, daughter and me in learning how to use our 2013 Accord Touring features.Particularly the navigation settings car set up features.He had a very positive attitude. We left feeling that with his helped we would be better users of the technology available to us with the car.Thank youMike Reis310-540-0518

Sporty

6 de jul. de 2014

Shopping for a family vehicle brought me here. I got to test-drive a 2014 Odyssey with Navi. The color was perfect and the car would be perfect for my family. I worked with Abner and Pete (Maybe not Pete, is there a Toby? aaaaah, forgot the name.) Anyways, they both know the product super-well, took the time to explain every single feature of the car to me, and Pete (forgot the name) took me on a test-drive where I got to experience several of the car's features including the small turning radius. While I wasn't able to buy the van today, I now know exactly how much more I have to save to get the payment I am comfortable with. Abner also discussed a couple of options with me to illustrate my financing options. I recommend Scott Robinson Honda and especially Abner. It is so relaxing when a sales man lays out the numbers on a piece of paper and lets you actually think.

yupyo8

3 de jul. de 2014

Troy and Chris are definitely two people you want to work with at this location!!! I went in to lease an Accord Coupe but was nervous about pricing. These two gentlemen were amazing! They made the entire process fun and friendly, even stayed late(almost midnight!!!) to make sure I understood everything about my new car, cleaned it, tested the car to make sure everything runs smoothly.Made my experience painless and gave me piece of mind!! The best pare about the experience was that they made it fun, I have purchased several cars before but never had that much fun doing it. Chris and Troy are dedicated to making sure you get the best deal and leave with the car that you love. GIVE THEM BOTH A RAISEE!!!!! Love them both <3

Gotoguy

25 de jun. de 2014

I let Troy know the pre-owned model I was looking for & he kept me informed. Car came in - bingo, great price, service, straight-forward

straser

24 de jun. de 2014

Troy did a great job from the moment we met in the parking lot. He was able to understand my needs and make right suggestions. He sold me on a car that I would not have considered, but now I am happy that I did.

Linda

8 de jun. de 2014

Our salesman Abner had alot of obstacles to over come. I had several things that I required in order to make a purchase. Abner went out of his way to get the right vehicle at the right price with the right financing and payments. I'm not sure another salesman could have made the sale!

MaryBT2012

7 de jun. de 2014

I came into Scott Robinson recently to buy a car. I wasn't really sure what I was looking for but Troy came over right away and helped me. He found me the perfect car for me and gave me advice so I could get the best deal possible. I had a lot of issues to overcome when it came to actually buying the car because I didn't have my license yet but he spoke to some people and made it happen. Right now I'm loving my new car and super thankful that Troy helped me get it.

blsmith2121

3 de jun. de 2014

I stopped by to simply check out the deal for a used accord I spotted while driving by and spoke with Troy. I told him I was actually on my way to Carmax down the road and I had already been to a few other dealerships. He showed me few different cars, wasn't pushy and catered to my requests as far as what i desired in a car. After he showed me the collection I told him that I would still go shopping around, all he asked was I promise to call him prior to making a purchase. I proceeded to carmax, where I felt like the gentleman kept showing me cars that he felt were right for me, suggesting an impala when I specifically said I didn't want a chevy for example. I left and to return to the original dealership I visited when I passed Scott Robinson Honda again and after the experience I just had a carmax I decided to return to see Troy once more. We sat down and realized the money that I would have saved buying used would actually be the same once you add the warranty packages you have to purchase separately, but came standard at scott robinson honda. I ended up getting incredible rate on my loan considering I am still recovering credit-wise from a separation. I left with a brand new 2014 Honda Accord Sport edition with a plethora of features. I could't have been happier. Thanks Troy!!!!!!

SBruker

2 de jun. de 2014

Troy Lapeyrollerie made my expeirence in purchasing my new vehicle easy and smooth. I recieved an email with all the information I requested from Kevin the internate Manager and everything that was stated was given to me.There was no haggiling no playing games back and forth which made the process so smooth and easy. This is what car buying should always be about. I would highly recommend your dealership and personal for sure. This was my second purchase from this dealership.

Marjorie

28 de may. de 2014

My sales Rep. Tobe Sexton was the best!!! He worked so hard to get me my car. I was far apart on what I was expecting to pay for my new car and what the manager was willing to do. I was upside down on my turn in car and just wanted to leave. Tobe calmed me down and said he was there for me and that we would be able to make it work. He was right! I'm afraid that he may have even given up some of his commission! My husband will be buying an accord soon and we can't wait to use Tobe again! I'm almost sorry that the deal is done, it was such a great expierence!!

DavidSteinhafel

27 de may. de 2014

Troy was great to work with. Knowledgeable about the cars and features. He was the one sales person who approached me after 20 minutes of being on the lot. Entire process was about 90 minutes from test drive to drive off.

Davin

26 de may. de 2014

Fadi Awed was one of the best service managers I have experienced at Scott Robinson Honda in my 10 years of service there. He listened carefully to my concerns and was able to resolve all my issues - will definitely be coming back specifically looking for him.

Kenneth

23 de may. de 2014

Excellent service - always across the organization - Professional staff and service agents/mechanics/office staff.Albert and Jonathan - excellent knowledge and information on my 2005 Honda Accord on services and prevention.Thank you to your personnel!

Ruth

20 de may. de 2014

My service advisor Alex is the best! He has taken care of my Pilot as often as I could find him (I used to go to service only at Crenshaw location). He is always knowledgeable about new fixes and is just overall a great guy. When I said something about the leather in my car others just told me that it wasn't covered under warranty. He gave me a solution and I felt comfortable that it was a service used by Scott Robinson.The ultimate frosting on the cake was that both my gps and radio codes were input and my car was absolutely ready to go!

Rosemary

18 de may. de 2014

Adolfo the best mechanic is back. I am soooo HAPPY.My head casket was replaced in February (Adolfo was not with the Company then) another mechanic did it and was not done correctly. Now if Adolfo was with your Company then this would have never happened the job would have been done right.Also Jonathan is a great customer service advisor always on top of things. Hope you do not lose him.been done right. Adolfo is like a Doctor you tell him the noise or problem you have with your car he knows right away what it is GREAT NECHANIC

Mansour

17 de may. de 2014

I like my service advisor, Fadi. He always takes care of me when I go to Scott Robinson Honda in Torrance. More importantly I trust him when he tells me what my cars needs or doesn't need. And just to show how serious I am about what I am saying, for one I am taking the time out to fill out this survey to let other people know. Second, I drive from Hollywood to Torrance to get my car serviced, instead of going to a closer dealership/mechanic.

pquigley1

15 de may. de 2014

Thank you Stuart for being direct and very helpful in selecting my first Honda. I feel very confident in my decision to come into Scott Robinson and am very thankful to you all for the great customer service. Overall i had a great experience from the test drive to the final signing. The price was great and i will tell others to come down! Thanks again

John

15 de may. de 2014

I like the on-line booking for an appointments. Service is prompt and on time and courteous. No hard sell, trustworthy. I have been taking my Honda to Robinson Honda since I moved from Pasadena area to Torrance.

Nora

14 de may. de 2014

My 2013 Honda Civic car had its first minor check-up. Your representative made my visit informative--answered my questions fully and enthusiastically plus made it a fun, great experience as well---the best I have ever had in the many years my late husband, Robert, and I have had at your dealership. Looking forward to having this rep (his name is on my receipt) help me again. Reimburse and continue to treat him well so you can retain his services.

Ramy

14 de may. de 2014

Mr. Awed was for informative and kept me posted throughout the process. He is knowledgeable and passionate about his work. Employees like Mr. Awed is what keeps customer like myself to continue my business with Honda.

Omar

13 de may. de 2014

When I arrived for my oil change appointment, Don Weihe who attended to my needs did a good job. He gave me time frame on how long I'll wait for the oil and transmission fluid change and the service was finished on time. Mr Don Weihe is very efficient and polite as well. Keep up the good work Don!

DC0212

11 de may. de 2014

MY NAME IS DEONDRA CARTER I MADE AN APPOINYMENT WITH TROY TO COME IN AND LOOK AT A USED HONDA ACCORD COUPE. HE TOOK US ON A TEST DRIVE TO THE LOT NEXT DOOR AND THATS WHEN I SEEN MY DREAM CAR. TROY MADE IT POSSIBLE IN EVERY WAY FOR ME TO GET MY NEW BESTFRIEND A 2010 NISSAN ALTIMA COUPE IN MY FAVORITE COLOR. TROY MADE ME AND MY BOYFRIEND FEEL LIKE FAMILY. EVERYONE THAT WORKS THERE WERE REALLY NICE AND HELPFUL, THIS WAS MY SECOND TIME BUYING A CAR FROM A DEALER AND THIS WAS MY BEST EXPERIENCE. I LOVE MY CAR IT RUNS GREAT AND I WILL BE SENDING EVERYONE I KNOW TO GET A CAR FROM TROY AT SCOTT ROBINSON HONDA IN TORRANCE THANKS TROY.

Andrea

9 de may. de 2014

by far knowing that i am in good hands with Alex Garcia and the work done at Scott Robinson Honda

camronleroy

8 de may. de 2014

The friendly team at Scott Robinson Honda really impressed me every step of the way. My sales person Stuart took the time to educated me about the car I wanted and to show me all my options. Financing was a breeze; they were really easy to work with and got the job done quickly. This was the best car buying experience I have had.

Chris

7 de may. de 2014

Greeting was friendly, all relevant information given, timescale explained, work explained, cost explained. Nothing was hidden. Service was quick, people were friendly, car was cleaned well and I was on my way within 1.5 hours. Excellent!

Mary

6 de may. de 2014

Kind and knowledgeable staff. The gentleman who checked my car in was a delight! He answered all my questions with a smile never allowing me to feel like a woman who knew nothing. He was very professional and welcoming.

Chaoeva

4 de may. de 2014

Great attitude make me comfortable to make deal there. It is very important that salesman listen and understand what kind of the car I need.

Lydia

4 de may. de 2014

It's my first time to have my accord serviced at this dealership. They did the service very promptly amd most awesome of all was they washed my car which i never got in the dealership where i usually have my car seeviced. Don was very warm and attentive. Overall i am a ver satisfied customer!

Paus

4 de may. de 2014

I went to buy my car at scott robinson honda. It was a good experience because of the great customer service they provide. Mr Castro gave us a good service, friendly and gave us want we were looking for. Thank you for your great service.

Paola

4 de may. de 2014

Your service was great I'm glad I made the right choice. I like to thank mr castro for the great job he has a good customer service experience. Thank you for time

Kathy

3 de may. de 2014

I am so impressed by how quickly they solved my problem and with the way I was treated from beginning to end. Fadi is excellent. He explains what is wrong and then always provides great service!

Tara

3 de may. de 2014

Darren at service center is the reason we bought another Honda, knowing we would get great service from Darren at service center

Marco

3 de may. de 2014

Randy Lee was fantastic, I was extremely happy with how he handedly the entire process. The straight forward and knowledgeable. Would come back just because of him.

Leon

2 de may. de 2014

Everyone was eager to help us, and the job was done within the time frame. We have been purchasing Honda's from Scott Robinson since 1990's. Plus we are happy to see Eric back.Janet & Leon

Niki

2 de may. de 2014

Drove right up and was taken care of. Jose called me before the time promised for the car and took the time to explain things that were not involved in the service so I better understood them. Always a pleasure to deal with the dealership.

Tara

27 de abr. de 2014

knowing Darren at the service center on Crenshaw made buying another Honda easy. knowing he was there for any service issues we were on board. freddy gardner made the buy very nice experience

Kenny

27 de abr. de 2014

I received an excellent service from Don. He was very polite and gave me the warmest welcome. He said he wants make sure I'm coming back next time.

Harry

26 de abr. de 2014

Alex Garcia is the BEST! He always makes sure we're taken care of, and that we're completely aware of what is going on with the car.

Craig

26 de abr. de 2014

The service guys very nice and helpful and explain everything to you. I like that you wash the car when finished. The shuttle driver I had was awesome personable and really nice

Thresa

25 de abr. de 2014

They were very friendly and the service agent, Fadi was very knowledgeable and made me feel like I was part of the family.

June

24 de abr. de 2014

Albert was my advisor and he was very helpful. He got me a rental car right away because he foresee the need to have my car overnight at the Service Dept. He was very efficient and knowledgeable at what he does. I really appreciated his help!

Oscar

23 de abr. de 2014

The service representative Alberto Diaz Attended me with great respect and concern for my vehicles problems. He truly depicts what customer service represents and should stand as a model for others. Please personally thank him on my behalf for a wonderful experience. Debra

Maria

22 de abr. de 2014

I came in without an appointment, but did not have to wait long to be seen. The service advisor, Don, was very customer centric. His estimate on the completion time was right on. He also kept me posted on what's going on with the service. My rating is definitely because of how Don treated me as a customer.

Sandy

21 de abr. de 2014

Jose Gomez was actually one of the best service writers, I ever have had and I have been going to your two shops (Crenshaw & Hawthorne) for over 20 years. I always owned Hondas. I felt he was completely honest with me (I did not get that from a certain S.W. there). Even though, the car washer was gone for the day, Jose Gomez, took it upon himself to do that job, ON TOP of everything else, he had already done (keeping me updated, etc). This person alone, would keep me coming back to the Hawthorne location.

Cynthia

20 de abr. de 2014

My car repair shop ended up having you fix an intermittent air bag light indicator. The service advisor was very supportive that they had fixed this.

Irma

20 de abr. de 2014

Alex was very straightforward about what the car might need and I did not feel any pressure to get additional services done whether they were needed or not.

Kathleen

20 de abr. de 2014

Personalized service from Fadi was tremendous! Oil change and check up was faster than expected. Car returned clean(just washed) and ready for the road. Can't beat this experience!

Glendarice

19 de abr. de 2014

The service advisor was excellent. He checked my car in right away. He was very efficient by explaining the different services I needed for my car. He made me feel like he cared about my car!

Jeff

18 de abr. de 2014

Our rep was the most friendly professional service writer we have experienced in a long time. Don Weihe was his name.He made suggestions but was not pushy. Nice young man. Nice that you wash our cars after every service. Nice touch!

Shuwen

18 de abr. de 2014

Don met me with a smile and handshake. He was very courteous and respectful. He did what he said he was gonna do. He took the time to wipe down my car when I was displeased that it was not dried after a wash.

Christopher

18 de abr. de 2014

Good communication with the sales person, nice showroom, the vehicle that I desired was on the lot, good help from another individual on the sales force in setting up my car's technology package.

Earle

18 de abr. de 2014

My service advisor greeted me warmly and promptly processed my paperwork to get my service appointment started. He even looked up if any Recall notices were due on my van. Your lobby is comfortable and the free wi-fi allowed me to continue working. Thank you for ALWAYS exceeding my expectations.

Christine

18 de abr. de 2014

Great customer service. Fadi Awed was especially helpful, he was patient with me and answered all of my questions. He understood my concerns and because of his helpfulness I look forward to coming to this dealership for service again.

vyoung23

17 de abr. de 2014

I tried to come and purchase a newer used Accord for my mother after doing my homework on Truecar and Auto Trader. My husband and I decided that I would sign for the car since I have awesome credit and we planned on paying cash for the car. He stayed in the with my 2 month old (among other reasons). We parked at the end of the dealership on the lot. There was a group on men (salesmen) standing around the area I parked. I immediately put my game face on.I became apprehensive inside when Troy began to approach me. We all get the same feeling when we go to car dealerships, about the sales people being crooks, and I was no different. Nonetheless, I played it cool and professional. Troy approached me with a few conversational questions, like whether I was looking to downsize (because I pulled up in my Chevy Tahoe), what I was looking for, how many kids I had, etc. I politely answered all his questions and added what I was looking for, the year, and price. We walked around the lot for a little while and after noticing there was nothing fitting the criteria, we walked in to get some list they keep.Troy wasn't able to find anything while I there, but took my name and number and told me he would call me if he found anything. I thought that was the end of our interactions until he called me the next day asking if I had found anything. Overall, I had a great experience. I did not purchase anything from this dealership because they didn't have anything available. It turns out not many other dealership had anything (went to 2 others afterwards) being that my price, year, and mileage may have been a little less realistic (I figured that out later). I ended up going with a Chevy Cruze at another dealership. Troy was pleasant the entire time. Since I am female, I expected to be treated a little different than my husband would but I didn't feel that at all. He listened, answered my questions, and did what he could to find something. He even followed up with me the next day and remained pleasant after hearing I purchase another make and model vehicle at a different dealership. If anything, the customer aspect of my experience was great. I would recommend (and plan to) Troy to anyone attempting to purchase a Honda.

Nancy

17 de abr. de 2014

Troy Laperollerie/salesperson is a consummate, professional, knowledgeable, personable asset to your dealership & company! He took time explaining all the features of the car before & while test driving it. He followed up after purchase & the next day when I came in to have the Karr Sec. Sys. installed he helped with phone, radio & menu setup. Tony/finance is also a professional, knowledgeable & personable asset. I have already recommended your dealership to friends & family!

Edward

17 de abr. de 2014

The friendly treatment of Mr. Jonathan Moreno, always helpful in their responses to my questions. The quick service and the cozy waiting room.

Kyo Young

17 de abr. de 2014

All people responded with smile face.Except one people, just one time. That's not bad.I was happy you cleaned my car.

Mabuhay

16 de abr. de 2014

Doing the appropriate maintenance on my honda civic 2005 model at a reasonable price. Hail high for Honda Torrance at Scott Robinson branch. I have been with them for eight year and still doing the right thing. I recommend this branch for a well job done on my car.

Jennifer

16 de abr. de 2014

It's simple, I didn't have an appointment when I took my car. Arnie the service writer greeted me,and asked how he could help me. I told him I needed service. He said no problem and that it would take 1&1/2 hours. He got me out in an hour and 10 mins with a wash. Excellent service!!

4304vv

14 de abr. de 2014

Scott Robinson is the Honda dealership closest to my home and I was very interested in getting information regarding the subject car (2014 Accord Hybrid). I visited the dealer and a salesman named Troy Lapeyrollerie met me as I was walking toward the showroom. We introduced ourselves and I told him of the car I was interested in. He politely showed me to one of the three Accord Hybrid models they had in stock. He suggested I both look the car over on the lot and also drive it, which I did. Throughout the time Troy was very helpful and informed. Since none of the 3 cars they had in stock were a match with what I was looking for, Troy wrote down the make/model/exterior color/interior options and other specifics that I was looking for and promised to get back to me on what he could find that fit my need. He checked back with me about a week later saying that he was still searching and would keep me updated. About a month later, Troy called to say that the dealership had been able to obtain a car that fit my specs and if I was still interested he would drive it up to my house and let my wife and I inspect it. We did so and decided to go forward with an immediate purchase. Troy led me through the financials and we traded positions for a few minutes and were able to settle on a bottom line price. The papers were drawn up promptly and after signing I drove the vehicle home. From the time of the call notifying me of the car availability to the completion of the sale including the processing of my trade-in, only about two hours elapsed.I am very pleased with the service I received and especially am appreciative of Troy's attention demeanor throughout the process. I strongly recommend him as a point of contact if you are visiting Scott Robinson.

Andrea

13 de abr. de 2014

Alex is fantstic so glad he is back at this location. Always friendly, knowledgable, and honest I know I can trust him with my vehicle. Extremely happy he is back!!!! THANK YOU ALEX!!!!

SheilaFierro

11 de abr. de 2014

We went to several local Honda dealers and shopped online before we decided upon our replacement car. We ended up buying a 2011 Honda CR-V EX from Scott Robinson. One of the deciding factors was Troy L. He was not overbearing, he was informative, and he was kind. Troy listened to what we wanted and we came to a deal. The sales manager (I forget his name, sorry) was also pleasant and made for a nice experience. The finance man was exactly what many in the finance room are, a hard sell. We don't respond well to being pushed. That was the only downside to the whole experience. From start to finish it was about 4 hours till we drove off in our "new" used car. That was about average. In the past I have spent 5 hours in some dealers and the least time ever was 3 hours from start to finish. I would go back and I would insist upon using Troy.

Cheryl

11 de abr. de 2014

I was able to make appt and get in on the same day, Customer Service Rep that helped me with my order was very good and offered me additional work needed on my car.

Jihye

7 de abr. de 2014

The express advisor Don W, was very kind and helpful. Also, the complimentary coffee vending machine was very nice too.

oceansun

6 de abr. de 2014

I worked with Troy L. on the purchase of a used certified Honda CR-V. The experience was fantastic. There was open and honest discussions and negotiations that took place with no games being played.

raqueljacobs

5 de abr. de 2014

I was in the market for a new car but wasn't sure what exactly I wanted. As I pulled up in the parking lot I met Troy and that was the beginning of a great successful experience for me. Troy was really nice and very helpful. I am glad I stopped by and would definitely recommend scott Robinson honda and Troy lappeyrollerie.

Jana

2 de abr. de 2014

Customer service staff friendly, knowledgeable, fast and called three times to advise me about the service on my vehicle. Don was wonderful and Maria at check out too.

Alexander

1 de abr. de 2014

Don Weihe was very nice and friendly. He didn't have an attitude like some of the other workers I've dealt with and he solved the problem right away instead of dealing with me last since I had a serious vehicle problem. I will definitely tell people to drive to his window.

Michael

31 de mar. de 2014

Service rep was extremely helpful and answered all my questions - very knowledgeable. He even went out of his way to dry off my car when he noticed the vehicle was still a bit wet after washing - great service!

Mary

30 de mar. de 2014

Alex was extremely thorough and knowledgeable about my Natural Gas Civic. He helped me with my warranty and what I needed have done to keep my vehicle in great shape.

Vanessa

27 de mar. de 2014

Most of your employees are very personable and friendly, some seemed kinda bothered but they may just have been busy or waking up since it was 7am.

Robert

25 de mar. de 2014

Service representative (Don) was extremely knowledgeable and cordial. He made me feel welcome and was genuinely interested in fulfilling my service needs. He called me when my car was ready to be picked up, and since there was a potential I would pick-up the vehicle after he left work for the day, he left me the name of another representative who would be available to assist me. Fortunately, I was able to pick-up the vehicle before Don had left work for the day. Her personally escorted me to the cashier, and had my vehicle waiting for me when I had finished settling the bill. This was a better service experience that I receive for my wife's Audi.

Emily

24 de mar. de 2014

Fadi answers all the questions I have without a hidden agenda. As a woman, I appreciate the respect he gives me and others who come to Scott Robinson. I always leave Scott Robinson very happy with my interaction with Fadi. I drive from the UCLA area just to get my car serviced with Fadi's assistance. He is the best!

Pamela

24 de mar. de 2014

Everyone at Scott Robinson was great from management to sales. Thank you for a great experience, and this is why I am a returning customer to this dealer. I would definitely recommend your dealership to friends/family.

Brenda

24 de mar. de 2014

The staff is extremely efficient, timely, and professional. Was also pleasantly surprised that I did not have to pay for my oil service and got a free car wash. :)

Jerry

23 de mar. de 2014

Fadi is an HONEST service advisor who cares about the customer and not just making a commission. Also, Cappi is an honest salesman that took the time with me to answer all my questions about my car....I would recommend all my friends to only ask for him when bying a car.

Melinda

23 de mar. de 2014

Service manager was able to relate information in a manner that was easy to understand. He was honest and timely. Service was completed on time.The shuttle driver was prompt and courteous.

Stanley

22 de mar. de 2014

Recently had 1st service and was very pleased with customer service rep Jose. He was very professional, pleasant and helpful. Also the tech that worked on the car (Edgar?). Spoke with Eric, who also was very pleasant, regarding these two and Don who answered questions I had in a very unhurried manner.

Mike

21 de mar. de 2014

The service advisor was on it from check in to check out . He contacted me by phone to let me know that the problem had been diagnosed and he called to let me know when my car was ready. Yay Arnulfo Quinones!

Dalia

20 de mar. de 2014

It's been 15 years since I had purchased a car from a dealership and didn't know what to expect when I began searching for a vehicle. I made contact with Richard Lee and he was fantastic. I had some trepidations about moving forward with the whole purchasing process, but Richard answered all of my questions, concerns, and handled my anxiety moments with ease and patience. He's a great guy and have since told my friends that if they're interested in a Honda they should contact Richard!

Tiana

19 de mar. de 2014

The service rep, Jonathan, was very helpful and understanding of my situation. He made every accommodation, including but not limited to giving me his personal phone number, in order to facilitate a smooth and convenient experience.

Frank

17 de mar. de 2014

I like how quick and fast the service is. Not trying to sell or get me to buy anything extra. I went in for an oil change and tire rotation and got just that. I got recommendations what I needed and they let me decide from there. Even included coupons I did not have. Thank You

Lolita

15 de mar. de 2014

Timeliness providing information of car problem. I liked that they used the Honda Multi-Point Vehicle Inspection form. Since it would take a few hours to repair my car, I appreciated that the Service Advisor made arrangements to have it's Courtesy Shuttle take me home while they repaired the car.

Stephen

15 de mar. de 2014

Friendly, knowledgeable, and helpful service advisor. Quick service. Did what needed to be done and was told what did not need to be done. Free coffee is always nice.

Javier

14 de mar. de 2014

I was in and out which is a plus. I would definitely recommend someone for there service here at Scott Robinson.

Patricia

14 de mar. de 2014

Sherry, the office lady called us to set up our apt after we left a note w- the girl at the desk. It is pleaseant to wait in the waiting room for my car.

Altaf

14 de mar. de 2014

friendly and comfortable enviroment, very funny , i reallly felt like i would always come here when anyone i know who is looking for a car or is thinking of getting a new car.

Mary

13 de mar. de 2014

Although the promised and scheduled day my car would be fixed did not materialized due to the incorrect part, I was offered a car from Enterprise. This made my weekend productive because I was able to accomplished all that I have on my weekend to do list.

Cheri

12 de mar. de 2014

I am happy to have Fadi back . He was terribly missed and am happy to do business at Honda with Fadi. He is an outstanding person to work with. I hope you tell him about this survey and hope he is recognized for his honesty and hard work. Sincerely Cheri Garcia

James

11 de mar. de 2014

I'm always greeted as soon as I pull into the service drive. I did not have an appt. and Alex Garcia took care of me like always. I am very happy with the excellent customer service Alex gave me. Thanks again.

Prabusaravanan

10 de mar. de 2014

I had a good experience at the workshop Saturday, I think Dawn was my service engineer, made a friendly welcome and provided all I expect on the service. I just asked him to make sure for a air pressure, he added a car wash as well, which was really great. keep up with the goodies....

Mitchell

9 de mar. de 2014

The service rep, Don, was very courteous and helpful. He went out of his way to ensure I had an overall positive experience despite having to commit part of my weekend to addressing my car's issues. The tech also identified a faulty transaxle seal in inspection and fixed it before it became a bigger potential issue. The car was ready when it was promised and there were no further issues.

Samuel

8 de mar. de 2014

customer service was excellent. they really gave me a great deal and work ed out every detail to my satisfaction.

Bob

8 de mar. de 2014

Working all my issues with Jonathan, he was very helpful and attentive. I requested a bid for tires and he answered promptly. The car is working very well.

Pearl

7 de mar. de 2014

The gentleman helping me was efficient, knowledgeable and very accommodating. The service itself took a very reasonable amount of time, and an experience that can be intrusive in a day's work turned out to be quite pleasant

Dianne

6 de mar. de 2014

My service rep, Alex, was very helpful. I needed an estimate from the body shop and he got it done very quickly. Because of his efforts and Marlene's (Body Shop), I will be bringing my CRV in for the body work. I've always had good experiences at Scott Robinson Honda.

Karolynn

6 de mar. de 2014

The first contact was quick, personible, efficient, friendly and helpful, in other words great customer service. Scott is a remarkable attribute to your comapny and very professional. The service was prompt and clean (very important to me). Great job. I had a flat traveling in from Iowa. This was a nice place to find along the way.

Stephen

5 de mar. de 2014

Warm personal greeting upon arrival, knowledgeable and thorough service advisor. Repairs were well explained and car was returned on time in very nice condition.

Ricardo

5 de mar. de 2014

The wait time was minimal. I was updated by the Honda representative as to how the work was going and the information was accurate. The representative was not pushy about additional work that needed to be done.

Francis

3 de mar. de 2014

This is the second time( by chance) that my car was serviced by Scott Walker and I'm glad he did. He was very professional and even helped me saved more money than the coupon that I presented to him. He knew what service I needed and very straight forward. Even when I was waiting at the customer lounge, the personnel I met from the salesrep to an office staff were friendly & made me feel welcome & at home albeit the heavy rain. I'm glad I came to Scott Robinson for service by accident as I used to have my car serviced to the same place where I purchase my Honda. I will continue to do business with you. Thank you SR Honda!

Patricia

2 de mar. de 2014

Everything went very smoothly. I was in and out in record time. The service rep, Don, was very efficient and helpful.

Jonathan

27 de feb. de 2014

The customer service, check-in person - Don - was seriously awesome. Super friendly, helpful and engaged. Additionally, the auto service guy - didn't catch his name - who pulled my car up was similarly friendly and engaged.

Paulette

27 de feb. de 2014

i've been a Scott Robinson customer since 2002 when I purchased the Odyssey. All servicing of the car since then has been done by Scott Robinson. This was always done in a timely and courteous manner. I like the coffee and cookies too!

Shannon

25 de feb. de 2014

The man that helped me, Don, was very friendly and efficient. He got my car in and out as quick as possible, and made it a very smooth experience overall. I did not feel like I was speaking with an agent, I felt like I was doing business with a friend.

Lea

25 de feb. de 2014

I had a dead battery at 4PM and called and was told to come in. The service person was prompt and you charged the battery and I said I needed an oil change too and he did that at the same time. Great customer service.

Judith

24 de feb. de 2014

The service associate was very friendly and efficient. I ESPECIALLY like when I come in on my day off (saturday) that the oil change is quick and I do not have to go bak and forth with a cashier to get my car. I like dealing from beginning to end with the associate that writes the service. Many times the cashiers are NOT friendly and are "paper pushers"

Barbara

23 de feb. de 2014

Nice that you keep track of the car's service record.Efficient process, courteous and knowledgable service writers.Like the check-up and car wash with oild change - that keeps us coming back!

Melissa

22 de feb. de 2014

Efficiency and extremely kind and professional service representatives. VERY POSITIVE! WISH I WORKED THERE OR THE EMPLOYEES YOU HAVE WERE MY COLLEAGUES!

Patrick

22 de feb. de 2014

The service was completed on time and my expectations were fully met. The service advisor was excellent. He was very professional and confident.

Joann

21 de feb. de 2014

Loved the young man who helped me! He was very helpful and explained everything. He said he just started working for you. I think he had wonderful sales skills. And a smile!!!

Richard

20 de feb. de 2014

Service was timely. The technician explained everything before the service started, and the car was returned at the time promised.

Danny

20 de feb. de 2014

My service Adviser was Jose Gomez, He notified me of all maintenance recommended for my vehicle. He explained everything to me and I was happy that I got him as my adviser. The whole experience felt very personal. I felt so comfortable with him that I took me vehicle a few days later to follow-up on additional service need and took my other vehicle one week later. Thank you Jose.

Ladonna

19 de feb. de 2014

I've been a customer of Scott Robinson for many years. Our family has made 5 purchases here. It's nice seeing familiar faces and working with people who arent just trying to force you into a car. They truly listen to you and understand your needs. Randy Lee (our salesman for over a decade) and Aron worked really hard to make sure I was absolutely satisfied with my purchase, and I was. I can honestly say that because of them and our experience, we are a Honda family for life. With sincere thanks! LaDonna Speare

Robert

18 de feb. de 2014

You really need a mark above excellent. My service representative was courteous and explained the work that needed to be done clearly and accurately. He was very professional and sensitive to my level of understanding. He also made excellent recommendations regarding future service intervals. When I picked up my car it had been washed and vacuumed. I could tell the difference on how much better my car ran within 30 seconds of driving. I feel like I received real value for the work done on my car.

Robert

15 de feb. de 2014

I come from Santa Monica because I trust Mike to give me an honest review and insure the work is correct. I do not trust other dealers due to their dishonesty. I would not come back if Mike is not there.

Desmond

14 de feb. de 2014

I was impressed with the pricing. Moreover my service advisor Jimmy Nowell was very professional. In addition Jose Gomez was very warm and friendly.

Kelley

14 de feb. de 2014

Fast and friendly. The service dept did not try to oversell me on things I do no need regarding general maintenance.

Kashif

14 de feb. de 2014

prompt reply from sales person, understanding need and providing adequate solution. Detailed explanation provided by Finance department to understand calculations.

Donald

14 de feb. de 2014

In and out, with no hassel. Treated like we where the reason HONDA was a sucessfull busness, and were incourageds to return. Scott and Donald were very helpfull explaining what I needed to know.............THANKS....

Olga

13 de feb. de 2014

The staff was professional and friendly. The representative worked with my insurance saving me lots of headache and back and forth calls.

Howard

12 de feb. de 2014

You did a quick assessment of problems with my Honda at the 90,000 checkup. I appreciate the car being ready several hours prior to the promised time. Although the cost of the repairs was high, it was handled in a professional manner.

H

12 de feb. de 2014

Immediate recognition by a friendly and courteous service writer who answers all my question and explains what is needed to correct problems I'm having with my Honda.

Ameriga

11 de feb. de 2014

Albert Diaz was patient, courteous, & professional. He called me back in a timely manner. He was very helpful. Checking in and out was very efficient and quick.

Michael

10 de feb. de 2014

We have bought 2 Honda's there from JP Patalano. The best sales experience ever! They know us, and do not overcharge on service.

Betsy

9 de feb. de 2014

They were right on time so great for my schedule. Jonathan was very nice too and answered all my questions. I also love the online scheduler and you are open on a Saturday so I don't have to take vacation time off of work.

Neil

8 de feb. de 2014

Service Advisor, Jimmy Nowell was excellent. He kept me informed of the progress of the service and had the car finished early. Thank you.

Linda

8 de feb. de 2014

Pleasant and prompt service. Things were explained so I could understand them. No surprises re: costs. Lounge comfortable. Car ready when promised.

Ivana

7 de feb. de 2014

Don't take your car here for repairs. This place does not care about your car. I took my car in to get painted ended up having to get it painted 4 times before it was right. They left scratchs on the sides of my car and told me they could wax and polish it out. I went to pick my car up and they painted it right but thw scratchs are still on my car. I DID NOT HAVE THOSE ON MY CAR. if you care about your car don't take it here. save your time and money. This place will do nothing but stress you out.

Cheryl

6 de feb. de 2014

Service person letting me know what was due to be done and any preventive work that was coming up so I could decide while I'm there if I wanted them to go ahead at that time and do the workor wait until next time. Service man jimmy Nowell excellant

Jean

6 de feb. de 2014

Jonathan was great to work with. He stood by his quote & when there was a problem, he made it good. Thank you.

Don

4 de feb. de 2014

I liked that there seemed to be no question about what needed to be done; that I was in and shuttled home in a short amount of time; that my car was finished sooner than expected. The service rep was very friendly and helpful.

Paula

1 de feb. de 2014

It was easy and I like the fact that Scott Robinson has my car's previous information so determination of current maintenance requirements can be made. Luis Hernandez was very informative and helpful.

Kayla

31 de ene. de 2014

All the staff was kind and understanding. They explained the information to me regarding my car in a way I could understand as I am definitely not knowledgeable about cars.

Patti

30 de ene. de 2014

This service during this visit and previous visits were consistently excellent. Service was fast and efficient. Service advisor is technically excellent. Facilities looked very clean. Customer lounge is comfortable

Marva

27 de ene. de 2014

I was able to reserve a Saturday morning service appt. and was taken immediately when I drove in. Staff was very accommodating and friendly. I was out in no time and able to enjoy the rest of my weekend.

Cynthia

26 de ene. de 2014

Jonathan was friendly and thorough. He gave me a tentative ending time which I liked. There wound up being some other concerns that the mechanics found. However, even after attending to those things, I left close to the tentative ending time that Jonathon originally gave me. My car's performance is greatly improved. i noticed the difference right away.

Robert

26 de ene. de 2014

This was a service visit. Immediate attention, efficient friendly check-in. All service performed timely and added items remembered by the leader and crew. Suggestions for added replacement of air filters was sound, and I agreed. Excellent experience overall.

Katherine

26 de ene. de 2014

The office staff was extremely friendlyThe body work was perfect and done in a timly mannerWork was done on time when they predicted My Car was super clean and shined up when I picked it up

Mary Jane

24 de ene. de 2014

Richard the internet manager was very friendly. I've never leased a car before and was a little afraid of leasing a car. Richard gave me a ton of information so I can weigh my options on which route I should go. After Richard gave me information on what leasing a car is all about, I felt more comfortable with what I would be getting myself into.

Teresa

23 de ene. de 2014

They took care of me quickly and even got the shuttle to take me to work on a non shuttle time. I really appreciated that!

Dean

23 de ene. de 2014

customer service,warranty...i live 60 miles from dealership,theres another honda dealer 6 blocks from my house...to me it seams like honda warranty should be able to be used at any dealership...with enthusiasm....pfpffffffft

Taylor

22 de ene. de 2014

Every sales associate and staff member was dedicated to getting me a car. They were knowledgable, polite, and professional. They made it fun to buy a car!

Sasha

19 de ene. de 2014

Upon pulling up, I liked the large signage telling customers where to go for service. Mike Sakamoto helped me, and he was very professional, knowledgeable, and friendly. He, more than anything else, made my experience a positive one.

Robert

18 de ene. de 2014

Very honest and efficient service department staff. The car always comes back clean. Also, the same service advisor who is there to take the car in the morning is there at night when I pick up the car to review the service performe and answer any questions.

Daniel

16 de ene. de 2014

First off they actually had the car I wanted in stock. The salesman helped me right off the bat. No pressure and the helped with the price that I wanted. They agreed to take a credit card down payment that other dealers usually fight over. I was in and out of the dealership in under 2 hours. Overall great experience.

Joanne

16 de ene. de 2014

Sonny was my contact who found the car I wanted to purchase and extended the price I wanted to pay via the Costco program. Great service!!

Sarah

16 de ene. de 2014

Mike Sakamoto was very personable, knowledgeable and attentive ensuring customer satisfaction. It shows that he really cares about the job he is doing at Scott Robinson Honda.

Linda

16 de ene. de 2014

Amazing!!! Natasha assisted me in making the best choices for my needs. And although I have some significant credit challenges, she and her manager found a way to make the purchase work. I LOVE Scott Robinson!! Also love my new Civic.

Michelle

11 de ene. de 2014

Mike is always very thorough. He has a great attitude, balanced, high level of energy (without coming across as brash, hyper or aggressive), patient, attentive to customer's needs/truly listens and "gets" the customer. He's able to juggle multiple activities and not let things slip through the cracks all the while looking for solutions to issues that customers bring up. He utilizes all of the resources at his disposal to ensure the needs of Honda and the customer are met and resolved. He demonstrates excellent customer service through his technical knowledge, attention to detail, friendliness and courteous nature. If more dealership employees at every dealership were like Mike, it would help turn customers negative feelings about the automotive/dealership experience into positive ones.

Karen

9 de ene. de 2014

Although I thought I'd be dropping my car off for service and taking the shuttle home, the Service Advisor let me know that my service would only take about 1-1/2 hours. I chose to wait in the comfortable waiting room. My car was ready in less than the promised time.

Nicola

5 de ene. de 2014

Jonathan was very professional and courteous. His assistance was valuable especially in saving money on the car repairs needed now and future concerns. Lease thank him directly for his exceptional professionalism.

Ronald

4 de ene. de 2014

The service writer was prompt, efficient and didn't try to sell me service that was not due. The shuttle service was also prompt and the driver professional.

Grace

2 de ene. de 2014

I went in for an accessory replacement and I've been meaning to mention about the service man who helped me he helped me for an accessory installation and was excellent! He intercepted me upon my arrival quickly and began my service promptly. His estimate of completion was quite precise, and his friendliness helped me on a particularly personally challenging day. He also informed me of other things my car needs and the time it needs it, and helped me to understand it all as I'm kind of ignorant about car stuff. I am returning to this location to follow up on his suggestions for work my car needs. I've experienced a lot of robotic types of service people in a rush and he surpassed my expectations. I'm so happy about the paint recall Honda is giving for a warranty extension and have an appointment set up. Someone also recently hit my car, and despite the other insurance company's preference to use one of their body shops, I'm going into Scott. I already have the request for the estimate submitted by State Farm. ThankS Scott!

Stephanie

31 de dic. de 2013

Acura couldn't fix my brake problem for over a year. I explained to Luis what was going on and it's all fixed. :-). I appreciated how he explained things in a way that made sense.

Omar

31 de dic. de 2013

Mr Jimmy Nowell greeted me as soon as I arrived. He is polite and very accomodating. He even apologized for waiting a little bit longer but he explained why and it's because they have to check and replaced the battery.

Hirotaka

30 de dic. de 2013

You made kind and enough explanation about the services, and offered discount coupon this time. All works completed by exact estimmated time. Waiting room is very comfortable. Free Wifi and free good coffee.

Arthur

29 de dic. de 2013

I made an appointment with Jimmy Nowell for service at 7:00am the next day. He was there on time and my car was ready by 10:00am.

Dan

28 de dic. de 2013

Fast. The guy who helped me was super nice/polite. The waiting area is clean and nice. A painless experience A place you can count on for great service.

Barbara

27 de dic. de 2013

Scott Walker was exceptional! His professionalism and courtesy was much appreciated. The service was completed well within the time promised. I look forward to continuing to utilize your service department for both of my Honda's. With so many business doing away with the best practice model of providing good customer service. I'm proud to be a Honda owner where people actually value my business.

Julia

24 de dic. de 2013

Prompt and courteous service. Service Rep was happy to help me and did not pressure me to add on services I may have needed nor did he suggest services that I knew were unnecessary.

Hiroko

24 de dic. de 2013

The service was fast and accurate. They did what I told them to do and they did it. Jonathan Moreno, who was our service manager, was friendly and kind. Sincerely Henry Suzuki

Robert

17 de dic. de 2013

Mike Sakamoto was very helpful in helping me with my cars problem and diagnosing the problem. I would recommend this dealership to people I know with Hondas!

Raphelle

17 de dic. de 2013

I like that Scott Robinson offers a shuttle that can take you to work while your car is being worked on. I also know that my car is getting the best service and I feel confident that my car is safer because of it.

Neil

16 de dic. de 2013

I interfaced with three employees and found each one professional, friendly, and caring. The car is wonderful, but that is why I buy Honda vehicles.

Phyllis

15 de dic. de 2013

Albert gave me detailed explanation of services that should be done and which can be done at a later date. Kept in touch with me.

Terry

13 de dic. de 2013

The personal concern, professionalism and courtesy extended to my wife (Patricia) and I from your employees: Carlos Valencia and Marlene located in the Body Shop Department. My wife/I got the feeling that Carlos Valencia takes great pride in his job, caring a lot about customers and providing excellent customer service.

Marianne

11 de dic. de 2013

Very professional. In right away and job completed right away. The problem that was caused by another company was resolved by your people with NO CHARGE.

Brad

11 de dic. de 2013

Mike Sakamoto is an awesome service writer. He was able to take care of my issue AND get me out of there quickly. My car was fixed and I only waited about 90 minutes. I'll definitely be back.

Xou

11 de dic. de 2013

Quick and thorough service, plus, Scott( sorry, I fogot his last name) was friendly, knowledgeable, and straight to the point.P.S. The coffee machine was awesome :)

Angela

10 de dic. de 2013

Friendly, helpful, knowledgeable, professional customer service. Jonathan was very responsive and explained everything thoroughly. It was a complicated job, and we were impressed that it was able to be completed in one day!

Tuan

7 de dic. de 2013

I love Scott Robson Honda. I had a very good impression with this service department and their staffs. I always bring my Honda here for service. Jonathon Moreno is very helpful and professional.Tuan

Bruce

5 de dic. de 2013

The Service Rep Luis Hernandez was very helpful, The problem was a starting issue at different times. The tech found the problem with the fuel reg and updated the ECM. The service rep received the OK to use the 25% black friday labor discount. All 3 Hondas I have have are serviced at Scott Robinson. All the Service Reps are very good.

Dennis

2 de dic. de 2013

Mike Sakamoto was my service advisor. He was courteous, friendly and listened to my concerns. He called when he said he would and filled me in on the few things that were found during servicing including the prices of fixing them. The car was ready when promised. We have always had a good experience with Scott Robinson whether buying or repairing. And having a washed car returned to you is a nice touch!

Richard

1 de dic. de 2013

THE SERVICE ADVISOR ALBERT DIAZ WAS VERY HELPFUL & TOOK TIME TO EXPLAIN THE WORK DONE ON MY CAR. THE SERVICE WAS DONE IN A TIMELY MANNER.

Barry

1 de dic. de 2013

My Service Advisor Raymond makes me feel like I'm his only client. He is thorough in explaining the process, what to expect, then follows through as promises, then follows up on picking up the car, making sure I am happy with results.

Mary

30 de nov. de 2013

The promised wait time was delivered and Albert the service advisor took his time explaining the needed repairs along with the inspection made on the car, he was very patient and courteous.

Rick

28 de nov. de 2013

The salesman was very knowledgeable about the Accord, leasing, setup, etc. He also let me pick out my car from a large selection. He is very patient and professional. The finance person was excellent as well.

Gertrude

28 de nov. de 2013

Your sales staff is extremely well versed in your product. Sonny Khan is very patient in dealing with an older customer who was in pain and had some difficulty walking. However, he went to great lengths to make comfortable. He spent time going over the various features of the new vehicle, We test drove a couple of cars and Sonny made every effort to make me comfortable.

Jose

28 de nov. de 2013

I took my odyssey in for service which I did not want to do based on my first experience, but Scott was very knowledgeable and helpful. He has great customer service skills and is committed to customer satisfaction.

Allison

25 de nov. de 2013

This is the 2nd time I have worked with Jonathan Moreno as my service representative and he is very professional, helpful and friendly. I have taken my car to another Honda dealership in the past and felt as if they were giving me extensive lists of items that should be serviced or fixed that were not accurate and only trying to make money. I have never felt that way at your dealership and will not use the "other" dealership again.

Steven

25 de nov. de 2013

I ended up spending a lot more than expected as my car needed a bunch of fluid changes, but I had brought in coupons from the Honda flyer and I was given those prices.

Dorita

24 de nov. de 2013

Friendly, professional. Jimmy Nowell was great!Explained what needed to be done to car. Honda is fortunate to have him in the Service Department. He Called me when car was ready for pick up. Excellent service

Binh

21 de nov. de 2013

I was one of the latest appointments of the day. Rachel was very friendly and helpful in checking my car in for service and didn't forget my car wash. She honored my coupon from another dealer too. I was very pleased this time. Hope Rachel will hang on for awhile.

Michael

21 de nov. de 2013

It convenient and close to where I live. I bring my car in after work in the morning when there's no there and within two hours, service on car is done.

Susan

20 de nov. de 2013

The person who took my car in was very nice and took the time to explain every detail about my visit. He was also very knowledgeable about all the services Honda offers.

Bridget

20 de nov. de 2013

The service advisor was very helpful. He carefully listened to and made note of all my concerns about my vehicle. He kept me informed and made it easy to schedule a return appointment for warranty work (part needed) that was convenient for me.

Linda

19 de nov. de 2013

I went through the Costco program. I talked to Sonny, and we bought the car, real easy. I would do it the same way again.

Milt

19 de nov. de 2013

Smooth transaction, service adviser was prompt, courteous, and knowledable, and the service was preformed as estimated, in fact the car was ready prior to the estimated delivery time.

Rosemarie

17 de nov. de 2013

The warm feeling all your people showed us. The consideration of our situation with our financies in helping us to obtain a new car, thank you

Nancy

17 de nov. de 2013

My salesman, was awesome, going above and beyond what I thought a salesman should do. My car is awesome! I love it!!The finance guy was great. Awesome experience.

Niki

14 de nov. de 2013

I asked questions of several employees while I was there and everyone answered all my questions without directing me to speak to someone else. Everyone is friendly and helpful, asking questions to help pin down problems and offering additional info. The work is always done perfectly and my car returned fixed and washed. They have a shuttle to take you home, which I have used on occasion. They have a large, very comfortable waiting lounge with TV, Internet access, newspapers, magazines, free cookies, fruit, coffee, hot chocolate, etc., etc. Best of all...everyone seems to really like working there!

James

10 de nov. de 2013

Rene was very personable and explained everything I needed to know. He deserves a raise! Seriously, it was his customer service which made the experience a pleasure.

John

10 de nov. de 2013

Scott was very pleasant and helpful. I came early for the appointment and he took my car when I arrived. My husband was not happy with the service last time and you offered us some complimentary services. Scott listened to me and provided the extra services. He called me when my can was done and found a brake problem. He was able to have the brakes done while I waited and even used a coupon to keep the cost down.

George

10 de nov. de 2013

Checking in was east. The waiting area was comfortable. I did not feel like I was being pressured to do more work on the car than was necessary.

Patricia

9 de nov. de 2013

It was easy to go online and make an appointment. When I arrived I was greeted by Albert Diaz he explained everything from the begining to the end. He was friendly, courteous, and professional.

Charlotte

9 de nov. de 2013

Quick professional service and the Service Technician kept me informed of the progress of my vehicle from beginning to end. I would never get my Honda serviced anywhere else.

Scott

9 de nov. de 2013

I need the Winterizing Special. I was going to drop off instead of wait but Scott stated I'd have my car back in 1.5 hours and he was correct.

Patty

7 de nov. de 2013

The service advisor Mike is knowledgeable, experienced and very friendly. He made the service in-and-out a breeze. I'm very satisfied with Honda dealership and the service provided.

Suzanne

6 de nov. de 2013

Always treated to courteous and friendly service. Service advisors (current service advisor - Rene Moreno) are knowledgeable and very helpful. Vehicle is always ready as promised. Can't ask for better service that what is always provided.

Carmella

4 de nov. de 2013

I have had my CRV serviced by Scott Robinson since I purchased it in 2003 and have always been satisfied. Service personnel is very helpful.

Myrna-Pilar

18 de oct. de 2013

I knew what I wanted and pressed on these issues with the salespersonResearch the product before visiting a dealer. Know your price limit.Stay focused on your goal. This becomes a battle of the wills.

John

17 de oct. de 2013

All the people my wife and I spoke to at your establishment treated us with the upmost respect and courtesy. We did not get this at any other dealership we went to. Your selection was vast but we new what we were looking for and you people had exactly what we wanted. Imad helped us and I was impressed of his professionalism and he has a great sense of humor and that is what built the TRUST and sold the auto. Keep up the great work!!!!!!!

Cameron

16 de oct. de 2013

Scott and Lewis gave me a fair break on repairing a defective tire pressure sensor even though my car was technically out of the warrantee period.

Barbara

13 de oct. de 2013

I was pleased to be able to obtain an appointment in a timely fashion, actually within two days, which was my request. They did offer a next day appointment. I only had to wait a few minutes after I arrived at the service bay. The customer service rep. was personable and efficient, informing me what was needed for the service for my car, mentioning the coupons that he could apply toward the work. Service was done in a timely manner while I waited in the waiting room with a very nice choice of hot drinks, and cookies and apples if I desired. Washing the car before returning it to me was a nice bonus.

John

12 de oct. de 2013

Good customer service by Scott Walker! He checked on availability of parts, gave me an estimate on installation including parts, informed me when it should be ready, and completed ahead of time! Happy to also see Mike Sakamoto, who was excellent to work with at Scott Robinson on Crenshaw; in fact, I wasn't pleased with my last experience at the Crenshaw facility, which is why I went to the Hawthorne facility.

Angelica R.

8 de oct. de 2013

FREDDY G & FAWZY!! These guys were both awesome! Freddy was funny, honest, and totally entertaining!! We laughed, we cried (not literally), and had a great time overall. He gave me all of the info that I needed and asked about the car that I decided to lease. Fawzy was awesome! We talked for a while about the car and he worked with me to get a great deal on a brand new car! He was really personable and friendly and knowledgable about Honda and the cars. My grandma has been going to Scott Robinson Honda for years and recommended me for years and referred me here. My cousins have also had good experiences here as well! I had an awesome time overall. I'll definitely be back!

Twyla

2 de oct. de 2013

Brianna (sp?), Aaron....great team! Went out of their way for us, even got a ride to carmax to and from to sell our other car, awesome....love the Ridgeline!

La

26 de sep. de 2013

I liked how when I arrived, I was assisted promptly. I also liked how everything was explained to me about the vehicle after being serviced. The refreshments while waiting are also a plus :)

Stephanie

21 de sep. de 2013

Great customer service! Sales rep (Michael Martello) was very helpful, welcoming, and friendly. He worked with us to get a great deal. Without a doubt, I'll be referring family and friends to Scott Robinson Honda.

Lisa

19 de sep. de 2013

The young man who assisted me, Travis was very courteous, helpful and informative on what is going to be done on my car and gave me an approximate time the service would be completed.

Aaron

18 de sep. de 2013

Scott Robinson Honda had the car I was looking for in the right color, with the right options and at the right price. Eric is knowledgable about the cars and inventory and he is honest and easy to work with.

Boris

18 de sep. de 2013

Great leasing experience. Our salesman Sonny was wonderful. He was patient with us, he explained everything, and he worked hard to find us the right vehicle. He took a long time with helping us, and that is what got him the sale. The finance guy Jeffrey was just as patient and wonderful as Sonny. A great experience all the way around.

Arly

16 de sep. de 2013

Mike Sakamoto was very helpful & friendly. I came in for a smog check which was completed in less than 45 minutes. I appreciate the quick, courteous, efficient service.

Cathy

15 de sep. de 2013

Service advisor was very helpful and gave me a lot of information about the timing of future service needs and my car's service notification system.

Susie

15 de sep. de 2013

My husband and I appreciated the ease and VIP treatment of our VIP Sales Mgr. KenHe respected our firm budget and never pressured us to go beyond that point.

Dino

14 de sep. de 2013

Vern Calloway was very professional and attentive.We felt like we got a great vehicle at a fair price with good financing terms, and a very fair offer on our trade-in.

Maria

11 de sep. de 2013

My first experience with Service Representative Jimmy! He was most attentive to our specific request, understood what we wanted to accomplish and ensured we got exactly what we wanted for our new 2013 Accord Sedan. This level of service and attention is why we will return to Scott Robinson for our future service needs for our new car. Thank you Jimmy!

Zach

11 de sep. de 2013

I liked the customer service I received from Scott and Travis. But the one thing that stands out about my visit is that the Manager, Louis, was kind enough to slightly lower the amount for my break repairs due to a tight financial situation I was experiencing. I greatly appreciated his understanding, it showed a lot of character. I will definitely recommend Scott Robinson Honda in Torrance, CA to others.

SilverBullitSI

10 de sep. de 2013

The Internet manager answered all my inquiries about the car I wanted to buy in a timely manner. However, a socal honda dealer quoted me a lower price and Scott Robinson Honda did not match the price. I was even willing to drive around 90 miles to their dealership because they have the color I wanted. Since i was not in a hurry to purchase a new car my patience paid off when my local dealership got the color I wanted two days after I spoke with Scott Robinson Honda. I purchased the car in the color I wanted for invoice price with my local dealership.

Josh

8 de sep. de 2013

I went in for oil change and I could tell the place was packed. Iwas told 2hrs and I got a call after an hr that the car was ready which was a nice surprise. Overall I was very happy with the customer service today as I have had bad experiences in the past.

Cynthia

5 de sep. de 2013

Everyone was extremely friendly and informative. Explained process thoroughly and answered all of our questions so we understood the answer. Provided multiple options considering our circumstances and what we could afford.

MNFBrian

4 de sep. de 2013

I bought a CRV for my wife from Freddy and was overwhelmed with his all out effort in meeting my needs. He made the extra effort seem effortless. So much so that I returned three months later and purchased a second new CRV from Freddy. Both sales were handed timely, professionally. He could easily transition into teaching others in the industry the right way to help customers.

Ryan

4 de sep. de 2013

Stuart Lipschitz was a great person to deal with. He was honest, and the price he quoted me over the phone is the same price that I got once I arrive at the dealership.

Aaron

4 de sep. de 2013

Scott Robinson had the exact car I was looking for. They have an extensive inventory. The process was easy. Eric and the rest of the staff are true professionals. I got a great deal on a beautiful car. I couldn't be more happy.

Oscar

4 de sep. de 2013

Quick Strait forward no hassle information about the service to your vehicle. Also, Completed detailed information when your washed vehicle is handed back to you. Great Job!

Bray

4 de sep. de 2013

Ease of purchase process. I was in and out in a short time. All staff was friendly and helpful. The lot was stocked with lots of options making my decisions easy to find what inwas looking for

Brigette

4 de sep. de 2013

I like that Van was straight to the point with my negotiating price on the car. I felt that he was looking out for my best interest. It helps that his really nice.

Paul62

30 de ago. de 2013

I have been to many car dealers in the past 6 months, helping my son to find a car that he liked and at a good price. I have to say without any doubt that this dealership has the best customer service in my area (South Bay) I specially thank and recommend Mr. Fred Gardner and Mr. Stuart Lipschitz. They are very helpful and polite, pay attention to detail and after listening to our expectations, they went out of their way to help out and found the best possible deal. I recommend them to anybody looking for a Car. I should also mentioned that everybody else at the finance department and the dealer facilities was also very pleasant

David

28 de ago. de 2013

Jonathan Moreno was my Service Advisor, and he kept me updated about the progress of the service, as well as made recommendations about other needs my car had, like the broken engine mount, and that my rear brakes were nearing the end of their useful life. I planned on taking my daughter on a drive up to San Francisco, and feel better knowing that the people working on my car before the trip were also looking out for our safety! Great job!

Valerie

28 de ago. de 2013

Van was honest and friendly. Easy to work with and not intrusive or pushy. I felt like he took care of me during the stressful experience that is purchasing a new car. Walked out with what I wanted, paying what I wanted. Would go back and consult for future car buying advice.

Carl_Stammerjohn

25 de ago. de 2013

My wife and I just purchased our first new car in 25 years. The experience at Scott Robinson Honda was surprisingly great. We bought our last car, a used certified Accord, at another dealer and the experience was painful. Not here. Our salesman, Freddy Gardner, was awesome! Very knowledgeable about Honda vehicles and about cars in general. He never pressured us, he took no for an answer (unheard of!), kept us entertained, and gave us a great deal. Everyone else we dealt with at the dealership was friendly and helpful, too. We would definitely go back. Highly recommended!

carbuyer

23 de ago. de 2013

Great customer service by Ricardo Ramirez. No haggling and left with a better deal than originally planned.

CivicCNG

19 de ago. de 2013

Just bought a 2012 Honda Civic CNG from Scott Robinson. Stuart Lipschitz was great to deal with. No haggling over price, and honored what he told me over the phone when I arrived. Would definitely do business with him again, as he is a straight shooter.

sunshine

18 de ago. de 2013

You seem to have cleaned up your act. I bought a car from SRH 2 years ago and I swore I would never do that again. I happened to be picking up my car from the body shop and I decided to look around the lot. I had a much better experience this time. Keep doing whatever it is you are doing. Its much better there now in both sales and service.

Linaflor

14 de ago. de 2013

Carlos and his crew did an awesome job on the repairs and they did it ahead of schedule. Great attitudes, great service, very accommodating, good updates. Staff is the best. Will definitely refer people to Scott Robinsons' Body Repair Shop for sure!

Beej6721

6 de ago. de 2013

I purchased my car from out of state and Stuart made the process a breeze. He was very quick to reply to every email, text or phone call I placed. Since he was my only contact at the dealership, he worked with all of the other departments for me to complete my financing and paper work. He is a true professional that is dedicated to his customers. He worked hard to get me the best possible price for the car and got me a GREAT deal. Even after my purchase he has been amazingly helpful with additional questions I've had. My wife was very nervous to do this deal with someone we've never met. After reading other reviews here her concerns were eliminated and I want to do the same for anyone else. Know that Stuart and Scott Robinson Honda are good people you can trust, they will work hard to get you a good deal, and will always be there for your car purchase. Give them a call, I'm glad I did!

mjenkins83

1 de ago. de 2013

I live pretty far from Scott Robinson Honda so I had been in contact with Stuart for a couple days before I actually went into the dealership. He was very friendly and always called me back to answer any questions. After looking at several dealerships, I decided to buy my car from Stuart because he was able to relax and explain things in a way that other dealers couldn't. He also worked with me budget-wise to put me in the car I wanted. He even made me some very nice tea and gave me a pack before I left. He is the man. Go check this place out if you're shopping for a car

rbanzca

27 de jun. de 2013

(The Good) will accept competing dealers service couponsFine print Honda oil changes require synthetic Oil or blend. Dealer tries to charge more for this

mariannewelsh

27 de jun. de 2013

Visited Scott Robinson Honda to look for a used car similar to Prius. Carlos greeted and worked with me all through not one, but two purchases within a week of each other. He knew exactly WHO to go to to get the job done correctly. When I returned the first car purchased, he again worked with management and then me to get exactly what I wanted, it turned out to be a LEXUS and I LOVE this new/used car.

Kelp

16 de may. de 2013

Since we started our company, we've used our Honda Odyssey to take us to every event we film, which has been over 300 events, in the last 5 years! Our main job is wedding cinematography, so it's crucial to have a reliable car to get us to the ceremony and reception sites, or we can't film in the creative style we pride ourselves in doing. We can't be worrying about our car, when it's our shot list and documentation of the event we have to focus on, our Odyssey lets us do that with ease. This is why we always bring it in for it's normal service checkups, to keep it running for years to come.

bellwaterfish

9 de may. de 2013

I purchased a car for my wife from Stuart and he made sure my wife left with everything she had hoped for. For that alone he deserves a metal. I will be sure to share the good word about Honda. Stuart saved the day with his helpfulness but more importantly he is genuine. I will be sure to come back. Thank you for a great experience.

Chasity123

8 de may. de 2013

I am beyond happy with the service I received from Stuart and Aaron. I have a whole new outlook and restored faith when purchasing a vehicle. I will never go anywhere else. They delivered exactly what they promised and went beyond to meet my needs. I am going to tell everyone I know to come see Stuart Lipschitz. I am going to post my experience Facebook so everyone will know there are still a few great Sales Consultants that back up their word! Thank you so much for this great experience.

Stacey

25 de abr. de 2013

I was at the dealership last weekend attempting to downsize my car. I explained my goal to Freddy who showed me two vehicles that fit my needs. We test drive one and had a very informative enlightening conversation. I would definitely recommend Scott Robinson Honda.

dtran17

24 de abr. de 2013

In May of 2012, I was looking for a 2012 civic sedan ex in white for my wife and stopped by Carson Honda next to our house. They only had a black one available and advised us that they could get us a good deal if we bought it. However, After about 4 hours of back and forth negotiation and being passed around like a door knob, we left because they couldn't get anywhere near our asking price. The next day, we decided to try our luck at Scott Robinson. We were greeted by Mike Martello. He had the color we wanted and took us on a test drive. I was surprised that he was really friendly and had a calm personality - totally opposite from the cut throat salesman we've dealt with in the past. I asked a bunch of questions about every little feature that I could think of and he explained everything very thoroughly. When we sat down to negotiate, there was absolutely no pressure or shady gimmicks. I threw out a low price and was expecting him to bring his manager out like other car dealers, but suprisingly he met me in the middle with the price and we were out of there with our brand new car in 2 hours!! The only complaint is that Honda changed the body and added more features for the 2013 model year. The differences are: metallic paint, back up camera, new rims, updated suspension, headlight/tailight changes. However, we are completely satisfied with our purchase and have no regrets. Update: 4/19/13 I came back and purchased a 2013 CRV ex AWD for my mom and a 2013 accord coupe ex for myself. Go see Mike Martello - he will get you a great deal!

garrett66

23 de abr. de 2013

Scott Robinson Honda was great. No hassle, no haggle dealership that gave me great customer service. Jeff Kokkinos called me and had the Accord I wanted , color , price and a quick turn around and I was on my way home very happy! I highly recommend this dealership. Thanks to Jeff K. And Doug ( finance ) for a job well done!Garret

Destenie08

10 de abr. de 2013

I loved the fact that Freddie got me in and out of the dealership with a great deal and with the car I wanted! It was so quick that I made it to work on time...make sure you ask for him!

bobchatt1

7 de abr. de 2013

I highly recommend Scott Robinson Honda! I purchased my 2013 Accord Touring car this past October and thoroughly enjoyed the purchase experience. John Henry and Aaron Bell were the sales reps who took very good care of me. I received good value on my trade in and they worked with me on the purchase price and options. They had a silver model Accord in stock and when I mentioned that I wanted black they offered to drive to another dealer to get my car (which they did). Recently (Friday 4/5/13) I took my Accord in for the audio-nav software update. Scheduling my appt with Sherry Garey was easy. I then called Sherry back to request a couple of accessories be installed at the same time as the software update. Sherry was, again, very accommodating...and I did not have to change my appt date. Taking the provided van to the close by Enterprise car rental location was also very easy. I was there in 5 minutes, had my car in 10 minutes and was able to get to work on time. Kudos to the folks at Enterprise as well. Very friendly and customer oriented.My service rep on Friday was Jonathan Moreno. Jonathan is a very personable, knowledgeable and professional sales rep. He explained everything that needed to be done and when it would be done. When I picked up my car in the afternoon (on time)....Jonathan spent some time with me to explain how the new accessories and software update worked. Very helpful!!Everyone I talk to at Scott Robinson Honda in Torrance has been very nice and helpful. I am very happy with my new Accord and am very glad I bought my car at Scott Robinson Honda.Bob

Ricardo

9 de mar. de 2013

I came in about a week ago, minutes before closing. Mr. Thomas was awesome! He made the process easy, and gave me the car I wanted at a good price. I recommend Scott Robinson, Mr. Thomas, and his manager Aaron Bell to anyone looking to buy a Honda.

jennapayan

4 de mar. de 2013

I really enjoyed working with Herbert Castro!! I dread buying a new car, it has taken me 13 years to buy a new one and Herbert made me feel so comfortable, was not pushy at all. He allowed me to test drive as many cars as I wanted and I enjoyed the whole experience; from test driving, to figuring out the deal, to actually buying the car. I would recommend Herbert to any of my friends and family!

Rick770

11 de feb. de 2013

For the five and a half years, I have gone to Scott Robinson Honda on Hawthorne Blvd. Each employee that I have spoken to in the Service Dept seems to have a negative attitude toward customers. Personally, I have spoken to a few Service Reps at Scott Robinson Honda and each and every time I have had service done on my Civic I have had to deal with people in that department who seem to go through the motions of their job; but, really don't have the personality to be working as a service rep dealing with customers. I have even sent emails to Jeff Robinson with no reply from him. I have spoken to the Honda Corp and they informed me that each Honda dealership is independently owned. I understand that; however, I feel there should be some guidelines that Honda expects their dealers to follow. The last time I tried to get the van to take me home locally while my car was being serviced; they gave me such a hard time that I became disgusted and walked home.They appear to do a good job servicing customers cars. However, their attitude toward Honda customers leaves a lot to be desired. Personally, I feel Scott Robinson Honda is mismanaged and until they can do a better job of showing me that they are really concerned about the customers needs when they bring their car in; I would highly NOT recommend this dealership.

Marcus

8 de feb. de 2013

I recently called in regarding a used vehicle and spoke to one of the internet guys there. I made an offer and he said he would call me back and let me know what he can do. Its been a week! no contact. I send him a message via "internet" asking for a reply and no answer. I don't know about these guys.

nikithomas73

20 de ene. de 2013

I bought a 2013 Accord and I had an awesome experience with Fawzy Mansour. He was friendly , knowledgeable, and very attentive to my needs. He was not pushy at all. I trusted his honest opinions of the product he was selling. I will definetly recommend him and Scott Robinson to anyone shopping for a car.... Niki, Torrance, CA

Vladimir Lyudmirsky

19 de ene. de 2013

Just bought the used car under dealer's satisfactory points of quality and warranted for 30days/or 1000 miles driving that one.Three points of dissatisfaction of the car's quality has been found during pre-saledrive with a salesman M. Castro "on the board" and been promised to fix. Extra 2 points of dissatisfaction has been found after the first 100 miles after purchased the car. Car was stand on Service Department at Scott Robinson Chrysler Dodge Jeep site and forall business hours on 01-18-2013 and there is absolutely nothing has been fixed...at all.I've been called to a service department for 4-5 times, and just left messages, becausethere was nobody to answer the call. Just after 04:25 P.M., service adviser D. Sanchezcalled me back and told that they do not have a time to start and finish any kind of work.So, I have to pick up the car and in couple of days back. It is a very first and so bad experience dealing with service representatives... in my entire life...very bad.However, I am very satisfied in working with a financial department and it's manager Mr. Jason Corrigau, who personally assist me in process of making Sale-Purchase agreement and did it with the highest level of professionalism and as human being as well.He, also, by my request, spent his own time in order to help me in dealing with Service Department,and I hope the car's problems will be fixed on my next visit to Service Department.That is why I put "yes" and recommend SCOTT ROBINSON dealership to other people, because there is very professional management in Financing and I believe in other departments, as well. So, that is my first opinion about Scott Robinson's Chrysler Dodge dealership in Torrance, CASincerely yours,Vladimir Lyudmirsky

Nysac

5 de ene. de 2013

The day after Christmas we went in to just look at vehicles and left with a 2011 Honda Pilot. The salesman, Jim Capella did an awesome job, showed us new & used vehicles with No pressure. The financing was a lot quicker than expected. Thank you for a great experience and we will definitely refer our friends & family.

Mcpauly

29 de dic. de 2012

We purchased a new CR-V on Thursday. We had talked to other Honda dealers and Van and Vern was the first with the best price and provided a very simple honest approach towards the purchase. We were in and out in about three hours and we were not hassled to pay more or buy more add-ons. Weve had other experiences purchasing Hondas from other dealers and Scott Robinson completely blew those guys out of the water. We are extremely satisfied and we will be taking our new car there for servicing and keep them in mind for the future. I would give it a five star experience. Thanks!

socaltime121

17 de dic. de 2012

Great place will buy next car here in a couple of months, it was a good experience, the gas tank was empty, but who cares i picked the car up on a saturday night, it had just arrived and i didnt get to the dealership until 830 at night, sales guy jason was great

preetysandy3

4 de dic. de 2012

I just bought a 2012 Honda Accord on Saturday. Fawzy Mansour was my sales consultant. I was grateful to have such a patient salesman. He took time to explain to me the features on the 2012 model. He did not pressure me to buy and was extremely helpful. It was my first car buying experience and he made it pleasant. I will definitely recommend him and Scott Robinson Honda to my friends and family. I was able to get the car I wanted and stay within my budget. I am a very happy customer.

jrubasky

2 de dic. de 2012

We arrived at Scott Robinson Honda after signing up on the Costco buyer Program. We were kept in the loop the days before by emails and a phone call. On arrival we were met immediately at the dealer by Natalie, who then introduced us to our sales person, Krishelle.The costco program was explained to us, we went out into the lot and picked out a vehicle to test drive, (Had already determined a CRV was in the picture). After the test drive my wife was sold on the CRV and we went in to complete the deal. Krishelle made that purchase experience one of the best I have ever had, (quite a few cars in my 50 years of buying). What was really a pleasure was the Finance, extra add on, paper work meeting with Mike. No hard core pressure on extra items, very professional.All in all, by far, the nicest and quickest purchase we have had in the last four purchases.Thanks again Natalie, Krishelle and Mike.

ocarinalink

23 de nov. de 2012

First thorough review from my part, but I wanted to write a really helpful one for Stuart and the guys at Scott Robinson, and for anyone else thinking of going there for their next car. Some quick points:- I'm in sales as well, while additional an Army reservist, and I went in here knowing what I wanted and what the dealership wanted.- Despite the sales situation, I still felt extremely comfortable and taken care of by Stuart, who defined my experience at Scott Robinson- Stuart went above and beyond his role as a salesman, taking care not to use high-pressure sales tactics and staying respectful of my decision-making process, while working hard to get the best possible deal I could get- He even helped me after the car purchase, setting up meetings and working with the dealership to resolve my issues with the car alarm that was pushed on me by the finance guy. In a world where trust is so hard to come by in the world of automotive shopping and maintenance, I would recommend Stuart to my friends interested with a Honda purchase again and again and again. - Finally, I know how important reviews are, especially when choosing a dealership for your new car. I'm a real person, and I'm not paid by Scott Robinson to post this review. This actually happened, and I feel it's rare to have a positive experience like this, that I have to share it, so feel free to message me with any questions.----------------------I was in the market for a used SUV that would fit my budget and my needs over the next few years. My trusty Civic could no longer handle the need to traverse the rough roads at Camp Pendleton, and I needed a vehicle that could handle carrying tons of gear, yet give me a refuge to rest in the wilderness. After using the USAA Car Service to find a suitable car for my budget and needs, I settled on the Honda Element - now to find a place to buy it!The USAA Car Service helped me find a few dealerships that offered the Element - one of which was the Scott Robinson Honda dealership in Torrance. I decided to visit them first, as the other two Elements in my sight both started at 14K, and were almost 100 miles from where I lived. The Element at Scott Robinson was being offered at a lower starting price, and even though it was an older model (2006), I figured it could be a great deal, considering it was a Honda.Experience-----------------------After emailing the dealership, they set me up with Stuart Lipschitz, who met me at the dealership, on-time and with a smile on his face. I went into the meeting with a realist view - I know car salesmen are in the business to make money, and they'll say anything to make the deal - so I went in to find out everything I could about the Element and how much they'll bend over backward to get the "OK, I'll buy" from me. Test driving and trying out the car was very professional with Stuart - he didn't make me wait, he didn't try any sort of pressure-tactics with me. He simply said "Let me get the keys", and off we went! During the drive, he asked a few questions, but simply encouraged me to put the Element through its paces - accelerations, braking, turns, going uphill, and even driving all the way to the freeway and taking it a couple of exits to test it at higher speeds and cruise control! Spent probably at least almost an hour test-driving, and he never showed any impatience or pushing tactics to see if I wanted to buy - just simply let me drive :)I told him I loved the Element, and that I wanted to see the CarFax after getting back. He agreed, and we talked a little chitchat on the way back to the dealership. Once there, he walked me inside the dealer room, led me to his desk, and asked if I wanted anything to drink while he got the CarFax. I said yes, and he goes, "Why not a cappuccino?" (Nice) With cappuccino in hand, he brought back the CarFax. Upon reading it, I saw that the Element had been brought into maintenance every 6 months at Scott Robinson, and that it only had one owner - no crashes, clean title. I expressed surprise at such a well-maintained record, and that it was major brownie points for me to buy; Stuart said the same, saying he rarely sees a CarFax that thorough.So, finally, he asked me, "So, what will it take to get you to take it home today?" I had, of course, had told him that I was intending to take at least a night to sleep on it. The car also wasn't exactly the color I envisioned my next car would be - it was forest green, while I was hoping to take home something more professional looking (grey or black, for example). I reinforced these points with Stuart, who of course understood - he reiterated to me that, if I buy, it will be with a car that I felt completely comfortable buying. Finally, after a bit more discussion and cutting the price down a couple hundred, he simply leaned back and asked, "What will it take for you to buy today?" After some thought, I replied, "Bring it below $10k, and I'll buy." He stood up, asked me to wait - then came back after a discussion with his boss. "Congratulations", he smiled, and offered his hand :)It's been two weeks - I still love my Element, and I still feel I found the best deal I could find from a dealership with Stuart and Scott Robinson. There was only one point of regret that I came away from the experience that day - the finance guy who took over after Stuart convinced me to buy the Karr alarm that was installed on the Element as added security. It became a regret as I tested it during the week after the purchase - the alarm would sometimes refuse to go off after testing the door handles, rocking the Element, and banging on the window. However, Stuart again helped me out - he arranged a meeting with the dealership to check the alarm. I visited the dealership and ensured that the alarm actually worked - I thought that was the end of that. However, after coming back home, the alarm again started acting weird - at this point, I finally gave up and decided to demand my money back. I was worried, though - I had heard stories of dealerships refusing to meet with new car owners that were unhappy with their alarm purchase, and insisting that the alarm install was nonrefundable (which is incorrect, of course - unless stated in the contract, all services by a dealership are refundable and reversible if the service does not meet expectation). AGAIN, Stuart took time out of his busy schedule and gave me a hand: he tried arranging a link-up with the finance guy to have the alarm returned. After a couple of days of voicemails and non-returned emails, he finally informed me that his boss told him that I could bring in the Element and have the alarm removed, with my money refunded! Talk about a sigh of relief - I was prepping to go "thermonuclear" and fight for any dealership shenanigans, but it turned out Stuart and Scott Robinson saved me the trouble!When all was said in done, I'm now the proud owner of my 2006 Honda Element, and I had a very enjoyable and comfortable experience, with no question in my mind that I got the maximum bang for my buck, with a very surprisingly low-level of fighting high-pressure sales tactics and fighting for my rights. I'm very thankful for Stuart and Scott Robinson Honda, and I will definitely keep them in mind for my next Honda, as well as recommend them to all of my friends looking for one!

teknofile

20 de nov. de 2012

Jeff Kokkinos was the sales associate I dealt with and he is a dishonest man. First, he gave me an amazing out-the-door price via email for a 2012 Honda Odyssey EX-L w/ Navigation with "pro package" (mud guards, wheel locks, cargo mat). I confirm that his offer was out-the-door, meaning taxes, dealer fees, everything was included. He confirms it is out-the-door. I was happy. I told Jeff I would come to purchase the vehicle that night after work. I called Jeff at 6:30pm to confirm the vehicle was there and to tell him I'm coming so he doesn't go home, he confirms everything. I drive over an hour through traffic on the 405, I've got my wife and kid with me, and when I get to the dealership, the Odyssey is not there. Jeff says big mixup and that another dealership picked it up in a "dealer swap" by mistake, but they're only 28 miles away and it will be back in 30 minutes. I am upset. Jeff tells me, in the presence of my wife and another sales associate, "I never do this, but if your Odyssey isn't here in 30 minutes, I will sell you a 2013 Odyssey Touring for the same price." I ask him if he's sure, he says, "I give you my word." My wife and I begin to fill out the paperwork. Jeff brings out the offer sheet with final price. The price is $2600 more than he quoted me in writing. Jeff tells me $2200 is for a service package, and when I press him on what the service covers, he doesn't tell me, but rationalizes to me that it will give me peace-of-mind. I ask him again what exactly does it cover, and he says it's a bumper to bumper coverage for 5 years / 50,000 miles but is flexible in milage or years. I tell him I don't want it. Then I look at my watch and say to Jeff that it's been 30 minutes, is he going to sell me a 2013 Odyssey Touring? Jeff says to me, "You're kidding right? I can't sell you that car for the price I offered you for the 2012." I ask him why he even made me that offer, that even if it was a joke, he shouldn't say things like that. I told him to his face he was being dishonest. So going back to the 2012, there is now a difference of $400 and Jeff says it's because the "pro package" wasn't in the computer when he calculated the price. He then tells me his sales manager won't budge and I have to pay for it because someone in the service department already installed the mud guards, cargo mat, and wheel locks. Jeff then explains that it's usually $999 for the package, but I'm getting a great deal at $400 because I'm an internet customer. I'm thinking to myself that $999 (or even $400) is way too much money for mud guards, a rubber cargo mat, and wheel locks and tell Jeff that because he gave me a written offer of X-price, he should honor that. He says he can't. I walked. That whole experience took over 1 hour and 20 minutes. The entire time, the vehicle Jeff promised me, said was in stock and on the lot, never was there and never showed up in the "dealer swap" mix up.

John123778

14 de nov. de 2012

Thanks to my sales person, Stuart Lipschitz and the finance manager Doug Hofmann. Both made the experience really great. It was quick, easy, no pressure and great service.I will definitely recommend this dealership, and especially Stuart as he made it fun and expeditious.Thanks again.John

Wonda1b

28 de oct. de 2012

Easy, friendly environment to be in. All the sales associates I came in contact with was very polite. Pricing was acceptable. I'd def send family and friends

shopper

15 de oct. de 2012

excellent sales assistance and excellent finance assistance. mr henry and mr monnier made the new car purchase an enjoyable venture. thank you

Michael Spivak

14 de oct. de 2012

This was the second car that I purchased from Scott Robinson Honda. My first experience was very good, but this last one was the best new car purchase to date.I was on a time table and I told Stuart I had 2 hours to buy a Civic start to finish. My request was honored! I had my new Civic NGV in 2 HOURS!!! Everyone was extremely professional from the Sales Consulant Stewart to the General Manager, Erin. I never felt I was being pressured or rushed. I would like to commend all the people who work at Scott Robinson Honda. It was truly a very pleasant experience and I got the "Best Deal" from them. Most of all, I have "The Best, Safest, and Most Eco-Friendly car on the road!" Once again, thank you to all...

billmiller11

16 de sep. de 2012

Leak in power steering, fixed under warranty. Great experience. Fadi Awed was the service person who worked with me. They diagnosed and fixed it and didn't charge me for anything. They kept in contact so I knew what was going go. Very nice people to work with.

BYGROBZ

1 de sep. de 2012

Walked into this dealership knowing exactly what I wanted and was completely deceived and lied to. I lack sense of direction and made myself SUPER CLEAR of that single option. Sales person Kurt and I looked at every new 2012 CRV in the lot. We couldnt find a single model with GPS pre-installed. Then was told No problem, I will have one of the techs install one *tonight* factory unit! I was even sold on free traffic updates via some-kind of Honda FM channel. Hours went by during negotiations. Finally locked in all the financials [75% down payment] *plus* the $1,500.00 for the Honda GPS. The car was submitted to the crew for GPS install and detail. During this time I was signing all the paperwork with Finance Manager. Another experience I will never forget ~ his office was basically an ash tray! Out of leftfield We will have the tech come to your house. I have been suckered into a 3rd party GPS! It has been over three months and I still do not have a GPS! Not sure how this is even legal. I put the brakes on Legal Counseling otherwise Honda Corporation excludes themselves. Dealing with Honda directly has produced no results. The last update: We called Scott Robinson Honda and left three messages with front desk. Wait for it wait for it theres more! I will save the rest for weekly posts on EVERYTHING that links to this dealership. I want what I was promised!

Aaron

31 de ago. de 2012

Before I came to Scott Robinson Honda i went to purchase my pilot from Miller Honda Culver City Since I bought two cars from them previously but I had really bad experience there, they were charging me really high interest rate and were offering me $2000 less for my trade what Scott Robinson Honda gave me. Sonny was very professional and honest.He gave me excellent deal I was very pleased with my purchase from Scott Robinson Honda and I would recommend every one.

AndreiNina

19 de ago. de 2012

We had our car in the body shop for some repairs, and had to use the shuttle service.We were completely satisfied with the perfect workmanship and with the quality of the service from all the people. Very nice, highly recommended.

gigi c

14 de ago. de 2012

In all honesty, I don't like cars, period. Yet, I have to have one in So Cal. Honda's have always been brought up to me by owners...so I went with 'owner's advice,' went to Robinson...met Freddy, he was awesome! He understood exactly what I wanted and delivered!! Thanks!

JenHanson

14 de ago. de 2012

For starters we walked in and exchanged a used car for a new more reliable vehicle, they wanted to get us in a vehicle that they seemed to be more focused on pricing and selling you one than anything else. They were pushing us to buy a vehicle so much that we never even got to test drive it until I said you know with all this negioation I still havent even test drove it. The people we friendly until you got the vehicle than it was like so-so. I got the car and after I signed the contract he said I was good to go and I was like well do I get my new car or do I have to come back tommorrow and get it? Then the guy said oh yeah just go stand out side and they should be bringing the vehicle around. So I stood there for 15mins watching all sales people walk by me and not say a word. I felt out of place. Then they wouldnt allow me to get my actual personalized plates off saying they belonged to the car so we fought them on that.Got the car and it had under a quater tank of gas they almost let me drive off with out a full tank ( which was the least of my worries).To sum it up-- month later they contacted us afterwards saying that our contract never went thru a month ago so we were driving around with no contract and we had to come in and do a new contract- they never sent in the dmv registration and it has been almost 3months which law states after one month you can get pulled over for not having it.- sent my car statement to us 7 days after the payment was dued and the statement says its suppose to be sent the 14th of the month prior too the payment date. -they didnt pay the full amount of my old car that i was getting statements saying i still owe on it while it was sitting on there lot to be sold. I also saw that they didnt fix all damage to my old car and sold it as if there was nothing wrong with it. To me seems shady when u want to buy a reliable car from any dealer theres a chance that it may not be a truthful deal with them just so they can make money in return. I never had a horribe headache experience with a delaer like this and honestly I would never recommend them to anyone I know because this is just too much to handle, part of me just wants to walk away from this dealer and never look back, everytime I go there, there are people who have had probelms getting help to get there vehicle maintance taken care of and I was like wow I guess I am not the only one having problems with them. But I will say in all of the chaos, Jeremiah Knapp was the oringinal one helping us until he had gone on vacation leave before we officially got the car and i highly recommend him if you decide to go there he seems to be very truthful with you of all the people we dealt with, and I am sure there were others that are good too that we didnt deal with, we didnt deal with everyone. However on a more positive note, love the CRV2012 AWD. Just recommend you dont get the base model bc theres no basic necessities like no lumbar support seat that every other dealer provides in the base model vehicles, and some others.Also would write this review in the dealership due to most of the problems came after we left the dealership

scottagregory

12 de ago. de 2012

I leased a new Civic from Scott Robinson Honda recently. John Henry was a pleasure to work with. He is very knowledgeable and helpful. He gave me a great deal and not once did I feel pressured. Even after the car was purchased, he took a great deal of time to make sure I understood about all the features the car had and how to use them.

cocoqi

7 de ago. de 2012

I walked into this dealership not expecting to make a purchase but I walked away with a brand new Accord on a lease. My car broke unexpectedly and I was able to trade my car in and walk away with the new car and complete all necessary paperwork in a day. As a young student, purchasing a new car can be an intimidating process, so I especially appreciated the professionalism and patience displayed by the great people at Scott Robinson. My sales person Breanna Cooper was extremely helpful and walked me through all the paperwork and answered all my questions and more. She helped me find the right car at the right price for me. I have never met a more approachable sales person in my life, she does not pressure you into purchases and does all she can to help you meet your goals. Thanks again Breanna and the Scott Robinson Team !

Markhc

1 de ago. de 2012

I wanted to take the time to write a review because I can honestly say that the experience at this dealership has been pleasantly different to any other dealership I have been to. The reason is both the management and my sales person, Stuart Lipschitz who went out of his way to make absolutely sure that I got a fantastic deal.It was quick and simple and he managed to get the exact color I wanted from another dealership. He drove me home to drop my other car and got me into the finance department in about 20 minutes after the deal was concluded.Richard in finance was diligent and showed me all my options without being pushy or disrespectful.Kudos again to Stuart for all his help. I definitely will be sending my family and friends to him.Mark Houghton

Hondasilver

30 de jul. de 2012

My husband and I have a wonderful experience buying a new car. Looking at all the advertising on the internet and newspaper, we were shopping around and trying to get the best possible price no matter Nissan or Honda. Our first stop is at Scott Robinson Honda and met with Freddy Gardner, he was friendly and professional. When we showed him the price of the advertising on the newspaper of other brand dealer, he was so honest telling us the difference between these two cars and the reason for the low price. Then we left him and visiting the other dealer and found out what he said was true. So we returned to him within one hour. He was so patient and nice helped us got our dreamed car within our budget frame. We felt so lucky to have Freddy Gardner as our sales person. Your company should be so proud to have a high standard personnel like him. I will definitely recommend my friend to Scott Robinson and looking for Freddy Gardner whenever they need a car!

DANIELLE-MATHIEU

27 de jul. de 2012

I WAS ON A MISSION! A MISSION TO FIND THE CAR THAT WAS PERFECT FOR ME! I TOLD BOBBY STOYKOVICH WHAT I WAS LOOKING FOR, AND HE HUNTED IT DOWN. HE WAS VERY PATIENT WITH ME, EVEN THOUGH I ASKED A BILLION-TRILLION QUESTIONS! HE GOT IT IN THE RIGHT PRICE RANGE FOR ME, AND IT EVEN HAD EXTRA BELLS AND WHISTLES THAT I WASN'T EXPECTING. WHAT CAN I SAY.....BOBBY HOOKED IT UP. THANKS!

Leslielazner

13 de jul. de 2012

I had the most fantastic experience buying a car. My salesperson Stuart Lipschitz went out of his way to make sure that I got the best deal. I can honestly say that I'm not an easy customer. He was extremely patient, polite and upfront. I Am grateful for the wonderful experience I had as I normally dread going to car dealerships.I was really pleasantly surprised by the way he handled things and will recommend my family and friends to buy from him.Leslie L

New Car Purchaser

13 de jul. de 2012

Thank you Scott Robinson Dealership for continuing to be a great partner for our car purchases. You all have made our first car purchase a wonderful experience. Natalie and Jennifer, thank you thank you for working with me understanding my goals as a consumer! You two are the best:) I will definitely refer my friends and family to you all.

sally12345

11 de jul. de 2012

I really recommend this family owned dealer. My sales person Stuart Lipschitz was absolutely fantastic. He was patient, kind and went out of his way to make sure that we got what we came for. In addition, the price was really great and it was an easy process.Thanks Stuart!!!!

Dalsemer

10 de jul. de 2012

Great experience overall. Everyone was a pleasure to work with. Anyone interested in buying a Honda needs to visit these guys... especially Van Holloway and John Henry.

Allenjka

8 de jul. de 2012

It was time to buy a new car after riding a scooter for the last 2 years after giving my daughter mine when she went to college. The reason I was able to now buy a car was that my father passes away. I was very close to my father. Life to me is NOT "all about the money". Though I was very happy with the financing with Richard as well! I have to say that I am not fond at all of salesmen, esp., car salesmen. Your company should be very happy and proud that you have Freddy Gardner working for you. I hope you value him! He is the ONLY reason I did not shop around other dealers and returned there to buy my car. He was professional and funny and there was no high pressure. The only thing I want to say is if you come back to buy please call to make sure the person you like is in. Unfortunately Freddy was not and he then had to share his commission with another person. I am still so upset about that. Again Freddy was the only reason I returned to buy the car. He deserves 100 % +. Kathy Allen Manhattan Beach/ Berkeley

scottorooney

7 de jul. de 2012

OUTSTANDING CUSTOMER SERVICE - TOP NOTCH SALES PERSONNEL!!Fred Gardner provided my wife and I with the BEST CUSTOMER SERVICE we have ever experienced buying a new car. He was extremely personable and is a great listener. If I were a car dealer, I would want Fred working for my company - he's an outstanding representative for Scott Robinson Honda, and I would recommend all the other SRH team members that we worked with there- Carlos Crump who helped us narrow our choices for which type of Honda we wanted, Chis the Manager and everyone else there. THANKS SRH!!

AndreiNina

1 de jul. de 2012

It was a real pleasant experience meeting and dealing with Fred Gardner and Doug Hoffman at Scott Robinson Honda in Torrance. Fantastic people, incredible quality cars and real bargain price and financing. We did no expect this, considering our previous car buying experience, but it was a true big exciting and pleasant day.We'll come back, and everybody should give Scott Robinson Honda a try - they will have a very nice surprise.

jflores0320

30 de jun. de 2012

i came here disappointed from power acura looking to walk out the door in a new car. my sales person, sebastian kosiarz was incredible. asked all the right questions on what i wanted and took me all over the lot showing me all the different accords they had in stock. it was a great experience and he made the deal happen. i know ill be going back to him in the future for another car.

sgolleher

14 de jun. de 2012

Excellent new car buying experience thanks to Stuart and "JC". Both were very patient with me as I had a certain price, color, loan rate and accessories that I wanted. Even though I did not buy it the first day I took a test drive, I did return 5 days later after he was able to get my exact color for my CRV-LX. It was such an enjoyable expeerience even when I went to meet with the finance manager, Macos. I am a tough negotiater and they respected my ideas and thoughts and all of us were satisfied with the final deal. I appreciate the followup after I bought the SUV by Stuart and definitely recommend this dealership and Stuart as your salesman.

Love my CRV

14 de jun. de 2012

I was searching for a new SUV and decided to check out a Honda so I went to Scott Robinson in Hawthorne. As soon as I arrived at the dealership with my son and his wife, we were greeted by a very charming and quite humorous salesman named Stuart Lipschitz who made the whole experience of buying a new car quite a nice expereience. I explained I was just looking and he still allowed me to do a test drive wihtout putting a lot of pressure for me to nbuy that day. He also introduced me to another person named "JC" who assisted in finding out what a car loan % would be for me. I decided not to buy that day but 5 days later, I got the exact SUV I wanted and it was an excellent experience in all areas including meeting with the finance staff member anamed Marcos. Highly recommend this dealer to anyone wanting to buy a Honda.

dcdf

8 de jun. de 2012

I was referred to SR Honda by the Costco Buyer Program. Van listened to what I wanted, asked questions and made suggestions. He saved me $2000. when he explained the difference between 4WD and 2WD and I realized I didn't need 4WD. I wanted a 2012 CRV EXL and it had to Opal Sage! Van worked tirelessly in making it happen. He was honest with me about what they would negotiate on, however, he said it with a smile! Richard has a great sense of humor and Kevin was very patient and thorough as he explained the car's electronics to me. Overall, it was the best experience I've had purchasing a car.

ErikaB

30 de may. de 2012

I had an excellent experience at Scott Robinson Honda. I went in to specifically look at the 2012 Honda CRV EXL and they had the exact color combination I was looking for. I spent another two weeks debating my purchase and also went to Santa Monica Honda (not the best customer service there), but ultimately ended up back at Scott Robinson as my sales rep - Thomas Aguilar - was very friendly and didn't pester me the week leading up to my purchase. I came prepared with what my bottom line on price was and they were surprisingly very accomodating with the negotiating. I am extremely happy with my new car and would highly recommend buying from this dealership.

Andre

26 de may. de 2012

Five months ago on my first contact with this dealer a met Stuart Lipschitz. Since He got my contact, he text to my phone the deals they have until I finally decide that the civic would be the best option comparing same class cars . reliable car, great looking , comfortable and good price . I love the car! patiently they got me the best deal possible. this is my first new car so I think stuart had a hard time with my trillion questions... Good job Stuart. Thanks a lot! Thanks all Scott Robinson Staff, you guys are great!

Craig

18 de may. de 2012

Jason and Jeremiah worked as a team to help me juggle a busy schedule and purchase a Civic GX over several calls and visits. Thru their guidance, I redirected my purchase from a 2012 Civic GX to a 2011 GX with 17,000 miles in cherry condition, saving several thousand dollars. These guys rock! Thanks

Rams4ever

7 de may. de 2012

My wife and I made Scott Robinson Honda our very first stop when shooping for a new 2012 HONDA PILOT EX. The salesperson quickly gave us an excellent offer to think about. We were determined not to rush and compared prices with at least 10 dealerships all over So. Cal. including Miller Honda who we thought could beat any offer since we had purchased 3 Toyotas in the past from. MILLER HONDA gave us offers way to high and wasted our time. In short SCOTT ROBINSON HONDA is NUMERO UNO with the best prices in town.

CR-V fan!

5 de may. de 2012

I leased a honda cr-v for 4years, shopped around looking to either buy or lease a new car...but ultimately decided to buy the same car I had leased because I was so happy w/it. I was fortunate enough to work w/Jennifer Dekilato through the purchasing process...she was so nice! She spent 3hr answering all my questions during the first encounter! The only reason I gave 4 instead of 5 stars is because I wasn't the biggest fan of her partner, who seemed a little too eager to close the deal. If you work w/Jennifer...I promise you'll leave a happy customer.

jimsasselli

1 de may. de 2012

Worked with Fadi Awed as a service consultant for my 2003 Honda Odyssey. He was friendly, professional and proactively advised me of applicable coupons for the work required to keep the cost in line. Be sure to ask for the free movie coupons.

Carguy 50

19 de abr. de 2012

My wife and I went to Scott Robinson Honda and talked to Freddy Gardner to check out their stock of used CR-Vs and found one that was very nice. It was a 2010 EX model and my wife fell in love with it. After test driving it, we knew we would take it home. He not only bent over backwards to make the deal, he made the CR-V affordable for us and made sure we were happy. I will go back to him to buy another car soon. My 2000 Camery is getting up there in miles but not to worry, because Freddy made me a lifelong customer out of me. I will buy another car soon, and it will be from Freddy at Scott Robinson Honda.

A girl who loves my car

17 de abr. de 2012

My 2009 Honda Civic SI was recently totaled a few weeks ago. My boyfriend was driving and was fully stopped at at stop sign and was hit at 40+ mph. He is ok thank god. I still owed money on the car and was very sad that I had to say goodbye. I had my car towed to the Scott Robinson Honda repair shop on Crenshaw blvd in torrance, I was being helped by Lee and he was very understanding and considerate of my situation. He told me that if I wanted to get I to another Honda to let him know and he would refer me to someone at their Scott Robinson dealership. I said yes and so I went and met Jennifer. She was friendly and understanding. Very helpful as well. I test drove a few cars with her and was still deciding so I decided to come back late that week to make a decision. When I came back she was helping someone else but she got someone else to help me right away. His name is jeramaiah. I drove the same cars but this time I had my boyfriend with me. He loved my car as well so I wanted his input as well. We decided on a 2012 Civic SI and they had two left. One in the color I wanted. We then made an appointment to buy the car a few days later. Jennifer got all the paperwork ready the day before so that the process would not take so long. She was out that day so jeramaiah took care of us. He was fast and professional and took care f all of my needs. He gave us a really good deal in the car. As well as the gentleman who took care of the final paperwork. They really work with you to make you happy. It was the first time I baught a car on my own with no consigner. And I thought it went pretty smoothly. I feel so bad because I forget the gentalmans Mae who did our last minute paperwork but he was great as well. Overall it was the best and smoothest car buying transaction I have ever experienced. They are great at Scott robinsons. They will take care of you.

SRISIVA

15 de abr. de 2012

The service was good, and fast. Freddy from Sales department did a fabulous job. He assisted us through out the process. Dough from finance department did his best to lower the price. I truly recommend buying a car at this location and make sure to get Freddy (Sales Rep) and Dough (Finance) while buying a car. They will make a difference

Omarr

14 de abr. de 2012

On 2-18-12, my son and I went to a Honda dealer in Hawthorne. We started browsing when a dealer, Herbert Castro approached us. He asked us what kind of car we were looking for in a friendly way. After a short conversation I showed him which car I wanted. I was debating between Honda Civic or Accord. Mr Castro was so patient to show us both cars. He is knowledgeable of what he is doing. After giving us more information including the price of the car, I decided to have the Honda Accord EXL. The, after the paper signing, Mr Castro showed me how to access the different features of the car including the voice command which I thought was so amazing. I would definitely recommend Honda to my friends and family and to look for Mr Herbert Castro. I gave Mr Castro an excellent performance. By the way, the one I bought is the second Honda Accord I acquired within the last three years.

Honda fanatic

13 de abr. de 2012

I recomend this dealer to everyone they were great I never expected to walk out with a brand new car and I did I was soo excited and relieve they are just great!!

Used Car Buyer

12 de abr. de 2012

Just bought a used Honda from Freddy G at Scott Robinson Honda. Freddy was great and the process was quick, convenient and well done. Thanks Fred!

loves to shop

10 de abr. de 2012

I recently bought a car from Scott Robinson and worked with Jennifer Dikilato. I was unsure as to what I would be able to get in to, I didn't have that much to work with but I desperately needed a new car. Jennifer and the sales team worked until they found what worked for me. Jennifer took the time to work with me and my schedule to get me a car the same day. And it is exactly what I wanted. She was very patient and knowledgable. I had a great experience and would definitely recommend her and this dealership to any of my friends.

Happy Gal

10 de abr. de 2012

I have been looking for a car for more than 6 months and have interacted with more sales persons to last me a lifetime. However all that searching finally paid off. I was actually interested in a different type of SUV but the internet sales person, Vern lured me to Scott Robinson Honda with a couple of good deals to check out. However, I have to say that Mr. Castro reeled me in and I am a very happy owner. He was honest and up front about my choices and with my brother agreeing with Mr. Castro, I went back to purchase the car that same night. I don't think I would have thought twice about purchasing my CR-V if Mr. Castro wasn't as fair and informative as he was without any pressure. I got a great deal on the perfect car and I have no regrets. The team at Scott Robinson Honda is outstanding.

12345

8 de abr. de 2012

This is the second car i have bought there & i have been very satisfied both times. From Jason DiMatteo in Sales to Ernie Rivera in Finance they totally made sure i got just what i wanted and at a GREAT price!! Very happy repeat customer :)

Bought an Odyssey

6 de abr. de 2012

From the test drive to the purchase deal to helping us install the all-weather mats after the purchase, Freddy gave us great customer service. Would definitely recommend!

Commuter

6 de abr. de 2012

Purchased a 2010 Honda Civic GX natural gas vehicle from Stuart Lipschitz at Scott Robinson Honda yesterday. Couldn't have asked for a better experience. Stuart made this a stress free transaction and we got an outstanding price. We will be sure to return for our next vehicle purchase.

Cindiluhu

4 de abr. de 2012

We bought a used Honda Civic, CNG, Certified Natural Gas. We had a wonderful experience. It was a very smooth and fast transaction from start to finish. No haggling back & forth about price, which was very refreshing. I would recommend Scott Robinson Honda. Our salesman was Stuart Lipschitz.

CKNAUDT

2 de abr. de 2012

GREAT CUSTOMER SERVICE., EXCELENTE FROM 0 TO 10 1000 POINTS GREAT DEAL., THXS AGAIN TO ALL EMPLOYES SCOTT ROBINSON HONDA IN TORRANCE CA CARLOS E KNAUDT

sad customer

28 de mar. de 2012

Having purchased from this dealer in the past, I returned to buy a certified used. The deal I made seemed fair. When I got he car home my wife and I discovered we were overcharged for DMV fee's.( This issue was resolved and a refund check was recieved)I also noticed several issues with the car that showed to be re-certified and/or inspected by the dealer and checked "OK" per Honda specs.They clearly were not. I contacted Scott Robinson Honda regarding the repairs per their recertification list that I had a copy of. To my surprise I was told, that they were not surprised the vehicle had these issues, as they take in so many trades and may return a few back to the lot without proper care. They also told me the sale was complete and it was now a warranty issue. I quickly discovered that my Certified Used Warranty did not cover my issues ie; burned out bulbs, non-working power points,disconnected fender panels etc... I Contacted Honda Motor Corp, who I found little help from, as they only serve as a mediator ( But will take a complaint about a dealer)Over several months I have made the repairs out of my own pocket, to bring the car up to my satisfation. The bottom line about this dealer is, CHECK THE THINGS THAT ARE IMPORTANT TO YOU BEFORE YOU LEAVE THE LOT,LET THE BUYER BEWARE, I am still a Honda fan,and I know these are tough times,but to sacrifice a loyal local customer is just a shame.

HondaCivic2012Lx

24 de mar. de 2012

I was very satisfied with my new purchase from Scoot Robinson Honda. Stuart was extremely helpful, friendly, and hard working. I truly felt that he was out to get me the best price along with the best car buying experience possible! I had received a great buy regarding a brand new 2012 Honda Civic and I would recommend all my friends and family to go through Stuart at Scot Robinson Honda. I had been haggling at many dealerships before going to Scott Robinson Honda and nobody treated me with such great respect and fairness as did Stuart. Most importantly he did beat all the other competitive prices!

Johnkovs

24 de mar. de 2012

Great experience! and great sales team! The Holloway brothers were very honest, friendly and efficient. I knew what I wanted and they had it for me and for a deal that I couldn't refuse. I arrived in my 2002 ford mustang and left in my 2012 Dyno blue honda civic sedan EXL i was literally in and out within a couple hours, driving off the lot in my brand new car.

lfranck

21 de mar. de 2012

I went in looking for a specific car online. The plan was for me to meet up with my boyfriend to test drive the car together, but unfortunately that didn't work out. While Kenneth was great and I would have made the purchase if I was the only one making the decision it was not a decision I wanted to make on my own and I was very straight forward from the get go.Once the test drive was over, we went into the office to look at the paperwork and I said I would be back tomorrow with my boyfriend and he went and got who I could only assume was his boss. While I understand they are in the business of selling cars and I can appreciate what he was trying to do, after saying that I could make the decision without the other party responsible for the financing, I felt pressured beyond my comfort level. Because of this I won't be purchasing a car from this dealership. Had they understood that I was not going to make a decision and left it at that, I probably would have been back but that kind of hard selling and twisting my words is not the kind of sales experience I'm looking for.

EE90620

20 de mar. de 2012

We were looking for a 2012 Civic Coupe with navigation and had narrowed our list to 2 dealers. Both offered similar (excellent) prices, and both had the vehicle we wanted. But when it came time to choose we went with Scott Robinson because Vern Holloway (our salesman) seemed to want to earn our business more than the other guys.When we went to pick up the vehicle Vern took us for a test drive before sitting down to sign the papers. No high pressure tactics. No surprises. No hidden fees. Just a really great price on a really great car. Everything went as smoothly as we could have hoped for.This is our 5th new Honda in the past 10 years and will certainly not be our last. We will certainly come back to Scott Robinson the next time we're looking for another vehicle.

MLS177

5 de mar. de 2012

WORST CAR BUYING EXPERIENCE EVER!! I would NEVER do business here again. If I could rate them with zero stars I would. It was a very shady and INCONSIDERATE group of people to work with.Since our family is growing, and because we live down the street, we decided to visit Scott Robinson in search of a Pilot. Jeremiah, our salesman, was pretty nice to work with at the beginning. Test drove a used Pilot and we were very interested in purchasing it. We then asked to get an estimate for our trade-in (just for knowledge) but I was going to sell it on m own. Then Dave comes in. Mr. "gum chewing, professional" salesman gives me a spiel and tells me I'm emotionally attached to my car and think it's worth more than it actually is before giving me the number. Also, instead of telling us there was a lower internet price, he was working off of the sticker price. He just gave us a bad vibe and we left.I get a call the next day from customer service and explained our situation. We head back down the street like idiots to work with Jeremiah again. Since he was busy, Bobby helps us and was really good to work with at first. He was very upfront, honest, and got to the point. Very much appreciated that. We couldn't agree on a price for the 2011 Pilot and started to negotiate on a NEW 2012 Pilot. We told him we were interested, but they didn't have a new EX model on the lot. Bobby said he can get it for us and would make it happen. We waited around for a an hour and told us they would call me the car would be there in 2-3 days. 2 or 3 days later, I get a call from Aaron, telling me that he can't get a car without extra accessories. I would also be responsible for the extra cost. After going back and forth over the phone 6 times, and even offering to split the cost of the accessories I did NOT want, he would not budge. I STILL agreed to the extra cost to get the car as soon as possible. I then get another call from Jeremiah saying they found the original car I wanted and the original deal was good. He said he would call me back to schedule an appoinment. Just to be clear, all I wanted was a silver EX Pilot model with no extras.We made an appointment for Friday at 6pm. After a long week at work, and making babysitter arrangements, my husband and I were looking forward to our new car. I get a call Friday from Jeremiah, asking to push back our appointment and I agreed. We walk in the dealer around 7pm and I ask to see the new car. Jeremiah says that "the car is in traffic, but on it's way!" He asks us to wait, comes back with Joe, and Joe tells us the car was SOLD!! I was LIVID!!!SERIOUSLY!!??!! Not one person was considerate enough of our time, our energy, my family's time! If Scott Robinson didn't have the car, why waste my time and tell me they were going to get the car!! So INCREDIBLY SHADY!I feel like the plan was to keep getting us to come into the dealership and talk us into getting anything, but come on. Aaron telling me I "deserved" the car and the extra accessories were worth it and Jeremiah saying the car was in "traffic"??It's sad that I drive by Scott Robinson everyday with my baby and now I wouldn't even take my car there for service.We went to Carson Honda right after we walked out the last time and had the BEST experience there. Spent half an hour negotiating, they ordered my car, went back the next day for 90 minutes and drove away in my brand new EX Pilot. Thank you Carson Honda! SHAME ON YOU Scott Robinson Honda.

zsazsazsa

4 de mar. de 2012

Working with Randy Lee (sales) is a positive experience. I never wanted to deal with car sales men but sometimes you have too. Randy sold me a car back in 2007 and it was a very positive experience. I still have that car and it run great, never had a problem, it was everything he promised. He was very helpful. Now it was time to get my daughter her first car. I immediately called Randy. He is a straight shooter so I felt very comfortable talking to him about what we wanted to get for our daughter. Randy helped us find the perfect car for her, one she loved and one that we as parents felt completely comfortable in letting her drive in. Randy understood how important this car was to us for our little girl. He really made sure the car was safe and reliable and in good working order before we drove it off the lot. He went above and beyond to make sure that car sparkled and shined for us. Even the people in financing got us threw the paperwork and out the door promptly. Over all again a very satisfying experience and I will be going back to get another car from Scott Robinson Honda/Randy Lee because they/He just takes good care of us. By the way I do all my service there and I can tell you they have never tried to see me something that I didn't need. I completely trust the service people too. I especially like Albert and Jonathan. Having purchased cars from other dealerships before, I can tell you that after my experiences at Scott Robinson Honda, I am completely happy to stay with them for all other purchases and car services. Good Job Scott Robinson, I and my family are very happy with your services.

chrisdenison

26 de feb. de 2012

Just bought Honda #9 as always it was a great experiance I felt like a queen when I walked on the lot.I was in and out in a reasonable time and Bobby was great so nice and knows his stuff.

kermz

24 de feb. de 2012

If all your looking for is a friendly sales person up until the time of purchase, knock yourself out. If you are looking for honesty and a reliable used car, I seriously advise you to look elsewhere. I was offered a 2000 Toyota Camry, and even after trading in my truck and negotiating, I still overpaid by over $2,000 (according to blue book). As if this wasn't enough I also bought an alarm system for almost $500. The moment I bought it I felt I paid way too much but I figured this car is going to last me years and nothing is wrong with it. A week into owning the car the check engine light came on. The diagnostic read that the O2 sensor was bad and that is about $400 to replace when you add the part and labor. On top of that the breaks started squeaking. When I finally got ahold of Vern (the salesman) after numerous calls, he told me to bring it in the next morning because the part itself was under warranty since they fixed it themselves before they sold it. When I brought it in somebody in the service department told me I needed approval from sales first, so I was back to square one making numerous calls. I called about 6 times in 3 days trying to follow up just for them to finally tell me to bring it in AGAIN so they can check it out. I brought it in about 8 in the morning and had to call the service department at 5pm to check on the status. He told me they were still waiting on approval. The next day the SERVICE department called me telling me I was rejected by SALES because they changed the other O2 sensor, not the one that started having problems, and since I bought an "as is" car they don't have to fix that. He advised me that if I had a problem I should call sales and he was just delivering the message for them. I picked up my car in the morning and called the salesman later that day when he was in the office and he said he wasn't required to get that fixed because it was an "as is" car. I told him I paid way too much for that car and the least he could do is get that part fixed for me since I barely just got the car. He tried to tell me he could get me a discount on the service. After being had on the car I knew better this time then to take the bait. I told him he got me and the best I could do now is recommend people to go somewhere other then this dealership then he just hung up. I haven't even owned this car a month and I already have to get major work done on it (and who knows about these brakes). After my experience here I learned that Scott Robinson Honda is dishonest and cheap and I know better then to get my next car here. I have already told a friend that was considering this place my experience.

smarkow

14 de feb. de 2012

Best sales experience EVER! We priced Hondas all over So Cal and Bobby came in with the best price. There was no negotiation once we got there. He was true to his word and a pleasure work with. Same with Marcos in Finance. A true pleasure to buy from Scott Robinson Honda and we would go back there in a heartbeat to buy another car!

robgiljr

27 de ene. de 2012

I had the pleasure to purchase a used car from SR Honda. My wife and I also had the pleasure to have dealt with the Holloway brothers. They are excellent sales agents at this dealer. The buying experience was smooth and without any hassle. Don't pay attention to any negative post about this dealer. They provided us with excellent service. The trick is to be firm on what you want and expect. Try to remember that they also have to make money, after all that is why they are in business.

Grandmalupe

23 de ene. de 2012

On August 15, 2011, I visited Scott Robinson Honda to buy used 2007 Honda Accord. I found the one I liked right away. I knew the price was a little high, but I really wanted it. I asked if it had been in an accident and Bobby said no. A few days later I took it to my Honda mechanic and he said it had been hit. The trunk lid does not align with the body and it had been repainted. When I bought the car I asked for a second key and was promised that I would get one. I have been back twice to ask for the key, but I am still waiting. My advice for anyone is to get any request in writing or forget it.

drbnsh

6 de ene. de 2012

Went looking for a silver honda ridgeline RT. Talked to a couple of dealers around long beach who said they didn't have it, but I could wait until the next shipment came in, maybe 1-2 months. Called Scott Robinson Honda and spoke to Bobby Stoykovich. Gave him my TrueCar quote, he accepted it no questions, no hassles. He checked inventory while I was on the phone and said they didn't have the truck at any of their stores, but there was one at another dealer in Poway and would I like them to bring it up so I could have a look. No deposit, no commitment. Called the following day to check on progress. Bobby wasn't in, but Van, his manager, immediately knew who I was and updated me on the progress. I arrived at the dealer the following morning at 1000. The receptionist immedeiately greeted me and once I introduced myself, called Jennifer, who took me for a test drive. She insisted I drive surface streets, freeway, bumpy back roads, and do some tight turns in an empty parking lot so I could get a really good feel for the truck. I said I wanted the truck, so Jennifer introduced me to Doug, the finance guy. I told him I wanted to use my credit union financing because they had offered me a good rate. He said that Honda had just that morning come out with some new incentives. I have a good credit score, so he ran my credit and got me a rate almost 1.5% lower than what my credit union offered. Total time in his office about 20 minutes.Back to Jennifer. While I was with Doug, she had the truck washed and filled with gas. After a brief discussion, the got the alarm guy to set the alarm just the way I wanted it. Went over all of the manuals, maintenance, and features. I asked one question to which she did not have the answer, so she hunted up the expert on that particular feature and had him explain it to me. Drove out in my new Ridgeline just before noon. Received a call and an email the next day from Jennifer making sure I was satisfied and stressing that I should call or come down if I had ANY questions or concerns whatsoever. I have had some terrible experiences in my car buying career. All of the staff I met at Scott Robinson were refreshingly friendly, professional, accommodating, and very knowledgable. No high pressure tactics, no hovering sales people, no syrupy schmoozing, just good, high quality, person-to-person business. If you need a car/truck/van (does Honda sell vans?) I STRONGLY recommend Bobby, Van, Jennifer, and Doug at Scott Robinson.

fbgurwns

31 de dic. de 2011

It was great experience to work with Natalie tass. I totally satisfied with my car price.Scott Robinson Honda gave me lowest price. However, many dealers have a skill to make people into confusion so that dealers tried to make great profit for them not customers. All dealers seem likethat they have a ADHD disease. Just do not listen what the dealers saying. Do not add any optional service. It is waste your time. It is not worthy.Anyway, Natalie Tass was great dealer. She was very friendly and nice to me Since I am the woman who do not know about car, My dealer explained well and guided me very well.I strongly recommend Natalie Tass for women customers.

Sacuna22

28 de dic. de 2011

Gave us Exactly what we wanted as fast as possible... Friendly and efficient! Got us a deal we couldn't resist. Would definitely recommend to anyone interested in purchasing a vehicle :)

autobot1

13 de dic. de 2011

I went to Scott Robinson Honda to get the battery replaced in my key remote and was helped by Rick in the parts department. I tried removing it by myself and it started to strip so i brought it in hoping they can fix it. rick looked at it and told me what he does is he sprays some WD40 where the screw is to loosen it up and minutes later it came out with ease. I never thought of doing it that way. Anyway he changed the battery for me and I was on my way. Thank You Rick for your help.

aklenk

13 de dic. de 2011

The staff was friendly and professional. they listened to what I wanted and followed through in a timely manner. I was happy with my choices.

JesseandMichelle

7 de nov. de 2011

Initially my experience was great, however, after I made the all cash purchase of my vehicle with a few items to be repaired they did not honor what was said to me. They took days to complete the work on my vehicle and when I finally picked it up once again I had to dealer with another sales manager he was very rude and unprofessional. I expected a call but never received one! Sent a registered letter with my complaint and of course never received a response. I would NEVER recommend the Scott Robinson Dealership to anyone.

sshause

1 de nov. de 2011

Barry was very helpful in going to get the car at another dealer..Van was a very great help..Match and beat others offers..Sold me very easily..Good to keep business in the community..I will be in for appointments when the car needs service..Thank you both..

joneil5

17 de oct. de 2011

I called and left a message for the service manager to call me to discuss my experience and he never called me. Prices they charge when you drive in are different than prices on the internet. Daughter waited over 2 hours for their express oil change which is suppose to be completed in 30 minutes. They are having specials but do not pass them on to the customer unless they ask for them. I spoke with service advistor, Lyle Ota, about the charges and they have never been adjusted and he did not call me back.I purchased this 2003 Pilot from Scott Robinson and have had it serviced in the past. It was always OK - never great, however, I will not be going back.

nresnick

13 de oct. de 2011

Buying a car is exhausting and I was dreading it. After hours of searching for the right car and having bad experiences at other dealerships, I happened upon Scott Robinson Honda. I was thoroughly impressed by the sales staff -- friendly and clear. We worked in particular with Sebastian, who helped me find the car I ended up buying (2007 Honda Fit). Sebastian was extremely friendly and helpful -- above and beyond what I had expected. The car I liked had just come onto the lot that day, so I was unable to test drive it and it had yet to get Honda certification. Guaranteeing nobody would buy the car before me, but without locking me into a sale before test driving, Sebastian arranged a speedy certification and detailing process; I was able to see and test drive the car 24 hours later -- and ended up buying it. He so far has delivered on every promise. I am extremely happy with my car. Several people have told me they thought I bought a new car, not a 4 year old one -- a testament to the care Scott Robinson Honda has and the pride they take in their vehicles.

WK

5 de sep. de 2011

If you're looking for a new car in the Torrance area, contact Jeremiah Knapp at Scott Robinson Honda. He is friendly, down-to-earth, and patient. He was ultimately not able to sell me a car because the car I wanted at the time turned out to be a unique and unavailable color/accessory combination. However, he put in a lot of work to try and get me the car I wanted, and I never felt pressured at all. Thanks Jeremiah! You do your dealership proud.

claude friedmann

26 de ago. de 2011

good price, no high pressure, friendly, efficient, personal--felt the dealership valued us, quiet and clean environment, explained all aspects of the vehicle and let both of us do a test drive.

babo4jc

11 de ago. de 2011

Sterling was great and took very good care of us. Both he and his manager (forgot his name) were accommodating and willing to negotiate on the purchase of a new vehicle to get it within our price range. Haven't had any exp. with the service side, but if it's as good as the sales side, I will have no problem.Thanks Sterling!

tamtam123

26 de jul. de 2011

This was my first time buying a new car and was kind of scared. Nikos Enfiedjian and everyone at Scott Robinson Honda were very nice. They made you feel right at home. Nikos was not pushy at all!!! Made me feel very comfortable and he was very easy to talk to. He answered all my questions with confidence and was very knowledgeable. So if you want to buy a car go see Nikos Enfiedjian at Scott Robinson Honda.

julie5252

11 de jul. de 2011

our sales guy was amazing, very very helpful and nice. He did everything to make sure we were 100% satisfied with our purchase and WE ARE! I would 100% recommend going to them. We live 2hours away from the dealer so called in to get numbers for the purchase before making the long trip, and to our surprise we actually got the numbers we were quoted over the phone! If you go ask for Sebastan, I promise you won't regret it! The only thing I would have to say was that the floor mats, do not look like the ones for our 2008 pilot they look alot older and are a different color the the flooring. But that has nothing to do with Sebastan, he was great still :)

murakamifam

31 de may. de 2011

My first visit to Scott Robison Honda was on Monday, May 23rd, 2011 and I met with Tamer M as a referral from one of our bankers at Wells Fargo. My mom and I told Tamer we were on a budget, but we needed a new car as soon as possible. Tamer ran a credit check for my mom and saw that it was not in good condition. We told him we had a trade in and an additional $2000. The week went on and Tamer called us with information about the VRRRM project. Although the project did not work out, Tamer still talked to his managers and the financial department to help get us a good deal. On Friday, May 27th, Tamer told us about the Memorial Day Weekend Sale. I was not sure we could get the car, still however. On Saturday, May 28th, Tamer called with excellent news -- he had a deal for us at a price we could afford! My mom and I went down to Scott Robinson Honda and leased a brand new 2012 Civic that we will turn into a buy. Tamer brought down the price to our affordablitly and even lowered it a little more with the manager standing right in front of us. Tamer is an amazing sales man and he literally will bend over backwards to make sure you're in a car you want at a price you can afford. Everyone at Scott Robinson Honda is friendly and ready to help! Everyone congratulated me as I walked out to my new car. I absolutely love Scott Robinson Honda and Tamer! They are the best :)

cohuad1

28 de may. de 2011

I bought a new Element today and traded my old one (2004) in at Scott Robinson. Tamer Mansour and Chris Carlson were very helpful and I got in and out of the dealership in good time. I thought the deal was good and we spent just a few minutes negotiating. I bought my old Element at the same dealership and will be a repeat customer when the need arises in the future.

cjcranda

18 de may. de 2011

Scott Robinson Honda of Torrance has provided us with a very positive overall experience with buying a new car and having it serviced. The staff in all departments were very helpful and pleasant to to work with. They were friendly to us and willing to answer any questions we had. The service provided was on time and performed satisfactorily. Communication has been great also. Recently we had a question that was responded to rapidly and responsively. We appreciate the care and concern shown to us as customers. We would gladly recommend Scott Robinson Honda of Torrance.

nadog1

5 de may. de 2011

After walking out of 3 other dealers because they lied to get me in the door I found it so refreshing to deal with Scott Robinson. Both Nikos and GM Eric promised and delivered our car within hours!!! Not days, very simple, straight forward and honest. The price quoted was matched and all went smoothly. Thank you Nikos, you are a great salesman and our recommendations are 5 stars for you!

Publicform

14 de abr. de 2011

I have been coming to Scott Robinson Honda for 10 years and 2 cars ( both Honda's) and I have received excellent service from Albert Diaz. He goes the extra mile to address my car concerns and if there is a problem he does what needs to be done to correct the problem. ( problems which rarely happens)The work is professional and they have no issue explaining any questions I may have. I look forward to more years and cars with Scott Robinson Honda... Tony

m4can.zen

23 de mar. de 2011

The service consultant Albert Diaz took my car & I show him the issues with my car. I specifically mention the issues & he acknowledged the sound from the car. But, I still need to leave the car the entire day. I ask Albert to call me when he found the problem to the car, so I can get a rental, because I do have a service contract from Honda & new car warranty.I wait 4 hours before I decided to call & leave message. I left few messages on his line and cell.2 hours later I give him another call & no answer. So I came over & talk to him, he said that he was very busy.I mention to him that I need to know if the repair covered under warranty so my rental is reimbursed. He replied that still might not work, because the corporate Honda & Scott Robinson may not approve it. While the service contract says otherwise & I'm entitled to a rental car no min. hours & no prior auth.During my visit Albert tells his co workers near his station, there are an accident around the corner they need to "see". Some of them do went and abandon their station just to see the accident. That is very unprofessional considering how busy they were at the time.My car front axel is fixed but the rest of the issues are still present, but Albert convince me that they are non issue. I didn't come back, because I don't think I want to go back to Scott Robinson Honda after what happened that day.I try to address my concern to the service manager, but never receive a call back but his voice mails.Very disappointed.

CNL

2 de feb. de 2011

I would like to say that my first car buying experience was a great one and that was all due to Niko Enfiedjian. I visited Scott Robinson Honda just to take a look at their used cars and was introduced to Niko. He was very kind and patient with me while looking at different cars. He was also very upfront and honest on the financial end of things. He was more concerned with me finding a car that worked for me financially other than just trying to sell me a car. The customer service was outstanding. In the end Niko helped me find the best car that fit my budget perfectly. He filled my car up with gas and made sure all of the settings on my car were set just the way I wanted them. Niko went above and beyond to make sure I was okay. I will be recommending all of my friends and family to Niko at Scott Robinson Honda. He's the best.

nancyfanai

24 de ene. de 2011

For the first time in history, our family had a GREAT BUYING EXPERIENCE -- and it's all because of the salesman - NIKOS ENFIEDJIAN. He is not like any salesman you've ever met.My Father and I were looking for a car to lease and before meeting Nikos, had never once had a good experience when going to dealerships. The salesperson would play sales head games, not listen to what we wanted and throw monkey wrenches into deals at the last minute. In most cases, my Dad would end up leaving, get very stressed out at the harassment and games he had to deal with, and it was a very painful experience for him, which was always unnecessary. Based on 40 years of bad experiences, my Dad had a very negative view of buying cars and the salesmen also. (He visited Scott Robinson Honda 2 years ago and ended up leaving because of last minute shenanigans from the Finance/sales team.) Very reluctantly, he and I came into Scott Robinson Honda last Sunday to lease a car, and we were fortunate enough to come across Nikos, a pleasant and very straight forward young man who surprised us right away with his honesty, his desire to help us, and his professionalism. We knew right away there were no games here - Nikos honestly worked to get us the best deal he could and even walked my Dad through all the financial breakdowns. (My Dad is a Finance specialist so he likes to break down and calculate everything out.) Nikos kept right up with him, patiently waiting for my Dad to calculate and understand, answered all his questions and made sure we understood and were happy with everything. Nikos bent over BACKWARDS for us. There were no monkey wrenches, no sales ploys - just straightforward, honest and helpful professionalism. We were THRILLED! In the end, Nikos got us exactly what we needed, the deal was simple and we were in and out of there very quickly. Nikos even filled up our car with gas, called after to make sure we were happy, and sent us a lovely thank you card a few days later. My Dad marveled saying what a painless experience it was, and that in 40 years, this was the first time he had a great experience with a sales person getting a car. He only wants to work with Nikos from now on. I too have dealt with other Salesmen at Scott Robinson and no one even came close to Nikos. We will be referring him for any friends/family who are looking for a car.I can't say enough good things about this young man: he is honest, kind, caring and completely defies every stereotype that exists about Car Salespeople. He is fantastic, deserves much success and accolades!! GO TO THIS GUY IF YOU NEED A CAR!!!! You won't regret it.

ScottC4746

15 de ene. de 2011

Went to the Hawthorn Blvd location today to have my FRONT brakes done only to be told ooops we did the wrong ones so you have to wait longer while we correct our mistake and put the old ones back on and do the correct brakes and even though we wasted your morning for you, you will not get any compensation for it. Thanks Scott Robinson for wasting my morning because you hire technicians who cannot think. I guess I will have to write their GM a letter. I had a meeting today I had to bail out of because it threw me too late to make.

gassser

12 de ene. de 2011

Lyle is a very customer oriented employee who goes above and beyond the call of duty when tending to customers. Not one to be overbearing, but is very conscientous and complete with advice given. i highly recommend this facility for any service, and would trust Lyle completely.

bjlaplant

11 de ene. de 2011

I went into Scott Robinson dealership just "to look" at cars. Stuart Lipschitz came over to help me. He asked me some key questions, listened carefully to my answers and found me the perfect car. It was a certified used car that was right within my budget. During our original conversation I mentioned my previous experiences with other dealership, and that I didn't want to be "held hostage" for hours during the buying process. Stuart was a man of his word. He promised he would make any transactions quick, and he did. I drove away with my new/used car in less than 2 hours. I would definitely recommend this dealership to everyone, AND especially Stuart Lipschitz who was the greatest salesperson I've had to deal with.

juella220

11 de ene. de 2011

Nikos was VERY helpful. I've been to other car dealers (Toyota, Honda, Carmax etc...) and the majority of cars sales people (not all of them) either lied, did not want to offer deals (Carmax has great deals but Scott Robinson will work with you) or was too pushy, but NOT Nikos he was honest, gave me a GREAT deal, very friendly, answered all my questions, very kind to my daughter who is 6 (she loves to ask many questions) and he was NOT pushy at ALL...I brought my car late at night and I'm pretty sure we were all tired (Including me) but everyone kept a smile.After I brought the car, Nikos showed me how everything worked on my car (even before I purchased it). He also filled the car up with gas and set all my settings for me. I love Scott Robinson and I recommend buying a car with Nikos Enfiedjian.-One VERY satisfied customer AKA Myesha : )

mosharifi

7 de ene. de 2011

I took my Odessey in for a small repair.Lyle not only took care of it but he called me and informed me that there are two open recalls on the car ann if i could give hima little time he could take care of those as well.Lyle has been taking care of me and my car's needsd for the the past three years thatI have owned my Honday.He is a pleasure to work with.

John Norton

6 de ene. de 2011

I am so glad to see that you were able to get Darin back to your service manager's job at Scott Robinson Honda! He is so knowledgeable, courteous, patient and explains the work to be done! He also will give me honest, sincere answers to my questions regarding service that I need. You really have wonderful service people working at both your shops, don't think that Darin is the only one who is so special:>) You are very lucky to draw upon "Darin" type of people to your dealership.Thank you to the people in charge of hiring such fine people!Regards,Ann and John Norton (owners of both a CRV (2007) and a 6 cylinder Honda Accord (2009).

rabend68

11 de nov. de 2010

I called Sherry two days ago and was fortunate to get an early morning time slot on Thursday for a recall on my Element. I was set up with Fadi Awed in service and he was wonderful. Completely helpful and got my car out in good timing. Both he and Sherry are two of the most professional people I have worked with. I will continue to work with them in the near future when I return to buy a new Honda. Their expertise is so valued.I explained to Sherry that Thursday is the best day for me at this time because it is a holiday. I work with Special Need children and wouldn't be able to come in until Christmas break. Not only did she get me in but it was early and I got out early. Very professional.Fadi was also professional and knowledgeable. He called me right away and said my battery needed to be replaced. He is also great with cars and plans on helping me with my future buy.Thank you Scott Robinson Honda.Rebecca Abend

yukinonomoto

24 de sep. de 2010

I have been to the Honda Dealership a couple times now and wanted to express my happiness from the service with this team. Every person I encountered was very friendly. Specifically, Lyle is always there to assist me with my needs. He is very flexible, helpful, friendly and has great customer service. I wanted to give a big thanks to everyone at Honda for making my experience a great one :)

Martha Berry

21 de ago. de 2010

I have given the rating above because this was a time when buying a car (in this case leasing) was a pleasure rather than a nerve wracking experience. I had all the information I needed before I got to the office. Nikos Enfiedjan was waiting for us. This young man is "a keeper." I hope that soon he will be one of the managers for Honda. He was pleasant, polite, friendly and did everything possible to accommodate us and make our experience a very positive one.I have bought several cars at Scott Robinson. This young man is the best agent I have ever had. Keep up the good work. I will certainly recommend your agency to friends and relatives.Thank you Nikos for erasing the stereotype image of the "car salesman." You are tops!Martha Berry

psanfield

6 de ago. de 2010

Very professional staff. Sales rep was courteous and knowledgeable about the cars. Internet sales manager beat other competitive prices. Do your homework before you go in and online, then have them match/beat the price you want. They also have a great product, which makes things easier for them.

lanililo

17 de jul. de 2010

About 7 years ago, I encountered what I deemed as a really bad experience with your service department and vowed I'd never go back again for service or to purchase a new vehicle. Anytime I'd hear the name "Scott Robinson" it just made me turn away until earlier this year when a friend had mentioned the great service she gets from Lyle Ota at Scott Robinson whenever she takes her car to get serviced. After much consideration, I decided to give them another try. I took my car in for an intermediate service and was so pleased with the service I got. From start to finish, Lyle was on top of everything -- making sure my car was worked on in a timely fashion and even notified me to tell me how much longer I had to wait. Because I was so pleased with the service I received,I took my car in again last week to have the oil change. His exceptional service has changed my whole perception of your dealership now and I intend to spread the word to all my friends who own Honda's to pay Lyle a visit the next time they need their car serviced. Please commend Mr. Ota on a job well done!

blackjack69

14 de jul. de 2010

Great servuce. Unlike some service managers, Mr. Ota is sincere, honest and trustworthy. Observing his interaction with other customers verifies my impression. I'm confident unnecessary repairs will not be recommended.I have purchased a vehicle here in the past and I would also highly recommend this dealership for service, specifically Mr. Ota.

honda 722

12 de jul. de 2010

I have been bringing all my Honda vehicles to Scott Robinson for service throughout many years.Lyle Ota in the service department has been very helpful and explains the service in detail. He doesnt rush through explaining things like some of the other service advisors i have dealt with in the past. He also keeps you informed when the vehicle is ready for pick up as soon as its done. They've always done a great job on my vehicle.

Honda343911

3 de jul. de 2010

Excellent customer service.Brought the car in later for Poly Seal and Service Consultant Lyle and Female assistant in the Customer Waiting room were also very helpful.Thank youXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

bradkojaku

1 de jul. de 2010

We knew something was wrong with my van, but we didn't know what the problem was, so we brought it to the dealership. The person who helped us was Lyle Ota. Lyle was nice, pleasant and took care of our vehicle with no inconvenience to us whatsoever. It was so nice to be able to leave our vehicle with someone we could trust and who took care of everything efficiently! My husband was pleased! My van was returned in great working order, and we're very happy with the service we received from Lyle! We will certainly use Scott Robinson Honda!

coachsixty

24 de jun. de 2010

I HAVE BEEN USING SCOTT ROBINSON HONDA, ON CRENSHAW BLVD., IN TORRANCE, CA., FOR A NUMBER OF YEARS.I ALWAYS HAVE MY CAR SERVICED THERE. ONE OF THE MAIN REASONS IS THE FACT THAT THEY DON'T TRY TO SELL YOU SERVICE OR PARTS THAT YOU DON'T REALLY NEED, AS OTHER DEALERSHIPS DO.THE WORK IS ALWAYS DONE EFFICIENTLY AND WITHIN THE TIME FRAME GIVEN ON THE ESTIMATE.I HAVE ALSO USED THE BODY SHOP LOCATED AT THE FACILITY, WITH THE SAME RESULTS, MENTIONED ABOVE

newcarhappy

21 de jun. de 2010

Our experience with Scott Robinson Honda was wonderful. They had great assistance, straight-forward information about the car, and low pressure sales. We got everything we were looking at a competitive price. The salesperson (Jerry) was a great help. Overall, we are very pleased with the experience.

mdroberts

19 de jun. de 2010

Very pleasant experience. Salesman thorough and friendly to both me and wife, very knowledgable. Bought new 2010 Black CRV EX-L. Liked ringing the gong. Car was nicely detailed prior to leaving. Will recommend both car and dealership to friends and co-workers. I knew what I wanted when I came in and had researched it on their dealer website before driving in.

jdominger

10 de jun. de 2010

I was looking for a Bali Blue pilot. This dealership was the only one in southern california that had one although I would have preferred an EX rather than the EXL. Megan was very helpful over the internet. The price wasn't the cheapest but was competitive. Tony was so very nice to me. He even delivered the car to my home as I had no way to get my old car home and the new one. I love my new Pilot.

hjokada

9 de jun. de 2010

We have been Honda owners since the 80s and have brought our cars in for service 90% of that time to Scott Robinson's. The last few years Lyle Ota has been our service advisor. He schedules our appointment very promptly. When we arrive he is very friendly and courteous as he greets us. This time we just needed an oil change. The work was done within a reasonable time while we waited in the lounge which was clean and comfortable. In the past, if additional work needed to be done he takes the time to explain the situation. We appreciate his professional and courteous attitude.

fongfamily

28 de may. de 2010

I came in this morning for A1 service on my Honda Pilot. I have been coming to this dealership ever since I purchased my Pilot two years ago. Even though they are expensive, I felt that it was worth it for the peace of mind of going to a dealership. Unfortunately, after this morning, I will never step foot there ever again. I feel that they are totally unresponsive to customers' time and money. They have absolutely no respect, in my opinion, for their customers. I came in for A1 service -- which is just an oil change - I was charged ALSO for tire rotation -- which i did not ask for. In addition, I waited for over 2.5 hours for my car. I do not think that it takes 2.5 hours for an oil change. However, I feel lucky to have gotten out of there in 2.5 hours -- since the only reason I was able to get my car out that "quickly" was because I complained to the woman at the service desk after about 2 hours. At about 11am Mr. Diaz came into the lounge where I had been waiting all morning -- and he told me that I need a new battery and new brakes. I told him that I need the car ASAP because I didn't have any more time today to wait. He said okay and left. I saw that my car was still up with all of the tires removed. I demanded to have my car back. I waited for another 30 minutes. To add insult to injury -- I even had to pay for the tire rotation -- which I didn't ask for. I will never go back to this place and I am telling all of my fellow mommy friends who own hondas in the south bay to find a reputable honda service provider -- which means NOT scott robinson. I am sure that there are other places that can provide you with respectful service and an oil change FOR LESS THAN $51.40 (which is what they charged me) in under 2.5 hours.

thovv

27 de may. de 2010

Lyle is very friendly and knowledgeable. He also give accurate information and his service is always quick and reliable. I also reccomend him to all my friends and family. We have always purchased Toyotas because of our mechanic, but Lyle's experience makes me put our trust in him. Good job, Lyle!!!

britt0107

19 de may. de 2010

Over the course of my 7-year Honda ownership, I've alternated between service centers in the South Bay area and have never had a horrible experience. However, I've been recently taking my Civic to the Scott Robinson service center in Torrance because of the excellent customer service I receive from Lyle. The reason for my most recent visit was because the air in my car suddenly stopped working. I immediately contacted Lyle, who knowledgeably explained what might be wrong with my car and scheduled me for an appointment right away. I was able to bring it in within a few days, and a couple hours later my car was ready to be picked up, with a fully-functional air system. It didn't cost me as much as I had anticipated, which ultimately led to an overall wonderful experience. I definitely recommend other Honda owners to utilize the Scott Robinson Service Center and go through Lyle!

unyqeluv

10 de may. de 2010

Nikos is the reason I bought my new CR-V from this dealership. The first night I went to test drive the car, I told him I wasn't ready to buy anything and he spent so much time with me, answering my questions and giving me information. He was so friendly and knowledgable and answered all my questions without pressuring me once to buy a car. The second time I went back he was the same way. He's the best. Throughout the entire process I felt really taken care of. They stayed open for me way past their closing time to help me sort out financing options until I felt comfortable and ready to make my decision to buy this car. I feel like I can return to them for anything I need and ask any questions I might have and they will continue to take care of me in the future. It's a great dealership, everyone was professional and helpful and you get to hit a gong when you are through! Plus there's an article on the wall about how their dealership helped take apart one man's Honda for free in order to rescue a kitten that got stuck in the dashboard. What else can I say? :)I loved this dealership and I love my new car! :) Thanks guys!

sconley0571

7 de abr. de 2010

I was referred to this dealership from a close friend saying the staff here were awesome and they would do their best to get me in a Honda Ridgeline (Even with the credit score I had). Chris and Tamer welcomed me with open arms and worked sooo hard to get me what I wanted. These guys are amazing and I will recommend to all my people to go to Scott Robinson Honda. THANKS GUYS!!!!

skitermon

29 de ene. de 2010

I requested an internet quote via the Honda website. Scott Robinson was the only dealer to actually give me a "REAL" quote via the internet. All of the other Honda dealers quoted me MSRP and gave me the high pressure sale pitch to come in to talk a deal. Problem was, I was in another state on business and wasn't going to buy a car until I returned to California, late in 2009.When I finally came back to California (in September), I spoke Jennifer Dikilato and arranged to go in and look at a car, there was absolutely no pressure. They did not have exactly what I wanted, and I ended up saying I was putting off buying a car until after the first of 2010. Jennifer asked if it was OK to contact me after the beginning of the year and I agreed.Jennifer remembered me and shot me an e-mail after the beginning of the year. She asked if I was still looking for a car. I asked her what they had and went in and took a look after we talked a deal. I liked the car and decided to buy it one week later.Most of my dealing with Jennifer was via e-mail. I did my home work and explained to Jennifer what I was willing to pay. I ended up getting a SWEET deal, a price I would never be able to get anywhere else. I had looked up invoice, so I knew what the car sold for.I went in, test drove the car, paid for it. Right after, I had it taken into the service department to have a Lojack installed. I picked it up later that day. It was the best car purchase experience I have ever had.I also ordered some other extras which I had put in a week later. My experience with having the parts installed was great. Fast friendly service. I was treated very well. These guys know what customer service is! I will buy my next car there!

christophertrent05

26 de ene. de 2010

I felt that this representative from the Scott Robinson Honda dealership deserved a positive feedback. I NEVER do these, but Alex was very helpful with all my issues, questions, and concerns when I was at the dealership. I would reccommend him to any friends and family.

randalllum

22 de ene. de 2010

I brought my car in because something was not right with the transmission. I had a 2001 Odyssey Minivan. Since I had serviced my cars before with Lyle, I called the service department and made an appointment. When I got there, Lyle was very helpful (as I remembered him being in the past) and quickly determined that I needed a new transmission. He worked out a fair price and told me that he would order the parts. When the parts arrived, we set a date and fixed the car. Overall experience was excellent. My car was fixed at a fair price with great customer service!

gaga1313

19 de oct. de 2009

I had a brake problem and had to be towed.My AAA covers only 7 miles after that the cost is $9. per miles. Scott Robinson is 16.5 miles from my home.After fixing the brake problem on 9-28-09, the problem I had occurred again on 10-17-09.I went back to the station they said they would not help me the manager from the service dept was the one. All I said was that the problem had recurred, please check it. To make a long story short he said that they would not help me/I always for 10 years have dealt with Mr. Chan or his sons Lucas & Zachery...they are wonderful..always explain what has to be done and why.Well, today both Lucas and Zachery were off. I had the good fortune to get Janelle...she too was very helpful. She had them check to see that the brakes were done properly. I had paid the gas station $660. to the repairs.I NOW FEEL Comfortable that the job was done.if Scott Robinspn says they are fine..I believe them.Thank you Janelle..I sincerely appreciate your help.Nancy

mzft79

15 de oct. de 2009

Upon arriving, staff (Enrique) was courteous and attentive. He specifically told me what my car was missing and the services that would be helpful for my car. I really liked the interest placed on my car and ways to make it run smoother and prevent future breakdowns. Enrique was excellent at communicating and being specific and professional. I also loved the fact that I did not have to wait for a long time before my car was ready. I usually take a book with me to read while I wait but in this case the service provided was keeping my attention away from the book. Usually at other dealerships the staffs do not even check up on their customers to make sure their waiting time is pleasant. However, at Scott Robinson Honda everyone that would walk passed me would smile and ask if there was anything I needed. Customer Service was excellent. The staffs were friendly and helpful in answering all of my questions and explaining what future services my car may need. I even got a car wash which was excellent. My time was well spent at the dealership and I know that I will be coming back again for future Services. I even told my dad how great the people are there and to tell his friends that if they are looking for great service or even thinking about buying a new car, this is the place to go. I would definitely recommend Scott Robinson Honda to my friends and family.

janirair

15 de oct. de 2009

I have got my Honda serviced at a few Honda dealerships in the past, I recently had my car serviced at Scott Robinson and had a pleasant experience. I was assisted by service adviser Enrique who not only took me step by step on the future services my car will require, but made sure my car was serviced within the limited time I had. I would definitely recommend Scott Robinson Honda to others and will continue getting my car serviced at this location.

helenchoi

9 de oct. de 2009

I have been coming to this dealership for the past few years for service on my Pilot. Having my car serviced is definitely not my favorite errand/chore, but I know that if I come to Scott Robinson Honda, I will be able to receive a convenient appointment time, prompt and courteous service, and reasonable prices. I like the fact that they always explain the service that they perform and that they always let me know what I can expect on my next trip. I will definitely keep coming back to this dealership for service.

kazmohit

9 de oct. de 2009

I serviced my car at Scott Robinson Honda in Torrance [CA]. The service consultant, Kenny Tawa was very informative on the duration, price and process of the service for my car. He communicated all the information, was friendly and quickly arranged for 'Dealer Shuttle' so I could get back to work promptly.Kenny Tawa is definitely the service consultant that I will ask for next time I need service.

mauigalz17

7 de oct. de 2009

Scott Robinson Honda has a very friendly staff. Lyle Ota in the service department is always very helpful and explains in detail the work that needs to be done. They've always done a great job on my vehicle. When I pick up my car, James at the clerk's desk always gives service with a smile.

markenfield

25 de feb. de 2009

We recently purchased a new Pilot and the entire experience has been terrific. The sales process was smooth and the service dept has been extremely friendly/helpful. But most of all, they went above and beyond to help us deal with the bank holding our old car's lease. The bank sent us a huge bill trying to squeeze more money out of us even after we satisfied our lease obligations...Scott Robinson wrote a check and made it go away. We look forward to many years as Scott Robinson customers!

barrym

19 de dic. de 2008

Great dealer. Easy and smooth. No tricks no delays. Everything was done perfect. I have, and will continue to send my friends and family here with the knowledge they will be all treated fair and honest. This is a family owned and operated buisiness and they show that they care about the local people who buy from them. The same family for 40 years. They promote from with in the comapny as well. Eric B. is still there after 30 years. I keep seeing the same slesman there year after year. That says something about the way Jeff R. is running his business. Buy and service your car at this dealer. You will be happy you did.

jenren

5 de jun. de 2008

I went into purchase a car for my wife's birthday and bought an '08 Honda Accord. I knew what car I wanted and I was in-and-out in 30 minutes which was unheard of in my experience of purchasing a new car. The salesmen even delivered the car to my wife's surprise birthday party...I couldn't have asked for a better experience. I highly recommend Scott Robinson Honda for your next vehicle. Thanks again Sales Department for a wonderful experience.Sincerely,Barry

torr310

4 de abr. de 2008

The service waiting room does not feel very good. I think they need to remodel it. If I will have services other than oil change, I definitely will not wish to stay there. lol.The service reps are good. They are not trained/told to push you for service you don't need. But anyways, you should always be a smart shopper who knows what you need and what you don't need. All the business are trying to make money from you, not saving money for you.

pmurray59

18 de jul. de 2007

I received internet quote from Vic on 2007 CR-V. Went in, Luke handled the sale. I was in and out 2 1/2 hours on a weekday.Fair deal, good service, smooth process. Best recommendation I can give is that I'll shop there again.

lpphile8

10 de oct. de 2006

Out of all the new car sales experience I've had, this is the WORST EVER. I'm never giving my business to this dealership again.During the sales process, they employed every single sleazy sales tactic, like putting my driver's license in his pocket and refusing to give it back, promising to get me a "good deal" (which turned out to be a lie), and pretending go back and forth to his manager to negotiate the sale.After the paperwork was signed, they turned from bad to worse. They acted like we didn't even exist. The finance manager even laughed at me in front of his employees when I asked a question about the terms of the loan.Every employee in the sales department was rude, discourteous, and arrogant. I can't understand how one place can have that many horrible employees.

Hemasi

21 de mar. de 2006

We recently bought a 2006 Honda Civic EX (feb 22, 2006)at Scott Robinson's Honda (hawthorne, Torrance, Ca) and our experience was a "NIGHTMARE". The salesman named Tamer did the paper trick to us. During the sales pitch he showed us a paper with a lower price of the car. He told us that he can ask his Manager to even lower the price of the car and probably get more for our trade in while we sign the paper works. After signing the paperworks the manager came in and told us that he could not give us the initial price to us and jacked up the price. So I know something was not right. It smell fishy - So I told them that I'm going to be back the next day. But the salesman offered me free oil changes, Car Insurance for thirty days, more money for my trade in, and he would take care of taking out the navigation/dvd system in the truck the very next day..he said he would take care of us..So I was made to believe in all this &*&(*^)*. By the way I was also talked into buying a $2100 warranty and $650 GAP insurance. The 30 day insurance coverage was out of the picture they gave us 10 days...I went back to the dealership for the Navi/Audio system and was promised day after day. Finally, after complaining to the manager it was taken out of the car...the wires, harnesses we're all cut off.....most of it was not usable. Now I have to spend atleast $300 for the alpine cables/harness..what a waste. ALL I CAN SAY IS " WHAT KIND OF PEOPLE DO THIS TO OTHER PEOPLE????"...I JUST WISH THAT MORE PEOPLE WILL BE AWARE OF HOW SCOTT ROBINSON HONDA TREATED US AND SO THEY WONT SUFFER THE NIGHTMARE THAT WE HAVE RIGHT NOW!!I just want to get rid of this Honda and buy a LEXUS again. There's no comparison with the people and the service. Yeah Of course you pay a LOT Less for a Honda but I dont mind spending a lot more with HONEST people.

rippedoff2005

8 de oct. de 2004

We were passing by scott robinson and we decided to go see the deals. They tell us we are lucky they had three specials left: an 05 Accord DX, where they added leather seats (but no AC of course) for 16588 + 500 destination charge. We drive the car, and we decide to buy it. During the deal process, we ask to throw in the AC for no extra charge, which they agreed on. On the paper (4 sq) they write 18520 Out of the door. Deal's done. We sign the papers (without really paying attention to the exact price of the veh). We find out later that they wrote on it: 21200 OTD. When we go back to find the truth, they refused to show us the 4sq paper, and ask us to leave and to take our service business elsewhere... We were told that we were liers and that they did not want to deal with people like us... (I bought 2 cars before: 02 GMC envoy, 99 VW passat, never complained)!! Bottom line, if you want to be ripped off, go buy your next car from Scott Robinson Honda...<br>